Download - Government as a Platform | June Event 2015
camden.gov.uk
Digital Camden Opportunities, Government as a Platform & Digital Savvy 9th June 2015 John Jackson – CIO Camden Council (@johnjackson1066)
camden.gov.uk
Life Before Austerity
camden.gov.uk
• Local Authority in centre of London • Over £1Billion turnover • Circa £350 M controllable spend • Over 24,000 businesses • Over 220,000 residents • Circa 5000 employee’s • 600 plus different lines of business
Camden
camden.gov.uk
Context • We must save more than £150 M between 2012-
2018 from our bottom line • At the same time we need to deliver fundamental
transformation to tackle inequality, foster economic growth and deliver citizen centric services
• The challenges becomes harder because social and economic pressures are mounting as people live longer & citizen expectations of government services are rising driven by a transformation of consumer experience
camden.gov.uk
Opportunities
camden.gov.uk
Citizen Driven Services
Using Deep Customer Insight,
Understanding Consumption & Costs to Deliver
Services Differently
Integrating, Collaborating
Efficiently - Multi Agency / Cross Sector Teams
Digital by Default Workforce ,
Mobile & Paperless
camden.gov.uk
Citizen Driven Services
Early Intervention,
Improved Outcomes
Empowering Citizens through
Camden Account & Multi Channel
Delivery
Redesigning Services End to
End through Systems Thinking
camden.gov.uk
Democratic Leadership
Crowd-sourcing Complex
Challenges
You Cut Open Data, Next
Generation Civic
Applications
Fix My Street, Open
311 & Opensource
camden.gov.uk
Digital Borough
Big Belly Bins – Waste
Management
Toilet Flush Sensors –
Independent Living
Smart Parking Bays -
Enforcement
E-Tourism & location based
services, Digital Ads
camden.gov.uk
Digital Borough
Getting people and businesses
connected and on line ; Business Account ;
bounties
Skills for future employability; coding clubs
Whole Place Partnerships to
deliver transformation
camden.gov.uk
Local Government Digital Platform
camden.gov.uk
• Government doesn’t have a lot of money • Existing systems are largely proprietary • A disproportionately small number of vendors
dominate the market • A lack of interoperability to enable wholesale
automation & redesign of government business processes
• A very small open source eco system in local government
• Lots of cynicism about the art of the possible
The Challenges
camden.gov.uk
• Local government is full of creativity and passionate people
• There are emerging Centres of Digital Excellence in the digital community (e.g. LG Makers)
• There is an appetite to be radical, innovate and think differently that wasn’t previously there
• We are a large potential crowd and at our best when we collaborate
On the Plus Side
camden.gov.uk
Disrupt Medieval Markets
Disrupt the UK Software & Services Market
Lets not be shaped by products we don’t need but lets reshape the market so its delivers digital solutions & interoperability we do need
camden.gov.uk
Don’t Automate Govt, BitCoin IT
The Power of Open API’s Why bother automate banking when I can just replace banks through API’s? When we apply this to government it means lets not just automate govt but instead reimagine government through API’s
camden.gov.uk
Service Oriented Architecture (SOA)
Architect for Flexibility Why should government be locked into proprietary software designed for a different era Lets take control of user experience, business process and data storage through SOA compliant next generation applications
camden.gov.uk
Why pay for the same stuff time and time again. Lets open source our apps and harness the crowd to scale it through an Open Systems Alliance
Harness the Potential of Open Source
Don’t outsource it, crowd source IT
camden.gov.uk
Don’t lock data up
Harness The Power of Joined Up & Open Data
Lets Mash it up using next generation analytics, Master Data Management & open data platforms
camden.gov.uk
Don’t Hide IT , Cloud IT
The Potential of Cloud
Public & Hybrid Cloud offers the potential to scale local innovation at incremental cost & be even more radical
camden.gov.uk
Better Applications – Designed to Service Oriented Architecture
Blueprint
Build next generations applications that enable us to change how things look, how
processes work and swap legacy systems in and out
Master Data Management
Linking our data together across silo’s to enable us to drive up data quality and
mine data
Agile & Digital Workforce
• Mobile by default, electronic by default, digital communications by default
Analytics & Business Intelligence
Build breath taking dashboards &
visualisations that are driven by and responsive to the requirements of services
Local Government Digital
Citizen Identity Assurance
Using identity assurance to build services from different pieces of the jigsaw &
Integrated point of access to services irrespective of channel and device
Government Open APIs
Cultivate and incubate interoperability across silos and sectors through Open
Standards and API’s
Hybrid Cloud
camden.gov.uk
Digital Savvy
camden.gov.uk
There are information and security risks to manage –
but these should not prevent you doing
something or lead to treacle like IT
implementations where security forces rebellious (and high risk) behaviours
or simply cost a lot of money
Risk Appetite
camden.gov.uk
Making it Happen – Agile Software Development
- Co-creation
- Co-Designed with Customers - Developed Iteratively
- Bonding Across the Organisation
camden.gov.uk
Thematic Digital Centres of Excellence Replace Old Style IT Departments
Agile Working
Customer Access & Channel Shift
Business Intelligence, Analytics & Open Data
Seamless Government
Cross Cutting IT Capabilities
Digital City
camden.gov.uk
Opportunities Challenges • Economies of Scale • Rationalisation of Capacity • Create New Capabilities • Resilience by Removing
Single Points of Dependency • Investment Benefit • Acceleration of Innovation
where One Can Help Another • Local Employment to Build
Our Own • Economies of Knowledge
• Securing Stakeholder Commitment (Political and Officer)
• Harmonising Philosophies Devolved - V – Centralised IT
• Demand Management • Maximising Common Strengths • Keeping Governance
Manageable • Maintaining Pace
Target Operating Model - Digital Shared Service
camden.gov.uk
Digital Enablers
All services have Change Champion to support and manage the transition. Key
roles include managing requirements,
communication and performance reporting As well as providing
feedback and challenge to the implementation
Focused on growing our understanding of data, where it is, how sensitive and whose processing it and used this to drive our
architectural blueprints and approach
Right type and quantity of governance to get the job done, streamline decision making and ensure clear accountability
camden.gov.uk
• Digitally Empowered Leaders who Understand the Art of the Possible
• Digitally Skilled Staff • Digitally Progressive Policies • Evidence Based Approaches • Embedding Digital Triggers into Policy & New
Initiatives
Let’s Get Digital - Culture, Leadership & Behaviours
camden.gov.uk
We are at a tipping point for the public sector where we can save billions, drive better outcomes and meet rising expectations through digital… So lets get digital …
camden.gov.uk
And :- 1. Reimagine Government so we don’t just automate it we #Bitcoin IT 2. Lets not be defined by the market, but lets disrupt it #MedievalMarkets 3. Lets be Digital by Design and Open By Default #SOA #API’s #OpenSystems 4. Don’t outsource IT, lets crowdsource IT #OpenSystemsAlliance #Opensource 5. Don’t lock data up, lets mash it up! 6. Don’t hide it, lets cloud IT 7. Let’s Get Digital
camden.gov.uk
Digital Camden Opportunities, Government as a Platform & Digital Savvy 9th June 2015 John Jackson – CIO Camden Council (@johnjackson1066)