Download - Government Fleet
GF07_Coverindd C1GF07_Coverindd C1 7511 33026 PM7511 33026 PM
x Secure Automated Key Storage Box
at the Motor Pool Location
x Smart Card Technology for
Ease of Use and Security
x 247 Online Motor Pool Reservations
x Automated Availability Management
Confirmation and Customer Notifications
x Real-time Wireless Odometer Readings
and Trip Data Transfer to FleetFocus
x Integrated Billing
x Business Intelligence with Reporting
and Dashboards
x Optional GPS Integration
x Single Database for Maintenance
and Fueling Management
x FuelFluids Inventory Consumption
Management
x Real-Time Validation of Meter
Readings Tank Capacities and
Vehicle Authorization
x Support for Smart Cards Proximity
CardsKeys Magnetic Stripe Cards
and Radio Frequency Identification
(RFID) Option
x Support for Gas Diesel CNG LNG
Hydrogen Alternate Fuels and Fluids
x Cradle-to-Grave Equipment
and Vehicle Tracking
x Work Order Management
x Warranty Management
x Preventive Maintenance Scheduling
x Parts Inventory Management
x Fully Integrated Real-Time
Fuel Management System
x Key Performance Indicator
(KPI) Dashboards
x Wireless Data Collection Functionality
x Latest Web-Based Technology
AssetWorks Offers the ONLY Fully Int
Automated Fueling System and Motor P
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wwwassetworkscom | 6106879202
1 City of Portland OR
3 City of Columbus OH
5 City of Culver City CA
8 City of Colorado Springs CO
9 City of Los Angeles CA
10 City of Riverside CA
12 City of Austin TX
16 City of Sacramento CA
22 University of California Davis CA
27 Sandia National Laboratories Fleet
Services NM
28 Indianapolis Fleet Services IN
30 City of Mesa AZ Fleet
Services Department
35 Prince Georgersquos County MD
42 County of Sonoma CA
44 City of New York Parks amp Recreation NY
48 Monterey County CA
52 City of Long Beach Fleet Services CA
59 County of Riverside CA
64 City of Fairfield CA
66 New York City Police Department NY
67 City of New York DCAS Managed Fleet NY
69 City of Chicago Department of
Fleet Management IL
69 City of Edmonton Fleet Services AB
71 Idaho National Laboratory (INL) Integrated
Transportation Services ID
72 NDDOT State Fleet Services ND
73 City of Tempe AZ
73 State of Delaware DE Fleet Services DE
79 Dept of Administrative Services State of
Georgia GA
83 Washington State Department of
Transportation (WASHDOT) WA
Congratulations to our customers who were named as the 100 Best Fleets
ntegrated Fleet Management Software
Pool Management Solution on the Market
We Work for Government Fleets
ldquoCityFleet uses FleetFocus
to track all aspects of our
business The software
provides seamless data
capture fleet analysis and
meaningful reports These
features enable better
accountability improve
business performance
enhance customer service
and give us our competitive
edge over the private sectorrdquo
John S Hunt CPFP Fleet Director
CityFleet City of Portland
Learn more about how the 1
Fleet City of Portland uses
AssetWorks technology to
enhance their operations at
assetworkscomportland
GF07_C2-1indd 1GF07_C2-1indd 1 7511 31553 PM7511 31553 PM
2 Government Fleet JulyAugust 2011
GOVERNMENT FLEET
GF0711gpsinsightindd 1 7111 92156 AM
ON THE COVER
The Public Sector Fleet Manager of the Year and No 1 Fleet from the 100 Best Fleets program were announced at the Government Fleet Expo amp Conference in San Diego
JULYAUGUST 2011 bull A BOBIT PUBLICATION bull VOLUME 9 - ISSUE 5 WWWGFLEETCOM
14 SAM LAMERATO NAMED 2011 PUBLIC SECTOR FLEET MANAGER OF THE YEARThe City of Troy Michrsquos Sam Lamerato CPFP was awarded Government Fleet magazinersquos 2011 Public Sector Fleet Manager of the Year honor Lamerato helped implement a successful insourcing program and led to the Cityrsquos No 1 spot in the ldquo100 Best Fleetsrdquo in 2010
18 A SWIFT RISE TO FAMEFrom an unranked position in 2005 to No 2 last year the City of Portland Ore CityFleetrsquos dedication helped the organization quickly shoot to the top and be named No 1 among the ldquo100 Best Fleetsrdquo
22 GFX 2011 UNITS FLEET PROFESSIONALS IN SUNNY SAN DIEGOThe 4th annual Government Fleet Expo amp Conference (GFX) held at the San Diego Convention Center in Southern California June 6-8 brought together more than 550 public sector fl eet professionals and industry suppliers
24 100 BEST FLEETS TOP PUBLIC SECTOR FLEETS RECOGNIZEDPublic sector fl eet managers are facing more challenges than ever be-fore and are coming up with increasingly cost-effi cient and creative ways to ldquodo more with lessrdquo These top fl eets set the bar for the public sector fl eet profession
4 ON THE WEB
6 MAIL STOP
8 INDUSTRY NEWS Public Sector Fleets Get Audited
40 PUBLIC FORUM Listen to Your Fleet Manager
14
18
TFYfFaGEi
FEATURES
DEPARTMENTS
22Government Fleet (USPS 740) is published bi-monthly with an additional issue in June by Bobit Business Media 3520 Challenger Street Torrance California 90503-1640 Periodicals Postage Paid at Torrance CA 90503-9998 and Additional Mailing Offi cesPOSTMASTER Send address changes to Government Fleet PO Box 1068 Skokie IL 60076-8068 Please allow six to eight weeks for address changes to take effect Please allow six to eight weeks to receive your fi rst issue Bobit Business Media reserves the right to refuse nonqualifi ed subscriptions Please address editorial and advertising correspondence to the executive offi ces at 3520 Challenger Street Torrance California 90503-1640 The contents of this publication may not be reproduced either in whole or in part without the consent of Bobit Business Media All statements made although based on information believed to be reliable and accurate cannot be guaranteed and no fault or liability can be accepted for error or omission
e n c
2RRPfows
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GPS INSIGHTADVANCED GPS FLEET TRACKING
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raquo Reduce Speeding
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For a free demo visit wwwgpsinsightcomgov
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Nationwide coverage Regional offices in Phoenix Chicago Los Angeles and Oklahoma City
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4 Government Fleet JulyAugust 2011
What Youre Reading
wwwgovernment-fl eetcomw
FFLE00252_D186330_Pg_R05indd 1 33010 1142 AM
GF1110ford_gradindd 1 102510 84746 AM
CALIFORNIA DGS FLEET FACILITY CLOSURES LEAVE ONE GARAGE IN SACRAMENTOAnd I thought my one-car garage was tight
100 BEST FLEETS COMPLETE RANKINGS ANNOUNCED FOR 2011Go to government-fl eetcom for the complete list
2012 CHEVROLET IMPALA TO FEATURE NEW ENGINE IMPROVED MPGThe 2012 model will also be the fi rst Chevrolet Impala Police to feature StabiliTrak GMrsquos electronic stability control technology
10 INITIATIVES TO TAKE IN THE NEXT 12 MONTHSPresented by Bob Stanton CPM CPFP director of fl eet management for Hillsborough County Fla at GFX 2011 on June 7
PORTLAND NAMED NO 1 FLEET AMONG 100 BEST FLEETS FOR 2011Moves from number 78 to number 1 in twelve months
THE 51
2
3
4
5
Government-fl eetcomrsquos Top 5 most popular stories as of July 5 2010
THE FLEET CHANNELS
Use the navigator on the government-fl eetcom home page to browse the latest articles from the channels Enter a channel to view in-depth news articles tools calculators and more related to that specifi c topic
JulyAugustrsquos Web Channel Highlight Safety amp Accident ManagementKeep control of your costs and improve the safety of your public sector fl eet by reducing internal and external risks Driver habits and policies can have a large impact on both your expenses as well as the safety of your drivers and others
bull Liability Risk for Government Fleet Organizations Under Current Law
bull Incentivizing Drivers to Conserve Fuel
bull How to Minimize Workplace Injuries
bull Bright Ideas Policy
bull Bright Ideas Safety
Industry Trends Telematics Safety Remarketing Fuel
RECEIVE BREAKING NEWS WHEN IT HAPPENSSign up for Government Fleetrsquos bi-weekly eNewsletter for timely updates on the latest industry news in public sector fl eet management as well as research and trends industry events and current Government Fleet magazine articles and features Subscribe at wwwgovernment-fl eetcom
3
MARKET TRENDSBy Mike Antichwwwgovernment-fl eetcomBlogGF-Market-Trendsaspx
June 27 Message to Manage-ment Listen to Your Fleet Manager
April 18 The Value of Creating a Fleet Advisory Board
WHAT WErsquoRE BLOGGING ABOUT
WWBBBBBLO
ANTICH
FLEET BLOGS
The Voice of the Fleet Community (wwwfl eetblogscom)
July 3 California Supreme Court Maintains That Employers Cannot Be Liable Twice For The Negligence Of Their Employeesby Michael Bragg
July 3 The enemy of strategic initiativeby Aaron Alvarado
June 30 Getting the Most Miles Out of Your Event Budgetby Elisa Durand
June 28 30000000 Barrels if Oilby Joseph Thompson
June 20 Public Sector Unions ndash Part 2by Anonymous Public Fleet ManagerW
Interested in starting your own blog Go to wwwfl eetblogscom for more information
Fleet Toolbox is like having a fl eet consultant in your offi ce whenever you need it most We offer online tools allowing you to benchmark your operation connect with peer experts share your accomplishments fi nd crucial document templates ensure your competitiveness and develop solutions to your challenges Itrsquos truly a complete fl eet tool right at your fi ngertips
GF07_WebTOCindd 4GF07_WebTOCindd 4 7511 31722 PM7511 31722 PM
SMARTERAt Ford Fleet we never stop learning We believe in continually pushing ourselves to bring the best thinking and innovations to market Our exclusive Crew Chieftrade feature is just one example It provides real-time telematics for tracking routing times fuel economy vehicle performancemaintenance engine idle times even vehicle speed and location With online access to Crew Chiefrsquos customizable tools and displays fl eet managers get critical up-to-date information exactly when they need it Ford Fleet Get More
fl eetfordcom
Optional feature available on select models Some features are unavailable while driving
FFLE00252_D186330_Pg_R05indd 1 33010 1142 AM
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6 Government Fleet JulyAugust 2011
MAIL STOP
SAVING MONEY GOING GREEN amp REDUCING RISK
There is a risk to extending
preventive maintenance (PM)
intervals In our fl eet operation
we track PMs with a single work
order and PM follow-ups on
another In 2008 we extended
our PM intervals from 4000 to
5000 miles (We also increased
the hours on our heavy-duty
vehicles and construction equip-
ment) We found that by doing
this we increased our risk of not
maintaining our vehicles in the
manner we were used to What
I mean is when we were using
the 4000-mile intervals around
41 percent of the time we would
fi nd something that needed
to be corrected This ranged
from safety equipment such
as expired fi re extinguishers
to worn tires and brakes After
we went to extended intervals
our follow-ups increased to 48
percent of the time
Advancements in oil and
vehicle technology are al-
lowing us to extend oil drop
intervals But is it worth the
risk of extending our intervals
out even further Our mechan-
ics kept telling us we were
dumping good oil down the
drain by keeping the intervals
short On the other hand itrsquos not
worth the risk when we see an
increased rate of discovering
something that needs adjust-
ment or replacement
Late last year we began
taking oil samples of the fl eet
ranging from the Toyota Prius
passenger car to the Interna-
tional WorkStar heavy-duty
truck We found that out of the
170 oil analyses we sent to the
lab 170 of them came back
with good results Our mechan-
ics were absolutely correct in
saying wersquore dumping good oil
down the drain Because of this
we felt confi dent about making
changes to our PM program
Today we use a synthetic
blend motor oil (that is at least
20-percent synthetic) and
implemented a PM program
that includes a green service A
green service occurs at every
other PM interval that instead
of an oil drop just replaces the
oil fi lter and tops off the oil
level Because of this we have
maintained our level of risk and
have been able to reduce our
fossil fuel use 54 percent based
on the use of synthetic products
and implementing green PM
programs Therersquos a lot more
to our story but it gives you a
snapshot of how agencies can
save money go green and
reduce exposure to risk
Gary LentschFleet Supervisor
Eugene Water amp Electric Board Fleet ServicesEugene Ore
OEMS NEED COMMON SENSEWhy do we need 17- 18- and
19-inch tires with lower tread
wear at higher cost What this
accomplishes is simply more
and larger tires in landfi lls or
to recycle When will Detroit
Tokyo Seoul and Akron
understand sustainability With
our failing worldwide economy
the manufacturer who will suc-
ceed is the one who understands
value sustainability mpg total
cost of ownership and respects
the customer Some OEMs con-
tinue to tout engine horsepower
in ads show cars being driven
stupidly and only as a last resort
talk about mpg and safety
These OEMs will fail because
they do not understand or are
not planning for the new reality
of our markets Gas is $4-plus a
gallon and they talk horsepow-
er When will common sense
and reality hit home
Collins DowningManager
Transportation and ParkingLoyola University
Baltimore Md
CHARACTER HONESTY PASSION amp COMMITMENT
I want to thank Tom Johnson
as the founder of the ldquo100 Best
Fleetsrdquo program for all he does
to allow public fl eet managers
the opportunity to promote their
work to both their organizations
and communities The 100 Best
Fleets program
has been such a
valuable avenue
to help us educate
and inform
those we serve
I believe his
enthusiasm and
passion is obvi-
ous and present
in the way he
approaches the program I am
fortunate to have the ability to
connect with so many other fl eet
managers across the country
largely due to the ldquo100 Best
Fleetrdquo program and GFX where
the awards are presented
Character honesty passion
and commitment are values I
believe lead us down our road
of success Tomrsquos work has
made a tremendous difference
for the many public fl eet orga-
nizations involved in the 100
Best Fleets program
Tony JobanekFleet and Radio Manager
City of Eugene Ore
OPERATOR-DRIVEN DECISIONS
The Market Trends blog
entitled ldquoBe Part of the Solu-
tion Not Part of the Problemrdquo
was a very timely article I plan
to share this with upper and
top management In Loveland
Colo a key issue driving our
costs up thatrsquos outside our abil-
ity to control or even plan for
is decentralized fl eet control
In other words this gives fl eet
decision-making authority to
individual department heads
Most department heads some-
times donrsquot have the knowledge
nor the time to look into the
details of ldquoright-sizing equip-
ment choicesrdquo or ldquolifecycle costs
projectionsrdquo so they simply rely
on the person doing that job to
state his or her preference This
results in operators equipping
themselves for their worst-case
job needs instead of their normal
work needs
Operators almost
always choose their
preferred makes
and models ancil-
lary equipment
and drivetrain
confi gurations thus
destroying proven
cost reductions from
standardization
Stephen KiblerFleet Manager
City of Loveland Colo
GOVERNMENTS CHALLENGED TO GO GREEN
Many government services
and jobs require the use of
specialized heavy-duty trucks
However in terms of green fl eet
initiatives either a green fl eet
vehicle is not available in this
class of trucks or if it is the
premium to purchase the green
vehicle equates to the cost of a
police car and if we need a new
police car in fl eet wersquore buy-
ing the police car and to heck
with the green model truck I
personally would like to expand
our number of green fl eet
initiatives but the reality of the
matter is we have fewer dollars
to go around and as long as
conventional vehicle prices are
less than green vehicles wersquore
buying the former Plus un-
less yoursquore driving the vehicle
hundreds of thousands of miles
or keeping it 20-30 years how
can you make lifecycle cost
numbers calculate
John McCorkhill Jr CFMCAFMCEMCPFPDirector of Fleet Services
City of Lynchburg Va
w
O
a
p
a
l
a
c
d
co
t
GF07_Lettersindd 6GF07_Lettersindd 6 7511 31803 PM7511 31803 PM
Solutions you can trust acceptance you can depend on
For more information
Janet Hunnewell at 18665278870 wwwwrightexpresscomgov2011
Visit us at Fed Fleet July 26-28 2011 Booth 1700
The Wright Express Government Fuel Card Program is designed to meet the needs of any Federal State and Municipal organization As the market leader in the fuel card industry we offer customized solutions tailored to the needs of government fleets
s Specialized tax exemption and reporting for government
s Customized purchase controls for cost containment
s Timely alerts to help you enforce purchasing policies
s Point-of-sale 998 Level III data capture
s Acceptance at over 90 of US retail fuel locations
Manage your fleet program with ease and confidence
We currently serve over 265000 state and local vehicles an additional 260000 federal government agency vehicles and participate in the GSA SmartPay2 Program Contact us to learn how we can help you with your fleet program needs
GF07_Lettersindd 7GF07_Lettersindd 7 7511 31805 PM7511 31805 PM
8 Government Fleet JulyAugust 2011
INDUSTRY NEWS
JACKSONVILLE FL ndash A
fl eet audit conducted by the
City of Jacksonville Offi ce of
Inspector General called for
increased oversight of pro-
curement and inventory pro-
cesses including developing
formal policies and proce-
dures and assuming manage-
ment of all fl eet operations
currently co-managed with
another department
More details are available
at wwwgfl eetcomnews
Keyword Jacksonville
WASHINGTON ndash President Barack Obama
issued a memorandum directing federal agen-
cies that operate the federal fl eet of more than
600000 civilian and non-tactical military ve-
hicles to fi nd ways to reduce petroleum-based
fuel usage and cut costs
The memorandum includes a requirement
that all new light-duty vehicles leased or pur-
chased by agencies must be alternative-fueled
vehicles by Dec 31 2015 Examples given
include hybrid electric compressed natural
gas (CNG) and biofuel vehicles
Executive vehicles used by federal agen-
cies must be mid-size or smaller sedans (un-
less a larger vehicle is critical to the agencyrsquos
mission) and have limited engine sizes
In conjunction with the memorandum
the General Services Administration (GSA)
launched a pilot project to bring electric
vehicles (EVs) into the fl eet The GSA an-
nounced an initial purchase of more than
100 EVs which it will lease to 20 agen-
cies including the Department of Energy
and will be located in Washington DC
Detroit Los Angeles San Diego and San
Francisco The GSA said it will also coordi-
nate the installation of necessary charging
stations for the pilot
Fed Fleet Ordered to Purchase AFVs amp Right-Size
Jacksonville Parts Audit Recommends Increased Oversight
GAO Finds USPS Lacks Funds for Fleet OverhaulWASHINGTON ndash The US Government Accountability Offi ce (GAO) issued a report that
found the US Postal Servicersquos (USPS) fl eet of vehicles is aging seeing higher maintenance
costs as a result and needs new vehicles to meet federal sustainability standards The fl eet
consists of more than 215000 vehicles 192000 of which are light-duty mail delivery
vehicles that operate six days per week
The report said the USPS estimates the cost to replace 185000 delivery vehicles in the
fl eet with new fuel-effi cient gasoline-powered right-hand-drive models would be $58 bil-
lion mdash an unfeasible amount for the agency which is in a grim fi nancial situation
For now its plan is to purchase a small number of minivans for delivery and continue its
policy of maintaining the fl eet rather than purchasing new vehicles
The GAO recommended the USPS develop a strategy and timeline for addressing its
fl eetrsquos needs taking into account the change from a six- to a fi ve-day delivery schedule
consolidating facilities meeting federal requirements and continuing to deliver mail to
131 million residential and business addresses nationwide The USPS plans to deliver its
strategy along with a timeline for addressing the fl eetrsquos needs by December
More details are available at wwwgfl eetcomnews Keyword USPS
VP and Group PublisherSherb Brown
(310) 533-2451 bull SherbBrownbobitcom
PublisherEric Bearly
(310) 533-2579 bull EricBearlybobitcom
Editor and Associate PublisherMike Antich
(310) 533-2467 bull MikeAntichbobitcom
Managing EditorLauren Fletcher
(310) 533-2415 bull LaurenFletcherbobitcom
Senior Editor Grace L Suizo
(310) 533-2414 bull GraceSuizobobitcom
Associate EditorThi Dao
(310) 533-2544 bull ThiDaobobitcom
Web EditorGreg Basich
(310) 533-2572 bull GregBasichbobitcom
Production DirectorManagerKelly Bracken
(310) 533-2574
Brian Peach(310) 533-2548
Art DirectorVince Taroc
Editorial ConsultantHoward Rauch
DISTRICT ADVERTISING MANAGERS
PublisherSales ManagerEric Bearly
(310) 533-2579 bull EricBearlybobitcom
Great LakesRobert Brown Jr
1000 W University Dr Ste 209Rochester MI 48307
(248) 601-2005 FAX (248) 601-2004
RobertBrownbobitcom
Sales amp Marketing CoordinatorTracey Tremblay(310) 533-2518
Chairman Edward J Bobit
President amp Chief Executive Offi cerTy F Bobit
Chief Financial Offi cerRichard E Johnson
Business and Editorial Offi ceBobit Business Media 3520 Challenger Street
Torrance CA 90503-1640FAX (310) 533-2503
Change Service Requested Return AddressGovernment Fleet
PO Box 1068Skokie IL 60076-8068
Printed in USA
PORTLAND OR ndash The Portland Police Bu-
reau announced the redesign of the graphics for
its patrol cars on the Bureaursquos Facebook page
This new design will start to appear as new
cars enter the patrol fl eet Within fi ve years the
Bureau said all marked patrol cars will be solid
blue with white wrapped doors On the doors
are the words ldquoPortland Policerdquo and below
them is the slogan ldquoSworn to protect Dedi-
cated to serverdquo The design displays a red rose
between the words ldquoprotectrdquo and ldquoDedicatedrdquo
Portland Police Bureau Redesigns Patrol CarsThe new design for Portland Ore Police Bureau ve-hicles will be on all marked patrol cars within fi ve years
GF07_Indyindd 8GF07_Indyindd 8 7511 31845 PM7511 31845 PM
wwwagilefleetcom
GF0610agileindd 1 52010 35952 PM
LEASED OR OWNED
Wersquove got the tools for your fl eet
Every fl eet manager knows that
no matter the fl eetmdashleased or
owned big or smallmdashtherersquos a
unique set of tools needed to run
it right Thatrsquos what Fleet Solutions
ismdasha single source of fl eet
management tools and services
that help you manage your fl eet
with unmatched fl exibility
wwwfleetsolutionscom1-866-6LEASES
GF0111merchantsindd 1 12710 13720 PM
GF07_Indyindd 9GF07_Indyindd 9 7511 31846 PM7511 31846 PM
10 Government Fleet JulyAugust 2011
INDUSTRY NEWS
GF0511rmfmaindd 1 41411 44242 PM
Chicago amp Cook County Fleet Maintenance Face Possible ConsolidationCHICAGO ndash A new report issued by the City
of Chicago and Cook County proposes con-
solidating City and County fl eet maintenance
with the City as the service provider and the
County as the client The City would manage
fl eet maintenance operations for County High-
way Departments at a set labor rate plus the
invoiced parts cost County employees would
take vehicles in need of repair to City shops
Decentralized organization of County fl eet
maintenance services was cited as one reason
for proposing the City handle maintenance for
County vehicles In addition the vehicle com-
position for City and County fl eets is similar
which would allow the City to ldquoeasilyrdquo main-
tain County vehicles according to the report
Cost savings estimated in this proposal
would be along the lines of $300000 to
$700000 annually based on results from simi-
lar organizations
CAPE CORAL FL ndash An audit of
Cape Coralrsquos fuel management rec-
ommended a more comprehensive
approach to monitoring the fuel used
by City vehicles The audit did not
fi nd any evidence of fraud illegal
acts or abuse The audit reviewed
acquisition disbursement and man-
agement of fuel from 2006 to 2010
The audit came about after the
Cityrsquos internal fuel use review in fall
2010 fi nding it was unable to ac-
curately track fuel used or purchased
during a several year period
Citing the Cityrsquos fuel management
system (FMS) software as antiquated
and limited the report showed a gen-
eral lack of record-keeping or record
review as primary problems The audit
recommends a number of changes
The software system used doesnrsquot
have vendor support (due to a decision
by the City) and the integrity of the
database storing fuel-related data is
ldquosuspectrdquo according to the audit
The audit also noted the City
recently implemented a number of
policies to improve fuel management
including internal controls to monitor
fuel purchases improvement to soft-
ware application security developing
a comprehensive City Administration
Regulation to address fuel use in City
vehicles and equipment upgrading
the FMS software providing monthly
reports to the City Manager regard-
ing fuel purchases cost allocations to
user departments and creating a new
FMS database to better track future
fuel-related data
The audit recommended the City
acquire an enterprise-level fl eet
management system that provides
fuel-management capabilities rather
than continue solely with fuel-
management software
Cape Coral Audit Shows Fuel Management Improvements
GF07_Indyindd 10GF07_Indyindd 10 7511 31847 PM7511 31847 PM
Government Fleet JulyAugust 2011 11
GO FURTHER with WARD
Monitoring your fl eet and fuel data just got
easier with the industry leading Ward 4
Automated Fuel Management System
Ward 4s cutting-edge yet easy-to-use
technology helps dramatically reduce
expenses while enhancing environmental
sustainability initiatives The Ward 4 suite
of products from EJ Ward includes
wwwejwardcom1800580WARD
Fuel View W4 - accurate advanced
reporting and a user-friendly dashboard
Fuel Control Terminal W4 - highly
confi gurable fueling and data collection
Canceiver W4 - in-vehicle tracking and
communication device
AU TO M AT E D F U E L M A N AG E M E N T
GPS TRACKING
TIRE PRESSURE MANAGEMENT
Introducing the latest generation of Fleet Management Technology from Ward
CANCEIVER FUEL CONTROL
TERMINAL
FUEL VIEW
GF0711ejwardindd 1 7111 82240 AM
Missouri DOT to Close Facilities amp Cut StaffJEFFERSON CITY MO ndash The Mis-
souri Highways and Transportation Com-
mission voted to adopt a plan it said will make the Missouri
Department of Transportation (MoDOT) a smaller agency in
order to provide more funding for road and bridge projects
The plan calls for reducing MoDOTrsquos staff size by 1200
closing 131 facilities and selling more than 740 pieces of
equipment which include cars pickups vans dump trucks
loaders drills and stripers According to the Commission the
plan is projected to save $512 million by 2015
More details of the plan are available at wwwgfl eetcom
news Keyword MoDOT
NEW HAVEN CT ndash The
City of New Haven unveiled
its fi rst hybrid refuse truck
The City said it will result
in a 30-percent savings or
$5000 in fuel consumption
on an annual basis and will
result in reduced mainte-
nance costs due to the ex-
tension of the truckrsquos brakes
lifespan (four times longer
than traditional brakes)
The garbage truck is equipped with a hydraulic hybrid
system While braking the vehicle engages a pump to pres-
surize a reservoir of hydraulic fl uid As the truck starts mov-
ing forward again the fl uid runs through a hydraulic motor
boosting the truck forward and reducing the strain on the
diesel engine
The vehicle cost the City $388000 of which $70000 was
from a grant obtained by the Cityrsquos Offi ce of Sustainability
from Connecticut Department of Transportationrsquos Clean Fuel
Vehicle Program This grant money covers the incremental
cost of the hybrid system over a traditional truck
The City has fl eet of nine refuse trucks and plans to re-
place them with hybrids at the end of each truckrsquos lifespan
On average each vehicle transports 3888 tons of municipal
solid waste per year The City operates a total of 14 hybrids
in its fl eet 13 of which are cars or small SUVs plus the
refuse truck
In related sustainability efforts the City said that in 2007
it started using B-50 biodiesel in its fl eet the highest percent-
age of biodiesel in the Northeast The City also installed
solar-powered lights on a police cruiser as a pilot to cut down
on idling retrofi tted all school buses with pollution control
devices and will be retrofi tting the entire refuse fl eet as well
New Haven Takes Delivery of Hybrid Refuse Truck
The City of New Haven Conn refuse trucks each transport an average 3888 tons of municipal solid waste per year
GF07_Indyindd 11GF07_Indyindd 11 7511 31848 PM7511 31848 PM
GET ON BOARD WITH CHEVIN FLEET SOLUTIONS THE BIGGEST NAME IN FLEET MANAGEMENT SOFTWAREWhether yoursquore a State Municipal or Federal agency our fleet management software helps you manage and effectively maintain your equipment from initial specification through disposal regardless of size complexity or geographical spread
If yoursquore a Municipal agency you may face pressures to extend vehicle replacement cycles relentless mandates for staff reductions and cost cutting as well as political pressure to implement green fleet initiatives
We can give you real-time visibility over complete fleet running costs and utilization queries reports and key performance indicators can be used to accurately predict the right time for vehicle replacement Our fleet management software enables you to increase the value and operating life of equipment by ensuring proper maintenance schedules are adhered to while improving workshop productivity and inventory turns Yoursquoll be able to manage sustainability initiatives and monitor alternative fuel usage and emissions outputs
GF0311chevinindd 2-3 22211 94859 AMGF07_Indyindd 12GF07_Indyindd 12 7511 31848 PM7511 31848 PM
If yoursquore a State agency the trend towards centralization and consolidating of fleet functions may be a challenge You may face increased scrutiny by your customers concerning escalating charge back rates while trying to achieve fleet downsizing goals
Our enterprise fleet management system FleetWave provides a comprehensive suite of flexible General Service fleet tools to support your tactical requirements while providing a holistic view of all fleet related information This allows you to aggregate accurate operational and maintenance costs and automatically generate precise transparent and timely billing for vehicle usage based upon any organization hierarchy With the ability to benchmark fleet utilization based upon the agency department or driver you can use these statistics to make fact based right-sizing decisions
If yoursquore a Federal agency you may be under pressure to reduce greenhouse gas emissions and shrink your dependency on petroleum all while right-sizing your fleet without impacting mission readiness You probably spend countless hours gathering
data to meet regulatory reporting requirements such as DOE and FAST reporting
FleetWave offers unparalleled flexibility and can automatically process and track complete fuel details from any p-card or fuel card provider and seamlessly present your achievements based on benchmarks or scorecards FleetWave can aggregate unlimited data from GSA commercial lessors national accounts and internal workshops then share these details with internal finance and property management systems Yoursquoll achieve organization-wide visibility over utilization and running costs while supporting field level needs for maintenance operator and fuel management functionality
To get on board with Chevin please contact us to arrange a free system review Call (781) 793-0788email saleschevinfleetcomor visit wwwchevinfleetcom
GF0311chevinindd 2-3 22211 94859 AMGF07_Indyindd 13GF07_Indyindd 13 7511 31848 PM7511 31848 PM
14 Government Fleet JulyAugust 2011
Thirty-eight-year fl eet veteran Sam
Lamerato CPFP superintendent
of fl eet maintenance for the City
of Troy Mich was named the 2011 Public
Sector Fleet Manager of the Year by Gov-ernment Fleet magazine at the 2011 Gov-
ernment Fleet Expo amp Conference June 8
in San Diego
Lamerato was one of three fi nalists that
also included Paul Condran equipment
maintenancefl eet manager of the City of
Culver City Calif and Erle Potter PE
CEM state equipment manager of the Vir-
ginia Dept of Transportation (DOT)
Joe Frantz vice president sales sup-
port of award sponsor ARI presented the
award to Lamerato who thanked his staff
industry peers Government Fleet maga-
zine family and fellow fl eet managers
ldquoIt is an honor Irsquom thankful for all of
my mentors which includes all of you
other fl eet managers out thererdquo Lamerato
said ldquoIrsquom thankful to my staff Irsquom thank-
ful to my wife of 36 years for sticking by
me and understanding what I and those of
us in the public sector have to do to serve
the public mdash encourage your staff to be
better and make your systems communi-
ties and departments sustainablerdquo
Lamerato also said he owes thanks to
his biggest life infl uences his parents
ldquoMy father led by example of dedica-
tion and leadership in his workrdquo he said
ldquoTo this day he will call me at night and
ask lsquoDid the City get its moneyrsquos worth to-
dayrsquo My answer is always lsquoYes dad and
then somersquo rdquo
The City of Troyrsquos Sam Lamerato was awarded Government Fleet magazinersquos 2011 Public Sector Fleet Manager of the Year honor Lamerato helped implement a successful insourcing program and led to the Cityrsquos No 1 spot in the ldquo100 Best Fleetsrdquo in 2010
BY CHERYL KNIGHT
SAM LAMERATO NAMED 2011 NAMED 2011 PUBLIC SECTOR PUBLIC SECTOR FLEET MANAGER FLEET MANAGER OF THE YEAROF THE YEAR
GF07_PSFMOYindd 14GF07_PSFMOYindd 14 7511 31922 PM7511 31922 PM
Government Fleet JulyAugust 2011 15
HONORED FOR INITIATIVES amp INDUSTRY INVOLVEMENT
Lameratorsquos initiatives include the suc-
cessful implementation of an in-sourcing
program by the International City Manage-
ment Association being named the 2010
No 1 Fleet in the ldquo100 Best Fleetsrdquo receiv-
ing the Professional Manager of the Year
award for Public Fleets from the American
Public Works Association (APWA) and
developing organizing and producing two
fl eet conferences
He is also a member of the APWA (at
both the state and national level) the Rocky
Mountain Fleet Management Associa-
tion (RMFMA) past chair of the APWA
Fleet Service committee past chair of the
APWA CPFP Governing council Chrysler
Police Advisory board and contributing
author of several APWA fl eet manuals
With an annual fl eet budget of $75 mil-
lion the City of Troyrsquos fl eet department
includes 16 full-time employees on a two-
shift operation and two maintenance facili-
ties Lamerato manages a fl eet of more than
500 pieces of equipment used for 15 public
services departments including fi re police
public works engineering assessing build-
ing and parks and recreation personnel
He also oversees two fueling locations
13 in-sourced service agreements and the
security and maintenance of the public
works facility
RUNNING THE CITY FLEET LIKE A BUSINESS
Lamerato believes a municipal fl eet
needs to be run like a business
ldquoThe fl eet manager must keep his fi nger
on the pulse of his customers to ensure he
is providing the best most economical and
most timely services available in the areardquo
he said
He also stressed the need for continual
communication with City management and
department directors to ensure the fl eet di-
vision meets all expectations
ldquoI think what makes anyone successful
is a passion for their job It is not an 8-5
job for me mdash it is 247rdquo he pointed out ldquoI
am always observant searching for new or
better ways to improve our operation and
reduce our costs while providing depend-
able and effi cient vehicles and equipmentrdquo
Lamerato also emphasized that an im-
portant part of the Cityrsquos smooth-running
operation comes from a devoted team well-
trained staff and technicians who work to-
gether to give the best and most-effi cient
service to the City of Troyrsquos customers
ldquoOver the years wersquove developed a very
dedicated team of fl eet professionals who
enjoy the challenges of todayrsquos vehicles and
technologyrdquo he said ldquoThe team takes ex-
treme pride in their work which is demon-
strated by their fi nished products complet-
ed on schedule and to a high standardrdquo
Lamerato also pointed out the impor-
tance of assembling a team that includes
complementary talents and strengths
ldquoThey constantly impress me with their
technical skills and their professionalism
shown both at work and in their personal
livesrdquo he said ldquoThis crew loves a chal-
lenge and has a reputation for their inno-
vations and creativity while being mindful
of the time and cost on each repair This
earned them fi rst place in lsquo100 Best Fleetsrsquo
in 2010rdquo
After the ldquo100 Bestrdquo recognition the
City council and management acknowl-
edged the fl eet division during a council
meeting attended by staff which was tele-
vised throughout the City
The staff also was provided embroi-
dered shirts and shoulder patches for their
uniforms displaying their No 1 status in
ldquo100 Best Fleetsrdquo
ldquoI would not be where I am today with-
out the infl uence of countless other peers
and fl eet professionals who through net-
working help me grow in my professionrdquo
Lamerato said
IN-SOURCING PROGRAMS HELPS SUSTAINS FLEET DIVISION
Due to the Cityrsquos proactive in-sourcing
program which began eight years ago
the fl eet has successfully weathered the
storm of todayrsquos tougher economic times
The International City Management As-
sociation (ICMA) reviewed the City of
Troyrsquos fl eet operation and found the fl eet
Population 85000Size 36 square milesCity Fleet More than 500 vehicles including Fire and Police two mainte-nance locations with 16 employeesVehicle Info The City owns and operates 500-plus units including a wide range of equipment types mdash from lawn mowers to fi re apparatus
CITY OF TROY MICH FACTS
The City of Troy Mich fl eet services has in-sourced a signifi cant amount of work proving it to be competitive
The Cityrsquos smooth-running operation comes from a devoted well-trained team who work together to provide the best service possible
Sam Lamerato CPFP superintendent of fl eet maintenance for the City of Troy Mich proudly displays a Ford Escape Hybrid
GF07_PSFMOYindd 15GF07_PSFMOYindd 15 7511 31929 PM7511 31929 PM
16 Government Fleet JulyAugust 2011
F L E E T M A N A G E R O F T H E Y E A R
division sustainable
ldquoThe division has in-sourced a signifi -
cant amount of work to more than replace
the reduction of in-house vehicles and equip-
ment and has proven to be competitive in
cost comparisons with contracting vendors
in the private sectorrdquo Lamerato said
This fi nding resulted in the fl eet divi-
sion maintaining current staffi ng and fund-
ing at a time when other divisions were fac-
ing reductions to their budgets and staff
ldquoWhat began with a phone call from a
neighboring city offi cial eight years ago
evolved into 11 signed service agreements
with neighboring communities and school
districtsrdquo he said
Because many cities are dealing with
reduced revenues which in turn reduce the
cityrsquos budget Lamerato emphasized the
importance for fl eet managers to be able to
defend the vehicle replacement fund
ldquoBy having a vehicle replacement
scorecard and backup information on the
cost consequences of vehicles not being re-
placed on a timely basis the fl eet manager
will be prepared to answer challenges by
City management and councilsrdquo he said
He also added that the fl eet manager
must be able to defend their budgets by
having knowledge of what the Cityrsquos fully
burdened shop rate is compared to the sur-
rounding privately owned repair facilities
its direct and indirect repair ratios and its
vehicle-to-technician ratio
EDUCATIONAL PROGRAMS amp INDUSTRY NETWORKS
One of Lameratorsquos personal philoso-
phies exemplifi es the need for educational
programs for City management as well as
citizens to make them aware of the impor-
tance of a well-run fl eet operation to the
overall services provided to them
ldquoTodayrsquos fl eet managers need to spend
time on their shop fl oor reviewing repair
techniques of their staff and attending
training seminars and conferences to net-
work with their peers to broaden and rein-
force their management skillsrdquo he said
Lamerato himself stays actively in-
volved in the industry and personally
helped develop organize and produce two
fl eet conferences
For the past 15 years he has been
co-chair of Education for Michigan
APWA While developing educational
programs for Public Works professionals
for streets water and engineering depart-
ments during that time he noted there
were very few affordable programs geared
toward fl eet personnel
ldquoI made it a goal to develop two pro-
grams a year centrally located in the state
and specifi cally addressing upcoming
changes and current challenges to fl eet op-
erationsrdquo Lamerato said
The programs were opened up to in-
clude vendor booths and equipment dis-
plays While these programs started off on
a smaller scale they quickly grew to sell-
out capacities with waiting lists for ven-
dors display space and even speakers
ldquoWhen reviewing the evaluations at-
tendees comment on the sessions being ex-
tremely helpful in solving current issues and
the opportunity to network with fellow fl eet
personnel and vendorsrdquo Lamerato said
Moving forward Lamerato will continue
to collaborate with city managers and other
city divisions to ensure the City of Troyrsquos
ongoing success for its fl eet division
ldquoWe will continue to work toward our
common goal of providing the best most-
effi cient service for the tax dollars spentrdquo
he said
EDUCATIONbull September 1974 graduate of MOTECH
Automotive Education Centerbull State of Michigan Master Certifi ed
Mechanic amp ASE Master Certifi ed Auto amp MediumHeavy Truck
EMPLOYMENTbull September 1974 Hired by the City of
Troy as Municipal Service Employee (MSE) mdash D classifi cation ndash Serviceman
bull December 1974 Promoted to MSE mdash F classifi cation ndash Mechanic
bull July 1976 Promoted to MSE mdash G clas-sifi cation ndash LeaderHeavy Equipment Mechanic
bull July 1982 Promoted to Temporary Field Supervisor
bull August 1982 Promoted to Superinten-dent of Fleet Maintenance
HOBBIESFAMILYbull Hobbies Traveling fi shing home
improvement and the restoration of a 1966 Ford Mustang
bull Family Wife of 36 years one son two daughters two sons-in-law and four grandchildren
bull Life infl uences and mentors His par-ents former Troy City Manager Frank Gerstenecker and former Public Works Director Donald Spurr
GETTING TO KNOW SAM LAMERATO CPFP
One of the Cityrsquos staff members is shown re-viewing work performed on a fi re apparatus
Lamerato believes in the importance of as-sembling a team that includes complemen-tary talents and strengths
The Cityrsquos mechanics enjoy the challenges of todayrsquos vehicles and technology
The City of Troy oversees more than 500 vehicles including fi re and police and two maintenance locations
GF07_PSFMOYindd 16GF07_PSFMOYindd 16 7511 31932 PM7511 31932 PM
raquo ARI proactively helps the State of Georgia whose fleet exceeds 21000 vehicles
And along with those savings achieve seamless integration of fleet systems and technology for better efficiency
and productivity With our dedicated team and specialized support staff we understand and can serve the
unique needs of government fleets Work in partnership with ARI to build the fleet solution thatrsquos right for you
Learn more 1-800-477-4715
Read the full story and more at wwwarifleetcompartnersatwork
We helped them save their capital
Read the State of Georgia success story at wwwarifleetcompartnersatwork
ARI is the proud sponsor of the 2011 Public Sector Fleet Manager of the Year
Driven fleet professionals Driving results
5862NP G tFl t FINAL2 i dd 1 61411 12 48 34 PMGF07_PSFMOYindd 17GF07_PSFMOYindd 17 7511 31936 PM7511 31936 PM
18 Government Fleet JulyAugust 2011
In 2005 the City of Portlandrsquos City-
Fleet was unranked among the 100
Best Fleets With unhappy custom-
ers little trust and a lack of belief in
their own efforts CityFleet faced an up-
hill battle
Now just a few short years later the
fl eet has been named No 1 among the
100 Best Fleets mdash and has a long list of
accomplishments and proven progress to
back up the title
RISING FROM THE ASHES TO A NEW DAY
In 2005 things looked dour for the
fl eet But at the end of that year the City
hired John Hunt mdash fl eet manager for the
City of Fresno at the time and that yearrsquos
winner of Government Fleetrsquos Public Sec-
tor Fleet Manager of the Year With prov-
en successes the City of Portland hoped
he could breathe new life into the fl eet
Little did they know that over the next
few years Hunt and CityFleet staff would
transform as a team that would rise so
swiftly through the ranks mdash from No 78
in 2006 No 9 in 2007 No 4 in 2008 and
2009 No 2 in 2010 and now No 1
Despite such a dramatic climb on the
day of the announcement Hunt was still
unsure if hersquod secured the top spot mdash
right up until the moment the winner was
announced
ldquoEach year is a new competition with a
fresh clean slate We were No 2 last year
but we knew that didnrsquot mean we couldnrsquot
be beat by another organizationrdquo he said
ldquoBeing named among the 100 Best is
quite an honor because it means that an
organization has made a conscious deci-
sion to improve Portland staff made the
commitment and we are very excited to
be named No 1 this yearrdquo
When Hunt was hired in 2005 the
fl eet had a less-than-stellar reputation and
major hurdles to overcome Fleet needed
to boost operational effi ciency improve
services and fi nd a way to save money
On top of that were greater less tangible
challenges building trust with custom-
ers demonstrating proven best practices
and most of all possessing a high level
of faith
So how did the fl eet get turned around
Hunt said it started with relationships
ldquoThere may be many but I think the
basic secret to success is building trust
and reliability with your team custom-
ers your boss and the elected offi cialsrdquo
he said
Hunt started by identifying employee
strengths and matching them to the right
jobs After creating this strong founda-
tion for the fl eet he looked for opportu-
nities for improvement then gave fl eet
staff tools to help them advance and
achieve success Most importantly he
believed in his team
ldquoWe have staff members who have
been with CityFleet for nearly 30 years
That institutional knowledge is invalu-
able We listened to their ideas for im-
provement and empowered them Once
everyone in the organization believed in
themselves the stakeholders began to
believe in CityFleetrdquo he said ldquoOur staff
is our most valuable resource and City-
Fleet staff worked hard to improve over
the last fi ve years The team has shaped
a refreshed fl eet organization through
monumental changes in business perfor-
mance motivation work environment
attitude effi ciency communication and
cost-effectivenessrdquo
RELATIONSHIPS BUILD THE FLEETHunt and his team also worked very
hard to build customer relationships
They knew creating trust with its custom-
ers was a must for the success of the fl eet
ldquoBuilding trust is important because we
deal with equipment that must be main-
tained properly for the safety of City em-
ployees and the publicrdquo Hunt said ldquoAs a
service provider our goal is to deliver ex-
cellent service to our customers Under-
A SWIFT RISE TO FAMEFrom an unranked position in 2005 to No 2 last year the City of Portland Ore CityFleetrsquos dedication helped the organization shoot quickly to the top and be named No 1 one among the ldquo100 Best Fleetsrdquo
BY SHELLEY MIKA
A few of the accomplishments that have helped the City of Portland Ore rise to the top of the 100 Best Fleets program includebull Accelerated staff development and trainingbull Right-sized fl eet resulting in $4 million in
savingsbull Reduced overtime costs by 89 percentbull Doubled total ASE Master technicians on
staff
AT A GLANCE
GF07_Winnerindd 18GF07_Winnerindd 18 7511 32011 PM7511 32011 PM
Government Fleet JulyAugust 2011 19
standing their needs is the fi rst step and
we strive to provide service in a way that
makes customers want to come to usrdquo
With this charge in mind CityFleet
asked its customers to evaluate fl eet
analyzed the results then targeted large-
scale improvements When individual
concerns arose CityFleet addressed them
face-to-face whenever possible If it was
not possible to do so in person staffers
picked up the phone Then they acted
ldquoAs CityFleet continued to deliver on
promises customer trust in the organiza-
tion grewrdquo Hunt said
Customer satisfaction soon rose now
reaching astonishing levels CityFleet
reached a 98-percent customer satis-
faction rating even with a workload of
27000 work orders each year In fact
recent customer survey scores were more
than double the second-best service pro-
viders in the City
ldquoThese are spectacular results by
any measurerdquo Hunt said ldquoBut the short
time frame in which CityFleet developed
best practices implemented them and
tracked the results is especially impres-
sive And the fact that the results of the
survey indicated that CityFleet improved
more than any other city service surveyed
is astoundingrdquo
As customer satisfaction has continued
to improve so has employeesrsquo belief in
their abilities ldquoEmployees now feel pride
in their workplace see satisfi ed custom-
ers and have come to trust the managers
and themselvesrdquo Hunt said
A LONG LIST OF ACCOMPLISHMENTS
While it rates high among the reasons
CityFleet is successful customer and em-
ployee satisfaction are only the beginning
of a long list of accomplishments To list
all of them over the last year mdash let alone
the last fi ve years mdash would fi ll the pages
of Government Fleet In fact there was
only room for the top highlights on its ap-
plication
ldquoThere are so many other good things
we are doing I kept thinking of more
things I wish we would have added even
after the application had been submittedrdquo
Hunt said
However a few of the fl eetrsquos most
notable accomplishments are as follows
CityFleet
bull Accelerated staff development and
training
bull Right-sized the Cityrsquos fl eet by 192
units saving $4 million
bull Improved repair turnaround times
customer satisfaction and competi-
tiveness
bull Doubled the number of Automotive
Service Excellence (ASE) certifi ed
Master Technicians by offering cer-
tifi cation pay
bull Reduced overtime costs by 89 per-
cent through a more streamlined
workfl ow and new shop tools
bull Reduced commercial repairs by $1
million over two years through reor-
ganization of shop operations
bull Reduced parts costs by $300000 (36
percent) through bar coding inven-
tory management market analysis
and volume purchases
bull Became certifi ed as an Eco-Logical
Business by the Pollution Prevention
Excellence program
bull Recouped $1 million at auction for
the fl eet replacement fund
bull Signifi cantly greened the City fl eet
with the expanded use of hybrid
electric diesel particulate fi lters in-
cab heaters and alternative fuels mdash
developing the largest green fl eet in
the region
bull Implemented recycling efforts
purchased a rock crusher capable
of producing 160 tons of material
per hour use of refi ned oil scrap
metal and battery recycling and
removal of 2200 yards of contami-
nated soil
(Far left) John Hunt fl eet manager for the City of Port-land Ore motivates staff and proudly displays the teamrsquos ldquo100 Best Fleetsrdquo trophy which celebrates the whole teamrsquos efforts Fleet staff members are pictured maintaining ve-hicles and providing necessary repairs
GF07_Winnerindd 19GF07_Winnerindd 19 7511 32013 PM7511 32013 PM
20 Government Fleet JulyAugust 2011
1 0 0 B E S T W I N N E R S
GF0111ferrellgasindd 1 122010 122740 PM
bull Overall reduced the operating bud-
get by $17 million over the last
year and $5 million over the last
two years through new reporting
analysis right-sizing business part-
nerships computer programs time
standards inventory management
staff analysis and implementation
of a new fuel system
Hunt attributes the fl eetrsquos success to
committed staff a competitive business
model and the implementation of key
fl eet best practices He also continually
relies on the advice of past and present
fl eet managers and fl eet organizations
like the American Public Works Asso-
ciation (APWA) National Association
of Fleet Administrators (NAFA) Public
Fleet Managers Association and the Or-
egon Public Fleet Managers Group
ldquoPublic sector fl eets are not in direct
competition with one another so we
share valuable information and ideas all
the time between organizationsrdquo he said
ldquoMany years ago a great fl eet manager
used to say lsquosave your money hard times
are comingrsquo This lesson along with
many others helped prepare us for these
tough fi nancial timesrdquo
LESSONS LEARNED AND TRUST CULTURE BUILT
Along the way Hunt and his team
have learned some valuable lessons other
fl eets can benefi t from too Hunt said
chief among them is building a high trust
culture Part and parcel to that are open
lines of communication and continued
collaboration mdash like the weekly team
meetings he holds listening to concerns
and working directly with staff
Hunt said another excellent way to pro-
mote communication is by establishing a
Labor Management Committee (LMC)
which provides a regular structure for
sharing opinions and suggestions ldquoFor us
the group has become a cohesive force for
change and improvementrdquo he said
In terms of working with customers
Hunt and his team live by the notion of
treating customers the way they would want
to be treated by service professionals
And for the fl eet overall he recom-
mends being proactive rather than reac-
tive and investing heavily in the staff
ldquoGo out and meet with your customers to
fi nd out what they need and show them
that you are listening We proactively
meet with our customers fi nding ways to
help them achieve their goalsrdquo he said
ldquoEncourage teamwork and listen to your
staff mdash they know the business and they
work directly with the customers They
are your greatest assetsrdquo
OFFERING A SINCERE THANKS TO THE INDUSTRY
Hunt said he owes many thanks to
those who helped him lead his fl eet to
success For starters he thanks Govern-ment Fleet INVERS Mobility Solutions
and Tom Johnson for making the program
possible And of course he thanks his own
partners at the City mdash the Mayor and City
Council the Offi ce of Management amp Fi-
nance leadership team the customers and
of course the CityFleet team
ldquoCityFleet collaborates daily to pro-
vide excellent service and fi nd solutions
to each challengerdquo he said ldquoOnce we had
built trust our customers were willing to
provide us with feedback and help us to
understand special project needs from an
operations perspectiverdquo
He also extends gratitude to his
peers ldquoThere are many fl eet profession-
als who donate their time and fl eet anal-
ysis to others in the industry All they
want in return is for another fl eet to be
successful and for the betterment of the
fl eet industry in generalrdquo he said ldquoThis
includes past and present fl eet manag-
ers manufacturers and our vendors Irsquod
like to thank all of those folks for giving
generously to the fl eet industryrdquo
Last he lends a gracious nod to all of
the fl eet families ldquoTheir encouragement
and support make it possible for us to come
to work and do well each dayrdquo he said
STRIVING FOR CONTINUED SUCCESS
As Hunt refl ects on his fl eet be-
ing named No 1 he looks to the hard
work of his team the hard work of his
100 Best competition and the drive the
100 Best program offered his fl eet in its
rise to success ldquoI am extremely proud
of our team both at CityFleet as well
as the bureaus we serve and how we
work together to meet the challenge of
delivering quality service in these tough
economic timesrdquo he said ldquoIt feels great
to be named the No 1 Fleet in North
America but humbling at the same time
All of the fl eets that entered the 100 Best
Fleets program are doing good things
and continue to improve every day The
program is great in that it provides fl eets
with a road map for progressrdquo
Always focused on continuous im-
provement Hunt is sure to celebrate the
success on behalf of the hard work of his
team but is also quick to set new goals
ldquoCityFleet has made a conscious effort
over the last few years to build up the core
foundation of business operationsrdquo Hunt
said ldquoNow we are ready to move forward
and explore new challengesrdquo
SOURCEJohn Hunt fleet manager City of Portland Ore E-mail johnhuntportlandoregongov
CityFleet employees log an average 27000 work orders per year and recent customer service scores have been steadily increasing
GF07_Winnerindd 20GF07_Winnerindd 20 7511 32018 PM7511 32018 PM
When it comes to alternative fuels propane is far and away the best alternative
855-4AUTOGAS
GF0111ferrellgasindd 1 122010 122740 PMGF07_Winnerindd 21GF07_Winnerindd 21 7511 32020 PM7511 32020 PM
22 Government Fleet JulyAugust 2011
The 4th annual Government Fleet
Expo amp Conference (GFX)
held at the San Diego Conven-
tion Center in Southern California
June 6-8 brought together more than
550 public sector fl eet professionals
and industry suppliers
Former MLB all-star pitcher Dave
Dravecky opened with an inspirational
keynote address and Denton Cinque-
grana senior markets editor at OPIS
gave a keynote speech on the state of
the fuel market The conference includ-
ed the 2011 Public Sector Fleet Man-
ager of the Year and ldquo100 Best Fleetsrdquo
awards ceremonies engaging presenta-
tions and panels featuring fl eet experts
numerous networking opportunities
more than 85 exhibit booths and a
chance to explore San Diegorsquos Gaslamp
Quarter
Next yearrsquos event is scheduled for
June 18-20 2012 at the Colorado Con-
vention Center in Denver
Event coverage and an extended
photo gallery are available at www
gfl eetcom Keywords GFX 2011
2011 EXPOUNITES FLEET PROFESSIONALS IN SUNNY SAN DIEGO
Three days of sessions keynote speeches and networking gave at-tendees ideas solutions to take back and test in their fl eets
(Above left) Aaron Alvarado from City of Tempe Ariz conducts a session(Above right) MLB all-star pitcher Dave Dravecky presents a keynote
A networking power session on ldquoFleet Challenges and Solutionsrdquo brought fl eet professionals together to help each other reach their common goals
A pre-session on best practices from the 100 Best Fleets title ldquoLeading the Wayrdquo drew a crowd of fl eet managers looking for ideas to become one of the ldquobestrdquo
GF07_GFXindd 22GF07_GFXindd 22 7511 32054 PM7511 32054 PM
Government Fleet JulyAugust 2011 23
PHO
TOS
CO
UR
TESY
STE
VE
RIL
EY
The GFX show fl oor was packed full of new vehicles and informative displays Attendees spent quality time on the show fl oor learning about new technology and innovations
The 2012 Chevrolet Caprice Police Patrol Ve-hicle was on display
Mitsubishirsquos iMiEV zero-emissions vehicle packs a lot of punch in its small package
MEMA brought an Altec AT37-G telescoping ar-ticulating aerial truck to the show fl oor
Ford and Azure Dynamics brought the Transit Connect Electric to the show
Chevroletrsquos new CNG van was on display which will also be available in an LPG version
LeasePlan amp NJPA sponsored a networking evening at the Hard Rock Cafe
(Above amp Below) At the fi rst opening recep-tion event attendees were given opportuni-ties to network and grab a bite to eat
(Above) EnviroGuard had its low polluting lawn mowers on display
(Left) Attendees had several op-portunities to visit with vendors
(Right) Informative displays and on-site product demos were pro-vided at several booths
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24 Government Fleet JulyAugust 2011
FPAR00360_D209891_VINad_R03indd 1 6911 255 PM
WT0711fordpartsindd 1 61011 43215 PM
The 100 Best Fleets recognizes and rewards peak-performing fl eet operations in North America and identifi es and encourages ever-increasing levels of performance improvement
1 PORTLAND OR John Hunt CPFP 2490 400 7 77
NOTABLE ACCOMPLISHMENTS Despite constantly declining budgets the fl eet accelerated staff development and ramped up training to expand its collective knowledge base The effort dramatically improved repair turnaround times and customer satisfaction Fleet also successfully negotiated ASE Master technician pay doubled personal tool allowance expanded shop tools and increased technician salaries for 2012
2 SAN BERNARDINO COUNTY CA Roger Weaver CPFP 3500 400 6 83
NOTABLE ACCOMPLISHMENTS Implemented comprehensive centralization initiatives with major users (sheriff fi re special districts human services and public works) In response to the economic downturn the department reported cumulative savings andor cost avoidance of $4114135 (FY2010-11 year-to-date and estimated) Some of these reductions are ongoingrecurring from previous years for a grand total of $171 million over the last seven years A ldquoNew Employee Handbookrdquo covering County safety and departmental policies was produced and also reviewed annually during work performance evaluations with all current employees
3 CITY OF COLUMBUS OH Kelly Reagan 3035 2884 4 120
NOTABLE ACCOMPLISHMENTS The City is currently constructing what will be the Cityrsquos fi rst compressed natural gas (CNG) fueling station and the largest and only fast-fi ll CNG station with public access in Ohio The City also increased morale Investments in training and safety equaled tangible results in the morale of City technicians Currently 83 percent of City mechanics are ASE certifi ed 55 percent are Master ASEs (73 employees hold 543 ASE certifi cations) The City also obtained the ASE Blue Seal for the fourth time in 2011 Due to the Cityrsquos increased focus on training testing and safety it has been able to steadily reduce its parts and services expenses thus reducing billing to City agencies
4 CITY OF CONROE TX Thomas Higgs 300 193 1 6
NOTABLE ACCOMPLISHMENTS In 2010 the City implemented an Interlocal Agreement with two external customers adding a total of 75 vehicles without adding a technician and estimated revenues of $83000 or approximately 8 percent of current approved budget Internal fl eet availability was increased from 96 percent to 98-plus percent for internal customers The City saved additional funds by negotiations with parts suppliers for increased discounts and technology utilization It has maintained certifi cation as an ASE Blue Seal shop for the past four years and 100 percent of staff is ASE certifi ed
5 CITY OF CULVER CITY CA Paul Condran 582 32 1 38
NOTABLE ACCOMPLISHMENTS The City held its second Regulatory Technical Summit in 2010 bringing together reps from more than 50 citiesagencies and industry policy makers The fl eet has also accomplished a sustainable fl eet progression 85 percent of the heavy-duty fl eet operates on CNG 28 percent of light-duty overall on-road fl eet is alternative fuelhybrid The City re-powered 12 heavy-duty CNG transit buses with the newest Cummins CNG engines using a $360000 grant The City was also the winner of the 2010 NAFA Fleet Management Association Sustainable Fleet Award for heavy-duty fl eets and has consistently ranked in the top 20 ldquo100 Best Fleetsrdquo since 2004
6 POLK COUNTY FL Bob Stanton CPFP 2575 332 11 35
NOTABLE ACCOMPLISHMENTS The County insourced its third County municipal fl eet operation (City of Ft Meade Fla) into fl eet operations Since 2010 the County has absorbed three municipal fl eet operations The Countyrsquos vehicle leasing program has been expanded to include County municipal governments allowing municipalities to spread limited capital resources over a broader range of vehicles It began using Craigslistcom to sell parts from salvaged vehicle The County also formed and leads a local consortium consisting of the Polk School Board City of Bartow Fla local Florida DOT district offi ce and the County to explore a partnership to collectively bring CNG into the County
7 CITY OF MOLINE IL JD Schulte CPFP 182 215 1 11
NOTABLE ACCOMPLISHMENTS The City has completed negotiations with a vendor selected to remove all lead wheel weights from inventory and supply the City with lead-free weights All Allison World Transmissions have been converted to a fully synthetic fl uid and oil-drain intervals were extended on these units to a full four years All City technicians use laptops on their toolboxes with the ability to view a live dashboard feed for fi ve key performance indicators (KPIs) Technicians are now able to see shop turnaround time for work orders open work orders by status scheduled versus non-scheduled repairs technician productivity by percentage and work orders with potential comebacks
8 CITY OF COLORADO SPRINGS CO Tom Monarco 2468 2053 8 67
NOTABLE ACCOMPLISHMENTS In 2010 the City completed the upgrade of its fl eet information system partnering with one of its customers City Transit to share costs of the upgrade and training It completed its upgrade of the fuel system which consisted of upgrading 11 sites that dispense nearly 22 million gallons of fuel annually Through the use of fuel futures pricing in 2010 the City saved nearly $5 million Fleet has another fuel contract in place for 2011 that should save the City another $4 million
9 CITY OF LOS ANGELES CA Richard Coulson 6007 5102 29 421
NOTABLE ACCOMPLISHMENTS Through evaluating fl eet to ensure it is the right size for operations the City reduced total inventory by more than 900 units Parts expenditures were reduced by carefully identifying preventive maintenance (PM) schedules PM checklists were also revised to maximize technician effi ciency The City has also worked to educate policy makers regarding the ldquoscience of fl eet maintenancerdquo It invested time educating policy makers about the cause and effect relationships between deferring maintenance and deferring vehicle replacements as well as provided tours of fl eet facilities
TOP PUBLIC SECTOR SPONSORED BY
FLEETS RECOGNIZED
RANK FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
Now with Hillsborough County Fla
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With 24-hour access FordPartscom allows you to fi nd everything you need anytime you want The VIN search feature is a simple solution to fi nding the exact part you need to get the job done right Therersquos no better way to order parts than FordPartscom
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26 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
10 CITY OF RIVERSIDE CA Kris Martinez 1041 320 2 35
NOTABLE ACCOMPLISHMENTS Alternative-fuel use by City vehicles increased The total of alternative fuel in use by the City has increased by 12 percent from 43064 to 48893 gallons of CNG per month reducing air emissions and fl eet operating costs due to the low cost of CNG The percentage of alternative-fuel vehicles in fl eet has increased dramatically The number of targeted vehicle classes has increased from 53 percent to 72 percent and the percent of clean vehicles has increased from 69 percent to 89 percent The City also instituted a Green Action Plan with a goal to reduce mobile sources of pollution by 5 percent through programs and partnerships
11 CITY OF FT LAUDERDALE FL John Rencher 1230 290 1 51
NOTABLE ACCOMPLISHMENTS In 2010 the City concluded a three-year vehicle and equipment utilization study and fl eet right-sizing program resulting in annual budgetary savings of $222300 and capital expenditure savings of more than $13 million It purchased two new hybrid aerial bucket trucks to replace older models using a grant in the amount of $150272 The grant was also used for retrofi tting 730 vehicles with CANceivers a fuel interface device providing accurate fueling data and idle time Fleet also achieved savings from cannibalization of totaled vehicles Instead of auctioning vehicles at $200 per unit the vehicles are retained to be ldquoparted outrdquo to save on parts costs
12 CITY OF AUSTIN TX Gerald Calk 3800 1400 7 199
NOTABLE ACCOMPLISHMENTS Fleet performed a self-assessment identifying areas of concern with a special emphasis on internal controls and environmental compliance Once weaknesses were discovered the City worked on restructuring its organization to cover certain areas as well as ensure compliance with regulatory agencies By doing this self-assessment and aligning operational needs with the overall needs of the City fl eet was able to hire needed personnel to strengthen its organization The City was a recipient of the 2011 NAFA Fleet Management Association Sustainable Fleet award and four of six service centers are ASE Blue Seal certifi ed
13 CITY OF FAYETTEVILLE AR Dennis Pratt 322 236 1 17
NOTABLE ACCOMPLISHMENTS The City continued with its green initiatives in 2010 purchasing one hydraulic launch assist (HLA) Solid Waste side loader started full use of re-refi ned oil with Micro Green oil fi lters and continued with oil sampling driving change intervals The City started using its fl eet information system graphics module to store wiring diagrams warranty and other service information and started using an online vehicle auction company to sell surplus fl eet vehicles Team members have continued their training with increased ASE and EVT certifi cations
14 MANATEE COUNTY FL Michael Brennan 849 499 3 35
NOTABLE ACCOMPLISHMENTS The County revised its preventive maintenance program increasing PM-generated repairs by more than 35 percent while maintaining a 93-percent fl eet availability average It continued reassignment of underutilized units reducing capital spend by more than $800000 The County was also award a $159 million grant for a new central maintenance and transit operations facility Team technicians also placed fi rst in a maintenance competition sponsored by the Florida DOT winning the ldquoknowledge examrdquo The County has also continued a leading role in the County-wide ldquoGreen Teamrdquo promoting environmental stewardship across departmental lines
15 CITY amp COUNTY OF DENVER CO Ernie Ivy 1233 194 7 93
NOTABLE ACCOMPLISHMENTS The Denver Fleet Management Division completed implementation of a new fl eet management software system converting 15 years of historic data and adjusting operations to best utilize the systems features It moved to a City-wide system for tracking procurement streamlining the purchase of parts and materials and increasing accountability The Division also opened a new fl eet facility that is anticipated to be LEED Gold certifi ed and will incorporate employee ideas for improving operations and enhancing customer service
16 CITY OF SACRAMENTO CA Keith Leech 2214 592 6 104
NOTABLE ACCOMPLISHMENTS The City upgraded its Fleet Management Technology Toolkit which are AssetWorks Fleet Focus (M5) and Fuel Focus technology upgrades that provide multiple enhancements and integrations to gather format and disseminate information to establish the business intelligence required to make data-driven decisions Itrsquos return-on-investment (ROI) analysis demonstrated an annual benefi t of $720000 after a pilot program with Zonar GPS telematics and more than $700000 after outsourcing parts management to NAPA Integrated Business Solutions (IBS) The City also participated in a multi-agency municipal project that benchmarked fl eet costs and statistical trends including fl eet utilization fuel consumption and emissions
17 CITY OF FORT WORTH TX Wayne Corum 2990 463 3 108
NOTABLE ACCOMPLISHMENTS The City competed in a managed competition process for vehicle maintenance and was retained as the maintenance provider for the City It is fi nalizing and implementing a National Fuel Contract In the fi rst six months 16 different government agencies from four states have already utilized the contract The City is continuing to expand alternative-fuel use with investments into fueling infrastructure (ethanol propane and electric) and alternative-fuel vehicle acquisitions (hybrid electric and propane)
18 CITY OF ROCHESTER NY Michael Quattrone 2074 205 1 79
NOTABLE ACCOMPLISHMENTS The City completed the Government Fleet Management AllianceFleet Counselor Services certifi cation program at 97 percent It is continuously working on the Divisionrsquos Policy and Procedures manual The City has more than 125 management-approved policy and procedures in 16 different categories providing employees with clarity in City goals daily work and delivering managementrsquos expectations It also developed service level agreements (SLAs) with all customers including seasonal SLAs
19 CITY OF EUGENE OR Tony Jobanek 558 101 1 28
NOTABLE ACCOMPLISHMENTS The Cityrsquos Fleet Services section recently became an Eco-Biz certifi ed fl eet facility The goal of the program is to prevent and minimize pollution generated by small businesses in the Lane County Ore area It implemented a dashboard system that provides key information in a timely manner The City is also proactively in pursuit of an electric technology demonstration program It was identifi ed by the State as one of the fi rst public organizations to participate in demonstration testing of the Toyota plug-in Prius hybrid-electric sedan Mitsubishi iMiEV all-electric sedan and is scheduled to purchase a Nissan LEAF all-electric sedan in summer 2011
20 CITY OF DENTON TX Mike Ellis 615 202 1 21
NOTABLE ACCOMPLISHMENTS The City opened a new alternative-fuel site and began dispensing biodiesel and ethanol products with the projected annual purchase of 664000 gallons of biodiesel and at least 40000 gallons of E-85 It has converted 72 percent of its fuel purchases to biodiesel It deployed fi ltration systems on all landfi ll and refuse equipment to increase oil drain intervals which reduces labor cost and conserves oil while improving reliability It also developed an in-house mentoring program designed to increase productivity effi ciency and knowledge by partnering a less-experienced technician with an ASE-certifi ed Master Technician
RANK FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
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INVERS Mobility Solutions bull 6047421145 bull 8663080091
FF0909inversindd 1 9909 21000 PMGF12-54_1-6HouseADindd 1 122910 95043 AM
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28 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
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THE FOLLOWING FLEETS LISTED ALPHABETICALLY HAVE BEEN JUDGED AMONG THE 100 BEST FLEETS IN THE NORTH AMERICA
FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
ALACHUA COUNTY FL Ray Griffi n CPM 306 416 2 16
NOTABLE ACCOMPLISHMENTS Implemented ldquo20-percent by 2010 Reduction Planrdquo demonstrating how the County can reduce fuel consumption by 20 percent by 2020 Created Fleet Management Comprehensive Plan an administrative procedure booklet that outlines policies and fl eet management practices and reduced take-home vehicles by 52 percent
ALAMEDA COUNTY CA Doug Bond 1093 0 3 13
NOTABLE ACCOMPLISHMENTS Wrote and implemented new County Ordinance that updated and enhanced vehicle-use polices Reduced fl eet by 80 under-utilized vehicles (7-percent reduction) and replaced 29 vehicles with alternative-fuel units for a savings of $741129 for this fi scal year
ARAPAHOE COUNTY CO Randy Campbell 357 483 2 20
NOTABLE ACCOMPLISHMENTS Initiated full electronic pre- and post-trip inspection program for units that require inspection under Federal Motor Carrier Safety Administration (FMCSA) and Colorado state law The system enables a ldquorepair-before-failurerdquo strategy that lowers operating costs and increases compliance
ATLANTIC COUNTY UTILITIES AUTHORITY NJ Gene Petitt 113 70 2 13
NOTABLE ACCOMPLISHMENTS The County opened a compressed natural gas (CNG) fueling station using $19 million in grant funding to build the facility along with the incremental costs of purchasing 15 CNG vehicles Also implemented green vehicle purchasing and anti-idling policies
AUGUSTA-RICHMOND COUNTY GA Ron Crowden 1265 1259 4 49
NOTABLE ACCOMPLISHMENTS Fleet management shifted procurement funding for public safety vehicles from the General Fund - Capital Outlay to Sales Tax (a shift of $12 million) increasing the number of public safety vehicles purchased over the next fi ve years Allowed contractor to insource repair work for local branch of Salvation Army
CITRUS COUNTY FL Michael Webster 397 165 1 12
NOTABLE ACCOMPLISHMENTS Began education and training program for all user departments within the County Recorded an example of a proper pre-trip inspection of a vehicle and heavy-equipment Also implemented ldquoContinuous Quality Improvementrdquo concept to encourage and promote a more business-like approach to fl eet
CITY OF ALCOA TN Steve Hillis 266 59 1 3
NOTABLE ACCOMPLISHMENTS Instituted an all-staff certifi cation policy for ASE certifi cations Initiated a monthly City-wide Fleet FOCUS report to the management of all user departments covering costs and operational effi ciencies
CITY OF AMES IA Paul Hinderaker 203 80 1 10
NOTABLE ACCOMPLISHMENTS Initiated a system to aggressively reduce past-due PM work allowing technicians to take responsibility for part of a list of overdue items Purchased new independently moveable vehicle lifts which reduces outsourcing work on large vehicles
CITY OF ANAHEIM CA Karl Hopfer 755 535 1 34
NOTABLE ACCOMPLISHMENTS Implemented monthly newsletter highlighting staff accomplishments and special activities as well as a second peer-based employee recognition program Staff training was increased to 18 hours per person minimum through use of in-house cross training and vendor-provided training
CITY OF BELLEVUE WA Peter Bednar 672 369 1 20
NOTABLE ACCOMPLISHMENTS In fi nal phase of $18 million shop modernization project increasing number of work bays per technician from 16 to 23 Utilized $530000 in grant money to help purchase 76 hybrid vehicles Upgraded to a Web-based fl eet management system and issued each technician a 10-inch laptop for ldquoon the fl yrdquo access to fl eet management system
CITY OF BOISE ID Craig Croner CPFP 890 409 5 15
NOTABLE ACCOMPLISHMENTS Completed fi rst year of fully centralized Mobile Fleet Equipment operations resulting in net savings for Parks Dept of 12 percent over 2009 Implemented a city-wide used-vehicle procurement contract Also implemented a centralized Web-based motor pool system at multiple locations around the City
CITY OF CHICAGO IL Patrick Harney 7862 3664 14 635
NOTABLE ACCOMPLISHMENTS Instituted a three-year light-duty vehicle reduction plan for a total end-of-project savings of approximately $1 million Added parts and service lines to new-vehicle and equipment purchase contracts allowing fl eet to receive maintenance services from same contractors from which the City purchases new vehicles and equipment
CITY OF CONCORD NC Daniel Nuckolls CAFM 797 84 1 12
NOTABLE ACCOMPLISHMENTS Introduced Intranet page that allows customers to request services online search work orders and view PM and cost information per vehicle Program was created in-house and at no cost Added fi rst ROUSH propane-powered truck to fl eet operating out of the City airport
CITY OF DURHAM NC Larry Cash 1357 345 3 52
NOTABLE ACCOMPLISHMENTS Embraced Cityrsquos ldquoCulture of Servicerdquo concept based on a three-prong approach service to the customer service to the community and service to the staff City promoted a customer appreciation day which included door prizes and a light breakfast
CITY OF EDMONTON AB Steve Rapanos 3731 697 13 640
NOTABLE ACCOMPLISHMENTS Built a transit bus garage with LEED Silver certifi cation obtained National Safety Mark certifi cation implemented a coolant management system changing the entire fl eet to long-life anti-freeze and engineered a portable detachable winch assembly for pulling ldquodeadrdquo vehicles onto a hoist
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GF05-2011
GF05-20fcs_fpindd 1 51811 32202 PM
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30 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
GF0611gfx_sponsorsindd 1 51711 101722 AM
CITY OF FAIRFIELD CA David Renschler CPFP 261 139 1 14
NOTABLE ACCOMPLISHMENTS Installed new GFI Genfare electronic fare boxes on all 56 transit coaches in just three days The City imposed mandatory furlough of 26 days on City employees eliminating 23 vehicles due to under-utilization Also the City extended oil change intervals from 3000 to 5000 miles
CITY OF FARGO ND Harold Pederson 446 324 2 37
NOTABLE ACCOMPLISHMENTS Implemented bar coding of all inventory in both maintenance shops Scheduled four days of additional training in the inventory portion of the Cityrsquos fl eet management software for parts staff which are actively reviewing and liquidating seldom-used and obsolete parts inventory
CITY OF FT WAYNE IN Larry Campbell CPFP 1088 438 2 28
NOTABLE ACCOMPLISHMENTS Developed fi rst-of-its kind hybrid sewer jet truck working with International Eaton and Sewer Equipment of America Continued purchasing additional hybrid vehicles added new LED lights to fueling island for a 77-percent energy savings and removed lead wheel weights from tires for steel weights
CITY OF GOODYEAR AZ Richard Sweepe 354 16 1 6
NOTABLE ACCOMPLISHMENTS Conducted quarterly utilization reviews resulting in $185000 in savings due to removal of under-utilized units Re-purposed trucks from use by Water Division for an eighth of the cost of new vehicles Streamlined vehicle specifi cations
CITY OF HENDERSON NV Robert Murnane 1057 240 1 21
NOTABLE ACCOMPLISHMENTS Started a car-sharing motor pool at City Hall campus implemented the EJ Ward fuel management system at two main fuel locations revised vehicle replacement schedules implemented fl eet downsizing project and entered into joint service agreement with neighboring jurisdiction to handle police motorcycle maintenance
CITY OF IRVING TX Ramiro Lopez 803 127 2 19
NOTABLE ACCOMPLISHMENTS Enhanced communications among staff and customers with focus groups and frequent meetings Cost savings are being realized through fuel pricing fuel conservation and position responsibility enhancements Implemented technician accountability controls increasing performance and fl eet availability
CITY OF KAMLOOPS BC Ian Hammond 292 147 1 19
NOTABLE ACCOMPLISHMENTS Initiated a pilot program to explore hydrogen as an alternate fuel Contracted with a Vancouver Island-based company to install an on-demand hydrogen generator on one of the Cityrsquos service trucks Pilotrsquos initial results show dramatic decreases in CO2 and NOx Staff is certifi ed to perform hydrogen conversions
CITY OF LAKELAND FL Gary McLean CPFP 1088 190 1 30
NOTABLE ACCOMPLISHMENTS Rebuilt vehicle replacement process teaming with departmental leadership and Cityrsquos fl eet Utilization Management Committee (FUMC) Down-sized administrative vehicles reducing purchase and fuel costs Established new auction contract and one-time repair limits as well as $500 repair limit on ldquosparerdquo vehicles
CITY OF LITTLE ROCK AR Wendell Jones 1060 160 2 70
NOTABLE ACCOMPLISHMENTS Increased number of workstations to one cloud computer workstation per technician (from one or two in each shop) Recently began a self-evaluation and improvement plan utilizing Fleet Sentinel Management program
CITY OF LONG BEACH CA Leslie Horikawa 1591 68 8 85
NOTABLE ACCOMPLISHMENTS Implemented rigorous campaign to bring maintenance program to 94-percent completion rate reaching a high of 96 percent Keeping a cap on overtime expenditures and rotating staff and providing opportunities to gain skills in various positions Implementing a loaner pool program as part of a vehicle reduction plan
CITY OF MARIETTABLW GA Scott Lawler 557 104 1 14
NOTABLE ACCOMPLISHMENTS Established an internal online customer survey after vehicleequipment is repaired Focused on preparing and receiving a signed service level agreement (SLA) from Power Utility department which was completed within one year Purchased software allowing fl eet to upload latest service bulletin fi x for re-fl ashing a vehiclersquos ECU
CITY OF MESA AZ Peter Scarafi otti CDM CAFM CEM CPFP 1450 50 2 76
NOTABLE ACCOMPLISHMENTS Warranty Recovery Program is on track to recover more than $600000 in warranty YTD in 2011 recovering $433000 in 2010 Shop employees have more than 300 ASE certifi cations and City has received Clean Cities Coalition Clean Air award for past eight years
CITY OF MIAMI FL Jose Davila Sr 1951 178 1 67
NOTABLE ACCOMPLISHMENTS Improved employeemanagement relations Moved stockroom management in-house Took on yearly inspection of almost 500 commercial hauler trucks Changed the way the City gauges itrsquos employees productivity
CITY OF NEW YORK DCAS NY Stephen Weir 2127 80 0 9
NOTABLE ACCOMPLISHMENTS Spearheaded a number of green initiatives to established NYC as premier Green City in US including commitment to receive 50 Chevrolet Volts by June secure 10 of the fi rst Ford Transit Connect Electric vehicles and secure a no-cost two-year lease for 10 Navistar eStar electric trucks
CITY OF NEW YORK PARKS amp REC NY Keith Kerman 1863 774 8 60
NOTABLE ACCOMPLISHMENTS Completed Agencyrsquos second pilot of B-50 fuel this time for all diesel vehicles in Borough of Staten Island Parks uses B-20 in all vehicles Expecting delivery of fi ve Chevrolet Volts and fi ve Navistar Class 4 all-electric vans for use in playground repair two International hybrid buses and 11 Kenworth hybrid medium-duty trucks
CITY OF OCEANSIDE CA Jeffery Hart 458 25 1 14
NOTABLE ACCOMPLISHMENTS Underwent complete management and offi ce staff change Changed vehicle check-out processes after repairs cross-training staff in areas of emergency vehicles fi re apparatus off-road equipment and fabrication igniting new wave of training opportunities Also ramped up safety program and converted below-ground tanks to biodiesel
CITY OF ROANOKE VA Kenneth Bernard 600 250 1 25
NOTABLE ACCOMPLISHMENTS Implemented new equipment including a Versus scanner 450 kW standby generator Aerosol can recycling unit and nitrogen generator for tire service Also upgraded the shop to be WiFi capable Established positive sustainable maintenance practices and have developed a team with a solid culture
FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
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Thank you to the 2011 Sponsors of
wwwGovFleetExpocom
GFX05
-0311
MARK YOUR CALENDAR FOR NEXT YEAR
June 18-20 2012Colorado Convention CenterDenver CO
05-0311
LEAD SPONSORS
GENERAL SPONSORS
ASSOCIATION PARTNERS
PREMIER SPONSOR MAJOR SPONSORS
GF0611gfx_sponsorsindd 1 51711 101722 AMGF07_Directoryindd 31GF07_Directoryindd 31 7511 34435 PM7511 34435 PM
32 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
PROTECT YOUR FLEET
GF0711auditindd 1 7111 92820 AM
CITY OF SAN ANTONIO TX Florencio Pena 3715 1075 7 171
NOTABLE ACCOMPLISHMENTS Installed automatic vehicle location (AVL) in approximately 250 Solid Waste Management automated side-loader trucks Currently reviewing equipment lifecycles for many vehicle classes In FY2010 City passed environmental ordinance requiring vehicle purchases to be the most environmentally responsible equipment available
CITY OF SANTA ANA CA Rick Longobart 900 300 1 36
NOTABLE ACCOMPLISHMENTS Developed a cohesive work unit and camaraderie to overcome fi nancial shortfalls City proved in-house maintenance was more cost effi cient than outsourcing functions Demonstrated a $500000 savings through utilization effi ciency and improved communication
CITY OF SUFFOLK VA Jason LaLonde 1100 250 1 22
NOTABLE ACCOMPLISHMENTS With support and assistance from Dept of Budget and Strategic Planning a fl eet chargeback methodology information session was presented to all internal and external customers detailing expense and revenue steam on all facets of fl eet management Outfi tted all recently purchased equipment with LED lighting for increased visibility
CITY OF TAMPA FL Tim Perry 2682 218 2 57
NOTABLE ACCOMPLISHMENTS Authored revised City-wide Vehicle Operations policy which includes provisions for anti-idling cell phone and tobacco use driver training etc Took on responsibility for Tampa Fire Rescuersquos non-combat vehicles and equipment in 2009 completing integration in 2010 Also utilized outside vendor for heavy-tire road calls
CITY OF TEMPE AZ Aaron Alvarado 800 250 2 30
NOTABLE ACCOMPLISHMENTS Implemented ldquoThe Four Disciplines of Execution (4DX)rdquo by Franklin Covey At the City manager level guidance was put out to initiate an internal operating system to begin to change the culture and mind-set of all City departments
CITY OF THOUSAND OAKS CA Larry McKinney 205 405 1 11
NOTABLE ACCOMPLISHMENTS Implemented the following recycled fi lters and anti-freeze used retread tires eliminated lead wheel weights installed new busvehicle wash that uses recycled water installed a 60000-lb bus lift reorganized fl eet warehouse initiated employee and customer service surveys and created online equipment purchase calendar
CITY OF VANCOUVER BC Doug Smith 1680 280 4 240
NOTABLE ACCOMPLISHMENTS Introduced a ldquoMake vs Buyrdquo policy to determine what work should be done in-house versus outsourced Participated in public and private fl eet benchmarking projects Analyzed key performance indicators (KPIs) through fl eet management reports Introduced new fl uid storage and electronic fl uid dispensing management system
CITY OF WILMINGTON DE Ed Stone 593 26 1 14
NOTABLE ACCOMPLISHMENTS Initiated ldquoFast Fleet Loanerrdquo pool program reduced fl eet size by 26 percent for $57000 fuel savings and $391000 capital expenditure savings lowered average fl eet age by one year resulting in $10000 approximate fuel savings lowered fl eetrsquos carbon footprint by replacing 30-percent of trash trucks and retrofi tting 27 additional trash and dump trucks
COLLIER COUNTY FL Daniel Croft 766 391 4 26
NOTABLE ACCOMPLISHMENTS Utilized totaled ambulance and transit bus for parts versus salvage saving more than $30000 in ambulance and $20000 in transit bus parts and components Built and opened vehicle washing system allowing fl eet to clean largest trucks and equipment Also one technician was selected as the State of Florida Bus Mechanic of the Year
COLORADO DEPT OF PERSONNEL ADMIN Kathy Nesbitt 6000 200 3 13
NOTABLE ACCOMPLISHMENTS Completed installation of State-owned E-85 pumps at the downtown Denver motor pool and designed and deployed E-85 tanks at three locations Currently coordinating deployment of 20 all-electric vehicles and developed a petroleum-reduction rebate program returning funds totaling $500000 to State user agencies
COUNTY OF RIVERSIDE CA Robert Howdyshell 4116 0 7 52
NOTABLE ACCOMPLISHMENTS Taking part in initiatives to lead to right-sizing the fl eet and reducing vehicle miles traveled Began right-sizing efforts in April 2010 with identifi cation of all under-utilized vehicles based on mileage versus repair costs totaling 298 vehicles removed from service and sold with 37 additional vehicles retired and sent to auction
COUNTY OF SONOMA CA David Head 1157 196 3 21
NOTABLE ACCOMPLISHMENTS Began process to outsource parts operation to NAPA IBS with no on-site staffi ng required due to use of NAPA and fl eet-based computers Costs were reduced 15-35 percent on most parts staffi ng costs were reduced by more than $230000 and the number of invoices processed per month was reduced from hundreds down to one
DAKOTA COUNTY MN Kevin Schlangen 242 74 1 12
NOTABLE ACCOMPLISHMENTS Developed and implemented fl eet operations and Fleet LockoutTagout procedure manuals as well as implemented Voyager fuel card program Constructed 55000 sq-ft fl eet storage addition to Empire campus with geothermal heating system Also expanded insourcing of fl eet services to three additional fl eets without additional staff
DISTRICT OF COLUMBIA WATER amp SEWER AUTHORITY OZ Fuller 583 1000 2 29
NOTABLE ACCOMPLISHMENTS Implemented green product purchasing and usage initiatives including vehicle lube touch-up paints brake cleaning sprays and other cleaning items Purchasing several electric charging stations for electric vehicle use and have FY-2011 vehicle purchase plans for at least 41 additional alternative-fuel vehicles
EUGENE WATER amp ELECTRIC BOARD OR Gary Lentsch 219 54 1 10
NOTABLE ACCOMPLISHMENTS One of the fi rst fl eets to measure hydraulic system ISO cleanliness and moisture while still on the vehicle Shop is currently being certifi ed toward LEEDrsquos Gold standard Implemented idle and fuel-reduction policy obtaining a 103-percent reduction in fossil fuel usage (over 2009) Also reduced take-home vehicles to on-call staff only
HARFORD COUNTY MD Warren Patrick 1015 123 2 22
NOTABLE ACCOMPLISHMENTS Dramatically increased revenue by implementing new surplus vehicle sales process The new process works not only for fl eet vehicles and equipment but offi ce furniture computers etc Utilize a 27-month historical database to maintain an optimum replacement and disposal schedule
FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
GF07_Directoryindd 32GF07_Directoryindd 32 7511 34435 PM7511 34435 PM
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- prevent auditing
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34 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
GF0611toolboxindd 1 51311 114257 AM
HOUSTON INDEPENDENT SCHOOL DISTRICT TX Mark Swackhamer 2068 60 6 150
NOTABLE ACCOMPLISHMENTS Increasing number of cameras on 647 buses from two to four All buses support and police vehicles will have telematics for a total count of 1910 units Adding particulate traps to a percentage of buses Also partnering with University of Houstonrsquos Texas Diesel Testing and Research Center on emerging emissions reduction technologies
IDAHO NATIONAL LABORATORY ITS Scott Wold 671 467 2 152
NOTABLE ACCOMPLISHMENTS Replaced almost 75 percent of fl eet with fl ex-fuel vehicles (FFVs) and put 20 new hybrid-electric sedans and SUVs into service for total of 47 hybrid vehicles Began renewing aging bus fl eet increasing fuel economy by 20 percent and carrying 1 additional passenger per vehicle Mini-motor coaches planned to improve fuel mileage by 50 percent
CITY OF INDIANAPOLIS IN John Williams 4397 905 3 106
NOTABLE ACCOMPLISHMENTS Used over 20 key performance indicators (KPIs) to manage 5300 vehicles and pieces of equipment focusing on fi ve areas daily fl eet availability PM and repair operations supply and services administrative operations and customer service Also currently employ 13 ASE Master technicians
JOINT BASE LEWIS MCCHORD FLEET OPERATION WA Michor Gentemann 62 3500 3 100
NOTABLE ACCOMPLISHMENTS Continued to improve fl eet management information system (FMIS) to track man hours spent servicing vehicles and to review the Military Expenditure Limit helping to estimate costs Implemented new inspection process that saves time by pre-evaluating a vehicle before its pulled out of service and brought into the repair shop
KING COUNTY FLEET ADMINISTRATION WA Jennifer Lindwall 1950 364 2 76
NOTABLE ACCOMPLISHMENTS Acquired several clean vehicles including a hybrid service truck that has netted a 30 percent improvement in fuel effi ciency and two hybrid bucket trucks The purchase was offset with $120500 in grants The County fl eet has been right-sized by eliminating 43 under-utilized vehicles and has increased the use of shared vehicles
KNOX COUNTY TN Phillip May 1113 217 2 20
NOTABLE ACCOMPLISHMENTS Reduced total expenditures by 4 percent total department charges by 6 percent fuel usage by 5 percent and parts inventory by 24 percent while increasing production by 6 percent and improved turnaround time by 8 percent The shop earned its second Automotive Service Excellence (ASE) Blue Seal Certifi cation
MONROE COUNTY NY Melvin Rose 940 160 1 17
NOTABLE ACCOMPLISHMENTS Cooperative public-private partnership with Rochester Institute of Technology served as the model for the recently approved E-15 by the federal government Green initiatives and inter-municipal cooperation has led to increase in use of green vehicles reduction of duplicate equipment and the construction of green fueling stations
MONTEREY COUNTY CA Thomas Abear 2074 85 5 18
NOTABLE ACCOMPLISHMENTS Increased the number of hybrids in the Countyrsquos fl eet including hybrid pickup trucks and introduced biodiesel and retired or retrofi tted nearly 100 percent of on-road diesel vehicles with particulate trap fi lters Gave staff additional training opportunities through use of in-house kiosk to access online courses
MONTGOMERY COUNTY MD DEPARTMENT OF GENERAL SERVICES
Millie Souders 2297 0 1 45
NOTABLE ACCOMPLISHMENTS Instituted a fl eet performance improvement program utilizing employee input These employee-driven ideas netted improvements in key performance requirements including increasing police vehicle and administration vehicle availability and preventive maintenance completed in 24 hours to 987 percent
NEW YORK CITY POLICE DEPARTMENT NY Gregory Dimesa 8067 0 13 453
NOTABLE ACCOMPLISHMENTS Developed a proactive preventive maintenance program which compares maintenance history with current fueling mileage showing a 1-percent overall decrease in out-of-service rate and a 12-percent reduction in vehicles requiring a tow The Department is acquiring 373 more hybrid vehicles to join the 477 already in service
NORTH DAKOTA DOT STATE FLEET SERVICES ND Paul Hanson 3329 0 8 11
NOTABLE ACCOMPLISHMENTS Switched to synthetic transmission fl uid in the heavy trucks with automatic transmissions cutting required fl uid changes per year by a third and saving an estimated 1200 gallons of transmission fl uid and 450 man hours per year Also switched to purchasing heavy trucks with synthetic gear lube saving an estimated 750 gallons annually
PALM BEACH COUNTY FLA Douglas Weichman CAFM 2141 1584 3 60
NOTABLE ACCOMPLISHMENTS Implemented replacement rating system that was above the established replacement guidelines and established low-utilization reports to help make asset reduction decisions and stretch lifecycles In addition began purchasing low-rolling resistance tires and BOLT-brand locks for utility-type vehicles to help with key control
PALM BEACH COUNTY SHERIFFrsquoS OFFICE FL Alan Lane 2500 1300 3 32
NOTABLE ACCOMPLISHMENTS Increased focus on deputy safety with tires and brakes replaced on pursuit-type vehciles on a more regular basis eg if tires are worn to 532nds or brake pads are less than 6mm Repair intervals have been increased to a four month 4000 mile schedule saving about $400000 in the Departmentrsquos annual budget
PASCO COUNTY BOARD OF COUNTY COMMISSIONERS FL
Stephen McNaughton CAFM 966 920 3 39
NOTABLE ACCOMPLISHMENTS Implemented a Generator Task Force Program to align generator procurement disposal maintenance fueling and to maintain awareness of generator actions or agreements that impact County interests The fl eet uses a Specifi cation Committee as part of the process of procuring vehicles and equipment for the County
PRINCE GEORGErsquoS COUNTY MD Richard Hilmer 3243 12 2 57
NOTABLE ACCOMPLISHMENTS Due to a 20-percent reduction in staff caused by the recession the fl eet had to turn to upfi tting contractors to outfi t its latest group purchase of police vehicles Following this model 328 police vehicles were outfi tted for a savings of over $460000 in 2011 alone
PRINCE WILLIAM COUNTY VA Matthew Villareale 1107 177 1 35
NOTABLE ACCOMPLISHMENTS Fleet management increased its review of performance data and trends including the length of time by department that each vehicle has been in for service allowing for trending and shifting of priorities The fl eet maintained its E3 (Exemplary Environmental Enterprise) status with the Environmental Excellence Program
FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
GF07_Directoryindd 34GF07_Directoryindd 34 7511 34437 PM7511 34437 PM
USE THE FLEET TOOLBOX TO
Compare your eet using a bull robust benchmarking tool Analyze labor rates bull Reduce vehicle downtimebull Benchmark staf ng against similarly sized eetsbull Ensure JIT inventory processesbull Determine facility size requirementsbull Project employee and labor costsbull Network con dentially with other eet managersbull Review RFP samples and policy manualsbull Join a community of professionals with challenges bull similar to your own at www eettoolboxcom
Ensure JIT inventory processesbull
USE THE FLEET TOOLBOX TO
Compare your eet using a bullrobust benchmarking toolAnalyze labor rates bullReduce vehicle downtimebullBenchmark staf ng against similarly sized eetsbull
INTRODUCING
Equipped with all the tools you need to run an efficient fleet
DEVELOPED BY
GF Toolbox concept FINALindd 1 51311 110342 AM
GF0611toolboxindd 1 51311 114257 AMGF07_Directoryindd 35GF07_Directoryindd 35 7511 34439 PM7511 34439 PM
36 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
wwwfleetcertificationcom
Certify Your Fleet Operation
GF0711certificationindd 1 7111 100056 AM
RICHLAND COUNTY SC William Peters 1147 106 1 24
NOTABLE ACCOMPLISHMENTS Provides weekly fl eet status report to County administrators about vehicle availability and preventive maintenance services performed The fl eet division was instrumental in the development of the Countyrsquos Air Quality policy
SALT RIVER PROJECT AZ Jim Wood 1945 207 6 86
NOTABLE ACCOMPLISHMENTS By using fuel hedging the Department has remained close to its projected budget despite the volatility of the market Transportation Services was 3-percent under budget due in part to staff reductions and careful budget management
SAN ANTONIO WATER SYSTEM TX David Kilbourne 450 724 5 49
NOTABLE ACCOMPLISHMENTS Implemented a fuel card test program allowing drivers to use commercial stations and a GPS test program to monitor location and vehicle operations Set up a sewer cleaning equipment preparation team increasing line cleaning crew time by 40 minutes each day
SANDIA NATIONAL LABORATORIES FLEET SERVICES NM
Mark Crawford 808 2050 4 47
NOTABLE ACCOMPLISHMENTS Received the 2010 GreenGov Presidential Award for involvement in developing constructing and testing a solar-powered cart Uses a driving simulator to help train drivers through a series of computer-generated real-world scenarios
SKOOKUM FORT RILEYGSA WA Michael Powell 1211 380 1 7
NOTABLE ACCOMPLISHMENTS Introduced electric vehicles for use low-mileage use Provides detailed fl eet information to managers including VIN license tag information and the last preventive maintenance date
SNOHOMISH CO PUBLIC WORKS FLEET MGT DIV WA
Allen Mitchell 896 393 3 49
NOTABLE ACCOMPLISHMENTS Sold and redeployed 75 under-utilized vehicles reducing fl eet expenses by $827863 Reduced GHG emissions by 85 percent increasing the Departmentrsquos Evergreen Fleets program rating from a three- to four-star rating on the fi ve-star scale
STATE OF DELAWARE FLEET SERVICES DE Terry Barton 2344 0 0 37
NOTABLE ACCOMPLISHMENTS Because it has no operating repair or fueling facilities Fleet Services provides vehicles for $2645 per day including fuel maintenance 247 roadside assistance EZ Pass and GPS tracking Upgrades to the central operation system will increase ability to make reservations via the Internet freeing up fl eet resources
STATE OF GEORGIA DEPT OF ADMINISTRATIVE SERVICES GA
Ed Finnegan 21670 228 146 4
NOTABLE ACCOMPLISHMENTS Rolled out the ARI Insights Vehicle Mgmt System four months ahead of schedule Arranged to have a permanent rental car from Enterprise placed at state agency that did not qualify for an additional vehicle for a savings of $10000 a 23 percent drop from fees spent the previous years for the rental and staff pick-up and drop-off time
STATE OF KENTUCKY KY Forrest Banta 4723 0 1 28
NOTABLE ACCOMPLISHMENTS As part of the governorrsquos Smart Government Initiative the division is reviewing vehicle usage the possibility of self-insurance revising the take-home vehicle policy and establishing a short-termdaily rental contract The division purchased 125 alternative-fuel vehicles for an average increase in fuel economy of 55 mpg
TOWN OF BUCKEYE AZ Michael DePaulo 231 45 1 5
NOTABLE ACCOMPLISHMENTS Made the decision to outsource on-callafter-hours service for a total cost of $263 a savings of more than $13000 from the previous year Established a motor pool that included eight vehicles for all Town departments
UNIVERSITY OF CALIFORNIA DAVIS CA Richard Battersby 1000 300 1 26
NOTABLE ACCOMPLISHMENTS Through careful analysis and planning lowered operating expenses by 17 percent or $12 million To assist its customers and leadership the department developed an extensive array of fl eet metrics and reports designed to better enable vehicle and transportation decisions
UNIVERSITY OF WASHINGTON WA Jolie Tahara 653 0 1 18
NOTABLE ACCOMPLISHMENTS Reduced the number of yearly scheduled preventive maintenance visits by 30 percent with an overall fl eet availability of 95 percent Fleet services purchased fi ve hybrid step-vans and one hybrid paratransit shuttle to reduce both operating costs and CO2 emissions
VEHICLE AND TRAVEL SERVICES DEPARTMENT OF TECHNOLOGY MANAGEMENT amp BUDGET STATE OF
MICHIGAN MIJoyce Van Coevering 6910 308 1 32
NOTABLE ACCOMPLISHMENTS Streamlined the motor pool reservation system giving users 24-hour access to VTS vehicles The system FleetCommander tracks real-time utilization and displays graphs gauges online forms and a wide variety of reports based on consistent normalized data
WAKE COUNTY NC Thomas Kuryla 873 90 1 15
NOTABLE ACCOMPLISHMENTS Implemented a fuel management software system which allows employees to fi ll up without a fuel card and prevents misuse of County resources The system also collects data through the vehicle OBD connection such as odometer readings idle time run time and OBD codes
WASHINGTON STARE DEPARTMENT OF TRANSPORTATION (WSDOT) WA
Greg Hansen 2314 1354 37 209
NOTABLE ACCOMPLISHMENTS Adjusted its preventive maintenance schedules using fuel consumption as the basis for service rather than time as part of its efforts to reduce agency emissions by 15 percent of 2005 levels by 2020 Has implemented back-up camera and in-cab audible warning device technologies to improve safety and prevent equipment damage
ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
GF07_Directoryindd 36GF07_Directoryindd 36 7511 34439 PM7511 34439 PM
wwwfleetcertificationcomwwwfleetcertificationcom
in partnership with
GF05
-4311
Certify Your Fleet Operation
GF0711certificationindd 1 7111 100056 AMGF07_Directoryindd 37GF07_Directoryindd 37 7511 34442 PM7511 34442 PM
38 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
AFFB11gfcindd 1 52711 74645 AM
2011 lsquo100 BEST FLEETrsquo JUDGESThe pool of judges for the 2011 100 Best Fleets spent countless hours reviewing applications following up with
nominees and lending their expertise to the program This yearrsquos judges were
2011 ELITE FLEETSThis prestigious award is given to the No 1 fl eet winners from the previous four years
which are still meeting the highest standards in fl eet excellence
2010 NO 1 FLEET CITY OF TROY MICH
2008 amp 2009 NO 1 FLEETHILLSBOROUGH COUNTY FLA
2007 NO 1 FLEETVOLUSIA COUNTY FLA
GEORGE BAKERDirector of Central Services
Volusia County Fla MARILYN RAWLINGSFleet Manager
Lee County Fla
MF
SAMUEL LAMERATOSuperintendent of Fleet MaintenanceCity of Troy Mich
STEVE RILEYDirector of Fleet OperationsCity of Coral Gables Fla
GF07_Directoryindd 38GF07_Directoryindd 38 7511 34443 PM7511 34443 PM
Register Now at wwwGreenFleetConferencecom
or call (800) 576 - 8788
OCTOBER 3-4 2011Gaylord Texan bull Grapevine TXThe Green Fleet Conference amp Expo is the only event which focuses
exclusively on environmental sustainability for car and truck fl eets Others may
touch on the subject but Green Fleet Conference amp Expo specializes in
it offering two intense concentrated days of education enterprising dialogue
and engaging exhibits If you are a fl eet manager in either the corporate or
government arena make room in your calendar for this must-attend event
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Supporting Organization
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AFFB11gfcindd 1 52711 74645 AMGF07_Directoryindd 39GF07_Directoryindd 39 7511 34451 PM7511 34451 PM
40 Government Fleet JulyAugust 2011
PUBLIC FORUM By Mike Antich
Why do many in senior
management or elect-
ed offi cials not listen
to their fl eet managers I know
many may dispute this asser-
tion but the reality is that many
public sector fl eet managers do
not have the ear of their manage-
ment and elected offi cials
Herersquos a real-world case in
point One fl eet manager relat-
ed to me that his management
hired an outside consultant to
analyze the performance of
the municipal fl eet and submit
recommendations for improve-
ment The fl eet manager relat-
ing this story to me is held in
high esteem by his peers and
has been very proactive Over
the past several years he made
detailed recommendations on
how to improve the Cityrsquos fl eet
operations however his recom-
mendations fell on deaf ears
When the consulting company
issued its follow-up report it
was enthusiastically received by
management and the city coun-
cil What was distressing to the
fl eet manager is that the consul-
tant recommended exactly what
he had recommended earlier
Why did his recommendations
fall on deaf ears while the al-
most identical recommenda-
tions made by the consultant
were met with enthusiasm
This dilemma is not solely
restricted to fl eet managers
The same complaint is heard
from in-house IT personnel
staff attorneys et al One reason
is that some management value
an outside opinion which
presumably is not vested to
a particular outcome These
proponents argue that a
consultant can offer a different
more objective perspective
about how a problem can be
solved Also consultants are
exposed to a variety of operations
and different methods used to
deal with the same issues facing
your operation But this theory
falls apart when the consultantrsquos
recommendations are identical
to the in-house manager and
one is accepted over the other
The reality is it is a deeper issue
of management not listening
to its in-house subject-matter
experts
Herersquos another example from
a different fl eet manager which
illustrates this point
ldquoMy outfi t hired an outside
consulting company to perform
a fi nancial and operational au-
dit When completing the audit
the consultant wrote a review
The opening comment in the
fi nal review was lsquoYour fl eet is
operating well under benchmark
averagesrsquo They then went on to
make further cost-saving rec-
ommendations After the review
meeting I sent several e-mails
to my reporting offi cials with a
single note lsquoWe paid this outfi t
how much to tell us thisrsquordquo
This fl eet manager went
on to summarize what is at the
heart of this problem ldquoMy point
is what a shame that manage-
ment all the way up the line
wonrsquot ask (then listen to) the
people who know their jobs as to
what would be good actions and
practices to take for operational
cost savings Of course this ap-
plies to all departments and not
just fl eet operations The bottom
line is when will management
learn to listenrdquo
However the blame isnrsquot all
one-sided In the fi nal analysis
many fl eet managers do a very
poor job in elevating their pro-
fessional stature in the eyes of
senior management The sad re-
ality is that if you donrsquot take the
lead in defi ning your expertise as
a professional fl eet manager and
showcasing your value to the
management team someone else
will do so which is often errone-
ous and the source of mispercep-
tions about your capabilities
UNDER-APPRECIATIONThese are turbulent times
for public sector fl eet managers
Many fl eet managers are under-
appreciated by user groups se-
nior management and elected
offi cials Sometimes the fl eet
manager is at fault because he or
she does a poor job of promoting
themselves and their department
to management When money is
scarce and budgets are tight or
need to be cut fl eet managers
quickly fi nd themselves on the
radar screen of elected offi cials
the local news media and tax-
payer watchdog groups
How do you prove you are
doing a good job You may think
you manage a well-run fl eet but
do you have the metrics to sub-
stantiate this assertion If you
can quantify the performance
of your operation to manage-
ment and elected offi cials they
are more likely to appreciate the
value of the service provided
However this lack of un-
derstanding by management is
often the root of inquiries that
put fl eet managers on the defen-
sive attempting to justify their
performance Fleet managers
should not assume management
understands their business and
knows they are doing a good job
If you want to demonstrate you
are competitive you need to de-
velop and measure on an ongo-
ing basis specifi c performance
metrics valuable to your user de-
partments that are available for
review by all interested parties
In todayrsquos weak tax base
fl eet managers can save taxpay-
er dollars by implementing ef-
fective fl eet policy maximizing
fl eet utilization right-sizing the
fl eet optimizing user depart-
ment productivity all while re-
ducing operating expenses The
sad part is that many fl eet man-
agers are not vocal about their
achievements and management
is not fully cognizant of their
contributions to achieving these
goals Fleet managers must be
viewed as valuable members of
the overall management team if
for no other reason than the fact
that they are managing tens of
millions of dollars of taxpayer
assets used to provide the ser-
vices taxpayers demand
Irsquoll admit that I too am mys-
tifi ed by the under-appreciation
of many fl eet managers I am
continually impressed by the
caliber of todayrsquos public sector
fl eet managers and how they
overcome the challenges they
face day-in and day-out Each
year fl eet managers and their
teams struggle to do more with
less money Perhaps it is be-
cause the personalities of many
fl eet managers who are humble
by nature and not prone to self-
promotion
It is high-time senior man-
agement and elected offi cials
realize the value of their fl eet
managers and utilize this ex-
pertise to its fullest extent My
message to senior management
is a simple one Listen to your
fl eet manager
Let me know what you think
mikeantichbobitcom
MESSAGE TO MANAGEMENTLISTEN TO YOUR FLEET MANAGER
GF07_Editindd 40GF07_Editindd 40 7511 32203 PM7511 32203 PM
The Choice Is Clear mdash And CleanYour fleet can get the same horsepower and torque performance as gasoline for 30 less in fuel costs ndash
and with 60 fewer emissions mdash thanks to ROUSH CleanTech Liquid Propane Injection fuel systems
Propane autogas fuel systems by ROUSH CleanTech let you operate on a price-stable North American-
sourced fuel with no engine modifications required That means yoursquoll get all the benefits of propane
autogas with no compromises in your vehiclersquos factory warranty protection
PERFORMANCE IDENTICAL
VEHICLE WARRANTY IDENTICAL
FUEL COSTS 30 LESS
EMISSIONS 60 LESS
PROPANE AUTOGAS VS GASOLINE
80059ROUSH ROUSHcleantechcom
20075 ndash 2008 2009 ndash 2010 2009 ndash Newer 2009 ndash Newer 2009 ndash NewerFord F-150 Ford F-250 F-350 Ford E-150 E-250 E-350 Ford E-350 DRW Cutaway Ford E-450 DRW Cutaway(54L V8) (54L V8) (54L V8) (54L V8) (68L V10)
UPFITS AVAILABLE
THE ZERO COMPROMISE ALTERNATIVE FUEL SOLUTION
AF0111roushindd 1 121310 125816 PMGF07_C3-C4indd 993GF07_C3-C4indd 993 7511 32340 PM7511 32340 PM
GF07_C3-C4indd 994GF07_C3-C4indd 994 7511 32346 PM7511 32346 PM
- GOVF_991_NO_BOX
- GOVF_992
- GOVF_1
- GOVF_2-3
- GOVF_4-5
- GOVF_6-7
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x Secure Automated Key Storage Box
at the Motor Pool Location
x Smart Card Technology for
Ease of Use and Security
x 247 Online Motor Pool Reservations
x Automated Availability Management
Confirmation and Customer Notifications
x Real-time Wireless Odometer Readings
and Trip Data Transfer to FleetFocus
x Integrated Billing
x Business Intelligence with Reporting
and Dashboards
x Optional GPS Integration
x Single Database for Maintenance
and Fueling Management
x FuelFluids Inventory Consumption
Management
x Real-Time Validation of Meter
Readings Tank Capacities and
Vehicle Authorization
x Support for Smart Cards Proximity
CardsKeys Magnetic Stripe Cards
and Radio Frequency Identification
(RFID) Option
x Support for Gas Diesel CNG LNG
Hydrogen Alternate Fuels and Fluids
x Cradle-to-Grave Equipment
and Vehicle Tracking
x Work Order Management
x Warranty Management
x Preventive Maintenance Scheduling
x Parts Inventory Management
x Fully Integrated Real-Time
Fuel Management System
x Key Performance Indicator
(KPI) Dashboards
x Wireless Data Collection Functionality
x Latest Web-Based Technology
AssetWorks Offers the ONLY Fully Int
Automated Fueling System and Motor P
GF07_C2-1indd 992GF07_C2-1indd 992 7511 31547 PM7511 31547 PM
wwwassetworkscom | 6106879202
1 City of Portland OR
3 City of Columbus OH
5 City of Culver City CA
8 City of Colorado Springs CO
9 City of Los Angeles CA
10 City of Riverside CA
12 City of Austin TX
16 City of Sacramento CA
22 University of California Davis CA
27 Sandia National Laboratories Fleet
Services NM
28 Indianapolis Fleet Services IN
30 City of Mesa AZ Fleet
Services Department
35 Prince Georgersquos County MD
42 County of Sonoma CA
44 City of New York Parks amp Recreation NY
48 Monterey County CA
52 City of Long Beach Fleet Services CA
59 County of Riverside CA
64 City of Fairfield CA
66 New York City Police Department NY
67 City of New York DCAS Managed Fleet NY
69 City of Chicago Department of
Fleet Management IL
69 City of Edmonton Fleet Services AB
71 Idaho National Laboratory (INL) Integrated
Transportation Services ID
72 NDDOT State Fleet Services ND
73 City of Tempe AZ
73 State of Delaware DE Fleet Services DE
79 Dept of Administrative Services State of
Georgia GA
83 Washington State Department of
Transportation (WASHDOT) WA
Congratulations to our customers who were named as the 100 Best Fleets
ntegrated Fleet Management Software
Pool Management Solution on the Market
We Work for Government Fleets
ldquoCityFleet uses FleetFocus
to track all aspects of our
business The software
provides seamless data
capture fleet analysis and
meaningful reports These
features enable better
accountability improve
business performance
enhance customer service
and give us our competitive
edge over the private sectorrdquo
John S Hunt CPFP Fleet Director
CityFleet City of Portland
Learn more about how the 1
Fleet City of Portland uses
AssetWorks technology to
enhance their operations at
assetworkscomportland
GF07_C2-1indd 1GF07_C2-1indd 1 7511 31553 PM7511 31553 PM
2 Government Fleet JulyAugust 2011
GOVERNMENT FLEET
GF0711gpsinsightindd 1 7111 92156 AM
ON THE COVER
The Public Sector Fleet Manager of the Year and No 1 Fleet from the 100 Best Fleets program were announced at the Government Fleet Expo amp Conference in San Diego
JULYAUGUST 2011 bull A BOBIT PUBLICATION bull VOLUME 9 - ISSUE 5 WWWGFLEETCOM
14 SAM LAMERATO NAMED 2011 PUBLIC SECTOR FLEET MANAGER OF THE YEARThe City of Troy Michrsquos Sam Lamerato CPFP was awarded Government Fleet magazinersquos 2011 Public Sector Fleet Manager of the Year honor Lamerato helped implement a successful insourcing program and led to the Cityrsquos No 1 spot in the ldquo100 Best Fleetsrdquo in 2010
18 A SWIFT RISE TO FAMEFrom an unranked position in 2005 to No 2 last year the City of Portland Ore CityFleetrsquos dedication helped the organization quickly shoot to the top and be named No 1 among the ldquo100 Best Fleetsrdquo
22 GFX 2011 UNITS FLEET PROFESSIONALS IN SUNNY SAN DIEGOThe 4th annual Government Fleet Expo amp Conference (GFX) held at the San Diego Convention Center in Southern California June 6-8 brought together more than 550 public sector fl eet professionals and industry suppliers
24 100 BEST FLEETS TOP PUBLIC SECTOR FLEETS RECOGNIZEDPublic sector fl eet managers are facing more challenges than ever be-fore and are coming up with increasingly cost-effi cient and creative ways to ldquodo more with lessrdquo These top fl eets set the bar for the public sector fl eet profession
4 ON THE WEB
6 MAIL STOP
8 INDUSTRY NEWS Public Sector Fleets Get Audited
40 PUBLIC FORUM Listen to Your Fleet Manager
14
18
TFYfFaGEi
FEATURES
DEPARTMENTS
22Government Fleet (USPS 740) is published bi-monthly with an additional issue in June by Bobit Business Media 3520 Challenger Street Torrance California 90503-1640 Periodicals Postage Paid at Torrance CA 90503-9998 and Additional Mailing Offi cesPOSTMASTER Send address changes to Government Fleet PO Box 1068 Skokie IL 60076-8068 Please allow six to eight weeks for address changes to take effect Please allow six to eight weeks to receive your fi rst issue Bobit Business Media reserves the right to refuse nonqualifi ed subscriptions Please address editorial and advertising correspondence to the executive offi ces at 3520 Challenger Street Torrance California 90503-1640 The contents of this publication may not be reproduced either in whole or in part without the consent of Bobit Business Media All statements made although based on information believed to be reliable and accurate cannot be guaranteed and no fault or liability can be accepted for error or omission
e n c
2RRPfows
GF07_TOCindd 2GF07_TOCindd 2 7511 31633 PM7511 31633 PM
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CCCAAALLLLLL (((888777777))) 333777777-333000333666
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Immediately Cut Costs with these GPS Tracking Benefits
raquo Reduce Speeding
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raquo Insurance Discounts
raquo Improve Invoicing Accuracy
For a free demo visit wwwgpsinsightcomgov
Take Full Control Of Your Fleet
Nationwide coverage Regional offices in Phoenix Chicago Los Angeles and Oklahoma City
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4 Government Fleet JulyAugust 2011
What Youre Reading
wwwgovernment-fl eetcomw
FFLE00252_D186330_Pg_R05indd 1 33010 1142 AM
GF1110ford_gradindd 1 102510 84746 AM
CALIFORNIA DGS FLEET FACILITY CLOSURES LEAVE ONE GARAGE IN SACRAMENTOAnd I thought my one-car garage was tight
100 BEST FLEETS COMPLETE RANKINGS ANNOUNCED FOR 2011Go to government-fl eetcom for the complete list
2012 CHEVROLET IMPALA TO FEATURE NEW ENGINE IMPROVED MPGThe 2012 model will also be the fi rst Chevrolet Impala Police to feature StabiliTrak GMrsquos electronic stability control technology
10 INITIATIVES TO TAKE IN THE NEXT 12 MONTHSPresented by Bob Stanton CPM CPFP director of fl eet management for Hillsborough County Fla at GFX 2011 on June 7
PORTLAND NAMED NO 1 FLEET AMONG 100 BEST FLEETS FOR 2011Moves from number 78 to number 1 in twelve months
THE 51
2
3
4
5
Government-fl eetcomrsquos Top 5 most popular stories as of July 5 2010
THE FLEET CHANNELS
Use the navigator on the government-fl eetcom home page to browse the latest articles from the channels Enter a channel to view in-depth news articles tools calculators and more related to that specifi c topic
JulyAugustrsquos Web Channel Highlight Safety amp Accident ManagementKeep control of your costs and improve the safety of your public sector fl eet by reducing internal and external risks Driver habits and policies can have a large impact on both your expenses as well as the safety of your drivers and others
bull Liability Risk for Government Fleet Organizations Under Current Law
bull Incentivizing Drivers to Conserve Fuel
bull How to Minimize Workplace Injuries
bull Bright Ideas Policy
bull Bright Ideas Safety
Industry Trends Telematics Safety Remarketing Fuel
RECEIVE BREAKING NEWS WHEN IT HAPPENSSign up for Government Fleetrsquos bi-weekly eNewsletter for timely updates on the latest industry news in public sector fl eet management as well as research and trends industry events and current Government Fleet magazine articles and features Subscribe at wwwgovernment-fl eetcom
3
MARKET TRENDSBy Mike Antichwwwgovernment-fl eetcomBlogGF-Market-Trendsaspx
June 27 Message to Manage-ment Listen to Your Fleet Manager
April 18 The Value of Creating a Fleet Advisory Board
WHAT WErsquoRE BLOGGING ABOUT
WWBBBBBLO
ANTICH
FLEET BLOGS
The Voice of the Fleet Community (wwwfl eetblogscom)
July 3 California Supreme Court Maintains That Employers Cannot Be Liable Twice For The Negligence Of Their Employeesby Michael Bragg
July 3 The enemy of strategic initiativeby Aaron Alvarado
June 30 Getting the Most Miles Out of Your Event Budgetby Elisa Durand
June 28 30000000 Barrels if Oilby Joseph Thompson
June 20 Public Sector Unions ndash Part 2by Anonymous Public Fleet ManagerW
Interested in starting your own blog Go to wwwfl eetblogscom for more information
Fleet Toolbox is like having a fl eet consultant in your offi ce whenever you need it most We offer online tools allowing you to benchmark your operation connect with peer experts share your accomplishments fi nd crucial document templates ensure your competitiveness and develop solutions to your challenges Itrsquos truly a complete fl eet tool right at your fi ngertips
GF07_WebTOCindd 4GF07_WebTOCindd 4 7511 31722 PM7511 31722 PM
SMARTERAt Ford Fleet we never stop learning We believe in continually pushing ourselves to bring the best thinking and innovations to market Our exclusive Crew Chieftrade feature is just one example It provides real-time telematics for tracking routing times fuel economy vehicle performancemaintenance engine idle times even vehicle speed and location With online access to Crew Chiefrsquos customizable tools and displays fl eet managers get critical up-to-date information exactly when they need it Ford Fleet Get More
fl eetfordcom
Optional feature available on select models Some features are unavailable while driving
FFLE00252_D186330_Pg_R05indd 1 33010 1142 AM
GF1110ford_gradindd 1 102510 84746 AMGF07_WebTOCindd 5GF07_WebTOCindd 5 7511 31732 PM7511 31732 PM
6 Government Fleet JulyAugust 2011
MAIL STOP
SAVING MONEY GOING GREEN amp REDUCING RISK
There is a risk to extending
preventive maintenance (PM)
intervals In our fl eet operation
we track PMs with a single work
order and PM follow-ups on
another In 2008 we extended
our PM intervals from 4000 to
5000 miles (We also increased
the hours on our heavy-duty
vehicles and construction equip-
ment) We found that by doing
this we increased our risk of not
maintaining our vehicles in the
manner we were used to What
I mean is when we were using
the 4000-mile intervals around
41 percent of the time we would
fi nd something that needed
to be corrected This ranged
from safety equipment such
as expired fi re extinguishers
to worn tires and brakes After
we went to extended intervals
our follow-ups increased to 48
percent of the time
Advancements in oil and
vehicle technology are al-
lowing us to extend oil drop
intervals But is it worth the
risk of extending our intervals
out even further Our mechan-
ics kept telling us we were
dumping good oil down the
drain by keeping the intervals
short On the other hand itrsquos not
worth the risk when we see an
increased rate of discovering
something that needs adjust-
ment or replacement
Late last year we began
taking oil samples of the fl eet
ranging from the Toyota Prius
passenger car to the Interna-
tional WorkStar heavy-duty
truck We found that out of the
170 oil analyses we sent to the
lab 170 of them came back
with good results Our mechan-
ics were absolutely correct in
saying wersquore dumping good oil
down the drain Because of this
we felt confi dent about making
changes to our PM program
Today we use a synthetic
blend motor oil (that is at least
20-percent synthetic) and
implemented a PM program
that includes a green service A
green service occurs at every
other PM interval that instead
of an oil drop just replaces the
oil fi lter and tops off the oil
level Because of this we have
maintained our level of risk and
have been able to reduce our
fossil fuel use 54 percent based
on the use of synthetic products
and implementing green PM
programs Therersquos a lot more
to our story but it gives you a
snapshot of how agencies can
save money go green and
reduce exposure to risk
Gary LentschFleet Supervisor
Eugene Water amp Electric Board Fleet ServicesEugene Ore
OEMS NEED COMMON SENSEWhy do we need 17- 18- and
19-inch tires with lower tread
wear at higher cost What this
accomplishes is simply more
and larger tires in landfi lls or
to recycle When will Detroit
Tokyo Seoul and Akron
understand sustainability With
our failing worldwide economy
the manufacturer who will suc-
ceed is the one who understands
value sustainability mpg total
cost of ownership and respects
the customer Some OEMs con-
tinue to tout engine horsepower
in ads show cars being driven
stupidly and only as a last resort
talk about mpg and safety
These OEMs will fail because
they do not understand or are
not planning for the new reality
of our markets Gas is $4-plus a
gallon and they talk horsepow-
er When will common sense
and reality hit home
Collins DowningManager
Transportation and ParkingLoyola University
Baltimore Md
CHARACTER HONESTY PASSION amp COMMITMENT
I want to thank Tom Johnson
as the founder of the ldquo100 Best
Fleetsrdquo program for all he does
to allow public fl eet managers
the opportunity to promote their
work to both their organizations
and communities The 100 Best
Fleets program
has been such a
valuable avenue
to help us educate
and inform
those we serve
I believe his
enthusiasm and
passion is obvi-
ous and present
in the way he
approaches the program I am
fortunate to have the ability to
connect with so many other fl eet
managers across the country
largely due to the ldquo100 Best
Fleetrdquo program and GFX where
the awards are presented
Character honesty passion
and commitment are values I
believe lead us down our road
of success Tomrsquos work has
made a tremendous difference
for the many public fl eet orga-
nizations involved in the 100
Best Fleets program
Tony JobanekFleet and Radio Manager
City of Eugene Ore
OPERATOR-DRIVEN DECISIONS
The Market Trends blog
entitled ldquoBe Part of the Solu-
tion Not Part of the Problemrdquo
was a very timely article I plan
to share this with upper and
top management In Loveland
Colo a key issue driving our
costs up thatrsquos outside our abil-
ity to control or even plan for
is decentralized fl eet control
In other words this gives fl eet
decision-making authority to
individual department heads
Most department heads some-
times donrsquot have the knowledge
nor the time to look into the
details of ldquoright-sizing equip-
ment choicesrdquo or ldquolifecycle costs
projectionsrdquo so they simply rely
on the person doing that job to
state his or her preference This
results in operators equipping
themselves for their worst-case
job needs instead of their normal
work needs
Operators almost
always choose their
preferred makes
and models ancil-
lary equipment
and drivetrain
confi gurations thus
destroying proven
cost reductions from
standardization
Stephen KiblerFleet Manager
City of Loveland Colo
GOVERNMENTS CHALLENGED TO GO GREEN
Many government services
and jobs require the use of
specialized heavy-duty trucks
However in terms of green fl eet
initiatives either a green fl eet
vehicle is not available in this
class of trucks or if it is the
premium to purchase the green
vehicle equates to the cost of a
police car and if we need a new
police car in fl eet wersquore buy-
ing the police car and to heck
with the green model truck I
personally would like to expand
our number of green fl eet
initiatives but the reality of the
matter is we have fewer dollars
to go around and as long as
conventional vehicle prices are
less than green vehicles wersquore
buying the former Plus un-
less yoursquore driving the vehicle
hundreds of thousands of miles
or keeping it 20-30 years how
can you make lifecycle cost
numbers calculate
John McCorkhill Jr CFMCAFMCEMCPFPDirector of Fleet Services
City of Lynchburg Va
w
O
a
p
a
l
a
c
d
co
t
GF07_Lettersindd 6GF07_Lettersindd 6 7511 31803 PM7511 31803 PM
Solutions you can trust acceptance you can depend on
For more information
Janet Hunnewell at 18665278870 wwwwrightexpresscomgov2011
Visit us at Fed Fleet July 26-28 2011 Booth 1700
The Wright Express Government Fuel Card Program is designed to meet the needs of any Federal State and Municipal organization As the market leader in the fuel card industry we offer customized solutions tailored to the needs of government fleets
s Specialized tax exemption and reporting for government
s Customized purchase controls for cost containment
s Timely alerts to help you enforce purchasing policies
s Point-of-sale 998 Level III data capture
s Acceptance at over 90 of US retail fuel locations
Manage your fleet program with ease and confidence
We currently serve over 265000 state and local vehicles an additional 260000 federal government agency vehicles and participate in the GSA SmartPay2 Program Contact us to learn how we can help you with your fleet program needs
GF07_Lettersindd 7GF07_Lettersindd 7 7511 31805 PM7511 31805 PM
8 Government Fleet JulyAugust 2011
INDUSTRY NEWS
JACKSONVILLE FL ndash A
fl eet audit conducted by the
City of Jacksonville Offi ce of
Inspector General called for
increased oversight of pro-
curement and inventory pro-
cesses including developing
formal policies and proce-
dures and assuming manage-
ment of all fl eet operations
currently co-managed with
another department
More details are available
at wwwgfl eetcomnews
Keyword Jacksonville
WASHINGTON ndash President Barack Obama
issued a memorandum directing federal agen-
cies that operate the federal fl eet of more than
600000 civilian and non-tactical military ve-
hicles to fi nd ways to reduce petroleum-based
fuel usage and cut costs
The memorandum includes a requirement
that all new light-duty vehicles leased or pur-
chased by agencies must be alternative-fueled
vehicles by Dec 31 2015 Examples given
include hybrid electric compressed natural
gas (CNG) and biofuel vehicles
Executive vehicles used by federal agen-
cies must be mid-size or smaller sedans (un-
less a larger vehicle is critical to the agencyrsquos
mission) and have limited engine sizes
In conjunction with the memorandum
the General Services Administration (GSA)
launched a pilot project to bring electric
vehicles (EVs) into the fl eet The GSA an-
nounced an initial purchase of more than
100 EVs which it will lease to 20 agen-
cies including the Department of Energy
and will be located in Washington DC
Detroit Los Angeles San Diego and San
Francisco The GSA said it will also coordi-
nate the installation of necessary charging
stations for the pilot
Fed Fleet Ordered to Purchase AFVs amp Right-Size
Jacksonville Parts Audit Recommends Increased Oversight
GAO Finds USPS Lacks Funds for Fleet OverhaulWASHINGTON ndash The US Government Accountability Offi ce (GAO) issued a report that
found the US Postal Servicersquos (USPS) fl eet of vehicles is aging seeing higher maintenance
costs as a result and needs new vehicles to meet federal sustainability standards The fl eet
consists of more than 215000 vehicles 192000 of which are light-duty mail delivery
vehicles that operate six days per week
The report said the USPS estimates the cost to replace 185000 delivery vehicles in the
fl eet with new fuel-effi cient gasoline-powered right-hand-drive models would be $58 bil-
lion mdash an unfeasible amount for the agency which is in a grim fi nancial situation
For now its plan is to purchase a small number of minivans for delivery and continue its
policy of maintaining the fl eet rather than purchasing new vehicles
The GAO recommended the USPS develop a strategy and timeline for addressing its
fl eetrsquos needs taking into account the change from a six- to a fi ve-day delivery schedule
consolidating facilities meeting federal requirements and continuing to deliver mail to
131 million residential and business addresses nationwide The USPS plans to deliver its
strategy along with a timeline for addressing the fl eetrsquos needs by December
More details are available at wwwgfl eetcomnews Keyword USPS
VP and Group PublisherSherb Brown
(310) 533-2451 bull SherbBrownbobitcom
PublisherEric Bearly
(310) 533-2579 bull EricBearlybobitcom
Editor and Associate PublisherMike Antich
(310) 533-2467 bull MikeAntichbobitcom
Managing EditorLauren Fletcher
(310) 533-2415 bull LaurenFletcherbobitcom
Senior Editor Grace L Suizo
(310) 533-2414 bull GraceSuizobobitcom
Associate EditorThi Dao
(310) 533-2544 bull ThiDaobobitcom
Web EditorGreg Basich
(310) 533-2572 bull GregBasichbobitcom
Production DirectorManagerKelly Bracken
(310) 533-2574
Brian Peach(310) 533-2548
Art DirectorVince Taroc
Editorial ConsultantHoward Rauch
DISTRICT ADVERTISING MANAGERS
PublisherSales ManagerEric Bearly
(310) 533-2579 bull EricBearlybobitcom
Great LakesRobert Brown Jr
1000 W University Dr Ste 209Rochester MI 48307
(248) 601-2005 FAX (248) 601-2004
RobertBrownbobitcom
Sales amp Marketing CoordinatorTracey Tremblay(310) 533-2518
Chairman Edward J Bobit
President amp Chief Executive Offi cerTy F Bobit
Chief Financial Offi cerRichard E Johnson
Business and Editorial Offi ceBobit Business Media 3520 Challenger Street
Torrance CA 90503-1640FAX (310) 533-2503
Change Service Requested Return AddressGovernment Fleet
PO Box 1068Skokie IL 60076-8068
Printed in USA
PORTLAND OR ndash The Portland Police Bu-
reau announced the redesign of the graphics for
its patrol cars on the Bureaursquos Facebook page
This new design will start to appear as new
cars enter the patrol fl eet Within fi ve years the
Bureau said all marked patrol cars will be solid
blue with white wrapped doors On the doors
are the words ldquoPortland Policerdquo and below
them is the slogan ldquoSworn to protect Dedi-
cated to serverdquo The design displays a red rose
between the words ldquoprotectrdquo and ldquoDedicatedrdquo
Portland Police Bureau Redesigns Patrol CarsThe new design for Portland Ore Police Bureau ve-hicles will be on all marked patrol cars within fi ve years
GF07_Indyindd 8GF07_Indyindd 8 7511 31845 PM7511 31845 PM
wwwagilefleetcom
GF0610agileindd 1 52010 35952 PM
LEASED OR OWNED
Wersquove got the tools for your fl eet
Every fl eet manager knows that
no matter the fl eetmdashleased or
owned big or smallmdashtherersquos a
unique set of tools needed to run
it right Thatrsquos what Fleet Solutions
ismdasha single source of fl eet
management tools and services
that help you manage your fl eet
with unmatched fl exibility
wwwfleetsolutionscom1-866-6LEASES
GF0111merchantsindd 1 12710 13720 PM
GF07_Indyindd 9GF07_Indyindd 9 7511 31846 PM7511 31846 PM
10 Government Fleet JulyAugust 2011
INDUSTRY NEWS
GF0511rmfmaindd 1 41411 44242 PM
Chicago amp Cook County Fleet Maintenance Face Possible ConsolidationCHICAGO ndash A new report issued by the City
of Chicago and Cook County proposes con-
solidating City and County fl eet maintenance
with the City as the service provider and the
County as the client The City would manage
fl eet maintenance operations for County High-
way Departments at a set labor rate plus the
invoiced parts cost County employees would
take vehicles in need of repair to City shops
Decentralized organization of County fl eet
maintenance services was cited as one reason
for proposing the City handle maintenance for
County vehicles In addition the vehicle com-
position for City and County fl eets is similar
which would allow the City to ldquoeasilyrdquo main-
tain County vehicles according to the report
Cost savings estimated in this proposal
would be along the lines of $300000 to
$700000 annually based on results from simi-
lar organizations
CAPE CORAL FL ndash An audit of
Cape Coralrsquos fuel management rec-
ommended a more comprehensive
approach to monitoring the fuel used
by City vehicles The audit did not
fi nd any evidence of fraud illegal
acts or abuse The audit reviewed
acquisition disbursement and man-
agement of fuel from 2006 to 2010
The audit came about after the
Cityrsquos internal fuel use review in fall
2010 fi nding it was unable to ac-
curately track fuel used or purchased
during a several year period
Citing the Cityrsquos fuel management
system (FMS) software as antiquated
and limited the report showed a gen-
eral lack of record-keeping or record
review as primary problems The audit
recommends a number of changes
The software system used doesnrsquot
have vendor support (due to a decision
by the City) and the integrity of the
database storing fuel-related data is
ldquosuspectrdquo according to the audit
The audit also noted the City
recently implemented a number of
policies to improve fuel management
including internal controls to monitor
fuel purchases improvement to soft-
ware application security developing
a comprehensive City Administration
Regulation to address fuel use in City
vehicles and equipment upgrading
the FMS software providing monthly
reports to the City Manager regard-
ing fuel purchases cost allocations to
user departments and creating a new
FMS database to better track future
fuel-related data
The audit recommended the City
acquire an enterprise-level fl eet
management system that provides
fuel-management capabilities rather
than continue solely with fuel-
management software
Cape Coral Audit Shows Fuel Management Improvements
GF07_Indyindd 10GF07_Indyindd 10 7511 31847 PM7511 31847 PM
Government Fleet JulyAugust 2011 11
GO FURTHER with WARD
Monitoring your fl eet and fuel data just got
easier with the industry leading Ward 4
Automated Fuel Management System
Ward 4s cutting-edge yet easy-to-use
technology helps dramatically reduce
expenses while enhancing environmental
sustainability initiatives The Ward 4 suite
of products from EJ Ward includes
wwwejwardcom1800580WARD
Fuel View W4 - accurate advanced
reporting and a user-friendly dashboard
Fuel Control Terminal W4 - highly
confi gurable fueling and data collection
Canceiver W4 - in-vehicle tracking and
communication device
AU TO M AT E D F U E L M A N AG E M E N T
GPS TRACKING
TIRE PRESSURE MANAGEMENT
Introducing the latest generation of Fleet Management Technology from Ward
CANCEIVER FUEL CONTROL
TERMINAL
FUEL VIEW
GF0711ejwardindd 1 7111 82240 AM
Missouri DOT to Close Facilities amp Cut StaffJEFFERSON CITY MO ndash The Mis-
souri Highways and Transportation Com-
mission voted to adopt a plan it said will make the Missouri
Department of Transportation (MoDOT) a smaller agency in
order to provide more funding for road and bridge projects
The plan calls for reducing MoDOTrsquos staff size by 1200
closing 131 facilities and selling more than 740 pieces of
equipment which include cars pickups vans dump trucks
loaders drills and stripers According to the Commission the
plan is projected to save $512 million by 2015
More details of the plan are available at wwwgfl eetcom
news Keyword MoDOT
NEW HAVEN CT ndash The
City of New Haven unveiled
its fi rst hybrid refuse truck
The City said it will result
in a 30-percent savings or
$5000 in fuel consumption
on an annual basis and will
result in reduced mainte-
nance costs due to the ex-
tension of the truckrsquos brakes
lifespan (four times longer
than traditional brakes)
The garbage truck is equipped with a hydraulic hybrid
system While braking the vehicle engages a pump to pres-
surize a reservoir of hydraulic fl uid As the truck starts mov-
ing forward again the fl uid runs through a hydraulic motor
boosting the truck forward and reducing the strain on the
diesel engine
The vehicle cost the City $388000 of which $70000 was
from a grant obtained by the Cityrsquos Offi ce of Sustainability
from Connecticut Department of Transportationrsquos Clean Fuel
Vehicle Program This grant money covers the incremental
cost of the hybrid system over a traditional truck
The City has fl eet of nine refuse trucks and plans to re-
place them with hybrids at the end of each truckrsquos lifespan
On average each vehicle transports 3888 tons of municipal
solid waste per year The City operates a total of 14 hybrids
in its fl eet 13 of which are cars or small SUVs plus the
refuse truck
In related sustainability efforts the City said that in 2007
it started using B-50 biodiesel in its fl eet the highest percent-
age of biodiesel in the Northeast The City also installed
solar-powered lights on a police cruiser as a pilot to cut down
on idling retrofi tted all school buses with pollution control
devices and will be retrofi tting the entire refuse fl eet as well
New Haven Takes Delivery of Hybrid Refuse Truck
The City of New Haven Conn refuse trucks each transport an average 3888 tons of municipal solid waste per year
GF07_Indyindd 11GF07_Indyindd 11 7511 31848 PM7511 31848 PM
GET ON BOARD WITH CHEVIN FLEET SOLUTIONS THE BIGGEST NAME IN FLEET MANAGEMENT SOFTWAREWhether yoursquore a State Municipal or Federal agency our fleet management software helps you manage and effectively maintain your equipment from initial specification through disposal regardless of size complexity or geographical spread
If yoursquore a Municipal agency you may face pressures to extend vehicle replacement cycles relentless mandates for staff reductions and cost cutting as well as political pressure to implement green fleet initiatives
We can give you real-time visibility over complete fleet running costs and utilization queries reports and key performance indicators can be used to accurately predict the right time for vehicle replacement Our fleet management software enables you to increase the value and operating life of equipment by ensuring proper maintenance schedules are adhered to while improving workshop productivity and inventory turns Yoursquoll be able to manage sustainability initiatives and monitor alternative fuel usage and emissions outputs
GF0311chevinindd 2-3 22211 94859 AMGF07_Indyindd 12GF07_Indyindd 12 7511 31848 PM7511 31848 PM
If yoursquore a State agency the trend towards centralization and consolidating of fleet functions may be a challenge You may face increased scrutiny by your customers concerning escalating charge back rates while trying to achieve fleet downsizing goals
Our enterprise fleet management system FleetWave provides a comprehensive suite of flexible General Service fleet tools to support your tactical requirements while providing a holistic view of all fleet related information This allows you to aggregate accurate operational and maintenance costs and automatically generate precise transparent and timely billing for vehicle usage based upon any organization hierarchy With the ability to benchmark fleet utilization based upon the agency department or driver you can use these statistics to make fact based right-sizing decisions
If yoursquore a Federal agency you may be under pressure to reduce greenhouse gas emissions and shrink your dependency on petroleum all while right-sizing your fleet without impacting mission readiness You probably spend countless hours gathering
data to meet regulatory reporting requirements such as DOE and FAST reporting
FleetWave offers unparalleled flexibility and can automatically process and track complete fuel details from any p-card or fuel card provider and seamlessly present your achievements based on benchmarks or scorecards FleetWave can aggregate unlimited data from GSA commercial lessors national accounts and internal workshops then share these details with internal finance and property management systems Yoursquoll achieve organization-wide visibility over utilization and running costs while supporting field level needs for maintenance operator and fuel management functionality
To get on board with Chevin please contact us to arrange a free system review Call (781) 793-0788email saleschevinfleetcomor visit wwwchevinfleetcom
GF0311chevinindd 2-3 22211 94859 AMGF07_Indyindd 13GF07_Indyindd 13 7511 31848 PM7511 31848 PM
14 Government Fleet JulyAugust 2011
Thirty-eight-year fl eet veteran Sam
Lamerato CPFP superintendent
of fl eet maintenance for the City
of Troy Mich was named the 2011 Public
Sector Fleet Manager of the Year by Gov-ernment Fleet magazine at the 2011 Gov-
ernment Fleet Expo amp Conference June 8
in San Diego
Lamerato was one of three fi nalists that
also included Paul Condran equipment
maintenancefl eet manager of the City of
Culver City Calif and Erle Potter PE
CEM state equipment manager of the Vir-
ginia Dept of Transportation (DOT)
Joe Frantz vice president sales sup-
port of award sponsor ARI presented the
award to Lamerato who thanked his staff
industry peers Government Fleet maga-
zine family and fellow fl eet managers
ldquoIt is an honor Irsquom thankful for all of
my mentors which includes all of you
other fl eet managers out thererdquo Lamerato
said ldquoIrsquom thankful to my staff Irsquom thank-
ful to my wife of 36 years for sticking by
me and understanding what I and those of
us in the public sector have to do to serve
the public mdash encourage your staff to be
better and make your systems communi-
ties and departments sustainablerdquo
Lamerato also said he owes thanks to
his biggest life infl uences his parents
ldquoMy father led by example of dedica-
tion and leadership in his workrdquo he said
ldquoTo this day he will call me at night and
ask lsquoDid the City get its moneyrsquos worth to-
dayrsquo My answer is always lsquoYes dad and
then somersquo rdquo
The City of Troyrsquos Sam Lamerato was awarded Government Fleet magazinersquos 2011 Public Sector Fleet Manager of the Year honor Lamerato helped implement a successful insourcing program and led to the Cityrsquos No 1 spot in the ldquo100 Best Fleetsrdquo in 2010
BY CHERYL KNIGHT
SAM LAMERATO NAMED 2011 NAMED 2011 PUBLIC SECTOR PUBLIC SECTOR FLEET MANAGER FLEET MANAGER OF THE YEAROF THE YEAR
GF07_PSFMOYindd 14GF07_PSFMOYindd 14 7511 31922 PM7511 31922 PM
Government Fleet JulyAugust 2011 15
HONORED FOR INITIATIVES amp INDUSTRY INVOLVEMENT
Lameratorsquos initiatives include the suc-
cessful implementation of an in-sourcing
program by the International City Manage-
ment Association being named the 2010
No 1 Fleet in the ldquo100 Best Fleetsrdquo receiv-
ing the Professional Manager of the Year
award for Public Fleets from the American
Public Works Association (APWA) and
developing organizing and producing two
fl eet conferences
He is also a member of the APWA (at
both the state and national level) the Rocky
Mountain Fleet Management Associa-
tion (RMFMA) past chair of the APWA
Fleet Service committee past chair of the
APWA CPFP Governing council Chrysler
Police Advisory board and contributing
author of several APWA fl eet manuals
With an annual fl eet budget of $75 mil-
lion the City of Troyrsquos fl eet department
includes 16 full-time employees on a two-
shift operation and two maintenance facili-
ties Lamerato manages a fl eet of more than
500 pieces of equipment used for 15 public
services departments including fi re police
public works engineering assessing build-
ing and parks and recreation personnel
He also oversees two fueling locations
13 in-sourced service agreements and the
security and maintenance of the public
works facility
RUNNING THE CITY FLEET LIKE A BUSINESS
Lamerato believes a municipal fl eet
needs to be run like a business
ldquoThe fl eet manager must keep his fi nger
on the pulse of his customers to ensure he
is providing the best most economical and
most timely services available in the areardquo
he said
He also stressed the need for continual
communication with City management and
department directors to ensure the fl eet di-
vision meets all expectations
ldquoI think what makes anyone successful
is a passion for their job It is not an 8-5
job for me mdash it is 247rdquo he pointed out ldquoI
am always observant searching for new or
better ways to improve our operation and
reduce our costs while providing depend-
able and effi cient vehicles and equipmentrdquo
Lamerato also emphasized that an im-
portant part of the Cityrsquos smooth-running
operation comes from a devoted team well-
trained staff and technicians who work to-
gether to give the best and most-effi cient
service to the City of Troyrsquos customers
ldquoOver the years wersquove developed a very
dedicated team of fl eet professionals who
enjoy the challenges of todayrsquos vehicles and
technologyrdquo he said ldquoThe team takes ex-
treme pride in their work which is demon-
strated by their fi nished products complet-
ed on schedule and to a high standardrdquo
Lamerato also pointed out the impor-
tance of assembling a team that includes
complementary talents and strengths
ldquoThey constantly impress me with their
technical skills and their professionalism
shown both at work and in their personal
livesrdquo he said ldquoThis crew loves a chal-
lenge and has a reputation for their inno-
vations and creativity while being mindful
of the time and cost on each repair This
earned them fi rst place in lsquo100 Best Fleetsrsquo
in 2010rdquo
After the ldquo100 Bestrdquo recognition the
City council and management acknowl-
edged the fl eet division during a council
meeting attended by staff which was tele-
vised throughout the City
The staff also was provided embroi-
dered shirts and shoulder patches for their
uniforms displaying their No 1 status in
ldquo100 Best Fleetsrdquo
ldquoI would not be where I am today with-
out the infl uence of countless other peers
and fl eet professionals who through net-
working help me grow in my professionrdquo
Lamerato said
IN-SOURCING PROGRAMS HELPS SUSTAINS FLEET DIVISION
Due to the Cityrsquos proactive in-sourcing
program which began eight years ago
the fl eet has successfully weathered the
storm of todayrsquos tougher economic times
The International City Management As-
sociation (ICMA) reviewed the City of
Troyrsquos fl eet operation and found the fl eet
Population 85000Size 36 square milesCity Fleet More than 500 vehicles including Fire and Police two mainte-nance locations with 16 employeesVehicle Info The City owns and operates 500-plus units including a wide range of equipment types mdash from lawn mowers to fi re apparatus
CITY OF TROY MICH FACTS
The City of Troy Mich fl eet services has in-sourced a signifi cant amount of work proving it to be competitive
The Cityrsquos smooth-running operation comes from a devoted well-trained team who work together to provide the best service possible
Sam Lamerato CPFP superintendent of fl eet maintenance for the City of Troy Mich proudly displays a Ford Escape Hybrid
GF07_PSFMOYindd 15GF07_PSFMOYindd 15 7511 31929 PM7511 31929 PM
16 Government Fleet JulyAugust 2011
F L E E T M A N A G E R O F T H E Y E A R
division sustainable
ldquoThe division has in-sourced a signifi -
cant amount of work to more than replace
the reduction of in-house vehicles and equip-
ment and has proven to be competitive in
cost comparisons with contracting vendors
in the private sectorrdquo Lamerato said
This fi nding resulted in the fl eet divi-
sion maintaining current staffi ng and fund-
ing at a time when other divisions were fac-
ing reductions to their budgets and staff
ldquoWhat began with a phone call from a
neighboring city offi cial eight years ago
evolved into 11 signed service agreements
with neighboring communities and school
districtsrdquo he said
Because many cities are dealing with
reduced revenues which in turn reduce the
cityrsquos budget Lamerato emphasized the
importance for fl eet managers to be able to
defend the vehicle replacement fund
ldquoBy having a vehicle replacement
scorecard and backup information on the
cost consequences of vehicles not being re-
placed on a timely basis the fl eet manager
will be prepared to answer challenges by
City management and councilsrdquo he said
He also added that the fl eet manager
must be able to defend their budgets by
having knowledge of what the Cityrsquos fully
burdened shop rate is compared to the sur-
rounding privately owned repair facilities
its direct and indirect repair ratios and its
vehicle-to-technician ratio
EDUCATIONAL PROGRAMS amp INDUSTRY NETWORKS
One of Lameratorsquos personal philoso-
phies exemplifi es the need for educational
programs for City management as well as
citizens to make them aware of the impor-
tance of a well-run fl eet operation to the
overall services provided to them
ldquoTodayrsquos fl eet managers need to spend
time on their shop fl oor reviewing repair
techniques of their staff and attending
training seminars and conferences to net-
work with their peers to broaden and rein-
force their management skillsrdquo he said
Lamerato himself stays actively in-
volved in the industry and personally
helped develop organize and produce two
fl eet conferences
For the past 15 years he has been
co-chair of Education for Michigan
APWA While developing educational
programs for Public Works professionals
for streets water and engineering depart-
ments during that time he noted there
were very few affordable programs geared
toward fl eet personnel
ldquoI made it a goal to develop two pro-
grams a year centrally located in the state
and specifi cally addressing upcoming
changes and current challenges to fl eet op-
erationsrdquo Lamerato said
The programs were opened up to in-
clude vendor booths and equipment dis-
plays While these programs started off on
a smaller scale they quickly grew to sell-
out capacities with waiting lists for ven-
dors display space and even speakers
ldquoWhen reviewing the evaluations at-
tendees comment on the sessions being ex-
tremely helpful in solving current issues and
the opportunity to network with fellow fl eet
personnel and vendorsrdquo Lamerato said
Moving forward Lamerato will continue
to collaborate with city managers and other
city divisions to ensure the City of Troyrsquos
ongoing success for its fl eet division
ldquoWe will continue to work toward our
common goal of providing the best most-
effi cient service for the tax dollars spentrdquo
he said
EDUCATIONbull September 1974 graduate of MOTECH
Automotive Education Centerbull State of Michigan Master Certifi ed
Mechanic amp ASE Master Certifi ed Auto amp MediumHeavy Truck
EMPLOYMENTbull September 1974 Hired by the City of
Troy as Municipal Service Employee (MSE) mdash D classifi cation ndash Serviceman
bull December 1974 Promoted to MSE mdash F classifi cation ndash Mechanic
bull July 1976 Promoted to MSE mdash G clas-sifi cation ndash LeaderHeavy Equipment Mechanic
bull July 1982 Promoted to Temporary Field Supervisor
bull August 1982 Promoted to Superinten-dent of Fleet Maintenance
HOBBIESFAMILYbull Hobbies Traveling fi shing home
improvement and the restoration of a 1966 Ford Mustang
bull Family Wife of 36 years one son two daughters two sons-in-law and four grandchildren
bull Life infl uences and mentors His par-ents former Troy City Manager Frank Gerstenecker and former Public Works Director Donald Spurr
GETTING TO KNOW SAM LAMERATO CPFP
One of the Cityrsquos staff members is shown re-viewing work performed on a fi re apparatus
Lamerato believes in the importance of as-sembling a team that includes complemen-tary talents and strengths
The Cityrsquos mechanics enjoy the challenges of todayrsquos vehicles and technology
The City of Troy oversees more than 500 vehicles including fi re and police and two maintenance locations
GF07_PSFMOYindd 16GF07_PSFMOYindd 16 7511 31932 PM7511 31932 PM
raquo ARI proactively helps the State of Georgia whose fleet exceeds 21000 vehicles
And along with those savings achieve seamless integration of fleet systems and technology for better efficiency
and productivity With our dedicated team and specialized support staff we understand and can serve the
unique needs of government fleets Work in partnership with ARI to build the fleet solution thatrsquos right for you
Learn more 1-800-477-4715
Read the full story and more at wwwarifleetcompartnersatwork
We helped them save their capital
Read the State of Georgia success story at wwwarifleetcompartnersatwork
ARI is the proud sponsor of the 2011 Public Sector Fleet Manager of the Year
Driven fleet professionals Driving results
5862NP G tFl t FINAL2 i dd 1 61411 12 48 34 PMGF07_PSFMOYindd 17GF07_PSFMOYindd 17 7511 31936 PM7511 31936 PM
18 Government Fleet JulyAugust 2011
In 2005 the City of Portlandrsquos City-
Fleet was unranked among the 100
Best Fleets With unhappy custom-
ers little trust and a lack of belief in
their own efforts CityFleet faced an up-
hill battle
Now just a few short years later the
fl eet has been named No 1 among the
100 Best Fleets mdash and has a long list of
accomplishments and proven progress to
back up the title
RISING FROM THE ASHES TO A NEW DAY
In 2005 things looked dour for the
fl eet But at the end of that year the City
hired John Hunt mdash fl eet manager for the
City of Fresno at the time and that yearrsquos
winner of Government Fleetrsquos Public Sec-
tor Fleet Manager of the Year With prov-
en successes the City of Portland hoped
he could breathe new life into the fl eet
Little did they know that over the next
few years Hunt and CityFleet staff would
transform as a team that would rise so
swiftly through the ranks mdash from No 78
in 2006 No 9 in 2007 No 4 in 2008 and
2009 No 2 in 2010 and now No 1
Despite such a dramatic climb on the
day of the announcement Hunt was still
unsure if hersquod secured the top spot mdash
right up until the moment the winner was
announced
ldquoEach year is a new competition with a
fresh clean slate We were No 2 last year
but we knew that didnrsquot mean we couldnrsquot
be beat by another organizationrdquo he said
ldquoBeing named among the 100 Best is
quite an honor because it means that an
organization has made a conscious deci-
sion to improve Portland staff made the
commitment and we are very excited to
be named No 1 this yearrdquo
When Hunt was hired in 2005 the
fl eet had a less-than-stellar reputation and
major hurdles to overcome Fleet needed
to boost operational effi ciency improve
services and fi nd a way to save money
On top of that were greater less tangible
challenges building trust with custom-
ers demonstrating proven best practices
and most of all possessing a high level
of faith
So how did the fl eet get turned around
Hunt said it started with relationships
ldquoThere may be many but I think the
basic secret to success is building trust
and reliability with your team custom-
ers your boss and the elected offi cialsrdquo
he said
Hunt started by identifying employee
strengths and matching them to the right
jobs After creating this strong founda-
tion for the fl eet he looked for opportu-
nities for improvement then gave fl eet
staff tools to help them advance and
achieve success Most importantly he
believed in his team
ldquoWe have staff members who have
been with CityFleet for nearly 30 years
That institutional knowledge is invalu-
able We listened to their ideas for im-
provement and empowered them Once
everyone in the organization believed in
themselves the stakeholders began to
believe in CityFleetrdquo he said ldquoOur staff
is our most valuable resource and City-
Fleet staff worked hard to improve over
the last fi ve years The team has shaped
a refreshed fl eet organization through
monumental changes in business perfor-
mance motivation work environment
attitude effi ciency communication and
cost-effectivenessrdquo
RELATIONSHIPS BUILD THE FLEETHunt and his team also worked very
hard to build customer relationships
They knew creating trust with its custom-
ers was a must for the success of the fl eet
ldquoBuilding trust is important because we
deal with equipment that must be main-
tained properly for the safety of City em-
ployees and the publicrdquo Hunt said ldquoAs a
service provider our goal is to deliver ex-
cellent service to our customers Under-
A SWIFT RISE TO FAMEFrom an unranked position in 2005 to No 2 last year the City of Portland Ore CityFleetrsquos dedication helped the organization shoot quickly to the top and be named No 1 one among the ldquo100 Best Fleetsrdquo
BY SHELLEY MIKA
A few of the accomplishments that have helped the City of Portland Ore rise to the top of the 100 Best Fleets program includebull Accelerated staff development and trainingbull Right-sized fl eet resulting in $4 million in
savingsbull Reduced overtime costs by 89 percentbull Doubled total ASE Master technicians on
staff
AT A GLANCE
GF07_Winnerindd 18GF07_Winnerindd 18 7511 32011 PM7511 32011 PM
Government Fleet JulyAugust 2011 19
standing their needs is the fi rst step and
we strive to provide service in a way that
makes customers want to come to usrdquo
With this charge in mind CityFleet
asked its customers to evaluate fl eet
analyzed the results then targeted large-
scale improvements When individual
concerns arose CityFleet addressed them
face-to-face whenever possible If it was
not possible to do so in person staffers
picked up the phone Then they acted
ldquoAs CityFleet continued to deliver on
promises customer trust in the organiza-
tion grewrdquo Hunt said
Customer satisfaction soon rose now
reaching astonishing levels CityFleet
reached a 98-percent customer satis-
faction rating even with a workload of
27000 work orders each year In fact
recent customer survey scores were more
than double the second-best service pro-
viders in the City
ldquoThese are spectacular results by
any measurerdquo Hunt said ldquoBut the short
time frame in which CityFleet developed
best practices implemented them and
tracked the results is especially impres-
sive And the fact that the results of the
survey indicated that CityFleet improved
more than any other city service surveyed
is astoundingrdquo
As customer satisfaction has continued
to improve so has employeesrsquo belief in
their abilities ldquoEmployees now feel pride
in their workplace see satisfi ed custom-
ers and have come to trust the managers
and themselvesrdquo Hunt said
A LONG LIST OF ACCOMPLISHMENTS
While it rates high among the reasons
CityFleet is successful customer and em-
ployee satisfaction are only the beginning
of a long list of accomplishments To list
all of them over the last year mdash let alone
the last fi ve years mdash would fi ll the pages
of Government Fleet In fact there was
only room for the top highlights on its ap-
plication
ldquoThere are so many other good things
we are doing I kept thinking of more
things I wish we would have added even
after the application had been submittedrdquo
Hunt said
However a few of the fl eetrsquos most
notable accomplishments are as follows
CityFleet
bull Accelerated staff development and
training
bull Right-sized the Cityrsquos fl eet by 192
units saving $4 million
bull Improved repair turnaround times
customer satisfaction and competi-
tiveness
bull Doubled the number of Automotive
Service Excellence (ASE) certifi ed
Master Technicians by offering cer-
tifi cation pay
bull Reduced overtime costs by 89 per-
cent through a more streamlined
workfl ow and new shop tools
bull Reduced commercial repairs by $1
million over two years through reor-
ganization of shop operations
bull Reduced parts costs by $300000 (36
percent) through bar coding inven-
tory management market analysis
and volume purchases
bull Became certifi ed as an Eco-Logical
Business by the Pollution Prevention
Excellence program
bull Recouped $1 million at auction for
the fl eet replacement fund
bull Signifi cantly greened the City fl eet
with the expanded use of hybrid
electric diesel particulate fi lters in-
cab heaters and alternative fuels mdash
developing the largest green fl eet in
the region
bull Implemented recycling efforts
purchased a rock crusher capable
of producing 160 tons of material
per hour use of refi ned oil scrap
metal and battery recycling and
removal of 2200 yards of contami-
nated soil
(Far left) John Hunt fl eet manager for the City of Port-land Ore motivates staff and proudly displays the teamrsquos ldquo100 Best Fleetsrdquo trophy which celebrates the whole teamrsquos efforts Fleet staff members are pictured maintaining ve-hicles and providing necessary repairs
GF07_Winnerindd 19GF07_Winnerindd 19 7511 32013 PM7511 32013 PM
20 Government Fleet JulyAugust 2011
1 0 0 B E S T W I N N E R S
GF0111ferrellgasindd 1 122010 122740 PM
bull Overall reduced the operating bud-
get by $17 million over the last
year and $5 million over the last
two years through new reporting
analysis right-sizing business part-
nerships computer programs time
standards inventory management
staff analysis and implementation
of a new fuel system
Hunt attributes the fl eetrsquos success to
committed staff a competitive business
model and the implementation of key
fl eet best practices He also continually
relies on the advice of past and present
fl eet managers and fl eet organizations
like the American Public Works Asso-
ciation (APWA) National Association
of Fleet Administrators (NAFA) Public
Fleet Managers Association and the Or-
egon Public Fleet Managers Group
ldquoPublic sector fl eets are not in direct
competition with one another so we
share valuable information and ideas all
the time between organizationsrdquo he said
ldquoMany years ago a great fl eet manager
used to say lsquosave your money hard times
are comingrsquo This lesson along with
many others helped prepare us for these
tough fi nancial timesrdquo
LESSONS LEARNED AND TRUST CULTURE BUILT
Along the way Hunt and his team
have learned some valuable lessons other
fl eets can benefi t from too Hunt said
chief among them is building a high trust
culture Part and parcel to that are open
lines of communication and continued
collaboration mdash like the weekly team
meetings he holds listening to concerns
and working directly with staff
Hunt said another excellent way to pro-
mote communication is by establishing a
Labor Management Committee (LMC)
which provides a regular structure for
sharing opinions and suggestions ldquoFor us
the group has become a cohesive force for
change and improvementrdquo he said
In terms of working with customers
Hunt and his team live by the notion of
treating customers the way they would want
to be treated by service professionals
And for the fl eet overall he recom-
mends being proactive rather than reac-
tive and investing heavily in the staff
ldquoGo out and meet with your customers to
fi nd out what they need and show them
that you are listening We proactively
meet with our customers fi nding ways to
help them achieve their goalsrdquo he said
ldquoEncourage teamwork and listen to your
staff mdash they know the business and they
work directly with the customers They
are your greatest assetsrdquo
OFFERING A SINCERE THANKS TO THE INDUSTRY
Hunt said he owes many thanks to
those who helped him lead his fl eet to
success For starters he thanks Govern-ment Fleet INVERS Mobility Solutions
and Tom Johnson for making the program
possible And of course he thanks his own
partners at the City mdash the Mayor and City
Council the Offi ce of Management amp Fi-
nance leadership team the customers and
of course the CityFleet team
ldquoCityFleet collaborates daily to pro-
vide excellent service and fi nd solutions
to each challengerdquo he said ldquoOnce we had
built trust our customers were willing to
provide us with feedback and help us to
understand special project needs from an
operations perspectiverdquo
He also extends gratitude to his
peers ldquoThere are many fl eet profession-
als who donate their time and fl eet anal-
ysis to others in the industry All they
want in return is for another fl eet to be
successful and for the betterment of the
fl eet industry in generalrdquo he said ldquoThis
includes past and present fl eet manag-
ers manufacturers and our vendors Irsquod
like to thank all of those folks for giving
generously to the fl eet industryrdquo
Last he lends a gracious nod to all of
the fl eet families ldquoTheir encouragement
and support make it possible for us to come
to work and do well each dayrdquo he said
STRIVING FOR CONTINUED SUCCESS
As Hunt refl ects on his fl eet be-
ing named No 1 he looks to the hard
work of his team the hard work of his
100 Best competition and the drive the
100 Best program offered his fl eet in its
rise to success ldquoI am extremely proud
of our team both at CityFleet as well
as the bureaus we serve and how we
work together to meet the challenge of
delivering quality service in these tough
economic timesrdquo he said ldquoIt feels great
to be named the No 1 Fleet in North
America but humbling at the same time
All of the fl eets that entered the 100 Best
Fleets program are doing good things
and continue to improve every day The
program is great in that it provides fl eets
with a road map for progressrdquo
Always focused on continuous im-
provement Hunt is sure to celebrate the
success on behalf of the hard work of his
team but is also quick to set new goals
ldquoCityFleet has made a conscious effort
over the last few years to build up the core
foundation of business operationsrdquo Hunt
said ldquoNow we are ready to move forward
and explore new challengesrdquo
SOURCEJohn Hunt fleet manager City of Portland Ore E-mail johnhuntportlandoregongov
CityFleet employees log an average 27000 work orders per year and recent customer service scores have been steadily increasing
GF07_Winnerindd 20GF07_Winnerindd 20 7511 32018 PM7511 32018 PM
When it comes to alternative fuels propane is far and away the best alternative
855-4AUTOGAS
GF0111ferrellgasindd 1 122010 122740 PMGF07_Winnerindd 21GF07_Winnerindd 21 7511 32020 PM7511 32020 PM
22 Government Fleet JulyAugust 2011
The 4th annual Government Fleet
Expo amp Conference (GFX)
held at the San Diego Conven-
tion Center in Southern California
June 6-8 brought together more than
550 public sector fl eet professionals
and industry suppliers
Former MLB all-star pitcher Dave
Dravecky opened with an inspirational
keynote address and Denton Cinque-
grana senior markets editor at OPIS
gave a keynote speech on the state of
the fuel market The conference includ-
ed the 2011 Public Sector Fleet Man-
ager of the Year and ldquo100 Best Fleetsrdquo
awards ceremonies engaging presenta-
tions and panels featuring fl eet experts
numerous networking opportunities
more than 85 exhibit booths and a
chance to explore San Diegorsquos Gaslamp
Quarter
Next yearrsquos event is scheduled for
June 18-20 2012 at the Colorado Con-
vention Center in Denver
Event coverage and an extended
photo gallery are available at www
gfl eetcom Keywords GFX 2011
2011 EXPOUNITES FLEET PROFESSIONALS IN SUNNY SAN DIEGO
Three days of sessions keynote speeches and networking gave at-tendees ideas solutions to take back and test in their fl eets
(Above left) Aaron Alvarado from City of Tempe Ariz conducts a session(Above right) MLB all-star pitcher Dave Dravecky presents a keynote
A networking power session on ldquoFleet Challenges and Solutionsrdquo brought fl eet professionals together to help each other reach their common goals
A pre-session on best practices from the 100 Best Fleets title ldquoLeading the Wayrdquo drew a crowd of fl eet managers looking for ideas to become one of the ldquobestrdquo
GF07_GFXindd 22GF07_GFXindd 22 7511 32054 PM7511 32054 PM
Government Fleet JulyAugust 2011 23
PHO
TOS
CO
UR
TESY
STE
VE
RIL
EY
The GFX show fl oor was packed full of new vehicles and informative displays Attendees spent quality time on the show fl oor learning about new technology and innovations
The 2012 Chevrolet Caprice Police Patrol Ve-hicle was on display
Mitsubishirsquos iMiEV zero-emissions vehicle packs a lot of punch in its small package
MEMA brought an Altec AT37-G telescoping ar-ticulating aerial truck to the show fl oor
Ford and Azure Dynamics brought the Transit Connect Electric to the show
Chevroletrsquos new CNG van was on display which will also be available in an LPG version
LeasePlan amp NJPA sponsored a networking evening at the Hard Rock Cafe
(Above amp Below) At the fi rst opening recep-tion event attendees were given opportuni-ties to network and grab a bite to eat
(Above) EnviroGuard had its low polluting lawn mowers on display
(Left) Attendees had several op-portunities to visit with vendors
(Right) Informative displays and on-site product demos were pro-vided at several booths
GF07_GFXindd 23GF07_GFXindd 23 7511 32105 PM7511 32105 PM
24 Government Fleet JulyAugust 2011
FPAR00360_D209891_VINad_R03indd 1 6911 255 PM
WT0711fordpartsindd 1 61011 43215 PM
The 100 Best Fleets recognizes and rewards peak-performing fl eet operations in North America and identifi es and encourages ever-increasing levels of performance improvement
1 PORTLAND OR John Hunt CPFP 2490 400 7 77
NOTABLE ACCOMPLISHMENTS Despite constantly declining budgets the fl eet accelerated staff development and ramped up training to expand its collective knowledge base The effort dramatically improved repair turnaround times and customer satisfaction Fleet also successfully negotiated ASE Master technician pay doubled personal tool allowance expanded shop tools and increased technician salaries for 2012
2 SAN BERNARDINO COUNTY CA Roger Weaver CPFP 3500 400 6 83
NOTABLE ACCOMPLISHMENTS Implemented comprehensive centralization initiatives with major users (sheriff fi re special districts human services and public works) In response to the economic downturn the department reported cumulative savings andor cost avoidance of $4114135 (FY2010-11 year-to-date and estimated) Some of these reductions are ongoingrecurring from previous years for a grand total of $171 million over the last seven years A ldquoNew Employee Handbookrdquo covering County safety and departmental policies was produced and also reviewed annually during work performance evaluations with all current employees
3 CITY OF COLUMBUS OH Kelly Reagan 3035 2884 4 120
NOTABLE ACCOMPLISHMENTS The City is currently constructing what will be the Cityrsquos fi rst compressed natural gas (CNG) fueling station and the largest and only fast-fi ll CNG station with public access in Ohio The City also increased morale Investments in training and safety equaled tangible results in the morale of City technicians Currently 83 percent of City mechanics are ASE certifi ed 55 percent are Master ASEs (73 employees hold 543 ASE certifi cations) The City also obtained the ASE Blue Seal for the fourth time in 2011 Due to the Cityrsquos increased focus on training testing and safety it has been able to steadily reduce its parts and services expenses thus reducing billing to City agencies
4 CITY OF CONROE TX Thomas Higgs 300 193 1 6
NOTABLE ACCOMPLISHMENTS In 2010 the City implemented an Interlocal Agreement with two external customers adding a total of 75 vehicles without adding a technician and estimated revenues of $83000 or approximately 8 percent of current approved budget Internal fl eet availability was increased from 96 percent to 98-plus percent for internal customers The City saved additional funds by negotiations with parts suppliers for increased discounts and technology utilization It has maintained certifi cation as an ASE Blue Seal shop for the past four years and 100 percent of staff is ASE certifi ed
5 CITY OF CULVER CITY CA Paul Condran 582 32 1 38
NOTABLE ACCOMPLISHMENTS The City held its second Regulatory Technical Summit in 2010 bringing together reps from more than 50 citiesagencies and industry policy makers The fl eet has also accomplished a sustainable fl eet progression 85 percent of the heavy-duty fl eet operates on CNG 28 percent of light-duty overall on-road fl eet is alternative fuelhybrid The City re-powered 12 heavy-duty CNG transit buses with the newest Cummins CNG engines using a $360000 grant The City was also the winner of the 2010 NAFA Fleet Management Association Sustainable Fleet Award for heavy-duty fl eets and has consistently ranked in the top 20 ldquo100 Best Fleetsrdquo since 2004
6 POLK COUNTY FL Bob Stanton CPFP 2575 332 11 35
NOTABLE ACCOMPLISHMENTS The County insourced its third County municipal fl eet operation (City of Ft Meade Fla) into fl eet operations Since 2010 the County has absorbed three municipal fl eet operations The Countyrsquos vehicle leasing program has been expanded to include County municipal governments allowing municipalities to spread limited capital resources over a broader range of vehicles It began using Craigslistcom to sell parts from salvaged vehicle The County also formed and leads a local consortium consisting of the Polk School Board City of Bartow Fla local Florida DOT district offi ce and the County to explore a partnership to collectively bring CNG into the County
7 CITY OF MOLINE IL JD Schulte CPFP 182 215 1 11
NOTABLE ACCOMPLISHMENTS The City has completed negotiations with a vendor selected to remove all lead wheel weights from inventory and supply the City with lead-free weights All Allison World Transmissions have been converted to a fully synthetic fl uid and oil-drain intervals were extended on these units to a full four years All City technicians use laptops on their toolboxes with the ability to view a live dashboard feed for fi ve key performance indicators (KPIs) Technicians are now able to see shop turnaround time for work orders open work orders by status scheduled versus non-scheduled repairs technician productivity by percentage and work orders with potential comebacks
8 CITY OF COLORADO SPRINGS CO Tom Monarco 2468 2053 8 67
NOTABLE ACCOMPLISHMENTS In 2010 the City completed the upgrade of its fl eet information system partnering with one of its customers City Transit to share costs of the upgrade and training It completed its upgrade of the fuel system which consisted of upgrading 11 sites that dispense nearly 22 million gallons of fuel annually Through the use of fuel futures pricing in 2010 the City saved nearly $5 million Fleet has another fuel contract in place for 2011 that should save the City another $4 million
9 CITY OF LOS ANGELES CA Richard Coulson 6007 5102 29 421
NOTABLE ACCOMPLISHMENTS Through evaluating fl eet to ensure it is the right size for operations the City reduced total inventory by more than 900 units Parts expenditures were reduced by carefully identifying preventive maintenance (PM) schedules PM checklists were also revised to maximize technician effi ciency The City has also worked to educate policy makers regarding the ldquoscience of fl eet maintenancerdquo It invested time educating policy makers about the cause and effect relationships between deferring maintenance and deferring vehicle replacements as well as provided tours of fl eet facilities
TOP PUBLIC SECTOR SPONSORED BY
FLEETS RECOGNIZED
RANK FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
Now with Hillsborough County Fla
GF07_Directoryindd 24GF07_Directoryindd 24 7511 34425 PM7511 34425 PM
With 24-hour access FordPartscom allows you to fi nd everything you need anytime you want The VIN search feature is a simple solution to fi nding the exact part you need to get the job done right Therersquos no better way to order parts than FordPartscom
ANY FORD PARTANY TIME
Let VIN search do the work
And you can order any time mdash so therersquos less downtime
FPAR00360_D209891_VINad_R03indd 1 6911 255 PM
WT0711fordpartsindd 1 61011 43215 PMGF07_Directoryindd 25GF07_Directoryindd 25 7511 34427 PM7511 34427 PM
26 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
10 CITY OF RIVERSIDE CA Kris Martinez 1041 320 2 35
NOTABLE ACCOMPLISHMENTS Alternative-fuel use by City vehicles increased The total of alternative fuel in use by the City has increased by 12 percent from 43064 to 48893 gallons of CNG per month reducing air emissions and fl eet operating costs due to the low cost of CNG The percentage of alternative-fuel vehicles in fl eet has increased dramatically The number of targeted vehicle classes has increased from 53 percent to 72 percent and the percent of clean vehicles has increased from 69 percent to 89 percent The City also instituted a Green Action Plan with a goal to reduce mobile sources of pollution by 5 percent through programs and partnerships
11 CITY OF FT LAUDERDALE FL John Rencher 1230 290 1 51
NOTABLE ACCOMPLISHMENTS In 2010 the City concluded a three-year vehicle and equipment utilization study and fl eet right-sizing program resulting in annual budgetary savings of $222300 and capital expenditure savings of more than $13 million It purchased two new hybrid aerial bucket trucks to replace older models using a grant in the amount of $150272 The grant was also used for retrofi tting 730 vehicles with CANceivers a fuel interface device providing accurate fueling data and idle time Fleet also achieved savings from cannibalization of totaled vehicles Instead of auctioning vehicles at $200 per unit the vehicles are retained to be ldquoparted outrdquo to save on parts costs
12 CITY OF AUSTIN TX Gerald Calk 3800 1400 7 199
NOTABLE ACCOMPLISHMENTS Fleet performed a self-assessment identifying areas of concern with a special emphasis on internal controls and environmental compliance Once weaknesses were discovered the City worked on restructuring its organization to cover certain areas as well as ensure compliance with regulatory agencies By doing this self-assessment and aligning operational needs with the overall needs of the City fl eet was able to hire needed personnel to strengthen its organization The City was a recipient of the 2011 NAFA Fleet Management Association Sustainable Fleet award and four of six service centers are ASE Blue Seal certifi ed
13 CITY OF FAYETTEVILLE AR Dennis Pratt 322 236 1 17
NOTABLE ACCOMPLISHMENTS The City continued with its green initiatives in 2010 purchasing one hydraulic launch assist (HLA) Solid Waste side loader started full use of re-refi ned oil with Micro Green oil fi lters and continued with oil sampling driving change intervals The City started using its fl eet information system graphics module to store wiring diagrams warranty and other service information and started using an online vehicle auction company to sell surplus fl eet vehicles Team members have continued their training with increased ASE and EVT certifi cations
14 MANATEE COUNTY FL Michael Brennan 849 499 3 35
NOTABLE ACCOMPLISHMENTS The County revised its preventive maintenance program increasing PM-generated repairs by more than 35 percent while maintaining a 93-percent fl eet availability average It continued reassignment of underutilized units reducing capital spend by more than $800000 The County was also award a $159 million grant for a new central maintenance and transit operations facility Team technicians also placed fi rst in a maintenance competition sponsored by the Florida DOT winning the ldquoknowledge examrdquo The County has also continued a leading role in the County-wide ldquoGreen Teamrdquo promoting environmental stewardship across departmental lines
15 CITY amp COUNTY OF DENVER CO Ernie Ivy 1233 194 7 93
NOTABLE ACCOMPLISHMENTS The Denver Fleet Management Division completed implementation of a new fl eet management software system converting 15 years of historic data and adjusting operations to best utilize the systems features It moved to a City-wide system for tracking procurement streamlining the purchase of parts and materials and increasing accountability The Division also opened a new fl eet facility that is anticipated to be LEED Gold certifi ed and will incorporate employee ideas for improving operations and enhancing customer service
16 CITY OF SACRAMENTO CA Keith Leech 2214 592 6 104
NOTABLE ACCOMPLISHMENTS The City upgraded its Fleet Management Technology Toolkit which are AssetWorks Fleet Focus (M5) and Fuel Focus technology upgrades that provide multiple enhancements and integrations to gather format and disseminate information to establish the business intelligence required to make data-driven decisions Itrsquos return-on-investment (ROI) analysis demonstrated an annual benefi t of $720000 after a pilot program with Zonar GPS telematics and more than $700000 after outsourcing parts management to NAPA Integrated Business Solutions (IBS) The City also participated in a multi-agency municipal project that benchmarked fl eet costs and statistical trends including fl eet utilization fuel consumption and emissions
17 CITY OF FORT WORTH TX Wayne Corum 2990 463 3 108
NOTABLE ACCOMPLISHMENTS The City competed in a managed competition process for vehicle maintenance and was retained as the maintenance provider for the City It is fi nalizing and implementing a National Fuel Contract In the fi rst six months 16 different government agencies from four states have already utilized the contract The City is continuing to expand alternative-fuel use with investments into fueling infrastructure (ethanol propane and electric) and alternative-fuel vehicle acquisitions (hybrid electric and propane)
18 CITY OF ROCHESTER NY Michael Quattrone 2074 205 1 79
NOTABLE ACCOMPLISHMENTS The City completed the Government Fleet Management AllianceFleet Counselor Services certifi cation program at 97 percent It is continuously working on the Divisionrsquos Policy and Procedures manual The City has more than 125 management-approved policy and procedures in 16 different categories providing employees with clarity in City goals daily work and delivering managementrsquos expectations It also developed service level agreements (SLAs) with all customers including seasonal SLAs
19 CITY OF EUGENE OR Tony Jobanek 558 101 1 28
NOTABLE ACCOMPLISHMENTS The Cityrsquos Fleet Services section recently became an Eco-Biz certifi ed fl eet facility The goal of the program is to prevent and minimize pollution generated by small businesses in the Lane County Ore area It implemented a dashboard system that provides key information in a timely manner The City is also proactively in pursuit of an electric technology demonstration program It was identifi ed by the State as one of the fi rst public organizations to participate in demonstration testing of the Toyota plug-in Prius hybrid-electric sedan Mitsubishi iMiEV all-electric sedan and is scheduled to purchase a Nissan LEAF all-electric sedan in summer 2011
20 CITY OF DENTON TX Mike Ellis 615 202 1 21
NOTABLE ACCOMPLISHMENTS The City opened a new alternative-fuel site and began dispensing biodiesel and ethanol products with the projected annual purchase of 664000 gallons of biodiesel and at least 40000 gallons of E-85 It has converted 72 percent of its fuel purchases to biodiesel It deployed fi ltration systems on all landfi ll and refuse equipment to increase oil drain intervals which reduces labor cost and conserves oil while improving reliability It also developed an in-house mentoring program designed to increase productivity effi ciency and knowledge by partnering a less-experienced technician with an ASE-certifi ed Master Technician
RANK FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
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INVERS Mobility Solutions bull 6047421145 bull 8663080091
FF0909inversindd 1 9909 21000 PMGF12-54_1-6HouseADindd 1 122910 95043 AM
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28 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
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THE FOLLOWING FLEETS LISTED ALPHABETICALLY HAVE BEEN JUDGED AMONG THE 100 BEST FLEETS IN THE NORTH AMERICA
FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
ALACHUA COUNTY FL Ray Griffi n CPM 306 416 2 16
NOTABLE ACCOMPLISHMENTS Implemented ldquo20-percent by 2010 Reduction Planrdquo demonstrating how the County can reduce fuel consumption by 20 percent by 2020 Created Fleet Management Comprehensive Plan an administrative procedure booklet that outlines policies and fl eet management practices and reduced take-home vehicles by 52 percent
ALAMEDA COUNTY CA Doug Bond 1093 0 3 13
NOTABLE ACCOMPLISHMENTS Wrote and implemented new County Ordinance that updated and enhanced vehicle-use polices Reduced fl eet by 80 under-utilized vehicles (7-percent reduction) and replaced 29 vehicles with alternative-fuel units for a savings of $741129 for this fi scal year
ARAPAHOE COUNTY CO Randy Campbell 357 483 2 20
NOTABLE ACCOMPLISHMENTS Initiated full electronic pre- and post-trip inspection program for units that require inspection under Federal Motor Carrier Safety Administration (FMCSA) and Colorado state law The system enables a ldquorepair-before-failurerdquo strategy that lowers operating costs and increases compliance
ATLANTIC COUNTY UTILITIES AUTHORITY NJ Gene Petitt 113 70 2 13
NOTABLE ACCOMPLISHMENTS The County opened a compressed natural gas (CNG) fueling station using $19 million in grant funding to build the facility along with the incremental costs of purchasing 15 CNG vehicles Also implemented green vehicle purchasing and anti-idling policies
AUGUSTA-RICHMOND COUNTY GA Ron Crowden 1265 1259 4 49
NOTABLE ACCOMPLISHMENTS Fleet management shifted procurement funding for public safety vehicles from the General Fund - Capital Outlay to Sales Tax (a shift of $12 million) increasing the number of public safety vehicles purchased over the next fi ve years Allowed contractor to insource repair work for local branch of Salvation Army
CITRUS COUNTY FL Michael Webster 397 165 1 12
NOTABLE ACCOMPLISHMENTS Began education and training program for all user departments within the County Recorded an example of a proper pre-trip inspection of a vehicle and heavy-equipment Also implemented ldquoContinuous Quality Improvementrdquo concept to encourage and promote a more business-like approach to fl eet
CITY OF ALCOA TN Steve Hillis 266 59 1 3
NOTABLE ACCOMPLISHMENTS Instituted an all-staff certifi cation policy for ASE certifi cations Initiated a monthly City-wide Fleet FOCUS report to the management of all user departments covering costs and operational effi ciencies
CITY OF AMES IA Paul Hinderaker 203 80 1 10
NOTABLE ACCOMPLISHMENTS Initiated a system to aggressively reduce past-due PM work allowing technicians to take responsibility for part of a list of overdue items Purchased new independently moveable vehicle lifts which reduces outsourcing work on large vehicles
CITY OF ANAHEIM CA Karl Hopfer 755 535 1 34
NOTABLE ACCOMPLISHMENTS Implemented monthly newsletter highlighting staff accomplishments and special activities as well as a second peer-based employee recognition program Staff training was increased to 18 hours per person minimum through use of in-house cross training and vendor-provided training
CITY OF BELLEVUE WA Peter Bednar 672 369 1 20
NOTABLE ACCOMPLISHMENTS In fi nal phase of $18 million shop modernization project increasing number of work bays per technician from 16 to 23 Utilized $530000 in grant money to help purchase 76 hybrid vehicles Upgraded to a Web-based fl eet management system and issued each technician a 10-inch laptop for ldquoon the fl yrdquo access to fl eet management system
CITY OF BOISE ID Craig Croner CPFP 890 409 5 15
NOTABLE ACCOMPLISHMENTS Completed fi rst year of fully centralized Mobile Fleet Equipment operations resulting in net savings for Parks Dept of 12 percent over 2009 Implemented a city-wide used-vehicle procurement contract Also implemented a centralized Web-based motor pool system at multiple locations around the City
CITY OF CHICAGO IL Patrick Harney 7862 3664 14 635
NOTABLE ACCOMPLISHMENTS Instituted a three-year light-duty vehicle reduction plan for a total end-of-project savings of approximately $1 million Added parts and service lines to new-vehicle and equipment purchase contracts allowing fl eet to receive maintenance services from same contractors from which the City purchases new vehicles and equipment
CITY OF CONCORD NC Daniel Nuckolls CAFM 797 84 1 12
NOTABLE ACCOMPLISHMENTS Introduced Intranet page that allows customers to request services online search work orders and view PM and cost information per vehicle Program was created in-house and at no cost Added fi rst ROUSH propane-powered truck to fl eet operating out of the City airport
CITY OF DURHAM NC Larry Cash 1357 345 3 52
NOTABLE ACCOMPLISHMENTS Embraced Cityrsquos ldquoCulture of Servicerdquo concept based on a three-prong approach service to the customer service to the community and service to the staff City promoted a customer appreciation day which included door prizes and a light breakfast
CITY OF EDMONTON AB Steve Rapanos 3731 697 13 640
NOTABLE ACCOMPLISHMENTS Built a transit bus garage with LEED Silver certifi cation obtained National Safety Mark certifi cation implemented a coolant management system changing the entire fl eet to long-life anti-freeze and engineered a portable detachable winch assembly for pulling ldquodeadrdquo vehicles onto a hoist
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GF05-2011
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30 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
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CITY OF FAIRFIELD CA David Renschler CPFP 261 139 1 14
NOTABLE ACCOMPLISHMENTS Installed new GFI Genfare electronic fare boxes on all 56 transit coaches in just three days The City imposed mandatory furlough of 26 days on City employees eliminating 23 vehicles due to under-utilization Also the City extended oil change intervals from 3000 to 5000 miles
CITY OF FARGO ND Harold Pederson 446 324 2 37
NOTABLE ACCOMPLISHMENTS Implemented bar coding of all inventory in both maintenance shops Scheduled four days of additional training in the inventory portion of the Cityrsquos fl eet management software for parts staff which are actively reviewing and liquidating seldom-used and obsolete parts inventory
CITY OF FT WAYNE IN Larry Campbell CPFP 1088 438 2 28
NOTABLE ACCOMPLISHMENTS Developed fi rst-of-its kind hybrid sewer jet truck working with International Eaton and Sewer Equipment of America Continued purchasing additional hybrid vehicles added new LED lights to fueling island for a 77-percent energy savings and removed lead wheel weights from tires for steel weights
CITY OF GOODYEAR AZ Richard Sweepe 354 16 1 6
NOTABLE ACCOMPLISHMENTS Conducted quarterly utilization reviews resulting in $185000 in savings due to removal of under-utilized units Re-purposed trucks from use by Water Division for an eighth of the cost of new vehicles Streamlined vehicle specifi cations
CITY OF HENDERSON NV Robert Murnane 1057 240 1 21
NOTABLE ACCOMPLISHMENTS Started a car-sharing motor pool at City Hall campus implemented the EJ Ward fuel management system at two main fuel locations revised vehicle replacement schedules implemented fl eet downsizing project and entered into joint service agreement with neighboring jurisdiction to handle police motorcycle maintenance
CITY OF IRVING TX Ramiro Lopez 803 127 2 19
NOTABLE ACCOMPLISHMENTS Enhanced communications among staff and customers with focus groups and frequent meetings Cost savings are being realized through fuel pricing fuel conservation and position responsibility enhancements Implemented technician accountability controls increasing performance and fl eet availability
CITY OF KAMLOOPS BC Ian Hammond 292 147 1 19
NOTABLE ACCOMPLISHMENTS Initiated a pilot program to explore hydrogen as an alternate fuel Contracted with a Vancouver Island-based company to install an on-demand hydrogen generator on one of the Cityrsquos service trucks Pilotrsquos initial results show dramatic decreases in CO2 and NOx Staff is certifi ed to perform hydrogen conversions
CITY OF LAKELAND FL Gary McLean CPFP 1088 190 1 30
NOTABLE ACCOMPLISHMENTS Rebuilt vehicle replacement process teaming with departmental leadership and Cityrsquos fl eet Utilization Management Committee (FUMC) Down-sized administrative vehicles reducing purchase and fuel costs Established new auction contract and one-time repair limits as well as $500 repair limit on ldquosparerdquo vehicles
CITY OF LITTLE ROCK AR Wendell Jones 1060 160 2 70
NOTABLE ACCOMPLISHMENTS Increased number of workstations to one cloud computer workstation per technician (from one or two in each shop) Recently began a self-evaluation and improvement plan utilizing Fleet Sentinel Management program
CITY OF LONG BEACH CA Leslie Horikawa 1591 68 8 85
NOTABLE ACCOMPLISHMENTS Implemented rigorous campaign to bring maintenance program to 94-percent completion rate reaching a high of 96 percent Keeping a cap on overtime expenditures and rotating staff and providing opportunities to gain skills in various positions Implementing a loaner pool program as part of a vehicle reduction plan
CITY OF MARIETTABLW GA Scott Lawler 557 104 1 14
NOTABLE ACCOMPLISHMENTS Established an internal online customer survey after vehicleequipment is repaired Focused on preparing and receiving a signed service level agreement (SLA) from Power Utility department which was completed within one year Purchased software allowing fl eet to upload latest service bulletin fi x for re-fl ashing a vehiclersquos ECU
CITY OF MESA AZ Peter Scarafi otti CDM CAFM CEM CPFP 1450 50 2 76
NOTABLE ACCOMPLISHMENTS Warranty Recovery Program is on track to recover more than $600000 in warranty YTD in 2011 recovering $433000 in 2010 Shop employees have more than 300 ASE certifi cations and City has received Clean Cities Coalition Clean Air award for past eight years
CITY OF MIAMI FL Jose Davila Sr 1951 178 1 67
NOTABLE ACCOMPLISHMENTS Improved employeemanagement relations Moved stockroom management in-house Took on yearly inspection of almost 500 commercial hauler trucks Changed the way the City gauges itrsquos employees productivity
CITY OF NEW YORK DCAS NY Stephen Weir 2127 80 0 9
NOTABLE ACCOMPLISHMENTS Spearheaded a number of green initiatives to established NYC as premier Green City in US including commitment to receive 50 Chevrolet Volts by June secure 10 of the fi rst Ford Transit Connect Electric vehicles and secure a no-cost two-year lease for 10 Navistar eStar electric trucks
CITY OF NEW YORK PARKS amp REC NY Keith Kerman 1863 774 8 60
NOTABLE ACCOMPLISHMENTS Completed Agencyrsquos second pilot of B-50 fuel this time for all diesel vehicles in Borough of Staten Island Parks uses B-20 in all vehicles Expecting delivery of fi ve Chevrolet Volts and fi ve Navistar Class 4 all-electric vans for use in playground repair two International hybrid buses and 11 Kenworth hybrid medium-duty trucks
CITY OF OCEANSIDE CA Jeffery Hart 458 25 1 14
NOTABLE ACCOMPLISHMENTS Underwent complete management and offi ce staff change Changed vehicle check-out processes after repairs cross-training staff in areas of emergency vehicles fi re apparatus off-road equipment and fabrication igniting new wave of training opportunities Also ramped up safety program and converted below-ground tanks to biodiesel
CITY OF ROANOKE VA Kenneth Bernard 600 250 1 25
NOTABLE ACCOMPLISHMENTS Implemented new equipment including a Versus scanner 450 kW standby generator Aerosol can recycling unit and nitrogen generator for tire service Also upgraded the shop to be WiFi capable Established positive sustainable maintenance practices and have developed a team with a solid culture
FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
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Thank you to the 2011 Sponsors of
wwwGovFleetExpocom
GFX05
-0311
MARK YOUR CALENDAR FOR NEXT YEAR
June 18-20 2012Colorado Convention CenterDenver CO
05-0311
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32 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
PROTECT YOUR FLEET
GF0711auditindd 1 7111 92820 AM
CITY OF SAN ANTONIO TX Florencio Pena 3715 1075 7 171
NOTABLE ACCOMPLISHMENTS Installed automatic vehicle location (AVL) in approximately 250 Solid Waste Management automated side-loader trucks Currently reviewing equipment lifecycles for many vehicle classes In FY2010 City passed environmental ordinance requiring vehicle purchases to be the most environmentally responsible equipment available
CITY OF SANTA ANA CA Rick Longobart 900 300 1 36
NOTABLE ACCOMPLISHMENTS Developed a cohesive work unit and camaraderie to overcome fi nancial shortfalls City proved in-house maintenance was more cost effi cient than outsourcing functions Demonstrated a $500000 savings through utilization effi ciency and improved communication
CITY OF SUFFOLK VA Jason LaLonde 1100 250 1 22
NOTABLE ACCOMPLISHMENTS With support and assistance from Dept of Budget and Strategic Planning a fl eet chargeback methodology information session was presented to all internal and external customers detailing expense and revenue steam on all facets of fl eet management Outfi tted all recently purchased equipment with LED lighting for increased visibility
CITY OF TAMPA FL Tim Perry 2682 218 2 57
NOTABLE ACCOMPLISHMENTS Authored revised City-wide Vehicle Operations policy which includes provisions for anti-idling cell phone and tobacco use driver training etc Took on responsibility for Tampa Fire Rescuersquos non-combat vehicles and equipment in 2009 completing integration in 2010 Also utilized outside vendor for heavy-tire road calls
CITY OF TEMPE AZ Aaron Alvarado 800 250 2 30
NOTABLE ACCOMPLISHMENTS Implemented ldquoThe Four Disciplines of Execution (4DX)rdquo by Franklin Covey At the City manager level guidance was put out to initiate an internal operating system to begin to change the culture and mind-set of all City departments
CITY OF THOUSAND OAKS CA Larry McKinney 205 405 1 11
NOTABLE ACCOMPLISHMENTS Implemented the following recycled fi lters and anti-freeze used retread tires eliminated lead wheel weights installed new busvehicle wash that uses recycled water installed a 60000-lb bus lift reorganized fl eet warehouse initiated employee and customer service surveys and created online equipment purchase calendar
CITY OF VANCOUVER BC Doug Smith 1680 280 4 240
NOTABLE ACCOMPLISHMENTS Introduced a ldquoMake vs Buyrdquo policy to determine what work should be done in-house versus outsourced Participated in public and private fl eet benchmarking projects Analyzed key performance indicators (KPIs) through fl eet management reports Introduced new fl uid storage and electronic fl uid dispensing management system
CITY OF WILMINGTON DE Ed Stone 593 26 1 14
NOTABLE ACCOMPLISHMENTS Initiated ldquoFast Fleet Loanerrdquo pool program reduced fl eet size by 26 percent for $57000 fuel savings and $391000 capital expenditure savings lowered average fl eet age by one year resulting in $10000 approximate fuel savings lowered fl eetrsquos carbon footprint by replacing 30-percent of trash trucks and retrofi tting 27 additional trash and dump trucks
COLLIER COUNTY FL Daniel Croft 766 391 4 26
NOTABLE ACCOMPLISHMENTS Utilized totaled ambulance and transit bus for parts versus salvage saving more than $30000 in ambulance and $20000 in transit bus parts and components Built and opened vehicle washing system allowing fl eet to clean largest trucks and equipment Also one technician was selected as the State of Florida Bus Mechanic of the Year
COLORADO DEPT OF PERSONNEL ADMIN Kathy Nesbitt 6000 200 3 13
NOTABLE ACCOMPLISHMENTS Completed installation of State-owned E-85 pumps at the downtown Denver motor pool and designed and deployed E-85 tanks at three locations Currently coordinating deployment of 20 all-electric vehicles and developed a petroleum-reduction rebate program returning funds totaling $500000 to State user agencies
COUNTY OF RIVERSIDE CA Robert Howdyshell 4116 0 7 52
NOTABLE ACCOMPLISHMENTS Taking part in initiatives to lead to right-sizing the fl eet and reducing vehicle miles traveled Began right-sizing efforts in April 2010 with identifi cation of all under-utilized vehicles based on mileage versus repair costs totaling 298 vehicles removed from service and sold with 37 additional vehicles retired and sent to auction
COUNTY OF SONOMA CA David Head 1157 196 3 21
NOTABLE ACCOMPLISHMENTS Began process to outsource parts operation to NAPA IBS with no on-site staffi ng required due to use of NAPA and fl eet-based computers Costs were reduced 15-35 percent on most parts staffi ng costs were reduced by more than $230000 and the number of invoices processed per month was reduced from hundreds down to one
DAKOTA COUNTY MN Kevin Schlangen 242 74 1 12
NOTABLE ACCOMPLISHMENTS Developed and implemented fl eet operations and Fleet LockoutTagout procedure manuals as well as implemented Voyager fuel card program Constructed 55000 sq-ft fl eet storage addition to Empire campus with geothermal heating system Also expanded insourcing of fl eet services to three additional fl eets without additional staff
DISTRICT OF COLUMBIA WATER amp SEWER AUTHORITY OZ Fuller 583 1000 2 29
NOTABLE ACCOMPLISHMENTS Implemented green product purchasing and usage initiatives including vehicle lube touch-up paints brake cleaning sprays and other cleaning items Purchasing several electric charging stations for electric vehicle use and have FY-2011 vehicle purchase plans for at least 41 additional alternative-fuel vehicles
EUGENE WATER amp ELECTRIC BOARD OR Gary Lentsch 219 54 1 10
NOTABLE ACCOMPLISHMENTS One of the fi rst fl eets to measure hydraulic system ISO cleanliness and moisture while still on the vehicle Shop is currently being certifi ed toward LEEDrsquos Gold standard Implemented idle and fuel-reduction policy obtaining a 103-percent reduction in fossil fuel usage (over 2009) Also reduced take-home vehicles to on-call staff only
HARFORD COUNTY MD Warren Patrick 1015 123 2 22
NOTABLE ACCOMPLISHMENTS Dramatically increased revenue by implementing new surplus vehicle sales process The new process works not only for fl eet vehicles and equipment but offi ce furniture computers etc Utilize a 27-month historical database to maintain an optimum replacement and disposal schedule
FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
GF07_Directoryindd 32GF07_Directoryindd 32 7511 34435 PM7511 34435 PM
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GF0711auditindd 1 7111 92820 AMGF07_Directoryindd 33GF07_Directoryindd 33 7511 34437 PM7511 34437 PM
34 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
GF0611toolboxindd 1 51311 114257 AM
HOUSTON INDEPENDENT SCHOOL DISTRICT TX Mark Swackhamer 2068 60 6 150
NOTABLE ACCOMPLISHMENTS Increasing number of cameras on 647 buses from two to four All buses support and police vehicles will have telematics for a total count of 1910 units Adding particulate traps to a percentage of buses Also partnering with University of Houstonrsquos Texas Diesel Testing and Research Center on emerging emissions reduction technologies
IDAHO NATIONAL LABORATORY ITS Scott Wold 671 467 2 152
NOTABLE ACCOMPLISHMENTS Replaced almost 75 percent of fl eet with fl ex-fuel vehicles (FFVs) and put 20 new hybrid-electric sedans and SUVs into service for total of 47 hybrid vehicles Began renewing aging bus fl eet increasing fuel economy by 20 percent and carrying 1 additional passenger per vehicle Mini-motor coaches planned to improve fuel mileage by 50 percent
CITY OF INDIANAPOLIS IN John Williams 4397 905 3 106
NOTABLE ACCOMPLISHMENTS Used over 20 key performance indicators (KPIs) to manage 5300 vehicles and pieces of equipment focusing on fi ve areas daily fl eet availability PM and repair operations supply and services administrative operations and customer service Also currently employ 13 ASE Master technicians
JOINT BASE LEWIS MCCHORD FLEET OPERATION WA Michor Gentemann 62 3500 3 100
NOTABLE ACCOMPLISHMENTS Continued to improve fl eet management information system (FMIS) to track man hours spent servicing vehicles and to review the Military Expenditure Limit helping to estimate costs Implemented new inspection process that saves time by pre-evaluating a vehicle before its pulled out of service and brought into the repair shop
KING COUNTY FLEET ADMINISTRATION WA Jennifer Lindwall 1950 364 2 76
NOTABLE ACCOMPLISHMENTS Acquired several clean vehicles including a hybrid service truck that has netted a 30 percent improvement in fuel effi ciency and two hybrid bucket trucks The purchase was offset with $120500 in grants The County fl eet has been right-sized by eliminating 43 under-utilized vehicles and has increased the use of shared vehicles
KNOX COUNTY TN Phillip May 1113 217 2 20
NOTABLE ACCOMPLISHMENTS Reduced total expenditures by 4 percent total department charges by 6 percent fuel usage by 5 percent and parts inventory by 24 percent while increasing production by 6 percent and improved turnaround time by 8 percent The shop earned its second Automotive Service Excellence (ASE) Blue Seal Certifi cation
MONROE COUNTY NY Melvin Rose 940 160 1 17
NOTABLE ACCOMPLISHMENTS Cooperative public-private partnership with Rochester Institute of Technology served as the model for the recently approved E-15 by the federal government Green initiatives and inter-municipal cooperation has led to increase in use of green vehicles reduction of duplicate equipment and the construction of green fueling stations
MONTEREY COUNTY CA Thomas Abear 2074 85 5 18
NOTABLE ACCOMPLISHMENTS Increased the number of hybrids in the Countyrsquos fl eet including hybrid pickup trucks and introduced biodiesel and retired or retrofi tted nearly 100 percent of on-road diesel vehicles with particulate trap fi lters Gave staff additional training opportunities through use of in-house kiosk to access online courses
MONTGOMERY COUNTY MD DEPARTMENT OF GENERAL SERVICES
Millie Souders 2297 0 1 45
NOTABLE ACCOMPLISHMENTS Instituted a fl eet performance improvement program utilizing employee input These employee-driven ideas netted improvements in key performance requirements including increasing police vehicle and administration vehicle availability and preventive maintenance completed in 24 hours to 987 percent
NEW YORK CITY POLICE DEPARTMENT NY Gregory Dimesa 8067 0 13 453
NOTABLE ACCOMPLISHMENTS Developed a proactive preventive maintenance program which compares maintenance history with current fueling mileage showing a 1-percent overall decrease in out-of-service rate and a 12-percent reduction in vehicles requiring a tow The Department is acquiring 373 more hybrid vehicles to join the 477 already in service
NORTH DAKOTA DOT STATE FLEET SERVICES ND Paul Hanson 3329 0 8 11
NOTABLE ACCOMPLISHMENTS Switched to synthetic transmission fl uid in the heavy trucks with automatic transmissions cutting required fl uid changes per year by a third and saving an estimated 1200 gallons of transmission fl uid and 450 man hours per year Also switched to purchasing heavy trucks with synthetic gear lube saving an estimated 750 gallons annually
PALM BEACH COUNTY FLA Douglas Weichman CAFM 2141 1584 3 60
NOTABLE ACCOMPLISHMENTS Implemented replacement rating system that was above the established replacement guidelines and established low-utilization reports to help make asset reduction decisions and stretch lifecycles In addition began purchasing low-rolling resistance tires and BOLT-brand locks for utility-type vehicles to help with key control
PALM BEACH COUNTY SHERIFFrsquoS OFFICE FL Alan Lane 2500 1300 3 32
NOTABLE ACCOMPLISHMENTS Increased focus on deputy safety with tires and brakes replaced on pursuit-type vehciles on a more regular basis eg if tires are worn to 532nds or brake pads are less than 6mm Repair intervals have been increased to a four month 4000 mile schedule saving about $400000 in the Departmentrsquos annual budget
PASCO COUNTY BOARD OF COUNTY COMMISSIONERS FL
Stephen McNaughton CAFM 966 920 3 39
NOTABLE ACCOMPLISHMENTS Implemented a Generator Task Force Program to align generator procurement disposal maintenance fueling and to maintain awareness of generator actions or agreements that impact County interests The fl eet uses a Specifi cation Committee as part of the process of procuring vehicles and equipment for the County
PRINCE GEORGErsquoS COUNTY MD Richard Hilmer 3243 12 2 57
NOTABLE ACCOMPLISHMENTS Due to a 20-percent reduction in staff caused by the recession the fl eet had to turn to upfi tting contractors to outfi t its latest group purchase of police vehicles Following this model 328 police vehicles were outfi tted for a savings of over $460000 in 2011 alone
PRINCE WILLIAM COUNTY VA Matthew Villareale 1107 177 1 35
NOTABLE ACCOMPLISHMENTS Fleet management increased its review of performance data and trends including the length of time by department that each vehicle has been in for service allowing for trending and shifting of priorities The fl eet maintained its E3 (Exemplary Environmental Enterprise) status with the Environmental Excellence Program
FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
GF07_Directoryindd 34GF07_Directoryindd 34 7511 34437 PM7511 34437 PM
USE THE FLEET TOOLBOX TO
Compare your eet using a bull robust benchmarking tool Analyze labor rates bull Reduce vehicle downtimebull Benchmark staf ng against similarly sized eetsbull Ensure JIT inventory processesbull Determine facility size requirementsbull Project employee and labor costsbull Network con dentially with other eet managersbull Review RFP samples and policy manualsbull Join a community of professionals with challenges bull similar to your own at www eettoolboxcom
Ensure JIT inventory processesbull
USE THE FLEET TOOLBOX TO
Compare your eet using a bullrobust benchmarking toolAnalyze labor rates bullReduce vehicle downtimebullBenchmark staf ng against similarly sized eetsbull
INTRODUCING
Equipped with all the tools you need to run an efficient fleet
DEVELOPED BY
GF Toolbox concept FINALindd 1 51311 110342 AM
GF0611toolboxindd 1 51311 114257 AMGF07_Directoryindd 35GF07_Directoryindd 35 7511 34439 PM7511 34439 PM
36 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
wwwfleetcertificationcom
Certify Your Fleet Operation
GF0711certificationindd 1 7111 100056 AM
RICHLAND COUNTY SC William Peters 1147 106 1 24
NOTABLE ACCOMPLISHMENTS Provides weekly fl eet status report to County administrators about vehicle availability and preventive maintenance services performed The fl eet division was instrumental in the development of the Countyrsquos Air Quality policy
SALT RIVER PROJECT AZ Jim Wood 1945 207 6 86
NOTABLE ACCOMPLISHMENTS By using fuel hedging the Department has remained close to its projected budget despite the volatility of the market Transportation Services was 3-percent under budget due in part to staff reductions and careful budget management
SAN ANTONIO WATER SYSTEM TX David Kilbourne 450 724 5 49
NOTABLE ACCOMPLISHMENTS Implemented a fuel card test program allowing drivers to use commercial stations and a GPS test program to monitor location and vehicle operations Set up a sewer cleaning equipment preparation team increasing line cleaning crew time by 40 minutes each day
SANDIA NATIONAL LABORATORIES FLEET SERVICES NM
Mark Crawford 808 2050 4 47
NOTABLE ACCOMPLISHMENTS Received the 2010 GreenGov Presidential Award for involvement in developing constructing and testing a solar-powered cart Uses a driving simulator to help train drivers through a series of computer-generated real-world scenarios
SKOOKUM FORT RILEYGSA WA Michael Powell 1211 380 1 7
NOTABLE ACCOMPLISHMENTS Introduced electric vehicles for use low-mileage use Provides detailed fl eet information to managers including VIN license tag information and the last preventive maintenance date
SNOHOMISH CO PUBLIC WORKS FLEET MGT DIV WA
Allen Mitchell 896 393 3 49
NOTABLE ACCOMPLISHMENTS Sold and redeployed 75 under-utilized vehicles reducing fl eet expenses by $827863 Reduced GHG emissions by 85 percent increasing the Departmentrsquos Evergreen Fleets program rating from a three- to four-star rating on the fi ve-star scale
STATE OF DELAWARE FLEET SERVICES DE Terry Barton 2344 0 0 37
NOTABLE ACCOMPLISHMENTS Because it has no operating repair or fueling facilities Fleet Services provides vehicles for $2645 per day including fuel maintenance 247 roadside assistance EZ Pass and GPS tracking Upgrades to the central operation system will increase ability to make reservations via the Internet freeing up fl eet resources
STATE OF GEORGIA DEPT OF ADMINISTRATIVE SERVICES GA
Ed Finnegan 21670 228 146 4
NOTABLE ACCOMPLISHMENTS Rolled out the ARI Insights Vehicle Mgmt System four months ahead of schedule Arranged to have a permanent rental car from Enterprise placed at state agency that did not qualify for an additional vehicle for a savings of $10000 a 23 percent drop from fees spent the previous years for the rental and staff pick-up and drop-off time
STATE OF KENTUCKY KY Forrest Banta 4723 0 1 28
NOTABLE ACCOMPLISHMENTS As part of the governorrsquos Smart Government Initiative the division is reviewing vehicle usage the possibility of self-insurance revising the take-home vehicle policy and establishing a short-termdaily rental contract The division purchased 125 alternative-fuel vehicles for an average increase in fuel economy of 55 mpg
TOWN OF BUCKEYE AZ Michael DePaulo 231 45 1 5
NOTABLE ACCOMPLISHMENTS Made the decision to outsource on-callafter-hours service for a total cost of $263 a savings of more than $13000 from the previous year Established a motor pool that included eight vehicles for all Town departments
UNIVERSITY OF CALIFORNIA DAVIS CA Richard Battersby 1000 300 1 26
NOTABLE ACCOMPLISHMENTS Through careful analysis and planning lowered operating expenses by 17 percent or $12 million To assist its customers and leadership the department developed an extensive array of fl eet metrics and reports designed to better enable vehicle and transportation decisions
UNIVERSITY OF WASHINGTON WA Jolie Tahara 653 0 1 18
NOTABLE ACCOMPLISHMENTS Reduced the number of yearly scheduled preventive maintenance visits by 30 percent with an overall fl eet availability of 95 percent Fleet services purchased fi ve hybrid step-vans and one hybrid paratransit shuttle to reduce both operating costs and CO2 emissions
VEHICLE AND TRAVEL SERVICES DEPARTMENT OF TECHNOLOGY MANAGEMENT amp BUDGET STATE OF
MICHIGAN MIJoyce Van Coevering 6910 308 1 32
NOTABLE ACCOMPLISHMENTS Streamlined the motor pool reservation system giving users 24-hour access to VTS vehicles The system FleetCommander tracks real-time utilization and displays graphs gauges online forms and a wide variety of reports based on consistent normalized data
WAKE COUNTY NC Thomas Kuryla 873 90 1 15
NOTABLE ACCOMPLISHMENTS Implemented a fuel management software system which allows employees to fi ll up without a fuel card and prevents misuse of County resources The system also collects data through the vehicle OBD connection such as odometer readings idle time run time and OBD codes
WASHINGTON STARE DEPARTMENT OF TRANSPORTATION (WSDOT) WA
Greg Hansen 2314 1354 37 209
NOTABLE ACCOMPLISHMENTS Adjusted its preventive maintenance schedules using fuel consumption as the basis for service rather than time as part of its efforts to reduce agency emissions by 15 percent of 2005 levels by 2020 Has implemented back-up camera and in-cab audible warning device technologies to improve safety and prevent equipment damage
ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
GF07_Directoryindd 36GF07_Directoryindd 36 7511 34439 PM7511 34439 PM
wwwfleetcertificationcomwwwfleetcertificationcom
in partnership with
GF05
-4311
Certify Your Fleet Operation
GF0711certificationindd 1 7111 100056 AMGF07_Directoryindd 37GF07_Directoryindd 37 7511 34442 PM7511 34442 PM
38 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
AFFB11gfcindd 1 52711 74645 AM
2011 lsquo100 BEST FLEETrsquo JUDGESThe pool of judges for the 2011 100 Best Fleets spent countless hours reviewing applications following up with
nominees and lending their expertise to the program This yearrsquos judges were
2011 ELITE FLEETSThis prestigious award is given to the No 1 fl eet winners from the previous four years
which are still meeting the highest standards in fl eet excellence
2010 NO 1 FLEET CITY OF TROY MICH
2008 amp 2009 NO 1 FLEETHILLSBOROUGH COUNTY FLA
2007 NO 1 FLEETVOLUSIA COUNTY FLA
GEORGE BAKERDirector of Central Services
Volusia County Fla MARILYN RAWLINGSFleet Manager
Lee County Fla
MF
SAMUEL LAMERATOSuperintendent of Fleet MaintenanceCity of Troy Mich
STEVE RILEYDirector of Fleet OperationsCity of Coral Gables Fla
GF07_Directoryindd 38GF07_Directoryindd 38 7511 34443 PM7511 34443 PM
Register Now at wwwGreenFleetConferencecom
or call (800) 576 - 8788
OCTOBER 3-4 2011Gaylord Texan bull Grapevine TXThe Green Fleet Conference amp Expo is the only event which focuses
exclusively on environmental sustainability for car and truck fl eets Others may
touch on the subject but Green Fleet Conference amp Expo specializes in
it offering two intense concentrated days of education enterprising dialogue
and engaging exhibits If you are a fl eet manager in either the corporate or
government arena make room in your calendar for this must-attend event
PAST SPONSORS INCLUDE
Supporting Organization
GFC05-7411
AFFB11gfcindd 1 52711 74645 AMGF07_Directoryindd 39GF07_Directoryindd 39 7511 34451 PM7511 34451 PM
40 Government Fleet JulyAugust 2011
PUBLIC FORUM By Mike Antich
Why do many in senior
management or elect-
ed offi cials not listen
to their fl eet managers I know
many may dispute this asser-
tion but the reality is that many
public sector fl eet managers do
not have the ear of their manage-
ment and elected offi cials
Herersquos a real-world case in
point One fl eet manager relat-
ed to me that his management
hired an outside consultant to
analyze the performance of
the municipal fl eet and submit
recommendations for improve-
ment The fl eet manager relat-
ing this story to me is held in
high esteem by his peers and
has been very proactive Over
the past several years he made
detailed recommendations on
how to improve the Cityrsquos fl eet
operations however his recom-
mendations fell on deaf ears
When the consulting company
issued its follow-up report it
was enthusiastically received by
management and the city coun-
cil What was distressing to the
fl eet manager is that the consul-
tant recommended exactly what
he had recommended earlier
Why did his recommendations
fall on deaf ears while the al-
most identical recommenda-
tions made by the consultant
were met with enthusiasm
This dilemma is not solely
restricted to fl eet managers
The same complaint is heard
from in-house IT personnel
staff attorneys et al One reason
is that some management value
an outside opinion which
presumably is not vested to
a particular outcome These
proponents argue that a
consultant can offer a different
more objective perspective
about how a problem can be
solved Also consultants are
exposed to a variety of operations
and different methods used to
deal with the same issues facing
your operation But this theory
falls apart when the consultantrsquos
recommendations are identical
to the in-house manager and
one is accepted over the other
The reality is it is a deeper issue
of management not listening
to its in-house subject-matter
experts
Herersquos another example from
a different fl eet manager which
illustrates this point
ldquoMy outfi t hired an outside
consulting company to perform
a fi nancial and operational au-
dit When completing the audit
the consultant wrote a review
The opening comment in the
fi nal review was lsquoYour fl eet is
operating well under benchmark
averagesrsquo They then went on to
make further cost-saving rec-
ommendations After the review
meeting I sent several e-mails
to my reporting offi cials with a
single note lsquoWe paid this outfi t
how much to tell us thisrsquordquo
This fl eet manager went
on to summarize what is at the
heart of this problem ldquoMy point
is what a shame that manage-
ment all the way up the line
wonrsquot ask (then listen to) the
people who know their jobs as to
what would be good actions and
practices to take for operational
cost savings Of course this ap-
plies to all departments and not
just fl eet operations The bottom
line is when will management
learn to listenrdquo
However the blame isnrsquot all
one-sided In the fi nal analysis
many fl eet managers do a very
poor job in elevating their pro-
fessional stature in the eyes of
senior management The sad re-
ality is that if you donrsquot take the
lead in defi ning your expertise as
a professional fl eet manager and
showcasing your value to the
management team someone else
will do so which is often errone-
ous and the source of mispercep-
tions about your capabilities
UNDER-APPRECIATIONThese are turbulent times
for public sector fl eet managers
Many fl eet managers are under-
appreciated by user groups se-
nior management and elected
offi cials Sometimes the fl eet
manager is at fault because he or
she does a poor job of promoting
themselves and their department
to management When money is
scarce and budgets are tight or
need to be cut fl eet managers
quickly fi nd themselves on the
radar screen of elected offi cials
the local news media and tax-
payer watchdog groups
How do you prove you are
doing a good job You may think
you manage a well-run fl eet but
do you have the metrics to sub-
stantiate this assertion If you
can quantify the performance
of your operation to manage-
ment and elected offi cials they
are more likely to appreciate the
value of the service provided
However this lack of un-
derstanding by management is
often the root of inquiries that
put fl eet managers on the defen-
sive attempting to justify their
performance Fleet managers
should not assume management
understands their business and
knows they are doing a good job
If you want to demonstrate you
are competitive you need to de-
velop and measure on an ongo-
ing basis specifi c performance
metrics valuable to your user de-
partments that are available for
review by all interested parties
In todayrsquos weak tax base
fl eet managers can save taxpay-
er dollars by implementing ef-
fective fl eet policy maximizing
fl eet utilization right-sizing the
fl eet optimizing user depart-
ment productivity all while re-
ducing operating expenses The
sad part is that many fl eet man-
agers are not vocal about their
achievements and management
is not fully cognizant of their
contributions to achieving these
goals Fleet managers must be
viewed as valuable members of
the overall management team if
for no other reason than the fact
that they are managing tens of
millions of dollars of taxpayer
assets used to provide the ser-
vices taxpayers demand
Irsquoll admit that I too am mys-
tifi ed by the under-appreciation
of many fl eet managers I am
continually impressed by the
caliber of todayrsquos public sector
fl eet managers and how they
overcome the challenges they
face day-in and day-out Each
year fl eet managers and their
teams struggle to do more with
less money Perhaps it is be-
cause the personalities of many
fl eet managers who are humble
by nature and not prone to self-
promotion
It is high-time senior man-
agement and elected offi cials
realize the value of their fl eet
managers and utilize this ex-
pertise to its fullest extent My
message to senior management
is a simple one Listen to your
fl eet manager
Let me know what you think
mikeantichbobitcom
MESSAGE TO MANAGEMENTLISTEN TO YOUR FLEET MANAGER
GF07_Editindd 40GF07_Editindd 40 7511 32203 PM7511 32203 PM
The Choice Is Clear mdash And CleanYour fleet can get the same horsepower and torque performance as gasoline for 30 less in fuel costs ndash
and with 60 fewer emissions mdash thanks to ROUSH CleanTech Liquid Propane Injection fuel systems
Propane autogas fuel systems by ROUSH CleanTech let you operate on a price-stable North American-
sourced fuel with no engine modifications required That means yoursquoll get all the benefits of propane
autogas with no compromises in your vehiclersquos factory warranty protection
PERFORMANCE IDENTICAL
VEHICLE WARRANTY IDENTICAL
FUEL COSTS 30 LESS
EMISSIONS 60 LESS
PROPANE AUTOGAS VS GASOLINE
80059ROUSH ROUSHcleantechcom
20075 ndash 2008 2009 ndash 2010 2009 ndash Newer 2009 ndash Newer 2009 ndash NewerFord F-150 Ford F-250 F-350 Ford E-150 E-250 E-350 Ford E-350 DRW Cutaway Ford E-450 DRW Cutaway(54L V8) (54L V8) (54L V8) (54L V8) (68L V10)
UPFITS AVAILABLE
THE ZERO COMPROMISE ALTERNATIVE FUEL SOLUTION
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- GOVF_991_NO_BOX
- GOVF_992
- GOVF_1
- GOVF_2-3
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- GOVF_993
- GOVF_994
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wwwassetworkscom | 6106879202
1 City of Portland OR
3 City of Columbus OH
5 City of Culver City CA
8 City of Colorado Springs CO
9 City of Los Angeles CA
10 City of Riverside CA
12 City of Austin TX
16 City of Sacramento CA
22 University of California Davis CA
27 Sandia National Laboratories Fleet
Services NM
28 Indianapolis Fleet Services IN
30 City of Mesa AZ Fleet
Services Department
35 Prince Georgersquos County MD
42 County of Sonoma CA
44 City of New York Parks amp Recreation NY
48 Monterey County CA
52 City of Long Beach Fleet Services CA
59 County of Riverside CA
64 City of Fairfield CA
66 New York City Police Department NY
67 City of New York DCAS Managed Fleet NY
69 City of Chicago Department of
Fleet Management IL
69 City of Edmonton Fleet Services AB
71 Idaho National Laboratory (INL) Integrated
Transportation Services ID
72 NDDOT State Fleet Services ND
73 City of Tempe AZ
73 State of Delaware DE Fleet Services DE
79 Dept of Administrative Services State of
Georgia GA
83 Washington State Department of
Transportation (WASHDOT) WA
Congratulations to our customers who were named as the 100 Best Fleets
ntegrated Fleet Management Software
Pool Management Solution on the Market
We Work for Government Fleets
ldquoCityFleet uses FleetFocus
to track all aspects of our
business The software
provides seamless data
capture fleet analysis and
meaningful reports These
features enable better
accountability improve
business performance
enhance customer service
and give us our competitive
edge over the private sectorrdquo
John S Hunt CPFP Fleet Director
CityFleet City of Portland
Learn more about how the 1
Fleet City of Portland uses
AssetWorks technology to
enhance their operations at
assetworkscomportland
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2 Government Fleet JulyAugust 2011
GOVERNMENT FLEET
GF0711gpsinsightindd 1 7111 92156 AM
ON THE COVER
The Public Sector Fleet Manager of the Year and No 1 Fleet from the 100 Best Fleets program were announced at the Government Fleet Expo amp Conference in San Diego
JULYAUGUST 2011 bull A BOBIT PUBLICATION bull VOLUME 9 - ISSUE 5 WWWGFLEETCOM
14 SAM LAMERATO NAMED 2011 PUBLIC SECTOR FLEET MANAGER OF THE YEARThe City of Troy Michrsquos Sam Lamerato CPFP was awarded Government Fleet magazinersquos 2011 Public Sector Fleet Manager of the Year honor Lamerato helped implement a successful insourcing program and led to the Cityrsquos No 1 spot in the ldquo100 Best Fleetsrdquo in 2010
18 A SWIFT RISE TO FAMEFrom an unranked position in 2005 to No 2 last year the City of Portland Ore CityFleetrsquos dedication helped the organization quickly shoot to the top and be named No 1 among the ldquo100 Best Fleetsrdquo
22 GFX 2011 UNITS FLEET PROFESSIONALS IN SUNNY SAN DIEGOThe 4th annual Government Fleet Expo amp Conference (GFX) held at the San Diego Convention Center in Southern California June 6-8 brought together more than 550 public sector fl eet professionals and industry suppliers
24 100 BEST FLEETS TOP PUBLIC SECTOR FLEETS RECOGNIZEDPublic sector fl eet managers are facing more challenges than ever be-fore and are coming up with increasingly cost-effi cient and creative ways to ldquodo more with lessrdquo These top fl eets set the bar for the public sector fl eet profession
4 ON THE WEB
6 MAIL STOP
8 INDUSTRY NEWS Public Sector Fleets Get Audited
40 PUBLIC FORUM Listen to Your Fleet Manager
14
18
TFYfFaGEi
FEATURES
DEPARTMENTS
22Government Fleet (USPS 740) is published bi-monthly with an additional issue in June by Bobit Business Media 3520 Challenger Street Torrance California 90503-1640 Periodicals Postage Paid at Torrance CA 90503-9998 and Additional Mailing Offi cesPOSTMASTER Send address changes to Government Fleet PO Box 1068 Skokie IL 60076-8068 Please allow six to eight weeks for address changes to take effect Please allow six to eight weeks to receive your fi rst issue Bobit Business Media reserves the right to refuse nonqualifi ed subscriptions Please address editorial and advertising correspondence to the executive offi ces at 3520 Challenger Street Torrance California 90503-1640 The contents of this publication may not be reproduced either in whole or in part without the consent of Bobit Business Media All statements made although based on information believed to be reliable and accurate cannot be guaranteed and no fault or liability can be accepted for error or omission
e n c
2RRPfows
GF07_TOCindd 2GF07_TOCindd 2 7511 31633 PM7511 31633 PM
GPS INSIGHTADVANCED GPS FLEET TRACKING
CCCAAALLLLLL (((888777777))) 333777777-333000333666
GPS Insight Customizable Dashboard Interface
Immediately Cut Costs with these GPS Tracking Benefits
raquo Reduce Speeding
raquo Limit Wasteful Idling
raquo Prevent Unauthorized Usage
raquo Optimize Routing
raquo Improve Productivity
raquo Theft Recovery
raquo Proactive Maintenance Alerts
raquo Insurance Discounts
raquo Improve Invoicing Accuracy
For a free demo visit wwwgpsinsightcomgov
Take Full Control Of Your Fleet
Nationwide coverage Regional offices in Phoenix Chicago Los Angeles and Oklahoma City
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4 Government Fleet JulyAugust 2011
What Youre Reading
wwwgovernment-fl eetcomw
FFLE00252_D186330_Pg_R05indd 1 33010 1142 AM
GF1110ford_gradindd 1 102510 84746 AM
CALIFORNIA DGS FLEET FACILITY CLOSURES LEAVE ONE GARAGE IN SACRAMENTOAnd I thought my one-car garage was tight
100 BEST FLEETS COMPLETE RANKINGS ANNOUNCED FOR 2011Go to government-fl eetcom for the complete list
2012 CHEVROLET IMPALA TO FEATURE NEW ENGINE IMPROVED MPGThe 2012 model will also be the fi rst Chevrolet Impala Police to feature StabiliTrak GMrsquos electronic stability control technology
10 INITIATIVES TO TAKE IN THE NEXT 12 MONTHSPresented by Bob Stanton CPM CPFP director of fl eet management for Hillsborough County Fla at GFX 2011 on June 7
PORTLAND NAMED NO 1 FLEET AMONG 100 BEST FLEETS FOR 2011Moves from number 78 to number 1 in twelve months
THE 51
2
3
4
5
Government-fl eetcomrsquos Top 5 most popular stories as of July 5 2010
THE FLEET CHANNELS
Use the navigator on the government-fl eetcom home page to browse the latest articles from the channels Enter a channel to view in-depth news articles tools calculators and more related to that specifi c topic
JulyAugustrsquos Web Channel Highlight Safety amp Accident ManagementKeep control of your costs and improve the safety of your public sector fl eet by reducing internal and external risks Driver habits and policies can have a large impact on both your expenses as well as the safety of your drivers and others
bull Liability Risk for Government Fleet Organizations Under Current Law
bull Incentivizing Drivers to Conserve Fuel
bull How to Minimize Workplace Injuries
bull Bright Ideas Policy
bull Bright Ideas Safety
Industry Trends Telematics Safety Remarketing Fuel
RECEIVE BREAKING NEWS WHEN IT HAPPENSSign up for Government Fleetrsquos bi-weekly eNewsletter for timely updates on the latest industry news in public sector fl eet management as well as research and trends industry events and current Government Fleet magazine articles and features Subscribe at wwwgovernment-fl eetcom
3
MARKET TRENDSBy Mike Antichwwwgovernment-fl eetcomBlogGF-Market-Trendsaspx
June 27 Message to Manage-ment Listen to Your Fleet Manager
April 18 The Value of Creating a Fleet Advisory Board
WHAT WErsquoRE BLOGGING ABOUT
WWBBBBBLO
ANTICH
FLEET BLOGS
The Voice of the Fleet Community (wwwfl eetblogscom)
July 3 California Supreme Court Maintains That Employers Cannot Be Liable Twice For The Negligence Of Their Employeesby Michael Bragg
July 3 The enemy of strategic initiativeby Aaron Alvarado
June 30 Getting the Most Miles Out of Your Event Budgetby Elisa Durand
June 28 30000000 Barrels if Oilby Joseph Thompson
June 20 Public Sector Unions ndash Part 2by Anonymous Public Fleet ManagerW
Interested in starting your own blog Go to wwwfl eetblogscom for more information
Fleet Toolbox is like having a fl eet consultant in your offi ce whenever you need it most We offer online tools allowing you to benchmark your operation connect with peer experts share your accomplishments fi nd crucial document templates ensure your competitiveness and develop solutions to your challenges Itrsquos truly a complete fl eet tool right at your fi ngertips
GF07_WebTOCindd 4GF07_WebTOCindd 4 7511 31722 PM7511 31722 PM
SMARTERAt Ford Fleet we never stop learning We believe in continually pushing ourselves to bring the best thinking and innovations to market Our exclusive Crew Chieftrade feature is just one example It provides real-time telematics for tracking routing times fuel economy vehicle performancemaintenance engine idle times even vehicle speed and location With online access to Crew Chiefrsquos customizable tools and displays fl eet managers get critical up-to-date information exactly when they need it Ford Fleet Get More
fl eetfordcom
Optional feature available on select models Some features are unavailable while driving
FFLE00252_D186330_Pg_R05indd 1 33010 1142 AM
GF1110ford_gradindd 1 102510 84746 AMGF07_WebTOCindd 5GF07_WebTOCindd 5 7511 31732 PM7511 31732 PM
6 Government Fleet JulyAugust 2011
MAIL STOP
SAVING MONEY GOING GREEN amp REDUCING RISK
There is a risk to extending
preventive maintenance (PM)
intervals In our fl eet operation
we track PMs with a single work
order and PM follow-ups on
another In 2008 we extended
our PM intervals from 4000 to
5000 miles (We also increased
the hours on our heavy-duty
vehicles and construction equip-
ment) We found that by doing
this we increased our risk of not
maintaining our vehicles in the
manner we were used to What
I mean is when we were using
the 4000-mile intervals around
41 percent of the time we would
fi nd something that needed
to be corrected This ranged
from safety equipment such
as expired fi re extinguishers
to worn tires and brakes After
we went to extended intervals
our follow-ups increased to 48
percent of the time
Advancements in oil and
vehicle technology are al-
lowing us to extend oil drop
intervals But is it worth the
risk of extending our intervals
out even further Our mechan-
ics kept telling us we were
dumping good oil down the
drain by keeping the intervals
short On the other hand itrsquos not
worth the risk when we see an
increased rate of discovering
something that needs adjust-
ment or replacement
Late last year we began
taking oil samples of the fl eet
ranging from the Toyota Prius
passenger car to the Interna-
tional WorkStar heavy-duty
truck We found that out of the
170 oil analyses we sent to the
lab 170 of them came back
with good results Our mechan-
ics were absolutely correct in
saying wersquore dumping good oil
down the drain Because of this
we felt confi dent about making
changes to our PM program
Today we use a synthetic
blend motor oil (that is at least
20-percent synthetic) and
implemented a PM program
that includes a green service A
green service occurs at every
other PM interval that instead
of an oil drop just replaces the
oil fi lter and tops off the oil
level Because of this we have
maintained our level of risk and
have been able to reduce our
fossil fuel use 54 percent based
on the use of synthetic products
and implementing green PM
programs Therersquos a lot more
to our story but it gives you a
snapshot of how agencies can
save money go green and
reduce exposure to risk
Gary LentschFleet Supervisor
Eugene Water amp Electric Board Fleet ServicesEugene Ore
OEMS NEED COMMON SENSEWhy do we need 17- 18- and
19-inch tires with lower tread
wear at higher cost What this
accomplishes is simply more
and larger tires in landfi lls or
to recycle When will Detroit
Tokyo Seoul and Akron
understand sustainability With
our failing worldwide economy
the manufacturer who will suc-
ceed is the one who understands
value sustainability mpg total
cost of ownership and respects
the customer Some OEMs con-
tinue to tout engine horsepower
in ads show cars being driven
stupidly and only as a last resort
talk about mpg and safety
These OEMs will fail because
they do not understand or are
not planning for the new reality
of our markets Gas is $4-plus a
gallon and they talk horsepow-
er When will common sense
and reality hit home
Collins DowningManager
Transportation and ParkingLoyola University
Baltimore Md
CHARACTER HONESTY PASSION amp COMMITMENT
I want to thank Tom Johnson
as the founder of the ldquo100 Best
Fleetsrdquo program for all he does
to allow public fl eet managers
the opportunity to promote their
work to both their organizations
and communities The 100 Best
Fleets program
has been such a
valuable avenue
to help us educate
and inform
those we serve
I believe his
enthusiasm and
passion is obvi-
ous and present
in the way he
approaches the program I am
fortunate to have the ability to
connect with so many other fl eet
managers across the country
largely due to the ldquo100 Best
Fleetrdquo program and GFX where
the awards are presented
Character honesty passion
and commitment are values I
believe lead us down our road
of success Tomrsquos work has
made a tremendous difference
for the many public fl eet orga-
nizations involved in the 100
Best Fleets program
Tony JobanekFleet and Radio Manager
City of Eugene Ore
OPERATOR-DRIVEN DECISIONS
The Market Trends blog
entitled ldquoBe Part of the Solu-
tion Not Part of the Problemrdquo
was a very timely article I plan
to share this with upper and
top management In Loveland
Colo a key issue driving our
costs up thatrsquos outside our abil-
ity to control or even plan for
is decentralized fl eet control
In other words this gives fl eet
decision-making authority to
individual department heads
Most department heads some-
times donrsquot have the knowledge
nor the time to look into the
details of ldquoright-sizing equip-
ment choicesrdquo or ldquolifecycle costs
projectionsrdquo so they simply rely
on the person doing that job to
state his or her preference This
results in operators equipping
themselves for their worst-case
job needs instead of their normal
work needs
Operators almost
always choose their
preferred makes
and models ancil-
lary equipment
and drivetrain
confi gurations thus
destroying proven
cost reductions from
standardization
Stephen KiblerFleet Manager
City of Loveland Colo
GOVERNMENTS CHALLENGED TO GO GREEN
Many government services
and jobs require the use of
specialized heavy-duty trucks
However in terms of green fl eet
initiatives either a green fl eet
vehicle is not available in this
class of trucks or if it is the
premium to purchase the green
vehicle equates to the cost of a
police car and if we need a new
police car in fl eet wersquore buy-
ing the police car and to heck
with the green model truck I
personally would like to expand
our number of green fl eet
initiatives but the reality of the
matter is we have fewer dollars
to go around and as long as
conventional vehicle prices are
less than green vehicles wersquore
buying the former Plus un-
less yoursquore driving the vehicle
hundreds of thousands of miles
or keeping it 20-30 years how
can you make lifecycle cost
numbers calculate
John McCorkhill Jr CFMCAFMCEMCPFPDirector of Fleet Services
City of Lynchburg Va
w
O
a
p
a
l
a
c
d
co
t
GF07_Lettersindd 6GF07_Lettersindd 6 7511 31803 PM7511 31803 PM
Solutions you can trust acceptance you can depend on
For more information
Janet Hunnewell at 18665278870 wwwwrightexpresscomgov2011
Visit us at Fed Fleet July 26-28 2011 Booth 1700
The Wright Express Government Fuel Card Program is designed to meet the needs of any Federal State and Municipal organization As the market leader in the fuel card industry we offer customized solutions tailored to the needs of government fleets
s Specialized tax exemption and reporting for government
s Customized purchase controls for cost containment
s Timely alerts to help you enforce purchasing policies
s Point-of-sale 998 Level III data capture
s Acceptance at over 90 of US retail fuel locations
Manage your fleet program with ease and confidence
We currently serve over 265000 state and local vehicles an additional 260000 federal government agency vehicles and participate in the GSA SmartPay2 Program Contact us to learn how we can help you with your fleet program needs
GF07_Lettersindd 7GF07_Lettersindd 7 7511 31805 PM7511 31805 PM
8 Government Fleet JulyAugust 2011
INDUSTRY NEWS
JACKSONVILLE FL ndash A
fl eet audit conducted by the
City of Jacksonville Offi ce of
Inspector General called for
increased oversight of pro-
curement and inventory pro-
cesses including developing
formal policies and proce-
dures and assuming manage-
ment of all fl eet operations
currently co-managed with
another department
More details are available
at wwwgfl eetcomnews
Keyword Jacksonville
WASHINGTON ndash President Barack Obama
issued a memorandum directing federal agen-
cies that operate the federal fl eet of more than
600000 civilian and non-tactical military ve-
hicles to fi nd ways to reduce petroleum-based
fuel usage and cut costs
The memorandum includes a requirement
that all new light-duty vehicles leased or pur-
chased by agencies must be alternative-fueled
vehicles by Dec 31 2015 Examples given
include hybrid electric compressed natural
gas (CNG) and biofuel vehicles
Executive vehicles used by federal agen-
cies must be mid-size or smaller sedans (un-
less a larger vehicle is critical to the agencyrsquos
mission) and have limited engine sizes
In conjunction with the memorandum
the General Services Administration (GSA)
launched a pilot project to bring electric
vehicles (EVs) into the fl eet The GSA an-
nounced an initial purchase of more than
100 EVs which it will lease to 20 agen-
cies including the Department of Energy
and will be located in Washington DC
Detroit Los Angeles San Diego and San
Francisco The GSA said it will also coordi-
nate the installation of necessary charging
stations for the pilot
Fed Fleet Ordered to Purchase AFVs amp Right-Size
Jacksonville Parts Audit Recommends Increased Oversight
GAO Finds USPS Lacks Funds for Fleet OverhaulWASHINGTON ndash The US Government Accountability Offi ce (GAO) issued a report that
found the US Postal Servicersquos (USPS) fl eet of vehicles is aging seeing higher maintenance
costs as a result and needs new vehicles to meet federal sustainability standards The fl eet
consists of more than 215000 vehicles 192000 of which are light-duty mail delivery
vehicles that operate six days per week
The report said the USPS estimates the cost to replace 185000 delivery vehicles in the
fl eet with new fuel-effi cient gasoline-powered right-hand-drive models would be $58 bil-
lion mdash an unfeasible amount for the agency which is in a grim fi nancial situation
For now its plan is to purchase a small number of minivans for delivery and continue its
policy of maintaining the fl eet rather than purchasing new vehicles
The GAO recommended the USPS develop a strategy and timeline for addressing its
fl eetrsquos needs taking into account the change from a six- to a fi ve-day delivery schedule
consolidating facilities meeting federal requirements and continuing to deliver mail to
131 million residential and business addresses nationwide The USPS plans to deliver its
strategy along with a timeline for addressing the fl eetrsquos needs by December
More details are available at wwwgfl eetcomnews Keyword USPS
VP and Group PublisherSherb Brown
(310) 533-2451 bull SherbBrownbobitcom
PublisherEric Bearly
(310) 533-2579 bull EricBearlybobitcom
Editor and Associate PublisherMike Antich
(310) 533-2467 bull MikeAntichbobitcom
Managing EditorLauren Fletcher
(310) 533-2415 bull LaurenFletcherbobitcom
Senior Editor Grace L Suizo
(310) 533-2414 bull GraceSuizobobitcom
Associate EditorThi Dao
(310) 533-2544 bull ThiDaobobitcom
Web EditorGreg Basich
(310) 533-2572 bull GregBasichbobitcom
Production DirectorManagerKelly Bracken
(310) 533-2574
Brian Peach(310) 533-2548
Art DirectorVince Taroc
Editorial ConsultantHoward Rauch
DISTRICT ADVERTISING MANAGERS
PublisherSales ManagerEric Bearly
(310) 533-2579 bull EricBearlybobitcom
Great LakesRobert Brown Jr
1000 W University Dr Ste 209Rochester MI 48307
(248) 601-2005 FAX (248) 601-2004
RobertBrownbobitcom
Sales amp Marketing CoordinatorTracey Tremblay(310) 533-2518
Chairman Edward J Bobit
President amp Chief Executive Offi cerTy F Bobit
Chief Financial Offi cerRichard E Johnson
Business and Editorial Offi ceBobit Business Media 3520 Challenger Street
Torrance CA 90503-1640FAX (310) 533-2503
Change Service Requested Return AddressGovernment Fleet
PO Box 1068Skokie IL 60076-8068
Printed in USA
PORTLAND OR ndash The Portland Police Bu-
reau announced the redesign of the graphics for
its patrol cars on the Bureaursquos Facebook page
This new design will start to appear as new
cars enter the patrol fl eet Within fi ve years the
Bureau said all marked patrol cars will be solid
blue with white wrapped doors On the doors
are the words ldquoPortland Policerdquo and below
them is the slogan ldquoSworn to protect Dedi-
cated to serverdquo The design displays a red rose
between the words ldquoprotectrdquo and ldquoDedicatedrdquo
Portland Police Bureau Redesigns Patrol CarsThe new design for Portland Ore Police Bureau ve-hicles will be on all marked patrol cars within fi ve years
GF07_Indyindd 8GF07_Indyindd 8 7511 31845 PM7511 31845 PM
wwwagilefleetcom
GF0610agileindd 1 52010 35952 PM
LEASED OR OWNED
Wersquove got the tools for your fl eet
Every fl eet manager knows that
no matter the fl eetmdashleased or
owned big or smallmdashtherersquos a
unique set of tools needed to run
it right Thatrsquos what Fleet Solutions
ismdasha single source of fl eet
management tools and services
that help you manage your fl eet
with unmatched fl exibility
wwwfleetsolutionscom1-866-6LEASES
GF0111merchantsindd 1 12710 13720 PM
GF07_Indyindd 9GF07_Indyindd 9 7511 31846 PM7511 31846 PM
10 Government Fleet JulyAugust 2011
INDUSTRY NEWS
GF0511rmfmaindd 1 41411 44242 PM
Chicago amp Cook County Fleet Maintenance Face Possible ConsolidationCHICAGO ndash A new report issued by the City
of Chicago and Cook County proposes con-
solidating City and County fl eet maintenance
with the City as the service provider and the
County as the client The City would manage
fl eet maintenance operations for County High-
way Departments at a set labor rate plus the
invoiced parts cost County employees would
take vehicles in need of repair to City shops
Decentralized organization of County fl eet
maintenance services was cited as one reason
for proposing the City handle maintenance for
County vehicles In addition the vehicle com-
position for City and County fl eets is similar
which would allow the City to ldquoeasilyrdquo main-
tain County vehicles according to the report
Cost savings estimated in this proposal
would be along the lines of $300000 to
$700000 annually based on results from simi-
lar organizations
CAPE CORAL FL ndash An audit of
Cape Coralrsquos fuel management rec-
ommended a more comprehensive
approach to monitoring the fuel used
by City vehicles The audit did not
fi nd any evidence of fraud illegal
acts or abuse The audit reviewed
acquisition disbursement and man-
agement of fuel from 2006 to 2010
The audit came about after the
Cityrsquos internal fuel use review in fall
2010 fi nding it was unable to ac-
curately track fuel used or purchased
during a several year period
Citing the Cityrsquos fuel management
system (FMS) software as antiquated
and limited the report showed a gen-
eral lack of record-keeping or record
review as primary problems The audit
recommends a number of changes
The software system used doesnrsquot
have vendor support (due to a decision
by the City) and the integrity of the
database storing fuel-related data is
ldquosuspectrdquo according to the audit
The audit also noted the City
recently implemented a number of
policies to improve fuel management
including internal controls to monitor
fuel purchases improvement to soft-
ware application security developing
a comprehensive City Administration
Regulation to address fuel use in City
vehicles and equipment upgrading
the FMS software providing monthly
reports to the City Manager regard-
ing fuel purchases cost allocations to
user departments and creating a new
FMS database to better track future
fuel-related data
The audit recommended the City
acquire an enterprise-level fl eet
management system that provides
fuel-management capabilities rather
than continue solely with fuel-
management software
Cape Coral Audit Shows Fuel Management Improvements
GF07_Indyindd 10GF07_Indyindd 10 7511 31847 PM7511 31847 PM
Government Fleet JulyAugust 2011 11
GO FURTHER with WARD
Monitoring your fl eet and fuel data just got
easier with the industry leading Ward 4
Automated Fuel Management System
Ward 4s cutting-edge yet easy-to-use
technology helps dramatically reduce
expenses while enhancing environmental
sustainability initiatives The Ward 4 suite
of products from EJ Ward includes
wwwejwardcom1800580WARD
Fuel View W4 - accurate advanced
reporting and a user-friendly dashboard
Fuel Control Terminal W4 - highly
confi gurable fueling and data collection
Canceiver W4 - in-vehicle tracking and
communication device
AU TO M AT E D F U E L M A N AG E M E N T
GPS TRACKING
TIRE PRESSURE MANAGEMENT
Introducing the latest generation of Fleet Management Technology from Ward
CANCEIVER FUEL CONTROL
TERMINAL
FUEL VIEW
GF0711ejwardindd 1 7111 82240 AM
Missouri DOT to Close Facilities amp Cut StaffJEFFERSON CITY MO ndash The Mis-
souri Highways and Transportation Com-
mission voted to adopt a plan it said will make the Missouri
Department of Transportation (MoDOT) a smaller agency in
order to provide more funding for road and bridge projects
The plan calls for reducing MoDOTrsquos staff size by 1200
closing 131 facilities and selling more than 740 pieces of
equipment which include cars pickups vans dump trucks
loaders drills and stripers According to the Commission the
plan is projected to save $512 million by 2015
More details of the plan are available at wwwgfl eetcom
news Keyword MoDOT
NEW HAVEN CT ndash The
City of New Haven unveiled
its fi rst hybrid refuse truck
The City said it will result
in a 30-percent savings or
$5000 in fuel consumption
on an annual basis and will
result in reduced mainte-
nance costs due to the ex-
tension of the truckrsquos brakes
lifespan (four times longer
than traditional brakes)
The garbage truck is equipped with a hydraulic hybrid
system While braking the vehicle engages a pump to pres-
surize a reservoir of hydraulic fl uid As the truck starts mov-
ing forward again the fl uid runs through a hydraulic motor
boosting the truck forward and reducing the strain on the
diesel engine
The vehicle cost the City $388000 of which $70000 was
from a grant obtained by the Cityrsquos Offi ce of Sustainability
from Connecticut Department of Transportationrsquos Clean Fuel
Vehicle Program This grant money covers the incremental
cost of the hybrid system over a traditional truck
The City has fl eet of nine refuse trucks and plans to re-
place them with hybrids at the end of each truckrsquos lifespan
On average each vehicle transports 3888 tons of municipal
solid waste per year The City operates a total of 14 hybrids
in its fl eet 13 of which are cars or small SUVs plus the
refuse truck
In related sustainability efforts the City said that in 2007
it started using B-50 biodiesel in its fl eet the highest percent-
age of biodiesel in the Northeast The City also installed
solar-powered lights on a police cruiser as a pilot to cut down
on idling retrofi tted all school buses with pollution control
devices and will be retrofi tting the entire refuse fl eet as well
New Haven Takes Delivery of Hybrid Refuse Truck
The City of New Haven Conn refuse trucks each transport an average 3888 tons of municipal solid waste per year
GF07_Indyindd 11GF07_Indyindd 11 7511 31848 PM7511 31848 PM
GET ON BOARD WITH CHEVIN FLEET SOLUTIONS THE BIGGEST NAME IN FLEET MANAGEMENT SOFTWAREWhether yoursquore a State Municipal or Federal agency our fleet management software helps you manage and effectively maintain your equipment from initial specification through disposal regardless of size complexity or geographical spread
If yoursquore a Municipal agency you may face pressures to extend vehicle replacement cycles relentless mandates for staff reductions and cost cutting as well as political pressure to implement green fleet initiatives
We can give you real-time visibility over complete fleet running costs and utilization queries reports and key performance indicators can be used to accurately predict the right time for vehicle replacement Our fleet management software enables you to increase the value and operating life of equipment by ensuring proper maintenance schedules are adhered to while improving workshop productivity and inventory turns Yoursquoll be able to manage sustainability initiatives and monitor alternative fuel usage and emissions outputs
GF0311chevinindd 2-3 22211 94859 AMGF07_Indyindd 12GF07_Indyindd 12 7511 31848 PM7511 31848 PM
If yoursquore a State agency the trend towards centralization and consolidating of fleet functions may be a challenge You may face increased scrutiny by your customers concerning escalating charge back rates while trying to achieve fleet downsizing goals
Our enterprise fleet management system FleetWave provides a comprehensive suite of flexible General Service fleet tools to support your tactical requirements while providing a holistic view of all fleet related information This allows you to aggregate accurate operational and maintenance costs and automatically generate precise transparent and timely billing for vehicle usage based upon any organization hierarchy With the ability to benchmark fleet utilization based upon the agency department or driver you can use these statistics to make fact based right-sizing decisions
If yoursquore a Federal agency you may be under pressure to reduce greenhouse gas emissions and shrink your dependency on petroleum all while right-sizing your fleet without impacting mission readiness You probably spend countless hours gathering
data to meet regulatory reporting requirements such as DOE and FAST reporting
FleetWave offers unparalleled flexibility and can automatically process and track complete fuel details from any p-card or fuel card provider and seamlessly present your achievements based on benchmarks or scorecards FleetWave can aggregate unlimited data from GSA commercial lessors national accounts and internal workshops then share these details with internal finance and property management systems Yoursquoll achieve organization-wide visibility over utilization and running costs while supporting field level needs for maintenance operator and fuel management functionality
To get on board with Chevin please contact us to arrange a free system review Call (781) 793-0788email saleschevinfleetcomor visit wwwchevinfleetcom
GF0311chevinindd 2-3 22211 94859 AMGF07_Indyindd 13GF07_Indyindd 13 7511 31848 PM7511 31848 PM
14 Government Fleet JulyAugust 2011
Thirty-eight-year fl eet veteran Sam
Lamerato CPFP superintendent
of fl eet maintenance for the City
of Troy Mich was named the 2011 Public
Sector Fleet Manager of the Year by Gov-ernment Fleet magazine at the 2011 Gov-
ernment Fleet Expo amp Conference June 8
in San Diego
Lamerato was one of three fi nalists that
also included Paul Condran equipment
maintenancefl eet manager of the City of
Culver City Calif and Erle Potter PE
CEM state equipment manager of the Vir-
ginia Dept of Transportation (DOT)
Joe Frantz vice president sales sup-
port of award sponsor ARI presented the
award to Lamerato who thanked his staff
industry peers Government Fleet maga-
zine family and fellow fl eet managers
ldquoIt is an honor Irsquom thankful for all of
my mentors which includes all of you
other fl eet managers out thererdquo Lamerato
said ldquoIrsquom thankful to my staff Irsquom thank-
ful to my wife of 36 years for sticking by
me and understanding what I and those of
us in the public sector have to do to serve
the public mdash encourage your staff to be
better and make your systems communi-
ties and departments sustainablerdquo
Lamerato also said he owes thanks to
his biggest life infl uences his parents
ldquoMy father led by example of dedica-
tion and leadership in his workrdquo he said
ldquoTo this day he will call me at night and
ask lsquoDid the City get its moneyrsquos worth to-
dayrsquo My answer is always lsquoYes dad and
then somersquo rdquo
The City of Troyrsquos Sam Lamerato was awarded Government Fleet magazinersquos 2011 Public Sector Fleet Manager of the Year honor Lamerato helped implement a successful insourcing program and led to the Cityrsquos No 1 spot in the ldquo100 Best Fleetsrdquo in 2010
BY CHERYL KNIGHT
SAM LAMERATO NAMED 2011 NAMED 2011 PUBLIC SECTOR PUBLIC SECTOR FLEET MANAGER FLEET MANAGER OF THE YEAROF THE YEAR
GF07_PSFMOYindd 14GF07_PSFMOYindd 14 7511 31922 PM7511 31922 PM
Government Fleet JulyAugust 2011 15
HONORED FOR INITIATIVES amp INDUSTRY INVOLVEMENT
Lameratorsquos initiatives include the suc-
cessful implementation of an in-sourcing
program by the International City Manage-
ment Association being named the 2010
No 1 Fleet in the ldquo100 Best Fleetsrdquo receiv-
ing the Professional Manager of the Year
award for Public Fleets from the American
Public Works Association (APWA) and
developing organizing and producing two
fl eet conferences
He is also a member of the APWA (at
both the state and national level) the Rocky
Mountain Fleet Management Associa-
tion (RMFMA) past chair of the APWA
Fleet Service committee past chair of the
APWA CPFP Governing council Chrysler
Police Advisory board and contributing
author of several APWA fl eet manuals
With an annual fl eet budget of $75 mil-
lion the City of Troyrsquos fl eet department
includes 16 full-time employees on a two-
shift operation and two maintenance facili-
ties Lamerato manages a fl eet of more than
500 pieces of equipment used for 15 public
services departments including fi re police
public works engineering assessing build-
ing and parks and recreation personnel
He also oversees two fueling locations
13 in-sourced service agreements and the
security and maintenance of the public
works facility
RUNNING THE CITY FLEET LIKE A BUSINESS
Lamerato believes a municipal fl eet
needs to be run like a business
ldquoThe fl eet manager must keep his fi nger
on the pulse of his customers to ensure he
is providing the best most economical and
most timely services available in the areardquo
he said
He also stressed the need for continual
communication with City management and
department directors to ensure the fl eet di-
vision meets all expectations
ldquoI think what makes anyone successful
is a passion for their job It is not an 8-5
job for me mdash it is 247rdquo he pointed out ldquoI
am always observant searching for new or
better ways to improve our operation and
reduce our costs while providing depend-
able and effi cient vehicles and equipmentrdquo
Lamerato also emphasized that an im-
portant part of the Cityrsquos smooth-running
operation comes from a devoted team well-
trained staff and technicians who work to-
gether to give the best and most-effi cient
service to the City of Troyrsquos customers
ldquoOver the years wersquove developed a very
dedicated team of fl eet professionals who
enjoy the challenges of todayrsquos vehicles and
technologyrdquo he said ldquoThe team takes ex-
treme pride in their work which is demon-
strated by their fi nished products complet-
ed on schedule and to a high standardrdquo
Lamerato also pointed out the impor-
tance of assembling a team that includes
complementary talents and strengths
ldquoThey constantly impress me with their
technical skills and their professionalism
shown both at work and in their personal
livesrdquo he said ldquoThis crew loves a chal-
lenge and has a reputation for their inno-
vations and creativity while being mindful
of the time and cost on each repair This
earned them fi rst place in lsquo100 Best Fleetsrsquo
in 2010rdquo
After the ldquo100 Bestrdquo recognition the
City council and management acknowl-
edged the fl eet division during a council
meeting attended by staff which was tele-
vised throughout the City
The staff also was provided embroi-
dered shirts and shoulder patches for their
uniforms displaying their No 1 status in
ldquo100 Best Fleetsrdquo
ldquoI would not be where I am today with-
out the infl uence of countless other peers
and fl eet professionals who through net-
working help me grow in my professionrdquo
Lamerato said
IN-SOURCING PROGRAMS HELPS SUSTAINS FLEET DIVISION
Due to the Cityrsquos proactive in-sourcing
program which began eight years ago
the fl eet has successfully weathered the
storm of todayrsquos tougher economic times
The International City Management As-
sociation (ICMA) reviewed the City of
Troyrsquos fl eet operation and found the fl eet
Population 85000Size 36 square milesCity Fleet More than 500 vehicles including Fire and Police two mainte-nance locations with 16 employeesVehicle Info The City owns and operates 500-plus units including a wide range of equipment types mdash from lawn mowers to fi re apparatus
CITY OF TROY MICH FACTS
The City of Troy Mich fl eet services has in-sourced a signifi cant amount of work proving it to be competitive
The Cityrsquos smooth-running operation comes from a devoted well-trained team who work together to provide the best service possible
Sam Lamerato CPFP superintendent of fl eet maintenance for the City of Troy Mich proudly displays a Ford Escape Hybrid
GF07_PSFMOYindd 15GF07_PSFMOYindd 15 7511 31929 PM7511 31929 PM
16 Government Fleet JulyAugust 2011
F L E E T M A N A G E R O F T H E Y E A R
division sustainable
ldquoThe division has in-sourced a signifi -
cant amount of work to more than replace
the reduction of in-house vehicles and equip-
ment and has proven to be competitive in
cost comparisons with contracting vendors
in the private sectorrdquo Lamerato said
This fi nding resulted in the fl eet divi-
sion maintaining current staffi ng and fund-
ing at a time when other divisions were fac-
ing reductions to their budgets and staff
ldquoWhat began with a phone call from a
neighboring city offi cial eight years ago
evolved into 11 signed service agreements
with neighboring communities and school
districtsrdquo he said
Because many cities are dealing with
reduced revenues which in turn reduce the
cityrsquos budget Lamerato emphasized the
importance for fl eet managers to be able to
defend the vehicle replacement fund
ldquoBy having a vehicle replacement
scorecard and backup information on the
cost consequences of vehicles not being re-
placed on a timely basis the fl eet manager
will be prepared to answer challenges by
City management and councilsrdquo he said
He also added that the fl eet manager
must be able to defend their budgets by
having knowledge of what the Cityrsquos fully
burdened shop rate is compared to the sur-
rounding privately owned repair facilities
its direct and indirect repair ratios and its
vehicle-to-technician ratio
EDUCATIONAL PROGRAMS amp INDUSTRY NETWORKS
One of Lameratorsquos personal philoso-
phies exemplifi es the need for educational
programs for City management as well as
citizens to make them aware of the impor-
tance of a well-run fl eet operation to the
overall services provided to them
ldquoTodayrsquos fl eet managers need to spend
time on their shop fl oor reviewing repair
techniques of their staff and attending
training seminars and conferences to net-
work with their peers to broaden and rein-
force their management skillsrdquo he said
Lamerato himself stays actively in-
volved in the industry and personally
helped develop organize and produce two
fl eet conferences
For the past 15 years he has been
co-chair of Education for Michigan
APWA While developing educational
programs for Public Works professionals
for streets water and engineering depart-
ments during that time he noted there
were very few affordable programs geared
toward fl eet personnel
ldquoI made it a goal to develop two pro-
grams a year centrally located in the state
and specifi cally addressing upcoming
changes and current challenges to fl eet op-
erationsrdquo Lamerato said
The programs were opened up to in-
clude vendor booths and equipment dis-
plays While these programs started off on
a smaller scale they quickly grew to sell-
out capacities with waiting lists for ven-
dors display space and even speakers
ldquoWhen reviewing the evaluations at-
tendees comment on the sessions being ex-
tremely helpful in solving current issues and
the opportunity to network with fellow fl eet
personnel and vendorsrdquo Lamerato said
Moving forward Lamerato will continue
to collaborate with city managers and other
city divisions to ensure the City of Troyrsquos
ongoing success for its fl eet division
ldquoWe will continue to work toward our
common goal of providing the best most-
effi cient service for the tax dollars spentrdquo
he said
EDUCATIONbull September 1974 graduate of MOTECH
Automotive Education Centerbull State of Michigan Master Certifi ed
Mechanic amp ASE Master Certifi ed Auto amp MediumHeavy Truck
EMPLOYMENTbull September 1974 Hired by the City of
Troy as Municipal Service Employee (MSE) mdash D classifi cation ndash Serviceman
bull December 1974 Promoted to MSE mdash F classifi cation ndash Mechanic
bull July 1976 Promoted to MSE mdash G clas-sifi cation ndash LeaderHeavy Equipment Mechanic
bull July 1982 Promoted to Temporary Field Supervisor
bull August 1982 Promoted to Superinten-dent of Fleet Maintenance
HOBBIESFAMILYbull Hobbies Traveling fi shing home
improvement and the restoration of a 1966 Ford Mustang
bull Family Wife of 36 years one son two daughters two sons-in-law and four grandchildren
bull Life infl uences and mentors His par-ents former Troy City Manager Frank Gerstenecker and former Public Works Director Donald Spurr
GETTING TO KNOW SAM LAMERATO CPFP
One of the Cityrsquos staff members is shown re-viewing work performed on a fi re apparatus
Lamerato believes in the importance of as-sembling a team that includes complemen-tary talents and strengths
The Cityrsquos mechanics enjoy the challenges of todayrsquos vehicles and technology
The City of Troy oversees more than 500 vehicles including fi re and police and two maintenance locations
GF07_PSFMOYindd 16GF07_PSFMOYindd 16 7511 31932 PM7511 31932 PM
raquo ARI proactively helps the State of Georgia whose fleet exceeds 21000 vehicles
And along with those savings achieve seamless integration of fleet systems and technology for better efficiency
and productivity With our dedicated team and specialized support staff we understand and can serve the
unique needs of government fleets Work in partnership with ARI to build the fleet solution thatrsquos right for you
Learn more 1-800-477-4715
Read the full story and more at wwwarifleetcompartnersatwork
We helped them save their capital
Read the State of Georgia success story at wwwarifleetcompartnersatwork
ARI is the proud sponsor of the 2011 Public Sector Fleet Manager of the Year
Driven fleet professionals Driving results
5862NP G tFl t FINAL2 i dd 1 61411 12 48 34 PMGF07_PSFMOYindd 17GF07_PSFMOYindd 17 7511 31936 PM7511 31936 PM
18 Government Fleet JulyAugust 2011
In 2005 the City of Portlandrsquos City-
Fleet was unranked among the 100
Best Fleets With unhappy custom-
ers little trust and a lack of belief in
their own efforts CityFleet faced an up-
hill battle
Now just a few short years later the
fl eet has been named No 1 among the
100 Best Fleets mdash and has a long list of
accomplishments and proven progress to
back up the title
RISING FROM THE ASHES TO A NEW DAY
In 2005 things looked dour for the
fl eet But at the end of that year the City
hired John Hunt mdash fl eet manager for the
City of Fresno at the time and that yearrsquos
winner of Government Fleetrsquos Public Sec-
tor Fleet Manager of the Year With prov-
en successes the City of Portland hoped
he could breathe new life into the fl eet
Little did they know that over the next
few years Hunt and CityFleet staff would
transform as a team that would rise so
swiftly through the ranks mdash from No 78
in 2006 No 9 in 2007 No 4 in 2008 and
2009 No 2 in 2010 and now No 1
Despite such a dramatic climb on the
day of the announcement Hunt was still
unsure if hersquod secured the top spot mdash
right up until the moment the winner was
announced
ldquoEach year is a new competition with a
fresh clean slate We were No 2 last year
but we knew that didnrsquot mean we couldnrsquot
be beat by another organizationrdquo he said
ldquoBeing named among the 100 Best is
quite an honor because it means that an
organization has made a conscious deci-
sion to improve Portland staff made the
commitment and we are very excited to
be named No 1 this yearrdquo
When Hunt was hired in 2005 the
fl eet had a less-than-stellar reputation and
major hurdles to overcome Fleet needed
to boost operational effi ciency improve
services and fi nd a way to save money
On top of that were greater less tangible
challenges building trust with custom-
ers demonstrating proven best practices
and most of all possessing a high level
of faith
So how did the fl eet get turned around
Hunt said it started with relationships
ldquoThere may be many but I think the
basic secret to success is building trust
and reliability with your team custom-
ers your boss and the elected offi cialsrdquo
he said
Hunt started by identifying employee
strengths and matching them to the right
jobs After creating this strong founda-
tion for the fl eet he looked for opportu-
nities for improvement then gave fl eet
staff tools to help them advance and
achieve success Most importantly he
believed in his team
ldquoWe have staff members who have
been with CityFleet for nearly 30 years
That institutional knowledge is invalu-
able We listened to their ideas for im-
provement and empowered them Once
everyone in the organization believed in
themselves the stakeholders began to
believe in CityFleetrdquo he said ldquoOur staff
is our most valuable resource and City-
Fleet staff worked hard to improve over
the last fi ve years The team has shaped
a refreshed fl eet organization through
monumental changes in business perfor-
mance motivation work environment
attitude effi ciency communication and
cost-effectivenessrdquo
RELATIONSHIPS BUILD THE FLEETHunt and his team also worked very
hard to build customer relationships
They knew creating trust with its custom-
ers was a must for the success of the fl eet
ldquoBuilding trust is important because we
deal with equipment that must be main-
tained properly for the safety of City em-
ployees and the publicrdquo Hunt said ldquoAs a
service provider our goal is to deliver ex-
cellent service to our customers Under-
A SWIFT RISE TO FAMEFrom an unranked position in 2005 to No 2 last year the City of Portland Ore CityFleetrsquos dedication helped the organization shoot quickly to the top and be named No 1 one among the ldquo100 Best Fleetsrdquo
BY SHELLEY MIKA
A few of the accomplishments that have helped the City of Portland Ore rise to the top of the 100 Best Fleets program includebull Accelerated staff development and trainingbull Right-sized fl eet resulting in $4 million in
savingsbull Reduced overtime costs by 89 percentbull Doubled total ASE Master technicians on
staff
AT A GLANCE
GF07_Winnerindd 18GF07_Winnerindd 18 7511 32011 PM7511 32011 PM
Government Fleet JulyAugust 2011 19
standing their needs is the fi rst step and
we strive to provide service in a way that
makes customers want to come to usrdquo
With this charge in mind CityFleet
asked its customers to evaluate fl eet
analyzed the results then targeted large-
scale improvements When individual
concerns arose CityFleet addressed them
face-to-face whenever possible If it was
not possible to do so in person staffers
picked up the phone Then they acted
ldquoAs CityFleet continued to deliver on
promises customer trust in the organiza-
tion grewrdquo Hunt said
Customer satisfaction soon rose now
reaching astonishing levels CityFleet
reached a 98-percent customer satis-
faction rating even with a workload of
27000 work orders each year In fact
recent customer survey scores were more
than double the second-best service pro-
viders in the City
ldquoThese are spectacular results by
any measurerdquo Hunt said ldquoBut the short
time frame in which CityFleet developed
best practices implemented them and
tracked the results is especially impres-
sive And the fact that the results of the
survey indicated that CityFleet improved
more than any other city service surveyed
is astoundingrdquo
As customer satisfaction has continued
to improve so has employeesrsquo belief in
their abilities ldquoEmployees now feel pride
in their workplace see satisfi ed custom-
ers and have come to trust the managers
and themselvesrdquo Hunt said
A LONG LIST OF ACCOMPLISHMENTS
While it rates high among the reasons
CityFleet is successful customer and em-
ployee satisfaction are only the beginning
of a long list of accomplishments To list
all of them over the last year mdash let alone
the last fi ve years mdash would fi ll the pages
of Government Fleet In fact there was
only room for the top highlights on its ap-
plication
ldquoThere are so many other good things
we are doing I kept thinking of more
things I wish we would have added even
after the application had been submittedrdquo
Hunt said
However a few of the fl eetrsquos most
notable accomplishments are as follows
CityFleet
bull Accelerated staff development and
training
bull Right-sized the Cityrsquos fl eet by 192
units saving $4 million
bull Improved repair turnaround times
customer satisfaction and competi-
tiveness
bull Doubled the number of Automotive
Service Excellence (ASE) certifi ed
Master Technicians by offering cer-
tifi cation pay
bull Reduced overtime costs by 89 per-
cent through a more streamlined
workfl ow and new shop tools
bull Reduced commercial repairs by $1
million over two years through reor-
ganization of shop operations
bull Reduced parts costs by $300000 (36
percent) through bar coding inven-
tory management market analysis
and volume purchases
bull Became certifi ed as an Eco-Logical
Business by the Pollution Prevention
Excellence program
bull Recouped $1 million at auction for
the fl eet replacement fund
bull Signifi cantly greened the City fl eet
with the expanded use of hybrid
electric diesel particulate fi lters in-
cab heaters and alternative fuels mdash
developing the largest green fl eet in
the region
bull Implemented recycling efforts
purchased a rock crusher capable
of producing 160 tons of material
per hour use of refi ned oil scrap
metal and battery recycling and
removal of 2200 yards of contami-
nated soil
(Far left) John Hunt fl eet manager for the City of Port-land Ore motivates staff and proudly displays the teamrsquos ldquo100 Best Fleetsrdquo trophy which celebrates the whole teamrsquos efforts Fleet staff members are pictured maintaining ve-hicles and providing necessary repairs
GF07_Winnerindd 19GF07_Winnerindd 19 7511 32013 PM7511 32013 PM
20 Government Fleet JulyAugust 2011
1 0 0 B E S T W I N N E R S
GF0111ferrellgasindd 1 122010 122740 PM
bull Overall reduced the operating bud-
get by $17 million over the last
year and $5 million over the last
two years through new reporting
analysis right-sizing business part-
nerships computer programs time
standards inventory management
staff analysis and implementation
of a new fuel system
Hunt attributes the fl eetrsquos success to
committed staff a competitive business
model and the implementation of key
fl eet best practices He also continually
relies on the advice of past and present
fl eet managers and fl eet organizations
like the American Public Works Asso-
ciation (APWA) National Association
of Fleet Administrators (NAFA) Public
Fleet Managers Association and the Or-
egon Public Fleet Managers Group
ldquoPublic sector fl eets are not in direct
competition with one another so we
share valuable information and ideas all
the time between organizationsrdquo he said
ldquoMany years ago a great fl eet manager
used to say lsquosave your money hard times
are comingrsquo This lesson along with
many others helped prepare us for these
tough fi nancial timesrdquo
LESSONS LEARNED AND TRUST CULTURE BUILT
Along the way Hunt and his team
have learned some valuable lessons other
fl eets can benefi t from too Hunt said
chief among them is building a high trust
culture Part and parcel to that are open
lines of communication and continued
collaboration mdash like the weekly team
meetings he holds listening to concerns
and working directly with staff
Hunt said another excellent way to pro-
mote communication is by establishing a
Labor Management Committee (LMC)
which provides a regular structure for
sharing opinions and suggestions ldquoFor us
the group has become a cohesive force for
change and improvementrdquo he said
In terms of working with customers
Hunt and his team live by the notion of
treating customers the way they would want
to be treated by service professionals
And for the fl eet overall he recom-
mends being proactive rather than reac-
tive and investing heavily in the staff
ldquoGo out and meet with your customers to
fi nd out what they need and show them
that you are listening We proactively
meet with our customers fi nding ways to
help them achieve their goalsrdquo he said
ldquoEncourage teamwork and listen to your
staff mdash they know the business and they
work directly with the customers They
are your greatest assetsrdquo
OFFERING A SINCERE THANKS TO THE INDUSTRY
Hunt said he owes many thanks to
those who helped him lead his fl eet to
success For starters he thanks Govern-ment Fleet INVERS Mobility Solutions
and Tom Johnson for making the program
possible And of course he thanks his own
partners at the City mdash the Mayor and City
Council the Offi ce of Management amp Fi-
nance leadership team the customers and
of course the CityFleet team
ldquoCityFleet collaborates daily to pro-
vide excellent service and fi nd solutions
to each challengerdquo he said ldquoOnce we had
built trust our customers were willing to
provide us with feedback and help us to
understand special project needs from an
operations perspectiverdquo
He also extends gratitude to his
peers ldquoThere are many fl eet profession-
als who donate their time and fl eet anal-
ysis to others in the industry All they
want in return is for another fl eet to be
successful and for the betterment of the
fl eet industry in generalrdquo he said ldquoThis
includes past and present fl eet manag-
ers manufacturers and our vendors Irsquod
like to thank all of those folks for giving
generously to the fl eet industryrdquo
Last he lends a gracious nod to all of
the fl eet families ldquoTheir encouragement
and support make it possible for us to come
to work and do well each dayrdquo he said
STRIVING FOR CONTINUED SUCCESS
As Hunt refl ects on his fl eet be-
ing named No 1 he looks to the hard
work of his team the hard work of his
100 Best competition and the drive the
100 Best program offered his fl eet in its
rise to success ldquoI am extremely proud
of our team both at CityFleet as well
as the bureaus we serve and how we
work together to meet the challenge of
delivering quality service in these tough
economic timesrdquo he said ldquoIt feels great
to be named the No 1 Fleet in North
America but humbling at the same time
All of the fl eets that entered the 100 Best
Fleets program are doing good things
and continue to improve every day The
program is great in that it provides fl eets
with a road map for progressrdquo
Always focused on continuous im-
provement Hunt is sure to celebrate the
success on behalf of the hard work of his
team but is also quick to set new goals
ldquoCityFleet has made a conscious effort
over the last few years to build up the core
foundation of business operationsrdquo Hunt
said ldquoNow we are ready to move forward
and explore new challengesrdquo
SOURCEJohn Hunt fleet manager City of Portland Ore E-mail johnhuntportlandoregongov
CityFleet employees log an average 27000 work orders per year and recent customer service scores have been steadily increasing
GF07_Winnerindd 20GF07_Winnerindd 20 7511 32018 PM7511 32018 PM
When it comes to alternative fuels propane is far and away the best alternative
855-4AUTOGAS
GF0111ferrellgasindd 1 122010 122740 PMGF07_Winnerindd 21GF07_Winnerindd 21 7511 32020 PM7511 32020 PM
22 Government Fleet JulyAugust 2011
The 4th annual Government Fleet
Expo amp Conference (GFX)
held at the San Diego Conven-
tion Center in Southern California
June 6-8 brought together more than
550 public sector fl eet professionals
and industry suppliers
Former MLB all-star pitcher Dave
Dravecky opened with an inspirational
keynote address and Denton Cinque-
grana senior markets editor at OPIS
gave a keynote speech on the state of
the fuel market The conference includ-
ed the 2011 Public Sector Fleet Man-
ager of the Year and ldquo100 Best Fleetsrdquo
awards ceremonies engaging presenta-
tions and panels featuring fl eet experts
numerous networking opportunities
more than 85 exhibit booths and a
chance to explore San Diegorsquos Gaslamp
Quarter
Next yearrsquos event is scheduled for
June 18-20 2012 at the Colorado Con-
vention Center in Denver
Event coverage and an extended
photo gallery are available at www
gfl eetcom Keywords GFX 2011
2011 EXPOUNITES FLEET PROFESSIONALS IN SUNNY SAN DIEGO
Three days of sessions keynote speeches and networking gave at-tendees ideas solutions to take back and test in their fl eets
(Above left) Aaron Alvarado from City of Tempe Ariz conducts a session(Above right) MLB all-star pitcher Dave Dravecky presents a keynote
A networking power session on ldquoFleet Challenges and Solutionsrdquo brought fl eet professionals together to help each other reach their common goals
A pre-session on best practices from the 100 Best Fleets title ldquoLeading the Wayrdquo drew a crowd of fl eet managers looking for ideas to become one of the ldquobestrdquo
GF07_GFXindd 22GF07_GFXindd 22 7511 32054 PM7511 32054 PM
Government Fleet JulyAugust 2011 23
PHO
TOS
CO
UR
TESY
STE
VE
RIL
EY
The GFX show fl oor was packed full of new vehicles and informative displays Attendees spent quality time on the show fl oor learning about new technology and innovations
The 2012 Chevrolet Caprice Police Patrol Ve-hicle was on display
Mitsubishirsquos iMiEV zero-emissions vehicle packs a lot of punch in its small package
MEMA brought an Altec AT37-G telescoping ar-ticulating aerial truck to the show fl oor
Ford and Azure Dynamics brought the Transit Connect Electric to the show
Chevroletrsquos new CNG van was on display which will also be available in an LPG version
LeasePlan amp NJPA sponsored a networking evening at the Hard Rock Cafe
(Above amp Below) At the fi rst opening recep-tion event attendees were given opportuni-ties to network and grab a bite to eat
(Above) EnviroGuard had its low polluting lawn mowers on display
(Left) Attendees had several op-portunities to visit with vendors
(Right) Informative displays and on-site product demos were pro-vided at several booths
GF07_GFXindd 23GF07_GFXindd 23 7511 32105 PM7511 32105 PM
24 Government Fleet JulyAugust 2011
FPAR00360_D209891_VINad_R03indd 1 6911 255 PM
WT0711fordpartsindd 1 61011 43215 PM
The 100 Best Fleets recognizes and rewards peak-performing fl eet operations in North America and identifi es and encourages ever-increasing levels of performance improvement
1 PORTLAND OR John Hunt CPFP 2490 400 7 77
NOTABLE ACCOMPLISHMENTS Despite constantly declining budgets the fl eet accelerated staff development and ramped up training to expand its collective knowledge base The effort dramatically improved repair turnaround times and customer satisfaction Fleet also successfully negotiated ASE Master technician pay doubled personal tool allowance expanded shop tools and increased technician salaries for 2012
2 SAN BERNARDINO COUNTY CA Roger Weaver CPFP 3500 400 6 83
NOTABLE ACCOMPLISHMENTS Implemented comprehensive centralization initiatives with major users (sheriff fi re special districts human services and public works) In response to the economic downturn the department reported cumulative savings andor cost avoidance of $4114135 (FY2010-11 year-to-date and estimated) Some of these reductions are ongoingrecurring from previous years for a grand total of $171 million over the last seven years A ldquoNew Employee Handbookrdquo covering County safety and departmental policies was produced and also reviewed annually during work performance evaluations with all current employees
3 CITY OF COLUMBUS OH Kelly Reagan 3035 2884 4 120
NOTABLE ACCOMPLISHMENTS The City is currently constructing what will be the Cityrsquos fi rst compressed natural gas (CNG) fueling station and the largest and only fast-fi ll CNG station with public access in Ohio The City also increased morale Investments in training and safety equaled tangible results in the morale of City technicians Currently 83 percent of City mechanics are ASE certifi ed 55 percent are Master ASEs (73 employees hold 543 ASE certifi cations) The City also obtained the ASE Blue Seal for the fourth time in 2011 Due to the Cityrsquos increased focus on training testing and safety it has been able to steadily reduce its parts and services expenses thus reducing billing to City agencies
4 CITY OF CONROE TX Thomas Higgs 300 193 1 6
NOTABLE ACCOMPLISHMENTS In 2010 the City implemented an Interlocal Agreement with two external customers adding a total of 75 vehicles without adding a technician and estimated revenues of $83000 or approximately 8 percent of current approved budget Internal fl eet availability was increased from 96 percent to 98-plus percent for internal customers The City saved additional funds by negotiations with parts suppliers for increased discounts and technology utilization It has maintained certifi cation as an ASE Blue Seal shop for the past four years and 100 percent of staff is ASE certifi ed
5 CITY OF CULVER CITY CA Paul Condran 582 32 1 38
NOTABLE ACCOMPLISHMENTS The City held its second Regulatory Technical Summit in 2010 bringing together reps from more than 50 citiesagencies and industry policy makers The fl eet has also accomplished a sustainable fl eet progression 85 percent of the heavy-duty fl eet operates on CNG 28 percent of light-duty overall on-road fl eet is alternative fuelhybrid The City re-powered 12 heavy-duty CNG transit buses with the newest Cummins CNG engines using a $360000 grant The City was also the winner of the 2010 NAFA Fleet Management Association Sustainable Fleet Award for heavy-duty fl eets and has consistently ranked in the top 20 ldquo100 Best Fleetsrdquo since 2004
6 POLK COUNTY FL Bob Stanton CPFP 2575 332 11 35
NOTABLE ACCOMPLISHMENTS The County insourced its third County municipal fl eet operation (City of Ft Meade Fla) into fl eet operations Since 2010 the County has absorbed three municipal fl eet operations The Countyrsquos vehicle leasing program has been expanded to include County municipal governments allowing municipalities to spread limited capital resources over a broader range of vehicles It began using Craigslistcom to sell parts from salvaged vehicle The County also formed and leads a local consortium consisting of the Polk School Board City of Bartow Fla local Florida DOT district offi ce and the County to explore a partnership to collectively bring CNG into the County
7 CITY OF MOLINE IL JD Schulte CPFP 182 215 1 11
NOTABLE ACCOMPLISHMENTS The City has completed negotiations with a vendor selected to remove all lead wheel weights from inventory and supply the City with lead-free weights All Allison World Transmissions have been converted to a fully synthetic fl uid and oil-drain intervals were extended on these units to a full four years All City technicians use laptops on their toolboxes with the ability to view a live dashboard feed for fi ve key performance indicators (KPIs) Technicians are now able to see shop turnaround time for work orders open work orders by status scheduled versus non-scheduled repairs technician productivity by percentage and work orders with potential comebacks
8 CITY OF COLORADO SPRINGS CO Tom Monarco 2468 2053 8 67
NOTABLE ACCOMPLISHMENTS In 2010 the City completed the upgrade of its fl eet information system partnering with one of its customers City Transit to share costs of the upgrade and training It completed its upgrade of the fuel system which consisted of upgrading 11 sites that dispense nearly 22 million gallons of fuel annually Through the use of fuel futures pricing in 2010 the City saved nearly $5 million Fleet has another fuel contract in place for 2011 that should save the City another $4 million
9 CITY OF LOS ANGELES CA Richard Coulson 6007 5102 29 421
NOTABLE ACCOMPLISHMENTS Through evaluating fl eet to ensure it is the right size for operations the City reduced total inventory by more than 900 units Parts expenditures were reduced by carefully identifying preventive maintenance (PM) schedules PM checklists were also revised to maximize technician effi ciency The City has also worked to educate policy makers regarding the ldquoscience of fl eet maintenancerdquo It invested time educating policy makers about the cause and effect relationships between deferring maintenance and deferring vehicle replacements as well as provided tours of fl eet facilities
TOP PUBLIC SECTOR SPONSORED BY
FLEETS RECOGNIZED
RANK FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
Now with Hillsborough County Fla
GF07_Directoryindd 24GF07_Directoryindd 24 7511 34425 PM7511 34425 PM
With 24-hour access FordPartscom allows you to fi nd everything you need anytime you want The VIN search feature is a simple solution to fi nding the exact part you need to get the job done right Therersquos no better way to order parts than FordPartscom
ANY FORD PARTANY TIME
Let VIN search do the work
And you can order any time mdash so therersquos less downtime
FPAR00360_D209891_VINad_R03indd 1 6911 255 PM
WT0711fordpartsindd 1 61011 43215 PMGF07_Directoryindd 25GF07_Directoryindd 25 7511 34427 PM7511 34427 PM
26 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
10 CITY OF RIVERSIDE CA Kris Martinez 1041 320 2 35
NOTABLE ACCOMPLISHMENTS Alternative-fuel use by City vehicles increased The total of alternative fuel in use by the City has increased by 12 percent from 43064 to 48893 gallons of CNG per month reducing air emissions and fl eet operating costs due to the low cost of CNG The percentage of alternative-fuel vehicles in fl eet has increased dramatically The number of targeted vehicle classes has increased from 53 percent to 72 percent and the percent of clean vehicles has increased from 69 percent to 89 percent The City also instituted a Green Action Plan with a goal to reduce mobile sources of pollution by 5 percent through programs and partnerships
11 CITY OF FT LAUDERDALE FL John Rencher 1230 290 1 51
NOTABLE ACCOMPLISHMENTS In 2010 the City concluded a three-year vehicle and equipment utilization study and fl eet right-sizing program resulting in annual budgetary savings of $222300 and capital expenditure savings of more than $13 million It purchased two new hybrid aerial bucket trucks to replace older models using a grant in the amount of $150272 The grant was also used for retrofi tting 730 vehicles with CANceivers a fuel interface device providing accurate fueling data and idle time Fleet also achieved savings from cannibalization of totaled vehicles Instead of auctioning vehicles at $200 per unit the vehicles are retained to be ldquoparted outrdquo to save on parts costs
12 CITY OF AUSTIN TX Gerald Calk 3800 1400 7 199
NOTABLE ACCOMPLISHMENTS Fleet performed a self-assessment identifying areas of concern with a special emphasis on internal controls and environmental compliance Once weaknesses were discovered the City worked on restructuring its organization to cover certain areas as well as ensure compliance with regulatory agencies By doing this self-assessment and aligning operational needs with the overall needs of the City fl eet was able to hire needed personnel to strengthen its organization The City was a recipient of the 2011 NAFA Fleet Management Association Sustainable Fleet award and four of six service centers are ASE Blue Seal certifi ed
13 CITY OF FAYETTEVILLE AR Dennis Pratt 322 236 1 17
NOTABLE ACCOMPLISHMENTS The City continued with its green initiatives in 2010 purchasing one hydraulic launch assist (HLA) Solid Waste side loader started full use of re-refi ned oil with Micro Green oil fi lters and continued with oil sampling driving change intervals The City started using its fl eet information system graphics module to store wiring diagrams warranty and other service information and started using an online vehicle auction company to sell surplus fl eet vehicles Team members have continued their training with increased ASE and EVT certifi cations
14 MANATEE COUNTY FL Michael Brennan 849 499 3 35
NOTABLE ACCOMPLISHMENTS The County revised its preventive maintenance program increasing PM-generated repairs by more than 35 percent while maintaining a 93-percent fl eet availability average It continued reassignment of underutilized units reducing capital spend by more than $800000 The County was also award a $159 million grant for a new central maintenance and transit operations facility Team technicians also placed fi rst in a maintenance competition sponsored by the Florida DOT winning the ldquoknowledge examrdquo The County has also continued a leading role in the County-wide ldquoGreen Teamrdquo promoting environmental stewardship across departmental lines
15 CITY amp COUNTY OF DENVER CO Ernie Ivy 1233 194 7 93
NOTABLE ACCOMPLISHMENTS The Denver Fleet Management Division completed implementation of a new fl eet management software system converting 15 years of historic data and adjusting operations to best utilize the systems features It moved to a City-wide system for tracking procurement streamlining the purchase of parts and materials and increasing accountability The Division also opened a new fl eet facility that is anticipated to be LEED Gold certifi ed and will incorporate employee ideas for improving operations and enhancing customer service
16 CITY OF SACRAMENTO CA Keith Leech 2214 592 6 104
NOTABLE ACCOMPLISHMENTS The City upgraded its Fleet Management Technology Toolkit which are AssetWorks Fleet Focus (M5) and Fuel Focus technology upgrades that provide multiple enhancements and integrations to gather format and disseminate information to establish the business intelligence required to make data-driven decisions Itrsquos return-on-investment (ROI) analysis demonstrated an annual benefi t of $720000 after a pilot program with Zonar GPS telematics and more than $700000 after outsourcing parts management to NAPA Integrated Business Solutions (IBS) The City also participated in a multi-agency municipal project that benchmarked fl eet costs and statistical trends including fl eet utilization fuel consumption and emissions
17 CITY OF FORT WORTH TX Wayne Corum 2990 463 3 108
NOTABLE ACCOMPLISHMENTS The City competed in a managed competition process for vehicle maintenance and was retained as the maintenance provider for the City It is fi nalizing and implementing a National Fuel Contract In the fi rst six months 16 different government agencies from four states have already utilized the contract The City is continuing to expand alternative-fuel use with investments into fueling infrastructure (ethanol propane and electric) and alternative-fuel vehicle acquisitions (hybrid electric and propane)
18 CITY OF ROCHESTER NY Michael Quattrone 2074 205 1 79
NOTABLE ACCOMPLISHMENTS The City completed the Government Fleet Management AllianceFleet Counselor Services certifi cation program at 97 percent It is continuously working on the Divisionrsquos Policy and Procedures manual The City has more than 125 management-approved policy and procedures in 16 different categories providing employees with clarity in City goals daily work and delivering managementrsquos expectations It also developed service level agreements (SLAs) with all customers including seasonal SLAs
19 CITY OF EUGENE OR Tony Jobanek 558 101 1 28
NOTABLE ACCOMPLISHMENTS The Cityrsquos Fleet Services section recently became an Eco-Biz certifi ed fl eet facility The goal of the program is to prevent and minimize pollution generated by small businesses in the Lane County Ore area It implemented a dashboard system that provides key information in a timely manner The City is also proactively in pursuit of an electric technology demonstration program It was identifi ed by the State as one of the fi rst public organizations to participate in demonstration testing of the Toyota plug-in Prius hybrid-electric sedan Mitsubishi iMiEV all-electric sedan and is scheduled to purchase a Nissan LEAF all-electric sedan in summer 2011
20 CITY OF DENTON TX Mike Ellis 615 202 1 21
NOTABLE ACCOMPLISHMENTS The City opened a new alternative-fuel site and began dispensing biodiesel and ethanol products with the projected annual purchase of 664000 gallons of biodiesel and at least 40000 gallons of E-85 It has converted 72 percent of its fuel purchases to biodiesel It deployed fi ltration systems on all landfi ll and refuse equipment to increase oil drain intervals which reduces labor cost and conserves oil while improving reliability It also developed an in-house mentoring program designed to increase productivity effi ciency and knowledge by partnering a less-experienced technician with an ASE-certifi ed Master Technician
RANK FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
GF07_Directoryindd 26GF07_Directoryindd 26 7511 34427 PM7511 34427 PM
GF0711discreteindd 1 7111 91525 AM
INVERS Mobility Solutions bull 6047421145 bull 8663080091
FF0909inversindd 1 9909 21000 PMGF12-54_1-6HouseADindd 1 122910 95043 AM
GF07_Directoryindd 27GF07_Directoryindd 27 7511 34427 PM7511 34427 PM
28 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
GF05-20fcs_fpindd 1 51811 32202 PM
THE FOLLOWING FLEETS LISTED ALPHABETICALLY HAVE BEEN JUDGED AMONG THE 100 BEST FLEETS IN THE NORTH AMERICA
FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
ALACHUA COUNTY FL Ray Griffi n CPM 306 416 2 16
NOTABLE ACCOMPLISHMENTS Implemented ldquo20-percent by 2010 Reduction Planrdquo demonstrating how the County can reduce fuel consumption by 20 percent by 2020 Created Fleet Management Comprehensive Plan an administrative procedure booklet that outlines policies and fl eet management practices and reduced take-home vehicles by 52 percent
ALAMEDA COUNTY CA Doug Bond 1093 0 3 13
NOTABLE ACCOMPLISHMENTS Wrote and implemented new County Ordinance that updated and enhanced vehicle-use polices Reduced fl eet by 80 under-utilized vehicles (7-percent reduction) and replaced 29 vehicles with alternative-fuel units for a savings of $741129 for this fi scal year
ARAPAHOE COUNTY CO Randy Campbell 357 483 2 20
NOTABLE ACCOMPLISHMENTS Initiated full electronic pre- and post-trip inspection program for units that require inspection under Federal Motor Carrier Safety Administration (FMCSA) and Colorado state law The system enables a ldquorepair-before-failurerdquo strategy that lowers operating costs and increases compliance
ATLANTIC COUNTY UTILITIES AUTHORITY NJ Gene Petitt 113 70 2 13
NOTABLE ACCOMPLISHMENTS The County opened a compressed natural gas (CNG) fueling station using $19 million in grant funding to build the facility along with the incremental costs of purchasing 15 CNG vehicles Also implemented green vehicle purchasing and anti-idling policies
AUGUSTA-RICHMOND COUNTY GA Ron Crowden 1265 1259 4 49
NOTABLE ACCOMPLISHMENTS Fleet management shifted procurement funding for public safety vehicles from the General Fund - Capital Outlay to Sales Tax (a shift of $12 million) increasing the number of public safety vehicles purchased over the next fi ve years Allowed contractor to insource repair work for local branch of Salvation Army
CITRUS COUNTY FL Michael Webster 397 165 1 12
NOTABLE ACCOMPLISHMENTS Began education and training program for all user departments within the County Recorded an example of a proper pre-trip inspection of a vehicle and heavy-equipment Also implemented ldquoContinuous Quality Improvementrdquo concept to encourage and promote a more business-like approach to fl eet
CITY OF ALCOA TN Steve Hillis 266 59 1 3
NOTABLE ACCOMPLISHMENTS Instituted an all-staff certifi cation policy for ASE certifi cations Initiated a monthly City-wide Fleet FOCUS report to the management of all user departments covering costs and operational effi ciencies
CITY OF AMES IA Paul Hinderaker 203 80 1 10
NOTABLE ACCOMPLISHMENTS Initiated a system to aggressively reduce past-due PM work allowing technicians to take responsibility for part of a list of overdue items Purchased new independently moveable vehicle lifts which reduces outsourcing work on large vehicles
CITY OF ANAHEIM CA Karl Hopfer 755 535 1 34
NOTABLE ACCOMPLISHMENTS Implemented monthly newsletter highlighting staff accomplishments and special activities as well as a second peer-based employee recognition program Staff training was increased to 18 hours per person minimum through use of in-house cross training and vendor-provided training
CITY OF BELLEVUE WA Peter Bednar 672 369 1 20
NOTABLE ACCOMPLISHMENTS In fi nal phase of $18 million shop modernization project increasing number of work bays per technician from 16 to 23 Utilized $530000 in grant money to help purchase 76 hybrid vehicles Upgraded to a Web-based fl eet management system and issued each technician a 10-inch laptop for ldquoon the fl yrdquo access to fl eet management system
CITY OF BOISE ID Craig Croner CPFP 890 409 5 15
NOTABLE ACCOMPLISHMENTS Completed fi rst year of fully centralized Mobile Fleet Equipment operations resulting in net savings for Parks Dept of 12 percent over 2009 Implemented a city-wide used-vehicle procurement contract Also implemented a centralized Web-based motor pool system at multiple locations around the City
CITY OF CHICAGO IL Patrick Harney 7862 3664 14 635
NOTABLE ACCOMPLISHMENTS Instituted a three-year light-duty vehicle reduction plan for a total end-of-project savings of approximately $1 million Added parts and service lines to new-vehicle and equipment purchase contracts allowing fl eet to receive maintenance services from same contractors from which the City purchases new vehicles and equipment
CITY OF CONCORD NC Daniel Nuckolls CAFM 797 84 1 12
NOTABLE ACCOMPLISHMENTS Introduced Intranet page that allows customers to request services online search work orders and view PM and cost information per vehicle Program was created in-house and at no cost Added fi rst ROUSH propane-powered truck to fl eet operating out of the City airport
CITY OF DURHAM NC Larry Cash 1357 345 3 52
NOTABLE ACCOMPLISHMENTS Embraced Cityrsquos ldquoCulture of Servicerdquo concept based on a three-prong approach service to the customer service to the community and service to the staff City promoted a customer appreciation day which included door prizes and a light breakfast
CITY OF EDMONTON AB Steve Rapanos 3731 697 13 640
NOTABLE ACCOMPLISHMENTS Built a transit bus garage with LEED Silver certifi cation obtained National Safety Mark certifi cation implemented a coolant management system changing the entire fl eet to long-life anti-freeze and engineered a portable detachable winch assembly for pulling ldquodeadrdquo vehicles onto a hoist
GF07_Directoryindd 28GF07_Directoryindd 28 7511 34428 PM7511 34428 PM
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GF07_Directoryindd 29GF07_Directoryindd 29 7511 34429 PM7511 34429 PM
30 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
GF0611gfx_sponsorsindd 1 51711 101722 AM
CITY OF FAIRFIELD CA David Renschler CPFP 261 139 1 14
NOTABLE ACCOMPLISHMENTS Installed new GFI Genfare electronic fare boxes on all 56 transit coaches in just three days The City imposed mandatory furlough of 26 days on City employees eliminating 23 vehicles due to under-utilization Also the City extended oil change intervals from 3000 to 5000 miles
CITY OF FARGO ND Harold Pederson 446 324 2 37
NOTABLE ACCOMPLISHMENTS Implemented bar coding of all inventory in both maintenance shops Scheduled four days of additional training in the inventory portion of the Cityrsquos fl eet management software for parts staff which are actively reviewing and liquidating seldom-used and obsolete parts inventory
CITY OF FT WAYNE IN Larry Campbell CPFP 1088 438 2 28
NOTABLE ACCOMPLISHMENTS Developed fi rst-of-its kind hybrid sewer jet truck working with International Eaton and Sewer Equipment of America Continued purchasing additional hybrid vehicles added new LED lights to fueling island for a 77-percent energy savings and removed lead wheel weights from tires for steel weights
CITY OF GOODYEAR AZ Richard Sweepe 354 16 1 6
NOTABLE ACCOMPLISHMENTS Conducted quarterly utilization reviews resulting in $185000 in savings due to removal of under-utilized units Re-purposed trucks from use by Water Division for an eighth of the cost of new vehicles Streamlined vehicle specifi cations
CITY OF HENDERSON NV Robert Murnane 1057 240 1 21
NOTABLE ACCOMPLISHMENTS Started a car-sharing motor pool at City Hall campus implemented the EJ Ward fuel management system at two main fuel locations revised vehicle replacement schedules implemented fl eet downsizing project and entered into joint service agreement with neighboring jurisdiction to handle police motorcycle maintenance
CITY OF IRVING TX Ramiro Lopez 803 127 2 19
NOTABLE ACCOMPLISHMENTS Enhanced communications among staff and customers with focus groups and frequent meetings Cost savings are being realized through fuel pricing fuel conservation and position responsibility enhancements Implemented technician accountability controls increasing performance and fl eet availability
CITY OF KAMLOOPS BC Ian Hammond 292 147 1 19
NOTABLE ACCOMPLISHMENTS Initiated a pilot program to explore hydrogen as an alternate fuel Contracted with a Vancouver Island-based company to install an on-demand hydrogen generator on one of the Cityrsquos service trucks Pilotrsquos initial results show dramatic decreases in CO2 and NOx Staff is certifi ed to perform hydrogen conversions
CITY OF LAKELAND FL Gary McLean CPFP 1088 190 1 30
NOTABLE ACCOMPLISHMENTS Rebuilt vehicle replacement process teaming with departmental leadership and Cityrsquos fl eet Utilization Management Committee (FUMC) Down-sized administrative vehicles reducing purchase and fuel costs Established new auction contract and one-time repair limits as well as $500 repair limit on ldquosparerdquo vehicles
CITY OF LITTLE ROCK AR Wendell Jones 1060 160 2 70
NOTABLE ACCOMPLISHMENTS Increased number of workstations to one cloud computer workstation per technician (from one or two in each shop) Recently began a self-evaluation and improvement plan utilizing Fleet Sentinel Management program
CITY OF LONG BEACH CA Leslie Horikawa 1591 68 8 85
NOTABLE ACCOMPLISHMENTS Implemented rigorous campaign to bring maintenance program to 94-percent completion rate reaching a high of 96 percent Keeping a cap on overtime expenditures and rotating staff and providing opportunities to gain skills in various positions Implementing a loaner pool program as part of a vehicle reduction plan
CITY OF MARIETTABLW GA Scott Lawler 557 104 1 14
NOTABLE ACCOMPLISHMENTS Established an internal online customer survey after vehicleequipment is repaired Focused on preparing and receiving a signed service level agreement (SLA) from Power Utility department which was completed within one year Purchased software allowing fl eet to upload latest service bulletin fi x for re-fl ashing a vehiclersquos ECU
CITY OF MESA AZ Peter Scarafi otti CDM CAFM CEM CPFP 1450 50 2 76
NOTABLE ACCOMPLISHMENTS Warranty Recovery Program is on track to recover more than $600000 in warranty YTD in 2011 recovering $433000 in 2010 Shop employees have more than 300 ASE certifi cations and City has received Clean Cities Coalition Clean Air award for past eight years
CITY OF MIAMI FL Jose Davila Sr 1951 178 1 67
NOTABLE ACCOMPLISHMENTS Improved employeemanagement relations Moved stockroom management in-house Took on yearly inspection of almost 500 commercial hauler trucks Changed the way the City gauges itrsquos employees productivity
CITY OF NEW YORK DCAS NY Stephen Weir 2127 80 0 9
NOTABLE ACCOMPLISHMENTS Spearheaded a number of green initiatives to established NYC as premier Green City in US including commitment to receive 50 Chevrolet Volts by June secure 10 of the fi rst Ford Transit Connect Electric vehicles and secure a no-cost two-year lease for 10 Navistar eStar electric trucks
CITY OF NEW YORK PARKS amp REC NY Keith Kerman 1863 774 8 60
NOTABLE ACCOMPLISHMENTS Completed Agencyrsquos second pilot of B-50 fuel this time for all diesel vehicles in Borough of Staten Island Parks uses B-20 in all vehicles Expecting delivery of fi ve Chevrolet Volts and fi ve Navistar Class 4 all-electric vans for use in playground repair two International hybrid buses and 11 Kenworth hybrid medium-duty trucks
CITY OF OCEANSIDE CA Jeffery Hart 458 25 1 14
NOTABLE ACCOMPLISHMENTS Underwent complete management and offi ce staff change Changed vehicle check-out processes after repairs cross-training staff in areas of emergency vehicles fi re apparatus off-road equipment and fabrication igniting new wave of training opportunities Also ramped up safety program and converted below-ground tanks to biodiesel
CITY OF ROANOKE VA Kenneth Bernard 600 250 1 25
NOTABLE ACCOMPLISHMENTS Implemented new equipment including a Versus scanner 450 kW standby generator Aerosol can recycling unit and nitrogen generator for tire service Also upgraded the shop to be WiFi capable Established positive sustainable maintenance practices and have developed a team with a solid culture
FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
GF07_Directoryindd 30GF07_Directoryindd 30 7511 34429 PM7511 34429 PM
Thank you to the 2011 Sponsors of
wwwGovFleetExpocom
GFX05
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MARK YOUR CALENDAR FOR NEXT YEAR
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32 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
PROTECT YOUR FLEET
GF0711auditindd 1 7111 92820 AM
CITY OF SAN ANTONIO TX Florencio Pena 3715 1075 7 171
NOTABLE ACCOMPLISHMENTS Installed automatic vehicle location (AVL) in approximately 250 Solid Waste Management automated side-loader trucks Currently reviewing equipment lifecycles for many vehicle classes In FY2010 City passed environmental ordinance requiring vehicle purchases to be the most environmentally responsible equipment available
CITY OF SANTA ANA CA Rick Longobart 900 300 1 36
NOTABLE ACCOMPLISHMENTS Developed a cohesive work unit and camaraderie to overcome fi nancial shortfalls City proved in-house maintenance was more cost effi cient than outsourcing functions Demonstrated a $500000 savings through utilization effi ciency and improved communication
CITY OF SUFFOLK VA Jason LaLonde 1100 250 1 22
NOTABLE ACCOMPLISHMENTS With support and assistance from Dept of Budget and Strategic Planning a fl eet chargeback methodology information session was presented to all internal and external customers detailing expense and revenue steam on all facets of fl eet management Outfi tted all recently purchased equipment with LED lighting for increased visibility
CITY OF TAMPA FL Tim Perry 2682 218 2 57
NOTABLE ACCOMPLISHMENTS Authored revised City-wide Vehicle Operations policy which includes provisions for anti-idling cell phone and tobacco use driver training etc Took on responsibility for Tampa Fire Rescuersquos non-combat vehicles and equipment in 2009 completing integration in 2010 Also utilized outside vendor for heavy-tire road calls
CITY OF TEMPE AZ Aaron Alvarado 800 250 2 30
NOTABLE ACCOMPLISHMENTS Implemented ldquoThe Four Disciplines of Execution (4DX)rdquo by Franklin Covey At the City manager level guidance was put out to initiate an internal operating system to begin to change the culture and mind-set of all City departments
CITY OF THOUSAND OAKS CA Larry McKinney 205 405 1 11
NOTABLE ACCOMPLISHMENTS Implemented the following recycled fi lters and anti-freeze used retread tires eliminated lead wheel weights installed new busvehicle wash that uses recycled water installed a 60000-lb bus lift reorganized fl eet warehouse initiated employee and customer service surveys and created online equipment purchase calendar
CITY OF VANCOUVER BC Doug Smith 1680 280 4 240
NOTABLE ACCOMPLISHMENTS Introduced a ldquoMake vs Buyrdquo policy to determine what work should be done in-house versus outsourced Participated in public and private fl eet benchmarking projects Analyzed key performance indicators (KPIs) through fl eet management reports Introduced new fl uid storage and electronic fl uid dispensing management system
CITY OF WILMINGTON DE Ed Stone 593 26 1 14
NOTABLE ACCOMPLISHMENTS Initiated ldquoFast Fleet Loanerrdquo pool program reduced fl eet size by 26 percent for $57000 fuel savings and $391000 capital expenditure savings lowered average fl eet age by one year resulting in $10000 approximate fuel savings lowered fl eetrsquos carbon footprint by replacing 30-percent of trash trucks and retrofi tting 27 additional trash and dump trucks
COLLIER COUNTY FL Daniel Croft 766 391 4 26
NOTABLE ACCOMPLISHMENTS Utilized totaled ambulance and transit bus for parts versus salvage saving more than $30000 in ambulance and $20000 in transit bus parts and components Built and opened vehicle washing system allowing fl eet to clean largest trucks and equipment Also one technician was selected as the State of Florida Bus Mechanic of the Year
COLORADO DEPT OF PERSONNEL ADMIN Kathy Nesbitt 6000 200 3 13
NOTABLE ACCOMPLISHMENTS Completed installation of State-owned E-85 pumps at the downtown Denver motor pool and designed and deployed E-85 tanks at three locations Currently coordinating deployment of 20 all-electric vehicles and developed a petroleum-reduction rebate program returning funds totaling $500000 to State user agencies
COUNTY OF RIVERSIDE CA Robert Howdyshell 4116 0 7 52
NOTABLE ACCOMPLISHMENTS Taking part in initiatives to lead to right-sizing the fl eet and reducing vehicle miles traveled Began right-sizing efforts in April 2010 with identifi cation of all under-utilized vehicles based on mileage versus repair costs totaling 298 vehicles removed from service and sold with 37 additional vehicles retired and sent to auction
COUNTY OF SONOMA CA David Head 1157 196 3 21
NOTABLE ACCOMPLISHMENTS Began process to outsource parts operation to NAPA IBS with no on-site staffi ng required due to use of NAPA and fl eet-based computers Costs were reduced 15-35 percent on most parts staffi ng costs were reduced by more than $230000 and the number of invoices processed per month was reduced from hundreds down to one
DAKOTA COUNTY MN Kevin Schlangen 242 74 1 12
NOTABLE ACCOMPLISHMENTS Developed and implemented fl eet operations and Fleet LockoutTagout procedure manuals as well as implemented Voyager fuel card program Constructed 55000 sq-ft fl eet storage addition to Empire campus with geothermal heating system Also expanded insourcing of fl eet services to three additional fl eets without additional staff
DISTRICT OF COLUMBIA WATER amp SEWER AUTHORITY OZ Fuller 583 1000 2 29
NOTABLE ACCOMPLISHMENTS Implemented green product purchasing and usage initiatives including vehicle lube touch-up paints brake cleaning sprays and other cleaning items Purchasing several electric charging stations for electric vehicle use and have FY-2011 vehicle purchase plans for at least 41 additional alternative-fuel vehicles
EUGENE WATER amp ELECTRIC BOARD OR Gary Lentsch 219 54 1 10
NOTABLE ACCOMPLISHMENTS One of the fi rst fl eets to measure hydraulic system ISO cleanliness and moisture while still on the vehicle Shop is currently being certifi ed toward LEEDrsquos Gold standard Implemented idle and fuel-reduction policy obtaining a 103-percent reduction in fossil fuel usage (over 2009) Also reduced take-home vehicles to on-call staff only
HARFORD COUNTY MD Warren Patrick 1015 123 2 22
NOTABLE ACCOMPLISHMENTS Dramatically increased revenue by implementing new surplus vehicle sales process The new process works not only for fl eet vehicles and equipment but offi ce furniture computers etc Utilize a 27-month historical database to maintain an optimum replacement and disposal schedule
FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
GF07_Directoryindd 32GF07_Directoryindd 32 7511 34435 PM7511 34435 PM
This comprehensive guide contains information on how to
- prevent auditing
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GF0711auditindd 1 7111 92820 AMGF07_Directoryindd 33GF07_Directoryindd 33 7511 34437 PM7511 34437 PM
34 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
GF0611toolboxindd 1 51311 114257 AM
HOUSTON INDEPENDENT SCHOOL DISTRICT TX Mark Swackhamer 2068 60 6 150
NOTABLE ACCOMPLISHMENTS Increasing number of cameras on 647 buses from two to four All buses support and police vehicles will have telematics for a total count of 1910 units Adding particulate traps to a percentage of buses Also partnering with University of Houstonrsquos Texas Diesel Testing and Research Center on emerging emissions reduction technologies
IDAHO NATIONAL LABORATORY ITS Scott Wold 671 467 2 152
NOTABLE ACCOMPLISHMENTS Replaced almost 75 percent of fl eet with fl ex-fuel vehicles (FFVs) and put 20 new hybrid-electric sedans and SUVs into service for total of 47 hybrid vehicles Began renewing aging bus fl eet increasing fuel economy by 20 percent and carrying 1 additional passenger per vehicle Mini-motor coaches planned to improve fuel mileage by 50 percent
CITY OF INDIANAPOLIS IN John Williams 4397 905 3 106
NOTABLE ACCOMPLISHMENTS Used over 20 key performance indicators (KPIs) to manage 5300 vehicles and pieces of equipment focusing on fi ve areas daily fl eet availability PM and repair operations supply and services administrative operations and customer service Also currently employ 13 ASE Master technicians
JOINT BASE LEWIS MCCHORD FLEET OPERATION WA Michor Gentemann 62 3500 3 100
NOTABLE ACCOMPLISHMENTS Continued to improve fl eet management information system (FMIS) to track man hours spent servicing vehicles and to review the Military Expenditure Limit helping to estimate costs Implemented new inspection process that saves time by pre-evaluating a vehicle before its pulled out of service and brought into the repair shop
KING COUNTY FLEET ADMINISTRATION WA Jennifer Lindwall 1950 364 2 76
NOTABLE ACCOMPLISHMENTS Acquired several clean vehicles including a hybrid service truck that has netted a 30 percent improvement in fuel effi ciency and two hybrid bucket trucks The purchase was offset with $120500 in grants The County fl eet has been right-sized by eliminating 43 under-utilized vehicles and has increased the use of shared vehicles
KNOX COUNTY TN Phillip May 1113 217 2 20
NOTABLE ACCOMPLISHMENTS Reduced total expenditures by 4 percent total department charges by 6 percent fuel usage by 5 percent and parts inventory by 24 percent while increasing production by 6 percent and improved turnaround time by 8 percent The shop earned its second Automotive Service Excellence (ASE) Blue Seal Certifi cation
MONROE COUNTY NY Melvin Rose 940 160 1 17
NOTABLE ACCOMPLISHMENTS Cooperative public-private partnership with Rochester Institute of Technology served as the model for the recently approved E-15 by the federal government Green initiatives and inter-municipal cooperation has led to increase in use of green vehicles reduction of duplicate equipment and the construction of green fueling stations
MONTEREY COUNTY CA Thomas Abear 2074 85 5 18
NOTABLE ACCOMPLISHMENTS Increased the number of hybrids in the Countyrsquos fl eet including hybrid pickup trucks and introduced biodiesel and retired or retrofi tted nearly 100 percent of on-road diesel vehicles with particulate trap fi lters Gave staff additional training opportunities through use of in-house kiosk to access online courses
MONTGOMERY COUNTY MD DEPARTMENT OF GENERAL SERVICES
Millie Souders 2297 0 1 45
NOTABLE ACCOMPLISHMENTS Instituted a fl eet performance improvement program utilizing employee input These employee-driven ideas netted improvements in key performance requirements including increasing police vehicle and administration vehicle availability and preventive maintenance completed in 24 hours to 987 percent
NEW YORK CITY POLICE DEPARTMENT NY Gregory Dimesa 8067 0 13 453
NOTABLE ACCOMPLISHMENTS Developed a proactive preventive maintenance program which compares maintenance history with current fueling mileage showing a 1-percent overall decrease in out-of-service rate and a 12-percent reduction in vehicles requiring a tow The Department is acquiring 373 more hybrid vehicles to join the 477 already in service
NORTH DAKOTA DOT STATE FLEET SERVICES ND Paul Hanson 3329 0 8 11
NOTABLE ACCOMPLISHMENTS Switched to synthetic transmission fl uid in the heavy trucks with automatic transmissions cutting required fl uid changes per year by a third and saving an estimated 1200 gallons of transmission fl uid and 450 man hours per year Also switched to purchasing heavy trucks with synthetic gear lube saving an estimated 750 gallons annually
PALM BEACH COUNTY FLA Douglas Weichman CAFM 2141 1584 3 60
NOTABLE ACCOMPLISHMENTS Implemented replacement rating system that was above the established replacement guidelines and established low-utilization reports to help make asset reduction decisions and stretch lifecycles In addition began purchasing low-rolling resistance tires and BOLT-brand locks for utility-type vehicles to help with key control
PALM BEACH COUNTY SHERIFFrsquoS OFFICE FL Alan Lane 2500 1300 3 32
NOTABLE ACCOMPLISHMENTS Increased focus on deputy safety with tires and brakes replaced on pursuit-type vehciles on a more regular basis eg if tires are worn to 532nds or brake pads are less than 6mm Repair intervals have been increased to a four month 4000 mile schedule saving about $400000 in the Departmentrsquos annual budget
PASCO COUNTY BOARD OF COUNTY COMMISSIONERS FL
Stephen McNaughton CAFM 966 920 3 39
NOTABLE ACCOMPLISHMENTS Implemented a Generator Task Force Program to align generator procurement disposal maintenance fueling and to maintain awareness of generator actions or agreements that impact County interests The fl eet uses a Specifi cation Committee as part of the process of procuring vehicles and equipment for the County
PRINCE GEORGErsquoS COUNTY MD Richard Hilmer 3243 12 2 57
NOTABLE ACCOMPLISHMENTS Due to a 20-percent reduction in staff caused by the recession the fl eet had to turn to upfi tting contractors to outfi t its latest group purchase of police vehicles Following this model 328 police vehicles were outfi tted for a savings of over $460000 in 2011 alone
PRINCE WILLIAM COUNTY VA Matthew Villareale 1107 177 1 35
NOTABLE ACCOMPLISHMENTS Fleet management increased its review of performance data and trends including the length of time by department that each vehicle has been in for service allowing for trending and shifting of priorities The fl eet maintained its E3 (Exemplary Environmental Enterprise) status with the Environmental Excellence Program
FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
GF07_Directoryindd 34GF07_Directoryindd 34 7511 34437 PM7511 34437 PM
USE THE FLEET TOOLBOX TO
Compare your eet using a bull robust benchmarking tool Analyze labor rates bull Reduce vehicle downtimebull Benchmark staf ng against similarly sized eetsbull Ensure JIT inventory processesbull Determine facility size requirementsbull Project employee and labor costsbull Network con dentially with other eet managersbull Review RFP samples and policy manualsbull Join a community of professionals with challenges bull similar to your own at www eettoolboxcom
Ensure JIT inventory processesbull
USE THE FLEET TOOLBOX TO
Compare your eet using a bullrobust benchmarking toolAnalyze labor rates bullReduce vehicle downtimebullBenchmark staf ng against similarly sized eetsbull
INTRODUCING
Equipped with all the tools you need to run an efficient fleet
DEVELOPED BY
GF Toolbox concept FINALindd 1 51311 110342 AM
GF0611toolboxindd 1 51311 114257 AMGF07_Directoryindd 35GF07_Directoryindd 35 7511 34439 PM7511 34439 PM
36 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
wwwfleetcertificationcom
Certify Your Fleet Operation
GF0711certificationindd 1 7111 100056 AM
RICHLAND COUNTY SC William Peters 1147 106 1 24
NOTABLE ACCOMPLISHMENTS Provides weekly fl eet status report to County administrators about vehicle availability and preventive maintenance services performed The fl eet division was instrumental in the development of the Countyrsquos Air Quality policy
SALT RIVER PROJECT AZ Jim Wood 1945 207 6 86
NOTABLE ACCOMPLISHMENTS By using fuel hedging the Department has remained close to its projected budget despite the volatility of the market Transportation Services was 3-percent under budget due in part to staff reductions and careful budget management
SAN ANTONIO WATER SYSTEM TX David Kilbourne 450 724 5 49
NOTABLE ACCOMPLISHMENTS Implemented a fuel card test program allowing drivers to use commercial stations and a GPS test program to monitor location and vehicle operations Set up a sewer cleaning equipment preparation team increasing line cleaning crew time by 40 minutes each day
SANDIA NATIONAL LABORATORIES FLEET SERVICES NM
Mark Crawford 808 2050 4 47
NOTABLE ACCOMPLISHMENTS Received the 2010 GreenGov Presidential Award for involvement in developing constructing and testing a solar-powered cart Uses a driving simulator to help train drivers through a series of computer-generated real-world scenarios
SKOOKUM FORT RILEYGSA WA Michael Powell 1211 380 1 7
NOTABLE ACCOMPLISHMENTS Introduced electric vehicles for use low-mileage use Provides detailed fl eet information to managers including VIN license tag information and the last preventive maintenance date
SNOHOMISH CO PUBLIC WORKS FLEET MGT DIV WA
Allen Mitchell 896 393 3 49
NOTABLE ACCOMPLISHMENTS Sold and redeployed 75 under-utilized vehicles reducing fl eet expenses by $827863 Reduced GHG emissions by 85 percent increasing the Departmentrsquos Evergreen Fleets program rating from a three- to four-star rating on the fi ve-star scale
STATE OF DELAWARE FLEET SERVICES DE Terry Barton 2344 0 0 37
NOTABLE ACCOMPLISHMENTS Because it has no operating repair or fueling facilities Fleet Services provides vehicles for $2645 per day including fuel maintenance 247 roadside assistance EZ Pass and GPS tracking Upgrades to the central operation system will increase ability to make reservations via the Internet freeing up fl eet resources
STATE OF GEORGIA DEPT OF ADMINISTRATIVE SERVICES GA
Ed Finnegan 21670 228 146 4
NOTABLE ACCOMPLISHMENTS Rolled out the ARI Insights Vehicle Mgmt System four months ahead of schedule Arranged to have a permanent rental car from Enterprise placed at state agency that did not qualify for an additional vehicle for a savings of $10000 a 23 percent drop from fees spent the previous years for the rental and staff pick-up and drop-off time
STATE OF KENTUCKY KY Forrest Banta 4723 0 1 28
NOTABLE ACCOMPLISHMENTS As part of the governorrsquos Smart Government Initiative the division is reviewing vehicle usage the possibility of self-insurance revising the take-home vehicle policy and establishing a short-termdaily rental contract The division purchased 125 alternative-fuel vehicles for an average increase in fuel economy of 55 mpg
TOWN OF BUCKEYE AZ Michael DePaulo 231 45 1 5
NOTABLE ACCOMPLISHMENTS Made the decision to outsource on-callafter-hours service for a total cost of $263 a savings of more than $13000 from the previous year Established a motor pool that included eight vehicles for all Town departments
UNIVERSITY OF CALIFORNIA DAVIS CA Richard Battersby 1000 300 1 26
NOTABLE ACCOMPLISHMENTS Through careful analysis and planning lowered operating expenses by 17 percent or $12 million To assist its customers and leadership the department developed an extensive array of fl eet metrics and reports designed to better enable vehicle and transportation decisions
UNIVERSITY OF WASHINGTON WA Jolie Tahara 653 0 1 18
NOTABLE ACCOMPLISHMENTS Reduced the number of yearly scheduled preventive maintenance visits by 30 percent with an overall fl eet availability of 95 percent Fleet services purchased fi ve hybrid step-vans and one hybrid paratransit shuttle to reduce both operating costs and CO2 emissions
VEHICLE AND TRAVEL SERVICES DEPARTMENT OF TECHNOLOGY MANAGEMENT amp BUDGET STATE OF
MICHIGAN MIJoyce Van Coevering 6910 308 1 32
NOTABLE ACCOMPLISHMENTS Streamlined the motor pool reservation system giving users 24-hour access to VTS vehicles The system FleetCommander tracks real-time utilization and displays graphs gauges online forms and a wide variety of reports based on consistent normalized data
WAKE COUNTY NC Thomas Kuryla 873 90 1 15
NOTABLE ACCOMPLISHMENTS Implemented a fuel management software system which allows employees to fi ll up without a fuel card and prevents misuse of County resources The system also collects data through the vehicle OBD connection such as odometer readings idle time run time and OBD codes
WASHINGTON STARE DEPARTMENT OF TRANSPORTATION (WSDOT) WA
Greg Hansen 2314 1354 37 209
NOTABLE ACCOMPLISHMENTS Adjusted its preventive maintenance schedules using fuel consumption as the basis for service rather than time as part of its efforts to reduce agency emissions by 15 percent of 2005 levels by 2020 Has implemented back-up camera and in-cab audible warning device technologies to improve safety and prevent equipment damage
ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
GF07_Directoryindd 36GF07_Directoryindd 36 7511 34439 PM7511 34439 PM
wwwfleetcertificationcomwwwfleetcertificationcom
in partnership with
GF05
-4311
Certify Your Fleet Operation
GF0711certificationindd 1 7111 100056 AMGF07_Directoryindd 37GF07_Directoryindd 37 7511 34442 PM7511 34442 PM
38 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
AFFB11gfcindd 1 52711 74645 AM
2011 lsquo100 BEST FLEETrsquo JUDGESThe pool of judges for the 2011 100 Best Fleets spent countless hours reviewing applications following up with
nominees and lending their expertise to the program This yearrsquos judges were
2011 ELITE FLEETSThis prestigious award is given to the No 1 fl eet winners from the previous four years
which are still meeting the highest standards in fl eet excellence
2010 NO 1 FLEET CITY OF TROY MICH
2008 amp 2009 NO 1 FLEETHILLSBOROUGH COUNTY FLA
2007 NO 1 FLEETVOLUSIA COUNTY FLA
GEORGE BAKERDirector of Central Services
Volusia County Fla MARILYN RAWLINGSFleet Manager
Lee County Fla
MF
SAMUEL LAMERATOSuperintendent of Fleet MaintenanceCity of Troy Mich
STEVE RILEYDirector of Fleet OperationsCity of Coral Gables Fla
GF07_Directoryindd 38GF07_Directoryindd 38 7511 34443 PM7511 34443 PM
Register Now at wwwGreenFleetConferencecom
or call (800) 576 - 8788
OCTOBER 3-4 2011Gaylord Texan bull Grapevine TXThe Green Fleet Conference amp Expo is the only event which focuses
exclusively on environmental sustainability for car and truck fl eets Others may
touch on the subject but Green Fleet Conference amp Expo specializes in
it offering two intense concentrated days of education enterprising dialogue
and engaging exhibits If you are a fl eet manager in either the corporate or
government arena make room in your calendar for this must-attend event
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AFFB11gfcindd 1 52711 74645 AMGF07_Directoryindd 39GF07_Directoryindd 39 7511 34451 PM7511 34451 PM
40 Government Fleet JulyAugust 2011
PUBLIC FORUM By Mike Antich
Why do many in senior
management or elect-
ed offi cials not listen
to their fl eet managers I know
many may dispute this asser-
tion but the reality is that many
public sector fl eet managers do
not have the ear of their manage-
ment and elected offi cials
Herersquos a real-world case in
point One fl eet manager relat-
ed to me that his management
hired an outside consultant to
analyze the performance of
the municipal fl eet and submit
recommendations for improve-
ment The fl eet manager relat-
ing this story to me is held in
high esteem by his peers and
has been very proactive Over
the past several years he made
detailed recommendations on
how to improve the Cityrsquos fl eet
operations however his recom-
mendations fell on deaf ears
When the consulting company
issued its follow-up report it
was enthusiastically received by
management and the city coun-
cil What was distressing to the
fl eet manager is that the consul-
tant recommended exactly what
he had recommended earlier
Why did his recommendations
fall on deaf ears while the al-
most identical recommenda-
tions made by the consultant
were met with enthusiasm
This dilemma is not solely
restricted to fl eet managers
The same complaint is heard
from in-house IT personnel
staff attorneys et al One reason
is that some management value
an outside opinion which
presumably is not vested to
a particular outcome These
proponents argue that a
consultant can offer a different
more objective perspective
about how a problem can be
solved Also consultants are
exposed to a variety of operations
and different methods used to
deal with the same issues facing
your operation But this theory
falls apart when the consultantrsquos
recommendations are identical
to the in-house manager and
one is accepted over the other
The reality is it is a deeper issue
of management not listening
to its in-house subject-matter
experts
Herersquos another example from
a different fl eet manager which
illustrates this point
ldquoMy outfi t hired an outside
consulting company to perform
a fi nancial and operational au-
dit When completing the audit
the consultant wrote a review
The opening comment in the
fi nal review was lsquoYour fl eet is
operating well under benchmark
averagesrsquo They then went on to
make further cost-saving rec-
ommendations After the review
meeting I sent several e-mails
to my reporting offi cials with a
single note lsquoWe paid this outfi t
how much to tell us thisrsquordquo
This fl eet manager went
on to summarize what is at the
heart of this problem ldquoMy point
is what a shame that manage-
ment all the way up the line
wonrsquot ask (then listen to) the
people who know their jobs as to
what would be good actions and
practices to take for operational
cost savings Of course this ap-
plies to all departments and not
just fl eet operations The bottom
line is when will management
learn to listenrdquo
However the blame isnrsquot all
one-sided In the fi nal analysis
many fl eet managers do a very
poor job in elevating their pro-
fessional stature in the eyes of
senior management The sad re-
ality is that if you donrsquot take the
lead in defi ning your expertise as
a professional fl eet manager and
showcasing your value to the
management team someone else
will do so which is often errone-
ous and the source of mispercep-
tions about your capabilities
UNDER-APPRECIATIONThese are turbulent times
for public sector fl eet managers
Many fl eet managers are under-
appreciated by user groups se-
nior management and elected
offi cials Sometimes the fl eet
manager is at fault because he or
she does a poor job of promoting
themselves and their department
to management When money is
scarce and budgets are tight or
need to be cut fl eet managers
quickly fi nd themselves on the
radar screen of elected offi cials
the local news media and tax-
payer watchdog groups
How do you prove you are
doing a good job You may think
you manage a well-run fl eet but
do you have the metrics to sub-
stantiate this assertion If you
can quantify the performance
of your operation to manage-
ment and elected offi cials they
are more likely to appreciate the
value of the service provided
However this lack of un-
derstanding by management is
often the root of inquiries that
put fl eet managers on the defen-
sive attempting to justify their
performance Fleet managers
should not assume management
understands their business and
knows they are doing a good job
If you want to demonstrate you
are competitive you need to de-
velop and measure on an ongo-
ing basis specifi c performance
metrics valuable to your user de-
partments that are available for
review by all interested parties
In todayrsquos weak tax base
fl eet managers can save taxpay-
er dollars by implementing ef-
fective fl eet policy maximizing
fl eet utilization right-sizing the
fl eet optimizing user depart-
ment productivity all while re-
ducing operating expenses The
sad part is that many fl eet man-
agers are not vocal about their
achievements and management
is not fully cognizant of their
contributions to achieving these
goals Fleet managers must be
viewed as valuable members of
the overall management team if
for no other reason than the fact
that they are managing tens of
millions of dollars of taxpayer
assets used to provide the ser-
vices taxpayers demand
Irsquoll admit that I too am mys-
tifi ed by the under-appreciation
of many fl eet managers I am
continually impressed by the
caliber of todayrsquos public sector
fl eet managers and how they
overcome the challenges they
face day-in and day-out Each
year fl eet managers and their
teams struggle to do more with
less money Perhaps it is be-
cause the personalities of many
fl eet managers who are humble
by nature and not prone to self-
promotion
It is high-time senior man-
agement and elected offi cials
realize the value of their fl eet
managers and utilize this ex-
pertise to its fullest extent My
message to senior management
is a simple one Listen to your
fl eet manager
Let me know what you think
mikeantichbobitcom
MESSAGE TO MANAGEMENTLISTEN TO YOUR FLEET MANAGER
GF07_Editindd 40GF07_Editindd 40 7511 32203 PM7511 32203 PM
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and with 60 fewer emissions mdash thanks to ROUSH CleanTech Liquid Propane Injection fuel systems
Propane autogas fuel systems by ROUSH CleanTech let you operate on a price-stable North American-
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PERFORMANCE IDENTICAL
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FUEL COSTS 30 LESS
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PROPANE AUTOGAS VS GASOLINE
80059ROUSH ROUSHcleantechcom
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UPFITS AVAILABLE
THE ZERO COMPROMISE ALTERNATIVE FUEL SOLUTION
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- GOVF_991_NO_BOX
- GOVF_992
- GOVF_1
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2 Government Fleet JulyAugust 2011
GOVERNMENT FLEET
GF0711gpsinsightindd 1 7111 92156 AM
ON THE COVER
The Public Sector Fleet Manager of the Year and No 1 Fleet from the 100 Best Fleets program were announced at the Government Fleet Expo amp Conference in San Diego
JULYAUGUST 2011 bull A BOBIT PUBLICATION bull VOLUME 9 - ISSUE 5 WWWGFLEETCOM
14 SAM LAMERATO NAMED 2011 PUBLIC SECTOR FLEET MANAGER OF THE YEARThe City of Troy Michrsquos Sam Lamerato CPFP was awarded Government Fleet magazinersquos 2011 Public Sector Fleet Manager of the Year honor Lamerato helped implement a successful insourcing program and led to the Cityrsquos No 1 spot in the ldquo100 Best Fleetsrdquo in 2010
18 A SWIFT RISE TO FAMEFrom an unranked position in 2005 to No 2 last year the City of Portland Ore CityFleetrsquos dedication helped the organization quickly shoot to the top and be named No 1 among the ldquo100 Best Fleetsrdquo
22 GFX 2011 UNITS FLEET PROFESSIONALS IN SUNNY SAN DIEGOThe 4th annual Government Fleet Expo amp Conference (GFX) held at the San Diego Convention Center in Southern California June 6-8 brought together more than 550 public sector fl eet professionals and industry suppliers
24 100 BEST FLEETS TOP PUBLIC SECTOR FLEETS RECOGNIZEDPublic sector fl eet managers are facing more challenges than ever be-fore and are coming up with increasingly cost-effi cient and creative ways to ldquodo more with lessrdquo These top fl eets set the bar for the public sector fl eet profession
4 ON THE WEB
6 MAIL STOP
8 INDUSTRY NEWS Public Sector Fleets Get Audited
40 PUBLIC FORUM Listen to Your Fleet Manager
14
18
TFYfFaGEi
FEATURES
DEPARTMENTS
22Government Fleet (USPS 740) is published bi-monthly with an additional issue in June by Bobit Business Media 3520 Challenger Street Torrance California 90503-1640 Periodicals Postage Paid at Torrance CA 90503-9998 and Additional Mailing Offi cesPOSTMASTER Send address changes to Government Fleet PO Box 1068 Skokie IL 60076-8068 Please allow six to eight weeks for address changes to take effect Please allow six to eight weeks to receive your fi rst issue Bobit Business Media reserves the right to refuse nonqualifi ed subscriptions Please address editorial and advertising correspondence to the executive offi ces at 3520 Challenger Street Torrance California 90503-1640 The contents of this publication may not be reproduced either in whole or in part without the consent of Bobit Business Media All statements made although based on information believed to be reliable and accurate cannot be guaranteed and no fault or liability can be accepted for error or omission
e n c
2RRPfows
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GPS INSIGHTADVANCED GPS FLEET TRACKING
CCCAAALLLLLL (((888777777))) 333777777-333000333666
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raquo Reduce Speeding
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raquo Insurance Discounts
raquo Improve Invoicing Accuracy
For a free demo visit wwwgpsinsightcomgov
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Nationwide coverage Regional offices in Phoenix Chicago Los Angeles and Oklahoma City
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4 Government Fleet JulyAugust 2011
What Youre Reading
wwwgovernment-fl eetcomw
FFLE00252_D186330_Pg_R05indd 1 33010 1142 AM
GF1110ford_gradindd 1 102510 84746 AM
CALIFORNIA DGS FLEET FACILITY CLOSURES LEAVE ONE GARAGE IN SACRAMENTOAnd I thought my one-car garage was tight
100 BEST FLEETS COMPLETE RANKINGS ANNOUNCED FOR 2011Go to government-fl eetcom for the complete list
2012 CHEVROLET IMPALA TO FEATURE NEW ENGINE IMPROVED MPGThe 2012 model will also be the fi rst Chevrolet Impala Police to feature StabiliTrak GMrsquos electronic stability control technology
10 INITIATIVES TO TAKE IN THE NEXT 12 MONTHSPresented by Bob Stanton CPM CPFP director of fl eet management for Hillsborough County Fla at GFX 2011 on June 7
PORTLAND NAMED NO 1 FLEET AMONG 100 BEST FLEETS FOR 2011Moves from number 78 to number 1 in twelve months
THE 51
2
3
4
5
Government-fl eetcomrsquos Top 5 most popular stories as of July 5 2010
THE FLEET CHANNELS
Use the navigator on the government-fl eetcom home page to browse the latest articles from the channels Enter a channel to view in-depth news articles tools calculators and more related to that specifi c topic
JulyAugustrsquos Web Channel Highlight Safety amp Accident ManagementKeep control of your costs and improve the safety of your public sector fl eet by reducing internal and external risks Driver habits and policies can have a large impact on both your expenses as well as the safety of your drivers and others
bull Liability Risk for Government Fleet Organizations Under Current Law
bull Incentivizing Drivers to Conserve Fuel
bull How to Minimize Workplace Injuries
bull Bright Ideas Policy
bull Bright Ideas Safety
Industry Trends Telematics Safety Remarketing Fuel
RECEIVE BREAKING NEWS WHEN IT HAPPENSSign up for Government Fleetrsquos bi-weekly eNewsletter for timely updates on the latest industry news in public sector fl eet management as well as research and trends industry events and current Government Fleet magazine articles and features Subscribe at wwwgovernment-fl eetcom
3
MARKET TRENDSBy Mike Antichwwwgovernment-fl eetcomBlogGF-Market-Trendsaspx
June 27 Message to Manage-ment Listen to Your Fleet Manager
April 18 The Value of Creating a Fleet Advisory Board
WHAT WErsquoRE BLOGGING ABOUT
WWBBBBBLO
ANTICH
FLEET BLOGS
The Voice of the Fleet Community (wwwfl eetblogscom)
July 3 California Supreme Court Maintains That Employers Cannot Be Liable Twice For The Negligence Of Their Employeesby Michael Bragg
July 3 The enemy of strategic initiativeby Aaron Alvarado
June 30 Getting the Most Miles Out of Your Event Budgetby Elisa Durand
June 28 30000000 Barrels if Oilby Joseph Thompson
June 20 Public Sector Unions ndash Part 2by Anonymous Public Fleet ManagerW
Interested in starting your own blog Go to wwwfl eetblogscom for more information
Fleet Toolbox is like having a fl eet consultant in your offi ce whenever you need it most We offer online tools allowing you to benchmark your operation connect with peer experts share your accomplishments fi nd crucial document templates ensure your competitiveness and develop solutions to your challenges Itrsquos truly a complete fl eet tool right at your fi ngertips
GF07_WebTOCindd 4GF07_WebTOCindd 4 7511 31722 PM7511 31722 PM
SMARTERAt Ford Fleet we never stop learning We believe in continually pushing ourselves to bring the best thinking and innovations to market Our exclusive Crew Chieftrade feature is just one example It provides real-time telematics for tracking routing times fuel economy vehicle performancemaintenance engine idle times even vehicle speed and location With online access to Crew Chiefrsquos customizable tools and displays fl eet managers get critical up-to-date information exactly when they need it Ford Fleet Get More
fl eetfordcom
Optional feature available on select models Some features are unavailable while driving
FFLE00252_D186330_Pg_R05indd 1 33010 1142 AM
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6 Government Fleet JulyAugust 2011
MAIL STOP
SAVING MONEY GOING GREEN amp REDUCING RISK
There is a risk to extending
preventive maintenance (PM)
intervals In our fl eet operation
we track PMs with a single work
order and PM follow-ups on
another In 2008 we extended
our PM intervals from 4000 to
5000 miles (We also increased
the hours on our heavy-duty
vehicles and construction equip-
ment) We found that by doing
this we increased our risk of not
maintaining our vehicles in the
manner we were used to What
I mean is when we were using
the 4000-mile intervals around
41 percent of the time we would
fi nd something that needed
to be corrected This ranged
from safety equipment such
as expired fi re extinguishers
to worn tires and brakes After
we went to extended intervals
our follow-ups increased to 48
percent of the time
Advancements in oil and
vehicle technology are al-
lowing us to extend oil drop
intervals But is it worth the
risk of extending our intervals
out even further Our mechan-
ics kept telling us we were
dumping good oil down the
drain by keeping the intervals
short On the other hand itrsquos not
worth the risk when we see an
increased rate of discovering
something that needs adjust-
ment or replacement
Late last year we began
taking oil samples of the fl eet
ranging from the Toyota Prius
passenger car to the Interna-
tional WorkStar heavy-duty
truck We found that out of the
170 oil analyses we sent to the
lab 170 of them came back
with good results Our mechan-
ics were absolutely correct in
saying wersquore dumping good oil
down the drain Because of this
we felt confi dent about making
changes to our PM program
Today we use a synthetic
blend motor oil (that is at least
20-percent synthetic) and
implemented a PM program
that includes a green service A
green service occurs at every
other PM interval that instead
of an oil drop just replaces the
oil fi lter and tops off the oil
level Because of this we have
maintained our level of risk and
have been able to reduce our
fossil fuel use 54 percent based
on the use of synthetic products
and implementing green PM
programs Therersquos a lot more
to our story but it gives you a
snapshot of how agencies can
save money go green and
reduce exposure to risk
Gary LentschFleet Supervisor
Eugene Water amp Electric Board Fleet ServicesEugene Ore
OEMS NEED COMMON SENSEWhy do we need 17- 18- and
19-inch tires with lower tread
wear at higher cost What this
accomplishes is simply more
and larger tires in landfi lls or
to recycle When will Detroit
Tokyo Seoul and Akron
understand sustainability With
our failing worldwide economy
the manufacturer who will suc-
ceed is the one who understands
value sustainability mpg total
cost of ownership and respects
the customer Some OEMs con-
tinue to tout engine horsepower
in ads show cars being driven
stupidly and only as a last resort
talk about mpg and safety
These OEMs will fail because
they do not understand or are
not planning for the new reality
of our markets Gas is $4-plus a
gallon and they talk horsepow-
er When will common sense
and reality hit home
Collins DowningManager
Transportation and ParkingLoyola University
Baltimore Md
CHARACTER HONESTY PASSION amp COMMITMENT
I want to thank Tom Johnson
as the founder of the ldquo100 Best
Fleetsrdquo program for all he does
to allow public fl eet managers
the opportunity to promote their
work to both their organizations
and communities The 100 Best
Fleets program
has been such a
valuable avenue
to help us educate
and inform
those we serve
I believe his
enthusiasm and
passion is obvi-
ous and present
in the way he
approaches the program I am
fortunate to have the ability to
connect with so many other fl eet
managers across the country
largely due to the ldquo100 Best
Fleetrdquo program and GFX where
the awards are presented
Character honesty passion
and commitment are values I
believe lead us down our road
of success Tomrsquos work has
made a tremendous difference
for the many public fl eet orga-
nizations involved in the 100
Best Fleets program
Tony JobanekFleet and Radio Manager
City of Eugene Ore
OPERATOR-DRIVEN DECISIONS
The Market Trends blog
entitled ldquoBe Part of the Solu-
tion Not Part of the Problemrdquo
was a very timely article I plan
to share this with upper and
top management In Loveland
Colo a key issue driving our
costs up thatrsquos outside our abil-
ity to control or even plan for
is decentralized fl eet control
In other words this gives fl eet
decision-making authority to
individual department heads
Most department heads some-
times donrsquot have the knowledge
nor the time to look into the
details of ldquoright-sizing equip-
ment choicesrdquo or ldquolifecycle costs
projectionsrdquo so they simply rely
on the person doing that job to
state his or her preference This
results in operators equipping
themselves for their worst-case
job needs instead of their normal
work needs
Operators almost
always choose their
preferred makes
and models ancil-
lary equipment
and drivetrain
confi gurations thus
destroying proven
cost reductions from
standardization
Stephen KiblerFleet Manager
City of Loveland Colo
GOVERNMENTS CHALLENGED TO GO GREEN
Many government services
and jobs require the use of
specialized heavy-duty trucks
However in terms of green fl eet
initiatives either a green fl eet
vehicle is not available in this
class of trucks or if it is the
premium to purchase the green
vehicle equates to the cost of a
police car and if we need a new
police car in fl eet wersquore buy-
ing the police car and to heck
with the green model truck I
personally would like to expand
our number of green fl eet
initiatives but the reality of the
matter is we have fewer dollars
to go around and as long as
conventional vehicle prices are
less than green vehicles wersquore
buying the former Plus un-
less yoursquore driving the vehicle
hundreds of thousands of miles
or keeping it 20-30 years how
can you make lifecycle cost
numbers calculate
John McCorkhill Jr CFMCAFMCEMCPFPDirector of Fleet Services
City of Lynchburg Va
w
O
a
p
a
l
a
c
d
co
t
GF07_Lettersindd 6GF07_Lettersindd 6 7511 31803 PM7511 31803 PM
Solutions you can trust acceptance you can depend on
For more information
Janet Hunnewell at 18665278870 wwwwrightexpresscomgov2011
Visit us at Fed Fleet July 26-28 2011 Booth 1700
The Wright Express Government Fuel Card Program is designed to meet the needs of any Federal State and Municipal organization As the market leader in the fuel card industry we offer customized solutions tailored to the needs of government fleets
s Specialized tax exemption and reporting for government
s Customized purchase controls for cost containment
s Timely alerts to help you enforce purchasing policies
s Point-of-sale 998 Level III data capture
s Acceptance at over 90 of US retail fuel locations
Manage your fleet program with ease and confidence
We currently serve over 265000 state and local vehicles an additional 260000 federal government agency vehicles and participate in the GSA SmartPay2 Program Contact us to learn how we can help you with your fleet program needs
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8 Government Fleet JulyAugust 2011
INDUSTRY NEWS
JACKSONVILLE FL ndash A
fl eet audit conducted by the
City of Jacksonville Offi ce of
Inspector General called for
increased oversight of pro-
curement and inventory pro-
cesses including developing
formal policies and proce-
dures and assuming manage-
ment of all fl eet operations
currently co-managed with
another department
More details are available
at wwwgfl eetcomnews
Keyword Jacksonville
WASHINGTON ndash President Barack Obama
issued a memorandum directing federal agen-
cies that operate the federal fl eet of more than
600000 civilian and non-tactical military ve-
hicles to fi nd ways to reduce petroleum-based
fuel usage and cut costs
The memorandum includes a requirement
that all new light-duty vehicles leased or pur-
chased by agencies must be alternative-fueled
vehicles by Dec 31 2015 Examples given
include hybrid electric compressed natural
gas (CNG) and biofuel vehicles
Executive vehicles used by federal agen-
cies must be mid-size or smaller sedans (un-
less a larger vehicle is critical to the agencyrsquos
mission) and have limited engine sizes
In conjunction with the memorandum
the General Services Administration (GSA)
launched a pilot project to bring electric
vehicles (EVs) into the fl eet The GSA an-
nounced an initial purchase of more than
100 EVs which it will lease to 20 agen-
cies including the Department of Energy
and will be located in Washington DC
Detroit Los Angeles San Diego and San
Francisco The GSA said it will also coordi-
nate the installation of necessary charging
stations for the pilot
Fed Fleet Ordered to Purchase AFVs amp Right-Size
Jacksonville Parts Audit Recommends Increased Oversight
GAO Finds USPS Lacks Funds for Fleet OverhaulWASHINGTON ndash The US Government Accountability Offi ce (GAO) issued a report that
found the US Postal Servicersquos (USPS) fl eet of vehicles is aging seeing higher maintenance
costs as a result and needs new vehicles to meet federal sustainability standards The fl eet
consists of more than 215000 vehicles 192000 of which are light-duty mail delivery
vehicles that operate six days per week
The report said the USPS estimates the cost to replace 185000 delivery vehicles in the
fl eet with new fuel-effi cient gasoline-powered right-hand-drive models would be $58 bil-
lion mdash an unfeasible amount for the agency which is in a grim fi nancial situation
For now its plan is to purchase a small number of minivans for delivery and continue its
policy of maintaining the fl eet rather than purchasing new vehicles
The GAO recommended the USPS develop a strategy and timeline for addressing its
fl eetrsquos needs taking into account the change from a six- to a fi ve-day delivery schedule
consolidating facilities meeting federal requirements and continuing to deliver mail to
131 million residential and business addresses nationwide The USPS plans to deliver its
strategy along with a timeline for addressing the fl eetrsquos needs by December
More details are available at wwwgfl eetcomnews Keyword USPS
VP and Group PublisherSherb Brown
(310) 533-2451 bull SherbBrownbobitcom
PublisherEric Bearly
(310) 533-2579 bull EricBearlybobitcom
Editor and Associate PublisherMike Antich
(310) 533-2467 bull MikeAntichbobitcom
Managing EditorLauren Fletcher
(310) 533-2415 bull LaurenFletcherbobitcom
Senior Editor Grace L Suizo
(310) 533-2414 bull GraceSuizobobitcom
Associate EditorThi Dao
(310) 533-2544 bull ThiDaobobitcom
Web EditorGreg Basich
(310) 533-2572 bull GregBasichbobitcom
Production DirectorManagerKelly Bracken
(310) 533-2574
Brian Peach(310) 533-2548
Art DirectorVince Taroc
Editorial ConsultantHoward Rauch
DISTRICT ADVERTISING MANAGERS
PublisherSales ManagerEric Bearly
(310) 533-2579 bull EricBearlybobitcom
Great LakesRobert Brown Jr
1000 W University Dr Ste 209Rochester MI 48307
(248) 601-2005 FAX (248) 601-2004
RobertBrownbobitcom
Sales amp Marketing CoordinatorTracey Tremblay(310) 533-2518
Chairman Edward J Bobit
President amp Chief Executive Offi cerTy F Bobit
Chief Financial Offi cerRichard E Johnson
Business and Editorial Offi ceBobit Business Media 3520 Challenger Street
Torrance CA 90503-1640FAX (310) 533-2503
Change Service Requested Return AddressGovernment Fleet
PO Box 1068Skokie IL 60076-8068
Printed in USA
PORTLAND OR ndash The Portland Police Bu-
reau announced the redesign of the graphics for
its patrol cars on the Bureaursquos Facebook page
This new design will start to appear as new
cars enter the patrol fl eet Within fi ve years the
Bureau said all marked patrol cars will be solid
blue with white wrapped doors On the doors
are the words ldquoPortland Policerdquo and below
them is the slogan ldquoSworn to protect Dedi-
cated to serverdquo The design displays a red rose
between the words ldquoprotectrdquo and ldquoDedicatedrdquo
Portland Police Bureau Redesigns Patrol CarsThe new design for Portland Ore Police Bureau ve-hicles will be on all marked patrol cars within fi ve years
GF07_Indyindd 8GF07_Indyindd 8 7511 31845 PM7511 31845 PM
wwwagilefleetcom
GF0610agileindd 1 52010 35952 PM
LEASED OR OWNED
Wersquove got the tools for your fl eet
Every fl eet manager knows that
no matter the fl eetmdashleased or
owned big or smallmdashtherersquos a
unique set of tools needed to run
it right Thatrsquos what Fleet Solutions
ismdasha single source of fl eet
management tools and services
that help you manage your fl eet
with unmatched fl exibility
wwwfleetsolutionscom1-866-6LEASES
GF0111merchantsindd 1 12710 13720 PM
GF07_Indyindd 9GF07_Indyindd 9 7511 31846 PM7511 31846 PM
10 Government Fleet JulyAugust 2011
INDUSTRY NEWS
GF0511rmfmaindd 1 41411 44242 PM
Chicago amp Cook County Fleet Maintenance Face Possible ConsolidationCHICAGO ndash A new report issued by the City
of Chicago and Cook County proposes con-
solidating City and County fl eet maintenance
with the City as the service provider and the
County as the client The City would manage
fl eet maintenance operations for County High-
way Departments at a set labor rate plus the
invoiced parts cost County employees would
take vehicles in need of repair to City shops
Decentralized organization of County fl eet
maintenance services was cited as one reason
for proposing the City handle maintenance for
County vehicles In addition the vehicle com-
position for City and County fl eets is similar
which would allow the City to ldquoeasilyrdquo main-
tain County vehicles according to the report
Cost savings estimated in this proposal
would be along the lines of $300000 to
$700000 annually based on results from simi-
lar organizations
CAPE CORAL FL ndash An audit of
Cape Coralrsquos fuel management rec-
ommended a more comprehensive
approach to monitoring the fuel used
by City vehicles The audit did not
fi nd any evidence of fraud illegal
acts or abuse The audit reviewed
acquisition disbursement and man-
agement of fuel from 2006 to 2010
The audit came about after the
Cityrsquos internal fuel use review in fall
2010 fi nding it was unable to ac-
curately track fuel used or purchased
during a several year period
Citing the Cityrsquos fuel management
system (FMS) software as antiquated
and limited the report showed a gen-
eral lack of record-keeping or record
review as primary problems The audit
recommends a number of changes
The software system used doesnrsquot
have vendor support (due to a decision
by the City) and the integrity of the
database storing fuel-related data is
ldquosuspectrdquo according to the audit
The audit also noted the City
recently implemented a number of
policies to improve fuel management
including internal controls to monitor
fuel purchases improvement to soft-
ware application security developing
a comprehensive City Administration
Regulation to address fuel use in City
vehicles and equipment upgrading
the FMS software providing monthly
reports to the City Manager regard-
ing fuel purchases cost allocations to
user departments and creating a new
FMS database to better track future
fuel-related data
The audit recommended the City
acquire an enterprise-level fl eet
management system that provides
fuel-management capabilities rather
than continue solely with fuel-
management software
Cape Coral Audit Shows Fuel Management Improvements
GF07_Indyindd 10GF07_Indyindd 10 7511 31847 PM7511 31847 PM
Government Fleet JulyAugust 2011 11
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easier with the industry leading Ward 4
Automated Fuel Management System
Ward 4s cutting-edge yet easy-to-use
technology helps dramatically reduce
expenses while enhancing environmental
sustainability initiatives The Ward 4 suite
of products from EJ Ward includes
wwwejwardcom1800580WARD
Fuel View W4 - accurate advanced
reporting and a user-friendly dashboard
Fuel Control Terminal W4 - highly
confi gurable fueling and data collection
Canceiver W4 - in-vehicle tracking and
communication device
AU TO M AT E D F U E L M A N AG E M E N T
GPS TRACKING
TIRE PRESSURE MANAGEMENT
Introducing the latest generation of Fleet Management Technology from Ward
CANCEIVER FUEL CONTROL
TERMINAL
FUEL VIEW
GF0711ejwardindd 1 7111 82240 AM
Missouri DOT to Close Facilities amp Cut StaffJEFFERSON CITY MO ndash The Mis-
souri Highways and Transportation Com-
mission voted to adopt a plan it said will make the Missouri
Department of Transportation (MoDOT) a smaller agency in
order to provide more funding for road and bridge projects
The plan calls for reducing MoDOTrsquos staff size by 1200
closing 131 facilities and selling more than 740 pieces of
equipment which include cars pickups vans dump trucks
loaders drills and stripers According to the Commission the
plan is projected to save $512 million by 2015
More details of the plan are available at wwwgfl eetcom
news Keyword MoDOT
NEW HAVEN CT ndash The
City of New Haven unveiled
its fi rst hybrid refuse truck
The City said it will result
in a 30-percent savings or
$5000 in fuel consumption
on an annual basis and will
result in reduced mainte-
nance costs due to the ex-
tension of the truckrsquos brakes
lifespan (four times longer
than traditional brakes)
The garbage truck is equipped with a hydraulic hybrid
system While braking the vehicle engages a pump to pres-
surize a reservoir of hydraulic fl uid As the truck starts mov-
ing forward again the fl uid runs through a hydraulic motor
boosting the truck forward and reducing the strain on the
diesel engine
The vehicle cost the City $388000 of which $70000 was
from a grant obtained by the Cityrsquos Offi ce of Sustainability
from Connecticut Department of Transportationrsquos Clean Fuel
Vehicle Program This grant money covers the incremental
cost of the hybrid system over a traditional truck
The City has fl eet of nine refuse trucks and plans to re-
place them with hybrids at the end of each truckrsquos lifespan
On average each vehicle transports 3888 tons of municipal
solid waste per year The City operates a total of 14 hybrids
in its fl eet 13 of which are cars or small SUVs plus the
refuse truck
In related sustainability efforts the City said that in 2007
it started using B-50 biodiesel in its fl eet the highest percent-
age of biodiesel in the Northeast The City also installed
solar-powered lights on a police cruiser as a pilot to cut down
on idling retrofi tted all school buses with pollution control
devices and will be retrofi tting the entire refuse fl eet as well
New Haven Takes Delivery of Hybrid Refuse Truck
The City of New Haven Conn refuse trucks each transport an average 3888 tons of municipal solid waste per year
GF07_Indyindd 11GF07_Indyindd 11 7511 31848 PM7511 31848 PM
GET ON BOARD WITH CHEVIN FLEET SOLUTIONS THE BIGGEST NAME IN FLEET MANAGEMENT SOFTWAREWhether yoursquore a State Municipal or Federal agency our fleet management software helps you manage and effectively maintain your equipment from initial specification through disposal regardless of size complexity or geographical spread
If yoursquore a Municipal agency you may face pressures to extend vehicle replacement cycles relentless mandates for staff reductions and cost cutting as well as political pressure to implement green fleet initiatives
We can give you real-time visibility over complete fleet running costs and utilization queries reports and key performance indicators can be used to accurately predict the right time for vehicle replacement Our fleet management software enables you to increase the value and operating life of equipment by ensuring proper maintenance schedules are adhered to while improving workshop productivity and inventory turns Yoursquoll be able to manage sustainability initiatives and monitor alternative fuel usage and emissions outputs
GF0311chevinindd 2-3 22211 94859 AMGF07_Indyindd 12GF07_Indyindd 12 7511 31848 PM7511 31848 PM
If yoursquore a State agency the trend towards centralization and consolidating of fleet functions may be a challenge You may face increased scrutiny by your customers concerning escalating charge back rates while trying to achieve fleet downsizing goals
Our enterprise fleet management system FleetWave provides a comprehensive suite of flexible General Service fleet tools to support your tactical requirements while providing a holistic view of all fleet related information This allows you to aggregate accurate operational and maintenance costs and automatically generate precise transparent and timely billing for vehicle usage based upon any organization hierarchy With the ability to benchmark fleet utilization based upon the agency department or driver you can use these statistics to make fact based right-sizing decisions
If yoursquore a Federal agency you may be under pressure to reduce greenhouse gas emissions and shrink your dependency on petroleum all while right-sizing your fleet without impacting mission readiness You probably spend countless hours gathering
data to meet regulatory reporting requirements such as DOE and FAST reporting
FleetWave offers unparalleled flexibility and can automatically process and track complete fuel details from any p-card or fuel card provider and seamlessly present your achievements based on benchmarks or scorecards FleetWave can aggregate unlimited data from GSA commercial lessors national accounts and internal workshops then share these details with internal finance and property management systems Yoursquoll achieve organization-wide visibility over utilization and running costs while supporting field level needs for maintenance operator and fuel management functionality
To get on board with Chevin please contact us to arrange a free system review Call (781) 793-0788email saleschevinfleetcomor visit wwwchevinfleetcom
GF0311chevinindd 2-3 22211 94859 AMGF07_Indyindd 13GF07_Indyindd 13 7511 31848 PM7511 31848 PM
14 Government Fleet JulyAugust 2011
Thirty-eight-year fl eet veteran Sam
Lamerato CPFP superintendent
of fl eet maintenance for the City
of Troy Mich was named the 2011 Public
Sector Fleet Manager of the Year by Gov-ernment Fleet magazine at the 2011 Gov-
ernment Fleet Expo amp Conference June 8
in San Diego
Lamerato was one of three fi nalists that
also included Paul Condran equipment
maintenancefl eet manager of the City of
Culver City Calif and Erle Potter PE
CEM state equipment manager of the Vir-
ginia Dept of Transportation (DOT)
Joe Frantz vice president sales sup-
port of award sponsor ARI presented the
award to Lamerato who thanked his staff
industry peers Government Fleet maga-
zine family and fellow fl eet managers
ldquoIt is an honor Irsquom thankful for all of
my mentors which includes all of you
other fl eet managers out thererdquo Lamerato
said ldquoIrsquom thankful to my staff Irsquom thank-
ful to my wife of 36 years for sticking by
me and understanding what I and those of
us in the public sector have to do to serve
the public mdash encourage your staff to be
better and make your systems communi-
ties and departments sustainablerdquo
Lamerato also said he owes thanks to
his biggest life infl uences his parents
ldquoMy father led by example of dedica-
tion and leadership in his workrdquo he said
ldquoTo this day he will call me at night and
ask lsquoDid the City get its moneyrsquos worth to-
dayrsquo My answer is always lsquoYes dad and
then somersquo rdquo
The City of Troyrsquos Sam Lamerato was awarded Government Fleet magazinersquos 2011 Public Sector Fleet Manager of the Year honor Lamerato helped implement a successful insourcing program and led to the Cityrsquos No 1 spot in the ldquo100 Best Fleetsrdquo in 2010
BY CHERYL KNIGHT
SAM LAMERATO NAMED 2011 NAMED 2011 PUBLIC SECTOR PUBLIC SECTOR FLEET MANAGER FLEET MANAGER OF THE YEAROF THE YEAR
GF07_PSFMOYindd 14GF07_PSFMOYindd 14 7511 31922 PM7511 31922 PM
Government Fleet JulyAugust 2011 15
HONORED FOR INITIATIVES amp INDUSTRY INVOLVEMENT
Lameratorsquos initiatives include the suc-
cessful implementation of an in-sourcing
program by the International City Manage-
ment Association being named the 2010
No 1 Fleet in the ldquo100 Best Fleetsrdquo receiv-
ing the Professional Manager of the Year
award for Public Fleets from the American
Public Works Association (APWA) and
developing organizing and producing two
fl eet conferences
He is also a member of the APWA (at
both the state and national level) the Rocky
Mountain Fleet Management Associa-
tion (RMFMA) past chair of the APWA
Fleet Service committee past chair of the
APWA CPFP Governing council Chrysler
Police Advisory board and contributing
author of several APWA fl eet manuals
With an annual fl eet budget of $75 mil-
lion the City of Troyrsquos fl eet department
includes 16 full-time employees on a two-
shift operation and two maintenance facili-
ties Lamerato manages a fl eet of more than
500 pieces of equipment used for 15 public
services departments including fi re police
public works engineering assessing build-
ing and parks and recreation personnel
He also oversees two fueling locations
13 in-sourced service agreements and the
security and maintenance of the public
works facility
RUNNING THE CITY FLEET LIKE A BUSINESS
Lamerato believes a municipal fl eet
needs to be run like a business
ldquoThe fl eet manager must keep his fi nger
on the pulse of his customers to ensure he
is providing the best most economical and
most timely services available in the areardquo
he said
He also stressed the need for continual
communication with City management and
department directors to ensure the fl eet di-
vision meets all expectations
ldquoI think what makes anyone successful
is a passion for their job It is not an 8-5
job for me mdash it is 247rdquo he pointed out ldquoI
am always observant searching for new or
better ways to improve our operation and
reduce our costs while providing depend-
able and effi cient vehicles and equipmentrdquo
Lamerato also emphasized that an im-
portant part of the Cityrsquos smooth-running
operation comes from a devoted team well-
trained staff and technicians who work to-
gether to give the best and most-effi cient
service to the City of Troyrsquos customers
ldquoOver the years wersquove developed a very
dedicated team of fl eet professionals who
enjoy the challenges of todayrsquos vehicles and
technologyrdquo he said ldquoThe team takes ex-
treme pride in their work which is demon-
strated by their fi nished products complet-
ed on schedule and to a high standardrdquo
Lamerato also pointed out the impor-
tance of assembling a team that includes
complementary talents and strengths
ldquoThey constantly impress me with their
technical skills and their professionalism
shown both at work and in their personal
livesrdquo he said ldquoThis crew loves a chal-
lenge and has a reputation for their inno-
vations and creativity while being mindful
of the time and cost on each repair This
earned them fi rst place in lsquo100 Best Fleetsrsquo
in 2010rdquo
After the ldquo100 Bestrdquo recognition the
City council and management acknowl-
edged the fl eet division during a council
meeting attended by staff which was tele-
vised throughout the City
The staff also was provided embroi-
dered shirts and shoulder patches for their
uniforms displaying their No 1 status in
ldquo100 Best Fleetsrdquo
ldquoI would not be where I am today with-
out the infl uence of countless other peers
and fl eet professionals who through net-
working help me grow in my professionrdquo
Lamerato said
IN-SOURCING PROGRAMS HELPS SUSTAINS FLEET DIVISION
Due to the Cityrsquos proactive in-sourcing
program which began eight years ago
the fl eet has successfully weathered the
storm of todayrsquos tougher economic times
The International City Management As-
sociation (ICMA) reviewed the City of
Troyrsquos fl eet operation and found the fl eet
Population 85000Size 36 square milesCity Fleet More than 500 vehicles including Fire and Police two mainte-nance locations with 16 employeesVehicle Info The City owns and operates 500-plus units including a wide range of equipment types mdash from lawn mowers to fi re apparatus
CITY OF TROY MICH FACTS
The City of Troy Mich fl eet services has in-sourced a signifi cant amount of work proving it to be competitive
The Cityrsquos smooth-running operation comes from a devoted well-trained team who work together to provide the best service possible
Sam Lamerato CPFP superintendent of fl eet maintenance for the City of Troy Mich proudly displays a Ford Escape Hybrid
GF07_PSFMOYindd 15GF07_PSFMOYindd 15 7511 31929 PM7511 31929 PM
16 Government Fleet JulyAugust 2011
F L E E T M A N A G E R O F T H E Y E A R
division sustainable
ldquoThe division has in-sourced a signifi -
cant amount of work to more than replace
the reduction of in-house vehicles and equip-
ment and has proven to be competitive in
cost comparisons with contracting vendors
in the private sectorrdquo Lamerato said
This fi nding resulted in the fl eet divi-
sion maintaining current staffi ng and fund-
ing at a time when other divisions were fac-
ing reductions to their budgets and staff
ldquoWhat began with a phone call from a
neighboring city offi cial eight years ago
evolved into 11 signed service agreements
with neighboring communities and school
districtsrdquo he said
Because many cities are dealing with
reduced revenues which in turn reduce the
cityrsquos budget Lamerato emphasized the
importance for fl eet managers to be able to
defend the vehicle replacement fund
ldquoBy having a vehicle replacement
scorecard and backup information on the
cost consequences of vehicles not being re-
placed on a timely basis the fl eet manager
will be prepared to answer challenges by
City management and councilsrdquo he said
He also added that the fl eet manager
must be able to defend their budgets by
having knowledge of what the Cityrsquos fully
burdened shop rate is compared to the sur-
rounding privately owned repair facilities
its direct and indirect repair ratios and its
vehicle-to-technician ratio
EDUCATIONAL PROGRAMS amp INDUSTRY NETWORKS
One of Lameratorsquos personal philoso-
phies exemplifi es the need for educational
programs for City management as well as
citizens to make them aware of the impor-
tance of a well-run fl eet operation to the
overall services provided to them
ldquoTodayrsquos fl eet managers need to spend
time on their shop fl oor reviewing repair
techniques of their staff and attending
training seminars and conferences to net-
work with their peers to broaden and rein-
force their management skillsrdquo he said
Lamerato himself stays actively in-
volved in the industry and personally
helped develop organize and produce two
fl eet conferences
For the past 15 years he has been
co-chair of Education for Michigan
APWA While developing educational
programs for Public Works professionals
for streets water and engineering depart-
ments during that time he noted there
were very few affordable programs geared
toward fl eet personnel
ldquoI made it a goal to develop two pro-
grams a year centrally located in the state
and specifi cally addressing upcoming
changes and current challenges to fl eet op-
erationsrdquo Lamerato said
The programs were opened up to in-
clude vendor booths and equipment dis-
plays While these programs started off on
a smaller scale they quickly grew to sell-
out capacities with waiting lists for ven-
dors display space and even speakers
ldquoWhen reviewing the evaluations at-
tendees comment on the sessions being ex-
tremely helpful in solving current issues and
the opportunity to network with fellow fl eet
personnel and vendorsrdquo Lamerato said
Moving forward Lamerato will continue
to collaborate with city managers and other
city divisions to ensure the City of Troyrsquos
ongoing success for its fl eet division
ldquoWe will continue to work toward our
common goal of providing the best most-
effi cient service for the tax dollars spentrdquo
he said
EDUCATIONbull September 1974 graduate of MOTECH
Automotive Education Centerbull State of Michigan Master Certifi ed
Mechanic amp ASE Master Certifi ed Auto amp MediumHeavy Truck
EMPLOYMENTbull September 1974 Hired by the City of
Troy as Municipal Service Employee (MSE) mdash D classifi cation ndash Serviceman
bull December 1974 Promoted to MSE mdash F classifi cation ndash Mechanic
bull July 1976 Promoted to MSE mdash G clas-sifi cation ndash LeaderHeavy Equipment Mechanic
bull July 1982 Promoted to Temporary Field Supervisor
bull August 1982 Promoted to Superinten-dent of Fleet Maintenance
HOBBIESFAMILYbull Hobbies Traveling fi shing home
improvement and the restoration of a 1966 Ford Mustang
bull Family Wife of 36 years one son two daughters two sons-in-law and four grandchildren
bull Life infl uences and mentors His par-ents former Troy City Manager Frank Gerstenecker and former Public Works Director Donald Spurr
GETTING TO KNOW SAM LAMERATO CPFP
One of the Cityrsquos staff members is shown re-viewing work performed on a fi re apparatus
Lamerato believes in the importance of as-sembling a team that includes complemen-tary talents and strengths
The Cityrsquos mechanics enjoy the challenges of todayrsquos vehicles and technology
The City of Troy oversees more than 500 vehicles including fi re and police and two maintenance locations
GF07_PSFMOYindd 16GF07_PSFMOYindd 16 7511 31932 PM7511 31932 PM
raquo ARI proactively helps the State of Georgia whose fleet exceeds 21000 vehicles
And along with those savings achieve seamless integration of fleet systems and technology for better efficiency
and productivity With our dedicated team and specialized support staff we understand and can serve the
unique needs of government fleets Work in partnership with ARI to build the fleet solution thatrsquos right for you
Learn more 1-800-477-4715
Read the full story and more at wwwarifleetcompartnersatwork
We helped them save their capital
Read the State of Georgia success story at wwwarifleetcompartnersatwork
ARI is the proud sponsor of the 2011 Public Sector Fleet Manager of the Year
Driven fleet professionals Driving results
5862NP G tFl t FINAL2 i dd 1 61411 12 48 34 PMGF07_PSFMOYindd 17GF07_PSFMOYindd 17 7511 31936 PM7511 31936 PM
18 Government Fleet JulyAugust 2011
In 2005 the City of Portlandrsquos City-
Fleet was unranked among the 100
Best Fleets With unhappy custom-
ers little trust and a lack of belief in
their own efforts CityFleet faced an up-
hill battle
Now just a few short years later the
fl eet has been named No 1 among the
100 Best Fleets mdash and has a long list of
accomplishments and proven progress to
back up the title
RISING FROM THE ASHES TO A NEW DAY
In 2005 things looked dour for the
fl eet But at the end of that year the City
hired John Hunt mdash fl eet manager for the
City of Fresno at the time and that yearrsquos
winner of Government Fleetrsquos Public Sec-
tor Fleet Manager of the Year With prov-
en successes the City of Portland hoped
he could breathe new life into the fl eet
Little did they know that over the next
few years Hunt and CityFleet staff would
transform as a team that would rise so
swiftly through the ranks mdash from No 78
in 2006 No 9 in 2007 No 4 in 2008 and
2009 No 2 in 2010 and now No 1
Despite such a dramatic climb on the
day of the announcement Hunt was still
unsure if hersquod secured the top spot mdash
right up until the moment the winner was
announced
ldquoEach year is a new competition with a
fresh clean slate We were No 2 last year
but we knew that didnrsquot mean we couldnrsquot
be beat by another organizationrdquo he said
ldquoBeing named among the 100 Best is
quite an honor because it means that an
organization has made a conscious deci-
sion to improve Portland staff made the
commitment and we are very excited to
be named No 1 this yearrdquo
When Hunt was hired in 2005 the
fl eet had a less-than-stellar reputation and
major hurdles to overcome Fleet needed
to boost operational effi ciency improve
services and fi nd a way to save money
On top of that were greater less tangible
challenges building trust with custom-
ers demonstrating proven best practices
and most of all possessing a high level
of faith
So how did the fl eet get turned around
Hunt said it started with relationships
ldquoThere may be many but I think the
basic secret to success is building trust
and reliability with your team custom-
ers your boss and the elected offi cialsrdquo
he said
Hunt started by identifying employee
strengths and matching them to the right
jobs After creating this strong founda-
tion for the fl eet he looked for opportu-
nities for improvement then gave fl eet
staff tools to help them advance and
achieve success Most importantly he
believed in his team
ldquoWe have staff members who have
been with CityFleet for nearly 30 years
That institutional knowledge is invalu-
able We listened to their ideas for im-
provement and empowered them Once
everyone in the organization believed in
themselves the stakeholders began to
believe in CityFleetrdquo he said ldquoOur staff
is our most valuable resource and City-
Fleet staff worked hard to improve over
the last fi ve years The team has shaped
a refreshed fl eet organization through
monumental changes in business perfor-
mance motivation work environment
attitude effi ciency communication and
cost-effectivenessrdquo
RELATIONSHIPS BUILD THE FLEETHunt and his team also worked very
hard to build customer relationships
They knew creating trust with its custom-
ers was a must for the success of the fl eet
ldquoBuilding trust is important because we
deal with equipment that must be main-
tained properly for the safety of City em-
ployees and the publicrdquo Hunt said ldquoAs a
service provider our goal is to deliver ex-
cellent service to our customers Under-
A SWIFT RISE TO FAMEFrom an unranked position in 2005 to No 2 last year the City of Portland Ore CityFleetrsquos dedication helped the organization shoot quickly to the top and be named No 1 one among the ldquo100 Best Fleetsrdquo
BY SHELLEY MIKA
A few of the accomplishments that have helped the City of Portland Ore rise to the top of the 100 Best Fleets program includebull Accelerated staff development and trainingbull Right-sized fl eet resulting in $4 million in
savingsbull Reduced overtime costs by 89 percentbull Doubled total ASE Master technicians on
staff
AT A GLANCE
GF07_Winnerindd 18GF07_Winnerindd 18 7511 32011 PM7511 32011 PM
Government Fleet JulyAugust 2011 19
standing their needs is the fi rst step and
we strive to provide service in a way that
makes customers want to come to usrdquo
With this charge in mind CityFleet
asked its customers to evaluate fl eet
analyzed the results then targeted large-
scale improvements When individual
concerns arose CityFleet addressed them
face-to-face whenever possible If it was
not possible to do so in person staffers
picked up the phone Then they acted
ldquoAs CityFleet continued to deliver on
promises customer trust in the organiza-
tion grewrdquo Hunt said
Customer satisfaction soon rose now
reaching astonishing levels CityFleet
reached a 98-percent customer satis-
faction rating even with a workload of
27000 work orders each year In fact
recent customer survey scores were more
than double the second-best service pro-
viders in the City
ldquoThese are spectacular results by
any measurerdquo Hunt said ldquoBut the short
time frame in which CityFleet developed
best practices implemented them and
tracked the results is especially impres-
sive And the fact that the results of the
survey indicated that CityFleet improved
more than any other city service surveyed
is astoundingrdquo
As customer satisfaction has continued
to improve so has employeesrsquo belief in
their abilities ldquoEmployees now feel pride
in their workplace see satisfi ed custom-
ers and have come to trust the managers
and themselvesrdquo Hunt said
A LONG LIST OF ACCOMPLISHMENTS
While it rates high among the reasons
CityFleet is successful customer and em-
ployee satisfaction are only the beginning
of a long list of accomplishments To list
all of them over the last year mdash let alone
the last fi ve years mdash would fi ll the pages
of Government Fleet In fact there was
only room for the top highlights on its ap-
plication
ldquoThere are so many other good things
we are doing I kept thinking of more
things I wish we would have added even
after the application had been submittedrdquo
Hunt said
However a few of the fl eetrsquos most
notable accomplishments are as follows
CityFleet
bull Accelerated staff development and
training
bull Right-sized the Cityrsquos fl eet by 192
units saving $4 million
bull Improved repair turnaround times
customer satisfaction and competi-
tiveness
bull Doubled the number of Automotive
Service Excellence (ASE) certifi ed
Master Technicians by offering cer-
tifi cation pay
bull Reduced overtime costs by 89 per-
cent through a more streamlined
workfl ow and new shop tools
bull Reduced commercial repairs by $1
million over two years through reor-
ganization of shop operations
bull Reduced parts costs by $300000 (36
percent) through bar coding inven-
tory management market analysis
and volume purchases
bull Became certifi ed as an Eco-Logical
Business by the Pollution Prevention
Excellence program
bull Recouped $1 million at auction for
the fl eet replacement fund
bull Signifi cantly greened the City fl eet
with the expanded use of hybrid
electric diesel particulate fi lters in-
cab heaters and alternative fuels mdash
developing the largest green fl eet in
the region
bull Implemented recycling efforts
purchased a rock crusher capable
of producing 160 tons of material
per hour use of refi ned oil scrap
metal and battery recycling and
removal of 2200 yards of contami-
nated soil
(Far left) John Hunt fl eet manager for the City of Port-land Ore motivates staff and proudly displays the teamrsquos ldquo100 Best Fleetsrdquo trophy which celebrates the whole teamrsquos efforts Fleet staff members are pictured maintaining ve-hicles and providing necessary repairs
GF07_Winnerindd 19GF07_Winnerindd 19 7511 32013 PM7511 32013 PM
20 Government Fleet JulyAugust 2011
1 0 0 B E S T W I N N E R S
GF0111ferrellgasindd 1 122010 122740 PM
bull Overall reduced the operating bud-
get by $17 million over the last
year and $5 million over the last
two years through new reporting
analysis right-sizing business part-
nerships computer programs time
standards inventory management
staff analysis and implementation
of a new fuel system
Hunt attributes the fl eetrsquos success to
committed staff a competitive business
model and the implementation of key
fl eet best practices He also continually
relies on the advice of past and present
fl eet managers and fl eet organizations
like the American Public Works Asso-
ciation (APWA) National Association
of Fleet Administrators (NAFA) Public
Fleet Managers Association and the Or-
egon Public Fleet Managers Group
ldquoPublic sector fl eets are not in direct
competition with one another so we
share valuable information and ideas all
the time between organizationsrdquo he said
ldquoMany years ago a great fl eet manager
used to say lsquosave your money hard times
are comingrsquo This lesson along with
many others helped prepare us for these
tough fi nancial timesrdquo
LESSONS LEARNED AND TRUST CULTURE BUILT
Along the way Hunt and his team
have learned some valuable lessons other
fl eets can benefi t from too Hunt said
chief among them is building a high trust
culture Part and parcel to that are open
lines of communication and continued
collaboration mdash like the weekly team
meetings he holds listening to concerns
and working directly with staff
Hunt said another excellent way to pro-
mote communication is by establishing a
Labor Management Committee (LMC)
which provides a regular structure for
sharing opinions and suggestions ldquoFor us
the group has become a cohesive force for
change and improvementrdquo he said
In terms of working with customers
Hunt and his team live by the notion of
treating customers the way they would want
to be treated by service professionals
And for the fl eet overall he recom-
mends being proactive rather than reac-
tive and investing heavily in the staff
ldquoGo out and meet with your customers to
fi nd out what they need and show them
that you are listening We proactively
meet with our customers fi nding ways to
help them achieve their goalsrdquo he said
ldquoEncourage teamwork and listen to your
staff mdash they know the business and they
work directly with the customers They
are your greatest assetsrdquo
OFFERING A SINCERE THANKS TO THE INDUSTRY
Hunt said he owes many thanks to
those who helped him lead his fl eet to
success For starters he thanks Govern-ment Fleet INVERS Mobility Solutions
and Tom Johnson for making the program
possible And of course he thanks his own
partners at the City mdash the Mayor and City
Council the Offi ce of Management amp Fi-
nance leadership team the customers and
of course the CityFleet team
ldquoCityFleet collaborates daily to pro-
vide excellent service and fi nd solutions
to each challengerdquo he said ldquoOnce we had
built trust our customers were willing to
provide us with feedback and help us to
understand special project needs from an
operations perspectiverdquo
He also extends gratitude to his
peers ldquoThere are many fl eet profession-
als who donate their time and fl eet anal-
ysis to others in the industry All they
want in return is for another fl eet to be
successful and for the betterment of the
fl eet industry in generalrdquo he said ldquoThis
includes past and present fl eet manag-
ers manufacturers and our vendors Irsquod
like to thank all of those folks for giving
generously to the fl eet industryrdquo
Last he lends a gracious nod to all of
the fl eet families ldquoTheir encouragement
and support make it possible for us to come
to work and do well each dayrdquo he said
STRIVING FOR CONTINUED SUCCESS
As Hunt refl ects on his fl eet be-
ing named No 1 he looks to the hard
work of his team the hard work of his
100 Best competition and the drive the
100 Best program offered his fl eet in its
rise to success ldquoI am extremely proud
of our team both at CityFleet as well
as the bureaus we serve and how we
work together to meet the challenge of
delivering quality service in these tough
economic timesrdquo he said ldquoIt feels great
to be named the No 1 Fleet in North
America but humbling at the same time
All of the fl eets that entered the 100 Best
Fleets program are doing good things
and continue to improve every day The
program is great in that it provides fl eets
with a road map for progressrdquo
Always focused on continuous im-
provement Hunt is sure to celebrate the
success on behalf of the hard work of his
team but is also quick to set new goals
ldquoCityFleet has made a conscious effort
over the last few years to build up the core
foundation of business operationsrdquo Hunt
said ldquoNow we are ready to move forward
and explore new challengesrdquo
SOURCEJohn Hunt fleet manager City of Portland Ore E-mail johnhuntportlandoregongov
CityFleet employees log an average 27000 work orders per year and recent customer service scores have been steadily increasing
GF07_Winnerindd 20GF07_Winnerindd 20 7511 32018 PM7511 32018 PM
When it comes to alternative fuels propane is far and away the best alternative
855-4AUTOGAS
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22 Government Fleet JulyAugust 2011
The 4th annual Government Fleet
Expo amp Conference (GFX)
held at the San Diego Conven-
tion Center in Southern California
June 6-8 brought together more than
550 public sector fl eet professionals
and industry suppliers
Former MLB all-star pitcher Dave
Dravecky opened with an inspirational
keynote address and Denton Cinque-
grana senior markets editor at OPIS
gave a keynote speech on the state of
the fuel market The conference includ-
ed the 2011 Public Sector Fleet Man-
ager of the Year and ldquo100 Best Fleetsrdquo
awards ceremonies engaging presenta-
tions and panels featuring fl eet experts
numerous networking opportunities
more than 85 exhibit booths and a
chance to explore San Diegorsquos Gaslamp
Quarter
Next yearrsquos event is scheduled for
June 18-20 2012 at the Colorado Con-
vention Center in Denver
Event coverage and an extended
photo gallery are available at www
gfl eetcom Keywords GFX 2011
2011 EXPOUNITES FLEET PROFESSIONALS IN SUNNY SAN DIEGO
Three days of sessions keynote speeches and networking gave at-tendees ideas solutions to take back and test in their fl eets
(Above left) Aaron Alvarado from City of Tempe Ariz conducts a session(Above right) MLB all-star pitcher Dave Dravecky presents a keynote
A networking power session on ldquoFleet Challenges and Solutionsrdquo brought fl eet professionals together to help each other reach their common goals
A pre-session on best practices from the 100 Best Fleets title ldquoLeading the Wayrdquo drew a crowd of fl eet managers looking for ideas to become one of the ldquobestrdquo
GF07_GFXindd 22GF07_GFXindd 22 7511 32054 PM7511 32054 PM
Government Fleet JulyAugust 2011 23
PHO
TOS
CO
UR
TESY
STE
VE
RIL
EY
The GFX show fl oor was packed full of new vehicles and informative displays Attendees spent quality time on the show fl oor learning about new technology and innovations
The 2012 Chevrolet Caprice Police Patrol Ve-hicle was on display
Mitsubishirsquos iMiEV zero-emissions vehicle packs a lot of punch in its small package
MEMA brought an Altec AT37-G telescoping ar-ticulating aerial truck to the show fl oor
Ford and Azure Dynamics brought the Transit Connect Electric to the show
Chevroletrsquos new CNG van was on display which will also be available in an LPG version
LeasePlan amp NJPA sponsored a networking evening at the Hard Rock Cafe
(Above amp Below) At the fi rst opening recep-tion event attendees were given opportuni-ties to network and grab a bite to eat
(Above) EnviroGuard had its low polluting lawn mowers on display
(Left) Attendees had several op-portunities to visit with vendors
(Right) Informative displays and on-site product demos were pro-vided at several booths
GF07_GFXindd 23GF07_GFXindd 23 7511 32105 PM7511 32105 PM
24 Government Fleet JulyAugust 2011
FPAR00360_D209891_VINad_R03indd 1 6911 255 PM
WT0711fordpartsindd 1 61011 43215 PM
The 100 Best Fleets recognizes and rewards peak-performing fl eet operations in North America and identifi es and encourages ever-increasing levels of performance improvement
1 PORTLAND OR John Hunt CPFP 2490 400 7 77
NOTABLE ACCOMPLISHMENTS Despite constantly declining budgets the fl eet accelerated staff development and ramped up training to expand its collective knowledge base The effort dramatically improved repair turnaround times and customer satisfaction Fleet also successfully negotiated ASE Master technician pay doubled personal tool allowance expanded shop tools and increased technician salaries for 2012
2 SAN BERNARDINO COUNTY CA Roger Weaver CPFP 3500 400 6 83
NOTABLE ACCOMPLISHMENTS Implemented comprehensive centralization initiatives with major users (sheriff fi re special districts human services and public works) In response to the economic downturn the department reported cumulative savings andor cost avoidance of $4114135 (FY2010-11 year-to-date and estimated) Some of these reductions are ongoingrecurring from previous years for a grand total of $171 million over the last seven years A ldquoNew Employee Handbookrdquo covering County safety and departmental policies was produced and also reviewed annually during work performance evaluations with all current employees
3 CITY OF COLUMBUS OH Kelly Reagan 3035 2884 4 120
NOTABLE ACCOMPLISHMENTS The City is currently constructing what will be the Cityrsquos fi rst compressed natural gas (CNG) fueling station and the largest and only fast-fi ll CNG station with public access in Ohio The City also increased morale Investments in training and safety equaled tangible results in the morale of City technicians Currently 83 percent of City mechanics are ASE certifi ed 55 percent are Master ASEs (73 employees hold 543 ASE certifi cations) The City also obtained the ASE Blue Seal for the fourth time in 2011 Due to the Cityrsquos increased focus on training testing and safety it has been able to steadily reduce its parts and services expenses thus reducing billing to City agencies
4 CITY OF CONROE TX Thomas Higgs 300 193 1 6
NOTABLE ACCOMPLISHMENTS In 2010 the City implemented an Interlocal Agreement with two external customers adding a total of 75 vehicles without adding a technician and estimated revenues of $83000 or approximately 8 percent of current approved budget Internal fl eet availability was increased from 96 percent to 98-plus percent for internal customers The City saved additional funds by negotiations with parts suppliers for increased discounts and technology utilization It has maintained certifi cation as an ASE Blue Seal shop for the past four years and 100 percent of staff is ASE certifi ed
5 CITY OF CULVER CITY CA Paul Condran 582 32 1 38
NOTABLE ACCOMPLISHMENTS The City held its second Regulatory Technical Summit in 2010 bringing together reps from more than 50 citiesagencies and industry policy makers The fl eet has also accomplished a sustainable fl eet progression 85 percent of the heavy-duty fl eet operates on CNG 28 percent of light-duty overall on-road fl eet is alternative fuelhybrid The City re-powered 12 heavy-duty CNG transit buses with the newest Cummins CNG engines using a $360000 grant The City was also the winner of the 2010 NAFA Fleet Management Association Sustainable Fleet Award for heavy-duty fl eets and has consistently ranked in the top 20 ldquo100 Best Fleetsrdquo since 2004
6 POLK COUNTY FL Bob Stanton CPFP 2575 332 11 35
NOTABLE ACCOMPLISHMENTS The County insourced its third County municipal fl eet operation (City of Ft Meade Fla) into fl eet operations Since 2010 the County has absorbed three municipal fl eet operations The Countyrsquos vehicle leasing program has been expanded to include County municipal governments allowing municipalities to spread limited capital resources over a broader range of vehicles It began using Craigslistcom to sell parts from salvaged vehicle The County also formed and leads a local consortium consisting of the Polk School Board City of Bartow Fla local Florida DOT district offi ce and the County to explore a partnership to collectively bring CNG into the County
7 CITY OF MOLINE IL JD Schulte CPFP 182 215 1 11
NOTABLE ACCOMPLISHMENTS The City has completed negotiations with a vendor selected to remove all lead wheel weights from inventory and supply the City with lead-free weights All Allison World Transmissions have been converted to a fully synthetic fl uid and oil-drain intervals were extended on these units to a full four years All City technicians use laptops on their toolboxes with the ability to view a live dashboard feed for fi ve key performance indicators (KPIs) Technicians are now able to see shop turnaround time for work orders open work orders by status scheduled versus non-scheduled repairs technician productivity by percentage and work orders with potential comebacks
8 CITY OF COLORADO SPRINGS CO Tom Monarco 2468 2053 8 67
NOTABLE ACCOMPLISHMENTS In 2010 the City completed the upgrade of its fl eet information system partnering with one of its customers City Transit to share costs of the upgrade and training It completed its upgrade of the fuel system which consisted of upgrading 11 sites that dispense nearly 22 million gallons of fuel annually Through the use of fuel futures pricing in 2010 the City saved nearly $5 million Fleet has another fuel contract in place for 2011 that should save the City another $4 million
9 CITY OF LOS ANGELES CA Richard Coulson 6007 5102 29 421
NOTABLE ACCOMPLISHMENTS Through evaluating fl eet to ensure it is the right size for operations the City reduced total inventory by more than 900 units Parts expenditures were reduced by carefully identifying preventive maintenance (PM) schedules PM checklists were also revised to maximize technician effi ciency The City has also worked to educate policy makers regarding the ldquoscience of fl eet maintenancerdquo It invested time educating policy makers about the cause and effect relationships between deferring maintenance and deferring vehicle replacements as well as provided tours of fl eet facilities
TOP PUBLIC SECTOR SPONSORED BY
FLEETS RECOGNIZED
RANK FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
Now with Hillsborough County Fla
GF07_Directoryindd 24GF07_Directoryindd 24 7511 34425 PM7511 34425 PM
With 24-hour access FordPartscom allows you to fi nd everything you need anytime you want The VIN search feature is a simple solution to fi nding the exact part you need to get the job done right Therersquos no better way to order parts than FordPartscom
ANY FORD PARTANY TIME
Let VIN search do the work
And you can order any time mdash so therersquos less downtime
FPAR00360_D209891_VINad_R03indd 1 6911 255 PM
WT0711fordpartsindd 1 61011 43215 PMGF07_Directoryindd 25GF07_Directoryindd 25 7511 34427 PM7511 34427 PM
26 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
10 CITY OF RIVERSIDE CA Kris Martinez 1041 320 2 35
NOTABLE ACCOMPLISHMENTS Alternative-fuel use by City vehicles increased The total of alternative fuel in use by the City has increased by 12 percent from 43064 to 48893 gallons of CNG per month reducing air emissions and fl eet operating costs due to the low cost of CNG The percentage of alternative-fuel vehicles in fl eet has increased dramatically The number of targeted vehicle classes has increased from 53 percent to 72 percent and the percent of clean vehicles has increased from 69 percent to 89 percent The City also instituted a Green Action Plan with a goal to reduce mobile sources of pollution by 5 percent through programs and partnerships
11 CITY OF FT LAUDERDALE FL John Rencher 1230 290 1 51
NOTABLE ACCOMPLISHMENTS In 2010 the City concluded a three-year vehicle and equipment utilization study and fl eet right-sizing program resulting in annual budgetary savings of $222300 and capital expenditure savings of more than $13 million It purchased two new hybrid aerial bucket trucks to replace older models using a grant in the amount of $150272 The grant was also used for retrofi tting 730 vehicles with CANceivers a fuel interface device providing accurate fueling data and idle time Fleet also achieved savings from cannibalization of totaled vehicles Instead of auctioning vehicles at $200 per unit the vehicles are retained to be ldquoparted outrdquo to save on parts costs
12 CITY OF AUSTIN TX Gerald Calk 3800 1400 7 199
NOTABLE ACCOMPLISHMENTS Fleet performed a self-assessment identifying areas of concern with a special emphasis on internal controls and environmental compliance Once weaknesses were discovered the City worked on restructuring its organization to cover certain areas as well as ensure compliance with regulatory agencies By doing this self-assessment and aligning operational needs with the overall needs of the City fl eet was able to hire needed personnel to strengthen its organization The City was a recipient of the 2011 NAFA Fleet Management Association Sustainable Fleet award and four of six service centers are ASE Blue Seal certifi ed
13 CITY OF FAYETTEVILLE AR Dennis Pratt 322 236 1 17
NOTABLE ACCOMPLISHMENTS The City continued with its green initiatives in 2010 purchasing one hydraulic launch assist (HLA) Solid Waste side loader started full use of re-refi ned oil with Micro Green oil fi lters and continued with oil sampling driving change intervals The City started using its fl eet information system graphics module to store wiring diagrams warranty and other service information and started using an online vehicle auction company to sell surplus fl eet vehicles Team members have continued their training with increased ASE and EVT certifi cations
14 MANATEE COUNTY FL Michael Brennan 849 499 3 35
NOTABLE ACCOMPLISHMENTS The County revised its preventive maintenance program increasing PM-generated repairs by more than 35 percent while maintaining a 93-percent fl eet availability average It continued reassignment of underutilized units reducing capital spend by more than $800000 The County was also award a $159 million grant for a new central maintenance and transit operations facility Team technicians also placed fi rst in a maintenance competition sponsored by the Florida DOT winning the ldquoknowledge examrdquo The County has also continued a leading role in the County-wide ldquoGreen Teamrdquo promoting environmental stewardship across departmental lines
15 CITY amp COUNTY OF DENVER CO Ernie Ivy 1233 194 7 93
NOTABLE ACCOMPLISHMENTS The Denver Fleet Management Division completed implementation of a new fl eet management software system converting 15 years of historic data and adjusting operations to best utilize the systems features It moved to a City-wide system for tracking procurement streamlining the purchase of parts and materials and increasing accountability The Division also opened a new fl eet facility that is anticipated to be LEED Gold certifi ed and will incorporate employee ideas for improving operations and enhancing customer service
16 CITY OF SACRAMENTO CA Keith Leech 2214 592 6 104
NOTABLE ACCOMPLISHMENTS The City upgraded its Fleet Management Technology Toolkit which are AssetWorks Fleet Focus (M5) and Fuel Focus technology upgrades that provide multiple enhancements and integrations to gather format and disseminate information to establish the business intelligence required to make data-driven decisions Itrsquos return-on-investment (ROI) analysis demonstrated an annual benefi t of $720000 after a pilot program with Zonar GPS telematics and more than $700000 after outsourcing parts management to NAPA Integrated Business Solutions (IBS) The City also participated in a multi-agency municipal project that benchmarked fl eet costs and statistical trends including fl eet utilization fuel consumption and emissions
17 CITY OF FORT WORTH TX Wayne Corum 2990 463 3 108
NOTABLE ACCOMPLISHMENTS The City competed in a managed competition process for vehicle maintenance and was retained as the maintenance provider for the City It is fi nalizing and implementing a National Fuel Contract In the fi rst six months 16 different government agencies from four states have already utilized the contract The City is continuing to expand alternative-fuel use with investments into fueling infrastructure (ethanol propane and electric) and alternative-fuel vehicle acquisitions (hybrid electric and propane)
18 CITY OF ROCHESTER NY Michael Quattrone 2074 205 1 79
NOTABLE ACCOMPLISHMENTS The City completed the Government Fleet Management AllianceFleet Counselor Services certifi cation program at 97 percent It is continuously working on the Divisionrsquos Policy and Procedures manual The City has more than 125 management-approved policy and procedures in 16 different categories providing employees with clarity in City goals daily work and delivering managementrsquos expectations It also developed service level agreements (SLAs) with all customers including seasonal SLAs
19 CITY OF EUGENE OR Tony Jobanek 558 101 1 28
NOTABLE ACCOMPLISHMENTS The Cityrsquos Fleet Services section recently became an Eco-Biz certifi ed fl eet facility The goal of the program is to prevent and minimize pollution generated by small businesses in the Lane County Ore area It implemented a dashboard system that provides key information in a timely manner The City is also proactively in pursuit of an electric technology demonstration program It was identifi ed by the State as one of the fi rst public organizations to participate in demonstration testing of the Toyota plug-in Prius hybrid-electric sedan Mitsubishi iMiEV all-electric sedan and is scheduled to purchase a Nissan LEAF all-electric sedan in summer 2011
20 CITY OF DENTON TX Mike Ellis 615 202 1 21
NOTABLE ACCOMPLISHMENTS The City opened a new alternative-fuel site and began dispensing biodiesel and ethanol products with the projected annual purchase of 664000 gallons of biodiesel and at least 40000 gallons of E-85 It has converted 72 percent of its fuel purchases to biodiesel It deployed fi ltration systems on all landfi ll and refuse equipment to increase oil drain intervals which reduces labor cost and conserves oil while improving reliability It also developed an in-house mentoring program designed to increase productivity effi ciency and knowledge by partnering a less-experienced technician with an ASE-certifi ed Master Technician
RANK FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
GF07_Directoryindd 26GF07_Directoryindd 26 7511 34427 PM7511 34427 PM
GF0711discreteindd 1 7111 91525 AM
INVERS Mobility Solutions bull 6047421145 bull 8663080091
FF0909inversindd 1 9909 21000 PMGF12-54_1-6HouseADindd 1 122910 95043 AM
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28 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
GF05-20fcs_fpindd 1 51811 32202 PM
THE FOLLOWING FLEETS LISTED ALPHABETICALLY HAVE BEEN JUDGED AMONG THE 100 BEST FLEETS IN THE NORTH AMERICA
FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
ALACHUA COUNTY FL Ray Griffi n CPM 306 416 2 16
NOTABLE ACCOMPLISHMENTS Implemented ldquo20-percent by 2010 Reduction Planrdquo demonstrating how the County can reduce fuel consumption by 20 percent by 2020 Created Fleet Management Comprehensive Plan an administrative procedure booklet that outlines policies and fl eet management practices and reduced take-home vehicles by 52 percent
ALAMEDA COUNTY CA Doug Bond 1093 0 3 13
NOTABLE ACCOMPLISHMENTS Wrote and implemented new County Ordinance that updated and enhanced vehicle-use polices Reduced fl eet by 80 under-utilized vehicles (7-percent reduction) and replaced 29 vehicles with alternative-fuel units for a savings of $741129 for this fi scal year
ARAPAHOE COUNTY CO Randy Campbell 357 483 2 20
NOTABLE ACCOMPLISHMENTS Initiated full electronic pre- and post-trip inspection program for units that require inspection under Federal Motor Carrier Safety Administration (FMCSA) and Colorado state law The system enables a ldquorepair-before-failurerdquo strategy that lowers operating costs and increases compliance
ATLANTIC COUNTY UTILITIES AUTHORITY NJ Gene Petitt 113 70 2 13
NOTABLE ACCOMPLISHMENTS The County opened a compressed natural gas (CNG) fueling station using $19 million in grant funding to build the facility along with the incremental costs of purchasing 15 CNG vehicles Also implemented green vehicle purchasing and anti-idling policies
AUGUSTA-RICHMOND COUNTY GA Ron Crowden 1265 1259 4 49
NOTABLE ACCOMPLISHMENTS Fleet management shifted procurement funding for public safety vehicles from the General Fund - Capital Outlay to Sales Tax (a shift of $12 million) increasing the number of public safety vehicles purchased over the next fi ve years Allowed contractor to insource repair work for local branch of Salvation Army
CITRUS COUNTY FL Michael Webster 397 165 1 12
NOTABLE ACCOMPLISHMENTS Began education and training program for all user departments within the County Recorded an example of a proper pre-trip inspection of a vehicle and heavy-equipment Also implemented ldquoContinuous Quality Improvementrdquo concept to encourage and promote a more business-like approach to fl eet
CITY OF ALCOA TN Steve Hillis 266 59 1 3
NOTABLE ACCOMPLISHMENTS Instituted an all-staff certifi cation policy for ASE certifi cations Initiated a monthly City-wide Fleet FOCUS report to the management of all user departments covering costs and operational effi ciencies
CITY OF AMES IA Paul Hinderaker 203 80 1 10
NOTABLE ACCOMPLISHMENTS Initiated a system to aggressively reduce past-due PM work allowing technicians to take responsibility for part of a list of overdue items Purchased new independently moveable vehicle lifts which reduces outsourcing work on large vehicles
CITY OF ANAHEIM CA Karl Hopfer 755 535 1 34
NOTABLE ACCOMPLISHMENTS Implemented monthly newsletter highlighting staff accomplishments and special activities as well as a second peer-based employee recognition program Staff training was increased to 18 hours per person minimum through use of in-house cross training and vendor-provided training
CITY OF BELLEVUE WA Peter Bednar 672 369 1 20
NOTABLE ACCOMPLISHMENTS In fi nal phase of $18 million shop modernization project increasing number of work bays per technician from 16 to 23 Utilized $530000 in grant money to help purchase 76 hybrid vehicles Upgraded to a Web-based fl eet management system and issued each technician a 10-inch laptop for ldquoon the fl yrdquo access to fl eet management system
CITY OF BOISE ID Craig Croner CPFP 890 409 5 15
NOTABLE ACCOMPLISHMENTS Completed fi rst year of fully centralized Mobile Fleet Equipment operations resulting in net savings for Parks Dept of 12 percent over 2009 Implemented a city-wide used-vehicle procurement contract Also implemented a centralized Web-based motor pool system at multiple locations around the City
CITY OF CHICAGO IL Patrick Harney 7862 3664 14 635
NOTABLE ACCOMPLISHMENTS Instituted a three-year light-duty vehicle reduction plan for a total end-of-project savings of approximately $1 million Added parts and service lines to new-vehicle and equipment purchase contracts allowing fl eet to receive maintenance services from same contractors from which the City purchases new vehicles and equipment
CITY OF CONCORD NC Daniel Nuckolls CAFM 797 84 1 12
NOTABLE ACCOMPLISHMENTS Introduced Intranet page that allows customers to request services online search work orders and view PM and cost information per vehicle Program was created in-house and at no cost Added fi rst ROUSH propane-powered truck to fl eet operating out of the City airport
CITY OF DURHAM NC Larry Cash 1357 345 3 52
NOTABLE ACCOMPLISHMENTS Embraced Cityrsquos ldquoCulture of Servicerdquo concept based on a three-prong approach service to the customer service to the community and service to the staff City promoted a customer appreciation day which included door prizes and a light breakfast
CITY OF EDMONTON AB Steve Rapanos 3731 697 13 640
NOTABLE ACCOMPLISHMENTS Built a transit bus garage with LEED Silver certifi cation obtained National Safety Mark certifi cation implemented a coolant management system changing the entire fl eet to long-life anti-freeze and engineered a portable detachable winch assembly for pulling ldquodeadrdquo vehicles onto a hoist
GF07_Directoryindd 28GF07_Directoryindd 28 7511 34428 PM7511 34428 PM
Gain SomePerspective
Your Fleet Consulting Experts
Fleet Consulting Fleet Sof tware Fleet Management Services
Take a Fresh Look at Your Fleet OperationAt Fleet Counselor Services we have spent more than 20 years developing the expertise analytics and software you need to optimize your eet operationWersquore on your side
To learn more call (800) 824-0842 or visit www eetcounselorcom today
Fleet Counselor Services is an o cial partner of Government Fleet magazine
GF05-2011
GF05-20fcs_fpindd 1 51811 32202 PM
GF07_Directoryindd 29GF07_Directoryindd 29 7511 34429 PM7511 34429 PM
30 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
GF0611gfx_sponsorsindd 1 51711 101722 AM
CITY OF FAIRFIELD CA David Renschler CPFP 261 139 1 14
NOTABLE ACCOMPLISHMENTS Installed new GFI Genfare electronic fare boxes on all 56 transit coaches in just three days The City imposed mandatory furlough of 26 days on City employees eliminating 23 vehicles due to under-utilization Also the City extended oil change intervals from 3000 to 5000 miles
CITY OF FARGO ND Harold Pederson 446 324 2 37
NOTABLE ACCOMPLISHMENTS Implemented bar coding of all inventory in both maintenance shops Scheduled four days of additional training in the inventory portion of the Cityrsquos fl eet management software for parts staff which are actively reviewing and liquidating seldom-used and obsolete parts inventory
CITY OF FT WAYNE IN Larry Campbell CPFP 1088 438 2 28
NOTABLE ACCOMPLISHMENTS Developed fi rst-of-its kind hybrid sewer jet truck working with International Eaton and Sewer Equipment of America Continued purchasing additional hybrid vehicles added new LED lights to fueling island for a 77-percent energy savings and removed lead wheel weights from tires for steel weights
CITY OF GOODYEAR AZ Richard Sweepe 354 16 1 6
NOTABLE ACCOMPLISHMENTS Conducted quarterly utilization reviews resulting in $185000 in savings due to removal of under-utilized units Re-purposed trucks from use by Water Division for an eighth of the cost of new vehicles Streamlined vehicle specifi cations
CITY OF HENDERSON NV Robert Murnane 1057 240 1 21
NOTABLE ACCOMPLISHMENTS Started a car-sharing motor pool at City Hall campus implemented the EJ Ward fuel management system at two main fuel locations revised vehicle replacement schedules implemented fl eet downsizing project and entered into joint service agreement with neighboring jurisdiction to handle police motorcycle maintenance
CITY OF IRVING TX Ramiro Lopez 803 127 2 19
NOTABLE ACCOMPLISHMENTS Enhanced communications among staff and customers with focus groups and frequent meetings Cost savings are being realized through fuel pricing fuel conservation and position responsibility enhancements Implemented technician accountability controls increasing performance and fl eet availability
CITY OF KAMLOOPS BC Ian Hammond 292 147 1 19
NOTABLE ACCOMPLISHMENTS Initiated a pilot program to explore hydrogen as an alternate fuel Contracted with a Vancouver Island-based company to install an on-demand hydrogen generator on one of the Cityrsquos service trucks Pilotrsquos initial results show dramatic decreases in CO2 and NOx Staff is certifi ed to perform hydrogen conversions
CITY OF LAKELAND FL Gary McLean CPFP 1088 190 1 30
NOTABLE ACCOMPLISHMENTS Rebuilt vehicle replacement process teaming with departmental leadership and Cityrsquos fl eet Utilization Management Committee (FUMC) Down-sized administrative vehicles reducing purchase and fuel costs Established new auction contract and one-time repair limits as well as $500 repair limit on ldquosparerdquo vehicles
CITY OF LITTLE ROCK AR Wendell Jones 1060 160 2 70
NOTABLE ACCOMPLISHMENTS Increased number of workstations to one cloud computer workstation per technician (from one or two in each shop) Recently began a self-evaluation and improvement plan utilizing Fleet Sentinel Management program
CITY OF LONG BEACH CA Leslie Horikawa 1591 68 8 85
NOTABLE ACCOMPLISHMENTS Implemented rigorous campaign to bring maintenance program to 94-percent completion rate reaching a high of 96 percent Keeping a cap on overtime expenditures and rotating staff and providing opportunities to gain skills in various positions Implementing a loaner pool program as part of a vehicle reduction plan
CITY OF MARIETTABLW GA Scott Lawler 557 104 1 14
NOTABLE ACCOMPLISHMENTS Established an internal online customer survey after vehicleequipment is repaired Focused on preparing and receiving a signed service level agreement (SLA) from Power Utility department which was completed within one year Purchased software allowing fl eet to upload latest service bulletin fi x for re-fl ashing a vehiclersquos ECU
CITY OF MESA AZ Peter Scarafi otti CDM CAFM CEM CPFP 1450 50 2 76
NOTABLE ACCOMPLISHMENTS Warranty Recovery Program is on track to recover more than $600000 in warranty YTD in 2011 recovering $433000 in 2010 Shop employees have more than 300 ASE certifi cations and City has received Clean Cities Coalition Clean Air award for past eight years
CITY OF MIAMI FL Jose Davila Sr 1951 178 1 67
NOTABLE ACCOMPLISHMENTS Improved employeemanagement relations Moved stockroom management in-house Took on yearly inspection of almost 500 commercial hauler trucks Changed the way the City gauges itrsquos employees productivity
CITY OF NEW YORK DCAS NY Stephen Weir 2127 80 0 9
NOTABLE ACCOMPLISHMENTS Spearheaded a number of green initiatives to established NYC as premier Green City in US including commitment to receive 50 Chevrolet Volts by June secure 10 of the fi rst Ford Transit Connect Electric vehicles and secure a no-cost two-year lease for 10 Navistar eStar electric trucks
CITY OF NEW YORK PARKS amp REC NY Keith Kerman 1863 774 8 60
NOTABLE ACCOMPLISHMENTS Completed Agencyrsquos second pilot of B-50 fuel this time for all diesel vehicles in Borough of Staten Island Parks uses B-20 in all vehicles Expecting delivery of fi ve Chevrolet Volts and fi ve Navistar Class 4 all-electric vans for use in playground repair two International hybrid buses and 11 Kenworth hybrid medium-duty trucks
CITY OF OCEANSIDE CA Jeffery Hart 458 25 1 14
NOTABLE ACCOMPLISHMENTS Underwent complete management and offi ce staff change Changed vehicle check-out processes after repairs cross-training staff in areas of emergency vehicles fi re apparatus off-road equipment and fabrication igniting new wave of training opportunities Also ramped up safety program and converted below-ground tanks to biodiesel
CITY OF ROANOKE VA Kenneth Bernard 600 250 1 25
NOTABLE ACCOMPLISHMENTS Implemented new equipment including a Versus scanner 450 kW standby generator Aerosol can recycling unit and nitrogen generator for tire service Also upgraded the shop to be WiFi capable Established positive sustainable maintenance practices and have developed a team with a solid culture
FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
GF07_Directoryindd 30GF07_Directoryindd 30 7511 34429 PM7511 34429 PM
Thank you to the 2011 Sponsors of
wwwGovFleetExpocom
GFX05
-0311
MARK YOUR CALENDAR FOR NEXT YEAR
June 18-20 2012Colorado Convention CenterDenver CO
05-0311
LEAD SPONSORS
GENERAL SPONSORS
ASSOCIATION PARTNERS
PREMIER SPONSOR MAJOR SPONSORS
GF0611gfx_sponsorsindd 1 51711 101722 AMGF07_Directoryindd 31GF07_Directoryindd 31 7511 34435 PM7511 34435 PM
32 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
PROTECT YOUR FLEET
GF0711auditindd 1 7111 92820 AM
CITY OF SAN ANTONIO TX Florencio Pena 3715 1075 7 171
NOTABLE ACCOMPLISHMENTS Installed automatic vehicle location (AVL) in approximately 250 Solid Waste Management automated side-loader trucks Currently reviewing equipment lifecycles for many vehicle classes In FY2010 City passed environmental ordinance requiring vehicle purchases to be the most environmentally responsible equipment available
CITY OF SANTA ANA CA Rick Longobart 900 300 1 36
NOTABLE ACCOMPLISHMENTS Developed a cohesive work unit and camaraderie to overcome fi nancial shortfalls City proved in-house maintenance was more cost effi cient than outsourcing functions Demonstrated a $500000 savings through utilization effi ciency and improved communication
CITY OF SUFFOLK VA Jason LaLonde 1100 250 1 22
NOTABLE ACCOMPLISHMENTS With support and assistance from Dept of Budget and Strategic Planning a fl eet chargeback methodology information session was presented to all internal and external customers detailing expense and revenue steam on all facets of fl eet management Outfi tted all recently purchased equipment with LED lighting for increased visibility
CITY OF TAMPA FL Tim Perry 2682 218 2 57
NOTABLE ACCOMPLISHMENTS Authored revised City-wide Vehicle Operations policy which includes provisions for anti-idling cell phone and tobacco use driver training etc Took on responsibility for Tampa Fire Rescuersquos non-combat vehicles and equipment in 2009 completing integration in 2010 Also utilized outside vendor for heavy-tire road calls
CITY OF TEMPE AZ Aaron Alvarado 800 250 2 30
NOTABLE ACCOMPLISHMENTS Implemented ldquoThe Four Disciplines of Execution (4DX)rdquo by Franklin Covey At the City manager level guidance was put out to initiate an internal operating system to begin to change the culture and mind-set of all City departments
CITY OF THOUSAND OAKS CA Larry McKinney 205 405 1 11
NOTABLE ACCOMPLISHMENTS Implemented the following recycled fi lters and anti-freeze used retread tires eliminated lead wheel weights installed new busvehicle wash that uses recycled water installed a 60000-lb bus lift reorganized fl eet warehouse initiated employee and customer service surveys and created online equipment purchase calendar
CITY OF VANCOUVER BC Doug Smith 1680 280 4 240
NOTABLE ACCOMPLISHMENTS Introduced a ldquoMake vs Buyrdquo policy to determine what work should be done in-house versus outsourced Participated in public and private fl eet benchmarking projects Analyzed key performance indicators (KPIs) through fl eet management reports Introduced new fl uid storage and electronic fl uid dispensing management system
CITY OF WILMINGTON DE Ed Stone 593 26 1 14
NOTABLE ACCOMPLISHMENTS Initiated ldquoFast Fleet Loanerrdquo pool program reduced fl eet size by 26 percent for $57000 fuel savings and $391000 capital expenditure savings lowered average fl eet age by one year resulting in $10000 approximate fuel savings lowered fl eetrsquos carbon footprint by replacing 30-percent of trash trucks and retrofi tting 27 additional trash and dump trucks
COLLIER COUNTY FL Daniel Croft 766 391 4 26
NOTABLE ACCOMPLISHMENTS Utilized totaled ambulance and transit bus for parts versus salvage saving more than $30000 in ambulance and $20000 in transit bus parts and components Built and opened vehicle washing system allowing fl eet to clean largest trucks and equipment Also one technician was selected as the State of Florida Bus Mechanic of the Year
COLORADO DEPT OF PERSONNEL ADMIN Kathy Nesbitt 6000 200 3 13
NOTABLE ACCOMPLISHMENTS Completed installation of State-owned E-85 pumps at the downtown Denver motor pool and designed and deployed E-85 tanks at three locations Currently coordinating deployment of 20 all-electric vehicles and developed a petroleum-reduction rebate program returning funds totaling $500000 to State user agencies
COUNTY OF RIVERSIDE CA Robert Howdyshell 4116 0 7 52
NOTABLE ACCOMPLISHMENTS Taking part in initiatives to lead to right-sizing the fl eet and reducing vehicle miles traveled Began right-sizing efforts in April 2010 with identifi cation of all under-utilized vehicles based on mileage versus repair costs totaling 298 vehicles removed from service and sold with 37 additional vehicles retired and sent to auction
COUNTY OF SONOMA CA David Head 1157 196 3 21
NOTABLE ACCOMPLISHMENTS Began process to outsource parts operation to NAPA IBS with no on-site staffi ng required due to use of NAPA and fl eet-based computers Costs were reduced 15-35 percent on most parts staffi ng costs were reduced by more than $230000 and the number of invoices processed per month was reduced from hundreds down to one
DAKOTA COUNTY MN Kevin Schlangen 242 74 1 12
NOTABLE ACCOMPLISHMENTS Developed and implemented fl eet operations and Fleet LockoutTagout procedure manuals as well as implemented Voyager fuel card program Constructed 55000 sq-ft fl eet storage addition to Empire campus with geothermal heating system Also expanded insourcing of fl eet services to three additional fl eets without additional staff
DISTRICT OF COLUMBIA WATER amp SEWER AUTHORITY OZ Fuller 583 1000 2 29
NOTABLE ACCOMPLISHMENTS Implemented green product purchasing and usage initiatives including vehicle lube touch-up paints brake cleaning sprays and other cleaning items Purchasing several electric charging stations for electric vehicle use and have FY-2011 vehicle purchase plans for at least 41 additional alternative-fuel vehicles
EUGENE WATER amp ELECTRIC BOARD OR Gary Lentsch 219 54 1 10
NOTABLE ACCOMPLISHMENTS One of the fi rst fl eets to measure hydraulic system ISO cleanliness and moisture while still on the vehicle Shop is currently being certifi ed toward LEEDrsquos Gold standard Implemented idle and fuel-reduction policy obtaining a 103-percent reduction in fossil fuel usage (over 2009) Also reduced take-home vehicles to on-call staff only
HARFORD COUNTY MD Warren Patrick 1015 123 2 22
NOTABLE ACCOMPLISHMENTS Dramatically increased revenue by implementing new surplus vehicle sales process The new process works not only for fl eet vehicles and equipment but offi ce furniture computers etc Utilize a 27-month historical database to maintain an optimum replacement and disposal schedule
FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
GF07_Directoryindd 32GF07_Directoryindd 32 7511 34435 PM7511 34435 PM
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34 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
GF0611toolboxindd 1 51311 114257 AM
HOUSTON INDEPENDENT SCHOOL DISTRICT TX Mark Swackhamer 2068 60 6 150
NOTABLE ACCOMPLISHMENTS Increasing number of cameras on 647 buses from two to four All buses support and police vehicles will have telematics for a total count of 1910 units Adding particulate traps to a percentage of buses Also partnering with University of Houstonrsquos Texas Diesel Testing and Research Center on emerging emissions reduction technologies
IDAHO NATIONAL LABORATORY ITS Scott Wold 671 467 2 152
NOTABLE ACCOMPLISHMENTS Replaced almost 75 percent of fl eet with fl ex-fuel vehicles (FFVs) and put 20 new hybrid-electric sedans and SUVs into service for total of 47 hybrid vehicles Began renewing aging bus fl eet increasing fuel economy by 20 percent and carrying 1 additional passenger per vehicle Mini-motor coaches planned to improve fuel mileage by 50 percent
CITY OF INDIANAPOLIS IN John Williams 4397 905 3 106
NOTABLE ACCOMPLISHMENTS Used over 20 key performance indicators (KPIs) to manage 5300 vehicles and pieces of equipment focusing on fi ve areas daily fl eet availability PM and repair operations supply and services administrative operations and customer service Also currently employ 13 ASE Master technicians
JOINT BASE LEWIS MCCHORD FLEET OPERATION WA Michor Gentemann 62 3500 3 100
NOTABLE ACCOMPLISHMENTS Continued to improve fl eet management information system (FMIS) to track man hours spent servicing vehicles and to review the Military Expenditure Limit helping to estimate costs Implemented new inspection process that saves time by pre-evaluating a vehicle before its pulled out of service and brought into the repair shop
KING COUNTY FLEET ADMINISTRATION WA Jennifer Lindwall 1950 364 2 76
NOTABLE ACCOMPLISHMENTS Acquired several clean vehicles including a hybrid service truck that has netted a 30 percent improvement in fuel effi ciency and two hybrid bucket trucks The purchase was offset with $120500 in grants The County fl eet has been right-sized by eliminating 43 under-utilized vehicles and has increased the use of shared vehicles
KNOX COUNTY TN Phillip May 1113 217 2 20
NOTABLE ACCOMPLISHMENTS Reduced total expenditures by 4 percent total department charges by 6 percent fuel usage by 5 percent and parts inventory by 24 percent while increasing production by 6 percent and improved turnaround time by 8 percent The shop earned its second Automotive Service Excellence (ASE) Blue Seal Certifi cation
MONROE COUNTY NY Melvin Rose 940 160 1 17
NOTABLE ACCOMPLISHMENTS Cooperative public-private partnership with Rochester Institute of Technology served as the model for the recently approved E-15 by the federal government Green initiatives and inter-municipal cooperation has led to increase in use of green vehicles reduction of duplicate equipment and the construction of green fueling stations
MONTEREY COUNTY CA Thomas Abear 2074 85 5 18
NOTABLE ACCOMPLISHMENTS Increased the number of hybrids in the Countyrsquos fl eet including hybrid pickup trucks and introduced biodiesel and retired or retrofi tted nearly 100 percent of on-road diesel vehicles with particulate trap fi lters Gave staff additional training opportunities through use of in-house kiosk to access online courses
MONTGOMERY COUNTY MD DEPARTMENT OF GENERAL SERVICES
Millie Souders 2297 0 1 45
NOTABLE ACCOMPLISHMENTS Instituted a fl eet performance improvement program utilizing employee input These employee-driven ideas netted improvements in key performance requirements including increasing police vehicle and administration vehicle availability and preventive maintenance completed in 24 hours to 987 percent
NEW YORK CITY POLICE DEPARTMENT NY Gregory Dimesa 8067 0 13 453
NOTABLE ACCOMPLISHMENTS Developed a proactive preventive maintenance program which compares maintenance history with current fueling mileage showing a 1-percent overall decrease in out-of-service rate and a 12-percent reduction in vehicles requiring a tow The Department is acquiring 373 more hybrid vehicles to join the 477 already in service
NORTH DAKOTA DOT STATE FLEET SERVICES ND Paul Hanson 3329 0 8 11
NOTABLE ACCOMPLISHMENTS Switched to synthetic transmission fl uid in the heavy trucks with automatic transmissions cutting required fl uid changes per year by a third and saving an estimated 1200 gallons of transmission fl uid and 450 man hours per year Also switched to purchasing heavy trucks with synthetic gear lube saving an estimated 750 gallons annually
PALM BEACH COUNTY FLA Douglas Weichman CAFM 2141 1584 3 60
NOTABLE ACCOMPLISHMENTS Implemented replacement rating system that was above the established replacement guidelines and established low-utilization reports to help make asset reduction decisions and stretch lifecycles In addition began purchasing low-rolling resistance tires and BOLT-brand locks for utility-type vehicles to help with key control
PALM BEACH COUNTY SHERIFFrsquoS OFFICE FL Alan Lane 2500 1300 3 32
NOTABLE ACCOMPLISHMENTS Increased focus on deputy safety with tires and brakes replaced on pursuit-type vehciles on a more regular basis eg if tires are worn to 532nds or brake pads are less than 6mm Repair intervals have been increased to a four month 4000 mile schedule saving about $400000 in the Departmentrsquos annual budget
PASCO COUNTY BOARD OF COUNTY COMMISSIONERS FL
Stephen McNaughton CAFM 966 920 3 39
NOTABLE ACCOMPLISHMENTS Implemented a Generator Task Force Program to align generator procurement disposal maintenance fueling and to maintain awareness of generator actions or agreements that impact County interests The fl eet uses a Specifi cation Committee as part of the process of procuring vehicles and equipment for the County
PRINCE GEORGErsquoS COUNTY MD Richard Hilmer 3243 12 2 57
NOTABLE ACCOMPLISHMENTS Due to a 20-percent reduction in staff caused by the recession the fl eet had to turn to upfi tting contractors to outfi t its latest group purchase of police vehicles Following this model 328 police vehicles were outfi tted for a savings of over $460000 in 2011 alone
PRINCE WILLIAM COUNTY VA Matthew Villareale 1107 177 1 35
NOTABLE ACCOMPLISHMENTS Fleet management increased its review of performance data and trends including the length of time by department that each vehicle has been in for service allowing for trending and shifting of priorities The fl eet maintained its E3 (Exemplary Environmental Enterprise) status with the Environmental Excellence Program
FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
GF07_Directoryindd 34GF07_Directoryindd 34 7511 34437 PM7511 34437 PM
USE THE FLEET TOOLBOX TO
Compare your eet using a bull robust benchmarking tool Analyze labor rates bull Reduce vehicle downtimebull Benchmark staf ng against similarly sized eetsbull Ensure JIT inventory processesbull Determine facility size requirementsbull Project employee and labor costsbull Network con dentially with other eet managersbull Review RFP samples and policy manualsbull Join a community of professionals with challenges bull similar to your own at www eettoolboxcom
Ensure JIT inventory processesbull
USE THE FLEET TOOLBOX TO
Compare your eet using a bullrobust benchmarking toolAnalyze labor rates bullReduce vehicle downtimebullBenchmark staf ng against similarly sized eetsbull
INTRODUCING
Equipped with all the tools you need to run an efficient fleet
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GF Toolbox concept FINALindd 1 51311 110342 AM
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36 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
wwwfleetcertificationcom
Certify Your Fleet Operation
GF0711certificationindd 1 7111 100056 AM
RICHLAND COUNTY SC William Peters 1147 106 1 24
NOTABLE ACCOMPLISHMENTS Provides weekly fl eet status report to County administrators about vehicle availability and preventive maintenance services performed The fl eet division was instrumental in the development of the Countyrsquos Air Quality policy
SALT RIVER PROJECT AZ Jim Wood 1945 207 6 86
NOTABLE ACCOMPLISHMENTS By using fuel hedging the Department has remained close to its projected budget despite the volatility of the market Transportation Services was 3-percent under budget due in part to staff reductions and careful budget management
SAN ANTONIO WATER SYSTEM TX David Kilbourne 450 724 5 49
NOTABLE ACCOMPLISHMENTS Implemented a fuel card test program allowing drivers to use commercial stations and a GPS test program to monitor location and vehicle operations Set up a sewer cleaning equipment preparation team increasing line cleaning crew time by 40 minutes each day
SANDIA NATIONAL LABORATORIES FLEET SERVICES NM
Mark Crawford 808 2050 4 47
NOTABLE ACCOMPLISHMENTS Received the 2010 GreenGov Presidential Award for involvement in developing constructing and testing a solar-powered cart Uses a driving simulator to help train drivers through a series of computer-generated real-world scenarios
SKOOKUM FORT RILEYGSA WA Michael Powell 1211 380 1 7
NOTABLE ACCOMPLISHMENTS Introduced electric vehicles for use low-mileage use Provides detailed fl eet information to managers including VIN license tag information and the last preventive maintenance date
SNOHOMISH CO PUBLIC WORKS FLEET MGT DIV WA
Allen Mitchell 896 393 3 49
NOTABLE ACCOMPLISHMENTS Sold and redeployed 75 under-utilized vehicles reducing fl eet expenses by $827863 Reduced GHG emissions by 85 percent increasing the Departmentrsquos Evergreen Fleets program rating from a three- to four-star rating on the fi ve-star scale
STATE OF DELAWARE FLEET SERVICES DE Terry Barton 2344 0 0 37
NOTABLE ACCOMPLISHMENTS Because it has no operating repair or fueling facilities Fleet Services provides vehicles for $2645 per day including fuel maintenance 247 roadside assistance EZ Pass and GPS tracking Upgrades to the central operation system will increase ability to make reservations via the Internet freeing up fl eet resources
STATE OF GEORGIA DEPT OF ADMINISTRATIVE SERVICES GA
Ed Finnegan 21670 228 146 4
NOTABLE ACCOMPLISHMENTS Rolled out the ARI Insights Vehicle Mgmt System four months ahead of schedule Arranged to have a permanent rental car from Enterprise placed at state agency that did not qualify for an additional vehicle for a savings of $10000 a 23 percent drop from fees spent the previous years for the rental and staff pick-up and drop-off time
STATE OF KENTUCKY KY Forrest Banta 4723 0 1 28
NOTABLE ACCOMPLISHMENTS As part of the governorrsquos Smart Government Initiative the division is reviewing vehicle usage the possibility of self-insurance revising the take-home vehicle policy and establishing a short-termdaily rental contract The division purchased 125 alternative-fuel vehicles for an average increase in fuel economy of 55 mpg
TOWN OF BUCKEYE AZ Michael DePaulo 231 45 1 5
NOTABLE ACCOMPLISHMENTS Made the decision to outsource on-callafter-hours service for a total cost of $263 a savings of more than $13000 from the previous year Established a motor pool that included eight vehicles for all Town departments
UNIVERSITY OF CALIFORNIA DAVIS CA Richard Battersby 1000 300 1 26
NOTABLE ACCOMPLISHMENTS Through careful analysis and planning lowered operating expenses by 17 percent or $12 million To assist its customers and leadership the department developed an extensive array of fl eet metrics and reports designed to better enable vehicle and transportation decisions
UNIVERSITY OF WASHINGTON WA Jolie Tahara 653 0 1 18
NOTABLE ACCOMPLISHMENTS Reduced the number of yearly scheduled preventive maintenance visits by 30 percent with an overall fl eet availability of 95 percent Fleet services purchased fi ve hybrid step-vans and one hybrid paratransit shuttle to reduce both operating costs and CO2 emissions
VEHICLE AND TRAVEL SERVICES DEPARTMENT OF TECHNOLOGY MANAGEMENT amp BUDGET STATE OF
MICHIGAN MIJoyce Van Coevering 6910 308 1 32
NOTABLE ACCOMPLISHMENTS Streamlined the motor pool reservation system giving users 24-hour access to VTS vehicles The system FleetCommander tracks real-time utilization and displays graphs gauges online forms and a wide variety of reports based on consistent normalized data
WAKE COUNTY NC Thomas Kuryla 873 90 1 15
NOTABLE ACCOMPLISHMENTS Implemented a fuel management software system which allows employees to fi ll up without a fuel card and prevents misuse of County resources The system also collects data through the vehicle OBD connection such as odometer readings idle time run time and OBD codes
WASHINGTON STARE DEPARTMENT OF TRANSPORTATION (WSDOT) WA
Greg Hansen 2314 1354 37 209
NOTABLE ACCOMPLISHMENTS Adjusted its preventive maintenance schedules using fuel consumption as the basis for service rather than time as part of its efforts to reduce agency emissions by 15 percent of 2005 levels by 2020 Has implemented back-up camera and in-cab audible warning device technologies to improve safety and prevent equipment damage
ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
GF07_Directoryindd 36GF07_Directoryindd 36 7511 34439 PM7511 34439 PM
wwwfleetcertificationcomwwwfleetcertificationcom
in partnership with
GF05
-4311
Certify Your Fleet Operation
GF0711certificationindd 1 7111 100056 AMGF07_Directoryindd 37GF07_Directoryindd 37 7511 34442 PM7511 34442 PM
38 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
AFFB11gfcindd 1 52711 74645 AM
2011 lsquo100 BEST FLEETrsquo JUDGESThe pool of judges for the 2011 100 Best Fleets spent countless hours reviewing applications following up with
nominees and lending their expertise to the program This yearrsquos judges were
2011 ELITE FLEETSThis prestigious award is given to the No 1 fl eet winners from the previous four years
which are still meeting the highest standards in fl eet excellence
2010 NO 1 FLEET CITY OF TROY MICH
2008 amp 2009 NO 1 FLEETHILLSBOROUGH COUNTY FLA
2007 NO 1 FLEETVOLUSIA COUNTY FLA
GEORGE BAKERDirector of Central Services
Volusia County Fla MARILYN RAWLINGSFleet Manager
Lee County Fla
MF
SAMUEL LAMERATOSuperintendent of Fleet MaintenanceCity of Troy Mich
STEVE RILEYDirector of Fleet OperationsCity of Coral Gables Fla
GF07_Directoryindd 38GF07_Directoryindd 38 7511 34443 PM7511 34443 PM
Register Now at wwwGreenFleetConferencecom
or call (800) 576 - 8788
OCTOBER 3-4 2011Gaylord Texan bull Grapevine TXThe Green Fleet Conference amp Expo is the only event which focuses
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touch on the subject but Green Fleet Conference amp Expo specializes in
it offering two intense concentrated days of education enterprising dialogue
and engaging exhibits If you are a fl eet manager in either the corporate or
government arena make room in your calendar for this must-attend event
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40 Government Fleet JulyAugust 2011
PUBLIC FORUM By Mike Antich
Why do many in senior
management or elect-
ed offi cials not listen
to their fl eet managers I know
many may dispute this asser-
tion but the reality is that many
public sector fl eet managers do
not have the ear of their manage-
ment and elected offi cials
Herersquos a real-world case in
point One fl eet manager relat-
ed to me that his management
hired an outside consultant to
analyze the performance of
the municipal fl eet and submit
recommendations for improve-
ment The fl eet manager relat-
ing this story to me is held in
high esteem by his peers and
has been very proactive Over
the past several years he made
detailed recommendations on
how to improve the Cityrsquos fl eet
operations however his recom-
mendations fell on deaf ears
When the consulting company
issued its follow-up report it
was enthusiastically received by
management and the city coun-
cil What was distressing to the
fl eet manager is that the consul-
tant recommended exactly what
he had recommended earlier
Why did his recommendations
fall on deaf ears while the al-
most identical recommenda-
tions made by the consultant
were met with enthusiasm
This dilemma is not solely
restricted to fl eet managers
The same complaint is heard
from in-house IT personnel
staff attorneys et al One reason
is that some management value
an outside opinion which
presumably is not vested to
a particular outcome These
proponents argue that a
consultant can offer a different
more objective perspective
about how a problem can be
solved Also consultants are
exposed to a variety of operations
and different methods used to
deal with the same issues facing
your operation But this theory
falls apart when the consultantrsquos
recommendations are identical
to the in-house manager and
one is accepted over the other
The reality is it is a deeper issue
of management not listening
to its in-house subject-matter
experts
Herersquos another example from
a different fl eet manager which
illustrates this point
ldquoMy outfi t hired an outside
consulting company to perform
a fi nancial and operational au-
dit When completing the audit
the consultant wrote a review
The opening comment in the
fi nal review was lsquoYour fl eet is
operating well under benchmark
averagesrsquo They then went on to
make further cost-saving rec-
ommendations After the review
meeting I sent several e-mails
to my reporting offi cials with a
single note lsquoWe paid this outfi t
how much to tell us thisrsquordquo
This fl eet manager went
on to summarize what is at the
heart of this problem ldquoMy point
is what a shame that manage-
ment all the way up the line
wonrsquot ask (then listen to) the
people who know their jobs as to
what would be good actions and
practices to take for operational
cost savings Of course this ap-
plies to all departments and not
just fl eet operations The bottom
line is when will management
learn to listenrdquo
However the blame isnrsquot all
one-sided In the fi nal analysis
many fl eet managers do a very
poor job in elevating their pro-
fessional stature in the eyes of
senior management The sad re-
ality is that if you donrsquot take the
lead in defi ning your expertise as
a professional fl eet manager and
showcasing your value to the
management team someone else
will do so which is often errone-
ous and the source of mispercep-
tions about your capabilities
UNDER-APPRECIATIONThese are turbulent times
for public sector fl eet managers
Many fl eet managers are under-
appreciated by user groups se-
nior management and elected
offi cials Sometimes the fl eet
manager is at fault because he or
she does a poor job of promoting
themselves and their department
to management When money is
scarce and budgets are tight or
need to be cut fl eet managers
quickly fi nd themselves on the
radar screen of elected offi cials
the local news media and tax-
payer watchdog groups
How do you prove you are
doing a good job You may think
you manage a well-run fl eet but
do you have the metrics to sub-
stantiate this assertion If you
can quantify the performance
of your operation to manage-
ment and elected offi cials they
are more likely to appreciate the
value of the service provided
However this lack of un-
derstanding by management is
often the root of inquiries that
put fl eet managers on the defen-
sive attempting to justify their
performance Fleet managers
should not assume management
understands their business and
knows they are doing a good job
If you want to demonstrate you
are competitive you need to de-
velop and measure on an ongo-
ing basis specifi c performance
metrics valuable to your user de-
partments that are available for
review by all interested parties
In todayrsquos weak tax base
fl eet managers can save taxpay-
er dollars by implementing ef-
fective fl eet policy maximizing
fl eet utilization right-sizing the
fl eet optimizing user depart-
ment productivity all while re-
ducing operating expenses The
sad part is that many fl eet man-
agers are not vocal about their
achievements and management
is not fully cognizant of their
contributions to achieving these
goals Fleet managers must be
viewed as valuable members of
the overall management team if
for no other reason than the fact
that they are managing tens of
millions of dollars of taxpayer
assets used to provide the ser-
vices taxpayers demand
Irsquoll admit that I too am mys-
tifi ed by the under-appreciation
of many fl eet managers I am
continually impressed by the
caliber of todayrsquos public sector
fl eet managers and how they
overcome the challenges they
face day-in and day-out Each
year fl eet managers and their
teams struggle to do more with
less money Perhaps it is be-
cause the personalities of many
fl eet managers who are humble
by nature and not prone to self-
promotion
It is high-time senior man-
agement and elected offi cials
realize the value of their fl eet
managers and utilize this ex-
pertise to its fullest extent My
message to senior management
is a simple one Listen to your
fl eet manager
Let me know what you think
mikeantichbobitcom
MESSAGE TO MANAGEMENTLISTEN TO YOUR FLEET MANAGER
GF07_Editindd 40GF07_Editindd 40 7511 32203 PM7511 32203 PM
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and with 60 fewer emissions mdash thanks to ROUSH CleanTech Liquid Propane Injection fuel systems
Propane autogas fuel systems by ROUSH CleanTech let you operate on a price-stable North American-
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PERFORMANCE IDENTICAL
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FUEL COSTS 30 LESS
EMISSIONS 60 LESS
PROPANE AUTOGAS VS GASOLINE
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- GOVF_991_NO_BOX
- GOVF_992
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raquo Reduce Speeding
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raquo Improve Invoicing Accuracy
For a free demo visit wwwgpsinsightcomgov
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GF0711gpsinsightindd 1 7111 92156 AMGF07_TOCindd 3GF07_TOCindd 3 7511 31652 PM7511 31652 PM
4 Government Fleet JulyAugust 2011
What Youre Reading
wwwgovernment-fl eetcomw
FFLE00252_D186330_Pg_R05indd 1 33010 1142 AM
GF1110ford_gradindd 1 102510 84746 AM
CALIFORNIA DGS FLEET FACILITY CLOSURES LEAVE ONE GARAGE IN SACRAMENTOAnd I thought my one-car garage was tight
100 BEST FLEETS COMPLETE RANKINGS ANNOUNCED FOR 2011Go to government-fl eetcom for the complete list
2012 CHEVROLET IMPALA TO FEATURE NEW ENGINE IMPROVED MPGThe 2012 model will also be the fi rst Chevrolet Impala Police to feature StabiliTrak GMrsquos electronic stability control technology
10 INITIATIVES TO TAKE IN THE NEXT 12 MONTHSPresented by Bob Stanton CPM CPFP director of fl eet management for Hillsborough County Fla at GFX 2011 on June 7
PORTLAND NAMED NO 1 FLEET AMONG 100 BEST FLEETS FOR 2011Moves from number 78 to number 1 in twelve months
THE 51
2
3
4
5
Government-fl eetcomrsquos Top 5 most popular stories as of July 5 2010
THE FLEET CHANNELS
Use the navigator on the government-fl eetcom home page to browse the latest articles from the channels Enter a channel to view in-depth news articles tools calculators and more related to that specifi c topic
JulyAugustrsquos Web Channel Highlight Safety amp Accident ManagementKeep control of your costs and improve the safety of your public sector fl eet by reducing internal and external risks Driver habits and policies can have a large impact on both your expenses as well as the safety of your drivers and others
bull Liability Risk for Government Fleet Organizations Under Current Law
bull Incentivizing Drivers to Conserve Fuel
bull How to Minimize Workplace Injuries
bull Bright Ideas Policy
bull Bright Ideas Safety
Industry Trends Telematics Safety Remarketing Fuel
RECEIVE BREAKING NEWS WHEN IT HAPPENSSign up for Government Fleetrsquos bi-weekly eNewsletter for timely updates on the latest industry news in public sector fl eet management as well as research and trends industry events and current Government Fleet magazine articles and features Subscribe at wwwgovernment-fl eetcom
3
MARKET TRENDSBy Mike Antichwwwgovernment-fl eetcomBlogGF-Market-Trendsaspx
June 27 Message to Manage-ment Listen to Your Fleet Manager
April 18 The Value of Creating a Fleet Advisory Board
WHAT WErsquoRE BLOGGING ABOUT
WWBBBBBLO
ANTICH
FLEET BLOGS
The Voice of the Fleet Community (wwwfl eetblogscom)
July 3 California Supreme Court Maintains That Employers Cannot Be Liable Twice For The Negligence Of Their Employeesby Michael Bragg
July 3 The enemy of strategic initiativeby Aaron Alvarado
June 30 Getting the Most Miles Out of Your Event Budgetby Elisa Durand
June 28 30000000 Barrels if Oilby Joseph Thompson
June 20 Public Sector Unions ndash Part 2by Anonymous Public Fleet ManagerW
Interested in starting your own blog Go to wwwfl eetblogscom for more information
Fleet Toolbox is like having a fl eet consultant in your offi ce whenever you need it most We offer online tools allowing you to benchmark your operation connect with peer experts share your accomplishments fi nd crucial document templates ensure your competitiveness and develop solutions to your challenges Itrsquos truly a complete fl eet tool right at your fi ngertips
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SMARTERAt Ford Fleet we never stop learning We believe in continually pushing ourselves to bring the best thinking and innovations to market Our exclusive Crew Chieftrade feature is just one example It provides real-time telematics for tracking routing times fuel economy vehicle performancemaintenance engine idle times even vehicle speed and location With online access to Crew Chiefrsquos customizable tools and displays fl eet managers get critical up-to-date information exactly when they need it Ford Fleet Get More
fl eetfordcom
Optional feature available on select models Some features are unavailable while driving
FFLE00252_D186330_Pg_R05indd 1 33010 1142 AM
GF1110ford_gradindd 1 102510 84746 AMGF07_WebTOCindd 5GF07_WebTOCindd 5 7511 31732 PM7511 31732 PM
6 Government Fleet JulyAugust 2011
MAIL STOP
SAVING MONEY GOING GREEN amp REDUCING RISK
There is a risk to extending
preventive maintenance (PM)
intervals In our fl eet operation
we track PMs with a single work
order and PM follow-ups on
another In 2008 we extended
our PM intervals from 4000 to
5000 miles (We also increased
the hours on our heavy-duty
vehicles and construction equip-
ment) We found that by doing
this we increased our risk of not
maintaining our vehicles in the
manner we were used to What
I mean is when we were using
the 4000-mile intervals around
41 percent of the time we would
fi nd something that needed
to be corrected This ranged
from safety equipment such
as expired fi re extinguishers
to worn tires and brakes After
we went to extended intervals
our follow-ups increased to 48
percent of the time
Advancements in oil and
vehicle technology are al-
lowing us to extend oil drop
intervals But is it worth the
risk of extending our intervals
out even further Our mechan-
ics kept telling us we were
dumping good oil down the
drain by keeping the intervals
short On the other hand itrsquos not
worth the risk when we see an
increased rate of discovering
something that needs adjust-
ment or replacement
Late last year we began
taking oil samples of the fl eet
ranging from the Toyota Prius
passenger car to the Interna-
tional WorkStar heavy-duty
truck We found that out of the
170 oil analyses we sent to the
lab 170 of them came back
with good results Our mechan-
ics were absolutely correct in
saying wersquore dumping good oil
down the drain Because of this
we felt confi dent about making
changes to our PM program
Today we use a synthetic
blend motor oil (that is at least
20-percent synthetic) and
implemented a PM program
that includes a green service A
green service occurs at every
other PM interval that instead
of an oil drop just replaces the
oil fi lter and tops off the oil
level Because of this we have
maintained our level of risk and
have been able to reduce our
fossil fuel use 54 percent based
on the use of synthetic products
and implementing green PM
programs Therersquos a lot more
to our story but it gives you a
snapshot of how agencies can
save money go green and
reduce exposure to risk
Gary LentschFleet Supervisor
Eugene Water amp Electric Board Fleet ServicesEugene Ore
OEMS NEED COMMON SENSEWhy do we need 17- 18- and
19-inch tires with lower tread
wear at higher cost What this
accomplishes is simply more
and larger tires in landfi lls or
to recycle When will Detroit
Tokyo Seoul and Akron
understand sustainability With
our failing worldwide economy
the manufacturer who will suc-
ceed is the one who understands
value sustainability mpg total
cost of ownership and respects
the customer Some OEMs con-
tinue to tout engine horsepower
in ads show cars being driven
stupidly and only as a last resort
talk about mpg and safety
These OEMs will fail because
they do not understand or are
not planning for the new reality
of our markets Gas is $4-plus a
gallon and they talk horsepow-
er When will common sense
and reality hit home
Collins DowningManager
Transportation and ParkingLoyola University
Baltimore Md
CHARACTER HONESTY PASSION amp COMMITMENT
I want to thank Tom Johnson
as the founder of the ldquo100 Best
Fleetsrdquo program for all he does
to allow public fl eet managers
the opportunity to promote their
work to both their organizations
and communities The 100 Best
Fleets program
has been such a
valuable avenue
to help us educate
and inform
those we serve
I believe his
enthusiasm and
passion is obvi-
ous and present
in the way he
approaches the program I am
fortunate to have the ability to
connect with so many other fl eet
managers across the country
largely due to the ldquo100 Best
Fleetrdquo program and GFX where
the awards are presented
Character honesty passion
and commitment are values I
believe lead us down our road
of success Tomrsquos work has
made a tremendous difference
for the many public fl eet orga-
nizations involved in the 100
Best Fleets program
Tony JobanekFleet and Radio Manager
City of Eugene Ore
OPERATOR-DRIVEN DECISIONS
The Market Trends blog
entitled ldquoBe Part of the Solu-
tion Not Part of the Problemrdquo
was a very timely article I plan
to share this with upper and
top management In Loveland
Colo a key issue driving our
costs up thatrsquos outside our abil-
ity to control or even plan for
is decentralized fl eet control
In other words this gives fl eet
decision-making authority to
individual department heads
Most department heads some-
times donrsquot have the knowledge
nor the time to look into the
details of ldquoright-sizing equip-
ment choicesrdquo or ldquolifecycle costs
projectionsrdquo so they simply rely
on the person doing that job to
state his or her preference This
results in operators equipping
themselves for their worst-case
job needs instead of their normal
work needs
Operators almost
always choose their
preferred makes
and models ancil-
lary equipment
and drivetrain
confi gurations thus
destroying proven
cost reductions from
standardization
Stephen KiblerFleet Manager
City of Loveland Colo
GOVERNMENTS CHALLENGED TO GO GREEN
Many government services
and jobs require the use of
specialized heavy-duty trucks
However in terms of green fl eet
initiatives either a green fl eet
vehicle is not available in this
class of trucks or if it is the
premium to purchase the green
vehicle equates to the cost of a
police car and if we need a new
police car in fl eet wersquore buy-
ing the police car and to heck
with the green model truck I
personally would like to expand
our number of green fl eet
initiatives but the reality of the
matter is we have fewer dollars
to go around and as long as
conventional vehicle prices are
less than green vehicles wersquore
buying the former Plus un-
less yoursquore driving the vehicle
hundreds of thousands of miles
or keeping it 20-30 years how
can you make lifecycle cost
numbers calculate
John McCorkhill Jr CFMCAFMCEMCPFPDirector of Fleet Services
City of Lynchburg Va
w
O
a
p
a
l
a
c
d
co
t
GF07_Lettersindd 6GF07_Lettersindd 6 7511 31803 PM7511 31803 PM
Solutions you can trust acceptance you can depend on
For more information
Janet Hunnewell at 18665278870 wwwwrightexpresscomgov2011
Visit us at Fed Fleet July 26-28 2011 Booth 1700
The Wright Express Government Fuel Card Program is designed to meet the needs of any Federal State and Municipal organization As the market leader in the fuel card industry we offer customized solutions tailored to the needs of government fleets
s Specialized tax exemption and reporting for government
s Customized purchase controls for cost containment
s Timely alerts to help you enforce purchasing policies
s Point-of-sale 998 Level III data capture
s Acceptance at over 90 of US retail fuel locations
Manage your fleet program with ease and confidence
We currently serve over 265000 state and local vehicles an additional 260000 federal government agency vehicles and participate in the GSA SmartPay2 Program Contact us to learn how we can help you with your fleet program needs
GF07_Lettersindd 7GF07_Lettersindd 7 7511 31805 PM7511 31805 PM
8 Government Fleet JulyAugust 2011
INDUSTRY NEWS
JACKSONVILLE FL ndash A
fl eet audit conducted by the
City of Jacksonville Offi ce of
Inspector General called for
increased oversight of pro-
curement and inventory pro-
cesses including developing
formal policies and proce-
dures and assuming manage-
ment of all fl eet operations
currently co-managed with
another department
More details are available
at wwwgfl eetcomnews
Keyword Jacksonville
WASHINGTON ndash President Barack Obama
issued a memorandum directing federal agen-
cies that operate the federal fl eet of more than
600000 civilian and non-tactical military ve-
hicles to fi nd ways to reduce petroleum-based
fuel usage and cut costs
The memorandum includes a requirement
that all new light-duty vehicles leased or pur-
chased by agencies must be alternative-fueled
vehicles by Dec 31 2015 Examples given
include hybrid electric compressed natural
gas (CNG) and biofuel vehicles
Executive vehicles used by federal agen-
cies must be mid-size or smaller sedans (un-
less a larger vehicle is critical to the agencyrsquos
mission) and have limited engine sizes
In conjunction with the memorandum
the General Services Administration (GSA)
launched a pilot project to bring electric
vehicles (EVs) into the fl eet The GSA an-
nounced an initial purchase of more than
100 EVs which it will lease to 20 agen-
cies including the Department of Energy
and will be located in Washington DC
Detroit Los Angeles San Diego and San
Francisco The GSA said it will also coordi-
nate the installation of necessary charging
stations for the pilot
Fed Fleet Ordered to Purchase AFVs amp Right-Size
Jacksonville Parts Audit Recommends Increased Oversight
GAO Finds USPS Lacks Funds for Fleet OverhaulWASHINGTON ndash The US Government Accountability Offi ce (GAO) issued a report that
found the US Postal Servicersquos (USPS) fl eet of vehicles is aging seeing higher maintenance
costs as a result and needs new vehicles to meet federal sustainability standards The fl eet
consists of more than 215000 vehicles 192000 of which are light-duty mail delivery
vehicles that operate six days per week
The report said the USPS estimates the cost to replace 185000 delivery vehicles in the
fl eet with new fuel-effi cient gasoline-powered right-hand-drive models would be $58 bil-
lion mdash an unfeasible amount for the agency which is in a grim fi nancial situation
For now its plan is to purchase a small number of minivans for delivery and continue its
policy of maintaining the fl eet rather than purchasing new vehicles
The GAO recommended the USPS develop a strategy and timeline for addressing its
fl eetrsquos needs taking into account the change from a six- to a fi ve-day delivery schedule
consolidating facilities meeting federal requirements and continuing to deliver mail to
131 million residential and business addresses nationwide The USPS plans to deliver its
strategy along with a timeline for addressing the fl eetrsquos needs by December
More details are available at wwwgfl eetcomnews Keyword USPS
VP and Group PublisherSherb Brown
(310) 533-2451 bull SherbBrownbobitcom
PublisherEric Bearly
(310) 533-2579 bull EricBearlybobitcom
Editor and Associate PublisherMike Antich
(310) 533-2467 bull MikeAntichbobitcom
Managing EditorLauren Fletcher
(310) 533-2415 bull LaurenFletcherbobitcom
Senior Editor Grace L Suizo
(310) 533-2414 bull GraceSuizobobitcom
Associate EditorThi Dao
(310) 533-2544 bull ThiDaobobitcom
Web EditorGreg Basich
(310) 533-2572 bull GregBasichbobitcom
Production DirectorManagerKelly Bracken
(310) 533-2574
Brian Peach(310) 533-2548
Art DirectorVince Taroc
Editorial ConsultantHoward Rauch
DISTRICT ADVERTISING MANAGERS
PublisherSales ManagerEric Bearly
(310) 533-2579 bull EricBearlybobitcom
Great LakesRobert Brown Jr
1000 W University Dr Ste 209Rochester MI 48307
(248) 601-2005 FAX (248) 601-2004
RobertBrownbobitcom
Sales amp Marketing CoordinatorTracey Tremblay(310) 533-2518
Chairman Edward J Bobit
President amp Chief Executive Offi cerTy F Bobit
Chief Financial Offi cerRichard E Johnson
Business and Editorial Offi ceBobit Business Media 3520 Challenger Street
Torrance CA 90503-1640FAX (310) 533-2503
Change Service Requested Return AddressGovernment Fleet
PO Box 1068Skokie IL 60076-8068
Printed in USA
PORTLAND OR ndash The Portland Police Bu-
reau announced the redesign of the graphics for
its patrol cars on the Bureaursquos Facebook page
This new design will start to appear as new
cars enter the patrol fl eet Within fi ve years the
Bureau said all marked patrol cars will be solid
blue with white wrapped doors On the doors
are the words ldquoPortland Policerdquo and below
them is the slogan ldquoSworn to protect Dedi-
cated to serverdquo The design displays a red rose
between the words ldquoprotectrdquo and ldquoDedicatedrdquo
Portland Police Bureau Redesigns Patrol CarsThe new design for Portland Ore Police Bureau ve-hicles will be on all marked patrol cars within fi ve years
GF07_Indyindd 8GF07_Indyindd 8 7511 31845 PM7511 31845 PM
wwwagilefleetcom
GF0610agileindd 1 52010 35952 PM
LEASED OR OWNED
Wersquove got the tools for your fl eet
Every fl eet manager knows that
no matter the fl eetmdashleased or
owned big or smallmdashtherersquos a
unique set of tools needed to run
it right Thatrsquos what Fleet Solutions
ismdasha single source of fl eet
management tools and services
that help you manage your fl eet
with unmatched fl exibility
wwwfleetsolutionscom1-866-6LEASES
GF0111merchantsindd 1 12710 13720 PM
GF07_Indyindd 9GF07_Indyindd 9 7511 31846 PM7511 31846 PM
10 Government Fleet JulyAugust 2011
INDUSTRY NEWS
GF0511rmfmaindd 1 41411 44242 PM
Chicago amp Cook County Fleet Maintenance Face Possible ConsolidationCHICAGO ndash A new report issued by the City
of Chicago and Cook County proposes con-
solidating City and County fl eet maintenance
with the City as the service provider and the
County as the client The City would manage
fl eet maintenance operations for County High-
way Departments at a set labor rate plus the
invoiced parts cost County employees would
take vehicles in need of repair to City shops
Decentralized organization of County fl eet
maintenance services was cited as one reason
for proposing the City handle maintenance for
County vehicles In addition the vehicle com-
position for City and County fl eets is similar
which would allow the City to ldquoeasilyrdquo main-
tain County vehicles according to the report
Cost savings estimated in this proposal
would be along the lines of $300000 to
$700000 annually based on results from simi-
lar organizations
CAPE CORAL FL ndash An audit of
Cape Coralrsquos fuel management rec-
ommended a more comprehensive
approach to monitoring the fuel used
by City vehicles The audit did not
fi nd any evidence of fraud illegal
acts or abuse The audit reviewed
acquisition disbursement and man-
agement of fuel from 2006 to 2010
The audit came about after the
Cityrsquos internal fuel use review in fall
2010 fi nding it was unable to ac-
curately track fuel used or purchased
during a several year period
Citing the Cityrsquos fuel management
system (FMS) software as antiquated
and limited the report showed a gen-
eral lack of record-keeping or record
review as primary problems The audit
recommends a number of changes
The software system used doesnrsquot
have vendor support (due to a decision
by the City) and the integrity of the
database storing fuel-related data is
ldquosuspectrdquo according to the audit
The audit also noted the City
recently implemented a number of
policies to improve fuel management
including internal controls to monitor
fuel purchases improvement to soft-
ware application security developing
a comprehensive City Administration
Regulation to address fuel use in City
vehicles and equipment upgrading
the FMS software providing monthly
reports to the City Manager regard-
ing fuel purchases cost allocations to
user departments and creating a new
FMS database to better track future
fuel-related data
The audit recommended the City
acquire an enterprise-level fl eet
management system that provides
fuel-management capabilities rather
than continue solely with fuel-
management software
Cape Coral Audit Shows Fuel Management Improvements
GF07_Indyindd 10GF07_Indyindd 10 7511 31847 PM7511 31847 PM
Government Fleet JulyAugust 2011 11
GO FURTHER with WARD
Monitoring your fl eet and fuel data just got
easier with the industry leading Ward 4
Automated Fuel Management System
Ward 4s cutting-edge yet easy-to-use
technology helps dramatically reduce
expenses while enhancing environmental
sustainability initiatives The Ward 4 suite
of products from EJ Ward includes
wwwejwardcom1800580WARD
Fuel View W4 - accurate advanced
reporting and a user-friendly dashboard
Fuel Control Terminal W4 - highly
confi gurable fueling and data collection
Canceiver W4 - in-vehicle tracking and
communication device
AU TO M AT E D F U E L M A N AG E M E N T
GPS TRACKING
TIRE PRESSURE MANAGEMENT
Introducing the latest generation of Fleet Management Technology from Ward
CANCEIVER FUEL CONTROL
TERMINAL
FUEL VIEW
GF0711ejwardindd 1 7111 82240 AM
Missouri DOT to Close Facilities amp Cut StaffJEFFERSON CITY MO ndash The Mis-
souri Highways and Transportation Com-
mission voted to adopt a plan it said will make the Missouri
Department of Transportation (MoDOT) a smaller agency in
order to provide more funding for road and bridge projects
The plan calls for reducing MoDOTrsquos staff size by 1200
closing 131 facilities and selling more than 740 pieces of
equipment which include cars pickups vans dump trucks
loaders drills and stripers According to the Commission the
plan is projected to save $512 million by 2015
More details of the plan are available at wwwgfl eetcom
news Keyword MoDOT
NEW HAVEN CT ndash The
City of New Haven unveiled
its fi rst hybrid refuse truck
The City said it will result
in a 30-percent savings or
$5000 in fuel consumption
on an annual basis and will
result in reduced mainte-
nance costs due to the ex-
tension of the truckrsquos brakes
lifespan (four times longer
than traditional brakes)
The garbage truck is equipped with a hydraulic hybrid
system While braking the vehicle engages a pump to pres-
surize a reservoir of hydraulic fl uid As the truck starts mov-
ing forward again the fl uid runs through a hydraulic motor
boosting the truck forward and reducing the strain on the
diesel engine
The vehicle cost the City $388000 of which $70000 was
from a grant obtained by the Cityrsquos Offi ce of Sustainability
from Connecticut Department of Transportationrsquos Clean Fuel
Vehicle Program This grant money covers the incremental
cost of the hybrid system over a traditional truck
The City has fl eet of nine refuse trucks and plans to re-
place them with hybrids at the end of each truckrsquos lifespan
On average each vehicle transports 3888 tons of municipal
solid waste per year The City operates a total of 14 hybrids
in its fl eet 13 of which are cars or small SUVs plus the
refuse truck
In related sustainability efforts the City said that in 2007
it started using B-50 biodiesel in its fl eet the highest percent-
age of biodiesel in the Northeast The City also installed
solar-powered lights on a police cruiser as a pilot to cut down
on idling retrofi tted all school buses with pollution control
devices and will be retrofi tting the entire refuse fl eet as well
New Haven Takes Delivery of Hybrid Refuse Truck
The City of New Haven Conn refuse trucks each transport an average 3888 tons of municipal solid waste per year
GF07_Indyindd 11GF07_Indyindd 11 7511 31848 PM7511 31848 PM
GET ON BOARD WITH CHEVIN FLEET SOLUTIONS THE BIGGEST NAME IN FLEET MANAGEMENT SOFTWAREWhether yoursquore a State Municipal or Federal agency our fleet management software helps you manage and effectively maintain your equipment from initial specification through disposal regardless of size complexity or geographical spread
If yoursquore a Municipal agency you may face pressures to extend vehicle replacement cycles relentless mandates for staff reductions and cost cutting as well as political pressure to implement green fleet initiatives
We can give you real-time visibility over complete fleet running costs and utilization queries reports and key performance indicators can be used to accurately predict the right time for vehicle replacement Our fleet management software enables you to increase the value and operating life of equipment by ensuring proper maintenance schedules are adhered to while improving workshop productivity and inventory turns Yoursquoll be able to manage sustainability initiatives and monitor alternative fuel usage and emissions outputs
GF0311chevinindd 2-3 22211 94859 AMGF07_Indyindd 12GF07_Indyindd 12 7511 31848 PM7511 31848 PM
If yoursquore a State agency the trend towards centralization and consolidating of fleet functions may be a challenge You may face increased scrutiny by your customers concerning escalating charge back rates while trying to achieve fleet downsizing goals
Our enterprise fleet management system FleetWave provides a comprehensive suite of flexible General Service fleet tools to support your tactical requirements while providing a holistic view of all fleet related information This allows you to aggregate accurate operational and maintenance costs and automatically generate precise transparent and timely billing for vehicle usage based upon any organization hierarchy With the ability to benchmark fleet utilization based upon the agency department or driver you can use these statistics to make fact based right-sizing decisions
If yoursquore a Federal agency you may be under pressure to reduce greenhouse gas emissions and shrink your dependency on petroleum all while right-sizing your fleet without impacting mission readiness You probably spend countless hours gathering
data to meet regulatory reporting requirements such as DOE and FAST reporting
FleetWave offers unparalleled flexibility and can automatically process and track complete fuel details from any p-card or fuel card provider and seamlessly present your achievements based on benchmarks or scorecards FleetWave can aggregate unlimited data from GSA commercial lessors national accounts and internal workshops then share these details with internal finance and property management systems Yoursquoll achieve organization-wide visibility over utilization and running costs while supporting field level needs for maintenance operator and fuel management functionality
To get on board with Chevin please contact us to arrange a free system review Call (781) 793-0788email saleschevinfleetcomor visit wwwchevinfleetcom
GF0311chevinindd 2-3 22211 94859 AMGF07_Indyindd 13GF07_Indyindd 13 7511 31848 PM7511 31848 PM
14 Government Fleet JulyAugust 2011
Thirty-eight-year fl eet veteran Sam
Lamerato CPFP superintendent
of fl eet maintenance for the City
of Troy Mich was named the 2011 Public
Sector Fleet Manager of the Year by Gov-ernment Fleet magazine at the 2011 Gov-
ernment Fleet Expo amp Conference June 8
in San Diego
Lamerato was one of three fi nalists that
also included Paul Condran equipment
maintenancefl eet manager of the City of
Culver City Calif and Erle Potter PE
CEM state equipment manager of the Vir-
ginia Dept of Transportation (DOT)
Joe Frantz vice president sales sup-
port of award sponsor ARI presented the
award to Lamerato who thanked his staff
industry peers Government Fleet maga-
zine family and fellow fl eet managers
ldquoIt is an honor Irsquom thankful for all of
my mentors which includes all of you
other fl eet managers out thererdquo Lamerato
said ldquoIrsquom thankful to my staff Irsquom thank-
ful to my wife of 36 years for sticking by
me and understanding what I and those of
us in the public sector have to do to serve
the public mdash encourage your staff to be
better and make your systems communi-
ties and departments sustainablerdquo
Lamerato also said he owes thanks to
his biggest life infl uences his parents
ldquoMy father led by example of dedica-
tion and leadership in his workrdquo he said
ldquoTo this day he will call me at night and
ask lsquoDid the City get its moneyrsquos worth to-
dayrsquo My answer is always lsquoYes dad and
then somersquo rdquo
The City of Troyrsquos Sam Lamerato was awarded Government Fleet magazinersquos 2011 Public Sector Fleet Manager of the Year honor Lamerato helped implement a successful insourcing program and led to the Cityrsquos No 1 spot in the ldquo100 Best Fleetsrdquo in 2010
BY CHERYL KNIGHT
SAM LAMERATO NAMED 2011 NAMED 2011 PUBLIC SECTOR PUBLIC SECTOR FLEET MANAGER FLEET MANAGER OF THE YEAROF THE YEAR
GF07_PSFMOYindd 14GF07_PSFMOYindd 14 7511 31922 PM7511 31922 PM
Government Fleet JulyAugust 2011 15
HONORED FOR INITIATIVES amp INDUSTRY INVOLVEMENT
Lameratorsquos initiatives include the suc-
cessful implementation of an in-sourcing
program by the International City Manage-
ment Association being named the 2010
No 1 Fleet in the ldquo100 Best Fleetsrdquo receiv-
ing the Professional Manager of the Year
award for Public Fleets from the American
Public Works Association (APWA) and
developing organizing and producing two
fl eet conferences
He is also a member of the APWA (at
both the state and national level) the Rocky
Mountain Fleet Management Associa-
tion (RMFMA) past chair of the APWA
Fleet Service committee past chair of the
APWA CPFP Governing council Chrysler
Police Advisory board and contributing
author of several APWA fl eet manuals
With an annual fl eet budget of $75 mil-
lion the City of Troyrsquos fl eet department
includes 16 full-time employees on a two-
shift operation and two maintenance facili-
ties Lamerato manages a fl eet of more than
500 pieces of equipment used for 15 public
services departments including fi re police
public works engineering assessing build-
ing and parks and recreation personnel
He also oversees two fueling locations
13 in-sourced service agreements and the
security and maintenance of the public
works facility
RUNNING THE CITY FLEET LIKE A BUSINESS
Lamerato believes a municipal fl eet
needs to be run like a business
ldquoThe fl eet manager must keep his fi nger
on the pulse of his customers to ensure he
is providing the best most economical and
most timely services available in the areardquo
he said
He also stressed the need for continual
communication with City management and
department directors to ensure the fl eet di-
vision meets all expectations
ldquoI think what makes anyone successful
is a passion for their job It is not an 8-5
job for me mdash it is 247rdquo he pointed out ldquoI
am always observant searching for new or
better ways to improve our operation and
reduce our costs while providing depend-
able and effi cient vehicles and equipmentrdquo
Lamerato also emphasized that an im-
portant part of the Cityrsquos smooth-running
operation comes from a devoted team well-
trained staff and technicians who work to-
gether to give the best and most-effi cient
service to the City of Troyrsquos customers
ldquoOver the years wersquove developed a very
dedicated team of fl eet professionals who
enjoy the challenges of todayrsquos vehicles and
technologyrdquo he said ldquoThe team takes ex-
treme pride in their work which is demon-
strated by their fi nished products complet-
ed on schedule and to a high standardrdquo
Lamerato also pointed out the impor-
tance of assembling a team that includes
complementary talents and strengths
ldquoThey constantly impress me with their
technical skills and their professionalism
shown both at work and in their personal
livesrdquo he said ldquoThis crew loves a chal-
lenge and has a reputation for their inno-
vations and creativity while being mindful
of the time and cost on each repair This
earned them fi rst place in lsquo100 Best Fleetsrsquo
in 2010rdquo
After the ldquo100 Bestrdquo recognition the
City council and management acknowl-
edged the fl eet division during a council
meeting attended by staff which was tele-
vised throughout the City
The staff also was provided embroi-
dered shirts and shoulder patches for their
uniforms displaying their No 1 status in
ldquo100 Best Fleetsrdquo
ldquoI would not be where I am today with-
out the infl uence of countless other peers
and fl eet professionals who through net-
working help me grow in my professionrdquo
Lamerato said
IN-SOURCING PROGRAMS HELPS SUSTAINS FLEET DIVISION
Due to the Cityrsquos proactive in-sourcing
program which began eight years ago
the fl eet has successfully weathered the
storm of todayrsquos tougher economic times
The International City Management As-
sociation (ICMA) reviewed the City of
Troyrsquos fl eet operation and found the fl eet
Population 85000Size 36 square milesCity Fleet More than 500 vehicles including Fire and Police two mainte-nance locations with 16 employeesVehicle Info The City owns and operates 500-plus units including a wide range of equipment types mdash from lawn mowers to fi re apparatus
CITY OF TROY MICH FACTS
The City of Troy Mich fl eet services has in-sourced a signifi cant amount of work proving it to be competitive
The Cityrsquos smooth-running operation comes from a devoted well-trained team who work together to provide the best service possible
Sam Lamerato CPFP superintendent of fl eet maintenance for the City of Troy Mich proudly displays a Ford Escape Hybrid
GF07_PSFMOYindd 15GF07_PSFMOYindd 15 7511 31929 PM7511 31929 PM
16 Government Fleet JulyAugust 2011
F L E E T M A N A G E R O F T H E Y E A R
division sustainable
ldquoThe division has in-sourced a signifi -
cant amount of work to more than replace
the reduction of in-house vehicles and equip-
ment and has proven to be competitive in
cost comparisons with contracting vendors
in the private sectorrdquo Lamerato said
This fi nding resulted in the fl eet divi-
sion maintaining current staffi ng and fund-
ing at a time when other divisions were fac-
ing reductions to their budgets and staff
ldquoWhat began with a phone call from a
neighboring city offi cial eight years ago
evolved into 11 signed service agreements
with neighboring communities and school
districtsrdquo he said
Because many cities are dealing with
reduced revenues which in turn reduce the
cityrsquos budget Lamerato emphasized the
importance for fl eet managers to be able to
defend the vehicle replacement fund
ldquoBy having a vehicle replacement
scorecard and backup information on the
cost consequences of vehicles not being re-
placed on a timely basis the fl eet manager
will be prepared to answer challenges by
City management and councilsrdquo he said
He also added that the fl eet manager
must be able to defend their budgets by
having knowledge of what the Cityrsquos fully
burdened shop rate is compared to the sur-
rounding privately owned repair facilities
its direct and indirect repair ratios and its
vehicle-to-technician ratio
EDUCATIONAL PROGRAMS amp INDUSTRY NETWORKS
One of Lameratorsquos personal philoso-
phies exemplifi es the need for educational
programs for City management as well as
citizens to make them aware of the impor-
tance of a well-run fl eet operation to the
overall services provided to them
ldquoTodayrsquos fl eet managers need to spend
time on their shop fl oor reviewing repair
techniques of their staff and attending
training seminars and conferences to net-
work with their peers to broaden and rein-
force their management skillsrdquo he said
Lamerato himself stays actively in-
volved in the industry and personally
helped develop organize and produce two
fl eet conferences
For the past 15 years he has been
co-chair of Education for Michigan
APWA While developing educational
programs for Public Works professionals
for streets water and engineering depart-
ments during that time he noted there
were very few affordable programs geared
toward fl eet personnel
ldquoI made it a goal to develop two pro-
grams a year centrally located in the state
and specifi cally addressing upcoming
changes and current challenges to fl eet op-
erationsrdquo Lamerato said
The programs were opened up to in-
clude vendor booths and equipment dis-
plays While these programs started off on
a smaller scale they quickly grew to sell-
out capacities with waiting lists for ven-
dors display space and even speakers
ldquoWhen reviewing the evaluations at-
tendees comment on the sessions being ex-
tremely helpful in solving current issues and
the opportunity to network with fellow fl eet
personnel and vendorsrdquo Lamerato said
Moving forward Lamerato will continue
to collaborate with city managers and other
city divisions to ensure the City of Troyrsquos
ongoing success for its fl eet division
ldquoWe will continue to work toward our
common goal of providing the best most-
effi cient service for the tax dollars spentrdquo
he said
EDUCATIONbull September 1974 graduate of MOTECH
Automotive Education Centerbull State of Michigan Master Certifi ed
Mechanic amp ASE Master Certifi ed Auto amp MediumHeavy Truck
EMPLOYMENTbull September 1974 Hired by the City of
Troy as Municipal Service Employee (MSE) mdash D classifi cation ndash Serviceman
bull December 1974 Promoted to MSE mdash F classifi cation ndash Mechanic
bull July 1976 Promoted to MSE mdash G clas-sifi cation ndash LeaderHeavy Equipment Mechanic
bull July 1982 Promoted to Temporary Field Supervisor
bull August 1982 Promoted to Superinten-dent of Fleet Maintenance
HOBBIESFAMILYbull Hobbies Traveling fi shing home
improvement and the restoration of a 1966 Ford Mustang
bull Family Wife of 36 years one son two daughters two sons-in-law and four grandchildren
bull Life infl uences and mentors His par-ents former Troy City Manager Frank Gerstenecker and former Public Works Director Donald Spurr
GETTING TO KNOW SAM LAMERATO CPFP
One of the Cityrsquos staff members is shown re-viewing work performed on a fi re apparatus
Lamerato believes in the importance of as-sembling a team that includes complemen-tary talents and strengths
The Cityrsquos mechanics enjoy the challenges of todayrsquos vehicles and technology
The City of Troy oversees more than 500 vehicles including fi re and police and two maintenance locations
GF07_PSFMOYindd 16GF07_PSFMOYindd 16 7511 31932 PM7511 31932 PM
raquo ARI proactively helps the State of Georgia whose fleet exceeds 21000 vehicles
And along with those savings achieve seamless integration of fleet systems and technology for better efficiency
and productivity With our dedicated team and specialized support staff we understand and can serve the
unique needs of government fleets Work in partnership with ARI to build the fleet solution thatrsquos right for you
Learn more 1-800-477-4715
Read the full story and more at wwwarifleetcompartnersatwork
We helped them save their capital
Read the State of Georgia success story at wwwarifleetcompartnersatwork
ARI is the proud sponsor of the 2011 Public Sector Fleet Manager of the Year
Driven fleet professionals Driving results
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18 Government Fleet JulyAugust 2011
In 2005 the City of Portlandrsquos City-
Fleet was unranked among the 100
Best Fleets With unhappy custom-
ers little trust and a lack of belief in
their own efforts CityFleet faced an up-
hill battle
Now just a few short years later the
fl eet has been named No 1 among the
100 Best Fleets mdash and has a long list of
accomplishments and proven progress to
back up the title
RISING FROM THE ASHES TO A NEW DAY
In 2005 things looked dour for the
fl eet But at the end of that year the City
hired John Hunt mdash fl eet manager for the
City of Fresno at the time and that yearrsquos
winner of Government Fleetrsquos Public Sec-
tor Fleet Manager of the Year With prov-
en successes the City of Portland hoped
he could breathe new life into the fl eet
Little did they know that over the next
few years Hunt and CityFleet staff would
transform as a team that would rise so
swiftly through the ranks mdash from No 78
in 2006 No 9 in 2007 No 4 in 2008 and
2009 No 2 in 2010 and now No 1
Despite such a dramatic climb on the
day of the announcement Hunt was still
unsure if hersquod secured the top spot mdash
right up until the moment the winner was
announced
ldquoEach year is a new competition with a
fresh clean slate We were No 2 last year
but we knew that didnrsquot mean we couldnrsquot
be beat by another organizationrdquo he said
ldquoBeing named among the 100 Best is
quite an honor because it means that an
organization has made a conscious deci-
sion to improve Portland staff made the
commitment and we are very excited to
be named No 1 this yearrdquo
When Hunt was hired in 2005 the
fl eet had a less-than-stellar reputation and
major hurdles to overcome Fleet needed
to boost operational effi ciency improve
services and fi nd a way to save money
On top of that were greater less tangible
challenges building trust with custom-
ers demonstrating proven best practices
and most of all possessing a high level
of faith
So how did the fl eet get turned around
Hunt said it started with relationships
ldquoThere may be many but I think the
basic secret to success is building trust
and reliability with your team custom-
ers your boss and the elected offi cialsrdquo
he said
Hunt started by identifying employee
strengths and matching them to the right
jobs After creating this strong founda-
tion for the fl eet he looked for opportu-
nities for improvement then gave fl eet
staff tools to help them advance and
achieve success Most importantly he
believed in his team
ldquoWe have staff members who have
been with CityFleet for nearly 30 years
That institutional knowledge is invalu-
able We listened to their ideas for im-
provement and empowered them Once
everyone in the organization believed in
themselves the stakeholders began to
believe in CityFleetrdquo he said ldquoOur staff
is our most valuable resource and City-
Fleet staff worked hard to improve over
the last fi ve years The team has shaped
a refreshed fl eet organization through
monumental changes in business perfor-
mance motivation work environment
attitude effi ciency communication and
cost-effectivenessrdquo
RELATIONSHIPS BUILD THE FLEETHunt and his team also worked very
hard to build customer relationships
They knew creating trust with its custom-
ers was a must for the success of the fl eet
ldquoBuilding trust is important because we
deal with equipment that must be main-
tained properly for the safety of City em-
ployees and the publicrdquo Hunt said ldquoAs a
service provider our goal is to deliver ex-
cellent service to our customers Under-
A SWIFT RISE TO FAMEFrom an unranked position in 2005 to No 2 last year the City of Portland Ore CityFleetrsquos dedication helped the organization shoot quickly to the top and be named No 1 one among the ldquo100 Best Fleetsrdquo
BY SHELLEY MIKA
A few of the accomplishments that have helped the City of Portland Ore rise to the top of the 100 Best Fleets program includebull Accelerated staff development and trainingbull Right-sized fl eet resulting in $4 million in
savingsbull Reduced overtime costs by 89 percentbull Doubled total ASE Master technicians on
staff
AT A GLANCE
GF07_Winnerindd 18GF07_Winnerindd 18 7511 32011 PM7511 32011 PM
Government Fleet JulyAugust 2011 19
standing their needs is the fi rst step and
we strive to provide service in a way that
makes customers want to come to usrdquo
With this charge in mind CityFleet
asked its customers to evaluate fl eet
analyzed the results then targeted large-
scale improvements When individual
concerns arose CityFleet addressed them
face-to-face whenever possible If it was
not possible to do so in person staffers
picked up the phone Then they acted
ldquoAs CityFleet continued to deliver on
promises customer trust in the organiza-
tion grewrdquo Hunt said
Customer satisfaction soon rose now
reaching astonishing levels CityFleet
reached a 98-percent customer satis-
faction rating even with a workload of
27000 work orders each year In fact
recent customer survey scores were more
than double the second-best service pro-
viders in the City
ldquoThese are spectacular results by
any measurerdquo Hunt said ldquoBut the short
time frame in which CityFleet developed
best practices implemented them and
tracked the results is especially impres-
sive And the fact that the results of the
survey indicated that CityFleet improved
more than any other city service surveyed
is astoundingrdquo
As customer satisfaction has continued
to improve so has employeesrsquo belief in
their abilities ldquoEmployees now feel pride
in their workplace see satisfi ed custom-
ers and have come to trust the managers
and themselvesrdquo Hunt said
A LONG LIST OF ACCOMPLISHMENTS
While it rates high among the reasons
CityFleet is successful customer and em-
ployee satisfaction are only the beginning
of a long list of accomplishments To list
all of them over the last year mdash let alone
the last fi ve years mdash would fi ll the pages
of Government Fleet In fact there was
only room for the top highlights on its ap-
plication
ldquoThere are so many other good things
we are doing I kept thinking of more
things I wish we would have added even
after the application had been submittedrdquo
Hunt said
However a few of the fl eetrsquos most
notable accomplishments are as follows
CityFleet
bull Accelerated staff development and
training
bull Right-sized the Cityrsquos fl eet by 192
units saving $4 million
bull Improved repair turnaround times
customer satisfaction and competi-
tiveness
bull Doubled the number of Automotive
Service Excellence (ASE) certifi ed
Master Technicians by offering cer-
tifi cation pay
bull Reduced overtime costs by 89 per-
cent through a more streamlined
workfl ow and new shop tools
bull Reduced commercial repairs by $1
million over two years through reor-
ganization of shop operations
bull Reduced parts costs by $300000 (36
percent) through bar coding inven-
tory management market analysis
and volume purchases
bull Became certifi ed as an Eco-Logical
Business by the Pollution Prevention
Excellence program
bull Recouped $1 million at auction for
the fl eet replacement fund
bull Signifi cantly greened the City fl eet
with the expanded use of hybrid
electric diesel particulate fi lters in-
cab heaters and alternative fuels mdash
developing the largest green fl eet in
the region
bull Implemented recycling efforts
purchased a rock crusher capable
of producing 160 tons of material
per hour use of refi ned oil scrap
metal and battery recycling and
removal of 2200 yards of contami-
nated soil
(Far left) John Hunt fl eet manager for the City of Port-land Ore motivates staff and proudly displays the teamrsquos ldquo100 Best Fleetsrdquo trophy which celebrates the whole teamrsquos efforts Fleet staff members are pictured maintaining ve-hicles and providing necessary repairs
GF07_Winnerindd 19GF07_Winnerindd 19 7511 32013 PM7511 32013 PM
20 Government Fleet JulyAugust 2011
1 0 0 B E S T W I N N E R S
GF0111ferrellgasindd 1 122010 122740 PM
bull Overall reduced the operating bud-
get by $17 million over the last
year and $5 million over the last
two years through new reporting
analysis right-sizing business part-
nerships computer programs time
standards inventory management
staff analysis and implementation
of a new fuel system
Hunt attributes the fl eetrsquos success to
committed staff a competitive business
model and the implementation of key
fl eet best practices He also continually
relies on the advice of past and present
fl eet managers and fl eet organizations
like the American Public Works Asso-
ciation (APWA) National Association
of Fleet Administrators (NAFA) Public
Fleet Managers Association and the Or-
egon Public Fleet Managers Group
ldquoPublic sector fl eets are not in direct
competition with one another so we
share valuable information and ideas all
the time between organizationsrdquo he said
ldquoMany years ago a great fl eet manager
used to say lsquosave your money hard times
are comingrsquo This lesson along with
many others helped prepare us for these
tough fi nancial timesrdquo
LESSONS LEARNED AND TRUST CULTURE BUILT
Along the way Hunt and his team
have learned some valuable lessons other
fl eets can benefi t from too Hunt said
chief among them is building a high trust
culture Part and parcel to that are open
lines of communication and continued
collaboration mdash like the weekly team
meetings he holds listening to concerns
and working directly with staff
Hunt said another excellent way to pro-
mote communication is by establishing a
Labor Management Committee (LMC)
which provides a regular structure for
sharing opinions and suggestions ldquoFor us
the group has become a cohesive force for
change and improvementrdquo he said
In terms of working with customers
Hunt and his team live by the notion of
treating customers the way they would want
to be treated by service professionals
And for the fl eet overall he recom-
mends being proactive rather than reac-
tive and investing heavily in the staff
ldquoGo out and meet with your customers to
fi nd out what they need and show them
that you are listening We proactively
meet with our customers fi nding ways to
help them achieve their goalsrdquo he said
ldquoEncourage teamwork and listen to your
staff mdash they know the business and they
work directly with the customers They
are your greatest assetsrdquo
OFFERING A SINCERE THANKS TO THE INDUSTRY
Hunt said he owes many thanks to
those who helped him lead his fl eet to
success For starters he thanks Govern-ment Fleet INVERS Mobility Solutions
and Tom Johnson for making the program
possible And of course he thanks his own
partners at the City mdash the Mayor and City
Council the Offi ce of Management amp Fi-
nance leadership team the customers and
of course the CityFleet team
ldquoCityFleet collaborates daily to pro-
vide excellent service and fi nd solutions
to each challengerdquo he said ldquoOnce we had
built trust our customers were willing to
provide us with feedback and help us to
understand special project needs from an
operations perspectiverdquo
He also extends gratitude to his
peers ldquoThere are many fl eet profession-
als who donate their time and fl eet anal-
ysis to others in the industry All they
want in return is for another fl eet to be
successful and for the betterment of the
fl eet industry in generalrdquo he said ldquoThis
includes past and present fl eet manag-
ers manufacturers and our vendors Irsquod
like to thank all of those folks for giving
generously to the fl eet industryrdquo
Last he lends a gracious nod to all of
the fl eet families ldquoTheir encouragement
and support make it possible for us to come
to work and do well each dayrdquo he said
STRIVING FOR CONTINUED SUCCESS
As Hunt refl ects on his fl eet be-
ing named No 1 he looks to the hard
work of his team the hard work of his
100 Best competition and the drive the
100 Best program offered his fl eet in its
rise to success ldquoI am extremely proud
of our team both at CityFleet as well
as the bureaus we serve and how we
work together to meet the challenge of
delivering quality service in these tough
economic timesrdquo he said ldquoIt feels great
to be named the No 1 Fleet in North
America but humbling at the same time
All of the fl eets that entered the 100 Best
Fleets program are doing good things
and continue to improve every day The
program is great in that it provides fl eets
with a road map for progressrdquo
Always focused on continuous im-
provement Hunt is sure to celebrate the
success on behalf of the hard work of his
team but is also quick to set new goals
ldquoCityFleet has made a conscious effort
over the last few years to build up the core
foundation of business operationsrdquo Hunt
said ldquoNow we are ready to move forward
and explore new challengesrdquo
SOURCEJohn Hunt fleet manager City of Portland Ore E-mail johnhuntportlandoregongov
CityFleet employees log an average 27000 work orders per year and recent customer service scores have been steadily increasing
GF07_Winnerindd 20GF07_Winnerindd 20 7511 32018 PM7511 32018 PM
When it comes to alternative fuels propane is far and away the best alternative
855-4AUTOGAS
GF0111ferrellgasindd 1 122010 122740 PMGF07_Winnerindd 21GF07_Winnerindd 21 7511 32020 PM7511 32020 PM
22 Government Fleet JulyAugust 2011
The 4th annual Government Fleet
Expo amp Conference (GFX)
held at the San Diego Conven-
tion Center in Southern California
June 6-8 brought together more than
550 public sector fl eet professionals
and industry suppliers
Former MLB all-star pitcher Dave
Dravecky opened with an inspirational
keynote address and Denton Cinque-
grana senior markets editor at OPIS
gave a keynote speech on the state of
the fuel market The conference includ-
ed the 2011 Public Sector Fleet Man-
ager of the Year and ldquo100 Best Fleetsrdquo
awards ceremonies engaging presenta-
tions and panels featuring fl eet experts
numerous networking opportunities
more than 85 exhibit booths and a
chance to explore San Diegorsquos Gaslamp
Quarter
Next yearrsquos event is scheduled for
June 18-20 2012 at the Colorado Con-
vention Center in Denver
Event coverage and an extended
photo gallery are available at www
gfl eetcom Keywords GFX 2011
2011 EXPOUNITES FLEET PROFESSIONALS IN SUNNY SAN DIEGO
Three days of sessions keynote speeches and networking gave at-tendees ideas solutions to take back and test in their fl eets
(Above left) Aaron Alvarado from City of Tempe Ariz conducts a session(Above right) MLB all-star pitcher Dave Dravecky presents a keynote
A networking power session on ldquoFleet Challenges and Solutionsrdquo brought fl eet professionals together to help each other reach their common goals
A pre-session on best practices from the 100 Best Fleets title ldquoLeading the Wayrdquo drew a crowd of fl eet managers looking for ideas to become one of the ldquobestrdquo
GF07_GFXindd 22GF07_GFXindd 22 7511 32054 PM7511 32054 PM
Government Fleet JulyAugust 2011 23
PHO
TOS
CO
UR
TESY
STE
VE
RIL
EY
The GFX show fl oor was packed full of new vehicles and informative displays Attendees spent quality time on the show fl oor learning about new technology and innovations
The 2012 Chevrolet Caprice Police Patrol Ve-hicle was on display
Mitsubishirsquos iMiEV zero-emissions vehicle packs a lot of punch in its small package
MEMA brought an Altec AT37-G telescoping ar-ticulating aerial truck to the show fl oor
Ford and Azure Dynamics brought the Transit Connect Electric to the show
Chevroletrsquos new CNG van was on display which will also be available in an LPG version
LeasePlan amp NJPA sponsored a networking evening at the Hard Rock Cafe
(Above amp Below) At the fi rst opening recep-tion event attendees were given opportuni-ties to network and grab a bite to eat
(Above) EnviroGuard had its low polluting lawn mowers on display
(Left) Attendees had several op-portunities to visit with vendors
(Right) Informative displays and on-site product demos were pro-vided at several booths
GF07_GFXindd 23GF07_GFXindd 23 7511 32105 PM7511 32105 PM
24 Government Fleet JulyAugust 2011
FPAR00360_D209891_VINad_R03indd 1 6911 255 PM
WT0711fordpartsindd 1 61011 43215 PM
The 100 Best Fleets recognizes and rewards peak-performing fl eet operations in North America and identifi es and encourages ever-increasing levels of performance improvement
1 PORTLAND OR John Hunt CPFP 2490 400 7 77
NOTABLE ACCOMPLISHMENTS Despite constantly declining budgets the fl eet accelerated staff development and ramped up training to expand its collective knowledge base The effort dramatically improved repair turnaround times and customer satisfaction Fleet also successfully negotiated ASE Master technician pay doubled personal tool allowance expanded shop tools and increased technician salaries for 2012
2 SAN BERNARDINO COUNTY CA Roger Weaver CPFP 3500 400 6 83
NOTABLE ACCOMPLISHMENTS Implemented comprehensive centralization initiatives with major users (sheriff fi re special districts human services and public works) In response to the economic downturn the department reported cumulative savings andor cost avoidance of $4114135 (FY2010-11 year-to-date and estimated) Some of these reductions are ongoingrecurring from previous years for a grand total of $171 million over the last seven years A ldquoNew Employee Handbookrdquo covering County safety and departmental policies was produced and also reviewed annually during work performance evaluations with all current employees
3 CITY OF COLUMBUS OH Kelly Reagan 3035 2884 4 120
NOTABLE ACCOMPLISHMENTS The City is currently constructing what will be the Cityrsquos fi rst compressed natural gas (CNG) fueling station and the largest and only fast-fi ll CNG station with public access in Ohio The City also increased morale Investments in training and safety equaled tangible results in the morale of City technicians Currently 83 percent of City mechanics are ASE certifi ed 55 percent are Master ASEs (73 employees hold 543 ASE certifi cations) The City also obtained the ASE Blue Seal for the fourth time in 2011 Due to the Cityrsquos increased focus on training testing and safety it has been able to steadily reduce its parts and services expenses thus reducing billing to City agencies
4 CITY OF CONROE TX Thomas Higgs 300 193 1 6
NOTABLE ACCOMPLISHMENTS In 2010 the City implemented an Interlocal Agreement with two external customers adding a total of 75 vehicles without adding a technician and estimated revenues of $83000 or approximately 8 percent of current approved budget Internal fl eet availability was increased from 96 percent to 98-plus percent for internal customers The City saved additional funds by negotiations with parts suppliers for increased discounts and technology utilization It has maintained certifi cation as an ASE Blue Seal shop for the past four years and 100 percent of staff is ASE certifi ed
5 CITY OF CULVER CITY CA Paul Condran 582 32 1 38
NOTABLE ACCOMPLISHMENTS The City held its second Regulatory Technical Summit in 2010 bringing together reps from more than 50 citiesagencies and industry policy makers The fl eet has also accomplished a sustainable fl eet progression 85 percent of the heavy-duty fl eet operates on CNG 28 percent of light-duty overall on-road fl eet is alternative fuelhybrid The City re-powered 12 heavy-duty CNG transit buses with the newest Cummins CNG engines using a $360000 grant The City was also the winner of the 2010 NAFA Fleet Management Association Sustainable Fleet Award for heavy-duty fl eets and has consistently ranked in the top 20 ldquo100 Best Fleetsrdquo since 2004
6 POLK COUNTY FL Bob Stanton CPFP 2575 332 11 35
NOTABLE ACCOMPLISHMENTS The County insourced its third County municipal fl eet operation (City of Ft Meade Fla) into fl eet operations Since 2010 the County has absorbed three municipal fl eet operations The Countyrsquos vehicle leasing program has been expanded to include County municipal governments allowing municipalities to spread limited capital resources over a broader range of vehicles It began using Craigslistcom to sell parts from salvaged vehicle The County also formed and leads a local consortium consisting of the Polk School Board City of Bartow Fla local Florida DOT district offi ce and the County to explore a partnership to collectively bring CNG into the County
7 CITY OF MOLINE IL JD Schulte CPFP 182 215 1 11
NOTABLE ACCOMPLISHMENTS The City has completed negotiations with a vendor selected to remove all lead wheel weights from inventory and supply the City with lead-free weights All Allison World Transmissions have been converted to a fully synthetic fl uid and oil-drain intervals were extended on these units to a full four years All City technicians use laptops on their toolboxes with the ability to view a live dashboard feed for fi ve key performance indicators (KPIs) Technicians are now able to see shop turnaround time for work orders open work orders by status scheduled versus non-scheduled repairs technician productivity by percentage and work orders with potential comebacks
8 CITY OF COLORADO SPRINGS CO Tom Monarco 2468 2053 8 67
NOTABLE ACCOMPLISHMENTS In 2010 the City completed the upgrade of its fl eet information system partnering with one of its customers City Transit to share costs of the upgrade and training It completed its upgrade of the fuel system which consisted of upgrading 11 sites that dispense nearly 22 million gallons of fuel annually Through the use of fuel futures pricing in 2010 the City saved nearly $5 million Fleet has another fuel contract in place for 2011 that should save the City another $4 million
9 CITY OF LOS ANGELES CA Richard Coulson 6007 5102 29 421
NOTABLE ACCOMPLISHMENTS Through evaluating fl eet to ensure it is the right size for operations the City reduced total inventory by more than 900 units Parts expenditures were reduced by carefully identifying preventive maintenance (PM) schedules PM checklists were also revised to maximize technician effi ciency The City has also worked to educate policy makers regarding the ldquoscience of fl eet maintenancerdquo It invested time educating policy makers about the cause and effect relationships between deferring maintenance and deferring vehicle replacements as well as provided tours of fl eet facilities
TOP PUBLIC SECTOR SPONSORED BY
FLEETS RECOGNIZED
RANK FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
Now with Hillsborough County Fla
GF07_Directoryindd 24GF07_Directoryindd 24 7511 34425 PM7511 34425 PM
With 24-hour access FordPartscom allows you to fi nd everything you need anytime you want The VIN search feature is a simple solution to fi nding the exact part you need to get the job done right Therersquos no better way to order parts than FordPartscom
ANY FORD PARTANY TIME
Let VIN search do the work
And you can order any time mdash so therersquos less downtime
FPAR00360_D209891_VINad_R03indd 1 6911 255 PM
WT0711fordpartsindd 1 61011 43215 PMGF07_Directoryindd 25GF07_Directoryindd 25 7511 34427 PM7511 34427 PM
26 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
10 CITY OF RIVERSIDE CA Kris Martinez 1041 320 2 35
NOTABLE ACCOMPLISHMENTS Alternative-fuel use by City vehicles increased The total of alternative fuel in use by the City has increased by 12 percent from 43064 to 48893 gallons of CNG per month reducing air emissions and fl eet operating costs due to the low cost of CNG The percentage of alternative-fuel vehicles in fl eet has increased dramatically The number of targeted vehicle classes has increased from 53 percent to 72 percent and the percent of clean vehicles has increased from 69 percent to 89 percent The City also instituted a Green Action Plan with a goal to reduce mobile sources of pollution by 5 percent through programs and partnerships
11 CITY OF FT LAUDERDALE FL John Rencher 1230 290 1 51
NOTABLE ACCOMPLISHMENTS In 2010 the City concluded a three-year vehicle and equipment utilization study and fl eet right-sizing program resulting in annual budgetary savings of $222300 and capital expenditure savings of more than $13 million It purchased two new hybrid aerial bucket trucks to replace older models using a grant in the amount of $150272 The grant was also used for retrofi tting 730 vehicles with CANceivers a fuel interface device providing accurate fueling data and idle time Fleet also achieved savings from cannibalization of totaled vehicles Instead of auctioning vehicles at $200 per unit the vehicles are retained to be ldquoparted outrdquo to save on parts costs
12 CITY OF AUSTIN TX Gerald Calk 3800 1400 7 199
NOTABLE ACCOMPLISHMENTS Fleet performed a self-assessment identifying areas of concern with a special emphasis on internal controls and environmental compliance Once weaknesses were discovered the City worked on restructuring its organization to cover certain areas as well as ensure compliance with regulatory agencies By doing this self-assessment and aligning operational needs with the overall needs of the City fl eet was able to hire needed personnel to strengthen its organization The City was a recipient of the 2011 NAFA Fleet Management Association Sustainable Fleet award and four of six service centers are ASE Blue Seal certifi ed
13 CITY OF FAYETTEVILLE AR Dennis Pratt 322 236 1 17
NOTABLE ACCOMPLISHMENTS The City continued with its green initiatives in 2010 purchasing one hydraulic launch assist (HLA) Solid Waste side loader started full use of re-refi ned oil with Micro Green oil fi lters and continued with oil sampling driving change intervals The City started using its fl eet information system graphics module to store wiring diagrams warranty and other service information and started using an online vehicle auction company to sell surplus fl eet vehicles Team members have continued their training with increased ASE and EVT certifi cations
14 MANATEE COUNTY FL Michael Brennan 849 499 3 35
NOTABLE ACCOMPLISHMENTS The County revised its preventive maintenance program increasing PM-generated repairs by more than 35 percent while maintaining a 93-percent fl eet availability average It continued reassignment of underutilized units reducing capital spend by more than $800000 The County was also award a $159 million grant for a new central maintenance and transit operations facility Team technicians also placed fi rst in a maintenance competition sponsored by the Florida DOT winning the ldquoknowledge examrdquo The County has also continued a leading role in the County-wide ldquoGreen Teamrdquo promoting environmental stewardship across departmental lines
15 CITY amp COUNTY OF DENVER CO Ernie Ivy 1233 194 7 93
NOTABLE ACCOMPLISHMENTS The Denver Fleet Management Division completed implementation of a new fl eet management software system converting 15 years of historic data and adjusting operations to best utilize the systems features It moved to a City-wide system for tracking procurement streamlining the purchase of parts and materials and increasing accountability The Division also opened a new fl eet facility that is anticipated to be LEED Gold certifi ed and will incorporate employee ideas for improving operations and enhancing customer service
16 CITY OF SACRAMENTO CA Keith Leech 2214 592 6 104
NOTABLE ACCOMPLISHMENTS The City upgraded its Fleet Management Technology Toolkit which are AssetWorks Fleet Focus (M5) and Fuel Focus technology upgrades that provide multiple enhancements and integrations to gather format and disseminate information to establish the business intelligence required to make data-driven decisions Itrsquos return-on-investment (ROI) analysis demonstrated an annual benefi t of $720000 after a pilot program with Zonar GPS telematics and more than $700000 after outsourcing parts management to NAPA Integrated Business Solutions (IBS) The City also participated in a multi-agency municipal project that benchmarked fl eet costs and statistical trends including fl eet utilization fuel consumption and emissions
17 CITY OF FORT WORTH TX Wayne Corum 2990 463 3 108
NOTABLE ACCOMPLISHMENTS The City competed in a managed competition process for vehicle maintenance and was retained as the maintenance provider for the City It is fi nalizing and implementing a National Fuel Contract In the fi rst six months 16 different government agencies from four states have already utilized the contract The City is continuing to expand alternative-fuel use with investments into fueling infrastructure (ethanol propane and electric) and alternative-fuel vehicle acquisitions (hybrid electric and propane)
18 CITY OF ROCHESTER NY Michael Quattrone 2074 205 1 79
NOTABLE ACCOMPLISHMENTS The City completed the Government Fleet Management AllianceFleet Counselor Services certifi cation program at 97 percent It is continuously working on the Divisionrsquos Policy and Procedures manual The City has more than 125 management-approved policy and procedures in 16 different categories providing employees with clarity in City goals daily work and delivering managementrsquos expectations It also developed service level agreements (SLAs) with all customers including seasonal SLAs
19 CITY OF EUGENE OR Tony Jobanek 558 101 1 28
NOTABLE ACCOMPLISHMENTS The Cityrsquos Fleet Services section recently became an Eco-Biz certifi ed fl eet facility The goal of the program is to prevent and minimize pollution generated by small businesses in the Lane County Ore area It implemented a dashboard system that provides key information in a timely manner The City is also proactively in pursuit of an electric technology demonstration program It was identifi ed by the State as one of the fi rst public organizations to participate in demonstration testing of the Toyota plug-in Prius hybrid-electric sedan Mitsubishi iMiEV all-electric sedan and is scheduled to purchase a Nissan LEAF all-electric sedan in summer 2011
20 CITY OF DENTON TX Mike Ellis 615 202 1 21
NOTABLE ACCOMPLISHMENTS The City opened a new alternative-fuel site and began dispensing biodiesel and ethanol products with the projected annual purchase of 664000 gallons of biodiesel and at least 40000 gallons of E-85 It has converted 72 percent of its fuel purchases to biodiesel It deployed fi ltration systems on all landfi ll and refuse equipment to increase oil drain intervals which reduces labor cost and conserves oil while improving reliability It also developed an in-house mentoring program designed to increase productivity effi ciency and knowledge by partnering a less-experienced technician with an ASE-certifi ed Master Technician
RANK FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
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GF0711discreteindd 1 7111 91525 AM
INVERS Mobility Solutions bull 6047421145 bull 8663080091
FF0909inversindd 1 9909 21000 PMGF12-54_1-6HouseADindd 1 122910 95043 AM
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28 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
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THE FOLLOWING FLEETS LISTED ALPHABETICALLY HAVE BEEN JUDGED AMONG THE 100 BEST FLEETS IN THE NORTH AMERICA
FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
ALACHUA COUNTY FL Ray Griffi n CPM 306 416 2 16
NOTABLE ACCOMPLISHMENTS Implemented ldquo20-percent by 2010 Reduction Planrdquo demonstrating how the County can reduce fuel consumption by 20 percent by 2020 Created Fleet Management Comprehensive Plan an administrative procedure booklet that outlines policies and fl eet management practices and reduced take-home vehicles by 52 percent
ALAMEDA COUNTY CA Doug Bond 1093 0 3 13
NOTABLE ACCOMPLISHMENTS Wrote and implemented new County Ordinance that updated and enhanced vehicle-use polices Reduced fl eet by 80 under-utilized vehicles (7-percent reduction) and replaced 29 vehicles with alternative-fuel units for a savings of $741129 for this fi scal year
ARAPAHOE COUNTY CO Randy Campbell 357 483 2 20
NOTABLE ACCOMPLISHMENTS Initiated full electronic pre- and post-trip inspection program for units that require inspection under Federal Motor Carrier Safety Administration (FMCSA) and Colorado state law The system enables a ldquorepair-before-failurerdquo strategy that lowers operating costs and increases compliance
ATLANTIC COUNTY UTILITIES AUTHORITY NJ Gene Petitt 113 70 2 13
NOTABLE ACCOMPLISHMENTS The County opened a compressed natural gas (CNG) fueling station using $19 million in grant funding to build the facility along with the incremental costs of purchasing 15 CNG vehicles Also implemented green vehicle purchasing and anti-idling policies
AUGUSTA-RICHMOND COUNTY GA Ron Crowden 1265 1259 4 49
NOTABLE ACCOMPLISHMENTS Fleet management shifted procurement funding for public safety vehicles from the General Fund - Capital Outlay to Sales Tax (a shift of $12 million) increasing the number of public safety vehicles purchased over the next fi ve years Allowed contractor to insource repair work for local branch of Salvation Army
CITRUS COUNTY FL Michael Webster 397 165 1 12
NOTABLE ACCOMPLISHMENTS Began education and training program for all user departments within the County Recorded an example of a proper pre-trip inspection of a vehicle and heavy-equipment Also implemented ldquoContinuous Quality Improvementrdquo concept to encourage and promote a more business-like approach to fl eet
CITY OF ALCOA TN Steve Hillis 266 59 1 3
NOTABLE ACCOMPLISHMENTS Instituted an all-staff certifi cation policy for ASE certifi cations Initiated a monthly City-wide Fleet FOCUS report to the management of all user departments covering costs and operational effi ciencies
CITY OF AMES IA Paul Hinderaker 203 80 1 10
NOTABLE ACCOMPLISHMENTS Initiated a system to aggressively reduce past-due PM work allowing technicians to take responsibility for part of a list of overdue items Purchased new independently moveable vehicle lifts which reduces outsourcing work on large vehicles
CITY OF ANAHEIM CA Karl Hopfer 755 535 1 34
NOTABLE ACCOMPLISHMENTS Implemented monthly newsletter highlighting staff accomplishments and special activities as well as a second peer-based employee recognition program Staff training was increased to 18 hours per person minimum through use of in-house cross training and vendor-provided training
CITY OF BELLEVUE WA Peter Bednar 672 369 1 20
NOTABLE ACCOMPLISHMENTS In fi nal phase of $18 million shop modernization project increasing number of work bays per technician from 16 to 23 Utilized $530000 in grant money to help purchase 76 hybrid vehicles Upgraded to a Web-based fl eet management system and issued each technician a 10-inch laptop for ldquoon the fl yrdquo access to fl eet management system
CITY OF BOISE ID Craig Croner CPFP 890 409 5 15
NOTABLE ACCOMPLISHMENTS Completed fi rst year of fully centralized Mobile Fleet Equipment operations resulting in net savings for Parks Dept of 12 percent over 2009 Implemented a city-wide used-vehicle procurement contract Also implemented a centralized Web-based motor pool system at multiple locations around the City
CITY OF CHICAGO IL Patrick Harney 7862 3664 14 635
NOTABLE ACCOMPLISHMENTS Instituted a three-year light-duty vehicle reduction plan for a total end-of-project savings of approximately $1 million Added parts and service lines to new-vehicle and equipment purchase contracts allowing fl eet to receive maintenance services from same contractors from which the City purchases new vehicles and equipment
CITY OF CONCORD NC Daniel Nuckolls CAFM 797 84 1 12
NOTABLE ACCOMPLISHMENTS Introduced Intranet page that allows customers to request services online search work orders and view PM and cost information per vehicle Program was created in-house and at no cost Added fi rst ROUSH propane-powered truck to fl eet operating out of the City airport
CITY OF DURHAM NC Larry Cash 1357 345 3 52
NOTABLE ACCOMPLISHMENTS Embraced Cityrsquos ldquoCulture of Servicerdquo concept based on a three-prong approach service to the customer service to the community and service to the staff City promoted a customer appreciation day which included door prizes and a light breakfast
CITY OF EDMONTON AB Steve Rapanos 3731 697 13 640
NOTABLE ACCOMPLISHMENTS Built a transit bus garage with LEED Silver certifi cation obtained National Safety Mark certifi cation implemented a coolant management system changing the entire fl eet to long-life anti-freeze and engineered a portable detachable winch assembly for pulling ldquodeadrdquo vehicles onto a hoist
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GF05-2011
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30 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
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CITY OF FAIRFIELD CA David Renschler CPFP 261 139 1 14
NOTABLE ACCOMPLISHMENTS Installed new GFI Genfare electronic fare boxes on all 56 transit coaches in just three days The City imposed mandatory furlough of 26 days on City employees eliminating 23 vehicles due to under-utilization Also the City extended oil change intervals from 3000 to 5000 miles
CITY OF FARGO ND Harold Pederson 446 324 2 37
NOTABLE ACCOMPLISHMENTS Implemented bar coding of all inventory in both maintenance shops Scheduled four days of additional training in the inventory portion of the Cityrsquos fl eet management software for parts staff which are actively reviewing and liquidating seldom-used and obsolete parts inventory
CITY OF FT WAYNE IN Larry Campbell CPFP 1088 438 2 28
NOTABLE ACCOMPLISHMENTS Developed fi rst-of-its kind hybrid sewer jet truck working with International Eaton and Sewer Equipment of America Continued purchasing additional hybrid vehicles added new LED lights to fueling island for a 77-percent energy savings and removed lead wheel weights from tires for steel weights
CITY OF GOODYEAR AZ Richard Sweepe 354 16 1 6
NOTABLE ACCOMPLISHMENTS Conducted quarterly utilization reviews resulting in $185000 in savings due to removal of under-utilized units Re-purposed trucks from use by Water Division for an eighth of the cost of new vehicles Streamlined vehicle specifi cations
CITY OF HENDERSON NV Robert Murnane 1057 240 1 21
NOTABLE ACCOMPLISHMENTS Started a car-sharing motor pool at City Hall campus implemented the EJ Ward fuel management system at two main fuel locations revised vehicle replacement schedules implemented fl eet downsizing project and entered into joint service agreement with neighboring jurisdiction to handle police motorcycle maintenance
CITY OF IRVING TX Ramiro Lopez 803 127 2 19
NOTABLE ACCOMPLISHMENTS Enhanced communications among staff and customers with focus groups and frequent meetings Cost savings are being realized through fuel pricing fuel conservation and position responsibility enhancements Implemented technician accountability controls increasing performance and fl eet availability
CITY OF KAMLOOPS BC Ian Hammond 292 147 1 19
NOTABLE ACCOMPLISHMENTS Initiated a pilot program to explore hydrogen as an alternate fuel Contracted with a Vancouver Island-based company to install an on-demand hydrogen generator on one of the Cityrsquos service trucks Pilotrsquos initial results show dramatic decreases in CO2 and NOx Staff is certifi ed to perform hydrogen conversions
CITY OF LAKELAND FL Gary McLean CPFP 1088 190 1 30
NOTABLE ACCOMPLISHMENTS Rebuilt vehicle replacement process teaming with departmental leadership and Cityrsquos fl eet Utilization Management Committee (FUMC) Down-sized administrative vehicles reducing purchase and fuel costs Established new auction contract and one-time repair limits as well as $500 repair limit on ldquosparerdquo vehicles
CITY OF LITTLE ROCK AR Wendell Jones 1060 160 2 70
NOTABLE ACCOMPLISHMENTS Increased number of workstations to one cloud computer workstation per technician (from one or two in each shop) Recently began a self-evaluation and improvement plan utilizing Fleet Sentinel Management program
CITY OF LONG BEACH CA Leslie Horikawa 1591 68 8 85
NOTABLE ACCOMPLISHMENTS Implemented rigorous campaign to bring maintenance program to 94-percent completion rate reaching a high of 96 percent Keeping a cap on overtime expenditures and rotating staff and providing opportunities to gain skills in various positions Implementing a loaner pool program as part of a vehicle reduction plan
CITY OF MARIETTABLW GA Scott Lawler 557 104 1 14
NOTABLE ACCOMPLISHMENTS Established an internal online customer survey after vehicleequipment is repaired Focused on preparing and receiving a signed service level agreement (SLA) from Power Utility department which was completed within one year Purchased software allowing fl eet to upload latest service bulletin fi x for re-fl ashing a vehiclersquos ECU
CITY OF MESA AZ Peter Scarafi otti CDM CAFM CEM CPFP 1450 50 2 76
NOTABLE ACCOMPLISHMENTS Warranty Recovery Program is on track to recover more than $600000 in warranty YTD in 2011 recovering $433000 in 2010 Shop employees have more than 300 ASE certifi cations and City has received Clean Cities Coalition Clean Air award for past eight years
CITY OF MIAMI FL Jose Davila Sr 1951 178 1 67
NOTABLE ACCOMPLISHMENTS Improved employeemanagement relations Moved stockroom management in-house Took on yearly inspection of almost 500 commercial hauler trucks Changed the way the City gauges itrsquos employees productivity
CITY OF NEW YORK DCAS NY Stephen Weir 2127 80 0 9
NOTABLE ACCOMPLISHMENTS Spearheaded a number of green initiatives to established NYC as premier Green City in US including commitment to receive 50 Chevrolet Volts by June secure 10 of the fi rst Ford Transit Connect Electric vehicles and secure a no-cost two-year lease for 10 Navistar eStar electric trucks
CITY OF NEW YORK PARKS amp REC NY Keith Kerman 1863 774 8 60
NOTABLE ACCOMPLISHMENTS Completed Agencyrsquos second pilot of B-50 fuel this time for all diesel vehicles in Borough of Staten Island Parks uses B-20 in all vehicles Expecting delivery of fi ve Chevrolet Volts and fi ve Navistar Class 4 all-electric vans for use in playground repair two International hybrid buses and 11 Kenworth hybrid medium-duty trucks
CITY OF OCEANSIDE CA Jeffery Hart 458 25 1 14
NOTABLE ACCOMPLISHMENTS Underwent complete management and offi ce staff change Changed vehicle check-out processes after repairs cross-training staff in areas of emergency vehicles fi re apparatus off-road equipment and fabrication igniting new wave of training opportunities Also ramped up safety program and converted below-ground tanks to biodiesel
CITY OF ROANOKE VA Kenneth Bernard 600 250 1 25
NOTABLE ACCOMPLISHMENTS Implemented new equipment including a Versus scanner 450 kW standby generator Aerosol can recycling unit and nitrogen generator for tire service Also upgraded the shop to be WiFi capable Established positive sustainable maintenance practices and have developed a team with a solid culture
FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
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Thank you to the 2011 Sponsors of
wwwGovFleetExpocom
GFX05
-0311
MARK YOUR CALENDAR FOR NEXT YEAR
June 18-20 2012Colorado Convention CenterDenver CO
05-0311
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GF0611gfx_sponsorsindd 1 51711 101722 AMGF07_Directoryindd 31GF07_Directoryindd 31 7511 34435 PM7511 34435 PM
32 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
PROTECT YOUR FLEET
GF0711auditindd 1 7111 92820 AM
CITY OF SAN ANTONIO TX Florencio Pena 3715 1075 7 171
NOTABLE ACCOMPLISHMENTS Installed automatic vehicle location (AVL) in approximately 250 Solid Waste Management automated side-loader trucks Currently reviewing equipment lifecycles for many vehicle classes In FY2010 City passed environmental ordinance requiring vehicle purchases to be the most environmentally responsible equipment available
CITY OF SANTA ANA CA Rick Longobart 900 300 1 36
NOTABLE ACCOMPLISHMENTS Developed a cohesive work unit and camaraderie to overcome fi nancial shortfalls City proved in-house maintenance was more cost effi cient than outsourcing functions Demonstrated a $500000 savings through utilization effi ciency and improved communication
CITY OF SUFFOLK VA Jason LaLonde 1100 250 1 22
NOTABLE ACCOMPLISHMENTS With support and assistance from Dept of Budget and Strategic Planning a fl eet chargeback methodology information session was presented to all internal and external customers detailing expense and revenue steam on all facets of fl eet management Outfi tted all recently purchased equipment with LED lighting for increased visibility
CITY OF TAMPA FL Tim Perry 2682 218 2 57
NOTABLE ACCOMPLISHMENTS Authored revised City-wide Vehicle Operations policy which includes provisions for anti-idling cell phone and tobacco use driver training etc Took on responsibility for Tampa Fire Rescuersquos non-combat vehicles and equipment in 2009 completing integration in 2010 Also utilized outside vendor for heavy-tire road calls
CITY OF TEMPE AZ Aaron Alvarado 800 250 2 30
NOTABLE ACCOMPLISHMENTS Implemented ldquoThe Four Disciplines of Execution (4DX)rdquo by Franklin Covey At the City manager level guidance was put out to initiate an internal operating system to begin to change the culture and mind-set of all City departments
CITY OF THOUSAND OAKS CA Larry McKinney 205 405 1 11
NOTABLE ACCOMPLISHMENTS Implemented the following recycled fi lters and anti-freeze used retread tires eliminated lead wheel weights installed new busvehicle wash that uses recycled water installed a 60000-lb bus lift reorganized fl eet warehouse initiated employee and customer service surveys and created online equipment purchase calendar
CITY OF VANCOUVER BC Doug Smith 1680 280 4 240
NOTABLE ACCOMPLISHMENTS Introduced a ldquoMake vs Buyrdquo policy to determine what work should be done in-house versus outsourced Participated in public and private fl eet benchmarking projects Analyzed key performance indicators (KPIs) through fl eet management reports Introduced new fl uid storage and electronic fl uid dispensing management system
CITY OF WILMINGTON DE Ed Stone 593 26 1 14
NOTABLE ACCOMPLISHMENTS Initiated ldquoFast Fleet Loanerrdquo pool program reduced fl eet size by 26 percent for $57000 fuel savings and $391000 capital expenditure savings lowered average fl eet age by one year resulting in $10000 approximate fuel savings lowered fl eetrsquos carbon footprint by replacing 30-percent of trash trucks and retrofi tting 27 additional trash and dump trucks
COLLIER COUNTY FL Daniel Croft 766 391 4 26
NOTABLE ACCOMPLISHMENTS Utilized totaled ambulance and transit bus for parts versus salvage saving more than $30000 in ambulance and $20000 in transit bus parts and components Built and opened vehicle washing system allowing fl eet to clean largest trucks and equipment Also one technician was selected as the State of Florida Bus Mechanic of the Year
COLORADO DEPT OF PERSONNEL ADMIN Kathy Nesbitt 6000 200 3 13
NOTABLE ACCOMPLISHMENTS Completed installation of State-owned E-85 pumps at the downtown Denver motor pool and designed and deployed E-85 tanks at three locations Currently coordinating deployment of 20 all-electric vehicles and developed a petroleum-reduction rebate program returning funds totaling $500000 to State user agencies
COUNTY OF RIVERSIDE CA Robert Howdyshell 4116 0 7 52
NOTABLE ACCOMPLISHMENTS Taking part in initiatives to lead to right-sizing the fl eet and reducing vehicle miles traveled Began right-sizing efforts in April 2010 with identifi cation of all under-utilized vehicles based on mileage versus repair costs totaling 298 vehicles removed from service and sold with 37 additional vehicles retired and sent to auction
COUNTY OF SONOMA CA David Head 1157 196 3 21
NOTABLE ACCOMPLISHMENTS Began process to outsource parts operation to NAPA IBS with no on-site staffi ng required due to use of NAPA and fl eet-based computers Costs were reduced 15-35 percent on most parts staffi ng costs were reduced by more than $230000 and the number of invoices processed per month was reduced from hundreds down to one
DAKOTA COUNTY MN Kevin Schlangen 242 74 1 12
NOTABLE ACCOMPLISHMENTS Developed and implemented fl eet operations and Fleet LockoutTagout procedure manuals as well as implemented Voyager fuel card program Constructed 55000 sq-ft fl eet storage addition to Empire campus with geothermal heating system Also expanded insourcing of fl eet services to three additional fl eets without additional staff
DISTRICT OF COLUMBIA WATER amp SEWER AUTHORITY OZ Fuller 583 1000 2 29
NOTABLE ACCOMPLISHMENTS Implemented green product purchasing and usage initiatives including vehicle lube touch-up paints brake cleaning sprays and other cleaning items Purchasing several electric charging stations for electric vehicle use and have FY-2011 vehicle purchase plans for at least 41 additional alternative-fuel vehicles
EUGENE WATER amp ELECTRIC BOARD OR Gary Lentsch 219 54 1 10
NOTABLE ACCOMPLISHMENTS One of the fi rst fl eets to measure hydraulic system ISO cleanliness and moisture while still on the vehicle Shop is currently being certifi ed toward LEEDrsquos Gold standard Implemented idle and fuel-reduction policy obtaining a 103-percent reduction in fossil fuel usage (over 2009) Also reduced take-home vehicles to on-call staff only
HARFORD COUNTY MD Warren Patrick 1015 123 2 22
NOTABLE ACCOMPLISHMENTS Dramatically increased revenue by implementing new surplus vehicle sales process The new process works not only for fl eet vehicles and equipment but offi ce furniture computers etc Utilize a 27-month historical database to maintain an optimum replacement and disposal schedule
FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
GF07_Directoryindd 32GF07_Directoryindd 32 7511 34435 PM7511 34435 PM
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GF0711auditindd 1 7111 92820 AMGF07_Directoryindd 33GF07_Directoryindd 33 7511 34437 PM7511 34437 PM
34 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
GF0611toolboxindd 1 51311 114257 AM
HOUSTON INDEPENDENT SCHOOL DISTRICT TX Mark Swackhamer 2068 60 6 150
NOTABLE ACCOMPLISHMENTS Increasing number of cameras on 647 buses from two to four All buses support and police vehicles will have telematics for a total count of 1910 units Adding particulate traps to a percentage of buses Also partnering with University of Houstonrsquos Texas Diesel Testing and Research Center on emerging emissions reduction technologies
IDAHO NATIONAL LABORATORY ITS Scott Wold 671 467 2 152
NOTABLE ACCOMPLISHMENTS Replaced almost 75 percent of fl eet with fl ex-fuel vehicles (FFVs) and put 20 new hybrid-electric sedans and SUVs into service for total of 47 hybrid vehicles Began renewing aging bus fl eet increasing fuel economy by 20 percent and carrying 1 additional passenger per vehicle Mini-motor coaches planned to improve fuel mileage by 50 percent
CITY OF INDIANAPOLIS IN John Williams 4397 905 3 106
NOTABLE ACCOMPLISHMENTS Used over 20 key performance indicators (KPIs) to manage 5300 vehicles and pieces of equipment focusing on fi ve areas daily fl eet availability PM and repair operations supply and services administrative operations and customer service Also currently employ 13 ASE Master technicians
JOINT BASE LEWIS MCCHORD FLEET OPERATION WA Michor Gentemann 62 3500 3 100
NOTABLE ACCOMPLISHMENTS Continued to improve fl eet management information system (FMIS) to track man hours spent servicing vehicles and to review the Military Expenditure Limit helping to estimate costs Implemented new inspection process that saves time by pre-evaluating a vehicle before its pulled out of service and brought into the repair shop
KING COUNTY FLEET ADMINISTRATION WA Jennifer Lindwall 1950 364 2 76
NOTABLE ACCOMPLISHMENTS Acquired several clean vehicles including a hybrid service truck that has netted a 30 percent improvement in fuel effi ciency and two hybrid bucket trucks The purchase was offset with $120500 in grants The County fl eet has been right-sized by eliminating 43 under-utilized vehicles and has increased the use of shared vehicles
KNOX COUNTY TN Phillip May 1113 217 2 20
NOTABLE ACCOMPLISHMENTS Reduced total expenditures by 4 percent total department charges by 6 percent fuel usage by 5 percent and parts inventory by 24 percent while increasing production by 6 percent and improved turnaround time by 8 percent The shop earned its second Automotive Service Excellence (ASE) Blue Seal Certifi cation
MONROE COUNTY NY Melvin Rose 940 160 1 17
NOTABLE ACCOMPLISHMENTS Cooperative public-private partnership with Rochester Institute of Technology served as the model for the recently approved E-15 by the federal government Green initiatives and inter-municipal cooperation has led to increase in use of green vehicles reduction of duplicate equipment and the construction of green fueling stations
MONTEREY COUNTY CA Thomas Abear 2074 85 5 18
NOTABLE ACCOMPLISHMENTS Increased the number of hybrids in the Countyrsquos fl eet including hybrid pickup trucks and introduced biodiesel and retired or retrofi tted nearly 100 percent of on-road diesel vehicles with particulate trap fi lters Gave staff additional training opportunities through use of in-house kiosk to access online courses
MONTGOMERY COUNTY MD DEPARTMENT OF GENERAL SERVICES
Millie Souders 2297 0 1 45
NOTABLE ACCOMPLISHMENTS Instituted a fl eet performance improvement program utilizing employee input These employee-driven ideas netted improvements in key performance requirements including increasing police vehicle and administration vehicle availability and preventive maintenance completed in 24 hours to 987 percent
NEW YORK CITY POLICE DEPARTMENT NY Gregory Dimesa 8067 0 13 453
NOTABLE ACCOMPLISHMENTS Developed a proactive preventive maintenance program which compares maintenance history with current fueling mileage showing a 1-percent overall decrease in out-of-service rate and a 12-percent reduction in vehicles requiring a tow The Department is acquiring 373 more hybrid vehicles to join the 477 already in service
NORTH DAKOTA DOT STATE FLEET SERVICES ND Paul Hanson 3329 0 8 11
NOTABLE ACCOMPLISHMENTS Switched to synthetic transmission fl uid in the heavy trucks with automatic transmissions cutting required fl uid changes per year by a third and saving an estimated 1200 gallons of transmission fl uid and 450 man hours per year Also switched to purchasing heavy trucks with synthetic gear lube saving an estimated 750 gallons annually
PALM BEACH COUNTY FLA Douglas Weichman CAFM 2141 1584 3 60
NOTABLE ACCOMPLISHMENTS Implemented replacement rating system that was above the established replacement guidelines and established low-utilization reports to help make asset reduction decisions and stretch lifecycles In addition began purchasing low-rolling resistance tires and BOLT-brand locks for utility-type vehicles to help with key control
PALM BEACH COUNTY SHERIFFrsquoS OFFICE FL Alan Lane 2500 1300 3 32
NOTABLE ACCOMPLISHMENTS Increased focus on deputy safety with tires and brakes replaced on pursuit-type vehciles on a more regular basis eg if tires are worn to 532nds or brake pads are less than 6mm Repair intervals have been increased to a four month 4000 mile schedule saving about $400000 in the Departmentrsquos annual budget
PASCO COUNTY BOARD OF COUNTY COMMISSIONERS FL
Stephen McNaughton CAFM 966 920 3 39
NOTABLE ACCOMPLISHMENTS Implemented a Generator Task Force Program to align generator procurement disposal maintenance fueling and to maintain awareness of generator actions or agreements that impact County interests The fl eet uses a Specifi cation Committee as part of the process of procuring vehicles and equipment for the County
PRINCE GEORGErsquoS COUNTY MD Richard Hilmer 3243 12 2 57
NOTABLE ACCOMPLISHMENTS Due to a 20-percent reduction in staff caused by the recession the fl eet had to turn to upfi tting contractors to outfi t its latest group purchase of police vehicles Following this model 328 police vehicles were outfi tted for a savings of over $460000 in 2011 alone
PRINCE WILLIAM COUNTY VA Matthew Villareale 1107 177 1 35
NOTABLE ACCOMPLISHMENTS Fleet management increased its review of performance data and trends including the length of time by department that each vehicle has been in for service allowing for trending and shifting of priorities The fl eet maintained its E3 (Exemplary Environmental Enterprise) status with the Environmental Excellence Program
FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
GF07_Directoryindd 34GF07_Directoryindd 34 7511 34437 PM7511 34437 PM
USE THE FLEET TOOLBOX TO
Compare your eet using a bull robust benchmarking tool Analyze labor rates bull Reduce vehicle downtimebull Benchmark staf ng against similarly sized eetsbull Ensure JIT inventory processesbull Determine facility size requirementsbull Project employee and labor costsbull Network con dentially with other eet managersbull Review RFP samples and policy manualsbull Join a community of professionals with challenges bull similar to your own at www eettoolboxcom
Ensure JIT inventory processesbull
USE THE FLEET TOOLBOX TO
Compare your eet using a bullrobust benchmarking toolAnalyze labor rates bullReduce vehicle downtimebullBenchmark staf ng against similarly sized eetsbull
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GF Toolbox concept FINALindd 1 51311 110342 AM
GF0611toolboxindd 1 51311 114257 AMGF07_Directoryindd 35GF07_Directoryindd 35 7511 34439 PM7511 34439 PM
36 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
wwwfleetcertificationcom
Certify Your Fleet Operation
GF0711certificationindd 1 7111 100056 AM
RICHLAND COUNTY SC William Peters 1147 106 1 24
NOTABLE ACCOMPLISHMENTS Provides weekly fl eet status report to County administrators about vehicle availability and preventive maintenance services performed The fl eet division was instrumental in the development of the Countyrsquos Air Quality policy
SALT RIVER PROJECT AZ Jim Wood 1945 207 6 86
NOTABLE ACCOMPLISHMENTS By using fuel hedging the Department has remained close to its projected budget despite the volatility of the market Transportation Services was 3-percent under budget due in part to staff reductions and careful budget management
SAN ANTONIO WATER SYSTEM TX David Kilbourne 450 724 5 49
NOTABLE ACCOMPLISHMENTS Implemented a fuel card test program allowing drivers to use commercial stations and a GPS test program to monitor location and vehicle operations Set up a sewer cleaning equipment preparation team increasing line cleaning crew time by 40 minutes each day
SANDIA NATIONAL LABORATORIES FLEET SERVICES NM
Mark Crawford 808 2050 4 47
NOTABLE ACCOMPLISHMENTS Received the 2010 GreenGov Presidential Award for involvement in developing constructing and testing a solar-powered cart Uses a driving simulator to help train drivers through a series of computer-generated real-world scenarios
SKOOKUM FORT RILEYGSA WA Michael Powell 1211 380 1 7
NOTABLE ACCOMPLISHMENTS Introduced electric vehicles for use low-mileage use Provides detailed fl eet information to managers including VIN license tag information and the last preventive maintenance date
SNOHOMISH CO PUBLIC WORKS FLEET MGT DIV WA
Allen Mitchell 896 393 3 49
NOTABLE ACCOMPLISHMENTS Sold and redeployed 75 under-utilized vehicles reducing fl eet expenses by $827863 Reduced GHG emissions by 85 percent increasing the Departmentrsquos Evergreen Fleets program rating from a three- to four-star rating on the fi ve-star scale
STATE OF DELAWARE FLEET SERVICES DE Terry Barton 2344 0 0 37
NOTABLE ACCOMPLISHMENTS Because it has no operating repair or fueling facilities Fleet Services provides vehicles for $2645 per day including fuel maintenance 247 roadside assistance EZ Pass and GPS tracking Upgrades to the central operation system will increase ability to make reservations via the Internet freeing up fl eet resources
STATE OF GEORGIA DEPT OF ADMINISTRATIVE SERVICES GA
Ed Finnegan 21670 228 146 4
NOTABLE ACCOMPLISHMENTS Rolled out the ARI Insights Vehicle Mgmt System four months ahead of schedule Arranged to have a permanent rental car from Enterprise placed at state agency that did not qualify for an additional vehicle for a savings of $10000 a 23 percent drop from fees spent the previous years for the rental and staff pick-up and drop-off time
STATE OF KENTUCKY KY Forrest Banta 4723 0 1 28
NOTABLE ACCOMPLISHMENTS As part of the governorrsquos Smart Government Initiative the division is reviewing vehicle usage the possibility of self-insurance revising the take-home vehicle policy and establishing a short-termdaily rental contract The division purchased 125 alternative-fuel vehicles for an average increase in fuel economy of 55 mpg
TOWN OF BUCKEYE AZ Michael DePaulo 231 45 1 5
NOTABLE ACCOMPLISHMENTS Made the decision to outsource on-callafter-hours service for a total cost of $263 a savings of more than $13000 from the previous year Established a motor pool that included eight vehicles for all Town departments
UNIVERSITY OF CALIFORNIA DAVIS CA Richard Battersby 1000 300 1 26
NOTABLE ACCOMPLISHMENTS Through careful analysis and planning lowered operating expenses by 17 percent or $12 million To assist its customers and leadership the department developed an extensive array of fl eet metrics and reports designed to better enable vehicle and transportation decisions
UNIVERSITY OF WASHINGTON WA Jolie Tahara 653 0 1 18
NOTABLE ACCOMPLISHMENTS Reduced the number of yearly scheduled preventive maintenance visits by 30 percent with an overall fl eet availability of 95 percent Fleet services purchased fi ve hybrid step-vans and one hybrid paratransit shuttle to reduce both operating costs and CO2 emissions
VEHICLE AND TRAVEL SERVICES DEPARTMENT OF TECHNOLOGY MANAGEMENT amp BUDGET STATE OF
MICHIGAN MIJoyce Van Coevering 6910 308 1 32
NOTABLE ACCOMPLISHMENTS Streamlined the motor pool reservation system giving users 24-hour access to VTS vehicles The system FleetCommander tracks real-time utilization and displays graphs gauges online forms and a wide variety of reports based on consistent normalized data
WAKE COUNTY NC Thomas Kuryla 873 90 1 15
NOTABLE ACCOMPLISHMENTS Implemented a fuel management software system which allows employees to fi ll up without a fuel card and prevents misuse of County resources The system also collects data through the vehicle OBD connection such as odometer readings idle time run time and OBD codes
WASHINGTON STARE DEPARTMENT OF TRANSPORTATION (WSDOT) WA
Greg Hansen 2314 1354 37 209
NOTABLE ACCOMPLISHMENTS Adjusted its preventive maintenance schedules using fuel consumption as the basis for service rather than time as part of its efforts to reduce agency emissions by 15 percent of 2005 levels by 2020 Has implemented back-up camera and in-cab audible warning device technologies to improve safety and prevent equipment damage
ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
GF07_Directoryindd 36GF07_Directoryindd 36 7511 34439 PM7511 34439 PM
wwwfleetcertificationcomwwwfleetcertificationcom
in partnership with
GF05
-4311
Certify Your Fleet Operation
GF0711certificationindd 1 7111 100056 AMGF07_Directoryindd 37GF07_Directoryindd 37 7511 34442 PM7511 34442 PM
38 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
AFFB11gfcindd 1 52711 74645 AM
2011 lsquo100 BEST FLEETrsquo JUDGESThe pool of judges for the 2011 100 Best Fleets spent countless hours reviewing applications following up with
nominees and lending their expertise to the program This yearrsquos judges were
2011 ELITE FLEETSThis prestigious award is given to the No 1 fl eet winners from the previous four years
which are still meeting the highest standards in fl eet excellence
2010 NO 1 FLEET CITY OF TROY MICH
2008 amp 2009 NO 1 FLEETHILLSBOROUGH COUNTY FLA
2007 NO 1 FLEETVOLUSIA COUNTY FLA
GEORGE BAKERDirector of Central Services
Volusia County Fla MARILYN RAWLINGSFleet Manager
Lee County Fla
MF
SAMUEL LAMERATOSuperintendent of Fleet MaintenanceCity of Troy Mich
STEVE RILEYDirector of Fleet OperationsCity of Coral Gables Fla
GF07_Directoryindd 38GF07_Directoryindd 38 7511 34443 PM7511 34443 PM
Register Now at wwwGreenFleetConferencecom
or call (800) 576 - 8788
OCTOBER 3-4 2011Gaylord Texan bull Grapevine TXThe Green Fleet Conference amp Expo is the only event which focuses
exclusively on environmental sustainability for car and truck fl eets Others may
touch on the subject but Green Fleet Conference amp Expo specializes in
it offering two intense concentrated days of education enterprising dialogue
and engaging exhibits If you are a fl eet manager in either the corporate or
government arena make room in your calendar for this must-attend event
PAST SPONSORS INCLUDE
Supporting Organization
GFC05-7411
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40 Government Fleet JulyAugust 2011
PUBLIC FORUM By Mike Antich
Why do many in senior
management or elect-
ed offi cials not listen
to their fl eet managers I know
many may dispute this asser-
tion but the reality is that many
public sector fl eet managers do
not have the ear of their manage-
ment and elected offi cials
Herersquos a real-world case in
point One fl eet manager relat-
ed to me that his management
hired an outside consultant to
analyze the performance of
the municipal fl eet and submit
recommendations for improve-
ment The fl eet manager relat-
ing this story to me is held in
high esteem by his peers and
has been very proactive Over
the past several years he made
detailed recommendations on
how to improve the Cityrsquos fl eet
operations however his recom-
mendations fell on deaf ears
When the consulting company
issued its follow-up report it
was enthusiastically received by
management and the city coun-
cil What was distressing to the
fl eet manager is that the consul-
tant recommended exactly what
he had recommended earlier
Why did his recommendations
fall on deaf ears while the al-
most identical recommenda-
tions made by the consultant
were met with enthusiasm
This dilemma is not solely
restricted to fl eet managers
The same complaint is heard
from in-house IT personnel
staff attorneys et al One reason
is that some management value
an outside opinion which
presumably is not vested to
a particular outcome These
proponents argue that a
consultant can offer a different
more objective perspective
about how a problem can be
solved Also consultants are
exposed to a variety of operations
and different methods used to
deal with the same issues facing
your operation But this theory
falls apart when the consultantrsquos
recommendations are identical
to the in-house manager and
one is accepted over the other
The reality is it is a deeper issue
of management not listening
to its in-house subject-matter
experts
Herersquos another example from
a different fl eet manager which
illustrates this point
ldquoMy outfi t hired an outside
consulting company to perform
a fi nancial and operational au-
dit When completing the audit
the consultant wrote a review
The opening comment in the
fi nal review was lsquoYour fl eet is
operating well under benchmark
averagesrsquo They then went on to
make further cost-saving rec-
ommendations After the review
meeting I sent several e-mails
to my reporting offi cials with a
single note lsquoWe paid this outfi t
how much to tell us thisrsquordquo
This fl eet manager went
on to summarize what is at the
heart of this problem ldquoMy point
is what a shame that manage-
ment all the way up the line
wonrsquot ask (then listen to) the
people who know their jobs as to
what would be good actions and
practices to take for operational
cost savings Of course this ap-
plies to all departments and not
just fl eet operations The bottom
line is when will management
learn to listenrdquo
However the blame isnrsquot all
one-sided In the fi nal analysis
many fl eet managers do a very
poor job in elevating their pro-
fessional stature in the eyes of
senior management The sad re-
ality is that if you donrsquot take the
lead in defi ning your expertise as
a professional fl eet manager and
showcasing your value to the
management team someone else
will do so which is often errone-
ous and the source of mispercep-
tions about your capabilities
UNDER-APPRECIATIONThese are turbulent times
for public sector fl eet managers
Many fl eet managers are under-
appreciated by user groups se-
nior management and elected
offi cials Sometimes the fl eet
manager is at fault because he or
she does a poor job of promoting
themselves and their department
to management When money is
scarce and budgets are tight or
need to be cut fl eet managers
quickly fi nd themselves on the
radar screen of elected offi cials
the local news media and tax-
payer watchdog groups
How do you prove you are
doing a good job You may think
you manage a well-run fl eet but
do you have the metrics to sub-
stantiate this assertion If you
can quantify the performance
of your operation to manage-
ment and elected offi cials they
are more likely to appreciate the
value of the service provided
However this lack of un-
derstanding by management is
often the root of inquiries that
put fl eet managers on the defen-
sive attempting to justify their
performance Fleet managers
should not assume management
understands their business and
knows they are doing a good job
If you want to demonstrate you
are competitive you need to de-
velop and measure on an ongo-
ing basis specifi c performance
metrics valuable to your user de-
partments that are available for
review by all interested parties
In todayrsquos weak tax base
fl eet managers can save taxpay-
er dollars by implementing ef-
fective fl eet policy maximizing
fl eet utilization right-sizing the
fl eet optimizing user depart-
ment productivity all while re-
ducing operating expenses The
sad part is that many fl eet man-
agers are not vocal about their
achievements and management
is not fully cognizant of their
contributions to achieving these
goals Fleet managers must be
viewed as valuable members of
the overall management team if
for no other reason than the fact
that they are managing tens of
millions of dollars of taxpayer
assets used to provide the ser-
vices taxpayers demand
Irsquoll admit that I too am mys-
tifi ed by the under-appreciation
of many fl eet managers I am
continually impressed by the
caliber of todayrsquos public sector
fl eet managers and how they
overcome the challenges they
face day-in and day-out Each
year fl eet managers and their
teams struggle to do more with
less money Perhaps it is be-
cause the personalities of many
fl eet managers who are humble
by nature and not prone to self-
promotion
It is high-time senior man-
agement and elected offi cials
realize the value of their fl eet
managers and utilize this ex-
pertise to its fullest extent My
message to senior management
is a simple one Listen to your
fl eet manager
Let me know what you think
mikeantichbobitcom
MESSAGE TO MANAGEMENTLISTEN TO YOUR FLEET MANAGER
GF07_Editindd 40GF07_Editindd 40 7511 32203 PM7511 32203 PM
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and with 60 fewer emissions mdash thanks to ROUSH CleanTech Liquid Propane Injection fuel systems
Propane autogas fuel systems by ROUSH CleanTech let you operate on a price-stable North American-
sourced fuel with no engine modifications required That means yoursquoll get all the benefits of propane
autogas with no compromises in your vehiclersquos factory warranty protection
PERFORMANCE IDENTICAL
VEHICLE WARRANTY IDENTICAL
FUEL COSTS 30 LESS
EMISSIONS 60 LESS
PROPANE AUTOGAS VS GASOLINE
80059ROUSH ROUSHcleantechcom
20075 ndash 2008 2009 ndash 2010 2009 ndash Newer 2009 ndash Newer 2009 ndash NewerFord F-150 Ford F-250 F-350 Ford E-150 E-250 E-350 Ford E-350 DRW Cutaway Ford E-450 DRW Cutaway(54L V8) (54L V8) (54L V8) (54L V8) (68L V10)
UPFITS AVAILABLE
THE ZERO COMPROMISE ALTERNATIVE FUEL SOLUTION
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- GOVF_991_NO_BOX
- GOVF_992
- GOVF_1
- GOVF_2-3
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4 Government Fleet JulyAugust 2011
What Youre Reading
wwwgovernment-fl eetcomw
FFLE00252_D186330_Pg_R05indd 1 33010 1142 AM
GF1110ford_gradindd 1 102510 84746 AM
CALIFORNIA DGS FLEET FACILITY CLOSURES LEAVE ONE GARAGE IN SACRAMENTOAnd I thought my one-car garage was tight
100 BEST FLEETS COMPLETE RANKINGS ANNOUNCED FOR 2011Go to government-fl eetcom for the complete list
2012 CHEVROLET IMPALA TO FEATURE NEW ENGINE IMPROVED MPGThe 2012 model will also be the fi rst Chevrolet Impala Police to feature StabiliTrak GMrsquos electronic stability control technology
10 INITIATIVES TO TAKE IN THE NEXT 12 MONTHSPresented by Bob Stanton CPM CPFP director of fl eet management for Hillsborough County Fla at GFX 2011 on June 7
PORTLAND NAMED NO 1 FLEET AMONG 100 BEST FLEETS FOR 2011Moves from number 78 to number 1 in twelve months
THE 51
2
3
4
5
Government-fl eetcomrsquos Top 5 most popular stories as of July 5 2010
THE FLEET CHANNELS
Use the navigator on the government-fl eetcom home page to browse the latest articles from the channels Enter a channel to view in-depth news articles tools calculators and more related to that specifi c topic
JulyAugustrsquos Web Channel Highlight Safety amp Accident ManagementKeep control of your costs and improve the safety of your public sector fl eet by reducing internal and external risks Driver habits and policies can have a large impact on both your expenses as well as the safety of your drivers and others
bull Liability Risk for Government Fleet Organizations Under Current Law
bull Incentivizing Drivers to Conserve Fuel
bull How to Minimize Workplace Injuries
bull Bright Ideas Policy
bull Bright Ideas Safety
Industry Trends Telematics Safety Remarketing Fuel
RECEIVE BREAKING NEWS WHEN IT HAPPENSSign up for Government Fleetrsquos bi-weekly eNewsletter for timely updates on the latest industry news in public sector fl eet management as well as research and trends industry events and current Government Fleet magazine articles and features Subscribe at wwwgovernment-fl eetcom
3
MARKET TRENDSBy Mike Antichwwwgovernment-fl eetcomBlogGF-Market-Trendsaspx
June 27 Message to Manage-ment Listen to Your Fleet Manager
April 18 The Value of Creating a Fleet Advisory Board
WHAT WErsquoRE BLOGGING ABOUT
WWBBBBBLO
ANTICH
FLEET BLOGS
The Voice of the Fleet Community (wwwfl eetblogscom)
July 3 California Supreme Court Maintains That Employers Cannot Be Liable Twice For The Negligence Of Their Employeesby Michael Bragg
July 3 The enemy of strategic initiativeby Aaron Alvarado
June 30 Getting the Most Miles Out of Your Event Budgetby Elisa Durand
June 28 30000000 Barrels if Oilby Joseph Thompson
June 20 Public Sector Unions ndash Part 2by Anonymous Public Fleet ManagerW
Interested in starting your own blog Go to wwwfl eetblogscom for more information
Fleet Toolbox is like having a fl eet consultant in your offi ce whenever you need it most We offer online tools allowing you to benchmark your operation connect with peer experts share your accomplishments fi nd crucial document templates ensure your competitiveness and develop solutions to your challenges Itrsquos truly a complete fl eet tool right at your fi ngertips
GF07_WebTOCindd 4GF07_WebTOCindd 4 7511 31722 PM7511 31722 PM
SMARTERAt Ford Fleet we never stop learning We believe in continually pushing ourselves to bring the best thinking and innovations to market Our exclusive Crew Chieftrade feature is just one example It provides real-time telematics for tracking routing times fuel economy vehicle performancemaintenance engine idle times even vehicle speed and location With online access to Crew Chiefrsquos customizable tools and displays fl eet managers get critical up-to-date information exactly when they need it Ford Fleet Get More
fl eetfordcom
Optional feature available on select models Some features are unavailable while driving
FFLE00252_D186330_Pg_R05indd 1 33010 1142 AM
GF1110ford_gradindd 1 102510 84746 AMGF07_WebTOCindd 5GF07_WebTOCindd 5 7511 31732 PM7511 31732 PM
6 Government Fleet JulyAugust 2011
MAIL STOP
SAVING MONEY GOING GREEN amp REDUCING RISK
There is a risk to extending
preventive maintenance (PM)
intervals In our fl eet operation
we track PMs with a single work
order and PM follow-ups on
another In 2008 we extended
our PM intervals from 4000 to
5000 miles (We also increased
the hours on our heavy-duty
vehicles and construction equip-
ment) We found that by doing
this we increased our risk of not
maintaining our vehicles in the
manner we were used to What
I mean is when we were using
the 4000-mile intervals around
41 percent of the time we would
fi nd something that needed
to be corrected This ranged
from safety equipment such
as expired fi re extinguishers
to worn tires and brakes After
we went to extended intervals
our follow-ups increased to 48
percent of the time
Advancements in oil and
vehicle technology are al-
lowing us to extend oil drop
intervals But is it worth the
risk of extending our intervals
out even further Our mechan-
ics kept telling us we were
dumping good oil down the
drain by keeping the intervals
short On the other hand itrsquos not
worth the risk when we see an
increased rate of discovering
something that needs adjust-
ment or replacement
Late last year we began
taking oil samples of the fl eet
ranging from the Toyota Prius
passenger car to the Interna-
tional WorkStar heavy-duty
truck We found that out of the
170 oil analyses we sent to the
lab 170 of them came back
with good results Our mechan-
ics were absolutely correct in
saying wersquore dumping good oil
down the drain Because of this
we felt confi dent about making
changes to our PM program
Today we use a synthetic
blend motor oil (that is at least
20-percent synthetic) and
implemented a PM program
that includes a green service A
green service occurs at every
other PM interval that instead
of an oil drop just replaces the
oil fi lter and tops off the oil
level Because of this we have
maintained our level of risk and
have been able to reduce our
fossil fuel use 54 percent based
on the use of synthetic products
and implementing green PM
programs Therersquos a lot more
to our story but it gives you a
snapshot of how agencies can
save money go green and
reduce exposure to risk
Gary LentschFleet Supervisor
Eugene Water amp Electric Board Fleet ServicesEugene Ore
OEMS NEED COMMON SENSEWhy do we need 17- 18- and
19-inch tires with lower tread
wear at higher cost What this
accomplishes is simply more
and larger tires in landfi lls or
to recycle When will Detroit
Tokyo Seoul and Akron
understand sustainability With
our failing worldwide economy
the manufacturer who will suc-
ceed is the one who understands
value sustainability mpg total
cost of ownership and respects
the customer Some OEMs con-
tinue to tout engine horsepower
in ads show cars being driven
stupidly and only as a last resort
talk about mpg and safety
These OEMs will fail because
they do not understand or are
not planning for the new reality
of our markets Gas is $4-plus a
gallon and they talk horsepow-
er When will common sense
and reality hit home
Collins DowningManager
Transportation and ParkingLoyola University
Baltimore Md
CHARACTER HONESTY PASSION amp COMMITMENT
I want to thank Tom Johnson
as the founder of the ldquo100 Best
Fleetsrdquo program for all he does
to allow public fl eet managers
the opportunity to promote their
work to both their organizations
and communities The 100 Best
Fleets program
has been such a
valuable avenue
to help us educate
and inform
those we serve
I believe his
enthusiasm and
passion is obvi-
ous and present
in the way he
approaches the program I am
fortunate to have the ability to
connect with so many other fl eet
managers across the country
largely due to the ldquo100 Best
Fleetrdquo program and GFX where
the awards are presented
Character honesty passion
and commitment are values I
believe lead us down our road
of success Tomrsquos work has
made a tremendous difference
for the many public fl eet orga-
nizations involved in the 100
Best Fleets program
Tony JobanekFleet and Radio Manager
City of Eugene Ore
OPERATOR-DRIVEN DECISIONS
The Market Trends blog
entitled ldquoBe Part of the Solu-
tion Not Part of the Problemrdquo
was a very timely article I plan
to share this with upper and
top management In Loveland
Colo a key issue driving our
costs up thatrsquos outside our abil-
ity to control or even plan for
is decentralized fl eet control
In other words this gives fl eet
decision-making authority to
individual department heads
Most department heads some-
times donrsquot have the knowledge
nor the time to look into the
details of ldquoright-sizing equip-
ment choicesrdquo or ldquolifecycle costs
projectionsrdquo so they simply rely
on the person doing that job to
state his or her preference This
results in operators equipping
themselves for their worst-case
job needs instead of their normal
work needs
Operators almost
always choose their
preferred makes
and models ancil-
lary equipment
and drivetrain
confi gurations thus
destroying proven
cost reductions from
standardization
Stephen KiblerFleet Manager
City of Loveland Colo
GOVERNMENTS CHALLENGED TO GO GREEN
Many government services
and jobs require the use of
specialized heavy-duty trucks
However in terms of green fl eet
initiatives either a green fl eet
vehicle is not available in this
class of trucks or if it is the
premium to purchase the green
vehicle equates to the cost of a
police car and if we need a new
police car in fl eet wersquore buy-
ing the police car and to heck
with the green model truck I
personally would like to expand
our number of green fl eet
initiatives but the reality of the
matter is we have fewer dollars
to go around and as long as
conventional vehicle prices are
less than green vehicles wersquore
buying the former Plus un-
less yoursquore driving the vehicle
hundreds of thousands of miles
or keeping it 20-30 years how
can you make lifecycle cost
numbers calculate
John McCorkhill Jr CFMCAFMCEMCPFPDirector of Fleet Services
City of Lynchburg Va
w
O
a
p
a
l
a
c
d
co
t
GF07_Lettersindd 6GF07_Lettersindd 6 7511 31803 PM7511 31803 PM
Solutions you can trust acceptance you can depend on
For more information
Janet Hunnewell at 18665278870 wwwwrightexpresscomgov2011
Visit us at Fed Fleet July 26-28 2011 Booth 1700
The Wright Express Government Fuel Card Program is designed to meet the needs of any Federal State and Municipal organization As the market leader in the fuel card industry we offer customized solutions tailored to the needs of government fleets
s Specialized tax exemption and reporting for government
s Customized purchase controls for cost containment
s Timely alerts to help you enforce purchasing policies
s Point-of-sale 998 Level III data capture
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8 Government Fleet JulyAugust 2011
INDUSTRY NEWS
JACKSONVILLE FL ndash A
fl eet audit conducted by the
City of Jacksonville Offi ce of
Inspector General called for
increased oversight of pro-
curement and inventory pro-
cesses including developing
formal policies and proce-
dures and assuming manage-
ment of all fl eet operations
currently co-managed with
another department
More details are available
at wwwgfl eetcomnews
Keyword Jacksonville
WASHINGTON ndash President Barack Obama
issued a memorandum directing federal agen-
cies that operate the federal fl eet of more than
600000 civilian and non-tactical military ve-
hicles to fi nd ways to reduce petroleum-based
fuel usage and cut costs
The memorandum includes a requirement
that all new light-duty vehicles leased or pur-
chased by agencies must be alternative-fueled
vehicles by Dec 31 2015 Examples given
include hybrid electric compressed natural
gas (CNG) and biofuel vehicles
Executive vehicles used by federal agen-
cies must be mid-size or smaller sedans (un-
less a larger vehicle is critical to the agencyrsquos
mission) and have limited engine sizes
In conjunction with the memorandum
the General Services Administration (GSA)
launched a pilot project to bring electric
vehicles (EVs) into the fl eet The GSA an-
nounced an initial purchase of more than
100 EVs which it will lease to 20 agen-
cies including the Department of Energy
and will be located in Washington DC
Detroit Los Angeles San Diego and San
Francisco The GSA said it will also coordi-
nate the installation of necessary charging
stations for the pilot
Fed Fleet Ordered to Purchase AFVs amp Right-Size
Jacksonville Parts Audit Recommends Increased Oversight
GAO Finds USPS Lacks Funds for Fleet OverhaulWASHINGTON ndash The US Government Accountability Offi ce (GAO) issued a report that
found the US Postal Servicersquos (USPS) fl eet of vehicles is aging seeing higher maintenance
costs as a result and needs new vehicles to meet federal sustainability standards The fl eet
consists of more than 215000 vehicles 192000 of which are light-duty mail delivery
vehicles that operate six days per week
The report said the USPS estimates the cost to replace 185000 delivery vehicles in the
fl eet with new fuel-effi cient gasoline-powered right-hand-drive models would be $58 bil-
lion mdash an unfeasible amount for the agency which is in a grim fi nancial situation
For now its plan is to purchase a small number of minivans for delivery and continue its
policy of maintaining the fl eet rather than purchasing new vehicles
The GAO recommended the USPS develop a strategy and timeline for addressing its
fl eetrsquos needs taking into account the change from a six- to a fi ve-day delivery schedule
consolidating facilities meeting federal requirements and continuing to deliver mail to
131 million residential and business addresses nationwide The USPS plans to deliver its
strategy along with a timeline for addressing the fl eetrsquos needs by December
More details are available at wwwgfl eetcomnews Keyword USPS
VP and Group PublisherSherb Brown
(310) 533-2451 bull SherbBrownbobitcom
PublisherEric Bearly
(310) 533-2579 bull EricBearlybobitcom
Editor and Associate PublisherMike Antich
(310) 533-2467 bull MikeAntichbobitcom
Managing EditorLauren Fletcher
(310) 533-2415 bull LaurenFletcherbobitcom
Senior Editor Grace L Suizo
(310) 533-2414 bull GraceSuizobobitcom
Associate EditorThi Dao
(310) 533-2544 bull ThiDaobobitcom
Web EditorGreg Basich
(310) 533-2572 bull GregBasichbobitcom
Production DirectorManagerKelly Bracken
(310) 533-2574
Brian Peach(310) 533-2548
Art DirectorVince Taroc
Editorial ConsultantHoward Rauch
DISTRICT ADVERTISING MANAGERS
PublisherSales ManagerEric Bearly
(310) 533-2579 bull EricBearlybobitcom
Great LakesRobert Brown Jr
1000 W University Dr Ste 209Rochester MI 48307
(248) 601-2005 FAX (248) 601-2004
RobertBrownbobitcom
Sales amp Marketing CoordinatorTracey Tremblay(310) 533-2518
Chairman Edward J Bobit
President amp Chief Executive Offi cerTy F Bobit
Chief Financial Offi cerRichard E Johnson
Business and Editorial Offi ceBobit Business Media 3520 Challenger Street
Torrance CA 90503-1640FAX (310) 533-2503
Change Service Requested Return AddressGovernment Fleet
PO Box 1068Skokie IL 60076-8068
Printed in USA
PORTLAND OR ndash The Portland Police Bu-
reau announced the redesign of the graphics for
its patrol cars on the Bureaursquos Facebook page
This new design will start to appear as new
cars enter the patrol fl eet Within fi ve years the
Bureau said all marked patrol cars will be solid
blue with white wrapped doors On the doors
are the words ldquoPortland Policerdquo and below
them is the slogan ldquoSworn to protect Dedi-
cated to serverdquo The design displays a red rose
between the words ldquoprotectrdquo and ldquoDedicatedrdquo
Portland Police Bureau Redesigns Patrol CarsThe new design for Portland Ore Police Bureau ve-hicles will be on all marked patrol cars within fi ve years
GF07_Indyindd 8GF07_Indyindd 8 7511 31845 PM7511 31845 PM
wwwagilefleetcom
GF0610agileindd 1 52010 35952 PM
LEASED OR OWNED
Wersquove got the tools for your fl eet
Every fl eet manager knows that
no matter the fl eetmdashleased or
owned big or smallmdashtherersquos a
unique set of tools needed to run
it right Thatrsquos what Fleet Solutions
ismdasha single source of fl eet
management tools and services
that help you manage your fl eet
with unmatched fl exibility
wwwfleetsolutionscom1-866-6LEASES
GF0111merchantsindd 1 12710 13720 PM
GF07_Indyindd 9GF07_Indyindd 9 7511 31846 PM7511 31846 PM
10 Government Fleet JulyAugust 2011
INDUSTRY NEWS
GF0511rmfmaindd 1 41411 44242 PM
Chicago amp Cook County Fleet Maintenance Face Possible ConsolidationCHICAGO ndash A new report issued by the City
of Chicago and Cook County proposes con-
solidating City and County fl eet maintenance
with the City as the service provider and the
County as the client The City would manage
fl eet maintenance operations for County High-
way Departments at a set labor rate plus the
invoiced parts cost County employees would
take vehicles in need of repair to City shops
Decentralized organization of County fl eet
maintenance services was cited as one reason
for proposing the City handle maintenance for
County vehicles In addition the vehicle com-
position for City and County fl eets is similar
which would allow the City to ldquoeasilyrdquo main-
tain County vehicles according to the report
Cost savings estimated in this proposal
would be along the lines of $300000 to
$700000 annually based on results from simi-
lar organizations
CAPE CORAL FL ndash An audit of
Cape Coralrsquos fuel management rec-
ommended a more comprehensive
approach to monitoring the fuel used
by City vehicles The audit did not
fi nd any evidence of fraud illegal
acts or abuse The audit reviewed
acquisition disbursement and man-
agement of fuel from 2006 to 2010
The audit came about after the
Cityrsquos internal fuel use review in fall
2010 fi nding it was unable to ac-
curately track fuel used or purchased
during a several year period
Citing the Cityrsquos fuel management
system (FMS) software as antiquated
and limited the report showed a gen-
eral lack of record-keeping or record
review as primary problems The audit
recommends a number of changes
The software system used doesnrsquot
have vendor support (due to a decision
by the City) and the integrity of the
database storing fuel-related data is
ldquosuspectrdquo according to the audit
The audit also noted the City
recently implemented a number of
policies to improve fuel management
including internal controls to monitor
fuel purchases improvement to soft-
ware application security developing
a comprehensive City Administration
Regulation to address fuel use in City
vehicles and equipment upgrading
the FMS software providing monthly
reports to the City Manager regard-
ing fuel purchases cost allocations to
user departments and creating a new
FMS database to better track future
fuel-related data
The audit recommended the City
acquire an enterprise-level fl eet
management system that provides
fuel-management capabilities rather
than continue solely with fuel-
management software
Cape Coral Audit Shows Fuel Management Improvements
GF07_Indyindd 10GF07_Indyindd 10 7511 31847 PM7511 31847 PM
Government Fleet JulyAugust 2011 11
GO FURTHER with WARD
Monitoring your fl eet and fuel data just got
easier with the industry leading Ward 4
Automated Fuel Management System
Ward 4s cutting-edge yet easy-to-use
technology helps dramatically reduce
expenses while enhancing environmental
sustainability initiatives The Ward 4 suite
of products from EJ Ward includes
wwwejwardcom1800580WARD
Fuel View W4 - accurate advanced
reporting and a user-friendly dashboard
Fuel Control Terminal W4 - highly
confi gurable fueling and data collection
Canceiver W4 - in-vehicle tracking and
communication device
AU TO M AT E D F U E L M A N AG E M E N T
GPS TRACKING
TIRE PRESSURE MANAGEMENT
Introducing the latest generation of Fleet Management Technology from Ward
CANCEIVER FUEL CONTROL
TERMINAL
FUEL VIEW
GF0711ejwardindd 1 7111 82240 AM
Missouri DOT to Close Facilities amp Cut StaffJEFFERSON CITY MO ndash The Mis-
souri Highways and Transportation Com-
mission voted to adopt a plan it said will make the Missouri
Department of Transportation (MoDOT) a smaller agency in
order to provide more funding for road and bridge projects
The plan calls for reducing MoDOTrsquos staff size by 1200
closing 131 facilities and selling more than 740 pieces of
equipment which include cars pickups vans dump trucks
loaders drills and stripers According to the Commission the
plan is projected to save $512 million by 2015
More details of the plan are available at wwwgfl eetcom
news Keyword MoDOT
NEW HAVEN CT ndash The
City of New Haven unveiled
its fi rst hybrid refuse truck
The City said it will result
in a 30-percent savings or
$5000 in fuel consumption
on an annual basis and will
result in reduced mainte-
nance costs due to the ex-
tension of the truckrsquos brakes
lifespan (four times longer
than traditional brakes)
The garbage truck is equipped with a hydraulic hybrid
system While braking the vehicle engages a pump to pres-
surize a reservoir of hydraulic fl uid As the truck starts mov-
ing forward again the fl uid runs through a hydraulic motor
boosting the truck forward and reducing the strain on the
diesel engine
The vehicle cost the City $388000 of which $70000 was
from a grant obtained by the Cityrsquos Offi ce of Sustainability
from Connecticut Department of Transportationrsquos Clean Fuel
Vehicle Program This grant money covers the incremental
cost of the hybrid system over a traditional truck
The City has fl eet of nine refuse trucks and plans to re-
place them with hybrids at the end of each truckrsquos lifespan
On average each vehicle transports 3888 tons of municipal
solid waste per year The City operates a total of 14 hybrids
in its fl eet 13 of which are cars or small SUVs plus the
refuse truck
In related sustainability efforts the City said that in 2007
it started using B-50 biodiesel in its fl eet the highest percent-
age of biodiesel in the Northeast The City also installed
solar-powered lights on a police cruiser as a pilot to cut down
on idling retrofi tted all school buses with pollution control
devices and will be retrofi tting the entire refuse fl eet as well
New Haven Takes Delivery of Hybrid Refuse Truck
The City of New Haven Conn refuse trucks each transport an average 3888 tons of municipal solid waste per year
GF07_Indyindd 11GF07_Indyindd 11 7511 31848 PM7511 31848 PM
GET ON BOARD WITH CHEVIN FLEET SOLUTIONS THE BIGGEST NAME IN FLEET MANAGEMENT SOFTWAREWhether yoursquore a State Municipal or Federal agency our fleet management software helps you manage and effectively maintain your equipment from initial specification through disposal regardless of size complexity or geographical spread
If yoursquore a Municipal agency you may face pressures to extend vehicle replacement cycles relentless mandates for staff reductions and cost cutting as well as political pressure to implement green fleet initiatives
We can give you real-time visibility over complete fleet running costs and utilization queries reports and key performance indicators can be used to accurately predict the right time for vehicle replacement Our fleet management software enables you to increase the value and operating life of equipment by ensuring proper maintenance schedules are adhered to while improving workshop productivity and inventory turns Yoursquoll be able to manage sustainability initiatives and monitor alternative fuel usage and emissions outputs
GF0311chevinindd 2-3 22211 94859 AMGF07_Indyindd 12GF07_Indyindd 12 7511 31848 PM7511 31848 PM
If yoursquore a State agency the trend towards centralization and consolidating of fleet functions may be a challenge You may face increased scrutiny by your customers concerning escalating charge back rates while trying to achieve fleet downsizing goals
Our enterprise fleet management system FleetWave provides a comprehensive suite of flexible General Service fleet tools to support your tactical requirements while providing a holistic view of all fleet related information This allows you to aggregate accurate operational and maintenance costs and automatically generate precise transparent and timely billing for vehicle usage based upon any organization hierarchy With the ability to benchmark fleet utilization based upon the agency department or driver you can use these statistics to make fact based right-sizing decisions
If yoursquore a Federal agency you may be under pressure to reduce greenhouse gas emissions and shrink your dependency on petroleum all while right-sizing your fleet without impacting mission readiness You probably spend countless hours gathering
data to meet regulatory reporting requirements such as DOE and FAST reporting
FleetWave offers unparalleled flexibility and can automatically process and track complete fuel details from any p-card or fuel card provider and seamlessly present your achievements based on benchmarks or scorecards FleetWave can aggregate unlimited data from GSA commercial lessors national accounts and internal workshops then share these details with internal finance and property management systems Yoursquoll achieve organization-wide visibility over utilization and running costs while supporting field level needs for maintenance operator and fuel management functionality
To get on board with Chevin please contact us to arrange a free system review Call (781) 793-0788email saleschevinfleetcomor visit wwwchevinfleetcom
GF0311chevinindd 2-3 22211 94859 AMGF07_Indyindd 13GF07_Indyindd 13 7511 31848 PM7511 31848 PM
14 Government Fleet JulyAugust 2011
Thirty-eight-year fl eet veteran Sam
Lamerato CPFP superintendent
of fl eet maintenance for the City
of Troy Mich was named the 2011 Public
Sector Fleet Manager of the Year by Gov-ernment Fleet magazine at the 2011 Gov-
ernment Fleet Expo amp Conference June 8
in San Diego
Lamerato was one of three fi nalists that
also included Paul Condran equipment
maintenancefl eet manager of the City of
Culver City Calif and Erle Potter PE
CEM state equipment manager of the Vir-
ginia Dept of Transportation (DOT)
Joe Frantz vice president sales sup-
port of award sponsor ARI presented the
award to Lamerato who thanked his staff
industry peers Government Fleet maga-
zine family and fellow fl eet managers
ldquoIt is an honor Irsquom thankful for all of
my mentors which includes all of you
other fl eet managers out thererdquo Lamerato
said ldquoIrsquom thankful to my staff Irsquom thank-
ful to my wife of 36 years for sticking by
me and understanding what I and those of
us in the public sector have to do to serve
the public mdash encourage your staff to be
better and make your systems communi-
ties and departments sustainablerdquo
Lamerato also said he owes thanks to
his biggest life infl uences his parents
ldquoMy father led by example of dedica-
tion and leadership in his workrdquo he said
ldquoTo this day he will call me at night and
ask lsquoDid the City get its moneyrsquos worth to-
dayrsquo My answer is always lsquoYes dad and
then somersquo rdquo
The City of Troyrsquos Sam Lamerato was awarded Government Fleet magazinersquos 2011 Public Sector Fleet Manager of the Year honor Lamerato helped implement a successful insourcing program and led to the Cityrsquos No 1 spot in the ldquo100 Best Fleetsrdquo in 2010
BY CHERYL KNIGHT
SAM LAMERATO NAMED 2011 NAMED 2011 PUBLIC SECTOR PUBLIC SECTOR FLEET MANAGER FLEET MANAGER OF THE YEAROF THE YEAR
GF07_PSFMOYindd 14GF07_PSFMOYindd 14 7511 31922 PM7511 31922 PM
Government Fleet JulyAugust 2011 15
HONORED FOR INITIATIVES amp INDUSTRY INVOLVEMENT
Lameratorsquos initiatives include the suc-
cessful implementation of an in-sourcing
program by the International City Manage-
ment Association being named the 2010
No 1 Fleet in the ldquo100 Best Fleetsrdquo receiv-
ing the Professional Manager of the Year
award for Public Fleets from the American
Public Works Association (APWA) and
developing organizing and producing two
fl eet conferences
He is also a member of the APWA (at
both the state and national level) the Rocky
Mountain Fleet Management Associa-
tion (RMFMA) past chair of the APWA
Fleet Service committee past chair of the
APWA CPFP Governing council Chrysler
Police Advisory board and contributing
author of several APWA fl eet manuals
With an annual fl eet budget of $75 mil-
lion the City of Troyrsquos fl eet department
includes 16 full-time employees on a two-
shift operation and two maintenance facili-
ties Lamerato manages a fl eet of more than
500 pieces of equipment used for 15 public
services departments including fi re police
public works engineering assessing build-
ing and parks and recreation personnel
He also oversees two fueling locations
13 in-sourced service agreements and the
security and maintenance of the public
works facility
RUNNING THE CITY FLEET LIKE A BUSINESS
Lamerato believes a municipal fl eet
needs to be run like a business
ldquoThe fl eet manager must keep his fi nger
on the pulse of his customers to ensure he
is providing the best most economical and
most timely services available in the areardquo
he said
He also stressed the need for continual
communication with City management and
department directors to ensure the fl eet di-
vision meets all expectations
ldquoI think what makes anyone successful
is a passion for their job It is not an 8-5
job for me mdash it is 247rdquo he pointed out ldquoI
am always observant searching for new or
better ways to improve our operation and
reduce our costs while providing depend-
able and effi cient vehicles and equipmentrdquo
Lamerato also emphasized that an im-
portant part of the Cityrsquos smooth-running
operation comes from a devoted team well-
trained staff and technicians who work to-
gether to give the best and most-effi cient
service to the City of Troyrsquos customers
ldquoOver the years wersquove developed a very
dedicated team of fl eet professionals who
enjoy the challenges of todayrsquos vehicles and
technologyrdquo he said ldquoThe team takes ex-
treme pride in their work which is demon-
strated by their fi nished products complet-
ed on schedule and to a high standardrdquo
Lamerato also pointed out the impor-
tance of assembling a team that includes
complementary talents and strengths
ldquoThey constantly impress me with their
technical skills and their professionalism
shown both at work and in their personal
livesrdquo he said ldquoThis crew loves a chal-
lenge and has a reputation for their inno-
vations and creativity while being mindful
of the time and cost on each repair This
earned them fi rst place in lsquo100 Best Fleetsrsquo
in 2010rdquo
After the ldquo100 Bestrdquo recognition the
City council and management acknowl-
edged the fl eet division during a council
meeting attended by staff which was tele-
vised throughout the City
The staff also was provided embroi-
dered shirts and shoulder patches for their
uniforms displaying their No 1 status in
ldquo100 Best Fleetsrdquo
ldquoI would not be where I am today with-
out the infl uence of countless other peers
and fl eet professionals who through net-
working help me grow in my professionrdquo
Lamerato said
IN-SOURCING PROGRAMS HELPS SUSTAINS FLEET DIVISION
Due to the Cityrsquos proactive in-sourcing
program which began eight years ago
the fl eet has successfully weathered the
storm of todayrsquos tougher economic times
The International City Management As-
sociation (ICMA) reviewed the City of
Troyrsquos fl eet operation and found the fl eet
Population 85000Size 36 square milesCity Fleet More than 500 vehicles including Fire and Police two mainte-nance locations with 16 employeesVehicle Info The City owns and operates 500-plus units including a wide range of equipment types mdash from lawn mowers to fi re apparatus
CITY OF TROY MICH FACTS
The City of Troy Mich fl eet services has in-sourced a signifi cant amount of work proving it to be competitive
The Cityrsquos smooth-running operation comes from a devoted well-trained team who work together to provide the best service possible
Sam Lamerato CPFP superintendent of fl eet maintenance for the City of Troy Mich proudly displays a Ford Escape Hybrid
GF07_PSFMOYindd 15GF07_PSFMOYindd 15 7511 31929 PM7511 31929 PM
16 Government Fleet JulyAugust 2011
F L E E T M A N A G E R O F T H E Y E A R
division sustainable
ldquoThe division has in-sourced a signifi -
cant amount of work to more than replace
the reduction of in-house vehicles and equip-
ment and has proven to be competitive in
cost comparisons with contracting vendors
in the private sectorrdquo Lamerato said
This fi nding resulted in the fl eet divi-
sion maintaining current staffi ng and fund-
ing at a time when other divisions were fac-
ing reductions to their budgets and staff
ldquoWhat began with a phone call from a
neighboring city offi cial eight years ago
evolved into 11 signed service agreements
with neighboring communities and school
districtsrdquo he said
Because many cities are dealing with
reduced revenues which in turn reduce the
cityrsquos budget Lamerato emphasized the
importance for fl eet managers to be able to
defend the vehicle replacement fund
ldquoBy having a vehicle replacement
scorecard and backup information on the
cost consequences of vehicles not being re-
placed on a timely basis the fl eet manager
will be prepared to answer challenges by
City management and councilsrdquo he said
He also added that the fl eet manager
must be able to defend their budgets by
having knowledge of what the Cityrsquos fully
burdened shop rate is compared to the sur-
rounding privately owned repair facilities
its direct and indirect repair ratios and its
vehicle-to-technician ratio
EDUCATIONAL PROGRAMS amp INDUSTRY NETWORKS
One of Lameratorsquos personal philoso-
phies exemplifi es the need for educational
programs for City management as well as
citizens to make them aware of the impor-
tance of a well-run fl eet operation to the
overall services provided to them
ldquoTodayrsquos fl eet managers need to spend
time on their shop fl oor reviewing repair
techniques of their staff and attending
training seminars and conferences to net-
work with their peers to broaden and rein-
force their management skillsrdquo he said
Lamerato himself stays actively in-
volved in the industry and personally
helped develop organize and produce two
fl eet conferences
For the past 15 years he has been
co-chair of Education for Michigan
APWA While developing educational
programs for Public Works professionals
for streets water and engineering depart-
ments during that time he noted there
were very few affordable programs geared
toward fl eet personnel
ldquoI made it a goal to develop two pro-
grams a year centrally located in the state
and specifi cally addressing upcoming
changes and current challenges to fl eet op-
erationsrdquo Lamerato said
The programs were opened up to in-
clude vendor booths and equipment dis-
plays While these programs started off on
a smaller scale they quickly grew to sell-
out capacities with waiting lists for ven-
dors display space and even speakers
ldquoWhen reviewing the evaluations at-
tendees comment on the sessions being ex-
tremely helpful in solving current issues and
the opportunity to network with fellow fl eet
personnel and vendorsrdquo Lamerato said
Moving forward Lamerato will continue
to collaborate with city managers and other
city divisions to ensure the City of Troyrsquos
ongoing success for its fl eet division
ldquoWe will continue to work toward our
common goal of providing the best most-
effi cient service for the tax dollars spentrdquo
he said
EDUCATIONbull September 1974 graduate of MOTECH
Automotive Education Centerbull State of Michigan Master Certifi ed
Mechanic amp ASE Master Certifi ed Auto amp MediumHeavy Truck
EMPLOYMENTbull September 1974 Hired by the City of
Troy as Municipal Service Employee (MSE) mdash D classifi cation ndash Serviceman
bull December 1974 Promoted to MSE mdash F classifi cation ndash Mechanic
bull July 1976 Promoted to MSE mdash G clas-sifi cation ndash LeaderHeavy Equipment Mechanic
bull July 1982 Promoted to Temporary Field Supervisor
bull August 1982 Promoted to Superinten-dent of Fleet Maintenance
HOBBIESFAMILYbull Hobbies Traveling fi shing home
improvement and the restoration of a 1966 Ford Mustang
bull Family Wife of 36 years one son two daughters two sons-in-law and four grandchildren
bull Life infl uences and mentors His par-ents former Troy City Manager Frank Gerstenecker and former Public Works Director Donald Spurr
GETTING TO KNOW SAM LAMERATO CPFP
One of the Cityrsquos staff members is shown re-viewing work performed on a fi re apparatus
Lamerato believes in the importance of as-sembling a team that includes complemen-tary talents and strengths
The Cityrsquos mechanics enjoy the challenges of todayrsquos vehicles and technology
The City of Troy oversees more than 500 vehicles including fi re and police and two maintenance locations
GF07_PSFMOYindd 16GF07_PSFMOYindd 16 7511 31932 PM7511 31932 PM
raquo ARI proactively helps the State of Georgia whose fleet exceeds 21000 vehicles
And along with those savings achieve seamless integration of fleet systems and technology for better efficiency
and productivity With our dedicated team and specialized support staff we understand and can serve the
unique needs of government fleets Work in partnership with ARI to build the fleet solution thatrsquos right for you
Learn more 1-800-477-4715
Read the full story and more at wwwarifleetcompartnersatwork
We helped them save their capital
Read the State of Georgia success story at wwwarifleetcompartnersatwork
ARI is the proud sponsor of the 2011 Public Sector Fleet Manager of the Year
Driven fleet professionals Driving results
5862NP G tFl t FINAL2 i dd 1 61411 12 48 34 PMGF07_PSFMOYindd 17GF07_PSFMOYindd 17 7511 31936 PM7511 31936 PM
18 Government Fleet JulyAugust 2011
In 2005 the City of Portlandrsquos City-
Fleet was unranked among the 100
Best Fleets With unhappy custom-
ers little trust and a lack of belief in
their own efforts CityFleet faced an up-
hill battle
Now just a few short years later the
fl eet has been named No 1 among the
100 Best Fleets mdash and has a long list of
accomplishments and proven progress to
back up the title
RISING FROM THE ASHES TO A NEW DAY
In 2005 things looked dour for the
fl eet But at the end of that year the City
hired John Hunt mdash fl eet manager for the
City of Fresno at the time and that yearrsquos
winner of Government Fleetrsquos Public Sec-
tor Fleet Manager of the Year With prov-
en successes the City of Portland hoped
he could breathe new life into the fl eet
Little did they know that over the next
few years Hunt and CityFleet staff would
transform as a team that would rise so
swiftly through the ranks mdash from No 78
in 2006 No 9 in 2007 No 4 in 2008 and
2009 No 2 in 2010 and now No 1
Despite such a dramatic climb on the
day of the announcement Hunt was still
unsure if hersquod secured the top spot mdash
right up until the moment the winner was
announced
ldquoEach year is a new competition with a
fresh clean slate We were No 2 last year
but we knew that didnrsquot mean we couldnrsquot
be beat by another organizationrdquo he said
ldquoBeing named among the 100 Best is
quite an honor because it means that an
organization has made a conscious deci-
sion to improve Portland staff made the
commitment and we are very excited to
be named No 1 this yearrdquo
When Hunt was hired in 2005 the
fl eet had a less-than-stellar reputation and
major hurdles to overcome Fleet needed
to boost operational effi ciency improve
services and fi nd a way to save money
On top of that were greater less tangible
challenges building trust with custom-
ers demonstrating proven best practices
and most of all possessing a high level
of faith
So how did the fl eet get turned around
Hunt said it started with relationships
ldquoThere may be many but I think the
basic secret to success is building trust
and reliability with your team custom-
ers your boss and the elected offi cialsrdquo
he said
Hunt started by identifying employee
strengths and matching them to the right
jobs After creating this strong founda-
tion for the fl eet he looked for opportu-
nities for improvement then gave fl eet
staff tools to help them advance and
achieve success Most importantly he
believed in his team
ldquoWe have staff members who have
been with CityFleet for nearly 30 years
That institutional knowledge is invalu-
able We listened to their ideas for im-
provement and empowered them Once
everyone in the organization believed in
themselves the stakeholders began to
believe in CityFleetrdquo he said ldquoOur staff
is our most valuable resource and City-
Fleet staff worked hard to improve over
the last fi ve years The team has shaped
a refreshed fl eet organization through
monumental changes in business perfor-
mance motivation work environment
attitude effi ciency communication and
cost-effectivenessrdquo
RELATIONSHIPS BUILD THE FLEETHunt and his team also worked very
hard to build customer relationships
They knew creating trust with its custom-
ers was a must for the success of the fl eet
ldquoBuilding trust is important because we
deal with equipment that must be main-
tained properly for the safety of City em-
ployees and the publicrdquo Hunt said ldquoAs a
service provider our goal is to deliver ex-
cellent service to our customers Under-
A SWIFT RISE TO FAMEFrom an unranked position in 2005 to No 2 last year the City of Portland Ore CityFleetrsquos dedication helped the organization shoot quickly to the top and be named No 1 one among the ldquo100 Best Fleetsrdquo
BY SHELLEY MIKA
A few of the accomplishments that have helped the City of Portland Ore rise to the top of the 100 Best Fleets program includebull Accelerated staff development and trainingbull Right-sized fl eet resulting in $4 million in
savingsbull Reduced overtime costs by 89 percentbull Doubled total ASE Master technicians on
staff
AT A GLANCE
GF07_Winnerindd 18GF07_Winnerindd 18 7511 32011 PM7511 32011 PM
Government Fleet JulyAugust 2011 19
standing their needs is the fi rst step and
we strive to provide service in a way that
makes customers want to come to usrdquo
With this charge in mind CityFleet
asked its customers to evaluate fl eet
analyzed the results then targeted large-
scale improvements When individual
concerns arose CityFleet addressed them
face-to-face whenever possible If it was
not possible to do so in person staffers
picked up the phone Then they acted
ldquoAs CityFleet continued to deliver on
promises customer trust in the organiza-
tion grewrdquo Hunt said
Customer satisfaction soon rose now
reaching astonishing levels CityFleet
reached a 98-percent customer satis-
faction rating even with a workload of
27000 work orders each year In fact
recent customer survey scores were more
than double the second-best service pro-
viders in the City
ldquoThese are spectacular results by
any measurerdquo Hunt said ldquoBut the short
time frame in which CityFleet developed
best practices implemented them and
tracked the results is especially impres-
sive And the fact that the results of the
survey indicated that CityFleet improved
more than any other city service surveyed
is astoundingrdquo
As customer satisfaction has continued
to improve so has employeesrsquo belief in
their abilities ldquoEmployees now feel pride
in their workplace see satisfi ed custom-
ers and have come to trust the managers
and themselvesrdquo Hunt said
A LONG LIST OF ACCOMPLISHMENTS
While it rates high among the reasons
CityFleet is successful customer and em-
ployee satisfaction are only the beginning
of a long list of accomplishments To list
all of them over the last year mdash let alone
the last fi ve years mdash would fi ll the pages
of Government Fleet In fact there was
only room for the top highlights on its ap-
plication
ldquoThere are so many other good things
we are doing I kept thinking of more
things I wish we would have added even
after the application had been submittedrdquo
Hunt said
However a few of the fl eetrsquos most
notable accomplishments are as follows
CityFleet
bull Accelerated staff development and
training
bull Right-sized the Cityrsquos fl eet by 192
units saving $4 million
bull Improved repair turnaround times
customer satisfaction and competi-
tiveness
bull Doubled the number of Automotive
Service Excellence (ASE) certifi ed
Master Technicians by offering cer-
tifi cation pay
bull Reduced overtime costs by 89 per-
cent through a more streamlined
workfl ow and new shop tools
bull Reduced commercial repairs by $1
million over two years through reor-
ganization of shop operations
bull Reduced parts costs by $300000 (36
percent) through bar coding inven-
tory management market analysis
and volume purchases
bull Became certifi ed as an Eco-Logical
Business by the Pollution Prevention
Excellence program
bull Recouped $1 million at auction for
the fl eet replacement fund
bull Signifi cantly greened the City fl eet
with the expanded use of hybrid
electric diesel particulate fi lters in-
cab heaters and alternative fuels mdash
developing the largest green fl eet in
the region
bull Implemented recycling efforts
purchased a rock crusher capable
of producing 160 tons of material
per hour use of refi ned oil scrap
metal and battery recycling and
removal of 2200 yards of contami-
nated soil
(Far left) John Hunt fl eet manager for the City of Port-land Ore motivates staff and proudly displays the teamrsquos ldquo100 Best Fleetsrdquo trophy which celebrates the whole teamrsquos efforts Fleet staff members are pictured maintaining ve-hicles and providing necessary repairs
GF07_Winnerindd 19GF07_Winnerindd 19 7511 32013 PM7511 32013 PM
20 Government Fleet JulyAugust 2011
1 0 0 B E S T W I N N E R S
GF0111ferrellgasindd 1 122010 122740 PM
bull Overall reduced the operating bud-
get by $17 million over the last
year and $5 million over the last
two years through new reporting
analysis right-sizing business part-
nerships computer programs time
standards inventory management
staff analysis and implementation
of a new fuel system
Hunt attributes the fl eetrsquos success to
committed staff a competitive business
model and the implementation of key
fl eet best practices He also continually
relies on the advice of past and present
fl eet managers and fl eet organizations
like the American Public Works Asso-
ciation (APWA) National Association
of Fleet Administrators (NAFA) Public
Fleet Managers Association and the Or-
egon Public Fleet Managers Group
ldquoPublic sector fl eets are not in direct
competition with one another so we
share valuable information and ideas all
the time between organizationsrdquo he said
ldquoMany years ago a great fl eet manager
used to say lsquosave your money hard times
are comingrsquo This lesson along with
many others helped prepare us for these
tough fi nancial timesrdquo
LESSONS LEARNED AND TRUST CULTURE BUILT
Along the way Hunt and his team
have learned some valuable lessons other
fl eets can benefi t from too Hunt said
chief among them is building a high trust
culture Part and parcel to that are open
lines of communication and continued
collaboration mdash like the weekly team
meetings he holds listening to concerns
and working directly with staff
Hunt said another excellent way to pro-
mote communication is by establishing a
Labor Management Committee (LMC)
which provides a regular structure for
sharing opinions and suggestions ldquoFor us
the group has become a cohesive force for
change and improvementrdquo he said
In terms of working with customers
Hunt and his team live by the notion of
treating customers the way they would want
to be treated by service professionals
And for the fl eet overall he recom-
mends being proactive rather than reac-
tive and investing heavily in the staff
ldquoGo out and meet with your customers to
fi nd out what they need and show them
that you are listening We proactively
meet with our customers fi nding ways to
help them achieve their goalsrdquo he said
ldquoEncourage teamwork and listen to your
staff mdash they know the business and they
work directly with the customers They
are your greatest assetsrdquo
OFFERING A SINCERE THANKS TO THE INDUSTRY
Hunt said he owes many thanks to
those who helped him lead his fl eet to
success For starters he thanks Govern-ment Fleet INVERS Mobility Solutions
and Tom Johnson for making the program
possible And of course he thanks his own
partners at the City mdash the Mayor and City
Council the Offi ce of Management amp Fi-
nance leadership team the customers and
of course the CityFleet team
ldquoCityFleet collaborates daily to pro-
vide excellent service and fi nd solutions
to each challengerdquo he said ldquoOnce we had
built trust our customers were willing to
provide us with feedback and help us to
understand special project needs from an
operations perspectiverdquo
He also extends gratitude to his
peers ldquoThere are many fl eet profession-
als who donate their time and fl eet anal-
ysis to others in the industry All they
want in return is for another fl eet to be
successful and for the betterment of the
fl eet industry in generalrdquo he said ldquoThis
includes past and present fl eet manag-
ers manufacturers and our vendors Irsquod
like to thank all of those folks for giving
generously to the fl eet industryrdquo
Last he lends a gracious nod to all of
the fl eet families ldquoTheir encouragement
and support make it possible for us to come
to work and do well each dayrdquo he said
STRIVING FOR CONTINUED SUCCESS
As Hunt refl ects on his fl eet be-
ing named No 1 he looks to the hard
work of his team the hard work of his
100 Best competition and the drive the
100 Best program offered his fl eet in its
rise to success ldquoI am extremely proud
of our team both at CityFleet as well
as the bureaus we serve and how we
work together to meet the challenge of
delivering quality service in these tough
economic timesrdquo he said ldquoIt feels great
to be named the No 1 Fleet in North
America but humbling at the same time
All of the fl eets that entered the 100 Best
Fleets program are doing good things
and continue to improve every day The
program is great in that it provides fl eets
with a road map for progressrdquo
Always focused on continuous im-
provement Hunt is sure to celebrate the
success on behalf of the hard work of his
team but is also quick to set new goals
ldquoCityFleet has made a conscious effort
over the last few years to build up the core
foundation of business operationsrdquo Hunt
said ldquoNow we are ready to move forward
and explore new challengesrdquo
SOURCEJohn Hunt fleet manager City of Portland Ore E-mail johnhuntportlandoregongov
CityFleet employees log an average 27000 work orders per year and recent customer service scores have been steadily increasing
GF07_Winnerindd 20GF07_Winnerindd 20 7511 32018 PM7511 32018 PM
When it comes to alternative fuels propane is far and away the best alternative
855-4AUTOGAS
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22 Government Fleet JulyAugust 2011
The 4th annual Government Fleet
Expo amp Conference (GFX)
held at the San Diego Conven-
tion Center in Southern California
June 6-8 brought together more than
550 public sector fl eet professionals
and industry suppliers
Former MLB all-star pitcher Dave
Dravecky opened with an inspirational
keynote address and Denton Cinque-
grana senior markets editor at OPIS
gave a keynote speech on the state of
the fuel market The conference includ-
ed the 2011 Public Sector Fleet Man-
ager of the Year and ldquo100 Best Fleetsrdquo
awards ceremonies engaging presenta-
tions and panels featuring fl eet experts
numerous networking opportunities
more than 85 exhibit booths and a
chance to explore San Diegorsquos Gaslamp
Quarter
Next yearrsquos event is scheduled for
June 18-20 2012 at the Colorado Con-
vention Center in Denver
Event coverage and an extended
photo gallery are available at www
gfl eetcom Keywords GFX 2011
2011 EXPOUNITES FLEET PROFESSIONALS IN SUNNY SAN DIEGO
Three days of sessions keynote speeches and networking gave at-tendees ideas solutions to take back and test in their fl eets
(Above left) Aaron Alvarado from City of Tempe Ariz conducts a session(Above right) MLB all-star pitcher Dave Dravecky presents a keynote
A networking power session on ldquoFleet Challenges and Solutionsrdquo brought fl eet professionals together to help each other reach their common goals
A pre-session on best practices from the 100 Best Fleets title ldquoLeading the Wayrdquo drew a crowd of fl eet managers looking for ideas to become one of the ldquobestrdquo
GF07_GFXindd 22GF07_GFXindd 22 7511 32054 PM7511 32054 PM
Government Fleet JulyAugust 2011 23
PHO
TOS
CO
UR
TESY
STE
VE
RIL
EY
The GFX show fl oor was packed full of new vehicles and informative displays Attendees spent quality time on the show fl oor learning about new technology and innovations
The 2012 Chevrolet Caprice Police Patrol Ve-hicle was on display
Mitsubishirsquos iMiEV zero-emissions vehicle packs a lot of punch in its small package
MEMA brought an Altec AT37-G telescoping ar-ticulating aerial truck to the show fl oor
Ford and Azure Dynamics brought the Transit Connect Electric to the show
Chevroletrsquos new CNG van was on display which will also be available in an LPG version
LeasePlan amp NJPA sponsored a networking evening at the Hard Rock Cafe
(Above amp Below) At the fi rst opening recep-tion event attendees were given opportuni-ties to network and grab a bite to eat
(Above) EnviroGuard had its low polluting lawn mowers on display
(Left) Attendees had several op-portunities to visit with vendors
(Right) Informative displays and on-site product demos were pro-vided at several booths
GF07_GFXindd 23GF07_GFXindd 23 7511 32105 PM7511 32105 PM
24 Government Fleet JulyAugust 2011
FPAR00360_D209891_VINad_R03indd 1 6911 255 PM
WT0711fordpartsindd 1 61011 43215 PM
The 100 Best Fleets recognizes and rewards peak-performing fl eet operations in North America and identifi es and encourages ever-increasing levels of performance improvement
1 PORTLAND OR John Hunt CPFP 2490 400 7 77
NOTABLE ACCOMPLISHMENTS Despite constantly declining budgets the fl eet accelerated staff development and ramped up training to expand its collective knowledge base The effort dramatically improved repair turnaround times and customer satisfaction Fleet also successfully negotiated ASE Master technician pay doubled personal tool allowance expanded shop tools and increased technician salaries for 2012
2 SAN BERNARDINO COUNTY CA Roger Weaver CPFP 3500 400 6 83
NOTABLE ACCOMPLISHMENTS Implemented comprehensive centralization initiatives with major users (sheriff fi re special districts human services and public works) In response to the economic downturn the department reported cumulative savings andor cost avoidance of $4114135 (FY2010-11 year-to-date and estimated) Some of these reductions are ongoingrecurring from previous years for a grand total of $171 million over the last seven years A ldquoNew Employee Handbookrdquo covering County safety and departmental policies was produced and also reviewed annually during work performance evaluations with all current employees
3 CITY OF COLUMBUS OH Kelly Reagan 3035 2884 4 120
NOTABLE ACCOMPLISHMENTS The City is currently constructing what will be the Cityrsquos fi rst compressed natural gas (CNG) fueling station and the largest and only fast-fi ll CNG station with public access in Ohio The City also increased morale Investments in training and safety equaled tangible results in the morale of City technicians Currently 83 percent of City mechanics are ASE certifi ed 55 percent are Master ASEs (73 employees hold 543 ASE certifi cations) The City also obtained the ASE Blue Seal for the fourth time in 2011 Due to the Cityrsquos increased focus on training testing and safety it has been able to steadily reduce its parts and services expenses thus reducing billing to City agencies
4 CITY OF CONROE TX Thomas Higgs 300 193 1 6
NOTABLE ACCOMPLISHMENTS In 2010 the City implemented an Interlocal Agreement with two external customers adding a total of 75 vehicles without adding a technician and estimated revenues of $83000 or approximately 8 percent of current approved budget Internal fl eet availability was increased from 96 percent to 98-plus percent for internal customers The City saved additional funds by negotiations with parts suppliers for increased discounts and technology utilization It has maintained certifi cation as an ASE Blue Seal shop for the past four years and 100 percent of staff is ASE certifi ed
5 CITY OF CULVER CITY CA Paul Condran 582 32 1 38
NOTABLE ACCOMPLISHMENTS The City held its second Regulatory Technical Summit in 2010 bringing together reps from more than 50 citiesagencies and industry policy makers The fl eet has also accomplished a sustainable fl eet progression 85 percent of the heavy-duty fl eet operates on CNG 28 percent of light-duty overall on-road fl eet is alternative fuelhybrid The City re-powered 12 heavy-duty CNG transit buses with the newest Cummins CNG engines using a $360000 grant The City was also the winner of the 2010 NAFA Fleet Management Association Sustainable Fleet Award for heavy-duty fl eets and has consistently ranked in the top 20 ldquo100 Best Fleetsrdquo since 2004
6 POLK COUNTY FL Bob Stanton CPFP 2575 332 11 35
NOTABLE ACCOMPLISHMENTS The County insourced its third County municipal fl eet operation (City of Ft Meade Fla) into fl eet operations Since 2010 the County has absorbed three municipal fl eet operations The Countyrsquos vehicle leasing program has been expanded to include County municipal governments allowing municipalities to spread limited capital resources over a broader range of vehicles It began using Craigslistcom to sell parts from salvaged vehicle The County also formed and leads a local consortium consisting of the Polk School Board City of Bartow Fla local Florida DOT district offi ce and the County to explore a partnership to collectively bring CNG into the County
7 CITY OF MOLINE IL JD Schulte CPFP 182 215 1 11
NOTABLE ACCOMPLISHMENTS The City has completed negotiations with a vendor selected to remove all lead wheel weights from inventory and supply the City with lead-free weights All Allison World Transmissions have been converted to a fully synthetic fl uid and oil-drain intervals were extended on these units to a full four years All City technicians use laptops on their toolboxes with the ability to view a live dashboard feed for fi ve key performance indicators (KPIs) Technicians are now able to see shop turnaround time for work orders open work orders by status scheduled versus non-scheduled repairs technician productivity by percentage and work orders with potential comebacks
8 CITY OF COLORADO SPRINGS CO Tom Monarco 2468 2053 8 67
NOTABLE ACCOMPLISHMENTS In 2010 the City completed the upgrade of its fl eet information system partnering with one of its customers City Transit to share costs of the upgrade and training It completed its upgrade of the fuel system which consisted of upgrading 11 sites that dispense nearly 22 million gallons of fuel annually Through the use of fuel futures pricing in 2010 the City saved nearly $5 million Fleet has another fuel contract in place for 2011 that should save the City another $4 million
9 CITY OF LOS ANGELES CA Richard Coulson 6007 5102 29 421
NOTABLE ACCOMPLISHMENTS Through evaluating fl eet to ensure it is the right size for operations the City reduced total inventory by more than 900 units Parts expenditures were reduced by carefully identifying preventive maintenance (PM) schedules PM checklists were also revised to maximize technician effi ciency The City has also worked to educate policy makers regarding the ldquoscience of fl eet maintenancerdquo It invested time educating policy makers about the cause and effect relationships between deferring maintenance and deferring vehicle replacements as well as provided tours of fl eet facilities
TOP PUBLIC SECTOR SPONSORED BY
FLEETS RECOGNIZED
RANK FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
Now with Hillsborough County Fla
GF07_Directoryindd 24GF07_Directoryindd 24 7511 34425 PM7511 34425 PM
With 24-hour access FordPartscom allows you to fi nd everything you need anytime you want The VIN search feature is a simple solution to fi nding the exact part you need to get the job done right Therersquos no better way to order parts than FordPartscom
ANY FORD PARTANY TIME
Let VIN search do the work
And you can order any time mdash so therersquos less downtime
FPAR00360_D209891_VINad_R03indd 1 6911 255 PM
WT0711fordpartsindd 1 61011 43215 PMGF07_Directoryindd 25GF07_Directoryindd 25 7511 34427 PM7511 34427 PM
26 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
10 CITY OF RIVERSIDE CA Kris Martinez 1041 320 2 35
NOTABLE ACCOMPLISHMENTS Alternative-fuel use by City vehicles increased The total of alternative fuel in use by the City has increased by 12 percent from 43064 to 48893 gallons of CNG per month reducing air emissions and fl eet operating costs due to the low cost of CNG The percentage of alternative-fuel vehicles in fl eet has increased dramatically The number of targeted vehicle classes has increased from 53 percent to 72 percent and the percent of clean vehicles has increased from 69 percent to 89 percent The City also instituted a Green Action Plan with a goal to reduce mobile sources of pollution by 5 percent through programs and partnerships
11 CITY OF FT LAUDERDALE FL John Rencher 1230 290 1 51
NOTABLE ACCOMPLISHMENTS In 2010 the City concluded a three-year vehicle and equipment utilization study and fl eet right-sizing program resulting in annual budgetary savings of $222300 and capital expenditure savings of more than $13 million It purchased two new hybrid aerial bucket trucks to replace older models using a grant in the amount of $150272 The grant was also used for retrofi tting 730 vehicles with CANceivers a fuel interface device providing accurate fueling data and idle time Fleet also achieved savings from cannibalization of totaled vehicles Instead of auctioning vehicles at $200 per unit the vehicles are retained to be ldquoparted outrdquo to save on parts costs
12 CITY OF AUSTIN TX Gerald Calk 3800 1400 7 199
NOTABLE ACCOMPLISHMENTS Fleet performed a self-assessment identifying areas of concern with a special emphasis on internal controls and environmental compliance Once weaknesses were discovered the City worked on restructuring its organization to cover certain areas as well as ensure compliance with regulatory agencies By doing this self-assessment and aligning operational needs with the overall needs of the City fl eet was able to hire needed personnel to strengthen its organization The City was a recipient of the 2011 NAFA Fleet Management Association Sustainable Fleet award and four of six service centers are ASE Blue Seal certifi ed
13 CITY OF FAYETTEVILLE AR Dennis Pratt 322 236 1 17
NOTABLE ACCOMPLISHMENTS The City continued with its green initiatives in 2010 purchasing one hydraulic launch assist (HLA) Solid Waste side loader started full use of re-refi ned oil with Micro Green oil fi lters and continued with oil sampling driving change intervals The City started using its fl eet information system graphics module to store wiring diagrams warranty and other service information and started using an online vehicle auction company to sell surplus fl eet vehicles Team members have continued their training with increased ASE and EVT certifi cations
14 MANATEE COUNTY FL Michael Brennan 849 499 3 35
NOTABLE ACCOMPLISHMENTS The County revised its preventive maintenance program increasing PM-generated repairs by more than 35 percent while maintaining a 93-percent fl eet availability average It continued reassignment of underutilized units reducing capital spend by more than $800000 The County was also award a $159 million grant for a new central maintenance and transit operations facility Team technicians also placed fi rst in a maintenance competition sponsored by the Florida DOT winning the ldquoknowledge examrdquo The County has also continued a leading role in the County-wide ldquoGreen Teamrdquo promoting environmental stewardship across departmental lines
15 CITY amp COUNTY OF DENVER CO Ernie Ivy 1233 194 7 93
NOTABLE ACCOMPLISHMENTS The Denver Fleet Management Division completed implementation of a new fl eet management software system converting 15 years of historic data and adjusting operations to best utilize the systems features It moved to a City-wide system for tracking procurement streamlining the purchase of parts and materials and increasing accountability The Division also opened a new fl eet facility that is anticipated to be LEED Gold certifi ed and will incorporate employee ideas for improving operations and enhancing customer service
16 CITY OF SACRAMENTO CA Keith Leech 2214 592 6 104
NOTABLE ACCOMPLISHMENTS The City upgraded its Fleet Management Technology Toolkit which are AssetWorks Fleet Focus (M5) and Fuel Focus technology upgrades that provide multiple enhancements and integrations to gather format and disseminate information to establish the business intelligence required to make data-driven decisions Itrsquos return-on-investment (ROI) analysis demonstrated an annual benefi t of $720000 after a pilot program with Zonar GPS telematics and more than $700000 after outsourcing parts management to NAPA Integrated Business Solutions (IBS) The City also participated in a multi-agency municipal project that benchmarked fl eet costs and statistical trends including fl eet utilization fuel consumption and emissions
17 CITY OF FORT WORTH TX Wayne Corum 2990 463 3 108
NOTABLE ACCOMPLISHMENTS The City competed in a managed competition process for vehicle maintenance and was retained as the maintenance provider for the City It is fi nalizing and implementing a National Fuel Contract In the fi rst six months 16 different government agencies from four states have already utilized the contract The City is continuing to expand alternative-fuel use with investments into fueling infrastructure (ethanol propane and electric) and alternative-fuel vehicle acquisitions (hybrid electric and propane)
18 CITY OF ROCHESTER NY Michael Quattrone 2074 205 1 79
NOTABLE ACCOMPLISHMENTS The City completed the Government Fleet Management AllianceFleet Counselor Services certifi cation program at 97 percent It is continuously working on the Divisionrsquos Policy and Procedures manual The City has more than 125 management-approved policy and procedures in 16 different categories providing employees with clarity in City goals daily work and delivering managementrsquos expectations It also developed service level agreements (SLAs) with all customers including seasonal SLAs
19 CITY OF EUGENE OR Tony Jobanek 558 101 1 28
NOTABLE ACCOMPLISHMENTS The Cityrsquos Fleet Services section recently became an Eco-Biz certifi ed fl eet facility The goal of the program is to prevent and minimize pollution generated by small businesses in the Lane County Ore area It implemented a dashboard system that provides key information in a timely manner The City is also proactively in pursuit of an electric technology demonstration program It was identifi ed by the State as one of the fi rst public organizations to participate in demonstration testing of the Toyota plug-in Prius hybrid-electric sedan Mitsubishi iMiEV all-electric sedan and is scheduled to purchase a Nissan LEAF all-electric sedan in summer 2011
20 CITY OF DENTON TX Mike Ellis 615 202 1 21
NOTABLE ACCOMPLISHMENTS The City opened a new alternative-fuel site and began dispensing biodiesel and ethanol products with the projected annual purchase of 664000 gallons of biodiesel and at least 40000 gallons of E-85 It has converted 72 percent of its fuel purchases to biodiesel It deployed fi ltration systems on all landfi ll and refuse equipment to increase oil drain intervals which reduces labor cost and conserves oil while improving reliability It also developed an in-house mentoring program designed to increase productivity effi ciency and knowledge by partnering a less-experienced technician with an ASE-certifi ed Master Technician
RANK FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
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GF0711discreteindd 1 7111 91525 AM
INVERS Mobility Solutions bull 6047421145 bull 8663080091
FF0909inversindd 1 9909 21000 PMGF12-54_1-6HouseADindd 1 122910 95043 AM
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28 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
GF05-20fcs_fpindd 1 51811 32202 PM
THE FOLLOWING FLEETS LISTED ALPHABETICALLY HAVE BEEN JUDGED AMONG THE 100 BEST FLEETS IN THE NORTH AMERICA
FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
ALACHUA COUNTY FL Ray Griffi n CPM 306 416 2 16
NOTABLE ACCOMPLISHMENTS Implemented ldquo20-percent by 2010 Reduction Planrdquo demonstrating how the County can reduce fuel consumption by 20 percent by 2020 Created Fleet Management Comprehensive Plan an administrative procedure booklet that outlines policies and fl eet management practices and reduced take-home vehicles by 52 percent
ALAMEDA COUNTY CA Doug Bond 1093 0 3 13
NOTABLE ACCOMPLISHMENTS Wrote and implemented new County Ordinance that updated and enhanced vehicle-use polices Reduced fl eet by 80 under-utilized vehicles (7-percent reduction) and replaced 29 vehicles with alternative-fuel units for a savings of $741129 for this fi scal year
ARAPAHOE COUNTY CO Randy Campbell 357 483 2 20
NOTABLE ACCOMPLISHMENTS Initiated full electronic pre- and post-trip inspection program for units that require inspection under Federal Motor Carrier Safety Administration (FMCSA) and Colorado state law The system enables a ldquorepair-before-failurerdquo strategy that lowers operating costs and increases compliance
ATLANTIC COUNTY UTILITIES AUTHORITY NJ Gene Petitt 113 70 2 13
NOTABLE ACCOMPLISHMENTS The County opened a compressed natural gas (CNG) fueling station using $19 million in grant funding to build the facility along with the incremental costs of purchasing 15 CNG vehicles Also implemented green vehicle purchasing and anti-idling policies
AUGUSTA-RICHMOND COUNTY GA Ron Crowden 1265 1259 4 49
NOTABLE ACCOMPLISHMENTS Fleet management shifted procurement funding for public safety vehicles from the General Fund - Capital Outlay to Sales Tax (a shift of $12 million) increasing the number of public safety vehicles purchased over the next fi ve years Allowed contractor to insource repair work for local branch of Salvation Army
CITRUS COUNTY FL Michael Webster 397 165 1 12
NOTABLE ACCOMPLISHMENTS Began education and training program for all user departments within the County Recorded an example of a proper pre-trip inspection of a vehicle and heavy-equipment Also implemented ldquoContinuous Quality Improvementrdquo concept to encourage and promote a more business-like approach to fl eet
CITY OF ALCOA TN Steve Hillis 266 59 1 3
NOTABLE ACCOMPLISHMENTS Instituted an all-staff certifi cation policy for ASE certifi cations Initiated a monthly City-wide Fleet FOCUS report to the management of all user departments covering costs and operational effi ciencies
CITY OF AMES IA Paul Hinderaker 203 80 1 10
NOTABLE ACCOMPLISHMENTS Initiated a system to aggressively reduce past-due PM work allowing technicians to take responsibility for part of a list of overdue items Purchased new independently moveable vehicle lifts which reduces outsourcing work on large vehicles
CITY OF ANAHEIM CA Karl Hopfer 755 535 1 34
NOTABLE ACCOMPLISHMENTS Implemented monthly newsletter highlighting staff accomplishments and special activities as well as a second peer-based employee recognition program Staff training was increased to 18 hours per person minimum through use of in-house cross training and vendor-provided training
CITY OF BELLEVUE WA Peter Bednar 672 369 1 20
NOTABLE ACCOMPLISHMENTS In fi nal phase of $18 million shop modernization project increasing number of work bays per technician from 16 to 23 Utilized $530000 in grant money to help purchase 76 hybrid vehicles Upgraded to a Web-based fl eet management system and issued each technician a 10-inch laptop for ldquoon the fl yrdquo access to fl eet management system
CITY OF BOISE ID Craig Croner CPFP 890 409 5 15
NOTABLE ACCOMPLISHMENTS Completed fi rst year of fully centralized Mobile Fleet Equipment operations resulting in net savings for Parks Dept of 12 percent over 2009 Implemented a city-wide used-vehicle procurement contract Also implemented a centralized Web-based motor pool system at multiple locations around the City
CITY OF CHICAGO IL Patrick Harney 7862 3664 14 635
NOTABLE ACCOMPLISHMENTS Instituted a three-year light-duty vehicle reduction plan for a total end-of-project savings of approximately $1 million Added parts and service lines to new-vehicle and equipment purchase contracts allowing fl eet to receive maintenance services from same contractors from which the City purchases new vehicles and equipment
CITY OF CONCORD NC Daniel Nuckolls CAFM 797 84 1 12
NOTABLE ACCOMPLISHMENTS Introduced Intranet page that allows customers to request services online search work orders and view PM and cost information per vehicle Program was created in-house and at no cost Added fi rst ROUSH propane-powered truck to fl eet operating out of the City airport
CITY OF DURHAM NC Larry Cash 1357 345 3 52
NOTABLE ACCOMPLISHMENTS Embraced Cityrsquos ldquoCulture of Servicerdquo concept based on a three-prong approach service to the customer service to the community and service to the staff City promoted a customer appreciation day which included door prizes and a light breakfast
CITY OF EDMONTON AB Steve Rapanos 3731 697 13 640
NOTABLE ACCOMPLISHMENTS Built a transit bus garage with LEED Silver certifi cation obtained National Safety Mark certifi cation implemented a coolant management system changing the entire fl eet to long-life anti-freeze and engineered a portable detachable winch assembly for pulling ldquodeadrdquo vehicles onto a hoist
GF07_Directoryindd 28GF07_Directoryindd 28 7511 34428 PM7511 34428 PM
Gain SomePerspective
Your Fleet Consulting Experts
Fleet Consulting Fleet Sof tware Fleet Management Services
Take a Fresh Look at Your Fleet OperationAt Fleet Counselor Services we have spent more than 20 years developing the expertise analytics and software you need to optimize your eet operationWersquore on your side
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Fleet Counselor Services is an o cial partner of Government Fleet magazine
GF05-2011
GF05-20fcs_fpindd 1 51811 32202 PM
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30 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
GF0611gfx_sponsorsindd 1 51711 101722 AM
CITY OF FAIRFIELD CA David Renschler CPFP 261 139 1 14
NOTABLE ACCOMPLISHMENTS Installed new GFI Genfare electronic fare boxes on all 56 transit coaches in just three days The City imposed mandatory furlough of 26 days on City employees eliminating 23 vehicles due to under-utilization Also the City extended oil change intervals from 3000 to 5000 miles
CITY OF FARGO ND Harold Pederson 446 324 2 37
NOTABLE ACCOMPLISHMENTS Implemented bar coding of all inventory in both maintenance shops Scheduled four days of additional training in the inventory portion of the Cityrsquos fl eet management software for parts staff which are actively reviewing and liquidating seldom-used and obsolete parts inventory
CITY OF FT WAYNE IN Larry Campbell CPFP 1088 438 2 28
NOTABLE ACCOMPLISHMENTS Developed fi rst-of-its kind hybrid sewer jet truck working with International Eaton and Sewer Equipment of America Continued purchasing additional hybrid vehicles added new LED lights to fueling island for a 77-percent energy savings and removed lead wheel weights from tires for steel weights
CITY OF GOODYEAR AZ Richard Sweepe 354 16 1 6
NOTABLE ACCOMPLISHMENTS Conducted quarterly utilization reviews resulting in $185000 in savings due to removal of under-utilized units Re-purposed trucks from use by Water Division for an eighth of the cost of new vehicles Streamlined vehicle specifi cations
CITY OF HENDERSON NV Robert Murnane 1057 240 1 21
NOTABLE ACCOMPLISHMENTS Started a car-sharing motor pool at City Hall campus implemented the EJ Ward fuel management system at two main fuel locations revised vehicle replacement schedules implemented fl eet downsizing project and entered into joint service agreement with neighboring jurisdiction to handle police motorcycle maintenance
CITY OF IRVING TX Ramiro Lopez 803 127 2 19
NOTABLE ACCOMPLISHMENTS Enhanced communications among staff and customers with focus groups and frequent meetings Cost savings are being realized through fuel pricing fuel conservation and position responsibility enhancements Implemented technician accountability controls increasing performance and fl eet availability
CITY OF KAMLOOPS BC Ian Hammond 292 147 1 19
NOTABLE ACCOMPLISHMENTS Initiated a pilot program to explore hydrogen as an alternate fuel Contracted with a Vancouver Island-based company to install an on-demand hydrogen generator on one of the Cityrsquos service trucks Pilotrsquos initial results show dramatic decreases in CO2 and NOx Staff is certifi ed to perform hydrogen conversions
CITY OF LAKELAND FL Gary McLean CPFP 1088 190 1 30
NOTABLE ACCOMPLISHMENTS Rebuilt vehicle replacement process teaming with departmental leadership and Cityrsquos fl eet Utilization Management Committee (FUMC) Down-sized administrative vehicles reducing purchase and fuel costs Established new auction contract and one-time repair limits as well as $500 repair limit on ldquosparerdquo vehicles
CITY OF LITTLE ROCK AR Wendell Jones 1060 160 2 70
NOTABLE ACCOMPLISHMENTS Increased number of workstations to one cloud computer workstation per technician (from one or two in each shop) Recently began a self-evaluation and improvement plan utilizing Fleet Sentinel Management program
CITY OF LONG BEACH CA Leslie Horikawa 1591 68 8 85
NOTABLE ACCOMPLISHMENTS Implemented rigorous campaign to bring maintenance program to 94-percent completion rate reaching a high of 96 percent Keeping a cap on overtime expenditures and rotating staff and providing opportunities to gain skills in various positions Implementing a loaner pool program as part of a vehicle reduction plan
CITY OF MARIETTABLW GA Scott Lawler 557 104 1 14
NOTABLE ACCOMPLISHMENTS Established an internal online customer survey after vehicleequipment is repaired Focused on preparing and receiving a signed service level agreement (SLA) from Power Utility department which was completed within one year Purchased software allowing fl eet to upload latest service bulletin fi x for re-fl ashing a vehiclersquos ECU
CITY OF MESA AZ Peter Scarafi otti CDM CAFM CEM CPFP 1450 50 2 76
NOTABLE ACCOMPLISHMENTS Warranty Recovery Program is on track to recover more than $600000 in warranty YTD in 2011 recovering $433000 in 2010 Shop employees have more than 300 ASE certifi cations and City has received Clean Cities Coalition Clean Air award for past eight years
CITY OF MIAMI FL Jose Davila Sr 1951 178 1 67
NOTABLE ACCOMPLISHMENTS Improved employeemanagement relations Moved stockroom management in-house Took on yearly inspection of almost 500 commercial hauler trucks Changed the way the City gauges itrsquos employees productivity
CITY OF NEW YORK DCAS NY Stephen Weir 2127 80 0 9
NOTABLE ACCOMPLISHMENTS Spearheaded a number of green initiatives to established NYC as premier Green City in US including commitment to receive 50 Chevrolet Volts by June secure 10 of the fi rst Ford Transit Connect Electric vehicles and secure a no-cost two-year lease for 10 Navistar eStar electric trucks
CITY OF NEW YORK PARKS amp REC NY Keith Kerman 1863 774 8 60
NOTABLE ACCOMPLISHMENTS Completed Agencyrsquos second pilot of B-50 fuel this time for all diesel vehicles in Borough of Staten Island Parks uses B-20 in all vehicles Expecting delivery of fi ve Chevrolet Volts and fi ve Navistar Class 4 all-electric vans for use in playground repair two International hybrid buses and 11 Kenworth hybrid medium-duty trucks
CITY OF OCEANSIDE CA Jeffery Hart 458 25 1 14
NOTABLE ACCOMPLISHMENTS Underwent complete management and offi ce staff change Changed vehicle check-out processes after repairs cross-training staff in areas of emergency vehicles fi re apparatus off-road equipment and fabrication igniting new wave of training opportunities Also ramped up safety program and converted below-ground tanks to biodiesel
CITY OF ROANOKE VA Kenneth Bernard 600 250 1 25
NOTABLE ACCOMPLISHMENTS Implemented new equipment including a Versus scanner 450 kW standby generator Aerosol can recycling unit and nitrogen generator for tire service Also upgraded the shop to be WiFi capable Established positive sustainable maintenance practices and have developed a team with a solid culture
FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
GF07_Directoryindd 30GF07_Directoryindd 30 7511 34429 PM7511 34429 PM
Thank you to the 2011 Sponsors of
wwwGovFleetExpocom
GFX05
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MARK YOUR CALENDAR FOR NEXT YEAR
June 18-20 2012Colorado Convention CenterDenver CO
05-0311
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ASSOCIATION PARTNERS
PREMIER SPONSOR MAJOR SPONSORS
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32 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
PROTECT YOUR FLEET
GF0711auditindd 1 7111 92820 AM
CITY OF SAN ANTONIO TX Florencio Pena 3715 1075 7 171
NOTABLE ACCOMPLISHMENTS Installed automatic vehicle location (AVL) in approximately 250 Solid Waste Management automated side-loader trucks Currently reviewing equipment lifecycles for many vehicle classes In FY2010 City passed environmental ordinance requiring vehicle purchases to be the most environmentally responsible equipment available
CITY OF SANTA ANA CA Rick Longobart 900 300 1 36
NOTABLE ACCOMPLISHMENTS Developed a cohesive work unit and camaraderie to overcome fi nancial shortfalls City proved in-house maintenance was more cost effi cient than outsourcing functions Demonstrated a $500000 savings through utilization effi ciency and improved communication
CITY OF SUFFOLK VA Jason LaLonde 1100 250 1 22
NOTABLE ACCOMPLISHMENTS With support and assistance from Dept of Budget and Strategic Planning a fl eet chargeback methodology information session was presented to all internal and external customers detailing expense and revenue steam on all facets of fl eet management Outfi tted all recently purchased equipment with LED lighting for increased visibility
CITY OF TAMPA FL Tim Perry 2682 218 2 57
NOTABLE ACCOMPLISHMENTS Authored revised City-wide Vehicle Operations policy which includes provisions for anti-idling cell phone and tobacco use driver training etc Took on responsibility for Tampa Fire Rescuersquos non-combat vehicles and equipment in 2009 completing integration in 2010 Also utilized outside vendor for heavy-tire road calls
CITY OF TEMPE AZ Aaron Alvarado 800 250 2 30
NOTABLE ACCOMPLISHMENTS Implemented ldquoThe Four Disciplines of Execution (4DX)rdquo by Franklin Covey At the City manager level guidance was put out to initiate an internal operating system to begin to change the culture and mind-set of all City departments
CITY OF THOUSAND OAKS CA Larry McKinney 205 405 1 11
NOTABLE ACCOMPLISHMENTS Implemented the following recycled fi lters and anti-freeze used retread tires eliminated lead wheel weights installed new busvehicle wash that uses recycled water installed a 60000-lb bus lift reorganized fl eet warehouse initiated employee and customer service surveys and created online equipment purchase calendar
CITY OF VANCOUVER BC Doug Smith 1680 280 4 240
NOTABLE ACCOMPLISHMENTS Introduced a ldquoMake vs Buyrdquo policy to determine what work should be done in-house versus outsourced Participated in public and private fl eet benchmarking projects Analyzed key performance indicators (KPIs) through fl eet management reports Introduced new fl uid storage and electronic fl uid dispensing management system
CITY OF WILMINGTON DE Ed Stone 593 26 1 14
NOTABLE ACCOMPLISHMENTS Initiated ldquoFast Fleet Loanerrdquo pool program reduced fl eet size by 26 percent for $57000 fuel savings and $391000 capital expenditure savings lowered average fl eet age by one year resulting in $10000 approximate fuel savings lowered fl eetrsquos carbon footprint by replacing 30-percent of trash trucks and retrofi tting 27 additional trash and dump trucks
COLLIER COUNTY FL Daniel Croft 766 391 4 26
NOTABLE ACCOMPLISHMENTS Utilized totaled ambulance and transit bus for parts versus salvage saving more than $30000 in ambulance and $20000 in transit bus parts and components Built and opened vehicle washing system allowing fl eet to clean largest trucks and equipment Also one technician was selected as the State of Florida Bus Mechanic of the Year
COLORADO DEPT OF PERSONNEL ADMIN Kathy Nesbitt 6000 200 3 13
NOTABLE ACCOMPLISHMENTS Completed installation of State-owned E-85 pumps at the downtown Denver motor pool and designed and deployed E-85 tanks at three locations Currently coordinating deployment of 20 all-electric vehicles and developed a petroleum-reduction rebate program returning funds totaling $500000 to State user agencies
COUNTY OF RIVERSIDE CA Robert Howdyshell 4116 0 7 52
NOTABLE ACCOMPLISHMENTS Taking part in initiatives to lead to right-sizing the fl eet and reducing vehicle miles traveled Began right-sizing efforts in April 2010 with identifi cation of all under-utilized vehicles based on mileage versus repair costs totaling 298 vehicles removed from service and sold with 37 additional vehicles retired and sent to auction
COUNTY OF SONOMA CA David Head 1157 196 3 21
NOTABLE ACCOMPLISHMENTS Began process to outsource parts operation to NAPA IBS with no on-site staffi ng required due to use of NAPA and fl eet-based computers Costs were reduced 15-35 percent on most parts staffi ng costs were reduced by more than $230000 and the number of invoices processed per month was reduced from hundreds down to one
DAKOTA COUNTY MN Kevin Schlangen 242 74 1 12
NOTABLE ACCOMPLISHMENTS Developed and implemented fl eet operations and Fleet LockoutTagout procedure manuals as well as implemented Voyager fuel card program Constructed 55000 sq-ft fl eet storage addition to Empire campus with geothermal heating system Also expanded insourcing of fl eet services to three additional fl eets without additional staff
DISTRICT OF COLUMBIA WATER amp SEWER AUTHORITY OZ Fuller 583 1000 2 29
NOTABLE ACCOMPLISHMENTS Implemented green product purchasing and usage initiatives including vehicle lube touch-up paints brake cleaning sprays and other cleaning items Purchasing several electric charging stations for electric vehicle use and have FY-2011 vehicle purchase plans for at least 41 additional alternative-fuel vehicles
EUGENE WATER amp ELECTRIC BOARD OR Gary Lentsch 219 54 1 10
NOTABLE ACCOMPLISHMENTS One of the fi rst fl eets to measure hydraulic system ISO cleanliness and moisture while still on the vehicle Shop is currently being certifi ed toward LEEDrsquos Gold standard Implemented idle and fuel-reduction policy obtaining a 103-percent reduction in fossil fuel usage (over 2009) Also reduced take-home vehicles to on-call staff only
HARFORD COUNTY MD Warren Patrick 1015 123 2 22
NOTABLE ACCOMPLISHMENTS Dramatically increased revenue by implementing new surplus vehicle sales process The new process works not only for fl eet vehicles and equipment but offi ce furniture computers etc Utilize a 27-month historical database to maintain an optimum replacement and disposal schedule
FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
GF07_Directoryindd 32GF07_Directoryindd 32 7511 34435 PM7511 34435 PM
This comprehensive guide contains information on how to
- prevent auditing
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PROTECT PROTECT YOUR FLEETYOUR FLEET
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Public Fleet Audit ndash A Self Assessment Checklist
GF0711auditindd 1 7111 92820 AMGF07_Directoryindd 33GF07_Directoryindd 33 7511 34437 PM7511 34437 PM
34 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
GF0611toolboxindd 1 51311 114257 AM
HOUSTON INDEPENDENT SCHOOL DISTRICT TX Mark Swackhamer 2068 60 6 150
NOTABLE ACCOMPLISHMENTS Increasing number of cameras on 647 buses from two to four All buses support and police vehicles will have telematics for a total count of 1910 units Adding particulate traps to a percentage of buses Also partnering with University of Houstonrsquos Texas Diesel Testing and Research Center on emerging emissions reduction technologies
IDAHO NATIONAL LABORATORY ITS Scott Wold 671 467 2 152
NOTABLE ACCOMPLISHMENTS Replaced almost 75 percent of fl eet with fl ex-fuel vehicles (FFVs) and put 20 new hybrid-electric sedans and SUVs into service for total of 47 hybrid vehicles Began renewing aging bus fl eet increasing fuel economy by 20 percent and carrying 1 additional passenger per vehicle Mini-motor coaches planned to improve fuel mileage by 50 percent
CITY OF INDIANAPOLIS IN John Williams 4397 905 3 106
NOTABLE ACCOMPLISHMENTS Used over 20 key performance indicators (KPIs) to manage 5300 vehicles and pieces of equipment focusing on fi ve areas daily fl eet availability PM and repair operations supply and services administrative operations and customer service Also currently employ 13 ASE Master technicians
JOINT BASE LEWIS MCCHORD FLEET OPERATION WA Michor Gentemann 62 3500 3 100
NOTABLE ACCOMPLISHMENTS Continued to improve fl eet management information system (FMIS) to track man hours spent servicing vehicles and to review the Military Expenditure Limit helping to estimate costs Implemented new inspection process that saves time by pre-evaluating a vehicle before its pulled out of service and brought into the repair shop
KING COUNTY FLEET ADMINISTRATION WA Jennifer Lindwall 1950 364 2 76
NOTABLE ACCOMPLISHMENTS Acquired several clean vehicles including a hybrid service truck that has netted a 30 percent improvement in fuel effi ciency and two hybrid bucket trucks The purchase was offset with $120500 in grants The County fl eet has been right-sized by eliminating 43 under-utilized vehicles and has increased the use of shared vehicles
KNOX COUNTY TN Phillip May 1113 217 2 20
NOTABLE ACCOMPLISHMENTS Reduced total expenditures by 4 percent total department charges by 6 percent fuel usage by 5 percent and parts inventory by 24 percent while increasing production by 6 percent and improved turnaround time by 8 percent The shop earned its second Automotive Service Excellence (ASE) Blue Seal Certifi cation
MONROE COUNTY NY Melvin Rose 940 160 1 17
NOTABLE ACCOMPLISHMENTS Cooperative public-private partnership with Rochester Institute of Technology served as the model for the recently approved E-15 by the federal government Green initiatives and inter-municipal cooperation has led to increase in use of green vehicles reduction of duplicate equipment and the construction of green fueling stations
MONTEREY COUNTY CA Thomas Abear 2074 85 5 18
NOTABLE ACCOMPLISHMENTS Increased the number of hybrids in the Countyrsquos fl eet including hybrid pickup trucks and introduced biodiesel and retired or retrofi tted nearly 100 percent of on-road diesel vehicles with particulate trap fi lters Gave staff additional training opportunities through use of in-house kiosk to access online courses
MONTGOMERY COUNTY MD DEPARTMENT OF GENERAL SERVICES
Millie Souders 2297 0 1 45
NOTABLE ACCOMPLISHMENTS Instituted a fl eet performance improvement program utilizing employee input These employee-driven ideas netted improvements in key performance requirements including increasing police vehicle and administration vehicle availability and preventive maintenance completed in 24 hours to 987 percent
NEW YORK CITY POLICE DEPARTMENT NY Gregory Dimesa 8067 0 13 453
NOTABLE ACCOMPLISHMENTS Developed a proactive preventive maintenance program which compares maintenance history with current fueling mileage showing a 1-percent overall decrease in out-of-service rate and a 12-percent reduction in vehicles requiring a tow The Department is acquiring 373 more hybrid vehicles to join the 477 already in service
NORTH DAKOTA DOT STATE FLEET SERVICES ND Paul Hanson 3329 0 8 11
NOTABLE ACCOMPLISHMENTS Switched to synthetic transmission fl uid in the heavy trucks with automatic transmissions cutting required fl uid changes per year by a third and saving an estimated 1200 gallons of transmission fl uid and 450 man hours per year Also switched to purchasing heavy trucks with synthetic gear lube saving an estimated 750 gallons annually
PALM BEACH COUNTY FLA Douglas Weichman CAFM 2141 1584 3 60
NOTABLE ACCOMPLISHMENTS Implemented replacement rating system that was above the established replacement guidelines and established low-utilization reports to help make asset reduction decisions and stretch lifecycles In addition began purchasing low-rolling resistance tires and BOLT-brand locks for utility-type vehicles to help with key control
PALM BEACH COUNTY SHERIFFrsquoS OFFICE FL Alan Lane 2500 1300 3 32
NOTABLE ACCOMPLISHMENTS Increased focus on deputy safety with tires and brakes replaced on pursuit-type vehciles on a more regular basis eg if tires are worn to 532nds or brake pads are less than 6mm Repair intervals have been increased to a four month 4000 mile schedule saving about $400000 in the Departmentrsquos annual budget
PASCO COUNTY BOARD OF COUNTY COMMISSIONERS FL
Stephen McNaughton CAFM 966 920 3 39
NOTABLE ACCOMPLISHMENTS Implemented a Generator Task Force Program to align generator procurement disposal maintenance fueling and to maintain awareness of generator actions or agreements that impact County interests The fl eet uses a Specifi cation Committee as part of the process of procuring vehicles and equipment for the County
PRINCE GEORGErsquoS COUNTY MD Richard Hilmer 3243 12 2 57
NOTABLE ACCOMPLISHMENTS Due to a 20-percent reduction in staff caused by the recession the fl eet had to turn to upfi tting contractors to outfi t its latest group purchase of police vehicles Following this model 328 police vehicles were outfi tted for a savings of over $460000 in 2011 alone
PRINCE WILLIAM COUNTY VA Matthew Villareale 1107 177 1 35
NOTABLE ACCOMPLISHMENTS Fleet management increased its review of performance data and trends including the length of time by department that each vehicle has been in for service allowing for trending and shifting of priorities The fl eet maintained its E3 (Exemplary Environmental Enterprise) status with the Environmental Excellence Program
FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
GF07_Directoryindd 34GF07_Directoryindd 34 7511 34437 PM7511 34437 PM
USE THE FLEET TOOLBOX TO
Compare your eet using a bull robust benchmarking tool Analyze labor rates bull Reduce vehicle downtimebull Benchmark staf ng against similarly sized eetsbull Ensure JIT inventory processesbull Determine facility size requirementsbull Project employee and labor costsbull Network con dentially with other eet managersbull Review RFP samples and policy manualsbull Join a community of professionals with challenges bull similar to your own at www eettoolboxcom
Ensure JIT inventory processesbull
USE THE FLEET TOOLBOX TO
Compare your eet using a bullrobust benchmarking toolAnalyze labor rates bullReduce vehicle downtimebullBenchmark staf ng against similarly sized eetsbull
INTRODUCING
Equipped with all the tools you need to run an efficient fleet
DEVELOPED BY
GF Toolbox concept FINALindd 1 51311 110342 AM
GF0611toolboxindd 1 51311 114257 AMGF07_Directoryindd 35GF07_Directoryindd 35 7511 34439 PM7511 34439 PM
36 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
wwwfleetcertificationcom
Certify Your Fleet Operation
GF0711certificationindd 1 7111 100056 AM
RICHLAND COUNTY SC William Peters 1147 106 1 24
NOTABLE ACCOMPLISHMENTS Provides weekly fl eet status report to County administrators about vehicle availability and preventive maintenance services performed The fl eet division was instrumental in the development of the Countyrsquos Air Quality policy
SALT RIVER PROJECT AZ Jim Wood 1945 207 6 86
NOTABLE ACCOMPLISHMENTS By using fuel hedging the Department has remained close to its projected budget despite the volatility of the market Transportation Services was 3-percent under budget due in part to staff reductions and careful budget management
SAN ANTONIO WATER SYSTEM TX David Kilbourne 450 724 5 49
NOTABLE ACCOMPLISHMENTS Implemented a fuel card test program allowing drivers to use commercial stations and a GPS test program to monitor location and vehicle operations Set up a sewer cleaning equipment preparation team increasing line cleaning crew time by 40 minutes each day
SANDIA NATIONAL LABORATORIES FLEET SERVICES NM
Mark Crawford 808 2050 4 47
NOTABLE ACCOMPLISHMENTS Received the 2010 GreenGov Presidential Award for involvement in developing constructing and testing a solar-powered cart Uses a driving simulator to help train drivers through a series of computer-generated real-world scenarios
SKOOKUM FORT RILEYGSA WA Michael Powell 1211 380 1 7
NOTABLE ACCOMPLISHMENTS Introduced electric vehicles for use low-mileage use Provides detailed fl eet information to managers including VIN license tag information and the last preventive maintenance date
SNOHOMISH CO PUBLIC WORKS FLEET MGT DIV WA
Allen Mitchell 896 393 3 49
NOTABLE ACCOMPLISHMENTS Sold and redeployed 75 under-utilized vehicles reducing fl eet expenses by $827863 Reduced GHG emissions by 85 percent increasing the Departmentrsquos Evergreen Fleets program rating from a three- to four-star rating on the fi ve-star scale
STATE OF DELAWARE FLEET SERVICES DE Terry Barton 2344 0 0 37
NOTABLE ACCOMPLISHMENTS Because it has no operating repair or fueling facilities Fleet Services provides vehicles for $2645 per day including fuel maintenance 247 roadside assistance EZ Pass and GPS tracking Upgrades to the central operation system will increase ability to make reservations via the Internet freeing up fl eet resources
STATE OF GEORGIA DEPT OF ADMINISTRATIVE SERVICES GA
Ed Finnegan 21670 228 146 4
NOTABLE ACCOMPLISHMENTS Rolled out the ARI Insights Vehicle Mgmt System four months ahead of schedule Arranged to have a permanent rental car from Enterprise placed at state agency that did not qualify for an additional vehicle for a savings of $10000 a 23 percent drop from fees spent the previous years for the rental and staff pick-up and drop-off time
STATE OF KENTUCKY KY Forrest Banta 4723 0 1 28
NOTABLE ACCOMPLISHMENTS As part of the governorrsquos Smart Government Initiative the division is reviewing vehicle usage the possibility of self-insurance revising the take-home vehicle policy and establishing a short-termdaily rental contract The division purchased 125 alternative-fuel vehicles for an average increase in fuel economy of 55 mpg
TOWN OF BUCKEYE AZ Michael DePaulo 231 45 1 5
NOTABLE ACCOMPLISHMENTS Made the decision to outsource on-callafter-hours service for a total cost of $263 a savings of more than $13000 from the previous year Established a motor pool that included eight vehicles for all Town departments
UNIVERSITY OF CALIFORNIA DAVIS CA Richard Battersby 1000 300 1 26
NOTABLE ACCOMPLISHMENTS Through careful analysis and planning lowered operating expenses by 17 percent or $12 million To assist its customers and leadership the department developed an extensive array of fl eet metrics and reports designed to better enable vehicle and transportation decisions
UNIVERSITY OF WASHINGTON WA Jolie Tahara 653 0 1 18
NOTABLE ACCOMPLISHMENTS Reduced the number of yearly scheduled preventive maintenance visits by 30 percent with an overall fl eet availability of 95 percent Fleet services purchased fi ve hybrid step-vans and one hybrid paratransit shuttle to reduce both operating costs and CO2 emissions
VEHICLE AND TRAVEL SERVICES DEPARTMENT OF TECHNOLOGY MANAGEMENT amp BUDGET STATE OF
MICHIGAN MIJoyce Van Coevering 6910 308 1 32
NOTABLE ACCOMPLISHMENTS Streamlined the motor pool reservation system giving users 24-hour access to VTS vehicles The system FleetCommander tracks real-time utilization and displays graphs gauges online forms and a wide variety of reports based on consistent normalized data
WAKE COUNTY NC Thomas Kuryla 873 90 1 15
NOTABLE ACCOMPLISHMENTS Implemented a fuel management software system which allows employees to fi ll up without a fuel card and prevents misuse of County resources The system also collects data through the vehicle OBD connection such as odometer readings idle time run time and OBD codes
WASHINGTON STARE DEPARTMENT OF TRANSPORTATION (WSDOT) WA
Greg Hansen 2314 1354 37 209
NOTABLE ACCOMPLISHMENTS Adjusted its preventive maintenance schedules using fuel consumption as the basis for service rather than time as part of its efforts to reduce agency emissions by 15 percent of 2005 levels by 2020 Has implemented back-up camera and in-cab audible warning device technologies to improve safety and prevent equipment damage
ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
GF07_Directoryindd 36GF07_Directoryindd 36 7511 34439 PM7511 34439 PM
wwwfleetcertificationcomwwwfleetcertificationcom
in partnership with
GF05
-4311
Certify Your Fleet Operation
GF0711certificationindd 1 7111 100056 AMGF07_Directoryindd 37GF07_Directoryindd 37 7511 34442 PM7511 34442 PM
38 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
AFFB11gfcindd 1 52711 74645 AM
2011 lsquo100 BEST FLEETrsquo JUDGESThe pool of judges for the 2011 100 Best Fleets spent countless hours reviewing applications following up with
nominees and lending their expertise to the program This yearrsquos judges were
2011 ELITE FLEETSThis prestigious award is given to the No 1 fl eet winners from the previous four years
which are still meeting the highest standards in fl eet excellence
2010 NO 1 FLEET CITY OF TROY MICH
2008 amp 2009 NO 1 FLEETHILLSBOROUGH COUNTY FLA
2007 NO 1 FLEETVOLUSIA COUNTY FLA
GEORGE BAKERDirector of Central Services
Volusia County Fla MARILYN RAWLINGSFleet Manager
Lee County Fla
MF
SAMUEL LAMERATOSuperintendent of Fleet MaintenanceCity of Troy Mich
STEVE RILEYDirector of Fleet OperationsCity of Coral Gables Fla
GF07_Directoryindd 38GF07_Directoryindd 38 7511 34443 PM7511 34443 PM
Register Now at wwwGreenFleetConferencecom
or call (800) 576 - 8788
OCTOBER 3-4 2011Gaylord Texan bull Grapevine TXThe Green Fleet Conference amp Expo is the only event which focuses
exclusively on environmental sustainability for car and truck fl eets Others may
touch on the subject but Green Fleet Conference amp Expo specializes in
it offering two intense concentrated days of education enterprising dialogue
and engaging exhibits If you are a fl eet manager in either the corporate or
government arena make room in your calendar for this must-attend event
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40 Government Fleet JulyAugust 2011
PUBLIC FORUM By Mike Antich
Why do many in senior
management or elect-
ed offi cials not listen
to their fl eet managers I know
many may dispute this asser-
tion but the reality is that many
public sector fl eet managers do
not have the ear of their manage-
ment and elected offi cials
Herersquos a real-world case in
point One fl eet manager relat-
ed to me that his management
hired an outside consultant to
analyze the performance of
the municipal fl eet and submit
recommendations for improve-
ment The fl eet manager relat-
ing this story to me is held in
high esteem by his peers and
has been very proactive Over
the past several years he made
detailed recommendations on
how to improve the Cityrsquos fl eet
operations however his recom-
mendations fell on deaf ears
When the consulting company
issued its follow-up report it
was enthusiastically received by
management and the city coun-
cil What was distressing to the
fl eet manager is that the consul-
tant recommended exactly what
he had recommended earlier
Why did his recommendations
fall on deaf ears while the al-
most identical recommenda-
tions made by the consultant
were met with enthusiasm
This dilemma is not solely
restricted to fl eet managers
The same complaint is heard
from in-house IT personnel
staff attorneys et al One reason
is that some management value
an outside opinion which
presumably is not vested to
a particular outcome These
proponents argue that a
consultant can offer a different
more objective perspective
about how a problem can be
solved Also consultants are
exposed to a variety of operations
and different methods used to
deal with the same issues facing
your operation But this theory
falls apart when the consultantrsquos
recommendations are identical
to the in-house manager and
one is accepted over the other
The reality is it is a deeper issue
of management not listening
to its in-house subject-matter
experts
Herersquos another example from
a different fl eet manager which
illustrates this point
ldquoMy outfi t hired an outside
consulting company to perform
a fi nancial and operational au-
dit When completing the audit
the consultant wrote a review
The opening comment in the
fi nal review was lsquoYour fl eet is
operating well under benchmark
averagesrsquo They then went on to
make further cost-saving rec-
ommendations After the review
meeting I sent several e-mails
to my reporting offi cials with a
single note lsquoWe paid this outfi t
how much to tell us thisrsquordquo
This fl eet manager went
on to summarize what is at the
heart of this problem ldquoMy point
is what a shame that manage-
ment all the way up the line
wonrsquot ask (then listen to) the
people who know their jobs as to
what would be good actions and
practices to take for operational
cost savings Of course this ap-
plies to all departments and not
just fl eet operations The bottom
line is when will management
learn to listenrdquo
However the blame isnrsquot all
one-sided In the fi nal analysis
many fl eet managers do a very
poor job in elevating their pro-
fessional stature in the eyes of
senior management The sad re-
ality is that if you donrsquot take the
lead in defi ning your expertise as
a professional fl eet manager and
showcasing your value to the
management team someone else
will do so which is often errone-
ous and the source of mispercep-
tions about your capabilities
UNDER-APPRECIATIONThese are turbulent times
for public sector fl eet managers
Many fl eet managers are under-
appreciated by user groups se-
nior management and elected
offi cials Sometimes the fl eet
manager is at fault because he or
she does a poor job of promoting
themselves and their department
to management When money is
scarce and budgets are tight or
need to be cut fl eet managers
quickly fi nd themselves on the
radar screen of elected offi cials
the local news media and tax-
payer watchdog groups
How do you prove you are
doing a good job You may think
you manage a well-run fl eet but
do you have the metrics to sub-
stantiate this assertion If you
can quantify the performance
of your operation to manage-
ment and elected offi cials they
are more likely to appreciate the
value of the service provided
However this lack of un-
derstanding by management is
often the root of inquiries that
put fl eet managers on the defen-
sive attempting to justify their
performance Fleet managers
should not assume management
understands their business and
knows they are doing a good job
If you want to demonstrate you
are competitive you need to de-
velop and measure on an ongo-
ing basis specifi c performance
metrics valuable to your user de-
partments that are available for
review by all interested parties
In todayrsquos weak tax base
fl eet managers can save taxpay-
er dollars by implementing ef-
fective fl eet policy maximizing
fl eet utilization right-sizing the
fl eet optimizing user depart-
ment productivity all while re-
ducing operating expenses The
sad part is that many fl eet man-
agers are not vocal about their
achievements and management
is not fully cognizant of their
contributions to achieving these
goals Fleet managers must be
viewed as valuable members of
the overall management team if
for no other reason than the fact
that they are managing tens of
millions of dollars of taxpayer
assets used to provide the ser-
vices taxpayers demand
Irsquoll admit that I too am mys-
tifi ed by the under-appreciation
of many fl eet managers I am
continually impressed by the
caliber of todayrsquos public sector
fl eet managers and how they
overcome the challenges they
face day-in and day-out Each
year fl eet managers and their
teams struggle to do more with
less money Perhaps it is be-
cause the personalities of many
fl eet managers who are humble
by nature and not prone to self-
promotion
It is high-time senior man-
agement and elected offi cials
realize the value of their fl eet
managers and utilize this ex-
pertise to its fullest extent My
message to senior management
is a simple one Listen to your
fl eet manager
Let me know what you think
mikeantichbobitcom
MESSAGE TO MANAGEMENTLISTEN TO YOUR FLEET MANAGER
GF07_Editindd 40GF07_Editindd 40 7511 32203 PM7511 32203 PM
The Choice Is Clear mdash And CleanYour fleet can get the same horsepower and torque performance as gasoline for 30 less in fuel costs ndash
and with 60 fewer emissions mdash thanks to ROUSH CleanTech Liquid Propane Injection fuel systems
Propane autogas fuel systems by ROUSH CleanTech let you operate on a price-stable North American-
sourced fuel with no engine modifications required That means yoursquoll get all the benefits of propane
autogas with no compromises in your vehiclersquos factory warranty protection
PERFORMANCE IDENTICAL
VEHICLE WARRANTY IDENTICAL
FUEL COSTS 30 LESS
EMISSIONS 60 LESS
PROPANE AUTOGAS VS GASOLINE
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UPFITS AVAILABLE
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GF07_C3-C4indd 994GF07_C3-C4indd 994 7511 32346 PM7511 32346 PM
- GOVF_991_NO_BOX
- GOVF_992
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- GOVF_994
-
SMARTERAt Ford Fleet we never stop learning We believe in continually pushing ourselves to bring the best thinking and innovations to market Our exclusive Crew Chieftrade feature is just one example It provides real-time telematics for tracking routing times fuel economy vehicle performancemaintenance engine idle times even vehicle speed and location With online access to Crew Chiefrsquos customizable tools and displays fl eet managers get critical up-to-date information exactly when they need it Ford Fleet Get More
fl eetfordcom
Optional feature available on select models Some features are unavailable while driving
FFLE00252_D186330_Pg_R05indd 1 33010 1142 AM
GF1110ford_gradindd 1 102510 84746 AMGF07_WebTOCindd 5GF07_WebTOCindd 5 7511 31732 PM7511 31732 PM
6 Government Fleet JulyAugust 2011
MAIL STOP
SAVING MONEY GOING GREEN amp REDUCING RISK
There is a risk to extending
preventive maintenance (PM)
intervals In our fl eet operation
we track PMs with a single work
order and PM follow-ups on
another In 2008 we extended
our PM intervals from 4000 to
5000 miles (We also increased
the hours on our heavy-duty
vehicles and construction equip-
ment) We found that by doing
this we increased our risk of not
maintaining our vehicles in the
manner we were used to What
I mean is when we were using
the 4000-mile intervals around
41 percent of the time we would
fi nd something that needed
to be corrected This ranged
from safety equipment such
as expired fi re extinguishers
to worn tires and brakes After
we went to extended intervals
our follow-ups increased to 48
percent of the time
Advancements in oil and
vehicle technology are al-
lowing us to extend oil drop
intervals But is it worth the
risk of extending our intervals
out even further Our mechan-
ics kept telling us we were
dumping good oil down the
drain by keeping the intervals
short On the other hand itrsquos not
worth the risk when we see an
increased rate of discovering
something that needs adjust-
ment or replacement
Late last year we began
taking oil samples of the fl eet
ranging from the Toyota Prius
passenger car to the Interna-
tional WorkStar heavy-duty
truck We found that out of the
170 oil analyses we sent to the
lab 170 of them came back
with good results Our mechan-
ics were absolutely correct in
saying wersquore dumping good oil
down the drain Because of this
we felt confi dent about making
changes to our PM program
Today we use a synthetic
blend motor oil (that is at least
20-percent synthetic) and
implemented a PM program
that includes a green service A
green service occurs at every
other PM interval that instead
of an oil drop just replaces the
oil fi lter and tops off the oil
level Because of this we have
maintained our level of risk and
have been able to reduce our
fossil fuel use 54 percent based
on the use of synthetic products
and implementing green PM
programs Therersquos a lot more
to our story but it gives you a
snapshot of how agencies can
save money go green and
reduce exposure to risk
Gary LentschFleet Supervisor
Eugene Water amp Electric Board Fleet ServicesEugene Ore
OEMS NEED COMMON SENSEWhy do we need 17- 18- and
19-inch tires with lower tread
wear at higher cost What this
accomplishes is simply more
and larger tires in landfi lls or
to recycle When will Detroit
Tokyo Seoul and Akron
understand sustainability With
our failing worldwide economy
the manufacturer who will suc-
ceed is the one who understands
value sustainability mpg total
cost of ownership and respects
the customer Some OEMs con-
tinue to tout engine horsepower
in ads show cars being driven
stupidly and only as a last resort
talk about mpg and safety
These OEMs will fail because
they do not understand or are
not planning for the new reality
of our markets Gas is $4-plus a
gallon and they talk horsepow-
er When will common sense
and reality hit home
Collins DowningManager
Transportation and ParkingLoyola University
Baltimore Md
CHARACTER HONESTY PASSION amp COMMITMENT
I want to thank Tom Johnson
as the founder of the ldquo100 Best
Fleetsrdquo program for all he does
to allow public fl eet managers
the opportunity to promote their
work to both their organizations
and communities The 100 Best
Fleets program
has been such a
valuable avenue
to help us educate
and inform
those we serve
I believe his
enthusiasm and
passion is obvi-
ous and present
in the way he
approaches the program I am
fortunate to have the ability to
connect with so many other fl eet
managers across the country
largely due to the ldquo100 Best
Fleetrdquo program and GFX where
the awards are presented
Character honesty passion
and commitment are values I
believe lead us down our road
of success Tomrsquos work has
made a tremendous difference
for the many public fl eet orga-
nizations involved in the 100
Best Fleets program
Tony JobanekFleet and Radio Manager
City of Eugene Ore
OPERATOR-DRIVEN DECISIONS
The Market Trends blog
entitled ldquoBe Part of the Solu-
tion Not Part of the Problemrdquo
was a very timely article I plan
to share this with upper and
top management In Loveland
Colo a key issue driving our
costs up thatrsquos outside our abil-
ity to control or even plan for
is decentralized fl eet control
In other words this gives fl eet
decision-making authority to
individual department heads
Most department heads some-
times donrsquot have the knowledge
nor the time to look into the
details of ldquoright-sizing equip-
ment choicesrdquo or ldquolifecycle costs
projectionsrdquo so they simply rely
on the person doing that job to
state his or her preference This
results in operators equipping
themselves for their worst-case
job needs instead of their normal
work needs
Operators almost
always choose their
preferred makes
and models ancil-
lary equipment
and drivetrain
confi gurations thus
destroying proven
cost reductions from
standardization
Stephen KiblerFleet Manager
City of Loveland Colo
GOVERNMENTS CHALLENGED TO GO GREEN
Many government services
and jobs require the use of
specialized heavy-duty trucks
However in terms of green fl eet
initiatives either a green fl eet
vehicle is not available in this
class of trucks or if it is the
premium to purchase the green
vehicle equates to the cost of a
police car and if we need a new
police car in fl eet wersquore buy-
ing the police car and to heck
with the green model truck I
personally would like to expand
our number of green fl eet
initiatives but the reality of the
matter is we have fewer dollars
to go around and as long as
conventional vehicle prices are
less than green vehicles wersquore
buying the former Plus un-
less yoursquore driving the vehicle
hundreds of thousands of miles
or keeping it 20-30 years how
can you make lifecycle cost
numbers calculate
John McCorkhill Jr CFMCAFMCEMCPFPDirector of Fleet Services
City of Lynchburg Va
w
O
a
p
a
l
a
c
d
co
t
GF07_Lettersindd 6GF07_Lettersindd 6 7511 31803 PM7511 31803 PM
Solutions you can trust acceptance you can depend on
For more information
Janet Hunnewell at 18665278870 wwwwrightexpresscomgov2011
Visit us at Fed Fleet July 26-28 2011 Booth 1700
The Wright Express Government Fuel Card Program is designed to meet the needs of any Federal State and Municipal organization As the market leader in the fuel card industry we offer customized solutions tailored to the needs of government fleets
s Specialized tax exemption and reporting for government
s Customized purchase controls for cost containment
s Timely alerts to help you enforce purchasing policies
s Point-of-sale 998 Level III data capture
s Acceptance at over 90 of US retail fuel locations
Manage your fleet program with ease and confidence
We currently serve over 265000 state and local vehicles an additional 260000 federal government agency vehicles and participate in the GSA SmartPay2 Program Contact us to learn how we can help you with your fleet program needs
GF07_Lettersindd 7GF07_Lettersindd 7 7511 31805 PM7511 31805 PM
8 Government Fleet JulyAugust 2011
INDUSTRY NEWS
JACKSONVILLE FL ndash A
fl eet audit conducted by the
City of Jacksonville Offi ce of
Inspector General called for
increased oversight of pro-
curement and inventory pro-
cesses including developing
formal policies and proce-
dures and assuming manage-
ment of all fl eet operations
currently co-managed with
another department
More details are available
at wwwgfl eetcomnews
Keyword Jacksonville
WASHINGTON ndash President Barack Obama
issued a memorandum directing federal agen-
cies that operate the federal fl eet of more than
600000 civilian and non-tactical military ve-
hicles to fi nd ways to reduce petroleum-based
fuel usage and cut costs
The memorandum includes a requirement
that all new light-duty vehicles leased or pur-
chased by agencies must be alternative-fueled
vehicles by Dec 31 2015 Examples given
include hybrid electric compressed natural
gas (CNG) and biofuel vehicles
Executive vehicles used by federal agen-
cies must be mid-size or smaller sedans (un-
less a larger vehicle is critical to the agencyrsquos
mission) and have limited engine sizes
In conjunction with the memorandum
the General Services Administration (GSA)
launched a pilot project to bring electric
vehicles (EVs) into the fl eet The GSA an-
nounced an initial purchase of more than
100 EVs which it will lease to 20 agen-
cies including the Department of Energy
and will be located in Washington DC
Detroit Los Angeles San Diego and San
Francisco The GSA said it will also coordi-
nate the installation of necessary charging
stations for the pilot
Fed Fleet Ordered to Purchase AFVs amp Right-Size
Jacksonville Parts Audit Recommends Increased Oversight
GAO Finds USPS Lacks Funds for Fleet OverhaulWASHINGTON ndash The US Government Accountability Offi ce (GAO) issued a report that
found the US Postal Servicersquos (USPS) fl eet of vehicles is aging seeing higher maintenance
costs as a result and needs new vehicles to meet federal sustainability standards The fl eet
consists of more than 215000 vehicles 192000 of which are light-duty mail delivery
vehicles that operate six days per week
The report said the USPS estimates the cost to replace 185000 delivery vehicles in the
fl eet with new fuel-effi cient gasoline-powered right-hand-drive models would be $58 bil-
lion mdash an unfeasible amount for the agency which is in a grim fi nancial situation
For now its plan is to purchase a small number of minivans for delivery and continue its
policy of maintaining the fl eet rather than purchasing new vehicles
The GAO recommended the USPS develop a strategy and timeline for addressing its
fl eetrsquos needs taking into account the change from a six- to a fi ve-day delivery schedule
consolidating facilities meeting federal requirements and continuing to deliver mail to
131 million residential and business addresses nationwide The USPS plans to deliver its
strategy along with a timeline for addressing the fl eetrsquos needs by December
More details are available at wwwgfl eetcomnews Keyword USPS
VP and Group PublisherSherb Brown
(310) 533-2451 bull SherbBrownbobitcom
PublisherEric Bearly
(310) 533-2579 bull EricBearlybobitcom
Editor and Associate PublisherMike Antich
(310) 533-2467 bull MikeAntichbobitcom
Managing EditorLauren Fletcher
(310) 533-2415 bull LaurenFletcherbobitcom
Senior Editor Grace L Suizo
(310) 533-2414 bull GraceSuizobobitcom
Associate EditorThi Dao
(310) 533-2544 bull ThiDaobobitcom
Web EditorGreg Basich
(310) 533-2572 bull GregBasichbobitcom
Production DirectorManagerKelly Bracken
(310) 533-2574
Brian Peach(310) 533-2548
Art DirectorVince Taroc
Editorial ConsultantHoward Rauch
DISTRICT ADVERTISING MANAGERS
PublisherSales ManagerEric Bearly
(310) 533-2579 bull EricBearlybobitcom
Great LakesRobert Brown Jr
1000 W University Dr Ste 209Rochester MI 48307
(248) 601-2005 FAX (248) 601-2004
RobertBrownbobitcom
Sales amp Marketing CoordinatorTracey Tremblay(310) 533-2518
Chairman Edward J Bobit
President amp Chief Executive Offi cerTy F Bobit
Chief Financial Offi cerRichard E Johnson
Business and Editorial Offi ceBobit Business Media 3520 Challenger Street
Torrance CA 90503-1640FAX (310) 533-2503
Change Service Requested Return AddressGovernment Fleet
PO Box 1068Skokie IL 60076-8068
Printed in USA
PORTLAND OR ndash The Portland Police Bu-
reau announced the redesign of the graphics for
its patrol cars on the Bureaursquos Facebook page
This new design will start to appear as new
cars enter the patrol fl eet Within fi ve years the
Bureau said all marked patrol cars will be solid
blue with white wrapped doors On the doors
are the words ldquoPortland Policerdquo and below
them is the slogan ldquoSworn to protect Dedi-
cated to serverdquo The design displays a red rose
between the words ldquoprotectrdquo and ldquoDedicatedrdquo
Portland Police Bureau Redesigns Patrol CarsThe new design for Portland Ore Police Bureau ve-hicles will be on all marked patrol cars within fi ve years
GF07_Indyindd 8GF07_Indyindd 8 7511 31845 PM7511 31845 PM
wwwagilefleetcom
GF0610agileindd 1 52010 35952 PM
LEASED OR OWNED
Wersquove got the tools for your fl eet
Every fl eet manager knows that
no matter the fl eetmdashleased or
owned big or smallmdashtherersquos a
unique set of tools needed to run
it right Thatrsquos what Fleet Solutions
ismdasha single source of fl eet
management tools and services
that help you manage your fl eet
with unmatched fl exibility
wwwfleetsolutionscom1-866-6LEASES
GF0111merchantsindd 1 12710 13720 PM
GF07_Indyindd 9GF07_Indyindd 9 7511 31846 PM7511 31846 PM
10 Government Fleet JulyAugust 2011
INDUSTRY NEWS
GF0511rmfmaindd 1 41411 44242 PM
Chicago amp Cook County Fleet Maintenance Face Possible ConsolidationCHICAGO ndash A new report issued by the City
of Chicago and Cook County proposes con-
solidating City and County fl eet maintenance
with the City as the service provider and the
County as the client The City would manage
fl eet maintenance operations for County High-
way Departments at a set labor rate plus the
invoiced parts cost County employees would
take vehicles in need of repair to City shops
Decentralized organization of County fl eet
maintenance services was cited as one reason
for proposing the City handle maintenance for
County vehicles In addition the vehicle com-
position for City and County fl eets is similar
which would allow the City to ldquoeasilyrdquo main-
tain County vehicles according to the report
Cost savings estimated in this proposal
would be along the lines of $300000 to
$700000 annually based on results from simi-
lar organizations
CAPE CORAL FL ndash An audit of
Cape Coralrsquos fuel management rec-
ommended a more comprehensive
approach to monitoring the fuel used
by City vehicles The audit did not
fi nd any evidence of fraud illegal
acts or abuse The audit reviewed
acquisition disbursement and man-
agement of fuel from 2006 to 2010
The audit came about after the
Cityrsquos internal fuel use review in fall
2010 fi nding it was unable to ac-
curately track fuel used or purchased
during a several year period
Citing the Cityrsquos fuel management
system (FMS) software as antiquated
and limited the report showed a gen-
eral lack of record-keeping or record
review as primary problems The audit
recommends a number of changes
The software system used doesnrsquot
have vendor support (due to a decision
by the City) and the integrity of the
database storing fuel-related data is
ldquosuspectrdquo according to the audit
The audit also noted the City
recently implemented a number of
policies to improve fuel management
including internal controls to monitor
fuel purchases improvement to soft-
ware application security developing
a comprehensive City Administration
Regulation to address fuel use in City
vehicles and equipment upgrading
the FMS software providing monthly
reports to the City Manager regard-
ing fuel purchases cost allocations to
user departments and creating a new
FMS database to better track future
fuel-related data
The audit recommended the City
acquire an enterprise-level fl eet
management system that provides
fuel-management capabilities rather
than continue solely with fuel-
management software
Cape Coral Audit Shows Fuel Management Improvements
GF07_Indyindd 10GF07_Indyindd 10 7511 31847 PM7511 31847 PM
Government Fleet JulyAugust 2011 11
GO FURTHER with WARD
Monitoring your fl eet and fuel data just got
easier with the industry leading Ward 4
Automated Fuel Management System
Ward 4s cutting-edge yet easy-to-use
technology helps dramatically reduce
expenses while enhancing environmental
sustainability initiatives The Ward 4 suite
of products from EJ Ward includes
wwwejwardcom1800580WARD
Fuel View W4 - accurate advanced
reporting and a user-friendly dashboard
Fuel Control Terminal W4 - highly
confi gurable fueling and data collection
Canceiver W4 - in-vehicle tracking and
communication device
AU TO M AT E D F U E L M A N AG E M E N T
GPS TRACKING
TIRE PRESSURE MANAGEMENT
Introducing the latest generation of Fleet Management Technology from Ward
CANCEIVER FUEL CONTROL
TERMINAL
FUEL VIEW
GF0711ejwardindd 1 7111 82240 AM
Missouri DOT to Close Facilities amp Cut StaffJEFFERSON CITY MO ndash The Mis-
souri Highways and Transportation Com-
mission voted to adopt a plan it said will make the Missouri
Department of Transportation (MoDOT) a smaller agency in
order to provide more funding for road and bridge projects
The plan calls for reducing MoDOTrsquos staff size by 1200
closing 131 facilities and selling more than 740 pieces of
equipment which include cars pickups vans dump trucks
loaders drills and stripers According to the Commission the
plan is projected to save $512 million by 2015
More details of the plan are available at wwwgfl eetcom
news Keyword MoDOT
NEW HAVEN CT ndash The
City of New Haven unveiled
its fi rst hybrid refuse truck
The City said it will result
in a 30-percent savings or
$5000 in fuel consumption
on an annual basis and will
result in reduced mainte-
nance costs due to the ex-
tension of the truckrsquos brakes
lifespan (four times longer
than traditional brakes)
The garbage truck is equipped with a hydraulic hybrid
system While braking the vehicle engages a pump to pres-
surize a reservoir of hydraulic fl uid As the truck starts mov-
ing forward again the fl uid runs through a hydraulic motor
boosting the truck forward and reducing the strain on the
diesel engine
The vehicle cost the City $388000 of which $70000 was
from a grant obtained by the Cityrsquos Offi ce of Sustainability
from Connecticut Department of Transportationrsquos Clean Fuel
Vehicle Program This grant money covers the incremental
cost of the hybrid system over a traditional truck
The City has fl eet of nine refuse trucks and plans to re-
place them with hybrids at the end of each truckrsquos lifespan
On average each vehicle transports 3888 tons of municipal
solid waste per year The City operates a total of 14 hybrids
in its fl eet 13 of which are cars or small SUVs plus the
refuse truck
In related sustainability efforts the City said that in 2007
it started using B-50 biodiesel in its fl eet the highest percent-
age of biodiesel in the Northeast The City also installed
solar-powered lights on a police cruiser as a pilot to cut down
on idling retrofi tted all school buses with pollution control
devices and will be retrofi tting the entire refuse fl eet as well
New Haven Takes Delivery of Hybrid Refuse Truck
The City of New Haven Conn refuse trucks each transport an average 3888 tons of municipal solid waste per year
GF07_Indyindd 11GF07_Indyindd 11 7511 31848 PM7511 31848 PM
GET ON BOARD WITH CHEVIN FLEET SOLUTIONS THE BIGGEST NAME IN FLEET MANAGEMENT SOFTWAREWhether yoursquore a State Municipal or Federal agency our fleet management software helps you manage and effectively maintain your equipment from initial specification through disposal regardless of size complexity or geographical spread
If yoursquore a Municipal agency you may face pressures to extend vehicle replacement cycles relentless mandates for staff reductions and cost cutting as well as political pressure to implement green fleet initiatives
We can give you real-time visibility over complete fleet running costs and utilization queries reports and key performance indicators can be used to accurately predict the right time for vehicle replacement Our fleet management software enables you to increase the value and operating life of equipment by ensuring proper maintenance schedules are adhered to while improving workshop productivity and inventory turns Yoursquoll be able to manage sustainability initiatives and monitor alternative fuel usage and emissions outputs
GF0311chevinindd 2-3 22211 94859 AMGF07_Indyindd 12GF07_Indyindd 12 7511 31848 PM7511 31848 PM
If yoursquore a State agency the trend towards centralization and consolidating of fleet functions may be a challenge You may face increased scrutiny by your customers concerning escalating charge back rates while trying to achieve fleet downsizing goals
Our enterprise fleet management system FleetWave provides a comprehensive suite of flexible General Service fleet tools to support your tactical requirements while providing a holistic view of all fleet related information This allows you to aggregate accurate operational and maintenance costs and automatically generate precise transparent and timely billing for vehicle usage based upon any organization hierarchy With the ability to benchmark fleet utilization based upon the agency department or driver you can use these statistics to make fact based right-sizing decisions
If yoursquore a Federal agency you may be under pressure to reduce greenhouse gas emissions and shrink your dependency on petroleum all while right-sizing your fleet without impacting mission readiness You probably spend countless hours gathering
data to meet regulatory reporting requirements such as DOE and FAST reporting
FleetWave offers unparalleled flexibility and can automatically process and track complete fuel details from any p-card or fuel card provider and seamlessly present your achievements based on benchmarks or scorecards FleetWave can aggregate unlimited data from GSA commercial lessors national accounts and internal workshops then share these details with internal finance and property management systems Yoursquoll achieve organization-wide visibility over utilization and running costs while supporting field level needs for maintenance operator and fuel management functionality
To get on board with Chevin please contact us to arrange a free system review Call (781) 793-0788email saleschevinfleetcomor visit wwwchevinfleetcom
GF0311chevinindd 2-3 22211 94859 AMGF07_Indyindd 13GF07_Indyindd 13 7511 31848 PM7511 31848 PM
14 Government Fleet JulyAugust 2011
Thirty-eight-year fl eet veteran Sam
Lamerato CPFP superintendent
of fl eet maintenance for the City
of Troy Mich was named the 2011 Public
Sector Fleet Manager of the Year by Gov-ernment Fleet magazine at the 2011 Gov-
ernment Fleet Expo amp Conference June 8
in San Diego
Lamerato was one of three fi nalists that
also included Paul Condran equipment
maintenancefl eet manager of the City of
Culver City Calif and Erle Potter PE
CEM state equipment manager of the Vir-
ginia Dept of Transportation (DOT)
Joe Frantz vice president sales sup-
port of award sponsor ARI presented the
award to Lamerato who thanked his staff
industry peers Government Fleet maga-
zine family and fellow fl eet managers
ldquoIt is an honor Irsquom thankful for all of
my mentors which includes all of you
other fl eet managers out thererdquo Lamerato
said ldquoIrsquom thankful to my staff Irsquom thank-
ful to my wife of 36 years for sticking by
me and understanding what I and those of
us in the public sector have to do to serve
the public mdash encourage your staff to be
better and make your systems communi-
ties and departments sustainablerdquo
Lamerato also said he owes thanks to
his biggest life infl uences his parents
ldquoMy father led by example of dedica-
tion and leadership in his workrdquo he said
ldquoTo this day he will call me at night and
ask lsquoDid the City get its moneyrsquos worth to-
dayrsquo My answer is always lsquoYes dad and
then somersquo rdquo
The City of Troyrsquos Sam Lamerato was awarded Government Fleet magazinersquos 2011 Public Sector Fleet Manager of the Year honor Lamerato helped implement a successful insourcing program and led to the Cityrsquos No 1 spot in the ldquo100 Best Fleetsrdquo in 2010
BY CHERYL KNIGHT
SAM LAMERATO NAMED 2011 NAMED 2011 PUBLIC SECTOR PUBLIC SECTOR FLEET MANAGER FLEET MANAGER OF THE YEAROF THE YEAR
GF07_PSFMOYindd 14GF07_PSFMOYindd 14 7511 31922 PM7511 31922 PM
Government Fleet JulyAugust 2011 15
HONORED FOR INITIATIVES amp INDUSTRY INVOLVEMENT
Lameratorsquos initiatives include the suc-
cessful implementation of an in-sourcing
program by the International City Manage-
ment Association being named the 2010
No 1 Fleet in the ldquo100 Best Fleetsrdquo receiv-
ing the Professional Manager of the Year
award for Public Fleets from the American
Public Works Association (APWA) and
developing organizing and producing two
fl eet conferences
He is also a member of the APWA (at
both the state and national level) the Rocky
Mountain Fleet Management Associa-
tion (RMFMA) past chair of the APWA
Fleet Service committee past chair of the
APWA CPFP Governing council Chrysler
Police Advisory board and contributing
author of several APWA fl eet manuals
With an annual fl eet budget of $75 mil-
lion the City of Troyrsquos fl eet department
includes 16 full-time employees on a two-
shift operation and two maintenance facili-
ties Lamerato manages a fl eet of more than
500 pieces of equipment used for 15 public
services departments including fi re police
public works engineering assessing build-
ing and parks and recreation personnel
He also oversees two fueling locations
13 in-sourced service agreements and the
security and maintenance of the public
works facility
RUNNING THE CITY FLEET LIKE A BUSINESS
Lamerato believes a municipal fl eet
needs to be run like a business
ldquoThe fl eet manager must keep his fi nger
on the pulse of his customers to ensure he
is providing the best most economical and
most timely services available in the areardquo
he said
He also stressed the need for continual
communication with City management and
department directors to ensure the fl eet di-
vision meets all expectations
ldquoI think what makes anyone successful
is a passion for their job It is not an 8-5
job for me mdash it is 247rdquo he pointed out ldquoI
am always observant searching for new or
better ways to improve our operation and
reduce our costs while providing depend-
able and effi cient vehicles and equipmentrdquo
Lamerato also emphasized that an im-
portant part of the Cityrsquos smooth-running
operation comes from a devoted team well-
trained staff and technicians who work to-
gether to give the best and most-effi cient
service to the City of Troyrsquos customers
ldquoOver the years wersquove developed a very
dedicated team of fl eet professionals who
enjoy the challenges of todayrsquos vehicles and
technologyrdquo he said ldquoThe team takes ex-
treme pride in their work which is demon-
strated by their fi nished products complet-
ed on schedule and to a high standardrdquo
Lamerato also pointed out the impor-
tance of assembling a team that includes
complementary talents and strengths
ldquoThey constantly impress me with their
technical skills and their professionalism
shown both at work and in their personal
livesrdquo he said ldquoThis crew loves a chal-
lenge and has a reputation for their inno-
vations and creativity while being mindful
of the time and cost on each repair This
earned them fi rst place in lsquo100 Best Fleetsrsquo
in 2010rdquo
After the ldquo100 Bestrdquo recognition the
City council and management acknowl-
edged the fl eet division during a council
meeting attended by staff which was tele-
vised throughout the City
The staff also was provided embroi-
dered shirts and shoulder patches for their
uniforms displaying their No 1 status in
ldquo100 Best Fleetsrdquo
ldquoI would not be where I am today with-
out the infl uence of countless other peers
and fl eet professionals who through net-
working help me grow in my professionrdquo
Lamerato said
IN-SOURCING PROGRAMS HELPS SUSTAINS FLEET DIVISION
Due to the Cityrsquos proactive in-sourcing
program which began eight years ago
the fl eet has successfully weathered the
storm of todayrsquos tougher economic times
The International City Management As-
sociation (ICMA) reviewed the City of
Troyrsquos fl eet operation and found the fl eet
Population 85000Size 36 square milesCity Fleet More than 500 vehicles including Fire and Police two mainte-nance locations with 16 employeesVehicle Info The City owns and operates 500-plus units including a wide range of equipment types mdash from lawn mowers to fi re apparatus
CITY OF TROY MICH FACTS
The City of Troy Mich fl eet services has in-sourced a signifi cant amount of work proving it to be competitive
The Cityrsquos smooth-running operation comes from a devoted well-trained team who work together to provide the best service possible
Sam Lamerato CPFP superintendent of fl eet maintenance for the City of Troy Mich proudly displays a Ford Escape Hybrid
GF07_PSFMOYindd 15GF07_PSFMOYindd 15 7511 31929 PM7511 31929 PM
16 Government Fleet JulyAugust 2011
F L E E T M A N A G E R O F T H E Y E A R
division sustainable
ldquoThe division has in-sourced a signifi -
cant amount of work to more than replace
the reduction of in-house vehicles and equip-
ment and has proven to be competitive in
cost comparisons with contracting vendors
in the private sectorrdquo Lamerato said
This fi nding resulted in the fl eet divi-
sion maintaining current staffi ng and fund-
ing at a time when other divisions were fac-
ing reductions to their budgets and staff
ldquoWhat began with a phone call from a
neighboring city offi cial eight years ago
evolved into 11 signed service agreements
with neighboring communities and school
districtsrdquo he said
Because many cities are dealing with
reduced revenues which in turn reduce the
cityrsquos budget Lamerato emphasized the
importance for fl eet managers to be able to
defend the vehicle replacement fund
ldquoBy having a vehicle replacement
scorecard and backup information on the
cost consequences of vehicles not being re-
placed on a timely basis the fl eet manager
will be prepared to answer challenges by
City management and councilsrdquo he said
He also added that the fl eet manager
must be able to defend their budgets by
having knowledge of what the Cityrsquos fully
burdened shop rate is compared to the sur-
rounding privately owned repair facilities
its direct and indirect repair ratios and its
vehicle-to-technician ratio
EDUCATIONAL PROGRAMS amp INDUSTRY NETWORKS
One of Lameratorsquos personal philoso-
phies exemplifi es the need for educational
programs for City management as well as
citizens to make them aware of the impor-
tance of a well-run fl eet operation to the
overall services provided to them
ldquoTodayrsquos fl eet managers need to spend
time on their shop fl oor reviewing repair
techniques of their staff and attending
training seminars and conferences to net-
work with their peers to broaden and rein-
force their management skillsrdquo he said
Lamerato himself stays actively in-
volved in the industry and personally
helped develop organize and produce two
fl eet conferences
For the past 15 years he has been
co-chair of Education for Michigan
APWA While developing educational
programs for Public Works professionals
for streets water and engineering depart-
ments during that time he noted there
were very few affordable programs geared
toward fl eet personnel
ldquoI made it a goal to develop two pro-
grams a year centrally located in the state
and specifi cally addressing upcoming
changes and current challenges to fl eet op-
erationsrdquo Lamerato said
The programs were opened up to in-
clude vendor booths and equipment dis-
plays While these programs started off on
a smaller scale they quickly grew to sell-
out capacities with waiting lists for ven-
dors display space and even speakers
ldquoWhen reviewing the evaluations at-
tendees comment on the sessions being ex-
tremely helpful in solving current issues and
the opportunity to network with fellow fl eet
personnel and vendorsrdquo Lamerato said
Moving forward Lamerato will continue
to collaborate with city managers and other
city divisions to ensure the City of Troyrsquos
ongoing success for its fl eet division
ldquoWe will continue to work toward our
common goal of providing the best most-
effi cient service for the tax dollars spentrdquo
he said
EDUCATIONbull September 1974 graduate of MOTECH
Automotive Education Centerbull State of Michigan Master Certifi ed
Mechanic amp ASE Master Certifi ed Auto amp MediumHeavy Truck
EMPLOYMENTbull September 1974 Hired by the City of
Troy as Municipal Service Employee (MSE) mdash D classifi cation ndash Serviceman
bull December 1974 Promoted to MSE mdash F classifi cation ndash Mechanic
bull July 1976 Promoted to MSE mdash G clas-sifi cation ndash LeaderHeavy Equipment Mechanic
bull July 1982 Promoted to Temporary Field Supervisor
bull August 1982 Promoted to Superinten-dent of Fleet Maintenance
HOBBIESFAMILYbull Hobbies Traveling fi shing home
improvement and the restoration of a 1966 Ford Mustang
bull Family Wife of 36 years one son two daughters two sons-in-law and four grandchildren
bull Life infl uences and mentors His par-ents former Troy City Manager Frank Gerstenecker and former Public Works Director Donald Spurr
GETTING TO KNOW SAM LAMERATO CPFP
One of the Cityrsquos staff members is shown re-viewing work performed on a fi re apparatus
Lamerato believes in the importance of as-sembling a team that includes complemen-tary talents and strengths
The Cityrsquos mechanics enjoy the challenges of todayrsquos vehicles and technology
The City of Troy oversees more than 500 vehicles including fi re and police and two maintenance locations
GF07_PSFMOYindd 16GF07_PSFMOYindd 16 7511 31932 PM7511 31932 PM
raquo ARI proactively helps the State of Georgia whose fleet exceeds 21000 vehicles
And along with those savings achieve seamless integration of fleet systems and technology for better efficiency
and productivity With our dedicated team and specialized support staff we understand and can serve the
unique needs of government fleets Work in partnership with ARI to build the fleet solution thatrsquos right for you
Learn more 1-800-477-4715
Read the full story and more at wwwarifleetcompartnersatwork
We helped them save their capital
Read the State of Georgia success story at wwwarifleetcompartnersatwork
ARI is the proud sponsor of the 2011 Public Sector Fleet Manager of the Year
Driven fleet professionals Driving results
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18 Government Fleet JulyAugust 2011
In 2005 the City of Portlandrsquos City-
Fleet was unranked among the 100
Best Fleets With unhappy custom-
ers little trust and a lack of belief in
their own efforts CityFleet faced an up-
hill battle
Now just a few short years later the
fl eet has been named No 1 among the
100 Best Fleets mdash and has a long list of
accomplishments and proven progress to
back up the title
RISING FROM THE ASHES TO A NEW DAY
In 2005 things looked dour for the
fl eet But at the end of that year the City
hired John Hunt mdash fl eet manager for the
City of Fresno at the time and that yearrsquos
winner of Government Fleetrsquos Public Sec-
tor Fleet Manager of the Year With prov-
en successes the City of Portland hoped
he could breathe new life into the fl eet
Little did they know that over the next
few years Hunt and CityFleet staff would
transform as a team that would rise so
swiftly through the ranks mdash from No 78
in 2006 No 9 in 2007 No 4 in 2008 and
2009 No 2 in 2010 and now No 1
Despite such a dramatic climb on the
day of the announcement Hunt was still
unsure if hersquod secured the top spot mdash
right up until the moment the winner was
announced
ldquoEach year is a new competition with a
fresh clean slate We were No 2 last year
but we knew that didnrsquot mean we couldnrsquot
be beat by another organizationrdquo he said
ldquoBeing named among the 100 Best is
quite an honor because it means that an
organization has made a conscious deci-
sion to improve Portland staff made the
commitment and we are very excited to
be named No 1 this yearrdquo
When Hunt was hired in 2005 the
fl eet had a less-than-stellar reputation and
major hurdles to overcome Fleet needed
to boost operational effi ciency improve
services and fi nd a way to save money
On top of that were greater less tangible
challenges building trust with custom-
ers demonstrating proven best practices
and most of all possessing a high level
of faith
So how did the fl eet get turned around
Hunt said it started with relationships
ldquoThere may be many but I think the
basic secret to success is building trust
and reliability with your team custom-
ers your boss and the elected offi cialsrdquo
he said
Hunt started by identifying employee
strengths and matching them to the right
jobs After creating this strong founda-
tion for the fl eet he looked for opportu-
nities for improvement then gave fl eet
staff tools to help them advance and
achieve success Most importantly he
believed in his team
ldquoWe have staff members who have
been with CityFleet for nearly 30 years
That institutional knowledge is invalu-
able We listened to their ideas for im-
provement and empowered them Once
everyone in the organization believed in
themselves the stakeholders began to
believe in CityFleetrdquo he said ldquoOur staff
is our most valuable resource and City-
Fleet staff worked hard to improve over
the last fi ve years The team has shaped
a refreshed fl eet organization through
monumental changes in business perfor-
mance motivation work environment
attitude effi ciency communication and
cost-effectivenessrdquo
RELATIONSHIPS BUILD THE FLEETHunt and his team also worked very
hard to build customer relationships
They knew creating trust with its custom-
ers was a must for the success of the fl eet
ldquoBuilding trust is important because we
deal with equipment that must be main-
tained properly for the safety of City em-
ployees and the publicrdquo Hunt said ldquoAs a
service provider our goal is to deliver ex-
cellent service to our customers Under-
A SWIFT RISE TO FAMEFrom an unranked position in 2005 to No 2 last year the City of Portland Ore CityFleetrsquos dedication helped the organization shoot quickly to the top and be named No 1 one among the ldquo100 Best Fleetsrdquo
BY SHELLEY MIKA
A few of the accomplishments that have helped the City of Portland Ore rise to the top of the 100 Best Fleets program includebull Accelerated staff development and trainingbull Right-sized fl eet resulting in $4 million in
savingsbull Reduced overtime costs by 89 percentbull Doubled total ASE Master technicians on
staff
AT A GLANCE
GF07_Winnerindd 18GF07_Winnerindd 18 7511 32011 PM7511 32011 PM
Government Fleet JulyAugust 2011 19
standing their needs is the fi rst step and
we strive to provide service in a way that
makes customers want to come to usrdquo
With this charge in mind CityFleet
asked its customers to evaluate fl eet
analyzed the results then targeted large-
scale improvements When individual
concerns arose CityFleet addressed them
face-to-face whenever possible If it was
not possible to do so in person staffers
picked up the phone Then they acted
ldquoAs CityFleet continued to deliver on
promises customer trust in the organiza-
tion grewrdquo Hunt said
Customer satisfaction soon rose now
reaching astonishing levels CityFleet
reached a 98-percent customer satis-
faction rating even with a workload of
27000 work orders each year In fact
recent customer survey scores were more
than double the second-best service pro-
viders in the City
ldquoThese are spectacular results by
any measurerdquo Hunt said ldquoBut the short
time frame in which CityFleet developed
best practices implemented them and
tracked the results is especially impres-
sive And the fact that the results of the
survey indicated that CityFleet improved
more than any other city service surveyed
is astoundingrdquo
As customer satisfaction has continued
to improve so has employeesrsquo belief in
their abilities ldquoEmployees now feel pride
in their workplace see satisfi ed custom-
ers and have come to trust the managers
and themselvesrdquo Hunt said
A LONG LIST OF ACCOMPLISHMENTS
While it rates high among the reasons
CityFleet is successful customer and em-
ployee satisfaction are only the beginning
of a long list of accomplishments To list
all of them over the last year mdash let alone
the last fi ve years mdash would fi ll the pages
of Government Fleet In fact there was
only room for the top highlights on its ap-
plication
ldquoThere are so many other good things
we are doing I kept thinking of more
things I wish we would have added even
after the application had been submittedrdquo
Hunt said
However a few of the fl eetrsquos most
notable accomplishments are as follows
CityFleet
bull Accelerated staff development and
training
bull Right-sized the Cityrsquos fl eet by 192
units saving $4 million
bull Improved repair turnaround times
customer satisfaction and competi-
tiveness
bull Doubled the number of Automotive
Service Excellence (ASE) certifi ed
Master Technicians by offering cer-
tifi cation pay
bull Reduced overtime costs by 89 per-
cent through a more streamlined
workfl ow and new shop tools
bull Reduced commercial repairs by $1
million over two years through reor-
ganization of shop operations
bull Reduced parts costs by $300000 (36
percent) through bar coding inven-
tory management market analysis
and volume purchases
bull Became certifi ed as an Eco-Logical
Business by the Pollution Prevention
Excellence program
bull Recouped $1 million at auction for
the fl eet replacement fund
bull Signifi cantly greened the City fl eet
with the expanded use of hybrid
electric diesel particulate fi lters in-
cab heaters and alternative fuels mdash
developing the largest green fl eet in
the region
bull Implemented recycling efforts
purchased a rock crusher capable
of producing 160 tons of material
per hour use of refi ned oil scrap
metal and battery recycling and
removal of 2200 yards of contami-
nated soil
(Far left) John Hunt fl eet manager for the City of Port-land Ore motivates staff and proudly displays the teamrsquos ldquo100 Best Fleetsrdquo trophy which celebrates the whole teamrsquos efforts Fleet staff members are pictured maintaining ve-hicles and providing necessary repairs
GF07_Winnerindd 19GF07_Winnerindd 19 7511 32013 PM7511 32013 PM
20 Government Fleet JulyAugust 2011
1 0 0 B E S T W I N N E R S
GF0111ferrellgasindd 1 122010 122740 PM
bull Overall reduced the operating bud-
get by $17 million over the last
year and $5 million over the last
two years through new reporting
analysis right-sizing business part-
nerships computer programs time
standards inventory management
staff analysis and implementation
of a new fuel system
Hunt attributes the fl eetrsquos success to
committed staff a competitive business
model and the implementation of key
fl eet best practices He also continually
relies on the advice of past and present
fl eet managers and fl eet organizations
like the American Public Works Asso-
ciation (APWA) National Association
of Fleet Administrators (NAFA) Public
Fleet Managers Association and the Or-
egon Public Fleet Managers Group
ldquoPublic sector fl eets are not in direct
competition with one another so we
share valuable information and ideas all
the time between organizationsrdquo he said
ldquoMany years ago a great fl eet manager
used to say lsquosave your money hard times
are comingrsquo This lesson along with
many others helped prepare us for these
tough fi nancial timesrdquo
LESSONS LEARNED AND TRUST CULTURE BUILT
Along the way Hunt and his team
have learned some valuable lessons other
fl eets can benefi t from too Hunt said
chief among them is building a high trust
culture Part and parcel to that are open
lines of communication and continued
collaboration mdash like the weekly team
meetings he holds listening to concerns
and working directly with staff
Hunt said another excellent way to pro-
mote communication is by establishing a
Labor Management Committee (LMC)
which provides a regular structure for
sharing opinions and suggestions ldquoFor us
the group has become a cohesive force for
change and improvementrdquo he said
In terms of working with customers
Hunt and his team live by the notion of
treating customers the way they would want
to be treated by service professionals
And for the fl eet overall he recom-
mends being proactive rather than reac-
tive and investing heavily in the staff
ldquoGo out and meet with your customers to
fi nd out what they need and show them
that you are listening We proactively
meet with our customers fi nding ways to
help them achieve their goalsrdquo he said
ldquoEncourage teamwork and listen to your
staff mdash they know the business and they
work directly with the customers They
are your greatest assetsrdquo
OFFERING A SINCERE THANKS TO THE INDUSTRY
Hunt said he owes many thanks to
those who helped him lead his fl eet to
success For starters he thanks Govern-ment Fleet INVERS Mobility Solutions
and Tom Johnson for making the program
possible And of course he thanks his own
partners at the City mdash the Mayor and City
Council the Offi ce of Management amp Fi-
nance leadership team the customers and
of course the CityFleet team
ldquoCityFleet collaborates daily to pro-
vide excellent service and fi nd solutions
to each challengerdquo he said ldquoOnce we had
built trust our customers were willing to
provide us with feedback and help us to
understand special project needs from an
operations perspectiverdquo
He also extends gratitude to his
peers ldquoThere are many fl eet profession-
als who donate their time and fl eet anal-
ysis to others in the industry All they
want in return is for another fl eet to be
successful and for the betterment of the
fl eet industry in generalrdquo he said ldquoThis
includes past and present fl eet manag-
ers manufacturers and our vendors Irsquod
like to thank all of those folks for giving
generously to the fl eet industryrdquo
Last he lends a gracious nod to all of
the fl eet families ldquoTheir encouragement
and support make it possible for us to come
to work and do well each dayrdquo he said
STRIVING FOR CONTINUED SUCCESS
As Hunt refl ects on his fl eet be-
ing named No 1 he looks to the hard
work of his team the hard work of his
100 Best competition and the drive the
100 Best program offered his fl eet in its
rise to success ldquoI am extremely proud
of our team both at CityFleet as well
as the bureaus we serve and how we
work together to meet the challenge of
delivering quality service in these tough
economic timesrdquo he said ldquoIt feels great
to be named the No 1 Fleet in North
America but humbling at the same time
All of the fl eets that entered the 100 Best
Fleets program are doing good things
and continue to improve every day The
program is great in that it provides fl eets
with a road map for progressrdquo
Always focused on continuous im-
provement Hunt is sure to celebrate the
success on behalf of the hard work of his
team but is also quick to set new goals
ldquoCityFleet has made a conscious effort
over the last few years to build up the core
foundation of business operationsrdquo Hunt
said ldquoNow we are ready to move forward
and explore new challengesrdquo
SOURCEJohn Hunt fleet manager City of Portland Ore E-mail johnhuntportlandoregongov
CityFleet employees log an average 27000 work orders per year and recent customer service scores have been steadily increasing
GF07_Winnerindd 20GF07_Winnerindd 20 7511 32018 PM7511 32018 PM
When it comes to alternative fuels propane is far and away the best alternative
855-4AUTOGAS
GF0111ferrellgasindd 1 122010 122740 PMGF07_Winnerindd 21GF07_Winnerindd 21 7511 32020 PM7511 32020 PM
22 Government Fleet JulyAugust 2011
The 4th annual Government Fleet
Expo amp Conference (GFX)
held at the San Diego Conven-
tion Center in Southern California
June 6-8 brought together more than
550 public sector fl eet professionals
and industry suppliers
Former MLB all-star pitcher Dave
Dravecky opened with an inspirational
keynote address and Denton Cinque-
grana senior markets editor at OPIS
gave a keynote speech on the state of
the fuel market The conference includ-
ed the 2011 Public Sector Fleet Man-
ager of the Year and ldquo100 Best Fleetsrdquo
awards ceremonies engaging presenta-
tions and panels featuring fl eet experts
numerous networking opportunities
more than 85 exhibit booths and a
chance to explore San Diegorsquos Gaslamp
Quarter
Next yearrsquos event is scheduled for
June 18-20 2012 at the Colorado Con-
vention Center in Denver
Event coverage and an extended
photo gallery are available at www
gfl eetcom Keywords GFX 2011
2011 EXPOUNITES FLEET PROFESSIONALS IN SUNNY SAN DIEGO
Three days of sessions keynote speeches and networking gave at-tendees ideas solutions to take back and test in their fl eets
(Above left) Aaron Alvarado from City of Tempe Ariz conducts a session(Above right) MLB all-star pitcher Dave Dravecky presents a keynote
A networking power session on ldquoFleet Challenges and Solutionsrdquo brought fl eet professionals together to help each other reach their common goals
A pre-session on best practices from the 100 Best Fleets title ldquoLeading the Wayrdquo drew a crowd of fl eet managers looking for ideas to become one of the ldquobestrdquo
GF07_GFXindd 22GF07_GFXindd 22 7511 32054 PM7511 32054 PM
Government Fleet JulyAugust 2011 23
PHO
TOS
CO
UR
TESY
STE
VE
RIL
EY
The GFX show fl oor was packed full of new vehicles and informative displays Attendees spent quality time on the show fl oor learning about new technology and innovations
The 2012 Chevrolet Caprice Police Patrol Ve-hicle was on display
Mitsubishirsquos iMiEV zero-emissions vehicle packs a lot of punch in its small package
MEMA brought an Altec AT37-G telescoping ar-ticulating aerial truck to the show fl oor
Ford and Azure Dynamics brought the Transit Connect Electric to the show
Chevroletrsquos new CNG van was on display which will also be available in an LPG version
LeasePlan amp NJPA sponsored a networking evening at the Hard Rock Cafe
(Above amp Below) At the fi rst opening recep-tion event attendees were given opportuni-ties to network and grab a bite to eat
(Above) EnviroGuard had its low polluting lawn mowers on display
(Left) Attendees had several op-portunities to visit with vendors
(Right) Informative displays and on-site product demos were pro-vided at several booths
GF07_GFXindd 23GF07_GFXindd 23 7511 32105 PM7511 32105 PM
24 Government Fleet JulyAugust 2011
FPAR00360_D209891_VINad_R03indd 1 6911 255 PM
WT0711fordpartsindd 1 61011 43215 PM
The 100 Best Fleets recognizes and rewards peak-performing fl eet operations in North America and identifi es and encourages ever-increasing levels of performance improvement
1 PORTLAND OR John Hunt CPFP 2490 400 7 77
NOTABLE ACCOMPLISHMENTS Despite constantly declining budgets the fl eet accelerated staff development and ramped up training to expand its collective knowledge base The effort dramatically improved repair turnaround times and customer satisfaction Fleet also successfully negotiated ASE Master technician pay doubled personal tool allowance expanded shop tools and increased technician salaries for 2012
2 SAN BERNARDINO COUNTY CA Roger Weaver CPFP 3500 400 6 83
NOTABLE ACCOMPLISHMENTS Implemented comprehensive centralization initiatives with major users (sheriff fi re special districts human services and public works) In response to the economic downturn the department reported cumulative savings andor cost avoidance of $4114135 (FY2010-11 year-to-date and estimated) Some of these reductions are ongoingrecurring from previous years for a grand total of $171 million over the last seven years A ldquoNew Employee Handbookrdquo covering County safety and departmental policies was produced and also reviewed annually during work performance evaluations with all current employees
3 CITY OF COLUMBUS OH Kelly Reagan 3035 2884 4 120
NOTABLE ACCOMPLISHMENTS The City is currently constructing what will be the Cityrsquos fi rst compressed natural gas (CNG) fueling station and the largest and only fast-fi ll CNG station with public access in Ohio The City also increased morale Investments in training and safety equaled tangible results in the morale of City technicians Currently 83 percent of City mechanics are ASE certifi ed 55 percent are Master ASEs (73 employees hold 543 ASE certifi cations) The City also obtained the ASE Blue Seal for the fourth time in 2011 Due to the Cityrsquos increased focus on training testing and safety it has been able to steadily reduce its parts and services expenses thus reducing billing to City agencies
4 CITY OF CONROE TX Thomas Higgs 300 193 1 6
NOTABLE ACCOMPLISHMENTS In 2010 the City implemented an Interlocal Agreement with two external customers adding a total of 75 vehicles without adding a technician and estimated revenues of $83000 or approximately 8 percent of current approved budget Internal fl eet availability was increased from 96 percent to 98-plus percent for internal customers The City saved additional funds by negotiations with parts suppliers for increased discounts and technology utilization It has maintained certifi cation as an ASE Blue Seal shop for the past four years and 100 percent of staff is ASE certifi ed
5 CITY OF CULVER CITY CA Paul Condran 582 32 1 38
NOTABLE ACCOMPLISHMENTS The City held its second Regulatory Technical Summit in 2010 bringing together reps from more than 50 citiesagencies and industry policy makers The fl eet has also accomplished a sustainable fl eet progression 85 percent of the heavy-duty fl eet operates on CNG 28 percent of light-duty overall on-road fl eet is alternative fuelhybrid The City re-powered 12 heavy-duty CNG transit buses with the newest Cummins CNG engines using a $360000 grant The City was also the winner of the 2010 NAFA Fleet Management Association Sustainable Fleet Award for heavy-duty fl eets and has consistently ranked in the top 20 ldquo100 Best Fleetsrdquo since 2004
6 POLK COUNTY FL Bob Stanton CPFP 2575 332 11 35
NOTABLE ACCOMPLISHMENTS The County insourced its third County municipal fl eet operation (City of Ft Meade Fla) into fl eet operations Since 2010 the County has absorbed three municipal fl eet operations The Countyrsquos vehicle leasing program has been expanded to include County municipal governments allowing municipalities to spread limited capital resources over a broader range of vehicles It began using Craigslistcom to sell parts from salvaged vehicle The County also formed and leads a local consortium consisting of the Polk School Board City of Bartow Fla local Florida DOT district offi ce and the County to explore a partnership to collectively bring CNG into the County
7 CITY OF MOLINE IL JD Schulte CPFP 182 215 1 11
NOTABLE ACCOMPLISHMENTS The City has completed negotiations with a vendor selected to remove all lead wheel weights from inventory and supply the City with lead-free weights All Allison World Transmissions have been converted to a fully synthetic fl uid and oil-drain intervals were extended on these units to a full four years All City technicians use laptops on their toolboxes with the ability to view a live dashboard feed for fi ve key performance indicators (KPIs) Technicians are now able to see shop turnaround time for work orders open work orders by status scheduled versus non-scheduled repairs technician productivity by percentage and work orders with potential comebacks
8 CITY OF COLORADO SPRINGS CO Tom Monarco 2468 2053 8 67
NOTABLE ACCOMPLISHMENTS In 2010 the City completed the upgrade of its fl eet information system partnering with one of its customers City Transit to share costs of the upgrade and training It completed its upgrade of the fuel system which consisted of upgrading 11 sites that dispense nearly 22 million gallons of fuel annually Through the use of fuel futures pricing in 2010 the City saved nearly $5 million Fleet has another fuel contract in place for 2011 that should save the City another $4 million
9 CITY OF LOS ANGELES CA Richard Coulson 6007 5102 29 421
NOTABLE ACCOMPLISHMENTS Through evaluating fl eet to ensure it is the right size for operations the City reduced total inventory by more than 900 units Parts expenditures were reduced by carefully identifying preventive maintenance (PM) schedules PM checklists were also revised to maximize technician effi ciency The City has also worked to educate policy makers regarding the ldquoscience of fl eet maintenancerdquo It invested time educating policy makers about the cause and effect relationships between deferring maintenance and deferring vehicle replacements as well as provided tours of fl eet facilities
TOP PUBLIC SECTOR SPONSORED BY
FLEETS RECOGNIZED
RANK FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
Now with Hillsborough County Fla
GF07_Directoryindd 24GF07_Directoryindd 24 7511 34425 PM7511 34425 PM
With 24-hour access FordPartscom allows you to fi nd everything you need anytime you want The VIN search feature is a simple solution to fi nding the exact part you need to get the job done right Therersquos no better way to order parts than FordPartscom
ANY FORD PARTANY TIME
Let VIN search do the work
And you can order any time mdash so therersquos less downtime
FPAR00360_D209891_VINad_R03indd 1 6911 255 PM
WT0711fordpartsindd 1 61011 43215 PMGF07_Directoryindd 25GF07_Directoryindd 25 7511 34427 PM7511 34427 PM
26 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
10 CITY OF RIVERSIDE CA Kris Martinez 1041 320 2 35
NOTABLE ACCOMPLISHMENTS Alternative-fuel use by City vehicles increased The total of alternative fuel in use by the City has increased by 12 percent from 43064 to 48893 gallons of CNG per month reducing air emissions and fl eet operating costs due to the low cost of CNG The percentage of alternative-fuel vehicles in fl eet has increased dramatically The number of targeted vehicle classes has increased from 53 percent to 72 percent and the percent of clean vehicles has increased from 69 percent to 89 percent The City also instituted a Green Action Plan with a goal to reduce mobile sources of pollution by 5 percent through programs and partnerships
11 CITY OF FT LAUDERDALE FL John Rencher 1230 290 1 51
NOTABLE ACCOMPLISHMENTS In 2010 the City concluded a three-year vehicle and equipment utilization study and fl eet right-sizing program resulting in annual budgetary savings of $222300 and capital expenditure savings of more than $13 million It purchased two new hybrid aerial bucket trucks to replace older models using a grant in the amount of $150272 The grant was also used for retrofi tting 730 vehicles with CANceivers a fuel interface device providing accurate fueling data and idle time Fleet also achieved savings from cannibalization of totaled vehicles Instead of auctioning vehicles at $200 per unit the vehicles are retained to be ldquoparted outrdquo to save on parts costs
12 CITY OF AUSTIN TX Gerald Calk 3800 1400 7 199
NOTABLE ACCOMPLISHMENTS Fleet performed a self-assessment identifying areas of concern with a special emphasis on internal controls and environmental compliance Once weaknesses were discovered the City worked on restructuring its organization to cover certain areas as well as ensure compliance with regulatory agencies By doing this self-assessment and aligning operational needs with the overall needs of the City fl eet was able to hire needed personnel to strengthen its organization The City was a recipient of the 2011 NAFA Fleet Management Association Sustainable Fleet award and four of six service centers are ASE Blue Seal certifi ed
13 CITY OF FAYETTEVILLE AR Dennis Pratt 322 236 1 17
NOTABLE ACCOMPLISHMENTS The City continued with its green initiatives in 2010 purchasing one hydraulic launch assist (HLA) Solid Waste side loader started full use of re-refi ned oil with Micro Green oil fi lters and continued with oil sampling driving change intervals The City started using its fl eet information system graphics module to store wiring diagrams warranty and other service information and started using an online vehicle auction company to sell surplus fl eet vehicles Team members have continued their training with increased ASE and EVT certifi cations
14 MANATEE COUNTY FL Michael Brennan 849 499 3 35
NOTABLE ACCOMPLISHMENTS The County revised its preventive maintenance program increasing PM-generated repairs by more than 35 percent while maintaining a 93-percent fl eet availability average It continued reassignment of underutilized units reducing capital spend by more than $800000 The County was also award a $159 million grant for a new central maintenance and transit operations facility Team technicians also placed fi rst in a maintenance competition sponsored by the Florida DOT winning the ldquoknowledge examrdquo The County has also continued a leading role in the County-wide ldquoGreen Teamrdquo promoting environmental stewardship across departmental lines
15 CITY amp COUNTY OF DENVER CO Ernie Ivy 1233 194 7 93
NOTABLE ACCOMPLISHMENTS The Denver Fleet Management Division completed implementation of a new fl eet management software system converting 15 years of historic data and adjusting operations to best utilize the systems features It moved to a City-wide system for tracking procurement streamlining the purchase of parts and materials and increasing accountability The Division also opened a new fl eet facility that is anticipated to be LEED Gold certifi ed and will incorporate employee ideas for improving operations and enhancing customer service
16 CITY OF SACRAMENTO CA Keith Leech 2214 592 6 104
NOTABLE ACCOMPLISHMENTS The City upgraded its Fleet Management Technology Toolkit which are AssetWorks Fleet Focus (M5) and Fuel Focus technology upgrades that provide multiple enhancements and integrations to gather format and disseminate information to establish the business intelligence required to make data-driven decisions Itrsquos return-on-investment (ROI) analysis demonstrated an annual benefi t of $720000 after a pilot program with Zonar GPS telematics and more than $700000 after outsourcing parts management to NAPA Integrated Business Solutions (IBS) The City also participated in a multi-agency municipal project that benchmarked fl eet costs and statistical trends including fl eet utilization fuel consumption and emissions
17 CITY OF FORT WORTH TX Wayne Corum 2990 463 3 108
NOTABLE ACCOMPLISHMENTS The City competed in a managed competition process for vehicle maintenance and was retained as the maintenance provider for the City It is fi nalizing and implementing a National Fuel Contract In the fi rst six months 16 different government agencies from four states have already utilized the contract The City is continuing to expand alternative-fuel use with investments into fueling infrastructure (ethanol propane and electric) and alternative-fuel vehicle acquisitions (hybrid electric and propane)
18 CITY OF ROCHESTER NY Michael Quattrone 2074 205 1 79
NOTABLE ACCOMPLISHMENTS The City completed the Government Fleet Management AllianceFleet Counselor Services certifi cation program at 97 percent It is continuously working on the Divisionrsquos Policy and Procedures manual The City has more than 125 management-approved policy and procedures in 16 different categories providing employees with clarity in City goals daily work and delivering managementrsquos expectations It also developed service level agreements (SLAs) with all customers including seasonal SLAs
19 CITY OF EUGENE OR Tony Jobanek 558 101 1 28
NOTABLE ACCOMPLISHMENTS The Cityrsquos Fleet Services section recently became an Eco-Biz certifi ed fl eet facility The goal of the program is to prevent and minimize pollution generated by small businesses in the Lane County Ore area It implemented a dashboard system that provides key information in a timely manner The City is also proactively in pursuit of an electric technology demonstration program It was identifi ed by the State as one of the fi rst public organizations to participate in demonstration testing of the Toyota plug-in Prius hybrid-electric sedan Mitsubishi iMiEV all-electric sedan and is scheduled to purchase a Nissan LEAF all-electric sedan in summer 2011
20 CITY OF DENTON TX Mike Ellis 615 202 1 21
NOTABLE ACCOMPLISHMENTS The City opened a new alternative-fuel site and began dispensing biodiesel and ethanol products with the projected annual purchase of 664000 gallons of biodiesel and at least 40000 gallons of E-85 It has converted 72 percent of its fuel purchases to biodiesel It deployed fi ltration systems on all landfi ll and refuse equipment to increase oil drain intervals which reduces labor cost and conserves oil while improving reliability It also developed an in-house mentoring program designed to increase productivity effi ciency and knowledge by partnering a less-experienced technician with an ASE-certifi ed Master Technician
RANK FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
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INVERS Mobility Solutions bull 6047421145 bull 8663080091
FF0909inversindd 1 9909 21000 PMGF12-54_1-6HouseADindd 1 122910 95043 AM
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28 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
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THE FOLLOWING FLEETS LISTED ALPHABETICALLY HAVE BEEN JUDGED AMONG THE 100 BEST FLEETS IN THE NORTH AMERICA
FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
ALACHUA COUNTY FL Ray Griffi n CPM 306 416 2 16
NOTABLE ACCOMPLISHMENTS Implemented ldquo20-percent by 2010 Reduction Planrdquo demonstrating how the County can reduce fuel consumption by 20 percent by 2020 Created Fleet Management Comprehensive Plan an administrative procedure booklet that outlines policies and fl eet management practices and reduced take-home vehicles by 52 percent
ALAMEDA COUNTY CA Doug Bond 1093 0 3 13
NOTABLE ACCOMPLISHMENTS Wrote and implemented new County Ordinance that updated and enhanced vehicle-use polices Reduced fl eet by 80 under-utilized vehicles (7-percent reduction) and replaced 29 vehicles with alternative-fuel units for a savings of $741129 for this fi scal year
ARAPAHOE COUNTY CO Randy Campbell 357 483 2 20
NOTABLE ACCOMPLISHMENTS Initiated full electronic pre- and post-trip inspection program for units that require inspection under Federal Motor Carrier Safety Administration (FMCSA) and Colorado state law The system enables a ldquorepair-before-failurerdquo strategy that lowers operating costs and increases compliance
ATLANTIC COUNTY UTILITIES AUTHORITY NJ Gene Petitt 113 70 2 13
NOTABLE ACCOMPLISHMENTS The County opened a compressed natural gas (CNG) fueling station using $19 million in grant funding to build the facility along with the incremental costs of purchasing 15 CNG vehicles Also implemented green vehicle purchasing and anti-idling policies
AUGUSTA-RICHMOND COUNTY GA Ron Crowden 1265 1259 4 49
NOTABLE ACCOMPLISHMENTS Fleet management shifted procurement funding for public safety vehicles from the General Fund - Capital Outlay to Sales Tax (a shift of $12 million) increasing the number of public safety vehicles purchased over the next fi ve years Allowed contractor to insource repair work for local branch of Salvation Army
CITRUS COUNTY FL Michael Webster 397 165 1 12
NOTABLE ACCOMPLISHMENTS Began education and training program for all user departments within the County Recorded an example of a proper pre-trip inspection of a vehicle and heavy-equipment Also implemented ldquoContinuous Quality Improvementrdquo concept to encourage and promote a more business-like approach to fl eet
CITY OF ALCOA TN Steve Hillis 266 59 1 3
NOTABLE ACCOMPLISHMENTS Instituted an all-staff certifi cation policy for ASE certifi cations Initiated a monthly City-wide Fleet FOCUS report to the management of all user departments covering costs and operational effi ciencies
CITY OF AMES IA Paul Hinderaker 203 80 1 10
NOTABLE ACCOMPLISHMENTS Initiated a system to aggressively reduce past-due PM work allowing technicians to take responsibility for part of a list of overdue items Purchased new independently moveable vehicle lifts which reduces outsourcing work on large vehicles
CITY OF ANAHEIM CA Karl Hopfer 755 535 1 34
NOTABLE ACCOMPLISHMENTS Implemented monthly newsletter highlighting staff accomplishments and special activities as well as a second peer-based employee recognition program Staff training was increased to 18 hours per person minimum through use of in-house cross training and vendor-provided training
CITY OF BELLEVUE WA Peter Bednar 672 369 1 20
NOTABLE ACCOMPLISHMENTS In fi nal phase of $18 million shop modernization project increasing number of work bays per technician from 16 to 23 Utilized $530000 in grant money to help purchase 76 hybrid vehicles Upgraded to a Web-based fl eet management system and issued each technician a 10-inch laptop for ldquoon the fl yrdquo access to fl eet management system
CITY OF BOISE ID Craig Croner CPFP 890 409 5 15
NOTABLE ACCOMPLISHMENTS Completed fi rst year of fully centralized Mobile Fleet Equipment operations resulting in net savings for Parks Dept of 12 percent over 2009 Implemented a city-wide used-vehicle procurement contract Also implemented a centralized Web-based motor pool system at multiple locations around the City
CITY OF CHICAGO IL Patrick Harney 7862 3664 14 635
NOTABLE ACCOMPLISHMENTS Instituted a three-year light-duty vehicle reduction plan for a total end-of-project savings of approximately $1 million Added parts and service lines to new-vehicle and equipment purchase contracts allowing fl eet to receive maintenance services from same contractors from which the City purchases new vehicles and equipment
CITY OF CONCORD NC Daniel Nuckolls CAFM 797 84 1 12
NOTABLE ACCOMPLISHMENTS Introduced Intranet page that allows customers to request services online search work orders and view PM and cost information per vehicle Program was created in-house and at no cost Added fi rst ROUSH propane-powered truck to fl eet operating out of the City airport
CITY OF DURHAM NC Larry Cash 1357 345 3 52
NOTABLE ACCOMPLISHMENTS Embraced Cityrsquos ldquoCulture of Servicerdquo concept based on a three-prong approach service to the customer service to the community and service to the staff City promoted a customer appreciation day which included door prizes and a light breakfast
CITY OF EDMONTON AB Steve Rapanos 3731 697 13 640
NOTABLE ACCOMPLISHMENTS Built a transit bus garage with LEED Silver certifi cation obtained National Safety Mark certifi cation implemented a coolant management system changing the entire fl eet to long-life anti-freeze and engineered a portable detachable winch assembly for pulling ldquodeadrdquo vehicles onto a hoist
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GF05-2011
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30 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
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CITY OF FAIRFIELD CA David Renschler CPFP 261 139 1 14
NOTABLE ACCOMPLISHMENTS Installed new GFI Genfare electronic fare boxes on all 56 transit coaches in just three days The City imposed mandatory furlough of 26 days on City employees eliminating 23 vehicles due to under-utilization Also the City extended oil change intervals from 3000 to 5000 miles
CITY OF FARGO ND Harold Pederson 446 324 2 37
NOTABLE ACCOMPLISHMENTS Implemented bar coding of all inventory in both maintenance shops Scheduled four days of additional training in the inventory portion of the Cityrsquos fl eet management software for parts staff which are actively reviewing and liquidating seldom-used and obsolete parts inventory
CITY OF FT WAYNE IN Larry Campbell CPFP 1088 438 2 28
NOTABLE ACCOMPLISHMENTS Developed fi rst-of-its kind hybrid sewer jet truck working with International Eaton and Sewer Equipment of America Continued purchasing additional hybrid vehicles added new LED lights to fueling island for a 77-percent energy savings and removed lead wheel weights from tires for steel weights
CITY OF GOODYEAR AZ Richard Sweepe 354 16 1 6
NOTABLE ACCOMPLISHMENTS Conducted quarterly utilization reviews resulting in $185000 in savings due to removal of under-utilized units Re-purposed trucks from use by Water Division for an eighth of the cost of new vehicles Streamlined vehicle specifi cations
CITY OF HENDERSON NV Robert Murnane 1057 240 1 21
NOTABLE ACCOMPLISHMENTS Started a car-sharing motor pool at City Hall campus implemented the EJ Ward fuel management system at two main fuel locations revised vehicle replacement schedules implemented fl eet downsizing project and entered into joint service agreement with neighboring jurisdiction to handle police motorcycle maintenance
CITY OF IRVING TX Ramiro Lopez 803 127 2 19
NOTABLE ACCOMPLISHMENTS Enhanced communications among staff and customers with focus groups and frequent meetings Cost savings are being realized through fuel pricing fuel conservation and position responsibility enhancements Implemented technician accountability controls increasing performance and fl eet availability
CITY OF KAMLOOPS BC Ian Hammond 292 147 1 19
NOTABLE ACCOMPLISHMENTS Initiated a pilot program to explore hydrogen as an alternate fuel Contracted with a Vancouver Island-based company to install an on-demand hydrogen generator on one of the Cityrsquos service trucks Pilotrsquos initial results show dramatic decreases in CO2 and NOx Staff is certifi ed to perform hydrogen conversions
CITY OF LAKELAND FL Gary McLean CPFP 1088 190 1 30
NOTABLE ACCOMPLISHMENTS Rebuilt vehicle replacement process teaming with departmental leadership and Cityrsquos fl eet Utilization Management Committee (FUMC) Down-sized administrative vehicles reducing purchase and fuel costs Established new auction contract and one-time repair limits as well as $500 repair limit on ldquosparerdquo vehicles
CITY OF LITTLE ROCK AR Wendell Jones 1060 160 2 70
NOTABLE ACCOMPLISHMENTS Increased number of workstations to one cloud computer workstation per technician (from one or two in each shop) Recently began a self-evaluation and improvement plan utilizing Fleet Sentinel Management program
CITY OF LONG BEACH CA Leslie Horikawa 1591 68 8 85
NOTABLE ACCOMPLISHMENTS Implemented rigorous campaign to bring maintenance program to 94-percent completion rate reaching a high of 96 percent Keeping a cap on overtime expenditures and rotating staff and providing opportunities to gain skills in various positions Implementing a loaner pool program as part of a vehicle reduction plan
CITY OF MARIETTABLW GA Scott Lawler 557 104 1 14
NOTABLE ACCOMPLISHMENTS Established an internal online customer survey after vehicleequipment is repaired Focused on preparing and receiving a signed service level agreement (SLA) from Power Utility department which was completed within one year Purchased software allowing fl eet to upload latest service bulletin fi x for re-fl ashing a vehiclersquos ECU
CITY OF MESA AZ Peter Scarafi otti CDM CAFM CEM CPFP 1450 50 2 76
NOTABLE ACCOMPLISHMENTS Warranty Recovery Program is on track to recover more than $600000 in warranty YTD in 2011 recovering $433000 in 2010 Shop employees have more than 300 ASE certifi cations and City has received Clean Cities Coalition Clean Air award for past eight years
CITY OF MIAMI FL Jose Davila Sr 1951 178 1 67
NOTABLE ACCOMPLISHMENTS Improved employeemanagement relations Moved stockroom management in-house Took on yearly inspection of almost 500 commercial hauler trucks Changed the way the City gauges itrsquos employees productivity
CITY OF NEW YORK DCAS NY Stephen Weir 2127 80 0 9
NOTABLE ACCOMPLISHMENTS Spearheaded a number of green initiatives to established NYC as premier Green City in US including commitment to receive 50 Chevrolet Volts by June secure 10 of the fi rst Ford Transit Connect Electric vehicles and secure a no-cost two-year lease for 10 Navistar eStar electric trucks
CITY OF NEW YORK PARKS amp REC NY Keith Kerman 1863 774 8 60
NOTABLE ACCOMPLISHMENTS Completed Agencyrsquos second pilot of B-50 fuel this time for all diesel vehicles in Borough of Staten Island Parks uses B-20 in all vehicles Expecting delivery of fi ve Chevrolet Volts and fi ve Navistar Class 4 all-electric vans for use in playground repair two International hybrid buses and 11 Kenworth hybrid medium-duty trucks
CITY OF OCEANSIDE CA Jeffery Hart 458 25 1 14
NOTABLE ACCOMPLISHMENTS Underwent complete management and offi ce staff change Changed vehicle check-out processes after repairs cross-training staff in areas of emergency vehicles fi re apparatus off-road equipment and fabrication igniting new wave of training opportunities Also ramped up safety program and converted below-ground tanks to biodiesel
CITY OF ROANOKE VA Kenneth Bernard 600 250 1 25
NOTABLE ACCOMPLISHMENTS Implemented new equipment including a Versus scanner 450 kW standby generator Aerosol can recycling unit and nitrogen generator for tire service Also upgraded the shop to be WiFi capable Established positive sustainable maintenance practices and have developed a team with a solid culture
FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
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Thank you to the 2011 Sponsors of
wwwGovFleetExpocom
GFX05
-0311
MARK YOUR CALENDAR FOR NEXT YEAR
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05-0311
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32 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
PROTECT YOUR FLEET
GF0711auditindd 1 7111 92820 AM
CITY OF SAN ANTONIO TX Florencio Pena 3715 1075 7 171
NOTABLE ACCOMPLISHMENTS Installed automatic vehicle location (AVL) in approximately 250 Solid Waste Management automated side-loader trucks Currently reviewing equipment lifecycles for many vehicle classes In FY2010 City passed environmental ordinance requiring vehicle purchases to be the most environmentally responsible equipment available
CITY OF SANTA ANA CA Rick Longobart 900 300 1 36
NOTABLE ACCOMPLISHMENTS Developed a cohesive work unit and camaraderie to overcome fi nancial shortfalls City proved in-house maintenance was more cost effi cient than outsourcing functions Demonstrated a $500000 savings through utilization effi ciency and improved communication
CITY OF SUFFOLK VA Jason LaLonde 1100 250 1 22
NOTABLE ACCOMPLISHMENTS With support and assistance from Dept of Budget and Strategic Planning a fl eet chargeback methodology information session was presented to all internal and external customers detailing expense and revenue steam on all facets of fl eet management Outfi tted all recently purchased equipment with LED lighting for increased visibility
CITY OF TAMPA FL Tim Perry 2682 218 2 57
NOTABLE ACCOMPLISHMENTS Authored revised City-wide Vehicle Operations policy which includes provisions for anti-idling cell phone and tobacco use driver training etc Took on responsibility for Tampa Fire Rescuersquos non-combat vehicles and equipment in 2009 completing integration in 2010 Also utilized outside vendor for heavy-tire road calls
CITY OF TEMPE AZ Aaron Alvarado 800 250 2 30
NOTABLE ACCOMPLISHMENTS Implemented ldquoThe Four Disciplines of Execution (4DX)rdquo by Franklin Covey At the City manager level guidance was put out to initiate an internal operating system to begin to change the culture and mind-set of all City departments
CITY OF THOUSAND OAKS CA Larry McKinney 205 405 1 11
NOTABLE ACCOMPLISHMENTS Implemented the following recycled fi lters and anti-freeze used retread tires eliminated lead wheel weights installed new busvehicle wash that uses recycled water installed a 60000-lb bus lift reorganized fl eet warehouse initiated employee and customer service surveys and created online equipment purchase calendar
CITY OF VANCOUVER BC Doug Smith 1680 280 4 240
NOTABLE ACCOMPLISHMENTS Introduced a ldquoMake vs Buyrdquo policy to determine what work should be done in-house versus outsourced Participated in public and private fl eet benchmarking projects Analyzed key performance indicators (KPIs) through fl eet management reports Introduced new fl uid storage and electronic fl uid dispensing management system
CITY OF WILMINGTON DE Ed Stone 593 26 1 14
NOTABLE ACCOMPLISHMENTS Initiated ldquoFast Fleet Loanerrdquo pool program reduced fl eet size by 26 percent for $57000 fuel savings and $391000 capital expenditure savings lowered average fl eet age by one year resulting in $10000 approximate fuel savings lowered fl eetrsquos carbon footprint by replacing 30-percent of trash trucks and retrofi tting 27 additional trash and dump trucks
COLLIER COUNTY FL Daniel Croft 766 391 4 26
NOTABLE ACCOMPLISHMENTS Utilized totaled ambulance and transit bus for parts versus salvage saving more than $30000 in ambulance and $20000 in transit bus parts and components Built and opened vehicle washing system allowing fl eet to clean largest trucks and equipment Also one technician was selected as the State of Florida Bus Mechanic of the Year
COLORADO DEPT OF PERSONNEL ADMIN Kathy Nesbitt 6000 200 3 13
NOTABLE ACCOMPLISHMENTS Completed installation of State-owned E-85 pumps at the downtown Denver motor pool and designed and deployed E-85 tanks at three locations Currently coordinating deployment of 20 all-electric vehicles and developed a petroleum-reduction rebate program returning funds totaling $500000 to State user agencies
COUNTY OF RIVERSIDE CA Robert Howdyshell 4116 0 7 52
NOTABLE ACCOMPLISHMENTS Taking part in initiatives to lead to right-sizing the fl eet and reducing vehicle miles traveled Began right-sizing efforts in April 2010 with identifi cation of all under-utilized vehicles based on mileage versus repair costs totaling 298 vehicles removed from service and sold with 37 additional vehicles retired and sent to auction
COUNTY OF SONOMA CA David Head 1157 196 3 21
NOTABLE ACCOMPLISHMENTS Began process to outsource parts operation to NAPA IBS with no on-site staffi ng required due to use of NAPA and fl eet-based computers Costs were reduced 15-35 percent on most parts staffi ng costs were reduced by more than $230000 and the number of invoices processed per month was reduced from hundreds down to one
DAKOTA COUNTY MN Kevin Schlangen 242 74 1 12
NOTABLE ACCOMPLISHMENTS Developed and implemented fl eet operations and Fleet LockoutTagout procedure manuals as well as implemented Voyager fuel card program Constructed 55000 sq-ft fl eet storage addition to Empire campus with geothermal heating system Also expanded insourcing of fl eet services to three additional fl eets without additional staff
DISTRICT OF COLUMBIA WATER amp SEWER AUTHORITY OZ Fuller 583 1000 2 29
NOTABLE ACCOMPLISHMENTS Implemented green product purchasing and usage initiatives including vehicle lube touch-up paints brake cleaning sprays and other cleaning items Purchasing several electric charging stations for electric vehicle use and have FY-2011 vehicle purchase plans for at least 41 additional alternative-fuel vehicles
EUGENE WATER amp ELECTRIC BOARD OR Gary Lentsch 219 54 1 10
NOTABLE ACCOMPLISHMENTS One of the fi rst fl eets to measure hydraulic system ISO cleanliness and moisture while still on the vehicle Shop is currently being certifi ed toward LEEDrsquos Gold standard Implemented idle and fuel-reduction policy obtaining a 103-percent reduction in fossil fuel usage (over 2009) Also reduced take-home vehicles to on-call staff only
HARFORD COUNTY MD Warren Patrick 1015 123 2 22
NOTABLE ACCOMPLISHMENTS Dramatically increased revenue by implementing new surplus vehicle sales process The new process works not only for fl eet vehicles and equipment but offi ce furniture computers etc Utilize a 27-month historical database to maintain an optimum replacement and disposal schedule
FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
GF07_Directoryindd 32GF07_Directoryindd 32 7511 34435 PM7511 34435 PM
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GF0711auditindd 1 7111 92820 AMGF07_Directoryindd 33GF07_Directoryindd 33 7511 34437 PM7511 34437 PM
34 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
GF0611toolboxindd 1 51311 114257 AM
HOUSTON INDEPENDENT SCHOOL DISTRICT TX Mark Swackhamer 2068 60 6 150
NOTABLE ACCOMPLISHMENTS Increasing number of cameras on 647 buses from two to four All buses support and police vehicles will have telematics for a total count of 1910 units Adding particulate traps to a percentage of buses Also partnering with University of Houstonrsquos Texas Diesel Testing and Research Center on emerging emissions reduction technologies
IDAHO NATIONAL LABORATORY ITS Scott Wold 671 467 2 152
NOTABLE ACCOMPLISHMENTS Replaced almost 75 percent of fl eet with fl ex-fuel vehicles (FFVs) and put 20 new hybrid-electric sedans and SUVs into service for total of 47 hybrid vehicles Began renewing aging bus fl eet increasing fuel economy by 20 percent and carrying 1 additional passenger per vehicle Mini-motor coaches planned to improve fuel mileage by 50 percent
CITY OF INDIANAPOLIS IN John Williams 4397 905 3 106
NOTABLE ACCOMPLISHMENTS Used over 20 key performance indicators (KPIs) to manage 5300 vehicles and pieces of equipment focusing on fi ve areas daily fl eet availability PM and repair operations supply and services administrative operations and customer service Also currently employ 13 ASE Master technicians
JOINT BASE LEWIS MCCHORD FLEET OPERATION WA Michor Gentemann 62 3500 3 100
NOTABLE ACCOMPLISHMENTS Continued to improve fl eet management information system (FMIS) to track man hours spent servicing vehicles and to review the Military Expenditure Limit helping to estimate costs Implemented new inspection process that saves time by pre-evaluating a vehicle before its pulled out of service and brought into the repair shop
KING COUNTY FLEET ADMINISTRATION WA Jennifer Lindwall 1950 364 2 76
NOTABLE ACCOMPLISHMENTS Acquired several clean vehicles including a hybrid service truck that has netted a 30 percent improvement in fuel effi ciency and two hybrid bucket trucks The purchase was offset with $120500 in grants The County fl eet has been right-sized by eliminating 43 under-utilized vehicles and has increased the use of shared vehicles
KNOX COUNTY TN Phillip May 1113 217 2 20
NOTABLE ACCOMPLISHMENTS Reduced total expenditures by 4 percent total department charges by 6 percent fuel usage by 5 percent and parts inventory by 24 percent while increasing production by 6 percent and improved turnaround time by 8 percent The shop earned its second Automotive Service Excellence (ASE) Blue Seal Certifi cation
MONROE COUNTY NY Melvin Rose 940 160 1 17
NOTABLE ACCOMPLISHMENTS Cooperative public-private partnership with Rochester Institute of Technology served as the model for the recently approved E-15 by the federal government Green initiatives and inter-municipal cooperation has led to increase in use of green vehicles reduction of duplicate equipment and the construction of green fueling stations
MONTEREY COUNTY CA Thomas Abear 2074 85 5 18
NOTABLE ACCOMPLISHMENTS Increased the number of hybrids in the Countyrsquos fl eet including hybrid pickup trucks and introduced biodiesel and retired or retrofi tted nearly 100 percent of on-road diesel vehicles with particulate trap fi lters Gave staff additional training opportunities through use of in-house kiosk to access online courses
MONTGOMERY COUNTY MD DEPARTMENT OF GENERAL SERVICES
Millie Souders 2297 0 1 45
NOTABLE ACCOMPLISHMENTS Instituted a fl eet performance improvement program utilizing employee input These employee-driven ideas netted improvements in key performance requirements including increasing police vehicle and administration vehicle availability and preventive maintenance completed in 24 hours to 987 percent
NEW YORK CITY POLICE DEPARTMENT NY Gregory Dimesa 8067 0 13 453
NOTABLE ACCOMPLISHMENTS Developed a proactive preventive maintenance program which compares maintenance history with current fueling mileage showing a 1-percent overall decrease in out-of-service rate and a 12-percent reduction in vehicles requiring a tow The Department is acquiring 373 more hybrid vehicles to join the 477 already in service
NORTH DAKOTA DOT STATE FLEET SERVICES ND Paul Hanson 3329 0 8 11
NOTABLE ACCOMPLISHMENTS Switched to synthetic transmission fl uid in the heavy trucks with automatic transmissions cutting required fl uid changes per year by a third and saving an estimated 1200 gallons of transmission fl uid and 450 man hours per year Also switched to purchasing heavy trucks with synthetic gear lube saving an estimated 750 gallons annually
PALM BEACH COUNTY FLA Douglas Weichman CAFM 2141 1584 3 60
NOTABLE ACCOMPLISHMENTS Implemented replacement rating system that was above the established replacement guidelines and established low-utilization reports to help make asset reduction decisions and stretch lifecycles In addition began purchasing low-rolling resistance tires and BOLT-brand locks for utility-type vehicles to help with key control
PALM BEACH COUNTY SHERIFFrsquoS OFFICE FL Alan Lane 2500 1300 3 32
NOTABLE ACCOMPLISHMENTS Increased focus on deputy safety with tires and brakes replaced on pursuit-type vehciles on a more regular basis eg if tires are worn to 532nds or brake pads are less than 6mm Repair intervals have been increased to a four month 4000 mile schedule saving about $400000 in the Departmentrsquos annual budget
PASCO COUNTY BOARD OF COUNTY COMMISSIONERS FL
Stephen McNaughton CAFM 966 920 3 39
NOTABLE ACCOMPLISHMENTS Implemented a Generator Task Force Program to align generator procurement disposal maintenance fueling and to maintain awareness of generator actions or agreements that impact County interests The fl eet uses a Specifi cation Committee as part of the process of procuring vehicles and equipment for the County
PRINCE GEORGErsquoS COUNTY MD Richard Hilmer 3243 12 2 57
NOTABLE ACCOMPLISHMENTS Due to a 20-percent reduction in staff caused by the recession the fl eet had to turn to upfi tting contractors to outfi t its latest group purchase of police vehicles Following this model 328 police vehicles were outfi tted for a savings of over $460000 in 2011 alone
PRINCE WILLIAM COUNTY VA Matthew Villareale 1107 177 1 35
NOTABLE ACCOMPLISHMENTS Fleet management increased its review of performance data and trends including the length of time by department that each vehicle has been in for service allowing for trending and shifting of priorities The fl eet maintained its E3 (Exemplary Environmental Enterprise) status with the Environmental Excellence Program
FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
GF07_Directoryindd 34GF07_Directoryindd 34 7511 34437 PM7511 34437 PM
USE THE FLEET TOOLBOX TO
Compare your eet using a bull robust benchmarking tool Analyze labor rates bull Reduce vehicle downtimebull Benchmark staf ng against similarly sized eetsbull Ensure JIT inventory processesbull Determine facility size requirementsbull Project employee and labor costsbull Network con dentially with other eet managersbull Review RFP samples and policy manualsbull Join a community of professionals with challenges bull similar to your own at www eettoolboxcom
Ensure JIT inventory processesbull
USE THE FLEET TOOLBOX TO
Compare your eet using a bullrobust benchmarking toolAnalyze labor rates bullReduce vehicle downtimebullBenchmark staf ng against similarly sized eetsbull
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GF Toolbox concept FINALindd 1 51311 110342 AM
GF0611toolboxindd 1 51311 114257 AMGF07_Directoryindd 35GF07_Directoryindd 35 7511 34439 PM7511 34439 PM
36 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
wwwfleetcertificationcom
Certify Your Fleet Operation
GF0711certificationindd 1 7111 100056 AM
RICHLAND COUNTY SC William Peters 1147 106 1 24
NOTABLE ACCOMPLISHMENTS Provides weekly fl eet status report to County administrators about vehicle availability and preventive maintenance services performed The fl eet division was instrumental in the development of the Countyrsquos Air Quality policy
SALT RIVER PROJECT AZ Jim Wood 1945 207 6 86
NOTABLE ACCOMPLISHMENTS By using fuel hedging the Department has remained close to its projected budget despite the volatility of the market Transportation Services was 3-percent under budget due in part to staff reductions and careful budget management
SAN ANTONIO WATER SYSTEM TX David Kilbourne 450 724 5 49
NOTABLE ACCOMPLISHMENTS Implemented a fuel card test program allowing drivers to use commercial stations and a GPS test program to monitor location and vehicle operations Set up a sewer cleaning equipment preparation team increasing line cleaning crew time by 40 minutes each day
SANDIA NATIONAL LABORATORIES FLEET SERVICES NM
Mark Crawford 808 2050 4 47
NOTABLE ACCOMPLISHMENTS Received the 2010 GreenGov Presidential Award for involvement in developing constructing and testing a solar-powered cart Uses a driving simulator to help train drivers through a series of computer-generated real-world scenarios
SKOOKUM FORT RILEYGSA WA Michael Powell 1211 380 1 7
NOTABLE ACCOMPLISHMENTS Introduced electric vehicles for use low-mileage use Provides detailed fl eet information to managers including VIN license tag information and the last preventive maintenance date
SNOHOMISH CO PUBLIC WORKS FLEET MGT DIV WA
Allen Mitchell 896 393 3 49
NOTABLE ACCOMPLISHMENTS Sold and redeployed 75 under-utilized vehicles reducing fl eet expenses by $827863 Reduced GHG emissions by 85 percent increasing the Departmentrsquos Evergreen Fleets program rating from a three- to four-star rating on the fi ve-star scale
STATE OF DELAWARE FLEET SERVICES DE Terry Barton 2344 0 0 37
NOTABLE ACCOMPLISHMENTS Because it has no operating repair or fueling facilities Fleet Services provides vehicles for $2645 per day including fuel maintenance 247 roadside assistance EZ Pass and GPS tracking Upgrades to the central operation system will increase ability to make reservations via the Internet freeing up fl eet resources
STATE OF GEORGIA DEPT OF ADMINISTRATIVE SERVICES GA
Ed Finnegan 21670 228 146 4
NOTABLE ACCOMPLISHMENTS Rolled out the ARI Insights Vehicle Mgmt System four months ahead of schedule Arranged to have a permanent rental car from Enterprise placed at state agency that did not qualify for an additional vehicle for a savings of $10000 a 23 percent drop from fees spent the previous years for the rental and staff pick-up and drop-off time
STATE OF KENTUCKY KY Forrest Banta 4723 0 1 28
NOTABLE ACCOMPLISHMENTS As part of the governorrsquos Smart Government Initiative the division is reviewing vehicle usage the possibility of self-insurance revising the take-home vehicle policy and establishing a short-termdaily rental contract The division purchased 125 alternative-fuel vehicles for an average increase in fuel economy of 55 mpg
TOWN OF BUCKEYE AZ Michael DePaulo 231 45 1 5
NOTABLE ACCOMPLISHMENTS Made the decision to outsource on-callafter-hours service for a total cost of $263 a savings of more than $13000 from the previous year Established a motor pool that included eight vehicles for all Town departments
UNIVERSITY OF CALIFORNIA DAVIS CA Richard Battersby 1000 300 1 26
NOTABLE ACCOMPLISHMENTS Through careful analysis and planning lowered operating expenses by 17 percent or $12 million To assist its customers and leadership the department developed an extensive array of fl eet metrics and reports designed to better enable vehicle and transportation decisions
UNIVERSITY OF WASHINGTON WA Jolie Tahara 653 0 1 18
NOTABLE ACCOMPLISHMENTS Reduced the number of yearly scheduled preventive maintenance visits by 30 percent with an overall fl eet availability of 95 percent Fleet services purchased fi ve hybrid step-vans and one hybrid paratransit shuttle to reduce both operating costs and CO2 emissions
VEHICLE AND TRAVEL SERVICES DEPARTMENT OF TECHNOLOGY MANAGEMENT amp BUDGET STATE OF
MICHIGAN MIJoyce Van Coevering 6910 308 1 32
NOTABLE ACCOMPLISHMENTS Streamlined the motor pool reservation system giving users 24-hour access to VTS vehicles The system FleetCommander tracks real-time utilization and displays graphs gauges online forms and a wide variety of reports based on consistent normalized data
WAKE COUNTY NC Thomas Kuryla 873 90 1 15
NOTABLE ACCOMPLISHMENTS Implemented a fuel management software system which allows employees to fi ll up without a fuel card and prevents misuse of County resources The system also collects data through the vehicle OBD connection such as odometer readings idle time run time and OBD codes
WASHINGTON STARE DEPARTMENT OF TRANSPORTATION (WSDOT) WA
Greg Hansen 2314 1354 37 209
NOTABLE ACCOMPLISHMENTS Adjusted its preventive maintenance schedules using fuel consumption as the basis for service rather than time as part of its efforts to reduce agency emissions by 15 percent of 2005 levels by 2020 Has implemented back-up camera and in-cab audible warning device technologies to improve safety and prevent equipment damage
ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
GF07_Directoryindd 36GF07_Directoryindd 36 7511 34439 PM7511 34439 PM
wwwfleetcertificationcomwwwfleetcertificationcom
in partnership with
GF05
-4311
Certify Your Fleet Operation
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38 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
AFFB11gfcindd 1 52711 74645 AM
2011 lsquo100 BEST FLEETrsquo JUDGESThe pool of judges for the 2011 100 Best Fleets spent countless hours reviewing applications following up with
nominees and lending their expertise to the program This yearrsquos judges were
2011 ELITE FLEETSThis prestigious award is given to the No 1 fl eet winners from the previous four years
which are still meeting the highest standards in fl eet excellence
2010 NO 1 FLEET CITY OF TROY MICH
2008 amp 2009 NO 1 FLEETHILLSBOROUGH COUNTY FLA
2007 NO 1 FLEETVOLUSIA COUNTY FLA
GEORGE BAKERDirector of Central Services
Volusia County Fla MARILYN RAWLINGSFleet Manager
Lee County Fla
MF
SAMUEL LAMERATOSuperintendent of Fleet MaintenanceCity of Troy Mich
STEVE RILEYDirector of Fleet OperationsCity of Coral Gables Fla
GF07_Directoryindd 38GF07_Directoryindd 38 7511 34443 PM7511 34443 PM
Register Now at wwwGreenFleetConferencecom
or call (800) 576 - 8788
OCTOBER 3-4 2011Gaylord Texan bull Grapevine TXThe Green Fleet Conference amp Expo is the only event which focuses
exclusively on environmental sustainability for car and truck fl eets Others may
touch on the subject but Green Fleet Conference amp Expo specializes in
it offering two intense concentrated days of education enterprising dialogue
and engaging exhibits If you are a fl eet manager in either the corporate or
government arena make room in your calendar for this must-attend event
PAST SPONSORS INCLUDE
Supporting Organization
GFC05-7411
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40 Government Fleet JulyAugust 2011
PUBLIC FORUM By Mike Antich
Why do many in senior
management or elect-
ed offi cials not listen
to their fl eet managers I know
many may dispute this asser-
tion but the reality is that many
public sector fl eet managers do
not have the ear of their manage-
ment and elected offi cials
Herersquos a real-world case in
point One fl eet manager relat-
ed to me that his management
hired an outside consultant to
analyze the performance of
the municipal fl eet and submit
recommendations for improve-
ment The fl eet manager relat-
ing this story to me is held in
high esteem by his peers and
has been very proactive Over
the past several years he made
detailed recommendations on
how to improve the Cityrsquos fl eet
operations however his recom-
mendations fell on deaf ears
When the consulting company
issued its follow-up report it
was enthusiastically received by
management and the city coun-
cil What was distressing to the
fl eet manager is that the consul-
tant recommended exactly what
he had recommended earlier
Why did his recommendations
fall on deaf ears while the al-
most identical recommenda-
tions made by the consultant
were met with enthusiasm
This dilemma is not solely
restricted to fl eet managers
The same complaint is heard
from in-house IT personnel
staff attorneys et al One reason
is that some management value
an outside opinion which
presumably is not vested to
a particular outcome These
proponents argue that a
consultant can offer a different
more objective perspective
about how a problem can be
solved Also consultants are
exposed to a variety of operations
and different methods used to
deal with the same issues facing
your operation But this theory
falls apart when the consultantrsquos
recommendations are identical
to the in-house manager and
one is accepted over the other
The reality is it is a deeper issue
of management not listening
to its in-house subject-matter
experts
Herersquos another example from
a different fl eet manager which
illustrates this point
ldquoMy outfi t hired an outside
consulting company to perform
a fi nancial and operational au-
dit When completing the audit
the consultant wrote a review
The opening comment in the
fi nal review was lsquoYour fl eet is
operating well under benchmark
averagesrsquo They then went on to
make further cost-saving rec-
ommendations After the review
meeting I sent several e-mails
to my reporting offi cials with a
single note lsquoWe paid this outfi t
how much to tell us thisrsquordquo
This fl eet manager went
on to summarize what is at the
heart of this problem ldquoMy point
is what a shame that manage-
ment all the way up the line
wonrsquot ask (then listen to) the
people who know their jobs as to
what would be good actions and
practices to take for operational
cost savings Of course this ap-
plies to all departments and not
just fl eet operations The bottom
line is when will management
learn to listenrdquo
However the blame isnrsquot all
one-sided In the fi nal analysis
many fl eet managers do a very
poor job in elevating their pro-
fessional stature in the eyes of
senior management The sad re-
ality is that if you donrsquot take the
lead in defi ning your expertise as
a professional fl eet manager and
showcasing your value to the
management team someone else
will do so which is often errone-
ous and the source of mispercep-
tions about your capabilities
UNDER-APPRECIATIONThese are turbulent times
for public sector fl eet managers
Many fl eet managers are under-
appreciated by user groups se-
nior management and elected
offi cials Sometimes the fl eet
manager is at fault because he or
she does a poor job of promoting
themselves and their department
to management When money is
scarce and budgets are tight or
need to be cut fl eet managers
quickly fi nd themselves on the
radar screen of elected offi cials
the local news media and tax-
payer watchdog groups
How do you prove you are
doing a good job You may think
you manage a well-run fl eet but
do you have the metrics to sub-
stantiate this assertion If you
can quantify the performance
of your operation to manage-
ment and elected offi cials they
are more likely to appreciate the
value of the service provided
However this lack of un-
derstanding by management is
often the root of inquiries that
put fl eet managers on the defen-
sive attempting to justify their
performance Fleet managers
should not assume management
understands their business and
knows they are doing a good job
If you want to demonstrate you
are competitive you need to de-
velop and measure on an ongo-
ing basis specifi c performance
metrics valuable to your user de-
partments that are available for
review by all interested parties
In todayrsquos weak tax base
fl eet managers can save taxpay-
er dollars by implementing ef-
fective fl eet policy maximizing
fl eet utilization right-sizing the
fl eet optimizing user depart-
ment productivity all while re-
ducing operating expenses The
sad part is that many fl eet man-
agers are not vocal about their
achievements and management
is not fully cognizant of their
contributions to achieving these
goals Fleet managers must be
viewed as valuable members of
the overall management team if
for no other reason than the fact
that they are managing tens of
millions of dollars of taxpayer
assets used to provide the ser-
vices taxpayers demand
Irsquoll admit that I too am mys-
tifi ed by the under-appreciation
of many fl eet managers I am
continually impressed by the
caliber of todayrsquos public sector
fl eet managers and how they
overcome the challenges they
face day-in and day-out Each
year fl eet managers and their
teams struggle to do more with
less money Perhaps it is be-
cause the personalities of many
fl eet managers who are humble
by nature and not prone to self-
promotion
It is high-time senior man-
agement and elected offi cials
realize the value of their fl eet
managers and utilize this ex-
pertise to its fullest extent My
message to senior management
is a simple one Listen to your
fl eet manager
Let me know what you think
mikeantichbobitcom
MESSAGE TO MANAGEMENTLISTEN TO YOUR FLEET MANAGER
GF07_Editindd 40GF07_Editindd 40 7511 32203 PM7511 32203 PM
The Choice Is Clear mdash And CleanYour fleet can get the same horsepower and torque performance as gasoline for 30 less in fuel costs ndash
and with 60 fewer emissions mdash thanks to ROUSH CleanTech Liquid Propane Injection fuel systems
Propane autogas fuel systems by ROUSH CleanTech let you operate on a price-stable North American-
sourced fuel with no engine modifications required That means yoursquoll get all the benefits of propane
autogas with no compromises in your vehiclersquos factory warranty protection
PERFORMANCE IDENTICAL
VEHICLE WARRANTY IDENTICAL
FUEL COSTS 30 LESS
EMISSIONS 60 LESS
PROPANE AUTOGAS VS GASOLINE
80059ROUSH ROUSHcleantechcom
20075 ndash 2008 2009 ndash 2010 2009 ndash Newer 2009 ndash Newer 2009 ndash NewerFord F-150 Ford F-250 F-350 Ford E-150 E-250 E-350 Ford E-350 DRW Cutaway Ford E-450 DRW Cutaway(54L V8) (54L V8) (54L V8) (54L V8) (68L V10)
UPFITS AVAILABLE
THE ZERO COMPROMISE ALTERNATIVE FUEL SOLUTION
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GF07_C3-C4indd 994GF07_C3-C4indd 994 7511 32346 PM7511 32346 PM
- GOVF_991_NO_BOX
- GOVF_992
- GOVF_1
- GOVF_2-3
- GOVF_4-5
- GOVF_6-7
- GOVF_8-13
- GOVF_14-17
- GOVF_18-21
- GOVF_22-23
- GOVF_24-39
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-
6 Government Fleet JulyAugust 2011
MAIL STOP
SAVING MONEY GOING GREEN amp REDUCING RISK
There is a risk to extending
preventive maintenance (PM)
intervals In our fl eet operation
we track PMs with a single work
order and PM follow-ups on
another In 2008 we extended
our PM intervals from 4000 to
5000 miles (We also increased
the hours on our heavy-duty
vehicles and construction equip-
ment) We found that by doing
this we increased our risk of not
maintaining our vehicles in the
manner we were used to What
I mean is when we were using
the 4000-mile intervals around
41 percent of the time we would
fi nd something that needed
to be corrected This ranged
from safety equipment such
as expired fi re extinguishers
to worn tires and brakes After
we went to extended intervals
our follow-ups increased to 48
percent of the time
Advancements in oil and
vehicle technology are al-
lowing us to extend oil drop
intervals But is it worth the
risk of extending our intervals
out even further Our mechan-
ics kept telling us we were
dumping good oil down the
drain by keeping the intervals
short On the other hand itrsquos not
worth the risk when we see an
increased rate of discovering
something that needs adjust-
ment or replacement
Late last year we began
taking oil samples of the fl eet
ranging from the Toyota Prius
passenger car to the Interna-
tional WorkStar heavy-duty
truck We found that out of the
170 oil analyses we sent to the
lab 170 of them came back
with good results Our mechan-
ics were absolutely correct in
saying wersquore dumping good oil
down the drain Because of this
we felt confi dent about making
changes to our PM program
Today we use a synthetic
blend motor oil (that is at least
20-percent synthetic) and
implemented a PM program
that includes a green service A
green service occurs at every
other PM interval that instead
of an oil drop just replaces the
oil fi lter and tops off the oil
level Because of this we have
maintained our level of risk and
have been able to reduce our
fossil fuel use 54 percent based
on the use of synthetic products
and implementing green PM
programs Therersquos a lot more
to our story but it gives you a
snapshot of how agencies can
save money go green and
reduce exposure to risk
Gary LentschFleet Supervisor
Eugene Water amp Electric Board Fleet ServicesEugene Ore
OEMS NEED COMMON SENSEWhy do we need 17- 18- and
19-inch tires with lower tread
wear at higher cost What this
accomplishes is simply more
and larger tires in landfi lls or
to recycle When will Detroit
Tokyo Seoul and Akron
understand sustainability With
our failing worldwide economy
the manufacturer who will suc-
ceed is the one who understands
value sustainability mpg total
cost of ownership and respects
the customer Some OEMs con-
tinue to tout engine horsepower
in ads show cars being driven
stupidly and only as a last resort
talk about mpg and safety
These OEMs will fail because
they do not understand or are
not planning for the new reality
of our markets Gas is $4-plus a
gallon and they talk horsepow-
er When will common sense
and reality hit home
Collins DowningManager
Transportation and ParkingLoyola University
Baltimore Md
CHARACTER HONESTY PASSION amp COMMITMENT
I want to thank Tom Johnson
as the founder of the ldquo100 Best
Fleetsrdquo program for all he does
to allow public fl eet managers
the opportunity to promote their
work to both their organizations
and communities The 100 Best
Fleets program
has been such a
valuable avenue
to help us educate
and inform
those we serve
I believe his
enthusiasm and
passion is obvi-
ous and present
in the way he
approaches the program I am
fortunate to have the ability to
connect with so many other fl eet
managers across the country
largely due to the ldquo100 Best
Fleetrdquo program and GFX where
the awards are presented
Character honesty passion
and commitment are values I
believe lead us down our road
of success Tomrsquos work has
made a tremendous difference
for the many public fl eet orga-
nizations involved in the 100
Best Fleets program
Tony JobanekFleet and Radio Manager
City of Eugene Ore
OPERATOR-DRIVEN DECISIONS
The Market Trends blog
entitled ldquoBe Part of the Solu-
tion Not Part of the Problemrdquo
was a very timely article I plan
to share this with upper and
top management In Loveland
Colo a key issue driving our
costs up thatrsquos outside our abil-
ity to control or even plan for
is decentralized fl eet control
In other words this gives fl eet
decision-making authority to
individual department heads
Most department heads some-
times donrsquot have the knowledge
nor the time to look into the
details of ldquoright-sizing equip-
ment choicesrdquo or ldquolifecycle costs
projectionsrdquo so they simply rely
on the person doing that job to
state his or her preference This
results in operators equipping
themselves for their worst-case
job needs instead of their normal
work needs
Operators almost
always choose their
preferred makes
and models ancil-
lary equipment
and drivetrain
confi gurations thus
destroying proven
cost reductions from
standardization
Stephen KiblerFleet Manager
City of Loveland Colo
GOVERNMENTS CHALLENGED TO GO GREEN
Many government services
and jobs require the use of
specialized heavy-duty trucks
However in terms of green fl eet
initiatives either a green fl eet
vehicle is not available in this
class of trucks or if it is the
premium to purchase the green
vehicle equates to the cost of a
police car and if we need a new
police car in fl eet wersquore buy-
ing the police car and to heck
with the green model truck I
personally would like to expand
our number of green fl eet
initiatives but the reality of the
matter is we have fewer dollars
to go around and as long as
conventional vehicle prices are
less than green vehicles wersquore
buying the former Plus un-
less yoursquore driving the vehicle
hundreds of thousands of miles
or keeping it 20-30 years how
can you make lifecycle cost
numbers calculate
John McCorkhill Jr CFMCAFMCEMCPFPDirector of Fleet Services
City of Lynchburg Va
w
O
a
p
a
l
a
c
d
co
t
GF07_Lettersindd 6GF07_Lettersindd 6 7511 31803 PM7511 31803 PM
Solutions you can trust acceptance you can depend on
For more information
Janet Hunnewell at 18665278870 wwwwrightexpresscomgov2011
Visit us at Fed Fleet July 26-28 2011 Booth 1700
The Wright Express Government Fuel Card Program is designed to meet the needs of any Federal State and Municipal organization As the market leader in the fuel card industry we offer customized solutions tailored to the needs of government fleets
s Specialized tax exemption and reporting for government
s Customized purchase controls for cost containment
s Timely alerts to help you enforce purchasing policies
s Point-of-sale 998 Level III data capture
s Acceptance at over 90 of US retail fuel locations
Manage your fleet program with ease and confidence
We currently serve over 265000 state and local vehicles an additional 260000 federal government agency vehicles and participate in the GSA SmartPay2 Program Contact us to learn how we can help you with your fleet program needs
GF07_Lettersindd 7GF07_Lettersindd 7 7511 31805 PM7511 31805 PM
8 Government Fleet JulyAugust 2011
INDUSTRY NEWS
JACKSONVILLE FL ndash A
fl eet audit conducted by the
City of Jacksonville Offi ce of
Inspector General called for
increased oversight of pro-
curement and inventory pro-
cesses including developing
formal policies and proce-
dures and assuming manage-
ment of all fl eet operations
currently co-managed with
another department
More details are available
at wwwgfl eetcomnews
Keyword Jacksonville
WASHINGTON ndash President Barack Obama
issued a memorandum directing federal agen-
cies that operate the federal fl eet of more than
600000 civilian and non-tactical military ve-
hicles to fi nd ways to reduce petroleum-based
fuel usage and cut costs
The memorandum includes a requirement
that all new light-duty vehicles leased or pur-
chased by agencies must be alternative-fueled
vehicles by Dec 31 2015 Examples given
include hybrid electric compressed natural
gas (CNG) and biofuel vehicles
Executive vehicles used by federal agen-
cies must be mid-size or smaller sedans (un-
less a larger vehicle is critical to the agencyrsquos
mission) and have limited engine sizes
In conjunction with the memorandum
the General Services Administration (GSA)
launched a pilot project to bring electric
vehicles (EVs) into the fl eet The GSA an-
nounced an initial purchase of more than
100 EVs which it will lease to 20 agen-
cies including the Department of Energy
and will be located in Washington DC
Detroit Los Angeles San Diego and San
Francisco The GSA said it will also coordi-
nate the installation of necessary charging
stations for the pilot
Fed Fleet Ordered to Purchase AFVs amp Right-Size
Jacksonville Parts Audit Recommends Increased Oversight
GAO Finds USPS Lacks Funds for Fleet OverhaulWASHINGTON ndash The US Government Accountability Offi ce (GAO) issued a report that
found the US Postal Servicersquos (USPS) fl eet of vehicles is aging seeing higher maintenance
costs as a result and needs new vehicles to meet federal sustainability standards The fl eet
consists of more than 215000 vehicles 192000 of which are light-duty mail delivery
vehicles that operate six days per week
The report said the USPS estimates the cost to replace 185000 delivery vehicles in the
fl eet with new fuel-effi cient gasoline-powered right-hand-drive models would be $58 bil-
lion mdash an unfeasible amount for the agency which is in a grim fi nancial situation
For now its plan is to purchase a small number of minivans for delivery and continue its
policy of maintaining the fl eet rather than purchasing new vehicles
The GAO recommended the USPS develop a strategy and timeline for addressing its
fl eetrsquos needs taking into account the change from a six- to a fi ve-day delivery schedule
consolidating facilities meeting federal requirements and continuing to deliver mail to
131 million residential and business addresses nationwide The USPS plans to deliver its
strategy along with a timeline for addressing the fl eetrsquos needs by December
More details are available at wwwgfl eetcomnews Keyword USPS
VP and Group PublisherSherb Brown
(310) 533-2451 bull SherbBrownbobitcom
PublisherEric Bearly
(310) 533-2579 bull EricBearlybobitcom
Editor and Associate PublisherMike Antich
(310) 533-2467 bull MikeAntichbobitcom
Managing EditorLauren Fletcher
(310) 533-2415 bull LaurenFletcherbobitcom
Senior Editor Grace L Suizo
(310) 533-2414 bull GraceSuizobobitcom
Associate EditorThi Dao
(310) 533-2544 bull ThiDaobobitcom
Web EditorGreg Basich
(310) 533-2572 bull GregBasichbobitcom
Production DirectorManagerKelly Bracken
(310) 533-2574
Brian Peach(310) 533-2548
Art DirectorVince Taroc
Editorial ConsultantHoward Rauch
DISTRICT ADVERTISING MANAGERS
PublisherSales ManagerEric Bearly
(310) 533-2579 bull EricBearlybobitcom
Great LakesRobert Brown Jr
1000 W University Dr Ste 209Rochester MI 48307
(248) 601-2005 FAX (248) 601-2004
RobertBrownbobitcom
Sales amp Marketing CoordinatorTracey Tremblay(310) 533-2518
Chairman Edward J Bobit
President amp Chief Executive Offi cerTy F Bobit
Chief Financial Offi cerRichard E Johnson
Business and Editorial Offi ceBobit Business Media 3520 Challenger Street
Torrance CA 90503-1640FAX (310) 533-2503
Change Service Requested Return AddressGovernment Fleet
PO Box 1068Skokie IL 60076-8068
Printed in USA
PORTLAND OR ndash The Portland Police Bu-
reau announced the redesign of the graphics for
its patrol cars on the Bureaursquos Facebook page
This new design will start to appear as new
cars enter the patrol fl eet Within fi ve years the
Bureau said all marked patrol cars will be solid
blue with white wrapped doors On the doors
are the words ldquoPortland Policerdquo and below
them is the slogan ldquoSworn to protect Dedi-
cated to serverdquo The design displays a red rose
between the words ldquoprotectrdquo and ldquoDedicatedrdquo
Portland Police Bureau Redesigns Patrol CarsThe new design for Portland Ore Police Bureau ve-hicles will be on all marked patrol cars within fi ve years
GF07_Indyindd 8GF07_Indyindd 8 7511 31845 PM7511 31845 PM
wwwagilefleetcom
GF0610agileindd 1 52010 35952 PM
LEASED OR OWNED
Wersquove got the tools for your fl eet
Every fl eet manager knows that
no matter the fl eetmdashleased or
owned big or smallmdashtherersquos a
unique set of tools needed to run
it right Thatrsquos what Fleet Solutions
ismdasha single source of fl eet
management tools and services
that help you manage your fl eet
with unmatched fl exibility
wwwfleetsolutionscom1-866-6LEASES
GF0111merchantsindd 1 12710 13720 PM
GF07_Indyindd 9GF07_Indyindd 9 7511 31846 PM7511 31846 PM
10 Government Fleet JulyAugust 2011
INDUSTRY NEWS
GF0511rmfmaindd 1 41411 44242 PM
Chicago amp Cook County Fleet Maintenance Face Possible ConsolidationCHICAGO ndash A new report issued by the City
of Chicago and Cook County proposes con-
solidating City and County fl eet maintenance
with the City as the service provider and the
County as the client The City would manage
fl eet maintenance operations for County High-
way Departments at a set labor rate plus the
invoiced parts cost County employees would
take vehicles in need of repair to City shops
Decentralized organization of County fl eet
maintenance services was cited as one reason
for proposing the City handle maintenance for
County vehicles In addition the vehicle com-
position for City and County fl eets is similar
which would allow the City to ldquoeasilyrdquo main-
tain County vehicles according to the report
Cost savings estimated in this proposal
would be along the lines of $300000 to
$700000 annually based on results from simi-
lar organizations
CAPE CORAL FL ndash An audit of
Cape Coralrsquos fuel management rec-
ommended a more comprehensive
approach to monitoring the fuel used
by City vehicles The audit did not
fi nd any evidence of fraud illegal
acts or abuse The audit reviewed
acquisition disbursement and man-
agement of fuel from 2006 to 2010
The audit came about after the
Cityrsquos internal fuel use review in fall
2010 fi nding it was unable to ac-
curately track fuel used or purchased
during a several year period
Citing the Cityrsquos fuel management
system (FMS) software as antiquated
and limited the report showed a gen-
eral lack of record-keeping or record
review as primary problems The audit
recommends a number of changes
The software system used doesnrsquot
have vendor support (due to a decision
by the City) and the integrity of the
database storing fuel-related data is
ldquosuspectrdquo according to the audit
The audit also noted the City
recently implemented a number of
policies to improve fuel management
including internal controls to monitor
fuel purchases improvement to soft-
ware application security developing
a comprehensive City Administration
Regulation to address fuel use in City
vehicles and equipment upgrading
the FMS software providing monthly
reports to the City Manager regard-
ing fuel purchases cost allocations to
user departments and creating a new
FMS database to better track future
fuel-related data
The audit recommended the City
acquire an enterprise-level fl eet
management system that provides
fuel-management capabilities rather
than continue solely with fuel-
management software
Cape Coral Audit Shows Fuel Management Improvements
GF07_Indyindd 10GF07_Indyindd 10 7511 31847 PM7511 31847 PM
Government Fleet JulyAugust 2011 11
GO FURTHER with WARD
Monitoring your fl eet and fuel data just got
easier with the industry leading Ward 4
Automated Fuel Management System
Ward 4s cutting-edge yet easy-to-use
technology helps dramatically reduce
expenses while enhancing environmental
sustainability initiatives The Ward 4 suite
of products from EJ Ward includes
wwwejwardcom1800580WARD
Fuel View W4 - accurate advanced
reporting and a user-friendly dashboard
Fuel Control Terminal W4 - highly
confi gurable fueling and data collection
Canceiver W4 - in-vehicle tracking and
communication device
AU TO M AT E D F U E L M A N AG E M E N T
GPS TRACKING
TIRE PRESSURE MANAGEMENT
Introducing the latest generation of Fleet Management Technology from Ward
CANCEIVER FUEL CONTROL
TERMINAL
FUEL VIEW
GF0711ejwardindd 1 7111 82240 AM
Missouri DOT to Close Facilities amp Cut StaffJEFFERSON CITY MO ndash The Mis-
souri Highways and Transportation Com-
mission voted to adopt a plan it said will make the Missouri
Department of Transportation (MoDOT) a smaller agency in
order to provide more funding for road and bridge projects
The plan calls for reducing MoDOTrsquos staff size by 1200
closing 131 facilities and selling more than 740 pieces of
equipment which include cars pickups vans dump trucks
loaders drills and stripers According to the Commission the
plan is projected to save $512 million by 2015
More details of the plan are available at wwwgfl eetcom
news Keyword MoDOT
NEW HAVEN CT ndash The
City of New Haven unveiled
its fi rst hybrid refuse truck
The City said it will result
in a 30-percent savings or
$5000 in fuel consumption
on an annual basis and will
result in reduced mainte-
nance costs due to the ex-
tension of the truckrsquos brakes
lifespan (four times longer
than traditional brakes)
The garbage truck is equipped with a hydraulic hybrid
system While braking the vehicle engages a pump to pres-
surize a reservoir of hydraulic fl uid As the truck starts mov-
ing forward again the fl uid runs through a hydraulic motor
boosting the truck forward and reducing the strain on the
diesel engine
The vehicle cost the City $388000 of which $70000 was
from a grant obtained by the Cityrsquos Offi ce of Sustainability
from Connecticut Department of Transportationrsquos Clean Fuel
Vehicle Program This grant money covers the incremental
cost of the hybrid system over a traditional truck
The City has fl eet of nine refuse trucks and plans to re-
place them with hybrids at the end of each truckrsquos lifespan
On average each vehicle transports 3888 tons of municipal
solid waste per year The City operates a total of 14 hybrids
in its fl eet 13 of which are cars or small SUVs plus the
refuse truck
In related sustainability efforts the City said that in 2007
it started using B-50 biodiesel in its fl eet the highest percent-
age of biodiesel in the Northeast The City also installed
solar-powered lights on a police cruiser as a pilot to cut down
on idling retrofi tted all school buses with pollution control
devices and will be retrofi tting the entire refuse fl eet as well
New Haven Takes Delivery of Hybrid Refuse Truck
The City of New Haven Conn refuse trucks each transport an average 3888 tons of municipal solid waste per year
GF07_Indyindd 11GF07_Indyindd 11 7511 31848 PM7511 31848 PM
GET ON BOARD WITH CHEVIN FLEET SOLUTIONS THE BIGGEST NAME IN FLEET MANAGEMENT SOFTWAREWhether yoursquore a State Municipal or Federal agency our fleet management software helps you manage and effectively maintain your equipment from initial specification through disposal regardless of size complexity or geographical spread
If yoursquore a Municipal agency you may face pressures to extend vehicle replacement cycles relentless mandates for staff reductions and cost cutting as well as political pressure to implement green fleet initiatives
We can give you real-time visibility over complete fleet running costs and utilization queries reports and key performance indicators can be used to accurately predict the right time for vehicle replacement Our fleet management software enables you to increase the value and operating life of equipment by ensuring proper maintenance schedules are adhered to while improving workshop productivity and inventory turns Yoursquoll be able to manage sustainability initiatives and monitor alternative fuel usage and emissions outputs
GF0311chevinindd 2-3 22211 94859 AMGF07_Indyindd 12GF07_Indyindd 12 7511 31848 PM7511 31848 PM
If yoursquore a State agency the trend towards centralization and consolidating of fleet functions may be a challenge You may face increased scrutiny by your customers concerning escalating charge back rates while trying to achieve fleet downsizing goals
Our enterprise fleet management system FleetWave provides a comprehensive suite of flexible General Service fleet tools to support your tactical requirements while providing a holistic view of all fleet related information This allows you to aggregate accurate operational and maintenance costs and automatically generate precise transparent and timely billing for vehicle usage based upon any organization hierarchy With the ability to benchmark fleet utilization based upon the agency department or driver you can use these statistics to make fact based right-sizing decisions
If yoursquore a Federal agency you may be under pressure to reduce greenhouse gas emissions and shrink your dependency on petroleum all while right-sizing your fleet without impacting mission readiness You probably spend countless hours gathering
data to meet regulatory reporting requirements such as DOE and FAST reporting
FleetWave offers unparalleled flexibility and can automatically process and track complete fuel details from any p-card or fuel card provider and seamlessly present your achievements based on benchmarks or scorecards FleetWave can aggregate unlimited data from GSA commercial lessors national accounts and internal workshops then share these details with internal finance and property management systems Yoursquoll achieve organization-wide visibility over utilization and running costs while supporting field level needs for maintenance operator and fuel management functionality
To get on board with Chevin please contact us to arrange a free system review Call (781) 793-0788email saleschevinfleetcomor visit wwwchevinfleetcom
GF0311chevinindd 2-3 22211 94859 AMGF07_Indyindd 13GF07_Indyindd 13 7511 31848 PM7511 31848 PM
14 Government Fleet JulyAugust 2011
Thirty-eight-year fl eet veteran Sam
Lamerato CPFP superintendent
of fl eet maintenance for the City
of Troy Mich was named the 2011 Public
Sector Fleet Manager of the Year by Gov-ernment Fleet magazine at the 2011 Gov-
ernment Fleet Expo amp Conference June 8
in San Diego
Lamerato was one of three fi nalists that
also included Paul Condran equipment
maintenancefl eet manager of the City of
Culver City Calif and Erle Potter PE
CEM state equipment manager of the Vir-
ginia Dept of Transportation (DOT)
Joe Frantz vice president sales sup-
port of award sponsor ARI presented the
award to Lamerato who thanked his staff
industry peers Government Fleet maga-
zine family and fellow fl eet managers
ldquoIt is an honor Irsquom thankful for all of
my mentors which includes all of you
other fl eet managers out thererdquo Lamerato
said ldquoIrsquom thankful to my staff Irsquom thank-
ful to my wife of 36 years for sticking by
me and understanding what I and those of
us in the public sector have to do to serve
the public mdash encourage your staff to be
better and make your systems communi-
ties and departments sustainablerdquo
Lamerato also said he owes thanks to
his biggest life infl uences his parents
ldquoMy father led by example of dedica-
tion and leadership in his workrdquo he said
ldquoTo this day he will call me at night and
ask lsquoDid the City get its moneyrsquos worth to-
dayrsquo My answer is always lsquoYes dad and
then somersquo rdquo
The City of Troyrsquos Sam Lamerato was awarded Government Fleet magazinersquos 2011 Public Sector Fleet Manager of the Year honor Lamerato helped implement a successful insourcing program and led to the Cityrsquos No 1 spot in the ldquo100 Best Fleetsrdquo in 2010
BY CHERYL KNIGHT
SAM LAMERATO NAMED 2011 NAMED 2011 PUBLIC SECTOR PUBLIC SECTOR FLEET MANAGER FLEET MANAGER OF THE YEAROF THE YEAR
GF07_PSFMOYindd 14GF07_PSFMOYindd 14 7511 31922 PM7511 31922 PM
Government Fleet JulyAugust 2011 15
HONORED FOR INITIATIVES amp INDUSTRY INVOLVEMENT
Lameratorsquos initiatives include the suc-
cessful implementation of an in-sourcing
program by the International City Manage-
ment Association being named the 2010
No 1 Fleet in the ldquo100 Best Fleetsrdquo receiv-
ing the Professional Manager of the Year
award for Public Fleets from the American
Public Works Association (APWA) and
developing organizing and producing two
fl eet conferences
He is also a member of the APWA (at
both the state and national level) the Rocky
Mountain Fleet Management Associa-
tion (RMFMA) past chair of the APWA
Fleet Service committee past chair of the
APWA CPFP Governing council Chrysler
Police Advisory board and contributing
author of several APWA fl eet manuals
With an annual fl eet budget of $75 mil-
lion the City of Troyrsquos fl eet department
includes 16 full-time employees on a two-
shift operation and two maintenance facili-
ties Lamerato manages a fl eet of more than
500 pieces of equipment used for 15 public
services departments including fi re police
public works engineering assessing build-
ing and parks and recreation personnel
He also oversees two fueling locations
13 in-sourced service agreements and the
security and maintenance of the public
works facility
RUNNING THE CITY FLEET LIKE A BUSINESS
Lamerato believes a municipal fl eet
needs to be run like a business
ldquoThe fl eet manager must keep his fi nger
on the pulse of his customers to ensure he
is providing the best most economical and
most timely services available in the areardquo
he said
He also stressed the need for continual
communication with City management and
department directors to ensure the fl eet di-
vision meets all expectations
ldquoI think what makes anyone successful
is a passion for their job It is not an 8-5
job for me mdash it is 247rdquo he pointed out ldquoI
am always observant searching for new or
better ways to improve our operation and
reduce our costs while providing depend-
able and effi cient vehicles and equipmentrdquo
Lamerato also emphasized that an im-
portant part of the Cityrsquos smooth-running
operation comes from a devoted team well-
trained staff and technicians who work to-
gether to give the best and most-effi cient
service to the City of Troyrsquos customers
ldquoOver the years wersquove developed a very
dedicated team of fl eet professionals who
enjoy the challenges of todayrsquos vehicles and
technologyrdquo he said ldquoThe team takes ex-
treme pride in their work which is demon-
strated by their fi nished products complet-
ed on schedule and to a high standardrdquo
Lamerato also pointed out the impor-
tance of assembling a team that includes
complementary talents and strengths
ldquoThey constantly impress me with their
technical skills and their professionalism
shown both at work and in their personal
livesrdquo he said ldquoThis crew loves a chal-
lenge and has a reputation for their inno-
vations and creativity while being mindful
of the time and cost on each repair This
earned them fi rst place in lsquo100 Best Fleetsrsquo
in 2010rdquo
After the ldquo100 Bestrdquo recognition the
City council and management acknowl-
edged the fl eet division during a council
meeting attended by staff which was tele-
vised throughout the City
The staff also was provided embroi-
dered shirts and shoulder patches for their
uniforms displaying their No 1 status in
ldquo100 Best Fleetsrdquo
ldquoI would not be where I am today with-
out the infl uence of countless other peers
and fl eet professionals who through net-
working help me grow in my professionrdquo
Lamerato said
IN-SOURCING PROGRAMS HELPS SUSTAINS FLEET DIVISION
Due to the Cityrsquos proactive in-sourcing
program which began eight years ago
the fl eet has successfully weathered the
storm of todayrsquos tougher economic times
The International City Management As-
sociation (ICMA) reviewed the City of
Troyrsquos fl eet operation and found the fl eet
Population 85000Size 36 square milesCity Fleet More than 500 vehicles including Fire and Police two mainte-nance locations with 16 employeesVehicle Info The City owns and operates 500-plus units including a wide range of equipment types mdash from lawn mowers to fi re apparatus
CITY OF TROY MICH FACTS
The City of Troy Mich fl eet services has in-sourced a signifi cant amount of work proving it to be competitive
The Cityrsquos smooth-running operation comes from a devoted well-trained team who work together to provide the best service possible
Sam Lamerato CPFP superintendent of fl eet maintenance for the City of Troy Mich proudly displays a Ford Escape Hybrid
GF07_PSFMOYindd 15GF07_PSFMOYindd 15 7511 31929 PM7511 31929 PM
16 Government Fleet JulyAugust 2011
F L E E T M A N A G E R O F T H E Y E A R
division sustainable
ldquoThe division has in-sourced a signifi -
cant amount of work to more than replace
the reduction of in-house vehicles and equip-
ment and has proven to be competitive in
cost comparisons with contracting vendors
in the private sectorrdquo Lamerato said
This fi nding resulted in the fl eet divi-
sion maintaining current staffi ng and fund-
ing at a time when other divisions were fac-
ing reductions to their budgets and staff
ldquoWhat began with a phone call from a
neighboring city offi cial eight years ago
evolved into 11 signed service agreements
with neighboring communities and school
districtsrdquo he said
Because many cities are dealing with
reduced revenues which in turn reduce the
cityrsquos budget Lamerato emphasized the
importance for fl eet managers to be able to
defend the vehicle replacement fund
ldquoBy having a vehicle replacement
scorecard and backup information on the
cost consequences of vehicles not being re-
placed on a timely basis the fl eet manager
will be prepared to answer challenges by
City management and councilsrdquo he said
He also added that the fl eet manager
must be able to defend their budgets by
having knowledge of what the Cityrsquos fully
burdened shop rate is compared to the sur-
rounding privately owned repair facilities
its direct and indirect repair ratios and its
vehicle-to-technician ratio
EDUCATIONAL PROGRAMS amp INDUSTRY NETWORKS
One of Lameratorsquos personal philoso-
phies exemplifi es the need for educational
programs for City management as well as
citizens to make them aware of the impor-
tance of a well-run fl eet operation to the
overall services provided to them
ldquoTodayrsquos fl eet managers need to spend
time on their shop fl oor reviewing repair
techniques of their staff and attending
training seminars and conferences to net-
work with their peers to broaden and rein-
force their management skillsrdquo he said
Lamerato himself stays actively in-
volved in the industry and personally
helped develop organize and produce two
fl eet conferences
For the past 15 years he has been
co-chair of Education for Michigan
APWA While developing educational
programs for Public Works professionals
for streets water and engineering depart-
ments during that time he noted there
were very few affordable programs geared
toward fl eet personnel
ldquoI made it a goal to develop two pro-
grams a year centrally located in the state
and specifi cally addressing upcoming
changes and current challenges to fl eet op-
erationsrdquo Lamerato said
The programs were opened up to in-
clude vendor booths and equipment dis-
plays While these programs started off on
a smaller scale they quickly grew to sell-
out capacities with waiting lists for ven-
dors display space and even speakers
ldquoWhen reviewing the evaluations at-
tendees comment on the sessions being ex-
tremely helpful in solving current issues and
the opportunity to network with fellow fl eet
personnel and vendorsrdquo Lamerato said
Moving forward Lamerato will continue
to collaborate with city managers and other
city divisions to ensure the City of Troyrsquos
ongoing success for its fl eet division
ldquoWe will continue to work toward our
common goal of providing the best most-
effi cient service for the tax dollars spentrdquo
he said
EDUCATIONbull September 1974 graduate of MOTECH
Automotive Education Centerbull State of Michigan Master Certifi ed
Mechanic amp ASE Master Certifi ed Auto amp MediumHeavy Truck
EMPLOYMENTbull September 1974 Hired by the City of
Troy as Municipal Service Employee (MSE) mdash D classifi cation ndash Serviceman
bull December 1974 Promoted to MSE mdash F classifi cation ndash Mechanic
bull July 1976 Promoted to MSE mdash G clas-sifi cation ndash LeaderHeavy Equipment Mechanic
bull July 1982 Promoted to Temporary Field Supervisor
bull August 1982 Promoted to Superinten-dent of Fleet Maintenance
HOBBIESFAMILYbull Hobbies Traveling fi shing home
improvement and the restoration of a 1966 Ford Mustang
bull Family Wife of 36 years one son two daughters two sons-in-law and four grandchildren
bull Life infl uences and mentors His par-ents former Troy City Manager Frank Gerstenecker and former Public Works Director Donald Spurr
GETTING TO KNOW SAM LAMERATO CPFP
One of the Cityrsquos staff members is shown re-viewing work performed on a fi re apparatus
Lamerato believes in the importance of as-sembling a team that includes complemen-tary talents and strengths
The Cityrsquos mechanics enjoy the challenges of todayrsquos vehicles and technology
The City of Troy oversees more than 500 vehicles including fi re and police and two maintenance locations
GF07_PSFMOYindd 16GF07_PSFMOYindd 16 7511 31932 PM7511 31932 PM
raquo ARI proactively helps the State of Georgia whose fleet exceeds 21000 vehicles
And along with those savings achieve seamless integration of fleet systems and technology for better efficiency
and productivity With our dedicated team and specialized support staff we understand and can serve the
unique needs of government fleets Work in partnership with ARI to build the fleet solution thatrsquos right for you
Learn more 1-800-477-4715
Read the full story and more at wwwarifleetcompartnersatwork
We helped them save their capital
Read the State of Georgia success story at wwwarifleetcompartnersatwork
ARI is the proud sponsor of the 2011 Public Sector Fleet Manager of the Year
Driven fleet professionals Driving results
5862NP G tFl t FINAL2 i dd 1 61411 12 48 34 PMGF07_PSFMOYindd 17GF07_PSFMOYindd 17 7511 31936 PM7511 31936 PM
18 Government Fleet JulyAugust 2011
In 2005 the City of Portlandrsquos City-
Fleet was unranked among the 100
Best Fleets With unhappy custom-
ers little trust and a lack of belief in
their own efforts CityFleet faced an up-
hill battle
Now just a few short years later the
fl eet has been named No 1 among the
100 Best Fleets mdash and has a long list of
accomplishments and proven progress to
back up the title
RISING FROM THE ASHES TO A NEW DAY
In 2005 things looked dour for the
fl eet But at the end of that year the City
hired John Hunt mdash fl eet manager for the
City of Fresno at the time and that yearrsquos
winner of Government Fleetrsquos Public Sec-
tor Fleet Manager of the Year With prov-
en successes the City of Portland hoped
he could breathe new life into the fl eet
Little did they know that over the next
few years Hunt and CityFleet staff would
transform as a team that would rise so
swiftly through the ranks mdash from No 78
in 2006 No 9 in 2007 No 4 in 2008 and
2009 No 2 in 2010 and now No 1
Despite such a dramatic climb on the
day of the announcement Hunt was still
unsure if hersquod secured the top spot mdash
right up until the moment the winner was
announced
ldquoEach year is a new competition with a
fresh clean slate We were No 2 last year
but we knew that didnrsquot mean we couldnrsquot
be beat by another organizationrdquo he said
ldquoBeing named among the 100 Best is
quite an honor because it means that an
organization has made a conscious deci-
sion to improve Portland staff made the
commitment and we are very excited to
be named No 1 this yearrdquo
When Hunt was hired in 2005 the
fl eet had a less-than-stellar reputation and
major hurdles to overcome Fleet needed
to boost operational effi ciency improve
services and fi nd a way to save money
On top of that were greater less tangible
challenges building trust with custom-
ers demonstrating proven best practices
and most of all possessing a high level
of faith
So how did the fl eet get turned around
Hunt said it started with relationships
ldquoThere may be many but I think the
basic secret to success is building trust
and reliability with your team custom-
ers your boss and the elected offi cialsrdquo
he said
Hunt started by identifying employee
strengths and matching them to the right
jobs After creating this strong founda-
tion for the fl eet he looked for opportu-
nities for improvement then gave fl eet
staff tools to help them advance and
achieve success Most importantly he
believed in his team
ldquoWe have staff members who have
been with CityFleet for nearly 30 years
That institutional knowledge is invalu-
able We listened to their ideas for im-
provement and empowered them Once
everyone in the organization believed in
themselves the stakeholders began to
believe in CityFleetrdquo he said ldquoOur staff
is our most valuable resource and City-
Fleet staff worked hard to improve over
the last fi ve years The team has shaped
a refreshed fl eet organization through
monumental changes in business perfor-
mance motivation work environment
attitude effi ciency communication and
cost-effectivenessrdquo
RELATIONSHIPS BUILD THE FLEETHunt and his team also worked very
hard to build customer relationships
They knew creating trust with its custom-
ers was a must for the success of the fl eet
ldquoBuilding trust is important because we
deal with equipment that must be main-
tained properly for the safety of City em-
ployees and the publicrdquo Hunt said ldquoAs a
service provider our goal is to deliver ex-
cellent service to our customers Under-
A SWIFT RISE TO FAMEFrom an unranked position in 2005 to No 2 last year the City of Portland Ore CityFleetrsquos dedication helped the organization shoot quickly to the top and be named No 1 one among the ldquo100 Best Fleetsrdquo
BY SHELLEY MIKA
A few of the accomplishments that have helped the City of Portland Ore rise to the top of the 100 Best Fleets program includebull Accelerated staff development and trainingbull Right-sized fl eet resulting in $4 million in
savingsbull Reduced overtime costs by 89 percentbull Doubled total ASE Master technicians on
staff
AT A GLANCE
GF07_Winnerindd 18GF07_Winnerindd 18 7511 32011 PM7511 32011 PM
Government Fleet JulyAugust 2011 19
standing their needs is the fi rst step and
we strive to provide service in a way that
makes customers want to come to usrdquo
With this charge in mind CityFleet
asked its customers to evaluate fl eet
analyzed the results then targeted large-
scale improvements When individual
concerns arose CityFleet addressed them
face-to-face whenever possible If it was
not possible to do so in person staffers
picked up the phone Then they acted
ldquoAs CityFleet continued to deliver on
promises customer trust in the organiza-
tion grewrdquo Hunt said
Customer satisfaction soon rose now
reaching astonishing levels CityFleet
reached a 98-percent customer satis-
faction rating even with a workload of
27000 work orders each year In fact
recent customer survey scores were more
than double the second-best service pro-
viders in the City
ldquoThese are spectacular results by
any measurerdquo Hunt said ldquoBut the short
time frame in which CityFleet developed
best practices implemented them and
tracked the results is especially impres-
sive And the fact that the results of the
survey indicated that CityFleet improved
more than any other city service surveyed
is astoundingrdquo
As customer satisfaction has continued
to improve so has employeesrsquo belief in
their abilities ldquoEmployees now feel pride
in their workplace see satisfi ed custom-
ers and have come to trust the managers
and themselvesrdquo Hunt said
A LONG LIST OF ACCOMPLISHMENTS
While it rates high among the reasons
CityFleet is successful customer and em-
ployee satisfaction are only the beginning
of a long list of accomplishments To list
all of them over the last year mdash let alone
the last fi ve years mdash would fi ll the pages
of Government Fleet In fact there was
only room for the top highlights on its ap-
plication
ldquoThere are so many other good things
we are doing I kept thinking of more
things I wish we would have added even
after the application had been submittedrdquo
Hunt said
However a few of the fl eetrsquos most
notable accomplishments are as follows
CityFleet
bull Accelerated staff development and
training
bull Right-sized the Cityrsquos fl eet by 192
units saving $4 million
bull Improved repair turnaround times
customer satisfaction and competi-
tiveness
bull Doubled the number of Automotive
Service Excellence (ASE) certifi ed
Master Technicians by offering cer-
tifi cation pay
bull Reduced overtime costs by 89 per-
cent through a more streamlined
workfl ow and new shop tools
bull Reduced commercial repairs by $1
million over two years through reor-
ganization of shop operations
bull Reduced parts costs by $300000 (36
percent) through bar coding inven-
tory management market analysis
and volume purchases
bull Became certifi ed as an Eco-Logical
Business by the Pollution Prevention
Excellence program
bull Recouped $1 million at auction for
the fl eet replacement fund
bull Signifi cantly greened the City fl eet
with the expanded use of hybrid
electric diesel particulate fi lters in-
cab heaters and alternative fuels mdash
developing the largest green fl eet in
the region
bull Implemented recycling efforts
purchased a rock crusher capable
of producing 160 tons of material
per hour use of refi ned oil scrap
metal and battery recycling and
removal of 2200 yards of contami-
nated soil
(Far left) John Hunt fl eet manager for the City of Port-land Ore motivates staff and proudly displays the teamrsquos ldquo100 Best Fleetsrdquo trophy which celebrates the whole teamrsquos efforts Fleet staff members are pictured maintaining ve-hicles and providing necessary repairs
GF07_Winnerindd 19GF07_Winnerindd 19 7511 32013 PM7511 32013 PM
20 Government Fleet JulyAugust 2011
1 0 0 B E S T W I N N E R S
GF0111ferrellgasindd 1 122010 122740 PM
bull Overall reduced the operating bud-
get by $17 million over the last
year and $5 million over the last
two years through new reporting
analysis right-sizing business part-
nerships computer programs time
standards inventory management
staff analysis and implementation
of a new fuel system
Hunt attributes the fl eetrsquos success to
committed staff a competitive business
model and the implementation of key
fl eet best practices He also continually
relies on the advice of past and present
fl eet managers and fl eet organizations
like the American Public Works Asso-
ciation (APWA) National Association
of Fleet Administrators (NAFA) Public
Fleet Managers Association and the Or-
egon Public Fleet Managers Group
ldquoPublic sector fl eets are not in direct
competition with one another so we
share valuable information and ideas all
the time between organizationsrdquo he said
ldquoMany years ago a great fl eet manager
used to say lsquosave your money hard times
are comingrsquo This lesson along with
many others helped prepare us for these
tough fi nancial timesrdquo
LESSONS LEARNED AND TRUST CULTURE BUILT
Along the way Hunt and his team
have learned some valuable lessons other
fl eets can benefi t from too Hunt said
chief among them is building a high trust
culture Part and parcel to that are open
lines of communication and continued
collaboration mdash like the weekly team
meetings he holds listening to concerns
and working directly with staff
Hunt said another excellent way to pro-
mote communication is by establishing a
Labor Management Committee (LMC)
which provides a regular structure for
sharing opinions and suggestions ldquoFor us
the group has become a cohesive force for
change and improvementrdquo he said
In terms of working with customers
Hunt and his team live by the notion of
treating customers the way they would want
to be treated by service professionals
And for the fl eet overall he recom-
mends being proactive rather than reac-
tive and investing heavily in the staff
ldquoGo out and meet with your customers to
fi nd out what they need and show them
that you are listening We proactively
meet with our customers fi nding ways to
help them achieve their goalsrdquo he said
ldquoEncourage teamwork and listen to your
staff mdash they know the business and they
work directly with the customers They
are your greatest assetsrdquo
OFFERING A SINCERE THANKS TO THE INDUSTRY
Hunt said he owes many thanks to
those who helped him lead his fl eet to
success For starters he thanks Govern-ment Fleet INVERS Mobility Solutions
and Tom Johnson for making the program
possible And of course he thanks his own
partners at the City mdash the Mayor and City
Council the Offi ce of Management amp Fi-
nance leadership team the customers and
of course the CityFleet team
ldquoCityFleet collaborates daily to pro-
vide excellent service and fi nd solutions
to each challengerdquo he said ldquoOnce we had
built trust our customers were willing to
provide us with feedback and help us to
understand special project needs from an
operations perspectiverdquo
He also extends gratitude to his
peers ldquoThere are many fl eet profession-
als who donate their time and fl eet anal-
ysis to others in the industry All they
want in return is for another fl eet to be
successful and for the betterment of the
fl eet industry in generalrdquo he said ldquoThis
includes past and present fl eet manag-
ers manufacturers and our vendors Irsquod
like to thank all of those folks for giving
generously to the fl eet industryrdquo
Last he lends a gracious nod to all of
the fl eet families ldquoTheir encouragement
and support make it possible for us to come
to work and do well each dayrdquo he said
STRIVING FOR CONTINUED SUCCESS
As Hunt refl ects on his fl eet be-
ing named No 1 he looks to the hard
work of his team the hard work of his
100 Best competition and the drive the
100 Best program offered his fl eet in its
rise to success ldquoI am extremely proud
of our team both at CityFleet as well
as the bureaus we serve and how we
work together to meet the challenge of
delivering quality service in these tough
economic timesrdquo he said ldquoIt feels great
to be named the No 1 Fleet in North
America but humbling at the same time
All of the fl eets that entered the 100 Best
Fleets program are doing good things
and continue to improve every day The
program is great in that it provides fl eets
with a road map for progressrdquo
Always focused on continuous im-
provement Hunt is sure to celebrate the
success on behalf of the hard work of his
team but is also quick to set new goals
ldquoCityFleet has made a conscious effort
over the last few years to build up the core
foundation of business operationsrdquo Hunt
said ldquoNow we are ready to move forward
and explore new challengesrdquo
SOURCEJohn Hunt fleet manager City of Portland Ore E-mail johnhuntportlandoregongov
CityFleet employees log an average 27000 work orders per year and recent customer service scores have been steadily increasing
GF07_Winnerindd 20GF07_Winnerindd 20 7511 32018 PM7511 32018 PM
When it comes to alternative fuels propane is far and away the best alternative
855-4AUTOGAS
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22 Government Fleet JulyAugust 2011
The 4th annual Government Fleet
Expo amp Conference (GFX)
held at the San Diego Conven-
tion Center in Southern California
June 6-8 brought together more than
550 public sector fl eet professionals
and industry suppliers
Former MLB all-star pitcher Dave
Dravecky opened with an inspirational
keynote address and Denton Cinque-
grana senior markets editor at OPIS
gave a keynote speech on the state of
the fuel market The conference includ-
ed the 2011 Public Sector Fleet Man-
ager of the Year and ldquo100 Best Fleetsrdquo
awards ceremonies engaging presenta-
tions and panels featuring fl eet experts
numerous networking opportunities
more than 85 exhibit booths and a
chance to explore San Diegorsquos Gaslamp
Quarter
Next yearrsquos event is scheduled for
June 18-20 2012 at the Colorado Con-
vention Center in Denver
Event coverage and an extended
photo gallery are available at www
gfl eetcom Keywords GFX 2011
2011 EXPOUNITES FLEET PROFESSIONALS IN SUNNY SAN DIEGO
Three days of sessions keynote speeches and networking gave at-tendees ideas solutions to take back and test in their fl eets
(Above left) Aaron Alvarado from City of Tempe Ariz conducts a session(Above right) MLB all-star pitcher Dave Dravecky presents a keynote
A networking power session on ldquoFleet Challenges and Solutionsrdquo brought fl eet professionals together to help each other reach their common goals
A pre-session on best practices from the 100 Best Fleets title ldquoLeading the Wayrdquo drew a crowd of fl eet managers looking for ideas to become one of the ldquobestrdquo
GF07_GFXindd 22GF07_GFXindd 22 7511 32054 PM7511 32054 PM
Government Fleet JulyAugust 2011 23
PHO
TOS
CO
UR
TESY
STE
VE
RIL
EY
The GFX show fl oor was packed full of new vehicles and informative displays Attendees spent quality time on the show fl oor learning about new technology and innovations
The 2012 Chevrolet Caprice Police Patrol Ve-hicle was on display
Mitsubishirsquos iMiEV zero-emissions vehicle packs a lot of punch in its small package
MEMA brought an Altec AT37-G telescoping ar-ticulating aerial truck to the show fl oor
Ford and Azure Dynamics brought the Transit Connect Electric to the show
Chevroletrsquos new CNG van was on display which will also be available in an LPG version
LeasePlan amp NJPA sponsored a networking evening at the Hard Rock Cafe
(Above amp Below) At the fi rst opening recep-tion event attendees were given opportuni-ties to network and grab a bite to eat
(Above) EnviroGuard had its low polluting lawn mowers on display
(Left) Attendees had several op-portunities to visit with vendors
(Right) Informative displays and on-site product demos were pro-vided at several booths
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24 Government Fleet JulyAugust 2011
FPAR00360_D209891_VINad_R03indd 1 6911 255 PM
WT0711fordpartsindd 1 61011 43215 PM
The 100 Best Fleets recognizes and rewards peak-performing fl eet operations in North America and identifi es and encourages ever-increasing levels of performance improvement
1 PORTLAND OR John Hunt CPFP 2490 400 7 77
NOTABLE ACCOMPLISHMENTS Despite constantly declining budgets the fl eet accelerated staff development and ramped up training to expand its collective knowledge base The effort dramatically improved repair turnaround times and customer satisfaction Fleet also successfully negotiated ASE Master technician pay doubled personal tool allowance expanded shop tools and increased technician salaries for 2012
2 SAN BERNARDINO COUNTY CA Roger Weaver CPFP 3500 400 6 83
NOTABLE ACCOMPLISHMENTS Implemented comprehensive centralization initiatives with major users (sheriff fi re special districts human services and public works) In response to the economic downturn the department reported cumulative savings andor cost avoidance of $4114135 (FY2010-11 year-to-date and estimated) Some of these reductions are ongoingrecurring from previous years for a grand total of $171 million over the last seven years A ldquoNew Employee Handbookrdquo covering County safety and departmental policies was produced and also reviewed annually during work performance evaluations with all current employees
3 CITY OF COLUMBUS OH Kelly Reagan 3035 2884 4 120
NOTABLE ACCOMPLISHMENTS The City is currently constructing what will be the Cityrsquos fi rst compressed natural gas (CNG) fueling station and the largest and only fast-fi ll CNG station with public access in Ohio The City also increased morale Investments in training and safety equaled tangible results in the morale of City technicians Currently 83 percent of City mechanics are ASE certifi ed 55 percent are Master ASEs (73 employees hold 543 ASE certifi cations) The City also obtained the ASE Blue Seal for the fourth time in 2011 Due to the Cityrsquos increased focus on training testing and safety it has been able to steadily reduce its parts and services expenses thus reducing billing to City agencies
4 CITY OF CONROE TX Thomas Higgs 300 193 1 6
NOTABLE ACCOMPLISHMENTS In 2010 the City implemented an Interlocal Agreement with two external customers adding a total of 75 vehicles without adding a technician and estimated revenues of $83000 or approximately 8 percent of current approved budget Internal fl eet availability was increased from 96 percent to 98-plus percent for internal customers The City saved additional funds by negotiations with parts suppliers for increased discounts and technology utilization It has maintained certifi cation as an ASE Blue Seal shop for the past four years and 100 percent of staff is ASE certifi ed
5 CITY OF CULVER CITY CA Paul Condran 582 32 1 38
NOTABLE ACCOMPLISHMENTS The City held its second Regulatory Technical Summit in 2010 bringing together reps from more than 50 citiesagencies and industry policy makers The fl eet has also accomplished a sustainable fl eet progression 85 percent of the heavy-duty fl eet operates on CNG 28 percent of light-duty overall on-road fl eet is alternative fuelhybrid The City re-powered 12 heavy-duty CNG transit buses with the newest Cummins CNG engines using a $360000 grant The City was also the winner of the 2010 NAFA Fleet Management Association Sustainable Fleet Award for heavy-duty fl eets and has consistently ranked in the top 20 ldquo100 Best Fleetsrdquo since 2004
6 POLK COUNTY FL Bob Stanton CPFP 2575 332 11 35
NOTABLE ACCOMPLISHMENTS The County insourced its third County municipal fl eet operation (City of Ft Meade Fla) into fl eet operations Since 2010 the County has absorbed three municipal fl eet operations The Countyrsquos vehicle leasing program has been expanded to include County municipal governments allowing municipalities to spread limited capital resources over a broader range of vehicles It began using Craigslistcom to sell parts from salvaged vehicle The County also formed and leads a local consortium consisting of the Polk School Board City of Bartow Fla local Florida DOT district offi ce and the County to explore a partnership to collectively bring CNG into the County
7 CITY OF MOLINE IL JD Schulte CPFP 182 215 1 11
NOTABLE ACCOMPLISHMENTS The City has completed negotiations with a vendor selected to remove all lead wheel weights from inventory and supply the City with lead-free weights All Allison World Transmissions have been converted to a fully synthetic fl uid and oil-drain intervals were extended on these units to a full four years All City technicians use laptops on their toolboxes with the ability to view a live dashboard feed for fi ve key performance indicators (KPIs) Technicians are now able to see shop turnaround time for work orders open work orders by status scheduled versus non-scheduled repairs technician productivity by percentage and work orders with potential comebacks
8 CITY OF COLORADO SPRINGS CO Tom Monarco 2468 2053 8 67
NOTABLE ACCOMPLISHMENTS In 2010 the City completed the upgrade of its fl eet information system partnering with one of its customers City Transit to share costs of the upgrade and training It completed its upgrade of the fuel system which consisted of upgrading 11 sites that dispense nearly 22 million gallons of fuel annually Through the use of fuel futures pricing in 2010 the City saved nearly $5 million Fleet has another fuel contract in place for 2011 that should save the City another $4 million
9 CITY OF LOS ANGELES CA Richard Coulson 6007 5102 29 421
NOTABLE ACCOMPLISHMENTS Through evaluating fl eet to ensure it is the right size for operations the City reduced total inventory by more than 900 units Parts expenditures were reduced by carefully identifying preventive maintenance (PM) schedules PM checklists were also revised to maximize technician effi ciency The City has also worked to educate policy makers regarding the ldquoscience of fl eet maintenancerdquo It invested time educating policy makers about the cause and effect relationships between deferring maintenance and deferring vehicle replacements as well as provided tours of fl eet facilities
TOP PUBLIC SECTOR SPONSORED BY
FLEETS RECOGNIZED
RANK FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
Now with Hillsborough County Fla
GF07_Directoryindd 24GF07_Directoryindd 24 7511 34425 PM7511 34425 PM
With 24-hour access FordPartscom allows you to fi nd everything you need anytime you want The VIN search feature is a simple solution to fi nding the exact part you need to get the job done right Therersquos no better way to order parts than FordPartscom
ANY FORD PARTANY TIME
Let VIN search do the work
And you can order any time mdash so therersquos less downtime
FPAR00360_D209891_VINad_R03indd 1 6911 255 PM
WT0711fordpartsindd 1 61011 43215 PMGF07_Directoryindd 25GF07_Directoryindd 25 7511 34427 PM7511 34427 PM
26 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
10 CITY OF RIVERSIDE CA Kris Martinez 1041 320 2 35
NOTABLE ACCOMPLISHMENTS Alternative-fuel use by City vehicles increased The total of alternative fuel in use by the City has increased by 12 percent from 43064 to 48893 gallons of CNG per month reducing air emissions and fl eet operating costs due to the low cost of CNG The percentage of alternative-fuel vehicles in fl eet has increased dramatically The number of targeted vehicle classes has increased from 53 percent to 72 percent and the percent of clean vehicles has increased from 69 percent to 89 percent The City also instituted a Green Action Plan with a goal to reduce mobile sources of pollution by 5 percent through programs and partnerships
11 CITY OF FT LAUDERDALE FL John Rencher 1230 290 1 51
NOTABLE ACCOMPLISHMENTS In 2010 the City concluded a three-year vehicle and equipment utilization study and fl eet right-sizing program resulting in annual budgetary savings of $222300 and capital expenditure savings of more than $13 million It purchased two new hybrid aerial bucket trucks to replace older models using a grant in the amount of $150272 The grant was also used for retrofi tting 730 vehicles with CANceivers a fuel interface device providing accurate fueling data and idle time Fleet also achieved savings from cannibalization of totaled vehicles Instead of auctioning vehicles at $200 per unit the vehicles are retained to be ldquoparted outrdquo to save on parts costs
12 CITY OF AUSTIN TX Gerald Calk 3800 1400 7 199
NOTABLE ACCOMPLISHMENTS Fleet performed a self-assessment identifying areas of concern with a special emphasis on internal controls and environmental compliance Once weaknesses were discovered the City worked on restructuring its organization to cover certain areas as well as ensure compliance with regulatory agencies By doing this self-assessment and aligning operational needs with the overall needs of the City fl eet was able to hire needed personnel to strengthen its organization The City was a recipient of the 2011 NAFA Fleet Management Association Sustainable Fleet award and four of six service centers are ASE Blue Seal certifi ed
13 CITY OF FAYETTEVILLE AR Dennis Pratt 322 236 1 17
NOTABLE ACCOMPLISHMENTS The City continued with its green initiatives in 2010 purchasing one hydraulic launch assist (HLA) Solid Waste side loader started full use of re-refi ned oil with Micro Green oil fi lters and continued with oil sampling driving change intervals The City started using its fl eet information system graphics module to store wiring diagrams warranty and other service information and started using an online vehicle auction company to sell surplus fl eet vehicles Team members have continued their training with increased ASE and EVT certifi cations
14 MANATEE COUNTY FL Michael Brennan 849 499 3 35
NOTABLE ACCOMPLISHMENTS The County revised its preventive maintenance program increasing PM-generated repairs by more than 35 percent while maintaining a 93-percent fl eet availability average It continued reassignment of underutilized units reducing capital spend by more than $800000 The County was also award a $159 million grant for a new central maintenance and transit operations facility Team technicians also placed fi rst in a maintenance competition sponsored by the Florida DOT winning the ldquoknowledge examrdquo The County has also continued a leading role in the County-wide ldquoGreen Teamrdquo promoting environmental stewardship across departmental lines
15 CITY amp COUNTY OF DENVER CO Ernie Ivy 1233 194 7 93
NOTABLE ACCOMPLISHMENTS The Denver Fleet Management Division completed implementation of a new fl eet management software system converting 15 years of historic data and adjusting operations to best utilize the systems features It moved to a City-wide system for tracking procurement streamlining the purchase of parts and materials and increasing accountability The Division also opened a new fl eet facility that is anticipated to be LEED Gold certifi ed and will incorporate employee ideas for improving operations and enhancing customer service
16 CITY OF SACRAMENTO CA Keith Leech 2214 592 6 104
NOTABLE ACCOMPLISHMENTS The City upgraded its Fleet Management Technology Toolkit which are AssetWorks Fleet Focus (M5) and Fuel Focus technology upgrades that provide multiple enhancements and integrations to gather format and disseminate information to establish the business intelligence required to make data-driven decisions Itrsquos return-on-investment (ROI) analysis demonstrated an annual benefi t of $720000 after a pilot program with Zonar GPS telematics and more than $700000 after outsourcing parts management to NAPA Integrated Business Solutions (IBS) The City also participated in a multi-agency municipal project that benchmarked fl eet costs and statistical trends including fl eet utilization fuel consumption and emissions
17 CITY OF FORT WORTH TX Wayne Corum 2990 463 3 108
NOTABLE ACCOMPLISHMENTS The City competed in a managed competition process for vehicle maintenance and was retained as the maintenance provider for the City It is fi nalizing and implementing a National Fuel Contract In the fi rst six months 16 different government agencies from four states have already utilized the contract The City is continuing to expand alternative-fuel use with investments into fueling infrastructure (ethanol propane and electric) and alternative-fuel vehicle acquisitions (hybrid electric and propane)
18 CITY OF ROCHESTER NY Michael Quattrone 2074 205 1 79
NOTABLE ACCOMPLISHMENTS The City completed the Government Fleet Management AllianceFleet Counselor Services certifi cation program at 97 percent It is continuously working on the Divisionrsquos Policy and Procedures manual The City has more than 125 management-approved policy and procedures in 16 different categories providing employees with clarity in City goals daily work and delivering managementrsquos expectations It also developed service level agreements (SLAs) with all customers including seasonal SLAs
19 CITY OF EUGENE OR Tony Jobanek 558 101 1 28
NOTABLE ACCOMPLISHMENTS The Cityrsquos Fleet Services section recently became an Eco-Biz certifi ed fl eet facility The goal of the program is to prevent and minimize pollution generated by small businesses in the Lane County Ore area It implemented a dashboard system that provides key information in a timely manner The City is also proactively in pursuit of an electric technology demonstration program It was identifi ed by the State as one of the fi rst public organizations to participate in demonstration testing of the Toyota plug-in Prius hybrid-electric sedan Mitsubishi iMiEV all-electric sedan and is scheduled to purchase a Nissan LEAF all-electric sedan in summer 2011
20 CITY OF DENTON TX Mike Ellis 615 202 1 21
NOTABLE ACCOMPLISHMENTS The City opened a new alternative-fuel site and began dispensing biodiesel and ethanol products with the projected annual purchase of 664000 gallons of biodiesel and at least 40000 gallons of E-85 It has converted 72 percent of its fuel purchases to biodiesel It deployed fi ltration systems on all landfi ll and refuse equipment to increase oil drain intervals which reduces labor cost and conserves oil while improving reliability It also developed an in-house mentoring program designed to increase productivity effi ciency and knowledge by partnering a less-experienced technician with an ASE-certifi ed Master Technician
RANK FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
GF07_Directoryindd 26GF07_Directoryindd 26 7511 34427 PM7511 34427 PM
GF0711discreteindd 1 7111 91525 AM
INVERS Mobility Solutions bull 6047421145 bull 8663080091
FF0909inversindd 1 9909 21000 PMGF12-54_1-6HouseADindd 1 122910 95043 AM
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28 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
GF05-20fcs_fpindd 1 51811 32202 PM
THE FOLLOWING FLEETS LISTED ALPHABETICALLY HAVE BEEN JUDGED AMONG THE 100 BEST FLEETS IN THE NORTH AMERICA
FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
ALACHUA COUNTY FL Ray Griffi n CPM 306 416 2 16
NOTABLE ACCOMPLISHMENTS Implemented ldquo20-percent by 2010 Reduction Planrdquo demonstrating how the County can reduce fuel consumption by 20 percent by 2020 Created Fleet Management Comprehensive Plan an administrative procedure booklet that outlines policies and fl eet management practices and reduced take-home vehicles by 52 percent
ALAMEDA COUNTY CA Doug Bond 1093 0 3 13
NOTABLE ACCOMPLISHMENTS Wrote and implemented new County Ordinance that updated and enhanced vehicle-use polices Reduced fl eet by 80 under-utilized vehicles (7-percent reduction) and replaced 29 vehicles with alternative-fuel units for a savings of $741129 for this fi scal year
ARAPAHOE COUNTY CO Randy Campbell 357 483 2 20
NOTABLE ACCOMPLISHMENTS Initiated full electronic pre- and post-trip inspection program for units that require inspection under Federal Motor Carrier Safety Administration (FMCSA) and Colorado state law The system enables a ldquorepair-before-failurerdquo strategy that lowers operating costs and increases compliance
ATLANTIC COUNTY UTILITIES AUTHORITY NJ Gene Petitt 113 70 2 13
NOTABLE ACCOMPLISHMENTS The County opened a compressed natural gas (CNG) fueling station using $19 million in grant funding to build the facility along with the incremental costs of purchasing 15 CNG vehicles Also implemented green vehicle purchasing and anti-idling policies
AUGUSTA-RICHMOND COUNTY GA Ron Crowden 1265 1259 4 49
NOTABLE ACCOMPLISHMENTS Fleet management shifted procurement funding for public safety vehicles from the General Fund - Capital Outlay to Sales Tax (a shift of $12 million) increasing the number of public safety vehicles purchased over the next fi ve years Allowed contractor to insource repair work for local branch of Salvation Army
CITRUS COUNTY FL Michael Webster 397 165 1 12
NOTABLE ACCOMPLISHMENTS Began education and training program for all user departments within the County Recorded an example of a proper pre-trip inspection of a vehicle and heavy-equipment Also implemented ldquoContinuous Quality Improvementrdquo concept to encourage and promote a more business-like approach to fl eet
CITY OF ALCOA TN Steve Hillis 266 59 1 3
NOTABLE ACCOMPLISHMENTS Instituted an all-staff certifi cation policy for ASE certifi cations Initiated a monthly City-wide Fleet FOCUS report to the management of all user departments covering costs and operational effi ciencies
CITY OF AMES IA Paul Hinderaker 203 80 1 10
NOTABLE ACCOMPLISHMENTS Initiated a system to aggressively reduce past-due PM work allowing technicians to take responsibility for part of a list of overdue items Purchased new independently moveable vehicle lifts which reduces outsourcing work on large vehicles
CITY OF ANAHEIM CA Karl Hopfer 755 535 1 34
NOTABLE ACCOMPLISHMENTS Implemented monthly newsletter highlighting staff accomplishments and special activities as well as a second peer-based employee recognition program Staff training was increased to 18 hours per person minimum through use of in-house cross training and vendor-provided training
CITY OF BELLEVUE WA Peter Bednar 672 369 1 20
NOTABLE ACCOMPLISHMENTS In fi nal phase of $18 million shop modernization project increasing number of work bays per technician from 16 to 23 Utilized $530000 in grant money to help purchase 76 hybrid vehicles Upgraded to a Web-based fl eet management system and issued each technician a 10-inch laptop for ldquoon the fl yrdquo access to fl eet management system
CITY OF BOISE ID Craig Croner CPFP 890 409 5 15
NOTABLE ACCOMPLISHMENTS Completed fi rst year of fully centralized Mobile Fleet Equipment operations resulting in net savings for Parks Dept of 12 percent over 2009 Implemented a city-wide used-vehicle procurement contract Also implemented a centralized Web-based motor pool system at multiple locations around the City
CITY OF CHICAGO IL Patrick Harney 7862 3664 14 635
NOTABLE ACCOMPLISHMENTS Instituted a three-year light-duty vehicle reduction plan for a total end-of-project savings of approximately $1 million Added parts and service lines to new-vehicle and equipment purchase contracts allowing fl eet to receive maintenance services from same contractors from which the City purchases new vehicles and equipment
CITY OF CONCORD NC Daniel Nuckolls CAFM 797 84 1 12
NOTABLE ACCOMPLISHMENTS Introduced Intranet page that allows customers to request services online search work orders and view PM and cost information per vehicle Program was created in-house and at no cost Added fi rst ROUSH propane-powered truck to fl eet operating out of the City airport
CITY OF DURHAM NC Larry Cash 1357 345 3 52
NOTABLE ACCOMPLISHMENTS Embraced Cityrsquos ldquoCulture of Servicerdquo concept based on a three-prong approach service to the customer service to the community and service to the staff City promoted a customer appreciation day which included door prizes and a light breakfast
CITY OF EDMONTON AB Steve Rapanos 3731 697 13 640
NOTABLE ACCOMPLISHMENTS Built a transit bus garage with LEED Silver certifi cation obtained National Safety Mark certifi cation implemented a coolant management system changing the entire fl eet to long-life anti-freeze and engineered a portable detachable winch assembly for pulling ldquodeadrdquo vehicles onto a hoist
GF07_Directoryindd 28GF07_Directoryindd 28 7511 34428 PM7511 34428 PM
Gain SomePerspective
Your Fleet Consulting Experts
Fleet Consulting Fleet Sof tware Fleet Management Services
Take a Fresh Look at Your Fleet OperationAt Fleet Counselor Services we have spent more than 20 years developing the expertise analytics and software you need to optimize your eet operationWersquore on your side
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Fleet Counselor Services is an o cial partner of Government Fleet magazine
GF05-2011
GF05-20fcs_fpindd 1 51811 32202 PM
GF07_Directoryindd 29GF07_Directoryindd 29 7511 34429 PM7511 34429 PM
30 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
GF0611gfx_sponsorsindd 1 51711 101722 AM
CITY OF FAIRFIELD CA David Renschler CPFP 261 139 1 14
NOTABLE ACCOMPLISHMENTS Installed new GFI Genfare electronic fare boxes on all 56 transit coaches in just three days The City imposed mandatory furlough of 26 days on City employees eliminating 23 vehicles due to under-utilization Also the City extended oil change intervals from 3000 to 5000 miles
CITY OF FARGO ND Harold Pederson 446 324 2 37
NOTABLE ACCOMPLISHMENTS Implemented bar coding of all inventory in both maintenance shops Scheduled four days of additional training in the inventory portion of the Cityrsquos fl eet management software for parts staff which are actively reviewing and liquidating seldom-used and obsolete parts inventory
CITY OF FT WAYNE IN Larry Campbell CPFP 1088 438 2 28
NOTABLE ACCOMPLISHMENTS Developed fi rst-of-its kind hybrid sewer jet truck working with International Eaton and Sewer Equipment of America Continued purchasing additional hybrid vehicles added new LED lights to fueling island for a 77-percent energy savings and removed lead wheel weights from tires for steel weights
CITY OF GOODYEAR AZ Richard Sweepe 354 16 1 6
NOTABLE ACCOMPLISHMENTS Conducted quarterly utilization reviews resulting in $185000 in savings due to removal of under-utilized units Re-purposed trucks from use by Water Division for an eighth of the cost of new vehicles Streamlined vehicle specifi cations
CITY OF HENDERSON NV Robert Murnane 1057 240 1 21
NOTABLE ACCOMPLISHMENTS Started a car-sharing motor pool at City Hall campus implemented the EJ Ward fuel management system at two main fuel locations revised vehicle replacement schedules implemented fl eet downsizing project and entered into joint service agreement with neighboring jurisdiction to handle police motorcycle maintenance
CITY OF IRVING TX Ramiro Lopez 803 127 2 19
NOTABLE ACCOMPLISHMENTS Enhanced communications among staff and customers with focus groups and frequent meetings Cost savings are being realized through fuel pricing fuel conservation and position responsibility enhancements Implemented technician accountability controls increasing performance and fl eet availability
CITY OF KAMLOOPS BC Ian Hammond 292 147 1 19
NOTABLE ACCOMPLISHMENTS Initiated a pilot program to explore hydrogen as an alternate fuel Contracted with a Vancouver Island-based company to install an on-demand hydrogen generator on one of the Cityrsquos service trucks Pilotrsquos initial results show dramatic decreases in CO2 and NOx Staff is certifi ed to perform hydrogen conversions
CITY OF LAKELAND FL Gary McLean CPFP 1088 190 1 30
NOTABLE ACCOMPLISHMENTS Rebuilt vehicle replacement process teaming with departmental leadership and Cityrsquos fl eet Utilization Management Committee (FUMC) Down-sized administrative vehicles reducing purchase and fuel costs Established new auction contract and one-time repair limits as well as $500 repair limit on ldquosparerdquo vehicles
CITY OF LITTLE ROCK AR Wendell Jones 1060 160 2 70
NOTABLE ACCOMPLISHMENTS Increased number of workstations to one cloud computer workstation per technician (from one or two in each shop) Recently began a self-evaluation and improvement plan utilizing Fleet Sentinel Management program
CITY OF LONG BEACH CA Leslie Horikawa 1591 68 8 85
NOTABLE ACCOMPLISHMENTS Implemented rigorous campaign to bring maintenance program to 94-percent completion rate reaching a high of 96 percent Keeping a cap on overtime expenditures and rotating staff and providing opportunities to gain skills in various positions Implementing a loaner pool program as part of a vehicle reduction plan
CITY OF MARIETTABLW GA Scott Lawler 557 104 1 14
NOTABLE ACCOMPLISHMENTS Established an internal online customer survey after vehicleequipment is repaired Focused on preparing and receiving a signed service level agreement (SLA) from Power Utility department which was completed within one year Purchased software allowing fl eet to upload latest service bulletin fi x for re-fl ashing a vehiclersquos ECU
CITY OF MESA AZ Peter Scarafi otti CDM CAFM CEM CPFP 1450 50 2 76
NOTABLE ACCOMPLISHMENTS Warranty Recovery Program is on track to recover more than $600000 in warranty YTD in 2011 recovering $433000 in 2010 Shop employees have more than 300 ASE certifi cations and City has received Clean Cities Coalition Clean Air award for past eight years
CITY OF MIAMI FL Jose Davila Sr 1951 178 1 67
NOTABLE ACCOMPLISHMENTS Improved employeemanagement relations Moved stockroom management in-house Took on yearly inspection of almost 500 commercial hauler trucks Changed the way the City gauges itrsquos employees productivity
CITY OF NEW YORK DCAS NY Stephen Weir 2127 80 0 9
NOTABLE ACCOMPLISHMENTS Spearheaded a number of green initiatives to established NYC as premier Green City in US including commitment to receive 50 Chevrolet Volts by June secure 10 of the fi rst Ford Transit Connect Electric vehicles and secure a no-cost two-year lease for 10 Navistar eStar electric trucks
CITY OF NEW YORK PARKS amp REC NY Keith Kerman 1863 774 8 60
NOTABLE ACCOMPLISHMENTS Completed Agencyrsquos second pilot of B-50 fuel this time for all diesel vehicles in Borough of Staten Island Parks uses B-20 in all vehicles Expecting delivery of fi ve Chevrolet Volts and fi ve Navistar Class 4 all-electric vans for use in playground repair two International hybrid buses and 11 Kenworth hybrid medium-duty trucks
CITY OF OCEANSIDE CA Jeffery Hart 458 25 1 14
NOTABLE ACCOMPLISHMENTS Underwent complete management and offi ce staff change Changed vehicle check-out processes after repairs cross-training staff in areas of emergency vehicles fi re apparatus off-road equipment and fabrication igniting new wave of training opportunities Also ramped up safety program and converted below-ground tanks to biodiesel
CITY OF ROANOKE VA Kenneth Bernard 600 250 1 25
NOTABLE ACCOMPLISHMENTS Implemented new equipment including a Versus scanner 450 kW standby generator Aerosol can recycling unit and nitrogen generator for tire service Also upgraded the shop to be WiFi capable Established positive sustainable maintenance practices and have developed a team with a solid culture
FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
GF07_Directoryindd 30GF07_Directoryindd 30 7511 34429 PM7511 34429 PM
Thank you to the 2011 Sponsors of
wwwGovFleetExpocom
GFX05
-0311
MARK YOUR CALENDAR FOR NEXT YEAR
June 18-20 2012Colorado Convention CenterDenver CO
05-0311
LEAD SPONSORS
GENERAL SPONSORS
ASSOCIATION PARTNERS
PREMIER SPONSOR MAJOR SPONSORS
GF0611gfx_sponsorsindd 1 51711 101722 AMGF07_Directoryindd 31GF07_Directoryindd 31 7511 34435 PM7511 34435 PM
32 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
PROTECT YOUR FLEET
GF0711auditindd 1 7111 92820 AM
CITY OF SAN ANTONIO TX Florencio Pena 3715 1075 7 171
NOTABLE ACCOMPLISHMENTS Installed automatic vehicle location (AVL) in approximately 250 Solid Waste Management automated side-loader trucks Currently reviewing equipment lifecycles for many vehicle classes In FY2010 City passed environmental ordinance requiring vehicle purchases to be the most environmentally responsible equipment available
CITY OF SANTA ANA CA Rick Longobart 900 300 1 36
NOTABLE ACCOMPLISHMENTS Developed a cohesive work unit and camaraderie to overcome fi nancial shortfalls City proved in-house maintenance was more cost effi cient than outsourcing functions Demonstrated a $500000 savings through utilization effi ciency and improved communication
CITY OF SUFFOLK VA Jason LaLonde 1100 250 1 22
NOTABLE ACCOMPLISHMENTS With support and assistance from Dept of Budget and Strategic Planning a fl eet chargeback methodology information session was presented to all internal and external customers detailing expense and revenue steam on all facets of fl eet management Outfi tted all recently purchased equipment with LED lighting for increased visibility
CITY OF TAMPA FL Tim Perry 2682 218 2 57
NOTABLE ACCOMPLISHMENTS Authored revised City-wide Vehicle Operations policy which includes provisions for anti-idling cell phone and tobacco use driver training etc Took on responsibility for Tampa Fire Rescuersquos non-combat vehicles and equipment in 2009 completing integration in 2010 Also utilized outside vendor for heavy-tire road calls
CITY OF TEMPE AZ Aaron Alvarado 800 250 2 30
NOTABLE ACCOMPLISHMENTS Implemented ldquoThe Four Disciplines of Execution (4DX)rdquo by Franklin Covey At the City manager level guidance was put out to initiate an internal operating system to begin to change the culture and mind-set of all City departments
CITY OF THOUSAND OAKS CA Larry McKinney 205 405 1 11
NOTABLE ACCOMPLISHMENTS Implemented the following recycled fi lters and anti-freeze used retread tires eliminated lead wheel weights installed new busvehicle wash that uses recycled water installed a 60000-lb bus lift reorganized fl eet warehouse initiated employee and customer service surveys and created online equipment purchase calendar
CITY OF VANCOUVER BC Doug Smith 1680 280 4 240
NOTABLE ACCOMPLISHMENTS Introduced a ldquoMake vs Buyrdquo policy to determine what work should be done in-house versus outsourced Participated in public and private fl eet benchmarking projects Analyzed key performance indicators (KPIs) through fl eet management reports Introduced new fl uid storage and electronic fl uid dispensing management system
CITY OF WILMINGTON DE Ed Stone 593 26 1 14
NOTABLE ACCOMPLISHMENTS Initiated ldquoFast Fleet Loanerrdquo pool program reduced fl eet size by 26 percent for $57000 fuel savings and $391000 capital expenditure savings lowered average fl eet age by one year resulting in $10000 approximate fuel savings lowered fl eetrsquos carbon footprint by replacing 30-percent of trash trucks and retrofi tting 27 additional trash and dump trucks
COLLIER COUNTY FL Daniel Croft 766 391 4 26
NOTABLE ACCOMPLISHMENTS Utilized totaled ambulance and transit bus for parts versus salvage saving more than $30000 in ambulance and $20000 in transit bus parts and components Built and opened vehicle washing system allowing fl eet to clean largest trucks and equipment Also one technician was selected as the State of Florida Bus Mechanic of the Year
COLORADO DEPT OF PERSONNEL ADMIN Kathy Nesbitt 6000 200 3 13
NOTABLE ACCOMPLISHMENTS Completed installation of State-owned E-85 pumps at the downtown Denver motor pool and designed and deployed E-85 tanks at three locations Currently coordinating deployment of 20 all-electric vehicles and developed a petroleum-reduction rebate program returning funds totaling $500000 to State user agencies
COUNTY OF RIVERSIDE CA Robert Howdyshell 4116 0 7 52
NOTABLE ACCOMPLISHMENTS Taking part in initiatives to lead to right-sizing the fl eet and reducing vehicle miles traveled Began right-sizing efforts in April 2010 with identifi cation of all under-utilized vehicles based on mileage versus repair costs totaling 298 vehicles removed from service and sold with 37 additional vehicles retired and sent to auction
COUNTY OF SONOMA CA David Head 1157 196 3 21
NOTABLE ACCOMPLISHMENTS Began process to outsource parts operation to NAPA IBS with no on-site staffi ng required due to use of NAPA and fl eet-based computers Costs were reduced 15-35 percent on most parts staffi ng costs were reduced by more than $230000 and the number of invoices processed per month was reduced from hundreds down to one
DAKOTA COUNTY MN Kevin Schlangen 242 74 1 12
NOTABLE ACCOMPLISHMENTS Developed and implemented fl eet operations and Fleet LockoutTagout procedure manuals as well as implemented Voyager fuel card program Constructed 55000 sq-ft fl eet storage addition to Empire campus with geothermal heating system Also expanded insourcing of fl eet services to three additional fl eets without additional staff
DISTRICT OF COLUMBIA WATER amp SEWER AUTHORITY OZ Fuller 583 1000 2 29
NOTABLE ACCOMPLISHMENTS Implemented green product purchasing and usage initiatives including vehicle lube touch-up paints brake cleaning sprays and other cleaning items Purchasing several electric charging stations for electric vehicle use and have FY-2011 vehicle purchase plans for at least 41 additional alternative-fuel vehicles
EUGENE WATER amp ELECTRIC BOARD OR Gary Lentsch 219 54 1 10
NOTABLE ACCOMPLISHMENTS One of the fi rst fl eets to measure hydraulic system ISO cleanliness and moisture while still on the vehicle Shop is currently being certifi ed toward LEEDrsquos Gold standard Implemented idle and fuel-reduction policy obtaining a 103-percent reduction in fossil fuel usage (over 2009) Also reduced take-home vehicles to on-call staff only
HARFORD COUNTY MD Warren Patrick 1015 123 2 22
NOTABLE ACCOMPLISHMENTS Dramatically increased revenue by implementing new surplus vehicle sales process The new process works not only for fl eet vehicles and equipment but offi ce furniture computers etc Utilize a 27-month historical database to maintain an optimum replacement and disposal schedule
FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
GF07_Directoryindd 32GF07_Directoryindd 32 7511 34435 PM7511 34435 PM
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- prevent auditing
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Public Fleet Audit ndash A Self Assessment Checklist
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34 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
GF0611toolboxindd 1 51311 114257 AM
HOUSTON INDEPENDENT SCHOOL DISTRICT TX Mark Swackhamer 2068 60 6 150
NOTABLE ACCOMPLISHMENTS Increasing number of cameras on 647 buses from two to four All buses support and police vehicles will have telematics for a total count of 1910 units Adding particulate traps to a percentage of buses Also partnering with University of Houstonrsquos Texas Diesel Testing and Research Center on emerging emissions reduction technologies
IDAHO NATIONAL LABORATORY ITS Scott Wold 671 467 2 152
NOTABLE ACCOMPLISHMENTS Replaced almost 75 percent of fl eet with fl ex-fuel vehicles (FFVs) and put 20 new hybrid-electric sedans and SUVs into service for total of 47 hybrid vehicles Began renewing aging bus fl eet increasing fuel economy by 20 percent and carrying 1 additional passenger per vehicle Mini-motor coaches planned to improve fuel mileage by 50 percent
CITY OF INDIANAPOLIS IN John Williams 4397 905 3 106
NOTABLE ACCOMPLISHMENTS Used over 20 key performance indicators (KPIs) to manage 5300 vehicles and pieces of equipment focusing on fi ve areas daily fl eet availability PM and repair operations supply and services administrative operations and customer service Also currently employ 13 ASE Master technicians
JOINT BASE LEWIS MCCHORD FLEET OPERATION WA Michor Gentemann 62 3500 3 100
NOTABLE ACCOMPLISHMENTS Continued to improve fl eet management information system (FMIS) to track man hours spent servicing vehicles and to review the Military Expenditure Limit helping to estimate costs Implemented new inspection process that saves time by pre-evaluating a vehicle before its pulled out of service and brought into the repair shop
KING COUNTY FLEET ADMINISTRATION WA Jennifer Lindwall 1950 364 2 76
NOTABLE ACCOMPLISHMENTS Acquired several clean vehicles including a hybrid service truck that has netted a 30 percent improvement in fuel effi ciency and two hybrid bucket trucks The purchase was offset with $120500 in grants The County fl eet has been right-sized by eliminating 43 under-utilized vehicles and has increased the use of shared vehicles
KNOX COUNTY TN Phillip May 1113 217 2 20
NOTABLE ACCOMPLISHMENTS Reduced total expenditures by 4 percent total department charges by 6 percent fuel usage by 5 percent and parts inventory by 24 percent while increasing production by 6 percent and improved turnaround time by 8 percent The shop earned its second Automotive Service Excellence (ASE) Blue Seal Certifi cation
MONROE COUNTY NY Melvin Rose 940 160 1 17
NOTABLE ACCOMPLISHMENTS Cooperative public-private partnership with Rochester Institute of Technology served as the model for the recently approved E-15 by the federal government Green initiatives and inter-municipal cooperation has led to increase in use of green vehicles reduction of duplicate equipment and the construction of green fueling stations
MONTEREY COUNTY CA Thomas Abear 2074 85 5 18
NOTABLE ACCOMPLISHMENTS Increased the number of hybrids in the Countyrsquos fl eet including hybrid pickup trucks and introduced biodiesel and retired or retrofi tted nearly 100 percent of on-road diesel vehicles with particulate trap fi lters Gave staff additional training opportunities through use of in-house kiosk to access online courses
MONTGOMERY COUNTY MD DEPARTMENT OF GENERAL SERVICES
Millie Souders 2297 0 1 45
NOTABLE ACCOMPLISHMENTS Instituted a fl eet performance improvement program utilizing employee input These employee-driven ideas netted improvements in key performance requirements including increasing police vehicle and administration vehicle availability and preventive maintenance completed in 24 hours to 987 percent
NEW YORK CITY POLICE DEPARTMENT NY Gregory Dimesa 8067 0 13 453
NOTABLE ACCOMPLISHMENTS Developed a proactive preventive maintenance program which compares maintenance history with current fueling mileage showing a 1-percent overall decrease in out-of-service rate and a 12-percent reduction in vehicles requiring a tow The Department is acquiring 373 more hybrid vehicles to join the 477 already in service
NORTH DAKOTA DOT STATE FLEET SERVICES ND Paul Hanson 3329 0 8 11
NOTABLE ACCOMPLISHMENTS Switched to synthetic transmission fl uid in the heavy trucks with automatic transmissions cutting required fl uid changes per year by a third and saving an estimated 1200 gallons of transmission fl uid and 450 man hours per year Also switched to purchasing heavy trucks with synthetic gear lube saving an estimated 750 gallons annually
PALM BEACH COUNTY FLA Douglas Weichman CAFM 2141 1584 3 60
NOTABLE ACCOMPLISHMENTS Implemented replacement rating system that was above the established replacement guidelines and established low-utilization reports to help make asset reduction decisions and stretch lifecycles In addition began purchasing low-rolling resistance tires and BOLT-brand locks for utility-type vehicles to help with key control
PALM BEACH COUNTY SHERIFFrsquoS OFFICE FL Alan Lane 2500 1300 3 32
NOTABLE ACCOMPLISHMENTS Increased focus on deputy safety with tires and brakes replaced on pursuit-type vehciles on a more regular basis eg if tires are worn to 532nds or brake pads are less than 6mm Repair intervals have been increased to a four month 4000 mile schedule saving about $400000 in the Departmentrsquos annual budget
PASCO COUNTY BOARD OF COUNTY COMMISSIONERS FL
Stephen McNaughton CAFM 966 920 3 39
NOTABLE ACCOMPLISHMENTS Implemented a Generator Task Force Program to align generator procurement disposal maintenance fueling and to maintain awareness of generator actions or agreements that impact County interests The fl eet uses a Specifi cation Committee as part of the process of procuring vehicles and equipment for the County
PRINCE GEORGErsquoS COUNTY MD Richard Hilmer 3243 12 2 57
NOTABLE ACCOMPLISHMENTS Due to a 20-percent reduction in staff caused by the recession the fl eet had to turn to upfi tting contractors to outfi t its latest group purchase of police vehicles Following this model 328 police vehicles were outfi tted for a savings of over $460000 in 2011 alone
PRINCE WILLIAM COUNTY VA Matthew Villareale 1107 177 1 35
NOTABLE ACCOMPLISHMENTS Fleet management increased its review of performance data and trends including the length of time by department that each vehicle has been in for service allowing for trending and shifting of priorities The fl eet maintained its E3 (Exemplary Environmental Enterprise) status with the Environmental Excellence Program
FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
GF07_Directoryindd 34GF07_Directoryindd 34 7511 34437 PM7511 34437 PM
USE THE FLEET TOOLBOX TO
Compare your eet using a bull robust benchmarking tool Analyze labor rates bull Reduce vehicle downtimebull Benchmark staf ng against similarly sized eetsbull Ensure JIT inventory processesbull Determine facility size requirementsbull Project employee and labor costsbull Network con dentially with other eet managersbull Review RFP samples and policy manualsbull Join a community of professionals with challenges bull similar to your own at www eettoolboxcom
Ensure JIT inventory processesbull
USE THE FLEET TOOLBOX TO
Compare your eet using a bullrobust benchmarking toolAnalyze labor rates bullReduce vehicle downtimebullBenchmark staf ng against similarly sized eetsbull
INTRODUCING
Equipped with all the tools you need to run an efficient fleet
DEVELOPED BY
GF Toolbox concept FINALindd 1 51311 110342 AM
GF0611toolboxindd 1 51311 114257 AMGF07_Directoryindd 35GF07_Directoryindd 35 7511 34439 PM7511 34439 PM
36 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
wwwfleetcertificationcom
Certify Your Fleet Operation
GF0711certificationindd 1 7111 100056 AM
RICHLAND COUNTY SC William Peters 1147 106 1 24
NOTABLE ACCOMPLISHMENTS Provides weekly fl eet status report to County administrators about vehicle availability and preventive maintenance services performed The fl eet division was instrumental in the development of the Countyrsquos Air Quality policy
SALT RIVER PROJECT AZ Jim Wood 1945 207 6 86
NOTABLE ACCOMPLISHMENTS By using fuel hedging the Department has remained close to its projected budget despite the volatility of the market Transportation Services was 3-percent under budget due in part to staff reductions and careful budget management
SAN ANTONIO WATER SYSTEM TX David Kilbourne 450 724 5 49
NOTABLE ACCOMPLISHMENTS Implemented a fuel card test program allowing drivers to use commercial stations and a GPS test program to monitor location and vehicle operations Set up a sewer cleaning equipment preparation team increasing line cleaning crew time by 40 minutes each day
SANDIA NATIONAL LABORATORIES FLEET SERVICES NM
Mark Crawford 808 2050 4 47
NOTABLE ACCOMPLISHMENTS Received the 2010 GreenGov Presidential Award for involvement in developing constructing and testing a solar-powered cart Uses a driving simulator to help train drivers through a series of computer-generated real-world scenarios
SKOOKUM FORT RILEYGSA WA Michael Powell 1211 380 1 7
NOTABLE ACCOMPLISHMENTS Introduced electric vehicles for use low-mileage use Provides detailed fl eet information to managers including VIN license tag information and the last preventive maintenance date
SNOHOMISH CO PUBLIC WORKS FLEET MGT DIV WA
Allen Mitchell 896 393 3 49
NOTABLE ACCOMPLISHMENTS Sold and redeployed 75 under-utilized vehicles reducing fl eet expenses by $827863 Reduced GHG emissions by 85 percent increasing the Departmentrsquos Evergreen Fleets program rating from a three- to four-star rating on the fi ve-star scale
STATE OF DELAWARE FLEET SERVICES DE Terry Barton 2344 0 0 37
NOTABLE ACCOMPLISHMENTS Because it has no operating repair or fueling facilities Fleet Services provides vehicles for $2645 per day including fuel maintenance 247 roadside assistance EZ Pass and GPS tracking Upgrades to the central operation system will increase ability to make reservations via the Internet freeing up fl eet resources
STATE OF GEORGIA DEPT OF ADMINISTRATIVE SERVICES GA
Ed Finnegan 21670 228 146 4
NOTABLE ACCOMPLISHMENTS Rolled out the ARI Insights Vehicle Mgmt System four months ahead of schedule Arranged to have a permanent rental car from Enterprise placed at state agency that did not qualify for an additional vehicle for a savings of $10000 a 23 percent drop from fees spent the previous years for the rental and staff pick-up and drop-off time
STATE OF KENTUCKY KY Forrest Banta 4723 0 1 28
NOTABLE ACCOMPLISHMENTS As part of the governorrsquos Smart Government Initiative the division is reviewing vehicle usage the possibility of self-insurance revising the take-home vehicle policy and establishing a short-termdaily rental contract The division purchased 125 alternative-fuel vehicles for an average increase in fuel economy of 55 mpg
TOWN OF BUCKEYE AZ Michael DePaulo 231 45 1 5
NOTABLE ACCOMPLISHMENTS Made the decision to outsource on-callafter-hours service for a total cost of $263 a savings of more than $13000 from the previous year Established a motor pool that included eight vehicles for all Town departments
UNIVERSITY OF CALIFORNIA DAVIS CA Richard Battersby 1000 300 1 26
NOTABLE ACCOMPLISHMENTS Through careful analysis and planning lowered operating expenses by 17 percent or $12 million To assist its customers and leadership the department developed an extensive array of fl eet metrics and reports designed to better enable vehicle and transportation decisions
UNIVERSITY OF WASHINGTON WA Jolie Tahara 653 0 1 18
NOTABLE ACCOMPLISHMENTS Reduced the number of yearly scheduled preventive maintenance visits by 30 percent with an overall fl eet availability of 95 percent Fleet services purchased fi ve hybrid step-vans and one hybrid paratransit shuttle to reduce both operating costs and CO2 emissions
VEHICLE AND TRAVEL SERVICES DEPARTMENT OF TECHNOLOGY MANAGEMENT amp BUDGET STATE OF
MICHIGAN MIJoyce Van Coevering 6910 308 1 32
NOTABLE ACCOMPLISHMENTS Streamlined the motor pool reservation system giving users 24-hour access to VTS vehicles The system FleetCommander tracks real-time utilization and displays graphs gauges online forms and a wide variety of reports based on consistent normalized data
WAKE COUNTY NC Thomas Kuryla 873 90 1 15
NOTABLE ACCOMPLISHMENTS Implemented a fuel management software system which allows employees to fi ll up without a fuel card and prevents misuse of County resources The system also collects data through the vehicle OBD connection such as odometer readings idle time run time and OBD codes
WASHINGTON STARE DEPARTMENT OF TRANSPORTATION (WSDOT) WA
Greg Hansen 2314 1354 37 209
NOTABLE ACCOMPLISHMENTS Adjusted its preventive maintenance schedules using fuel consumption as the basis for service rather than time as part of its efforts to reduce agency emissions by 15 percent of 2005 levels by 2020 Has implemented back-up camera and in-cab audible warning device technologies to improve safety and prevent equipment damage
ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
GF07_Directoryindd 36GF07_Directoryindd 36 7511 34439 PM7511 34439 PM
wwwfleetcertificationcomwwwfleetcertificationcom
in partnership with
GF05
-4311
Certify Your Fleet Operation
GF0711certificationindd 1 7111 100056 AMGF07_Directoryindd 37GF07_Directoryindd 37 7511 34442 PM7511 34442 PM
38 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
AFFB11gfcindd 1 52711 74645 AM
2011 lsquo100 BEST FLEETrsquo JUDGESThe pool of judges for the 2011 100 Best Fleets spent countless hours reviewing applications following up with
nominees and lending their expertise to the program This yearrsquos judges were
2011 ELITE FLEETSThis prestigious award is given to the No 1 fl eet winners from the previous four years
which are still meeting the highest standards in fl eet excellence
2010 NO 1 FLEET CITY OF TROY MICH
2008 amp 2009 NO 1 FLEETHILLSBOROUGH COUNTY FLA
2007 NO 1 FLEETVOLUSIA COUNTY FLA
GEORGE BAKERDirector of Central Services
Volusia County Fla MARILYN RAWLINGSFleet Manager
Lee County Fla
MF
SAMUEL LAMERATOSuperintendent of Fleet MaintenanceCity of Troy Mich
STEVE RILEYDirector of Fleet OperationsCity of Coral Gables Fla
GF07_Directoryindd 38GF07_Directoryindd 38 7511 34443 PM7511 34443 PM
Register Now at wwwGreenFleetConferencecom
or call (800) 576 - 8788
OCTOBER 3-4 2011Gaylord Texan bull Grapevine TXThe Green Fleet Conference amp Expo is the only event which focuses
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touch on the subject but Green Fleet Conference amp Expo specializes in
it offering two intense concentrated days of education enterprising dialogue
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government arena make room in your calendar for this must-attend event
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40 Government Fleet JulyAugust 2011
PUBLIC FORUM By Mike Antich
Why do many in senior
management or elect-
ed offi cials not listen
to their fl eet managers I know
many may dispute this asser-
tion but the reality is that many
public sector fl eet managers do
not have the ear of their manage-
ment and elected offi cials
Herersquos a real-world case in
point One fl eet manager relat-
ed to me that his management
hired an outside consultant to
analyze the performance of
the municipal fl eet and submit
recommendations for improve-
ment The fl eet manager relat-
ing this story to me is held in
high esteem by his peers and
has been very proactive Over
the past several years he made
detailed recommendations on
how to improve the Cityrsquos fl eet
operations however his recom-
mendations fell on deaf ears
When the consulting company
issued its follow-up report it
was enthusiastically received by
management and the city coun-
cil What was distressing to the
fl eet manager is that the consul-
tant recommended exactly what
he had recommended earlier
Why did his recommendations
fall on deaf ears while the al-
most identical recommenda-
tions made by the consultant
were met with enthusiasm
This dilemma is not solely
restricted to fl eet managers
The same complaint is heard
from in-house IT personnel
staff attorneys et al One reason
is that some management value
an outside opinion which
presumably is not vested to
a particular outcome These
proponents argue that a
consultant can offer a different
more objective perspective
about how a problem can be
solved Also consultants are
exposed to a variety of operations
and different methods used to
deal with the same issues facing
your operation But this theory
falls apart when the consultantrsquos
recommendations are identical
to the in-house manager and
one is accepted over the other
The reality is it is a deeper issue
of management not listening
to its in-house subject-matter
experts
Herersquos another example from
a different fl eet manager which
illustrates this point
ldquoMy outfi t hired an outside
consulting company to perform
a fi nancial and operational au-
dit When completing the audit
the consultant wrote a review
The opening comment in the
fi nal review was lsquoYour fl eet is
operating well under benchmark
averagesrsquo They then went on to
make further cost-saving rec-
ommendations After the review
meeting I sent several e-mails
to my reporting offi cials with a
single note lsquoWe paid this outfi t
how much to tell us thisrsquordquo
This fl eet manager went
on to summarize what is at the
heart of this problem ldquoMy point
is what a shame that manage-
ment all the way up the line
wonrsquot ask (then listen to) the
people who know their jobs as to
what would be good actions and
practices to take for operational
cost savings Of course this ap-
plies to all departments and not
just fl eet operations The bottom
line is when will management
learn to listenrdquo
However the blame isnrsquot all
one-sided In the fi nal analysis
many fl eet managers do a very
poor job in elevating their pro-
fessional stature in the eyes of
senior management The sad re-
ality is that if you donrsquot take the
lead in defi ning your expertise as
a professional fl eet manager and
showcasing your value to the
management team someone else
will do so which is often errone-
ous and the source of mispercep-
tions about your capabilities
UNDER-APPRECIATIONThese are turbulent times
for public sector fl eet managers
Many fl eet managers are under-
appreciated by user groups se-
nior management and elected
offi cials Sometimes the fl eet
manager is at fault because he or
she does a poor job of promoting
themselves and their department
to management When money is
scarce and budgets are tight or
need to be cut fl eet managers
quickly fi nd themselves on the
radar screen of elected offi cials
the local news media and tax-
payer watchdog groups
How do you prove you are
doing a good job You may think
you manage a well-run fl eet but
do you have the metrics to sub-
stantiate this assertion If you
can quantify the performance
of your operation to manage-
ment and elected offi cials they
are more likely to appreciate the
value of the service provided
However this lack of un-
derstanding by management is
often the root of inquiries that
put fl eet managers on the defen-
sive attempting to justify their
performance Fleet managers
should not assume management
understands their business and
knows they are doing a good job
If you want to demonstrate you
are competitive you need to de-
velop and measure on an ongo-
ing basis specifi c performance
metrics valuable to your user de-
partments that are available for
review by all interested parties
In todayrsquos weak tax base
fl eet managers can save taxpay-
er dollars by implementing ef-
fective fl eet policy maximizing
fl eet utilization right-sizing the
fl eet optimizing user depart-
ment productivity all while re-
ducing operating expenses The
sad part is that many fl eet man-
agers are not vocal about their
achievements and management
is not fully cognizant of their
contributions to achieving these
goals Fleet managers must be
viewed as valuable members of
the overall management team if
for no other reason than the fact
that they are managing tens of
millions of dollars of taxpayer
assets used to provide the ser-
vices taxpayers demand
Irsquoll admit that I too am mys-
tifi ed by the under-appreciation
of many fl eet managers I am
continually impressed by the
caliber of todayrsquos public sector
fl eet managers and how they
overcome the challenges they
face day-in and day-out Each
year fl eet managers and their
teams struggle to do more with
less money Perhaps it is be-
cause the personalities of many
fl eet managers who are humble
by nature and not prone to self-
promotion
It is high-time senior man-
agement and elected offi cials
realize the value of their fl eet
managers and utilize this ex-
pertise to its fullest extent My
message to senior management
is a simple one Listen to your
fl eet manager
Let me know what you think
mikeantichbobitcom
MESSAGE TO MANAGEMENTLISTEN TO YOUR FLEET MANAGER
GF07_Editindd 40GF07_Editindd 40 7511 32203 PM7511 32203 PM
The Choice Is Clear mdash And CleanYour fleet can get the same horsepower and torque performance as gasoline for 30 less in fuel costs ndash
and with 60 fewer emissions mdash thanks to ROUSH CleanTech Liquid Propane Injection fuel systems
Propane autogas fuel systems by ROUSH CleanTech let you operate on a price-stable North American-
sourced fuel with no engine modifications required That means yoursquoll get all the benefits of propane
autogas with no compromises in your vehiclersquos factory warranty protection
PERFORMANCE IDENTICAL
VEHICLE WARRANTY IDENTICAL
FUEL COSTS 30 LESS
EMISSIONS 60 LESS
PROPANE AUTOGAS VS GASOLINE
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UPFITS AVAILABLE
THE ZERO COMPROMISE ALTERNATIVE FUEL SOLUTION
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- GOVF_991_NO_BOX
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Solutions you can trust acceptance you can depend on
For more information
Janet Hunnewell at 18665278870 wwwwrightexpresscomgov2011
Visit us at Fed Fleet July 26-28 2011 Booth 1700
The Wright Express Government Fuel Card Program is designed to meet the needs of any Federal State and Municipal organization As the market leader in the fuel card industry we offer customized solutions tailored to the needs of government fleets
s Specialized tax exemption and reporting for government
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s Point-of-sale 998 Level III data capture
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Manage your fleet program with ease and confidence
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GF07_Lettersindd 7GF07_Lettersindd 7 7511 31805 PM7511 31805 PM
8 Government Fleet JulyAugust 2011
INDUSTRY NEWS
JACKSONVILLE FL ndash A
fl eet audit conducted by the
City of Jacksonville Offi ce of
Inspector General called for
increased oversight of pro-
curement and inventory pro-
cesses including developing
formal policies and proce-
dures and assuming manage-
ment of all fl eet operations
currently co-managed with
another department
More details are available
at wwwgfl eetcomnews
Keyword Jacksonville
WASHINGTON ndash President Barack Obama
issued a memorandum directing federal agen-
cies that operate the federal fl eet of more than
600000 civilian and non-tactical military ve-
hicles to fi nd ways to reduce petroleum-based
fuel usage and cut costs
The memorandum includes a requirement
that all new light-duty vehicles leased or pur-
chased by agencies must be alternative-fueled
vehicles by Dec 31 2015 Examples given
include hybrid electric compressed natural
gas (CNG) and biofuel vehicles
Executive vehicles used by federal agen-
cies must be mid-size or smaller sedans (un-
less a larger vehicle is critical to the agencyrsquos
mission) and have limited engine sizes
In conjunction with the memorandum
the General Services Administration (GSA)
launched a pilot project to bring electric
vehicles (EVs) into the fl eet The GSA an-
nounced an initial purchase of more than
100 EVs which it will lease to 20 agen-
cies including the Department of Energy
and will be located in Washington DC
Detroit Los Angeles San Diego and San
Francisco The GSA said it will also coordi-
nate the installation of necessary charging
stations for the pilot
Fed Fleet Ordered to Purchase AFVs amp Right-Size
Jacksonville Parts Audit Recommends Increased Oversight
GAO Finds USPS Lacks Funds for Fleet OverhaulWASHINGTON ndash The US Government Accountability Offi ce (GAO) issued a report that
found the US Postal Servicersquos (USPS) fl eet of vehicles is aging seeing higher maintenance
costs as a result and needs new vehicles to meet federal sustainability standards The fl eet
consists of more than 215000 vehicles 192000 of which are light-duty mail delivery
vehicles that operate six days per week
The report said the USPS estimates the cost to replace 185000 delivery vehicles in the
fl eet with new fuel-effi cient gasoline-powered right-hand-drive models would be $58 bil-
lion mdash an unfeasible amount for the agency which is in a grim fi nancial situation
For now its plan is to purchase a small number of minivans for delivery and continue its
policy of maintaining the fl eet rather than purchasing new vehicles
The GAO recommended the USPS develop a strategy and timeline for addressing its
fl eetrsquos needs taking into account the change from a six- to a fi ve-day delivery schedule
consolidating facilities meeting federal requirements and continuing to deliver mail to
131 million residential and business addresses nationwide The USPS plans to deliver its
strategy along with a timeline for addressing the fl eetrsquos needs by December
More details are available at wwwgfl eetcomnews Keyword USPS
VP and Group PublisherSherb Brown
(310) 533-2451 bull SherbBrownbobitcom
PublisherEric Bearly
(310) 533-2579 bull EricBearlybobitcom
Editor and Associate PublisherMike Antich
(310) 533-2467 bull MikeAntichbobitcom
Managing EditorLauren Fletcher
(310) 533-2415 bull LaurenFletcherbobitcom
Senior Editor Grace L Suizo
(310) 533-2414 bull GraceSuizobobitcom
Associate EditorThi Dao
(310) 533-2544 bull ThiDaobobitcom
Web EditorGreg Basich
(310) 533-2572 bull GregBasichbobitcom
Production DirectorManagerKelly Bracken
(310) 533-2574
Brian Peach(310) 533-2548
Art DirectorVince Taroc
Editorial ConsultantHoward Rauch
DISTRICT ADVERTISING MANAGERS
PublisherSales ManagerEric Bearly
(310) 533-2579 bull EricBearlybobitcom
Great LakesRobert Brown Jr
1000 W University Dr Ste 209Rochester MI 48307
(248) 601-2005 FAX (248) 601-2004
RobertBrownbobitcom
Sales amp Marketing CoordinatorTracey Tremblay(310) 533-2518
Chairman Edward J Bobit
President amp Chief Executive Offi cerTy F Bobit
Chief Financial Offi cerRichard E Johnson
Business and Editorial Offi ceBobit Business Media 3520 Challenger Street
Torrance CA 90503-1640FAX (310) 533-2503
Change Service Requested Return AddressGovernment Fleet
PO Box 1068Skokie IL 60076-8068
Printed in USA
PORTLAND OR ndash The Portland Police Bu-
reau announced the redesign of the graphics for
its patrol cars on the Bureaursquos Facebook page
This new design will start to appear as new
cars enter the patrol fl eet Within fi ve years the
Bureau said all marked patrol cars will be solid
blue with white wrapped doors On the doors
are the words ldquoPortland Policerdquo and below
them is the slogan ldquoSworn to protect Dedi-
cated to serverdquo The design displays a red rose
between the words ldquoprotectrdquo and ldquoDedicatedrdquo
Portland Police Bureau Redesigns Patrol CarsThe new design for Portland Ore Police Bureau ve-hicles will be on all marked patrol cars within fi ve years
GF07_Indyindd 8GF07_Indyindd 8 7511 31845 PM7511 31845 PM
wwwagilefleetcom
GF0610agileindd 1 52010 35952 PM
LEASED OR OWNED
Wersquove got the tools for your fl eet
Every fl eet manager knows that
no matter the fl eetmdashleased or
owned big or smallmdashtherersquos a
unique set of tools needed to run
it right Thatrsquos what Fleet Solutions
ismdasha single source of fl eet
management tools and services
that help you manage your fl eet
with unmatched fl exibility
wwwfleetsolutionscom1-866-6LEASES
GF0111merchantsindd 1 12710 13720 PM
GF07_Indyindd 9GF07_Indyindd 9 7511 31846 PM7511 31846 PM
10 Government Fleet JulyAugust 2011
INDUSTRY NEWS
GF0511rmfmaindd 1 41411 44242 PM
Chicago amp Cook County Fleet Maintenance Face Possible ConsolidationCHICAGO ndash A new report issued by the City
of Chicago and Cook County proposes con-
solidating City and County fl eet maintenance
with the City as the service provider and the
County as the client The City would manage
fl eet maintenance operations for County High-
way Departments at a set labor rate plus the
invoiced parts cost County employees would
take vehicles in need of repair to City shops
Decentralized organization of County fl eet
maintenance services was cited as one reason
for proposing the City handle maintenance for
County vehicles In addition the vehicle com-
position for City and County fl eets is similar
which would allow the City to ldquoeasilyrdquo main-
tain County vehicles according to the report
Cost savings estimated in this proposal
would be along the lines of $300000 to
$700000 annually based on results from simi-
lar organizations
CAPE CORAL FL ndash An audit of
Cape Coralrsquos fuel management rec-
ommended a more comprehensive
approach to monitoring the fuel used
by City vehicles The audit did not
fi nd any evidence of fraud illegal
acts or abuse The audit reviewed
acquisition disbursement and man-
agement of fuel from 2006 to 2010
The audit came about after the
Cityrsquos internal fuel use review in fall
2010 fi nding it was unable to ac-
curately track fuel used or purchased
during a several year period
Citing the Cityrsquos fuel management
system (FMS) software as antiquated
and limited the report showed a gen-
eral lack of record-keeping or record
review as primary problems The audit
recommends a number of changes
The software system used doesnrsquot
have vendor support (due to a decision
by the City) and the integrity of the
database storing fuel-related data is
ldquosuspectrdquo according to the audit
The audit also noted the City
recently implemented a number of
policies to improve fuel management
including internal controls to monitor
fuel purchases improvement to soft-
ware application security developing
a comprehensive City Administration
Regulation to address fuel use in City
vehicles and equipment upgrading
the FMS software providing monthly
reports to the City Manager regard-
ing fuel purchases cost allocations to
user departments and creating a new
FMS database to better track future
fuel-related data
The audit recommended the City
acquire an enterprise-level fl eet
management system that provides
fuel-management capabilities rather
than continue solely with fuel-
management software
Cape Coral Audit Shows Fuel Management Improvements
GF07_Indyindd 10GF07_Indyindd 10 7511 31847 PM7511 31847 PM
Government Fleet JulyAugust 2011 11
GO FURTHER with WARD
Monitoring your fl eet and fuel data just got
easier with the industry leading Ward 4
Automated Fuel Management System
Ward 4s cutting-edge yet easy-to-use
technology helps dramatically reduce
expenses while enhancing environmental
sustainability initiatives The Ward 4 suite
of products from EJ Ward includes
wwwejwardcom1800580WARD
Fuel View W4 - accurate advanced
reporting and a user-friendly dashboard
Fuel Control Terminal W4 - highly
confi gurable fueling and data collection
Canceiver W4 - in-vehicle tracking and
communication device
AU TO M AT E D F U E L M A N AG E M E N T
GPS TRACKING
TIRE PRESSURE MANAGEMENT
Introducing the latest generation of Fleet Management Technology from Ward
CANCEIVER FUEL CONTROL
TERMINAL
FUEL VIEW
GF0711ejwardindd 1 7111 82240 AM
Missouri DOT to Close Facilities amp Cut StaffJEFFERSON CITY MO ndash The Mis-
souri Highways and Transportation Com-
mission voted to adopt a plan it said will make the Missouri
Department of Transportation (MoDOT) a smaller agency in
order to provide more funding for road and bridge projects
The plan calls for reducing MoDOTrsquos staff size by 1200
closing 131 facilities and selling more than 740 pieces of
equipment which include cars pickups vans dump trucks
loaders drills and stripers According to the Commission the
plan is projected to save $512 million by 2015
More details of the plan are available at wwwgfl eetcom
news Keyword MoDOT
NEW HAVEN CT ndash The
City of New Haven unveiled
its fi rst hybrid refuse truck
The City said it will result
in a 30-percent savings or
$5000 in fuel consumption
on an annual basis and will
result in reduced mainte-
nance costs due to the ex-
tension of the truckrsquos brakes
lifespan (four times longer
than traditional brakes)
The garbage truck is equipped with a hydraulic hybrid
system While braking the vehicle engages a pump to pres-
surize a reservoir of hydraulic fl uid As the truck starts mov-
ing forward again the fl uid runs through a hydraulic motor
boosting the truck forward and reducing the strain on the
diesel engine
The vehicle cost the City $388000 of which $70000 was
from a grant obtained by the Cityrsquos Offi ce of Sustainability
from Connecticut Department of Transportationrsquos Clean Fuel
Vehicle Program This grant money covers the incremental
cost of the hybrid system over a traditional truck
The City has fl eet of nine refuse trucks and plans to re-
place them with hybrids at the end of each truckrsquos lifespan
On average each vehicle transports 3888 tons of municipal
solid waste per year The City operates a total of 14 hybrids
in its fl eet 13 of which are cars or small SUVs plus the
refuse truck
In related sustainability efforts the City said that in 2007
it started using B-50 biodiesel in its fl eet the highest percent-
age of biodiesel in the Northeast The City also installed
solar-powered lights on a police cruiser as a pilot to cut down
on idling retrofi tted all school buses with pollution control
devices and will be retrofi tting the entire refuse fl eet as well
New Haven Takes Delivery of Hybrid Refuse Truck
The City of New Haven Conn refuse trucks each transport an average 3888 tons of municipal solid waste per year
GF07_Indyindd 11GF07_Indyindd 11 7511 31848 PM7511 31848 PM
GET ON BOARD WITH CHEVIN FLEET SOLUTIONS THE BIGGEST NAME IN FLEET MANAGEMENT SOFTWAREWhether yoursquore a State Municipal or Federal agency our fleet management software helps you manage and effectively maintain your equipment from initial specification through disposal regardless of size complexity or geographical spread
If yoursquore a Municipal agency you may face pressures to extend vehicle replacement cycles relentless mandates for staff reductions and cost cutting as well as political pressure to implement green fleet initiatives
We can give you real-time visibility over complete fleet running costs and utilization queries reports and key performance indicators can be used to accurately predict the right time for vehicle replacement Our fleet management software enables you to increase the value and operating life of equipment by ensuring proper maintenance schedules are adhered to while improving workshop productivity and inventory turns Yoursquoll be able to manage sustainability initiatives and monitor alternative fuel usage and emissions outputs
GF0311chevinindd 2-3 22211 94859 AMGF07_Indyindd 12GF07_Indyindd 12 7511 31848 PM7511 31848 PM
If yoursquore a State agency the trend towards centralization and consolidating of fleet functions may be a challenge You may face increased scrutiny by your customers concerning escalating charge back rates while trying to achieve fleet downsizing goals
Our enterprise fleet management system FleetWave provides a comprehensive suite of flexible General Service fleet tools to support your tactical requirements while providing a holistic view of all fleet related information This allows you to aggregate accurate operational and maintenance costs and automatically generate precise transparent and timely billing for vehicle usage based upon any organization hierarchy With the ability to benchmark fleet utilization based upon the agency department or driver you can use these statistics to make fact based right-sizing decisions
If yoursquore a Federal agency you may be under pressure to reduce greenhouse gas emissions and shrink your dependency on petroleum all while right-sizing your fleet without impacting mission readiness You probably spend countless hours gathering
data to meet regulatory reporting requirements such as DOE and FAST reporting
FleetWave offers unparalleled flexibility and can automatically process and track complete fuel details from any p-card or fuel card provider and seamlessly present your achievements based on benchmarks or scorecards FleetWave can aggregate unlimited data from GSA commercial lessors national accounts and internal workshops then share these details with internal finance and property management systems Yoursquoll achieve organization-wide visibility over utilization and running costs while supporting field level needs for maintenance operator and fuel management functionality
To get on board with Chevin please contact us to arrange a free system review Call (781) 793-0788email saleschevinfleetcomor visit wwwchevinfleetcom
GF0311chevinindd 2-3 22211 94859 AMGF07_Indyindd 13GF07_Indyindd 13 7511 31848 PM7511 31848 PM
14 Government Fleet JulyAugust 2011
Thirty-eight-year fl eet veteran Sam
Lamerato CPFP superintendent
of fl eet maintenance for the City
of Troy Mich was named the 2011 Public
Sector Fleet Manager of the Year by Gov-ernment Fleet magazine at the 2011 Gov-
ernment Fleet Expo amp Conference June 8
in San Diego
Lamerato was one of three fi nalists that
also included Paul Condran equipment
maintenancefl eet manager of the City of
Culver City Calif and Erle Potter PE
CEM state equipment manager of the Vir-
ginia Dept of Transportation (DOT)
Joe Frantz vice president sales sup-
port of award sponsor ARI presented the
award to Lamerato who thanked his staff
industry peers Government Fleet maga-
zine family and fellow fl eet managers
ldquoIt is an honor Irsquom thankful for all of
my mentors which includes all of you
other fl eet managers out thererdquo Lamerato
said ldquoIrsquom thankful to my staff Irsquom thank-
ful to my wife of 36 years for sticking by
me and understanding what I and those of
us in the public sector have to do to serve
the public mdash encourage your staff to be
better and make your systems communi-
ties and departments sustainablerdquo
Lamerato also said he owes thanks to
his biggest life infl uences his parents
ldquoMy father led by example of dedica-
tion and leadership in his workrdquo he said
ldquoTo this day he will call me at night and
ask lsquoDid the City get its moneyrsquos worth to-
dayrsquo My answer is always lsquoYes dad and
then somersquo rdquo
The City of Troyrsquos Sam Lamerato was awarded Government Fleet magazinersquos 2011 Public Sector Fleet Manager of the Year honor Lamerato helped implement a successful insourcing program and led to the Cityrsquos No 1 spot in the ldquo100 Best Fleetsrdquo in 2010
BY CHERYL KNIGHT
SAM LAMERATO NAMED 2011 NAMED 2011 PUBLIC SECTOR PUBLIC SECTOR FLEET MANAGER FLEET MANAGER OF THE YEAROF THE YEAR
GF07_PSFMOYindd 14GF07_PSFMOYindd 14 7511 31922 PM7511 31922 PM
Government Fleet JulyAugust 2011 15
HONORED FOR INITIATIVES amp INDUSTRY INVOLVEMENT
Lameratorsquos initiatives include the suc-
cessful implementation of an in-sourcing
program by the International City Manage-
ment Association being named the 2010
No 1 Fleet in the ldquo100 Best Fleetsrdquo receiv-
ing the Professional Manager of the Year
award for Public Fleets from the American
Public Works Association (APWA) and
developing organizing and producing two
fl eet conferences
He is also a member of the APWA (at
both the state and national level) the Rocky
Mountain Fleet Management Associa-
tion (RMFMA) past chair of the APWA
Fleet Service committee past chair of the
APWA CPFP Governing council Chrysler
Police Advisory board and contributing
author of several APWA fl eet manuals
With an annual fl eet budget of $75 mil-
lion the City of Troyrsquos fl eet department
includes 16 full-time employees on a two-
shift operation and two maintenance facili-
ties Lamerato manages a fl eet of more than
500 pieces of equipment used for 15 public
services departments including fi re police
public works engineering assessing build-
ing and parks and recreation personnel
He also oversees two fueling locations
13 in-sourced service agreements and the
security and maintenance of the public
works facility
RUNNING THE CITY FLEET LIKE A BUSINESS
Lamerato believes a municipal fl eet
needs to be run like a business
ldquoThe fl eet manager must keep his fi nger
on the pulse of his customers to ensure he
is providing the best most economical and
most timely services available in the areardquo
he said
He also stressed the need for continual
communication with City management and
department directors to ensure the fl eet di-
vision meets all expectations
ldquoI think what makes anyone successful
is a passion for their job It is not an 8-5
job for me mdash it is 247rdquo he pointed out ldquoI
am always observant searching for new or
better ways to improve our operation and
reduce our costs while providing depend-
able and effi cient vehicles and equipmentrdquo
Lamerato also emphasized that an im-
portant part of the Cityrsquos smooth-running
operation comes from a devoted team well-
trained staff and technicians who work to-
gether to give the best and most-effi cient
service to the City of Troyrsquos customers
ldquoOver the years wersquove developed a very
dedicated team of fl eet professionals who
enjoy the challenges of todayrsquos vehicles and
technologyrdquo he said ldquoThe team takes ex-
treme pride in their work which is demon-
strated by their fi nished products complet-
ed on schedule and to a high standardrdquo
Lamerato also pointed out the impor-
tance of assembling a team that includes
complementary talents and strengths
ldquoThey constantly impress me with their
technical skills and their professionalism
shown both at work and in their personal
livesrdquo he said ldquoThis crew loves a chal-
lenge and has a reputation for their inno-
vations and creativity while being mindful
of the time and cost on each repair This
earned them fi rst place in lsquo100 Best Fleetsrsquo
in 2010rdquo
After the ldquo100 Bestrdquo recognition the
City council and management acknowl-
edged the fl eet division during a council
meeting attended by staff which was tele-
vised throughout the City
The staff also was provided embroi-
dered shirts and shoulder patches for their
uniforms displaying their No 1 status in
ldquo100 Best Fleetsrdquo
ldquoI would not be where I am today with-
out the infl uence of countless other peers
and fl eet professionals who through net-
working help me grow in my professionrdquo
Lamerato said
IN-SOURCING PROGRAMS HELPS SUSTAINS FLEET DIVISION
Due to the Cityrsquos proactive in-sourcing
program which began eight years ago
the fl eet has successfully weathered the
storm of todayrsquos tougher economic times
The International City Management As-
sociation (ICMA) reviewed the City of
Troyrsquos fl eet operation and found the fl eet
Population 85000Size 36 square milesCity Fleet More than 500 vehicles including Fire and Police two mainte-nance locations with 16 employeesVehicle Info The City owns and operates 500-plus units including a wide range of equipment types mdash from lawn mowers to fi re apparatus
CITY OF TROY MICH FACTS
The City of Troy Mich fl eet services has in-sourced a signifi cant amount of work proving it to be competitive
The Cityrsquos smooth-running operation comes from a devoted well-trained team who work together to provide the best service possible
Sam Lamerato CPFP superintendent of fl eet maintenance for the City of Troy Mich proudly displays a Ford Escape Hybrid
GF07_PSFMOYindd 15GF07_PSFMOYindd 15 7511 31929 PM7511 31929 PM
16 Government Fleet JulyAugust 2011
F L E E T M A N A G E R O F T H E Y E A R
division sustainable
ldquoThe division has in-sourced a signifi -
cant amount of work to more than replace
the reduction of in-house vehicles and equip-
ment and has proven to be competitive in
cost comparisons with contracting vendors
in the private sectorrdquo Lamerato said
This fi nding resulted in the fl eet divi-
sion maintaining current staffi ng and fund-
ing at a time when other divisions were fac-
ing reductions to their budgets and staff
ldquoWhat began with a phone call from a
neighboring city offi cial eight years ago
evolved into 11 signed service agreements
with neighboring communities and school
districtsrdquo he said
Because many cities are dealing with
reduced revenues which in turn reduce the
cityrsquos budget Lamerato emphasized the
importance for fl eet managers to be able to
defend the vehicle replacement fund
ldquoBy having a vehicle replacement
scorecard and backup information on the
cost consequences of vehicles not being re-
placed on a timely basis the fl eet manager
will be prepared to answer challenges by
City management and councilsrdquo he said
He also added that the fl eet manager
must be able to defend their budgets by
having knowledge of what the Cityrsquos fully
burdened shop rate is compared to the sur-
rounding privately owned repair facilities
its direct and indirect repair ratios and its
vehicle-to-technician ratio
EDUCATIONAL PROGRAMS amp INDUSTRY NETWORKS
One of Lameratorsquos personal philoso-
phies exemplifi es the need for educational
programs for City management as well as
citizens to make them aware of the impor-
tance of a well-run fl eet operation to the
overall services provided to them
ldquoTodayrsquos fl eet managers need to spend
time on their shop fl oor reviewing repair
techniques of their staff and attending
training seminars and conferences to net-
work with their peers to broaden and rein-
force their management skillsrdquo he said
Lamerato himself stays actively in-
volved in the industry and personally
helped develop organize and produce two
fl eet conferences
For the past 15 years he has been
co-chair of Education for Michigan
APWA While developing educational
programs for Public Works professionals
for streets water and engineering depart-
ments during that time he noted there
were very few affordable programs geared
toward fl eet personnel
ldquoI made it a goal to develop two pro-
grams a year centrally located in the state
and specifi cally addressing upcoming
changes and current challenges to fl eet op-
erationsrdquo Lamerato said
The programs were opened up to in-
clude vendor booths and equipment dis-
plays While these programs started off on
a smaller scale they quickly grew to sell-
out capacities with waiting lists for ven-
dors display space and even speakers
ldquoWhen reviewing the evaluations at-
tendees comment on the sessions being ex-
tremely helpful in solving current issues and
the opportunity to network with fellow fl eet
personnel and vendorsrdquo Lamerato said
Moving forward Lamerato will continue
to collaborate with city managers and other
city divisions to ensure the City of Troyrsquos
ongoing success for its fl eet division
ldquoWe will continue to work toward our
common goal of providing the best most-
effi cient service for the tax dollars spentrdquo
he said
EDUCATIONbull September 1974 graduate of MOTECH
Automotive Education Centerbull State of Michigan Master Certifi ed
Mechanic amp ASE Master Certifi ed Auto amp MediumHeavy Truck
EMPLOYMENTbull September 1974 Hired by the City of
Troy as Municipal Service Employee (MSE) mdash D classifi cation ndash Serviceman
bull December 1974 Promoted to MSE mdash F classifi cation ndash Mechanic
bull July 1976 Promoted to MSE mdash G clas-sifi cation ndash LeaderHeavy Equipment Mechanic
bull July 1982 Promoted to Temporary Field Supervisor
bull August 1982 Promoted to Superinten-dent of Fleet Maintenance
HOBBIESFAMILYbull Hobbies Traveling fi shing home
improvement and the restoration of a 1966 Ford Mustang
bull Family Wife of 36 years one son two daughters two sons-in-law and four grandchildren
bull Life infl uences and mentors His par-ents former Troy City Manager Frank Gerstenecker and former Public Works Director Donald Spurr
GETTING TO KNOW SAM LAMERATO CPFP
One of the Cityrsquos staff members is shown re-viewing work performed on a fi re apparatus
Lamerato believes in the importance of as-sembling a team that includes complemen-tary talents and strengths
The Cityrsquos mechanics enjoy the challenges of todayrsquos vehicles and technology
The City of Troy oversees more than 500 vehicles including fi re and police and two maintenance locations
GF07_PSFMOYindd 16GF07_PSFMOYindd 16 7511 31932 PM7511 31932 PM
raquo ARI proactively helps the State of Georgia whose fleet exceeds 21000 vehicles
And along with those savings achieve seamless integration of fleet systems and technology for better efficiency
and productivity With our dedicated team and specialized support staff we understand and can serve the
unique needs of government fleets Work in partnership with ARI to build the fleet solution thatrsquos right for you
Learn more 1-800-477-4715
Read the full story and more at wwwarifleetcompartnersatwork
We helped them save their capital
Read the State of Georgia success story at wwwarifleetcompartnersatwork
ARI is the proud sponsor of the 2011 Public Sector Fleet Manager of the Year
Driven fleet professionals Driving results
5862NP G tFl t FINAL2 i dd 1 61411 12 48 34 PMGF07_PSFMOYindd 17GF07_PSFMOYindd 17 7511 31936 PM7511 31936 PM
18 Government Fleet JulyAugust 2011
In 2005 the City of Portlandrsquos City-
Fleet was unranked among the 100
Best Fleets With unhappy custom-
ers little trust and a lack of belief in
their own efforts CityFleet faced an up-
hill battle
Now just a few short years later the
fl eet has been named No 1 among the
100 Best Fleets mdash and has a long list of
accomplishments and proven progress to
back up the title
RISING FROM THE ASHES TO A NEW DAY
In 2005 things looked dour for the
fl eet But at the end of that year the City
hired John Hunt mdash fl eet manager for the
City of Fresno at the time and that yearrsquos
winner of Government Fleetrsquos Public Sec-
tor Fleet Manager of the Year With prov-
en successes the City of Portland hoped
he could breathe new life into the fl eet
Little did they know that over the next
few years Hunt and CityFleet staff would
transform as a team that would rise so
swiftly through the ranks mdash from No 78
in 2006 No 9 in 2007 No 4 in 2008 and
2009 No 2 in 2010 and now No 1
Despite such a dramatic climb on the
day of the announcement Hunt was still
unsure if hersquod secured the top spot mdash
right up until the moment the winner was
announced
ldquoEach year is a new competition with a
fresh clean slate We were No 2 last year
but we knew that didnrsquot mean we couldnrsquot
be beat by another organizationrdquo he said
ldquoBeing named among the 100 Best is
quite an honor because it means that an
organization has made a conscious deci-
sion to improve Portland staff made the
commitment and we are very excited to
be named No 1 this yearrdquo
When Hunt was hired in 2005 the
fl eet had a less-than-stellar reputation and
major hurdles to overcome Fleet needed
to boost operational effi ciency improve
services and fi nd a way to save money
On top of that were greater less tangible
challenges building trust with custom-
ers demonstrating proven best practices
and most of all possessing a high level
of faith
So how did the fl eet get turned around
Hunt said it started with relationships
ldquoThere may be many but I think the
basic secret to success is building trust
and reliability with your team custom-
ers your boss and the elected offi cialsrdquo
he said
Hunt started by identifying employee
strengths and matching them to the right
jobs After creating this strong founda-
tion for the fl eet he looked for opportu-
nities for improvement then gave fl eet
staff tools to help them advance and
achieve success Most importantly he
believed in his team
ldquoWe have staff members who have
been with CityFleet for nearly 30 years
That institutional knowledge is invalu-
able We listened to their ideas for im-
provement and empowered them Once
everyone in the organization believed in
themselves the stakeholders began to
believe in CityFleetrdquo he said ldquoOur staff
is our most valuable resource and City-
Fleet staff worked hard to improve over
the last fi ve years The team has shaped
a refreshed fl eet organization through
monumental changes in business perfor-
mance motivation work environment
attitude effi ciency communication and
cost-effectivenessrdquo
RELATIONSHIPS BUILD THE FLEETHunt and his team also worked very
hard to build customer relationships
They knew creating trust with its custom-
ers was a must for the success of the fl eet
ldquoBuilding trust is important because we
deal with equipment that must be main-
tained properly for the safety of City em-
ployees and the publicrdquo Hunt said ldquoAs a
service provider our goal is to deliver ex-
cellent service to our customers Under-
A SWIFT RISE TO FAMEFrom an unranked position in 2005 to No 2 last year the City of Portland Ore CityFleetrsquos dedication helped the organization shoot quickly to the top and be named No 1 one among the ldquo100 Best Fleetsrdquo
BY SHELLEY MIKA
A few of the accomplishments that have helped the City of Portland Ore rise to the top of the 100 Best Fleets program includebull Accelerated staff development and trainingbull Right-sized fl eet resulting in $4 million in
savingsbull Reduced overtime costs by 89 percentbull Doubled total ASE Master technicians on
staff
AT A GLANCE
GF07_Winnerindd 18GF07_Winnerindd 18 7511 32011 PM7511 32011 PM
Government Fleet JulyAugust 2011 19
standing their needs is the fi rst step and
we strive to provide service in a way that
makes customers want to come to usrdquo
With this charge in mind CityFleet
asked its customers to evaluate fl eet
analyzed the results then targeted large-
scale improvements When individual
concerns arose CityFleet addressed them
face-to-face whenever possible If it was
not possible to do so in person staffers
picked up the phone Then they acted
ldquoAs CityFleet continued to deliver on
promises customer trust in the organiza-
tion grewrdquo Hunt said
Customer satisfaction soon rose now
reaching astonishing levels CityFleet
reached a 98-percent customer satis-
faction rating even with a workload of
27000 work orders each year In fact
recent customer survey scores were more
than double the second-best service pro-
viders in the City
ldquoThese are spectacular results by
any measurerdquo Hunt said ldquoBut the short
time frame in which CityFleet developed
best practices implemented them and
tracked the results is especially impres-
sive And the fact that the results of the
survey indicated that CityFleet improved
more than any other city service surveyed
is astoundingrdquo
As customer satisfaction has continued
to improve so has employeesrsquo belief in
their abilities ldquoEmployees now feel pride
in their workplace see satisfi ed custom-
ers and have come to trust the managers
and themselvesrdquo Hunt said
A LONG LIST OF ACCOMPLISHMENTS
While it rates high among the reasons
CityFleet is successful customer and em-
ployee satisfaction are only the beginning
of a long list of accomplishments To list
all of them over the last year mdash let alone
the last fi ve years mdash would fi ll the pages
of Government Fleet In fact there was
only room for the top highlights on its ap-
plication
ldquoThere are so many other good things
we are doing I kept thinking of more
things I wish we would have added even
after the application had been submittedrdquo
Hunt said
However a few of the fl eetrsquos most
notable accomplishments are as follows
CityFleet
bull Accelerated staff development and
training
bull Right-sized the Cityrsquos fl eet by 192
units saving $4 million
bull Improved repair turnaround times
customer satisfaction and competi-
tiveness
bull Doubled the number of Automotive
Service Excellence (ASE) certifi ed
Master Technicians by offering cer-
tifi cation pay
bull Reduced overtime costs by 89 per-
cent through a more streamlined
workfl ow and new shop tools
bull Reduced commercial repairs by $1
million over two years through reor-
ganization of shop operations
bull Reduced parts costs by $300000 (36
percent) through bar coding inven-
tory management market analysis
and volume purchases
bull Became certifi ed as an Eco-Logical
Business by the Pollution Prevention
Excellence program
bull Recouped $1 million at auction for
the fl eet replacement fund
bull Signifi cantly greened the City fl eet
with the expanded use of hybrid
electric diesel particulate fi lters in-
cab heaters and alternative fuels mdash
developing the largest green fl eet in
the region
bull Implemented recycling efforts
purchased a rock crusher capable
of producing 160 tons of material
per hour use of refi ned oil scrap
metal and battery recycling and
removal of 2200 yards of contami-
nated soil
(Far left) John Hunt fl eet manager for the City of Port-land Ore motivates staff and proudly displays the teamrsquos ldquo100 Best Fleetsrdquo trophy which celebrates the whole teamrsquos efforts Fleet staff members are pictured maintaining ve-hicles and providing necessary repairs
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20 Government Fleet JulyAugust 2011
1 0 0 B E S T W I N N E R S
GF0111ferrellgasindd 1 122010 122740 PM
bull Overall reduced the operating bud-
get by $17 million over the last
year and $5 million over the last
two years through new reporting
analysis right-sizing business part-
nerships computer programs time
standards inventory management
staff analysis and implementation
of a new fuel system
Hunt attributes the fl eetrsquos success to
committed staff a competitive business
model and the implementation of key
fl eet best practices He also continually
relies on the advice of past and present
fl eet managers and fl eet organizations
like the American Public Works Asso-
ciation (APWA) National Association
of Fleet Administrators (NAFA) Public
Fleet Managers Association and the Or-
egon Public Fleet Managers Group
ldquoPublic sector fl eets are not in direct
competition with one another so we
share valuable information and ideas all
the time between organizationsrdquo he said
ldquoMany years ago a great fl eet manager
used to say lsquosave your money hard times
are comingrsquo This lesson along with
many others helped prepare us for these
tough fi nancial timesrdquo
LESSONS LEARNED AND TRUST CULTURE BUILT
Along the way Hunt and his team
have learned some valuable lessons other
fl eets can benefi t from too Hunt said
chief among them is building a high trust
culture Part and parcel to that are open
lines of communication and continued
collaboration mdash like the weekly team
meetings he holds listening to concerns
and working directly with staff
Hunt said another excellent way to pro-
mote communication is by establishing a
Labor Management Committee (LMC)
which provides a regular structure for
sharing opinions and suggestions ldquoFor us
the group has become a cohesive force for
change and improvementrdquo he said
In terms of working with customers
Hunt and his team live by the notion of
treating customers the way they would want
to be treated by service professionals
And for the fl eet overall he recom-
mends being proactive rather than reac-
tive and investing heavily in the staff
ldquoGo out and meet with your customers to
fi nd out what they need and show them
that you are listening We proactively
meet with our customers fi nding ways to
help them achieve their goalsrdquo he said
ldquoEncourage teamwork and listen to your
staff mdash they know the business and they
work directly with the customers They
are your greatest assetsrdquo
OFFERING A SINCERE THANKS TO THE INDUSTRY
Hunt said he owes many thanks to
those who helped him lead his fl eet to
success For starters he thanks Govern-ment Fleet INVERS Mobility Solutions
and Tom Johnson for making the program
possible And of course he thanks his own
partners at the City mdash the Mayor and City
Council the Offi ce of Management amp Fi-
nance leadership team the customers and
of course the CityFleet team
ldquoCityFleet collaborates daily to pro-
vide excellent service and fi nd solutions
to each challengerdquo he said ldquoOnce we had
built trust our customers were willing to
provide us with feedback and help us to
understand special project needs from an
operations perspectiverdquo
He also extends gratitude to his
peers ldquoThere are many fl eet profession-
als who donate their time and fl eet anal-
ysis to others in the industry All they
want in return is for another fl eet to be
successful and for the betterment of the
fl eet industry in generalrdquo he said ldquoThis
includes past and present fl eet manag-
ers manufacturers and our vendors Irsquod
like to thank all of those folks for giving
generously to the fl eet industryrdquo
Last he lends a gracious nod to all of
the fl eet families ldquoTheir encouragement
and support make it possible for us to come
to work and do well each dayrdquo he said
STRIVING FOR CONTINUED SUCCESS
As Hunt refl ects on his fl eet be-
ing named No 1 he looks to the hard
work of his team the hard work of his
100 Best competition and the drive the
100 Best program offered his fl eet in its
rise to success ldquoI am extremely proud
of our team both at CityFleet as well
as the bureaus we serve and how we
work together to meet the challenge of
delivering quality service in these tough
economic timesrdquo he said ldquoIt feels great
to be named the No 1 Fleet in North
America but humbling at the same time
All of the fl eets that entered the 100 Best
Fleets program are doing good things
and continue to improve every day The
program is great in that it provides fl eets
with a road map for progressrdquo
Always focused on continuous im-
provement Hunt is sure to celebrate the
success on behalf of the hard work of his
team but is also quick to set new goals
ldquoCityFleet has made a conscious effort
over the last few years to build up the core
foundation of business operationsrdquo Hunt
said ldquoNow we are ready to move forward
and explore new challengesrdquo
SOURCEJohn Hunt fleet manager City of Portland Ore E-mail johnhuntportlandoregongov
CityFleet employees log an average 27000 work orders per year and recent customer service scores have been steadily increasing
GF07_Winnerindd 20GF07_Winnerindd 20 7511 32018 PM7511 32018 PM
When it comes to alternative fuels propane is far and away the best alternative
855-4AUTOGAS
GF0111ferrellgasindd 1 122010 122740 PMGF07_Winnerindd 21GF07_Winnerindd 21 7511 32020 PM7511 32020 PM
22 Government Fleet JulyAugust 2011
The 4th annual Government Fleet
Expo amp Conference (GFX)
held at the San Diego Conven-
tion Center in Southern California
June 6-8 brought together more than
550 public sector fl eet professionals
and industry suppliers
Former MLB all-star pitcher Dave
Dravecky opened with an inspirational
keynote address and Denton Cinque-
grana senior markets editor at OPIS
gave a keynote speech on the state of
the fuel market The conference includ-
ed the 2011 Public Sector Fleet Man-
ager of the Year and ldquo100 Best Fleetsrdquo
awards ceremonies engaging presenta-
tions and panels featuring fl eet experts
numerous networking opportunities
more than 85 exhibit booths and a
chance to explore San Diegorsquos Gaslamp
Quarter
Next yearrsquos event is scheduled for
June 18-20 2012 at the Colorado Con-
vention Center in Denver
Event coverage and an extended
photo gallery are available at www
gfl eetcom Keywords GFX 2011
2011 EXPOUNITES FLEET PROFESSIONALS IN SUNNY SAN DIEGO
Three days of sessions keynote speeches and networking gave at-tendees ideas solutions to take back and test in their fl eets
(Above left) Aaron Alvarado from City of Tempe Ariz conducts a session(Above right) MLB all-star pitcher Dave Dravecky presents a keynote
A networking power session on ldquoFleet Challenges and Solutionsrdquo brought fl eet professionals together to help each other reach their common goals
A pre-session on best practices from the 100 Best Fleets title ldquoLeading the Wayrdquo drew a crowd of fl eet managers looking for ideas to become one of the ldquobestrdquo
GF07_GFXindd 22GF07_GFXindd 22 7511 32054 PM7511 32054 PM
Government Fleet JulyAugust 2011 23
PHO
TOS
CO
UR
TESY
STE
VE
RIL
EY
The GFX show fl oor was packed full of new vehicles and informative displays Attendees spent quality time on the show fl oor learning about new technology and innovations
The 2012 Chevrolet Caprice Police Patrol Ve-hicle was on display
Mitsubishirsquos iMiEV zero-emissions vehicle packs a lot of punch in its small package
MEMA brought an Altec AT37-G telescoping ar-ticulating aerial truck to the show fl oor
Ford and Azure Dynamics brought the Transit Connect Electric to the show
Chevroletrsquos new CNG van was on display which will also be available in an LPG version
LeasePlan amp NJPA sponsored a networking evening at the Hard Rock Cafe
(Above amp Below) At the fi rst opening recep-tion event attendees were given opportuni-ties to network and grab a bite to eat
(Above) EnviroGuard had its low polluting lawn mowers on display
(Left) Attendees had several op-portunities to visit with vendors
(Right) Informative displays and on-site product demos were pro-vided at several booths
GF07_GFXindd 23GF07_GFXindd 23 7511 32105 PM7511 32105 PM
24 Government Fleet JulyAugust 2011
FPAR00360_D209891_VINad_R03indd 1 6911 255 PM
WT0711fordpartsindd 1 61011 43215 PM
The 100 Best Fleets recognizes and rewards peak-performing fl eet operations in North America and identifi es and encourages ever-increasing levels of performance improvement
1 PORTLAND OR John Hunt CPFP 2490 400 7 77
NOTABLE ACCOMPLISHMENTS Despite constantly declining budgets the fl eet accelerated staff development and ramped up training to expand its collective knowledge base The effort dramatically improved repair turnaround times and customer satisfaction Fleet also successfully negotiated ASE Master technician pay doubled personal tool allowance expanded shop tools and increased technician salaries for 2012
2 SAN BERNARDINO COUNTY CA Roger Weaver CPFP 3500 400 6 83
NOTABLE ACCOMPLISHMENTS Implemented comprehensive centralization initiatives with major users (sheriff fi re special districts human services and public works) In response to the economic downturn the department reported cumulative savings andor cost avoidance of $4114135 (FY2010-11 year-to-date and estimated) Some of these reductions are ongoingrecurring from previous years for a grand total of $171 million over the last seven years A ldquoNew Employee Handbookrdquo covering County safety and departmental policies was produced and also reviewed annually during work performance evaluations with all current employees
3 CITY OF COLUMBUS OH Kelly Reagan 3035 2884 4 120
NOTABLE ACCOMPLISHMENTS The City is currently constructing what will be the Cityrsquos fi rst compressed natural gas (CNG) fueling station and the largest and only fast-fi ll CNG station with public access in Ohio The City also increased morale Investments in training and safety equaled tangible results in the morale of City technicians Currently 83 percent of City mechanics are ASE certifi ed 55 percent are Master ASEs (73 employees hold 543 ASE certifi cations) The City also obtained the ASE Blue Seal for the fourth time in 2011 Due to the Cityrsquos increased focus on training testing and safety it has been able to steadily reduce its parts and services expenses thus reducing billing to City agencies
4 CITY OF CONROE TX Thomas Higgs 300 193 1 6
NOTABLE ACCOMPLISHMENTS In 2010 the City implemented an Interlocal Agreement with two external customers adding a total of 75 vehicles without adding a technician and estimated revenues of $83000 or approximately 8 percent of current approved budget Internal fl eet availability was increased from 96 percent to 98-plus percent for internal customers The City saved additional funds by negotiations with parts suppliers for increased discounts and technology utilization It has maintained certifi cation as an ASE Blue Seal shop for the past four years and 100 percent of staff is ASE certifi ed
5 CITY OF CULVER CITY CA Paul Condran 582 32 1 38
NOTABLE ACCOMPLISHMENTS The City held its second Regulatory Technical Summit in 2010 bringing together reps from more than 50 citiesagencies and industry policy makers The fl eet has also accomplished a sustainable fl eet progression 85 percent of the heavy-duty fl eet operates on CNG 28 percent of light-duty overall on-road fl eet is alternative fuelhybrid The City re-powered 12 heavy-duty CNG transit buses with the newest Cummins CNG engines using a $360000 grant The City was also the winner of the 2010 NAFA Fleet Management Association Sustainable Fleet Award for heavy-duty fl eets and has consistently ranked in the top 20 ldquo100 Best Fleetsrdquo since 2004
6 POLK COUNTY FL Bob Stanton CPFP 2575 332 11 35
NOTABLE ACCOMPLISHMENTS The County insourced its third County municipal fl eet operation (City of Ft Meade Fla) into fl eet operations Since 2010 the County has absorbed three municipal fl eet operations The Countyrsquos vehicle leasing program has been expanded to include County municipal governments allowing municipalities to spread limited capital resources over a broader range of vehicles It began using Craigslistcom to sell parts from salvaged vehicle The County also formed and leads a local consortium consisting of the Polk School Board City of Bartow Fla local Florida DOT district offi ce and the County to explore a partnership to collectively bring CNG into the County
7 CITY OF MOLINE IL JD Schulte CPFP 182 215 1 11
NOTABLE ACCOMPLISHMENTS The City has completed negotiations with a vendor selected to remove all lead wheel weights from inventory and supply the City with lead-free weights All Allison World Transmissions have been converted to a fully synthetic fl uid and oil-drain intervals were extended on these units to a full four years All City technicians use laptops on their toolboxes with the ability to view a live dashboard feed for fi ve key performance indicators (KPIs) Technicians are now able to see shop turnaround time for work orders open work orders by status scheduled versus non-scheduled repairs technician productivity by percentage and work orders with potential comebacks
8 CITY OF COLORADO SPRINGS CO Tom Monarco 2468 2053 8 67
NOTABLE ACCOMPLISHMENTS In 2010 the City completed the upgrade of its fl eet information system partnering with one of its customers City Transit to share costs of the upgrade and training It completed its upgrade of the fuel system which consisted of upgrading 11 sites that dispense nearly 22 million gallons of fuel annually Through the use of fuel futures pricing in 2010 the City saved nearly $5 million Fleet has another fuel contract in place for 2011 that should save the City another $4 million
9 CITY OF LOS ANGELES CA Richard Coulson 6007 5102 29 421
NOTABLE ACCOMPLISHMENTS Through evaluating fl eet to ensure it is the right size for operations the City reduced total inventory by more than 900 units Parts expenditures were reduced by carefully identifying preventive maintenance (PM) schedules PM checklists were also revised to maximize technician effi ciency The City has also worked to educate policy makers regarding the ldquoscience of fl eet maintenancerdquo It invested time educating policy makers about the cause and effect relationships between deferring maintenance and deferring vehicle replacements as well as provided tours of fl eet facilities
TOP PUBLIC SECTOR SPONSORED BY
FLEETS RECOGNIZED
RANK FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
Now with Hillsborough County Fla
GF07_Directoryindd 24GF07_Directoryindd 24 7511 34425 PM7511 34425 PM
With 24-hour access FordPartscom allows you to fi nd everything you need anytime you want The VIN search feature is a simple solution to fi nding the exact part you need to get the job done right Therersquos no better way to order parts than FordPartscom
ANY FORD PARTANY TIME
Let VIN search do the work
And you can order any time mdash so therersquos less downtime
FPAR00360_D209891_VINad_R03indd 1 6911 255 PM
WT0711fordpartsindd 1 61011 43215 PMGF07_Directoryindd 25GF07_Directoryindd 25 7511 34427 PM7511 34427 PM
26 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
10 CITY OF RIVERSIDE CA Kris Martinez 1041 320 2 35
NOTABLE ACCOMPLISHMENTS Alternative-fuel use by City vehicles increased The total of alternative fuel in use by the City has increased by 12 percent from 43064 to 48893 gallons of CNG per month reducing air emissions and fl eet operating costs due to the low cost of CNG The percentage of alternative-fuel vehicles in fl eet has increased dramatically The number of targeted vehicle classes has increased from 53 percent to 72 percent and the percent of clean vehicles has increased from 69 percent to 89 percent The City also instituted a Green Action Plan with a goal to reduce mobile sources of pollution by 5 percent through programs and partnerships
11 CITY OF FT LAUDERDALE FL John Rencher 1230 290 1 51
NOTABLE ACCOMPLISHMENTS In 2010 the City concluded a three-year vehicle and equipment utilization study and fl eet right-sizing program resulting in annual budgetary savings of $222300 and capital expenditure savings of more than $13 million It purchased two new hybrid aerial bucket trucks to replace older models using a grant in the amount of $150272 The grant was also used for retrofi tting 730 vehicles with CANceivers a fuel interface device providing accurate fueling data and idle time Fleet also achieved savings from cannibalization of totaled vehicles Instead of auctioning vehicles at $200 per unit the vehicles are retained to be ldquoparted outrdquo to save on parts costs
12 CITY OF AUSTIN TX Gerald Calk 3800 1400 7 199
NOTABLE ACCOMPLISHMENTS Fleet performed a self-assessment identifying areas of concern with a special emphasis on internal controls and environmental compliance Once weaknesses were discovered the City worked on restructuring its organization to cover certain areas as well as ensure compliance with regulatory agencies By doing this self-assessment and aligning operational needs with the overall needs of the City fl eet was able to hire needed personnel to strengthen its organization The City was a recipient of the 2011 NAFA Fleet Management Association Sustainable Fleet award and four of six service centers are ASE Blue Seal certifi ed
13 CITY OF FAYETTEVILLE AR Dennis Pratt 322 236 1 17
NOTABLE ACCOMPLISHMENTS The City continued with its green initiatives in 2010 purchasing one hydraulic launch assist (HLA) Solid Waste side loader started full use of re-refi ned oil with Micro Green oil fi lters and continued with oil sampling driving change intervals The City started using its fl eet information system graphics module to store wiring diagrams warranty and other service information and started using an online vehicle auction company to sell surplus fl eet vehicles Team members have continued their training with increased ASE and EVT certifi cations
14 MANATEE COUNTY FL Michael Brennan 849 499 3 35
NOTABLE ACCOMPLISHMENTS The County revised its preventive maintenance program increasing PM-generated repairs by more than 35 percent while maintaining a 93-percent fl eet availability average It continued reassignment of underutilized units reducing capital spend by more than $800000 The County was also award a $159 million grant for a new central maintenance and transit operations facility Team technicians also placed fi rst in a maintenance competition sponsored by the Florida DOT winning the ldquoknowledge examrdquo The County has also continued a leading role in the County-wide ldquoGreen Teamrdquo promoting environmental stewardship across departmental lines
15 CITY amp COUNTY OF DENVER CO Ernie Ivy 1233 194 7 93
NOTABLE ACCOMPLISHMENTS The Denver Fleet Management Division completed implementation of a new fl eet management software system converting 15 years of historic data and adjusting operations to best utilize the systems features It moved to a City-wide system for tracking procurement streamlining the purchase of parts and materials and increasing accountability The Division also opened a new fl eet facility that is anticipated to be LEED Gold certifi ed and will incorporate employee ideas for improving operations and enhancing customer service
16 CITY OF SACRAMENTO CA Keith Leech 2214 592 6 104
NOTABLE ACCOMPLISHMENTS The City upgraded its Fleet Management Technology Toolkit which are AssetWorks Fleet Focus (M5) and Fuel Focus technology upgrades that provide multiple enhancements and integrations to gather format and disseminate information to establish the business intelligence required to make data-driven decisions Itrsquos return-on-investment (ROI) analysis demonstrated an annual benefi t of $720000 after a pilot program with Zonar GPS telematics and more than $700000 after outsourcing parts management to NAPA Integrated Business Solutions (IBS) The City also participated in a multi-agency municipal project that benchmarked fl eet costs and statistical trends including fl eet utilization fuel consumption and emissions
17 CITY OF FORT WORTH TX Wayne Corum 2990 463 3 108
NOTABLE ACCOMPLISHMENTS The City competed in a managed competition process for vehicle maintenance and was retained as the maintenance provider for the City It is fi nalizing and implementing a National Fuel Contract In the fi rst six months 16 different government agencies from four states have already utilized the contract The City is continuing to expand alternative-fuel use with investments into fueling infrastructure (ethanol propane and electric) and alternative-fuel vehicle acquisitions (hybrid electric and propane)
18 CITY OF ROCHESTER NY Michael Quattrone 2074 205 1 79
NOTABLE ACCOMPLISHMENTS The City completed the Government Fleet Management AllianceFleet Counselor Services certifi cation program at 97 percent It is continuously working on the Divisionrsquos Policy and Procedures manual The City has more than 125 management-approved policy and procedures in 16 different categories providing employees with clarity in City goals daily work and delivering managementrsquos expectations It also developed service level agreements (SLAs) with all customers including seasonal SLAs
19 CITY OF EUGENE OR Tony Jobanek 558 101 1 28
NOTABLE ACCOMPLISHMENTS The Cityrsquos Fleet Services section recently became an Eco-Biz certifi ed fl eet facility The goal of the program is to prevent and minimize pollution generated by small businesses in the Lane County Ore area It implemented a dashboard system that provides key information in a timely manner The City is also proactively in pursuit of an electric technology demonstration program It was identifi ed by the State as one of the fi rst public organizations to participate in demonstration testing of the Toyota plug-in Prius hybrid-electric sedan Mitsubishi iMiEV all-electric sedan and is scheduled to purchase a Nissan LEAF all-electric sedan in summer 2011
20 CITY OF DENTON TX Mike Ellis 615 202 1 21
NOTABLE ACCOMPLISHMENTS The City opened a new alternative-fuel site and began dispensing biodiesel and ethanol products with the projected annual purchase of 664000 gallons of biodiesel and at least 40000 gallons of E-85 It has converted 72 percent of its fuel purchases to biodiesel It deployed fi ltration systems on all landfi ll and refuse equipment to increase oil drain intervals which reduces labor cost and conserves oil while improving reliability It also developed an in-house mentoring program designed to increase productivity effi ciency and knowledge by partnering a less-experienced technician with an ASE-certifi ed Master Technician
RANK FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
GF07_Directoryindd 26GF07_Directoryindd 26 7511 34427 PM7511 34427 PM
GF0711discreteindd 1 7111 91525 AM
INVERS Mobility Solutions bull 6047421145 bull 8663080091
FF0909inversindd 1 9909 21000 PMGF12-54_1-6HouseADindd 1 122910 95043 AM
GF07_Directoryindd 27GF07_Directoryindd 27 7511 34427 PM7511 34427 PM
28 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
GF05-20fcs_fpindd 1 51811 32202 PM
THE FOLLOWING FLEETS LISTED ALPHABETICALLY HAVE BEEN JUDGED AMONG THE 100 BEST FLEETS IN THE NORTH AMERICA
FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
ALACHUA COUNTY FL Ray Griffi n CPM 306 416 2 16
NOTABLE ACCOMPLISHMENTS Implemented ldquo20-percent by 2010 Reduction Planrdquo demonstrating how the County can reduce fuel consumption by 20 percent by 2020 Created Fleet Management Comprehensive Plan an administrative procedure booklet that outlines policies and fl eet management practices and reduced take-home vehicles by 52 percent
ALAMEDA COUNTY CA Doug Bond 1093 0 3 13
NOTABLE ACCOMPLISHMENTS Wrote and implemented new County Ordinance that updated and enhanced vehicle-use polices Reduced fl eet by 80 under-utilized vehicles (7-percent reduction) and replaced 29 vehicles with alternative-fuel units for a savings of $741129 for this fi scal year
ARAPAHOE COUNTY CO Randy Campbell 357 483 2 20
NOTABLE ACCOMPLISHMENTS Initiated full electronic pre- and post-trip inspection program for units that require inspection under Federal Motor Carrier Safety Administration (FMCSA) and Colorado state law The system enables a ldquorepair-before-failurerdquo strategy that lowers operating costs and increases compliance
ATLANTIC COUNTY UTILITIES AUTHORITY NJ Gene Petitt 113 70 2 13
NOTABLE ACCOMPLISHMENTS The County opened a compressed natural gas (CNG) fueling station using $19 million in grant funding to build the facility along with the incremental costs of purchasing 15 CNG vehicles Also implemented green vehicle purchasing and anti-idling policies
AUGUSTA-RICHMOND COUNTY GA Ron Crowden 1265 1259 4 49
NOTABLE ACCOMPLISHMENTS Fleet management shifted procurement funding for public safety vehicles from the General Fund - Capital Outlay to Sales Tax (a shift of $12 million) increasing the number of public safety vehicles purchased over the next fi ve years Allowed contractor to insource repair work for local branch of Salvation Army
CITRUS COUNTY FL Michael Webster 397 165 1 12
NOTABLE ACCOMPLISHMENTS Began education and training program for all user departments within the County Recorded an example of a proper pre-trip inspection of a vehicle and heavy-equipment Also implemented ldquoContinuous Quality Improvementrdquo concept to encourage and promote a more business-like approach to fl eet
CITY OF ALCOA TN Steve Hillis 266 59 1 3
NOTABLE ACCOMPLISHMENTS Instituted an all-staff certifi cation policy for ASE certifi cations Initiated a monthly City-wide Fleet FOCUS report to the management of all user departments covering costs and operational effi ciencies
CITY OF AMES IA Paul Hinderaker 203 80 1 10
NOTABLE ACCOMPLISHMENTS Initiated a system to aggressively reduce past-due PM work allowing technicians to take responsibility for part of a list of overdue items Purchased new independently moveable vehicle lifts which reduces outsourcing work on large vehicles
CITY OF ANAHEIM CA Karl Hopfer 755 535 1 34
NOTABLE ACCOMPLISHMENTS Implemented monthly newsletter highlighting staff accomplishments and special activities as well as a second peer-based employee recognition program Staff training was increased to 18 hours per person minimum through use of in-house cross training and vendor-provided training
CITY OF BELLEVUE WA Peter Bednar 672 369 1 20
NOTABLE ACCOMPLISHMENTS In fi nal phase of $18 million shop modernization project increasing number of work bays per technician from 16 to 23 Utilized $530000 in grant money to help purchase 76 hybrid vehicles Upgraded to a Web-based fl eet management system and issued each technician a 10-inch laptop for ldquoon the fl yrdquo access to fl eet management system
CITY OF BOISE ID Craig Croner CPFP 890 409 5 15
NOTABLE ACCOMPLISHMENTS Completed fi rst year of fully centralized Mobile Fleet Equipment operations resulting in net savings for Parks Dept of 12 percent over 2009 Implemented a city-wide used-vehicle procurement contract Also implemented a centralized Web-based motor pool system at multiple locations around the City
CITY OF CHICAGO IL Patrick Harney 7862 3664 14 635
NOTABLE ACCOMPLISHMENTS Instituted a three-year light-duty vehicle reduction plan for a total end-of-project savings of approximately $1 million Added parts and service lines to new-vehicle and equipment purchase contracts allowing fl eet to receive maintenance services from same contractors from which the City purchases new vehicles and equipment
CITY OF CONCORD NC Daniel Nuckolls CAFM 797 84 1 12
NOTABLE ACCOMPLISHMENTS Introduced Intranet page that allows customers to request services online search work orders and view PM and cost information per vehicle Program was created in-house and at no cost Added fi rst ROUSH propane-powered truck to fl eet operating out of the City airport
CITY OF DURHAM NC Larry Cash 1357 345 3 52
NOTABLE ACCOMPLISHMENTS Embraced Cityrsquos ldquoCulture of Servicerdquo concept based on a three-prong approach service to the customer service to the community and service to the staff City promoted a customer appreciation day which included door prizes and a light breakfast
CITY OF EDMONTON AB Steve Rapanos 3731 697 13 640
NOTABLE ACCOMPLISHMENTS Built a transit bus garage with LEED Silver certifi cation obtained National Safety Mark certifi cation implemented a coolant management system changing the entire fl eet to long-life anti-freeze and engineered a portable detachable winch assembly for pulling ldquodeadrdquo vehicles onto a hoist
GF07_Directoryindd 28GF07_Directoryindd 28 7511 34428 PM7511 34428 PM
Gain SomePerspective
Your Fleet Consulting Experts
Fleet Consulting Fleet Sof tware Fleet Management Services
Take a Fresh Look at Your Fleet OperationAt Fleet Counselor Services we have spent more than 20 years developing the expertise analytics and software you need to optimize your eet operationWersquore on your side
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GF05-2011
GF05-20fcs_fpindd 1 51811 32202 PM
GF07_Directoryindd 29GF07_Directoryindd 29 7511 34429 PM7511 34429 PM
30 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
GF0611gfx_sponsorsindd 1 51711 101722 AM
CITY OF FAIRFIELD CA David Renschler CPFP 261 139 1 14
NOTABLE ACCOMPLISHMENTS Installed new GFI Genfare electronic fare boxes on all 56 transit coaches in just three days The City imposed mandatory furlough of 26 days on City employees eliminating 23 vehicles due to under-utilization Also the City extended oil change intervals from 3000 to 5000 miles
CITY OF FARGO ND Harold Pederson 446 324 2 37
NOTABLE ACCOMPLISHMENTS Implemented bar coding of all inventory in both maintenance shops Scheduled four days of additional training in the inventory portion of the Cityrsquos fl eet management software for parts staff which are actively reviewing and liquidating seldom-used and obsolete parts inventory
CITY OF FT WAYNE IN Larry Campbell CPFP 1088 438 2 28
NOTABLE ACCOMPLISHMENTS Developed fi rst-of-its kind hybrid sewer jet truck working with International Eaton and Sewer Equipment of America Continued purchasing additional hybrid vehicles added new LED lights to fueling island for a 77-percent energy savings and removed lead wheel weights from tires for steel weights
CITY OF GOODYEAR AZ Richard Sweepe 354 16 1 6
NOTABLE ACCOMPLISHMENTS Conducted quarterly utilization reviews resulting in $185000 in savings due to removal of under-utilized units Re-purposed trucks from use by Water Division for an eighth of the cost of new vehicles Streamlined vehicle specifi cations
CITY OF HENDERSON NV Robert Murnane 1057 240 1 21
NOTABLE ACCOMPLISHMENTS Started a car-sharing motor pool at City Hall campus implemented the EJ Ward fuel management system at two main fuel locations revised vehicle replacement schedules implemented fl eet downsizing project and entered into joint service agreement with neighboring jurisdiction to handle police motorcycle maintenance
CITY OF IRVING TX Ramiro Lopez 803 127 2 19
NOTABLE ACCOMPLISHMENTS Enhanced communications among staff and customers with focus groups and frequent meetings Cost savings are being realized through fuel pricing fuel conservation and position responsibility enhancements Implemented technician accountability controls increasing performance and fl eet availability
CITY OF KAMLOOPS BC Ian Hammond 292 147 1 19
NOTABLE ACCOMPLISHMENTS Initiated a pilot program to explore hydrogen as an alternate fuel Contracted with a Vancouver Island-based company to install an on-demand hydrogen generator on one of the Cityrsquos service trucks Pilotrsquos initial results show dramatic decreases in CO2 and NOx Staff is certifi ed to perform hydrogen conversions
CITY OF LAKELAND FL Gary McLean CPFP 1088 190 1 30
NOTABLE ACCOMPLISHMENTS Rebuilt vehicle replacement process teaming with departmental leadership and Cityrsquos fl eet Utilization Management Committee (FUMC) Down-sized administrative vehicles reducing purchase and fuel costs Established new auction contract and one-time repair limits as well as $500 repair limit on ldquosparerdquo vehicles
CITY OF LITTLE ROCK AR Wendell Jones 1060 160 2 70
NOTABLE ACCOMPLISHMENTS Increased number of workstations to one cloud computer workstation per technician (from one or two in each shop) Recently began a self-evaluation and improvement plan utilizing Fleet Sentinel Management program
CITY OF LONG BEACH CA Leslie Horikawa 1591 68 8 85
NOTABLE ACCOMPLISHMENTS Implemented rigorous campaign to bring maintenance program to 94-percent completion rate reaching a high of 96 percent Keeping a cap on overtime expenditures and rotating staff and providing opportunities to gain skills in various positions Implementing a loaner pool program as part of a vehicle reduction plan
CITY OF MARIETTABLW GA Scott Lawler 557 104 1 14
NOTABLE ACCOMPLISHMENTS Established an internal online customer survey after vehicleequipment is repaired Focused on preparing and receiving a signed service level agreement (SLA) from Power Utility department which was completed within one year Purchased software allowing fl eet to upload latest service bulletin fi x for re-fl ashing a vehiclersquos ECU
CITY OF MESA AZ Peter Scarafi otti CDM CAFM CEM CPFP 1450 50 2 76
NOTABLE ACCOMPLISHMENTS Warranty Recovery Program is on track to recover more than $600000 in warranty YTD in 2011 recovering $433000 in 2010 Shop employees have more than 300 ASE certifi cations and City has received Clean Cities Coalition Clean Air award for past eight years
CITY OF MIAMI FL Jose Davila Sr 1951 178 1 67
NOTABLE ACCOMPLISHMENTS Improved employeemanagement relations Moved stockroom management in-house Took on yearly inspection of almost 500 commercial hauler trucks Changed the way the City gauges itrsquos employees productivity
CITY OF NEW YORK DCAS NY Stephen Weir 2127 80 0 9
NOTABLE ACCOMPLISHMENTS Spearheaded a number of green initiatives to established NYC as premier Green City in US including commitment to receive 50 Chevrolet Volts by June secure 10 of the fi rst Ford Transit Connect Electric vehicles and secure a no-cost two-year lease for 10 Navistar eStar electric trucks
CITY OF NEW YORK PARKS amp REC NY Keith Kerman 1863 774 8 60
NOTABLE ACCOMPLISHMENTS Completed Agencyrsquos second pilot of B-50 fuel this time for all diesel vehicles in Borough of Staten Island Parks uses B-20 in all vehicles Expecting delivery of fi ve Chevrolet Volts and fi ve Navistar Class 4 all-electric vans for use in playground repair two International hybrid buses and 11 Kenworth hybrid medium-duty trucks
CITY OF OCEANSIDE CA Jeffery Hart 458 25 1 14
NOTABLE ACCOMPLISHMENTS Underwent complete management and offi ce staff change Changed vehicle check-out processes after repairs cross-training staff in areas of emergency vehicles fi re apparatus off-road equipment and fabrication igniting new wave of training opportunities Also ramped up safety program and converted below-ground tanks to biodiesel
CITY OF ROANOKE VA Kenneth Bernard 600 250 1 25
NOTABLE ACCOMPLISHMENTS Implemented new equipment including a Versus scanner 450 kW standby generator Aerosol can recycling unit and nitrogen generator for tire service Also upgraded the shop to be WiFi capable Established positive sustainable maintenance practices and have developed a team with a solid culture
FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
GF07_Directoryindd 30GF07_Directoryindd 30 7511 34429 PM7511 34429 PM
Thank you to the 2011 Sponsors of
wwwGovFleetExpocom
GFX05
-0311
MARK YOUR CALENDAR FOR NEXT YEAR
June 18-20 2012Colorado Convention CenterDenver CO
05-0311
LEAD SPONSORS
GENERAL SPONSORS
ASSOCIATION PARTNERS
PREMIER SPONSOR MAJOR SPONSORS
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32 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
PROTECT YOUR FLEET
GF0711auditindd 1 7111 92820 AM
CITY OF SAN ANTONIO TX Florencio Pena 3715 1075 7 171
NOTABLE ACCOMPLISHMENTS Installed automatic vehicle location (AVL) in approximately 250 Solid Waste Management automated side-loader trucks Currently reviewing equipment lifecycles for many vehicle classes In FY2010 City passed environmental ordinance requiring vehicle purchases to be the most environmentally responsible equipment available
CITY OF SANTA ANA CA Rick Longobart 900 300 1 36
NOTABLE ACCOMPLISHMENTS Developed a cohesive work unit and camaraderie to overcome fi nancial shortfalls City proved in-house maintenance was more cost effi cient than outsourcing functions Demonstrated a $500000 savings through utilization effi ciency and improved communication
CITY OF SUFFOLK VA Jason LaLonde 1100 250 1 22
NOTABLE ACCOMPLISHMENTS With support and assistance from Dept of Budget and Strategic Planning a fl eet chargeback methodology information session was presented to all internal and external customers detailing expense and revenue steam on all facets of fl eet management Outfi tted all recently purchased equipment with LED lighting for increased visibility
CITY OF TAMPA FL Tim Perry 2682 218 2 57
NOTABLE ACCOMPLISHMENTS Authored revised City-wide Vehicle Operations policy which includes provisions for anti-idling cell phone and tobacco use driver training etc Took on responsibility for Tampa Fire Rescuersquos non-combat vehicles and equipment in 2009 completing integration in 2010 Also utilized outside vendor for heavy-tire road calls
CITY OF TEMPE AZ Aaron Alvarado 800 250 2 30
NOTABLE ACCOMPLISHMENTS Implemented ldquoThe Four Disciplines of Execution (4DX)rdquo by Franklin Covey At the City manager level guidance was put out to initiate an internal operating system to begin to change the culture and mind-set of all City departments
CITY OF THOUSAND OAKS CA Larry McKinney 205 405 1 11
NOTABLE ACCOMPLISHMENTS Implemented the following recycled fi lters and anti-freeze used retread tires eliminated lead wheel weights installed new busvehicle wash that uses recycled water installed a 60000-lb bus lift reorganized fl eet warehouse initiated employee and customer service surveys and created online equipment purchase calendar
CITY OF VANCOUVER BC Doug Smith 1680 280 4 240
NOTABLE ACCOMPLISHMENTS Introduced a ldquoMake vs Buyrdquo policy to determine what work should be done in-house versus outsourced Participated in public and private fl eet benchmarking projects Analyzed key performance indicators (KPIs) through fl eet management reports Introduced new fl uid storage and electronic fl uid dispensing management system
CITY OF WILMINGTON DE Ed Stone 593 26 1 14
NOTABLE ACCOMPLISHMENTS Initiated ldquoFast Fleet Loanerrdquo pool program reduced fl eet size by 26 percent for $57000 fuel savings and $391000 capital expenditure savings lowered average fl eet age by one year resulting in $10000 approximate fuel savings lowered fl eetrsquos carbon footprint by replacing 30-percent of trash trucks and retrofi tting 27 additional trash and dump trucks
COLLIER COUNTY FL Daniel Croft 766 391 4 26
NOTABLE ACCOMPLISHMENTS Utilized totaled ambulance and transit bus for parts versus salvage saving more than $30000 in ambulance and $20000 in transit bus parts and components Built and opened vehicle washing system allowing fl eet to clean largest trucks and equipment Also one technician was selected as the State of Florida Bus Mechanic of the Year
COLORADO DEPT OF PERSONNEL ADMIN Kathy Nesbitt 6000 200 3 13
NOTABLE ACCOMPLISHMENTS Completed installation of State-owned E-85 pumps at the downtown Denver motor pool and designed and deployed E-85 tanks at three locations Currently coordinating deployment of 20 all-electric vehicles and developed a petroleum-reduction rebate program returning funds totaling $500000 to State user agencies
COUNTY OF RIVERSIDE CA Robert Howdyshell 4116 0 7 52
NOTABLE ACCOMPLISHMENTS Taking part in initiatives to lead to right-sizing the fl eet and reducing vehicle miles traveled Began right-sizing efforts in April 2010 with identifi cation of all under-utilized vehicles based on mileage versus repair costs totaling 298 vehicles removed from service and sold with 37 additional vehicles retired and sent to auction
COUNTY OF SONOMA CA David Head 1157 196 3 21
NOTABLE ACCOMPLISHMENTS Began process to outsource parts operation to NAPA IBS with no on-site staffi ng required due to use of NAPA and fl eet-based computers Costs were reduced 15-35 percent on most parts staffi ng costs were reduced by more than $230000 and the number of invoices processed per month was reduced from hundreds down to one
DAKOTA COUNTY MN Kevin Schlangen 242 74 1 12
NOTABLE ACCOMPLISHMENTS Developed and implemented fl eet operations and Fleet LockoutTagout procedure manuals as well as implemented Voyager fuel card program Constructed 55000 sq-ft fl eet storage addition to Empire campus with geothermal heating system Also expanded insourcing of fl eet services to three additional fl eets without additional staff
DISTRICT OF COLUMBIA WATER amp SEWER AUTHORITY OZ Fuller 583 1000 2 29
NOTABLE ACCOMPLISHMENTS Implemented green product purchasing and usage initiatives including vehicle lube touch-up paints brake cleaning sprays and other cleaning items Purchasing several electric charging stations for electric vehicle use and have FY-2011 vehicle purchase plans for at least 41 additional alternative-fuel vehicles
EUGENE WATER amp ELECTRIC BOARD OR Gary Lentsch 219 54 1 10
NOTABLE ACCOMPLISHMENTS One of the fi rst fl eets to measure hydraulic system ISO cleanliness and moisture while still on the vehicle Shop is currently being certifi ed toward LEEDrsquos Gold standard Implemented idle and fuel-reduction policy obtaining a 103-percent reduction in fossil fuel usage (over 2009) Also reduced take-home vehicles to on-call staff only
HARFORD COUNTY MD Warren Patrick 1015 123 2 22
NOTABLE ACCOMPLISHMENTS Dramatically increased revenue by implementing new surplus vehicle sales process The new process works not only for fl eet vehicles and equipment but offi ce furniture computers etc Utilize a 27-month historical database to maintain an optimum replacement and disposal schedule
FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
GF07_Directoryindd 32GF07_Directoryindd 32 7511 34435 PM7511 34435 PM
This comprehensive guide contains information on how to
- prevent auditing
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PROTECT PROTECT YOUR FLEETYOUR FLEET
Prevent an audit of your fl eet operations with the
Public Fleet Audit ndash A Self Assessment Checklist
GF0711auditindd 1 7111 92820 AMGF07_Directoryindd 33GF07_Directoryindd 33 7511 34437 PM7511 34437 PM
34 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
GF0611toolboxindd 1 51311 114257 AM
HOUSTON INDEPENDENT SCHOOL DISTRICT TX Mark Swackhamer 2068 60 6 150
NOTABLE ACCOMPLISHMENTS Increasing number of cameras on 647 buses from two to four All buses support and police vehicles will have telematics for a total count of 1910 units Adding particulate traps to a percentage of buses Also partnering with University of Houstonrsquos Texas Diesel Testing and Research Center on emerging emissions reduction technologies
IDAHO NATIONAL LABORATORY ITS Scott Wold 671 467 2 152
NOTABLE ACCOMPLISHMENTS Replaced almost 75 percent of fl eet with fl ex-fuel vehicles (FFVs) and put 20 new hybrid-electric sedans and SUVs into service for total of 47 hybrid vehicles Began renewing aging bus fl eet increasing fuel economy by 20 percent and carrying 1 additional passenger per vehicle Mini-motor coaches planned to improve fuel mileage by 50 percent
CITY OF INDIANAPOLIS IN John Williams 4397 905 3 106
NOTABLE ACCOMPLISHMENTS Used over 20 key performance indicators (KPIs) to manage 5300 vehicles and pieces of equipment focusing on fi ve areas daily fl eet availability PM and repair operations supply and services administrative operations and customer service Also currently employ 13 ASE Master technicians
JOINT BASE LEWIS MCCHORD FLEET OPERATION WA Michor Gentemann 62 3500 3 100
NOTABLE ACCOMPLISHMENTS Continued to improve fl eet management information system (FMIS) to track man hours spent servicing vehicles and to review the Military Expenditure Limit helping to estimate costs Implemented new inspection process that saves time by pre-evaluating a vehicle before its pulled out of service and brought into the repair shop
KING COUNTY FLEET ADMINISTRATION WA Jennifer Lindwall 1950 364 2 76
NOTABLE ACCOMPLISHMENTS Acquired several clean vehicles including a hybrid service truck that has netted a 30 percent improvement in fuel effi ciency and two hybrid bucket trucks The purchase was offset with $120500 in grants The County fl eet has been right-sized by eliminating 43 under-utilized vehicles and has increased the use of shared vehicles
KNOX COUNTY TN Phillip May 1113 217 2 20
NOTABLE ACCOMPLISHMENTS Reduced total expenditures by 4 percent total department charges by 6 percent fuel usage by 5 percent and parts inventory by 24 percent while increasing production by 6 percent and improved turnaround time by 8 percent The shop earned its second Automotive Service Excellence (ASE) Blue Seal Certifi cation
MONROE COUNTY NY Melvin Rose 940 160 1 17
NOTABLE ACCOMPLISHMENTS Cooperative public-private partnership with Rochester Institute of Technology served as the model for the recently approved E-15 by the federal government Green initiatives and inter-municipal cooperation has led to increase in use of green vehicles reduction of duplicate equipment and the construction of green fueling stations
MONTEREY COUNTY CA Thomas Abear 2074 85 5 18
NOTABLE ACCOMPLISHMENTS Increased the number of hybrids in the Countyrsquos fl eet including hybrid pickup trucks and introduced biodiesel and retired or retrofi tted nearly 100 percent of on-road diesel vehicles with particulate trap fi lters Gave staff additional training opportunities through use of in-house kiosk to access online courses
MONTGOMERY COUNTY MD DEPARTMENT OF GENERAL SERVICES
Millie Souders 2297 0 1 45
NOTABLE ACCOMPLISHMENTS Instituted a fl eet performance improvement program utilizing employee input These employee-driven ideas netted improvements in key performance requirements including increasing police vehicle and administration vehicle availability and preventive maintenance completed in 24 hours to 987 percent
NEW YORK CITY POLICE DEPARTMENT NY Gregory Dimesa 8067 0 13 453
NOTABLE ACCOMPLISHMENTS Developed a proactive preventive maintenance program which compares maintenance history with current fueling mileage showing a 1-percent overall decrease in out-of-service rate and a 12-percent reduction in vehicles requiring a tow The Department is acquiring 373 more hybrid vehicles to join the 477 already in service
NORTH DAKOTA DOT STATE FLEET SERVICES ND Paul Hanson 3329 0 8 11
NOTABLE ACCOMPLISHMENTS Switched to synthetic transmission fl uid in the heavy trucks with automatic transmissions cutting required fl uid changes per year by a third and saving an estimated 1200 gallons of transmission fl uid and 450 man hours per year Also switched to purchasing heavy trucks with synthetic gear lube saving an estimated 750 gallons annually
PALM BEACH COUNTY FLA Douglas Weichman CAFM 2141 1584 3 60
NOTABLE ACCOMPLISHMENTS Implemented replacement rating system that was above the established replacement guidelines and established low-utilization reports to help make asset reduction decisions and stretch lifecycles In addition began purchasing low-rolling resistance tires and BOLT-brand locks for utility-type vehicles to help with key control
PALM BEACH COUNTY SHERIFFrsquoS OFFICE FL Alan Lane 2500 1300 3 32
NOTABLE ACCOMPLISHMENTS Increased focus on deputy safety with tires and brakes replaced on pursuit-type vehciles on a more regular basis eg if tires are worn to 532nds or brake pads are less than 6mm Repair intervals have been increased to a four month 4000 mile schedule saving about $400000 in the Departmentrsquos annual budget
PASCO COUNTY BOARD OF COUNTY COMMISSIONERS FL
Stephen McNaughton CAFM 966 920 3 39
NOTABLE ACCOMPLISHMENTS Implemented a Generator Task Force Program to align generator procurement disposal maintenance fueling and to maintain awareness of generator actions or agreements that impact County interests The fl eet uses a Specifi cation Committee as part of the process of procuring vehicles and equipment for the County
PRINCE GEORGErsquoS COUNTY MD Richard Hilmer 3243 12 2 57
NOTABLE ACCOMPLISHMENTS Due to a 20-percent reduction in staff caused by the recession the fl eet had to turn to upfi tting contractors to outfi t its latest group purchase of police vehicles Following this model 328 police vehicles were outfi tted for a savings of over $460000 in 2011 alone
PRINCE WILLIAM COUNTY VA Matthew Villareale 1107 177 1 35
NOTABLE ACCOMPLISHMENTS Fleet management increased its review of performance data and trends including the length of time by department that each vehicle has been in for service allowing for trending and shifting of priorities The fl eet maintained its E3 (Exemplary Environmental Enterprise) status with the Environmental Excellence Program
FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
GF07_Directoryindd 34GF07_Directoryindd 34 7511 34437 PM7511 34437 PM
USE THE FLEET TOOLBOX TO
Compare your eet using a bull robust benchmarking tool Analyze labor rates bull Reduce vehicle downtimebull Benchmark staf ng against similarly sized eetsbull Ensure JIT inventory processesbull Determine facility size requirementsbull Project employee and labor costsbull Network con dentially with other eet managersbull Review RFP samples and policy manualsbull Join a community of professionals with challenges bull similar to your own at www eettoolboxcom
Ensure JIT inventory processesbull
USE THE FLEET TOOLBOX TO
Compare your eet using a bullrobust benchmarking toolAnalyze labor rates bullReduce vehicle downtimebullBenchmark staf ng against similarly sized eetsbull
INTRODUCING
Equipped with all the tools you need to run an efficient fleet
DEVELOPED BY
GF Toolbox concept FINALindd 1 51311 110342 AM
GF0611toolboxindd 1 51311 114257 AMGF07_Directoryindd 35GF07_Directoryindd 35 7511 34439 PM7511 34439 PM
36 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
wwwfleetcertificationcom
Certify Your Fleet Operation
GF0711certificationindd 1 7111 100056 AM
RICHLAND COUNTY SC William Peters 1147 106 1 24
NOTABLE ACCOMPLISHMENTS Provides weekly fl eet status report to County administrators about vehicle availability and preventive maintenance services performed The fl eet division was instrumental in the development of the Countyrsquos Air Quality policy
SALT RIVER PROJECT AZ Jim Wood 1945 207 6 86
NOTABLE ACCOMPLISHMENTS By using fuel hedging the Department has remained close to its projected budget despite the volatility of the market Transportation Services was 3-percent under budget due in part to staff reductions and careful budget management
SAN ANTONIO WATER SYSTEM TX David Kilbourne 450 724 5 49
NOTABLE ACCOMPLISHMENTS Implemented a fuel card test program allowing drivers to use commercial stations and a GPS test program to monitor location and vehicle operations Set up a sewer cleaning equipment preparation team increasing line cleaning crew time by 40 minutes each day
SANDIA NATIONAL LABORATORIES FLEET SERVICES NM
Mark Crawford 808 2050 4 47
NOTABLE ACCOMPLISHMENTS Received the 2010 GreenGov Presidential Award for involvement in developing constructing and testing a solar-powered cart Uses a driving simulator to help train drivers through a series of computer-generated real-world scenarios
SKOOKUM FORT RILEYGSA WA Michael Powell 1211 380 1 7
NOTABLE ACCOMPLISHMENTS Introduced electric vehicles for use low-mileage use Provides detailed fl eet information to managers including VIN license tag information and the last preventive maintenance date
SNOHOMISH CO PUBLIC WORKS FLEET MGT DIV WA
Allen Mitchell 896 393 3 49
NOTABLE ACCOMPLISHMENTS Sold and redeployed 75 under-utilized vehicles reducing fl eet expenses by $827863 Reduced GHG emissions by 85 percent increasing the Departmentrsquos Evergreen Fleets program rating from a three- to four-star rating on the fi ve-star scale
STATE OF DELAWARE FLEET SERVICES DE Terry Barton 2344 0 0 37
NOTABLE ACCOMPLISHMENTS Because it has no operating repair or fueling facilities Fleet Services provides vehicles for $2645 per day including fuel maintenance 247 roadside assistance EZ Pass and GPS tracking Upgrades to the central operation system will increase ability to make reservations via the Internet freeing up fl eet resources
STATE OF GEORGIA DEPT OF ADMINISTRATIVE SERVICES GA
Ed Finnegan 21670 228 146 4
NOTABLE ACCOMPLISHMENTS Rolled out the ARI Insights Vehicle Mgmt System four months ahead of schedule Arranged to have a permanent rental car from Enterprise placed at state agency that did not qualify for an additional vehicle for a savings of $10000 a 23 percent drop from fees spent the previous years for the rental and staff pick-up and drop-off time
STATE OF KENTUCKY KY Forrest Banta 4723 0 1 28
NOTABLE ACCOMPLISHMENTS As part of the governorrsquos Smart Government Initiative the division is reviewing vehicle usage the possibility of self-insurance revising the take-home vehicle policy and establishing a short-termdaily rental contract The division purchased 125 alternative-fuel vehicles for an average increase in fuel economy of 55 mpg
TOWN OF BUCKEYE AZ Michael DePaulo 231 45 1 5
NOTABLE ACCOMPLISHMENTS Made the decision to outsource on-callafter-hours service for a total cost of $263 a savings of more than $13000 from the previous year Established a motor pool that included eight vehicles for all Town departments
UNIVERSITY OF CALIFORNIA DAVIS CA Richard Battersby 1000 300 1 26
NOTABLE ACCOMPLISHMENTS Through careful analysis and planning lowered operating expenses by 17 percent or $12 million To assist its customers and leadership the department developed an extensive array of fl eet metrics and reports designed to better enable vehicle and transportation decisions
UNIVERSITY OF WASHINGTON WA Jolie Tahara 653 0 1 18
NOTABLE ACCOMPLISHMENTS Reduced the number of yearly scheduled preventive maintenance visits by 30 percent with an overall fl eet availability of 95 percent Fleet services purchased fi ve hybrid step-vans and one hybrid paratransit shuttle to reduce both operating costs and CO2 emissions
VEHICLE AND TRAVEL SERVICES DEPARTMENT OF TECHNOLOGY MANAGEMENT amp BUDGET STATE OF
MICHIGAN MIJoyce Van Coevering 6910 308 1 32
NOTABLE ACCOMPLISHMENTS Streamlined the motor pool reservation system giving users 24-hour access to VTS vehicles The system FleetCommander tracks real-time utilization and displays graphs gauges online forms and a wide variety of reports based on consistent normalized data
WAKE COUNTY NC Thomas Kuryla 873 90 1 15
NOTABLE ACCOMPLISHMENTS Implemented a fuel management software system which allows employees to fi ll up without a fuel card and prevents misuse of County resources The system also collects data through the vehicle OBD connection such as odometer readings idle time run time and OBD codes
WASHINGTON STARE DEPARTMENT OF TRANSPORTATION (WSDOT) WA
Greg Hansen 2314 1354 37 209
NOTABLE ACCOMPLISHMENTS Adjusted its preventive maintenance schedules using fuel consumption as the basis for service rather than time as part of its efforts to reduce agency emissions by 15 percent of 2005 levels by 2020 Has implemented back-up camera and in-cab audible warning device technologies to improve safety and prevent equipment damage
ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
GF07_Directoryindd 36GF07_Directoryindd 36 7511 34439 PM7511 34439 PM
wwwfleetcertificationcomwwwfleetcertificationcom
in partnership with
GF05
-4311
Certify Your Fleet Operation
GF0711certificationindd 1 7111 100056 AMGF07_Directoryindd 37GF07_Directoryindd 37 7511 34442 PM7511 34442 PM
38 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
AFFB11gfcindd 1 52711 74645 AM
2011 lsquo100 BEST FLEETrsquo JUDGESThe pool of judges for the 2011 100 Best Fleets spent countless hours reviewing applications following up with
nominees and lending their expertise to the program This yearrsquos judges were
2011 ELITE FLEETSThis prestigious award is given to the No 1 fl eet winners from the previous four years
which are still meeting the highest standards in fl eet excellence
2010 NO 1 FLEET CITY OF TROY MICH
2008 amp 2009 NO 1 FLEETHILLSBOROUGH COUNTY FLA
2007 NO 1 FLEETVOLUSIA COUNTY FLA
GEORGE BAKERDirector of Central Services
Volusia County Fla MARILYN RAWLINGSFleet Manager
Lee County Fla
MF
SAMUEL LAMERATOSuperintendent of Fleet MaintenanceCity of Troy Mich
STEVE RILEYDirector of Fleet OperationsCity of Coral Gables Fla
GF07_Directoryindd 38GF07_Directoryindd 38 7511 34443 PM7511 34443 PM
Register Now at wwwGreenFleetConferencecom
or call (800) 576 - 8788
OCTOBER 3-4 2011Gaylord Texan bull Grapevine TXThe Green Fleet Conference amp Expo is the only event which focuses
exclusively on environmental sustainability for car and truck fl eets Others may
touch on the subject but Green Fleet Conference amp Expo specializes in
it offering two intense concentrated days of education enterprising dialogue
and engaging exhibits If you are a fl eet manager in either the corporate or
government arena make room in your calendar for this must-attend event
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40 Government Fleet JulyAugust 2011
PUBLIC FORUM By Mike Antich
Why do many in senior
management or elect-
ed offi cials not listen
to their fl eet managers I know
many may dispute this asser-
tion but the reality is that many
public sector fl eet managers do
not have the ear of their manage-
ment and elected offi cials
Herersquos a real-world case in
point One fl eet manager relat-
ed to me that his management
hired an outside consultant to
analyze the performance of
the municipal fl eet and submit
recommendations for improve-
ment The fl eet manager relat-
ing this story to me is held in
high esteem by his peers and
has been very proactive Over
the past several years he made
detailed recommendations on
how to improve the Cityrsquos fl eet
operations however his recom-
mendations fell on deaf ears
When the consulting company
issued its follow-up report it
was enthusiastically received by
management and the city coun-
cil What was distressing to the
fl eet manager is that the consul-
tant recommended exactly what
he had recommended earlier
Why did his recommendations
fall on deaf ears while the al-
most identical recommenda-
tions made by the consultant
were met with enthusiasm
This dilemma is not solely
restricted to fl eet managers
The same complaint is heard
from in-house IT personnel
staff attorneys et al One reason
is that some management value
an outside opinion which
presumably is not vested to
a particular outcome These
proponents argue that a
consultant can offer a different
more objective perspective
about how a problem can be
solved Also consultants are
exposed to a variety of operations
and different methods used to
deal with the same issues facing
your operation But this theory
falls apart when the consultantrsquos
recommendations are identical
to the in-house manager and
one is accepted over the other
The reality is it is a deeper issue
of management not listening
to its in-house subject-matter
experts
Herersquos another example from
a different fl eet manager which
illustrates this point
ldquoMy outfi t hired an outside
consulting company to perform
a fi nancial and operational au-
dit When completing the audit
the consultant wrote a review
The opening comment in the
fi nal review was lsquoYour fl eet is
operating well under benchmark
averagesrsquo They then went on to
make further cost-saving rec-
ommendations After the review
meeting I sent several e-mails
to my reporting offi cials with a
single note lsquoWe paid this outfi t
how much to tell us thisrsquordquo
This fl eet manager went
on to summarize what is at the
heart of this problem ldquoMy point
is what a shame that manage-
ment all the way up the line
wonrsquot ask (then listen to) the
people who know their jobs as to
what would be good actions and
practices to take for operational
cost savings Of course this ap-
plies to all departments and not
just fl eet operations The bottom
line is when will management
learn to listenrdquo
However the blame isnrsquot all
one-sided In the fi nal analysis
many fl eet managers do a very
poor job in elevating their pro-
fessional stature in the eyes of
senior management The sad re-
ality is that if you donrsquot take the
lead in defi ning your expertise as
a professional fl eet manager and
showcasing your value to the
management team someone else
will do so which is often errone-
ous and the source of mispercep-
tions about your capabilities
UNDER-APPRECIATIONThese are turbulent times
for public sector fl eet managers
Many fl eet managers are under-
appreciated by user groups se-
nior management and elected
offi cials Sometimes the fl eet
manager is at fault because he or
she does a poor job of promoting
themselves and their department
to management When money is
scarce and budgets are tight or
need to be cut fl eet managers
quickly fi nd themselves on the
radar screen of elected offi cials
the local news media and tax-
payer watchdog groups
How do you prove you are
doing a good job You may think
you manage a well-run fl eet but
do you have the metrics to sub-
stantiate this assertion If you
can quantify the performance
of your operation to manage-
ment and elected offi cials they
are more likely to appreciate the
value of the service provided
However this lack of un-
derstanding by management is
often the root of inquiries that
put fl eet managers on the defen-
sive attempting to justify their
performance Fleet managers
should not assume management
understands their business and
knows they are doing a good job
If you want to demonstrate you
are competitive you need to de-
velop and measure on an ongo-
ing basis specifi c performance
metrics valuable to your user de-
partments that are available for
review by all interested parties
In todayrsquos weak tax base
fl eet managers can save taxpay-
er dollars by implementing ef-
fective fl eet policy maximizing
fl eet utilization right-sizing the
fl eet optimizing user depart-
ment productivity all while re-
ducing operating expenses The
sad part is that many fl eet man-
agers are not vocal about their
achievements and management
is not fully cognizant of their
contributions to achieving these
goals Fleet managers must be
viewed as valuable members of
the overall management team if
for no other reason than the fact
that they are managing tens of
millions of dollars of taxpayer
assets used to provide the ser-
vices taxpayers demand
Irsquoll admit that I too am mys-
tifi ed by the under-appreciation
of many fl eet managers I am
continually impressed by the
caliber of todayrsquos public sector
fl eet managers and how they
overcome the challenges they
face day-in and day-out Each
year fl eet managers and their
teams struggle to do more with
less money Perhaps it is be-
cause the personalities of many
fl eet managers who are humble
by nature and not prone to self-
promotion
It is high-time senior man-
agement and elected offi cials
realize the value of their fl eet
managers and utilize this ex-
pertise to its fullest extent My
message to senior management
is a simple one Listen to your
fl eet manager
Let me know what you think
mikeantichbobitcom
MESSAGE TO MANAGEMENTLISTEN TO YOUR FLEET MANAGER
GF07_Editindd 40GF07_Editindd 40 7511 32203 PM7511 32203 PM
The Choice Is Clear mdash And CleanYour fleet can get the same horsepower and torque performance as gasoline for 30 less in fuel costs ndash
and with 60 fewer emissions mdash thanks to ROUSH CleanTech Liquid Propane Injection fuel systems
Propane autogas fuel systems by ROUSH CleanTech let you operate on a price-stable North American-
sourced fuel with no engine modifications required That means yoursquoll get all the benefits of propane
autogas with no compromises in your vehiclersquos factory warranty protection
PERFORMANCE IDENTICAL
VEHICLE WARRANTY IDENTICAL
FUEL COSTS 30 LESS
EMISSIONS 60 LESS
PROPANE AUTOGAS VS GASOLINE
80059ROUSH ROUSHcleantechcom
20075 ndash 2008 2009 ndash 2010 2009 ndash Newer 2009 ndash Newer 2009 ndash NewerFord F-150 Ford F-250 F-350 Ford E-150 E-250 E-350 Ford E-350 DRW Cutaway Ford E-450 DRW Cutaway(54L V8) (54L V8) (54L V8) (54L V8) (68L V10)
UPFITS AVAILABLE
THE ZERO COMPROMISE ALTERNATIVE FUEL SOLUTION
AF0111roushindd 1 121310 125816 PMGF07_C3-C4indd 993GF07_C3-C4indd 993 7511 32340 PM7511 32340 PM
GF07_C3-C4indd 994GF07_C3-C4indd 994 7511 32346 PM7511 32346 PM
- GOVF_991_NO_BOX
- GOVF_992
- GOVF_1
- GOVF_2-3
- GOVF_4-5
- GOVF_6-7
- GOVF_8-13
- GOVF_14-17
- GOVF_18-21
- GOVF_22-23
- GOVF_24-39
- GOVF_40
- GOVF_993
- GOVF_994
-
8 Government Fleet JulyAugust 2011
INDUSTRY NEWS
JACKSONVILLE FL ndash A
fl eet audit conducted by the
City of Jacksonville Offi ce of
Inspector General called for
increased oversight of pro-
curement and inventory pro-
cesses including developing
formal policies and proce-
dures and assuming manage-
ment of all fl eet operations
currently co-managed with
another department
More details are available
at wwwgfl eetcomnews
Keyword Jacksonville
WASHINGTON ndash President Barack Obama
issued a memorandum directing federal agen-
cies that operate the federal fl eet of more than
600000 civilian and non-tactical military ve-
hicles to fi nd ways to reduce petroleum-based
fuel usage and cut costs
The memorandum includes a requirement
that all new light-duty vehicles leased or pur-
chased by agencies must be alternative-fueled
vehicles by Dec 31 2015 Examples given
include hybrid electric compressed natural
gas (CNG) and biofuel vehicles
Executive vehicles used by federal agen-
cies must be mid-size or smaller sedans (un-
less a larger vehicle is critical to the agencyrsquos
mission) and have limited engine sizes
In conjunction with the memorandum
the General Services Administration (GSA)
launched a pilot project to bring electric
vehicles (EVs) into the fl eet The GSA an-
nounced an initial purchase of more than
100 EVs which it will lease to 20 agen-
cies including the Department of Energy
and will be located in Washington DC
Detroit Los Angeles San Diego and San
Francisco The GSA said it will also coordi-
nate the installation of necessary charging
stations for the pilot
Fed Fleet Ordered to Purchase AFVs amp Right-Size
Jacksonville Parts Audit Recommends Increased Oversight
GAO Finds USPS Lacks Funds for Fleet OverhaulWASHINGTON ndash The US Government Accountability Offi ce (GAO) issued a report that
found the US Postal Servicersquos (USPS) fl eet of vehicles is aging seeing higher maintenance
costs as a result and needs new vehicles to meet federal sustainability standards The fl eet
consists of more than 215000 vehicles 192000 of which are light-duty mail delivery
vehicles that operate six days per week
The report said the USPS estimates the cost to replace 185000 delivery vehicles in the
fl eet with new fuel-effi cient gasoline-powered right-hand-drive models would be $58 bil-
lion mdash an unfeasible amount for the agency which is in a grim fi nancial situation
For now its plan is to purchase a small number of minivans for delivery and continue its
policy of maintaining the fl eet rather than purchasing new vehicles
The GAO recommended the USPS develop a strategy and timeline for addressing its
fl eetrsquos needs taking into account the change from a six- to a fi ve-day delivery schedule
consolidating facilities meeting federal requirements and continuing to deliver mail to
131 million residential and business addresses nationwide The USPS plans to deliver its
strategy along with a timeline for addressing the fl eetrsquos needs by December
More details are available at wwwgfl eetcomnews Keyword USPS
VP and Group PublisherSherb Brown
(310) 533-2451 bull SherbBrownbobitcom
PublisherEric Bearly
(310) 533-2579 bull EricBearlybobitcom
Editor and Associate PublisherMike Antich
(310) 533-2467 bull MikeAntichbobitcom
Managing EditorLauren Fletcher
(310) 533-2415 bull LaurenFletcherbobitcom
Senior Editor Grace L Suizo
(310) 533-2414 bull GraceSuizobobitcom
Associate EditorThi Dao
(310) 533-2544 bull ThiDaobobitcom
Web EditorGreg Basich
(310) 533-2572 bull GregBasichbobitcom
Production DirectorManagerKelly Bracken
(310) 533-2574
Brian Peach(310) 533-2548
Art DirectorVince Taroc
Editorial ConsultantHoward Rauch
DISTRICT ADVERTISING MANAGERS
PublisherSales ManagerEric Bearly
(310) 533-2579 bull EricBearlybobitcom
Great LakesRobert Brown Jr
1000 W University Dr Ste 209Rochester MI 48307
(248) 601-2005 FAX (248) 601-2004
RobertBrownbobitcom
Sales amp Marketing CoordinatorTracey Tremblay(310) 533-2518
Chairman Edward J Bobit
President amp Chief Executive Offi cerTy F Bobit
Chief Financial Offi cerRichard E Johnson
Business and Editorial Offi ceBobit Business Media 3520 Challenger Street
Torrance CA 90503-1640FAX (310) 533-2503
Change Service Requested Return AddressGovernment Fleet
PO Box 1068Skokie IL 60076-8068
Printed in USA
PORTLAND OR ndash The Portland Police Bu-
reau announced the redesign of the graphics for
its patrol cars on the Bureaursquos Facebook page
This new design will start to appear as new
cars enter the patrol fl eet Within fi ve years the
Bureau said all marked patrol cars will be solid
blue with white wrapped doors On the doors
are the words ldquoPortland Policerdquo and below
them is the slogan ldquoSworn to protect Dedi-
cated to serverdquo The design displays a red rose
between the words ldquoprotectrdquo and ldquoDedicatedrdquo
Portland Police Bureau Redesigns Patrol CarsThe new design for Portland Ore Police Bureau ve-hicles will be on all marked patrol cars within fi ve years
GF07_Indyindd 8GF07_Indyindd 8 7511 31845 PM7511 31845 PM
wwwagilefleetcom
GF0610agileindd 1 52010 35952 PM
LEASED OR OWNED
Wersquove got the tools for your fl eet
Every fl eet manager knows that
no matter the fl eetmdashleased or
owned big or smallmdashtherersquos a
unique set of tools needed to run
it right Thatrsquos what Fleet Solutions
ismdasha single source of fl eet
management tools and services
that help you manage your fl eet
with unmatched fl exibility
wwwfleetsolutionscom1-866-6LEASES
GF0111merchantsindd 1 12710 13720 PM
GF07_Indyindd 9GF07_Indyindd 9 7511 31846 PM7511 31846 PM
10 Government Fleet JulyAugust 2011
INDUSTRY NEWS
GF0511rmfmaindd 1 41411 44242 PM
Chicago amp Cook County Fleet Maintenance Face Possible ConsolidationCHICAGO ndash A new report issued by the City
of Chicago and Cook County proposes con-
solidating City and County fl eet maintenance
with the City as the service provider and the
County as the client The City would manage
fl eet maintenance operations for County High-
way Departments at a set labor rate plus the
invoiced parts cost County employees would
take vehicles in need of repair to City shops
Decentralized organization of County fl eet
maintenance services was cited as one reason
for proposing the City handle maintenance for
County vehicles In addition the vehicle com-
position for City and County fl eets is similar
which would allow the City to ldquoeasilyrdquo main-
tain County vehicles according to the report
Cost savings estimated in this proposal
would be along the lines of $300000 to
$700000 annually based on results from simi-
lar organizations
CAPE CORAL FL ndash An audit of
Cape Coralrsquos fuel management rec-
ommended a more comprehensive
approach to monitoring the fuel used
by City vehicles The audit did not
fi nd any evidence of fraud illegal
acts or abuse The audit reviewed
acquisition disbursement and man-
agement of fuel from 2006 to 2010
The audit came about after the
Cityrsquos internal fuel use review in fall
2010 fi nding it was unable to ac-
curately track fuel used or purchased
during a several year period
Citing the Cityrsquos fuel management
system (FMS) software as antiquated
and limited the report showed a gen-
eral lack of record-keeping or record
review as primary problems The audit
recommends a number of changes
The software system used doesnrsquot
have vendor support (due to a decision
by the City) and the integrity of the
database storing fuel-related data is
ldquosuspectrdquo according to the audit
The audit also noted the City
recently implemented a number of
policies to improve fuel management
including internal controls to monitor
fuel purchases improvement to soft-
ware application security developing
a comprehensive City Administration
Regulation to address fuel use in City
vehicles and equipment upgrading
the FMS software providing monthly
reports to the City Manager regard-
ing fuel purchases cost allocations to
user departments and creating a new
FMS database to better track future
fuel-related data
The audit recommended the City
acquire an enterprise-level fl eet
management system that provides
fuel-management capabilities rather
than continue solely with fuel-
management software
Cape Coral Audit Shows Fuel Management Improvements
GF07_Indyindd 10GF07_Indyindd 10 7511 31847 PM7511 31847 PM
Government Fleet JulyAugust 2011 11
GO FURTHER with WARD
Monitoring your fl eet and fuel data just got
easier with the industry leading Ward 4
Automated Fuel Management System
Ward 4s cutting-edge yet easy-to-use
technology helps dramatically reduce
expenses while enhancing environmental
sustainability initiatives The Ward 4 suite
of products from EJ Ward includes
wwwejwardcom1800580WARD
Fuel View W4 - accurate advanced
reporting and a user-friendly dashboard
Fuel Control Terminal W4 - highly
confi gurable fueling and data collection
Canceiver W4 - in-vehicle tracking and
communication device
AU TO M AT E D F U E L M A N AG E M E N T
GPS TRACKING
TIRE PRESSURE MANAGEMENT
Introducing the latest generation of Fleet Management Technology from Ward
CANCEIVER FUEL CONTROL
TERMINAL
FUEL VIEW
GF0711ejwardindd 1 7111 82240 AM
Missouri DOT to Close Facilities amp Cut StaffJEFFERSON CITY MO ndash The Mis-
souri Highways and Transportation Com-
mission voted to adopt a plan it said will make the Missouri
Department of Transportation (MoDOT) a smaller agency in
order to provide more funding for road and bridge projects
The plan calls for reducing MoDOTrsquos staff size by 1200
closing 131 facilities and selling more than 740 pieces of
equipment which include cars pickups vans dump trucks
loaders drills and stripers According to the Commission the
plan is projected to save $512 million by 2015
More details of the plan are available at wwwgfl eetcom
news Keyword MoDOT
NEW HAVEN CT ndash The
City of New Haven unveiled
its fi rst hybrid refuse truck
The City said it will result
in a 30-percent savings or
$5000 in fuel consumption
on an annual basis and will
result in reduced mainte-
nance costs due to the ex-
tension of the truckrsquos brakes
lifespan (four times longer
than traditional brakes)
The garbage truck is equipped with a hydraulic hybrid
system While braking the vehicle engages a pump to pres-
surize a reservoir of hydraulic fl uid As the truck starts mov-
ing forward again the fl uid runs through a hydraulic motor
boosting the truck forward and reducing the strain on the
diesel engine
The vehicle cost the City $388000 of which $70000 was
from a grant obtained by the Cityrsquos Offi ce of Sustainability
from Connecticut Department of Transportationrsquos Clean Fuel
Vehicle Program This grant money covers the incremental
cost of the hybrid system over a traditional truck
The City has fl eet of nine refuse trucks and plans to re-
place them with hybrids at the end of each truckrsquos lifespan
On average each vehicle transports 3888 tons of municipal
solid waste per year The City operates a total of 14 hybrids
in its fl eet 13 of which are cars or small SUVs plus the
refuse truck
In related sustainability efforts the City said that in 2007
it started using B-50 biodiesel in its fl eet the highest percent-
age of biodiesel in the Northeast The City also installed
solar-powered lights on a police cruiser as a pilot to cut down
on idling retrofi tted all school buses with pollution control
devices and will be retrofi tting the entire refuse fl eet as well
New Haven Takes Delivery of Hybrid Refuse Truck
The City of New Haven Conn refuse trucks each transport an average 3888 tons of municipal solid waste per year
GF07_Indyindd 11GF07_Indyindd 11 7511 31848 PM7511 31848 PM
GET ON BOARD WITH CHEVIN FLEET SOLUTIONS THE BIGGEST NAME IN FLEET MANAGEMENT SOFTWAREWhether yoursquore a State Municipal or Federal agency our fleet management software helps you manage and effectively maintain your equipment from initial specification through disposal regardless of size complexity or geographical spread
If yoursquore a Municipal agency you may face pressures to extend vehicle replacement cycles relentless mandates for staff reductions and cost cutting as well as political pressure to implement green fleet initiatives
We can give you real-time visibility over complete fleet running costs and utilization queries reports and key performance indicators can be used to accurately predict the right time for vehicle replacement Our fleet management software enables you to increase the value and operating life of equipment by ensuring proper maintenance schedules are adhered to while improving workshop productivity and inventory turns Yoursquoll be able to manage sustainability initiatives and monitor alternative fuel usage and emissions outputs
GF0311chevinindd 2-3 22211 94859 AMGF07_Indyindd 12GF07_Indyindd 12 7511 31848 PM7511 31848 PM
If yoursquore a State agency the trend towards centralization and consolidating of fleet functions may be a challenge You may face increased scrutiny by your customers concerning escalating charge back rates while trying to achieve fleet downsizing goals
Our enterprise fleet management system FleetWave provides a comprehensive suite of flexible General Service fleet tools to support your tactical requirements while providing a holistic view of all fleet related information This allows you to aggregate accurate operational and maintenance costs and automatically generate precise transparent and timely billing for vehicle usage based upon any organization hierarchy With the ability to benchmark fleet utilization based upon the agency department or driver you can use these statistics to make fact based right-sizing decisions
If yoursquore a Federal agency you may be under pressure to reduce greenhouse gas emissions and shrink your dependency on petroleum all while right-sizing your fleet without impacting mission readiness You probably spend countless hours gathering
data to meet regulatory reporting requirements such as DOE and FAST reporting
FleetWave offers unparalleled flexibility and can automatically process and track complete fuel details from any p-card or fuel card provider and seamlessly present your achievements based on benchmarks or scorecards FleetWave can aggregate unlimited data from GSA commercial lessors national accounts and internal workshops then share these details with internal finance and property management systems Yoursquoll achieve organization-wide visibility over utilization and running costs while supporting field level needs for maintenance operator and fuel management functionality
To get on board with Chevin please contact us to arrange a free system review Call (781) 793-0788email saleschevinfleetcomor visit wwwchevinfleetcom
GF0311chevinindd 2-3 22211 94859 AMGF07_Indyindd 13GF07_Indyindd 13 7511 31848 PM7511 31848 PM
14 Government Fleet JulyAugust 2011
Thirty-eight-year fl eet veteran Sam
Lamerato CPFP superintendent
of fl eet maintenance for the City
of Troy Mich was named the 2011 Public
Sector Fleet Manager of the Year by Gov-ernment Fleet magazine at the 2011 Gov-
ernment Fleet Expo amp Conference June 8
in San Diego
Lamerato was one of three fi nalists that
also included Paul Condran equipment
maintenancefl eet manager of the City of
Culver City Calif and Erle Potter PE
CEM state equipment manager of the Vir-
ginia Dept of Transportation (DOT)
Joe Frantz vice president sales sup-
port of award sponsor ARI presented the
award to Lamerato who thanked his staff
industry peers Government Fleet maga-
zine family and fellow fl eet managers
ldquoIt is an honor Irsquom thankful for all of
my mentors which includes all of you
other fl eet managers out thererdquo Lamerato
said ldquoIrsquom thankful to my staff Irsquom thank-
ful to my wife of 36 years for sticking by
me and understanding what I and those of
us in the public sector have to do to serve
the public mdash encourage your staff to be
better and make your systems communi-
ties and departments sustainablerdquo
Lamerato also said he owes thanks to
his biggest life infl uences his parents
ldquoMy father led by example of dedica-
tion and leadership in his workrdquo he said
ldquoTo this day he will call me at night and
ask lsquoDid the City get its moneyrsquos worth to-
dayrsquo My answer is always lsquoYes dad and
then somersquo rdquo
The City of Troyrsquos Sam Lamerato was awarded Government Fleet magazinersquos 2011 Public Sector Fleet Manager of the Year honor Lamerato helped implement a successful insourcing program and led to the Cityrsquos No 1 spot in the ldquo100 Best Fleetsrdquo in 2010
BY CHERYL KNIGHT
SAM LAMERATO NAMED 2011 NAMED 2011 PUBLIC SECTOR PUBLIC SECTOR FLEET MANAGER FLEET MANAGER OF THE YEAROF THE YEAR
GF07_PSFMOYindd 14GF07_PSFMOYindd 14 7511 31922 PM7511 31922 PM
Government Fleet JulyAugust 2011 15
HONORED FOR INITIATIVES amp INDUSTRY INVOLVEMENT
Lameratorsquos initiatives include the suc-
cessful implementation of an in-sourcing
program by the International City Manage-
ment Association being named the 2010
No 1 Fleet in the ldquo100 Best Fleetsrdquo receiv-
ing the Professional Manager of the Year
award for Public Fleets from the American
Public Works Association (APWA) and
developing organizing and producing two
fl eet conferences
He is also a member of the APWA (at
both the state and national level) the Rocky
Mountain Fleet Management Associa-
tion (RMFMA) past chair of the APWA
Fleet Service committee past chair of the
APWA CPFP Governing council Chrysler
Police Advisory board and contributing
author of several APWA fl eet manuals
With an annual fl eet budget of $75 mil-
lion the City of Troyrsquos fl eet department
includes 16 full-time employees on a two-
shift operation and two maintenance facili-
ties Lamerato manages a fl eet of more than
500 pieces of equipment used for 15 public
services departments including fi re police
public works engineering assessing build-
ing and parks and recreation personnel
He also oversees two fueling locations
13 in-sourced service agreements and the
security and maintenance of the public
works facility
RUNNING THE CITY FLEET LIKE A BUSINESS
Lamerato believes a municipal fl eet
needs to be run like a business
ldquoThe fl eet manager must keep his fi nger
on the pulse of his customers to ensure he
is providing the best most economical and
most timely services available in the areardquo
he said
He also stressed the need for continual
communication with City management and
department directors to ensure the fl eet di-
vision meets all expectations
ldquoI think what makes anyone successful
is a passion for their job It is not an 8-5
job for me mdash it is 247rdquo he pointed out ldquoI
am always observant searching for new or
better ways to improve our operation and
reduce our costs while providing depend-
able and effi cient vehicles and equipmentrdquo
Lamerato also emphasized that an im-
portant part of the Cityrsquos smooth-running
operation comes from a devoted team well-
trained staff and technicians who work to-
gether to give the best and most-effi cient
service to the City of Troyrsquos customers
ldquoOver the years wersquove developed a very
dedicated team of fl eet professionals who
enjoy the challenges of todayrsquos vehicles and
technologyrdquo he said ldquoThe team takes ex-
treme pride in their work which is demon-
strated by their fi nished products complet-
ed on schedule and to a high standardrdquo
Lamerato also pointed out the impor-
tance of assembling a team that includes
complementary talents and strengths
ldquoThey constantly impress me with their
technical skills and their professionalism
shown both at work and in their personal
livesrdquo he said ldquoThis crew loves a chal-
lenge and has a reputation for their inno-
vations and creativity while being mindful
of the time and cost on each repair This
earned them fi rst place in lsquo100 Best Fleetsrsquo
in 2010rdquo
After the ldquo100 Bestrdquo recognition the
City council and management acknowl-
edged the fl eet division during a council
meeting attended by staff which was tele-
vised throughout the City
The staff also was provided embroi-
dered shirts and shoulder patches for their
uniforms displaying their No 1 status in
ldquo100 Best Fleetsrdquo
ldquoI would not be where I am today with-
out the infl uence of countless other peers
and fl eet professionals who through net-
working help me grow in my professionrdquo
Lamerato said
IN-SOURCING PROGRAMS HELPS SUSTAINS FLEET DIVISION
Due to the Cityrsquos proactive in-sourcing
program which began eight years ago
the fl eet has successfully weathered the
storm of todayrsquos tougher economic times
The International City Management As-
sociation (ICMA) reviewed the City of
Troyrsquos fl eet operation and found the fl eet
Population 85000Size 36 square milesCity Fleet More than 500 vehicles including Fire and Police two mainte-nance locations with 16 employeesVehicle Info The City owns and operates 500-plus units including a wide range of equipment types mdash from lawn mowers to fi re apparatus
CITY OF TROY MICH FACTS
The City of Troy Mich fl eet services has in-sourced a signifi cant amount of work proving it to be competitive
The Cityrsquos smooth-running operation comes from a devoted well-trained team who work together to provide the best service possible
Sam Lamerato CPFP superintendent of fl eet maintenance for the City of Troy Mich proudly displays a Ford Escape Hybrid
GF07_PSFMOYindd 15GF07_PSFMOYindd 15 7511 31929 PM7511 31929 PM
16 Government Fleet JulyAugust 2011
F L E E T M A N A G E R O F T H E Y E A R
division sustainable
ldquoThe division has in-sourced a signifi -
cant amount of work to more than replace
the reduction of in-house vehicles and equip-
ment and has proven to be competitive in
cost comparisons with contracting vendors
in the private sectorrdquo Lamerato said
This fi nding resulted in the fl eet divi-
sion maintaining current staffi ng and fund-
ing at a time when other divisions were fac-
ing reductions to their budgets and staff
ldquoWhat began with a phone call from a
neighboring city offi cial eight years ago
evolved into 11 signed service agreements
with neighboring communities and school
districtsrdquo he said
Because many cities are dealing with
reduced revenues which in turn reduce the
cityrsquos budget Lamerato emphasized the
importance for fl eet managers to be able to
defend the vehicle replacement fund
ldquoBy having a vehicle replacement
scorecard and backup information on the
cost consequences of vehicles not being re-
placed on a timely basis the fl eet manager
will be prepared to answer challenges by
City management and councilsrdquo he said
He also added that the fl eet manager
must be able to defend their budgets by
having knowledge of what the Cityrsquos fully
burdened shop rate is compared to the sur-
rounding privately owned repair facilities
its direct and indirect repair ratios and its
vehicle-to-technician ratio
EDUCATIONAL PROGRAMS amp INDUSTRY NETWORKS
One of Lameratorsquos personal philoso-
phies exemplifi es the need for educational
programs for City management as well as
citizens to make them aware of the impor-
tance of a well-run fl eet operation to the
overall services provided to them
ldquoTodayrsquos fl eet managers need to spend
time on their shop fl oor reviewing repair
techniques of their staff and attending
training seminars and conferences to net-
work with their peers to broaden and rein-
force their management skillsrdquo he said
Lamerato himself stays actively in-
volved in the industry and personally
helped develop organize and produce two
fl eet conferences
For the past 15 years he has been
co-chair of Education for Michigan
APWA While developing educational
programs for Public Works professionals
for streets water and engineering depart-
ments during that time he noted there
were very few affordable programs geared
toward fl eet personnel
ldquoI made it a goal to develop two pro-
grams a year centrally located in the state
and specifi cally addressing upcoming
changes and current challenges to fl eet op-
erationsrdquo Lamerato said
The programs were opened up to in-
clude vendor booths and equipment dis-
plays While these programs started off on
a smaller scale they quickly grew to sell-
out capacities with waiting lists for ven-
dors display space and even speakers
ldquoWhen reviewing the evaluations at-
tendees comment on the sessions being ex-
tremely helpful in solving current issues and
the opportunity to network with fellow fl eet
personnel and vendorsrdquo Lamerato said
Moving forward Lamerato will continue
to collaborate with city managers and other
city divisions to ensure the City of Troyrsquos
ongoing success for its fl eet division
ldquoWe will continue to work toward our
common goal of providing the best most-
effi cient service for the tax dollars spentrdquo
he said
EDUCATIONbull September 1974 graduate of MOTECH
Automotive Education Centerbull State of Michigan Master Certifi ed
Mechanic amp ASE Master Certifi ed Auto amp MediumHeavy Truck
EMPLOYMENTbull September 1974 Hired by the City of
Troy as Municipal Service Employee (MSE) mdash D classifi cation ndash Serviceman
bull December 1974 Promoted to MSE mdash F classifi cation ndash Mechanic
bull July 1976 Promoted to MSE mdash G clas-sifi cation ndash LeaderHeavy Equipment Mechanic
bull July 1982 Promoted to Temporary Field Supervisor
bull August 1982 Promoted to Superinten-dent of Fleet Maintenance
HOBBIESFAMILYbull Hobbies Traveling fi shing home
improvement and the restoration of a 1966 Ford Mustang
bull Family Wife of 36 years one son two daughters two sons-in-law and four grandchildren
bull Life infl uences and mentors His par-ents former Troy City Manager Frank Gerstenecker and former Public Works Director Donald Spurr
GETTING TO KNOW SAM LAMERATO CPFP
One of the Cityrsquos staff members is shown re-viewing work performed on a fi re apparatus
Lamerato believes in the importance of as-sembling a team that includes complemen-tary talents and strengths
The Cityrsquos mechanics enjoy the challenges of todayrsquos vehicles and technology
The City of Troy oversees more than 500 vehicles including fi re and police and two maintenance locations
GF07_PSFMOYindd 16GF07_PSFMOYindd 16 7511 31932 PM7511 31932 PM
raquo ARI proactively helps the State of Georgia whose fleet exceeds 21000 vehicles
And along with those savings achieve seamless integration of fleet systems and technology for better efficiency
and productivity With our dedicated team and specialized support staff we understand and can serve the
unique needs of government fleets Work in partnership with ARI to build the fleet solution thatrsquos right for you
Learn more 1-800-477-4715
Read the full story and more at wwwarifleetcompartnersatwork
We helped them save their capital
Read the State of Georgia success story at wwwarifleetcompartnersatwork
ARI is the proud sponsor of the 2011 Public Sector Fleet Manager of the Year
Driven fleet professionals Driving results
5862NP G tFl t FINAL2 i dd 1 61411 12 48 34 PMGF07_PSFMOYindd 17GF07_PSFMOYindd 17 7511 31936 PM7511 31936 PM
18 Government Fleet JulyAugust 2011
In 2005 the City of Portlandrsquos City-
Fleet was unranked among the 100
Best Fleets With unhappy custom-
ers little trust and a lack of belief in
their own efforts CityFleet faced an up-
hill battle
Now just a few short years later the
fl eet has been named No 1 among the
100 Best Fleets mdash and has a long list of
accomplishments and proven progress to
back up the title
RISING FROM THE ASHES TO A NEW DAY
In 2005 things looked dour for the
fl eet But at the end of that year the City
hired John Hunt mdash fl eet manager for the
City of Fresno at the time and that yearrsquos
winner of Government Fleetrsquos Public Sec-
tor Fleet Manager of the Year With prov-
en successes the City of Portland hoped
he could breathe new life into the fl eet
Little did they know that over the next
few years Hunt and CityFleet staff would
transform as a team that would rise so
swiftly through the ranks mdash from No 78
in 2006 No 9 in 2007 No 4 in 2008 and
2009 No 2 in 2010 and now No 1
Despite such a dramatic climb on the
day of the announcement Hunt was still
unsure if hersquod secured the top spot mdash
right up until the moment the winner was
announced
ldquoEach year is a new competition with a
fresh clean slate We were No 2 last year
but we knew that didnrsquot mean we couldnrsquot
be beat by another organizationrdquo he said
ldquoBeing named among the 100 Best is
quite an honor because it means that an
organization has made a conscious deci-
sion to improve Portland staff made the
commitment and we are very excited to
be named No 1 this yearrdquo
When Hunt was hired in 2005 the
fl eet had a less-than-stellar reputation and
major hurdles to overcome Fleet needed
to boost operational effi ciency improve
services and fi nd a way to save money
On top of that were greater less tangible
challenges building trust with custom-
ers demonstrating proven best practices
and most of all possessing a high level
of faith
So how did the fl eet get turned around
Hunt said it started with relationships
ldquoThere may be many but I think the
basic secret to success is building trust
and reliability with your team custom-
ers your boss and the elected offi cialsrdquo
he said
Hunt started by identifying employee
strengths and matching them to the right
jobs After creating this strong founda-
tion for the fl eet he looked for opportu-
nities for improvement then gave fl eet
staff tools to help them advance and
achieve success Most importantly he
believed in his team
ldquoWe have staff members who have
been with CityFleet for nearly 30 years
That institutional knowledge is invalu-
able We listened to their ideas for im-
provement and empowered them Once
everyone in the organization believed in
themselves the stakeholders began to
believe in CityFleetrdquo he said ldquoOur staff
is our most valuable resource and City-
Fleet staff worked hard to improve over
the last fi ve years The team has shaped
a refreshed fl eet organization through
monumental changes in business perfor-
mance motivation work environment
attitude effi ciency communication and
cost-effectivenessrdquo
RELATIONSHIPS BUILD THE FLEETHunt and his team also worked very
hard to build customer relationships
They knew creating trust with its custom-
ers was a must for the success of the fl eet
ldquoBuilding trust is important because we
deal with equipment that must be main-
tained properly for the safety of City em-
ployees and the publicrdquo Hunt said ldquoAs a
service provider our goal is to deliver ex-
cellent service to our customers Under-
A SWIFT RISE TO FAMEFrom an unranked position in 2005 to No 2 last year the City of Portland Ore CityFleetrsquos dedication helped the organization shoot quickly to the top and be named No 1 one among the ldquo100 Best Fleetsrdquo
BY SHELLEY MIKA
A few of the accomplishments that have helped the City of Portland Ore rise to the top of the 100 Best Fleets program includebull Accelerated staff development and trainingbull Right-sized fl eet resulting in $4 million in
savingsbull Reduced overtime costs by 89 percentbull Doubled total ASE Master technicians on
staff
AT A GLANCE
GF07_Winnerindd 18GF07_Winnerindd 18 7511 32011 PM7511 32011 PM
Government Fleet JulyAugust 2011 19
standing their needs is the fi rst step and
we strive to provide service in a way that
makes customers want to come to usrdquo
With this charge in mind CityFleet
asked its customers to evaluate fl eet
analyzed the results then targeted large-
scale improvements When individual
concerns arose CityFleet addressed them
face-to-face whenever possible If it was
not possible to do so in person staffers
picked up the phone Then they acted
ldquoAs CityFleet continued to deliver on
promises customer trust in the organiza-
tion grewrdquo Hunt said
Customer satisfaction soon rose now
reaching astonishing levels CityFleet
reached a 98-percent customer satis-
faction rating even with a workload of
27000 work orders each year In fact
recent customer survey scores were more
than double the second-best service pro-
viders in the City
ldquoThese are spectacular results by
any measurerdquo Hunt said ldquoBut the short
time frame in which CityFleet developed
best practices implemented them and
tracked the results is especially impres-
sive And the fact that the results of the
survey indicated that CityFleet improved
more than any other city service surveyed
is astoundingrdquo
As customer satisfaction has continued
to improve so has employeesrsquo belief in
their abilities ldquoEmployees now feel pride
in their workplace see satisfi ed custom-
ers and have come to trust the managers
and themselvesrdquo Hunt said
A LONG LIST OF ACCOMPLISHMENTS
While it rates high among the reasons
CityFleet is successful customer and em-
ployee satisfaction are only the beginning
of a long list of accomplishments To list
all of them over the last year mdash let alone
the last fi ve years mdash would fi ll the pages
of Government Fleet In fact there was
only room for the top highlights on its ap-
plication
ldquoThere are so many other good things
we are doing I kept thinking of more
things I wish we would have added even
after the application had been submittedrdquo
Hunt said
However a few of the fl eetrsquos most
notable accomplishments are as follows
CityFleet
bull Accelerated staff development and
training
bull Right-sized the Cityrsquos fl eet by 192
units saving $4 million
bull Improved repair turnaround times
customer satisfaction and competi-
tiveness
bull Doubled the number of Automotive
Service Excellence (ASE) certifi ed
Master Technicians by offering cer-
tifi cation pay
bull Reduced overtime costs by 89 per-
cent through a more streamlined
workfl ow and new shop tools
bull Reduced commercial repairs by $1
million over two years through reor-
ganization of shop operations
bull Reduced parts costs by $300000 (36
percent) through bar coding inven-
tory management market analysis
and volume purchases
bull Became certifi ed as an Eco-Logical
Business by the Pollution Prevention
Excellence program
bull Recouped $1 million at auction for
the fl eet replacement fund
bull Signifi cantly greened the City fl eet
with the expanded use of hybrid
electric diesel particulate fi lters in-
cab heaters and alternative fuels mdash
developing the largest green fl eet in
the region
bull Implemented recycling efforts
purchased a rock crusher capable
of producing 160 tons of material
per hour use of refi ned oil scrap
metal and battery recycling and
removal of 2200 yards of contami-
nated soil
(Far left) John Hunt fl eet manager for the City of Port-land Ore motivates staff and proudly displays the teamrsquos ldquo100 Best Fleetsrdquo trophy which celebrates the whole teamrsquos efforts Fleet staff members are pictured maintaining ve-hicles and providing necessary repairs
GF07_Winnerindd 19GF07_Winnerindd 19 7511 32013 PM7511 32013 PM
20 Government Fleet JulyAugust 2011
1 0 0 B E S T W I N N E R S
GF0111ferrellgasindd 1 122010 122740 PM
bull Overall reduced the operating bud-
get by $17 million over the last
year and $5 million over the last
two years through new reporting
analysis right-sizing business part-
nerships computer programs time
standards inventory management
staff analysis and implementation
of a new fuel system
Hunt attributes the fl eetrsquos success to
committed staff a competitive business
model and the implementation of key
fl eet best practices He also continually
relies on the advice of past and present
fl eet managers and fl eet organizations
like the American Public Works Asso-
ciation (APWA) National Association
of Fleet Administrators (NAFA) Public
Fleet Managers Association and the Or-
egon Public Fleet Managers Group
ldquoPublic sector fl eets are not in direct
competition with one another so we
share valuable information and ideas all
the time between organizationsrdquo he said
ldquoMany years ago a great fl eet manager
used to say lsquosave your money hard times
are comingrsquo This lesson along with
many others helped prepare us for these
tough fi nancial timesrdquo
LESSONS LEARNED AND TRUST CULTURE BUILT
Along the way Hunt and his team
have learned some valuable lessons other
fl eets can benefi t from too Hunt said
chief among them is building a high trust
culture Part and parcel to that are open
lines of communication and continued
collaboration mdash like the weekly team
meetings he holds listening to concerns
and working directly with staff
Hunt said another excellent way to pro-
mote communication is by establishing a
Labor Management Committee (LMC)
which provides a regular structure for
sharing opinions and suggestions ldquoFor us
the group has become a cohesive force for
change and improvementrdquo he said
In terms of working with customers
Hunt and his team live by the notion of
treating customers the way they would want
to be treated by service professionals
And for the fl eet overall he recom-
mends being proactive rather than reac-
tive and investing heavily in the staff
ldquoGo out and meet with your customers to
fi nd out what they need and show them
that you are listening We proactively
meet with our customers fi nding ways to
help them achieve their goalsrdquo he said
ldquoEncourage teamwork and listen to your
staff mdash they know the business and they
work directly with the customers They
are your greatest assetsrdquo
OFFERING A SINCERE THANKS TO THE INDUSTRY
Hunt said he owes many thanks to
those who helped him lead his fl eet to
success For starters he thanks Govern-ment Fleet INVERS Mobility Solutions
and Tom Johnson for making the program
possible And of course he thanks his own
partners at the City mdash the Mayor and City
Council the Offi ce of Management amp Fi-
nance leadership team the customers and
of course the CityFleet team
ldquoCityFleet collaborates daily to pro-
vide excellent service and fi nd solutions
to each challengerdquo he said ldquoOnce we had
built trust our customers were willing to
provide us with feedback and help us to
understand special project needs from an
operations perspectiverdquo
He also extends gratitude to his
peers ldquoThere are many fl eet profession-
als who donate their time and fl eet anal-
ysis to others in the industry All they
want in return is for another fl eet to be
successful and for the betterment of the
fl eet industry in generalrdquo he said ldquoThis
includes past and present fl eet manag-
ers manufacturers and our vendors Irsquod
like to thank all of those folks for giving
generously to the fl eet industryrdquo
Last he lends a gracious nod to all of
the fl eet families ldquoTheir encouragement
and support make it possible for us to come
to work and do well each dayrdquo he said
STRIVING FOR CONTINUED SUCCESS
As Hunt refl ects on his fl eet be-
ing named No 1 he looks to the hard
work of his team the hard work of his
100 Best competition and the drive the
100 Best program offered his fl eet in its
rise to success ldquoI am extremely proud
of our team both at CityFleet as well
as the bureaus we serve and how we
work together to meet the challenge of
delivering quality service in these tough
economic timesrdquo he said ldquoIt feels great
to be named the No 1 Fleet in North
America but humbling at the same time
All of the fl eets that entered the 100 Best
Fleets program are doing good things
and continue to improve every day The
program is great in that it provides fl eets
with a road map for progressrdquo
Always focused on continuous im-
provement Hunt is sure to celebrate the
success on behalf of the hard work of his
team but is also quick to set new goals
ldquoCityFleet has made a conscious effort
over the last few years to build up the core
foundation of business operationsrdquo Hunt
said ldquoNow we are ready to move forward
and explore new challengesrdquo
SOURCEJohn Hunt fleet manager City of Portland Ore E-mail johnhuntportlandoregongov
CityFleet employees log an average 27000 work orders per year and recent customer service scores have been steadily increasing
GF07_Winnerindd 20GF07_Winnerindd 20 7511 32018 PM7511 32018 PM
When it comes to alternative fuels propane is far and away the best alternative
855-4AUTOGAS
GF0111ferrellgasindd 1 122010 122740 PMGF07_Winnerindd 21GF07_Winnerindd 21 7511 32020 PM7511 32020 PM
22 Government Fleet JulyAugust 2011
The 4th annual Government Fleet
Expo amp Conference (GFX)
held at the San Diego Conven-
tion Center in Southern California
June 6-8 brought together more than
550 public sector fl eet professionals
and industry suppliers
Former MLB all-star pitcher Dave
Dravecky opened with an inspirational
keynote address and Denton Cinque-
grana senior markets editor at OPIS
gave a keynote speech on the state of
the fuel market The conference includ-
ed the 2011 Public Sector Fleet Man-
ager of the Year and ldquo100 Best Fleetsrdquo
awards ceremonies engaging presenta-
tions and panels featuring fl eet experts
numerous networking opportunities
more than 85 exhibit booths and a
chance to explore San Diegorsquos Gaslamp
Quarter
Next yearrsquos event is scheduled for
June 18-20 2012 at the Colorado Con-
vention Center in Denver
Event coverage and an extended
photo gallery are available at www
gfl eetcom Keywords GFX 2011
2011 EXPOUNITES FLEET PROFESSIONALS IN SUNNY SAN DIEGO
Three days of sessions keynote speeches and networking gave at-tendees ideas solutions to take back and test in their fl eets
(Above left) Aaron Alvarado from City of Tempe Ariz conducts a session(Above right) MLB all-star pitcher Dave Dravecky presents a keynote
A networking power session on ldquoFleet Challenges and Solutionsrdquo brought fl eet professionals together to help each other reach their common goals
A pre-session on best practices from the 100 Best Fleets title ldquoLeading the Wayrdquo drew a crowd of fl eet managers looking for ideas to become one of the ldquobestrdquo
GF07_GFXindd 22GF07_GFXindd 22 7511 32054 PM7511 32054 PM
Government Fleet JulyAugust 2011 23
PHO
TOS
CO
UR
TESY
STE
VE
RIL
EY
The GFX show fl oor was packed full of new vehicles and informative displays Attendees spent quality time on the show fl oor learning about new technology and innovations
The 2012 Chevrolet Caprice Police Patrol Ve-hicle was on display
Mitsubishirsquos iMiEV zero-emissions vehicle packs a lot of punch in its small package
MEMA brought an Altec AT37-G telescoping ar-ticulating aerial truck to the show fl oor
Ford and Azure Dynamics brought the Transit Connect Electric to the show
Chevroletrsquos new CNG van was on display which will also be available in an LPG version
LeasePlan amp NJPA sponsored a networking evening at the Hard Rock Cafe
(Above amp Below) At the fi rst opening recep-tion event attendees were given opportuni-ties to network and grab a bite to eat
(Above) EnviroGuard had its low polluting lawn mowers on display
(Left) Attendees had several op-portunities to visit with vendors
(Right) Informative displays and on-site product demos were pro-vided at several booths
GF07_GFXindd 23GF07_GFXindd 23 7511 32105 PM7511 32105 PM
24 Government Fleet JulyAugust 2011
FPAR00360_D209891_VINad_R03indd 1 6911 255 PM
WT0711fordpartsindd 1 61011 43215 PM
The 100 Best Fleets recognizes and rewards peak-performing fl eet operations in North America and identifi es and encourages ever-increasing levels of performance improvement
1 PORTLAND OR John Hunt CPFP 2490 400 7 77
NOTABLE ACCOMPLISHMENTS Despite constantly declining budgets the fl eet accelerated staff development and ramped up training to expand its collective knowledge base The effort dramatically improved repair turnaround times and customer satisfaction Fleet also successfully negotiated ASE Master technician pay doubled personal tool allowance expanded shop tools and increased technician salaries for 2012
2 SAN BERNARDINO COUNTY CA Roger Weaver CPFP 3500 400 6 83
NOTABLE ACCOMPLISHMENTS Implemented comprehensive centralization initiatives with major users (sheriff fi re special districts human services and public works) In response to the economic downturn the department reported cumulative savings andor cost avoidance of $4114135 (FY2010-11 year-to-date and estimated) Some of these reductions are ongoingrecurring from previous years for a grand total of $171 million over the last seven years A ldquoNew Employee Handbookrdquo covering County safety and departmental policies was produced and also reviewed annually during work performance evaluations with all current employees
3 CITY OF COLUMBUS OH Kelly Reagan 3035 2884 4 120
NOTABLE ACCOMPLISHMENTS The City is currently constructing what will be the Cityrsquos fi rst compressed natural gas (CNG) fueling station and the largest and only fast-fi ll CNG station with public access in Ohio The City also increased morale Investments in training and safety equaled tangible results in the morale of City technicians Currently 83 percent of City mechanics are ASE certifi ed 55 percent are Master ASEs (73 employees hold 543 ASE certifi cations) The City also obtained the ASE Blue Seal for the fourth time in 2011 Due to the Cityrsquos increased focus on training testing and safety it has been able to steadily reduce its parts and services expenses thus reducing billing to City agencies
4 CITY OF CONROE TX Thomas Higgs 300 193 1 6
NOTABLE ACCOMPLISHMENTS In 2010 the City implemented an Interlocal Agreement with two external customers adding a total of 75 vehicles without adding a technician and estimated revenues of $83000 or approximately 8 percent of current approved budget Internal fl eet availability was increased from 96 percent to 98-plus percent for internal customers The City saved additional funds by negotiations with parts suppliers for increased discounts and technology utilization It has maintained certifi cation as an ASE Blue Seal shop for the past four years and 100 percent of staff is ASE certifi ed
5 CITY OF CULVER CITY CA Paul Condran 582 32 1 38
NOTABLE ACCOMPLISHMENTS The City held its second Regulatory Technical Summit in 2010 bringing together reps from more than 50 citiesagencies and industry policy makers The fl eet has also accomplished a sustainable fl eet progression 85 percent of the heavy-duty fl eet operates on CNG 28 percent of light-duty overall on-road fl eet is alternative fuelhybrid The City re-powered 12 heavy-duty CNG transit buses with the newest Cummins CNG engines using a $360000 grant The City was also the winner of the 2010 NAFA Fleet Management Association Sustainable Fleet Award for heavy-duty fl eets and has consistently ranked in the top 20 ldquo100 Best Fleetsrdquo since 2004
6 POLK COUNTY FL Bob Stanton CPFP 2575 332 11 35
NOTABLE ACCOMPLISHMENTS The County insourced its third County municipal fl eet operation (City of Ft Meade Fla) into fl eet operations Since 2010 the County has absorbed three municipal fl eet operations The Countyrsquos vehicle leasing program has been expanded to include County municipal governments allowing municipalities to spread limited capital resources over a broader range of vehicles It began using Craigslistcom to sell parts from salvaged vehicle The County also formed and leads a local consortium consisting of the Polk School Board City of Bartow Fla local Florida DOT district offi ce and the County to explore a partnership to collectively bring CNG into the County
7 CITY OF MOLINE IL JD Schulte CPFP 182 215 1 11
NOTABLE ACCOMPLISHMENTS The City has completed negotiations with a vendor selected to remove all lead wheel weights from inventory and supply the City with lead-free weights All Allison World Transmissions have been converted to a fully synthetic fl uid and oil-drain intervals were extended on these units to a full four years All City technicians use laptops on their toolboxes with the ability to view a live dashboard feed for fi ve key performance indicators (KPIs) Technicians are now able to see shop turnaround time for work orders open work orders by status scheduled versus non-scheduled repairs technician productivity by percentage and work orders with potential comebacks
8 CITY OF COLORADO SPRINGS CO Tom Monarco 2468 2053 8 67
NOTABLE ACCOMPLISHMENTS In 2010 the City completed the upgrade of its fl eet information system partnering with one of its customers City Transit to share costs of the upgrade and training It completed its upgrade of the fuel system which consisted of upgrading 11 sites that dispense nearly 22 million gallons of fuel annually Through the use of fuel futures pricing in 2010 the City saved nearly $5 million Fleet has another fuel contract in place for 2011 that should save the City another $4 million
9 CITY OF LOS ANGELES CA Richard Coulson 6007 5102 29 421
NOTABLE ACCOMPLISHMENTS Through evaluating fl eet to ensure it is the right size for operations the City reduced total inventory by more than 900 units Parts expenditures were reduced by carefully identifying preventive maintenance (PM) schedules PM checklists were also revised to maximize technician effi ciency The City has also worked to educate policy makers regarding the ldquoscience of fl eet maintenancerdquo It invested time educating policy makers about the cause and effect relationships between deferring maintenance and deferring vehicle replacements as well as provided tours of fl eet facilities
TOP PUBLIC SECTOR SPONSORED BY
FLEETS RECOGNIZED
RANK FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
Now with Hillsborough County Fla
GF07_Directoryindd 24GF07_Directoryindd 24 7511 34425 PM7511 34425 PM
With 24-hour access FordPartscom allows you to fi nd everything you need anytime you want The VIN search feature is a simple solution to fi nding the exact part you need to get the job done right Therersquos no better way to order parts than FordPartscom
ANY FORD PARTANY TIME
Let VIN search do the work
And you can order any time mdash so therersquos less downtime
FPAR00360_D209891_VINad_R03indd 1 6911 255 PM
WT0711fordpartsindd 1 61011 43215 PMGF07_Directoryindd 25GF07_Directoryindd 25 7511 34427 PM7511 34427 PM
26 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
10 CITY OF RIVERSIDE CA Kris Martinez 1041 320 2 35
NOTABLE ACCOMPLISHMENTS Alternative-fuel use by City vehicles increased The total of alternative fuel in use by the City has increased by 12 percent from 43064 to 48893 gallons of CNG per month reducing air emissions and fl eet operating costs due to the low cost of CNG The percentage of alternative-fuel vehicles in fl eet has increased dramatically The number of targeted vehicle classes has increased from 53 percent to 72 percent and the percent of clean vehicles has increased from 69 percent to 89 percent The City also instituted a Green Action Plan with a goal to reduce mobile sources of pollution by 5 percent through programs and partnerships
11 CITY OF FT LAUDERDALE FL John Rencher 1230 290 1 51
NOTABLE ACCOMPLISHMENTS In 2010 the City concluded a three-year vehicle and equipment utilization study and fl eet right-sizing program resulting in annual budgetary savings of $222300 and capital expenditure savings of more than $13 million It purchased two new hybrid aerial bucket trucks to replace older models using a grant in the amount of $150272 The grant was also used for retrofi tting 730 vehicles with CANceivers a fuel interface device providing accurate fueling data and idle time Fleet also achieved savings from cannibalization of totaled vehicles Instead of auctioning vehicles at $200 per unit the vehicles are retained to be ldquoparted outrdquo to save on parts costs
12 CITY OF AUSTIN TX Gerald Calk 3800 1400 7 199
NOTABLE ACCOMPLISHMENTS Fleet performed a self-assessment identifying areas of concern with a special emphasis on internal controls and environmental compliance Once weaknesses were discovered the City worked on restructuring its organization to cover certain areas as well as ensure compliance with regulatory agencies By doing this self-assessment and aligning operational needs with the overall needs of the City fl eet was able to hire needed personnel to strengthen its organization The City was a recipient of the 2011 NAFA Fleet Management Association Sustainable Fleet award and four of six service centers are ASE Blue Seal certifi ed
13 CITY OF FAYETTEVILLE AR Dennis Pratt 322 236 1 17
NOTABLE ACCOMPLISHMENTS The City continued with its green initiatives in 2010 purchasing one hydraulic launch assist (HLA) Solid Waste side loader started full use of re-refi ned oil with Micro Green oil fi lters and continued with oil sampling driving change intervals The City started using its fl eet information system graphics module to store wiring diagrams warranty and other service information and started using an online vehicle auction company to sell surplus fl eet vehicles Team members have continued their training with increased ASE and EVT certifi cations
14 MANATEE COUNTY FL Michael Brennan 849 499 3 35
NOTABLE ACCOMPLISHMENTS The County revised its preventive maintenance program increasing PM-generated repairs by more than 35 percent while maintaining a 93-percent fl eet availability average It continued reassignment of underutilized units reducing capital spend by more than $800000 The County was also award a $159 million grant for a new central maintenance and transit operations facility Team technicians also placed fi rst in a maintenance competition sponsored by the Florida DOT winning the ldquoknowledge examrdquo The County has also continued a leading role in the County-wide ldquoGreen Teamrdquo promoting environmental stewardship across departmental lines
15 CITY amp COUNTY OF DENVER CO Ernie Ivy 1233 194 7 93
NOTABLE ACCOMPLISHMENTS The Denver Fleet Management Division completed implementation of a new fl eet management software system converting 15 years of historic data and adjusting operations to best utilize the systems features It moved to a City-wide system for tracking procurement streamlining the purchase of parts and materials and increasing accountability The Division also opened a new fl eet facility that is anticipated to be LEED Gold certifi ed and will incorporate employee ideas for improving operations and enhancing customer service
16 CITY OF SACRAMENTO CA Keith Leech 2214 592 6 104
NOTABLE ACCOMPLISHMENTS The City upgraded its Fleet Management Technology Toolkit which are AssetWorks Fleet Focus (M5) and Fuel Focus technology upgrades that provide multiple enhancements and integrations to gather format and disseminate information to establish the business intelligence required to make data-driven decisions Itrsquos return-on-investment (ROI) analysis demonstrated an annual benefi t of $720000 after a pilot program with Zonar GPS telematics and more than $700000 after outsourcing parts management to NAPA Integrated Business Solutions (IBS) The City also participated in a multi-agency municipal project that benchmarked fl eet costs and statistical trends including fl eet utilization fuel consumption and emissions
17 CITY OF FORT WORTH TX Wayne Corum 2990 463 3 108
NOTABLE ACCOMPLISHMENTS The City competed in a managed competition process for vehicle maintenance and was retained as the maintenance provider for the City It is fi nalizing and implementing a National Fuel Contract In the fi rst six months 16 different government agencies from four states have already utilized the contract The City is continuing to expand alternative-fuel use with investments into fueling infrastructure (ethanol propane and electric) and alternative-fuel vehicle acquisitions (hybrid electric and propane)
18 CITY OF ROCHESTER NY Michael Quattrone 2074 205 1 79
NOTABLE ACCOMPLISHMENTS The City completed the Government Fleet Management AllianceFleet Counselor Services certifi cation program at 97 percent It is continuously working on the Divisionrsquos Policy and Procedures manual The City has more than 125 management-approved policy and procedures in 16 different categories providing employees with clarity in City goals daily work and delivering managementrsquos expectations It also developed service level agreements (SLAs) with all customers including seasonal SLAs
19 CITY OF EUGENE OR Tony Jobanek 558 101 1 28
NOTABLE ACCOMPLISHMENTS The Cityrsquos Fleet Services section recently became an Eco-Biz certifi ed fl eet facility The goal of the program is to prevent and minimize pollution generated by small businesses in the Lane County Ore area It implemented a dashboard system that provides key information in a timely manner The City is also proactively in pursuit of an electric technology demonstration program It was identifi ed by the State as one of the fi rst public organizations to participate in demonstration testing of the Toyota plug-in Prius hybrid-electric sedan Mitsubishi iMiEV all-electric sedan and is scheduled to purchase a Nissan LEAF all-electric sedan in summer 2011
20 CITY OF DENTON TX Mike Ellis 615 202 1 21
NOTABLE ACCOMPLISHMENTS The City opened a new alternative-fuel site and began dispensing biodiesel and ethanol products with the projected annual purchase of 664000 gallons of biodiesel and at least 40000 gallons of E-85 It has converted 72 percent of its fuel purchases to biodiesel It deployed fi ltration systems on all landfi ll and refuse equipment to increase oil drain intervals which reduces labor cost and conserves oil while improving reliability It also developed an in-house mentoring program designed to increase productivity effi ciency and knowledge by partnering a less-experienced technician with an ASE-certifi ed Master Technician
RANK FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
GF07_Directoryindd 26GF07_Directoryindd 26 7511 34427 PM7511 34427 PM
GF0711discreteindd 1 7111 91525 AM
INVERS Mobility Solutions bull 6047421145 bull 8663080091
FF0909inversindd 1 9909 21000 PMGF12-54_1-6HouseADindd 1 122910 95043 AM
GF07_Directoryindd 27GF07_Directoryindd 27 7511 34427 PM7511 34427 PM
28 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
GF05-20fcs_fpindd 1 51811 32202 PM
THE FOLLOWING FLEETS LISTED ALPHABETICALLY HAVE BEEN JUDGED AMONG THE 100 BEST FLEETS IN THE NORTH AMERICA
FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
ALACHUA COUNTY FL Ray Griffi n CPM 306 416 2 16
NOTABLE ACCOMPLISHMENTS Implemented ldquo20-percent by 2010 Reduction Planrdquo demonstrating how the County can reduce fuel consumption by 20 percent by 2020 Created Fleet Management Comprehensive Plan an administrative procedure booklet that outlines policies and fl eet management practices and reduced take-home vehicles by 52 percent
ALAMEDA COUNTY CA Doug Bond 1093 0 3 13
NOTABLE ACCOMPLISHMENTS Wrote and implemented new County Ordinance that updated and enhanced vehicle-use polices Reduced fl eet by 80 under-utilized vehicles (7-percent reduction) and replaced 29 vehicles with alternative-fuel units for a savings of $741129 for this fi scal year
ARAPAHOE COUNTY CO Randy Campbell 357 483 2 20
NOTABLE ACCOMPLISHMENTS Initiated full electronic pre- and post-trip inspection program for units that require inspection under Federal Motor Carrier Safety Administration (FMCSA) and Colorado state law The system enables a ldquorepair-before-failurerdquo strategy that lowers operating costs and increases compliance
ATLANTIC COUNTY UTILITIES AUTHORITY NJ Gene Petitt 113 70 2 13
NOTABLE ACCOMPLISHMENTS The County opened a compressed natural gas (CNG) fueling station using $19 million in grant funding to build the facility along with the incremental costs of purchasing 15 CNG vehicles Also implemented green vehicle purchasing and anti-idling policies
AUGUSTA-RICHMOND COUNTY GA Ron Crowden 1265 1259 4 49
NOTABLE ACCOMPLISHMENTS Fleet management shifted procurement funding for public safety vehicles from the General Fund - Capital Outlay to Sales Tax (a shift of $12 million) increasing the number of public safety vehicles purchased over the next fi ve years Allowed contractor to insource repair work for local branch of Salvation Army
CITRUS COUNTY FL Michael Webster 397 165 1 12
NOTABLE ACCOMPLISHMENTS Began education and training program for all user departments within the County Recorded an example of a proper pre-trip inspection of a vehicle and heavy-equipment Also implemented ldquoContinuous Quality Improvementrdquo concept to encourage and promote a more business-like approach to fl eet
CITY OF ALCOA TN Steve Hillis 266 59 1 3
NOTABLE ACCOMPLISHMENTS Instituted an all-staff certifi cation policy for ASE certifi cations Initiated a monthly City-wide Fleet FOCUS report to the management of all user departments covering costs and operational effi ciencies
CITY OF AMES IA Paul Hinderaker 203 80 1 10
NOTABLE ACCOMPLISHMENTS Initiated a system to aggressively reduce past-due PM work allowing technicians to take responsibility for part of a list of overdue items Purchased new independently moveable vehicle lifts which reduces outsourcing work on large vehicles
CITY OF ANAHEIM CA Karl Hopfer 755 535 1 34
NOTABLE ACCOMPLISHMENTS Implemented monthly newsletter highlighting staff accomplishments and special activities as well as a second peer-based employee recognition program Staff training was increased to 18 hours per person minimum through use of in-house cross training and vendor-provided training
CITY OF BELLEVUE WA Peter Bednar 672 369 1 20
NOTABLE ACCOMPLISHMENTS In fi nal phase of $18 million shop modernization project increasing number of work bays per technician from 16 to 23 Utilized $530000 in grant money to help purchase 76 hybrid vehicles Upgraded to a Web-based fl eet management system and issued each technician a 10-inch laptop for ldquoon the fl yrdquo access to fl eet management system
CITY OF BOISE ID Craig Croner CPFP 890 409 5 15
NOTABLE ACCOMPLISHMENTS Completed fi rst year of fully centralized Mobile Fleet Equipment operations resulting in net savings for Parks Dept of 12 percent over 2009 Implemented a city-wide used-vehicle procurement contract Also implemented a centralized Web-based motor pool system at multiple locations around the City
CITY OF CHICAGO IL Patrick Harney 7862 3664 14 635
NOTABLE ACCOMPLISHMENTS Instituted a three-year light-duty vehicle reduction plan for a total end-of-project savings of approximately $1 million Added parts and service lines to new-vehicle and equipment purchase contracts allowing fl eet to receive maintenance services from same contractors from which the City purchases new vehicles and equipment
CITY OF CONCORD NC Daniel Nuckolls CAFM 797 84 1 12
NOTABLE ACCOMPLISHMENTS Introduced Intranet page that allows customers to request services online search work orders and view PM and cost information per vehicle Program was created in-house and at no cost Added fi rst ROUSH propane-powered truck to fl eet operating out of the City airport
CITY OF DURHAM NC Larry Cash 1357 345 3 52
NOTABLE ACCOMPLISHMENTS Embraced Cityrsquos ldquoCulture of Servicerdquo concept based on a three-prong approach service to the customer service to the community and service to the staff City promoted a customer appreciation day which included door prizes and a light breakfast
CITY OF EDMONTON AB Steve Rapanos 3731 697 13 640
NOTABLE ACCOMPLISHMENTS Built a transit bus garage with LEED Silver certifi cation obtained National Safety Mark certifi cation implemented a coolant management system changing the entire fl eet to long-life anti-freeze and engineered a portable detachable winch assembly for pulling ldquodeadrdquo vehicles onto a hoist
GF07_Directoryindd 28GF07_Directoryindd 28 7511 34428 PM7511 34428 PM
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Your Fleet Consulting Experts
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GF05-2011
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GF07_Directoryindd 29GF07_Directoryindd 29 7511 34429 PM7511 34429 PM
30 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
GF0611gfx_sponsorsindd 1 51711 101722 AM
CITY OF FAIRFIELD CA David Renschler CPFP 261 139 1 14
NOTABLE ACCOMPLISHMENTS Installed new GFI Genfare electronic fare boxes on all 56 transit coaches in just three days The City imposed mandatory furlough of 26 days on City employees eliminating 23 vehicles due to under-utilization Also the City extended oil change intervals from 3000 to 5000 miles
CITY OF FARGO ND Harold Pederson 446 324 2 37
NOTABLE ACCOMPLISHMENTS Implemented bar coding of all inventory in both maintenance shops Scheduled four days of additional training in the inventory portion of the Cityrsquos fl eet management software for parts staff which are actively reviewing and liquidating seldom-used and obsolete parts inventory
CITY OF FT WAYNE IN Larry Campbell CPFP 1088 438 2 28
NOTABLE ACCOMPLISHMENTS Developed fi rst-of-its kind hybrid sewer jet truck working with International Eaton and Sewer Equipment of America Continued purchasing additional hybrid vehicles added new LED lights to fueling island for a 77-percent energy savings and removed lead wheel weights from tires for steel weights
CITY OF GOODYEAR AZ Richard Sweepe 354 16 1 6
NOTABLE ACCOMPLISHMENTS Conducted quarterly utilization reviews resulting in $185000 in savings due to removal of under-utilized units Re-purposed trucks from use by Water Division for an eighth of the cost of new vehicles Streamlined vehicle specifi cations
CITY OF HENDERSON NV Robert Murnane 1057 240 1 21
NOTABLE ACCOMPLISHMENTS Started a car-sharing motor pool at City Hall campus implemented the EJ Ward fuel management system at two main fuel locations revised vehicle replacement schedules implemented fl eet downsizing project and entered into joint service agreement with neighboring jurisdiction to handle police motorcycle maintenance
CITY OF IRVING TX Ramiro Lopez 803 127 2 19
NOTABLE ACCOMPLISHMENTS Enhanced communications among staff and customers with focus groups and frequent meetings Cost savings are being realized through fuel pricing fuel conservation and position responsibility enhancements Implemented technician accountability controls increasing performance and fl eet availability
CITY OF KAMLOOPS BC Ian Hammond 292 147 1 19
NOTABLE ACCOMPLISHMENTS Initiated a pilot program to explore hydrogen as an alternate fuel Contracted with a Vancouver Island-based company to install an on-demand hydrogen generator on one of the Cityrsquos service trucks Pilotrsquos initial results show dramatic decreases in CO2 and NOx Staff is certifi ed to perform hydrogen conversions
CITY OF LAKELAND FL Gary McLean CPFP 1088 190 1 30
NOTABLE ACCOMPLISHMENTS Rebuilt vehicle replacement process teaming with departmental leadership and Cityrsquos fl eet Utilization Management Committee (FUMC) Down-sized administrative vehicles reducing purchase and fuel costs Established new auction contract and one-time repair limits as well as $500 repair limit on ldquosparerdquo vehicles
CITY OF LITTLE ROCK AR Wendell Jones 1060 160 2 70
NOTABLE ACCOMPLISHMENTS Increased number of workstations to one cloud computer workstation per technician (from one or two in each shop) Recently began a self-evaluation and improvement plan utilizing Fleet Sentinel Management program
CITY OF LONG BEACH CA Leslie Horikawa 1591 68 8 85
NOTABLE ACCOMPLISHMENTS Implemented rigorous campaign to bring maintenance program to 94-percent completion rate reaching a high of 96 percent Keeping a cap on overtime expenditures and rotating staff and providing opportunities to gain skills in various positions Implementing a loaner pool program as part of a vehicle reduction plan
CITY OF MARIETTABLW GA Scott Lawler 557 104 1 14
NOTABLE ACCOMPLISHMENTS Established an internal online customer survey after vehicleequipment is repaired Focused on preparing and receiving a signed service level agreement (SLA) from Power Utility department which was completed within one year Purchased software allowing fl eet to upload latest service bulletin fi x for re-fl ashing a vehiclersquos ECU
CITY OF MESA AZ Peter Scarafi otti CDM CAFM CEM CPFP 1450 50 2 76
NOTABLE ACCOMPLISHMENTS Warranty Recovery Program is on track to recover more than $600000 in warranty YTD in 2011 recovering $433000 in 2010 Shop employees have more than 300 ASE certifi cations and City has received Clean Cities Coalition Clean Air award for past eight years
CITY OF MIAMI FL Jose Davila Sr 1951 178 1 67
NOTABLE ACCOMPLISHMENTS Improved employeemanagement relations Moved stockroom management in-house Took on yearly inspection of almost 500 commercial hauler trucks Changed the way the City gauges itrsquos employees productivity
CITY OF NEW YORK DCAS NY Stephen Weir 2127 80 0 9
NOTABLE ACCOMPLISHMENTS Spearheaded a number of green initiatives to established NYC as premier Green City in US including commitment to receive 50 Chevrolet Volts by June secure 10 of the fi rst Ford Transit Connect Electric vehicles and secure a no-cost two-year lease for 10 Navistar eStar electric trucks
CITY OF NEW YORK PARKS amp REC NY Keith Kerman 1863 774 8 60
NOTABLE ACCOMPLISHMENTS Completed Agencyrsquos second pilot of B-50 fuel this time for all diesel vehicles in Borough of Staten Island Parks uses B-20 in all vehicles Expecting delivery of fi ve Chevrolet Volts and fi ve Navistar Class 4 all-electric vans for use in playground repair two International hybrid buses and 11 Kenworth hybrid medium-duty trucks
CITY OF OCEANSIDE CA Jeffery Hart 458 25 1 14
NOTABLE ACCOMPLISHMENTS Underwent complete management and offi ce staff change Changed vehicle check-out processes after repairs cross-training staff in areas of emergency vehicles fi re apparatus off-road equipment and fabrication igniting new wave of training opportunities Also ramped up safety program and converted below-ground tanks to biodiesel
CITY OF ROANOKE VA Kenneth Bernard 600 250 1 25
NOTABLE ACCOMPLISHMENTS Implemented new equipment including a Versus scanner 450 kW standby generator Aerosol can recycling unit and nitrogen generator for tire service Also upgraded the shop to be WiFi capable Established positive sustainable maintenance practices and have developed a team with a solid culture
FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
GF07_Directoryindd 30GF07_Directoryindd 30 7511 34429 PM7511 34429 PM
Thank you to the 2011 Sponsors of
wwwGovFleetExpocom
GFX05
-0311
MARK YOUR CALENDAR FOR NEXT YEAR
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05-0311
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32 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
PROTECT YOUR FLEET
GF0711auditindd 1 7111 92820 AM
CITY OF SAN ANTONIO TX Florencio Pena 3715 1075 7 171
NOTABLE ACCOMPLISHMENTS Installed automatic vehicle location (AVL) in approximately 250 Solid Waste Management automated side-loader trucks Currently reviewing equipment lifecycles for many vehicle classes In FY2010 City passed environmental ordinance requiring vehicle purchases to be the most environmentally responsible equipment available
CITY OF SANTA ANA CA Rick Longobart 900 300 1 36
NOTABLE ACCOMPLISHMENTS Developed a cohesive work unit and camaraderie to overcome fi nancial shortfalls City proved in-house maintenance was more cost effi cient than outsourcing functions Demonstrated a $500000 savings through utilization effi ciency and improved communication
CITY OF SUFFOLK VA Jason LaLonde 1100 250 1 22
NOTABLE ACCOMPLISHMENTS With support and assistance from Dept of Budget and Strategic Planning a fl eet chargeback methodology information session was presented to all internal and external customers detailing expense and revenue steam on all facets of fl eet management Outfi tted all recently purchased equipment with LED lighting for increased visibility
CITY OF TAMPA FL Tim Perry 2682 218 2 57
NOTABLE ACCOMPLISHMENTS Authored revised City-wide Vehicle Operations policy which includes provisions for anti-idling cell phone and tobacco use driver training etc Took on responsibility for Tampa Fire Rescuersquos non-combat vehicles and equipment in 2009 completing integration in 2010 Also utilized outside vendor for heavy-tire road calls
CITY OF TEMPE AZ Aaron Alvarado 800 250 2 30
NOTABLE ACCOMPLISHMENTS Implemented ldquoThe Four Disciplines of Execution (4DX)rdquo by Franklin Covey At the City manager level guidance was put out to initiate an internal operating system to begin to change the culture and mind-set of all City departments
CITY OF THOUSAND OAKS CA Larry McKinney 205 405 1 11
NOTABLE ACCOMPLISHMENTS Implemented the following recycled fi lters and anti-freeze used retread tires eliminated lead wheel weights installed new busvehicle wash that uses recycled water installed a 60000-lb bus lift reorganized fl eet warehouse initiated employee and customer service surveys and created online equipment purchase calendar
CITY OF VANCOUVER BC Doug Smith 1680 280 4 240
NOTABLE ACCOMPLISHMENTS Introduced a ldquoMake vs Buyrdquo policy to determine what work should be done in-house versus outsourced Participated in public and private fl eet benchmarking projects Analyzed key performance indicators (KPIs) through fl eet management reports Introduced new fl uid storage and electronic fl uid dispensing management system
CITY OF WILMINGTON DE Ed Stone 593 26 1 14
NOTABLE ACCOMPLISHMENTS Initiated ldquoFast Fleet Loanerrdquo pool program reduced fl eet size by 26 percent for $57000 fuel savings and $391000 capital expenditure savings lowered average fl eet age by one year resulting in $10000 approximate fuel savings lowered fl eetrsquos carbon footprint by replacing 30-percent of trash trucks and retrofi tting 27 additional trash and dump trucks
COLLIER COUNTY FL Daniel Croft 766 391 4 26
NOTABLE ACCOMPLISHMENTS Utilized totaled ambulance and transit bus for parts versus salvage saving more than $30000 in ambulance and $20000 in transit bus parts and components Built and opened vehicle washing system allowing fl eet to clean largest trucks and equipment Also one technician was selected as the State of Florida Bus Mechanic of the Year
COLORADO DEPT OF PERSONNEL ADMIN Kathy Nesbitt 6000 200 3 13
NOTABLE ACCOMPLISHMENTS Completed installation of State-owned E-85 pumps at the downtown Denver motor pool and designed and deployed E-85 tanks at three locations Currently coordinating deployment of 20 all-electric vehicles and developed a petroleum-reduction rebate program returning funds totaling $500000 to State user agencies
COUNTY OF RIVERSIDE CA Robert Howdyshell 4116 0 7 52
NOTABLE ACCOMPLISHMENTS Taking part in initiatives to lead to right-sizing the fl eet and reducing vehicle miles traveled Began right-sizing efforts in April 2010 with identifi cation of all under-utilized vehicles based on mileage versus repair costs totaling 298 vehicles removed from service and sold with 37 additional vehicles retired and sent to auction
COUNTY OF SONOMA CA David Head 1157 196 3 21
NOTABLE ACCOMPLISHMENTS Began process to outsource parts operation to NAPA IBS with no on-site staffi ng required due to use of NAPA and fl eet-based computers Costs were reduced 15-35 percent on most parts staffi ng costs were reduced by more than $230000 and the number of invoices processed per month was reduced from hundreds down to one
DAKOTA COUNTY MN Kevin Schlangen 242 74 1 12
NOTABLE ACCOMPLISHMENTS Developed and implemented fl eet operations and Fleet LockoutTagout procedure manuals as well as implemented Voyager fuel card program Constructed 55000 sq-ft fl eet storage addition to Empire campus with geothermal heating system Also expanded insourcing of fl eet services to three additional fl eets without additional staff
DISTRICT OF COLUMBIA WATER amp SEWER AUTHORITY OZ Fuller 583 1000 2 29
NOTABLE ACCOMPLISHMENTS Implemented green product purchasing and usage initiatives including vehicle lube touch-up paints brake cleaning sprays and other cleaning items Purchasing several electric charging stations for electric vehicle use and have FY-2011 vehicle purchase plans for at least 41 additional alternative-fuel vehicles
EUGENE WATER amp ELECTRIC BOARD OR Gary Lentsch 219 54 1 10
NOTABLE ACCOMPLISHMENTS One of the fi rst fl eets to measure hydraulic system ISO cleanliness and moisture while still on the vehicle Shop is currently being certifi ed toward LEEDrsquos Gold standard Implemented idle and fuel-reduction policy obtaining a 103-percent reduction in fossil fuel usage (over 2009) Also reduced take-home vehicles to on-call staff only
HARFORD COUNTY MD Warren Patrick 1015 123 2 22
NOTABLE ACCOMPLISHMENTS Dramatically increased revenue by implementing new surplus vehicle sales process The new process works not only for fl eet vehicles and equipment but offi ce furniture computers etc Utilize a 27-month historical database to maintain an optimum replacement and disposal schedule
FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
GF07_Directoryindd 32GF07_Directoryindd 32 7511 34435 PM7511 34435 PM
This comprehensive guide contains information on how to
- prevent auditing
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- increase effi ciency and workfl ow processes
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PROTECT PROTECT YOUR FLEETYOUR FLEET
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Public Fleet Audit ndash A Self Assessment Checklist
GF0711auditindd 1 7111 92820 AMGF07_Directoryindd 33GF07_Directoryindd 33 7511 34437 PM7511 34437 PM
34 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
GF0611toolboxindd 1 51311 114257 AM
HOUSTON INDEPENDENT SCHOOL DISTRICT TX Mark Swackhamer 2068 60 6 150
NOTABLE ACCOMPLISHMENTS Increasing number of cameras on 647 buses from two to four All buses support and police vehicles will have telematics for a total count of 1910 units Adding particulate traps to a percentage of buses Also partnering with University of Houstonrsquos Texas Diesel Testing and Research Center on emerging emissions reduction technologies
IDAHO NATIONAL LABORATORY ITS Scott Wold 671 467 2 152
NOTABLE ACCOMPLISHMENTS Replaced almost 75 percent of fl eet with fl ex-fuel vehicles (FFVs) and put 20 new hybrid-electric sedans and SUVs into service for total of 47 hybrid vehicles Began renewing aging bus fl eet increasing fuel economy by 20 percent and carrying 1 additional passenger per vehicle Mini-motor coaches planned to improve fuel mileage by 50 percent
CITY OF INDIANAPOLIS IN John Williams 4397 905 3 106
NOTABLE ACCOMPLISHMENTS Used over 20 key performance indicators (KPIs) to manage 5300 vehicles and pieces of equipment focusing on fi ve areas daily fl eet availability PM and repair operations supply and services administrative operations and customer service Also currently employ 13 ASE Master technicians
JOINT BASE LEWIS MCCHORD FLEET OPERATION WA Michor Gentemann 62 3500 3 100
NOTABLE ACCOMPLISHMENTS Continued to improve fl eet management information system (FMIS) to track man hours spent servicing vehicles and to review the Military Expenditure Limit helping to estimate costs Implemented new inspection process that saves time by pre-evaluating a vehicle before its pulled out of service and brought into the repair shop
KING COUNTY FLEET ADMINISTRATION WA Jennifer Lindwall 1950 364 2 76
NOTABLE ACCOMPLISHMENTS Acquired several clean vehicles including a hybrid service truck that has netted a 30 percent improvement in fuel effi ciency and two hybrid bucket trucks The purchase was offset with $120500 in grants The County fl eet has been right-sized by eliminating 43 under-utilized vehicles and has increased the use of shared vehicles
KNOX COUNTY TN Phillip May 1113 217 2 20
NOTABLE ACCOMPLISHMENTS Reduced total expenditures by 4 percent total department charges by 6 percent fuel usage by 5 percent and parts inventory by 24 percent while increasing production by 6 percent and improved turnaround time by 8 percent The shop earned its second Automotive Service Excellence (ASE) Blue Seal Certifi cation
MONROE COUNTY NY Melvin Rose 940 160 1 17
NOTABLE ACCOMPLISHMENTS Cooperative public-private partnership with Rochester Institute of Technology served as the model for the recently approved E-15 by the federal government Green initiatives and inter-municipal cooperation has led to increase in use of green vehicles reduction of duplicate equipment and the construction of green fueling stations
MONTEREY COUNTY CA Thomas Abear 2074 85 5 18
NOTABLE ACCOMPLISHMENTS Increased the number of hybrids in the Countyrsquos fl eet including hybrid pickup trucks and introduced biodiesel and retired or retrofi tted nearly 100 percent of on-road diesel vehicles with particulate trap fi lters Gave staff additional training opportunities through use of in-house kiosk to access online courses
MONTGOMERY COUNTY MD DEPARTMENT OF GENERAL SERVICES
Millie Souders 2297 0 1 45
NOTABLE ACCOMPLISHMENTS Instituted a fl eet performance improvement program utilizing employee input These employee-driven ideas netted improvements in key performance requirements including increasing police vehicle and administration vehicle availability and preventive maintenance completed in 24 hours to 987 percent
NEW YORK CITY POLICE DEPARTMENT NY Gregory Dimesa 8067 0 13 453
NOTABLE ACCOMPLISHMENTS Developed a proactive preventive maintenance program which compares maintenance history with current fueling mileage showing a 1-percent overall decrease in out-of-service rate and a 12-percent reduction in vehicles requiring a tow The Department is acquiring 373 more hybrid vehicles to join the 477 already in service
NORTH DAKOTA DOT STATE FLEET SERVICES ND Paul Hanson 3329 0 8 11
NOTABLE ACCOMPLISHMENTS Switched to synthetic transmission fl uid in the heavy trucks with automatic transmissions cutting required fl uid changes per year by a third and saving an estimated 1200 gallons of transmission fl uid and 450 man hours per year Also switched to purchasing heavy trucks with synthetic gear lube saving an estimated 750 gallons annually
PALM BEACH COUNTY FLA Douglas Weichman CAFM 2141 1584 3 60
NOTABLE ACCOMPLISHMENTS Implemented replacement rating system that was above the established replacement guidelines and established low-utilization reports to help make asset reduction decisions and stretch lifecycles In addition began purchasing low-rolling resistance tires and BOLT-brand locks for utility-type vehicles to help with key control
PALM BEACH COUNTY SHERIFFrsquoS OFFICE FL Alan Lane 2500 1300 3 32
NOTABLE ACCOMPLISHMENTS Increased focus on deputy safety with tires and brakes replaced on pursuit-type vehciles on a more regular basis eg if tires are worn to 532nds or brake pads are less than 6mm Repair intervals have been increased to a four month 4000 mile schedule saving about $400000 in the Departmentrsquos annual budget
PASCO COUNTY BOARD OF COUNTY COMMISSIONERS FL
Stephen McNaughton CAFM 966 920 3 39
NOTABLE ACCOMPLISHMENTS Implemented a Generator Task Force Program to align generator procurement disposal maintenance fueling and to maintain awareness of generator actions or agreements that impact County interests The fl eet uses a Specifi cation Committee as part of the process of procuring vehicles and equipment for the County
PRINCE GEORGErsquoS COUNTY MD Richard Hilmer 3243 12 2 57
NOTABLE ACCOMPLISHMENTS Due to a 20-percent reduction in staff caused by the recession the fl eet had to turn to upfi tting contractors to outfi t its latest group purchase of police vehicles Following this model 328 police vehicles were outfi tted for a savings of over $460000 in 2011 alone
PRINCE WILLIAM COUNTY VA Matthew Villareale 1107 177 1 35
NOTABLE ACCOMPLISHMENTS Fleet management increased its review of performance data and trends including the length of time by department that each vehicle has been in for service allowing for trending and shifting of priorities The fl eet maintained its E3 (Exemplary Environmental Enterprise) status with the Environmental Excellence Program
FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
GF07_Directoryindd 34GF07_Directoryindd 34 7511 34437 PM7511 34437 PM
USE THE FLEET TOOLBOX TO
Compare your eet using a bull robust benchmarking tool Analyze labor rates bull Reduce vehicle downtimebull Benchmark staf ng against similarly sized eetsbull Ensure JIT inventory processesbull Determine facility size requirementsbull Project employee and labor costsbull Network con dentially with other eet managersbull Review RFP samples and policy manualsbull Join a community of professionals with challenges bull similar to your own at www eettoolboxcom
Ensure JIT inventory processesbull
USE THE FLEET TOOLBOX TO
Compare your eet using a bullrobust benchmarking toolAnalyze labor rates bullReduce vehicle downtimebullBenchmark staf ng against similarly sized eetsbull
INTRODUCING
Equipped with all the tools you need to run an efficient fleet
DEVELOPED BY
GF Toolbox concept FINALindd 1 51311 110342 AM
GF0611toolboxindd 1 51311 114257 AMGF07_Directoryindd 35GF07_Directoryindd 35 7511 34439 PM7511 34439 PM
36 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
wwwfleetcertificationcom
Certify Your Fleet Operation
GF0711certificationindd 1 7111 100056 AM
RICHLAND COUNTY SC William Peters 1147 106 1 24
NOTABLE ACCOMPLISHMENTS Provides weekly fl eet status report to County administrators about vehicle availability and preventive maintenance services performed The fl eet division was instrumental in the development of the Countyrsquos Air Quality policy
SALT RIVER PROJECT AZ Jim Wood 1945 207 6 86
NOTABLE ACCOMPLISHMENTS By using fuel hedging the Department has remained close to its projected budget despite the volatility of the market Transportation Services was 3-percent under budget due in part to staff reductions and careful budget management
SAN ANTONIO WATER SYSTEM TX David Kilbourne 450 724 5 49
NOTABLE ACCOMPLISHMENTS Implemented a fuel card test program allowing drivers to use commercial stations and a GPS test program to monitor location and vehicle operations Set up a sewer cleaning equipment preparation team increasing line cleaning crew time by 40 minutes each day
SANDIA NATIONAL LABORATORIES FLEET SERVICES NM
Mark Crawford 808 2050 4 47
NOTABLE ACCOMPLISHMENTS Received the 2010 GreenGov Presidential Award for involvement in developing constructing and testing a solar-powered cart Uses a driving simulator to help train drivers through a series of computer-generated real-world scenarios
SKOOKUM FORT RILEYGSA WA Michael Powell 1211 380 1 7
NOTABLE ACCOMPLISHMENTS Introduced electric vehicles for use low-mileage use Provides detailed fl eet information to managers including VIN license tag information and the last preventive maintenance date
SNOHOMISH CO PUBLIC WORKS FLEET MGT DIV WA
Allen Mitchell 896 393 3 49
NOTABLE ACCOMPLISHMENTS Sold and redeployed 75 under-utilized vehicles reducing fl eet expenses by $827863 Reduced GHG emissions by 85 percent increasing the Departmentrsquos Evergreen Fleets program rating from a three- to four-star rating on the fi ve-star scale
STATE OF DELAWARE FLEET SERVICES DE Terry Barton 2344 0 0 37
NOTABLE ACCOMPLISHMENTS Because it has no operating repair or fueling facilities Fleet Services provides vehicles for $2645 per day including fuel maintenance 247 roadside assistance EZ Pass and GPS tracking Upgrades to the central operation system will increase ability to make reservations via the Internet freeing up fl eet resources
STATE OF GEORGIA DEPT OF ADMINISTRATIVE SERVICES GA
Ed Finnegan 21670 228 146 4
NOTABLE ACCOMPLISHMENTS Rolled out the ARI Insights Vehicle Mgmt System four months ahead of schedule Arranged to have a permanent rental car from Enterprise placed at state agency that did not qualify for an additional vehicle for a savings of $10000 a 23 percent drop from fees spent the previous years for the rental and staff pick-up and drop-off time
STATE OF KENTUCKY KY Forrest Banta 4723 0 1 28
NOTABLE ACCOMPLISHMENTS As part of the governorrsquos Smart Government Initiative the division is reviewing vehicle usage the possibility of self-insurance revising the take-home vehicle policy and establishing a short-termdaily rental contract The division purchased 125 alternative-fuel vehicles for an average increase in fuel economy of 55 mpg
TOWN OF BUCKEYE AZ Michael DePaulo 231 45 1 5
NOTABLE ACCOMPLISHMENTS Made the decision to outsource on-callafter-hours service for a total cost of $263 a savings of more than $13000 from the previous year Established a motor pool that included eight vehicles for all Town departments
UNIVERSITY OF CALIFORNIA DAVIS CA Richard Battersby 1000 300 1 26
NOTABLE ACCOMPLISHMENTS Through careful analysis and planning lowered operating expenses by 17 percent or $12 million To assist its customers and leadership the department developed an extensive array of fl eet metrics and reports designed to better enable vehicle and transportation decisions
UNIVERSITY OF WASHINGTON WA Jolie Tahara 653 0 1 18
NOTABLE ACCOMPLISHMENTS Reduced the number of yearly scheduled preventive maintenance visits by 30 percent with an overall fl eet availability of 95 percent Fleet services purchased fi ve hybrid step-vans and one hybrid paratransit shuttle to reduce both operating costs and CO2 emissions
VEHICLE AND TRAVEL SERVICES DEPARTMENT OF TECHNOLOGY MANAGEMENT amp BUDGET STATE OF
MICHIGAN MIJoyce Van Coevering 6910 308 1 32
NOTABLE ACCOMPLISHMENTS Streamlined the motor pool reservation system giving users 24-hour access to VTS vehicles The system FleetCommander tracks real-time utilization and displays graphs gauges online forms and a wide variety of reports based on consistent normalized data
WAKE COUNTY NC Thomas Kuryla 873 90 1 15
NOTABLE ACCOMPLISHMENTS Implemented a fuel management software system which allows employees to fi ll up without a fuel card and prevents misuse of County resources The system also collects data through the vehicle OBD connection such as odometer readings idle time run time and OBD codes
WASHINGTON STARE DEPARTMENT OF TRANSPORTATION (WSDOT) WA
Greg Hansen 2314 1354 37 209
NOTABLE ACCOMPLISHMENTS Adjusted its preventive maintenance schedules using fuel consumption as the basis for service rather than time as part of its efforts to reduce agency emissions by 15 percent of 2005 levels by 2020 Has implemented back-up camera and in-cab audible warning device technologies to improve safety and prevent equipment damage
ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
GF07_Directoryindd 36GF07_Directoryindd 36 7511 34439 PM7511 34439 PM
wwwfleetcertificationcomwwwfleetcertificationcom
in partnership with
GF05
-4311
Certify Your Fleet Operation
GF0711certificationindd 1 7111 100056 AMGF07_Directoryindd 37GF07_Directoryindd 37 7511 34442 PM7511 34442 PM
38 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
AFFB11gfcindd 1 52711 74645 AM
2011 lsquo100 BEST FLEETrsquo JUDGESThe pool of judges for the 2011 100 Best Fleets spent countless hours reviewing applications following up with
nominees and lending their expertise to the program This yearrsquos judges were
2011 ELITE FLEETSThis prestigious award is given to the No 1 fl eet winners from the previous four years
which are still meeting the highest standards in fl eet excellence
2010 NO 1 FLEET CITY OF TROY MICH
2008 amp 2009 NO 1 FLEETHILLSBOROUGH COUNTY FLA
2007 NO 1 FLEETVOLUSIA COUNTY FLA
GEORGE BAKERDirector of Central Services
Volusia County Fla MARILYN RAWLINGSFleet Manager
Lee County Fla
MF
SAMUEL LAMERATOSuperintendent of Fleet MaintenanceCity of Troy Mich
STEVE RILEYDirector of Fleet OperationsCity of Coral Gables Fla
GF07_Directoryindd 38GF07_Directoryindd 38 7511 34443 PM7511 34443 PM
Register Now at wwwGreenFleetConferencecom
or call (800) 576 - 8788
OCTOBER 3-4 2011Gaylord Texan bull Grapevine TXThe Green Fleet Conference amp Expo is the only event which focuses
exclusively on environmental sustainability for car and truck fl eets Others may
touch on the subject but Green Fleet Conference amp Expo specializes in
it offering two intense concentrated days of education enterprising dialogue
and engaging exhibits If you are a fl eet manager in either the corporate or
government arena make room in your calendar for this must-attend event
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AFFB11gfcindd 1 52711 74645 AMGF07_Directoryindd 39GF07_Directoryindd 39 7511 34451 PM7511 34451 PM
40 Government Fleet JulyAugust 2011
PUBLIC FORUM By Mike Antich
Why do many in senior
management or elect-
ed offi cials not listen
to their fl eet managers I know
many may dispute this asser-
tion but the reality is that many
public sector fl eet managers do
not have the ear of their manage-
ment and elected offi cials
Herersquos a real-world case in
point One fl eet manager relat-
ed to me that his management
hired an outside consultant to
analyze the performance of
the municipal fl eet and submit
recommendations for improve-
ment The fl eet manager relat-
ing this story to me is held in
high esteem by his peers and
has been very proactive Over
the past several years he made
detailed recommendations on
how to improve the Cityrsquos fl eet
operations however his recom-
mendations fell on deaf ears
When the consulting company
issued its follow-up report it
was enthusiastically received by
management and the city coun-
cil What was distressing to the
fl eet manager is that the consul-
tant recommended exactly what
he had recommended earlier
Why did his recommendations
fall on deaf ears while the al-
most identical recommenda-
tions made by the consultant
were met with enthusiasm
This dilemma is not solely
restricted to fl eet managers
The same complaint is heard
from in-house IT personnel
staff attorneys et al One reason
is that some management value
an outside opinion which
presumably is not vested to
a particular outcome These
proponents argue that a
consultant can offer a different
more objective perspective
about how a problem can be
solved Also consultants are
exposed to a variety of operations
and different methods used to
deal with the same issues facing
your operation But this theory
falls apart when the consultantrsquos
recommendations are identical
to the in-house manager and
one is accepted over the other
The reality is it is a deeper issue
of management not listening
to its in-house subject-matter
experts
Herersquos another example from
a different fl eet manager which
illustrates this point
ldquoMy outfi t hired an outside
consulting company to perform
a fi nancial and operational au-
dit When completing the audit
the consultant wrote a review
The opening comment in the
fi nal review was lsquoYour fl eet is
operating well under benchmark
averagesrsquo They then went on to
make further cost-saving rec-
ommendations After the review
meeting I sent several e-mails
to my reporting offi cials with a
single note lsquoWe paid this outfi t
how much to tell us thisrsquordquo
This fl eet manager went
on to summarize what is at the
heart of this problem ldquoMy point
is what a shame that manage-
ment all the way up the line
wonrsquot ask (then listen to) the
people who know their jobs as to
what would be good actions and
practices to take for operational
cost savings Of course this ap-
plies to all departments and not
just fl eet operations The bottom
line is when will management
learn to listenrdquo
However the blame isnrsquot all
one-sided In the fi nal analysis
many fl eet managers do a very
poor job in elevating their pro-
fessional stature in the eyes of
senior management The sad re-
ality is that if you donrsquot take the
lead in defi ning your expertise as
a professional fl eet manager and
showcasing your value to the
management team someone else
will do so which is often errone-
ous and the source of mispercep-
tions about your capabilities
UNDER-APPRECIATIONThese are turbulent times
for public sector fl eet managers
Many fl eet managers are under-
appreciated by user groups se-
nior management and elected
offi cials Sometimes the fl eet
manager is at fault because he or
she does a poor job of promoting
themselves and their department
to management When money is
scarce and budgets are tight or
need to be cut fl eet managers
quickly fi nd themselves on the
radar screen of elected offi cials
the local news media and tax-
payer watchdog groups
How do you prove you are
doing a good job You may think
you manage a well-run fl eet but
do you have the metrics to sub-
stantiate this assertion If you
can quantify the performance
of your operation to manage-
ment and elected offi cials they
are more likely to appreciate the
value of the service provided
However this lack of un-
derstanding by management is
often the root of inquiries that
put fl eet managers on the defen-
sive attempting to justify their
performance Fleet managers
should not assume management
understands their business and
knows they are doing a good job
If you want to demonstrate you
are competitive you need to de-
velop and measure on an ongo-
ing basis specifi c performance
metrics valuable to your user de-
partments that are available for
review by all interested parties
In todayrsquos weak tax base
fl eet managers can save taxpay-
er dollars by implementing ef-
fective fl eet policy maximizing
fl eet utilization right-sizing the
fl eet optimizing user depart-
ment productivity all while re-
ducing operating expenses The
sad part is that many fl eet man-
agers are not vocal about their
achievements and management
is not fully cognizant of their
contributions to achieving these
goals Fleet managers must be
viewed as valuable members of
the overall management team if
for no other reason than the fact
that they are managing tens of
millions of dollars of taxpayer
assets used to provide the ser-
vices taxpayers demand
Irsquoll admit that I too am mys-
tifi ed by the under-appreciation
of many fl eet managers I am
continually impressed by the
caliber of todayrsquos public sector
fl eet managers and how they
overcome the challenges they
face day-in and day-out Each
year fl eet managers and their
teams struggle to do more with
less money Perhaps it is be-
cause the personalities of many
fl eet managers who are humble
by nature and not prone to self-
promotion
It is high-time senior man-
agement and elected offi cials
realize the value of their fl eet
managers and utilize this ex-
pertise to its fullest extent My
message to senior management
is a simple one Listen to your
fl eet manager
Let me know what you think
mikeantichbobitcom
MESSAGE TO MANAGEMENTLISTEN TO YOUR FLEET MANAGER
GF07_Editindd 40GF07_Editindd 40 7511 32203 PM7511 32203 PM
The Choice Is Clear mdash And CleanYour fleet can get the same horsepower and torque performance as gasoline for 30 less in fuel costs ndash
and with 60 fewer emissions mdash thanks to ROUSH CleanTech Liquid Propane Injection fuel systems
Propane autogas fuel systems by ROUSH CleanTech let you operate on a price-stable North American-
sourced fuel with no engine modifications required That means yoursquoll get all the benefits of propane
autogas with no compromises in your vehiclersquos factory warranty protection
PERFORMANCE IDENTICAL
VEHICLE WARRANTY IDENTICAL
FUEL COSTS 30 LESS
EMISSIONS 60 LESS
PROPANE AUTOGAS VS GASOLINE
80059ROUSH ROUSHcleantechcom
20075 ndash 2008 2009 ndash 2010 2009 ndash Newer 2009 ndash Newer 2009 ndash NewerFord F-150 Ford F-250 F-350 Ford E-150 E-250 E-350 Ford E-350 DRW Cutaway Ford E-450 DRW Cutaway(54L V8) (54L V8) (54L V8) (54L V8) (68L V10)
UPFITS AVAILABLE
THE ZERO COMPROMISE ALTERNATIVE FUEL SOLUTION
AF0111roushindd 1 121310 125816 PMGF07_C3-C4indd 993GF07_C3-C4indd 993 7511 32340 PM7511 32340 PM
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- GOVF_991_NO_BOX
- GOVF_992
- GOVF_1
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- GOVF_22-23
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wwwagilefleetcom
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LEASED OR OWNED
Wersquove got the tools for your fl eet
Every fl eet manager knows that
no matter the fl eetmdashleased or
owned big or smallmdashtherersquos a
unique set of tools needed to run
it right Thatrsquos what Fleet Solutions
ismdasha single source of fl eet
management tools and services
that help you manage your fl eet
with unmatched fl exibility
wwwfleetsolutionscom1-866-6LEASES
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GF07_Indyindd 9GF07_Indyindd 9 7511 31846 PM7511 31846 PM
10 Government Fleet JulyAugust 2011
INDUSTRY NEWS
GF0511rmfmaindd 1 41411 44242 PM
Chicago amp Cook County Fleet Maintenance Face Possible ConsolidationCHICAGO ndash A new report issued by the City
of Chicago and Cook County proposes con-
solidating City and County fl eet maintenance
with the City as the service provider and the
County as the client The City would manage
fl eet maintenance operations for County High-
way Departments at a set labor rate plus the
invoiced parts cost County employees would
take vehicles in need of repair to City shops
Decentralized organization of County fl eet
maintenance services was cited as one reason
for proposing the City handle maintenance for
County vehicles In addition the vehicle com-
position for City and County fl eets is similar
which would allow the City to ldquoeasilyrdquo main-
tain County vehicles according to the report
Cost savings estimated in this proposal
would be along the lines of $300000 to
$700000 annually based on results from simi-
lar organizations
CAPE CORAL FL ndash An audit of
Cape Coralrsquos fuel management rec-
ommended a more comprehensive
approach to monitoring the fuel used
by City vehicles The audit did not
fi nd any evidence of fraud illegal
acts or abuse The audit reviewed
acquisition disbursement and man-
agement of fuel from 2006 to 2010
The audit came about after the
Cityrsquos internal fuel use review in fall
2010 fi nding it was unable to ac-
curately track fuel used or purchased
during a several year period
Citing the Cityrsquos fuel management
system (FMS) software as antiquated
and limited the report showed a gen-
eral lack of record-keeping or record
review as primary problems The audit
recommends a number of changes
The software system used doesnrsquot
have vendor support (due to a decision
by the City) and the integrity of the
database storing fuel-related data is
ldquosuspectrdquo according to the audit
The audit also noted the City
recently implemented a number of
policies to improve fuel management
including internal controls to monitor
fuel purchases improvement to soft-
ware application security developing
a comprehensive City Administration
Regulation to address fuel use in City
vehicles and equipment upgrading
the FMS software providing monthly
reports to the City Manager regard-
ing fuel purchases cost allocations to
user departments and creating a new
FMS database to better track future
fuel-related data
The audit recommended the City
acquire an enterprise-level fl eet
management system that provides
fuel-management capabilities rather
than continue solely with fuel-
management software
Cape Coral Audit Shows Fuel Management Improvements
GF07_Indyindd 10GF07_Indyindd 10 7511 31847 PM7511 31847 PM
Government Fleet JulyAugust 2011 11
GO FURTHER with WARD
Monitoring your fl eet and fuel data just got
easier with the industry leading Ward 4
Automated Fuel Management System
Ward 4s cutting-edge yet easy-to-use
technology helps dramatically reduce
expenses while enhancing environmental
sustainability initiatives The Ward 4 suite
of products from EJ Ward includes
wwwejwardcom1800580WARD
Fuel View W4 - accurate advanced
reporting and a user-friendly dashboard
Fuel Control Terminal W4 - highly
confi gurable fueling and data collection
Canceiver W4 - in-vehicle tracking and
communication device
AU TO M AT E D F U E L M A N AG E M E N T
GPS TRACKING
TIRE PRESSURE MANAGEMENT
Introducing the latest generation of Fleet Management Technology from Ward
CANCEIVER FUEL CONTROL
TERMINAL
FUEL VIEW
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Missouri DOT to Close Facilities amp Cut StaffJEFFERSON CITY MO ndash The Mis-
souri Highways and Transportation Com-
mission voted to adopt a plan it said will make the Missouri
Department of Transportation (MoDOT) a smaller agency in
order to provide more funding for road and bridge projects
The plan calls for reducing MoDOTrsquos staff size by 1200
closing 131 facilities and selling more than 740 pieces of
equipment which include cars pickups vans dump trucks
loaders drills and stripers According to the Commission the
plan is projected to save $512 million by 2015
More details of the plan are available at wwwgfl eetcom
news Keyword MoDOT
NEW HAVEN CT ndash The
City of New Haven unveiled
its fi rst hybrid refuse truck
The City said it will result
in a 30-percent savings or
$5000 in fuel consumption
on an annual basis and will
result in reduced mainte-
nance costs due to the ex-
tension of the truckrsquos brakes
lifespan (four times longer
than traditional brakes)
The garbage truck is equipped with a hydraulic hybrid
system While braking the vehicle engages a pump to pres-
surize a reservoir of hydraulic fl uid As the truck starts mov-
ing forward again the fl uid runs through a hydraulic motor
boosting the truck forward and reducing the strain on the
diesel engine
The vehicle cost the City $388000 of which $70000 was
from a grant obtained by the Cityrsquos Offi ce of Sustainability
from Connecticut Department of Transportationrsquos Clean Fuel
Vehicle Program This grant money covers the incremental
cost of the hybrid system over a traditional truck
The City has fl eet of nine refuse trucks and plans to re-
place them with hybrids at the end of each truckrsquos lifespan
On average each vehicle transports 3888 tons of municipal
solid waste per year The City operates a total of 14 hybrids
in its fl eet 13 of which are cars or small SUVs plus the
refuse truck
In related sustainability efforts the City said that in 2007
it started using B-50 biodiesel in its fl eet the highest percent-
age of biodiesel in the Northeast The City also installed
solar-powered lights on a police cruiser as a pilot to cut down
on idling retrofi tted all school buses with pollution control
devices and will be retrofi tting the entire refuse fl eet as well
New Haven Takes Delivery of Hybrid Refuse Truck
The City of New Haven Conn refuse trucks each transport an average 3888 tons of municipal solid waste per year
GF07_Indyindd 11GF07_Indyindd 11 7511 31848 PM7511 31848 PM
GET ON BOARD WITH CHEVIN FLEET SOLUTIONS THE BIGGEST NAME IN FLEET MANAGEMENT SOFTWAREWhether yoursquore a State Municipal or Federal agency our fleet management software helps you manage and effectively maintain your equipment from initial specification through disposal regardless of size complexity or geographical spread
If yoursquore a Municipal agency you may face pressures to extend vehicle replacement cycles relentless mandates for staff reductions and cost cutting as well as political pressure to implement green fleet initiatives
We can give you real-time visibility over complete fleet running costs and utilization queries reports and key performance indicators can be used to accurately predict the right time for vehicle replacement Our fleet management software enables you to increase the value and operating life of equipment by ensuring proper maintenance schedules are adhered to while improving workshop productivity and inventory turns Yoursquoll be able to manage sustainability initiatives and monitor alternative fuel usage and emissions outputs
GF0311chevinindd 2-3 22211 94859 AMGF07_Indyindd 12GF07_Indyindd 12 7511 31848 PM7511 31848 PM
If yoursquore a State agency the trend towards centralization and consolidating of fleet functions may be a challenge You may face increased scrutiny by your customers concerning escalating charge back rates while trying to achieve fleet downsizing goals
Our enterprise fleet management system FleetWave provides a comprehensive suite of flexible General Service fleet tools to support your tactical requirements while providing a holistic view of all fleet related information This allows you to aggregate accurate operational and maintenance costs and automatically generate precise transparent and timely billing for vehicle usage based upon any organization hierarchy With the ability to benchmark fleet utilization based upon the agency department or driver you can use these statistics to make fact based right-sizing decisions
If yoursquore a Federal agency you may be under pressure to reduce greenhouse gas emissions and shrink your dependency on petroleum all while right-sizing your fleet without impacting mission readiness You probably spend countless hours gathering
data to meet regulatory reporting requirements such as DOE and FAST reporting
FleetWave offers unparalleled flexibility and can automatically process and track complete fuel details from any p-card or fuel card provider and seamlessly present your achievements based on benchmarks or scorecards FleetWave can aggregate unlimited data from GSA commercial lessors national accounts and internal workshops then share these details with internal finance and property management systems Yoursquoll achieve organization-wide visibility over utilization and running costs while supporting field level needs for maintenance operator and fuel management functionality
To get on board with Chevin please contact us to arrange a free system review Call (781) 793-0788email saleschevinfleetcomor visit wwwchevinfleetcom
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14 Government Fleet JulyAugust 2011
Thirty-eight-year fl eet veteran Sam
Lamerato CPFP superintendent
of fl eet maintenance for the City
of Troy Mich was named the 2011 Public
Sector Fleet Manager of the Year by Gov-ernment Fleet magazine at the 2011 Gov-
ernment Fleet Expo amp Conference June 8
in San Diego
Lamerato was one of three fi nalists that
also included Paul Condran equipment
maintenancefl eet manager of the City of
Culver City Calif and Erle Potter PE
CEM state equipment manager of the Vir-
ginia Dept of Transportation (DOT)
Joe Frantz vice president sales sup-
port of award sponsor ARI presented the
award to Lamerato who thanked his staff
industry peers Government Fleet maga-
zine family and fellow fl eet managers
ldquoIt is an honor Irsquom thankful for all of
my mentors which includes all of you
other fl eet managers out thererdquo Lamerato
said ldquoIrsquom thankful to my staff Irsquom thank-
ful to my wife of 36 years for sticking by
me and understanding what I and those of
us in the public sector have to do to serve
the public mdash encourage your staff to be
better and make your systems communi-
ties and departments sustainablerdquo
Lamerato also said he owes thanks to
his biggest life infl uences his parents
ldquoMy father led by example of dedica-
tion and leadership in his workrdquo he said
ldquoTo this day he will call me at night and
ask lsquoDid the City get its moneyrsquos worth to-
dayrsquo My answer is always lsquoYes dad and
then somersquo rdquo
The City of Troyrsquos Sam Lamerato was awarded Government Fleet magazinersquos 2011 Public Sector Fleet Manager of the Year honor Lamerato helped implement a successful insourcing program and led to the Cityrsquos No 1 spot in the ldquo100 Best Fleetsrdquo in 2010
BY CHERYL KNIGHT
SAM LAMERATO NAMED 2011 NAMED 2011 PUBLIC SECTOR PUBLIC SECTOR FLEET MANAGER FLEET MANAGER OF THE YEAROF THE YEAR
GF07_PSFMOYindd 14GF07_PSFMOYindd 14 7511 31922 PM7511 31922 PM
Government Fleet JulyAugust 2011 15
HONORED FOR INITIATIVES amp INDUSTRY INVOLVEMENT
Lameratorsquos initiatives include the suc-
cessful implementation of an in-sourcing
program by the International City Manage-
ment Association being named the 2010
No 1 Fleet in the ldquo100 Best Fleetsrdquo receiv-
ing the Professional Manager of the Year
award for Public Fleets from the American
Public Works Association (APWA) and
developing organizing and producing two
fl eet conferences
He is also a member of the APWA (at
both the state and national level) the Rocky
Mountain Fleet Management Associa-
tion (RMFMA) past chair of the APWA
Fleet Service committee past chair of the
APWA CPFP Governing council Chrysler
Police Advisory board and contributing
author of several APWA fl eet manuals
With an annual fl eet budget of $75 mil-
lion the City of Troyrsquos fl eet department
includes 16 full-time employees on a two-
shift operation and two maintenance facili-
ties Lamerato manages a fl eet of more than
500 pieces of equipment used for 15 public
services departments including fi re police
public works engineering assessing build-
ing and parks and recreation personnel
He also oversees two fueling locations
13 in-sourced service agreements and the
security and maintenance of the public
works facility
RUNNING THE CITY FLEET LIKE A BUSINESS
Lamerato believes a municipal fl eet
needs to be run like a business
ldquoThe fl eet manager must keep his fi nger
on the pulse of his customers to ensure he
is providing the best most economical and
most timely services available in the areardquo
he said
He also stressed the need for continual
communication with City management and
department directors to ensure the fl eet di-
vision meets all expectations
ldquoI think what makes anyone successful
is a passion for their job It is not an 8-5
job for me mdash it is 247rdquo he pointed out ldquoI
am always observant searching for new or
better ways to improve our operation and
reduce our costs while providing depend-
able and effi cient vehicles and equipmentrdquo
Lamerato also emphasized that an im-
portant part of the Cityrsquos smooth-running
operation comes from a devoted team well-
trained staff and technicians who work to-
gether to give the best and most-effi cient
service to the City of Troyrsquos customers
ldquoOver the years wersquove developed a very
dedicated team of fl eet professionals who
enjoy the challenges of todayrsquos vehicles and
technologyrdquo he said ldquoThe team takes ex-
treme pride in their work which is demon-
strated by their fi nished products complet-
ed on schedule and to a high standardrdquo
Lamerato also pointed out the impor-
tance of assembling a team that includes
complementary talents and strengths
ldquoThey constantly impress me with their
technical skills and their professionalism
shown both at work and in their personal
livesrdquo he said ldquoThis crew loves a chal-
lenge and has a reputation for their inno-
vations and creativity while being mindful
of the time and cost on each repair This
earned them fi rst place in lsquo100 Best Fleetsrsquo
in 2010rdquo
After the ldquo100 Bestrdquo recognition the
City council and management acknowl-
edged the fl eet division during a council
meeting attended by staff which was tele-
vised throughout the City
The staff also was provided embroi-
dered shirts and shoulder patches for their
uniforms displaying their No 1 status in
ldquo100 Best Fleetsrdquo
ldquoI would not be where I am today with-
out the infl uence of countless other peers
and fl eet professionals who through net-
working help me grow in my professionrdquo
Lamerato said
IN-SOURCING PROGRAMS HELPS SUSTAINS FLEET DIVISION
Due to the Cityrsquos proactive in-sourcing
program which began eight years ago
the fl eet has successfully weathered the
storm of todayrsquos tougher economic times
The International City Management As-
sociation (ICMA) reviewed the City of
Troyrsquos fl eet operation and found the fl eet
Population 85000Size 36 square milesCity Fleet More than 500 vehicles including Fire and Police two mainte-nance locations with 16 employeesVehicle Info The City owns and operates 500-plus units including a wide range of equipment types mdash from lawn mowers to fi re apparatus
CITY OF TROY MICH FACTS
The City of Troy Mich fl eet services has in-sourced a signifi cant amount of work proving it to be competitive
The Cityrsquos smooth-running operation comes from a devoted well-trained team who work together to provide the best service possible
Sam Lamerato CPFP superintendent of fl eet maintenance for the City of Troy Mich proudly displays a Ford Escape Hybrid
GF07_PSFMOYindd 15GF07_PSFMOYindd 15 7511 31929 PM7511 31929 PM
16 Government Fleet JulyAugust 2011
F L E E T M A N A G E R O F T H E Y E A R
division sustainable
ldquoThe division has in-sourced a signifi -
cant amount of work to more than replace
the reduction of in-house vehicles and equip-
ment and has proven to be competitive in
cost comparisons with contracting vendors
in the private sectorrdquo Lamerato said
This fi nding resulted in the fl eet divi-
sion maintaining current staffi ng and fund-
ing at a time when other divisions were fac-
ing reductions to their budgets and staff
ldquoWhat began with a phone call from a
neighboring city offi cial eight years ago
evolved into 11 signed service agreements
with neighboring communities and school
districtsrdquo he said
Because many cities are dealing with
reduced revenues which in turn reduce the
cityrsquos budget Lamerato emphasized the
importance for fl eet managers to be able to
defend the vehicle replacement fund
ldquoBy having a vehicle replacement
scorecard and backup information on the
cost consequences of vehicles not being re-
placed on a timely basis the fl eet manager
will be prepared to answer challenges by
City management and councilsrdquo he said
He also added that the fl eet manager
must be able to defend their budgets by
having knowledge of what the Cityrsquos fully
burdened shop rate is compared to the sur-
rounding privately owned repair facilities
its direct and indirect repair ratios and its
vehicle-to-technician ratio
EDUCATIONAL PROGRAMS amp INDUSTRY NETWORKS
One of Lameratorsquos personal philoso-
phies exemplifi es the need for educational
programs for City management as well as
citizens to make them aware of the impor-
tance of a well-run fl eet operation to the
overall services provided to them
ldquoTodayrsquos fl eet managers need to spend
time on their shop fl oor reviewing repair
techniques of their staff and attending
training seminars and conferences to net-
work with their peers to broaden and rein-
force their management skillsrdquo he said
Lamerato himself stays actively in-
volved in the industry and personally
helped develop organize and produce two
fl eet conferences
For the past 15 years he has been
co-chair of Education for Michigan
APWA While developing educational
programs for Public Works professionals
for streets water and engineering depart-
ments during that time he noted there
were very few affordable programs geared
toward fl eet personnel
ldquoI made it a goal to develop two pro-
grams a year centrally located in the state
and specifi cally addressing upcoming
changes and current challenges to fl eet op-
erationsrdquo Lamerato said
The programs were opened up to in-
clude vendor booths and equipment dis-
plays While these programs started off on
a smaller scale they quickly grew to sell-
out capacities with waiting lists for ven-
dors display space and even speakers
ldquoWhen reviewing the evaluations at-
tendees comment on the sessions being ex-
tremely helpful in solving current issues and
the opportunity to network with fellow fl eet
personnel and vendorsrdquo Lamerato said
Moving forward Lamerato will continue
to collaborate with city managers and other
city divisions to ensure the City of Troyrsquos
ongoing success for its fl eet division
ldquoWe will continue to work toward our
common goal of providing the best most-
effi cient service for the tax dollars spentrdquo
he said
EDUCATIONbull September 1974 graduate of MOTECH
Automotive Education Centerbull State of Michigan Master Certifi ed
Mechanic amp ASE Master Certifi ed Auto amp MediumHeavy Truck
EMPLOYMENTbull September 1974 Hired by the City of
Troy as Municipal Service Employee (MSE) mdash D classifi cation ndash Serviceman
bull December 1974 Promoted to MSE mdash F classifi cation ndash Mechanic
bull July 1976 Promoted to MSE mdash G clas-sifi cation ndash LeaderHeavy Equipment Mechanic
bull July 1982 Promoted to Temporary Field Supervisor
bull August 1982 Promoted to Superinten-dent of Fleet Maintenance
HOBBIESFAMILYbull Hobbies Traveling fi shing home
improvement and the restoration of a 1966 Ford Mustang
bull Family Wife of 36 years one son two daughters two sons-in-law and four grandchildren
bull Life infl uences and mentors His par-ents former Troy City Manager Frank Gerstenecker and former Public Works Director Donald Spurr
GETTING TO KNOW SAM LAMERATO CPFP
One of the Cityrsquos staff members is shown re-viewing work performed on a fi re apparatus
Lamerato believes in the importance of as-sembling a team that includes complemen-tary talents and strengths
The Cityrsquos mechanics enjoy the challenges of todayrsquos vehicles and technology
The City of Troy oversees more than 500 vehicles including fi re and police and two maintenance locations
GF07_PSFMOYindd 16GF07_PSFMOYindd 16 7511 31932 PM7511 31932 PM
raquo ARI proactively helps the State of Georgia whose fleet exceeds 21000 vehicles
And along with those savings achieve seamless integration of fleet systems and technology for better efficiency
and productivity With our dedicated team and specialized support staff we understand and can serve the
unique needs of government fleets Work in partnership with ARI to build the fleet solution thatrsquos right for you
Learn more 1-800-477-4715
Read the full story and more at wwwarifleetcompartnersatwork
We helped them save their capital
Read the State of Georgia success story at wwwarifleetcompartnersatwork
ARI is the proud sponsor of the 2011 Public Sector Fleet Manager of the Year
Driven fleet professionals Driving results
5862NP G tFl t FINAL2 i dd 1 61411 12 48 34 PMGF07_PSFMOYindd 17GF07_PSFMOYindd 17 7511 31936 PM7511 31936 PM
18 Government Fleet JulyAugust 2011
In 2005 the City of Portlandrsquos City-
Fleet was unranked among the 100
Best Fleets With unhappy custom-
ers little trust and a lack of belief in
their own efforts CityFleet faced an up-
hill battle
Now just a few short years later the
fl eet has been named No 1 among the
100 Best Fleets mdash and has a long list of
accomplishments and proven progress to
back up the title
RISING FROM THE ASHES TO A NEW DAY
In 2005 things looked dour for the
fl eet But at the end of that year the City
hired John Hunt mdash fl eet manager for the
City of Fresno at the time and that yearrsquos
winner of Government Fleetrsquos Public Sec-
tor Fleet Manager of the Year With prov-
en successes the City of Portland hoped
he could breathe new life into the fl eet
Little did they know that over the next
few years Hunt and CityFleet staff would
transform as a team that would rise so
swiftly through the ranks mdash from No 78
in 2006 No 9 in 2007 No 4 in 2008 and
2009 No 2 in 2010 and now No 1
Despite such a dramatic climb on the
day of the announcement Hunt was still
unsure if hersquod secured the top spot mdash
right up until the moment the winner was
announced
ldquoEach year is a new competition with a
fresh clean slate We were No 2 last year
but we knew that didnrsquot mean we couldnrsquot
be beat by another organizationrdquo he said
ldquoBeing named among the 100 Best is
quite an honor because it means that an
organization has made a conscious deci-
sion to improve Portland staff made the
commitment and we are very excited to
be named No 1 this yearrdquo
When Hunt was hired in 2005 the
fl eet had a less-than-stellar reputation and
major hurdles to overcome Fleet needed
to boost operational effi ciency improve
services and fi nd a way to save money
On top of that were greater less tangible
challenges building trust with custom-
ers demonstrating proven best practices
and most of all possessing a high level
of faith
So how did the fl eet get turned around
Hunt said it started with relationships
ldquoThere may be many but I think the
basic secret to success is building trust
and reliability with your team custom-
ers your boss and the elected offi cialsrdquo
he said
Hunt started by identifying employee
strengths and matching them to the right
jobs After creating this strong founda-
tion for the fl eet he looked for opportu-
nities for improvement then gave fl eet
staff tools to help them advance and
achieve success Most importantly he
believed in his team
ldquoWe have staff members who have
been with CityFleet for nearly 30 years
That institutional knowledge is invalu-
able We listened to their ideas for im-
provement and empowered them Once
everyone in the organization believed in
themselves the stakeholders began to
believe in CityFleetrdquo he said ldquoOur staff
is our most valuable resource and City-
Fleet staff worked hard to improve over
the last fi ve years The team has shaped
a refreshed fl eet organization through
monumental changes in business perfor-
mance motivation work environment
attitude effi ciency communication and
cost-effectivenessrdquo
RELATIONSHIPS BUILD THE FLEETHunt and his team also worked very
hard to build customer relationships
They knew creating trust with its custom-
ers was a must for the success of the fl eet
ldquoBuilding trust is important because we
deal with equipment that must be main-
tained properly for the safety of City em-
ployees and the publicrdquo Hunt said ldquoAs a
service provider our goal is to deliver ex-
cellent service to our customers Under-
A SWIFT RISE TO FAMEFrom an unranked position in 2005 to No 2 last year the City of Portland Ore CityFleetrsquos dedication helped the organization shoot quickly to the top and be named No 1 one among the ldquo100 Best Fleetsrdquo
BY SHELLEY MIKA
A few of the accomplishments that have helped the City of Portland Ore rise to the top of the 100 Best Fleets program includebull Accelerated staff development and trainingbull Right-sized fl eet resulting in $4 million in
savingsbull Reduced overtime costs by 89 percentbull Doubled total ASE Master technicians on
staff
AT A GLANCE
GF07_Winnerindd 18GF07_Winnerindd 18 7511 32011 PM7511 32011 PM
Government Fleet JulyAugust 2011 19
standing their needs is the fi rst step and
we strive to provide service in a way that
makes customers want to come to usrdquo
With this charge in mind CityFleet
asked its customers to evaluate fl eet
analyzed the results then targeted large-
scale improvements When individual
concerns arose CityFleet addressed them
face-to-face whenever possible If it was
not possible to do so in person staffers
picked up the phone Then they acted
ldquoAs CityFleet continued to deliver on
promises customer trust in the organiza-
tion grewrdquo Hunt said
Customer satisfaction soon rose now
reaching astonishing levels CityFleet
reached a 98-percent customer satis-
faction rating even with a workload of
27000 work orders each year In fact
recent customer survey scores were more
than double the second-best service pro-
viders in the City
ldquoThese are spectacular results by
any measurerdquo Hunt said ldquoBut the short
time frame in which CityFleet developed
best practices implemented them and
tracked the results is especially impres-
sive And the fact that the results of the
survey indicated that CityFleet improved
more than any other city service surveyed
is astoundingrdquo
As customer satisfaction has continued
to improve so has employeesrsquo belief in
their abilities ldquoEmployees now feel pride
in their workplace see satisfi ed custom-
ers and have come to trust the managers
and themselvesrdquo Hunt said
A LONG LIST OF ACCOMPLISHMENTS
While it rates high among the reasons
CityFleet is successful customer and em-
ployee satisfaction are only the beginning
of a long list of accomplishments To list
all of them over the last year mdash let alone
the last fi ve years mdash would fi ll the pages
of Government Fleet In fact there was
only room for the top highlights on its ap-
plication
ldquoThere are so many other good things
we are doing I kept thinking of more
things I wish we would have added even
after the application had been submittedrdquo
Hunt said
However a few of the fl eetrsquos most
notable accomplishments are as follows
CityFleet
bull Accelerated staff development and
training
bull Right-sized the Cityrsquos fl eet by 192
units saving $4 million
bull Improved repair turnaround times
customer satisfaction and competi-
tiveness
bull Doubled the number of Automotive
Service Excellence (ASE) certifi ed
Master Technicians by offering cer-
tifi cation pay
bull Reduced overtime costs by 89 per-
cent through a more streamlined
workfl ow and new shop tools
bull Reduced commercial repairs by $1
million over two years through reor-
ganization of shop operations
bull Reduced parts costs by $300000 (36
percent) through bar coding inven-
tory management market analysis
and volume purchases
bull Became certifi ed as an Eco-Logical
Business by the Pollution Prevention
Excellence program
bull Recouped $1 million at auction for
the fl eet replacement fund
bull Signifi cantly greened the City fl eet
with the expanded use of hybrid
electric diesel particulate fi lters in-
cab heaters and alternative fuels mdash
developing the largest green fl eet in
the region
bull Implemented recycling efforts
purchased a rock crusher capable
of producing 160 tons of material
per hour use of refi ned oil scrap
metal and battery recycling and
removal of 2200 yards of contami-
nated soil
(Far left) John Hunt fl eet manager for the City of Port-land Ore motivates staff and proudly displays the teamrsquos ldquo100 Best Fleetsrdquo trophy which celebrates the whole teamrsquos efforts Fleet staff members are pictured maintaining ve-hicles and providing necessary repairs
GF07_Winnerindd 19GF07_Winnerindd 19 7511 32013 PM7511 32013 PM
20 Government Fleet JulyAugust 2011
1 0 0 B E S T W I N N E R S
GF0111ferrellgasindd 1 122010 122740 PM
bull Overall reduced the operating bud-
get by $17 million over the last
year and $5 million over the last
two years through new reporting
analysis right-sizing business part-
nerships computer programs time
standards inventory management
staff analysis and implementation
of a new fuel system
Hunt attributes the fl eetrsquos success to
committed staff a competitive business
model and the implementation of key
fl eet best practices He also continually
relies on the advice of past and present
fl eet managers and fl eet organizations
like the American Public Works Asso-
ciation (APWA) National Association
of Fleet Administrators (NAFA) Public
Fleet Managers Association and the Or-
egon Public Fleet Managers Group
ldquoPublic sector fl eets are not in direct
competition with one another so we
share valuable information and ideas all
the time between organizationsrdquo he said
ldquoMany years ago a great fl eet manager
used to say lsquosave your money hard times
are comingrsquo This lesson along with
many others helped prepare us for these
tough fi nancial timesrdquo
LESSONS LEARNED AND TRUST CULTURE BUILT
Along the way Hunt and his team
have learned some valuable lessons other
fl eets can benefi t from too Hunt said
chief among them is building a high trust
culture Part and parcel to that are open
lines of communication and continued
collaboration mdash like the weekly team
meetings he holds listening to concerns
and working directly with staff
Hunt said another excellent way to pro-
mote communication is by establishing a
Labor Management Committee (LMC)
which provides a regular structure for
sharing opinions and suggestions ldquoFor us
the group has become a cohesive force for
change and improvementrdquo he said
In terms of working with customers
Hunt and his team live by the notion of
treating customers the way they would want
to be treated by service professionals
And for the fl eet overall he recom-
mends being proactive rather than reac-
tive and investing heavily in the staff
ldquoGo out and meet with your customers to
fi nd out what they need and show them
that you are listening We proactively
meet with our customers fi nding ways to
help them achieve their goalsrdquo he said
ldquoEncourage teamwork and listen to your
staff mdash they know the business and they
work directly with the customers They
are your greatest assetsrdquo
OFFERING A SINCERE THANKS TO THE INDUSTRY
Hunt said he owes many thanks to
those who helped him lead his fl eet to
success For starters he thanks Govern-ment Fleet INVERS Mobility Solutions
and Tom Johnson for making the program
possible And of course he thanks his own
partners at the City mdash the Mayor and City
Council the Offi ce of Management amp Fi-
nance leadership team the customers and
of course the CityFleet team
ldquoCityFleet collaborates daily to pro-
vide excellent service and fi nd solutions
to each challengerdquo he said ldquoOnce we had
built trust our customers were willing to
provide us with feedback and help us to
understand special project needs from an
operations perspectiverdquo
He also extends gratitude to his
peers ldquoThere are many fl eet profession-
als who donate their time and fl eet anal-
ysis to others in the industry All they
want in return is for another fl eet to be
successful and for the betterment of the
fl eet industry in generalrdquo he said ldquoThis
includes past and present fl eet manag-
ers manufacturers and our vendors Irsquod
like to thank all of those folks for giving
generously to the fl eet industryrdquo
Last he lends a gracious nod to all of
the fl eet families ldquoTheir encouragement
and support make it possible for us to come
to work and do well each dayrdquo he said
STRIVING FOR CONTINUED SUCCESS
As Hunt refl ects on his fl eet be-
ing named No 1 he looks to the hard
work of his team the hard work of his
100 Best competition and the drive the
100 Best program offered his fl eet in its
rise to success ldquoI am extremely proud
of our team both at CityFleet as well
as the bureaus we serve and how we
work together to meet the challenge of
delivering quality service in these tough
economic timesrdquo he said ldquoIt feels great
to be named the No 1 Fleet in North
America but humbling at the same time
All of the fl eets that entered the 100 Best
Fleets program are doing good things
and continue to improve every day The
program is great in that it provides fl eets
with a road map for progressrdquo
Always focused on continuous im-
provement Hunt is sure to celebrate the
success on behalf of the hard work of his
team but is also quick to set new goals
ldquoCityFleet has made a conscious effort
over the last few years to build up the core
foundation of business operationsrdquo Hunt
said ldquoNow we are ready to move forward
and explore new challengesrdquo
SOURCEJohn Hunt fleet manager City of Portland Ore E-mail johnhuntportlandoregongov
CityFleet employees log an average 27000 work orders per year and recent customer service scores have been steadily increasing
GF07_Winnerindd 20GF07_Winnerindd 20 7511 32018 PM7511 32018 PM
When it comes to alternative fuels propane is far and away the best alternative
855-4AUTOGAS
GF0111ferrellgasindd 1 122010 122740 PMGF07_Winnerindd 21GF07_Winnerindd 21 7511 32020 PM7511 32020 PM
22 Government Fleet JulyAugust 2011
The 4th annual Government Fleet
Expo amp Conference (GFX)
held at the San Diego Conven-
tion Center in Southern California
June 6-8 brought together more than
550 public sector fl eet professionals
and industry suppliers
Former MLB all-star pitcher Dave
Dravecky opened with an inspirational
keynote address and Denton Cinque-
grana senior markets editor at OPIS
gave a keynote speech on the state of
the fuel market The conference includ-
ed the 2011 Public Sector Fleet Man-
ager of the Year and ldquo100 Best Fleetsrdquo
awards ceremonies engaging presenta-
tions and panels featuring fl eet experts
numerous networking opportunities
more than 85 exhibit booths and a
chance to explore San Diegorsquos Gaslamp
Quarter
Next yearrsquos event is scheduled for
June 18-20 2012 at the Colorado Con-
vention Center in Denver
Event coverage and an extended
photo gallery are available at www
gfl eetcom Keywords GFX 2011
2011 EXPOUNITES FLEET PROFESSIONALS IN SUNNY SAN DIEGO
Three days of sessions keynote speeches and networking gave at-tendees ideas solutions to take back and test in their fl eets
(Above left) Aaron Alvarado from City of Tempe Ariz conducts a session(Above right) MLB all-star pitcher Dave Dravecky presents a keynote
A networking power session on ldquoFleet Challenges and Solutionsrdquo brought fl eet professionals together to help each other reach their common goals
A pre-session on best practices from the 100 Best Fleets title ldquoLeading the Wayrdquo drew a crowd of fl eet managers looking for ideas to become one of the ldquobestrdquo
GF07_GFXindd 22GF07_GFXindd 22 7511 32054 PM7511 32054 PM
Government Fleet JulyAugust 2011 23
PHO
TOS
CO
UR
TESY
STE
VE
RIL
EY
The GFX show fl oor was packed full of new vehicles and informative displays Attendees spent quality time on the show fl oor learning about new technology and innovations
The 2012 Chevrolet Caprice Police Patrol Ve-hicle was on display
Mitsubishirsquos iMiEV zero-emissions vehicle packs a lot of punch in its small package
MEMA brought an Altec AT37-G telescoping ar-ticulating aerial truck to the show fl oor
Ford and Azure Dynamics brought the Transit Connect Electric to the show
Chevroletrsquos new CNG van was on display which will also be available in an LPG version
LeasePlan amp NJPA sponsored a networking evening at the Hard Rock Cafe
(Above amp Below) At the fi rst opening recep-tion event attendees were given opportuni-ties to network and grab a bite to eat
(Above) EnviroGuard had its low polluting lawn mowers on display
(Left) Attendees had several op-portunities to visit with vendors
(Right) Informative displays and on-site product demos were pro-vided at several booths
GF07_GFXindd 23GF07_GFXindd 23 7511 32105 PM7511 32105 PM
24 Government Fleet JulyAugust 2011
FPAR00360_D209891_VINad_R03indd 1 6911 255 PM
WT0711fordpartsindd 1 61011 43215 PM
The 100 Best Fleets recognizes and rewards peak-performing fl eet operations in North America and identifi es and encourages ever-increasing levels of performance improvement
1 PORTLAND OR John Hunt CPFP 2490 400 7 77
NOTABLE ACCOMPLISHMENTS Despite constantly declining budgets the fl eet accelerated staff development and ramped up training to expand its collective knowledge base The effort dramatically improved repair turnaround times and customer satisfaction Fleet also successfully negotiated ASE Master technician pay doubled personal tool allowance expanded shop tools and increased technician salaries for 2012
2 SAN BERNARDINO COUNTY CA Roger Weaver CPFP 3500 400 6 83
NOTABLE ACCOMPLISHMENTS Implemented comprehensive centralization initiatives with major users (sheriff fi re special districts human services and public works) In response to the economic downturn the department reported cumulative savings andor cost avoidance of $4114135 (FY2010-11 year-to-date and estimated) Some of these reductions are ongoingrecurring from previous years for a grand total of $171 million over the last seven years A ldquoNew Employee Handbookrdquo covering County safety and departmental policies was produced and also reviewed annually during work performance evaluations with all current employees
3 CITY OF COLUMBUS OH Kelly Reagan 3035 2884 4 120
NOTABLE ACCOMPLISHMENTS The City is currently constructing what will be the Cityrsquos fi rst compressed natural gas (CNG) fueling station and the largest and only fast-fi ll CNG station with public access in Ohio The City also increased morale Investments in training and safety equaled tangible results in the morale of City technicians Currently 83 percent of City mechanics are ASE certifi ed 55 percent are Master ASEs (73 employees hold 543 ASE certifi cations) The City also obtained the ASE Blue Seal for the fourth time in 2011 Due to the Cityrsquos increased focus on training testing and safety it has been able to steadily reduce its parts and services expenses thus reducing billing to City agencies
4 CITY OF CONROE TX Thomas Higgs 300 193 1 6
NOTABLE ACCOMPLISHMENTS In 2010 the City implemented an Interlocal Agreement with two external customers adding a total of 75 vehicles without adding a technician and estimated revenues of $83000 or approximately 8 percent of current approved budget Internal fl eet availability was increased from 96 percent to 98-plus percent for internal customers The City saved additional funds by negotiations with parts suppliers for increased discounts and technology utilization It has maintained certifi cation as an ASE Blue Seal shop for the past four years and 100 percent of staff is ASE certifi ed
5 CITY OF CULVER CITY CA Paul Condran 582 32 1 38
NOTABLE ACCOMPLISHMENTS The City held its second Regulatory Technical Summit in 2010 bringing together reps from more than 50 citiesagencies and industry policy makers The fl eet has also accomplished a sustainable fl eet progression 85 percent of the heavy-duty fl eet operates on CNG 28 percent of light-duty overall on-road fl eet is alternative fuelhybrid The City re-powered 12 heavy-duty CNG transit buses with the newest Cummins CNG engines using a $360000 grant The City was also the winner of the 2010 NAFA Fleet Management Association Sustainable Fleet Award for heavy-duty fl eets and has consistently ranked in the top 20 ldquo100 Best Fleetsrdquo since 2004
6 POLK COUNTY FL Bob Stanton CPFP 2575 332 11 35
NOTABLE ACCOMPLISHMENTS The County insourced its third County municipal fl eet operation (City of Ft Meade Fla) into fl eet operations Since 2010 the County has absorbed three municipal fl eet operations The Countyrsquos vehicle leasing program has been expanded to include County municipal governments allowing municipalities to spread limited capital resources over a broader range of vehicles It began using Craigslistcom to sell parts from salvaged vehicle The County also formed and leads a local consortium consisting of the Polk School Board City of Bartow Fla local Florida DOT district offi ce and the County to explore a partnership to collectively bring CNG into the County
7 CITY OF MOLINE IL JD Schulte CPFP 182 215 1 11
NOTABLE ACCOMPLISHMENTS The City has completed negotiations with a vendor selected to remove all lead wheel weights from inventory and supply the City with lead-free weights All Allison World Transmissions have been converted to a fully synthetic fl uid and oil-drain intervals were extended on these units to a full four years All City technicians use laptops on their toolboxes with the ability to view a live dashboard feed for fi ve key performance indicators (KPIs) Technicians are now able to see shop turnaround time for work orders open work orders by status scheduled versus non-scheduled repairs technician productivity by percentage and work orders with potential comebacks
8 CITY OF COLORADO SPRINGS CO Tom Monarco 2468 2053 8 67
NOTABLE ACCOMPLISHMENTS In 2010 the City completed the upgrade of its fl eet information system partnering with one of its customers City Transit to share costs of the upgrade and training It completed its upgrade of the fuel system which consisted of upgrading 11 sites that dispense nearly 22 million gallons of fuel annually Through the use of fuel futures pricing in 2010 the City saved nearly $5 million Fleet has another fuel contract in place for 2011 that should save the City another $4 million
9 CITY OF LOS ANGELES CA Richard Coulson 6007 5102 29 421
NOTABLE ACCOMPLISHMENTS Through evaluating fl eet to ensure it is the right size for operations the City reduced total inventory by more than 900 units Parts expenditures were reduced by carefully identifying preventive maintenance (PM) schedules PM checklists were also revised to maximize technician effi ciency The City has also worked to educate policy makers regarding the ldquoscience of fl eet maintenancerdquo It invested time educating policy makers about the cause and effect relationships between deferring maintenance and deferring vehicle replacements as well as provided tours of fl eet facilities
TOP PUBLIC SECTOR SPONSORED BY
FLEETS RECOGNIZED
RANK FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
Now with Hillsborough County Fla
GF07_Directoryindd 24GF07_Directoryindd 24 7511 34425 PM7511 34425 PM
With 24-hour access FordPartscom allows you to fi nd everything you need anytime you want The VIN search feature is a simple solution to fi nding the exact part you need to get the job done right Therersquos no better way to order parts than FordPartscom
ANY FORD PARTANY TIME
Let VIN search do the work
And you can order any time mdash so therersquos less downtime
FPAR00360_D209891_VINad_R03indd 1 6911 255 PM
WT0711fordpartsindd 1 61011 43215 PMGF07_Directoryindd 25GF07_Directoryindd 25 7511 34427 PM7511 34427 PM
26 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
10 CITY OF RIVERSIDE CA Kris Martinez 1041 320 2 35
NOTABLE ACCOMPLISHMENTS Alternative-fuel use by City vehicles increased The total of alternative fuel in use by the City has increased by 12 percent from 43064 to 48893 gallons of CNG per month reducing air emissions and fl eet operating costs due to the low cost of CNG The percentage of alternative-fuel vehicles in fl eet has increased dramatically The number of targeted vehicle classes has increased from 53 percent to 72 percent and the percent of clean vehicles has increased from 69 percent to 89 percent The City also instituted a Green Action Plan with a goal to reduce mobile sources of pollution by 5 percent through programs and partnerships
11 CITY OF FT LAUDERDALE FL John Rencher 1230 290 1 51
NOTABLE ACCOMPLISHMENTS In 2010 the City concluded a three-year vehicle and equipment utilization study and fl eet right-sizing program resulting in annual budgetary savings of $222300 and capital expenditure savings of more than $13 million It purchased two new hybrid aerial bucket trucks to replace older models using a grant in the amount of $150272 The grant was also used for retrofi tting 730 vehicles with CANceivers a fuel interface device providing accurate fueling data and idle time Fleet also achieved savings from cannibalization of totaled vehicles Instead of auctioning vehicles at $200 per unit the vehicles are retained to be ldquoparted outrdquo to save on parts costs
12 CITY OF AUSTIN TX Gerald Calk 3800 1400 7 199
NOTABLE ACCOMPLISHMENTS Fleet performed a self-assessment identifying areas of concern with a special emphasis on internal controls and environmental compliance Once weaknesses were discovered the City worked on restructuring its organization to cover certain areas as well as ensure compliance with regulatory agencies By doing this self-assessment and aligning operational needs with the overall needs of the City fl eet was able to hire needed personnel to strengthen its organization The City was a recipient of the 2011 NAFA Fleet Management Association Sustainable Fleet award and four of six service centers are ASE Blue Seal certifi ed
13 CITY OF FAYETTEVILLE AR Dennis Pratt 322 236 1 17
NOTABLE ACCOMPLISHMENTS The City continued with its green initiatives in 2010 purchasing one hydraulic launch assist (HLA) Solid Waste side loader started full use of re-refi ned oil with Micro Green oil fi lters and continued with oil sampling driving change intervals The City started using its fl eet information system graphics module to store wiring diagrams warranty and other service information and started using an online vehicle auction company to sell surplus fl eet vehicles Team members have continued their training with increased ASE and EVT certifi cations
14 MANATEE COUNTY FL Michael Brennan 849 499 3 35
NOTABLE ACCOMPLISHMENTS The County revised its preventive maintenance program increasing PM-generated repairs by more than 35 percent while maintaining a 93-percent fl eet availability average It continued reassignment of underutilized units reducing capital spend by more than $800000 The County was also award a $159 million grant for a new central maintenance and transit operations facility Team technicians also placed fi rst in a maintenance competition sponsored by the Florida DOT winning the ldquoknowledge examrdquo The County has also continued a leading role in the County-wide ldquoGreen Teamrdquo promoting environmental stewardship across departmental lines
15 CITY amp COUNTY OF DENVER CO Ernie Ivy 1233 194 7 93
NOTABLE ACCOMPLISHMENTS The Denver Fleet Management Division completed implementation of a new fl eet management software system converting 15 years of historic data and adjusting operations to best utilize the systems features It moved to a City-wide system for tracking procurement streamlining the purchase of parts and materials and increasing accountability The Division also opened a new fl eet facility that is anticipated to be LEED Gold certifi ed and will incorporate employee ideas for improving operations and enhancing customer service
16 CITY OF SACRAMENTO CA Keith Leech 2214 592 6 104
NOTABLE ACCOMPLISHMENTS The City upgraded its Fleet Management Technology Toolkit which are AssetWorks Fleet Focus (M5) and Fuel Focus technology upgrades that provide multiple enhancements and integrations to gather format and disseminate information to establish the business intelligence required to make data-driven decisions Itrsquos return-on-investment (ROI) analysis demonstrated an annual benefi t of $720000 after a pilot program with Zonar GPS telematics and more than $700000 after outsourcing parts management to NAPA Integrated Business Solutions (IBS) The City also participated in a multi-agency municipal project that benchmarked fl eet costs and statistical trends including fl eet utilization fuel consumption and emissions
17 CITY OF FORT WORTH TX Wayne Corum 2990 463 3 108
NOTABLE ACCOMPLISHMENTS The City competed in a managed competition process for vehicle maintenance and was retained as the maintenance provider for the City It is fi nalizing and implementing a National Fuel Contract In the fi rst six months 16 different government agencies from four states have already utilized the contract The City is continuing to expand alternative-fuel use with investments into fueling infrastructure (ethanol propane and electric) and alternative-fuel vehicle acquisitions (hybrid electric and propane)
18 CITY OF ROCHESTER NY Michael Quattrone 2074 205 1 79
NOTABLE ACCOMPLISHMENTS The City completed the Government Fleet Management AllianceFleet Counselor Services certifi cation program at 97 percent It is continuously working on the Divisionrsquos Policy and Procedures manual The City has more than 125 management-approved policy and procedures in 16 different categories providing employees with clarity in City goals daily work and delivering managementrsquos expectations It also developed service level agreements (SLAs) with all customers including seasonal SLAs
19 CITY OF EUGENE OR Tony Jobanek 558 101 1 28
NOTABLE ACCOMPLISHMENTS The Cityrsquos Fleet Services section recently became an Eco-Biz certifi ed fl eet facility The goal of the program is to prevent and minimize pollution generated by small businesses in the Lane County Ore area It implemented a dashboard system that provides key information in a timely manner The City is also proactively in pursuit of an electric technology demonstration program It was identifi ed by the State as one of the fi rst public organizations to participate in demonstration testing of the Toyota plug-in Prius hybrid-electric sedan Mitsubishi iMiEV all-electric sedan and is scheduled to purchase a Nissan LEAF all-electric sedan in summer 2011
20 CITY OF DENTON TX Mike Ellis 615 202 1 21
NOTABLE ACCOMPLISHMENTS The City opened a new alternative-fuel site and began dispensing biodiesel and ethanol products with the projected annual purchase of 664000 gallons of biodiesel and at least 40000 gallons of E-85 It has converted 72 percent of its fuel purchases to biodiesel It deployed fi ltration systems on all landfi ll and refuse equipment to increase oil drain intervals which reduces labor cost and conserves oil while improving reliability It also developed an in-house mentoring program designed to increase productivity effi ciency and knowledge by partnering a less-experienced technician with an ASE-certifi ed Master Technician
RANK FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
GF07_Directoryindd 26GF07_Directoryindd 26 7511 34427 PM7511 34427 PM
GF0711discreteindd 1 7111 91525 AM
INVERS Mobility Solutions bull 6047421145 bull 8663080091
FF0909inversindd 1 9909 21000 PMGF12-54_1-6HouseADindd 1 122910 95043 AM
GF07_Directoryindd 27GF07_Directoryindd 27 7511 34427 PM7511 34427 PM
28 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
GF05-20fcs_fpindd 1 51811 32202 PM
THE FOLLOWING FLEETS LISTED ALPHABETICALLY HAVE BEEN JUDGED AMONG THE 100 BEST FLEETS IN THE NORTH AMERICA
FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
ALACHUA COUNTY FL Ray Griffi n CPM 306 416 2 16
NOTABLE ACCOMPLISHMENTS Implemented ldquo20-percent by 2010 Reduction Planrdquo demonstrating how the County can reduce fuel consumption by 20 percent by 2020 Created Fleet Management Comprehensive Plan an administrative procedure booklet that outlines policies and fl eet management practices and reduced take-home vehicles by 52 percent
ALAMEDA COUNTY CA Doug Bond 1093 0 3 13
NOTABLE ACCOMPLISHMENTS Wrote and implemented new County Ordinance that updated and enhanced vehicle-use polices Reduced fl eet by 80 under-utilized vehicles (7-percent reduction) and replaced 29 vehicles with alternative-fuel units for a savings of $741129 for this fi scal year
ARAPAHOE COUNTY CO Randy Campbell 357 483 2 20
NOTABLE ACCOMPLISHMENTS Initiated full electronic pre- and post-trip inspection program for units that require inspection under Federal Motor Carrier Safety Administration (FMCSA) and Colorado state law The system enables a ldquorepair-before-failurerdquo strategy that lowers operating costs and increases compliance
ATLANTIC COUNTY UTILITIES AUTHORITY NJ Gene Petitt 113 70 2 13
NOTABLE ACCOMPLISHMENTS The County opened a compressed natural gas (CNG) fueling station using $19 million in grant funding to build the facility along with the incremental costs of purchasing 15 CNG vehicles Also implemented green vehicle purchasing and anti-idling policies
AUGUSTA-RICHMOND COUNTY GA Ron Crowden 1265 1259 4 49
NOTABLE ACCOMPLISHMENTS Fleet management shifted procurement funding for public safety vehicles from the General Fund - Capital Outlay to Sales Tax (a shift of $12 million) increasing the number of public safety vehicles purchased over the next fi ve years Allowed contractor to insource repair work for local branch of Salvation Army
CITRUS COUNTY FL Michael Webster 397 165 1 12
NOTABLE ACCOMPLISHMENTS Began education and training program for all user departments within the County Recorded an example of a proper pre-trip inspection of a vehicle and heavy-equipment Also implemented ldquoContinuous Quality Improvementrdquo concept to encourage and promote a more business-like approach to fl eet
CITY OF ALCOA TN Steve Hillis 266 59 1 3
NOTABLE ACCOMPLISHMENTS Instituted an all-staff certifi cation policy for ASE certifi cations Initiated a monthly City-wide Fleet FOCUS report to the management of all user departments covering costs and operational effi ciencies
CITY OF AMES IA Paul Hinderaker 203 80 1 10
NOTABLE ACCOMPLISHMENTS Initiated a system to aggressively reduce past-due PM work allowing technicians to take responsibility for part of a list of overdue items Purchased new independently moveable vehicle lifts which reduces outsourcing work on large vehicles
CITY OF ANAHEIM CA Karl Hopfer 755 535 1 34
NOTABLE ACCOMPLISHMENTS Implemented monthly newsletter highlighting staff accomplishments and special activities as well as a second peer-based employee recognition program Staff training was increased to 18 hours per person minimum through use of in-house cross training and vendor-provided training
CITY OF BELLEVUE WA Peter Bednar 672 369 1 20
NOTABLE ACCOMPLISHMENTS In fi nal phase of $18 million shop modernization project increasing number of work bays per technician from 16 to 23 Utilized $530000 in grant money to help purchase 76 hybrid vehicles Upgraded to a Web-based fl eet management system and issued each technician a 10-inch laptop for ldquoon the fl yrdquo access to fl eet management system
CITY OF BOISE ID Craig Croner CPFP 890 409 5 15
NOTABLE ACCOMPLISHMENTS Completed fi rst year of fully centralized Mobile Fleet Equipment operations resulting in net savings for Parks Dept of 12 percent over 2009 Implemented a city-wide used-vehicle procurement contract Also implemented a centralized Web-based motor pool system at multiple locations around the City
CITY OF CHICAGO IL Patrick Harney 7862 3664 14 635
NOTABLE ACCOMPLISHMENTS Instituted a three-year light-duty vehicle reduction plan for a total end-of-project savings of approximately $1 million Added parts and service lines to new-vehicle and equipment purchase contracts allowing fl eet to receive maintenance services from same contractors from which the City purchases new vehicles and equipment
CITY OF CONCORD NC Daniel Nuckolls CAFM 797 84 1 12
NOTABLE ACCOMPLISHMENTS Introduced Intranet page that allows customers to request services online search work orders and view PM and cost information per vehicle Program was created in-house and at no cost Added fi rst ROUSH propane-powered truck to fl eet operating out of the City airport
CITY OF DURHAM NC Larry Cash 1357 345 3 52
NOTABLE ACCOMPLISHMENTS Embraced Cityrsquos ldquoCulture of Servicerdquo concept based on a three-prong approach service to the customer service to the community and service to the staff City promoted a customer appreciation day which included door prizes and a light breakfast
CITY OF EDMONTON AB Steve Rapanos 3731 697 13 640
NOTABLE ACCOMPLISHMENTS Built a transit bus garage with LEED Silver certifi cation obtained National Safety Mark certifi cation implemented a coolant management system changing the entire fl eet to long-life anti-freeze and engineered a portable detachable winch assembly for pulling ldquodeadrdquo vehicles onto a hoist
GF07_Directoryindd 28GF07_Directoryindd 28 7511 34428 PM7511 34428 PM
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Your Fleet Consulting Experts
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GF05-2011
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GF07_Directoryindd 29GF07_Directoryindd 29 7511 34429 PM7511 34429 PM
30 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
GF0611gfx_sponsorsindd 1 51711 101722 AM
CITY OF FAIRFIELD CA David Renschler CPFP 261 139 1 14
NOTABLE ACCOMPLISHMENTS Installed new GFI Genfare electronic fare boxes on all 56 transit coaches in just three days The City imposed mandatory furlough of 26 days on City employees eliminating 23 vehicles due to under-utilization Also the City extended oil change intervals from 3000 to 5000 miles
CITY OF FARGO ND Harold Pederson 446 324 2 37
NOTABLE ACCOMPLISHMENTS Implemented bar coding of all inventory in both maintenance shops Scheduled four days of additional training in the inventory portion of the Cityrsquos fl eet management software for parts staff which are actively reviewing and liquidating seldom-used and obsolete parts inventory
CITY OF FT WAYNE IN Larry Campbell CPFP 1088 438 2 28
NOTABLE ACCOMPLISHMENTS Developed fi rst-of-its kind hybrid sewer jet truck working with International Eaton and Sewer Equipment of America Continued purchasing additional hybrid vehicles added new LED lights to fueling island for a 77-percent energy savings and removed lead wheel weights from tires for steel weights
CITY OF GOODYEAR AZ Richard Sweepe 354 16 1 6
NOTABLE ACCOMPLISHMENTS Conducted quarterly utilization reviews resulting in $185000 in savings due to removal of under-utilized units Re-purposed trucks from use by Water Division for an eighth of the cost of new vehicles Streamlined vehicle specifi cations
CITY OF HENDERSON NV Robert Murnane 1057 240 1 21
NOTABLE ACCOMPLISHMENTS Started a car-sharing motor pool at City Hall campus implemented the EJ Ward fuel management system at two main fuel locations revised vehicle replacement schedules implemented fl eet downsizing project and entered into joint service agreement with neighboring jurisdiction to handle police motorcycle maintenance
CITY OF IRVING TX Ramiro Lopez 803 127 2 19
NOTABLE ACCOMPLISHMENTS Enhanced communications among staff and customers with focus groups and frequent meetings Cost savings are being realized through fuel pricing fuel conservation and position responsibility enhancements Implemented technician accountability controls increasing performance and fl eet availability
CITY OF KAMLOOPS BC Ian Hammond 292 147 1 19
NOTABLE ACCOMPLISHMENTS Initiated a pilot program to explore hydrogen as an alternate fuel Contracted with a Vancouver Island-based company to install an on-demand hydrogen generator on one of the Cityrsquos service trucks Pilotrsquos initial results show dramatic decreases in CO2 and NOx Staff is certifi ed to perform hydrogen conversions
CITY OF LAKELAND FL Gary McLean CPFP 1088 190 1 30
NOTABLE ACCOMPLISHMENTS Rebuilt vehicle replacement process teaming with departmental leadership and Cityrsquos fl eet Utilization Management Committee (FUMC) Down-sized administrative vehicles reducing purchase and fuel costs Established new auction contract and one-time repair limits as well as $500 repair limit on ldquosparerdquo vehicles
CITY OF LITTLE ROCK AR Wendell Jones 1060 160 2 70
NOTABLE ACCOMPLISHMENTS Increased number of workstations to one cloud computer workstation per technician (from one or two in each shop) Recently began a self-evaluation and improvement plan utilizing Fleet Sentinel Management program
CITY OF LONG BEACH CA Leslie Horikawa 1591 68 8 85
NOTABLE ACCOMPLISHMENTS Implemented rigorous campaign to bring maintenance program to 94-percent completion rate reaching a high of 96 percent Keeping a cap on overtime expenditures and rotating staff and providing opportunities to gain skills in various positions Implementing a loaner pool program as part of a vehicle reduction plan
CITY OF MARIETTABLW GA Scott Lawler 557 104 1 14
NOTABLE ACCOMPLISHMENTS Established an internal online customer survey after vehicleequipment is repaired Focused on preparing and receiving a signed service level agreement (SLA) from Power Utility department which was completed within one year Purchased software allowing fl eet to upload latest service bulletin fi x for re-fl ashing a vehiclersquos ECU
CITY OF MESA AZ Peter Scarafi otti CDM CAFM CEM CPFP 1450 50 2 76
NOTABLE ACCOMPLISHMENTS Warranty Recovery Program is on track to recover more than $600000 in warranty YTD in 2011 recovering $433000 in 2010 Shop employees have more than 300 ASE certifi cations and City has received Clean Cities Coalition Clean Air award for past eight years
CITY OF MIAMI FL Jose Davila Sr 1951 178 1 67
NOTABLE ACCOMPLISHMENTS Improved employeemanagement relations Moved stockroom management in-house Took on yearly inspection of almost 500 commercial hauler trucks Changed the way the City gauges itrsquos employees productivity
CITY OF NEW YORK DCAS NY Stephen Weir 2127 80 0 9
NOTABLE ACCOMPLISHMENTS Spearheaded a number of green initiatives to established NYC as premier Green City in US including commitment to receive 50 Chevrolet Volts by June secure 10 of the fi rst Ford Transit Connect Electric vehicles and secure a no-cost two-year lease for 10 Navistar eStar electric trucks
CITY OF NEW YORK PARKS amp REC NY Keith Kerman 1863 774 8 60
NOTABLE ACCOMPLISHMENTS Completed Agencyrsquos second pilot of B-50 fuel this time for all diesel vehicles in Borough of Staten Island Parks uses B-20 in all vehicles Expecting delivery of fi ve Chevrolet Volts and fi ve Navistar Class 4 all-electric vans for use in playground repair two International hybrid buses and 11 Kenworth hybrid medium-duty trucks
CITY OF OCEANSIDE CA Jeffery Hart 458 25 1 14
NOTABLE ACCOMPLISHMENTS Underwent complete management and offi ce staff change Changed vehicle check-out processes after repairs cross-training staff in areas of emergency vehicles fi re apparatus off-road equipment and fabrication igniting new wave of training opportunities Also ramped up safety program and converted below-ground tanks to biodiesel
CITY OF ROANOKE VA Kenneth Bernard 600 250 1 25
NOTABLE ACCOMPLISHMENTS Implemented new equipment including a Versus scanner 450 kW standby generator Aerosol can recycling unit and nitrogen generator for tire service Also upgraded the shop to be WiFi capable Established positive sustainable maintenance practices and have developed a team with a solid culture
FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
GF07_Directoryindd 30GF07_Directoryindd 30 7511 34429 PM7511 34429 PM
Thank you to the 2011 Sponsors of
wwwGovFleetExpocom
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-0311
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32 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
PROTECT YOUR FLEET
GF0711auditindd 1 7111 92820 AM
CITY OF SAN ANTONIO TX Florencio Pena 3715 1075 7 171
NOTABLE ACCOMPLISHMENTS Installed automatic vehicle location (AVL) in approximately 250 Solid Waste Management automated side-loader trucks Currently reviewing equipment lifecycles for many vehicle classes In FY2010 City passed environmental ordinance requiring vehicle purchases to be the most environmentally responsible equipment available
CITY OF SANTA ANA CA Rick Longobart 900 300 1 36
NOTABLE ACCOMPLISHMENTS Developed a cohesive work unit and camaraderie to overcome fi nancial shortfalls City proved in-house maintenance was more cost effi cient than outsourcing functions Demonstrated a $500000 savings through utilization effi ciency and improved communication
CITY OF SUFFOLK VA Jason LaLonde 1100 250 1 22
NOTABLE ACCOMPLISHMENTS With support and assistance from Dept of Budget and Strategic Planning a fl eet chargeback methodology information session was presented to all internal and external customers detailing expense and revenue steam on all facets of fl eet management Outfi tted all recently purchased equipment with LED lighting for increased visibility
CITY OF TAMPA FL Tim Perry 2682 218 2 57
NOTABLE ACCOMPLISHMENTS Authored revised City-wide Vehicle Operations policy which includes provisions for anti-idling cell phone and tobacco use driver training etc Took on responsibility for Tampa Fire Rescuersquos non-combat vehicles and equipment in 2009 completing integration in 2010 Also utilized outside vendor for heavy-tire road calls
CITY OF TEMPE AZ Aaron Alvarado 800 250 2 30
NOTABLE ACCOMPLISHMENTS Implemented ldquoThe Four Disciplines of Execution (4DX)rdquo by Franklin Covey At the City manager level guidance was put out to initiate an internal operating system to begin to change the culture and mind-set of all City departments
CITY OF THOUSAND OAKS CA Larry McKinney 205 405 1 11
NOTABLE ACCOMPLISHMENTS Implemented the following recycled fi lters and anti-freeze used retread tires eliminated lead wheel weights installed new busvehicle wash that uses recycled water installed a 60000-lb bus lift reorganized fl eet warehouse initiated employee and customer service surveys and created online equipment purchase calendar
CITY OF VANCOUVER BC Doug Smith 1680 280 4 240
NOTABLE ACCOMPLISHMENTS Introduced a ldquoMake vs Buyrdquo policy to determine what work should be done in-house versus outsourced Participated in public and private fl eet benchmarking projects Analyzed key performance indicators (KPIs) through fl eet management reports Introduced new fl uid storage and electronic fl uid dispensing management system
CITY OF WILMINGTON DE Ed Stone 593 26 1 14
NOTABLE ACCOMPLISHMENTS Initiated ldquoFast Fleet Loanerrdquo pool program reduced fl eet size by 26 percent for $57000 fuel savings and $391000 capital expenditure savings lowered average fl eet age by one year resulting in $10000 approximate fuel savings lowered fl eetrsquos carbon footprint by replacing 30-percent of trash trucks and retrofi tting 27 additional trash and dump trucks
COLLIER COUNTY FL Daniel Croft 766 391 4 26
NOTABLE ACCOMPLISHMENTS Utilized totaled ambulance and transit bus for parts versus salvage saving more than $30000 in ambulance and $20000 in transit bus parts and components Built and opened vehicle washing system allowing fl eet to clean largest trucks and equipment Also one technician was selected as the State of Florida Bus Mechanic of the Year
COLORADO DEPT OF PERSONNEL ADMIN Kathy Nesbitt 6000 200 3 13
NOTABLE ACCOMPLISHMENTS Completed installation of State-owned E-85 pumps at the downtown Denver motor pool and designed and deployed E-85 tanks at three locations Currently coordinating deployment of 20 all-electric vehicles and developed a petroleum-reduction rebate program returning funds totaling $500000 to State user agencies
COUNTY OF RIVERSIDE CA Robert Howdyshell 4116 0 7 52
NOTABLE ACCOMPLISHMENTS Taking part in initiatives to lead to right-sizing the fl eet and reducing vehicle miles traveled Began right-sizing efforts in April 2010 with identifi cation of all under-utilized vehicles based on mileage versus repair costs totaling 298 vehicles removed from service and sold with 37 additional vehicles retired and sent to auction
COUNTY OF SONOMA CA David Head 1157 196 3 21
NOTABLE ACCOMPLISHMENTS Began process to outsource parts operation to NAPA IBS with no on-site staffi ng required due to use of NAPA and fl eet-based computers Costs were reduced 15-35 percent on most parts staffi ng costs were reduced by more than $230000 and the number of invoices processed per month was reduced from hundreds down to one
DAKOTA COUNTY MN Kevin Schlangen 242 74 1 12
NOTABLE ACCOMPLISHMENTS Developed and implemented fl eet operations and Fleet LockoutTagout procedure manuals as well as implemented Voyager fuel card program Constructed 55000 sq-ft fl eet storage addition to Empire campus with geothermal heating system Also expanded insourcing of fl eet services to three additional fl eets without additional staff
DISTRICT OF COLUMBIA WATER amp SEWER AUTHORITY OZ Fuller 583 1000 2 29
NOTABLE ACCOMPLISHMENTS Implemented green product purchasing and usage initiatives including vehicle lube touch-up paints brake cleaning sprays and other cleaning items Purchasing several electric charging stations for electric vehicle use and have FY-2011 vehicle purchase plans for at least 41 additional alternative-fuel vehicles
EUGENE WATER amp ELECTRIC BOARD OR Gary Lentsch 219 54 1 10
NOTABLE ACCOMPLISHMENTS One of the fi rst fl eets to measure hydraulic system ISO cleanliness and moisture while still on the vehicle Shop is currently being certifi ed toward LEEDrsquos Gold standard Implemented idle and fuel-reduction policy obtaining a 103-percent reduction in fossil fuel usage (over 2009) Also reduced take-home vehicles to on-call staff only
HARFORD COUNTY MD Warren Patrick 1015 123 2 22
NOTABLE ACCOMPLISHMENTS Dramatically increased revenue by implementing new surplus vehicle sales process The new process works not only for fl eet vehicles and equipment but offi ce furniture computers etc Utilize a 27-month historical database to maintain an optimum replacement and disposal schedule
FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
GF07_Directoryindd 32GF07_Directoryindd 32 7511 34435 PM7511 34435 PM
This comprehensive guide contains information on how to
- prevent auditing
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- increase effi ciency and workfl ow processes
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PROTECT PROTECT YOUR FLEETYOUR FLEET
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GF0711auditindd 1 7111 92820 AMGF07_Directoryindd 33GF07_Directoryindd 33 7511 34437 PM7511 34437 PM
34 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
GF0611toolboxindd 1 51311 114257 AM
HOUSTON INDEPENDENT SCHOOL DISTRICT TX Mark Swackhamer 2068 60 6 150
NOTABLE ACCOMPLISHMENTS Increasing number of cameras on 647 buses from two to four All buses support and police vehicles will have telematics for a total count of 1910 units Adding particulate traps to a percentage of buses Also partnering with University of Houstonrsquos Texas Diesel Testing and Research Center on emerging emissions reduction technologies
IDAHO NATIONAL LABORATORY ITS Scott Wold 671 467 2 152
NOTABLE ACCOMPLISHMENTS Replaced almost 75 percent of fl eet with fl ex-fuel vehicles (FFVs) and put 20 new hybrid-electric sedans and SUVs into service for total of 47 hybrid vehicles Began renewing aging bus fl eet increasing fuel economy by 20 percent and carrying 1 additional passenger per vehicle Mini-motor coaches planned to improve fuel mileage by 50 percent
CITY OF INDIANAPOLIS IN John Williams 4397 905 3 106
NOTABLE ACCOMPLISHMENTS Used over 20 key performance indicators (KPIs) to manage 5300 vehicles and pieces of equipment focusing on fi ve areas daily fl eet availability PM and repair operations supply and services administrative operations and customer service Also currently employ 13 ASE Master technicians
JOINT BASE LEWIS MCCHORD FLEET OPERATION WA Michor Gentemann 62 3500 3 100
NOTABLE ACCOMPLISHMENTS Continued to improve fl eet management information system (FMIS) to track man hours spent servicing vehicles and to review the Military Expenditure Limit helping to estimate costs Implemented new inspection process that saves time by pre-evaluating a vehicle before its pulled out of service and brought into the repair shop
KING COUNTY FLEET ADMINISTRATION WA Jennifer Lindwall 1950 364 2 76
NOTABLE ACCOMPLISHMENTS Acquired several clean vehicles including a hybrid service truck that has netted a 30 percent improvement in fuel effi ciency and two hybrid bucket trucks The purchase was offset with $120500 in grants The County fl eet has been right-sized by eliminating 43 under-utilized vehicles and has increased the use of shared vehicles
KNOX COUNTY TN Phillip May 1113 217 2 20
NOTABLE ACCOMPLISHMENTS Reduced total expenditures by 4 percent total department charges by 6 percent fuel usage by 5 percent and parts inventory by 24 percent while increasing production by 6 percent and improved turnaround time by 8 percent The shop earned its second Automotive Service Excellence (ASE) Blue Seal Certifi cation
MONROE COUNTY NY Melvin Rose 940 160 1 17
NOTABLE ACCOMPLISHMENTS Cooperative public-private partnership with Rochester Institute of Technology served as the model for the recently approved E-15 by the federal government Green initiatives and inter-municipal cooperation has led to increase in use of green vehicles reduction of duplicate equipment and the construction of green fueling stations
MONTEREY COUNTY CA Thomas Abear 2074 85 5 18
NOTABLE ACCOMPLISHMENTS Increased the number of hybrids in the Countyrsquos fl eet including hybrid pickup trucks and introduced biodiesel and retired or retrofi tted nearly 100 percent of on-road diesel vehicles with particulate trap fi lters Gave staff additional training opportunities through use of in-house kiosk to access online courses
MONTGOMERY COUNTY MD DEPARTMENT OF GENERAL SERVICES
Millie Souders 2297 0 1 45
NOTABLE ACCOMPLISHMENTS Instituted a fl eet performance improvement program utilizing employee input These employee-driven ideas netted improvements in key performance requirements including increasing police vehicle and administration vehicle availability and preventive maintenance completed in 24 hours to 987 percent
NEW YORK CITY POLICE DEPARTMENT NY Gregory Dimesa 8067 0 13 453
NOTABLE ACCOMPLISHMENTS Developed a proactive preventive maintenance program which compares maintenance history with current fueling mileage showing a 1-percent overall decrease in out-of-service rate and a 12-percent reduction in vehicles requiring a tow The Department is acquiring 373 more hybrid vehicles to join the 477 already in service
NORTH DAKOTA DOT STATE FLEET SERVICES ND Paul Hanson 3329 0 8 11
NOTABLE ACCOMPLISHMENTS Switched to synthetic transmission fl uid in the heavy trucks with automatic transmissions cutting required fl uid changes per year by a third and saving an estimated 1200 gallons of transmission fl uid and 450 man hours per year Also switched to purchasing heavy trucks with synthetic gear lube saving an estimated 750 gallons annually
PALM BEACH COUNTY FLA Douglas Weichman CAFM 2141 1584 3 60
NOTABLE ACCOMPLISHMENTS Implemented replacement rating system that was above the established replacement guidelines and established low-utilization reports to help make asset reduction decisions and stretch lifecycles In addition began purchasing low-rolling resistance tires and BOLT-brand locks for utility-type vehicles to help with key control
PALM BEACH COUNTY SHERIFFrsquoS OFFICE FL Alan Lane 2500 1300 3 32
NOTABLE ACCOMPLISHMENTS Increased focus on deputy safety with tires and brakes replaced on pursuit-type vehciles on a more regular basis eg if tires are worn to 532nds or brake pads are less than 6mm Repair intervals have been increased to a four month 4000 mile schedule saving about $400000 in the Departmentrsquos annual budget
PASCO COUNTY BOARD OF COUNTY COMMISSIONERS FL
Stephen McNaughton CAFM 966 920 3 39
NOTABLE ACCOMPLISHMENTS Implemented a Generator Task Force Program to align generator procurement disposal maintenance fueling and to maintain awareness of generator actions or agreements that impact County interests The fl eet uses a Specifi cation Committee as part of the process of procuring vehicles and equipment for the County
PRINCE GEORGErsquoS COUNTY MD Richard Hilmer 3243 12 2 57
NOTABLE ACCOMPLISHMENTS Due to a 20-percent reduction in staff caused by the recession the fl eet had to turn to upfi tting contractors to outfi t its latest group purchase of police vehicles Following this model 328 police vehicles were outfi tted for a savings of over $460000 in 2011 alone
PRINCE WILLIAM COUNTY VA Matthew Villareale 1107 177 1 35
NOTABLE ACCOMPLISHMENTS Fleet management increased its review of performance data and trends including the length of time by department that each vehicle has been in for service allowing for trending and shifting of priorities The fl eet maintained its E3 (Exemplary Environmental Enterprise) status with the Environmental Excellence Program
FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
GF07_Directoryindd 34GF07_Directoryindd 34 7511 34437 PM7511 34437 PM
USE THE FLEET TOOLBOX TO
Compare your eet using a bull robust benchmarking tool Analyze labor rates bull Reduce vehicle downtimebull Benchmark staf ng against similarly sized eetsbull Ensure JIT inventory processesbull Determine facility size requirementsbull Project employee and labor costsbull Network con dentially with other eet managersbull Review RFP samples and policy manualsbull Join a community of professionals with challenges bull similar to your own at www eettoolboxcom
Ensure JIT inventory processesbull
USE THE FLEET TOOLBOX TO
Compare your eet using a bullrobust benchmarking toolAnalyze labor rates bullReduce vehicle downtimebullBenchmark staf ng against similarly sized eetsbull
INTRODUCING
Equipped with all the tools you need to run an efficient fleet
DEVELOPED BY
GF Toolbox concept FINALindd 1 51311 110342 AM
GF0611toolboxindd 1 51311 114257 AMGF07_Directoryindd 35GF07_Directoryindd 35 7511 34439 PM7511 34439 PM
36 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
wwwfleetcertificationcom
Certify Your Fleet Operation
GF0711certificationindd 1 7111 100056 AM
RICHLAND COUNTY SC William Peters 1147 106 1 24
NOTABLE ACCOMPLISHMENTS Provides weekly fl eet status report to County administrators about vehicle availability and preventive maintenance services performed The fl eet division was instrumental in the development of the Countyrsquos Air Quality policy
SALT RIVER PROJECT AZ Jim Wood 1945 207 6 86
NOTABLE ACCOMPLISHMENTS By using fuel hedging the Department has remained close to its projected budget despite the volatility of the market Transportation Services was 3-percent under budget due in part to staff reductions and careful budget management
SAN ANTONIO WATER SYSTEM TX David Kilbourne 450 724 5 49
NOTABLE ACCOMPLISHMENTS Implemented a fuel card test program allowing drivers to use commercial stations and a GPS test program to monitor location and vehicle operations Set up a sewer cleaning equipment preparation team increasing line cleaning crew time by 40 minutes each day
SANDIA NATIONAL LABORATORIES FLEET SERVICES NM
Mark Crawford 808 2050 4 47
NOTABLE ACCOMPLISHMENTS Received the 2010 GreenGov Presidential Award for involvement in developing constructing and testing a solar-powered cart Uses a driving simulator to help train drivers through a series of computer-generated real-world scenarios
SKOOKUM FORT RILEYGSA WA Michael Powell 1211 380 1 7
NOTABLE ACCOMPLISHMENTS Introduced electric vehicles for use low-mileage use Provides detailed fl eet information to managers including VIN license tag information and the last preventive maintenance date
SNOHOMISH CO PUBLIC WORKS FLEET MGT DIV WA
Allen Mitchell 896 393 3 49
NOTABLE ACCOMPLISHMENTS Sold and redeployed 75 under-utilized vehicles reducing fl eet expenses by $827863 Reduced GHG emissions by 85 percent increasing the Departmentrsquos Evergreen Fleets program rating from a three- to four-star rating on the fi ve-star scale
STATE OF DELAWARE FLEET SERVICES DE Terry Barton 2344 0 0 37
NOTABLE ACCOMPLISHMENTS Because it has no operating repair or fueling facilities Fleet Services provides vehicles for $2645 per day including fuel maintenance 247 roadside assistance EZ Pass and GPS tracking Upgrades to the central operation system will increase ability to make reservations via the Internet freeing up fl eet resources
STATE OF GEORGIA DEPT OF ADMINISTRATIVE SERVICES GA
Ed Finnegan 21670 228 146 4
NOTABLE ACCOMPLISHMENTS Rolled out the ARI Insights Vehicle Mgmt System four months ahead of schedule Arranged to have a permanent rental car from Enterprise placed at state agency that did not qualify for an additional vehicle for a savings of $10000 a 23 percent drop from fees spent the previous years for the rental and staff pick-up and drop-off time
STATE OF KENTUCKY KY Forrest Banta 4723 0 1 28
NOTABLE ACCOMPLISHMENTS As part of the governorrsquos Smart Government Initiative the division is reviewing vehicle usage the possibility of self-insurance revising the take-home vehicle policy and establishing a short-termdaily rental contract The division purchased 125 alternative-fuel vehicles for an average increase in fuel economy of 55 mpg
TOWN OF BUCKEYE AZ Michael DePaulo 231 45 1 5
NOTABLE ACCOMPLISHMENTS Made the decision to outsource on-callafter-hours service for a total cost of $263 a savings of more than $13000 from the previous year Established a motor pool that included eight vehicles for all Town departments
UNIVERSITY OF CALIFORNIA DAVIS CA Richard Battersby 1000 300 1 26
NOTABLE ACCOMPLISHMENTS Through careful analysis and planning lowered operating expenses by 17 percent or $12 million To assist its customers and leadership the department developed an extensive array of fl eet metrics and reports designed to better enable vehicle and transportation decisions
UNIVERSITY OF WASHINGTON WA Jolie Tahara 653 0 1 18
NOTABLE ACCOMPLISHMENTS Reduced the number of yearly scheduled preventive maintenance visits by 30 percent with an overall fl eet availability of 95 percent Fleet services purchased fi ve hybrid step-vans and one hybrid paratransit shuttle to reduce both operating costs and CO2 emissions
VEHICLE AND TRAVEL SERVICES DEPARTMENT OF TECHNOLOGY MANAGEMENT amp BUDGET STATE OF
MICHIGAN MIJoyce Van Coevering 6910 308 1 32
NOTABLE ACCOMPLISHMENTS Streamlined the motor pool reservation system giving users 24-hour access to VTS vehicles The system FleetCommander tracks real-time utilization and displays graphs gauges online forms and a wide variety of reports based on consistent normalized data
WAKE COUNTY NC Thomas Kuryla 873 90 1 15
NOTABLE ACCOMPLISHMENTS Implemented a fuel management software system which allows employees to fi ll up without a fuel card and prevents misuse of County resources The system also collects data through the vehicle OBD connection such as odometer readings idle time run time and OBD codes
WASHINGTON STARE DEPARTMENT OF TRANSPORTATION (WSDOT) WA
Greg Hansen 2314 1354 37 209
NOTABLE ACCOMPLISHMENTS Adjusted its preventive maintenance schedules using fuel consumption as the basis for service rather than time as part of its efforts to reduce agency emissions by 15 percent of 2005 levels by 2020 Has implemented back-up camera and in-cab audible warning device technologies to improve safety and prevent equipment damage
ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
GF07_Directoryindd 36GF07_Directoryindd 36 7511 34439 PM7511 34439 PM
wwwfleetcertificationcomwwwfleetcertificationcom
in partnership with
GF05
-4311
Certify Your Fleet Operation
GF0711certificationindd 1 7111 100056 AMGF07_Directoryindd 37GF07_Directoryindd 37 7511 34442 PM7511 34442 PM
38 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
AFFB11gfcindd 1 52711 74645 AM
2011 lsquo100 BEST FLEETrsquo JUDGESThe pool of judges for the 2011 100 Best Fleets spent countless hours reviewing applications following up with
nominees and lending their expertise to the program This yearrsquos judges were
2011 ELITE FLEETSThis prestigious award is given to the No 1 fl eet winners from the previous four years
which are still meeting the highest standards in fl eet excellence
2010 NO 1 FLEET CITY OF TROY MICH
2008 amp 2009 NO 1 FLEETHILLSBOROUGH COUNTY FLA
2007 NO 1 FLEETVOLUSIA COUNTY FLA
GEORGE BAKERDirector of Central Services
Volusia County Fla MARILYN RAWLINGSFleet Manager
Lee County Fla
MF
SAMUEL LAMERATOSuperintendent of Fleet MaintenanceCity of Troy Mich
STEVE RILEYDirector of Fleet OperationsCity of Coral Gables Fla
GF07_Directoryindd 38GF07_Directoryindd 38 7511 34443 PM7511 34443 PM
Register Now at wwwGreenFleetConferencecom
or call (800) 576 - 8788
OCTOBER 3-4 2011Gaylord Texan bull Grapevine TXThe Green Fleet Conference amp Expo is the only event which focuses
exclusively on environmental sustainability for car and truck fl eets Others may
touch on the subject but Green Fleet Conference amp Expo specializes in
it offering two intense concentrated days of education enterprising dialogue
and engaging exhibits If you are a fl eet manager in either the corporate or
government arena make room in your calendar for this must-attend event
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40 Government Fleet JulyAugust 2011
PUBLIC FORUM By Mike Antich
Why do many in senior
management or elect-
ed offi cials not listen
to their fl eet managers I know
many may dispute this asser-
tion but the reality is that many
public sector fl eet managers do
not have the ear of their manage-
ment and elected offi cials
Herersquos a real-world case in
point One fl eet manager relat-
ed to me that his management
hired an outside consultant to
analyze the performance of
the municipal fl eet and submit
recommendations for improve-
ment The fl eet manager relat-
ing this story to me is held in
high esteem by his peers and
has been very proactive Over
the past several years he made
detailed recommendations on
how to improve the Cityrsquos fl eet
operations however his recom-
mendations fell on deaf ears
When the consulting company
issued its follow-up report it
was enthusiastically received by
management and the city coun-
cil What was distressing to the
fl eet manager is that the consul-
tant recommended exactly what
he had recommended earlier
Why did his recommendations
fall on deaf ears while the al-
most identical recommenda-
tions made by the consultant
were met with enthusiasm
This dilemma is not solely
restricted to fl eet managers
The same complaint is heard
from in-house IT personnel
staff attorneys et al One reason
is that some management value
an outside opinion which
presumably is not vested to
a particular outcome These
proponents argue that a
consultant can offer a different
more objective perspective
about how a problem can be
solved Also consultants are
exposed to a variety of operations
and different methods used to
deal with the same issues facing
your operation But this theory
falls apart when the consultantrsquos
recommendations are identical
to the in-house manager and
one is accepted over the other
The reality is it is a deeper issue
of management not listening
to its in-house subject-matter
experts
Herersquos another example from
a different fl eet manager which
illustrates this point
ldquoMy outfi t hired an outside
consulting company to perform
a fi nancial and operational au-
dit When completing the audit
the consultant wrote a review
The opening comment in the
fi nal review was lsquoYour fl eet is
operating well under benchmark
averagesrsquo They then went on to
make further cost-saving rec-
ommendations After the review
meeting I sent several e-mails
to my reporting offi cials with a
single note lsquoWe paid this outfi t
how much to tell us thisrsquordquo
This fl eet manager went
on to summarize what is at the
heart of this problem ldquoMy point
is what a shame that manage-
ment all the way up the line
wonrsquot ask (then listen to) the
people who know their jobs as to
what would be good actions and
practices to take for operational
cost savings Of course this ap-
plies to all departments and not
just fl eet operations The bottom
line is when will management
learn to listenrdquo
However the blame isnrsquot all
one-sided In the fi nal analysis
many fl eet managers do a very
poor job in elevating their pro-
fessional stature in the eyes of
senior management The sad re-
ality is that if you donrsquot take the
lead in defi ning your expertise as
a professional fl eet manager and
showcasing your value to the
management team someone else
will do so which is often errone-
ous and the source of mispercep-
tions about your capabilities
UNDER-APPRECIATIONThese are turbulent times
for public sector fl eet managers
Many fl eet managers are under-
appreciated by user groups se-
nior management and elected
offi cials Sometimes the fl eet
manager is at fault because he or
she does a poor job of promoting
themselves and their department
to management When money is
scarce and budgets are tight or
need to be cut fl eet managers
quickly fi nd themselves on the
radar screen of elected offi cials
the local news media and tax-
payer watchdog groups
How do you prove you are
doing a good job You may think
you manage a well-run fl eet but
do you have the metrics to sub-
stantiate this assertion If you
can quantify the performance
of your operation to manage-
ment and elected offi cials they
are more likely to appreciate the
value of the service provided
However this lack of un-
derstanding by management is
often the root of inquiries that
put fl eet managers on the defen-
sive attempting to justify their
performance Fleet managers
should not assume management
understands their business and
knows they are doing a good job
If you want to demonstrate you
are competitive you need to de-
velop and measure on an ongo-
ing basis specifi c performance
metrics valuable to your user de-
partments that are available for
review by all interested parties
In todayrsquos weak tax base
fl eet managers can save taxpay-
er dollars by implementing ef-
fective fl eet policy maximizing
fl eet utilization right-sizing the
fl eet optimizing user depart-
ment productivity all while re-
ducing operating expenses The
sad part is that many fl eet man-
agers are not vocal about their
achievements and management
is not fully cognizant of their
contributions to achieving these
goals Fleet managers must be
viewed as valuable members of
the overall management team if
for no other reason than the fact
that they are managing tens of
millions of dollars of taxpayer
assets used to provide the ser-
vices taxpayers demand
Irsquoll admit that I too am mys-
tifi ed by the under-appreciation
of many fl eet managers I am
continually impressed by the
caliber of todayrsquos public sector
fl eet managers and how they
overcome the challenges they
face day-in and day-out Each
year fl eet managers and their
teams struggle to do more with
less money Perhaps it is be-
cause the personalities of many
fl eet managers who are humble
by nature and not prone to self-
promotion
It is high-time senior man-
agement and elected offi cials
realize the value of their fl eet
managers and utilize this ex-
pertise to its fullest extent My
message to senior management
is a simple one Listen to your
fl eet manager
Let me know what you think
mikeantichbobitcom
MESSAGE TO MANAGEMENTLISTEN TO YOUR FLEET MANAGER
GF07_Editindd 40GF07_Editindd 40 7511 32203 PM7511 32203 PM
The Choice Is Clear mdash And CleanYour fleet can get the same horsepower and torque performance as gasoline for 30 less in fuel costs ndash
and with 60 fewer emissions mdash thanks to ROUSH CleanTech Liquid Propane Injection fuel systems
Propane autogas fuel systems by ROUSH CleanTech let you operate on a price-stable North American-
sourced fuel with no engine modifications required That means yoursquoll get all the benefits of propane
autogas with no compromises in your vehiclersquos factory warranty protection
PERFORMANCE IDENTICAL
VEHICLE WARRANTY IDENTICAL
FUEL COSTS 30 LESS
EMISSIONS 60 LESS
PROPANE AUTOGAS VS GASOLINE
80059ROUSH ROUSHcleantechcom
20075 ndash 2008 2009 ndash 2010 2009 ndash Newer 2009 ndash Newer 2009 ndash NewerFord F-150 Ford F-250 F-350 Ford E-150 E-250 E-350 Ford E-350 DRW Cutaway Ford E-450 DRW Cutaway(54L V8) (54L V8) (54L V8) (54L V8) (68L V10)
UPFITS AVAILABLE
THE ZERO COMPROMISE ALTERNATIVE FUEL SOLUTION
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- GOVF_991_NO_BOX
- GOVF_992
- GOVF_1
- GOVF_2-3
- GOVF_4-5
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- GOVF_8-13
- GOVF_14-17
- GOVF_18-21
- GOVF_22-23
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10 Government Fleet JulyAugust 2011
INDUSTRY NEWS
GF0511rmfmaindd 1 41411 44242 PM
Chicago amp Cook County Fleet Maintenance Face Possible ConsolidationCHICAGO ndash A new report issued by the City
of Chicago and Cook County proposes con-
solidating City and County fl eet maintenance
with the City as the service provider and the
County as the client The City would manage
fl eet maintenance operations for County High-
way Departments at a set labor rate plus the
invoiced parts cost County employees would
take vehicles in need of repair to City shops
Decentralized organization of County fl eet
maintenance services was cited as one reason
for proposing the City handle maintenance for
County vehicles In addition the vehicle com-
position for City and County fl eets is similar
which would allow the City to ldquoeasilyrdquo main-
tain County vehicles according to the report
Cost savings estimated in this proposal
would be along the lines of $300000 to
$700000 annually based on results from simi-
lar organizations
CAPE CORAL FL ndash An audit of
Cape Coralrsquos fuel management rec-
ommended a more comprehensive
approach to monitoring the fuel used
by City vehicles The audit did not
fi nd any evidence of fraud illegal
acts or abuse The audit reviewed
acquisition disbursement and man-
agement of fuel from 2006 to 2010
The audit came about after the
Cityrsquos internal fuel use review in fall
2010 fi nding it was unable to ac-
curately track fuel used or purchased
during a several year period
Citing the Cityrsquos fuel management
system (FMS) software as antiquated
and limited the report showed a gen-
eral lack of record-keeping or record
review as primary problems The audit
recommends a number of changes
The software system used doesnrsquot
have vendor support (due to a decision
by the City) and the integrity of the
database storing fuel-related data is
ldquosuspectrdquo according to the audit
The audit also noted the City
recently implemented a number of
policies to improve fuel management
including internal controls to monitor
fuel purchases improvement to soft-
ware application security developing
a comprehensive City Administration
Regulation to address fuel use in City
vehicles and equipment upgrading
the FMS software providing monthly
reports to the City Manager regard-
ing fuel purchases cost allocations to
user departments and creating a new
FMS database to better track future
fuel-related data
The audit recommended the City
acquire an enterprise-level fl eet
management system that provides
fuel-management capabilities rather
than continue solely with fuel-
management software
Cape Coral Audit Shows Fuel Management Improvements
GF07_Indyindd 10GF07_Indyindd 10 7511 31847 PM7511 31847 PM
Government Fleet JulyAugust 2011 11
GO FURTHER with WARD
Monitoring your fl eet and fuel data just got
easier with the industry leading Ward 4
Automated Fuel Management System
Ward 4s cutting-edge yet easy-to-use
technology helps dramatically reduce
expenses while enhancing environmental
sustainability initiatives The Ward 4 suite
of products from EJ Ward includes
wwwejwardcom1800580WARD
Fuel View W4 - accurate advanced
reporting and a user-friendly dashboard
Fuel Control Terminal W4 - highly
confi gurable fueling and data collection
Canceiver W4 - in-vehicle tracking and
communication device
AU TO M AT E D F U E L M A N AG E M E N T
GPS TRACKING
TIRE PRESSURE MANAGEMENT
Introducing the latest generation of Fleet Management Technology from Ward
CANCEIVER FUEL CONTROL
TERMINAL
FUEL VIEW
GF0711ejwardindd 1 7111 82240 AM
Missouri DOT to Close Facilities amp Cut StaffJEFFERSON CITY MO ndash The Mis-
souri Highways and Transportation Com-
mission voted to adopt a plan it said will make the Missouri
Department of Transportation (MoDOT) a smaller agency in
order to provide more funding for road and bridge projects
The plan calls for reducing MoDOTrsquos staff size by 1200
closing 131 facilities and selling more than 740 pieces of
equipment which include cars pickups vans dump trucks
loaders drills and stripers According to the Commission the
plan is projected to save $512 million by 2015
More details of the plan are available at wwwgfl eetcom
news Keyword MoDOT
NEW HAVEN CT ndash The
City of New Haven unveiled
its fi rst hybrid refuse truck
The City said it will result
in a 30-percent savings or
$5000 in fuel consumption
on an annual basis and will
result in reduced mainte-
nance costs due to the ex-
tension of the truckrsquos brakes
lifespan (four times longer
than traditional brakes)
The garbage truck is equipped with a hydraulic hybrid
system While braking the vehicle engages a pump to pres-
surize a reservoir of hydraulic fl uid As the truck starts mov-
ing forward again the fl uid runs through a hydraulic motor
boosting the truck forward and reducing the strain on the
diesel engine
The vehicle cost the City $388000 of which $70000 was
from a grant obtained by the Cityrsquos Offi ce of Sustainability
from Connecticut Department of Transportationrsquos Clean Fuel
Vehicle Program This grant money covers the incremental
cost of the hybrid system over a traditional truck
The City has fl eet of nine refuse trucks and plans to re-
place them with hybrids at the end of each truckrsquos lifespan
On average each vehicle transports 3888 tons of municipal
solid waste per year The City operates a total of 14 hybrids
in its fl eet 13 of which are cars or small SUVs plus the
refuse truck
In related sustainability efforts the City said that in 2007
it started using B-50 biodiesel in its fl eet the highest percent-
age of biodiesel in the Northeast The City also installed
solar-powered lights on a police cruiser as a pilot to cut down
on idling retrofi tted all school buses with pollution control
devices and will be retrofi tting the entire refuse fl eet as well
New Haven Takes Delivery of Hybrid Refuse Truck
The City of New Haven Conn refuse trucks each transport an average 3888 tons of municipal solid waste per year
GF07_Indyindd 11GF07_Indyindd 11 7511 31848 PM7511 31848 PM
GET ON BOARD WITH CHEVIN FLEET SOLUTIONS THE BIGGEST NAME IN FLEET MANAGEMENT SOFTWAREWhether yoursquore a State Municipal or Federal agency our fleet management software helps you manage and effectively maintain your equipment from initial specification through disposal regardless of size complexity or geographical spread
If yoursquore a Municipal agency you may face pressures to extend vehicle replacement cycles relentless mandates for staff reductions and cost cutting as well as political pressure to implement green fleet initiatives
We can give you real-time visibility over complete fleet running costs and utilization queries reports and key performance indicators can be used to accurately predict the right time for vehicle replacement Our fleet management software enables you to increase the value and operating life of equipment by ensuring proper maintenance schedules are adhered to while improving workshop productivity and inventory turns Yoursquoll be able to manage sustainability initiatives and monitor alternative fuel usage and emissions outputs
GF0311chevinindd 2-3 22211 94859 AMGF07_Indyindd 12GF07_Indyindd 12 7511 31848 PM7511 31848 PM
If yoursquore a State agency the trend towards centralization and consolidating of fleet functions may be a challenge You may face increased scrutiny by your customers concerning escalating charge back rates while trying to achieve fleet downsizing goals
Our enterprise fleet management system FleetWave provides a comprehensive suite of flexible General Service fleet tools to support your tactical requirements while providing a holistic view of all fleet related information This allows you to aggregate accurate operational and maintenance costs and automatically generate precise transparent and timely billing for vehicle usage based upon any organization hierarchy With the ability to benchmark fleet utilization based upon the agency department or driver you can use these statistics to make fact based right-sizing decisions
If yoursquore a Federal agency you may be under pressure to reduce greenhouse gas emissions and shrink your dependency on petroleum all while right-sizing your fleet without impacting mission readiness You probably spend countless hours gathering
data to meet regulatory reporting requirements such as DOE and FAST reporting
FleetWave offers unparalleled flexibility and can automatically process and track complete fuel details from any p-card or fuel card provider and seamlessly present your achievements based on benchmarks or scorecards FleetWave can aggregate unlimited data from GSA commercial lessors national accounts and internal workshops then share these details with internal finance and property management systems Yoursquoll achieve organization-wide visibility over utilization and running costs while supporting field level needs for maintenance operator and fuel management functionality
To get on board with Chevin please contact us to arrange a free system review Call (781) 793-0788email saleschevinfleetcomor visit wwwchevinfleetcom
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14 Government Fleet JulyAugust 2011
Thirty-eight-year fl eet veteran Sam
Lamerato CPFP superintendent
of fl eet maintenance for the City
of Troy Mich was named the 2011 Public
Sector Fleet Manager of the Year by Gov-ernment Fleet magazine at the 2011 Gov-
ernment Fleet Expo amp Conference June 8
in San Diego
Lamerato was one of three fi nalists that
also included Paul Condran equipment
maintenancefl eet manager of the City of
Culver City Calif and Erle Potter PE
CEM state equipment manager of the Vir-
ginia Dept of Transportation (DOT)
Joe Frantz vice president sales sup-
port of award sponsor ARI presented the
award to Lamerato who thanked his staff
industry peers Government Fleet maga-
zine family and fellow fl eet managers
ldquoIt is an honor Irsquom thankful for all of
my mentors which includes all of you
other fl eet managers out thererdquo Lamerato
said ldquoIrsquom thankful to my staff Irsquom thank-
ful to my wife of 36 years for sticking by
me and understanding what I and those of
us in the public sector have to do to serve
the public mdash encourage your staff to be
better and make your systems communi-
ties and departments sustainablerdquo
Lamerato also said he owes thanks to
his biggest life infl uences his parents
ldquoMy father led by example of dedica-
tion and leadership in his workrdquo he said
ldquoTo this day he will call me at night and
ask lsquoDid the City get its moneyrsquos worth to-
dayrsquo My answer is always lsquoYes dad and
then somersquo rdquo
The City of Troyrsquos Sam Lamerato was awarded Government Fleet magazinersquos 2011 Public Sector Fleet Manager of the Year honor Lamerato helped implement a successful insourcing program and led to the Cityrsquos No 1 spot in the ldquo100 Best Fleetsrdquo in 2010
BY CHERYL KNIGHT
SAM LAMERATO NAMED 2011 NAMED 2011 PUBLIC SECTOR PUBLIC SECTOR FLEET MANAGER FLEET MANAGER OF THE YEAROF THE YEAR
GF07_PSFMOYindd 14GF07_PSFMOYindd 14 7511 31922 PM7511 31922 PM
Government Fleet JulyAugust 2011 15
HONORED FOR INITIATIVES amp INDUSTRY INVOLVEMENT
Lameratorsquos initiatives include the suc-
cessful implementation of an in-sourcing
program by the International City Manage-
ment Association being named the 2010
No 1 Fleet in the ldquo100 Best Fleetsrdquo receiv-
ing the Professional Manager of the Year
award for Public Fleets from the American
Public Works Association (APWA) and
developing organizing and producing two
fl eet conferences
He is also a member of the APWA (at
both the state and national level) the Rocky
Mountain Fleet Management Associa-
tion (RMFMA) past chair of the APWA
Fleet Service committee past chair of the
APWA CPFP Governing council Chrysler
Police Advisory board and contributing
author of several APWA fl eet manuals
With an annual fl eet budget of $75 mil-
lion the City of Troyrsquos fl eet department
includes 16 full-time employees on a two-
shift operation and two maintenance facili-
ties Lamerato manages a fl eet of more than
500 pieces of equipment used for 15 public
services departments including fi re police
public works engineering assessing build-
ing and parks and recreation personnel
He also oversees two fueling locations
13 in-sourced service agreements and the
security and maintenance of the public
works facility
RUNNING THE CITY FLEET LIKE A BUSINESS
Lamerato believes a municipal fl eet
needs to be run like a business
ldquoThe fl eet manager must keep his fi nger
on the pulse of his customers to ensure he
is providing the best most economical and
most timely services available in the areardquo
he said
He also stressed the need for continual
communication with City management and
department directors to ensure the fl eet di-
vision meets all expectations
ldquoI think what makes anyone successful
is a passion for their job It is not an 8-5
job for me mdash it is 247rdquo he pointed out ldquoI
am always observant searching for new or
better ways to improve our operation and
reduce our costs while providing depend-
able and effi cient vehicles and equipmentrdquo
Lamerato also emphasized that an im-
portant part of the Cityrsquos smooth-running
operation comes from a devoted team well-
trained staff and technicians who work to-
gether to give the best and most-effi cient
service to the City of Troyrsquos customers
ldquoOver the years wersquove developed a very
dedicated team of fl eet professionals who
enjoy the challenges of todayrsquos vehicles and
technologyrdquo he said ldquoThe team takes ex-
treme pride in their work which is demon-
strated by their fi nished products complet-
ed on schedule and to a high standardrdquo
Lamerato also pointed out the impor-
tance of assembling a team that includes
complementary talents and strengths
ldquoThey constantly impress me with their
technical skills and their professionalism
shown both at work and in their personal
livesrdquo he said ldquoThis crew loves a chal-
lenge and has a reputation for their inno-
vations and creativity while being mindful
of the time and cost on each repair This
earned them fi rst place in lsquo100 Best Fleetsrsquo
in 2010rdquo
After the ldquo100 Bestrdquo recognition the
City council and management acknowl-
edged the fl eet division during a council
meeting attended by staff which was tele-
vised throughout the City
The staff also was provided embroi-
dered shirts and shoulder patches for their
uniforms displaying their No 1 status in
ldquo100 Best Fleetsrdquo
ldquoI would not be where I am today with-
out the infl uence of countless other peers
and fl eet professionals who through net-
working help me grow in my professionrdquo
Lamerato said
IN-SOURCING PROGRAMS HELPS SUSTAINS FLEET DIVISION
Due to the Cityrsquos proactive in-sourcing
program which began eight years ago
the fl eet has successfully weathered the
storm of todayrsquos tougher economic times
The International City Management As-
sociation (ICMA) reviewed the City of
Troyrsquos fl eet operation and found the fl eet
Population 85000Size 36 square milesCity Fleet More than 500 vehicles including Fire and Police two mainte-nance locations with 16 employeesVehicle Info The City owns and operates 500-plus units including a wide range of equipment types mdash from lawn mowers to fi re apparatus
CITY OF TROY MICH FACTS
The City of Troy Mich fl eet services has in-sourced a signifi cant amount of work proving it to be competitive
The Cityrsquos smooth-running operation comes from a devoted well-trained team who work together to provide the best service possible
Sam Lamerato CPFP superintendent of fl eet maintenance for the City of Troy Mich proudly displays a Ford Escape Hybrid
GF07_PSFMOYindd 15GF07_PSFMOYindd 15 7511 31929 PM7511 31929 PM
16 Government Fleet JulyAugust 2011
F L E E T M A N A G E R O F T H E Y E A R
division sustainable
ldquoThe division has in-sourced a signifi -
cant amount of work to more than replace
the reduction of in-house vehicles and equip-
ment and has proven to be competitive in
cost comparisons with contracting vendors
in the private sectorrdquo Lamerato said
This fi nding resulted in the fl eet divi-
sion maintaining current staffi ng and fund-
ing at a time when other divisions were fac-
ing reductions to their budgets and staff
ldquoWhat began with a phone call from a
neighboring city offi cial eight years ago
evolved into 11 signed service agreements
with neighboring communities and school
districtsrdquo he said
Because many cities are dealing with
reduced revenues which in turn reduce the
cityrsquos budget Lamerato emphasized the
importance for fl eet managers to be able to
defend the vehicle replacement fund
ldquoBy having a vehicle replacement
scorecard and backup information on the
cost consequences of vehicles not being re-
placed on a timely basis the fl eet manager
will be prepared to answer challenges by
City management and councilsrdquo he said
He also added that the fl eet manager
must be able to defend their budgets by
having knowledge of what the Cityrsquos fully
burdened shop rate is compared to the sur-
rounding privately owned repair facilities
its direct and indirect repair ratios and its
vehicle-to-technician ratio
EDUCATIONAL PROGRAMS amp INDUSTRY NETWORKS
One of Lameratorsquos personal philoso-
phies exemplifi es the need for educational
programs for City management as well as
citizens to make them aware of the impor-
tance of a well-run fl eet operation to the
overall services provided to them
ldquoTodayrsquos fl eet managers need to spend
time on their shop fl oor reviewing repair
techniques of their staff and attending
training seminars and conferences to net-
work with their peers to broaden and rein-
force their management skillsrdquo he said
Lamerato himself stays actively in-
volved in the industry and personally
helped develop organize and produce two
fl eet conferences
For the past 15 years he has been
co-chair of Education for Michigan
APWA While developing educational
programs for Public Works professionals
for streets water and engineering depart-
ments during that time he noted there
were very few affordable programs geared
toward fl eet personnel
ldquoI made it a goal to develop two pro-
grams a year centrally located in the state
and specifi cally addressing upcoming
changes and current challenges to fl eet op-
erationsrdquo Lamerato said
The programs were opened up to in-
clude vendor booths and equipment dis-
plays While these programs started off on
a smaller scale they quickly grew to sell-
out capacities with waiting lists for ven-
dors display space and even speakers
ldquoWhen reviewing the evaluations at-
tendees comment on the sessions being ex-
tremely helpful in solving current issues and
the opportunity to network with fellow fl eet
personnel and vendorsrdquo Lamerato said
Moving forward Lamerato will continue
to collaborate with city managers and other
city divisions to ensure the City of Troyrsquos
ongoing success for its fl eet division
ldquoWe will continue to work toward our
common goal of providing the best most-
effi cient service for the tax dollars spentrdquo
he said
EDUCATIONbull September 1974 graduate of MOTECH
Automotive Education Centerbull State of Michigan Master Certifi ed
Mechanic amp ASE Master Certifi ed Auto amp MediumHeavy Truck
EMPLOYMENTbull September 1974 Hired by the City of
Troy as Municipal Service Employee (MSE) mdash D classifi cation ndash Serviceman
bull December 1974 Promoted to MSE mdash F classifi cation ndash Mechanic
bull July 1976 Promoted to MSE mdash G clas-sifi cation ndash LeaderHeavy Equipment Mechanic
bull July 1982 Promoted to Temporary Field Supervisor
bull August 1982 Promoted to Superinten-dent of Fleet Maintenance
HOBBIESFAMILYbull Hobbies Traveling fi shing home
improvement and the restoration of a 1966 Ford Mustang
bull Family Wife of 36 years one son two daughters two sons-in-law and four grandchildren
bull Life infl uences and mentors His par-ents former Troy City Manager Frank Gerstenecker and former Public Works Director Donald Spurr
GETTING TO KNOW SAM LAMERATO CPFP
One of the Cityrsquos staff members is shown re-viewing work performed on a fi re apparatus
Lamerato believes in the importance of as-sembling a team that includes complemen-tary talents and strengths
The Cityrsquos mechanics enjoy the challenges of todayrsquos vehicles and technology
The City of Troy oversees more than 500 vehicles including fi re and police and two maintenance locations
GF07_PSFMOYindd 16GF07_PSFMOYindd 16 7511 31932 PM7511 31932 PM
raquo ARI proactively helps the State of Georgia whose fleet exceeds 21000 vehicles
And along with those savings achieve seamless integration of fleet systems and technology for better efficiency
and productivity With our dedicated team and specialized support staff we understand and can serve the
unique needs of government fleets Work in partnership with ARI to build the fleet solution thatrsquos right for you
Learn more 1-800-477-4715
Read the full story and more at wwwarifleetcompartnersatwork
We helped them save their capital
Read the State of Georgia success story at wwwarifleetcompartnersatwork
ARI is the proud sponsor of the 2011 Public Sector Fleet Manager of the Year
Driven fleet professionals Driving results
5862NP G tFl t FINAL2 i dd 1 61411 12 48 34 PMGF07_PSFMOYindd 17GF07_PSFMOYindd 17 7511 31936 PM7511 31936 PM
18 Government Fleet JulyAugust 2011
In 2005 the City of Portlandrsquos City-
Fleet was unranked among the 100
Best Fleets With unhappy custom-
ers little trust and a lack of belief in
their own efforts CityFleet faced an up-
hill battle
Now just a few short years later the
fl eet has been named No 1 among the
100 Best Fleets mdash and has a long list of
accomplishments and proven progress to
back up the title
RISING FROM THE ASHES TO A NEW DAY
In 2005 things looked dour for the
fl eet But at the end of that year the City
hired John Hunt mdash fl eet manager for the
City of Fresno at the time and that yearrsquos
winner of Government Fleetrsquos Public Sec-
tor Fleet Manager of the Year With prov-
en successes the City of Portland hoped
he could breathe new life into the fl eet
Little did they know that over the next
few years Hunt and CityFleet staff would
transform as a team that would rise so
swiftly through the ranks mdash from No 78
in 2006 No 9 in 2007 No 4 in 2008 and
2009 No 2 in 2010 and now No 1
Despite such a dramatic climb on the
day of the announcement Hunt was still
unsure if hersquod secured the top spot mdash
right up until the moment the winner was
announced
ldquoEach year is a new competition with a
fresh clean slate We were No 2 last year
but we knew that didnrsquot mean we couldnrsquot
be beat by another organizationrdquo he said
ldquoBeing named among the 100 Best is
quite an honor because it means that an
organization has made a conscious deci-
sion to improve Portland staff made the
commitment and we are very excited to
be named No 1 this yearrdquo
When Hunt was hired in 2005 the
fl eet had a less-than-stellar reputation and
major hurdles to overcome Fleet needed
to boost operational effi ciency improve
services and fi nd a way to save money
On top of that were greater less tangible
challenges building trust with custom-
ers demonstrating proven best practices
and most of all possessing a high level
of faith
So how did the fl eet get turned around
Hunt said it started with relationships
ldquoThere may be many but I think the
basic secret to success is building trust
and reliability with your team custom-
ers your boss and the elected offi cialsrdquo
he said
Hunt started by identifying employee
strengths and matching them to the right
jobs After creating this strong founda-
tion for the fl eet he looked for opportu-
nities for improvement then gave fl eet
staff tools to help them advance and
achieve success Most importantly he
believed in his team
ldquoWe have staff members who have
been with CityFleet for nearly 30 years
That institutional knowledge is invalu-
able We listened to their ideas for im-
provement and empowered them Once
everyone in the organization believed in
themselves the stakeholders began to
believe in CityFleetrdquo he said ldquoOur staff
is our most valuable resource and City-
Fleet staff worked hard to improve over
the last fi ve years The team has shaped
a refreshed fl eet organization through
monumental changes in business perfor-
mance motivation work environment
attitude effi ciency communication and
cost-effectivenessrdquo
RELATIONSHIPS BUILD THE FLEETHunt and his team also worked very
hard to build customer relationships
They knew creating trust with its custom-
ers was a must for the success of the fl eet
ldquoBuilding trust is important because we
deal with equipment that must be main-
tained properly for the safety of City em-
ployees and the publicrdquo Hunt said ldquoAs a
service provider our goal is to deliver ex-
cellent service to our customers Under-
A SWIFT RISE TO FAMEFrom an unranked position in 2005 to No 2 last year the City of Portland Ore CityFleetrsquos dedication helped the organization shoot quickly to the top and be named No 1 one among the ldquo100 Best Fleetsrdquo
BY SHELLEY MIKA
A few of the accomplishments that have helped the City of Portland Ore rise to the top of the 100 Best Fleets program includebull Accelerated staff development and trainingbull Right-sized fl eet resulting in $4 million in
savingsbull Reduced overtime costs by 89 percentbull Doubled total ASE Master technicians on
staff
AT A GLANCE
GF07_Winnerindd 18GF07_Winnerindd 18 7511 32011 PM7511 32011 PM
Government Fleet JulyAugust 2011 19
standing their needs is the fi rst step and
we strive to provide service in a way that
makes customers want to come to usrdquo
With this charge in mind CityFleet
asked its customers to evaluate fl eet
analyzed the results then targeted large-
scale improvements When individual
concerns arose CityFleet addressed them
face-to-face whenever possible If it was
not possible to do so in person staffers
picked up the phone Then they acted
ldquoAs CityFleet continued to deliver on
promises customer trust in the organiza-
tion grewrdquo Hunt said
Customer satisfaction soon rose now
reaching astonishing levels CityFleet
reached a 98-percent customer satis-
faction rating even with a workload of
27000 work orders each year In fact
recent customer survey scores were more
than double the second-best service pro-
viders in the City
ldquoThese are spectacular results by
any measurerdquo Hunt said ldquoBut the short
time frame in which CityFleet developed
best practices implemented them and
tracked the results is especially impres-
sive And the fact that the results of the
survey indicated that CityFleet improved
more than any other city service surveyed
is astoundingrdquo
As customer satisfaction has continued
to improve so has employeesrsquo belief in
their abilities ldquoEmployees now feel pride
in their workplace see satisfi ed custom-
ers and have come to trust the managers
and themselvesrdquo Hunt said
A LONG LIST OF ACCOMPLISHMENTS
While it rates high among the reasons
CityFleet is successful customer and em-
ployee satisfaction are only the beginning
of a long list of accomplishments To list
all of them over the last year mdash let alone
the last fi ve years mdash would fi ll the pages
of Government Fleet In fact there was
only room for the top highlights on its ap-
plication
ldquoThere are so many other good things
we are doing I kept thinking of more
things I wish we would have added even
after the application had been submittedrdquo
Hunt said
However a few of the fl eetrsquos most
notable accomplishments are as follows
CityFleet
bull Accelerated staff development and
training
bull Right-sized the Cityrsquos fl eet by 192
units saving $4 million
bull Improved repair turnaround times
customer satisfaction and competi-
tiveness
bull Doubled the number of Automotive
Service Excellence (ASE) certifi ed
Master Technicians by offering cer-
tifi cation pay
bull Reduced overtime costs by 89 per-
cent through a more streamlined
workfl ow and new shop tools
bull Reduced commercial repairs by $1
million over two years through reor-
ganization of shop operations
bull Reduced parts costs by $300000 (36
percent) through bar coding inven-
tory management market analysis
and volume purchases
bull Became certifi ed as an Eco-Logical
Business by the Pollution Prevention
Excellence program
bull Recouped $1 million at auction for
the fl eet replacement fund
bull Signifi cantly greened the City fl eet
with the expanded use of hybrid
electric diesel particulate fi lters in-
cab heaters and alternative fuels mdash
developing the largest green fl eet in
the region
bull Implemented recycling efforts
purchased a rock crusher capable
of producing 160 tons of material
per hour use of refi ned oil scrap
metal and battery recycling and
removal of 2200 yards of contami-
nated soil
(Far left) John Hunt fl eet manager for the City of Port-land Ore motivates staff and proudly displays the teamrsquos ldquo100 Best Fleetsrdquo trophy which celebrates the whole teamrsquos efforts Fleet staff members are pictured maintaining ve-hicles and providing necessary repairs
GF07_Winnerindd 19GF07_Winnerindd 19 7511 32013 PM7511 32013 PM
20 Government Fleet JulyAugust 2011
1 0 0 B E S T W I N N E R S
GF0111ferrellgasindd 1 122010 122740 PM
bull Overall reduced the operating bud-
get by $17 million over the last
year and $5 million over the last
two years through new reporting
analysis right-sizing business part-
nerships computer programs time
standards inventory management
staff analysis and implementation
of a new fuel system
Hunt attributes the fl eetrsquos success to
committed staff a competitive business
model and the implementation of key
fl eet best practices He also continually
relies on the advice of past and present
fl eet managers and fl eet organizations
like the American Public Works Asso-
ciation (APWA) National Association
of Fleet Administrators (NAFA) Public
Fleet Managers Association and the Or-
egon Public Fleet Managers Group
ldquoPublic sector fl eets are not in direct
competition with one another so we
share valuable information and ideas all
the time between organizationsrdquo he said
ldquoMany years ago a great fl eet manager
used to say lsquosave your money hard times
are comingrsquo This lesson along with
many others helped prepare us for these
tough fi nancial timesrdquo
LESSONS LEARNED AND TRUST CULTURE BUILT
Along the way Hunt and his team
have learned some valuable lessons other
fl eets can benefi t from too Hunt said
chief among them is building a high trust
culture Part and parcel to that are open
lines of communication and continued
collaboration mdash like the weekly team
meetings he holds listening to concerns
and working directly with staff
Hunt said another excellent way to pro-
mote communication is by establishing a
Labor Management Committee (LMC)
which provides a regular structure for
sharing opinions and suggestions ldquoFor us
the group has become a cohesive force for
change and improvementrdquo he said
In terms of working with customers
Hunt and his team live by the notion of
treating customers the way they would want
to be treated by service professionals
And for the fl eet overall he recom-
mends being proactive rather than reac-
tive and investing heavily in the staff
ldquoGo out and meet with your customers to
fi nd out what they need and show them
that you are listening We proactively
meet with our customers fi nding ways to
help them achieve their goalsrdquo he said
ldquoEncourage teamwork and listen to your
staff mdash they know the business and they
work directly with the customers They
are your greatest assetsrdquo
OFFERING A SINCERE THANKS TO THE INDUSTRY
Hunt said he owes many thanks to
those who helped him lead his fl eet to
success For starters he thanks Govern-ment Fleet INVERS Mobility Solutions
and Tom Johnson for making the program
possible And of course he thanks his own
partners at the City mdash the Mayor and City
Council the Offi ce of Management amp Fi-
nance leadership team the customers and
of course the CityFleet team
ldquoCityFleet collaborates daily to pro-
vide excellent service and fi nd solutions
to each challengerdquo he said ldquoOnce we had
built trust our customers were willing to
provide us with feedback and help us to
understand special project needs from an
operations perspectiverdquo
He also extends gratitude to his
peers ldquoThere are many fl eet profession-
als who donate their time and fl eet anal-
ysis to others in the industry All they
want in return is for another fl eet to be
successful and for the betterment of the
fl eet industry in generalrdquo he said ldquoThis
includes past and present fl eet manag-
ers manufacturers and our vendors Irsquod
like to thank all of those folks for giving
generously to the fl eet industryrdquo
Last he lends a gracious nod to all of
the fl eet families ldquoTheir encouragement
and support make it possible for us to come
to work and do well each dayrdquo he said
STRIVING FOR CONTINUED SUCCESS
As Hunt refl ects on his fl eet be-
ing named No 1 he looks to the hard
work of his team the hard work of his
100 Best competition and the drive the
100 Best program offered his fl eet in its
rise to success ldquoI am extremely proud
of our team both at CityFleet as well
as the bureaus we serve and how we
work together to meet the challenge of
delivering quality service in these tough
economic timesrdquo he said ldquoIt feels great
to be named the No 1 Fleet in North
America but humbling at the same time
All of the fl eets that entered the 100 Best
Fleets program are doing good things
and continue to improve every day The
program is great in that it provides fl eets
with a road map for progressrdquo
Always focused on continuous im-
provement Hunt is sure to celebrate the
success on behalf of the hard work of his
team but is also quick to set new goals
ldquoCityFleet has made a conscious effort
over the last few years to build up the core
foundation of business operationsrdquo Hunt
said ldquoNow we are ready to move forward
and explore new challengesrdquo
SOURCEJohn Hunt fleet manager City of Portland Ore E-mail johnhuntportlandoregongov
CityFleet employees log an average 27000 work orders per year and recent customer service scores have been steadily increasing
GF07_Winnerindd 20GF07_Winnerindd 20 7511 32018 PM7511 32018 PM
When it comes to alternative fuels propane is far and away the best alternative
855-4AUTOGAS
GF0111ferrellgasindd 1 122010 122740 PMGF07_Winnerindd 21GF07_Winnerindd 21 7511 32020 PM7511 32020 PM
22 Government Fleet JulyAugust 2011
The 4th annual Government Fleet
Expo amp Conference (GFX)
held at the San Diego Conven-
tion Center in Southern California
June 6-8 brought together more than
550 public sector fl eet professionals
and industry suppliers
Former MLB all-star pitcher Dave
Dravecky opened with an inspirational
keynote address and Denton Cinque-
grana senior markets editor at OPIS
gave a keynote speech on the state of
the fuel market The conference includ-
ed the 2011 Public Sector Fleet Man-
ager of the Year and ldquo100 Best Fleetsrdquo
awards ceremonies engaging presenta-
tions and panels featuring fl eet experts
numerous networking opportunities
more than 85 exhibit booths and a
chance to explore San Diegorsquos Gaslamp
Quarter
Next yearrsquos event is scheduled for
June 18-20 2012 at the Colorado Con-
vention Center in Denver
Event coverage and an extended
photo gallery are available at www
gfl eetcom Keywords GFX 2011
2011 EXPOUNITES FLEET PROFESSIONALS IN SUNNY SAN DIEGO
Three days of sessions keynote speeches and networking gave at-tendees ideas solutions to take back and test in their fl eets
(Above left) Aaron Alvarado from City of Tempe Ariz conducts a session(Above right) MLB all-star pitcher Dave Dravecky presents a keynote
A networking power session on ldquoFleet Challenges and Solutionsrdquo brought fl eet professionals together to help each other reach their common goals
A pre-session on best practices from the 100 Best Fleets title ldquoLeading the Wayrdquo drew a crowd of fl eet managers looking for ideas to become one of the ldquobestrdquo
GF07_GFXindd 22GF07_GFXindd 22 7511 32054 PM7511 32054 PM
Government Fleet JulyAugust 2011 23
PHO
TOS
CO
UR
TESY
STE
VE
RIL
EY
The GFX show fl oor was packed full of new vehicles and informative displays Attendees spent quality time on the show fl oor learning about new technology and innovations
The 2012 Chevrolet Caprice Police Patrol Ve-hicle was on display
Mitsubishirsquos iMiEV zero-emissions vehicle packs a lot of punch in its small package
MEMA brought an Altec AT37-G telescoping ar-ticulating aerial truck to the show fl oor
Ford and Azure Dynamics brought the Transit Connect Electric to the show
Chevroletrsquos new CNG van was on display which will also be available in an LPG version
LeasePlan amp NJPA sponsored a networking evening at the Hard Rock Cafe
(Above amp Below) At the fi rst opening recep-tion event attendees were given opportuni-ties to network and grab a bite to eat
(Above) EnviroGuard had its low polluting lawn mowers on display
(Left) Attendees had several op-portunities to visit with vendors
(Right) Informative displays and on-site product demos were pro-vided at several booths
GF07_GFXindd 23GF07_GFXindd 23 7511 32105 PM7511 32105 PM
24 Government Fleet JulyAugust 2011
FPAR00360_D209891_VINad_R03indd 1 6911 255 PM
WT0711fordpartsindd 1 61011 43215 PM
The 100 Best Fleets recognizes and rewards peak-performing fl eet operations in North America and identifi es and encourages ever-increasing levels of performance improvement
1 PORTLAND OR John Hunt CPFP 2490 400 7 77
NOTABLE ACCOMPLISHMENTS Despite constantly declining budgets the fl eet accelerated staff development and ramped up training to expand its collective knowledge base The effort dramatically improved repair turnaround times and customer satisfaction Fleet also successfully negotiated ASE Master technician pay doubled personal tool allowance expanded shop tools and increased technician salaries for 2012
2 SAN BERNARDINO COUNTY CA Roger Weaver CPFP 3500 400 6 83
NOTABLE ACCOMPLISHMENTS Implemented comprehensive centralization initiatives with major users (sheriff fi re special districts human services and public works) In response to the economic downturn the department reported cumulative savings andor cost avoidance of $4114135 (FY2010-11 year-to-date and estimated) Some of these reductions are ongoingrecurring from previous years for a grand total of $171 million over the last seven years A ldquoNew Employee Handbookrdquo covering County safety and departmental policies was produced and also reviewed annually during work performance evaluations with all current employees
3 CITY OF COLUMBUS OH Kelly Reagan 3035 2884 4 120
NOTABLE ACCOMPLISHMENTS The City is currently constructing what will be the Cityrsquos fi rst compressed natural gas (CNG) fueling station and the largest and only fast-fi ll CNG station with public access in Ohio The City also increased morale Investments in training and safety equaled tangible results in the morale of City technicians Currently 83 percent of City mechanics are ASE certifi ed 55 percent are Master ASEs (73 employees hold 543 ASE certifi cations) The City also obtained the ASE Blue Seal for the fourth time in 2011 Due to the Cityrsquos increased focus on training testing and safety it has been able to steadily reduce its parts and services expenses thus reducing billing to City agencies
4 CITY OF CONROE TX Thomas Higgs 300 193 1 6
NOTABLE ACCOMPLISHMENTS In 2010 the City implemented an Interlocal Agreement with two external customers adding a total of 75 vehicles without adding a technician and estimated revenues of $83000 or approximately 8 percent of current approved budget Internal fl eet availability was increased from 96 percent to 98-plus percent for internal customers The City saved additional funds by negotiations with parts suppliers for increased discounts and technology utilization It has maintained certifi cation as an ASE Blue Seal shop for the past four years and 100 percent of staff is ASE certifi ed
5 CITY OF CULVER CITY CA Paul Condran 582 32 1 38
NOTABLE ACCOMPLISHMENTS The City held its second Regulatory Technical Summit in 2010 bringing together reps from more than 50 citiesagencies and industry policy makers The fl eet has also accomplished a sustainable fl eet progression 85 percent of the heavy-duty fl eet operates on CNG 28 percent of light-duty overall on-road fl eet is alternative fuelhybrid The City re-powered 12 heavy-duty CNG transit buses with the newest Cummins CNG engines using a $360000 grant The City was also the winner of the 2010 NAFA Fleet Management Association Sustainable Fleet Award for heavy-duty fl eets and has consistently ranked in the top 20 ldquo100 Best Fleetsrdquo since 2004
6 POLK COUNTY FL Bob Stanton CPFP 2575 332 11 35
NOTABLE ACCOMPLISHMENTS The County insourced its third County municipal fl eet operation (City of Ft Meade Fla) into fl eet operations Since 2010 the County has absorbed three municipal fl eet operations The Countyrsquos vehicle leasing program has been expanded to include County municipal governments allowing municipalities to spread limited capital resources over a broader range of vehicles It began using Craigslistcom to sell parts from salvaged vehicle The County also formed and leads a local consortium consisting of the Polk School Board City of Bartow Fla local Florida DOT district offi ce and the County to explore a partnership to collectively bring CNG into the County
7 CITY OF MOLINE IL JD Schulte CPFP 182 215 1 11
NOTABLE ACCOMPLISHMENTS The City has completed negotiations with a vendor selected to remove all lead wheel weights from inventory and supply the City with lead-free weights All Allison World Transmissions have been converted to a fully synthetic fl uid and oil-drain intervals were extended on these units to a full four years All City technicians use laptops on their toolboxes with the ability to view a live dashboard feed for fi ve key performance indicators (KPIs) Technicians are now able to see shop turnaround time for work orders open work orders by status scheduled versus non-scheduled repairs technician productivity by percentage and work orders with potential comebacks
8 CITY OF COLORADO SPRINGS CO Tom Monarco 2468 2053 8 67
NOTABLE ACCOMPLISHMENTS In 2010 the City completed the upgrade of its fl eet information system partnering with one of its customers City Transit to share costs of the upgrade and training It completed its upgrade of the fuel system which consisted of upgrading 11 sites that dispense nearly 22 million gallons of fuel annually Through the use of fuel futures pricing in 2010 the City saved nearly $5 million Fleet has another fuel contract in place for 2011 that should save the City another $4 million
9 CITY OF LOS ANGELES CA Richard Coulson 6007 5102 29 421
NOTABLE ACCOMPLISHMENTS Through evaluating fl eet to ensure it is the right size for operations the City reduced total inventory by more than 900 units Parts expenditures were reduced by carefully identifying preventive maintenance (PM) schedules PM checklists were also revised to maximize technician effi ciency The City has also worked to educate policy makers regarding the ldquoscience of fl eet maintenancerdquo It invested time educating policy makers about the cause and effect relationships between deferring maintenance and deferring vehicle replacements as well as provided tours of fl eet facilities
TOP PUBLIC SECTOR SPONSORED BY
FLEETS RECOGNIZED
RANK FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
Now with Hillsborough County Fla
GF07_Directoryindd 24GF07_Directoryindd 24 7511 34425 PM7511 34425 PM
With 24-hour access FordPartscom allows you to fi nd everything you need anytime you want The VIN search feature is a simple solution to fi nding the exact part you need to get the job done right Therersquos no better way to order parts than FordPartscom
ANY FORD PARTANY TIME
Let VIN search do the work
And you can order any time mdash so therersquos less downtime
FPAR00360_D209891_VINad_R03indd 1 6911 255 PM
WT0711fordpartsindd 1 61011 43215 PMGF07_Directoryindd 25GF07_Directoryindd 25 7511 34427 PM7511 34427 PM
26 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
10 CITY OF RIVERSIDE CA Kris Martinez 1041 320 2 35
NOTABLE ACCOMPLISHMENTS Alternative-fuel use by City vehicles increased The total of alternative fuel in use by the City has increased by 12 percent from 43064 to 48893 gallons of CNG per month reducing air emissions and fl eet operating costs due to the low cost of CNG The percentage of alternative-fuel vehicles in fl eet has increased dramatically The number of targeted vehicle classes has increased from 53 percent to 72 percent and the percent of clean vehicles has increased from 69 percent to 89 percent The City also instituted a Green Action Plan with a goal to reduce mobile sources of pollution by 5 percent through programs and partnerships
11 CITY OF FT LAUDERDALE FL John Rencher 1230 290 1 51
NOTABLE ACCOMPLISHMENTS In 2010 the City concluded a three-year vehicle and equipment utilization study and fl eet right-sizing program resulting in annual budgetary savings of $222300 and capital expenditure savings of more than $13 million It purchased two new hybrid aerial bucket trucks to replace older models using a grant in the amount of $150272 The grant was also used for retrofi tting 730 vehicles with CANceivers a fuel interface device providing accurate fueling data and idle time Fleet also achieved savings from cannibalization of totaled vehicles Instead of auctioning vehicles at $200 per unit the vehicles are retained to be ldquoparted outrdquo to save on parts costs
12 CITY OF AUSTIN TX Gerald Calk 3800 1400 7 199
NOTABLE ACCOMPLISHMENTS Fleet performed a self-assessment identifying areas of concern with a special emphasis on internal controls and environmental compliance Once weaknesses were discovered the City worked on restructuring its organization to cover certain areas as well as ensure compliance with regulatory agencies By doing this self-assessment and aligning operational needs with the overall needs of the City fl eet was able to hire needed personnel to strengthen its organization The City was a recipient of the 2011 NAFA Fleet Management Association Sustainable Fleet award and four of six service centers are ASE Blue Seal certifi ed
13 CITY OF FAYETTEVILLE AR Dennis Pratt 322 236 1 17
NOTABLE ACCOMPLISHMENTS The City continued with its green initiatives in 2010 purchasing one hydraulic launch assist (HLA) Solid Waste side loader started full use of re-refi ned oil with Micro Green oil fi lters and continued with oil sampling driving change intervals The City started using its fl eet information system graphics module to store wiring diagrams warranty and other service information and started using an online vehicle auction company to sell surplus fl eet vehicles Team members have continued their training with increased ASE and EVT certifi cations
14 MANATEE COUNTY FL Michael Brennan 849 499 3 35
NOTABLE ACCOMPLISHMENTS The County revised its preventive maintenance program increasing PM-generated repairs by more than 35 percent while maintaining a 93-percent fl eet availability average It continued reassignment of underutilized units reducing capital spend by more than $800000 The County was also award a $159 million grant for a new central maintenance and transit operations facility Team technicians also placed fi rst in a maintenance competition sponsored by the Florida DOT winning the ldquoknowledge examrdquo The County has also continued a leading role in the County-wide ldquoGreen Teamrdquo promoting environmental stewardship across departmental lines
15 CITY amp COUNTY OF DENVER CO Ernie Ivy 1233 194 7 93
NOTABLE ACCOMPLISHMENTS The Denver Fleet Management Division completed implementation of a new fl eet management software system converting 15 years of historic data and adjusting operations to best utilize the systems features It moved to a City-wide system for tracking procurement streamlining the purchase of parts and materials and increasing accountability The Division also opened a new fl eet facility that is anticipated to be LEED Gold certifi ed and will incorporate employee ideas for improving operations and enhancing customer service
16 CITY OF SACRAMENTO CA Keith Leech 2214 592 6 104
NOTABLE ACCOMPLISHMENTS The City upgraded its Fleet Management Technology Toolkit which are AssetWorks Fleet Focus (M5) and Fuel Focus technology upgrades that provide multiple enhancements and integrations to gather format and disseminate information to establish the business intelligence required to make data-driven decisions Itrsquos return-on-investment (ROI) analysis demonstrated an annual benefi t of $720000 after a pilot program with Zonar GPS telematics and more than $700000 after outsourcing parts management to NAPA Integrated Business Solutions (IBS) The City also participated in a multi-agency municipal project that benchmarked fl eet costs and statistical trends including fl eet utilization fuel consumption and emissions
17 CITY OF FORT WORTH TX Wayne Corum 2990 463 3 108
NOTABLE ACCOMPLISHMENTS The City competed in a managed competition process for vehicle maintenance and was retained as the maintenance provider for the City It is fi nalizing and implementing a National Fuel Contract In the fi rst six months 16 different government agencies from four states have already utilized the contract The City is continuing to expand alternative-fuel use with investments into fueling infrastructure (ethanol propane and electric) and alternative-fuel vehicle acquisitions (hybrid electric and propane)
18 CITY OF ROCHESTER NY Michael Quattrone 2074 205 1 79
NOTABLE ACCOMPLISHMENTS The City completed the Government Fleet Management AllianceFleet Counselor Services certifi cation program at 97 percent It is continuously working on the Divisionrsquos Policy and Procedures manual The City has more than 125 management-approved policy and procedures in 16 different categories providing employees with clarity in City goals daily work and delivering managementrsquos expectations It also developed service level agreements (SLAs) with all customers including seasonal SLAs
19 CITY OF EUGENE OR Tony Jobanek 558 101 1 28
NOTABLE ACCOMPLISHMENTS The Cityrsquos Fleet Services section recently became an Eco-Biz certifi ed fl eet facility The goal of the program is to prevent and minimize pollution generated by small businesses in the Lane County Ore area It implemented a dashboard system that provides key information in a timely manner The City is also proactively in pursuit of an electric technology demonstration program It was identifi ed by the State as one of the fi rst public organizations to participate in demonstration testing of the Toyota plug-in Prius hybrid-electric sedan Mitsubishi iMiEV all-electric sedan and is scheduled to purchase a Nissan LEAF all-electric sedan in summer 2011
20 CITY OF DENTON TX Mike Ellis 615 202 1 21
NOTABLE ACCOMPLISHMENTS The City opened a new alternative-fuel site and began dispensing biodiesel and ethanol products with the projected annual purchase of 664000 gallons of biodiesel and at least 40000 gallons of E-85 It has converted 72 percent of its fuel purchases to biodiesel It deployed fi ltration systems on all landfi ll and refuse equipment to increase oil drain intervals which reduces labor cost and conserves oil while improving reliability It also developed an in-house mentoring program designed to increase productivity effi ciency and knowledge by partnering a less-experienced technician with an ASE-certifi ed Master Technician
RANK FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
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GF0711discreteindd 1 7111 91525 AM
INVERS Mobility Solutions bull 6047421145 bull 8663080091
FF0909inversindd 1 9909 21000 PMGF12-54_1-6HouseADindd 1 122910 95043 AM
GF07_Directoryindd 27GF07_Directoryindd 27 7511 34427 PM7511 34427 PM
28 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
GF05-20fcs_fpindd 1 51811 32202 PM
THE FOLLOWING FLEETS LISTED ALPHABETICALLY HAVE BEEN JUDGED AMONG THE 100 BEST FLEETS IN THE NORTH AMERICA
FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
ALACHUA COUNTY FL Ray Griffi n CPM 306 416 2 16
NOTABLE ACCOMPLISHMENTS Implemented ldquo20-percent by 2010 Reduction Planrdquo demonstrating how the County can reduce fuel consumption by 20 percent by 2020 Created Fleet Management Comprehensive Plan an administrative procedure booklet that outlines policies and fl eet management practices and reduced take-home vehicles by 52 percent
ALAMEDA COUNTY CA Doug Bond 1093 0 3 13
NOTABLE ACCOMPLISHMENTS Wrote and implemented new County Ordinance that updated and enhanced vehicle-use polices Reduced fl eet by 80 under-utilized vehicles (7-percent reduction) and replaced 29 vehicles with alternative-fuel units for a savings of $741129 for this fi scal year
ARAPAHOE COUNTY CO Randy Campbell 357 483 2 20
NOTABLE ACCOMPLISHMENTS Initiated full electronic pre- and post-trip inspection program for units that require inspection under Federal Motor Carrier Safety Administration (FMCSA) and Colorado state law The system enables a ldquorepair-before-failurerdquo strategy that lowers operating costs and increases compliance
ATLANTIC COUNTY UTILITIES AUTHORITY NJ Gene Petitt 113 70 2 13
NOTABLE ACCOMPLISHMENTS The County opened a compressed natural gas (CNG) fueling station using $19 million in grant funding to build the facility along with the incremental costs of purchasing 15 CNG vehicles Also implemented green vehicle purchasing and anti-idling policies
AUGUSTA-RICHMOND COUNTY GA Ron Crowden 1265 1259 4 49
NOTABLE ACCOMPLISHMENTS Fleet management shifted procurement funding for public safety vehicles from the General Fund - Capital Outlay to Sales Tax (a shift of $12 million) increasing the number of public safety vehicles purchased over the next fi ve years Allowed contractor to insource repair work for local branch of Salvation Army
CITRUS COUNTY FL Michael Webster 397 165 1 12
NOTABLE ACCOMPLISHMENTS Began education and training program for all user departments within the County Recorded an example of a proper pre-trip inspection of a vehicle and heavy-equipment Also implemented ldquoContinuous Quality Improvementrdquo concept to encourage and promote a more business-like approach to fl eet
CITY OF ALCOA TN Steve Hillis 266 59 1 3
NOTABLE ACCOMPLISHMENTS Instituted an all-staff certifi cation policy for ASE certifi cations Initiated a monthly City-wide Fleet FOCUS report to the management of all user departments covering costs and operational effi ciencies
CITY OF AMES IA Paul Hinderaker 203 80 1 10
NOTABLE ACCOMPLISHMENTS Initiated a system to aggressively reduce past-due PM work allowing technicians to take responsibility for part of a list of overdue items Purchased new independently moveable vehicle lifts which reduces outsourcing work on large vehicles
CITY OF ANAHEIM CA Karl Hopfer 755 535 1 34
NOTABLE ACCOMPLISHMENTS Implemented monthly newsletter highlighting staff accomplishments and special activities as well as a second peer-based employee recognition program Staff training was increased to 18 hours per person minimum through use of in-house cross training and vendor-provided training
CITY OF BELLEVUE WA Peter Bednar 672 369 1 20
NOTABLE ACCOMPLISHMENTS In fi nal phase of $18 million shop modernization project increasing number of work bays per technician from 16 to 23 Utilized $530000 in grant money to help purchase 76 hybrid vehicles Upgraded to a Web-based fl eet management system and issued each technician a 10-inch laptop for ldquoon the fl yrdquo access to fl eet management system
CITY OF BOISE ID Craig Croner CPFP 890 409 5 15
NOTABLE ACCOMPLISHMENTS Completed fi rst year of fully centralized Mobile Fleet Equipment operations resulting in net savings for Parks Dept of 12 percent over 2009 Implemented a city-wide used-vehicle procurement contract Also implemented a centralized Web-based motor pool system at multiple locations around the City
CITY OF CHICAGO IL Patrick Harney 7862 3664 14 635
NOTABLE ACCOMPLISHMENTS Instituted a three-year light-duty vehicle reduction plan for a total end-of-project savings of approximately $1 million Added parts and service lines to new-vehicle and equipment purchase contracts allowing fl eet to receive maintenance services from same contractors from which the City purchases new vehicles and equipment
CITY OF CONCORD NC Daniel Nuckolls CAFM 797 84 1 12
NOTABLE ACCOMPLISHMENTS Introduced Intranet page that allows customers to request services online search work orders and view PM and cost information per vehicle Program was created in-house and at no cost Added fi rst ROUSH propane-powered truck to fl eet operating out of the City airport
CITY OF DURHAM NC Larry Cash 1357 345 3 52
NOTABLE ACCOMPLISHMENTS Embraced Cityrsquos ldquoCulture of Servicerdquo concept based on a three-prong approach service to the customer service to the community and service to the staff City promoted a customer appreciation day which included door prizes and a light breakfast
CITY OF EDMONTON AB Steve Rapanos 3731 697 13 640
NOTABLE ACCOMPLISHMENTS Built a transit bus garage with LEED Silver certifi cation obtained National Safety Mark certifi cation implemented a coolant management system changing the entire fl eet to long-life anti-freeze and engineered a portable detachable winch assembly for pulling ldquodeadrdquo vehicles onto a hoist
GF07_Directoryindd 28GF07_Directoryindd 28 7511 34428 PM7511 34428 PM
Gain SomePerspective
Your Fleet Consulting Experts
Fleet Consulting Fleet Sof tware Fleet Management Services
Take a Fresh Look at Your Fleet OperationAt Fleet Counselor Services we have spent more than 20 years developing the expertise analytics and software you need to optimize your eet operationWersquore on your side
To learn more call (800) 824-0842 or visit www eetcounselorcom today
Fleet Counselor Services is an o cial partner of Government Fleet magazine
GF05-2011
GF05-20fcs_fpindd 1 51811 32202 PM
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30 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
GF0611gfx_sponsorsindd 1 51711 101722 AM
CITY OF FAIRFIELD CA David Renschler CPFP 261 139 1 14
NOTABLE ACCOMPLISHMENTS Installed new GFI Genfare electronic fare boxes on all 56 transit coaches in just three days The City imposed mandatory furlough of 26 days on City employees eliminating 23 vehicles due to under-utilization Also the City extended oil change intervals from 3000 to 5000 miles
CITY OF FARGO ND Harold Pederson 446 324 2 37
NOTABLE ACCOMPLISHMENTS Implemented bar coding of all inventory in both maintenance shops Scheduled four days of additional training in the inventory portion of the Cityrsquos fl eet management software for parts staff which are actively reviewing and liquidating seldom-used and obsolete parts inventory
CITY OF FT WAYNE IN Larry Campbell CPFP 1088 438 2 28
NOTABLE ACCOMPLISHMENTS Developed fi rst-of-its kind hybrid sewer jet truck working with International Eaton and Sewer Equipment of America Continued purchasing additional hybrid vehicles added new LED lights to fueling island for a 77-percent energy savings and removed lead wheel weights from tires for steel weights
CITY OF GOODYEAR AZ Richard Sweepe 354 16 1 6
NOTABLE ACCOMPLISHMENTS Conducted quarterly utilization reviews resulting in $185000 in savings due to removal of under-utilized units Re-purposed trucks from use by Water Division for an eighth of the cost of new vehicles Streamlined vehicle specifi cations
CITY OF HENDERSON NV Robert Murnane 1057 240 1 21
NOTABLE ACCOMPLISHMENTS Started a car-sharing motor pool at City Hall campus implemented the EJ Ward fuel management system at two main fuel locations revised vehicle replacement schedules implemented fl eet downsizing project and entered into joint service agreement with neighboring jurisdiction to handle police motorcycle maintenance
CITY OF IRVING TX Ramiro Lopez 803 127 2 19
NOTABLE ACCOMPLISHMENTS Enhanced communications among staff and customers with focus groups and frequent meetings Cost savings are being realized through fuel pricing fuel conservation and position responsibility enhancements Implemented technician accountability controls increasing performance and fl eet availability
CITY OF KAMLOOPS BC Ian Hammond 292 147 1 19
NOTABLE ACCOMPLISHMENTS Initiated a pilot program to explore hydrogen as an alternate fuel Contracted with a Vancouver Island-based company to install an on-demand hydrogen generator on one of the Cityrsquos service trucks Pilotrsquos initial results show dramatic decreases in CO2 and NOx Staff is certifi ed to perform hydrogen conversions
CITY OF LAKELAND FL Gary McLean CPFP 1088 190 1 30
NOTABLE ACCOMPLISHMENTS Rebuilt vehicle replacement process teaming with departmental leadership and Cityrsquos fl eet Utilization Management Committee (FUMC) Down-sized administrative vehicles reducing purchase and fuel costs Established new auction contract and one-time repair limits as well as $500 repair limit on ldquosparerdquo vehicles
CITY OF LITTLE ROCK AR Wendell Jones 1060 160 2 70
NOTABLE ACCOMPLISHMENTS Increased number of workstations to one cloud computer workstation per technician (from one or two in each shop) Recently began a self-evaluation and improvement plan utilizing Fleet Sentinel Management program
CITY OF LONG BEACH CA Leslie Horikawa 1591 68 8 85
NOTABLE ACCOMPLISHMENTS Implemented rigorous campaign to bring maintenance program to 94-percent completion rate reaching a high of 96 percent Keeping a cap on overtime expenditures and rotating staff and providing opportunities to gain skills in various positions Implementing a loaner pool program as part of a vehicle reduction plan
CITY OF MARIETTABLW GA Scott Lawler 557 104 1 14
NOTABLE ACCOMPLISHMENTS Established an internal online customer survey after vehicleequipment is repaired Focused on preparing and receiving a signed service level agreement (SLA) from Power Utility department which was completed within one year Purchased software allowing fl eet to upload latest service bulletin fi x for re-fl ashing a vehiclersquos ECU
CITY OF MESA AZ Peter Scarafi otti CDM CAFM CEM CPFP 1450 50 2 76
NOTABLE ACCOMPLISHMENTS Warranty Recovery Program is on track to recover more than $600000 in warranty YTD in 2011 recovering $433000 in 2010 Shop employees have more than 300 ASE certifi cations and City has received Clean Cities Coalition Clean Air award for past eight years
CITY OF MIAMI FL Jose Davila Sr 1951 178 1 67
NOTABLE ACCOMPLISHMENTS Improved employeemanagement relations Moved stockroom management in-house Took on yearly inspection of almost 500 commercial hauler trucks Changed the way the City gauges itrsquos employees productivity
CITY OF NEW YORK DCAS NY Stephen Weir 2127 80 0 9
NOTABLE ACCOMPLISHMENTS Spearheaded a number of green initiatives to established NYC as premier Green City in US including commitment to receive 50 Chevrolet Volts by June secure 10 of the fi rst Ford Transit Connect Electric vehicles and secure a no-cost two-year lease for 10 Navistar eStar electric trucks
CITY OF NEW YORK PARKS amp REC NY Keith Kerman 1863 774 8 60
NOTABLE ACCOMPLISHMENTS Completed Agencyrsquos second pilot of B-50 fuel this time for all diesel vehicles in Borough of Staten Island Parks uses B-20 in all vehicles Expecting delivery of fi ve Chevrolet Volts and fi ve Navistar Class 4 all-electric vans for use in playground repair two International hybrid buses and 11 Kenworth hybrid medium-duty trucks
CITY OF OCEANSIDE CA Jeffery Hart 458 25 1 14
NOTABLE ACCOMPLISHMENTS Underwent complete management and offi ce staff change Changed vehicle check-out processes after repairs cross-training staff in areas of emergency vehicles fi re apparatus off-road equipment and fabrication igniting new wave of training opportunities Also ramped up safety program and converted below-ground tanks to biodiesel
CITY OF ROANOKE VA Kenneth Bernard 600 250 1 25
NOTABLE ACCOMPLISHMENTS Implemented new equipment including a Versus scanner 450 kW standby generator Aerosol can recycling unit and nitrogen generator for tire service Also upgraded the shop to be WiFi capable Established positive sustainable maintenance practices and have developed a team with a solid culture
FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
GF07_Directoryindd 30GF07_Directoryindd 30 7511 34429 PM7511 34429 PM
Thank you to the 2011 Sponsors of
wwwGovFleetExpocom
GFX05
-0311
MARK YOUR CALENDAR FOR NEXT YEAR
June 18-20 2012Colorado Convention CenterDenver CO
05-0311
LEAD SPONSORS
GENERAL SPONSORS
ASSOCIATION PARTNERS
PREMIER SPONSOR MAJOR SPONSORS
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32 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
PROTECT YOUR FLEET
GF0711auditindd 1 7111 92820 AM
CITY OF SAN ANTONIO TX Florencio Pena 3715 1075 7 171
NOTABLE ACCOMPLISHMENTS Installed automatic vehicle location (AVL) in approximately 250 Solid Waste Management automated side-loader trucks Currently reviewing equipment lifecycles for many vehicle classes In FY2010 City passed environmental ordinance requiring vehicle purchases to be the most environmentally responsible equipment available
CITY OF SANTA ANA CA Rick Longobart 900 300 1 36
NOTABLE ACCOMPLISHMENTS Developed a cohesive work unit and camaraderie to overcome fi nancial shortfalls City proved in-house maintenance was more cost effi cient than outsourcing functions Demonstrated a $500000 savings through utilization effi ciency and improved communication
CITY OF SUFFOLK VA Jason LaLonde 1100 250 1 22
NOTABLE ACCOMPLISHMENTS With support and assistance from Dept of Budget and Strategic Planning a fl eet chargeback methodology information session was presented to all internal and external customers detailing expense and revenue steam on all facets of fl eet management Outfi tted all recently purchased equipment with LED lighting for increased visibility
CITY OF TAMPA FL Tim Perry 2682 218 2 57
NOTABLE ACCOMPLISHMENTS Authored revised City-wide Vehicle Operations policy which includes provisions for anti-idling cell phone and tobacco use driver training etc Took on responsibility for Tampa Fire Rescuersquos non-combat vehicles and equipment in 2009 completing integration in 2010 Also utilized outside vendor for heavy-tire road calls
CITY OF TEMPE AZ Aaron Alvarado 800 250 2 30
NOTABLE ACCOMPLISHMENTS Implemented ldquoThe Four Disciplines of Execution (4DX)rdquo by Franklin Covey At the City manager level guidance was put out to initiate an internal operating system to begin to change the culture and mind-set of all City departments
CITY OF THOUSAND OAKS CA Larry McKinney 205 405 1 11
NOTABLE ACCOMPLISHMENTS Implemented the following recycled fi lters and anti-freeze used retread tires eliminated lead wheel weights installed new busvehicle wash that uses recycled water installed a 60000-lb bus lift reorganized fl eet warehouse initiated employee and customer service surveys and created online equipment purchase calendar
CITY OF VANCOUVER BC Doug Smith 1680 280 4 240
NOTABLE ACCOMPLISHMENTS Introduced a ldquoMake vs Buyrdquo policy to determine what work should be done in-house versus outsourced Participated in public and private fl eet benchmarking projects Analyzed key performance indicators (KPIs) through fl eet management reports Introduced new fl uid storage and electronic fl uid dispensing management system
CITY OF WILMINGTON DE Ed Stone 593 26 1 14
NOTABLE ACCOMPLISHMENTS Initiated ldquoFast Fleet Loanerrdquo pool program reduced fl eet size by 26 percent for $57000 fuel savings and $391000 capital expenditure savings lowered average fl eet age by one year resulting in $10000 approximate fuel savings lowered fl eetrsquos carbon footprint by replacing 30-percent of trash trucks and retrofi tting 27 additional trash and dump trucks
COLLIER COUNTY FL Daniel Croft 766 391 4 26
NOTABLE ACCOMPLISHMENTS Utilized totaled ambulance and transit bus for parts versus salvage saving more than $30000 in ambulance and $20000 in transit bus parts and components Built and opened vehicle washing system allowing fl eet to clean largest trucks and equipment Also one technician was selected as the State of Florida Bus Mechanic of the Year
COLORADO DEPT OF PERSONNEL ADMIN Kathy Nesbitt 6000 200 3 13
NOTABLE ACCOMPLISHMENTS Completed installation of State-owned E-85 pumps at the downtown Denver motor pool and designed and deployed E-85 tanks at three locations Currently coordinating deployment of 20 all-electric vehicles and developed a petroleum-reduction rebate program returning funds totaling $500000 to State user agencies
COUNTY OF RIVERSIDE CA Robert Howdyshell 4116 0 7 52
NOTABLE ACCOMPLISHMENTS Taking part in initiatives to lead to right-sizing the fl eet and reducing vehicle miles traveled Began right-sizing efforts in April 2010 with identifi cation of all under-utilized vehicles based on mileage versus repair costs totaling 298 vehicles removed from service and sold with 37 additional vehicles retired and sent to auction
COUNTY OF SONOMA CA David Head 1157 196 3 21
NOTABLE ACCOMPLISHMENTS Began process to outsource parts operation to NAPA IBS with no on-site staffi ng required due to use of NAPA and fl eet-based computers Costs were reduced 15-35 percent on most parts staffi ng costs were reduced by more than $230000 and the number of invoices processed per month was reduced from hundreds down to one
DAKOTA COUNTY MN Kevin Schlangen 242 74 1 12
NOTABLE ACCOMPLISHMENTS Developed and implemented fl eet operations and Fleet LockoutTagout procedure manuals as well as implemented Voyager fuel card program Constructed 55000 sq-ft fl eet storage addition to Empire campus with geothermal heating system Also expanded insourcing of fl eet services to three additional fl eets without additional staff
DISTRICT OF COLUMBIA WATER amp SEWER AUTHORITY OZ Fuller 583 1000 2 29
NOTABLE ACCOMPLISHMENTS Implemented green product purchasing and usage initiatives including vehicle lube touch-up paints brake cleaning sprays and other cleaning items Purchasing several electric charging stations for electric vehicle use and have FY-2011 vehicle purchase plans for at least 41 additional alternative-fuel vehicles
EUGENE WATER amp ELECTRIC BOARD OR Gary Lentsch 219 54 1 10
NOTABLE ACCOMPLISHMENTS One of the fi rst fl eets to measure hydraulic system ISO cleanliness and moisture while still on the vehicle Shop is currently being certifi ed toward LEEDrsquos Gold standard Implemented idle and fuel-reduction policy obtaining a 103-percent reduction in fossil fuel usage (over 2009) Also reduced take-home vehicles to on-call staff only
HARFORD COUNTY MD Warren Patrick 1015 123 2 22
NOTABLE ACCOMPLISHMENTS Dramatically increased revenue by implementing new surplus vehicle sales process The new process works not only for fl eet vehicles and equipment but offi ce furniture computers etc Utilize a 27-month historical database to maintain an optimum replacement and disposal schedule
FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
GF07_Directoryindd 32GF07_Directoryindd 32 7511 34435 PM7511 34435 PM
This comprehensive guide contains information on how to
- prevent auditing
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- increase effi ciency and workfl ow processes
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PROTECT PROTECT YOUR FLEETYOUR FLEET
Prevent an audit of your fl eet operations with the
Public Fleet Audit ndash A Self Assessment Checklist
GF0711auditindd 1 7111 92820 AMGF07_Directoryindd 33GF07_Directoryindd 33 7511 34437 PM7511 34437 PM
34 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
GF0611toolboxindd 1 51311 114257 AM
HOUSTON INDEPENDENT SCHOOL DISTRICT TX Mark Swackhamer 2068 60 6 150
NOTABLE ACCOMPLISHMENTS Increasing number of cameras on 647 buses from two to four All buses support and police vehicles will have telematics for a total count of 1910 units Adding particulate traps to a percentage of buses Also partnering with University of Houstonrsquos Texas Diesel Testing and Research Center on emerging emissions reduction technologies
IDAHO NATIONAL LABORATORY ITS Scott Wold 671 467 2 152
NOTABLE ACCOMPLISHMENTS Replaced almost 75 percent of fl eet with fl ex-fuel vehicles (FFVs) and put 20 new hybrid-electric sedans and SUVs into service for total of 47 hybrid vehicles Began renewing aging bus fl eet increasing fuel economy by 20 percent and carrying 1 additional passenger per vehicle Mini-motor coaches planned to improve fuel mileage by 50 percent
CITY OF INDIANAPOLIS IN John Williams 4397 905 3 106
NOTABLE ACCOMPLISHMENTS Used over 20 key performance indicators (KPIs) to manage 5300 vehicles and pieces of equipment focusing on fi ve areas daily fl eet availability PM and repair operations supply and services administrative operations and customer service Also currently employ 13 ASE Master technicians
JOINT BASE LEWIS MCCHORD FLEET OPERATION WA Michor Gentemann 62 3500 3 100
NOTABLE ACCOMPLISHMENTS Continued to improve fl eet management information system (FMIS) to track man hours spent servicing vehicles and to review the Military Expenditure Limit helping to estimate costs Implemented new inspection process that saves time by pre-evaluating a vehicle before its pulled out of service and brought into the repair shop
KING COUNTY FLEET ADMINISTRATION WA Jennifer Lindwall 1950 364 2 76
NOTABLE ACCOMPLISHMENTS Acquired several clean vehicles including a hybrid service truck that has netted a 30 percent improvement in fuel effi ciency and two hybrid bucket trucks The purchase was offset with $120500 in grants The County fl eet has been right-sized by eliminating 43 under-utilized vehicles and has increased the use of shared vehicles
KNOX COUNTY TN Phillip May 1113 217 2 20
NOTABLE ACCOMPLISHMENTS Reduced total expenditures by 4 percent total department charges by 6 percent fuel usage by 5 percent and parts inventory by 24 percent while increasing production by 6 percent and improved turnaround time by 8 percent The shop earned its second Automotive Service Excellence (ASE) Blue Seal Certifi cation
MONROE COUNTY NY Melvin Rose 940 160 1 17
NOTABLE ACCOMPLISHMENTS Cooperative public-private partnership with Rochester Institute of Technology served as the model for the recently approved E-15 by the federal government Green initiatives and inter-municipal cooperation has led to increase in use of green vehicles reduction of duplicate equipment and the construction of green fueling stations
MONTEREY COUNTY CA Thomas Abear 2074 85 5 18
NOTABLE ACCOMPLISHMENTS Increased the number of hybrids in the Countyrsquos fl eet including hybrid pickup trucks and introduced biodiesel and retired or retrofi tted nearly 100 percent of on-road diesel vehicles with particulate trap fi lters Gave staff additional training opportunities through use of in-house kiosk to access online courses
MONTGOMERY COUNTY MD DEPARTMENT OF GENERAL SERVICES
Millie Souders 2297 0 1 45
NOTABLE ACCOMPLISHMENTS Instituted a fl eet performance improvement program utilizing employee input These employee-driven ideas netted improvements in key performance requirements including increasing police vehicle and administration vehicle availability and preventive maintenance completed in 24 hours to 987 percent
NEW YORK CITY POLICE DEPARTMENT NY Gregory Dimesa 8067 0 13 453
NOTABLE ACCOMPLISHMENTS Developed a proactive preventive maintenance program which compares maintenance history with current fueling mileage showing a 1-percent overall decrease in out-of-service rate and a 12-percent reduction in vehicles requiring a tow The Department is acquiring 373 more hybrid vehicles to join the 477 already in service
NORTH DAKOTA DOT STATE FLEET SERVICES ND Paul Hanson 3329 0 8 11
NOTABLE ACCOMPLISHMENTS Switched to synthetic transmission fl uid in the heavy trucks with automatic transmissions cutting required fl uid changes per year by a third and saving an estimated 1200 gallons of transmission fl uid and 450 man hours per year Also switched to purchasing heavy trucks with synthetic gear lube saving an estimated 750 gallons annually
PALM BEACH COUNTY FLA Douglas Weichman CAFM 2141 1584 3 60
NOTABLE ACCOMPLISHMENTS Implemented replacement rating system that was above the established replacement guidelines and established low-utilization reports to help make asset reduction decisions and stretch lifecycles In addition began purchasing low-rolling resistance tires and BOLT-brand locks for utility-type vehicles to help with key control
PALM BEACH COUNTY SHERIFFrsquoS OFFICE FL Alan Lane 2500 1300 3 32
NOTABLE ACCOMPLISHMENTS Increased focus on deputy safety with tires and brakes replaced on pursuit-type vehciles on a more regular basis eg if tires are worn to 532nds or brake pads are less than 6mm Repair intervals have been increased to a four month 4000 mile schedule saving about $400000 in the Departmentrsquos annual budget
PASCO COUNTY BOARD OF COUNTY COMMISSIONERS FL
Stephen McNaughton CAFM 966 920 3 39
NOTABLE ACCOMPLISHMENTS Implemented a Generator Task Force Program to align generator procurement disposal maintenance fueling and to maintain awareness of generator actions or agreements that impact County interests The fl eet uses a Specifi cation Committee as part of the process of procuring vehicles and equipment for the County
PRINCE GEORGErsquoS COUNTY MD Richard Hilmer 3243 12 2 57
NOTABLE ACCOMPLISHMENTS Due to a 20-percent reduction in staff caused by the recession the fl eet had to turn to upfi tting contractors to outfi t its latest group purchase of police vehicles Following this model 328 police vehicles were outfi tted for a savings of over $460000 in 2011 alone
PRINCE WILLIAM COUNTY VA Matthew Villareale 1107 177 1 35
NOTABLE ACCOMPLISHMENTS Fleet management increased its review of performance data and trends including the length of time by department that each vehicle has been in for service allowing for trending and shifting of priorities The fl eet maintained its E3 (Exemplary Environmental Enterprise) status with the Environmental Excellence Program
FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
GF07_Directoryindd 34GF07_Directoryindd 34 7511 34437 PM7511 34437 PM
USE THE FLEET TOOLBOX TO
Compare your eet using a bull robust benchmarking tool Analyze labor rates bull Reduce vehicle downtimebull Benchmark staf ng against similarly sized eetsbull Ensure JIT inventory processesbull Determine facility size requirementsbull Project employee and labor costsbull Network con dentially with other eet managersbull Review RFP samples and policy manualsbull Join a community of professionals with challenges bull similar to your own at www eettoolboxcom
Ensure JIT inventory processesbull
USE THE FLEET TOOLBOX TO
Compare your eet using a bullrobust benchmarking toolAnalyze labor rates bullReduce vehicle downtimebullBenchmark staf ng against similarly sized eetsbull
INTRODUCING
Equipped with all the tools you need to run an efficient fleet
DEVELOPED BY
GF Toolbox concept FINALindd 1 51311 110342 AM
GF0611toolboxindd 1 51311 114257 AMGF07_Directoryindd 35GF07_Directoryindd 35 7511 34439 PM7511 34439 PM
36 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
wwwfleetcertificationcom
Certify Your Fleet Operation
GF0711certificationindd 1 7111 100056 AM
RICHLAND COUNTY SC William Peters 1147 106 1 24
NOTABLE ACCOMPLISHMENTS Provides weekly fl eet status report to County administrators about vehicle availability and preventive maintenance services performed The fl eet division was instrumental in the development of the Countyrsquos Air Quality policy
SALT RIVER PROJECT AZ Jim Wood 1945 207 6 86
NOTABLE ACCOMPLISHMENTS By using fuel hedging the Department has remained close to its projected budget despite the volatility of the market Transportation Services was 3-percent under budget due in part to staff reductions and careful budget management
SAN ANTONIO WATER SYSTEM TX David Kilbourne 450 724 5 49
NOTABLE ACCOMPLISHMENTS Implemented a fuel card test program allowing drivers to use commercial stations and a GPS test program to monitor location and vehicle operations Set up a sewer cleaning equipment preparation team increasing line cleaning crew time by 40 minutes each day
SANDIA NATIONAL LABORATORIES FLEET SERVICES NM
Mark Crawford 808 2050 4 47
NOTABLE ACCOMPLISHMENTS Received the 2010 GreenGov Presidential Award for involvement in developing constructing and testing a solar-powered cart Uses a driving simulator to help train drivers through a series of computer-generated real-world scenarios
SKOOKUM FORT RILEYGSA WA Michael Powell 1211 380 1 7
NOTABLE ACCOMPLISHMENTS Introduced electric vehicles for use low-mileage use Provides detailed fl eet information to managers including VIN license tag information and the last preventive maintenance date
SNOHOMISH CO PUBLIC WORKS FLEET MGT DIV WA
Allen Mitchell 896 393 3 49
NOTABLE ACCOMPLISHMENTS Sold and redeployed 75 under-utilized vehicles reducing fl eet expenses by $827863 Reduced GHG emissions by 85 percent increasing the Departmentrsquos Evergreen Fleets program rating from a three- to four-star rating on the fi ve-star scale
STATE OF DELAWARE FLEET SERVICES DE Terry Barton 2344 0 0 37
NOTABLE ACCOMPLISHMENTS Because it has no operating repair or fueling facilities Fleet Services provides vehicles for $2645 per day including fuel maintenance 247 roadside assistance EZ Pass and GPS tracking Upgrades to the central operation system will increase ability to make reservations via the Internet freeing up fl eet resources
STATE OF GEORGIA DEPT OF ADMINISTRATIVE SERVICES GA
Ed Finnegan 21670 228 146 4
NOTABLE ACCOMPLISHMENTS Rolled out the ARI Insights Vehicle Mgmt System four months ahead of schedule Arranged to have a permanent rental car from Enterprise placed at state agency that did not qualify for an additional vehicle for a savings of $10000 a 23 percent drop from fees spent the previous years for the rental and staff pick-up and drop-off time
STATE OF KENTUCKY KY Forrest Banta 4723 0 1 28
NOTABLE ACCOMPLISHMENTS As part of the governorrsquos Smart Government Initiative the division is reviewing vehicle usage the possibility of self-insurance revising the take-home vehicle policy and establishing a short-termdaily rental contract The division purchased 125 alternative-fuel vehicles for an average increase in fuel economy of 55 mpg
TOWN OF BUCKEYE AZ Michael DePaulo 231 45 1 5
NOTABLE ACCOMPLISHMENTS Made the decision to outsource on-callafter-hours service for a total cost of $263 a savings of more than $13000 from the previous year Established a motor pool that included eight vehicles for all Town departments
UNIVERSITY OF CALIFORNIA DAVIS CA Richard Battersby 1000 300 1 26
NOTABLE ACCOMPLISHMENTS Through careful analysis and planning lowered operating expenses by 17 percent or $12 million To assist its customers and leadership the department developed an extensive array of fl eet metrics and reports designed to better enable vehicle and transportation decisions
UNIVERSITY OF WASHINGTON WA Jolie Tahara 653 0 1 18
NOTABLE ACCOMPLISHMENTS Reduced the number of yearly scheduled preventive maintenance visits by 30 percent with an overall fl eet availability of 95 percent Fleet services purchased fi ve hybrid step-vans and one hybrid paratransit shuttle to reduce both operating costs and CO2 emissions
VEHICLE AND TRAVEL SERVICES DEPARTMENT OF TECHNOLOGY MANAGEMENT amp BUDGET STATE OF
MICHIGAN MIJoyce Van Coevering 6910 308 1 32
NOTABLE ACCOMPLISHMENTS Streamlined the motor pool reservation system giving users 24-hour access to VTS vehicles The system FleetCommander tracks real-time utilization and displays graphs gauges online forms and a wide variety of reports based on consistent normalized data
WAKE COUNTY NC Thomas Kuryla 873 90 1 15
NOTABLE ACCOMPLISHMENTS Implemented a fuel management software system which allows employees to fi ll up without a fuel card and prevents misuse of County resources The system also collects data through the vehicle OBD connection such as odometer readings idle time run time and OBD codes
WASHINGTON STARE DEPARTMENT OF TRANSPORTATION (WSDOT) WA
Greg Hansen 2314 1354 37 209
NOTABLE ACCOMPLISHMENTS Adjusted its preventive maintenance schedules using fuel consumption as the basis for service rather than time as part of its efforts to reduce agency emissions by 15 percent of 2005 levels by 2020 Has implemented back-up camera and in-cab audible warning device technologies to improve safety and prevent equipment damage
ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
GF07_Directoryindd 36GF07_Directoryindd 36 7511 34439 PM7511 34439 PM
wwwfleetcertificationcomwwwfleetcertificationcom
in partnership with
GF05
-4311
Certify Your Fleet Operation
GF0711certificationindd 1 7111 100056 AMGF07_Directoryindd 37GF07_Directoryindd 37 7511 34442 PM7511 34442 PM
38 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
AFFB11gfcindd 1 52711 74645 AM
2011 lsquo100 BEST FLEETrsquo JUDGESThe pool of judges for the 2011 100 Best Fleets spent countless hours reviewing applications following up with
nominees and lending their expertise to the program This yearrsquos judges were
2011 ELITE FLEETSThis prestigious award is given to the No 1 fl eet winners from the previous four years
which are still meeting the highest standards in fl eet excellence
2010 NO 1 FLEET CITY OF TROY MICH
2008 amp 2009 NO 1 FLEETHILLSBOROUGH COUNTY FLA
2007 NO 1 FLEETVOLUSIA COUNTY FLA
GEORGE BAKERDirector of Central Services
Volusia County Fla MARILYN RAWLINGSFleet Manager
Lee County Fla
MF
SAMUEL LAMERATOSuperintendent of Fleet MaintenanceCity of Troy Mich
STEVE RILEYDirector of Fleet OperationsCity of Coral Gables Fla
GF07_Directoryindd 38GF07_Directoryindd 38 7511 34443 PM7511 34443 PM
Register Now at wwwGreenFleetConferencecom
or call (800) 576 - 8788
OCTOBER 3-4 2011Gaylord Texan bull Grapevine TXThe Green Fleet Conference amp Expo is the only event which focuses
exclusively on environmental sustainability for car and truck fl eets Others may
touch on the subject but Green Fleet Conference amp Expo specializes in
it offering two intense concentrated days of education enterprising dialogue
and engaging exhibits If you are a fl eet manager in either the corporate or
government arena make room in your calendar for this must-attend event
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40 Government Fleet JulyAugust 2011
PUBLIC FORUM By Mike Antich
Why do many in senior
management or elect-
ed offi cials not listen
to their fl eet managers I know
many may dispute this asser-
tion but the reality is that many
public sector fl eet managers do
not have the ear of their manage-
ment and elected offi cials
Herersquos a real-world case in
point One fl eet manager relat-
ed to me that his management
hired an outside consultant to
analyze the performance of
the municipal fl eet and submit
recommendations for improve-
ment The fl eet manager relat-
ing this story to me is held in
high esteem by his peers and
has been very proactive Over
the past several years he made
detailed recommendations on
how to improve the Cityrsquos fl eet
operations however his recom-
mendations fell on deaf ears
When the consulting company
issued its follow-up report it
was enthusiastically received by
management and the city coun-
cil What was distressing to the
fl eet manager is that the consul-
tant recommended exactly what
he had recommended earlier
Why did his recommendations
fall on deaf ears while the al-
most identical recommenda-
tions made by the consultant
were met with enthusiasm
This dilemma is not solely
restricted to fl eet managers
The same complaint is heard
from in-house IT personnel
staff attorneys et al One reason
is that some management value
an outside opinion which
presumably is not vested to
a particular outcome These
proponents argue that a
consultant can offer a different
more objective perspective
about how a problem can be
solved Also consultants are
exposed to a variety of operations
and different methods used to
deal with the same issues facing
your operation But this theory
falls apart when the consultantrsquos
recommendations are identical
to the in-house manager and
one is accepted over the other
The reality is it is a deeper issue
of management not listening
to its in-house subject-matter
experts
Herersquos another example from
a different fl eet manager which
illustrates this point
ldquoMy outfi t hired an outside
consulting company to perform
a fi nancial and operational au-
dit When completing the audit
the consultant wrote a review
The opening comment in the
fi nal review was lsquoYour fl eet is
operating well under benchmark
averagesrsquo They then went on to
make further cost-saving rec-
ommendations After the review
meeting I sent several e-mails
to my reporting offi cials with a
single note lsquoWe paid this outfi t
how much to tell us thisrsquordquo
This fl eet manager went
on to summarize what is at the
heart of this problem ldquoMy point
is what a shame that manage-
ment all the way up the line
wonrsquot ask (then listen to) the
people who know their jobs as to
what would be good actions and
practices to take for operational
cost savings Of course this ap-
plies to all departments and not
just fl eet operations The bottom
line is when will management
learn to listenrdquo
However the blame isnrsquot all
one-sided In the fi nal analysis
many fl eet managers do a very
poor job in elevating their pro-
fessional stature in the eyes of
senior management The sad re-
ality is that if you donrsquot take the
lead in defi ning your expertise as
a professional fl eet manager and
showcasing your value to the
management team someone else
will do so which is often errone-
ous and the source of mispercep-
tions about your capabilities
UNDER-APPRECIATIONThese are turbulent times
for public sector fl eet managers
Many fl eet managers are under-
appreciated by user groups se-
nior management and elected
offi cials Sometimes the fl eet
manager is at fault because he or
she does a poor job of promoting
themselves and their department
to management When money is
scarce and budgets are tight or
need to be cut fl eet managers
quickly fi nd themselves on the
radar screen of elected offi cials
the local news media and tax-
payer watchdog groups
How do you prove you are
doing a good job You may think
you manage a well-run fl eet but
do you have the metrics to sub-
stantiate this assertion If you
can quantify the performance
of your operation to manage-
ment and elected offi cials they
are more likely to appreciate the
value of the service provided
However this lack of un-
derstanding by management is
often the root of inquiries that
put fl eet managers on the defen-
sive attempting to justify their
performance Fleet managers
should not assume management
understands their business and
knows they are doing a good job
If you want to demonstrate you
are competitive you need to de-
velop and measure on an ongo-
ing basis specifi c performance
metrics valuable to your user de-
partments that are available for
review by all interested parties
In todayrsquos weak tax base
fl eet managers can save taxpay-
er dollars by implementing ef-
fective fl eet policy maximizing
fl eet utilization right-sizing the
fl eet optimizing user depart-
ment productivity all while re-
ducing operating expenses The
sad part is that many fl eet man-
agers are not vocal about their
achievements and management
is not fully cognizant of their
contributions to achieving these
goals Fleet managers must be
viewed as valuable members of
the overall management team if
for no other reason than the fact
that they are managing tens of
millions of dollars of taxpayer
assets used to provide the ser-
vices taxpayers demand
Irsquoll admit that I too am mys-
tifi ed by the under-appreciation
of many fl eet managers I am
continually impressed by the
caliber of todayrsquos public sector
fl eet managers and how they
overcome the challenges they
face day-in and day-out Each
year fl eet managers and their
teams struggle to do more with
less money Perhaps it is be-
cause the personalities of many
fl eet managers who are humble
by nature and not prone to self-
promotion
It is high-time senior man-
agement and elected offi cials
realize the value of their fl eet
managers and utilize this ex-
pertise to its fullest extent My
message to senior management
is a simple one Listen to your
fl eet manager
Let me know what you think
mikeantichbobitcom
MESSAGE TO MANAGEMENTLISTEN TO YOUR FLEET MANAGER
GF07_Editindd 40GF07_Editindd 40 7511 32203 PM7511 32203 PM
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and with 60 fewer emissions mdash thanks to ROUSH CleanTech Liquid Propane Injection fuel systems
Propane autogas fuel systems by ROUSH CleanTech let you operate on a price-stable North American-
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PERFORMANCE IDENTICAL
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EMISSIONS 60 LESS
PROPANE AUTOGAS VS GASOLINE
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- GOVF_991_NO_BOX
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Missouri DOT to Close Facilities amp Cut StaffJEFFERSON CITY MO ndash The Mis-
souri Highways and Transportation Com-
mission voted to adopt a plan it said will make the Missouri
Department of Transportation (MoDOT) a smaller agency in
order to provide more funding for road and bridge projects
The plan calls for reducing MoDOTrsquos staff size by 1200
closing 131 facilities and selling more than 740 pieces of
equipment which include cars pickups vans dump trucks
loaders drills and stripers According to the Commission the
plan is projected to save $512 million by 2015
More details of the plan are available at wwwgfl eetcom
news Keyword MoDOT
NEW HAVEN CT ndash The
City of New Haven unveiled
its fi rst hybrid refuse truck
The City said it will result
in a 30-percent savings or
$5000 in fuel consumption
on an annual basis and will
result in reduced mainte-
nance costs due to the ex-
tension of the truckrsquos brakes
lifespan (four times longer
than traditional brakes)
The garbage truck is equipped with a hydraulic hybrid
system While braking the vehicle engages a pump to pres-
surize a reservoir of hydraulic fl uid As the truck starts mov-
ing forward again the fl uid runs through a hydraulic motor
boosting the truck forward and reducing the strain on the
diesel engine
The vehicle cost the City $388000 of which $70000 was
from a grant obtained by the Cityrsquos Offi ce of Sustainability
from Connecticut Department of Transportationrsquos Clean Fuel
Vehicle Program This grant money covers the incremental
cost of the hybrid system over a traditional truck
The City has fl eet of nine refuse trucks and plans to re-
place them with hybrids at the end of each truckrsquos lifespan
On average each vehicle transports 3888 tons of municipal
solid waste per year The City operates a total of 14 hybrids
in its fl eet 13 of which are cars or small SUVs plus the
refuse truck
In related sustainability efforts the City said that in 2007
it started using B-50 biodiesel in its fl eet the highest percent-
age of biodiesel in the Northeast The City also installed
solar-powered lights on a police cruiser as a pilot to cut down
on idling retrofi tted all school buses with pollution control
devices and will be retrofi tting the entire refuse fl eet as well
New Haven Takes Delivery of Hybrid Refuse Truck
The City of New Haven Conn refuse trucks each transport an average 3888 tons of municipal solid waste per year
GF07_Indyindd 11GF07_Indyindd 11 7511 31848 PM7511 31848 PM
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14 Government Fleet JulyAugust 2011
Thirty-eight-year fl eet veteran Sam
Lamerato CPFP superintendent
of fl eet maintenance for the City
of Troy Mich was named the 2011 Public
Sector Fleet Manager of the Year by Gov-ernment Fleet magazine at the 2011 Gov-
ernment Fleet Expo amp Conference June 8
in San Diego
Lamerato was one of three fi nalists that
also included Paul Condran equipment
maintenancefl eet manager of the City of
Culver City Calif and Erle Potter PE
CEM state equipment manager of the Vir-
ginia Dept of Transportation (DOT)
Joe Frantz vice president sales sup-
port of award sponsor ARI presented the
award to Lamerato who thanked his staff
industry peers Government Fleet maga-
zine family and fellow fl eet managers
ldquoIt is an honor Irsquom thankful for all of
my mentors which includes all of you
other fl eet managers out thererdquo Lamerato
said ldquoIrsquom thankful to my staff Irsquom thank-
ful to my wife of 36 years for sticking by
me and understanding what I and those of
us in the public sector have to do to serve
the public mdash encourage your staff to be
better and make your systems communi-
ties and departments sustainablerdquo
Lamerato also said he owes thanks to
his biggest life infl uences his parents
ldquoMy father led by example of dedica-
tion and leadership in his workrdquo he said
ldquoTo this day he will call me at night and
ask lsquoDid the City get its moneyrsquos worth to-
dayrsquo My answer is always lsquoYes dad and
then somersquo rdquo
The City of Troyrsquos Sam Lamerato was awarded Government Fleet magazinersquos 2011 Public Sector Fleet Manager of the Year honor Lamerato helped implement a successful insourcing program and led to the Cityrsquos No 1 spot in the ldquo100 Best Fleetsrdquo in 2010
BY CHERYL KNIGHT
SAM LAMERATO NAMED 2011 NAMED 2011 PUBLIC SECTOR PUBLIC SECTOR FLEET MANAGER FLEET MANAGER OF THE YEAROF THE YEAR
GF07_PSFMOYindd 14GF07_PSFMOYindd 14 7511 31922 PM7511 31922 PM
Government Fleet JulyAugust 2011 15
HONORED FOR INITIATIVES amp INDUSTRY INVOLVEMENT
Lameratorsquos initiatives include the suc-
cessful implementation of an in-sourcing
program by the International City Manage-
ment Association being named the 2010
No 1 Fleet in the ldquo100 Best Fleetsrdquo receiv-
ing the Professional Manager of the Year
award for Public Fleets from the American
Public Works Association (APWA) and
developing organizing and producing two
fl eet conferences
He is also a member of the APWA (at
both the state and national level) the Rocky
Mountain Fleet Management Associa-
tion (RMFMA) past chair of the APWA
Fleet Service committee past chair of the
APWA CPFP Governing council Chrysler
Police Advisory board and contributing
author of several APWA fl eet manuals
With an annual fl eet budget of $75 mil-
lion the City of Troyrsquos fl eet department
includes 16 full-time employees on a two-
shift operation and two maintenance facili-
ties Lamerato manages a fl eet of more than
500 pieces of equipment used for 15 public
services departments including fi re police
public works engineering assessing build-
ing and parks and recreation personnel
He also oversees two fueling locations
13 in-sourced service agreements and the
security and maintenance of the public
works facility
RUNNING THE CITY FLEET LIKE A BUSINESS
Lamerato believes a municipal fl eet
needs to be run like a business
ldquoThe fl eet manager must keep his fi nger
on the pulse of his customers to ensure he
is providing the best most economical and
most timely services available in the areardquo
he said
He also stressed the need for continual
communication with City management and
department directors to ensure the fl eet di-
vision meets all expectations
ldquoI think what makes anyone successful
is a passion for their job It is not an 8-5
job for me mdash it is 247rdquo he pointed out ldquoI
am always observant searching for new or
better ways to improve our operation and
reduce our costs while providing depend-
able and effi cient vehicles and equipmentrdquo
Lamerato also emphasized that an im-
portant part of the Cityrsquos smooth-running
operation comes from a devoted team well-
trained staff and technicians who work to-
gether to give the best and most-effi cient
service to the City of Troyrsquos customers
ldquoOver the years wersquove developed a very
dedicated team of fl eet professionals who
enjoy the challenges of todayrsquos vehicles and
technologyrdquo he said ldquoThe team takes ex-
treme pride in their work which is demon-
strated by their fi nished products complet-
ed on schedule and to a high standardrdquo
Lamerato also pointed out the impor-
tance of assembling a team that includes
complementary talents and strengths
ldquoThey constantly impress me with their
technical skills and their professionalism
shown both at work and in their personal
livesrdquo he said ldquoThis crew loves a chal-
lenge and has a reputation for their inno-
vations and creativity while being mindful
of the time and cost on each repair This
earned them fi rst place in lsquo100 Best Fleetsrsquo
in 2010rdquo
After the ldquo100 Bestrdquo recognition the
City council and management acknowl-
edged the fl eet division during a council
meeting attended by staff which was tele-
vised throughout the City
The staff also was provided embroi-
dered shirts and shoulder patches for their
uniforms displaying their No 1 status in
ldquo100 Best Fleetsrdquo
ldquoI would not be where I am today with-
out the infl uence of countless other peers
and fl eet professionals who through net-
working help me grow in my professionrdquo
Lamerato said
IN-SOURCING PROGRAMS HELPS SUSTAINS FLEET DIVISION
Due to the Cityrsquos proactive in-sourcing
program which began eight years ago
the fl eet has successfully weathered the
storm of todayrsquos tougher economic times
The International City Management As-
sociation (ICMA) reviewed the City of
Troyrsquos fl eet operation and found the fl eet
Population 85000Size 36 square milesCity Fleet More than 500 vehicles including Fire and Police two mainte-nance locations with 16 employeesVehicle Info The City owns and operates 500-plus units including a wide range of equipment types mdash from lawn mowers to fi re apparatus
CITY OF TROY MICH FACTS
The City of Troy Mich fl eet services has in-sourced a signifi cant amount of work proving it to be competitive
The Cityrsquos smooth-running operation comes from a devoted well-trained team who work together to provide the best service possible
Sam Lamerato CPFP superintendent of fl eet maintenance for the City of Troy Mich proudly displays a Ford Escape Hybrid
GF07_PSFMOYindd 15GF07_PSFMOYindd 15 7511 31929 PM7511 31929 PM
16 Government Fleet JulyAugust 2011
F L E E T M A N A G E R O F T H E Y E A R
division sustainable
ldquoThe division has in-sourced a signifi -
cant amount of work to more than replace
the reduction of in-house vehicles and equip-
ment and has proven to be competitive in
cost comparisons with contracting vendors
in the private sectorrdquo Lamerato said
This fi nding resulted in the fl eet divi-
sion maintaining current staffi ng and fund-
ing at a time when other divisions were fac-
ing reductions to their budgets and staff
ldquoWhat began with a phone call from a
neighboring city offi cial eight years ago
evolved into 11 signed service agreements
with neighboring communities and school
districtsrdquo he said
Because many cities are dealing with
reduced revenues which in turn reduce the
cityrsquos budget Lamerato emphasized the
importance for fl eet managers to be able to
defend the vehicle replacement fund
ldquoBy having a vehicle replacement
scorecard and backup information on the
cost consequences of vehicles not being re-
placed on a timely basis the fl eet manager
will be prepared to answer challenges by
City management and councilsrdquo he said
He also added that the fl eet manager
must be able to defend their budgets by
having knowledge of what the Cityrsquos fully
burdened shop rate is compared to the sur-
rounding privately owned repair facilities
its direct and indirect repair ratios and its
vehicle-to-technician ratio
EDUCATIONAL PROGRAMS amp INDUSTRY NETWORKS
One of Lameratorsquos personal philoso-
phies exemplifi es the need for educational
programs for City management as well as
citizens to make them aware of the impor-
tance of a well-run fl eet operation to the
overall services provided to them
ldquoTodayrsquos fl eet managers need to spend
time on their shop fl oor reviewing repair
techniques of their staff and attending
training seminars and conferences to net-
work with their peers to broaden and rein-
force their management skillsrdquo he said
Lamerato himself stays actively in-
volved in the industry and personally
helped develop organize and produce two
fl eet conferences
For the past 15 years he has been
co-chair of Education for Michigan
APWA While developing educational
programs for Public Works professionals
for streets water and engineering depart-
ments during that time he noted there
were very few affordable programs geared
toward fl eet personnel
ldquoI made it a goal to develop two pro-
grams a year centrally located in the state
and specifi cally addressing upcoming
changes and current challenges to fl eet op-
erationsrdquo Lamerato said
The programs were opened up to in-
clude vendor booths and equipment dis-
plays While these programs started off on
a smaller scale they quickly grew to sell-
out capacities with waiting lists for ven-
dors display space and even speakers
ldquoWhen reviewing the evaluations at-
tendees comment on the sessions being ex-
tremely helpful in solving current issues and
the opportunity to network with fellow fl eet
personnel and vendorsrdquo Lamerato said
Moving forward Lamerato will continue
to collaborate with city managers and other
city divisions to ensure the City of Troyrsquos
ongoing success for its fl eet division
ldquoWe will continue to work toward our
common goal of providing the best most-
effi cient service for the tax dollars spentrdquo
he said
EDUCATIONbull September 1974 graduate of MOTECH
Automotive Education Centerbull State of Michigan Master Certifi ed
Mechanic amp ASE Master Certifi ed Auto amp MediumHeavy Truck
EMPLOYMENTbull September 1974 Hired by the City of
Troy as Municipal Service Employee (MSE) mdash D classifi cation ndash Serviceman
bull December 1974 Promoted to MSE mdash F classifi cation ndash Mechanic
bull July 1976 Promoted to MSE mdash G clas-sifi cation ndash LeaderHeavy Equipment Mechanic
bull July 1982 Promoted to Temporary Field Supervisor
bull August 1982 Promoted to Superinten-dent of Fleet Maintenance
HOBBIESFAMILYbull Hobbies Traveling fi shing home
improvement and the restoration of a 1966 Ford Mustang
bull Family Wife of 36 years one son two daughters two sons-in-law and four grandchildren
bull Life infl uences and mentors His par-ents former Troy City Manager Frank Gerstenecker and former Public Works Director Donald Spurr
GETTING TO KNOW SAM LAMERATO CPFP
One of the Cityrsquos staff members is shown re-viewing work performed on a fi re apparatus
Lamerato believes in the importance of as-sembling a team that includes complemen-tary talents and strengths
The Cityrsquos mechanics enjoy the challenges of todayrsquos vehicles and technology
The City of Troy oversees more than 500 vehicles including fi re and police and two maintenance locations
GF07_PSFMOYindd 16GF07_PSFMOYindd 16 7511 31932 PM7511 31932 PM
raquo ARI proactively helps the State of Georgia whose fleet exceeds 21000 vehicles
And along with those savings achieve seamless integration of fleet systems and technology for better efficiency
and productivity With our dedicated team and specialized support staff we understand and can serve the
unique needs of government fleets Work in partnership with ARI to build the fleet solution thatrsquos right for you
Learn more 1-800-477-4715
Read the full story and more at wwwarifleetcompartnersatwork
We helped them save their capital
Read the State of Georgia success story at wwwarifleetcompartnersatwork
ARI is the proud sponsor of the 2011 Public Sector Fleet Manager of the Year
Driven fleet professionals Driving results
5862NP G tFl t FINAL2 i dd 1 61411 12 48 34 PMGF07_PSFMOYindd 17GF07_PSFMOYindd 17 7511 31936 PM7511 31936 PM
18 Government Fleet JulyAugust 2011
In 2005 the City of Portlandrsquos City-
Fleet was unranked among the 100
Best Fleets With unhappy custom-
ers little trust and a lack of belief in
their own efforts CityFleet faced an up-
hill battle
Now just a few short years later the
fl eet has been named No 1 among the
100 Best Fleets mdash and has a long list of
accomplishments and proven progress to
back up the title
RISING FROM THE ASHES TO A NEW DAY
In 2005 things looked dour for the
fl eet But at the end of that year the City
hired John Hunt mdash fl eet manager for the
City of Fresno at the time and that yearrsquos
winner of Government Fleetrsquos Public Sec-
tor Fleet Manager of the Year With prov-
en successes the City of Portland hoped
he could breathe new life into the fl eet
Little did they know that over the next
few years Hunt and CityFleet staff would
transform as a team that would rise so
swiftly through the ranks mdash from No 78
in 2006 No 9 in 2007 No 4 in 2008 and
2009 No 2 in 2010 and now No 1
Despite such a dramatic climb on the
day of the announcement Hunt was still
unsure if hersquod secured the top spot mdash
right up until the moment the winner was
announced
ldquoEach year is a new competition with a
fresh clean slate We were No 2 last year
but we knew that didnrsquot mean we couldnrsquot
be beat by another organizationrdquo he said
ldquoBeing named among the 100 Best is
quite an honor because it means that an
organization has made a conscious deci-
sion to improve Portland staff made the
commitment and we are very excited to
be named No 1 this yearrdquo
When Hunt was hired in 2005 the
fl eet had a less-than-stellar reputation and
major hurdles to overcome Fleet needed
to boost operational effi ciency improve
services and fi nd a way to save money
On top of that were greater less tangible
challenges building trust with custom-
ers demonstrating proven best practices
and most of all possessing a high level
of faith
So how did the fl eet get turned around
Hunt said it started with relationships
ldquoThere may be many but I think the
basic secret to success is building trust
and reliability with your team custom-
ers your boss and the elected offi cialsrdquo
he said
Hunt started by identifying employee
strengths and matching them to the right
jobs After creating this strong founda-
tion for the fl eet he looked for opportu-
nities for improvement then gave fl eet
staff tools to help them advance and
achieve success Most importantly he
believed in his team
ldquoWe have staff members who have
been with CityFleet for nearly 30 years
That institutional knowledge is invalu-
able We listened to their ideas for im-
provement and empowered them Once
everyone in the organization believed in
themselves the stakeholders began to
believe in CityFleetrdquo he said ldquoOur staff
is our most valuable resource and City-
Fleet staff worked hard to improve over
the last fi ve years The team has shaped
a refreshed fl eet organization through
monumental changes in business perfor-
mance motivation work environment
attitude effi ciency communication and
cost-effectivenessrdquo
RELATIONSHIPS BUILD THE FLEETHunt and his team also worked very
hard to build customer relationships
They knew creating trust with its custom-
ers was a must for the success of the fl eet
ldquoBuilding trust is important because we
deal with equipment that must be main-
tained properly for the safety of City em-
ployees and the publicrdquo Hunt said ldquoAs a
service provider our goal is to deliver ex-
cellent service to our customers Under-
A SWIFT RISE TO FAMEFrom an unranked position in 2005 to No 2 last year the City of Portland Ore CityFleetrsquos dedication helped the organization shoot quickly to the top and be named No 1 one among the ldquo100 Best Fleetsrdquo
BY SHELLEY MIKA
A few of the accomplishments that have helped the City of Portland Ore rise to the top of the 100 Best Fleets program includebull Accelerated staff development and trainingbull Right-sized fl eet resulting in $4 million in
savingsbull Reduced overtime costs by 89 percentbull Doubled total ASE Master technicians on
staff
AT A GLANCE
GF07_Winnerindd 18GF07_Winnerindd 18 7511 32011 PM7511 32011 PM
Government Fleet JulyAugust 2011 19
standing their needs is the fi rst step and
we strive to provide service in a way that
makes customers want to come to usrdquo
With this charge in mind CityFleet
asked its customers to evaluate fl eet
analyzed the results then targeted large-
scale improvements When individual
concerns arose CityFleet addressed them
face-to-face whenever possible If it was
not possible to do so in person staffers
picked up the phone Then they acted
ldquoAs CityFleet continued to deliver on
promises customer trust in the organiza-
tion grewrdquo Hunt said
Customer satisfaction soon rose now
reaching astonishing levels CityFleet
reached a 98-percent customer satis-
faction rating even with a workload of
27000 work orders each year In fact
recent customer survey scores were more
than double the second-best service pro-
viders in the City
ldquoThese are spectacular results by
any measurerdquo Hunt said ldquoBut the short
time frame in which CityFleet developed
best practices implemented them and
tracked the results is especially impres-
sive And the fact that the results of the
survey indicated that CityFleet improved
more than any other city service surveyed
is astoundingrdquo
As customer satisfaction has continued
to improve so has employeesrsquo belief in
their abilities ldquoEmployees now feel pride
in their workplace see satisfi ed custom-
ers and have come to trust the managers
and themselvesrdquo Hunt said
A LONG LIST OF ACCOMPLISHMENTS
While it rates high among the reasons
CityFleet is successful customer and em-
ployee satisfaction are only the beginning
of a long list of accomplishments To list
all of them over the last year mdash let alone
the last fi ve years mdash would fi ll the pages
of Government Fleet In fact there was
only room for the top highlights on its ap-
plication
ldquoThere are so many other good things
we are doing I kept thinking of more
things I wish we would have added even
after the application had been submittedrdquo
Hunt said
However a few of the fl eetrsquos most
notable accomplishments are as follows
CityFleet
bull Accelerated staff development and
training
bull Right-sized the Cityrsquos fl eet by 192
units saving $4 million
bull Improved repair turnaround times
customer satisfaction and competi-
tiveness
bull Doubled the number of Automotive
Service Excellence (ASE) certifi ed
Master Technicians by offering cer-
tifi cation pay
bull Reduced overtime costs by 89 per-
cent through a more streamlined
workfl ow and new shop tools
bull Reduced commercial repairs by $1
million over two years through reor-
ganization of shop operations
bull Reduced parts costs by $300000 (36
percent) through bar coding inven-
tory management market analysis
and volume purchases
bull Became certifi ed as an Eco-Logical
Business by the Pollution Prevention
Excellence program
bull Recouped $1 million at auction for
the fl eet replacement fund
bull Signifi cantly greened the City fl eet
with the expanded use of hybrid
electric diesel particulate fi lters in-
cab heaters and alternative fuels mdash
developing the largest green fl eet in
the region
bull Implemented recycling efforts
purchased a rock crusher capable
of producing 160 tons of material
per hour use of refi ned oil scrap
metal and battery recycling and
removal of 2200 yards of contami-
nated soil
(Far left) John Hunt fl eet manager for the City of Port-land Ore motivates staff and proudly displays the teamrsquos ldquo100 Best Fleetsrdquo trophy which celebrates the whole teamrsquos efforts Fleet staff members are pictured maintaining ve-hicles and providing necessary repairs
GF07_Winnerindd 19GF07_Winnerindd 19 7511 32013 PM7511 32013 PM
20 Government Fleet JulyAugust 2011
1 0 0 B E S T W I N N E R S
GF0111ferrellgasindd 1 122010 122740 PM
bull Overall reduced the operating bud-
get by $17 million over the last
year and $5 million over the last
two years through new reporting
analysis right-sizing business part-
nerships computer programs time
standards inventory management
staff analysis and implementation
of a new fuel system
Hunt attributes the fl eetrsquos success to
committed staff a competitive business
model and the implementation of key
fl eet best practices He also continually
relies on the advice of past and present
fl eet managers and fl eet organizations
like the American Public Works Asso-
ciation (APWA) National Association
of Fleet Administrators (NAFA) Public
Fleet Managers Association and the Or-
egon Public Fleet Managers Group
ldquoPublic sector fl eets are not in direct
competition with one another so we
share valuable information and ideas all
the time between organizationsrdquo he said
ldquoMany years ago a great fl eet manager
used to say lsquosave your money hard times
are comingrsquo This lesson along with
many others helped prepare us for these
tough fi nancial timesrdquo
LESSONS LEARNED AND TRUST CULTURE BUILT
Along the way Hunt and his team
have learned some valuable lessons other
fl eets can benefi t from too Hunt said
chief among them is building a high trust
culture Part and parcel to that are open
lines of communication and continued
collaboration mdash like the weekly team
meetings he holds listening to concerns
and working directly with staff
Hunt said another excellent way to pro-
mote communication is by establishing a
Labor Management Committee (LMC)
which provides a regular structure for
sharing opinions and suggestions ldquoFor us
the group has become a cohesive force for
change and improvementrdquo he said
In terms of working with customers
Hunt and his team live by the notion of
treating customers the way they would want
to be treated by service professionals
And for the fl eet overall he recom-
mends being proactive rather than reac-
tive and investing heavily in the staff
ldquoGo out and meet with your customers to
fi nd out what they need and show them
that you are listening We proactively
meet with our customers fi nding ways to
help them achieve their goalsrdquo he said
ldquoEncourage teamwork and listen to your
staff mdash they know the business and they
work directly with the customers They
are your greatest assetsrdquo
OFFERING A SINCERE THANKS TO THE INDUSTRY
Hunt said he owes many thanks to
those who helped him lead his fl eet to
success For starters he thanks Govern-ment Fleet INVERS Mobility Solutions
and Tom Johnson for making the program
possible And of course he thanks his own
partners at the City mdash the Mayor and City
Council the Offi ce of Management amp Fi-
nance leadership team the customers and
of course the CityFleet team
ldquoCityFleet collaborates daily to pro-
vide excellent service and fi nd solutions
to each challengerdquo he said ldquoOnce we had
built trust our customers were willing to
provide us with feedback and help us to
understand special project needs from an
operations perspectiverdquo
He also extends gratitude to his
peers ldquoThere are many fl eet profession-
als who donate their time and fl eet anal-
ysis to others in the industry All they
want in return is for another fl eet to be
successful and for the betterment of the
fl eet industry in generalrdquo he said ldquoThis
includes past and present fl eet manag-
ers manufacturers and our vendors Irsquod
like to thank all of those folks for giving
generously to the fl eet industryrdquo
Last he lends a gracious nod to all of
the fl eet families ldquoTheir encouragement
and support make it possible for us to come
to work and do well each dayrdquo he said
STRIVING FOR CONTINUED SUCCESS
As Hunt refl ects on his fl eet be-
ing named No 1 he looks to the hard
work of his team the hard work of his
100 Best competition and the drive the
100 Best program offered his fl eet in its
rise to success ldquoI am extremely proud
of our team both at CityFleet as well
as the bureaus we serve and how we
work together to meet the challenge of
delivering quality service in these tough
economic timesrdquo he said ldquoIt feels great
to be named the No 1 Fleet in North
America but humbling at the same time
All of the fl eets that entered the 100 Best
Fleets program are doing good things
and continue to improve every day The
program is great in that it provides fl eets
with a road map for progressrdquo
Always focused on continuous im-
provement Hunt is sure to celebrate the
success on behalf of the hard work of his
team but is also quick to set new goals
ldquoCityFleet has made a conscious effort
over the last few years to build up the core
foundation of business operationsrdquo Hunt
said ldquoNow we are ready to move forward
and explore new challengesrdquo
SOURCEJohn Hunt fleet manager City of Portland Ore E-mail johnhuntportlandoregongov
CityFleet employees log an average 27000 work orders per year and recent customer service scores have been steadily increasing
GF07_Winnerindd 20GF07_Winnerindd 20 7511 32018 PM7511 32018 PM
When it comes to alternative fuels propane is far and away the best alternative
855-4AUTOGAS
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22 Government Fleet JulyAugust 2011
The 4th annual Government Fleet
Expo amp Conference (GFX)
held at the San Diego Conven-
tion Center in Southern California
June 6-8 brought together more than
550 public sector fl eet professionals
and industry suppliers
Former MLB all-star pitcher Dave
Dravecky opened with an inspirational
keynote address and Denton Cinque-
grana senior markets editor at OPIS
gave a keynote speech on the state of
the fuel market The conference includ-
ed the 2011 Public Sector Fleet Man-
ager of the Year and ldquo100 Best Fleetsrdquo
awards ceremonies engaging presenta-
tions and panels featuring fl eet experts
numerous networking opportunities
more than 85 exhibit booths and a
chance to explore San Diegorsquos Gaslamp
Quarter
Next yearrsquos event is scheduled for
June 18-20 2012 at the Colorado Con-
vention Center in Denver
Event coverage and an extended
photo gallery are available at www
gfl eetcom Keywords GFX 2011
2011 EXPOUNITES FLEET PROFESSIONALS IN SUNNY SAN DIEGO
Three days of sessions keynote speeches and networking gave at-tendees ideas solutions to take back and test in their fl eets
(Above left) Aaron Alvarado from City of Tempe Ariz conducts a session(Above right) MLB all-star pitcher Dave Dravecky presents a keynote
A networking power session on ldquoFleet Challenges and Solutionsrdquo brought fl eet professionals together to help each other reach their common goals
A pre-session on best practices from the 100 Best Fleets title ldquoLeading the Wayrdquo drew a crowd of fl eet managers looking for ideas to become one of the ldquobestrdquo
GF07_GFXindd 22GF07_GFXindd 22 7511 32054 PM7511 32054 PM
Government Fleet JulyAugust 2011 23
PHO
TOS
CO
UR
TESY
STE
VE
RIL
EY
The GFX show fl oor was packed full of new vehicles and informative displays Attendees spent quality time on the show fl oor learning about new technology and innovations
The 2012 Chevrolet Caprice Police Patrol Ve-hicle was on display
Mitsubishirsquos iMiEV zero-emissions vehicle packs a lot of punch in its small package
MEMA brought an Altec AT37-G telescoping ar-ticulating aerial truck to the show fl oor
Ford and Azure Dynamics brought the Transit Connect Electric to the show
Chevroletrsquos new CNG van was on display which will also be available in an LPG version
LeasePlan amp NJPA sponsored a networking evening at the Hard Rock Cafe
(Above amp Below) At the fi rst opening recep-tion event attendees were given opportuni-ties to network and grab a bite to eat
(Above) EnviroGuard had its low polluting lawn mowers on display
(Left) Attendees had several op-portunities to visit with vendors
(Right) Informative displays and on-site product demos were pro-vided at several booths
GF07_GFXindd 23GF07_GFXindd 23 7511 32105 PM7511 32105 PM
24 Government Fleet JulyAugust 2011
FPAR00360_D209891_VINad_R03indd 1 6911 255 PM
WT0711fordpartsindd 1 61011 43215 PM
The 100 Best Fleets recognizes and rewards peak-performing fl eet operations in North America and identifi es and encourages ever-increasing levels of performance improvement
1 PORTLAND OR John Hunt CPFP 2490 400 7 77
NOTABLE ACCOMPLISHMENTS Despite constantly declining budgets the fl eet accelerated staff development and ramped up training to expand its collective knowledge base The effort dramatically improved repair turnaround times and customer satisfaction Fleet also successfully negotiated ASE Master technician pay doubled personal tool allowance expanded shop tools and increased technician salaries for 2012
2 SAN BERNARDINO COUNTY CA Roger Weaver CPFP 3500 400 6 83
NOTABLE ACCOMPLISHMENTS Implemented comprehensive centralization initiatives with major users (sheriff fi re special districts human services and public works) In response to the economic downturn the department reported cumulative savings andor cost avoidance of $4114135 (FY2010-11 year-to-date and estimated) Some of these reductions are ongoingrecurring from previous years for a grand total of $171 million over the last seven years A ldquoNew Employee Handbookrdquo covering County safety and departmental policies was produced and also reviewed annually during work performance evaluations with all current employees
3 CITY OF COLUMBUS OH Kelly Reagan 3035 2884 4 120
NOTABLE ACCOMPLISHMENTS The City is currently constructing what will be the Cityrsquos fi rst compressed natural gas (CNG) fueling station and the largest and only fast-fi ll CNG station with public access in Ohio The City also increased morale Investments in training and safety equaled tangible results in the morale of City technicians Currently 83 percent of City mechanics are ASE certifi ed 55 percent are Master ASEs (73 employees hold 543 ASE certifi cations) The City also obtained the ASE Blue Seal for the fourth time in 2011 Due to the Cityrsquos increased focus on training testing and safety it has been able to steadily reduce its parts and services expenses thus reducing billing to City agencies
4 CITY OF CONROE TX Thomas Higgs 300 193 1 6
NOTABLE ACCOMPLISHMENTS In 2010 the City implemented an Interlocal Agreement with two external customers adding a total of 75 vehicles without adding a technician and estimated revenues of $83000 or approximately 8 percent of current approved budget Internal fl eet availability was increased from 96 percent to 98-plus percent for internal customers The City saved additional funds by negotiations with parts suppliers for increased discounts and technology utilization It has maintained certifi cation as an ASE Blue Seal shop for the past four years and 100 percent of staff is ASE certifi ed
5 CITY OF CULVER CITY CA Paul Condran 582 32 1 38
NOTABLE ACCOMPLISHMENTS The City held its second Regulatory Technical Summit in 2010 bringing together reps from more than 50 citiesagencies and industry policy makers The fl eet has also accomplished a sustainable fl eet progression 85 percent of the heavy-duty fl eet operates on CNG 28 percent of light-duty overall on-road fl eet is alternative fuelhybrid The City re-powered 12 heavy-duty CNG transit buses with the newest Cummins CNG engines using a $360000 grant The City was also the winner of the 2010 NAFA Fleet Management Association Sustainable Fleet Award for heavy-duty fl eets and has consistently ranked in the top 20 ldquo100 Best Fleetsrdquo since 2004
6 POLK COUNTY FL Bob Stanton CPFP 2575 332 11 35
NOTABLE ACCOMPLISHMENTS The County insourced its third County municipal fl eet operation (City of Ft Meade Fla) into fl eet operations Since 2010 the County has absorbed three municipal fl eet operations The Countyrsquos vehicle leasing program has been expanded to include County municipal governments allowing municipalities to spread limited capital resources over a broader range of vehicles It began using Craigslistcom to sell parts from salvaged vehicle The County also formed and leads a local consortium consisting of the Polk School Board City of Bartow Fla local Florida DOT district offi ce and the County to explore a partnership to collectively bring CNG into the County
7 CITY OF MOLINE IL JD Schulte CPFP 182 215 1 11
NOTABLE ACCOMPLISHMENTS The City has completed negotiations with a vendor selected to remove all lead wheel weights from inventory and supply the City with lead-free weights All Allison World Transmissions have been converted to a fully synthetic fl uid and oil-drain intervals were extended on these units to a full four years All City technicians use laptops on their toolboxes with the ability to view a live dashboard feed for fi ve key performance indicators (KPIs) Technicians are now able to see shop turnaround time for work orders open work orders by status scheduled versus non-scheduled repairs technician productivity by percentage and work orders with potential comebacks
8 CITY OF COLORADO SPRINGS CO Tom Monarco 2468 2053 8 67
NOTABLE ACCOMPLISHMENTS In 2010 the City completed the upgrade of its fl eet information system partnering with one of its customers City Transit to share costs of the upgrade and training It completed its upgrade of the fuel system which consisted of upgrading 11 sites that dispense nearly 22 million gallons of fuel annually Through the use of fuel futures pricing in 2010 the City saved nearly $5 million Fleet has another fuel contract in place for 2011 that should save the City another $4 million
9 CITY OF LOS ANGELES CA Richard Coulson 6007 5102 29 421
NOTABLE ACCOMPLISHMENTS Through evaluating fl eet to ensure it is the right size for operations the City reduced total inventory by more than 900 units Parts expenditures were reduced by carefully identifying preventive maintenance (PM) schedules PM checklists were also revised to maximize technician effi ciency The City has also worked to educate policy makers regarding the ldquoscience of fl eet maintenancerdquo It invested time educating policy makers about the cause and effect relationships between deferring maintenance and deferring vehicle replacements as well as provided tours of fl eet facilities
TOP PUBLIC SECTOR SPONSORED BY
FLEETS RECOGNIZED
RANK FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
Now with Hillsborough County Fla
GF07_Directoryindd 24GF07_Directoryindd 24 7511 34425 PM7511 34425 PM
With 24-hour access FordPartscom allows you to fi nd everything you need anytime you want The VIN search feature is a simple solution to fi nding the exact part you need to get the job done right Therersquos no better way to order parts than FordPartscom
ANY FORD PARTANY TIME
Let VIN search do the work
And you can order any time mdash so therersquos less downtime
FPAR00360_D209891_VINad_R03indd 1 6911 255 PM
WT0711fordpartsindd 1 61011 43215 PMGF07_Directoryindd 25GF07_Directoryindd 25 7511 34427 PM7511 34427 PM
26 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
10 CITY OF RIVERSIDE CA Kris Martinez 1041 320 2 35
NOTABLE ACCOMPLISHMENTS Alternative-fuel use by City vehicles increased The total of alternative fuel in use by the City has increased by 12 percent from 43064 to 48893 gallons of CNG per month reducing air emissions and fl eet operating costs due to the low cost of CNG The percentage of alternative-fuel vehicles in fl eet has increased dramatically The number of targeted vehicle classes has increased from 53 percent to 72 percent and the percent of clean vehicles has increased from 69 percent to 89 percent The City also instituted a Green Action Plan with a goal to reduce mobile sources of pollution by 5 percent through programs and partnerships
11 CITY OF FT LAUDERDALE FL John Rencher 1230 290 1 51
NOTABLE ACCOMPLISHMENTS In 2010 the City concluded a three-year vehicle and equipment utilization study and fl eet right-sizing program resulting in annual budgetary savings of $222300 and capital expenditure savings of more than $13 million It purchased two new hybrid aerial bucket trucks to replace older models using a grant in the amount of $150272 The grant was also used for retrofi tting 730 vehicles with CANceivers a fuel interface device providing accurate fueling data and idle time Fleet also achieved savings from cannibalization of totaled vehicles Instead of auctioning vehicles at $200 per unit the vehicles are retained to be ldquoparted outrdquo to save on parts costs
12 CITY OF AUSTIN TX Gerald Calk 3800 1400 7 199
NOTABLE ACCOMPLISHMENTS Fleet performed a self-assessment identifying areas of concern with a special emphasis on internal controls and environmental compliance Once weaknesses were discovered the City worked on restructuring its organization to cover certain areas as well as ensure compliance with regulatory agencies By doing this self-assessment and aligning operational needs with the overall needs of the City fl eet was able to hire needed personnel to strengthen its organization The City was a recipient of the 2011 NAFA Fleet Management Association Sustainable Fleet award and four of six service centers are ASE Blue Seal certifi ed
13 CITY OF FAYETTEVILLE AR Dennis Pratt 322 236 1 17
NOTABLE ACCOMPLISHMENTS The City continued with its green initiatives in 2010 purchasing one hydraulic launch assist (HLA) Solid Waste side loader started full use of re-refi ned oil with Micro Green oil fi lters and continued with oil sampling driving change intervals The City started using its fl eet information system graphics module to store wiring diagrams warranty and other service information and started using an online vehicle auction company to sell surplus fl eet vehicles Team members have continued their training with increased ASE and EVT certifi cations
14 MANATEE COUNTY FL Michael Brennan 849 499 3 35
NOTABLE ACCOMPLISHMENTS The County revised its preventive maintenance program increasing PM-generated repairs by more than 35 percent while maintaining a 93-percent fl eet availability average It continued reassignment of underutilized units reducing capital spend by more than $800000 The County was also award a $159 million grant for a new central maintenance and transit operations facility Team technicians also placed fi rst in a maintenance competition sponsored by the Florida DOT winning the ldquoknowledge examrdquo The County has also continued a leading role in the County-wide ldquoGreen Teamrdquo promoting environmental stewardship across departmental lines
15 CITY amp COUNTY OF DENVER CO Ernie Ivy 1233 194 7 93
NOTABLE ACCOMPLISHMENTS The Denver Fleet Management Division completed implementation of a new fl eet management software system converting 15 years of historic data and adjusting operations to best utilize the systems features It moved to a City-wide system for tracking procurement streamlining the purchase of parts and materials and increasing accountability The Division also opened a new fl eet facility that is anticipated to be LEED Gold certifi ed and will incorporate employee ideas for improving operations and enhancing customer service
16 CITY OF SACRAMENTO CA Keith Leech 2214 592 6 104
NOTABLE ACCOMPLISHMENTS The City upgraded its Fleet Management Technology Toolkit which are AssetWorks Fleet Focus (M5) and Fuel Focus technology upgrades that provide multiple enhancements and integrations to gather format and disseminate information to establish the business intelligence required to make data-driven decisions Itrsquos return-on-investment (ROI) analysis demonstrated an annual benefi t of $720000 after a pilot program with Zonar GPS telematics and more than $700000 after outsourcing parts management to NAPA Integrated Business Solutions (IBS) The City also participated in a multi-agency municipal project that benchmarked fl eet costs and statistical trends including fl eet utilization fuel consumption and emissions
17 CITY OF FORT WORTH TX Wayne Corum 2990 463 3 108
NOTABLE ACCOMPLISHMENTS The City competed in a managed competition process for vehicle maintenance and was retained as the maintenance provider for the City It is fi nalizing and implementing a National Fuel Contract In the fi rst six months 16 different government agencies from four states have already utilized the contract The City is continuing to expand alternative-fuel use with investments into fueling infrastructure (ethanol propane and electric) and alternative-fuel vehicle acquisitions (hybrid electric and propane)
18 CITY OF ROCHESTER NY Michael Quattrone 2074 205 1 79
NOTABLE ACCOMPLISHMENTS The City completed the Government Fleet Management AllianceFleet Counselor Services certifi cation program at 97 percent It is continuously working on the Divisionrsquos Policy and Procedures manual The City has more than 125 management-approved policy and procedures in 16 different categories providing employees with clarity in City goals daily work and delivering managementrsquos expectations It also developed service level agreements (SLAs) with all customers including seasonal SLAs
19 CITY OF EUGENE OR Tony Jobanek 558 101 1 28
NOTABLE ACCOMPLISHMENTS The Cityrsquos Fleet Services section recently became an Eco-Biz certifi ed fl eet facility The goal of the program is to prevent and minimize pollution generated by small businesses in the Lane County Ore area It implemented a dashboard system that provides key information in a timely manner The City is also proactively in pursuit of an electric technology demonstration program It was identifi ed by the State as one of the fi rst public organizations to participate in demonstration testing of the Toyota plug-in Prius hybrid-electric sedan Mitsubishi iMiEV all-electric sedan and is scheduled to purchase a Nissan LEAF all-electric sedan in summer 2011
20 CITY OF DENTON TX Mike Ellis 615 202 1 21
NOTABLE ACCOMPLISHMENTS The City opened a new alternative-fuel site and began dispensing biodiesel and ethanol products with the projected annual purchase of 664000 gallons of biodiesel and at least 40000 gallons of E-85 It has converted 72 percent of its fuel purchases to biodiesel It deployed fi ltration systems on all landfi ll and refuse equipment to increase oil drain intervals which reduces labor cost and conserves oil while improving reliability It also developed an in-house mentoring program designed to increase productivity effi ciency and knowledge by partnering a less-experienced technician with an ASE-certifi ed Master Technician
RANK FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
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GF0711discreteindd 1 7111 91525 AM
INVERS Mobility Solutions bull 6047421145 bull 8663080091
FF0909inversindd 1 9909 21000 PMGF12-54_1-6HouseADindd 1 122910 95043 AM
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28 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
GF05-20fcs_fpindd 1 51811 32202 PM
THE FOLLOWING FLEETS LISTED ALPHABETICALLY HAVE BEEN JUDGED AMONG THE 100 BEST FLEETS IN THE NORTH AMERICA
FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
ALACHUA COUNTY FL Ray Griffi n CPM 306 416 2 16
NOTABLE ACCOMPLISHMENTS Implemented ldquo20-percent by 2010 Reduction Planrdquo demonstrating how the County can reduce fuel consumption by 20 percent by 2020 Created Fleet Management Comprehensive Plan an administrative procedure booklet that outlines policies and fl eet management practices and reduced take-home vehicles by 52 percent
ALAMEDA COUNTY CA Doug Bond 1093 0 3 13
NOTABLE ACCOMPLISHMENTS Wrote and implemented new County Ordinance that updated and enhanced vehicle-use polices Reduced fl eet by 80 under-utilized vehicles (7-percent reduction) and replaced 29 vehicles with alternative-fuel units for a savings of $741129 for this fi scal year
ARAPAHOE COUNTY CO Randy Campbell 357 483 2 20
NOTABLE ACCOMPLISHMENTS Initiated full electronic pre- and post-trip inspection program for units that require inspection under Federal Motor Carrier Safety Administration (FMCSA) and Colorado state law The system enables a ldquorepair-before-failurerdquo strategy that lowers operating costs and increases compliance
ATLANTIC COUNTY UTILITIES AUTHORITY NJ Gene Petitt 113 70 2 13
NOTABLE ACCOMPLISHMENTS The County opened a compressed natural gas (CNG) fueling station using $19 million in grant funding to build the facility along with the incremental costs of purchasing 15 CNG vehicles Also implemented green vehicle purchasing and anti-idling policies
AUGUSTA-RICHMOND COUNTY GA Ron Crowden 1265 1259 4 49
NOTABLE ACCOMPLISHMENTS Fleet management shifted procurement funding for public safety vehicles from the General Fund - Capital Outlay to Sales Tax (a shift of $12 million) increasing the number of public safety vehicles purchased over the next fi ve years Allowed contractor to insource repair work for local branch of Salvation Army
CITRUS COUNTY FL Michael Webster 397 165 1 12
NOTABLE ACCOMPLISHMENTS Began education and training program for all user departments within the County Recorded an example of a proper pre-trip inspection of a vehicle and heavy-equipment Also implemented ldquoContinuous Quality Improvementrdquo concept to encourage and promote a more business-like approach to fl eet
CITY OF ALCOA TN Steve Hillis 266 59 1 3
NOTABLE ACCOMPLISHMENTS Instituted an all-staff certifi cation policy for ASE certifi cations Initiated a monthly City-wide Fleet FOCUS report to the management of all user departments covering costs and operational effi ciencies
CITY OF AMES IA Paul Hinderaker 203 80 1 10
NOTABLE ACCOMPLISHMENTS Initiated a system to aggressively reduce past-due PM work allowing technicians to take responsibility for part of a list of overdue items Purchased new independently moveable vehicle lifts which reduces outsourcing work on large vehicles
CITY OF ANAHEIM CA Karl Hopfer 755 535 1 34
NOTABLE ACCOMPLISHMENTS Implemented monthly newsletter highlighting staff accomplishments and special activities as well as a second peer-based employee recognition program Staff training was increased to 18 hours per person minimum through use of in-house cross training and vendor-provided training
CITY OF BELLEVUE WA Peter Bednar 672 369 1 20
NOTABLE ACCOMPLISHMENTS In fi nal phase of $18 million shop modernization project increasing number of work bays per technician from 16 to 23 Utilized $530000 in grant money to help purchase 76 hybrid vehicles Upgraded to a Web-based fl eet management system and issued each technician a 10-inch laptop for ldquoon the fl yrdquo access to fl eet management system
CITY OF BOISE ID Craig Croner CPFP 890 409 5 15
NOTABLE ACCOMPLISHMENTS Completed fi rst year of fully centralized Mobile Fleet Equipment operations resulting in net savings for Parks Dept of 12 percent over 2009 Implemented a city-wide used-vehicle procurement contract Also implemented a centralized Web-based motor pool system at multiple locations around the City
CITY OF CHICAGO IL Patrick Harney 7862 3664 14 635
NOTABLE ACCOMPLISHMENTS Instituted a three-year light-duty vehicle reduction plan for a total end-of-project savings of approximately $1 million Added parts and service lines to new-vehicle and equipment purchase contracts allowing fl eet to receive maintenance services from same contractors from which the City purchases new vehicles and equipment
CITY OF CONCORD NC Daniel Nuckolls CAFM 797 84 1 12
NOTABLE ACCOMPLISHMENTS Introduced Intranet page that allows customers to request services online search work orders and view PM and cost information per vehicle Program was created in-house and at no cost Added fi rst ROUSH propane-powered truck to fl eet operating out of the City airport
CITY OF DURHAM NC Larry Cash 1357 345 3 52
NOTABLE ACCOMPLISHMENTS Embraced Cityrsquos ldquoCulture of Servicerdquo concept based on a three-prong approach service to the customer service to the community and service to the staff City promoted a customer appreciation day which included door prizes and a light breakfast
CITY OF EDMONTON AB Steve Rapanos 3731 697 13 640
NOTABLE ACCOMPLISHMENTS Built a transit bus garage with LEED Silver certifi cation obtained National Safety Mark certifi cation implemented a coolant management system changing the entire fl eet to long-life anti-freeze and engineered a portable detachable winch assembly for pulling ldquodeadrdquo vehicles onto a hoist
GF07_Directoryindd 28GF07_Directoryindd 28 7511 34428 PM7511 34428 PM
Gain SomePerspective
Your Fleet Consulting Experts
Fleet Consulting Fleet Sof tware Fleet Management Services
Take a Fresh Look at Your Fleet OperationAt Fleet Counselor Services we have spent more than 20 years developing the expertise analytics and software you need to optimize your eet operationWersquore on your side
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Fleet Counselor Services is an o cial partner of Government Fleet magazine
GF05-2011
GF05-20fcs_fpindd 1 51811 32202 PM
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30 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
GF0611gfx_sponsorsindd 1 51711 101722 AM
CITY OF FAIRFIELD CA David Renschler CPFP 261 139 1 14
NOTABLE ACCOMPLISHMENTS Installed new GFI Genfare electronic fare boxes on all 56 transit coaches in just three days The City imposed mandatory furlough of 26 days on City employees eliminating 23 vehicles due to under-utilization Also the City extended oil change intervals from 3000 to 5000 miles
CITY OF FARGO ND Harold Pederson 446 324 2 37
NOTABLE ACCOMPLISHMENTS Implemented bar coding of all inventory in both maintenance shops Scheduled four days of additional training in the inventory portion of the Cityrsquos fl eet management software for parts staff which are actively reviewing and liquidating seldom-used and obsolete parts inventory
CITY OF FT WAYNE IN Larry Campbell CPFP 1088 438 2 28
NOTABLE ACCOMPLISHMENTS Developed fi rst-of-its kind hybrid sewer jet truck working with International Eaton and Sewer Equipment of America Continued purchasing additional hybrid vehicles added new LED lights to fueling island for a 77-percent energy savings and removed lead wheel weights from tires for steel weights
CITY OF GOODYEAR AZ Richard Sweepe 354 16 1 6
NOTABLE ACCOMPLISHMENTS Conducted quarterly utilization reviews resulting in $185000 in savings due to removal of under-utilized units Re-purposed trucks from use by Water Division for an eighth of the cost of new vehicles Streamlined vehicle specifi cations
CITY OF HENDERSON NV Robert Murnane 1057 240 1 21
NOTABLE ACCOMPLISHMENTS Started a car-sharing motor pool at City Hall campus implemented the EJ Ward fuel management system at two main fuel locations revised vehicle replacement schedules implemented fl eet downsizing project and entered into joint service agreement with neighboring jurisdiction to handle police motorcycle maintenance
CITY OF IRVING TX Ramiro Lopez 803 127 2 19
NOTABLE ACCOMPLISHMENTS Enhanced communications among staff and customers with focus groups and frequent meetings Cost savings are being realized through fuel pricing fuel conservation and position responsibility enhancements Implemented technician accountability controls increasing performance and fl eet availability
CITY OF KAMLOOPS BC Ian Hammond 292 147 1 19
NOTABLE ACCOMPLISHMENTS Initiated a pilot program to explore hydrogen as an alternate fuel Contracted with a Vancouver Island-based company to install an on-demand hydrogen generator on one of the Cityrsquos service trucks Pilotrsquos initial results show dramatic decreases in CO2 and NOx Staff is certifi ed to perform hydrogen conversions
CITY OF LAKELAND FL Gary McLean CPFP 1088 190 1 30
NOTABLE ACCOMPLISHMENTS Rebuilt vehicle replacement process teaming with departmental leadership and Cityrsquos fl eet Utilization Management Committee (FUMC) Down-sized administrative vehicles reducing purchase and fuel costs Established new auction contract and one-time repair limits as well as $500 repair limit on ldquosparerdquo vehicles
CITY OF LITTLE ROCK AR Wendell Jones 1060 160 2 70
NOTABLE ACCOMPLISHMENTS Increased number of workstations to one cloud computer workstation per technician (from one or two in each shop) Recently began a self-evaluation and improvement plan utilizing Fleet Sentinel Management program
CITY OF LONG BEACH CA Leslie Horikawa 1591 68 8 85
NOTABLE ACCOMPLISHMENTS Implemented rigorous campaign to bring maintenance program to 94-percent completion rate reaching a high of 96 percent Keeping a cap on overtime expenditures and rotating staff and providing opportunities to gain skills in various positions Implementing a loaner pool program as part of a vehicle reduction plan
CITY OF MARIETTABLW GA Scott Lawler 557 104 1 14
NOTABLE ACCOMPLISHMENTS Established an internal online customer survey after vehicleequipment is repaired Focused on preparing and receiving a signed service level agreement (SLA) from Power Utility department which was completed within one year Purchased software allowing fl eet to upload latest service bulletin fi x for re-fl ashing a vehiclersquos ECU
CITY OF MESA AZ Peter Scarafi otti CDM CAFM CEM CPFP 1450 50 2 76
NOTABLE ACCOMPLISHMENTS Warranty Recovery Program is on track to recover more than $600000 in warranty YTD in 2011 recovering $433000 in 2010 Shop employees have more than 300 ASE certifi cations and City has received Clean Cities Coalition Clean Air award for past eight years
CITY OF MIAMI FL Jose Davila Sr 1951 178 1 67
NOTABLE ACCOMPLISHMENTS Improved employeemanagement relations Moved stockroom management in-house Took on yearly inspection of almost 500 commercial hauler trucks Changed the way the City gauges itrsquos employees productivity
CITY OF NEW YORK DCAS NY Stephen Weir 2127 80 0 9
NOTABLE ACCOMPLISHMENTS Spearheaded a number of green initiatives to established NYC as premier Green City in US including commitment to receive 50 Chevrolet Volts by June secure 10 of the fi rst Ford Transit Connect Electric vehicles and secure a no-cost two-year lease for 10 Navistar eStar electric trucks
CITY OF NEW YORK PARKS amp REC NY Keith Kerman 1863 774 8 60
NOTABLE ACCOMPLISHMENTS Completed Agencyrsquos second pilot of B-50 fuel this time for all diesel vehicles in Borough of Staten Island Parks uses B-20 in all vehicles Expecting delivery of fi ve Chevrolet Volts and fi ve Navistar Class 4 all-electric vans for use in playground repair two International hybrid buses and 11 Kenworth hybrid medium-duty trucks
CITY OF OCEANSIDE CA Jeffery Hart 458 25 1 14
NOTABLE ACCOMPLISHMENTS Underwent complete management and offi ce staff change Changed vehicle check-out processes after repairs cross-training staff in areas of emergency vehicles fi re apparatus off-road equipment and fabrication igniting new wave of training opportunities Also ramped up safety program and converted below-ground tanks to biodiesel
CITY OF ROANOKE VA Kenneth Bernard 600 250 1 25
NOTABLE ACCOMPLISHMENTS Implemented new equipment including a Versus scanner 450 kW standby generator Aerosol can recycling unit and nitrogen generator for tire service Also upgraded the shop to be WiFi capable Established positive sustainable maintenance practices and have developed a team with a solid culture
FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
GF07_Directoryindd 30GF07_Directoryindd 30 7511 34429 PM7511 34429 PM
Thank you to the 2011 Sponsors of
wwwGovFleetExpocom
GFX05
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MARK YOUR CALENDAR FOR NEXT YEAR
June 18-20 2012Colorado Convention CenterDenver CO
05-0311
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ASSOCIATION PARTNERS
PREMIER SPONSOR MAJOR SPONSORS
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32 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
PROTECT YOUR FLEET
GF0711auditindd 1 7111 92820 AM
CITY OF SAN ANTONIO TX Florencio Pena 3715 1075 7 171
NOTABLE ACCOMPLISHMENTS Installed automatic vehicle location (AVL) in approximately 250 Solid Waste Management automated side-loader trucks Currently reviewing equipment lifecycles for many vehicle classes In FY2010 City passed environmental ordinance requiring vehicle purchases to be the most environmentally responsible equipment available
CITY OF SANTA ANA CA Rick Longobart 900 300 1 36
NOTABLE ACCOMPLISHMENTS Developed a cohesive work unit and camaraderie to overcome fi nancial shortfalls City proved in-house maintenance was more cost effi cient than outsourcing functions Demonstrated a $500000 savings through utilization effi ciency and improved communication
CITY OF SUFFOLK VA Jason LaLonde 1100 250 1 22
NOTABLE ACCOMPLISHMENTS With support and assistance from Dept of Budget and Strategic Planning a fl eet chargeback methodology information session was presented to all internal and external customers detailing expense and revenue steam on all facets of fl eet management Outfi tted all recently purchased equipment with LED lighting for increased visibility
CITY OF TAMPA FL Tim Perry 2682 218 2 57
NOTABLE ACCOMPLISHMENTS Authored revised City-wide Vehicle Operations policy which includes provisions for anti-idling cell phone and tobacco use driver training etc Took on responsibility for Tampa Fire Rescuersquos non-combat vehicles and equipment in 2009 completing integration in 2010 Also utilized outside vendor for heavy-tire road calls
CITY OF TEMPE AZ Aaron Alvarado 800 250 2 30
NOTABLE ACCOMPLISHMENTS Implemented ldquoThe Four Disciplines of Execution (4DX)rdquo by Franklin Covey At the City manager level guidance was put out to initiate an internal operating system to begin to change the culture and mind-set of all City departments
CITY OF THOUSAND OAKS CA Larry McKinney 205 405 1 11
NOTABLE ACCOMPLISHMENTS Implemented the following recycled fi lters and anti-freeze used retread tires eliminated lead wheel weights installed new busvehicle wash that uses recycled water installed a 60000-lb bus lift reorganized fl eet warehouse initiated employee and customer service surveys and created online equipment purchase calendar
CITY OF VANCOUVER BC Doug Smith 1680 280 4 240
NOTABLE ACCOMPLISHMENTS Introduced a ldquoMake vs Buyrdquo policy to determine what work should be done in-house versus outsourced Participated in public and private fl eet benchmarking projects Analyzed key performance indicators (KPIs) through fl eet management reports Introduced new fl uid storage and electronic fl uid dispensing management system
CITY OF WILMINGTON DE Ed Stone 593 26 1 14
NOTABLE ACCOMPLISHMENTS Initiated ldquoFast Fleet Loanerrdquo pool program reduced fl eet size by 26 percent for $57000 fuel savings and $391000 capital expenditure savings lowered average fl eet age by one year resulting in $10000 approximate fuel savings lowered fl eetrsquos carbon footprint by replacing 30-percent of trash trucks and retrofi tting 27 additional trash and dump trucks
COLLIER COUNTY FL Daniel Croft 766 391 4 26
NOTABLE ACCOMPLISHMENTS Utilized totaled ambulance and transit bus for parts versus salvage saving more than $30000 in ambulance and $20000 in transit bus parts and components Built and opened vehicle washing system allowing fl eet to clean largest trucks and equipment Also one technician was selected as the State of Florida Bus Mechanic of the Year
COLORADO DEPT OF PERSONNEL ADMIN Kathy Nesbitt 6000 200 3 13
NOTABLE ACCOMPLISHMENTS Completed installation of State-owned E-85 pumps at the downtown Denver motor pool and designed and deployed E-85 tanks at three locations Currently coordinating deployment of 20 all-electric vehicles and developed a petroleum-reduction rebate program returning funds totaling $500000 to State user agencies
COUNTY OF RIVERSIDE CA Robert Howdyshell 4116 0 7 52
NOTABLE ACCOMPLISHMENTS Taking part in initiatives to lead to right-sizing the fl eet and reducing vehicle miles traveled Began right-sizing efforts in April 2010 with identifi cation of all under-utilized vehicles based on mileage versus repair costs totaling 298 vehicles removed from service and sold with 37 additional vehicles retired and sent to auction
COUNTY OF SONOMA CA David Head 1157 196 3 21
NOTABLE ACCOMPLISHMENTS Began process to outsource parts operation to NAPA IBS with no on-site staffi ng required due to use of NAPA and fl eet-based computers Costs were reduced 15-35 percent on most parts staffi ng costs were reduced by more than $230000 and the number of invoices processed per month was reduced from hundreds down to one
DAKOTA COUNTY MN Kevin Schlangen 242 74 1 12
NOTABLE ACCOMPLISHMENTS Developed and implemented fl eet operations and Fleet LockoutTagout procedure manuals as well as implemented Voyager fuel card program Constructed 55000 sq-ft fl eet storage addition to Empire campus with geothermal heating system Also expanded insourcing of fl eet services to three additional fl eets without additional staff
DISTRICT OF COLUMBIA WATER amp SEWER AUTHORITY OZ Fuller 583 1000 2 29
NOTABLE ACCOMPLISHMENTS Implemented green product purchasing and usage initiatives including vehicle lube touch-up paints brake cleaning sprays and other cleaning items Purchasing several electric charging stations for electric vehicle use and have FY-2011 vehicle purchase plans for at least 41 additional alternative-fuel vehicles
EUGENE WATER amp ELECTRIC BOARD OR Gary Lentsch 219 54 1 10
NOTABLE ACCOMPLISHMENTS One of the fi rst fl eets to measure hydraulic system ISO cleanliness and moisture while still on the vehicle Shop is currently being certifi ed toward LEEDrsquos Gold standard Implemented idle and fuel-reduction policy obtaining a 103-percent reduction in fossil fuel usage (over 2009) Also reduced take-home vehicles to on-call staff only
HARFORD COUNTY MD Warren Patrick 1015 123 2 22
NOTABLE ACCOMPLISHMENTS Dramatically increased revenue by implementing new surplus vehicle sales process The new process works not only for fl eet vehicles and equipment but offi ce furniture computers etc Utilize a 27-month historical database to maintain an optimum replacement and disposal schedule
FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
GF07_Directoryindd 32GF07_Directoryindd 32 7511 34435 PM7511 34435 PM
This comprehensive guide contains information on how to
- prevent auditing
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PROTECT PROTECT YOUR FLEETYOUR FLEET
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Public Fleet Audit ndash A Self Assessment Checklist
GF0711auditindd 1 7111 92820 AMGF07_Directoryindd 33GF07_Directoryindd 33 7511 34437 PM7511 34437 PM
34 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
GF0611toolboxindd 1 51311 114257 AM
HOUSTON INDEPENDENT SCHOOL DISTRICT TX Mark Swackhamer 2068 60 6 150
NOTABLE ACCOMPLISHMENTS Increasing number of cameras on 647 buses from two to four All buses support and police vehicles will have telematics for a total count of 1910 units Adding particulate traps to a percentage of buses Also partnering with University of Houstonrsquos Texas Diesel Testing and Research Center on emerging emissions reduction technologies
IDAHO NATIONAL LABORATORY ITS Scott Wold 671 467 2 152
NOTABLE ACCOMPLISHMENTS Replaced almost 75 percent of fl eet with fl ex-fuel vehicles (FFVs) and put 20 new hybrid-electric sedans and SUVs into service for total of 47 hybrid vehicles Began renewing aging bus fl eet increasing fuel economy by 20 percent and carrying 1 additional passenger per vehicle Mini-motor coaches planned to improve fuel mileage by 50 percent
CITY OF INDIANAPOLIS IN John Williams 4397 905 3 106
NOTABLE ACCOMPLISHMENTS Used over 20 key performance indicators (KPIs) to manage 5300 vehicles and pieces of equipment focusing on fi ve areas daily fl eet availability PM and repair operations supply and services administrative operations and customer service Also currently employ 13 ASE Master technicians
JOINT BASE LEWIS MCCHORD FLEET OPERATION WA Michor Gentemann 62 3500 3 100
NOTABLE ACCOMPLISHMENTS Continued to improve fl eet management information system (FMIS) to track man hours spent servicing vehicles and to review the Military Expenditure Limit helping to estimate costs Implemented new inspection process that saves time by pre-evaluating a vehicle before its pulled out of service and brought into the repair shop
KING COUNTY FLEET ADMINISTRATION WA Jennifer Lindwall 1950 364 2 76
NOTABLE ACCOMPLISHMENTS Acquired several clean vehicles including a hybrid service truck that has netted a 30 percent improvement in fuel effi ciency and two hybrid bucket trucks The purchase was offset with $120500 in grants The County fl eet has been right-sized by eliminating 43 under-utilized vehicles and has increased the use of shared vehicles
KNOX COUNTY TN Phillip May 1113 217 2 20
NOTABLE ACCOMPLISHMENTS Reduced total expenditures by 4 percent total department charges by 6 percent fuel usage by 5 percent and parts inventory by 24 percent while increasing production by 6 percent and improved turnaround time by 8 percent The shop earned its second Automotive Service Excellence (ASE) Blue Seal Certifi cation
MONROE COUNTY NY Melvin Rose 940 160 1 17
NOTABLE ACCOMPLISHMENTS Cooperative public-private partnership with Rochester Institute of Technology served as the model for the recently approved E-15 by the federal government Green initiatives and inter-municipal cooperation has led to increase in use of green vehicles reduction of duplicate equipment and the construction of green fueling stations
MONTEREY COUNTY CA Thomas Abear 2074 85 5 18
NOTABLE ACCOMPLISHMENTS Increased the number of hybrids in the Countyrsquos fl eet including hybrid pickup trucks and introduced biodiesel and retired or retrofi tted nearly 100 percent of on-road diesel vehicles with particulate trap fi lters Gave staff additional training opportunities through use of in-house kiosk to access online courses
MONTGOMERY COUNTY MD DEPARTMENT OF GENERAL SERVICES
Millie Souders 2297 0 1 45
NOTABLE ACCOMPLISHMENTS Instituted a fl eet performance improvement program utilizing employee input These employee-driven ideas netted improvements in key performance requirements including increasing police vehicle and administration vehicle availability and preventive maintenance completed in 24 hours to 987 percent
NEW YORK CITY POLICE DEPARTMENT NY Gregory Dimesa 8067 0 13 453
NOTABLE ACCOMPLISHMENTS Developed a proactive preventive maintenance program which compares maintenance history with current fueling mileage showing a 1-percent overall decrease in out-of-service rate and a 12-percent reduction in vehicles requiring a tow The Department is acquiring 373 more hybrid vehicles to join the 477 already in service
NORTH DAKOTA DOT STATE FLEET SERVICES ND Paul Hanson 3329 0 8 11
NOTABLE ACCOMPLISHMENTS Switched to synthetic transmission fl uid in the heavy trucks with automatic transmissions cutting required fl uid changes per year by a third and saving an estimated 1200 gallons of transmission fl uid and 450 man hours per year Also switched to purchasing heavy trucks with synthetic gear lube saving an estimated 750 gallons annually
PALM BEACH COUNTY FLA Douglas Weichman CAFM 2141 1584 3 60
NOTABLE ACCOMPLISHMENTS Implemented replacement rating system that was above the established replacement guidelines and established low-utilization reports to help make asset reduction decisions and stretch lifecycles In addition began purchasing low-rolling resistance tires and BOLT-brand locks for utility-type vehicles to help with key control
PALM BEACH COUNTY SHERIFFrsquoS OFFICE FL Alan Lane 2500 1300 3 32
NOTABLE ACCOMPLISHMENTS Increased focus on deputy safety with tires and brakes replaced on pursuit-type vehciles on a more regular basis eg if tires are worn to 532nds or brake pads are less than 6mm Repair intervals have been increased to a four month 4000 mile schedule saving about $400000 in the Departmentrsquos annual budget
PASCO COUNTY BOARD OF COUNTY COMMISSIONERS FL
Stephen McNaughton CAFM 966 920 3 39
NOTABLE ACCOMPLISHMENTS Implemented a Generator Task Force Program to align generator procurement disposal maintenance fueling and to maintain awareness of generator actions or agreements that impact County interests The fl eet uses a Specifi cation Committee as part of the process of procuring vehicles and equipment for the County
PRINCE GEORGErsquoS COUNTY MD Richard Hilmer 3243 12 2 57
NOTABLE ACCOMPLISHMENTS Due to a 20-percent reduction in staff caused by the recession the fl eet had to turn to upfi tting contractors to outfi t its latest group purchase of police vehicles Following this model 328 police vehicles were outfi tted for a savings of over $460000 in 2011 alone
PRINCE WILLIAM COUNTY VA Matthew Villareale 1107 177 1 35
NOTABLE ACCOMPLISHMENTS Fleet management increased its review of performance data and trends including the length of time by department that each vehicle has been in for service allowing for trending and shifting of priorities The fl eet maintained its E3 (Exemplary Environmental Enterprise) status with the Environmental Excellence Program
FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
GF07_Directoryindd 34GF07_Directoryindd 34 7511 34437 PM7511 34437 PM
USE THE FLEET TOOLBOX TO
Compare your eet using a bull robust benchmarking tool Analyze labor rates bull Reduce vehicle downtimebull Benchmark staf ng against similarly sized eetsbull Ensure JIT inventory processesbull Determine facility size requirementsbull Project employee and labor costsbull Network con dentially with other eet managersbull Review RFP samples and policy manualsbull Join a community of professionals with challenges bull similar to your own at www eettoolboxcom
Ensure JIT inventory processesbull
USE THE FLEET TOOLBOX TO
Compare your eet using a bullrobust benchmarking toolAnalyze labor rates bullReduce vehicle downtimebullBenchmark staf ng against similarly sized eetsbull
INTRODUCING
Equipped with all the tools you need to run an efficient fleet
DEVELOPED BY
GF Toolbox concept FINALindd 1 51311 110342 AM
GF0611toolboxindd 1 51311 114257 AMGF07_Directoryindd 35GF07_Directoryindd 35 7511 34439 PM7511 34439 PM
36 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
wwwfleetcertificationcom
Certify Your Fleet Operation
GF0711certificationindd 1 7111 100056 AM
RICHLAND COUNTY SC William Peters 1147 106 1 24
NOTABLE ACCOMPLISHMENTS Provides weekly fl eet status report to County administrators about vehicle availability and preventive maintenance services performed The fl eet division was instrumental in the development of the Countyrsquos Air Quality policy
SALT RIVER PROJECT AZ Jim Wood 1945 207 6 86
NOTABLE ACCOMPLISHMENTS By using fuel hedging the Department has remained close to its projected budget despite the volatility of the market Transportation Services was 3-percent under budget due in part to staff reductions and careful budget management
SAN ANTONIO WATER SYSTEM TX David Kilbourne 450 724 5 49
NOTABLE ACCOMPLISHMENTS Implemented a fuel card test program allowing drivers to use commercial stations and a GPS test program to monitor location and vehicle operations Set up a sewer cleaning equipment preparation team increasing line cleaning crew time by 40 minutes each day
SANDIA NATIONAL LABORATORIES FLEET SERVICES NM
Mark Crawford 808 2050 4 47
NOTABLE ACCOMPLISHMENTS Received the 2010 GreenGov Presidential Award for involvement in developing constructing and testing a solar-powered cart Uses a driving simulator to help train drivers through a series of computer-generated real-world scenarios
SKOOKUM FORT RILEYGSA WA Michael Powell 1211 380 1 7
NOTABLE ACCOMPLISHMENTS Introduced electric vehicles for use low-mileage use Provides detailed fl eet information to managers including VIN license tag information and the last preventive maintenance date
SNOHOMISH CO PUBLIC WORKS FLEET MGT DIV WA
Allen Mitchell 896 393 3 49
NOTABLE ACCOMPLISHMENTS Sold and redeployed 75 under-utilized vehicles reducing fl eet expenses by $827863 Reduced GHG emissions by 85 percent increasing the Departmentrsquos Evergreen Fleets program rating from a three- to four-star rating on the fi ve-star scale
STATE OF DELAWARE FLEET SERVICES DE Terry Barton 2344 0 0 37
NOTABLE ACCOMPLISHMENTS Because it has no operating repair or fueling facilities Fleet Services provides vehicles for $2645 per day including fuel maintenance 247 roadside assistance EZ Pass and GPS tracking Upgrades to the central operation system will increase ability to make reservations via the Internet freeing up fl eet resources
STATE OF GEORGIA DEPT OF ADMINISTRATIVE SERVICES GA
Ed Finnegan 21670 228 146 4
NOTABLE ACCOMPLISHMENTS Rolled out the ARI Insights Vehicle Mgmt System four months ahead of schedule Arranged to have a permanent rental car from Enterprise placed at state agency that did not qualify for an additional vehicle for a savings of $10000 a 23 percent drop from fees spent the previous years for the rental and staff pick-up and drop-off time
STATE OF KENTUCKY KY Forrest Banta 4723 0 1 28
NOTABLE ACCOMPLISHMENTS As part of the governorrsquos Smart Government Initiative the division is reviewing vehicle usage the possibility of self-insurance revising the take-home vehicle policy and establishing a short-termdaily rental contract The division purchased 125 alternative-fuel vehicles for an average increase in fuel economy of 55 mpg
TOWN OF BUCKEYE AZ Michael DePaulo 231 45 1 5
NOTABLE ACCOMPLISHMENTS Made the decision to outsource on-callafter-hours service for a total cost of $263 a savings of more than $13000 from the previous year Established a motor pool that included eight vehicles for all Town departments
UNIVERSITY OF CALIFORNIA DAVIS CA Richard Battersby 1000 300 1 26
NOTABLE ACCOMPLISHMENTS Through careful analysis and planning lowered operating expenses by 17 percent or $12 million To assist its customers and leadership the department developed an extensive array of fl eet metrics and reports designed to better enable vehicle and transportation decisions
UNIVERSITY OF WASHINGTON WA Jolie Tahara 653 0 1 18
NOTABLE ACCOMPLISHMENTS Reduced the number of yearly scheduled preventive maintenance visits by 30 percent with an overall fl eet availability of 95 percent Fleet services purchased fi ve hybrid step-vans and one hybrid paratransit shuttle to reduce both operating costs and CO2 emissions
VEHICLE AND TRAVEL SERVICES DEPARTMENT OF TECHNOLOGY MANAGEMENT amp BUDGET STATE OF
MICHIGAN MIJoyce Van Coevering 6910 308 1 32
NOTABLE ACCOMPLISHMENTS Streamlined the motor pool reservation system giving users 24-hour access to VTS vehicles The system FleetCommander tracks real-time utilization and displays graphs gauges online forms and a wide variety of reports based on consistent normalized data
WAKE COUNTY NC Thomas Kuryla 873 90 1 15
NOTABLE ACCOMPLISHMENTS Implemented a fuel management software system which allows employees to fi ll up without a fuel card and prevents misuse of County resources The system also collects data through the vehicle OBD connection such as odometer readings idle time run time and OBD codes
WASHINGTON STARE DEPARTMENT OF TRANSPORTATION (WSDOT) WA
Greg Hansen 2314 1354 37 209
NOTABLE ACCOMPLISHMENTS Adjusted its preventive maintenance schedules using fuel consumption as the basis for service rather than time as part of its efforts to reduce agency emissions by 15 percent of 2005 levels by 2020 Has implemented back-up camera and in-cab audible warning device technologies to improve safety and prevent equipment damage
ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
GF07_Directoryindd 36GF07_Directoryindd 36 7511 34439 PM7511 34439 PM
wwwfleetcertificationcomwwwfleetcertificationcom
in partnership with
GF05
-4311
Certify Your Fleet Operation
GF0711certificationindd 1 7111 100056 AMGF07_Directoryindd 37GF07_Directoryindd 37 7511 34442 PM7511 34442 PM
38 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
AFFB11gfcindd 1 52711 74645 AM
2011 lsquo100 BEST FLEETrsquo JUDGESThe pool of judges for the 2011 100 Best Fleets spent countless hours reviewing applications following up with
nominees and lending their expertise to the program This yearrsquos judges were
2011 ELITE FLEETSThis prestigious award is given to the No 1 fl eet winners from the previous four years
which are still meeting the highest standards in fl eet excellence
2010 NO 1 FLEET CITY OF TROY MICH
2008 amp 2009 NO 1 FLEETHILLSBOROUGH COUNTY FLA
2007 NO 1 FLEETVOLUSIA COUNTY FLA
GEORGE BAKERDirector of Central Services
Volusia County Fla MARILYN RAWLINGSFleet Manager
Lee County Fla
MF
SAMUEL LAMERATOSuperintendent of Fleet MaintenanceCity of Troy Mich
STEVE RILEYDirector of Fleet OperationsCity of Coral Gables Fla
GF07_Directoryindd 38GF07_Directoryindd 38 7511 34443 PM7511 34443 PM
Register Now at wwwGreenFleetConferencecom
or call (800) 576 - 8788
OCTOBER 3-4 2011Gaylord Texan bull Grapevine TXThe Green Fleet Conference amp Expo is the only event which focuses
exclusively on environmental sustainability for car and truck fl eets Others may
touch on the subject but Green Fleet Conference amp Expo specializes in
it offering two intense concentrated days of education enterprising dialogue
and engaging exhibits If you are a fl eet manager in either the corporate or
government arena make room in your calendar for this must-attend event
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40 Government Fleet JulyAugust 2011
PUBLIC FORUM By Mike Antich
Why do many in senior
management or elect-
ed offi cials not listen
to their fl eet managers I know
many may dispute this asser-
tion but the reality is that many
public sector fl eet managers do
not have the ear of their manage-
ment and elected offi cials
Herersquos a real-world case in
point One fl eet manager relat-
ed to me that his management
hired an outside consultant to
analyze the performance of
the municipal fl eet and submit
recommendations for improve-
ment The fl eet manager relat-
ing this story to me is held in
high esteem by his peers and
has been very proactive Over
the past several years he made
detailed recommendations on
how to improve the Cityrsquos fl eet
operations however his recom-
mendations fell on deaf ears
When the consulting company
issued its follow-up report it
was enthusiastically received by
management and the city coun-
cil What was distressing to the
fl eet manager is that the consul-
tant recommended exactly what
he had recommended earlier
Why did his recommendations
fall on deaf ears while the al-
most identical recommenda-
tions made by the consultant
were met with enthusiasm
This dilemma is not solely
restricted to fl eet managers
The same complaint is heard
from in-house IT personnel
staff attorneys et al One reason
is that some management value
an outside opinion which
presumably is not vested to
a particular outcome These
proponents argue that a
consultant can offer a different
more objective perspective
about how a problem can be
solved Also consultants are
exposed to a variety of operations
and different methods used to
deal with the same issues facing
your operation But this theory
falls apart when the consultantrsquos
recommendations are identical
to the in-house manager and
one is accepted over the other
The reality is it is a deeper issue
of management not listening
to its in-house subject-matter
experts
Herersquos another example from
a different fl eet manager which
illustrates this point
ldquoMy outfi t hired an outside
consulting company to perform
a fi nancial and operational au-
dit When completing the audit
the consultant wrote a review
The opening comment in the
fi nal review was lsquoYour fl eet is
operating well under benchmark
averagesrsquo They then went on to
make further cost-saving rec-
ommendations After the review
meeting I sent several e-mails
to my reporting offi cials with a
single note lsquoWe paid this outfi t
how much to tell us thisrsquordquo
This fl eet manager went
on to summarize what is at the
heart of this problem ldquoMy point
is what a shame that manage-
ment all the way up the line
wonrsquot ask (then listen to) the
people who know their jobs as to
what would be good actions and
practices to take for operational
cost savings Of course this ap-
plies to all departments and not
just fl eet operations The bottom
line is when will management
learn to listenrdquo
However the blame isnrsquot all
one-sided In the fi nal analysis
many fl eet managers do a very
poor job in elevating their pro-
fessional stature in the eyes of
senior management The sad re-
ality is that if you donrsquot take the
lead in defi ning your expertise as
a professional fl eet manager and
showcasing your value to the
management team someone else
will do so which is often errone-
ous and the source of mispercep-
tions about your capabilities
UNDER-APPRECIATIONThese are turbulent times
for public sector fl eet managers
Many fl eet managers are under-
appreciated by user groups se-
nior management and elected
offi cials Sometimes the fl eet
manager is at fault because he or
she does a poor job of promoting
themselves and their department
to management When money is
scarce and budgets are tight or
need to be cut fl eet managers
quickly fi nd themselves on the
radar screen of elected offi cials
the local news media and tax-
payer watchdog groups
How do you prove you are
doing a good job You may think
you manage a well-run fl eet but
do you have the metrics to sub-
stantiate this assertion If you
can quantify the performance
of your operation to manage-
ment and elected offi cials they
are more likely to appreciate the
value of the service provided
However this lack of un-
derstanding by management is
often the root of inquiries that
put fl eet managers on the defen-
sive attempting to justify their
performance Fleet managers
should not assume management
understands their business and
knows they are doing a good job
If you want to demonstrate you
are competitive you need to de-
velop and measure on an ongo-
ing basis specifi c performance
metrics valuable to your user de-
partments that are available for
review by all interested parties
In todayrsquos weak tax base
fl eet managers can save taxpay-
er dollars by implementing ef-
fective fl eet policy maximizing
fl eet utilization right-sizing the
fl eet optimizing user depart-
ment productivity all while re-
ducing operating expenses The
sad part is that many fl eet man-
agers are not vocal about their
achievements and management
is not fully cognizant of their
contributions to achieving these
goals Fleet managers must be
viewed as valuable members of
the overall management team if
for no other reason than the fact
that they are managing tens of
millions of dollars of taxpayer
assets used to provide the ser-
vices taxpayers demand
Irsquoll admit that I too am mys-
tifi ed by the under-appreciation
of many fl eet managers I am
continually impressed by the
caliber of todayrsquos public sector
fl eet managers and how they
overcome the challenges they
face day-in and day-out Each
year fl eet managers and their
teams struggle to do more with
less money Perhaps it is be-
cause the personalities of many
fl eet managers who are humble
by nature and not prone to self-
promotion
It is high-time senior man-
agement and elected offi cials
realize the value of their fl eet
managers and utilize this ex-
pertise to its fullest extent My
message to senior management
is a simple one Listen to your
fl eet manager
Let me know what you think
mikeantichbobitcom
MESSAGE TO MANAGEMENTLISTEN TO YOUR FLEET MANAGER
GF07_Editindd 40GF07_Editindd 40 7511 32203 PM7511 32203 PM
The Choice Is Clear mdash And CleanYour fleet can get the same horsepower and torque performance as gasoline for 30 less in fuel costs ndash
and with 60 fewer emissions mdash thanks to ROUSH CleanTech Liquid Propane Injection fuel systems
Propane autogas fuel systems by ROUSH CleanTech let you operate on a price-stable North American-
sourced fuel with no engine modifications required That means yoursquoll get all the benefits of propane
autogas with no compromises in your vehiclersquos factory warranty protection
PERFORMANCE IDENTICAL
VEHICLE WARRANTY IDENTICAL
FUEL COSTS 30 LESS
EMISSIONS 60 LESS
PROPANE AUTOGAS VS GASOLINE
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UPFITS AVAILABLE
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GF07_C3-C4indd 994GF07_C3-C4indd 994 7511 32346 PM7511 32346 PM
- GOVF_991_NO_BOX
- GOVF_992
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- GOVF_994
-
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If yoursquore a Municipal agency you may face pressures to extend vehicle replacement cycles relentless mandates for staff reductions and cost cutting as well as political pressure to implement green fleet initiatives
We can give you real-time visibility over complete fleet running costs and utilization queries reports and key performance indicators can be used to accurately predict the right time for vehicle replacement Our fleet management software enables you to increase the value and operating life of equipment by ensuring proper maintenance schedules are adhered to while improving workshop productivity and inventory turns Yoursquoll be able to manage sustainability initiatives and monitor alternative fuel usage and emissions outputs
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If yoursquore a State agency the trend towards centralization and consolidating of fleet functions may be a challenge You may face increased scrutiny by your customers concerning escalating charge back rates while trying to achieve fleet downsizing goals
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To get on board with Chevin please contact us to arrange a free system review Call (781) 793-0788email saleschevinfleetcomor visit wwwchevinfleetcom
GF0311chevinindd 2-3 22211 94859 AMGF07_Indyindd 13GF07_Indyindd 13 7511 31848 PM7511 31848 PM
14 Government Fleet JulyAugust 2011
Thirty-eight-year fl eet veteran Sam
Lamerato CPFP superintendent
of fl eet maintenance for the City
of Troy Mich was named the 2011 Public
Sector Fleet Manager of the Year by Gov-ernment Fleet magazine at the 2011 Gov-
ernment Fleet Expo amp Conference June 8
in San Diego
Lamerato was one of three fi nalists that
also included Paul Condran equipment
maintenancefl eet manager of the City of
Culver City Calif and Erle Potter PE
CEM state equipment manager of the Vir-
ginia Dept of Transportation (DOT)
Joe Frantz vice president sales sup-
port of award sponsor ARI presented the
award to Lamerato who thanked his staff
industry peers Government Fleet maga-
zine family and fellow fl eet managers
ldquoIt is an honor Irsquom thankful for all of
my mentors which includes all of you
other fl eet managers out thererdquo Lamerato
said ldquoIrsquom thankful to my staff Irsquom thank-
ful to my wife of 36 years for sticking by
me and understanding what I and those of
us in the public sector have to do to serve
the public mdash encourage your staff to be
better and make your systems communi-
ties and departments sustainablerdquo
Lamerato also said he owes thanks to
his biggest life infl uences his parents
ldquoMy father led by example of dedica-
tion and leadership in his workrdquo he said
ldquoTo this day he will call me at night and
ask lsquoDid the City get its moneyrsquos worth to-
dayrsquo My answer is always lsquoYes dad and
then somersquo rdquo
The City of Troyrsquos Sam Lamerato was awarded Government Fleet magazinersquos 2011 Public Sector Fleet Manager of the Year honor Lamerato helped implement a successful insourcing program and led to the Cityrsquos No 1 spot in the ldquo100 Best Fleetsrdquo in 2010
BY CHERYL KNIGHT
SAM LAMERATO NAMED 2011 NAMED 2011 PUBLIC SECTOR PUBLIC SECTOR FLEET MANAGER FLEET MANAGER OF THE YEAROF THE YEAR
GF07_PSFMOYindd 14GF07_PSFMOYindd 14 7511 31922 PM7511 31922 PM
Government Fleet JulyAugust 2011 15
HONORED FOR INITIATIVES amp INDUSTRY INVOLVEMENT
Lameratorsquos initiatives include the suc-
cessful implementation of an in-sourcing
program by the International City Manage-
ment Association being named the 2010
No 1 Fleet in the ldquo100 Best Fleetsrdquo receiv-
ing the Professional Manager of the Year
award for Public Fleets from the American
Public Works Association (APWA) and
developing organizing and producing two
fl eet conferences
He is also a member of the APWA (at
both the state and national level) the Rocky
Mountain Fleet Management Associa-
tion (RMFMA) past chair of the APWA
Fleet Service committee past chair of the
APWA CPFP Governing council Chrysler
Police Advisory board and contributing
author of several APWA fl eet manuals
With an annual fl eet budget of $75 mil-
lion the City of Troyrsquos fl eet department
includes 16 full-time employees on a two-
shift operation and two maintenance facili-
ties Lamerato manages a fl eet of more than
500 pieces of equipment used for 15 public
services departments including fi re police
public works engineering assessing build-
ing and parks and recreation personnel
He also oversees two fueling locations
13 in-sourced service agreements and the
security and maintenance of the public
works facility
RUNNING THE CITY FLEET LIKE A BUSINESS
Lamerato believes a municipal fl eet
needs to be run like a business
ldquoThe fl eet manager must keep his fi nger
on the pulse of his customers to ensure he
is providing the best most economical and
most timely services available in the areardquo
he said
He also stressed the need for continual
communication with City management and
department directors to ensure the fl eet di-
vision meets all expectations
ldquoI think what makes anyone successful
is a passion for their job It is not an 8-5
job for me mdash it is 247rdquo he pointed out ldquoI
am always observant searching for new or
better ways to improve our operation and
reduce our costs while providing depend-
able and effi cient vehicles and equipmentrdquo
Lamerato also emphasized that an im-
portant part of the Cityrsquos smooth-running
operation comes from a devoted team well-
trained staff and technicians who work to-
gether to give the best and most-effi cient
service to the City of Troyrsquos customers
ldquoOver the years wersquove developed a very
dedicated team of fl eet professionals who
enjoy the challenges of todayrsquos vehicles and
technologyrdquo he said ldquoThe team takes ex-
treme pride in their work which is demon-
strated by their fi nished products complet-
ed on schedule and to a high standardrdquo
Lamerato also pointed out the impor-
tance of assembling a team that includes
complementary talents and strengths
ldquoThey constantly impress me with their
technical skills and their professionalism
shown both at work and in their personal
livesrdquo he said ldquoThis crew loves a chal-
lenge and has a reputation for their inno-
vations and creativity while being mindful
of the time and cost on each repair This
earned them fi rst place in lsquo100 Best Fleetsrsquo
in 2010rdquo
After the ldquo100 Bestrdquo recognition the
City council and management acknowl-
edged the fl eet division during a council
meeting attended by staff which was tele-
vised throughout the City
The staff also was provided embroi-
dered shirts and shoulder patches for their
uniforms displaying their No 1 status in
ldquo100 Best Fleetsrdquo
ldquoI would not be where I am today with-
out the infl uence of countless other peers
and fl eet professionals who through net-
working help me grow in my professionrdquo
Lamerato said
IN-SOURCING PROGRAMS HELPS SUSTAINS FLEET DIVISION
Due to the Cityrsquos proactive in-sourcing
program which began eight years ago
the fl eet has successfully weathered the
storm of todayrsquos tougher economic times
The International City Management As-
sociation (ICMA) reviewed the City of
Troyrsquos fl eet operation and found the fl eet
Population 85000Size 36 square milesCity Fleet More than 500 vehicles including Fire and Police two mainte-nance locations with 16 employeesVehicle Info The City owns and operates 500-plus units including a wide range of equipment types mdash from lawn mowers to fi re apparatus
CITY OF TROY MICH FACTS
The City of Troy Mich fl eet services has in-sourced a signifi cant amount of work proving it to be competitive
The Cityrsquos smooth-running operation comes from a devoted well-trained team who work together to provide the best service possible
Sam Lamerato CPFP superintendent of fl eet maintenance for the City of Troy Mich proudly displays a Ford Escape Hybrid
GF07_PSFMOYindd 15GF07_PSFMOYindd 15 7511 31929 PM7511 31929 PM
16 Government Fleet JulyAugust 2011
F L E E T M A N A G E R O F T H E Y E A R
division sustainable
ldquoThe division has in-sourced a signifi -
cant amount of work to more than replace
the reduction of in-house vehicles and equip-
ment and has proven to be competitive in
cost comparisons with contracting vendors
in the private sectorrdquo Lamerato said
This fi nding resulted in the fl eet divi-
sion maintaining current staffi ng and fund-
ing at a time when other divisions were fac-
ing reductions to their budgets and staff
ldquoWhat began with a phone call from a
neighboring city offi cial eight years ago
evolved into 11 signed service agreements
with neighboring communities and school
districtsrdquo he said
Because many cities are dealing with
reduced revenues which in turn reduce the
cityrsquos budget Lamerato emphasized the
importance for fl eet managers to be able to
defend the vehicle replacement fund
ldquoBy having a vehicle replacement
scorecard and backup information on the
cost consequences of vehicles not being re-
placed on a timely basis the fl eet manager
will be prepared to answer challenges by
City management and councilsrdquo he said
He also added that the fl eet manager
must be able to defend their budgets by
having knowledge of what the Cityrsquos fully
burdened shop rate is compared to the sur-
rounding privately owned repair facilities
its direct and indirect repair ratios and its
vehicle-to-technician ratio
EDUCATIONAL PROGRAMS amp INDUSTRY NETWORKS
One of Lameratorsquos personal philoso-
phies exemplifi es the need for educational
programs for City management as well as
citizens to make them aware of the impor-
tance of a well-run fl eet operation to the
overall services provided to them
ldquoTodayrsquos fl eet managers need to spend
time on their shop fl oor reviewing repair
techniques of their staff and attending
training seminars and conferences to net-
work with their peers to broaden and rein-
force their management skillsrdquo he said
Lamerato himself stays actively in-
volved in the industry and personally
helped develop organize and produce two
fl eet conferences
For the past 15 years he has been
co-chair of Education for Michigan
APWA While developing educational
programs for Public Works professionals
for streets water and engineering depart-
ments during that time he noted there
were very few affordable programs geared
toward fl eet personnel
ldquoI made it a goal to develop two pro-
grams a year centrally located in the state
and specifi cally addressing upcoming
changes and current challenges to fl eet op-
erationsrdquo Lamerato said
The programs were opened up to in-
clude vendor booths and equipment dis-
plays While these programs started off on
a smaller scale they quickly grew to sell-
out capacities with waiting lists for ven-
dors display space and even speakers
ldquoWhen reviewing the evaluations at-
tendees comment on the sessions being ex-
tremely helpful in solving current issues and
the opportunity to network with fellow fl eet
personnel and vendorsrdquo Lamerato said
Moving forward Lamerato will continue
to collaborate with city managers and other
city divisions to ensure the City of Troyrsquos
ongoing success for its fl eet division
ldquoWe will continue to work toward our
common goal of providing the best most-
effi cient service for the tax dollars spentrdquo
he said
EDUCATIONbull September 1974 graduate of MOTECH
Automotive Education Centerbull State of Michigan Master Certifi ed
Mechanic amp ASE Master Certifi ed Auto amp MediumHeavy Truck
EMPLOYMENTbull September 1974 Hired by the City of
Troy as Municipal Service Employee (MSE) mdash D classifi cation ndash Serviceman
bull December 1974 Promoted to MSE mdash F classifi cation ndash Mechanic
bull July 1976 Promoted to MSE mdash G clas-sifi cation ndash LeaderHeavy Equipment Mechanic
bull July 1982 Promoted to Temporary Field Supervisor
bull August 1982 Promoted to Superinten-dent of Fleet Maintenance
HOBBIESFAMILYbull Hobbies Traveling fi shing home
improvement and the restoration of a 1966 Ford Mustang
bull Family Wife of 36 years one son two daughters two sons-in-law and four grandchildren
bull Life infl uences and mentors His par-ents former Troy City Manager Frank Gerstenecker and former Public Works Director Donald Spurr
GETTING TO KNOW SAM LAMERATO CPFP
One of the Cityrsquos staff members is shown re-viewing work performed on a fi re apparatus
Lamerato believes in the importance of as-sembling a team that includes complemen-tary talents and strengths
The Cityrsquos mechanics enjoy the challenges of todayrsquos vehicles and technology
The City of Troy oversees more than 500 vehicles including fi re and police and two maintenance locations
GF07_PSFMOYindd 16GF07_PSFMOYindd 16 7511 31932 PM7511 31932 PM
raquo ARI proactively helps the State of Georgia whose fleet exceeds 21000 vehicles
And along with those savings achieve seamless integration of fleet systems and technology for better efficiency
and productivity With our dedicated team and specialized support staff we understand and can serve the
unique needs of government fleets Work in partnership with ARI to build the fleet solution thatrsquos right for you
Learn more 1-800-477-4715
Read the full story and more at wwwarifleetcompartnersatwork
We helped them save their capital
Read the State of Georgia success story at wwwarifleetcompartnersatwork
ARI is the proud sponsor of the 2011 Public Sector Fleet Manager of the Year
Driven fleet professionals Driving results
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18 Government Fleet JulyAugust 2011
In 2005 the City of Portlandrsquos City-
Fleet was unranked among the 100
Best Fleets With unhappy custom-
ers little trust and a lack of belief in
their own efforts CityFleet faced an up-
hill battle
Now just a few short years later the
fl eet has been named No 1 among the
100 Best Fleets mdash and has a long list of
accomplishments and proven progress to
back up the title
RISING FROM THE ASHES TO A NEW DAY
In 2005 things looked dour for the
fl eet But at the end of that year the City
hired John Hunt mdash fl eet manager for the
City of Fresno at the time and that yearrsquos
winner of Government Fleetrsquos Public Sec-
tor Fleet Manager of the Year With prov-
en successes the City of Portland hoped
he could breathe new life into the fl eet
Little did they know that over the next
few years Hunt and CityFleet staff would
transform as a team that would rise so
swiftly through the ranks mdash from No 78
in 2006 No 9 in 2007 No 4 in 2008 and
2009 No 2 in 2010 and now No 1
Despite such a dramatic climb on the
day of the announcement Hunt was still
unsure if hersquod secured the top spot mdash
right up until the moment the winner was
announced
ldquoEach year is a new competition with a
fresh clean slate We were No 2 last year
but we knew that didnrsquot mean we couldnrsquot
be beat by another organizationrdquo he said
ldquoBeing named among the 100 Best is
quite an honor because it means that an
organization has made a conscious deci-
sion to improve Portland staff made the
commitment and we are very excited to
be named No 1 this yearrdquo
When Hunt was hired in 2005 the
fl eet had a less-than-stellar reputation and
major hurdles to overcome Fleet needed
to boost operational effi ciency improve
services and fi nd a way to save money
On top of that were greater less tangible
challenges building trust with custom-
ers demonstrating proven best practices
and most of all possessing a high level
of faith
So how did the fl eet get turned around
Hunt said it started with relationships
ldquoThere may be many but I think the
basic secret to success is building trust
and reliability with your team custom-
ers your boss and the elected offi cialsrdquo
he said
Hunt started by identifying employee
strengths and matching them to the right
jobs After creating this strong founda-
tion for the fl eet he looked for opportu-
nities for improvement then gave fl eet
staff tools to help them advance and
achieve success Most importantly he
believed in his team
ldquoWe have staff members who have
been with CityFleet for nearly 30 years
That institutional knowledge is invalu-
able We listened to their ideas for im-
provement and empowered them Once
everyone in the organization believed in
themselves the stakeholders began to
believe in CityFleetrdquo he said ldquoOur staff
is our most valuable resource and City-
Fleet staff worked hard to improve over
the last fi ve years The team has shaped
a refreshed fl eet organization through
monumental changes in business perfor-
mance motivation work environment
attitude effi ciency communication and
cost-effectivenessrdquo
RELATIONSHIPS BUILD THE FLEETHunt and his team also worked very
hard to build customer relationships
They knew creating trust with its custom-
ers was a must for the success of the fl eet
ldquoBuilding trust is important because we
deal with equipment that must be main-
tained properly for the safety of City em-
ployees and the publicrdquo Hunt said ldquoAs a
service provider our goal is to deliver ex-
cellent service to our customers Under-
A SWIFT RISE TO FAMEFrom an unranked position in 2005 to No 2 last year the City of Portland Ore CityFleetrsquos dedication helped the organization shoot quickly to the top and be named No 1 one among the ldquo100 Best Fleetsrdquo
BY SHELLEY MIKA
A few of the accomplishments that have helped the City of Portland Ore rise to the top of the 100 Best Fleets program includebull Accelerated staff development and trainingbull Right-sized fl eet resulting in $4 million in
savingsbull Reduced overtime costs by 89 percentbull Doubled total ASE Master technicians on
staff
AT A GLANCE
GF07_Winnerindd 18GF07_Winnerindd 18 7511 32011 PM7511 32011 PM
Government Fleet JulyAugust 2011 19
standing their needs is the fi rst step and
we strive to provide service in a way that
makes customers want to come to usrdquo
With this charge in mind CityFleet
asked its customers to evaluate fl eet
analyzed the results then targeted large-
scale improvements When individual
concerns arose CityFleet addressed them
face-to-face whenever possible If it was
not possible to do so in person staffers
picked up the phone Then they acted
ldquoAs CityFleet continued to deliver on
promises customer trust in the organiza-
tion grewrdquo Hunt said
Customer satisfaction soon rose now
reaching astonishing levels CityFleet
reached a 98-percent customer satis-
faction rating even with a workload of
27000 work orders each year In fact
recent customer survey scores were more
than double the second-best service pro-
viders in the City
ldquoThese are spectacular results by
any measurerdquo Hunt said ldquoBut the short
time frame in which CityFleet developed
best practices implemented them and
tracked the results is especially impres-
sive And the fact that the results of the
survey indicated that CityFleet improved
more than any other city service surveyed
is astoundingrdquo
As customer satisfaction has continued
to improve so has employeesrsquo belief in
their abilities ldquoEmployees now feel pride
in their workplace see satisfi ed custom-
ers and have come to trust the managers
and themselvesrdquo Hunt said
A LONG LIST OF ACCOMPLISHMENTS
While it rates high among the reasons
CityFleet is successful customer and em-
ployee satisfaction are only the beginning
of a long list of accomplishments To list
all of them over the last year mdash let alone
the last fi ve years mdash would fi ll the pages
of Government Fleet In fact there was
only room for the top highlights on its ap-
plication
ldquoThere are so many other good things
we are doing I kept thinking of more
things I wish we would have added even
after the application had been submittedrdquo
Hunt said
However a few of the fl eetrsquos most
notable accomplishments are as follows
CityFleet
bull Accelerated staff development and
training
bull Right-sized the Cityrsquos fl eet by 192
units saving $4 million
bull Improved repair turnaround times
customer satisfaction and competi-
tiveness
bull Doubled the number of Automotive
Service Excellence (ASE) certifi ed
Master Technicians by offering cer-
tifi cation pay
bull Reduced overtime costs by 89 per-
cent through a more streamlined
workfl ow and new shop tools
bull Reduced commercial repairs by $1
million over two years through reor-
ganization of shop operations
bull Reduced parts costs by $300000 (36
percent) through bar coding inven-
tory management market analysis
and volume purchases
bull Became certifi ed as an Eco-Logical
Business by the Pollution Prevention
Excellence program
bull Recouped $1 million at auction for
the fl eet replacement fund
bull Signifi cantly greened the City fl eet
with the expanded use of hybrid
electric diesel particulate fi lters in-
cab heaters and alternative fuels mdash
developing the largest green fl eet in
the region
bull Implemented recycling efforts
purchased a rock crusher capable
of producing 160 tons of material
per hour use of refi ned oil scrap
metal and battery recycling and
removal of 2200 yards of contami-
nated soil
(Far left) John Hunt fl eet manager for the City of Port-land Ore motivates staff and proudly displays the teamrsquos ldquo100 Best Fleetsrdquo trophy which celebrates the whole teamrsquos efforts Fleet staff members are pictured maintaining ve-hicles and providing necessary repairs
GF07_Winnerindd 19GF07_Winnerindd 19 7511 32013 PM7511 32013 PM
20 Government Fleet JulyAugust 2011
1 0 0 B E S T W I N N E R S
GF0111ferrellgasindd 1 122010 122740 PM
bull Overall reduced the operating bud-
get by $17 million over the last
year and $5 million over the last
two years through new reporting
analysis right-sizing business part-
nerships computer programs time
standards inventory management
staff analysis and implementation
of a new fuel system
Hunt attributes the fl eetrsquos success to
committed staff a competitive business
model and the implementation of key
fl eet best practices He also continually
relies on the advice of past and present
fl eet managers and fl eet organizations
like the American Public Works Asso-
ciation (APWA) National Association
of Fleet Administrators (NAFA) Public
Fleet Managers Association and the Or-
egon Public Fleet Managers Group
ldquoPublic sector fl eets are not in direct
competition with one another so we
share valuable information and ideas all
the time between organizationsrdquo he said
ldquoMany years ago a great fl eet manager
used to say lsquosave your money hard times
are comingrsquo This lesson along with
many others helped prepare us for these
tough fi nancial timesrdquo
LESSONS LEARNED AND TRUST CULTURE BUILT
Along the way Hunt and his team
have learned some valuable lessons other
fl eets can benefi t from too Hunt said
chief among them is building a high trust
culture Part and parcel to that are open
lines of communication and continued
collaboration mdash like the weekly team
meetings he holds listening to concerns
and working directly with staff
Hunt said another excellent way to pro-
mote communication is by establishing a
Labor Management Committee (LMC)
which provides a regular structure for
sharing opinions and suggestions ldquoFor us
the group has become a cohesive force for
change and improvementrdquo he said
In terms of working with customers
Hunt and his team live by the notion of
treating customers the way they would want
to be treated by service professionals
And for the fl eet overall he recom-
mends being proactive rather than reac-
tive and investing heavily in the staff
ldquoGo out and meet with your customers to
fi nd out what they need and show them
that you are listening We proactively
meet with our customers fi nding ways to
help them achieve their goalsrdquo he said
ldquoEncourage teamwork and listen to your
staff mdash they know the business and they
work directly with the customers They
are your greatest assetsrdquo
OFFERING A SINCERE THANKS TO THE INDUSTRY
Hunt said he owes many thanks to
those who helped him lead his fl eet to
success For starters he thanks Govern-ment Fleet INVERS Mobility Solutions
and Tom Johnson for making the program
possible And of course he thanks his own
partners at the City mdash the Mayor and City
Council the Offi ce of Management amp Fi-
nance leadership team the customers and
of course the CityFleet team
ldquoCityFleet collaborates daily to pro-
vide excellent service and fi nd solutions
to each challengerdquo he said ldquoOnce we had
built trust our customers were willing to
provide us with feedback and help us to
understand special project needs from an
operations perspectiverdquo
He also extends gratitude to his
peers ldquoThere are many fl eet profession-
als who donate their time and fl eet anal-
ysis to others in the industry All they
want in return is for another fl eet to be
successful and for the betterment of the
fl eet industry in generalrdquo he said ldquoThis
includes past and present fl eet manag-
ers manufacturers and our vendors Irsquod
like to thank all of those folks for giving
generously to the fl eet industryrdquo
Last he lends a gracious nod to all of
the fl eet families ldquoTheir encouragement
and support make it possible for us to come
to work and do well each dayrdquo he said
STRIVING FOR CONTINUED SUCCESS
As Hunt refl ects on his fl eet be-
ing named No 1 he looks to the hard
work of his team the hard work of his
100 Best competition and the drive the
100 Best program offered his fl eet in its
rise to success ldquoI am extremely proud
of our team both at CityFleet as well
as the bureaus we serve and how we
work together to meet the challenge of
delivering quality service in these tough
economic timesrdquo he said ldquoIt feels great
to be named the No 1 Fleet in North
America but humbling at the same time
All of the fl eets that entered the 100 Best
Fleets program are doing good things
and continue to improve every day The
program is great in that it provides fl eets
with a road map for progressrdquo
Always focused on continuous im-
provement Hunt is sure to celebrate the
success on behalf of the hard work of his
team but is also quick to set new goals
ldquoCityFleet has made a conscious effort
over the last few years to build up the core
foundation of business operationsrdquo Hunt
said ldquoNow we are ready to move forward
and explore new challengesrdquo
SOURCEJohn Hunt fleet manager City of Portland Ore E-mail johnhuntportlandoregongov
CityFleet employees log an average 27000 work orders per year and recent customer service scores have been steadily increasing
GF07_Winnerindd 20GF07_Winnerindd 20 7511 32018 PM7511 32018 PM
When it comes to alternative fuels propane is far and away the best alternative
855-4AUTOGAS
GF0111ferrellgasindd 1 122010 122740 PMGF07_Winnerindd 21GF07_Winnerindd 21 7511 32020 PM7511 32020 PM
22 Government Fleet JulyAugust 2011
The 4th annual Government Fleet
Expo amp Conference (GFX)
held at the San Diego Conven-
tion Center in Southern California
June 6-8 brought together more than
550 public sector fl eet professionals
and industry suppliers
Former MLB all-star pitcher Dave
Dravecky opened with an inspirational
keynote address and Denton Cinque-
grana senior markets editor at OPIS
gave a keynote speech on the state of
the fuel market The conference includ-
ed the 2011 Public Sector Fleet Man-
ager of the Year and ldquo100 Best Fleetsrdquo
awards ceremonies engaging presenta-
tions and panels featuring fl eet experts
numerous networking opportunities
more than 85 exhibit booths and a
chance to explore San Diegorsquos Gaslamp
Quarter
Next yearrsquos event is scheduled for
June 18-20 2012 at the Colorado Con-
vention Center in Denver
Event coverage and an extended
photo gallery are available at www
gfl eetcom Keywords GFX 2011
2011 EXPOUNITES FLEET PROFESSIONALS IN SUNNY SAN DIEGO
Three days of sessions keynote speeches and networking gave at-tendees ideas solutions to take back and test in their fl eets
(Above left) Aaron Alvarado from City of Tempe Ariz conducts a session(Above right) MLB all-star pitcher Dave Dravecky presents a keynote
A networking power session on ldquoFleet Challenges and Solutionsrdquo brought fl eet professionals together to help each other reach their common goals
A pre-session on best practices from the 100 Best Fleets title ldquoLeading the Wayrdquo drew a crowd of fl eet managers looking for ideas to become one of the ldquobestrdquo
GF07_GFXindd 22GF07_GFXindd 22 7511 32054 PM7511 32054 PM
Government Fleet JulyAugust 2011 23
PHO
TOS
CO
UR
TESY
STE
VE
RIL
EY
The GFX show fl oor was packed full of new vehicles and informative displays Attendees spent quality time on the show fl oor learning about new technology and innovations
The 2012 Chevrolet Caprice Police Patrol Ve-hicle was on display
Mitsubishirsquos iMiEV zero-emissions vehicle packs a lot of punch in its small package
MEMA brought an Altec AT37-G telescoping ar-ticulating aerial truck to the show fl oor
Ford and Azure Dynamics brought the Transit Connect Electric to the show
Chevroletrsquos new CNG van was on display which will also be available in an LPG version
LeasePlan amp NJPA sponsored a networking evening at the Hard Rock Cafe
(Above amp Below) At the fi rst opening recep-tion event attendees were given opportuni-ties to network and grab a bite to eat
(Above) EnviroGuard had its low polluting lawn mowers on display
(Left) Attendees had several op-portunities to visit with vendors
(Right) Informative displays and on-site product demos were pro-vided at several booths
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24 Government Fleet JulyAugust 2011
FPAR00360_D209891_VINad_R03indd 1 6911 255 PM
WT0711fordpartsindd 1 61011 43215 PM
The 100 Best Fleets recognizes and rewards peak-performing fl eet operations in North America and identifi es and encourages ever-increasing levels of performance improvement
1 PORTLAND OR John Hunt CPFP 2490 400 7 77
NOTABLE ACCOMPLISHMENTS Despite constantly declining budgets the fl eet accelerated staff development and ramped up training to expand its collective knowledge base The effort dramatically improved repair turnaround times and customer satisfaction Fleet also successfully negotiated ASE Master technician pay doubled personal tool allowance expanded shop tools and increased technician salaries for 2012
2 SAN BERNARDINO COUNTY CA Roger Weaver CPFP 3500 400 6 83
NOTABLE ACCOMPLISHMENTS Implemented comprehensive centralization initiatives with major users (sheriff fi re special districts human services and public works) In response to the economic downturn the department reported cumulative savings andor cost avoidance of $4114135 (FY2010-11 year-to-date and estimated) Some of these reductions are ongoingrecurring from previous years for a grand total of $171 million over the last seven years A ldquoNew Employee Handbookrdquo covering County safety and departmental policies was produced and also reviewed annually during work performance evaluations with all current employees
3 CITY OF COLUMBUS OH Kelly Reagan 3035 2884 4 120
NOTABLE ACCOMPLISHMENTS The City is currently constructing what will be the Cityrsquos fi rst compressed natural gas (CNG) fueling station and the largest and only fast-fi ll CNG station with public access in Ohio The City also increased morale Investments in training and safety equaled tangible results in the morale of City technicians Currently 83 percent of City mechanics are ASE certifi ed 55 percent are Master ASEs (73 employees hold 543 ASE certifi cations) The City also obtained the ASE Blue Seal for the fourth time in 2011 Due to the Cityrsquos increased focus on training testing and safety it has been able to steadily reduce its parts and services expenses thus reducing billing to City agencies
4 CITY OF CONROE TX Thomas Higgs 300 193 1 6
NOTABLE ACCOMPLISHMENTS In 2010 the City implemented an Interlocal Agreement with two external customers adding a total of 75 vehicles without adding a technician and estimated revenues of $83000 or approximately 8 percent of current approved budget Internal fl eet availability was increased from 96 percent to 98-plus percent for internal customers The City saved additional funds by negotiations with parts suppliers for increased discounts and technology utilization It has maintained certifi cation as an ASE Blue Seal shop for the past four years and 100 percent of staff is ASE certifi ed
5 CITY OF CULVER CITY CA Paul Condran 582 32 1 38
NOTABLE ACCOMPLISHMENTS The City held its second Regulatory Technical Summit in 2010 bringing together reps from more than 50 citiesagencies and industry policy makers The fl eet has also accomplished a sustainable fl eet progression 85 percent of the heavy-duty fl eet operates on CNG 28 percent of light-duty overall on-road fl eet is alternative fuelhybrid The City re-powered 12 heavy-duty CNG transit buses with the newest Cummins CNG engines using a $360000 grant The City was also the winner of the 2010 NAFA Fleet Management Association Sustainable Fleet Award for heavy-duty fl eets and has consistently ranked in the top 20 ldquo100 Best Fleetsrdquo since 2004
6 POLK COUNTY FL Bob Stanton CPFP 2575 332 11 35
NOTABLE ACCOMPLISHMENTS The County insourced its third County municipal fl eet operation (City of Ft Meade Fla) into fl eet operations Since 2010 the County has absorbed three municipal fl eet operations The Countyrsquos vehicle leasing program has been expanded to include County municipal governments allowing municipalities to spread limited capital resources over a broader range of vehicles It began using Craigslistcom to sell parts from salvaged vehicle The County also formed and leads a local consortium consisting of the Polk School Board City of Bartow Fla local Florida DOT district offi ce and the County to explore a partnership to collectively bring CNG into the County
7 CITY OF MOLINE IL JD Schulte CPFP 182 215 1 11
NOTABLE ACCOMPLISHMENTS The City has completed negotiations with a vendor selected to remove all lead wheel weights from inventory and supply the City with lead-free weights All Allison World Transmissions have been converted to a fully synthetic fl uid and oil-drain intervals were extended on these units to a full four years All City technicians use laptops on their toolboxes with the ability to view a live dashboard feed for fi ve key performance indicators (KPIs) Technicians are now able to see shop turnaround time for work orders open work orders by status scheduled versus non-scheduled repairs technician productivity by percentage and work orders with potential comebacks
8 CITY OF COLORADO SPRINGS CO Tom Monarco 2468 2053 8 67
NOTABLE ACCOMPLISHMENTS In 2010 the City completed the upgrade of its fl eet information system partnering with one of its customers City Transit to share costs of the upgrade and training It completed its upgrade of the fuel system which consisted of upgrading 11 sites that dispense nearly 22 million gallons of fuel annually Through the use of fuel futures pricing in 2010 the City saved nearly $5 million Fleet has another fuel contract in place for 2011 that should save the City another $4 million
9 CITY OF LOS ANGELES CA Richard Coulson 6007 5102 29 421
NOTABLE ACCOMPLISHMENTS Through evaluating fl eet to ensure it is the right size for operations the City reduced total inventory by more than 900 units Parts expenditures were reduced by carefully identifying preventive maintenance (PM) schedules PM checklists were also revised to maximize technician effi ciency The City has also worked to educate policy makers regarding the ldquoscience of fl eet maintenancerdquo It invested time educating policy makers about the cause and effect relationships between deferring maintenance and deferring vehicle replacements as well as provided tours of fl eet facilities
TOP PUBLIC SECTOR SPONSORED BY
FLEETS RECOGNIZED
RANK FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
Now with Hillsborough County Fla
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With 24-hour access FordPartscom allows you to fi nd everything you need anytime you want The VIN search feature is a simple solution to fi nding the exact part you need to get the job done right Therersquos no better way to order parts than FordPartscom
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26 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
10 CITY OF RIVERSIDE CA Kris Martinez 1041 320 2 35
NOTABLE ACCOMPLISHMENTS Alternative-fuel use by City vehicles increased The total of alternative fuel in use by the City has increased by 12 percent from 43064 to 48893 gallons of CNG per month reducing air emissions and fl eet operating costs due to the low cost of CNG The percentage of alternative-fuel vehicles in fl eet has increased dramatically The number of targeted vehicle classes has increased from 53 percent to 72 percent and the percent of clean vehicles has increased from 69 percent to 89 percent The City also instituted a Green Action Plan with a goal to reduce mobile sources of pollution by 5 percent through programs and partnerships
11 CITY OF FT LAUDERDALE FL John Rencher 1230 290 1 51
NOTABLE ACCOMPLISHMENTS In 2010 the City concluded a three-year vehicle and equipment utilization study and fl eet right-sizing program resulting in annual budgetary savings of $222300 and capital expenditure savings of more than $13 million It purchased two new hybrid aerial bucket trucks to replace older models using a grant in the amount of $150272 The grant was also used for retrofi tting 730 vehicles with CANceivers a fuel interface device providing accurate fueling data and idle time Fleet also achieved savings from cannibalization of totaled vehicles Instead of auctioning vehicles at $200 per unit the vehicles are retained to be ldquoparted outrdquo to save on parts costs
12 CITY OF AUSTIN TX Gerald Calk 3800 1400 7 199
NOTABLE ACCOMPLISHMENTS Fleet performed a self-assessment identifying areas of concern with a special emphasis on internal controls and environmental compliance Once weaknesses were discovered the City worked on restructuring its organization to cover certain areas as well as ensure compliance with regulatory agencies By doing this self-assessment and aligning operational needs with the overall needs of the City fl eet was able to hire needed personnel to strengthen its organization The City was a recipient of the 2011 NAFA Fleet Management Association Sustainable Fleet award and four of six service centers are ASE Blue Seal certifi ed
13 CITY OF FAYETTEVILLE AR Dennis Pratt 322 236 1 17
NOTABLE ACCOMPLISHMENTS The City continued with its green initiatives in 2010 purchasing one hydraulic launch assist (HLA) Solid Waste side loader started full use of re-refi ned oil with Micro Green oil fi lters and continued with oil sampling driving change intervals The City started using its fl eet information system graphics module to store wiring diagrams warranty and other service information and started using an online vehicle auction company to sell surplus fl eet vehicles Team members have continued their training with increased ASE and EVT certifi cations
14 MANATEE COUNTY FL Michael Brennan 849 499 3 35
NOTABLE ACCOMPLISHMENTS The County revised its preventive maintenance program increasing PM-generated repairs by more than 35 percent while maintaining a 93-percent fl eet availability average It continued reassignment of underutilized units reducing capital spend by more than $800000 The County was also award a $159 million grant for a new central maintenance and transit operations facility Team technicians also placed fi rst in a maintenance competition sponsored by the Florida DOT winning the ldquoknowledge examrdquo The County has also continued a leading role in the County-wide ldquoGreen Teamrdquo promoting environmental stewardship across departmental lines
15 CITY amp COUNTY OF DENVER CO Ernie Ivy 1233 194 7 93
NOTABLE ACCOMPLISHMENTS The Denver Fleet Management Division completed implementation of a new fl eet management software system converting 15 years of historic data and adjusting operations to best utilize the systems features It moved to a City-wide system for tracking procurement streamlining the purchase of parts and materials and increasing accountability The Division also opened a new fl eet facility that is anticipated to be LEED Gold certifi ed and will incorporate employee ideas for improving operations and enhancing customer service
16 CITY OF SACRAMENTO CA Keith Leech 2214 592 6 104
NOTABLE ACCOMPLISHMENTS The City upgraded its Fleet Management Technology Toolkit which are AssetWorks Fleet Focus (M5) and Fuel Focus technology upgrades that provide multiple enhancements and integrations to gather format and disseminate information to establish the business intelligence required to make data-driven decisions Itrsquos return-on-investment (ROI) analysis demonstrated an annual benefi t of $720000 after a pilot program with Zonar GPS telematics and more than $700000 after outsourcing parts management to NAPA Integrated Business Solutions (IBS) The City also participated in a multi-agency municipal project that benchmarked fl eet costs and statistical trends including fl eet utilization fuel consumption and emissions
17 CITY OF FORT WORTH TX Wayne Corum 2990 463 3 108
NOTABLE ACCOMPLISHMENTS The City competed in a managed competition process for vehicle maintenance and was retained as the maintenance provider for the City It is fi nalizing and implementing a National Fuel Contract In the fi rst six months 16 different government agencies from four states have already utilized the contract The City is continuing to expand alternative-fuel use with investments into fueling infrastructure (ethanol propane and electric) and alternative-fuel vehicle acquisitions (hybrid electric and propane)
18 CITY OF ROCHESTER NY Michael Quattrone 2074 205 1 79
NOTABLE ACCOMPLISHMENTS The City completed the Government Fleet Management AllianceFleet Counselor Services certifi cation program at 97 percent It is continuously working on the Divisionrsquos Policy and Procedures manual The City has more than 125 management-approved policy and procedures in 16 different categories providing employees with clarity in City goals daily work and delivering managementrsquos expectations It also developed service level agreements (SLAs) with all customers including seasonal SLAs
19 CITY OF EUGENE OR Tony Jobanek 558 101 1 28
NOTABLE ACCOMPLISHMENTS The Cityrsquos Fleet Services section recently became an Eco-Biz certifi ed fl eet facility The goal of the program is to prevent and minimize pollution generated by small businesses in the Lane County Ore area It implemented a dashboard system that provides key information in a timely manner The City is also proactively in pursuit of an electric technology demonstration program It was identifi ed by the State as one of the fi rst public organizations to participate in demonstration testing of the Toyota plug-in Prius hybrid-electric sedan Mitsubishi iMiEV all-electric sedan and is scheduled to purchase a Nissan LEAF all-electric sedan in summer 2011
20 CITY OF DENTON TX Mike Ellis 615 202 1 21
NOTABLE ACCOMPLISHMENTS The City opened a new alternative-fuel site and began dispensing biodiesel and ethanol products with the projected annual purchase of 664000 gallons of biodiesel and at least 40000 gallons of E-85 It has converted 72 percent of its fuel purchases to biodiesel It deployed fi ltration systems on all landfi ll and refuse equipment to increase oil drain intervals which reduces labor cost and conserves oil while improving reliability It also developed an in-house mentoring program designed to increase productivity effi ciency and knowledge by partnering a less-experienced technician with an ASE-certifi ed Master Technician
RANK FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
GF07_Directoryindd 26GF07_Directoryindd 26 7511 34427 PM7511 34427 PM
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INVERS Mobility Solutions bull 6047421145 bull 8663080091
FF0909inversindd 1 9909 21000 PMGF12-54_1-6HouseADindd 1 122910 95043 AM
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28 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
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THE FOLLOWING FLEETS LISTED ALPHABETICALLY HAVE BEEN JUDGED AMONG THE 100 BEST FLEETS IN THE NORTH AMERICA
FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
ALACHUA COUNTY FL Ray Griffi n CPM 306 416 2 16
NOTABLE ACCOMPLISHMENTS Implemented ldquo20-percent by 2010 Reduction Planrdquo demonstrating how the County can reduce fuel consumption by 20 percent by 2020 Created Fleet Management Comprehensive Plan an administrative procedure booklet that outlines policies and fl eet management practices and reduced take-home vehicles by 52 percent
ALAMEDA COUNTY CA Doug Bond 1093 0 3 13
NOTABLE ACCOMPLISHMENTS Wrote and implemented new County Ordinance that updated and enhanced vehicle-use polices Reduced fl eet by 80 under-utilized vehicles (7-percent reduction) and replaced 29 vehicles with alternative-fuel units for a savings of $741129 for this fi scal year
ARAPAHOE COUNTY CO Randy Campbell 357 483 2 20
NOTABLE ACCOMPLISHMENTS Initiated full electronic pre- and post-trip inspection program for units that require inspection under Federal Motor Carrier Safety Administration (FMCSA) and Colorado state law The system enables a ldquorepair-before-failurerdquo strategy that lowers operating costs and increases compliance
ATLANTIC COUNTY UTILITIES AUTHORITY NJ Gene Petitt 113 70 2 13
NOTABLE ACCOMPLISHMENTS The County opened a compressed natural gas (CNG) fueling station using $19 million in grant funding to build the facility along with the incremental costs of purchasing 15 CNG vehicles Also implemented green vehicle purchasing and anti-idling policies
AUGUSTA-RICHMOND COUNTY GA Ron Crowden 1265 1259 4 49
NOTABLE ACCOMPLISHMENTS Fleet management shifted procurement funding for public safety vehicles from the General Fund - Capital Outlay to Sales Tax (a shift of $12 million) increasing the number of public safety vehicles purchased over the next fi ve years Allowed contractor to insource repair work for local branch of Salvation Army
CITRUS COUNTY FL Michael Webster 397 165 1 12
NOTABLE ACCOMPLISHMENTS Began education and training program for all user departments within the County Recorded an example of a proper pre-trip inspection of a vehicle and heavy-equipment Also implemented ldquoContinuous Quality Improvementrdquo concept to encourage and promote a more business-like approach to fl eet
CITY OF ALCOA TN Steve Hillis 266 59 1 3
NOTABLE ACCOMPLISHMENTS Instituted an all-staff certifi cation policy for ASE certifi cations Initiated a monthly City-wide Fleet FOCUS report to the management of all user departments covering costs and operational effi ciencies
CITY OF AMES IA Paul Hinderaker 203 80 1 10
NOTABLE ACCOMPLISHMENTS Initiated a system to aggressively reduce past-due PM work allowing technicians to take responsibility for part of a list of overdue items Purchased new independently moveable vehicle lifts which reduces outsourcing work on large vehicles
CITY OF ANAHEIM CA Karl Hopfer 755 535 1 34
NOTABLE ACCOMPLISHMENTS Implemented monthly newsletter highlighting staff accomplishments and special activities as well as a second peer-based employee recognition program Staff training was increased to 18 hours per person minimum through use of in-house cross training and vendor-provided training
CITY OF BELLEVUE WA Peter Bednar 672 369 1 20
NOTABLE ACCOMPLISHMENTS In fi nal phase of $18 million shop modernization project increasing number of work bays per technician from 16 to 23 Utilized $530000 in grant money to help purchase 76 hybrid vehicles Upgraded to a Web-based fl eet management system and issued each technician a 10-inch laptop for ldquoon the fl yrdquo access to fl eet management system
CITY OF BOISE ID Craig Croner CPFP 890 409 5 15
NOTABLE ACCOMPLISHMENTS Completed fi rst year of fully centralized Mobile Fleet Equipment operations resulting in net savings for Parks Dept of 12 percent over 2009 Implemented a city-wide used-vehicle procurement contract Also implemented a centralized Web-based motor pool system at multiple locations around the City
CITY OF CHICAGO IL Patrick Harney 7862 3664 14 635
NOTABLE ACCOMPLISHMENTS Instituted a three-year light-duty vehicle reduction plan for a total end-of-project savings of approximately $1 million Added parts and service lines to new-vehicle and equipment purchase contracts allowing fl eet to receive maintenance services from same contractors from which the City purchases new vehicles and equipment
CITY OF CONCORD NC Daniel Nuckolls CAFM 797 84 1 12
NOTABLE ACCOMPLISHMENTS Introduced Intranet page that allows customers to request services online search work orders and view PM and cost information per vehicle Program was created in-house and at no cost Added fi rst ROUSH propane-powered truck to fl eet operating out of the City airport
CITY OF DURHAM NC Larry Cash 1357 345 3 52
NOTABLE ACCOMPLISHMENTS Embraced Cityrsquos ldquoCulture of Servicerdquo concept based on a three-prong approach service to the customer service to the community and service to the staff City promoted a customer appreciation day which included door prizes and a light breakfast
CITY OF EDMONTON AB Steve Rapanos 3731 697 13 640
NOTABLE ACCOMPLISHMENTS Built a transit bus garage with LEED Silver certifi cation obtained National Safety Mark certifi cation implemented a coolant management system changing the entire fl eet to long-life anti-freeze and engineered a portable detachable winch assembly for pulling ldquodeadrdquo vehicles onto a hoist
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GF05-2011
GF05-20fcs_fpindd 1 51811 32202 PM
GF07_Directoryindd 29GF07_Directoryindd 29 7511 34429 PM7511 34429 PM
30 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
GF0611gfx_sponsorsindd 1 51711 101722 AM
CITY OF FAIRFIELD CA David Renschler CPFP 261 139 1 14
NOTABLE ACCOMPLISHMENTS Installed new GFI Genfare electronic fare boxes on all 56 transit coaches in just three days The City imposed mandatory furlough of 26 days on City employees eliminating 23 vehicles due to under-utilization Also the City extended oil change intervals from 3000 to 5000 miles
CITY OF FARGO ND Harold Pederson 446 324 2 37
NOTABLE ACCOMPLISHMENTS Implemented bar coding of all inventory in both maintenance shops Scheduled four days of additional training in the inventory portion of the Cityrsquos fl eet management software for parts staff which are actively reviewing and liquidating seldom-used and obsolete parts inventory
CITY OF FT WAYNE IN Larry Campbell CPFP 1088 438 2 28
NOTABLE ACCOMPLISHMENTS Developed fi rst-of-its kind hybrid sewer jet truck working with International Eaton and Sewer Equipment of America Continued purchasing additional hybrid vehicles added new LED lights to fueling island for a 77-percent energy savings and removed lead wheel weights from tires for steel weights
CITY OF GOODYEAR AZ Richard Sweepe 354 16 1 6
NOTABLE ACCOMPLISHMENTS Conducted quarterly utilization reviews resulting in $185000 in savings due to removal of under-utilized units Re-purposed trucks from use by Water Division for an eighth of the cost of new vehicles Streamlined vehicle specifi cations
CITY OF HENDERSON NV Robert Murnane 1057 240 1 21
NOTABLE ACCOMPLISHMENTS Started a car-sharing motor pool at City Hall campus implemented the EJ Ward fuel management system at two main fuel locations revised vehicle replacement schedules implemented fl eet downsizing project and entered into joint service agreement with neighboring jurisdiction to handle police motorcycle maintenance
CITY OF IRVING TX Ramiro Lopez 803 127 2 19
NOTABLE ACCOMPLISHMENTS Enhanced communications among staff and customers with focus groups and frequent meetings Cost savings are being realized through fuel pricing fuel conservation and position responsibility enhancements Implemented technician accountability controls increasing performance and fl eet availability
CITY OF KAMLOOPS BC Ian Hammond 292 147 1 19
NOTABLE ACCOMPLISHMENTS Initiated a pilot program to explore hydrogen as an alternate fuel Contracted with a Vancouver Island-based company to install an on-demand hydrogen generator on one of the Cityrsquos service trucks Pilotrsquos initial results show dramatic decreases in CO2 and NOx Staff is certifi ed to perform hydrogen conversions
CITY OF LAKELAND FL Gary McLean CPFP 1088 190 1 30
NOTABLE ACCOMPLISHMENTS Rebuilt vehicle replacement process teaming with departmental leadership and Cityrsquos fl eet Utilization Management Committee (FUMC) Down-sized administrative vehicles reducing purchase and fuel costs Established new auction contract and one-time repair limits as well as $500 repair limit on ldquosparerdquo vehicles
CITY OF LITTLE ROCK AR Wendell Jones 1060 160 2 70
NOTABLE ACCOMPLISHMENTS Increased number of workstations to one cloud computer workstation per technician (from one or two in each shop) Recently began a self-evaluation and improvement plan utilizing Fleet Sentinel Management program
CITY OF LONG BEACH CA Leslie Horikawa 1591 68 8 85
NOTABLE ACCOMPLISHMENTS Implemented rigorous campaign to bring maintenance program to 94-percent completion rate reaching a high of 96 percent Keeping a cap on overtime expenditures and rotating staff and providing opportunities to gain skills in various positions Implementing a loaner pool program as part of a vehicle reduction plan
CITY OF MARIETTABLW GA Scott Lawler 557 104 1 14
NOTABLE ACCOMPLISHMENTS Established an internal online customer survey after vehicleequipment is repaired Focused on preparing and receiving a signed service level agreement (SLA) from Power Utility department which was completed within one year Purchased software allowing fl eet to upload latest service bulletin fi x for re-fl ashing a vehiclersquos ECU
CITY OF MESA AZ Peter Scarafi otti CDM CAFM CEM CPFP 1450 50 2 76
NOTABLE ACCOMPLISHMENTS Warranty Recovery Program is on track to recover more than $600000 in warranty YTD in 2011 recovering $433000 in 2010 Shop employees have more than 300 ASE certifi cations and City has received Clean Cities Coalition Clean Air award for past eight years
CITY OF MIAMI FL Jose Davila Sr 1951 178 1 67
NOTABLE ACCOMPLISHMENTS Improved employeemanagement relations Moved stockroom management in-house Took on yearly inspection of almost 500 commercial hauler trucks Changed the way the City gauges itrsquos employees productivity
CITY OF NEW YORK DCAS NY Stephen Weir 2127 80 0 9
NOTABLE ACCOMPLISHMENTS Spearheaded a number of green initiatives to established NYC as premier Green City in US including commitment to receive 50 Chevrolet Volts by June secure 10 of the fi rst Ford Transit Connect Electric vehicles and secure a no-cost two-year lease for 10 Navistar eStar electric trucks
CITY OF NEW YORK PARKS amp REC NY Keith Kerman 1863 774 8 60
NOTABLE ACCOMPLISHMENTS Completed Agencyrsquos second pilot of B-50 fuel this time for all diesel vehicles in Borough of Staten Island Parks uses B-20 in all vehicles Expecting delivery of fi ve Chevrolet Volts and fi ve Navistar Class 4 all-electric vans for use in playground repair two International hybrid buses and 11 Kenworth hybrid medium-duty trucks
CITY OF OCEANSIDE CA Jeffery Hart 458 25 1 14
NOTABLE ACCOMPLISHMENTS Underwent complete management and offi ce staff change Changed vehicle check-out processes after repairs cross-training staff in areas of emergency vehicles fi re apparatus off-road equipment and fabrication igniting new wave of training opportunities Also ramped up safety program and converted below-ground tanks to biodiesel
CITY OF ROANOKE VA Kenneth Bernard 600 250 1 25
NOTABLE ACCOMPLISHMENTS Implemented new equipment including a Versus scanner 450 kW standby generator Aerosol can recycling unit and nitrogen generator for tire service Also upgraded the shop to be WiFi capable Established positive sustainable maintenance practices and have developed a team with a solid culture
FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
GF07_Directoryindd 30GF07_Directoryindd 30 7511 34429 PM7511 34429 PM
Thank you to the 2011 Sponsors of
wwwGovFleetExpocom
GFX05
-0311
MARK YOUR CALENDAR FOR NEXT YEAR
June 18-20 2012Colorado Convention CenterDenver CO
05-0311
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GENERAL SPONSORS
ASSOCIATION PARTNERS
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GF0611gfx_sponsorsindd 1 51711 101722 AMGF07_Directoryindd 31GF07_Directoryindd 31 7511 34435 PM7511 34435 PM
32 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
PROTECT YOUR FLEET
GF0711auditindd 1 7111 92820 AM
CITY OF SAN ANTONIO TX Florencio Pena 3715 1075 7 171
NOTABLE ACCOMPLISHMENTS Installed automatic vehicle location (AVL) in approximately 250 Solid Waste Management automated side-loader trucks Currently reviewing equipment lifecycles for many vehicle classes In FY2010 City passed environmental ordinance requiring vehicle purchases to be the most environmentally responsible equipment available
CITY OF SANTA ANA CA Rick Longobart 900 300 1 36
NOTABLE ACCOMPLISHMENTS Developed a cohesive work unit and camaraderie to overcome fi nancial shortfalls City proved in-house maintenance was more cost effi cient than outsourcing functions Demonstrated a $500000 savings through utilization effi ciency and improved communication
CITY OF SUFFOLK VA Jason LaLonde 1100 250 1 22
NOTABLE ACCOMPLISHMENTS With support and assistance from Dept of Budget and Strategic Planning a fl eet chargeback methodology information session was presented to all internal and external customers detailing expense and revenue steam on all facets of fl eet management Outfi tted all recently purchased equipment with LED lighting for increased visibility
CITY OF TAMPA FL Tim Perry 2682 218 2 57
NOTABLE ACCOMPLISHMENTS Authored revised City-wide Vehicle Operations policy which includes provisions for anti-idling cell phone and tobacco use driver training etc Took on responsibility for Tampa Fire Rescuersquos non-combat vehicles and equipment in 2009 completing integration in 2010 Also utilized outside vendor for heavy-tire road calls
CITY OF TEMPE AZ Aaron Alvarado 800 250 2 30
NOTABLE ACCOMPLISHMENTS Implemented ldquoThe Four Disciplines of Execution (4DX)rdquo by Franklin Covey At the City manager level guidance was put out to initiate an internal operating system to begin to change the culture and mind-set of all City departments
CITY OF THOUSAND OAKS CA Larry McKinney 205 405 1 11
NOTABLE ACCOMPLISHMENTS Implemented the following recycled fi lters and anti-freeze used retread tires eliminated lead wheel weights installed new busvehicle wash that uses recycled water installed a 60000-lb bus lift reorganized fl eet warehouse initiated employee and customer service surveys and created online equipment purchase calendar
CITY OF VANCOUVER BC Doug Smith 1680 280 4 240
NOTABLE ACCOMPLISHMENTS Introduced a ldquoMake vs Buyrdquo policy to determine what work should be done in-house versus outsourced Participated in public and private fl eet benchmarking projects Analyzed key performance indicators (KPIs) through fl eet management reports Introduced new fl uid storage and electronic fl uid dispensing management system
CITY OF WILMINGTON DE Ed Stone 593 26 1 14
NOTABLE ACCOMPLISHMENTS Initiated ldquoFast Fleet Loanerrdquo pool program reduced fl eet size by 26 percent for $57000 fuel savings and $391000 capital expenditure savings lowered average fl eet age by one year resulting in $10000 approximate fuel savings lowered fl eetrsquos carbon footprint by replacing 30-percent of trash trucks and retrofi tting 27 additional trash and dump trucks
COLLIER COUNTY FL Daniel Croft 766 391 4 26
NOTABLE ACCOMPLISHMENTS Utilized totaled ambulance and transit bus for parts versus salvage saving more than $30000 in ambulance and $20000 in transit bus parts and components Built and opened vehicle washing system allowing fl eet to clean largest trucks and equipment Also one technician was selected as the State of Florida Bus Mechanic of the Year
COLORADO DEPT OF PERSONNEL ADMIN Kathy Nesbitt 6000 200 3 13
NOTABLE ACCOMPLISHMENTS Completed installation of State-owned E-85 pumps at the downtown Denver motor pool and designed and deployed E-85 tanks at three locations Currently coordinating deployment of 20 all-electric vehicles and developed a petroleum-reduction rebate program returning funds totaling $500000 to State user agencies
COUNTY OF RIVERSIDE CA Robert Howdyshell 4116 0 7 52
NOTABLE ACCOMPLISHMENTS Taking part in initiatives to lead to right-sizing the fl eet and reducing vehicle miles traveled Began right-sizing efforts in April 2010 with identifi cation of all under-utilized vehicles based on mileage versus repair costs totaling 298 vehicles removed from service and sold with 37 additional vehicles retired and sent to auction
COUNTY OF SONOMA CA David Head 1157 196 3 21
NOTABLE ACCOMPLISHMENTS Began process to outsource parts operation to NAPA IBS with no on-site staffi ng required due to use of NAPA and fl eet-based computers Costs were reduced 15-35 percent on most parts staffi ng costs were reduced by more than $230000 and the number of invoices processed per month was reduced from hundreds down to one
DAKOTA COUNTY MN Kevin Schlangen 242 74 1 12
NOTABLE ACCOMPLISHMENTS Developed and implemented fl eet operations and Fleet LockoutTagout procedure manuals as well as implemented Voyager fuel card program Constructed 55000 sq-ft fl eet storage addition to Empire campus with geothermal heating system Also expanded insourcing of fl eet services to three additional fl eets without additional staff
DISTRICT OF COLUMBIA WATER amp SEWER AUTHORITY OZ Fuller 583 1000 2 29
NOTABLE ACCOMPLISHMENTS Implemented green product purchasing and usage initiatives including vehicle lube touch-up paints brake cleaning sprays and other cleaning items Purchasing several electric charging stations for electric vehicle use and have FY-2011 vehicle purchase plans for at least 41 additional alternative-fuel vehicles
EUGENE WATER amp ELECTRIC BOARD OR Gary Lentsch 219 54 1 10
NOTABLE ACCOMPLISHMENTS One of the fi rst fl eets to measure hydraulic system ISO cleanliness and moisture while still on the vehicle Shop is currently being certifi ed toward LEEDrsquos Gold standard Implemented idle and fuel-reduction policy obtaining a 103-percent reduction in fossil fuel usage (over 2009) Also reduced take-home vehicles to on-call staff only
HARFORD COUNTY MD Warren Patrick 1015 123 2 22
NOTABLE ACCOMPLISHMENTS Dramatically increased revenue by implementing new surplus vehicle sales process The new process works not only for fl eet vehicles and equipment but offi ce furniture computers etc Utilize a 27-month historical database to maintain an optimum replacement and disposal schedule
FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
GF07_Directoryindd 32GF07_Directoryindd 32 7511 34435 PM7511 34435 PM
This comprehensive guide contains information on how to
- prevent auditing
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PROTECT PROTECT YOUR FLEETYOUR FLEET
Prevent an audit of your fl eet operations with the
Public Fleet Audit ndash A Self Assessment Checklist
GF0711auditindd 1 7111 92820 AMGF07_Directoryindd 33GF07_Directoryindd 33 7511 34437 PM7511 34437 PM
34 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
GF0611toolboxindd 1 51311 114257 AM
HOUSTON INDEPENDENT SCHOOL DISTRICT TX Mark Swackhamer 2068 60 6 150
NOTABLE ACCOMPLISHMENTS Increasing number of cameras on 647 buses from two to four All buses support and police vehicles will have telematics for a total count of 1910 units Adding particulate traps to a percentage of buses Also partnering with University of Houstonrsquos Texas Diesel Testing and Research Center on emerging emissions reduction technologies
IDAHO NATIONAL LABORATORY ITS Scott Wold 671 467 2 152
NOTABLE ACCOMPLISHMENTS Replaced almost 75 percent of fl eet with fl ex-fuel vehicles (FFVs) and put 20 new hybrid-electric sedans and SUVs into service for total of 47 hybrid vehicles Began renewing aging bus fl eet increasing fuel economy by 20 percent and carrying 1 additional passenger per vehicle Mini-motor coaches planned to improve fuel mileage by 50 percent
CITY OF INDIANAPOLIS IN John Williams 4397 905 3 106
NOTABLE ACCOMPLISHMENTS Used over 20 key performance indicators (KPIs) to manage 5300 vehicles and pieces of equipment focusing on fi ve areas daily fl eet availability PM and repair operations supply and services administrative operations and customer service Also currently employ 13 ASE Master technicians
JOINT BASE LEWIS MCCHORD FLEET OPERATION WA Michor Gentemann 62 3500 3 100
NOTABLE ACCOMPLISHMENTS Continued to improve fl eet management information system (FMIS) to track man hours spent servicing vehicles and to review the Military Expenditure Limit helping to estimate costs Implemented new inspection process that saves time by pre-evaluating a vehicle before its pulled out of service and brought into the repair shop
KING COUNTY FLEET ADMINISTRATION WA Jennifer Lindwall 1950 364 2 76
NOTABLE ACCOMPLISHMENTS Acquired several clean vehicles including a hybrid service truck that has netted a 30 percent improvement in fuel effi ciency and two hybrid bucket trucks The purchase was offset with $120500 in grants The County fl eet has been right-sized by eliminating 43 under-utilized vehicles and has increased the use of shared vehicles
KNOX COUNTY TN Phillip May 1113 217 2 20
NOTABLE ACCOMPLISHMENTS Reduced total expenditures by 4 percent total department charges by 6 percent fuel usage by 5 percent and parts inventory by 24 percent while increasing production by 6 percent and improved turnaround time by 8 percent The shop earned its second Automotive Service Excellence (ASE) Blue Seal Certifi cation
MONROE COUNTY NY Melvin Rose 940 160 1 17
NOTABLE ACCOMPLISHMENTS Cooperative public-private partnership with Rochester Institute of Technology served as the model for the recently approved E-15 by the federal government Green initiatives and inter-municipal cooperation has led to increase in use of green vehicles reduction of duplicate equipment and the construction of green fueling stations
MONTEREY COUNTY CA Thomas Abear 2074 85 5 18
NOTABLE ACCOMPLISHMENTS Increased the number of hybrids in the Countyrsquos fl eet including hybrid pickup trucks and introduced biodiesel and retired or retrofi tted nearly 100 percent of on-road diesel vehicles with particulate trap fi lters Gave staff additional training opportunities through use of in-house kiosk to access online courses
MONTGOMERY COUNTY MD DEPARTMENT OF GENERAL SERVICES
Millie Souders 2297 0 1 45
NOTABLE ACCOMPLISHMENTS Instituted a fl eet performance improvement program utilizing employee input These employee-driven ideas netted improvements in key performance requirements including increasing police vehicle and administration vehicle availability and preventive maintenance completed in 24 hours to 987 percent
NEW YORK CITY POLICE DEPARTMENT NY Gregory Dimesa 8067 0 13 453
NOTABLE ACCOMPLISHMENTS Developed a proactive preventive maintenance program which compares maintenance history with current fueling mileage showing a 1-percent overall decrease in out-of-service rate and a 12-percent reduction in vehicles requiring a tow The Department is acquiring 373 more hybrid vehicles to join the 477 already in service
NORTH DAKOTA DOT STATE FLEET SERVICES ND Paul Hanson 3329 0 8 11
NOTABLE ACCOMPLISHMENTS Switched to synthetic transmission fl uid in the heavy trucks with automatic transmissions cutting required fl uid changes per year by a third and saving an estimated 1200 gallons of transmission fl uid and 450 man hours per year Also switched to purchasing heavy trucks with synthetic gear lube saving an estimated 750 gallons annually
PALM BEACH COUNTY FLA Douglas Weichman CAFM 2141 1584 3 60
NOTABLE ACCOMPLISHMENTS Implemented replacement rating system that was above the established replacement guidelines and established low-utilization reports to help make asset reduction decisions and stretch lifecycles In addition began purchasing low-rolling resistance tires and BOLT-brand locks for utility-type vehicles to help with key control
PALM BEACH COUNTY SHERIFFrsquoS OFFICE FL Alan Lane 2500 1300 3 32
NOTABLE ACCOMPLISHMENTS Increased focus on deputy safety with tires and brakes replaced on pursuit-type vehciles on a more regular basis eg if tires are worn to 532nds or brake pads are less than 6mm Repair intervals have been increased to a four month 4000 mile schedule saving about $400000 in the Departmentrsquos annual budget
PASCO COUNTY BOARD OF COUNTY COMMISSIONERS FL
Stephen McNaughton CAFM 966 920 3 39
NOTABLE ACCOMPLISHMENTS Implemented a Generator Task Force Program to align generator procurement disposal maintenance fueling and to maintain awareness of generator actions or agreements that impact County interests The fl eet uses a Specifi cation Committee as part of the process of procuring vehicles and equipment for the County
PRINCE GEORGErsquoS COUNTY MD Richard Hilmer 3243 12 2 57
NOTABLE ACCOMPLISHMENTS Due to a 20-percent reduction in staff caused by the recession the fl eet had to turn to upfi tting contractors to outfi t its latest group purchase of police vehicles Following this model 328 police vehicles were outfi tted for a savings of over $460000 in 2011 alone
PRINCE WILLIAM COUNTY VA Matthew Villareale 1107 177 1 35
NOTABLE ACCOMPLISHMENTS Fleet management increased its review of performance data and trends including the length of time by department that each vehicle has been in for service allowing for trending and shifting of priorities The fl eet maintained its E3 (Exemplary Environmental Enterprise) status with the Environmental Excellence Program
FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
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USE THE FLEET TOOLBOX TO
Compare your eet using a bull robust benchmarking tool Analyze labor rates bull Reduce vehicle downtimebull Benchmark staf ng against similarly sized eetsbull Ensure JIT inventory processesbull Determine facility size requirementsbull Project employee and labor costsbull Network con dentially with other eet managersbull Review RFP samples and policy manualsbull Join a community of professionals with challenges bull similar to your own at www eettoolboxcom
Ensure JIT inventory processesbull
USE THE FLEET TOOLBOX TO
Compare your eet using a bullrobust benchmarking toolAnalyze labor rates bullReduce vehicle downtimebullBenchmark staf ng against similarly sized eetsbull
INTRODUCING
Equipped with all the tools you need to run an efficient fleet
DEVELOPED BY
GF Toolbox concept FINALindd 1 51311 110342 AM
GF0611toolboxindd 1 51311 114257 AMGF07_Directoryindd 35GF07_Directoryindd 35 7511 34439 PM7511 34439 PM
36 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
wwwfleetcertificationcom
Certify Your Fleet Operation
GF0711certificationindd 1 7111 100056 AM
RICHLAND COUNTY SC William Peters 1147 106 1 24
NOTABLE ACCOMPLISHMENTS Provides weekly fl eet status report to County administrators about vehicle availability and preventive maintenance services performed The fl eet division was instrumental in the development of the Countyrsquos Air Quality policy
SALT RIVER PROJECT AZ Jim Wood 1945 207 6 86
NOTABLE ACCOMPLISHMENTS By using fuel hedging the Department has remained close to its projected budget despite the volatility of the market Transportation Services was 3-percent under budget due in part to staff reductions and careful budget management
SAN ANTONIO WATER SYSTEM TX David Kilbourne 450 724 5 49
NOTABLE ACCOMPLISHMENTS Implemented a fuel card test program allowing drivers to use commercial stations and a GPS test program to monitor location and vehicle operations Set up a sewer cleaning equipment preparation team increasing line cleaning crew time by 40 minutes each day
SANDIA NATIONAL LABORATORIES FLEET SERVICES NM
Mark Crawford 808 2050 4 47
NOTABLE ACCOMPLISHMENTS Received the 2010 GreenGov Presidential Award for involvement in developing constructing and testing a solar-powered cart Uses a driving simulator to help train drivers through a series of computer-generated real-world scenarios
SKOOKUM FORT RILEYGSA WA Michael Powell 1211 380 1 7
NOTABLE ACCOMPLISHMENTS Introduced electric vehicles for use low-mileage use Provides detailed fl eet information to managers including VIN license tag information and the last preventive maintenance date
SNOHOMISH CO PUBLIC WORKS FLEET MGT DIV WA
Allen Mitchell 896 393 3 49
NOTABLE ACCOMPLISHMENTS Sold and redeployed 75 under-utilized vehicles reducing fl eet expenses by $827863 Reduced GHG emissions by 85 percent increasing the Departmentrsquos Evergreen Fleets program rating from a three- to four-star rating on the fi ve-star scale
STATE OF DELAWARE FLEET SERVICES DE Terry Barton 2344 0 0 37
NOTABLE ACCOMPLISHMENTS Because it has no operating repair or fueling facilities Fleet Services provides vehicles for $2645 per day including fuel maintenance 247 roadside assistance EZ Pass and GPS tracking Upgrades to the central operation system will increase ability to make reservations via the Internet freeing up fl eet resources
STATE OF GEORGIA DEPT OF ADMINISTRATIVE SERVICES GA
Ed Finnegan 21670 228 146 4
NOTABLE ACCOMPLISHMENTS Rolled out the ARI Insights Vehicle Mgmt System four months ahead of schedule Arranged to have a permanent rental car from Enterprise placed at state agency that did not qualify for an additional vehicle for a savings of $10000 a 23 percent drop from fees spent the previous years for the rental and staff pick-up and drop-off time
STATE OF KENTUCKY KY Forrest Banta 4723 0 1 28
NOTABLE ACCOMPLISHMENTS As part of the governorrsquos Smart Government Initiative the division is reviewing vehicle usage the possibility of self-insurance revising the take-home vehicle policy and establishing a short-termdaily rental contract The division purchased 125 alternative-fuel vehicles for an average increase in fuel economy of 55 mpg
TOWN OF BUCKEYE AZ Michael DePaulo 231 45 1 5
NOTABLE ACCOMPLISHMENTS Made the decision to outsource on-callafter-hours service for a total cost of $263 a savings of more than $13000 from the previous year Established a motor pool that included eight vehicles for all Town departments
UNIVERSITY OF CALIFORNIA DAVIS CA Richard Battersby 1000 300 1 26
NOTABLE ACCOMPLISHMENTS Through careful analysis and planning lowered operating expenses by 17 percent or $12 million To assist its customers and leadership the department developed an extensive array of fl eet metrics and reports designed to better enable vehicle and transportation decisions
UNIVERSITY OF WASHINGTON WA Jolie Tahara 653 0 1 18
NOTABLE ACCOMPLISHMENTS Reduced the number of yearly scheduled preventive maintenance visits by 30 percent with an overall fl eet availability of 95 percent Fleet services purchased fi ve hybrid step-vans and one hybrid paratransit shuttle to reduce both operating costs and CO2 emissions
VEHICLE AND TRAVEL SERVICES DEPARTMENT OF TECHNOLOGY MANAGEMENT amp BUDGET STATE OF
MICHIGAN MIJoyce Van Coevering 6910 308 1 32
NOTABLE ACCOMPLISHMENTS Streamlined the motor pool reservation system giving users 24-hour access to VTS vehicles The system FleetCommander tracks real-time utilization and displays graphs gauges online forms and a wide variety of reports based on consistent normalized data
WAKE COUNTY NC Thomas Kuryla 873 90 1 15
NOTABLE ACCOMPLISHMENTS Implemented a fuel management software system which allows employees to fi ll up without a fuel card and prevents misuse of County resources The system also collects data through the vehicle OBD connection such as odometer readings idle time run time and OBD codes
WASHINGTON STARE DEPARTMENT OF TRANSPORTATION (WSDOT) WA
Greg Hansen 2314 1354 37 209
NOTABLE ACCOMPLISHMENTS Adjusted its preventive maintenance schedules using fuel consumption as the basis for service rather than time as part of its efforts to reduce agency emissions by 15 percent of 2005 levels by 2020 Has implemented back-up camera and in-cab audible warning device technologies to improve safety and prevent equipment damage
ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
GF07_Directoryindd 36GF07_Directoryindd 36 7511 34439 PM7511 34439 PM
wwwfleetcertificationcomwwwfleetcertificationcom
in partnership with
GF05
-4311
Certify Your Fleet Operation
GF0711certificationindd 1 7111 100056 AMGF07_Directoryindd 37GF07_Directoryindd 37 7511 34442 PM7511 34442 PM
38 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
AFFB11gfcindd 1 52711 74645 AM
2011 lsquo100 BEST FLEETrsquo JUDGESThe pool of judges for the 2011 100 Best Fleets spent countless hours reviewing applications following up with
nominees and lending their expertise to the program This yearrsquos judges were
2011 ELITE FLEETSThis prestigious award is given to the No 1 fl eet winners from the previous four years
which are still meeting the highest standards in fl eet excellence
2010 NO 1 FLEET CITY OF TROY MICH
2008 amp 2009 NO 1 FLEETHILLSBOROUGH COUNTY FLA
2007 NO 1 FLEETVOLUSIA COUNTY FLA
GEORGE BAKERDirector of Central Services
Volusia County Fla MARILYN RAWLINGSFleet Manager
Lee County Fla
MF
SAMUEL LAMERATOSuperintendent of Fleet MaintenanceCity of Troy Mich
STEVE RILEYDirector of Fleet OperationsCity of Coral Gables Fla
GF07_Directoryindd 38GF07_Directoryindd 38 7511 34443 PM7511 34443 PM
Register Now at wwwGreenFleetConferencecom
or call (800) 576 - 8788
OCTOBER 3-4 2011Gaylord Texan bull Grapevine TXThe Green Fleet Conference amp Expo is the only event which focuses
exclusively on environmental sustainability for car and truck fl eets Others may
touch on the subject but Green Fleet Conference amp Expo specializes in
it offering two intense concentrated days of education enterprising dialogue
and engaging exhibits If you are a fl eet manager in either the corporate or
government arena make room in your calendar for this must-attend event
PAST SPONSORS INCLUDE
Supporting Organization
GFC05-7411
AFFB11gfcindd 1 52711 74645 AMGF07_Directoryindd 39GF07_Directoryindd 39 7511 34451 PM7511 34451 PM
40 Government Fleet JulyAugust 2011
PUBLIC FORUM By Mike Antich
Why do many in senior
management or elect-
ed offi cials not listen
to their fl eet managers I know
many may dispute this asser-
tion but the reality is that many
public sector fl eet managers do
not have the ear of their manage-
ment and elected offi cials
Herersquos a real-world case in
point One fl eet manager relat-
ed to me that his management
hired an outside consultant to
analyze the performance of
the municipal fl eet and submit
recommendations for improve-
ment The fl eet manager relat-
ing this story to me is held in
high esteem by his peers and
has been very proactive Over
the past several years he made
detailed recommendations on
how to improve the Cityrsquos fl eet
operations however his recom-
mendations fell on deaf ears
When the consulting company
issued its follow-up report it
was enthusiastically received by
management and the city coun-
cil What was distressing to the
fl eet manager is that the consul-
tant recommended exactly what
he had recommended earlier
Why did his recommendations
fall on deaf ears while the al-
most identical recommenda-
tions made by the consultant
were met with enthusiasm
This dilemma is not solely
restricted to fl eet managers
The same complaint is heard
from in-house IT personnel
staff attorneys et al One reason
is that some management value
an outside opinion which
presumably is not vested to
a particular outcome These
proponents argue that a
consultant can offer a different
more objective perspective
about how a problem can be
solved Also consultants are
exposed to a variety of operations
and different methods used to
deal with the same issues facing
your operation But this theory
falls apart when the consultantrsquos
recommendations are identical
to the in-house manager and
one is accepted over the other
The reality is it is a deeper issue
of management not listening
to its in-house subject-matter
experts
Herersquos another example from
a different fl eet manager which
illustrates this point
ldquoMy outfi t hired an outside
consulting company to perform
a fi nancial and operational au-
dit When completing the audit
the consultant wrote a review
The opening comment in the
fi nal review was lsquoYour fl eet is
operating well under benchmark
averagesrsquo They then went on to
make further cost-saving rec-
ommendations After the review
meeting I sent several e-mails
to my reporting offi cials with a
single note lsquoWe paid this outfi t
how much to tell us thisrsquordquo
This fl eet manager went
on to summarize what is at the
heart of this problem ldquoMy point
is what a shame that manage-
ment all the way up the line
wonrsquot ask (then listen to) the
people who know their jobs as to
what would be good actions and
practices to take for operational
cost savings Of course this ap-
plies to all departments and not
just fl eet operations The bottom
line is when will management
learn to listenrdquo
However the blame isnrsquot all
one-sided In the fi nal analysis
many fl eet managers do a very
poor job in elevating their pro-
fessional stature in the eyes of
senior management The sad re-
ality is that if you donrsquot take the
lead in defi ning your expertise as
a professional fl eet manager and
showcasing your value to the
management team someone else
will do so which is often errone-
ous and the source of mispercep-
tions about your capabilities
UNDER-APPRECIATIONThese are turbulent times
for public sector fl eet managers
Many fl eet managers are under-
appreciated by user groups se-
nior management and elected
offi cials Sometimes the fl eet
manager is at fault because he or
she does a poor job of promoting
themselves and their department
to management When money is
scarce and budgets are tight or
need to be cut fl eet managers
quickly fi nd themselves on the
radar screen of elected offi cials
the local news media and tax-
payer watchdog groups
How do you prove you are
doing a good job You may think
you manage a well-run fl eet but
do you have the metrics to sub-
stantiate this assertion If you
can quantify the performance
of your operation to manage-
ment and elected offi cials they
are more likely to appreciate the
value of the service provided
However this lack of un-
derstanding by management is
often the root of inquiries that
put fl eet managers on the defen-
sive attempting to justify their
performance Fleet managers
should not assume management
understands their business and
knows they are doing a good job
If you want to demonstrate you
are competitive you need to de-
velop and measure on an ongo-
ing basis specifi c performance
metrics valuable to your user de-
partments that are available for
review by all interested parties
In todayrsquos weak tax base
fl eet managers can save taxpay-
er dollars by implementing ef-
fective fl eet policy maximizing
fl eet utilization right-sizing the
fl eet optimizing user depart-
ment productivity all while re-
ducing operating expenses The
sad part is that many fl eet man-
agers are not vocal about their
achievements and management
is not fully cognizant of their
contributions to achieving these
goals Fleet managers must be
viewed as valuable members of
the overall management team if
for no other reason than the fact
that they are managing tens of
millions of dollars of taxpayer
assets used to provide the ser-
vices taxpayers demand
Irsquoll admit that I too am mys-
tifi ed by the under-appreciation
of many fl eet managers I am
continually impressed by the
caliber of todayrsquos public sector
fl eet managers and how they
overcome the challenges they
face day-in and day-out Each
year fl eet managers and their
teams struggle to do more with
less money Perhaps it is be-
cause the personalities of many
fl eet managers who are humble
by nature and not prone to self-
promotion
It is high-time senior man-
agement and elected offi cials
realize the value of their fl eet
managers and utilize this ex-
pertise to its fullest extent My
message to senior management
is a simple one Listen to your
fl eet manager
Let me know what you think
mikeantichbobitcom
MESSAGE TO MANAGEMENTLISTEN TO YOUR FLEET MANAGER
GF07_Editindd 40GF07_Editindd 40 7511 32203 PM7511 32203 PM
The Choice Is Clear mdash And CleanYour fleet can get the same horsepower and torque performance as gasoline for 30 less in fuel costs ndash
and with 60 fewer emissions mdash thanks to ROUSH CleanTech Liquid Propane Injection fuel systems
Propane autogas fuel systems by ROUSH CleanTech let you operate on a price-stable North American-
sourced fuel with no engine modifications required That means yoursquoll get all the benefits of propane
autogas with no compromises in your vehiclersquos factory warranty protection
PERFORMANCE IDENTICAL
VEHICLE WARRANTY IDENTICAL
FUEL COSTS 30 LESS
EMISSIONS 60 LESS
PROPANE AUTOGAS VS GASOLINE
80059ROUSH ROUSHcleantechcom
20075 ndash 2008 2009 ndash 2010 2009 ndash Newer 2009 ndash Newer 2009 ndash NewerFord F-150 Ford F-250 F-350 Ford E-150 E-250 E-350 Ford E-350 DRW Cutaway Ford E-450 DRW Cutaway(54L V8) (54L V8) (54L V8) (54L V8) (68L V10)
UPFITS AVAILABLE
THE ZERO COMPROMISE ALTERNATIVE FUEL SOLUTION
AF0111roushindd 1 121310 125816 PMGF07_C3-C4indd 993GF07_C3-C4indd 993 7511 32340 PM7511 32340 PM
GF07_C3-C4indd 994GF07_C3-C4indd 994 7511 32346 PM7511 32346 PM
- GOVF_991_NO_BOX
- GOVF_992
- GOVF_1
- GOVF_2-3
- GOVF_4-5
- GOVF_6-7
- GOVF_8-13
- GOVF_14-17
- GOVF_18-21
- GOVF_22-23
- GOVF_24-39
- GOVF_40
- GOVF_993
- GOVF_994
-
If yoursquore a State agency the trend towards centralization and consolidating of fleet functions may be a challenge You may face increased scrutiny by your customers concerning escalating charge back rates while trying to achieve fleet downsizing goals
Our enterprise fleet management system FleetWave provides a comprehensive suite of flexible General Service fleet tools to support your tactical requirements while providing a holistic view of all fleet related information This allows you to aggregate accurate operational and maintenance costs and automatically generate precise transparent and timely billing for vehicle usage based upon any organization hierarchy With the ability to benchmark fleet utilization based upon the agency department or driver you can use these statistics to make fact based right-sizing decisions
If yoursquore a Federal agency you may be under pressure to reduce greenhouse gas emissions and shrink your dependency on petroleum all while right-sizing your fleet without impacting mission readiness You probably spend countless hours gathering
data to meet regulatory reporting requirements such as DOE and FAST reporting
FleetWave offers unparalleled flexibility and can automatically process and track complete fuel details from any p-card or fuel card provider and seamlessly present your achievements based on benchmarks or scorecards FleetWave can aggregate unlimited data from GSA commercial lessors national accounts and internal workshops then share these details with internal finance and property management systems Yoursquoll achieve organization-wide visibility over utilization and running costs while supporting field level needs for maintenance operator and fuel management functionality
To get on board with Chevin please contact us to arrange a free system review Call (781) 793-0788email saleschevinfleetcomor visit wwwchevinfleetcom
GF0311chevinindd 2-3 22211 94859 AMGF07_Indyindd 13GF07_Indyindd 13 7511 31848 PM7511 31848 PM
14 Government Fleet JulyAugust 2011
Thirty-eight-year fl eet veteran Sam
Lamerato CPFP superintendent
of fl eet maintenance for the City
of Troy Mich was named the 2011 Public
Sector Fleet Manager of the Year by Gov-ernment Fleet magazine at the 2011 Gov-
ernment Fleet Expo amp Conference June 8
in San Diego
Lamerato was one of three fi nalists that
also included Paul Condran equipment
maintenancefl eet manager of the City of
Culver City Calif and Erle Potter PE
CEM state equipment manager of the Vir-
ginia Dept of Transportation (DOT)
Joe Frantz vice president sales sup-
port of award sponsor ARI presented the
award to Lamerato who thanked his staff
industry peers Government Fleet maga-
zine family and fellow fl eet managers
ldquoIt is an honor Irsquom thankful for all of
my mentors which includes all of you
other fl eet managers out thererdquo Lamerato
said ldquoIrsquom thankful to my staff Irsquom thank-
ful to my wife of 36 years for sticking by
me and understanding what I and those of
us in the public sector have to do to serve
the public mdash encourage your staff to be
better and make your systems communi-
ties and departments sustainablerdquo
Lamerato also said he owes thanks to
his biggest life infl uences his parents
ldquoMy father led by example of dedica-
tion and leadership in his workrdquo he said
ldquoTo this day he will call me at night and
ask lsquoDid the City get its moneyrsquos worth to-
dayrsquo My answer is always lsquoYes dad and
then somersquo rdquo
The City of Troyrsquos Sam Lamerato was awarded Government Fleet magazinersquos 2011 Public Sector Fleet Manager of the Year honor Lamerato helped implement a successful insourcing program and led to the Cityrsquos No 1 spot in the ldquo100 Best Fleetsrdquo in 2010
BY CHERYL KNIGHT
SAM LAMERATO NAMED 2011 NAMED 2011 PUBLIC SECTOR PUBLIC SECTOR FLEET MANAGER FLEET MANAGER OF THE YEAROF THE YEAR
GF07_PSFMOYindd 14GF07_PSFMOYindd 14 7511 31922 PM7511 31922 PM
Government Fleet JulyAugust 2011 15
HONORED FOR INITIATIVES amp INDUSTRY INVOLVEMENT
Lameratorsquos initiatives include the suc-
cessful implementation of an in-sourcing
program by the International City Manage-
ment Association being named the 2010
No 1 Fleet in the ldquo100 Best Fleetsrdquo receiv-
ing the Professional Manager of the Year
award for Public Fleets from the American
Public Works Association (APWA) and
developing organizing and producing two
fl eet conferences
He is also a member of the APWA (at
both the state and national level) the Rocky
Mountain Fleet Management Associa-
tion (RMFMA) past chair of the APWA
Fleet Service committee past chair of the
APWA CPFP Governing council Chrysler
Police Advisory board and contributing
author of several APWA fl eet manuals
With an annual fl eet budget of $75 mil-
lion the City of Troyrsquos fl eet department
includes 16 full-time employees on a two-
shift operation and two maintenance facili-
ties Lamerato manages a fl eet of more than
500 pieces of equipment used for 15 public
services departments including fi re police
public works engineering assessing build-
ing and parks and recreation personnel
He also oversees two fueling locations
13 in-sourced service agreements and the
security and maintenance of the public
works facility
RUNNING THE CITY FLEET LIKE A BUSINESS
Lamerato believes a municipal fl eet
needs to be run like a business
ldquoThe fl eet manager must keep his fi nger
on the pulse of his customers to ensure he
is providing the best most economical and
most timely services available in the areardquo
he said
He also stressed the need for continual
communication with City management and
department directors to ensure the fl eet di-
vision meets all expectations
ldquoI think what makes anyone successful
is a passion for their job It is not an 8-5
job for me mdash it is 247rdquo he pointed out ldquoI
am always observant searching for new or
better ways to improve our operation and
reduce our costs while providing depend-
able and effi cient vehicles and equipmentrdquo
Lamerato also emphasized that an im-
portant part of the Cityrsquos smooth-running
operation comes from a devoted team well-
trained staff and technicians who work to-
gether to give the best and most-effi cient
service to the City of Troyrsquos customers
ldquoOver the years wersquove developed a very
dedicated team of fl eet professionals who
enjoy the challenges of todayrsquos vehicles and
technologyrdquo he said ldquoThe team takes ex-
treme pride in their work which is demon-
strated by their fi nished products complet-
ed on schedule and to a high standardrdquo
Lamerato also pointed out the impor-
tance of assembling a team that includes
complementary talents and strengths
ldquoThey constantly impress me with their
technical skills and their professionalism
shown both at work and in their personal
livesrdquo he said ldquoThis crew loves a chal-
lenge and has a reputation for their inno-
vations and creativity while being mindful
of the time and cost on each repair This
earned them fi rst place in lsquo100 Best Fleetsrsquo
in 2010rdquo
After the ldquo100 Bestrdquo recognition the
City council and management acknowl-
edged the fl eet division during a council
meeting attended by staff which was tele-
vised throughout the City
The staff also was provided embroi-
dered shirts and shoulder patches for their
uniforms displaying their No 1 status in
ldquo100 Best Fleetsrdquo
ldquoI would not be where I am today with-
out the infl uence of countless other peers
and fl eet professionals who through net-
working help me grow in my professionrdquo
Lamerato said
IN-SOURCING PROGRAMS HELPS SUSTAINS FLEET DIVISION
Due to the Cityrsquos proactive in-sourcing
program which began eight years ago
the fl eet has successfully weathered the
storm of todayrsquos tougher economic times
The International City Management As-
sociation (ICMA) reviewed the City of
Troyrsquos fl eet operation and found the fl eet
Population 85000Size 36 square milesCity Fleet More than 500 vehicles including Fire and Police two mainte-nance locations with 16 employeesVehicle Info The City owns and operates 500-plus units including a wide range of equipment types mdash from lawn mowers to fi re apparatus
CITY OF TROY MICH FACTS
The City of Troy Mich fl eet services has in-sourced a signifi cant amount of work proving it to be competitive
The Cityrsquos smooth-running operation comes from a devoted well-trained team who work together to provide the best service possible
Sam Lamerato CPFP superintendent of fl eet maintenance for the City of Troy Mich proudly displays a Ford Escape Hybrid
GF07_PSFMOYindd 15GF07_PSFMOYindd 15 7511 31929 PM7511 31929 PM
16 Government Fleet JulyAugust 2011
F L E E T M A N A G E R O F T H E Y E A R
division sustainable
ldquoThe division has in-sourced a signifi -
cant amount of work to more than replace
the reduction of in-house vehicles and equip-
ment and has proven to be competitive in
cost comparisons with contracting vendors
in the private sectorrdquo Lamerato said
This fi nding resulted in the fl eet divi-
sion maintaining current staffi ng and fund-
ing at a time when other divisions were fac-
ing reductions to their budgets and staff
ldquoWhat began with a phone call from a
neighboring city offi cial eight years ago
evolved into 11 signed service agreements
with neighboring communities and school
districtsrdquo he said
Because many cities are dealing with
reduced revenues which in turn reduce the
cityrsquos budget Lamerato emphasized the
importance for fl eet managers to be able to
defend the vehicle replacement fund
ldquoBy having a vehicle replacement
scorecard and backup information on the
cost consequences of vehicles not being re-
placed on a timely basis the fl eet manager
will be prepared to answer challenges by
City management and councilsrdquo he said
He also added that the fl eet manager
must be able to defend their budgets by
having knowledge of what the Cityrsquos fully
burdened shop rate is compared to the sur-
rounding privately owned repair facilities
its direct and indirect repair ratios and its
vehicle-to-technician ratio
EDUCATIONAL PROGRAMS amp INDUSTRY NETWORKS
One of Lameratorsquos personal philoso-
phies exemplifi es the need for educational
programs for City management as well as
citizens to make them aware of the impor-
tance of a well-run fl eet operation to the
overall services provided to them
ldquoTodayrsquos fl eet managers need to spend
time on their shop fl oor reviewing repair
techniques of their staff and attending
training seminars and conferences to net-
work with their peers to broaden and rein-
force their management skillsrdquo he said
Lamerato himself stays actively in-
volved in the industry and personally
helped develop organize and produce two
fl eet conferences
For the past 15 years he has been
co-chair of Education for Michigan
APWA While developing educational
programs for Public Works professionals
for streets water and engineering depart-
ments during that time he noted there
were very few affordable programs geared
toward fl eet personnel
ldquoI made it a goal to develop two pro-
grams a year centrally located in the state
and specifi cally addressing upcoming
changes and current challenges to fl eet op-
erationsrdquo Lamerato said
The programs were opened up to in-
clude vendor booths and equipment dis-
plays While these programs started off on
a smaller scale they quickly grew to sell-
out capacities with waiting lists for ven-
dors display space and even speakers
ldquoWhen reviewing the evaluations at-
tendees comment on the sessions being ex-
tremely helpful in solving current issues and
the opportunity to network with fellow fl eet
personnel and vendorsrdquo Lamerato said
Moving forward Lamerato will continue
to collaborate with city managers and other
city divisions to ensure the City of Troyrsquos
ongoing success for its fl eet division
ldquoWe will continue to work toward our
common goal of providing the best most-
effi cient service for the tax dollars spentrdquo
he said
EDUCATIONbull September 1974 graduate of MOTECH
Automotive Education Centerbull State of Michigan Master Certifi ed
Mechanic amp ASE Master Certifi ed Auto amp MediumHeavy Truck
EMPLOYMENTbull September 1974 Hired by the City of
Troy as Municipal Service Employee (MSE) mdash D classifi cation ndash Serviceman
bull December 1974 Promoted to MSE mdash F classifi cation ndash Mechanic
bull July 1976 Promoted to MSE mdash G clas-sifi cation ndash LeaderHeavy Equipment Mechanic
bull July 1982 Promoted to Temporary Field Supervisor
bull August 1982 Promoted to Superinten-dent of Fleet Maintenance
HOBBIESFAMILYbull Hobbies Traveling fi shing home
improvement and the restoration of a 1966 Ford Mustang
bull Family Wife of 36 years one son two daughters two sons-in-law and four grandchildren
bull Life infl uences and mentors His par-ents former Troy City Manager Frank Gerstenecker and former Public Works Director Donald Spurr
GETTING TO KNOW SAM LAMERATO CPFP
One of the Cityrsquos staff members is shown re-viewing work performed on a fi re apparatus
Lamerato believes in the importance of as-sembling a team that includes complemen-tary talents and strengths
The Cityrsquos mechanics enjoy the challenges of todayrsquos vehicles and technology
The City of Troy oversees more than 500 vehicles including fi re and police and two maintenance locations
GF07_PSFMOYindd 16GF07_PSFMOYindd 16 7511 31932 PM7511 31932 PM
raquo ARI proactively helps the State of Georgia whose fleet exceeds 21000 vehicles
And along with those savings achieve seamless integration of fleet systems and technology for better efficiency
and productivity With our dedicated team and specialized support staff we understand and can serve the
unique needs of government fleets Work in partnership with ARI to build the fleet solution thatrsquos right for you
Learn more 1-800-477-4715
Read the full story and more at wwwarifleetcompartnersatwork
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ARI is the proud sponsor of the 2011 Public Sector Fleet Manager of the Year
Driven fleet professionals Driving results
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18 Government Fleet JulyAugust 2011
In 2005 the City of Portlandrsquos City-
Fleet was unranked among the 100
Best Fleets With unhappy custom-
ers little trust and a lack of belief in
their own efforts CityFleet faced an up-
hill battle
Now just a few short years later the
fl eet has been named No 1 among the
100 Best Fleets mdash and has a long list of
accomplishments and proven progress to
back up the title
RISING FROM THE ASHES TO A NEW DAY
In 2005 things looked dour for the
fl eet But at the end of that year the City
hired John Hunt mdash fl eet manager for the
City of Fresno at the time and that yearrsquos
winner of Government Fleetrsquos Public Sec-
tor Fleet Manager of the Year With prov-
en successes the City of Portland hoped
he could breathe new life into the fl eet
Little did they know that over the next
few years Hunt and CityFleet staff would
transform as a team that would rise so
swiftly through the ranks mdash from No 78
in 2006 No 9 in 2007 No 4 in 2008 and
2009 No 2 in 2010 and now No 1
Despite such a dramatic climb on the
day of the announcement Hunt was still
unsure if hersquod secured the top spot mdash
right up until the moment the winner was
announced
ldquoEach year is a new competition with a
fresh clean slate We were No 2 last year
but we knew that didnrsquot mean we couldnrsquot
be beat by another organizationrdquo he said
ldquoBeing named among the 100 Best is
quite an honor because it means that an
organization has made a conscious deci-
sion to improve Portland staff made the
commitment and we are very excited to
be named No 1 this yearrdquo
When Hunt was hired in 2005 the
fl eet had a less-than-stellar reputation and
major hurdles to overcome Fleet needed
to boost operational effi ciency improve
services and fi nd a way to save money
On top of that were greater less tangible
challenges building trust with custom-
ers demonstrating proven best practices
and most of all possessing a high level
of faith
So how did the fl eet get turned around
Hunt said it started with relationships
ldquoThere may be many but I think the
basic secret to success is building trust
and reliability with your team custom-
ers your boss and the elected offi cialsrdquo
he said
Hunt started by identifying employee
strengths and matching them to the right
jobs After creating this strong founda-
tion for the fl eet he looked for opportu-
nities for improvement then gave fl eet
staff tools to help them advance and
achieve success Most importantly he
believed in his team
ldquoWe have staff members who have
been with CityFleet for nearly 30 years
That institutional knowledge is invalu-
able We listened to their ideas for im-
provement and empowered them Once
everyone in the organization believed in
themselves the stakeholders began to
believe in CityFleetrdquo he said ldquoOur staff
is our most valuable resource and City-
Fleet staff worked hard to improve over
the last fi ve years The team has shaped
a refreshed fl eet organization through
monumental changes in business perfor-
mance motivation work environment
attitude effi ciency communication and
cost-effectivenessrdquo
RELATIONSHIPS BUILD THE FLEETHunt and his team also worked very
hard to build customer relationships
They knew creating trust with its custom-
ers was a must for the success of the fl eet
ldquoBuilding trust is important because we
deal with equipment that must be main-
tained properly for the safety of City em-
ployees and the publicrdquo Hunt said ldquoAs a
service provider our goal is to deliver ex-
cellent service to our customers Under-
A SWIFT RISE TO FAMEFrom an unranked position in 2005 to No 2 last year the City of Portland Ore CityFleetrsquos dedication helped the organization shoot quickly to the top and be named No 1 one among the ldquo100 Best Fleetsrdquo
BY SHELLEY MIKA
A few of the accomplishments that have helped the City of Portland Ore rise to the top of the 100 Best Fleets program includebull Accelerated staff development and trainingbull Right-sized fl eet resulting in $4 million in
savingsbull Reduced overtime costs by 89 percentbull Doubled total ASE Master technicians on
staff
AT A GLANCE
GF07_Winnerindd 18GF07_Winnerindd 18 7511 32011 PM7511 32011 PM
Government Fleet JulyAugust 2011 19
standing their needs is the fi rst step and
we strive to provide service in a way that
makes customers want to come to usrdquo
With this charge in mind CityFleet
asked its customers to evaluate fl eet
analyzed the results then targeted large-
scale improvements When individual
concerns arose CityFleet addressed them
face-to-face whenever possible If it was
not possible to do so in person staffers
picked up the phone Then they acted
ldquoAs CityFleet continued to deliver on
promises customer trust in the organiza-
tion grewrdquo Hunt said
Customer satisfaction soon rose now
reaching astonishing levels CityFleet
reached a 98-percent customer satis-
faction rating even with a workload of
27000 work orders each year In fact
recent customer survey scores were more
than double the second-best service pro-
viders in the City
ldquoThese are spectacular results by
any measurerdquo Hunt said ldquoBut the short
time frame in which CityFleet developed
best practices implemented them and
tracked the results is especially impres-
sive And the fact that the results of the
survey indicated that CityFleet improved
more than any other city service surveyed
is astoundingrdquo
As customer satisfaction has continued
to improve so has employeesrsquo belief in
their abilities ldquoEmployees now feel pride
in their workplace see satisfi ed custom-
ers and have come to trust the managers
and themselvesrdquo Hunt said
A LONG LIST OF ACCOMPLISHMENTS
While it rates high among the reasons
CityFleet is successful customer and em-
ployee satisfaction are only the beginning
of a long list of accomplishments To list
all of them over the last year mdash let alone
the last fi ve years mdash would fi ll the pages
of Government Fleet In fact there was
only room for the top highlights on its ap-
plication
ldquoThere are so many other good things
we are doing I kept thinking of more
things I wish we would have added even
after the application had been submittedrdquo
Hunt said
However a few of the fl eetrsquos most
notable accomplishments are as follows
CityFleet
bull Accelerated staff development and
training
bull Right-sized the Cityrsquos fl eet by 192
units saving $4 million
bull Improved repair turnaround times
customer satisfaction and competi-
tiveness
bull Doubled the number of Automotive
Service Excellence (ASE) certifi ed
Master Technicians by offering cer-
tifi cation pay
bull Reduced overtime costs by 89 per-
cent through a more streamlined
workfl ow and new shop tools
bull Reduced commercial repairs by $1
million over two years through reor-
ganization of shop operations
bull Reduced parts costs by $300000 (36
percent) through bar coding inven-
tory management market analysis
and volume purchases
bull Became certifi ed as an Eco-Logical
Business by the Pollution Prevention
Excellence program
bull Recouped $1 million at auction for
the fl eet replacement fund
bull Signifi cantly greened the City fl eet
with the expanded use of hybrid
electric diesel particulate fi lters in-
cab heaters and alternative fuels mdash
developing the largest green fl eet in
the region
bull Implemented recycling efforts
purchased a rock crusher capable
of producing 160 tons of material
per hour use of refi ned oil scrap
metal and battery recycling and
removal of 2200 yards of contami-
nated soil
(Far left) John Hunt fl eet manager for the City of Port-land Ore motivates staff and proudly displays the teamrsquos ldquo100 Best Fleetsrdquo trophy which celebrates the whole teamrsquos efforts Fleet staff members are pictured maintaining ve-hicles and providing necessary repairs
GF07_Winnerindd 19GF07_Winnerindd 19 7511 32013 PM7511 32013 PM
20 Government Fleet JulyAugust 2011
1 0 0 B E S T W I N N E R S
GF0111ferrellgasindd 1 122010 122740 PM
bull Overall reduced the operating bud-
get by $17 million over the last
year and $5 million over the last
two years through new reporting
analysis right-sizing business part-
nerships computer programs time
standards inventory management
staff analysis and implementation
of a new fuel system
Hunt attributes the fl eetrsquos success to
committed staff a competitive business
model and the implementation of key
fl eet best practices He also continually
relies on the advice of past and present
fl eet managers and fl eet organizations
like the American Public Works Asso-
ciation (APWA) National Association
of Fleet Administrators (NAFA) Public
Fleet Managers Association and the Or-
egon Public Fleet Managers Group
ldquoPublic sector fl eets are not in direct
competition with one another so we
share valuable information and ideas all
the time between organizationsrdquo he said
ldquoMany years ago a great fl eet manager
used to say lsquosave your money hard times
are comingrsquo This lesson along with
many others helped prepare us for these
tough fi nancial timesrdquo
LESSONS LEARNED AND TRUST CULTURE BUILT
Along the way Hunt and his team
have learned some valuable lessons other
fl eets can benefi t from too Hunt said
chief among them is building a high trust
culture Part and parcel to that are open
lines of communication and continued
collaboration mdash like the weekly team
meetings he holds listening to concerns
and working directly with staff
Hunt said another excellent way to pro-
mote communication is by establishing a
Labor Management Committee (LMC)
which provides a regular structure for
sharing opinions and suggestions ldquoFor us
the group has become a cohesive force for
change and improvementrdquo he said
In terms of working with customers
Hunt and his team live by the notion of
treating customers the way they would want
to be treated by service professionals
And for the fl eet overall he recom-
mends being proactive rather than reac-
tive and investing heavily in the staff
ldquoGo out and meet with your customers to
fi nd out what they need and show them
that you are listening We proactively
meet with our customers fi nding ways to
help them achieve their goalsrdquo he said
ldquoEncourage teamwork and listen to your
staff mdash they know the business and they
work directly with the customers They
are your greatest assetsrdquo
OFFERING A SINCERE THANKS TO THE INDUSTRY
Hunt said he owes many thanks to
those who helped him lead his fl eet to
success For starters he thanks Govern-ment Fleet INVERS Mobility Solutions
and Tom Johnson for making the program
possible And of course he thanks his own
partners at the City mdash the Mayor and City
Council the Offi ce of Management amp Fi-
nance leadership team the customers and
of course the CityFleet team
ldquoCityFleet collaborates daily to pro-
vide excellent service and fi nd solutions
to each challengerdquo he said ldquoOnce we had
built trust our customers were willing to
provide us with feedback and help us to
understand special project needs from an
operations perspectiverdquo
He also extends gratitude to his
peers ldquoThere are many fl eet profession-
als who donate their time and fl eet anal-
ysis to others in the industry All they
want in return is for another fl eet to be
successful and for the betterment of the
fl eet industry in generalrdquo he said ldquoThis
includes past and present fl eet manag-
ers manufacturers and our vendors Irsquod
like to thank all of those folks for giving
generously to the fl eet industryrdquo
Last he lends a gracious nod to all of
the fl eet families ldquoTheir encouragement
and support make it possible for us to come
to work and do well each dayrdquo he said
STRIVING FOR CONTINUED SUCCESS
As Hunt refl ects on his fl eet be-
ing named No 1 he looks to the hard
work of his team the hard work of his
100 Best competition and the drive the
100 Best program offered his fl eet in its
rise to success ldquoI am extremely proud
of our team both at CityFleet as well
as the bureaus we serve and how we
work together to meet the challenge of
delivering quality service in these tough
economic timesrdquo he said ldquoIt feels great
to be named the No 1 Fleet in North
America but humbling at the same time
All of the fl eets that entered the 100 Best
Fleets program are doing good things
and continue to improve every day The
program is great in that it provides fl eets
with a road map for progressrdquo
Always focused on continuous im-
provement Hunt is sure to celebrate the
success on behalf of the hard work of his
team but is also quick to set new goals
ldquoCityFleet has made a conscious effort
over the last few years to build up the core
foundation of business operationsrdquo Hunt
said ldquoNow we are ready to move forward
and explore new challengesrdquo
SOURCEJohn Hunt fleet manager City of Portland Ore E-mail johnhuntportlandoregongov
CityFleet employees log an average 27000 work orders per year and recent customer service scores have been steadily increasing
GF07_Winnerindd 20GF07_Winnerindd 20 7511 32018 PM7511 32018 PM
When it comes to alternative fuels propane is far and away the best alternative
855-4AUTOGAS
GF0111ferrellgasindd 1 122010 122740 PMGF07_Winnerindd 21GF07_Winnerindd 21 7511 32020 PM7511 32020 PM
22 Government Fleet JulyAugust 2011
The 4th annual Government Fleet
Expo amp Conference (GFX)
held at the San Diego Conven-
tion Center in Southern California
June 6-8 brought together more than
550 public sector fl eet professionals
and industry suppliers
Former MLB all-star pitcher Dave
Dravecky opened with an inspirational
keynote address and Denton Cinque-
grana senior markets editor at OPIS
gave a keynote speech on the state of
the fuel market The conference includ-
ed the 2011 Public Sector Fleet Man-
ager of the Year and ldquo100 Best Fleetsrdquo
awards ceremonies engaging presenta-
tions and panels featuring fl eet experts
numerous networking opportunities
more than 85 exhibit booths and a
chance to explore San Diegorsquos Gaslamp
Quarter
Next yearrsquos event is scheduled for
June 18-20 2012 at the Colorado Con-
vention Center in Denver
Event coverage and an extended
photo gallery are available at www
gfl eetcom Keywords GFX 2011
2011 EXPOUNITES FLEET PROFESSIONALS IN SUNNY SAN DIEGO
Three days of sessions keynote speeches and networking gave at-tendees ideas solutions to take back and test in their fl eets
(Above left) Aaron Alvarado from City of Tempe Ariz conducts a session(Above right) MLB all-star pitcher Dave Dravecky presents a keynote
A networking power session on ldquoFleet Challenges and Solutionsrdquo brought fl eet professionals together to help each other reach their common goals
A pre-session on best practices from the 100 Best Fleets title ldquoLeading the Wayrdquo drew a crowd of fl eet managers looking for ideas to become one of the ldquobestrdquo
GF07_GFXindd 22GF07_GFXindd 22 7511 32054 PM7511 32054 PM
Government Fleet JulyAugust 2011 23
PHO
TOS
CO
UR
TESY
STE
VE
RIL
EY
The GFX show fl oor was packed full of new vehicles and informative displays Attendees spent quality time on the show fl oor learning about new technology and innovations
The 2012 Chevrolet Caprice Police Patrol Ve-hicle was on display
Mitsubishirsquos iMiEV zero-emissions vehicle packs a lot of punch in its small package
MEMA brought an Altec AT37-G telescoping ar-ticulating aerial truck to the show fl oor
Ford and Azure Dynamics brought the Transit Connect Electric to the show
Chevroletrsquos new CNG van was on display which will also be available in an LPG version
LeasePlan amp NJPA sponsored a networking evening at the Hard Rock Cafe
(Above amp Below) At the fi rst opening recep-tion event attendees were given opportuni-ties to network and grab a bite to eat
(Above) EnviroGuard had its low polluting lawn mowers on display
(Left) Attendees had several op-portunities to visit with vendors
(Right) Informative displays and on-site product demos were pro-vided at several booths
GF07_GFXindd 23GF07_GFXindd 23 7511 32105 PM7511 32105 PM
24 Government Fleet JulyAugust 2011
FPAR00360_D209891_VINad_R03indd 1 6911 255 PM
WT0711fordpartsindd 1 61011 43215 PM
The 100 Best Fleets recognizes and rewards peak-performing fl eet operations in North America and identifi es and encourages ever-increasing levels of performance improvement
1 PORTLAND OR John Hunt CPFP 2490 400 7 77
NOTABLE ACCOMPLISHMENTS Despite constantly declining budgets the fl eet accelerated staff development and ramped up training to expand its collective knowledge base The effort dramatically improved repair turnaround times and customer satisfaction Fleet also successfully negotiated ASE Master technician pay doubled personal tool allowance expanded shop tools and increased technician salaries for 2012
2 SAN BERNARDINO COUNTY CA Roger Weaver CPFP 3500 400 6 83
NOTABLE ACCOMPLISHMENTS Implemented comprehensive centralization initiatives with major users (sheriff fi re special districts human services and public works) In response to the economic downturn the department reported cumulative savings andor cost avoidance of $4114135 (FY2010-11 year-to-date and estimated) Some of these reductions are ongoingrecurring from previous years for a grand total of $171 million over the last seven years A ldquoNew Employee Handbookrdquo covering County safety and departmental policies was produced and also reviewed annually during work performance evaluations with all current employees
3 CITY OF COLUMBUS OH Kelly Reagan 3035 2884 4 120
NOTABLE ACCOMPLISHMENTS The City is currently constructing what will be the Cityrsquos fi rst compressed natural gas (CNG) fueling station and the largest and only fast-fi ll CNG station with public access in Ohio The City also increased morale Investments in training and safety equaled tangible results in the morale of City technicians Currently 83 percent of City mechanics are ASE certifi ed 55 percent are Master ASEs (73 employees hold 543 ASE certifi cations) The City also obtained the ASE Blue Seal for the fourth time in 2011 Due to the Cityrsquos increased focus on training testing and safety it has been able to steadily reduce its parts and services expenses thus reducing billing to City agencies
4 CITY OF CONROE TX Thomas Higgs 300 193 1 6
NOTABLE ACCOMPLISHMENTS In 2010 the City implemented an Interlocal Agreement with two external customers adding a total of 75 vehicles without adding a technician and estimated revenues of $83000 or approximately 8 percent of current approved budget Internal fl eet availability was increased from 96 percent to 98-plus percent for internal customers The City saved additional funds by negotiations with parts suppliers for increased discounts and technology utilization It has maintained certifi cation as an ASE Blue Seal shop for the past four years and 100 percent of staff is ASE certifi ed
5 CITY OF CULVER CITY CA Paul Condran 582 32 1 38
NOTABLE ACCOMPLISHMENTS The City held its second Regulatory Technical Summit in 2010 bringing together reps from more than 50 citiesagencies and industry policy makers The fl eet has also accomplished a sustainable fl eet progression 85 percent of the heavy-duty fl eet operates on CNG 28 percent of light-duty overall on-road fl eet is alternative fuelhybrid The City re-powered 12 heavy-duty CNG transit buses with the newest Cummins CNG engines using a $360000 grant The City was also the winner of the 2010 NAFA Fleet Management Association Sustainable Fleet Award for heavy-duty fl eets and has consistently ranked in the top 20 ldquo100 Best Fleetsrdquo since 2004
6 POLK COUNTY FL Bob Stanton CPFP 2575 332 11 35
NOTABLE ACCOMPLISHMENTS The County insourced its third County municipal fl eet operation (City of Ft Meade Fla) into fl eet operations Since 2010 the County has absorbed three municipal fl eet operations The Countyrsquos vehicle leasing program has been expanded to include County municipal governments allowing municipalities to spread limited capital resources over a broader range of vehicles It began using Craigslistcom to sell parts from salvaged vehicle The County also formed and leads a local consortium consisting of the Polk School Board City of Bartow Fla local Florida DOT district offi ce and the County to explore a partnership to collectively bring CNG into the County
7 CITY OF MOLINE IL JD Schulte CPFP 182 215 1 11
NOTABLE ACCOMPLISHMENTS The City has completed negotiations with a vendor selected to remove all lead wheel weights from inventory and supply the City with lead-free weights All Allison World Transmissions have been converted to a fully synthetic fl uid and oil-drain intervals were extended on these units to a full four years All City technicians use laptops on their toolboxes with the ability to view a live dashboard feed for fi ve key performance indicators (KPIs) Technicians are now able to see shop turnaround time for work orders open work orders by status scheduled versus non-scheduled repairs technician productivity by percentage and work orders with potential comebacks
8 CITY OF COLORADO SPRINGS CO Tom Monarco 2468 2053 8 67
NOTABLE ACCOMPLISHMENTS In 2010 the City completed the upgrade of its fl eet information system partnering with one of its customers City Transit to share costs of the upgrade and training It completed its upgrade of the fuel system which consisted of upgrading 11 sites that dispense nearly 22 million gallons of fuel annually Through the use of fuel futures pricing in 2010 the City saved nearly $5 million Fleet has another fuel contract in place for 2011 that should save the City another $4 million
9 CITY OF LOS ANGELES CA Richard Coulson 6007 5102 29 421
NOTABLE ACCOMPLISHMENTS Through evaluating fl eet to ensure it is the right size for operations the City reduced total inventory by more than 900 units Parts expenditures were reduced by carefully identifying preventive maintenance (PM) schedules PM checklists were also revised to maximize technician effi ciency The City has also worked to educate policy makers regarding the ldquoscience of fl eet maintenancerdquo It invested time educating policy makers about the cause and effect relationships between deferring maintenance and deferring vehicle replacements as well as provided tours of fl eet facilities
TOP PUBLIC SECTOR SPONSORED BY
FLEETS RECOGNIZED
RANK FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
Now with Hillsborough County Fla
GF07_Directoryindd 24GF07_Directoryindd 24 7511 34425 PM7511 34425 PM
With 24-hour access FordPartscom allows you to fi nd everything you need anytime you want The VIN search feature is a simple solution to fi nding the exact part you need to get the job done right Therersquos no better way to order parts than FordPartscom
ANY FORD PARTANY TIME
Let VIN search do the work
And you can order any time mdash so therersquos less downtime
FPAR00360_D209891_VINad_R03indd 1 6911 255 PM
WT0711fordpartsindd 1 61011 43215 PMGF07_Directoryindd 25GF07_Directoryindd 25 7511 34427 PM7511 34427 PM
26 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
10 CITY OF RIVERSIDE CA Kris Martinez 1041 320 2 35
NOTABLE ACCOMPLISHMENTS Alternative-fuel use by City vehicles increased The total of alternative fuel in use by the City has increased by 12 percent from 43064 to 48893 gallons of CNG per month reducing air emissions and fl eet operating costs due to the low cost of CNG The percentage of alternative-fuel vehicles in fl eet has increased dramatically The number of targeted vehicle classes has increased from 53 percent to 72 percent and the percent of clean vehicles has increased from 69 percent to 89 percent The City also instituted a Green Action Plan with a goal to reduce mobile sources of pollution by 5 percent through programs and partnerships
11 CITY OF FT LAUDERDALE FL John Rencher 1230 290 1 51
NOTABLE ACCOMPLISHMENTS In 2010 the City concluded a three-year vehicle and equipment utilization study and fl eet right-sizing program resulting in annual budgetary savings of $222300 and capital expenditure savings of more than $13 million It purchased two new hybrid aerial bucket trucks to replace older models using a grant in the amount of $150272 The grant was also used for retrofi tting 730 vehicles with CANceivers a fuel interface device providing accurate fueling data and idle time Fleet also achieved savings from cannibalization of totaled vehicles Instead of auctioning vehicles at $200 per unit the vehicles are retained to be ldquoparted outrdquo to save on parts costs
12 CITY OF AUSTIN TX Gerald Calk 3800 1400 7 199
NOTABLE ACCOMPLISHMENTS Fleet performed a self-assessment identifying areas of concern with a special emphasis on internal controls and environmental compliance Once weaknesses were discovered the City worked on restructuring its organization to cover certain areas as well as ensure compliance with regulatory agencies By doing this self-assessment and aligning operational needs with the overall needs of the City fl eet was able to hire needed personnel to strengthen its organization The City was a recipient of the 2011 NAFA Fleet Management Association Sustainable Fleet award and four of six service centers are ASE Blue Seal certifi ed
13 CITY OF FAYETTEVILLE AR Dennis Pratt 322 236 1 17
NOTABLE ACCOMPLISHMENTS The City continued with its green initiatives in 2010 purchasing one hydraulic launch assist (HLA) Solid Waste side loader started full use of re-refi ned oil with Micro Green oil fi lters and continued with oil sampling driving change intervals The City started using its fl eet information system graphics module to store wiring diagrams warranty and other service information and started using an online vehicle auction company to sell surplus fl eet vehicles Team members have continued their training with increased ASE and EVT certifi cations
14 MANATEE COUNTY FL Michael Brennan 849 499 3 35
NOTABLE ACCOMPLISHMENTS The County revised its preventive maintenance program increasing PM-generated repairs by more than 35 percent while maintaining a 93-percent fl eet availability average It continued reassignment of underutilized units reducing capital spend by more than $800000 The County was also award a $159 million grant for a new central maintenance and transit operations facility Team technicians also placed fi rst in a maintenance competition sponsored by the Florida DOT winning the ldquoknowledge examrdquo The County has also continued a leading role in the County-wide ldquoGreen Teamrdquo promoting environmental stewardship across departmental lines
15 CITY amp COUNTY OF DENVER CO Ernie Ivy 1233 194 7 93
NOTABLE ACCOMPLISHMENTS The Denver Fleet Management Division completed implementation of a new fl eet management software system converting 15 years of historic data and adjusting operations to best utilize the systems features It moved to a City-wide system for tracking procurement streamlining the purchase of parts and materials and increasing accountability The Division also opened a new fl eet facility that is anticipated to be LEED Gold certifi ed and will incorporate employee ideas for improving operations and enhancing customer service
16 CITY OF SACRAMENTO CA Keith Leech 2214 592 6 104
NOTABLE ACCOMPLISHMENTS The City upgraded its Fleet Management Technology Toolkit which are AssetWorks Fleet Focus (M5) and Fuel Focus technology upgrades that provide multiple enhancements and integrations to gather format and disseminate information to establish the business intelligence required to make data-driven decisions Itrsquos return-on-investment (ROI) analysis demonstrated an annual benefi t of $720000 after a pilot program with Zonar GPS telematics and more than $700000 after outsourcing parts management to NAPA Integrated Business Solutions (IBS) The City also participated in a multi-agency municipal project that benchmarked fl eet costs and statistical trends including fl eet utilization fuel consumption and emissions
17 CITY OF FORT WORTH TX Wayne Corum 2990 463 3 108
NOTABLE ACCOMPLISHMENTS The City competed in a managed competition process for vehicle maintenance and was retained as the maintenance provider for the City It is fi nalizing and implementing a National Fuel Contract In the fi rst six months 16 different government agencies from four states have already utilized the contract The City is continuing to expand alternative-fuel use with investments into fueling infrastructure (ethanol propane and electric) and alternative-fuel vehicle acquisitions (hybrid electric and propane)
18 CITY OF ROCHESTER NY Michael Quattrone 2074 205 1 79
NOTABLE ACCOMPLISHMENTS The City completed the Government Fleet Management AllianceFleet Counselor Services certifi cation program at 97 percent It is continuously working on the Divisionrsquos Policy and Procedures manual The City has more than 125 management-approved policy and procedures in 16 different categories providing employees with clarity in City goals daily work and delivering managementrsquos expectations It also developed service level agreements (SLAs) with all customers including seasonal SLAs
19 CITY OF EUGENE OR Tony Jobanek 558 101 1 28
NOTABLE ACCOMPLISHMENTS The Cityrsquos Fleet Services section recently became an Eco-Biz certifi ed fl eet facility The goal of the program is to prevent and minimize pollution generated by small businesses in the Lane County Ore area It implemented a dashboard system that provides key information in a timely manner The City is also proactively in pursuit of an electric technology demonstration program It was identifi ed by the State as one of the fi rst public organizations to participate in demonstration testing of the Toyota plug-in Prius hybrid-electric sedan Mitsubishi iMiEV all-electric sedan and is scheduled to purchase a Nissan LEAF all-electric sedan in summer 2011
20 CITY OF DENTON TX Mike Ellis 615 202 1 21
NOTABLE ACCOMPLISHMENTS The City opened a new alternative-fuel site and began dispensing biodiesel and ethanol products with the projected annual purchase of 664000 gallons of biodiesel and at least 40000 gallons of E-85 It has converted 72 percent of its fuel purchases to biodiesel It deployed fi ltration systems on all landfi ll and refuse equipment to increase oil drain intervals which reduces labor cost and conserves oil while improving reliability It also developed an in-house mentoring program designed to increase productivity effi ciency and knowledge by partnering a less-experienced technician with an ASE-certifi ed Master Technician
RANK FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
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GF0711discreteindd 1 7111 91525 AM
INVERS Mobility Solutions bull 6047421145 bull 8663080091
FF0909inversindd 1 9909 21000 PMGF12-54_1-6HouseADindd 1 122910 95043 AM
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28 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
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THE FOLLOWING FLEETS LISTED ALPHABETICALLY HAVE BEEN JUDGED AMONG THE 100 BEST FLEETS IN THE NORTH AMERICA
FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
ALACHUA COUNTY FL Ray Griffi n CPM 306 416 2 16
NOTABLE ACCOMPLISHMENTS Implemented ldquo20-percent by 2010 Reduction Planrdquo demonstrating how the County can reduce fuel consumption by 20 percent by 2020 Created Fleet Management Comprehensive Plan an administrative procedure booklet that outlines policies and fl eet management practices and reduced take-home vehicles by 52 percent
ALAMEDA COUNTY CA Doug Bond 1093 0 3 13
NOTABLE ACCOMPLISHMENTS Wrote and implemented new County Ordinance that updated and enhanced vehicle-use polices Reduced fl eet by 80 under-utilized vehicles (7-percent reduction) and replaced 29 vehicles with alternative-fuel units for a savings of $741129 for this fi scal year
ARAPAHOE COUNTY CO Randy Campbell 357 483 2 20
NOTABLE ACCOMPLISHMENTS Initiated full electronic pre- and post-trip inspection program for units that require inspection under Federal Motor Carrier Safety Administration (FMCSA) and Colorado state law The system enables a ldquorepair-before-failurerdquo strategy that lowers operating costs and increases compliance
ATLANTIC COUNTY UTILITIES AUTHORITY NJ Gene Petitt 113 70 2 13
NOTABLE ACCOMPLISHMENTS The County opened a compressed natural gas (CNG) fueling station using $19 million in grant funding to build the facility along with the incremental costs of purchasing 15 CNG vehicles Also implemented green vehicle purchasing and anti-idling policies
AUGUSTA-RICHMOND COUNTY GA Ron Crowden 1265 1259 4 49
NOTABLE ACCOMPLISHMENTS Fleet management shifted procurement funding for public safety vehicles from the General Fund - Capital Outlay to Sales Tax (a shift of $12 million) increasing the number of public safety vehicles purchased over the next fi ve years Allowed contractor to insource repair work for local branch of Salvation Army
CITRUS COUNTY FL Michael Webster 397 165 1 12
NOTABLE ACCOMPLISHMENTS Began education and training program for all user departments within the County Recorded an example of a proper pre-trip inspection of a vehicle and heavy-equipment Also implemented ldquoContinuous Quality Improvementrdquo concept to encourage and promote a more business-like approach to fl eet
CITY OF ALCOA TN Steve Hillis 266 59 1 3
NOTABLE ACCOMPLISHMENTS Instituted an all-staff certifi cation policy for ASE certifi cations Initiated a monthly City-wide Fleet FOCUS report to the management of all user departments covering costs and operational effi ciencies
CITY OF AMES IA Paul Hinderaker 203 80 1 10
NOTABLE ACCOMPLISHMENTS Initiated a system to aggressively reduce past-due PM work allowing technicians to take responsibility for part of a list of overdue items Purchased new independently moveable vehicle lifts which reduces outsourcing work on large vehicles
CITY OF ANAHEIM CA Karl Hopfer 755 535 1 34
NOTABLE ACCOMPLISHMENTS Implemented monthly newsletter highlighting staff accomplishments and special activities as well as a second peer-based employee recognition program Staff training was increased to 18 hours per person minimum through use of in-house cross training and vendor-provided training
CITY OF BELLEVUE WA Peter Bednar 672 369 1 20
NOTABLE ACCOMPLISHMENTS In fi nal phase of $18 million shop modernization project increasing number of work bays per technician from 16 to 23 Utilized $530000 in grant money to help purchase 76 hybrid vehicles Upgraded to a Web-based fl eet management system and issued each technician a 10-inch laptop for ldquoon the fl yrdquo access to fl eet management system
CITY OF BOISE ID Craig Croner CPFP 890 409 5 15
NOTABLE ACCOMPLISHMENTS Completed fi rst year of fully centralized Mobile Fleet Equipment operations resulting in net savings for Parks Dept of 12 percent over 2009 Implemented a city-wide used-vehicle procurement contract Also implemented a centralized Web-based motor pool system at multiple locations around the City
CITY OF CHICAGO IL Patrick Harney 7862 3664 14 635
NOTABLE ACCOMPLISHMENTS Instituted a three-year light-duty vehicle reduction plan for a total end-of-project savings of approximately $1 million Added parts and service lines to new-vehicle and equipment purchase contracts allowing fl eet to receive maintenance services from same contractors from which the City purchases new vehicles and equipment
CITY OF CONCORD NC Daniel Nuckolls CAFM 797 84 1 12
NOTABLE ACCOMPLISHMENTS Introduced Intranet page that allows customers to request services online search work orders and view PM and cost information per vehicle Program was created in-house and at no cost Added fi rst ROUSH propane-powered truck to fl eet operating out of the City airport
CITY OF DURHAM NC Larry Cash 1357 345 3 52
NOTABLE ACCOMPLISHMENTS Embraced Cityrsquos ldquoCulture of Servicerdquo concept based on a three-prong approach service to the customer service to the community and service to the staff City promoted a customer appreciation day which included door prizes and a light breakfast
CITY OF EDMONTON AB Steve Rapanos 3731 697 13 640
NOTABLE ACCOMPLISHMENTS Built a transit bus garage with LEED Silver certifi cation obtained National Safety Mark certifi cation implemented a coolant management system changing the entire fl eet to long-life anti-freeze and engineered a portable detachable winch assembly for pulling ldquodeadrdquo vehicles onto a hoist
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GF05-2011
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30 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
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CITY OF FAIRFIELD CA David Renschler CPFP 261 139 1 14
NOTABLE ACCOMPLISHMENTS Installed new GFI Genfare electronic fare boxes on all 56 transit coaches in just three days The City imposed mandatory furlough of 26 days on City employees eliminating 23 vehicles due to under-utilization Also the City extended oil change intervals from 3000 to 5000 miles
CITY OF FARGO ND Harold Pederson 446 324 2 37
NOTABLE ACCOMPLISHMENTS Implemented bar coding of all inventory in both maintenance shops Scheduled four days of additional training in the inventory portion of the Cityrsquos fl eet management software for parts staff which are actively reviewing and liquidating seldom-used and obsolete parts inventory
CITY OF FT WAYNE IN Larry Campbell CPFP 1088 438 2 28
NOTABLE ACCOMPLISHMENTS Developed fi rst-of-its kind hybrid sewer jet truck working with International Eaton and Sewer Equipment of America Continued purchasing additional hybrid vehicles added new LED lights to fueling island for a 77-percent energy savings and removed lead wheel weights from tires for steel weights
CITY OF GOODYEAR AZ Richard Sweepe 354 16 1 6
NOTABLE ACCOMPLISHMENTS Conducted quarterly utilization reviews resulting in $185000 in savings due to removal of under-utilized units Re-purposed trucks from use by Water Division for an eighth of the cost of new vehicles Streamlined vehicle specifi cations
CITY OF HENDERSON NV Robert Murnane 1057 240 1 21
NOTABLE ACCOMPLISHMENTS Started a car-sharing motor pool at City Hall campus implemented the EJ Ward fuel management system at two main fuel locations revised vehicle replacement schedules implemented fl eet downsizing project and entered into joint service agreement with neighboring jurisdiction to handle police motorcycle maintenance
CITY OF IRVING TX Ramiro Lopez 803 127 2 19
NOTABLE ACCOMPLISHMENTS Enhanced communications among staff and customers with focus groups and frequent meetings Cost savings are being realized through fuel pricing fuel conservation and position responsibility enhancements Implemented technician accountability controls increasing performance and fl eet availability
CITY OF KAMLOOPS BC Ian Hammond 292 147 1 19
NOTABLE ACCOMPLISHMENTS Initiated a pilot program to explore hydrogen as an alternate fuel Contracted with a Vancouver Island-based company to install an on-demand hydrogen generator on one of the Cityrsquos service trucks Pilotrsquos initial results show dramatic decreases in CO2 and NOx Staff is certifi ed to perform hydrogen conversions
CITY OF LAKELAND FL Gary McLean CPFP 1088 190 1 30
NOTABLE ACCOMPLISHMENTS Rebuilt vehicle replacement process teaming with departmental leadership and Cityrsquos fl eet Utilization Management Committee (FUMC) Down-sized administrative vehicles reducing purchase and fuel costs Established new auction contract and one-time repair limits as well as $500 repair limit on ldquosparerdquo vehicles
CITY OF LITTLE ROCK AR Wendell Jones 1060 160 2 70
NOTABLE ACCOMPLISHMENTS Increased number of workstations to one cloud computer workstation per technician (from one or two in each shop) Recently began a self-evaluation and improvement plan utilizing Fleet Sentinel Management program
CITY OF LONG BEACH CA Leslie Horikawa 1591 68 8 85
NOTABLE ACCOMPLISHMENTS Implemented rigorous campaign to bring maintenance program to 94-percent completion rate reaching a high of 96 percent Keeping a cap on overtime expenditures and rotating staff and providing opportunities to gain skills in various positions Implementing a loaner pool program as part of a vehicle reduction plan
CITY OF MARIETTABLW GA Scott Lawler 557 104 1 14
NOTABLE ACCOMPLISHMENTS Established an internal online customer survey after vehicleequipment is repaired Focused on preparing and receiving a signed service level agreement (SLA) from Power Utility department which was completed within one year Purchased software allowing fl eet to upload latest service bulletin fi x for re-fl ashing a vehiclersquos ECU
CITY OF MESA AZ Peter Scarafi otti CDM CAFM CEM CPFP 1450 50 2 76
NOTABLE ACCOMPLISHMENTS Warranty Recovery Program is on track to recover more than $600000 in warranty YTD in 2011 recovering $433000 in 2010 Shop employees have more than 300 ASE certifi cations and City has received Clean Cities Coalition Clean Air award for past eight years
CITY OF MIAMI FL Jose Davila Sr 1951 178 1 67
NOTABLE ACCOMPLISHMENTS Improved employeemanagement relations Moved stockroom management in-house Took on yearly inspection of almost 500 commercial hauler trucks Changed the way the City gauges itrsquos employees productivity
CITY OF NEW YORK DCAS NY Stephen Weir 2127 80 0 9
NOTABLE ACCOMPLISHMENTS Spearheaded a number of green initiatives to established NYC as premier Green City in US including commitment to receive 50 Chevrolet Volts by June secure 10 of the fi rst Ford Transit Connect Electric vehicles and secure a no-cost two-year lease for 10 Navistar eStar electric trucks
CITY OF NEW YORK PARKS amp REC NY Keith Kerman 1863 774 8 60
NOTABLE ACCOMPLISHMENTS Completed Agencyrsquos second pilot of B-50 fuel this time for all diesel vehicles in Borough of Staten Island Parks uses B-20 in all vehicles Expecting delivery of fi ve Chevrolet Volts and fi ve Navistar Class 4 all-electric vans for use in playground repair two International hybrid buses and 11 Kenworth hybrid medium-duty trucks
CITY OF OCEANSIDE CA Jeffery Hart 458 25 1 14
NOTABLE ACCOMPLISHMENTS Underwent complete management and offi ce staff change Changed vehicle check-out processes after repairs cross-training staff in areas of emergency vehicles fi re apparatus off-road equipment and fabrication igniting new wave of training opportunities Also ramped up safety program and converted below-ground tanks to biodiesel
CITY OF ROANOKE VA Kenneth Bernard 600 250 1 25
NOTABLE ACCOMPLISHMENTS Implemented new equipment including a Versus scanner 450 kW standby generator Aerosol can recycling unit and nitrogen generator for tire service Also upgraded the shop to be WiFi capable Established positive sustainable maintenance practices and have developed a team with a solid culture
FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
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Thank you to the 2011 Sponsors of
wwwGovFleetExpocom
GFX05
-0311
MARK YOUR CALENDAR FOR NEXT YEAR
June 18-20 2012Colorado Convention CenterDenver CO
05-0311
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32 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
PROTECT YOUR FLEET
GF0711auditindd 1 7111 92820 AM
CITY OF SAN ANTONIO TX Florencio Pena 3715 1075 7 171
NOTABLE ACCOMPLISHMENTS Installed automatic vehicle location (AVL) in approximately 250 Solid Waste Management automated side-loader trucks Currently reviewing equipment lifecycles for many vehicle classes In FY2010 City passed environmental ordinance requiring vehicle purchases to be the most environmentally responsible equipment available
CITY OF SANTA ANA CA Rick Longobart 900 300 1 36
NOTABLE ACCOMPLISHMENTS Developed a cohesive work unit and camaraderie to overcome fi nancial shortfalls City proved in-house maintenance was more cost effi cient than outsourcing functions Demonstrated a $500000 savings through utilization effi ciency and improved communication
CITY OF SUFFOLK VA Jason LaLonde 1100 250 1 22
NOTABLE ACCOMPLISHMENTS With support and assistance from Dept of Budget and Strategic Planning a fl eet chargeback methodology information session was presented to all internal and external customers detailing expense and revenue steam on all facets of fl eet management Outfi tted all recently purchased equipment with LED lighting for increased visibility
CITY OF TAMPA FL Tim Perry 2682 218 2 57
NOTABLE ACCOMPLISHMENTS Authored revised City-wide Vehicle Operations policy which includes provisions for anti-idling cell phone and tobacco use driver training etc Took on responsibility for Tampa Fire Rescuersquos non-combat vehicles and equipment in 2009 completing integration in 2010 Also utilized outside vendor for heavy-tire road calls
CITY OF TEMPE AZ Aaron Alvarado 800 250 2 30
NOTABLE ACCOMPLISHMENTS Implemented ldquoThe Four Disciplines of Execution (4DX)rdquo by Franklin Covey At the City manager level guidance was put out to initiate an internal operating system to begin to change the culture and mind-set of all City departments
CITY OF THOUSAND OAKS CA Larry McKinney 205 405 1 11
NOTABLE ACCOMPLISHMENTS Implemented the following recycled fi lters and anti-freeze used retread tires eliminated lead wheel weights installed new busvehicle wash that uses recycled water installed a 60000-lb bus lift reorganized fl eet warehouse initiated employee and customer service surveys and created online equipment purchase calendar
CITY OF VANCOUVER BC Doug Smith 1680 280 4 240
NOTABLE ACCOMPLISHMENTS Introduced a ldquoMake vs Buyrdquo policy to determine what work should be done in-house versus outsourced Participated in public and private fl eet benchmarking projects Analyzed key performance indicators (KPIs) through fl eet management reports Introduced new fl uid storage and electronic fl uid dispensing management system
CITY OF WILMINGTON DE Ed Stone 593 26 1 14
NOTABLE ACCOMPLISHMENTS Initiated ldquoFast Fleet Loanerrdquo pool program reduced fl eet size by 26 percent for $57000 fuel savings and $391000 capital expenditure savings lowered average fl eet age by one year resulting in $10000 approximate fuel savings lowered fl eetrsquos carbon footprint by replacing 30-percent of trash trucks and retrofi tting 27 additional trash and dump trucks
COLLIER COUNTY FL Daniel Croft 766 391 4 26
NOTABLE ACCOMPLISHMENTS Utilized totaled ambulance and transit bus for parts versus salvage saving more than $30000 in ambulance and $20000 in transit bus parts and components Built and opened vehicle washing system allowing fl eet to clean largest trucks and equipment Also one technician was selected as the State of Florida Bus Mechanic of the Year
COLORADO DEPT OF PERSONNEL ADMIN Kathy Nesbitt 6000 200 3 13
NOTABLE ACCOMPLISHMENTS Completed installation of State-owned E-85 pumps at the downtown Denver motor pool and designed and deployed E-85 tanks at three locations Currently coordinating deployment of 20 all-electric vehicles and developed a petroleum-reduction rebate program returning funds totaling $500000 to State user agencies
COUNTY OF RIVERSIDE CA Robert Howdyshell 4116 0 7 52
NOTABLE ACCOMPLISHMENTS Taking part in initiatives to lead to right-sizing the fl eet and reducing vehicle miles traveled Began right-sizing efforts in April 2010 with identifi cation of all under-utilized vehicles based on mileage versus repair costs totaling 298 vehicles removed from service and sold with 37 additional vehicles retired and sent to auction
COUNTY OF SONOMA CA David Head 1157 196 3 21
NOTABLE ACCOMPLISHMENTS Began process to outsource parts operation to NAPA IBS with no on-site staffi ng required due to use of NAPA and fl eet-based computers Costs were reduced 15-35 percent on most parts staffi ng costs were reduced by more than $230000 and the number of invoices processed per month was reduced from hundreds down to one
DAKOTA COUNTY MN Kevin Schlangen 242 74 1 12
NOTABLE ACCOMPLISHMENTS Developed and implemented fl eet operations and Fleet LockoutTagout procedure manuals as well as implemented Voyager fuel card program Constructed 55000 sq-ft fl eet storage addition to Empire campus with geothermal heating system Also expanded insourcing of fl eet services to three additional fl eets without additional staff
DISTRICT OF COLUMBIA WATER amp SEWER AUTHORITY OZ Fuller 583 1000 2 29
NOTABLE ACCOMPLISHMENTS Implemented green product purchasing and usage initiatives including vehicle lube touch-up paints brake cleaning sprays and other cleaning items Purchasing several electric charging stations for electric vehicle use and have FY-2011 vehicle purchase plans for at least 41 additional alternative-fuel vehicles
EUGENE WATER amp ELECTRIC BOARD OR Gary Lentsch 219 54 1 10
NOTABLE ACCOMPLISHMENTS One of the fi rst fl eets to measure hydraulic system ISO cleanliness and moisture while still on the vehicle Shop is currently being certifi ed toward LEEDrsquos Gold standard Implemented idle and fuel-reduction policy obtaining a 103-percent reduction in fossil fuel usage (over 2009) Also reduced take-home vehicles to on-call staff only
HARFORD COUNTY MD Warren Patrick 1015 123 2 22
NOTABLE ACCOMPLISHMENTS Dramatically increased revenue by implementing new surplus vehicle sales process The new process works not only for fl eet vehicles and equipment but offi ce furniture computers etc Utilize a 27-month historical database to maintain an optimum replacement and disposal schedule
FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
GF07_Directoryindd 32GF07_Directoryindd 32 7511 34435 PM7511 34435 PM
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GF0711auditindd 1 7111 92820 AMGF07_Directoryindd 33GF07_Directoryindd 33 7511 34437 PM7511 34437 PM
34 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
GF0611toolboxindd 1 51311 114257 AM
HOUSTON INDEPENDENT SCHOOL DISTRICT TX Mark Swackhamer 2068 60 6 150
NOTABLE ACCOMPLISHMENTS Increasing number of cameras on 647 buses from two to four All buses support and police vehicles will have telematics for a total count of 1910 units Adding particulate traps to a percentage of buses Also partnering with University of Houstonrsquos Texas Diesel Testing and Research Center on emerging emissions reduction technologies
IDAHO NATIONAL LABORATORY ITS Scott Wold 671 467 2 152
NOTABLE ACCOMPLISHMENTS Replaced almost 75 percent of fl eet with fl ex-fuel vehicles (FFVs) and put 20 new hybrid-electric sedans and SUVs into service for total of 47 hybrid vehicles Began renewing aging bus fl eet increasing fuel economy by 20 percent and carrying 1 additional passenger per vehicle Mini-motor coaches planned to improve fuel mileage by 50 percent
CITY OF INDIANAPOLIS IN John Williams 4397 905 3 106
NOTABLE ACCOMPLISHMENTS Used over 20 key performance indicators (KPIs) to manage 5300 vehicles and pieces of equipment focusing on fi ve areas daily fl eet availability PM and repair operations supply and services administrative operations and customer service Also currently employ 13 ASE Master technicians
JOINT BASE LEWIS MCCHORD FLEET OPERATION WA Michor Gentemann 62 3500 3 100
NOTABLE ACCOMPLISHMENTS Continued to improve fl eet management information system (FMIS) to track man hours spent servicing vehicles and to review the Military Expenditure Limit helping to estimate costs Implemented new inspection process that saves time by pre-evaluating a vehicle before its pulled out of service and brought into the repair shop
KING COUNTY FLEET ADMINISTRATION WA Jennifer Lindwall 1950 364 2 76
NOTABLE ACCOMPLISHMENTS Acquired several clean vehicles including a hybrid service truck that has netted a 30 percent improvement in fuel effi ciency and two hybrid bucket trucks The purchase was offset with $120500 in grants The County fl eet has been right-sized by eliminating 43 under-utilized vehicles and has increased the use of shared vehicles
KNOX COUNTY TN Phillip May 1113 217 2 20
NOTABLE ACCOMPLISHMENTS Reduced total expenditures by 4 percent total department charges by 6 percent fuel usage by 5 percent and parts inventory by 24 percent while increasing production by 6 percent and improved turnaround time by 8 percent The shop earned its second Automotive Service Excellence (ASE) Blue Seal Certifi cation
MONROE COUNTY NY Melvin Rose 940 160 1 17
NOTABLE ACCOMPLISHMENTS Cooperative public-private partnership with Rochester Institute of Technology served as the model for the recently approved E-15 by the federal government Green initiatives and inter-municipal cooperation has led to increase in use of green vehicles reduction of duplicate equipment and the construction of green fueling stations
MONTEREY COUNTY CA Thomas Abear 2074 85 5 18
NOTABLE ACCOMPLISHMENTS Increased the number of hybrids in the Countyrsquos fl eet including hybrid pickup trucks and introduced biodiesel and retired or retrofi tted nearly 100 percent of on-road diesel vehicles with particulate trap fi lters Gave staff additional training opportunities through use of in-house kiosk to access online courses
MONTGOMERY COUNTY MD DEPARTMENT OF GENERAL SERVICES
Millie Souders 2297 0 1 45
NOTABLE ACCOMPLISHMENTS Instituted a fl eet performance improvement program utilizing employee input These employee-driven ideas netted improvements in key performance requirements including increasing police vehicle and administration vehicle availability and preventive maintenance completed in 24 hours to 987 percent
NEW YORK CITY POLICE DEPARTMENT NY Gregory Dimesa 8067 0 13 453
NOTABLE ACCOMPLISHMENTS Developed a proactive preventive maintenance program which compares maintenance history with current fueling mileage showing a 1-percent overall decrease in out-of-service rate and a 12-percent reduction in vehicles requiring a tow The Department is acquiring 373 more hybrid vehicles to join the 477 already in service
NORTH DAKOTA DOT STATE FLEET SERVICES ND Paul Hanson 3329 0 8 11
NOTABLE ACCOMPLISHMENTS Switched to synthetic transmission fl uid in the heavy trucks with automatic transmissions cutting required fl uid changes per year by a third and saving an estimated 1200 gallons of transmission fl uid and 450 man hours per year Also switched to purchasing heavy trucks with synthetic gear lube saving an estimated 750 gallons annually
PALM BEACH COUNTY FLA Douglas Weichman CAFM 2141 1584 3 60
NOTABLE ACCOMPLISHMENTS Implemented replacement rating system that was above the established replacement guidelines and established low-utilization reports to help make asset reduction decisions and stretch lifecycles In addition began purchasing low-rolling resistance tires and BOLT-brand locks for utility-type vehicles to help with key control
PALM BEACH COUNTY SHERIFFrsquoS OFFICE FL Alan Lane 2500 1300 3 32
NOTABLE ACCOMPLISHMENTS Increased focus on deputy safety with tires and brakes replaced on pursuit-type vehciles on a more regular basis eg if tires are worn to 532nds or brake pads are less than 6mm Repair intervals have been increased to a four month 4000 mile schedule saving about $400000 in the Departmentrsquos annual budget
PASCO COUNTY BOARD OF COUNTY COMMISSIONERS FL
Stephen McNaughton CAFM 966 920 3 39
NOTABLE ACCOMPLISHMENTS Implemented a Generator Task Force Program to align generator procurement disposal maintenance fueling and to maintain awareness of generator actions or agreements that impact County interests The fl eet uses a Specifi cation Committee as part of the process of procuring vehicles and equipment for the County
PRINCE GEORGErsquoS COUNTY MD Richard Hilmer 3243 12 2 57
NOTABLE ACCOMPLISHMENTS Due to a 20-percent reduction in staff caused by the recession the fl eet had to turn to upfi tting contractors to outfi t its latest group purchase of police vehicles Following this model 328 police vehicles were outfi tted for a savings of over $460000 in 2011 alone
PRINCE WILLIAM COUNTY VA Matthew Villareale 1107 177 1 35
NOTABLE ACCOMPLISHMENTS Fleet management increased its review of performance data and trends including the length of time by department that each vehicle has been in for service allowing for trending and shifting of priorities The fl eet maintained its E3 (Exemplary Environmental Enterprise) status with the Environmental Excellence Program
FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
GF07_Directoryindd 34GF07_Directoryindd 34 7511 34437 PM7511 34437 PM
USE THE FLEET TOOLBOX TO
Compare your eet using a bull robust benchmarking tool Analyze labor rates bull Reduce vehicle downtimebull Benchmark staf ng against similarly sized eetsbull Ensure JIT inventory processesbull Determine facility size requirementsbull Project employee and labor costsbull Network con dentially with other eet managersbull Review RFP samples and policy manualsbull Join a community of professionals with challenges bull similar to your own at www eettoolboxcom
Ensure JIT inventory processesbull
USE THE FLEET TOOLBOX TO
Compare your eet using a bullrobust benchmarking toolAnalyze labor rates bullReduce vehicle downtimebullBenchmark staf ng against similarly sized eetsbull
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GF Toolbox concept FINALindd 1 51311 110342 AM
GF0611toolboxindd 1 51311 114257 AMGF07_Directoryindd 35GF07_Directoryindd 35 7511 34439 PM7511 34439 PM
36 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
wwwfleetcertificationcom
Certify Your Fleet Operation
GF0711certificationindd 1 7111 100056 AM
RICHLAND COUNTY SC William Peters 1147 106 1 24
NOTABLE ACCOMPLISHMENTS Provides weekly fl eet status report to County administrators about vehicle availability and preventive maintenance services performed The fl eet division was instrumental in the development of the Countyrsquos Air Quality policy
SALT RIVER PROJECT AZ Jim Wood 1945 207 6 86
NOTABLE ACCOMPLISHMENTS By using fuel hedging the Department has remained close to its projected budget despite the volatility of the market Transportation Services was 3-percent under budget due in part to staff reductions and careful budget management
SAN ANTONIO WATER SYSTEM TX David Kilbourne 450 724 5 49
NOTABLE ACCOMPLISHMENTS Implemented a fuel card test program allowing drivers to use commercial stations and a GPS test program to monitor location and vehicle operations Set up a sewer cleaning equipment preparation team increasing line cleaning crew time by 40 minutes each day
SANDIA NATIONAL LABORATORIES FLEET SERVICES NM
Mark Crawford 808 2050 4 47
NOTABLE ACCOMPLISHMENTS Received the 2010 GreenGov Presidential Award for involvement in developing constructing and testing a solar-powered cart Uses a driving simulator to help train drivers through a series of computer-generated real-world scenarios
SKOOKUM FORT RILEYGSA WA Michael Powell 1211 380 1 7
NOTABLE ACCOMPLISHMENTS Introduced electric vehicles for use low-mileage use Provides detailed fl eet information to managers including VIN license tag information and the last preventive maintenance date
SNOHOMISH CO PUBLIC WORKS FLEET MGT DIV WA
Allen Mitchell 896 393 3 49
NOTABLE ACCOMPLISHMENTS Sold and redeployed 75 under-utilized vehicles reducing fl eet expenses by $827863 Reduced GHG emissions by 85 percent increasing the Departmentrsquos Evergreen Fleets program rating from a three- to four-star rating on the fi ve-star scale
STATE OF DELAWARE FLEET SERVICES DE Terry Barton 2344 0 0 37
NOTABLE ACCOMPLISHMENTS Because it has no operating repair or fueling facilities Fleet Services provides vehicles for $2645 per day including fuel maintenance 247 roadside assistance EZ Pass and GPS tracking Upgrades to the central operation system will increase ability to make reservations via the Internet freeing up fl eet resources
STATE OF GEORGIA DEPT OF ADMINISTRATIVE SERVICES GA
Ed Finnegan 21670 228 146 4
NOTABLE ACCOMPLISHMENTS Rolled out the ARI Insights Vehicle Mgmt System four months ahead of schedule Arranged to have a permanent rental car from Enterprise placed at state agency that did not qualify for an additional vehicle for a savings of $10000 a 23 percent drop from fees spent the previous years for the rental and staff pick-up and drop-off time
STATE OF KENTUCKY KY Forrest Banta 4723 0 1 28
NOTABLE ACCOMPLISHMENTS As part of the governorrsquos Smart Government Initiative the division is reviewing vehicle usage the possibility of self-insurance revising the take-home vehicle policy and establishing a short-termdaily rental contract The division purchased 125 alternative-fuel vehicles for an average increase in fuel economy of 55 mpg
TOWN OF BUCKEYE AZ Michael DePaulo 231 45 1 5
NOTABLE ACCOMPLISHMENTS Made the decision to outsource on-callafter-hours service for a total cost of $263 a savings of more than $13000 from the previous year Established a motor pool that included eight vehicles for all Town departments
UNIVERSITY OF CALIFORNIA DAVIS CA Richard Battersby 1000 300 1 26
NOTABLE ACCOMPLISHMENTS Through careful analysis and planning lowered operating expenses by 17 percent or $12 million To assist its customers and leadership the department developed an extensive array of fl eet metrics and reports designed to better enable vehicle and transportation decisions
UNIVERSITY OF WASHINGTON WA Jolie Tahara 653 0 1 18
NOTABLE ACCOMPLISHMENTS Reduced the number of yearly scheduled preventive maintenance visits by 30 percent with an overall fl eet availability of 95 percent Fleet services purchased fi ve hybrid step-vans and one hybrid paratransit shuttle to reduce both operating costs and CO2 emissions
VEHICLE AND TRAVEL SERVICES DEPARTMENT OF TECHNOLOGY MANAGEMENT amp BUDGET STATE OF
MICHIGAN MIJoyce Van Coevering 6910 308 1 32
NOTABLE ACCOMPLISHMENTS Streamlined the motor pool reservation system giving users 24-hour access to VTS vehicles The system FleetCommander tracks real-time utilization and displays graphs gauges online forms and a wide variety of reports based on consistent normalized data
WAKE COUNTY NC Thomas Kuryla 873 90 1 15
NOTABLE ACCOMPLISHMENTS Implemented a fuel management software system which allows employees to fi ll up without a fuel card and prevents misuse of County resources The system also collects data through the vehicle OBD connection such as odometer readings idle time run time and OBD codes
WASHINGTON STARE DEPARTMENT OF TRANSPORTATION (WSDOT) WA
Greg Hansen 2314 1354 37 209
NOTABLE ACCOMPLISHMENTS Adjusted its preventive maintenance schedules using fuel consumption as the basis for service rather than time as part of its efforts to reduce agency emissions by 15 percent of 2005 levels by 2020 Has implemented back-up camera and in-cab audible warning device technologies to improve safety and prevent equipment damage
ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
GF07_Directoryindd 36GF07_Directoryindd 36 7511 34439 PM7511 34439 PM
wwwfleetcertificationcomwwwfleetcertificationcom
in partnership with
GF05
-4311
Certify Your Fleet Operation
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38 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
AFFB11gfcindd 1 52711 74645 AM
2011 lsquo100 BEST FLEETrsquo JUDGESThe pool of judges for the 2011 100 Best Fleets spent countless hours reviewing applications following up with
nominees and lending their expertise to the program This yearrsquos judges were
2011 ELITE FLEETSThis prestigious award is given to the No 1 fl eet winners from the previous four years
which are still meeting the highest standards in fl eet excellence
2010 NO 1 FLEET CITY OF TROY MICH
2008 amp 2009 NO 1 FLEETHILLSBOROUGH COUNTY FLA
2007 NO 1 FLEETVOLUSIA COUNTY FLA
GEORGE BAKERDirector of Central Services
Volusia County Fla MARILYN RAWLINGSFleet Manager
Lee County Fla
MF
SAMUEL LAMERATOSuperintendent of Fleet MaintenanceCity of Troy Mich
STEVE RILEYDirector of Fleet OperationsCity of Coral Gables Fla
GF07_Directoryindd 38GF07_Directoryindd 38 7511 34443 PM7511 34443 PM
Register Now at wwwGreenFleetConferencecom
or call (800) 576 - 8788
OCTOBER 3-4 2011Gaylord Texan bull Grapevine TXThe Green Fleet Conference amp Expo is the only event which focuses
exclusively on environmental sustainability for car and truck fl eets Others may
touch on the subject but Green Fleet Conference amp Expo specializes in
it offering two intense concentrated days of education enterprising dialogue
and engaging exhibits If you are a fl eet manager in either the corporate or
government arena make room in your calendar for this must-attend event
PAST SPONSORS INCLUDE
Supporting Organization
GFC05-7411
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40 Government Fleet JulyAugust 2011
PUBLIC FORUM By Mike Antich
Why do many in senior
management or elect-
ed offi cials not listen
to their fl eet managers I know
many may dispute this asser-
tion but the reality is that many
public sector fl eet managers do
not have the ear of their manage-
ment and elected offi cials
Herersquos a real-world case in
point One fl eet manager relat-
ed to me that his management
hired an outside consultant to
analyze the performance of
the municipal fl eet and submit
recommendations for improve-
ment The fl eet manager relat-
ing this story to me is held in
high esteem by his peers and
has been very proactive Over
the past several years he made
detailed recommendations on
how to improve the Cityrsquos fl eet
operations however his recom-
mendations fell on deaf ears
When the consulting company
issued its follow-up report it
was enthusiastically received by
management and the city coun-
cil What was distressing to the
fl eet manager is that the consul-
tant recommended exactly what
he had recommended earlier
Why did his recommendations
fall on deaf ears while the al-
most identical recommenda-
tions made by the consultant
were met with enthusiasm
This dilemma is not solely
restricted to fl eet managers
The same complaint is heard
from in-house IT personnel
staff attorneys et al One reason
is that some management value
an outside opinion which
presumably is not vested to
a particular outcome These
proponents argue that a
consultant can offer a different
more objective perspective
about how a problem can be
solved Also consultants are
exposed to a variety of operations
and different methods used to
deal with the same issues facing
your operation But this theory
falls apart when the consultantrsquos
recommendations are identical
to the in-house manager and
one is accepted over the other
The reality is it is a deeper issue
of management not listening
to its in-house subject-matter
experts
Herersquos another example from
a different fl eet manager which
illustrates this point
ldquoMy outfi t hired an outside
consulting company to perform
a fi nancial and operational au-
dit When completing the audit
the consultant wrote a review
The opening comment in the
fi nal review was lsquoYour fl eet is
operating well under benchmark
averagesrsquo They then went on to
make further cost-saving rec-
ommendations After the review
meeting I sent several e-mails
to my reporting offi cials with a
single note lsquoWe paid this outfi t
how much to tell us thisrsquordquo
This fl eet manager went
on to summarize what is at the
heart of this problem ldquoMy point
is what a shame that manage-
ment all the way up the line
wonrsquot ask (then listen to) the
people who know their jobs as to
what would be good actions and
practices to take for operational
cost savings Of course this ap-
plies to all departments and not
just fl eet operations The bottom
line is when will management
learn to listenrdquo
However the blame isnrsquot all
one-sided In the fi nal analysis
many fl eet managers do a very
poor job in elevating their pro-
fessional stature in the eyes of
senior management The sad re-
ality is that if you donrsquot take the
lead in defi ning your expertise as
a professional fl eet manager and
showcasing your value to the
management team someone else
will do so which is often errone-
ous and the source of mispercep-
tions about your capabilities
UNDER-APPRECIATIONThese are turbulent times
for public sector fl eet managers
Many fl eet managers are under-
appreciated by user groups se-
nior management and elected
offi cials Sometimes the fl eet
manager is at fault because he or
she does a poor job of promoting
themselves and their department
to management When money is
scarce and budgets are tight or
need to be cut fl eet managers
quickly fi nd themselves on the
radar screen of elected offi cials
the local news media and tax-
payer watchdog groups
How do you prove you are
doing a good job You may think
you manage a well-run fl eet but
do you have the metrics to sub-
stantiate this assertion If you
can quantify the performance
of your operation to manage-
ment and elected offi cials they
are more likely to appreciate the
value of the service provided
However this lack of un-
derstanding by management is
often the root of inquiries that
put fl eet managers on the defen-
sive attempting to justify their
performance Fleet managers
should not assume management
understands their business and
knows they are doing a good job
If you want to demonstrate you
are competitive you need to de-
velop and measure on an ongo-
ing basis specifi c performance
metrics valuable to your user de-
partments that are available for
review by all interested parties
In todayrsquos weak tax base
fl eet managers can save taxpay-
er dollars by implementing ef-
fective fl eet policy maximizing
fl eet utilization right-sizing the
fl eet optimizing user depart-
ment productivity all while re-
ducing operating expenses The
sad part is that many fl eet man-
agers are not vocal about their
achievements and management
is not fully cognizant of their
contributions to achieving these
goals Fleet managers must be
viewed as valuable members of
the overall management team if
for no other reason than the fact
that they are managing tens of
millions of dollars of taxpayer
assets used to provide the ser-
vices taxpayers demand
Irsquoll admit that I too am mys-
tifi ed by the under-appreciation
of many fl eet managers I am
continually impressed by the
caliber of todayrsquos public sector
fl eet managers and how they
overcome the challenges they
face day-in and day-out Each
year fl eet managers and their
teams struggle to do more with
less money Perhaps it is be-
cause the personalities of many
fl eet managers who are humble
by nature and not prone to self-
promotion
It is high-time senior man-
agement and elected offi cials
realize the value of their fl eet
managers and utilize this ex-
pertise to its fullest extent My
message to senior management
is a simple one Listen to your
fl eet manager
Let me know what you think
mikeantichbobitcom
MESSAGE TO MANAGEMENTLISTEN TO YOUR FLEET MANAGER
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and with 60 fewer emissions mdash thanks to ROUSH CleanTech Liquid Propane Injection fuel systems
Propane autogas fuel systems by ROUSH CleanTech let you operate on a price-stable North American-
sourced fuel with no engine modifications required That means yoursquoll get all the benefits of propane
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PERFORMANCE IDENTICAL
VEHICLE WARRANTY IDENTICAL
FUEL COSTS 30 LESS
EMISSIONS 60 LESS
PROPANE AUTOGAS VS GASOLINE
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UPFITS AVAILABLE
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- GOVF_991_NO_BOX
- GOVF_992
- GOVF_1
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14 Government Fleet JulyAugust 2011
Thirty-eight-year fl eet veteran Sam
Lamerato CPFP superintendent
of fl eet maintenance for the City
of Troy Mich was named the 2011 Public
Sector Fleet Manager of the Year by Gov-ernment Fleet magazine at the 2011 Gov-
ernment Fleet Expo amp Conference June 8
in San Diego
Lamerato was one of three fi nalists that
also included Paul Condran equipment
maintenancefl eet manager of the City of
Culver City Calif and Erle Potter PE
CEM state equipment manager of the Vir-
ginia Dept of Transportation (DOT)
Joe Frantz vice president sales sup-
port of award sponsor ARI presented the
award to Lamerato who thanked his staff
industry peers Government Fleet maga-
zine family and fellow fl eet managers
ldquoIt is an honor Irsquom thankful for all of
my mentors which includes all of you
other fl eet managers out thererdquo Lamerato
said ldquoIrsquom thankful to my staff Irsquom thank-
ful to my wife of 36 years for sticking by
me and understanding what I and those of
us in the public sector have to do to serve
the public mdash encourage your staff to be
better and make your systems communi-
ties and departments sustainablerdquo
Lamerato also said he owes thanks to
his biggest life infl uences his parents
ldquoMy father led by example of dedica-
tion and leadership in his workrdquo he said
ldquoTo this day he will call me at night and
ask lsquoDid the City get its moneyrsquos worth to-
dayrsquo My answer is always lsquoYes dad and
then somersquo rdquo
The City of Troyrsquos Sam Lamerato was awarded Government Fleet magazinersquos 2011 Public Sector Fleet Manager of the Year honor Lamerato helped implement a successful insourcing program and led to the Cityrsquos No 1 spot in the ldquo100 Best Fleetsrdquo in 2010
BY CHERYL KNIGHT
SAM LAMERATO NAMED 2011 NAMED 2011 PUBLIC SECTOR PUBLIC SECTOR FLEET MANAGER FLEET MANAGER OF THE YEAROF THE YEAR
GF07_PSFMOYindd 14GF07_PSFMOYindd 14 7511 31922 PM7511 31922 PM
Government Fleet JulyAugust 2011 15
HONORED FOR INITIATIVES amp INDUSTRY INVOLVEMENT
Lameratorsquos initiatives include the suc-
cessful implementation of an in-sourcing
program by the International City Manage-
ment Association being named the 2010
No 1 Fleet in the ldquo100 Best Fleetsrdquo receiv-
ing the Professional Manager of the Year
award for Public Fleets from the American
Public Works Association (APWA) and
developing organizing and producing two
fl eet conferences
He is also a member of the APWA (at
both the state and national level) the Rocky
Mountain Fleet Management Associa-
tion (RMFMA) past chair of the APWA
Fleet Service committee past chair of the
APWA CPFP Governing council Chrysler
Police Advisory board and contributing
author of several APWA fl eet manuals
With an annual fl eet budget of $75 mil-
lion the City of Troyrsquos fl eet department
includes 16 full-time employees on a two-
shift operation and two maintenance facili-
ties Lamerato manages a fl eet of more than
500 pieces of equipment used for 15 public
services departments including fi re police
public works engineering assessing build-
ing and parks and recreation personnel
He also oversees two fueling locations
13 in-sourced service agreements and the
security and maintenance of the public
works facility
RUNNING THE CITY FLEET LIKE A BUSINESS
Lamerato believes a municipal fl eet
needs to be run like a business
ldquoThe fl eet manager must keep his fi nger
on the pulse of his customers to ensure he
is providing the best most economical and
most timely services available in the areardquo
he said
He also stressed the need for continual
communication with City management and
department directors to ensure the fl eet di-
vision meets all expectations
ldquoI think what makes anyone successful
is a passion for their job It is not an 8-5
job for me mdash it is 247rdquo he pointed out ldquoI
am always observant searching for new or
better ways to improve our operation and
reduce our costs while providing depend-
able and effi cient vehicles and equipmentrdquo
Lamerato also emphasized that an im-
portant part of the Cityrsquos smooth-running
operation comes from a devoted team well-
trained staff and technicians who work to-
gether to give the best and most-effi cient
service to the City of Troyrsquos customers
ldquoOver the years wersquove developed a very
dedicated team of fl eet professionals who
enjoy the challenges of todayrsquos vehicles and
technologyrdquo he said ldquoThe team takes ex-
treme pride in their work which is demon-
strated by their fi nished products complet-
ed on schedule and to a high standardrdquo
Lamerato also pointed out the impor-
tance of assembling a team that includes
complementary talents and strengths
ldquoThey constantly impress me with their
technical skills and their professionalism
shown both at work and in their personal
livesrdquo he said ldquoThis crew loves a chal-
lenge and has a reputation for their inno-
vations and creativity while being mindful
of the time and cost on each repair This
earned them fi rst place in lsquo100 Best Fleetsrsquo
in 2010rdquo
After the ldquo100 Bestrdquo recognition the
City council and management acknowl-
edged the fl eet division during a council
meeting attended by staff which was tele-
vised throughout the City
The staff also was provided embroi-
dered shirts and shoulder patches for their
uniforms displaying their No 1 status in
ldquo100 Best Fleetsrdquo
ldquoI would not be where I am today with-
out the infl uence of countless other peers
and fl eet professionals who through net-
working help me grow in my professionrdquo
Lamerato said
IN-SOURCING PROGRAMS HELPS SUSTAINS FLEET DIVISION
Due to the Cityrsquos proactive in-sourcing
program which began eight years ago
the fl eet has successfully weathered the
storm of todayrsquos tougher economic times
The International City Management As-
sociation (ICMA) reviewed the City of
Troyrsquos fl eet operation and found the fl eet
Population 85000Size 36 square milesCity Fleet More than 500 vehicles including Fire and Police two mainte-nance locations with 16 employeesVehicle Info The City owns and operates 500-plus units including a wide range of equipment types mdash from lawn mowers to fi re apparatus
CITY OF TROY MICH FACTS
The City of Troy Mich fl eet services has in-sourced a signifi cant amount of work proving it to be competitive
The Cityrsquos smooth-running operation comes from a devoted well-trained team who work together to provide the best service possible
Sam Lamerato CPFP superintendent of fl eet maintenance for the City of Troy Mich proudly displays a Ford Escape Hybrid
GF07_PSFMOYindd 15GF07_PSFMOYindd 15 7511 31929 PM7511 31929 PM
16 Government Fleet JulyAugust 2011
F L E E T M A N A G E R O F T H E Y E A R
division sustainable
ldquoThe division has in-sourced a signifi -
cant amount of work to more than replace
the reduction of in-house vehicles and equip-
ment and has proven to be competitive in
cost comparisons with contracting vendors
in the private sectorrdquo Lamerato said
This fi nding resulted in the fl eet divi-
sion maintaining current staffi ng and fund-
ing at a time when other divisions were fac-
ing reductions to their budgets and staff
ldquoWhat began with a phone call from a
neighboring city offi cial eight years ago
evolved into 11 signed service agreements
with neighboring communities and school
districtsrdquo he said
Because many cities are dealing with
reduced revenues which in turn reduce the
cityrsquos budget Lamerato emphasized the
importance for fl eet managers to be able to
defend the vehicle replacement fund
ldquoBy having a vehicle replacement
scorecard and backup information on the
cost consequences of vehicles not being re-
placed on a timely basis the fl eet manager
will be prepared to answer challenges by
City management and councilsrdquo he said
He also added that the fl eet manager
must be able to defend their budgets by
having knowledge of what the Cityrsquos fully
burdened shop rate is compared to the sur-
rounding privately owned repair facilities
its direct and indirect repair ratios and its
vehicle-to-technician ratio
EDUCATIONAL PROGRAMS amp INDUSTRY NETWORKS
One of Lameratorsquos personal philoso-
phies exemplifi es the need for educational
programs for City management as well as
citizens to make them aware of the impor-
tance of a well-run fl eet operation to the
overall services provided to them
ldquoTodayrsquos fl eet managers need to spend
time on their shop fl oor reviewing repair
techniques of their staff and attending
training seminars and conferences to net-
work with their peers to broaden and rein-
force their management skillsrdquo he said
Lamerato himself stays actively in-
volved in the industry and personally
helped develop organize and produce two
fl eet conferences
For the past 15 years he has been
co-chair of Education for Michigan
APWA While developing educational
programs for Public Works professionals
for streets water and engineering depart-
ments during that time he noted there
were very few affordable programs geared
toward fl eet personnel
ldquoI made it a goal to develop two pro-
grams a year centrally located in the state
and specifi cally addressing upcoming
changes and current challenges to fl eet op-
erationsrdquo Lamerato said
The programs were opened up to in-
clude vendor booths and equipment dis-
plays While these programs started off on
a smaller scale they quickly grew to sell-
out capacities with waiting lists for ven-
dors display space and even speakers
ldquoWhen reviewing the evaluations at-
tendees comment on the sessions being ex-
tremely helpful in solving current issues and
the opportunity to network with fellow fl eet
personnel and vendorsrdquo Lamerato said
Moving forward Lamerato will continue
to collaborate with city managers and other
city divisions to ensure the City of Troyrsquos
ongoing success for its fl eet division
ldquoWe will continue to work toward our
common goal of providing the best most-
effi cient service for the tax dollars spentrdquo
he said
EDUCATIONbull September 1974 graduate of MOTECH
Automotive Education Centerbull State of Michigan Master Certifi ed
Mechanic amp ASE Master Certifi ed Auto amp MediumHeavy Truck
EMPLOYMENTbull September 1974 Hired by the City of
Troy as Municipal Service Employee (MSE) mdash D classifi cation ndash Serviceman
bull December 1974 Promoted to MSE mdash F classifi cation ndash Mechanic
bull July 1976 Promoted to MSE mdash G clas-sifi cation ndash LeaderHeavy Equipment Mechanic
bull July 1982 Promoted to Temporary Field Supervisor
bull August 1982 Promoted to Superinten-dent of Fleet Maintenance
HOBBIESFAMILYbull Hobbies Traveling fi shing home
improvement and the restoration of a 1966 Ford Mustang
bull Family Wife of 36 years one son two daughters two sons-in-law and four grandchildren
bull Life infl uences and mentors His par-ents former Troy City Manager Frank Gerstenecker and former Public Works Director Donald Spurr
GETTING TO KNOW SAM LAMERATO CPFP
One of the Cityrsquos staff members is shown re-viewing work performed on a fi re apparatus
Lamerato believes in the importance of as-sembling a team that includes complemen-tary talents and strengths
The Cityrsquos mechanics enjoy the challenges of todayrsquos vehicles and technology
The City of Troy oversees more than 500 vehicles including fi re and police and two maintenance locations
GF07_PSFMOYindd 16GF07_PSFMOYindd 16 7511 31932 PM7511 31932 PM
raquo ARI proactively helps the State of Georgia whose fleet exceeds 21000 vehicles
And along with those savings achieve seamless integration of fleet systems and technology for better efficiency
and productivity With our dedicated team and specialized support staff we understand and can serve the
unique needs of government fleets Work in partnership with ARI to build the fleet solution thatrsquos right for you
Learn more 1-800-477-4715
Read the full story and more at wwwarifleetcompartnersatwork
We helped them save their capital
Read the State of Georgia success story at wwwarifleetcompartnersatwork
ARI is the proud sponsor of the 2011 Public Sector Fleet Manager of the Year
Driven fleet professionals Driving results
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18 Government Fleet JulyAugust 2011
In 2005 the City of Portlandrsquos City-
Fleet was unranked among the 100
Best Fleets With unhappy custom-
ers little trust and a lack of belief in
their own efforts CityFleet faced an up-
hill battle
Now just a few short years later the
fl eet has been named No 1 among the
100 Best Fleets mdash and has a long list of
accomplishments and proven progress to
back up the title
RISING FROM THE ASHES TO A NEW DAY
In 2005 things looked dour for the
fl eet But at the end of that year the City
hired John Hunt mdash fl eet manager for the
City of Fresno at the time and that yearrsquos
winner of Government Fleetrsquos Public Sec-
tor Fleet Manager of the Year With prov-
en successes the City of Portland hoped
he could breathe new life into the fl eet
Little did they know that over the next
few years Hunt and CityFleet staff would
transform as a team that would rise so
swiftly through the ranks mdash from No 78
in 2006 No 9 in 2007 No 4 in 2008 and
2009 No 2 in 2010 and now No 1
Despite such a dramatic climb on the
day of the announcement Hunt was still
unsure if hersquod secured the top spot mdash
right up until the moment the winner was
announced
ldquoEach year is a new competition with a
fresh clean slate We were No 2 last year
but we knew that didnrsquot mean we couldnrsquot
be beat by another organizationrdquo he said
ldquoBeing named among the 100 Best is
quite an honor because it means that an
organization has made a conscious deci-
sion to improve Portland staff made the
commitment and we are very excited to
be named No 1 this yearrdquo
When Hunt was hired in 2005 the
fl eet had a less-than-stellar reputation and
major hurdles to overcome Fleet needed
to boost operational effi ciency improve
services and fi nd a way to save money
On top of that were greater less tangible
challenges building trust with custom-
ers demonstrating proven best practices
and most of all possessing a high level
of faith
So how did the fl eet get turned around
Hunt said it started with relationships
ldquoThere may be many but I think the
basic secret to success is building trust
and reliability with your team custom-
ers your boss and the elected offi cialsrdquo
he said
Hunt started by identifying employee
strengths and matching them to the right
jobs After creating this strong founda-
tion for the fl eet he looked for opportu-
nities for improvement then gave fl eet
staff tools to help them advance and
achieve success Most importantly he
believed in his team
ldquoWe have staff members who have
been with CityFleet for nearly 30 years
That institutional knowledge is invalu-
able We listened to their ideas for im-
provement and empowered them Once
everyone in the organization believed in
themselves the stakeholders began to
believe in CityFleetrdquo he said ldquoOur staff
is our most valuable resource and City-
Fleet staff worked hard to improve over
the last fi ve years The team has shaped
a refreshed fl eet organization through
monumental changes in business perfor-
mance motivation work environment
attitude effi ciency communication and
cost-effectivenessrdquo
RELATIONSHIPS BUILD THE FLEETHunt and his team also worked very
hard to build customer relationships
They knew creating trust with its custom-
ers was a must for the success of the fl eet
ldquoBuilding trust is important because we
deal with equipment that must be main-
tained properly for the safety of City em-
ployees and the publicrdquo Hunt said ldquoAs a
service provider our goal is to deliver ex-
cellent service to our customers Under-
A SWIFT RISE TO FAMEFrom an unranked position in 2005 to No 2 last year the City of Portland Ore CityFleetrsquos dedication helped the organization shoot quickly to the top and be named No 1 one among the ldquo100 Best Fleetsrdquo
BY SHELLEY MIKA
A few of the accomplishments that have helped the City of Portland Ore rise to the top of the 100 Best Fleets program includebull Accelerated staff development and trainingbull Right-sized fl eet resulting in $4 million in
savingsbull Reduced overtime costs by 89 percentbull Doubled total ASE Master technicians on
staff
AT A GLANCE
GF07_Winnerindd 18GF07_Winnerindd 18 7511 32011 PM7511 32011 PM
Government Fleet JulyAugust 2011 19
standing their needs is the fi rst step and
we strive to provide service in a way that
makes customers want to come to usrdquo
With this charge in mind CityFleet
asked its customers to evaluate fl eet
analyzed the results then targeted large-
scale improvements When individual
concerns arose CityFleet addressed them
face-to-face whenever possible If it was
not possible to do so in person staffers
picked up the phone Then they acted
ldquoAs CityFleet continued to deliver on
promises customer trust in the organiza-
tion grewrdquo Hunt said
Customer satisfaction soon rose now
reaching astonishing levels CityFleet
reached a 98-percent customer satis-
faction rating even with a workload of
27000 work orders each year In fact
recent customer survey scores were more
than double the second-best service pro-
viders in the City
ldquoThese are spectacular results by
any measurerdquo Hunt said ldquoBut the short
time frame in which CityFleet developed
best practices implemented them and
tracked the results is especially impres-
sive And the fact that the results of the
survey indicated that CityFleet improved
more than any other city service surveyed
is astoundingrdquo
As customer satisfaction has continued
to improve so has employeesrsquo belief in
their abilities ldquoEmployees now feel pride
in their workplace see satisfi ed custom-
ers and have come to trust the managers
and themselvesrdquo Hunt said
A LONG LIST OF ACCOMPLISHMENTS
While it rates high among the reasons
CityFleet is successful customer and em-
ployee satisfaction are only the beginning
of a long list of accomplishments To list
all of them over the last year mdash let alone
the last fi ve years mdash would fi ll the pages
of Government Fleet In fact there was
only room for the top highlights on its ap-
plication
ldquoThere are so many other good things
we are doing I kept thinking of more
things I wish we would have added even
after the application had been submittedrdquo
Hunt said
However a few of the fl eetrsquos most
notable accomplishments are as follows
CityFleet
bull Accelerated staff development and
training
bull Right-sized the Cityrsquos fl eet by 192
units saving $4 million
bull Improved repair turnaround times
customer satisfaction and competi-
tiveness
bull Doubled the number of Automotive
Service Excellence (ASE) certifi ed
Master Technicians by offering cer-
tifi cation pay
bull Reduced overtime costs by 89 per-
cent through a more streamlined
workfl ow and new shop tools
bull Reduced commercial repairs by $1
million over two years through reor-
ganization of shop operations
bull Reduced parts costs by $300000 (36
percent) through bar coding inven-
tory management market analysis
and volume purchases
bull Became certifi ed as an Eco-Logical
Business by the Pollution Prevention
Excellence program
bull Recouped $1 million at auction for
the fl eet replacement fund
bull Signifi cantly greened the City fl eet
with the expanded use of hybrid
electric diesel particulate fi lters in-
cab heaters and alternative fuels mdash
developing the largest green fl eet in
the region
bull Implemented recycling efforts
purchased a rock crusher capable
of producing 160 tons of material
per hour use of refi ned oil scrap
metal and battery recycling and
removal of 2200 yards of contami-
nated soil
(Far left) John Hunt fl eet manager for the City of Port-land Ore motivates staff and proudly displays the teamrsquos ldquo100 Best Fleetsrdquo trophy which celebrates the whole teamrsquos efforts Fleet staff members are pictured maintaining ve-hicles and providing necessary repairs
GF07_Winnerindd 19GF07_Winnerindd 19 7511 32013 PM7511 32013 PM
20 Government Fleet JulyAugust 2011
1 0 0 B E S T W I N N E R S
GF0111ferrellgasindd 1 122010 122740 PM
bull Overall reduced the operating bud-
get by $17 million over the last
year and $5 million over the last
two years through new reporting
analysis right-sizing business part-
nerships computer programs time
standards inventory management
staff analysis and implementation
of a new fuel system
Hunt attributes the fl eetrsquos success to
committed staff a competitive business
model and the implementation of key
fl eet best practices He also continually
relies on the advice of past and present
fl eet managers and fl eet organizations
like the American Public Works Asso-
ciation (APWA) National Association
of Fleet Administrators (NAFA) Public
Fleet Managers Association and the Or-
egon Public Fleet Managers Group
ldquoPublic sector fl eets are not in direct
competition with one another so we
share valuable information and ideas all
the time between organizationsrdquo he said
ldquoMany years ago a great fl eet manager
used to say lsquosave your money hard times
are comingrsquo This lesson along with
many others helped prepare us for these
tough fi nancial timesrdquo
LESSONS LEARNED AND TRUST CULTURE BUILT
Along the way Hunt and his team
have learned some valuable lessons other
fl eets can benefi t from too Hunt said
chief among them is building a high trust
culture Part and parcel to that are open
lines of communication and continued
collaboration mdash like the weekly team
meetings he holds listening to concerns
and working directly with staff
Hunt said another excellent way to pro-
mote communication is by establishing a
Labor Management Committee (LMC)
which provides a regular structure for
sharing opinions and suggestions ldquoFor us
the group has become a cohesive force for
change and improvementrdquo he said
In terms of working with customers
Hunt and his team live by the notion of
treating customers the way they would want
to be treated by service professionals
And for the fl eet overall he recom-
mends being proactive rather than reac-
tive and investing heavily in the staff
ldquoGo out and meet with your customers to
fi nd out what they need and show them
that you are listening We proactively
meet with our customers fi nding ways to
help them achieve their goalsrdquo he said
ldquoEncourage teamwork and listen to your
staff mdash they know the business and they
work directly with the customers They
are your greatest assetsrdquo
OFFERING A SINCERE THANKS TO THE INDUSTRY
Hunt said he owes many thanks to
those who helped him lead his fl eet to
success For starters he thanks Govern-ment Fleet INVERS Mobility Solutions
and Tom Johnson for making the program
possible And of course he thanks his own
partners at the City mdash the Mayor and City
Council the Offi ce of Management amp Fi-
nance leadership team the customers and
of course the CityFleet team
ldquoCityFleet collaborates daily to pro-
vide excellent service and fi nd solutions
to each challengerdquo he said ldquoOnce we had
built trust our customers were willing to
provide us with feedback and help us to
understand special project needs from an
operations perspectiverdquo
He also extends gratitude to his
peers ldquoThere are many fl eet profession-
als who donate their time and fl eet anal-
ysis to others in the industry All they
want in return is for another fl eet to be
successful and for the betterment of the
fl eet industry in generalrdquo he said ldquoThis
includes past and present fl eet manag-
ers manufacturers and our vendors Irsquod
like to thank all of those folks for giving
generously to the fl eet industryrdquo
Last he lends a gracious nod to all of
the fl eet families ldquoTheir encouragement
and support make it possible for us to come
to work and do well each dayrdquo he said
STRIVING FOR CONTINUED SUCCESS
As Hunt refl ects on his fl eet be-
ing named No 1 he looks to the hard
work of his team the hard work of his
100 Best competition and the drive the
100 Best program offered his fl eet in its
rise to success ldquoI am extremely proud
of our team both at CityFleet as well
as the bureaus we serve and how we
work together to meet the challenge of
delivering quality service in these tough
economic timesrdquo he said ldquoIt feels great
to be named the No 1 Fleet in North
America but humbling at the same time
All of the fl eets that entered the 100 Best
Fleets program are doing good things
and continue to improve every day The
program is great in that it provides fl eets
with a road map for progressrdquo
Always focused on continuous im-
provement Hunt is sure to celebrate the
success on behalf of the hard work of his
team but is also quick to set new goals
ldquoCityFleet has made a conscious effort
over the last few years to build up the core
foundation of business operationsrdquo Hunt
said ldquoNow we are ready to move forward
and explore new challengesrdquo
SOURCEJohn Hunt fleet manager City of Portland Ore E-mail johnhuntportlandoregongov
CityFleet employees log an average 27000 work orders per year and recent customer service scores have been steadily increasing
GF07_Winnerindd 20GF07_Winnerindd 20 7511 32018 PM7511 32018 PM
When it comes to alternative fuels propane is far and away the best alternative
855-4AUTOGAS
GF0111ferrellgasindd 1 122010 122740 PMGF07_Winnerindd 21GF07_Winnerindd 21 7511 32020 PM7511 32020 PM
22 Government Fleet JulyAugust 2011
The 4th annual Government Fleet
Expo amp Conference (GFX)
held at the San Diego Conven-
tion Center in Southern California
June 6-8 brought together more than
550 public sector fl eet professionals
and industry suppliers
Former MLB all-star pitcher Dave
Dravecky opened with an inspirational
keynote address and Denton Cinque-
grana senior markets editor at OPIS
gave a keynote speech on the state of
the fuel market The conference includ-
ed the 2011 Public Sector Fleet Man-
ager of the Year and ldquo100 Best Fleetsrdquo
awards ceremonies engaging presenta-
tions and panels featuring fl eet experts
numerous networking opportunities
more than 85 exhibit booths and a
chance to explore San Diegorsquos Gaslamp
Quarter
Next yearrsquos event is scheduled for
June 18-20 2012 at the Colorado Con-
vention Center in Denver
Event coverage and an extended
photo gallery are available at www
gfl eetcom Keywords GFX 2011
2011 EXPOUNITES FLEET PROFESSIONALS IN SUNNY SAN DIEGO
Three days of sessions keynote speeches and networking gave at-tendees ideas solutions to take back and test in their fl eets
(Above left) Aaron Alvarado from City of Tempe Ariz conducts a session(Above right) MLB all-star pitcher Dave Dravecky presents a keynote
A networking power session on ldquoFleet Challenges and Solutionsrdquo brought fl eet professionals together to help each other reach their common goals
A pre-session on best practices from the 100 Best Fleets title ldquoLeading the Wayrdquo drew a crowd of fl eet managers looking for ideas to become one of the ldquobestrdquo
GF07_GFXindd 22GF07_GFXindd 22 7511 32054 PM7511 32054 PM
Government Fleet JulyAugust 2011 23
PHO
TOS
CO
UR
TESY
STE
VE
RIL
EY
The GFX show fl oor was packed full of new vehicles and informative displays Attendees spent quality time on the show fl oor learning about new technology and innovations
The 2012 Chevrolet Caprice Police Patrol Ve-hicle was on display
Mitsubishirsquos iMiEV zero-emissions vehicle packs a lot of punch in its small package
MEMA brought an Altec AT37-G telescoping ar-ticulating aerial truck to the show fl oor
Ford and Azure Dynamics brought the Transit Connect Electric to the show
Chevroletrsquos new CNG van was on display which will also be available in an LPG version
LeasePlan amp NJPA sponsored a networking evening at the Hard Rock Cafe
(Above amp Below) At the fi rst opening recep-tion event attendees were given opportuni-ties to network and grab a bite to eat
(Above) EnviroGuard had its low polluting lawn mowers on display
(Left) Attendees had several op-portunities to visit with vendors
(Right) Informative displays and on-site product demos were pro-vided at several booths
GF07_GFXindd 23GF07_GFXindd 23 7511 32105 PM7511 32105 PM
24 Government Fleet JulyAugust 2011
FPAR00360_D209891_VINad_R03indd 1 6911 255 PM
WT0711fordpartsindd 1 61011 43215 PM
The 100 Best Fleets recognizes and rewards peak-performing fl eet operations in North America and identifi es and encourages ever-increasing levels of performance improvement
1 PORTLAND OR John Hunt CPFP 2490 400 7 77
NOTABLE ACCOMPLISHMENTS Despite constantly declining budgets the fl eet accelerated staff development and ramped up training to expand its collective knowledge base The effort dramatically improved repair turnaround times and customer satisfaction Fleet also successfully negotiated ASE Master technician pay doubled personal tool allowance expanded shop tools and increased technician salaries for 2012
2 SAN BERNARDINO COUNTY CA Roger Weaver CPFP 3500 400 6 83
NOTABLE ACCOMPLISHMENTS Implemented comprehensive centralization initiatives with major users (sheriff fi re special districts human services and public works) In response to the economic downturn the department reported cumulative savings andor cost avoidance of $4114135 (FY2010-11 year-to-date and estimated) Some of these reductions are ongoingrecurring from previous years for a grand total of $171 million over the last seven years A ldquoNew Employee Handbookrdquo covering County safety and departmental policies was produced and also reviewed annually during work performance evaluations with all current employees
3 CITY OF COLUMBUS OH Kelly Reagan 3035 2884 4 120
NOTABLE ACCOMPLISHMENTS The City is currently constructing what will be the Cityrsquos fi rst compressed natural gas (CNG) fueling station and the largest and only fast-fi ll CNG station with public access in Ohio The City also increased morale Investments in training and safety equaled tangible results in the morale of City technicians Currently 83 percent of City mechanics are ASE certifi ed 55 percent are Master ASEs (73 employees hold 543 ASE certifi cations) The City also obtained the ASE Blue Seal for the fourth time in 2011 Due to the Cityrsquos increased focus on training testing and safety it has been able to steadily reduce its parts and services expenses thus reducing billing to City agencies
4 CITY OF CONROE TX Thomas Higgs 300 193 1 6
NOTABLE ACCOMPLISHMENTS In 2010 the City implemented an Interlocal Agreement with two external customers adding a total of 75 vehicles without adding a technician and estimated revenues of $83000 or approximately 8 percent of current approved budget Internal fl eet availability was increased from 96 percent to 98-plus percent for internal customers The City saved additional funds by negotiations with parts suppliers for increased discounts and technology utilization It has maintained certifi cation as an ASE Blue Seal shop for the past four years and 100 percent of staff is ASE certifi ed
5 CITY OF CULVER CITY CA Paul Condran 582 32 1 38
NOTABLE ACCOMPLISHMENTS The City held its second Regulatory Technical Summit in 2010 bringing together reps from more than 50 citiesagencies and industry policy makers The fl eet has also accomplished a sustainable fl eet progression 85 percent of the heavy-duty fl eet operates on CNG 28 percent of light-duty overall on-road fl eet is alternative fuelhybrid The City re-powered 12 heavy-duty CNG transit buses with the newest Cummins CNG engines using a $360000 grant The City was also the winner of the 2010 NAFA Fleet Management Association Sustainable Fleet Award for heavy-duty fl eets and has consistently ranked in the top 20 ldquo100 Best Fleetsrdquo since 2004
6 POLK COUNTY FL Bob Stanton CPFP 2575 332 11 35
NOTABLE ACCOMPLISHMENTS The County insourced its third County municipal fl eet operation (City of Ft Meade Fla) into fl eet operations Since 2010 the County has absorbed three municipal fl eet operations The Countyrsquos vehicle leasing program has been expanded to include County municipal governments allowing municipalities to spread limited capital resources over a broader range of vehicles It began using Craigslistcom to sell parts from salvaged vehicle The County also formed and leads a local consortium consisting of the Polk School Board City of Bartow Fla local Florida DOT district offi ce and the County to explore a partnership to collectively bring CNG into the County
7 CITY OF MOLINE IL JD Schulte CPFP 182 215 1 11
NOTABLE ACCOMPLISHMENTS The City has completed negotiations with a vendor selected to remove all lead wheel weights from inventory and supply the City with lead-free weights All Allison World Transmissions have been converted to a fully synthetic fl uid and oil-drain intervals were extended on these units to a full four years All City technicians use laptops on their toolboxes with the ability to view a live dashboard feed for fi ve key performance indicators (KPIs) Technicians are now able to see shop turnaround time for work orders open work orders by status scheduled versus non-scheduled repairs technician productivity by percentage and work orders with potential comebacks
8 CITY OF COLORADO SPRINGS CO Tom Monarco 2468 2053 8 67
NOTABLE ACCOMPLISHMENTS In 2010 the City completed the upgrade of its fl eet information system partnering with one of its customers City Transit to share costs of the upgrade and training It completed its upgrade of the fuel system which consisted of upgrading 11 sites that dispense nearly 22 million gallons of fuel annually Through the use of fuel futures pricing in 2010 the City saved nearly $5 million Fleet has another fuel contract in place for 2011 that should save the City another $4 million
9 CITY OF LOS ANGELES CA Richard Coulson 6007 5102 29 421
NOTABLE ACCOMPLISHMENTS Through evaluating fl eet to ensure it is the right size for operations the City reduced total inventory by more than 900 units Parts expenditures were reduced by carefully identifying preventive maintenance (PM) schedules PM checklists were also revised to maximize technician effi ciency The City has also worked to educate policy makers regarding the ldquoscience of fl eet maintenancerdquo It invested time educating policy makers about the cause and effect relationships between deferring maintenance and deferring vehicle replacements as well as provided tours of fl eet facilities
TOP PUBLIC SECTOR SPONSORED BY
FLEETS RECOGNIZED
RANK FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
Now with Hillsborough County Fla
GF07_Directoryindd 24GF07_Directoryindd 24 7511 34425 PM7511 34425 PM
With 24-hour access FordPartscom allows you to fi nd everything you need anytime you want The VIN search feature is a simple solution to fi nding the exact part you need to get the job done right Therersquos no better way to order parts than FordPartscom
ANY FORD PARTANY TIME
Let VIN search do the work
And you can order any time mdash so therersquos less downtime
FPAR00360_D209891_VINad_R03indd 1 6911 255 PM
WT0711fordpartsindd 1 61011 43215 PMGF07_Directoryindd 25GF07_Directoryindd 25 7511 34427 PM7511 34427 PM
26 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
10 CITY OF RIVERSIDE CA Kris Martinez 1041 320 2 35
NOTABLE ACCOMPLISHMENTS Alternative-fuel use by City vehicles increased The total of alternative fuel in use by the City has increased by 12 percent from 43064 to 48893 gallons of CNG per month reducing air emissions and fl eet operating costs due to the low cost of CNG The percentage of alternative-fuel vehicles in fl eet has increased dramatically The number of targeted vehicle classes has increased from 53 percent to 72 percent and the percent of clean vehicles has increased from 69 percent to 89 percent The City also instituted a Green Action Plan with a goal to reduce mobile sources of pollution by 5 percent through programs and partnerships
11 CITY OF FT LAUDERDALE FL John Rencher 1230 290 1 51
NOTABLE ACCOMPLISHMENTS In 2010 the City concluded a three-year vehicle and equipment utilization study and fl eet right-sizing program resulting in annual budgetary savings of $222300 and capital expenditure savings of more than $13 million It purchased two new hybrid aerial bucket trucks to replace older models using a grant in the amount of $150272 The grant was also used for retrofi tting 730 vehicles with CANceivers a fuel interface device providing accurate fueling data and idle time Fleet also achieved savings from cannibalization of totaled vehicles Instead of auctioning vehicles at $200 per unit the vehicles are retained to be ldquoparted outrdquo to save on parts costs
12 CITY OF AUSTIN TX Gerald Calk 3800 1400 7 199
NOTABLE ACCOMPLISHMENTS Fleet performed a self-assessment identifying areas of concern with a special emphasis on internal controls and environmental compliance Once weaknesses were discovered the City worked on restructuring its organization to cover certain areas as well as ensure compliance with regulatory agencies By doing this self-assessment and aligning operational needs with the overall needs of the City fl eet was able to hire needed personnel to strengthen its organization The City was a recipient of the 2011 NAFA Fleet Management Association Sustainable Fleet award and four of six service centers are ASE Blue Seal certifi ed
13 CITY OF FAYETTEVILLE AR Dennis Pratt 322 236 1 17
NOTABLE ACCOMPLISHMENTS The City continued with its green initiatives in 2010 purchasing one hydraulic launch assist (HLA) Solid Waste side loader started full use of re-refi ned oil with Micro Green oil fi lters and continued with oil sampling driving change intervals The City started using its fl eet information system graphics module to store wiring diagrams warranty and other service information and started using an online vehicle auction company to sell surplus fl eet vehicles Team members have continued their training with increased ASE and EVT certifi cations
14 MANATEE COUNTY FL Michael Brennan 849 499 3 35
NOTABLE ACCOMPLISHMENTS The County revised its preventive maintenance program increasing PM-generated repairs by more than 35 percent while maintaining a 93-percent fl eet availability average It continued reassignment of underutilized units reducing capital spend by more than $800000 The County was also award a $159 million grant for a new central maintenance and transit operations facility Team technicians also placed fi rst in a maintenance competition sponsored by the Florida DOT winning the ldquoknowledge examrdquo The County has also continued a leading role in the County-wide ldquoGreen Teamrdquo promoting environmental stewardship across departmental lines
15 CITY amp COUNTY OF DENVER CO Ernie Ivy 1233 194 7 93
NOTABLE ACCOMPLISHMENTS The Denver Fleet Management Division completed implementation of a new fl eet management software system converting 15 years of historic data and adjusting operations to best utilize the systems features It moved to a City-wide system for tracking procurement streamlining the purchase of parts and materials and increasing accountability The Division also opened a new fl eet facility that is anticipated to be LEED Gold certifi ed and will incorporate employee ideas for improving operations and enhancing customer service
16 CITY OF SACRAMENTO CA Keith Leech 2214 592 6 104
NOTABLE ACCOMPLISHMENTS The City upgraded its Fleet Management Technology Toolkit which are AssetWorks Fleet Focus (M5) and Fuel Focus technology upgrades that provide multiple enhancements and integrations to gather format and disseminate information to establish the business intelligence required to make data-driven decisions Itrsquos return-on-investment (ROI) analysis demonstrated an annual benefi t of $720000 after a pilot program with Zonar GPS telematics and more than $700000 after outsourcing parts management to NAPA Integrated Business Solutions (IBS) The City also participated in a multi-agency municipal project that benchmarked fl eet costs and statistical trends including fl eet utilization fuel consumption and emissions
17 CITY OF FORT WORTH TX Wayne Corum 2990 463 3 108
NOTABLE ACCOMPLISHMENTS The City competed in a managed competition process for vehicle maintenance and was retained as the maintenance provider for the City It is fi nalizing and implementing a National Fuel Contract In the fi rst six months 16 different government agencies from four states have already utilized the contract The City is continuing to expand alternative-fuel use with investments into fueling infrastructure (ethanol propane and electric) and alternative-fuel vehicle acquisitions (hybrid electric and propane)
18 CITY OF ROCHESTER NY Michael Quattrone 2074 205 1 79
NOTABLE ACCOMPLISHMENTS The City completed the Government Fleet Management AllianceFleet Counselor Services certifi cation program at 97 percent It is continuously working on the Divisionrsquos Policy and Procedures manual The City has more than 125 management-approved policy and procedures in 16 different categories providing employees with clarity in City goals daily work and delivering managementrsquos expectations It also developed service level agreements (SLAs) with all customers including seasonal SLAs
19 CITY OF EUGENE OR Tony Jobanek 558 101 1 28
NOTABLE ACCOMPLISHMENTS The Cityrsquos Fleet Services section recently became an Eco-Biz certifi ed fl eet facility The goal of the program is to prevent and minimize pollution generated by small businesses in the Lane County Ore area It implemented a dashboard system that provides key information in a timely manner The City is also proactively in pursuit of an electric technology demonstration program It was identifi ed by the State as one of the fi rst public organizations to participate in demonstration testing of the Toyota plug-in Prius hybrid-electric sedan Mitsubishi iMiEV all-electric sedan and is scheduled to purchase a Nissan LEAF all-electric sedan in summer 2011
20 CITY OF DENTON TX Mike Ellis 615 202 1 21
NOTABLE ACCOMPLISHMENTS The City opened a new alternative-fuel site and began dispensing biodiesel and ethanol products with the projected annual purchase of 664000 gallons of biodiesel and at least 40000 gallons of E-85 It has converted 72 percent of its fuel purchases to biodiesel It deployed fi ltration systems on all landfi ll and refuse equipment to increase oil drain intervals which reduces labor cost and conserves oil while improving reliability It also developed an in-house mentoring program designed to increase productivity effi ciency and knowledge by partnering a less-experienced technician with an ASE-certifi ed Master Technician
RANK FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
GF07_Directoryindd 26GF07_Directoryindd 26 7511 34427 PM7511 34427 PM
GF0711discreteindd 1 7111 91525 AM
INVERS Mobility Solutions bull 6047421145 bull 8663080091
FF0909inversindd 1 9909 21000 PMGF12-54_1-6HouseADindd 1 122910 95043 AM
GF07_Directoryindd 27GF07_Directoryindd 27 7511 34427 PM7511 34427 PM
28 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
GF05-20fcs_fpindd 1 51811 32202 PM
THE FOLLOWING FLEETS LISTED ALPHABETICALLY HAVE BEEN JUDGED AMONG THE 100 BEST FLEETS IN THE NORTH AMERICA
FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
ALACHUA COUNTY FL Ray Griffi n CPM 306 416 2 16
NOTABLE ACCOMPLISHMENTS Implemented ldquo20-percent by 2010 Reduction Planrdquo demonstrating how the County can reduce fuel consumption by 20 percent by 2020 Created Fleet Management Comprehensive Plan an administrative procedure booklet that outlines policies and fl eet management practices and reduced take-home vehicles by 52 percent
ALAMEDA COUNTY CA Doug Bond 1093 0 3 13
NOTABLE ACCOMPLISHMENTS Wrote and implemented new County Ordinance that updated and enhanced vehicle-use polices Reduced fl eet by 80 under-utilized vehicles (7-percent reduction) and replaced 29 vehicles with alternative-fuel units for a savings of $741129 for this fi scal year
ARAPAHOE COUNTY CO Randy Campbell 357 483 2 20
NOTABLE ACCOMPLISHMENTS Initiated full electronic pre- and post-trip inspection program for units that require inspection under Federal Motor Carrier Safety Administration (FMCSA) and Colorado state law The system enables a ldquorepair-before-failurerdquo strategy that lowers operating costs and increases compliance
ATLANTIC COUNTY UTILITIES AUTHORITY NJ Gene Petitt 113 70 2 13
NOTABLE ACCOMPLISHMENTS The County opened a compressed natural gas (CNG) fueling station using $19 million in grant funding to build the facility along with the incremental costs of purchasing 15 CNG vehicles Also implemented green vehicle purchasing and anti-idling policies
AUGUSTA-RICHMOND COUNTY GA Ron Crowden 1265 1259 4 49
NOTABLE ACCOMPLISHMENTS Fleet management shifted procurement funding for public safety vehicles from the General Fund - Capital Outlay to Sales Tax (a shift of $12 million) increasing the number of public safety vehicles purchased over the next fi ve years Allowed contractor to insource repair work for local branch of Salvation Army
CITRUS COUNTY FL Michael Webster 397 165 1 12
NOTABLE ACCOMPLISHMENTS Began education and training program for all user departments within the County Recorded an example of a proper pre-trip inspection of a vehicle and heavy-equipment Also implemented ldquoContinuous Quality Improvementrdquo concept to encourage and promote a more business-like approach to fl eet
CITY OF ALCOA TN Steve Hillis 266 59 1 3
NOTABLE ACCOMPLISHMENTS Instituted an all-staff certifi cation policy for ASE certifi cations Initiated a monthly City-wide Fleet FOCUS report to the management of all user departments covering costs and operational effi ciencies
CITY OF AMES IA Paul Hinderaker 203 80 1 10
NOTABLE ACCOMPLISHMENTS Initiated a system to aggressively reduce past-due PM work allowing technicians to take responsibility for part of a list of overdue items Purchased new independently moveable vehicle lifts which reduces outsourcing work on large vehicles
CITY OF ANAHEIM CA Karl Hopfer 755 535 1 34
NOTABLE ACCOMPLISHMENTS Implemented monthly newsletter highlighting staff accomplishments and special activities as well as a second peer-based employee recognition program Staff training was increased to 18 hours per person minimum through use of in-house cross training and vendor-provided training
CITY OF BELLEVUE WA Peter Bednar 672 369 1 20
NOTABLE ACCOMPLISHMENTS In fi nal phase of $18 million shop modernization project increasing number of work bays per technician from 16 to 23 Utilized $530000 in grant money to help purchase 76 hybrid vehicles Upgraded to a Web-based fl eet management system and issued each technician a 10-inch laptop for ldquoon the fl yrdquo access to fl eet management system
CITY OF BOISE ID Craig Croner CPFP 890 409 5 15
NOTABLE ACCOMPLISHMENTS Completed fi rst year of fully centralized Mobile Fleet Equipment operations resulting in net savings for Parks Dept of 12 percent over 2009 Implemented a city-wide used-vehicle procurement contract Also implemented a centralized Web-based motor pool system at multiple locations around the City
CITY OF CHICAGO IL Patrick Harney 7862 3664 14 635
NOTABLE ACCOMPLISHMENTS Instituted a three-year light-duty vehicle reduction plan for a total end-of-project savings of approximately $1 million Added parts and service lines to new-vehicle and equipment purchase contracts allowing fl eet to receive maintenance services from same contractors from which the City purchases new vehicles and equipment
CITY OF CONCORD NC Daniel Nuckolls CAFM 797 84 1 12
NOTABLE ACCOMPLISHMENTS Introduced Intranet page that allows customers to request services online search work orders and view PM and cost information per vehicle Program was created in-house and at no cost Added fi rst ROUSH propane-powered truck to fl eet operating out of the City airport
CITY OF DURHAM NC Larry Cash 1357 345 3 52
NOTABLE ACCOMPLISHMENTS Embraced Cityrsquos ldquoCulture of Servicerdquo concept based on a three-prong approach service to the customer service to the community and service to the staff City promoted a customer appreciation day which included door prizes and a light breakfast
CITY OF EDMONTON AB Steve Rapanos 3731 697 13 640
NOTABLE ACCOMPLISHMENTS Built a transit bus garage with LEED Silver certifi cation obtained National Safety Mark certifi cation implemented a coolant management system changing the entire fl eet to long-life anti-freeze and engineered a portable detachable winch assembly for pulling ldquodeadrdquo vehicles onto a hoist
GF07_Directoryindd 28GF07_Directoryindd 28 7511 34428 PM7511 34428 PM
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Your Fleet Consulting Experts
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GF05-2011
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GF07_Directoryindd 29GF07_Directoryindd 29 7511 34429 PM7511 34429 PM
30 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
GF0611gfx_sponsorsindd 1 51711 101722 AM
CITY OF FAIRFIELD CA David Renschler CPFP 261 139 1 14
NOTABLE ACCOMPLISHMENTS Installed new GFI Genfare electronic fare boxes on all 56 transit coaches in just three days The City imposed mandatory furlough of 26 days on City employees eliminating 23 vehicles due to under-utilization Also the City extended oil change intervals from 3000 to 5000 miles
CITY OF FARGO ND Harold Pederson 446 324 2 37
NOTABLE ACCOMPLISHMENTS Implemented bar coding of all inventory in both maintenance shops Scheduled four days of additional training in the inventory portion of the Cityrsquos fl eet management software for parts staff which are actively reviewing and liquidating seldom-used and obsolete parts inventory
CITY OF FT WAYNE IN Larry Campbell CPFP 1088 438 2 28
NOTABLE ACCOMPLISHMENTS Developed fi rst-of-its kind hybrid sewer jet truck working with International Eaton and Sewer Equipment of America Continued purchasing additional hybrid vehicles added new LED lights to fueling island for a 77-percent energy savings and removed lead wheel weights from tires for steel weights
CITY OF GOODYEAR AZ Richard Sweepe 354 16 1 6
NOTABLE ACCOMPLISHMENTS Conducted quarterly utilization reviews resulting in $185000 in savings due to removal of under-utilized units Re-purposed trucks from use by Water Division for an eighth of the cost of new vehicles Streamlined vehicle specifi cations
CITY OF HENDERSON NV Robert Murnane 1057 240 1 21
NOTABLE ACCOMPLISHMENTS Started a car-sharing motor pool at City Hall campus implemented the EJ Ward fuel management system at two main fuel locations revised vehicle replacement schedules implemented fl eet downsizing project and entered into joint service agreement with neighboring jurisdiction to handle police motorcycle maintenance
CITY OF IRVING TX Ramiro Lopez 803 127 2 19
NOTABLE ACCOMPLISHMENTS Enhanced communications among staff and customers with focus groups and frequent meetings Cost savings are being realized through fuel pricing fuel conservation and position responsibility enhancements Implemented technician accountability controls increasing performance and fl eet availability
CITY OF KAMLOOPS BC Ian Hammond 292 147 1 19
NOTABLE ACCOMPLISHMENTS Initiated a pilot program to explore hydrogen as an alternate fuel Contracted with a Vancouver Island-based company to install an on-demand hydrogen generator on one of the Cityrsquos service trucks Pilotrsquos initial results show dramatic decreases in CO2 and NOx Staff is certifi ed to perform hydrogen conversions
CITY OF LAKELAND FL Gary McLean CPFP 1088 190 1 30
NOTABLE ACCOMPLISHMENTS Rebuilt vehicle replacement process teaming with departmental leadership and Cityrsquos fl eet Utilization Management Committee (FUMC) Down-sized administrative vehicles reducing purchase and fuel costs Established new auction contract and one-time repair limits as well as $500 repair limit on ldquosparerdquo vehicles
CITY OF LITTLE ROCK AR Wendell Jones 1060 160 2 70
NOTABLE ACCOMPLISHMENTS Increased number of workstations to one cloud computer workstation per technician (from one or two in each shop) Recently began a self-evaluation and improvement plan utilizing Fleet Sentinel Management program
CITY OF LONG BEACH CA Leslie Horikawa 1591 68 8 85
NOTABLE ACCOMPLISHMENTS Implemented rigorous campaign to bring maintenance program to 94-percent completion rate reaching a high of 96 percent Keeping a cap on overtime expenditures and rotating staff and providing opportunities to gain skills in various positions Implementing a loaner pool program as part of a vehicle reduction plan
CITY OF MARIETTABLW GA Scott Lawler 557 104 1 14
NOTABLE ACCOMPLISHMENTS Established an internal online customer survey after vehicleequipment is repaired Focused on preparing and receiving a signed service level agreement (SLA) from Power Utility department which was completed within one year Purchased software allowing fl eet to upload latest service bulletin fi x for re-fl ashing a vehiclersquos ECU
CITY OF MESA AZ Peter Scarafi otti CDM CAFM CEM CPFP 1450 50 2 76
NOTABLE ACCOMPLISHMENTS Warranty Recovery Program is on track to recover more than $600000 in warranty YTD in 2011 recovering $433000 in 2010 Shop employees have more than 300 ASE certifi cations and City has received Clean Cities Coalition Clean Air award for past eight years
CITY OF MIAMI FL Jose Davila Sr 1951 178 1 67
NOTABLE ACCOMPLISHMENTS Improved employeemanagement relations Moved stockroom management in-house Took on yearly inspection of almost 500 commercial hauler trucks Changed the way the City gauges itrsquos employees productivity
CITY OF NEW YORK DCAS NY Stephen Weir 2127 80 0 9
NOTABLE ACCOMPLISHMENTS Spearheaded a number of green initiatives to established NYC as premier Green City in US including commitment to receive 50 Chevrolet Volts by June secure 10 of the fi rst Ford Transit Connect Electric vehicles and secure a no-cost two-year lease for 10 Navistar eStar electric trucks
CITY OF NEW YORK PARKS amp REC NY Keith Kerman 1863 774 8 60
NOTABLE ACCOMPLISHMENTS Completed Agencyrsquos second pilot of B-50 fuel this time for all diesel vehicles in Borough of Staten Island Parks uses B-20 in all vehicles Expecting delivery of fi ve Chevrolet Volts and fi ve Navistar Class 4 all-electric vans for use in playground repair two International hybrid buses and 11 Kenworth hybrid medium-duty trucks
CITY OF OCEANSIDE CA Jeffery Hart 458 25 1 14
NOTABLE ACCOMPLISHMENTS Underwent complete management and offi ce staff change Changed vehicle check-out processes after repairs cross-training staff in areas of emergency vehicles fi re apparatus off-road equipment and fabrication igniting new wave of training opportunities Also ramped up safety program and converted below-ground tanks to biodiesel
CITY OF ROANOKE VA Kenneth Bernard 600 250 1 25
NOTABLE ACCOMPLISHMENTS Implemented new equipment including a Versus scanner 450 kW standby generator Aerosol can recycling unit and nitrogen generator for tire service Also upgraded the shop to be WiFi capable Established positive sustainable maintenance practices and have developed a team with a solid culture
FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
GF07_Directoryindd 30GF07_Directoryindd 30 7511 34429 PM7511 34429 PM
Thank you to the 2011 Sponsors of
wwwGovFleetExpocom
GFX05
-0311
MARK YOUR CALENDAR FOR NEXT YEAR
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05-0311
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32 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
PROTECT YOUR FLEET
GF0711auditindd 1 7111 92820 AM
CITY OF SAN ANTONIO TX Florencio Pena 3715 1075 7 171
NOTABLE ACCOMPLISHMENTS Installed automatic vehicle location (AVL) in approximately 250 Solid Waste Management automated side-loader trucks Currently reviewing equipment lifecycles for many vehicle classes In FY2010 City passed environmental ordinance requiring vehicle purchases to be the most environmentally responsible equipment available
CITY OF SANTA ANA CA Rick Longobart 900 300 1 36
NOTABLE ACCOMPLISHMENTS Developed a cohesive work unit and camaraderie to overcome fi nancial shortfalls City proved in-house maintenance was more cost effi cient than outsourcing functions Demonstrated a $500000 savings through utilization effi ciency and improved communication
CITY OF SUFFOLK VA Jason LaLonde 1100 250 1 22
NOTABLE ACCOMPLISHMENTS With support and assistance from Dept of Budget and Strategic Planning a fl eet chargeback methodology information session was presented to all internal and external customers detailing expense and revenue steam on all facets of fl eet management Outfi tted all recently purchased equipment with LED lighting for increased visibility
CITY OF TAMPA FL Tim Perry 2682 218 2 57
NOTABLE ACCOMPLISHMENTS Authored revised City-wide Vehicle Operations policy which includes provisions for anti-idling cell phone and tobacco use driver training etc Took on responsibility for Tampa Fire Rescuersquos non-combat vehicles and equipment in 2009 completing integration in 2010 Also utilized outside vendor for heavy-tire road calls
CITY OF TEMPE AZ Aaron Alvarado 800 250 2 30
NOTABLE ACCOMPLISHMENTS Implemented ldquoThe Four Disciplines of Execution (4DX)rdquo by Franklin Covey At the City manager level guidance was put out to initiate an internal operating system to begin to change the culture and mind-set of all City departments
CITY OF THOUSAND OAKS CA Larry McKinney 205 405 1 11
NOTABLE ACCOMPLISHMENTS Implemented the following recycled fi lters and anti-freeze used retread tires eliminated lead wheel weights installed new busvehicle wash that uses recycled water installed a 60000-lb bus lift reorganized fl eet warehouse initiated employee and customer service surveys and created online equipment purchase calendar
CITY OF VANCOUVER BC Doug Smith 1680 280 4 240
NOTABLE ACCOMPLISHMENTS Introduced a ldquoMake vs Buyrdquo policy to determine what work should be done in-house versus outsourced Participated in public and private fl eet benchmarking projects Analyzed key performance indicators (KPIs) through fl eet management reports Introduced new fl uid storage and electronic fl uid dispensing management system
CITY OF WILMINGTON DE Ed Stone 593 26 1 14
NOTABLE ACCOMPLISHMENTS Initiated ldquoFast Fleet Loanerrdquo pool program reduced fl eet size by 26 percent for $57000 fuel savings and $391000 capital expenditure savings lowered average fl eet age by one year resulting in $10000 approximate fuel savings lowered fl eetrsquos carbon footprint by replacing 30-percent of trash trucks and retrofi tting 27 additional trash and dump trucks
COLLIER COUNTY FL Daniel Croft 766 391 4 26
NOTABLE ACCOMPLISHMENTS Utilized totaled ambulance and transit bus for parts versus salvage saving more than $30000 in ambulance and $20000 in transit bus parts and components Built and opened vehicle washing system allowing fl eet to clean largest trucks and equipment Also one technician was selected as the State of Florida Bus Mechanic of the Year
COLORADO DEPT OF PERSONNEL ADMIN Kathy Nesbitt 6000 200 3 13
NOTABLE ACCOMPLISHMENTS Completed installation of State-owned E-85 pumps at the downtown Denver motor pool and designed and deployed E-85 tanks at three locations Currently coordinating deployment of 20 all-electric vehicles and developed a petroleum-reduction rebate program returning funds totaling $500000 to State user agencies
COUNTY OF RIVERSIDE CA Robert Howdyshell 4116 0 7 52
NOTABLE ACCOMPLISHMENTS Taking part in initiatives to lead to right-sizing the fl eet and reducing vehicle miles traveled Began right-sizing efforts in April 2010 with identifi cation of all under-utilized vehicles based on mileage versus repair costs totaling 298 vehicles removed from service and sold with 37 additional vehicles retired and sent to auction
COUNTY OF SONOMA CA David Head 1157 196 3 21
NOTABLE ACCOMPLISHMENTS Began process to outsource parts operation to NAPA IBS with no on-site staffi ng required due to use of NAPA and fl eet-based computers Costs were reduced 15-35 percent on most parts staffi ng costs were reduced by more than $230000 and the number of invoices processed per month was reduced from hundreds down to one
DAKOTA COUNTY MN Kevin Schlangen 242 74 1 12
NOTABLE ACCOMPLISHMENTS Developed and implemented fl eet operations and Fleet LockoutTagout procedure manuals as well as implemented Voyager fuel card program Constructed 55000 sq-ft fl eet storage addition to Empire campus with geothermal heating system Also expanded insourcing of fl eet services to three additional fl eets without additional staff
DISTRICT OF COLUMBIA WATER amp SEWER AUTHORITY OZ Fuller 583 1000 2 29
NOTABLE ACCOMPLISHMENTS Implemented green product purchasing and usage initiatives including vehicle lube touch-up paints brake cleaning sprays and other cleaning items Purchasing several electric charging stations for electric vehicle use and have FY-2011 vehicle purchase plans for at least 41 additional alternative-fuel vehicles
EUGENE WATER amp ELECTRIC BOARD OR Gary Lentsch 219 54 1 10
NOTABLE ACCOMPLISHMENTS One of the fi rst fl eets to measure hydraulic system ISO cleanliness and moisture while still on the vehicle Shop is currently being certifi ed toward LEEDrsquos Gold standard Implemented idle and fuel-reduction policy obtaining a 103-percent reduction in fossil fuel usage (over 2009) Also reduced take-home vehicles to on-call staff only
HARFORD COUNTY MD Warren Patrick 1015 123 2 22
NOTABLE ACCOMPLISHMENTS Dramatically increased revenue by implementing new surplus vehicle sales process The new process works not only for fl eet vehicles and equipment but offi ce furniture computers etc Utilize a 27-month historical database to maintain an optimum replacement and disposal schedule
FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
GF07_Directoryindd 32GF07_Directoryindd 32 7511 34435 PM7511 34435 PM
This comprehensive guide contains information on how to
- prevent auditing
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- increase effi ciency and workfl ow processes
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PROTECT PROTECT YOUR FLEETYOUR FLEET
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Public Fleet Audit ndash A Self Assessment Checklist
GF0711auditindd 1 7111 92820 AMGF07_Directoryindd 33GF07_Directoryindd 33 7511 34437 PM7511 34437 PM
34 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
GF0611toolboxindd 1 51311 114257 AM
HOUSTON INDEPENDENT SCHOOL DISTRICT TX Mark Swackhamer 2068 60 6 150
NOTABLE ACCOMPLISHMENTS Increasing number of cameras on 647 buses from two to four All buses support and police vehicles will have telematics for a total count of 1910 units Adding particulate traps to a percentage of buses Also partnering with University of Houstonrsquos Texas Diesel Testing and Research Center on emerging emissions reduction technologies
IDAHO NATIONAL LABORATORY ITS Scott Wold 671 467 2 152
NOTABLE ACCOMPLISHMENTS Replaced almost 75 percent of fl eet with fl ex-fuel vehicles (FFVs) and put 20 new hybrid-electric sedans and SUVs into service for total of 47 hybrid vehicles Began renewing aging bus fl eet increasing fuel economy by 20 percent and carrying 1 additional passenger per vehicle Mini-motor coaches planned to improve fuel mileage by 50 percent
CITY OF INDIANAPOLIS IN John Williams 4397 905 3 106
NOTABLE ACCOMPLISHMENTS Used over 20 key performance indicators (KPIs) to manage 5300 vehicles and pieces of equipment focusing on fi ve areas daily fl eet availability PM and repair operations supply and services administrative operations and customer service Also currently employ 13 ASE Master technicians
JOINT BASE LEWIS MCCHORD FLEET OPERATION WA Michor Gentemann 62 3500 3 100
NOTABLE ACCOMPLISHMENTS Continued to improve fl eet management information system (FMIS) to track man hours spent servicing vehicles and to review the Military Expenditure Limit helping to estimate costs Implemented new inspection process that saves time by pre-evaluating a vehicle before its pulled out of service and brought into the repair shop
KING COUNTY FLEET ADMINISTRATION WA Jennifer Lindwall 1950 364 2 76
NOTABLE ACCOMPLISHMENTS Acquired several clean vehicles including a hybrid service truck that has netted a 30 percent improvement in fuel effi ciency and two hybrid bucket trucks The purchase was offset with $120500 in grants The County fl eet has been right-sized by eliminating 43 under-utilized vehicles and has increased the use of shared vehicles
KNOX COUNTY TN Phillip May 1113 217 2 20
NOTABLE ACCOMPLISHMENTS Reduced total expenditures by 4 percent total department charges by 6 percent fuel usage by 5 percent and parts inventory by 24 percent while increasing production by 6 percent and improved turnaround time by 8 percent The shop earned its second Automotive Service Excellence (ASE) Blue Seal Certifi cation
MONROE COUNTY NY Melvin Rose 940 160 1 17
NOTABLE ACCOMPLISHMENTS Cooperative public-private partnership with Rochester Institute of Technology served as the model for the recently approved E-15 by the federal government Green initiatives and inter-municipal cooperation has led to increase in use of green vehicles reduction of duplicate equipment and the construction of green fueling stations
MONTEREY COUNTY CA Thomas Abear 2074 85 5 18
NOTABLE ACCOMPLISHMENTS Increased the number of hybrids in the Countyrsquos fl eet including hybrid pickup trucks and introduced biodiesel and retired or retrofi tted nearly 100 percent of on-road diesel vehicles with particulate trap fi lters Gave staff additional training opportunities through use of in-house kiosk to access online courses
MONTGOMERY COUNTY MD DEPARTMENT OF GENERAL SERVICES
Millie Souders 2297 0 1 45
NOTABLE ACCOMPLISHMENTS Instituted a fl eet performance improvement program utilizing employee input These employee-driven ideas netted improvements in key performance requirements including increasing police vehicle and administration vehicle availability and preventive maintenance completed in 24 hours to 987 percent
NEW YORK CITY POLICE DEPARTMENT NY Gregory Dimesa 8067 0 13 453
NOTABLE ACCOMPLISHMENTS Developed a proactive preventive maintenance program which compares maintenance history with current fueling mileage showing a 1-percent overall decrease in out-of-service rate and a 12-percent reduction in vehicles requiring a tow The Department is acquiring 373 more hybrid vehicles to join the 477 already in service
NORTH DAKOTA DOT STATE FLEET SERVICES ND Paul Hanson 3329 0 8 11
NOTABLE ACCOMPLISHMENTS Switched to synthetic transmission fl uid in the heavy trucks with automatic transmissions cutting required fl uid changes per year by a third and saving an estimated 1200 gallons of transmission fl uid and 450 man hours per year Also switched to purchasing heavy trucks with synthetic gear lube saving an estimated 750 gallons annually
PALM BEACH COUNTY FLA Douglas Weichman CAFM 2141 1584 3 60
NOTABLE ACCOMPLISHMENTS Implemented replacement rating system that was above the established replacement guidelines and established low-utilization reports to help make asset reduction decisions and stretch lifecycles In addition began purchasing low-rolling resistance tires and BOLT-brand locks for utility-type vehicles to help with key control
PALM BEACH COUNTY SHERIFFrsquoS OFFICE FL Alan Lane 2500 1300 3 32
NOTABLE ACCOMPLISHMENTS Increased focus on deputy safety with tires and brakes replaced on pursuit-type vehciles on a more regular basis eg if tires are worn to 532nds or brake pads are less than 6mm Repair intervals have been increased to a four month 4000 mile schedule saving about $400000 in the Departmentrsquos annual budget
PASCO COUNTY BOARD OF COUNTY COMMISSIONERS FL
Stephen McNaughton CAFM 966 920 3 39
NOTABLE ACCOMPLISHMENTS Implemented a Generator Task Force Program to align generator procurement disposal maintenance fueling and to maintain awareness of generator actions or agreements that impact County interests The fl eet uses a Specifi cation Committee as part of the process of procuring vehicles and equipment for the County
PRINCE GEORGErsquoS COUNTY MD Richard Hilmer 3243 12 2 57
NOTABLE ACCOMPLISHMENTS Due to a 20-percent reduction in staff caused by the recession the fl eet had to turn to upfi tting contractors to outfi t its latest group purchase of police vehicles Following this model 328 police vehicles were outfi tted for a savings of over $460000 in 2011 alone
PRINCE WILLIAM COUNTY VA Matthew Villareale 1107 177 1 35
NOTABLE ACCOMPLISHMENTS Fleet management increased its review of performance data and trends including the length of time by department that each vehicle has been in for service allowing for trending and shifting of priorities The fl eet maintained its E3 (Exemplary Environmental Enterprise) status with the Environmental Excellence Program
FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
GF07_Directoryindd 34GF07_Directoryindd 34 7511 34437 PM7511 34437 PM
USE THE FLEET TOOLBOX TO
Compare your eet using a bull robust benchmarking tool Analyze labor rates bull Reduce vehicle downtimebull Benchmark staf ng against similarly sized eetsbull Ensure JIT inventory processesbull Determine facility size requirementsbull Project employee and labor costsbull Network con dentially with other eet managersbull Review RFP samples and policy manualsbull Join a community of professionals with challenges bull similar to your own at www eettoolboxcom
Ensure JIT inventory processesbull
USE THE FLEET TOOLBOX TO
Compare your eet using a bullrobust benchmarking toolAnalyze labor rates bullReduce vehicle downtimebullBenchmark staf ng against similarly sized eetsbull
INTRODUCING
Equipped with all the tools you need to run an efficient fleet
DEVELOPED BY
GF Toolbox concept FINALindd 1 51311 110342 AM
GF0611toolboxindd 1 51311 114257 AMGF07_Directoryindd 35GF07_Directoryindd 35 7511 34439 PM7511 34439 PM
36 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
wwwfleetcertificationcom
Certify Your Fleet Operation
GF0711certificationindd 1 7111 100056 AM
RICHLAND COUNTY SC William Peters 1147 106 1 24
NOTABLE ACCOMPLISHMENTS Provides weekly fl eet status report to County administrators about vehicle availability and preventive maintenance services performed The fl eet division was instrumental in the development of the Countyrsquos Air Quality policy
SALT RIVER PROJECT AZ Jim Wood 1945 207 6 86
NOTABLE ACCOMPLISHMENTS By using fuel hedging the Department has remained close to its projected budget despite the volatility of the market Transportation Services was 3-percent under budget due in part to staff reductions and careful budget management
SAN ANTONIO WATER SYSTEM TX David Kilbourne 450 724 5 49
NOTABLE ACCOMPLISHMENTS Implemented a fuel card test program allowing drivers to use commercial stations and a GPS test program to monitor location and vehicle operations Set up a sewer cleaning equipment preparation team increasing line cleaning crew time by 40 minutes each day
SANDIA NATIONAL LABORATORIES FLEET SERVICES NM
Mark Crawford 808 2050 4 47
NOTABLE ACCOMPLISHMENTS Received the 2010 GreenGov Presidential Award for involvement in developing constructing and testing a solar-powered cart Uses a driving simulator to help train drivers through a series of computer-generated real-world scenarios
SKOOKUM FORT RILEYGSA WA Michael Powell 1211 380 1 7
NOTABLE ACCOMPLISHMENTS Introduced electric vehicles for use low-mileage use Provides detailed fl eet information to managers including VIN license tag information and the last preventive maintenance date
SNOHOMISH CO PUBLIC WORKS FLEET MGT DIV WA
Allen Mitchell 896 393 3 49
NOTABLE ACCOMPLISHMENTS Sold and redeployed 75 under-utilized vehicles reducing fl eet expenses by $827863 Reduced GHG emissions by 85 percent increasing the Departmentrsquos Evergreen Fleets program rating from a three- to four-star rating on the fi ve-star scale
STATE OF DELAWARE FLEET SERVICES DE Terry Barton 2344 0 0 37
NOTABLE ACCOMPLISHMENTS Because it has no operating repair or fueling facilities Fleet Services provides vehicles for $2645 per day including fuel maintenance 247 roadside assistance EZ Pass and GPS tracking Upgrades to the central operation system will increase ability to make reservations via the Internet freeing up fl eet resources
STATE OF GEORGIA DEPT OF ADMINISTRATIVE SERVICES GA
Ed Finnegan 21670 228 146 4
NOTABLE ACCOMPLISHMENTS Rolled out the ARI Insights Vehicle Mgmt System four months ahead of schedule Arranged to have a permanent rental car from Enterprise placed at state agency that did not qualify for an additional vehicle for a savings of $10000 a 23 percent drop from fees spent the previous years for the rental and staff pick-up and drop-off time
STATE OF KENTUCKY KY Forrest Banta 4723 0 1 28
NOTABLE ACCOMPLISHMENTS As part of the governorrsquos Smart Government Initiative the division is reviewing vehicle usage the possibility of self-insurance revising the take-home vehicle policy and establishing a short-termdaily rental contract The division purchased 125 alternative-fuel vehicles for an average increase in fuel economy of 55 mpg
TOWN OF BUCKEYE AZ Michael DePaulo 231 45 1 5
NOTABLE ACCOMPLISHMENTS Made the decision to outsource on-callafter-hours service for a total cost of $263 a savings of more than $13000 from the previous year Established a motor pool that included eight vehicles for all Town departments
UNIVERSITY OF CALIFORNIA DAVIS CA Richard Battersby 1000 300 1 26
NOTABLE ACCOMPLISHMENTS Through careful analysis and planning lowered operating expenses by 17 percent or $12 million To assist its customers and leadership the department developed an extensive array of fl eet metrics and reports designed to better enable vehicle and transportation decisions
UNIVERSITY OF WASHINGTON WA Jolie Tahara 653 0 1 18
NOTABLE ACCOMPLISHMENTS Reduced the number of yearly scheduled preventive maintenance visits by 30 percent with an overall fl eet availability of 95 percent Fleet services purchased fi ve hybrid step-vans and one hybrid paratransit shuttle to reduce both operating costs and CO2 emissions
VEHICLE AND TRAVEL SERVICES DEPARTMENT OF TECHNOLOGY MANAGEMENT amp BUDGET STATE OF
MICHIGAN MIJoyce Van Coevering 6910 308 1 32
NOTABLE ACCOMPLISHMENTS Streamlined the motor pool reservation system giving users 24-hour access to VTS vehicles The system FleetCommander tracks real-time utilization and displays graphs gauges online forms and a wide variety of reports based on consistent normalized data
WAKE COUNTY NC Thomas Kuryla 873 90 1 15
NOTABLE ACCOMPLISHMENTS Implemented a fuel management software system which allows employees to fi ll up without a fuel card and prevents misuse of County resources The system also collects data through the vehicle OBD connection such as odometer readings idle time run time and OBD codes
WASHINGTON STARE DEPARTMENT OF TRANSPORTATION (WSDOT) WA
Greg Hansen 2314 1354 37 209
NOTABLE ACCOMPLISHMENTS Adjusted its preventive maintenance schedules using fuel consumption as the basis for service rather than time as part of its efforts to reduce agency emissions by 15 percent of 2005 levels by 2020 Has implemented back-up camera and in-cab audible warning device technologies to improve safety and prevent equipment damage
ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
GF07_Directoryindd 36GF07_Directoryindd 36 7511 34439 PM7511 34439 PM
wwwfleetcertificationcomwwwfleetcertificationcom
in partnership with
GF05
-4311
Certify Your Fleet Operation
GF0711certificationindd 1 7111 100056 AMGF07_Directoryindd 37GF07_Directoryindd 37 7511 34442 PM7511 34442 PM
38 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
AFFB11gfcindd 1 52711 74645 AM
2011 lsquo100 BEST FLEETrsquo JUDGESThe pool of judges for the 2011 100 Best Fleets spent countless hours reviewing applications following up with
nominees and lending their expertise to the program This yearrsquos judges were
2011 ELITE FLEETSThis prestigious award is given to the No 1 fl eet winners from the previous four years
which are still meeting the highest standards in fl eet excellence
2010 NO 1 FLEET CITY OF TROY MICH
2008 amp 2009 NO 1 FLEETHILLSBOROUGH COUNTY FLA
2007 NO 1 FLEETVOLUSIA COUNTY FLA
GEORGE BAKERDirector of Central Services
Volusia County Fla MARILYN RAWLINGSFleet Manager
Lee County Fla
MF
SAMUEL LAMERATOSuperintendent of Fleet MaintenanceCity of Troy Mich
STEVE RILEYDirector of Fleet OperationsCity of Coral Gables Fla
GF07_Directoryindd 38GF07_Directoryindd 38 7511 34443 PM7511 34443 PM
Register Now at wwwGreenFleetConferencecom
or call (800) 576 - 8788
OCTOBER 3-4 2011Gaylord Texan bull Grapevine TXThe Green Fleet Conference amp Expo is the only event which focuses
exclusively on environmental sustainability for car and truck fl eets Others may
touch on the subject but Green Fleet Conference amp Expo specializes in
it offering two intense concentrated days of education enterprising dialogue
and engaging exhibits If you are a fl eet manager in either the corporate or
government arena make room in your calendar for this must-attend event
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AFFB11gfcindd 1 52711 74645 AMGF07_Directoryindd 39GF07_Directoryindd 39 7511 34451 PM7511 34451 PM
40 Government Fleet JulyAugust 2011
PUBLIC FORUM By Mike Antich
Why do many in senior
management or elect-
ed offi cials not listen
to their fl eet managers I know
many may dispute this asser-
tion but the reality is that many
public sector fl eet managers do
not have the ear of their manage-
ment and elected offi cials
Herersquos a real-world case in
point One fl eet manager relat-
ed to me that his management
hired an outside consultant to
analyze the performance of
the municipal fl eet and submit
recommendations for improve-
ment The fl eet manager relat-
ing this story to me is held in
high esteem by his peers and
has been very proactive Over
the past several years he made
detailed recommendations on
how to improve the Cityrsquos fl eet
operations however his recom-
mendations fell on deaf ears
When the consulting company
issued its follow-up report it
was enthusiastically received by
management and the city coun-
cil What was distressing to the
fl eet manager is that the consul-
tant recommended exactly what
he had recommended earlier
Why did his recommendations
fall on deaf ears while the al-
most identical recommenda-
tions made by the consultant
were met with enthusiasm
This dilemma is not solely
restricted to fl eet managers
The same complaint is heard
from in-house IT personnel
staff attorneys et al One reason
is that some management value
an outside opinion which
presumably is not vested to
a particular outcome These
proponents argue that a
consultant can offer a different
more objective perspective
about how a problem can be
solved Also consultants are
exposed to a variety of operations
and different methods used to
deal with the same issues facing
your operation But this theory
falls apart when the consultantrsquos
recommendations are identical
to the in-house manager and
one is accepted over the other
The reality is it is a deeper issue
of management not listening
to its in-house subject-matter
experts
Herersquos another example from
a different fl eet manager which
illustrates this point
ldquoMy outfi t hired an outside
consulting company to perform
a fi nancial and operational au-
dit When completing the audit
the consultant wrote a review
The opening comment in the
fi nal review was lsquoYour fl eet is
operating well under benchmark
averagesrsquo They then went on to
make further cost-saving rec-
ommendations After the review
meeting I sent several e-mails
to my reporting offi cials with a
single note lsquoWe paid this outfi t
how much to tell us thisrsquordquo
This fl eet manager went
on to summarize what is at the
heart of this problem ldquoMy point
is what a shame that manage-
ment all the way up the line
wonrsquot ask (then listen to) the
people who know their jobs as to
what would be good actions and
practices to take for operational
cost savings Of course this ap-
plies to all departments and not
just fl eet operations The bottom
line is when will management
learn to listenrdquo
However the blame isnrsquot all
one-sided In the fi nal analysis
many fl eet managers do a very
poor job in elevating their pro-
fessional stature in the eyes of
senior management The sad re-
ality is that if you donrsquot take the
lead in defi ning your expertise as
a professional fl eet manager and
showcasing your value to the
management team someone else
will do so which is often errone-
ous and the source of mispercep-
tions about your capabilities
UNDER-APPRECIATIONThese are turbulent times
for public sector fl eet managers
Many fl eet managers are under-
appreciated by user groups se-
nior management and elected
offi cials Sometimes the fl eet
manager is at fault because he or
she does a poor job of promoting
themselves and their department
to management When money is
scarce and budgets are tight or
need to be cut fl eet managers
quickly fi nd themselves on the
radar screen of elected offi cials
the local news media and tax-
payer watchdog groups
How do you prove you are
doing a good job You may think
you manage a well-run fl eet but
do you have the metrics to sub-
stantiate this assertion If you
can quantify the performance
of your operation to manage-
ment and elected offi cials they
are more likely to appreciate the
value of the service provided
However this lack of un-
derstanding by management is
often the root of inquiries that
put fl eet managers on the defen-
sive attempting to justify their
performance Fleet managers
should not assume management
understands their business and
knows they are doing a good job
If you want to demonstrate you
are competitive you need to de-
velop and measure on an ongo-
ing basis specifi c performance
metrics valuable to your user de-
partments that are available for
review by all interested parties
In todayrsquos weak tax base
fl eet managers can save taxpay-
er dollars by implementing ef-
fective fl eet policy maximizing
fl eet utilization right-sizing the
fl eet optimizing user depart-
ment productivity all while re-
ducing operating expenses The
sad part is that many fl eet man-
agers are not vocal about their
achievements and management
is not fully cognizant of their
contributions to achieving these
goals Fleet managers must be
viewed as valuable members of
the overall management team if
for no other reason than the fact
that they are managing tens of
millions of dollars of taxpayer
assets used to provide the ser-
vices taxpayers demand
Irsquoll admit that I too am mys-
tifi ed by the under-appreciation
of many fl eet managers I am
continually impressed by the
caliber of todayrsquos public sector
fl eet managers and how they
overcome the challenges they
face day-in and day-out Each
year fl eet managers and their
teams struggle to do more with
less money Perhaps it is be-
cause the personalities of many
fl eet managers who are humble
by nature and not prone to self-
promotion
It is high-time senior man-
agement and elected offi cials
realize the value of their fl eet
managers and utilize this ex-
pertise to its fullest extent My
message to senior management
is a simple one Listen to your
fl eet manager
Let me know what you think
mikeantichbobitcom
MESSAGE TO MANAGEMENTLISTEN TO YOUR FLEET MANAGER
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and with 60 fewer emissions mdash thanks to ROUSH CleanTech Liquid Propane Injection fuel systems
Propane autogas fuel systems by ROUSH CleanTech let you operate on a price-stable North American-
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PERFORMANCE IDENTICAL
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EMISSIONS 60 LESS
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UPFITS AVAILABLE
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Government Fleet JulyAugust 2011 15
HONORED FOR INITIATIVES amp INDUSTRY INVOLVEMENT
Lameratorsquos initiatives include the suc-
cessful implementation of an in-sourcing
program by the International City Manage-
ment Association being named the 2010
No 1 Fleet in the ldquo100 Best Fleetsrdquo receiv-
ing the Professional Manager of the Year
award for Public Fleets from the American
Public Works Association (APWA) and
developing organizing and producing two
fl eet conferences
He is also a member of the APWA (at
both the state and national level) the Rocky
Mountain Fleet Management Associa-
tion (RMFMA) past chair of the APWA
Fleet Service committee past chair of the
APWA CPFP Governing council Chrysler
Police Advisory board and contributing
author of several APWA fl eet manuals
With an annual fl eet budget of $75 mil-
lion the City of Troyrsquos fl eet department
includes 16 full-time employees on a two-
shift operation and two maintenance facili-
ties Lamerato manages a fl eet of more than
500 pieces of equipment used for 15 public
services departments including fi re police
public works engineering assessing build-
ing and parks and recreation personnel
He also oversees two fueling locations
13 in-sourced service agreements and the
security and maintenance of the public
works facility
RUNNING THE CITY FLEET LIKE A BUSINESS
Lamerato believes a municipal fl eet
needs to be run like a business
ldquoThe fl eet manager must keep his fi nger
on the pulse of his customers to ensure he
is providing the best most economical and
most timely services available in the areardquo
he said
He also stressed the need for continual
communication with City management and
department directors to ensure the fl eet di-
vision meets all expectations
ldquoI think what makes anyone successful
is a passion for their job It is not an 8-5
job for me mdash it is 247rdquo he pointed out ldquoI
am always observant searching for new or
better ways to improve our operation and
reduce our costs while providing depend-
able and effi cient vehicles and equipmentrdquo
Lamerato also emphasized that an im-
portant part of the Cityrsquos smooth-running
operation comes from a devoted team well-
trained staff and technicians who work to-
gether to give the best and most-effi cient
service to the City of Troyrsquos customers
ldquoOver the years wersquove developed a very
dedicated team of fl eet professionals who
enjoy the challenges of todayrsquos vehicles and
technologyrdquo he said ldquoThe team takes ex-
treme pride in their work which is demon-
strated by their fi nished products complet-
ed on schedule and to a high standardrdquo
Lamerato also pointed out the impor-
tance of assembling a team that includes
complementary talents and strengths
ldquoThey constantly impress me with their
technical skills and their professionalism
shown both at work and in their personal
livesrdquo he said ldquoThis crew loves a chal-
lenge and has a reputation for their inno-
vations and creativity while being mindful
of the time and cost on each repair This
earned them fi rst place in lsquo100 Best Fleetsrsquo
in 2010rdquo
After the ldquo100 Bestrdquo recognition the
City council and management acknowl-
edged the fl eet division during a council
meeting attended by staff which was tele-
vised throughout the City
The staff also was provided embroi-
dered shirts and shoulder patches for their
uniforms displaying their No 1 status in
ldquo100 Best Fleetsrdquo
ldquoI would not be where I am today with-
out the infl uence of countless other peers
and fl eet professionals who through net-
working help me grow in my professionrdquo
Lamerato said
IN-SOURCING PROGRAMS HELPS SUSTAINS FLEET DIVISION
Due to the Cityrsquos proactive in-sourcing
program which began eight years ago
the fl eet has successfully weathered the
storm of todayrsquos tougher economic times
The International City Management As-
sociation (ICMA) reviewed the City of
Troyrsquos fl eet operation and found the fl eet
Population 85000Size 36 square milesCity Fleet More than 500 vehicles including Fire and Police two mainte-nance locations with 16 employeesVehicle Info The City owns and operates 500-plus units including a wide range of equipment types mdash from lawn mowers to fi re apparatus
CITY OF TROY MICH FACTS
The City of Troy Mich fl eet services has in-sourced a signifi cant amount of work proving it to be competitive
The Cityrsquos smooth-running operation comes from a devoted well-trained team who work together to provide the best service possible
Sam Lamerato CPFP superintendent of fl eet maintenance for the City of Troy Mich proudly displays a Ford Escape Hybrid
GF07_PSFMOYindd 15GF07_PSFMOYindd 15 7511 31929 PM7511 31929 PM
16 Government Fleet JulyAugust 2011
F L E E T M A N A G E R O F T H E Y E A R
division sustainable
ldquoThe division has in-sourced a signifi -
cant amount of work to more than replace
the reduction of in-house vehicles and equip-
ment and has proven to be competitive in
cost comparisons with contracting vendors
in the private sectorrdquo Lamerato said
This fi nding resulted in the fl eet divi-
sion maintaining current staffi ng and fund-
ing at a time when other divisions were fac-
ing reductions to their budgets and staff
ldquoWhat began with a phone call from a
neighboring city offi cial eight years ago
evolved into 11 signed service agreements
with neighboring communities and school
districtsrdquo he said
Because many cities are dealing with
reduced revenues which in turn reduce the
cityrsquos budget Lamerato emphasized the
importance for fl eet managers to be able to
defend the vehicle replacement fund
ldquoBy having a vehicle replacement
scorecard and backup information on the
cost consequences of vehicles not being re-
placed on a timely basis the fl eet manager
will be prepared to answer challenges by
City management and councilsrdquo he said
He also added that the fl eet manager
must be able to defend their budgets by
having knowledge of what the Cityrsquos fully
burdened shop rate is compared to the sur-
rounding privately owned repair facilities
its direct and indirect repair ratios and its
vehicle-to-technician ratio
EDUCATIONAL PROGRAMS amp INDUSTRY NETWORKS
One of Lameratorsquos personal philoso-
phies exemplifi es the need for educational
programs for City management as well as
citizens to make them aware of the impor-
tance of a well-run fl eet operation to the
overall services provided to them
ldquoTodayrsquos fl eet managers need to spend
time on their shop fl oor reviewing repair
techniques of their staff and attending
training seminars and conferences to net-
work with their peers to broaden and rein-
force their management skillsrdquo he said
Lamerato himself stays actively in-
volved in the industry and personally
helped develop organize and produce two
fl eet conferences
For the past 15 years he has been
co-chair of Education for Michigan
APWA While developing educational
programs for Public Works professionals
for streets water and engineering depart-
ments during that time he noted there
were very few affordable programs geared
toward fl eet personnel
ldquoI made it a goal to develop two pro-
grams a year centrally located in the state
and specifi cally addressing upcoming
changes and current challenges to fl eet op-
erationsrdquo Lamerato said
The programs were opened up to in-
clude vendor booths and equipment dis-
plays While these programs started off on
a smaller scale they quickly grew to sell-
out capacities with waiting lists for ven-
dors display space and even speakers
ldquoWhen reviewing the evaluations at-
tendees comment on the sessions being ex-
tremely helpful in solving current issues and
the opportunity to network with fellow fl eet
personnel and vendorsrdquo Lamerato said
Moving forward Lamerato will continue
to collaborate with city managers and other
city divisions to ensure the City of Troyrsquos
ongoing success for its fl eet division
ldquoWe will continue to work toward our
common goal of providing the best most-
effi cient service for the tax dollars spentrdquo
he said
EDUCATIONbull September 1974 graduate of MOTECH
Automotive Education Centerbull State of Michigan Master Certifi ed
Mechanic amp ASE Master Certifi ed Auto amp MediumHeavy Truck
EMPLOYMENTbull September 1974 Hired by the City of
Troy as Municipal Service Employee (MSE) mdash D classifi cation ndash Serviceman
bull December 1974 Promoted to MSE mdash F classifi cation ndash Mechanic
bull July 1976 Promoted to MSE mdash G clas-sifi cation ndash LeaderHeavy Equipment Mechanic
bull July 1982 Promoted to Temporary Field Supervisor
bull August 1982 Promoted to Superinten-dent of Fleet Maintenance
HOBBIESFAMILYbull Hobbies Traveling fi shing home
improvement and the restoration of a 1966 Ford Mustang
bull Family Wife of 36 years one son two daughters two sons-in-law and four grandchildren
bull Life infl uences and mentors His par-ents former Troy City Manager Frank Gerstenecker and former Public Works Director Donald Spurr
GETTING TO KNOW SAM LAMERATO CPFP
One of the Cityrsquos staff members is shown re-viewing work performed on a fi re apparatus
Lamerato believes in the importance of as-sembling a team that includes complemen-tary talents and strengths
The Cityrsquos mechanics enjoy the challenges of todayrsquos vehicles and technology
The City of Troy oversees more than 500 vehicles including fi re and police and two maintenance locations
GF07_PSFMOYindd 16GF07_PSFMOYindd 16 7511 31932 PM7511 31932 PM
raquo ARI proactively helps the State of Georgia whose fleet exceeds 21000 vehicles
And along with those savings achieve seamless integration of fleet systems and technology for better efficiency
and productivity With our dedicated team and specialized support staff we understand and can serve the
unique needs of government fleets Work in partnership with ARI to build the fleet solution thatrsquos right for you
Learn more 1-800-477-4715
Read the full story and more at wwwarifleetcompartnersatwork
We helped them save their capital
Read the State of Georgia success story at wwwarifleetcompartnersatwork
ARI is the proud sponsor of the 2011 Public Sector Fleet Manager of the Year
Driven fleet professionals Driving results
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18 Government Fleet JulyAugust 2011
In 2005 the City of Portlandrsquos City-
Fleet was unranked among the 100
Best Fleets With unhappy custom-
ers little trust and a lack of belief in
their own efforts CityFleet faced an up-
hill battle
Now just a few short years later the
fl eet has been named No 1 among the
100 Best Fleets mdash and has a long list of
accomplishments and proven progress to
back up the title
RISING FROM THE ASHES TO A NEW DAY
In 2005 things looked dour for the
fl eet But at the end of that year the City
hired John Hunt mdash fl eet manager for the
City of Fresno at the time and that yearrsquos
winner of Government Fleetrsquos Public Sec-
tor Fleet Manager of the Year With prov-
en successes the City of Portland hoped
he could breathe new life into the fl eet
Little did they know that over the next
few years Hunt and CityFleet staff would
transform as a team that would rise so
swiftly through the ranks mdash from No 78
in 2006 No 9 in 2007 No 4 in 2008 and
2009 No 2 in 2010 and now No 1
Despite such a dramatic climb on the
day of the announcement Hunt was still
unsure if hersquod secured the top spot mdash
right up until the moment the winner was
announced
ldquoEach year is a new competition with a
fresh clean slate We were No 2 last year
but we knew that didnrsquot mean we couldnrsquot
be beat by another organizationrdquo he said
ldquoBeing named among the 100 Best is
quite an honor because it means that an
organization has made a conscious deci-
sion to improve Portland staff made the
commitment and we are very excited to
be named No 1 this yearrdquo
When Hunt was hired in 2005 the
fl eet had a less-than-stellar reputation and
major hurdles to overcome Fleet needed
to boost operational effi ciency improve
services and fi nd a way to save money
On top of that were greater less tangible
challenges building trust with custom-
ers demonstrating proven best practices
and most of all possessing a high level
of faith
So how did the fl eet get turned around
Hunt said it started with relationships
ldquoThere may be many but I think the
basic secret to success is building trust
and reliability with your team custom-
ers your boss and the elected offi cialsrdquo
he said
Hunt started by identifying employee
strengths and matching them to the right
jobs After creating this strong founda-
tion for the fl eet he looked for opportu-
nities for improvement then gave fl eet
staff tools to help them advance and
achieve success Most importantly he
believed in his team
ldquoWe have staff members who have
been with CityFleet for nearly 30 years
That institutional knowledge is invalu-
able We listened to their ideas for im-
provement and empowered them Once
everyone in the organization believed in
themselves the stakeholders began to
believe in CityFleetrdquo he said ldquoOur staff
is our most valuable resource and City-
Fleet staff worked hard to improve over
the last fi ve years The team has shaped
a refreshed fl eet organization through
monumental changes in business perfor-
mance motivation work environment
attitude effi ciency communication and
cost-effectivenessrdquo
RELATIONSHIPS BUILD THE FLEETHunt and his team also worked very
hard to build customer relationships
They knew creating trust with its custom-
ers was a must for the success of the fl eet
ldquoBuilding trust is important because we
deal with equipment that must be main-
tained properly for the safety of City em-
ployees and the publicrdquo Hunt said ldquoAs a
service provider our goal is to deliver ex-
cellent service to our customers Under-
A SWIFT RISE TO FAMEFrom an unranked position in 2005 to No 2 last year the City of Portland Ore CityFleetrsquos dedication helped the organization shoot quickly to the top and be named No 1 one among the ldquo100 Best Fleetsrdquo
BY SHELLEY MIKA
A few of the accomplishments that have helped the City of Portland Ore rise to the top of the 100 Best Fleets program includebull Accelerated staff development and trainingbull Right-sized fl eet resulting in $4 million in
savingsbull Reduced overtime costs by 89 percentbull Doubled total ASE Master technicians on
staff
AT A GLANCE
GF07_Winnerindd 18GF07_Winnerindd 18 7511 32011 PM7511 32011 PM
Government Fleet JulyAugust 2011 19
standing their needs is the fi rst step and
we strive to provide service in a way that
makes customers want to come to usrdquo
With this charge in mind CityFleet
asked its customers to evaluate fl eet
analyzed the results then targeted large-
scale improvements When individual
concerns arose CityFleet addressed them
face-to-face whenever possible If it was
not possible to do so in person staffers
picked up the phone Then they acted
ldquoAs CityFleet continued to deliver on
promises customer trust in the organiza-
tion grewrdquo Hunt said
Customer satisfaction soon rose now
reaching astonishing levels CityFleet
reached a 98-percent customer satis-
faction rating even with a workload of
27000 work orders each year In fact
recent customer survey scores were more
than double the second-best service pro-
viders in the City
ldquoThese are spectacular results by
any measurerdquo Hunt said ldquoBut the short
time frame in which CityFleet developed
best practices implemented them and
tracked the results is especially impres-
sive And the fact that the results of the
survey indicated that CityFleet improved
more than any other city service surveyed
is astoundingrdquo
As customer satisfaction has continued
to improve so has employeesrsquo belief in
their abilities ldquoEmployees now feel pride
in their workplace see satisfi ed custom-
ers and have come to trust the managers
and themselvesrdquo Hunt said
A LONG LIST OF ACCOMPLISHMENTS
While it rates high among the reasons
CityFleet is successful customer and em-
ployee satisfaction are only the beginning
of a long list of accomplishments To list
all of them over the last year mdash let alone
the last fi ve years mdash would fi ll the pages
of Government Fleet In fact there was
only room for the top highlights on its ap-
plication
ldquoThere are so many other good things
we are doing I kept thinking of more
things I wish we would have added even
after the application had been submittedrdquo
Hunt said
However a few of the fl eetrsquos most
notable accomplishments are as follows
CityFleet
bull Accelerated staff development and
training
bull Right-sized the Cityrsquos fl eet by 192
units saving $4 million
bull Improved repair turnaround times
customer satisfaction and competi-
tiveness
bull Doubled the number of Automotive
Service Excellence (ASE) certifi ed
Master Technicians by offering cer-
tifi cation pay
bull Reduced overtime costs by 89 per-
cent through a more streamlined
workfl ow and new shop tools
bull Reduced commercial repairs by $1
million over two years through reor-
ganization of shop operations
bull Reduced parts costs by $300000 (36
percent) through bar coding inven-
tory management market analysis
and volume purchases
bull Became certifi ed as an Eco-Logical
Business by the Pollution Prevention
Excellence program
bull Recouped $1 million at auction for
the fl eet replacement fund
bull Signifi cantly greened the City fl eet
with the expanded use of hybrid
electric diesel particulate fi lters in-
cab heaters and alternative fuels mdash
developing the largest green fl eet in
the region
bull Implemented recycling efforts
purchased a rock crusher capable
of producing 160 tons of material
per hour use of refi ned oil scrap
metal and battery recycling and
removal of 2200 yards of contami-
nated soil
(Far left) John Hunt fl eet manager for the City of Port-land Ore motivates staff and proudly displays the teamrsquos ldquo100 Best Fleetsrdquo trophy which celebrates the whole teamrsquos efforts Fleet staff members are pictured maintaining ve-hicles and providing necessary repairs
GF07_Winnerindd 19GF07_Winnerindd 19 7511 32013 PM7511 32013 PM
20 Government Fleet JulyAugust 2011
1 0 0 B E S T W I N N E R S
GF0111ferrellgasindd 1 122010 122740 PM
bull Overall reduced the operating bud-
get by $17 million over the last
year and $5 million over the last
two years through new reporting
analysis right-sizing business part-
nerships computer programs time
standards inventory management
staff analysis and implementation
of a new fuel system
Hunt attributes the fl eetrsquos success to
committed staff a competitive business
model and the implementation of key
fl eet best practices He also continually
relies on the advice of past and present
fl eet managers and fl eet organizations
like the American Public Works Asso-
ciation (APWA) National Association
of Fleet Administrators (NAFA) Public
Fleet Managers Association and the Or-
egon Public Fleet Managers Group
ldquoPublic sector fl eets are not in direct
competition with one another so we
share valuable information and ideas all
the time between organizationsrdquo he said
ldquoMany years ago a great fl eet manager
used to say lsquosave your money hard times
are comingrsquo This lesson along with
many others helped prepare us for these
tough fi nancial timesrdquo
LESSONS LEARNED AND TRUST CULTURE BUILT
Along the way Hunt and his team
have learned some valuable lessons other
fl eets can benefi t from too Hunt said
chief among them is building a high trust
culture Part and parcel to that are open
lines of communication and continued
collaboration mdash like the weekly team
meetings he holds listening to concerns
and working directly with staff
Hunt said another excellent way to pro-
mote communication is by establishing a
Labor Management Committee (LMC)
which provides a regular structure for
sharing opinions and suggestions ldquoFor us
the group has become a cohesive force for
change and improvementrdquo he said
In terms of working with customers
Hunt and his team live by the notion of
treating customers the way they would want
to be treated by service professionals
And for the fl eet overall he recom-
mends being proactive rather than reac-
tive and investing heavily in the staff
ldquoGo out and meet with your customers to
fi nd out what they need and show them
that you are listening We proactively
meet with our customers fi nding ways to
help them achieve their goalsrdquo he said
ldquoEncourage teamwork and listen to your
staff mdash they know the business and they
work directly with the customers They
are your greatest assetsrdquo
OFFERING A SINCERE THANKS TO THE INDUSTRY
Hunt said he owes many thanks to
those who helped him lead his fl eet to
success For starters he thanks Govern-ment Fleet INVERS Mobility Solutions
and Tom Johnson for making the program
possible And of course he thanks his own
partners at the City mdash the Mayor and City
Council the Offi ce of Management amp Fi-
nance leadership team the customers and
of course the CityFleet team
ldquoCityFleet collaborates daily to pro-
vide excellent service and fi nd solutions
to each challengerdquo he said ldquoOnce we had
built trust our customers were willing to
provide us with feedback and help us to
understand special project needs from an
operations perspectiverdquo
He also extends gratitude to his
peers ldquoThere are many fl eet profession-
als who donate their time and fl eet anal-
ysis to others in the industry All they
want in return is for another fl eet to be
successful and for the betterment of the
fl eet industry in generalrdquo he said ldquoThis
includes past and present fl eet manag-
ers manufacturers and our vendors Irsquod
like to thank all of those folks for giving
generously to the fl eet industryrdquo
Last he lends a gracious nod to all of
the fl eet families ldquoTheir encouragement
and support make it possible for us to come
to work and do well each dayrdquo he said
STRIVING FOR CONTINUED SUCCESS
As Hunt refl ects on his fl eet be-
ing named No 1 he looks to the hard
work of his team the hard work of his
100 Best competition and the drive the
100 Best program offered his fl eet in its
rise to success ldquoI am extremely proud
of our team both at CityFleet as well
as the bureaus we serve and how we
work together to meet the challenge of
delivering quality service in these tough
economic timesrdquo he said ldquoIt feels great
to be named the No 1 Fleet in North
America but humbling at the same time
All of the fl eets that entered the 100 Best
Fleets program are doing good things
and continue to improve every day The
program is great in that it provides fl eets
with a road map for progressrdquo
Always focused on continuous im-
provement Hunt is sure to celebrate the
success on behalf of the hard work of his
team but is also quick to set new goals
ldquoCityFleet has made a conscious effort
over the last few years to build up the core
foundation of business operationsrdquo Hunt
said ldquoNow we are ready to move forward
and explore new challengesrdquo
SOURCEJohn Hunt fleet manager City of Portland Ore E-mail johnhuntportlandoregongov
CityFleet employees log an average 27000 work orders per year and recent customer service scores have been steadily increasing
GF07_Winnerindd 20GF07_Winnerindd 20 7511 32018 PM7511 32018 PM
When it comes to alternative fuels propane is far and away the best alternative
855-4AUTOGAS
GF0111ferrellgasindd 1 122010 122740 PMGF07_Winnerindd 21GF07_Winnerindd 21 7511 32020 PM7511 32020 PM
22 Government Fleet JulyAugust 2011
The 4th annual Government Fleet
Expo amp Conference (GFX)
held at the San Diego Conven-
tion Center in Southern California
June 6-8 brought together more than
550 public sector fl eet professionals
and industry suppliers
Former MLB all-star pitcher Dave
Dravecky opened with an inspirational
keynote address and Denton Cinque-
grana senior markets editor at OPIS
gave a keynote speech on the state of
the fuel market The conference includ-
ed the 2011 Public Sector Fleet Man-
ager of the Year and ldquo100 Best Fleetsrdquo
awards ceremonies engaging presenta-
tions and panels featuring fl eet experts
numerous networking opportunities
more than 85 exhibit booths and a
chance to explore San Diegorsquos Gaslamp
Quarter
Next yearrsquos event is scheduled for
June 18-20 2012 at the Colorado Con-
vention Center in Denver
Event coverage and an extended
photo gallery are available at www
gfl eetcom Keywords GFX 2011
2011 EXPOUNITES FLEET PROFESSIONALS IN SUNNY SAN DIEGO
Three days of sessions keynote speeches and networking gave at-tendees ideas solutions to take back and test in their fl eets
(Above left) Aaron Alvarado from City of Tempe Ariz conducts a session(Above right) MLB all-star pitcher Dave Dravecky presents a keynote
A networking power session on ldquoFleet Challenges and Solutionsrdquo brought fl eet professionals together to help each other reach their common goals
A pre-session on best practices from the 100 Best Fleets title ldquoLeading the Wayrdquo drew a crowd of fl eet managers looking for ideas to become one of the ldquobestrdquo
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Government Fleet JulyAugust 2011 23
PHO
TOS
CO
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TESY
STE
VE
RIL
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The GFX show fl oor was packed full of new vehicles and informative displays Attendees spent quality time on the show fl oor learning about new technology and innovations
The 2012 Chevrolet Caprice Police Patrol Ve-hicle was on display
Mitsubishirsquos iMiEV zero-emissions vehicle packs a lot of punch in its small package
MEMA brought an Altec AT37-G telescoping ar-ticulating aerial truck to the show fl oor
Ford and Azure Dynamics brought the Transit Connect Electric to the show
Chevroletrsquos new CNG van was on display which will also be available in an LPG version
LeasePlan amp NJPA sponsored a networking evening at the Hard Rock Cafe
(Above amp Below) At the fi rst opening recep-tion event attendees were given opportuni-ties to network and grab a bite to eat
(Above) EnviroGuard had its low polluting lawn mowers on display
(Left) Attendees had several op-portunities to visit with vendors
(Right) Informative displays and on-site product demos were pro-vided at several booths
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24 Government Fleet JulyAugust 2011
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The 100 Best Fleets recognizes and rewards peak-performing fl eet operations in North America and identifi es and encourages ever-increasing levels of performance improvement
1 PORTLAND OR John Hunt CPFP 2490 400 7 77
NOTABLE ACCOMPLISHMENTS Despite constantly declining budgets the fl eet accelerated staff development and ramped up training to expand its collective knowledge base The effort dramatically improved repair turnaround times and customer satisfaction Fleet also successfully negotiated ASE Master technician pay doubled personal tool allowance expanded shop tools and increased technician salaries for 2012
2 SAN BERNARDINO COUNTY CA Roger Weaver CPFP 3500 400 6 83
NOTABLE ACCOMPLISHMENTS Implemented comprehensive centralization initiatives with major users (sheriff fi re special districts human services and public works) In response to the economic downturn the department reported cumulative savings andor cost avoidance of $4114135 (FY2010-11 year-to-date and estimated) Some of these reductions are ongoingrecurring from previous years for a grand total of $171 million over the last seven years A ldquoNew Employee Handbookrdquo covering County safety and departmental policies was produced and also reviewed annually during work performance evaluations with all current employees
3 CITY OF COLUMBUS OH Kelly Reagan 3035 2884 4 120
NOTABLE ACCOMPLISHMENTS The City is currently constructing what will be the Cityrsquos fi rst compressed natural gas (CNG) fueling station and the largest and only fast-fi ll CNG station with public access in Ohio The City also increased morale Investments in training and safety equaled tangible results in the morale of City technicians Currently 83 percent of City mechanics are ASE certifi ed 55 percent are Master ASEs (73 employees hold 543 ASE certifi cations) The City also obtained the ASE Blue Seal for the fourth time in 2011 Due to the Cityrsquos increased focus on training testing and safety it has been able to steadily reduce its parts and services expenses thus reducing billing to City agencies
4 CITY OF CONROE TX Thomas Higgs 300 193 1 6
NOTABLE ACCOMPLISHMENTS In 2010 the City implemented an Interlocal Agreement with two external customers adding a total of 75 vehicles without adding a technician and estimated revenues of $83000 or approximately 8 percent of current approved budget Internal fl eet availability was increased from 96 percent to 98-plus percent for internal customers The City saved additional funds by negotiations with parts suppliers for increased discounts and technology utilization It has maintained certifi cation as an ASE Blue Seal shop for the past four years and 100 percent of staff is ASE certifi ed
5 CITY OF CULVER CITY CA Paul Condran 582 32 1 38
NOTABLE ACCOMPLISHMENTS The City held its second Regulatory Technical Summit in 2010 bringing together reps from more than 50 citiesagencies and industry policy makers The fl eet has also accomplished a sustainable fl eet progression 85 percent of the heavy-duty fl eet operates on CNG 28 percent of light-duty overall on-road fl eet is alternative fuelhybrid The City re-powered 12 heavy-duty CNG transit buses with the newest Cummins CNG engines using a $360000 grant The City was also the winner of the 2010 NAFA Fleet Management Association Sustainable Fleet Award for heavy-duty fl eets and has consistently ranked in the top 20 ldquo100 Best Fleetsrdquo since 2004
6 POLK COUNTY FL Bob Stanton CPFP 2575 332 11 35
NOTABLE ACCOMPLISHMENTS The County insourced its third County municipal fl eet operation (City of Ft Meade Fla) into fl eet operations Since 2010 the County has absorbed three municipal fl eet operations The Countyrsquos vehicle leasing program has been expanded to include County municipal governments allowing municipalities to spread limited capital resources over a broader range of vehicles It began using Craigslistcom to sell parts from salvaged vehicle The County also formed and leads a local consortium consisting of the Polk School Board City of Bartow Fla local Florida DOT district offi ce and the County to explore a partnership to collectively bring CNG into the County
7 CITY OF MOLINE IL JD Schulte CPFP 182 215 1 11
NOTABLE ACCOMPLISHMENTS The City has completed negotiations with a vendor selected to remove all lead wheel weights from inventory and supply the City with lead-free weights All Allison World Transmissions have been converted to a fully synthetic fl uid and oil-drain intervals were extended on these units to a full four years All City technicians use laptops on their toolboxes with the ability to view a live dashboard feed for fi ve key performance indicators (KPIs) Technicians are now able to see shop turnaround time for work orders open work orders by status scheduled versus non-scheduled repairs technician productivity by percentage and work orders with potential comebacks
8 CITY OF COLORADO SPRINGS CO Tom Monarco 2468 2053 8 67
NOTABLE ACCOMPLISHMENTS In 2010 the City completed the upgrade of its fl eet information system partnering with one of its customers City Transit to share costs of the upgrade and training It completed its upgrade of the fuel system which consisted of upgrading 11 sites that dispense nearly 22 million gallons of fuel annually Through the use of fuel futures pricing in 2010 the City saved nearly $5 million Fleet has another fuel contract in place for 2011 that should save the City another $4 million
9 CITY OF LOS ANGELES CA Richard Coulson 6007 5102 29 421
NOTABLE ACCOMPLISHMENTS Through evaluating fl eet to ensure it is the right size for operations the City reduced total inventory by more than 900 units Parts expenditures were reduced by carefully identifying preventive maintenance (PM) schedules PM checklists were also revised to maximize technician effi ciency The City has also worked to educate policy makers regarding the ldquoscience of fl eet maintenancerdquo It invested time educating policy makers about the cause and effect relationships between deferring maintenance and deferring vehicle replacements as well as provided tours of fl eet facilities
TOP PUBLIC SECTOR SPONSORED BY
FLEETS RECOGNIZED
RANK FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
Now with Hillsborough County Fla
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ANY FORD PARTANY TIME
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26 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
10 CITY OF RIVERSIDE CA Kris Martinez 1041 320 2 35
NOTABLE ACCOMPLISHMENTS Alternative-fuel use by City vehicles increased The total of alternative fuel in use by the City has increased by 12 percent from 43064 to 48893 gallons of CNG per month reducing air emissions and fl eet operating costs due to the low cost of CNG The percentage of alternative-fuel vehicles in fl eet has increased dramatically The number of targeted vehicle classes has increased from 53 percent to 72 percent and the percent of clean vehicles has increased from 69 percent to 89 percent The City also instituted a Green Action Plan with a goal to reduce mobile sources of pollution by 5 percent through programs and partnerships
11 CITY OF FT LAUDERDALE FL John Rencher 1230 290 1 51
NOTABLE ACCOMPLISHMENTS In 2010 the City concluded a three-year vehicle and equipment utilization study and fl eet right-sizing program resulting in annual budgetary savings of $222300 and capital expenditure savings of more than $13 million It purchased two new hybrid aerial bucket trucks to replace older models using a grant in the amount of $150272 The grant was also used for retrofi tting 730 vehicles with CANceivers a fuel interface device providing accurate fueling data and idle time Fleet also achieved savings from cannibalization of totaled vehicles Instead of auctioning vehicles at $200 per unit the vehicles are retained to be ldquoparted outrdquo to save on parts costs
12 CITY OF AUSTIN TX Gerald Calk 3800 1400 7 199
NOTABLE ACCOMPLISHMENTS Fleet performed a self-assessment identifying areas of concern with a special emphasis on internal controls and environmental compliance Once weaknesses were discovered the City worked on restructuring its organization to cover certain areas as well as ensure compliance with regulatory agencies By doing this self-assessment and aligning operational needs with the overall needs of the City fl eet was able to hire needed personnel to strengthen its organization The City was a recipient of the 2011 NAFA Fleet Management Association Sustainable Fleet award and four of six service centers are ASE Blue Seal certifi ed
13 CITY OF FAYETTEVILLE AR Dennis Pratt 322 236 1 17
NOTABLE ACCOMPLISHMENTS The City continued with its green initiatives in 2010 purchasing one hydraulic launch assist (HLA) Solid Waste side loader started full use of re-refi ned oil with Micro Green oil fi lters and continued with oil sampling driving change intervals The City started using its fl eet information system graphics module to store wiring diagrams warranty and other service information and started using an online vehicle auction company to sell surplus fl eet vehicles Team members have continued their training with increased ASE and EVT certifi cations
14 MANATEE COUNTY FL Michael Brennan 849 499 3 35
NOTABLE ACCOMPLISHMENTS The County revised its preventive maintenance program increasing PM-generated repairs by more than 35 percent while maintaining a 93-percent fl eet availability average It continued reassignment of underutilized units reducing capital spend by more than $800000 The County was also award a $159 million grant for a new central maintenance and transit operations facility Team technicians also placed fi rst in a maintenance competition sponsored by the Florida DOT winning the ldquoknowledge examrdquo The County has also continued a leading role in the County-wide ldquoGreen Teamrdquo promoting environmental stewardship across departmental lines
15 CITY amp COUNTY OF DENVER CO Ernie Ivy 1233 194 7 93
NOTABLE ACCOMPLISHMENTS The Denver Fleet Management Division completed implementation of a new fl eet management software system converting 15 years of historic data and adjusting operations to best utilize the systems features It moved to a City-wide system for tracking procurement streamlining the purchase of parts and materials and increasing accountability The Division also opened a new fl eet facility that is anticipated to be LEED Gold certifi ed and will incorporate employee ideas for improving operations and enhancing customer service
16 CITY OF SACRAMENTO CA Keith Leech 2214 592 6 104
NOTABLE ACCOMPLISHMENTS The City upgraded its Fleet Management Technology Toolkit which are AssetWorks Fleet Focus (M5) and Fuel Focus technology upgrades that provide multiple enhancements and integrations to gather format and disseminate information to establish the business intelligence required to make data-driven decisions Itrsquos return-on-investment (ROI) analysis demonstrated an annual benefi t of $720000 after a pilot program with Zonar GPS telematics and more than $700000 after outsourcing parts management to NAPA Integrated Business Solutions (IBS) The City also participated in a multi-agency municipal project that benchmarked fl eet costs and statistical trends including fl eet utilization fuel consumption and emissions
17 CITY OF FORT WORTH TX Wayne Corum 2990 463 3 108
NOTABLE ACCOMPLISHMENTS The City competed in a managed competition process for vehicle maintenance and was retained as the maintenance provider for the City It is fi nalizing and implementing a National Fuel Contract In the fi rst six months 16 different government agencies from four states have already utilized the contract The City is continuing to expand alternative-fuel use with investments into fueling infrastructure (ethanol propane and electric) and alternative-fuel vehicle acquisitions (hybrid electric and propane)
18 CITY OF ROCHESTER NY Michael Quattrone 2074 205 1 79
NOTABLE ACCOMPLISHMENTS The City completed the Government Fleet Management AllianceFleet Counselor Services certifi cation program at 97 percent It is continuously working on the Divisionrsquos Policy and Procedures manual The City has more than 125 management-approved policy and procedures in 16 different categories providing employees with clarity in City goals daily work and delivering managementrsquos expectations It also developed service level agreements (SLAs) with all customers including seasonal SLAs
19 CITY OF EUGENE OR Tony Jobanek 558 101 1 28
NOTABLE ACCOMPLISHMENTS The Cityrsquos Fleet Services section recently became an Eco-Biz certifi ed fl eet facility The goal of the program is to prevent and minimize pollution generated by small businesses in the Lane County Ore area It implemented a dashboard system that provides key information in a timely manner The City is also proactively in pursuit of an electric technology demonstration program It was identifi ed by the State as one of the fi rst public organizations to participate in demonstration testing of the Toyota plug-in Prius hybrid-electric sedan Mitsubishi iMiEV all-electric sedan and is scheduled to purchase a Nissan LEAF all-electric sedan in summer 2011
20 CITY OF DENTON TX Mike Ellis 615 202 1 21
NOTABLE ACCOMPLISHMENTS The City opened a new alternative-fuel site and began dispensing biodiesel and ethanol products with the projected annual purchase of 664000 gallons of biodiesel and at least 40000 gallons of E-85 It has converted 72 percent of its fuel purchases to biodiesel It deployed fi ltration systems on all landfi ll and refuse equipment to increase oil drain intervals which reduces labor cost and conserves oil while improving reliability It also developed an in-house mentoring program designed to increase productivity effi ciency and knowledge by partnering a less-experienced technician with an ASE-certifi ed Master Technician
RANK FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
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INVERS Mobility Solutions bull 6047421145 bull 8663080091
FF0909inversindd 1 9909 21000 PMGF12-54_1-6HouseADindd 1 122910 95043 AM
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28 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
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THE FOLLOWING FLEETS LISTED ALPHABETICALLY HAVE BEEN JUDGED AMONG THE 100 BEST FLEETS IN THE NORTH AMERICA
FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
ALACHUA COUNTY FL Ray Griffi n CPM 306 416 2 16
NOTABLE ACCOMPLISHMENTS Implemented ldquo20-percent by 2010 Reduction Planrdquo demonstrating how the County can reduce fuel consumption by 20 percent by 2020 Created Fleet Management Comprehensive Plan an administrative procedure booklet that outlines policies and fl eet management practices and reduced take-home vehicles by 52 percent
ALAMEDA COUNTY CA Doug Bond 1093 0 3 13
NOTABLE ACCOMPLISHMENTS Wrote and implemented new County Ordinance that updated and enhanced vehicle-use polices Reduced fl eet by 80 under-utilized vehicles (7-percent reduction) and replaced 29 vehicles with alternative-fuel units for a savings of $741129 for this fi scal year
ARAPAHOE COUNTY CO Randy Campbell 357 483 2 20
NOTABLE ACCOMPLISHMENTS Initiated full electronic pre- and post-trip inspection program for units that require inspection under Federal Motor Carrier Safety Administration (FMCSA) and Colorado state law The system enables a ldquorepair-before-failurerdquo strategy that lowers operating costs and increases compliance
ATLANTIC COUNTY UTILITIES AUTHORITY NJ Gene Petitt 113 70 2 13
NOTABLE ACCOMPLISHMENTS The County opened a compressed natural gas (CNG) fueling station using $19 million in grant funding to build the facility along with the incremental costs of purchasing 15 CNG vehicles Also implemented green vehicle purchasing and anti-idling policies
AUGUSTA-RICHMOND COUNTY GA Ron Crowden 1265 1259 4 49
NOTABLE ACCOMPLISHMENTS Fleet management shifted procurement funding for public safety vehicles from the General Fund - Capital Outlay to Sales Tax (a shift of $12 million) increasing the number of public safety vehicles purchased over the next fi ve years Allowed contractor to insource repair work for local branch of Salvation Army
CITRUS COUNTY FL Michael Webster 397 165 1 12
NOTABLE ACCOMPLISHMENTS Began education and training program for all user departments within the County Recorded an example of a proper pre-trip inspection of a vehicle and heavy-equipment Also implemented ldquoContinuous Quality Improvementrdquo concept to encourage and promote a more business-like approach to fl eet
CITY OF ALCOA TN Steve Hillis 266 59 1 3
NOTABLE ACCOMPLISHMENTS Instituted an all-staff certifi cation policy for ASE certifi cations Initiated a monthly City-wide Fleet FOCUS report to the management of all user departments covering costs and operational effi ciencies
CITY OF AMES IA Paul Hinderaker 203 80 1 10
NOTABLE ACCOMPLISHMENTS Initiated a system to aggressively reduce past-due PM work allowing technicians to take responsibility for part of a list of overdue items Purchased new independently moveable vehicle lifts which reduces outsourcing work on large vehicles
CITY OF ANAHEIM CA Karl Hopfer 755 535 1 34
NOTABLE ACCOMPLISHMENTS Implemented monthly newsletter highlighting staff accomplishments and special activities as well as a second peer-based employee recognition program Staff training was increased to 18 hours per person minimum through use of in-house cross training and vendor-provided training
CITY OF BELLEVUE WA Peter Bednar 672 369 1 20
NOTABLE ACCOMPLISHMENTS In fi nal phase of $18 million shop modernization project increasing number of work bays per technician from 16 to 23 Utilized $530000 in grant money to help purchase 76 hybrid vehicles Upgraded to a Web-based fl eet management system and issued each technician a 10-inch laptop for ldquoon the fl yrdquo access to fl eet management system
CITY OF BOISE ID Craig Croner CPFP 890 409 5 15
NOTABLE ACCOMPLISHMENTS Completed fi rst year of fully centralized Mobile Fleet Equipment operations resulting in net savings for Parks Dept of 12 percent over 2009 Implemented a city-wide used-vehicle procurement contract Also implemented a centralized Web-based motor pool system at multiple locations around the City
CITY OF CHICAGO IL Patrick Harney 7862 3664 14 635
NOTABLE ACCOMPLISHMENTS Instituted a three-year light-duty vehicle reduction plan for a total end-of-project savings of approximately $1 million Added parts and service lines to new-vehicle and equipment purchase contracts allowing fl eet to receive maintenance services from same contractors from which the City purchases new vehicles and equipment
CITY OF CONCORD NC Daniel Nuckolls CAFM 797 84 1 12
NOTABLE ACCOMPLISHMENTS Introduced Intranet page that allows customers to request services online search work orders and view PM and cost information per vehicle Program was created in-house and at no cost Added fi rst ROUSH propane-powered truck to fl eet operating out of the City airport
CITY OF DURHAM NC Larry Cash 1357 345 3 52
NOTABLE ACCOMPLISHMENTS Embraced Cityrsquos ldquoCulture of Servicerdquo concept based on a three-prong approach service to the customer service to the community and service to the staff City promoted a customer appreciation day which included door prizes and a light breakfast
CITY OF EDMONTON AB Steve Rapanos 3731 697 13 640
NOTABLE ACCOMPLISHMENTS Built a transit bus garage with LEED Silver certifi cation obtained National Safety Mark certifi cation implemented a coolant management system changing the entire fl eet to long-life anti-freeze and engineered a portable detachable winch assembly for pulling ldquodeadrdquo vehicles onto a hoist
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GF05-2011
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30 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
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CITY OF FAIRFIELD CA David Renschler CPFP 261 139 1 14
NOTABLE ACCOMPLISHMENTS Installed new GFI Genfare electronic fare boxes on all 56 transit coaches in just three days The City imposed mandatory furlough of 26 days on City employees eliminating 23 vehicles due to under-utilization Also the City extended oil change intervals from 3000 to 5000 miles
CITY OF FARGO ND Harold Pederson 446 324 2 37
NOTABLE ACCOMPLISHMENTS Implemented bar coding of all inventory in both maintenance shops Scheduled four days of additional training in the inventory portion of the Cityrsquos fl eet management software for parts staff which are actively reviewing and liquidating seldom-used and obsolete parts inventory
CITY OF FT WAYNE IN Larry Campbell CPFP 1088 438 2 28
NOTABLE ACCOMPLISHMENTS Developed fi rst-of-its kind hybrid sewer jet truck working with International Eaton and Sewer Equipment of America Continued purchasing additional hybrid vehicles added new LED lights to fueling island for a 77-percent energy savings and removed lead wheel weights from tires for steel weights
CITY OF GOODYEAR AZ Richard Sweepe 354 16 1 6
NOTABLE ACCOMPLISHMENTS Conducted quarterly utilization reviews resulting in $185000 in savings due to removal of under-utilized units Re-purposed trucks from use by Water Division for an eighth of the cost of new vehicles Streamlined vehicle specifi cations
CITY OF HENDERSON NV Robert Murnane 1057 240 1 21
NOTABLE ACCOMPLISHMENTS Started a car-sharing motor pool at City Hall campus implemented the EJ Ward fuel management system at two main fuel locations revised vehicle replacement schedules implemented fl eet downsizing project and entered into joint service agreement with neighboring jurisdiction to handle police motorcycle maintenance
CITY OF IRVING TX Ramiro Lopez 803 127 2 19
NOTABLE ACCOMPLISHMENTS Enhanced communications among staff and customers with focus groups and frequent meetings Cost savings are being realized through fuel pricing fuel conservation and position responsibility enhancements Implemented technician accountability controls increasing performance and fl eet availability
CITY OF KAMLOOPS BC Ian Hammond 292 147 1 19
NOTABLE ACCOMPLISHMENTS Initiated a pilot program to explore hydrogen as an alternate fuel Contracted with a Vancouver Island-based company to install an on-demand hydrogen generator on one of the Cityrsquos service trucks Pilotrsquos initial results show dramatic decreases in CO2 and NOx Staff is certifi ed to perform hydrogen conversions
CITY OF LAKELAND FL Gary McLean CPFP 1088 190 1 30
NOTABLE ACCOMPLISHMENTS Rebuilt vehicle replacement process teaming with departmental leadership and Cityrsquos fl eet Utilization Management Committee (FUMC) Down-sized administrative vehicles reducing purchase and fuel costs Established new auction contract and one-time repair limits as well as $500 repair limit on ldquosparerdquo vehicles
CITY OF LITTLE ROCK AR Wendell Jones 1060 160 2 70
NOTABLE ACCOMPLISHMENTS Increased number of workstations to one cloud computer workstation per technician (from one or two in each shop) Recently began a self-evaluation and improvement plan utilizing Fleet Sentinel Management program
CITY OF LONG BEACH CA Leslie Horikawa 1591 68 8 85
NOTABLE ACCOMPLISHMENTS Implemented rigorous campaign to bring maintenance program to 94-percent completion rate reaching a high of 96 percent Keeping a cap on overtime expenditures and rotating staff and providing opportunities to gain skills in various positions Implementing a loaner pool program as part of a vehicle reduction plan
CITY OF MARIETTABLW GA Scott Lawler 557 104 1 14
NOTABLE ACCOMPLISHMENTS Established an internal online customer survey after vehicleequipment is repaired Focused on preparing and receiving a signed service level agreement (SLA) from Power Utility department which was completed within one year Purchased software allowing fl eet to upload latest service bulletin fi x for re-fl ashing a vehiclersquos ECU
CITY OF MESA AZ Peter Scarafi otti CDM CAFM CEM CPFP 1450 50 2 76
NOTABLE ACCOMPLISHMENTS Warranty Recovery Program is on track to recover more than $600000 in warranty YTD in 2011 recovering $433000 in 2010 Shop employees have more than 300 ASE certifi cations and City has received Clean Cities Coalition Clean Air award for past eight years
CITY OF MIAMI FL Jose Davila Sr 1951 178 1 67
NOTABLE ACCOMPLISHMENTS Improved employeemanagement relations Moved stockroom management in-house Took on yearly inspection of almost 500 commercial hauler trucks Changed the way the City gauges itrsquos employees productivity
CITY OF NEW YORK DCAS NY Stephen Weir 2127 80 0 9
NOTABLE ACCOMPLISHMENTS Spearheaded a number of green initiatives to established NYC as premier Green City in US including commitment to receive 50 Chevrolet Volts by June secure 10 of the fi rst Ford Transit Connect Electric vehicles and secure a no-cost two-year lease for 10 Navistar eStar electric trucks
CITY OF NEW YORK PARKS amp REC NY Keith Kerman 1863 774 8 60
NOTABLE ACCOMPLISHMENTS Completed Agencyrsquos second pilot of B-50 fuel this time for all diesel vehicles in Borough of Staten Island Parks uses B-20 in all vehicles Expecting delivery of fi ve Chevrolet Volts and fi ve Navistar Class 4 all-electric vans for use in playground repair two International hybrid buses and 11 Kenworth hybrid medium-duty trucks
CITY OF OCEANSIDE CA Jeffery Hart 458 25 1 14
NOTABLE ACCOMPLISHMENTS Underwent complete management and offi ce staff change Changed vehicle check-out processes after repairs cross-training staff in areas of emergency vehicles fi re apparatus off-road equipment and fabrication igniting new wave of training opportunities Also ramped up safety program and converted below-ground tanks to biodiesel
CITY OF ROANOKE VA Kenneth Bernard 600 250 1 25
NOTABLE ACCOMPLISHMENTS Implemented new equipment including a Versus scanner 450 kW standby generator Aerosol can recycling unit and nitrogen generator for tire service Also upgraded the shop to be WiFi capable Established positive sustainable maintenance practices and have developed a team with a solid culture
FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
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Thank you to the 2011 Sponsors of
wwwGovFleetExpocom
GFX05
-0311
MARK YOUR CALENDAR FOR NEXT YEAR
June 18-20 2012Colorado Convention CenterDenver CO
05-0311
LEAD SPONSORS
GENERAL SPONSORS
ASSOCIATION PARTNERS
PREMIER SPONSOR MAJOR SPONSORS
GF0611gfx_sponsorsindd 1 51711 101722 AMGF07_Directoryindd 31GF07_Directoryindd 31 7511 34435 PM7511 34435 PM
32 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
PROTECT YOUR FLEET
GF0711auditindd 1 7111 92820 AM
CITY OF SAN ANTONIO TX Florencio Pena 3715 1075 7 171
NOTABLE ACCOMPLISHMENTS Installed automatic vehicle location (AVL) in approximately 250 Solid Waste Management automated side-loader trucks Currently reviewing equipment lifecycles for many vehicle classes In FY2010 City passed environmental ordinance requiring vehicle purchases to be the most environmentally responsible equipment available
CITY OF SANTA ANA CA Rick Longobart 900 300 1 36
NOTABLE ACCOMPLISHMENTS Developed a cohesive work unit and camaraderie to overcome fi nancial shortfalls City proved in-house maintenance was more cost effi cient than outsourcing functions Demonstrated a $500000 savings through utilization effi ciency and improved communication
CITY OF SUFFOLK VA Jason LaLonde 1100 250 1 22
NOTABLE ACCOMPLISHMENTS With support and assistance from Dept of Budget and Strategic Planning a fl eet chargeback methodology information session was presented to all internal and external customers detailing expense and revenue steam on all facets of fl eet management Outfi tted all recently purchased equipment with LED lighting for increased visibility
CITY OF TAMPA FL Tim Perry 2682 218 2 57
NOTABLE ACCOMPLISHMENTS Authored revised City-wide Vehicle Operations policy which includes provisions for anti-idling cell phone and tobacco use driver training etc Took on responsibility for Tampa Fire Rescuersquos non-combat vehicles and equipment in 2009 completing integration in 2010 Also utilized outside vendor for heavy-tire road calls
CITY OF TEMPE AZ Aaron Alvarado 800 250 2 30
NOTABLE ACCOMPLISHMENTS Implemented ldquoThe Four Disciplines of Execution (4DX)rdquo by Franklin Covey At the City manager level guidance was put out to initiate an internal operating system to begin to change the culture and mind-set of all City departments
CITY OF THOUSAND OAKS CA Larry McKinney 205 405 1 11
NOTABLE ACCOMPLISHMENTS Implemented the following recycled fi lters and anti-freeze used retread tires eliminated lead wheel weights installed new busvehicle wash that uses recycled water installed a 60000-lb bus lift reorganized fl eet warehouse initiated employee and customer service surveys and created online equipment purchase calendar
CITY OF VANCOUVER BC Doug Smith 1680 280 4 240
NOTABLE ACCOMPLISHMENTS Introduced a ldquoMake vs Buyrdquo policy to determine what work should be done in-house versus outsourced Participated in public and private fl eet benchmarking projects Analyzed key performance indicators (KPIs) through fl eet management reports Introduced new fl uid storage and electronic fl uid dispensing management system
CITY OF WILMINGTON DE Ed Stone 593 26 1 14
NOTABLE ACCOMPLISHMENTS Initiated ldquoFast Fleet Loanerrdquo pool program reduced fl eet size by 26 percent for $57000 fuel savings and $391000 capital expenditure savings lowered average fl eet age by one year resulting in $10000 approximate fuel savings lowered fl eetrsquos carbon footprint by replacing 30-percent of trash trucks and retrofi tting 27 additional trash and dump trucks
COLLIER COUNTY FL Daniel Croft 766 391 4 26
NOTABLE ACCOMPLISHMENTS Utilized totaled ambulance and transit bus for parts versus salvage saving more than $30000 in ambulance and $20000 in transit bus parts and components Built and opened vehicle washing system allowing fl eet to clean largest trucks and equipment Also one technician was selected as the State of Florida Bus Mechanic of the Year
COLORADO DEPT OF PERSONNEL ADMIN Kathy Nesbitt 6000 200 3 13
NOTABLE ACCOMPLISHMENTS Completed installation of State-owned E-85 pumps at the downtown Denver motor pool and designed and deployed E-85 tanks at three locations Currently coordinating deployment of 20 all-electric vehicles and developed a petroleum-reduction rebate program returning funds totaling $500000 to State user agencies
COUNTY OF RIVERSIDE CA Robert Howdyshell 4116 0 7 52
NOTABLE ACCOMPLISHMENTS Taking part in initiatives to lead to right-sizing the fl eet and reducing vehicle miles traveled Began right-sizing efforts in April 2010 with identifi cation of all under-utilized vehicles based on mileage versus repair costs totaling 298 vehicles removed from service and sold with 37 additional vehicles retired and sent to auction
COUNTY OF SONOMA CA David Head 1157 196 3 21
NOTABLE ACCOMPLISHMENTS Began process to outsource parts operation to NAPA IBS with no on-site staffi ng required due to use of NAPA and fl eet-based computers Costs were reduced 15-35 percent on most parts staffi ng costs were reduced by more than $230000 and the number of invoices processed per month was reduced from hundreds down to one
DAKOTA COUNTY MN Kevin Schlangen 242 74 1 12
NOTABLE ACCOMPLISHMENTS Developed and implemented fl eet operations and Fleet LockoutTagout procedure manuals as well as implemented Voyager fuel card program Constructed 55000 sq-ft fl eet storage addition to Empire campus with geothermal heating system Also expanded insourcing of fl eet services to three additional fl eets without additional staff
DISTRICT OF COLUMBIA WATER amp SEWER AUTHORITY OZ Fuller 583 1000 2 29
NOTABLE ACCOMPLISHMENTS Implemented green product purchasing and usage initiatives including vehicle lube touch-up paints brake cleaning sprays and other cleaning items Purchasing several electric charging stations for electric vehicle use and have FY-2011 vehicle purchase plans for at least 41 additional alternative-fuel vehicles
EUGENE WATER amp ELECTRIC BOARD OR Gary Lentsch 219 54 1 10
NOTABLE ACCOMPLISHMENTS One of the fi rst fl eets to measure hydraulic system ISO cleanliness and moisture while still on the vehicle Shop is currently being certifi ed toward LEEDrsquos Gold standard Implemented idle and fuel-reduction policy obtaining a 103-percent reduction in fossil fuel usage (over 2009) Also reduced take-home vehicles to on-call staff only
HARFORD COUNTY MD Warren Patrick 1015 123 2 22
NOTABLE ACCOMPLISHMENTS Dramatically increased revenue by implementing new surplus vehicle sales process The new process works not only for fl eet vehicles and equipment but offi ce furniture computers etc Utilize a 27-month historical database to maintain an optimum replacement and disposal schedule
FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
GF07_Directoryindd 32GF07_Directoryindd 32 7511 34435 PM7511 34435 PM
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- prevent auditing
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34 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
GF0611toolboxindd 1 51311 114257 AM
HOUSTON INDEPENDENT SCHOOL DISTRICT TX Mark Swackhamer 2068 60 6 150
NOTABLE ACCOMPLISHMENTS Increasing number of cameras on 647 buses from two to four All buses support and police vehicles will have telematics for a total count of 1910 units Adding particulate traps to a percentage of buses Also partnering with University of Houstonrsquos Texas Diesel Testing and Research Center on emerging emissions reduction technologies
IDAHO NATIONAL LABORATORY ITS Scott Wold 671 467 2 152
NOTABLE ACCOMPLISHMENTS Replaced almost 75 percent of fl eet with fl ex-fuel vehicles (FFVs) and put 20 new hybrid-electric sedans and SUVs into service for total of 47 hybrid vehicles Began renewing aging bus fl eet increasing fuel economy by 20 percent and carrying 1 additional passenger per vehicle Mini-motor coaches planned to improve fuel mileage by 50 percent
CITY OF INDIANAPOLIS IN John Williams 4397 905 3 106
NOTABLE ACCOMPLISHMENTS Used over 20 key performance indicators (KPIs) to manage 5300 vehicles and pieces of equipment focusing on fi ve areas daily fl eet availability PM and repair operations supply and services administrative operations and customer service Also currently employ 13 ASE Master technicians
JOINT BASE LEWIS MCCHORD FLEET OPERATION WA Michor Gentemann 62 3500 3 100
NOTABLE ACCOMPLISHMENTS Continued to improve fl eet management information system (FMIS) to track man hours spent servicing vehicles and to review the Military Expenditure Limit helping to estimate costs Implemented new inspection process that saves time by pre-evaluating a vehicle before its pulled out of service and brought into the repair shop
KING COUNTY FLEET ADMINISTRATION WA Jennifer Lindwall 1950 364 2 76
NOTABLE ACCOMPLISHMENTS Acquired several clean vehicles including a hybrid service truck that has netted a 30 percent improvement in fuel effi ciency and two hybrid bucket trucks The purchase was offset with $120500 in grants The County fl eet has been right-sized by eliminating 43 under-utilized vehicles and has increased the use of shared vehicles
KNOX COUNTY TN Phillip May 1113 217 2 20
NOTABLE ACCOMPLISHMENTS Reduced total expenditures by 4 percent total department charges by 6 percent fuel usage by 5 percent and parts inventory by 24 percent while increasing production by 6 percent and improved turnaround time by 8 percent The shop earned its second Automotive Service Excellence (ASE) Blue Seal Certifi cation
MONROE COUNTY NY Melvin Rose 940 160 1 17
NOTABLE ACCOMPLISHMENTS Cooperative public-private partnership with Rochester Institute of Technology served as the model for the recently approved E-15 by the federal government Green initiatives and inter-municipal cooperation has led to increase in use of green vehicles reduction of duplicate equipment and the construction of green fueling stations
MONTEREY COUNTY CA Thomas Abear 2074 85 5 18
NOTABLE ACCOMPLISHMENTS Increased the number of hybrids in the Countyrsquos fl eet including hybrid pickup trucks and introduced biodiesel and retired or retrofi tted nearly 100 percent of on-road diesel vehicles with particulate trap fi lters Gave staff additional training opportunities through use of in-house kiosk to access online courses
MONTGOMERY COUNTY MD DEPARTMENT OF GENERAL SERVICES
Millie Souders 2297 0 1 45
NOTABLE ACCOMPLISHMENTS Instituted a fl eet performance improvement program utilizing employee input These employee-driven ideas netted improvements in key performance requirements including increasing police vehicle and administration vehicle availability and preventive maintenance completed in 24 hours to 987 percent
NEW YORK CITY POLICE DEPARTMENT NY Gregory Dimesa 8067 0 13 453
NOTABLE ACCOMPLISHMENTS Developed a proactive preventive maintenance program which compares maintenance history with current fueling mileage showing a 1-percent overall decrease in out-of-service rate and a 12-percent reduction in vehicles requiring a tow The Department is acquiring 373 more hybrid vehicles to join the 477 already in service
NORTH DAKOTA DOT STATE FLEET SERVICES ND Paul Hanson 3329 0 8 11
NOTABLE ACCOMPLISHMENTS Switched to synthetic transmission fl uid in the heavy trucks with automatic transmissions cutting required fl uid changes per year by a third and saving an estimated 1200 gallons of transmission fl uid and 450 man hours per year Also switched to purchasing heavy trucks with synthetic gear lube saving an estimated 750 gallons annually
PALM BEACH COUNTY FLA Douglas Weichman CAFM 2141 1584 3 60
NOTABLE ACCOMPLISHMENTS Implemented replacement rating system that was above the established replacement guidelines and established low-utilization reports to help make asset reduction decisions and stretch lifecycles In addition began purchasing low-rolling resistance tires and BOLT-brand locks for utility-type vehicles to help with key control
PALM BEACH COUNTY SHERIFFrsquoS OFFICE FL Alan Lane 2500 1300 3 32
NOTABLE ACCOMPLISHMENTS Increased focus on deputy safety with tires and brakes replaced on pursuit-type vehciles on a more regular basis eg if tires are worn to 532nds or brake pads are less than 6mm Repair intervals have been increased to a four month 4000 mile schedule saving about $400000 in the Departmentrsquos annual budget
PASCO COUNTY BOARD OF COUNTY COMMISSIONERS FL
Stephen McNaughton CAFM 966 920 3 39
NOTABLE ACCOMPLISHMENTS Implemented a Generator Task Force Program to align generator procurement disposal maintenance fueling and to maintain awareness of generator actions or agreements that impact County interests The fl eet uses a Specifi cation Committee as part of the process of procuring vehicles and equipment for the County
PRINCE GEORGErsquoS COUNTY MD Richard Hilmer 3243 12 2 57
NOTABLE ACCOMPLISHMENTS Due to a 20-percent reduction in staff caused by the recession the fl eet had to turn to upfi tting contractors to outfi t its latest group purchase of police vehicles Following this model 328 police vehicles were outfi tted for a savings of over $460000 in 2011 alone
PRINCE WILLIAM COUNTY VA Matthew Villareale 1107 177 1 35
NOTABLE ACCOMPLISHMENTS Fleet management increased its review of performance data and trends including the length of time by department that each vehicle has been in for service allowing for trending and shifting of priorities The fl eet maintained its E3 (Exemplary Environmental Enterprise) status with the Environmental Excellence Program
FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
GF07_Directoryindd 34GF07_Directoryindd 34 7511 34437 PM7511 34437 PM
USE THE FLEET TOOLBOX TO
Compare your eet using a bull robust benchmarking tool Analyze labor rates bull Reduce vehicle downtimebull Benchmark staf ng against similarly sized eetsbull Ensure JIT inventory processesbull Determine facility size requirementsbull Project employee and labor costsbull Network con dentially with other eet managersbull Review RFP samples and policy manualsbull Join a community of professionals with challenges bull similar to your own at www eettoolboxcom
Ensure JIT inventory processesbull
USE THE FLEET TOOLBOX TO
Compare your eet using a bullrobust benchmarking toolAnalyze labor rates bullReduce vehicle downtimebullBenchmark staf ng against similarly sized eetsbull
INTRODUCING
Equipped with all the tools you need to run an efficient fleet
DEVELOPED BY
GF Toolbox concept FINALindd 1 51311 110342 AM
GF0611toolboxindd 1 51311 114257 AMGF07_Directoryindd 35GF07_Directoryindd 35 7511 34439 PM7511 34439 PM
36 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
wwwfleetcertificationcom
Certify Your Fleet Operation
GF0711certificationindd 1 7111 100056 AM
RICHLAND COUNTY SC William Peters 1147 106 1 24
NOTABLE ACCOMPLISHMENTS Provides weekly fl eet status report to County administrators about vehicle availability and preventive maintenance services performed The fl eet division was instrumental in the development of the Countyrsquos Air Quality policy
SALT RIVER PROJECT AZ Jim Wood 1945 207 6 86
NOTABLE ACCOMPLISHMENTS By using fuel hedging the Department has remained close to its projected budget despite the volatility of the market Transportation Services was 3-percent under budget due in part to staff reductions and careful budget management
SAN ANTONIO WATER SYSTEM TX David Kilbourne 450 724 5 49
NOTABLE ACCOMPLISHMENTS Implemented a fuel card test program allowing drivers to use commercial stations and a GPS test program to monitor location and vehicle operations Set up a sewer cleaning equipment preparation team increasing line cleaning crew time by 40 minutes each day
SANDIA NATIONAL LABORATORIES FLEET SERVICES NM
Mark Crawford 808 2050 4 47
NOTABLE ACCOMPLISHMENTS Received the 2010 GreenGov Presidential Award for involvement in developing constructing and testing a solar-powered cart Uses a driving simulator to help train drivers through a series of computer-generated real-world scenarios
SKOOKUM FORT RILEYGSA WA Michael Powell 1211 380 1 7
NOTABLE ACCOMPLISHMENTS Introduced electric vehicles for use low-mileage use Provides detailed fl eet information to managers including VIN license tag information and the last preventive maintenance date
SNOHOMISH CO PUBLIC WORKS FLEET MGT DIV WA
Allen Mitchell 896 393 3 49
NOTABLE ACCOMPLISHMENTS Sold and redeployed 75 under-utilized vehicles reducing fl eet expenses by $827863 Reduced GHG emissions by 85 percent increasing the Departmentrsquos Evergreen Fleets program rating from a three- to four-star rating on the fi ve-star scale
STATE OF DELAWARE FLEET SERVICES DE Terry Barton 2344 0 0 37
NOTABLE ACCOMPLISHMENTS Because it has no operating repair or fueling facilities Fleet Services provides vehicles for $2645 per day including fuel maintenance 247 roadside assistance EZ Pass and GPS tracking Upgrades to the central operation system will increase ability to make reservations via the Internet freeing up fl eet resources
STATE OF GEORGIA DEPT OF ADMINISTRATIVE SERVICES GA
Ed Finnegan 21670 228 146 4
NOTABLE ACCOMPLISHMENTS Rolled out the ARI Insights Vehicle Mgmt System four months ahead of schedule Arranged to have a permanent rental car from Enterprise placed at state agency that did not qualify for an additional vehicle for a savings of $10000 a 23 percent drop from fees spent the previous years for the rental and staff pick-up and drop-off time
STATE OF KENTUCKY KY Forrest Banta 4723 0 1 28
NOTABLE ACCOMPLISHMENTS As part of the governorrsquos Smart Government Initiative the division is reviewing vehicle usage the possibility of self-insurance revising the take-home vehicle policy and establishing a short-termdaily rental contract The division purchased 125 alternative-fuel vehicles for an average increase in fuel economy of 55 mpg
TOWN OF BUCKEYE AZ Michael DePaulo 231 45 1 5
NOTABLE ACCOMPLISHMENTS Made the decision to outsource on-callafter-hours service for a total cost of $263 a savings of more than $13000 from the previous year Established a motor pool that included eight vehicles for all Town departments
UNIVERSITY OF CALIFORNIA DAVIS CA Richard Battersby 1000 300 1 26
NOTABLE ACCOMPLISHMENTS Through careful analysis and planning lowered operating expenses by 17 percent or $12 million To assist its customers and leadership the department developed an extensive array of fl eet metrics and reports designed to better enable vehicle and transportation decisions
UNIVERSITY OF WASHINGTON WA Jolie Tahara 653 0 1 18
NOTABLE ACCOMPLISHMENTS Reduced the number of yearly scheduled preventive maintenance visits by 30 percent with an overall fl eet availability of 95 percent Fleet services purchased fi ve hybrid step-vans and one hybrid paratransit shuttle to reduce both operating costs and CO2 emissions
VEHICLE AND TRAVEL SERVICES DEPARTMENT OF TECHNOLOGY MANAGEMENT amp BUDGET STATE OF
MICHIGAN MIJoyce Van Coevering 6910 308 1 32
NOTABLE ACCOMPLISHMENTS Streamlined the motor pool reservation system giving users 24-hour access to VTS vehicles The system FleetCommander tracks real-time utilization and displays graphs gauges online forms and a wide variety of reports based on consistent normalized data
WAKE COUNTY NC Thomas Kuryla 873 90 1 15
NOTABLE ACCOMPLISHMENTS Implemented a fuel management software system which allows employees to fi ll up without a fuel card and prevents misuse of County resources The system also collects data through the vehicle OBD connection such as odometer readings idle time run time and OBD codes
WASHINGTON STARE DEPARTMENT OF TRANSPORTATION (WSDOT) WA
Greg Hansen 2314 1354 37 209
NOTABLE ACCOMPLISHMENTS Adjusted its preventive maintenance schedules using fuel consumption as the basis for service rather than time as part of its efforts to reduce agency emissions by 15 percent of 2005 levels by 2020 Has implemented back-up camera and in-cab audible warning device technologies to improve safety and prevent equipment damage
ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
GF07_Directoryindd 36GF07_Directoryindd 36 7511 34439 PM7511 34439 PM
wwwfleetcertificationcomwwwfleetcertificationcom
in partnership with
GF05
-4311
Certify Your Fleet Operation
GF0711certificationindd 1 7111 100056 AMGF07_Directoryindd 37GF07_Directoryindd 37 7511 34442 PM7511 34442 PM
38 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
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2011 lsquo100 BEST FLEETrsquo JUDGESThe pool of judges for the 2011 100 Best Fleets spent countless hours reviewing applications following up with
nominees and lending their expertise to the program This yearrsquos judges were
2011 ELITE FLEETSThis prestigious award is given to the No 1 fl eet winners from the previous four years
which are still meeting the highest standards in fl eet excellence
2010 NO 1 FLEET CITY OF TROY MICH
2008 amp 2009 NO 1 FLEETHILLSBOROUGH COUNTY FLA
2007 NO 1 FLEETVOLUSIA COUNTY FLA
GEORGE BAKERDirector of Central Services
Volusia County Fla MARILYN RAWLINGSFleet Manager
Lee County Fla
MF
SAMUEL LAMERATOSuperintendent of Fleet MaintenanceCity of Troy Mich
STEVE RILEYDirector of Fleet OperationsCity of Coral Gables Fla
GF07_Directoryindd 38GF07_Directoryindd 38 7511 34443 PM7511 34443 PM
Register Now at wwwGreenFleetConferencecom
or call (800) 576 - 8788
OCTOBER 3-4 2011Gaylord Texan bull Grapevine TXThe Green Fleet Conference amp Expo is the only event which focuses
exclusively on environmental sustainability for car and truck fl eets Others may
touch on the subject but Green Fleet Conference amp Expo specializes in
it offering two intense concentrated days of education enterprising dialogue
and engaging exhibits If you are a fl eet manager in either the corporate or
government arena make room in your calendar for this must-attend event
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40 Government Fleet JulyAugust 2011
PUBLIC FORUM By Mike Antich
Why do many in senior
management or elect-
ed offi cials not listen
to their fl eet managers I know
many may dispute this asser-
tion but the reality is that many
public sector fl eet managers do
not have the ear of their manage-
ment and elected offi cials
Herersquos a real-world case in
point One fl eet manager relat-
ed to me that his management
hired an outside consultant to
analyze the performance of
the municipal fl eet and submit
recommendations for improve-
ment The fl eet manager relat-
ing this story to me is held in
high esteem by his peers and
has been very proactive Over
the past several years he made
detailed recommendations on
how to improve the Cityrsquos fl eet
operations however his recom-
mendations fell on deaf ears
When the consulting company
issued its follow-up report it
was enthusiastically received by
management and the city coun-
cil What was distressing to the
fl eet manager is that the consul-
tant recommended exactly what
he had recommended earlier
Why did his recommendations
fall on deaf ears while the al-
most identical recommenda-
tions made by the consultant
were met with enthusiasm
This dilemma is not solely
restricted to fl eet managers
The same complaint is heard
from in-house IT personnel
staff attorneys et al One reason
is that some management value
an outside opinion which
presumably is not vested to
a particular outcome These
proponents argue that a
consultant can offer a different
more objective perspective
about how a problem can be
solved Also consultants are
exposed to a variety of operations
and different methods used to
deal with the same issues facing
your operation But this theory
falls apart when the consultantrsquos
recommendations are identical
to the in-house manager and
one is accepted over the other
The reality is it is a deeper issue
of management not listening
to its in-house subject-matter
experts
Herersquos another example from
a different fl eet manager which
illustrates this point
ldquoMy outfi t hired an outside
consulting company to perform
a fi nancial and operational au-
dit When completing the audit
the consultant wrote a review
The opening comment in the
fi nal review was lsquoYour fl eet is
operating well under benchmark
averagesrsquo They then went on to
make further cost-saving rec-
ommendations After the review
meeting I sent several e-mails
to my reporting offi cials with a
single note lsquoWe paid this outfi t
how much to tell us thisrsquordquo
This fl eet manager went
on to summarize what is at the
heart of this problem ldquoMy point
is what a shame that manage-
ment all the way up the line
wonrsquot ask (then listen to) the
people who know their jobs as to
what would be good actions and
practices to take for operational
cost savings Of course this ap-
plies to all departments and not
just fl eet operations The bottom
line is when will management
learn to listenrdquo
However the blame isnrsquot all
one-sided In the fi nal analysis
many fl eet managers do a very
poor job in elevating their pro-
fessional stature in the eyes of
senior management The sad re-
ality is that if you donrsquot take the
lead in defi ning your expertise as
a professional fl eet manager and
showcasing your value to the
management team someone else
will do so which is often errone-
ous and the source of mispercep-
tions about your capabilities
UNDER-APPRECIATIONThese are turbulent times
for public sector fl eet managers
Many fl eet managers are under-
appreciated by user groups se-
nior management and elected
offi cials Sometimes the fl eet
manager is at fault because he or
she does a poor job of promoting
themselves and their department
to management When money is
scarce and budgets are tight or
need to be cut fl eet managers
quickly fi nd themselves on the
radar screen of elected offi cials
the local news media and tax-
payer watchdog groups
How do you prove you are
doing a good job You may think
you manage a well-run fl eet but
do you have the metrics to sub-
stantiate this assertion If you
can quantify the performance
of your operation to manage-
ment and elected offi cials they
are more likely to appreciate the
value of the service provided
However this lack of un-
derstanding by management is
often the root of inquiries that
put fl eet managers on the defen-
sive attempting to justify their
performance Fleet managers
should not assume management
understands their business and
knows they are doing a good job
If you want to demonstrate you
are competitive you need to de-
velop and measure on an ongo-
ing basis specifi c performance
metrics valuable to your user de-
partments that are available for
review by all interested parties
In todayrsquos weak tax base
fl eet managers can save taxpay-
er dollars by implementing ef-
fective fl eet policy maximizing
fl eet utilization right-sizing the
fl eet optimizing user depart-
ment productivity all while re-
ducing operating expenses The
sad part is that many fl eet man-
agers are not vocal about their
achievements and management
is not fully cognizant of their
contributions to achieving these
goals Fleet managers must be
viewed as valuable members of
the overall management team if
for no other reason than the fact
that they are managing tens of
millions of dollars of taxpayer
assets used to provide the ser-
vices taxpayers demand
Irsquoll admit that I too am mys-
tifi ed by the under-appreciation
of many fl eet managers I am
continually impressed by the
caliber of todayrsquos public sector
fl eet managers and how they
overcome the challenges they
face day-in and day-out Each
year fl eet managers and their
teams struggle to do more with
less money Perhaps it is be-
cause the personalities of many
fl eet managers who are humble
by nature and not prone to self-
promotion
It is high-time senior man-
agement and elected offi cials
realize the value of their fl eet
managers and utilize this ex-
pertise to its fullest extent My
message to senior management
is a simple one Listen to your
fl eet manager
Let me know what you think
mikeantichbobitcom
MESSAGE TO MANAGEMENTLISTEN TO YOUR FLEET MANAGER
GF07_Editindd 40GF07_Editindd 40 7511 32203 PM7511 32203 PM
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and with 60 fewer emissions mdash thanks to ROUSH CleanTech Liquid Propane Injection fuel systems
Propane autogas fuel systems by ROUSH CleanTech let you operate on a price-stable North American-
sourced fuel with no engine modifications required That means yoursquoll get all the benefits of propane
autogas with no compromises in your vehiclersquos factory warranty protection
PERFORMANCE IDENTICAL
VEHICLE WARRANTY IDENTICAL
FUEL COSTS 30 LESS
EMISSIONS 60 LESS
PROPANE AUTOGAS VS GASOLINE
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20075 ndash 2008 2009 ndash 2010 2009 ndash Newer 2009 ndash Newer 2009 ndash NewerFord F-150 Ford F-250 F-350 Ford E-150 E-250 E-350 Ford E-350 DRW Cutaway Ford E-450 DRW Cutaway(54L V8) (54L V8) (54L V8) (54L V8) (68L V10)
UPFITS AVAILABLE
THE ZERO COMPROMISE ALTERNATIVE FUEL SOLUTION
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GF07_C3-C4indd 994GF07_C3-C4indd 994 7511 32346 PM7511 32346 PM
- GOVF_991_NO_BOX
- GOVF_992
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16 Government Fleet JulyAugust 2011
F L E E T M A N A G E R O F T H E Y E A R
division sustainable
ldquoThe division has in-sourced a signifi -
cant amount of work to more than replace
the reduction of in-house vehicles and equip-
ment and has proven to be competitive in
cost comparisons with contracting vendors
in the private sectorrdquo Lamerato said
This fi nding resulted in the fl eet divi-
sion maintaining current staffi ng and fund-
ing at a time when other divisions were fac-
ing reductions to their budgets and staff
ldquoWhat began with a phone call from a
neighboring city offi cial eight years ago
evolved into 11 signed service agreements
with neighboring communities and school
districtsrdquo he said
Because many cities are dealing with
reduced revenues which in turn reduce the
cityrsquos budget Lamerato emphasized the
importance for fl eet managers to be able to
defend the vehicle replacement fund
ldquoBy having a vehicle replacement
scorecard and backup information on the
cost consequences of vehicles not being re-
placed on a timely basis the fl eet manager
will be prepared to answer challenges by
City management and councilsrdquo he said
He also added that the fl eet manager
must be able to defend their budgets by
having knowledge of what the Cityrsquos fully
burdened shop rate is compared to the sur-
rounding privately owned repair facilities
its direct and indirect repair ratios and its
vehicle-to-technician ratio
EDUCATIONAL PROGRAMS amp INDUSTRY NETWORKS
One of Lameratorsquos personal philoso-
phies exemplifi es the need for educational
programs for City management as well as
citizens to make them aware of the impor-
tance of a well-run fl eet operation to the
overall services provided to them
ldquoTodayrsquos fl eet managers need to spend
time on their shop fl oor reviewing repair
techniques of their staff and attending
training seminars and conferences to net-
work with their peers to broaden and rein-
force their management skillsrdquo he said
Lamerato himself stays actively in-
volved in the industry and personally
helped develop organize and produce two
fl eet conferences
For the past 15 years he has been
co-chair of Education for Michigan
APWA While developing educational
programs for Public Works professionals
for streets water and engineering depart-
ments during that time he noted there
were very few affordable programs geared
toward fl eet personnel
ldquoI made it a goal to develop two pro-
grams a year centrally located in the state
and specifi cally addressing upcoming
changes and current challenges to fl eet op-
erationsrdquo Lamerato said
The programs were opened up to in-
clude vendor booths and equipment dis-
plays While these programs started off on
a smaller scale they quickly grew to sell-
out capacities with waiting lists for ven-
dors display space and even speakers
ldquoWhen reviewing the evaluations at-
tendees comment on the sessions being ex-
tremely helpful in solving current issues and
the opportunity to network with fellow fl eet
personnel and vendorsrdquo Lamerato said
Moving forward Lamerato will continue
to collaborate with city managers and other
city divisions to ensure the City of Troyrsquos
ongoing success for its fl eet division
ldquoWe will continue to work toward our
common goal of providing the best most-
effi cient service for the tax dollars spentrdquo
he said
EDUCATIONbull September 1974 graduate of MOTECH
Automotive Education Centerbull State of Michigan Master Certifi ed
Mechanic amp ASE Master Certifi ed Auto amp MediumHeavy Truck
EMPLOYMENTbull September 1974 Hired by the City of
Troy as Municipal Service Employee (MSE) mdash D classifi cation ndash Serviceman
bull December 1974 Promoted to MSE mdash F classifi cation ndash Mechanic
bull July 1976 Promoted to MSE mdash G clas-sifi cation ndash LeaderHeavy Equipment Mechanic
bull July 1982 Promoted to Temporary Field Supervisor
bull August 1982 Promoted to Superinten-dent of Fleet Maintenance
HOBBIESFAMILYbull Hobbies Traveling fi shing home
improvement and the restoration of a 1966 Ford Mustang
bull Family Wife of 36 years one son two daughters two sons-in-law and four grandchildren
bull Life infl uences and mentors His par-ents former Troy City Manager Frank Gerstenecker and former Public Works Director Donald Spurr
GETTING TO KNOW SAM LAMERATO CPFP
One of the Cityrsquos staff members is shown re-viewing work performed on a fi re apparatus
Lamerato believes in the importance of as-sembling a team that includes complemen-tary talents and strengths
The Cityrsquos mechanics enjoy the challenges of todayrsquos vehicles and technology
The City of Troy oversees more than 500 vehicles including fi re and police and two maintenance locations
GF07_PSFMOYindd 16GF07_PSFMOYindd 16 7511 31932 PM7511 31932 PM
raquo ARI proactively helps the State of Georgia whose fleet exceeds 21000 vehicles
And along with those savings achieve seamless integration of fleet systems and technology for better efficiency
and productivity With our dedicated team and specialized support staff we understand and can serve the
unique needs of government fleets Work in partnership with ARI to build the fleet solution thatrsquos right for you
Learn more 1-800-477-4715
Read the full story and more at wwwarifleetcompartnersatwork
We helped them save their capital
Read the State of Georgia success story at wwwarifleetcompartnersatwork
ARI is the proud sponsor of the 2011 Public Sector Fleet Manager of the Year
Driven fleet professionals Driving results
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18 Government Fleet JulyAugust 2011
In 2005 the City of Portlandrsquos City-
Fleet was unranked among the 100
Best Fleets With unhappy custom-
ers little trust and a lack of belief in
their own efforts CityFleet faced an up-
hill battle
Now just a few short years later the
fl eet has been named No 1 among the
100 Best Fleets mdash and has a long list of
accomplishments and proven progress to
back up the title
RISING FROM THE ASHES TO A NEW DAY
In 2005 things looked dour for the
fl eet But at the end of that year the City
hired John Hunt mdash fl eet manager for the
City of Fresno at the time and that yearrsquos
winner of Government Fleetrsquos Public Sec-
tor Fleet Manager of the Year With prov-
en successes the City of Portland hoped
he could breathe new life into the fl eet
Little did they know that over the next
few years Hunt and CityFleet staff would
transform as a team that would rise so
swiftly through the ranks mdash from No 78
in 2006 No 9 in 2007 No 4 in 2008 and
2009 No 2 in 2010 and now No 1
Despite such a dramatic climb on the
day of the announcement Hunt was still
unsure if hersquod secured the top spot mdash
right up until the moment the winner was
announced
ldquoEach year is a new competition with a
fresh clean slate We were No 2 last year
but we knew that didnrsquot mean we couldnrsquot
be beat by another organizationrdquo he said
ldquoBeing named among the 100 Best is
quite an honor because it means that an
organization has made a conscious deci-
sion to improve Portland staff made the
commitment and we are very excited to
be named No 1 this yearrdquo
When Hunt was hired in 2005 the
fl eet had a less-than-stellar reputation and
major hurdles to overcome Fleet needed
to boost operational effi ciency improve
services and fi nd a way to save money
On top of that were greater less tangible
challenges building trust with custom-
ers demonstrating proven best practices
and most of all possessing a high level
of faith
So how did the fl eet get turned around
Hunt said it started with relationships
ldquoThere may be many but I think the
basic secret to success is building trust
and reliability with your team custom-
ers your boss and the elected offi cialsrdquo
he said
Hunt started by identifying employee
strengths and matching them to the right
jobs After creating this strong founda-
tion for the fl eet he looked for opportu-
nities for improvement then gave fl eet
staff tools to help them advance and
achieve success Most importantly he
believed in his team
ldquoWe have staff members who have
been with CityFleet for nearly 30 years
That institutional knowledge is invalu-
able We listened to their ideas for im-
provement and empowered them Once
everyone in the organization believed in
themselves the stakeholders began to
believe in CityFleetrdquo he said ldquoOur staff
is our most valuable resource and City-
Fleet staff worked hard to improve over
the last fi ve years The team has shaped
a refreshed fl eet organization through
monumental changes in business perfor-
mance motivation work environment
attitude effi ciency communication and
cost-effectivenessrdquo
RELATIONSHIPS BUILD THE FLEETHunt and his team also worked very
hard to build customer relationships
They knew creating trust with its custom-
ers was a must for the success of the fl eet
ldquoBuilding trust is important because we
deal with equipment that must be main-
tained properly for the safety of City em-
ployees and the publicrdquo Hunt said ldquoAs a
service provider our goal is to deliver ex-
cellent service to our customers Under-
A SWIFT RISE TO FAMEFrom an unranked position in 2005 to No 2 last year the City of Portland Ore CityFleetrsquos dedication helped the organization shoot quickly to the top and be named No 1 one among the ldquo100 Best Fleetsrdquo
BY SHELLEY MIKA
A few of the accomplishments that have helped the City of Portland Ore rise to the top of the 100 Best Fleets program includebull Accelerated staff development and trainingbull Right-sized fl eet resulting in $4 million in
savingsbull Reduced overtime costs by 89 percentbull Doubled total ASE Master technicians on
staff
AT A GLANCE
GF07_Winnerindd 18GF07_Winnerindd 18 7511 32011 PM7511 32011 PM
Government Fleet JulyAugust 2011 19
standing their needs is the fi rst step and
we strive to provide service in a way that
makes customers want to come to usrdquo
With this charge in mind CityFleet
asked its customers to evaluate fl eet
analyzed the results then targeted large-
scale improvements When individual
concerns arose CityFleet addressed them
face-to-face whenever possible If it was
not possible to do so in person staffers
picked up the phone Then they acted
ldquoAs CityFleet continued to deliver on
promises customer trust in the organiza-
tion grewrdquo Hunt said
Customer satisfaction soon rose now
reaching astonishing levels CityFleet
reached a 98-percent customer satis-
faction rating even with a workload of
27000 work orders each year In fact
recent customer survey scores were more
than double the second-best service pro-
viders in the City
ldquoThese are spectacular results by
any measurerdquo Hunt said ldquoBut the short
time frame in which CityFleet developed
best practices implemented them and
tracked the results is especially impres-
sive And the fact that the results of the
survey indicated that CityFleet improved
more than any other city service surveyed
is astoundingrdquo
As customer satisfaction has continued
to improve so has employeesrsquo belief in
their abilities ldquoEmployees now feel pride
in their workplace see satisfi ed custom-
ers and have come to trust the managers
and themselvesrdquo Hunt said
A LONG LIST OF ACCOMPLISHMENTS
While it rates high among the reasons
CityFleet is successful customer and em-
ployee satisfaction are only the beginning
of a long list of accomplishments To list
all of them over the last year mdash let alone
the last fi ve years mdash would fi ll the pages
of Government Fleet In fact there was
only room for the top highlights on its ap-
plication
ldquoThere are so many other good things
we are doing I kept thinking of more
things I wish we would have added even
after the application had been submittedrdquo
Hunt said
However a few of the fl eetrsquos most
notable accomplishments are as follows
CityFleet
bull Accelerated staff development and
training
bull Right-sized the Cityrsquos fl eet by 192
units saving $4 million
bull Improved repair turnaround times
customer satisfaction and competi-
tiveness
bull Doubled the number of Automotive
Service Excellence (ASE) certifi ed
Master Technicians by offering cer-
tifi cation pay
bull Reduced overtime costs by 89 per-
cent through a more streamlined
workfl ow and new shop tools
bull Reduced commercial repairs by $1
million over two years through reor-
ganization of shop operations
bull Reduced parts costs by $300000 (36
percent) through bar coding inven-
tory management market analysis
and volume purchases
bull Became certifi ed as an Eco-Logical
Business by the Pollution Prevention
Excellence program
bull Recouped $1 million at auction for
the fl eet replacement fund
bull Signifi cantly greened the City fl eet
with the expanded use of hybrid
electric diesel particulate fi lters in-
cab heaters and alternative fuels mdash
developing the largest green fl eet in
the region
bull Implemented recycling efforts
purchased a rock crusher capable
of producing 160 tons of material
per hour use of refi ned oil scrap
metal and battery recycling and
removal of 2200 yards of contami-
nated soil
(Far left) John Hunt fl eet manager for the City of Port-land Ore motivates staff and proudly displays the teamrsquos ldquo100 Best Fleetsrdquo trophy which celebrates the whole teamrsquos efforts Fleet staff members are pictured maintaining ve-hicles and providing necessary repairs
GF07_Winnerindd 19GF07_Winnerindd 19 7511 32013 PM7511 32013 PM
20 Government Fleet JulyAugust 2011
1 0 0 B E S T W I N N E R S
GF0111ferrellgasindd 1 122010 122740 PM
bull Overall reduced the operating bud-
get by $17 million over the last
year and $5 million over the last
two years through new reporting
analysis right-sizing business part-
nerships computer programs time
standards inventory management
staff analysis and implementation
of a new fuel system
Hunt attributes the fl eetrsquos success to
committed staff a competitive business
model and the implementation of key
fl eet best practices He also continually
relies on the advice of past and present
fl eet managers and fl eet organizations
like the American Public Works Asso-
ciation (APWA) National Association
of Fleet Administrators (NAFA) Public
Fleet Managers Association and the Or-
egon Public Fleet Managers Group
ldquoPublic sector fl eets are not in direct
competition with one another so we
share valuable information and ideas all
the time between organizationsrdquo he said
ldquoMany years ago a great fl eet manager
used to say lsquosave your money hard times
are comingrsquo This lesson along with
many others helped prepare us for these
tough fi nancial timesrdquo
LESSONS LEARNED AND TRUST CULTURE BUILT
Along the way Hunt and his team
have learned some valuable lessons other
fl eets can benefi t from too Hunt said
chief among them is building a high trust
culture Part and parcel to that are open
lines of communication and continued
collaboration mdash like the weekly team
meetings he holds listening to concerns
and working directly with staff
Hunt said another excellent way to pro-
mote communication is by establishing a
Labor Management Committee (LMC)
which provides a regular structure for
sharing opinions and suggestions ldquoFor us
the group has become a cohesive force for
change and improvementrdquo he said
In terms of working with customers
Hunt and his team live by the notion of
treating customers the way they would want
to be treated by service professionals
And for the fl eet overall he recom-
mends being proactive rather than reac-
tive and investing heavily in the staff
ldquoGo out and meet with your customers to
fi nd out what they need and show them
that you are listening We proactively
meet with our customers fi nding ways to
help them achieve their goalsrdquo he said
ldquoEncourage teamwork and listen to your
staff mdash they know the business and they
work directly with the customers They
are your greatest assetsrdquo
OFFERING A SINCERE THANKS TO THE INDUSTRY
Hunt said he owes many thanks to
those who helped him lead his fl eet to
success For starters he thanks Govern-ment Fleet INVERS Mobility Solutions
and Tom Johnson for making the program
possible And of course he thanks his own
partners at the City mdash the Mayor and City
Council the Offi ce of Management amp Fi-
nance leadership team the customers and
of course the CityFleet team
ldquoCityFleet collaborates daily to pro-
vide excellent service and fi nd solutions
to each challengerdquo he said ldquoOnce we had
built trust our customers were willing to
provide us with feedback and help us to
understand special project needs from an
operations perspectiverdquo
He also extends gratitude to his
peers ldquoThere are many fl eet profession-
als who donate their time and fl eet anal-
ysis to others in the industry All they
want in return is for another fl eet to be
successful and for the betterment of the
fl eet industry in generalrdquo he said ldquoThis
includes past and present fl eet manag-
ers manufacturers and our vendors Irsquod
like to thank all of those folks for giving
generously to the fl eet industryrdquo
Last he lends a gracious nod to all of
the fl eet families ldquoTheir encouragement
and support make it possible for us to come
to work and do well each dayrdquo he said
STRIVING FOR CONTINUED SUCCESS
As Hunt refl ects on his fl eet be-
ing named No 1 he looks to the hard
work of his team the hard work of his
100 Best competition and the drive the
100 Best program offered his fl eet in its
rise to success ldquoI am extremely proud
of our team both at CityFleet as well
as the bureaus we serve and how we
work together to meet the challenge of
delivering quality service in these tough
economic timesrdquo he said ldquoIt feels great
to be named the No 1 Fleet in North
America but humbling at the same time
All of the fl eets that entered the 100 Best
Fleets program are doing good things
and continue to improve every day The
program is great in that it provides fl eets
with a road map for progressrdquo
Always focused on continuous im-
provement Hunt is sure to celebrate the
success on behalf of the hard work of his
team but is also quick to set new goals
ldquoCityFleet has made a conscious effort
over the last few years to build up the core
foundation of business operationsrdquo Hunt
said ldquoNow we are ready to move forward
and explore new challengesrdquo
SOURCEJohn Hunt fleet manager City of Portland Ore E-mail johnhuntportlandoregongov
CityFleet employees log an average 27000 work orders per year and recent customer service scores have been steadily increasing
GF07_Winnerindd 20GF07_Winnerindd 20 7511 32018 PM7511 32018 PM
When it comes to alternative fuels propane is far and away the best alternative
855-4AUTOGAS
GF0111ferrellgasindd 1 122010 122740 PMGF07_Winnerindd 21GF07_Winnerindd 21 7511 32020 PM7511 32020 PM
22 Government Fleet JulyAugust 2011
The 4th annual Government Fleet
Expo amp Conference (GFX)
held at the San Diego Conven-
tion Center in Southern California
June 6-8 brought together more than
550 public sector fl eet professionals
and industry suppliers
Former MLB all-star pitcher Dave
Dravecky opened with an inspirational
keynote address and Denton Cinque-
grana senior markets editor at OPIS
gave a keynote speech on the state of
the fuel market The conference includ-
ed the 2011 Public Sector Fleet Man-
ager of the Year and ldquo100 Best Fleetsrdquo
awards ceremonies engaging presenta-
tions and panels featuring fl eet experts
numerous networking opportunities
more than 85 exhibit booths and a
chance to explore San Diegorsquos Gaslamp
Quarter
Next yearrsquos event is scheduled for
June 18-20 2012 at the Colorado Con-
vention Center in Denver
Event coverage and an extended
photo gallery are available at www
gfl eetcom Keywords GFX 2011
2011 EXPOUNITES FLEET PROFESSIONALS IN SUNNY SAN DIEGO
Three days of sessions keynote speeches and networking gave at-tendees ideas solutions to take back and test in their fl eets
(Above left) Aaron Alvarado from City of Tempe Ariz conducts a session(Above right) MLB all-star pitcher Dave Dravecky presents a keynote
A networking power session on ldquoFleet Challenges and Solutionsrdquo brought fl eet professionals together to help each other reach their common goals
A pre-session on best practices from the 100 Best Fleets title ldquoLeading the Wayrdquo drew a crowd of fl eet managers looking for ideas to become one of the ldquobestrdquo
GF07_GFXindd 22GF07_GFXindd 22 7511 32054 PM7511 32054 PM
Government Fleet JulyAugust 2011 23
PHO
TOS
CO
UR
TESY
STE
VE
RIL
EY
The GFX show fl oor was packed full of new vehicles and informative displays Attendees spent quality time on the show fl oor learning about new technology and innovations
The 2012 Chevrolet Caprice Police Patrol Ve-hicle was on display
Mitsubishirsquos iMiEV zero-emissions vehicle packs a lot of punch in its small package
MEMA brought an Altec AT37-G telescoping ar-ticulating aerial truck to the show fl oor
Ford and Azure Dynamics brought the Transit Connect Electric to the show
Chevroletrsquos new CNG van was on display which will also be available in an LPG version
LeasePlan amp NJPA sponsored a networking evening at the Hard Rock Cafe
(Above amp Below) At the fi rst opening recep-tion event attendees were given opportuni-ties to network and grab a bite to eat
(Above) EnviroGuard had its low polluting lawn mowers on display
(Left) Attendees had several op-portunities to visit with vendors
(Right) Informative displays and on-site product demos were pro-vided at several booths
GF07_GFXindd 23GF07_GFXindd 23 7511 32105 PM7511 32105 PM
24 Government Fleet JulyAugust 2011
FPAR00360_D209891_VINad_R03indd 1 6911 255 PM
WT0711fordpartsindd 1 61011 43215 PM
The 100 Best Fleets recognizes and rewards peak-performing fl eet operations in North America and identifi es and encourages ever-increasing levels of performance improvement
1 PORTLAND OR John Hunt CPFP 2490 400 7 77
NOTABLE ACCOMPLISHMENTS Despite constantly declining budgets the fl eet accelerated staff development and ramped up training to expand its collective knowledge base The effort dramatically improved repair turnaround times and customer satisfaction Fleet also successfully negotiated ASE Master technician pay doubled personal tool allowance expanded shop tools and increased technician salaries for 2012
2 SAN BERNARDINO COUNTY CA Roger Weaver CPFP 3500 400 6 83
NOTABLE ACCOMPLISHMENTS Implemented comprehensive centralization initiatives with major users (sheriff fi re special districts human services and public works) In response to the economic downturn the department reported cumulative savings andor cost avoidance of $4114135 (FY2010-11 year-to-date and estimated) Some of these reductions are ongoingrecurring from previous years for a grand total of $171 million over the last seven years A ldquoNew Employee Handbookrdquo covering County safety and departmental policies was produced and also reviewed annually during work performance evaluations with all current employees
3 CITY OF COLUMBUS OH Kelly Reagan 3035 2884 4 120
NOTABLE ACCOMPLISHMENTS The City is currently constructing what will be the Cityrsquos fi rst compressed natural gas (CNG) fueling station and the largest and only fast-fi ll CNG station with public access in Ohio The City also increased morale Investments in training and safety equaled tangible results in the morale of City technicians Currently 83 percent of City mechanics are ASE certifi ed 55 percent are Master ASEs (73 employees hold 543 ASE certifi cations) The City also obtained the ASE Blue Seal for the fourth time in 2011 Due to the Cityrsquos increased focus on training testing and safety it has been able to steadily reduce its parts and services expenses thus reducing billing to City agencies
4 CITY OF CONROE TX Thomas Higgs 300 193 1 6
NOTABLE ACCOMPLISHMENTS In 2010 the City implemented an Interlocal Agreement with two external customers adding a total of 75 vehicles without adding a technician and estimated revenues of $83000 or approximately 8 percent of current approved budget Internal fl eet availability was increased from 96 percent to 98-plus percent for internal customers The City saved additional funds by negotiations with parts suppliers for increased discounts and technology utilization It has maintained certifi cation as an ASE Blue Seal shop for the past four years and 100 percent of staff is ASE certifi ed
5 CITY OF CULVER CITY CA Paul Condran 582 32 1 38
NOTABLE ACCOMPLISHMENTS The City held its second Regulatory Technical Summit in 2010 bringing together reps from more than 50 citiesagencies and industry policy makers The fl eet has also accomplished a sustainable fl eet progression 85 percent of the heavy-duty fl eet operates on CNG 28 percent of light-duty overall on-road fl eet is alternative fuelhybrid The City re-powered 12 heavy-duty CNG transit buses with the newest Cummins CNG engines using a $360000 grant The City was also the winner of the 2010 NAFA Fleet Management Association Sustainable Fleet Award for heavy-duty fl eets and has consistently ranked in the top 20 ldquo100 Best Fleetsrdquo since 2004
6 POLK COUNTY FL Bob Stanton CPFP 2575 332 11 35
NOTABLE ACCOMPLISHMENTS The County insourced its third County municipal fl eet operation (City of Ft Meade Fla) into fl eet operations Since 2010 the County has absorbed three municipal fl eet operations The Countyrsquos vehicle leasing program has been expanded to include County municipal governments allowing municipalities to spread limited capital resources over a broader range of vehicles It began using Craigslistcom to sell parts from salvaged vehicle The County also formed and leads a local consortium consisting of the Polk School Board City of Bartow Fla local Florida DOT district offi ce and the County to explore a partnership to collectively bring CNG into the County
7 CITY OF MOLINE IL JD Schulte CPFP 182 215 1 11
NOTABLE ACCOMPLISHMENTS The City has completed negotiations with a vendor selected to remove all lead wheel weights from inventory and supply the City with lead-free weights All Allison World Transmissions have been converted to a fully synthetic fl uid and oil-drain intervals were extended on these units to a full four years All City technicians use laptops on their toolboxes with the ability to view a live dashboard feed for fi ve key performance indicators (KPIs) Technicians are now able to see shop turnaround time for work orders open work orders by status scheduled versus non-scheduled repairs technician productivity by percentage and work orders with potential comebacks
8 CITY OF COLORADO SPRINGS CO Tom Monarco 2468 2053 8 67
NOTABLE ACCOMPLISHMENTS In 2010 the City completed the upgrade of its fl eet information system partnering with one of its customers City Transit to share costs of the upgrade and training It completed its upgrade of the fuel system which consisted of upgrading 11 sites that dispense nearly 22 million gallons of fuel annually Through the use of fuel futures pricing in 2010 the City saved nearly $5 million Fleet has another fuel contract in place for 2011 that should save the City another $4 million
9 CITY OF LOS ANGELES CA Richard Coulson 6007 5102 29 421
NOTABLE ACCOMPLISHMENTS Through evaluating fl eet to ensure it is the right size for operations the City reduced total inventory by more than 900 units Parts expenditures were reduced by carefully identifying preventive maintenance (PM) schedules PM checklists were also revised to maximize technician effi ciency The City has also worked to educate policy makers regarding the ldquoscience of fl eet maintenancerdquo It invested time educating policy makers about the cause and effect relationships between deferring maintenance and deferring vehicle replacements as well as provided tours of fl eet facilities
TOP PUBLIC SECTOR SPONSORED BY
FLEETS RECOGNIZED
RANK FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
Now with Hillsborough County Fla
GF07_Directoryindd 24GF07_Directoryindd 24 7511 34425 PM7511 34425 PM
With 24-hour access FordPartscom allows you to fi nd everything you need anytime you want The VIN search feature is a simple solution to fi nding the exact part you need to get the job done right Therersquos no better way to order parts than FordPartscom
ANY FORD PARTANY TIME
Let VIN search do the work
And you can order any time mdash so therersquos less downtime
FPAR00360_D209891_VINad_R03indd 1 6911 255 PM
WT0711fordpartsindd 1 61011 43215 PMGF07_Directoryindd 25GF07_Directoryindd 25 7511 34427 PM7511 34427 PM
26 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
10 CITY OF RIVERSIDE CA Kris Martinez 1041 320 2 35
NOTABLE ACCOMPLISHMENTS Alternative-fuel use by City vehicles increased The total of alternative fuel in use by the City has increased by 12 percent from 43064 to 48893 gallons of CNG per month reducing air emissions and fl eet operating costs due to the low cost of CNG The percentage of alternative-fuel vehicles in fl eet has increased dramatically The number of targeted vehicle classes has increased from 53 percent to 72 percent and the percent of clean vehicles has increased from 69 percent to 89 percent The City also instituted a Green Action Plan with a goal to reduce mobile sources of pollution by 5 percent through programs and partnerships
11 CITY OF FT LAUDERDALE FL John Rencher 1230 290 1 51
NOTABLE ACCOMPLISHMENTS In 2010 the City concluded a three-year vehicle and equipment utilization study and fl eet right-sizing program resulting in annual budgetary savings of $222300 and capital expenditure savings of more than $13 million It purchased two new hybrid aerial bucket trucks to replace older models using a grant in the amount of $150272 The grant was also used for retrofi tting 730 vehicles with CANceivers a fuel interface device providing accurate fueling data and idle time Fleet also achieved savings from cannibalization of totaled vehicles Instead of auctioning vehicles at $200 per unit the vehicles are retained to be ldquoparted outrdquo to save on parts costs
12 CITY OF AUSTIN TX Gerald Calk 3800 1400 7 199
NOTABLE ACCOMPLISHMENTS Fleet performed a self-assessment identifying areas of concern with a special emphasis on internal controls and environmental compliance Once weaknesses were discovered the City worked on restructuring its organization to cover certain areas as well as ensure compliance with regulatory agencies By doing this self-assessment and aligning operational needs with the overall needs of the City fl eet was able to hire needed personnel to strengthen its organization The City was a recipient of the 2011 NAFA Fleet Management Association Sustainable Fleet award and four of six service centers are ASE Blue Seal certifi ed
13 CITY OF FAYETTEVILLE AR Dennis Pratt 322 236 1 17
NOTABLE ACCOMPLISHMENTS The City continued with its green initiatives in 2010 purchasing one hydraulic launch assist (HLA) Solid Waste side loader started full use of re-refi ned oil with Micro Green oil fi lters and continued with oil sampling driving change intervals The City started using its fl eet information system graphics module to store wiring diagrams warranty and other service information and started using an online vehicle auction company to sell surplus fl eet vehicles Team members have continued their training with increased ASE and EVT certifi cations
14 MANATEE COUNTY FL Michael Brennan 849 499 3 35
NOTABLE ACCOMPLISHMENTS The County revised its preventive maintenance program increasing PM-generated repairs by more than 35 percent while maintaining a 93-percent fl eet availability average It continued reassignment of underutilized units reducing capital spend by more than $800000 The County was also award a $159 million grant for a new central maintenance and transit operations facility Team technicians also placed fi rst in a maintenance competition sponsored by the Florida DOT winning the ldquoknowledge examrdquo The County has also continued a leading role in the County-wide ldquoGreen Teamrdquo promoting environmental stewardship across departmental lines
15 CITY amp COUNTY OF DENVER CO Ernie Ivy 1233 194 7 93
NOTABLE ACCOMPLISHMENTS The Denver Fleet Management Division completed implementation of a new fl eet management software system converting 15 years of historic data and adjusting operations to best utilize the systems features It moved to a City-wide system for tracking procurement streamlining the purchase of parts and materials and increasing accountability The Division also opened a new fl eet facility that is anticipated to be LEED Gold certifi ed and will incorporate employee ideas for improving operations and enhancing customer service
16 CITY OF SACRAMENTO CA Keith Leech 2214 592 6 104
NOTABLE ACCOMPLISHMENTS The City upgraded its Fleet Management Technology Toolkit which are AssetWorks Fleet Focus (M5) and Fuel Focus technology upgrades that provide multiple enhancements and integrations to gather format and disseminate information to establish the business intelligence required to make data-driven decisions Itrsquos return-on-investment (ROI) analysis demonstrated an annual benefi t of $720000 after a pilot program with Zonar GPS telematics and more than $700000 after outsourcing parts management to NAPA Integrated Business Solutions (IBS) The City also participated in a multi-agency municipal project that benchmarked fl eet costs and statistical trends including fl eet utilization fuel consumption and emissions
17 CITY OF FORT WORTH TX Wayne Corum 2990 463 3 108
NOTABLE ACCOMPLISHMENTS The City competed in a managed competition process for vehicle maintenance and was retained as the maintenance provider for the City It is fi nalizing and implementing a National Fuel Contract In the fi rst six months 16 different government agencies from four states have already utilized the contract The City is continuing to expand alternative-fuel use with investments into fueling infrastructure (ethanol propane and electric) and alternative-fuel vehicle acquisitions (hybrid electric and propane)
18 CITY OF ROCHESTER NY Michael Quattrone 2074 205 1 79
NOTABLE ACCOMPLISHMENTS The City completed the Government Fleet Management AllianceFleet Counselor Services certifi cation program at 97 percent It is continuously working on the Divisionrsquos Policy and Procedures manual The City has more than 125 management-approved policy and procedures in 16 different categories providing employees with clarity in City goals daily work and delivering managementrsquos expectations It also developed service level agreements (SLAs) with all customers including seasonal SLAs
19 CITY OF EUGENE OR Tony Jobanek 558 101 1 28
NOTABLE ACCOMPLISHMENTS The Cityrsquos Fleet Services section recently became an Eco-Biz certifi ed fl eet facility The goal of the program is to prevent and minimize pollution generated by small businesses in the Lane County Ore area It implemented a dashboard system that provides key information in a timely manner The City is also proactively in pursuit of an electric technology demonstration program It was identifi ed by the State as one of the fi rst public organizations to participate in demonstration testing of the Toyota plug-in Prius hybrid-electric sedan Mitsubishi iMiEV all-electric sedan and is scheduled to purchase a Nissan LEAF all-electric sedan in summer 2011
20 CITY OF DENTON TX Mike Ellis 615 202 1 21
NOTABLE ACCOMPLISHMENTS The City opened a new alternative-fuel site and began dispensing biodiesel and ethanol products with the projected annual purchase of 664000 gallons of biodiesel and at least 40000 gallons of E-85 It has converted 72 percent of its fuel purchases to biodiesel It deployed fi ltration systems on all landfi ll and refuse equipment to increase oil drain intervals which reduces labor cost and conserves oil while improving reliability It also developed an in-house mentoring program designed to increase productivity effi ciency and knowledge by partnering a less-experienced technician with an ASE-certifi ed Master Technician
RANK FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
GF07_Directoryindd 26GF07_Directoryindd 26 7511 34427 PM7511 34427 PM
GF0711discreteindd 1 7111 91525 AM
INVERS Mobility Solutions bull 6047421145 bull 8663080091
FF0909inversindd 1 9909 21000 PMGF12-54_1-6HouseADindd 1 122910 95043 AM
GF07_Directoryindd 27GF07_Directoryindd 27 7511 34427 PM7511 34427 PM
28 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
GF05-20fcs_fpindd 1 51811 32202 PM
THE FOLLOWING FLEETS LISTED ALPHABETICALLY HAVE BEEN JUDGED AMONG THE 100 BEST FLEETS IN THE NORTH AMERICA
FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
ALACHUA COUNTY FL Ray Griffi n CPM 306 416 2 16
NOTABLE ACCOMPLISHMENTS Implemented ldquo20-percent by 2010 Reduction Planrdquo demonstrating how the County can reduce fuel consumption by 20 percent by 2020 Created Fleet Management Comprehensive Plan an administrative procedure booklet that outlines policies and fl eet management practices and reduced take-home vehicles by 52 percent
ALAMEDA COUNTY CA Doug Bond 1093 0 3 13
NOTABLE ACCOMPLISHMENTS Wrote and implemented new County Ordinance that updated and enhanced vehicle-use polices Reduced fl eet by 80 under-utilized vehicles (7-percent reduction) and replaced 29 vehicles with alternative-fuel units for a savings of $741129 for this fi scal year
ARAPAHOE COUNTY CO Randy Campbell 357 483 2 20
NOTABLE ACCOMPLISHMENTS Initiated full electronic pre- and post-trip inspection program for units that require inspection under Federal Motor Carrier Safety Administration (FMCSA) and Colorado state law The system enables a ldquorepair-before-failurerdquo strategy that lowers operating costs and increases compliance
ATLANTIC COUNTY UTILITIES AUTHORITY NJ Gene Petitt 113 70 2 13
NOTABLE ACCOMPLISHMENTS The County opened a compressed natural gas (CNG) fueling station using $19 million in grant funding to build the facility along with the incremental costs of purchasing 15 CNG vehicles Also implemented green vehicle purchasing and anti-idling policies
AUGUSTA-RICHMOND COUNTY GA Ron Crowden 1265 1259 4 49
NOTABLE ACCOMPLISHMENTS Fleet management shifted procurement funding for public safety vehicles from the General Fund - Capital Outlay to Sales Tax (a shift of $12 million) increasing the number of public safety vehicles purchased over the next fi ve years Allowed contractor to insource repair work for local branch of Salvation Army
CITRUS COUNTY FL Michael Webster 397 165 1 12
NOTABLE ACCOMPLISHMENTS Began education and training program for all user departments within the County Recorded an example of a proper pre-trip inspection of a vehicle and heavy-equipment Also implemented ldquoContinuous Quality Improvementrdquo concept to encourage and promote a more business-like approach to fl eet
CITY OF ALCOA TN Steve Hillis 266 59 1 3
NOTABLE ACCOMPLISHMENTS Instituted an all-staff certifi cation policy for ASE certifi cations Initiated a monthly City-wide Fleet FOCUS report to the management of all user departments covering costs and operational effi ciencies
CITY OF AMES IA Paul Hinderaker 203 80 1 10
NOTABLE ACCOMPLISHMENTS Initiated a system to aggressively reduce past-due PM work allowing technicians to take responsibility for part of a list of overdue items Purchased new independently moveable vehicle lifts which reduces outsourcing work on large vehicles
CITY OF ANAHEIM CA Karl Hopfer 755 535 1 34
NOTABLE ACCOMPLISHMENTS Implemented monthly newsletter highlighting staff accomplishments and special activities as well as a second peer-based employee recognition program Staff training was increased to 18 hours per person minimum through use of in-house cross training and vendor-provided training
CITY OF BELLEVUE WA Peter Bednar 672 369 1 20
NOTABLE ACCOMPLISHMENTS In fi nal phase of $18 million shop modernization project increasing number of work bays per technician from 16 to 23 Utilized $530000 in grant money to help purchase 76 hybrid vehicles Upgraded to a Web-based fl eet management system and issued each technician a 10-inch laptop for ldquoon the fl yrdquo access to fl eet management system
CITY OF BOISE ID Craig Croner CPFP 890 409 5 15
NOTABLE ACCOMPLISHMENTS Completed fi rst year of fully centralized Mobile Fleet Equipment operations resulting in net savings for Parks Dept of 12 percent over 2009 Implemented a city-wide used-vehicle procurement contract Also implemented a centralized Web-based motor pool system at multiple locations around the City
CITY OF CHICAGO IL Patrick Harney 7862 3664 14 635
NOTABLE ACCOMPLISHMENTS Instituted a three-year light-duty vehicle reduction plan for a total end-of-project savings of approximately $1 million Added parts and service lines to new-vehicle and equipment purchase contracts allowing fl eet to receive maintenance services from same contractors from which the City purchases new vehicles and equipment
CITY OF CONCORD NC Daniel Nuckolls CAFM 797 84 1 12
NOTABLE ACCOMPLISHMENTS Introduced Intranet page that allows customers to request services online search work orders and view PM and cost information per vehicle Program was created in-house and at no cost Added fi rst ROUSH propane-powered truck to fl eet operating out of the City airport
CITY OF DURHAM NC Larry Cash 1357 345 3 52
NOTABLE ACCOMPLISHMENTS Embraced Cityrsquos ldquoCulture of Servicerdquo concept based on a three-prong approach service to the customer service to the community and service to the staff City promoted a customer appreciation day which included door prizes and a light breakfast
CITY OF EDMONTON AB Steve Rapanos 3731 697 13 640
NOTABLE ACCOMPLISHMENTS Built a transit bus garage with LEED Silver certifi cation obtained National Safety Mark certifi cation implemented a coolant management system changing the entire fl eet to long-life anti-freeze and engineered a portable detachable winch assembly for pulling ldquodeadrdquo vehicles onto a hoist
GF07_Directoryindd 28GF07_Directoryindd 28 7511 34428 PM7511 34428 PM
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GF05-2011
GF05-20fcs_fpindd 1 51811 32202 PM
GF07_Directoryindd 29GF07_Directoryindd 29 7511 34429 PM7511 34429 PM
30 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
GF0611gfx_sponsorsindd 1 51711 101722 AM
CITY OF FAIRFIELD CA David Renschler CPFP 261 139 1 14
NOTABLE ACCOMPLISHMENTS Installed new GFI Genfare electronic fare boxes on all 56 transit coaches in just three days The City imposed mandatory furlough of 26 days on City employees eliminating 23 vehicles due to under-utilization Also the City extended oil change intervals from 3000 to 5000 miles
CITY OF FARGO ND Harold Pederson 446 324 2 37
NOTABLE ACCOMPLISHMENTS Implemented bar coding of all inventory in both maintenance shops Scheduled four days of additional training in the inventory portion of the Cityrsquos fl eet management software for parts staff which are actively reviewing and liquidating seldom-used and obsolete parts inventory
CITY OF FT WAYNE IN Larry Campbell CPFP 1088 438 2 28
NOTABLE ACCOMPLISHMENTS Developed fi rst-of-its kind hybrid sewer jet truck working with International Eaton and Sewer Equipment of America Continued purchasing additional hybrid vehicles added new LED lights to fueling island for a 77-percent energy savings and removed lead wheel weights from tires for steel weights
CITY OF GOODYEAR AZ Richard Sweepe 354 16 1 6
NOTABLE ACCOMPLISHMENTS Conducted quarterly utilization reviews resulting in $185000 in savings due to removal of under-utilized units Re-purposed trucks from use by Water Division for an eighth of the cost of new vehicles Streamlined vehicle specifi cations
CITY OF HENDERSON NV Robert Murnane 1057 240 1 21
NOTABLE ACCOMPLISHMENTS Started a car-sharing motor pool at City Hall campus implemented the EJ Ward fuel management system at two main fuel locations revised vehicle replacement schedules implemented fl eet downsizing project and entered into joint service agreement with neighboring jurisdiction to handle police motorcycle maintenance
CITY OF IRVING TX Ramiro Lopez 803 127 2 19
NOTABLE ACCOMPLISHMENTS Enhanced communications among staff and customers with focus groups and frequent meetings Cost savings are being realized through fuel pricing fuel conservation and position responsibility enhancements Implemented technician accountability controls increasing performance and fl eet availability
CITY OF KAMLOOPS BC Ian Hammond 292 147 1 19
NOTABLE ACCOMPLISHMENTS Initiated a pilot program to explore hydrogen as an alternate fuel Contracted with a Vancouver Island-based company to install an on-demand hydrogen generator on one of the Cityrsquos service trucks Pilotrsquos initial results show dramatic decreases in CO2 and NOx Staff is certifi ed to perform hydrogen conversions
CITY OF LAKELAND FL Gary McLean CPFP 1088 190 1 30
NOTABLE ACCOMPLISHMENTS Rebuilt vehicle replacement process teaming with departmental leadership and Cityrsquos fl eet Utilization Management Committee (FUMC) Down-sized administrative vehicles reducing purchase and fuel costs Established new auction contract and one-time repair limits as well as $500 repair limit on ldquosparerdquo vehicles
CITY OF LITTLE ROCK AR Wendell Jones 1060 160 2 70
NOTABLE ACCOMPLISHMENTS Increased number of workstations to one cloud computer workstation per technician (from one or two in each shop) Recently began a self-evaluation and improvement plan utilizing Fleet Sentinel Management program
CITY OF LONG BEACH CA Leslie Horikawa 1591 68 8 85
NOTABLE ACCOMPLISHMENTS Implemented rigorous campaign to bring maintenance program to 94-percent completion rate reaching a high of 96 percent Keeping a cap on overtime expenditures and rotating staff and providing opportunities to gain skills in various positions Implementing a loaner pool program as part of a vehicle reduction plan
CITY OF MARIETTABLW GA Scott Lawler 557 104 1 14
NOTABLE ACCOMPLISHMENTS Established an internal online customer survey after vehicleequipment is repaired Focused on preparing and receiving a signed service level agreement (SLA) from Power Utility department which was completed within one year Purchased software allowing fl eet to upload latest service bulletin fi x for re-fl ashing a vehiclersquos ECU
CITY OF MESA AZ Peter Scarafi otti CDM CAFM CEM CPFP 1450 50 2 76
NOTABLE ACCOMPLISHMENTS Warranty Recovery Program is on track to recover more than $600000 in warranty YTD in 2011 recovering $433000 in 2010 Shop employees have more than 300 ASE certifi cations and City has received Clean Cities Coalition Clean Air award for past eight years
CITY OF MIAMI FL Jose Davila Sr 1951 178 1 67
NOTABLE ACCOMPLISHMENTS Improved employeemanagement relations Moved stockroom management in-house Took on yearly inspection of almost 500 commercial hauler trucks Changed the way the City gauges itrsquos employees productivity
CITY OF NEW YORK DCAS NY Stephen Weir 2127 80 0 9
NOTABLE ACCOMPLISHMENTS Spearheaded a number of green initiatives to established NYC as premier Green City in US including commitment to receive 50 Chevrolet Volts by June secure 10 of the fi rst Ford Transit Connect Electric vehicles and secure a no-cost two-year lease for 10 Navistar eStar electric trucks
CITY OF NEW YORK PARKS amp REC NY Keith Kerman 1863 774 8 60
NOTABLE ACCOMPLISHMENTS Completed Agencyrsquos second pilot of B-50 fuel this time for all diesel vehicles in Borough of Staten Island Parks uses B-20 in all vehicles Expecting delivery of fi ve Chevrolet Volts and fi ve Navistar Class 4 all-electric vans for use in playground repair two International hybrid buses and 11 Kenworth hybrid medium-duty trucks
CITY OF OCEANSIDE CA Jeffery Hart 458 25 1 14
NOTABLE ACCOMPLISHMENTS Underwent complete management and offi ce staff change Changed vehicle check-out processes after repairs cross-training staff in areas of emergency vehicles fi re apparatus off-road equipment and fabrication igniting new wave of training opportunities Also ramped up safety program and converted below-ground tanks to biodiesel
CITY OF ROANOKE VA Kenneth Bernard 600 250 1 25
NOTABLE ACCOMPLISHMENTS Implemented new equipment including a Versus scanner 450 kW standby generator Aerosol can recycling unit and nitrogen generator for tire service Also upgraded the shop to be WiFi capable Established positive sustainable maintenance practices and have developed a team with a solid culture
FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
GF07_Directoryindd 30GF07_Directoryindd 30 7511 34429 PM7511 34429 PM
Thank you to the 2011 Sponsors of
wwwGovFleetExpocom
GFX05
-0311
MARK YOUR CALENDAR FOR NEXT YEAR
June 18-20 2012Colorado Convention CenterDenver CO
05-0311
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PREMIER SPONSOR MAJOR SPONSORS
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32 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
PROTECT YOUR FLEET
GF0711auditindd 1 7111 92820 AM
CITY OF SAN ANTONIO TX Florencio Pena 3715 1075 7 171
NOTABLE ACCOMPLISHMENTS Installed automatic vehicle location (AVL) in approximately 250 Solid Waste Management automated side-loader trucks Currently reviewing equipment lifecycles for many vehicle classes In FY2010 City passed environmental ordinance requiring vehicle purchases to be the most environmentally responsible equipment available
CITY OF SANTA ANA CA Rick Longobart 900 300 1 36
NOTABLE ACCOMPLISHMENTS Developed a cohesive work unit and camaraderie to overcome fi nancial shortfalls City proved in-house maintenance was more cost effi cient than outsourcing functions Demonstrated a $500000 savings through utilization effi ciency and improved communication
CITY OF SUFFOLK VA Jason LaLonde 1100 250 1 22
NOTABLE ACCOMPLISHMENTS With support and assistance from Dept of Budget and Strategic Planning a fl eet chargeback methodology information session was presented to all internal and external customers detailing expense and revenue steam on all facets of fl eet management Outfi tted all recently purchased equipment with LED lighting for increased visibility
CITY OF TAMPA FL Tim Perry 2682 218 2 57
NOTABLE ACCOMPLISHMENTS Authored revised City-wide Vehicle Operations policy which includes provisions for anti-idling cell phone and tobacco use driver training etc Took on responsibility for Tampa Fire Rescuersquos non-combat vehicles and equipment in 2009 completing integration in 2010 Also utilized outside vendor for heavy-tire road calls
CITY OF TEMPE AZ Aaron Alvarado 800 250 2 30
NOTABLE ACCOMPLISHMENTS Implemented ldquoThe Four Disciplines of Execution (4DX)rdquo by Franklin Covey At the City manager level guidance was put out to initiate an internal operating system to begin to change the culture and mind-set of all City departments
CITY OF THOUSAND OAKS CA Larry McKinney 205 405 1 11
NOTABLE ACCOMPLISHMENTS Implemented the following recycled fi lters and anti-freeze used retread tires eliminated lead wheel weights installed new busvehicle wash that uses recycled water installed a 60000-lb bus lift reorganized fl eet warehouse initiated employee and customer service surveys and created online equipment purchase calendar
CITY OF VANCOUVER BC Doug Smith 1680 280 4 240
NOTABLE ACCOMPLISHMENTS Introduced a ldquoMake vs Buyrdquo policy to determine what work should be done in-house versus outsourced Participated in public and private fl eet benchmarking projects Analyzed key performance indicators (KPIs) through fl eet management reports Introduced new fl uid storage and electronic fl uid dispensing management system
CITY OF WILMINGTON DE Ed Stone 593 26 1 14
NOTABLE ACCOMPLISHMENTS Initiated ldquoFast Fleet Loanerrdquo pool program reduced fl eet size by 26 percent for $57000 fuel savings and $391000 capital expenditure savings lowered average fl eet age by one year resulting in $10000 approximate fuel savings lowered fl eetrsquos carbon footprint by replacing 30-percent of trash trucks and retrofi tting 27 additional trash and dump trucks
COLLIER COUNTY FL Daniel Croft 766 391 4 26
NOTABLE ACCOMPLISHMENTS Utilized totaled ambulance and transit bus for parts versus salvage saving more than $30000 in ambulance and $20000 in transit bus parts and components Built and opened vehicle washing system allowing fl eet to clean largest trucks and equipment Also one technician was selected as the State of Florida Bus Mechanic of the Year
COLORADO DEPT OF PERSONNEL ADMIN Kathy Nesbitt 6000 200 3 13
NOTABLE ACCOMPLISHMENTS Completed installation of State-owned E-85 pumps at the downtown Denver motor pool and designed and deployed E-85 tanks at three locations Currently coordinating deployment of 20 all-electric vehicles and developed a petroleum-reduction rebate program returning funds totaling $500000 to State user agencies
COUNTY OF RIVERSIDE CA Robert Howdyshell 4116 0 7 52
NOTABLE ACCOMPLISHMENTS Taking part in initiatives to lead to right-sizing the fl eet and reducing vehicle miles traveled Began right-sizing efforts in April 2010 with identifi cation of all under-utilized vehicles based on mileage versus repair costs totaling 298 vehicles removed from service and sold with 37 additional vehicles retired and sent to auction
COUNTY OF SONOMA CA David Head 1157 196 3 21
NOTABLE ACCOMPLISHMENTS Began process to outsource parts operation to NAPA IBS with no on-site staffi ng required due to use of NAPA and fl eet-based computers Costs were reduced 15-35 percent on most parts staffi ng costs were reduced by more than $230000 and the number of invoices processed per month was reduced from hundreds down to one
DAKOTA COUNTY MN Kevin Schlangen 242 74 1 12
NOTABLE ACCOMPLISHMENTS Developed and implemented fl eet operations and Fleet LockoutTagout procedure manuals as well as implemented Voyager fuel card program Constructed 55000 sq-ft fl eet storage addition to Empire campus with geothermal heating system Also expanded insourcing of fl eet services to three additional fl eets without additional staff
DISTRICT OF COLUMBIA WATER amp SEWER AUTHORITY OZ Fuller 583 1000 2 29
NOTABLE ACCOMPLISHMENTS Implemented green product purchasing and usage initiatives including vehicle lube touch-up paints brake cleaning sprays and other cleaning items Purchasing several electric charging stations for electric vehicle use and have FY-2011 vehicle purchase plans for at least 41 additional alternative-fuel vehicles
EUGENE WATER amp ELECTRIC BOARD OR Gary Lentsch 219 54 1 10
NOTABLE ACCOMPLISHMENTS One of the fi rst fl eets to measure hydraulic system ISO cleanliness and moisture while still on the vehicle Shop is currently being certifi ed toward LEEDrsquos Gold standard Implemented idle and fuel-reduction policy obtaining a 103-percent reduction in fossil fuel usage (over 2009) Also reduced take-home vehicles to on-call staff only
HARFORD COUNTY MD Warren Patrick 1015 123 2 22
NOTABLE ACCOMPLISHMENTS Dramatically increased revenue by implementing new surplus vehicle sales process The new process works not only for fl eet vehicles and equipment but offi ce furniture computers etc Utilize a 27-month historical database to maintain an optimum replacement and disposal schedule
FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
GF07_Directoryindd 32GF07_Directoryindd 32 7511 34435 PM7511 34435 PM
This comprehensive guide contains information on how to
- prevent auditing
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GF0711auditindd 1 7111 92820 AMGF07_Directoryindd 33GF07_Directoryindd 33 7511 34437 PM7511 34437 PM
34 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
GF0611toolboxindd 1 51311 114257 AM
HOUSTON INDEPENDENT SCHOOL DISTRICT TX Mark Swackhamer 2068 60 6 150
NOTABLE ACCOMPLISHMENTS Increasing number of cameras on 647 buses from two to four All buses support and police vehicles will have telematics for a total count of 1910 units Adding particulate traps to a percentage of buses Also partnering with University of Houstonrsquos Texas Diesel Testing and Research Center on emerging emissions reduction technologies
IDAHO NATIONAL LABORATORY ITS Scott Wold 671 467 2 152
NOTABLE ACCOMPLISHMENTS Replaced almost 75 percent of fl eet with fl ex-fuel vehicles (FFVs) and put 20 new hybrid-electric sedans and SUVs into service for total of 47 hybrid vehicles Began renewing aging bus fl eet increasing fuel economy by 20 percent and carrying 1 additional passenger per vehicle Mini-motor coaches planned to improve fuel mileage by 50 percent
CITY OF INDIANAPOLIS IN John Williams 4397 905 3 106
NOTABLE ACCOMPLISHMENTS Used over 20 key performance indicators (KPIs) to manage 5300 vehicles and pieces of equipment focusing on fi ve areas daily fl eet availability PM and repair operations supply and services administrative operations and customer service Also currently employ 13 ASE Master technicians
JOINT BASE LEWIS MCCHORD FLEET OPERATION WA Michor Gentemann 62 3500 3 100
NOTABLE ACCOMPLISHMENTS Continued to improve fl eet management information system (FMIS) to track man hours spent servicing vehicles and to review the Military Expenditure Limit helping to estimate costs Implemented new inspection process that saves time by pre-evaluating a vehicle before its pulled out of service and brought into the repair shop
KING COUNTY FLEET ADMINISTRATION WA Jennifer Lindwall 1950 364 2 76
NOTABLE ACCOMPLISHMENTS Acquired several clean vehicles including a hybrid service truck that has netted a 30 percent improvement in fuel effi ciency and two hybrid bucket trucks The purchase was offset with $120500 in grants The County fl eet has been right-sized by eliminating 43 under-utilized vehicles and has increased the use of shared vehicles
KNOX COUNTY TN Phillip May 1113 217 2 20
NOTABLE ACCOMPLISHMENTS Reduced total expenditures by 4 percent total department charges by 6 percent fuel usage by 5 percent and parts inventory by 24 percent while increasing production by 6 percent and improved turnaround time by 8 percent The shop earned its second Automotive Service Excellence (ASE) Blue Seal Certifi cation
MONROE COUNTY NY Melvin Rose 940 160 1 17
NOTABLE ACCOMPLISHMENTS Cooperative public-private partnership with Rochester Institute of Technology served as the model for the recently approved E-15 by the federal government Green initiatives and inter-municipal cooperation has led to increase in use of green vehicles reduction of duplicate equipment and the construction of green fueling stations
MONTEREY COUNTY CA Thomas Abear 2074 85 5 18
NOTABLE ACCOMPLISHMENTS Increased the number of hybrids in the Countyrsquos fl eet including hybrid pickup trucks and introduced biodiesel and retired or retrofi tted nearly 100 percent of on-road diesel vehicles with particulate trap fi lters Gave staff additional training opportunities through use of in-house kiosk to access online courses
MONTGOMERY COUNTY MD DEPARTMENT OF GENERAL SERVICES
Millie Souders 2297 0 1 45
NOTABLE ACCOMPLISHMENTS Instituted a fl eet performance improvement program utilizing employee input These employee-driven ideas netted improvements in key performance requirements including increasing police vehicle and administration vehicle availability and preventive maintenance completed in 24 hours to 987 percent
NEW YORK CITY POLICE DEPARTMENT NY Gregory Dimesa 8067 0 13 453
NOTABLE ACCOMPLISHMENTS Developed a proactive preventive maintenance program which compares maintenance history with current fueling mileage showing a 1-percent overall decrease in out-of-service rate and a 12-percent reduction in vehicles requiring a tow The Department is acquiring 373 more hybrid vehicles to join the 477 already in service
NORTH DAKOTA DOT STATE FLEET SERVICES ND Paul Hanson 3329 0 8 11
NOTABLE ACCOMPLISHMENTS Switched to synthetic transmission fl uid in the heavy trucks with automatic transmissions cutting required fl uid changes per year by a third and saving an estimated 1200 gallons of transmission fl uid and 450 man hours per year Also switched to purchasing heavy trucks with synthetic gear lube saving an estimated 750 gallons annually
PALM BEACH COUNTY FLA Douglas Weichman CAFM 2141 1584 3 60
NOTABLE ACCOMPLISHMENTS Implemented replacement rating system that was above the established replacement guidelines and established low-utilization reports to help make asset reduction decisions and stretch lifecycles In addition began purchasing low-rolling resistance tires and BOLT-brand locks for utility-type vehicles to help with key control
PALM BEACH COUNTY SHERIFFrsquoS OFFICE FL Alan Lane 2500 1300 3 32
NOTABLE ACCOMPLISHMENTS Increased focus on deputy safety with tires and brakes replaced on pursuit-type vehciles on a more regular basis eg if tires are worn to 532nds or brake pads are less than 6mm Repair intervals have been increased to a four month 4000 mile schedule saving about $400000 in the Departmentrsquos annual budget
PASCO COUNTY BOARD OF COUNTY COMMISSIONERS FL
Stephen McNaughton CAFM 966 920 3 39
NOTABLE ACCOMPLISHMENTS Implemented a Generator Task Force Program to align generator procurement disposal maintenance fueling and to maintain awareness of generator actions or agreements that impact County interests The fl eet uses a Specifi cation Committee as part of the process of procuring vehicles and equipment for the County
PRINCE GEORGErsquoS COUNTY MD Richard Hilmer 3243 12 2 57
NOTABLE ACCOMPLISHMENTS Due to a 20-percent reduction in staff caused by the recession the fl eet had to turn to upfi tting contractors to outfi t its latest group purchase of police vehicles Following this model 328 police vehicles were outfi tted for a savings of over $460000 in 2011 alone
PRINCE WILLIAM COUNTY VA Matthew Villareale 1107 177 1 35
NOTABLE ACCOMPLISHMENTS Fleet management increased its review of performance data and trends including the length of time by department that each vehicle has been in for service allowing for trending and shifting of priorities The fl eet maintained its E3 (Exemplary Environmental Enterprise) status with the Environmental Excellence Program
FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
GF07_Directoryindd 34GF07_Directoryindd 34 7511 34437 PM7511 34437 PM
USE THE FLEET TOOLBOX TO
Compare your eet using a bull robust benchmarking tool Analyze labor rates bull Reduce vehicle downtimebull Benchmark staf ng against similarly sized eetsbull Ensure JIT inventory processesbull Determine facility size requirementsbull Project employee and labor costsbull Network con dentially with other eet managersbull Review RFP samples and policy manualsbull Join a community of professionals with challenges bull similar to your own at www eettoolboxcom
Ensure JIT inventory processesbull
USE THE FLEET TOOLBOX TO
Compare your eet using a bullrobust benchmarking toolAnalyze labor rates bullReduce vehicle downtimebullBenchmark staf ng against similarly sized eetsbull
INTRODUCING
Equipped with all the tools you need to run an efficient fleet
DEVELOPED BY
GF Toolbox concept FINALindd 1 51311 110342 AM
GF0611toolboxindd 1 51311 114257 AMGF07_Directoryindd 35GF07_Directoryindd 35 7511 34439 PM7511 34439 PM
36 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
wwwfleetcertificationcom
Certify Your Fleet Operation
GF0711certificationindd 1 7111 100056 AM
RICHLAND COUNTY SC William Peters 1147 106 1 24
NOTABLE ACCOMPLISHMENTS Provides weekly fl eet status report to County administrators about vehicle availability and preventive maintenance services performed The fl eet division was instrumental in the development of the Countyrsquos Air Quality policy
SALT RIVER PROJECT AZ Jim Wood 1945 207 6 86
NOTABLE ACCOMPLISHMENTS By using fuel hedging the Department has remained close to its projected budget despite the volatility of the market Transportation Services was 3-percent under budget due in part to staff reductions and careful budget management
SAN ANTONIO WATER SYSTEM TX David Kilbourne 450 724 5 49
NOTABLE ACCOMPLISHMENTS Implemented a fuel card test program allowing drivers to use commercial stations and a GPS test program to monitor location and vehicle operations Set up a sewer cleaning equipment preparation team increasing line cleaning crew time by 40 minutes each day
SANDIA NATIONAL LABORATORIES FLEET SERVICES NM
Mark Crawford 808 2050 4 47
NOTABLE ACCOMPLISHMENTS Received the 2010 GreenGov Presidential Award for involvement in developing constructing and testing a solar-powered cart Uses a driving simulator to help train drivers through a series of computer-generated real-world scenarios
SKOOKUM FORT RILEYGSA WA Michael Powell 1211 380 1 7
NOTABLE ACCOMPLISHMENTS Introduced electric vehicles for use low-mileage use Provides detailed fl eet information to managers including VIN license tag information and the last preventive maintenance date
SNOHOMISH CO PUBLIC WORKS FLEET MGT DIV WA
Allen Mitchell 896 393 3 49
NOTABLE ACCOMPLISHMENTS Sold and redeployed 75 under-utilized vehicles reducing fl eet expenses by $827863 Reduced GHG emissions by 85 percent increasing the Departmentrsquos Evergreen Fleets program rating from a three- to four-star rating on the fi ve-star scale
STATE OF DELAWARE FLEET SERVICES DE Terry Barton 2344 0 0 37
NOTABLE ACCOMPLISHMENTS Because it has no operating repair or fueling facilities Fleet Services provides vehicles for $2645 per day including fuel maintenance 247 roadside assistance EZ Pass and GPS tracking Upgrades to the central operation system will increase ability to make reservations via the Internet freeing up fl eet resources
STATE OF GEORGIA DEPT OF ADMINISTRATIVE SERVICES GA
Ed Finnegan 21670 228 146 4
NOTABLE ACCOMPLISHMENTS Rolled out the ARI Insights Vehicle Mgmt System four months ahead of schedule Arranged to have a permanent rental car from Enterprise placed at state agency that did not qualify for an additional vehicle for a savings of $10000 a 23 percent drop from fees spent the previous years for the rental and staff pick-up and drop-off time
STATE OF KENTUCKY KY Forrest Banta 4723 0 1 28
NOTABLE ACCOMPLISHMENTS As part of the governorrsquos Smart Government Initiative the division is reviewing vehicle usage the possibility of self-insurance revising the take-home vehicle policy and establishing a short-termdaily rental contract The division purchased 125 alternative-fuel vehicles for an average increase in fuel economy of 55 mpg
TOWN OF BUCKEYE AZ Michael DePaulo 231 45 1 5
NOTABLE ACCOMPLISHMENTS Made the decision to outsource on-callafter-hours service for a total cost of $263 a savings of more than $13000 from the previous year Established a motor pool that included eight vehicles for all Town departments
UNIVERSITY OF CALIFORNIA DAVIS CA Richard Battersby 1000 300 1 26
NOTABLE ACCOMPLISHMENTS Through careful analysis and planning lowered operating expenses by 17 percent or $12 million To assist its customers and leadership the department developed an extensive array of fl eet metrics and reports designed to better enable vehicle and transportation decisions
UNIVERSITY OF WASHINGTON WA Jolie Tahara 653 0 1 18
NOTABLE ACCOMPLISHMENTS Reduced the number of yearly scheduled preventive maintenance visits by 30 percent with an overall fl eet availability of 95 percent Fleet services purchased fi ve hybrid step-vans and one hybrid paratransit shuttle to reduce both operating costs and CO2 emissions
VEHICLE AND TRAVEL SERVICES DEPARTMENT OF TECHNOLOGY MANAGEMENT amp BUDGET STATE OF
MICHIGAN MIJoyce Van Coevering 6910 308 1 32
NOTABLE ACCOMPLISHMENTS Streamlined the motor pool reservation system giving users 24-hour access to VTS vehicles The system FleetCommander tracks real-time utilization and displays graphs gauges online forms and a wide variety of reports based on consistent normalized data
WAKE COUNTY NC Thomas Kuryla 873 90 1 15
NOTABLE ACCOMPLISHMENTS Implemented a fuel management software system which allows employees to fi ll up without a fuel card and prevents misuse of County resources The system also collects data through the vehicle OBD connection such as odometer readings idle time run time and OBD codes
WASHINGTON STARE DEPARTMENT OF TRANSPORTATION (WSDOT) WA
Greg Hansen 2314 1354 37 209
NOTABLE ACCOMPLISHMENTS Adjusted its preventive maintenance schedules using fuel consumption as the basis for service rather than time as part of its efforts to reduce agency emissions by 15 percent of 2005 levels by 2020 Has implemented back-up camera and in-cab audible warning device technologies to improve safety and prevent equipment damage
ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
GF07_Directoryindd 36GF07_Directoryindd 36 7511 34439 PM7511 34439 PM
wwwfleetcertificationcomwwwfleetcertificationcom
in partnership with
GF05
-4311
Certify Your Fleet Operation
GF0711certificationindd 1 7111 100056 AMGF07_Directoryindd 37GF07_Directoryindd 37 7511 34442 PM7511 34442 PM
38 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
AFFB11gfcindd 1 52711 74645 AM
2011 lsquo100 BEST FLEETrsquo JUDGESThe pool of judges for the 2011 100 Best Fleets spent countless hours reviewing applications following up with
nominees and lending their expertise to the program This yearrsquos judges were
2011 ELITE FLEETSThis prestigious award is given to the No 1 fl eet winners from the previous four years
which are still meeting the highest standards in fl eet excellence
2010 NO 1 FLEET CITY OF TROY MICH
2008 amp 2009 NO 1 FLEETHILLSBOROUGH COUNTY FLA
2007 NO 1 FLEETVOLUSIA COUNTY FLA
GEORGE BAKERDirector of Central Services
Volusia County Fla MARILYN RAWLINGSFleet Manager
Lee County Fla
MF
SAMUEL LAMERATOSuperintendent of Fleet MaintenanceCity of Troy Mich
STEVE RILEYDirector of Fleet OperationsCity of Coral Gables Fla
GF07_Directoryindd 38GF07_Directoryindd 38 7511 34443 PM7511 34443 PM
Register Now at wwwGreenFleetConferencecom
or call (800) 576 - 8788
OCTOBER 3-4 2011Gaylord Texan bull Grapevine TXThe Green Fleet Conference amp Expo is the only event which focuses
exclusively on environmental sustainability for car and truck fl eets Others may
touch on the subject but Green Fleet Conference amp Expo specializes in
it offering two intense concentrated days of education enterprising dialogue
and engaging exhibits If you are a fl eet manager in either the corporate or
government arena make room in your calendar for this must-attend event
PAST SPONSORS INCLUDE
Supporting Organization
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AFFB11gfcindd 1 52711 74645 AMGF07_Directoryindd 39GF07_Directoryindd 39 7511 34451 PM7511 34451 PM
40 Government Fleet JulyAugust 2011
PUBLIC FORUM By Mike Antich
Why do many in senior
management or elect-
ed offi cials not listen
to their fl eet managers I know
many may dispute this asser-
tion but the reality is that many
public sector fl eet managers do
not have the ear of their manage-
ment and elected offi cials
Herersquos a real-world case in
point One fl eet manager relat-
ed to me that his management
hired an outside consultant to
analyze the performance of
the municipal fl eet and submit
recommendations for improve-
ment The fl eet manager relat-
ing this story to me is held in
high esteem by his peers and
has been very proactive Over
the past several years he made
detailed recommendations on
how to improve the Cityrsquos fl eet
operations however his recom-
mendations fell on deaf ears
When the consulting company
issued its follow-up report it
was enthusiastically received by
management and the city coun-
cil What was distressing to the
fl eet manager is that the consul-
tant recommended exactly what
he had recommended earlier
Why did his recommendations
fall on deaf ears while the al-
most identical recommenda-
tions made by the consultant
were met with enthusiasm
This dilemma is not solely
restricted to fl eet managers
The same complaint is heard
from in-house IT personnel
staff attorneys et al One reason
is that some management value
an outside opinion which
presumably is not vested to
a particular outcome These
proponents argue that a
consultant can offer a different
more objective perspective
about how a problem can be
solved Also consultants are
exposed to a variety of operations
and different methods used to
deal with the same issues facing
your operation But this theory
falls apart when the consultantrsquos
recommendations are identical
to the in-house manager and
one is accepted over the other
The reality is it is a deeper issue
of management not listening
to its in-house subject-matter
experts
Herersquos another example from
a different fl eet manager which
illustrates this point
ldquoMy outfi t hired an outside
consulting company to perform
a fi nancial and operational au-
dit When completing the audit
the consultant wrote a review
The opening comment in the
fi nal review was lsquoYour fl eet is
operating well under benchmark
averagesrsquo They then went on to
make further cost-saving rec-
ommendations After the review
meeting I sent several e-mails
to my reporting offi cials with a
single note lsquoWe paid this outfi t
how much to tell us thisrsquordquo
This fl eet manager went
on to summarize what is at the
heart of this problem ldquoMy point
is what a shame that manage-
ment all the way up the line
wonrsquot ask (then listen to) the
people who know their jobs as to
what would be good actions and
practices to take for operational
cost savings Of course this ap-
plies to all departments and not
just fl eet operations The bottom
line is when will management
learn to listenrdquo
However the blame isnrsquot all
one-sided In the fi nal analysis
many fl eet managers do a very
poor job in elevating their pro-
fessional stature in the eyes of
senior management The sad re-
ality is that if you donrsquot take the
lead in defi ning your expertise as
a professional fl eet manager and
showcasing your value to the
management team someone else
will do so which is often errone-
ous and the source of mispercep-
tions about your capabilities
UNDER-APPRECIATIONThese are turbulent times
for public sector fl eet managers
Many fl eet managers are under-
appreciated by user groups se-
nior management and elected
offi cials Sometimes the fl eet
manager is at fault because he or
she does a poor job of promoting
themselves and their department
to management When money is
scarce and budgets are tight or
need to be cut fl eet managers
quickly fi nd themselves on the
radar screen of elected offi cials
the local news media and tax-
payer watchdog groups
How do you prove you are
doing a good job You may think
you manage a well-run fl eet but
do you have the metrics to sub-
stantiate this assertion If you
can quantify the performance
of your operation to manage-
ment and elected offi cials they
are more likely to appreciate the
value of the service provided
However this lack of un-
derstanding by management is
often the root of inquiries that
put fl eet managers on the defen-
sive attempting to justify their
performance Fleet managers
should not assume management
understands their business and
knows they are doing a good job
If you want to demonstrate you
are competitive you need to de-
velop and measure on an ongo-
ing basis specifi c performance
metrics valuable to your user de-
partments that are available for
review by all interested parties
In todayrsquos weak tax base
fl eet managers can save taxpay-
er dollars by implementing ef-
fective fl eet policy maximizing
fl eet utilization right-sizing the
fl eet optimizing user depart-
ment productivity all while re-
ducing operating expenses The
sad part is that many fl eet man-
agers are not vocal about their
achievements and management
is not fully cognizant of their
contributions to achieving these
goals Fleet managers must be
viewed as valuable members of
the overall management team if
for no other reason than the fact
that they are managing tens of
millions of dollars of taxpayer
assets used to provide the ser-
vices taxpayers demand
Irsquoll admit that I too am mys-
tifi ed by the under-appreciation
of many fl eet managers I am
continually impressed by the
caliber of todayrsquos public sector
fl eet managers and how they
overcome the challenges they
face day-in and day-out Each
year fl eet managers and their
teams struggle to do more with
less money Perhaps it is be-
cause the personalities of many
fl eet managers who are humble
by nature and not prone to self-
promotion
It is high-time senior man-
agement and elected offi cials
realize the value of their fl eet
managers and utilize this ex-
pertise to its fullest extent My
message to senior management
is a simple one Listen to your
fl eet manager
Let me know what you think
mikeantichbobitcom
MESSAGE TO MANAGEMENTLISTEN TO YOUR FLEET MANAGER
GF07_Editindd 40GF07_Editindd 40 7511 32203 PM7511 32203 PM
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and with 60 fewer emissions mdash thanks to ROUSH CleanTech Liquid Propane Injection fuel systems
Propane autogas fuel systems by ROUSH CleanTech let you operate on a price-stable North American-
sourced fuel with no engine modifications required That means yoursquoll get all the benefits of propane
autogas with no compromises in your vehiclersquos factory warranty protection
PERFORMANCE IDENTICAL
VEHICLE WARRANTY IDENTICAL
FUEL COSTS 30 LESS
EMISSIONS 60 LESS
PROPANE AUTOGAS VS GASOLINE
80059ROUSH ROUSHcleantechcom
20075 ndash 2008 2009 ndash 2010 2009 ndash Newer 2009 ndash Newer 2009 ndash NewerFord F-150 Ford F-250 F-350 Ford E-150 E-250 E-350 Ford E-350 DRW Cutaway Ford E-450 DRW Cutaway(54L V8) (54L V8) (54L V8) (54L V8) (68L V10)
UPFITS AVAILABLE
THE ZERO COMPROMISE ALTERNATIVE FUEL SOLUTION
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- GOVF_991_NO_BOX
- GOVF_992
- GOVF_1
- GOVF_2-3
- GOVF_4-5
- GOVF_6-7
- GOVF_8-13
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raquo ARI proactively helps the State of Georgia whose fleet exceeds 21000 vehicles
And along with those savings achieve seamless integration of fleet systems and technology for better efficiency
and productivity With our dedicated team and specialized support staff we understand and can serve the
unique needs of government fleets Work in partnership with ARI to build the fleet solution thatrsquos right for you
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ARI is the proud sponsor of the 2011 Public Sector Fleet Manager of the Year
Driven fleet professionals Driving results
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18 Government Fleet JulyAugust 2011
In 2005 the City of Portlandrsquos City-
Fleet was unranked among the 100
Best Fleets With unhappy custom-
ers little trust and a lack of belief in
their own efforts CityFleet faced an up-
hill battle
Now just a few short years later the
fl eet has been named No 1 among the
100 Best Fleets mdash and has a long list of
accomplishments and proven progress to
back up the title
RISING FROM THE ASHES TO A NEW DAY
In 2005 things looked dour for the
fl eet But at the end of that year the City
hired John Hunt mdash fl eet manager for the
City of Fresno at the time and that yearrsquos
winner of Government Fleetrsquos Public Sec-
tor Fleet Manager of the Year With prov-
en successes the City of Portland hoped
he could breathe new life into the fl eet
Little did they know that over the next
few years Hunt and CityFleet staff would
transform as a team that would rise so
swiftly through the ranks mdash from No 78
in 2006 No 9 in 2007 No 4 in 2008 and
2009 No 2 in 2010 and now No 1
Despite such a dramatic climb on the
day of the announcement Hunt was still
unsure if hersquod secured the top spot mdash
right up until the moment the winner was
announced
ldquoEach year is a new competition with a
fresh clean slate We were No 2 last year
but we knew that didnrsquot mean we couldnrsquot
be beat by another organizationrdquo he said
ldquoBeing named among the 100 Best is
quite an honor because it means that an
organization has made a conscious deci-
sion to improve Portland staff made the
commitment and we are very excited to
be named No 1 this yearrdquo
When Hunt was hired in 2005 the
fl eet had a less-than-stellar reputation and
major hurdles to overcome Fleet needed
to boost operational effi ciency improve
services and fi nd a way to save money
On top of that were greater less tangible
challenges building trust with custom-
ers demonstrating proven best practices
and most of all possessing a high level
of faith
So how did the fl eet get turned around
Hunt said it started with relationships
ldquoThere may be many but I think the
basic secret to success is building trust
and reliability with your team custom-
ers your boss and the elected offi cialsrdquo
he said
Hunt started by identifying employee
strengths and matching them to the right
jobs After creating this strong founda-
tion for the fl eet he looked for opportu-
nities for improvement then gave fl eet
staff tools to help them advance and
achieve success Most importantly he
believed in his team
ldquoWe have staff members who have
been with CityFleet for nearly 30 years
That institutional knowledge is invalu-
able We listened to their ideas for im-
provement and empowered them Once
everyone in the organization believed in
themselves the stakeholders began to
believe in CityFleetrdquo he said ldquoOur staff
is our most valuable resource and City-
Fleet staff worked hard to improve over
the last fi ve years The team has shaped
a refreshed fl eet organization through
monumental changes in business perfor-
mance motivation work environment
attitude effi ciency communication and
cost-effectivenessrdquo
RELATIONSHIPS BUILD THE FLEETHunt and his team also worked very
hard to build customer relationships
They knew creating trust with its custom-
ers was a must for the success of the fl eet
ldquoBuilding trust is important because we
deal with equipment that must be main-
tained properly for the safety of City em-
ployees and the publicrdquo Hunt said ldquoAs a
service provider our goal is to deliver ex-
cellent service to our customers Under-
A SWIFT RISE TO FAMEFrom an unranked position in 2005 to No 2 last year the City of Portland Ore CityFleetrsquos dedication helped the organization shoot quickly to the top and be named No 1 one among the ldquo100 Best Fleetsrdquo
BY SHELLEY MIKA
A few of the accomplishments that have helped the City of Portland Ore rise to the top of the 100 Best Fleets program includebull Accelerated staff development and trainingbull Right-sized fl eet resulting in $4 million in
savingsbull Reduced overtime costs by 89 percentbull Doubled total ASE Master technicians on
staff
AT A GLANCE
GF07_Winnerindd 18GF07_Winnerindd 18 7511 32011 PM7511 32011 PM
Government Fleet JulyAugust 2011 19
standing their needs is the fi rst step and
we strive to provide service in a way that
makes customers want to come to usrdquo
With this charge in mind CityFleet
asked its customers to evaluate fl eet
analyzed the results then targeted large-
scale improvements When individual
concerns arose CityFleet addressed them
face-to-face whenever possible If it was
not possible to do so in person staffers
picked up the phone Then they acted
ldquoAs CityFleet continued to deliver on
promises customer trust in the organiza-
tion grewrdquo Hunt said
Customer satisfaction soon rose now
reaching astonishing levels CityFleet
reached a 98-percent customer satis-
faction rating even with a workload of
27000 work orders each year In fact
recent customer survey scores were more
than double the second-best service pro-
viders in the City
ldquoThese are spectacular results by
any measurerdquo Hunt said ldquoBut the short
time frame in which CityFleet developed
best practices implemented them and
tracked the results is especially impres-
sive And the fact that the results of the
survey indicated that CityFleet improved
more than any other city service surveyed
is astoundingrdquo
As customer satisfaction has continued
to improve so has employeesrsquo belief in
their abilities ldquoEmployees now feel pride
in their workplace see satisfi ed custom-
ers and have come to trust the managers
and themselvesrdquo Hunt said
A LONG LIST OF ACCOMPLISHMENTS
While it rates high among the reasons
CityFleet is successful customer and em-
ployee satisfaction are only the beginning
of a long list of accomplishments To list
all of them over the last year mdash let alone
the last fi ve years mdash would fi ll the pages
of Government Fleet In fact there was
only room for the top highlights on its ap-
plication
ldquoThere are so many other good things
we are doing I kept thinking of more
things I wish we would have added even
after the application had been submittedrdquo
Hunt said
However a few of the fl eetrsquos most
notable accomplishments are as follows
CityFleet
bull Accelerated staff development and
training
bull Right-sized the Cityrsquos fl eet by 192
units saving $4 million
bull Improved repair turnaround times
customer satisfaction and competi-
tiveness
bull Doubled the number of Automotive
Service Excellence (ASE) certifi ed
Master Technicians by offering cer-
tifi cation pay
bull Reduced overtime costs by 89 per-
cent through a more streamlined
workfl ow and new shop tools
bull Reduced commercial repairs by $1
million over two years through reor-
ganization of shop operations
bull Reduced parts costs by $300000 (36
percent) through bar coding inven-
tory management market analysis
and volume purchases
bull Became certifi ed as an Eco-Logical
Business by the Pollution Prevention
Excellence program
bull Recouped $1 million at auction for
the fl eet replacement fund
bull Signifi cantly greened the City fl eet
with the expanded use of hybrid
electric diesel particulate fi lters in-
cab heaters and alternative fuels mdash
developing the largest green fl eet in
the region
bull Implemented recycling efforts
purchased a rock crusher capable
of producing 160 tons of material
per hour use of refi ned oil scrap
metal and battery recycling and
removal of 2200 yards of contami-
nated soil
(Far left) John Hunt fl eet manager for the City of Port-land Ore motivates staff and proudly displays the teamrsquos ldquo100 Best Fleetsrdquo trophy which celebrates the whole teamrsquos efforts Fleet staff members are pictured maintaining ve-hicles and providing necessary repairs
GF07_Winnerindd 19GF07_Winnerindd 19 7511 32013 PM7511 32013 PM
20 Government Fleet JulyAugust 2011
1 0 0 B E S T W I N N E R S
GF0111ferrellgasindd 1 122010 122740 PM
bull Overall reduced the operating bud-
get by $17 million over the last
year and $5 million over the last
two years through new reporting
analysis right-sizing business part-
nerships computer programs time
standards inventory management
staff analysis and implementation
of a new fuel system
Hunt attributes the fl eetrsquos success to
committed staff a competitive business
model and the implementation of key
fl eet best practices He also continually
relies on the advice of past and present
fl eet managers and fl eet organizations
like the American Public Works Asso-
ciation (APWA) National Association
of Fleet Administrators (NAFA) Public
Fleet Managers Association and the Or-
egon Public Fleet Managers Group
ldquoPublic sector fl eets are not in direct
competition with one another so we
share valuable information and ideas all
the time between organizationsrdquo he said
ldquoMany years ago a great fl eet manager
used to say lsquosave your money hard times
are comingrsquo This lesson along with
many others helped prepare us for these
tough fi nancial timesrdquo
LESSONS LEARNED AND TRUST CULTURE BUILT
Along the way Hunt and his team
have learned some valuable lessons other
fl eets can benefi t from too Hunt said
chief among them is building a high trust
culture Part and parcel to that are open
lines of communication and continued
collaboration mdash like the weekly team
meetings he holds listening to concerns
and working directly with staff
Hunt said another excellent way to pro-
mote communication is by establishing a
Labor Management Committee (LMC)
which provides a regular structure for
sharing opinions and suggestions ldquoFor us
the group has become a cohesive force for
change and improvementrdquo he said
In terms of working with customers
Hunt and his team live by the notion of
treating customers the way they would want
to be treated by service professionals
And for the fl eet overall he recom-
mends being proactive rather than reac-
tive and investing heavily in the staff
ldquoGo out and meet with your customers to
fi nd out what they need and show them
that you are listening We proactively
meet with our customers fi nding ways to
help them achieve their goalsrdquo he said
ldquoEncourage teamwork and listen to your
staff mdash they know the business and they
work directly with the customers They
are your greatest assetsrdquo
OFFERING A SINCERE THANKS TO THE INDUSTRY
Hunt said he owes many thanks to
those who helped him lead his fl eet to
success For starters he thanks Govern-ment Fleet INVERS Mobility Solutions
and Tom Johnson for making the program
possible And of course he thanks his own
partners at the City mdash the Mayor and City
Council the Offi ce of Management amp Fi-
nance leadership team the customers and
of course the CityFleet team
ldquoCityFleet collaborates daily to pro-
vide excellent service and fi nd solutions
to each challengerdquo he said ldquoOnce we had
built trust our customers were willing to
provide us with feedback and help us to
understand special project needs from an
operations perspectiverdquo
He also extends gratitude to his
peers ldquoThere are many fl eet profession-
als who donate their time and fl eet anal-
ysis to others in the industry All they
want in return is for another fl eet to be
successful and for the betterment of the
fl eet industry in generalrdquo he said ldquoThis
includes past and present fl eet manag-
ers manufacturers and our vendors Irsquod
like to thank all of those folks for giving
generously to the fl eet industryrdquo
Last he lends a gracious nod to all of
the fl eet families ldquoTheir encouragement
and support make it possible for us to come
to work and do well each dayrdquo he said
STRIVING FOR CONTINUED SUCCESS
As Hunt refl ects on his fl eet be-
ing named No 1 he looks to the hard
work of his team the hard work of his
100 Best competition and the drive the
100 Best program offered his fl eet in its
rise to success ldquoI am extremely proud
of our team both at CityFleet as well
as the bureaus we serve and how we
work together to meet the challenge of
delivering quality service in these tough
economic timesrdquo he said ldquoIt feels great
to be named the No 1 Fleet in North
America but humbling at the same time
All of the fl eets that entered the 100 Best
Fleets program are doing good things
and continue to improve every day The
program is great in that it provides fl eets
with a road map for progressrdquo
Always focused on continuous im-
provement Hunt is sure to celebrate the
success on behalf of the hard work of his
team but is also quick to set new goals
ldquoCityFleet has made a conscious effort
over the last few years to build up the core
foundation of business operationsrdquo Hunt
said ldquoNow we are ready to move forward
and explore new challengesrdquo
SOURCEJohn Hunt fleet manager City of Portland Ore E-mail johnhuntportlandoregongov
CityFleet employees log an average 27000 work orders per year and recent customer service scores have been steadily increasing
GF07_Winnerindd 20GF07_Winnerindd 20 7511 32018 PM7511 32018 PM
When it comes to alternative fuels propane is far and away the best alternative
855-4AUTOGAS
GF0111ferrellgasindd 1 122010 122740 PMGF07_Winnerindd 21GF07_Winnerindd 21 7511 32020 PM7511 32020 PM
22 Government Fleet JulyAugust 2011
The 4th annual Government Fleet
Expo amp Conference (GFX)
held at the San Diego Conven-
tion Center in Southern California
June 6-8 brought together more than
550 public sector fl eet professionals
and industry suppliers
Former MLB all-star pitcher Dave
Dravecky opened with an inspirational
keynote address and Denton Cinque-
grana senior markets editor at OPIS
gave a keynote speech on the state of
the fuel market The conference includ-
ed the 2011 Public Sector Fleet Man-
ager of the Year and ldquo100 Best Fleetsrdquo
awards ceremonies engaging presenta-
tions and panels featuring fl eet experts
numerous networking opportunities
more than 85 exhibit booths and a
chance to explore San Diegorsquos Gaslamp
Quarter
Next yearrsquos event is scheduled for
June 18-20 2012 at the Colorado Con-
vention Center in Denver
Event coverage and an extended
photo gallery are available at www
gfl eetcom Keywords GFX 2011
2011 EXPOUNITES FLEET PROFESSIONALS IN SUNNY SAN DIEGO
Three days of sessions keynote speeches and networking gave at-tendees ideas solutions to take back and test in their fl eets
(Above left) Aaron Alvarado from City of Tempe Ariz conducts a session(Above right) MLB all-star pitcher Dave Dravecky presents a keynote
A networking power session on ldquoFleet Challenges and Solutionsrdquo brought fl eet professionals together to help each other reach their common goals
A pre-session on best practices from the 100 Best Fleets title ldquoLeading the Wayrdquo drew a crowd of fl eet managers looking for ideas to become one of the ldquobestrdquo
GF07_GFXindd 22GF07_GFXindd 22 7511 32054 PM7511 32054 PM
Government Fleet JulyAugust 2011 23
PHO
TOS
CO
UR
TESY
STE
VE
RIL
EY
The GFX show fl oor was packed full of new vehicles and informative displays Attendees spent quality time on the show fl oor learning about new technology and innovations
The 2012 Chevrolet Caprice Police Patrol Ve-hicle was on display
Mitsubishirsquos iMiEV zero-emissions vehicle packs a lot of punch in its small package
MEMA brought an Altec AT37-G telescoping ar-ticulating aerial truck to the show fl oor
Ford and Azure Dynamics brought the Transit Connect Electric to the show
Chevroletrsquos new CNG van was on display which will also be available in an LPG version
LeasePlan amp NJPA sponsored a networking evening at the Hard Rock Cafe
(Above amp Below) At the fi rst opening recep-tion event attendees were given opportuni-ties to network and grab a bite to eat
(Above) EnviroGuard had its low polluting lawn mowers on display
(Left) Attendees had several op-portunities to visit with vendors
(Right) Informative displays and on-site product demos were pro-vided at several booths
GF07_GFXindd 23GF07_GFXindd 23 7511 32105 PM7511 32105 PM
24 Government Fleet JulyAugust 2011
FPAR00360_D209891_VINad_R03indd 1 6911 255 PM
WT0711fordpartsindd 1 61011 43215 PM
The 100 Best Fleets recognizes and rewards peak-performing fl eet operations in North America and identifi es and encourages ever-increasing levels of performance improvement
1 PORTLAND OR John Hunt CPFP 2490 400 7 77
NOTABLE ACCOMPLISHMENTS Despite constantly declining budgets the fl eet accelerated staff development and ramped up training to expand its collective knowledge base The effort dramatically improved repair turnaround times and customer satisfaction Fleet also successfully negotiated ASE Master technician pay doubled personal tool allowance expanded shop tools and increased technician salaries for 2012
2 SAN BERNARDINO COUNTY CA Roger Weaver CPFP 3500 400 6 83
NOTABLE ACCOMPLISHMENTS Implemented comprehensive centralization initiatives with major users (sheriff fi re special districts human services and public works) In response to the economic downturn the department reported cumulative savings andor cost avoidance of $4114135 (FY2010-11 year-to-date and estimated) Some of these reductions are ongoingrecurring from previous years for a grand total of $171 million over the last seven years A ldquoNew Employee Handbookrdquo covering County safety and departmental policies was produced and also reviewed annually during work performance evaluations with all current employees
3 CITY OF COLUMBUS OH Kelly Reagan 3035 2884 4 120
NOTABLE ACCOMPLISHMENTS The City is currently constructing what will be the Cityrsquos fi rst compressed natural gas (CNG) fueling station and the largest and only fast-fi ll CNG station with public access in Ohio The City also increased morale Investments in training and safety equaled tangible results in the morale of City technicians Currently 83 percent of City mechanics are ASE certifi ed 55 percent are Master ASEs (73 employees hold 543 ASE certifi cations) The City also obtained the ASE Blue Seal for the fourth time in 2011 Due to the Cityrsquos increased focus on training testing and safety it has been able to steadily reduce its parts and services expenses thus reducing billing to City agencies
4 CITY OF CONROE TX Thomas Higgs 300 193 1 6
NOTABLE ACCOMPLISHMENTS In 2010 the City implemented an Interlocal Agreement with two external customers adding a total of 75 vehicles without adding a technician and estimated revenues of $83000 or approximately 8 percent of current approved budget Internal fl eet availability was increased from 96 percent to 98-plus percent for internal customers The City saved additional funds by negotiations with parts suppliers for increased discounts and technology utilization It has maintained certifi cation as an ASE Blue Seal shop for the past four years and 100 percent of staff is ASE certifi ed
5 CITY OF CULVER CITY CA Paul Condran 582 32 1 38
NOTABLE ACCOMPLISHMENTS The City held its second Regulatory Technical Summit in 2010 bringing together reps from more than 50 citiesagencies and industry policy makers The fl eet has also accomplished a sustainable fl eet progression 85 percent of the heavy-duty fl eet operates on CNG 28 percent of light-duty overall on-road fl eet is alternative fuelhybrid The City re-powered 12 heavy-duty CNG transit buses with the newest Cummins CNG engines using a $360000 grant The City was also the winner of the 2010 NAFA Fleet Management Association Sustainable Fleet Award for heavy-duty fl eets and has consistently ranked in the top 20 ldquo100 Best Fleetsrdquo since 2004
6 POLK COUNTY FL Bob Stanton CPFP 2575 332 11 35
NOTABLE ACCOMPLISHMENTS The County insourced its third County municipal fl eet operation (City of Ft Meade Fla) into fl eet operations Since 2010 the County has absorbed three municipal fl eet operations The Countyrsquos vehicle leasing program has been expanded to include County municipal governments allowing municipalities to spread limited capital resources over a broader range of vehicles It began using Craigslistcom to sell parts from salvaged vehicle The County also formed and leads a local consortium consisting of the Polk School Board City of Bartow Fla local Florida DOT district offi ce and the County to explore a partnership to collectively bring CNG into the County
7 CITY OF MOLINE IL JD Schulte CPFP 182 215 1 11
NOTABLE ACCOMPLISHMENTS The City has completed negotiations with a vendor selected to remove all lead wheel weights from inventory and supply the City with lead-free weights All Allison World Transmissions have been converted to a fully synthetic fl uid and oil-drain intervals were extended on these units to a full four years All City technicians use laptops on their toolboxes with the ability to view a live dashboard feed for fi ve key performance indicators (KPIs) Technicians are now able to see shop turnaround time for work orders open work orders by status scheduled versus non-scheduled repairs technician productivity by percentage and work orders with potential comebacks
8 CITY OF COLORADO SPRINGS CO Tom Monarco 2468 2053 8 67
NOTABLE ACCOMPLISHMENTS In 2010 the City completed the upgrade of its fl eet information system partnering with one of its customers City Transit to share costs of the upgrade and training It completed its upgrade of the fuel system which consisted of upgrading 11 sites that dispense nearly 22 million gallons of fuel annually Through the use of fuel futures pricing in 2010 the City saved nearly $5 million Fleet has another fuel contract in place for 2011 that should save the City another $4 million
9 CITY OF LOS ANGELES CA Richard Coulson 6007 5102 29 421
NOTABLE ACCOMPLISHMENTS Through evaluating fl eet to ensure it is the right size for operations the City reduced total inventory by more than 900 units Parts expenditures were reduced by carefully identifying preventive maintenance (PM) schedules PM checklists were also revised to maximize technician effi ciency The City has also worked to educate policy makers regarding the ldquoscience of fl eet maintenancerdquo It invested time educating policy makers about the cause and effect relationships between deferring maintenance and deferring vehicle replacements as well as provided tours of fl eet facilities
TOP PUBLIC SECTOR SPONSORED BY
FLEETS RECOGNIZED
RANK FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
Now with Hillsborough County Fla
GF07_Directoryindd 24GF07_Directoryindd 24 7511 34425 PM7511 34425 PM
With 24-hour access FordPartscom allows you to fi nd everything you need anytime you want The VIN search feature is a simple solution to fi nding the exact part you need to get the job done right Therersquos no better way to order parts than FordPartscom
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26 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
10 CITY OF RIVERSIDE CA Kris Martinez 1041 320 2 35
NOTABLE ACCOMPLISHMENTS Alternative-fuel use by City vehicles increased The total of alternative fuel in use by the City has increased by 12 percent from 43064 to 48893 gallons of CNG per month reducing air emissions and fl eet operating costs due to the low cost of CNG The percentage of alternative-fuel vehicles in fl eet has increased dramatically The number of targeted vehicle classes has increased from 53 percent to 72 percent and the percent of clean vehicles has increased from 69 percent to 89 percent The City also instituted a Green Action Plan with a goal to reduce mobile sources of pollution by 5 percent through programs and partnerships
11 CITY OF FT LAUDERDALE FL John Rencher 1230 290 1 51
NOTABLE ACCOMPLISHMENTS In 2010 the City concluded a three-year vehicle and equipment utilization study and fl eet right-sizing program resulting in annual budgetary savings of $222300 and capital expenditure savings of more than $13 million It purchased two new hybrid aerial bucket trucks to replace older models using a grant in the amount of $150272 The grant was also used for retrofi tting 730 vehicles with CANceivers a fuel interface device providing accurate fueling data and idle time Fleet also achieved savings from cannibalization of totaled vehicles Instead of auctioning vehicles at $200 per unit the vehicles are retained to be ldquoparted outrdquo to save on parts costs
12 CITY OF AUSTIN TX Gerald Calk 3800 1400 7 199
NOTABLE ACCOMPLISHMENTS Fleet performed a self-assessment identifying areas of concern with a special emphasis on internal controls and environmental compliance Once weaknesses were discovered the City worked on restructuring its organization to cover certain areas as well as ensure compliance with regulatory agencies By doing this self-assessment and aligning operational needs with the overall needs of the City fl eet was able to hire needed personnel to strengthen its organization The City was a recipient of the 2011 NAFA Fleet Management Association Sustainable Fleet award and four of six service centers are ASE Blue Seal certifi ed
13 CITY OF FAYETTEVILLE AR Dennis Pratt 322 236 1 17
NOTABLE ACCOMPLISHMENTS The City continued with its green initiatives in 2010 purchasing one hydraulic launch assist (HLA) Solid Waste side loader started full use of re-refi ned oil with Micro Green oil fi lters and continued with oil sampling driving change intervals The City started using its fl eet information system graphics module to store wiring diagrams warranty and other service information and started using an online vehicle auction company to sell surplus fl eet vehicles Team members have continued their training with increased ASE and EVT certifi cations
14 MANATEE COUNTY FL Michael Brennan 849 499 3 35
NOTABLE ACCOMPLISHMENTS The County revised its preventive maintenance program increasing PM-generated repairs by more than 35 percent while maintaining a 93-percent fl eet availability average It continued reassignment of underutilized units reducing capital spend by more than $800000 The County was also award a $159 million grant for a new central maintenance and transit operations facility Team technicians also placed fi rst in a maintenance competition sponsored by the Florida DOT winning the ldquoknowledge examrdquo The County has also continued a leading role in the County-wide ldquoGreen Teamrdquo promoting environmental stewardship across departmental lines
15 CITY amp COUNTY OF DENVER CO Ernie Ivy 1233 194 7 93
NOTABLE ACCOMPLISHMENTS The Denver Fleet Management Division completed implementation of a new fl eet management software system converting 15 years of historic data and adjusting operations to best utilize the systems features It moved to a City-wide system for tracking procurement streamlining the purchase of parts and materials and increasing accountability The Division also opened a new fl eet facility that is anticipated to be LEED Gold certifi ed and will incorporate employee ideas for improving operations and enhancing customer service
16 CITY OF SACRAMENTO CA Keith Leech 2214 592 6 104
NOTABLE ACCOMPLISHMENTS The City upgraded its Fleet Management Technology Toolkit which are AssetWorks Fleet Focus (M5) and Fuel Focus technology upgrades that provide multiple enhancements and integrations to gather format and disseminate information to establish the business intelligence required to make data-driven decisions Itrsquos return-on-investment (ROI) analysis demonstrated an annual benefi t of $720000 after a pilot program with Zonar GPS telematics and more than $700000 after outsourcing parts management to NAPA Integrated Business Solutions (IBS) The City also participated in a multi-agency municipal project that benchmarked fl eet costs and statistical trends including fl eet utilization fuel consumption and emissions
17 CITY OF FORT WORTH TX Wayne Corum 2990 463 3 108
NOTABLE ACCOMPLISHMENTS The City competed in a managed competition process for vehicle maintenance and was retained as the maintenance provider for the City It is fi nalizing and implementing a National Fuel Contract In the fi rst six months 16 different government agencies from four states have already utilized the contract The City is continuing to expand alternative-fuel use with investments into fueling infrastructure (ethanol propane and electric) and alternative-fuel vehicle acquisitions (hybrid electric and propane)
18 CITY OF ROCHESTER NY Michael Quattrone 2074 205 1 79
NOTABLE ACCOMPLISHMENTS The City completed the Government Fleet Management AllianceFleet Counselor Services certifi cation program at 97 percent It is continuously working on the Divisionrsquos Policy and Procedures manual The City has more than 125 management-approved policy and procedures in 16 different categories providing employees with clarity in City goals daily work and delivering managementrsquos expectations It also developed service level agreements (SLAs) with all customers including seasonal SLAs
19 CITY OF EUGENE OR Tony Jobanek 558 101 1 28
NOTABLE ACCOMPLISHMENTS The Cityrsquos Fleet Services section recently became an Eco-Biz certifi ed fl eet facility The goal of the program is to prevent and minimize pollution generated by small businesses in the Lane County Ore area It implemented a dashboard system that provides key information in a timely manner The City is also proactively in pursuit of an electric technology demonstration program It was identifi ed by the State as one of the fi rst public organizations to participate in demonstration testing of the Toyota plug-in Prius hybrid-electric sedan Mitsubishi iMiEV all-electric sedan and is scheduled to purchase a Nissan LEAF all-electric sedan in summer 2011
20 CITY OF DENTON TX Mike Ellis 615 202 1 21
NOTABLE ACCOMPLISHMENTS The City opened a new alternative-fuel site and began dispensing biodiesel and ethanol products with the projected annual purchase of 664000 gallons of biodiesel and at least 40000 gallons of E-85 It has converted 72 percent of its fuel purchases to biodiesel It deployed fi ltration systems on all landfi ll and refuse equipment to increase oil drain intervals which reduces labor cost and conserves oil while improving reliability It also developed an in-house mentoring program designed to increase productivity effi ciency and knowledge by partnering a less-experienced technician with an ASE-certifi ed Master Technician
RANK FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
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GF0711discreteindd 1 7111 91525 AM
INVERS Mobility Solutions bull 6047421145 bull 8663080091
FF0909inversindd 1 9909 21000 PMGF12-54_1-6HouseADindd 1 122910 95043 AM
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28 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
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THE FOLLOWING FLEETS LISTED ALPHABETICALLY HAVE BEEN JUDGED AMONG THE 100 BEST FLEETS IN THE NORTH AMERICA
FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
ALACHUA COUNTY FL Ray Griffi n CPM 306 416 2 16
NOTABLE ACCOMPLISHMENTS Implemented ldquo20-percent by 2010 Reduction Planrdquo demonstrating how the County can reduce fuel consumption by 20 percent by 2020 Created Fleet Management Comprehensive Plan an administrative procedure booklet that outlines policies and fl eet management practices and reduced take-home vehicles by 52 percent
ALAMEDA COUNTY CA Doug Bond 1093 0 3 13
NOTABLE ACCOMPLISHMENTS Wrote and implemented new County Ordinance that updated and enhanced vehicle-use polices Reduced fl eet by 80 under-utilized vehicles (7-percent reduction) and replaced 29 vehicles with alternative-fuel units for a savings of $741129 for this fi scal year
ARAPAHOE COUNTY CO Randy Campbell 357 483 2 20
NOTABLE ACCOMPLISHMENTS Initiated full electronic pre- and post-trip inspection program for units that require inspection under Federal Motor Carrier Safety Administration (FMCSA) and Colorado state law The system enables a ldquorepair-before-failurerdquo strategy that lowers operating costs and increases compliance
ATLANTIC COUNTY UTILITIES AUTHORITY NJ Gene Petitt 113 70 2 13
NOTABLE ACCOMPLISHMENTS The County opened a compressed natural gas (CNG) fueling station using $19 million in grant funding to build the facility along with the incremental costs of purchasing 15 CNG vehicles Also implemented green vehicle purchasing and anti-idling policies
AUGUSTA-RICHMOND COUNTY GA Ron Crowden 1265 1259 4 49
NOTABLE ACCOMPLISHMENTS Fleet management shifted procurement funding for public safety vehicles from the General Fund - Capital Outlay to Sales Tax (a shift of $12 million) increasing the number of public safety vehicles purchased over the next fi ve years Allowed contractor to insource repair work for local branch of Salvation Army
CITRUS COUNTY FL Michael Webster 397 165 1 12
NOTABLE ACCOMPLISHMENTS Began education and training program for all user departments within the County Recorded an example of a proper pre-trip inspection of a vehicle and heavy-equipment Also implemented ldquoContinuous Quality Improvementrdquo concept to encourage and promote a more business-like approach to fl eet
CITY OF ALCOA TN Steve Hillis 266 59 1 3
NOTABLE ACCOMPLISHMENTS Instituted an all-staff certifi cation policy for ASE certifi cations Initiated a monthly City-wide Fleet FOCUS report to the management of all user departments covering costs and operational effi ciencies
CITY OF AMES IA Paul Hinderaker 203 80 1 10
NOTABLE ACCOMPLISHMENTS Initiated a system to aggressively reduce past-due PM work allowing technicians to take responsibility for part of a list of overdue items Purchased new independently moveable vehicle lifts which reduces outsourcing work on large vehicles
CITY OF ANAHEIM CA Karl Hopfer 755 535 1 34
NOTABLE ACCOMPLISHMENTS Implemented monthly newsletter highlighting staff accomplishments and special activities as well as a second peer-based employee recognition program Staff training was increased to 18 hours per person minimum through use of in-house cross training and vendor-provided training
CITY OF BELLEVUE WA Peter Bednar 672 369 1 20
NOTABLE ACCOMPLISHMENTS In fi nal phase of $18 million shop modernization project increasing number of work bays per technician from 16 to 23 Utilized $530000 in grant money to help purchase 76 hybrid vehicles Upgraded to a Web-based fl eet management system and issued each technician a 10-inch laptop for ldquoon the fl yrdquo access to fl eet management system
CITY OF BOISE ID Craig Croner CPFP 890 409 5 15
NOTABLE ACCOMPLISHMENTS Completed fi rst year of fully centralized Mobile Fleet Equipment operations resulting in net savings for Parks Dept of 12 percent over 2009 Implemented a city-wide used-vehicle procurement contract Also implemented a centralized Web-based motor pool system at multiple locations around the City
CITY OF CHICAGO IL Patrick Harney 7862 3664 14 635
NOTABLE ACCOMPLISHMENTS Instituted a three-year light-duty vehicle reduction plan for a total end-of-project savings of approximately $1 million Added parts and service lines to new-vehicle and equipment purchase contracts allowing fl eet to receive maintenance services from same contractors from which the City purchases new vehicles and equipment
CITY OF CONCORD NC Daniel Nuckolls CAFM 797 84 1 12
NOTABLE ACCOMPLISHMENTS Introduced Intranet page that allows customers to request services online search work orders and view PM and cost information per vehicle Program was created in-house and at no cost Added fi rst ROUSH propane-powered truck to fl eet operating out of the City airport
CITY OF DURHAM NC Larry Cash 1357 345 3 52
NOTABLE ACCOMPLISHMENTS Embraced Cityrsquos ldquoCulture of Servicerdquo concept based on a three-prong approach service to the customer service to the community and service to the staff City promoted a customer appreciation day which included door prizes and a light breakfast
CITY OF EDMONTON AB Steve Rapanos 3731 697 13 640
NOTABLE ACCOMPLISHMENTS Built a transit bus garage with LEED Silver certifi cation obtained National Safety Mark certifi cation implemented a coolant management system changing the entire fl eet to long-life anti-freeze and engineered a portable detachable winch assembly for pulling ldquodeadrdquo vehicles onto a hoist
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GF05-2011
GF05-20fcs_fpindd 1 51811 32202 PM
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30 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
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CITY OF FAIRFIELD CA David Renschler CPFP 261 139 1 14
NOTABLE ACCOMPLISHMENTS Installed new GFI Genfare electronic fare boxes on all 56 transit coaches in just three days The City imposed mandatory furlough of 26 days on City employees eliminating 23 vehicles due to under-utilization Also the City extended oil change intervals from 3000 to 5000 miles
CITY OF FARGO ND Harold Pederson 446 324 2 37
NOTABLE ACCOMPLISHMENTS Implemented bar coding of all inventory in both maintenance shops Scheduled four days of additional training in the inventory portion of the Cityrsquos fl eet management software for parts staff which are actively reviewing and liquidating seldom-used and obsolete parts inventory
CITY OF FT WAYNE IN Larry Campbell CPFP 1088 438 2 28
NOTABLE ACCOMPLISHMENTS Developed fi rst-of-its kind hybrid sewer jet truck working with International Eaton and Sewer Equipment of America Continued purchasing additional hybrid vehicles added new LED lights to fueling island for a 77-percent energy savings and removed lead wheel weights from tires for steel weights
CITY OF GOODYEAR AZ Richard Sweepe 354 16 1 6
NOTABLE ACCOMPLISHMENTS Conducted quarterly utilization reviews resulting in $185000 in savings due to removal of under-utilized units Re-purposed trucks from use by Water Division for an eighth of the cost of new vehicles Streamlined vehicle specifi cations
CITY OF HENDERSON NV Robert Murnane 1057 240 1 21
NOTABLE ACCOMPLISHMENTS Started a car-sharing motor pool at City Hall campus implemented the EJ Ward fuel management system at two main fuel locations revised vehicle replacement schedules implemented fl eet downsizing project and entered into joint service agreement with neighboring jurisdiction to handle police motorcycle maintenance
CITY OF IRVING TX Ramiro Lopez 803 127 2 19
NOTABLE ACCOMPLISHMENTS Enhanced communications among staff and customers with focus groups and frequent meetings Cost savings are being realized through fuel pricing fuel conservation and position responsibility enhancements Implemented technician accountability controls increasing performance and fl eet availability
CITY OF KAMLOOPS BC Ian Hammond 292 147 1 19
NOTABLE ACCOMPLISHMENTS Initiated a pilot program to explore hydrogen as an alternate fuel Contracted with a Vancouver Island-based company to install an on-demand hydrogen generator on one of the Cityrsquos service trucks Pilotrsquos initial results show dramatic decreases in CO2 and NOx Staff is certifi ed to perform hydrogen conversions
CITY OF LAKELAND FL Gary McLean CPFP 1088 190 1 30
NOTABLE ACCOMPLISHMENTS Rebuilt vehicle replacement process teaming with departmental leadership and Cityrsquos fl eet Utilization Management Committee (FUMC) Down-sized administrative vehicles reducing purchase and fuel costs Established new auction contract and one-time repair limits as well as $500 repair limit on ldquosparerdquo vehicles
CITY OF LITTLE ROCK AR Wendell Jones 1060 160 2 70
NOTABLE ACCOMPLISHMENTS Increased number of workstations to one cloud computer workstation per technician (from one or two in each shop) Recently began a self-evaluation and improvement plan utilizing Fleet Sentinel Management program
CITY OF LONG BEACH CA Leslie Horikawa 1591 68 8 85
NOTABLE ACCOMPLISHMENTS Implemented rigorous campaign to bring maintenance program to 94-percent completion rate reaching a high of 96 percent Keeping a cap on overtime expenditures and rotating staff and providing opportunities to gain skills in various positions Implementing a loaner pool program as part of a vehicle reduction plan
CITY OF MARIETTABLW GA Scott Lawler 557 104 1 14
NOTABLE ACCOMPLISHMENTS Established an internal online customer survey after vehicleequipment is repaired Focused on preparing and receiving a signed service level agreement (SLA) from Power Utility department which was completed within one year Purchased software allowing fl eet to upload latest service bulletin fi x for re-fl ashing a vehiclersquos ECU
CITY OF MESA AZ Peter Scarafi otti CDM CAFM CEM CPFP 1450 50 2 76
NOTABLE ACCOMPLISHMENTS Warranty Recovery Program is on track to recover more than $600000 in warranty YTD in 2011 recovering $433000 in 2010 Shop employees have more than 300 ASE certifi cations and City has received Clean Cities Coalition Clean Air award for past eight years
CITY OF MIAMI FL Jose Davila Sr 1951 178 1 67
NOTABLE ACCOMPLISHMENTS Improved employeemanagement relations Moved stockroom management in-house Took on yearly inspection of almost 500 commercial hauler trucks Changed the way the City gauges itrsquos employees productivity
CITY OF NEW YORK DCAS NY Stephen Weir 2127 80 0 9
NOTABLE ACCOMPLISHMENTS Spearheaded a number of green initiatives to established NYC as premier Green City in US including commitment to receive 50 Chevrolet Volts by June secure 10 of the fi rst Ford Transit Connect Electric vehicles and secure a no-cost two-year lease for 10 Navistar eStar electric trucks
CITY OF NEW YORK PARKS amp REC NY Keith Kerman 1863 774 8 60
NOTABLE ACCOMPLISHMENTS Completed Agencyrsquos second pilot of B-50 fuel this time for all diesel vehicles in Borough of Staten Island Parks uses B-20 in all vehicles Expecting delivery of fi ve Chevrolet Volts and fi ve Navistar Class 4 all-electric vans for use in playground repair two International hybrid buses and 11 Kenworth hybrid medium-duty trucks
CITY OF OCEANSIDE CA Jeffery Hart 458 25 1 14
NOTABLE ACCOMPLISHMENTS Underwent complete management and offi ce staff change Changed vehicle check-out processes after repairs cross-training staff in areas of emergency vehicles fi re apparatus off-road equipment and fabrication igniting new wave of training opportunities Also ramped up safety program and converted below-ground tanks to biodiesel
CITY OF ROANOKE VA Kenneth Bernard 600 250 1 25
NOTABLE ACCOMPLISHMENTS Implemented new equipment including a Versus scanner 450 kW standby generator Aerosol can recycling unit and nitrogen generator for tire service Also upgraded the shop to be WiFi capable Established positive sustainable maintenance practices and have developed a team with a solid culture
FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
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Thank you to the 2011 Sponsors of
wwwGovFleetExpocom
GFX05
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32 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
PROTECT YOUR FLEET
GF0711auditindd 1 7111 92820 AM
CITY OF SAN ANTONIO TX Florencio Pena 3715 1075 7 171
NOTABLE ACCOMPLISHMENTS Installed automatic vehicle location (AVL) in approximately 250 Solid Waste Management automated side-loader trucks Currently reviewing equipment lifecycles for many vehicle classes In FY2010 City passed environmental ordinance requiring vehicle purchases to be the most environmentally responsible equipment available
CITY OF SANTA ANA CA Rick Longobart 900 300 1 36
NOTABLE ACCOMPLISHMENTS Developed a cohesive work unit and camaraderie to overcome fi nancial shortfalls City proved in-house maintenance was more cost effi cient than outsourcing functions Demonstrated a $500000 savings through utilization effi ciency and improved communication
CITY OF SUFFOLK VA Jason LaLonde 1100 250 1 22
NOTABLE ACCOMPLISHMENTS With support and assistance from Dept of Budget and Strategic Planning a fl eet chargeback methodology information session was presented to all internal and external customers detailing expense and revenue steam on all facets of fl eet management Outfi tted all recently purchased equipment with LED lighting for increased visibility
CITY OF TAMPA FL Tim Perry 2682 218 2 57
NOTABLE ACCOMPLISHMENTS Authored revised City-wide Vehicle Operations policy which includes provisions for anti-idling cell phone and tobacco use driver training etc Took on responsibility for Tampa Fire Rescuersquos non-combat vehicles and equipment in 2009 completing integration in 2010 Also utilized outside vendor for heavy-tire road calls
CITY OF TEMPE AZ Aaron Alvarado 800 250 2 30
NOTABLE ACCOMPLISHMENTS Implemented ldquoThe Four Disciplines of Execution (4DX)rdquo by Franklin Covey At the City manager level guidance was put out to initiate an internal operating system to begin to change the culture and mind-set of all City departments
CITY OF THOUSAND OAKS CA Larry McKinney 205 405 1 11
NOTABLE ACCOMPLISHMENTS Implemented the following recycled fi lters and anti-freeze used retread tires eliminated lead wheel weights installed new busvehicle wash that uses recycled water installed a 60000-lb bus lift reorganized fl eet warehouse initiated employee and customer service surveys and created online equipment purchase calendar
CITY OF VANCOUVER BC Doug Smith 1680 280 4 240
NOTABLE ACCOMPLISHMENTS Introduced a ldquoMake vs Buyrdquo policy to determine what work should be done in-house versus outsourced Participated in public and private fl eet benchmarking projects Analyzed key performance indicators (KPIs) through fl eet management reports Introduced new fl uid storage and electronic fl uid dispensing management system
CITY OF WILMINGTON DE Ed Stone 593 26 1 14
NOTABLE ACCOMPLISHMENTS Initiated ldquoFast Fleet Loanerrdquo pool program reduced fl eet size by 26 percent for $57000 fuel savings and $391000 capital expenditure savings lowered average fl eet age by one year resulting in $10000 approximate fuel savings lowered fl eetrsquos carbon footprint by replacing 30-percent of trash trucks and retrofi tting 27 additional trash and dump trucks
COLLIER COUNTY FL Daniel Croft 766 391 4 26
NOTABLE ACCOMPLISHMENTS Utilized totaled ambulance and transit bus for parts versus salvage saving more than $30000 in ambulance and $20000 in transit bus parts and components Built and opened vehicle washing system allowing fl eet to clean largest trucks and equipment Also one technician was selected as the State of Florida Bus Mechanic of the Year
COLORADO DEPT OF PERSONNEL ADMIN Kathy Nesbitt 6000 200 3 13
NOTABLE ACCOMPLISHMENTS Completed installation of State-owned E-85 pumps at the downtown Denver motor pool and designed and deployed E-85 tanks at three locations Currently coordinating deployment of 20 all-electric vehicles and developed a petroleum-reduction rebate program returning funds totaling $500000 to State user agencies
COUNTY OF RIVERSIDE CA Robert Howdyshell 4116 0 7 52
NOTABLE ACCOMPLISHMENTS Taking part in initiatives to lead to right-sizing the fl eet and reducing vehicle miles traveled Began right-sizing efforts in April 2010 with identifi cation of all under-utilized vehicles based on mileage versus repair costs totaling 298 vehicles removed from service and sold with 37 additional vehicles retired and sent to auction
COUNTY OF SONOMA CA David Head 1157 196 3 21
NOTABLE ACCOMPLISHMENTS Began process to outsource parts operation to NAPA IBS with no on-site staffi ng required due to use of NAPA and fl eet-based computers Costs were reduced 15-35 percent on most parts staffi ng costs were reduced by more than $230000 and the number of invoices processed per month was reduced from hundreds down to one
DAKOTA COUNTY MN Kevin Schlangen 242 74 1 12
NOTABLE ACCOMPLISHMENTS Developed and implemented fl eet operations and Fleet LockoutTagout procedure manuals as well as implemented Voyager fuel card program Constructed 55000 sq-ft fl eet storage addition to Empire campus with geothermal heating system Also expanded insourcing of fl eet services to three additional fl eets without additional staff
DISTRICT OF COLUMBIA WATER amp SEWER AUTHORITY OZ Fuller 583 1000 2 29
NOTABLE ACCOMPLISHMENTS Implemented green product purchasing and usage initiatives including vehicle lube touch-up paints brake cleaning sprays and other cleaning items Purchasing several electric charging stations for electric vehicle use and have FY-2011 vehicle purchase plans for at least 41 additional alternative-fuel vehicles
EUGENE WATER amp ELECTRIC BOARD OR Gary Lentsch 219 54 1 10
NOTABLE ACCOMPLISHMENTS One of the fi rst fl eets to measure hydraulic system ISO cleanliness and moisture while still on the vehicle Shop is currently being certifi ed toward LEEDrsquos Gold standard Implemented idle and fuel-reduction policy obtaining a 103-percent reduction in fossil fuel usage (over 2009) Also reduced take-home vehicles to on-call staff only
HARFORD COUNTY MD Warren Patrick 1015 123 2 22
NOTABLE ACCOMPLISHMENTS Dramatically increased revenue by implementing new surplus vehicle sales process The new process works not only for fl eet vehicles and equipment but offi ce furniture computers etc Utilize a 27-month historical database to maintain an optimum replacement and disposal schedule
FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
GF07_Directoryindd 32GF07_Directoryindd 32 7511 34435 PM7511 34435 PM
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GF0711auditindd 1 7111 92820 AMGF07_Directoryindd 33GF07_Directoryindd 33 7511 34437 PM7511 34437 PM
34 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
GF0611toolboxindd 1 51311 114257 AM
HOUSTON INDEPENDENT SCHOOL DISTRICT TX Mark Swackhamer 2068 60 6 150
NOTABLE ACCOMPLISHMENTS Increasing number of cameras on 647 buses from two to four All buses support and police vehicles will have telematics for a total count of 1910 units Adding particulate traps to a percentage of buses Also partnering with University of Houstonrsquos Texas Diesel Testing and Research Center on emerging emissions reduction technologies
IDAHO NATIONAL LABORATORY ITS Scott Wold 671 467 2 152
NOTABLE ACCOMPLISHMENTS Replaced almost 75 percent of fl eet with fl ex-fuel vehicles (FFVs) and put 20 new hybrid-electric sedans and SUVs into service for total of 47 hybrid vehicles Began renewing aging bus fl eet increasing fuel economy by 20 percent and carrying 1 additional passenger per vehicle Mini-motor coaches planned to improve fuel mileage by 50 percent
CITY OF INDIANAPOLIS IN John Williams 4397 905 3 106
NOTABLE ACCOMPLISHMENTS Used over 20 key performance indicators (KPIs) to manage 5300 vehicles and pieces of equipment focusing on fi ve areas daily fl eet availability PM and repair operations supply and services administrative operations and customer service Also currently employ 13 ASE Master technicians
JOINT BASE LEWIS MCCHORD FLEET OPERATION WA Michor Gentemann 62 3500 3 100
NOTABLE ACCOMPLISHMENTS Continued to improve fl eet management information system (FMIS) to track man hours spent servicing vehicles and to review the Military Expenditure Limit helping to estimate costs Implemented new inspection process that saves time by pre-evaluating a vehicle before its pulled out of service and brought into the repair shop
KING COUNTY FLEET ADMINISTRATION WA Jennifer Lindwall 1950 364 2 76
NOTABLE ACCOMPLISHMENTS Acquired several clean vehicles including a hybrid service truck that has netted a 30 percent improvement in fuel effi ciency and two hybrid bucket trucks The purchase was offset with $120500 in grants The County fl eet has been right-sized by eliminating 43 under-utilized vehicles and has increased the use of shared vehicles
KNOX COUNTY TN Phillip May 1113 217 2 20
NOTABLE ACCOMPLISHMENTS Reduced total expenditures by 4 percent total department charges by 6 percent fuel usage by 5 percent and parts inventory by 24 percent while increasing production by 6 percent and improved turnaround time by 8 percent The shop earned its second Automotive Service Excellence (ASE) Blue Seal Certifi cation
MONROE COUNTY NY Melvin Rose 940 160 1 17
NOTABLE ACCOMPLISHMENTS Cooperative public-private partnership with Rochester Institute of Technology served as the model for the recently approved E-15 by the federal government Green initiatives and inter-municipal cooperation has led to increase in use of green vehicles reduction of duplicate equipment and the construction of green fueling stations
MONTEREY COUNTY CA Thomas Abear 2074 85 5 18
NOTABLE ACCOMPLISHMENTS Increased the number of hybrids in the Countyrsquos fl eet including hybrid pickup trucks and introduced biodiesel and retired or retrofi tted nearly 100 percent of on-road diesel vehicles with particulate trap fi lters Gave staff additional training opportunities through use of in-house kiosk to access online courses
MONTGOMERY COUNTY MD DEPARTMENT OF GENERAL SERVICES
Millie Souders 2297 0 1 45
NOTABLE ACCOMPLISHMENTS Instituted a fl eet performance improvement program utilizing employee input These employee-driven ideas netted improvements in key performance requirements including increasing police vehicle and administration vehicle availability and preventive maintenance completed in 24 hours to 987 percent
NEW YORK CITY POLICE DEPARTMENT NY Gregory Dimesa 8067 0 13 453
NOTABLE ACCOMPLISHMENTS Developed a proactive preventive maintenance program which compares maintenance history with current fueling mileage showing a 1-percent overall decrease in out-of-service rate and a 12-percent reduction in vehicles requiring a tow The Department is acquiring 373 more hybrid vehicles to join the 477 already in service
NORTH DAKOTA DOT STATE FLEET SERVICES ND Paul Hanson 3329 0 8 11
NOTABLE ACCOMPLISHMENTS Switched to synthetic transmission fl uid in the heavy trucks with automatic transmissions cutting required fl uid changes per year by a third and saving an estimated 1200 gallons of transmission fl uid and 450 man hours per year Also switched to purchasing heavy trucks with synthetic gear lube saving an estimated 750 gallons annually
PALM BEACH COUNTY FLA Douglas Weichman CAFM 2141 1584 3 60
NOTABLE ACCOMPLISHMENTS Implemented replacement rating system that was above the established replacement guidelines and established low-utilization reports to help make asset reduction decisions and stretch lifecycles In addition began purchasing low-rolling resistance tires and BOLT-brand locks for utility-type vehicles to help with key control
PALM BEACH COUNTY SHERIFFrsquoS OFFICE FL Alan Lane 2500 1300 3 32
NOTABLE ACCOMPLISHMENTS Increased focus on deputy safety with tires and brakes replaced on pursuit-type vehciles on a more regular basis eg if tires are worn to 532nds or brake pads are less than 6mm Repair intervals have been increased to a four month 4000 mile schedule saving about $400000 in the Departmentrsquos annual budget
PASCO COUNTY BOARD OF COUNTY COMMISSIONERS FL
Stephen McNaughton CAFM 966 920 3 39
NOTABLE ACCOMPLISHMENTS Implemented a Generator Task Force Program to align generator procurement disposal maintenance fueling and to maintain awareness of generator actions or agreements that impact County interests The fl eet uses a Specifi cation Committee as part of the process of procuring vehicles and equipment for the County
PRINCE GEORGErsquoS COUNTY MD Richard Hilmer 3243 12 2 57
NOTABLE ACCOMPLISHMENTS Due to a 20-percent reduction in staff caused by the recession the fl eet had to turn to upfi tting contractors to outfi t its latest group purchase of police vehicles Following this model 328 police vehicles were outfi tted for a savings of over $460000 in 2011 alone
PRINCE WILLIAM COUNTY VA Matthew Villareale 1107 177 1 35
NOTABLE ACCOMPLISHMENTS Fleet management increased its review of performance data and trends including the length of time by department that each vehicle has been in for service allowing for trending and shifting of priorities The fl eet maintained its E3 (Exemplary Environmental Enterprise) status with the Environmental Excellence Program
FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
GF07_Directoryindd 34GF07_Directoryindd 34 7511 34437 PM7511 34437 PM
USE THE FLEET TOOLBOX TO
Compare your eet using a bull robust benchmarking tool Analyze labor rates bull Reduce vehicle downtimebull Benchmark staf ng against similarly sized eetsbull Ensure JIT inventory processesbull Determine facility size requirementsbull Project employee and labor costsbull Network con dentially with other eet managersbull Review RFP samples and policy manualsbull Join a community of professionals with challenges bull similar to your own at www eettoolboxcom
Ensure JIT inventory processesbull
USE THE FLEET TOOLBOX TO
Compare your eet using a bullrobust benchmarking toolAnalyze labor rates bullReduce vehicle downtimebullBenchmark staf ng against similarly sized eetsbull
INTRODUCING
Equipped with all the tools you need to run an efficient fleet
DEVELOPED BY
GF Toolbox concept FINALindd 1 51311 110342 AM
GF0611toolboxindd 1 51311 114257 AMGF07_Directoryindd 35GF07_Directoryindd 35 7511 34439 PM7511 34439 PM
36 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
wwwfleetcertificationcom
Certify Your Fleet Operation
GF0711certificationindd 1 7111 100056 AM
RICHLAND COUNTY SC William Peters 1147 106 1 24
NOTABLE ACCOMPLISHMENTS Provides weekly fl eet status report to County administrators about vehicle availability and preventive maintenance services performed The fl eet division was instrumental in the development of the Countyrsquos Air Quality policy
SALT RIVER PROJECT AZ Jim Wood 1945 207 6 86
NOTABLE ACCOMPLISHMENTS By using fuel hedging the Department has remained close to its projected budget despite the volatility of the market Transportation Services was 3-percent under budget due in part to staff reductions and careful budget management
SAN ANTONIO WATER SYSTEM TX David Kilbourne 450 724 5 49
NOTABLE ACCOMPLISHMENTS Implemented a fuel card test program allowing drivers to use commercial stations and a GPS test program to monitor location and vehicle operations Set up a sewer cleaning equipment preparation team increasing line cleaning crew time by 40 minutes each day
SANDIA NATIONAL LABORATORIES FLEET SERVICES NM
Mark Crawford 808 2050 4 47
NOTABLE ACCOMPLISHMENTS Received the 2010 GreenGov Presidential Award for involvement in developing constructing and testing a solar-powered cart Uses a driving simulator to help train drivers through a series of computer-generated real-world scenarios
SKOOKUM FORT RILEYGSA WA Michael Powell 1211 380 1 7
NOTABLE ACCOMPLISHMENTS Introduced electric vehicles for use low-mileage use Provides detailed fl eet information to managers including VIN license tag information and the last preventive maintenance date
SNOHOMISH CO PUBLIC WORKS FLEET MGT DIV WA
Allen Mitchell 896 393 3 49
NOTABLE ACCOMPLISHMENTS Sold and redeployed 75 under-utilized vehicles reducing fl eet expenses by $827863 Reduced GHG emissions by 85 percent increasing the Departmentrsquos Evergreen Fleets program rating from a three- to four-star rating on the fi ve-star scale
STATE OF DELAWARE FLEET SERVICES DE Terry Barton 2344 0 0 37
NOTABLE ACCOMPLISHMENTS Because it has no operating repair or fueling facilities Fleet Services provides vehicles for $2645 per day including fuel maintenance 247 roadside assistance EZ Pass and GPS tracking Upgrades to the central operation system will increase ability to make reservations via the Internet freeing up fl eet resources
STATE OF GEORGIA DEPT OF ADMINISTRATIVE SERVICES GA
Ed Finnegan 21670 228 146 4
NOTABLE ACCOMPLISHMENTS Rolled out the ARI Insights Vehicle Mgmt System four months ahead of schedule Arranged to have a permanent rental car from Enterprise placed at state agency that did not qualify for an additional vehicle for a savings of $10000 a 23 percent drop from fees spent the previous years for the rental and staff pick-up and drop-off time
STATE OF KENTUCKY KY Forrest Banta 4723 0 1 28
NOTABLE ACCOMPLISHMENTS As part of the governorrsquos Smart Government Initiative the division is reviewing vehicle usage the possibility of self-insurance revising the take-home vehicle policy and establishing a short-termdaily rental contract The division purchased 125 alternative-fuel vehicles for an average increase in fuel economy of 55 mpg
TOWN OF BUCKEYE AZ Michael DePaulo 231 45 1 5
NOTABLE ACCOMPLISHMENTS Made the decision to outsource on-callafter-hours service for a total cost of $263 a savings of more than $13000 from the previous year Established a motor pool that included eight vehicles for all Town departments
UNIVERSITY OF CALIFORNIA DAVIS CA Richard Battersby 1000 300 1 26
NOTABLE ACCOMPLISHMENTS Through careful analysis and planning lowered operating expenses by 17 percent or $12 million To assist its customers and leadership the department developed an extensive array of fl eet metrics and reports designed to better enable vehicle and transportation decisions
UNIVERSITY OF WASHINGTON WA Jolie Tahara 653 0 1 18
NOTABLE ACCOMPLISHMENTS Reduced the number of yearly scheduled preventive maintenance visits by 30 percent with an overall fl eet availability of 95 percent Fleet services purchased fi ve hybrid step-vans and one hybrid paratransit shuttle to reduce both operating costs and CO2 emissions
VEHICLE AND TRAVEL SERVICES DEPARTMENT OF TECHNOLOGY MANAGEMENT amp BUDGET STATE OF
MICHIGAN MIJoyce Van Coevering 6910 308 1 32
NOTABLE ACCOMPLISHMENTS Streamlined the motor pool reservation system giving users 24-hour access to VTS vehicles The system FleetCommander tracks real-time utilization and displays graphs gauges online forms and a wide variety of reports based on consistent normalized data
WAKE COUNTY NC Thomas Kuryla 873 90 1 15
NOTABLE ACCOMPLISHMENTS Implemented a fuel management software system which allows employees to fi ll up without a fuel card and prevents misuse of County resources The system also collects data through the vehicle OBD connection such as odometer readings idle time run time and OBD codes
WASHINGTON STARE DEPARTMENT OF TRANSPORTATION (WSDOT) WA
Greg Hansen 2314 1354 37 209
NOTABLE ACCOMPLISHMENTS Adjusted its preventive maintenance schedules using fuel consumption as the basis for service rather than time as part of its efforts to reduce agency emissions by 15 percent of 2005 levels by 2020 Has implemented back-up camera and in-cab audible warning device technologies to improve safety and prevent equipment damage
ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
GF07_Directoryindd 36GF07_Directoryindd 36 7511 34439 PM7511 34439 PM
wwwfleetcertificationcomwwwfleetcertificationcom
in partnership with
GF05
-4311
Certify Your Fleet Operation
GF0711certificationindd 1 7111 100056 AMGF07_Directoryindd 37GF07_Directoryindd 37 7511 34442 PM7511 34442 PM
38 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
AFFB11gfcindd 1 52711 74645 AM
2011 lsquo100 BEST FLEETrsquo JUDGESThe pool of judges for the 2011 100 Best Fleets spent countless hours reviewing applications following up with
nominees and lending their expertise to the program This yearrsquos judges were
2011 ELITE FLEETSThis prestigious award is given to the No 1 fl eet winners from the previous four years
which are still meeting the highest standards in fl eet excellence
2010 NO 1 FLEET CITY OF TROY MICH
2008 amp 2009 NO 1 FLEETHILLSBOROUGH COUNTY FLA
2007 NO 1 FLEETVOLUSIA COUNTY FLA
GEORGE BAKERDirector of Central Services
Volusia County Fla MARILYN RAWLINGSFleet Manager
Lee County Fla
MF
SAMUEL LAMERATOSuperintendent of Fleet MaintenanceCity of Troy Mich
STEVE RILEYDirector of Fleet OperationsCity of Coral Gables Fla
GF07_Directoryindd 38GF07_Directoryindd 38 7511 34443 PM7511 34443 PM
Register Now at wwwGreenFleetConferencecom
or call (800) 576 - 8788
OCTOBER 3-4 2011Gaylord Texan bull Grapevine TXThe Green Fleet Conference amp Expo is the only event which focuses
exclusively on environmental sustainability for car and truck fl eets Others may
touch on the subject but Green Fleet Conference amp Expo specializes in
it offering two intense concentrated days of education enterprising dialogue
and engaging exhibits If you are a fl eet manager in either the corporate or
government arena make room in your calendar for this must-attend event
PAST SPONSORS INCLUDE
Supporting Organization
GFC05-7411
AFFB11gfcindd 1 52711 74645 AMGF07_Directoryindd 39GF07_Directoryindd 39 7511 34451 PM7511 34451 PM
40 Government Fleet JulyAugust 2011
PUBLIC FORUM By Mike Antich
Why do many in senior
management or elect-
ed offi cials not listen
to their fl eet managers I know
many may dispute this asser-
tion but the reality is that many
public sector fl eet managers do
not have the ear of their manage-
ment and elected offi cials
Herersquos a real-world case in
point One fl eet manager relat-
ed to me that his management
hired an outside consultant to
analyze the performance of
the municipal fl eet and submit
recommendations for improve-
ment The fl eet manager relat-
ing this story to me is held in
high esteem by his peers and
has been very proactive Over
the past several years he made
detailed recommendations on
how to improve the Cityrsquos fl eet
operations however his recom-
mendations fell on deaf ears
When the consulting company
issued its follow-up report it
was enthusiastically received by
management and the city coun-
cil What was distressing to the
fl eet manager is that the consul-
tant recommended exactly what
he had recommended earlier
Why did his recommendations
fall on deaf ears while the al-
most identical recommenda-
tions made by the consultant
were met with enthusiasm
This dilemma is not solely
restricted to fl eet managers
The same complaint is heard
from in-house IT personnel
staff attorneys et al One reason
is that some management value
an outside opinion which
presumably is not vested to
a particular outcome These
proponents argue that a
consultant can offer a different
more objective perspective
about how a problem can be
solved Also consultants are
exposed to a variety of operations
and different methods used to
deal with the same issues facing
your operation But this theory
falls apart when the consultantrsquos
recommendations are identical
to the in-house manager and
one is accepted over the other
The reality is it is a deeper issue
of management not listening
to its in-house subject-matter
experts
Herersquos another example from
a different fl eet manager which
illustrates this point
ldquoMy outfi t hired an outside
consulting company to perform
a fi nancial and operational au-
dit When completing the audit
the consultant wrote a review
The opening comment in the
fi nal review was lsquoYour fl eet is
operating well under benchmark
averagesrsquo They then went on to
make further cost-saving rec-
ommendations After the review
meeting I sent several e-mails
to my reporting offi cials with a
single note lsquoWe paid this outfi t
how much to tell us thisrsquordquo
This fl eet manager went
on to summarize what is at the
heart of this problem ldquoMy point
is what a shame that manage-
ment all the way up the line
wonrsquot ask (then listen to) the
people who know their jobs as to
what would be good actions and
practices to take for operational
cost savings Of course this ap-
plies to all departments and not
just fl eet operations The bottom
line is when will management
learn to listenrdquo
However the blame isnrsquot all
one-sided In the fi nal analysis
many fl eet managers do a very
poor job in elevating their pro-
fessional stature in the eyes of
senior management The sad re-
ality is that if you donrsquot take the
lead in defi ning your expertise as
a professional fl eet manager and
showcasing your value to the
management team someone else
will do so which is often errone-
ous and the source of mispercep-
tions about your capabilities
UNDER-APPRECIATIONThese are turbulent times
for public sector fl eet managers
Many fl eet managers are under-
appreciated by user groups se-
nior management and elected
offi cials Sometimes the fl eet
manager is at fault because he or
she does a poor job of promoting
themselves and their department
to management When money is
scarce and budgets are tight or
need to be cut fl eet managers
quickly fi nd themselves on the
radar screen of elected offi cials
the local news media and tax-
payer watchdog groups
How do you prove you are
doing a good job You may think
you manage a well-run fl eet but
do you have the metrics to sub-
stantiate this assertion If you
can quantify the performance
of your operation to manage-
ment and elected offi cials they
are more likely to appreciate the
value of the service provided
However this lack of un-
derstanding by management is
often the root of inquiries that
put fl eet managers on the defen-
sive attempting to justify their
performance Fleet managers
should not assume management
understands their business and
knows they are doing a good job
If you want to demonstrate you
are competitive you need to de-
velop and measure on an ongo-
ing basis specifi c performance
metrics valuable to your user de-
partments that are available for
review by all interested parties
In todayrsquos weak tax base
fl eet managers can save taxpay-
er dollars by implementing ef-
fective fl eet policy maximizing
fl eet utilization right-sizing the
fl eet optimizing user depart-
ment productivity all while re-
ducing operating expenses The
sad part is that many fl eet man-
agers are not vocal about their
achievements and management
is not fully cognizant of their
contributions to achieving these
goals Fleet managers must be
viewed as valuable members of
the overall management team if
for no other reason than the fact
that they are managing tens of
millions of dollars of taxpayer
assets used to provide the ser-
vices taxpayers demand
Irsquoll admit that I too am mys-
tifi ed by the under-appreciation
of many fl eet managers I am
continually impressed by the
caliber of todayrsquos public sector
fl eet managers and how they
overcome the challenges they
face day-in and day-out Each
year fl eet managers and their
teams struggle to do more with
less money Perhaps it is be-
cause the personalities of many
fl eet managers who are humble
by nature and not prone to self-
promotion
It is high-time senior man-
agement and elected offi cials
realize the value of their fl eet
managers and utilize this ex-
pertise to its fullest extent My
message to senior management
is a simple one Listen to your
fl eet manager
Let me know what you think
mikeantichbobitcom
MESSAGE TO MANAGEMENTLISTEN TO YOUR FLEET MANAGER
GF07_Editindd 40GF07_Editindd 40 7511 32203 PM7511 32203 PM
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and with 60 fewer emissions mdash thanks to ROUSH CleanTech Liquid Propane Injection fuel systems
Propane autogas fuel systems by ROUSH CleanTech let you operate on a price-stable North American-
sourced fuel with no engine modifications required That means yoursquoll get all the benefits of propane
autogas with no compromises in your vehiclersquos factory warranty protection
PERFORMANCE IDENTICAL
VEHICLE WARRANTY IDENTICAL
FUEL COSTS 30 LESS
EMISSIONS 60 LESS
PROPANE AUTOGAS VS GASOLINE
80059ROUSH ROUSHcleantechcom
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UPFITS AVAILABLE
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- GOVF_991_NO_BOX
- GOVF_992
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18 Government Fleet JulyAugust 2011
In 2005 the City of Portlandrsquos City-
Fleet was unranked among the 100
Best Fleets With unhappy custom-
ers little trust and a lack of belief in
their own efforts CityFleet faced an up-
hill battle
Now just a few short years later the
fl eet has been named No 1 among the
100 Best Fleets mdash and has a long list of
accomplishments and proven progress to
back up the title
RISING FROM THE ASHES TO A NEW DAY
In 2005 things looked dour for the
fl eet But at the end of that year the City
hired John Hunt mdash fl eet manager for the
City of Fresno at the time and that yearrsquos
winner of Government Fleetrsquos Public Sec-
tor Fleet Manager of the Year With prov-
en successes the City of Portland hoped
he could breathe new life into the fl eet
Little did they know that over the next
few years Hunt and CityFleet staff would
transform as a team that would rise so
swiftly through the ranks mdash from No 78
in 2006 No 9 in 2007 No 4 in 2008 and
2009 No 2 in 2010 and now No 1
Despite such a dramatic climb on the
day of the announcement Hunt was still
unsure if hersquod secured the top spot mdash
right up until the moment the winner was
announced
ldquoEach year is a new competition with a
fresh clean slate We were No 2 last year
but we knew that didnrsquot mean we couldnrsquot
be beat by another organizationrdquo he said
ldquoBeing named among the 100 Best is
quite an honor because it means that an
organization has made a conscious deci-
sion to improve Portland staff made the
commitment and we are very excited to
be named No 1 this yearrdquo
When Hunt was hired in 2005 the
fl eet had a less-than-stellar reputation and
major hurdles to overcome Fleet needed
to boost operational effi ciency improve
services and fi nd a way to save money
On top of that were greater less tangible
challenges building trust with custom-
ers demonstrating proven best practices
and most of all possessing a high level
of faith
So how did the fl eet get turned around
Hunt said it started with relationships
ldquoThere may be many but I think the
basic secret to success is building trust
and reliability with your team custom-
ers your boss and the elected offi cialsrdquo
he said
Hunt started by identifying employee
strengths and matching them to the right
jobs After creating this strong founda-
tion for the fl eet he looked for opportu-
nities for improvement then gave fl eet
staff tools to help them advance and
achieve success Most importantly he
believed in his team
ldquoWe have staff members who have
been with CityFleet for nearly 30 years
That institutional knowledge is invalu-
able We listened to their ideas for im-
provement and empowered them Once
everyone in the organization believed in
themselves the stakeholders began to
believe in CityFleetrdquo he said ldquoOur staff
is our most valuable resource and City-
Fleet staff worked hard to improve over
the last fi ve years The team has shaped
a refreshed fl eet organization through
monumental changes in business perfor-
mance motivation work environment
attitude effi ciency communication and
cost-effectivenessrdquo
RELATIONSHIPS BUILD THE FLEETHunt and his team also worked very
hard to build customer relationships
They knew creating trust with its custom-
ers was a must for the success of the fl eet
ldquoBuilding trust is important because we
deal with equipment that must be main-
tained properly for the safety of City em-
ployees and the publicrdquo Hunt said ldquoAs a
service provider our goal is to deliver ex-
cellent service to our customers Under-
A SWIFT RISE TO FAMEFrom an unranked position in 2005 to No 2 last year the City of Portland Ore CityFleetrsquos dedication helped the organization shoot quickly to the top and be named No 1 one among the ldquo100 Best Fleetsrdquo
BY SHELLEY MIKA
A few of the accomplishments that have helped the City of Portland Ore rise to the top of the 100 Best Fleets program includebull Accelerated staff development and trainingbull Right-sized fl eet resulting in $4 million in
savingsbull Reduced overtime costs by 89 percentbull Doubled total ASE Master technicians on
staff
AT A GLANCE
GF07_Winnerindd 18GF07_Winnerindd 18 7511 32011 PM7511 32011 PM
Government Fleet JulyAugust 2011 19
standing their needs is the fi rst step and
we strive to provide service in a way that
makes customers want to come to usrdquo
With this charge in mind CityFleet
asked its customers to evaluate fl eet
analyzed the results then targeted large-
scale improvements When individual
concerns arose CityFleet addressed them
face-to-face whenever possible If it was
not possible to do so in person staffers
picked up the phone Then they acted
ldquoAs CityFleet continued to deliver on
promises customer trust in the organiza-
tion grewrdquo Hunt said
Customer satisfaction soon rose now
reaching astonishing levels CityFleet
reached a 98-percent customer satis-
faction rating even with a workload of
27000 work orders each year In fact
recent customer survey scores were more
than double the second-best service pro-
viders in the City
ldquoThese are spectacular results by
any measurerdquo Hunt said ldquoBut the short
time frame in which CityFleet developed
best practices implemented them and
tracked the results is especially impres-
sive And the fact that the results of the
survey indicated that CityFleet improved
more than any other city service surveyed
is astoundingrdquo
As customer satisfaction has continued
to improve so has employeesrsquo belief in
their abilities ldquoEmployees now feel pride
in their workplace see satisfi ed custom-
ers and have come to trust the managers
and themselvesrdquo Hunt said
A LONG LIST OF ACCOMPLISHMENTS
While it rates high among the reasons
CityFleet is successful customer and em-
ployee satisfaction are only the beginning
of a long list of accomplishments To list
all of them over the last year mdash let alone
the last fi ve years mdash would fi ll the pages
of Government Fleet In fact there was
only room for the top highlights on its ap-
plication
ldquoThere are so many other good things
we are doing I kept thinking of more
things I wish we would have added even
after the application had been submittedrdquo
Hunt said
However a few of the fl eetrsquos most
notable accomplishments are as follows
CityFleet
bull Accelerated staff development and
training
bull Right-sized the Cityrsquos fl eet by 192
units saving $4 million
bull Improved repair turnaround times
customer satisfaction and competi-
tiveness
bull Doubled the number of Automotive
Service Excellence (ASE) certifi ed
Master Technicians by offering cer-
tifi cation pay
bull Reduced overtime costs by 89 per-
cent through a more streamlined
workfl ow and new shop tools
bull Reduced commercial repairs by $1
million over two years through reor-
ganization of shop operations
bull Reduced parts costs by $300000 (36
percent) through bar coding inven-
tory management market analysis
and volume purchases
bull Became certifi ed as an Eco-Logical
Business by the Pollution Prevention
Excellence program
bull Recouped $1 million at auction for
the fl eet replacement fund
bull Signifi cantly greened the City fl eet
with the expanded use of hybrid
electric diesel particulate fi lters in-
cab heaters and alternative fuels mdash
developing the largest green fl eet in
the region
bull Implemented recycling efforts
purchased a rock crusher capable
of producing 160 tons of material
per hour use of refi ned oil scrap
metal and battery recycling and
removal of 2200 yards of contami-
nated soil
(Far left) John Hunt fl eet manager for the City of Port-land Ore motivates staff and proudly displays the teamrsquos ldquo100 Best Fleetsrdquo trophy which celebrates the whole teamrsquos efforts Fleet staff members are pictured maintaining ve-hicles and providing necessary repairs
GF07_Winnerindd 19GF07_Winnerindd 19 7511 32013 PM7511 32013 PM
20 Government Fleet JulyAugust 2011
1 0 0 B E S T W I N N E R S
GF0111ferrellgasindd 1 122010 122740 PM
bull Overall reduced the operating bud-
get by $17 million over the last
year and $5 million over the last
two years through new reporting
analysis right-sizing business part-
nerships computer programs time
standards inventory management
staff analysis and implementation
of a new fuel system
Hunt attributes the fl eetrsquos success to
committed staff a competitive business
model and the implementation of key
fl eet best practices He also continually
relies on the advice of past and present
fl eet managers and fl eet organizations
like the American Public Works Asso-
ciation (APWA) National Association
of Fleet Administrators (NAFA) Public
Fleet Managers Association and the Or-
egon Public Fleet Managers Group
ldquoPublic sector fl eets are not in direct
competition with one another so we
share valuable information and ideas all
the time between organizationsrdquo he said
ldquoMany years ago a great fl eet manager
used to say lsquosave your money hard times
are comingrsquo This lesson along with
many others helped prepare us for these
tough fi nancial timesrdquo
LESSONS LEARNED AND TRUST CULTURE BUILT
Along the way Hunt and his team
have learned some valuable lessons other
fl eets can benefi t from too Hunt said
chief among them is building a high trust
culture Part and parcel to that are open
lines of communication and continued
collaboration mdash like the weekly team
meetings he holds listening to concerns
and working directly with staff
Hunt said another excellent way to pro-
mote communication is by establishing a
Labor Management Committee (LMC)
which provides a regular structure for
sharing opinions and suggestions ldquoFor us
the group has become a cohesive force for
change and improvementrdquo he said
In terms of working with customers
Hunt and his team live by the notion of
treating customers the way they would want
to be treated by service professionals
And for the fl eet overall he recom-
mends being proactive rather than reac-
tive and investing heavily in the staff
ldquoGo out and meet with your customers to
fi nd out what they need and show them
that you are listening We proactively
meet with our customers fi nding ways to
help them achieve their goalsrdquo he said
ldquoEncourage teamwork and listen to your
staff mdash they know the business and they
work directly with the customers They
are your greatest assetsrdquo
OFFERING A SINCERE THANKS TO THE INDUSTRY
Hunt said he owes many thanks to
those who helped him lead his fl eet to
success For starters he thanks Govern-ment Fleet INVERS Mobility Solutions
and Tom Johnson for making the program
possible And of course he thanks his own
partners at the City mdash the Mayor and City
Council the Offi ce of Management amp Fi-
nance leadership team the customers and
of course the CityFleet team
ldquoCityFleet collaborates daily to pro-
vide excellent service and fi nd solutions
to each challengerdquo he said ldquoOnce we had
built trust our customers were willing to
provide us with feedback and help us to
understand special project needs from an
operations perspectiverdquo
He also extends gratitude to his
peers ldquoThere are many fl eet profession-
als who donate their time and fl eet anal-
ysis to others in the industry All they
want in return is for another fl eet to be
successful and for the betterment of the
fl eet industry in generalrdquo he said ldquoThis
includes past and present fl eet manag-
ers manufacturers and our vendors Irsquod
like to thank all of those folks for giving
generously to the fl eet industryrdquo
Last he lends a gracious nod to all of
the fl eet families ldquoTheir encouragement
and support make it possible for us to come
to work and do well each dayrdquo he said
STRIVING FOR CONTINUED SUCCESS
As Hunt refl ects on his fl eet be-
ing named No 1 he looks to the hard
work of his team the hard work of his
100 Best competition and the drive the
100 Best program offered his fl eet in its
rise to success ldquoI am extremely proud
of our team both at CityFleet as well
as the bureaus we serve and how we
work together to meet the challenge of
delivering quality service in these tough
economic timesrdquo he said ldquoIt feels great
to be named the No 1 Fleet in North
America but humbling at the same time
All of the fl eets that entered the 100 Best
Fleets program are doing good things
and continue to improve every day The
program is great in that it provides fl eets
with a road map for progressrdquo
Always focused on continuous im-
provement Hunt is sure to celebrate the
success on behalf of the hard work of his
team but is also quick to set new goals
ldquoCityFleet has made a conscious effort
over the last few years to build up the core
foundation of business operationsrdquo Hunt
said ldquoNow we are ready to move forward
and explore new challengesrdquo
SOURCEJohn Hunt fleet manager City of Portland Ore E-mail johnhuntportlandoregongov
CityFleet employees log an average 27000 work orders per year and recent customer service scores have been steadily increasing
GF07_Winnerindd 20GF07_Winnerindd 20 7511 32018 PM7511 32018 PM
When it comes to alternative fuels propane is far and away the best alternative
855-4AUTOGAS
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22 Government Fleet JulyAugust 2011
The 4th annual Government Fleet
Expo amp Conference (GFX)
held at the San Diego Conven-
tion Center in Southern California
June 6-8 brought together more than
550 public sector fl eet professionals
and industry suppliers
Former MLB all-star pitcher Dave
Dravecky opened with an inspirational
keynote address and Denton Cinque-
grana senior markets editor at OPIS
gave a keynote speech on the state of
the fuel market The conference includ-
ed the 2011 Public Sector Fleet Man-
ager of the Year and ldquo100 Best Fleetsrdquo
awards ceremonies engaging presenta-
tions and panels featuring fl eet experts
numerous networking opportunities
more than 85 exhibit booths and a
chance to explore San Diegorsquos Gaslamp
Quarter
Next yearrsquos event is scheduled for
June 18-20 2012 at the Colorado Con-
vention Center in Denver
Event coverage and an extended
photo gallery are available at www
gfl eetcom Keywords GFX 2011
2011 EXPOUNITES FLEET PROFESSIONALS IN SUNNY SAN DIEGO
Three days of sessions keynote speeches and networking gave at-tendees ideas solutions to take back and test in their fl eets
(Above left) Aaron Alvarado from City of Tempe Ariz conducts a session(Above right) MLB all-star pitcher Dave Dravecky presents a keynote
A networking power session on ldquoFleet Challenges and Solutionsrdquo brought fl eet professionals together to help each other reach their common goals
A pre-session on best practices from the 100 Best Fleets title ldquoLeading the Wayrdquo drew a crowd of fl eet managers looking for ideas to become one of the ldquobestrdquo
GF07_GFXindd 22GF07_GFXindd 22 7511 32054 PM7511 32054 PM
Government Fleet JulyAugust 2011 23
PHO
TOS
CO
UR
TESY
STE
VE
RIL
EY
The GFX show fl oor was packed full of new vehicles and informative displays Attendees spent quality time on the show fl oor learning about new technology and innovations
The 2012 Chevrolet Caprice Police Patrol Ve-hicle was on display
Mitsubishirsquos iMiEV zero-emissions vehicle packs a lot of punch in its small package
MEMA brought an Altec AT37-G telescoping ar-ticulating aerial truck to the show fl oor
Ford and Azure Dynamics brought the Transit Connect Electric to the show
Chevroletrsquos new CNG van was on display which will also be available in an LPG version
LeasePlan amp NJPA sponsored a networking evening at the Hard Rock Cafe
(Above amp Below) At the fi rst opening recep-tion event attendees were given opportuni-ties to network and grab a bite to eat
(Above) EnviroGuard had its low polluting lawn mowers on display
(Left) Attendees had several op-portunities to visit with vendors
(Right) Informative displays and on-site product demos were pro-vided at several booths
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24 Government Fleet JulyAugust 2011
FPAR00360_D209891_VINad_R03indd 1 6911 255 PM
WT0711fordpartsindd 1 61011 43215 PM
The 100 Best Fleets recognizes and rewards peak-performing fl eet operations in North America and identifi es and encourages ever-increasing levels of performance improvement
1 PORTLAND OR John Hunt CPFP 2490 400 7 77
NOTABLE ACCOMPLISHMENTS Despite constantly declining budgets the fl eet accelerated staff development and ramped up training to expand its collective knowledge base The effort dramatically improved repair turnaround times and customer satisfaction Fleet also successfully negotiated ASE Master technician pay doubled personal tool allowance expanded shop tools and increased technician salaries for 2012
2 SAN BERNARDINO COUNTY CA Roger Weaver CPFP 3500 400 6 83
NOTABLE ACCOMPLISHMENTS Implemented comprehensive centralization initiatives with major users (sheriff fi re special districts human services and public works) In response to the economic downturn the department reported cumulative savings andor cost avoidance of $4114135 (FY2010-11 year-to-date and estimated) Some of these reductions are ongoingrecurring from previous years for a grand total of $171 million over the last seven years A ldquoNew Employee Handbookrdquo covering County safety and departmental policies was produced and also reviewed annually during work performance evaluations with all current employees
3 CITY OF COLUMBUS OH Kelly Reagan 3035 2884 4 120
NOTABLE ACCOMPLISHMENTS The City is currently constructing what will be the Cityrsquos fi rst compressed natural gas (CNG) fueling station and the largest and only fast-fi ll CNG station with public access in Ohio The City also increased morale Investments in training and safety equaled tangible results in the morale of City technicians Currently 83 percent of City mechanics are ASE certifi ed 55 percent are Master ASEs (73 employees hold 543 ASE certifi cations) The City also obtained the ASE Blue Seal for the fourth time in 2011 Due to the Cityrsquos increased focus on training testing and safety it has been able to steadily reduce its parts and services expenses thus reducing billing to City agencies
4 CITY OF CONROE TX Thomas Higgs 300 193 1 6
NOTABLE ACCOMPLISHMENTS In 2010 the City implemented an Interlocal Agreement with two external customers adding a total of 75 vehicles without adding a technician and estimated revenues of $83000 or approximately 8 percent of current approved budget Internal fl eet availability was increased from 96 percent to 98-plus percent for internal customers The City saved additional funds by negotiations with parts suppliers for increased discounts and technology utilization It has maintained certifi cation as an ASE Blue Seal shop for the past four years and 100 percent of staff is ASE certifi ed
5 CITY OF CULVER CITY CA Paul Condran 582 32 1 38
NOTABLE ACCOMPLISHMENTS The City held its second Regulatory Technical Summit in 2010 bringing together reps from more than 50 citiesagencies and industry policy makers The fl eet has also accomplished a sustainable fl eet progression 85 percent of the heavy-duty fl eet operates on CNG 28 percent of light-duty overall on-road fl eet is alternative fuelhybrid The City re-powered 12 heavy-duty CNG transit buses with the newest Cummins CNG engines using a $360000 grant The City was also the winner of the 2010 NAFA Fleet Management Association Sustainable Fleet Award for heavy-duty fl eets and has consistently ranked in the top 20 ldquo100 Best Fleetsrdquo since 2004
6 POLK COUNTY FL Bob Stanton CPFP 2575 332 11 35
NOTABLE ACCOMPLISHMENTS The County insourced its third County municipal fl eet operation (City of Ft Meade Fla) into fl eet operations Since 2010 the County has absorbed three municipal fl eet operations The Countyrsquos vehicle leasing program has been expanded to include County municipal governments allowing municipalities to spread limited capital resources over a broader range of vehicles It began using Craigslistcom to sell parts from salvaged vehicle The County also formed and leads a local consortium consisting of the Polk School Board City of Bartow Fla local Florida DOT district offi ce and the County to explore a partnership to collectively bring CNG into the County
7 CITY OF MOLINE IL JD Schulte CPFP 182 215 1 11
NOTABLE ACCOMPLISHMENTS The City has completed negotiations with a vendor selected to remove all lead wheel weights from inventory and supply the City with lead-free weights All Allison World Transmissions have been converted to a fully synthetic fl uid and oil-drain intervals were extended on these units to a full four years All City technicians use laptops on their toolboxes with the ability to view a live dashboard feed for fi ve key performance indicators (KPIs) Technicians are now able to see shop turnaround time for work orders open work orders by status scheduled versus non-scheduled repairs technician productivity by percentage and work orders with potential comebacks
8 CITY OF COLORADO SPRINGS CO Tom Monarco 2468 2053 8 67
NOTABLE ACCOMPLISHMENTS In 2010 the City completed the upgrade of its fl eet information system partnering with one of its customers City Transit to share costs of the upgrade and training It completed its upgrade of the fuel system which consisted of upgrading 11 sites that dispense nearly 22 million gallons of fuel annually Through the use of fuel futures pricing in 2010 the City saved nearly $5 million Fleet has another fuel contract in place for 2011 that should save the City another $4 million
9 CITY OF LOS ANGELES CA Richard Coulson 6007 5102 29 421
NOTABLE ACCOMPLISHMENTS Through evaluating fl eet to ensure it is the right size for operations the City reduced total inventory by more than 900 units Parts expenditures were reduced by carefully identifying preventive maintenance (PM) schedules PM checklists were also revised to maximize technician effi ciency The City has also worked to educate policy makers regarding the ldquoscience of fl eet maintenancerdquo It invested time educating policy makers about the cause and effect relationships between deferring maintenance and deferring vehicle replacements as well as provided tours of fl eet facilities
TOP PUBLIC SECTOR SPONSORED BY
FLEETS RECOGNIZED
RANK FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
Now with Hillsborough County Fla
GF07_Directoryindd 24GF07_Directoryindd 24 7511 34425 PM7511 34425 PM
With 24-hour access FordPartscom allows you to fi nd everything you need anytime you want The VIN search feature is a simple solution to fi nding the exact part you need to get the job done right Therersquos no better way to order parts than FordPartscom
ANY FORD PARTANY TIME
Let VIN search do the work
And you can order any time mdash so therersquos less downtime
FPAR00360_D209891_VINad_R03indd 1 6911 255 PM
WT0711fordpartsindd 1 61011 43215 PMGF07_Directoryindd 25GF07_Directoryindd 25 7511 34427 PM7511 34427 PM
26 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
10 CITY OF RIVERSIDE CA Kris Martinez 1041 320 2 35
NOTABLE ACCOMPLISHMENTS Alternative-fuel use by City vehicles increased The total of alternative fuel in use by the City has increased by 12 percent from 43064 to 48893 gallons of CNG per month reducing air emissions and fl eet operating costs due to the low cost of CNG The percentage of alternative-fuel vehicles in fl eet has increased dramatically The number of targeted vehicle classes has increased from 53 percent to 72 percent and the percent of clean vehicles has increased from 69 percent to 89 percent The City also instituted a Green Action Plan with a goal to reduce mobile sources of pollution by 5 percent through programs and partnerships
11 CITY OF FT LAUDERDALE FL John Rencher 1230 290 1 51
NOTABLE ACCOMPLISHMENTS In 2010 the City concluded a three-year vehicle and equipment utilization study and fl eet right-sizing program resulting in annual budgetary savings of $222300 and capital expenditure savings of more than $13 million It purchased two new hybrid aerial bucket trucks to replace older models using a grant in the amount of $150272 The grant was also used for retrofi tting 730 vehicles with CANceivers a fuel interface device providing accurate fueling data and idle time Fleet also achieved savings from cannibalization of totaled vehicles Instead of auctioning vehicles at $200 per unit the vehicles are retained to be ldquoparted outrdquo to save on parts costs
12 CITY OF AUSTIN TX Gerald Calk 3800 1400 7 199
NOTABLE ACCOMPLISHMENTS Fleet performed a self-assessment identifying areas of concern with a special emphasis on internal controls and environmental compliance Once weaknesses were discovered the City worked on restructuring its organization to cover certain areas as well as ensure compliance with regulatory agencies By doing this self-assessment and aligning operational needs with the overall needs of the City fl eet was able to hire needed personnel to strengthen its organization The City was a recipient of the 2011 NAFA Fleet Management Association Sustainable Fleet award and four of six service centers are ASE Blue Seal certifi ed
13 CITY OF FAYETTEVILLE AR Dennis Pratt 322 236 1 17
NOTABLE ACCOMPLISHMENTS The City continued with its green initiatives in 2010 purchasing one hydraulic launch assist (HLA) Solid Waste side loader started full use of re-refi ned oil with Micro Green oil fi lters and continued with oil sampling driving change intervals The City started using its fl eet information system graphics module to store wiring diagrams warranty and other service information and started using an online vehicle auction company to sell surplus fl eet vehicles Team members have continued their training with increased ASE and EVT certifi cations
14 MANATEE COUNTY FL Michael Brennan 849 499 3 35
NOTABLE ACCOMPLISHMENTS The County revised its preventive maintenance program increasing PM-generated repairs by more than 35 percent while maintaining a 93-percent fl eet availability average It continued reassignment of underutilized units reducing capital spend by more than $800000 The County was also award a $159 million grant for a new central maintenance and transit operations facility Team technicians also placed fi rst in a maintenance competition sponsored by the Florida DOT winning the ldquoknowledge examrdquo The County has also continued a leading role in the County-wide ldquoGreen Teamrdquo promoting environmental stewardship across departmental lines
15 CITY amp COUNTY OF DENVER CO Ernie Ivy 1233 194 7 93
NOTABLE ACCOMPLISHMENTS The Denver Fleet Management Division completed implementation of a new fl eet management software system converting 15 years of historic data and adjusting operations to best utilize the systems features It moved to a City-wide system for tracking procurement streamlining the purchase of parts and materials and increasing accountability The Division also opened a new fl eet facility that is anticipated to be LEED Gold certifi ed and will incorporate employee ideas for improving operations and enhancing customer service
16 CITY OF SACRAMENTO CA Keith Leech 2214 592 6 104
NOTABLE ACCOMPLISHMENTS The City upgraded its Fleet Management Technology Toolkit which are AssetWorks Fleet Focus (M5) and Fuel Focus technology upgrades that provide multiple enhancements and integrations to gather format and disseminate information to establish the business intelligence required to make data-driven decisions Itrsquos return-on-investment (ROI) analysis demonstrated an annual benefi t of $720000 after a pilot program with Zonar GPS telematics and more than $700000 after outsourcing parts management to NAPA Integrated Business Solutions (IBS) The City also participated in a multi-agency municipal project that benchmarked fl eet costs and statistical trends including fl eet utilization fuel consumption and emissions
17 CITY OF FORT WORTH TX Wayne Corum 2990 463 3 108
NOTABLE ACCOMPLISHMENTS The City competed in a managed competition process for vehicle maintenance and was retained as the maintenance provider for the City It is fi nalizing and implementing a National Fuel Contract In the fi rst six months 16 different government agencies from four states have already utilized the contract The City is continuing to expand alternative-fuel use with investments into fueling infrastructure (ethanol propane and electric) and alternative-fuel vehicle acquisitions (hybrid electric and propane)
18 CITY OF ROCHESTER NY Michael Quattrone 2074 205 1 79
NOTABLE ACCOMPLISHMENTS The City completed the Government Fleet Management AllianceFleet Counselor Services certifi cation program at 97 percent It is continuously working on the Divisionrsquos Policy and Procedures manual The City has more than 125 management-approved policy and procedures in 16 different categories providing employees with clarity in City goals daily work and delivering managementrsquos expectations It also developed service level agreements (SLAs) with all customers including seasonal SLAs
19 CITY OF EUGENE OR Tony Jobanek 558 101 1 28
NOTABLE ACCOMPLISHMENTS The Cityrsquos Fleet Services section recently became an Eco-Biz certifi ed fl eet facility The goal of the program is to prevent and minimize pollution generated by small businesses in the Lane County Ore area It implemented a dashboard system that provides key information in a timely manner The City is also proactively in pursuit of an electric technology demonstration program It was identifi ed by the State as one of the fi rst public organizations to participate in demonstration testing of the Toyota plug-in Prius hybrid-electric sedan Mitsubishi iMiEV all-electric sedan and is scheduled to purchase a Nissan LEAF all-electric sedan in summer 2011
20 CITY OF DENTON TX Mike Ellis 615 202 1 21
NOTABLE ACCOMPLISHMENTS The City opened a new alternative-fuel site and began dispensing biodiesel and ethanol products with the projected annual purchase of 664000 gallons of biodiesel and at least 40000 gallons of E-85 It has converted 72 percent of its fuel purchases to biodiesel It deployed fi ltration systems on all landfi ll and refuse equipment to increase oil drain intervals which reduces labor cost and conserves oil while improving reliability It also developed an in-house mentoring program designed to increase productivity effi ciency and knowledge by partnering a less-experienced technician with an ASE-certifi ed Master Technician
RANK FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
GF07_Directoryindd 26GF07_Directoryindd 26 7511 34427 PM7511 34427 PM
GF0711discreteindd 1 7111 91525 AM
INVERS Mobility Solutions bull 6047421145 bull 8663080091
FF0909inversindd 1 9909 21000 PMGF12-54_1-6HouseADindd 1 122910 95043 AM
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28 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
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THE FOLLOWING FLEETS LISTED ALPHABETICALLY HAVE BEEN JUDGED AMONG THE 100 BEST FLEETS IN THE NORTH AMERICA
FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
ALACHUA COUNTY FL Ray Griffi n CPM 306 416 2 16
NOTABLE ACCOMPLISHMENTS Implemented ldquo20-percent by 2010 Reduction Planrdquo demonstrating how the County can reduce fuel consumption by 20 percent by 2020 Created Fleet Management Comprehensive Plan an administrative procedure booklet that outlines policies and fl eet management practices and reduced take-home vehicles by 52 percent
ALAMEDA COUNTY CA Doug Bond 1093 0 3 13
NOTABLE ACCOMPLISHMENTS Wrote and implemented new County Ordinance that updated and enhanced vehicle-use polices Reduced fl eet by 80 under-utilized vehicles (7-percent reduction) and replaced 29 vehicles with alternative-fuel units for a savings of $741129 for this fi scal year
ARAPAHOE COUNTY CO Randy Campbell 357 483 2 20
NOTABLE ACCOMPLISHMENTS Initiated full electronic pre- and post-trip inspection program for units that require inspection under Federal Motor Carrier Safety Administration (FMCSA) and Colorado state law The system enables a ldquorepair-before-failurerdquo strategy that lowers operating costs and increases compliance
ATLANTIC COUNTY UTILITIES AUTHORITY NJ Gene Petitt 113 70 2 13
NOTABLE ACCOMPLISHMENTS The County opened a compressed natural gas (CNG) fueling station using $19 million in grant funding to build the facility along with the incremental costs of purchasing 15 CNG vehicles Also implemented green vehicle purchasing and anti-idling policies
AUGUSTA-RICHMOND COUNTY GA Ron Crowden 1265 1259 4 49
NOTABLE ACCOMPLISHMENTS Fleet management shifted procurement funding for public safety vehicles from the General Fund - Capital Outlay to Sales Tax (a shift of $12 million) increasing the number of public safety vehicles purchased over the next fi ve years Allowed contractor to insource repair work for local branch of Salvation Army
CITRUS COUNTY FL Michael Webster 397 165 1 12
NOTABLE ACCOMPLISHMENTS Began education and training program for all user departments within the County Recorded an example of a proper pre-trip inspection of a vehicle and heavy-equipment Also implemented ldquoContinuous Quality Improvementrdquo concept to encourage and promote a more business-like approach to fl eet
CITY OF ALCOA TN Steve Hillis 266 59 1 3
NOTABLE ACCOMPLISHMENTS Instituted an all-staff certifi cation policy for ASE certifi cations Initiated a monthly City-wide Fleet FOCUS report to the management of all user departments covering costs and operational effi ciencies
CITY OF AMES IA Paul Hinderaker 203 80 1 10
NOTABLE ACCOMPLISHMENTS Initiated a system to aggressively reduce past-due PM work allowing technicians to take responsibility for part of a list of overdue items Purchased new independently moveable vehicle lifts which reduces outsourcing work on large vehicles
CITY OF ANAHEIM CA Karl Hopfer 755 535 1 34
NOTABLE ACCOMPLISHMENTS Implemented monthly newsletter highlighting staff accomplishments and special activities as well as a second peer-based employee recognition program Staff training was increased to 18 hours per person minimum through use of in-house cross training and vendor-provided training
CITY OF BELLEVUE WA Peter Bednar 672 369 1 20
NOTABLE ACCOMPLISHMENTS In fi nal phase of $18 million shop modernization project increasing number of work bays per technician from 16 to 23 Utilized $530000 in grant money to help purchase 76 hybrid vehicles Upgraded to a Web-based fl eet management system and issued each technician a 10-inch laptop for ldquoon the fl yrdquo access to fl eet management system
CITY OF BOISE ID Craig Croner CPFP 890 409 5 15
NOTABLE ACCOMPLISHMENTS Completed fi rst year of fully centralized Mobile Fleet Equipment operations resulting in net savings for Parks Dept of 12 percent over 2009 Implemented a city-wide used-vehicle procurement contract Also implemented a centralized Web-based motor pool system at multiple locations around the City
CITY OF CHICAGO IL Patrick Harney 7862 3664 14 635
NOTABLE ACCOMPLISHMENTS Instituted a three-year light-duty vehicle reduction plan for a total end-of-project savings of approximately $1 million Added parts and service lines to new-vehicle and equipment purchase contracts allowing fl eet to receive maintenance services from same contractors from which the City purchases new vehicles and equipment
CITY OF CONCORD NC Daniel Nuckolls CAFM 797 84 1 12
NOTABLE ACCOMPLISHMENTS Introduced Intranet page that allows customers to request services online search work orders and view PM and cost information per vehicle Program was created in-house and at no cost Added fi rst ROUSH propane-powered truck to fl eet operating out of the City airport
CITY OF DURHAM NC Larry Cash 1357 345 3 52
NOTABLE ACCOMPLISHMENTS Embraced Cityrsquos ldquoCulture of Servicerdquo concept based on a three-prong approach service to the customer service to the community and service to the staff City promoted a customer appreciation day which included door prizes and a light breakfast
CITY OF EDMONTON AB Steve Rapanos 3731 697 13 640
NOTABLE ACCOMPLISHMENTS Built a transit bus garage with LEED Silver certifi cation obtained National Safety Mark certifi cation implemented a coolant management system changing the entire fl eet to long-life anti-freeze and engineered a portable detachable winch assembly for pulling ldquodeadrdquo vehicles onto a hoist
GF07_Directoryindd 28GF07_Directoryindd 28 7511 34428 PM7511 34428 PM
Gain SomePerspective
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Take a Fresh Look at Your Fleet OperationAt Fleet Counselor Services we have spent more than 20 years developing the expertise analytics and software you need to optimize your eet operationWersquore on your side
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Fleet Counselor Services is an o cial partner of Government Fleet magazine
GF05-2011
GF05-20fcs_fpindd 1 51811 32202 PM
GF07_Directoryindd 29GF07_Directoryindd 29 7511 34429 PM7511 34429 PM
30 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
GF0611gfx_sponsorsindd 1 51711 101722 AM
CITY OF FAIRFIELD CA David Renschler CPFP 261 139 1 14
NOTABLE ACCOMPLISHMENTS Installed new GFI Genfare electronic fare boxes on all 56 transit coaches in just three days The City imposed mandatory furlough of 26 days on City employees eliminating 23 vehicles due to under-utilization Also the City extended oil change intervals from 3000 to 5000 miles
CITY OF FARGO ND Harold Pederson 446 324 2 37
NOTABLE ACCOMPLISHMENTS Implemented bar coding of all inventory in both maintenance shops Scheduled four days of additional training in the inventory portion of the Cityrsquos fl eet management software for parts staff which are actively reviewing and liquidating seldom-used and obsolete parts inventory
CITY OF FT WAYNE IN Larry Campbell CPFP 1088 438 2 28
NOTABLE ACCOMPLISHMENTS Developed fi rst-of-its kind hybrid sewer jet truck working with International Eaton and Sewer Equipment of America Continued purchasing additional hybrid vehicles added new LED lights to fueling island for a 77-percent energy savings and removed lead wheel weights from tires for steel weights
CITY OF GOODYEAR AZ Richard Sweepe 354 16 1 6
NOTABLE ACCOMPLISHMENTS Conducted quarterly utilization reviews resulting in $185000 in savings due to removal of under-utilized units Re-purposed trucks from use by Water Division for an eighth of the cost of new vehicles Streamlined vehicle specifi cations
CITY OF HENDERSON NV Robert Murnane 1057 240 1 21
NOTABLE ACCOMPLISHMENTS Started a car-sharing motor pool at City Hall campus implemented the EJ Ward fuel management system at two main fuel locations revised vehicle replacement schedules implemented fl eet downsizing project and entered into joint service agreement with neighboring jurisdiction to handle police motorcycle maintenance
CITY OF IRVING TX Ramiro Lopez 803 127 2 19
NOTABLE ACCOMPLISHMENTS Enhanced communications among staff and customers with focus groups and frequent meetings Cost savings are being realized through fuel pricing fuel conservation and position responsibility enhancements Implemented technician accountability controls increasing performance and fl eet availability
CITY OF KAMLOOPS BC Ian Hammond 292 147 1 19
NOTABLE ACCOMPLISHMENTS Initiated a pilot program to explore hydrogen as an alternate fuel Contracted with a Vancouver Island-based company to install an on-demand hydrogen generator on one of the Cityrsquos service trucks Pilotrsquos initial results show dramatic decreases in CO2 and NOx Staff is certifi ed to perform hydrogen conversions
CITY OF LAKELAND FL Gary McLean CPFP 1088 190 1 30
NOTABLE ACCOMPLISHMENTS Rebuilt vehicle replacement process teaming with departmental leadership and Cityrsquos fl eet Utilization Management Committee (FUMC) Down-sized administrative vehicles reducing purchase and fuel costs Established new auction contract and one-time repair limits as well as $500 repair limit on ldquosparerdquo vehicles
CITY OF LITTLE ROCK AR Wendell Jones 1060 160 2 70
NOTABLE ACCOMPLISHMENTS Increased number of workstations to one cloud computer workstation per technician (from one or two in each shop) Recently began a self-evaluation and improvement plan utilizing Fleet Sentinel Management program
CITY OF LONG BEACH CA Leslie Horikawa 1591 68 8 85
NOTABLE ACCOMPLISHMENTS Implemented rigorous campaign to bring maintenance program to 94-percent completion rate reaching a high of 96 percent Keeping a cap on overtime expenditures and rotating staff and providing opportunities to gain skills in various positions Implementing a loaner pool program as part of a vehicle reduction plan
CITY OF MARIETTABLW GA Scott Lawler 557 104 1 14
NOTABLE ACCOMPLISHMENTS Established an internal online customer survey after vehicleequipment is repaired Focused on preparing and receiving a signed service level agreement (SLA) from Power Utility department which was completed within one year Purchased software allowing fl eet to upload latest service bulletin fi x for re-fl ashing a vehiclersquos ECU
CITY OF MESA AZ Peter Scarafi otti CDM CAFM CEM CPFP 1450 50 2 76
NOTABLE ACCOMPLISHMENTS Warranty Recovery Program is on track to recover more than $600000 in warranty YTD in 2011 recovering $433000 in 2010 Shop employees have more than 300 ASE certifi cations and City has received Clean Cities Coalition Clean Air award for past eight years
CITY OF MIAMI FL Jose Davila Sr 1951 178 1 67
NOTABLE ACCOMPLISHMENTS Improved employeemanagement relations Moved stockroom management in-house Took on yearly inspection of almost 500 commercial hauler trucks Changed the way the City gauges itrsquos employees productivity
CITY OF NEW YORK DCAS NY Stephen Weir 2127 80 0 9
NOTABLE ACCOMPLISHMENTS Spearheaded a number of green initiatives to established NYC as premier Green City in US including commitment to receive 50 Chevrolet Volts by June secure 10 of the fi rst Ford Transit Connect Electric vehicles and secure a no-cost two-year lease for 10 Navistar eStar electric trucks
CITY OF NEW YORK PARKS amp REC NY Keith Kerman 1863 774 8 60
NOTABLE ACCOMPLISHMENTS Completed Agencyrsquos second pilot of B-50 fuel this time for all diesel vehicles in Borough of Staten Island Parks uses B-20 in all vehicles Expecting delivery of fi ve Chevrolet Volts and fi ve Navistar Class 4 all-electric vans for use in playground repair two International hybrid buses and 11 Kenworth hybrid medium-duty trucks
CITY OF OCEANSIDE CA Jeffery Hart 458 25 1 14
NOTABLE ACCOMPLISHMENTS Underwent complete management and offi ce staff change Changed vehicle check-out processes after repairs cross-training staff in areas of emergency vehicles fi re apparatus off-road equipment and fabrication igniting new wave of training opportunities Also ramped up safety program and converted below-ground tanks to biodiesel
CITY OF ROANOKE VA Kenneth Bernard 600 250 1 25
NOTABLE ACCOMPLISHMENTS Implemented new equipment including a Versus scanner 450 kW standby generator Aerosol can recycling unit and nitrogen generator for tire service Also upgraded the shop to be WiFi capable Established positive sustainable maintenance practices and have developed a team with a solid culture
FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
GF07_Directoryindd 30GF07_Directoryindd 30 7511 34429 PM7511 34429 PM
Thank you to the 2011 Sponsors of
wwwGovFleetExpocom
GFX05
-0311
MARK YOUR CALENDAR FOR NEXT YEAR
June 18-20 2012Colorado Convention CenterDenver CO
05-0311
LEAD SPONSORS
GENERAL SPONSORS
ASSOCIATION PARTNERS
PREMIER SPONSOR MAJOR SPONSORS
GF0611gfx_sponsorsindd 1 51711 101722 AMGF07_Directoryindd 31GF07_Directoryindd 31 7511 34435 PM7511 34435 PM
32 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
PROTECT YOUR FLEET
GF0711auditindd 1 7111 92820 AM
CITY OF SAN ANTONIO TX Florencio Pena 3715 1075 7 171
NOTABLE ACCOMPLISHMENTS Installed automatic vehicle location (AVL) in approximately 250 Solid Waste Management automated side-loader trucks Currently reviewing equipment lifecycles for many vehicle classes In FY2010 City passed environmental ordinance requiring vehicle purchases to be the most environmentally responsible equipment available
CITY OF SANTA ANA CA Rick Longobart 900 300 1 36
NOTABLE ACCOMPLISHMENTS Developed a cohesive work unit and camaraderie to overcome fi nancial shortfalls City proved in-house maintenance was more cost effi cient than outsourcing functions Demonstrated a $500000 savings through utilization effi ciency and improved communication
CITY OF SUFFOLK VA Jason LaLonde 1100 250 1 22
NOTABLE ACCOMPLISHMENTS With support and assistance from Dept of Budget and Strategic Planning a fl eet chargeback methodology information session was presented to all internal and external customers detailing expense and revenue steam on all facets of fl eet management Outfi tted all recently purchased equipment with LED lighting for increased visibility
CITY OF TAMPA FL Tim Perry 2682 218 2 57
NOTABLE ACCOMPLISHMENTS Authored revised City-wide Vehicle Operations policy which includes provisions for anti-idling cell phone and tobacco use driver training etc Took on responsibility for Tampa Fire Rescuersquos non-combat vehicles and equipment in 2009 completing integration in 2010 Also utilized outside vendor for heavy-tire road calls
CITY OF TEMPE AZ Aaron Alvarado 800 250 2 30
NOTABLE ACCOMPLISHMENTS Implemented ldquoThe Four Disciplines of Execution (4DX)rdquo by Franklin Covey At the City manager level guidance was put out to initiate an internal operating system to begin to change the culture and mind-set of all City departments
CITY OF THOUSAND OAKS CA Larry McKinney 205 405 1 11
NOTABLE ACCOMPLISHMENTS Implemented the following recycled fi lters and anti-freeze used retread tires eliminated lead wheel weights installed new busvehicle wash that uses recycled water installed a 60000-lb bus lift reorganized fl eet warehouse initiated employee and customer service surveys and created online equipment purchase calendar
CITY OF VANCOUVER BC Doug Smith 1680 280 4 240
NOTABLE ACCOMPLISHMENTS Introduced a ldquoMake vs Buyrdquo policy to determine what work should be done in-house versus outsourced Participated in public and private fl eet benchmarking projects Analyzed key performance indicators (KPIs) through fl eet management reports Introduced new fl uid storage and electronic fl uid dispensing management system
CITY OF WILMINGTON DE Ed Stone 593 26 1 14
NOTABLE ACCOMPLISHMENTS Initiated ldquoFast Fleet Loanerrdquo pool program reduced fl eet size by 26 percent for $57000 fuel savings and $391000 capital expenditure savings lowered average fl eet age by one year resulting in $10000 approximate fuel savings lowered fl eetrsquos carbon footprint by replacing 30-percent of trash trucks and retrofi tting 27 additional trash and dump trucks
COLLIER COUNTY FL Daniel Croft 766 391 4 26
NOTABLE ACCOMPLISHMENTS Utilized totaled ambulance and transit bus for parts versus salvage saving more than $30000 in ambulance and $20000 in transit bus parts and components Built and opened vehicle washing system allowing fl eet to clean largest trucks and equipment Also one technician was selected as the State of Florida Bus Mechanic of the Year
COLORADO DEPT OF PERSONNEL ADMIN Kathy Nesbitt 6000 200 3 13
NOTABLE ACCOMPLISHMENTS Completed installation of State-owned E-85 pumps at the downtown Denver motor pool and designed and deployed E-85 tanks at three locations Currently coordinating deployment of 20 all-electric vehicles and developed a petroleum-reduction rebate program returning funds totaling $500000 to State user agencies
COUNTY OF RIVERSIDE CA Robert Howdyshell 4116 0 7 52
NOTABLE ACCOMPLISHMENTS Taking part in initiatives to lead to right-sizing the fl eet and reducing vehicle miles traveled Began right-sizing efforts in April 2010 with identifi cation of all under-utilized vehicles based on mileage versus repair costs totaling 298 vehicles removed from service and sold with 37 additional vehicles retired and sent to auction
COUNTY OF SONOMA CA David Head 1157 196 3 21
NOTABLE ACCOMPLISHMENTS Began process to outsource parts operation to NAPA IBS with no on-site staffi ng required due to use of NAPA and fl eet-based computers Costs were reduced 15-35 percent on most parts staffi ng costs were reduced by more than $230000 and the number of invoices processed per month was reduced from hundreds down to one
DAKOTA COUNTY MN Kevin Schlangen 242 74 1 12
NOTABLE ACCOMPLISHMENTS Developed and implemented fl eet operations and Fleet LockoutTagout procedure manuals as well as implemented Voyager fuel card program Constructed 55000 sq-ft fl eet storage addition to Empire campus with geothermal heating system Also expanded insourcing of fl eet services to three additional fl eets without additional staff
DISTRICT OF COLUMBIA WATER amp SEWER AUTHORITY OZ Fuller 583 1000 2 29
NOTABLE ACCOMPLISHMENTS Implemented green product purchasing and usage initiatives including vehicle lube touch-up paints brake cleaning sprays and other cleaning items Purchasing several electric charging stations for electric vehicle use and have FY-2011 vehicle purchase plans for at least 41 additional alternative-fuel vehicles
EUGENE WATER amp ELECTRIC BOARD OR Gary Lentsch 219 54 1 10
NOTABLE ACCOMPLISHMENTS One of the fi rst fl eets to measure hydraulic system ISO cleanliness and moisture while still on the vehicle Shop is currently being certifi ed toward LEEDrsquos Gold standard Implemented idle and fuel-reduction policy obtaining a 103-percent reduction in fossil fuel usage (over 2009) Also reduced take-home vehicles to on-call staff only
HARFORD COUNTY MD Warren Patrick 1015 123 2 22
NOTABLE ACCOMPLISHMENTS Dramatically increased revenue by implementing new surplus vehicle sales process The new process works not only for fl eet vehicles and equipment but offi ce furniture computers etc Utilize a 27-month historical database to maintain an optimum replacement and disposal schedule
FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
GF07_Directoryindd 32GF07_Directoryindd 32 7511 34435 PM7511 34435 PM
This comprehensive guide contains information on how to
- prevent auditing
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PROTECT PROTECT YOUR FLEETYOUR FLEET
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Public Fleet Audit ndash A Self Assessment Checklist
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34 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
GF0611toolboxindd 1 51311 114257 AM
HOUSTON INDEPENDENT SCHOOL DISTRICT TX Mark Swackhamer 2068 60 6 150
NOTABLE ACCOMPLISHMENTS Increasing number of cameras on 647 buses from two to four All buses support and police vehicles will have telematics for a total count of 1910 units Adding particulate traps to a percentage of buses Also partnering with University of Houstonrsquos Texas Diesel Testing and Research Center on emerging emissions reduction technologies
IDAHO NATIONAL LABORATORY ITS Scott Wold 671 467 2 152
NOTABLE ACCOMPLISHMENTS Replaced almost 75 percent of fl eet with fl ex-fuel vehicles (FFVs) and put 20 new hybrid-electric sedans and SUVs into service for total of 47 hybrid vehicles Began renewing aging bus fl eet increasing fuel economy by 20 percent and carrying 1 additional passenger per vehicle Mini-motor coaches planned to improve fuel mileage by 50 percent
CITY OF INDIANAPOLIS IN John Williams 4397 905 3 106
NOTABLE ACCOMPLISHMENTS Used over 20 key performance indicators (KPIs) to manage 5300 vehicles and pieces of equipment focusing on fi ve areas daily fl eet availability PM and repair operations supply and services administrative operations and customer service Also currently employ 13 ASE Master technicians
JOINT BASE LEWIS MCCHORD FLEET OPERATION WA Michor Gentemann 62 3500 3 100
NOTABLE ACCOMPLISHMENTS Continued to improve fl eet management information system (FMIS) to track man hours spent servicing vehicles and to review the Military Expenditure Limit helping to estimate costs Implemented new inspection process that saves time by pre-evaluating a vehicle before its pulled out of service and brought into the repair shop
KING COUNTY FLEET ADMINISTRATION WA Jennifer Lindwall 1950 364 2 76
NOTABLE ACCOMPLISHMENTS Acquired several clean vehicles including a hybrid service truck that has netted a 30 percent improvement in fuel effi ciency and two hybrid bucket trucks The purchase was offset with $120500 in grants The County fl eet has been right-sized by eliminating 43 under-utilized vehicles and has increased the use of shared vehicles
KNOX COUNTY TN Phillip May 1113 217 2 20
NOTABLE ACCOMPLISHMENTS Reduced total expenditures by 4 percent total department charges by 6 percent fuel usage by 5 percent and parts inventory by 24 percent while increasing production by 6 percent and improved turnaround time by 8 percent The shop earned its second Automotive Service Excellence (ASE) Blue Seal Certifi cation
MONROE COUNTY NY Melvin Rose 940 160 1 17
NOTABLE ACCOMPLISHMENTS Cooperative public-private partnership with Rochester Institute of Technology served as the model for the recently approved E-15 by the federal government Green initiatives and inter-municipal cooperation has led to increase in use of green vehicles reduction of duplicate equipment and the construction of green fueling stations
MONTEREY COUNTY CA Thomas Abear 2074 85 5 18
NOTABLE ACCOMPLISHMENTS Increased the number of hybrids in the Countyrsquos fl eet including hybrid pickup trucks and introduced biodiesel and retired or retrofi tted nearly 100 percent of on-road diesel vehicles with particulate trap fi lters Gave staff additional training opportunities through use of in-house kiosk to access online courses
MONTGOMERY COUNTY MD DEPARTMENT OF GENERAL SERVICES
Millie Souders 2297 0 1 45
NOTABLE ACCOMPLISHMENTS Instituted a fl eet performance improvement program utilizing employee input These employee-driven ideas netted improvements in key performance requirements including increasing police vehicle and administration vehicle availability and preventive maintenance completed in 24 hours to 987 percent
NEW YORK CITY POLICE DEPARTMENT NY Gregory Dimesa 8067 0 13 453
NOTABLE ACCOMPLISHMENTS Developed a proactive preventive maintenance program which compares maintenance history with current fueling mileage showing a 1-percent overall decrease in out-of-service rate and a 12-percent reduction in vehicles requiring a tow The Department is acquiring 373 more hybrid vehicles to join the 477 already in service
NORTH DAKOTA DOT STATE FLEET SERVICES ND Paul Hanson 3329 0 8 11
NOTABLE ACCOMPLISHMENTS Switched to synthetic transmission fl uid in the heavy trucks with automatic transmissions cutting required fl uid changes per year by a third and saving an estimated 1200 gallons of transmission fl uid and 450 man hours per year Also switched to purchasing heavy trucks with synthetic gear lube saving an estimated 750 gallons annually
PALM BEACH COUNTY FLA Douglas Weichman CAFM 2141 1584 3 60
NOTABLE ACCOMPLISHMENTS Implemented replacement rating system that was above the established replacement guidelines and established low-utilization reports to help make asset reduction decisions and stretch lifecycles In addition began purchasing low-rolling resistance tires and BOLT-brand locks for utility-type vehicles to help with key control
PALM BEACH COUNTY SHERIFFrsquoS OFFICE FL Alan Lane 2500 1300 3 32
NOTABLE ACCOMPLISHMENTS Increased focus on deputy safety with tires and brakes replaced on pursuit-type vehciles on a more regular basis eg if tires are worn to 532nds or brake pads are less than 6mm Repair intervals have been increased to a four month 4000 mile schedule saving about $400000 in the Departmentrsquos annual budget
PASCO COUNTY BOARD OF COUNTY COMMISSIONERS FL
Stephen McNaughton CAFM 966 920 3 39
NOTABLE ACCOMPLISHMENTS Implemented a Generator Task Force Program to align generator procurement disposal maintenance fueling and to maintain awareness of generator actions or agreements that impact County interests The fl eet uses a Specifi cation Committee as part of the process of procuring vehicles and equipment for the County
PRINCE GEORGErsquoS COUNTY MD Richard Hilmer 3243 12 2 57
NOTABLE ACCOMPLISHMENTS Due to a 20-percent reduction in staff caused by the recession the fl eet had to turn to upfi tting contractors to outfi t its latest group purchase of police vehicles Following this model 328 police vehicles were outfi tted for a savings of over $460000 in 2011 alone
PRINCE WILLIAM COUNTY VA Matthew Villareale 1107 177 1 35
NOTABLE ACCOMPLISHMENTS Fleet management increased its review of performance data and trends including the length of time by department that each vehicle has been in for service allowing for trending and shifting of priorities The fl eet maintained its E3 (Exemplary Environmental Enterprise) status with the Environmental Excellence Program
FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
GF07_Directoryindd 34GF07_Directoryindd 34 7511 34437 PM7511 34437 PM
USE THE FLEET TOOLBOX TO
Compare your eet using a bull robust benchmarking tool Analyze labor rates bull Reduce vehicle downtimebull Benchmark staf ng against similarly sized eetsbull Ensure JIT inventory processesbull Determine facility size requirementsbull Project employee and labor costsbull Network con dentially with other eet managersbull Review RFP samples and policy manualsbull Join a community of professionals with challenges bull similar to your own at www eettoolboxcom
Ensure JIT inventory processesbull
USE THE FLEET TOOLBOX TO
Compare your eet using a bullrobust benchmarking toolAnalyze labor rates bullReduce vehicle downtimebullBenchmark staf ng against similarly sized eetsbull
INTRODUCING
Equipped with all the tools you need to run an efficient fleet
DEVELOPED BY
GF Toolbox concept FINALindd 1 51311 110342 AM
GF0611toolboxindd 1 51311 114257 AMGF07_Directoryindd 35GF07_Directoryindd 35 7511 34439 PM7511 34439 PM
36 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
wwwfleetcertificationcom
Certify Your Fleet Operation
GF0711certificationindd 1 7111 100056 AM
RICHLAND COUNTY SC William Peters 1147 106 1 24
NOTABLE ACCOMPLISHMENTS Provides weekly fl eet status report to County administrators about vehicle availability and preventive maintenance services performed The fl eet division was instrumental in the development of the Countyrsquos Air Quality policy
SALT RIVER PROJECT AZ Jim Wood 1945 207 6 86
NOTABLE ACCOMPLISHMENTS By using fuel hedging the Department has remained close to its projected budget despite the volatility of the market Transportation Services was 3-percent under budget due in part to staff reductions and careful budget management
SAN ANTONIO WATER SYSTEM TX David Kilbourne 450 724 5 49
NOTABLE ACCOMPLISHMENTS Implemented a fuel card test program allowing drivers to use commercial stations and a GPS test program to monitor location and vehicle operations Set up a sewer cleaning equipment preparation team increasing line cleaning crew time by 40 minutes each day
SANDIA NATIONAL LABORATORIES FLEET SERVICES NM
Mark Crawford 808 2050 4 47
NOTABLE ACCOMPLISHMENTS Received the 2010 GreenGov Presidential Award for involvement in developing constructing and testing a solar-powered cart Uses a driving simulator to help train drivers through a series of computer-generated real-world scenarios
SKOOKUM FORT RILEYGSA WA Michael Powell 1211 380 1 7
NOTABLE ACCOMPLISHMENTS Introduced electric vehicles for use low-mileage use Provides detailed fl eet information to managers including VIN license tag information and the last preventive maintenance date
SNOHOMISH CO PUBLIC WORKS FLEET MGT DIV WA
Allen Mitchell 896 393 3 49
NOTABLE ACCOMPLISHMENTS Sold and redeployed 75 under-utilized vehicles reducing fl eet expenses by $827863 Reduced GHG emissions by 85 percent increasing the Departmentrsquos Evergreen Fleets program rating from a three- to four-star rating on the fi ve-star scale
STATE OF DELAWARE FLEET SERVICES DE Terry Barton 2344 0 0 37
NOTABLE ACCOMPLISHMENTS Because it has no operating repair or fueling facilities Fleet Services provides vehicles for $2645 per day including fuel maintenance 247 roadside assistance EZ Pass and GPS tracking Upgrades to the central operation system will increase ability to make reservations via the Internet freeing up fl eet resources
STATE OF GEORGIA DEPT OF ADMINISTRATIVE SERVICES GA
Ed Finnegan 21670 228 146 4
NOTABLE ACCOMPLISHMENTS Rolled out the ARI Insights Vehicle Mgmt System four months ahead of schedule Arranged to have a permanent rental car from Enterprise placed at state agency that did not qualify for an additional vehicle for a savings of $10000 a 23 percent drop from fees spent the previous years for the rental and staff pick-up and drop-off time
STATE OF KENTUCKY KY Forrest Banta 4723 0 1 28
NOTABLE ACCOMPLISHMENTS As part of the governorrsquos Smart Government Initiative the division is reviewing vehicle usage the possibility of self-insurance revising the take-home vehicle policy and establishing a short-termdaily rental contract The division purchased 125 alternative-fuel vehicles for an average increase in fuel economy of 55 mpg
TOWN OF BUCKEYE AZ Michael DePaulo 231 45 1 5
NOTABLE ACCOMPLISHMENTS Made the decision to outsource on-callafter-hours service for a total cost of $263 a savings of more than $13000 from the previous year Established a motor pool that included eight vehicles for all Town departments
UNIVERSITY OF CALIFORNIA DAVIS CA Richard Battersby 1000 300 1 26
NOTABLE ACCOMPLISHMENTS Through careful analysis and planning lowered operating expenses by 17 percent or $12 million To assist its customers and leadership the department developed an extensive array of fl eet metrics and reports designed to better enable vehicle and transportation decisions
UNIVERSITY OF WASHINGTON WA Jolie Tahara 653 0 1 18
NOTABLE ACCOMPLISHMENTS Reduced the number of yearly scheduled preventive maintenance visits by 30 percent with an overall fl eet availability of 95 percent Fleet services purchased fi ve hybrid step-vans and one hybrid paratransit shuttle to reduce both operating costs and CO2 emissions
VEHICLE AND TRAVEL SERVICES DEPARTMENT OF TECHNOLOGY MANAGEMENT amp BUDGET STATE OF
MICHIGAN MIJoyce Van Coevering 6910 308 1 32
NOTABLE ACCOMPLISHMENTS Streamlined the motor pool reservation system giving users 24-hour access to VTS vehicles The system FleetCommander tracks real-time utilization and displays graphs gauges online forms and a wide variety of reports based on consistent normalized data
WAKE COUNTY NC Thomas Kuryla 873 90 1 15
NOTABLE ACCOMPLISHMENTS Implemented a fuel management software system which allows employees to fi ll up without a fuel card and prevents misuse of County resources The system also collects data through the vehicle OBD connection such as odometer readings idle time run time and OBD codes
WASHINGTON STARE DEPARTMENT OF TRANSPORTATION (WSDOT) WA
Greg Hansen 2314 1354 37 209
NOTABLE ACCOMPLISHMENTS Adjusted its preventive maintenance schedules using fuel consumption as the basis for service rather than time as part of its efforts to reduce agency emissions by 15 percent of 2005 levels by 2020 Has implemented back-up camera and in-cab audible warning device technologies to improve safety and prevent equipment damage
ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
GF07_Directoryindd 36GF07_Directoryindd 36 7511 34439 PM7511 34439 PM
wwwfleetcertificationcomwwwfleetcertificationcom
in partnership with
GF05
-4311
Certify Your Fleet Operation
GF0711certificationindd 1 7111 100056 AMGF07_Directoryindd 37GF07_Directoryindd 37 7511 34442 PM7511 34442 PM
38 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
AFFB11gfcindd 1 52711 74645 AM
2011 lsquo100 BEST FLEETrsquo JUDGESThe pool of judges for the 2011 100 Best Fleets spent countless hours reviewing applications following up with
nominees and lending their expertise to the program This yearrsquos judges were
2011 ELITE FLEETSThis prestigious award is given to the No 1 fl eet winners from the previous four years
which are still meeting the highest standards in fl eet excellence
2010 NO 1 FLEET CITY OF TROY MICH
2008 amp 2009 NO 1 FLEETHILLSBOROUGH COUNTY FLA
2007 NO 1 FLEETVOLUSIA COUNTY FLA
GEORGE BAKERDirector of Central Services
Volusia County Fla MARILYN RAWLINGSFleet Manager
Lee County Fla
MF
SAMUEL LAMERATOSuperintendent of Fleet MaintenanceCity of Troy Mich
STEVE RILEYDirector of Fleet OperationsCity of Coral Gables Fla
GF07_Directoryindd 38GF07_Directoryindd 38 7511 34443 PM7511 34443 PM
Register Now at wwwGreenFleetConferencecom
or call (800) 576 - 8788
OCTOBER 3-4 2011Gaylord Texan bull Grapevine TXThe Green Fleet Conference amp Expo is the only event which focuses
exclusively on environmental sustainability for car and truck fl eets Others may
touch on the subject but Green Fleet Conference amp Expo specializes in
it offering two intense concentrated days of education enterprising dialogue
and engaging exhibits If you are a fl eet manager in either the corporate or
government arena make room in your calendar for this must-attend event
PAST SPONSORS INCLUDE
Supporting Organization
GFC05-7411
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40 Government Fleet JulyAugust 2011
PUBLIC FORUM By Mike Antich
Why do many in senior
management or elect-
ed offi cials not listen
to their fl eet managers I know
many may dispute this asser-
tion but the reality is that many
public sector fl eet managers do
not have the ear of their manage-
ment and elected offi cials
Herersquos a real-world case in
point One fl eet manager relat-
ed to me that his management
hired an outside consultant to
analyze the performance of
the municipal fl eet and submit
recommendations for improve-
ment The fl eet manager relat-
ing this story to me is held in
high esteem by his peers and
has been very proactive Over
the past several years he made
detailed recommendations on
how to improve the Cityrsquos fl eet
operations however his recom-
mendations fell on deaf ears
When the consulting company
issued its follow-up report it
was enthusiastically received by
management and the city coun-
cil What was distressing to the
fl eet manager is that the consul-
tant recommended exactly what
he had recommended earlier
Why did his recommendations
fall on deaf ears while the al-
most identical recommenda-
tions made by the consultant
were met with enthusiasm
This dilemma is not solely
restricted to fl eet managers
The same complaint is heard
from in-house IT personnel
staff attorneys et al One reason
is that some management value
an outside opinion which
presumably is not vested to
a particular outcome These
proponents argue that a
consultant can offer a different
more objective perspective
about how a problem can be
solved Also consultants are
exposed to a variety of operations
and different methods used to
deal with the same issues facing
your operation But this theory
falls apart when the consultantrsquos
recommendations are identical
to the in-house manager and
one is accepted over the other
The reality is it is a deeper issue
of management not listening
to its in-house subject-matter
experts
Herersquos another example from
a different fl eet manager which
illustrates this point
ldquoMy outfi t hired an outside
consulting company to perform
a fi nancial and operational au-
dit When completing the audit
the consultant wrote a review
The opening comment in the
fi nal review was lsquoYour fl eet is
operating well under benchmark
averagesrsquo They then went on to
make further cost-saving rec-
ommendations After the review
meeting I sent several e-mails
to my reporting offi cials with a
single note lsquoWe paid this outfi t
how much to tell us thisrsquordquo
This fl eet manager went
on to summarize what is at the
heart of this problem ldquoMy point
is what a shame that manage-
ment all the way up the line
wonrsquot ask (then listen to) the
people who know their jobs as to
what would be good actions and
practices to take for operational
cost savings Of course this ap-
plies to all departments and not
just fl eet operations The bottom
line is when will management
learn to listenrdquo
However the blame isnrsquot all
one-sided In the fi nal analysis
many fl eet managers do a very
poor job in elevating their pro-
fessional stature in the eyes of
senior management The sad re-
ality is that if you donrsquot take the
lead in defi ning your expertise as
a professional fl eet manager and
showcasing your value to the
management team someone else
will do so which is often errone-
ous and the source of mispercep-
tions about your capabilities
UNDER-APPRECIATIONThese are turbulent times
for public sector fl eet managers
Many fl eet managers are under-
appreciated by user groups se-
nior management and elected
offi cials Sometimes the fl eet
manager is at fault because he or
she does a poor job of promoting
themselves and their department
to management When money is
scarce and budgets are tight or
need to be cut fl eet managers
quickly fi nd themselves on the
radar screen of elected offi cials
the local news media and tax-
payer watchdog groups
How do you prove you are
doing a good job You may think
you manage a well-run fl eet but
do you have the metrics to sub-
stantiate this assertion If you
can quantify the performance
of your operation to manage-
ment and elected offi cials they
are more likely to appreciate the
value of the service provided
However this lack of un-
derstanding by management is
often the root of inquiries that
put fl eet managers on the defen-
sive attempting to justify their
performance Fleet managers
should not assume management
understands their business and
knows they are doing a good job
If you want to demonstrate you
are competitive you need to de-
velop and measure on an ongo-
ing basis specifi c performance
metrics valuable to your user de-
partments that are available for
review by all interested parties
In todayrsquos weak tax base
fl eet managers can save taxpay-
er dollars by implementing ef-
fective fl eet policy maximizing
fl eet utilization right-sizing the
fl eet optimizing user depart-
ment productivity all while re-
ducing operating expenses The
sad part is that many fl eet man-
agers are not vocal about their
achievements and management
is not fully cognizant of their
contributions to achieving these
goals Fleet managers must be
viewed as valuable members of
the overall management team if
for no other reason than the fact
that they are managing tens of
millions of dollars of taxpayer
assets used to provide the ser-
vices taxpayers demand
Irsquoll admit that I too am mys-
tifi ed by the under-appreciation
of many fl eet managers I am
continually impressed by the
caliber of todayrsquos public sector
fl eet managers and how they
overcome the challenges they
face day-in and day-out Each
year fl eet managers and their
teams struggle to do more with
less money Perhaps it is be-
cause the personalities of many
fl eet managers who are humble
by nature and not prone to self-
promotion
It is high-time senior man-
agement and elected offi cials
realize the value of their fl eet
managers and utilize this ex-
pertise to its fullest extent My
message to senior management
is a simple one Listen to your
fl eet manager
Let me know what you think
mikeantichbobitcom
MESSAGE TO MANAGEMENTLISTEN TO YOUR FLEET MANAGER
GF07_Editindd 40GF07_Editindd 40 7511 32203 PM7511 32203 PM
The Choice Is Clear mdash And CleanYour fleet can get the same horsepower and torque performance as gasoline for 30 less in fuel costs ndash
and with 60 fewer emissions mdash thanks to ROUSH CleanTech Liquid Propane Injection fuel systems
Propane autogas fuel systems by ROUSH CleanTech let you operate on a price-stable North American-
sourced fuel with no engine modifications required That means yoursquoll get all the benefits of propane
autogas with no compromises in your vehiclersquos factory warranty protection
PERFORMANCE IDENTICAL
VEHICLE WARRANTY IDENTICAL
FUEL COSTS 30 LESS
EMISSIONS 60 LESS
PROPANE AUTOGAS VS GASOLINE
80059ROUSH ROUSHcleantechcom
20075 ndash 2008 2009 ndash 2010 2009 ndash Newer 2009 ndash Newer 2009 ndash NewerFord F-150 Ford F-250 F-350 Ford E-150 E-250 E-350 Ford E-350 DRW Cutaway Ford E-450 DRW Cutaway(54L V8) (54L V8) (54L V8) (54L V8) (68L V10)
UPFITS AVAILABLE
THE ZERO COMPROMISE ALTERNATIVE FUEL SOLUTION
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GF07_C3-C4indd 994GF07_C3-C4indd 994 7511 32346 PM7511 32346 PM
- GOVF_991_NO_BOX
- GOVF_992
- GOVF_1
- GOVF_2-3
- GOVF_4-5
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-
Government Fleet JulyAugust 2011 19
standing their needs is the fi rst step and
we strive to provide service in a way that
makes customers want to come to usrdquo
With this charge in mind CityFleet
asked its customers to evaluate fl eet
analyzed the results then targeted large-
scale improvements When individual
concerns arose CityFleet addressed them
face-to-face whenever possible If it was
not possible to do so in person staffers
picked up the phone Then they acted
ldquoAs CityFleet continued to deliver on
promises customer trust in the organiza-
tion grewrdquo Hunt said
Customer satisfaction soon rose now
reaching astonishing levels CityFleet
reached a 98-percent customer satis-
faction rating even with a workload of
27000 work orders each year In fact
recent customer survey scores were more
than double the second-best service pro-
viders in the City
ldquoThese are spectacular results by
any measurerdquo Hunt said ldquoBut the short
time frame in which CityFleet developed
best practices implemented them and
tracked the results is especially impres-
sive And the fact that the results of the
survey indicated that CityFleet improved
more than any other city service surveyed
is astoundingrdquo
As customer satisfaction has continued
to improve so has employeesrsquo belief in
their abilities ldquoEmployees now feel pride
in their workplace see satisfi ed custom-
ers and have come to trust the managers
and themselvesrdquo Hunt said
A LONG LIST OF ACCOMPLISHMENTS
While it rates high among the reasons
CityFleet is successful customer and em-
ployee satisfaction are only the beginning
of a long list of accomplishments To list
all of them over the last year mdash let alone
the last fi ve years mdash would fi ll the pages
of Government Fleet In fact there was
only room for the top highlights on its ap-
plication
ldquoThere are so many other good things
we are doing I kept thinking of more
things I wish we would have added even
after the application had been submittedrdquo
Hunt said
However a few of the fl eetrsquos most
notable accomplishments are as follows
CityFleet
bull Accelerated staff development and
training
bull Right-sized the Cityrsquos fl eet by 192
units saving $4 million
bull Improved repair turnaround times
customer satisfaction and competi-
tiveness
bull Doubled the number of Automotive
Service Excellence (ASE) certifi ed
Master Technicians by offering cer-
tifi cation pay
bull Reduced overtime costs by 89 per-
cent through a more streamlined
workfl ow and new shop tools
bull Reduced commercial repairs by $1
million over two years through reor-
ganization of shop operations
bull Reduced parts costs by $300000 (36
percent) through bar coding inven-
tory management market analysis
and volume purchases
bull Became certifi ed as an Eco-Logical
Business by the Pollution Prevention
Excellence program
bull Recouped $1 million at auction for
the fl eet replacement fund
bull Signifi cantly greened the City fl eet
with the expanded use of hybrid
electric diesel particulate fi lters in-
cab heaters and alternative fuels mdash
developing the largest green fl eet in
the region
bull Implemented recycling efforts
purchased a rock crusher capable
of producing 160 tons of material
per hour use of refi ned oil scrap
metal and battery recycling and
removal of 2200 yards of contami-
nated soil
(Far left) John Hunt fl eet manager for the City of Port-land Ore motivates staff and proudly displays the teamrsquos ldquo100 Best Fleetsrdquo trophy which celebrates the whole teamrsquos efforts Fleet staff members are pictured maintaining ve-hicles and providing necessary repairs
GF07_Winnerindd 19GF07_Winnerindd 19 7511 32013 PM7511 32013 PM
20 Government Fleet JulyAugust 2011
1 0 0 B E S T W I N N E R S
GF0111ferrellgasindd 1 122010 122740 PM
bull Overall reduced the operating bud-
get by $17 million over the last
year and $5 million over the last
two years through new reporting
analysis right-sizing business part-
nerships computer programs time
standards inventory management
staff analysis and implementation
of a new fuel system
Hunt attributes the fl eetrsquos success to
committed staff a competitive business
model and the implementation of key
fl eet best practices He also continually
relies on the advice of past and present
fl eet managers and fl eet organizations
like the American Public Works Asso-
ciation (APWA) National Association
of Fleet Administrators (NAFA) Public
Fleet Managers Association and the Or-
egon Public Fleet Managers Group
ldquoPublic sector fl eets are not in direct
competition with one another so we
share valuable information and ideas all
the time between organizationsrdquo he said
ldquoMany years ago a great fl eet manager
used to say lsquosave your money hard times
are comingrsquo This lesson along with
many others helped prepare us for these
tough fi nancial timesrdquo
LESSONS LEARNED AND TRUST CULTURE BUILT
Along the way Hunt and his team
have learned some valuable lessons other
fl eets can benefi t from too Hunt said
chief among them is building a high trust
culture Part and parcel to that are open
lines of communication and continued
collaboration mdash like the weekly team
meetings he holds listening to concerns
and working directly with staff
Hunt said another excellent way to pro-
mote communication is by establishing a
Labor Management Committee (LMC)
which provides a regular structure for
sharing opinions and suggestions ldquoFor us
the group has become a cohesive force for
change and improvementrdquo he said
In terms of working with customers
Hunt and his team live by the notion of
treating customers the way they would want
to be treated by service professionals
And for the fl eet overall he recom-
mends being proactive rather than reac-
tive and investing heavily in the staff
ldquoGo out and meet with your customers to
fi nd out what they need and show them
that you are listening We proactively
meet with our customers fi nding ways to
help them achieve their goalsrdquo he said
ldquoEncourage teamwork and listen to your
staff mdash they know the business and they
work directly with the customers They
are your greatest assetsrdquo
OFFERING A SINCERE THANKS TO THE INDUSTRY
Hunt said he owes many thanks to
those who helped him lead his fl eet to
success For starters he thanks Govern-ment Fleet INVERS Mobility Solutions
and Tom Johnson for making the program
possible And of course he thanks his own
partners at the City mdash the Mayor and City
Council the Offi ce of Management amp Fi-
nance leadership team the customers and
of course the CityFleet team
ldquoCityFleet collaborates daily to pro-
vide excellent service and fi nd solutions
to each challengerdquo he said ldquoOnce we had
built trust our customers were willing to
provide us with feedback and help us to
understand special project needs from an
operations perspectiverdquo
He also extends gratitude to his
peers ldquoThere are many fl eet profession-
als who donate their time and fl eet anal-
ysis to others in the industry All they
want in return is for another fl eet to be
successful and for the betterment of the
fl eet industry in generalrdquo he said ldquoThis
includes past and present fl eet manag-
ers manufacturers and our vendors Irsquod
like to thank all of those folks for giving
generously to the fl eet industryrdquo
Last he lends a gracious nod to all of
the fl eet families ldquoTheir encouragement
and support make it possible for us to come
to work and do well each dayrdquo he said
STRIVING FOR CONTINUED SUCCESS
As Hunt refl ects on his fl eet be-
ing named No 1 he looks to the hard
work of his team the hard work of his
100 Best competition and the drive the
100 Best program offered his fl eet in its
rise to success ldquoI am extremely proud
of our team both at CityFleet as well
as the bureaus we serve and how we
work together to meet the challenge of
delivering quality service in these tough
economic timesrdquo he said ldquoIt feels great
to be named the No 1 Fleet in North
America but humbling at the same time
All of the fl eets that entered the 100 Best
Fleets program are doing good things
and continue to improve every day The
program is great in that it provides fl eets
with a road map for progressrdquo
Always focused on continuous im-
provement Hunt is sure to celebrate the
success on behalf of the hard work of his
team but is also quick to set new goals
ldquoCityFleet has made a conscious effort
over the last few years to build up the core
foundation of business operationsrdquo Hunt
said ldquoNow we are ready to move forward
and explore new challengesrdquo
SOURCEJohn Hunt fleet manager City of Portland Ore E-mail johnhuntportlandoregongov
CityFleet employees log an average 27000 work orders per year and recent customer service scores have been steadily increasing
GF07_Winnerindd 20GF07_Winnerindd 20 7511 32018 PM7511 32018 PM
When it comes to alternative fuels propane is far and away the best alternative
855-4AUTOGAS
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22 Government Fleet JulyAugust 2011
The 4th annual Government Fleet
Expo amp Conference (GFX)
held at the San Diego Conven-
tion Center in Southern California
June 6-8 brought together more than
550 public sector fl eet professionals
and industry suppliers
Former MLB all-star pitcher Dave
Dravecky opened with an inspirational
keynote address and Denton Cinque-
grana senior markets editor at OPIS
gave a keynote speech on the state of
the fuel market The conference includ-
ed the 2011 Public Sector Fleet Man-
ager of the Year and ldquo100 Best Fleetsrdquo
awards ceremonies engaging presenta-
tions and panels featuring fl eet experts
numerous networking opportunities
more than 85 exhibit booths and a
chance to explore San Diegorsquos Gaslamp
Quarter
Next yearrsquos event is scheduled for
June 18-20 2012 at the Colorado Con-
vention Center in Denver
Event coverage and an extended
photo gallery are available at www
gfl eetcom Keywords GFX 2011
2011 EXPOUNITES FLEET PROFESSIONALS IN SUNNY SAN DIEGO
Three days of sessions keynote speeches and networking gave at-tendees ideas solutions to take back and test in their fl eets
(Above left) Aaron Alvarado from City of Tempe Ariz conducts a session(Above right) MLB all-star pitcher Dave Dravecky presents a keynote
A networking power session on ldquoFleet Challenges and Solutionsrdquo brought fl eet professionals together to help each other reach their common goals
A pre-session on best practices from the 100 Best Fleets title ldquoLeading the Wayrdquo drew a crowd of fl eet managers looking for ideas to become one of the ldquobestrdquo
GF07_GFXindd 22GF07_GFXindd 22 7511 32054 PM7511 32054 PM
Government Fleet JulyAugust 2011 23
PHO
TOS
CO
UR
TESY
STE
VE
RIL
EY
The GFX show fl oor was packed full of new vehicles and informative displays Attendees spent quality time on the show fl oor learning about new technology and innovations
The 2012 Chevrolet Caprice Police Patrol Ve-hicle was on display
Mitsubishirsquos iMiEV zero-emissions vehicle packs a lot of punch in its small package
MEMA brought an Altec AT37-G telescoping ar-ticulating aerial truck to the show fl oor
Ford and Azure Dynamics brought the Transit Connect Electric to the show
Chevroletrsquos new CNG van was on display which will also be available in an LPG version
LeasePlan amp NJPA sponsored a networking evening at the Hard Rock Cafe
(Above amp Below) At the fi rst opening recep-tion event attendees were given opportuni-ties to network and grab a bite to eat
(Above) EnviroGuard had its low polluting lawn mowers on display
(Left) Attendees had several op-portunities to visit with vendors
(Right) Informative displays and on-site product demos were pro-vided at several booths
GF07_GFXindd 23GF07_GFXindd 23 7511 32105 PM7511 32105 PM
24 Government Fleet JulyAugust 2011
FPAR00360_D209891_VINad_R03indd 1 6911 255 PM
WT0711fordpartsindd 1 61011 43215 PM
The 100 Best Fleets recognizes and rewards peak-performing fl eet operations in North America and identifi es and encourages ever-increasing levels of performance improvement
1 PORTLAND OR John Hunt CPFP 2490 400 7 77
NOTABLE ACCOMPLISHMENTS Despite constantly declining budgets the fl eet accelerated staff development and ramped up training to expand its collective knowledge base The effort dramatically improved repair turnaround times and customer satisfaction Fleet also successfully negotiated ASE Master technician pay doubled personal tool allowance expanded shop tools and increased technician salaries for 2012
2 SAN BERNARDINO COUNTY CA Roger Weaver CPFP 3500 400 6 83
NOTABLE ACCOMPLISHMENTS Implemented comprehensive centralization initiatives with major users (sheriff fi re special districts human services and public works) In response to the economic downturn the department reported cumulative savings andor cost avoidance of $4114135 (FY2010-11 year-to-date and estimated) Some of these reductions are ongoingrecurring from previous years for a grand total of $171 million over the last seven years A ldquoNew Employee Handbookrdquo covering County safety and departmental policies was produced and also reviewed annually during work performance evaluations with all current employees
3 CITY OF COLUMBUS OH Kelly Reagan 3035 2884 4 120
NOTABLE ACCOMPLISHMENTS The City is currently constructing what will be the Cityrsquos fi rst compressed natural gas (CNG) fueling station and the largest and only fast-fi ll CNG station with public access in Ohio The City also increased morale Investments in training and safety equaled tangible results in the morale of City technicians Currently 83 percent of City mechanics are ASE certifi ed 55 percent are Master ASEs (73 employees hold 543 ASE certifi cations) The City also obtained the ASE Blue Seal for the fourth time in 2011 Due to the Cityrsquos increased focus on training testing and safety it has been able to steadily reduce its parts and services expenses thus reducing billing to City agencies
4 CITY OF CONROE TX Thomas Higgs 300 193 1 6
NOTABLE ACCOMPLISHMENTS In 2010 the City implemented an Interlocal Agreement with two external customers adding a total of 75 vehicles without adding a technician and estimated revenues of $83000 or approximately 8 percent of current approved budget Internal fl eet availability was increased from 96 percent to 98-plus percent for internal customers The City saved additional funds by negotiations with parts suppliers for increased discounts and technology utilization It has maintained certifi cation as an ASE Blue Seal shop for the past four years and 100 percent of staff is ASE certifi ed
5 CITY OF CULVER CITY CA Paul Condran 582 32 1 38
NOTABLE ACCOMPLISHMENTS The City held its second Regulatory Technical Summit in 2010 bringing together reps from more than 50 citiesagencies and industry policy makers The fl eet has also accomplished a sustainable fl eet progression 85 percent of the heavy-duty fl eet operates on CNG 28 percent of light-duty overall on-road fl eet is alternative fuelhybrid The City re-powered 12 heavy-duty CNG transit buses with the newest Cummins CNG engines using a $360000 grant The City was also the winner of the 2010 NAFA Fleet Management Association Sustainable Fleet Award for heavy-duty fl eets and has consistently ranked in the top 20 ldquo100 Best Fleetsrdquo since 2004
6 POLK COUNTY FL Bob Stanton CPFP 2575 332 11 35
NOTABLE ACCOMPLISHMENTS The County insourced its third County municipal fl eet operation (City of Ft Meade Fla) into fl eet operations Since 2010 the County has absorbed three municipal fl eet operations The Countyrsquos vehicle leasing program has been expanded to include County municipal governments allowing municipalities to spread limited capital resources over a broader range of vehicles It began using Craigslistcom to sell parts from salvaged vehicle The County also formed and leads a local consortium consisting of the Polk School Board City of Bartow Fla local Florida DOT district offi ce and the County to explore a partnership to collectively bring CNG into the County
7 CITY OF MOLINE IL JD Schulte CPFP 182 215 1 11
NOTABLE ACCOMPLISHMENTS The City has completed negotiations with a vendor selected to remove all lead wheel weights from inventory and supply the City with lead-free weights All Allison World Transmissions have been converted to a fully synthetic fl uid and oil-drain intervals were extended on these units to a full four years All City technicians use laptops on their toolboxes with the ability to view a live dashboard feed for fi ve key performance indicators (KPIs) Technicians are now able to see shop turnaround time for work orders open work orders by status scheduled versus non-scheduled repairs technician productivity by percentage and work orders with potential comebacks
8 CITY OF COLORADO SPRINGS CO Tom Monarco 2468 2053 8 67
NOTABLE ACCOMPLISHMENTS In 2010 the City completed the upgrade of its fl eet information system partnering with one of its customers City Transit to share costs of the upgrade and training It completed its upgrade of the fuel system which consisted of upgrading 11 sites that dispense nearly 22 million gallons of fuel annually Through the use of fuel futures pricing in 2010 the City saved nearly $5 million Fleet has another fuel contract in place for 2011 that should save the City another $4 million
9 CITY OF LOS ANGELES CA Richard Coulson 6007 5102 29 421
NOTABLE ACCOMPLISHMENTS Through evaluating fl eet to ensure it is the right size for operations the City reduced total inventory by more than 900 units Parts expenditures were reduced by carefully identifying preventive maintenance (PM) schedules PM checklists were also revised to maximize technician effi ciency The City has also worked to educate policy makers regarding the ldquoscience of fl eet maintenancerdquo It invested time educating policy makers about the cause and effect relationships between deferring maintenance and deferring vehicle replacements as well as provided tours of fl eet facilities
TOP PUBLIC SECTOR SPONSORED BY
FLEETS RECOGNIZED
RANK FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
Now with Hillsborough County Fla
GF07_Directoryindd 24GF07_Directoryindd 24 7511 34425 PM7511 34425 PM
With 24-hour access FordPartscom allows you to fi nd everything you need anytime you want The VIN search feature is a simple solution to fi nding the exact part you need to get the job done right Therersquos no better way to order parts than FordPartscom
ANY FORD PARTANY TIME
Let VIN search do the work
And you can order any time mdash so therersquos less downtime
FPAR00360_D209891_VINad_R03indd 1 6911 255 PM
WT0711fordpartsindd 1 61011 43215 PMGF07_Directoryindd 25GF07_Directoryindd 25 7511 34427 PM7511 34427 PM
26 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
10 CITY OF RIVERSIDE CA Kris Martinez 1041 320 2 35
NOTABLE ACCOMPLISHMENTS Alternative-fuel use by City vehicles increased The total of alternative fuel in use by the City has increased by 12 percent from 43064 to 48893 gallons of CNG per month reducing air emissions and fl eet operating costs due to the low cost of CNG The percentage of alternative-fuel vehicles in fl eet has increased dramatically The number of targeted vehicle classes has increased from 53 percent to 72 percent and the percent of clean vehicles has increased from 69 percent to 89 percent The City also instituted a Green Action Plan with a goal to reduce mobile sources of pollution by 5 percent through programs and partnerships
11 CITY OF FT LAUDERDALE FL John Rencher 1230 290 1 51
NOTABLE ACCOMPLISHMENTS In 2010 the City concluded a three-year vehicle and equipment utilization study and fl eet right-sizing program resulting in annual budgetary savings of $222300 and capital expenditure savings of more than $13 million It purchased two new hybrid aerial bucket trucks to replace older models using a grant in the amount of $150272 The grant was also used for retrofi tting 730 vehicles with CANceivers a fuel interface device providing accurate fueling data and idle time Fleet also achieved savings from cannibalization of totaled vehicles Instead of auctioning vehicles at $200 per unit the vehicles are retained to be ldquoparted outrdquo to save on parts costs
12 CITY OF AUSTIN TX Gerald Calk 3800 1400 7 199
NOTABLE ACCOMPLISHMENTS Fleet performed a self-assessment identifying areas of concern with a special emphasis on internal controls and environmental compliance Once weaknesses were discovered the City worked on restructuring its organization to cover certain areas as well as ensure compliance with regulatory agencies By doing this self-assessment and aligning operational needs with the overall needs of the City fl eet was able to hire needed personnel to strengthen its organization The City was a recipient of the 2011 NAFA Fleet Management Association Sustainable Fleet award and four of six service centers are ASE Blue Seal certifi ed
13 CITY OF FAYETTEVILLE AR Dennis Pratt 322 236 1 17
NOTABLE ACCOMPLISHMENTS The City continued with its green initiatives in 2010 purchasing one hydraulic launch assist (HLA) Solid Waste side loader started full use of re-refi ned oil with Micro Green oil fi lters and continued with oil sampling driving change intervals The City started using its fl eet information system graphics module to store wiring diagrams warranty and other service information and started using an online vehicle auction company to sell surplus fl eet vehicles Team members have continued their training with increased ASE and EVT certifi cations
14 MANATEE COUNTY FL Michael Brennan 849 499 3 35
NOTABLE ACCOMPLISHMENTS The County revised its preventive maintenance program increasing PM-generated repairs by more than 35 percent while maintaining a 93-percent fl eet availability average It continued reassignment of underutilized units reducing capital spend by more than $800000 The County was also award a $159 million grant for a new central maintenance and transit operations facility Team technicians also placed fi rst in a maintenance competition sponsored by the Florida DOT winning the ldquoknowledge examrdquo The County has also continued a leading role in the County-wide ldquoGreen Teamrdquo promoting environmental stewardship across departmental lines
15 CITY amp COUNTY OF DENVER CO Ernie Ivy 1233 194 7 93
NOTABLE ACCOMPLISHMENTS The Denver Fleet Management Division completed implementation of a new fl eet management software system converting 15 years of historic data and adjusting operations to best utilize the systems features It moved to a City-wide system for tracking procurement streamlining the purchase of parts and materials and increasing accountability The Division also opened a new fl eet facility that is anticipated to be LEED Gold certifi ed and will incorporate employee ideas for improving operations and enhancing customer service
16 CITY OF SACRAMENTO CA Keith Leech 2214 592 6 104
NOTABLE ACCOMPLISHMENTS The City upgraded its Fleet Management Technology Toolkit which are AssetWorks Fleet Focus (M5) and Fuel Focus technology upgrades that provide multiple enhancements and integrations to gather format and disseminate information to establish the business intelligence required to make data-driven decisions Itrsquos return-on-investment (ROI) analysis demonstrated an annual benefi t of $720000 after a pilot program with Zonar GPS telematics and more than $700000 after outsourcing parts management to NAPA Integrated Business Solutions (IBS) The City also participated in a multi-agency municipal project that benchmarked fl eet costs and statistical trends including fl eet utilization fuel consumption and emissions
17 CITY OF FORT WORTH TX Wayne Corum 2990 463 3 108
NOTABLE ACCOMPLISHMENTS The City competed in a managed competition process for vehicle maintenance and was retained as the maintenance provider for the City It is fi nalizing and implementing a National Fuel Contract In the fi rst six months 16 different government agencies from four states have already utilized the contract The City is continuing to expand alternative-fuel use with investments into fueling infrastructure (ethanol propane and electric) and alternative-fuel vehicle acquisitions (hybrid electric and propane)
18 CITY OF ROCHESTER NY Michael Quattrone 2074 205 1 79
NOTABLE ACCOMPLISHMENTS The City completed the Government Fleet Management AllianceFleet Counselor Services certifi cation program at 97 percent It is continuously working on the Divisionrsquos Policy and Procedures manual The City has more than 125 management-approved policy and procedures in 16 different categories providing employees with clarity in City goals daily work and delivering managementrsquos expectations It also developed service level agreements (SLAs) with all customers including seasonal SLAs
19 CITY OF EUGENE OR Tony Jobanek 558 101 1 28
NOTABLE ACCOMPLISHMENTS The Cityrsquos Fleet Services section recently became an Eco-Biz certifi ed fl eet facility The goal of the program is to prevent and minimize pollution generated by small businesses in the Lane County Ore area It implemented a dashboard system that provides key information in a timely manner The City is also proactively in pursuit of an electric technology demonstration program It was identifi ed by the State as one of the fi rst public organizations to participate in demonstration testing of the Toyota plug-in Prius hybrid-electric sedan Mitsubishi iMiEV all-electric sedan and is scheduled to purchase a Nissan LEAF all-electric sedan in summer 2011
20 CITY OF DENTON TX Mike Ellis 615 202 1 21
NOTABLE ACCOMPLISHMENTS The City opened a new alternative-fuel site and began dispensing biodiesel and ethanol products with the projected annual purchase of 664000 gallons of biodiesel and at least 40000 gallons of E-85 It has converted 72 percent of its fuel purchases to biodiesel It deployed fi ltration systems on all landfi ll and refuse equipment to increase oil drain intervals which reduces labor cost and conserves oil while improving reliability It also developed an in-house mentoring program designed to increase productivity effi ciency and knowledge by partnering a less-experienced technician with an ASE-certifi ed Master Technician
RANK FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
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GF0711discreteindd 1 7111 91525 AM
INVERS Mobility Solutions bull 6047421145 bull 8663080091
FF0909inversindd 1 9909 21000 PMGF12-54_1-6HouseADindd 1 122910 95043 AM
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28 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
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THE FOLLOWING FLEETS LISTED ALPHABETICALLY HAVE BEEN JUDGED AMONG THE 100 BEST FLEETS IN THE NORTH AMERICA
FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
ALACHUA COUNTY FL Ray Griffi n CPM 306 416 2 16
NOTABLE ACCOMPLISHMENTS Implemented ldquo20-percent by 2010 Reduction Planrdquo demonstrating how the County can reduce fuel consumption by 20 percent by 2020 Created Fleet Management Comprehensive Plan an administrative procedure booklet that outlines policies and fl eet management practices and reduced take-home vehicles by 52 percent
ALAMEDA COUNTY CA Doug Bond 1093 0 3 13
NOTABLE ACCOMPLISHMENTS Wrote and implemented new County Ordinance that updated and enhanced vehicle-use polices Reduced fl eet by 80 under-utilized vehicles (7-percent reduction) and replaced 29 vehicles with alternative-fuel units for a savings of $741129 for this fi scal year
ARAPAHOE COUNTY CO Randy Campbell 357 483 2 20
NOTABLE ACCOMPLISHMENTS Initiated full electronic pre- and post-trip inspection program for units that require inspection under Federal Motor Carrier Safety Administration (FMCSA) and Colorado state law The system enables a ldquorepair-before-failurerdquo strategy that lowers operating costs and increases compliance
ATLANTIC COUNTY UTILITIES AUTHORITY NJ Gene Petitt 113 70 2 13
NOTABLE ACCOMPLISHMENTS The County opened a compressed natural gas (CNG) fueling station using $19 million in grant funding to build the facility along with the incremental costs of purchasing 15 CNG vehicles Also implemented green vehicle purchasing and anti-idling policies
AUGUSTA-RICHMOND COUNTY GA Ron Crowden 1265 1259 4 49
NOTABLE ACCOMPLISHMENTS Fleet management shifted procurement funding for public safety vehicles from the General Fund - Capital Outlay to Sales Tax (a shift of $12 million) increasing the number of public safety vehicles purchased over the next fi ve years Allowed contractor to insource repair work for local branch of Salvation Army
CITRUS COUNTY FL Michael Webster 397 165 1 12
NOTABLE ACCOMPLISHMENTS Began education and training program for all user departments within the County Recorded an example of a proper pre-trip inspection of a vehicle and heavy-equipment Also implemented ldquoContinuous Quality Improvementrdquo concept to encourage and promote a more business-like approach to fl eet
CITY OF ALCOA TN Steve Hillis 266 59 1 3
NOTABLE ACCOMPLISHMENTS Instituted an all-staff certifi cation policy for ASE certifi cations Initiated a monthly City-wide Fleet FOCUS report to the management of all user departments covering costs and operational effi ciencies
CITY OF AMES IA Paul Hinderaker 203 80 1 10
NOTABLE ACCOMPLISHMENTS Initiated a system to aggressively reduce past-due PM work allowing technicians to take responsibility for part of a list of overdue items Purchased new independently moveable vehicle lifts which reduces outsourcing work on large vehicles
CITY OF ANAHEIM CA Karl Hopfer 755 535 1 34
NOTABLE ACCOMPLISHMENTS Implemented monthly newsletter highlighting staff accomplishments and special activities as well as a second peer-based employee recognition program Staff training was increased to 18 hours per person minimum through use of in-house cross training and vendor-provided training
CITY OF BELLEVUE WA Peter Bednar 672 369 1 20
NOTABLE ACCOMPLISHMENTS In fi nal phase of $18 million shop modernization project increasing number of work bays per technician from 16 to 23 Utilized $530000 in grant money to help purchase 76 hybrid vehicles Upgraded to a Web-based fl eet management system and issued each technician a 10-inch laptop for ldquoon the fl yrdquo access to fl eet management system
CITY OF BOISE ID Craig Croner CPFP 890 409 5 15
NOTABLE ACCOMPLISHMENTS Completed fi rst year of fully centralized Mobile Fleet Equipment operations resulting in net savings for Parks Dept of 12 percent over 2009 Implemented a city-wide used-vehicle procurement contract Also implemented a centralized Web-based motor pool system at multiple locations around the City
CITY OF CHICAGO IL Patrick Harney 7862 3664 14 635
NOTABLE ACCOMPLISHMENTS Instituted a three-year light-duty vehicle reduction plan for a total end-of-project savings of approximately $1 million Added parts and service lines to new-vehicle and equipment purchase contracts allowing fl eet to receive maintenance services from same contractors from which the City purchases new vehicles and equipment
CITY OF CONCORD NC Daniel Nuckolls CAFM 797 84 1 12
NOTABLE ACCOMPLISHMENTS Introduced Intranet page that allows customers to request services online search work orders and view PM and cost information per vehicle Program was created in-house and at no cost Added fi rst ROUSH propane-powered truck to fl eet operating out of the City airport
CITY OF DURHAM NC Larry Cash 1357 345 3 52
NOTABLE ACCOMPLISHMENTS Embraced Cityrsquos ldquoCulture of Servicerdquo concept based on a three-prong approach service to the customer service to the community and service to the staff City promoted a customer appreciation day which included door prizes and a light breakfast
CITY OF EDMONTON AB Steve Rapanos 3731 697 13 640
NOTABLE ACCOMPLISHMENTS Built a transit bus garage with LEED Silver certifi cation obtained National Safety Mark certifi cation implemented a coolant management system changing the entire fl eet to long-life anti-freeze and engineered a portable detachable winch assembly for pulling ldquodeadrdquo vehicles onto a hoist
GF07_Directoryindd 28GF07_Directoryindd 28 7511 34428 PM7511 34428 PM
Gain SomePerspective
Your Fleet Consulting Experts
Fleet Consulting Fleet Sof tware Fleet Management Services
Take a Fresh Look at Your Fleet OperationAt Fleet Counselor Services we have spent more than 20 years developing the expertise analytics and software you need to optimize your eet operationWersquore on your side
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GF05-2011
GF05-20fcs_fpindd 1 51811 32202 PM
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30 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
GF0611gfx_sponsorsindd 1 51711 101722 AM
CITY OF FAIRFIELD CA David Renschler CPFP 261 139 1 14
NOTABLE ACCOMPLISHMENTS Installed new GFI Genfare electronic fare boxes on all 56 transit coaches in just three days The City imposed mandatory furlough of 26 days on City employees eliminating 23 vehicles due to under-utilization Also the City extended oil change intervals from 3000 to 5000 miles
CITY OF FARGO ND Harold Pederson 446 324 2 37
NOTABLE ACCOMPLISHMENTS Implemented bar coding of all inventory in both maintenance shops Scheduled four days of additional training in the inventory portion of the Cityrsquos fl eet management software for parts staff which are actively reviewing and liquidating seldom-used and obsolete parts inventory
CITY OF FT WAYNE IN Larry Campbell CPFP 1088 438 2 28
NOTABLE ACCOMPLISHMENTS Developed fi rst-of-its kind hybrid sewer jet truck working with International Eaton and Sewer Equipment of America Continued purchasing additional hybrid vehicles added new LED lights to fueling island for a 77-percent energy savings and removed lead wheel weights from tires for steel weights
CITY OF GOODYEAR AZ Richard Sweepe 354 16 1 6
NOTABLE ACCOMPLISHMENTS Conducted quarterly utilization reviews resulting in $185000 in savings due to removal of under-utilized units Re-purposed trucks from use by Water Division for an eighth of the cost of new vehicles Streamlined vehicle specifi cations
CITY OF HENDERSON NV Robert Murnane 1057 240 1 21
NOTABLE ACCOMPLISHMENTS Started a car-sharing motor pool at City Hall campus implemented the EJ Ward fuel management system at two main fuel locations revised vehicle replacement schedules implemented fl eet downsizing project and entered into joint service agreement with neighboring jurisdiction to handle police motorcycle maintenance
CITY OF IRVING TX Ramiro Lopez 803 127 2 19
NOTABLE ACCOMPLISHMENTS Enhanced communications among staff and customers with focus groups and frequent meetings Cost savings are being realized through fuel pricing fuel conservation and position responsibility enhancements Implemented technician accountability controls increasing performance and fl eet availability
CITY OF KAMLOOPS BC Ian Hammond 292 147 1 19
NOTABLE ACCOMPLISHMENTS Initiated a pilot program to explore hydrogen as an alternate fuel Contracted with a Vancouver Island-based company to install an on-demand hydrogen generator on one of the Cityrsquos service trucks Pilotrsquos initial results show dramatic decreases in CO2 and NOx Staff is certifi ed to perform hydrogen conversions
CITY OF LAKELAND FL Gary McLean CPFP 1088 190 1 30
NOTABLE ACCOMPLISHMENTS Rebuilt vehicle replacement process teaming with departmental leadership and Cityrsquos fl eet Utilization Management Committee (FUMC) Down-sized administrative vehicles reducing purchase and fuel costs Established new auction contract and one-time repair limits as well as $500 repair limit on ldquosparerdquo vehicles
CITY OF LITTLE ROCK AR Wendell Jones 1060 160 2 70
NOTABLE ACCOMPLISHMENTS Increased number of workstations to one cloud computer workstation per technician (from one or two in each shop) Recently began a self-evaluation and improvement plan utilizing Fleet Sentinel Management program
CITY OF LONG BEACH CA Leslie Horikawa 1591 68 8 85
NOTABLE ACCOMPLISHMENTS Implemented rigorous campaign to bring maintenance program to 94-percent completion rate reaching a high of 96 percent Keeping a cap on overtime expenditures and rotating staff and providing opportunities to gain skills in various positions Implementing a loaner pool program as part of a vehicle reduction plan
CITY OF MARIETTABLW GA Scott Lawler 557 104 1 14
NOTABLE ACCOMPLISHMENTS Established an internal online customer survey after vehicleequipment is repaired Focused on preparing and receiving a signed service level agreement (SLA) from Power Utility department which was completed within one year Purchased software allowing fl eet to upload latest service bulletin fi x for re-fl ashing a vehiclersquos ECU
CITY OF MESA AZ Peter Scarafi otti CDM CAFM CEM CPFP 1450 50 2 76
NOTABLE ACCOMPLISHMENTS Warranty Recovery Program is on track to recover more than $600000 in warranty YTD in 2011 recovering $433000 in 2010 Shop employees have more than 300 ASE certifi cations and City has received Clean Cities Coalition Clean Air award for past eight years
CITY OF MIAMI FL Jose Davila Sr 1951 178 1 67
NOTABLE ACCOMPLISHMENTS Improved employeemanagement relations Moved stockroom management in-house Took on yearly inspection of almost 500 commercial hauler trucks Changed the way the City gauges itrsquos employees productivity
CITY OF NEW YORK DCAS NY Stephen Weir 2127 80 0 9
NOTABLE ACCOMPLISHMENTS Spearheaded a number of green initiatives to established NYC as premier Green City in US including commitment to receive 50 Chevrolet Volts by June secure 10 of the fi rst Ford Transit Connect Electric vehicles and secure a no-cost two-year lease for 10 Navistar eStar electric trucks
CITY OF NEW YORK PARKS amp REC NY Keith Kerman 1863 774 8 60
NOTABLE ACCOMPLISHMENTS Completed Agencyrsquos second pilot of B-50 fuel this time for all diesel vehicles in Borough of Staten Island Parks uses B-20 in all vehicles Expecting delivery of fi ve Chevrolet Volts and fi ve Navistar Class 4 all-electric vans for use in playground repair two International hybrid buses and 11 Kenworth hybrid medium-duty trucks
CITY OF OCEANSIDE CA Jeffery Hart 458 25 1 14
NOTABLE ACCOMPLISHMENTS Underwent complete management and offi ce staff change Changed vehicle check-out processes after repairs cross-training staff in areas of emergency vehicles fi re apparatus off-road equipment and fabrication igniting new wave of training opportunities Also ramped up safety program and converted below-ground tanks to biodiesel
CITY OF ROANOKE VA Kenneth Bernard 600 250 1 25
NOTABLE ACCOMPLISHMENTS Implemented new equipment including a Versus scanner 450 kW standby generator Aerosol can recycling unit and nitrogen generator for tire service Also upgraded the shop to be WiFi capable Established positive sustainable maintenance practices and have developed a team with a solid culture
FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
GF07_Directoryindd 30GF07_Directoryindd 30 7511 34429 PM7511 34429 PM
Thank you to the 2011 Sponsors of
wwwGovFleetExpocom
GFX05
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MARK YOUR CALENDAR FOR NEXT YEAR
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05-0311
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PREMIER SPONSOR MAJOR SPONSORS
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32 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
PROTECT YOUR FLEET
GF0711auditindd 1 7111 92820 AM
CITY OF SAN ANTONIO TX Florencio Pena 3715 1075 7 171
NOTABLE ACCOMPLISHMENTS Installed automatic vehicle location (AVL) in approximately 250 Solid Waste Management automated side-loader trucks Currently reviewing equipment lifecycles for many vehicle classes In FY2010 City passed environmental ordinance requiring vehicle purchases to be the most environmentally responsible equipment available
CITY OF SANTA ANA CA Rick Longobart 900 300 1 36
NOTABLE ACCOMPLISHMENTS Developed a cohesive work unit and camaraderie to overcome fi nancial shortfalls City proved in-house maintenance was more cost effi cient than outsourcing functions Demonstrated a $500000 savings through utilization effi ciency and improved communication
CITY OF SUFFOLK VA Jason LaLonde 1100 250 1 22
NOTABLE ACCOMPLISHMENTS With support and assistance from Dept of Budget and Strategic Planning a fl eet chargeback methodology information session was presented to all internal and external customers detailing expense and revenue steam on all facets of fl eet management Outfi tted all recently purchased equipment with LED lighting for increased visibility
CITY OF TAMPA FL Tim Perry 2682 218 2 57
NOTABLE ACCOMPLISHMENTS Authored revised City-wide Vehicle Operations policy which includes provisions for anti-idling cell phone and tobacco use driver training etc Took on responsibility for Tampa Fire Rescuersquos non-combat vehicles and equipment in 2009 completing integration in 2010 Also utilized outside vendor for heavy-tire road calls
CITY OF TEMPE AZ Aaron Alvarado 800 250 2 30
NOTABLE ACCOMPLISHMENTS Implemented ldquoThe Four Disciplines of Execution (4DX)rdquo by Franklin Covey At the City manager level guidance was put out to initiate an internal operating system to begin to change the culture and mind-set of all City departments
CITY OF THOUSAND OAKS CA Larry McKinney 205 405 1 11
NOTABLE ACCOMPLISHMENTS Implemented the following recycled fi lters and anti-freeze used retread tires eliminated lead wheel weights installed new busvehicle wash that uses recycled water installed a 60000-lb bus lift reorganized fl eet warehouse initiated employee and customer service surveys and created online equipment purchase calendar
CITY OF VANCOUVER BC Doug Smith 1680 280 4 240
NOTABLE ACCOMPLISHMENTS Introduced a ldquoMake vs Buyrdquo policy to determine what work should be done in-house versus outsourced Participated in public and private fl eet benchmarking projects Analyzed key performance indicators (KPIs) through fl eet management reports Introduced new fl uid storage and electronic fl uid dispensing management system
CITY OF WILMINGTON DE Ed Stone 593 26 1 14
NOTABLE ACCOMPLISHMENTS Initiated ldquoFast Fleet Loanerrdquo pool program reduced fl eet size by 26 percent for $57000 fuel savings and $391000 capital expenditure savings lowered average fl eet age by one year resulting in $10000 approximate fuel savings lowered fl eetrsquos carbon footprint by replacing 30-percent of trash trucks and retrofi tting 27 additional trash and dump trucks
COLLIER COUNTY FL Daniel Croft 766 391 4 26
NOTABLE ACCOMPLISHMENTS Utilized totaled ambulance and transit bus for parts versus salvage saving more than $30000 in ambulance and $20000 in transit bus parts and components Built and opened vehicle washing system allowing fl eet to clean largest trucks and equipment Also one technician was selected as the State of Florida Bus Mechanic of the Year
COLORADO DEPT OF PERSONNEL ADMIN Kathy Nesbitt 6000 200 3 13
NOTABLE ACCOMPLISHMENTS Completed installation of State-owned E-85 pumps at the downtown Denver motor pool and designed and deployed E-85 tanks at three locations Currently coordinating deployment of 20 all-electric vehicles and developed a petroleum-reduction rebate program returning funds totaling $500000 to State user agencies
COUNTY OF RIVERSIDE CA Robert Howdyshell 4116 0 7 52
NOTABLE ACCOMPLISHMENTS Taking part in initiatives to lead to right-sizing the fl eet and reducing vehicle miles traveled Began right-sizing efforts in April 2010 with identifi cation of all under-utilized vehicles based on mileage versus repair costs totaling 298 vehicles removed from service and sold with 37 additional vehicles retired and sent to auction
COUNTY OF SONOMA CA David Head 1157 196 3 21
NOTABLE ACCOMPLISHMENTS Began process to outsource parts operation to NAPA IBS with no on-site staffi ng required due to use of NAPA and fl eet-based computers Costs were reduced 15-35 percent on most parts staffi ng costs were reduced by more than $230000 and the number of invoices processed per month was reduced from hundreds down to one
DAKOTA COUNTY MN Kevin Schlangen 242 74 1 12
NOTABLE ACCOMPLISHMENTS Developed and implemented fl eet operations and Fleet LockoutTagout procedure manuals as well as implemented Voyager fuel card program Constructed 55000 sq-ft fl eet storage addition to Empire campus with geothermal heating system Also expanded insourcing of fl eet services to three additional fl eets without additional staff
DISTRICT OF COLUMBIA WATER amp SEWER AUTHORITY OZ Fuller 583 1000 2 29
NOTABLE ACCOMPLISHMENTS Implemented green product purchasing and usage initiatives including vehicle lube touch-up paints brake cleaning sprays and other cleaning items Purchasing several electric charging stations for electric vehicle use and have FY-2011 vehicle purchase plans for at least 41 additional alternative-fuel vehicles
EUGENE WATER amp ELECTRIC BOARD OR Gary Lentsch 219 54 1 10
NOTABLE ACCOMPLISHMENTS One of the fi rst fl eets to measure hydraulic system ISO cleanliness and moisture while still on the vehicle Shop is currently being certifi ed toward LEEDrsquos Gold standard Implemented idle and fuel-reduction policy obtaining a 103-percent reduction in fossil fuel usage (over 2009) Also reduced take-home vehicles to on-call staff only
HARFORD COUNTY MD Warren Patrick 1015 123 2 22
NOTABLE ACCOMPLISHMENTS Dramatically increased revenue by implementing new surplus vehicle sales process The new process works not only for fl eet vehicles and equipment but offi ce furniture computers etc Utilize a 27-month historical database to maintain an optimum replacement and disposal schedule
FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
GF07_Directoryindd 32GF07_Directoryindd 32 7511 34435 PM7511 34435 PM
This comprehensive guide contains information on how to
- prevent auditing
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PROTECT PROTECT YOUR FLEETYOUR FLEET
Prevent an audit of your fl eet operations with the
Public Fleet Audit ndash A Self Assessment Checklist
GF0711auditindd 1 7111 92820 AMGF07_Directoryindd 33GF07_Directoryindd 33 7511 34437 PM7511 34437 PM
34 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
GF0611toolboxindd 1 51311 114257 AM
HOUSTON INDEPENDENT SCHOOL DISTRICT TX Mark Swackhamer 2068 60 6 150
NOTABLE ACCOMPLISHMENTS Increasing number of cameras on 647 buses from two to four All buses support and police vehicles will have telematics for a total count of 1910 units Adding particulate traps to a percentage of buses Also partnering with University of Houstonrsquos Texas Diesel Testing and Research Center on emerging emissions reduction technologies
IDAHO NATIONAL LABORATORY ITS Scott Wold 671 467 2 152
NOTABLE ACCOMPLISHMENTS Replaced almost 75 percent of fl eet with fl ex-fuel vehicles (FFVs) and put 20 new hybrid-electric sedans and SUVs into service for total of 47 hybrid vehicles Began renewing aging bus fl eet increasing fuel economy by 20 percent and carrying 1 additional passenger per vehicle Mini-motor coaches planned to improve fuel mileage by 50 percent
CITY OF INDIANAPOLIS IN John Williams 4397 905 3 106
NOTABLE ACCOMPLISHMENTS Used over 20 key performance indicators (KPIs) to manage 5300 vehicles and pieces of equipment focusing on fi ve areas daily fl eet availability PM and repair operations supply and services administrative operations and customer service Also currently employ 13 ASE Master technicians
JOINT BASE LEWIS MCCHORD FLEET OPERATION WA Michor Gentemann 62 3500 3 100
NOTABLE ACCOMPLISHMENTS Continued to improve fl eet management information system (FMIS) to track man hours spent servicing vehicles and to review the Military Expenditure Limit helping to estimate costs Implemented new inspection process that saves time by pre-evaluating a vehicle before its pulled out of service and brought into the repair shop
KING COUNTY FLEET ADMINISTRATION WA Jennifer Lindwall 1950 364 2 76
NOTABLE ACCOMPLISHMENTS Acquired several clean vehicles including a hybrid service truck that has netted a 30 percent improvement in fuel effi ciency and two hybrid bucket trucks The purchase was offset with $120500 in grants The County fl eet has been right-sized by eliminating 43 under-utilized vehicles and has increased the use of shared vehicles
KNOX COUNTY TN Phillip May 1113 217 2 20
NOTABLE ACCOMPLISHMENTS Reduced total expenditures by 4 percent total department charges by 6 percent fuel usage by 5 percent and parts inventory by 24 percent while increasing production by 6 percent and improved turnaround time by 8 percent The shop earned its second Automotive Service Excellence (ASE) Blue Seal Certifi cation
MONROE COUNTY NY Melvin Rose 940 160 1 17
NOTABLE ACCOMPLISHMENTS Cooperative public-private partnership with Rochester Institute of Technology served as the model for the recently approved E-15 by the federal government Green initiatives and inter-municipal cooperation has led to increase in use of green vehicles reduction of duplicate equipment and the construction of green fueling stations
MONTEREY COUNTY CA Thomas Abear 2074 85 5 18
NOTABLE ACCOMPLISHMENTS Increased the number of hybrids in the Countyrsquos fl eet including hybrid pickup trucks and introduced biodiesel and retired or retrofi tted nearly 100 percent of on-road diesel vehicles with particulate trap fi lters Gave staff additional training opportunities through use of in-house kiosk to access online courses
MONTGOMERY COUNTY MD DEPARTMENT OF GENERAL SERVICES
Millie Souders 2297 0 1 45
NOTABLE ACCOMPLISHMENTS Instituted a fl eet performance improvement program utilizing employee input These employee-driven ideas netted improvements in key performance requirements including increasing police vehicle and administration vehicle availability and preventive maintenance completed in 24 hours to 987 percent
NEW YORK CITY POLICE DEPARTMENT NY Gregory Dimesa 8067 0 13 453
NOTABLE ACCOMPLISHMENTS Developed a proactive preventive maintenance program which compares maintenance history with current fueling mileage showing a 1-percent overall decrease in out-of-service rate and a 12-percent reduction in vehicles requiring a tow The Department is acquiring 373 more hybrid vehicles to join the 477 already in service
NORTH DAKOTA DOT STATE FLEET SERVICES ND Paul Hanson 3329 0 8 11
NOTABLE ACCOMPLISHMENTS Switched to synthetic transmission fl uid in the heavy trucks with automatic transmissions cutting required fl uid changes per year by a third and saving an estimated 1200 gallons of transmission fl uid and 450 man hours per year Also switched to purchasing heavy trucks with synthetic gear lube saving an estimated 750 gallons annually
PALM BEACH COUNTY FLA Douglas Weichman CAFM 2141 1584 3 60
NOTABLE ACCOMPLISHMENTS Implemented replacement rating system that was above the established replacement guidelines and established low-utilization reports to help make asset reduction decisions and stretch lifecycles In addition began purchasing low-rolling resistance tires and BOLT-brand locks for utility-type vehicles to help with key control
PALM BEACH COUNTY SHERIFFrsquoS OFFICE FL Alan Lane 2500 1300 3 32
NOTABLE ACCOMPLISHMENTS Increased focus on deputy safety with tires and brakes replaced on pursuit-type vehciles on a more regular basis eg if tires are worn to 532nds or brake pads are less than 6mm Repair intervals have been increased to a four month 4000 mile schedule saving about $400000 in the Departmentrsquos annual budget
PASCO COUNTY BOARD OF COUNTY COMMISSIONERS FL
Stephen McNaughton CAFM 966 920 3 39
NOTABLE ACCOMPLISHMENTS Implemented a Generator Task Force Program to align generator procurement disposal maintenance fueling and to maintain awareness of generator actions or agreements that impact County interests The fl eet uses a Specifi cation Committee as part of the process of procuring vehicles and equipment for the County
PRINCE GEORGErsquoS COUNTY MD Richard Hilmer 3243 12 2 57
NOTABLE ACCOMPLISHMENTS Due to a 20-percent reduction in staff caused by the recession the fl eet had to turn to upfi tting contractors to outfi t its latest group purchase of police vehicles Following this model 328 police vehicles were outfi tted for a savings of over $460000 in 2011 alone
PRINCE WILLIAM COUNTY VA Matthew Villareale 1107 177 1 35
NOTABLE ACCOMPLISHMENTS Fleet management increased its review of performance data and trends including the length of time by department that each vehicle has been in for service allowing for trending and shifting of priorities The fl eet maintained its E3 (Exemplary Environmental Enterprise) status with the Environmental Excellence Program
FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
GF07_Directoryindd 34GF07_Directoryindd 34 7511 34437 PM7511 34437 PM
USE THE FLEET TOOLBOX TO
Compare your eet using a bull robust benchmarking tool Analyze labor rates bull Reduce vehicle downtimebull Benchmark staf ng against similarly sized eetsbull Ensure JIT inventory processesbull Determine facility size requirementsbull Project employee and labor costsbull Network con dentially with other eet managersbull Review RFP samples and policy manualsbull Join a community of professionals with challenges bull similar to your own at www eettoolboxcom
Ensure JIT inventory processesbull
USE THE FLEET TOOLBOX TO
Compare your eet using a bullrobust benchmarking toolAnalyze labor rates bullReduce vehicle downtimebullBenchmark staf ng against similarly sized eetsbull
INTRODUCING
Equipped with all the tools you need to run an efficient fleet
DEVELOPED BY
GF Toolbox concept FINALindd 1 51311 110342 AM
GF0611toolboxindd 1 51311 114257 AMGF07_Directoryindd 35GF07_Directoryindd 35 7511 34439 PM7511 34439 PM
36 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
wwwfleetcertificationcom
Certify Your Fleet Operation
GF0711certificationindd 1 7111 100056 AM
RICHLAND COUNTY SC William Peters 1147 106 1 24
NOTABLE ACCOMPLISHMENTS Provides weekly fl eet status report to County administrators about vehicle availability and preventive maintenance services performed The fl eet division was instrumental in the development of the Countyrsquos Air Quality policy
SALT RIVER PROJECT AZ Jim Wood 1945 207 6 86
NOTABLE ACCOMPLISHMENTS By using fuel hedging the Department has remained close to its projected budget despite the volatility of the market Transportation Services was 3-percent under budget due in part to staff reductions and careful budget management
SAN ANTONIO WATER SYSTEM TX David Kilbourne 450 724 5 49
NOTABLE ACCOMPLISHMENTS Implemented a fuel card test program allowing drivers to use commercial stations and a GPS test program to monitor location and vehicle operations Set up a sewer cleaning equipment preparation team increasing line cleaning crew time by 40 minutes each day
SANDIA NATIONAL LABORATORIES FLEET SERVICES NM
Mark Crawford 808 2050 4 47
NOTABLE ACCOMPLISHMENTS Received the 2010 GreenGov Presidential Award for involvement in developing constructing and testing a solar-powered cart Uses a driving simulator to help train drivers through a series of computer-generated real-world scenarios
SKOOKUM FORT RILEYGSA WA Michael Powell 1211 380 1 7
NOTABLE ACCOMPLISHMENTS Introduced electric vehicles for use low-mileage use Provides detailed fl eet information to managers including VIN license tag information and the last preventive maintenance date
SNOHOMISH CO PUBLIC WORKS FLEET MGT DIV WA
Allen Mitchell 896 393 3 49
NOTABLE ACCOMPLISHMENTS Sold and redeployed 75 under-utilized vehicles reducing fl eet expenses by $827863 Reduced GHG emissions by 85 percent increasing the Departmentrsquos Evergreen Fleets program rating from a three- to four-star rating on the fi ve-star scale
STATE OF DELAWARE FLEET SERVICES DE Terry Barton 2344 0 0 37
NOTABLE ACCOMPLISHMENTS Because it has no operating repair or fueling facilities Fleet Services provides vehicles for $2645 per day including fuel maintenance 247 roadside assistance EZ Pass and GPS tracking Upgrades to the central operation system will increase ability to make reservations via the Internet freeing up fl eet resources
STATE OF GEORGIA DEPT OF ADMINISTRATIVE SERVICES GA
Ed Finnegan 21670 228 146 4
NOTABLE ACCOMPLISHMENTS Rolled out the ARI Insights Vehicle Mgmt System four months ahead of schedule Arranged to have a permanent rental car from Enterprise placed at state agency that did not qualify for an additional vehicle for a savings of $10000 a 23 percent drop from fees spent the previous years for the rental and staff pick-up and drop-off time
STATE OF KENTUCKY KY Forrest Banta 4723 0 1 28
NOTABLE ACCOMPLISHMENTS As part of the governorrsquos Smart Government Initiative the division is reviewing vehicle usage the possibility of self-insurance revising the take-home vehicle policy and establishing a short-termdaily rental contract The division purchased 125 alternative-fuel vehicles for an average increase in fuel economy of 55 mpg
TOWN OF BUCKEYE AZ Michael DePaulo 231 45 1 5
NOTABLE ACCOMPLISHMENTS Made the decision to outsource on-callafter-hours service for a total cost of $263 a savings of more than $13000 from the previous year Established a motor pool that included eight vehicles for all Town departments
UNIVERSITY OF CALIFORNIA DAVIS CA Richard Battersby 1000 300 1 26
NOTABLE ACCOMPLISHMENTS Through careful analysis and planning lowered operating expenses by 17 percent or $12 million To assist its customers and leadership the department developed an extensive array of fl eet metrics and reports designed to better enable vehicle and transportation decisions
UNIVERSITY OF WASHINGTON WA Jolie Tahara 653 0 1 18
NOTABLE ACCOMPLISHMENTS Reduced the number of yearly scheduled preventive maintenance visits by 30 percent with an overall fl eet availability of 95 percent Fleet services purchased fi ve hybrid step-vans and one hybrid paratransit shuttle to reduce both operating costs and CO2 emissions
VEHICLE AND TRAVEL SERVICES DEPARTMENT OF TECHNOLOGY MANAGEMENT amp BUDGET STATE OF
MICHIGAN MIJoyce Van Coevering 6910 308 1 32
NOTABLE ACCOMPLISHMENTS Streamlined the motor pool reservation system giving users 24-hour access to VTS vehicles The system FleetCommander tracks real-time utilization and displays graphs gauges online forms and a wide variety of reports based on consistent normalized data
WAKE COUNTY NC Thomas Kuryla 873 90 1 15
NOTABLE ACCOMPLISHMENTS Implemented a fuel management software system which allows employees to fi ll up without a fuel card and prevents misuse of County resources The system also collects data through the vehicle OBD connection such as odometer readings idle time run time and OBD codes
WASHINGTON STARE DEPARTMENT OF TRANSPORTATION (WSDOT) WA
Greg Hansen 2314 1354 37 209
NOTABLE ACCOMPLISHMENTS Adjusted its preventive maintenance schedules using fuel consumption as the basis for service rather than time as part of its efforts to reduce agency emissions by 15 percent of 2005 levels by 2020 Has implemented back-up camera and in-cab audible warning device technologies to improve safety and prevent equipment damage
ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
GF07_Directoryindd 36GF07_Directoryindd 36 7511 34439 PM7511 34439 PM
wwwfleetcertificationcomwwwfleetcertificationcom
in partnership with
GF05
-4311
Certify Your Fleet Operation
GF0711certificationindd 1 7111 100056 AMGF07_Directoryindd 37GF07_Directoryindd 37 7511 34442 PM7511 34442 PM
38 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
AFFB11gfcindd 1 52711 74645 AM
2011 lsquo100 BEST FLEETrsquo JUDGESThe pool of judges for the 2011 100 Best Fleets spent countless hours reviewing applications following up with
nominees and lending their expertise to the program This yearrsquos judges were
2011 ELITE FLEETSThis prestigious award is given to the No 1 fl eet winners from the previous four years
which are still meeting the highest standards in fl eet excellence
2010 NO 1 FLEET CITY OF TROY MICH
2008 amp 2009 NO 1 FLEETHILLSBOROUGH COUNTY FLA
2007 NO 1 FLEETVOLUSIA COUNTY FLA
GEORGE BAKERDirector of Central Services
Volusia County Fla MARILYN RAWLINGSFleet Manager
Lee County Fla
MF
SAMUEL LAMERATOSuperintendent of Fleet MaintenanceCity of Troy Mich
STEVE RILEYDirector of Fleet OperationsCity of Coral Gables Fla
GF07_Directoryindd 38GF07_Directoryindd 38 7511 34443 PM7511 34443 PM
Register Now at wwwGreenFleetConferencecom
or call (800) 576 - 8788
OCTOBER 3-4 2011Gaylord Texan bull Grapevine TXThe Green Fleet Conference amp Expo is the only event which focuses
exclusively on environmental sustainability for car and truck fl eets Others may
touch on the subject but Green Fleet Conference amp Expo specializes in
it offering two intense concentrated days of education enterprising dialogue
and engaging exhibits If you are a fl eet manager in either the corporate or
government arena make room in your calendar for this must-attend event
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40 Government Fleet JulyAugust 2011
PUBLIC FORUM By Mike Antich
Why do many in senior
management or elect-
ed offi cials not listen
to their fl eet managers I know
many may dispute this asser-
tion but the reality is that many
public sector fl eet managers do
not have the ear of their manage-
ment and elected offi cials
Herersquos a real-world case in
point One fl eet manager relat-
ed to me that his management
hired an outside consultant to
analyze the performance of
the municipal fl eet and submit
recommendations for improve-
ment The fl eet manager relat-
ing this story to me is held in
high esteem by his peers and
has been very proactive Over
the past several years he made
detailed recommendations on
how to improve the Cityrsquos fl eet
operations however his recom-
mendations fell on deaf ears
When the consulting company
issued its follow-up report it
was enthusiastically received by
management and the city coun-
cil What was distressing to the
fl eet manager is that the consul-
tant recommended exactly what
he had recommended earlier
Why did his recommendations
fall on deaf ears while the al-
most identical recommenda-
tions made by the consultant
were met with enthusiasm
This dilemma is not solely
restricted to fl eet managers
The same complaint is heard
from in-house IT personnel
staff attorneys et al One reason
is that some management value
an outside opinion which
presumably is not vested to
a particular outcome These
proponents argue that a
consultant can offer a different
more objective perspective
about how a problem can be
solved Also consultants are
exposed to a variety of operations
and different methods used to
deal with the same issues facing
your operation But this theory
falls apart when the consultantrsquos
recommendations are identical
to the in-house manager and
one is accepted over the other
The reality is it is a deeper issue
of management not listening
to its in-house subject-matter
experts
Herersquos another example from
a different fl eet manager which
illustrates this point
ldquoMy outfi t hired an outside
consulting company to perform
a fi nancial and operational au-
dit When completing the audit
the consultant wrote a review
The opening comment in the
fi nal review was lsquoYour fl eet is
operating well under benchmark
averagesrsquo They then went on to
make further cost-saving rec-
ommendations After the review
meeting I sent several e-mails
to my reporting offi cials with a
single note lsquoWe paid this outfi t
how much to tell us thisrsquordquo
This fl eet manager went
on to summarize what is at the
heart of this problem ldquoMy point
is what a shame that manage-
ment all the way up the line
wonrsquot ask (then listen to) the
people who know their jobs as to
what would be good actions and
practices to take for operational
cost savings Of course this ap-
plies to all departments and not
just fl eet operations The bottom
line is when will management
learn to listenrdquo
However the blame isnrsquot all
one-sided In the fi nal analysis
many fl eet managers do a very
poor job in elevating their pro-
fessional stature in the eyes of
senior management The sad re-
ality is that if you donrsquot take the
lead in defi ning your expertise as
a professional fl eet manager and
showcasing your value to the
management team someone else
will do so which is often errone-
ous and the source of mispercep-
tions about your capabilities
UNDER-APPRECIATIONThese are turbulent times
for public sector fl eet managers
Many fl eet managers are under-
appreciated by user groups se-
nior management and elected
offi cials Sometimes the fl eet
manager is at fault because he or
she does a poor job of promoting
themselves and their department
to management When money is
scarce and budgets are tight or
need to be cut fl eet managers
quickly fi nd themselves on the
radar screen of elected offi cials
the local news media and tax-
payer watchdog groups
How do you prove you are
doing a good job You may think
you manage a well-run fl eet but
do you have the metrics to sub-
stantiate this assertion If you
can quantify the performance
of your operation to manage-
ment and elected offi cials they
are more likely to appreciate the
value of the service provided
However this lack of un-
derstanding by management is
often the root of inquiries that
put fl eet managers on the defen-
sive attempting to justify their
performance Fleet managers
should not assume management
understands their business and
knows they are doing a good job
If you want to demonstrate you
are competitive you need to de-
velop and measure on an ongo-
ing basis specifi c performance
metrics valuable to your user de-
partments that are available for
review by all interested parties
In todayrsquos weak tax base
fl eet managers can save taxpay-
er dollars by implementing ef-
fective fl eet policy maximizing
fl eet utilization right-sizing the
fl eet optimizing user depart-
ment productivity all while re-
ducing operating expenses The
sad part is that many fl eet man-
agers are not vocal about their
achievements and management
is not fully cognizant of their
contributions to achieving these
goals Fleet managers must be
viewed as valuable members of
the overall management team if
for no other reason than the fact
that they are managing tens of
millions of dollars of taxpayer
assets used to provide the ser-
vices taxpayers demand
Irsquoll admit that I too am mys-
tifi ed by the under-appreciation
of many fl eet managers I am
continually impressed by the
caliber of todayrsquos public sector
fl eet managers and how they
overcome the challenges they
face day-in and day-out Each
year fl eet managers and their
teams struggle to do more with
less money Perhaps it is be-
cause the personalities of many
fl eet managers who are humble
by nature and not prone to self-
promotion
It is high-time senior man-
agement and elected offi cials
realize the value of their fl eet
managers and utilize this ex-
pertise to its fullest extent My
message to senior management
is a simple one Listen to your
fl eet manager
Let me know what you think
mikeantichbobitcom
MESSAGE TO MANAGEMENTLISTEN TO YOUR FLEET MANAGER
GF07_Editindd 40GF07_Editindd 40 7511 32203 PM7511 32203 PM
The Choice Is Clear mdash And CleanYour fleet can get the same horsepower and torque performance as gasoline for 30 less in fuel costs ndash
and with 60 fewer emissions mdash thanks to ROUSH CleanTech Liquid Propane Injection fuel systems
Propane autogas fuel systems by ROUSH CleanTech let you operate on a price-stable North American-
sourced fuel with no engine modifications required That means yoursquoll get all the benefits of propane
autogas with no compromises in your vehiclersquos factory warranty protection
PERFORMANCE IDENTICAL
VEHICLE WARRANTY IDENTICAL
FUEL COSTS 30 LESS
EMISSIONS 60 LESS
PROPANE AUTOGAS VS GASOLINE
80059ROUSH ROUSHcleantechcom
20075 ndash 2008 2009 ndash 2010 2009 ndash Newer 2009 ndash Newer 2009 ndash NewerFord F-150 Ford F-250 F-350 Ford E-150 E-250 E-350 Ford E-350 DRW Cutaway Ford E-450 DRW Cutaway(54L V8) (54L V8) (54L V8) (54L V8) (68L V10)
UPFITS AVAILABLE
THE ZERO COMPROMISE ALTERNATIVE FUEL SOLUTION
AF0111roushindd 1 121310 125816 PMGF07_C3-C4indd 993GF07_C3-C4indd 993 7511 32340 PM7511 32340 PM
GF07_C3-C4indd 994GF07_C3-C4indd 994 7511 32346 PM7511 32346 PM
- GOVF_991_NO_BOX
- GOVF_992
- GOVF_1
- GOVF_2-3
- GOVF_4-5
- GOVF_6-7
- GOVF_8-13
- GOVF_14-17
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-
20 Government Fleet JulyAugust 2011
1 0 0 B E S T W I N N E R S
GF0111ferrellgasindd 1 122010 122740 PM
bull Overall reduced the operating bud-
get by $17 million over the last
year and $5 million over the last
two years through new reporting
analysis right-sizing business part-
nerships computer programs time
standards inventory management
staff analysis and implementation
of a new fuel system
Hunt attributes the fl eetrsquos success to
committed staff a competitive business
model and the implementation of key
fl eet best practices He also continually
relies on the advice of past and present
fl eet managers and fl eet organizations
like the American Public Works Asso-
ciation (APWA) National Association
of Fleet Administrators (NAFA) Public
Fleet Managers Association and the Or-
egon Public Fleet Managers Group
ldquoPublic sector fl eets are not in direct
competition with one another so we
share valuable information and ideas all
the time between organizationsrdquo he said
ldquoMany years ago a great fl eet manager
used to say lsquosave your money hard times
are comingrsquo This lesson along with
many others helped prepare us for these
tough fi nancial timesrdquo
LESSONS LEARNED AND TRUST CULTURE BUILT
Along the way Hunt and his team
have learned some valuable lessons other
fl eets can benefi t from too Hunt said
chief among them is building a high trust
culture Part and parcel to that are open
lines of communication and continued
collaboration mdash like the weekly team
meetings he holds listening to concerns
and working directly with staff
Hunt said another excellent way to pro-
mote communication is by establishing a
Labor Management Committee (LMC)
which provides a regular structure for
sharing opinions and suggestions ldquoFor us
the group has become a cohesive force for
change and improvementrdquo he said
In terms of working with customers
Hunt and his team live by the notion of
treating customers the way they would want
to be treated by service professionals
And for the fl eet overall he recom-
mends being proactive rather than reac-
tive and investing heavily in the staff
ldquoGo out and meet with your customers to
fi nd out what they need and show them
that you are listening We proactively
meet with our customers fi nding ways to
help them achieve their goalsrdquo he said
ldquoEncourage teamwork and listen to your
staff mdash they know the business and they
work directly with the customers They
are your greatest assetsrdquo
OFFERING A SINCERE THANKS TO THE INDUSTRY
Hunt said he owes many thanks to
those who helped him lead his fl eet to
success For starters he thanks Govern-ment Fleet INVERS Mobility Solutions
and Tom Johnson for making the program
possible And of course he thanks his own
partners at the City mdash the Mayor and City
Council the Offi ce of Management amp Fi-
nance leadership team the customers and
of course the CityFleet team
ldquoCityFleet collaborates daily to pro-
vide excellent service and fi nd solutions
to each challengerdquo he said ldquoOnce we had
built trust our customers were willing to
provide us with feedback and help us to
understand special project needs from an
operations perspectiverdquo
He also extends gratitude to his
peers ldquoThere are many fl eet profession-
als who donate their time and fl eet anal-
ysis to others in the industry All they
want in return is for another fl eet to be
successful and for the betterment of the
fl eet industry in generalrdquo he said ldquoThis
includes past and present fl eet manag-
ers manufacturers and our vendors Irsquod
like to thank all of those folks for giving
generously to the fl eet industryrdquo
Last he lends a gracious nod to all of
the fl eet families ldquoTheir encouragement
and support make it possible for us to come
to work and do well each dayrdquo he said
STRIVING FOR CONTINUED SUCCESS
As Hunt refl ects on his fl eet be-
ing named No 1 he looks to the hard
work of his team the hard work of his
100 Best competition and the drive the
100 Best program offered his fl eet in its
rise to success ldquoI am extremely proud
of our team both at CityFleet as well
as the bureaus we serve and how we
work together to meet the challenge of
delivering quality service in these tough
economic timesrdquo he said ldquoIt feels great
to be named the No 1 Fleet in North
America but humbling at the same time
All of the fl eets that entered the 100 Best
Fleets program are doing good things
and continue to improve every day The
program is great in that it provides fl eets
with a road map for progressrdquo
Always focused on continuous im-
provement Hunt is sure to celebrate the
success on behalf of the hard work of his
team but is also quick to set new goals
ldquoCityFleet has made a conscious effort
over the last few years to build up the core
foundation of business operationsrdquo Hunt
said ldquoNow we are ready to move forward
and explore new challengesrdquo
SOURCEJohn Hunt fleet manager City of Portland Ore E-mail johnhuntportlandoregongov
CityFleet employees log an average 27000 work orders per year and recent customer service scores have been steadily increasing
GF07_Winnerindd 20GF07_Winnerindd 20 7511 32018 PM7511 32018 PM
When it comes to alternative fuels propane is far and away the best alternative
855-4AUTOGAS
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22 Government Fleet JulyAugust 2011
The 4th annual Government Fleet
Expo amp Conference (GFX)
held at the San Diego Conven-
tion Center in Southern California
June 6-8 brought together more than
550 public sector fl eet professionals
and industry suppliers
Former MLB all-star pitcher Dave
Dravecky opened with an inspirational
keynote address and Denton Cinque-
grana senior markets editor at OPIS
gave a keynote speech on the state of
the fuel market The conference includ-
ed the 2011 Public Sector Fleet Man-
ager of the Year and ldquo100 Best Fleetsrdquo
awards ceremonies engaging presenta-
tions and panels featuring fl eet experts
numerous networking opportunities
more than 85 exhibit booths and a
chance to explore San Diegorsquos Gaslamp
Quarter
Next yearrsquos event is scheduled for
June 18-20 2012 at the Colorado Con-
vention Center in Denver
Event coverage and an extended
photo gallery are available at www
gfl eetcom Keywords GFX 2011
2011 EXPOUNITES FLEET PROFESSIONALS IN SUNNY SAN DIEGO
Three days of sessions keynote speeches and networking gave at-tendees ideas solutions to take back and test in their fl eets
(Above left) Aaron Alvarado from City of Tempe Ariz conducts a session(Above right) MLB all-star pitcher Dave Dravecky presents a keynote
A networking power session on ldquoFleet Challenges and Solutionsrdquo brought fl eet professionals together to help each other reach their common goals
A pre-session on best practices from the 100 Best Fleets title ldquoLeading the Wayrdquo drew a crowd of fl eet managers looking for ideas to become one of the ldquobestrdquo
GF07_GFXindd 22GF07_GFXindd 22 7511 32054 PM7511 32054 PM
Government Fleet JulyAugust 2011 23
PHO
TOS
CO
UR
TESY
STE
VE
RIL
EY
The GFX show fl oor was packed full of new vehicles and informative displays Attendees spent quality time on the show fl oor learning about new technology and innovations
The 2012 Chevrolet Caprice Police Patrol Ve-hicle was on display
Mitsubishirsquos iMiEV zero-emissions vehicle packs a lot of punch in its small package
MEMA brought an Altec AT37-G telescoping ar-ticulating aerial truck to the show fl oor
Ford and Azure Dynamics brought the Transit Connect Electric to the show
Chevroletrsquos new CNG van was on display which will also be available in an LPG version
LeasePlan amp NJPA sponsored a networking evening at the Hard Rock Cafe
(Above amp Below) At the fi rst opening recep-tion event attendees were given opportuni-ties to network and grab a bite to eat
(Above) EnviroGuard had its low polluting lawn mowers on display
(Left) Attendees had several op-portunities to visit with vendors
(Right) Informative displays and on-site product demos were pro-vided at several booths
GF07_GFXindd 23GF07_GFXindd 23 7511 32105 PM7511 32105 PM
24 Government Fleet JulyAugust 2011
FPAR00360_D209891_VINad_R03indd 1 6911 255 PM
WT0711fordpartsindd 1 61011 43215 PM
The 100 Best Fleets recognizes and rewards peak-performing fl eet operations in North America and identifi es and encourages ever-increasing levels of performance improvement
1 PORTLAND OR John Hunt CPFP 2490 400 7 77
NOTABLE ACCOMPLISHMENTS Despite constantly declining budgets the fl eet accelerated staff development and ramped up training to expand its collective knowledge base The effort dramatically improved repair turnaround times and customer satisfaction Fleet also successfully negotiated ASE Master technician pay doubled personal tool allowance expanded shop tools and increased technician salaries for 2012
2 SAN BERNARDINO COUNTY CA Roger Weaver CPFP 3500 400 6 83
NOTABLE ACCOMPLISHMENTS Implemented comprehensive centralization initiatives with major users (sheriff fi re special districts human services and public works) In response to the economic downturn the department reported cumulative savings andor cost avoidance of $4114135 (FY2010-11 year-to-date and estimated) Some of these reductions are ongoingrecurring from previous years for a grand total of $171 million over the last seven years A ldquoNew Employee Handbookrdquo covering County safety and departmental policies was produced and also reviewed annually during work performance evaluations with all current employees
3 CITY OF COLUMBUS OH Kelly Reagan 3035 2884 4 120
NOTABLE ACCOMPLISHMENTS The City is currently constructing what will be the Cityrsquos fi rst compressed natural gas (CNG) fueling station and the largest and only fast-fi ll CNG station with public access in Ohio The City also increased morale Investments in training and safety equaled tangible results in the morale of City technicians Currently 83 percent of City mechanics are ASE certifi ed 55 percent are Master ASEs (73 employees hold 543 ASE certifi cations) The City also obtained the ASE Blue Seal for the fourth time in 2011 Due to the Cityrsquos increased focus on training testing and safety it has been able to steadily reduce its parts and services expenses thus reducing billing to City agencies
4 CITY OF CONROE TX Thomas Higgs 300 193 1 6
NOTABLE ACCOMPLISHMENTS In 2010 the City implemented an Interlocal Agreement with two external customers adding a total of 75 vehicles without adding a technician and estimated revenues of $83000 or approximately 8 percent of current approved budget Internal fl eet availability was increased from 96 percent to 98-plus percent for internal customers The City saved additional funds by negotiations with parts suppliers for increased discounts and technology utilization It has maintained certifi cation as an ASE Blue Seal shop for the past four years and 100 percent of staff is ASE certifi ed
5 CITY OF CULVER CITY CA Paul Condran 582 32 1 38
NOTABLE ACCOMPLISHMENTS The City held its second Regulatory Technical Summit in 2010 bringing together reps from more than 50 citiesagencies and industry policy makers The fl eet has also accomplished a sustainable fl eet progression 85 percent of the heavy-duty fl eet operates on CNG 28 percent of light-duty overall on-road fl eet is alternative fuelhybrid The City re-powered 12 heavy-duty CNG transit buses with the newest Cummins CNG engines using a $360000 grant The City was also the winner of the 2010 NAFA Fleet Management Association Sustainable Fleet Award for heavy-duty fl eets and has consistently ranked in the top 20 ldquo100 Best Fleetsrdquo since 2004
6 POLK COUNTY FL Bob Stanton CPFP 2575 332 11 35
NOTABLE ACCOMPLISHMENTS The County insourced its third County municipal fl eet operation (City of Ft Meade Fla) into fl eet operations Since 2010 the County has absorbed three municipal fl eet operations The Countyrsquos vehicle leasing program has been expanded to include County municipal governments allowing municipalities to spread limited capital resources over a broader range of vehicles It began using Craigslistcom to sell parts from salvaged vehicle The County also formed and leads a local consortium consisting of the Polk School Board City of Bartow Fla local Florida DOT district offi ce and the County to explore a partnership to collectively bring CNG into the County
7 CITY OF MOLINE IL JD Schulte CPFP 182 215 1 11
NOTABLE ACCOMPLISHMENTS The City has completed negotiations with a vendor selected to remove all lead wheel weights from inventory and supply the City with lead-free weights All Allison World Transmissions have been converted to a fully synthetic fl uid and oil-drain intervals were extended on these units to a full four years All City technicians use laptops on their toolboxes with the ability to view a live dashboard feed for fi ve key performance indicators (KPIs) Technicians are now able to see shop turnaround time for work orders open work orders by status scheduled versus non-scheduled repairs technician productivity by percentage and work orders with potential comebacks
8 CITY OF COLORADO SPRINGS CO Tom Monarco 2468 2053 8 67
NOTABLE ACCOMPLISHMENTS In 2010 the City completed the upgrade of its fl eet information system partnering with one of its customers City Transit to share costs of the upgrade and training It completed its upgrade of the fuel system which consisted of upgrading 11 sites that dispense nearly 22 million gallons of fuel annually Through the use of fuel futures pricing in 2010 the City saved nearly $5 million Fleet has another fuel contract in place for 2011 that should save the City another $4 million
9 CITY OF LOS ANGELES CA Richard Coulson 6007 5102 29 421
NOTABLE ACCOMPLISHMENTS Through evaluating fl eet to ensure it is the right size for operations the City reduced total inventory by more than 900 units Parts expenditures were reduced by carefully identifying preventive maintenance (PM) schedules PM checklists were also revised to maximize technician effi ciency The City has also worked to educate policy makers regarding the ldquoscience of fl eet maintenancerdquo It invested time educating policy makers about the cause and effect relationships between deferring maintenance and deferring vehicle replacements as well as provided tours of fl eet facilities
TOP PUBLIC SECTOR SPONSORED BY
FLEETS RECOGNIZED
RANK FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
Now with Hillsborough County Fla
GF07_Directoryindd 24GF07_Directoryindd 24 7511 34425 PM7511 34425 PM
With 24-hour access FordPartscom allows you to fi nd everything you need anytime you want The VIN search feature is a simple solution to fi nding the exact part you need to get the job done right Therersquos no better way to order parts than FordPartscom
ANY FORD PARTANY TIME
Let VIN search do the work
And you can order any time mdash so therersquos less downtime
FPAR00360_D209891_VINad_R03indd 1 6911 255 PM
WT0711fordpartsindd 1 61011 43215 PMGF07_Directoryindd 25GF07_Directoryindd 25 7511 34427 PM7511 34427 PM
26 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
10 CITY OF RIVERSIDE CA Kris Martinez 1041 320 2 35
NOTABLE ACCOMPLISHMENTS Alternative-fuel use by City vehicles increased The total of alternative fuel in use by the City has increased by 12 percent from 43064 to 48893 gallons of CNG per month reducing air emissions and fl eet operating costs due to the low cost of CNG The percentage of alternative-fuel vehicles in fl eet has increased dramatically The number of targeted vehicle classes has increased from 53 percent to 72 percent and the percent of clean vehicles has increased from 69 percent to 89 percent The City also instituted a Green Action Plan with a goal to reduce mobile sources of pollution by 5 percent through programs and partnerships
11 CITY OF FT LAUDERDALE FL John Rencher 1230 290 1 51
NOTABLE ACCOMPLISHMENTS In 2010 the City concluded a three-year vehicle and equipment utilization study and fl eet right-sizing program resulting in annual budgetary savings of $222300 and capital expenditure savings of more than $13 million It purchased two new hybrid aerial bucket trucks to replace older models using a grant in the amount of $150272 The grant was also used for retrofi tting 730 vehicles with CANceivers a fuel interface device providing accurate fueling data and idle time Fleet also achieved savings from cannibalization of totaled vehicles Instead of auctioning vehicles at $200 per unit the vehicles are retained to be ldquoparted outrdquo to save on parts costs
12 CITY OF AUSTIN TX Gerald Calk 3800 1400 7 199
NOTABLE ACCOMPLISHMENTS Fleet performed a self-assessment identifying areas of concern with a special emphasis on internal controls and environmental compliance Once weaknesses were discovered the City worked on restructuring its organization to cover certain areas as well as ensure compliance with regulatory agencies By doing this self-assessment and aligning operational needs with the overall needs of the City fl eet was able to hire needed personnel to strengthen its organization The City was a recipient of the 2011 NAFA Fleet Management Association Sustainable Fleet award and four of six service centers are ASE Blue Seal certifi ed
13 CITY OF FAYETTEVILLE AR Dennis Pratt 322 236 1 17
NOTABLE ACCOMPLISHMENTS The City continued with its green initiatives in 2010 purchasing one hydraulic launch assist (HLA) Solid Waste side loader started full use of re-refi ned oil with Micro Green oil fi lters and continued with oil sampling driving change intervals The City started using its fl eet information system graphics module to store wiring diagrams warranty and other service information and started using an online vehicle auction company to sell surplus fl eet vehicles Team members have continued their training with increased ASE and EVT certifi cations
14 MANATEE COUNTY FL Michael Brennan 849 499 3 35
NOTABLE ACCOMPLISHMENTS The County revised its preventive maintenance program increasing PM-generated repairs by more than 35 percent while maintaining a 93-percent fl eet availability average It continued reassignment of underutilized units reducing capital spend by more than $800000 The County was also award a $159 million grant for a new central maintenance and transit operations facility Team technicians also placed fi rst in a maintenance competition sponsored by the Florida DOT winning the ldquoknowledge examrdquo The County has also continued a leading role in the County-wide ldquoGreen Teamrdquo promoting environmental stewardship across departmental lines
15 CITY amp COUNTY OF DENVER CO Ernie Ivy 1233 194 7 93
NOTABLE ACCOMPLISHMENTS The Denver Fleet Management Division completed implementation of a new fl eet management software system converting 15 years of historic data and adjusting operations to best utilize the systems features It moved to a City-wide system for tracking procurement streamlining the purchase of parts and materials and increasing accountability The Division also opened a new fl eet facility that is anticipated to be LEED Gold certifi ed and will incorporate employee ideas for improving operations and enhancing customer service
16 CITY OF SACRAMENTO CA Keith Leech 2214 592 6 104
NOTABLE ACCOMPLISHMENTS The City upgraded its Fleet Management Technology Toolkit which are AssetWorks Fleet Focus (M5) and Fuel Focus technology upgrades that provide multiple enhancements and integrations to gather format and disseminate information to establish the business intelligence required to make data-driven decisions Itrsquos return-on-investment (ROI) analysis demonstrated an annual benefi t of $720000 after a pilot program with Zonar GPS telematics and more than $700000 after outsourcing parts management to NAPA Integrated Business Solutions (IBS) The City also participated in a multi-agency municipal project that benchmarked fl eet costs and statistical trends including fl eet utilization fuel consumption and emissions
17 CITY OF FORT WORTH TX Wayne Corum 2990 463 3 108
NOTABLE ACCOMPLISHMENTS The City competed in a managed competition process for vehicle maintenance and was retained as the maintenance provider for the City It is fi nalizing and implementing a National Fuel Contract In the fi rst six months 16 different government agencies from four states have already utilized the contract The City is continuing to expand alternative-fuel use with investments into fueling infrastructure (ethanol propane and electric) and alternative-fuel vehicle acquisitions (hybrid electric and propane)
18 CITY OF ROCHESTER NY Michael Quattrone 2074 205 1 79
NOTABLE ACCOMPLISHMENTS The City completed the Government Fleet Management AllianceFleet Counselor Services certifi cation program at 97 percent It is continuously working on the Divisionrsquos Policy and Procedures manual The City has more than 125 management-approved policy and procedures in 16 different categories providing employees with clarity in City goals daily work and delivering managementrsquos expectations It also developed service level agreements (SLAs) with all customers including seasonal SLAs
19 CITY OF EUGENE OR Tony Jobanek 558 101 1 28
NOTABLE ACCOMPLISHMENTS The Cityrsquos Fleet Services section recently became an Eco-Biz certifi ed fl eet facility The goal of the program is to prevent and minimize pollution generated by small businesses in the Lane County Ore area It implemented a dashboard system that provides key information in a timely manner The City is also proactively in pursuit of an electric technology demonstration program It was identifi ed by the State as one of the fi rst public organizations to participate in demonstration testing of the Toyota plug-in Prius hybrid-electric sedan Mitsubishi iMiEV all-electric sedan and is scheduled to purchase a Nissan LEAF all-electric sedan in summer 2011
20 CITY OF DENTON TX Mike Ellis 615 202 1 21
NOTABLE ACCOMPLISHMENTS The City opened a new alternative-fuel site and began dispensing biodiesel and ethanol products with the projected annual purchase of 664000 gallons of biodiesel and at least 40000 gallons of E-85 It has converted 72 percent of its fuel purchases to biodiesel It deployed fi ltration systems on all landfi ll and refuse equipment to increase oil drain intervals which reduces labor cost and conserves oil while improving reliability It also developed an in-house mentoring program designed to increase productivity effi ciency and knowledge by partnering a less-experienced technician with an ASE-certifi ed Master Technician
RANK FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
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GF0711discreteindd 1 7111 91525 AM
INVERS Mobility Solutions bull 6047421145 bull 8663080091
FF0909inversindd 1 9909 21000 PMGF12-54_1-6HouseADindd 1 122910 95043 AM
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28 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
GF05-20fcs_fpindd 1 51811 32202 PM
THE FOLLOWING FLEETS LISTED ALPHABETICALLY HAVE BEEN JUDGED AMONG THE 100 BEST FLEETS IN THE NORTH AMERICA
FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
ALACHUA COUNTY FL Ray Griffi n CPM 306 416 2 16
NOTABLE ACCOMPLISHMENTS Implemented ldquo20-percent by 2010 Reduction Planrdquo demonstrating how the County can reduce fuel consumption by 20 percent by 2020 Created Fleet Management Comprehensive Plan an administrative procedure booklet that outlines policies and fl eet management practices and reduced take-home vehicles by 52 percent
ALAMEDA COUNTY CA Doug Bond 1093 0 3 13
NOTABLE ACCOMPLISHMENTS Wrote and implemented new County Ordinance that updated and enhanced vehicle-use polices Reduced fl eet by 80 under-utilized vehicles (7-percent reduction) and replaced 29 vehicles with alternative-fuel units for a savings of $741129 for this fi scal year
ARAPAHOE COUNTY CO Randy Campbell 357 483 2 20
NOTABLE ACCOMPLISHMENTS Initiated full electronic pre- and post-trip inspection program for units that require inspection under Federal Motor Carrier Safety Administration (FMCSA) and Colorado state law The system enables a ldquorepair-before-failurerdquo strategy that lowers operating costs and increases compliance
ATLANTIC COUNTY UTILITIES AUTHORITY NJ Gene Petitt 113 70 2 13
NOTABLE ACCOMPLISHMENTS The County opened a compressed natural gas (CNG) fueling station using $19 million in grant funding to build the facility along with the incremental costs of purchasing 15 CNG vehicles Also implemented green vehicle purchasing and anti-idling policies
AUGUSTA-RICHMOND COUNTY GA Ron Crowden 1265 1259 4 49
NOTABLE ACCOMPLISHMENTS Fleet management shifted procurement funding for public safety vehicles from the General Fund - Capital Outlay to Sales Tax (a shift of $12 million) increasing the number of public safety vehicles purchased over the next fi ve years Allowed contractor to insource repair work for local branch of Salvation Army
CITRUS COUNTY FL Michael Webster 397 165 1 12
NOTABLE ACCOMPLISHMENTS Began education and training program for all user departments within the County Recorded an example of a proper pre-trip inspection of a vehicle and heavy-equipment Also implemented ldquoContinuous Quality Improvementrdquo concept to encourage and promote a more business-like approach to fl eet
CITY OF ALCOA TN Steve Hillis 266 59 1 3
NOTABLE ACCOMPLISHMENTS Instituted an all-staff certifi cation policy for ASE certifi cations Initiated a monthly City-wide Fleet FOCUS report to the management of all user departments covering costs and operational effi ciencies
CITY OF AMES IA Paul Hinderaker 203 80 1 10
NOTABLE ACCOMPLISHMENTS Initiated a system to aggressively reduce past-due PM work allowing technicians to take responsibility for part of a list of overdue items Purchased new independently moveable vehicle lifts which reduces outsourcing work on large vehicles
CITY OF ANAHEIM CA Karl Hopfer 755 535 1 34
NOTABLE ACCOMPLISHMENTS Implemented monthly newsletter highlighting staff accomplishments and special activities as well as a second peer-based employee recognition program Staff training was increased to 18 hours per person minimum through use of in-house cross training and vendor-provided training
CITY OF BELLEVUE WA Peter Bednar 672 369 1 20
NOTABLE ACCOMPLISHMENTS In fi nal phase of $18 million shop modernization project increasing number of work bays per technician from 16 to 23 Utilized $530000 in grant money to help purchase 76 hybrid vehicles Upgraded to a Web-based fl eet management system and issued each technician a 10-inch laptop for ldquoon the fl yrdquo access to fl eet management system
CITY OF BOISE ID Craig Croner CPFP 890 409 5 15
NOTABLE ACCOMPLISHMENTS Completed fi rst year of fully centralized Mobile Fleet Equipment operations resulting in net savings for Parks Dept of 12 percent over 2009 Implemented a city-wide used-vehicle procurement contract Also implemented a centralized Web-based motor pool system at multiple locations around the City
CITY OF CHICAGO IL Patrick Harney 7862 3664 14 635
NOTABLE ACCOMPLISHMENTS Instituted a three-year light-duty vehicle reduction plan for a total end-of-project savings of approximately $1 million Added parts and service lines to new-vehicle and equipment purchase contracts allowing fl eet to receive maintenance services from same contractors from which the City purchases new vehicles and equipment
CITY OF CONCORD NC Daniel Nuckolls CAFM 797 84 1 12
NOTABLE ACCOMPLISHMENTS Introduced Intranet page that allows customers to request services online search work orders and view PM and cost information per vehicle Program was created in-house and at no cost Added fi rst ROUSH propane-powered truck to fl eet operating out of the City airport
CITY OF DURHAM NC Larry Cash 1357 345 3 52
NOTABLE ACCOMPLISHMENTS Embraced Cityrsquos ldquoCulture of Servicerdquo concept based on a three-prong approach service to the customer service to the community and service to the staff City promoted a customer appreciation day which included door prizes and a light breakfast
CITY OF EDMONTON AB Steve Rapanos 3731 697 13 640
NOTABLE ACCOMPLISHMENTS Built a transit bus garage with LEED Silver certifi cation obtained National Safety Mark certifi cation implemented a coolant management system changing the entire fl eet to long-life anti-freeze and engineered a portable detachable winch assembly for pulling ldquodeadrdquo vehicles onto a hoist
GF07_Directoryindd 28GF07_Directoryindd 28 7511 34428 PM7511 34428 PM
Gain SomePerspective
Your Fleet Consulting Experts
Fleet Consulting Fleet Sof tware Fleet Management Services
Take a Fresh Look at Your Fleet OperationAt Fleet Counselor Services we have spent more than 20 years developing the expertise analytics and software you need to optimize your eet operationWersquore on your side
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GF05-2011
GF05-20fcs_fpindd 1 51811 32202 PM
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30 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
GF0611gfx_sponsorsindd 1 51711 101722 AM
CITY OF FAIRFIELD CA David Renschler CPFP 261 139 1 14
NOTABLE ACCOMPLISHMENTS Installed new GFI Genfare electronic fare boxes on all 56 transit coaches in just three days The City imposed mandatory furlough of 26 days on City employees eliminating 23 vehicles due to under-utilization Also the City extended oil change intervals from 3000 to 5000 miles
CITY OF FARGO ND Harold Pederson 446 324 2 37
NOTABLE ACCOMPLISHMENTS Implemented bar coding of all inventory in both maintenance shops Scheduled four days of additional training in the inventory portion of the Cityrsquos fl eet management software for parts staff which are actively reviewing and liquidating seldom-used and obsolete parts inventory
CITY OF FT WAYNE IN Larry Campbell CPFP 1088 438 2 28
NOTABLE ACCOMPLISHMENTS Developed fi rst-of-its kind hybrid sewer jet truck working with International Eaton and Sewer Equipment of America Continued purchasing additional hybrid vehicles added new LED lights to fueling island for a 77-percent energy savings and removed lead wheel weights from tires for steel weights
CITY OF GOODYEAR AZ Richard Sweepe 354 16 1 6
NOTABLE ACCOMPLISHMENTS Conducted quarterly utilization reviews resulting in $185000 in savings due to removal of under-utilized units Re-purposed trucks from use by Water Division for an eighth of the cost of new vehicles Streamlined vehicle specifi cations
CITY OF HENDERSON NV Robert Murnane 1057 240 1 21
NOTABLE ACCOMPLISHMENTS Started a car-sharing motor pool at City Hall campus implemented the EJ Ward fuel management system at two main fuel locations revised vehicle replacement schedules implemented fl eet downsizing project and entered into joint service agreement with neighboring jurisdiction to handle police motorcycle maintenance
CITY OF IRVING TX Ramiro Lopez 803 127 2 19
NOTABLE ACCOMPLISHMENTS Enhanced communications among staff and customers with focus groups and frequent meetings Cost savings are being realized through fuel pricing fuel conservation and position responsibility enhancements Implemented technician accountability controls increasing performance and fl eet availability
CITY OF KAMLOOPS BC Ian Hammond 292 147 1 19
NOTABLE ACCOMPLISHMENTS Initiated a pilot program to explore hydrogen as an alternate fuel Contracted with a Vancouver Island-based company to install an on-demand hydrogen generator on one of the Cityrsquos service trucks Pilotrsquos initial results show dramatic decreases in CO2 and NOx Staff is certifi ed to perform hydrogen conversions
CITY OF LAKELAND FL Gary McLean CPFP 1088 190 1 30
NOTABLE ACCOMPLISHMENTS Rebuilt vehicle replacement process teaming with departmental leadership and Cityrsquos fl eet Utilization Management Committee (FUMC) Down-sized administrative vehicles reducing purchase and fuel costs Established new auction contract and one-time repair limits as well as $500 repair limit on ldquosparerdquo vehicles
CITY OF LITTLE ROCK AR Wendell Jones 1060 160 2 70
NOTABLE ACCOMPLISHMENTS Increased number of workstations to one cloud computer workstation per technician (from one or two in each shop) Recently began a self-evaluation and improvement plan utilizing Fleet Sentinel Management program
CITY OF LONG BEACH CA Leslie Horikawa 1591 68 8 85
NOTABLE ACCOMPLISHMENTS Implemented rigorous campaign to bring maintenance program to 94-percent completion rate reaching a high of 96 percent Keeping a cap on overtime expenditures and rotating staff and providing opportunities to gain skills in various positions Implementing a loaner pool program as part of a vehicle reduction plan
CITY OF MARIETTABLW GA Scott Lawler 557 104 1 14
NOTABLE ACCOMPLISHMENTS Established an internal online customer survey after vehicleequipment is repaired Focused on preparing and receiving a signed service level agreement (SLA) from Power Utility department which was completed within one year Purchased software allowing fl eet to upload latest service bulletin fi x for re-fl ashing a vehiclersquos ECU
CITY OF MESA AZ Peter Scarafi otti CDM CAFM CEM CPFP 1450 50 2 76
NOTABLE ACCOMPLISHMENTS Warranty Recovery Program is on track to recover more than $600000 in warranty YTD in 2011 recovering $433000 in 2010 Shop employees have more than 300 ASE certifi cations and City has received Clean Cities Coalition Clean Air award for past eight years
CITY OF MIAMI FL Jose Davila Sr 1951 178 1 67
NOTABLE ACCOMPLISHMENTS Improved employeemanagement relations Moved stockroom management in-house Took on yearly inspection of almost 500 commercial hauler trucks Changed the way the City gauges itrsquos employees productivity
CITY OF NEW YORK DCAS NY Stephen Weir 2127 80 0 9
NOTABLE ACCOMPLISHMENTS Spearheaded a number of green initiatives to established NYC as premier Green City in US including commitment to receive 50 Chevrolet Volts by June secure 10 of the fi rst Ford Transit Connect Electric vehicles and secure a no-cost two-year lease for 10 Navistar eStar electric trucks
CITY OF NEW YORK PARKS amp REC NY Keith Kerman 1863 774 8 60
NOTABLE ACCOMPLISHMENTS Completed Agencyrsquos second pilot of B-50 fuel this time for all diesel vehicles in Borough of Staten Island Parks uses B-20 in all vehicles Expecting delivery of fi ve Chevrolet Volts and fi ve Navistar Class 4 all-electric vans for use in playground repair two International hybrid buses and 11 Kenworth hybrid medium-duty trucks
CITY OF OCEANSIDE CA Jeffery Hart 458 25 1 14
NOTABLE ACCOMPLISHMENTS Underwent complete management and offi ce staff change Changed vehicle check-out processes after repairs cross-training staff in areas of emergency vehicles fi re apparatus off-road equipment and fabrication igniting new wave of training opportunities Also ramped up safety program and converted below-ground tanks to biodiesel
CITY OF ROANOKE VA Kenneth Bernard 600 250 1 25
NOTABLE ACCOMPLISHMENTS Implemented new equipment including a Versus scanner 450 kW standby generator Aerosol can recycling unit and nitrogen generator for tire service Also upgraded the shop to be WiFi capable Established positive sustainable maintenance practices and have developed a team with a solid culture
FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
GF07_Directoryindd 30GF07_Directoryindd 30 7511 34429 PM7511 34429 PM
Thank you to the 2011 Sponsors of
wwwGovFleetExpocom
GFX05
-0311
MARK YOUR CALENDAR FOR NEXT YEAR
June 18-20 2012Colorado Convention CenterDenver CO
05-0311
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ASSOCIATION PARTNERS
PREMIER SPONSOR MAJOR SPONSORS
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32 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
PROTECT YOUR FLEET
GF0711auditindd 1 7111 92820 AM
CITY OF SAN ANTONIO TX Florencio Pena 3715 1075 7 171
NOTABLE ACCOMPLISHMENTS Installed automatic vehicle location (AVL) in approximately 250 Solid Waste Management automated side-loader trucks Currently reviewing equipment lifecycles for many vehicle classes In FY2010 City passed environmental ordinance requiring vehicle purchases to be the most environmentally responsible equipment available
CITY OF SANTA ANA CA Rick Longobart 900 300 1 36
NOTABLE ACCOMPLISHMENTS Developed a cohesive work unit and camaraderie to overcome fi nancial shortfalls City proved in-house maintenance was more cost effi cient than outsourcing functions Demonstrated a $500000 savings through utilization effi ciency and improved communication
CITY OF SUFFOLK VA Jason LaLonde 1100 250 1 22
NOTABLE ACCOMPLISHMENTS With support and assistance from Dept of Budget and Strategic Planning a fl eet chargeback methodology information session was presented to all internal and external customers detailing expense and revenue steam on all facets of fl eet management Outfi tted all recently purchased equipment with LED lighting for increased visibility
CITY OF TAMPA FL Tim Perry 2682 218 2 57
NOTABLE ACCOMPLISHMENTS Authored revised City-wide Vehicle Operations policy which includes provisions for anti-idling cell phone and tobacco use driver training etc Took on responsibility for Tampa Fire Rescuersquos non-combat vehicles and equipment in 2009 completing integration in 2010 Also utilized outside vendor for heavy-tire road calls
CITY OF TEMPE AZ Aaron Alvarado 800 250 2 30
NOTABLE ACCOMPLISHMENTS Implemented ldquoThe Four Disciplines of Execution (4DX)rdquo by Franklin Covey At the City manager level guidance was put out to initiate an internal operating system to begin to change the culture and mind-set of all City departments
CITY OF THOUSAND OAKS CA Larry McKinney 205 405 1 11
NOTABLE ACCOMPLISHMENTS Implemented the following recycled fi lters and anti-freeze used retread tires eliminated lead wheel weights installed new busvehicle wash that uses recycled water installed a 60000-lb bus lift reorganized fl eet warehouse initiated employee and customer service surveys and created online equipment purchase calendar
CITY OF VANCOUVER BC Doug Smith 1680 280 4 240
NOTABLE ACCOMPLISHMENTS Introduced a ldquoMake vs Buyrdquo policy to determine what work should be done in-house versus outsourced Participated in public and private fl eet benchmarking projects Analyzed key performance indicators (KPIs) through fl eet management reports Introduced new fl uid storage and electronic fl uid dispensing management system
CITY OF WILMINGTON DE Ed Stone 593 26 1 14
NOTABLE ACCOMPLISHMENTS Initiated ldquoFast Fleet Loanerrdquo pool program reduced fl eet size by 26 percent for $57000 fuel savings and $391000 capital expenditure savings lowered average fl eet age by one year resulting in $10000 approximate fuel savings lowered fl eetrsquos carbon footprint by replacing 30-percent of trash trucks and retrofi tting 27 additional trash and dump trucks
COLLIER COUNTY FL Daniel Croft 766 391 4 26
NOTABLE ACCOMPLISHMENTS Utilized totaled ambulance and transit bus for parts versus salvage saving more than $30000 in ambulance and $20000 in transit bus parts and components Built and opened vehicle washing system allowing fl eet to clean largest trucks and equipment Also one technician was selected as the State of Florida Bus Mechanic of the Year
COLORADO DEPT OF PERSONNEL ADMIN Kathy Nesbitt 6000 200 3 13
NOTABLE ACCOMPLISHMENTS Completed installation of State-owned E-85 pumps at the downtown Denver motor pool and designed and deployed E-85 tanks at three locations Currently coordinating deployment of 20 all-electric vehicles and developed a petroleum-reduction rebate program returning funds totaling $500000 to State user agencies
COUNTY OF RIVERSIDE CA Robert Howdyshell 4116 0 7 52
NOTABLE ACCOMPLISHMENTS Taking part in initiatives to lead to right-sizing the fl eet and reducing vehicle miles traveled Began right-sizing efforts in April 2010 with identifi cation of all under-utilized vehicles based on mileage versus repair costs totaling 298 vehicles removed from service and sold with 37 additional vehicles retired and sent to auction
COUNTY OF SONOMA CA David Head 1157 196 3 21
NOTABLE ACCOMPLISHMENTS Began process to outsource parts operation to NAPA IBS with no on-site staffi ng required due to use of NAPA and fl eet-based computers Costs were reduced 15-35 percent on most parts staffi ng costs were reduced by more than $230000 and the number of invoices processed per month was reduced from hundreds down to one
DAKOTA COUNTY MN Kevin Schlangen 242 74 1 12
NOTABLE ACCOMPLISHMENTS Developed and implemented fl eet operations and Fleet LockoutTagout procedure manuals as well as implemented Voyager fuel card program Constructed 55000 sq-ft fl eet storage addition to Empire campus with geothermal heating system Also expanded insourcing of fl eet services to three additional fl eets without additional staff
DISTRICT OF COLUMBIA WATER amp SEWER AUTHORITY OZ Fuller 583 1000 2 29
NOTABLE ACCOMPLISHMENTS Implemented green product purchasing and usage initiatives including vehicle lube touch-up paints brake cleaning sprays and other cleaning items Purchasing several electric charging stations for electric vehicle use and have FY-2011 vehicle purchase plans for at least 41 additional alternative-fuel vehicles
EUGENE WATER amp ELECTRIC BOARD OR Gary Lentsch 219 54 1 10
NOTABLE ACCOMPLISHMENTS One of the fi rst fl eets to measure hydraulic system ISO cleanliness and moisture while still on the vehicle Shop is currently being certifi ed toward LEEDrsquos Gold standard Implemented idle and fuel-reduction policy obtaining a 103-percent reduction in fossil fuel usage (over 2009) Also reduced take-home vehicles to on-call staff only
HARFORD COUNTY MD Warren Patrick 1015 123 2 22
NOTABLE ACCOMPLISHMENTS Dramatically increased revenue by implementing new surplus vehicle sales process The new process works not only for fl eet vehicles and equipment but offi ce furniture computers etc Utilize a 27-month historical database to maintain an optimum replacement and disposal schedule
FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
GF07_Directoryindd 32GF07_Directoryindd 32 7511 34435 PM7511 34435 PM
This comprehensive guide contains information on how to
- prevent auditing
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PROTECT PROTECT YOUR FLEETYOUR FLEET
Prevent an audit of your fl eet operations with the
Public Fleet Audit ndash A Self Assessment Checklist
GF0711auditindd 1 7111 92820 AMGF07_Directoryindd 33GF07_Directoryindd 33 7511 34437 PM7511 34437 PM
34 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
GF0611toolboxindd 1 51311 114257 AM
HOUSTON INDEPENDENT SCHOOL DISTRICT TX Mark Swackhamer 2068 60 6 150
NOTABLE ACCOMPLISHMENTS Increasing number of cameras on 647 buses from two to four All buses support and police vehicles will have telematics for a total count of 1910 units Adding particulate traps to a percentage of buses Also partnering with University of Houstonrsquos Texas Diesel Testing and Research Center on emerging emissions reduction technologies
IDAHO NATIONAL LABORATORY ITS Scott Wold 671 467 2 152
NOTABLE ACCOMPLISHMENTS Replaced almost 75 percent of fl eet with fl ex-fuel vehicles (FFVs) and put 20 new hybrid-electric sedans and SUVs into service for total of 47 hybrid vehicles Began renewing aging bus fl eet increasing fuel economy by 20 percent and carrying 1 additional passenger per vehicle Mini-motor coaches planned to improve fuel mileage by 50 percent
CITY OF INDIANAPOLIS IN John Williams 4397 905 3 106
NOTABLE ACCOMPLISHMENTS Used over 20 key performance indicators (KPIs) to manage 5300 vehicles and pieces of equipment focusing on fi ve areas daily fl eet availability PM and repair operations supply and services administrative operations and customer service Also currently employ 13 ASE Master technicians
JOINT BASE LEWIS MCCHORD FLEET OPERATION WA Michor Gentemann 62 3500 3 100
NOTABLE ACCOMPLISHMENTS Continued to improve fl eet management information system (FMIS) to track man hours spent servicing vehicles and to review the Military Expenditure Limit helping to estimate costs Implemented new inspection process that saves time by pre-evaluating a vehicle before its pulled out of service and brought into the repair shop
KING COUNTY FLEET ADMINISTRATION WA Jennifer Lindwall 1950 364 2 76
NOTABLE ACCOMPLISHMENTS Acquired several clean vehicles including a hybrid service truck that has netted a 30 percent improvement in fuel effi ciency and two hybrid bucket trucks The purchase was offset with $120500 in grants The County fl eet has been right-sized by eliminating 43 under-utilized vehicles and has increased the use of shared vehicles
KNOX COUNTY TN Phillip May 1113 217 2 20
NOTABLE ACCOMPLISHMENTS Reduced total expenditures by 4 percent total department charges by 6 percent fuel usage by 5 percent and parts inventory by 24 percent while increasing production by 6 percent and improved turnaround time by 8 percent The shop earned its second Automotive Service Excellence (ASE) Blue Seal Certifi cation
MONROE COUNTY NY Melvin Rose 940 160 1 17
NOTABLE ACCOMPLISHMENTS Cooperative public-private partnership with Rochester Institute of Technology served as the model for the recently approved E-15 by the federal government Green initiatives and inter-municipal cooperation has led to increase in use of green vehicles reduction of duplicate equipment and the construction of green fueling stations
MONTEREY COUNTY CA Thomas Abear 2074 85 5 18
NOTABLE ACCOMPLISHMENTS Increased the number of hybrids in the Countyrsquos fl eet including hybrid pickup trucks and introduced biodiesel and retired or retrofi tted nearly 100 percent of on-road diesel vehicles with particulate trap fi lters Gave staff additional training opportunities through use of in-house kiosk to access online courses
MONTGOMERY COUNTY MD DEPARTMENT OF GENERAL SERVICES
Millie Souders 2297 0 1 45
NOTABLE ACCOMPLISHMENTS Instituted a fl eet performance improvement program utilizing employee input These employee-driven ideas netted improvements in key performance requirements including increasing police vehicle and administration vehicle availability and preventive maintenance completed in 24 hours to 987 percent
NEW YORK CITY POLICE DEPARTMENT NY Gregory Dimesa 8067 0 13 453
NOTABLE ACCOMPLISHMENTS Developed a proactive preventive maintenance program which compares maintenance history with current fueling mileage showing a 1-percent overall decrease in out-of-service rate and a 12-percent reduction in vehicles requiring a tow The Department is acquiring 373 more hybrid vehicles to join the 477 already in service
NORTH DAKOTA DOT STATE FLEET SERVICES ND Paul Hanson 3329 0 8 11
NOTABLE ACCOMPLISHMENTS Switched to synthetic transmission fl uid in the heavy trucks with automatic transmissions cutting required fl uid changes per year by a third and saving an estimated 1200 gallons of transmission fl uid and 450 man hours per year Also switched to purchasing heavy trucks with synthetic gear lube saving an estimated 750 gallons annually
PALM BEACH COUNTY FLA Douglas Weichman CAFM 2141 1584 3 60
NOTABLE ACCOMPLISHMENTS Implemented replacement rating system that was above the established replacement guidelines and established low-utilization reports to help make asset reduction decisions and stretch lifecycles In addition began purchasing low-rolling resistance tires and BOLT-brand locks for utility-type vehicles to help with key control
PALM BEACH COUNTY SHERIFFrsquoS OFFICE FL Alan Lane 2500 1300 3 32
NOTABLE ACCOMPLISHMENTS Increased focus on deputy safety with tires and brakes replaced on pursuit-type vehciles on a more regular basis eg if tires are worn to 532nds or brake pads are less than 6mm Repair intervals have been increased to a four month 4000 mile schedule saving about $400000 in the Departmentrsquos annual budget
PASCO COUNTY BOARD OF COUNTY COMMISSIONERS FL
Stephen McNaughton CAFM 966 920 3 39
NOTABLE ACCOMPLISHMENTS Implemented a Generator Task Force Program to align generator procurement disposal maintenance fueling and to maintain awareness of generator actions or agreements that impact County interests The fl eet uses a Specifi cation Committee as part of the process of procuring vehicles and equipment for the County
PRINCE GEORGErsquoS COUNTY MD Richard Hilmer 3243 12 2 57
NOTABLE ACCOMPLISHMENTS Due to a 20-percent reduction in staff caused by the recession the fl eet had to turn to upfi tting contractors to outfi t its latest group purchase of police vehicles Following this model 328 police vehicles were outfi tted for a savings of over $460000 in 2011 alone
PRINCE WILLIAM COUNTY VA Matthew Villareale 1107 177 1 35
NOTABLE ACCOMPLISHMENTS Fleet management increased its review of performance data and trends including the length of time by department that each vehicle has been in for service allowing for trending and shifting of priorities The fl eet maintained its E3 (Exemplary Environmental Enterprise) status with the Environmental Excellence Program
FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
GF07_Directoryindd 34GF07_Directoryindd 34 7511 34437 PM7511 34437 PM
USE THE FLEET TOOLBOX TO
Compare your eet using a bull robust benchmarking tool Analyze labor rates bull Reduce vehicle downtimebull Benchmark staf ng against similarly sized eetsbull Ensure JIT inventory processesbull Determine facility size requirementsbull Project employee and labor costsbull Network con dentially with other eet managersbull Review RFP samples and policy manualsbull Join a community of professionals with challenges bull similar to your own at www eettoolboxcom
Ensure JIT inventory processesbull
USE THE FLEET TOOLBOX TO
Compare your eet using a bullrobust benchmarking toolAnalyze labor rates bullReduce vehicle downtimebullBenchmark staf ng against similarly sized eetsbull
INTRODUCING
Equipped with all the tools you need to run an efficient fleet
DEVELOPED BY
GF Toolbox concept FINALindd 1 51311 110342 AM
GF0611toolboxindd 1 51311 114257 AMGF07_Directoryindd 35GF07_Directoryindd 35 7511 34439 PM7511 34439 PM
36 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
wwwfleetcertificationcom
Certify Your Fleet Operation
GF0711certificationindd 1 7111 100056 AM
RICHLAND COUNTY SC William Peters 1147 106 1 24
NOTABLE ACCOMPLISHMENTS Provides weekly fl eet status report to County administrators about vehicle availability and preventive maintenance services performed The fl eet division was instrumental in the development of the Countyrsquos Air Quality policy
SALT RIVER PROJECT AZ Jim Wood 1945 207 6 86
NOTABLE ACCOMPLISHMENTS By using fuel hedging the Department has remained close to its projected budget despite the volatility of the market Transportation Services was 3-percent under budget due in part to staff reductions and careful budget management
SAN ANTONIO WATER SYSTEM TX David Kilbourne 450 724 5 49
NOTABLE ACCOMPLISHMENTS Implemented a fuel card test program allowing drivers to use commercial stations and a GPS test program to monitor location and vehicle operations Set up a sewer cleaning equipment preparation team increasing line cleaning crew time by 40 minutes each day
SANDIA NATIONAL LABORATORIES FLEET SERVICES NM
Mark Crawford 808 2050 4 47
NOTABLE ACCOMPLISHMENTS Received the 2010 GreenGov Presidential Award for involvement in developing constructing and testing a solar-powered cart Uses a driving simulator to help train drivers through a series of computer-generated real-world scenarios
SKOOKUM FORT RILEYGSA WA Michael Powell 1211 380 1 7
NOTABLE ACCOMPLISHMENTS Introduced electric vehicles for use low-mileage use Provides detailed fl eet information to managers including VIN license tag information and the last preventive maintenance date
SNOHOMISH CO PUBLIC WORKS FLEET MGT DIV WA
Allen Mitchell 896 393 3 49
NOTABLE ACCOMPLISHMENTS Sold and redeployed 75 under-utilized vehicles reducing fl eet expenses by $827863 Reduced GHG emissions by 85 percent increasing the Departmentrsquos Evergreen Fleets program rating from a three- to four-star rating on the fi ve-star scale
STATE OF DELAWARE FLEET SERVICES DE Terry Barton 2344 0 0 37
NOTABLE ACCOMPLISHMENTS Because it has no operating repair or fueling facilities Fleet Services provides vehicles for $2645 per day including fuel maintenance 247 roadside assistance EZ Pass and GPS tracking Upgrades to the central operation system will increase ability to make reservations via the Internet freeing up fl eet resources
STATE OF GEORGIA DEPT OF ADMINISTRATIVE SERVICES GA
Ed Finnegan 21670 228 146 4
NOTABLE ACCOMPLISHMENTS Rolled out the ARI Insights Vehicle Mgmt System four months ahead of schedule Arranged to have a permanent rental car from Enterprise placed at state agency that did not qualify for an additional vehicle for a savings of $10000 a 23 percent drop from fees spent the previous years for the rental and staff pick-up and drop-off time
STATE OF KENTUCKY KY Forrest Banta 4723 0 1 28
NOTABLE ACCOMPLISHMENTS As part of the governorrsquos Smart Government Initiative the division is reviewing vehicle usage the possibility of self-insurance revising the take-home vehicle policy and establishing a short-termdaily rental contract The division purchased 125 alternative-fuel vehicles for an average increase in fuel economy of 55 mpg
TOWN OF BUCKEYE AZ Michael DePaulo 231 45 1 5
NOTABLE ACCOMPLISHMENTS Made the decision to outsource on-callafter-hours service for a total cost of $263 a savings of more than $13000 from the previous year Established a motor pool that included eight vehicles for all Town departments
UNIVERSITY OF CALIFORNIA DAVIS CA Richard Battersby 1000 300 1 26
NOTABLE ACCOMPLISHMENTS Through careful analysis and planning lowered operating expenses by 17 percent or $12 million To assist its customers and leadership the department developed an extensive array of fl eet metrics and reports designed to better enable vehicle and transportation decisions
UNIVERSITY OF WASHINGTON WA Jolie Tahara 653 0 1 18
NOTABLE ACCOMPLISHMENTS Reduced the number of yearly scheduled preventive maintenance visits by 30 percent with an overall fl eet availability of 95 percent Fleet services purchased fi ve hybrid step-vans and one hybrid paratransit shuttle to reduce both operating costs and CO2 emissions
VEHICLE AND TRAVEL SERVICES DEPARTMENT OF TECHNOLOGY MANAGEMENT amp BUDGET STATE OF
MICHIGAN MIJoyce Van Coevering 6910 308 1 32
NOTABLE ACCOMPLISHMENTS Streamlined the motor pool reservation system giving users 24-hour access to VTS vehicles The system FleetCommander tracks real-time utilization and displays graphs gauges online forms and a wide variety of reports based on consistent normalized data
WAKE COUNTY NC Thomas Kuryla 873 90 1 15
NOTABLE ACCOMPLISHMENTS Implemented a fuel management software system which allows employees to fi ll up without a fuel card and prevents misuse of County resources The system also collects data through the vehicle OBD connection such as odometer readings idle time run time and OBD codes
WASHINGTON STARE DEPARTMENT OF TRANSPORTATION (WSDOT) WA
Greg Hansen 2314 1354 37 209
NOTABLE ACCOMPLISHMENTS Adjusted its preventive maintenance schedules using fuel consumption as the basis for service rather than time as part of its efforts to reduce agency emissions by 15 percent of 2005 levels by 2020 Has implemented back-up camera and in-cab audible warning device technologies to improve safety and prevent equipment damage
ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
GF07_Directoryindd 36GF07_Directoryindd 36 7511 34439 PM7511 34439 PM
wwwfleetcertificationcomwwwfleetcertificationcom
in partnership with
GF05
-4311
Certify Your Fleet Operation
GF0711certificationindd 1 7111 100056 AMGF07_Directoryindd 37GF07_Directoryindd 37 7511 34442 PM7511 34442 PM
38 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
AFFB11gfcindd 1 52711 74645 AM
2011 lsquo100 BEST FLEETrsquo JUDGESThe pool of judges for the 2011 100 Best Fleets spent countless hours reviewing applications following up with
nominees and lending their expertise to the program This yearrsquos judges were
2011 ELITE FLEETSThis prestigious award is given to the No 1 fl eet winners from the previous four years
which are still meeting the highest standards in fl eet excellence
2010 NO 1 FLEET CITY OF TROY MICH
2008 amp 2009 NO 1 FLEETHILLSBOROUGH COUNTY FLA
2007 NO 1 FLEETVOLUSIA COUNTY FLA
GEORGE BAKERDirector of Central Services
Volusia County Fla MARILYN RAWLINGSFleet Manager
Lee County Fla
MF
SAMUEL LAMERATOSuperintendent of Fleet MaintenanceCity of Troy Mich
STEVE RILEYDirector of Fleet OperationsCity of Coral Gables Fla
GF07_Directoryindd 38GF07_Directoryindd 38 7511 34443 PM7511 34443 PM
Register Now at wwwGreenFleetConferencecom
or call (800) 576 - 8788
OCTOBER 3-4 2011Gaylord Texan bull Grapevine TXThe Green Fleet Conference amp Expo is the only event which focuses
exclusively on environmental sustainability for car and truck fl eets Others may
touch on the subject but Green Fleet Conference amp Expo specializes in
it offering two intense concentrated days of education enterprising dialogue
and engaging exhibits If you are a fl eet manager in either the corporate or
government arena make room in your calendar for this must-attend event
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AFFB11gfcindd 1 52711 74645 AMGF07_Directoryindd 39GF07_Directoryindd 39 7511 34451 PM7511 34451 PM
40 Government Fleet JulyAugust 2011
PUBLIC FORUM By Mike Antich
Why do many in senior
management or elect-
ed offi cials not listen
to their fl eet managers I know
many may dispute this asser-
tion but the reality is that many
public sector fl eet managers do
not have the ear of their manage-
ment and elected offi cials
Herersquos a real-world case in
point One fl eet manager relat-
ed to me that his management
hired an outside consultant to
analyze the performance of
the municipal fl eet and submit
recommendations for improve-
ment The fl eet manager relat-
ing this story to me is held in
high esteem by his peers and
has been very proactive Over
the past several years he made
detailed recommendations on
how to improve the Cityrsquos fl eet
operations however his recom-
mendations fell on deaf ears
When the consulting company
issued its follow-up report it
was enthusiastically received by
management and the city coun-
cil What was distressing to the
fl eet manager is that the consul-
tant recommended exactly what
he had recommended earlier
Why did his recommendations
fall on deaf ears while the al-
most identical recommenda-
tions made by the consultant
were met with enthusiasm
This dilemma is not solely
restricted to fl eet managers
The same complaint is heard
from in-house IT personnel
staff attorneys et al One reason
is that some management value
an outside opinion which
presumably is not vested to
a particular outcome These
proponents argue that a
consultant can offer a different
more objective perspective
about how a problem can be
solved Also consultants are
exposed to a variety of operations
and different methods used to
deal with the same issues facing
your operation But this theory
falls apart when the consultantrsquos
recommendations are identical
to the in-house manager and
one is accepted over the other
The reality is it is a deeper issue
of management not listening
to its in-house subject-matter
experts
Herersquos another example from
a different fl eet manager which
illustrates this point
ldquoMy outfi t hired an outside
consulting company to perform
a fi nancial and operational au-
dit When completing the audit
the consultant wrote a review
The opening comment in the
fi nal review was lsquoYour fl eet is
operating well under benchmark
averagesrsquo They then went on to
make further cost-saving rec-
ommendations After the review
meeting I sent several e-mails
to my reporting offi cials with a
single note lsquoWe paid this outfi t
how much to tell us thisrsquordquo
This fl eet manager went
on to summarize what is at the
heart of this problem ldquoMy point
is what a shame that manage-
ment all the way up the line
wonrsquot ask (then listen to) the
people who know their jobs as to
what would be good actions and
practices to take for operational
cost savings Of course this ap-
plies to all departments and not
just fl eet operations The bottom
line is when will management
learn to listenrdquo
However the blame isnrsquot all
one-sided In the fi nal analysis
many fl eet managers do a very
poor job in elevating their pro-
fessional stature in the eyes of
senior management The sad re-
ality is that if you donrsquot take the
lead in defi ning your expertise as
a professional fl eet manager and
showcasing your value to the
management team someone else
will do so which is often errone-
ous and the source of mispercep-
tions about your capabilities
UNDER-APPRECIATIONThese are turbulent times
for public sector fl eet managers
Many fl eet managers are under-
appreciated by user groups se-
nior management and elected
offi cials Sometimes the fl eet
manager is at fault because he or
she does a poor job of promoting
themselves and their department
to management When money is
scarce and budgets are tight or
need to be cut fl eet managers
quickly fi nd themselves on the
radar screen of elected offi cials
the local news media and tax-
payer watchdog groups
How do you prove you are
doing a good job You may think
you manage a well-run fl eet but
do you have the metrics to sub-
stantiate this assertion If you
can quantify the performance
of your operation to manage-
ment and elected offi cials they
are more likely to appreciate the
value of the service provided
However this lack of un-
derstanding by management is
often the root of inquiries that
put fl eet managers on the defen-
sive attempting to justify their
performance Fleet managers
should not assume management
understands their business and
knows they are doing a good job
If you want to demonstrate you
are competitive you need to de-
velop and measure on an ongo-
ing basis specifi c performance
metrics valuable to your user de-
partments that are available for
review by all interested parties
In todayrsquos weak tax base
fl eet managers can save taxpay-
er dollars by implementing ef-
fective fl eet policy maximizing
fl eet utilization right-sizing the
fl eet optimizing user depart-
ment productivity all while re-
ducing operating expenses The
sad part is that many fl eet man-
agers are not vocal about their
achievements and management
is not fully cognizant of their
contributions to achieving these
goals Fleet managers must be
viewed as valuable members of
the overall management team if
for no other reason than the fact
that they are managing tens of
millions of dollars of taxpayer
assets used to provide the ser-
vices taxpayers demand
Irsquoll admit that I too am mys-
tifi ed by the under-appreciation
of many fl eet managers I am
continually impressed by the
caliber of todayrsquos public sector
fl eet managers and how they
overcome the challenges they
face day-in and day-out Each
year fl eet managers and their
teams struggle to do more with
less money Perhaps it is be-
cause the personalities of many
fl eet managers who are humble
by nature and not prone to self-
promotion
It is high-time senior man-
agement and elected offi cials
realize the value of their fl eet
managers and utilize this ex-
pertise to its fullest extent My
message to senior management
is a simple one Listen to your
fl eet manager
Let me know what you think
mikeantichbobitcom
MESSAGE TO MANAGEMENTLISTEN TO YOUR FLEET MANAGER
GF07_Editindd 40GF07_Editindd 40 7511 32203 PM7511 32203 PM
The Choice Is Clear mdash And CleanYour fleet can get the same horsepower and torque performance as gasoline for 30 less in fuel costs ndash
and with 60 fewer emissions mdash thanks to ROUSH CleanTech Liquid Propane Injection fuel systems
Propane autogas fuel systems by ROUSH CleanTech let you operate on a price-stable North American-
sourced fuel with no engine modifications required That means yoursquoll get all the benefits of propane
autogas with no compromises in your vehiclersquos factory warranty protection
PERFORMANCE IDENTICAL
VEHICLE WARRANTY IDENTICAL
FUEL COSTS 30 LESS
EMISSIONS 60 LESS
PROPANE AUTOGAS VS GASOLINE
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UPFITS AVAILABLE
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GF07_C3-C4indd 994GF07_C3-C4indd 994 7511 32346 PM7511 32346 PM
- GOVF_991_NO_BOX
- GOVF_992
- GOVF_1
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When it comes to alternative fuels propane is far and away the best alternative
855-4AUTOGAS
GF0111ferrellgasindd 1 122010 122740 PMGF07_Winnerindd 21GF07_Winnerindd 21 7511 32020 PM7511 32020 PM
22 Government Fleet JulyAugust 2011
The 4th annual Government Fleet
Expo amp Conference (GFX)
held at the San Diego Conven-
tion Center in Southern California
June 6-8 brought together more than
550 public sector fl eet professionals
and industry suppliers
Former MLB all-star pitcher Dave
Dravecky opened with an inspirational
keynote address and Denton Cinque-
grana senior markets editor at OPIS
gave a keynote speech on the state of
the fuel market The conference includ-
ed the 2011 Public Sector Fleet Man-
ager of the Year and ldquo100 Best Fleetsrdquo
awards ceremonies engaging presenta-
tions and panels featuring fl eet experts
numerous networking opportunities
more than 85 exhibit booths and a
chance to explore San Diegorsquos Gaslamp
Quarter
Next yearrsquos event is scheduled for
June 18-20 2012 at the Colorado Con-
vention Center in Denver
Event coverage and an extended
photo gallery are available at www
gfl eetcom Keywords GFX 2011
2011 EXPOUNITES FLEET PROFESSIONALS IN SUNNY SAN DIEGO
Three days of sessions keynote speeches and networking gave at-tendees ideas solutions to take back and test in their fl eets
(Above left) Aaron Alvarado from City of Tempe Ariz conducts a session(Above right) MLB all-star pitcher Dave Dravecky presents a keynote
A networking power session on ldquoFleet Challenges and Solutionsrdquo brought fl eet professionals together to help each other reach their common goals
A pre-session on best practices from the 100 Best Fleets title ldquoLeading the Wayrdquo drew a crowd of fl eet managers looking for ideas to become one of the ldquobestrdquo
GF07_GFXindd 22GF07_GFXindd 22 7511 32054 PM7511 32054 PM
Government Fleet JulyAugust 2011 23
PHO
TOS
CO
UR
TESY
STE
VE
RIL
EY
The GFX show fl oor was packed full of new vehicles and informative displays Attendees spent quality time on the show fl oor learning about new technology and innovations
The 2012 Chevrolet Caprice Police Patrol Ve-hicle was on display
Mitsubishirsquos iMiEV zero-emissions vehicle packs a lot of punch in its small package
MEMA brought an Altec AT37-G telescoping ar-ticulating aerial truck to the show fl oor
Ford and Azure Dynamics brought the Transit Connect Electric to the show
Chevroletrsquos new CNG van was on display which will also be available in an LPG version
LeasePlan amp NJPA sponsored a networking evening at the Hard Rock Cafe
(Above amp Below) At the fi rst opening recep-tion event attendees were given opportuni-ties to network and grab a bite to eat
(Above) EnviroGuard had its low polluting lawn mowers on display
(Left) Attendees had several op-portunities to visit with vendors
(Right) Informative displays and on-site product demos were pro-vided at several booths
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24 Government Fleet JulyAugust 2011
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The 100 Best Fleets recognizes and rewards peak-performing fl eet operations in North America and identifi es and encourages ever-increasing levels of performance improvement
1 PORTLAND OR John Hunt CPFP 2490 400 7 77
NOTABLE ACCOMPLISHMENTS Despite constantly declining budgets the fl eet accelerated staff development and ramped up training to expand its collective knowledge base The effort dramatically improved repair turnaround times and customer satisfaction Fleet also successfully negotiated ASE Master technician pay doubled personal tool allowance expanded shop tools and increased technician salaries for 2012
2 SAN BERNARDINO COUNTY CA Roger Weaver CPFP 3500 400 6 83
NOTABLE ACCOMPLISHMENTS Implemented comprehensive centralization initiatives with major users (sheriff fi re special districts human services and public works) In response to the economic downturn the department reported cumulative savings andor cost avoidance of $4114135 (FY2010-11 year-to-date and estimated) Some of these reductions are ongoingrecurring from previous years for a grand total of $171 million over the last seven years A ldquoNew Employee Handbookrdquo covering County safety and departmental policies was produced and also reviewed annually during work performance evaluations with all current employees
3 CITY OF COLUMBUS OH Kelly Reagan 3035 2884 4 120
NOTABLE ACCOMPLISHMENTS The City is currently constructing what will be the Cityrsquos fi rst compressed natural gas (CNG) fueling station and the largest and only fast-fi ll CNG station with public access in Ohio The City also increased morale Investments in training and safety equaled tangible results in the morale of City technicians Currently 83 percent of City mechanics are ASE certifi ed 55 percent are Master ASEs (73 employees hold 543 ASE certifi cations) The City also obtained the ASE Blue Seal for the fourth time in 2011 Due to the Cityrsquos increased focus on training testing and safety it has been able to steadily reduce its parts and services expenses thus reducing billing to City agencies
4 CITY OF CONROE TX Thomas Higgs 300 193 1 6
NOTABLE ACCOMPLISHMENTS In 2010 the City implemented an Interlocal Agreement with two external customers adding a total of 75 vehicles without adding a technician and estimated revenues of $83000 or approximately 8 percent of current approved budget Internal fl eet availability was increased from 96 percent to 98-plus percent for internal customers The City saved additional funds by negotiations with parts suppliers for increased discounts and technology utilization It has maintained certifi cation as an ASE Blue Seal shop for the past four years and 100 percent of staff is ASE certifi ed
5 CITY OF CULVER CITY CA Paul Condran 582 32 1 38
NOTABLE ACCOMPLISHMENTS The City held its second Regulatory Technical Summit in 2010 bringing together reps from more than 50 citiesagencies and industry policy makers The fl eet has also accomplished a sustainable fl eet progression 85 percent of the heavy-duty fl eet operates on CNG 28 percent of light-duty overall on-road fl eet is alternative fuelhybrid The City re-powered 12 heavy-duty CNG transit buses with the newest Cummins CNG engines using a $360000 grant The City was also the winner of the 2010 NAFA Fleet Management Association Sustainable Fleet Award for heavy-duty fl eets and has consistently ranked in the top 20 ldquo100 Best Fleetsrdquo since 2004
6 POLK COUNTY FL Bob Stanton CPFP 2575 332 11 35
NOTABLE ACCOMPLISHMENTS The County insourced its third County municipal fl eet operation (City of Ft Meade Fla) into fl eet operations Since 2010 the County has absorbed three municipal fl eet operations The Countyrsquos vehicle leasing program has been expanded to include County municipal governments allowing municipalities to spread limited capital resources over a broader range of vehicles It began using Craigslistcom to sell parts from salvaged vehicle The County also formed and leads a local consortium consisting of the Polk School Board City of Bartow Fla local Florida DOT district offi ce and the County to explore a partnership to collectively bring CNG into the County
7 CITY OF MOLINE IL JD Schulte CPFP 182 215 1 11
NOTABLE ACCOMPLISHMENTS The City has completed negotiations with a vendor selected to remove all lead wheel weights from inventory and supply the City with lead-free weights All Allison World Transmissions have been converted to a fully synthetic fl uid and oil-drain intervals were extended on these units to a full four years All City technicians use laptops on their toolboxes with the ability to view a live dashboard feed for fi ve key performance indicators (KPIs) Technicians are now able to see shop turnaround time for work orders open work orders by status scheduled versus non-scheduled repairs technician productivity by percentage and work orders with potential comebacks
8 CITY OF COLORADO SPRINGS CO Tom Monarco 2468 2053 8 67
NOTABLE ACCOMPLISHMENTS In 2010 the City completed the upgrade of its fl eet information system partnering with one of its customers City Transit to share costs of the upgrade and training It completed its upgrade of the fuel system which consisted of upgrading 11 sites that dispense nearly 22 million gallons of fuel annually Through the use of fuel futures pricing in 2010 the City saved nearly $5 million Fleet has another fuel contract in place for 2011 that should save the City another $4 million
9 CITY OF LOS ANGELES CA Richard Coulson 6007 5102 29 421
NOTABLE ACCOMPLISHMENTS Through evaluating fl eet to ensure it is the right size for operations the City reduced total inventory by more than 900 units Parts expenditures were reduced by carefully identifying preventive maintenance (PM) schedules PM checklists were also revised to maximize technician effi ciency The City has also worked to educate policy makers regarding the ldquoscience of fl eet maintenancerdquo It invested time educating policy makers about the cause and effect relationships between deferring maintenance and deferring vehicle replacements as well as provided tours of fl eet facilities
TOP PUBLIC SECTOR SPONSORED BY
FLEETS RECOGNIZED
RANK FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
Now with Hillsborough County Fla
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With 24-hour access FordPartscom allows you to fi nd everything you need anytime you want The VIN search feature is a simple solution to fi nding the exact part you need to get the job done right Therersquos no better way to order parts than FordPartscom
ANY FORD PARTANY TIME
Let VIN search do the work
And you can order any time mdash so therersquos less downtime
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26 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
10 CITY OF RIVERSIDE CA Kris Martinez 1041 320 2 35
NOTABLE ACCOMPLISHMENTS Alternative-fuel use by City vehicles increased The total of alternative fuel in use by the City has increased by 12 percent from 43064 to 48893 gallons of CNG per month reducing air emissions and fl eet operating costs due to the low cost of CNG The percentage of alternative-fuel vehicles in fl eet has increased dramatically The number of targeted vehicle classes has increased from 53 percent to 72 percent and the percent of clean vehicles has increased from 69 percent to 89 percent The City also instituted a Green Action Plan with a goal to reduce mobile sources of pollution by 5 percent through programs and partnerships
11 CITY OF FT LAUDERDALE FL John Rencher 1230 290 1 51
NOTABLE ACCOMPLISHMENTS In 2010 the City concluded a three-year vehicle and equipment utilization study and fl eet right-sizing program resulting in annual budgetary savings of $222300 and capital expenditure savings of more than $13 million It purchased two new hybrid aerial bucket trucks to replace older models using a grant in the amount of $150272 The grant was also used for retrofi tting 730 vehicles with CANceivers a fuel interface device providing accurate fueling data and idle time Fleet also achieved savings from cannibalization of totaled vehicles Instead of auctioning vehicles at $200 per unit the vehicles are retained to be ldquoparted outrdquo to save on parts costs
12 CITY OF AUSTIN TX Gerald Calk 3800 1400 7 199
NOTABLE ACCOMPLISHMENTS Fleet performed a self-assessment identifying areas of concern with a special emphasis on internal controls and environmental compliance Once weaknesses were discovered the City worked on restructuring its organization to cover certain areas as well as ensure compliance with regulatory agencies By doing this self-assessment and aligning operational needs with the overall needs of the City fl eet was able to hire needed personnel to strengthen its organization The City was a recipient of the 2011 NAFA Fleet Management Association Sustainable Fleet award and four of six service centers are ASE Blue Seal certifi ed
13 CITY OF FAYETTEVILLE AR Dennis Pratt 322 236 1 17
NOTABLE ACCOMPLISHMENTS The City continued with its green initiatives in 2010 purchasing one hydraulic launch assist (HLA) Solid Waste side loader started full use of re-refi ned oil with Micro Green oil fi lters and continued with oil sampling driving change intervals The City started using its fl eet information system graphics module to store wiring diagrams warranty and other service information and started using an online vehicle auction company to sell surplus fl eet vehicles Team members have continued their training with increased ASE and EVT certifi cations
14 MANATEE COUNTY FL Michael Brennan 849 499 3 35
NOTABLE ACCOMPLISHMENTS The County revised its preventive maintenance program increasing PM-generated repairs by more than 35 percent while maintaining a 93-percent fl eet availability average It continued reassignment of underutilized units reducing capital spend by more than $800000 The County was also award a $159 million grant for a new central maintenance and transit operations facility Team technicians also placed fi rst in a maintenance competition sponsored by the Florida DOT winning the ldquoknowledge examrdquo The County has also continued a leading role in the County-wide ldquoGreen Teamrdquo promoting environmental stewardship across departmental lines
15 CITY amp COUNTY OF DENVER CO Ernie Ivy 1233 194 7 93
NOTABLE ACCOMPLISHMENTS The Denver Fleet Management Division completed implementation of a new fl eet management software system converting 15 years of historic data and adjusting operations to best utilize the systems features It moved to a City-wide system for tracking procurement streamlining the purchase of parts and materials and increasing accountability The Division also opened a new fl eet facility that is anticipated to be LEED Gold certifi ed and will incorporate employee ideas for improving operations and enhancing customer service
16 CITY OF SACRAMENTO CA Keith Leech 2214 592 6 104
NOTABLE ACCOMPLISHMENTS The City upgraded its Fleet Management Technology Toolkit which are AssetWorks Fleet Focus (M5) and Fuel Focus technology upgrades that provide multiple enhancements and integrations to gather format and disseminate information to establish the business intelligence required to make data-driven decisions Itrsquos return-on-investment (ROI) analysis demonstrated an annual benefi t of $720000 after a pilot program with Zonar GPS telematics and more than $700000 after outsourcing parts management to NAPA Integrated Business Solutions (IBS) The City also participated in a multi-agency municipal project that benchmarked fl eet costs and statistical trends including fl eet utilization fuel consumption and emissions
17 CITY OF FORT WORTH TX Wayne Corum 2990 463 3 108
NOTABLE ACCOMPLISHMENTS The City competed in a managed competition process for vehicle maintenance and was retained as the maintenance provider for the City It is fi nalizing and implementing a National Fuel Contract In the fi rst six months 16 different government agencies from four states have already utilized the contract The City is continuing to expand alternative-fuel use with investments into fueling infrastructure (ethanol propane and electric) and alternative-fuel vehicle acquisitions (hybrid electric and propane)
18 CITY OF ROCHESTER NY Michael Quattrone 2074 205 1 79
NOTABLE ACCOMPLISHMENTS The City completed the Government Fleet Management AllianceFleet Counselor Services certifi cation program at 97 percent It is continuously working on the Divisionrsquos Policy and Procedures manual The City has more than 125 management-approved policy and procedures in 16 different categories providing employees with clarity in City goals daily work and delivering managementrsquos expectations It also developed service level agreements (SLAs) with all customers including seasonal SLAs
19 CITY OF EUGENE OR Tony Jobanek 558 101 1 28
NOTABLE ACCOMPLISHMENTS The Cityrsquos Fleet Services section recently became an Eco-Biz certifi ed fl eet facility The goal of the program is to prevent and minimize pollution generated by small businesses in the Lane County Ore area It implemented a dashboard system that provides key information in a timely manner The City is also proactively in pursuit of an electric technology demonstration program It was identifi ed by the State as one of the fi rst public organizations to participate in demonstration testing of the Toyota plug-in Prius hybrid-electric sedan Mitsubishi iMiEV all-electric sedan and is scheduled to purchase a Nissan LEAF all-electric sedan in summer 2011
20 CITY OF DENTON TX Mike Ellis 615 202 1 21
NOTABLE ACCOMPLISHMENTS The City opened a new alternative-fuel site and began dispensing biodiesel and ethanol products with the projected annual purchase of 664000 gallons of biodiesel and at least 40000 gallons of E-85 It has converted 72 percent of its fuel purchases to biodiesel It deployed fi ltration systems on all landfi ll and refuse equipment to increase oil drain intervals which reduces labor cost and conserves oil while improving reliability It also developed an in-house mentoring program designed to increase productivity effi ciency and knowledge by partnering a less-experienced technician with an ASE-certifi ed Master Technician
RANK FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
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INVERS Mobility Solutions bull 6047421145 bull 8663080091
FF0909inversindd 1 9909 21000 PMGF12-54_1-6HouseADindd 1 122910 95043 AM
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28 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
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THE FOLLOWING FLEETS LISTED ALPHABETICALLY HAVE BEEN JUDGED AMONG THE 100 BEST FLEETS IN THE NORTH AMERICA
FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
ALACHUA COUNTY FL Ray Griffi n CPM 306 416 2 16
NOTABLE ACCOMPLISHMENTS Implemented ldquo20-percent by 2010 Reduction Planrdquo demonstrating how the County can reduce fuel consumption by 20 percent by 2020 Created Fleet Management Comprehensive Plan an administrative procedure booklet that outlines policies and fl eet management practices and reduced take-home vehicles by 52 percent
ALAMEDA COUNTY CA Doug Bond 1093 0 3 13
NOTABLE ACCOMPLISHMENTS Wrote and implemented new County Ordinance that updated and enhanced vehicle-use polices Reduced fl eet by 80 under-utilized vehicles (7-percent reduction) and replaced 29 vehicles with alternative-fuel units for a savings of $741129 for this fi scal year
ARAPAHOE COUNTY CO Randy Campbell 357 483 2 20
NOTABLE ACCOMPLISHMENTS Initiated full electronic pre- and post-trip inspection program for units that require inspection under Federal Motor Carrier Safety Administration (FMCSA) and Colorado state law The system enables a ldquorepair-before-failurerdquo strategy that lowers operating costs and increases compliance
ATLANTIC COUNTY UTILITIES AUTHORITY NJ Gene Petitt 113 70 2 13
NOTABLE ACCOMPLISHMENTS The County opened a compressed natural gas (CNG) fueling station using $19 million in grant funding to build the facility along with the incremental costs of purchasing 15 CNG vehicles Also implemented green vehicle purchasing and anti-idling policies
AUGUSTA-RICHMOND COUNTY GA Ron Crowden 1265 1259 4 49
NOTABLE ACCOMPLISHMENTS Fleet management shifted procurement funding for public safety vehicles from the General Fund - Capital Outlay to Sales Tax (a shift of $12 million) increasing the number of public safety vehicles purchased over the next fi ve years Allowed contractor to insource repair work for local branch of Salvation Army
CITRUS COUNTY FL Michael Webster 397 165 1 12
NOTABLE ACCOMPLISHMENTS Began education and training program for all user departments within the County Recorded an example of a proper pre-trip inspection of a vehicle and heavy-equipment Also implemented ldquoContinuous Quality Improvementrdquo concept to encourage and promote a more business-like approach to fl eet
CITY OF ALCOA TN Steve Hillis 266 59 1 3
NOTABLE ACCOMPLISHMENTS Instituted an all-staff certifi cation policy for ASE certifi cations Initiated a monthly City-wide Fleet FOCUS report to the management of all user departments covering costs and operational effi ciencies
CITY OF AMES IA Paul Hinderaker 203 80 1 10
NOTABLE ACCOMPLISHMENTS Initiated a system to aggressively reduce past-due PM work allowing technicians to take responsibility for part of a list of overdue items Purchased new independently moveable vehicle lifts which reduces outsourcing work on large vehicles
CITY OF ANAHEIM CA Karl Hopfer 755 535 1 34
NOTABLE ACCOMPLISHMENTS Implemented monthly newsletter highlighting staff accomplishments and special activities as well as a second peer-based employee recognition program Staff training was increased to 18 hours per person minimum through use of in-house cross training and vendor-provided training
CITY OF BELLEVUE WA Peter Bednar 672 369 1 20
NOTABLE ACCOMPLISHMENTS In fi nal phase of $18 million shop modernization project increasing number of work bays per technician from 16 to 23 Utilized $530000 in grant money to help purchase 76 hybrid vehicles Upgraded to a Web-based fl eet management system and issued each technician a 10-inch laptop for ldquoon the fl yrdquo access to fl eet management system
CITY OF BOISE ID Craig Croner CPFP 890 409 5 15
NOTABLE ACCOMPLISHMENTS Completed fi rst year of fully centralized Mobile Fleet Equipment operations resulting in net savings for Parks Dept of 12 percent over 2009 Implemented a city-wide used-vehicle procurement contract Also implemented a centralized Web-based motor pool system at multiple locations around the City
CITY OF CHICAGO IL Patrick Harney 7862 3664 14 635
NOTABLE ACCOMPLISHMENTS Instituted a three-year light-duty vehicle reduction plan for a total end-of-project savings of approximately $1 million Added parts and service lines to new-vehicle and equipment purchase contracts allowing fl eet to receive maintenance services from same contractors from which the City purchases new vehicles and equipment
CITY OF CONCORD NC Daniel Nuckolls CAFM 797 84 1 12
NOTABLE ACCOMPLISHMENTS Introduced Intranet page that allows customers to request services online search work orders and view PM and cost information per vehicle Program was created in-house and at no cost Added fi rst ROUSH propane-powered truck to fl eet operating out of the City airport
CITY OF DURHAM NC Larry Cash 1357 345 3 52
NOTABLE ACCOMPLISHMENTS Embraced Cityrsquos ldquoCulture of Servicerdquo concept based on a three-prong approach service to the customer service to the community and service to the staff City promoted a customer appreciation day which included door prizes and a light breakfast
CITY OF EDMONTON AB Steve Rapanos 3731 697 13 640
NOTABLE ACCOMPLISHMENTS Built a transit bus garage with LEED Silver certifi cation obtained National Safety Mark certifi cation implemented a coolant management system changing the entire fl eet to long-life anti-freeze and engineered a portable detachable winch assembly for pulling ldquodeadrdquo vehicles onto a hoist
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GF05-2011
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30 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
GF0611gfx_sponsorsindd 1 51711 101722 AM
CITY OF FAIRFIELD CA David Renschler CPFP 261 139 1 14
NOTABLE ACCOMPLISHMENTS Installed new GFI Genfare electronic fare boxes on all 56 transit coaches in just three days The City imposed mandatory furlough of 26 days on City employees eliminating 23 vehicles due to under-utilization Also the City extended oil change intervals from 3000 to 5000 miles
CITY OF FARGO ND Harold Pederson 446 324 2 37
NOTABLE ACCOMPLISHMENTS Implemented bar coding of all inventory in both maintenance shops Scheduled four days of additional training in the inventory portion of the Cityrsquos fl eet management software for parts staff which are actively reviewing and liquidating seldom-used and obsolete parts inventory
CITY OF FT WAYNE IN Larry Campbell CPFP 1088 438 2 28
NOTABLE ACCOMPLISHMENTS Developed fi rst-of-its kind hybrid sewer jet truck working with International Eaton and Sewer Equipment of America Continued purchasing additional hybrid vehicles added new LED lights to fueling island for a 77-percent energy savings and removed lead wheel weights from tires for steel weights
CITY OF GOODYEAR AZ Richard Sweepe 354 16 1 6
NOTABLE ACCOMPLISHMENTS Conducted quarterly utilization reviews resulting in $185000 in savings due to removal of under-utilized units Re-purposed trucks from use by Water Division for an eighth of the cost of new vehicles Streamlined vehicle specifi cations
CITY OF HENDERSON NV Robert Murnane 1057 240 1 21
NOTABLE ACCOMPLISHMENTS Started a car-sharing motor pool at City Hall campus implemented the EJ Ward fuel management system at two main fuel locations revised vehicle replacement schedules implemented fl eet downsizing project and entered into joint service agreement with neighboring jurisdiction to handle police motorcycle maintenance
CITY OF IRVING TX Ramiro Lopez 803 127 2 19
NOTABLE ACCOMPLISHMENTS Enhanced communications among staff and customers with focus groups and frequent meetings Cost savings are being realized through fuel pricing fuel conservation and position responsibility enhancements Implemented technician accountability controls increasing performance and fl eet availability
CITY OF KAMLOOPS BC Ian Hammond 292 147 1 19
NOTABLE ACCOMPLISHMENTS Initiated a pilot program to explore hydrogen as an alternate fuel Contracted with a Vancouver Island-based company to install an on-demand hydrogen generator on one of the Cityrsquos service trucks Pilotrsquos initial results show dramatic decreases in CO2 and NOx Staff is certifi ed to perform hydrogen conversions
CITY OF LAKELAND FL Gary McLean CPFP 1088 190 1 30
NOTABLE ACCOMPLISHMENTS Rebuilt vehicle replacement process teaming with departmental leadership and Cityrsquos fl eet Utilization Management Committee (FUMC) Down-sized administrative vehicles reducing purchase and fuel costs Established new auction contract and one-time repair limits as well as $500 repair limit on ldquosparerdquo vehicles
CITY OF LITTLE ROCK AR Wendell Jones 1060 160 2 70
NOTABLE ACCOMPLISHMENTS Increased number of workstations to one cloud computer workstation per technician (from one or two in each shop) Recently began a self-evaluation and improvement plan utilizing Fleet Sentinel Management program
CITY OF LONG BEACH CA Leslie Horikawa 1591 68 8 85
NOTABLE ACCOMPLISHMENTS Implemented rigorous campaign to bring maintenance program to 94-percent completion rate reaching a high of 96 percent Keeping a cap on overtime expenditures and rotating staff and providing opportunities to gain skills in various positions Implementing a loaner pool program as part of a vehicle reduction plan
CITY OF MARIETTABLW GA Scott Lawler 557 104 1 14
NOTABLE ACCOMPLISHMENTS Established an internal online customer survey after vehicleequipment is repaired Focused on preparing and receiving a signed service level agreement (SLA) from Power Utility department which was completed within one year Purchased software allowing fl eet to upload latest service bulletin fi x for re-fl ashing a vehiclersquos ECU
CITY OF MESA AZ Peter Scarafi otti CDM CAFM CEM CPFP 1450 50 2 76
NOTABLE ACCOMPLISHMENTS Warranty Recovery Program is on track to recover more than $600000 in warranty YTD in 2011 recovering $433000 in 2010 Shop employees have more than 300 ASE certifi cations and City has received Clean Cities Coalition Clean Air award for past eight years
CITY OF MIAMI FL Jose Davila Sr 1951 178 1 67
NOTABLE ACCOMPLISHMENTS Improved employeemanagement relations Moved stockroom management in-house Took on yearly inspection of almost 500 commercial hauler trucks Changed the way the City gauges itrsquos employees productivity
CITY OF NEW YORK DCAS NY Stephen Weir 2127 80 0 9
NOTABLE ACCOMPLISHMENTS Spearheaded a number of green initiatives to established NYC as premier Green City in US including commitment to receive 50 Chevrolet Volts by June secure 10 of the fi rst Ford Transit Connect Electric vehicles and secure a no-cost two-year lease for 10 Navistar eStar electric trucks
CITY OF NEW YORK PARKS amp REC NY Keith Kerman 1863 774 8 60
NOTABLE ACCOMPLISHMENTS Completed Agencyrsquos second pilot of B-50 fuel this time for all diesel vehicles in Borough of Staten Island Parks uses B-20 in all vehicles Expecting delivery of fi ve Chevrolet Volts and fi ve Navistar Class 4 all-electric vans for use in playground repair two International hybrid buses and 11 Kenworth hybrid medium-duty trucks
CITY OF OCEANSIDE CA Jeffery Hart 458 25 1 14
NOTABLE ACCOMPLISHMENTS Underwent complete management and offi ce staff change Changed vehicle check-out processes after repairs cross-training staff in areas of emergency vehicles fi re apparatus off-road equipment and fabrication igniting new wave of training opportunities Also ramped up safety program and converted below-ground tanks to biodiesel
CITY OF ROANOKE VA Kenneth Bernard 600 250 1 25
NOTABLE ACCOMPLISHMENTS Implemented new equipment including a Versus scanner 450 kW standby generator Aerosol can recycling unit and nitrogen generator for tire service Also upgraded the shop to be WiFi capable Established positive sustainable maintenance practices and have developed a team with a solid culture
FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
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Thank you to the 2011 Sponsors of
wwwGovFleetExpocom
GFX05
-0311
MARK YOUR CALENDAR FOR NEXT YEAR
June 18-20 2012Colorado Convention CenterDenver CO
05-0311
LEAD SPONSORS
GENERAL SPONSORS
ASSOCIATION PARTNERS
PREMIER SPONSOR MAJOR SPONSORS
GF0611gfx_sponsorsindd 1 51711 101722 AMGF07_Directoryindd 31GF07_Directoryindd 31 7511 34435 PM7511 34435 PM
32 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
PROTECT YOUR FLEET
GF0711auditindd 1 7111 92820 AM
CITY OF SAN ANTONIO TX Florencio Pena 3715 1075 7 171
NOTABLE ACCOMPLISHMENTS Installed automatic vehicle location (AVL) in approximately 250 Solid Waste Management automated side-loader trucks Currently reviewing equipment lifecycles for many vehicle classes In FY2010 City passed environmental ordinance requiring vehicle purchases to be the most environmentally responsible equipment available
CITY OF SANTA ANA CA Rick Longobart 900 300 1 36
NOTABLE ACCOMPLISHMENTS Developed a cohesive work unit and camaraderie to overcome fi nancial shortfalls City proved in-house maintenance was more cost effi cient than outsourcing functions Demonstrated a $500000 savings through utilization effi ciency and improved communication
CITY OF SUFFOLK VA Jason LaLonde 1100 250 1 22
NOTABLE ACCOMPLISHMENTS With support and assistance from Dept of Budget and Strategic Planning a fl eet chargeback methodology information session was presented to all internal and external customers detailing expense and revenue steam on all facets of fl eet management Outfi tted all recently purchased equipment with LED lighting for increased visibility
CITY OF TAMPA FL Tim Perry 2682 218 2 57
NOTABLE ACCOMPLISHMENTS Authored revised City-wide Vehicle Operations policy which includes provisions for anti-idling cell phone and tobacco use driver training etc Took on responsibility for Tampa Fire Rescuersquos non-combat vehicles and equipment in 2009 completing integration in 2010 Also utilized outside vendor for heavy-tire road calls
CITY OF TEMPE AZ Aaron Alvarado 800 250 2 30
NOTABLE ACCOMPLISHMENTS Implemented ldquoThe Four Disciplines of Execution (4DX)rdquo by Franklin Covey At the City manager level guidance was put out to initiate an internal operating system to begin to change the culture and mind-set of all City departments
CITY OF THOUSAND OAKS CA Larry McKinney 205 405 1 11
NOTABLE ACCOMPLISHMENTS Implemented the following recycled fi lters and anti-freeze used retread tires eliminated lead wheel weights installed new busvehicle wash that uses recycled water installed a 60000-lb bus lift reorganized fl eet warehouse initiated employee and customer service surveys and created online equipment purchase calendar
CITY OF VANCOUVER BC Doug Smith 1680 280 4 240
NOTABLE ACCOMPLISHMENTS Introduced a ldquoMake vs Buyrdquo policy to determine what work should be done in-house versus outsourced Participated in public and private fl eet benchmarking projects Analyzed key performance indicators (KPIs) through fl eet management reports Introduced new fl uid storage and electronic fl uid dispensing management system
CITY OF WILMINGTON DE Ed Stone 593 26 1 14
NOTABLE ACCOMPLISHMENTS Initiated ldquoFast Fleet Loanerrdquo pool program reduced fl eet size by 26 percent for $57000 fuel savings and $391000 capital expenditure savings lowered average fl eet age by one year resulting in $10000 approximate fuel savings lowered fl eetrsquos carbon footprint by replacing 30-percent of trash trucks and retrofi tting 27 additional trash and dump trucks
COLLIER COUNTY FL Daniel Croft 766 391 4 26
NOTABLE ACCOMPLISHMENTS Utilized totaled ambulance and transit bus for parts versus salvage saving more than $30000 in ambulance and $20000 in transit bus parts and components Built and opened vehicle washing system allowing fl eet to clean largest trucks and equipment Also one technician was selected as the State of Florida Bus Mechanic of the Year
COLORADO DEPT OF PERSONNEL ADMIN Kathy Nesbitt 6000 200 3 13
NOTABLE ACCOMPLISHMENTS Completed installation of State-owned E-85 pumps at the downtown Denver motor pool and designed and deployed E-85 tanks at three locations Currently coordinating deployment of 20 all-electric vehicles and developed a petroleum-reduction rebate program returning funds totaling $500000 to State user agencies
COUNTY OF RIVERSIDE CA Robert Howdyshell 4116 0 7 52
NOTABLE ACCOMPLISHMENTS Taking part in initiatives to lead to right-sizing the fl eet and reducing vehicle miles traveled Began right-sizing efforts in April 2010 with identifi cation of all under-utilized vehicles based on mileage versus repair costs totaling 298 vehicles removed from service and sold with 37 additional vehicles retired and sent to auction
COUNTY OF SONOMA CA David Head 1157 196 3 21
NOTABLE ACCOMPLISHMENTS Began process to outsource parts operation to NAPA IBS with no on-site staffi ng required due to use of NAPA and fl eet-based computers Costs were reduced 15-35 percent on most parts staffi ng costs were reduced by more than $230000 and the number of invoices processed per month was reduced from hundreds down to one
DAKOTA COUNTY MN Kevin Schlangen 242 74 1 12
NOTABLE ACCOMPLISHMENTS Developed and implemented fl eet operations and Fleet LockoutTagout procedure manuals as well as implemented Voyager fuel card program Constructed 55000 sq-ft fl eet storage addition to Empire campus with geothermal heating system Also expanded insourcing of fl eet services to three additional fl eets without additional staff
DISTRICT OF COLUMBIA WATER amp SEWER AUTHORITY OZ Fuller 583 1000 2 29
NOTABLE ACCOMPLISHMENTS Implemented green product purchasing and usage initiatives including vehicle lube touch-up paints brake cleaning sprays and other cleaning items Purchasing several electric charging stations for electric vehicle use and have FY-2011 vehicle purchase plans for at least 41 additional alternative-fuel vehicles
EUGENE WATER amp ELECTRIC BOARD OR Gary Lentsch 219 54 1 10
NOTABLE ACCOMPLISHMENTS One of the fi rst fl eets to measure hydraulic system ISO cleanliness and moisture while still on the vehicle Shop is currently being certifi ed toward LEEDrsquos Gold standard Implemented idle and fuel-reduction policy obtaining a 103-percent reduction in fossil fuel usage (over 2009) Also reduced take-home vehicles to on-call staff only
HARFORD COUNTY MD Warren Patrick 1015 123 2 22
NOTABLE ACCOMPLISHMENTS Dramatically increased revenue by implementing new surplus vehicle sales process The new process works not only for fl eet vehicles and equipment but offi ce furniture computers etc Utilize a 27-month historical database to maintain an optimum replacement and disposal schedule
FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
GF07_Directoryindd 32GF07_Directoryindd 32 7511 34435 PM7511 34435 PM
This comprehensive guide contains information on how to
- prevent auditing
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Learn more at wwwgfl eetcomaudit GF10-0210
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PROTECT PROTECT YOUR FLEETYOUR FLEET
Prevent an audit of your fl eet operations with the
Public Fleet Audit ndash A Self Assessment Checklist
GF0711auditindd 1 7111 92820 AMGF07_Directoryindd 33GF07_Directoryindd 33 7511 34437 PM7511 34437 PM
34 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
GF0611toolboxindd 1 51311 114257 AM
HOUSTON INDEPENDENT SCHOOL DISTRICT TX Mark Swackhamer 2068 60 6 150
NOTABLE ACCOMPLISHMENTS Increasing number of cameras on 647 buses from two to four All buses support and police vehicles will have telematics for a total count of 1910 units Adding particulate traps to a percentage of buses Also partnering with University of Houstonrsquos Texas Diesel Testing and Research Center on emerging emissions reduction technologies
IDAHO NATIONAL LABORATORY ITS Scott Wold 671 467 2 152
NOTABLE ACCOMPLISHMENTS Replaced almost 75 percent of fl eet with fl ex-fuel vehicles (FFVs) and put 20 new hybrid-electric sedans and SUVs into service for total of 47 hybrid vehicles Began renewing aging bus fl eet increasing fuel economy by 20 percent and carrying 1 additional passenger per vehicle Mini-motor coaches planned to improve fuel mileage by 50 percent
CITY OF INDIANAPOLIS IN John Williams 4397 905 3 106
NOTABLE ACCOMPLISHMENTS Used over 20 key performance indicators (KPIs) to manage 5300 vehicles and pieces of equipment focusing on fi ve areas daily fl eet availability PM and repair operations supply and services administrative operations and customer service Also currently employ 13 ASE Master technicians
JOINT BASE LEWIS MCCHORD FLEET OPERATION WA Michor Gentemann 62 3500 3 100
NOTABLE ACCOMPLISHMENTS Continued to improve fl eet management information system (FMIS) to track man hours spent servicing vehicles and to review the Military Expenditure Limit helping to estimate costs Implemented new inspection process that saves time by pre-evaluating a vehicle before its pulled out of service and brought into the repair shop
KING COUNTY FLEET ADMINISTRATION WA Jennifer Lindwall 1950 364 2 76
NOTABLE ACCOMPLISHMENTS Acquired several clean vehicles including a hybrid service truck that has netted a 30 percent improvement in fuel effi ciency and two hybrid bucket trucks The purchase was offset with $120500 in grants The County fl eet has been right-sized by eliminating 43 under-utilized vehicles and has increased the use of shared vehicles
KNOX COUNTY TN Phillip May 1113 217 2 20
NOTABLE ACCOMPLISHMENTS Reduced total expenditures by 4 percent total department charges by 6 percent fuel usage by 5 percent and parts inventory by 24 percent while increasing production by 6 percent and improved turnaround time by 8 percent The shop earned its second Automotive Service Excellence (ASE) Blue Seal Certifi cation
MONROE COUNTY NY Melvin Rose 940 160 1 17
NOTABLE ACCOMPLISHMENTS Cooperative public-private partnership with Rochester Institute of Technology served as the model for the recently approved E-15 by the federal government Green initiatives and inter-municipal cooperation has led to increase in use of green vehicles reduction of duplicate equipment and the construction of green fueling stations
MONTEREY COUNTY CA Thomas Abear 2074 85 5 18
NOTABLE ACCOMPLISHMENTS Increased the number of hybrids in the Countyrsquos fl eet including hybrid pickup trucks and introduced biodiesel and retired or retrofi tted nearly 100 percent of on-road diesel vehicles with particulate trap fi lters Gave staff additional training opportunities through use of in-house kiosk to access online courses
MONTGOMERY COUNTY MD DEPARTMENT OF GENERAL SERVICES
Millie Souders 2297 0 1 45
NOTABLE ACCOMPLISHMENTS Instituted a fl eet performance improvement program utilizing employee input These employee-driven ideas netted improvements in key performance requirements including increasing police vehicle and administration vehicle availability and preventive maintenance completed in 24 hours to 987 percent
NEW YORK CITY POLICE DEPARTMENT NY Gregory Dimesa 8067 0 13 453
NOTABLE ACCOMPLISHMENTS Developed a proactive preventive maintenance program which compares maintenance history with current fueling mileage showing a 1-percent overall decrease in out-of-service rate and a 12-percent reduction in vehicles requiring a tow The Department is acquiring 373 more hybrid vehicles to join the 477 already in service
NORTH DAKOTA DOT STATE FLEET SERVICES ND Paul Hanson 3329 0 8 11
NOTABLE ACCOMPLISHMENTS Switched to synthetic transmission fl uid in the heavy trucks with automatic transmissions cutting required fl uid changes per year by a third and saving an estimated 1200 gallons of transmission fl uid and 450 man hours per year Also switched to purchasing heavy trucks with synthetic gear lube saving an estimated 750 gallons annually
PALM BEACH COUNTY FLA Douglas Weichman CAFM 2141 1584 3 60
NOTABLE ACCOMPLISHMENTS Implemented replacement rating system that was above the established replacement guidelines and established low-utilization reports to help make asset reduction decisions and stretch lifecycles In addition began purchasing low-rolling resistance tires and BOLT-brand locks for utility-type vehicles to help with key control
PALM BEACH COUNTY SHERIFFrsquoS OFFICE FL Alan Lane 2500 1300 3 32
NOTABLE ACCOMPLISHMENTS Increased focus on deputy safety with tires and brakes replaced on pursuit-type vehciles on a more regular basis eg if tires are worn to 532nds or brake pads are less than 6mm Repair intervals have been increased to a four month 4000 mile schedule saving about $400000 in the Departmentrsquos annual budget
PASCO COUNTY BOARD OF COUNTY COMMISSIONERS FL
Stephen McNaughton CAFM 966 920 3 39
NOTABLE ACCOMPLISHMENTS Implemented a Generator Task Force Program to align generator procurement disposal maintenance fueling and to maintain awareness of generator actions or agreements that impact County interests The fl eet uses a Specifi cation Committee as part of the process of procuring vehicles and equipment for the County
PRINCE GEORGErsquoS COUNTY MD Richard Hilmer 3243 12 2 57
NOTABLE ACCOMPLISHMENTS Due to a 20-percent reduction in staff caused by the recession the fl eet had to turn to upfi tting contractors to outfi t its latest group purchase of police vehicles Following this model 328 police vehicles were outfi tted for a savings of over $460000 in 2011 alone
PRINCE WILLIAM COUNTY VA Matthew Villareale 1107 177 1 35
NOTABLE ACCOMPLISHMENTS Fleet management increased its review of performance data and trends including the length of time by department that each vehicle has been in for service allowing for trending and shifting of priorities The fl eet maintained its E3 (Exemplary Environmental Enterprise) status with the Environmental Excellence Program
FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
GF07_Directoryindd 34GF07_Directoryindd 34 7511 34437 PM7511 34437 PM
USE THE FLEET TOOLBOX TO
Compare your eet using a bull robust benchmarking tool Analyze labor rates bull Reduce vehicle downtimebull Benchmark staf ng against similarly sized eetsbull Ensure JIT inventory processesbull Determine facility size requirementsbull Project employee and labor costsbull Network con dentially with other eet managersbull Review RFP samples and policy manualsbull Join a community of professionals with challenges bull similar to your own at www eettoolboxcom
Ensure JIT inventory processesbull
USE THE FLEET TOOLBOX TO
Compare your eet using a bullrobust benchmarking toolAnalyze labor rates bullReduce vehicle downtimebullBenchmark staf ng against similarly sized eetsbull
INTRODUCING
Equipped with all the tools you need to run an efficient fleet
DEVELOPED BY
GF Toolbox concept FINALindd 1 51311 110342 AM
GF0611toolboxindd 1 51311 114257 AMGF07_Directoryindd 35GF07_Directoryindd 35 7511 34439 PM7511 34439 PM
36 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
wwwfleetcertificationcom
Certify Your Fleet Operation
GF0711certificationindd 1 7111 100056 AM
RICHLAND COUNTY SC William Peters 1147 106 1 24
NOTABLE ACCOMPLISHMENTS Provides weekly fl eet status report to County administrators about vehicle availability and preventive maintenance services performed The fl eet division was instrumental in the development of the Countyrsquos Air Quality policy
SALT RIVER PROJECT AZ Jim Wood 1945 207 6 86
NOTABLE ACCOMPLISHMENTS By using fuel hedging the Department has remained close to its projected budget despite the volatility of the market Transportation Services was 3-percent under budget due in part to staff reductions and careful budget management
SAN ANTONIO WATER SYSTEM TX David Kilbourne 450 724 5 49
NOTABLE ACCOMPLISHMENTS Implemented a fuel card test program allowing drivers to use commercial stations and a GPS test program to monitor location and vehicle operations Set up a sewer cleaning equipment preparation team increasing line cleaning crew time by 40 minutes each day
SANDIA NATIONAL LABORATORIES FLEET SERVICES NM
Mark Crawford 808 2050 4 47
NOTABLE ACCOMPLISHMENTS Received the 2010 GreenGov Presidential Award for involvement in developing constructing and testing a solar-powered cart Uses a driving simulator to help train drivers through a series of computer-generated real-world scenarios
SKOOKUM FORT RILEYGSA WA Michael Powell 1211 380 1 7
NOTABLE ACCOMPLISHMENTS Introduced electric vehicles for use low-mileage use Provides detailed fl eet information to managers including VIN license tag information and the last preventive maintenance date
SNOHOMISH CO PUBLIC WORKS FLEET MGT DIV WA
Allen Mitchell 896 393 3 49
NOTABLE ACCOMPLISHMENTS Sold and redeployed 75 under-utilized vehicles reducing fl eet expenses by $827863 Reduced GHG emissions by 85 percent increasing the Departmentrsquos Evergreen Fleets program rating from a three- to four-star rating on the fi ve-star scale
STATE OF DELAWARE FLEET SERVICES DE Terry Barton 2344 0 0 37
NOTABLE ACCOMPLISHMENTS Because it has no operating repair or fueling facilities Fleet Services provides vehicles for $2645 per day including fuel maintenance 247 roadside assistance EZ Pass and GPS tracking Upgrades to the central operation system will increase ability to make reservations via the Internet freeing up fl eet resources
STATE OF GEORGIA DEPT OF ADMINISTRATIVE SERVICES GA
Ed Finnegan 21670 228 146 4
NOTABLE ACCOMPLISHMENTS Rolled out the ARI Insights Vehicle Mgmt System four months ahead of schedule Arranged to have a permanent rental car from Enterprise placed at state agency that did not qualify for an additional vehicle for a savings of $10000 a 23 percent drop from fees spent the previous years for the rental and staff pick-up and drop-off time
STATE OF KENTUCKY KY Forrest Banta 4723 0 1 28
NOTABLE ACCOMPLISHMENTS As part of the governorrsquos Smart Government Initiative the division is reviewing vehicle usage the possibility of self-insurance revising the take-home vehicle policy and establishing a short-termdaily rental contract The division purchased 125 alternative-fuel vehicles for an average increase in fuel economy of 55 mpg
TOWN OF BUCKEYE AZ Michael DePaulo 231 45 1 5
NOTABLE ACCOMPLISHMENTS Made the decision to outsource on-callafter-hours service for a total cost of $263 a savings of more than $13000 from the previous year Established a motor pool that included eight vehicles for all Town departments
UNIVERSITY OF CALIFORNIA DAVIS CA Richard Battersby 1000 300 1 26
NOTABLE ACCOMPLISHMENTS Through careful analysis and planning lowered operating expenses by 17 percent or $12 million To assist its customers and leadership the department developed an extensive array of fl eet metrics and reports designed to better enable vehicle and transportation decisions
UNIVERSITY OF WASHINGTON WA Jolie Tahara 653 0 1 18
NOTABLE ACCOMPLISHMENTS Reduced the number of yearly scheduled preventive maintenance visits by 30 percent with an overall fl eet availability of 95 percent Fleet services purchased fi ve hybrid step-vans and one hybrid paratransit shuttle to reduce both operating costs and CO2 emissions
VEHICLE AND TRAVEL SERVICES DEPARTMENT OF TECHNOLOGY MANAGEMENT amp BUDGET STATE OF
MICHIGAN MIJoyce Van Coevering 6910 308 1 32
NOTABLE ACCOMPLISHMENTS Streamlined the motor pool reservation system giving users 24-hour access to VTS vehicles The system FleetCommander tracks real-time utilization and displays graphs gauges online forms and a wide variety of reports based on consistent normalized data
WAKE COUNTY NC Thomas Kuryla 873 90 1 15
NOTABLE ACCOMPLISHMENTS Implemented a fuel management software system which allows employees to fi ll up without a fuel card and prevents misuse of County resources The system also collects data through the vehicle OBD connection such as odometer readings idle time run time and OBD codes
WASHINGTON STARE DEPARTMENT OF TRANSPORTATION (WSDOT) WA
Greg Hansen 2314 1354 37 209
NOTABLE ACCOMPLISHMENTS Adjusted its preventive maintenance schedules using fuel consumption as the basis for service rather than time as part of its efforts to reduce agency emissions by 15 percent of 2005 levels by 2020 Has implemented back-up camera and in-cab audible warning device technologies to improve safety and prevent equipment damage
ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
GF07_Directoryindd 36GF07_Directoryindd 36 7511 34439 PM7511 34439 PM
wwwfleetcertificationcomwwwfleetcertificationcom
in partnership with
GF05
-4311
Certify Your Fleet Operation
GF0711certificationindd 1 7111 100056 AMGF07_Directoryindd 37GF07_Directoryindd 37 7511 34442 PM7511 34442 PM
38 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
AFFB11gfcindd 1 52711 74645 AM
2011 lsquo100 BEST FLEETrsquo JUDGESThe pool of judges for the 2011 100 Best Fleets spent countless hours reviewing applications following up with
nominees and lending their expertise to the program This yearrsquos judges were
2011 ELITE FLEETSThis prestigious award is given to the No 1 fl eet winners from the previous four years
which are still meeting the highest standards in fl eet excellence
2010 NO 1 FLEET CITY OF TROY MICH
2008 amp 2009 NO 1 FLEETHILLSBOROUGH COUNTY FLA
2007 NO 1 FLEETVOLUSIA COUNTY FLA
GEORGE BAKERDirector of Central Services
Volusia County Fla MARILYN RAWLINGSFleet Manager
Lee County Fla
MF
SAMUEL LAMERATOSuperintendent of Fleet MaintenanceCity of Troy Mich
STEVE RILEYDirector of Fleet OperationsCity of Coral Gables Fla
GF07_Directoryindd 38GF07_Directoryindd 38 7511 34443 PM7511 34443 PM
Register Now at wwwGreenFleetConferencecom
or call (800) 576 - 8788
OCTOBER 3-4 2011Gaylord Texan bull Grapevine TXThe Green Fleet Conference amp Expo is the only event which focuses
exclusively on environmental sustainability for car and truck fl eets Others may
touch on the subject but Green Fleet Conference amp Expo specializes in
it offering two intense concentrated days of education enterprising dialogue
and engaging exhibits If you are a fl eet manager in either the corporate or
government arena make room in your calendar for this must-attend event
PAST SPONSORS INCLUDE
Supporting Organization
GFC05-7411
AFFB11gfcindd 1 52711 74645 AMGF07_Directoryindd 39GF07_Directoryindd 39 7511 34451 PM7511 34451 PM
40 Government Fleet JulyAugust 2011
PUBLIC FORUM By Mike Antich
Why do many in senior
management or elect-
ed offi cials not listen
to their fl eet managers I know
many may dispute this asser-
tion but the reality is that many
public sector fl eet managers do
not have the ear of their manage-
ment and elected offi cials
Herersquos a real-world case in
point One fl eet manager relat-
ed to me that his management
hired an outside consultant to
analyze the performance of
the municipal fl eet and submit
recommendations for improve-
ment The fl eet manager relat-
ing this story to me is held in
high esteem by his peers and
has been very proactive Over
the past several years he made
detailed recommendations on
how to improve the Cityrsquos fl eet
operations however his recom-
mendations fell on deaf ears
When the consulting company
issued its follow-up report it
was enthusiastically received by
management and the city coun-
cil What was distressing to the
fl eet manager is that the consul-
tant recommended exactly what
he had recommended earlier
Why did his recommendations
fall on deaf ears while the al-
most identical recommenda-
tions made by the consultant
were met with enthusiasm
This dilemma is not solely
restricted to fl eet managers
The same complaint is heard
from in-house IT personnel
staff attorneys et al One reason
is that some management value
an outside opinion which
presumably is not vested to
a particular outcome These
proponents argue that a
consultant can offer a different
more objective perspective
about how a problem can be
solved Also consultants are
exposed to a variety of operations
and different methods used to
deal with the same issues facing
your operation But this theory
falls apart when the consultantrsquos
recommendations are identical
to the in-house manager and
one is accepted over the other
The reality is it is a deeper issue
of management not listening
to its in-house subject-matter
experts
Herersquos another example from
a different fl eet manager which
illustrates this point
ldquoMy outfi t hired an outside
consulting company to perform
a fi nancial and operational au-
dit When completing the audit
the consultant wrote a review
The opening comment in the
fi nal review was lsquoYour fl eet is
operating well under benchmark
averagesrsquo They then went on to
make further cost-saving rec-
ommendations After the review
meeting I sent several e-mails
to my reporting offi cials with a
single note lsquoWe paid this outfi t
how much to tell us thisrsquordquo
This fl eet manager went
on to summarize what is at the
heart of this problem ldquoMy point
is what a shame that manage-
ment all the way up the line
wonrsquot ask (then listen to) the
people who know their jobs as to
what would be good actions and
practices to take for operational
cost savings Of course this ap-
plies to all departments and not
just fl eet operations The bottom
line is when will management
learn to listenrdquo
However the blame isnrsquot all
one-sided In the fi nal analysis
many fl eet managers do a very
poor job in elevating their pro-
fessional stature in the eyes of
senior management The sad re-
ality is that if you donrsquot take the
lead in defi ning your expertise as
a professional fl eet manager and
showcasing your value to the
management team someone else
will do so which is often errone-
ous and the source of mispercep-
tions about your capabilities
UNDER-APPRECIATIONThese are turbulent times
for public sector fl eet managers
Many fl eet managers are under-
appreciated by user groups se-
nior management and elected
offi cials Sometimes the fl eet
manager is at fault because he or
she does a poor job of promoting
themselves and their department
to management When money is
scarce and budgets are tight or
need to be cut fl eet managers
quickly fi nd themselves on the
radar screen of elected offi cials
the local news media and tax-
payer watchdog groups
How do you prove you are
doing a good job You may think
you manage a well-run fl eet but
do you have the metrics to sub-
stantiate this assertion If you
can quantify the performance
of your operation to manage-
ment and elected offi cials they
are more likely to appreciate the
value of the service provided
However this lack of un-
derstanding by management is
often the root of inquiries that
put fl eet managers on the defen-
sive attempting to justify their
performance Fleet managers
should not assume management
understands their business and
knows they are doing a good job
If you want to demonstrate you
are competitive you need to de-
velop and measure on an ongo-
ing basis specifi c performance
metrics valuable to your user de-
partments that are available for
review by all interested parties
In todayrsquos weak tax base
fl eet managers can save taxpay-
er dollars by implementing ef-
fective fl eet policy maximizing
fl eet utilization right-sizing the
fl eet optimizing user depart-
ment productivity all while re-
ducing operating expenses The
sad part is that many fl eet man-
agers are not vocal about their
achievements and management
is not fully cognizant of their
contributions to achieving these
goals Fleet managers must be
viewed as valuable members of
the overall management team if
for no other reason than the fact
that they are managing tens of
millions of dollars of taxpayer
assets used to provide the ser-
vices taxpayers demand
Irsquoll admit that I too am mys-
tifi ed by the under-appreciation
of many fl eet managers I am
continually impressed by the
caliber of todayrsquos public sector
fl eet managers and how they
overcome the challenges they
face day-in and day-out Each
year fl eet managers and their
teams struggle to do more with
less money Perhaps it is be-
cause the personalities of many
fl eet managers who are humble
by nature and not prone to self-
promotion
It is high-time senior man-
agement and elected offi cials
realize the value of their fl eet
managers and utilize this ex-
pertise to its fullest extent My
message to senior management
is a simple one Listen to your
fl eet manager
Let me know what you think
mikeantichbobitcom
MESSAGE TO MANAGEMENTLISTEN TO YOUR FLEET MANAGER
GF07_Editindd 40GF07_Editindd 40 7511 32203 PM7511 32203 PM
The Choice Is Clear mdash And CleanYour fleet can get the same horsepower and torque performance as gasoline for 30 less in fuel costs ndash
and with 60 fewer emissions mdash thanks to ROUSH CleanTech Liquid Propane Injection fuel systems
Propane autogas fuel systems by ROUSH CleanTech let you operate on a price-stable North American-
sourced fuel with no engine modifications required That means yoursquoll get all the benefits of propane
autogas with no compromises in your vehiclersquos factory warranty protection
PERFORMANCE IDENTICAL
VEHICLE WARRANTY IDENTICAL
FUEL COSTS 30 LESS
EMISSIONS 60 LESS
PROPANE AUTOGAS VS GASOLINE
80059ROUSH ROUSHcleantechcom
20075 ndash 2008 2009 ndash 2010 2009 ndash Newer 2009 ndash Newer 2009 ndash NewerFord F-150 Ford F-250 F-350 Ford E-150 E-250 E-350 Ford E-350 DRW Cutaway Ford E-450 DRW Cutaway(54L V8) (54L V8) (54L V8) (54L V8) (68L V10)
UPFITS AVAILABLE
THE ZERO COMPROMISE ALTERNATIVE FUEL SOLUTION
AF0111roushindd 1 121310 125816 PMGF07_C3-C4indd 993GF07_C3-C4indd 993 7511 32340 PM7511 32340 PM
GF07_C3-C4indd 994GF07_C3-C4indd 994 7511 32346 PM7511 32346 PM
- GOVF_991_NO_BOX
- GOVF_992
- GOVF_1
- GOVF_2-3
- GOVF_4-5
- GOVF_6-7
- GOVF_8-13
- GOVF_14-17
- GOVF_18-21
- GOVF_22-23
- GOVF_24-39
- GOVF_40
- GOVF_993
- GOVF_994
-
22 Government Fleet JulyAugust 2011
The 4th annual Government Fleet
Expo amp Conference (GFX)
held at the San Diego Conven-
tion Center in Southern California
June 6-8 brought together more than
550 public sector fl eet professionals
and industry suppliers
Former MLB all-star pitcher Dave
Dravecky opened with an inspirational
keynote address and Denton Cinque-
grana senior markets editor at OPIS
gave a keynote speech on the state of
the fuel market The conference includ-
ed the 2011 Public Sector Fleet Man-
ager of the Year and ldquo100 Best Fleetsrdquo
awards ceremonies engaging presenta-
tions and panels featuring fl eet experts
numerous networking opportunities
more than 85 exhibit booths and a
chance to explore San Diegorsquos Gaslamp
Quarter
Next yearrsquos event is scheduled for
June 18-20 2012 at the Colorado Con-
vention Center in Denver
Event coverage and an extended
photo gallery are available at www
gfl eetcom Keywords GFX 2011
2011 EXPOUNITES FLEET PROFESSIONALS IN SUNNY SAN DIEGO
Three days of sessions keynote speeches and networking gave at-tendees ideas solutions to take back and test in their fl eets
(Above left) Aaron Alvarado from City of Tempe Ariz conducts a session(Above right) MLB all-star pitcher Dave Dravecky presents a keynote
A networking power session on ldquoFleet Challenges and Solutionsrdquo brought fl eet professionals together to help each other reach their common goals
A pre-session on best practices from the 100 Best Fleets title ldquoLeading the Wayrdquo drew a crowd of fl eet managers looking for ideas to become one of the ldquobestrdquo
GF07_GFXindd 22GF07_GFXindd 22 7511 32054 PM7511 32054 PM
Government Fleet JulyAugust 2011 23
PHO
TOS
CO
UR
TESY
STE
VE
RIL
EY
The GFX show fl oor was packed full of new vehicles and informative displays Attendees spent quality time on the show fl oor learning about new technology and innovations
The 2012 Chevrolet Caprice Police Patrol Ve-hicle was on display
Mitsubishirsquos iMiEV zero-emissions vehicle packs a lot of punch in its small package
MEMA brought an Altec AT37-G telescoping ar-ticulating aerial truck to the show fl oor
Ford and Azure Dynamics brought the Transit Connect Electric to the show
Chevroletrsquos new CNG van was on display which will also be available in an LPG version
LeasePlan amp NJPA sponsored a networking evening at the Hard Rock Cafe
(Above amp Below) At the fi rst opening recep-tion event attendees were given opportuni-ties to network and grab a bite to eat
(Above) EnviroGuard had its low polluting lawn mowers on display
(Left) Attendees had several op-portunities to visit with vendors
(Right) Informative displays and on-site product demos were pro-vided at several booths
GF07_GFXindd 23GF07_GFXindd 23 7511 32105 PM7511 32105 PM
24 Government Fleet JulyAugust 2011
FPAR00360_D209891_VINad_R03indd 1 6911 255 PM
WT0711fordpartsindd 1 61011 43215 PM
The 100 Best Fleets recognizes and rewards peak-performing fl eet operations in North America and identifi es and encourages ever-increasing levels of performance improvement
1 PORTLAND OR John Hunt CPFP 2490 400 7 77
NOTABLE ACCOMPLISHMENTS Despite constantly declining budgets the fl eet accelerated staff development and ramped up training to expand its collective knowledge base The effort dramatically improved repair turnaround times and customer satisfaction Fleet also successfully negotiated ASE Master technician pay doubled personal tool allowance expanded shop tools and increased technician salaries for 2012
2 SAN BERNARDINO COUNTY CA Roger Weaver CPFP 3500 400 6 83
NOTABLE ACCOMPLISHMENTS Implemented comprehensive centralization initiatives with major users (sheriff fi re special districts human services and public works) In response to the economic downturn the department reported cumulative savings andor cost avoidance of $4114135 (FY2010-11 year-to-date and estimated) Some of these reductions are ongoingrecurring from previous years for a grand total of $171 million over the last seven years A ldquoNew Employee Handbookrdquo covering County safety and departmental policies was produced and also reviewed annually during work performance evaluations with all current employees
3 CITY OF COLUMBUS OH Kelly Reagan 3035 2884 4 120
NOTABLE ACCOMPLISHMENTS The City is currently constructing what will be the Cityrsquos fi rst compressed natural gas (CNG) fueling station and the largest and only fast-fi ll CNG station with public access in Ohio The City also increased morale Investments in training and safety equaled tangible results in the morale of City technicians Currently 83 percent of City mechanics are ASE certifi ed 55 percent are Master ASEs (73 employees hold 543 ASE certifi cations) The City also obtained the ASE Blue Seal for the fourth time in 2011 Due to the Cityrsquos increased focus on training testing and safety it has been able to steadily reduce its parts and services expenses thus reducing billing to City agencies
4 CITY OF CONROE TX Thomas Higgs 300 193 1 6
NOTABLE ACCOMPLISHMENTS In 2010 the City implemented an Interlocal Agreement with two external customers adding a total of 75 vehicles without adding a technician and estimated revenues of $83000 or approximately 8 percent of current approved budget Internal fl eet availability was increased from 96 percent to 98-plus percent for internal customers The City saved additional funds by negotiations with parts suppliers for increased discounts and technology utilization It has maintained certifi cation as an ASE Blue Seal shop for the past four years and 100 percent of staff is ASE certifi ed
5 CITY OF CULVER CITY CA Paul Condran 582 32 1 38
NOTABLE ACCOMPLISHMENTS The City held its second Regulatory Technical Summit in 2010 bringing together reps from more than 50 citiesagencies and industry policy makers The fl eet has also accomplished a sustainable fl eet progression 85 percent of the heavy-duty fl eet operates on CNG 28 percent of light-duty overall on-road fl eet is alternative fuelhybrid The City re-powered 12 heavy-duty CNG transit buses with the newest Cummins CNG engines using a $360000 grant The City was also the winner of the 2010 NAFA Fleet Management Association Sustainable Fleet Award for heavy-duty fl eets and has consistently ranked in the top 20 ldquo100 Best Fleetsrdquo since 2004
6 POLK COUNTY FL Bob Stanton CPFP 2575 332 11 35
NOTABLE ACCOMPLISHMENTS The County insourced its third County municipal fl eet operation (City of Ft Meade Fla) into fl eet operations Since 2010 the County has absorbed three municipal fl eet operations The Countyrsquos vehicle leasing program has been expanded to include County municipal governments allowing municipalities to spread limited capital resources over a broader range of vehicles It began using Craigslistcom to sell parts from salvaged vehicle The County also formed and leads a local consortium consisting of the Polk School Board City of Bartow Fla local Florida DOT district offi ce and the County to explore a partnership to collectively bring CNG into the County
7 CITY OF MOLINE IL JD Schulte CPFP 182 215 1 11
NOTABLE ACCOMPLISHMENTS The City has completed negotiations with a vendor selected to remove all lead wheel weights from inventory and supply the City with lead-free weights All Allison World Transmissions have been converted to a fully synthetic fl uid and oil-drain intervals were extended on these units to a full four years All City technicians use laptops on their toolboxes with the ability to view a live dashboard feed for fi ve key performance indicators (KPIs) Technicians are now able to see shop turnaround time for work orders open work orders by status scheduled versus non-scheduled repairs technician productivity by percentage and work orders with potential comebacks
8 CITY OF COLORADO SPRINGS CO Tom Monarco 2468 2053 8 67
NOTABLE ACCOMPLISHMENTS In 2010 the City completed the upgrade of its fl eet information system partnering with one of its customers City Transit to share costs of the upgrade and training It completed its upgrade of the fuel system which consisted of upgrading 11 sites that dispense nearly 22 million gallons of fuel annually Through the use of fuel futures pricing in 2010 the City saved nearly $5 million Fleet has another fuel contract in place for 2011 that should save the City another $4 million
9 CITY OF LOS ANGELES CA Richard Coulson 6007 5102 29 421
NOTABLE ACCOMPLISHMENTS Through evaluating fl eet to ensure it is the right size for operations the City reduced total inventory by more than 900 units Parts expenditures were reduced by carefully identifying preventive maintenance (PM) schedules PM checklists were also revised to maximize technician effi ciency The City has also worked to educate policy makers regarding the ldquoscience of fl eet maintenancerdquo It invested time educating policy makers about the cause and effect relationships between deferring maintenance and deferring vehicle replacements as well as provided tours of fl eet facilities
TOP PUBLIC SECTOR SPONSORED BY
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RANK FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
Now with Hillsborough County Fla
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26 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
10 CITY OF RIVERSIDE CA Kris Martinez 1041 320 2 35
NOTABLE ACCOMPLISHMENTS Alternative-fuel use by City vehicles increased The total of alternative fuel in use by the City has increased by 12 percent from 43064 to 48893 gallons of CNG per month reducing air emissions and fl eet operating costs due to the low cost of CNG The percentage of alternative-fuel vehicles in fl eet has increased dramatically The number of targeted vehicle classes has increased from 53 percent to 72 percent and the percent of clean vehicles has increased from 69 percent to 89 percent The City also instituted a Green Action Plan with a goal to reduce mobile sources of pollution by 5 percent through programs and partnerships
11 CITY OF FT LAUDERDALE FL John Rencher 1230 290 1 51
NOTABLE ACCOMPLISHMENTS In 2010 the City concluded a three-year vehicle and equipment utilization study and fl eet right-sizing program resulting in annual budgetary savings of $222300 and capital expenditure savings of more than $13 million It purchased two new hybrid aerial bucket trucks to replace older models using a grant in the amount of $150272 The grant was also used for retrofi tting 730 vehicles with CANceivers a fuel interface device providing accurate fueling data and idle time Fleet also achieved savings from cannibalization of totaled vehicles Instead of auctioning vehicles at $200 per unit the vehicles are retained to be ldquoparted outrdquo to save on parts costs
12 CITY OF AUSTIN TX Gerald Calk 3800 1400 7 199
NOTABLE ACCOMPLISHMENTS Fleet performed a self-assessment identifying areas of concern with a special emphasis on internal controls and environmental compliance Once weaknesses were discovered the City worked on restructuring its organization to cover certain areas as well as ensure compliance with regulatory agencies By doing this self-assessment and aligning operational needs with the overall needs of the City fl eet was able to hire needed personnel to strengthen its organization The City was a recipient of the 2011 NAFA Fleet Management Association Sustainable Fleet award and four of six service centers are ASE Blue Seal certifi ed
13 CITY OF FAYETTEVILLE AR Dennis Pratt 322 236 1 17
NOTABLE ACCOMPLISHMENTS The City continued with its green initiatives in 2010 purchasing one hydraulic launch assist (HLA) Solid Waste side loader started full use of re-refi ned oil with Micro Green oil fi lters and continued with oil sampling driving change intervals The City started using its fl eet information system graphics module to store wiring diagrams warranty and other service information and started using an online vehicle auction company to sell surplus fl eet vehicles Team members have continued their training with increased ASE and EVT certifi cations
14 MANATEE COUNTY FL Michael Brennan 849 499 3 35
NOTABLE ACCOMPLISHMENTS The County revised its preventive maintenance program increasing PM-generated repairs by more than 35 percent while maintaining a 93-percent fl eet availability average It continued reassignment of underutilized units reducing capital spend by more than $800000 The County was also award a $159 million grant for a new central maintenance and transit operations facility Team technicians also placed fi rst in a maintenance competition sponsored by the Florida DOT winning the ldquoknowledge examrdquo The County has also continued a leading role in the County-wide ldquoGreen Teamrdquo promoting environmental stewardship across departmental lines
15 CITY amp COUNTY OF DENVER CO Ernie Ivy 1233 194 7 93
NOTABLE ACCOMPLISHMENTS The Denver Fleet Management Division completed implementation of a new fl eet management software system converting 15 years of historic data and adjusting operations to best utilize the systems features It moved to a City-wide system for tracking procurement streamlining the purchase of parts and materials and increasing accountability The Division also opened a new fl eet facility that is anticipated to be LEED Gold certifi ed and will incorporate employee ideas for improving operations and enhancing customer service
16 CITY OF SACRAMENTO CA Keith Leech 2214 592 6 104
NOTABLE ACCOMPLISHMENTS The City upgraded its Fleet Management Technology Toolkit which are AssetWorks Fleet Focus (M5) and Fuel Focus technology upgrades that provide multiple enhancements and integrations to gather format and disseminate information to establish the business intelligence required to make data-driven decisions Itrsquos return-on-investment (ROI) analysis demonstrated an annual benefi t of $720000 after a pilot program with Zonar GPS telematics and more than $700000 after outsourcing parts management to NAPA Integrated Business Solutions (IBS) The City also participated in a multi-agency municipal project that benchmarked fl eet costs and statistical trends including fl eet utilization fuel consumption and emissions
17 CITY OF FORT WORTH TX Wayne Corum 2990 463 3 108
NOTABLE ACCOMPLISHMENTS The City competed in a managed competition process for vehicle maintenance and was retained as the maintenance provider for the City It is fi nalizing and implementing a National Fuel Contract In the fi rst six months 16 different government agencies from four states have already utilized the contract The City is continuing to expand alternative-fuel use with investments into fueling infrastructure (ethanol propane and electric) and alternative-fuel vehicle acquisitions (hybrid electric and propane)
18 CITY OF ROCHESTER NY Michael Quattrone 2074 205 1 79
NOTABLE ACCOMPLISHMENTS The City completed the Government Fleet Management AllianceFleet Counselor Services certifi cation program at 97 percent It is continuously working on the Divisionrsquos Policy and Procedures manual The City has more than 125 management-approved policy and procedures in 16 different categories providing employees with clarity in City goals daily work and delivering managementrsquos expectations It also developed service level agreements (SLAs) with all customers including seasonal SLAs
19 CITY OF EUGENE OR Tony Jobanek 558 101 1 28
NOTABLE ACCOMPLISHMENTS The Cityrsquos Fleet Services section recently became an Eco-Biz certifi ed fl eet facility The goal of the program is to prevent and minimize pollution generated by small businesses in the Lane County Ore area It implemented a dashboard system that provides key information in a timely manner The City is also proactively in pursuit of an electric technology demonstration program It was identifi ed by the State as one of the fi rst public organizations to participate in demonstration testing of the Toyota plug-in Prius hybrid-electric sedan Mitsubishi iMiEV all-electric sedan and is scheduled to purchase a Nissan LEAF all-electric sedan in summer 2011
20 CITY OF DENTON TX Mike Ellis 615 202 1 21
NOTABLE ACCOMPLISHMENTS The City opened a new alternative-fuel site and began dispensing biodiesel and ethanol products with the projected annual purchase of 664000 gallons of biodiesel and at least 40000 gallons of E-85 It has converted 72 percent of its fuel purchases to biodiesel It deployed fi ltration systems on all landfi ll and refuse equipment to increase oil drain intervals which reduces labor cost and conserves oil while improving reliability It also developed an in-house mentoring program designed to increase productivity effi ciency and knowledge by partnering a less-experienced technician with an ASE-certifi ed Master Technician
RANK FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
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INVERS Mobility Solutions bull 6047421145 bull 8663080091
FF0909inversindd 1 9909 21000 PMGF12-54_1-6HouseADindd 1 122910 95043 AM
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28 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
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THE FOLLOWING FLEETS LISTED ALPHABETICALLY HAVE BEEN JUDGED AMONG THE 100 BEST FLEETS IN THE NORTH AMERICA
FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
ALACHUA COUNTY FL Ray Griffi n CPM 306 416 2 16
NOTABLE ACCOMPLISHMENTS Implemented ldquo20-percent by 2010 Reduction Planrdquo demonstrating how the County can reduce fuel consumption by 20 percent by 2020 Created Fleet Management Comprehensive Plan an administrative procedure booklet that outlines policies and fl eet management practices and reduced take-home vehicles by 52 percent
ALAMEDA COUNTY CA Doug Bond 1093 0 3 13
NOTABLE ACCOMPLISHMENTS Wrote and implemented new County Ordinance that updated and enhanced vehicle-use polices Reduced fl eet by 80 under-utilized vehicles (7-percent reduction) and replaced 29 vehicles with alternative-fuel units for a savings of $741129 for this fi scal year
ARAPAHOE COUNTY CO Randy Campbell 357 483 2 20
NOTABLE ACCOMPLISHMENTS Initiated full electronic pre- and post-trip inspection program for units that require inspection under Federal Motor Carrier Safety Administration (FMCSA) and Colorado state law The system enables a ldquorepair-before-failurerdquo strategy that lowers operating costs and increases compliance
ATLANTIC COUNTY UTILITIES AUTHORITY NJ Gene Petitt 113 70 2 13
NOTABLE ACCOMPLISHMENTS The County opened a compressed natural gas (CNG) fueling station using $19 million in grant funding to build the facility along with the incremental costs of purchasing 15 CNG vehicles Also implemented green vehicle purchasing and anti-idling policies
AUGUSTA-RICHMOND COUNTY GA Ron Crowden 1265 1259 4 49
NOTABLE ACCOMPLISHMENTS Fleet management shifted procurement funding for public safety vehicles from the General Fund - Capital Outlay to Sales Tax (a shift of $12 million) increasing the number of public safety vehicles purchased over the next fi ve years Allowed contractor to insource repair work for local branch of Salvation Army
CITRUS COUNTY FL Michael Webster 397 165 1 12
NOTABLE ACCOMPLISHMENTS Began education and training program for all user departments within the County Recorded an example of a proper pre-trip inspection of a vehicle and heavy-equipment Also implemented ldquoContinuous Quality Improvementrdquo concept to encourage and promote a more business-like approach to fl eet
CITY OF ALCOA TN Steve Hillis 266 59 1 3
NOTABLE ACCOMPLISHMENTS Instituted an all-staff certifi cation policy for ASE certifi cations Initiated a monthly City-wide Fleet FOCUS report to the management of all user departments covering costs and operational effi ciencies
CITY OF AMES IA Paul Hinderaker 203 80 1 10
NOTABLE ACCOMPLISHMENTS Initiated a system to aggressively reduce past-due PM work allowing technicians to take responsibility for part of a list of overdue items Purchased new independently moveable vehicle lifts which reduces outsourcing work on large vehicles
CITY OF ANAHEIM CA Karl Hopfer 755 535 1 34
NOTABLE ACCOMPLISHMENTS Implemented monthly newsletter highlighting staff accomplishments and special activities as well as a second peer-based employee recognition program Staff training was increased to 18 hours per person minimum through use of in-house cross training and vendor-provided training
CITY OF BELLEVUE WA Peter Bednar 672 369 1 20
NOTABLE ACCOMPLISHMENTS In fi nal phase of $18 million shop modernization project increasing number of work bays per technician from 16 to 23 Utilized $530000 in grant money to help purchase 76 hybrid vehicles Upgraded to a Web-based fl eet management system and issued each technician a 10-inch laptop for ldquoon the fl yrdquo access to fl eet management system
CITY OF BOISE ID Craig Croner CPFP 890 409 5 15
NOTABLE ACCOMPLISHMENTS Completed fi rst year of fully centralized Mobile Fleet Equipment operations resulting in net savings for Parks Dept of 12 percent over 2009 Implemented a city-wide used-vehicle procurement contract Also implemented a centralized Web-based motor pool system at multiple locations around the City
CITY OF CHICAGO IL Patrick Harney 7862 3664 14 635
NOTABLE ACCOMPLISHMENTS Instituted a three-year light-duty vehicle reduction plan for a total end-of-project savings of approximately $1 million Added parts and service lines to new-vehicle and equipment purchase contracts allowing fl eet to receive maintenance services from same contractors from which the City purchases new vehicles and equipment
CITY OF CONCORD NC Daniel Nuckolls CAFM 797 84 1 12
NOTABLE ACCOMPLISHMENTS Introduced Intranet page that allows customers to request services online search work orders and view PM and cost information per vehicle Program was created in-house and at no cost Added fi rst ROUSH propane-powered truck to fl eet operating out of the City airport
CITY OF DURHAM NC Larry Cash 1357 345 3 52
NOTABLE ACCOMPLISHMENTS Embraced Cityrsquos ldquoCulture of Servicerdquo concept based on a three-prong approach service to the customer service to the community and service to the staff City promoted a customer appreciation day which included door prizes and a light breakfast
CITY OF EDMONTON AB Steve Rapanos 3731 697 13 640
NOTABLE ACCOMPLISHMENTS Built a transit bus garage with LEED Silver certifi cation obtained National Safety Mark certifi cation implemented a coolant management system changing the entire fl eet to long-life anti-freeze and engineered a portable detachable winch assembly for pulling ldquodeadrdquo vehicles onto a hoist
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GF05-2011
GF05-20fcs_fpindd 1 51811 32202 PM
GF07_Directoryindd 29GF07_Directoryindd 29 7511 34429 PM7511 34429 PM
30 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
GF0611gfx_sponsorsindd 1 51711 101722 AM
CITY OF FAIRFIELD CA David Renschler CPFP 261 139 1 14
NOTABLE ACCOMPLISHMENTS Installed new GFI Genfare electronic fare boxes on all 56 transit coaches in just three days The City imposed mandatory furlough of 26 days on City employees eliminating 23 vehicles due to under-utilization Also the City extended oil change intervals from 3000 to 5000 miles
CITY OF FARGO ND Harold Pederson 446 324 2 37
NOTABLE ACCOMPLISHMENTS Implemented bar coding of all inventory in both maintenance shops Scheduled four days of additional training in the inventory portion of the Cityrsquos fl eet management software for parts staff which are actively reviewing and liquidating seldom-used and obsolete parts inventory
CITY OF FT WAYNE IN Larry Campbell CPFP 1088 438 2 28
NOTABLE ACCOMPLISHMENTS Developed fi rst-of-its kind hybrid sewer jet truck working with International Eaton and Sewer Equipment of America Continued purchasing additional hybrid vehicles added new LED lights to fueling island for a 77-percent energy savings and removed lead wheel weights from tires for steel weights
CITY OF GOODYEAR AZ Richard Sweepe 354 16 1 6
NOTABLE ACCOMPLISHMENTS Conducted quarterly utilization reviews resulting in $185000 in savings due to removal of under-utilized units Re-purposed trucks from use by Water Division for an eighth of the cost of new vehicles Streamlined vehicle specifi cations
CITY OF HENDERSON NV Robert Murnane 1057 240 1 21
NOTABLE ACCOMPLISHMENTS Started a car-sharing motor pool at City Hall campus implemented the EJ Ward fuel management system at two main fuel locations revised vehicle replacement schedules implemented fl eet downsizing project and entered into joint service agreement with neighboring jurisdiction to handle police motorcycle maintenance
CITY OF IRVING TX Ramiro Lopez 803 127 2 19
NOTABLE ACCOMPLISHMENTS Enhanced communications among staff and customers with focus groups and frequent meetings Cost savings are being realized through fuel pricing fuel conservation and position responsibility enhancements Implemented technician accountability controls increasing performance and fl eet availability
CITY OF KAMLOOPS BC Ian Hammond 292 147 1 19
NOTABLE ACCOMPLISHMENTS Initiated a pilot program to explore hydrogen as an alternate fuel Contracted with a Vancouver Island-based company to install an on-demand hydrogen generator on one of the Cityrsquos service trucks Pilotrsquos initial results show dramatic decreases in CO2 and NOx Staff is certifi ed to perform hydrogen conversions
CITY OF LAKELAND FL Gary McLean CPFP 1088 190 1 30
NOTABLE ACCOMPLISHMENTS Rebuilt vehicle replacement process teaming with departmental leadership and Cityrsquos fl eet Utilization Management Committee (FUMC) Down-sized administrative vehicles reducing purchase and fuel costs Established new auction contract and one-time repair limits as well as $500 repair limit on ldquosparerdquo vehicles
CITY OF LITTLE ROCK AR Wendell Jones 1060 160 2 70
NOTABLE ACCOMPLISHMENTS Increased number of workstations to one cloud computer workstation per technician (from one or two in each shop) Recently began a self-evaluation and improvement plan utilizing Fleet Sentinel Management program
CITY OF LONG BEACH CA Leslie Horikawa 1591 68 8 85
NOTABLE ACCOMPLISHMENTS Implemented rigorous campaign to bring maintenance program to 94-percent completion rate reaching a high of 96 percent Keeping a cap on overtime expenditures and rotating staff and providing opportunities to gain skills in various positions Implementing a loaner pool program as part of a vehicle reduction plan
CITY OF MARIETTABLW GA Scott Lawler 557 104 1 14
NOTABLE ACCOMPLISHMENTS Established an internal online customer survey after vehicleequipment is repaired Focused on preparing and receiving a signed service level agreement (SLA) from Power Utility department which was completed within one year Purchased software allowing fl eet to upload latest service bulletin fi x for re-fl ashing a vehiclersquos ECU
CITY OF MESA AZ Peter Scarafi otti CDM CAFM CEM CPFP 1450 50 2 76
NOTABLE ACCOMPLISHMENTS Warranty Recovery Program is on track to recover more than $600000 in warranty YTD in 2011 recovering $433000 in 2010 Shop employees have more than 300 ASE certifi cations and City has received Clean Cities Coalition Clean Air award for past eight years
CITY OF MIAMI FL Jose Davila Sr 1951 178 1 67
NOTABLE ACCOMPLISHMENTS Improved employeemanagement relations Moved stockroom management in-house Took on yearly inspection of almost 500 commercial hauler trucks Changed the way the City gauges itrsquos employees productivity
CITY OF NEW YORK DCAS NY Stephen Weir 2127 80 0 9
NOTABLE ACCOMPLISHMENTS Spearheaded a number of green initiatives to established NYC as premier Green City in US including commitment to receive 50 Chevrolet Volts by June secure 10 of the fi rst Ford Transit Connect Electric vehicles and secure a no-cost two-year lease for 10 Navistar eStar electric trucks
CITY OF NEW YORK PARKS amp REC NY Keith Kerman 1863 774 8 60
NOTABLE ACCOMPLISHMENTS Completed Agencyrsquos second pilot of B-50 fuel this time for all diesel vehicles in Borough of Staten Island Parks uses B-20 in all vehicles Expecting delivery of fi ve Chevrolet Volts and fi ve Navistar Class 4 all-electric vans for use in playground repair two International hybrid buses and 11 Kenworth hybrid medium-duty trucks
CITY OF OCEANSIDE CA Jeffery Hart 458 25 1 14
NOTABLE ACCOMPLISHMENTS Underwent complete management and offi ce staff change Changed vehicle check-out processes after repairs cross-training staff in areas of emergency vehicles fi re apparatus off-road equipment and fabrication igniting new wave of training opportunities Also ramped up safety program and converted below-ground tanks to biodiesel
CITY OF ROANOKE VA Kenneth Bernard 600 250 1 25
NOTABLE ACCOMPLISHMENTS Implemented new equipment including a Versus scanner 450 kW standby generator Aerosol can recycling unit and nitrogen generator for tire service Also upgraded the shop to be WiFi capable Established positive sustainable maintenance practices and have developed a team with a solid culture
FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
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Thank you to the 2011 Sponsors of
wwwGovFleetExpocom
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32 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
PROTECT YOUR FLEET
GF0711auditindd 1 7111 92820 AM
CITY OF SAN ANTONIO TX Florencio Pena 3715 1075 7 171
NOTABLE ACCOMPLISHMENTS Installed automatic vehicle location (AVL) in approximately 250 Solid Waste Management automated side-loader trucks Currently reviewing equipment lifecycles for many vehicle classes In FY2010 City passed environmental ordinance requiring vehicle purchases to be the most environmentally responsible equipment available
CITY OF SANTA ANA CA Rick Longobart 900 300 1 36
NOTABLE ACCOMPLISHMENTS Developed a cohesive work unit and camaraderie to overcome fi nancial shortfalls City proved in-house maintenance was more cost effi cient than outsourcing functions Demonstrated a $500000 savings through utilization effi ciency and improved communication
CITY OF SUFFOLK VA Jason LaLonde 1100 250 1 22
NOTABLE ACCOMPLISHMENTS With support and assistance from Dept of Budget and Strategic Planning a fl eet chargeback methodology information session was presented to all internal and external customers detailing expense and revenue steam on all facets of fl eet management Outfi tted all recently purchased equipment with LED lighting for increased visibility
CITY OF TAMPA FL Tim Perry 2682 218 2 57
NOTABLE ACCOMPLISHMENTS Authored revised City-wide Vehicle Operations policy which includes provisions for anti-idling cell phone and tobacco use driver training etc Took on responsibility for Tampa Fire Rescuersquos non-combat vehicles and equipment in 2009 completing integration in 2010 Also utilized outside vendor for heavy-tire road calls
CITY OF TEMPE AZ Aaron Alvarado 800 250 2 30
NOTABLE ACCOMPLISHMENTS Implemented ldquoThe Four Disciplines of Execution (4DX)rdquo by Franklin Covey At the City manager level guidance was put out to initiate an internal operating system to begin to change the culture and mind-set of all City departments
CITY OF THOUSAND OAKS CA Larry McKinney 205 405 1 11
NOTABLE ACCOMPLISHMENTS Implemented the following recycled fi lters and anti-freeze used retread tires eliminated lead wheel weights installed new busvehicle wash that uses recycled water installed a 60000-lb bus lift reorganized fl eet warehouse initiated employee and customer service surveys and created online equipment purchase calendar
CITY OF VANCOUVER BC Doug Smith 1680 280 4 240
NOTABLE ACCOMPLISHMENTS Introduced a ldquoMake vs Buyrdquo policy to determine what work should be done in-house versus outsourced Participated in public and private fl eet benchmarking projects Analyzed key performance indicators (KPIs) through fl eet management reports Introduced new fl uid storage and electronic fl uid dispensing management system
CITY OF WILMINGTON DE Ed Stone 593 26 1 14
NOTABLE ACCOMPLISHMENTS Initiated ldquoFast Fleet Loanerrdquo pool program reduced fl eet size by 26 percent for $57000 fuel savings and $391000 capital expenditure savings lowered average fl eet age by one year resulting in $10000 approximate fuel savings lowered fl eetrsquos carbon footprint by replacing 30-percent of trash trucks and retrofi tting 27 additional trash and dump trucks
COLLIER COUNTY FL Daniel Croft 766 391 4 26
NOTABLE ACCOMPLISHMENTS Utilized totaled ambulance and transit bus for parts versus salvage saving more than $30000 in ambulance and $20000 in transit bus parts and components Built and opened vehicle washing system allowing fl eet to clean largest trucks and equipment Also one technician was selected as the State of Florida Bus Mechanic of the Year
COLORADO DEPT OF PERSONNEL ADMIN Kathy Nesbitt 6000 200 3 13
NOTABLE ACCOMPLISHMENTS Completed installation of State-owned E-85 pumps at the downtown Denver motor pool and designed and deployed E-85 tanks at three locations Currently coordinating deployment of 20 all-electric vehicles and developed a petroleum-reduction rebate program returning funds totaling $500000 to State user agencies
COUNTY OF RIVERSIDE CA Robert Howdyshell 4116 0 7 52
NOTABLE ACCOMPLISHMENTS Taking part in initiatives to lead to right-sizing the fl eet and reducing vehicle miles traveled Began right-sizing efforts in April 2010 with identifi cation of all under-utilized vehicles based on mileage versus repair costs totaling 298 vehicles removed from service and sold with 37 additional vehicles retired and sent to auction
COUNTY OF SONOMA CA David Head 1157 196 3 21
NOTABLE ACCOMPLISHMENTS Began process to outsource parts operation to NAPA IBS with no on-site staffi ng required due to use of NAPA and fl eet-based computers Costs were reduced 15-35 percent on most parts staffi ng costs were reduced by more than $230000 and the number of invoices processed per month was reduced from hundreds down to one
DAKOTA COUNTY MN Kevin Schlangen 242 74 1 12
NOTABLE ACCOMPLISHMENTS Developed and implemented fl eet operations and Fleet LockoutTagout procedure manuals as well as implemented Voyager fuel card program Constructed 55000 sq-ft fl eet storage addition to Empire campus with geothermal heating system Also expanded insourcing of fl eet services to three additional fl eets without additional staff
DISTRICT OF COLUMBIA WATER amp SEWER AUTHORITY OZ Fuller 583 1000 2 29
NOTABLE ACCOMPLISHMENTS Implemented green product purchasing and usage initiatives including vehicle lube touch-up paints brake cleaning sprays and other cleaning items Purchasing several electric charging stations for electric vehicle use and have FY-2011 vehicle purchase plans for at least 41 additional alternative-fuel vehicles
EUGENE WATER amp ELECTRIC BOARD OR Gary Lentsch 219 54 1 10
NOTABLE ACCOMPLISHMENTS One of the fi rst fl eets to measure hydraulic system ISO cleanliness and moisture while still on the vehicle Shop is currently being certifi ed toward LEEDrsquos Gold standard Implemented idle and fuel-reduction policy obtaining a 103-percent reduction in fossil fuel usage (over 2009) Also reduced take-home vehicles to on-call staff only
HARFORD COUNTY MD Warren Patrick 1015 123 2 22
NOTABLE ACCOMPLISHMENTS Dramatically increased revenue by implementing new surplus vehicle sales process The new process works not only for fl eet vehicles and equipment but offi ce furniture computers etc Utilize a 27-month historical database to maintain an optimum replacement and disposal schedule
FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
GF07_Directoryindd 32GF07_Directoryindd 32 7511 34435 PM7511 34435 PM
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GF0711auditindd 1 7111 92820 AMGF07_Directoryindd 33GF07_Directoryindd 33 7511 34437 PM7511 34437 PM
34 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
GF0611toolboxindd 1 51311 114257 AM
HOUSTON INDEPENDENT SCHOOL DISTRICT TX Mark Swackhamer 2068 60 6 150
NOTABLE ACCOMPLISHMENTS Increasing number of cameras on 647 buses from two to four All buses support and police vehicles will have telematics for a total count of 1910 units Adding particulate traps to a percentage of buses Also partnering with University of Houstonrsquos Texas Diesel Testing and Research Center on emerging emissions reduction technologies
IDAHO NATIONAL LABORATORY ITS Scott Wold 671 467 2 152
NOTABLE ACCOMPLISHMENTS Replaced almost 75 percent of fl eet with fl ex-fuel vehicles (FFVs) and put 20 new hybrid-electric sedans and SUVs into service for total of 47 hybrid vehicles Began renewing aging bus fl eet increasing fuel economy by 20 percent and carrying 1 additional passenger per vehicle Mini-motor coaches planned to improve fuel mileage by 50 percent
CITY OF INDIANAPOLIS IN John Williams 4397 905 3 106
NOTABLE ACCOMPLISHMENTS Used over 20 key performance indicators (KPIs) to manage 5300 vehicles and pieces of equipment focusing on fi ve areas daily fl eet availability PM and repair operations supply and services administrative operations and customer service Also currently employ 13 ASE Master technicians
JOINT BASE LEWIS MCCHORD FLEET OPERATION WA Michor Gentemann 62 3500 3 100
NOTABLE ACCOMPLISHMENTS Continued to improve fl eet management information system (FMIS) to track man hours spent servicing vehicles and to review the Military Expenditure Limit helping to estimate costs Implemented new inspection process that saves time by pre-evaluating a vehicle before its pulled out of service and brought into the repair shop
KING COUNTY FLEET ADMINISTRATION WA Jennifer Lindwall 1950 364 2 76
NOTABLE ACCOMPLISHMENTS Acquired several clean vehicles including a hybrid service truck that has netted a 30 percent improvement in fuel effi ciency and two hybrid bucket trucks The purchase was offset with $120500 in grants The County fl eet has been right-sized by eliminating 43 under-utilized vehicles and has increased the use of shared vehicles
KNOX COUNTY TN Phillip May 1113 217 2 20
NOTABLE ACCOMPLISHMENTS Reduced total expenditures by 4 percent total department charges by 6 percent fuel usage by 5 percent and parts inventory by 24 percent while increasing production by 6 percent and improved turnaround time by 8 percent The shop earned its second Automotive Service Excellence (ASE) Blue Seal Certifi cation
MONROE COUNTY NY Melvin Rose 940 160 1 17
NOTABLE ACCOMPLISHMENTS Cooperative public-private partnership with Rochester Institute of Technology served as the model for the recently approved E-15 by the federal government Green initiatives and inter-municipal cooperation has led to increase in use of green vehicles reduction of duplicate equipment and the construction of green fueling stations
MONTEREY COUNTY CA Thomas Abear 2074 85 5 18
NOTABLE ACCOMPLISHMENTS Increased the number of hybrids in the Countyrsquos fl eet including hybrid pickup trucks and introduced biodiesel and retired or retrofi tted nearly 100 percent of on-road diesel vehicles with particulate trap fi lters Gave staff additional training opportunities through use of in-house kiosk to access online courses
MONTGOMERY COUNTY MD DEPARTMENT OF GENERAL SERVICES
Millie Souders 2297 0 1 45
NOTABLE ACCOMPLISHMENTS Instituted a fl eet performance improvement program utilizing employee input These employee-driven ideas netted improvements in key performance requirements including increasing police vehicle and administration vehicle availability and preventive maintenance completed in 24 hours to 987 percent
NEW YORK CITY POLICE DEPARTMENT NY Gregory Dimesa 8067 0 13 453
NOTABLE ACCOMPLISHMENTS Developed a proactive preventive maintenance program which compares maintenance history with current fueling mileage showing a 1-percent overall decrease in out-of-service rate and a 12-percent reduction in vehicles requiring a tow The Department is acquiring 373 more hybrid vehicles to join the 477 already in service
NORTH DAKOTA DOT STATE FLEET SERVICES ND Paul Hanson 3329 0 8 11
NOTABLE ACCOMPLISHMENTS Switched to synthetic transmission fl uid in the heavy trucks with automatic transmissions cutting required fl uid changes per year by a third and saving an estimated 1200 gallons of transmission fl uid and 450 man hours per year Also switched to purchasing heavy trucks with synthetic gear lube saving an estimated 750 gallons annually
PALM BEACH COUNTY FLA Douglas Weichman CAFM 2141 1584 3 60
NOTABLE ACCOMPLISHMENTS Implemented replacement rating system that was above the established replacement guidelines and established low-utilization reports to help make asset reduction decisions and stretch lifecycles In addition began purchasing low-rolling resistance tires and BOLT-brand locks for utility-type vehicles to help with key control
PALM BEACH COUNTY SHERIFFrsquoS OFFICE FL Alan Lane 2500 1300 3 32
NOTABLE ACCOMPLISHMENTS Increased focus on deputy safety with tires and brakes replaced on pursuit-type vehciles on a more regular basis eg if tires are worn to 532nds or brake pads are less than 6mm Repair intervals have been increased to a four month 4000 mile schedule saving about $400000 in the Departmentrsquos annual budget
PASCO COUNTY BOARD OF COUNTY COMMISSIONERS FL
Stephen McNaughton CAFM 966 920 3 39
NOTABLE ACCOMPLISHMENTS Implemented a Generator Task Force Program to align generator procurement disposal maintenance fueling and to maintain awareness of generator actions or agreements that impact County interests The fl eet uses a Specifi cation Committee as part of the process of procuring vehicles and equipment for the County
PRINCE GEORGErsquoS COUNTY MD Richard Hilmer 3243 12 2 57
NOTABLE ACCOMPLISHMENTS Due to a 20-percent reduction in staff caused by the recession the fl eet had to turn to upfi tting contractors to outfi t its latest group purchase of police vehicles Following this model 328 police vehicles were outfi tted for a savings of over $460000 in 2011 alone
PRINCE WILLIAM COUNTY VA Matthew Villareale 1107 177 1 35
NOTABLE ACCOMPLISHMENTS Fleet management increased its review of performance data and trends including the length of time by department that each vehicle has been in for service allowing for trending and shifting of priorities The fl eet maintained its E3 (Exemplary Environmental Enterprise) status with the Environmental Excellence Program
FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
GF07_Directoryindd 34GF07_Directoryindd 34 7511 34437 PM7511 34437 PM
USE THE FLEET TOOLBOX TO
Compare your eet using a bull robust benchmarking tool Analyze labor rates bull Reduce vehicle downtimebull Benchmark staf ng against similarly sized eetsbull Ensure JIT inventory processesbull Determine facility size requirementsbull Project employee and labor costsbull Network con dentially with other eet managersbull Review RFP samples and policy manualsbull Join a community of professionals with challenges bull similar to your own at www eettoolboxcom
Ensure JIT inventory processesbull
USE THE FLEET TOOLBOX TO
Compare your eet using a bullrobust benchmarking toolAnalyze labor rates bullReduce vehicle downtimebullBenchmark staf ng against similarly sized eetsbull
INTRODUCING
Equipped with all the tools you need to run an efficient fleet
DEVELOPED BY
GF Toolbox concept FINALindd 1 51311 110342 AM
GF0611toolboxindd 1 51311 114257 AMGF07_Directoryindd 35GF07_Directoryindd 35 7511 34439 PM7511 34439 PM
36 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
wwwfleetcertificationcom
Certify Your Fleet Operation
GF0711certificationindd 1 7111 100056 AM
RICHLAND COUNTY SC William Peters 1147 106 1 24
NOTABLE ACCOMPLISHMENTS Provides weekly fl eet status report to County administrators about vehicle availability and preventive maintenance services performed The fl eet division was instrumental in the development of the Countyrsquos Air Quality policy
SALT RIVER PROJECT AZ Jim Wood 1945 207 6 86
NOTABLE ACCOMPLISHMENTS By using fuel hedging the Department has remained close to its projected budget despite the volatility of the market Transportation Services was 3-percent under budget due in part to staff reductions and careful budget management
SAN ANTONIO WATER SYSTEM TX David Kilbourne 450 724 5 49
NOTABLE ACCOMPLISHMENTS Implemented a fuel card test program allowing drivers to use commercial stations and a GPS test program to monitor location and vehicle operations Set up a sewer cleaning equipment preparation team increasing line cleaning crew time by 40 minutes each day
SANDIA NATIONAL LABORATORIES FLEET SERVICES NM
Mark Crawford 808 2050 4 47
NOTABLE ACCOMPLISHMENTS Received the 2010 GreenGov Presidential Award for involvement in developing constructing and testing a solar-powered cart Uses a driving simulator to help train drivers through a series of computer-generated real-world scenarios
SKOOKUM FORT RILEYGSA WA Michael Powell 1211 380 1 7
NOTABLE ACCOMPLISHMENTS Introduced electric vehicles for use low-mileage use Provides detailed fl eet information to managers including VIN license tag information and the last preventive maintenance date
SNOHOMISH CO PUBLIC WORKS FLEET MGT DIV WA
Allen Mitchell 896 393 3 49
NOTABLE ACCOMPLISHMENTS Sold and redeployed 75 under-utilized vehicles reducing fl eet expenses by $827863 Reduced GHG emissions by 85 percent increasing the Departmentrsquos Evergreen Fleets program rating from a three- to four-star rating on the fi ve-star scale
STATE OF DELAWARE FLEET SERVICES DE Terry Barton 2344 0 0 37
NOTABLE ACCOMPLISHMENTS Because it has no operating repair or fueling facilities Fleet Services provides vehicles for $2645 per day including fuel maintenance 247 roadside assistance EZ Pass and GPS tracking Upgrades to the central operation system will increase ability to make reservations via the Internet freeing up fl eet resources
STATE OF GEORGIA DEPT OF ADMINISTRATIVE SERVICES GA
Ed Finnegan 21670 228 146 4
NOTABLE ACCOMPLISHMENTS Rolled out the ARI Insights Vehicle Mgmt System four months ahead of schedule Arranged to have a permanent rental car from Enterprise placed at state agency that did not qualify for an additional vehicle for a savings of $10000 a 23 percent drop from fees spent the previous years for the rental and staff pick-up and drop-off time
STATE OF KENTUCKY KY Forrest Banta 4723 0 1 28
NOTABLE ACCOMPLISHMENTS As part of the governorrsquos Smart Government Initiative the division is reviewing vehicle usage the possibility of self-insurance revising the take-home vehicle policy and establishing a short-termdaily rental contract The division purchased 125 alternative-fuel vehicles for an average increase in fuel economy of 55 mpg
TOWN OF BUCKEYE AZ Michael DePaulo 231 45 1 5
NOTABLE ACCOMPLISHMENTS Made the decision to outsource on-callafter-hours service for a total cost of $263 a savings of more than $13000 from the previous year Established a motor pool that included eight vehicles for all Town departments
UNIVERSITY OF CALIFORNIA DAVIS CA Richard Battersby 1000 300 1 26
NOTABLE ACCOMPLISHMENTS Through careful analysis and planning lowered operating expenses by 17 percent or $12 million To assist its customers and leadership the department developed an extensive array of fl eet metrics and reports designed to better enable vehicle and transportation decisions
UNIVERSITY OF WASHINGTON WA Jolie Tahara 653 0 1 18
NOTABLE ACCOMPLISHMENTS Reduced the number of yearly scheduled preventive maintenance visits by 30 percent with an overall fl eet availability of 95 percent Fleet services purchased fi ve hybrid step-vans and one hybrid paratransit shuttle to reduce both operating costs and CO2 emissions
VEHICLE AND TRAVEL SERVICES DEPARTMENT OF TECHNOLOGY MANAGEMENT amp BUDGET STATE OF
MICHIGAN MIJoyce Van Coevering 6910 308 1 32
NOTABLE ACCOMPLISHMENTS Streamlined the motor pool reservation system giving users 24-hour access to VTS vehicles The system FleetCommander tracks real-time utilization and displays graphs gauges online forms and a wide variety of reports based on consistent normalized data
WAKE COUNTY NC Thomas Kuryla 873 90 1 15
NOTABLE ACCOMPLISHMENTS Implemented a fuel management software system which allows employees to fi ll up without a fuel card and prevents misuse of County resources The system also collects data through the vehicle OBD connection such as odometer readings idle time run time and OBD codes
WASHINGTON STARE DEPARTMENT OF TRANSPORTATION (WSDOT) WA
Greg Hansen 2314 1354 37 209
NOTABLE ACCOMPLISHMENTS Adjusted its preventive maintenance schedules using fuel consumption as the basis for service rather than time as part of its efforts to reduce agency emissions by 15 percent of 2005 levels by 2020 Has implemented back-up camera and in-cab audible warning device technologies to improve safety and prevent equipment damage
ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
GF07_Directoryindd 36GF07_Directoryindd 36 7511 34439 PM7511 34439 PM
wwwfleetcertificationcomwwwfleetcertificationcom
in partnership with
GF05
-4311
Certify Your Fleet Operation
GF0711certificationindd 1 7111 100056 AMGF07_Directoryindd 37GF07_Directoryindd 37 7511 34442 PM7511 34442 PM
38 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
AFFB11gfcindd 1 52711 74645 AM
2011 lsquo100 BEST FLEETrsquo JUDGESThe pool of judges for the 2011 100 Best Fleets spent countless hours reviewing applications following up with
nominees and lending their expertise to the program This yearrsquos judges were
2011 ELITE FLEETSThis prestigious award is given to the No 1 fl eet winners from the previous four years
which are still meeting the highest standards in fl eet excellence
2010 NO 1 FLEET CITY OF TROY MICH
2008 amp 2009 NO 1 FLEETHILLSBOROUGH COUNTY FLA
2007 NO 1 FLEETVOLUSIA COUNTY FLA
GEORGE BAKERDirector of Central Services
Volusia County Fla MARILYN RAWLINGSFleet Manager
Lee County Fla
MF
SAMUEL LAMERATOSuperintendent of Fleet MaintenanceCity of Troy Mich
STEVE RILEYDirector of Fleet OperationsCity of Coral Gables Fla
GF07_Directoryindd 38GF07_Directoryindd 38 7511 34443 PM7511 34443 PM
Register Now at wwwGreenFleetConferencecom
or call (800) 576 - 8788
OCTOBER 3-4 2011Gaylord Texan bull Grapevine TXThe Green Fleet Conference amp Expo is the only event which focuses
exclusively on environmental sustainability for car and truck fl eets Others may
touch on the subject but Green Fleet Conference amp Expo specializes in
it offering two intense concentrated days of education enterprising dialogue
and engaging exhibits If you are a fl eet manager in either the corporate or
government arena make room in your calendar for this must-attend event
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40 Government Fleet JulyAugust 2011
PUBLIC FORUM By Mike Antich
Why do many in senior
management or elect-
ed offi cials not listen
to their fl eet managers I know
many may dispute this asser-
tion but the reality is that many
public sector fl eet managers do
not have the ear of their manage-
ment and elected offi cials
Herersquos a real-world case in
point One fl eet manager relat-
ed to me that his management
hired an outside consultant to
analyze the performance of
the municipal fl eet and submit
recommendations for improve-
ment The fl eet manager relat-
ing this story to me is held in
high esteem by his peers and
has been very proactive Over
the past several years he made
detailed recommendations on
how to improve the Cityrsquos fl eet
operations however his recom-
mendations fell on deaf ears
When the consulting company
issued its follow-up report it
was enthusiastically received by
management and the city coun-
cil What was distressing to the
fl eet manager is that the consul-
tant recommended exactly what
he had recommended earlier
Why did his recommendations
fall on deaf ears while the al-
most identical recommenda-
tions made by the consultant
were met with enthusiasm
This dilemma is not solely
restricted to fl eet managers
The same complaint is heard
from in-house IT personnel
staff attorneys et al One reason
is that some management value
an outside opinion which
presumably is not vested to
a particular outcome These
proponents argue that a
consultant can offer a different
more objective perspective
about how a problem can be
solved Also consultants are
exposed to a variety of operations
and different methods used to
deal with the same issues facing
your operation But this theory
falls apart when the consultantrsquos
recommendations are identical
to the in-house manager and
one is accepted over the other
The reality is it is a deeper issue
of management not listening
to its in-house subject-matter
experts
Herersquos another example from
a different fl eet manager which
illustrates this point
ldquoMy outfi t hired an outside
consulting company to perform
a fi nancial and operational au-
dit When completing the audit
the consultant wrote a review
The opening comment in the
fi nal review was lsquoYour fl eet is
operating well under benchmark
averagesrsquo They then went on to
make further cost-saving rec-
ommendations After the review
meeting I sent several e-mails
to my reporting offi cials with a
single note lsquoWe paid this outfi t
how much to tell us thisrsquordquo
This fl eet manager went
on to summarize what is at the
heart of this problem ldquoMy point
is what a shame that manage-
ment all the way up the line
wonrsquot ask (then listen to) the
people who know their jobs as to
what would be good actions and
practices to take for operational
cost savings Of course this ap-
plies to all departments and not
just fl eet operations The bottom
line is when will management
learn to listenrdquo
However the blame isnrsquot all
one-sided In the fi nal analysis
many fl eet managers do a very
poor job in elevating their pro-
fessional stature in the eyes of
senior management The sad re-
ality is that if you donrsquot take the
lead in defi ning your expertise as
a professional fl eet manager and
showcasing your value to the
management team someone else
will do so which is often errone-
ous and the source of mispercep-
tions about your capabilities
UNDER-APPRECIATIONThese are turbulent times
for public sector fl eet managers
Many fl eet managers are under-
appreciated by user groups se-
nior management and elected
offi cials Sometimes the fl eet
manager is at fault because he or
she does a poor job of promoting
themselves and their department
to management When money is
scarce and budgets are tight or
need to be cut fl eet managers
quickly fi nd themselves on the
radar screen of elected offi cials
the local news media and tax-
payer watchdog groups
How do you prove you are
doing a good job You may think
you manage a well-run fl eet but
do you have the metrics to sub-
stantiate this assertion If you
can quantify the performance
of your operation to manage-
ment and elected offi cials they
are more likely to appreciate the
value of the service provided
However this lack of un-
derstanding by management is
often the root of inquiries that
put fl eet managers on the defen-
sive attempting to justify their
performance Fleet managers
should not assume management
understands their business and
knows they are doing a good job
If you want to demonstrate you
are competitive you need to de-
velop and measure on an ongo-
ing basis specifi c performance
metrics valuable to your user de-
partments that are available for
review by all interested parties
In todayrsquos weak tax base
fl eet managers can save taxpay-
er dollars by implementing ef-
fective fl eet policy maximizing
fl eet utilization right-sizing the
fl eet optimizing user depart-
ment productivity all while re-
ducing operating expenses The
sad part is that many fl eet man-
agers are not vocal about their
achievements and management
is not fully cognizant of their
contributions to achieving these
goals Fleet managers must be
viewed as valuable members of
the overall management team if
for no other reason than the fact
that they are managing tens of
millions of dollars of taxpayer
assets used to provide the ser-
vices taxpayers demand
Irsquoll admit that I too am mys-
tifi ed by the under-appreciation
of many fl eet managers I am
continually impressed by the
caliber of todayrsquos public sector
fl eet managers and how they
overcome the challenges they
face day-in and day-out Each
year fl eet managers and their
teams struggle to do more with
less money Perhaps it is be-
cause the personalities of many
fl eet managers who are humble
by nature and not prone to self-
promotion
It is high-time senior man-
agement and elected offi cials
realize the value of their fl eet
managers and utilize this ex-
pertise to its fullest extent My
message to senior management
is a simple one Listen to your
fl eet manager
Let me know what you think
mikeantichbobitcom
MESSAGE TO MANAGEMENTLISTEN TO YOUR FLEET MANAGER
GF07_Editindd 40GF07_Editindd 40 7511 32203 PM7511 32203 PM
The Choice Is Clear mdash And CleanYour fleet can get the same horsepower and torque performance as gasoline for 30 less in fuel costs ndash
and with 60 fewer emissions mdash thanks to ROUSH CleanTech Liquid Propane Injection fuel systems
Propane autogas fuel systems by ROUSH CleanTech let you operate on a price-stable North American-
sourced fuel with no engine modifications required That means yoursquoll get all the benefits of propane
autogas with no compromises in your vehiclersquos factory warranty protection
PERFORMANCE IDENTICAL
VEHICLE WARRANTY IDENTICAL
FUEL COSTS 30 LESS
EMISSIONS 60 LESS
PROPANE AUTOGAS VS GASOLINE
80059ROUSH ROUSHcleantechcom
20075 ndash 2008 2009 ndash 2010 2009 ndash Newer 2009 ndash Newer 2009 ndash NewerFord F-150 Ford F-250 F-350 Ford E-150 E-250 E-350 Ford E-350 DRW Cutaway Ford E-450 DRW Cutaway(54L V8) (54L V8) (54L V8) (54L V8) (68L V10)
UPFITS AVAILABLE
THE ZERO COMPROMISE ALTERNATIVE FUEL SOLUTION
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GF07_C3-C4indd 994GF07_C3-C4indd 994 7511 32346 PM7511 32346 PM
- GOVF_991_NO_BOX
- GOVF_992
- GOVF_1
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- GOVF_24-39
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-
Government Fleet JulyAugust 2011 23
PHO
TOS
CO
UR
TESY
STE
VE
RIL
EY
The GFX show fl oor was packed full of new vehicles and informative displays Attendees spent quality time on the show fl oor learning about new technology and innovations
The 2012 Chevrolet Caprice Police Patrol Ve-hicle was on display
Mitsubishirsquos iMiEV zero-emissions vehicle packs a lot of punch in its small package
MEMA brought an Altec AT37-G telescoping ar-ticulating aerial truck to the show fl oor
Ford and Azure Dynamics brought the Transit Connect Electric to the show
Chevroletrsquos new CNG van was on display which will also be available in an LPG version
LeasePlan amp NJPA sponsored a networking evening at the Hard Rock Cafe
(Above amp Below) At the fi rst opening recep-tion event attendees were given opportuni-ties to network and grab a bite to eat
(Above) EnviroGuard had its low polluting lawn mowers on display
(Left) Attendees had several op-portunities to visit with vendors
(Right) Informative displays and on-site product demos were pro-vided at several booths
GF07_GFXindd 23GF07_GFXindd 23 7511 32105 PM7511 32105 PM
24 Government Fleet JulyAugust 2011
FPAR00360_D209891_VINad_R03indd 1 6911 255 PM
WT0711fordpartsindd 1 61011 43215 PM
The 100 Best Fleets recognizes and rewards peak-performing fl eet operations in North America and identifi es and encourages ever-increasing levels of performance improvement
1 PORTLAND OR John Hunt CPFP 2490 400 7 77
NOTABLE ACCOMPLISHMENTS Despite constantly declining budgets the fl eet accelerated staff development and ramped up training to expand its collective knowledge base The effort dramatically improved repair turnaround times and customer satisfaction Fleet also successfully negotiated ASE Master technician pay doubled personal tool allowance expanded shop tools and increased technician salaries for 2012
2 SAN BERNARDINO COUNTY CA Roger Weaver CPFP 3500 400 6 83
NOTABLE ACCOMPLISHMENTS Implemented comprehensive centralization initiatives with major users (sheriff fi re special districts human services and public works) In response to the economic downturn the department reported cumulative savings andor cost avoidance of $4114135 (FY2010-11 year-to-date and estimated) Some of these reductions are ongoingrecurring from previous years for a grand total of $171 million over the last seven years A ldquoNew Employee Handbookrdquo covering County safety and departmental policies was produced and also reviewed annually during work performance evaluations with all current employees
3 CITY OF COLUMBUS OH Kelly Reagan 3035 2884 4 120
NOTABLE ACCOMPLISHMENTS The City is currently constructing what will be the Cityrsquos fi rst compressed natural gas (CNG) fueling station and the largest and only fast-fi ll CNG station with public access in Ohio The City also increased morale Investments in training and safety equaled tangible results in the morale of City technicians Currently 83 percent of City mechanics are ASE certifi ed 55 percent are Master ASEs (73 employees hold 543 ASE certifi cations) The City also obtained the ASE Blue Seal for the fourth time in 2011 Due to the Cityrsquos increased focus on training testing and safety it has been able to steadily reduce its parts and services expenses thus reducing billing to City agencies
4 CITY OF CONROE TX Thomas Higgs 300 193 1 6
NOTABLE ACCOMPLISHMENTS In 2010 the City implemented an Interlocal Agreement with two external customers adding a total of 75 vehicles without adding a technician and estimated revenues of $83000 or approximately 8 percent of current approved budget Internal fl eet availability was increased from 96 percent to 98-plus percent for internal customers The City saved additional funds by negotiations with parts suppliers for increased discounts and technology utilization It has maintained certifi cation as an ASE Blue Seal shop for the past four years and 100 percent of staff is ASE certifi ed
5 CITY OF CULVER CITY CA Paul Condran 582 32 1 38
NOTABLE ACCOMPLISHMENTS The City held its second Regulatory Technical Summit in 2010 bringing together reps from more than 50 citiesagencies and industry policy makers The fl eet has also accomplished a sustainable fl eet progression 85 percent of the heavy-duty fl eet operates on CNG 28 percent of light-duty overall on-road fl eet is alternative fuelhybrid The City re-powered 12 heavy-duty CNG transit buses with the newest Cummins CNG engines using a $360000 grant The City was also the winner of the 2010 NAFA Fleet Management Association Sustainable Fleet Award for heavy-duty fl eets and has consistently ranked in the top 20 ldquo100 Best Fleetsrdquo since 2004
6 POLK COUNTY FL Bob Stanton CPFP 2575 332 11 35
NOTABLE ACCOMPLISHMENTS The County insourced its third County municipal fl eet operation (City of Ft Meade Fla) into fl eet operations Since 2010 the County has absorbed three municipal fl eet operations The Countyrsquos vehicle leasing program has been expanded to include County municipal governments allowing municipalities to spread limited capital resources over a broader range of vehicles It began using Craigslistcom to sell parts from salvaged vehicle The County also formed and leads a local consortium consisting of the Polk School Board City of Bartow Fla local Florida DOT district offi ce and the County to explore a partnership to collectively bring CNG into the County
7 CITY OF MOLINE IL JD Schulte CPFP 182 215 1 11
NOTABLE ACCOMPLISHMENTS The City has completed negotiations with a vendor selected to remove all lead wheel weights from inventory and supply the City with lead-free weights All Allison World Transmissions have been converted to a fully synthetic fl uid and oil-drain intervals were extended on these units to a full four years All City technicians use laptops on their toolboxes with the ability to view a live dashboard feed for fi ve key performance indicators (KPIs) Technicians are now able to see shop turnaround time for work orders open work orders by status scheduled versus non-scheduled repairs technician productivity by percentage and work orders with potential comebacks
8 CITY OF COLORADO SPRINGS CO Tom Monarco 2468 2053 8 67
NOTABLE ACCOMPLISHMENTS In 2010 the City completed the upgrade of its fl eet information system partnering with one of its customers City Transit to share costs of the upgrade and training It completed its upgrade of the fuel system which consisted of upgrading 11 sites that dispense nearly 22 million gallons of fuel annually Through the use of fuel futures pricing in 2010 the City saved nearly $5 million Fleet has another fuel contract in place for 2011 that should save the City another $4 million
9 CITY OF LOS ANGELES CA Richard Coulson 6007 5102 29 421
NOTABLE ACCOMPLISHMENTS Through evaluating fl eet to ensure it is the right size for operations the City reduced total inventory by more than 900 units Parts expenditures were reduced by carefully identifying preventive maintenance (PM) schedules PM checklists were also revised to maximize technician effi ciency The City has also worked to educate policy makers regarding the ldquoscience of fl eet maintenancerdquo It invested time educating policy makers about the cause and effect relationships between deferring maintenance and deferring vehicle replacements as well as provided tours of fl eet facilities
TOP PUBLIC SECTOR SPONSORED BY
FLEETS RECOGNIZED
RANK FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
Now with Hillsborough County Fla
GF07_Directoryindd 24GF07_Directoryindd 24 7511 34425 PM7511 34425 PM
With 24-hour access FordPartscom allows you to fi nd everything you need anytime you want The VIN search feature is a simple solution to fi nding the exact part you need to get the job done right Therersquos no better way to order parts than FordPartscom
ANY FORD PARTANY TIME
Let VIN search do the work
And you can order any time mdash so therersquos less downtime
FPAR00360_D209891_VINad_R03indd 1 6911 255 PM
WT0711fordpartsindd 1 61011 43215 PMGF07_Directoryindd 25GF07_Directoryindd 25 7511 34427 PM7511 34427 PM
26 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
10 CITY OF RIVERSIDE CA Kris Martinez 1041 320 2 35
NOTABLE ACCOMPLISHMENTS Alternative-fuel use by City vehicles increased The total of alternative fuel in use by the City has increased by 12 percent from 43064 to 48893 gallons of CNG per month reducing air emissions and fl eet operating costs due to the low cost of CNG The percentage of alternative-fuel vehicles in fl eet has increased dramatically The number of targeted vehicle classes has increased from 53 percent to 72 percent and the percent of clean vehicles has increased from 69 percent to 89 percent The City also instituted a Green Action Plan with a goal to reduce mobile sources of pollution by 5 percent through programs and partnerships
11 CITY OF FT LAUDERDALE FL John Rencher 1230 290 1 51
NOTABLE ACCOMPLISHMENTS In 2010 the City concluded a three-year vehicle and equipment utilization study and fl eet right-sizing program resulting in annual budgetary savings of $222300 and capital expenditure savings of more than $13 million It purchased two new hybrid aerial bucket trucks to replace older models using a grant in the amount of $150272 The grant was also used for retrofi tting 730 vehicles with CANceivers a fuel interface device providing accurate fueling data and idle time Fleet also achieved savings from cannibalization of totaled vehicles Instead of auctioning vehicles at $200 per unit the vehicles are retained to be ldquoparted outrdquo to save on parts costs
12 CITY OF AUSTIN TX Gerald Calk 3800 1400 7 199
NOTABLE ACCOMPLISHMENTS Fleet performed a self-assessment identifying areas of concern with a special emphasis on internal controls and environmental compliance Once weaknesses were discovered the City worked on restructuring its organization to cover certain areas as well as ensure compliance with regulatory agencies By doing this self-assessment and aligning operational needs with the overall needs of the City fl eet was able to hire needed personnel to strengthen its organization The City was a recipient of the 2011 NAFA Fleet Management Association Sustainable Fleet award and four of six service centers are ASE Blue Seal certifi ed
13 CITY OF FAYETTEVILLE AR Dennis Pratt 322 236 1 17
NOTABLE ACCOMPLISHMENTS The City continued with its green initiatives in 2010 purchasing one hydraulic launch assist (HLA) Solid Waste side loader started full use of re-refi ned oil with Micro Green oil fi lters and continued with oil sampling driving change intervals The City started using its fl eet information system graphics module to store wiring diagrams warranty and other service information and started using an online vehicle auction company to sell surplus fl eet vehicles Team members have continued their training with increased ASE and EVT certifi cations
14 MANATEE COUNTY FL Michael Brennan 849 499 3 35
NOTABLE ACCOMPLISHMENTS The County revised its preventive maintenance program increasing PM-generated repairs by more than 35 percent while maintaining a 93-percent fl eet availability average It continued reassignment of underutilized units reducing capital spend by more than $800000 The County was also award a $159 million grant for a new central maintenance and transit operations facility Team technicians also placed fi rst in a maintenance competition sponsored by the Florida DOT winning the ldquoknowledge examrdquo The County has also continued a leading role in the County-wide ldquoGreen Teamrdquo promoting environmental stewardship across departmental lines
15 CITY amp COUNTY OF DENVER CO Ernie Ivy 1233 194 7 93
NOTABLE ACCOMPLISHMENTS The Denver Fleet Management Division completed implementation of a new fl eet management software system converting 15 years of historic data and adjusting operations to best utilize the systems features It moved to a City-wide system for tracking procurement streamlining the purchase of parts and materials and increasing accountability The Division also opened a new fl eet facility that is anticipated to be LEED Gold certifi ed and will incorporate employee ideas for improving operations and enhancing customer service
16 CITY OF SACRAMENTO CA Keith Leech 2214 592 6 104
NOTABLE ACCOMPLISHMENTS The City upgraded its Fleet Management Technology Toolkit which are AssetWorks Fleet Focus (M5) and Fuel Focus technology upgrades that provide multiple enhancements and integrations to gather format and disseminate information to establish the business intelligence required to make data-driven decisions Itrsquos return-on-investment (ROI) analysis demonstrated an annual benefi t of $720000 after a pilot program with Zonar GPS telematics and more than $700000 after outsourcing parts management to NAPA Integrated Business Solutions (IBS) The City also participated in a multi-agency municipal project that benchmarked fl eet costs and statistical trends including fl eet utilization fuel consumption and emissions
17 CITY OF FORT WORTH TX Wayne Corum 2990 463 3 108
NOTABLE ACCOMPLISHMENTS The City competed in a managed competition process for vehicle maintenance and was retained as the maintenance provider for the City It is fi nalizing and implementing a National Fuel Contract In the fi rst six months 16 different government agencies from four states have already utilized the contract The City is continuing to expand alternative-fuel use with investments into fueling infrastructure (ethanol propane and electric) and alternative-fuel vehicle acquisitions (hybrid electric and propane)
18 CITY OF ROCHESTER NY Michael Quattrone 2074 205 1 79
NOTABLE ACCOMPLISHMENTS The City completed the Government Fleet Management AllianceFleet Counselor Services certifi cation program at 97 percent It is continuously working on the Divisionrsquos Policy and Procedures manual The City has more than 125 management-approved policy and procedures in 16 different categories providing employees with clarity in City goals daily work and delivering managementrsquos expectations It also developed service level agreements (SLAs) with all customers including seasonal SLAs
19 CITY OF EUGENE OR Tony Jobanek 558 101 1 28
NOTABLE ACCOMPLISHMENTS The Cityrsquos Fleet Services section recently became an Eco-Biz certifi ed fl eet facility The goal of the program is to prevent and minimize pollution generated by small businesses in the Lane County Ore area It implemented a dashboard system that provides key information in a timely manner The City is also proactively in pursuit of an electric technology demonstration program It was identifi ed by the State as one of the fi rst public organizations to participate in demonstration testing of the Toyota plug-in Prius hybrid-electric sedan Mitsubishi iMiEV all-electric sedan and is scheduled to purchase a Nissan LEAF all-electric sedan in summer 2011
20 CITY OF DENTON TX Mike Ellis 615 202 1 21
NOTABLE ACCOMPLISHMENTS The City opened a new alternative-fuel site and began dispensing biodiesel and ethanol products with the projected annual purchase of 664000 gallons of biodiesel and at least 40000 gallons of E-85 It has converted 72 percent of its fuel purchases to biodiesel It deployed fi ltration systems on all landfi ll and refuse equipment to increase oil drain intervals which reduces labor cost and conserves oil while improving reliability It also developed an in-house mentoring program designed to increase productivity effi ciency and knowledge by partnering a less-experienced technician with an ASE-certifi ed Master Technician
RANK FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
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GF0711discreteindd 1 7111 91525 AM
INVERS Mobility Solutions bull 6047421145 bull 8663080091
FF0909inversindd 1 9909 21000 PMGF12-54_1-6HouseADindd 1 122910 95043 AM
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28 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
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THE FOLLOWING FLEETS LISTED ALPHABETICALLY HAVE BEEN JUDGED AMONG THE 100 BEST FLEETS IN THE NORTH AMERICA
FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
ALACHUA COUNTY FL Ray Griffi n CPM 306 416 2 16
NOTABLE ACCOMPLISHMENTS Implemented ldquo20-percent by 2010 Reduction Planrdquo demonstrating how the County can reduce fuel consumption by 20 percent by 2020 Created Fleet Management Comprehensive Plan an administrative procedure booklet that outlines policies and fl eet management practices and reduced take-home vehicles by 52 percent
ALAMEDA COUNTY CA Doug Bond 1093 0 3 13
NOTABLE ACCOMPLISHMENTS Wrote and implemented new County Ordinance that updated and enhanced vehicle-use polices Reduced fl eet by 80 under-utilized vehicles (7-percent reduction) and replaced 29 vehicles with alternative-fuel units for a savings of $741129 for this fi scal year
ARAPAHOE COUNTY CO Randy Campbell 357 483 2 20
NOTABLE ACCOMPLISHMENTS Initiated full electronic pre- and post-trip inspection program for units that require inspection under Federal Motor Carrier Safety Administration (FMCSA) and Colorado state law The system enables a ldquorepair-before-failurerdquo strategy that lowers operating costs and increases compliance
ATLANTIC COUNTY UTILITIES AUTHORITY NJ Gene Petitt 113 70 2 13
NOTABLE ACCOMPLISHMENTS The County opened a compressed natural gas (CNG) fueling station using $19 million in grant funding to build the facility along with the incremental costs of purchasing 15 CNG vehicles Also implemented green vehicle purchasing and anti-idling policies
AUGUSTA-RICHMOND COUNTY GA Ron Crowden 1265 1259 4 49
NOTABLE ACCOMPLISHMENTS Fleet management shifted procurement funding for public safety vehicles from the General Fund - Capital Outlay to Sales Tax (a shift of $12 million) increasing the number of public safety vehicles purchased over the next fi ve years Allowed contractor to insource repair work for local branch of Salvation Army
CITRUS COUNTY FL Michael Webster 397 165 1 12
NOTABLE ACCOMPLISHMENTS Began education and training program for all user departments within the County Recorded an example of a proper pre-trip inspection of a vehicle and heavy-equipment Also implemented ldquoContinuous Quality Improvementrdquo concept to encourage and promote a more business-like approach to fl eet
CITY OF ALCOA TN Steve Hillis 266 59 1 3
NOTABLE ACCOMPLISHMENTS Instituted an all-staff certifi cation policy for ASE certifi cations Initiated a monthly City-wide Fleet FOCUS report to the management of all user departments covering costs and operational effi ciencies
CITY OF AMES IA Paul Hinderaker 203 80 1 10
NOTABLE ACCOMPLISHMENTS Initiated a system to aggressively reduce past-due PM work allowing technicians to take responsibility for part of a list of overdue items Purchased new independently moveable vehicle lifts which reduces outsourcing work on large vehicles
CITY OF ANAHEIM CA Karl Hopfer 755 535 1 34
NOTABLE ACCOMPLISHMENTS Implemented monthly newsletter highlighting staff accomplishments and special activities as well as a second peer-based employee recognition program Staff training was increased to 18 hours per person minimum through use of in-house cross training and vendor-provided training
CITY OF BELLEVUE WA Peter Bednar 672 369 1 20
NOTABLE ACCOMPLISHMENTS In fi nal phase of $18 million shop modernization project increasing number of work bays per technician from 16 to 23 Utilized $530000 in grant money to help purchase 76 hybrid vehicles Upgraded to a Web-based fl eet management system and issued each technician a 10-inch laptop for ldquoon the fl yrdquo access to fl eet management system
CITY OF BOISE ID Craig Croner CPFP 890 409 5 15
NOTABLE ACCOMPLISHMENTS Completed fi rst year of fully centralized Mobile Fleet Equipment operations resulting in net savings for Parks Dept of 12 percent over 2009 Implemented a city-wide used-vehicle procurement contract Also implemented a centralized Web-based motor pool system at multiple locations around the City
CITY OF CHICAGO IL Patrick Harney 7862 3664 14 635
NOTABLE ACCOMPLISHMENTS Instituted a three-year light-duty vehicle reduction plan for a total end-of-project savings of approximately $1 million Added parts and service lines to new-vehicle and equipment purchase contracts allowing fl eet to receive maintenance services from same contractors from which the City purchases new vehicles and equipment
CITY OF CONCORD NC Daniel Nuckolls CAFM 797 84 1 12
NOTABLE ACCOMPLISHMENTS Introduced Intranet page that allows customers to request services online search work orders and view PM and cost information per vehicle Program was created in-house and at no cost Added fi rst ROUSH propane-powered truck to fl eet operating out of the City airport
CITY OF DURHAM NC Larry Cash 1357 345 3 52
NOTABLE ACCOMPLISHMENTS Embraced Cityrsquos ldquoCulture of Servicerdquo concept based on a three-prong approach service to the customer service to the community and service to the staff City promoted a customer appreciation day which included door prizes and a light breakfast
CITY OF EDMONTON AB Steve Rapanos 3731 697 13 640
NOTABLE ACCOMPLISHMENTS Built a transit bus garage with LEED Silver certifi cation obtained National Safety Mark certifi cation implemented a coolant management system changing the entire fl eet to long-life anti-freeze and engineered a portable detachable winch assembly for pulling ldquodeadrdquo vehicles onto a hoist
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GF05-2011
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30 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
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CITY OF FAIRFIELD CA David Renschler CPFP 261 139 1 14
NOTABLE ACCOMPLISHMENTS Installed new GFI Genfare electronic fare boxes on all 56 transit coaches in just three days The City imposed mandatory furlough of 26 days on City employees eliminating 23 vehicles due to under-utilization Also the City extended oil change intervals from 3000 to 5000 miles
CITY OF FARGO ND Harold Pederson 446 324 2 37
NOTABLE ACCOMPLISHMENTS Implemented bar coding of all inventory in both maintenance shops Scheduled four days of additional training in the inventory portion of the Cityrsquos fl eet management software for parts staff which are actively reviewing and liquidating seldom-used and obsolete parts inventory
CITY OF FT WAYNE IN Larry Campbell CPFP 1088 438 2 28
NOTABLE ACCOMPLISHMENTS Developed fi rst-of-its kind hybrid sewer jet truck working with International Eaton and Sewer Equipment of America Continued purchasing additional hybrid vehicles added new LED lights to fueling island for a 77-percent energy savings and removed lead wheel weights from tires for steel weights
CITY OF GOODYEAR AZ Richard Sweepe 354 16 1 6
NOTABLE ACCOMPLISHMENTS Conducted quarterly utilization reviews resulting in $185000 in savings due to removal of under-utilized units Re-purposed trucks from use by Water Division for an eighth of the cost of new vehicles Streamlined vehicle specifi cations
CITY OF HENDERSON NV Robert Murnane 1057 240 1 21
NOTABLE ACCOMPLISHMENTS Started a car-sharing motor pool at City Hall campus implemented the EJ Ward fuel management system at two main fuel locations revised vehicle replacement schedules implemented fl eet downsizing project and entered into joint service agreement with neighboring jurisdiction to handle police motorcycle maintenance
CITY OF IRVING TX Ramiro Lopez 803 127 2 19
NOTABLE ACCOMPLISHMENTS Enhanced communications among staff and customers with focus groups and frequent meetings Cost savings are being realized through fuel pricing fuel conservation and position responsibility enhancements Implemented technician accountability controls increasing performance and fl eet availability
CITY OF KAMLOOPS BC Ian Hammond 292 147 1 19
NOTABLE ACCOMPLISHMENTS Initiated a pilot program to explore hydrogen as an alternate fuel Contracted with a Vancouver Island-based company to install an on-demand hydrogen generator on one of the Cityrsquos service trucks Pilotrsquos initial results show dramatic decreases in CO2 and NOx Staff is certifi ed to perform hydrogen conversions
CITY OF LAKELAND FL Gary McLean CPFP 1088 190 1 30
NOTABLE ACCOMPLISHMENTS Rebuilt vehicle replacement process teaming with departmental leadership and Cityrsquos fl eet Utilization Management Committee (FUMC) Down-sized administrative vehicles reducing purchase and fuel costs Established new auction contract and one-time repair limits as well as $500 repair limit on ldquosparerdquo vehicles
CITY OF LITTLE ROCK AR Wendell Jones 1060 160 2 70
NOTABLE ACCOMPLISHMENTS Increased number of workstations to one cloud computer workstation per technician (from one or two in each shop) Recently began a self-evaluation and improvement plan utilizing Fleet Sentinel Management program
CITY OF LONG BEACH CA Leslie Horikawa 1591 68 8 85
NOTABLE ACCOMPLISHMENTS Implemented rigorous campaign to bring maintenance program to 94-percent completion rate reaching a high of 96 percent Keeping a cap on overtime expenditures and rotating staff and providing opportunities to gain skills in various positions Implementing a loaner pool program as part of a vehicle reduction plan
CITY OF MARIETTABLW GA Scott Lawler 557 104 1 14
NOTABLE ACCOMPLISHMENTS Established an internal online customer survey after vehicleequipment is repaired Focused on preparing and receiving a signed service level agreement (SLA) from Power Utility department which was completed within one year Purchased software allowing fl eet to upload latest service bulletin fi x for re-fl ashing a vehiclersquos ECU
CITY OF MESA AZ Peter Scarafi otti CDM CAFM CEM CPFP 1450 50 2 76
NOTABLE ACCOMPLISHMENTS Warranty Recovery Program is on track to recover more than $600000 in warranty YTD in 2011 recovering $433000 in 2010 Shop employees have more than 300 ASE certifi cations and City has received Clean Cities Coalition Clean Air award for past eight years
CITY OF MIAMI FL Jose Davila Sr 1951 178 1 67
NOTABLE ACCOMPLISHMENTS Improved employeemanagement relations Moved stockroom management in-house Took on yearly inspection of almost 500 commercial hauler trucks Changed the way the City gauges itrsquos employees productivity
CITY OF NEW YORK DCAS NY Stephen Weir 2127 80 0 9
NOTABLE ACCOMPLISHMENTS Spearheaded a number of green initiatives to established NYC as premier Green City in US including commitment to receive 50 Chevrolet Volts by June secure 10 of the fi rst Ford Transit Connect Electric vehicles and secure a no-cost two-year lease for 10 Navistar eStar electric trucks
CITY OF NEW YORK PARKS amp REC NY Keith Kerman 1863 774 8 60
NOTABLE ACCOMPLISHMENTS Completed Agencyrsquos second pilot of B-50 fuel this time for all diesel vehicles in Borough of Staten Island Parks uses B-20 in all vehicles Expecting delivery of fi ve Chevrolet Volts and fi ve Navistar Class 4 all-electric vans for use in playground repair two International hybrid buses and 11 Kenworth hybrid medium-duty trucks
CITY OF OCEANSIDE CA Jeffery Hart 458 25 1 14
NOTABLE ACCOMPLISHMENTS Underwent complete management and offi ce staff change Changed vehicle check-out processes after repairs cross-training staff in areas of emergency vehicles fi re apparatus off-road equipment and fabrication igniting new wave of training opportunities Also ramped up safety program and converted below-ground tanks to biodiesel
CITY OF ROANOKE VA Kenneth Bernard 600 250 1 25
NOTABLE ACCOMPLISHMENTS Implemented new equipment including a Versus scanner 450 kW standby generator Aerosol can recycling unit and nitrogen generator for tire service Also upgraded the shop to be WiFi capable Established positive sustainable maintenance practices and have developed a team with a solid culture
FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
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Thank you to the 2011 Sponsors of
wwwGovFleetExpocom
GFX05
-0311
MARK YOUR CALENDAR FOR NEXT YEAR
June 18-20 2012Colorado Convention CenterDenver CO
05-0311
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GF0611gfx_sponsorsindd 1 51711 101722 AMGF07_Directoryindd 31GF07_Directoryindd 31 7511 34435 PM7511 34435 PM
32 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
PROTECT YOUR FLEET
GF0711auditindd 1 7111 92820 AM
CITY OF SAN ANTONIO TX Florencio Pena 3715 1075 7 171
NOTABLE ACCOMPLISHMENTS Installed automatic vehicle location (AVL) in approximately 250 Solid Waste Management automated side-loader trucks Currently reviewing equipment lifecycles for many vehicle classes In FY2010 City passed environmental ordinance requiring vehicle purchases to be the most environmentally responsible equipment available
CITY OF SANTA ANA CA Rick Longobart 900 300 1 36
NOTABLE ACCOMPLISHMENTS Developed a cohesive work unit and camaraderie to overcome fi nancial shortfalls City proved in-house maintenance was more cost effi cient than outsourcing functions Demonstrated a $500000 savings through utilization effi ciency and improved communication
CITY OF SUFFOLK VA Jason LaLonde 1100 250 1 22
NOTABLE ACCOMPLISHMENTS With support and assistance from Dept of Budget and Strategic Planning a fl eet chargeback methodology information session was presented to all internal and external customers detailing expense and revenue steam on all facets of fl eet management Outfi tted all recently purchased equipment with LED lighting for increased visibility
CITY OF TAMPA FL Tim Perry 2682 218 2 57
NOTABLE ACCOMPLISHMENTS Authored revised City-wide Vehicle Operations policy which includes provisions for anti-idling cell phone and tobacco use driver training etc Took on responsibility for Tampa Fire Rescuersquos non-combat vehicles and equipment in 2009 completing integration in 2010 Also utilized outside vendor for heavy-tire road calls
CITY OF TEMPE AZ Aaron Alvarado 800 250 2 30
NOTABLE ACCOMPLISHMENTS Implemented ldquoThe Four Disciplines of Execution (4DX)rdquo by Franklin Covey At the City manager level guidance was put out to initiate an internal operating system to begin to change the culture and mind-set of all City departments
CITY OF THOUSAND OAKS CA Larry McKinney 205 405 1 11
NOTABLE ACCOMPLISHMENTS Implemented the following recycled fi lters and anti-freeze used retread tires eliminated lead wheel weights installed new busvehicle wash that uses recycled water installed a 60000-lb bus lift reorganized fl eet warehouse initiated employee and customer service surveys and created online equipment purchase calendar
CITY OF VANCOUVER BC Doug Smith 1680 280 4 240
NOTABLE ACCOMPLISHMENTS Introduced a ldquoMake vs Buyrdquo policy to determine what work should be done in-house versus outsourced Participated in public and private fl eet benchmarking projects Analyzed key performance indicators (KPIs) through fl eet management reports Introduced new fl uid storage and electronic fl uid dispensing management system
CITY OF WILMINGTON DE Ed Stone 593 26 1 14
NOTABLE ACCOMPLISHMENTS Initiated ldquoFast Fleet Loanerrdquo pool program reduced fl eet size by 26 percent for $57000 fuel savings and $391000 capital expenditure savings lowered average fl eet age by one year resulting in $10000 approximate fuel savings lowered fl eetrsquos carbon footprint by replacing 30-percent of trash trucks and retrofi tting 27 additional trash and dump trucks
COLLIER COUNTY FL Daniel Croft 766 391 4 26
NOTABLE ACCOMPLISHMENTS Utilized totaled ambulance and transit bus for parts versus salvage saving more than $30000 in ambulance and $20000 in transit bus parts and components Built and opened vehicle washing system allowing fl eet to clean largest trucks and equipment Also one technician was selected as the State of Florida Bus Mechanic of the Year
COLORADO DEPT OF PERSONNEL ADMIN Kathy Nesbitt 6000 200 3 13
NOTABLE ACCOMPLISHMENTS Completed installation of State-owned E-85 pumps at the downtown Denver motor pool and designed and deployed E-85 tanks at three locations Currently coordinating deployment of 20 all-electric vehicles and developed a petroleum-reduction rebate program returning funds totaling $500000 to State user agencies
COUNTY OF RIVERSIDE CA Robert Howdyshell 4116 0 7 52
NOTABLE ACCOMPLISHMENTS Taking part in initiatives to lead to right-sizing the fl eet and reducing vehicle miles traveled Began right-sizing efforts in April 2010 with identifi cation of all under-utilized vehicles based on mileage versus repair costs totaling 298 vehicles removed from service and sold with 37 additional vehicles retired and sent to auction
COUNTY OF SONOMA CA David Head 1157 196 3 21
NOTABLE ACCOMPLISHMENTS Began process to outsource parts operation to NAPA IBS with no on-site staffi ng required due to use of NAPA and fl eet-based computers Costs were reduced 15-35 percent on most parts staffi ng costs were reduced by more than $230000 and the number of invoices processed per month was reduced from hundreds down to one
DAKOTA COUNTY MN Kevin Schlangen 242 74 1 12
NOTABLE ACCOMPLISHMENTS Developed and implemented fl eet operations and Fleet LockoutTagout procedure manuals as well as implemented Voyager fuel card program Constructed 55000 sq-ft fl eet storage addition to Empire campus with geothermal heating system Also expanded insourcing of fl eet services to three additional fl eets without additional staff
DISTRICT OF COLUMBIA WATER amp SEWER AUTHORITY OZ Fuller 583 1000 2 29
NOTABLE ACCOMPLISHMENTS Implemented green product purchasing and usage initiatives including vehicle lube touch-up paints brake cleaning sprays and other cleaning items Purchasing several electric charging stations for electric vehicle use and have FY-2011 vehicle purchase plans for at least 41 additional alternative-fuel vehicles
EUGENE WATER amp ELECTRIC BOARD OR Gary Lentsch 219 54 1 10
NOTABLE ACCOMPLISHMENTS One of the fi rst fl eets to measure hydraulic system ISO cleanliness and moisture while still on the vehicle Shop is currently being certifi ed toward LEEDrsquos Gold standard Implemented idle and fuel-reduction policy obtaining a 103-percent reduction in fossil fuel usage (over 2009) Also reduced take-home vehicles to on-call staff only
HARFORD COUNTY MD Warren Patrick 1015 123 2 22
NOTABLE ACCOMPLISHMENTS Dramatically increased revenue by implementing new surplus vehicle sales process The new process works not only for fl eet vehicles and equipment but offi ce furniture computers etc Utilize a 27-month historical database to maintain an optimum replacement and disposal schedule
FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
GF07_Directoryindd 32GF07_Directoryindd 32 7511 34435 PM7511 34435 PM
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GF0711auditindd 1 7111 92820 AMGF07_Directoryindd 33GF07_Directoryindd 33 7511 34437 PM7511 34437 PM
34 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
GF0611toolboxindd 1 51311 114257 AM
HOUSTON INDEPENDENT SCHOOL DISTRICT TX Mark Swackhamer 2068 60 6 150
NOTABLE ACCOMPLISHMENTS Increasing number of cameras on 647 buses from two to four All buses support and police vehicles will have telematics for a total count of 1910 units Adding particulate traps to a percentage of buses Also partnering with University of Houstonrsquos Texas Diesel Testing and Research Center on emerging emissions reduction technologies
IDAHO NATIONAL LABORATORY ITS Scott Wold 671 467 2 152
NOTABLE ACCOMPLISHMENTS Replaced almost 75 percent of fl eet with fl ex-fuel vehicles (FFVs) and put 20 new hybrid-electric sedans and SUVs into service for total of 47 hybrid vehicles Began renewing aging bus fl eet increasing fuel economy by 20 percent and carrying 1 additional passenger per vehicle Mini-motor coaches planned to improve fuel mileage by 50 percent
CITY OF INDIANAPOLIS IN John Williams 4397 905 3 106
NOTABLE ACCOMPLISHMENTS Used over 20 key performance indicators (KPIs) to manage 5300 vehicles and pieces of equipment focusing on fi ve areas daily fl eet availability PM and repair operations supply and services administrative operations and customer service Also currently employ 13 ASE Master technicians
JOINT BASE LEWIS MCCHORD FLEET OPERATION WA Michor Gentemann 62 3500 3 100
NOTABLE ACCOMPLISHMENTS Continued to improve fl eet management information system (FMIS) to track man hours spent servicing vehicles and to review the Military Expenditure Limit helping to estimate costs Implemented new inspection process that saves time by pre-evaluating a vehicle before its pulled out of service and brought into the repair shop
KING COUNTY FLEET ADMINISTRATION WA Jennifer Lindwall 1950 364 2 76
NOTABLE ACCOMPLISHMENTS Acquired several clean vehicles including a hybrid service truck that has netted a 30 percent improvement in fuel effi ciency and two hybrid bucket trucks The purchase was offset with $120500 in grants The County fl eet has been right-sized by eliminating 43 under-utilized vehicles and has increased the use of shared vehicles
KNOX COUNTY TN Phillip May 1113 217 2 20
NOTABLE ACCOMPLISHMENTS Reduced total expenditures by 4 percent total department charges by 6 percent fuel usage by 5 percent and parts inventory by 24 percent while increasing production by 6 percent and improved turnaround time by 8 percent The shop earned its second Automotive Service Excellence (ASE) Blue Seal Certifi cation
MONROE COUNTY NY Melvin Rose 940 160 1 17
NOTABLE ACCOMPLISHMENTS Cooperative public-private partnership with Rochester Institute of Technology served as the model for the recently approved E-15 by the federal government Green initiatives and inter-municipal cooperation has led to increase in use of green vehicles reduction of duplicate equipment and the construction of green fueling stations
MONTEREY COUNTY CA Thomas Abear 2074 85 5 18
NOTABLE ACCOMPLISHMENTS Increased the number of hybrids in the Countyrsquos fl eet including hybrid pickup trucks and introduced biodiesel and retired or retrofi tted nearly 100 percent of on-road diesel vehicles with particulate trap fi lters Gave staff additional training opportunities through use of in-house kiosk to access online courses
MONTGOMERY COUNTY MD DEPARTMENT OF GENERAL SERVICES
Millie Souders 2297 0 1 45
NOTABLE ACCOMPLISHMENTS Instituted a fl eet performance improvement program utilizing employee input These employee-driven ideas netted improvements in key performance requirements including increasing police vehicle and administration vehicle availability and preventive maintenance completed in 24 hours to 987 percent
NEW YORK CITY POLICE DEPARTMENT NY Gregory Dimesa 8067 0 13 453
NOTABLE ACCOMPLISHMENTS Developed a proactive preventive maintenance program which compares maintenance history with current fueling mileage showing a 1-percent overall decrease in out-of-service rate and a 12-percent reduction in vehicles requiring a tow The Department is acquiring 373 more hybrid vehicles to join the 477 already in service
NORTH DAKOTA DOT STATE FLEET SERVICES ND Paul Hanson 3329 0 8 11
NOTABLE ACCOMPLISHMENTS Switched to synthetic transmission fl uid in the heavy trucks with automatic transmissions cutting required fl uid changes per year by a third and saving an estimated 1200 gallons of transmission fl uid and 450 man hours per year Also switched to purchasing heavy trucks with synthetic gear lube saving an estimated 750 gallons annually
PALM BEACH COUNTY FLA Douglas Weichman CAFM 2141 1584 3 60
NOTABLE ACCOMPLISHMENTS Implemented replacement rating system that was above the established replacement guidelines and established low-utilization reports to help make asset reduction decisions and stretch lifecycles In addition began purchasing low-rolling resistance tires and BOLT-brand locks for utility-type vehicles to help with key control
PALM BEACH COUNTY SHERIFFrsquoS OFFICE FL Alan Lane 2500 1300 3 32
NOTABLE ACCOMPLISHMENTS Increased focus on deputy safety with tires and brakes replaced on pursuit-type vehciles on a more regular basis eg if tires are worn to 532nds or brake pads are less than 6mm Repair intervals have been increased to a four month 4000 mile schedule saving about $400000 in the Departmentrsquos annual budget
PASCO COUNTY BOARD OF COUNTY COMMISSIONERS FL
Stephen McNaughton CAFM 966 920 3 39
NOTABLE ACCOMPLISHMENTS Implemented a Generator Task Force Program to align generator procurement disposal maintenance fueling and to maintain awareness of generator actions or agreements that impact County interests The fl eet uses a Specifi cation Committee as part of the process of procuring vehicles and equipment for the County
PRINCE GEORGErsquoS COUNTY MD Richard Hilmer 3243 12 2 57
NOTABLE ACCOMPLISHMENTS Due to a 20-percent reduction in staff caused by the recession the fl eet had to turn to upfi tting contractors to outfi t its latest group purchase of police vehicles Following this model 328 police vehicles were outfi tted for a savings of over $460000 in 2011 alone
PRINCE WILLIAM COUNTY VA Matthew Villareale 1107 177 1 35
NOTABLE ACCOMPLISHMENTS Fleet management increased its review of performance data and trends including the length of time by department that each vehicle has been in for service allowing for trending and shifting of priorities The fl eet maintained its E3 (Exemplary Environmental Enterprise) status with the Environmental Excellence Program
FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
GF07_Directoryindd 34GF07_Directoryindd 34 7511 34437 PM7511 34437 PM
USE THE FLEET TOOLBOX TO
Compare your eet using a bull robust benchmarking tool Analyze labor rates bull Reduce vehicle downtimebull Benchmark staf ng against similarly sized eetsbull Ensure JIT inventory processesbull Determine facility size requirementsbull Project employee and labor costsbull Network con dentially with other eet managersbull Review RFP samples and policy manualsbull Join a community of professionals with challenges bull similar to your own at www eettoolboxcom
Ensure JIT inventory processesbull
USE THE FLEET TOOLBOX TO
Compare your eet using a bullrobust benchmarking toolAnalyze labor rates bullReduce vehicle downtimebullBenchmark staf ng against similarly sized eetsbull
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GF Toolbox concept FINALindd 1 51311 110342 AM
GF0611toolboxindd 1 51311 114257 AMGF07_Directoryindd 35GF07_Directoryindd 35 7511 34439 PM7511 34439 PM
36 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
wwwfleetcertificationcom
Certify Your Fleet Operation
GF0711certificationindd 1 7111 100056 AM
RICHLAND COUNTY SC William Peters 1147 106 1 24
NOTABLE ACCOMPLISHMENTS Provides weekly fl eet status report to County administrators about vehicle availability and preventive maintenance services performed The fl eet division was instrumental in the development of the Countyrsquos Air Quality policy
SALT RIVER PROJECT AZ Jim Wood 1945 207 6 86
NOTABLE ACCOMPLISHMENTS By using fuel hedging the Department has remained close to its projected budget despite the volatility of the market Transportation Services was 3-percent under budget due in part to staff reductions and careful budget management
SAN ANTONIO WATER SYSTEM TX David Kilbourne 450 724 5 49
NOTABLE ACCOMPLISHMENTS Implemented a fuel card test program allowing drivers to use commercial stations and a GPS test program to monitor location and vehicle operations Set up a sewer cleaning equipment preparation team increasing line cleaning crew time by 40 minutes each day
SANDIA NATIONAL LABORATORIES FLEET SERVICES NM
Mark Crawford 808 2050 4 47
NOTABLE ACCOMPLISHMENTS Received the 2010 GreenGov Presidential Award for involvement in developing constructing and testing a solar-powered cart Uses a driving simulator to help train drivers through a series of computer-generated real-world scenarios
SKOOKUM FORT RILEYGSA WA Michael Powell 1211 380 1 7
NOTABLE ACCOMPLISHMENTS Introduced electric vehicles for use low-mileage use Provides detailed fl eet information to managers including VIN license tag information and the last preventive maintenance date
SNOHOMISH CO PUBLIC WORKS FLEET MGT DIV WA
Allen Mitchell 896 393 3 49
NOTABLE ACCOMPLISHMENTS Sold and redeployed 75 under-utilized vehicles reducing fl eet expenses by $827863 Reduced GHG emissions by 85 percent increasing the Departmentrsquos Evergreen Fleets program rating from a three- to four-star rating on the fi ve-star scale
STATE OF DELAWARE FLEET SERVICES DE Terry Barton 2344 0 0 37
NOTABLE ACCOMPLISHMENTS Because it has no operating repair or fueling facilities Fleet Services provides vehicles for $2645 per day including fuel maintenance 247 roadside assistance EZ Pass and GPS tracking Upgrades to the central operation system will increase ability to make reservations via the Internet freeing up fl eet resources
STATE OF GEORGIA DEPT OF ADMINISTRATIVE SERVICES GA
Ed Finnegan 21670 228 146 4
NOTABLE ACCOMPLISHMENTS Rolled out the ARI Insights Vehicle Mgmt System four months ahead of schedule Arranged to have a permanent rental car from Enterprise placed at state agency that did not qualify for an additional vehicle for a savings of $10000 a 23 percent drop from fees spent the previous years for the rental and staff pick-up and drop-off time
STATE OF KENTUCKY KY Forrest Banta 4723 0 1 28
NOTABLE ACCOMPLISHMENTS As part of the governorrsquos Smart Government Initiative the division is reviewing vehicle usage the possibility of self-insurance revising the take-home vehicle policy and establishing a short-termdaily rental contract The division purchased 125 alternative-fuel vehicles for an average increase in fuel economy of 55 mpg
TOWN OF BUCKEYE AZ Michael DePaulo 231 45 1 5
NOTABLE ACCOMPLISHMENTS Made the decision to outsource on-callafter-hours service for a total cost of $263 a savings of more than $13000 from the previous year Established a motor pool that included eight vehicles for all Town departments
UNIVERSITY OF CALIFORNIA DAVIS CA Richard Battersby 1000 300 1 26
NOTABLE ACCOMPLISHMENTS Through careful analysis and planning lowered operating expenses by 17 percent or $12 million To assist its customers and leadership the department developed an extensive array of fl eet metrics and reports designed to better enable vehicle and transportation decisions
UNIVERSITY OF WASHINGTON WA Jolie Tahara 653 0 1 18
NOTABLE ACCOMPLISHMENTS Reduced the number of yearly scheduled preventive maintenance visits by 30 percent with an overall fl eet availability of 95 percent Fleet services purchased fi ve hybrid step-vans and one hybrid paratransit shuttle to reduce both operating costs and CO2 emissions
VEHICLE AND TRAVEL SERVICES DEPARTMENT OF TECHNOLOGY MANAGEMENT amp BUDGET STATE OF
MICHIGAN MIJoyce Van Coevering 6910 308 1 32
NOTABLE ACCOMPLISHMENTS Streamlined the motor pool reservation system giving users 24-hour access to VTS vehicles The system FleetCommander tracks real-time utilization and displays graphs gauges online forms and a wide variety of reports based on consistent normalized data
WAKE COUNTY NC Thomas Kuryla 873 90 1 15
NOTABLE ACCOMPLISHMENTS Implemented a fuel management software system which allows employees to fi ll up without a fuel card and prevents misuse of County resources The system also collects data through the vehicle OBD connection such as odometer readings idle time run time and OBD codes
WASHINGTON STARE DEPARTMENT OF TRANSPORTATION (WSDOT) WA
Greg Hansen 2314 1354 37 209
NOTABLE ACCOMPLISHMENTS Adjusted its preventive maintenance schedules using fuel consumption as the basis for service rather than time as part of its efforts to reduce agency emissions by 15 percent of 2005 levels by 2020 Has implemented back-up camera and in-cab audible warning device technologies to improve safety and prevent equipment damage
ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
GF07_Directoryindd 36GF07_Directoryindd 36 7511 34439 PM7511 34439 PM
wwwfleetcertificationcomwwwfleetcertificationcom
in partnership with
GF05
-4311
Certify Your Fleet Operation
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38 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
AFFB11gfcindd 1 52711 74645 AM
2011 lsquo100 BEST FLEETrsquo JUDGESThe pool of judges for the 2011 100 Best Fleets spent countless hours reviewing applications following up with
nominees and lending their expertise to the program This yearrsquos judges were
2011 ELITE FLEETSThis prestigious award is given to the No 1 fl eet winners from the previous four years
which are still meeting the highest standards in fl eet excellence
2010 NO 1 FLEET CITY OF TROY MICH
2008 amp 2009 NO 1 FLEETHILLSBOROUGH COUNTY FLA
2007 NO 1 FLEETVOLUSIA COUNTY FLA
GEORGE BAKERDirector of Central Services
Volusia County Fla MARILYN RAWLINGSFleet Manager
Lee County Fla
MF
SAMUEL LAMERATOSuperintendent of Fleet MaintenanceCity of Troy Mich
STEVE RILEYDirector of Fleet OperationsCity of Coral Gables Fla
GF07_Directoryindd 38GF07_Directoryindd 38 7511 34443 PM7511 34443 PM
Register Now at wwwGreenFleetConferencecom
or call (800) 576 - 8788
OCTOBER 3-4 2011Gaylord Texan bull Grapevine TXThe Green Fleet Conference amp Expo is the only event which focuses
exclusively on environmental sustainability for car and truck fl eets Others may
touch on the subject but Green Fleet Conference amp Expo specializes in
it offering two intense concentrated days of education enterprising dialogue
and engaging exhibits If you are a fl eet manager in either the corporate or
government arena make room in your calendar for this must-attend event
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40 Government Fleet JulyAugust 2011
PUBLIC FORUM By Mike Antich
Why do many in senior
management or elect-
ed offi cials not listen
to their fl eet managers I know
many may dispute this asser-
tion but the reality is that many
public sector fl eet managers do
not have the ear of their manage-
ment and elected offi cials
Herersquos a real-world case in
point One fl eet manager relat-
ed to me that his management
hired an outside consultant to
analyze the performance of
the municipal fl eet and submit
recommendations for improve-
ment The fl eet manager relat-
ing this story to me is held in
high esteem by his peers and
has been very proactive Over
the past several years he made
detailed recommendations on
how to improve the Cityrsquos fl eet
operations however his recom-
mendations fell on deaf ears
When the consulting company
issued its follow-up report it
was enthusiastically received by
management and the city coun-
cil What was distressing to the
fl eet manager is that the consul-
tant recommended exactly what
he had recommended earlier
Why did his recommendations
fall on deaf ears while the al-
most identical recommenda-
tions made by the consultant
were met with enthusiasm
This dilemma is not solely
restricted to fl eet managers
The same complaint is heard
from in-house IT personnel
staff attorneys et al One reason
is that some management value
an outside opinion which
presumably is not vested to
a particular outcome These
proponents argue that a
consultant can offer a different
more objective perspective
about how a problem can be
solved Also consultants are
exposed to a variety of operations
and different methods used to
deal with the same issues facing
your operation But this theory
falls apart when the consultantrsquos
recommendations are identical
to the in-house manager and
one is accepted over the other
The reality is it is a deeper issue
of management not listening
to its in-house subject-matter
experts
Herersquos another example from
a different fl eet manager which
illustrates this point
ldquoMy outfi t hired an outside
consulting company to perform
a fi nancial and operational au-
dit When completing the audit
the consultant wrote a review
The opening comment in the
fi nal review was lsquoYour fl eet is
operating well under benchmark
averagesrsquo They then went on to
make further cost-saving rec-
ommendations After the review
meeting I sent several e-mails
to my reporting offi cials with a
single note lsquoWe paid this outfi t
how much to tell us thisrsquordquo
This fl eet manager went
on to summarize what is at the
heart of this problem ldquoMy point
is what a shame that manage-
ment all the way up the line
wonrsquot ask (then listen to) the
people who know their jobs as to
what would be good actions and
practices to take for operational
cost savings Of course this ap-
plies to all departments and not
just fl eet operations The bottom
line is when will management
learn to listenrdquo
However the blame isnrsquot all
one-sided In the fi nal analysis
many fl eet managers do a very
poor job in elevating their pro-
fessional stature in the eyes of
senior management The sad re-
ality is that if you donrsquot take the
lead in defi ning your expertise as
a professional fl eet manager and
showcasing your value to the
management team someone else
will do so which is often errone-
ous and the source of mispercep-
tions about your capabilities
UNDER-APPRECIATIONThese are turbulent times
for public sector fl eet managers
Many fl eet managers are under-
appreciated by user groups se-
nior management and elected
offi cials Sometimes the fl eet
manager is at fault because he or
she does a poor job of promoting
themselves and their department
to management When money is
scarce and budgets are tight or
need to be cut fl eet managers
quickly fi nd themselves on the
radar screen of elected offi cials
the local news media and tax-
payer watchdog groups
How do you prove you are
doing a good job You may think
you manage a well-run fl eet but
do you have the metrics to sub-
stantiate this assertion If you
can quantify the performance
of your operation to manage-
ment and elected offi cials they
are more likely to appreciate the
value of the service provided
However this lack of un-
derstanding by management is
often the root of inquiries that
put fl eet managers on the defen-
sive attempting to justify their
performance Fleet managers
should not assume management
understands their business and
knows they are doing a good job
If you want to demonstrate you
are competitive you need to de-
velop and measure on an ongo-
ing basis specifi c performance
metrics valuable to your user de-
partments that are available for
review by all interested parties
In todayrsquos weak tax base
fl eet managers can save taxpay-
er dollars by implementing ef-
fective fl eet policy maximizing
fl eet utilization right-sizing the
fl eet optimizing user depart-
ment productivity all while re-
ducing operating expenses The
sad part is that many fl eet man-
agers are not vocal about their
achievements and management
is not fully cognizant of their
contributions to achieving these
goals Fleet managers must be
viewed as valuable members of
the overall management team if
for no other reason than the fact
that they are managing tens of
millions of dollars of taxpayer
assets used to provide the ser-
vices taxpayers demand
Irsquoll admit that I too am mys-
tifi ed by the under-appreciation
of many fl eet managers I am
continually impressed by the
caliber of todayrsquos public sector
fl eet managers and how they
overcome the challenges they
face day-in and day-out Each
year fl eet managers and their
teams struggle to do more with
less money Perhaps it is be-
cause the personalities of many
fl eet managers who are humble
by nature and not prone to self-
promotion
It is high-time senior man-
agement and elected offi cials
realize the value of their fl eet
managers and utilize this ex-
pertise to its fullest extent My
message to senior management
is a simple one Listen to your
fl eet manager
Let me know what you think
mikeantichbobitcom
MESSAGE TO MANAGEMENTLISTEN TO YOUR FLEET MANAGER
GF07_Editindd 40GF07_Editindd 40 7511 32203 PM7511 32203 PM
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and with 60 fewer emissions mdash thanks to ROUSH CleanTech Liquid Propane Injection fuel systems
Propane autogas fuel systems by ROUSH CleanTech let you operate on a price-stable North American-
sourced fuel with no engine modifications required That means yoursquoll get all the benefits of propane
autogas with no compromises in your vehiclersquos factory warranty protection
PERFORMANCE IDENTICAL
VEHICLE WARRANTY IDENTICAL
FUEL COSTS 30 LESS
EMISSIONS 60 LESS
PROPANE AUTOGAS VS GASOLINE
80059ROUSH ROUSHcleantechcom
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UPFITS AVAILABLE
THE ZERO COMPROMISE ALTERNATIVE FUEL SOLUTION
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GF07_C3-C4indd 994GF07_C3-C4indd 994 7511 32346 PM7511 32346 PM
- GOVF_991_NO_BOX
- GOVF_992
- GOVF_1
- GOVF_2-3
- GOVF_4-5
- GOVF_6-7
- GOVF_8-13
- GOVF_14-17
- GOVF_18-21
- GOVF_22-23
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- GOVF_993
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24 Government Fleet JulyAugust 2011
FPAR00360_D209891_VINad_R03indd 1 6911 255 PM
WT0711fordpartsindd 1 61011 43215 PM
The 100 Best Fleets recognizes and rewards peak-performing fl eet operations in North America and identifi es and encourages ever-increasing levels of performance improvement
1 PORTLAND OR John Hunt CPFP 2490 400 7 77
NOTABLE ACCOMPLISHMENTS Despite constantly declining budgets the fl eet accelerated staff development and ramped up training to expand its collective knowledge base The effort dramatically improved repair turnaround times and customer satisfaction Fleet also successfully negotiated ASE Master technician pay doubled personal tool allowance expanded shop tools and increased technician salaries for 2012
2 SAN BERNARDINO COUNTY CA Roger Weaver CPFP 3500 400 6 83
NOTABLE ACCOMPLISHMENTS Implemented comprehensive centralization initiatives with major users (sheriff fi re special districts human services and public works) In response to the economic downturn the department reported cumulative savings andor cost avoidance of $4114135 (FY2010-11 year-to-date and estimated) Some of these reductions are ongoingrecurring from previous years for a grand total of $171 million over the last seven years A ldquoNew Employee Handbookrdquo covering County safety and departmental policies was produced and also reviewed annually during work performance evaluations with all current employees
3 CITY OF COLUMBUS OH Kelly Reagan 3035 2884 4 120
NOTABLE ACCOMPLISHMENTS The City is currently constructing what will be the Cityrsquos fi rst compressed natural gas (CNG) fueling station and the largest and only fast-fi ll CNG station with public access in Ohio The City also increased morale Investments in training and safety equaled tangible results in the morale of City technicians Currently 83 percent of City mechanics are ASE certifi ed 55 percent are Master ASEs (73 employees hold 543 ASE certifi cations) The City also obtained the ASE Blue Seal for the fourth time in 2011 Due to the Cityrsquos increased focus on training testing and safety it has been able to steadily reduce its parts and services expenses thus reducing billing to City agencies
4 CITY OF CONROE TX Thomas Higgs 300 193 1 6
NOTABLE ACCOMPLISHMENTS In 2010 the City implemented an Interlocal Agreement with two external customers adding a total of 75 vehicles without adding a technician and estimated revenues of $83000 or approximately 8 percent of current approved budget Internal fl eet availability was increased from 96 percent to 98-plus percent for internal customers The City saved additional funds by negotiations with parts suppliers for increased discounts and technology utilization It has maintained certifi cation as an ASE Blue Seal shop for the past four years and 100 percent of staff is ASE certifi ed
5 CITY OF CULVER CITY CA Paul Condran 582 32 1 38
NOTABLE ACCOMPLISHMENTS The City held its second Regulatory Technical Summit in 2010 bringing together reps from more than 50 citiesagencies and industry policy makers The fl eet has also accomplished a sustainable fl eet progression 85 percent of the heavy-duty fl eet operates on CNG 28 percent of light-duty overall on-road fl eet is alternative fuelhybrid The City re-powered 12 heavy-duty CNG transit buses with the newest Cummins CNG engines using a $360000 grant The City was also the winner of the 2010 NAFA Fleet Management Association Sustainable Fleet Award for heavy-duty fl eets and has consistently ranked in the top 20 ldquo100 Best Fleetsrdquo since 2004
6 POLK COUNTY FL Bob Stanton CPFP 2575 332 11 35
NOTABLE ACCOMPLISHMENTS The County insourced its third County municipal fl eet operation (City of Ft Meade Fla) into fl eet operations Since 2010 the County has absorbed three municipal fl eet operations The Countyrsquos vehicle leasing program has been expanded to include County municipal governments allowing municipalities to spread limited capital resources over a broader range of vehicles It began using Craigslistcom to sell parts from salvaged vehicle The County also formed and leads a local consortium consisting of the Polk School Board City of Bartow Fla local Florida DOT district offi ce and the County to explore a partnership to collectively bring CNG into the County
7 CITY OF MOLINE IL JD Schulte CPFP 182 215 1 11
NOTABLE ACCOMPLISHMENTS The City has completed negotiations with a vendor selected to remove all lead wheel weights from inventory and supply the City with lead-free weights All Allison World Transmissions have been converted to a fully synthetic fl uid and oil-drain intervals were extended on these units to a full four years All City technicians use laptops on their toolboxes with the ability to view a live dashboard feed for fi ve key performance indicators (KPIs) Technicians are now able to see shop turnaround time for work orders open work orders by status scheduled versus non-scheduled repairs technician productivity by percentage and work orders with potential comebacks
8 CITY OF COLORADO SPRINGS CO Tom Monarco 2468 2053 8 67
NOTABLE ACCOMPLISHMENTS In 2010 the City completed the upgrade of its fl eet information system partnering with one of its customers City Transit to share costs of the upgrade and training It completed its upgrade of the fuel system which consisted of upgrading 11 sites that dispense nearly 22 million gallons of fuel annually Through the use of fuel futures pricing in 2010 the City saved nearly $5 million Fleet has another fuel contract in place for 2011 that should save the City another $4 million
9 CITY OF LOS ANGELES CA Richard Coulson 6007 5102 29 421
NOTABLE ACCOMPLISHMENTS Through evaluating fl eet to ensure it is the right size for operations the City reduced total inventory by more than 900 units Parts expenditures were reduced by carefully identifying preventive maintenance (PM) schedules PM checklists were also revised to maximize technician effi ciency The City has also worked to educate policy makers regarding the ldquoscience of fl eet maintenancerdquo It invested time educating policy makers about the cause and effect relationships between deferring maintenance and deferring vehicle replacements as well as provided tours of fl eet facilities
TOP PUBLIC SECTOR SPONSORED BY
FLEETS RECOGNIZED
RANK FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
Now with Hillsborough County Fla
GF07_Directoryindd 24GF07_Directoryindd 24 7511 34425 PM7511 34425 PM
With 24-hour access FordPartscom allows you to fi nd everything you need anytime you want The VIN search feature is a simple solution to fi nding the exact part you need to get the job done right Therersquos no better way to order parts than FordPartscom
ANY FORD PARTANY TIME
Let VIN search do the work
And you can order any time mdash so therersquos less downtime
FPAR00360_D209891_VINad_R03indd 1 6911 255 PM
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26 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
10 CITY OF RIVERSIDE CA Kris Martinez 1041 320 2 35
NOTABLE ACCOMPLISHMENTS Alternative-fuel use by City vehicles increased The total of alternative fuel in use by the City has increased by 12 percent from 43064 to 48893 gallons of CNG per month reducing air emissions and fl eet operating costs due to the low cost of CNG The percentage of alternative-fuel vehicles in fl eet has increased dramatically The number of targeted vehicle classes has increased from 53 percent to 72 percent and the percent of clean vehicles has increased from 69 percent to 89 percent The City also instituted a Green Action Plan with a goal to reduce mobile sources of pollution by 5 percent through programs and partnerships
11 CITY OF FT LAUDERDALE FL John Rencher 1230 290 1 51
NOTABLE ACCOMPLISHMENTS In 2010 the City concluded a three-year vehicle and equipment utilization study and fl eet right-sizing program resulting in annual budgetary savings of $222300 and capital expenditure savings of more than $13 million It purchased two new hybrid aerial bucket trucks to replace older models using a grant in the amount of $150272 The grant was also used for retrofi tting 730 vehicles with CANceivers a fuel interface device providing accurate fueling data and idle time Fleet also achieved savings from cannibalization of totaled vehicles Instead of auctioning vehicles at $200 per unit the vehicles are retained to be ldquoparted outrdquo to save on parts costs
12 CITY OF AUSTIN TX Gerald Calk 3800 1400 7 199
NOTABLE ACCOMPLISHMENTS Fleet performed a self-assessment identifying areas of concern with a special emphasis on internal controls and environmental compliance Once weaknesses were discovered the City worked on restructuring its organization to cover certain areas as well as ensure compliance with regulatory agencies By doing this self-assessment and aligning operational needs with the overall needs of the City fl eet was able to hire needed personnel to strengthen its organization The City was a recipient of the 2011 NAFA Fleet Management Association Sustainable Fleet award and four of six service centers are ASE Blue Seal certifi ed
13 CITY OF FAYETTEVILLE AR Dennis Pratt 322 236 1 17
NOTABLE ACCOMPLISHMENTS The City continued with its green initiatives in 2010 purchasing one hydraulic launch assist (HLA) Solid Waste side loader started full use of re-refi ned oil with Micro Green oil fi lters and continued with oil sampling driving change intervals The City started using its fl eet information system graphics module to store wiring diagrams warranty and other service information and started using an online vehicle auction company to sell surplus fl eet vehicles Team members have continued their training with increased ASE and EVT certifi cations
14 MANATEE COUNTY FL Michael Brennan 849 499 3 35
NOTABLE ACCOMPLISHMENTS The County revised its preventive maintenance program increasing PM-generated repairs by more than 35 percent while maintaining a 93-percent fl eet availability average It continued reassignment of underutilized units reducing capital spend by more than $800000 The County was also award a $159 million grant for a new central maintenance and transit operations facility Team technicians also placed fi rst in a maintenance competition sponsored by the Florida DOT winning the ldquoknowledge examrdquo The County has also continued a leading role in the County-wide ldquoGreen Teamrdquo promoting environmental stewardship across departmental lines
15 CITY amp COUNTY OF DENVER CO Ernie Ivy 1233 194 7 93
NOTABLE ACCOMPLISHMENTS The Denver Fleet Management Division completed implementation of a new fl eet management software system converting 15 years of historic data and adjusting operations to best utilize the systems features It moved to a City-wide system for tracking procurement streamlining the purchase of parts and materials and increasing accountability The Division also opened a new fl eet facility that is anticipated to be LEED Gold certifi ed and will incorporate employee ideas for improving operations and enhancing customer service
16 CITY OF SACRAMENTO CA Keith Leech 2214 592 6 104
NOTABLE ACCOMPLISHMENTS The City upgraded its Fleet Management Technology Toolkit which are AssetWorks Fleet Focus (M5) and Fuel Focus technology upgrades that provide multiple enhancements and integrations to gather format and disseminate information to establish the business intelligence required to make data-driven decisions Itrsquos return-on-investment (ROI) analysis demonstrated an annual benefi t of $720000 after a pilot program with Zonar GPS telematics and more than $700000 after outsourcing parts management to NAPA Integrated Business Solutions (IBS) The City also participated in a multi-agency municipal project that benchmarked fl eet costs and statistical trends including fl eet utilization fuel consumption and emissions
17 CITY OF FORT WORTH TX Wayne Corum 2990 463 3 108
NOTABLE ACCOMPLISHMENTS The City competed in a managed competition process for vehicle maintenance and was retained as the maintenance provider for the City It is fi nalizing and implementing a National Fuel Contract In the fi rst six months 16 different government agencies from four states have already utilized the contract The City is continuing to expand alternative-fuel use with investments into fueling infrastructure (ethanol propane and electric) and alternative-fuel vehicle acquisitions (hybrid electric and propane)
18 CITY OF ROCHESTER NY Michael Quattrone 2074 205 1 79
NOTABLE ACCOMPLISHMENTS The City completed the Government Fleet Management AllianceFleet Counselor Services certifi cation program at 97 percent It is continuously working on the Divisionrsquos Policy and Procedures manual The City has more than 125 management-approved policy and procedures in 16 different categories providing employees with clarity in City goals daily work and delivering managementrsquos expectations It also developed service level agreements (SLAs) with all customers including seasonal SLAs
19 CITY OF EUGENE OR Tony Jobanek 558 101 1 28
NOTABLE ACCOMPLISHMENTS The Cityrsquos Fleet Services section recently became an Eco-Biz certifi ed fl eet facility The goal of the program is to prevent and minimize pollution generated by small businesses in the Lane County Ore area It implemented a dashboard system that provides key information in a timely manner The City is also proactively in pursuit of an electric technology demonstration program It was identifi ed by the State as one of the fi rst public organizations to participate in demonstration testing of the Toyota plug-in Prius hybrid-electric sedan Mitsubishi iMiEV all-electric sedan and is scheduled to purchase a Nissan LEAF all-electric sedan in summer 2011
20 CITY OF DENTON TX Mike Ellis 615 202 1 21
NOTABLE ACCOMPLISHMENTS The City opened a new alternative-fuel site and began dispensing biodiesel and ethanol products with the projected annual purchase of 664000 gallons of biodiesel and at least 40000 gallons of E-85 It has converted 72 percent of its fuel purchases to biodiesel It deployed fi ltration systems on all landfi ll and refuse equipment to increase oil drain intervals which reduces labor cost and conserves oil while improving reliability It also developed an in-house mentoring program designed to increase productivity effi ciency and knowledge by partnering a less-experienced technician with an ASE-certifi ed Master Technician
RANK FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
GF07_Directoryindd 26GF07_Directoryindd 26 7511 34427 PM7511 34427 PM
GF0711discreteindd 1 7111 91525 AM
INVERS Mobility Solutions bull 6047421145 bull 8663080091
FF0909inversindd 1 9909 21000 PMGF12-54_1-6HouseADindd 1 122910 95043 AM
GF07_Directoryindd 27GF07_Directoryindd 27 7511 34427 PM7511 34427 PM
28 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
GF05-20fcs_fpindd 1 51811 32202 PM
THE FOLLOWING FLEETS LISTED ALPHABETICALLY HAVE BEEN JUDGED AMONG THE 100 BEST FLEETS IN THE NORTH AMERICA
FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
ALACHUA COUNTY FL Ray Griffi n CPM 306 416 2 16
NOTABLE ACCOMPLISHMENTS Implemented ldquo20-percent by 2010 Reduction Planrdquo demonstrating how the County can reduce fuel consumption by 20 percent by 2020 Created Fleet Management Comprehensive Plan an administrative procedure booklet that outlines policies and fl eet management practices and reduced take-home vehicles by 52 percent
ALAMEDA COUNTY CA Doug Bond 1093 0 3 13
NOTABLE ACCOMPLISHMENTS Wrote and implemented new County Ordinance that updated and enhanced vehicle-use polices Reduced fl eet by 80 under-utilized vehicles (7-percent reduction) and replaced 29 vehicles with alternative-fuel units for a savings of $741129 for this fi scal year
ARAPAHOE COUNTY CO Randy Campbell 357 483 2 20
NOTABLE ACCOMPLISHMENTS Initiated full electronic pre- and post-trip inspection program for units that require inspection under Federal Motor Carrier Safety Administration (FMCSA) and Colorado state law The system enables a ldquorepair-before-failurerdquo strategy that lowers operating costs and increases compliance
ATLANTIC COUNTY UTILITIES AUTHORITY NJ Gene Petitt 113 70 2 13
NOTABLE ACCOMPLISHMENTS The County opened a compressed natural gas (CNG) fueling station using $19 million in grant funding to build the facility along with the incremental costs of purchasing 15 CNG vehicles Also implemented green vehicle purchasing and anti-idling policies
AUGUSTA-RICHMOND COUNTY GA Ron Crowden 1265 1259 4 49
NOTABLE ACCOMPLISHMENTS Fleet management shifted procurement funding for public safety vehicles from the General Fund - Capital Outlay to Sales Tax (a shift of $12 million) increasing the number of public safety vehicles purchased over the next fi ve years Allowed contractor to insource repair work for local branch of Salvation Army
CITRUS COUNTY FL Michael Webster 397 165 1 12
NOTABLE ACCOMPLISHMENTS Began education and training program for all user departments within the County Recorded an example of a proper pre-trip inspection of a vehicle and heavy-equipment Also implemented ldquoContinuous Quality Improvementrdquo concept to encourage and promote a more business-like approach to fl eet
CITY OF ALCOA TN Steve Hillis 266 59 1 3
NOTABLE ACCOMPLISHMENTS Instituted an all-staff certifi cation policy for ASE certifi cations Initiated a monthly City-wide Fleet FOCUS report to the management of all user departments covering costs and operational effi ciencies
CITY OF AMES IA Paul Hinderaker 203 80 1 10
NOTABLE ACCOMPLISHMENTS Initiated a system to aggressively reduce past-due PM work allowing technicians to take responsibility for part of a list of overdue items Purchased new independently moveable vehicle lifts which reduces outsourcing work on large vehicles
CITY OF ANAHEIM CA Karl Hopfer 755 535 1 34
NOTABLE ACCOMPLISHMENTS Implemented monthly newsletter highlighting staff accomplishments and special activities as well as a second peer-based employee recognition program Staff training was increased to 18 hours per person minimum through use of in-house cross training and vendor-provided training
CITY OF BELLEVUE WA Peter Bednar 672 369 1 20
NOTABLE ACCOMPLISHMENTS In fi nal phase of $18 million shop modernization project increasing number of work bays per technician from 16 to 23 Utilized $530000 in grant money to help purchase 76 hybrid vehicles Upgraded to a Web-based fl eet management system and issued each technician a 10-inch laptop for ldquoon the fl yrdquo access to fl eet management system
CITY OF BOISE ID Craig Croner CPFP 890 409 5 15
NOTABLE ACCOMPLISHMENTS Completed fi rst year of fully centralized Mobile Fleet Equipment operations resulting in net savings for Parks Dept of 12 percent over 2009 Implemented a city-wide used-vehicle procurement contract Also implemented a centralized Web-based motor pool system at multiple locations around the City
CITY OF CHICAGO IL Patrick Harney 7862 3664 14 635
NOTABLE ACCOMPLISHMENTS Instituted a three-year light-duty vehicle reduction plan for a total end-of-project savings of approximately $1 million Added parts and service lines to new-vehicle and equipment purchase contracts allowing fl eet to receive maintenance services from same contractors from which the City purchases new vehicles and equipment
CITY OF CONCORD NC Daniel Nuckolls CAFM 797 84 1 12
NOTABLE ACCOMPLISHMENTS Introduced Intranet page that allows customers to request services online search work orders and view PM and cost information per vehicle Program was created in-house and at no cost Added fi rst ROUSH propane-powered truck to fl eet operating out of the City airport
CITY OF DURHAM NC Larry Cash 1357 345 3 52
NOTABLE ACCOMPLISHMENTS Embraced Cityrsquos ldquoCulture of Servicerdquo concept based on a three-prong approach service to the customer service to the community and service to the staff City promoted a customer appreciation day which included door prizes and a light breakfast
CITY OF EDMONTON AB Steve Rapanos 3731 697 13 640
NOTABLE ACCOMPLISHMENTS Built a transit bus garage with LEED Silver certifi cation obtained National Safety Mark certifi cation implemented a coolant management system changing the entire fl eet to long-life anti-freeze and engineered a portable detachable winch assembly for pulling ldquodeadrdquo vehicles onto a hoist
GF07_Directoryindd 28GF07_Directoryindd 28 7511 34428 PM7511 34428 PM
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GF07_Directoryindd 29GF07_Directoryindd 29 7511 34429 PM7511 34429 PM
30 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
GF0611gfx_sponsorsindd 1 51711 101722 AM
CITY OF FAIRFIELD CA David Renschler CPFP 261 139 1 14
NOTABLE ACCOMPLISHMENTS Installed new GFI Genfare electronic fare boxes on all 56 transit coaches in just three days The City imposed mandatory furlough of 26 days on City employees eliminating 23 vehicles due to under-utilization Also the City extended oil change intervals from 3000 to 5000 miles
CITY OF FARGO ND Harold Pederson 446 324 2 37
NOTABLE ACCOMPLISHMENTS Implemented bar coding of all inventory in both maintenance shops Scheduled four days of additional training in the inventory portion of the Cityrsquos fl eet management software for parts staff which are actively reviewing and liquidating seldom-used and obsolete parts inventory
CITY OF FT WAYNE IN Larry Campbell CPFP 1088 438 2 28
NOTABLE ACCOMPLISHMENTS Developed fi rst-of-its kind hybrid sewer jet truck working with International Eaton and Sewer Equipment of America Continued purchasing additional hybrid vehicles added new LED lights to fueling island for a 77-percent energy savings and removed lead wheel weights from tires for steel weights
CITY OF GOODYEAR AZ Richard Sweepe 354 16 1 6
NOTABLE ACCOMPLISHMENTS Conducted quarterly utilization reviews resulting in $185000 in savings due to removal of under-utilized units Re-purposed trucks from use by Water Division for an eighth of the cost of new vehicles Streamlined vehicle specifi cations
CITY OF HENDERSON NV Robert Murnane 1057 240 1 21
NOTABLE ACCOMPLISHMENTS Started a car-sharing motor pool at City Hall campus implemented the EJ Ward fuel management system at two main fuel locations revised vehicle replacement schedules implemented fl eet downsizing project and entered into joint service agreement with neighboring jurisdiction to handle police motorcycle maintenance
CITY OF IRVING TX Ramiro Lopez 803 127 2 19
NOTABLE ACCOMPLISHMENTS Enhanced communications among staff and customers with focus groups and frequent meetings Cost savings are being realized through fuel pricing fuel conservation and position responsibility enhancements Implemented technician accountability controls increasing performance and fl eet availability
CITY OF KAMLOOPS BC Ian Hammond 292 147 1 19
NOTABLE ACCOMPLISHMENTS Initiated a pilot program to explore hydrogen as an alternate fuel Contracted with a Vancouver Island-based company to install an on-demand hydrogen generator on one of the Cityrsquos service trucks Pilotrsquos initial results show dramatic decreases in CO2 and NOx Staff is certifi ed to perform hydrogen conversions
CITY OF LAKELAND FL Gary McLean CPFP 1088 190 1 30
NOTABLE ACCOMPLISHMENTS Rebuilt vehicle replacement process teaming with departmental leadership and Cityrsquos fl eet Utilization Management Committee (FUMC) Down-sized administrative vehicles reducing purchase and fuel costs Established new auction contract and one-time repair limits as well as $500 repair limit on ldquosparerdquo vehicles
CITY OF LITTLE ROCK AR Wendell Jones 1060 160 2 70
NOTABLE ACCOMPLISHMENTS Increased number of workstations to one cloud computer workstation per technician (from one or two in each shop) Recently began a self-evaluation and improvement plan utilizing Fleet Sentinel Management program
CITY OF LONG BEACH CA Leslie Horikawa 1591 68 8 85
NOTABLE ACCOMPLISHMENTS Implemented rigorous campaign to bring maintenance program to 94-percent completion rate reaching a high of 96 percent Keeping a cap on overtime expenditures and rotating staff and providing opportunities to gain skills in various positions Implementing a loaner pool program as part of a vehicle reduction plan
CITY OF MARIETTABLW GA Scott Lawler 557 104 1 14
NOTABLE ACCOMPLISHMENTS Established an internal online customer survey after vehicleequipment is repaired Focused on preparing and receiving a signed service level agreement (SLA) from Power Utility department which was completed within one year Purchased software allowing fl eet to upload latest service bulletin fi x for re-fl ashing a vehiclersquos ECU
CITY OF MESA AZ Peter Scarafi otti CDM CAFM CEM CPFP 1450 50 2 76
NOTABLE ACCOMPLISHMENTS Warranty Recovery Program is on track to recover more than $600000 in warranty YTD in 2011 recovering $433000 in 2010 Shop employees have more than 300 ASE certifi cations and City has received Clean Cities Coalition Clean Air award for past eight years
CITY OF MIAMI FL Jose Davila Sr 1951 178 1 67
NOTABLE ACCOMPLISHMENTS Improved employeemanagement relations Moved stockroom management in-house Took on yearly inspection of almost 500 commercial hauler trucks Changed the way the City gauges itrsquos employees productivity
CITY OF NEW YORK DCAS NY Stephen Weir 2127 80 0 9
NOTABLE ACCOMPLISHMENTS Spearheaded a number of green initiatives to established NYC as premier Green City in US including commitment to receive 50 Chevrolet Volts by June secure 10 of the fi rst Ford Transit Connect Electric vehicles and secure a no-cost two-year lease for 10 Navistar eStar electric trucks
CITY OF NEW YORK PARKS amp REC NY Keith Kerman 1863 774 8 60
NOTABLE ACCOMPLISHMENTS Completed Agencyrsquos second pilot of B-50 fuel this time for all diesel vehicles in Borough of Staten Island Parks uses B-20 in all vehicles Expecting delivery of fi ve Chevrolet Volts and fi ve Navistar Class 4 all-electric vans for use in playground repair two International hybrid buses and 11 Kenworth hybrid medium-duty trucks
CITY OF OCEANSIDE CA Jeffery Hart 458 25 1 14
NOTABLE ACCOMPLISHMENTS Underwent complete management and offi ce staff change Changed vehicle check-out processes after repairs cross-training staff in areas of emergency vehicles fi re apparatus off-road equipment and fabrication igniting new wave of training opportunities Also ramped up safety program and converted below-ground tanks to biodiesel
CITY OF ROANOKE VA Kenneth Bernard 600 250 1 25
NOTABLE ACCOMPLISHMENTS Implemented new equipment including a Versus scanner 450 kW standby generator Aerosol can recycling unit and nitrogen generator for tire service Also upgraded the shop to be WiFi capable Established positive sustainable maintenance practices and have developed a team with a solid culture
FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
GF07_Directoryindd 30GF07_Directoryindd 30 7511 34429 PM7511 34429 PM
Thank you to the 2011 Sponsors of
wwwGovFleetExpocom
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MARK YOUR CALENDAR FOR NEXT YEAR
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32 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
PROTECT YOUR FLEET
GF0711auditindd 1 7111 92820 AM
CITY OF SAN ANTONIO TX Florencio Pena 3715 1075 7 171
NOTABLE ACCOMPLISHMENTS Installed automatic vehicle location (AVL) in approximately 250 Solid Waste Management automated side-loader trucks Currently reviewing equipment lifecycles for many vehicle classes In FY2010 City passed environmental ordinance requiring vehicle purchases to be the most environmentally responsible equipment available
CITY OF SANTA ANA CA Rick Longobart 900 300 1 36
NOTABLE ACCOMPLISHMENTS Developed a cohesive work unit and camaraderie to overcome fi nancial shortfalls City proved in-house maintenance was more cost effi cient than outsourcing functions Demonstrated a $500000 savings through utilization effi ciency and improved communication
CITY OF SUFFOLK VA Jason LaLonde 1100 250 1 22
NOTABLE ACCOMPLISHMENTS With support and assistance from Dept of Budget and Strategic Planning a fl eet chargeback methodology information session was presented to all internal and external customers detailing expense and revenue steam on all facets of fl eet management Outfi tted all recently purchased equipment with LED lighting for increased visibility
CITY OF TAMPA FL Tim Perry 2682 218 2 57
NOTABLE ACCOMPLISHMENTS Authored revised City-wide Vehicle Operations policy which includes provisions for anti-idling cell phone and tobacco use driver training etc Took on responsibility for Tampa Fire Rescuersquos non-combat vehicles and equipment in 2009 completing integration in 2010 Also utilized outside vendor for heavy-tire road calls
CITY OF TEMPE AZ Aaron Alvarado 800 250 2 30
NOTABLE ACCOMPLISHMENTS Implemented ldquoThe Four Disciplines of Execution (4DX)rdquo by Franklin Covey At the City manager level guidance was put out to initiate an internal operating system to begin to change the culture and mind-set of all City departments
CITY OF THOUSAND OAKS CA Larry McKinney 205 405 1 11
NOTABLE ACCOMPLISHMENTS Implemented the following recycled fi lters and anti-freeze used retread tires eliminated lead wheel weights installed new busvehicle wash that uses recycled water installed a 60000-lb bus lift reorganized fl eet warehouse initiated employee and customer service surveys and created online equipment purchase calendar
CITY OF VANCOUVER BC Doug Smith 1680 280 4 240
NOTABLE ACCOMPLISHMENTS Introduced a ldquoMake vs Buyrdquo policy to determine what work should be done in-house versus outsourced Participated in public and private fl eet benchmarking projects Analyzed key performance indicators (KPIs) through fl eet management reports Introduced new fl uid storage and electronic fl uid dispensing management system
CITY OF WILMINGTON DE Ed Stone 593 26 1 14
NOTABLE ACCOMPLISHMENTS Initiated ldquoFast Fleet Loanerrdquo pool program reduced fl eet size by 26 percent for $57000 fuel savings and $391000 capital expenditure savings lowered average fl eet age by one year resulting in $10000 approximate fuel savings lowered fl eetrsquos carbon footprint by replacing 30-percent of trash trucks and retrofi tting 27 additional trash and dump trucks
COLLIER COUNTY FL Daniel Croft 766 391 4 26
NOTABLE ACCOMPLISHMENTS Utilized totaled ambulance and transit bus for parts versus salvage saving more than $30000 in ambulance and $20000 in transit bus parts and components Built and opened vehicle washing system allowing fl eet to clean largest trucks and equipment Also one technician was selected as the State of Florida Bus Mechanic of the Year
COLORADO DEPT OF PERSONNEL ADMIN Kathy Nesbitt 6000 200 3 13
NOTABLE ACCOMPLISHMENTS Completed installation of State-owned E-85 pumps at the downtown Denver motor pool and designed and deployed E-85 tanks at three locations Currently coordinating deployment of 20 all-electric vehicles and developed a petroleum-reduction rebate program returning funds totaling $500000 to State user agencies
COUNTY OF RIVERSIDE CA Robert Howdyshell 4116 0 7 52
NOTABLE ACCOMPLISHMENTS Taking part in initiatives to lead to right-sizing the fl eet and reducing vehicle miles traveled Began right-sizing efforts in April 2010 with identifi cation of all under-utilized vehicles based on mileage versus repair costs totaling 298 vehicles removed from service and sold with 37 additional vehicles retired and sent to auction
COUNTY OF SONOMA CA David Head 1157 196 3 21
NOTABLE ACCOMPLISHMENTS Began process to outsource parts operation to NAPA IBS with no on-site staffi ng required due to use of NAPA and fl eet-based computers Costs were reduced 15-35 percent on most parts staffi ng costs were reduced by more than $230000 and the number of invoices processed per month was reduced from hundreds down to one
DAKOTA COUNTY MN Kevin Schlangen 242 74 1 12
NOTABLE ACCOMPLISHMENTS Developed and implemented fl eet operations and Fleet LockoutTagout procedure manuals as well as implemented Voyager fuel card program Constructed 55000 sq-ft fl eet storage addition to Empire campus with geothermal heating system Also expanded insourcing of fl eet services to three additional fl eets without additional staff
DISTRICT OF COLUMBIA WATER amp SEWER AUTHORITY OZ Fuller 583 1000 2 29
NOTABLE ACCOMPLISHMENTS Implemented green product purchasing and usage initiatives including vehicle lube touch-up paints brake cleaning sprays and other cleaning items Purchasing several electric charging stations for electric vehicle use and have FY-2011 vehicle purchase plans for at least 41 additional alternative-fuel vehicles
EUGENE WATER amp ELECTRIC BOARD OR Gary Lentsch 219 54 1 10
NOTABLE ACCOMPLISHMENTS One of the fi rst fl eets to measure hydraulic system ISO cleanliness and moisture while still on the vehicle Shop is currently being certifi ed toward LEEDrsquos Gold standard Implemented idle and fuel-reduction policy obtaining a 103-percent reduction in fossil fuel usage (over 2009) Also reduced take-home vehicles to on-call staff only
HARFORD COUNTY MD Warren Patrick 1015 123 2 22
NOTABLE ACCOMPLISHMENTS Dramatically increased revenue by implementing new surplus vehicle sales process The new process works not only for fl eet vehicles and equipment but offi ce furniture computers etc Utilize a 27-month historical database to maintain an optimum replacement and disposal schedule
FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
GF07_Directoryindd 32GF07_Directoryindd 32 7511 34435 PM7511 34435 PM
This comprehensive guide contains information on how to
- prevent auditing
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- increase effi ciency and workfl ow processes
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GF0711auditindd 1 7111 92820 AMGF07_Directoryindd 33GF07_Directoryindd 33 7511 34437 PM7511 34437 PM
34 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
GF0611toolboxindd 1 51311 114257 AM
HOUSTON INDEPENDENT SCHOOL DISTRICT TX Mark Swackhamer 2068 60 6 150
NOTABLE ACCOMPLISHMENTS Increasing number of cameras on 647 buses from two to four All buses support and police vehicles will have telematics for a total count of 1910 units Adding particulate traps to a percentage of buses Also partnering with University of Houstonrsquos Texas Diesel Testing and Research Center on emerging emissions reduction technologies
IDAHO NATIONAL LABORATORY ITS Scott Wold 671 467 2 152
NOTABLE ACCOMPLISHMENTS Replaced almost 75 percent of fl eet with fl ex-fuel vehicles (FFVs) and put 20 new hybrid-electric sedans and SUVs into service for total of 47 hybrid vehicles Began renewing aging bus fl eet increasing fuel economy by 20 percent and carrying 1 additional passenger per vehicle Mini-motor coaches planned to improve fuel mileage by 50 percent
CITY OF INDIANAPOLIS IN John Williams 4397 905 3 106
NOTABLE ACCOMPLISHMENTS Used over 20 key performance indicators (KPIs) to manage 5300 vehicles and pieces of equipment focusing on fi ve areas daily fl eet availability PM and repair operations supply and services administrative operations and customer service Also currently employ 13 ASE Master technicians
JOINT BASE LEWIS MCCHORD FLEET OPERATION WA Michor Gentemann 62 3500 3 100
NOTABLE ACCOMPLISHMENTS Continued to improve fl eet management information system (FMIS) to track man hours spent servicing vehicles and to review the Military Expenditure Limit helping to estimate costs Implemented new inspection process that saves time by pre-evaluating a vehicle before its pulled out of service and brought into the repair shop
KING COUNTY FLEET ADMINISTRATION WA Jennifer Lindwall 1950 364 2 76
NOTABLE ACCOMPLISHMENTS Acquired several clean vehicles including a hybrid service truck that has netted a 30 percent improvement in fuel effi ciency and two hybrid bucket trucks The purchase was offset with $120500 in grants The County fl eet has been right-sized by eliminating 43 under-utilized vehicles and has increased the use of shared vehicles
KNOX COUNTY TN Phillip May 1113 217 2 20
NOTABLE ACCOMPLISHMENTS Reduced total expenditures by 4 percent total department charges by 6 percent fuel usage by 5 percent and parts inventory by 24 percent while increasing production by 6 percent and improved turnaround time by 8 percent The shop earned its second Automotive Service Excellence (ASE) Blue Seal Certifi cation
MONROE COUNTY NY Melvin Rose 940 160 1 17
NOTABLE ACCOMPLISHMENTS Cooperative public-private partnership with Rochester Institute of Technology served as the model for the recently approved E-15 by the federal government Green initiatives and inter-municipal cooperation has led to increase in use of green vehicles reduction of duplicate equipment and the construction of green fueling stations
MONTEREY COUNTY CA Thomas Abear 2074 85 5 18
NOTABLE ACCOMPLISHMENTS Increased the number of hybrids in the Countyrsquos fl eet including hybrid pickup trucks and introduced biodiesel and retired or retrofi tted nearly 100 percent of on-road diesel vehicles with particulate trap fi lters Gave staff additional training opportunities through use of in-house kiosk to access online courses
MONTGOMERY COUNTY MD DEPARTMENT OF GENERAL SERVICES
Millie Souders 2297 0 1 45
NOTABLE ACCOMPLISHMENTS Instituted a fl eet performance improvement program utilizing employee input These employee-driven ideas netted improvements in key performance requirements including increasing police vehicle and administration vehicle availability and preventive maintenance completed in 24 hours to 987 percent
NEW YORK CITY POLICE DEPARTMENT NY Gregory Dimesa 8067 0 13 453
NOTABLE ACCOMPLISHMENTS Developed a proactive preventive maintenance program which compares maintenance history with current fueling mileage showing a 1-percent overall decrease in out-of-service rate and a 12-percent reduction in vehicles requiring a tow The Department is acquiring 373 more hybrid vehicles to join the 477 already in service
NORTH DAKOTA DOT STATE FLEET SERVICES ND Paul Hanson 3329 0 8 11
NOTABLE ACCOMPLISHMENTS Switched to synthetic transmission fl uid in the heavy trucks with automatic transmissions cutting required fl uid changes per year by a third and saving an estimated 1200 gallons of transmission fl uid and 450 man hours per year Also switched to purchasing heavy trucks with synthetic gear lube saving an estimated 750 gallons annually
PALM BEACH COUNTY FLA Douglas Weichman CAFM 2141 1584 3 60
NOTABLE ACCOMPLISHMENTS Implemented replacement rating system that was above the established replacement guidelines and established low-utilization reports to help make asset reduction decisions and stretch lifecycles In addition began purchasing low-rolling resistance tires and BOLT-brand locks for utility-type vehicles to help with key control
PALM BEACH COUNTY SHERIFFrsquoS OFFICE FL Alan Lane 2500 1300 3 32
NOTABLE ACCOMPLISHMENTS Increased focus on deputy safety with tires and brakes replaced on pursuit-type vehciles on a more regular basis eg if tires are worn to 532nds or brake pads are less than 6mm Repair intervals have been increased to a four month 4000 mile schedule saving about $400000 in the Departmentrsquos annual budget
PASCO COUNTY BOARD OF COUNTY COMMISSIONERS FL
Stephen McNaughton CAFM 966 920 3 39
NOTABLE ACCOMPLISHMENTS Implemented a Generator Task Force Program to align generator procurement disposal maintenance fueling and to maintain awareness of generator actions or agreements that impact County interests The fl eet uses a Specifi cation Committee as part of the process of procuring vehicles and equipment for the County
PRINCE GEORGErsquoS COUNTY MD Richard Hilmer 3243 12 2 57
NOTABLE ACCOMPLISHMENTS Due to a 20-percent reduction in staff caused by the recession the fl eet had to turn to upfi tting contractors to outfi t its latest group purchase of police vehicles Following this model 328 police vehicles were outfi tted for a savings of over $460000 in 2011 alone
PRINCE WILLIAM COUNTY VA Matthew Villareale 1107 177 1 35
NOTABLE ACCOMPLISHMENTS Fleet management increased its review of performance data and trends including the length of time by department that each vehicle has been in for service allowing for trending and shifting of priorities The fl eet maintained its E3 (Exemplary Environmental Enterprise) status with the Environmental Excellence Program
FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
GF07_Directoryindd 34GF07_Directoryindd 34 7511 34437 PM7511 34437 PM
USE THE FLEET TOOLBOX TO
Compare your eet using a bull robust benchmarking tool Analyze labor rates bull Reduce vehicle downtimebull Benchmark staf ng against similarly sized eetsbull Ensure JIT inventory processesbull Determine facility size requirementsbull Project employee and labor costsbull Network con dentially with other eet managersbull Review RFP samples and policy manualsbull Join a community of professionals with challenges bull similar to your own at www eettoolboxcom
Ensure JIT inventory processesbull
USE THE FLEET TOOLBOX TO
Compare your eet using a bullrobust benchmarking toolAnalyze labor rates bullReduce vehicle downtimebullBenchmark staf ng against similarly sized eetsbull
INTRODUCING
Equipped with all the tools you need to run an efficient fleet
DEVELOPED BY
GF Toolbox concept FINALindd 1 51311 110342 AM
GF0611toolboxindd 1 51311 114257 AMGF07_Directoryindd 35GF07_Directoryindd 35 7511 34439 PM7511 34439 PM
36 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
wwwfleetcertificationcom
Certify Your Fleet Operation
GF0711certificationindd 1 7111 100056 AM
RICHLAND COUNTY SC William Peters 1147 106 1 24
NOTABLE ACCOMPLISHMENTS Provides weekly fl eet status report to County administrators about vehicle availability and preventive maintenance services performed The fl eet division was instrumental in the development of the Countyrsquos Air Quality policy
SALT RIVER PROJECT AZ Jim Wood 1945 207 6 86
NOTABLE ACCOMPLISHMENTS By using fuel hedging the Department has remained close to its projected budget despite the volatility of the market Transportation Services was 3-percent under budget due in part to staff reductions and careful budget management
SAN ANTONIO WATER SYSTEM TX David Kilbourne 450 724 5 49
NOTABLE ACCOMPLISHMENTS Implemented a fuel card test program allowing drivers to use commercial stations and a GPS test program to monitor location and vehicle operations Set up a sewer cleaning equipment preparation team increasing line cleaning crew time by 40 minutes each day
SANDIA NATIONAL LABORATORIES FLEET SERVICES NM
Mark Crawford 808 2050 4 47
NOTABLE ACCOMPLISHMENTS Received the 2010 GreenGov Presidential Award for involvement in developing constructing and testing a solar-powered cart Uses a driving simulator to help train drivers through a series of computer-generated real-world scenarios
SKOOKUM FORT RILEYGSA WA Michael Powell 1211 380 1 7
NOTABLE ACCOMPLISHMENTS Introduced electric vehicles for use low-mileage use Provides detailed fl eet information to managers including VIN license tag information and the last preventive maintenance date
SNOHOMISH CO PUBLIC WORKS FLEET MGT DIV WA
Allen Mitchell 896 393 3 49
NOTABLE ACCOMPLISHMENTS Sold and redeployed 75 under-utilized vehicles reducing fl eet expenses by $827863 Reduced GHG emissions by 85 percent increasing the Departmentrsquos Evergreen Fleets program rating from a three- to four-star rating on the fi ve-star scale
STATE OF DELAWARE FLEET SERVICES DE Terry Barton 2344 0 0 37
NOTABLE ACCOMPLISHMENTS Because it has no operating repair or fueling facilities Fleet Services provides vehicles for $2645 per day including fuel maintenance 247 roadside assistance EZ Pass and GPS tracking Upgrades to the central operation system will increase ability to make reservations via the Internet freeing up fl eet resources
STATE OF GEORGIA DEPT OF ADMINISTRATIVE SERVICES GA
Ed Finnegan 21670 228 146 4
NOTABLE ACCOMPLISHMENTS Rolled out the ARI Insights Vehicle Mgmt System four months ahead of schedule Arranged to have a permanent rental car from Enterprise placed at state agency that did not qualify for an additional vehicle for a savings of $10000 a 23 percent drop from fees spent the previous years for the rental and staff pick-up and drop-off time
STATE OF KENTUCKY KY Forrest Banta 4723 0 1 28
NOTABLE ACCOMPLISHMENTS As part of the governorrsquos Smart Government Initiative the division is reviewing vehicle usage the possibility of self-insurance revising the take-home vehicle policy and establishing a short-termdaily rental contract The division purchased 125 alternative-fuel vehicles for an average increase in fuel economy of 55 mpg
TOWN OF BUCKEYE AZ Michael DePaulo 231 45 1 5
NOTABLE ACCOMPLISHMENTS Made the decision to outsource on-callafter-hours service for a total cost of $263 a savings of more than $13000 from the previous year Established a motor pool that included eight vehicles for all Town departments
UNIVERSITY OF CALIFORNIA DAVIS CA Richard Battersby 1000 300 1 26
NOTABLE ACCOMPLISHMENTS Through careful analysis and planning lowered operating expenses by 17 percent or $12 million To assist its customers and leadership the department developed an extensive array of fl eet metrics and reports designed to better enable vehicle and transportation decisions
UNIVERSITY OF WASHINGTON WA Jolie Tahara 653 0 1 18
NOTABLE ACCOMPLISHMENTS Reduced the number of yearly scheduled preventive maintenance visits by 30 percent with an overall fl eet availability of 95 percent Fleet services purchased fi ve hybrid step-vans and one hybrid paratransit shuttle to reduce both operating costs and CO2 emissions
VEHICLE AND TRAVEL SERVICES DEPARTMENT OF TECHNOLOGY MANAGEMENT amp BUDGET STATE OF
MICHIGAN MIJoyce Van Coevering 6910 308 1 32
NOTABLE ACCOMPLISHMENTS Streamlined the motor pool reservation system giving users 24-hour access to VTS vehicles The system FleetCommander tracks real-time utilization and displays graphs gauges online forms and a wide variety of reports based on consistent normalized data
WAKE COUNTY NC Thomas Kuryla 873 90 1 15
NOTABLE ACCOMPLISHMENTS Implemented a fuel management software system which allows employees to fi ll up without a fuel card and prevents misuse of County resources The system also collects data through the vehicle OBD connection such as odometer readings idle time run time and OBD codes
WASHINGTON STARE DEPARTMENT OF TRANSPORTATION (WSDOT) WA
Greg Hansen 2314 1354 37 209
NOTABLE ACCOMPLISHMENTS Adjusted its preventive maintenance schedules using fuel consumption as the basis for service rather than time as part of its efforts to reduce agency emissions by 15 percent of 2005 levels by 2020 Has implemented back-up camera and in-cab audible warning device technologies to improve safety and prevent equipment damage
ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
GF07_Directoryindd 36GF07_Directoryindd 36 7511 34439 PM7511 34439 PM
wwwfleetcertificationcomwwwfleetcertificationcom
in partnership with
GF05
-4311
Certify Your Fleet Operation
GF0711certificationindd 1 7111 100056 AMGF07_Directoryindd 37GF07_Directoryindd 37 7511 34442 PM7511 34442 PM
38 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
AFFB11gfcindd 1 52711 74645 AM
2011 lsquo100 BEST FLEETrsquo JUDGESThe pool of judges for the 2011 100 Best Fleets spent countless hours reviewing applications following up with
nominees and lending their expertise to the program This yearrsquos judges were
2011 ELITE FLEETSThis prestigious award is given to the No 1 fl eet winners from the previous four years
which are still meeting the highest standards in fl eet excellence
2010 NO 1 FLEET CITY OF TROY MICH
2008 amp 2009 NO 1 FLEETHILLSBOROUGH COUNTY FLA
2007 NO 1 FLEETVOLUSIA COUNTY FLA
GEORGE BAKERDirector of Central Services
Volusia County Fla MARILYN RAWLINGSFleet Manager
Lee County Fla
MF
SAMUEL LAMERATOSuperintendent of Fleet MaintenanceCity of Troy Mich
STEVE RILEYDirector of Fleet OperationsCity of Coral Gables Fla
GF07_Directoryindd 38GF07_Directoryindd 38 7511 34443 PM7511 34443 PM
Register Now at wwwGreenFleetConferencecom
or call (800) 576 - 8788
OCTOBER 3-4 2011Gaylord Texan bull Grapevine TXThe Green Fleet Conference amp Expo is the only event which focuses
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touch on the subject but Green Fleet Conference amp Expo specializes in
it offering two intense concentrated days of education enterprising dialogue
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government arena make room in your calendar for this must-attend event
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AFFB11gfcindd 1 52711 74645 AMGF07_Directoryindd 39GF07_Directoryindd 39 7511 34451 PM7511 34451 PM
40 Government Fleet JulyAugust 2011
PUBLIC FORUM By Mike Antich
Why do many in senior
management or elect-
ed offi cials not listen
to their fl eet managers I know
many may dispute this asser-
tion but the reality is that many
public sector fl eet managers do
not have the ear of their manage-
ment and elected offi cials
Herersquos a real-world case in
point One fl eet manager relat-
ed to me that his management
hired an outside consultant to
analyze the performance of
the municipal fl eet and submit
recommendations for improve-
ment The fl eet manager relat-
ing this story to me is held in
high esteem by his peers and
has been very proactive Over
the past several years he made
detailed recommendations on
how to improve the Cityrsquos fl eet
operations however his recom-
mendations fell on deaf ears
When the consulting company
issued its follow-up report it
was enthusiastically received by
management and the city coun-
cil What was distressing to the
fl eet manager is that the consul-
tant recommended exactly what
he had recommended earlier
Why did his recommendations
fall on deaf ears while the al-
most identical recommenda-
tions made by the consultant
were met with enthusiasm
This dilemma is not solely
restricted to fl eet managers
The same complaint is heard
from in-house IT personnel
staff attorneys et al One reason
is that some management value
an outside opinion which
presumably is not vested to
a particular outcome These
proponents argue that a
consultant can offer a different
more objective perspective
about how a problem can be
solved Also consultants are
exposed to a variety of operations
and different methods used to
deal with the same issues facing
your operation But this theory
falls apart when the consultantrsquos
recommendations are identical
to the in-house manager and
one is accepted over the other
The reality is it is a deeper issue
of management not listening
to its in-house subject-matter
experts
Herersquos another example from
a different fl eet manager which
illustrates this point
ldquoMy outfi t hired an outside
consulting company to perform
a fi nancial and operational au-
dit When completing the audit
the consultant wrote a review
The opening comment in the
fi nal review was lsquoYour fl eet is
operating well under benchmark
averagesrsquo They then went on to
make further cost-saving rec-
ommendations After the review
meeting I sent several e-mails
to my reporting offi cials with a
single note lsquoWe paid this outfi t
how much to tell us thisrsquordquo
This fl eet manager went
on to summarize what is at the
heart of this problem ldquoMy point
is what a shame that manage-
ment all the way up the line
wonrsquot ask (then listen to) the
people who know their jobs as to
what would be good actions and
practices to take for operational
cost savings Of course this ap-
plies to all departments and not
just fl eet operations The bottom
line is when will management
learn to listenrdquo
However the blame isnrsquot all
one-sided In the fi nal analysis
many fl eet managers do a very
poor job in elevating their pro-
fessional stature in the eyes of
senior management The sad re-
ality is that if you donrsquot take the
lead in defi ning your expertise as
a professional fl eet manager and
showcasing your value to the
management team someone else
will do so which is often errone-
ous and the source of mispercep-
tions about your capabilities
UNDER-APPRECIATIONThese are turbulent times
for public sector fl eet managers
Many fl eet managers are under-
appreciated by user groups se-
nior management and elected
offi cials Sometimes the fl eet
manager is at fault because he or
she does a poor job of promoting
themselves and their department
to management When money is
scarce and budgets are tight or
need to be cut fl eet managers
quickly fi nd themselves on the
radar screen of elected offi cials
the local news media and tax-
payer watchdog groups
How do you prove you are
doing a good job You may think
you manage a well-run fl eet but
do you have the metrics to sub-
stantiate this assertion If you
can quantify the performance
of your operation to manage-
ment and elected offi cials they
are more likely to appreciate the
value of the service provided
However this lack of un-
derstanding by management is
often the root of inquiries that
put fl eet managers on the defen-
sive attempting to justify their
performance Fleet managers
should not assume management
understands their business and
knows they are doing a good job
If you want to demonstrate you
are competitive you need to de-
velop and measure on an ongo-
ing basis specifi c performance
metrics valuable to your user de-
partments that are available for
review by all interested parties
In todayrsquos weak tax base
fl eet managers can save taxpay-
er dollars by implementing ef-
fective fl eet policy maximizing
fl eet utilization right-sizing the
fl eet optimizing user depart-
ment productivity all while re-
ducing operating expenses The
sad part is that many fl eet man-
agers are not vocal about their
achievements and management
is not fully cognizant of their
contributions to achieving these
goals Fleet managers must be
viewed as valuable members of
the overall management team if
for no other reason than the fact
that they are managing tens of
millions of dollars of taxpayer
assets used to provide the ser-
vices taxpayers demand
Irsquoll admit that I too am mys-
tifi ed by the under-appreciation
of many fl eet managers I am
continually impressed by the
caliber of todayrsquos public sector
fl eet managers and how they
overcome the challenges they
face day-in and day-out Each
year fl eet managers and their
teams struggle to do more with
less money Perhaps it is be-
cause the personalities of many
fl eet managers who are humble
by nature and not prone to self-
promotion
It is high-time senior man-
agement and elected offi cials
realize the value of their fl eet
managers and utilize this ex-
pertise to its fullest extent My
message to senior management
is a simple one Listen to your
fl eet manager
Let me know what you think
mikeantichbobitcom
MESSAGE TO MANAGEMENTLISTEN TO YOUR FLEET MANAGER
GF07_Editindd 40GF07_Editindd 40 7511 32203 PM7511 32203 PM
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PERFORMANCE IDENTICAL
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FUEL COSTS 30 LESS
EMISSIONS 60 LESS
PROPANE AUTOGAS VS GASOLINE
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UPFITS AVAILABLE
THE ZERO COMPROMISE ALTERNATIVE FUEL SOLUTION
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- GOVF_991_NO_BOX
- GOVF_992
- GOVF_1
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ANY FORD PARTANY TIME
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WT0711fordpartsindd 1 61011 43215 PMGF07_Directoryindd 25GF07_Directoryindd 25 7511 34427 PM7511 34427 PM
26 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
10 CITY OF RIVERSIDE CA Kris Martinez 1041 320 2 35
NOTABLE ACCOMPLISHMENTS Alternative-fuel use by City vehicles increased The total of alternative fuel in use by the City has increased by 12 percent from 43064 to 48893 gallons of CNG per month reducing air emissions and fl eet operating costs due to the low cost of CNG The percentage of alternative-fuel vehicles in fl eet has increased dramatically The number of targeted vehicle classes has increased from 53 percent to 72 percent and the percent of clean vehicles has increased from 69 percent to 89 percent The City also instituted a Green Action Plan with a goal to reduce mobile sources of pollution by 5 percent through programs and partnerships
11 CITY OF FT LAUDERDALE FL John Rencher 1230 290 1 51
NOTABLE ACCOMPLISHMENTS In 2010 the City concluded a three-year vehicle and equipment utilization study and fl eet right-sizing program resulting in annual budgetary savings of $222300 and capital expenditure savings of more than $13 million It purchased two new hybrid aerial bucket trucks to replace older models using a grant in the amount of $150272 The grant was also used for retrofi tting 730 vehicles with CANceivers a fuel interface device providing accurate fueling data and idle time Fleet also achieved savings from cannibalization of totaled vehicles Instead of auctioning vehicles at $200 per unit the vehicles are retained to be ldquoparted outrdquo to save on parts costs
12 CITY OF AUSTIN TX Gerald Calk 3800 1400 7 199
NOTABLE ACCOMPLISHMENTS Fleet performed a self-assessment identifying areas of concern with a special emphasis on internal controls and environmental compliance Once weaknesses were discovered the City worked on restructuring its organization to cover certain areas as well as ensure compliance with regulatory agencies By doing this self-assessment and aligning operational needs with the overall needs of the City fl eet was able to hire needed personnel to strengthen its organization The City was a recipient of the 2011 NAFA Fleet Management Association Sustainable Fleet award and four of six service centers are ASE Blue Seal certifi ed
13 CITY OF FAYETTEVILLE AR Dennis Pratt 322 236 1 17
NOTABLE ACCOMPLISHMENTS The City continued with its green initiatives in 2010 purchasing one hydraulic launch assist (HLA) Solid Waste side loader started full use of re-refi ned oil with Micro Green oil fi lters and continued with oil sampling driving change intervals The City started using its fl eet information system graphics module to store wiring diagrams warranty and other service information and started using an online vehicle auction company to sell surplus fl eet vehicles Team members have continued their training with increased ASE and EVT certifi cations
14 MANATEE COUNTY FL Michael Brennan 849 499 3 35
NOTABLE ACCOMPLISHMENTS The County revised its preventive maintenance program increasing PM-generated repairs by more than 35 percent while maintaining a 93-percent fl eet availability average It continued reassignment of underutilized units reducing capital spend by more than $800000 The County was also award a $159 million grant for a new central maintenance and transit operations facility Team technicians also placed fi rst in a maintenance competition sponsored by the Florida DOT winning the ldquoknowledge examrdquo The County has also continued a leading role in the County-wide ldquoGreen Teamrdquo promoting environmental stewardship across departmental lines
15 CITY amp COUNTY OF DENVER CO Ernie Ivy 1233 194 7 93
NOTABLE ACCOMPLISHMENTS The Denver Fleet Management Division completed implementation of a new fl eet management software system converting 15 years of historic data and adjusting operations to best utilize the systems features It moved to a City-wide system for tracking procurement streamlining the purchase of parts and materials and increasing accountability The Division also opened a new fl eet facility that is anticipated to be LEED Gold certifi ed and will incorporate employee ideas for improving operations and enhancing customer service
16 CITY OF SACRAMENTO CA Keith Leech 2214 592 6 104
NOTABLE ACCOMPLISHMENTS The City upgraded its Fleet Management Technology Toolkit which are AssetWorks Fleet Focus (M5) and Fuel Focus technology upgrades that provide multiple enhancements and integrations to gather format and disseminate information to establish the business intelligence required to make data-driven decisions Itrsquos return-on-investment (ROI) analysis demonstrated an annual benefi t of $720000 after a pilot program with Zonar GPS telematics and more than $700000 after outsourcing parts management to NAPA Integrated Business Solutions (IBS) The City also participated in a multi-agency municipal project that benchmarked fl eet costs and statistical trends including fl eet utilization fuel consumption and emissions
17 CITY OF FORT WORTH TX Wayne Corum 2990 463 3 108
NOTABLE ACCOMPLISHMENTS The City competed in a managed competition process for vehicle maintenance and was retained as the maintenance provider for the City It is fi nalizing and implementing a National Fuel Contract In the fi rst six months 16 different government agencies from four states have already utilized the contract The City is continuing to expand alternative-fuel use with investments into fueling infrastructure (ethanol propane and electric) and alternative-fuel vehicle acquisitions (hybrid electric and propane)
18 CITY OF ROCHESTER NY Michael Quattrone 2074 205 1 79
NOTABLE ACCOMPLISHMENTS The City completed the Government Fleet Management AllianceFleet Counselor Services certifi cation program at 97 percent It is continuously working on the Divisionrsquos Policy and Procedures manual The City has more than 125 management-approved policy and procedures in 16 different categories providing employees with clarity in City goals daily work and delivering managementrsquos expectations It also developed service level agreements (SLAs) with all customers including seasonal SLAs
19 CITY OF EUGENE OR Tony Jobanek 558 101 1 28
NOTABLE ACCOMPLISHMENTS The Cityrsquos Fleet Services section recently became an Eco-Biz certifi ed fl eet facility The goal of the program is to prevent and minimize pollution generated by small businesses in the Lane County Ore area It implemented a dashboard system that provides key information in a timely manner The City is also proactively in pursuit of an electric technology demonstration program It was identifi ed by the State as one of the fi rst public organizations to participate in demonstration testing of the Toyota plug-in Prius hybrid-electric sedan Mitsubishi iMiEV all-electric sedan and is scheduled to purchase a Nissan LEAF all-electric sedan in summer 2011
20 CITY OF DENTON TX Mike Ellis 615 202 1 21
NOTABLE ACCOMPLISHMENTS The City opened a new alternative-fuel site and began dispensing biodiesel and ethanol products with the projected annual purchase of 664000 gallons of biodiesel and at least 40000 gallons of E-85 It has converted 72 percent of its fuel purchases to biodiesel It deployed fi ltration systems on all landfi ll and refuse equipment to increase oil drain intervals which reduces labor cost and conserves oil while improving reliability It also developed an in-house mentoring program designed to increase productivity effi ciency and knowledge by partnering a less-experienced technician with an ASE-certifi ed Master Technician
RANK FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
GF07_Directoryindd 26GF07_Directoryindd 26 7511 34427 PM7511 34427 PM
GF0711discreteindd 1 7111 91525 AM
INVERS Mobility Solutions bull 6047421145 bull 8663080091
FF0909inversindd 1 9909 21000 PMGF12-54_1-6HouseADindd 1 122910 95043 AM
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28 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
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THE FOLLOWING FLEETS LISTED ALPHABETICALLY HAVE BEEN JUDGED AMONG THE 100 BEST FLEETS IN THE NORTH AMERICA
FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
ALACHUA COUNTY FL Ray Griffi n CPM 306 416 2 16
NOTABLE ACCOMPLISHMENTS Implemented ldquo20-percent by 2010 Reduction Planrdquo demonstrating how the County can reduce fuel consumption by 20 percent by 2020 Created Fleet Management Comprehensive Plan an administrative procedure booklet that outlines policies and fl eet management practices and reduced take-home vehicles by 52 percent
ALAMEDA COUNTY CA Doug Bond 1093 0 3 13
NOTABLE ACCOMPLISHMENTS Wrote and implemented new County Ordinance that updated and enhanced vehicle-use polices Reduced fl eet by 80 under-utilized vehicles (7-percent reduction) and replaced 29 vehicles with alternative-fuel units for a savings of $741129 for this fi scal year
ARAPAHOE COUNTY CO Randy Campbell 357 483 2 20
NOTABLE ACCOMPLISHMENTS Initiated full electronic pre- and post-trip inspection program for units that require inspection under Federal Motor Carrier Safety Administration (FMCSA) and Colorado state law The system enables a ldquorepair-before-failurerdquo strategy that lowers operating costs and increases compliance
ATLANTIC COUNTY UTILITIES AUTHORITY NJ Gene Petitt 113 70 2 13
NOTABLE ACCOMPLISHMENTS The County opened a compressed natural gas (CNG) fueling station using $19 million in grant funding to build the facility along with the incremental costs of purchasing 15 CNG vehicles Also implemented green vehicle purchasing and anti-idling policies
AUGUSTA-RICHMOND COUNTY GA Ron Crowden 1265 1259 4 49
NOTABLE ACCOMPLISHMENTS Fleet management shifted procurement funding for public safety vehicles from the General Fund - Capital Outlay to Sales Tax (a shift of $12 million) increasing the number of public safety vehicles purchased over the next fi ve years Allowed contractor to insource repair work for local branch of Salvation Army
CITRUS COUNTY FL Michael Webster 397 165 1 12
NOTABLE ACCOMPLISHMENTS Began education and training program for all user departments within the County Recorded an example of a proper pre-trip inspection of a vehicle and heavy-equipment Also implemented ldquoContinuous Quality Improvementrdquo concept to encourage and promote a more business-like approach to fl eet
CITY OF ALCOA TN Steve Hillis 266 59 1 3
NOTABLE ACCOMPLISHMENTS Instituted an all-staff certifi cation policy for ASE certifi cations Initiated a monthly City-wide Fleet FOCUS report to the management of all user departments covering costs and operational effi ciencies
CITY OF AMES IA Paul Hinderaker 203 80 1 10
NOTABLE ACCOMPLISHMENTS Initiated a system to aggressively reduce past-due PM work allowing technicians to take responsibility for part of a list of overdue items Purchased new independently moveable vehicle lifts which reduces outsourcing work on large vehicles
CITY OF ANAHEIM CA Karl Hopfer 755 535 1 34
NOTABLE ACCOMPLISHMENTS Implemented monthly newsletter highlighting staff accomplishments and special activities as well as a second peer-based employee recognition program Staff training was increased to 18 hours per person minimum through use of in-house cross training and vendor-provided training
CITY OF BELLEVUE WA Peter Bednar 672 369 1 20
NOTABLE ACCOMPLISHMENTS In fi nal phase of $18 million shop modernization project increasing number of work bays per technician from 16 to 23 Utilized $530000 in grant money to help purchase 76 hybrid vehicles Upgraded to a Web-based fl eet management system and issued each technician a 10-inch laptop for ldquoon the fl yrdquo access to fl eet management system
CITY OF BOISE ID Craig Croner CPFP 890 409 5 15
NOTABLE ACCOMPLISHMENTS Completed fi rst year of fully centralized Mobile Fleet Equipment operations resulting in net savings for Parks Dept of 12 percent over 2009 Implemented a city-wide used-vehicle procurement contract Also implemented a centralized Web-based motor pool system at multiple locations around the City
CITY OF CHICAGO IL Patrick Harney 7862 3664 14 635
NOTABLE ACCOMPLISHMENTS Instituted a three-year light-duty vehicle reduction plan for a total end-of-project savings of approximately $1 million Added parts and service lines to new-vehicle and equipment purchase contracts allowing fl eet to receive maintenance services from same contractors from which the City purchases new vehicles and equipment
CITY OF CONCORD NC Daniel Nuckolls CAFM 797 84 1 12
NOTABLE ACCOMPLISHMENTS Introduced Intranet page that allows customers to request services online search work orders and view PM and cost information per vehicle Program was created in-house and at no cost Added fi rst ROUSH propane-powered truck to fl eet operating out of the City airport
CITY OF DURHAM NC Larry Cash 1357 345 3 52
NOTABLE ACCOMPLISHMENTS Embraced Cityrsquos ldquoCulture of Servicerdquo concept based on a three-prong approach service to the customer service to the community and service to the staff City promoted a customer appreciation day which included door prizes and a light breakfast
CITY OF EDMONTON AB Steve Rapanos 3731 697 13 640
NOTABLE ACCOMPLISHMENTS Built a transit bus garage with LEED Silver certifi cation obtained National Safety Mark certifi cation implemented a coolant management system changing the entire fl eet to long-life anti-freeze and engineered a portable detachable winch assembly for pulling ldquodeadrdquo vehicles onto a hoist
GF07_Directoryindd 28GF07_Directoryindd 28 7511 34428 PM7511 34428 PM
Gain SomePerspective
Your Fleet Consulting Experts
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Take a Fresh Look at Your Fleet OperationAt Fleet Counselor Services we have spent more than 20 years developing the expertise analytics and software you need to optimize your eet operationWersquore on your side
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Fleet Counselor Services is an o cial partner of Government Fleet magazine
GF05-2011
GF05-20fcs_fpindd 1 51811 32202 PM
GF07_Directoryindd 29GF07_Directoryindd 29 7511 34429 PM7511 34429 PM
30 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
GF0611gfx_sponsorsindd 1 51711 101722 AM
CITY OF FAIRFIELD CA David Renschler CPFP 261 139 1 14
NOTABLE ACCOMPLISHMENTS Installed new GFI Genfare electronic fare boxes on all 56 transit coaches in just three days The City imposed mandatory furlough of 26 days on City employees eliminating 23 vehicles due to under-utilization Also the City extended oil change intervals from 3000 to 5000 miles
CITY OF FARGO ND Harold Pederson 446 324 2 37
NOTABLE ACCOMPLISHMENTS Implemented bar coding of all inventory in both maintenance shops Scheduled four days of additional training in the inventory portion of the Cityrsquos fl eet management software for parts staff which are actively reviewing and liquidating seldom-used and obsolete parts inventory
CITY OF FT WAYNE IN Larry Campbell CPFP 1088 438 2 28
NOTABLE ACCOMPLISHMENTS Developed fi rst-of-its kind hybrid sewer jet truck working with International Eaton and Sewer Equipment of America Continued purchasing additional hybrid vehicles added new LED lights to fueling island for a 77-percent energy savings and removed lead wheel weights from tires for steel weights
CITY OF GOODYEAR AZ Richard Sweepe 354 16 1 6
NOTABLE ACCOMPLISHMENTS Conducted quarterly utilization reviews resulting in $185000 in savings due to removal of under-utilized units Re-purposed trucks from use by Water Division for an eighth of the cost of new vehicles Streamlined vehicle specifi cations
CITY OF HENDERSON NV Robert Murnane 1057 240 1 21
NOTABLE ACCOMPLISHMENTS Started a car-sharing motor pool at City Hall campus implemented the EJ Ward fuel management system at two main fuel locations revised vehicle replacement schedules implemented fl eet downsizing project and entered into joint service agreement with neighboring jurisdiction to handle police motorcycle maintenance
CITY OF IRVING TX Ramiro Lopez 803 127 2 19
NOTABLE ACCOMPLISHMENTS Enhanced communications among staff and customers with focus groups and frequent meetings Cost savings are being realized through fuel pricing fuel conservation and position responsibility enhancements Implemented technician accountability controls increasing performance and fl eet availability
CITY OF KAMLOOPS BC Ian Hammond 292 147 1 19
NOTABLE ACCOMPLISHMENTS Initiated a pilot program to explore hydrogen as an alternate fuel Contracted with a Vancouver Island-based company to install an on-demand hydrogen generator on one of the Cityrsquos service trucks Pilotrsquos initial results show dramatic decreases in CO2 and NOx Staff is certifi ed to perform hydrogen conversions
CITY OF LAKELAND FL Gary McLean CPFP 1088 190 1 30
NOTABLE ACCOMPLISHMENTS Rebuilt vehicle replacement process teaming with departmental leadership and Cityrsquos fl eet Utilization Management Committee (FUMC) Down-sized administrative vehicles reducing purchase and fuel costs Established new auction contract and one-time repair limits as well as $500 repair limit on ldquosparerdquo vehicles
CITY OF LITTLE ROCK AR Wendell Jones 1060 160 2 70
NOTABLE ACCOMPLISHMENTS Increased number of workstations to one cloud computer workstation per technician (from one or two in each shop) Recently began a self-evaluation and improvement plan utilizing Fleet Sentinel Management program
CITY OF LONG BEACH CA Leslie Horikawa 1591 68 8 85
NOTABLE ACCOMPLISHMENTS Implemented rigorous campaign to bring maintenance program to 94-percent completion rate reaching a high of 96 percent Keeping a cap on overtime expenditures and rotating staff and providing opportunities to gain skills in various positions Implementing a loaner pool program as part of a vehicle reduction plan
CITY OF MARIETTABLW GA Scott Lawler 557 104 1 14
NOTABLE ACCOMPLISHMENTS Established an internal online customer survey after vehicleequipment is repaired Focused on preparing and receiving a signed service level agreement (SLA) from Power Utility department which was completed within one year Purchased software allowing fl eet to upload latest service bulletin fi x for re-fl ashing a vehiclersquos ECU
CITY OF MESA AZ Peter Scarafi otti CDM CAFM CEM CPFP 1450 50 2 76
NOTABLE ACCOMPLISHMENTS Warranty Recovery Program is on track to recover more than $600000 in warranty YTD in 2011 recovering $433000 in 2010 Shop employees have more than 300 ASE certifi cations and City has received Clean Cities Coalition Clean Air award for past eight years
CITY OF MIAMI FL Jose Davila Sr 1951 178 1 67
NOTABLE ACCOMPLISHMENTS Improved employeemanagement relations Moved stockroom management in-house Took on yearly inspection of almost 500 commercial hauler trucks Changed the way the City gauges itrsquos employees productivity
CITY OF NEW YORK DCAS NY Stephen Weir 2127 80 0 9
NOTABLE ACCOMPLISHMENTS Spearheaded a number of green initiatives to established NYC as premier Green City in US including commitment to receive 50 Chevrolet Volts by June secure 10 of the fi rst Ford Transit Connect Electric vehicles and secure a no-cost two-year lease for 10 Navistar eStar electric trucks
CITY OF NEW YORK PARKS amp REC NY Keith Kerman 1863 774 8 60
NOTABLE ACCOMPLISHMENTS Completed Agencyrsquos second pilot of B-50 fuel this time for all diesel vehicles in Borough of Staten Island Parks uses B-20 in all vehicles Expecting delivery of fi ve Chevrolet Volts and fi ve Navistar Class 4 all-electric vans for use in playground repair two International hybrid buses and 11 Kenworth hybrid medium-duty trucks
CITY OF OCEANSIDE CA Jeffery Hart 458 25 1 14
NOTABLE ACCOMPLISHMENTS Underwent complete management and offi ce staff change Changed vehicle check-out processes after repairs cross-training staff in areas of emergency vehicles fi re apparatus off-road equipment and fabrication igniting new wave of training opportunities Also ramped up safety program and converted below-ground tanks to biodiesel
CITY OF ROANOKE VA Kenneth Bernard 600 250 1 25
NOTABLE ACCOMPLISHMENTS Implemented new equipment including a Versus scanner 450 kW standby generator Aerosol can recycling unit and nitrogen generator for tire service Also upgraded the shop to be WiFi capable Established positive sustainable maintenance practices and have developed a team with a solid culture
FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
GF07_Directoryindd 30GF07_Directoryindd 30 7511 34429 PM7511 34429 PM
Thank you to the 2011 Sponsors of
wwwGovFleetExpocom
GFX05
-0311
MARK YOUR CALENDAR FOR NEXT YEAR
June 18-20 2012Colorado Convention CenterDenver CO
05-0311
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ASSOCIATION PARTNERS
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GF0611gfx_sponsorsindd 1 51711 101722 AMGF07_Directoryindd 31GF07_Directoryindd 31 7511 34435 PM7511 34435 PM
32 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
PROTECT YOUR FLEET
GF0711auditindd 1 7111 92820 AM
CITY OF SAN ANTONIO TX Florencio Pena 3715 1075 7 171
NOTABLE ACCOMPLISHMENTS Installed automatic vehicle location (AVL) in approximately 250 Solid Waste Management automated side-loader trucks Currently reviewing equipment lifecycles for many vehicle classes In FY2010 City passed environmental ordinance requiring vehicle purchases to be the most environmentally responsible equipment available
CITY OF SANTA ANA CA Rick Longobart 900 300 1 36
NOTABLE ACCOMPLISHMENTS Developed a cohesive work unit and camaraderie to overcome fi nancial shortfalls City proved in-house maintenance was more cost effi cient than outsourcing functions Demonstrated a $500000 savings through utilization effi ciency and improved communication
CITY OF SUFFOLK VA Jason LaLonde 1100 250 1 22
NOTABLE ACCOMPLISHMENTS With support and assistance from Dept of Budget and Strategic Planning a fl eet chargeback methodology information session was presented to all internal and external customers detailing expense and revenue steam on all facets of fl eet management Outfi tted all recently purchased equipment with LED lighting for increased visibility
CITY OF TAMPA FL Tim Perry 2682 218 2 57
NOTABLE ACCOMPLISHMENTS Authored revised City-wide Vehicle Operations policy which includes provisions for anti-idling cell phone and tobacco use driver training etc Took on responsibility for Tampa Fire Rescuersquos non-combat vehicles and equipment in 2009 completing integration in 2010 Also utilized outside vendor for heavy-tire road calls
CITY OF TEMPE AZ Aaron Alvarado 800 250 2 30
NOTABLE ACCOMPLISHMENTS Implemented ldquoThe Four Disciplines of Execution (4DX)rdquo by Franklin Covey At the City manager level guidance was put out to initiate an internal operating system to begin to change the culture and mind-set of all City departments
CITY OF THOUSAND OAKS CA Larry McKinney 205 405 1 11
NOTABLE ACCOMPLISHMENTS Implemented the following recycled fi lters and anti-freeze used retread tires eliminated lead wheel weights installed new busvehicle wash that uses recycled water installed a 60000-lb bus lift reorganized fl eet warehouse initiated employee and customer service surveys and created online equipment purchase calendar
CITY OF VANCOUVER BC Doug Smith 1680 280 4 240
NOTABLE ACCOMPLISHMENTS Introduced a ldquoMake vs Buyrdquo policy to determine what work should be done in-house versus outsourced Participated in public and private fl eet benchmarking projects Analyzed key performance indicators (KPIs) through fl eet management reports Introduced new fl uid storage and electronic fl uid dispensing management system
CITY OF WILMINGTON DE Ed Stone 593 26 1 14
NOTABLE ACCOMPLISHMENTS Initiated ldquoFast Fleet Loanerrdquo pool program reduced fl eet size by 26 percent for $57000 fuel savings and $391000 capital expenditure savings lowered average fl eet age by one year resulting in $10000 approximate fuel savings lowered fl eetrsquos carbon footprint by replacing 30-percent of trash trucks and retrofi tting 27 additional trash and dump trucks
COLLIER COUNTY FL Daniel Croft 766 391 4 26
NOTABLE ACCOMPLISHMENTS Utilized totaled ambulance and transit bus for parts versus salvage saving more than $30000 in ambulance and $20000 in transit bus parts and components Built and opened vehicle washing system allowing fl eet to clean largest trucks and equipment Also one technician was selected as the State of Florida Bus Mechanic of the Year
COLORADO DEPT OF PERSONNEL ADMIN Kathy Nesbitt 6000 200 3 13
NOTABLE ACCOMPLISHMENTS Completed installation of State-owned E-85 pumps at the downtown Denver motor pool and designed and deployed E-85 tanks at three locations Currently coordinating deployment of 20 all-electric vehicles and developed a petroleum-reduction rebate program returning funds totaling $500000 to State user agencies
COUNTY OF RIVERSIDE CA Robert Howdyshell 4116 0 7 52
NOTABLE ACCOMPLISHMENTS Taking part in initiatives to lead to right-sizing the fl eet and reducing vehicle miles traveled Began right-sizing efforts in April 2010 with identifi cation of all under-utilized vehicles based on mileage versus repair costs totaling 298 vehicles removed from service and sold with 37 additional vehicles retired and sent to auction
COUNTY OF SONOMA CA David Head 1157 196 3 21
NOTABLE ACCOMPLISHMENTS Began process to outsource parts operation to NAPA IBS with no on-site staffi ng required due to use of NAPA and fl eet-based computers Costs were reduced 15-35 percent on most parts staffi ng costs were reduced by more than $230000 and the number of invoices processed per month was reduced from hundreds down to one
DAKOTA COUNTY MN Kevin Schlangen 242 74 1 12
NOTABLE ACCOMPLISHMENTS Developed and implemented fl eet operations and Fleet LockoutTagout procedure manuals as well as implemented Voyager fuel card program Constructed 55000 sq-ft fl eet storage addition to Empire campus with geothermal heating system Also expanded insourcing of fl eet services to three additional fl eets without additional staff
DISTRICT OF COLUMBIA WATER amp SEWER AUTHORITY OZ Fuller 583 1000 2 29
NOTABLE ACCOMPLISHMENTS Implemented green product purchasing and usage initiatives including vehicle lube touch-up paints brake cleaning sprays and other cleaning items Purchasing several electric charging stations for electric vehicle use and have FY-2011 vehicle purchase plans for at least 41 additional alternative-fuel vehicles
EUGENE WATER amp ELECTRIC BOARD OR Gary Lentsch 219 54 1 10
NOTABLE ACCOMPLISHMENTS One of the fi rst fl eets to measure hydraulic system ISO cleanliness and moisture while still on the vehicle Shop is currently being certifi ed toward LEEDrsquos Gold standard Implemented idle and fuel-reduction policy obtaining a 103-percent reduction in fossil fuel usage (over 2009) Also reduced take-home vehicles to on-call staff only
HARFORD COUNTY MD Warren Patrick 1015 123 2 22
NOTABLE ACCOMPLISHMENTS Dramatically increased revenue by implementing new surplus vehicle sales process The new process works not only for fl eet vehicles and equipment but offi ce furniture computers etc Utilize a 27-month historical database to maintain an optimum replacement and disposal schedule
FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
GF07_Directoryindd 32GF07_Directoryindd 32 7511 34435 PM7511 34435 PM
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34 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
GF0611toolboxindd 1 51311 114257 AM
HOUSTON INDEPENDENT SCHOOL DISTRICT TX Mark Swackhamer 2068 60 6 150
NOTABLE ACCOMPLISHMENTS Increasing number of cameras on 647 buses from two to four All buses support and police vehicles will have telematics for a total count of 1910 units Adding particulate traps to a percentage of buses Also partnering with University of Houstonrsquos Texas Diesel Testing and Research Center on emerging emissions reduction technologies
IDAHO NATIONAL LABORATORY ITS Scott Wold 671 467 2 152
NOTABLE ACCOMPLISHMENTS Replaced almost 75 percent of fl eet with fl ex-fuel vehicles (FFVs) and put 20 new hybrid-electric sedans and SUVs into service for total of 47 hybrid vehicles Began renewing aging bus fl eet increasing fuel economy by 20 percent and carrying 1 additional passenger per vehicle Mini-motor coaches planned to improve fuel mileage by 50 percent
CITY OF INDIANAPOLIS IN John Williams 4397 905 3 106
NOTABLE ACCOMPLISHMENTS Used over 20 key performance indicators (KPIs) to manage 5300 vehicles and pieces of equipment focusing on fi ve areas daily fl eet availability PM and repair operations supply and services administrative operations and customer service Also currently employ 13 ASE Master technicians
JOINT BASE LEWIS MCCHORD FLEET OPERATION WA Michor Gentemann 62 3500 3 100
NOTABLE ACCOMPLISHMENTS Continued to improve fl eet management information system (FMIS) to track man hours spent servicing vehicles and to review the Military Expenditure Limit helping to estimate costs Implemented new inspection process that saves time by pre-evaluating a vehicle before its pulled out of service and brought into the repair shop
KING COUNTY FLEET ADMINISTRATION WA Jennifer Lindwall 1950 364 2 76
NOTABLE ACCOMPLISHMENTS Acquired several clean vehicles including a hybrid service truck that has netted a 30 percent improvement in fuel effi ciency and two hybrid bucket trucks The purchase was offset with $120500 in grants The County fl eet has been right-sized by eliminating 43 under-utilized vehicles and has increased the use of shared vehicles
KNOX COUNTY TN Phillip May 1113 217 2 20
NOTABLE ACCOMPLISHMENTS Reduced total expenditures by 4 percent total department charges by 6 percent fuel usage by 5 percent and parts inventory by 24 percent while increasing production by 6 percent and improved turnaround time by 8 percent The shop earned its second Automotive Service Excellence (ASE) Blue Seal Certifi cation
MONROE COUNTY NY Melvin Rose 940 160 1 17
NOTABLE ACCOMPLISHMENTS Cooperative public-private partnership with Rochester Institute of Technology served as the model for the recently approved E-15 by the federal government Green initiatives and inter-municipal cooperation has led to increase in use of green vehicles reduction of duplicate equipment and the construction of green fueling stations
MONTEREY COUNTY CA Thomas Abear 2074 85 5 18
NOTABLE ACCOMPLISHMENTS Increased the number of hybrids in the Countyrsquos fl eet including hybrid pickup trucks and introduced biodiesel and retired or retrofi tted nearly 100 percent of on-road diesel vehicles with particulate trap fi lters Gave staff additional training opportunities through use of in-house kiosk to access online courses
MONTGOMERY COUNTY MD DEPARTMENT OF GENERAL SERVICES
Millie Souders 2297 0 1 45
NOTABLE ACCOMPLISHMENTS Instituted a fl eet performance improvement program utilizing employee input These employee-driven ideas netted improvements in key performance requirements including increasing police vehicle and administration vehicle availability and preventive maintenance completed in 24 hours to 987 percent
NEW YORK CITY POLICE DEPARTMENT NY Gregory Dimesa 8067 0 13 453
NOTABLE ACCOMPLISHMENTS Developed a proactive preventive maintenance program which compares maintenance history with current fueling mileage showing a 1-percent overall decrease in out-of-service rate and a 12-percent reduction in vehicles requiring a tow The Department is acquiring 373 more hybrid vehicles to join the 477 already in service
NORTH DAKOTA DOT STATE FLEET SERVICES ND Paul Hanson 3329 0 8 11
NOTABLE ACCOMPLISHMENTS Switched to synthetic transmission fl uid in the heavy trucks with automatic transmissions cutting required fl uid changes per year by a third and saving an estimated 1200 gallons of transmission fl uid and 450 man hours per year Also switched to purchasing heavy trucks with synthetic gear lube saving an estimated 750 gallons annually
PALM BEACH COUNTY FLA Douglas Weichman CAFM 2141 1584 3 60
NOTABLE ACCOMPLISHMENTS Implemented replacement rating system that was above the established replacement guidelines and established low-utilization reports to help make asset reduction decisions and stretch lifecycles In addition began purchasing low-rolling resistance tires and BOLT-brand locks for utility-type vehicles to help with key control
PALM BEACH COUNTY SHERIFFrsquoS OFFICE FL Alan Lane 2500 1300 3 32
NOTABLE ACCOMPLISHMENTS Increased focus on deputy safety with tires and brakes replaced on pursuit-type vehciles on a more regular basis eg if tires are worn to 532nds or brake pads are less than 6mm Repair intervals have been increased to a four month 4000 mile schedule saving about $400000 in the Departmentrsquos annual budget
PASCO COUNTY BOARD OF COUNTY COMMISSIONERS FL
Stephen McNaughton CAFM 966 920 3 39
NOTABLE ACCOMPLISHMENTS Implemented a Generator Task Force Program to align generator procurement disposal maintenance fueling and to maintain awareness of generator actions or agreements that impact County interests The fl eet uses a Specifi cation Committee as part of the process of procuring vehicles and equipment for the County
PRINCE GEORGErsquoS COUNTY MD Richard Hilmer 3243 12 2 57
NOTABLE ACCOMPLISHMENTS Due to a 20-percent reduction in staff caused by the recession the fl eet had to turn to upfi tting contractors to outfi t its latest group purchase of police vehicles Following this model 328 police vehicles were outfi tted for a savings of over $460000 in 2011 alone
PRINCE WILLIAM COUNTY VA Matthew Villareale 1107 177 1 35
NOTABLE ACCOMPLISHMENTS Fleet management increased its review of performance data and trends including the length of time by department that each vehicle has been in for service allowing for trending and shifting of priorities The fl eet maintained its E3 (Exemplary Environmental Enterprise) status with the Environmental Excellence Program
FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
GF07_Directoryindd 34GF07_Directoryindd 34 7511 34437 PM7511 34437 PM
USE THE FLEET TOOLBOX TO
Compare your eet using a bull robust benchmarking tool Analyze labor rates bull Reduce vehicle downtimebull Benchmark staf ng against similarly sized eetsbull Ensure JIT inventory processesbull Determine facility size requirementsbull Project employee and labor costsbull Network con dentially with other eet managersbull Review RFP samples and policy manualsbull Join a community of professionals with challenges bull similar to your own at www eettoolboxcom
Ensure JIT inventory processesbull
USE THE FLEET TOOLBOX TO
Compare your eet using a bullrobust benchmarking toolAnalyze labor rates bullReduce vehicle downtimebullBenchmark staf ng against similarly sized eetsbull
INTRODUCING
Equipped with all the tools you need to run an efficient fleet
DEVELOPED BY
GF Toolbox concept FINALindd 1 51311 110342 AM
GF0611toolboxindd 1 51311 114257 AMGF07_Directoryindd 35GF07_Directoryindd 35 7511 34439 PM7511 34439 PM
36 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
wwwfleetcertificationcom
Certify Your Fleet Operation
GF0711certificationindd 1 7111 100056 AM
RICHLAND COUNTY SC William Peters 1147 106 1 24
NOTABLE ACCOMPLISHMENTS Provides weekly fl eet status report to County administrators about vehicle availability and preventive maintenance services performed The fl eet division was instrumental in the development of the Countyrsquos Air Quality policy
SALT RIVER PROJECT AZ Jim Wood 1945 207 6 86
NOTABLE ACCOMPLISHMENTS By using fuel hedging the Department has remained close to its projected budget despite the volatility of the market Transportation Services was 3-percent under budget due in part to staff reductions and careful budget management
SAN ANTONIO WATER SYSTEM TX David Kilbourne 450 724 5 49
NOTABLE ACCOMPLISHMENTS Implemented a fuel card test program allowing drivers to use commercial stations and a GPS test program to monitor location and vehicle operations Set up a sewer cleaning equipment preparation team increasing line cleaning crew time by 40 minutes each day
SANDIA NATIONAL LABORATORIES FLEET SERVICES NM
Mark Crawford 808 2050 4 47
NOTABLE ACCOMPLISHMENTS Received the 2010 GreenGov Presidential Award for involvement in developing constructing and testing a solar-powered cart Uses a driving simulator to help train drivers through a series of computer-generated real-world scenarios
SKOOKUM FORT RILEYGSA WA Michael Powell 1211 380 1 7
NOTABLE ACCOMPLISHMENTS Introduced electric vehicles for use low-mileage use Provides detailed fl eet information to managers including VIN license tag information and the last preventive maintenance date
SNOHOMISH CO PUBLIC WORKS FLEET MGT DIV WA
Allen Mitchell 896 393 3 49
NOTABLE ACCOMPLISHMENTS Sold and redeployed 75 under-utilized vehicles reducing fl eet expenses by $827863 Reduced GHG emissions by 85 percent increasing the Departmentrsquos Evergreen Fleets program rating from a three- to four-star rating on the fi ve-star scale
STATE OF DELAWARE FLEET SERVICES DE Terry Barton 2344 0 0 37
NOTABLE ACCOMPLISHMENTS Because it has no operating repair or fueling facilities Fleet Services provides vehicles for $2645 per day including fuel maintenance 247 roadside assistance EZ Pass and GPS tracking Upgrades to the central operation system will increase ability to make reservations via the Internet freeing up fl eet resources
STATE OF GEORGIA DEPT OF ADMINISTRATIVE SERVICES GA
Ed Finnegan 21670 228 146 4
NOTABLE ACCOMPLISHMENTS Rolled out the ARI Insights Vehicle Mgmt System four months ahead of schedule Arranged to have a permanent rental car from Enterprise placed at state agency that did not qualify for an additional vehicle for a savings of $10000 a 23 percent drop from fees spent the previous years for the rental and staff pick-up and drop-off time
STATE OF KENTUCKY KY Forrest Banta 4723 0 1 28
NOTABLE ACCOMPLISHMENTS As part of the governorrsquos Smart Government Initiative the division is reviewing vehicle usage the possibility of self-insurance revising the take-home vehicle policy and establishing a short-termdaily rental contract The division purchased 125 alternative-fuel vehicles for an average increase in fuel economy of 55 mpg
TOWN OF BUCKEYE AZ Michael DePaulo 231 45 1 5
NOTABLE ACCOMPLISHMENTS Made the decision to outsource on-callafter-hours service for a total cost of $263 a savings of more than $13000 from the previous year Established a motor pool that included eight vehicles for all Town departments
UNIVERSITY OF CALIFORNIA DAVIS CA Richard Battersby 1000 300 1 26
NOTABLE ACCOMPLISHMENTS Through careful analysis and planning lowered operating expenses by 17 percent or $12 million To assist its customers and leadership the department developed an extensive array of fl eet metrics and reports designed to better enable vehicle and transportation decisions
UNIVERSITY OF WASHINGTON WA Jolie Tahara 653 0 1 18
NOTABLE ACCOMPLISHMENTS Reduced the number of yearly scheduled preventive maintenance visits by 30 percent with an overall fl eet availability of 95 percent Fleet services purchased fi ve hybrid step-vans and one hybrid paratransit shuttle to reduce both operating costs and CO2 emissions
VEHICLE AND TRAVEL SERVICES DEPARTMENT OF TECHNOLOGY MANAGEMENT amp BUDGET STATE OF
MICHIGAN MIJoyce Van Coevering 6910 308 1 32
NOTABLE ACCOMPLISHMENTS Streamlined the motor pool reservation system giving users 24-hour access to VTS vehicles The system FleetCommander tracks real-time utilization and displays graphs gauges online forms and a wide variety of reports based on consistent normalized data
WAKE COUNTY NC Thomas Kuryla 873 90 1 15
NOTABLE ACCOMPLISHMENTS Implemented a fuel management software system which allows employees to fi ll up without a fuel card and prevents misuse of County resources The system also collects data through the vehicle OBD connection such as odometer readings idle time run time and OBD codes
WASHINGTON STARE DEPARTMENT OF TRANSPORTATION (WSDOT) WA
Greg Hansen 2314 1354 37 209
NOTABLE ACCOMPLISHMENTS Adjusted its preventive maintenance schedules using fuel consumption as the basis for service rather than time as part of its efforts to reduce agency emissions by 15 percent of 2005 levels by 2020 Has implemented back-up camera and in-cab audible warning device technologies to improve safety and prevent equipment damage
ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
GF07_Directoryindd 36GF07_Directoryindd 36 7511 34439 PM7511 34439 PM
wwwfleetcertificationcomwwwfleetcertificationcom
in partnership with
GF05
-4311
Certify Your Fleet Operation
GF0711certificationindd 1 7111 100056 AMGF07_Directoryindd 37GF07_Directoryindd 37 7511 34442 PM7511 34442 PM
38 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
AFFB11gfcindd 1 52711 74645 AM
2011 lsquo100 BEST FLEETrsquo JUDGESThe pool of judges for the 2011 100 Best Fleets spent countless hours reviewing applications following up with
nominees and lending their expertise to the program This yearrsquos judges were
2011 ELITE FLEETSThis prestigious award is given to the No 1 fl eet winners from the previous four years
which are still meeting the highest standards in fl eet excellence
2010 NO 1 FLEET CITY OF TROY MICH
2008 amp 2009 NO 1 FLEETHILLSBOROUGH COUNTY FLA
2007 NO 1 FLEETVOLUSIA COUNTY FLA
GEORGE BAKERDirector of Central Services
Volusia County Fla MARILYN RAWLINGSFleet Manager
Lee County Fla
MF
SAMUEL LAMERATOSuperintendent of Fleet MaintenanceCity of Troy Mich
STEVE RILEYDirector of Fleet OperationsCity of Coral Gables Fla
GF07_Directoryindd 38GF07_Directoryindd 38 7511 34443 PM7511 34443 PM
Register Now at wwwGreenFleetConferencecom
or call (800) 576 - 8788
OCTOBER 3-4 2011Gaylord Texan bull Grapevine TXThe Green Fleet Conference amp Expo is the only event which focuses
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touch on the subject but Green Fleet Conference amp Expo specializes in
it offering two intense concentrated days of education enterprising dialogue
and engaging exhibits If you are a fl eet manager in either the corporate or
government arena make room in your calendar for this must-attend event
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40 Government Fleet JulyAugust 2011
PUBLIC FORUM By Mike Antich
Why do many in senior
management or elect-
ed offi cials not listen
to their fl eet managers I know
many may dispute this asser-
tion but the reality is that many
public sector fl eet managers do
not have the ear of their manage-
ment and elected offi cials
Herersquos a real-world case in
point One fl eet manager relat-
ed to me that his management
hired an outside consultant to
analyze the performance of
the municipal fl eet and submit
recommendations for improve-
ment The fl eet manager relat-
ing this story to me is held in
high esteem by his peers and
has been very proactive Over
the past several years he made
detailed recommendations on
how to improve the Cityrsquos fl eet
operations however his recom-
mendations fell on deaf ears
When the consulting company
issued its follow-up report it
was enthusiastically received by
management and the city coun-
cil What was distressing to the
fl eet manager is that the consul-
tant recommended exactly what
he had recommended earlier
Why did his recommendations
fall on deaf ears while the al-
most identical recommenda-
tions made by the consultant
were met with enthusiasm
This dilemma is not solely
restricted to fl eet managers
The same complaint is heard
from in-house IT personnel
staff attorneys et al One reason
is that some management value
an outside opinion which
presumably is not vested to
a particular outcome These
proponents argue that a
consultant can offer a different
more objective perspective
about how a problem can be
solved Also consultants are
exposed to a variety of operations
and different methods used to
deal with the same issues facing
your operation But this theory
falls apart when the consultantrsquos
recommendations are identical
to the in-house manager and
one is accepted over the other
The reality is it is a deeper issue
of management not listening
to its in-house subject-matter
experts
Herersquos another example from
a different fl eet manager which
illustrates this point
ldquoMy outfi t hired an outside
consulting company to perform
a fi nancial and operational au-
dit When completing the audit
the consultant wrote a review
The opening comment in the
fi nal review was lsquoYour fl eet is
operating well under benchmark
averagesrsquo They then went on to
make further cost-saving rec-
ommendations After the review
meeting I sent several e-mails
to my reporting offi cials with a
single note lsquoWe paid this outfi t
how much to tell us thisrsquordquo
This fl eet manager went
on to summarize what is at the
heart of this problem ldquoMy point
is what a shame that manage-
ment all the way up the line
wonrsquot ask (then listen to) the
people who know their jobs as to
what would be good actions and
practices to take for operational
cost savings Of course this ap-
plies to all departments and not
just fl eet operations The bottom
line is when will management
learn to listenrdquo
However the blame isnrsquot all
one-sided In the fi nal analysis
many fl eet managers do a very
poor job in elevating their pro-
fessional stature in the eyes of
senior management The sad re-
ality is that if you donrsquot take the
lead in defi ning your expertise as
a professional fl eet manager and
showcasing your value to the
management team someone else
will do so which is often errone-
ous and the source of mispercep-
tions about your capabilities
UNDER-APPRECIATIONThese are turbulent times
for public sector fl eet managers
Many fl eet managers are under-
appreciated by user groups se-
nior management and elected
offi cials Sometimes the fl eet
manager is at fault because he or
she does a poor job of promoting
themselves and their department
to management When money is
scarce and budgets are tight or
need to be cut fl eet managers
quickly fi nd themselves on the
radar screen of elected offi cials
the local news media and tax-
payer watchdog groups
How do you prove you are
doing a good job You may think
you manage a well-run fl eet but
do you have the metrics to sub-
stantiate this assertion If you
can quantify the performance
of your operation to manage-
ment and elected offi cials they
are more likely to appreciate the
value of the service provided
However this lack of un-
derstanding by management is
often the root of inquiries that
put fl eet managers on the defen-
sive attempting to justify their
performance Fleet managers
should not assume management
understands their business and
knows they are doing a good job
If you want to demonstrate you
are competitive you need to de-
velop and measure on an ongo-
ing basis specifi c performance
metrics valuable to your user de-
partments that are available for
review by all interested parties
In todayrsquos weak tax base
fl eet managers can save taxpay-
er dollars by implementing ef-
fective fl eet policy maximizing
fl eet utilization right-sizing the
fl eet optimizing user depart-
ment productivity all while re-
ducing operating expenses The
sad part is that many fl eet man-
agers are not vocal about their
achievements and management
is not fully cognizant of their
contributions to achieving these
goals Fleet managers must be
viewed as valuable members of
the overall management team if
for no other reason than the fact
that they are managing tens of
millions of dollars of taxpayer
assets used to provide the ser-
vices taxpayers demand
Irsquoll admit that I too am mys-
tifi ed by the under-appreciation
of many fl eet managers I am
continually impressed by the
caliber of todayrsquos public sector
fl eet managers and how they
overcome the challenges they
face day-in and day-out Each
year fl eet managers and their
teams struggle to do more with
less money Perhaps it is be-
cause the personalities of many
fl eet managers who are humble
by nature and not prone to self-
promotion
It is high-time senior man-
agement and elected offi cials
realize the value of their fl eet
managers and utilize this ex-
pertise to its fullest extent My
message to senior management
is a simple one Listen to your
fl eet manager
Let me know what you think
mikeantichbobitcom
MESSAGE TO MANAGEMENTLISTEN TO YOUR FLEET MANAGER
GF07_Editindd 40GF07_Editindd 40 7511 32203 PM7511 32203 PM
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and with 60 fewer emissions mdash thanks to ROUSH CleanTech Liquid Propane Injection fuel systems
Propane autogas fuel systems by ROUSH CleanTech let you operate on a price-stable North American-
sourced fuel with no engine modifications required That means yoursquoll get all the benefits of propane
autogas with no compromises in your vehiclersquos factory warranty protection
PERFORMANCE IDENTICAL
VEHICLE WARRANTY IDENTICAL
FUEL COSTS 30 LESS
EMISSIONS 60 LESS
PROPANE AUTOGAS VS GASOLINE
80059ROUSH ROUSHcleantechcom
20075 ndash 2008 2009 ndash 2010 2009 ndash Newer 2009 ndash Newer 2009 ndash NewerFord F-150 Ford F-250 F-350 Ford E-150 E-250 E-350 Ford E-350 DRW Cutaway Ford E-450 DRW Cutaway(54L V8) (54L V8) (54L V8) (54L V8) (68L V10)
UPFITS AVAILABLE
THE ZERO COMPROMISE ALTERNATIVE FUEL SOLUTION
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GF07_C3-C4indd 994GF07_C3-C4indd 994 7511 32346 PM7511 32346 PM
- GOVF_991_NO_BOX
- GOVF_992
- GOVF_1
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26 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
10 CITY OF RIVERSIDE CA Kris Martinez 1041 320 2 35
NOTABLE ACCOMPLISHMENTS Alternative-fuel use by City vehicles increased The total of alternative fuel in use by the City has increased by 12 percent from 43064 to 48893 gallons of CNG per month reducing air emissions and fl eet operating costs due to the low cost of CNG The percentage of alternative-fuel vehicles in fl eet has increased dramatically The number of targeted vehicle classes has increased from 53 percent to 72 percent and the percent of clean vehicles has increased from 69 percent to 89 percent The City also instituted a Green Action Plan with a goal to reduce mobile sources of pollution by 5 percent through programs and partnerships
11 CITY OF FT LAUDERDALE FL John Rencher 1230 290 1 51
NOTABLE ACCOMPLISHMENTS In 2010 the City concluded a three-year vehicle and equipment utilization study and fl eet right-sizing program resulting in annual budgetary savings of $222300 and capital expenditure savings of more than $13 million It purchased two new hybrid aerial bucket trucks to replace older models using a grant in the amount of $150272 The grant was also used for retrofi tting 730 vehicles with CANceivers a fuel interface device providing accurate fueling data and idle time Fleet also achieved savings from cannibalization of totaled vehicles Instead of auctioning vehicles at $200 per unit the vehicles are retained to be ldquoparted outrdquo to save on parts costs
12 CITY OF AUSTIN TX Gerald Calk 3800 1400 7 199
NOTABLE ACCOMPLISHMENTS Fleet performed a self-assessment identifying areas of concern with a special emphasis on internal controls and environmental compliance Once weaknesses were discovered the City worked on restructuring its organization to cover certain areas as well as ensure compliance with regulatory agencies By doing this self-assessment and aligning operational needs with the overall needs of the City fl eet was able to hire needed personnel to strengthen its organization The City was a recipient of the 2011 NAFA Fleet Management Association Sustainable Fleet award and four of six service centers are ASE Blue Seal certifi ed
13 CITY OF FAYETTEVILLE AR Dennis Pratt 322 236 1 17
NOTABLE ACCOMPLISHMENTS The City continued with its green initiatives in 2010 purchasing one hydraulic launch assist (HLA) Solid Waste side loader started full use of re-refi ned oil with Micro Green oil fi lters and continued with oil sampling driving change intervals The City started using its fl eet information system graphics module to store wiring diagrams warranty and other service information and started using an online vehicle auction company to sell surplus fl eet vehicles Team members have continued their training with increased ASE and EVT certifi cations
14 MANATEE COUNTY FL Michael Brennan 849 499 3 35
NOTABLE ACCOMPLISHMENTS The County revised its preventive maintenance program increasing PM-generated repairs by more than 35 percent while maintaining a 93-percent fl eet availability average It continued reassignment of underutilized units reducing capital spend by more than $800000 The County was also award a $159 million grant for a new central maintenance and transit operations facility Team technicians also placed fi rst in a maintenance competition sponsored by the Florida DOT winning the ldquoknowledge examrdquo The County has also continued a leading role in the County-wide ldquoGreen Teamrdquo promoting environmental stewardship across departmental lines
15 CITY amp COUNTY OF DENVER CO Ernie Ivy 1233 194 7 93
NOTABLE ACCOMPLISHMENTS The Denver Fleet Management Division completed implementation of a new fl eet management software system converting 15 years of historic data and adjusting operations to best utilize the systems features It moved to a City-wide system for tracking procurement streamlining the purchase of parts and materials and increasing accountability The Division also opened a new fl eet facility that is anticipated to be LEED Gold certifi ed and will incorporate employee ideas for improving operations and enhancing customer service
16 CITY OF SACRAMENTO CA Keith Leech 2214 592 6 104
NOTABLE ACCOMPLISHMENTS The City upgraded its Fleet Management Technology Toolkit which are AssetWorks Fleet Focus (M5) and Fuel Focus technology upgrades that provide multiple enhancements and integrations to gather format and disseminate information to establish the business intelligence required to make data-driven decisions Itrsquos return-on-investment (ROI) analysis demonstrated an annual benefi t of $720000 after a pilot program with Zonar GPS telematics and more than $700000 after outsourcing parts management to NAPA Integrated Business Solutions (IBS) The City also participated in a multi-agency municipal project that benchmarked fl eet costs and statistical trends including fl eet utilization fuel consumption and emissions
17 CITY OF FORT WORTH TX Wayne Corum 2990 463 3 108
NOTABLE ACCOMPLISHMENTS The City competed in a managed competition process for vehicle maintenance and was retained as the maintenance provider for the City It is fi nalizing and implementing a National Fuel Contract In the fi rst six months 16 different government agencies from four states have already utilized the contract The City is continuing to expand alternative-fuel use with investments into fueling infrastructure (ethanol propane and electric) and alternative-fuel vehicle acquisitions (hybrid electric and propane)
18 CITY OF ROCHESTER NY Michael Quattrone 2074 205 1 79
NOTABLE ACCOMPLISHMENTS The City completed the Government Fleet Management AllianceFleet Counselor Services certifi cation program at 97 percent It is continuously working on the Divisionrsquos Policy and Procedures manual The City has more than 125 management-approved policy and procedures in 16 different categories providing employees with clarity in City goals daily work and delivering managementrsquos expectations It also developed service level agreements (SLAs) with all customers including seasonal SLAs
19 CITY OF EUGENE OR Tony Jobanek 558 101 1 28
NOTABLE ACCOMPLISHMENTS The Cityrsquos Fleet Services section recently became an Eco-Biz certifi ed fl eet facility The goal of the program is to prevent and minimize pollution generated by small businesses in the Lane County Ore area It implemented a dashboard system that provides key information in a timely manner The City is also proactively in pursuit of an electric technology demonstration program It was identifi ed by the State as one of the fi rst public organizations to participate in demonstration testing of the Toyota plug-in Prius hybrid-electric sedan Mitsubishi iMiEV all-electric sedan and is scheduled to purchase a Nissan LEAF all-electric sedan in summer 2011
20 CITY OF DENTON TX Mike Ellis 615 202 1 21
NOTABLE ACCOMPLISHMENTS The City opened a new alternative-fuel site and began dispensing biodiesel and ethanol products with the projected annual purchase of 664000 gallons of biodiesel and at least 40000 gallons of E-85 It has converted 72 percent of its fuel purchases to biodiesel It deployed fi ltration systems on all landfi ll and refuse equipment to increase oil drain intervals which reduces labor cost and conserves oil while improving reliability It also developed an in-house mentoring program designed to increase productivity effi ciency and knowledge by partnering a less-experienced technician with an ASE-certifi ed Master Technician
RANK FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
GF07_Directoryindd 26GF07_Directoryindd 26 7511 34427 PM7511 34427 PM
GF0711discreteindd 1 7111 91525 AM
INVERS Mobility Solutions bull 6047421145 bull 8663080091
FF0909inversindd 1 9909 21000 PMGF12-54_1-6HouseADindd 1 122910 95043 AM
GF07_Directoryindd 27GF07_Directoryindd 27 7511 34427 PM7511 34427 PM
28 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
GF05-20fcs_fpindd 1 51811 32202 PM
THE FOLLOWING FLEETS LISTED ALPHABETICALLY HAVE BEEN JUDGED AMONG THE 100 BEST FLEETS IN THE NORTH AMERICA
FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
ALACHUA COUNTY FL Ray Griffi n CPM 306 416 2 16
NOTABLE ACCOMPLISHMENTS Implemented ldquo20-percent by 2010 Reduction Planrdquo demonstrating how the County can reduce fuel consumption by 20 percent by 2020 Created Fleet Management Comprehensive Plan an administrative procedure booklet that outlines policies and fl eet management practices and reduced take-home vehicles by 52 percent
ALAMEDA COUNTY CA Doug Bond 1093 0 3 13
NOTABLE ACCOMPLISHMENTS Wrote and implemented new County Ordinance that updated and enhanced vehicle-use polices Reduced fl eet by 80 under-utilized vehicles (7-percent reduction) and replaced 29 vehicles with alternative-fuel units for a savings of $741129 for this fi scal year
ARAPAHOE COUNTY CO Randy Campbell 357 483 2 20
NOTABLE ACCOMPLISHMENTS Initiated full electronic pre- and post-trip inspection program for units that require inspection under Federal Motor Carrier Safety Administration (FMCSA) and Colorado state law The system enables a ldquorepair-before-failurerdquo strategy that lowers operating costs and increases compliance
ATLANTIC COUNTY UTILITIES AUTHORITY NJ Gene Petitt 113 70 2 13
NOTABLE ACCOMPLISHMENTS The County opened a compressed natural gas (CNG) fueling station using $19 million in grant funding to build the facility along with the incremental costs of purchasing 15 CNG vehicles Also implemented green vehicle purchasing and anti-idling policies
AUGUSTA-RICHMOND COUNTY GA Ron Crowden 1265 1259 4 49
NOTABLE ACCOMPLISHMENTS Fleet management shifted procurement funding for public safety vehicles from the General Fund - Capital Outlay to Sales Tax (a shift of $12 million) increasing the number of public safety vehicles purchased over the next fi ve years Allowed contractor to insource repair work for local branch of Salvation Army
CITRUS COUNTY FL Michael Webster 397 165 1 12
NOTABLE ACCOMPLISHMENTS Began education and training program for all user departments within the County Recorded an example of a proper pre-trip inspection of a vehicle and heavy-equipment Also implemented ldquoContinuous Quality Improvementrdquo concept to encourage and promote a more business-like approach to fl eet
CITY OF ALCOA TN Steve Hillis 266 59 1 3
NOTABLE ACCOMPLISHMENTS Instituted an all-staff certifi cation policy for ASE certifi cations Initiated a monthly City-wide Fleet FOCUS report to the management of all user departments covering costs and operational effi ciencies
CITY OF AMES IA Paul Hinderaker 203 80 1 10
NOTABLE ACCOMPLISHMENTS Initiated a system to aggressively reduce past-due PM work allowing technicians to take responsibility for part of a list of overdue items Purchased new independently moveable vehicle lifts which reduces outsourcing work on large vehicles
CITY OF ANAHEIM CA Karl Hopfer 755 535 1 34
NOTABLE ACCOMPLISHMENTS Implemented monthly newsletter highlighting staff accomplishments and special activities as well as a second peer-based employee recognition program Staff training was increased to 18 hours per person minimum through use of in-house cross training and vendor-provided training
CITY OF BELLEVUE WA Peter Bednar 672 369 1 20
NOTABLE ACCOMPLISHMENTS In fi nal phase of $18 million shop modernization project increasing number of work bays per technician from 16 to 23 Utilized $530000 in grant money to help purchase 76 hybrid vehicles Upgraded to a Web-based fl eet management system and issued each technician a 10-inch laptop for ldquoon the fl yrdquo access to fl eet management system
CITY OF BOISE ID Craig Croner CPFP 890 409 5 15
NOTABLE ACCOMPLISHMENTS Completed fi rst year of fully centralized Mobile Fleet Equipment operations resulting in net savings for Parks Dept of 12 percent over 2009 Implemented a city-wide used-vehicle procurement contract Also implemented a centralized Web-based motor pool system at multiple locations around the City
CITY OF CHICAGO IL Patrick Harney 7862 3664 14 635
NOTABLE ACCOMPLISHMENTS Instituted a three-year light-duty vehicle reduction plan for a total end-of-project savings of approximately $1 million Added parts and service lines to new-vehicle and equipment purchase contracts allowing fl eet to receive maintenance services from same contractors from which the City purchases new vehicles and equipment
CITY OF CONCORD NC Daniel Nuckolls CAFM 797 84 1 12
NOTABLE ACCOMPLISHMENTS Introduced Intranet page that allows customers to request services online search work orders and view PM and cost information per vehicle Program was created in-house and at no cost Added fi rst ROUSH propane-powered truck to fl eet operating out of the City airport
CITY OF DURHAM NC Larry Cash 1357 345 3 52
NOTABLE ACCOMPLISHMENTS Embraced Cityrsquos ldquoCulture of Servicerdquo concept based on a three-prong approach service to the customer service to the community and service to the staff City promoted a customer appreciation day which included door prizes and a light breakfast
CITY OF EDMONTON AB Steve Rapanos 3731 697 13 640
NOTABLE ACCOMPLISHMENTS Built a transit bus garage with LEED Silver certifi cation obtained National Safety Mark certifi cation implemented a coolant management system changing the entire fl eet to long-life anti-freeze and engineered a portable detachable winch assembly for pulling ldquodeadrdquo vehicles onto a hoist
GF07_Directoryindd 28GF07_Directoryindd 28 7511 34428 PM7511 34428 PM
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GF05-2011
GF05-20fcs_fpindd 1 51811 32202 PM
GF07_Directoryindd 29GF07_Directoryindd 29 7511 34429 PM7511 34429 PM
30 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
GF0611gfx_sponsorsindd 1 51711 101722 AM
CITY OF FAIRFIELD CA David Renschler CPFP 261 139 1 14
NOTABLE ACCOMPLISHMENTS Installed new GFI Genfare electronic fare boxes on all 56 transit coaches in just three days The City imposed mandatory furlough of 26 days on City employees eliminating 23 vehicles due to under-utilization Also the City extended oil change intervals from 3000 to 5000 miles
CITY OF FARGO ND Harold Pederson 446 324 2 37
NOTABLE ACCOMPLISHMENTS Implemented bar coding of all inventory in both maintenance shops Scheduled four days of additional training in the inventory portion of the Cityrsquos fl eet management software for parts staff which are actively reviewing and liquidating seldom-used and obsolete parts inventory
CITY OF FT WAYNE IN Larry Campbell CPFP 1088 438 2 28
NOTABLE ACCOMPLISHMENTS Developed fi rst-of-its kind hybrid sewer jet truck working with International Eaton and Sewer Equipment of America Continued purchasing additional hybrid vehicles added new LED lights to fueling island for a 77-percent energy savings and removed lead wheel weights from tires for steel weights
CITY OF GOODYEAR AZ Richard Sweepe 354 16 1 6
NOTABLE ACCOMPLISHMENTS Conducted quarterly utilization reviews resulting in $185000 in savings due to removal of under-utilized units Re-purposed trucks from use by Water Division for an eighth of the cost of new vehicles Streamlined vehicle specifi cations
CITY OF HENDERSON NV Robert Murnane 1057 240 1 21
NOTABLE ACCOMPLISHMENTS Started a car-sharing motor pool at City Hall campus implemented the EJ Ward fuel management system at two main fuel locations revised vehicle replacement schedules implemented fl eet downsizing project and entered into joint service agreement with neighboring jurisdiction to handle police motorcycle maintenance
CITY OF IRVING TX Ramiro Lopez 803 127 2 19
NOTABLE ACCOMPLISHMENTS Enhanced communications among staff and customers with focus groups and frequent meetings Cost savings are being realized through fuel pricing fuel conservation and position responsibility enhancements Implemented technician accountability controls increasing performance and fl eet availability
CITY OF KAMLOOPS BC Ian Hammond 292 147 1 19
NOTABLE ACCOMPLISHMENTS Initiated a pilot program to explore hydrogen as an alternate fuel Contracted with a Vancouver Island-based company to install an on-demand hydrogen generator on one of the Cityrsquos service trucks Pilotrsquos initial results show dramatic decreases in CO2 and NOx Staff is certifi ed to perform hydrogen conversions
CITY OF LAKELAND FL Gary McLean CPFP 1088 190 1 30
NOTABLE ACCOMPLISHMENTS Rebuilt vehicle replacement process teaming with departmental leadership and Cityrsquos fl eet Utilization Management Committee (FUMC) Down-sized administrative vehicles reducing purchase and fuel costs Established new auction contract and one-time repair limits as well as $500 repair limit on ldquosparerdquo vehicles
CITY OF LITTLE ROCK AR Wendell Jones 1060 160 2 70
NOTABLE ACCOMPLISHMENTS Increased number of workstations to one cloud computer workstation per technician (from one or two in each shop) Recently began a self-evaluation and improvement plan utilizing Fleet Sentinel Management program
CITY OF LONG BEACH CA Leslie Horikawa 1591 68 8 85
NOTABLE ACCOMPLISHMENTS Implemented rigorous campaign to bring maintenance program to 94-percent completion rate reaching a high of 96 percent Keeping a cap on overtime expenditures and rotating staff and providing opportunities to gain skills in various positions Implementing a loaner pool program as part of a vehicle reduction plan
CITY OF MARIETTABLW GA Scott Lawler 557 104 1 14
NOTABLE ACCOMPLISHMENTS Established an internal online customer survey after vehicleequipment is repaired Focused on preparing and receiving a signed service level agreement (SLA) from Power Utility department which was completed within one year Purchased software allowing fl eet to upload latest service bulletin fi x for re-fl ashing a vehiclersquos ECU
CITY OF MESA AZ Peter Scarafi otti CDM CAFM CEM CPFP 1450 50 2 76
NOTABLE ACCOMPLISHMENTS Warranty Recovery Program is on track to recover more than $600000 in warranty YTD in 2011 recovering $433000 in 2010 Shop employees have more than 300 ASE certifi cations and City has received Clean Cities Coalition Clean Air award for past eight years
CITY OF MIAMI FL Jose Davila Sr 1951 178 1 67
NOTABLE ACCOMPLISHMENTS Improved employeemanagement relations Moved stockroom management in-house Took on yearly inspection of almost 500 commercial hauler trucks Changed the way the City gauges itrsquos employees productivity
CITY OF NEW YORK DCAS NY Stephen Weir 2127 80 0 9
NOTABLE ACCOMPLISHMENTS Spearheaded a number of green initiatives to established NYC as premier Green City in US including commitment to receive 50 Chevrolet Volts by June secure 10 of the fi rst Ford Transit Connect Electric vehicles and secure a no-cost two-year lease for 10 Navistar eStar electric trucks
CITY OF NEW YORK PARKS amp REC NY Keith Kerman 1863 774 8 60
NOTABLE ACCOMPLISHMENTS Completed Agencyrsquos second pilot of B-50 fuel this time for all diesel vehicles in Borough of Staten Island Parks uses B-20 in all vehicles Expecting delivery of fi ve Chevrolet Volts and fi ve Navistar Class 4 all-electric vans for use in playground repair two International hybrid buses and 11 Kenworth hybrid medium-duty trucks
CITY OF OCEANSIDE CA Jeffery Hart 458 25 1 14
NOTABLE ACCOMPLISHMENTS Underwent complete management and offi ce staff change Changed vehicle check-out processes after repairs cross-training staff in areas of emergency vehicles fi re apparatus off-road equipment and fabrication igniting new wave of training opportunities Also ramped up safety program and converted below-ground tanks to biodiesel
CITY OF ROANOKE VA Kenneth Bernard 600 250 1 25
NOTABLE ACCOMPLISHMENTS Implemented new equipment including a Versus scanner 450 kW standby generator Aerosol can recycling unit and nitrogen generator for tire service Also upgraded the shop to be WiFi capable Established positive sustainable maintenance practices and have developed a team with a solid culture
FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
GF07_Directoryindd 30GF07_Directoryindd 30 7511 34429 PM7511 34429 PM
Thank you to the 2011 Sponsors of
wwwGovFleetExpocom
GFX05
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MARK YOUR CALENDAR FOR NEXT YEAR
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05-0311
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PREMIER SPONSOR MAJOR SPONSORS
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32 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
PROTECT YOUR FLEET
GF0711auditindd 1 7111 92820 AM
CITY OF SAN ANTONIO TX Florencio Pena 3715 1075 7 171
NOTABLE ACCOMPLISHMENTS Installed automatic vehicle location (AVL) in approximately 250 Solid Waste Management automated side-loader trucks Currently reviewing equipment lifecycles for many vehicle classes In FY2010 City passed environmental ordinance requiring vehicle purchases to be the most environmentally responsible equipment available
CITY OF SANTA ANA CA Rick Longobart 900 300 1 36
NOTABLE ACCOMPLISHMENTS Developed a cohesive work unit and camaraderie to overcome fi nancial shortfalls City proved in-house maintenance was more cost effi cient than outsourcing functions Demonstrated a $500000 savings through utilization effi ciency and improved communication
CITY OF SUFFOLK VA Jason LaLonde 1100 250 1 22
NOTABLE ACCOMPLISHMENTS With support and assistance from Dept of Budget and Strategic Planning a fl eet chargeback methodology information session was presented to all internal and external customers detailing expense and revenue steam on all facets of fl eet management Outfi tted all recently purchased equipment with LED lighting for increased visibility
CITY OF TAMPA FL Tim Perry 2682 218 2 57
NOTABLE ACCOMPLISHMENTS Authored revised City-wide Vehicle Operations policy which includes provisions for anti-idling cell phone and tobacco use driver training etc Took on responsibility for Tampa Fire Rescuersquos non-combat vehicles and equipment in 2009 completing integration in 2010 Also utilized outside vendor for heavy-tire road calls
CITY OF TEMPE AZ Aaron Alvarado 800 250 2 30
NOTABLE ACCOMPLISHMENTS Implemented ldquoThe Four Disciplines of Execution (4DX)rdquo by Franklin Covey At the City manager level guidance was put out to initiate an internal operating system to begin to change the culture and mind-set of all City departments
CITY OF THOUSAND OAKS CA Larry McKinney 205 405 1 11
NOTABLE ACCOMPLISHMENTS Implemented the following recycled fi lters and anti-freeze used retread tires eliminated lead wheel weights installed new busvehicle wash that uses recycled water installed a 60000-lb bus lift reorganized fl eet warehouse initiated employee and customer service surveys and created online equipment purchase calendar
CITY OF VANCOUVER BC Doug Smith 1680 280 4 240
NOTABLE ACCOMPLISHMENTS Introduced a ldquoMake vs Buyrdquo policy to determine what work should be done in-house versus outsourced Participated in public and private fl eet benchmarking projects Analyzed key performance indicators (KPIs) through fl eet management reports Introduced new fl uid storage and electronic fl uid dispensing management system
CITY OF WILMINGTON DE Ed Stone 593 26 1 14
NOTABLE ACCOMPLISHMENTS Initiated ldquoFast Fleet Loanerrdquo pool program reduced fl eet size by 26 percent for $57000 fuel savings and $391000 capital expenditure savings lowered average fl eet age by one year resulting in $10000 approximate fuel savings lowered fl eetrsquos carbon footprint by replacing 30-percent of trash trucks and retrofi tting 27 additional trash and dump trucks
COLLIER COUNTY FL Daniel Croft 766 391 4 26
NOTABLE ACCOMPLISHMENTS Utilized totaled ambulance and transit bus for parts versus salvage saving more than $30000 in ambulance and $20000 in transit bus parts and components Built and opened vehicle washing system allowing fl eet to clean largest trucks and equipment Also one technician was selected as the State of Florida Bus Mechanic of the Year
COLORADO DEPT OF PERSONNEL ADMIN Kathy Nesbitt 6000 200 3 13
NOTABLE ACCOMPLISHMENTS Completed installation of State-owned E-85 pumps at the downtown Denver motor pool and designed and deployed E-85 tanks at three locations Currently coordinating deployment of 20 all-electric vehicles and developed a petroleum-reduction rebate program returning funds totaling $500000 to State user agencies
COUNTY OF RIVERSIDE CA Robert Howdyshell 4116 0 7 52
NOTABLE ACCOMPLISHMENTS Taking part in initiatives to lead to right-sizing the fl eet and reducing vehicle miles traveled Began right-sizing efforts in April 2010 with identifi cation of all under-utilized vehicles based on mileage versus repair costs totaling 298 vehicles removed from service and sold with 37 additional vehicles retired and sent to auction
COUNTY OF SONOMA CA David Head 1157 196 3 21
NOTABLE ACCOMPLISHMENTS Began process to outsource parts operation to NAPA IBS with no on-site staffi ng required due to use of NAPA and fl eet-based computers Costs were reduced 15-35 percent on most parts staffi ng costs were reduced by more than $230000 and the number of invoices processed per month was reduced from hundreds down to one
DAKOTA COUNTY MN Kevin Schlangen 242 74 1 12
NOTABLE ACCOMPLISHMENTS Developed and implemented fl eet operations and Fleet LockoutTagout procedure manuals as well as implemented Voyager fuel card program Constructed 55000 sq-ft fl eet storage addition to Empire campus with geothermal heating system Also expanded insourcing of fl eet services to three additional fl eets without additional staff
DISTRICT OF COLUMBIA WATER amp SEWER AUTHORITY OZ Fuller 583 1000 2 29
NOTABLE ACCOMPLISHMENTS Implemented green product purchasing and usage initiatives including vehicle lube touch-up paints brake cleaning sprays and other cleaning items Purchasing several electric charging stations for electric vehicle use and have FY-2011 vehicle purchase plans for at least 41 additional alternative-fuel vehicles
EUGENE WATER amp ELECTRIC BOARD OR Gary Lentsch 219 54 1 10
NOTABLE ACCOMPLISHMENTS One of the fi rst fl eets to measure hydraulic system ISO cleanliness and moisture while still on the vehicle Shop is currently being certifi ed toward LEEDrsquos Gold standard Implemented idle and fuel-reduction policy obtaining a 103-percent reduction in fossil fuel usage (over 2009) Also reduced take-home vehicles to on-call staff only
HARFORD COUNTY MD Warren Patrick 1015 123 2 22
NOTABLE ACCOMPLISHMENTS Dramatically increased revenue by implementing new surplus vehicle sales process The new process works not only for fl eet vehicles and equipment but offi ce furniture computers etc Utilize a 27-month historical database to maintain an optimum replacement and disposal schedule
FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
GF07_Directoryindd 32GF07_Directoryindd 32 7511 34435 PM7511 34435 PM
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GF0711auditindd 1 7111 92820 AMGF07_Directoryindd 33GF07_Directoryindd 33 7511 34437 PM7511 34437 PM
34 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
GF0611toolboxindd 1 51311 114257 AM
HOUSTON INDEPENDENT SCHOOL DISTRICT TX Mark Swackhamer 2068 60 6 150
NOTABLE ACCOMPLISHMENTS Increasing number of cameras on 647 buses from two to four All buses support and police vehicles will have telematics for a total count of 1910 units Adding particulate traps to a percentage of buses Also partnering with University of Houstonrsquos Texas Diesel Testing and Research Center on emerging emissions reduction technologies
IDAHO NATIONAL LABORATORY ITS Scott Wold 671 467 2 152
NOTABLE ACCOMPLISHMENTS Replaced almost 75 percent of fl eet with fl ex-fuel vehicles (FFVs) and put 20 new hybrid-electric sedans and SUVs into service for total of 47 hybrid vehicles Began renewing aging bus fl eet increasing fuel economy by 20 percent and carrying 1 additional passenger per vehicle Mini-motor coaches planned to improve fuel mileage by 50 percent
CITY OF INDIANAPOLIS IN John Williams 4397 905 3 106
NOTABLE ACCOMPLISHMENTS Used over 20 key performance indicators (KPIs) to manage 5300 vehicles and pieces of equipment focusing on fi ve areas daily fl eet availability PM and repair operations supply and services administrative operations and customer service Also currently employ 13 ASE Master technicians
JOINT BASE LEWIS MCCHORD FLEET OPERATION WA Michor Gentemann 62 3500 3 100
NOTABLE ACCOMPLISHMENTS Continued to improve fl eet management information system (FMIS) to track man hours spent servicing vehicles and to review the Military Expenditure Limit helping to estimate costs Implemented new inspection process that saves time by pre-evaluating a vehicle before its pulled out of service and brought into the repair shop
KING COUNTY FLEET ADMINISTRATION WA Jennifer Lindwall 1950 364 2 76
NOTABLE ACCOMPLISHMENTS Acquired several clean vehicles including a hybrid service truck that has netted a 30 percent improvement in fuel effi ciency and two hybrid bucket trucks The purchase was offset with $120500 in grants The County fl eet has been right-sized by eliminating 43 under-utilized vehicles and has increased the use of shared vehicles
KNOX COUNTY TN Phillip May 1113 217 2 20
NOTABLE ACCOMPLISHMENTS Reduced total expenditures by 4 percent total department charges by 6 percent fuel usage by 5 percent and parts inventory by 24 percent while increasing production by 6 percent and improved turnaround time by 8 percent The shop earned its second Automotive Service Excellence (ASE) Blue Seal Certifi cation
MONROE COUNTY NY Melvin Rose 940 160 1 17
NOTABLE ACCOMPLISHMENTS Cooperative public-private partnership with Rochester Institute of Technology served as the model for the recently approved E-15 by the federal government Green initiatives and inter-municipal cooperation has led to increase in use of green vehicles reduction of duplicate equipment and the construction of green fueling stations
MONTEREY COUNTY CA Thomas Abear 2074 85 5 18
NOTABLE ACCOMPLISHMENTS Increased the number of hybrids in the Countyrsquos fl eet including hybrid pickup trucks and introduced biodiesel and retired or retrofi tted nearly 100 percent of on-road diesel vehicles with particulate trap fi lters Gave staff additional training opportunities through use of in-house kiosk to access online courses
MONTGOMERY COUNTY MD DEPARTMENT OF GENERAL SERVICES
Millie Souders 2297 0 1 45
NOTABLE ACCOMPLISHMENTS Instituted a fl eet performance improvement program utilizing employee input These employee-driven ideas netted improvements in key performance requirements including increasing police vehicle and administration vehicle availability and preventive maintenance completed in 24 hours to 987 percent
NEW YORK CITY POLICE DEPARTMENT NY Gregory Dimesa 8067 0 13 453
NOTABLE ACCOMPLISHMENTS Developed a proactive preventive maintenance program which compares maintenance history with current fueling mileage showing a 1-percent overall decrease in out-of-service rate and a 12-percent reduction in vehicles requiring a tow The Department is acquiring 373 more hybrid vehicles to join the 477 already in service
NORTH DAKOTA DOT STATE FLEET SERVICES ND Paul Hanson 3329 0 8 11
NOTABLE ACCOMPLISHMENTS Switched to synthetic transmission fl uid in the heavy trucks with automatic transmissions cutting required fl uid changes per year by a third and saving an estimated 1200 gallons of transmission fl uid and 450 man hours per year Also switched to purchasing heavy trucks with synthetic gear lube saving an estimated 750 gallons annually
PALM BEACH COUNTY FLA Douglas Weichman CAFM 2141 1584 3 60
NOTABLE ACCOMPLISHMENTS Implemented replacement rating system that was above the established replacement guidelines and established low-utilization reports to help make asset reduction decisions and stretch lifecycles In addition began purchasing low-rolling resistance tires and BOLT-brand locks for utility-type vehicles to help with key control
PALM BEACH COUNTY SHERIFFrsquoS OFFICE FL Alan Lane 2500 1300 3 32
NOTABLE ACCOMPLISHMENTS Increased focus on deputy safety with tires and brakes replaced on pursuit-type vehciles on a more regular basis eg if tires are worn to 532nds or brake pads are less than 6mm Repair intervals have been increased to a four month 4000 mile schedule saving about $400000 in the Departmentrsquos annual budget
PASCO COUNTY BOARD OF COUNTY COMMISSIONERS FL
Stephen McNaughton CAFM 966 920 3 39
NOTABLE ACCOMPLISHMENTS Implemented a Generator Task Force Program to align generator procurement disposal maintenance fueling and to maintain awareness of generator actions or agreements that impact County interests The fl eet uses a Specifi cation Committee as part of the process of procuring vehicles and equipment for the County
PRINCE GEORGErsquoS COUNTY MD Richard Hilmer 3243 12 2 57
NOTABLE ACCOMPLISHMENTS Due to a 20-percent reduction in staff caused by the recession the fl eet had to turn to upfi tting contractors to outfi t its latest group purchase of police vehicles Following this model 328 police vehicles were outfi tted for a savings of over $460000 in 2011 alone
PRINCE WILLIAM COUNTY VA Matthew Villareale 1107 177 1 35
NOTABLE ACCOMPLISHMENTS Fleet management increased its review of performance data and trends including the length of time by department that each vehicle has been in for service allowing for trending and shifting of priorities The fl eet maintained its E3 (Exemplary Environmental Enterprise) status with the Environmental Excellence Program
FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
GF07_Directoryindd 34GF07_Directoryindd 34 7511 34437 PM7511 34437 PM
USE THE FLEET TOOLBOX TO
Compare your eet using a bull robust benchmarking tool Analyze labor rates bull Reduce vehicle downtimebull Benchmark staf ng against similarly sized eetsbull Ensure JIT inventory processesbull Determine facility size requirementsbull Project employee and labor costsbull Network con dentially with other eet managersbull Review RFP samples and policy manualsbull Join a community of professionals with challenges bull similar to your own at www eettoolboxcom
Ensure JIT inventory processesbull
USE THE FLEET TOOLBOX TO
Compare your eet using a bullrobust benchmarking toolAnalyze labor rates bullReduce vehicle downtimebullBenchmark staf ng against similarly sized eetsbull
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GF Toolbox concept FINALindd 1 51311 110342 AM
GF0611toolboxindd 1 51311 114257 AMGF07_Directoryindd 35GF07_Directoryindd 35 7511 34439 PM7511 34439 PM
36 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
wwwfleetcertificationcom
Certify Your Fleet Operation
GF0711certificationindd 1 7111 100056 AM
RICHLAND COUNTY SC William Peters 1147 106 1 24
NOTABLE ACCOMPLISHMENTS Provides weekly fl eet status report to County administrators about vehicle availability and preventive maintenance services performed The fl eet division was instrumental in the development of the Countyrsquos Air Quality policy
SALT RIVER PROJECT AZ Jim Wood 1945 207 6 86
NOTABLE ACCOMPLISHMENTS By using fuel hedging the Department has remained close to its projected budget despite the volatility of the market Transportation Services was 3-percent under budget due in part to staff reductions and careful budget management
SAN ANTONIO WATER SYSTEM TX David Kilbourne 450 724 5 49
NOTABLE ACCOMPLISHMENTS Implemented a fuel card test program allowing drivers to use commercial stations and a GPS test program to monitor location and vehicle operations Set up a sewer cleaning equipment preparation team increasing line cleaning crew time by 40 minutes each day
SANDIA NATIONAL LABORATORIES FLEET SERVICES NM
Mark Crawford 808 2050 4 47
NOTABLE ACCOMPLISHMENTS Received the 2010 GreenGov Presidential Award for involvement in developing constructing and testing a solar-powered cart Uses a driving simulator to help train drivers through a series of computer-generated real-world scenarios
SKOOKUM FORT RILEYGSA WA Michael Powell 1211 380 1 7
NOTABLE ACCOMPLISHMENTS Introduced electric vehicles for use low-mileage use Provides detailed fl eet information to managers including VIN license tag information and the last preventive maintenance date
SNOHOMISH CO PUBLIC WORKS FLEET MGT DIV WA
Allen Mitchell 896 393 3 49
NOTABLE ACCOMPLISHMENTS Sold and redeployed 75 under-utilized vehicles reducing fl eet expenses by $827863 Reduced GHG emissions by 85 percent increasing the Departmentrsquos Evergreen Fleets program rating from a three- to four-star rating on the fi ve-star scale
STATE OF DELAWARE FLEET SERVICES DE Terry Barton 2344 0 0 37
NOTABLE ACCOMPLISHMENTS Because it has no operating repair or fueling facilities Fleet Services provides vehicles for $2645 per day including fuel maintenance 247 roadside assistance EZ Pass and GPS tracking Upgrades to the central operation system will increase ability to make reservations via the Internet freeing up fl eet resources
STATE OF GEORGIA DEPT OF ADMINISTRATIVE SERVICES GA
Ed Finnegan 21670 228 146 4
NOTABLE ACCOMPLISHMENTS Rolled out the ARI Insights Vehicle Mgmt System four months ahead of schedule Arranged to have a permanent rental car from Enterprise placed at state agency that did not qualify for an additional vehicle for a savings of $10000 a 23 percent drop from fees spent the previous years for the rental and staff pick-up and drop-off time
STATE OF KENTUCKY KY Forrest Banta 4723 0 1 28
NOTABLE ACCOMPLISHMENTS As part of the governorrsquos Smart Government Initiative the division is reviewing vehicle usage the possibility of self-insurance revising the take-home vehicle policy and establishing a short-termdaily rental contract The division purchased 125 alternative-fuel vehicles for an average increase in fuel economy of 55 mpg
TOWN OF BUCKEYE AZ Michael DePaulo 231 45 1 5
NOTABLE ACCOMPLISHMENTS Made the decision to outsource on-callafter-hours service for a total cost of $263 a savings of more than $13000 from the previous year Established a motor pool that included eight vehicles for all Town departments
UNIVERSITY OF CALIFORNIA DAVIS CA Richard Battersby 1000 300 1 26
NOTABLE ACCOMPLISHMENTS Through careful analysis and planning lowered operating expenses by 17 percent or $12 million To assist its customers and leadership the department developed an extensive array of fl eet metrics and reports designed to better enable vehicle and transportation decisions
UNIVERSITY OF WASHINGTON WA Jolie Tahara 653 0 1 18
NOTABLE ACCOMPLISHMENTS Reduced the number of yearly scheduled preventive maintenance visits by 30 percent with an overall fl eet availability of 95 percent Fleet services purchased fi ve hybrid step-vans and one hybrid paratransit shuttle to reduce both operating costs and CO2 emissions
VEHICLE AND TRAVEL SERVICES DEPARTMENT OF TECHNOLOGY MANAGEMENT amp BUDGET STATE OF
MICHIGAN MIJoyce Van Coevering 6910 308 1 32
NOTABLE ACCOMPLISHMENTS Streamlined the motor pool reservation system giving users 24-hour access to VTS vehicles The system FleetCommander tracks real-time utilization and displays graphs gauges online forms and a wide variety of reports based on consistent normalized data
WAKE COUNTY NC Thomas Kuryla 873 90 1 15
NOTABLE ACCOMPLISHMENTS Implemented a fuel management software system which allows employees to fi ll up without a fuel card and prevents misuse of County resources The system also collects data through the vehicle OBD connection such as odometer readings idle time run time and OBD codes
WASHINGTON STARE DEPARTMENT OF TRANSPORTATION (WSDOT) WA
Greg Hansen 2314 1354 37 209
NOTABLE ACCOMPLISHMENTS Adjusted its preventive maintenance schedules using fuel consumption as the basis for service rather than time as part of its efforts to reduce agency emissions by 15 percent of 2005 levels by 2020 Has implemented back-up camera and in-cab audible warning device technologies to improve safety and prevent equipment damage
ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
GF07_Directoryindd 36GF07_Directoryindd 36 7511 34439 PM7511 34439 PM
wwwfleetcertificationcomwwwfleetcertificationcom
in partnership with
GF05
-4311
Certify Your Fleet Operation
GF0711certificationindd 1 7111 100056 AMGF07_Directoryindd 37GF07_Directoryindd 37 7511 34442 PM7511 34442 PM
38 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
AFFB11gfcindd 1 52711 74645 AM
2011 lsquo100 BEST FLEETrsquo JUDGESThe pool of judges for the 2011 100 Best Fleets spent countless hours reviewing applications following up with
nominees and lending their expertise to the program This yearrsquos judges were
2011 ELITE FLEETSThis prestigious award is given to the No 1 fl eet winners from the previous four years
which are still meeting the highest standards in fl eet excellence
2010 NO 1 FLEET CITY OF TROY MICH
2008 amp 2009 NO 1 FLEETHILLSBOROUGH COUNTY FLA
2007 NO 1 FLEETVOLUSIA COUNTY FLA
GEORGE BAKERDirector of Central Services
Volusia County Fla MARILYN RAWLINGSFleet Manager
Lee County Fla
MF
SAMUEL LAMERATOSuperintendent of Fleet MaintenanceCity of Troy Mich
STEVE RILEYDirector of Fleet OperationsCity of Coral Gables Fla
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or call (800) 576 - 8788
OCTOBER 3-4 2011Gaylord Texan bull Grapevine TXThe Green Fleet Conference amp Expo is the only event which focuses
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government arena make room in your calendar for this must-attend event
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40 Government Fleet JulyAugust 2011
PUBLIC FORUM By Mike Antich
Why do many in senior
management or elect-
ed offi cials not listen
to their fl eet managers I know
many may dispute this asser-
tion but the reality is that many
public sector fl eet managers do
not have the ear of their manage-
ment and elected offi cials
Herersquos a real-world case in
point One fl eet manager relat-
ed to me that his management
hired an outside consultant to
analyze the performance of
the municipal fl eet and submit
recommendations for improve-
ment The fl eet manager relat-
ing this story to me is held in
high esteem by his peers and
has been very proactive Over
the past several years he made
detailed recommendations on
how to improve the Cityrsquos fl eet
operations however his recom-
mendations fell on deaf ears
When the consulting company
issued its follow-up report it
was enthusiastically received by
management and the city coun-
cil What was distressing to the
fl eet manager is that the consul-
tant recommended exactly what
he had recommended earlier
Why did his recommendations
fall on deaf ears while the al-
most identical recommenda-
tions made by the consultant
were met with enthusiasm
This dilemma is not solely
restricted to fl eet managers
The same complaint is heard
from in-house IT personnel
staff attorneys et al One reason
is that some management value
an outside opinion which
presumably is not vested to
a particular outcome These
proponents argue that a
consultant can offer a different
more objective perspective
about how a problem can be
solved Also consultants are
exposed to a variety of operations
and different methods used to
deal with the same issues facing
your operation But this theory
falls apart when the consultantrsquos
recommendations are identical
to the in-house manager and
one is accepted over the other
The reality is it is a deeper issue
of management not listening
to its in-house subject-matter
experts
Herersquos another example from
a different fl eet manager which
illustrates this point
ldquoMy outfi t hired an outside
consulting company to perform
a fi nancial and operational au-
dit When completing the audit
the consultant wrote a review
The opening comment in the
fi nal review was lsquoYour fl eet is
operating well under benchmark
averagesrsquo They then went on to
make further cost-saving rec-
ommendations After the review
meeting I sent several e-mails
to my reporting offi cials with a
single note lsquoWe paid this outfi t
how much to tell us thisrsquordquo
This fl eet manager went
on to summarize what is at the
heart of this problem ldquoMy point
is what a shame that manage-
ment all the way up the line
wonrsquot ask (then listen to) the
people who know their jobs as to
what would be good actions and
practices to take for operational
cost savings Of course this ap-
plies to all departments and not
just fl eet operations The bottom
line is when will management
learn to listenrdquo
However the blame isnrsquot all
one-sided In the fi nal analysis
many fl eet managers do a very
poor job in elevating their pro-
fessional stature in the eyes of
senior management The sad re-
ality is that if you donrsquot take the
lead in defi ning your expertise as
a professional fl eet manager and
showcasing your value to the
management team someone else
will do so which is often errone-
ous and the source of mispercep-
tions about your capabilities
UNDER-APPRECIATIONThese are turbulent times
for public sector fl eet managers
Many fl eet managers are under-
appreciated by user groups se-
nior management and elected
offi cials Sometimes the fl eet
manager is at fault because he or
she does a poor job of promoting
themselves and their department
to management When money is
scarce and budgets are tight or
need to be cut fl eet managers
quickly fi nd themselves on the
radar screen of elected offi cials
the local news media and tax-
payer watchdog groups
How do you prove you are
doing a good job You may think
you manage a well-run fl eet but
do you have the metrics to sub-
stantiate this assertion If you
can quantify the performance
of your operation to manage-
ment and elected offi cials they
are more likely to appreciate the
value of the service provided
However this lack of un-
derstanding by management is
often the root of inquiries that
put fl eet managers on the defen-
sive attempting to justify their
performance Fleet managers
should not assume management
understands their business and
knows they are doing a good job
If you want to demonstrate you
are competitive you need to de-
velop and measure on an ongo-
ing basis specifi c performance
metrics valuable to your user de-
partments that are available for
review by all interested parties
In todayrsquos weak tax base
fl eet managers can save taxpay-
er dollars by implementing ef-
fective fl eet policy maximizing
fl eet utilization right-sizing the
fl eet optimizing user depart-
ment productivity all while re-
ducing operating expenses The
sad part is that many fl eet man-
agers are not vocal about their
achievements and management
is not fully cognizant of their
contributions to achieving these
goals Fleet managers must be
viewed as valuable members of
the overall management team if
for no other reason than the fact
that they are managing tens of
millions of dollars of taxpayer
assets used to provide the ser-
vices taxpayers demand
Irsquoll admit that I too am mys-
tifi ed by the under-appreciation
of many fl eet managers I am
continually impressed by the
caliber of todayrsquos public sector
fl eet managers and how they
overcome the challenges they
face day-in and day-out Each
year fl eet managers and their
teams struggle to do more with
less money Perhaps it is be-
cause the personalities of many
fl eet managers who are humble
by nature and not prone to self-
promotion
It is high-time senior man-
agement and elected offi cials
realize the value of their fl eet
managers and utilize this ex-
pertise to its fullest extent My
message to senior management
is a simple one Listen to your
fl eet manager
Let me know what you think
mikeantichbobitcom
MESSAGE TO MANAGEMENTLISTEN TO YOUR FLEET MANAGER
GF07_Editindd 40GF07_Editindd 40 7511 32203 PM7511 32203 PM
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Propane autogas fuel systems by ROUSH CleanTech let you operate on a price-stable North American-
sourced fuel with no engine modifications required That means yoursquoll get all the benefits of propane
autogas with no compromises in your vehiclersquos factory warranty protection
PERFORMANCE IDENTICAL
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FUEL COSTS 30 LESS
EMISSIONS 60 LESS
PROPANE AUTOGAS VS GASOLINE
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UPFITS AVAILABLE
THE ZERO COMPROMISE ALTERNATIVE FUEL SOLUTION
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- GOVF_991_NO_BOX
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INVERS Mobility Solutions bull 6047421145 bull 8663080091
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GF07_Directoryindd 27GF07_Directoryindd 27 7511 34427 PM7511 34427 PM
28 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
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THE FOLLOWING FLEETS LISTED ALPHABETICALLY HAVE BEEN JUDGED AMONG THE 100 BEST FLEETS IN THE NORTH AMERICA
FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
ALACHUA COUNTY FL Ray Griffi n CPM 306 416 2 16
NOTABLE ACCOMPLISHMENTS Implemented ldquo20-percent by 2010 Reduction Planrdquo demonstrating how the County can reduce fuel consumption by 20 percent by 2020 Created Fleet Management Comprehensive Plan an administrative procedure booklet that outlines policies and fl eet management practices and reduced take-home vehicles by 52 percent
ALAMEDA COUNTY CA Doug Bond 1093 0 3 13
NOTABLE ACCOMPLISHMENTS Wrote and implemented new County Ordinance that updated and enhanced vehicle-use polices Reduced fl eet by 80 under-utilized vehicles (7-percent reduction) and replaced 29 vehicles with alternative-fuel units for a savings of $741129 for this fi scal year
ARAPAHOE COUNTY CO Randy Campbell 357 483 2 20
NOTABLE ACCOMPLISHMENTS Initiated full electronic pre- and post-trip inspection program for units that require inspection under Federal Motor Carrier Safety Administration (FMCSA) and Colorado state law The system enables a ldquorepair-before-failurerdquo strategy that lowers operating costs and increases compliance
ATLANTIC COUNTY UTILITIES AUTHORITY NJ Gene Petitt 113 70 2 13
NOTABLE ACCOMPLISHMENTS The County opened a compressed natural gas (CNG) fueling station using $19 million in grant funding to build the facility along with the incremental costs of purchasing 15 CNG vehicles Also implemented green vehicle purchasing and anti-idling policies
AUGUSTA-RICHMOND COUNTY GA Ron Crowden 1265 1259 4 49
NOTABLE ACCOMPLISHMENTS Fleet management shifted procurement funding for public safety vehicles from the General Fund - Capital Outlay to Sales Tax (a shift of $12 million) increasing the number of public safety vehicles purchased over the next fi ve years Allowed contractor to insource repair work for local branch of Salvation Army
CITRUS COUNTY FL Michael Webster 397 165 1 12
NOTABLE ACCOMPLISHMENTS Began education and training program for all user departments within the County Recorded an example of a proper pre-trip inspection of a vehicle and heavy-equipment Also implemented ldquoContinuous Quality Improvementrdquo concept to encourage and promote a more business-like approach to fl eet
CITY OF ALCOA TN Steve Hillis 266 59 1 3
NOTABLE ACCOMPLISHMENTS Instituted an all-staff certifi cation policy for ASE certifi cations Initiated a monthly City-wide Fleet FOCUS report to the management of all user departments covering costs and operational effi ciencies
CITY OF AMES IA Paul Hinderaker 203 80 1 10
NOTABLE ACCOMPLISHMENTS Initiated a system to aggressively reduce past-due PM work allowing technicians to take responsibility for part of a list of overdue items Purchased new independently moveable vehicle lifts which reduces outsourcing work on large vehicles
CITY OF ANAHEIM CA Karl Hopfer 755 535 1 34
NOTABLE ACCOMPLISHMENTS Implemented monthly newsletter highlighting staff accomplishments and special activities as well as a second peer-based employee recognition program Staff training was increased to 18 hours per person minimum through use of in-house cross training and vendor-provided training
CITY OF BELLEVUE WA Peter Bednar 672 369 1 20
NOTABLE ACCOMPLISHMENTS In fi nal phase of $18 million shop modernization project increasing number of work bays per technician from 16 to 23 Utilized $530000 in grant money to help purchase 76 hybrid vehicles Upgraded to a Web-based fl eet management system and issued each technician a 10-inch laptop for ldquoon the fl yrdquo access to fl eet management system
CITY OF BOISE ID Craig Croner CPFP 890 409 5 15
NOTABLE ACCOMPLISHMENTS Completed fi rst year of fully centralized Mobile Fleet Equipment operations resulting in net savings for Parks Dept of 12 percent over 2009 Implemented a city-wide used-vehicle procurement contract Also implemented a centralized Web-based motor pool system at multiple locations around the City
CITY OF CHICAGO IL Patrick Harney 7862 3664 14 635
NOTABLE ACCOMPLISHMENTS Instituted a three-year light-duty vehicle reduction plan for a total end-of-project savings of approximately $1 million Added parts and service lines to new-vehicle and equipment purchase contracts allowing fl eet to receive maintenance services from same contractors from which the City purchases new vehicles and equipment
CITY OF CONCORD NC Daniel Nuckolls CAFM 797 84 1 12
NOTABLE ACCOMPLISHMENTS Introduced Intranet page that allows customers to request services online search work orders and view PM and cost information per vehicle Program was created in-house and at no cost Added fi rst ROUSH propane-powered truck to fl eet operating out of the City airport
CITY OF DURHAM NC Larry Cash 1357 345 3 52
NOTABLE ACCOMPLISHMENTS Embraced Cityrsquos ldquoCulture of Servicerdquo concept based on a three-prong approach service to the customer service to the community and service to the staff City promoted a customer appreciation day which included door prizes and a light breakfast
CITY OF EDMONTON AB Steve Rapanos 3731 697 13 640
NOTABLE ACCOMPLISHMENTS Built a transit bus garage with LEED Silver certifi cation obtained National Safety Mark certifi cation implemented a coolant management system changing the entire fl eet to long-life anti-freeze and engineered a portable detachable winch assembly for pulling ldquodeadrdquo vehicles onto a hoist
GF07_Directoryindd 28GF07_Directoryindd 28 7511 34428 PM7511 34428 PM
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GF05-2011
GF05-20fcs_fpindd 1 51811 32202 PM
GF07_Directoryindd 29GF07_Directoryindd 29 7511 34429 PM7511 34429 PM
30 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
GF0611gfx_sponsorsindd 1 51711 101722 AM
CITY OF FAIRFIELD CA David Renschler CPFP 261 139 1 14
NOTABLE ACCOMPLISHMENTS Installed new GFI Genfare electronic fare boxes on all 56 transit coaches in just three days The City imposed mandatory furlough of 26 days on City employees eliminating 23 vehicles due to under-utilization Also the City extended oil change intervals from 3000 to 5000 miles
CITY OF FARGO ND Harold Pederson 446 324 2 37
NOTABLE ACCOMPLISHMENTS Implemented bar coding of all inventory in both maintenance shops Scheduled four days of additional training in the inventory portion of the Cityrsquos fl eet management software for parts staff which are actively reviewing and liquidating seldom-used and obsolete parts inventory
CITY OF FT WAYNE IN Larry Campbell CPFP 1088 438 2 28
NOTABLE ACCOMPLISHMENTS Developed fi rst-of-its kind hybrid sewer jet truck working with International Eaton and Sewer Equipment of America Continued purchasing additional hybrid vehicles added new LED lights to fueling island for a 77-percent energy savings and removed lead wheel weights from tires for steel weights
CITY OF GOODYEAR AZ Richard Sweepe 354 16 1 6
NOTABLE ACCOMPLISHMENTS Conducted quarterly utilization reviews resulting in $185000 in savings due to removal of under-utilized units Re-purposed trucks from use by Water Division for an eighth of the cost of new vehicles Streamlined vehicle specifi cations
CITY OF HENDERSON NV Robert Murnane 1057 240 1 21
NOTABLE ACCOMPLISHMENTS Started a car-sharing motor pool at City Hall campus implemented the EJ Ward fuel management system at two main fuel locations revised vehicle replacement schedules implemented fl eet downsizing project and entered into joint service agreement with neighboring jurisdiction to handle police motorcycle maintenance
CITY OF IRVING TX Ramiro Lopez 803 127 2 19
NOTABLE ACCOMPLISHMENTS Enhanced communications among staff and customers with focus groups and frequent meetings Cost savings are being realized through fuel pricing fuel conservation and position responsibility enhancements Implemented technician accountability controls increasing performance and fl eet availability
CITY OF KAMLOOPS BC Ian Hammond 292 147 1 19
NOTABLE ACCOMPLISHMENTS Initiated a pilot program to explore hydrogen as an alternate fuel Contracted with a Vancouver Island-based company to install an on-demand hydrogen generator on one of the Cityrsquos service trucks Pilotrsquos initial results show dramatic decreases in CO2 and NOx Staff is certifi ed to perform hydrogen conversions
CITY OF LAKELAND FL Gary McLean CPFP 1088 190 1 30
NOTABLE ACCOMPLISHMENTS Rebuilt vehicle replacement process teaming with departmental leadership and Cityrsquos fl eet Utilization Management Committee (FUMC) Down-sized administrative vehicles reducing purchase and fuel costs Established new auction contract and one-time repair limits as well as $500 repair limit on ldquosparerdquo vehicles
CITY OF LITTLE ROCK AR Wendell Jones 1060 160 2 70
NOTABLE ACCOMPLISHMENTS Increased number of workstations to one cloud computer workstation per technician (from one or two in each shop) Recently began a self-evaluation and improvement plan utilizing Fleet Sentinel Management program
CITY OF LONG BEACH CA Leslie Horikawa 1591 68 8 85
NOTABLE ACCOMPLISHMENTS Implemented rigorous campaign to bring maintenance program to 94-percent completion rate reaching a high of 96 percent Keeping a cap on overtime expenditures and rotating staff and providing opportunities to gain skills in various positions Implementing a loaner pool program as part of a vehicle reduction plan
CITY OF MARIETTABLW GA Scott Lawler 557 104 1 14
NOTABLE ACCOMPLISHMENTS Established an internal online customer survey after vehicleequipment is repaired Focused on preparing and receiving a signed service level agreement (SLA) from Power Utility department which was completed within one year Purchased software allowing fl eet to upload latest service bulletin fi x for re-fl ashing a vehiclersquos ECU
CITY OF MESA AZ Peter Scarafi otti CDM CAFM CEM CPFP 1450 50 2 76
NOTABLE ACCOMPLISHMENTS Warranty Recovery Program is on track to recover more than $600000 in warranty YTD in 2011 recovering $433000 in 2010 Shop employees have more than 300 ASE certifi cations and City has received Clean Cities Coalition Clean Air award for past eight years
CITY OF MIAMI FL Jose Davila Sr 1951 178 1 67
NOTABLE ACCOMPLISHMENTS Improved employeemanagement relations Moved stockroom management in-house Took on yearly inspection of almost 500 commercial hauler trucks Changed the way the City gauges itrsquos employees productivity
CITY OF NEW YORK DCAS NY Stephen Weir 2127 80 0 9
NOTABLE ACCOMPLISHMENTS Spearheaded a number of green initiatives to established NYC as premier Green City in US including commitment to receive 50 Chevrolet Volts by June secure 10 of the fi rst Ford Transit Connect Electric vehicles and secure a no-cost two-year lease for 10 Navistar eStar electric trucks
CITY OF NEW YORK PARKS amp REC NY Keith Kerman 1863 774 8 60
NOTABLE ACCOMPLISHMENTS Completed Agencyrsquos second pilot of B-50 fuel this time for all diesel vehicles in Borough of Staten Island Parks uses B-20 in all vehicles Expecting delivery of fi ve Chevrolet Volts and fi ve Navistar Class 4 all-electric vans for use in playground repair two International hybrid buses and 11 Kenworth hybrid medium-duty trucks
CITY OF OCEANSIDE CA Jeffery Hart 458 25 1 14
NOTABLE ACCOMPLISHMENTS Underwent complete management and offi ce staff change Changed vehicle check-out processes after repairs cross-training staff in areas of emergency vehicles fi re apparatus off-road equipment and fabrication igniting new wave of training opportunities Also ramped up safety program and converted below-ground tanks to biodiesel
CITY OF ROANOKE VA Kenneth Bernard 600 250 1 25
NOTABLE ACCOMPLISHMENTS Implemented new equipment including a Versus scanner 450 kW standby generator Aerosol can recycling unit and nitrogen generator for tire service Also upgraded the shop to be WiFi capable Established positive sustainable maintenance practices and have developed a team with a solid culture
FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
GF07_Directoryindd 30GF07_Directoryindd 30 7511 34429 PM7511 34429 PM
Thank you to the 2011 Sponsors of
wwwGovFleetExpocom
GFX05
-0311
MARK YOUR CALENDAR FOR NEXT YEAR
June 18-20 2012Colorado Convention CenterDenver CO
05-0311
LEAD SPONSORS
GENERAL SPONSORS
ASSOCIATION PARTNERS
PREMIER SPONSOR MAJOR SPONSORS
GF0611gfx_sponsorsindd 1 51711 101722 AMGF07_Directoryindd 31GF07_Directoryindd 31 7511 34435 PM7511 34435 PM
32 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
PROTECT YOUR FLEET
GF0711auditindd 1 7111 92820 AM
CITY OF SAN ANTONIO TX Florencio Pena 3715 1075 7 171
NOTABLE ACCOMPLISHMENTS Installed automatic vehicle location (AVL) in approximately 250 Solid Waste Management automated side-loader trucks Currently reviewing equipment lifecycles for many vehicle classes In FY2010 City passed environmental ordinance requiring vehicle purchases to be the most environmentally responsible equipment available
CITY OF SANTA ANA CA Rick Longobart 900 300 1 36
NOTABLE ACCOMPLISHMENTS Developed a cohesive work unit and camaraderie to overcome fi nancial shortfalls City proved in-house maintenance was more cost effi cient than outsourcing functions Demonstrated a $500000 savings through utilization effi ciency and improved communication
CITY OF SUFFOLK VA Jason LaLonde 1100 250 1 22
NOTABLE ACCOMPLISHMENTS With support and assistance from Dept of Budget and Strategic Planning a fl eet chargeback methodology information session was presented to all internal and external customers detailing expense and revenue steam on all facets of fl eet management Outfi tted all recently purchased equipment with LED lighting for increased visibility
CITY OF TAMPA FL Tim Perry 2682 218 2 57
NOTABLE ACCOMPLISHMENTS Authored revised City-wide Vehicle Operations policy which includes provisions for anti-idling cell phone and tobacco use driver training etc Took on responsibility for Tampa Fire Rescuersquos non-combat vehicles and equipment in 2009 completing integration in 2010 Also utilized outside vendor for heavy-tire road calls
CITY OF TEMPE AZ Aaron Alvarado 800 250 2 30
NOTABLE ACCOMPLISHMENTS Implemented ldquoThe Four Disciplines of Execution (4DX)rdquo by Franklin Covey At the City manager level guidance was put out to initiate an internal operating system to begin to change the culture and mind-set of all City departments
CITY OF THOUSAND OAKS CA Larry McKinney 205 405 1 11
NOTABLE ACCOMPLISHMENTS Implemented the following recycled fi lters and anti-freeze used retread tires eliminated lead wheel weights installed new busvehicle wash that uses recycled water installed a 60000-lb bus lift reorganized fl eet warehouse initiated employee and customer service surveys and created online equipment purchase calendar
CITY OF VANCOUVER BC Doug Smith 1680 280 4 240
NOTABLE ACCOMPLISHMENTS Introduced a ldquoMake vs Buyrdquo policy to determine what work should be done in-house versus outsourced Participated in public and private fl eet benchmarking projects Analyzed key performance indicators (KPIs) through fl eet management reports Introduced new fl uid storage and electronic fl uid dispensing management system
CITY OF WILMINGTON DE Ed Stone 593 26 1 14
NOTABLE ACCOMPLISHMENTS Initiated ldquoFast Fleet Loanerrdquo pool program reduced fl eet size by 26 percent for $57000 fuel savings and $391000 capital expenditure savings lowered average fl eet age by one year resulting in $10000 approximate fuel savings lowered fl eetrsquos carbon footprint by replacing 30-percent of trash trucks and retrofi tting 27 additional trash and dump trucks
COLLIER COUNTY FL Daniel Croft 766 391 4 26
NOTABLE ACCOMPLISHMENTS Utilized totaled ambulance and transit bus for parts versus salvage saving more than $30000 in ambulance and $20000 in transit bus parts and components Built and opened vehicle washing system allowing fl eet to clean largest trucks and equipment Also one technician was selected as the State of Florida Bus Mechanic of the Year
COLORADO DEPT OF PERSONNEL ADMIN Kathy Nesbitt 6000 200 3 13
NOTABLE ACCOMPLISHMENTS Completed installation of State-owned E-85 pumps at the downtown Denver motor pool and designed and deployed E-85 tanks at three locations Currently coordinating deployment of 20 all-electric vehicles and developed a petroleum-reduction rebate program returning funds totaling $500000 to State user agencies
COUNTY OF RIVERSIDE CA Robert Howdyshell 4116 0 7 52
NOTABLE ACCOMPLISHMENTS Taking part in initiatives to lead to right-sizing the fl eet and reducing vehicle miles traveled Began right-sizing efforts in April 2010 with identifi cation of all under-utilized vehicles based on mileage versus repair costs totaling 298 vehicles removed from service and sold with 37 additional vehicles retired and sent to auction
COUNTY OF SONOMA CA David Head 1157 196 3 21
NOTABLE ACCOMPLISHMENTS Began process to outsource parts operation to NAPA IBS with no on-site staffi ng required due to use of NAPA and fl eet-based computers Costs were reduced 15-35 percent on most parts staffi ng costs were reduced by more than $230000 and the number of invoices processed per month was reduced from hundreds down to one
DAKOTA COUNTY MN Kevin Schlangen 242 74 1 12
NOTABLE ACCOMPLISHMENTS Developed and implemented fl eet operations and Fleet LockoutTagout procedure manuals as well as implemented Voyager fuel card program Constructed 55000 sq-ft fl eet storage addition to Empire campus with geothermal heating system Also expanded insourcing of fl eet services to three additional fl eets without additional staff
DISTRICT OF COLUMBIA WATER amp SEWER AUTHORITY OZ Fuller 583 1000 2 29
NOTABLE ACCOMPLISHMENTS Implemented green product purchasing and usage initiatives including vehicle lube touch-up paints brake cleaning sprays and other cleaning items Purchasing several electric charging stations for electric vehicle use and have FY-2011 vehicle purchase plans for at least 41 additional alternative-fuel vehicles
EUGENE WATER amp ELECTRIC BOARD OR Gary Lentsch 219 54 1 10
NOTABLE ACCOMPLISHMENTS One of the fi rst fl eets to measure hydraulic system ISO cleanliness and moisture while still on the vehicle Shop is currently being certifi ed toward LEEDrsquos Gold standard Implemented idle and fuel-reduction policy obtaining a 103-percent reduction in fossil fuel usage (over 2009) Also reduced take-home vehicles to on-call staff only
HARFORD COUNTY MD Warren Patrick 1015 123 2 22
NOTABLE ACCOMPLISHMENTS Dramatically increased revenue by implementing new surplus vehicle sales process The new process works not only for fl eet vehicles and equipment but offi ce furniture computers etc Utilize a 27-month historical database to maintain an optimum replacement and disposal schedule
FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
GF07_Directoryindd 32GF07_Directoryindd 32 7511 34435 PM7511 34435 PM
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GF0711auditindd 1 7111 92820 AMGF07_Directoryindd 33GF07_Directoryindd 33 7511 34437 PM7511 34437 PM
34 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
GF0611toolboxindd 1 51311 114257 AM
HOUSTON INDEPENDENT SCHOOL DISTRICT TX Mark Swackhamer 2068 60 6 150
NOTABLE ACCOMPLISHMENTS Increasing number of cameras on 647 buses from two to four All buses support and police vehicles will have telematics for a total count of 1910 units Adding particulate traps to a percentage of buses Also partnering with University of Houstonrsquos Texas Diesel Testing and Research Center on emerging emissions reduction technologies
IDAHO NATIONAL LABORATORY ITS Scott Wold 671 467 2 152
NOTABLE ACCOMPLISHMENTS Replaced almost 75 percent of fl eet with fl ex-fuel vehicles (FFVs) and put 20 new hybrid-electric sedans and SUVs into service for total of 47 hybrid vehicles Began renewing aging bus fl eet increasing fuel economy by 20 percent and carrying 1 additional passenger per vehicle Mini-motor coaches planned to improve fuel mileage by 50 percent
CITY OF INDIANAPOLIS IN John Williams 4397 905 3 106
NOTABLE ACCOMPLISHMENTS Used over 20 key performance indicators (KPIs) to manage 5300 vehicles and pieces of equipment focusing on fi ve areas daily fl eet availability PM and repair operations supply and services administrative operations and customer service Also currently employ 13 ASE Master technicians
JOINT BASE LEWIS MCCHORD FLEET OPERATION WA Michor Gentemann 62 3500 3 100
NOTABLE ACCOMPLISHMENTS Continued to improve fl eet management information system (FMIS) to track man hours spent servicing vehicles and to review the Military Expenditure Limit helping to estimate costs Implemented new inspection process that saves time by pre-evaluating a vehicle before its pulled out of service and brought into the repair shop
KING COUNTY FLEET ADMINISTRATION WA Jennifer Lindwall 1950 364 2 76
NOTABLE ACCOMPLISHMENTS Acquired several clean vehicles including a hybrid service truck that has netted a 30 percent improvement in fuel effi ciency and two hybrid bucket trucks The purchase was offset with $120500 in grants The County fl eet has been right-sized by eliminating 43 under-utilized vehicles and has increased the use of shared vehicles
KNOX COUNTY TN Phillip May 1113 217 2 20
NOTABLE ACCOMPLISHMENTS Reduced total expenditures by 4 percent total department charges by 6 percent fuel usage by 5 percent and parts inventory by 24 percent while increasing production by 6 percent and improved turnaround time by 8 percent The shop earned its second Automotive Service Excellence (ASE) Blue Seal Certifi cation
MONROE COUNTY NY Melvin Rose 940 160 1 17
NOTABLE ACCOMPLISHMENTS Cooperative public-private partnership with Rochester Institute of Technology served as the model for the recently approved E-15 by the federal government Green initiatives and inter-municipal cooperation has led to increase in use of green vehicles reduction of duplicate equipment and the construction of green fueling stations
MONTEREY COUNTY CA Thomas Abear 2074 85 5 18
NOTABLE ACCOMPLISHMENTS Increased the number of hybrids in the Countyrsquos fl eet including hybrid pickup trucks and introduced biodiesel and retired or retrofi tted nearly 100 percent of on-road diesel vehicles with particulate trap fi lters Gave staff additional training opportunities through use of in-house kiosk to access online courses
MONTGOMERY COUNTY MD DEPARTMENT OF GENERAL SERVICES
Millie Souders 2297 0 1 45
NOTABLE ACCOMPLISHMENTS Instituted a fl eet performance improvement program utilizing employee input These employee-driven ideas netted improvements in key performance requirements including increasing police vehicle and administration vehicle availability and preventive maintenance completed in 24 hours to 987 percent
NEW YORK CITY POLICE DEPARTMENT NY Gregory Dimesa 8067 0 13 453
NOTABLE ACCOMPLISHMENTS Developed a proactive preventive maintenance program which compares maintenance history with current fueling mileage showing a 1-percent overall decrease in out-of-service rate and a 12-percent reduction in vehicles requiring a tow The Department is acquiring 373 more hybrid vehicles to join the 477 already in service
NORTH DAKOTA DOT STATE FLEET SERVICES ND Paul Hanson 3329 0 8 11
NOTABLE ACCOMPLISHMENTS Switched to synthetic transmission fl uid in the heavy trucks with automatic transmissions cutting required fl uid changes per year by a third and saving an estimated 1200 gallons of transmission fl uid and 450 man hours per year Also switched to purchasing heavy trucks with synthetic gear lube saving an estimated 750 gallons annually
PALM BEACH COUNTY FLA Douglas Weichman CAFM 2141 1584 3 60
NOTABLE ACCOMPLISHMENTS Implemented replacement rating system that was above the established replacement guidelines and established low-utilization reports to help make asset reduction decisions and stretch lifecycles In addition began purchasing low-rolling resistance tires and BOLT-brand locks for utility-type vehicles to help with key control
PALM BEACH COUNTY SHERIFFrsquoS OFFICE FL Alan Lane 2500 1300 3 32
NOTABLE ACCOMPLISHMENTS Increased focus on deputy safety with tires and brakes replaced on pursuit-type vehciles on a more regular basis eg if tires are worn to 532nds or brake pads are less than 6mm Repair intervals have been increased to a four month 4000 mile schedule saving about $400000 in the Departmentrsquos annual budget
PASCO COUNTY BOARD OF COUNTY COMMISSIONERS FL
Stephen McNaughton CAFM 966 920 3 39
NOTABLE ACCOMPLISHMENTS Implemented a Generator Task Force Program to align generator procurement disposal maintenance fueling and to maintain awareness of generator actions or agreements that impact County interests The fl eet uses a Specifi cation Committee as part of the process of procuring vehicles and equipment for the County
PRINCE GEORGErsquoS COUNTY MD Richard Hilmer 3243 12 2 57
NOTABLE ACCOMPLISHMENTS Due to a 20-percent reduction in staff caused by the recession the fl eet had to turn to upfi tting contractors to outfi t its latest group purchase of police vehicles Following this model 328 police vehicles were outfi tted for a savings of over $460000 in 2011 alone
PRINCE WILLIAM COUNTY VA Matthew Villareale 1107 177 1 35
NOTABLE ACCOMPLISHMENTS Fleet management increased its review of performance data and trends including the length of time by department that each vehicle has been in for service allowing for trending and shifting of priorities The fl eet maintained its E3 (Exemplary Environmental Enterprise) status with the Environmental Excellence Program
FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
GF07_Directoryindd 34GF07_Directoryindd 34 7511 34437 PM7511 34437 PM
USE THE FLEET TOOLBOX TO
Compare your eet using a bull robust benchmarking tool Analyze labor rates bull Reduce vehicle downtimebull Benchmark staf ng against similarly sized eetsbull Ensure JIT inventory processesbull Determine facility size requirementsbull Project employee and labor costsbull Network con dentially with other eet managersbull Review RFP samples and policy manualsbull Join a community of professionals with challenges bull similar to your own at www eettoolboxcom
Ensure JIT inventory processesbull
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Compare your eet using a bullrobust benchmarking toolAnalyze labor rates bullReduce vehicle downtimebullBenchmark staf ng against similarly sized eetsbull
INTRODUCING
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DEVELOPED BY
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36 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
wwwfleetcertificationcom
Certify Your Fleet Operation
GF0711certificationindd 1 7111 100056 AM
RICHLAND COUNTY SC William Peters 1147 106 1 24
NOTABLE ACCOMPLISHMENTS Provides weekly fl eet status report to County administrators about vehicle availability and preventive maintenance services performed The fl eet division was instrumental in the development of the Countyrsquos Air Quality policy
SALT RIVER PROJECT AZ Jim Wood 1945 207 6 86
NOTABLE ACCOMPLISHMENTS By using fuel hedging the Department has remained close to its projected budget despite the volatility of the market Transportation Services was 3-percent under budget due in part to staff reductions and careful budget management
SAN ANTONIO WATER SYSTEM TX David Kilbourne 450 724 5 49
NOTABLE ACCOMPLISHMENTS Implemented a fuel card test program allowing drivers to use commercial stations and a GPS test program to monitor location and vehicle operations Set up a sewer cleaning equipment preparation team increasing line cleaning crew time by 40 minutes each day
SANDIA NATIONAL LABORATORIES FLEET SERVICES NM
Mark Crawford 808 2050 4 47
NOTABLE ACCOMPLISHMENTS Received the 2010 GreenGov Presidential Award for involvement in developing constructing and testing a solar-powered cart Uses a driving simulator to help train drivers through a series of computer-generated real-world scenarios
SKOOKUM FORT RILEYGSA WA Michael Powell 1211 380 1 7
NOTABLE ACCOMPLISHMENTS Introduced electric vehicles for use low-mileage use Provides detailed fl eet information to managers including VIN license tag information and the last preventive maintenance date
SNOHOMISH CO PUBLIC WORKS FLEET MGT DIV WA
Allen Mitchell 896 393 3 49
NOTABLE ACCOMPLISHMENTS Sold and redeployed 75 under-utilized vehicles reducing fl eet expenses by $827863 Reduced GHG emissions by 85 percent increasing the Departmentrsquos Evergreen Fleets program rating from a three- to four-star rating on the fi ve-star scale
STATE OF DELAWARE FLEET SERVICES DE Terry Barton 2344 0 0 37
NOTABLE ACCOMPLISHMENTS Because it has no operating repair or fueling facilities Fleet Services provides vehicles for $2645 per day including fuel maintenance 247 roadside assistance EZ Pass and GPS tracking Upgrades to the central operation system will increase ability to make reservations via the Internet freeing up fl eet resources
STATE OF GEORGIA DEPT OF ADMINISTRATIVE SERVICES GA
Ed Finnegan 21670 228 146 4
NOTABLE ACCOMPLISHMENTS Rolled out the ARI Insights Vehicle Mgmt System four months ahead of schedule Arranged to have a permanent rental car from Enterprise placed at state agency that did not qualify for an additional vehicle for a savings of $10000 a 23 percent drop from fees spent the previous years for the rental and staff pick-up and drop-off time
STATE OF KENTUCKY KY Forrest Banta 4723 0 1 28
NOTABLE ACCOMPLISHMENTS As part of the governorrsquos Smart Government Initiative the division is reviewing vehicle usage the possibility of self-insurance revising the take-home vehicle policy and establishing a short-termdaily rental contract The division purchased 125 alternative-fuel vehicles for an average increase in fuel economy of 55 mpg
TOWN OF BUCKEYE AZ Michael DePaulo 231 45 1 5
NOTABLE ACCOMPLISHMENTS Made the decision to outsource on-callafter-hours service for a total cost of $263 a savings of more than $13000 from the previous year Established a motor pool that included eight vehicles for all Town departments
UNIVERSITY OF CALIFORNIA DAVIS CA Richard Battersby 1000 300 1 26
NOTABLE ACCOMPLISHMENTS Through careful analysis and planning lowered operating expenses by 17 percent or $12 million To assist its customers and leadership the department developed an extensive array of fl eet metrics and reports designed to better enable vehicle and transportation decisions
UNIVERSITY OF WASHINGTON WA Jolie Tahara 653 0 1 18
NOTABLE ACCOMPLISHMENTS Reduced the number of yearly scheduled preventive maintenance visits by 30 percent with an overall fl eet availability of 95 percent Fleet services purchased fi ve hybrid step-vans and one hybrid paratransit shuttle to reduce both operating costs and CO2 emissions
VEHICLE AND TRAVEL SERVICES DEPARTMENT OF TECHNOLOGY MANAGEMENT amp BUDGET STATE OF
MICHIGAN MIJoyce Van Coevering 6910 308 1 32
NOTABLE ACCOMPLISHMENTS Streamlined the motor pool reservation system giving users 24-hour access to VTS vehicles The system FleetCommander tracks real-time utilization and displays graphs gauges online forms and a wide variety of reports based on consistent normalized data
WAKE COUNTY NC Thomas Kuryla 873 90 1 15
NOTABLE ACCOMPLISHMENTS Implemented a fuel management software system which allows employees to fi ll up without a fuel card and prevents misuse of County resources The system also collects data through the vehicle OBD connection such as odometer readings idle time run time and OBD codes
WASHINGTON STARE DEPARTMENT OF TRANSPORTATION (WSDOT) WA
Greg Hansen 2314 1354 37 209
NOTABLE ACCOMPLISHMENTS Adjusted its preventive maintenance schedules using fuel consumption as the basis for service rather than time as part of its efforts to reduce agency emissions by 15 percent of 2005 levels by 2020 Has implemented back-up camera and in-cab audible warning device technologies to improve safety and prevent equipment damage
ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
GF07_Directoryindd 36GF07_Directoryindd 36 7511 34439 PM7511 34439 PM
wwwfleetcertificationcomwwwfleetcertificationcom
in partnership with
GF05
-4311
Certify Your Fleet Operation
GF0711certificationindd 1 7111 100056 AMGF07_Directoryindd 37GF07_Directoryindd 37 7511 34442 PM7511 34442 PM
38 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
AFFB11gfcindd 1 52711 74645 AM
2011 lsquo100 BEST FLEETrsquo JUDGESThe pool of judges for the 2011 100 Best Fleets spent countless hours reviewing applications following up with
nominees and lending their expertise to the program This yearrsquos judges were
2011 ELITE FLEETSThis prestigious award is given to the No 1 fl eet winners from the previous four years
which are still meeting the highest standards in fl eet excellence
2010 NO 1 FLEET CITY OF TROY MICH
2008 amp 2009 NO 1 FLEETHILLSBOROUGH COUNTY FLA
2007 NO 1 FLEETVOLUSIA COUNTY FLA
GEORGE BAKERDirector of Central Services
Volusia County Fla MARILYN RAWLINGSFleet Manager
Lee County Fla
MF
SAMUEL LAMERATOSuperintendent of Fleet MaintenanceCity of Troy Mich
STEVE RILEYDirector of Fleet OperationsCity of Coral Gables Fla
GF07_Directoryindd 38GF07_Directoryindd 38 7511 34443 PM7511 34443 PM
Register Now at wwwGreenFleetConferencecom
or call (800) 576 - 8788
OCTOBER 3-4 2011Gaylord Texan bull Grapevine TXThe Green Fleet Conference amp Expo is the only event which focuses
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40 Government Fleet JulyAugust 2011
PUBLIC FORUM By Mike Antich
Why do many in senior
management or elect-
ed offi cials not listen
to their fl eet managers I know
many may dispute this asser-
tion but the reality is that many
public sector fl eet managers do
not have the ear of their manage-
ment and elected offi cials
Herersquos a real-world case in
point One fl eet manager relat-
ed to me that his management
hired an outside consultant to
analyze the performance of
the municipal fl eet and submit
recommendations for improve-
ment The fl eet manager relat-
ing this story to me is held in
high esteem by his peers and
has been very proactive Over
the past several years he made
detailed recommendations on
how to improve the Cityrsquos fl eet
operations however his recom-
mendations fell on deaf ears
When the consulting company
issued its follow-up report it
was enthusiastically received by
management and the city coun-
cil What was distressing to the
fl eet manager is that the consul-
tant recommended exactly what
he had recommended earlier
Why did his recommendations
fall on deaf ears while the al-
most identical recommenda-
tions made by the consultant
were met with enthusiasm
This dilemma is not solely
restricted to fl eet managers
The same complaint is heard
from in-house IT personnel
staff attorneys et al One reason
is that some management value
an outside opinion which
presumably is not vested to
a particular outcome These
proponents argue that a
consultant can offer a different
more objective perspective
about how a problem can be
solved Also consultants are
exposed to a variety of operations
and different methods used to
deal with the same issues facing
your operation But this theory
falls apart when the consultantrsquos
recommendations are identical
to the in-house manager and
one is accepted over the other
The reality is it is a deeper issue
of management not listening
to its in-house subject-matter
experts
Herersquos another example from
a different fl eet manager which
illustrates this point
ldquoMy outfi t hired an outside
consulting company to perform
a fi nancial and operational au-
dit When completing the audit
the consultant wrote a review
The opening comment in the
fi nal review was lsquoYour fl eet is
operating well under benchmark
averagesrsquo They then went on to
make further cost-saving rec-
ommendations After the review
meeting I sent several e-mails
to my reporting offi cials with a
single note lsquoWe paid this outfi t
how much to tell us thisrsquordquo
This fl eet manager went
on to summarize what is at the
heart of this problem ldquoMy point
is what a shame that manage-
ment all the way up the line
wonrsquot ask (then listen to) the
people who know their jobs as to
what would be good actions and
practices to take for operational
cost savings Of course this ap-
plies to all departments and not
just fl eet operations The bottom
line is when will management
learn to listenrdquo
However the blame isnrsquot all
one-sided In the fi nal analysis
many fl eet managers do a very
poor job in elevating their pro-
fessional stature in the eyes of
senior management The sad re-
ality is that if you donrsquot take the
lead in defi ning your expertise as
a professional fl eet manager and
showcasing your value to the
management team someone else
will do so which is often errone-
ous and the source of mispercep-
tions about your capabilities
UNDER-APPRECIATIONThese are turbulent times
for public sector fl eet managers
Many fl eet managers are under-
appreciated by user groups se-
nior management and elected
offi cials Sometimes the fl eet
manager is at fault because he or
she does a poor job of promoting
themselves and their department
to management When money is
scarce and budgets are tight or
need to be cut fl eet managers
quickly fi nd themselves on the
radar screen of elected offi cials
the local news media and tax-
payer watchdog groups
How do you prove you are
doing a good job You may think
you manage a well-run fl eet but
do you have the metrics to sub-
stantiate this assertion If you
can quantify the performance
of your operation to manage-
ment and elected offi cials they
are more likely to appreciate the
value of the service provided
However this lack of un-
derstanding by management is
often the root of inquiries that
put fl eet managers on the defen-
sive attempting to justify their
performance Fleet managers
should not assume management
understands their business and
knows they are doing a good job
If you want to demonstrate you
are competitive you need to de-
velop and measure on an ongo-
ing basis specifi c performance
metrics valuable to your user de-
partments that are available for
review by all interested parties
In todayrsquos weak tax base
fl eet managers can save taxpay-
er dollars by implementing ef-
fective fl eet policy maximizing
fl eet utilization right-sizing the
fl eet optimizing user depart-
ment productivity all while re-
ducing operating expenses The
sad part is that many fl eet man-
agers are not vocal about their
achievements and management
is not fully cognizant of their
contributions to achieving these
goals Fleet managers must be
viewed as valuable members of
the overall management team if
for no other reason than the fact
that they are managing tens of
millions of dollars of taxpayer
assets used to provide the ser-
vices taxpayers demand
Irsquoll admit that I too am mys-
tifi ed by the under-appreciation
of many fl eet managers I am
continually impressed by the
caliber of todayrsquos public sector
fl eet managers and how they
overcome the challenges they
face day-in and day-out Each
year fl eet managers and their
teams struggle to do more with
less money Perhaps it is be-
cause the personalities of many
fl eet managers who are humble
by nature and not prone to self-
promotion
It is high-time senior man-
agement and elected offi cials
realize the value of their fl eet
managers and utilize this ex-
pertise to its fullest extent My
message to senior management
is a simple one Listen to your
fl eet manager
Let me know what you think
mikeantichbobitcom
MESSAGE TO MANAGEMENTLISTEN TO YOUR FLEET MANAGER
GF07_Editindd 40GF07_Editindd 40 7511 32203 PM7511 32203 PM
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and with 60 fewer emissions mdash thanks to ROUSH CleanTech Liquid Propane Injection fuel systems
Propane autogas fuel systems by ROUSH CleanTech let you operate on a price-stable North American-
sourced fuel with no engine modifications required That means yoursquoll get all the benefits of propane
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PERFORMANCE IDENTICAL
VEHICLE WARRANTY IDENTICAL
FUEL COSTS 30 LESS
EMISSIONS 60 LESS
PROPANE AUTOGAS VS GASOLINE
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20075 ndash 2008 2009 ndash 2010 2009 ndash Newer 2009 ndash Newer 2009 ndash NewerFord F-150 Ford F-250 F-350 Ford E-150 E-250 E-350 Ford E-350 DRW Cutaway Ford E-450 DRW Cutaway(54L V8) (54L V8) (54L V8) (54L V8) (68L V10)
UPFITS AVAILABLE
THE ZERO COMPROMISE ALTERNATIVE FUEL SOLUTION
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28 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
GF05-20fcs_fpindd 1 51811 32202 PM
THE FOLLOWING FLEETS LISTED ALPHABETICALLY HAVE BEEN JUDGED AMONG THE 100 BEST FLEETS IN THE NORTH AMERICA
FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
ALACHUA COUNTY FL Ray Griffi n CPM 306 416 2 16
NOTABLE ACCOMPLISHMENTS Implemented ldquo20-percent by 2010 Reduction Planrdquo demonstrating how the County can reduce fuel consumption by 20 percent by 2020 Created Fleet Management Comprehensive Plan an administrative procedure booklet that outlines policies and fl eet management practices and reduced take-home vehicles by 52 percent
ALAMEDA COUNTY CA Doug Bond 1093 0 3 13
NOTABLE ACCOMPLISHMENTS Wrote and implemented new County Ordinance that updated and enhanced vehicle-use polices Reduced fl eet by 80 under-utilized vehicles (7-percent reduction) and replaced 29 vehicles with alternative-fuel units for a savings of $741129 for this fi scal year
ARAPAHOE COUNTY CO Randy Campbell 357 483 2 20
NOTABLE ACCOMPLISHMENTS Initiated full electronic pre- and post-trip inspection program for units that require inspection under Federal Motor Carrier Safety Administration (FMCSA) and Colorado state law The system enables a ldquorepair-before-failurerdquo strategy that lowers operating costs and increases compliance
ATLANTIC COUNTY UTILITIES AUTHORITY NJ Gene Petitt 113 70 2 13
NOTABLE ACCOMPLISHMENTS The County opened a compressed natural gas (CNG) fueling station using $19 million in grant funding to build the facility along with the incremental costs of purchasing 15 CNG vehicles Also implemented green vehicle purchasing and anti-idling policies
AUGUSTA-RICHMOND COUNTY GA Ron Crowden 1265 1259 4 49
NOTABLE ACCOMPLISHMENTS Fleet management shifted procurement funding for public safety vehicles from the General Fund - Capital Outlay to Sales Tax (a shift of $12 million) increasing the number of public safety vehicles purchased over the next fi ve years Allowed contractor to insource repair work for local branch of Salvation Army
CITRUS COUNTY FL Michael Webster 397 165 1 12
NOTABLE ACCOMPLISHMENTS Began education and training program for all user departments within the County Recorded an example of a proper pre-trip inspection of a vehicle and heavy-equipment Also implemented ldquoContinuous Quality Improvementrdquo concept to encourage and promote a more business-like approach to fl eet
CITY OF ALCOA TN Steve Hillis 266 59 1 3
NOTABLE ACCOMPLISHMENTS Instituted an all-staff certifi cation policy for ASE certifi cations Initiated a monthly City-wide Fleet FOCUS report to the management of all user departments covering costs and operational effi ciencies
CITY OF AMES IA Paul Hinderaker 203 80 1 10
NOTABLE ACCOMPLISHMENTS Initiated a system to aggressively reduce past-due PM work allowing technicians to take responsibility for part of a list of overdue items Purchased new independently moveable vehicle lifts which reduces outsourcing work on large vehicles
CITY OF ANAHEIM CA Karl Hopfer 755 535 1 34
NOTABLE ACCOMPLISHMENTS Implemented monthly newsletter highlighting staff accomplishments and special activities as well as a second peer-based employee recognition program Staff training was increased to 18 hours per person minimum through use of in-house cross training and vendor-provided training
CITY OF BELLEVUE WA Peter Bednar 672 369 1 20
NOTABLE ACCOMPLISHMENTS In fi nal phase of $18 million shop modernization project increasing number of work bays per technician from 16 to 23 Utilized $530000 in grant money to help purchase 76 hybrid vehicles Upgraded to a Web-based fl eet management system and issued each technician a 10-inch laptop for ldquoon the fl yrdquo access to fl eet management system
CITY OF BOISE ID Craig Croner CPFP 890 409 5 15
NOTABLE ACCOMPLISHMENTS Completed fi rst year of fully centralized Mobile Fleet Equipment operations resulting in net savings for Parks Dept of 12 percent over 2009 Implemented a city-wide used-vehicle procurement contract Also implemented a centralized Web-based motor pool system at multiple locations around the City
CITY OF CHICAGO IL Patrick Harney 7862 3664 14 635
NOTABLE ACCOMPLISHMENTS Instituted a three-year light-duty vehicle reduction plan for a total end-of-project savings of approximately $1 million Added parts and service lines to new-vehicle and equipment purchase contracts allowing fl eet to receive maintenance services from same contractors from which the City purchases new vehicles and equipment
CITY OF CONCORD NC Daniel Nuckolls CAFM 797 84 1 12
NOTABLE ACCOMPLISHMENTS Introduced Intranet page that allows customers to request services online search work orders and view PM and cost information per vehicle Program was created in-house and at no cost Added fi rst ROUSH propane-powered truck to fl eet operating out of the City airport
CITY OF DURHAM NC Larry Cash 1357 345 3 52
NOTABLE ACCOMPLISHMENTS Embraced Cityrsquos ldquoCulture of Servicerdquo concept based on a three-prong approach service to the customer service to the community and service to the staff City promoted a customer appreciation day which included door prizes and a light breakfast
CITY OF EDMONTON AB Steve Rapanos 3731 697 13 640
NOTABLE ACCOMPLISHMENTS Built a transit bus garage with LEED Silver certifi cation obtained National Safety Mark certifi cation implemented a coolant management system changing the entire fl eet to long-life anti-freeze and engineered a portable detachable winch assembly for pulling ldquodeadrdquo vehicles onto a hoist
GF07_Directoryindd 28GF07_Directoryindd 28 7511 34428 PM7511 34428 PM
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GF05-20fcs_fpindd 1 51811 32202 PM
GF07_Directoryindd 29GF07_Directoryindd 29 7511 34429 PM7511 34429 PM
30 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
GF0611gfx_sponsorsindd 1 51711 101722 AM
CITY OF FAIRFIELD CA David Renschler CPFP 261 139 1 14
NOTABLE ACCOMPLISHMENTS Installed new GFI Genfare electronic fare boxes on all 56 transit coaches in just three days The City imposed mandatory furlough of 26 days on City employees eliminating 23 vehicles due to under-utilization Also the City extended oil change intervals from 3000 to 5000 miles
CITY OF FARGO ND Harold Pederson 446 324 2 37
NOTABLE ACCOMPLISHMENTS Implemented bar coding of all inventory in both maintenance shops Scheduled four days of additional training in the inventory portion of the Cityrsquos fl eet management software for parts staff which are actively reviewing and liquidating seldom-used and obsolete parts inventory
CITY OF FT WAYNE IN Larry Campbell CPFP 1088 438 2 28
NOTABLE ACCOMPLISHMENTS Developed fi rst-of-its kind hybrid sewer jet truck working with International Eaton and Sewer Equipment of America Continued purchasing additional hybrid vehicles added new LED lights to fueling island for a 77-percent energy savings and removed lead wheel weights from tires for steel weights
CITY OF GOODYEAR AZ Richard Sweepe 354 16 1 6
NOTABLE ACCOMPLISHMENTS Conducted quarterly utilization reviews resulting in $185000 in savings due to removal of under-utilized units Re-purposed trucks from use by Water Division for an eighth of the cost of new vehicles Streamlined vehicle specifi cations
CITY OF HENDERSON NV Robert Murnane 1057 240 1 21
NOTABLE ACCOMPLISHMENTS Started a car-sharing motor pool at City Hall campus implemented the EJ Ward fuel management system at two main fuel locations revised vehicle replacement schedules implemented fl eet downsizing project and entered into joint service agreement with neighboring jurisdiction to handle police motorcycle maintenance
CITY OF IRVING TX Ramiro Lopez 803 127 2 19
NOTABLE ACCOMPLISHMENTS Enhanced communications among staff and customers with focus groups and frequent meetings Cost savings are being realized through fuel pricing fuel conservation and position responsibility enhancements Implemented technician accountability controls increasing performance and fl eet availability
CITY OF KAMLOOPS BC Ian Hammond 292 147 1 19
NOTABLE ACCOMPLISHMENTS Initiated a pilot program to explore hydrogen as an alternate fuel Contracted with a Vancouver Island-based company to install an on-demand hydrogen generator on one of the Cityrsquos service trucks Pilotrsquos initial results show dramatic decreases in CO2 and NOx Staff is certifi ed to perform hydrogen conversions
CITY OF LAKELAND FL Gary McLean CPFP 1088 190 1 30
NOTABLE ACCOMPLISHMENTS Rebuilt vehicle replacement process teaming with departmental leadership and Cityrsquos fl eet Utilization Management Committee (FUMC) Down-sized administrative vehicles reducing purchase and fuel costs Established new auction contract and one-time repair limits as well as $500 repair limit on ldquosparerdquo vehicles
CITY OF LITTLE ROCK AR Wendell Jones 1060 160 2 70
NOTABLE ACCOMPLISHMENTS Increased number of workstations to one cloud computer workstation per technician (from one or two in each shop) Recently began a self-evaluation and improvement plan utilizing Fleet Sentinel Management program
CITY OF LONG BEACH CA Leslie Horikawa 1591 68 8 85
NOTABLE ACCOMPLISHMENTS Implemented rigorous campaign to bring maintenance program to 94-percent completion rate reaching a high of 96 percent Keeping a cap on overtime expenditures and rotating staff and providing opportunities to gain skills in various positions Implementing a loaner pool program as part of a vehicle reduction plan
CITY OF MARIETTABLW GA Scott Lawler 557 104 1 14
NOTABLE ACCOMPLISHMENTS Established an internal online customer survey after vehicleequipment is repaired Focused on preparing and receiving a signed service level agreement (SLA) from Power Utility department which was completed within one year Purchased software allowing fl eet to upload latest service bulletin fi x for re-fl ashing a vehiclersquos ECU
CITY OF MESA AZ Peter Scarafi otti CDM CAFM CEM CPFP 1450 50 2 76
NOTABLE ACCOMPLISHMENTS Warranty Recovery Program is on track to recover more than $600000 in warranty YTD in 2011 recovering $433000 in 2010 Shop employees have more than 300 ASE certifi cations and City has received Clean Cities Coalition Clean Air award for past eight years
CITY OF MIAMI FL Jose Davila Sr 1951 178 1 67
NOTABLE ACCOMPLISHMENTS Improved employeemanagement relations Moved stockroom management in-house Took on yearly inspection of almost 500 commercial hauler trucks Changed the way the City gauges itrsquos employees productivity
CITY OF NEW YORK DCAS NY Stephen Weir 2127 80 0 9
NOTABLE ACCOMPLISHMENTS Spearheaded a number of green initiatives to established NYC as premier Green City in US including commitment to receive 50 Chevrolet Volts by June secure 10 of the fi rst Ford Transit Connect Electric vehicles and secure a no-cost two-year lease for 10 Navistar eStar electric trucks
CITY OF NEW YORK PARKS amp REC NY Keith Kerman 1863 774 8 60
NOTABLE ACCOMPLISHMENTS Completed Agencyrsquos second pilot of B-50 fuel this time for all diesel vehicles in Borough of Staten Island Parks uses B-20 in all vehicles Expecting delivery of fi ve Chevrolet Volts and fi ve Navistar Class 4 all-electric vans for use in playground repair two International hybrid buses and 11 Kenworth hybrid medium-duty trucks
CITY OF OCEANSIDE CA Jeffery Hart 458 25 1 14
NOTABLE ACCOMPLISHMENTS Underwent complete management and offi ce staff change Changed vehicle check-out processes after repairs cross-training staff in areas of emergency vehicles fi re apparatus off-road equipment and fabrication igniting new wave of training opportunities Also ramped up safety program and converted below-ground tanks to biodiesel
CITY OF ROANOKE VA Kenneth Bernard 600 250 1 25
NOTABLE ACCOMPLISHMENTS Implemented new equipment including a Versus scanner 450 kW standby generator Aerosol can recycling unit and nitrogen generator for tire service Also upgraded the shop to be WiFi capable Established positive sustainable maintenance practices and have developed a team with a solid culture
FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
GF07_Directoryindd 30GF07_Directoryindd 30 7511 34429 PM7511 34429 PM
Thank you to the 2011 Sponsors of
wwwGovFleetExpocom
GFX05
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MARK YOUR CALENDAR FOR NEXT YEAR
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32 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
PROTECT YOUR FLEET
GF0711auditindd 1 7111 92820 AM
CITY OF SAN ANTONIO TX Florencio Pena 3715 1075 7 171
NOTABLE ACCOMPLISHMENTS Installed automatic vehicle location (AVL) in approximately 250 Solid Waste Management automated side-loader trucks Currently reviewing equipment lifecycles for many vehicle classes In FY2010 City passed environmental ordinance requiring vehicle purchases to be the most environmentally responsible equipment available
CITY OF SANTA ANA CA Rick Longobart 900 300 1 36
NOTABLE ACCOMPLISHMENTS Developed a cohesive work unit and camaraderie to overcome fi nancial shortfalls City proved in-house maintenance was more cost effi cient than outsourcing functions Demonstrated a $500000 savings through utilization effi ciency and improved communication
CITY OF SUFFOLK VA Jason LaLonde 1100 250 1 22
NOTABLE ACCOMPLISHMENTS With support and assistance from Dept of Budget and Strategic Planning a fl eet chargeback methodology information session was presented to all internal and external customers detailing expense and revenue steam on all facets of fl eet management Outfi tted all recently purchased equipment with LED lighting for increased visibility
CITY OF TAMPA FL Tim Perry 2682 218 2 57
NOTABLE ACCOMPLISHMENTS Authored revised City-wide Vehicle Operations policy which includes provisions for anti-idling cell phone and tobacco use driver training etc Took on responsibility for Tampa Fire Rescuersquos non-combat vehicles and equipment in 2009 completing integration in 2010 Also utilized outside vendor for heavy-tire road calls
CITY OF TEMPE AZ Aaron Alvarado 800 250 2 30
NOTABLE ACCOMPLISHMENTS Implemented ldquoThe Four Disciplines of Execution (4DX)rdquo by Franklin Covey At the City manager level guidance was put out to initiate an internal operating system to begin to change the culture and mind-set of all City departments
CITY OF THOUSAND OAKS CA Larry McKinney 205 405 1 11
NOTABLE ACCOMPLISHMENTS Implemented the following recycled fi lters and anti-freeze used retread tires eliminated lead wheel weights installed new busvehicle wash that uses recycled water installed a 60000-lb bus lift reorganized fl eet warehouse initiated employee and customer service surveys and created online equipment purchase calendar
CITY OF VANCOUVER BC Doug Smith 1680 280 4 240
NOTABLE ACCOMPLISHMENTS Introduced a ldquoMake vs Buyrdquo policy to determine what work should be done in-house versus outsourced Participated in public and private fl eet benchmarking projects Analyzed key performance indicators (KPIs) through fl eet management reports Introduced new fl uid storage and electronic fl uid dispensing management system
CITY OF WILMINGTON DE Ed Stone 593 26 1 14
NOTABLE ACCOMPLISHMENTS Initiated ldquoFast Fleet Loanerrdquo pool program reduced fl eet size by 26 percent for $57000 fuel savings and $391000 capital expenditure savings lowered average fl eet age by one year resulting in $10000 approximate fuel savings lowered fl eetrsquos carbon footprint by replacing 30-percent of trash trucks and retrofi tting 27 additional trash and dump trucks
COLLIER COUNTY FL Daniel Croft 766 391 4 26
NOTABLE ACCOMPLISHMENTS Utilized totaled ambulance and transit bus for parts versus salvage saving more than $30000 in ambulance and $20000 in transit bus parts and components Built and opened vehicle washing system allowing fl eet to clean largest trucks and equipment Also one technician was selected as the State of Florida Bus Mechanic of the Year
COLORADO DEPT OF PERSONNEL ADMIN Kathy Nesbitt 6000 200 3 13
NOTABLE ACCOMPLISHMENTS Completed installation of State-owned E-85 pumps at the downtown Denver motor pool and designed and deployed E-85 tanks at three locations Currently coordinating deployment of 20 all-electric vehicles and developed a petroleum-reduction rebate program returning funds totaling $500000 to State user agencies
COUNTY OF RIVERSIDE CA Robert Howdyshell 4116 0 7 52
NOTABLE ACCOMPLISHMENTS Taking part in initiatives to lead to right-sizing the fl eet and reducing vehicle miles traveled Began right-sizing efforts in April 2010 with identifi cation of all under-utilized vehicles based on mileage versus repair costs totaling 298 vehicles removed from service and sold with 37 additional vehicles retired and sent to auction
COUNTY OF SONOMA CA David Head 1157 196 3 21
NOTABLE ACCOMPLISHMENTS Began process to outsource parts operation to NAPA IBS with no on-site staffi ng required due to use of NAPA and fl eet-based computers Costs were reduced 15-35 percent on most parts staffi ng costs were reduced by more than $230000 and the number of invoices processed per month was reduced from hundreds down to one
DAKOTA COUNTY MN Kevin Schlangen 242 74 1 12
NOTABLE ACCOMPLISHMENTS Developed and implemented fl eet operations and Fleet LockoutTagout procedure manuals as well as implemented Voyager fuel card program Constructed 55000 sq-ft fl eet storage addition to Empire campus with geothermal heating system Also expanded insourcing of fl eet services to three additional fl eets without additional staff
DISTRICT OF COLUMBIA WATER amp SEWER AUTHORITY OZ Fuller 583 1000 2 29
NOTABLE ACCOMPLISHMENTS Implemented green product purchasing and usage initiatives including vehicle lube touch-up paints brake cleaning sprays and other cleaning items Purchasing several electric charging stations for electric vehicle use and have FY-2011 vehicle purchase plans for at least 41 additional alternative-fuel vehicles
EUGENE WATER amp ELECTRIC BOARD OR Gary Lentsch 219 54 1 10
NOTABLE ACCOMPLISHMENTS One of the fi rst fl eets to measure hydraulic system ISO cleanliness and moisture while still on the vehicle Shop is currently being certifi ed toward LEEDrsquos Gold standard Implemented idle and fuel-reduction policy obtaining a 103-percent reduction in fossil fuel usage (over 2009) Also reduced take-home vehicles to on-call staff only
HARFORD COUNTY MD Warren Patrick 1015 123 2 22
NOTABLE ACCOMPLISHMENTS Dramatically increased revenue by implementing new surplus vehicle sales process The new process works not only for fl eet vehicles and equipment but offi ce furniture computers etc Utilize a 27-month historical database to maintain an optimum replacement and disposal schedule
FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
GF07_Directoryindd 32GF07_Directoryindd 32 7511 34435 PM7511 34435 PM
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Prevent an audit of your fl eet operations with the
Public Fleet Audit ndash A Self Assessment Checklist
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34 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
GF0611toolboxindd 1 51311 114257 AM
HOUSTON INDEPENDENT SCHOOL DISTRICT TX Mark Swackhamer 2068 60 6 150
NOTABLE ACCOMPLISHMENTS Increasing number of cameras on 647 buses from two to four All buses support and police vehicles will have telematics for a total count of 1910 units Adding particulate traps to a percentage of buses Also partnering with University of Houstonrsquos Texas Diesel Testing and Research Center on emerging emissions reduction technologies
IDAHO NATIONAL LABORATORY ITS Scott Wold 671 467 2 152
NOTABLE ACCOMPLISHMENTS Replaced almost 75 percent of fl eet with fl ex-fuel vehicles (FFVs) and put 20 new hybrid-electric sedans and SUVs into service for total of 47 hybrid vehicles Began renewing aging bus fl eet increasing fuel economy by 20 percent and carrying 1 additional passenger per vehicle Mini-motor coaches planned to improve fuel mileage by 50 percent
CITY OF INDIANAPOLIS IN John Williams 4397 905 3 106
NOTABLE ACCOMPLISHMENTS Used over 20 key performance indicators (KPIs) to manage 5300 vehicles and pieces of equipment focusing on fi ve areas daily fl eet availability PM and repair operations supply and services administrative operations and customer service Also currently employ 13 ASE Master technicians
JOINT BASE LEWIS MCCHORD FLEET OPERATION WA Michor Gentemann 62 3500 3 100
NOTABLE ACCOMPLISHMENTS Continued to improve fl eet management information system (FMIS) to track man hours spent servicing vehicles and to review the Military Expenditure Limit helping to estimate costs Implemented new inspection process that saves time by pre-evaluating a vehicle before its pulled out of service and brought into the repair shop
KING COUNTY FLEET ADMINISTRATION WA Jennifer Lindwall 1950 364 2 76
NOTABLE ACCOMPLISHMENTS Acquired several clean vehicles including a hybrid service truck that has netted a 30 percent improvement in fuel effi ciency and two hybrid bucket trucks The purchase was offset with $120500 in grants The County fl eet has been right-sized by eliminating 43 under-utilized vehicles and has increased the use of shared vehicles
KNOX COUNTY TN Phillip May 1113 217 2 20
NOTABLE ACCOMPLISHMENTS Reduced total expenditures by 4 percent total department charges by 6 percent fuel usage by 5 percent and parts inventory by 24 percent while increasing production by 6 percent and improved turnaround time by 8 percent The shop earned its second Automotive Service Excellence (ASE) Blue Seal Certifi cation
MONROE COUNTY NY Melvin Rose 940 160 1 17
NOTABLE ACCOMPLISHMENTS Cooperative public-private partnership with Rochester Institute of Technology served as the model for the recently approved E-15 by the federal government Green initiatives and inter-municipal cooperation has led to increase in use of green vehicles reduction of duplicate equipment and the construction of green fueling stations
MONTEREY COUNTY CA Thomas Abear 2074 85 5 18
NOTABLE ACCOMPLISHMENTS Increased the number of hybrids in the Countyrsquos fl eet including hybrid pickup trucks and introduced biodiesel and retired or retrofi tted nearly 100 percent of on-road diesel vehicles with particulate trap fi lters Gave staff additional training opportunities through use of in-house kiosk to access online courses
MONTGOMERY COUNTY MD DEPARTMENT OF GENERAL SERVICES
Millie Souders 2297 0 1 45
NOTABLE ACCOMPLISHMENTS Instituted a fl eet performance improvement program utilizing employee input These employee-driven ideas netted improvements in key performance requirements including increasing police vehicle and administration vehicle availability and preventive maintenance completed in 24 hours to 987 percent
NEW YORK CITY POLICE DEPARTMENT NY Gregory Dimesa 8067 0 13 453
NOTABLE ACCOMPLISHMENTS Developed a proactive preventive maintenance program which compares maintenance history with current fueling mileage showing a 1-percent overall decrease in out-of-service rate and a 12-percent reduction in vehicles requiring a tow The Department is acquiring 373 more hybrid vehicles to join the 477 already in service
NORTH DAKOTA DOT STATE FLEET SERVICES ND Paul Hanson 3329 0 8 11
NOTABLE ACCOMPLISHMENTS Switched to synthetic transmission fl uid in the heavy trucks with automatic transmissions cutting required fl uid changes per year by a third and saving an estimated 1200 gallons of transmission fl uid and 450 man hours per year Also switched to purchasing heavy trucks with synthetic gear lube saving an estimated 750 gallons annually
PALM BEACH COUNTY FLA Douglas Weichman CAFM 2141 1584 3 60
NOTABLE ACCOMPLISHMENTS Implemented replacement rating system that was above the established replacement guidelines and established low-utilization reports to help make asset reduction decisions and stretch lifecycles In addition began purchasing low-rolling resistance tires and BOLT-brand locks for utility-type vehicles to help with key control
PALM BEACH COUNTY SHERIFFrsquoS OFFICE FL Alan Lane 2500 1300 3 32
NOTABLE ACCOMPLISHMENTS Increased focus on deputy safety with tires and brakes replaced on pursuit-type vehciles on a more regular basis eg if tires are worn to 532nds or brake pads are less than 6mm Repair intervals have been increased to a four month 4000 mile schedule saving about $400000 in the Departmentrsquos annual budget
PASCO COUNTY BOARD OF COUNTY COMMISSIONERS FL
Stephen McNaughton CAFM 966 920 3 39
NOTABLE ACCOMPLISHMENTS Implemented a Generator Task Force Program to align generator procurement disposal maintenance fueling and to maintain awareness of generator actions or agreements that impact County interests The fl eet uses a Specifi cation Committee as part of the process of procuring vehicles and equipment for the County
PRINCE GEORGErsquoS COUNTY MD Richard Hilmer 3243 12 2 57
NOTABLE ACCOMPLISHMENTS Due to a 20-percent reduction in staff caused by the recession the fl eet had to turn to upfi tting contractors to outfi t its latest group purchase of police vehicles Following this model 328 police vehicles were outfi tted for a savings of over $460000 in 2011 alone
PRINCE WILLIAM COUNTY VA Matthew Villareale 1107 177 1 35
NOTABLE ACCOMPLISHMENTS Fleet management increased its review of performance data and trends including the length of time by department that each vehicle has been in for service allowing for trending and shifting of priorities The fl eet maintained its E3 (Exemplary Environmental Enterprise) status with the Environmental Excellence Program
FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
GF07_Directoryindd 34GF07_Directoryindd 34 7511 34437 PM7511 34437 PM
USE THE FLEET TOOLBOX TO
Compare your eet using a bull robust benchmarking tool Analyze labor rates bull Reduce vehicle downtimebull Benchmark staf ng against similarly sized eetsbull Ensure JIT inventory processesbull Determine facility size requirementsbull Project employee and labor costsbull Network con dentially with other eet managersbull Review RFP samples and policy manualsbull Join a community of professionals with challenges bull similar to your own at www eettoolboxcom
Ensure JIT inventory processesbull
USE THE FLEET TOOLBOX TO
Compare your eet using a bullrobust benchmarking toolAnalyze labor rates bullReduce vehicle downtimebullBenchmark staf ng against similarly sized eetsbull
INTRODUCING
Equipped with all the tools you need to run an efficient fleet
DEVELOPED BY
GF Toolbox concept FINALindd 1 51311 110342 AM
GF0611toolboxindd 1 51311 114257 AMGF07_Directoryindd 35GF07_Directoryindd 35 7511 34439 PM7511 34439 PM
36 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
wwwfleetcertificationcom
Certify Your Fleet Operation
GF0711certificationindd 1 7111 100056 AM
RICHLAND COUNTY SC William Peters 1147 106 1 24
NOTABLE ACCOMPLISHMENTS Provides weekly fl eet status report to County administrators about vehicle availability and preventive maintenance services performed The fl eet division was instrumental in the development of the Countyrsquos Air Quality policy
SALT RIVER PROJECT AZ Jim Wood 1945 207 6 86
NOTABLE ACCOMPLISHMENTS By using fuel hedging the Department has remained close to its projected budget despite the volatility of the market Transportation Services was 3-percent under budget due in part to staff reductions and careful budget management
SAN ANTONIO WATER SYSTEM TX David Kilbourne 450 724 5 49
NOTABLE ACCOMPLISHMENTS Implemented a fuel card test program allowing drivers to use commercial stations and a GPS test program to monitor location and vehicle operations Set up a sewer cleaning equipment preparation team increasing line cleaning crew time by 40 minutes each day
SANDIA NATIONAL LABORATORIES FLEET SERVICES NM
Mark Crawford 808 2050 4 47
NOTABLE ACCOMPLISHMENTS Received the 2010 GreenGov Presidential Award for involvement in developing constructing and testing a solar-powered cart Uses a driving simulator to help train drivers through a series of computer-generated real-world scenarios
SKOOKUM FORT RILEYGSA WA Michael Powell 1211 380 1 7
NOTABLE ACCOMPLISHMENTS Introduced electric vehicles for use low-mileage use Provides detailed fl eet information to managers including VIN license tag information and the last preventive maintenance date
SNOHOMISH CO PUBLIC WORKS FLEET MGT DIV WA
Allen Mitchell 896 393 3 49
NOTABLE ACCOMPLISHMENTS Sold and redeployed 75 under-utilized vehicles reducing fl eet expenses by $827863 Reduced GHG emissions by 85 percent increasing the Departmentrsquos Evergreen Fleets program rating from a three- to four-star rating on the fi ve-star scale
STATE OF DELAWARE FLEET SERVICES DE Terry Barton 2344 0 0 37
NOTABLE ACCOMPLISHMENTS Because it has no operating repair or fueling facilities Fleet Services provides vehicles for $2645 per day including fuel maintenance 247 roadside assistance EZ Pass and GPS tracking Upgrades to the central operation system will increase ability to make reservations via the Internet freeing up fl eet resources
STATE OF GEORGIA DEPT OF ADMINISTRATIVE SERVICES GA
Ed Finnegan 21670 228 146 4
NOTABLE ACCOMPLISHMENTS Rolled out the ARI Insights Vehicle Mgmt System four months ahead of schedule Arranged to have a permanent rental car from Enterprise placed at state agency that did not qualify for an additional vehicle for a savings of $10000 a 23 percent drop from fees spent the previous years for the rental and staff pick-up and drop-off time
STATE OF KENTUCKY KY Forrest Banta 4723 0 1 28
NOTABLE ACCOMPLISHMENTS As part of the governorrsquos Smart Government Initiative the division is reviewing vehicle usage the possibility of self-insurance revising the take-home vehicle policy and establishing a short-termdaily rental contract The division purchased 125 alternative-fuel vehicles for an average increase in fuel economy of 55 mpg
TOWN OF BUCKEYE AZ Michael DePaulo 231 45 1 5
NOTABLE ACCOMPLISHMENTS Made the decision to outsource on-callafter-hours service for a total cost of $263 a savings of more than $13000 from the previous year Established a motor pool that included eight vehicles for all Town departments
UNIVERSITY OF CALIFORNIA DAVIS CA Richard Battersby 1000 300 1 26
NOTABLE ACCOMPLISHMENTS Through careful analysis and planning lowered operating expenses by 17 percent or $12 million To assist its customers and leadership the department developed an extensive array of fl eet metrics and reports designed to better enable vehicle and transportation decisions
UNIVERSITY OF WASHINGTON WA Jolie Tahara 653 0 1 18
NOTABLE ACCOMPLISHMENTS Reduced the number of yearly scheduled preventive maintenance visits by 30 percent with an overall fl eet availability of 95 percent Fleet services purchased fi ve hybrid step-vans and one hybrid paratransit shuttle to reduce both operating costs and CO2 emissions
VEHICLE AND TRAVEL SERVICES DEPARTMENT OF TECHNOLOGY MANAGEMENT amp BUDGET STATE OF
MICHIGAN MIJoyce Van Coevering 6910 308 1 32
NOTABLE ACCOMPLISHMENTS Streamlined the motor pool reservation system giving users 24-hour access to VTS vehicles The system FleetCommander tracks real-time utilization and displays graphs gauges online forms and a wide variety of reports based on consistent normalized data
WAKE COUNTY NC Thomas Kuryla 873 90 1 15
NOTABLE ACCOMPLISHMENTS Implemented a fuel management software system which allows employees to fi ll up without a fuel card and prevents misuse of County resources The system also collects data through the vehicle OBD connection such as odometer readings idle time run time and OBD codes
WASHINGTON STARE DEPARTMENT OF TRANSPORTATION (WSDOT) WA
Greg Hansen 2314 1354 37 209
NOTABLE ACCOMPLISHMENTS Adjusted its preventive maintenance schedules using fuel consumption as the basis for service rather than time as part of its efforts to reduce agency emissions by 15 percent of 2005 levels by 2020 Has implemented back-up camera and in-cab audible warning device technologies to improve safety and prevent equipment damage
ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
GF07_Directoryindd 36GF07_Directoryindd 36 7511 34439 PM7511 34439 PM
wwwfleetcertificationcomwwwfleetcertificationcom
in partnership with
GF05
-4311
Certify Your Fleet Operation
GF0711certificationindd 1 7111 100056 AMGF07_Directoryindd 37GF07_Directoryindd 37 7511 34442 PM7511 34442 PM
38 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
AFFB11gfcindd 1 52711 74645 AM
2011 lsquo100 BEST FLEETrsquo JUDGESThe pool of judges for the 2011 100 Best Fleets spent countless hours reviewing applications following up with
nominees and lending their expertise to the program This yearrsquos judges were
2011 ELITE FLEETSThis prestigious award is given to the No 1 fl eet winners from the previous four years
which are still meeting the highest standards in fl eet excellence
2010 NO 1 FLEET CITY OF TROY MICH
2008 amp 2009 NO 1 FLEETHILLSBOROUGH COUNTY FLA
2007 NO 1 FLEETVOLUSIA COUNTY FLA
GEORGE BAKERDirector of Central Services
Volusia County Fla MARILYN RAWLINGSFleet Manager
Lee County Fla
MF
SAMUEL LAMERATOSuperintendent of Fleet MaintenanceCity of Troy Mich
STEVE RILEYDirector of Fleet OperationsCity of Coral Gables Fla
GF07_Directoryindd 38GF07_Directoryindd 38 7511 34443 PM7511 34443 PM
Register Now at wwwGreenFleetConferencecom
or call (800) 576 - 8788
OCTOBER 3-4 2011Gaylord Texan bull Grapevine TXThe Green Fleet Conference amp Expo is the only event which focuses
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touch on the subject but Green Fleet Conference amp Expo specializes in
it offering two intense concentrated days of education enterprising dialogue
and engaging exhibits If you are a fl eet manager in either the corporate or
government arena make room in your calendar for this must-attend event
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40 Government Fleet JulyAugust 2011
PUBLIC FORUM By Mike Antich
Why do many in senior
management or elect-
ed offi cials not listen
to their fl eet managers I know
many may dispute this asser-
tion but the reality is that many
public sector fl eet managers do
not have the ear of their manage-
ment and elected offi cials
Herersquos a real-world case in
point One fl eet manager relat-
ed to me that his management
hired an outside consultant to
analyze the performance of
the municipal fl eet and submit
recommendations for improve-
ment The fl eet manager relat-
ing this story to me is held in
high esteem by his peers and
has been very proactive Over
the past several years he made
detailed recommendations on
how to improve the Cityrsquos fl eet
operations however his recom-
mendations fell on deaf ears
When the consulting company
issued its follow-up report it
was enthusiastically received by
management and the city coun-
cil What was distressing to the
fl eet manager is that the consul-
tant recommended exactly what
he had recommended earlier
Why did his recommendations
fall on deaf ears while the al-
most identical recommenda-
tions made by the consultant
were met with enthusiasm
This dilemma is not solely
restricted to fl eet managers
The same complaint is heard
from in-house IT personnel
staff attorneys et al One reason
is that some management value
an outside opinion which
presumably is not vested to
a particular outcome These
proponents argue that a
consultant can offer a different
more objective perspective
about how a problem can be
solved Also consultants are
exposed to a variety of operations
and different methods used to
deal with the same issues facing
your operation But this theory
falls apart when the consultantrsquos
recommendations are identical
to the in-house manager and
one is accepted over the other
The reality is it is a deeper issue
of management not listening
to its in-house subject-matter
experts
Herersquos another example from
a different fl eet manager which
illustrates this point
ldquoMy outfi t hired an outside
consulting company to perform
a fi nancial and operational au-
dit When completing the audit
the consultant wrote a review
The opening comment in the
fi nal review was lsquoYour fl eet is
operating well under benchmark
averagesrsquo They then went on to
make further cost-saving rec-
ommendations After the review
meeting I sent several e-mails
to my reporting offi cials with a
single note lsquoWe paid this outfi t
how much to tell us thisrsquordquo
This fl eet manager went
on to summarize what is at the
heart of this problem ldquoMy point
is what a shame that manage-
ment all the way up the line
wonrsquot ask (then listen to) the
people who know their jobs as to
what would be good actions and
practices to take for operational
cost savings Of course this ap-
plies to all departments and not
just fl eet operations The bottom
line is when will management
learn to listenrdquo
However the blame isnrsquot all
one-sided In the fi nal analysis
many fl eet managers do a very
poor job in elevating their pro-
fessional stature in the eyes of
senior management The sad re-
ality is that if you donrsquot take the
lead in defi ning your expertise as
a professional fl eet manager and
showcasing your value to the
management team someone else
will do so which is often errone-
ous and the source of mispercep-
tions about your capabilities
UNDER-APPRECIATIONThese are turbulent times
for public sector fl eet managers
Many fl eet managers are under-
appreciated by user groups se-
nior management and elected
offi cials Sometimes the fl eet
manager is at fault because he or
she does a poor job of promoting
themselves and their department
to management When money is
scarce and budgets are tight or
need to be cut fl eet managers
quickly fi nd themselves on the
radar screen of elected offi cials
the local news media and tax-
payer watchdog groups
How do you prove you are
doing a good job You may think
you manage a well-run fl eet but
do you have the metrics to sub-
stantiate this assertion If you
can quantify the performance
of your operation to manage-
ment and elected offi cials they
are more likely to appreciate the
value of the service provided
However this lack of un-
derstanding by management is
often the root of inquiries that
put fl eet managers on the defen-
sive attempting to justify their
performance Fleet managers
should not assume management
understands their business and
knows they are doing a good job
If you want to demonstrate you
are competitive you need to de-
velop and measure on an ongo-
ing basis specifi c performance
metrics valuable to your user de-
partments that are available for
review by all interested parties
In todayrsquos weak tax base
fl eet managers can save taxpay-
er dollars by implementing ef-
fective fl eet policy maximizing
fl eet utilization right-sizing the
fl eet optimizing user depart-
ment productivity all while re-
ducing operating expenses The
sad part is that many fl eet man-
agers are not vocal about their
achievements and management
is not fully cognizant of their
contributions to achieving these
goals Fleet managers must be
viewed as valuable members of
the overall management team if
for no other reason than the fact
that they are managing tens of
millions of dollars of taxpayer
assets used to provide the ser-
vices taxpayers demand
Irsquoll admit that I too am mys-
tifi ed by the under-appreciation
of many fl eet managers I am
continually impressed by the
caliber of todayrsquos public sector
fl eet managers and how they
overcome the challenges they
face day-in and day-out Each
year fl eet managers and their
teams struggle to do more with
less money Perhaps it is be-
cause the personalities of many
fl eet managers who are humble
by nature and not prone to self-
promotion
It is high-time senior man-
agement and elected offi cials
realize the value of their fl eet
managers and utilize this ex-
pertise to its fullest extent My
message to senior management
is a simple one Listen to your
fl eet manager
Let me know what you think
mikeantichbobitcom
MESSAGE TO MANAGEMENTLISTEN TO YOUR FLEET MANAGER
GF07_Editindd 40GF07_Editindd 40 7511 32203 PM7511 32203 PM
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and with 60 fewer emissions mdash thanks to ROUSH CleanTech Liquid Propane Injection fuel systems
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PERFORMANCE IDENTICAL
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FUEL COSTS 30 LESS
EMISSIONS 60 LESS
PROPANE AUTOGAS VS GASOLINE
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Fleet Counselor Services is an o cial partner of Government Fleet magazine
GF05-2011
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30 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
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CITY OF FAIRFIELD CA David Renschler CPFP 261 139 1 14
NOTABLE ACCOMPLISHMENTS Installed new GFI Genfare electronic fare boxes on all 56 transit coaches in just three days The City imposed mandatory furlough of 26 days on City employees eliminating 23 vehicles due to under-utilization Also the City extended oil change intervals from 3000 to 5000 miles
CITY OF FARGO ND Harold Pederson 446 324 2 37
NOTABLE ACCOMPLISHMENTS Implemented bar coding of all inventory in both maintenance shops Scheduled four days of additional training in the inventory portion of the Cityrsquos fl eet management software for parts staff which are actively reviewing and liquidating seldom-used and obsolete parts inventory
CITY OF FT WAYNE IN Larry Campbell CPFP 1088 438 2 28
NOTABLE ACCOMPLISHMENTS Developed fi rst-of-its kind hybrid sewer jet truck working with International Eaton and Sewer Equipment of America Continued purchasing additional hybrid vehicles added new LED lights to fueling island for a 77-percent energy savings and removed lead wheel weights from tires for steel weights
CITY OF GOODYEAR AZ Richard Sweepe 354 16 1 6
NOTABLE ACCOMPLISHMENTS Conducted quarterly utilization reviews resulting in $185000 in savings due to removal of under-utilized units Re-purposed trucks from use by Water Division for an eighth of the cost of new vehicles Streamlined vehicle specifi cations
CITY OF HENDERSON NV Robert Murnane 1057 240 1 21
NOTABLE ACCOMPLISHMENTS Started a car-sharing motor pool at City Hall campus implemented the EJ Ward fuel management system at two main fuel locations revised vehicle replacement schedules implemented fl eet downsizing project and entered into joint service agreement with neighboring jurisdiction to handle police motorcycle maintenance
CITY OF IRVING TX Ramiro Lopez 803 127 2 19
NOTABLE ACCOMPLISHMENTS Enhanced communications among staff and customers with focus groups and frequent meetings Cost savings are being realized through fuel pricing fuel conservation and position responsibility enhancements Implemented technician accountability controls increasing performance and fl eet availability
CITY OF KAMLOOPS BC Ian Hammond 292 147 1 19
NOTABLE ACCOMPLISHMENTS Initiated a pilot program to explore hydrogen as an alternate fuel Contracted with a Vancouver Island-based company to install an on-demand hydrogen generator on one of the Cityrsquos service trucks Pilotrsquos initial results show dramatic decreases in CO2 and NOx Staff is certifi ed to perform hydrogen conversions
CITY OF LAKELAND FL Gary McLean CPFP 1088 190 1 30
NOTABLE ACCOMPLISHMENTS Rebuilt vehicle replacement process teaming with departmental leadership and Cityrsquos fl eet Utilization Management Committee (FUMC) Down-sized administrative vehicles reducing purchase and fuel costs Established new auction contract and one-time repair limits as well as $500 repair limit on ldquosparerdquo vehicles
CITY OF LITTLE ROCK AR Wendell Jones 1060 160 2 70
NOTABLE ACCOMPLISHMENTS Increased number of workstations to one cloud computer workstation per technician (from one or two in each shop) Recently began a self-evaluation and improvement plan utilizing Fleet Sentinel Management program
CITY OF LONG BEACH CA Leslie Horikawa 1591 68 8 85
NOTABLE ACCOMPLISHMENTS Implemented rigorous campaign to bring maintenance program to 94-percent completion rate reaching a high of 96 percent Keeping a cap on overtime expenditures and rotating staff and providing opportunities to gain skills in various positions Implementing a loaner pool program as part of a vehicle reduction plan
CITY OF MARIETTABLW GA Scott Lawler 557 104 1 14
NOTABLE ACCOMPLISHMENTS Established an internal online customer survey after vehicleequipment is repaired Focused on preparing and receiving a signed service level agreement (SLA) from Power Utility department which was completed within one year Purchased software allowing fl eet to upload latest service bulletin fi x for re-fl ashing a vehiclersquos ECU
CITY OF MESA AZ Peter Scarafi otti CDM CAFM CEM CPFP 1450 50 2 76
NOTABLE ACCOMPLISHMENTS Warranty Recovery Program is on track to recover more than $600000 in warranty YTD in 2011 recovering $433000 in 2010 Shop employees have more than 300 ASE certifi cations and City has received Clean Cities Coalition Clean Air award for past eight years
CITY OF MIAMI FL Jose Davila Sr 1951 178 1 67
NOTABLE ACCOMPLISHMENTS Improved employeemanagement relations Moved stockroom management in-house Took on yearly inspection of almost 500 commercial hauler trucks Changed the way the City gauges itrsquos employees productivity
CITY OF NEW YORK DCAS NY Stephen Weir 2127 80 0 9
NOTABLE ACCOMPLISHMENTS Spearheaded a number of green initiatives to established NYC as premier Green City in US including commitment to receive 50 Chevrolet Volts by June secure 10 of the fi rst Ford Transit Connect Electric vehicles and secure a no-cost two-year lease for 10 Navistar eStar electric trucks
CITY OF NEW YORK PARKS amp REC NY Keith Kerman 1863 774 8 60
NOTABLE ACCOMPLISHMENTS Completed Agencyrsquos second pilot of B-50 fuel this time for all diesel vehicles in Borough of Staten Island Parks uses B-20 in all vehicles Expecting delivery of fi ve Chevrolet Volts and fi ve Navistar Class 4 all-electric vans for use in playground repair two International hybrid buses and 11 Kenworth hybrid medium-duty trucks
CITY OF OCEANSIDE CA Jeffery Hart 458 25 1 14
NOTABLE ACCOMPLISHMENTS Underwent complete management and offi ce staff change Changed vehicle check-out processes after repairs cross-training staff in areas of emergency vehicles fi re apparatus off-road equipment and fabrication igniting new wave of training opportunities Also ramped up safety program and converted below-ground tanks to biodiesel
CITY OF ROANOKE VA Kenneth Bernard 600 250 1 25
NOTABLE ACCOMPLISHMENTS Implemented new equipment including a Versus scanner 450 kW standby generator Aerosol can recycling unit and nitrogen generator for tire service Also upgraded the shop to be WiFi capable Established positive sustainable maintenance practices and have developed a team with a solid culture
FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
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Thank you to the 2011 Sponsors of
wwwGovFleetExpocom
GFX05
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MARK YOUR CALENDAR FOR NEXT YEAR
June 18-20 2012Colorado Convention CenterDenver CO
05-0311
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32 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
PROTECT YOUR FLEET
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CITY OF SAN ANTONIO TX Florencio Pena 3715 1075 7 171
NOTABLE ACCOMPLISHMENTS Installed automatic vehicle location (AVL) in approximately 250 Solid Waste Management automated side-loader trucks Currently reviewing equipment lifecycles for many vehicle classes In FY2010 City passed environmental ordinance requiring vehicle purchases to be the most environmentally responsible equipment available
CITY OF SANTA ANA CA Rick Longobart 900 300 1 36
NOTABLE ACCOMPLISHMENTS Developed a cohesive work unit and camaraderie to overcome fi nancial shortfalls City proved in-house maintenance was more cost effi cient than outsourcing functions Demonstrated a $500000 savings through utilization effi ciency and improved communication
CITY OF SUFFOLK VA Jason LaLonde 1100 250 1 22
NOTABLE ACCOMPLISHMENTS With support and assistance from Dept of Budget and Strategic Planning a fl eet chargeback methodology information session was presented to all internal and external customers detailing expense and revenue steam on all facets of fl eet management Outfi tted all recently purchased equipment with LED lighting for increased visibility
CITY OF TAMPA FL Tim Perry 2682 218 2 57
NOTABLE ACCOMPLISHMENTS Authored revised City-wide Vehicle Operations policy which includes provisions for anti-idling cell phone and tobacco use driver training etc Took on responsibility for Tampa Fire Rescuersquos non-combat vehicles and equipment in 2009 completing integration in 2010 Also utilized outside vendor for heavy-tire road calls
CITY OF TEMPE AZ Aaron Alvarado 800 250 2 30
NOTABLE ACCOMPLISHMENTS Implemented ldquoThe Four Disciplines of Execution (4DX)rdquo by Franklin Covey At the City manager level guidance was put out to initiate an internal operating system to begin to change the culture and mind-set of all City departments
CITY OF THOUSAND OAKS CA Larry McKinney 205 405 1 11
NOTABLE ACCOMPLISHMENTS Implemented the following recycled fi lters and anti-freeze used retread tires eliminated lead wheel weights installed new busvehicle wash that uses recycled water installed a 60000-lb bus lift reorganized fl eet warehouse initiated employee and customer service surveys and created online equipment purchase calendar
CITY OF VANCOUVER BC Doug Smith 1680 280 4 240
NOTABLE ACCOMPLISHMENTS Introduced a ldquoMake vs Buyrdquo policy to determine what work should be done in-house versus outsourced Participated in public and private fl eet benchmarking projects Analyzed key performance indicators (KPIs) through fl eet management reports Introduced new fl uid storage and electronic fl uid dispensing management system
CITY OF WILMINGTON DE Ed Stone 593 26 1 14
NOTABLE ACCOMPLISHMENTS Initiated ldquoFast Fleet Loanerrdquo pool program reduced fl eet size by 26 percent for $57000 fuel savings and $391000 capital expenditure savings lowered average fl eet age by one year resulting in $10000 approximate fuel savings lowered fl eetrsquos carbon footprint by replacing 30-percent of trash trucks and retrofi tting 27 additional trash and dump trucks
COLLIER COUNTY FL Daniel Croft 766 391 4 26
NOTABLE ACCOMPLISHMENTS Utilized totaled ambulance and transit bus for parts versus salvage saving more than $30000 in ambulance and $20000 in transit bus parts and components Built and opened vehicle washing system allowing fl eet to clean largest trucks and equipment Also one technician was selected as the State of Florida Bus Mechanic of the Year
COLORADO DEPT OF PERSONNEL ADMIN Kathy Nesbitt 6000 200 3 13
NOTABLE ACCOMPLISHMENTS Completed installation of State-owned E-85 pumps at the downtown Denver motor pool and designed and deployed E-85 tanks at three locations Currently coordinating deployment of 20 all-electric vehicles and developed a petroleum-reduction rebate program returning funds totaling $500000 to State user agencies
COUNTY OF RIVERSIDE CA Robert Howdyshell 4116 0 7 52
NOTABLE ACCOMPLISHMENTS Taking part in initiatives to lead to right-sizing the fl eet and reducing vehicle miles traveled Began right-sizing efforts in April 2010 with identifi cation of all under-utilized vehicles based on mileage versus repair costs totaling 298 vehicles removed from service and sold with 37 additional vehicles retired and sent to auction
COUNTY OF SONOMA CA David Head 1157 196 3 21
NOTABLE ACCOMPLISHMENTS Began process to outsource parts operation to NAPA IBS with no on-site staffi ng required due to use of NAPA and fl eet-based computers Costs were reduced 15-35 percent on most parts staffi ng costs were reduced by more than $230000 and the number of invoices processed per month was reduced from hundreds down to one
DAKOTA COUNTY MN Kevin Schlangen 242 74 1 12
NOTABLE ACCOMPLISHMENTS Developed and implemented fl eet operations and Fleet LockoutTagout procedure manuals as well as implemented Voyager fuel card program Constructed 55000 sq-ft fl eet storage addition to Empire campus with geothermal heating system Also expanded insourcing of fl eet services to three additional fl eets without additional staff
DISTRICT OF COLUMBIA WATER amp SEWER AUTHORITY OZ Fuller 583 1000 2 29
NOTABLE ACCOMPLISHMENTS Implemented green product purchasing and usage initiatives including vehicle lube touch-up paints brake cleaning sprays and other cleaning items Purchasing several electric charging stations for electric vehicle use and have FY-2011 vehicle purchase plans for at least 41 additional alternative-fuel vehicles
EUGENE WATER amp ELECTRIC BOARD OR Gary Lentsch 219 54 1 10
NOTABLE ACCOMPLISHMENTS One of the fi rst fl eets to measure hydraulic system ISO cleanliness and moisture while still on the vehicle Shop is currently being certifi ed toward LEEDrsquos Gold standard Implemented idle and fuel-reduction policy obtaining a 103-percent reduction in fossil fuel usage (over 2009) Also reduced take-home vehicles to on-call staff only
HARFORD COUNTY MD Warren Patrick 1015 123 2 22
NOTABLE ACCOMPLISHMENTS Dramatically increased revenue by implementing new surplus vehicle sales process The new process works not only for fl eet vehicles and equipment but offi ce furniture computers etc Utilize a 27-month historical database to maintain an optimum replacement and disposal schedule
FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
GF07_Directoryindd 32GF07_Directoryindd 32 7511 34435 PM7511 34435 PM
This comprehensive guide contains information on how to
- prevent auditing
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PROTECT PROTECT YOUR FLEETYOUR FLEET
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GF0711auditindd 1 7111 92820 AMGF07_Directoryindd 33GF07_Directoryindd 33 7511 34437 PM7511 34437 PM
34 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
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HOUSTON INDEPENDENT SCHOOL DISTRICT TX Mark Swackhamer 2068 60 6 150
NOTABLE ACCOMPLISHMENTS Increasing number of cameras on 647 buses from two to four All buses support and police vehicles will have telematics for a total count of 1910 units Adding particulate traps to a percentage of buses Also partnering with University of Houstonrsquos Texas Diesel Testing and Research Center on emerging emissions reduction technologies
IDAHO NATIONAL LABORATORY ITS Scott Wold 671 467 2 152
NOTABLE ACCOMPLISHMENTS Replaced almost 75 percent of fl eet with fl ex-fuel vehicles (FFVs) and put 20 new hybrid-electric sedans and SUVs into service for total of 47 hybrid vehicles Began renewing aging bus fl eet increasing fuel economy by 20 percent and carrying 1 additional passenger per vehicle Mini-motor coaches planned to improve fuel mileage by 50 percent
CITY OF INDIANAPOLIS IN John Williams 4397 905 3 106
NOTABLE ACCOMPLISHMENTS Used over 20 key performance indicators (KPIs) to manage 5300 vehicles and pieces of equipment focusing on fi ve areas daily fl eet availability PM and repair operations supply and services administrative operations and customer service Also currently employ 13 ASE Master technicians
JOINT BASE LEWIS MCCHORD FLEET OPERATION WA Michor Gentemann 62 3500 3 100
NOTABLE ACCOMPLISHMENTS Continued to improve fl eet management information system (FMIS) to track man hours spent servicing vehicles and to review the Military Expenditure Limit helping to estimate costs Implemented new inspection process that saves time by pre-evaluating a vehicle before its pulled out of service and brought into the repair shop
KING COUNTY FLEET ADMINISTRATION WA Jennifer Lindwall 1950 364 2 76
NOTABLE ACCOMPLISHMENTS Acquired several clean vehicles including a hybrid service truck that has netted a 30 percent improvement in fuel effi ciency and two hybrid bucket trucks The purchase was offset with $120500 in grants The County fl eet has been right-sized by eliminating 43 under-utilized vehicles and has increased the use of shared vehicles
KNOX COUNTY TN Phillip May 1113 217 2 20
NOTABLE ACCOMPLISHMENTS Reduced total expenditures by 4 percent total department charges by 6 percent fuel usage by 5 percent and parts inventory by 24 percent while increasing production by 6 percent and improved turnaround time by 8 percent The shop earned its second Automotive Service Excellence (ASE) Blue Seal Certifi cation
MONROE COUNTY NY Melvin Rose 940 160 1 17
NOTABLE ACCOMPLISHMENTS Cooperative public-private partnership with Rochester Institute of Technology served as the model for the recently approved E-15 by the federal government Green initiatives and inter-municipal cooperation has led to increase in use of green vehicles reduction of duplicate equipment and the construction of green fueling stations
MONTEREY COUNTY CA Thomas Abear 2074 85 5 18
NOTABLE ACCOMPLISHMENTS Increased the number of hybrids in the Countyrsquos fl eet including hybrid pickup trucks and introduced biodiesel and retired or retrofi tted nearly 100 percent of on-road diesel vehicles with particulate trap fi lters Gave staff additional training opportunities through use of in-house kiosk to access online courses
MONTGOMERY COUNTY MD DEPARTMENT OF GENERAL SERVICES
Millie Souders 2297 0 1 45
NOTABLE ACCOMPLISHMENTS Instituted a fl eet performance improvement program utilizing employee input These employee-driven ideas netted improvements in key performance requirements including increasing police vehicle and administration vehicle availability and preventive maintenance completed in 24 hours to 987 percent
NEW YORK CITY POLICE DEPARTMENT NY Gregory Dimesa 8067 0 13 453
NOTABLE ACCOMPLISHMENTS Developed a proactive preventive maintenance program which compares maintenance history with current fueling mileage showing a 1-percent overall decrease in out-of-service rate and a 12-percent reduction in vehicles requiring a tow The Department is acquiring 373 more hybrid vehicles to join the 477 already in service
NORTH DAKOTA DOT STATE FLEET SERVICES ND Paul Hanson 3329 0 8 11
NOTABLE ACCOMPLISHMENTS Switched to synthetic transmission fl uid in the heavy trucks with automatic transmissions cutting required fl uid changes per year by a third and saving an estimated 1200 gallons of transmission fl uid and 450 man hours per year Also switched to purchasing heavy trucks with synthetic gear lube saving an estimated 750 gallons annually
PALM BEACH COUNTY FLA Douglas Weichman CAFM 2141 1584 3 60
NOTABLE ACCOMPLISHMENTS Implemented replacement rating system that was above the established replacement guidelines and established low-utilization reports to help make asset reduction decisions and stretch lifecycles In addition began purchasing low-rolling resistance tires and BOLT-brand locks for utility-type vehicles to help with key control
PALM BEACH COUNTY SHERIFFrsquoS OFFICE FL Alan Lane 2500 1300 3 32
NOTABLE ACCOMPLISHMENTS Increased focus on deputy safety with tires and brakes replaced on pursuit-type vehciles on a more regular basis eg if tires are worn to 532nds or brake pads are less than 6mm Repair intervals have been increased to a four month 4000 mile schedule saving about $400000 in the Departmentrsquos annual budget
PASCO COUNTY BOARD OF COUNTY COMMISSIONERS FL
Stephen McNaughton CAFM 966 920 3 39
NOTABLE ACCOMPLISHMENTS Implemented a Generator Task Force Program to align generator procurement disposal maintenance fueling and to maintain awareness of generator actions or agreements that impact County interests The fl eet uses a Specifi cation Committee as part of the process of procuring vehicles and equipment for the County
PRINCE GEORGErsquoS COUNTY MD Richard Hilmer 3243 12 2 57
NOTABLE ACCOMPLISHMENTS Due to a 20-percent reduction in staff caused by the recession the fl eet had to turn to upfi tting contractors to outfi t its latest group purchase of police vehicles Following this model 328 police vehicles were outfi tted for a savings of over $460000 in 2011 alone
PRINCE WILLIAM COUNTY VA Matthew Villareale 1107 177 1 35
NOTABLE ACCOMPLISHMENTS Fleet management increased its review of performance data and trends including the length of time by department that each vehicle has been in for service allowing for trending and shifting of priorities The fl eet maintained its E3 (Exemplary Environmental Enterprise) status with the Environmental Excellence Program
FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
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USE THE FLEET TOOLBOX TO
Compare your eet using a bull robust benchmarking tool Analyze labor rates bull Reduce vehicle downtimebull Benchmark staf ng against similarly sized eetsbull Ensure JIT inventory processesbull Determine facility size requirementsbull Project employee and labor costsbull Network con dentially with other eet managersbull Review RFP samples and policy manualsbull Join a community of professionals with challenges bull similar to your own at www eettoolboxcom
Ensure JIT inventory processesbull
USE THE FLEET TOOLBOX TO
Compare your eet using a bullrobust benchmarking toolAnalyze labor rates bullReduce vehicle downtimebullBenchmark staf ng against similarly sized eetsbull
INTRODUCING
Equipped with all the tools you need to run an efficient fleet
DEVELOPED BY
GF Toolbox concept FINALindd 1 51311 110342 AM
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36 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
wwwfleetcertificationcom
Certify Your Fleet Operation
GF0711certificationindd 1 7111 100056 AM
RICHLAND COUNTY SC William Peters 1147 106 1 24
NOTABLE ACCOMPLISHMENTS Provides weekly fl eet status report to County administrators about vehicle availability and preventive maintenance services performed The fl eet division was instrumental in the development of the Countyrsquos Air Quality policy
SALT RIVER PROJECT AZ Jim Wood 1945 207 6 86
NOTABLE ACCOMPLISHMENTS By using fuel hedging the Department has remained close to its projected budget despite the volatility of the market Transportation Services was 3-percent under budget due in part to staff reductions and careful budget management
SAN ANTONIO WATER SYSTEM TX David Kilbourne 450 724 5 49
NOTABLE ACCOMPLISHMENTS Implemented a fuel card test program allowing drivers to use commercial stations and a GPS test program to monitor location and vehicle operations Set up a sewer cleaning equipment preparation team increasing line cleaning crew time by 40 minutes each day
SANDIA NATIONAL LABORATORIES FLEET SERVICES NM
Mark Crawford 808 2050 4 47
NOTABLE ACCOMPLISHMENTS Received the 2010 GreenGov Presidential Award for involvement in developing constructing and testing a solar-powered cart Uses a driving simulator to help train drivers through a series of computer-generated real-world scenarios
SKOOKUM FORT RILEYGSA WA Michael Powell 1211 380 1 7
NOTABLE ACCOMPLISHMENTS Introduced electric vehicles for use low-mileage use Provides detailed fl eet information to managers including VIN license tag information and the last preventive maintenance date
SNOHOMISH CO PUBLIC WORKS FLEET MGT DIV WA
Allen Mitchell 896 393 3 49
NOTABLE ACCOMPLISHMENTS Sold and redeployed 75 under-utilized vehicles reducing fl eet expenses by $827863 Reduced GHG emissions by 85 percent increasing the Departmentrsquos Evergreen Fleets program rating from a three- to four-star rating on the fi ve-star scale
STATE OF DELAWARE FLEET SERVICES DE Terry Barton 2344 0 0 37
NOTABLE ACCOMPLISHMENTS Because it has no operating repair or fueling facilities Fleet Services provides vehicles for $2645 per day including fuel maintenance 247 roadside assistance EZ Pass and GPS tracking Upgrades to the central operation system will increase ability to make reservations via the Internet freeing up fl eet resources
STATE OF GEORGIA DEPT OF ADMINISTRATIVE SERVICES GA
Ed Finnegan 21670 228 146 4
NOTABLE ACCOMPLISHMENTS Rolled out the ARI Insights Vehicle Mgmt System four months ahead of schedule Arranged to have a permanent rental car from Enterprise placed at state agency that did not qualify for an additional vehicle for a savings of $10000 a 23 percent drop from fees spent the previous years for the rental and staff pick-up and drop-off time
STATE OF KENTUCKY KY Forrest Banta 4723 0 1 28
NOTABLE ACCOMPLISHMENTS As part of the governorrsquos Smart Government Initiative the division is reviewing vehicle usage the possibility of self-insurance revising the take-home vehicle policy and establishing a short-termdaily rental contract The division purchased 125 alternative-fuel vehicles for an average increase in fuel economy of 55 mpg
TOWN OF BUCKEYE AZ Michael DePaulo 231 45 1 5
NOTABLE ACCOMPLISHMENTS Made the decision to outsource on-callafter-hours service for a total cost of $263 a savings of more than $13000 from the previous year Established a motor pool that included eight vehicles for all Town departments
UNIVERSITY OF CALIFORNIA DAVIS CA Richard Battersby 1000 300 1 26
NOTABLE ACCOMPLISHMENTS Through careful analysis and planning lowered operating expenses by 17 percent or $12 million To assist its customers and leadership the department developed an extensive array of fl eet metrics and reports designed to better enable vehicle and transportation decisions
UNIVERSITY OF WASHINGTON WA Jolie Tahara 653 0 1 18
NOTABLE ACCOMPLISHMENTS Reduced the number of yearly scheduled preventive maintenance visits by 30 percent with an overall fl eet availability of 95 percent Fleet services purchased fi ve hybrid step-vans and one hybrid paratransit shuttle to reduce both operating costs and CO2 emissions
VEHICLE AND TRAVEL SERVICES DEPARTMENT OF TECHNOLOGY MANAGEMENT amp BUDGET STATE OF
MICHIGAN MIJoyce Van Coevering 6910 308 1 32
NOTABLE ACCOMPLISHMENTS Streamlined the motor pool reservation system giving users 24-hour access to VTS vehicles The system FleetCommander tracks real-time utilization and displays graphs gauges online forms and a wide variety of reports based on consistent normalized data
WAKE COUNTY NC Thomas Kuryla 873 90 1 15
NOTABLE ACCOMPLISHMENTS Implemented a fuel management software system which allows employees to fi ll up without a fuel card and prevents misuse of County resources The system also collects data through the vehicle OBD connection such as odometer readings idle time run time and OBD codes
WASHINGTON STARE DEPARTMENT OF TRANSPORTATION (WSDOT) WA
Greg Hansen 2314 1354 37 209
NOTABLE ACCOMPLISHMENTS Adjusted its preventive maintenance schedules using fuel consumption as the basis for service rather than time as part of its efforts to reduce agency emissions by 15 percent of 2005 levels by 2020 Has implemented back-up camera and in-cab audible warning device technologies to improve safety and prevent equipment damage
ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
GF07_Directoryindd 36GF07_Directoryindd 36 7511 34439 PM7511 34439 PM
wwwfleetcertificationcomwwwfleetcertificationcom
in partnership with
GF05
-4311
Certify Your Fleet Operation
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38 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
AFFB11gfcindd 1 52711 74645 AM
2011 lsquo100 BEST FLEETrsquo JUDGESThe pool of judges for the 2011 100 Best Fleets spent countless hours reviewing applications following up with
nominees and lending their expertise to the program This yearrsquos judges were
2011 ELITE FLEETSThis prestigious award is given to the No 1 fl eet winners from the previous four years
which are still meeting the highest standards in fl eet excellence
2010 NO 1 FLEET CITY OF TROY MICH
2008 amp 2009 NO 1 FLEETHILLSBOROUGH COUNTY FLA
2007 NO 1 FLEETVOLUSIA COUNTY FLA
GEORGE BAKERDirector of Central Services
Volusia County Fla MARILYN RAWLINGSFleet Manager
Lee County Fla
MF
SAMUEL LAMERATOSuperintendent of Fleet MaintenanceCity of Troy Mich
STEVE RILEYDirector of Fleet OperationsCity of Coral Gables Fla
GF07_Directoryindd 38GF07_Directoryindd 38 7511 34443 PM7511 34443 PM
Register Now at wwwGreenFleetConferencecom
or call (800) 576 - 8788
OCTOBER 3-4 2011Gaylord Texan bull Grapevine TXThe Green Fleet Conference amp Expo is the only event which focuses
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government arena make room in your calendar for this must-attend event
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AFFB11gfcindd 1 52711 74645 AMGF07_Directoryindd 39GF07_Directoryindd 39 7511 34451 PM7511 34451 PM
40 Government Fleet JulyAugust 2011
PUBLIC FORUM By Mike Antich
Why do many in senior
management or elect-
ed offi cials not listen
to their fl eet managers I know
many may dispute this asser-
tion but the reality is that many
public sector fl eet managers do
not have the ear of their manage-
ment and elected offi cials
Herersquos a real-world case in
point One fl eet manager relat-
ed to me that his management
hired an outside consultant to
analyze the performance of
the municipal fl eet and submit
recommendations for improve-
ment The fl eet manager relat-
ing this story to me is held in
high esteem by his peers and
has been very proactive Over
the past several years he made
detailed recommendations on
how to improve the Cityrsquos fl eet
operations however his recom-
mendations fell on deaf ears
When the consulting company
issued its follow-up report it
was enthusiastically received by
management and the city coun-
cil What was distressing to the
fl eet manager is that the consul-
tant recommended exactly what
he had recommended earlier
Why did his recommendations
fall on deaf ears while the al-
most identical recommenda-
tions made by the consultant
were met with enthusiasm
This dilemma is not solely
restricted to fl eet managers
The same complaint is heard
from in-house IT personnel
staff attorneys et al One reason
is that some management value
an outside opinion which
presumably is not vested to
a particular outcome These
proponents argue that a
consultant can offer a different
more objective perspective
about how a problem can be
solved Also consultants are
exposed to a variety of operations
and different methods used to
deal with the same issues facing
your operation But this theory
falls apart when the consultantrsquos
recommendations are identical
to the in-house manager and
one is accepted over the other
The reality is it is a deeper issue
of management not listening
to its in-house subject-matter
experts
Herersquos another example from
a different fl eet manager which
illustrates this point
ldquoMy outfi t hired an outside
consulting company to perform
a fi nancial and operational au-
dit When completing the audit
the consultant wrote a review
The opening comment in the
fi nal review was lsquoYour fl eet is
operating well under benchmark
averagesrsquo They then went on to
make further cost-saving rec-
ommendations After the review
meeting I sent several e-mails
to my reporting offi cials with a
single note lsquoWe paid this outfi t
how much to tell us thisrsquordquo
This fl eet manager went
on to summarize what is at the
heart of this problem ldquoMy point
is what a shame that manage-
ment all the way up the line
wonrsquot ask (then listen to) the
people who know their jobs as to
what would be good actions and
practices to take for operational
cost savings Of course this ap-
plies to all departments and not
just fl eet operations The bottom
line is when will management
learn to listenrdquo
However the blame isnrsquot all
one-sided In the fi nal analysis
many fl eet managers do a very
poor job in elevating their pro-
fessional stature in the eyes of
senior management The sad re-
ality is that if you donrsquot take the
lead in defi ning your expertise as
a professional fl eet manager and
showcasing your value to the
management team someone else
will do so which is often errone-
ous and the source of mispercep-
tions about your capabilities
UNDER-APPRECIATIONThese are turbulent times
for public sector fl eet managers
Many fl eet managers are under-
appreciated by user groups se-
nior management and elected
offi cials Sometimes the fl eet
manager is at fault because he or
she does a poor job of promoting
themselves and their department
to management When money is
scarce and budgets are tight or
need to be cut fl eet managers
quickly fi nd themselves on the
radar screen of elected offi cials
the local news media and tax-
payer watchdog groups
How do you prove you are
doing a good job You may think
you manage a well-run fl eet but
do you have the metrics to sub-
stantiate this assertion If you
can quantify the performance
of your operation to manage-
ment and elected offi cials they
are more likely to appreciate the
value of the service provided
However this lack of un-
derstanding by management is
often the root of inquiries that
put fl eet managers on the defen-
sive attempting to justify their
performance Fleet managers
should not assume management
understands their business and
knows they are doing a good job
If you want to demonstrate you
are competitive you need to de-
velop and measure on an ongo-
ing basis specifi c performance
metrics valuable to your user de-
partments that are available for
review by all interested parties
In todayrsquos weak tax base
fl eet managers can save taxpay-
er dollars by implementing ef-
fective fl eet policy maximizing
fl eet utilization right-sizing the
fl eet optimizing user depart-
ment productivity all while re-
ducing operating expenses The
sad part is that many fl eet man-
agers are not vocal about their
achievements and management
is not fully cognizant of their
contributions to achieving these
goals Fleet managers must be
viewed as valuable members of
the overall management team if
for no other reason than the fact
that they are managing tens of
millions of dollars of taxpayer
assets used to provide the ser-
vices taxpayers demand
Irsquoll admit that I too am mys-
tifi ed by the under-appreciation
of many fl eet managers I am
continually impressed by the
caliber of todayrsquos public sector
fl eet managers and how they
overcome the challenges they
face day-in and day-out Each
year fl eet managers and their
teams struggle to do more with
less money Perhaps it is be-
cause the personalities of many
fl eet managers who are humble
by nature and not prone to self-
promotion
It is high-time senior man-
agement and elected offi cials
realize the value of their fl eet
managers and utilize this ex-
pertise to its fullest extent My
message to senior management
is a simple one Listen to your
fl eet manager
Let me know what you think
mikeantichbobitcom
MESSAGE TO MANAGEMENTLISTEN TO YOUR FLEET MANAGER
GF07_Editindd 40GF07_Editindd 40 7511 32203 PM7511 32203 PM
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30 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
GF0611gfx_sponsorsindd 1 51711 101722 AM
CITY OF FAIRFIELD CA David Renschler CPFP 261 139 1 14
NOTABLE ACCOMPLISHMENTS Installed new GFI Genfare electronic fare boxes on all 56 transit coaches in just three days The City imposed mandatory furlough of 26 days on City employees eliminating 23 vehicles due to under-utilization Also the City extended oil change intervals from 3000 to 5000 miles
CITY OF FARGO ND Harold Pederson 446 324 2 37
NOTABLE ACCOMPLISHMENTS Implemented bar coding of all inventory in both maintenance shops Scheduled four days of additional training in the inventory portion of the Cityrsquos fl eet management software for parts staff which are actively reviewing and liquidating seldom-used and obsolete parts inventory
CITY OF FT WAYNE IN Larry Campbell CPFP 1088 438 2 28
NOTABLE ACCOMPLISHMENTS Developed fi rst-of-its kind hybrid sewer jet truck working with International Eaton and Sewer Equipment of America Continued purchasing additional hybrid vehicles added new LED lights to fueling island for a 77-percent energy savings and removed lead wheel weights from tires for steel weights
CITY OF GOODYEAR AZ Richard Sweepe 354 16 1 6
NOTABLE ACCOMPLISHMENTS Conducted quarterly utilization reviews resulting in $185000 in savings due to removal of under-utilized units Re-purposed trucks from use by Water Division for an eighth of the cost of new vehicles Streamlined vehicle specifi cations
CITY OF HENDERSON NV Robert Murnane 1057 240 1 21
NOTABLE ACCOMPLISHMENTS Started a car-sharing motor pool at City Hall campus implemented the EJ Ward fuel management system at two main fuel locations revised vehicle replacement schedules implemented fl eet downsizing project and entered into joint service agreement with neighboring jurisdiction to handle police motorcycle maintenance
CITY OF IRVING TX Ramiro Lopez 803 127 2 19
NOTABLE ACCOMPLISHMENTS Enhanced communications among staff and customers with focus groups and frequent meetings Cost savings are being realized through fuel pricing fuel conservation and position responsibility enhancements Implemented technician accountability controls increasing performance and fl eet availability
CITY OF KAMLOOPS BC Ian Hammond 292 147 1 19
NOTABLE ACCOMPLISHMENTS Initiated a pilot program to explore hydrogen as an alternate fuel Contracted with a Vancouver Island-based company to install an on-demand hydrogen generator on one of the Cityrsquos service trucks Pilotrsquos initial results show dramatic decreases in CO2 and NOx Staff is certifi ed to perform hydrogen conversions
CITY OF LAKELAND FL Gary McLean CPFP 1088 190 1 30
NOTABLE ACCOMPLISHMENTS Rebuilt vehicle replacement process teaming with departmental leadership and Cityrsquos fl eet Utilization Management Committee (FUMC) Down-sized administrative vehicles reducing purchase and fuel costs Established new auction contract and one-time repair limits as well as $500 repair limit on ldquosparerdquo vehicles
CITY OF LITTLE ROCK AR Wendell Jones 1060 160 2 70
NOTABLE ACCOMPLISHMENTS Increased number of workstations to one cloud computer workstation per technician (from one or two in each shop) Recently began a self-evaluation and improvement plan utilizing Fleet Sentinel Management program
CITY OF LONG BEACH CA Leslie Horikawa 1591 68 8 85
NOTABLE ACCOMPLISHMENTS Implemented rigorous campaign to bring maintenance program to 94-percent completion rate reaching a high of 96 percent Keeping a cap on overtime expenditures and rotating staff and providing opportunities to gain skills in various positions Implementing a loaner pool program as part of a vehicle reduction plan
CITY OF MARIETTABLW GA Scott Lawler 557 104 1 14
NOTABLE ACCOMPLISHMENTS Established an internal online customer survey after vehicleequipment is repaired Focused on preparing and receiving a signed service level agreement (SLA) from Power Utility department which was completed within one year Purchased software allowing fl eet to upload latest service bulletin fi x for re-fl ashing a vehiclersquos ECU
CITY OF MESA AZ Peter Scarafi otti CDM CAFM CEM CPFP 1450 50 2 76
NOTABLE ACCOMPLISHMENTS Warranty Recovery Program is on track to recover more than $600000 in warranty YTD in 2011 recovering $433000 in 2010 Shop employees have more than 300 ASE certifi cations and City has received Clean Cities Coalition Clean Air award for past eight years
CITY OF MIAMI FL Jose Davila Sr 1951 178 1 67
NOTABLE ACCOMPLISHMENTS Improved employeemanagement relations Moved stockroom management in-house Took on yearly inspection of almost 500 commercial hauler trucks Changed the way the City gauges itrsquos employees productivity
CITY OF NEW YORK DCAS NY Stephen Weir 2127 80 0 9
NOTABLE ACCOMPLISHMENTS Spearheaded a number of green initiatives to established NYC as premier Green City in US including commitment to receive 50 Chevrolet Volts by June secure 10 of the fi rst Ford Transit Connect Electric vehicles and secure a no-cost two-year lease for 10 Navistar eStar electric trucks
CITY OF NEW YORK PARKS amp REC NY Keith Kerman 1863 774 8 60
NOTABLE ACCOMPLISHMENTS Completed Agencyrsquos second pilot of B-50 fuel this time for all diesel vehicles in Borough of Staten Island Parks uses B-20 in all vehicles Expecting delivery of fi ve Chevrolet Volts and fi ve Navistar Class 4 all-electric vans for use in playground repair two International hybrid buses and 11 Kenworth hybrid medium-duty trucks
CITY OF OCEANSIDE CA Jeffery Hart 458 25 1 14
NOTABLE ACCOMPLISHMENTS Underwent complete management and offi ce staff change Changed vehicle check-out processes after repairs cross-training staff in areas of emergency vehicles fi re apparatus off-road equipment and fabrication igniting new wave of training opportunities Also ramped up safety program and converted below-ground tanks to biodiesel
CITY OF ROANOKE VA Kenneth Bernard 600 250 1 25
NOTABLE ACCOMPLISHMENTS Implemented new equipment including a Versus scanner 450 kW standby generator Aerosol can recycling unit and nitrogen generator for tire service Also upgraded the shop to be WiFi capable Established positive sustainable maintenance practices and have developed a team with a solid culture
FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
GF07_Directoryindd 30GF07_Directoryindd 30 7511 34429 PM7511 34429 PM
Thank you to the 2011 Sponsors of
wwwGovFleetExpocom
GFX05
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MARK YOUR CALENDAR FOR NEXT YEAR
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GF0611gfx_sponsorsindd 1 51711 101722 AMGF07_Directoryindd 31GF07_Directoryindd 31 7511 34435 PM7511 34435 PM
32 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
PROTECT YOUR FLEET
GF0711auditindd 1 7111 92820 AM
CITY OF SAN ANTONIO TX Florencio Pena 3715 1075 7 171
NOTABLE ACCOMPLISHMENTS Installed automatic vehicle location (AVL) in approximately 250 Solid Waste Management automated side-loader trucks Currently reviewing equipment lifecycles for many vehicle classes In FY2010 City passed environmental ordinance requiring vehicle purchases to be the most environmentally responsible equipment available
CITY OF SANTA ANA CA Rick Longobart 900 300 1 36
NOTABLE ACCOMPLISHMENTS Developed a cohesive work unit and camaraderie to overcome fi nancial shortfalls City proved in-house maintenance was more cost effi cient than outsourcing functions Demonstrated a $500000 savings through utilization effi ciency and improved communication
CITY OF SUFFOLK VA Jason LaLonde 1100 250 1 22
NOTABLE ACCOMPLISHMENTS With support and assistance from Dept of Budget and Strategic Planning a fl eet chargeback methodology information session was presented to all internal and external customers detailing expense and revenue steam on all facets of fl eet management Outfi tted all recently purchased equipment with LED lighting for increased visibility
CITY OF TAMPA FL Tim Perry 2682 218 2 57
NOTABLE ACCOMPLISHMENTS Authored revised City-wide Vehicle Operations policy which includes provisions for anti-idling cell phone and tobacco use driver training etc Took on responsibility for Tampa Fire Rescuersquos non-combat vehicles and equipment in 2009 completing integration in 2010 Also utilized outside vendor for heavy-tire road calls
CITY OF TEMPE AZ Aaron Alvarado 800 250 2 30
NOTABLE ACCOMPLISHMENTS Implemented ldquoThe Four Disciplines of Execution (4DX)rdquo by Franklin Covey At the City manager level guidance was put out to initiate an internal operating system to begin to change the culture and mind-set of all City departments
CITY OF THOUSAND OAKS CA Larry McKinney 205 405 1 11
NOTABLE ACCOMPLISHMENTS Implemented the following recycled fi lters and anti-freeze used retread tires eliminated lead wheel weights installed new busvehicle wash that uses recycled water installed a 60000-lb bus lift reorganized fl eet warehouse initiated employee and customer service surveys and created online equipment purchase calendar
CITY OF VANCOUVER BC Doug Smith 1680 280 4 240
NOTABLE ACCOMPLISHMENTS Introduced a ldquoMake vs Buyrdquo policy to determine what work should be done in-house versus outsourced Participated in public and private fl eet benchmarking projects Analyzed key performance indicators (KPIs) through fl eet management reports Introduced new fl uid storage and electronic fl uid dispensing management system
CITY OF WILMINGTON DE Ed Stone 593 26 1 14
NOTABLE ACCOMPLISHMENTS Initiated ldquoFast Fleet Loanerrdquo pool program reduced fl eet size by 26 percent for $57000 fuel savings and $391000 capital expenditure savings lowered average fl eet age by one year resulting in $10000 approximate fuel savings lowered fl eetrsquos carbon footprint by replacing 30-percent of trash trucks and retrofi tting 27 additional trash and dump trucks
COLLIER COUNTY FL Daniel Croft 766 391 4 26
NOTABLE ACCOMPLISHMENTS Utilized totaled ambulance and transit bus for parts versus salvage saving more than $30000 in ambulance and $20000 in transit bus parts and components Built and opened vehicle washing system allowing fl eet to clean largest trucks and equipment Also one technician was selected as the State of Florida Bus Mechanic of the Year
COLORADO DEPT OF PERSONNEL ADMIN Kathy Nesbitt 6000 200 3 13
NOTABLE ACCOMPLISHMENTS Completed installation of State-owned E-85 pumps at the downtown Denver motor pool and designed and deployed E-85 tanks at three locations Currently coordinating deployment of 20 all-electric vehicles and developed a petroleum-reduction rebate program returning funds totaling $500000 to State user agencies
COUNTY OF RIVERSIDE CA Robert Howdyshell 4116 0 7 52
NOTABLE ACCOMPLISHMENTS Taking part in initiatives to lead to right-sizing the fl eet and reducing vehicle miles traveled Began right-sizing efforts in April 2010 with identifi cation of all under-utilized vehicles based on mileage versus repair costs totaling 298 vehicles removed from service and sold with 37 additional vehicles retired and sent to auction
COUNTY OF SONOMA CA David Head 1157 196 3 21
NOTABLE ACCOMPLISHMENTS Began process to outsource parts operation to NAPA IBS with no on-site staffi ng required due to use of NAPA and fl eet-based computers Costs were reduced 15-35 percent on most parts staffi ng costs were reduced by more than $230000 and the number of invoices processed per month was reduced from hundreds down to one
DAKOTA COUNTY MN Kevin Schlangen 242 74 1 12
NOTABLE ACCOMPLISHMENTS Developed and implemented fl eet operations and Fleet LockoutTagout procedure manuals as well as implemented Voyager fuel card program Constructed 55000 sq-ft fl eet storage addition to Empire campus with geothermal heating system Also expanded insourcing of fl eet services to three additional fl eets without additional staff
DISTRICT OF COLUMBIA WATER amp SEWER AUTHORITY OZ Fuller 583 1000 2 29
NOTABLE ACCOMPLISHMENTS Implemented green product purchasing and usage initiatives including vehicle lube touch-up paints brake cleaning sprays and other cleaning items Purchasing several electric charging stations for electric vehicle use and have FY-2011 vehicle purchase plans for at least 41 additional alternative-fuel vehicles
EUGENE WATER amp ELECTRIC BOARD OR Gary Lentsch 219 54 1 10
NOTABLE ACCOMPLISHMENTS One of the fi rst fl eets to measure hydraulic system ISO cleanliness and moisture while still on the vehicle Shop is currently being certifi ed toward LEEDrsquos Gold standard Implemented idle and fuel-reduction policy obtaining a 103-percent reduction in fossil fuel usage (over 2009) Also reduced take-home vehicles to on-call staff only
HARFORD COUNTY MD Warren Patrick 1015 123 2 22
NOTABLE ACCOMPLISHMENTS Dramatically increased revenue by implementing new surplus vehicle sales process The new process works not only for fl eet vehicles and equipment but offi ce furniture computers etc Utilize a 27-month historical database to maintain an optimum replacement and disposal schedule
FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
GF07_Directoryindd 32GF07_Directoryindd 32 7511 34435 PM7511 34435 PM
This comprehensive guide contains information on how to
- prevent auditing
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Public Fleet Audit ndash A Self Assessment Checklist
GF0711auditindd 1 7111 92820 AMGF07_Directoryindd 33GF07_Directoryindd 33 7511 34437 PM7511 34437 PM
34 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
GF0611toolboxindd 1 51311 114257 AM
HOUSTON INDEPENDENT SCHOOL DISTRICT TX Mark Swackhamer 2068 60 6 150
NOTABLE ACCOMPLISHMENTS Increasing number of cameras on 647 buses from two to four All buses support and police vehicles will have telematics for a total count of 1910 units Adding particulate traps to a percentage of buses Also partnering with University of Houstonrsquos Texas Diesel Testing and Research Center on emerging emissions reduction technologies
IDAHO NATIONAL LABORATORY ITS Scott Wold 671 467 2 152
NOTABLE ACCOMPLISHMENTS Replaced almost 75 percent of fl eet with fl ex-fuel vehicles (FFVs) and put 20 new hybrid-electric sedans and SUVs into service for total of 47 hybrid vehicles Began renewing aging bus fl eet increasing fuel economy by 20 percent and carrying 1 additional passenger per vehicle Mini-motor coaches planned to improve fuel mileage by 50 percent
CITY OF INDIANAPOLIS IN John Williams 4397 905 3 106
NOTABLE ACCOMPLISHMENTS Used over 20 key performance indicators (KPIs) to manage 5300 vehicles and pieces of equipment focusing on fi ve areas daily fl eet availability PM and repair operations supply and services administrative operations and customer service Also currently employ 13 ASE Master technicians
JOINT BASE LEWIS MCCHORD FLEET OPERATION WA Michor Gentemann 62 3500 3 100
NOTABLE ACCOMPLISHMENTS Continued to improve fl eet management information system (FMIS) to track man hours spent servicing vehicles and to review the Military Expenditure Limit helping to estimate costs Implemented new inspection process that saves time by pre-evaluating a vehicle before its pulled out of service and brought into the repair shop
KING COUNTY FLEET ADMINISTRATION WA Jennifer Lindwall 1950 364 2 76
NOTABLE ACCOMPLISHMENTS Acquired several clean vehicles including a hybrid service truck that has netted a 30 percent improvement in fuel effi ciency and two hybrid bucket trucks The purchase was offset with $120500 in grants The County fl eet has been right-sized by eliminating 43 under-utilized vehicles and has increased the use of shared vehicles
KNOX COUNTY TN Phillip May 1113 217 2 20
NOTABLE ACCOMPLISHMENTS Reduced total expenditures by 4 percent total department charges by 6 percent fuel usage by 5 percent and parts inventory by 24 percent while increasing production by 6 percent and improved turnaround time by 8 percent The shop earned its second Automotive Service Excellence (ASE) Blue Seal Certifi cation
MONROE COUNTY NY Melvin Rose 940 160 1 17
NOTABLE ACCOMPLISHMENTS Cooperative public-private partnership with Rochester Institute of Technology served as the model for the recently approved E-15 by the federal government Green initiatives and inter-municipal cooperation has led to increase in use of green vehicles reduction of duplicate equipment and the construction of green fueling stations
MONTEREY COUNTY CA Thomas Abear 2074 85 5 18
NOTABLE ACCOMPLISHMENTS Increased the number of hybrids in the Countyrsquos fl eet including hybrid pickup trucks and introduced biodiesel and retired or retrofi tted nearly 100 percent of on-road diesel vehicles with particulate trap fi lters Gave staff additional training opportunities through use of in-house kiosk to access online courses
MONTGOMERY COUNTY MD DEPARTMENT OF GENERAL SERVICES
Millie Souders 2297 0 1 45
NOTABLE ACCOMPLISHMENTS Instituted a fl eet performance improvement program utilizing employee input These employee-driven ideas netted improvements in key performance requirements including increasing police vehicle and administration vehicle availability and preventive maintenance completed in 24 hours to 987 percent
NEW YORK CITY POLICE DEPARTMENT NY Gregory Dimesa 8067 0 13 453
NOTABLE ACCOMPLISHMENTS Developed a proactive preventive maintenance program which compares maintenance history with current fueling mileage showing a 1-percent overall decrease in out-of-service rate and a 12-percent reduction in vehicles requiring a tow The Department is acquiring 373 more hybrid vehicles to join the 477 already in service
NORTH DAKOTA DOT STATE FLEET SERVICES ND Paul Hanson 3329 0 8 11
NOTABLE ACCOMPLISHMENTS Switched to synthetic transmission fl uid in the heavy trucks with automatic transmissions cutting required fl uid changes per year by a third and saving an estimated 1200 gallons of transmission fl uid and 450 man hours per year Also switched to purchasing heavy trucks with synthetic gear lube saving an estimated 750 gallons annually
PALM BEACH COUNTY FLA Douglas Weichman CAFM 2141 1584 3 60
NOTABLE ACCOMPLISHMENTS Implemented replacement rating system that was above the established replacement guidelines and established low-utilization reports to help make asset reduction decisions and stretch lifecycles In addition began purchasing low-rolling resistance tires and BOLT-brand locks for utility-type vehicles to help with key control
PALM BEACH COUNTY SHERIFFrsquoS OFFICE FL Alan Lane 2500 1300 3 32
NOTABLE ACCOMPLISHMENTS Increased focus on deputy safety with tires and brakes replaced on pursuit-type vehciles on a more regular basis eg if tires are worn to 532nds or brake pads are less than 6mm Repair intervals have been increased to a four month 4000 mile schedule saving about $400000 in the Departmentrsquos annual budget
PASCO COUNTY BOARD OF COUNTY COMMISSIONERS FL
Stephen McNaughton CAFM 966 920 3 39
NOTABLE ACCOMPLISHMENTS Implemented a Generator Task Force Program to align generator procurement disposal maintenance fueling and to maintain awareness of generator actions or agreements that impact County interests The fl eet uses a Specifi cation Committee as part of the process of procuring vehicles and equipment for the County
PRINCE GEORGErsquoS COUNTY MD Richard Hilmer 3243 12 2 57
NOTABLE ACCOMPLISHMENTS Due to a 20-percent reduction in staff caused by the recession the fl eet had to turn to upfi tting contractors to outfi t its latest group purchase of police vehicles Following this model 328 police vehicles were outfi tted for a savings of over $460000 in 2011 alone
PRINCE WILLIAM COUNTY VA Matthew Villareale 1107 177 1 35
NOTABLE ACCOMPLISHMENTS Fleet management increased its review of performance data and trends including the length of time by department that each vehicle has been in for service allowing for trending and shifting of priorities The fl eet maintained its E3 (Exemplary Environmental Enterprise) status with the Environmental Excellence Program
FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
GF07_Directoryindd 34GF07_Directoryindd 34 7511 34437 PM7511 34437 PM
USE THE FLEET TOOLBOX TO
Compare your eet using a bull robust benchmarking tool Analyze labor rates bull Reduce vehicle downtimebull Benchmark staf ng against similarly sized eetsbull Ensure JIT inventory processesbull Determine facility size requirementsbull Project employee and labor costsbull Network con dentially with other eet managersbull Review RFP samples and policy manualsbull Join a community of professionals with challenges bull similar to your own at www eettoolboxcom
Ensure JIT inventory processesbull
USE THE FLEET TOOLBOX TO
Compare your eet using a bullrobust benchmarking toolAnalyze labor rates bullReduce vehicle downtimebullBenchmark staf ng against similarly sized eetsbull
INTRODUCING
Equipped with all the tools you need to run an efficient fleet
DEVELOPED BY
GF Toolbox concept FINALindd 1 51311 110342 AM
GF0611toolboxindd 1 51311 114257 AMGF07_Directoryindd 35GF07_Directoryindd 35 7511 34439 PM7511 34439 PM
36 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
wwwfleetcertificationcom
Certify Your Fleet Operation
GF0711certificationindd 1 7111 100056 AM
RICHLAND COUNTY SC William Peters 1147 106 1 24
NOTABLE ACCOMPLISHMENTS Provides weekly fl eet status report to County administrators about vehicle availability and preventive maintenance services performed The fl eet division was instrumental in the development of the Countyrsquos Air Quality policy
SALT RIVER PROJECT AZ Jim Wood 1945 207 6 86
NOTABLE ACCOMPLISHMENTS By using fuel hedging the Department has remained close to its projected budget despite the volatility of the market Transportation Services was 3-percent under budget due in part to staff reductions and careful budget management
SAN ANTONIO WATER SYSTEM TX David Kilbourne 450 724 5 49
NOTABLE ACCOMPLISHMENTS Implemented a fuel card test program allowing drivers to use commercial stations and a GPS test program to monitor location and vehicle operations Set up a sewer cleaning equipment preparation team increasing line cleaning crew time by 40 minutes each day
SANDIA NATIONAL LABORATORIES FLEET SERVICES NM
Mark Crawford 808 2050 4 47
NOTABLE ACCOMPLISHMENTS Received the 2010 GreenGov Presidential Award for involvement in developing constructing and testing a solar-powered cart Uses a driving simulator to help train drivers through a series of computer-generated real-world scenarios
SKOOKUM FORT RILEYGSA WA Michael Powell 1211 380 1 7
NOTABLE ACCOMPLISHMENTS Introduced electric vehicles for use low-mileage use Provides detailed fl eet information to managers including VIN license tag information and the last preventive maintenance date
SNOHOMISH CO PUBLIC WORKS FLEET MGT DIV WA
Allen Mitchell 896 393 3 49
NOTABLE ACCOMPLISHMENTS Sold and redeployed 75 under-utilized vehicles reducing fl eet expenses by $827863 Reduced GHG emissions by 85 percent increasing the Departmentrsquos Evergreen Fleets program rating from a three- to four-star rating on the fi ve-star scale
STATE OF DELAWARE FLEET SERVICES DE Terry Barton 2344 0 0 37
NOTABLE ACCOMPLISHMENTS Because it has no operating repair or fueling facilities Fleet Services provides vehicles for $2645 per day including fuel maintenance 247 roadside assistance EZ Pass and GPS tracking Upgrades to the central operation system will increase ability to make reservations via the Internet freeing up fl eet resources
STATE OF GEORGIA DEPT OF ADMINISTRATIVE SERVICES GA
Ed Finnegan 21670 228 146 4
NOTABLE ACCOMPLISHMENTS Rolled out the ARI Insights Vehicle Mgmt System four months ahead of schedule Arranged to have a permanent rental car from Enterprise placed at state agency that did not qualify for an additional vehicle for a savings of $10000 a 23 percent drop from fees spent the previous years for the rental and staff pick-up and drop-off time
STATE OF KENTUCKY KY Forrest Banta 4723 0 1 28
NOTABLE ACCOMPLISHMENTS As part of the governorrsquos Smart Government Initiative the division is reviewing vehicle usage the possibility of self-insurance revising the take-home vehicle policy and establishing a short-termdaily rental contract The division purchased 125 alternative-fuel vehicles for an average increase in fuel economy of 55 mpg
TOWN OF BUCKEYE AZ Michael DePaulo 231 45 1 5
NOTABLE ACCOMPLISHMENTS Made the decision to outsource on-callafter-hours service for a total cost of $263 a savings of more than $13000 from the previous year Established a motor pool that included eight vehicles for all Town departments
UNIVERSITY OF CALIFORNIA DAVIS CA Richard Battersby 1000 300 1 26
NOTABLE ACCOMPLISHMENTS Through careful analysis and planning lowered operating expenses by 17 percent or $12 million To assist its customers and leadership the department developed an extensive array of fl eet metrics and reports designed to better enable vehicle and transportation decisions
UNIVERSITY OF WASHINGTON WA Jolie Tahara 653 0 1 18
NOTABLE ACCOMPLISHMENTS Reduced the number of yearly scheduled preventive maintenance visits by 30 percent with an overall fl eet availability of 95 percent Fleet services purchased fi ve hybrid step-vans and one hybrid paratransit shuttle to reduce both operating costs and CO2 emissions
VEHICLE AND TRAVEL SERVICES DEPARTMENT OF TECHNOLOGY MANAGEMENT amp BUDGET STATE OF
MICHIGAN MIJoyce Van Coevering 6910 308 1 32
NOTABLE ACCOMPLISHMENTS Streamlined the motor pool reservation system giving users 24-hour access to VTS vehicles The system FleetCommander tracks real-time utilization and displays graphs gauges online forms and a wide variety of reports based on consistent normalized data
WAKE COUNTY NC Thomas Kuryla 873 90 1 15
NOTABLE ACCOMPLISHMENTS Implemented a fuel management software system which allows employees to fi ll up without a fuel card and prevents misuse of County resources The system also collects data through the vehicle OBD connection such as odometer readings idle time run time and OBD codes
WASHINGTON STARE DEPARTMENT OF TRANSPORTATION (WSDOT) WA
Greg Hansen 2314 1354 37 209
NOTABLE ACCOMPLISHMENTS Adjusted its preventive maintenance schedules using fuel consumption as the basis for service rather than time as part of its efforts to reduce agency emissions by 15 percent of 2005 levels by 2020 Has implemented back-up camera and in-cab audible warning device technologies to improve safety and prevent equipment damage
ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
GF07_Directoryindd 36GF07_Directoryindd 36 7511 34439 PM7511 34439 PM
wwwfleetcertificationcomwwwfleetcertificationcom
in partnership with
GF05
-4311
Certify Your Fleet Operation
GF0711certificationindd 1 7111 100056 AMGF07_Directoryindd 37GF07_Directoryindd 37 7511 34442 PM7511 34442 PM
38 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
AFFB11gfcindd 1 52711 74645 AM
2011 lsquo100 BEST FLEETrsquo JUDGESThe pool of judges for the 2011 100 Best Fleets spent countless hours reviewing applications following up with
nominees and lending their expertise to the program This yearrsquos judges were
2011 ELITE FLEETSThis prestigious award is given to the No 1 fl eet winners from the previous four years
which are still meeting the highest standards in fl eet excellence
2010 NO 1 FLEET CITY OF TROY MICH
2008 amp 2009 NO 1 FLEETHILLSBOROUGH COUNTY FLA
2007 NO 1 FLEETVOLUSIA COUNTY FLA
GEORGE BAKERDirector of Central Services
Volusia County Fla MARILYN RAWLINGSFleet Manager
Lee County Fla
MF
SAMUEL LAMERATOSuperintendent of Fleet MaintenanceCity of Troy Mich
STEVE RILEYDirector of Fleet OperationsCity of Coral Gables Fla
GF07_Directoryindd 38GF07_Directoryindd 38 7511 34443 PM7511 34443 PM
Register Now at wwwGreenFleetConferencecom
or call (800) 576 - 8788
OCTOBER 3-4 2011Gaylord Texan bull Grapevine TXThe Green Fleet Conference amp Expo is the only event which focuses
exclusively on environmental sustainability for car and truck fl eets Others may
touch on the subject but Green Fleet Conference amp Expo specializes in
it offering two intense concentrated days of education enterprising dialogue
and engaging exhibits If you are a fl eet manager in either the corporate or
government arena make room in your calendar for this must-attend event
PAST SPONSORS INCLUDE
Supporting Organization
GFC05-7411
AFFB11gfcindd 1 52711 74645 AMGF07_Directoryindd 39GF07_Directoryindd 39 7511 34451 PM7511 34451 PM
40 Government Fleet JulyAugust 2011
PUBLIC FORUM By Mike Antich
Why do many in senior
management or elect-
ed offi cials not listen
to their fl eet managers I know
many may dispute this asser-
tion but the reality is that many
public sector fl eet managers do
not have the ear of their manage-
ment and elected offi cials
Herersquos a real-world case in
point One fl eet manager relat-
ed to me that his management
hired an outside consultant to
analyze the performance of
the municipal fl eet and submit
recommendations for improve-
ment The fl eet manager relat-
ing this story to me is held in
high esteem by his peers and
has been very proactive Over
the past several years he made
detailed recommendations on
how to improve the Cityrsquos fl eet
operations however his recom-
mendations fell on deaf ears
When the consulting company
issued its follow-up report it
was enthusiastically received by
management and the city coun-
cil What was distressing to the
fl eet manager is that the consul-
tant recommended exactly what
he had recommended earlier
Why did his recommendations
fall on deaf ears while the al-
most identical recommenda-
tions made by the consultant
were met with enthusiasm
This dilemma is not solely
restricted to fl eet managers
The same complaint is heard
from in-house IT personnel
staff attorneys et al One reason
is that some management value
an outside opinion which
presumably is not vested to
a particular outcome These
proponents argue that a
consultant can offer a different
more objective perspective
about how a problem can be
solved Also consultants are
exposed to a variety of operations
and different methods used to
deal with the same issues facing
your operation But this theory
falls apart when the consultantrsquos
recommendations are identical
to the in-house manager and
one is accepted over the other
The reality is it is a deeper issue
of management not listening
to its in-house subject-matter
experts
Herersquos another example from
a different fl eet manager which
illustrates this point
ldquoMy outfi t hired an outside
consulting company to perform
a fi nancial and operational au-
dit When completing the audit
the consultant wrote a review
The opening comment in the
fi nal review was lsquoYour fl eet is
operating well under benchmark
averagesrsquo They then went on to
make further cost-saving rec-
ommendations After the review
meeting I sent several e-mails
to my reporting offi cials with a
single note lsquoWe paid this outfi t
how much to tell us thisrsquordquo
This fl eet manager went
on to summarize what is at the
heart of this problem ldquoMy point
is what a shame that manage-
ment all the way up the line
wonrsquot ask (then listen to) the
people who know their jobs as to
what would be good actions and
practices to take for operational
cost savings Of course this ap-
plies to all departments and not
just fl eet operations The bottom
line is when will management
learn to listenrdquo
However the blame isnrsquot all
one-sided In the fi nal analysis
many fl eet managers do a very
poor job in elevating their pro-
fessional stature in the eyes of
senior management The sad re-
ality is that if you donrsquot take the
lead in defi ning your expertise as
a professional fl eet manager and
showcasing your value to the
management team someone else
will do so which is often errone-
ous and the source of mispercep-
tions about your capabilities
UNDER-APPRECIATIONThese are turbulent times
for public sector fl eet managers
Many fl eet managers are under-
appreciated by user groups se-
nior management and elected
offi cials Sometimes the fl eet
manager is at fault because he or
she does a poor job of promoting
themselves and their department
to management When money is
scarce and budgets are tight or
need to be cut fl eet managers
quickly fi nd themselves on the
radar screen of elected offi cials
the local news media and tax-
payer watchdog groups
How do you prove you are
doing a good job You may think
you manage a well-run fl eet but
do you have the metrics to sub-
stantiate this assertion If you
can quantify the performance
of your operation to manage-
ment and elected offi cials they
are more likely to appreciate the
value of the service provided
However this lack of un-
derstanding by management is
often the root of inquiries that
put fl eet managers on the defen-
sive attempting to justify their
performance Fleet managers
should not assume management
understands their business and
knows they are doing a good job
If you want to demonstrate you
are competitive you need to de-
velop and measure on an ongo-
ing basis specifi c performance
metrics valuable to your user de-
partments that are available for
review by all interested parties
In todayrsquos weak tax base
fl eet managers can save taxpay-
er dollars by implementing ef-
fective fl eet policy maximizing
fl eet utilization right-sizing the
fl eet optimizing user depart-
ment productivity all while re-
ducing operating expenses The
sad part is that many fl eet man-
agers are not vocal about their
achievements and management
is not fully cognizant of their
contributions to achieving these
goals Fleet managers must be
viewed as valuable members of
the overall management team if
for no other reason than the fact
that they are managing tens of
millions of dollars of taxpayer
assets used to provide the ser-
vices taxpayers demand
Irsquoll admit that I too am mys-
tifi ed by the under-appreciation
of many fl eet managers I am
continually impressed by the
caliber of todayrsquos public sector
fl eet managers and how they
overcome the challenges they
face day-in and day-out Each
year fl eet managers and their
teams struggle to do more with
less money Perhaps it is be-
cause the personalities of many
fl eet managers who are humble
by nature and not prone to self-
promotion
It is high-time senior man-
agement and elected offi cials
realize the value of their fl eet
managers and utilize this ex-
pertise to its fullest extent My
message to senior management
is a simple one Listen to your
fl eet manager
Let me know what you think
mikeantichbobitcom
MESSAGE TO MANAGEMENTLISTEN TO YOUR FLEET MANAGER
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Thank you to the 2011 Sponsors of
wwwGovFleetExpocom
GFX05
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PREMIER SPONSOR MAJOR SPONSORS
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32 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
PROTECT YOUR FLEET
GF0711auditindd 1 7111 92820 AM
CITY OF SAN ANTONIO TX Florencio Pena 3715 1075 7 171
NOTABLE ACCOMPLISHMENTS Installed automatic vehicle location (AVL) in approximately 250 Solid Waste Management automated side-loader trucks Currently reviewing equipment lifecycles for many vehicle classes In FY2010 City passed environmental ordinance requiring vehicle purchases to be the most environmentally responsible equipment available
CITY OF SANTA ANA CA Rick Longobart 900 300 1 36
NOTABLE ACCOMPLISHMENTS Developed a cohesive work unit and camaraderie to overcome fi nancial shortfalls City proved in-house maintenance was more cost effi cient than outsourcing functions Demonstrated a $500000 savings through utilization effi ciency and improved communication
CITY OF SUFFOLK VA Jason LaLonde 1100 250 1 22
NOTABLE ACCOMPLISHMENTS With support and assistance from Dept of Budget and Strategic Planning a fl eet chargeback methodology information session was presented to all internal and external customers detailing expense and revenue steam on all facets of fl eet management Outfi tted all recently purchased equipment with LED lighting for increased visibility
CITY OF TAMPA FL Tim Perry 2682 218 2 57
NOTABLE ACCOMPLISHMENTS Authored revised City-wide Vehicle Operations policy which includes provisions for anti-idling cell phone and tobacco use driver training etc Took on responsibility for Tampa Fire Rescuersquos non-combat vehicles and equipment in 2009 completing integration in 2010 Also utilized outside vendor for heavy-tire road calls
CITY OF TEMPE AZ Aaron Alvarado 800 250 2 30
NOTABLE ACCOMPLISHMENTS Implemented ldquoThe Four Disciplines of Execution (4DX)rdquo by Franklin Covey At the City manager level guidance was put out to initiate an internal operating system to begin to change the culture and mind-set of all City departments
CITY OF THOUSAND OAKS CA Larry McKinney 205 405 1 11
NOTABLE ACCOMPLISHMENTS Implemented the following recycled fi lters and anti-freeze used retread tires eliminated lead wheel weights installed new busvehicle wash that uses recycled water installed a 60000-lb bus lift reorganized fl eet warehouse initiated employee and customer service surveys and created online equipment purchase calendar
CITY OF VANCOUVER BC Doug Smith 1680 280 4 240
NOTABLE ACCOMPLISHMENTS Introduced a ldquoMake vs Buyrdquo policy to determine what work should be done in-house versus outsourced Participated in public and private fl eet benchmarking projects Analyzed key performance indicators (KPIs) through fl eet management reports Introduced new fl uid storage and electronic fl uid dispensing management system
CITY OF WILMINGTON DE Ed Stone 593 26 1 14
NOTABLE ACCOMPLISHMENTS Initiated ldquoFast Fleet Loanerrdquo pool program reduced fl eet size by 26 percent for $57000 fuel savings and $391000 capital expenditure savings lowered average fl eet age by one year resulting in $10000 approximate fuel savings lowered fl eetrsquos carbon footprint by replacing 30-percent of trash trucks and retrofi tting 27 additional trash and dump trucks
COLLIER COUNTY FL Daniel Croft 766 391 4 26
NOTABLE ACCOMPLISHMENTS Utilized totaled ambulance and transit bus for parts versus salvage saving more than $30000 in ambulance and $20000 in transit bus parts and components Built and opened vehicle washing system allowing fl eet to clean largest trucks and equipment Also one technician was selected as the State of Florida Bus Mechanic of the Year
COLORADO DEPT OF PERSONNEL ADMIN Kathy Nesbitt 6000 200 3 13
NOTABLE ACCOMPLISHMENTS Completed installation of State-owned E-85 pumps at the downtown Denver motor pool and designed and deployed E-85 tanks at three locations Currently coordinating deployment of 20 all-electric vehicles and developed a petroleum-reduction rebate program returning funds totaling $500000 to State user agencies
COUNTY OF RIVERSIDE CA Robert Howdyshell 4116 0 7 52
NOTABLE ACCOMPLISHMENTS Taking part in initiatives to lead to right-sizing the fl eet and reducing vehicle miles traveled Began right-sizing efforts in April 2010 with identifi cation of all under-utilized vehicles based on mileage versus repair costs totaling 298 vehicles removed from service and sold with 37 additional vehicles retired and sent to auction
COUNTY OF SONOMA CA David Head 1157 196 3 21
NOTABLE ACCOMPLISHMENTS Began process to outsource parts operation to NAPA IBS with no on-site staffi ng required due to use of NAPA and fl eet-based computers Costs were reduced 15-35 percent on most parts staffi ng costs were reduced by more than $230000 and the number of invoices processed per month was reduced from hundreds down to one
DAKOTA COUNTY MN Kevin Schlangen 242 74 1 12
NOTABLE ACCOMPLISHMENTS Developed and implemented fl eet operations and Fleet LockoutTagout procedure manuals as well as implemented Voyager fuel card program Constructed 55000 sq-ft fl eet storage addition to Empire campus with geothermal heating system Also expanded insourcing of fl eet services to three additional fl eets without additional staff
DISTRICT OF COLUMBIA WATER amp SEWER AUTHORITY OZ Fuller 583 1000 2 29
NOTABLE ACCOMPLISHMENTS Implemented green product purchasing and usage initiatives including vehicle lube touch-up paints brake cleaning sprays and other cleaning items Purchasing several electric charging stations for electric vehicle use and have FY-2011 vehicle purchase plans for at least 41 additional alternative-fuel vehicles
EUGENE WATER amp ELECTRIC BOARD OR Gary Lentsch 219 54 1 10
NOTABLE ACCOMPLISHMENTS One of the fi rst fl eets to measure hydraulic system ISO cleanliness and moisture while still on the vehicle Shop is currently being certifi ed toward LEEDrsquos Gold standard Implemented idle and fuel-reduction policy obtaining a 103-percent reduction in fossil fuel usage (over 2009) Also reduced take-home vehicles to on-call staff only
HARFORD COUNTY MD Warren Patrick 1015 123 2 22
NOTABLE ACCOMPLISHMENTS Dramatically increased revenue by implementing new surplus vehicle sales process The new process works not only for fl eet vehicles and equipment but offi ce furniture computers etc Utilize a 27-month historical database to maintain an optimum replacement and disposal schedule
FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
GF07_Directoryindd 32GF07_Directoryindd 32 7511 34435 PM7511 34435 PM
This comprehensive guide contains information on how to
- prevent auditing
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- increase effi ciency and workfl ow processes
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PROTECT PROTECT YOUR FLEETYOUR FLEET
Prevent an audit of your fl eet operations with the
Public Fleet Audit ndash A Self Assessment Checklist
GF0711auditindd 1 7111 92820 AMGF07_Directoryindd 33GF07_Directoryindd 33 7511 34437 PM7511 34437 PM
34 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
GF0611toolboxindd 1 51311 114257 AM
HOUSTON INDEPENDENT SCHOOL DISTRICT TX Mark Swackhamer 2068 60 6 150
NOTABLE ACCOMPLISHMENTS Increasing number of cameras on 647 buses from two to four All buses support and police vehicles will have telematics for a total count of 1910 units Adding particulate traps to a percentage of buses Also partnering with University of Houstonrsquos Texas Diesel Testing and Research Center on emerging emissions reduction technologies
IDAHO NATIONAL LABORATORY ITS Scott Wold 671 467 2 152
NOTABLE ACCOMPLISHMENTS Replaced almost 75 percent of fl eet with fl ex-fuel vehicles (FFVs) and put 20 new hybrid-electric sedans and SUVs into service for total of 47 hybrid vehicles Began renewing aging bus fl eet increasing fuel economy by 20 percent and carrying 1 additional passenger per vehicle Mini-motor coaches planned to improve fuel mileage by 50 percent
CITY OF INDIANAPOLIS IN John Williams 4397 905 3 106
NOTABLE ACCOMPLISHMENTS Used over 20 key performance indicators (KPIs) to manage 5300 vehicles and pieces of equipment focusing on fi ve areas daily fl eet availability PM and repair operations supply and services administrative operations and customer service Also currently employ 13 ASE Master technicians
JOINT BASE LEWIS MCCHORD FLEET OPERATION WA Michor Gentemann 62 3500 3 100
NOTABLE ACCOMPLISHMENTS Continued to improve fl eet management information system (FMIS) to track man hours spent servicing vehicles and to review the Military Expenditure Limit helping to estimate costs Implemented new inspection process that saves time by pre-evaluating a vehicle before its pulled out of service and brought into the repair shop
KING COUNTY FLEET ADMINISTRATION WA Jennifer Lindwall 1950 364 2 76
NOTABLE ACCOMPLISHMENTS Acquired several clean vehicles including a hybrid service truck that has netted a 30 percent improvement in fuel effi ciency and two hybrid bucket trucks The purchase was offset with $120500 in grants The County fl eet has been right-sized by eliminating 43 under-utilized vehicles and has increased the use of shared vehicles
KNOX COUNTY TN Phillip May 1113 217 2 20
NOTABLE ACCOMPLISHMENTS Reduced total expenditures by 4 percent total department charges by 6 percent fuel usage by 5 percent and parts inventory by 24 percent while increasing production by 6 percent and improved turnaround time by 8 percent The shop earned its second Automotive Service Excellence (ASE) Blue Seal Certifi cation
MONROE COUNTY NY Melvin Rose 940 160 1 17
NOTABLE ACCOMPLISHMENTS Cooperative public-private partnership with Rochester Institute of Technology served as the model for the recently approved E-15 by the federal government Green initiatives and inter-municipal cooperation has led to increase in use of green vehicles reduction of duplicate equipment and the construction of green fueling stations
MONTEREY COUNTY CA Thomas Abear 2074 85 5 18
NOTABLE ACCOMPLISHMENTS Increased the number of hybrids in the Countyrsquos fl eet including hybrid pickup trucks and introduced biodiesel and retired or retrofi tted nearly 100 percent of on-road diesel vehicles with particulate trap fi lters Gave staff additional training opportunities through use of in-house kiosk to access online courses
MONTGOMERY COUNTY MD DEPARTMENT OF GENERAL SERVICES
Millie Souders 2297 0 1 45
NOTABLE ACCOMPLISHMENTS Instituted a fl eet performance improvement program utilizing employee input These employee-driven ideas netted improvements in key performance requirements including increasing police vehicle and administration vehicle availability and preventive maintenance completed in 24 hours to 987 percent
NEW YORK CITY POLICE DEPARTMENT NY Gregory Dimesa 8067 0 13 453
NOTABLE ACCOMPLISHMENTS Developed a proactive preventive maintenance program which compares maintenance history with current fueling mileage showing a 1-percent overall decrease in out-of-service rate and a 12-percent reduction in vehicles requiring a tow The Department is acquiring 373 more hybrid vehicles to join the 477 already in service
NORTH DAKOTA DOT STATE FLEET SERVICES ND Paul Hanson 3329 0 8 11
NOTABLE ACCOMPLISHMENTS Switched to synthetic transmission fl uid in the heavy trucks with automatic transmissions cutting required fl uid changes per year by a third and saving an estimated 1200 gallons of transmission fl uid and 450 man hours per year Also switched to purchasing heavy trucks with synthetic gear lube saving an estimated 750 gallons annually
PALM BEACH COUNTY FLA Douglas Weichman CAFM 2141 1584 3 60
NOTABLE ACCOMPLISHMENTS Implemented replacement rating system that was above the established replacement guidelines and established low-utilization reports to help make asset reduction decisions and stretch lifecycles In addition began purchasing low-rolling resistance tires and BOLT-brand locks for utility-type vehicles to help with key control
PALM BEACH COUNTY SHERIFFrsquoS OFFICE FL Alan Lane 2500 1300 3 32
NOTABLE ACCOMPLISHMENTS Increased focus on deputy safety with tires and brakes replaced on pursuit-type vehciles on a more regular basis eg if tires are worn to 532nds or brake pads are less than 6mm Repair intervals have been increased to a four month 4000 mile schedule saving about $400000 in the Departmentrsquos annual budget
PASCO COUNTY BOARD OF COUNTY COMMISSIONERS FL
Stephen McNaughton CAFM 966 920 3 39
NOTABLE ACCOMPLISHMENTS Implemented a Generator Task Force Program to align generator procurement disposal maintenance fueling and to maintain awareness of generator actions or agreements that impact County interests The fl eet uses a Specifi cation Committee as part of the process of procuring vehicles and equipment for the County
PRINCE GEORGErsquoS COUNTY MD Richard Hilmer 3243 12 2 57
NOTABLE ACCOMPLISHMENTS Due to a 20-percent reduction in staff caused by the recession the fl eet had to turn to upfi tting contractors to outfi t its latest group purchase of police vehicles Following this model 328 police vehicles were outfi tted for a savings of over $460000 in 2011 alone
PRINCE WILLIAM COUNTY VA Matthew Villareale 1107 177 1 35
NOTABLE ACCOMPLISHMENTS Fleet management increased its review of performance data and trends including the length of time by department that each vehicle has been in for service allowing for trending and shifting of priorities The fl eet maintained its E3 (Exemplary Environmental Enterprise) status with the Environmental Excellence Program
FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
GF07_Directoryindd 34GF07_Directoryindd 34 7511 34437 PM7511 34437 PM
USE THE FLEET TOOLBOX TO
Compare your eet using a bull robust benchmarking tool Analyze labor rates bull Reduce vehicle downtimebull Benchmark staf ng against similarly sized eetsbull Ensure JIT inventory processesbull Determine facility size requirementsbull Project employee and labor costsbull Network con dentially with other eet managersbull Review RFP samples and policy manualsbull Join a community of professionals with challenges bull similar to your own at www eettoolboxcom
Ensure JIT inventory processesbull
USE THE FLEET TOOLBOX TO
Compare your eet using a bullrobust benchmarking toolAnalyze labor rates bullReduce vehicle downtimebullBenchmark staf ng against similarly sized eetsbull
INTRODUCING
Equipped with all the tools you need to run an efficient fleet
DEVELOPED BY
GF Toolbox concept FINALindd 1 51311 110342 AM
GF0611toolboxindd 1 51311 114257 AMGF07_Directoryindd 35GF07_Directoryindd 35 7511 34439 PM7511 34439 PM
36 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
wwwfleetcertificationcom
Certify Your Fleet Operation
GF0711certificationindd 1 7111 100056 AM
RICHLAND COUNTY SC William Peters 1147 106 1 24
NOTABLE ACCOMPLISHMENTS Provides weekly fl eet status report to County administrators about vehicle availability and preventive maintenance services performed The fl eet division was instrumental in the development of the Countyrsquos Air Quality policy
SALT RIVER PROJECT AZ Jim Wood 1945 207 6 86
NOTABLE ACCOMPLISHMENTS By using fuel hedging the Department has remained close to its projected budget despite the volatility of the market Transportation Services was 3-percent under budget due in part to staff reductions and careful budget management
SAN ANTONIO WATER SYSTEM TX David Kilbourne 450 724 5 49
NOTABLE ACCOMPLISHMENTS Implemented a fuel card test program allowing drivers to use commercial stations and a GPS test program to monitor location and vehicle operations Set up a sewer cleaning equipment preparation team increasing line cleaning crew time by 40 minutes each day
SANDIA NATIONAL LABORATORIES FLEET SERVICES NM
Mark Crawford 808 2050 4 47
NOTABLE ACCOMPLISHMENTS Received the 2010 GreenGov Presidential Award for involvement in developing constructing and testing a solar-powered cart Uses a driving simulator to help train drivers through a series of computer-generated real-world scenarios
SKOOKUM FORT RILEYGSA WA Michael Powell 1211 380 1 7
NOTABLE ACCOMPLISHMENTS Introduced electric vehicles for use low-mileage use Provides detailed fl eet information to managers including VIN license tag information and the last preventive maintenance date
SNOHOMISH CO PUBLIC WORKS FLEET MGT DIV WA
Allen Mitchell 896 393 3 49
NOTABLE ACCOMPLISHMENTS Sold and redeployed 75 under-utilized vehicles reducing fl eet expenses by $827863 Reduced GHG emissions by 85 percent increasing the Departmentrsquos Evergreen Fleets program rating from a three- to four-star rating on the fi ve-star scale
STATE OF DELAWARE FLEET SERVICES DE Terry Barton 2344 0 0 37
NOTABLE ACCOMPLISHMENTS Because it has no operating repair or fueling facilities Fleet Services provides vehicles for $2645 per day including fuel maintenance 247 roadside assistance EZ Pass and GPS tracking Upgrades to the central operation system will increase ability to make reservations via the Internet freeing up fl eet resources
STATE OF GEORGIA DEPT OF ADMINISTRATIVE SERVICES GA
Ed Finnegan 21670 228 146 4
NOTABLE ACCOMPLISHMENTS Rolled out the ARI Insights Vehicle Mgmt System four months ahead of schedule Arranged to have a permanent rental car from Enterprise placed at state agency that did not qualify for an additional vehicle for a savings of $10000 a 23 percent drop from fees spent the previous years for the rental and staff pick-up and drop-off time
STATE OF KENTUCKY KY Forrest Banta 4723 0 1 28
NOTABLE ACCOMPLISHMENTS As part of the governorrsquos Smart Government Initiative the division is reviewing vehicle usage the possibility of self-insurance revising the take-home vehicle policy and establishing a short-termdaily rental contract The division purchased 125 alternative-fuel vehicles for an average increase in fuel economy of 55 mpg
TOWN OF BUCKEYE AZ Michael DePaulo 231 45 1 5
NOTABLE ACCOMPLISHMENTS Made the decision to outsource on-callafter-hours service for a total cost of $263 a savings of more than $13000 from the previous year Established a motor pool that included eight vehicles for all Town departments
UNIVERSITY OF CALIFORNIA DAVIS CA Richard Battersby 1000 300 1 26
NOTABLE ACCOMPLISHMENTS Through careful analysis and planning lowered operating expenses by 17 percent or $12 million To assist its customers and leadership the department developed an extensive array of fl eet metrics and reports designed to better enable vehicle and transportation decisions
UNIVERSITY OF WASHINGTON WA Jolie Tahara 653 0 1 18
NOTABLE ACCOMPLISHMENTS Reduced the number of yearly scheduled preventive maintenance visits by 30 percent with an overall fl eet availability of 95 percent Fleet services purchased fi ve hybrid step-vans and one hybrid paratransit shuttle to reduce both operating costs and CO2 emissions
VEHICLE AND TRAVEL SERVICES DEPARTMENT OF TECHNOLOGY MANAGEMENT amp BUDGET STATE OF
MICHIGAN MIJoyce Van Coevering 6910 308 1 32
NOTABLE ACCOMPLISHMENTS Streamlined the motor pool reservation system giving users 24-hour access to VTS vehicles The system FleetCommander tracks real-time utilization and displays graphs gauges online forms and a wide variety of reports based on consistent normalized data
WAKE COUNTY NC Thomas Kuryla 873 90 1 15
NOTABLE ACCOMPLISHMENTS Implemented a fuel management software system which allows employees to fi ll up without a fuel card and prevents misuse of County resources The system also collects data through the vehicle OBD connection such as odometer readings idle time run time and OBD codes
WASHINGTON STARE DEPARTMENT OF TRANSPORTATION (WSDOT) WA
Greg Hansen 2314 1354 37 209
NOTABLE ACCOMPLISHMENTS Adjusted its preventive maintenance schedules using fuel consumption as the basis for service rather than time as part of its efforts to reduce agency emissions by 15 percent of 2005 levels by 2020 Has implemented back-up camera and in-cab audible warning device technologies to improve safety and prevent equipment damage
ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
GF07_Directoryindd 36GF07_Directoryindd 36 7511 34439 PM7511 34439 PM
wwwfleetcertificationcomwwwfleetcertificationcom
in partnership with
GF05
-4311
Certify Your Fleet Operation
GF0711certificationindd 1 7111 100056 AMGF07_Directoryindd 37GF07_Directoryindd 37 7511 34442 PM7511 34442 PM
38 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
AFFB11gfcindd 1 52711 74645 AM
2011 lsquo100 BEST FLEETrsquo JUDGESThe pool of judges for the 2011 100 Best Fleets spent countless hours reviewing applications following up with
nominees and lending their expertise to the program This yearrsquos judges were
2011 ELITE FLEETSThis prestigious award is given to the No 1 fl eet winners from the previous four years
which are still meeting the highest standards in fl eet excellence
2010 NO 1 FLEET CITY OF TROY MICH
2008 amp 2009 NO 1 FLEETHILLSBOROUGH COUNTY FLA
2007 NO 1 FLEETVOLUSIA COUNTY FLA
GEORGE BAKERDirector of Central Services
Volusia County Fla MARILYN RAWLINGSFleet Manager
Lee County Fla
MF
SAMUEL LAMERATOSuperintendent of Fleet MaintenanceCity of Troy Mich
STEVE RILEYDirector of Fleet OperationsCity of Coral Gables Fla
GF07_Directoryindd 38GF07_Directoryindd 38 7511 34443 PM7511 34443 PM
Register Now at wwwGreenFleetConferencecom
or call (800) 576 - 8788
OCTOBER 3-4 2011Gaylord Texan bull Grapevine TXThe Green Fleet Conference amp Expo is the only event which focuses
exclusively on environmental sustainability for car and truck fl eets Others may
touch on the subject but Green Fleet Conference amp Expo specializes in
it offering two intense concentrated days of education enterprising dialogue
and engaging exhibits If you are a fl eet manager in either the corporate or
government arena make room in your calendar for this must-attend event
PAST SPONSORS INCLUDE
Supporting Organization
GFC05-7411
AFFB11gfcindd 1 52711 74645 AMGF07_Directoryindd 39GF07_Directoryindd 39 7511 34451 PM7511 34451 PM
40 Government Fleet JulyAugust 2011
PUBLIC FORUM By Mike Antich
Why do many in senior
management or elect-
ed offi cials not listen
to their fl eet managers I know
many may dispute this asser-
tion but the reality is that many
public sector fl eet managers do
not have the ear of their manage-
ment and elected offi cials
Herersquos a real-world case in
point One fl eet manager relat-
ed to me that his management
hired an outside consultant to
analyze the performance of
the municipal fl eet and submit
recommendations for improve-
ment The fl eet manager relat-
ing this story to me is held in
high esteem by his peers and
has been very proactive Over
the past several years he made
detailed recommendations on
how to improve the Cityrsquos fl eet
operations however his recom-
mendations fell on deaf ears
When the consulting company
issued its follow-up report it
was enthusiastically received by
management and the city coun-
cil What was distressing to the
fl eet manager is that the consul-
tant recommended exactly what
he had recommended earlier
Why did his recommendations
fall on deaf ears while the al-
most identical recommenda-
tions made by the consultant
were met with enthusiasm
This dilemma is not solely
restricted to fl eet managers
The same complaint is heard
from in-house IT personnel
staff attorneys et al One reason
is that some management value
an outside opinion which
presumably is not vested to
a particular outcome These
proponents argue that a
consultant can offer a different
more objective perspective
about how a problem can be
solved Also consultants are
exposed to a variety of operations
and different methods used to
deal with the same issues facing
your operation But this theory
falls apart when the consultantrsquos
recommendations are identical
to the in-house manager and
one is accepted over the other
The reality is it is a deeper issue
of management not listening
to its in-house subject-matter
experts
Herersquos another example from
a different fl eet manager which
illustrates this point
ldquoMy outfi t hired an outside
consulting company to perform
a fi nancial and operational au-
dit When completing the audit
the consultant wrote a review
The opening comment in the
fi nal review was lsquoYour fl eet is
operating well under benchmark
averagesrsquo They then went on to
make further cost-saving rec-
ommendations After the review
meeting I sent several e-mails
to my reporting offi cials with a
single note lsquoWe paid this outfi t
how much to tell us thisrsquordquo
This fl eet manager went
on to summarize what is at the
heart of this problem ldquoMy point
is what a shame that manage-
ment all the way up the line
wonrsquot ask (then listen to) the
people who know their jobs as to
what would be good actions and
practices to take for operational
cost savings Of course this ap-
plies to all departments and not
just fl eet operations The bottom
line is when will management
learn to listenrdquo
However the blame isnrsquot all
one-sided In the fi nal analysis
many fl eet managers do a very
poor job in elevating their pro-
fessional stature in the eyes of
senior management The sad re-
ality is that if you donrsquot take the
lead in defi ning your expertise as
a professional fl eet manager and
showcasing your value to the
management team someone else
will do so which is often errone-
ous and the source of mispercep-
tions about your capabilities
UNDER-APPRECIATIONThese are turbulent times
for public sector fl eet managers
Many fl eet managers are under-
appreciated by user groups se-
nior management and elected
offi cials Sometimes the fl eet
manager is at fault because he or
she does a poor job of promoting
themselves and their department
to management When money is
scarce and budgets are tight or
need to be cut fl eet managers
quickly fi nd themselves on the
radar screen of elected offi cials
the local news media and tax-
payer watchdog groups
How do you prove you are
doing a good job You may think
you manage a well-run fl eet but
do you have the metrics to sub-
stantiate this assertion If you
can quantify the performance
of your operation to manage-
ment and elected offi cials they
are more likely to appreciate the
value of the service provided
However this lack of un-
derstanding by management is
often the root of inquiries that
put fl eet managers on the defen-
sive attempting to justify their
performance Fleet managers
should not assume management
understands their business and
knows they are doing a good job
If you want to demonstrate you
are competitive you need to de-
velop and measure on an ongo-
ing basis specifi c performance
metrics valuable to your user de-
partments that are available for
review by all interested parties
In todayrsquos weak tax base
fl eet managers can save taxpay-
er dollars by implementing ef-
fective fl eet policy maximizing
fl eet utilization right-sizing the
fl eet optimizing user depart-
ment productivity all while re-
ducing operating expenses The
sad part is that many fl eet man-
agers are not vocal about their
achievements and management
is not fully cognizant of their
contributions to achieving these
goals Fleet managers must be
viewed as valuable members of
the overall management team if
for no other reason than the fact
that they are managing tens of
millions of dollars of taxpayer
assets used to provide the ser-
vices taxpayers demand
Irsquoll admit that I too am mys-
tifi ed by the under-appreciation
of many fl eet managers I am
continually impressed by the
caliber of todayrsquos public sector
fl eet managers and how they
overcome the challenges they
face day-in and day-out Each
year fl eet managers and their
teams struggle to do more with
less money Perhaps it is be-
cause the personalities of many
fl eet managers who are humble
by nature and not prone to self-
promotion
It is high-time senior man-
agement and elected offi cials
realize the value of their fl eet
managers and utilize this ex-
pertise to its fullest extent My
message to senior management
is a simple one Listen to your
fl eet manager
Let me know what you think
mikeantichbobitcom
MESSAGE TO MANAGEMENTLISTEN TO YOUR FLEET MANAGER
GF07_Editindd 40GF07_Editindd 40 7511 32203 PM7511 32203 PM
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and with 60 fewer emissions mdash thanks to ROUSH CleanTech Liquid Propane Injection fuel systems
Propane autogas fuel systems by ROUSH CleanTech let you operate on a price-stable North American-
sourced fuel with no engine modifications required That means yoursquoll get all the benefits of propane
autogas with no compromises in your vehiclersquos factory warranty protection
PERFORMANCE IDENTICAL
VEHICLE WARRANTY IDENTICAL
FUEL COSTS 30 LESS
EMISSIONS 60 LESS
PROPANE AUTOGAS VS GASOLINE
80059ROUSH ROUSHcleantechcom
20075 ndash 2008 2009 ndash 2010 2009 ndash Newer 2009 ndash Newer 2009 ndash NewerFord F-150 Ford F-250 F-350 Ford E-150 E-250 E-350 Ford E-350 DRW Cutaway Ford E-450 DRW Cutaway(54L V8) (54L V8) (54L V8) (54L V8) (68L V10)
UPFITS AVAILABLE
THE ZERO COMPROMISE ALTERNATIVE FUEL SOLUTION
AF0111roushindd 1 121310 125816 PMGF07_C3-C4indd 993GF07_C3-C4indd 993 7511 32340 PM7511 32340 PM
GF07_C3-C4indd 994GF07_C3-C4indd 994 7511 32346 PM7511 32346 PM
- GOVF_991_NO_BOX
- GOVF_992
- GOVF_1
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- GOVF_4-5
- GOVF_6-7
- GOVF_8-13
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-
32 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
PROTECT YOUR FLEET
GF0711auditindd 1 7111 92820 AM
CITY OF SAN ANTONIO TX Florencio Pena 3715 1075 7 171
NOTABLE ACCOMPLISHMENTS Installed automatic vehicle location (AVL) in approximately 250 Solid Waste Management automated side-loader trucks Currently reviewing equipment lifecycles for many vehicle classes In FY2010 City passed environmental ordinance requiring vehicle purchases to be the most environmentally responsible equipment available
CITY OF SANTA ANA CA Rick Longobart 900 300 1 36
NOTABLE ACCOMPLISHMENTS Developed a cohesive work unit and camaraderie to overcome fi nancial shortfalls City proved in-house maintenance was more cost effi cient than outsourcing functions Demonstrated a $500000 savings through utilization effi ciency and improved communication
CITY OF SUFFOLK VA Jason LaLonde 1100 250 1 22
NOTABLE ACCOMPLISHMENTS With support and assistance from Dept of Budget and Strategic Planning a fl eet chargeback methodology information session was presented to all internal and external customers detailing expense and revenue steam on all facets of fl eet management Outfi tted all recently purchased equipment with LED lighting for increased visibility
CITY OF TAMPA FL Tim Perry 2682 218 2 57
NOTABLE ACCOMPLISHMENTS Authored revised City-wide Vehicle Operations policy which includes provisions for anti-idling cell phone and tobacco use driver training etc Took on responsibility for Tampa Fire Rescuersquos non-combat vehicles and equipment in 2009 completing integration in 2010 Also utilized outside vendor for heavy-tire road calls
CITY OF TEMPE AZ Aaron Alvarado 800 250 2 30
NOTABLE ACCOMPLISHMENTS Implemented ldquoThe Four Disciplines of Execution (4DX)rdquo by Franklin Covey At the City manager level guidance was put out to initiate an internal operating system to begin to change the culture and mind-set of all City departments
CITY OF THOUSAND OAKS CA Larry McKinney 205 405 1 11
NOTABLE ACCOMPLISHMENTS Implemented the following recycled fi lters and anti-freeze used retread tires eliminated lead wheel weights installed new busvehicle wash that uses recycled water installed a 60000-lb bus lift reorganized fl eet warehouse initiated employee and customer service surveys and created online equipment purchase calendar
CITY OF VANCOUVER BC Doug Smith 1680 280 4 240
NOTABLE ACCOMPLISHMENTS Introduced a ldquoMake vs Buyrdquo policy to determine what work should be done in-house versus outsourced Participated in public and private fl eet benchmarking projects Analyzed key performance indicators (KPIs) through fl eet management reports Introduced new fl uid storage and electronic fl uid dispensing management system
CITY OF WILMINGTON DE Ed Stone 593 26 1 14
NOTABLE ACCOMPLISHMENTS Initiated ldquoFast Fleet Loanerrdquo pool program reduced fl eet size by 26 percent for $57000 fuel savings and $391000 capital expenditure savings lowered average fl eet age by one year resulting in $10000 approximate fuel savings lowered fl eetrsquos carbon footprint by replacing 30-percent of trash trucks and retrofi tting 27 additional trash and dump trucks
COLLIER COUNTY FL Daniel Croft 766 391 4 26
NOTABLE ACCOMPLISHMENTS Utilized totaled ambulance and transit bus for parts versus salvage saving more than $30000 in ambulance and $20000 in transit bus parts and components Built and opened vehicle washing system allowing fl eet to clean largest trucks and equipment Also one technician was selected as the State of Florida Bus Mechanic of the Year
COLORADO DEPT OF PERSONNEL ADMIN Kathy Nesbitt 6000 200 3 13
NOTABLE ACCOMPLISHMENTS Completed installation of State-owned E-85 pumps at the downtown Denver motor pool and designed and deployed E-85 tanks at three locations Currently coordinating deployment of 20 all-electric vehicles and developed a petroleum-reduction rebate program returning funds totaling $500000 to State user agencies
COUNTY OF RIVERSIDE CA Robert Howdyshell 4116 0 7 52
NOTABLE ACCOMPLISHMENTS Taking part in initiatives to lead to right-sizing the fl eet and reducing vehicle miles traveled Began right-sizing efforts in April 2010 with identifi cation of all under-utilized vehicles based on mileage versus repair costs totaling 298 vehicles removed from service and sold with 37 additional vehicles retired and sent to auction
COUNTY OF SONOMA CA David Head 1157 196 3 21
NOTABLE ACCOMPLISHMENTS Began process to outsource parts operation to NAPA IBS with no on-site staffi ng required due to use of NAPA and fl eet-based computers Costs were reduced 15-35 percent on most parts staffi ng costs were reduced by more than $230000 and the number of invoices processed per month was reduced from hundreds down to one
DAKOTA COUNTY MN Kevin Schlangen 242 74 1 12
NOTABLE ACCOMPLISHMENTS Developed and implemented fl eet operations and Fleet LockoutTagout procedure manuals as well as implemented Voyager fuel card program Constructed 55000 sq-ft fl eet storage addition to Empire campus with geothermal heating system Also expanded insourcing of fl eet services to three additional fl eets without additional staff
DISTRICT OF COLUMBIA WATER amp SEWER AUTHORITY OZ Fuller 583 1000 2 29
NOTABLE ACCOMPLISHMENTS Implemented green product purchasing and usage initiatives including vehicle lube touch-up paints brake cleaning sprays and other cleaning items Purchasing several electric charging stations for electric vehicle use and have FY-2011 vehicle purchase plans for at least 41 additional alternative-fuel vehicles
EUGENE WATER amp ELECTRIC BOARD OR Gary Lentsch 219 54 1 10
NOTABLE ACCOMPLISHMENTS One of the fi rst fl eets to measure hydraulic system ISO cleanliness and moisture while still on the vehicle Shop is currently being certifi ed toward LEEDrsquos Gold standard Implemented idle and fuel-reduction policy obtaining a 103-percent reduction in fossil fuel usage (over 2009) Also reduced take-home vehicles to on-call staff only
HARFORD COUNTY MD Warren Patrick 1015 123 2 22
NOTABLE ACCOMPLISHMENTS Dramatically increased revenue by implementing new surplus vehicle sales process The new process works not only for fl eet vehicles and equipment but offi ce furniture computers etc Utilize a 27-month historical database to maintain an optimum replacement and disposal schedule
FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
GF07_Directoryindd 32GF07_Directoryindd 32 7511 34435 PM7511 34435 PM
This comprehensive guide contains information on how to
- prevent auditing
- standardize your administrative and maintenance tasks
- increase effi ciency and workfl ow processes
- build and improve written and maintenance tasks
- gain analytical skills to evaluate other fl eet operations
- increase accountability
Buy today and receive free updates and changes via e-mail
Keep your fl eet operations secure today
Learn more at wwwgfl eetcomaudit GF10-0210
presents
Limited time offer$199$149
PROTECT PROTECT YOUR FLEETYOUR FLEET
Prevent an audit of your fl eet operations with the
Public Fleet Audit ndash A Self Assessment Checklist
GF0711auditindd 1 7111 92820 AMGF07_Directoryindd 33GF07_Directoryindd 33 7511 34437 PM7511 34437 PM
34 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
GF0611toolboxindd 1 51311 114257 AM
HOUSTON INDEPENDENT SCHOOL DISTRICT TX Mark Swackhamer 2068 60 6 150
NOTABLE ACCOMPLISHMENTS Increasing number of cameras on 647 buses from two to four All buses support and police vehicles will have telematics for a total count of 1910 units Adding particulate traps to a percentage of buses Also partnering with University of Houstonrsquos Texas Diesel Testing and Research Center on emerging emissions reduction technologies
IDAHO NATIONAL LABORATORY ITS Scott Wold 671 467 2 152
NOTABLE ACCOMPLISHMENTS Replaced almost 75 percent of fl eet with fl ex-fuel vehicles (FFVs) and put 20 new hybrid-electric sedans and SUVs into service for total of 47 hybrid vehicles Began renewing aging bus fl eet increasing fuel economy by 20 percent and carrying 1 additional passenger per vehicle Mini-motor coaches planned to improve fuel mileage by 50 percent
CITY OF INDIANAPOLIS IN John Williams 4397 905 3 106
NOTABLE ACCOMPLISHMENTS Used over 20 key performance indicators (KPIs) to manage 5300 vehicles and pieces of equipment focusing on fi ve areas daily fl eet availability PM and repair operations supply and services administrative operations and customer service Also currently employ 13 ASE Master technicians
JOINT BASE LEWIS MCCHORD FLEET OPERATION WA Michor Gentemann 62 3500 3 100
NOTABLE ACCOMPLISHMENTS Continued to improve fl eet management information system (FMIS) to track man hours spent servicing vehicles and to review the Military Expenditure Limit helping to estimate costs Implemented new inspection process that saves time by pre-evaluating a vehicle before its pulled out of service and brought into the repair shop
KING COUNTY FLEET ADMINISTRATION WA Jennifer Lindwall 1950 364 2 76
NOTABLE ACCOMPLISHMENTS Acquired several clean vehicles including a hybrid service truck that has netted a 30 percent improvement in fuel effi ciency and two hybrid bucket trucks The purchase was offset with $120500 in grants The County fl eet has been right-sized by eliminating 43 under-utilized vehicles and has increased the use of shared vehicles
KNOX COUNTY TN Phillip May 1113 217 2 20
NOTABLE ACCOMPLISHMENTS Reduced total expenditures by 4 percent total department charges by 6 percent fuel usage by 5 percent and parts inventory by 24 percent while increasing production by 6 percent and improved turnaround time by 8 percent The shop earned its second Automotive Service Excellence (ASE) Blue Seal Certifi cation
MONROE COUNTY NY Melvin Rose 940 160 1 17
NOTABLE ACCOMPLISHMENTS Cooperative public-private partnership with Rochester Institute of Technology served as the model for the recently approved E-15 by the federal government Green initiatives and inter-municipal cooperation has led to increase in use of green vehicles reduction of duplicate equipment and the construction of green fueling stations
MONTEREY COUNTY CA Thomas Abear 2074 85 5 18
NOTABLE ACCOMPLISHMENTS Increased the number of hybrids in the Countyrsquos fl eet including hybrid pickup trucks and introduced biodiesel and retired or retrofi tted nearly 100 percent of on-road diesel vehicles with particulate trap fi lters Gave staff additional training opportunities through use of in-house kiosk to access online courses
MONTGOMERY COUNTY MD DEPARTMENT OF GENERAL SERVICES
Millie Souders 2297 0 1 45
NOTABLE ACCOMPLISHMENTS Instituted a fl eet performance improvement program utilizing employee input These employee-driven ideas netted improvements in key performance requirements including increasing police vehicle and administration vehicle availability and preventive maintenance completed in 24 hours to 987 percent
NEW YORK CITY POLICE DEPARTMENT NY Gregory Dimesa 8067 0 13 453
NOTABLE ACCOMPLISHMENTS Developed a proactive preventive maintenance program which compares maintenance history with current fueling mileage showing a 1-percent overall decrease in out-of-service rate and a 12-percent reduction in vehicles requiring a tow The Department is acquiring 373 more hybrid vehicles to join the 477 already in service
NORTH DAKOTA DOT STATE FLEET SERVICES ND Paul Hanson 3329 0 8 11
NOTABLE ACCOMPLISHMENTS Switched to synthetic transmission fl uid in the heavy trucks with automatic transmissions cutting required fl uid changes per year by a third and saving an estimated 1200 gallons of transmission fl uid and 450 man hours per year Also switched to purchasing heavy trucks with synthetic gear lube saving an estimated 750 gallons annually
PALM BEACH COUNTY FLA Douglas Weichman CAFM 2141 1584 3 60
NOTABLE ACCOMPLISHMENTS Implemented replacement rating system that was above the established replacement guidelines and established low-utilization reports to help make asset reduction decisions and stretch lifecycles In addition began purchasing low-rolling resistance tires and BOLT-brand locks for utility-type vehicles to help with key control
PALM BEACH COUNTY SHERIFFrsquoS OFFICE FL Alan Lane 2500 1300 3 32
NOTABLE ACCOMPLISHMENTS Increased focus on deputy safety with tires and brakes replaced on pursuit-type vehciles on a more regular basis eg if tires are worn to 532nds or brake pads are less than 6mm Repair intervals have been increased to a four month 4000 mile schedule saving about $400000 in the Departmentrsquos annual budget
PASCO COUNTY BOARD OF COUNTY COMMISSIONERS FL
Stephen McNaughton CAFM 966 920 3 39
NOTABLE ACCOMPLISHMENTS Implemented a Generator Task Force Program to align generator procurement disposal maintenance fueling and to maintain awareness of generator actions or agreements that impact County interests The fl eet uses a Specifi cation Committee as part of the process of procuring vehicles and equipment for the County
PRINCE GEORGErsquoS COUNTY MD Richard Hilmer 3243 12 2 57
NOTABLE ACCOMPLISHMENTS Due to a 20-percent reduction in staff caused by the recession the fl eet had to turn to upfi tting contractors to outfi t its latest group purchase of police vehicles Following this model 328 police vehicles were outfi tted for a savings of over $460000 in 2011 alone
PRINCE WILLIAM COUNTY VA Matthew Villareale 1107 177 1 35
NOTABLE ACCOMPLISHMENTS Fleet management increased its review of performance data and trends including the length of time by department that each vehicle has been in for service allowing for trending and shifting of priorities The fl eet maintained its E3 (Exemplary Environmental Enterprise) status with the Environmental Excellence Program
FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
GF07_Directoryindd 34GF07_Directoryindd 34 7511 34437 PM7511 34437 PM
USE THE FLEET TOOLBOX TO
Compare your eet using a bull robust benchmarking tool Analyze labor rates bull Reduce vehicle downtimebull Benchmark staf ng against similarly sized eetsbull Ensure JIT inventory processesbull Determine facility size requirementsbull Project employee and labor costsbull Network con dentially with other eet managersbull Review RFP samples and policy manualsbull Join a community of professionals with challenges bull similar to your own at www eettoolboxcom
Ensure JIT inventory processesbull
USE THE FLEET TOOLBOX TO
Compare your eet using a bullrobust benchmarking toolAnalyze labor rates bullReduce vehicle downtimebullBenchmark staf ng against similarly sized eetsbull
INTRODUCING
Equipped with all the tools you need to run an efficient fleet
DEVELOPED BY
GF Toolbox concept FINALindd 1 51311 110342 AM
GF0611toolboxindd 1 51311 114257 AMGF07_Directoryindd 35GF07_Directoryindd 35 7511 34439 PM7511 34439 PM
36 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
wwwfleetcertificationcom
Certify Your Fleet Operation
GF0711certificationindd 1 7111 100056 AM
RICHLAND COUNTY SC William Peters 1147 106 1 24
NOTABLE ACCOMPLISHMENTS Provides weekly fl eet status report to County administrators about vehicle availability and preventive maintenance services performed The fl eet division was instrumental in the development of the Countyrsquos Air Quality policy
SALT RIVER PROJECT AZ Jim Wood 1945 207 6 86
NOTABLE ACCOMPLISHMENTS By using fuel hedging the Department has remained close to its projected budget despite the volatility of the market Transportation Services was 3-percent under budget due in part to staff reductions and careful budget management
SAN ANTONIO WATER SYSTEM TX David Kilbourne 450 724 5 49
NOTABLE ACCOMPLISHMENTS Implemented a fuel card test program allowing drivers to use commercial stations and a GPS test program to monitor location and vehicle operations Set up a sewer cleaning equipment preparation team increasing line cleaning crew time by 40 minutes each day
SANDIA NATIONAL LABORATORIES FLEET SERVICES NM
Mark Crawford 808 2050 4 47
NOTABLE ACCOMPLISHMENTS Received the 2010 GreenGov Presidential Award for involvement in developing constructing and testing a solar-powered cart Uses a driving simulator to help train drivers through a series of computer-generated real-world scenarios
SKOOKUM FORT RILEYGSA WA Michael Powell 1211 380 1 7
NOTABLE ACCOMPLISHMENTS Introduced electric vehicles for use low-mileage use Provides detailed fl eet information to managers including VIN license tag information and the last preventive maintenance date
SNOHOMISH CO PUBLIC WORKS FLEET MGT DIV WA
Allen Mitchell 896 393 3 49
NOTABLE ACCOMPLISHMENTS Sold and redeployed 75 under-utilized vehicles reducing fl eet expenses by $827863 Reduced GHG emissions by 85 percent increasing the Departmentrsquos Evergreen Fleets program rating from a three- to four-star rating on the fi ve-star scale
STATE OF DELAWARE FLEET SERVICES DE Terry Barton 2344 0 0 37
NOTABLE ACCOMPLISHMENTS Because it has no operating repair or fueling facilities Fleet Services provides vehicles for $2645 per day including fuel maintenance 247 roadside assistance EZ Pass and GPS tracking Upgrades to the central operation system will increase ability to make reservations via the Internet freeing up fl eet resources
STATE OF GEORGIA DEPT OF ADMINISTRATIVE SERVICES GA
Ed Finnegan 21670 228 146 4
NOTABLE ACCOMPLISHMENTS Rolled out the ARI Insights Vehicle Mgmt System four months ahead of schedule Arranged to have a permanent rental car from Enterprise placed at state agency that did not qualify for an additional vehicle for a savings of $10000 a 23 percent drop from fees spent the previous years for the rental and staff pick-up and drop-off time
STATE OF KENTUCKY KY Forrest Banta 4723 0 1 28
NOTABLE ACCOMPLISHMENTS As part of the governorrsquos Smart Government Initiative the division is reviewing vehicle usage the possibility of self-insurance revising the take-home vehicle policy and establishing a short-termdaily rental contract The division purchased 125 alternative-fuel vehicles for an average increase in fuel economy of 55 mpg
TOWN OF BUCKEYE AZ Michael DePaulo 231 45 1 5
NOTABLE ACCOMPLISHMENTS Made the decision to outsource on-callafter-hours service for a total cost of $263 a savings of more than $13000 from the previous year Established a motor pool that included eight vehicles for all Town departments
UNIVERSITY OF CALIFORNIA DAVIS CA Richard Battersby 1000 300 1 26
NOTABLE ACCOMPLISHMENTS Through careful analysis and planning lowered operating expenses by 17 percent or $12 million To assist its customers and leadership the department developed an extensive array of fl eet metrics and reports designed to better enable vehicle and transportation decisions
UNIVERSITY OF WASHINGTON WA Jolie Tahara 653 0 1 18
NOTABLE ACCOMPLISHMENTS Reduced the number of yearly scheduled preventive maintenance visits by 30 percent with an overall fl eet availability of 95 percent Fleet services purchased fi ve hybrid step-vans and one hybrid paratransit shuttle to reduce both operating costs and CO2 emissions
VEHICLE AND TRAVEL SERVICES DEPARTMENT OF TECHNOLOGY MANAGEMENT amp BUDGET STATE OF
MICHIGAN MIJoyce Van Coevering 6910 308 1 32
NOTABLE ACCOMPLISHMENTS Streamlined the motor pool reservation system giving users 24-hour access to VTS vehicles The system FleetCommander tracks real-time utilization and displays graphs gauges online forms and a wide variety of reports based on consistent normalized data
WAKE COUNTY NC Thomas Kuryla 873 90 1 15
NOTABLE ACCOMPLISHMENTS Implemented a fuel management software system which allows employees to fi ll up without a fuel card and prevents misuse of County resources The system also collects data through the vehicle OBD connection such as odometer readings idle time run time and OBD codes
WASHINGTON STARE DEPARTMENT OF TRANSPORTATION (WSDOT) WA
Greg Hansen 2314 1354 37 209
NOTABLE ACCOMPLISHMENTS Adjusted its preventive maintenance schedules using fuel consumption as the basis for service rather than time as part of its efforts to reduce agency emissions by 15 percent of 2005 levels by 2020 Has implemented back-up camera and in-cab audible warning device technologies to improve safety and prevent equipment damage
ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
GF07_Directoryindd 36GF07_Directoryindd 36 7511 34439 PM7511 34439 PM
wwwfleetcertificationcomwwwfleetcertificationcom
in partnership with
GF05
-4311
Certify Your Fleet Operation
GF0711certificationindd 1 7111 100056 AMGF07_Directoryindd 37GF07_Directoryindd 37 7511 34442 PM7511 34442 PM
38 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
AFFB11gfcindd 1 52711 74645 AM
2011 lsquo100 BEST FLEETrsquo JUDGESThe pool of judges for the 2011 100 Best Fleets spent countless hours reviewing applications following up with
nominees and lending their expertise to the program This yearrsquos judges were
2011 ELITE FLEETSThis prestigious award is given to the No 1 fl eet winners from the previous four years
which are still meeting the highest standards in fl eet excellence
2010 NO 1 FLEET CITY OF TROY MICH
2008 amp 2009 NO 1 FLEETHILLSBOROUGH COUNTY FLA
2007 NO 1 FLEETVOLUSIA COUNTY FLA
GEORGE BAKERDirector of Central Services
Volusia County Fla MARILYN RAWLINGSFleet Manager
Lee County Fla
MF
SAMUEL LAMERATOSuperintendent of Fleet MaintenanceCity of Troy Mich
STEVE RILEYDirector of Fleet OperationsCity of Coral Gables Fla
GF07_Directoryindd 38GF07_Directoryindd 38 7511 34443 PM7511 34443 PM
Register Now at wwwGreenFleetConferencecom
or call (800) 576 - 8788
OCTOBER 3-4 2011Gaylord Texan bull Grapevine TXThe Green Fleet Conference amp Expo is the only event which focuses
exclusively on environmental sustainability for car and truck fl eets Others may
touch on the subject but Green Fleet Conference amp Expo specializes in
it offering two intense concentrated days of education enterprising dialogue
and engaging exhibits If you are a fl eet manager in either the corporate or
government arena make room in your calendar for this must-attend event
PAST SPONSORS INCLUDE
Supporting Organization
GFC05-7411
AFFB11gfcindd 1 52711 74645 AMGF07_Directoryindd 39GF07_Directoryindd 39 7511 34451 PM7511 34451 PM
40 Government Fleet JulyAugust 2011
PUBLIC FORUM By Mike Antich
Why do many in senior
management or elect-
ed offi cials not listen
to their fl eet managers I know
many may dispute this asser-
tion but the reality is that many
public sector fl eet managers do
not have the ear of their manage-
ment and elected offi cials
Herersquos a real-world case in
point One fl eet manager relat-
ed to me that his management
hired an outside consultant to
analyze the performance of
the municipal fl eet and submit
recommendations for improve-
ment The fl eet manager relat-
ing this story to me is held in
high esteem by his peers and
has been very proactive Over
the past several years he made
detailed recommendations on
how to improve the Cityrsquos fl eet
operations however his recom-
mendations fell on deaf ears
When the consulting company
issued its follow-up report it
was enthusiastically received by
management and the city coun-
cil What was distressing to the
fl eet manager is that the consul-
tant recommended exactly what
he had recommended earlier
Why did his recommendations
fall on deaf ears while the al-
most identical recommenda-
tions made by the consultant
were met with enthusiasm
This dilemma is not solely
restricted to fl eet managers
The same complaint is heard
from in-house IT personnel
staff attorneys et al One reason
is that some management value
an outside opinion which
presumably is not vested to
a particular outcome These
proponents argue that a
consultant can offer a different
more objective perspective
about how a problem can be
solved Also consultants are
exposed to a variety of operations
and different methods used to
deal with the same issues facing
your operation But this theory
falls apart when the consultantrsquos
recommendations are identical
to the in-house manager and
one is accepted over the other
The reality is it is a deeper issue
of management not listening
to its in-house subject-matter
experts
Herersquos another example from
a different fl eet manager which
illustrates this point
ldquoMy outfi t hired an outside
consulting company to perform
a fi nancial and operational au-
dit When completing the audit
the consultant wrote a review
The opening comment in the
fi nal review was lsquoYour fl eet is
operating well under benchmark
averagesrsquo They then went on to
make further cost-saving rec-
ommendations After the review
meeting I sent several e-mails
to my reporting offi cials with a
single note lsquoWe paid this outfi t
how much to tell us thisrsquordquo
This fl eet manager went
on to summarize what is at the
heart of this problem ldquoMy point
is what a shame that manage-
ment all the way up the line
wonrsquot ask (then listen to) the
people who know their jobs as to
what would be good actions and
practices to take for operational
cost savings Of course this ap-
plies to all departments and not
just fl eet operations The bottom
line is when will management
learn to listenrdquo
However the blame isnrsquot all
one-sided In the fi nal analysis
many fl eet managers do a very
poor job in elevating their pro-
fessional stature in the eyes of
senior management The sad re-
ality is that if you donrsquot take the
lead in defi ning your expertise as
a professional fl eet manager and
showcasing your value to the
management team someone else
will do so which is often errone-
ous and the source of mispercep-
tions about your capabilities
UNDER-APPRECIATIONThese are turbulent times
for public sector fl eet managers
Many fl eet managers are under-
appreciated by user groups se-
nior management and elected
offi cials Sometimes the fl eet
manager is at fault because he or
she does a poor job of promoting
themselves and their department
to management When money is
scarce and budgets are tight or
need to be cut fl eet managers
quickly fi nd themselves on the
radar screen of elected offi cials
the local news media and tax-
payer watchdog groups
How do you prove you are
doing a good job You may think
you manage a well-run fl eet but
do you have the metrics to sub-
stantiate this assertion If you
can quantify the performance
of your operation to manage-
ment and elected offi cials they
are more likely to appreciate the
value of the service provided
However this lack of un-
derstanding by management is
often the root of inquiries that
put fl eet managers on the defen-
sive attempting to justify their
performance Fleet managers
should not assume management
understands their business and
knows they are doing a good job
If you want to demonstrate you
are competitive you need to de-
velop and measure on an ongo-
ing basis specifi c performance
metrics valuable to your user de-
partments that are available for
review by all interested parties
In todayrsquos weak tax base
fl eet managers can save taxpay-
er dollars by implementing ef-
fective fl eet policy maximizing
fl eet utilization right-sizing the
fl eet optimizing user depart-
ment productivity all while re-
ducing operating expenses The
sad part is that many fl eet man-
agers are not vocal about their
achievements and management
is not fully cognizant of their
contributions to achieving these
goals Fleet managers must be
viewed as valuable members of
the overall management team if
for no other reason than the fact
that they are managing tens of
millions of dollars of taxpayer
assets used to provide the ser-
vices taxpayers demand
Irsquoll admit that I too am mys-
tifi ed by the under-appreciation
of many fl eet managers I am
continually impressed by the
caliber of todayrsquos public sector
fl eet managers and how they
overcome the challenges they
face day-in and day-out Each
year fl eet managers and their
teams struggle to do more with
less money Perhaps it is be-
cause the personalities of many
fl eet managers who are humble
by nature and not prone to self-
promotion
It is high-time senior man-
agement and elected offi cials
realize the value of their fl eet
managers and utilize this ex-
pertise to its fullest extent My
message to senior management
is a simple one Listen to your
fl eet manager
Let me know what you think
mikeantichbobitcom
MESSAGE TO MANAGEMENTLISTEN TO YOUR FLEET MANAGER
GF07_Editindd 40GF07_Editindd 40 7511 32203 PM7511 32203 PM
The Choice Is Clear mdash And CleanYour fleet can get the same horsepower and torque performance as gasoline for 30 less in fuel costs ndash
and with 60 fewer emissions mdash thanks to ROUSH CleanTech Liquid Propane Injection fuel systems
Propane autogas fuel systems by ROUSH CleanTech let you operate on a price-stable North American-
sourced fuel with no engine modifications required That means yoursquoll get all the benefits of propane
autogas with no compromises in your vehiclersquos factory warranty protection
PERFORMANCE IDENTICAL
VEHICLE WARRANTY IDENTICAL
FUEL COSTS 30 LESS
EMISSIONS 60 LESS
PROPANE AUTOGAS VS GASOLINE
80059ROUSH ROUSHcleantechcom
20075 ndash 2008 2009 ndash 2010 2009 ndash Newer 2009 ndash Newer 2009 ndash NewerFord F-150 Ford F-250 F-350 Ford E-150 E-250 E-350 Ford E-350 DRW Cutaway Ford E-450 DRW Cutaway(54L V8) (54L V8) (54L V8) (54L V8) (68L V10)
UPFITS AVAILABLE
THE ZERO COMPROMISE ALTERNATIVE FUEL SOLUTION
AF0111roushindd 1 121310 125816 PMGF07_C3-C4indd 993GF07_C3-C4indd 993 7511 32340 PM7511 32340 PM
GF07_C3-C4indd 994GF07_C3-C4indd 994 7511 32346 PM7511 32346 PM
- GOVF_991_NO_BOX
- GOVF_992
- GOVF_1
- GOVF_2-3
- GOVF_4-5
- GOVF_6-7
- GOVF_8-13
- GOVF_14-17
- GOVF_18-21
- GOVF_22-23
- GOVF_24-39
- GOVF_40
- GOVF_993
- GOVF_994
-
This comprehensive guide contains information on how to
- prevent auditing
- standardize your administrative and maintenance tasks
- increase effi ciency and workfl ow processes
- build and improve written and maintenance tasks
- gain analytical skills to evaluate other fl eet operations
- increase accountability
Buy today and receive free updates and changes via e-mail
Keep your fl eet operations secure today
Learn more at wwwgfl eetcomaudit GF10-0210
presents
Limited time offer$199$149
PROTECT PROTECT YOUR FLEETYOUR FLEET
Prevent an audit of your fl eet operations with the
Public Fleet Audit ndash A Self Assessment Checklist
GF0711auditindd 1 7111 92820 AMGF07_Directoryindd 33GF07_Directoryindd 33 7511 34437 PM7511 34437 PM
34 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
GF0611toolboxindd 1 51311 114257 AM
HOUSTON INDEPENDENT SCHOOL DISTRICT TX Mark Swackhamer 2068 60 6 150
NOTABLE ACCOMPLISHMENTS Increasing number of cameras on 647 buses from two to four All buses support and police vehicles will have telematics for a total count of 1910 units Adding particulate traps to a percentage of buses Also partnering with University of Houstonrsquos Texas Diesel Testing and Research Center on emerging emissions reduction technologies
IDAHO NATIONAL LABORATORY ITS Scott Wold 671 467 2 152
NOTABLE ACCOMPLISHMENTS Replaced almost 75 percent of fl eet with fl ex-fuel vehicles (FFVs) and put 20 new hybrid-electric sedans and SUVs into service for total of 47 hybrid vehicles Began renewing aging bus fl eet increasing fuel economy by 20 percent and carrying 1 additional passenger per vehicle Mini-motor coaches planned to improve fuel mileage by 50 percent
CITY OF INDIANAPOLIS IN John Williams 4397 905 3 106
NOTABLE ACCOMPLISHMENTS Used over 20 key performance indicators (KPIs) to manage 5300 vehicles and pieces of equipment focusing on fi ve areas daily fl eet availability PM and repair operations supply and services administrative operations and customer service Also currently employ 13 ASE Master technicians
JOINT BASE LEWIS MCCHORD FLEET OPERATION WA Michor Gentemann 62 3500 3 100
NOTABLE ACCOMPLISHMENTS Continued to improve fl eet management information system (FMIS) to track man hours spent servicing vehicles and to review the Military Expenditure Limit helping to estimate costs Implemented new inspection process that saves time by pre-evaluating a vehicle before its pulled out of service and brought into the repair shop
KING COUNTY FLEET ADMINISTRATION WA Jennifer Lindwall 1950 364 2 76
NOTABLE ACCOMPLISHMENTS Acquired several clean vehicles including a hybrid service truck that has netted a 30 percent improvement in fuel effi ciency and two hybrid bucket trucks The purchase was offset with $120500 in grants The County fl eet has been right-sized by eliminating 43 under-utilized vehicles and has increased the use of shared vehicles
KNOX COUNTY TN Phillip May 1113 217 2 20
NOTABLE ACCOMPLISHMENTS Reduced total expenditures by 4 percent total department charges by 6 percent fuel usage by 5 percent and parts inventory by 24 percent while increasing production by 6 percent and improved turnaround time by 8 percent The shop earned its second Automotive Service Excellence (ASE) Blue Seal Certifi cation
MONROE COUNTY NY Melvin Rose 940 160 1 17
NOTABLE ACCOMPLISHMENTS Cooperative public-private partnership with Rochester Institute of Technology served as the model for the recently approved E-15 by the federal government Green initiatives and inter-municipal cooperation has led to increase in use of green vehicles reduction of duplicate equipment and the construction of green fueling stations
MONTEREY COUNTY CA Thomas Abear 2074 85 5 18
NOTABLE ACCOMPLISHMENTS Increased the number of hybrids in the Countyrsquos fl eet including hybrid pickup trucks and introduced biodiesel and retired or retrofi tted nearly 100 percent of on-road diesel vehicles with particulate trap fi lters Gave staff additional training opportunities through use of in-house kiosk to access online courses
MONTGOMERY COUNTY MD DEPARTMENT OF GENERAL SERVICES
Millie Souders 2297 0 1 45
NOTABLE ACCOMPLISHMENTS Instituted a fl eet performance improvement program utilizing employee input These employee-driven ideas netted improvements in key performance requirements including increasing police vehicle and administration vehicle availability and preventive maintenance completed in 24 hours to 987 percent
NEW YORK CITY POLICE DEPARTMENT NY Gregory Dimesa 8067 0 13 453
NOTABLE ACCOMPLISHMENTS Developed a proactive preventive maintenance program which compares maintenance history with current fueling mileage showing a 1-percent overall decrease in out-of-service rate and a 12-percent reduction in vehicles requiring a tow The Department is acquiring 373 more hybrid vehicles to join the 477 already in service
NORTH DAKOTA DOT STATE FLEET SERVICES ND Paul Hanson 3329 0 8 11
NOTABLE ACCOMPLISHMENTS Switched to synthetic transmission fl uid in the heavy trucks with automatic transmissions cutting required fl uid changes per year by a third and saving an estimated 1200 gallons of transmission fl uid and 450 man hours per year Also switched to purchasing heavy trucks with synthetic gear lube saving an estimated 750 gallons annually
PALM BEACH COUNTY FLA Douglas Weichman CAFM 2141 1584 3 60
NOTABLE ACCOMPLISHMENTS Implemented replacement rating system that was above the established replacement guidelines and established low-utilization reports to help make asset reduction decisions and stretch lifecycles In addition began purchasing low-rolling resistance tires and BOLT-brand locks for utility-type vehicles to help with key control
PALM BEACH COUNTY SHERIFFrsquoS OFFICE FL Alan Lane 2500 1300 3 32
NOTABLE ACCOMPLISHMENTS Increased focus on deputy safety with tires and brakes replaced on pursuit-type vehciles on a more regular basis eg if tires are worn to 532nds or brake pads are less than 6mm Repair intervals have been increased to a four month 4000 mile schedule saving about $400000 in the Departmentrsquos annual budget
PASCO COUNTY BOARD OF COUNTY COMMISSIONERS FL
Stephen McNaughton CAFM 966 920 3 39
NOTABLE ACCOMPLISHMENTS Implemented a Generator Task Force Program to align generator procurement disposal maintenance fueling and to maintain awareness of generator actions or agreements that impact County interests The fl eet uses a Specifi cation Committee as part of the process of procuring vehicles and equipment for the County
PRINCE GEORGErsquoS COUNTY MD Richard Hilmer 3243 12 2 57
NOTABLE ACCOMPLISHMENTS Due to a 20-percent reduction in staff caused by the recession the fl eet had to turn to upfi tting contractors to outfi t its latest group purchase of police vehicles Following this model 328 police vehicles were outfi tted for a savings of over $460000 in 2011 alone
PRINCE WILLIAM COUNTY VA Matthew Villareale 1107 177 1 35
NOTABLE ACCOMPLISHMENTS Fleet management increased its review of performance data and trends including the length of time by department that each vehicle has been in for service allowing for trending and shifting of priorities The fl eet maintained its E3 (Exemplary Environmental Enterprise) status with the Environmental Excellence Program
FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
GF07_Directoryindd 34GF07_Directoryindd 34 7511 34437 PM7511 34437 PM
USE THE FLEET TOOLBOX TO
Compare your eet using a bull robust benchmarking tool Analyze labor rates bull Reduce vehicle downtimebull Benchmark staf ng against similarly sized eetsbull Ensure JIT inventory processesbull Determine facility size requirementsbull Project employee and labor costsbull Network con dentially with other eet managersbull Review RFP samples and policy manualsbull Join a community of professionals with challenges bull similar to your own at www eettoolboxcom
Ensure JIT inventory processesbull
USE THE FLEET TOOLBOX TO
Compare your eet using a bullrobust benchmarking toolAnalyze labor rates bullReduce vehicle downtimebullBenchmark staf ng against similarly sized eetsbull
INTRODUCING
Equipped with all the tools you need to run an efficient fleet
DEVELOPED BY
GF Toolbox concept FINALindd 1 51311 110342 AM
GF0611toolboxindd 1 51311 114257 AMGF07_Directoryindd 35GF07_Directoryindd 35 7511 34439 PM7511 34439 PM
36 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
wwwfleetcertificationcom
Certify Your Fleet Operation
GF0711certificationindd 1 7111 100056 AM
RICHLAND COUNTY SC William Peters 1147 106 1 24
NOTABLE ACCOMPLISHMENTS Provides weekly fl eet status report to County administrators about vehicle availability and preventive maintenance services performed The fl eet division was instrumental in the development of the Countyrsquos Air Quality policy
SALT RIVER PROJECT AZ Jim Wood 1945 207 6 86
NOTABLE ACCOMPLISHMENTS By using fuel hedging the Department has remained close to its projected budget despite the volatility of the market Transportation Services was 3-percent under budget due in part to staff reductions and careful budget management
SAN ANTONIO WATER SYSTEM TX David Kilbourne 450 724 5 49
NOTABLE ACCOMPLISHMENTS Implemented a fuel card test program allowing drivers to use commercial stations and a GPS test program to monitor location and vehicle operations Set up a sewer cleaning equipment preparation team increasing line cleaning crew time by 40 minutes each day
SANDIA NATIONAL LABORATORIES FLEET SERVICES NM
Mark Crawford 808 2050 4 47
NOTABLE ACCOMPLISHMENTS Received the 2010 GreenGov Presidential Award for involvement in developing constructing and testing a solar-powered cart Uses a driving simulator to help train drivers through a series of computer-generated real-world scenarios
SKOOKUM FORT RILEYGSA WA Michael Powell 1211 380 1 7
NOTABLE ACCOMPLISHMENTS Introduced electric vehicles for use low-mileage use Provides detailed fl eet information to managers including VIN license tag information and the last preventive maintenance date
SNOHOMISH CO PUBLIC WORKS FLEET MGT DIV WA
Allen Mitchell 896 393 3 49
NOTABLE ACCOMPLISHMENTS Sold and redeployed 75 under-utilized vehicles reducing fl eet expenses by $827863 Reduced GHG emissions by 85 percent increasing the Departmentrsquos Evergreen Fleets program rating from a three- to four-star rating on the fi ve-star scale
STATE OF DELAWARE FLEET SERVICES DE Terry Barton 2344 0 0 37
NOTABLE ACCOMPLISHMENTS Because it has no operating repair or fueling facilities Fleet Services provides vehicles for $2645 per day including fuel maintenance 247 roadside assistance EZ Pass and GPS tracking Upgrades to the central operation system will increase ability to make reservations via the Internet freeing up fl eet resources
STATE OF GEORGIA DEPT OF ADMINISTRATIVE SERVICES GA
Ed Finnegan 21670 228 146 4
NOTABLE ACCOMPLISHMENTS Rolled out the ARI Insights Vehicle Mgmt System four months ahead of schedule Arranged to have a permanent rental car from Enterprise placed at state agency that did not qualify for an additional vehicle for a savings of $10000 a 23 percent drop from fees spent the previous years for the rental and staff pick-up and drop-off time
STATE OF KENTUCKY KY Forrest Banta 4723 0 1 28
NOTABLE ACCOMPLISHMENTS As part of the governorrsquos Smart Government Initiative the division is reviewing vehicle usage the possibility of self-insurance revising the take-home vehicle policy and establishing a short-termdaily rental contract The division purchased 125 alternative-fuel vehicles for an average increase in fuel economy of 55 mpg
TOWN OF BUCKEYE AZ Michael DePaulo 231 45 1 5
NOTABLE ACCOMPLISHMENTS Made the decision to outsource on-callafter-hours service for a total cost of $263 a savings of more than $13000 from the previous year Established a motor pool that included eight vehicles for all Town departments
UNIVERSITY OF CALIFORNIA DAVIS CA Richard Battersby 1000 300 1 26
NOTABLE ACCOMPLISHMENTS Through careful analysis and planning lowered operating expenses by 17 percent or $12 million To assist its customers and leadership the department developed an extensive array of fl eet metrics and reports designed to better enable vehicle and transportation decisions
UNIVERSITY OF WASHINGTON WA Jolie Tahara 653 0 1 18
NOTABLE ACCOMPLISHMENTS Reduced the number of yearly scheduled preventive maintenance visits by 30 percent with an overall fl eet availability of 95 percent Fleet services purchased fi ve hybrid step-vans and one hybrid paratransit shuttle to reduce both operating costs and CO2 emissions
VEHICLE AND TRAVEL SERVICES DEPARTMENT OF TECHNOLOGY MANAGEMENT amp BUDGET STATE OF
MICHIGAN MIJoyce Van Coevering 6910 308 1 32
NOTABLE ACCOMPLISHMENTS Streamlined the motor pool reservation system giving users 24-hour access to VTS vehicles The system FleetCommander tracks real-time utilization and displays graphs gauges online forms and a wide variety of reports based on consistent normalized data
WAKE COUNTY NC Thomas Kuryla 873 90 1 15
NOTABLE ACCOMPLISHMENTS Implemented a fuel management software system which allows employees to fi ll up without a fuel card and prevents misuse of County resources The system also collects data through the vehicle OBD connection such as odometer readings idle time run time and OBD codes
WASHINGTON STARE DEPARTMENT OF TRANSPORTATION (WSDOT) WA
Greg Hansen 2314 1354 37 209
NOTABLE ACCOMPLISHMENTS Adjusted its preventive maintenance schedules using fuel consumption as the basis for service rather than time as part of its efforts to reduce agency emissions by 15 percent of 2005 levels by 2020 Has implemented back-up camera and in-cab audible warning device technologies to improve safety and prevent equipment damage
ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
GF07_Directoryindd 36GF07_Directoryindd 36 7511 34439 PM7511 34439 PM
wwwfleetcertificationcomwwwfleetcertificationcom
in partnership with
GF05
-4311
Certify Your Fleet Operation
GF0711certificationindd 1 7111 100056 AMGF07_Directoryindd 37GF07_Directoryindd 37 7511 34442 PM7511 34442 PM
38 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
AFFB11gfcindd 1 52711 74645 AM
2011 lsquo100 BEST FLEETrsquo JUDGESThe pool of judges for the 2011 100 Best Fleets spent countless hours reviewing applications following up with
nominees and lending their expertise to the program This yearrsquos judges were
2011 ELITE FLEETSThis prestigious award is given to the No 1 fl eet winners from the previous four years
which are still meeting the highest standards in fl eet excellence
2010 NO 1 FLEET CITY OF TROY MICH
2008 amp 2009 NO 1 FLEETHILLSBOROUGH COUNTY FLA
2007 NO 1 FLEETVOLUSIA COUNTY FLA
GEORGE BAKERDirector of Central Services
Volusia County Fla MARILYN RAWLINGSFleet Manager
Lee County Fla
MF
SAMUEL LAMERATOSuperintendent of Fleet MaintenanceCity of Troy Mich
STEVE RILEYDirector of Fleet OperationsCity of Coral Gables Fla
GF07_Directoryindd 38GF07_Directoryindd 38 7511 34443 PM7511 34443 PM
Register Now at wwwGreenFleetConferencecom
or call (800) 576 - 8788
OCTOBER 3-4 2011Gaylord Texan bull Grapevine TXThe Green Fleet Conference amp Expo is the only event which focuses
exclusively on environmental sustainability for car and truck fl eets Others may
touch on the subject but Green Fleet Conference amp Expo specializes in
it offering two intense concentrated days of education enterprising dialogue
and engaging exhibits If you are a fl eet manager in either the corporate or
government arena make room in your calendar for this must-attend event
PAST SPONSORS INCLUDE
Supporting Organization
GFC05-7411
AFFB11gfcindd 1 52711 74645 AMGF07_Directoryindd 39GF07_Directoryindd 39 7511 34451 PM7511 34451 PM
40 Government Fleet JulyAugust 2011
PUBLIC FORUM By Mike Antich
Why do many in senior
management or elect-
ed offi cials not listen
to their fl eet managers I know
many may dispute this asser-
tion but the reality is that many
public sector fl eet managers do
not have the ear of their manage-
ment and elected offi cials
Herersquos a real-world case in
point One fl eet manager relat-
ed to me that his management
hired an outside consultant to
analyze the performance of
the municipal fl eet and submit
recommendations for improve-
ment The fl eet manager relat-
ing this story to me is held in
high esteem by his peers and
has been very proactive Over
the past several years he made
detailed recommendations on
how to improve the Cityrsquos fl eet
operations however his recom-
mendations fell on deaf ears
When the consulting company
issued its follow-up report it
was enthusiastically received by
management and the city coun-
cil What was distressing to the
fl eet manager is that the consul-
tant recommended exactly what
he had recommended earlier
Why did his recommendations
fall on deaf ears while the al-
most identical recommenda-
tions made by the consultant
were met with enthusiasm
This dilemma is not solely
restricted to fl eet managers
The same complaint is heard
from in-house IT personnel
staff attorneys et al One reason
is that some management value
an outside opinion which
presumably is not vested to
a particular outcome These
proponents argue that a
consultant can offer a different
more objective perspective
about how a problem can be
solved Also consultants are
exposed to a variety of operations
and different methods used to
deal with the same issues facing
your operation But this theory
falls apart when the consultantrsquos
recommendations are identical
to the in-house manager and
one is accepted over the other
The reality is it is a deeper issue
of management not listening
to its in-house subject-matter
experts
Herersquos another example from
a different fl eet manager which
illustrates this point
ldquoMy outfi t hired an outside
consulting company to perform
a fi nancial and operational au-
dit When completing the audit
the consultant wrote a review
The opening comment in the
fi nal review was lsquoYour fl eet is
operating well under benchmark
averagesrsquo They then went on to
make further cost-saving rec-
ommendations After the review
meeting I sent several e-mails
to my reporting offi cials with a
single note lsquoWe paid this outfi t
how much to tell us thisrsquordquo
This fl eet manager went
on to summarize what is at the
heart of this problem ldquoMy point
is what a shame that manage-
ment all the way up the line
wonrsquot ask (then listen to) the
people who know their jobs as to
what would be good actions and
practices to take for operational
cost savings Of course this ap-
plies to all departments and not
just fl eet operations The bottom
line is when will management
learn to listenrdquo
However the blame isnrsquot all
one-sided In the fi nal analysis
many fl eet managers do a very
poor job in elevating their pro-
fessional stature in the eyes of
senior management The sad re-
ality is that if you donrsquot take the
lead in defi ning your expertise as
a professional fl eet manager and
showcasing your value to the
management team someone else
will do so which is often errone-
ous and the source of mispercep-
tions about your capabilities
UNDER-APPRECIATIONThese are turbulent times
for public sector fl eet managers
Many fl eet managers are under-
appreciated by user groups se-
nior management and elected
offi cials Sometimes the fl eet
manager is at fault because he or
she does a poor job of promoting
themselves and their department
to management When money is
scarce and budgets are tight or
need to be cut fl eet managers
quickly fi nd themselves on the
radar screen of elected offi cials
the local news media and tax-
payer watchdog groups
How do you prove you are
doing a good job You may think
you manage a well-run fl eet but
do you have the metrics to sub-
stantiate this assertion If you
can quantify the performance
of your operation to manage-
ment and elected offi cials they
are more likely to appreciate the
value of the service provided
However this lack of un-
derstanding by management is
often the root of inquiries that
put fl eet managers on the defen-
sive attempting to justify their
performance Fleet managers
should not assume management
understands their business and
knows they are doing a good job
If you want to demonstrate you
are competitive you need to de-
velop and measure on an ongo-
ing basis specifi c performance
metrics valuable to your user de-
partments that are available for
review by all interested parties
In todayrsquos weak tax base
fl eet managers can save taxpay-
er dollars by implementing ef-
fective fl eet policy maximizing
fl eet utilization right-sizing the
fl eet optimizing user depart-
ment productivity all while re-
ducing operating expenses The
sad part is that many fl eet man-
agers are not vocal about their
achievements and management
is not fully cognizant of their
contributions to achieving these
goals Fleet managers must be
viewed as valuable members of
the overall management team if
for no other reason than the fact
that they are managing tens of
millions of dollars of taxpayer
assets used to provide the ser-
vices taxpayers demand
Irsquoll admit that I too am mys-
tifi ed by the under-appreciation
of many fl eet managers I am
continually impressed by the
caliber of todayrsquos public sector
fl eet managers and how they
overcome the challenges they
face day-in and day-out Each
year fl eet managers and their
teams struggle to do more with
less money Perhaps it is be-
cause the personalities of many
fl eet managers who are humble
by nature and not prone to self-
promotion
It is high-time senior man-
agement and elected offi cials
realize the value of their fl eet
managers and utilize this ex-
pertise to its fullest extent My
message to senior management
is a simple one Listen to your
fl eet manager
Let me know what you think
mikeantichbobitcom
MESSAGE TO MANAGEMENTLISTEN TO YOUR FLEET MANAGER
GF07_Editindd 40GF07_Editindd 40 7511 32203 PM7511 32203 PM
The Choice Is Clear mdash And CleanYour fleet can get the same horsepower and torque performance as gasoline for 30 less in fuel costs ndash
and with 60 fewer emissions mdash thanks to ROUSH CleanTech Liquid Propane Injection fuel systems
Propane autogas fuel systems by ROUSH CleanTech let you operate on a price-stable North American-
sourced fuel with no engine modifications required That means yoursquoll get all the benefits of propane
autogas with no compromises in your vehiclersquos factory warranty protection
PERFORMANCE IDENTICAL
VEHICLE WARRANTY IDENTICAL
FUEL COSTS 30 LESS
EMISSIONS 60 LESS
PROPANE AUTOGAS VS GASOLINE
80059ROUSH ROUSHcleantechcom
20075 ndash 2008 2009 ndash 2010 2009 ndash Newer 2009 ndash Newer 2009 ndash NewerFord F-150 Ford F-250 F-350 Ford E-150 E-250 E-350 Ford E-350 DRW Cutaway Ford E-450 DRW Cutaway(54L V8) (54L V8) (54L V8) (54L V8) (68L V10)
UPFITS AVAILABLE
THE ZERO COMPROMISE ALTERNATIVE FUEL SOLUTION
AF0111roushindd 1 121310 125816 PMGF07_C3-C4indd 993GF07_C3-C4indd 993 7511 32340 PM7511 32340 PM
GF07_C3-C4indd 994GF07_C3-C4indd 994 7511 32346 PM7511 32346 PM
- GOVF_991_NO_BOX
- GOVF_992
- GOVF_1
- GOVF_2-3
- GOVF_4-5
- GOVF_6-7
- GOVF_8-13
- GOVF_14-17
- GOVF_18-21
- GOVF_22-23
- GOVF_24-39
- GOVF_40
- GOVF_993
- GOVF_994
-
34 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
GF0611toolboxindd 1 51311 114257 AM
HOUSTON INDEPENDENT SCHOOL DISTRICT TX Mark Swackhamer 2068 60 6 150
NOTABLE ACCOMPLISHMENTS Increasing number of cameras on 647 buses from two to four All buses support and police vehicles will have telematics for a total count of 1910 units Adding particulate traps to a percentage of buses Also partnering with University of Houstonrsquos Texas Diesel Testing and Research Center on emerging emissions reduction technologies
IDAHO NATIONAL LABORATORY ITS Scott Wold 671 467 2 152
NOTABLE ACCOMPLISHMENTS Replaced almost 75 percent of fl eet with fl ex-fuel vehicles (FFVs) and put 20 new hybrid-electric sedans and SUVs into service for total of 47 hybrid vehicles Began renewing aging bus fl eet increasing fuel economy by 20 percent and carrying 1 additional passenger per vehicle Mini-motor coaches planned to improve fuel mileage by 50 percent
CITY OF INDIANAPOLIS IN John Williams 4397 905 3 106
NOTABLE ACCOMPLISHMENTS Used over 20 key performance indicators (KPIs) to manage 5300 vehicles and pieces of equipment focusing on fi ve areas daily fl eet availability PM and repair operations supply and services administrative operations and customer service Also currently employ 13 ASE Master technicians
JOINT BASE LEWIS MCCHORD FLEET OPERATION WA Michor Gentemann 62 3500 3 100
NOTABLE ACCOMPLISHMENTS Continued to improve fl eet management information system (FMIS) to track man hours spent servicing vehicles and to review the Military Expenditure Limit helping to estimate costs Implemented new inspection process that saves time by pre-evaluating a vehicle before its pulled out of service and brought into the repair shop
KING COUNTY FLEET ADMINISTRATION WA Jennifer Lindwall 1950 364 2 76
NOTABLE ACCOMPLISHMENTS Acquired several clean vehicles including a hybrid service truck that has netted a 30 percent improvement in fuel effi ciency and two hybrid bucket trucks The purchase was offset with $120500 in grants The County fl eet has been right-sized by eliminating 43 under-utilized vehicles and has increased the use of shared vehicles
KNOX COUNTY TN Phillip May 1113 217 2 20
NOTABLE ACCOMPLISHMENTS Reduced total expenditures by 4 percent total department charges by 6 percent fuel usage by 5 percent and parts inventory by 24 percent while increasing production by 6 percent and improved turnaround time by 8 percent The shop earned its second Automotive Service Excellence (ASE) Blue Seal Certifi cation
MONROE COUNTY NY Melvin Rose 940 160 1 17
NOTABLE ACCOMPLISHMENTS Cooperative public-private partnership with Rochester Institute of Technology served as the model for the recently approved E-15 by the federal government Green initiatives and inter-municipal cooperation has led to increase in use of green vehicles reduction of duplicate equipment and the construction of green fueling stations
MONTEREY COUNTY CA Thomas Abear 2074 85 5 18
NOTABLE ACCOMPLISHMENTS Increased the number of hybrids in the Countyrsquos fl eet including hybrid pickup trucks and introduced biodiesel and retired or retrofi tted nearly 100 percent of on-road diesel vehicles with particulate trap fi lters Gave staff additional training opportunities through use of in-house kiosk to access online courses
MONTGOMERY COUNTY MD DEPARTMENT OF GENERAL SERVICES
Millie Souders 2297 0 1 45
NOTABLE ACCOMPLISHMENTS Instituted a fl eet performance improvement program utilizing employee input These employee-driven ideas netted improvements in key performance requirements including increasing police vehicle and administration vehicle availability and preventive maintenance completed in 24 hours to 987 percent
NEW YORK CITY POLICE DEPARTMENT NY Gregory Dimesa 8067 0 13 453
NOTABLE ACCOMPLISHMENTS Developed a proactive preventive maintenance program which compares maintenance history with current fueling mileage showing a 1-percent overall decrease in out-of-service rate and a 12-percent reduction in vehicles requiring a tow The Department is acquiring 373 more hybrid vehicles to join the 477 already in service
NORTH DAKOTA DOT STATE FLEET SERVICES ND Paul Hanson 3329 0 8 11
NOTABLE ACCOMPLISHMENTS Switched to synthetic transmission fl uid in the heavy trucks with automatic transmissions cutting required fl uid changes per year by a third and saving an estimated 1200 gallons of transmission fl uid and 450 man hours per year Also switched to purchasing heavy trucks with synthetic gear lube saving an estimated 750 gallons annually
PALM BEACH COUNTY FLA Douglas Weichman CAFM 2141 1584 3 60
NOTABLE ACCOMPLISHMENTS Implemented replacement rating system that was above the established replacement guidelines and established low-utilization reports to help make asset reduction decisions and stretch lifecycles In addition began purchasing low-rolling resistance tires and BOLT-brand locks for utility-type vehicles to help with key control
PALM BEACH COUNTY SHERIFFrsquoS OFFICE FL Alan Lane 2500 1300 3 32
NOTABLE ACCOMPLISHMENTS Increased focus on deputy safety with tires and brakes replaced on pursuit-type vehciles on a more regular basis eg if tires are worn to 532nds or brake pads are less than 6mm Repair intervals have been increased to a four month 4000 mile schedule saving about $400000 in the Departmentrsquos annual budget
PASCO COUNTY BOARD OF COUNTY COMMISSIONERS FL
Stephen McNaughton CAFM 966 920 3 39
NOTABLE ACCOMPLISHMENTS Implemented a Generator Task Force Program to align generator procurement disposal maintenance fueling and to maintain awareness of generator actions or agreements that impact County interests The fl eet uses a Specifi cation Committee as part of the process of procuring vehicles and equipment for the County
PRINCE GEORGErsquoS COUNTY MD Richard Hilmer 3243 12 2 57
NOTABLE ACCOMPLISHMENTS Due to a 20-percent reduction in staff caused by the recession the fl eet had to turn to upfi tting contractors to outfi t its latest group purchase of police vehicles Following this model 328 police vehicles were outfi tted for a savings of over $460000 in 2011 alone
PRINCE WILLIAM COUNTY VA Matthew Villareale 1107 177 1 35
NOTABLE ACCOMPLISHMENTS Fleet management increased its review of performance data and trends including the length of time by department that each vehicle has been in for service allowing for trending and shifting of priorities The fl eet maintained its E3 (Exemplary Environmental Enterprise) status with the Environmental Excellence Program
FLEET ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
GF07_Directoryindd 34GF07_Directoryindd 34 7511 34437 PM7511 34437 PM
USE THE FLEET TOOLBOX TO
Compare your eet using a bull robust benchmarking tool Analyze labor rates bull Reduce vehicle downtimebull Benchmark staf ng against similarly sized eetsbull Ensure JIT inventory processesbull Determine facility size requirementsbull Project employee and labor costsbull Network con dentially with other eet managersbull Review RFP samples and policy manualsbull Join a community of professionals with challenges bull similar to your own at www eettoolboxcom
Ensure JIT inventory processesbull
USE THE FLEET TOOLBOX TO
Compare your eet using a bullrobust benchmarking toolAnalyze labor rates bullReduce vehicle downtimebullBenchmark staf ng against similarly sized eetsbull
INTRODUCING
Equipped with all the tools you need to run an efficient fleet
DEVELOPED BY
GF Toolbox concept FINALindd 1 51311 110342 AM
GF0611toolboxindd 1 51311 114257 AMGF07_Directoryindd 35GF07_Directoryindd 35 7511 34439 PM7511 34439 PM
36 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
wwwfleetcertificationcom
Certify Your Fleet Operation
GF0711certificationindd 1 7111 100056 AM
RICHLAND COUNTY SC William Peters 1147 106 1 24
NOTABLE ACCOMPLISHMENTS Provides weekly fl eet status report to County administrators about vehicle availability and preventive maintenance services performed The fl eet division was instrumental in the development of the Countyrsquos Air Quality policy
SALT RIVER PROJECT AZ Jim Wood 1945 207 6 86
NOTABLE ACCOMPLISHMENTS By using fuel hedging the Department has remained close to its projected budget despite the volatility of the market Transportation Services was 3-percent under budget due in part to staff reductions and careful budget management
SAN ANTONIO WATER SYSTEM TX David Kilbourne 450 724 5 49
NOTABLE ACCOMPLISHMENTS Implemented a fuel card test program allowing drivers to use commercial stations and a GPS test program to monitor location and vehicle operations Set up a sewer cleaning equipment preparation team increasing line cleaning crew time by 40 minutes each day
SANDIA NATIONAL LABORATORIES FLEET SERVICES NM
Mark Crawford 808 2050 4 47
NOTABLE ACCOMPLISHMENTS Received the 2010 GreenGov Presidential Award for involvement in developing constructing and testing a solar-powered cart Uses a driving simulator to help train drivers through a series of computer-generated real-world scenarios
SKOOKUM FORT RILEYGSA WA Michael Powell 1211 380 1 7
NOTABLE ACCOMPLISHMENTS Introduced electric vehicles for use low-mileage use Provides detailed fl eet information to managers including VIN license tag information and the last preventive maintenance date
SNOHOMISH CO PUBLIC WORKS FLEET MGT DIV WA
Allen Mitchell 896 393 3 49
NOTABLE ACCOMPLISHMENTS Sold and redeployed 75 under-utilized vehicles reducing fl eet expenses by $827863 Reduced GHG emissions by 85 percent increasing the Departmentrsquos Evergreen Fleets program rating from a three- to four-star rating on the fi ve-star scale
STATE OF DELAWARE FLEET SERVICES DE Terry Barton 2344 0 0 37
NOTABLE ACCOMPLISHMENTS Because it has no operating repair or fueling facilities Fleet Services provides vehicles for $2645 per day including fuel maintenance 247 roadside assistance EZ Pass and GPS tracking Upgrades to the central operation system will increase ability to make reservations via the Internet freeing up fl eet resources
STATE OF GEORGIA DEPT OF ADMINISTRATIVE SERVICES GA
Ed Finnegan 21670 228 146 4
NOTABLE ACCOMPLISHMENTS Rolled out the ARI Insights Vehicle Mgmt System four months ahead of schedule Arranged to have a permanent rental car from Enterprise placed at state agency that did not qualify for an additional vehicle for a savings of $10000 a 23 percent drop from fees spent the previous years for the rental and staff pick-up and drop-off time
STATE OF KENTUCKY KY Forrest Banta 4723 0 1 28
NOTABLE ACCOMPLISHMENTS As part of the governorrsquos Smart Government Initiative the division is reviewing vehicle usage the possibility of self-insurance revising the take-home vehicle policy and establishing a short-termdaily rental contract The division purchased 125 alternative-fuel vehicles for an average increase in fuel economy of 55 mpg
TOWN OF BUCKEYE AZ Michael DePaulo 231 45 1 5
NOTABLE ACCOMPLISHMENTS Made the decision to outsource on-callafter-hours service for a total cost of $263 a savings of more than $13000 from the previous year Established a motor pool that included eight vehicles for all Town departments
UNIVERSITY OF CALIFORNIA DAVIS CA Richard Battersby 1000 300 1 26
NOTABLE ACCOMPLISHMENTS Through careful analysis and planning lowered operating expenses by 17 percent or $12 million To assist its customers and leadership the department developed an extensive array of fl eet metrics and reports designed to better enable vehicle and transportation decisions
UNIVERSITY OF WASHINGTON WA Jolie Tahara 653 0 1 18
NOTABLE ACCOMPLISHMENTS Reduced the number of yearly scheduled preventive maintenance visits by 30 percent with an overall fl eet availability of 95 percent Fleet services purchased fi ve hybrid step-vans and one hybrid paratransit shuttle to reduce both operating costs and CO2 emissions
VEHICLE AND TRAVEL SERVICES DEPARTMENT OF TECHNOLOGY MANAGEMENT amp BUDGET STATE OF
MICHIGAN MIJoyce Van Coevering 6910 308 1 32
NOTABLE ACCOMPLISHMENTS Streamlined the motor pool reservation system giving users 24-hour access to VTS vehicles The system FleetCommander tracks real-time utilization and displays graphs gauges online forms and a wide variety of reports based on consistent normalized data
WAKE COUNTY NC Thomas Kuryla 873 90 1 15
NOTABLE ACCOMPLISHMENTS Implemented a fuel management software system which allows employees to fi ll up without a fuel card and prevents misuse of County resources The system also collects data through the vehicle OBD connection such as odometer readings idle time run time and OBD codes
WASHINGTON STARE DEPARTMENT OF TRANSPORTATION (WSDOT) WA
Greg Hansen 2314 1354 37 209
NOTABLE ACCOMPLISHMENTS Adjusted its preventive maintenance schedules using fuel consumption as the basis for service rather than time as part of its efforts to reduce agency emissions by 15 percent of 2005 levels by 2020 Has implemented back-up camera and in-cab audible warning device technologies to improve safety and prevent equipment damage
ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
GF07_Directoryindd 36GF07_Directoryindd 36 7511 34439 PM7511 34439 PM
wwwfleetcertificationcomwwwfleetcertificationcom
in partnership with
GF05
-4311
Certify Your Fleet Operation
GF0711certificationindd 1 7111 100056 AMGF07_Directoryindd 37GF07_Directoryindd 37 7511 34442 PM7511 34442 PM
38 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
AFFB11gfcindd 1 52711 74645 AM
2011 lsquo100 BEST FLEETrsquo JUDGESThe pool of judges for the 2011 100 Best Fleets spent countless hours reviewing applications following up with
nominees and lending their expertise to the program This yearrsquos judges were
2011 ELITE FLEETSThis prestigious award is given to the No 1 fl eet winners from the previous four years
which are still meeting the highest standards in fl eet excellence
2010 NO 1 FLEET CITY OF TROY MICH
2008 amp 2009 NO 1 FLEETHILLSBOROUGH COUNTY FLA
2007 NO 1 FLEETVOLUSIA COUNTY FLA
GEORGE BAKERDirector of Central Services
Volusia County Fla MARILYN RAWLINGSFleet Manager
Lee County Fla
MF
SAMUEL LAMERATOSuperintendent of Fleet MaintenanceCity of Troy Mich
STEVE RILEYDirector of Fleet OperationsCity of Coral Gables Fla
GF07_Directoryindd 38GF07_Directoryindd 38 7511 34443 PM7511 34443 PM
Register Now at wwwGreenFleetConferencecom
or call (800) 576 - 8788
OCTOBER 3-4 2011Gaylord Texan bull Grapevine TXThe Green Fleet Conference amp Expo is the only event which focuses
exclusively on environmental sustainability for car and truck fl eets Others may
touch on the subject but Green Fleet Conference amp Expo specializes in
it offering two intense concentrated days of education enterprising dialogue
and engaging exhibits If you are a fl eet manager in either the corporate or
government arena make room in your calendar for this must-attend event
PAST SPONSORS INCLUDE
Supporting Organization
GFC05-7411
AFFB11gfcindd 1 52711 74645 AMGF07_Directoryindd 39GF07_Directoryindd 39 7511 34451 PM7511 34451 PM
40 Government Fleet JulyAugust 2011
PUBLIC FORUM By Mike Antich
Why do many in senior
management or elect-
ed offi cials not listen
to their fl eet managers I know
many may dispute this asser-
tion but the reality is that many
public sector fl eet managers do
not have the ear of their manage-
ment and elected offi cials
Herersquos a real-world case in
point One fl eet manager relat-
ed to me that his management
hired an outside consultant to
analyze the performance of
the municipal fl eet and submit
recommendations for improve-
ment The fl eet manager relat-
ing this story to me is held in
high esteem by his peers and
has been very proactive Over
the past several years he made
detailed recommendations on
how to improve the Cityrsquos fl eet
operations however his recom-
mendations fell on deaf ears
When the consulting company
issued its follow-up report it
was enthusiastically received by
management and the city coun-
cil What was distressing to the
fl eet manager is that the consul-
tant recommended exactly what
he had recommended earlier
Why did his recommendations
fall on deaf ears while the al-
most identical recommenda-
tions made by the consultant
were met with enthusiasm
This dilemma is not solely
restricted to fl eet managers
The same complaint is heard
from in-house IT personnel
staff attorneys et al One reason
is that some management value
an outside opinion which
presumably is not vested to
a particular outcome These
proponents argue that a
consultant can offer a different
more objective perspective
about how a problem can be
solved Also consultants are
exposed to a variety of operations
and different methods used to
deal with the same issues facing
your operation But this theory
falls apart when the consultantrsquos
recommendations are identical
to the in-house manager and
one is accepted over the other
The reality is it is a deeper issue
of management not listening
to its in-house subject-matter
experts
Herersquos another example from
a different fl eet manager which
illustrates this point
ldquoMy outfi t hired an outside
consulting company to perform
a fi nancial and operational au-
dit When completing the audit
the consultant wrote a review
The opening comment in the
fi nal review was lsquoYour fl eet is
operating well under benchmark
averagesrsquo They then went on to
make further cost-saving rec-
ommendations After the review
meeting I sent several e-mails
to my reporting offi cials with a
single note lsquoWe paid this outfi t
how much to tell us thisrsquordquo
This fl eet manager went
on to summarize what is at the
heart of this problem ldquoMy point
is what a shame that manage-
ment all the way up the line
wonrsquot ask (then listen to) the
people who know their jobs as to
what would be good actions and
practices to take for operational
cost savings Of course this ap-
plies to all departments and not
just fl eet operations The bottom
line is when will management
learn to listenrdquo
However the blame isnrsquot all
one-sided In the fi nal analysis
many fl eet managers do a very
poor job in elevating their pro-
fessional stature in the eyes of
senior management The sad re-
ality is that if you donrsquot take the
lead in defi ning your expertise as
a professional fl eet manager and
showcasing your value to the
management team someone else
will do so which is often errone-
ous and the source of mispercep-
tions about your capabilities
UNDER-APPRECIATIONThese are turbulent times
for public sector fl eet managers
Many fl eet managers are under-
appreciated by user groups se-
nior management and elected
offi cials Sometimes the fl eet
manager is at fault because he or
she does a poor job of promoting
themselves and their department
to management When money is
scarce and budgets are tight or
need to be cut fl eet managers
quickly fi nd themselves on the
radar screen of elected offi cials
the local news media and tax-
payer watchdog groups
How do you prove you are
doing a good job You may think
you manage a well-run fl eet but
do you have the metrics to sub-
stantiate this assertion If you
can quantify the performance
of your operation to manage-
ment and elected offi cials they
are more likely to appreciate the
value of the service provided
However this lack of un-
derstanding by management is
often the root of inquiries that
put fl eet managers on the defen-
sive attempting to justify their
performance Fleet managers
should not assume management
understands their business and
knows they are doing a good job
If you want to demonstrate you
are competitive you need to de-
velop and measure on an ongo-
ing basis specifi c performance
metrics valuable to your user de-
partments that are available for
review by all interested parties
In todayrsquos weak tax base
fl eet managers can save taxpay-
er dollars by implementing ef-
fective fl eet policy maximizing
fl eet utilization right-sizing the
fl eet optimizing user depart-
ment productivity all while re-
ducing operating expenses The
sad part is that many fl eet man-
agers are not vocal about their
achievements and management
is not fully cognizant of their
contributions to achieving these
goals Fleet managers must be
viewed as valuable members of
the overall management team if
for no other reason than the fact
that they are managing tens of
millions of dollars of taxpayer
assets used to provide the ser-
vices taxpayers demand
Irsquoll admit that I too am mys-
tifi ed by the under-appreciation
of many fl eet managers I am
continually impressed by the
caliber of todayrsquos public sector
fl eet managers and how they
overcome the challenges they
face day-in and day-out Each
year fl eet managers and their
teams struggle to do more with
less money Perhaps it is be-
cause the personalities of many
fl eet managers who are humble
by nature and not prone to self-
promotion
It is high-time senior man-
agement and elected offi cials
realize the value of their fl eet
managers and utilize this ex-
pertise to its fullest extent My
message to senior management
is a simple one Listen to your
fl eet manager
Let me know what you think
mikeantichbobitcom
MESSAGE TO MANAGEMENTLISTEN TO YOUR FLEET MANAGER
GF07_Editindd 40GF07_Editindd 40 7511 32203 PM7511 32203 PM
The Choice Is Clear mdash And CleanYour fleet can get the same horsepower and torque performance as gasoline for 30 less in fuel costs ndash
and with 60 fewer emissions mdash thanks to ROUSH CleanTech Liquid Propane Injection fuel systems
Propane autogas fuel systems by ROUSH CleanTech let you operate on a price-stable North American-
sourced fuel with no engine modifications required That means yoursquoll get all the benefits of propane
autogas with no compromises in your vehiclersquos factory warranty protection
PERFORMANCE IDENTICAL
VEHICLE WARRANTY IDENTICAL
FUEL COSTS 30 LESS
EMISSIONS 60 LESS
PROPANE AUTOGAS VS GASOLINE
80059ROUSH ROUSHcleantechcom
20075 ndash 2008 2009 ndash 2010 2009 ndash Newer 2009 ndash Newer 2009 ndash NewerFord F-150 Ford F-250 F-350 Ford E-150 E-250 E-350 Ford E-350 DRW Cutaway Ford E-450 DRW Cutaway(54L V8) (54L V8) (54L V8) (54L V8) (68L V10)
UPFITS AVAILABLE
THE ZERO COMPROMISE ALTERNATIVE FUEL SOLUTION
AF0111roushindd 1 121310 125816 PMGF07_C3-C4indd 993GF07_C3-C4indd 993 7511 32340 PM7511 32340 PM
GF07_C3-C4indd 994GF07_C3-C4indd 994 7511 32346 PM7511 32346 PM
- GOVF_991_NO_BOX
- GOVF_992
- GOVF_1
- GOVF_2-3
- GOVF_4-5
- GOVF_6-7
- GOVF_8-13
- GOVF_14-17
- GOVF_18-21
- GOVF_22-23
- GOVF_24-39
- GOVF_40
- GOVF_993
- GOVF_994
-
USE THE FLEET TOOLBOX TO
Compare your eet using a bull robust benchmarking tool Analyze labor rates bull Reduce vehicle downtimebull Benchmark staf ng against similarly sized eetsbull Ensure JIT inventory processesbull Determine facility size requirementsbull Project employee and labor costsbull Network con dentially with other eet managersbull Review RFP samples and policy manualsbull Join a community of professionals with challenges bull similar to your own at www eettoolboxcom
Ensure JIT inventory processesbull
USE THE FLEET TOOLBOX TO
Compare your eet using a bullrobust benchmarking toolAnalyze labor rates bullReduce vehicle downtimebullBenchmark staf ng against similarly sized eetsbull
INTRODUCING
Equipped with all the tools you need to run an efficient fleet
DEVELOPED BY
GF Toolbox concept FINALindd 1 51311 110342 AM
GF0611toolboxindd 1 51311 114257 AMGF07_Directoryindd 35GF07_Directoryindd 35 7511 34439 PM7511 34439 PM
36 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
wwwfleetcertificationcom
Certify Your Fleet Operation
GF0711certificationindd 1 7111 100056 AM
RICHLAND COUNTY SC William Peters 1147 106 1 24
NOTABLE ACCOMPLISHMENTS Provides weekly fl eet status report to County administrators about vehicle availability and preventive maintenance services performed The fl eet division was instrumental in the development of the Countyrsquos Air Quality policy
SALT RIVER PROJECT AZ Jim Wood 1945 207 6 86
NOTABLE ACCOMPLISHMENTS By using fuel hedging the Department has remained close to its projected budget despite the volatility of the market Transportation Services was 3-percent under budget due in part to staff reductions and careful budget management
SAN ANTONIO WATER SYSTEM TX David Kilbourne 450 724 5 49
NOTABLE ACCOMPLISHMENTS Implemented a fuel card test program allowing drivers to use commercial stations and a GPS test program to monitor location and vehicle operations Set up a sewer cleaning equipment preparation team increasing line cleaning crew time by 40 minutes each day
SANDIA NATIONAL LABORATORIES FLEET SERVICES NM
Mark Crawford 808 2050 4 47
NOTABLE ACCOMPLISHMENTS Received the 2010 GreenGov Presidential Award for involvement in developing constructing and testing a solar-powered cart Uses a driving simulator to help train drivers through a series of computer-generated real-world scenarios
SKOOKUM FORT RILEYGSA WA Michael Powell 1211 380 1 7
NOTABLE ACCOMPLISHMENTS Introduced electric vehicles for use low-mileage use Provides detailed fl eet information to managers including VIN license tag information and the last preventive maintenance date
SNOHOMISH CO PUBLIC WORKS FLEET MGT DIV WA
Allen Mitchell 896 393 3 49
NOTABLE ACCOMPLISHMENTS Sold and redeployed 75 under-utilized vehicles reducing fl eet expenses by $827863 Reduced GHG emissions by 85 percent increasing the Departmentrsquos Evergreen Fleets program rating from a three- to four-star rating on the fi ve-star scale
STATE OF DELAWARE FLEET SERVICES DE Terry Barton 2344 0 0 37
NOTABLE ACCOMPLISHMENTS Because it has no operating repair or fueling facilities Fleet Services provides vehicles for $2645 per day including fuel maintenance 247 roadside assistance EZ Pass and GPS tracking Upgrades to the central operation system will increase ability to make reservations via the Internet freeing up fl eet resources
STATE OF GEORGIA DEPT OF ADMINISTRATIVE SERVICES GA
Ed Finnegan 21670 228 146 4
NOTABLE ACCOMPLISHMENTS Rolled out the ARI Insights Vehicle Mgmt System four months ahead of schedule Arranged to have a permanent rental car from Enterprise placed at state agency that did not qualify for an additional vehicle for a savings of $10000 a 23 percent drop from fees spent the previous years for the rental and staff pick-up and drop-off time
STATE OF KENTUCKY KY Forrest Banta 4723 0 1 28
NOTABLE ACCOMPLISHMENTS As part of the governorrsquos Smart Government Initiative the division is reviewing vehicle usage the possibility of self-insurance revising the take-home vehicle policy and establishing a short-termdaily rental contract The division purchased 125 alternative-fuel vehicles for an average increase in fuel economy of 55 mpg
TOWN OF BUCKEYE AZ Michael DePaulo 231 45 1 5
NOTABLE ACCOMPLISHMENTS Made the decision to outsource on-callafter-hours service for a total cost of $263 a savings of more than $13000 from the previous year Established a motor pool that included eight vehicles for all Town departments
UNIVERSITY OF CALIFORNIA DAVIS CA Richard Battersby 1000 300 1 26
NOTABLE ACCOMPLISHMENTS Through careful analysis and planning lowered operating expenses by 17 percent or $12 million To assist its customers and leadership the department developed an extensive array of fl eet metrics and reports designed to better enable vehicle and transportation decisions
UNIVERSITY OF WASHINGTON WA Jolie Tahara 653 0 1 18
NOTABLE ACCOMPLISHMENTS Reduced the number of yearly scheduled preventive maintenance visits by 30 percent with an overall fl eet availability of 95 percent Fleet services purchased fi ve hybrid step-vans and one hybrid paratransit shuttle to reduce both operating costs and CO2 emissions
VEHICLE AND TRAVEL SERVICES DEPARTMENT OF TECHNOLOGY MANAGEMENT amp BUDGET STATE OF
MICHIGAN MIJoyce Van Coevering 6910 308 1 32
NOTABLE ACCOMPLISHMENTS Streamlined the motor pool reservation system giving users 24-hour access to VTS vehicles The system FleetCommander tracks real-time utilization and displays graphs gauges online forms and a wide variety of reports based on consistent normalized data
WAKE COUNTY NC Thomas Kuryla 873 90 1 15
NOTABLE ACCOMPLISHMENTS Implemented a fuel management software system which allows employees to fi ll up without a fuel card and prevents misuse of County resources The system also collects data through the vehicle OBD connection such as odometer readings idle time run time and OBD codes
WASHINGTON STARE DEPARTMENT OF TRANSPORTATION (WSDOT) WA
Greg Hansen 2314 1354 37 209
NOTABLE ACCOMPLISHMENTS Adjusted its preventive maintenance schedules using fuel consumption as the basis for service rather than time as part of its efforts to reduce agency emissions by 15 percent of 2005 levels by 2020 Has implemented back-up camera and in-cab audible warning device technologies to improve safety and prevent equipment damage
ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
GF07_Directoryindd 36GF07_Directoryindd 36 7511 34439 PM7511 34439 PM
wwwfleetcertificationcomwwwfleetcertificationcom
in partnership with
GF05
-4311
Certify Your Fleet Operation
GF0711certificationindd 1 7111 100056 AMGF07_Directoryindd 37GF07_Directoryindd 37 7511 34442 PM7511 34442 PM
38 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
AFFB11gfcindd 1 52711 74645 AM
2011 lsquo100 BEST FLEETrsquo JUDGESThe pool of judges for the 2011 100 Best Fleets spent countless hours reviewing applications following up with
nominees and lending their expertise to the program This yearrsquos judges were
2011 ELITE FLEETSThis prestigious award is given to the No 1 fl eet winners from the previous four years
which are still meeting the highest standards in fl eet excellence
2010 NO 1 FLEET CITY OF TROY MICH
2008 amp 2009 NO 1 FLEETHILLSBOROUGH COUNTY FLA
2007 NO 1 FLEETVOLUSIA COUNTY FLA
GEORGE BAKERDirector of Central Services
Volusia County Fla MARILYN RAWLINGSFleet Manager
Lee County Fla
MF
SAMUEL LAMERATOSuperintendent of Fleet MaintenanceCity of Troy Mich
STEVE RILEYDirector of Fleet OperationsCity of Coral Gables Fla
GF07_Directoryindd 38GF07_Directoryindd 38 7511 34443 PM7511 34443 PM
Register Now at wwwGreenFleetConferencecom
or call (800) 576 - 8788
OCTOBER 3-4 2011Gaylord Texan bull Grapevine TXThe Green Fleet Conference amp Expo is the only event which focuses
exclusively on environmental sustainability for car and truck fl eets Others may
touch on the subject but Green Fleet Conference amp Expo specializes in
it offering two intense concentrated days of education enterprising dialogue
and engaging exhibits If you are a fl eet manager in either the corporate or
government arena make room in your calendar for this must-attend event
PAST SPONSORS INCLUDE
Supporting Organization
GFC05-7411
AFFB11gfcindd 1 52711 74645 AMGF07_Directoryindd 39GF07_Directoryindd 39 7511 34451 PM7511 34451 PM
40 Government Fleet JulyAugust 2011
PUBLIC FORUM By Mike Antich
Why do many in senior
management or elect-
ed offi cials not listen
to their fl eet managers I know
many may dispute this asser-
tion but the reality is that many
public sector fl eet managers do
not have the ear of their manage-
ment and elected offi cials
Herersquos a real-world case in
point One fl eet manager relat-
ed to me that his management
hired an outside consultant to
analyze the performance of
the municipal fl eet and submit
recommendations for improve-
ment The fl eet manager relat-
ing this story to me is held in
high esteem by his peers and
has been very proactive Over
the past several years he made
detailed recommendations on
how to improve the Cityrsquos fl eet
operations however his recom-
mendations fell on deaf ears
When the consulting company
issued its follow-up report it
was enthusiastically received by
management and the city coun-
cil What was distressing to the
fl eet manager is that the consul-
tant recommended exactly what
he had recommended earlier
Why did his recommendations
fall on deaf ears while the al-
most identical recommenda-
tions made by the consultant
were met with enthusiasm
This dilemma is not solely
restricted to fl eet managers
The same complaint is heard
from in-house IT personnel
staff attorneys et al One reason
is that some management value
an outside opinion which
presumably is not vested to
a particular outcome These
proponents argue that a
consultant can offer a different
more objective perspective
about how a problem can be
solved Also consultants are
exposed to a variety of operations
and different methods used to
deal with the same issues facing
your operation But this theory
falls apart when the consultantrsquos
recommendations are identical
to the in-house manager and
one is accepted over the other
The reality is it is a deeper issue
of management not listening
to its in-house subject-matter
experts
Herersquos another example from
a different fl eet manager which
illustrates this point
ldquoMy outfi t hired an outside
consulting company to perform
a fi nancial and operational au-
dit When completing the audit
the consultant wrote a review
The opening comment in the
fi nal review was lsquoYour fl eet is
operating well under benchmark
averagesrsquo They then went on to
make further cost-saving rec-
ommendations After the review
meeting I sent several e-mails
to my reporting offi cials with a
single note lsquoWe paid this outfi t
how much to tell us thisrsquordquo
This fl eet manager went
on to summarize what is at the
heart of this problem ldquoMy point
is what a shame that manage-
ment all the way up the line
wonrsquot ask (then listen to) the
people who know their jobs as to
what would be good actions and
practices to take for operational
cost savings Of course this ap-
plies to all departments and not
just fl eet operations The bottom
line is when will management
learn to listenrdquo
However the blame isnrsquot all
one-sided In the fi nal analysis
many fl eet managers do a very
poor job in elevating their pro-
fessional stature in the eyes of
senior management The sad re-
ality is that if you donrsquot take the
lead in defi ning your expertise as
a professional fl eet manager and
showcasing your value to the
management team someone else
will do so which is often errone-
ous and the source of mispercep-
tions about your capabilities
UNDER-APPRECIATIONThese are turbulent times
for public sector fl eet managers
Many fl eet managers are under-
appreciated by user groups se-
nior management and elected
offi cials Sometimes the fl eet
manager is at fault because he or
she does a poor job of promoting
themselves and their department
to management When money is
scarce and budgets are tight or
need to be cut fl eet managers
quickly fi nd themselves on the
radar screen of elected offi cials
the local news media and tax-
payer watchdog groups
How do you prove you are
doing a good job You may think
you manage a well-run fl eet but
do you have the metrics to sub-
stantiate this assertion If you
can quantify the performance
of your operation to manage-
ment and elected offi cials they
are more likely to appreciate the
value of the service provided
However this lack of un-
derstanding by management is
often the root of inquiries that
put fl eet managers on the defen-
sive attempting to justify their
performance Fleet managers
should not assume management
understands their business and
knows they are doing a good job
If you want to demonstrate you
are competitive you need to de-
velop and measure on an ongo-
ing basis specifi c performance
metrics valuable to your user de-
partments that are available for
review by all interested parties
In todayrsquos weak tax base
fl eet managers can save taxpay-
er dollars by implementing ef-
fective fl eet policy maximizing
fl eet utilization right-sizing the
fl eet optimizing user depart-
ment productivity all while re-
ducing operating expenses The
sad part is that many fl eet man-
agers are not vocal about their
achievements and management
is not fully cognizant of their
contributions to achieving these
goals Fleet managers must be
viewed as valuable members of
the overall management team if
for no other reason than the fact
that they are managing tens of
millions of dollars of taxpayer
assets used to provide the ser-
vices taxpayers demand
Irsquoll admit that I too am mys-
tifi ed by the under-appreciation
of many fl eet managers I am
continually impressed by the
caliber of todayrsquos public sector
fl eet managers and how they
overcome the challenges they
face day-in and day-out Each
year fl eet managers and their
teams struggle to do more with
less money Perhaps it is be-
cause the personalities of many
fl eet managers who are humble
by nature and not prone to self-
promotion
It is high-time senior man-
agement and elected offi cials
realize the value of their fl eet
managers and utilize this ex-
pertise to its fullest extent My
message to senior management
is a simple one Listen to your
fl eet manager
Let me know what you think
mikeantichbobitcom
MESSAGE TO MANAGEMENTLISTEN TO YOUR FLEET MANAGER
GF07_Editindd 40GF07_Editindd 40 7511 32203 PM7511 32203 PM
The Choice Is Clear mdash And CleanYour fleet can get the same horsepower and torque performance as gasoline for 30 less in fuel costs ndash
and with 60 fewer emissions mdash thanks to ROUSH CleanTech Liquid Propane Injection fuel systems
Propane autogas fuel systems by ROUSH CleanTech let you operate on a price-stable North American-
sourced fuel with no engine modifications required That means yoursquoll get all the benefits of propane
autogas with no compromises in your vehiclersquos factory warranty protection
PERFORMANCE IDENTICAL
VEHICLE WARRANTY IDENTICAL
FUEL COSTS 30 LESS
EMISSIONS 60 LESS
PROPANE AUTOGAS VS GASOLINE
80059ROUSH ROUSHcleantechcom
20075 ndash 2008 2009 ndash 2010 2009 ndash Newer 2009 ndash Newer 2009 ndash NewerFord F-150 Ford F-250 F-350 Ford E-150 E-250 E-350 Ford E-350 DRW Cutaway Ford E-450 DRW Cutaway(54L V8) (54L V8) (54L V8) (54L V8) (68L V10)
UPFITS AVAILABLE
THE ZERO COMPROMISE ALTERNATIVE FUEL SOLUTION
AF0111roushindd 1 121310 125816 PMGF07_C3-C4indd 993GF07_C3-C4indd 993 7511 32340 PM7511 32340 PM
GF07_C3-C4indd 994GF07_C3-C4indd 994 7511 32346 PM7511 32346 PM
- GOVF_991_NO_BOX
- GOVF_992
- GOVF_1
- GOVF_2-3
- GOVF_4-5
- GOVF_6-7
- GOVF_8-13
- GOVF_14-17
- GOVF_18-21
- GOVF_22-23
- GOVF_24-39
- GOVF_40
- GOVF_993
- GOVF_994
-
36 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
wwwfleetcertificationcom
Certify Your Fleet Operation
GF0711certificationindd 1 7111 100056 AM
RICHLAND COUNTY SC William Peters 1147 106 1 24
NOTABLE ACCOMPLISHMENTS Provides weekly fl eet status report to County administrators about vehicle availability and preventive maintenance services performed The fl eet division was instrumental in the development of the Countyrsquos Air Quality policy
SALT RIVER PROJECT AZ Jim Wood 1945 207 6 86
NOTABLE ACCOMPLISHMENTS By using fuel hedging the Department has remained close to its projected budget despite the volatility of the market Transportation Services was 3-percent under budget due in part to staff reductions and careful budget management
SAN ANTONIO WATER SYSTEM TX David Kilbourne 450 724 5 49
NOTABLE ACCOMPLISHMENTS Implemented a fuel card test program allowing drivers to use commercial stations and a GPS test program to monitor location and vehicle operations Set up a sewer cleaning equipment preparation team increasing line cleaning crew time by 40 minutes each day
SANDIA NATIONAL LABORATORIES FLEET SERVICES NM
Mark Crawford 808 2050 4 47
NOTABLE ACCOMPLISHMENTS Received the 2010 GreenGov Presidential Award for involvement in developing constructing and testing a solar-powered cart Uses a driving simulator to help train drivers through a series of computer-generated real-world scenarios
SKOOKUM FORT RILEYGSA WA Michael Powell 1211 380 1 7
NOTABLE ACCOMPLISHMENTS Introduced electric vehicles for use low-mileage use Provides detailed fl eet information to managers including VIN license tag information and the last preventive maintenance date
SNOHOMISH CO PUBLIC WORKS FLEET MGT DIV WA
Allen Mitchell 896 393 3 49
NOTABLE ACCOMPLISHMENTS Sold and redeployed 75 under-utilized vehicles reducing fl eet expenses by $827863 Reduced GHG emissions by 85 percent increasing the Departmentrsquos Evergreen Fleets program rating from a three- to four-star rating on the fi ve-star scale
STATE OF DELAWARE FLEET SERVICES DE Terry Barton 2344 0 0 37
NOTABLE ACCOMPLISHMENTS Because it has no operating repair or fueling facilities Fleet Services provides vehicles for $2645 per day including fuel maintenance 247 roadside assistance EZ Pass and GPS tracking Upgrades to the central operation system will increase ability to make reservations via the Internet freeing up fl eet resources
STATE OF GEORGIA DEPT OF ADMINISTRATIVE SERVICES GA
Ed Finnegan 21670 228 146 4
NOTABLE ACCOMPLISHMENTS Rolled out the ARI Insights Vehicle Mgmt System four months ahead of schedule Arranged to have a permanent rental car from Enterprise placed at state agency that did not qualify for an additional vehicle for a savings of $10000 a 23 percent drop from fees spent the previous years for the rental and staff pick-up and drop-off time
STATE OF KENTUCKY KY Forrest Banta 4723 0 1 28
NOTABLE ACCOMPLISHMENTS As part of the governorrsquos Smart Government Initiative the division is reviewing vehicle usage the possibility of self-insurance revising the take-home vehicle policy and establishing a short-termdaily rental contract The division purchased 125 alternative-fuel vehicles for an average increase in fuel economy of 55 mpg
TOWN OF BUCKEYE AZ Michael DePaulo 231 45 1 5
NOTABLE ACCOMPLISHMENTS Made the decision to outsource on-callafter-hours service for a total cost of $263 a savings of more than $13000 from the previous year Established a motor pool that included eight vehicles for all Town departments
UNIVERSITY OF CALIFORNIA DAVIS CA Richard Battersby 1000 300 1 26
NOTABLE ACCOMPLISHMENTS Through careful analysis and planning lowered operating expenses by 17 percent or $12 million To assist its customers and leadership the department developed an extensive array of fl eet metrics and reports designed to better enable vehicle and transportation decisions
UNIVERSITY OF WASHINGTON WA Jolie Tahara 653 0 1 18
NOTABLE ACCOMPLISHMENTS Reduced the number of yearly scheduled preventive maintenance visits by 30 percent with an overall fl eet availability of 95 percent Fleet services purchased fi ve hybrid step-vans and one hybrid paratransit shuttle to reduce both operating costs and CO2 emissions
VEHICLE AND TRAVEL SERVICES DEPARTMENT OF TECHNOLOGY MANAGEMENT amp BUDGET STATE OF
MICHIGAN MIJoyce Van Coevering 6910 308 1 32
NOTABLE ACCOMPLISHMENTS Streamlined the motor pool reservation system giving users 24-hour access to VTS vehicles The system FleetCommander tracks real-time utilization and displays graphs gauges online forms and a wide variety of reports based on consistent normalized data
WAKE COUNTY NC Thomas Kuryla 873 90 1 15
NOTABLE ACCOMPLISHMENTS Implemented a fuel management software system which allows employees to fi ll up without a fuel card and prevents misuse of County resources The system also collects data through the vehicle OBD connection such as odometer readings idle time run time and OBD codes
WASHINGTON STARE DEPARTMENT OF TRANSPORTATION (WSDOT) WA
Greg Hansen 2314 1354 37 209
NOTABLE ACCOMPLISHMENTS Adjusted its preventive maintenance schedules using fuel consumption as the basis for service rather than time as part of its efforts to reduce agency emissions by 15 percent of 2005 levels by 2020 Has implemented back-up camera and in-cab audible warning device technologies to improve safety and prevent equipment damage
ORGANIZATION CONTACT ON-ROAD UNITS
OFF-ROAD UNITS
MAINT FACILITIES
NO OF FLEET STAFF
GF07_Directoryindd 36GF07_Directoryindd 36 7511 34439 PM7511 34439 PM
wwwfleetcertificationcomwwwfleetcertificationcom
in partnership with
GF05
-4311
Certify Your Fleet Operation
GF0711certificationindd 1 7111 100056 AMGF07_Directoryindd 37GF07_Directoryindd 37 7511 34442 PM7511 34442 PM
38 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
AFFB11gfcindd 1 52711 74645 AM
2011 lsquo100 BEST FLEETrsquo JUDGESThe pool of judges for the 2011 100 Best Fleets spent countless hours reviewing applications following up with
nominees and lending their expertise to the program This yearrsquos judges were
2011 ELITE FLEETSThis prestigious award is given to the No 1 fl eet winners from the previous four years
which are still meeting the highest standards in fl eet excellence
2010 NO 1 FLEET CITY OF TROY MICH
2008 amp 2009 NO 1 FLEETHILLSBOROUGH COUNTY FLA
2007 NO 1 FLEETVOLUSIA COUNTY FLA
GEORGE BAKERDirector of Central Services
Volusia County Fla MARILYN RAWLINGSFleet Manager
Lee County Fla
MF
SAMUEL LAMERATOSuperintendent of Fleet MaintenanceCity of Troy Mich
STEVE RILEYDirector of Fleet OperationsCity of Coral Gables Fla
GF07_Directoryindd 38GF07_Directoryindd 38 7511 34443 PM7511 34443 PM
Register Now at wwwGreenFleetConferencecom
or call (800) 576 - 8788
OCTOBER 3-4 2011Gaylord Texan bull Grapevine TXThe Green Fleet Conference amp Expo is the only event which focuses
exclusively on environmental sustainability for car and truck fl eets Others may
touch on the subject but Green Fleet Conference amp Expo specializes in
it offering two intense concentrated days of education enterprising dialogue
and engaging exhibits If you are a fl eet manager in either the corporate or
government arena make room in your calendar for this must-attend event
PAST SPONSORS INCLUDE
Supporting Organization
GFC05-7411
AFFB11gfcindd 1 52711 74645 AMGF07_Directoryindd 39GF07_Directoryindd 39 7511 34451 PM7511 34451 PM
40 Government Fleet JulyAugust 2011
PUBLIC FORUM By Mike Antich
Why do many in senior
management or elect-
ed offi cials not listen
to their fl eet managers I know
many may dispute this asser-
tion but the reality is that many
public sector fl eet managers do
not have the ear of their manage-
ment and elected offi cials
Herersquos a real-world case in
point One fl eet manager relat-
ed to me that his management
hired an outside consultant to
analyze the performance of
the municipal fl eet and submit
recommendations for improve-
ment The fl eet manager relat-
ing this story to me is held in
high esteem by his peers and
has been very proactive Over
the past several years he made
detailed recommendations on
how to improve the Cityrsquos fl eet
operations however his recom-
mendations fell on deaf ears
When the consulting company
issued its follow-up report it
was enthusiastically received by
management and the city coun-
cil What was distressing to the
fl eet manager is that the consul-
tant recommended exactly what
he had recommended earlier
Why did his recommendations
fall on deaf ears while the al-
most identical recommenda-
tions made by the consultant
were met with enthusiasm
This dilemma is not solely
restricted to fl eet managers
The same complaint is heard
from in-house IT personnel
staff attorneys et al One reason
is that some management value
an outside opinion which
presumably is not vested to
a particular outcome These
proponents argue that a
consultant can offer a different
more objective perspective
about how a problem can be
solved Also consultants are
exposed to a variety of operations
and different methods used to
deal with the same issues facing
your operation But this theory
falls apart when the consultantrsquos
recommendations are identical
to the in-house manager and
one is accepted over the other
The reality is it is a deeper issue
of management not listening
to its in-house subject-matter
experts
Herersquos another example from
a different fl eet manager which
illustrates this point
ldquoMy outfi t hired an outside
consulting company to perform
a fi nancial and operational au-
dit When completing the audit
the consultant wrote a review
The opening comment in the
fi nal review was lsquoYour fl eet is
operating well under benchmark
averagesrsquo They then went on to
make further cost-saving rec-
ommendations After the review
meeting I sent several e-mails
to my reporting offi cials with a
single note lsquoWe paid this outfi t
how much to tell us thisrsquordquo
This fl eet manager went
on to summarize what is at the
heart of this problem ldquoMy point
is what a shame that manage-
ment all the way up the line
wonrsquot ask (then listen to) the
people who know their jobs as to
what would be good actions and
practices to take for operational
cost savings Of course this ap-
plies to all departments and not
just fl eet operations The bottom
line is when will management
learn to listenrdquo
However the blame isnrsquot all
one-sided In the fi nal analysis
many fl eet managers do a very
poor job in elevating their pro-
fessional stature in the eyes of
senior management The sad re-
ality is that if you donrsquot take the
lead in defi ning your expertise as
a professional fl eet manager and
showcasing your value to the
management team someone else
will do so which is often errone-
ous and the source of mispercep-
tions about your capabilities
UNDER-APPRECIATIONThese are turbulent times
for public sector fl eet managers
Many fl eet managers are under-
appreciated by user groups se-
nior management and elected
offi cials Sometimes the fl eet
manager is at fault because he or
she does a poor job of promoting
themselves and their department
to management When money is
scarce and budgets are tight or
need to be cut fl eet managers
quickly fi nd themselves on the
radar screen of elected offi cials
the local news media and tax-
payer watchdog groups
How do you prove you are
doing a good job You may think
you manage a well-run fl eet but
do you have the metrics to sub-
stantiate this assertion If you
can quantify the performance
of your operation to manage-
ment and elected offi cials they
are more likely to appreciate the
value of the service provided
However this lack of un-
derstanding by management is
often the root of inquiries that
put fl eet managers on the defen-
sive attempting to justify their
performance Fleet managers
should not assume management
understands their business and
knows they are doing a good job
If you want to demonstrate you
are competitive you need to de-
velop and measure on an ongo-
ing basis specifi c performance
metrics valuable to your user de-
partments that are available for
review by all interested parties
In todayrsquos weak tax base
fl eet managers can save taxpay-
er dollars by implementing ef-
fective fl eet policy maximizing
fl eet utilization right-sizing the
fl eet optimizing user depart-
ment productivity all while re-
ducing operating expenses The
sad part is that many fl eet man-
agers are not vocal about their
achievements and management
is not fully cognizant of their
contributions to achieving these
goals Fleet managers must be
viewed as valuable members of
the overall management team if
for no other reason than the fact
that they are managing tens of
millions of dollars of taxpayer
assets used to provide the ser-
vices taxpayers demand
Irsquoll admit that I too am mys-
tifi ed by the under-appreciation
of many fl eet managers I am
continually impressed by the
caliber of todayrsquos public sector
fl eet managers and how they
overcome the challenges they
face day-in and day-out Each
year fl eet managers and their
teams struggle to do more with
less money Perhaps it is be-
cause the personalities of many
fl eet managers who are humble
by nature and not prone to self-
promotion
It is high-time senior man-
agement and elected offi cials
realize the value of their fl eet
managers and utilize this ex-
pertise to its fullest extent My
message to senior management
is a simple one Listen to your
fl eet manager
Let me know what you think
mikeantichbobitcom
MESSAGE TO MANAGEMENTLISTEN TO YOUR FLEET MANAGER
GF07_Editindd 40GF07_Editindd 40 7511 32203 PM7511 32203 PM
The Choice Is Clear mdash And CleanYour fleet can get the same horsepower and torque performance as gasoline for 30 less in fuel costs ndash
and with 60 fewer emissions mdash thanks to ROUSH CleanTech Liquid Propane Injection fuel systems
Propane autogas fuel systems by ROUSH CleanTech let you operate on a price-stable North American-
sourced fuel with no engine modifications required That means yoursquoll get all the benefits of propane
autogas with no compromises in your vehiclersquos factory warranty protection
PERFORMANCE IDENTICAL
VEHICLE WARRANTY IDENTICAL
FUEL COSTS 30 LESS
EMISSIONS 60 LESS
PROPANE AUTOGAS VS GASOLINE
80059ROUSH ROUSHcleantechcom
20075 ndash 2008 2009 ndash 2010 2009 ndash Newer 2009 ndash Newer 2009 ndash NewerFord F-150 Ford F-250 F-350 Ford E-150 E-250 E-350 Ford E-350 DRW Cutaway Ford E-450 DRW Cutaway(54L V8) (54L V8) (54L V8) (54L V8) (68L V10)
UPFITS AVAILABLE
THE ZERO COMPROMISE ALTERNATIVE FUEL SOLUTION
AF0111roushindd 1 121310 125816 PMGF07_C3-C4indd 993GF07_C3-C4indd 993 7511 32340 PM7511 32340 PM
GF07_C3-C4indd 994GF07_C3-C4indd 994 7511 32346 PM7511 32346 PM
- GOVF_991_NO_BOX
- GOVF_992
- GOVF_1
- GOVF_2-3
- GOVF_4-5
- GOVF_6-7
- GOVF_8-13
- GOVF_14-17
- GOVF_18-21
- GOVF_22-23
- GOVF_24-39
- GOVF_40
- GOVF_993
- GOVF_994
-
wwwfleetcertificationcomwwwfleetcertificationcom
in partnership with
GF05
-4311
Certify Your Fleet Operation
GF0711certificationindd 1 7111 100056 AMGF07_Directoryindd 37GF07_Directoryindd 37 7511 34442 PM7511 34442 PM
38 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
AFFB11gfcindd 1 52711 74645 AM
2011 lsquo100 BEST FLEETrsquo JUDGESThe pool of judges for the 2011 100 Best Fleets spent countless hours reviewing applications following up with
nominees and lending their expertise to the program This yearrsquos judges were
2011 ELITE FLEETSThis prestigious award is given to the No 1 fl eet winners from the previous four years
which are still meeting the highest standards in fl eet excellence
2010 NO 1 FLEET CITY OF TROY MICH
2008 amp 2009 NO 1 FLEETHILLSBOROUGH COUNTY FLA
2007 NO 1 FLEETVOLUSIA COUNTY FLA
GEORGE BAKERDirector of Central Services
Volusia County Fla MARILYN RAWLINGSFleet Manager
Lee County Fla
MF
SAMUEL LAMERATOSuperintendent of Fleet MaintenanceCity of Troy Mich
STEVE RILEYDirector of Fleet OperationsCity of Coral Gables Fla
GF07_Directoryindd 38GF07_Directoryindd 38 7511 34443 PM7511 34443 PM
Register Now at wwwGreenFleetConferencecom
or call (800) 576 - 8788
OCTOBER 3-4 2011Gaylord Texan bull Grapevine TXThe Green Fleet Conference amp Expo is the only event which focuses
exclusively on environmental sustainability for car and truck fl eets Others may
touch on the subject but Green Fleet Conference amp Expo specializes in
it offering two intense concentrated days of education enterprising dialogue
and engaging exhibits If you are a fl eet manager in either the corporate or
government arena make room in your calendar for this must-attend event
PAST SPONSORS INCLUDE
Supporting Organization
GFC05-7411
AFFB11gfcindd 1 52711 74645 AMGF07_Directoryindd 39GF07_Directoryindd 39 7511 34451 PM7511 34451 PM
40 Government Fleet JulyAugust 2011
PUBLIC FORUM By Mike Antich
Why do many in senior
management or elect-
ed offi cials not listen
to their fl eet managers I know
many may dispute this asser-
tion but the reality is that many
public sector fl eet managers do
not have the ear of their manage-
ment and elected offi cials
Herersquos a real-world case in
point One fl eet manager relat-
ed to me that his management
hired an outside consultant to
analyze the performance of
the municipal fl eet and submit
recommendations for improve-
ment The fl eet manager relat-
ing this story to me is held in
high esteem by his peers and
has been very proactive Over
the past several years he made
detailed recommendations on
how to improve the Cityrsquos fl eet
operations however his recom-
mendations fell on deaf ears
When the consulting company
issued its follow-up report it
was enthusiastically received by
management and the city coun-
cil What was distressing to the
fl eet manager is that the consul-
tant recommended exactly what
he had recommended earlier
Why did his recommendations
fall on deaf ears while the al-
most identical recommenda-
tions made by the consultant
were met with enthusiasm
This dilemma is not solely
restricted to fl eet managers
The same complaint is heard
from in-house IT personnel
staff attorneys et al One reason
is that some management value
an outside opinion which
presumably is not vested to
a particular outcome These
proponents argue that a
consultant can offer a different
more objective perspective
about how a problem can be
solved Also consultants are
exposed to a variety of operations
and different methods used to
deal with the same issues facing
your operation But this theory
falls apart when the consultantrsquos
recommendations are identical
to the in-house manager and
one is accepted over the other
The reality is it is a deeper issue
of management not listening
to its in-house subject-matter
experts
Herersquos another example from
a different fl eet manager which
illustrates this point
ldquoMy outfi t hired an outside
consulting company to perform
a fi nancial and operational au-
dit When completing the audit
the consultant wrote a review
The opening comment in the
fi nal review was lsquoYour fl eet is
operating well under benchmark
averagesrsquo They then went on to
make further cost-saving rec-
ommendations After the review
meeting I sent several e-mails
to my reporting offi cials with a
single note lsquoWe paid this outfi t
how much to tell us thisrsquordquo
This fl eet manager went
on to summarize what is at the
heart of this problem ldquoMy point
is what a shame that manage-
ment all the way up the line
wonrsquot ask (then listen to) the
people who know their jobs as to
what would be good actions and
practices to take for operational
cost savings Of course this ap-
plies to all departments and not
just fl eet operations The bottom
line is when will management
learn to listenrdquo
However the blame isnrsquot all
one-sided In the fi nal analysis
many fl eet managers do a very
poor job in elevating their pro-
fessional stature in the eyes of
senior management The sad re-
ality is that if you donrsquot take the
lead in defi ning your expertise as
a professional fl eet manager and
showcasing your value to the
management team someone else
will do so which is often errone-
ous and the source of mispercep-
tions about your capabilities
UNDER-APPRECIATIONThese are turbulent times
for public sector fl eet managers
Many fl eet managers are under-
appreciated by user groups se-
nior management and elected
offi cials Sometimes the fl eet
manager is at fault because he or
she does a poor job of promoting
themselves and their department
to management When money is
scarce and budgets are tight or
need to be cut fl eet managers
quickly fi nd themselves on the
radar screen of elected offi cials
the local news media and tax-
payer watchdog groups
How do you prove you are
doing a good job You may think
you manage a well-run fl eet but
do you have the metrics to sub-
stantiate this assertion If you
can quantify the performance
of your operation to manage-
ment and elected offi cials they
are more likely to appreciate the
value of the service provided
However this lack of un-
derstanding by management is
often the root of inquiries that
put fl eet managers on the defen-
sive attempting to justify their
performance Fleet managers
should not assume management
understands their business and
knows they are doing a good job
If you want to demonstrate you
are competitive you need to de-
velop and measure on an ongo-
ing basis specifi c performance
metrics valuable to your user de-
partments that are available for
review by all interested parties
In todayrsquos weak tax base
fl eet managers can save taxpay-
er dollars by implementing ef-
fective fl eet policy maximizing
fl eet utilization right-sizing the
fl eet optimizing user depart-
ment productivity all while re-
ducing operating expenses The
sad part is that many fl eet man-
agers are not vocal about their
achievements and management
is not fully cognizant of their
contributions to achieving these
goals Fleet managers must be
viewed as valuable members of
the overall management team if
for no other reason than the fact
that they are managing tens of
millions of dollars of taxpayer
assets used to provide the ser-
vices taxpayers demand
Irsquoll admit that I too am mys-
tifi ed by the under-appreciation
of many fl eet managers I am
continually impressed by the
caliber of todayrsquos public sector
fl eet managers and how they
overcome the challenges they
face day-in and day-out Each
year fl eet managers and their
teams struggle to do more with
less money Perhaps it is be-
cause the personalities of many
fl eet managers who are humble
by nature and not prone to self-
promotion
It is high-time senior man-
agement and elected offi cials
realize the value of their fl eet
managers and utilize this ex-
pertise to its fullest extent My
message to senior management
is a simple one Listen to your
fl eet manager
Let me know what you think
mikeantichbobitcom
MESSAGE TO MANAGEMENTLISTEN TO YOUR FLEET MANAGER
GF07_Editindd 40GF07_Editindd 40 7511 32203 PM7511 32203 PM
The Choice Is Clear mdash And CleanYour fleet can get the same horsepower and torque performance as gasoline for 30 less in fuel costs ndash
and with 60 fewer emissions mdash thanks to ROUSH CleanTech Liquid Propane Injection fuel systems
Propane autogas fuel systems by ROUSH CleanTech let you operate on a price-stable North American-
sourced fuel with no engine modifications required That means yoursquoll get all the benefits of propane
autogas with no compromises in your vehiclersquos factory warranty protection
PERFORMANCE IDENTICAL
VEHICLE WARRANTY IDENTICAL
FUEL COSTS 30 LESS
EMISSIONS 60 LESS
PROPANE AUTOGAS VS GASOLINE
80059ROUSH ROUSHcleantechcom
20075 ndash 2008 2009 ndash 2010 2009 ndash Newer 2009 ndash Newer 2009 ndash NewerFord F-150 Ford F-250 F-350 Ford E-150 E-250 E-350 Ford E-350 DRW Cutaway Ford E-450 DRW Cutaway(54L V8) (54L V8) (54L V8) (54L V8) (68L V10)
UPFITS AVAILABLE
THE ZERO COMPROMISE ALTERNATIVE FUEL SOLUTION
AF0111roushindd 1 121310 125816 PMGF07_C3-C4indd 993GF07_C3-C4indd 993 7511 32340 PM7511 32340 PM
GF07_C3-C4indd 994GF07_C3-C4indd 994 7511 32346 PM7511 32346 PM
- GOVF_991_NO_BOX
- GOVF_992
- GOVF_1
- GOVF_2-3
- GOVF_4-5
- GOVF_6-7
- GOVF_8-13
- GOVF_14-17
- GOVF_18-21
- GOVF_22-23
- GOVF_24-39
- GOVF_40
- GOVF_993
- GOVF_994
-
38 Government Fleet JulyAugust 2011
1 0 0 B E S T F L E E T S
AFFB11gfcindd 1 52711 74645 AM
2011 lsquo100 BEST FLEETrsquo JUDGESThe pool of judges for the 2011 100 Best Fleets spent countless hours reviewing applications following up with
nominees and lending their expertise to the program This yearrsquos judges were
2011 ELITE FLEETSThis prestigious award is given to the No 1 fl eet winners from the previous four years
which are still meeting the highest standards in fl eet excellence
2010 NO 1 FLEET CITY OF TROY MICH
2008 amp 2009 NO 1 FLEETHILLSBOROUGH COUNTY FLA
2007 NO 1 FLEETVOLUSIA COUNTY FLA
GEORGE BAKERDirector of Central Services
Volusia County Fla MARILYN RAWLINGSFleet Manager
Lee County Fla
MF
SAMUEL LAMERATOSuperintendent of Fleet MaintenanceCity of Troy Mich
STEVE RILEYDirector of Fleet OperationsCity of Coral Gables Fla
GF07_Directoryindd 38GF07_Directoryindd 38 7511 34443 PM7511 34443 PM
Register Now at wwwGreenFleetConferencecom
or call (800) 576 - 8788
OCTOBER 3-4 2011Gaylord Texan bull Grapevine TXThe Green Fleet Conference amp Expo is the only event which focuses
exclusively on environmental sustainability for car and truck fl eets Others may
touch on the subject but Green Fleet Conference amp Expo specializes in
it offering two intense concentrated days of education enterprising dialogue
and engaging exhibits If you are a fl eet manager in either the corporate or
government arena make room in your calendar for this must-attend event
PAST SPONSORS INCLUDE
Supporting Organization
GFC05-7411
AFFB11gfcindd 1 52711 74645 AMGF07_Directoryindd 39GF07_Directoryindd 39 7511 34451 PM7511 34451 PM
40 Government Fleet JulyAugust 2011
PUBLIC FORUM By Mike Antich
Why do many in senior
management or elect-
ed offi cials not listen
to their fl eet managers I know
many may dispute this asser-
tion but the reality is that many
public sector fl eet managers do
not have the ear of their manage-
ment and elected offi cials
Herersquos a real-world case in
point One fl eet manager relat-
ed to me that his management
hired an outside consultant to
analyze the performance of
the municipal fl eet and submit
recommendations for improve-
ment The fl eet manager relat-
ing this story to me is held in
high esteem by his peers and
has been very proactive Over
the past several years he made
detailed recommendations on
how to improve the Cityrsquos fl eet
operations however his recom-
mendations fell on deaf ears
When the consulting company
issued its follow-up report it
was enthusiastically received by
management and the city coun-
cil What was distressing to the
fl eet manager is that the consul-
tant recommended exactly what
he had recommended earlier
Why did his recommendations
fall on deaf ears while the al-
most identical recommenda-
tions made by the consultant
were met with enthusiasm
This dilemma is not solely
restricted to fl eet managers
The same complaint is heard
from in-house IT personnel
staff attorneys et al One reason
is that some management value
an outside opinion which
presumably is not vested to
a particular outcome These
proponents argue that a
consultant can offer a different
more objective perspective
about how a problem can be
solved Also consultants are
exposed to a variety of operations
and different methods used to
deal with the same issues facing
your operation But this theory
falls apart when the consultantrsquos
recommendations are identical
to the in-house manager and
one is accepted over the other
The reality is it is a deeper issue
of management not listening
to its in-house subject-matter
experts
Herersquos another example from
a different fl eet manager which
illustrates this point
ldquoMy outfi t hired an outside
consulting company to perform
a fi nancial and operational au-
dit When completing the audit
the consultant wrote a review
The opening comment in the
fi nal review was lsquoYour fl eet is
operating well under benchmark
averagesrsquo They then went on to
make further cost-saving rec-
ommendations After the review
meeting I sent several e-mails
to my reporting offi cials with a
single note lsquoWe paid this outfi t
how much to tell us thisrsquordquo
This fl eet manager went
on to summarize what is at the
heart of this problem ldquoMy point
is what a shame that manage-
ment all the way up the line
wonrsquot ask (then listen to) the
people who know their jobs as to
what would be good actions and
practices to take for operational
cost savings Of course this ap-
plies to all departments and not
just fl eet operations The bottom
line is when will management
learn to listenrdquo
However the blame isnrsquot all
one-sided In the fi nal analysis
many fl eet managers do a very
poor job in elevating their pro-
fessional stature in the eyes of
senior management The sad re-
ality is that if you donrsquot take the
lead in defi ning your expertise as
a professional fl eet manager and
showcasing your value to the
management team someone else
will do so which is often errone-
ous and the source of mispercep-
tions about your capabilities
UNDER-APPRECIATIONThese are turbulent times
for public sector fl eet managers
Many fl eet managers are under-
appreciated by user groups se-
nior management and elected
offi cials Sometimes the fl eet
manager is at fault because he or
she does a poor job of promoting
themselves and their department
to management When money is
scarce and budgets are tight or
need to be cut fl eet managers
quickly fi nd themselves on the
radar screen of elected offi cials
the local news media and tax-
payer watchdog groups
How do you prove you are
doing a good job You may think
you manage a well-run fl eet but
do you have the metrics to sub-
stantiate this assertion If you
can quantify the performance
of your operation to manage-
ment and elected offi cials they
are more likely to appreciate the
value of the service provided
However this lack of un-
derstanding by management is
often the root of inquiries that
put fl eet managers on the defen-
sive attempting to justify their
performance Fleet managers
should not assume management
understands their business and
knows they are doing a good job
If you want to demonstrate you
are competitive you need to de-
velop and measure on an ongo-
ing basis specifi c performance
metrics valuable to your user de-
partments that are available for
review by all interested parties
In todayrsquos weak tax base
fl eet managers can save taxpay-
er dollars by implementing ef-
fective fl eet policy maximizing
fl eet utilization right-sizing the
fl eet optimizing user depart-
ment productivity all while re-
ducing operating expenses The
sad part is that many fl eet man-
agers are not vocal about their
achievements and management
is not fully cognizant of their
contributions to achieving these
goals Fleet managers must be
viewed as valuable members of
the overall management team if
for no other reason than the fact
that they are managing tens of
millions of dollars of taxpayer
assets used to provide the ser-
vices taxpayers demand
Irsquoll admit that I too am mys-
tifi ed by the under-appreciation
of many fl eet managers I am
continually impressed by the
caliber of todayrsquos public sector
fl eet managers and how they
overcome the challenges they
face day-in and day-out Each
year fl eet managers and their
teams struggle to do more with
less money Perhaps it is be-
cause the personalities of many
fl eet managers who are humble
by nature and not prone to self-
promotion
It is high-time senior man-
agement and elected offi cials
realize the value of their fl eet
managers and utilize this ex-
pertise to its fullest extent My
message to senior management
is a simple one Listen to your
fl eet manager
Let me know what you think
mikeantichbobitcom
MESSAGE TO MANAGEMENTLISTEN TO YOUR FLEET MANAGER
GF07_Editindd 40GF07_Editindd 40 7511 32203 PM7511 32203 PM
The Choice Is Clear mdash And CleanYour fleet can get the same horsepower and torque performance as gasoline for 30 less in fuel costs ndash
and with 60 fewer emissions mdash thanks to ROUSH CleanTech Liquid Propane Injection fuel systems
Propane autogas fuel systems by ROUSH CleanTech let you operate on a price-stable North American-
sourced fuel with no engine modifications required That means yoursquoll get all the benefits of propane
autogas with no compromises in your vehiclersquos factory warranty protection
PERFORMANCE IDENTICAL
VEHICLE WARRANTY IDENTICAL
FUEL COSTS 30 LESS
EMISSIONS 60 LESS
PROPANE AUTOGAS VS GASOLINE
80059ROUSH ROUSHcleantechcom
20075 ndash 2008 2009 ndash 2010 2009 ndash Newer 2009 ndash Newer 2009 ndash NewerFord F-150 Ford F-250 F-350 Ford E-150 E-250 E-350 Ford E-350 DRW Cutaway Ford E-450 DRW Cutaway(54L V8) (54L V8) (54L V8) (54L V8) (68L V10)
UPFITS AVAILABLE
THE ZERO COMPROMISE ALTERNATIVE FUEL SOLUTION
AF0111roushindd 1 121310 125816 PMGF07_C3-C4indd 993GF07_C3-C4indd 993 7511 32340 PM7511 32340 PM
GF07_C3-C4indd 994GF07_C3-C4indd 994 7511 32346 PM7511 32346 PM
- GOVF_991_NO_BOX
- GOVF_992
- GOVF_1
- GOVF_2-3
- GOVF_4-5
- GOVF_6-7
- GOVF_8-13
- GOVF_14-17
- GOVF_18-21
- GOVF_22-23
- GOVF_24-39
- GOVF_40
- GOVF_993
- GOVF_994
-
Register Now at wwwGreenFleetConferencecom
or call (800) 576 - 8788
OCTOBER 3-4 2011Gaylord Texan bull Grapevine TXThe Green Fleet Conference amp Expo is the only event which focuses
exclusively on environmental sustainability for car and truck fl eets Others may
touch on the subject but Green Fleet Conference amp Expo specializes in
it offering two intense concentrated days of education enterprising dialogue
and engaging exhibits If you are a fl eet manager in either the corporate or
government arena make room in your calendar for this must-attend event
PAST SPONSORS INCLUDE
Supporting Organization
GFC05-7411
AFFB11gfcindd 1 52711 74645 AMGF07_Directoryindd 39GF07_Directoryindd 39 7511 34451 PM7511 34451 PM
40 Government Fleet JulyAugust 2011
PUBLIC FORUM By Mike Antich
Why do many in senior
management or elect-
ed offi cials not listen
to their fl eet managers I know
many may dispute this asser-
tion but the reality is that many
public sector fl eet managers do
not have the ear of their manage-
ment and elected offi cials
Herersquos a real-world case in
point One fl eet manager relat-
ed to me that his management
hired an outside consultant to
analyze the performance of
the municipal fl eet and submit
recommendations for improve-
ment The fl eet manager relat-
ing this story to me is held in
high esteem by his peers and
has been very proactive Over
the past several years he made
detailed recommendations on
how to improve the Cityrsquos fl eet
operations however his recom-
mendations fell on deaf ears
When the consulting company
issued its follow-up report it
was enthusiastically received by
management and the city coun-
cil What was distressing to the
fl eet manager is that the consul-
tant recommended exactly what
he had recommended earlier
Why did his recommendations
fall on deaf ears while the al-
most identical recommenda-
tions made by the consultant
were met with enthusiasm
This dilemma is not solely
restricted to fl eet managers
The same complaint is heard
from in-house IT personnel
staff attorneys et al One reason
is that some management value
an outside opinion which
presumably is not vested to
a particular outcome These
proponents argue that a
consultant can offer a different
more objective perspective
about how a problem can be
solved Also consultants are
exposed to a variety of operations
and different methods used to
deal with the same issues facing
your operation But this theory
falls apart when the consultantrsquos
recommendations are identical
to the in-house manager and
one is accepted over the other
The reality is it is a deeper issue
of management not listening
to its in-house subject-matter
experts
Herersquos another example from
a different fl eet manager which
illustrates this point
ldquoMy outfi t hired an outside
consulting company to perform
a fi nancial and operational au-
dit When completing the audit
the consultant wrote a review
The opening comment in the
fi nal review was lsquoYour fl eet is
operating well under benchmark
averagesrsquo They then went on to
make further cost-saving rec-
ommendations After the review
meeting I sent several e-mails
to my reporting offi cials with a
single note lsquoWe paid this outfi t
how much to tell us thisrsquordquo
This fl eet manager went
on to summarize what is at the
heart of this problem ldquoMy point
is what a shame that manage-
ment all the way up the line
wonrsquot ask (then listen to) the
people who know their jobs as to
what would be good actions and
practices to take for operational
cost savings Of course this ap-
plies to all departments and not
just fl eet operations The bottom
line is when will management
learn to listenrdquo
However the blame isnrsquot all
one-sided In the fi nal analysis
many fl eet managers do a very
poor job in elevating their pro-
fessional stature in the eyes of
senior management The sad re-
ality is that if you donrsquot take the
lead in defi ning your expertise as
a professional fl eet manager and
showcasing your value to the
management team someone else
will do so which is often errone-
ous and the source of mispercep-
tions about your capabilities
UNDER-APPRECIATIONThese are turbulent times
for public sector fl eet managers
Many fl eet managers are under-
appreciated by user groups se-
nior management and elected
offi cials Sometimes the fl eet
manager is at fault because he or
she does a poor job of promoting
themselves and their department
to management When money is
scarce and budgets are tight or
need to be cut fl eet managers
quickly fi nd themselves on the
radar screen of elected offi cials
the local news media and tax-
payer watchdog groups
How do you prove you are
doing a good job You may think
you manage a well-run fl eet but
do you have the metrics to sub-
stantiate this assertion If you
can quantify the performance
of your operation to manage-
ment and elected offi cials they
are more likely to appreciate the
value of the service provided
However this lack of un-
derstanding by management is
often the root of inquiries that
put fl eet managers on the defen-
sive attempting to justify their
performance Fleet managers
should not assume management
understands their business and
knows they are doing a good job
If you want to demonstrate you
are competitive you need to de-
velop and measure on an ongo-
ing basis specifi c performance
metrics valuable to your user de-
partments that are available for
review by all interested parties
In todayrsquos weak tax base
fl eet managers can save taxpay-
er dollars by implementing ef-
fective fl eet policy maximizing
fl eet utilization right-sizing the
fl eet optimizing user depart-
ment productivity all while re-
ducing operating expenses The
sad part is that many fl eet man-
agers are not vocal about their
achievements and management
is not fully cognizant of their
contributions to achieving these
goals Fleet managers must be
viewed as valuable members of
the overall management team if
for no other reason than the fact
that they are managing tens of
millions of dollars of taxpayer
assets used to provide the ser-
vices taxpayers demand
Irsquoll admit that I too am mys-
tifi ed by the under-appreciation
of many fl eet managers I am
continually impressed by the
caliber of todayrsquos public sector
fl eet managers and how they
overcome the challenges they
face day-in and day-out Each
year fl eet managers and their
teams struggle to do more with
less money Perhaps it is be-
cause the personalities of many
fl eet managers who are humble
by nature and not prone to self-
promotion
It is high-time senior man-
agement and elected offi cials
realize the value of their fl eet
managers and utilize this ex-
pertise to its fullest extent My
message to senior management
is a simple one Listen to your
fl eet manager
Let me know what you think
mikeantichbobitcom
MESSAGE TO MANAGEMENTLISTEN TO YOUR FLEET MANAGER
GF07_Editindd 40GF07_Editindd 40 7511 32203 PM7511 32203 PM
The Choice Is Clear mdash And CleanYour fleet can get the same horsepower and torque performance as gasoline for 30 less in fuel costs ndash
and with 60 fewer emissions mdash thanks to ROUSH CleanTech Liquid Propane Injection fuel systems
Propane autogas fuel systems by ROUSH CleanTech let you operate on a price-stable North American-
sourced fuel with no engine modifications required That means yoursquoll get all the benefits of propane
autogas with no compromises in your vehiclersquos factory warranty protection
PERFORMANCE IDENTICAL
VEHICLE WARRANTY IDENTICAL
FUEL COSTS 30 LESS
EMISSIONS 60 LESS
PROPANE AUTOGAS VS GASOLINE
80059ROUSH ROUSHcleantechcom
20075 ndash 2008 2009 ndash 2010 2009 ndash Newer 2009 ndash Newer 2009 ndash NewerFord F-150 Ford F-250 F-350 Ford E-150 E-250 E-350 Ford E-350 DRW Cutaway Ford E-450 DRW Cutaway(54L V8) (54L V8) (54L V8) (54L V8) (68L V10)
UPFITS AVAILABLE
THE ZERO COMPROMISE ALTERNATIVE FUEL SOLUTION
AF0111roushindd 1 121310 125816 PMGF07_C3-C4indd 993GF07_C3-C4indd 993 7511 32340 PM7511 32340 PM
GF07_C3-C4indd 994GF07_C3-C4indd 994 7511 32346 PM7511 32346 PM
- GOVF_991_NO_BOX
- GOVF_992
- GOVF_1
- GOVF_2-3
- GOVF_4-5
- GOVF_6-7
- GOVF_8-13
- GOVF_14-17
- GOVF_18-21
- GOVF_22-23
- GOVF_24-39
- GOVF_40
- GOVF_993
- GOVF_994
-
40 Government Fleet JulyAugust 2011
PUBLIC FORUM By Mike Antich
Why do many in senior
management or elect-
ed offi cials not listen
to their fl eet managers I know
many may dispute this asser-
tion but the reality is that many
public sector fl eet managers do
not have the ear of their manage-
ment and elected offi cials
Herersquos a real-world case in
point One fl eet manager relat-
ed to me that his management
hired an outside consultant to
analyze the performance of
the municipal fl eet and submit
recommendations for improve-
ment The fl eet manager relat-
ing this story to me is held in
high esteem by his peers and
has been very proactive Over
the past several years he made
detailed recommendations on
how to improve the Cityrsquos fl eet
operations however his recom-
mendations fell on deaf ears
When the consulting company
issued its follow-up report it
was enthusiastically received by
management and the city coun-
cil What was distressing to the
fl eet manager is that the consul-
tant recommended exactly what
he had recommended earlier
Why did his recommendations
fall on deaf ears while the al-
most identical recommenda-
tions made by the consultant
were met with enthusiasm
This dilemma is not solely
restricted to fl eet managers
The same complaint is heard
from in-house IT personnel
staff attorneys et al One reason
is that some management value
an outside opinion which
presumably is not vested to
a particular outcome These
proponents argue that a
consultant can offer a different
more objective perspective
about how a problem can be
solved Also consultants are
exposed to a variety of operations
and different methods used to
deal with the same issues facing
your operation But this theory
falls apart when the consultantrsquos
recommendations are identical
to the in-house manager and
one is accepted over the other
The reality is it is a deeper issue
of management not listening
to its in-house subject-matter
experts
Herersquos another example from
a different fl eet manager which
illustrates this point
ldquoMy outfi t hired an outside
consulting company to perform
a fi nancial and operational au-
dit When completing the audit
the consultant wrote a review
The opening comment in the
fi nal review was lsquoYour fl eet is
operating well under benchmark
averagesrsquo They then went on to
make further cost-saving rec-
ommendations After the review
meeting I sent several e-mails
to my reporting offi cials with a
single note lsquoWe paid this outfi t
how much to tell us thisrsquordquo
This fl eet manager went
on to summarize what is at the
heart of this problem ldquoMy point
is what a shame that manage-
ment all the way up the line
wonrsquot ask (then listen to) the
people who know their jobs as to
what would be good actions and
practices to take for operational
cost savings Of course this ap-
plies to all departments and not
just fl eet operations The bottom
line is when will management
learn to listenrdquo
However the blame isnrsquot all
one-sided In the fi nal analysis
many fl eet managers do a very
poor job in elevating their pro-
fessional stature in the eyes of
senior management The sad re-
ality is that if you donrsquot take the
lead in defi ning your expertise as
a professional fl eet manager and
showcasing your value to the
management team someone else
will do so which is often errone-
ous and the source of mispercep-
tions about your capabilities
UNDER-APPRECIATIONThese are turbulent times
for public sector fl eet managers
Many fl eet managers are under-
appreciated by user groups se-
nior management and elected
offi cials Sometimes the fl eet
manager is at fault because he or
she does a poor job of promoting
themselves and their department
to management When money is
scarce and budgets are tight or
need to be cut fl eet managers
quickly fi nd themselves on the
radar screen of elected offi cials
the local news media and tax-
payer watchdog groups
How do you prove you are
doing a good job You may think
you manage a well-run fl eet but
do you have the metrics to sub-
stantiate this assertion If you
can quantify the performance
of your operation to manage-
ment and elected offi cials they
are more likely to appreciate the
value of the service provided
However this lack of un-
derstanding by management is
often the root of inquiries that
put fl eet managers on the defen-
sive attempting to justify their
performance Fleet managers
should not assume management
understands their business and
knows they are doing a good job
If you want to demonstrate you
are competitive you need to de-
velop and measure on an ongo-
ing basis specifi c performance
metrics valuable to your user de-
partments that are available for
review by all interested parties
In todayrsquos weak tax base
fl eet managers can save taxpay-
er dollars by implementing ef-
fective fl eet policy maximizing
fl eet utilization right-sizing the
fl eet optimizing user depart-
ment productivity all while re-
ducing operating expenses The
sad part is that many fl eet man-
agers are not vocal about their
achievements and management
is not fully cognizant of their
contributions to achieving these
goals Fleet managers must be
viewed as valuable members of
the overall management team if
for no other reason than the fact
that they are managing tens of
millions of dollars of taxpayer
assets used to provide the ser-
vices taxpayers demand
Irsquoll admit that I too am mys-
tifi ed by the under-appreciation
of many fl eet managers I am
continually impressed by the
caliber of todayrsquos public sector
fl eet managers and how they
overcome the challenges they
face day-in and day-out Each
year fl eet managers and their
teams struggle to do more with
less money Perhaps it is be-
cause the personalities of many
fl eet managers who are humble
by nature and not prone to self-
promotion
It is high-time senior man-
agement and elected offi cials
realize the value of their fl eet
managers and utilize this ex-
pertise to its fullest extent My
message to senior management
is a simple one Listen to your
fl eet manager
Let me know what you think
mikeantichbobitcom
MESSAGE TO MANAGEMENTLISTEN TO YOUR FLEET MANAGER
GF07_Editindd 40GF07_Editindd 40 7511 32203 PM7511 32203 PM
The Choice Is Clear mdash And CleanYour fleet can get the same horsepower and torque performance as gasoline for 30 less in fuel costs ndash
and with 60 fewer emissions mdash thanks to ROUSH CleanTech Liquid Propane Injection fuel systems
Propane autogas fuel systems by ROUSH CleanTech let you operate on a price-stable North American-
sourced fuel with no engine modifications required That means yoursquoll get all the benefits of propane
autogas with no compromises in your vehiclersquos factory warranty protection
PERFORMANCE IDENTICAL
VEHICLE WARRANTY IDENTICAL
FUEL COSTS 30 LESS
EMISSIONS 60 LESS
PROPANE AUTOGAS VS GASOLINE
80059ROUSH ROUSHcleantechcom
20075 ndash 2008 2009 ndash 2010 2009 ndash Newer 2009 ndash Newer 2009 ndash NewerFord F-150 Ford F-250 F-350 Ford E-150 E-250 E-350 Ford E-350 DRW Cutaway Ford E-450 DRW Cutaway(54L V8) (54L V8) (54L V8) (54L V8) (68L V10)
UPFITS AVAILABLE
THE ZERO COMPROMISE ALTERNATIVE FUEL SOLUTION
AF0111roushindd 1 121310 125816 PMGF07_C3-C4indd 993GF07_C3-C4indd 993 7511 32340 PM7511 32340 PM
GF07_C3-C4indd 994GF07_C3-C4indd 994 7511 32346 PM7511 32346 PM
- GOVF_991_NO_BOX
- GOVF_992
- GOVF_1
- GOVF_2-3
- GOVF_4-5
- GOVF_6-7
- GOVF_8-13
- GOVF_14-17
- GOVF_18-21
- GOVF_22-23
- GOVF_24-39
- GOVF_40
- GOVF_993
- GOVF_994
-
The Choice Is Clear mdash And CleanYour fleet can get the same horsepower and torque performance as gasoline for 30 less in fuel costs ndash
and with 60 fewer emissions mdash thanks to ROUSH CleanTech Liquid Propane Injection fuel systems
Propane autogas fuel systems by ROUSH CleanTech let you operate on a price-stable North American-
sourced fuel with no engine modifications required That means yoursquoll get all the benefits of propane
autogas with no compromises in your vehiclersquos factory warranty protection
PERFORMANCE IDENTICAL
VEHICLE WARRANTY IDENTICAL
FUEL COSTS 30 LESS
EMISSIONS 60 LESS
PROPANE AUTOGAS VS GASOLINE
80059ROUSH ROUSHcleantechcom
20075 ndash 2008 2009 ndash 2010 2009 ndash Newer 2009 ndash Newer 2009 ndash NewerFord F-150 Ford F-250 F-350 Ford E-150 E-250 E-350 Ford E-350 DRW Cutaway Ford E-450 DRW Cutaway(54L V8) (54L V8) (54L V8) (54L V8) (68L V10)
UPFITS AVAILABLE
THE ZERO COMPROMISE ALTERNATIVE FUEL SOLUTION
AF0111roushindd 1 121310 125816 PMGF07_C3-C4indd 993GF07_C3-C4indd 993 7511 32340 PM7511 32340 PM
GF07_C3-C4indd 994GF07_C3-C4indd 994 7511 32346 PM7511 32346 PM
- GOVF_991_NO_BOX
- GOVF_992
- GOVF_1
- GOVF_2-3
- GOVF_4-5
- GOVF_6-7
- GOVF_8-13
- GOVF_14-17
- GOVF_18-21
- GOVF_22-23
- GOVF_24-39
- GOVF_40
- GOVF_993
- GOVF_994
-
GF07_C3-C4indd 994GF07_C3-C4indd 994 7511 32346 PM7511 32346 PM
- GOVF_991_NO_BOX
- GOVF_992
- GOVF_1
- GOVF_2-3
- GOVF_4-5
- GOVF_6-7
- GOVF_8-13
- GOVF_14-17
- GOVF_18-21
- GOVF_22-23
- GOVF_24-39
- GOVF_40
- GOVF_993
- GOVF_994
-