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General Motors: managing 130,000 users’ documents and records – making it easy, while maintaining controlDaniel HarrisChief SharePoint ArchitectGeneral Motors
SPC297
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Finding the balance
Governance
Creativity
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Main WorkloadsSearch (content & people)Collaboration & ProjectsPublishing (Department and Intranet Sites)Extranet (Partner & Dealer Collaboration)Document ManagementRecords Management130k internal users, 8,500 sites & ~10TB dataOver 1M pages per day & Over 500 servers supporting SharePoint at GM6 on-premise SharePoint 2010 & SharePoint 2013 Farms used globallyCurrently migrating 2010 to on-premise Host Name Site Collections in SharePoint 2013
How do we use SharePoint at GM?
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Clear ownership of contentAccess Control is administered at the site collection level (SP Groups)FeaturesGalleriesReporting
Some drawbacks (eg rollup), but overall best solution
‘Many small site collections’
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Governance rulesAny user can request a site collection once they have passed 30 minutes of trainingMust have 2 owners per site – to avoid orphaned sitesLargest site collection (apart from records) is 25GB to avoid ungovernable sites
- eg 50k 500KB files6 month renewal or site is locked for read only – then transferred to managerNo passive deletion & no ‘archiving’
One web app for large files (1GB), standard offering 100MB (moving to 250MB)
Today: ~2000 Site Collection AdministratorsAbout 20 approvers – aligning to main company departments
Approach to governing content
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Walkthrough: Requesting a new site collection
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A new site in 15 minutes + approval timeClassification of content
PII, SOX, Records, Data ClassificationReview & Approval by Department LeadOther features of solution
Access Control List Reviews Health check emails Renewals Quota increases Site Deletion
Benefits of this approach
GovernanceCreativity
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Walkthrough: New site experience
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Goals of RM solutionA generic solution for all SharePoint site collectionsWorks for all GM record types Quick to enable & simple to use
- Manual & Workflow declareFlexible – works with in-place & record center managed recordsCompatible with SharePoint 2013 eDiscovery Center & 2010 holdsAlways clear ownership of records – orphan owner identificationRecord non-compliance monitoring and escalation
All records originate from SharePoint No physical recordsConsidered, but did not use 3rd party tools for RM functions
Automated Records Management
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User – A person who will create content which needs to be declared as a business record.Site Collection Administrator – Administrative Owner of any SharePoint site.Record Owner – Typically a user, who has been identified as an owner of at least one business record.Record Owner Manager – Solid line manager in Org Manager of Record Owner.Record Library Owner – An administrator of a records library related to a business area, responsible for some administrative duties.ILM Governance Team – Responsible for managing GMRRS and communicating changes. Also to provide support on using SharePoint in partnership with SharePoint team.SharePoint Records Administrator – Responsible for managing Enterprise Content Types (i.e. Record Types), routing rules, setting security and other administration duties on Record Centers. Hold Administrator – Manages the creation, collection and disposal of a legal hold.
Records Management Roles
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Only 3 Required TypesDeclared + retention periodDeclared but active -> Inactive + retention periodTax year + retention period
Holds block disposal
All setup by the Record Series = Content typeContent Type also sets in-place vs send to
GM Retention Policies
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Clear to understandFollows common SharePoint UIAvoids needing to know about ‘send to’ connectionsCarries out validation and metadata promotion
Record Ribbon Items
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Most Records are routed to the Record Centers (some in place)Record Centers are managed by Business GroupLibraries are primarily by Record Type and AudienceAll metadata moves with the RecordAlways include source location in metadataA link is left in Document Library pointing to the Record
Overall Records Solution Design
Routing Rules
Records Center A Records Center B
Records Library A1Records Library A2
Records Library B2
Records Library B1
Collaboration Site ADocument Library A1
Enterprise Content
HubPublishes Record Types
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Walkthrough: Record routing rules review
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Walkthrough: Setting up a library for records management
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Walkthrough: Adding and declaring a record
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Walkthrough: Dispose of a record
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Runs across all sites and record centersRecords due for disposalInactive reviewsOrphaned owner records
Runs once per week & send emailsLogs all data into SQL server for tracking and reporting
Ongoing Monitoring Rules
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Consult with business team on overall processSimple RM solutions delivered in about 2 weeksComplex solutions include site development, workflows, lists, metadata, etc.Training tailored to overall business solutionFocus is on ease of use
- one step declare- prompts to review and dispose
Implementation & Training
GovernanceCreativity
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What’s Next?Non-business records
- Drive “Dispose or Declare” behavior
2013 e-Discovery with ExchangeEnhanced auditingHold management
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Questions
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