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Golden West CollegeGolden West College
Student Learning Outcomes:Student Learning Outcomes: Implementation Strategies for Student ServicesImplementation Strategies for Student Services
Presentation WorkshopPresentation Workshop
CACCRAO Annual Conference ~ April 29, 2008 CACCRAO Annual Conference ~ April 29, 2008
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Golden West CollegeGolden West College
Kerry FlynnKerry Flynn
MA Sociology, Applied Research & EvaluationMA Sociology, Applied Research & Evaluation
Student Services Student Learning Outcomes Coordinator
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Discussion TopicsDiscussion Topics
Institutional Effectiveness
Student Learning Outcomes
Integrating SLOs into Existing Procedures
Summary / Conclusion
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Golden West CollegeGolden West College
Institutional EffectivenessInstitutional Effectiveness
What does institutional effectiveness What does institutional effectiveness
mean to GWC?mean to GWC?
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ACCJC / WASC ACCJC / WASC 2002 Accreditation Standards2002 Accreditation Standards
An effective institution
“ensures that its resources and processes support student learning…
“continuously assesses that learning…
“pursues institutional excellence and improvement…
“maintains an ongoing, self- reflective dialogue about its quality and improvement.”
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Strategic PlanningStrategic Planning
Strategic planning is an ongoing, systematic cycle of
- integrated planning for the future, and
- implementation of that planning
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Institutional Effectiveness (IE)Institutional Effectiveness (IE)
Institutional Effectiveness incorporates a
current focus with the future focus of
Strategic Planning. It’s an ongoing,
systematic cycle of assessment of
student learning,
college processes, and
satisfaction
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Types of Measures and Levels of Assessment Types of Measures and Levels of Assessment
Student Learning
Outcomes
Process Objectives
Satisfaction Objectives
Institutional
Program
Course
Source: GWC Institutional Effectiveness Committee 2007
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What We’ve Done in the PastWhat We’ve Done in the Past
Process / Satisfaction Objectives
- What services should be provided?
- Will students receive services needed?
- Will students be satisfied with services?
- How can services be improved?
- Should services increase or decrease?
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Golden West CollegeGolden West College
Student Learning OutcomesStudent Learning Outcomes
What are SLOs?What are SLOs?
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Student Learning OutcomesStudent Learning Outcomes
“Knowledge, skills, abilities, and
attitudes that a student has attained
at the end (or as a result) of his or
her engagement in a particular set
of college experiences.”
2002 Accreditation Standards, Glossary
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Golden West CollegeGolden West College
Integrating SLOs into Existing Integrating SLOs into Existing ProceduresProcedures
How Do SLO’s Apply to Student Services?How Do SLO’s Apply to Student Services?
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ACCJC / WASC ACCJC / WASC 2002 Accreditation Standards2002 Accreditation Standards
Standard II-B: Student Support Services
“The institution
systematically assesses
student support services
using
student learning outcomes…”
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GWC Student Services PhilosophyGWC Student Services Philosophy
Student Services is a
“Learning Community”
within the college.
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“Since students can learn many
skills, attitudes, and behaviors
outside the classroom, the role of
Student Services staff becomes
extremely important…
“Re-thinking the Role of Student Services Staff in the Learning College,” Dr. Monte E. Perez
A Learning CommunityA Learning Community
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“Students have to apply, register,
add/drop classes, develop education
plans, explain their goals to
counselors, participate in student
activities and apply for financial aid.
“Re-thinking the Role of Student Services Staff in the Learning College,” Dr. Monte E. Perez
A Learning CommunityA Learning Community
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A Learning CommunityA Learning Community
“These procedures require a working
knowledge of college policies and
procedures.
“They also require certain skills…”
“Re-thinking the Role of Student Services Staff in the Learning College,” Dr. Monte E. Perez
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How Do SLO’s How Do SLO’s Apply to Student Services?Apply to Student Services? Student Services staff
- Teach process skills / knowledge
- Teach life skills
- Act as role models
Students acquire
- Skills
- Knowledge
- Behaviors
- Attitudes ~~~
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Identify MeasurableLearning Outcomes
(SLO)
ImplementTeaching & Learning
Assess / EvaluateStudent Learning
Use Results—Develop
Action Plan Dialogue
Student Services UNIT GOALS
Expanded Statement of Institutional PurposeExpanded Statement of Institutional PurposeSTRATEGIC PLANSTRATEGIC PLAN
FutureFutureFocusedFocused
STUDENT LEARNING STUDENT LEARNING
CurrentCurrentFocusedFocused
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The Five-Column ModelThe Five-Column Model
I II III IV V
ESIP:Mission
Goals
IntendedOutcomes
Means of Assessment & Standards
Summary of Data
Collected
Use of Results
Adapted from Nichols and Nichols Five-Column ModelNichols and Nichols Five-Column Model
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The Five-Column ModelThe Five-Column Model
I II III IV V
ESIP:Mission
Goals
IntendedOutcomes
Means of Assessment & Standards
Summary of Data
Collected
Use of Results
Adapted from Nichols and Nichols Five-Column ModelNichols and Nichols Five-Column Model
SLO Cycle One Example:
Outreach
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START HERE !
Identify a specific Institutional Goal that relates to Student Learning in your Department or Unit.
- College Mission / Institutional Purpose
- Expanded Statement of Institutional Purpose (ESIP)
- A Specific Institutional Goal
Column I: ESIP: Mission GoalsColumn I: ESIP: Mission Goals
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I II III IV V
“The College will develop and implement a comprehensive Enrollment Management Plan aimed at reaching and maintaining the preferred enrollment level within the adopted District guidelines” (Pathways, College Goal 2).
Column I: ESIP: Mission GoalsColumn I: ESIP: Mission Goals
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Identify a specific Unit Goal that aligns with and supports the college goal that you identified
Use terms and language that are similar to identified college goal
Clearly link Unit Goal to Institutional Goal
Column I: ESIP: Mission Goals (Con’t)Column I: ESIP: Mission Goals (Con’t)
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Column I: ESIP: Mission GoalsColumn I: ESIP: Mission Goals
I II III IV V
through presentations
The Outreach Department will promote Golden West College enrollment
and campus tours.
“The College will develop and implement a comprehensive Enrollment Management Plan aimed at reaching and maintaining the preferred enrollment level within the adopted District guidelines” (Pathways, College Goal 2).
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Link clearly to Column I: Unit Goal
- Use consistent terms / language
- Examine relevant concepts
Column II: Intended Outcomes (SLOs)Column II: Intended Outcomes (SLOs)
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State what students will
- Do
- Know
- Think
- Feel
As a result of having interacted with the Student Services Unit
Column II: Intended Outcomes (SLOs)Column II: Intended Outcomes (SLOs)
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Ensure Measurability—Outcome can be observed or tested
State in Clear and Precise Language
- State Singular Outcomes
- Use Action Verbs
Column II: Intended OutcomesColumn II: Intended Outcomes
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Column II: Intended Outcomes (SLOs)Column II: Intended Outcomes (SLOs)I II III IV V
prospective students will demonstrate a general knowledge of Community College by identifying:
After 1) presentations or 2) tours,
A. Cost of attendance in comparison to CSU’s and UC’s
B. Matriculation Process
C. Educational Routes such as AA Degree, Certificates, and Transfer
The College will develop and implement a comprehensive Enrollment Management Plan aimed at reaching and maintaining the preferred enrollment level within the adopted District guidelines.
The Outreach Department will promote Golden West College enrollmentthrough presentationsand campus tours.
demonstrate
identifying:
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Column II: Intended Outcomes (SLOs)Column II: Intended Outcomes (SLOs)I II III IV V
prospective students will demonstrate a general knowledge of Community College by identifying:
After 1) presentations or 2) tours,
A. Cost of attendance in comparison to CSU’s and UC’s
B. Matriculation Process
C. Educational Routes such as AA Degree, Certificates, and Transfer
The College will develop and implement a comprehensive Enrollment Management Plan aimed at reaching and maintaining the preferred enrollment level within the adopted District guidelines.
The Outreach Department will promote Golden West College enrollmentthrough presentationsand campus tours.
demonstrate
identifying:
through presentations
and campus tours.
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Align clearly with Column II: Intended Student Learning Outcomes
- Use consistent terms / language
- Address each outcome individually
Column III: Column III: Means of Assessment & StandardMeans of Assessment & Standard
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Identify Assessment Instrument
- Survey / Questionnaire
- Existing Data Collection System
- Test / Exam
Instrument actually measures stated outcomes
Column III: Column III: Means of Assessment & StandardMeans of Assessment & Standard
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Specify Evaluation Process
- Identify who will evaluate data
- Identify the data collection period
- Name tools used for evaluation
Column III: Column III: Means of Assessment & StandardMeans of Assessment & Standard
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Set Standard for Student Success
- Establish minimum level or score expected for student achievement
- State % or fraction of students expected to achieve minimum level
- Reasonable for student achievement
Column III: Column III: Means of Assessment & StandardMeans of Assessment & Standard
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Column III: Means of Assessment & StandardColumn III: Means of Assessment & StandardI II III IV V
The College will develop and implement a comprehen-sive Enrollment Manage-ment Plan.
Outreach will promote GWC enrollment through classroom presen-tations and campus tours.
After1) presentations or 2) tours, prospective students will demonstrate a general knowledge of Community College by identifying:
A. Cost
B. Matriculation Process
C. Educational Routes
• Survey questions will be designed to measure what students have learned regarding:
During Fall and Spring 2005/2006, Survey will be administered to prospective students by Outreach staff following: 1. Presentations 2. Campus Tours
A. Cost of Attendance
B. Matriculation Process
C. Educational Routes
• A standard of 90% correct responses is the expected level of student achievement for each of five survey questions.
• The Supervisor of Outreach will collect, record, and evaluate the data using Microsoft Excel.
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Align clearly with Column III:
Means of Assessment & Standard
- Use consistent terms / language
- Address each outcome individually
Column IV: Column IV: Summary of Data CollectedSummary of Data Collected
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Indicate sample size
- Total number of students who participated
Report results in terms of “Standard”
- Actual number who achieved Standard
- Percent or fraction
Column IV: Column IV: Summary of Data CollectedSummary of Data Collected
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Column IV: Summary of Data CollectedColumn IV: Summary of Data CollectedI II III IV V
The College will develop and implement a comprehen-sive Enrollment Manage-ment Plan.
Outreach will promote GWC enrollment through classroom presen-tations and campus tours.
After1) presen-tations or 2) tours, prospective students will demonstrate a general knowledge of Community College by identifying:
A. CostB. Matricu-lation Process
C. Educa-tional Routes
Survey following:
1. Presentations
2. Campus tours
• Survey questions measure students’ learning regarding
A. Cost
B. Matriculation
Process
C. Educational Routes
• Standard of 90% correct responses. A. 54% (34/63) of the students identified the
correct cost of attendance B. 49% (31/63) of the students identified the correct process for matriculation C. 92% (58/63) of the students identified the correct educational routes available at CCs.
2) After tours, data shows that:
1) After presentations, data shows that:
A. 76% (47/62) of the students identified the correct cost of attendance
B. 77% (48/62) of the students identified the correct process for matriculation
C. 86% (53/62) of the students identified the correct educational routes available at CCs
Standard of 90%
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Align clearly with Column IV:
Summary of Data Collected
- Use consistent terms / language
- Examine each outcome individually
Column V: Column V: Use of ResultsUse of Results
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Report whether or not the students were able to meet the set “Standard”
Describe any action that was taken
- What was the action?
- How was it accomplished?
- Who completed the action?
- When was it completed?
Column V: Use of ResultsColumn V: Use of Results
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If NO ACTION was needed, make a statement as to why.
Also, address:
- further investigations or questions this study brought to attention
- meaningful dialogue that took place as a result of this study …
Column V: Use of ResultsColumn V: Use of Results
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Column V: Use of ResultsColumn V: Use of ResultsI II III IV V
The College will develop and implement a comprehen-sive Enrollment Manage-ment Plan.
Outreach will promote GWC enrollment through classroom presen-tations and campus tours.
After1) presen-tations or 2) tours, prospective students will demonstrate a general knowledge of Community College:
A. Cost of attendance in comparison to CSU’s and UC’s
B. Matricu-lation Process
C. Educa-tional Routes
Pre and Post Survey used at:
1. Presen-tations
2. Campus Tours
• Survey questions /measure students’ learning regarding A. Cost B. Matricu-lation Process C. Educa-tional Routes
• Standard of 90% correct responses.
A. 76% correct costB. 77% correct process for matriculation C. 86% correct educational routes
• created a check list of information to be covered during every tour (completed June 30, 2006), and
• incorporated this check list into the staff / tour guide training for Sept. 2006.
1) Although the 90% standard was not met for presentation exit surveys, the results were excellent with an average of about 80% of the prospective students demonstrating knowledge of all information tested.
1) After Presen-tations
2) After Tours
A. 54% correct costB. 49% correct process for matriculation C. 92% correct educational routes
Therefore, after much discussion, Outreach staff decided to adjust the standard to a more reasonable expectation of 80% correct response overall. No further action is needed.
2) While prospective students surpassed the 90% standard of knowledge for educational routes (C) in the surveys for tours, only 54% and 49% demonstrated knowledge of (A) cost of attendance and (B) matriculation process. Therefore, Outreach staff decided to focus on tours for SLO Cycle 2. In an effort to improve student learning, the supervisor of Outreach, Veronica Pizano:
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Notice that the use of results is written using “past tense” verbs.
Using “past tense” makes the final document much more convincing.
However, it could take as long as a year to actually use the results, and finalize the 5-column model.
Therefore, we use the “Planned Action Matrix” as a plan for using the results, keeping in mind that the “plan” is flexible.
Column V: Use of ResultsColumn V: Use of Results
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Column V Resource: Planned Action MatrixColumn V Resource: Planned Action MatrixCOLUMN IV STEP 1 STEP 2 STEP 3 STEP 4
SUMMARY OFDATA
COLLECTED
PLANNEDACTION
IMPLEMENTATION RESPONSIBLEPERSON
COMPLETION /DUE DATE
Copy Column IVfrom your 5-ColumnModel here—Addresseach piece of datacollected.
Based on this Data —WHAT needs to bedone?
HOW will youaccomplish it thisPlanned Action?
WHO will complete thePlanned Action?
WHEN will thePlanned Action becompleted?
1.
2.
1.
2.
1.
2.
1.
2.
Note: If NO ACTION is needed, make a statement as to why.
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Column V Resource: Planned Action MatrixColumn V Resource: Planned Action Matrix
COLUMN IV STEP 1 STEP 2 STEP 3 STEP 4
SUMMARY OFDATA
COLLECTED
PLANNEDACTION
IMPLEMENTATION RESPONSIBLEPERSON
COMPLETION /DUE DATE
Copy Column IVfrom your 5-ColumnModel here—Addresseach piece of datacollected.
Based on this Data —WHAT needs to bedone?
HOW will youaccomplish it thisPlanned Action?
WHO will complete thePlanned Action?
WHEN will thePlanned Action becompleted?
1.
2.
1.
2.
1.
2.
1.
2.
Note: If NO ACTION is needed, make a statement as to why.
Copy Column IV from your 5-Column Model here—Address each piece of data collected.
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Column V Resource: Planned Action MatrixColumn V Resource: Planned Action Matrix
COLUMN IV STEP 1 STEP 2 STEP 3 STEP 4
SUMMARY OFDATA
COLLECTED
PLANNEDACTION
IMPLEMENTATION RESPONSIBLEPERSON
COMPLETION /DUE DATE
Copy Column IVfrom your 5-ColumnModel here—Addresseach piece of datacollected.
Based on this Data —WHAT needs to bedone?
HOW will youaccomplish it thisPlanned Action?
WHO will complete thePlanned Action?
WHEN will thePlanned Action becompleted?
1.
2.
1.
2.
1.
2.
1.
2.
Note: If NO ACTION is needed, make a statement as to why.
Based on this Data —WHAT needs to be done?
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Column V Resource: Planned Action MatrixColumn V Resource: Planned Action Matrix
COLUMN IV STEP 1 STEP 2 STEP 3 STEP 4
SUMMARY OFDATA
COLLECTED
PLANNEDACTION
IMPLEMENTATION RESPONSIBLEPERSON
COMPLETION /DUE DATE
Copy Column IVfrom your 5-ColumnModel here—Addresseach piece of datacollected.
Based on this Data —WHAT needs to bedone?
HOW will youaccomplish it thisPlanned Action?
WHO will complete thePlanned Action?
WHEN will thePlanned Action becompleted?
1.
2.
1.
2.
1.
2.
1.
2.
Note: If NO ACTION is needed, make a statement as to why.
HOW will you accomplish this Planned Action?
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Column V Resource: Planned Action MatrixColumn V Resource: Planned Action Matrix
COLUMN IV STEP 1 STEP 2 STEP 3 STEP 4
SUMMARY OFDATA
COLLECTED
PLANNEDACTION
IMPLEMENTATION RESPONSIBLEPERSON
COMPLETION /DUE DATE
Copy Column IVfrom your 5-ColumnModel here—Addresseach piece of datacollected.
Based on this Data —WHAT needs to bedone?
HOW will youaccomplish it thisPlanned Action?
WHO will complete thePlanned Action?
WHEN will thePlanned Action becompleted?
1.
2.
1.
2.
1.
2.
1.
2.
Note: If NO ACTION is needed, make a statement as to why.
WHO will complete the Planned Action?
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Column V Resource: Planned Action MatrixColumn V Resource: Planned Action Matrix
COLUMN IV STEP 1 STEP 2 STEP 3 STEP 4
SUMMARY OFDATA
COLLECTED
PLANNEDACTION
IMPLEMENTATION RESPONSIBLEPERSON
COMPLETION /DUE DATE
Copy Column IVfrom your 5-ColumnModel here—Addresseach piece of datacollected.
Based on this Data —WHAT needs to bedone?
HOW will youaccomplish it thisPlanned Action?
WHO will complete thePlanned Action?
WHEN will thePlanned Action becompleted?
1.
2.
1.
2.
1.
2.
1.
2.
Note: If NO ACTION is needed, make a statement as to why.
WHEN will the Planned Action be completed?
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Column V Resource: Planned Action MatrixColumn V Resource: Planned Action Matrix
COLUMN IV STEP 1 STEP 2 STEP 3 STEP 4
SUMMARY OFDATA
COLLECTED
PLANNEDACTION
IMPLEMENTATION RESPONSIBLEPERSON
COMPLETION /DUE DATE
Copy Column IVfrom your 5-ColumnModel here—Addresseach piece of datacollected.
Based on this Data —WHAT needs to bedone?
HOW will youaccomplish it thisPlanned Action?
WHO will complete thePlanned Action?
WHEN will thePlanned Action becompleted?
1.
2.
1.
2.
1.
2.
1.
2.
Note: If NO ACTION is needed, make a statement as to why.
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SLO Timeline:SLO Timeline:A Continuous Cyclical ProcessA Continuous Cyclical Process
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Golden West CollegeGolden West College
Summary / ConclusionSummary / Conclusion
What have we learned along the way?What have we learned along the way?
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AssessmentsAssessments
While Student Learning Outcomes are important college-wide,
Other types of assessments are also important
Keep a balance
- 1 to 2 Student Learning Outcome Assessments
- 3 to 5 Process / Satisfaction Objective Assessments
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AssessmentsAssessments
Process Objective states that the Unit will:
- Provide
- Improve
- Increase
- Decrease
a service
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AssessmentsAssessments
Satisfaction Objective states that the clients will:
- Receive
- Be satisfied
with a service
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ConclusionConclusion
SLOs do apply to Student Services
Cycle One completed
- Exploratory
- We did not expect perfection
- It was an excellent effort,
- A great learning experience
- Brought Dialogue at the Unit level
- Developed Checklist for Implementation
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Conclusion (continued)Conclusion (continued)
Cycle Two and Cycle Three
- Are under way
- Used Checklist for SLO Implementation
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ResourcesResources
A Road Map For Improvement of Student Learning and Support Services Through Assessment, James O. Nichols and Karen W. Nichols (Agathon Press, New York, 2005)
ACCJC/WASC - http://www.accjc.org/
“Re-thinking the Role of Student Services Staff in the Learning College,” Dr. Monte E. Perez
Golden West College Pathways…Our Guide to College Planning - http://gwc.info/bulletins/Pathways923.pdf
Bloom’s Taxonomy at Bakersfield College Website- http://www.coun.uvic.ca/learn/program/hndouts/bloom.html
Mt. San Antonio College: Student Learning Outcomes: A Campuswide Learning Assessment - http://www.mtsac.edu/outcomes/
Academic Senate of Saddleback College: Institutional Effectiveness- http://www.saddleback.edu/gov/senate/ie/
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Handout PacketHandout Packet
Resource List
Student Services Checklist for SLO Implementation, 2006-07
Cycle One 2005-06: Outreach SLO 5-Column Model
Planned Action Matrix
GWC Student Services Cycle 3 Timeline
“Re-thinking the Role of Student Services Staff in the Learning College,” Dr. Monte E. Perez