GC Programme
•Programme Board• Chair – Steve Gallagher
• ODPM, eGU, eDT, Bolton DoF, SOCITM, IDeA, London Connects, BGOP
• Non-Exec – Cap Gemini
•Programme Team• Lead – Bolton MBC
• GC Register – Sedgemoor
• GC Exchange/Mail – Tameside
• GC Infrastructure – London Connects
•Programme Office• SRO, PM, TDA Mgr, Business Transformation Mgrs
• MarComms, Admin
• Inward & Outward
Programme Strategy• OGC MSP• Technical Design Authority
• Closed Group – Suppliers, Academic• Topic Related• eDT Test Labs
• Supplier Stakeholder Meetings• Business Design Authority• Common Infrastructure Board
• Steve Gallagher, Ged Fitzgerald
• Service Transformation Board• Steve Gallagher, Barry Quirk
• Regional Partnerships Focus• Pilots, Early Adopters, Knowledge Collection & Dissemination• 180 Registered, 100 Early Adopters
NWeGG
•Partnership Model•Collaboration with RCE
• Regional Infrastructure – Technical & Data/Information• Business Focussed – Service Layers• Procurement• Smart Cards
• Authentication• e transactions• Transport• e Money
•Real Opportunity • ICT Enabled Business Transformation
•Buy In - Register on Web Site
Affordability / Investment Decision
£’s
Risk avoidance
Cost avoidance£’s£’s
££££
Cash efficiencies
Customer servicebenefits Fraud reduction
Types ofbenefit
Risk reduction
Planning andperformance
Cost Avoidance Benefits
• “Build once and use many times”• Planning time• Capital investment
• Lifecycle cost – governance and management
• Procurement and implementation costs
• Updating / future proofing•Cost of building a solution for authentication
£50 - £250,000• Multiplied by the numbers of solutions that will NOT have to be developed 10 - 200
Cashable efficiencies
• Migrating costs to cheaper channels
• Standard-process efficiencies• Across Local Authorities• Across Local Authority and other public sector bodies
• Non-standard processes
• Information management and single verifications
• Streamlining management reporting
Cashable efficiencies - calculations
• Capacity versus cash saving
• Cheaper channels• T-scheme 1 – 3 only• 17 million customers use the Internet• 40% want and would use on-line services• Cost of on-line versus face-to-face
• Web - 12p• Telephone - £2• Face-to-face £9
• Management reporting• Number of central government returns• Amount of time to populate the average return• Automated return – rather than official signature
Cashable efficiencies – calculations 2
• Standard processes
• 2.4 million cross-agency transactions for benefits and children processes alone – for all London Boroughs
• 40% of entire cost of legal commission is in data entry and checks
• Time saving against face-to-face and telephone contacts – 5 minutes to 30 minutes
• Take-up by citizens and authorities and agencies – assume 50%
Customer Service Benefits
• Consistent service across all channels
• Increased points of access
• Proactive service delivery - citizen and economy “well-being”
• Single log-on for all services and agencies
• Speedier service delivery
• Services and preferences can be customised
Risk Reduction and Avoidance
• Reduced risk of “unauthorised access”
• Reduced risk of information and intelligence being “missed”• Across authorities• Across agencies
• Information sharing rather than consolidation more clearly aligned to DPA – customer authorised
Risk Reduction and Avoidance - calculation
• Reduced premiums?
• How many “high profile cases” have there been per annum?
• What has been the cost of the average in terms of investigation and fallout?
• By what percentage has the risk reduced?
• Reduction in any “compensation?”
Planning and performance
• Identification of actual demand patterns and service trends
• Better targeting of future service delivery (reduced cost or increased capacity)
Benefits – programme stages
Customer Service
Cost avoidance
Efficiencies
Planning & performance
Fraud
Risk
Planning Development Delivery Implementation Exploitation
Benefits – product sets
Customer Service
Cost avoidance
Efficiencies
Planning & performance
Fraud
Risk
GC register GC exchange GC email
In Progress
• Calculate the Full Business Case• Costs• Benefits
• Develop an investment case for each level of authority
• Develop an investment model for other government agencies
•DFES – ISA, ICS, Youth Opportunities•DWP – RATS Replacement•ODPM – SEU, Housing, PLUS•NHS •Home Office•DVLA•CSIA
GC Report
•Returns
•xml data schema’s
•Stored Locally (somewhere)
•Central Process
•Collects data and routes to Gov Department
•ODPM Mandate
•Other departments – Common Infrastructure Board, Service Transformation Board
Gc Smart
•Common Schema•Pre built into SmartConnect Software• Integration with CRM•Citizen Account Token – Level 1-3
• Finance Sector
• Interoperable Infrastructure• Policy Implementation
•PKI Issuance• Registration Process – All LA’s• Issuance through Gateway• Bridges with NHS, Others, Europe, International?
•Settlement & Clearance
Common Accounts
Citizen Account• schema defined – standards consultation process underway
Employee Account• structure definition stage
Business Account• data structure defined – schema being developed
Property Account• data structure defined – schema being developed
Community Group Account• data structure being defined
Levels of Authentication
Authentication Level Achieved
Minimum Registration and Enrolment Level
Minimum Credentials Level
T0 – Anonymous, Useful for Personalisation
Registered Only Username / Password
T1 – Low Level of confidence
Shared Secret(s) exchanged Remotely
Username / Password
T2 – High level of Confidence
Face 2 face exchange of documents.
Digital Certificate and a PIN
T3 – High level of Certainty Biometrics supported by a face 2 face exchange of documents
Digital Certificate and Biometric
GC Register• ‘White Label’ web solution – pilot level 0 & 1 • Built by DTI for businesses• Uses gateway authentication • Each local authority brands their own style sheet• Single - standard privacy statement• Organisation registration/accreditation• Cleanse all CRM client index data• Send file of data to GC Register• Data structure to be defined
• typically CRM ID, name, UPRN (Address), DOB, contact details plus known facts (existing relationship)
• Write to customers inviting them to register• Put the link on the web site
Citizen Account & GC Register
Ask - Is the Person Registering as a CitizenBusinessCommunity Group
Assume Citizen
Citizen Account & GC Register
• Enter Name, Post Code House Number>if found•ask for known fact
•E.g. CRM ID, Council Tax Number etc.>if not found then explain manual process (Get On Client Index at LA)•Possibility of linking up with finance sector known fact bank account number•If verified
•issue Unique ID – Password•notification passed back to LA for xRef to CRM ID
Citizen Account & GC Register
• customer choice•enrol for individual services from LA•enrol for all services that are available at the T0 and T1 level at one go
•they now have a customer account for on-line services•customers can volunteer information to support personalisation•forms can be pre-populated•alerts and messages can be sent •transaction history viewed•as services are added - more value to customer
Citizen Account & GC Register
Level 2 & 3
• Verification will require a face 2 face examination, following an auditable process at LA.•The proposed ‘affordable public sector PKI’ will be at the heart of the token issued as a credential•The T2,T3 solution will support local authority Smart Cards, enabling the private key to be placed on a smart card in a secure manner, as it is issued•If the gateway is to be the secure token service, then it must have at least a copy of the public key•A citizen with an existing T0 or T1 registration, will be able to lift that registration to T2 or T3
Employee Account & GC Exchange
• Structured data within employee account• Schema definition• Roles and responsibilities• Linked to ESD toolkit processes• Each LGSL item risk assessed• Each role risk assessed• Each employee authenticated to a trust level• Part of organisational accreditation process• Authentication credentials passed with messages• Partner organisations can verify identity • Trusted access to data and information of a known citizen, business, property, location• Reduced re-keying, joined up information, interaction history
Employee Account & GC Exchange
• Secure messaging infrastructure• Routing and transformation of data schemas• Authenticated employees with roles and responsibilities defined• Joint working schemas defined in toolkit and risk assessed• Standard adapters to back office systems• Risk free development for system suppliers• End to end transactions• Passing data sets as citizens move around• Employee directories, grouped roles
Infrastructure
• When everyone connected• Policy implementation• Settlement and clearance• Modernisation• Interoperability• Access services anywhere, anytime, anyhow• Eligibility• Personalisation
Government Connect - Summary
• Secure messaging infrastructure• Authenticated citizens, employees, businesses, community groups• Secure email• Standards• Accreditation processes• Community of trust• Long term governance and sustainability• Everyone can join in• Realisation of benefits/efficiencies across the public sector