Download - Freshservice Overview
An online IT service desk
Designed for ITIL v3
Powerful asset management
Extensive automation
Integrated game mechanics
Get started in 2 minutes
Manage Incidents, like a boss.Sort, filter, automate, reply. Move on.
Manage Incidents, like a boss.Run powerful ticketing rules
Manage Incidents, like a boss.Every single detail. In one screen.
Manage Incidents, like a boss.Keep users happy.
Canned response Add solution articles in replies in just one click
Find out impacted assets and priority Automate tickets
Round robin assignment of tickets
Manage Problems, ProactivelyMaintain a known error database. Not post it notes.
Manage Problems, ProactivelyMaintain a known error database. Not post it notes.
Manage Problems, ProactivelyHelp users first. Solve problems next.
Manage Problems, Proactively
Known error database Link problems to incidents, assets
Add workaround/solution in less than 2 clicks Learn impact from within the Problem screen
Focus on problem solving, not the software.
Plan changes to a tee“By failing to prepare, you are preparing to fail.” Benjamin Franklin
Change planningPlan your changes, get them approved.
Change planningLess bureaucracy, more efficiency
Add rollout plan, backout plan Study impact of change
Easy CAB approval
Know Your ReleasesExecute best laid plans
Know your releasesExecute best laid plans. No nasty surprises.
Powerful Asset ManagementLearn impact before a change. Not after.
Powerful Asset ManagementTrack, manage and control assets
Powerful Asset ManagementControl and manage the way assets are tied
Powerful Asset Management
Discovery probe that scans network View activities per asset Financial management Vendor management
Custom user portalDon’t confuse your users.!Empower them.
Custom user portalDesigned to encourage users to solve issues on their own
Custom user portalReduce ticket load on L1 agents
Fully customisable portal Smart search
Auto suggest solution articles as users type Service catalog
Gamify your service deskWin points for meeting SLAs. Your day job just got funner and better.
Gamify your service deskMotivate your team. Increase efficiency.
And much more…
freshservice.com +1 (866) 832-3090
