Download - Gamification - Inovação no contact center
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16 e 17 de novembro de 2016
Lagoas Park Hotel
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TURNOVER
PROJETOS EM MAIS DE
Sobre a
COLABORADORES
NACIONALIDADES
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• O QUE É
• PORQUE
• COMO
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In the beginning there was PONG…
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5.93 Milhões de Anos(Kotaku 2012)
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What’s it all about?
The Power of Games
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• OBJETIVOS
• REGRAS
• SUJEIÇÃO VOLUNTÁRIA
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•
fator
diferenciador
•
turnover
alto, moral baixa e pouca eficiência
operacional
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Gamification Design Course – Level 8 - Dig Deeper 40
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• EXPERIÊNCIAS FUN
• NÃO
PONTOS, CRACHÁS E RANKINGS
• FOQUEM-SE NAS
PESSOAS
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16 e 17 de novembro de 2016
Lagoas Park Hotel
Gamification Designer