Download - Future of Performance management
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Performance management: the futureIngrid Koehler
Sept 2010 www.local.gov.uk
Tuesday, 21 September 2010
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The future of performance management is uncertain• Regulatory
framework?• How local is local?• PIs?• Cutting not
improving?
www.local.gov.uk By lanx1983
Tuesday, 21 September 2010
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But some things are clear
• Place• Stronger emphasis on VFM• Openness• Accountability• Principles are still in place, but process must
change• more important than ever from a risk
management perspective• ...and support is in your hands
Tuesday, 21 September 2010
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Priorities for PM improvement
0
5
10
15
20
Improve PM ProcessPresentation ServicesData quality and softwareCulture changePerformance reportingCommunications of perf informationPM in Partnerships Governance
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Feedback from Improvement Services• Measurement not management• Need for strategic leadership• Efficiency now is whole new territory• Integrating service and financial planning
within prioritisation• The technology can be a distraction• Help with tools and techniques (e.g. OBA)• Workforce planning and PM
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What needs to change
• Break out of the mechanical approach to cope with more flexible and organic situations, chaos and complexity, systems thinking etc.
• To see Performance management as an integral part of the way improvement and innovation actually happen rather than as if it can stand on its own
• Performance management as a way to manage performance down, while minimising risk
Tuesday, 21 September 2010
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How things are going to change
Open performance, open data and open support
By opensourceway
Tuesday, 21 September 2010
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What is open?
Open is social.
So what is social media?
Tuesday, 21 September 2010
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As common as gossip
Gossip_bench by ercwttmn on Flickr
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As revolutionary as the printing press
The original moveable type by Purdman1 on Flickr
Tuesday, 21 September 2010
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No need for tech fear
The tools are simple
Anyone can do it, most people do
More important to know your stuff, than your code
Tuesday, 21 September 2010
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Is it about the tools?
Tuesday, 21 September 2010
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Don’t be fooled by the tools
Collaboration
TalkPeople
Think of social as civic
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Using social media for PM
Understanding needs
Consulting on priorities
Doing it!
Reporting performance
Accountability
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Listening to citizens
Monitoring social media conversations
Strategic engagement
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Consulting on priorities
Online/offline consultation
Targeted campaigns
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Making savings
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Issues based campaigns
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Maps and geographic mashups
Better understanding
need v. Provision gaps
User input to maps adding extra
value
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Behaviour change via Social media
• Social marketing for behaviour change can benefit from easy to pass on, inexpensive or user produced viral campaign content.
• Sussex Safer Roads, Embrace Life video
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Information provision
Councils in Staffordshire
providing hygiene ratings
Restaurant customers provide
reviews
Tuesday, 21 September 2010
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Reporting performance
Web based reporting
Not usually very ‘social’
Still some way to go
Tuesday, 21 September 2010
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Open performance: CapStat
http://capstat.oca.dc.gov/
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Two way performance exchange
Tuesday, 21 September 2010
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Qualitative performance
Humanising performance
Real stories
Doesn’t have to be online
Photo credit: Erik Hersman on Flickr
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Accountability
Explaining performance
Transparency
A platform to discuss http://leaderlistens.com Mike Freer, Barnet
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The next phase of the web and the real opportunity to save money, enhance democracy and improve services
Photo: Hegemonx
Open data
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Value of open data
Linked data• Ability to link relevant data to make something even more
Public data• Inherent value (transparency, democracy)• Cool, high value, customer-focused apps
Citizens in control• Ability to manage your own data• Implications for health and social care
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Open data agenda
Tuesday, 21 September 2010
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30
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It’s not just expenditure data
Tuesday, 21 September 2010
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Linked data
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via Paul Davidson of LeGSB
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Open and linked data
• Open data isn’t always linked• Linked data doesn’t have to be open• Open data requires ‘machine readable’
formats• Linked data requires some fiddly technical
stuff, but means we’ll get more use from our data
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Open Support
Social media enabled practice development
Photo: wildxplorer
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Productivity programme
• Data and transparency strand• Skills• Unit cost data• Benchmarking tools• Leading practice examples• ‘New media’
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Lots of information to support PM
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But little connectivity
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Building on existing success
Policy and Performance, 3000+ members, 2009 CoP
of the Year
Collaborative content
www.communities.idea.gov.ukPolicy and Performance CoP
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Popularity to collaboration
Popular content (top 10 every week)
Collaborative to a point
Content good but “dusty”
Ripe for new sector driven content
Tuesday, 21 September 2010
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A PM wikipedia
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Spotlight on performance?
41By Joelk75
Tuesday, 21 September 2010
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A model for open supportPerformance management
CoPs Blogging Linked data Wiki
Social reporting
Conversations
Peer support Peer review
Improvement and Efficiency
Benchmarks
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Knowledge Hub
Apps, plug-ins,widgets
Blogosphere Twitterverse
Websites
Personalisation
RSS/Aggregation
MobilePhoneApps
Datasets
CoPs KnowledgeWorkers
HUBK
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Contact me
• [email protected]• www.twitter.com/ingridk• www.ideapolicy.wordpress.com• www.communities.idea.gov.uk• www.slideshare.net/ingrid_k
Tuesday, 21 September 2010