Download - GOVERNMENT OF THE DISTRICT OF COLUMBIA Office of ......Division responds to all press inquiries in a timely and informative fashion. In addition, the Division identifies potential

GOVERNMENT OF THE DISTRICT OF COLUMBIA Office of Unified Communications

Muriel Bowser Mayor

Karima Holmes Director

January 12, 2017 The Honorable Charles Allen Chairman, Committee on the Judiciary Council of the District of Columbia 1350 Pennsylvania Avenue, N.W., Suite 402 Washington, DC 20004 Dear Chairman Allen: In response to the Committee on the Judiciary’s performance oversight questions related to the Office of Unified Communications (OUC), I respectfully submit the following information. Thank you for the opportunity to provide prehearing responses to your questions related to the Office of Unified Communications’ FY17 performance.

Sincerely,


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General Questions

1. Please provide a current organizational chart for the agency, including the number of vacant, frozen, and filled positions in each division or subdivision. Include the names and titles of all senior personnel, and note the date that the information was collected on the chart. See attachment A, information collected on December 21, 2017.

a. Please provide an explanation of the roles and responsibilities of each division

and subdivision.

I. Office of the Director The Office of the Director is responsible for planning, organizing, and promoting programs that enhance and expand emergency and non-emergency customer service functions to the District of Columbia and its surrounding jurisdictions. It directs the development and overall operation of the OUC, establishes all related policies and procedures, and ensures agency alignment with the Deputy Mayor for Public Safety and Justice and the Mayor.

II. Office of the Chief of Staff Under the direct supervision of the Director, this office is responsible for assisting the Director in guiding and managing the overall strategic direction and success of the Agency. This office is also expected to exercise originality and initiative in carrying out responsibilities. It ensures that the different divisions within the organization achieve agreed-upon goals while maximizing opportunities to achieve the mission of the Agency. It provides oversight of both internal and external communications as well as agency budget and purchasing activities. It also manages the practical implementation of programmatic and technological enhancements of new programs between internal agency divisions and external agency partners.

Public Information and Community Outreach Division The primary function of Public Information and Community Outreach Division is to serve as media liaison and frequently as the official communications Division for the agency. Working with the Director, operational staff, and subject matter experts within the organization, the Division responds to all press inquiries in a timely and informative fashion. In addition, the Division identifies potential news items involving the agency and/or its personnel and works to gain the attention of news media. It develops promotional messaging and maintains the agency’s social media

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strategy and itinerary. It serves as primary liaison between the agency and the Executive Officer of the Mayor (EOM) Communications staff to keep EOM informed of emerging and on-going matters. The Division serves on various citywide task forces designed to develop strategy and direction in communications activities and coordinate special events, such as press conferences, open houses, and community meetings, as assigned by the Director.

III. Office of the Chief Information Officer The Technology Division provides centralized, District-wide coordination and management of public safety and other city services communications technology, including voice radio, 911/311 telephony, computer aided dispatch systems (CAD), citizen interaction relationship management (CIRM) systems, mobile data computing systems (MDC) and other technologies, including wireless and data communication systems and resources.

In addition, the Division develops and enforces policy directives and standards regarding public safety and non-public safety communications; operates and maintains of public safety and non-public safety voice radio technology; manages building facilities that support public safety voice radio technology and call center technology; and reviews and approves all agency proposals, purchase orders, and contracts for the acquisition of public safety voice radio technology and call center technology systems, resources, and services.

IV. Office of the Chief of Operations Working under the administrative supervision of the Director, this office is responsible for the day-to-day planning, designing, developing, and coordinating of all emergency and non-emergency operations, including the following: 911 Operations Division The 911 Operations Division receives all 911 calls as the sole Public Safety Answering Point (PSAP) in the District. Highly trained call takers utilize specialized systems to answer calls and follow specific protocols to probe callers and ensure the most appropriate responses to their needs. Call takers enter caller provided information to create incident records and electronically transfer each incident record onsite to highly trained dispatchers. These dispatchers are responsible for coordinating responses to incidents on behalf of the MPD and FEMS. Dispatchers also communicate with on-scene first

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responders to provide updates, coordinate support from additional units, and to support on-scene responder safety as necessary. 311 Operations Division The 311 Operations Division is the access point for residents and visitors requiring DC government services and/or information. This division supports the submission of scheduled service requests such as trash removal, pothole repair, bulk pick-ups, and recycling collection through a number of platforms, including via telephone, web, and mobile applications. Users can also engage with the Division to report a missed scheduled service, inquire about city agency phone numbers and hours of operation, and to pursue other customer service-related items. To be clear, the OUC is not responsible for the provision of city services. Instead, the city agencies that provide such services have service level agreements which outline the expected level of performance for each request type. Accordingly, the 311 Division serves as a one-stop conduit for convenient access to methods of requesting services from partner agencies and following up on their status. Further, the 311 Division does not close service request tickets- this is the responsibility of the respective agency.

V. Office of the Chief of Professional Standards

This Office of Professional Standards and Development is responsible for the training of new employees as well as continuing dispatch education and developmental training for incumbent employees from call takers to management. This division is also responsible for quality assurance and improvement of performance.

OPSD develops, implements, and coordinates training with industry associations, partnering agencies, as well as internal departmental divisions. Training is conducted strategically to maintain a functional workforce that yields effective and efficient services to the citizens and visitors of the District. In addition, the division identifies shortfalls and best practices through a thorough Quality Assurance program. This identification allows for the agency to develop employees and programs that best address any quality improvement needs. The combination of training and quality assurance ensures that agency goals and objectives are met. The Office directs the activities of the Transcription Division, which serves as the custodian of records and utilizes highly specialized archival systems to research files related to all 911 and 311 communications. The purpose of this research is to provide audio files and other data to partnering local and federal government agencies, as well as the general public. Transcriptionists often testify in court

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on behalf of the agency to authenticate 911 calls and/or to explain event chronologies in both criminal & civil proceedings under direct examination by OAG and USAO Attorneys.

VI. Office of the Chief of Administration This office is responsible for independently planning, designing, developing, coordinating, and directing the oversight of all administrative functions including human resources, payroll, and personnel administrative programs supporting the management staff and personnel employed in the agency. In addition, Administrative Services oversees the employee performance management system, new employee onboarding, and policy adherence for OUC personnel.

b. Please provide a narrative explanation of any changes to the organizational chart

made during the previous year.

The only change made to the organization chart in FY17 was the move of the public information officer and community outreach staff from directly under the Director to reporting to the Office of the Chief of Staff.

2. Please provide a current Schedule A for the agency which identifies each position by

program and activity, with the employee’s title/position, salary, fringe benefits, and length of time with the agency. Please note the date that the information was collected. The Schedule A should also indicate if the position is continuing/term/temporary/contract or if it is vacant or frozen. Please separate salary and fringe and indicate whether the position must be filled to comply with federal or local law. See attachment B, information collected on December 19, 2017. None of the OUC’s positions must be filled to comply with federal or local law.

3. Please list all employees detailed to or from your agency. For each employee identified,

please provide the name of the agency the employee is detailed to or from, the reason for the detail, the date of the detail, and the employee’s projected date of return.

Name Agency Reason Date Nicole Donnelly OCTO Data Discovery January 2017

This detail is included in the annual GIS MOU between OUC and OCTO. There is no projected date of return for this detail, but it can be terminated at any time at the request of either agency.

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4. Please provide the Committee with:

a. A list of all employees who received or retained cellphones, personal digital assistants, or similar communications devices at agency expense in FY17 and FY18, to date;

EMPLOYEE/CONTRACTOR NAME STATUS CELL PHONE

Wi-Fi/ DEVICES

TABLET/ IPADS

ALAN ETTER Active X

ALEXANDRIA JONES Active X ALFREDA MILLER Active X ALTON GADSTEN Active X ANGELO WESTFIELD Active X ARRELLE ANDERSON Active X

X BASIL FLORES Active X

BEATRIZ ORTEGA Active X BRIAN GRAGASIN Active X BRITTANY GALLOWAY Active X CALVIN WILLIAMS Active X CHRISTIAN WILLIAMS Active X

CLYDE WILSON Active X COLIN QUINN Active X COLLEEN DREHER-KING Active X CYNTHIA LITTLE Active X DAG FISSEHA Active X DAVID BELT Active X DENISE STUTSON Active X DIONNE HAYES Active X DIONNE WILLIAMS Active X DONALD WEST Active X DOUGLAS KEMP Active X EDWARD WASHINGTON Active X ELMA MCCOY Active X ERICK HINES Active X FELIX IGBEDIOR Active X GAVIN SUAREZ Active X INGRID BUCKSELL Active X JAMES ROBERTS Active X JASMINE BURROUGHS Active X

JAVIER HERNANDEZ Active X

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JAVIER MASCORRO Active X JEFFERY WOBBLETON Active X JEFFREY SCOTT Active X JESSICA DARBY Active X JOHN FRANK Active X JONATHAN PETERSON Active X JORDAN HASKELL Active X JUDY DUFF Active X KARIMA HOLMES Active X

X KARL MILLARD Active X

KATHY BURTON Active X KELLY BROWN Active X KIP ROSS Active X LADONNA WRIGHT Active X LAJUAN SULLIVAN Active X LAQUENCEYER JOHNSON Active X LAUREN JOHNSON Active X LAVEAR CREWS Active X LEO BUSTAN Active X LOUIS SIMPSON Active X MALENE HOLLINS Active X MARCELLUS WALKER Active X MARCIA KING Active X MARIA MIRANDA Active X MARSHA HOTT Active X MATTHEW THEISZ Active X MELAKU TEFERA Active X MIFI PIO Active X NICHOLE REID Active X RASHAD EDWARDS Active X RAYMOND ADDO Active X ROBIN SCOTT Active X ROCCO BALDINO Active X SELENA MACARTHUR Active X SETRENA FORD Active X SHEIKIA FORRESTER Active X STEPHEN ASARE Active X STEVE MATTHEWS Active X TAMMIE CREAMER Active X

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TEDDY KAVALERI Active X THOMAS MAN Active X TIM RAMLOGAN Active X TRACYE GILBERT Active X WANDA GATISON Active X YASMINE BROWN Active X YOLANDA TAYLOR-WEEMS Active X YVONNE MCMANUS Active X

b. A list of all vehicles owned, leased, or otherwise used by the agency and to whom

the vehicle is assigned, as well as a description of all vehicle accidents involving the agency’s vehicles in FY17 and FY18, to date;

Vehicle Make and Model Location Tag# Assignment Accidents Toyota Prius UCC 10223 Administrative none Toyota Prius UCC 10152 Administrative OUC vehicle rear

ended privately owned vehicle on I295, 5/10/17; no injuries reported.

Toyota Prius UCC 10224 IT Department none Toyota Prius UCC 10151 Administrative none Dodge Caravan UCC 10183 Administrative OUC vehicle was

backed into HSEMA vehicle in UCC parking lot, 7/13/17; no injuries reported.

Chevrolet Silverado Pick up UCC/PSCC 11510 Director/Radio Shop none Dodge Caravan UCC 10186 Outreach use none Dodge 15 Passenger Van UCC 10225 Emergency Vehicle none

Chevrolet Silverado Pick up PSCC 10192 Radio Shop none Dodge Caravan PSCC 10188 Radio Shop none Dodge Caravan PSCC 10187 Radio Shop none Dodge Caravan PSCC 10184 Radio Shop none Dodge Caravan PSCC 10185 Radio Shop none Dodge Caravan PSCC 5664 Radio Shop none Dodge Caravan PSCC 5745 Radio Shop none Trailer PSCC 7836 Radio Shop none

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DATE EMPLOYEE'S NAME TITLETRAVEL EXPENSE JUSTIFICATION

TRAVEL FREQUENCY

FY 2017

10/24/2016 - 10/27/2016 Karima Holmes Director $1,100.67 National Association of State 9-1-1 Administrators 2016 Interim Meeting, Kansas City, MO

One Time

11/02/2016 - 11/02/2016 Judith Duff Chief of Professional Standards & Development

$70.00 Hexagon CAD Users Conference, Conshohocken (Philadelphia) PA

One Time

03/08/2017 - 03/11/2017 Karima Holmes Director $567.75 Dallas/Fort Worth 911 Emergency Communication Nurse Triage Operation, Dallas, TX

One Time

03/08/2017 - 03/11/2017 Judith Duff Chief of Professional Standards & Development

$1,098.88 Dallas/Fort Worth 911 Emergency Communication Nurse Triage Operation, Dallas, TX

One Time

03/08/2017 - 03/11/2017 Jeffrey Wobbleton Chief of Operation $1,325.67 Dallas/Fort Worth 911 Emergency Communication Nurse Triage Operation, Dallas, TX

One Time

04/22/2017 - 04/26/2017 Karima Holmes Director $310.50 Rave Summit, Atlanta, GA One Time

04/23/2017 - 04/26/2017 Wanda Gattison Public Affairs Specialist $1,264.31 Rave Summit, Atlanta, GA One Time

04/24/2017 - 04/26/2017 Kelly Brown Management Analyst $302.38 Rave Summit, Atlanta, GA One Time

05/21/2017 - 05/25/2017 Erick Hines 311 Operations Manager $1,762.13CS Week 311 Training or Conference Educate on topical

customer/contact center issues, challenges and trends, Fort Worth, TX

One Time

06/02/2017 - 06/08/2017 Karima Holmes Director $3,098.83 NASNA Spring Meeting and NENA Conference & EXPO 2017, San Antonio, TX

One Time

06/05/2017 - 06/06/2017 Teodros Kavaleri Chief IT Officer $1,203.80 NENA Conference & EXPO 2017, San Antonio, TX One Time

06/06/2017 - 06/11/2017 Teodros Kavaleri Chief IT Officer $1,078.03 FirstNet State Plan Meeting / State Plans Kickoff Meeting, Dallas, TX

One Time

06/11/2017 - 06/14/2017 Teodros Kavaleri Chief IT Officer $873.09 PSCR Stakeholders Meeting 2017, San Antonio, TX One Time

06/13/2017 - 06/16/2017 Timothy Ramlogan IT Program Manager $2,218.23 Hexagon Live 2017, Las Vegas, NV One Time

08/13/2017 - 08/17/2017 Karima Holmes Director $1,885.26 APCO 2017: 83rd Annual Conference and Expo, Denver, CO One Time

Total: 18,159.53$

October 1, 2016 - September 30, 2017 FY '17 TRAVEL COSTS

c. A list of travel expenses, arranged by employee for FY17 and FY18, to date, including the justification for travel; and

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DATE EMPLOYEE'S NAME TITLETRAVEL EXPENSE JUSTIFICATION

TRAVEL FREQUENCY

FY 2018

10/18/2017 - 10/20/2017 Anthony Covington TEO $318.84 Mid Eastern APCO Chapter Fall Conference, Ocean City, MD One Time

10/18/2017 - 10/20/2017 Brittany Fletcher TEO $318.84 Mid Eastern APCO Chapter Fall Conference, Ocean City, MD One Time

10/18/2017 - 10/20/2017 Cortnee Wilson TEO $318.84 Mid Eastern APCO Chapter Fall Conference, Ocean City, MD One Time

10/18/2017 - 10/20/2017 Frances Hall TEO $160.00 Mid Eastern APCO Chapter Fall Conference, Ocean City, MD One Time

10/18/2017 - 10/20/2017 Jahmela Barlow TEO $160.00 Mid Eastern APCO Chapter Fall Conference, Ocean City, MD One Time

10/18/2017 - 10/20/2017 Judy Duff Chief, Professional Standards & Development

$258.35 Mid Eastern APCO Chapter Fall Conference, Ocean City, MD One Time

10/18/2017 - 10/20/2017 LaJuan Sullivan Operations Manager $160.00 Mid Eastern APCO Chapter Fall Conference, Ocean City, MD One Time

10/18/2017 - 10/20/2017 Latrice Covington Dispatcher $160.00 Mid Eastern APCO Chapter Fall Conference, Ocean City, MD One Time

10/18/2017 - 10/20/2017 Marcia King Training Specialist $318.84 Mid Eastern APCO Chapter Fall Conference, Ocean City, MD One Time

10/18/2017 - 10/20/2017 Mark Hunter Dispatcher $318.84 Mid Eastern APCO Chapter Fall Conference, Ocean City, MD One Time

10/18/2017 - 10/20/2017 Marlene Hollins Training Development & Organizational Specialist


10/18/2017 - 10/20/2017 Robin R Scott Training Development & Organizational Specialist


10/18/2017 - 10/20/2017 Sheldon Thorne TEO $96.00 Mid Eastern APCO Chapter Fall Conference, Ocean City, MD One Time

10/18/2017 - 10/20/2017 Tammie Creamer Quality Assurance Specialist $318.84 Mid Eastern APCO Chapter Fall Conference, Ocean City, MD One Time

10/18/2017 - 10/20/2017 Tiffany Fuller Dispatcher $160.00 Mid Eastern APCO Chapter Fall Conference, Ocean City, MD One Time

10/18/2017 - 10/20/2017 Trayshelle Jackson Dispatcher $318.84 Mid Eastern APCO Chapter Fall Conference, Ocean City, MD One Time

11/15/2017 - 11/16/2017 Karima Holmes Director $96.00 Intergovernmental Meeting with the U.S. Department of Energy, San Antonio, TX

One Time

Total: 3,998.93$

October 1, 2017 - September 30, 2018 FY '18 TRAVEL COSTS

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d. A list of the total workers’ compensation payments paid in FY17 and FY18, to date, including the number of employees who received workers’ compensation payments, in what amounts, and for what reasons.

OUC Payments Payment Type Fiscal Year Indemnity Medical Grand Total FY 2017 $ 281,123.28 $ 22,879.27 $ 304,002.55 FY 2018 $ 30,741.17 $ 2,450.58 $ 33,191.75 Grand Total $ 311,864.45 $ 25,329.85 $ 337,194.30

In FY17, 17 employees received worker’s compensation payments. So far in FY18, 6 employees have received worker’s compensation payments.

5. For FY17 and FY18, to date, what was the total cost for mobile communications and

devices, including equipment and service plans? The total cost for mobile communications and devices, including equipment and service plans for FY17 is $1,078,200.87. This includes agency assigned cell phones and 1200 mobile data computer connections for MPD and FEMS emergency vehicles. The cost for these devices and plans was $397,313.34 in FY18 to date.

6. For FY17 and FY18, to date, please list all intra-District transfers to or from the agency

and the purpose for each.

OFFICE OF UNIFIED COMMUNICATIONS

Department of Human Resources DCHR to provide criminal background checks and drug testing

19,137 0

Department of Human Resources DLP personnel services 85,747 0DC fire and Emergency Medical Services CPR training to employees 6,000 0

Office of the Chief Technology Officer Provisioning and maintenance of telecommunications 189,204 0TOTAL 300,088 0

FY 2017 Intra-District Summary - BUYER

SELLING AGENCY DESCRIPTION OF SERVICES PROVIDED FUNDING SENT

FUNDING DUE

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Alcoholic Beverage Regulation Administration

800MHZ Radio Communications 1,954 0

Department of Behavioral Health 800MHZ Radio Communications 33,566 0Department of Human Services 800MHZ Radio Communications 1,954 0DC Office of Aging 800MHZ Radio Communications 65,166 0DC Public Library 800MHZ Radio Communications 26,066 0DC Public Schools 800MHZ Radio Communications 39,099 0Department of Consumer and Regulatory Affairs


Department of For-Hire Vehicles 800MHZ Radio Communications 13,032 0Department of Energy and Environment Low Income Energy Assistance Program 263,097 0District Department of Transportation 800MHZ Radio Communications 75,369 0Department of General Services 800MHZ Radio Communications 101,545 0Department of Corrections 800MHZ Radio Communications 991,581 0Department of Health 800MHZ Radio Communications 6,256 0Department of Public Works 800MHZ Radio Communications 63,999 0Department of Youth and Rehabilitation Services


Fire and EMS 800MHZ Radio Communications 116,987 0Homeland Security and Emergency Mgmt Agency


Office of the Chief Medical Examiner 800MHZ Radio Communications 1,930 0Serve DC 800MHZ Radio Communications 1,930 0Dept. of Forensic Science 800MHZ Radio Communications 73,415 0Fire and EMS - AMR 800MHZ Radio Communications 47,349 0Office of the Chief Technology Officer 800MHZ Radio Communications 1,954 0Metropolitan Police Department 800MHZ Radio Communications 821,469 0

TOTAL 2,844,302 0

BUYING AGENCY DESCRIPTION OF SERVICES PROVIDED FUNDING RECEIVED

FUNDING OWED

FY 2017 Intra-District Summary - SELLER


Department of Human Resources DLP personnel services 120,000 0Department of Human Resources Background and drug testing 18,534 0

TOTAL 138,534 0

FY 2018 Intra-District Summary - BUYER

SELLING AGENCY FUNDING SENTDESCRIPTION OF SERVICES PROVIDED FUNDING

DUE

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7. For FY17 and FY18, to date, please identify any special purpose revenue funds

maintained by, used by, or available for use by the agency. For each fund identified, provide:

a. The revenue source name and code; b. The source of funding; c. A description of the program that generates the funds; d. The amount of funds generated by each source or program; e. Expenditures of funds, including the purpose of each expenditure; and f. The current fund balance.


Department of Energy and Environment

Low Income Energy Assistance Program 309,125 0

Alcoholic Beverage Regulation Administration

800MHZ Radio Communications 1,993

Department of Behavioral Health 800MHZ Radio Communications 26,591Department of Human Services 800MHZ Radio Communications 1,993DC Office of Aging 800MHZ Radio Communications 53,182DC Public Library 800MHZ Radio Communications 26,590DC Public Schools 800MHZ Radio Communications 39,886Department of Consumer and Regulatory Affairs


Department of For-Hire Vehicles 800MHZ Radio Communications 13,294District Department of Transportation 800MHZ Radio Communications 93,070Department of General Services 800MHZ Radio Communications 41,493Department of Corrections 800MHZ Radio Communications 135,550Department of Health 800MHZ Radio Communications 5,777Department of Public Works 800MHZ Radio Communications 6,646Department of Youth and Rehabilitation Services


Homeland Security and Emergency Mgmt Agency


Office of the Chief Medical Examiner 800MHZ Radio Communications 1,993Serve DC 800MHZ Radio Communications 1,993Dept. of Forensic Science 800MHZ Radio Communications 26,590Fire and EMS - AMR 800MHZ Radio Communications 47,000Office of the Chief Technology Officer


Dept. of Employment Services 311 Customer Service Support 250,000TOTAL 1,186,468 0

FY 2018 Intra-District Summary - SELLER

BUYING AGENCY DESCRIPTION OF SERVICES PROVIDED FUNDING OWED

FUNDING RECEIVED

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*NOTE: "Actual Fund Balance" calculation reflects SOAR G/L balance prior to year-end adjustments; "Estimated Fund Balance" calculation reflects projections after year-end adjustments). 8. For FY17 and FY18, to date, please list any purchase card spending by the agency, the

employee making each expenditure, and the general purpose for each expenditure. See attachments C and D.

9. Please list all memoranda of understanding (“MOU”) entered into by your agency during FY17 and FY18, to date, as well as any MOU currently in force. For each, indicate the date on which the MOU was entered and the termination date.

FY17 MOUs

Buyer Seller MOU Description Date Entered

Date Terminated

DDOE OUC 311 Services 10/1/2016 9/30/2017 OUC OCTO Capital Project Support Extension - Salesforce

Integration, Avaya CMS Upgrade, Avaya CM / AES Upgrade, PSCC Move, Mobility VPN, Tier 4 Engineering, VESTA911 Integration Support, T1 to Ethernet

9/16/2016 9/30/2017

OUC OCTO Citywide MOU for Microsoft Office 365 Enterprise E1 Subscription Services for Participating Agencies

12/29/2016 9/30/2017

FY 2017 FY 2018 (actual as of Nov. 30)*

FY 2018 (estimated as of Nov. 30)*

Beginning Fund Balance: 6,937,911 6,937,911 7,366,895

Revenue Collections 11,187,070 19,387 19,387 Assessed on Carriers providing 911 services

Payment from the Courts: 0 0Interest Income: 0 0Less Expenditures (3500,3501): 10,758,087 1,853,557 1,853,557 911/311 related Non-Personnel,

supplies,equipment,maintenance and other support

Ending Fund Balance: 7,366,895 5,103,741.31 5,532,725.02

OFFICE OF UNIFIED COMMUNICATIONSSPECIAL PURPOSE REVENUE - USE OF FUND AND BALANCE

E911 Fund 1630

FY 2017 FY 2018 (actual as of Nov. 30)*

FY 2018 (estimated as of Nov. 30)*

Programs that generate the funds

Beginning Fund Balance: 3,130,037 3,130,037 1,185,934

Revenue Collections 573,072 93,305 93,305 Assessed to Consumers at a Point of Sale

Payment from the Courts: 0 0 NAInterest Income: 0 0 NALess Expenditures (3500,3501): 2,517,174 27,093 27,093 911/311 related Non-Personnel,

supplies,equipment,maintenance and other support

Ending Fund Balance: 1,185,934 3,196,249 1,252,146

OFFICE OF UNIFIED COMMUNICATIONSSPECIAL PURPOSE REVENUE - USE OF FUND AND BALANCE

2% Prepaid Wireless Fund 1631

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FY17 MOUs


Date Terminated

OUC FEMS CPR Training 4/10/2017 9/30/2017 OUC OCTO DCNet Services 3/29/2017 9/30/2017 OUC DCHR District Leadership Internship Program 10/16/2016 9/30/2017 OUC OCTO GIS Services 11/22/2016 9/30/2017 HSEMA OUC Grant Sub-award - 2016 Radio Cache 9/29/2016 11/29/2018 HSEMA OUC Grant Sub-award - 2017 Inauguration Radio Batteries 12/17/2016 4/29/2017 HSEMA OUC Grant Sub-award - CAD Information Sharing and

Interoperability 9/29/2016 10/30/2018

HSEMA OUC Grant Sub-award - Emergency Communications Backup Vehicle

8/29/2017 10/30/2018

HSEMA OUC Grant Sub-award - Interoperable Communications Planning, Training, and Exercises

9/29/2016 11/29/2018

HSEMA OUC Grant Sub-award - NG911 Regional Interoperability Support

9/29/2016 8/31/2018

MPD OUC Marine Barracks Radio Services 12/15/2016 Until terminated in writing by all

parties OUC OCTO Microsoft 365 Enterprise E4 Step-Up Licenses 7/19/2017 9/30/2017 MPD OUC Radio MOU 2/15/2017 Until terminated

in writing by all parties

ABRA OUC Radio Services - FY17 Extension 3/28/2017 9/30/2017 DBH OUC Radio Services - FY17 Extension 4/6/2017 9/30/2017 DC Water

OUC Radio Services - FY17 Extension 3/15/2017 9/30/2017

DCHA OUC Radio Services - FY17 Extension 11/17/2016 9/30/2017 DCOA OUC Radio Services - FY17 Extension 9/19/2016 9/30/2017 DCPL OUC Radio Services - FY17 Extension 9/29/2016 9/30/2017 DCPS OUC Radio Services - FY17 Extension 9/29/2017 9/30/2017 DCRA OUC Radio Services - FY17 Extension 11/4/2016 9/30/2017 DDOT OUC Radio Services - FY17 Extension 1/23/2017 9/30/2017 DFHV OUC Radio Services - FY17 Extension 2/14/2017 9/30/2017 DFS OUC Radio Services - FY17 Extension 12/6/2016 9/30/2017 DGS OUC Radio Services - FY17 Extension 11/17/2016 9/30/2017 DHS OUC Radio Services - FY17 Extension 12/1/2016 9/30/2017 DOC OUC Radio Services - FY17 Extension 6/15/2017 9/30/2017 DOH OUC Radio Services - FY17 Extension 11/19/2016 9/30/2017 DPR OUC Radio Services - FY17 Extension 10/31/2016 9/30/2017 DPW OUC Radio Services - FY17 Extension 3/28/2017 9/30/2017 DYRS OUC Radio Services - FY17 Extension 11/4/2016 9/30/2017 FEMS OUC Radio Services - FY17 Extension 4/13/2017 9/30/2017 HSEMA OUC Radio Services - FY17 Extension 7/6/2017 9/30/2017 OCME OUC Radio Services - FY17 Extension 3/1/2017 9/30/2017

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FY17 MOUs


Date Terminated

OCTO OUC Radio Services - FY17 Extension 7/6/2017 9/30/2017 Serve DC

OUC Radio Services - FY17 Extension 2/14/2017 9/30/2017

UDC OUC Radio Services - FY17 Extension 12/9/2016 9/30/2017 FEMS OUC Radio Services for AMR 5/25/2017 9/30/2017 MPD OUC Radio System Upgrade 5/9/2017 9/30/2017 OUC DCHR Suitability Screening 10/1/2016 9/30/2017

FY18 MOUs

Buyer Seller MOU Description Date Entered Date Terminated ABRA OUC Citywide MOU for Radio Services 11/21/2017 9/30/2018 DBH OUC Citywide MOU for Radio Services 11/21/2017 9/30/2018 DCOA OUC Citywide MOU for Radio Services 11/21/2017 9/30/2018 DCPL OUC Citywide MOU for Radio Services 11/21/2017 9/30/2018 DCPS OUC Citywide MOU for Radio Services 11/21/2017 9/30/2018 DCRA OUC Citywide MOU for Radio Services 11/21/2017 9/30/2018 DDOT OUC Citywide MOU for Radio Services 11/21/2017 9/30/2018 DFHV OUC Citywide MOU for Radio Services 11/21/2017 9/30/2018 DFS OUC Citywide MOU for Radio Services 11/21/2017 9/30/2018 DGS OUC Citywide MOU for Radio Services 11/21/2017 9/30/2018 DHS OUC Citywide MOU for Radio Services 11/21/2017 9/30/2018 DOC OUC Citywide MOU for Radio Services 11/21/2017 9/30/2018 DOH OUC Citywide MOU for Radio Services 11/21/2017 9/30/2018 DPR OUC Citywide MOU for Radio Services 11/21/2017 9/30/2018 DPW OUC Citywide MOU for Radio Services 11/21/2017 9/30/2018 DYRS OUC Citywide MOU for Radio Services 11/21/2017 9/30/2018 HSEMA OUC Citywide MOU for Radio Services 11/21/2017 9/30/2018 OCME OUC Citywide MOU for Radio Services 11/21/2017 9/30/2018 OCTO OUC Citywide MOU for Radio Services 11/21/2017 9/30/2018 Serve DC

OUC Citywide MOU for Radio Services 11/21/2017 9/30/2018

OUC OCTO DC Net Services 12/13/2017 9/30/2018 OUC DCHR District Leadership Internship Program 11/20/2017 9/30/2018 OUC OCTO GIS Services 10/26/2017 9/30/2018 HSEMA OUC Grant Sub-award - 2017 Radio Cache 10/4/2017 9/30/2019 HSEMA OUC Grant Sub-award - CAD Information Sharing and

Interoperability 10/4/2017 10/7/2019

HSEMA OUC Grant Sub-award - Interoperable Communications Planning, Training, and Exercises

10/4/2017 10/7/2018

OUC DCHR Suitability Screening 8/24/2017 9/30/2018

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10. Please list the ways, other than MOU, in which the agency collaborated with analogous agencies in other jurisdictions, with federal agencies, or with non-governmental organizations in FY17 and FY18, to date. The OUC continues to benefit from congenial and collaborative relationships with many analogous agencies in other jurisdictions, with federal agencies, and with non-governmental organizations. In particular, the Director serves as the Vice Chair of COG’s 911 Director’s Subcommittee and as the District’s state representative with the National Association of State 911 Administrators. These groups direct and advise on public policy issues impacting 911 and are comprised of subject matter experts from across the region and the nation. In addition, the agency participates on both the Statewide Interoperability Communication Committee (SEIC) and the Interoperability Communication Committee. These committees are stakeholder-driven, multi-jurisdictional, and multi-disciplinary groups, established for the purpose of enhancing interoperable and emergency communications. Also, the OUC continues its partnerships with industry associations, such as APCO and NENA, both of which seek to forge relationships between PSAPs and help set standardized performance measures. Lastly, the agency is a long-standing member of the nationally recognized ENGAGE311, which is a collaboration of 311 municipal and customer service centers throughout North America. ENGAGE311 provides an avenue for 311 centers to demo products and systems, network with industry peers and vendors, and to focus on advancing 311 programs with specialized information on customer service, knowledge management, employee initiatives, business process improvements, open data, and open government initiatives.

11. Please list all capital projects in the financial plan and provide an update on all capital

projects under the agency’s purview in FY17 and FY18, to date, including the amount budgeted, actual dollars spent, and any remaining balances. In addition, please provide:

a. An update on all capital projects begun, in progress, or concluded in FY16, FY17,

and FY18, to date, including the amount budgeted, actual dollars spent, and any remaining balances.

b. An update on all capital projects planned for FY18, FY19, FY20, FY21, FY22, and FY23.

c. A description of whether the capital projects begun, in progress, or concluded in FY16, FY17, or FY18, to date, had an impact on the operating budget of the agency. If so, please provide an accounting of such impact.

See attachments E and F.

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12. Please provide a list of all budget enhancement requests (including capital improvement

needs) for FY17 and FY18, to date. For each, include a description of the need and the amount of funding requested. FY18 Enhancement: The Local funds budget includes an increase of $1,383,589 and 28.0 FTEs in the Non-Emergency Operations (311) division to support 28 positions as part of the Learn, Earn, Advance, Prosper (L.E.A.P.) program. FY17 Enhancement: The Office of Unified Communications’ Local funds budget includes an increase of $50,000 in the Technology Operations division, of which $10,000 is one-time funding. This enhancement supports the agency’s CPR application and the associated licensing fees.

13. Please list, in chronological order, each reprogramming in FY17 and FY18, to date, that impacted the agency, including those that moved funds into the agency, out of the agency, and within the agency. Include the revised, final budget for your agency after the reprogrammings for FY17 and FY18, to date. For each reprogramming, list the date, amount, rationale, and reprogramming number.

There have been no reprogrammings thus far in FY18.

14. Please list each grant or sub-grant received by your agency in FY17 and FY18, to date. List the date, amount, source, purpose of the grant or sub-grant received, and amount expended.

LOCAL Starting Budget Final Budget

FISCAL YEAR

FUND DATE SOAR DOC # PROG CSG DESCRIPTION AMOUNT

2017 0100 7/12/2017 BJUC1500 2010 0011

Reprogrammed from Personnel services to Non- Personnel services within programs to support enhancements to 911 and 311 services

$1,500,000 $6,285,618 $4,785,618

2017 0100 7/12/2017 BJUC1500 2040 0040 $225,000 $0 $225,000

2017 0100 7/12/2017 BJUC1500 2010 0040 $250,000 $0 $250,000

2017 0100 7/12/2017 BJUC1500 4010 0070 $400,000 $0 $400,000

2017 0100 7/12/2017 BJUC1500 4020 0070 $625,000 $0 $625,000

OFFICE OF UNIFIED COMMUNICATIONSFY 2017 REPROGRAMMING LIST

Reprogrammed from Personnel services to Non- Personnel services within programs to support enhancements to 911 and 311 services

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ID Sub-award Title / Purpose

Grant Type Source

Period of Performance

Amount Awarded

Amount Spent /

Obligated 1UCSH5 Emergency

Communications and 911 Backup Vehicle

SHSP US Department of Homeland Security Federal Emergency

Management Agency

Pass-Through Entity - HSEMA

8/1/2017 - 8/31/2018

$540,000.00 $0.00

1UCUA5 2015 Radio Cache - District of Columbia (Continuation)

UASI US Department of Homeland Security Federal Emergency

Management Agency


9/1/2015 - 5/31/2017

$164,947.00 $150,266.60



Management Agency


9/1/2016 - 5/31/2018

$164,947.00 $22,822.50



Management Agency


9/1/2017 - 5/31/2019

$172,846.00 $0

2UCUA5 2015 CAD Information Sharing and Interoperability (Continuation) (DCERS)


Management Agency


9/1/2015 - 9/30/2017

$300,000.00 $296,323.82



Management Agency


9/1/2016 - 9/30/2018

$300,000.00 $217,102.25



Management Agency


9/1/2017 - 9/30/2018

$300,000.00 $0

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ID Sub-award Title / Purpose

Grant Type Source

Period of Performance

Amount Awarded

Amount Spent /

Obligated 3UCUA5 Next Generation 9-1-1

Regional Interoperability Support


Management Agency


9/1/2015 - 8/31/2018

$194,910.00 $69,358.00

3UCUA6 2016 Interoperable Communications Planning, Training, and Exercises (Continuation) (DCERS)


Management Agency


9/1/2016 – 9/30/2017

$270,000.00

$253,942.61

3UCUA7 2017 Interoperable Communications Planning, Training, and Exercises (Continuation) (DCERS)


Management Agency


9/1/2017 – 9/30/2018

$270,000.00

$0

4UCUA5 Radio Battery Replacement for Law Enforcement


Management Agency


9/1/2015 – 2/28/2017

$400,780.00 $400,780.00

a. How many FTEs are dependent on grant funding? What are the terms of this funding? If it is set to expire, what plans, if any, are in place to continue funding the FTEs? There are no FTEs dependent on grant funding.

15. Please list each contract, procurement, and lease, entered into, extended, and option years

exercised by your agency during FY17 and FY18, to date. For each contract, please provide the following information, where applicable:

a. The name of the contracting party; b. The nature of the contract, including the end product or service; c. The dollar amount of the contract, including amount budgeted and amount

actually spent; d. The term of the contract; e. Whether the contract was competitively bid; f. The name of the agency’s contract monitor and the results of any

monitoring activity; and

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g. The funding source.

See attachment G.

16. Please list all pending lawsuits that name the agency as a party. Identify which cases on the list are lawsuits that potentially expose the District to significant financial liability or will result in a change in agency practices, and describe the current status of the litigation. Please provide the extent of each claim, regardless of its likelihood of success. For those identified, please include an explanation about the issues involved in each case. The agency has no pending lawsuits.

17. Please list all settlements entered into by the agency or by the District on behalf of the agency in FY17 or FY18, to date, and provide the parties’ names, the amount of the settlement, and if related to litigation, the case name and a brief description of the case. If unrelated to litigation, please describe the underlying issue or reason for the settlement (e.g. administrative complaint, etc.). National Association of Government Employees R3-07 v. District of Columbia Office of Unified Communications, FMCS Case No. 140102-52263-A. This settled a grievance arising out of incidents that occurred in June 2013 concerning the separation of an employee. The matter settled for $68,420.

18. Please list the administrative complaints or grievances that the agency received in FY17 and FY18, to date, broken down by source. Please describe the process utilized to respond to any complaints and grievances received and any changes to agency policies or procedures that have resulted from complaints or grievances received. For any complaints or grievances that were resolved in FY17 or FY18, to date, describe the resolution. MATTER SOURCE DATE

RCV’D RESPONSE PROCESS RESULTING

AGENCY POLICY CHANGES

570-2016-00460

EEOC 12/18/15 Agency filed position statement.

None; matter dismissed with no probable cause finding.

19. Please describe the agency’s procedures for investigating allegations of sexual harassment or misconduct committed by or against its employees. List and describe any allegations received by the agency in FY17 and FY18, to date, whether or not those allegations were resolved. The agency’s current sexual harassment policy follows Mayor’s Order 2004-171. Managers and supervisors are required to report and document any complaints of harassment. The agency EEO officer is responsible for investigating allegations of

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sexual harassment, which may involve the Metropolitan Police Department as necessary. Pending final resolution of a sexual harassment complaint, OUC may at its own discretion, or upon the request of a complainant, initiate temporary administrative actions, such as moving personnel. If the EEO officer’s investigation reveals that the complaint cannot be resolved internally within 60 days, the EEO officer provides the employee with an exit letter closing the investigation. If the EEO officer finds evidence to support the allegation(s), the EEO officer will notify the employee who allegedly engaged in the conduct of its inappropriateness, and instruct the employee to cease the conduct. Other disciplinary action may follow. The agency’s policy will be updated to ensure consistency with the new Mayor’s Order 2017-313. No allegations were received by the agency in FY17 or thus far in FY18.

20. Please list and describe any ongoing investigations, audits, or reports on the agency or

any employee of the agency, or any investigations, studies, audits, or reports on the agency or any employee of the agency that were completed during FY17 and FY18, to date. None

a. Please provide a copy of the agency’s study to assess the status of the agency’s

special purpose revenue/E-911 Fund. The study has not yet been finalized. The agency will forward a copy to the Council once the report is complete.

21. Please describe any spending pressures the agency experienced in FY17 and any anticipated spending pressures for the remainder of FY18. Include a description of the pressure and the estimated amount. If the spending pressure was in FY17, describe how it was resolved, and if the spending pressure is in FY18, describe any proposed solutions. The OUC did not experience any spending pressures in FY17 and does not anticipate any spending pressures in FY18.

22. Please provide a copy of the agency’s FY17 performance plan. Please explain which

performance plan objectives were completed in FY17 and whether they were completed on time and within budget. If they were not, please provide an explanation. See attachment H.

23. Please provide a copy of your agency’s FY18 performance plan as submitted to the

Office of the City Administrator. See attachment I.

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24. Please describe any regulations promulgated by the agency in FY17 or FY18, to date, and the status of each. No regulations have been promulgated by the agency in FY17 or FY18, to date.

25. Please provide the number of FOIA requests for FY17 and FY18, to date, that were

submitted to your agency. Include the number granted, partially granted, denied, and pending. In addition, please provide the average response time, the estimated number of FTEs required to process requests, the estimated number of hours spent responding to these requests, and the cost of compliance. See attachment J to view the FY17 report. The agency has received 12 FOIA requests thus far in FY18. Of the requests received 3 were granted, 5 were denied, 3 are pending and 1 was withdrawn. The estimated number of hours spent responding to these requests was 10 hours by 2 FTEs.

26. Please provide a list of all studies, research papers, reports, and analyses that the agency prepared or contracted for during FY17 and FY18, to date. Please state the status and purpose of each. Please submit a hard copy to the Committee if the study, research paper, report, or analysis is complete. In FY16, the OUC engaged a vendor to conduct a study to assess the status of the OUC’s special purpose revenue/E-911 Fund. The purpose of this work was to determine remittance trends, number of connections gained or lost, identify carrier reporting discrepancies and to analyze the current rate effect and its impact on the fund. The study continued through and was completed by the vendor in FY17.

The study has not yet been finalized. The agency will forward a copy to the Council once the report is complete.

27. Please separately list each employee whose salary was $100,000 or more in FY17 and FY18, to date. Provide the name, position number, position title, program, activity, salary, and fringe. In addition, state the amount of any overtime or bonus pay received by each employee on the list.

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Fiscal Year Program Number Activity Number Employee Name Position Number Position Title Salary Fringe Overtime Pay Bonus Pay18 1060 1060 Hayes,Dionne 00077559 General Counsel $142,000.00 $42,032.00 $0.00 $0.0018 1090 1090 Omekam,Chris C 00009047 Management Analyst $104,423.00 $30,909.21 $0.00 $0.0018 1090 1090 Holmes,Karima N. 00032319 Director, OUC $180,081.41 $53,304.10 $0.00 $0.0018 1090 1090 Brown,Kelly A 00045509 Management Analyst $114,199.00 $33,802.90 $0.00 $0.0018 1090 1090 Ross,Kipling 00073737 Program Manager $133,935.55 $39,644.92 $0.00 $0.0018 1090 1090 Anderson,Arrelle D 00075491 Chief of Staff $120,000.00 $35,520.00 $0.00 $0.0018 1090 1090 Wobbleton,Jeffrey L 00077343 Chief of Operations $138,020.00 $40,853.92 $0.00 $0.0018 1090 1090 Mcmanus,Yvonne D. 00077756 Chief Administrative Officer $148,290.14 $43,893.88 $0.00 $0.0018 1090 1090 Bucksell,Ingrid N 00092098 Communications Specialist $101,927.00 $30,170.39 $0.00 $0.0018 110F 110F Kemp,Douglas 00051008 Agency Fiscal Officer $156,681.00 $46,377.58 $0.00 $0.0018 2040 2040 Duff,Judith 00088552 Chief of Professional Standard $109,624.54 $32,448.86 $0.00 $0.0018 4030 4030 Kavaleri,Teodros 00025334 Chief Info Tech Officer $143,936.82 $42,605.30 $0.00 $0.0018 4030 4030 Blank 00084817 IT Program Manager $119,591.00 $35,398.94 $0.00 $0.0018 4030 4030 MacArthur,Selena 00084833 Telecommunications Manager $108,306.91 $32,058.85 $0.00 $0.00

Fiscal Year Program Number Activity Number Employee Name Position Number Position Title Salary Fringe Overtime Pay Bonus Pay17 1060 1060 Day, Adrianne 00077559 General Counsel $144,450.00 $44,201.70 $0.00 $0.0017 1090 1090 Omekam,Chris C 00009047 Management Analyst $104,423.00 $31,953.44 $0.00 $0.0017 1090 1090 Holmes,Karima N. 00032319 Director, OUC $169,950.00 $52,004.70 $0.00 $0.0017 1090 1090 Brown,Kelly A 00045509 Management Analyst $111,131.00 $34,006.09 $0.00 $0.0017 1090 1090 Ross,Kipling 00073737 Program Manager $133,935.55 $40,984.28 $0.00 $0.0017 1090 1090 Blank 00075491 Chief of Staff $132,745.00 $40,619.97 $0.00 $0.0017 1090 1090 Wobbleton,Jeffrey L 00077343 Chief of Operations $138,020.00 $42,234.12 $0.00 $0.0017 1090 1090 Mcmanus,Yvonne D. 00077756 Chief Administrative Officer $134,803.31 $41,249.81 $0.00 $0.0017 110F 110F Blank 00051008 Agency Fiscal Officer $148,900.00 $45,563.40 $0.00 $0.0017 4030 4030 Kavaleri,Teodros 00025334 Chief Info Tech Officer $143,936.82 $44,044.67 $0.00 $0.0017 4030 4030 Blank 00084817 IT Program Manager $119,591.00 $36,594.85 $0.00 $0.0017 4030 4030 Blank 00084833 Telecommunications Manager $108,306.91 $32,058.85 $0.00 $0.00

28. Please list in descending order the top 25 overtime earners in your agency in FY17 and

FY18, to date, if applicable. For each, state the employee’s name, position number, position title, program, activity, salary, fringe, and the aggregate amount of overtime pay earned.

25

Program Number

Activity Number Employee Name

Position Number Position Title Salary Fringe

Overtime Pay thru

12/20 2020 2020 Hernandez,Nury M 15077 Dispatcher $72,760.00 $21,536.96 9972.652020 2020 Abrha,Nebeyeluel A 23512 Dispatcher $65,088.00 $19,266.05 9295.664020 4020 Wilson,Clyde O 3977 Electronics Engineer $97,340.00 $28,812.64 7862.092020 2020 Tasker,Teresa L 18439 Dispatcher $72,760.00 $21,536.96 7004.871087 1087 Akinsola,Aladegoke E 19453 Telecomm Equipment Operator $64,545.00 $19,105.32 6007.542020 2020 Brooks,Brenda A 22754 Dispatcher $77,804.00 $23,029.98 5708.34020 4020 Matthews,Stephen D 8593 Sup. Electronics Engineer $99,657.79 $29,498.71 5366.182020 2020 Neal Jr.,Hubert V 26971 Dispatcher $68,924.00 $20,401.50 5300.132020 2020 Adams,Charmisa L 14944 Dispatcher $72,760.00 $21,536.96 5166.392020 2020 Richardson,Anthony F 22576 Dispatcher $74,678.00 $22,104.69 4778.962010 2010 Walker,Anthony R 88529 Telecommunications Equipment O $42,456.00 $12,566.98 4687.912020 2020 Sanford,Virginia G 12153 Dispatcher $72,760.00 $21,536.96 4479.292020 2020 Williams,Tracey P 19135 Dispatcher $77,804.00 $23,029.98 4431.482020 2020 Covington,Latrice R 5299 Asst Watch Commander $83,168.00 $24,617.73 4109.032020 2020 Joy,Keisha A 24649 Dispatcher $70,842.00 $20,969.23 3911.892020 2020 Fuller,Tiffany K 27260 Dispatcher $68,924.00 $20,401.50 3905.482020 2020 Williams,Michelle P 32025 Dispatcher $77,804.00 $23,029.98 3871.282010 2010 Johnson,Lauren M 88619 Asst Watch Commander $75,800.23 $22,436.87 3766.542020 2020 Oliver,Alice M 88612 Dispatcher $67,006.00 $19,833.78 3683.182020 2020 Brown,Crystal L 23182 Dispatcher $77,804.00 $23,029.98 3612.872020 2020 Marable,Michael M 22757 Dispatcher $77,804.00 $23,029.98 3401.22010 2010 McEachin,Mark 18978 Telecommunications Equipment O $42,456.00 $12,566.98 3277.762020 2020 Johnson,Victoria M 23028 Dispatcher $77,804.00 $23,029.98 3210.132020 2020 Ross,Danielle L 11543 Dispatcher $72,760.00 $21,536.96 3174.752020 2020 Serpas,Dominga D 19348 Dispatcher $77,804.00 $23,029.98 3142.08

$1,829,313.02 $541,476.65 $123,127.64

Office of Unified CommunicationsTOP 25 - FY 2018 OVERTIME EARNERS BY EMPLOYEE

Agency Code

Fiscal Year

Program Number

Activity Number Employee Name

Position Number Position Title Salary Fringe Overtime Pay

Worker's Comp

UC0 17 2020 2020 Williams,Tracey P 19135 Dispatcher $77,804.00 $23,808.02 $59,683.86 0.00UC0 17 2020 2020 Tasker,Teresa L 18439 Dispatcher $72,760.00 $22,264.56 $59,583.34 0.00UC0 17 2020 2020 Williams,Michelle P 32025 Dispatcher $77,804.00 $23,808.02 $58,633.13 0.00UC0 17 2020 4020 Wilson,Clyde O 3977 Electronics Engineer $97,340.00 $29,786.04 $57,068.88 0.00UC0 17 2020 2020 Abrha,Nebeyeluel A 23512 Dispatcher $65,088.00 $19,266.05 $56,904.77 0.00UC0 17 2020 2020 Ross,Danielle L 11543 Dispatcher $72,760.00 $21,536.96 55,342.94 0.00UC0 17 2020 2020 Johnson,Victoria M 23028 Dispatcher $77,804.00 $23,029.98 53,390.50 0.00UC0 17 2020 2020 Ramsey,Christa J 17203 Dispatcher $70,842.00 $21,677.65 47,729.20 0.00UC0 17 2020 2020 Richardson,Anthony F 22576 Dispatcher $74,678.00 $22,851.47 43,042.90 0.00UC0 17 2020 2020 Velasco,Ana M 7934 Dispatcher $77,804.00 $23,808.02 40,435.38 0.00UC0 17 2020 2020 Hernandez,Nury M 15077 Dispatcher $72,760.00 $22,264.56 40,284.13 0.00UC0 17 2020 2020 Serpas,Dominga D 19348 Dispatcher $77,804.00 $23,808.02 40,156.26 0.00UC0 17 2020 2020 Brown,Sharane H 18117 Dispatcher $77,804.00 $23,808.02 37,305.84 0.00UC0 17 2020 2020 Marable,Michael M 22757 Dispatcher $77,804.00 $23,029.98 36,915.73 0.00UC0 17 2020 2020 Sanford,Virginia G 12153 Dispatcher $72,760.00 $21,536.96 33,881.18 0.00UC0 17 2020 4020 Matthews,Stephen D 8593 Sup. Electronics Engineer $99,657.79 $29,498.71 33,588.40 0.00UC0 17 2020 2010 Hall,Frances M 31980 Telecomm Equipment Operator $61,389.00 $18,785.03 32,112.06 0.00UC0 17 2020 1087 Akinsola,Aladegoke E 19453 Telecomm Equipment Operator $64,545.00 $19,105.32 31,385.21 0.00UC0 17 2020 1087 Johnson,Lauren M 88619 Asst Watch Commander $75,800.23 $22,436.87 29,170.95 0.00UC0 17 2020 2020 Sanders,Gloria G 17052 Dispatcher $77,804.00 $23,808.02 28,964.18 0.00UC0 17 2020 2020 Joy,Keisha A 24649 Dispatcher $70,842.00 $20,969.23 27,285.05 0.00UC0 17 2020 2020 Brown,Eric P 7357 Dispatcher $77,804.00 $23,808.02 27,189.38 0.00UC0 17 2020 2010 Fergusson,Amber L 33628 Telecomm Equipment Operator $49,725.00 $15,215.85 24,930.80 0.00UC0 17 2010 2010 Covington,Latrice R 5299 Asst Watch Commander $83,168.00 $24,617.73 24,647.77 0.00UC0 17 2020 2010 Fletcher,Brittney 85197 Telecomm Equipment Operator $48,303.00 $14,780.72 24,403.15 0.00

AGENCY GRAND TOTAL $1,852,654.02 $559,309.84 $1,004,034.99 $0.00

Office of Unified CommunicationsTOP 25 - FY 2017 OVERTIME EARNERS BY EMPLOYEE

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29. For FY17 and FY18, to date, please provide a list of employee bonuses or special pay granted that identifies the employee receiving the bonus or special pay, the amount received, and the reason for the bonus or special pay. No employee bonuses or special pay was granted in FY17 or thus far in FY18.

30. Please provide each collective bargaining agreement that is currently in effect for agency employees. Please include the bargaining unit and the duration of each agreement. Please note if the agency is currently in bargaining and its anticipated completion. See attachment K.

a. Bargaining unit: The National Association of Government Employees (NAGE) includes all employees of the Office of Unified Communications, excluding all management officials, supervisors, confidential employees, and employees engaged in personnel work in other than a purely clerical capacity, and employees engaged in administering the provisions of Title XVII of the District of Columbia Comprehensive Merit Personnel Act of 1978, D.C. Law 2-1139.

b. Agreement duration: The agreement was set to expire on September 30, 2017, but it has been extended, pending negotiation of a new agreement. The parties are in the initial stages of bargaining, so there is no anticipated completion date at this time.

31. If there are any boards or commissions associated with your agency, please provide a

chart listing the names, confirmation dates, terms, wards of residence, and attendance of each member. Include any vacancies. Please also attach agendas and minutes of each board or commission meeting in FY17 or FY18, to date, if minutes were prepared. Please inform the Committee if the board or commission did not convene during any month. There are no boards or commissions associated with the Office of Unified Communications.

32. Please list all reports or reporting currently required of the agency in the District of

Columbia Code or Municipal Regulations. Provide a description of whether the agency is in compliance with these requirements, and if not, why not (e.g. the purpose behind the requirement is moot, etc.). There are no reports or reporting currently required of the agency in the District of Columbia Code or Municipal Regulations.

33. Please provide a list of any additional training or continuing education opportunities made available to agency employees. For each additional training or continuing education program, please provide the subject of the training, the names of the trainers, and the number of agency employees that were trained.

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See attachment L.

34. Does the agency conduct annual performance evaluations of all its employees? Who conducts such evaluations? What steps are taken to ensure that all agency employees are meeting individual job requirements? Yes, individual performance evaluations are conducted for all active agency employees. Evaluations are conducted by each individual’s immediate supervisor. To ensure that all employees are meeting individual job requirements, supervisors develop individual employee performance plans and meet with employees regularly to review their individual goals and critical indicator results. In addition, a mid-year and year-end performance review is conducted with each active employee.

Agency Operations

35. Please describe any initiatives that the agency implemented in FY17 or FY18, to date, to improve the internal operations of the agency or the interaction of the agency with outside parties. Please describe the results, or expected results, of each initiative. In FY17, the agency drafted and published its 2-year strategic plan. This plan is an internal document that is being used as a roadmap to guide daily operations and long-term successes for the agency. The plan is flexible, allowing revision as priorities change and success is achieved. The goal is to ensure that all employees are easily able to align their daily contributions with at least one of the six Focus Areas (Qualified and Engaged Staff, Customer Service and Citizen Engagement, Strong Partnerships, Continuous Training, Balanced Technology, and Proper Governance). In addition, the agency worked diligently to strengthen its relationships with all its partner agencies, from those in the public safety cluster to those that provide services requested through 311 platforms. Accordingly, the agency continued regular meetings and its participation in specialized task force groups to address long-standing mutual concerns about the provision of core services. These collaborations were highly successful in FY17.

36. What are the agency’s top five priorities? Please explain how the agency expects to

address these priorities in FY18. How did the agency address its top priorities listed for this question last year? 1) Qualified and Engaged Staff - Utilize District resources to attract and hire the most qualified personnel, while engaging current employees in ways that create excitement about contributing to the OUC team. This will be achieved in the following ways:

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• Recruitment – Enhance recruitment opportunities by utilizing resources available through DCHR, DOES, and other organizations within the District.

• OUC Programs and Events – Increase employee knowledge of agency’s mission through OUC programs and events.

• Agency-wide Inclusion – Increase participation and sharing of ideas, resources, and information with all OUC teams.

2) Customer Service and Citizen Engagement - Empower employees to take pride in providing great customer service while engaging with others, which will impact citizens’ comfort and familiarity when accessing 311/911 services. This will be achieved in the following ways:

• Customer Service Standards - Implement new customer service standards that will improve the quality of customer service provided to staff, citizens, and partnering agencies during all engagements and interaction.

• Strategic Communications Plans - Execute comprehensive communications plans that serve as the blueprint for OUC's messaging, community engagement initiatives, and agency events for daily operations and during a time of crisis.

• Awareness of 311 Services - Create a footprint of 311 locally, regionally, and nationally.

3) Strong Partnerships - Maintain strong partnerships with other District agencies and industry leaders that support the mission of the Office of Unified Communications. This will be achieved in the following ways:

• Effective Communications - Create opportunities that strengthen communications and relationships between OUC and other District Government agencies.

• Citizen Safety & Resources - Support FEMS/MPD/HSEMA with District-wide initiatives to ensure that our citizens have access to resources that positively impact their safety.

• Multi-Agency Emergency Response Plans - Contribute to the development of Multi-Agency Emergency Response Plans that protect employees and citizens.

• National Exposure - Increase networking opportunities and exposure of OUC Personnel at industry events and conferences.

4) Continuous Training - Ensure that employees and partnering agencies have training opportunities that will increase job knowledge and improve the quality of performance. This will be achieved in the following ways:

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• Job Knowledge - Provide greater access to training curricula that advance employee job knowledge.

• Career Advancement - Create more opportunities to increase staff enrollment and completion rates in certification courses that contribute to career advancement.

• Multi-Agency Training - Offer multi-disciplinary, crosstraining courses that allow OUC, MPD, and FEMS personnel to better understand the operation of each agency.

• OUC Training Institute- Create a training program that is nationally recognized and certified by APCO.

5) Balanced Technology - Ensure that appropriate infrastructure and resources are available to balance the operational and technical responsibilities of the Office of Unified Communications. This will be achieved in the following ways:

• Call Center Management - Ensure that the OUC is maximizing technological opportunities for call center management and operations.

• Enhancements of 311 Operation - Integrate necessary systems or applications to advance 311 interfaces with citizens.

6) Proper Governance - Assure that the Office of Unified Communications has policies and procedures that govern operations and fiscal management. This will be achieved in the following ways:

• Policies & Procedures - Develop and enforce policies and procedures that govern our employees daily.

• Budget & Vendor Management - Ensure that budget and vendor relations are aligned with fiscal responsibility measures of the Government of the District of Columbia.

• Complaint Management & Investigative Data Requests - Implement a management system that monitors customer service and frequency of investigative data requests for partnering agencies.

• Data Management & Reporting - Improve data management and reporting mechanisms that monitor citizen use of District-wide safety resources and employee use of call operation resources.

Last year, the agency addressed its top 5 priorities as follows:

1) Advance PSAP to NG911 Environment - Replaced aging computer components to expand the capabilities of the existing 9-1-1 telecommunication equipment.

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2) Public Safety Industry Leadership - Agency director continued to serve as the Vice Chair of COG’s 911 Director’s Subcommittee and as the District’s state representative with the National Association of State 911 Administrators. 3) Address 911 Misuse - Collaborated with FEMS to develop and promote a targeted, customized outreach strategy to help educate residents about access to healthcare and implemented a Citizen Engagement Academy to engage and empower residents and highlight 911 misuse. 4) Strengthen Relationships with 311 Service Partners – Remained actively engaged in biweekly meetings with agency partners to streamline business processes, modify service level agreements and formulate a messaging template for customer updates. 5) Maintain Positive Employee Morale - Partnered with union leadership to develop budget neutral, morale building activities and initiatives and instituted an internal detail program which enables employees to explore career, professional, and personal development opportunities within divisions across the agency.

37. Please list each new program implemented by the agency during FY17 and FY18, to date. For each initiative, please provide:

a. A description of the initiative; b. The funding required to implement to the initiative; and c. Any documented results of the initiative.

1) The Office of Professional Standards (OPSD) was formally established in FY17.

The budget for OPSD in FY18 is $921K. OPSD was established in April of 2016 with the employment of the Chief and followed by the first of the team members beginning in May 2016. Since that time, OPSD has offered over 85,000 hours of training for employees, which includes 4 call taker (new hire & 311 promotional) and 3 dispatcher (promoted employees) academies; conducted over 600 hours of teachable moments and call review; and participated with other agencies in 9 industry/specialty conferences.

OPSD has also established a training collaboration with the MPD Training Academy, where OUC employees report to the academy to provide dispatching while the recruits are being trained. This interaction provides participants with the opportunity to participate in more realistic scenarios in a controlled environment. OPSD has begun talks with the FEMS academy to provide the same collaboration for their recruits.

Most importantly, the success of this initiative can be seen in the improved daily performance on the operations floor.

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2) In FY17, the agency implemented an interagency detail program with support from the union. Thus far, this opportunity enabled 10 employees to explore other agency divisions for a 90-day period. These divisions include Transcription, OPSD, and Communications. We believe this opportunity boosts morale and gives employees a better understanding of the mission and overall functioning of the agency. No funding was required to implement this initiative.

38. How does the agency measure programmatic success? Please discuss any changes to

outcomes measurement in FY17 and FY18, to date. The agency develops its yearly performance plans around its KPIs, which gauge successes by division. When possible, these key performance indicators are based on national standards and best practices. There were no changes to the outcomes measurements in FY17 or FY18, to date.

39. What are the top metrics regularly used by the agency to evaluate its operations? Please be specific about which data points are monitored by the agency. The top metrics regularly used by the agency to evaluate its operations are as follows: 911 Ops Percent of calls answered within 10 seconds; Percent of Priority 1 calls in which call to queue is 90 seconds or less; and Percent of Priority 1 calls in which queue to dispatch is 60 seconds or less. 311 Ops Percent of calls answered by a live agent within 90 seconds; and Percent of calls handled by a live agent within 4 minutes.

40. Please list the task forces and organizations of which the agency is a member. The OUC is a member of the following organizations:

APCO (Association of Public Safety Communications Organization); NENA (National Emergency Number Association); 911 Goes to Washington; NASNA (National Association of State 911 Administrators); COG – 911 Director’s Subcommittee; 911.GOV; and ENGAGE311.

41. Please explain the impact on your agency of any legislation passed at the federal level during FY17 and FY18, to date, which significantly affected agency operations.

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There has been no legislation passed at the federal level during FY16 and FY17, to date, which significantly affects agency operations.

42. Please describe any steps the agency took in FY17 and FY18, to date, to improve the transparency of agency operations. In FY17 and FY18, to date, the OUC participated in nearly 100 community engagement events, touching all eight wards of the city. These events included ANC, CAC, PSA, and Neighborhood Association meetings; agency tours; public education programs at several schools; DPR’s Spring Break Camps, and the Mayor’s Annual Senior Symposium. Director Holmes personally attended many of these events, where she openly discussed the agency’s performance and initiatives to improve programming and services provided by the OUC.

A highlight in FY17 was the agency’s collaboration with the Mayor’s Office of Community Relations and Services (MOCRS) to host the agency’s first Open House event for Ward 7 and Ward 8 community leaders on June 27, 2017. This East of the River collaboration showcased the latest technology and improvements to DC311 and DC911. 311 Super Users were recognized and acknowledged for their diligent reporting, given an Operations tour and live demonstrations of Text to 311, Text to 911, and the 911 call taking/dispatching process. The next Open House event is tentatively scheduled for February 7, 2018, as the agency plans to continue this forum for citizen engagement with all eight wards. Additionally, OUC Operations continued its active role in the Metropolitan Police Department’s ongoing Community Engagement Academy, where, thus far, eight cohorts of District residents have visited and toured OUC Operations and learned about 911’s role in emergency response.

The Director maintains an open-door policy open for the agency, regularly inviting all interested parties to tour the center and see first-hand how public safety communications are managed in the District.

43. Please identify all electronic databases maintained by your agency, including the following:

a. A detailed description of the information tracked within each system; b. The age of the system and any discussion of substantial upgrades that have been

made or are planned to the system; and

c. Whether the public can be granted access to all or part of each system.

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Database type Database Purpose Database

Age

Planned or Completed

Replacement

911 Telephony AVAYA IQ/CMS

The Avaya IQ/CMS database contains performance statistics for the system. The public does not have access to this database; only select OUC personnel and contractors have access to this data. The Call Management System (CMS) database displays call statistics. 6 YRS FY18

911 Telephony ECaTS

This database contains 911 call detail records and 911 carrier trunk utilization call statistics. The public does not have access to this database. 7 YRS

FY17 - Completed

911 Telephony PSN

This database contains call records and 911 wireless call statistics and analytics. The public does not have access to this database. 3 YRS FY20

911 Telephony

NICE 911 Audio and Screen Capture

Recording

This database contains 911 audio and screen recordings. The public only has access to this data upon the submission of a FOIA request. 3 YRS

FY17 - Completed

311 Telephony

NICE 311 Audio and Screen Capture

Recording

This database contains 311 audio and screen recordings. The public only has access to this data upon the submission of a FOIA request. 3 YRS

FY17 - Completed

311 Telephony Salesforce

This database contains 311 service requests and other data. The public does have access to most of the data in this database. 3 YRS N/A

311 Telephony

311 Customer Relations

Management (CRM)

This database contains 311 Open/Close service request types. This data is available to the public via DC Open data 3 YRS N/A

IT

IT Trouble Ticket Systems

(RemedyForce)

This database contains IT trouble tickets and an inventory of IT assets. The public does not have access to this database. 4 YRS

N/A – Managed by OCTO

IT

Asset Management (RemedyForce

CMBD)

This database contains IT trouble tickets and an inventory of IT assets. The public does not have access to this database. 4 YRS

N/A – Managed by OCTO

CAD CAD Database

Computer Aided Dispatch (CAD) data is stored in the CAD database. Because this data often contains Personally Identifiable Information, the OUC only provides the public with access upon submission of a FOIA request. 9 YRS

FY17 - Completed

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44. Please provide a detailed description of any new technology acquired in FY17 and FY18, to date, including the cost, where it is used, and what it does. Please explain if there have there been any issues with implementation.

New Technology Total Cost Description of Technology Implementation Issues

Next Generation 911-VIPER, ICC

• Text-to-911

$1,695,033.25 The OUC is in the final stages of migrating the current E9-1-1 architecture to a Next Generation 9-1-1 (NG911) solution. The NG9-1-1 solution will support emerging technologies (such as Text-to-9-1-1) and provide a robust and efficient 9-1-1 call processing services. In addition, the new NG9-1-1 infrastructure will provide redundancy within a secure private IP-based network. The OUC plans to complete the deployment of the NG9-1-1 system Spring 2018. The OUC will launch integrated MSRP text thru the VIPER CCI/Hexagon ICC CAD integrated solution.

• MSRP Text is the ability for someone to Text-to-9-1-1 and attach streaming video, pictures and files. Integrated MSRP text

No issues to report.

Radio Radio System

Database

The OUC has multiple radio databases that include RF sites, dispatch consoles, radios/talk group information, and radio GPS. The public does not have access to this database. 5 YRS FY17-FY21

IT QuickBase

Agency internal operational tracking application for MOUs, purchase requisitions, union time management, carrier telephony details, and IT project tracker. The public does not have access to this database. 9 YRS

N/A – Managed by

OCTO

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will enable Text-to-9-1-1 to route to the ACD queue, and receive the same priority as a voice call.

• Text-to-9-1-1 via web browser, was officially launched in May 2017 through the Mayor’s office.

RAVE Command View

$32,500 RAVE Command grants OUC the ability to view SMART 9-1-1 users and SMARTFacility users. SMARTFacility was introduced to enable locations and businesses access to create an emergency profile that provides first responders and 9-1-1 operators access to the building information including special provisions, building plans, and points of contact.


PulsePoint $45,000 (via grant from CTIA – Cellular Telecommunications Industry Association)

PulsePoint is a public-facing smartphone app that will alert users when a cardiac emergency is happening near them. When a cardiac arrest incident is placed into the District’s 911 Computer-Aided dispatch (CAD) system, an alert will automatically be sent to any person within 0.25 miles of the cardiac emergency who has registered for notifications with PulsePoint. These alerts will include the victim’s location as well as the nature of the emergency.


Atrus AED $20,000 Atrus is an integrated program that allows an OUC operator to see the location of Automated External Defibrillators (AED), a battery-operated device that delivers a shock to a person in cardiac arrest in an effort to restore a regular cardiac


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rhythm, near the site of an individual in cardiac arrest. The OUC operator can then direct the caller or a bystander to access the device for fast deployment.

Radio System Dispatch console redundancy and Group Services (Motorola)

$2,000,000 This provided the OUC with additional radio system redundancy and dispatch console redundancy with automated failover in case of power outage in one building and replaced outdated T1 backhaul technology with Ethernet backhaul. It also provided enhanced services to MPD and FEMS radio users to allow radio updates over the air, messaging to radios, and faster GPS location.


45. How many in-person training programs took place in FY17 and FY18, to date? The agency provided a total of 57 in-person, 911 specific training programs in FY17 – FY18, to date; 47 in FY17 and 10 in FY18 to date. The agency provided a total of 5 in-person, 311 specific training programs in FY17-FY18, to date.

46. What training deficiencies, if any, did the agency identify during FY17 and FY18, to date? The agency is working to ensure that tenured operations employees receive refresher and new business process training so that all employees are up to speed on the current OUC policies & procedures. Additionally, the FEMS AQUA team is currently reviewing all CPR calls and providing the analyzed data to the agency’s Office of Professional Standards and Development to ensure uniformity in this call type management across the 911 operation.

47. Please provide the agency’s training schedule for new hires and on-board call takers (both 911 and 311) and dispatchers during FY17 and FY18, to date.

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See attachments M and N.

48. How is the agency ensuring that MPD officers, firefighters, and EMS providers are cross-trained with call takers and dispatchers? The agency has benefited greatly from enhanced relationships with both MPD and FEMS. These relationships have supported a free flow of information between the agencies which has resulted in quicker issue resolution. With specific regard to cross training, OUC personnel participate in MPD’s weeklong Crisis Intervention training during which agency personnel receive the same training that MPD Officers receive for handling these types of incidents. OUC 911 dispatchers also participate in MPD officer simulation exercises by providing real time dispatching in training scenarios at their training academy. Recently, FEMS developed and provided four-hour training on best practices in recognizing medical issues to all OUC operational personnel. The training was very well received and enhanced employees’ understanding of medical terminology often used when they are interacting with callers. As part of their training curriculums, MPD and FEMS cadets are required to sit with call takers and dispatchers while they are still in the academy. OUC personnel also routinely do ride-alongs with MPD and FEMS.

49. How has the agency complied with Section 3142 of the Fiscal Year 2017 Budget Support Act of 2016, effective October 8, 2016 (D.C. Law 21-160)? In compliance with this Act, the agency’s Office of Professional Standards & Development (OPSD) has done the following: a. Established the minimum hours of annual training at 40 hours per person and established the required certifications for Public Safety Telecommunicators as WALES / NCIC; Basic Telecommunicator; Emergency Dispatch Protocol System for police, fire, and EMS incidents; and CPR. The required certification for Public Safety Communications Training Officers is CTO Training. b. Aligned with the following National Public Safety Associations standards:

-911.gov; -APCO (Association of Public Safety Communications Officials); -NENA (National Emergency Number Association); and -IEAD (International Academies of Emergency Dispatch).

c. Scheduled training in FY17 to address required topics of CPR (on-going throughout the year), TDD/TTY (March & September 2017), and Stress Management (April 2017).

d. Established team of Quality Assurance Specialists to provide:

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i. Individual feedback of randomly reviewed calls; ii. On-going training for protocol usage and improved performance; and iii. Assistance to the training unit with identifying training gaps and efficiency of employees and programs.

e. Established formal evaluation tools to assess employee knowledge, skill, and ability to perform duties as prescribed.

50. Please describe the leadership structure of call takers and dispatchers (e.g. Assistant Watch Commanders, Watch Commanders, etc.). How many FTEs are in each position?

911 Leadership Structure Description Number of FTEs Chief of Operations

Manages 911 and 311 operations

1

Operations Manager(s) Oversees 911 Operations

1

Watch Commander (s) Manages shift of 911 call takers, FEMS dispatchers, and MPD dispatchers

4

Assistant Watch Commander(s) Handles the daily functions of the 911 shift to include call takers, FEMs dispatchers, and MPD dispatchers

10

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311 Leadership Structure Description Number of FTEs Operations Manager(s) Manages 311 Operations

1

311 Supervisors Manages multiple shifts of 311 call takers including the telephone reporting unit

2

51. How has the “quick send” functionality in the 911 call processing system improved dispatch times? “Quick send” triggers the automatic submission of call details, for priority incidents, to the dispatch zone for relay to MPD and/or FEMS responders. Since initiation, the time between call receipt and dispatch of emergency responders has decreased by at least 25 seconds.

52. How does the agency measure the percentage of callers to 911 and 311 that are high-volume utilizers? The OUC’s primary goal is ensure that we provide an appropriate response to all emergency and non-emergency calls in the District. While we recognize that some “super users” may account for a considerable number of inappropriate calls, we remain steadfast in our mission support our partner servicing agencies in response to callers’ needs. Also, there are individuals with terminal conditions that may need to call frequently, which is absolutely considered an appropriate use of the 911 system. For this reason, we do not measure the percentage of high volume utilizers, but instead maintain our focus on the most efficient management of all calls. In this vein, in FY17 and continuing in FY18, the agency continued its collaboration with FEMS to carry out the implementation of a Nurse Triage Line which will be accessed through the 9-1-1 system. The intent is to support a more holistic and preventative health care environment by diverting non-emergency patients to alternative care providers. Eventually, we anticipate that this call management program would reduce the strain of non-emergency calls on the 9-1-1 system.

53. In FY17 and FY18, to date, how did the agency address 911 misuse? What were the most

common types of 911 misuse?

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The FY17, the OUC began a collaboration with FEMS to develop a targeted, customized outreach strategy to help educate residents about access to healthcare. This campaign seeks to address the departure from ingrained practices and policies, on the part of both 9-1-1 callers and the health care services that they use, which have resulted in a default use of the 9-1-1 system.

Also in FY17, the agency initiated its Citizen Engagement Academy by hosting several open houses to promote 911 and 311 education. Over 100 residents participated in these open houses where the agency encouraged neighborhood reporting, empowered residents to use conveniently available tools, marketed 311 reporting options, and highlighted 911 misuse. While the OUC does not formally track the types of 911 misuse, we believe that it often occurs as a result of the need for education and access to non- emergency healthcare resources.

54. Please detail the status of the following projects:

a. UCC electrical reconfiguration; b. IT and Communications Upgrades; c. Integration of Citywide Security Cameras with CAD system; d. NG9-1-1, including Text-to-911; e. Design and Coordination of Public Safety Wireless Network; f. Upgrade of power backup system at communications sites; g. PSCC reconfiguration/enhancements; and h. New Dispatch Protocol System. i. Regional and intra-district operability

Project Description Status UCC Electrical Reconfiguration The 2nd power feed

installation and integration at the UCC was completed on March 19, 2017. However, on October 27, the building experienced a ground fault at one of the breakers on the Switchgear. The fault caused a partial power loss to the building for a couple of hours. Further investigation as to the cause of the failure revealed several weaknesses in the reliability and availability of

This project is in progress.

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power to this center for mission critical communications. Short term recommendations to improve reliability are beginning to be implemented while the agency explores long term solutions.

IT and Communications Upgrades

The OUC worked with OCTO DCNet to enhance and upgrade the IT LAN / WAN infrastructure. The enhancement enabled the OUC to replace outdated network elements and provide a fully redundant and highly scalable / reliable network infrastructure. The network also enables the OUC to deliver a quality and secure connectivity between agencies for interagency traffic, Next Generation 9-1-1 interoperability, and future business requirements for voice and video applications over IP multimedia services (Voice over IP, WLAN access points, IP surveillance cameras, and other IT). OCTO DCNET and OUC completed network firewall enhancements.

This project is complete.

Integration of Citywide Security Cameras with CAD System

This project includes connecting security cameras and other complementary systems to the CAD system for use by both dispatchers/call takers as well as units in the field.

Other solutions are being leveraged at this time.

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NG9-1-1, including Text-to-911 The OUC is in the final stages of migrating the current E9-1-1 architecture to a Next Generation 9-1-1 (NG911) solution. The NG9-1-1 solution will support emerging technologies (such as Text-to-9-1-1) and provide a robust and efficient 9-1-1 call processing services. In addition, the new NG9-1-1 infrastructure will provide redundancy within a secure private IP-based network. The OUC plans to complete the deployment of the NG9-1-1 system in FY2018.

This is an ongoing project.

Design and Coordination of Public Safety Wireless Network

This project consists of supporting the design and coordination for implementing a public safety dedicated broadband network in collaboration with the FCC and the Commerce Department through FirstNet. FirstNet has awarded the contract to AT&T wireless to build a nationwide Public Safety broadband network. The Mayor has made the decision to opt-in to the FirstNet/AT&T model.

This project is in progress, OCTO is leading this initiative.

Upgrade of Power Backup System at Communications Sites

This project refreshed and replaced aging radio communication sites, backup power UPS, and HVAC units at the 10 radio sites.

This project is completed.

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PSCC Reconfiguration/enhancements

This project includes redesigning the PSCC to accommodate 9-1-1 and 3-1-1 operations in a long-term COOP situation. The redesign of the PSCC would enable the accommodation to support twice as many 311 call-taker workstation positions than is currently possible. Backup Generator, HVAC, call center console equipment upgrades, and other enhancements will occur as well. The agency completed an engineering assessment in previous fiscal years.

This is an ongoing project. In FY17, Approximately $200K was invested in the PSCC to enhance the building for 24/7 operations. Prior to this year, the PSCC had not been operated 24/7 since 2005. The following items were addressed: paint, carpet, security, lighting, asphalt, operations floor chairs, enhanced food vending, deep cleaning, and break room furniture. Additional maintenance items will be addressed as needed. In FY18, the agency will complete the space redesign and select a vendor.

New Dispatch Protocol System This project will replace ProQA and will enable the OUC to deploy Criteria Based Dispatch (eCBD). The District will, in conjunction, launch a Nurse Triage Line (NTL) to support low acuity BLS type calls.

This project is in progress.

Regional and intra-district operability

The OUC maintains interoperable communication with partners throughout the National Capital Region for mutual aid and other related cross boundary activities. Rather than a project, this is a core function performed by the agency.

Ongoing

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55. Please provide, as of January 1, 2018, the number of 911 call takers and the number of 911 call taker vacancies. Position Filled Vacant Telecommunication Equipment Operator 105 9

a. In FY17 and FY18, to date, how many 911 call takers were transferred, resigned,

or otherwise left the agency?

Telecommunication Equipment Operator Count Resigned 6 Terminated 7 Total 13

56. Please provide, as of January 1, 2018, the number of 911 dispatchers and the number of 911 dispatcher vacancies. Position Filled Vacant Dispatchers 99 2

a. In FY17 and FY18, to date, how many 911 dispatchers were transferred, resigned,

or otherwise left the agency?

Dispatcher Count Resigned 2 (1 Retired) Terminated 1 Total 3

57. Please provide the average number of call takers on duty per shift and the average number of calls taken by each individual for that shift. Please itemize each month in FY17 and FY18, to date, by 911 and 311 calls.

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Through December 31, 2017. FY17 - 911

Queues Interval #days Shift Avg

Pos Staff

Calls Calls Per Pos Shift Avg Pos Staff

Calls Calls Per Pos

Oct 2016 31 6A-6P 16 66,251 134 6P-6A 17 48,882 93 Nov 2016 30 6A-6P 16 62,744 131 6P-6A 18 42,359 78 Dec 2016 31 6A-6P 17 61,802 117 6P-6A 18 42,764 77 Jan 2017 31 6A-6P 19 62,497 106 6P-6A 17 42,894 81 Feb 2017 28 6A-6P 18 56,020 113 6P-6A 17 38,827 83 Mar 2017 31 6A-6P 17 62,549 118 6P-6A 16 42,829 88 Apr 2017 30 6A-6P 17 62,504 121 6P-6A 15 46,653 102 May 2017 31 6A-6P 15 59,268 131 6P-6A 13 43,086 106 Jun 2017 30 6A-6P 14 58,446 136 6P-6A 13 41,964 105 Jul 2017 31 6A-6P 15 55,170 120 6P-6A 13 43,511 108

Aug 2017 31 6A-6P 16 60,479 125 6P-6A 11 33,655 96 Sep 2017 30 6A-6P 16 59,476 122 6P-6A 12 31,800 90

FY18 - 911 Queues

Interval #days Shift Avg Pos Staff

Calls Calls Per Pos Shift Avg Pos Staff

Calls Calls Per Pos

Oct 2017 31 6A-6P 18 59,142 123 6P-6A 16 32,506 93 Nov 2017 30 6A-6P 18 54,498 127 6P-6A 16 29,201 92 Dec 2017 31 6A-6P 18 47,022 114 6P-6A 16 27178 94

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FY17 - 311 Queues


Calls Calls Per Pos

Shift Avg Pos Staff

Calls Calls Per Pos

Shift Avg Pos

Staff

Calls Calls Per Pos

Oct 2016 31 7A-3P 32 67,601 68 3P-11P 16 25,241 52 11P-7A 4 2,882 25 Nov 2016 30 7A-3P 31 61,491 65 3P-11P 16 22,209 46 11P-7A 4 2,230 20 Dec 2016 31 7A-3P 32 59,847 61 3P-11P 17 21,312 41 11P-7A 4 2,205 19 Jan 2017 31 7A-3P 28 59,784 69 3P-11P 18 17,222 31 11P-7A 6 11,910 59 Feb 2017 28 7A-3P 25 52,986 76 3P-11P 13 13,163 36 11P-7A 8 13,451 61 Mar 2017 31 7A-3P 25 61,129 79 3P-11P 15 17,942 39 11P-7A 8 14,706 61 Apr 2017 30 7A-3P 23 54,227 78 3P-11P 16 16,774 36 11P-7A 7 11,150 55 May 2017 31 7A-3P 26 58,118 72 3P-11P 16 16,925 33 11P-7A 8 14,262 55 Jun 2017 30 7A-3P 27 59,534 75 3P-11P 16 17,315 36 11P-7A 8 14,085 61 Jul 2017 31 7A-3P 23 54,109 76 3P-11P 15 17,429 37 11P-7A 7 9,791 46

Aug 2017 31 7A-3P 24 56,818 77 3P-11P 16 17,336 35 11P-7A 8 12,424 52 Sep 2017 30 7A-3P 23 53,172 78 3P-11P 16 16,119 33 11P-7A 6 10,421 60

FY18 - 311 Queues


Calls Calls Per Pos

Shift Avg Pos Staff

Calls Calls Per Pos

Shift Avg Pos

Staff

Calls Calls Per Pos

Oct 2017 31 7A-3P 33 61,321 59 3P-11P 21 24,396 38 11P-7A 4 3,008 27 Nov 2017 30 7A-3P 30 58,124 65 3P-11P 19 20,455 36 11P-7A 3 2,240 21 Dec 2017 31 7A-3P 29 53,341 59 3P-11P 19 19,604 33 11P-7A 4 1,969 15

Through December 31, 2017. Numbers for FY17 differ from last report due to an Avaya IQ issue that was updated in July.

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58. Please provide the average number of dispatchers on duty per shift and the average number of calls dispatched by each

individual for that shift. Please itemize each month in FY17 and FY18, to date.

Through December 31, 2017. OUC typically operates with 6 FEMS dispatchers and 12-14 MPD dispatchers per shift.

FY17 - 911 Queues Interval #days Shift Avg Pos Staff Dispatches Dispatch Per Pos Shift Avg Pos Staff Dispatches Dispatch Per Pos

Oct 2016 31 6A-6P 19 29,442 50 6P-6A 19 32,612 55 Nov 2016 30 6A-6P 19 24,741 43 6P-6A 19 30,874 54 Dec 2016 31 6A-6P 19 25,086 43 6P-6A 19 30,199 51 Jan 2017 31 6A-6P 19 25,277 43 6P-6A 19 30,540 52 Feb 2017 28 6A-6P 19 22,890 43 6P-6A 19 27,921 52 Mar 2017 31 6A-6P 19 24,825 42 6P-6A 19 31,066 53 Apr 2017 30 6A-6P 19 27,705 49 6P-6A 19 31,610 55 May 2017 31 6A-6P 19 27,928 47 6P-6A 19 33,169 56 Jun 2017 30 6A-6P 19 28,325 50 6P-6A 19 32,234 57 Jul 2017 31 6A-6P 19 30,080 51 6P-6A 19 31,584 54

Aug 2017 31 6A-6P 19 27,987 48 6P-6A 19 31,874 54 Sep 2017 30 6A-6P 19 27,986 49 6P-6A 19 32,676 57

FY18 - 911 Queues Interval #days Shift Avg Pos Staff Dispatches Dispatch Per Pos Shift Avg Pos Staff Dispatches Dispatch Per Pos

Oct 2017 31 6A-6P 19 28,462 48 6P-6A 19 32,119 55 Nov 2017 30 6A-6P 19 24,145 42 6P-6A 19 29,530 52 Dec 2017 31 6A-6P 19 24,335 41 6P-6A 19 29,439 50

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59. How many 911 bilingual call takers and dispatchers does the agency employ?

a. Please categorize each number by language spoken. The agency employs a total of 19 bi-lingual 911 call takers and dispatchers: 15 Spanish, 2 Amharic, 1 Farsi, and 1 Yoruba.

b. Please detail how each bilingual dispatcher is deployed by shift.

Position Title

Name Agency Division/Department

Foreign Language(s)

Spoken/WrittenSchedule 12 Hour

DispatcherSebastian

Murillo 911 Spanish DAY 2 Yes

Tele. Equip Op

Brenda Alvalos 911 Spanish DAY 1 Yes

DispatcherRachel Higgs 911 Spanish DAY 1 Yes

DispatcherNury

Nernandez 911 Spanish DAY 2 Yes

DispatcherAnna

Velasco 911 Spanish DAY 2 Yes

DispatcherCelia

Vargas 911 Spanish DAY 1 Yes

DispatcherDominga Serpas 911 Spanish DAY 1 Yes

Tele. Equip Op

Aurelina Fana 911 Spanish NIGHT 1 Yes

DispatcherMichelle Williams 911 Spanish DAY 2 Yes

Tele. Equip Op

Carmen Lopez 911 Spanish NIGHT 2 Yes

DispatcherSylvia

Nazario 911 Spanish DAY 1 Yes

Tele. Equip Op

Fernando Granados 911 Spanish DAY 2 Yes

Tele. Equip Op

Wilson Tobar 911 Spanish NIGHT 1 Yes

Tele. Equip Op

Anna Huitz 911 Spanish NIGHT 1 Yes

Tele. Equip Op

Marisela Montero 911 Spanish DAY 2 Yes

DispatcherNebeyou

Tefera 911 Amharic DAY 1 Yes

DispatcherNebeyelul

Abrha 911 Amharic DAY 1 Yes

Tele. Equip Op

McMills Sowah 911 Farsi NIGHT 1 Yes

Tele. Equip Op

Atkinsola Aladegoke

911 Yoruba NIGHT 1 Yes

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c. Does the agency believe it has adequately accommodated callers who are non-English language speakers? If so, please explain how.

Yes, the agency does believe that it has adequately accommodated callers who were non-English language speakers. In fact, in FY17, OUC handled 10,364 calls from LEP/NEP callers via our partnership with Language Line Solutions, who provide professional phone translation services for 311 and 911 callers. Additionally, in August 2017, the Office of Human Rights hosted two Language Access training opportunities at OUC where 60 front line employees were trained. The community engagement team also relies on bi-lingual staff and the appropriate translated documents to support outreach events.

60. For each month in FY17 and FY18, to date, please provide the total number of 91l calls

abandoned, answered, answered within five seconds, and dispatched.

Abandoned Answered Answered within 5 Seconds Dispatched

October 2016 4,081 109,691 101,256 62,054 November 2016 2,978 99,713 93,698 55,615 December 2016 2,449 98,302 93,437 55,285 January 2017 1,661 99,767 96,203 55,817 February 2017 2,547 89,616 84,754 50,811 March 2017 3,708 99,494 92,668 55,891 April 2017 5,899 103,495 93,072 59,315 May 2017 8,470 104,352 89,402 61,097 June 2017 5,662 108,432 96,635 60,559 July 2017 3,390 112,267 104,938 61,664 August 2017 2,733 107,836 101,306 59,861 September 2017 2,111 103,655 98,518 60,662 October 2017 2,521 106,029 99,985 60,581 November 2017 3,362 97,782 91,111 53,675 December 2017 2,791 92,319 86,385 53,774 Total Average 54,363 1,532,750 1,423,368 866,661 Dispatched count is for FEMS and MPD through December 31,2017

61. For each month in FY17 and FY18, to date, please provide the agency’s average answer time, processing time, and dispatch time for 911 calls. Please provide the agency’s average answer time for 311 calls.

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911 Avg Answer Time

911 Avg Processing Time

911 Average Dispatch Time

311 Avg Answer Time

October 2016 00:00:03 00:01:48 00:04:55 00:01:41 November 2016 00:00:03 00:01:50 00:04:38 00:01:55

December 2016 00:00:02 00:01:51 00:04:37 00:01:34

January 2017 00:00:01 00:01:52 00:04:36 00:01:18 February 2017 00:00:03 00:01:50 00:04:16 00:01:00 March 2017 00:00:04 00:01:51 00:04:23 00:01:09 April 2017 00:00:06 00:01:54 00:05:01 00:01:30 May 2017 00:00:09 00:01:56 00:05:39 00:01:06 June 2017 00:00:05 00:02:05 00:05:47 00:00:56 July 2017 00:00:03 00:01:55 00:05:13 00:01:17 August 2017 00:00:02 00:01:54 00:05:45 00:01:27 September 2017 00:00:02 00:01:52 00:05:03 00:01:06

October 2017 00:00:02 00:01:53 00:05:19 00:01:06 November 2017 00:00:03 00:01:53 00:04:56 00:00:41

December 2017 00:00:03 00:01:54 00:04:54 00:00:40

Total Average 00:00:04 00:01:53 00:05:00 00:01:16

911 Processing/ Dispatch times for MPD and FEMS, all priorities. Avg Processing Time = Call to Queue Time; Avg Dispatch Time = Queue to Dispatch Time, through December 31,2017

62. In table format, please provide the number of 911 calls dispatched to the wrong location

or for the wrong purpose in FY17 and FY18, to date. Group the calls by Fire, EMS, or MPD, and cause for error. The agency had 2 “blown address” incidents in FY17 and FY18, to date; both occurred in FY17 and were reported by FEMS. Both instances were due to call taker error. When the agency is made aware of such errors, the employee at fault is counseled and is provided refresher training as appropriate.

63. How does the agency track 911 calls that are dispatched as BLS but escalate to ALS en route to the hospital? How does the agency track 911 calls that are dispatched as ALS but are later found to be BLS? What percentage of transports do these calls represent? How has the agency modified its policies and procedures in response to these issues? Please also provide any relevant data to the Committee.

OUC does not currently have a method to track this information. Once a patient is en route, any changes to the situation are monitored and tracked by FEMS in their

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ePCR system. CAD updates with changes in the unit status, but OUC does not have information on whether a BLS situation escalates to ALS enroute to hospital. This also applies to ALS events later found to be BLS events; OUC does not have a way to track this information. We are in the process of working with FEMS to establish the best method for determining which ALS events were downgraded to BLS.

64. Please provide the average “drop time” by month and by provider (FEMS or AMR) in FY17 and FY18, to date.

FEMS Avg Drop Time

AMR Avg Drop Time

October 2016 00:41:49 00:36:10 November 2016 00:40:48 00:35:23 December 2016 00:39:20 00:34:45 January 2017 00:39:19 00:34:57 February 2017 00:41:50 00:37:42 March 2017 00:41:22 00:38:49 April 2017 00:42:25 00:40:14 May 2017 00:44:14 00:40:22 June 2017 00:42:59 00:38:47 July 2017 00:42:19 00:38:44 August 2017 00:42:46 00:39:28 September 2017 00:42:59 00:41:16 October 2017 00:40:44 00:40:08 November 2017 00:40:04 00:39:04 December 2017 00:41:21 00:41:16 Total Average 00:41:37 00:38:28 Through December 31,2017

65. Please describe how the agency improved collaboration among FEMS and MPD in FY17

and FY18, to date. In FY 17, OUC launched an OUC/FEMS Communications Task Force that meets twice a month to identify trends and challenges that may impact response and performance on FEMS related calls/incidents. The task force collaborated to align the agencies to achieve the operational and emergency response goals of both agencies. In FY17, the task force successfully identified ways to improve communication, response times, policy enhancements, and call operations on the FIRE/EMS radio channels.

In FY17, OUC and MPD worked closely to assess MPD’s emergency response plans. To date, OUC/MPD have initialized an internal task force with the MPD Liaison Officer and OUC Personnel that will examine activities like the intra-agency

52

data request process, as well as the emergency response plans to further promote collaboration.

The agency also collaborated with both FEMS and MPD to develop new call taking and dispatching guidelines in preparation for the agency’s transition to a new protocol. We anticipate the full transition to Criteria Based Dispatching by the Summer of 2018.

Lastly, in FY17, the agency continued its collaboration with FEMS to carry out the implementation of a Nurse Triage Line which will be accessed through the 9-1-1 system. Part of this work included the development of a targeted, customized outreach strategy to help educate residents about access to healthcare.

66. Please provide in table format the number of complaints related to 911 services in FY17 and FY18, to date. What does the agency classify as a “complaint”?

a. Indicate how many rose to the level of joint investigation. b. Include the category of each complaint.

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OUC defines a “complaint’ as any feedback received from an individual in which they believe that the management of a request or the customer service provided was unsatisfactory. The OUC collaborates with MPD and FEMS to jointly investigate all complaints regarding calls for services.

67. Please provide in table format the number of complaints related to 311 services in FY17

and FY18, to date.

a. Indicate how many rose to the level of joint investigation. b. Include the category of each complaint.

2

2

2

1

2

4

2

1

0 0.5 1 1.5 2 2.5 3 3.5 4 4.5

Blown Address

Delayed Dispatch

Extended Hold Times

Failure To Create An Event

Incorrect Dispatch

Misinformed

No Dispatch of Event

Poor Customer Service

FY18 COMPLAINTS BY CATEGORY(16 TOTAL)

Total

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There were no 311 complaints in FY17 or thus far in FY18 that rose to the level of joint investigation.

68. Please provide a chart indicating all 311 calls in FY17 and FY18, to date, categorized by

the agency’s services requested. See attachments O, P, Q and R.

32

8

3

1

0 10 20 30 40

Poor CustomerService

IncorrectInformation

Disconnected byAgent

Blind Transfers

FY17 311 Complaints By Category

55

69. Please provide, as of January 1, 2018, the number of 311 call takers and the number of 311 call taker vacancies. Position Filled Vacancies Customer Service Representative 81 4

a. In FY17 and FY18, to date, how many 311 call takers were transferred, resigned, or otherwise left the agency?

Customer Service Representative Count Resignation 6 (3-Retired) Termination 3 Total 9

b. How many of the LEAP FTEs hired in FY16 are still with the agency?

45-Hired, 3-Separated

70. Regarding replacement of equipment:

a. Please describe the agency’s replacement schedule for its 911 communications equipment and its 311 communications equipment. Replacement schedules are based on shelf life of hardware and equipment, including necessary warranties and software licenses for applications and the OUC’s public safety grade network.

b. Does the agency budget for future replacements? If so, where are these funds located (e.g. the E911 Fund, the capital budget)? Please explain what is reserved, and why.

The OUC budgets for future replacement schedule equipment and software upgrades within its capital budget. There are three capital projects that support replacement schedule items: UC302 ($11.6M MDCs for both MPD and FEMS); UC303 ($25M Radios for both MPD and FEMS); and AFC02 ($1.7M IT Hardware 911/311).

Other funding sources include SPR and sub-grant funding. The OUC adheres to the OCFO and OCP’s finance and procurement processes in relation to financing projects.

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71. How has call volume changed over the last three fiscal years?

FY15 FY16 FY17

% Change

Total 3-1-1 Incoming Calls (VDN) 1,802,897 1,721,709 1,759,279 -2.42% Total 9-1-1 Calls Received 1,464,934 1,407,012 1,282,610 -12.45%

a. What strategies is the agency employing to reduce call volume?

The agency has heavily promoted self-service methods of submitting 311 requests like Text to 311, Live Chat, Twitter, DC311 mobile app, and the web site portal; 311Online.

OUC’s social media team continues to grow and thrive. The agency has created a robust 311 team comprised of management and customer service representatives who now both monitor progress, respond to constituents, and submit service requests via Twitter 7 days per week. The number of Twitter followers has increased to over 9,700.

b. Did the agency conduct a Citizen Engagement Academy in FY17 or FY18, to date?

Yes, on June 27, 2017, OUC collaborated with the Mayor’s Office of Community Relations and Services (MOCRS) to host the agency’s first Open House event for Ward 7 and Ward 8 community leaders. This East of the River collaboration showcased the latest technology and improvements to DC311 and DC911. 311 Super Users were recognized and acknowledged for their diligent reporting, given an Operations tour and live demonstrations of Text to 311, Text to 911, and the 911 call taking/dispatching process. The next Open House event is tentatively scheduled for February 7th, as the agency plans to continue this forum for citizen engagement with all eight wards. Additionally, OUC Operations is an integral part of the Metropolitan Police Department’s ongoing Community Engagement Academy, where, thus far, eight Cohorts of District residents visited and toured OUC Operations and learned about 911’s role in emergency response.

72. What are the agency’s current requirements for the following:

a. Continuing education classes; b. Training; and c. Certification?

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The agency is finalizing an update to its official training policy. Currently:

a) Continuing Education is identified as 40 hours yearly per employee; b) The process for Training New Employees is 16 weeks of classroom

instruction and 12 weeks of chairside instruction; and c) Certification is determined by the protocol/guideline vendor. Currently,

Priority Dispatch requires 24 credit hours of training, annually.

73. How does the agency prioritize stress management for call takers and dispatchers? The OUC understands the notion of secondary trauma. As a result, we have an active employee assistance program through INOVA Health, which offers a myriad of counseling services (via phone or onsite) in areas such as work-life, wellness, and Rapid Response Critical Incident. The OUC provides unrestricted employee access to a “Quiet Room,” which provides a calm yet peaceful environment for decompression, away from the call floor. In addition, supervisors routinely monitor employee behavior at the conclusion of high risk events, such as infant death, suicides, injured officer/fireman, multi-fatality incidents, etc. Employees are also given additional break times, as needed.

In FY17, the agency secured a vendor which provided stress management sessions for employees. These sessions provided participants with very specific tips and tools to help them reduce and manage stress.

Agency management also regularly sponsors and partners with the Labor Management Partnership Council (LMPC) to host activities which serve to boost morale. One such highly successful event, “It’s Spooky Not to Know Your Address” Halloween themed program, served the dual purpose of providing 911 education to the community while also helping to boost employee morale.

Throughout the fiscal year, the agency continued its outstanding service recognition activities, which included presenting employees with achievement awards such as baby delivery and CPR provision pins, to name a few.

74. Does the agency have a mechanism by which call takers are updated on recently

constructed infrastructure, such as the Wharf? Yes, in fact, the agency is a routine participant in related tabletop and incident simulation exercises in coordination with its public safety partners. For example, prior to the grand opening at the Wharf, the agency’s operations employees participated in an incident simulation conducted to demonstrate the ability to quickly establish an onsite incident command structure and exercise operational

58

communication activities, which included new address notifications and address verification through CAD.

75. When was the last time the CAD was updated? CAD was last updated in October 2016 to 9.3 MR5.

76. Please provide an update on the agency’s progress on implementing Section 3112 of the Fiscal Year 2017 Budget Support Act of 2016, effective October 8, 2016 (D.C. Law 21-160), which required the creation of a CPR/AED emergency medical application.

a. How have staff been trained to assist users of the app? b. Have any technical issues arisen since the app’s deployment, and if so, how were

these issues resolved? The agency’s Office of Professional Standards and Development provided training to every operations employee to ensure they can assist users of the app. Employees were also provided with FAQ and reminder handouts in the weeks following the initial training. The agency is not aware of any technical issues that have arisen since the app’s deployment.

77. At the agency’s FY17-18 performance oversight hearing, Chairperson Allen noted that some 311 service requests are being deemed “closed” rather than “referred for action” when a request is transferred to another agency for resolution. Please provide an update on the agency’s efforts to resolve this issue and provide accurate case statuses to District residents. As part of the work conducted by the 311working group, which is hosted by the EOM in cooperation with servicing agencies, the agency is in the process of implementing the “Transfer of Case” feature. This feature provides all agencies the ability to transfer a misdirected service request to the appropriate agency. The customer’s original request will be transferred to a more appropriate case type but case retains the original SR number. An email notification of transfer is sent to customer with the original number. The flex notes and the SLA change to reflect the new service request type. Then, the original case is given a new service request number and the status is changed to “closed.”

78. How has the agency worked to integrate DCRA’s services into 311?

The integration of DCRA services and 311 is currently in progress. Service requests for Vacant Property and Illegal Construction have been created and are in the

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testing phase. We have identified a technical issue related to the two-way interface with the operating systems and engineers are currently working to resolve the issue. The timeline for migration of the Property Maintenance service request type is currently being reevaluated. DCRA and OUC have agreed that additional time is needed to assess the operational impacts of the migration of Vacant Property and Illegal Construction prior to launching Property Maintenance, which is a much more complex service. Accordingly, next steps regarding this service request type are still under consideration. OUC looks forward to continuing to partner with DCRA to integrate services into 311.

79. Please provide an update on the agency’s work to establish a nurse triage line. When does the agency think the triage line will be operational?

a. What is the staffing for the triage line? How were these FTEs identified and hired?

b. How much money has been expended for the triage line as of January 1, 2018?

OUC has had a strong partnership with FEMS with regard to the NTF and the program is tentatively scheduled to launch in April 2018. The staffing levels will result from a contractual agreement between FEMS and a vendor. One nurse will be located in the call center at the Office of Unified Communications and the remaining staff will be located in a centralized call center run by the vendor. The FTEs were identified and hired through a FEMS vendor. FEMS is managing all finance and contract and procurement activities.

80. How has the agency streamlined its call taker scripts to ensure that the process is rapid,

accurate, and customer-friendly? As part of the work conducted by the 311 working group, which is hosted by the EOM in cooperation with servicing agencies, the agency worked to modify the language used on the web portal and mobile app to make it more user-friendly and easier and faster to navigate for users. In FY17, the agency began work to integrate a new 911 dispatching protocol, Criteria Based Dispatching (CBD). The CBD program is based on the premise that the presentation of the patient, in terms of their chief complaint, signs, and symptoms, should drive the response. CBD scripts are more streamlined and less redundant than the currently used protocols. We anticipate that this will decrease caller frustration, as well as call to dispatch times.

Agency Code

Fiscal Year

Program Code

Activity Code

Filled, Vacant or Frozen

Position Number

Position Title Employee Name Hire Date Lenth of Service Grade Step Salary Fringe FTE

Reg/Temp/Term

Hiring Status

Filled by Law Y/N

UC0 18 1010 1010 Filled 00063296 Program Analyst Gay,Gina V 11/25/1989 28 12 6 $81,260.00 $24,052.96 1.00 RegUC0 18 1010 1010 Filled 00088571 Program Analyst Ortega,Beatriz 10/15/2007 10 12 3 $74,711.00 $22,114.46 1.00 RegUC0 18 1010 1010 Filled 00088774 Management Liaison Specialist Ford,Setrena D 4/13/1998 20 13 5 $91,438.00 $27,065.65 1.00 RegUC0 18 1010 1010 Filled 00088832 Program Analyst Westfield,Angelo 12/1/2014 3 11 1 $56,852.00 $16,828.19 1.00 RegUC0 18 1060 1060 Filled 00077559 General Counsel Hayes,Dionne 10/25/2010 7 1 0 $142,000.00 $42,032.00 1.00 RegUC0 18 1087 1087 Filled 00003626 Telecomm Equipment Operator Lopez,Carmen E 6/16/2003 15 8 8 $61,389.00 $18,171.14 1.00 RegUC0 18 1087 1087 Filled 00014410 Telecomm Equipment Operator Corbin,Brishay 9/5/2017 0 5 1 $42,456.00 $12,566.98 1.00 RegUC0 18 1087 1087 Filled 00019368 Telecomm Equipment Operator Avalos,Brenda Y 10/29/2007 10 7 6 $55,413.00 $16,402.25 1.00 RegUC0 18 1087 1087 Filled 00019453 Telecomm Equipment Operator Akinsola,Aladegoke E 10/4/2001 16 8 10 $64,545.00 $19,105.32 1.00 RegUC0 18 1087 1087 Filled 00026160 Telecomm Equipment Operator Sowah,McMills E 8/7/2006 11 7 6 $55,413.00 $16,402.25 1.00 RegUC0 18 1087 1087 Filled 00032122 Telecomm Equip Operator ‐ Bili Granados,Fernando A. 2/6/2006 12 8 8 $61,389.00 $18,171.14 1.00 RegUC0 18 1087 1087 Filled 00032214 Telecomm Equipment Operator Elliott,TeKuay L. 9/5/2017 0 5 1 $42,456.00 $12,566.98 1.00 RegUC0 18 1087 1087 Vacant 00032237 Telecomm Equipment Operator 7 1 $48,303.00 $14,297.69 1.00 RegUC0 18 1090 1090 Filled 00009047 Management Analyst Omekam,Chris C 12/16/2012 5 13 10 $104,423.00 $30,909.21 1.00 RegUC0 18 1090 1090 Filled 00010471 Program Analyst Taylor‐Weems,Yolanda 12/22/2008 9 12 9 $94,978.00 $28,113.49 1.00 RegUC0 18 1090 1090 Filled 00013371 Staff Assistant Darby,Jessica A 12/8/2008 9 9 1 $47,185.00 $13,966.76 1.00 RegUC0 18 1090 1090 Filled 00032319 Director, OUC Holmes,Karima N. 1/19/2016 2 E5 0 $180,081.41 $53,304.10 1.00 RegUC0 18 1090 1090 Filled 00045509 Management Analyst Brown,Kelly A 10/5/1998 19 14 7 $114,199.00 $33,802.90 1.00 RegUC0 18 1090 1090 Filled 00065403 Program Analyst Miranda,Macorazon V 8/18/1997 20 12 8 $92,616.00 $27,414.34 1.00 RegUC0 18 1090 1090 Filled 00073737 Program Manager Ross,Kipling 6/22/1998 20 14 0 $133,935.55 $39,644.92 1.00 RegUC0 18 1090 1090 Filled 00075491 Chief of Staff Anderson,Arrelle D 5/30/2017 1 15 0 $120,000.00 $35,520.00 1.00 RegUC0 18 1090 1090 Filled 00077343 CHIEF OF OPERATIONS Wobbleton,Jeffrey L 11/19/2012 5 16 0 $138,020.00 $40,853.92 1.00 RegUC0 18 1090 1090 Filled 00077698 Public Affairs Specialist Gattison,Wanda D. 11/24/2008 9 12 10 $89,992.00 $26,637.63 1.00 RegUC0 18 1090 1090 Filled 00077756 Chief Administrative Officer Mcmanus,Yvonne D. 2/12/2001 17 15 0 $148,290.14 $43,893.88 1.00 RegUC0 18 1090 1090 Filled 00088157 Public Information Officer Etter,Alan E 5/31/2016 2 13 0 $99,910.00 $29,573.36 1.00 RegUC0 18 1090 1090 Filled 00092098 Communications Specialist Bucksell,Ingrid N 6/9/1997 21 14 3 $101,927.00 $30,170.39 1.00 RegUC0 18 110F 110F Filled 00051008 Agency Fiscal Officer Kemp,Douglas 12/7/2009 8 15 10 $156,681.00 $46,377.58 1.00 RegUC0 18 2010 2010 Filled 00000155 Telecomm Equipment Operator Johnson,Erin Denise 9/5/2017 0 5 1 $42,456.00 $12,566.98 1.00 RegUC0 18 2010 2010 Filled 00004970 Telecomm Equipment Operator Sullivan,Charmaine C. 9/21/2015 2 7 1 $48,303.00 $14,297.69 1.00 RegUC0 18 2010 2010 Filled 00005293 Telecomm Equipment Operator Bell,Charlee N 9/21/2015 2 7 1 $48,303.00 $14,297.69 1.00 RegUC0 18 2010 2010 Filled 00005351 Telecomm Equipment Operator Jackson,Chardon 7/11/2016 1 5 1 $42,456.00 $12,566.98 1.00 RegUC0 18 2010 2010 Filled 00005677 Asst Watch Commander Alexander,Denise E 7/6/1987 30 12 0 $87,000.00 $25,752.00 1.00 RegUC0 18 2010 2010 Filled 00006151 Telecomm Equipment Operator Groomes,Melissa S. 9/5/2017 0 5 1 $42,456.00 $12,566.98 1.00 RegUC0 18 2010 2010 Filled 00006252 Asst Watch Commander Crews,Lavear P 11/20/1989 28 12 0 $80,966.85 $23,966.19 1.00 RegUC0 18 2010 2010 Filled 00011589 Telecomm Equipment Operator Percy,Kara 1/26/2015 3 7 7 $56,835.00 $16,823.16 1.00 RegUC0 18 2010 2010 Filled 00013929 Telecomm Equipment Operator Wilson,Cortnee 9/21/2015 2 7 1 $48,303.00 $14,297.69 1.00 RegUC0 18 2010 2010 Filled 00014085 Telecomm Equipment Operator Walker,Phyllis L 11/14/1994 23 8 10 $64,545.00 $19,105.32 1.00 RegUC0 18 2010 2010 Filled 00014411 Telecomm Equipment Operator Richardson,Sabrina A 8/16/1999 18 8 9 $62,967.00 $18,638.23 1.00 RegUC0 18 2010 2010 Filled 00014522 Telecomm Equipment Operator Whitfield,Tasyha 12/8/2008 9 7 7 $56,835.00 $16,823.16 1.00 RegUC0 18 2010 2010 Filled 00014683 Telecomm Equipment Operator Williams,Laveda A 6/30/2003 14 8 8 $61,389.00 $18,171.14 1.00 RegUC0 18 2010 2010 Filled 00014728 Telecomm Equipment Operator Banks,Marcellus A 6/30/2003 14 8 9 $62,967.00 $18,638.23 1.00 RegUC0 18 2010 2010 Filled 00014792 Telecomm Equipment Operator Morris,Crystal L 12/8/2008 9 7 7 $56,835.00 $16,823.16 1.00 RegUC0 18 2010 2010 Vacant 00016708 Telecommunications Equipment O 0 5 0 $42,456.00 $12,566.98 1.00 RegUC0 18 2010 2010 Filled 00017028 Telecomm Equipment Operator Johnson,Arielle Imani 1/26/2015 3 7 2 $49,725.00 $14,718.60 1.00 RegUC0 18 2010 2010 Filled 00017051 Telecomm Equipment Operator Beamon,Elauntanyce T 4/20/2015 3 7 1 $48,303.00 $14,297.69 1.00 Reg

Office Of Unified CommunicationsFY 2018 SCHEDULE A

Through January 31, 2016 Page 1 of 7

UC0 18 2010 2010 Filled 00017437 Telecomm Equipment Operator Robinson,Bedriya 9/5/2017 0 5 1 $42,456.00 $12,566.98 1.00 RegUC0 18 2010 2010 Filled 00017501 Training Specialist Wallace,Rashad J 1/26/2015 3 7 2 $49,725.00 $14,718.60 1.00 RegUC0 18 2010 2010 Filled 00017550 Telecommunications Equipment O Schanck,Catina V. 9/26/2010 7 5 10 $52,779.00 $15,622.58 1.00 RegUC0 18 2010 2010 Filled 00017783 Asst Watch Commander Mccoy,Elma D 7/20/1987 30 12 0 $78,747.35 $23,309.22 1.00 RegUC0 18 2010 2010 Filled 00017983 Telecomm Equipment Operator Lee,Vera D 5/26/1998 20 8 9 $62,967.00 $18,638.23 1.00 RegUC0 18 2010 2010 Filled 00018141 Telecomm Equipment Operator Harris,Deita 7/17/1989 28 8 9 $62,967.00 $18,638.23 1.00 RegUC0 18 2010 2010 Filled 00018492 Telecommunications Equipment O Wood,Jenee A. 9/5/2017 0 5 1 $42,456.00 $12,566.98 1.00 RegUC0 18 2010 2010 Filled 00018646 Telecomm Equipment Operator Barnes,Lakita 9/5/2017 0 5 1 $42,456.00 $12,566.98 1.00 RegUC0 18 2010 2010 Filled 00018978 Telecommunications Equipment O McEachin,Mark 7/11/2016 1 5 1 $42,456.00 $12,566.98 1.00 RegUC0 18 2010 2010 Filled 00019132 Telecomm Equipment Operator Brawner,Rasheena K 6/30/2003 14 8 8 $61,389.00 $18,171.14 1.00 RegUC0 18 2010 2010 Filled 00020434 Telecomm Equipment Operator Norville,Sambeth 1/26/2015 3 7 2 $49,725.00 $14,718.60 1.00 RegUC0 18 2010 2010 Filled 00021097 Telecomm Equipment Operator Caldwell,Crystal F 3/26/1990 28 8 10 $64,545.00 $19,105.32 1.00 RegUC0 18 2010 2010 Filled 00021171 Asst Watch Commander Johnson,La Quenceyer c 11/29/1993 24 12 0 $78,657.31 $23,282.56 1.00 RegUC0 18 2010 2010 Filled 00021632 Telecomm Equipment Operator Benford,Deborah G 4/4/2005 13 8 8 $61,389.00 $18,171.14 1.00 RegUC0 18 2010 2010 Filled 00022344 Watch Commander Wright,Ladonna M 5/8/2000 18 13 0 $86,660.00 $25,651.36 1.00 RegUC0 18 2010 2010 Filled 00022400 Telecomm Equipment Operator HENSON‐MCGILL,MONICA F 2/6/2006 12 8 7 $59,811.00 $17,704.06 1.00 RegUC0 18 2010 2010 Filled 00022476 Telecomm Equipment Operator Staunton,Brittani A. 9/5/2017 0 5 1 $42,456.00 $12,566.98 1.00 RegUC0 18 2010 2010 Filled 00022501 Telecomm Equipment Operator Simmons,Shavon 9/21/2015 2 7 1 $48,303.00 $14,297.69 1.00 RegUC0 18 2010 2010 Filled 00023017 Telecommunications Equipment O Camper,Lauren 1/23/2017 1 5 1 $42,456.00 $12,566.98 1.00 RegUC0 18 2010 2010 Filled 00023228 Training Specialist Covington Jr.,Anthony 9/21/2015 2 9 3 $54,299.00 $16,072.50 1.00 RegUC0 18 2010 2010 Filled 00023671 Telecomm Equipment Operator Sharpe,Robynn J. 9/5/2017 0 5 1 $42,456.00 $12,566.98 1.00 RegUC0 18 2010 2010 Filled 00024944 Telecomm Equipment Operator Sapp,DeReece 9/21/2015 2 7 1 $48,303.00 $14,297.69 1.00 RegUC0 18 2010 2010 Filled 00025666 Telecomm Equipment Operator Williams,Vivian 2/27/2003 15 8 10 $64,545.00 $19,105.32 1.00 RegUC0 18 2010 2010 Filled 00025934 Telecommunications Equipment O Richardson,Frank 1/23/2017 1 5 1 $42,456.00 $12,566.98 1.00 RegUC0 18 2010 2010 Filled 00026259 Telecomm Equipment Operator Williams,Angela Maria 7/23/2007 10 7 7 $56,835.00 $16,823.16 1.00 RegUC0 18 2010 2010 Filled 00026494 Telecomm Equipment Operator Jones,Sharon L 3/19/1992 26 8 10 $64,545.00 $19,105.32 1.00 RegUC0 18 2010 2010 Filled 00026789 Telecomm Equipment Operator Washington,Nikita A 8/25/1999 18 8 9 $62,967.00 $18,638.23 1.00 RegUC0 18 2010 2010 Filled 00026838 Telecomm Equipment Operator Small,Davia 6/16/1993 25 8 10 $64,545.00 $19,105.32 1.00 RegUC0 18 2010 2010 Filled 00027113 Telecomm Equipment Operator Pratt,Erricka 5/15/2017 1 5 1 $42,456.00 $12,566.98 1.00 RegUC0 18 2010 2010 Filled 00027141 Telecommunications Equipment O Washington,Shalita 1/23/2017 1 5 1 $42,456.00 $12,566.98 1.00 RegUC0 18 2010 2010 Filled 00027291 Telecomm Equipment Operator Saunders,Tonia J 1/26/2015 3 7 2 $49,725.00 $14,718.60 1.00 RegUC0 18 2010 2010 Filled 00027416 Telecomm Equipment Operator Barlow,Jahmela M 9/21/2015 2 7 1 $48,303.00 $14,297.69 1.00 RegUC0 18 2010 2010 Vacant 00027569 Telecomm Equipment Operator 0 8 0 $50,343.00 $14,901.53 1.00 RegUC0 18 2010 2010 Filled 00031978 Telecomm Equipment Operator Houser,Erika 1/24/2005 13 8 8 $61,389.00 $18,171.14 1.00 RegUC0 18 2010 2010 Filled 00031979 Telecomm Equipment Operator Barnes‐Garvin,Yvette M 4/4/2005 13 8 8 $61,389.00 $18,171.14 1.00 RegUC0 18 2010 2010 Filled 00031980 Telecomm Equipment Operator Hall,Frances M 4/4/2005 13 8 8 $61,389.00 $18,171.14 1.00 RegUC0 18 2010 2010 Filled 00031982 Telecommunications Equipment O Waldron,Nakia R 1/23/2017 1 5 1 $42,456.00 $12,566.98 1.00 RegUC0 18 2010 2010 Filled 00031985 Telecommunications Equipment O Jennings,Marisha 1/23/2017 1 5 1 $42,456.00 $12,566.98 1.00 RegUC0 18 2010 2010 Filled 00031995 Telecomm Equipment Operator Davis,Tamainia D. 12/8/2008 9 7 7 $56,835.00 $16,823.16 1.00 RegUC0 18 2010 2010 Filled 00031998 Telecomm Equipment Operator Martin,Robin 9/21/2015 2 7 1 $48,303.00 $14,297.69 1.00 RegUC0 18 2010 2010 Vacant 00032006 Telecommunications Equipment O 0 5 0 $42,456.00 $12,566.98 1.00 RegUC0 18 2010 2010 Filled 00032031 Telecommunications Equipment O Vance,Jettia M. 9/5/2017 0 5 1 $42,456.00 $12,566.98 1.00 RegUC0 18 2010 2010 Filled 00032032 Telecomm Equipment Operator Duke,Karen M. 1/24/2005 13 8 8 $61,389.00 $18,171.14 1.00 RegUC0 18 2010 2010 Filled 00032048 Telecommunications Equipment O Williams,Jasmine D. 9/5/2017 0 5 1 $42,456.00 $12,566.98 1.00 RegUC0 18 2010 2010 Filled 00032049 Customer Service Rep. Enoch,Michelle Yvonne 6/16/2003 15 8 10 $59,701.00 $17,671.50 1.00 RegUC0 18 2010 2010 Filled 00032051 Telecomm Equipment Operator Carey,Letitia 5/15/2017 1 5 1 $42,456.00 $12,566.98 1.00 RegUC0 18 2010 2010 Filled 00032052 Telecomm Equipment Operator Scott,Asante' H. 12/8/2008 9 7 7 $56,835.00 $16,823.16 1.00 RegUC0 18 2010 2010 Filled 00032097 Telecomm Equipment Operator Sherrod,Gabrielle 9/5/2017 0 5 1 $42,456.00 $12,566.98 1.00 RegUC0 18 2010 2010 Filled 00032109 Telecomm Equipment Operator Jackson,April D. 12/8/2008 9 7 6 $55,413.00 $16,402.25 1.00 RegUC0 18 2010 2010 Filled 00032123 Asst Watch Commander Reid,Nichole M 4/26/1999 19 12 0 $80,247.30 $23,753.20 1.00 RegUC0 18 2010 2010 Filled 00032211 Telecomm Equipment Operator Washington,Anitra H 4/18/2005 13 8 7 $59,811.00 $17,704.06 1.00 Reg


UC0 18 2010 2010 Filled 00032213 Telecommunications Equipment O DuBose,Sonnette Latrice 1/23/2017 1 5 1 $42,456.00 $12,566.98 1.00 RegUC0 18 2010 2010 Filled 00032233 Telecomm Equipment Operator Leake,Kandace A 1/24/2005 13 8 8 $61,389.00 $18,171.14 1.00 RegUC0 18 2010 2010 Vacant 00032234 Telecomm Equipment Operator 0 5 0 $42,456.00 $12,566.98 1.00 RegUC0 18 2010 2010 Filled 00032236 Telecommunications Equipment O Reyes,Juanita 7/18/2016 1 5 1 $42,456.00 $12,566.98 1.00 RegUC0 18 2010 2010 Filled 00032239 Telecommunications Equipment O Brown Mooney,William 7/18/2016 1 5 1 $42,456.00 $12,566.98 1.00 RegUC0 18 2010 2010 Filled 00032241 Telecomm Equipment Operator Daniels,Tiffany A 5/15/2017 1 5 1 $42,456.00 $12,566.98 1.00 RegUC0 18 2010 2010 Filled 00032263 Telecomm Equip Operator ‐ Bili Montero,Marisela J. 2/6/2006 12 8 8 $61,389.00 $18,171.14 1.00 RegUC0 18 2010 2010 Filled 00033628 Telecomm Equipment Operator Fergusson,Amber L 1/26/2015 3 7 2 $49,725.00 $14,718.60 1.00 RegUC0 18 2010 2010 Filled 00033673 Asst Watch Commander Williams,Dione N. 3/25/2002 16 12 0 $78,657.65 $23,282.66 1.00 RegUC0 18 2010 2010 Filled 00074923 Asst Watch Commander Little,Cynthia T 5/4/1992 26 12 0 $80,247.30 $23,753.20 1.00 RegUC0 18 2010 2010 Filled 00085197 Telecomm Equipment Operator Fletcher,Brittney 9/21/2015 2 7 1 $48,303.00 $14,297.69 1.00 RegUC0 18 2010 2010 Vacant 00085557 Telecomm Equipment Operator 0 7 0 $48,303.00 $14,297.69 1.00 RegUC0 18 2010 2010 Filled 00088526 Telecommunications Equipment O Chambers,Domonique C 11/9/2009 8 5 5 $47,044.00 $13,925.02 1.00 RegUC0 18 2010 2010 Filled 00088527 Telecommunications Equipment O Kee,Julius 6/27/2016 1 5 2 $43,603.00 $12,906.49 1.00 RegUC0 18 2010 2010 Vacant 00088528 Telecommunications Equipment O (blank) (blank) 0 5 0 $42,456.00 $12,566.98 1.00 RegUC0 18 2010 2010 Filled 00088529 Telecommunications Equipment O Walker,Anthony R 7/18/2016 1 5 1 $42,456.00 $12,566.98 1.00 RegUC0 18 2010 2010 Filled 00088530 Telecommunications Equipment O Williams,Lynn R 7/18/2011 6 5 2 $43,603.00 $12,906.49 1.00 RegUC0 18 2010 2010 Filled 00088531 Telecomm Equipment Operator Johnson,Erin Diandra 9/5/2017 0 5 1 $42,456.00 $12,566.98 1.00 RegUC0 18 2010 2010 Filled 00088532 Telecommunications Equipment O Thompson,Mya 6/27/2016 1 5 2 $43,603.00 $12,906.49 1.00 RegUC0 18 2010 2010 Filled 00088533 Telecommunications Equipment O Dammons,Desirae 6/27/2016 1 5 2 $43,603.00 $12,906.49 1.00 RegUC0 18 2010 2010 Filled 00088534 Telecomm Equipment Operator Parris,Khalilah B. 12/26/2006 11 5 5 $47,044.00 $13,925.02 1.00 RegUC0 18 2010 2010 Vacant 00088535 Telecommunications Equipment O 0 5 0 $42,456.00 $12,566.98 1.00 RegUC0 18 2010 2010 Filled 00088536 Telecommunications Equipment O Haggins,Rajhnissha 7/11/2016 1 5 1 $42,456.00 $12,566.98 1.00 RegUC0 18 2010 2010 Filled 00088537 Telecommunications Equipment O (blank) (blank) 0 5 0 $42,456.00 $12,566.98 1.00 RegUC0 18 2010 2010 Filled 00088538 Telecommunications Equipment O Wallace,Derrick 9/5/2017 0 5 1 $42,456.00 $12,566.98 1.00 RegUC0 18 2010 2010 Filled 00088542 Telecommunications Equipment O Ifill,Raquel 7/18/2011 6 5 2 $43,603.00 $12,906.49 1.00 RegUC0 18 2010 2010 Filled 00088543 Telecommunications Equipment O Deria,Miriam 6/27/2016 1 5 2 $43,603.00 $12,906.49 1.00 RegUC0 18 2010 2010 Filled 00088544 Telecommunications Equipment O Bailey,Janay 6/27/2016 1 5 2 $43,603.00 $12,906.49 1.00 RegUC0 18 2010 2010 Vacant 00088545 Telecommunications Equipment O 0 5 0 $42,456.00 $12,566.98 1.00 RegUC0 18 2010 2010 Filled 00088546 Telecommunications Equipment O Jefferson,Kimberly L 12/8/2008 9 5 5 $47,044.00 $13,925.02 1.00 RegUC0 18 2010 2010 Filled 00088547 Telecommunications Equipment O Cromer,Raven 6/27/2016 1 5 2 $43,603.00 $12,906.49 1.00 RegUC0 18 2010 2010 Filled 00088619 Asst Watch Commander Johnson,Lauren M 2/12/1998 20 12 0 $75,800.23 $22,436.87 1.00 RegUC0 18 2010 2010 Filled 00088620 Asst Watch Commander Jones,Alexandria A 9/8/2003 14 12 0 $75,355.83 $22,305.33 1.00 RegUC0 18 2010 2010 Filled 00088772 Watch Commander Millard,Karl 10/1/1984 33 13 0 $86,660.00 $25,651.36 1.00 RegUC0 18 2010 2010 Filled 00090671 Watch Commander Miller,Alfreda E 4/28/2015 3 13 0 $86,660.08 $25,651.38 1.00 RegUC0 18 2010 2010 Filled 00090672 Watch Commander Gadsden,Alton T 10/14/1986 31 13 0 $86,819.78 $25,698.65 1.00 RegUC0 18 2010 2010 Filled 00090673 Watch Commander Williams Jr.,Calvin V 12/13/1985 32 13 0 $86,660.08 $25,651.38 1.00 RegUC0 18 2020 2020 Filled 00001893 Dispatcher Fana,Aurelina 6/16/2003 15 10 8 $72,760.00 $21,536.96 1.00 RegUC0 18 2020 2020 Filled 00003243 Dispatcher Bender,Ricky D. 10/15/1995 22 11 8 $77,804.00 $23,029.98 1.00 RegUC0 18 2020 2020 Filled 00004326 Dispatcher Stover,Bertha A 9/30/1996 21 11 8 $77,804.00 $23,029.98 1.00 RegUC0 18 2020 2020 Filled 00004610 Dispatcher Huitz,Ana M 1/26/2015 3 10 3 $63,170.00 $18,698.32 1.00 RegUC0 18 2020 2020 Filled 00004835 Dispatcher Johnson,Cheri L 9/28/1998 19 11 8 $77,804.00 $23,029.98 1.00 RegUC0 18 2020 2020 Filled 00005299 Asst Watch Commander Covington,Latrice R 5/1/1990 28 12 0 $83,168.00 $24,617.73 1.00 RegUC0 18 2020 2020 Filled 00006011 Dispatcher Banks,Jamel A 12/8/2008 9 10 3 $63,170.00 $18,698.32 1.00 RegUC0 18 2020 2020 Filled 00006112 Dispatcher Fair,Jatondra R 1/26/2015 3 10 3 $63,170.00 $18,698.32 1.00 RegUC0 18 2020 2020 Filled 00007009 Dispatcher TEFERA,NEBEYOU T 2/6/2006 12 10 6 $68,924.00 $20,401.50 1.00 RegUC0 18 2020 2020 Filled 00007120 Dispatcher Thompson,Shirayne M 4/12/1999 19 11 8 $77,804.00 $23,029.98 1.00 RegUC0 18 2020 2020 Filled 00007357 Dispatcher Brown,Eric P 7/6/1998 19 11 8 $77,804.00 $23,029.98 1.00 RegUC0 18 2020 2020 Filled 00007934 Dispatcher Velasco,Ana M 9/8/1992 25 11 8 $77,804.00 $23,029.98 1.00 RegUC0 18 2020 2020 Filled 00008119 Dispatcher Vargas,Celia 1/20/1987 31 11 8 $77,804.00 $23,029.98 1.00 RegUC0 18 2020 2020 Filled 00009686 Dispatcher Faltz,Kristen N 6/30/2003 14 10 5 $67,006.00 $19,833.78 1.00 Reg


UC0 18 2020 2020 Filled 00009807 Dispatcher Daniels,Cynthia A 10/6/2003 14 10 8 $72,760.00 $21,536.96 1.00 RegUC0 18 2020 2020 Filled 00011543 Dispatcher Ross,Danielle L 9/14/1998 19 10 8 $72,760.00 $21,536.96 1.00 RegUC0 18 2020 2020 Filled 00012153 Dispatcher Sanford,Virginia G 5/22/2000 18 10 8 $72,760.00 $21,536.96 1.00 RegUC0 18 2020 2020 Filled 00012597 Dispatcher Billingsley,Eugene 5/8/2000 18 10 8 $72,760.00 $21,536.96 1.00 RegUC0 18 2020 2020 Filled 00013925 Dispatcher MURILLO,SEBASTIAN 3/20/2006 12 10 2 $61,252.00 $18,130.59 1.00 RegUC0 18 2020 2020 Filled 00013958 Dispatcher Walston,Deborah M 9/11/1989 28 11 8 $77,804.00 $23,029.98 1.00 RegUC0 18 2020 2020 Filled 00014040 Dispatcher Higgs,Raquel 7/28/2003 14 10 8 $72,760.00 $21,536.96 1.00 RegUC0 18 2020 2020 Filled 00014138 Dispatcher Sampson,Larvenia A 6/16/2003 15 10 8 $72,760.00 $21,536.96 1.00 RegUC0 18 2020 2020 Filled 00014259 Dispatcher Herndon,Delisa L 2/23/2004 14 10 8 $72,760.00 $21,536.96 1.00 RegUC0 18 2020 2020 Filled 00014298 Dispatcher Dayne,Melissa 3/22/1999 19 10 8 $72,760.00 $21,536.96 1.00 RegUC0 18 2020 2020 Filled 00014767 Dispatcher Champion Bey,Taheyyer 7/11/1996 21 11 8 $77,804.00 $23,029.98 1.00 RegUC0 18 2020 2020 Filled 00014944 Dispatcher Adams,Charmisa L 8/7/1996 21 10 8 $72,760.00 $21,536.96 1.00 RegUC0 18 2020 2020 Filled 00015061 Dispatcher Geter,Yolanda T 10/4/2008 9 10 5 $67,006.00 $19,833.78 1.00 RegUC0 18 2020 2020 Filled 00015077 Dispatcher Hernandez,Nury M 7/28/2003 14 10 8 $72,760.00 $21,536.96 1.00 RegUC0 18 2020 2020 Vacant 00017052 Dispatcher 0 11 1 $63,111.00 $18,680.86 1.00 RegUC0 18 2020 2020 Filled 00017061 Dispatcher Williams,Rosyland W 9/30/1996 21 11 7 $75,705.00 $22,408.68 1.00 RegUC0 18 2020 2020 Filled 00017203 Dispatcher Ramsey,Christa J 6/30/2003 14 10 8 $72,760.00 $21,536.96 1.00 RegUC0 18 2020 2020 Filled 00017238 Dispatcher Alexander Wingate,Karen D 11/22/1988 29 11 8 $77,804.00 $23,029.98 1.00 RegUC0 18 2020 2020 Filled 00017301 Dispatcher Bennett,Bianca 5/8/2000 18 10 8 $72,760.00 $21,536.96 1.00 RegUC0 18 2020 2020 Filled 00017533 Dispatcher Hall,JuWanna M 11/5/1990 27 11 8 $77,804.00 $23,029.98 1.00 RegUC0 18 2020 2020 Filled 00017690 Dispatcher Tyson,Theodosia T 7/17/1989 28 10 9 $74,678.00 $22,104.69 1.00 RegUC0 18 2020 2020 Filled 00017704 Dispatcher Morgan,Sharon Y 12/26/1995 22 10 8 $72,760.00 $21,536.96 1.00 RegUC0 18 2020 2020 Filled 00017971 Dispatcher Thurston,Michelle 8/27/1982 35 11 8 $77,804.00 $23,029.98 1.00 RegUC0 18 2020 2020 Filled 00018117 Dispatcher Brown,Sharane H 12/7/1987 30 11 8 $77,804.00 $23,029.98 1.00 RegUC0 18 2020 2020 Filled 00018188 Dispatcher Thompson,Jacqueline 2/24/2004 14 10 8 $72,760.00 $21,536.96 1.00 RegUC0 18 2020 2020 Filled 00018195 Dispatcher Henson,Donnett V 5/8/2000 18 10 8 $72,760.00 $21,536.96 1.00 RegUC0 18 2020 2020 Filled 00018273 Dispatcher Rice Robinson,Gayle E 10/6/1987 30 11 8 $77,804.00 $23,029.98 1.00 RegUC0 18 2020 2020 Filled 00018290 Dispatcher Shields,Michele D 4/22/1991 27 11 8 $77,804.00 $23,029.98 1.00 RegUC0 18 2020 2020 Filled 00018346 Dispatcher Tate,Manuel L 7/23/2007 10 10 2 $61,252.00 $18,130.59 1.00 RegUC0 18 2020 2020 Filled 00018439 Dispatcher Tasker,Teresa L 10/25/1999 18 10 8 $72,760.00 $21,536.96 1.00 RegUC0 18 2020 2020 Filled 00018471 Dispatcher Black,Sherry Jean 8/18/1986 31 11 10 $82,002.00 $24,272.59 1.00 RegUC0 18 2020 2020 Filled 00018570 Dispatcher Perry,Carissa 1/26/2015 3 10 3 $63,170.00 $18,698.32 1.00 RegUC0 18 2020 2020 Filled 00018783 Dispatcher Burrell,Angela D 4/14/2008 10 10 5 $67,006.00 $19,833.78 1.00 RegUC0 18 2020 2020 Filled 00018947 Dispatcher Gaston,Kendel 8/30/1999 18 10 7 $70,842.00 $20,969.23 1.00 RegUC0 18 2020 2020 Filled 00019135 Dispatcher Williams,Tracey P 5/24/1999 19 11 8 $77,804.00 $23,029.98 1.00 RegUC0 18 2020 2020 Filled 00019308 Dispatcher Proctor,Mary J 6/23/1985 33 10 10 $76,596.00 $22,672.42 1.00 RegUC0 18 2020 2020 Filled 00019348 Dispatcher Serpas,Dominga D 12/7/1987 30 11 8 $77,804.00 $23,029.98 1.00 RegUC0 18 2020 2020 Filled 00020804 Dispatcher Johnson,Stewart H 11/22/1991 26 11 8 $77,804.00 $23,029.98 1.00 RegUC0 18 2020 2020 Filled 00021054 Dispatcher Lewis,Bridget M 1/6/1997 21 11 7 $75,705.00 $22,408.68 1.00 RegUC0 18 2020 2020 Filled 00021981 Dispatcher Carr,Jacqueline 8/10/1992 25 10 8 $72,760.00 $21,536.96 1.00 RegUC0 18 2020 2020 Filled 00021987 Dispatcher Freeman,Tyneeka L 4/18/2005 13 10 3 $63,170.00 $18,698.32 1.00 RegUC0 18 2020 2020 Filled 00022297 Dispatcher Bethea,Wanda Y 5/5/1997 21 10 8 $72,760.00 $21,536.96 1.00 RegUC0 18 2020 2020 Filled 00022322 Dispatcher Trent,Iris 3/10/2003 15 10 8 $72,760.00 $21,536.96 1.00 RegUC0 18 2020 2020 Filled 00022338 Dispatcher Tobar,Wilson A 2/6/2006 12 10 3 $63,170.00 $18,698.32 1.00 RegUC0 18 2020 2020 Filled 00022576 Dispatcher Richardson,Anthony F 7/28/2003 14 10 9 $74,678.00 $22,104.69 1.00 RegUC0 18 2020 2020 Filled 00022754 Dispatcher Brooks,Brenda A 5/6/1990 28 11 8 $77,804.00 $23,029.98 1.00 RegUC0 18 2020 2020 Filled 00022757 Dispatcher Marable,Michael M 12/11/1995 22 11 8 $77,804.00 $23,029.98 1.00 Reg


UC0 18 2020 2020 Filled 00022847 Dispatcher Glasker,Keturah T 4/18/2005 13 10 4 $65,088.00 $19,266.05 1.00 RegUC0 18 2020 2020 Vacant 00022863 Dispatcher 0 10 0 $59,334.00 $17,562.86 1.00 RegUC0 18 2020 2020 Filled 00022961 Dispatcher Branch,Katrina L 2/20/1996 22 11 6 $73,606.00 $21,787.38 1.00 RegUC0 18 2020 2020 Filled 00022980 Dispatcher Carter,Nicole 12/17/2001 16 10 8 $72,760.00 $21,536.96 1.00 RegUC0 18 2020 2020 Filled 00023028 Dispatcher Johnson,Victoria M 1/4/1994 24 11 8 $77,804.00 $23,029.98 1.00 RegUC0 18 2020 2020 Filled 00023182 Dispatcher Brown,Crystal L 1/13/1997 21 11 8 $77,804.00 $23,029.98 1.00 RegUC0 18 2020 2020 Filled 00023230 Dispatcher Jones,Keena Y 7/12/1993 24 11 8 $77,804.00 $23,029.98 1.00 RegUC0 18 2020 2020 Filled 00023248 Dispatcher Simms,Swayne 3/15/1999 19 11 8 $77,804.00 $23,029.98 1.00 RegUC0 18 2020 2020 Filled 00023512 Dispatcher Abrha,Nebeyeluel A 2/2/2006 12 10 4 $65,088.00 $19,266.05 1.00 RegUC0 18 2020 2020 Filled 00023795 Dispatcher Jenkins,Kelly 2/3/1997 21 11 8 $77,804.00 $23,029.98 1.00 RegUC0 18 2020 2020 Filled 00024649 Dispatcher Joy,Keisha A 6/30/2003 14 10 7 $70,842.00 $20,969.23 1.00 RegUC0 18 2020 2020 Filled 00024875 Dispatcher Wilder,Briyana L 6/21/2010 8 10 3 $63,170.00 $18,698.32 1.00 RegUC0 18 2020 2020 Filled 00025316 Dispatcher Hunter,Mark C 1/26/2015 3 10 3 $63,170.00 $18,698.32 1.00 RegUC0 18 2020 2020 Filled 00025840 Dispatcher Morris,Carolyn M 1/23/1992 26 11 8 $77,804.00 $23,029.98 1.00 RegUC0 18 2020 2020 Filled 00025851 Dispatcher Taylor,Andrea D 5/27/1997 21 11 8 $77,804.00 $23,029.98 1.00 RegUC0 18 2020 2020 Filled 00025925 Dispatcher King,Kevin M 10/31/1988 29 11 8 $77,804.00 $23,029.98 1.00 RegUC0 18 2020 2020 Filled 00026738 Dispatcher Johnson Stewart,Veronica A 10/26/1987 30 11 10 $82,002.00 $24,272.59 1.00 RegUC0 18 2020 2020 Filled 00026783 Dispatcher Holley,Lenora E 6/17/1992 26 10 8 $72,760.00 $21,536.96 1.00 RegUC0 18 2020 2020 Filled 00026920 Dispatcher Carruth,Wendy M 8/16/1999 18 10 7 $70,842.00 $20,969.23 1.00 RegUC0 18 2020 2020 Filled 00026953 Dispatcher Millard,Ava O 12/21/1987 30 11 8 $77,804.00 $23,029.98 1.00 RegUC0 18 2020 2020 Filled 00026971 Dispatcher Neal Jr.,Hubert V 10/10/1990 27 10 6 $68,924.00 $20,401.50 1.00 RegUC0 18 2020 2020 Filled 00026984 Dispatcher Glenn,Michael C 12/7/1993 24 11 8 $77,804.00 $23,029.98 1.00 RegUC0 18 2020 2020 Filled 00027023 Dispatcher Mccullough Collins,Shondel 3/27/1996 22 10 8 $72,760.00 $21,536.96 1.00 RegUC0 18 2020 2020 Filled 00027062 Dispatcher Steen,Tamika L 7/22/2007 10 10 3 $63,170.00 $18,698.32 1.00 RegUC0 18 2020 2020 Filled 00027260 Dispatcher Fuller,Tiffany K 4/18/2005 13 10 6 $68,924.00 $20,401.50 1.00 RegUC0 18 2020 2020 Filled 00027478 Dispatcher Beatty,Tracy A 4/12/1999 19 11 8 $77,804.00 $23,029.98 1.00 RegUC0 18 2020 2020 Filled 00027648 Dispatcher Nazario,Sylvia Yvette 9/8/1992 25 11 8 $77,804.00 $23,029.98 1.00 RegUC0 18 2020 2020 Filled 00031989 Dispatcher Ross,Evelyn D 11/9/2009 8 10 2 $61,252.00 $18,130.59 1.00 RegUC0 18 2020 2020 Filled 00032014 Dispatcher Anderson,Karen 5/1/2005 13 10 8 $72,760.00 $21,536.96 1.00 RegUC0 18 2020 2020 Filled 00032016 Dispatcher Williams,Devon L 8/4/2008 9 10 6 $68,924.00 $20,401.50 1.00 RegUC0 18 2020 2020 Filled 00032017 Dispatcher Malry,James A 1/26/2015 3 10 3 $63,170.00 $18,698.32 1.00 RegUC0 18 2020 2020 Filled 00032019 Dispatcher Jackson,Trayshelle V 4/18/2005 13 10 4 $65,088.00 $19,266.05 1.00 RegUC0 18 2020 2020 Filled 00032025 Dispatcher Williams,Michelle P 5/16/1993 25 11 8 $77,804.00 $23,029.98 1.00 RegUC0 18 2020 2020 Filled 00032053 Dispatcher Pross,Gregory M 1/26/2015 3 10 3 $63,170.00 $18,698.32 1.00 RegUC0 18 2020 2020 Filled 00032054 Dispatcher Wise,Raynise L 9/6/1994 23 10 8 $72,760.00 $21,536.96 1.00 RegUC0 18 2020 2020 Filled 00032085 Asst Watch Commander Clements,Jacqueline E 5/4/1992 26 12 0 $83,168.00 $24,617.73 1.00 RegUC0 18 2020 2020 Filled 00032242 Dispatcher Morsell,Jennifer M 4/18/2005 13 10 8 $72,760.00 $21,536.96 1.00 RegUC0 18 2020 2020 Filled 00036698 Dispatcher Knox,Debbie Ann 9/29/1986 31 10 10 $76,596.00 $22,672.42 1.00 RegUC0 18 2020 2020 Filled 00069788 OPERATIONS MGR Sullivan,Lajuan N 12/10/1984 33 14 0 $99,659.00 $29,499.06 1.00 RegUC0 18 2020 2020 Filled 00088608 Dispatcher Morris,Erica L 7/24/1994 23 10 6 $68,924.00 $20,401.50 1.00 RegUC0 18 2020 2020 Filled 00088610 Dispatcher Howard,Carla M 4/8/2002 16 10 5 $67,006.00 $19,833.78 1.00 RegUC0 18 2020 2020 Filled 00088612 Dispatcher Oliver,Alice M 6/16/2003 15 10 5 $67,006.00 $19,833.78 1.00 RegUC0 18 2020 2020 Filled 00088613 Dispatcher Abdul‐Wahid,Jarita L 7/23/2007 10 10 3 $63,170.00 $18,698.32 1.00 RegUC0 18 2020 2020 Filled 00088614 Dispatcher Scott,Deonica S 8/22/2005 12 10 3 $63,170.00 $18,698.32 1.00 RegUC0 18 2020 2020 Filled 00088615 Dispatcher Jones,Shannon 6/16/2003 15 10 5 $67,006.00 $19,833.78 1.00 RegUC0 18 2020 2020 Filled 00088616 Dispatcher Darby,Alita B 9/15/1997 20 10 5 $67,006.00 $19,833.78 1.00 RegUC0 18 2020 2020 Filled 00088617 Dispatcher Young,Tiffani N 4/4/2005 13 10 4 $65,088.00 $19,266.05 1.00 RegUC0 18 2020 2020 Filled 00088773 OPERATIONS MGR Washington,Edward K 8/8/1994 23 14 0 $99,658.68 $29,498.97 1.00 Reg


UC0 18 2040 2040 Filled 00088541 Training Specialist King,Marcia K 9/5/1995 22 9 10 $65,709.00 $19,449.86 1.00 RegUC0 18 2040 2040 Filled 00088551 Quality Assurance Specialist Creamer,Tammie N 5/27/1997 21 13 4 $88,841.00 $26,296.94 1.00 RegUC0 18 2040 2040 Filled 00088552 Chief of Professional Standard Duff,Judith 4/18/2016 2 14 0 $109,624.54 $32,448.86 1.00 RegUC0 18 2040 2040 Filled 00088705 Quality Assurance Specialist Gilbert,Tracye 5/23/2016 2 13 2 $83,647.00 $24,759.51 1.00 RegUC0 18 2040 2040 Filled 00092109 Training and Organizational De Hott,Marsha A 8/25/2014 3 13 4 $88,841.00 $26,296.94 1.00 RegUC0 18 2040 2040 Filled 00092110 Training and Organizational De Scott,Robin R 5/5/2003 15 13 1 $81,050.00 $23,990.80 1.00 RegUC0 18 2040 2040 Filled 00092111 Training and Organizational De Hollins,Marlene S 5/27/1997 21 13 4 $88,841.00 $26,296.94 1.00 RegUC0 18 3020 3020 Filled 00001009 Customer Service Rep. Phillips,Barbara 9/6/2016 1 6 1 $38,128.00 $11,285.89 1.00 TermUC0 18 3020 3020 Filled 00002187 311 Operations Team Leader Pierce,Linda D 9/8/1992 25 9 10 $65,709.00 $19,449.86 1.00 RegUC0 18 3020 3020 Filled 00003707 Customer Service Rep. Sasagawa Coleman,Sumie 10/21/2002 15 7 10 $55,462.00 $16,416.75 1.00 RegUC0 18 3020 3020 Filled 00005933 Customer Service Rep. Carr,Shannon 6/27/2011 6 6 4 $42,115.00 $12,466.04 1.00 RegUC0 18 3020 3020 Filled 00007411 Call Center Operations Supervi WALKER JR,MARCELLUS C. 7/23/2007 10 12 0 $75,355.83 $22,305.33 1.00 RegUC0 18 3020 3020 Filled 00008524 Customer Service Rep. Scott,Tamica M 7/23/2007 10 6 7 $46,102.00 $13,646.19 1.00 RegUC0 18 3020 3020 Filled 00009169 Customer Service Rep. Epps,Nancy L 1/6/1980 38 7 10 $55,462.00 $16,416.75 1.00 RegUC0 18 3020 3020 Filled 00012941 Customer Service Rep. Peters,Doretha 7/1/1980 37 8 10 $59,701.00 $17,671.50 1.00 RegUC0 18 3020 3020 Filled 00014211 Customer Service Rep. Nelson,Michael L. 8/21/2011 6 6 3 $40,786.00 $12,072.66 1.00 RegUC0 18 3020 3020 Filled 00014268 Customer Service Rep. Eccles,Charmaine W 12/12/2016 1 6 1 $38,128.00 $11,285.89 1.00 TermUC0 18 3020 3020 Filled 00019387 Customer Service Rep. Marshall,Zarnita L 1/4/2010 8 6 5 $43,444.00 $12,859.42 1.00 RegUC0 18 3020 3020 Filled 00021559 Customer Service Rep. Herring,Kiara M 9/6/2016 1 6 1 $38,128.00 $11,285.89 1.00 TermUC0 18 3020 3020 Filled 00023180 Customer Service Rep. Zanelli,Juan‐Martin C. 12/26/2006 11 6 7 $46,102.00 $13,646.19 1.00 RegUC0 18 3020 3020 Filled 00023887 Customer Service Rep. Mccracken,Shavon 1/29/2001 17 8 10 $59,701.00 $17,671.50 1.00 RegUC0 18 3020 3020 Filled 00026651 Customer Service Rep. Williams,Cynthia R 11/4/2002 15 7 9 $53,994.00 $15,982.22 1.00 RegUC0 18 3020 3020 Filled 00031983 311 Operations Team Leader Zackery,Shadonna M 6/22/1994 24 9 7 $60,819.00 $18,002.42 1.00 RegUC0 18 3020 3020 Filled 00031984 311 Operations Team Leader Lawson,Darlene 4/8/2002 16 9 7 $60,819.00 $18,002.42 1.00 RegUC0 18 3020 3020 Filled 00032058 Customer Service Rep. Cruz,Stephanie 11/27/2017 0 6 1 $38,128.00 $11,285.89 1.00 TermUC0 18 3020 3020 Filled 00032068 Customer Service Rep. Williams,Sabrina F 11/13/2007 10 6 8 $47,431.00 $14,039.58 1.00 RegUC0 18 3020 3020 Filled 00032069 Customer Service Rep. Morris,Anjel 7/11/2016 1 6 2 $39,457.00 $11,679.27 1.00 TermUC0 18 3020 3020 Vacant 00032212 Customer Service Rep. 0 7 1 $39,063.00 $11,562.65 0.80 RegUC0 18 3020 3020 Filled 00045518 Customer Service Rep. Blanks,George 11/13/2017 0 6 1 $38,128.00 $11,285.89 1.00 TermUC0 18 3020 3020 Filled 00045523 Customer Service Rep. Pittman‐Brice,Sharron M 3/17/2008 10 7 6 $49,590.00 $14,678.64 1.00 RegUC0 18 3020 3020 Filled 00046844 Customer Service Rep. Quigley Jr.,Walter D 9/6/2016 1 6 1 $38,128.00 $11,285.89 1.00 TermUC0 18 3020 3020 Filled 00047370 Customer Service Rep. Nevels,Cynthia 7/18/2011 6 6 5 $43,444.00 $12,859.42 1.00 RegUC0 18 3020 3020 Filled 00047372 Customer Service Rep. Middleton,Tearsha 9/6/2016 1 6 1 $38,128.00 $11,285.89 1.00 TermUC0 18 3020 3020 Filled 00047375 Customer Service Rep. Washington,Janice Marie 3/31/2008 10 7 6 $49,590.00 $14,678.64 1.00 RegUC0 18 3020 3020 Filled 00047376 Customer Service Specialist Cureton,Mary A 9/6/1988 29 9 8 $62,449.00 $18,484.90 1.00 RegUC0 18 3020 3020 Filled 00047377 Customer Service Specialist Curley,Phyllis 2/1/1999 19 9 8 $62,449.00 $18,484.90 1.00 RegUC0 18 3020 3020 Filled 00047378 Customer Service Specialist Scruggs,Janie L 2/28/1990 28 9 10 $65,709.00 $19,449.86 1.00 RegUC0 18 3020 3020 Filled 00047413 Customer Service Specialist Hawkins,Akime E 4/18/2005 13 9 7 $60,819.00 $18,002.42 1.00 RegUC0 18 3020 3020 Filled 00047414 Customer Service Specialist McNeill,Toye R 11/13/2001 16 9 7 $60,819.00 $18,002.42 1.00 RegUC0 18 3020 3020 Filled 00047415 Customer Service Specialist Wash III,John 1/8/2002 16 9 8 $62,449.00 $18,484.90 1.00 RegUC0 18 3020 3020 Filled 00047416 Customer Service Rep. Williams,Ebony A 12/8/2008 9 6 6 $44,773.00 $13,252.81 1.00 RegUC0 18 3020 3020 Filled 00047417 Customer Service Specialist Chavarria Guzman,Nancy 4/7/2003 15 9 7 $60,819.00 $18,002.42 1.00 RegUC0 18 3020 3020 Filled 00050958 Customer Service Rep. Best,Laverne 6/12/2006 12 6 7 $46,102.00 $13,646.19 1.00 RegUC0 18 3020 3020 Filled 00050959 Customer Service Rep. Green,Thearl R 6/12/2006 12 6 7 $46,102.00 $13,646.19 1.00 RegUC0 18 3020 3020 Filled 00051081 Customer Service Rep. Smalley,Colandria A. 9/6/2016 1 6 1 $38,128.00 $11,285.89 1.00 TermUC0 18 3020 3020 Filled 00051082 Customer Service Rep. Hailstorks,Amanda T 12/8/2008 9 6 6 $44,773.00 $13,252.81 1.00 RegUC0 18 3020 3020 Filled 00051114 Customer Service Rep. Garnett,India A 10/31/2008 9 6 6 $44,773.00 $13,252.81 1.00 RegUC0 18 3020 3020 Filled 00051149 Customer Service Rep. Watson,Ikeisha S 10/26/2009 8 6 6 $44,773.00 $13,252.81 1.00 RegUC0 18 3020 3020 Vacant 00070725 Customer Service Rep. 0 6 0 $38,128.00 $11,285.89 1.00 RegUC0 18 3020 3020 Filled 00073021 Customer Service Rep. Marrow,Vanessa O 10/7/1989 28 7 9 $53,994.00 $15,982.22 1.00 RegUC0 18 3020 3020 Filled 00073022 Customer Service Rep. Fogg,Dion A. 9/26/2010 7 6 7 $46,102.00 $13,646.19 1.00 Reg


UC0 18 3020 3020 Filled 00073023 Customer Service Rep. Young,Kieola 9/6/2016 1 6 1 $38,128.00 $11,285.89 1.00 TermUC0 18 3020 3020 Filled 00073314 Customer Service Rep. Maichew,Melaku M 9/26/2010 7 6 7 $46,102.00 $13,646.19 1.00 RegUC0 18 3020 3020 Filled 00073315 Customer Service Rep. Atkinson,Lisa R 9/26/2010 7 6 10 $50,089.00 $14,826.34 1.00 RegUC0 18 3020 3020 Filled 00073316 Customer Service Rep. Woody,Gerald L 7/23/2007 10 6 10 $50,089.00 $14,826.34 1.00 RegUC0 18 3020 3020 Filled 00073317 Customer Service Rep. POPE,NICOLE R 9/26/2010 7 6 10 $50,089.00 $14,826.34 1.00 RegUC0 18 3020 3020 Filled 00073318 Customer Service Rep. Dolmo,Diana B 9/26/2010 7 6 10 $50,089.00 $14,826.34 1.00 RegUC0 18 3020 3020 Filled 00073320 Customer Service Rep. Jones,Valerie L 7/31/2010 7 6 6 $44,773.00 $13,252.81 1.00 RegUC0 18 3020 3020 Filled 00073578 Customer Service Rep. Perkins,Angie Marie 7/19/2010 7 6 6 $44,773.00 $13,252.81 1.00 RegUC0 18 3020 3020 Filled 00073679 Customer Service Rep. Norfleet,Rochele Z 9/6/2016 1 6 1 $38,128.00 $11,285.89 1.00 TermUC0 18 3020 3020 Filled 00073681 Customer Service Rep. Stevenson,Blair 9/6/2016 1 6 1 $38,128.00 $11,285.89 1.00 TermUC0 18 3020 3020 Filled 00073682 Customer Service Rep. Clark,Ronieka 9/6/2016 1 6 1 $38,128.00 $11,285.89 1.00 TermUC0 18 3020 3020 Vacant 00073683 Customer Service Rep. 0 6 0 $38,128.00 $11,285.89 1.00 RegUC0 18 3020 3020 Filled 00073685 Customer Service Rep. Bragg,Priscilla A. 12/29/2014 3 6 2 $39,457.00 $11,679.27 1.00 RegUC0 18 3020 3020 Filled 00073687 Customer Service Rep. Brown,Bessel R 6/27/2011 6 6 4 $42,115.00 $12,466.04 1.00 RegUC0 18 3020 3020 Filled 00077736 Customer Service Rep. Carr,Doreen Y 11/1/2004 13 8 10 $59,701.00 $17,671.50 1.00 RegUC0 18 3020 3020 Filled 00077738 Customer Service Rep. DULITSKAYA,MARIAM 5/2/2005 13 8 10 $59,701.00 $17,671.50 1.00 RegUC0 18 3020 3020 Filled 00077740 Customer Service Rep. Lee,Jungja K 1/26/2004 14 8 10 $59,701.00 $17,671.50 1.00 RegUC0 18 3020 3020 Filled 00077741 Customer Service Rep. Young,Courtney N 9/18/2017 0 6 1 $38,128.00 $11,285.89 1.00 TermUC0 18 3020 3020 Filled 00073687 Customer Service Rep. Sarwar,Spozmai 1/12/2005 13 8 10 $59,701.00 $17,671.50 1.00 Reg


Agency Vendor Ordered Date Description Requester Name Amount Paid

1 UC0Capital Services & Supplies (SBE Certified Contractor)

LSZX2174812201609/21/16 TAPE,TRANS,6PK WDISP,CR - CREDIT James Roberts (46.47)$

2 UC0 Amazon 10/03/16 HP 950-951 XL Four Pack - Black & Color Inkjet Ink Set & Shipping Tim Ramlogan 602.63$


LSZX2174812201610/03/16 Round Conference Table Kelly Brown 1,195.00$

4 UC0 FedEx 10/03/16 Shipping - HR, Personnel Matter Yvonne McManus 7.40$

5 UC0 Comcast 10/03/16 Account #09529 410913-02-6 (September 2016 Billing) Teddy Kavaleri 23.02$

6 UC0 Comcast 10/03/16 Account #09529 406618-02-8 (September 2016 Billing) Teddy Kavaleri 9.23$


LSZX2174812201610/03/16 119626-24hr, Sip & Flip Aluminum Bottle - 24oz, 124527, Uptown Leather Journal & Shipping Wanda Gattison 4,568.75$

8 UC0 RESPOND & RESCUE SAFETY TRAINING 10/03/16RESPOND & RESCUE SAFETY TRAINING

OUC CPR AED 9.29.16 Invoice #000031

Judy Duff 195.00$

9 UC0 The Escape Lounge on H Street 10/05/16 Escape the Oval Office for 25 people, Lounge Rental Wanda Gattison 2,290.00$




LSZX2174812201610/12/16 Office Supplies Judy Duff 2,111.47$

13 UC0LINK Strategic Partners

(SBE Certified Contractor) LSZR95582032019

10/13/16 Final Edits to OUC 311 PSA Wanda Gattison 490.00$

14 UC0 Amazon 10/14/16 Seagate Savvio 10K.5 900 GB 10000 RPM SAS 6-Gb/S 64MB Cache 2.5-Inch Internal Bare Drive (ST9900805SS) Shipping & Handling Selena MacArthur 153.24$

15 UC0 FedEx 10/17/16

Shipping - 1.) FEDEX USAIRBILL #8094 0672 1565, The purpose of this email is to provide justification for document delivery services to John McConnell of the Charles County Government from the OUC. Mr. McConnell, a stakeholder

member of the region’s COG 911 Director’s subcommittee, sent an original copy of a time sensitive and highly confidential document to Director Holmes, also a stakeholder member of the subcommittee, for her signature. The original document was signed by the director and needed to be returned via FEDex to ensure expedited and priority

delivery

Kelly Brown 5.55$

Office of Unified Communications 2720 Martin Luther King Jr. Ave. SE

Washington, DC 20032P/Card Transaction FY 2017

1 of 8 PCard Trans.Log - FY17




16 UC0 RESPOND & RESCUE SAFETY TRAINING 10/17/16RESPOND & RESCUE SAFETY TRAINING

OUC CPR AED. 10.11.16 Invoice #000033

Judy Duff 195.00$

17 UC0 LANDS' END BUSINESS OUTFITTERS 10/13/16WR CS 3Q CVC BROADCLOTH Logo #1485669W, WR CS 3Q CVC BROADCLOTH Logo #1485669W, WR CS 3Q

CVC BROADCLOTH Logo #1481083W, WR CS 3Q CVC BROADCLOTH Logo #1481083W & WR CS 3Q CVC BROADCLOTH Monogrammed

Kelly Brown 479.95$

18 UC0 Amazon 10/14/16 Oklahoma Sound 70-MY Portable Presentation Lectern, 20" Length x 18-1/4" Width x 48-1/2" Height, Mahogany, Shipping & Handling Javier Mascorro 172.83$





19 UC0 Shred-it 10/17/16 Paper Shredding Services for September 29, 2016, Fuel Kelly Brown 134.78$

20 UC0 OneReach LLC 10/18/16 Professional Service Hours Brittany Galloway 600.00$

21 UC0 Spectrum Corporation 10/19/16 Spectrum Wallboard Ethernet Adapter, Ground Freight Zahid Chohan 880.00$

22 UC0 Amazon 10/20/16 SEAGATE ST9300605SS Savvio 300GB 10000 RPM SAS 6.0Gb/s 64MB cache 2.5 internal hard drive (Bare Drive) Selena MacArthur 99.94$

23 UC0 APCO International 10/25/16 Online CTO Instructors Course Marsha Hott 489.00$


LSZX2174812201610/25/16 Cha-Cha 42" Round Sitting Trumpet Base, OfficeSource armless Stackable Side Chair w/Chrome Frame & Installation James Roberts 3,889.60$

25 UC0 Amazon 10/25/16 Gardner Bender GSW-18 Medium Duty Toggle Switch 8A 125V DC / 10A 125V AC, Single Pole Single Throw, ON-OFF(includes faceplate), Stripped 6-Inch Leads Tim Ramlogan 45.92$

26 UC0Ad Box Agency

(SBE Certified Contractor) LSDZ46764092018

10/26/16 311 Business Card Magnets, 311 Big Grocery Bags, red with white imprint, 311 Grip Stylus Pens & Shipping Wanda Gattison 4,050.00$

27 UC0 Amazon 10/26/16 14.9CUFT Helium Kit Wanda Gattison 52.99$

28 UC0 Amazon 10/26/16 Foil Balloon Weight (pk of 12), Latex balloons (100 count), Curling Ribbon, Latex balloons (100 count) & Latex balloons(72 count) Wanda Gattison 51.53$

29 UC0 AffordableButtons.com 10/26/16 Custom UCC 10 Year Anniversary Buttons, Artwork & Shipping Wanda Gattison 207.00$

30 UC0 APCO International 10/27/16 2017 APCO Membership Dues Wanda Gattison 2,304.00$

31 UC0 Amazon 10/27/16 Seagate Savvio 10K.5 900 GB 10000 RPM SAS 6-Gb/S 64MB Cache 2.5-Inch Internal Bare Drive (ST9900805SS) Shipping & Handling - RETURNED - CREDIT Selena MacArthur (131.00)$

32 UC0Ad Box Agency


10/31/16

Smiley Guy Mobile Device Holder- one color imprint Colors Available - Red, White, Yellow and Blue, Size : 4-1/4"w x 3-3/4"h x 3-1/4"d, Imprint Area : 1" dia. across belly, Sticky Note Pads - 4" X 3" 25 Sheets, Stickers - 3"x5" with Full Color or three color imprint, Facebook 32"x 48" Photo Prop Signage, 12"x18" Easel Table Top Signage, 24"x 36" Easel Sign

& Shipping Charge

Wanda Gattison 2,225.00$

33 UC0 Comcast 10/31/16 Account #09529 406618-02-8 (October 2016 Billing) Teddy Kavaleri 9.23$

34 UC0 Comcast 10/31/16 Account #09529 410913-02-6 (October 2016 Billing) Teddy Kavaleri 23.02$





35 UC0 D.C. Labor Law Poster Service 10/31/16 Complete Set(s) of 2017 State & Federal Posters, 11% Discount by November 11 Yvonne McManus 79.50$

36 UC0 HOMEWOOD SUITES BY HILTON 10/27/16 HOMEWOOD SUITES BY HILTON - Hotel for Karima Holmes - Kansas City, MO - October 24, 2016 to October 27, 2016. Karima Holmes 439.71$





37 UC0 Thomson Reuters - West 11/02/16 Subscription Yvonne McManus 229.50$

38 UC0DIGIDOC, Inc. T/A Document Managers

(SBE Certified Contractor) LSDR69359112018

11/02/16 Plantronics Y-Splitter Adapter, HW261N Over-Head 2 Ear, HW251N Over-Head 1 Ear & Shipping Tim Ramlogan 2,463.42$


LSZX2174812201611/03/16 RECYCLED PAPER 20# 8.5X11 James Roberts 770.00$

40 UC0 Amazon 11/08/16

30 of: iPhone 6S Case, VRS Design [New High Pro Shield][Steel Silver] - [Military Grade Protection][Slim Fit] For Apple iPhone 6S 4.7, 6 of: Spigen Rugged Armor Galaxy S6 Case with Resilient Shock Absorption and Carbon Fiber Design

for Galaxy S6 2015 - Black & Shipping & Handling Brittany Galloway 558.98$

41 UC0 Aerosol Monitoring & Analysis, Inc. 11/09/16 Environmental, Health & Safety - Professional Services Through October 31, 2016 Kip Ross 2,475.00$


LSZX2174812201611/10/16 RECYCLED PAPER 20# 8.5X11 James Roberts 4,200.00$

43 UC0 Haines 11/15/16 12 Month Lease Service from 12/01/2016 Directory - Annual Rate Jeffrey Wobbleton 2,001.50$

44 UC0 Amazon 11/15/16 2 of: Mda100 Selena MacArthur 113.44$

45 UC0 Amazon 11/15/16 2 of: Plantronics Cable Assy 3.5 Mm Right Angle Plug with qd Selena MacArthur 31.44$


LSZX2174812201611/17/16 Office Supplies Beatriz Ortega 98.03$

47 UC0 Blankslate 11/18/16 Popville Blog Prime Display, Run Date 11-18-2016 thru 11-25-2016, 100,000 impressions & Consulting Wanda Gattison 1,600.00$

48 UC0 NENA 11/28/16 911GTW 2017 ENP Registration - Karima Holmes Discount (GTWEarlyENP) Karima Holmes 365.00$

49 UC0 Amazon 11/29/16 1 of: DayMinder Monthly Planner 2017, 8-1/2 x 11", Traditional, Color Selected For You May Vary (GC470-10) Karima Holmes 23.09$

50 UC0 Comcast 11/29/16 Account #09529 410913-02-6 (November 2016 Billing) Teddy Kavaleri 23.02$

51 UC0 Comcast 11/29/16 Account #09529 406618-02-8 (November 2016 Billing) Teddy Kavaleri 9.23$

52 UC0 Upco Lock & Safe Service 11/29/16Open Stuck door

Drill Open IC core on doorFurnish and install (1) Medeco Mortise cylinder e-eky to match current key

Tim Ramlogan 405.00$





53 UC0 IAED 11/29/16 Certification/Retesting - Invoice #SIN005753 Judy Duff 60.00$


LSZX2174812201611/30/16 Verbatim 256GB Store'n' Go External SSD, 64GB USB 3.0 DATATRAVELER 120MB/R 45MB/W Javier Mascorro 570.10$





55 UC0 Amazon 12/01/16

, ppiPhone 6S Plus 5.5" - Blue, 20 of: Samsung Galaxy S6 Case , MPERO FUSION M Dual Layered Silicone

Polycarbonate Soft Non Slip Textured Mesh Case for Galaxy S6 [Perfect Fit & Precise Port Cut Outs] - Black & Shipping

Brittany Galloway 89.37$

56 UC0 Amazon 12/01/16

10 of: iPhone 7 6S 6 Screen Protector, (3 Pack) Abestbox 9H HD Premium Tempered Glass for iPhone7/ 6s/ 6 (4.7 inch), Ultra Thin (0.26mm), 99.9% Light Transmission, Most Durable, 10 of: [3 Pack] Galaxy S6 Screen

Protector, MaxTeck 0.26mm 9H Anti-Bubble Tempered Shatterproof Glass Screen Protector Film for Samsung Galaxy S6 [NOT Support SamSung S6 Edge], 1 of: Avery Easy Peel Address Labels for Laser Printers, 1 x 2.625 Inches,

White, Pack of 750 (5260) & ShippingBrittany Galloway 170.37$


LSZX2174812201612/02/16 48" ROUND CONFERENCE TABLE - $1,195.00 - Comments: 35% RESTOCKING FEE

RETURNED - CREDIT Kelly Brown (776.75)$


LSZX2174812201612/06/16 60" ROUND TABLE, SPECIAL ORDER, Office Furniture Installation & Shipping James Roberts 2,185.00$

59 UC0 Class Marker 12/07/16 Professional Plan #2 annual subscription Judy Duff 792.00$


LSZX2174812201612/07/16 Pro I Commercial Microwave Oven, 1200 Watts, James Roberts 1,389.00$


LSZX2174812201612/09/16 Vulcan Model No. 36S‐6B Endurance™ Restau, Office Furniture Installation & Shipping James Roberts 4,949.00$

62 UC0Executive Contractors LLC (SBE Certified Contractor)

LSDR5459310201812/12/16 Landscaping Services Tim Ramlogan 2,480.00$

63 UC0Senoda Inc.

(SBE Certified Contractor) LS48404092019

12/12/16 Business Cards - Angelo Westfield ( 500 count) Wanda Gattison 112.00$

64 UC0 NENA 12/12/16 Group Membership Dues FY 2017 Kip Ross 1,500.00$

65 UC0 Amazon 12/15/16

10 of: [3 Pack] Galaxy S6 Screen Protector, MaxTeck 0.26mm 9H Anti-Bubble Tempered Shatterproof Glass Screen Protector Film for Samsung Galaxy S6 [NOT Support SamSung S6 Edge], 1 of: iPhone 7 6S 6 Screen Protector, (3 Pack) Abestbox 9H HD Premium Tempered Glass for iPhone7/ 6s/ 6 (4.7 inch), Ultra Thin (0.26mm), 99.9% Light

Transmission, Most Durable - RefundBrittany Galloway (81.60)$


LSZX1748112201912/27/16 FILTER,MONTR,ANTIGL,19W, FILTER,ANTIGLARE,24",16:9, TONER,801C,CX410/510,CN,

TONER,801M,CX410/510,MG & ONER,801Y,CX410/510,YL Javier Mascorro 839.91$

67 UC0Sabour Construction Group, LLC.

(SBE Certified Contractor) LSDZR17493052019

12/28/16 Receptacles in room 244 at PSCC needs to be check for voltage and correct wiring, Three of the receptacles has a reverse Hot Neutral reading on the outlets & Need to reverse the Hot and neutral wire on the three receptacles. Tim Ramlogan 500.00$

68 UC0 Amazon 01/05/17 1 of: mophie Battery Case for Apple iPhone 7 - Black Brittany Galloway 106.35$



01/05/17 · Install two circuits to feed the two quad junction boxes in the middle of the floor, Install total of 4 receptacles, 2 Junction boxes, 2 quad receptacle cover plates & Test and verify voltage to the new installed receptacles. Tim Ramlogan 2,500.00$





70 UC0 Shred-it 01/06/17 Paper Shredding Services Kelly Brown 136.04$

71 UC0 Comcast 01/06/17 Account #09529 410913-02-6 (December 2016 Billing) Teddy Kavaleri 23.02$

72 UC0 Comcast 01/06/17 Account #09529 406618-02-8 (December 2016 Billing) Teddy Kavaleri 9.23$


LSZX1748112201901/06/17 CALENDAR,DSK PD/WALL,BK & Varidesk Height-Adj. Standing Pro Plus Desk 3 Kelly Brown &

Yolanda Taylor-Weems 557.49$

74 UC0Digidoc Inc. dba Document Managers


01/09/17 P10 Headset Adapter Javier Mascorro 1,708.95$



01/10/17 Install two circuits to feed the two quad junction boxes in the middle on the floor, Install total of 6 receptacles, 3 quad receptacle cover plates & Troubleshoot 6 receptacles that has no power going to them in the Training Room at PSCC. Tim Ramlogan 2,500.00$

76 UC0 OAI 01/11/17 Job # 010517 KD & disposal of 11 stations Solomom Tadesse 1,600.00$


LSZX1748112201901/11/17 Office Supplies Maria Miranda 460.44$

78 UC0 Amazon 01/12/17 1 of: Bose SoundDock XT Speaker (White/Dark Gray) & 1 of: AmazonBasics Lightning Dock Clock Radio Brittany Galloway 220.16$

79 UC0 IAED 01/12/17 EMD: Deita Harris 1040853 Judy Duff 15.00$


LSZX1748112201901/18/17 SPEAKERS,S-150 USB 2.0,BK Brittany Galloway 379.80$

81 UC0Digidoc Inc. dba Document Managers


01/18/17 HW261N Over-Head 2 Ear, HW251N Over-Head 1 Ear & Shipping Tim Ramlogan 3,727.63$

82 UC0Executive Contractors LLC (SBE Certified Contractor)

LSDR5459310201801/19/17 Louver Vent Panel Installation Solomom Tadesse 475.00$

83 UC0Morgans, Inc., T/A Jimmie Muscatellos

(SBE Certified Contractor) LZX18399062018

1/19/2017 UniformsJames Roberts

3,289.60$



1 UC0 Positive Promotions 09/19/17 Elite Pen Set & Shipping & Handling Wanda Gattison 791.18$

2 UC0 Amazon 09/19/17 Gold Round Metallic Mardi Grad Beads & Orange Round Metallic Mardi Grad Beads Wanda Gattison 54.59$

3 UC0 CSWeek.com 09/19/17Latex Balloons 5 orange, 5 yellow, 5 white. $6.95 / pkg. of 15, Banner 2 feet x 6 feet. $22.95 / ea. Details…, Scratch

Off Cards Add extra fun with scratchers. $19.95 / pkg. of 2 & Handling & Shipping

Wanda Gattison 154.35$

4 UC0 NENA 09/18/17 Webinar - Locating Wireless Callers - Karima Holmes Karima Holmes 50.00$

5 UC0 Southwest Airlines 10/04/17 Karima Holmes - Airfare to FT. Myers, FL - October 23 to October 26, 2017 - NASNA 2017 Fall Meeting Karima Holmes 376.96$

6 UC0 NASNA 10/04/17 Meeting Fees:Meeting Fee Fall 2017 - Fee for the meetings in Fort Myers, FL October 23 & 26, 2017 Karima Holmes 275.00$

7 UC0 Amazon 10/06/17 1 of: Antibacterial Gym Wipes, Unscented, 700/Bucket (2ct.) & Shipping & Handling James Roberts 82.00$


LSZX1748112201910/06/17 SHREDDER,STCKNSHRDT500,BK, OIL,SHREDDER,16 OZ & BAG,SHREDDER,5000SRS,25BX Lajuan Sullivan 2,037.95$

9 UC0 Cloudinary 10/11/17 Cloudinary Monthly Advanced Extra Storage Plan from 2017-10-07 until 2017-11-06 Teddy Kavaleri 549.00$

10 UC0 SurveyMonkey 10/11/17 Advantage Annual Plan (Team), Advantage Annual Plan Additional Seat (Team)(Comp) & Audience Credits Arrelle Anderson 408.00$

11 UC0 Southwest Airlines 10/11/17 Karima Holmes - Airfare to FT. Myers, FL - October 23 to October 26, 2017 - NASNA 2017 Fall Meeting - paid the difference in flight costs when flight arrangements are adjusted. Karima Holmes 53.99$


LSZX1748112201910/13/17 Office Supplies Dionne Hayes 161.97$

13 UC0 FedEx 10/13/17

Shipping - FEDEX USAIRBILL #787730156189 & 787730156189 - OUC Radio Shop used the FEDEX Account to mail (1) Mobile Radio Installation kit, and (1) MDC Docking Station to the vendor SEAGRAVE. FEDEX USAIRBILL

#787730241980 & 787730241991 - OUC Radio Shop used the FEDEX Account to mail (1) Mobile Radio Installation kit, and (1) MDC Docking Station to the vendor PRECISION INSTALLATIONS, INC.

Stephen Matthews 131.48$


LSZX1748112201910/16/17 Office Supplies Yolanda Taylor-Weems 118.62$

15 UC0 Cloudinary 10/10/17 The $1.00 charge was pre-authorized in order to verify our credit card details by the credit card system Teddy Kavaleri 1.00$







16 UC0 Cloudinary 10/10/17 The $-1.00 credit was made to reverse the transaction - Credit Teddy Kavaleri (1.00)$

17 UC0 GRAND HOTEL & SPA 10/13/17 Judy Duff - Hotel - Ocean City,MD - October 18, 2017 to October 20, 2017 - Mid Eastern APCO Chapter Fall Conference Judy Duff 419.90$







20 UC0 Comcast 10/18/17 Account #8299 70 001 5057308 (October 2017 Billing) Teddy Kavaleri 44.94$

21 UC0 Comcast 10/18/17 Account #8299 70 001 4998437 (October 2017 Billing) Teddy Kavaleri 35.43$


LSZX1748112201910/18/17 Office Supplies Beatriz Ortega 489.88$


LSZX1748112201910/18/17 Helium tank w/ balloons Wanda Gattison 110.00$

24 UC0 Amazon 10/19/17 Autumn Scarecrow Stakes, 4ct. - Shipping Wanda Gattison 33.41$

25 UC0 Amazon 10/19/17 UTZ Halloween Mini Cheese Balls, 60ct. Wanda Gattison 71.92$

26 UC0 Amazon 10/19/17 Helium Tank Wanda Gattison 48.99$





31 UC0 Amazon 10/19/17 Halloween Directional Sign Wanda Gattison 10.40$

32 UC0 Amazon 10/19/17 Straw Bale, 2ct. Wanda Gattison 119.80$

33 UC0 Amazon 10/19/17

Halloween Ballons, 50ct., Halloween Ghost Balloons, 48ct., Cemetery Halloween Signs, 3ct., Welch's Fruit Snacks, 80ct., Skittles + Starburst, 90ct., Wicker Baskets, 3ct., Boy & Girl Scarecrow + Baskets, 2ct., AA Batteries, 48ct.,

Orange Gumballs, Chocolate Variety Mix, Assorted Mix Fall Leaves, Zombie Hands Door Cover, Spooky Hanging Bats,6ct., Command Hooks, 18ct., Halloween Plastic Spiders, 200ct., Nestle Candy Mix, Black Plastic Tablecloths, 4ct.,

Orange Plastic Tablecloths, 4ct., Black Gumballs & Shipping


34 UC0 Amazon 10/19/17 Gumballs, Chocolate Variety Mix, Assorted Mix Fall Leaves, Zombie Hands Door Cover, Spooky Hanging Bats, 6ct., Command Hooks, 18ct., Halloween Plastic Spiders, 200ct., Nestle Candy Mix, Black Plastic Tablecloths, 4ct., Orange

Plastic Tablecloths, 4ct., Black Gumballs & ShippingWanda Gattison 35.16$





35 UC0 Amazon 10/19/17 Halloween Candies Wanda Gattison 17.58$

36 UC0 Home Depot 10/19/17Home Accents Holiday - 16in. Blow Mold Jack-O-Latern Scare Face, 12in. Blow Mold Jack-O-Latern with Evil Eyes, 72in. Scarecrow Stake Assorted, 72in. Scarecrow Stake Assorted, 72in. Scarecrow Stake Assorted, 5in. Inflatable

Outdoor Pumpkin with Witch Hat, 5ft. Poseable Skeleton with LED & Latching 106Qt. Storage Box. Wanda Gattison 256.75$





37 UC0 FedEx 10/20/17

The OUC needs to pay FedEx Invoice #5-926-67968 for $16.10. The shipment was processed as a “call tag”, which overrode the prepaid shipping labels provided by the vendor. Call tags automatically bill a delivery to our FedEx

account. Shipping - 1.) HR, Personnel Matter. 2.) OUC Radio Shop used the FEDEX Account to mail (1) Router to the vendor SEAGRAVE...the FEDEX Tracking Number 787931945932. 3.) the OUC Radio Shop used the FEDEX

Account to mail (1) Router to the vendor PRECISION INSTALLATIONS, INC...the FEDEX Tracking Number 787932070133.

Tim Ramlogan, Yvonne McManus &

Stephen Matthews39.53$

38 UC0 Grand Hotel & Spa 10/24/17 Judy Duff - Hotel - Ocean City,MD - October 18, 2017 to October 20, 2017 - Mid Eastern APCO Chapter Fall Conference Judy Duff 98.35$

39 UC0 Grand Hotel & Spa 10/24/17 Judy Duff - Hotel - Ocean City,MD - October 18, 2017 to October 20, 2017 - Mid Eastern APCO Chapter Fall Conference Judy Duff 98.35$

40 UC0 Grand Hotel & Spa 10/24/17 Judy Duff - Hotel - Ocean City,MD - October 18, 2017 to October 20, 2017 - Mid Eastern APCO Chapter Fall Conference - CREDIT Judy Duff (98.35)$

41 UC0 VARIDESK LLC 10/25/17 VARIDESK ProPlus 36™ & TheMat 34™ Dionne Hayes 445.00$

42 UC0 WALMART 10/27/17Orange Gumballs, Leaves, Straw Bale, Fog Fluid, Spiders, 144ct., Bats, Fruit Snacks, Chips, Pretzels, Black Table

Cloths, 3ct., Black Gumballs, Tea Bags, 20ct, Tic Tacs, 12ct, Gummy Bears, 72ct., Slim Jims, 26ct., Almonds, 12ct., Granola Bars, 18ct. & Command Mini Hooks, 18ct.


43 UC0 Amazon 10/27/17 Shipping Refund: $5.26 for your Order 114-5324995-5049855 from A&Sdeals. Item: Dubble Bubble 1 Inch ORANGE Gumballs, 1 Pound (55 Pcs) - Refund Wanda Gattison (5.26)$

44 UC0 Amazon 10/27/17 Shipping Refund: $11.19 for your Order 114-5324995-5049855 from Majestic Super Store. Item: Welch's Fruit Snacks, Mixed Fruit, Fat Free Snacks, (80-0.9oz. Pouches Per Box) - Refund Wanda Gattison (11.19)$


LSZX1748112201910/27/17 Toner Selena MacArthur 158.00$


LSZX1748112201910/27/17 Toner - CREDIT Selena MacArthur (158.00)$


LSZX1748112201910/31/17 Toner Selena MacArthur 104.48$

48 UC0 NENA 11/01/17 NENA - Group Membership 2018 Karima Holmes 1,500.00$

49 UC0 National Grants Management Association (NGMA) 11/01/17 GMBoK Training Washington, DC, November 28-30, 2017 Brittany Galloway 999.00$

50 UC0 EVENTS DC 11/01/17 OUC Management Staff Retreat Wanda Gattison 600.00$

51 UC0 Amazon 11/02/17 37 of: Sticking Points: How to Get 4 Generations Working Together in the 12 Places They Come Apart, Shaw, Haydn Wanda Gattison 420.21$






LSZX1748112201911/02/17 Box, Suggestion, Steel James Roberts 59.00$



LSZX1748112201911/07/17 PURIFIER,AIR,190,BK Yvonne McManus 815.76$





55 UC0 Creative Palette Mobile 11/09/17 Employee Appreciation Paint Party Staff Retreat Nov. 16th & Nov 17, 2017 & Corporate Mid-day rate Wanda Gattison 2,023.00$

56 UC0 Amazon 11/09/17 Order 114-5324995-5049855 - Refund Wanda Gattison (174.75)$

57 UC0 Comcast 11/13/17 Account #8299 70 001 5057308 (November 2017 Billing) Teddy Kavaleri 44.94$


LSZX1748112201911/15/17 Box, Suggestion, Steel - CREDIT James Roberts (59.00)$


LSZX1748112201911/16/17 AdirOffice Locking Drop Box - Wall Mounted James Roberts 109.00$

60 UC0 Lands' End Business Outfitters 11/15/17 Broadcloth Shirt Sz M, Monogram - "911", Broadcloth Shirt Sz M, Monogram - "911" & Broadcloth Shirt Sz M, Monogram - OUC Logo Kelly Brown 132.00$

61 UC0Ad Box Promo Agency


11/16/17 Instagram 32"x 48" Photo Prop Signage Wanda Gattison 250.00$

62 UC0 Comcast 11/22/17 Account #8299 70 001 4998437 (November 2017 Billing) Teddy Kavaleri 35.43$

63 UC0 Haines & Company, Inc. 11/27/17 12 Month Lease Service from 12/01/2017 Directory - Annual Rate & Delivery Jeff Wobbleton 2,184.50$


65 UC0 APCO International Inc 11/29/17 Frequency coordination services Teddy Kavaleri 840.00$

66 UC0 FedEx 11/29/17

Shipping - 1.) OUC Radio Engineering Group used the FEDEX Account to ship radio installation equipment to the Pierce Manufacturing Company for installation on board (2) New DCFEMS Fire trucks. Listed below is the tracking

number used...788027417560. 2.) Shipping - 1.) HR, Personnel Matter. Shipping - 1.) OUC Radio Engineering Group used the FEDEX Account to ship mdc installation equipment to the Pierce Manufacturing Company for installation on board (2) New DCFEMS Fire trucks. Listed below is the tracking number used...788178126401& Shipping - 1.) HR,

Personnel Matter.

Yvonne McManus &

Stephen Matthews162.81$

67 UC0 APCO International Inc 11/29/17 2018 APCO Membership Dues Wanda Gattison 2,304.00$

68 UC0 Capital Services & Supplies (SBE Certified Contractor) LSZX17481122019 12/06/17 Desk Pad Monthly Calendar & Shipping Kelly Brown 16.67$

69 UC0 Lands' End Business Outfitters 12/06/17 Uniforms with Logo & Shipping Kelly Brown 122.95$

70 UC0Ad Box Promo Agency


12/06/17 Hand Sanitizer Pocket Spray with Key Chain & Two Tone Woven Bags Wanda Gattison 4,920.00$





71 UC0 Upco Lock & Safe Service 12/07/17 Installation new desk lock Dionne Hayes 120.00$

72 UC0 Sabour Construction Group, LLC (SBE Certified Contractor) LSDZR17493052019 12/07/17 TROUBLESHOOT WALL AXIAL EXHAUST FAN Solomon Tadesse 525.00$

73 UC0 ClassMarker 12/08/17 Yearly subscription for ClassMarker (Quiz tool) Judy Duff 792.00$

74 UC0 Capitol Power Group, LLC 12/08/17 Support for the transfer of power to the generator on December 12 during the installation of temporary power for our equipment shelter. Solomon Tadesse 706.00$


76 UC0 FedEx 12/11/17Shipping - 1.) OUC Radio Engineering group used the FEDEX Account to ship mobile and portable radios to the

Motorola Depot for warranty work. Shipping - 2.) OUC FEDEX Account, that was used to ship MDC equipment to the vendor for warranty work.

Stephen Matthews 21.75$

77 UC0 Comfort Inn & Suites 12/12/17 Marlene Hollins & Robin Scott - Hotel - Cambridge, MD - December 11, 2017 to December 13, 2017 -Training Development & Organizational Specialist Judy Duff 102.84$

78 UC0 Capitol Power Group, LLC 12/12/17 Troubleshoot and resolve alarms on both UPS units at the PSCC Solomon Tadesse 755.00$

79 UC0 APCO International Inc 12/12/17 Frequency coordination services Teddy Kavaleri 210.00$

80 UC0 APCO International Inc 12/12/17 Frequency coordination services - CREDIT Teddy Kavaleri (210.00)$


Capital LTD Activity and FY2018 - 2023 Planned Allotments - All Capital Funds (excl Intra-District funds)(Project/Fund Detail with Lifetime Balances Only)Source: SOAR/BFA(Report Date: Jan 8, 2018)

UC0-OFFICE OF UNIFIED COMMUNICATIONS

Project No

Project Title Implementing Agency

Approp Fund

Agy Fund

Lifetime Budget

LTD Allotments

Expenditures through FY

2014

Allotments in FY 2015

Expenditures in FY 2015





LTD Expenditures

Unspent Allotments

Encumbrances Pre Encumbrances

ID Advances

LifeTime Balance

FY 2018 FY 2019 FY 2020 FY 2021 FY 2022 FY 2023 6-yr Total

AFC02C IT HARDWARE 911/311 SYSTEMS

TO0 0300 0301 600,000 0 0 0 0 0 0 0 0 0 0 0 0 0 600,000 0 0 0 0 300,000 300,000 600,000

0304 1,100,000 0 0 0 0 0 0 0 0 0 0 0 0 0 1,100,000 0 0 800,000 300,000 0 0 1,100,000

CERCEC UCC ELECTRICAL RECONFIGURATION

UC0 0300 0300 1,800,000 0 0 0 0 0 0 0 0 0 0 0 0 0 1,800,000 0 1,800,000 0 0 0 0 1,800,000

DCCUCC 911/311 DISPATCH CONSOLES

UC0 0300 0304 4,000,000 0 0 0 0 0 0 0 0 0 0 0 0 0 4,000,000 0 4,000,000 0 0 0 0 4,000,000

DWB02C IT SOFTWARE (911/311 APPLICATIONS)

TO0 0300 0301 500,000 0 0 0 0 0 0 0 0 0 0 0 0 0 500,000 0 0 0 0 250,000 250,000 500,000

0304 2,250,000 0 0 0 0 0 0 0 0 0 0 0 0 0 2,250,000 0 750,000 750,000 750,000 0 0 2,250,000

PL403C UNDERGROUND COMMERCIAL POWER FEED TO UCC

AM0 0300 0300 6,325,000 6,325,000 139,765 1,000,000 1,006,691 (675,000) 4,513,106 0 119,237 5,778,799 546,201 297,254 0 116,273 132,674 0 0 0 0 0 0 0

UC201C PUBLIC SAFETY RADIO SYSTEM UPGRADE

UC0 0300 0300 13,941,384 13,941,384 13,537,249 (88,212) 0 0 0 (139,999) 0 13,537,249 404,135 0 0 0 404,135 0 0 0 0 0 0 0

UC2TDC IT AND COMMUNICATIONS UPGRADES

UC0 0300 0300 28,160,000 28,160,000 10,697,020 2,000,000 10,418,112 675,000 4,594,397 485,000 1,086,871 26,796,401 1,363,600 939,136 410,000 400 14,063 0 0 0 0 0 0 0

UC302C MDC REPLACEMENT FOR MPD & FEMS

UC0 0300 0304 9,500,000 0 0 0 0 0 0 0 0 0 0 0 0 0 9,500,000 0 0 9,500,000 0 0 0 9,500,000

UC303C MPD/ FEMS RADIO REPLACEMENT

UC0 0300 0301 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 6,750,000 6,750,000

0304 25,700,000 0 0 0 0 0 0 0 0 0 0 0 0 0 25,700,000 0 0 5,000,000 7,200,000 6,750,000 0 18,950,000

UC304C 911/311 RADIO CRITICAL INFRASTRUCTURE

UC0 0300 0304 11,700,000 4,900,000 0 0 0 0 0 0 0 0 4,900,000 410,086 0 0 11,289,914 4,900,000 1,900,000 4,900,000 0 0 0 11,700,000

Grand Total 105,576,385 53,326,385 24,374,035 2,911,788 11,424,802 0 9,107,504 345,001 1,206,108 46,112,449 7,213,936 1,646,476 410,000 116,673 57,290,787 4,900,000 8,450,000 20,950,000 8,250,000 7,300,000 7,300,000 57,150,000

Project Code

TitleOperating

Budget ImpactComment

FY16 FY17 FY18AFCO2C IT Hardware 911/311 Systems None Funding Alottment begins in 2022 CERCEC UCC Electrical Reconfiguration Begun NoneDCCUCC 911/311 Dispatch Consoles Begun NoneDWB02C IT Software 911/311 Applications Begun NonePL403C Underground Commercial Power Feed to UCC Concluded NoneUC201C Public Safety Radio System Upgrades Concluded NoneUC302C MDC Replacement for MPD and FEMS None Funding Allotment begins in2020UC303C Radio Replacement fro MPD and FEMS None Funding Allotment begins in2020UC304C 911/311 Radio Critical Infrastructure Begun

STATUS

FY17 ‐ FY18 Contracts and ProcurementsFY18 Performance Oversight Response, Question 15

Office of Unified Communications

Fiscal Year

Vendor PO # Nature of Contract / ProcurementProcurementType

Amount Budgeted

Amount Ordered

Amount Spent

Funding Source

Fund Competed? JustificationContract Duration

Contract Term

Contract Value for Term

Contract Monitor

Contract Monitoring Results

FY17 AIRBUS DS COMMUNICATIONS

PO563098 FY17 ‐ OUC ‐ Airbus Maintenance and Managed Services Opt Yr 4 ‐ SPR

Contract $218,542.00 $218,542.00 $218,542.00 911 / SPR 1630 ‐ 911 & 311 ASSESSMENTS

No Exempt from Competition

One 12 Month Base Yr with four 12 Month Option Periods

Option Year 4

$823,469.00 Selena MacArthur

No Issues


PO553544 FY17 ‐ OUC ‐ Airbus Spare Parts ‐ SPR Contract $20,729.00 $20,729.00 $20,729.00 911 / SPR 1630 ‐ 911 & 311 ASSESSMENTS



Option Year 3


No Issues


PO552006 FY17 ‐ OUC ‐ Airbus (Cassidian) Maintenance and Managed Services ‐ Option Yr 3 ‐ SPR




Option Year 3


No Issues

FY17 AllCom Global Services Inc PO552939 FY17 ‐ OUC ‐ UCC UPS Battery Installation ‐ SPR

Contract $11,029.70 $11,029.70 $11,029.70 911 / SPR 1631 ‐ PREPAID WIRELESS 911 CHARGES

No Date of Award through September 30, 2018

Base Year $96,950.00 Teddy Kavaleri No Issues

FY17 AT&T MOBILITY PO565687 FY17 ‐ OUC ‐ NetMotion Mobility IQ and Diagnostic Software Licenses and Maintenance ‐ UC2TDC

Contract $29,865.00 $29,865.00 $20,240.00 Capital ‐ UC2TDC

0300 ‐ CAPITAL FUND ‐ OTHER

Yes Cooperative Agreement

Base Period with two 12 Month Option Periods

Base Year $36,638.00 Tim Ramlogan No Issues

FY17 AT&T MOBILITY PO561186 FY17 ‐ OUC ‐ NetMotion MVPN Maintenance ‐ SPR



Base Period with two 12 Month Option Periods


FY17 Avila Visualizaiton Inc PO556023 FY17 ‐ OUC ‐ E911 Wireless Call Routing Optimization ‐ Opt Yr 1 ‐ SPR




Base Year $235,000.00 Selena MacArthur

No Issues

FY17 CARAHSOFT TECHNOLOGY CORPORATI

PO564208 FY17 ‐ OUC ‐ 311 Salesforce License Renewal ‐ Option Yr 2 ‐ SPR


No One 12 Month Base Yr with four 12 Month Option Periods

Option Year 2

$471,168.40 Javier Mascorro

No Issues

FY17 COMPUTER AID, INC PO566407‐V2 IT Consultant (PIPELINE) ‐ FY17 ‐ OUC ‐ System Administrator ‐ Entry ‐ SPR


Yes One 12 Month Base Yr with four 12 Month Option Periods

Base Year $55,000,000.00 Jan Whitener (OCTO)

No Issues

FY17 COMPUTER AID, INC PO567365 IT Consultant (PIPELINE) ‐ FY17 ‐ OUC ‐ Enterprise Architect ‐ Senior ‐ SPR




No Issues

FY17 COMPUTER AID, INC PO566334 IT Consultant (PIPELINE) ‐ FY17 ‐ OUC ‐ Subject Matter Expert ‐ Technology Specific ‐ Senior ‐ SPR




No Issues

FY17 COMPUTER AID, INC PO562566 IT Consultant (PIPELINE) ‐ FY17 ‐ OUC ‐ Subject Matter Expert ‐ Technology Specific ‐ SPR




No Issues

FY17 COMPUTER AID, INC PO560373‐V2 IT Consultant (PIPELINE) ‐ FY17 ‐ OUC ‐ IT Consultant ‐ SPR




No Issues

FY17 COMPUTER AID, INC PO560374 IT Consultant (PIPELINE) ‐ FY17 ‐ OUC ‐ IT Consultant ‐ SPR




No Issues

FY17 COMPUTER AID, INC PO566335 IT Consultant (PIPELINE) ‐ FY17 ‐ OUC ‐ IT Consultant ‐ Master ‐ SPR




No Issues

FY17 COMPUTER AID, INC PO567728 IT Consultant (PIPELINE) ‐ FY17 ‐ OUC ‐ System Administrator ‐ Entry ‐ SPR




No Issues

FY17 COMPUTER AID, INC PO564908‐V2 Modification ‐ IT Consultant (PIPELINE) ‐ FY17 ‐ OUC ‐ System Administrator ‐ Entry ‐ SPR




No Issues

FY17 Dell Marketing L.P. PO556949 FY17 ‐ OUC ‐ Dell Compellent Server ‐ SPR Contract $132,934.48 $132,934.48 $132,934.47 911 / SPR 1631 ‐ PREPAID WIRELESS 911 CHARGES

Yes One Year from the Date of the Award

Base Year $132,934.48 Teddy Kavaleri No Issues

FY17 Dell Marketing L.P. PO562338 FY17 ‐ OUC ‐ Smart911 Maintenance ‐ SPR Contract $77,501.00 $77,501.00 $77,501.00 911 / SPR 1630 ‐ 911 & 311 ASSESSMENTS



Option Year 1

$77,501.00 Tim Ramlogan No Issues

FY17 DIGITAL CONVENTIONS, LLC

PO552220‐V3 FY17 ‐ OUC ‐ (Deobligate) Audio‐Visual Implementation Maintenance Opt Yr 2 ‐ SPR




Option Year 2



PO556884 FY17 ‐ DPIC ‐ Task Order for Displays for Inauguration ‐ UCSBP

Contract $11,020.00 $11,020.00 $11,020.00 DPIC ‐ UCSBP 8115 ‐ FEDERAL PAYMENTS ‐

INAUGURATION



Option Year 2



PO566739‐V2 FY17 ‐ OUC ‐ Audio Visual Maintenance Support ‐ Opt Yr 3 ‐ SPR




Option Year 3


FY17 INCAPSULATE, LLC PO565055 FY17 ‐ OUC ‐ 311 Maintenance Support Services ‐ Opt 3 ‐ SPR



Option Year 3

$450,793.92 Teddy Kavaleri No Issues

FY17 INCAPSULATE, LLC PO564751 FY17 ‐ OUC ‐ 311 Enhancements ‐ Opt Yr 3 ‐ SPR



Option Year 3


FY17 INCAPSULATE, LLC PO551059 FY17 ‐ OUC ‐ 311 Maintenance Support Services ‐ SPR



Option Year 2


FY17 INCAPSULATE, LLC PO560485‐V2 FY17 ‐ OUC ‐ 311 Enhancements for MOCRS ‐ SPR



Option Year 2


FY17 INCAPSULATE, LLC PO551060‐V3 FY17 ‐ OUC ‐ 311 Enhancements ‐ SPR Contract $416,000.00 $416,000.00 $360,376.58 911 / SPR 1630 ‐ 911 & 311 ASSESSMENTS


Option Year 2


Page 1 of 8



Fiscal Year


Amount Budgeted

Amount Ordered

Amount Spent

Funding Source


Contract Term


Contract Monitor


FY17 INTERGRAPH CORPORATION

PO552001 FY17 ‐ OUC ‐ CAD Maintenance, Opt Yr 3 ‐ SPR

Contract $1,485,798.41 $1,485,798.41 $1,319,323.97 911 / SPR 1630 ‐ 911 & 311 ASSESSMENTS



Option Year 3

$1,606,858.91 Teddy Kavaleri No Issues


PO560843‐V2 FY17 ‐ OUC ‐ (Deobligation) Contract Mod to Add 3rd CAD Resident Systems Administrator ‐ 2UCUA5

Contract $121,060.50 $121,060.50 $121,060.50 Grant ‐ 2UCUA5 7200 ‐ DOMESTIC PREPAREDNESS GRANTS ‐ I/D



Option Year 3


FY17 Lafayette Group Inc PO557892 FY17 ‐ OUC ‐ Radio Cache Documentation Support Services ‐ 1UCUA5




Option Year 1


FY17 Lafayette Group Inc PO554335 FY17 ‐ OUC ‐ Interoperability Training Support Services ‐ 3UCUA6




Option Year 1


FY17 Lafayette Group Inc PO556697‐V2 FY17 ‐ OUC ‐ (De‐Obligate) COMT and COML Course ‐ 3UCUA6




Option Year 1


FY17 Lafayette Group Inc PO560820 FY17 ‐ Radio Interoperability Training Services ‐ Opt Yr 1 ‐ 3UCUA6




Option Year 1


FY17 MOTOROLA SOLUTIONS, INC.

PO565461‐V3 FY17 ‐ OUC ‐ P25 Radio System Data Enhancement ‐ SPR

Contract $2,244,164.58 $2,244,164.58 $2,214,561.62 Intra‐District and Local

0100 ‐ LOCAL FUNDS Yes Cooperative Agreement

5 Year Contract Year 1 $5,188,726.40 Tim Ramlogan No Issues


PO551989 FY17 ‐ OUC ‐ Motorola Service Agreement ‐ SPR

Contract $2,944,561.82 $2,944,561.82 $2,860,185.92 Intra‐District and

911 / SPR

1630 ‐ 911 & 311 ASSESSMENTS




PO556947 FY17 ‐ OUC ‐ Replacement Batteries for MPD ‐ SPR



Date of Award through 9/30/17



PO554208 FY17 ‐ DPIC ‐ Radio Equipment and Accessories for 2017 Inauguration ‐ UCSBP


INAUGURATION





PO556913 FY17 ‐ OUC ‐ Radio Parts ‐ SPR Contract $167,706.70 $167,706.70 $167,706.70 911 / SPR 1630 ‐ 911 & 311 ASSESSMENTS





PO554084 FY17‐DPIC‐MC7100 Consoles ‐ UCSBP Contract $156,423.82 $156,423.82 $156,423.82 DPIC ‐ UCSBP 8115 ‐ FEDERAL PAYMENTS ‐

INAUGURATION



Base Year $156,423.82 Maria Miranda No Issues


PO553593 FY17 ‐ DPIC ‐ Radio User IDs for 2017 Inauguration ‐ UCSBP


INAUGURATION



Base Year $83,130.00 Brittany Galloway

No Issues


PO557492 FY17 ‐ OUC ‐ Radio Cache Replacement Consolettes and Desksets ‐ 1UCUA5






PO557634 FY17 ‐ DPIC ‐ Redundant WAVE Server ‐ Phase 1 ‐ UCSBP


INAUGURATION




No Issues


PO556948 FY17 ‐ OUC ‐ Radio Cache Replacement Batteries for APX radios ‐ 1UCUA5





FY17 NICE SYSTEMS INC. PO568119 FY17 ‐ OUC ‐ Increase NICE Storage Capacity for Screen Recorder ‐ UC2TDC

Contract $11,200.00 $11,200.00 $11,200.00 Capital ‐ UC2TDC



One 12 Month Base Yr with two 12 Month Option Periods

Option Year 2


FY17 NICE SYSTEMS INC. PO560342 FY17 OUC NICE Recording eXpress (NRX) solution ‐ SPR




Option Year 2


FY17 PC NET, INC. PO552218‐V2 IT Consultant Contract ‐ FY17 ‐ OUC ‐ IT Application Administrator and Analyst / Technician 2B ‐ Local


No ITSA / Pipeline Transition (Bridge

Contract)

One 12 Month Base Yr with one 12 Month Option Period

Base Year $892,658.00 Jan Whitener (OCTO)

No Issues

FY17 PC NET, INC. PO552217‐V2 IT Consultant Contract ‐ FY17 ‐ OUC ‐ IT Application Administrator and Analyst 3 / Sr Technician 2B ‐ Local



Contract)


Base Year $892,658.00 Jan Whitener (OCTO)

No Issues

FY17 PC NET, INC. PO554853 FY17 ‐ OUC ‐ Public Safety Mobile Routing and Computing Solution ‐ SPR



Option Year 2


FY17 PC NET, INC. PO564660‐V2 FY17 ‐ OUC ‐ Public Safety Mobile Routing and Computing Solution ‐ Opt Yr 3 ‐ SPR



Option Year 3


FY17 PTS INC PO550987‐V4 IT Consultant Contract ‐ FY17 ‐ OUC ‐ IT Application Administrator and Analyst / Subject Matter Expert I ‐ Local



Contract)


Base Year $1,342,440.00 Tehsin Faruk (OCTO)

No Issues

FY17 PTS INC PO550983‐V4 IT Consultant Contract ‐ FY17 ‐ OUC ‐ IT Application Administrator and Analyst / Subject Matter Expert I ‐ Local



Contract)


Base Year $1,342,440.00 Tehsin Faruk (OCTO)

No Issues

FY17 PURVIS SYSTEMS INCORPORATED

PO565420 FY17 ‐ OUC ‐ Fire Station Alerting System Maintenance and Warranty ‐ Opt Yr 1 ‐ SPR



Option Year 1



PO552222 FY17 ‐ OUC ‐ Fire Station Alerting System Maintenance and Warranty ‐ SPR




FY17 TDC GROUP, INC PO552214‐V2 IT Consultant Contract ‐ FY17 ‐ OUC ‐ RF Engineer / Technical Administrator A‐ Local

Contract $0.00 $0.00 $0.00 911 / SPR 1630 ‐ 911 & 311 ASSESSMENTS

No PO issued in error One 12 Month Base Yr with two 12 Month Option Periods

Base Year $915,373.80 Tehsin Faruk (OCTO)

No Issues

FY17 TDC GROUP, INC PO552215‐V2 IT Consultant Contract ‐ FY17 ‐ OUC ‐ Sr Radio Program Manager / Project Director C‐ Local




No Issues

Page 2 of 8



Fiscal Year


Amount Budgeted

Amount Ordered

Amount Spent

Funding Source


Contract Term


Contract Monitor


FY17 TDC GROUP, INC PO552216‐V2 IT Consultant Contract ‐ FY17 ‐ OUC ‐ RF Engineer / Technical Administrator A ‐ Local




No Issues

FY17 TECKNOMIC LLC PO551634 IT Consultant Contract ‐ FY17 ‐ OUC ‐ Tier 2 Technician / Systems Analyst 1 ‐ Local



Contract)



No Issues

FY17 TECKNOMIC LLC PO551026‐V2 IT Consultant Contract ‐ FY17 ‐ OUC ‐ Tier 2 Technician / Systems Analyst 1 ‐ Local



Contract)



No Issues

FY17 TECKNOMIC LLC PO551027‐V2 IT Consultant Contract ‐ FY17 ‐ OUC ‐ Tier 2 Technician / Systems Analyst 1 ‐ Local



Contract)



No Issues

FY17 TECKNOMIC LLC PO550973‐V2 IT Consultant Contract ‐ FY17 ‐ OUC ‐ IT Consultant 6 / Consultant Lev. 2 ‐ Local



Contract)



No Issues

FY17 TECKNOMIC LLC PO552226‐V2 FY17 ‐ OUC ‐ Radio Antenna and Tower Site Maintenance ‐ SPR





FY17 TELECOMMUNICATIONS DEV CORP

PO557690‐V2 (DEOBLIGATE) IT Consultant Contract ‐ FY17 ‐ OUC ‐ RF Engineer / Technical Administrator A ‐ Local



Contract)



No Issues


PO557691‐V2 IT Consultant Contract ‐ FY17 ‐ OUC ‐ Sr Radio Program Manager / Project Director C‐ Local



Contract)



No Issues


PO557689‐V2 IT Consultant Contract ‐ FY17 ‐ OUC ‐ RF Engineer / Technical Administrator A‐ Local



Contract)



No Issues


PO552039 IT Consultant Contract ‐ FY17 ‐ OUC ‐ Network Engineer / Technical Administrator A ‐ Local



Contract)



No Issues

FY17 TELTRONIC INC PO559938 FY17 OUC ‐ Preventative Maintenance on DVRS David Clark System ‐ Opt Yr 1 ‐ SPR



Option Year 1


FY17 THE TRIAGE GROUP, LLC PO550995‐V2 IT Consultant Contract ‐ FY17 ‐ OUC ‐ Radio Data Analyst / Client Financial Management Analyst 1 ‐ Local



Contract)


Base Year $1,265,301.00 Brittany Galloway

No Issues

FY17 THE TRIAGE GROUP, LLC PO550974‐V3 IT Consultant Contract ‐ FY17 ‐ OUC ‐ Legacy RF Engineer / Business Functions Analyst 3 ‐ Local



Contract)



No Issues

FY17 THE TRIAGE GROUP, LLC PO551345‐V2 IT Consultant Contract ‐ FY17 ‐ OUC ‐ IT Consultant Level 6 / MDC Consultant / Business Functions Consultant 3 ‐ Local



Contract)



No Issues

FY17 THE TRIAGE GROUP, LLC PO551635 IT Consultant Contract ‐ FY17 ‐ OUC ‐ Emerging RF Program Manager / Business Functions Consultant 3 ‐ Local



Contract)



No Issues

FY17 West Safety Services INC, PO552546 FY17 ‐ OUC ‐ E911 ALI Database Managed Services ‐ SPR




Base Year $2,082,741.25 Selena MacArthur

No Issues

FY17 West Safety Services INC, PO565273‐V2 FY17 ‐ OUC ‐ (Deobligate) NG911 Viper Solution ‐ Opt Yr 1 ‐ SPR

Contract $168,039.00 $168,039.00 $0.00 911 / SPR 1630 ‐ 911 & 311 ASSESSMENTS



Option Year 1


No Issues

FY17 Winbourne Consulting LLC PO556326‐V2 FY17 ‐ OUC ‐ NG911 Telecommunications Infrastructure Support Services ‐ SPR



Option Year 2


FY17 Winbourne Consulting LLC PO556828 FY17 ‐ OUC ‐ Analysis of 911 Funding Sources ‐ SPR



Option Year 2


FY17 Winbourne Consulting LLC PO557531‐V2 FY17 ‐ OUC ‐ NG911 Regional Interoperability Support ‐ 3UCUA5



Option Year 2



PO572133 FY18 ‐ OUC ‐ Airbus Maintenance and Managed Services ‐ SPR




Option Year 4


No Issues

FY18 ALPHATEC, P.C. PO576921 FY18 ‐ OUC ‐ A/E Services for the PSCC Emergency Power System Upgrades ‐ UC304

Contract $115,485.99 $115,485.99 $0.00 Capital ‐ UC304 0304 ‐ SHORT ‐ TERM BONDS


Date of Award through September 30, 2018


No Issues

FY18 COMPUTER AID, INC PO571145 Continuation ‐ IT Consultant (PIPELINE) ‐ FY18 ‐ OUC ‐ IT Consultant ‐ Master ‐ SPR



Option Year 1

$55,000,000.00 Jan Whitener (OCTO)

No Issues

FY18 COMPUTER AID, INC PO571147 Continuation ‐ IT Consultant (PIPELINE) ‐ FY18 ‐ OUC ‐ Subject Matter Expert ‐ Technology Specific ‐ Senior ‐ SPR



Option Year 1


No Issues

FY18 COMPUTER AID, INC PO571152 Continuation ‐ IT Consutant (PIPELINE) ‐ FY18 ‐ OUC ‐ IT Consultant‐ Journeyman ‐ SPR



Option Year 1


No Issues

FY18 COMPUTER AID, INC PO571153 Continuation ‐ IT Consutant (PIPELINE) ‐ FY18 ‐ OUC ‐ IT Consultant‐ Journeyman ‐ SPR



Option Year 1


No Issues

FY18 COMPUTER AID, INC PO571154 Continuation ‐ IT Consultant (PIPELINE) ‐ FY18 ‐ OUC ‐ System Administrator ‐ Entry ‐ SPR



Option Year 1


No Issues

Page 3 of 8



Fiscal Year


Amount Budgeted

Amount Ordered

Amount Spent

Funding Source


Contract Term


Contract Monitor





Option Year 1


No Issues




Option Year 1


No Issues

FY18 COMPUTER AID, INC PO571183 Continuation ‐ IT Consultant (PIPELINE) ‐ FY18 ‐ OUC ‐ Enterprise Architect ‐ Senior ‐ SPR



Option Year 1


No Issues

FY18 COMPUTER AID, INC PO573186‐V2 New ‐ IT Consultant (Pipeline) ‐ FY18 ‐ OUC ‐ IT Consultant (Master) ‐ SPR



Option Year 1


No Issues

FY18 Dell Marketing L.P. PO571033 FY18 ‐ OUC ‐ Smart911 ‐ Rave Command View Licenses ‐ SPR

Contract $32,500.00 $32,500.00 $0.00 911 / SPR 1631 ‐ PREPAID WIRELESS 911 CHARGES



Option Year 1



PO576509 FY18 ‐ OUC ‐ Audio‐Visual Maintenance Support, Option Yr 3 ‐ SPR




Option Year 3


FY18 INCAPSULATE, LLC PO571427 FY18 ‐ OUC ‐ 311 Salesforce Maintenance ‐ Opt 3 ‐ SPR



Option Year 3


FY18 INCAPSULATE, LLC PO572132 FY18 ‐ OUC ‐ 311 Salesforce Enhancements ‐ Opt Yr 3 ‐ SPR



Option Year 3



PO571781‐V2 FY18 ‐ OUC ‐ CAD Maintenance, Opt Yr 4 ‐ SPR

Contract $1,522,298.56 $1,522,298.56 $1,182,175.56 911 / SPR 1630 ‐ 911 & 311 ASSESSMENTS



Option Year 4



PO574118 FY18 ‐ OUC ‐ CAD 3rd Resident System Administrator (RSA) 2UCUA6




Option Year 4


FY18 Metia Solutions Inc PO574198 FY18 ‐ OUC ‐ CBD Software Customization Services ‐ SPR





No Issues

FY18 MISSION CRITICAL PARTNERS, INC

PO573610 FY18 ‐ OUC ‐ Emergency Communications and Systems‐Related Services ‐ UC304

Contract $294,600.00 $294,600.00 $0.00 Capital ‐ UC304 0304 ‐ SHORT ‐ TERM BONDS




No Issues


PO571310‐V2 FY18 ‐ OUC ‐ Motorola Service Agreement ‐ Year 2 ‐ SPR

Contract $3,007,479.79 $3,007,479.79 $0.00 Intra‐District and

911 / SPR

0700 ‐ INTRA‐DISTRICT Yes Cooperative Agreement


FY18 PC NET, INC. PO571556 FY18 ‐ OUC ‐ Public Safety Mobile Routing and Computing Solution ‐ Opt Yr 3 ‐ SPR



Option Year 3



PO571555 FY18 ‐ OUC ‐ Fire Station Alerting System Maintenance and Warranty ‐ SPR


Yes Exempt from Competition


Option Year 1


FY18 TECKNOMIC LLC PO571309‐V2 FY18 ‐ OUC ‐ Radio Antenna and Tower Site Maintenance ‐ Opt Yr 1 ‐ SPR




Option Year 1


FY18 THE TRIAGE GROUP, LLC PO571073 FY18 ‐ OUC ‐ RF Engineer / Business Functions Analyst ‐ SPR



Contract)


Option Year 1

$904,308.00 Brittany Galloway

No Issues

FY18 THE TRIAGE GROUP, LLC PO571074 FY18 ‐ OUC ‐ Sr. RF Consultant Business Functions Consultant 3 ‐ SPR



Contract)


Option Year 1


No Issues

FY18 THE TRIAGE GROUP, LLC PO571075 FY18 ‐ OUC ‐ Sr. MDC Consultant Business Functions Consultant 3 ‐ SPR



Contract)


Option Year 1


No Issues

FY18 THE TRIAGE GROUP, LLC PO571303 FY18 ‐ OUC ‐ RF Data Analyst Client Financial Management Analyst 1 ‐ SPR



Contract)


Option Year 1


No Issues

FY18 THE TRIAGE GROUP, LLC PO571312 FY18 ‐ OUC ‐ Interoperability Training Coordinator ‐ SPR



Contract)


Option Year 1


No Issues

FY18 West Safety Services INC, PO571149 FY18 ‐ OUC ‐ NG911 VIPER Maintenance and ALI Services ‐ SPR




Option Year 1


No Issues

FY18 Winbourne Consulting LLC PO571138 FY18 ‐ OUC ‐ NG911 Telecommunications Infrastructure Support Services ‐ Option Yr 3 ‐ SPR



Option Year 3


FY18 XEROX CORPORATION PO576121 FY18 ‐ OUC ‐ Xerox Managed Print Services ‐ SPR


Yes Task Order off Citywide Contract

Base Period with three 12 Month Option Periods


No Issues

FY17 ALTERNATIVES RENEWABLE SOLUTIO

PO560710‐V2 FY17 ‐ OUC ‐ UCC Training Suite RQ Procurement $147,149.10 $147,149.10 $147,149.10 Capital ‐ UC2TDC


Yes

FY17 ASPECT SOFTWARE, INC PO565745 FY17 ‐ OUC ‐ Parking Meter SMS Renewal ‐ SPR

Procurement $3,001.44 $3,001.44 $3,000.00 911 / SPR 1630 ‐ 911 & 311 ASSESSMENTS


FY17 ASSOC PUBLIC SAFETY COMMUNICAT

PO557928 FY17 ‐ OUC ‐ Public Safety Telecommunications (PST) Training




PO551546‐V4 FY17 ‐ OUC ‐ CTO Training (APCO) Procurement $29,175.00 $29,175.00 $29,175.00 911 / SPR 1630 ‐ 911 & 311 ASSESSMENTS


Page 4 of 8



Fiscal Year


Amount Budgeted

Amount Ordered

Amount Spent

Funding Source


Contract Term


Contract Monitor



PO561776‐V3 FY17 ‐ OUC ‐ APCO Interoperability Training Courses ‐ 3UCUA6

Procurement $13,691.00 $13,691.00 $12,696.00 Grant ‐ 3UCUA6 7200 ‐ DOMESTIC PREPAREDNESS GRANTS ‐ I/D


FY17 Avila Visualizaiton Inc PO566326 FY17 ‐ OUC ‐ NCR Wireless 9‐1‐1 Infrastructure Configuration & Performance Survey (Phase 1) ‐ 3UCUA5



FY17 CAMPAIGN COMPLETE LLC DBA ONER

PO555135‐V2 FY17 ‐ OUC ‐ Text to 311 Services and Support ‐ SPR



FY17 CAPITAL SERVICES AND SUPPLIES

PO557504 FY17 ‐ OUC ‐ MedComm, CAD Room Chairs Procurement $14,999.50 $14,999.50 $14,999.50 911 / SPR 1630 ‐ 911 & 311 ASSESSMENTS

Yes

FY17 CARAHSOFT TECHNOLOGY CORPORATI

PO556766 FY17 ‐ OUC ‐ InGenius Licenses ‐ SPR Procurement $22,602.33 $22,602.33 $22,602.33 911 / SPR 1630 ‐ 911 & 311 ASSESSMENTS


FY17 CBS OUTDOOR PO553374‐V2 FY17 ‐ OUC ‐ 311 Metro Marketing Procurement $0.00 $0.00 $0.00 911 / SPR 1631 ‐ PREPAID WIRELESS 911 CHARGES


FY17 CDW GOVERNMENT INC PO564710 FY17 ‐ OUC ‐ HP Monitors ‐ SPR Ready for Approval (6.22.17 ‐ DJ)



FY17 CDW GOVERNMENT INC PO564570 FY17 ‐ OUC ‐ HP Backup Exec ‐ SPR Procurement $12,290.00 $12,290.00 $12,290.00 911 / SPR 1630 ‐ 911 & 311 ASSESSMENTS


FY17 CDW GOVERNMENT INC PO553197 FY17 ‐ OUC ‐ 911 Upgrade of CAD Workstations ‐ SPR



FY17 COMMSYS INC PO551966 FY17 ‐ OUC ‐ CAD Automated Alarm Protocols ‐ SPR



FY17 Console Cleaning Specialist PO563220 FY17 ‐ OUC ‐ Console Maintenance Procurement $55,500.00 $55,500.00 $55,500.00 911 / SPR 1630 ‐ 911 & 311 ASSESSMENTS


FY17 CRITICAL POWER GROUP, INC.

PO565056‐V2 FY17 ‐ OUC ‐ Supply and Install UPS at Rhode Island Radio Site ‐ UC2TDC

Procurement $10,748.50 $10,748.50 $10,748.50 Capital ‐ UC2TDC


Yes BPA


PO560706 FY17 ‐ OUC ‐ PSCC Battery Replacement ‐ SPR


Yes BPA


PO551537‐V2 FY17 ‐ OUC ‐ UPS, Generator and HVAC Radio Site Maintenance ‐ SPR



FY17 DAIKIN APPLIED AMERICAS INC.

PO553167 FY17 ‐ OUC ‐ PSCC Shelter HVAC Installation ‐ UC2TDC



No

FY17 Dell Marketing L.P. PO567065 FY17 ‐ OUC ‐ Dell Workstations and Monitors ‐ SPR

Procurement $340,044.60 $340,044.60 $340,044.60 Local 0100 ‐ LOCAL FUNDS Yes Cooperative Agreement

FY17 Dell Marketing L.P. PO567206 FY17 ‐ OUC ‐ Datacenter Infrastructure Assessment ‐ SPR

Procurement $10,057.62 $10,057.62 $0.00 911 / SPR 1630 ‐ 911 & 311 ASSESSMENTS


FY17 Dell Marketing L.P. PO567209 FY17 ‐ OUC ‐ Dell Extended Warranty ‐ SPR Procurement $7,017.82 $7,017.82 $7,017.82 911 / SPR 1630 ‐ 911 & 311 ASSESSMENTS


FY17 Dell Marketing L.P. PO568368‐V2 FY17 ‐ OUC ‐ VMWare Server License Renewal ‐ SPR



FY17 Dell Marketing L.P. PO564769 FY17 ‐ OUC ‐ Dell Latitude Laptops for Admin ‐ SPR



FY17 Dell Marketing L.P. PO554905 FY17 ‐ OUC ‐ Dell Latitude Laptops ‐ SPR Procurement $16,868.40 $16,868.40 $16,868.40 911 / SPR 1630 ‐ 911 & 311 ASSESSMENTS


FY17 Dell Marketing L.P. PO556625 FY17 ‐ OUC ‐ VMWare Server Licenses ‐ SPR Procurement $24,485.28 $24,485.28 $24,485.28 911 / SPR 1630 ‐ 911 & 311 ASSESSMENTS


FY17 Dell Marketing L.P. PO568347 FY17 ‐ OUC ‐ Adobe Subscription and Network Interface Cards ‐ SPR

Procurement $3,458.07 $3,458.07 $3,458.07 911 / SPR 1631 ‐ PREPAID WIRELESS 911 CHARGES


FY17 DIGI DOCS INC DOCUMENT MGERS

PO568370 FY17 ‐ OUC ‐ Plantronics Vista M22 Headset Amplifier for Call Floor ‐ SPR


No Small Purchase ‐ Single Quote


PO563064 FY17 ‐ OUC ‐ Public Safety Headsets ‐ SPR Procurement $8,972.38 $8,972.38 $8,972.38 911 / SPR 1630 ‐ 911 & 311 ASSESSMENTS



PO568361 FY17 ‐ OUC ‐ Plantronics Headsets for Call Floor ‐ SPR




PO559918 FY17 ‐ OUC ‐ A10 Adapters for UCC and PSCC ‐ SPR




PO552830 FY17 ‐ OUC ‐ Public Safety Telephony Replacement Headsets ‐ SPR



FY17 DIRECT APPS, INC. PO566086 FY17 ‐ OUC ‐ NG911 / E911 wireless routing analytics and 9‐1‐1 staffing analytics module ‐ UC2TDC

Procurement $7,800.00 $7,800.00 $0.00 Capital ‐ UC2TDC



FY17 DIRECT APPS, INC. PO554336‐V2 FY17 ‐ OUC ‐ Public Safety eCATS Emergency Call Tracking System Maintenance ‐ SPR



FY17 EDWARD J. GUTMAN PO562017‐V2 FY17 ‐ UC0 Arbitration Services ‐ Edward J. Gutman



FY17 FirstWatch Solutions Inc PO565492 FY17 ‐ OUC ‐ FirstWatch Annual Support and Maintenance ‐ SPR



FY17 GENERAL SERVICES INC PO558260‐V2 FY17 ‐ OUC ‐ Purchase and Install Pallet Shelves at PSCC ‐ SPR


Yes

FY17 GREAT AMERICAN CORP PO568102 FY17 ‐ OUC ‐ Catering Services for Interoperability Training ‐ 3UCUA6



FY17 HEWLETT PACKARD COMPANY

PO553667 FY17 ‐ OUC ‐ 911/311 Monitors ‐ SPR Procurement $13,140.00 $13,140.00 $13,140.00 911 / SPR 1630 ‐ 911 & 311 ASSESSMENTS


FY17 INOVA KELLAR CENTER PO566920 FY17 ‐ OUC ‐ Stress Management Training Procurement $2,000.00 $2,000.00 $0.00 Local 0100 ‐ LOCAL FUNDS No Exempt from Competition

Page 5 of 8



Fiscal Year


Amount Budgeted

Amount Ordered

Amount Spent

Funding Source


Contract Term


Contract Monitor


FY17 Integrated Research, Inc. PO561268‐V2 FY17 ‐ OUC ‐ Prognosis StressTest Services ‐ SPR



FY17 KEYSTONE PLUS CONSTRUCTION COR

PO557741 FY17 ‐ OUC ‐ PSCC MedComm Rm Procurement $1,799.96 $1,799.96 $1,799.96 911 / SPR 1630 ‐ 911 & 311 ASSESSMENTS

Yes


PO553639‐V3 FY17 ‐ OUC ‐ PSCC Tier 1 building improvements


Yes


PO564993 FY17 ‐ OUC ‐ Replacement Fence at the PSCC ‐SPR




PO560275‐V2 FY17 ‐ OUC ‐ PSCC Basement Renovation ‐ SPR




PO554186 FY17 ‐ OUC ‐ PSCC Kitchen and Breakroom Procurement $13,558.13 $13,558.13 $13,558.13 911 / SPR 1631 ‐ PREPAID WIRELESS 911 CHARGES



PO555566 FY17 ‐ DPIC ‐ PSCC Building ‐ Training Room ‐ Raised Flooring ‐ UCSBP

Procurement $20,852.38 $20,852.38 $20,852.38 DPIC ‐ UCSBP 8115 ‐ FEDERAL PAYMENTS ‐

INAUGURATION

Yes

FY17 LAW ENFORCMENT PSYCHOLOGICAL

PO551570‐V2 FY17 ‐ OUC ‐ Consulting Services for Emergency Service Employment Screening and Hiring


Yes BPA

FY17 MEDICAL PRIORITY CONSULTANTS,

PO552819 FY17 ‐ OUC ‐ ProQA Software and Maintenance ‐ Option Yr 3 ‐ SPR




PO557898 FY17 ‐ OUC ‐ Priority Dispatch Certification Procurement $136,880.00 $136,880.00 $43,840.00 911 / SPR 1630 ‐ 911 & 311 ASSESSMENTS



PO565942 FY17 ‐ OUC ‐ ProQA Software Maintenance ‐ SPR




PO555914‐V2 FY17 ‐ OUC ‐ (Deobligate) Refresher Training Procurement $0.00 $0.00 $0.00 911 / SPR 1631 ‐ PREPAID WIRELESS 911 CHARGES


FY17 MORGANS INC PO566720‐V2 FY17 ‐ OUC ‐ Uniforms for the Employees of the Office of Unified Communications


No PO issued referencing

Citywide Contract

FY17 MORGANS INC PO569205 FY17 ‐ OUC ‐ Radio Cache Uniforms ‐ 1UCUA6




PO560848 FY17 ‐ OUC ‐ Mobile Radios for DGS ‐ SPR Procurement $49,039.04 $49,039.04 $49,039.04 Intra‐District 0700 ‐ INTRA‐DISTRICT Yes Cooperative Agreement


PO566316 FY17 ‐ OUC ‐ 10 Portable Radios for DFS ‐ SPR

Procurement $60,385.70 $60,385.70 $60,385.70 Intra‐District 0700 ‐ INTRA‐DISTRICT Yes Cooperative Agreement


PO551949 FY17 ‐ OUC ‐ Battery Readers for FEMS ‐ SPR Procurement $1,036.00 $1,036.00 $1,036.00 911 / SPR 1630 ‐ 911 & 311 ASSESSMENTS



PO565941 FY17 ‐ OUC ‐ Radio Replacement Batteries for FEMS ‐ SPR




PO561987 FY17 ‐ OUC ‐ Leather Radio Cases and Radio Mics ‐ SPR




PO563789 FY17 ‐ OUC ‐ Aeroflex Test Equipment ‐ SPR Procurement $55,411.20 $55,411.20 $55,411.20 911 / SPR 1630 ‐ 911 & 311 ASSESSMENTS


FY17 MTB Enterprises PO567385 FY17 ‐ OUC ‐ Development of OUC 911 and 311 Marketing Collateral ‐ SPR


Yes

FY17 MTB Enterprises PO567384 FY17 ‐ OUC ‐ PSAs and Agency Profile ‐ SPR Procurement $7,950.00 $7,950.00 $7,950.00 911 / SPR 1630 ‐ 911 & 311 ASSESSMENTS

Yes

FY17 MTB Enterprises PO567388 FY17 ‐ OUC ‐ Text to 911 PSAs ‐ 3UCUA6 Procurement $7,999.00 $7,999.00 $7,999.00 Grant ‐ 3UCUA6 7200 ‐ DOMESTIC PREPAREDNESS GRANTS ‐ I/D

Yes

FY17 National Emergency Number Asso

PO555584‐V3 FY17 ‐ OUC ‐ NENA Courses for Interoperability Training ‐ 3UCUA6



FY17 NETWORKING FOR FUTURE INC

PO567477‐V2 FY17 ‐ OUC ‐ UCC Call Floor Cabling ‐ SPR Procurement $27,649.64 $27,649.64 $22,597.11 911 / SPR 1630 ‐ 911 & 311 ASSESSMENTS



PO552547 FY17 ‐ OUC ‐ LAN / WAN and Firewall Maintenance Support ‐ SPR




PO553874 FY17 ‐ OUC ‐ T1 Cable Extension ‐ SPR Procurement $14,579.80 $14,579.80 $14,579.80 911 / SPR 1631 ‐ PREPAID WIRELESS 911 CHARGES



PO556858 FY17 ‐ DPIC ‐ Cabling and Power Work for the Inauguration ‐ UCSBP

Procurement $7,260.22 $7,260.22 $7,260.22 DPIC ‐ UCSBP 8115 ‐ FEDERAL PAYMENTS ‐

INAUGURATION


FY17 Neubauer Consulting Engineers

PO565751 FY17 OUC Phase 1 4D Tower Design & Analysis ‐ UC2TDC




FY17 NICE SYSTEMS INC. PO557860 FY17 ‐ DPIC ‐ Installation of NICE Licenses at the PSCC ‐ UCSBP

Procurement $5,700.00 $5,700.00 $0.00 DPIC ‐ UCSBP 8115 ‐ FEDERAL PAYMENTS ‐

INAUGURATION


FY17 OLENDER REPORTING INC. PO561766 FY17 ‐ OUC ‐ Court Reporter Services Procurement $1,980.00 $1,980.00 $1,701.00 911 / SPR 1630 ‐ 911 & 311 ASSESSMENTS


FY17 OUTFRONT MEDIA LLC PO555521 FY17 ‐ OUC ‐ 311 Metro Marketing Procurement $84,625.00 $84,625.00 $84,625.00 911 / SPR 1631 ‐ PREPAID WIRELESS 911 CHARGES


FY17 PC NET, INC. PO554449 FY17 ‐ OUC ‐ SmithMicro Mobile VPN Maintenance Warranty ‐ SPR



FY17 PC NET, INC. PO556487 FY17 ‐ OUC ‐ Computrace Licenses ‐ SPR Procurement $17,962.10 $17,962.10 $17,962.10 911 / SPR 1630 ‐ 911 & 311 ASSESSMENTS


Page 6 of 8



Fiscal Year


Amount Budgeted

Amount Ordered

Amount Spent

Funding Source


Contract Term


Contract Monitor


FY17 PC NET, INC. PO565460 FY17 ‐ OUC ‐ Image Consulting Services ‐ SPR Procurement $9,950.00 $9,950.00 $9,950.00 911 / SPR 1630 ‐ 911 & 311 ASSESSMENTS


FY17 PEPCO PO568379 FY17 ‐ OUC ‐ Pepco Outage at PSCC for Switchgear Testing ‐ UC2TDC

Procurement $3,459.00 $3,459.00 $0.00 Capital ‐ UC2TDC



FY17 PROCOM CORPORATION PO561191‐V2 FY17 ‐ OUC ‐ Radio Holsters ‐ SPR Procurement $79,866.00 $79,866.00 $79,866.00 911 / SPR 1630 ‐ 911 & 311 ASSESSMENTS


FY17 PROCOM CORPORATION PO556279 FY17 ‐ OUC ‐ Radio Cache Replacement Batteries ‐ 1UCUA5


Yes BPA

FY17 PROCOM CORPORATION PO562034 FY17 ‐ OUC ‐ Radio Cache Replacement Batteries ‐ 1UCUA5


Yes Exempt from Competition

FY17 Public Safety Group PO560330 FY17 ‐ OUC ‐ Intervention Training Procurement $23,000.00 $23,000.00 $9,600.00 911 / SPR 1631 ‐ PREPAID WIRELESS 911 CHARGES



PO568161 FY17 ‐ OUC ‐ FSAS Central Servers Virtualization and Migration ‐ SPR

Procurement $86,400.00 $86,400.00 $59,500.00 Local 0100 ‐ LOCAL FUNDS No Exempt from Competition


PO563574 FY17 ‐ OUC ‐ FSAS iNet Viewer Replacement ‐ SPR




PO563575 FY17 ‐ OUC ‐ FSAS Security Update ‐ SPR Procurement $16,995.00 $16,995.00 $16,995.00 911 / SPR 1630 ‐ 911 & 311 ASSESSMENTS


FY17 Sabour Construction Group, LLC

PO569337 FY17 ‐ OUC ‐ UCC Electrical Power Work ‐ UC2TDC



Yes


PO555048 FY17 ‐ OUC ‐ Backhaul Conversion from T1 to Ethernet: Power Upgrade ‐ SPR




PO554700 FY17 ‐ OUC ‐ Removal of old UPS units at 4D Radio Site ‐ SPR




PO554694 FY17 ‐ OUC ‐ Replace surge arresters at three remote radio site locations ‐ SPR


Yes


PO553224 FY17 ‐ OUC ‐ Electrical Circuits Clean Up at the PSCC ‐ SPR



FY17 SEECLICKFIX LLC PO552064‐V2 FY17 ‐ OUC ‐ SeeClickFix ‐ 311 Mobile Application ‐ SPR



FY17 SKY,LLC DBA/US OFFICE SOLUTION

PO567744 FY17 ‐ OUC ‐ Replacement Chairs and Tables ‐ SPR


Yes

FY17 SPECTRUM CORPORATION PO551578 FY17 ‐ OUC ‐ Spectrum NeXorce Software Annual Maintenance Renewal ‐ SPR



FY17 SYNIVERSE TECHNOLOGIES, INC.

PO557753 FY17 ‐ OUC ‐ Syniverse Technologies LATALink SS7 Renewal ‐ SPR



FY17 Team Building USA, Inc. PO551251 FY17 ‐ OUC ‐ Team Building & Customer Service Training



FY17 Team Building USA, Inc. PO557521 FY17 ‐ OUC ‐ Team Building Training Procurement $16,800.00 $16,800.00 $16,800.00 911 / SPR 1630 ‐ 911 & 311 ASSESSMENTS


FY17 TECKNOMIC LLC PO558589 FY17 ‐ OUC ‐ RF Health and Safety Training ‐ SPR




PO551985 FY17 ‐ OUC ‐ Interoperability Training Support Services ‐ SPR




PO559001‐V2 FY17 ‐ OUC ‐ (De‐Obligate) Interoperability Training Support Services ‐ 3UCUA6



FY17 TELTRONIC INC PO558641 FY17 ‐ OUC ‐ DVRS Maintenance ‐ SPR Procurement $16,407.00 $16,407.00 $16,407.00 911 / SPR 1630 ‐ 911 & 311 ASSESSMENTS


FY17 TRICORE SYSTEMS LLC PO555885 FY16 ‐ OUC ‐ Fletcher Johnson CCTV and access control ‐ UC2TDC



Yes

FY17 TRICORE SYSTEMS LLC PO555873 FY17 ‐ OUC ‐ CCTV Installation at the PSCC ‐ SPR


Yes

FY17 VERITAS CONSULTING GROUP

PO552877 FY17 ‐ OUC ‐ Installation of Secure Card Entry System at PSCC‐ SPR




Option Year 1

$850,000.00 Sonia Neblett


PO567971‐V2 FY17 ‐ OUC ‐ Installation of Security Cameras in PSCC Basement Secure Storage ‐ SPR

Procurement $7,790.00 $7,790.00 $7,790.00 Local 0100 ‐ LOCAL FUNDS No Small Purchase ‐ Single Quote


PO560310 FY17 ‐ OUC ‐ Install Aiphone in the Director's Suite ‐ SPR



FY17 W.B. MASON COMPANY INC

PO555754 FY17 ‐ OUC ‐ Chairs ‐ 9‐1‐1 and 3‐1‐1 staff Procurement $54,353.00 $54,353.00 $54,353.00 911 / SPR 1630 ‐ 911 & 311 ASSESSMENTS

No

FY17 Watson Furniture Group Inc

PO555994 FY17 ‐ DPIC ‐ Call Center Furniture for Inauguration ‐ UCSBP

Procurement $99,966.93 $99,966.93 $99,966.93 DPIC‐ UCSBP 8115 ‐ FEDERAL PAYMENTS ‐

INAUGURATION

Yes

FY17 West Central TX Council of Gov

PO565743 FY17 ‐ OUC ‐ Cell Phone Sally Walk about Costume ‐ SPR



FY17 XEROX CORPORATION PO551988‐V4 FY17 ‐ OUC ‐ Managed Print Services ‐ SPR Procurement $51,470.20 $51,470.20 $49,880.05 911 / SPR 1630 ‐ 911 & 311 ASSESSMENTS


Citywide Contract


PO570931 FY18 ‐ OUC ‐ APCO PST Training ‐ SPR Procurement $5,731.00 $5,731.00 $5,731.00 911 / SPR 1631 ‐ PREPAID WIRELESS 911 CHARGES


Page 7 of 8



Fiscal Year


Amount Budgeted

Amount Ordered

Amount Spent

Funding Source


Contract Term


Contract Monitor



PO573361 FY18 ‐ OUC ‐ APCO CTO Training ‐ SPR Procurement $11,670.00 $11,670.00 $11,670.00 911 / SPR 1631 ‐ PREPAID WIRELESS 911 CHARGES



PO577009 FY18 ‐ OUC ‐ APCO Bullying and Negativity in the Comm Center Course ‐ SPR

Procurement $7,562.00 $7,562.00 $0.00 911 / SPR 1631 ‐ PREPAID WIRELESS 911 CHARGES


FY18 CAMPAIGN COMPLETE LLC DBA ONER

PO573667‐V2 FY18 ‐ OUC ‐ Text to 311 Software and Maintenance Services ‐ SPR



FY18 Capitol Power Group LLC PO575271 FY18 ‐ OUC ‐ UPS, Generator, and HVAC Radio Site Maintenance ‐ SPR


Yes BPA

FY18 Cloudinary, Inc. PO575686 FY18 ‐ OUC ‐ 3‐1‐1 Cloudinary Services ‐ SPR Procurement $6,039.00 $6,039.00 $0.00 911 / SPR 1630 ‐ 911 & 311 ASSESSMENTS


FY18 COMMSYS INC PO576249 FY18 ‐ OUC ‐ CAD Automated Alarm Protocols ‐ SPR



FY18 COMSYS INFORMATION TECHNOLOGY

PO570919‐V2 FY18 ‐ OUC ‐ (Deobligate) CAD Automated Alarm Protocols ‐ SPR

Procurement $0.00 $0.00 $0.00 911 / SPR 1630 ‐ 911 & 311 ASSESSMENTS



PO571045 FY18 ‐ OUC ‐ Purchase and Install UPS at Rhode Island Radio Site ‐ SPR


Yes BPA


PO571721‐V2 FY18 ‐ OUC ‐ UPS, Generator, and HVAC Radio Site Maintenance ‐ SPR


Yes BPA

FY18 Dell Marketing L.P. PO572191 FY18 ‐ OUC ‐ Datacenter Infrastructure Assessment ‐ SPR



FY18 Dell Marketing L.P. PO576776 FY18 ‐ OUC ‐ Dell Precision Rack ‐ SPR Procurement $4,635.95 $4,635.95 $0.00 911 / SPR 1630 ‐ 911 & 311 ASSESSMENTS



PO576275 FY18 ‐ OUC ‐ Public Safety Telephony Headsets ‐ SPR



FY18 DIRECT APPS, INC. PO571239 FY18 ‐ OUC ‐ Public Safety ECaTS Emergency Call Tracking System Maintenance ‐ SPR



FY18 EN‐PRO MANAGEMENT, INC.

PO571509 FY18 ‐ OUC ‐ AED Link Software License ‐ SPR Procurement $19,767.00 $19,767.00 $19,767.00 911 / SPR 1630 ‐ 911 & 311 ASSESSMENTS


FY18 EXCALIBUR LEGAL STAFFING

PO574119 FY18 ‐ OUC ‐ Temporary Contract Attorney ‐ SPR



FY18 Integrated Research, Inc. PO574239 FY18 ‐ OUC ‐ Prognosis Stress Test Services ‐ SPR




PO573673 FY18 ‐ OUC ‐ Replace Carpet Tiles at PSCC ‐ SPR


Yes


PO571013 FY18 ‐ OUC ‐ ProQA Software Maintenance ‐ SPR




PO571230‐V2 FY18 ‐ OUC ‐ Protocol Training and Certification ‐ SPR



FY18 MORGANS INC PO573931 FY18 ‐ OUC ‐ Employee Uniforms ‐ SPR Procurement $1,044.05 $1,044.05 $0.00 911 / SPR 1630 ‐ 911 & 311 ASSESSMENTS

Yes

FY18 NATIONAL ACADEMIES OF EMERGENC

PO574291 FY18 ‐ OUC ‐ Recertification Services from International Academies of Emergency Dispatch ‐ SPR




PO571238 FY18 ‐ OUC ‐ Cabling Services for UCC Call Floor Supervisor Workstations ‐ SPR




PO571577 FY18 ‐ OUC ‐ FSAS Central Servers Virtualization and Migration ‐ SPR




PO571731 FY18 ‐ OUC ‐ Installation of FSAS Station Control Units ‐ SPR



FY18 SEECLICKFIX LLC PO570928 FY18 ‐ OUC ‐ SeeClickFix ‐ SPR Procurement $13,333.00 $13,333.00 $6,666.50 911 / SPR 1630 ‐ 911 & 311 ASSESSMENTS


FY18 SYNIVERSE TECHNOLOGIES, INC.

PO572301 FY18 ‐ OUC ‐ Syniverse Technologies LATAlink SS7 Renewal ‐ SPR



FY18 West Central TX Council of Gov

PO570728 FY18 ‐ OUC ‐ Cell Phone Sally Walk about Costume ‐ SPR



FY18 WEST PUBLISHING CORP PO577011 FY18 ‐ OUC ‐ Westlaw Legal Research Service ‐ SPR



Citywide Contract

Page 8 of 8

Office of Unified Communications FY2017

Agency Office of Unified Communications Agency Code UC0 Fiscal Year 2017

Mission The mission of the Office of Unified Communications (OUC) is to provide a fast, professional, and costeffective response to 911 calls for publicsafety and 311 calls for city services in the District of Columbia.

2017 Strategic Objectives

2017 Key Performance Indicators

Provide efficient, professional and cost effective responses to 911 communications

Provide efficient, professional and cost effective responses to interactions initiated through 311 platforms.

Provide stateoftheart emergency and nonemergency communications

Create and maintain a highly efficient, transparent and responsive District government.**

ObjectiveNumber

Strategic Objective

1 Provide efficient, professional and cost effective responses to 911 communications (4 Measures)

Quarterly Notavailable

Notavailable

Notavailable

Notavailable

NewMeasure

90%


Notavailable

Notavailable

Notavailable

NewMeasure

75%


Notavailable

Notavailable

Notavailable

NewMeasure

75%

Annually Notavailable

Notavailable

Notavailable

Notavailable

NewMeasure

0

2 Provide efficient, professional and cost effective responses to interactions initiated through 311 platforms. (2 Measures)


77% 69% 80% 39.84% 80%


95% 86% 97% 44.39% 97%

3 Provide stateoftheart emergency and nonemergency communications (3 Measures)


99% 99% 99% 99.9% 99%


99% 99% 99% 100% 99%


Notavailable

Notavailable

Notavailable

NewMeasure

90%

4 Create and maintain a highly efficient, transparent and responsive District government.** (12 Measures)

ForthcomingOctober2017


















Measure NewMeasure/ Benchmark

Year

FrequencyofReporting

Add DataFields (ifapplicable)

FY 2014Actual

FY 2015Target

FY 2015Actual

FY 2016Target

FY 2016Actual

FY 2017Target

1

2

3

4

Percent of 911 CallsAnswered Within 10Seconds

Percent of Priority 1Emergency (911) Calls in which Call to Queueis 90 Seconds or Less

Percent of Priority 1Emergency (911) Callsin which Queue toDispatch is 60 Secondsor Less

Number of Sustained911 Complaints

Percent of 311 callsanswered by a liveagent within 90seconds

Percent of 311 callshandled by a live agentin 4 minutes or less

Percent of time theOUC responds to MobileData Terminal repairswithin 24 hours

Percent of time theOUC responds to radioequipment repairrequests within 24hours

Percentage of tabletconnectivity uptime(FEMS)

Contracts/ProcurementExpendable Budgetspent on CertifiedBusiness Enterprises

Contracts/ProcurementContracts lapsed intoretroactive status

Budget Local fundsunspent

2017 Operations





































Annually 82 60 69 70 73 80


80% 100% 100% 100% 100%


Notavailable

Notavailable

Notavailable

NewMeasure

80%

1 Provide efficient, professional and cost effective responses to 911 communications (2 Activities)

Answers allincoming 911calls

The 911 Operations Division receives all 911 calls in the District. Highly trained call takers utilizespecialized telephony systems to answer calls and follow specific protocols to probe callers andensure the most appropriate responses to their needs. In particular, call takers often providecrisis intervention services provide prearrival instructions for emergency medical calls. Calltakers also enter caller provided information to create incident records and electronically transfereach incident record onsite to highly trained dispatchers. 911 call takers handle over 1.4 millioncalls annually.

DailyService

Dispatches MPDand FEMSunits/apparatus inresponse to 911calls

Highly trained 911 dispatchers coordinate responses to incidents on behalf of MPD and FEMS. Using the Computer Aided Dispatch (CAD)system, dispatchers support and assist in thecoordination of onscene incident responses by first responder units and apparatus. Dispatchersare also responsible for monitoring units’ availability in the field and communicating with onscene first responders to keep them apprised of new information or changes and to coordinatesupport from additional units as necessary. The 911 Operations Division manages over 400,000CAD events annually.

DailyService

2 Provide efficient, professional and cost effective responses to interactions initiated through 311 platforms. (3 Activities)


The 311 Operations Division is the access point for residents and visitors requiring DCgovernment services and/or information. The Division supports the dissemination of generalinformation about the government, including telephone numbers, agency program details,agency hours of operation and other information. The Division handles approximately 2.1 millioncalls annually.

DailyService

Supports cityservice requestprocessing forservicing agencies(DPW, DOT,DOEE, etc.)

The Division supports the submission of scheduled service requests such as trash removal,pothole repair, bulk pickups and recycling collection, on behalf of partnering service agencies likeDPW and DOT, through a number of platforms, including via telephone, web and mobile app. Theagency also schedules driver’s license testing for DMV and coordinates appointments for energyassistance applicants on behalf of the DOEE. In total, the Division currently takes over 120service types for 12 different District agencies.

DailyService

Provides servicerequest statusupdates andinformation forservicing agencies

The Division engages with the public to take reports of missed scheduled services and provideservice request status information to callers. To be clear, the OUC is not responsible for theprovision of city services. Instead, the city agencies that provide such services have service levelagreements which outline the expected level of performance for each request type. Further, the311 Division does not close service request tickets.

DailyService

3 Provide stateoftheart emergency and nonemergency communications (3 Activities)

OperationsHeader

Operations Title Operations Description Type ofOperations

Budget Federal Fundsreturned

Customer ServiceMeeting Service LevelAgreements

Human ResourcesVacancy Rate

Human ResourcesEmployee Districtresidency

Human ResourcesEmployee OnboardTime

PerformanceManagementEmployee PerformancePlan Completion

Total number ofcommunityengagement and 911education activities

Percent of Time OUC'sgrade.dc.gov CustomerService SatisfactionRating is "B" or Better

Percent of recordsrequests fulfilled withinmandated time frames

911 CALLTAKINGACTIVITY

911DISPATCHINGACTIVITY




2017 Workload Measures

2017 Strategic Initiatives

Manages theDistrict's publicsafetycommunicationsand city servicerequest platformsand infrastructure

The Information Technology Division provides centralized, Districtwide coordination andmanagement of public safety and other city services communications technology, including voiceradio, 911/311 telephony, computer aided dispatch systems (CAD), citizen interactionrelationship management (CIRM) systems, mobile data computing systems (MDC) and othertechnologies, including wireless and data communication systems and resources.

KeyProject

Develops publicsafetycommunicationspolicies andmaintains andpurchases allrelated equipmentand facilities

The Information Technology Division develops and enforces policy directives and standardsregarding public safety and nonpublic safety communications; operates and maintains of publicsafety and nonpublic safety voice radio technology; manages building facilities that supportpublic safety voice radio technology and call center technology; and reviews and approves allagency proposals, purchase orders, and contracts for the acquisition of public safety voice radiotechnology and call center technology systems, resources, and services.

KeyProject

Provides 24 hourtechnical supportand maintenanceon all public safetycommunicationsdevices andequipment

The Information Technology Division provides 24x7, highly specialized tech support andmaintenance for public safety communications devices, including tablets and radios, deployed toMPD and FEMS users in the field.

DailyService

4 Create and maintain a highly efficient, transparent and responsive District government.** (2 Activities)

Serves ascustodian of all911 and 311communicationsrecords

The Transcription Division serves as the custodian of records and utilizes highly specializedarchival systems to research files related to all 911 and 311 communications. The purpose ofthis research is to locate and create discrete audio files and other data to the general public tofulfill FOIA requests, to local public safety agencies for internal administrative reviews and tofederal government agencies for use during criminal and civil court proceedings.

DailyService

Authenticates911 and 311records in criminaland civilproceedings

Transcriptionists testify in court to authenticate 911 and 311 records and/or to explain eventchronologies in both criminal & civil proceedings, under direct examination by judiciary entities.

DailyService

1 Answers all incoming 911 calls (2 Measures)

Total number of 911calls answered

Number ofInbound 911Calls

Annually 1276943 1438990 1396955

Total number of CADevents created by 911Operations personnel

Total number ofCAD eventscreated

Annually 849507 916820 1002775

2 Answers all incoming 311 calls (2 Measures)

Total number of 311calls answered

Total number ofinbound 311calls

Annually 1201351 1775228 1748447

Total number of 311service requestsentered by live agents

Total number ofservice requestsentered by liveagents

Annually 343049 335478 395877

4 Serves as custodian of all 911 and 311 communications records (1 Measure)

Total number ofagency held recordsreleased tostakeholders uponrequest

Total number ofrecords released


Notavailable

NewMeasure

Measure NewMeasure/ Benchmark

Year

AddHistoricaland TargetData(FY17)

Numerator Title Units FrequencyofReporting

FY 2014 FY 2015 FY 2016Actual

311 CALL TAKING ACTIVITY (3 Strategic initiativeoperation links)

The 311 Division will begin to offer the following enhancements to help improve the overall user experience: Text to311, improved web portal, upgraded mobile app and a live chat feature.

09302017

StrategicInitiative Title

Strategic Initiative Description ProposedCompletion

Date

INFORMATIONTECHNOLOGY



TRANSCRIPTION& QUALITYDIVISION


Total Number of Inbound 911Calls

Total number of events createdin CAD

Total Number of Inbound 311Calls

Total number of service requestsentered into the customerrelationship managementsystem by 311 agents

Total number of agency heldrecords released to stakeholdersupon request

IntroduceNG311Enhancements

Created on Dec. 15, 2015 at 4:14 PM (EST). Last updated by FowlerFinn, MeghanMarie (OSSE) on March 14, 2016 3:33 PM at 3:33 PM (EDT). Owned by FowlerFinn,MeghanMarie (OSSE).

In FY16, the Division will seek to enhance communication, collaboration and crosstraining opportunities with serviceagency partners (DPW, DOT, DMV, DDOE and others) to close gaps in performance and ensure that the customers'perception of the District's service continuum is accurate. In particular, the 311 Division will work with the agenciesto clarify their respective roles in the customer service request process for all stakeholders, including the generalpublic.

The agency will also update service request messaging to more accurately reflect request statuses and to outlinenext steps for more adequate management of customer expectations.

09302017

The 311 Division will seek to further expand its capacity to manage additional call volume from District agencyprograms. In particular, the agency will onboard and fully train staff from the District's LEAP program to helpsupport the current volume as well as the influx from newly incorporated programs. Agencies that may migrate callvolume to 311 in FY17 include DCRA and DGS.

09302017

911 CALL TAKING ACTIVITY (1 Strategic InitiativeOperation Link)

In the previous fiscal year, the agency developed a Call Flow Task Force, comprised of key management andoperations staff, to support its top to bottom assessment of the 911 call intake and management process. Much ofthe groups' focus was on the use of protocols and identifying and addressing any impediments to quick and accuratedispatching. In FY 17, the assessment results will be analyzed and efforts to implement any necessary callmanagement adjustments will be made.

09302017

INFORMATION TECHNOLOGY (4 Strategic initiativeoperation links)

The OUC recently installed a state of the art testing and simulation lab. In FY17 the agency intends to fully activatethe lab and simulate the use of new technology systems, software and applications in the lab. This lab supports theOUC’s efforts to bolster its technical infrastructure by enabling controlled onsite product demonstrations and otherpilots prior to full integration with the agency’s live operations systems. Activation of the lab will afford the agencythe more dynamic ability to safely test program modifications without impacting live operations.

09302017

The current radio tower site at 1700 Rhode Island Ave NE is being repurposed. In FY16, the IT Division began initialanalysis and identification of relocation sites to support this move. In FY17, the Division will undertake other highlevel tasks and project planning activities including seeking zoning and neighborhood approval, FCC notification, FAAnotification and approval, and design, delivery and installation of all related equipment at the new site.

09302017

The agency is moving forward on efforts to ensure the continuation of reliable and robust 911 telecommunicationservices by replacing the aging computer components and expanding the capabilities of the existing 911telecommunication equipment to support Next Generation 911 (NG911).

A key feature of this this initiative is the integration of Textto911 functionality at the OUC.

09302017

The OUC operates a Radio Over IP solution that allows smartphone users to communicate over a prioritized publicsafety network within unique, specified talk groups. The agency plans to integrate an app, for which functionalitycan be enabled on smart devices to mimic existing Motorola Radio equipment including the pushtotalk function andaccess to GPS tracking data. The app also has the capacity to facilitate communication with P25 users through aradio gateway. The solution enables public safety communications beyond the citywide system coverage footprint ina more, nimble, userfriendly and convenient manner. It is also advantageous to secondary agencies that need radioservices and communications capabilities with the District’s public safety agencies.

09302017

TRANSCRIPTION & QUALITY DIVISION (1 Strategic InitiativeOperation Link)

In the previous fiscal year, the Transcription Division surveyed its clients to gauge their level of satisfaction withservice delivery, to include the current modes and methods of delivery, interactions with division staff and servicerequest turnaround times. In FY17, the Division will seek to enhance its performance by implementing suggestionsand recommendations gleaned from these client surveys.

09302017

Strengthenrelationshipswith serviceagencypartners anddefine role inservice requestprocess

Broaden 311CallManagementPortfolio

Analyze CallFlow TaskForce Findings

Activate onsitesimulation lab

Devise andInitiate RadioTower (1700RI Ave)Relocation Plan

Upgrade ITInfrastructurein Preparationfor NG911Environment

ImplementUse of RadioMobileApplication

EnhanceCustomerServiceExperience

Office of Unified Communications FY2018

Agency Office of Unified Communications Agency Code UC0 Fiscal Year 2018

Mission The mission of the Office of Unified Communications (OUC) is to provide a fast, professional, and cost-effective response to 911 calls for public safety and 311 calls for city services in the District ofColumbia.

2018 Strategic Objectives

2018 Key Performance Indicators

Provide efficient, professional and cost effective responses to 911communications

4 2

Provide efficient, professional and cost effective responses to interactionsinitiated through 311 platforms.

2 3

Provide state-of-the-art emergency and non-emergency communications 3 3

Create and maintain a highly efficient, transparent and responsive Districtgovernment.**

12 2

TOT 21 10

Objective Number

Strategic Objective # of Measures

# of Operations

1 - Provide efficient, professional and cost effective responses to 911 communications (4Measures)

Notavailable

Notavailable

Notavailable

Notavailable

NotAvailable

90% 90.3% 90%

Notavailable

Notavailable

Notavailable

Notavailable

NotAvailable

75% 66.7% 75%

Notavailable

Notavailable

Notavailable

Notavailable

NotAvailable

0 17 0

Notavailable

Notavailable

Notavailable

Notavailable

NotAvailable

75% 53.4% 75%

2 - Provide efficient, professional and cost effective responses to interactions initiated through311 platforms. (2 Measures)

Measure NewMeasure/

Benchmark Year

FY 2014Actual

FY 2015Target

FY 2015Actual

FY 2016Target

FY 2016Actual

FY 2017Target

FY 2017Actual

FY2018Target

1

2

3

4

Percent of911 callsansweredwithin 10seconds

Percent of911 callswhich movefrom queueto dispatchin 60seconds orless

Totalnumber ofsustained911complaints

Percent of911 calls inwhich call toqueue is 90seconds orless

Notavailable

95% 86% 97% 44.4% 97% 73.1% 97%

Notavailable

77% 69% 80% 39.8% 80% 80.4% 80%

3 - Provide state-of-the-art emergency and non-emergency communications (3 Measures)

Notavailable

99% 99% 99% 99.9% 99% 100% 99%

Notavailable

99% 99% 99% 100% 99% 100% 99%

Notavailable

Notavailable

Notavailable

Notavailable

NotAvailable

90% 96.4% 90%

4 - Create and maintain a highly efficient, transparent and responsive District government.** (3Measures)

Notavailable

Notavailable

Notavailable

Notavailable

NewMeasure

NewMeasure

NewMeasure

15000

Notavailable

80% 100% 100% 100% 100% 100% 100%

Percent of311 callshandled by alive agent in4 minutes orless

Percent of311 callsanswered bya live agentwithin 90seconds

Percent oftime theOUCresponds toMobile DataTerminalrepairswithin 24hours

Percent oftime theOUCresponds toradioequipmentrepairrequestswithin 24hours

Percent oftabletconnectivityuptime

Totalnumber ofresidentsreachedthroughcommunityengagementand 911educationactivities

Percent ofTime OUC'sgrade.dc.govCustomerServiceSatisfactionRating is "B"or Better

We've revisited a project to standardize District wide measures for the Objective "Create and maintain a highlyefficient, transparent and responsive District government." New measures will be tracked in FY18 and FY19 andpublished starting in the FY19 Performance Plan.

2018 Operations

Notavailable

Notavailable

Notavailable

Notavailable

NotAvailable

80% 90.2% 80%

1 - Provide efficient, professional and cost effective responses to 911 communications (2Activities)


The 911 Operations Division receivesall 911 calls in the District. Highlytrained call takers utilize specializedtelephony systems to answer calls andfollow specific protocols to probecallers and ensure the mostappropriate responses to their needs. In particular, call takers often providecrisis intervention services providepre-arrival instructions for emergencymedical calls. Call takers also entercaller provided information to createincident records and electronicallytransfer each incident record onsite tohighly trained dispatchers. 911 calltakers handle over 1.4 million callsannually.

DailyService

2 4

Dispatches MPDand FEMSunits/apparatusin response to911 calls

Highly trained 911 dispatcherscoordinate responses to incidents onbehalf of MPD and FEMS. Using theComputer Aided Dispatch(CAD)system, dispatchers support andassist in the coordination of on-sceneincident responses by first responderunits and apparatus. Dispatchers arealso responsible for monitoring units’availability in the field andcommunicating with on-scene firstresponders to keep them apprised ofnew information or changes and tocoordinate support from additionalunits as necessary. The 911Operations Division manages over400,000 CAD events annually.

DailyService

0 2

TOT 2 6

2 - Provide efficient, professional and cost effective responses to interactions initiated through311 platforms. (3 Activities)

OperationsHeader

Operations Title Operations Description Type ofOperations

# of Measures

# of Strategic Initiatives

Percent ofrecordsrequestsfulfilledwithinmandatedtime frames


911DISPATCHINGACTIVITY


The 311 Operations Division is theaccess point for residents and visitorsrequiring DC government servicesand/or information. The Divisionsupports the dissemination of generalinformation about the government,including telephone numbers, agencyprogram details, agency hours ofoperation and other information. TheDivision handles approximately 2.1million calls annually.

DailyService

2 0

Supports cityservice requestprocessing forservicingagencies (DPW,DOT, DOEE,etc.)

The Division supports the submissionof scheduled service requests such astrash removal, pothole repair, bulkpick-ups and recycling collection, onbehalf of partnering service agencieslike DPW and DOT, through a numberof platforms, including via telephone,web and mobile app. The agency alsoschedules driver’s license testing forDMV and coordinates appointments forenergy assistance applicants on behalfof the DOEE. In total, the Divisioncurrently takes over 120 service typesfor 12 different District agencies.

DailyService

0 1

Provides servicerequest statusupdates andinformation forservicingagencies

The Division engages with the publicto take reports of missed scheduledservices and provide service requeststatus information to callers. To beclear, the OUC is not responsible forthe provision of city services. Instead,the city agencies that provide suchservices have service levelagreements which outline theexpected level of performance foreach request type. Further, the 311Division does not close service requesttickets.

DailyService

0 0

TOT 2 1

3 - Provide state-of-the-art emergency and non-emergency communications (3 Activities)

Manages theDistrict's publicsafetycommunicationsand city servicerequestplatforms andinfrastructure

The Information Technology Divisionprovides centralized, District-widecoordination and management ofpublic safety and other city servicescommunications technology, includingvoice radio, 911/311 telephony,computer aided dispatch systems(CAD), citizen interaction relationshipmanagement (CIRM) systems, mobiledata computing systems (MDC) andother technologies, including wirelessand data communication systems andresources.

KeyProject

0 3





2018 Workload Measures

Develops publicsafetycommunicationspolicies andmaintains andpurchases allrelatedequipment andfacilities

The Information Technology Divisiondevelops and enforces policy directivesand standards regarding public safetyand non-public safetycommunications; operates andmaintains of public safety and non-public safety voice radio technology;manages building facilities thatsupport public safety voice radiotechnology and call center technology;and reviews and approves all agencyproposals, purchase orders, andcontracts for the acquisition of publicsafety voice radio technology and callcenter technology systems, resources,and services.

KeyProject

0 0

Provides 24hour technicalsupport andmaintenance onall public safetycommunicationsdevices andequipment

The Information Technology Divisionprovides 24x7, highly specialized techsupport and maintenance for publicsafety communications devices,including tablets and radios, deployedto MPD and FEMS users in the field.

DailyService

0 0

TOT 0 3

4 - Create and maintain a highly efficient, transparent and responsive District government.** (2Activities)

Serves ascustodian of all911 and 311communicationsrecords

The Transcription Division serves asthe custodian of records and utilizeshighly specialized archival systems toresearch files related to all 911 and311 communications. The purpose ofthis research is to locate and creatediscrete audio files and other data tothe general public to fulfill FOIArequests, to local public safetyagencies for internal administrativereviews and to federal governmentagencies for use during criminal andcivil court proceedings.

DailyService

1 1

Authenticates911 and 311records incriminal andcivilproceedings

Transcriptionists testify in court toauthenticate 911 and 311 recordsand/or to explain event chronologiesin both criminal & civil proceedings,under direct examination by judiciaryentities.

DailyService

0 0

TOT 1 1

TOT 5 11

1 - Answers all incoming 911 calls (2 Measures)

Measure NewMeasure/

Benchmark Year

FY 2014Actual

FY 2015Actual

FY2016Actual

FY 2017Actual





Initiatives

Notavailable

Notavailable

1396955 1282621

Notavailable

Notavailable

1002775 967154

2 - Answers all incoming 311 calls (2 Measures)

Notavailable

Notavailable

1748447 1028834

Notavailable

Notavailable

395877 579693

4 - Serves as custodian of all 911 and 311 communications records (1 Measure)

Notavailable

Notavailable

NotAvailable

10220%

Answers all incoming 911 calls (3 Strategic initiatives)

OUC will enhance citywide partnerships with government agencies andcommunity groups to showcase the 911 and 311 operations. The intent is togain constituent buy in and support, minimize confusion and decrease servicerelated complaints. This activity will also provide a channel to allow citizens tointeract more directly with OUC personnel and enable the agency to proactivelyeducate the public on OUC's role in the public service continuum.

03-31-2018

OUC will launch a PR campaign that will aim to educate the public onappropriate uses of the 911 system. The campaign will utilize broadcast andsocial media outlets to educate the residents on what circumstances constitutean appropriate call to 911 and what to expect when interacting with 911 calltakers.

11-30-2017

FEMS and OUC will work to integrate a third party vendor that will provideSecondary Telephonic Medical Triage (STMT) to transfer low acuity 911 callersaway from the emergency medical system to a secondary screening process to determine appropriate resources.

02-28-2018

Dispatches MPD and FEMS units/apparatus in response to 911 calls (2 Strategic initiatives)

PulsePoint is a mobile application that alerts CPR-trained bystanders about anearby sudden cardiac arrest (SCA) event and lets them know the location ofthe closest AED. In FY 2018, the Office of Unified Communications (OUC), inpartnership with DCFEMS, will introduce this application in the District, as wellas a communications campaign to support it.

10-31-2017

In FY18, OUC will continue its partnership with FEMS to implement "criteriabased" dispatching to enhance the efficiency of the dispatch process. Resultsof this transition will include less caller frustration due to a more commonsense based interview protocol, more relevant triage of medical patients,improved utilization of emergency medical response resources and significantcost savings related to software training, maintenance and support.

03-31-2018

Manages the District's public safety communications and city service request platforms andinfrastructure (2 Strategic initiatives)

StrategicInitiative Title

Strategic Initiative Description ProposedCompletion

Date

Total Number of Inbound 911 Calls

Total number of events created in CAD

Total Number of Inbound 311 Calls

Total number of service requests entered into thecustomer relationship management system by 311agents

Percent of agency held records released tostakeholders upon request

TargetedCommunityEngagement

911EducationCampaign

Nurse TriageLineIntegration

PulsePointLaunch

Launch NewDispatchProtocolSystem

Created on Dec. 15, 2016 at 3:17 PM (EST). Last updated by Katz, Lia (EOM) on June 6 5:49 PM at 5:49 PM (EDT). Owned by Katz,Lia (EOM).

Tactical Homeland Operations Response (THOR) is a two-story, 80-foot longmobile communications command center designed to help public-safetyanswering points (PSAPs) maintain operations when their call centers are downor overwhelmed by traffic in crisis situations. In FY18 the agency intends tofinalize the procurement of the vehicle,which was secured through HSEMAgrant funds, and begin to fully outfit it. THOR is capable of supporting up to 17call-taker or dispatch positions and can be used as a full service PSAP duringCOOP scenarios.

12-31-2017

In FY18, OUC will utilize capital funding to remodel the Public Safety CallCenter (PSCC), the OUC's secondary operations site. The remodel will becompleted in a phased approach spanning three years. Work to be completedincludes upgrading electrical systems, HVAC upgrades, alarm systems, UPSreplacement battery, space configurations, audio/visual display and redesign ofthe call floor to improve the work environment for operations staff and theadvancement of technology to better align with industry standards.

09-30-2020

Serves as custodian of all 911 and 311 communications records (1 Strategic Initiative)

In FY18, the agency will seek to further streamline and centralize its recordsrequest process. In particular, these requests include those that are notsubject to provisions granted under FOIA, such as intra-District requests madeby other DC govt agencies.

09-30-2018

Supports city service request processing for servicing agencies (DPW, DOT, DOEE, etc.) (1Strategic Initiative)

In FY18, OUC will add DCRA, DGS and OCFO (Central Collections Unit) as newclients to fulfill service requests and respond to customer service needs foridentified services.

12-31-2017

THOR MobileCommandUnitIntegration

PSCCInfrastructureRemodel

StreamlineRecordsRequestProcess

311CustomerCarePartnershipExpansion

Oct 1, 2016‐December 31, 2017

Total Training Hours 55362Fulfilled 22 requests from MPD training academy to assist w/recruit scenario training (42 employees assisted)

FY17 (training hours) FY18 Oct 1 to Dec 31 (training hours)Classes including: 4661 Classes including: 1042CDE Article / Refreshers CDE Article / RefreshersTeachable Moments 211 Teachable Moments 368

5 Conferences 264 1 Conference 25637 attendees 16 Attendees

New Hire training hours for FY17 & 1st qrtr FY18UCT Training (32 employees) 29680Dispatcher Training (21 employees) 18880

Training with MPD Recruits at MPD academy18 Dates / 36 employees 4 dates / 6 employees

New Employee & Promotional 48480

UCT 29680

1701C Students Hrs Weeks TotalClassroom 14 40 16 8960chairside 14 40 12 6720

1703CClassroom 4 40 16 2560chairside 4 40 12 1920

1705cClassroom 14 40 16 8960

chairside (started 12/24/17) 14 40 1 560

Dispatcher 18800

Class 1602Dclassroom 6 40 1 240 *only 1 week in FY17; classroom started in FY16 chairside 6 40 14 3360

Class 1702Dclassroom 11 40 14 6160chairside 10 40 14 5600 *Chairside took longer than expected due to the size of the class, they did not get the same amount of on‐hands experience as the other classeschairside 1 40 12 480 *Before end of chairside, 1 self demoted back to UCT

Extended Chairside 1 40 6 240

Class 1705Dclassroom 4 40 16 2560

chairside (started 12/24/17) 4 40 1 160

FY2017 Conferences 264

#Attendees HrsHexagon Users Conference 88

11 8

APCO Broadband Summit 966 16

Winter APCO Conference 41 4

Spring APCO Conference 5213 4

Summer APCO Conference 246 4

FY2018 Conferences 256#Attendees Hrs

Fall APCO Conference 25616 16

Attendees are listed on the far right side of the CE Breakdown sheets

FY2017 FY18 1st QrtrTeachable Moments & QA Review 211 370Total Number of Continuing Education Hours 4661 1042Conferences 264 256

Total Number of classes offered 47 10Total Number of Attendees 995 215

FY17Class Offered: # of Attendees Class Hrs Total Training hrsCTO Training 36 24 864CTO OPSD Training 31 8 248IT Troubleshooting 24 4 96Victims Plea Meeting Expectations 18 8 144Human Trafficking Awareness 2 1 2Supervisor Union Training 11 4 44Disaster Planning for the PSAP 12 8 96Structure Fire Response plan changes & updates 25 1 25GEM 911 10 2 20Liability in the 911 Center 7 8 56EAP 16 1 16Reasonable Suspicion Trng 28 1 28EPD 4 24 96EPD Sit Along 2 3 6EMD 10 24 240EMD Q 18 16 288EFD 1 24 24EFDQ 4 16 64CPR 26 4 104Hands Heart CPR 29 1 29TDD /TTY Refresher 182 1 182TTY TOT 6 2 12ProQA Class for FEMS 6 4 24AQUA/ProQA 4 8 32ICC‐Intergraph Communications Controller 169 3 507ICC‐Refresher Training 98 1 98Stress Relief Webinar 21 1 21Tactical Dispatch 18 8 144Aging in the Community APCO 2 1 2ICS 300 (2/7‐8/17 4 16 64ICS 400 (2/9‐10/17) 4 16 64Admin Retreat 34 8 272Intersection of NG911, the Internet of Things and Smart Cities Webinar 6 2 12Disaster Ops and Com Center 3 8 24NENA Supervisor Course 4 24 96Sexual Harassment 17 2 34FBI Hostage Negotiations 12 16 192Suicide Intervention 23 8 184OHRLanguage Access 55 1 55Active Shooter 3 24 72

GIS & NG911 for PSAP 4 8 32Preventing Telecommunicator Tunnel Vision 6 8 48

995 4661

FY18 Sept ‐ Dec 31stClass Offered: # of Attendees Class Hrs Total Training hrsFire OPS 101 7 8 56FEMS EMD Refresher 120 4 480CTO Refresher SEG & DORs 2 2 4EFD 16 6 963SI Train the Trainer 2 2 4MPD CIO Training 2 40 80CTO Class 7 24 168CBD KICK OFF 41 2 82Motorola Radio I 13 4 52Motorola Radio II 5 4 20

215 1042

Training Topic: CTO Training

CTO O

PSD Training

IT Troubleshooting

Victim

s Plea Meetin

Human Trafficking A

Supervisor Un

ion Tr

Disaster Planning fo

Structure Fire Respo

GEM 911

Liability in the 911 C

EAP

Reaso

nable Suspicio

EPD

EPD Sit Along

EMD

EMD Q

EFD

EFDQ

CPR

Hands Heart C

PR

TDD /TTY Refresh

er

TTY TOT

ProQA Class for FEM

AQUA/ProQ

A

ICC‐Intergraph Com

ICC‐Refreshe

r Train

Stress Relief We

bina

Tactical Dispa

tch

Aging in the Commu

ICS 300 (2/7‐8/17

ICS 400 (2/9‐10/1

7)

Admin Retreat

Intersection of NG9

Disaster Ops and Co

NENA Supervisor Co

Sexual Harassment

FBI Hostage N

egotia

Suicid

e Inte

rvention

OHRLanguage Acces

Active Shooter

GIS & NG911 for PSA

Preventing Telecom

Teachable Moments & QA Review Total CE Training hours AP

CO Broadband Su

Hexagon U

sers Conf

MidEastern

APCO W

MidEastern

APCO Sp

MidEastern

Class hours: 24 8 4 8 1 4 8 1 2 8 1 1 24 3 24 16 24 16 4 1 1 2 4 8 3 1 1 8 1 16 16 8 2 8 24 2 16 8 1 24 8 8 422 16 8 4 4 2Number Attended 36 31 24 18 2 11 12 25 10 7 16 28 4 2 10 18 1 4 26 29 182 6 6 4 169 98 21 18 2 4 4 34 6 3 4 17 12 23 55 3 4 6 0.5 6 11 1 13 6

EMPLOYEE 864 248 96 144 2 44 96 25 20 56 16 28 96 6 240 288 24 64 104 29 182 12 24 32 507 98 21 144 2 64 64 272 12 24 96 34 192 184 55 72 32 48 211 4661 96 88 4 52 12Abdul‐Wahid Jarita 4/27/17 3/16/17 12/21/16 3/30/17 9/8/17 4/3/17 4/20/17Abraham Erika 6/1/17 9/14/17 n/aAbrha Nebeyeluel 12/21/16 3/13/17 9/13/17 11/2/16Adams Charmisa 4/27/17 1/8/17 9/13/17 n/aAkinsola Aladegoke 9/1/17 1/9/17 3/6/17Alexander Cassandra 12/22/16 3/6/17Alexander Denise 11/9/16 9/1/17 1/28/17 3/28/17 9/28/17 8/29/17 11/2/16Alexander‐Wingate Karen 1/6/17 n/a 8/30/17Anderson Karen 12/26/16 1/10/17 9/19/17 n/aAvalos Brenda 1/9/17 3/6/17 9/13/17Bailey Janay 12/21/16 3/6/17 9/11/17 7/26/17Banks Jamel 6/15/17 1/3/17 9/19/17 n/aBanks Marcellus 1/3/17 3/7/17 9/8/17Barlow Jahmela 11/12/16 5/9/17 1/25/17 2/9/17 3/21/17 9/13/17Barnes‐Garvin Yvette 6/15/17 12/23/16 3/7/17 9/15/17 7/26/17Baylor Marquis 12/23/16 3/21/17 9/8/17Beamon Elauntanyce 2/8/17 3/7/17 9/7/17Beatty Tracy 4/21/17 12/27/16 12/30/16 3/21/17 disp training 8/30/17Bell Charlee 2/9/17 3/6/17 9/14/17Bender Ricky 12/27/16 1/4/17 3/21/17 9/7/17Benford Deborah 4/27/17 3/16/17 12/21/16 3/30/17 4/3/17 4/20/17Bennett Bianca 12/27/16 3/28/17Bethea Wanda 12/24/16 3/29/17 9/13/17Billingsley Eugene 2/3/17 1/25/17 1/29/17 3/15/17 9/8/17 8/30/17Black Sherry 1/3/17 3/12/17 7/26/17Boyd‐Thompson Jacqueline 12/27/16 1/28/17 3/27/17Branch Katrina 12/26/16 n/s 9/21 n/aBrawner Rasheena 2/15/17 6/1/17 1/3/17 3/6/17 9/13/17Brooks Brenda 9/1/17 1/9/17 3/28/17 9/7/17 4/3/17 7/17/17 8/2/17 8/29/17Brown Crystal 4/21/17 12/28/16 3/29/17Brown Eric 12/26/16 12/21/16 9/19/17 n/aBrown Sharane 1/4/17 vac 9/19 n/aBurrell Angela 5/5/17 4/4/17 6/15/17 12/22/16 3/28/17 disp trainingCaldwell Crystal 6/15/17 12/23/16 3/6/17 9/12/17Carr‐Thompson Jacqueline 4/20/17 2/9/17 3/29/17 9/14/17 4/3/17Carruth Wendy 1/3/17 9/21/17 n/aCarter Nicole 5/5/17 5/9/17 12/29/16 12/29/16 3/29/17Champion‐Bey Taheyyer 12/22/16 3/29/17 7/26/17Covington Anthony 5/5/17 5/9/17 11/17/17 1/25/17 1/3/17 3/12/17 uct training 1/24/17 8/30/17 9/8/17 5/16/17Covington Latrice 11/9/16 4/27/17 3/21/17 9/13/17 *9/28Crews Lavear 10/13/16 1/9/17 10/19/16Cromer Raven 12/25/16 3/6/17 7/26/17 8/31/17Dammons Desirae 12/21/16 3/12/17Daniels Cynthia 12/28/16 4/20/17 12/23/16 3/21/17 9/13/17Darby Alita 3/27/17 9/10/17 11/2/16Davis‐Sampson Larvenia 1/25/17 1/4/17 9/21/17 9/14/17Davis Tamainia 4/21/17 5/9/17 2/10/17 3/12/17 9/13/17Dayne Melissa 1/3/17 9/21/17 n/aDeria Miriam 12/25/16 3/12/17Dickens Indigo 1/5/17 3/7/17 9/13/17Duke Karen 1/2/17 3/7/17 9/15/17 8/9/17Enoch Michelle 10/6/16 1/6/17 3/6/17 9/7/17 4/3/17Espinosa‐Rodriguez Karoline 5/5/17 5/8/17 12/8/16 1/25/17 12/22/16 3/13/17 9/8/17 8/2/17Fair Jatondra 10/6/16 1/3/17 9/21/17 n/aFaltz Kristen 12/26/16 1/27/17 3/21/17 9/21/17Fana Aurelina 4/26/17 1/6/17 3/28/17Fergusson Amber 6/1/17 12/21/16 3/6/17 9/13/17Fletcher Brittney 1/28/17 3/12/17 9/11/17Freeman Tyneeka 4/27/17 3/16/17 1/26/17 3/30/17 9/8/17 4/3/17 8/31/17 4/20/17Fuller Tiffany 12/27/16 1/28/17 3/31/17 8/9/17Gadsden Alton 10/13/16 1/14/17 5/3/17 1/4/17Gaston Kendel 1/4/17 3/29/17 disp trainingGeter Yolanda 4/21/17 5/9/17 9/1/17 1/2/17 3/6/17 disp training 8/31/17 8/3/17Gasker Keturah 5/5/17 5/9/17 1/27/17 disp training n/aGlenn Michael 1/7/17 3/29/17 9/13/17Granados Fernando 1/6/17 3/6/17 9/12/17Hall Frances 9/1/17 1/25/17 6/1/17 12/21/16 3/21/17 9/10/17 4/3/17 8/2/17 9/8/17Hall JuWanna 1/6/17 3/31/17 9/14/17Harris Deita 1/9/17 3/30/17 9/7/17 8/9/17 8/29/17Henson Donnett 1/9/17 9/21/17 n/aHenson‐McGill MonicaHernandez Nury 11/9/16 10/6/16 12/15/16 12/28/16 12/8/16 12/20/16 3/28/17Herndon Delisa 1/27/17 3/21/17Higgs Raquel 11/9/16 12/15/16 12/28/16 12/23/16 3/21/17 9/13/17 11/2/16Holley Lenora 12/29/16 12/29/16Howard Carla 4/27/17 3/16/17 1/6/17 3/30/17 4/3/17 8/2/17 8/31/17 4/20/17Huitz Ana 1/6/17 9/21/17 n/aHunter Mark 11/10/16 4/27/17 2/23/17 2/22/17 12/21/16 3/9/17 3/30/17 9/8/17 11/2/16Ifill Raquel 12/22/16 3/23/17Jackson April 6/1/17 12/26/16 3/6/17 9/14/17Jackson Trayshelle 4/27/17 10/6/16 11/16/16 12/27/16 3/30/17 9/13/17 4/3/17 5/16/17 4/20/17Jefferson Kimberly 12/24/16 3/6/17 9/12/17Jenkins Kelly 3/27/17 9/13/17Johnson Arielle 11/12/16 10/6/16 3/12/17 9/13/17Johnson Cheri 5/5/17 1/6/17 3/29/17Johnson LaQuenceyer 11/9/16 10/14/16 11/16/16 4/12/17 5/3/17 1/3/17 8/29/17Johnson Lauren 11/18/16 1/15/17 4/12/17 5/3/17 12/20/16 8/29/17Johnson Stewart 1/4/17 9/19/17 n/aJohnson Victoria 1/4/17 3/29/17 8/31/17Johnson‐Stewart Veronica 9/11/17 n/a 8/29/17Jones Keena 1/9/17 9/13/17 n/aJones Shannon 3/28/17 11/2/16Jones Sharon 2/15/17 12/20/16 3/15/17 9/12/17Jones‐Patterson Alexandria 10/13/16 10/6/16 11/18/16 1/14/17 4/12/17 5/3/17 1/25/17 1/8/17 10/19/16Joy Keisha 12/27/16 1/4/17 3/15/17Kee Julius 1/7/17 3/27/17 9/12/17King Kevin 1/9/17 3/15/17 9/11/17 7/17/17Knox Debbie 10/6/16 1/25/17 9/12/17 n/a

Leake Kandace 1/9/17 3/7/17 9/14/17Lee Vera 2/15/17 6/1/17 1/9/17 3/30/17 9/8/17Lewis Bridget 10/6/16 12/29/16 12/30/16 3/27/17 9/14/17 4/3/17 8/2/17 8/9/17Little Cynthia 10/13/16 11/16/16 1/25/17 1/8/17Lopez Carmen 5/5/17 5/8/17 6/1/17 12/21/16 3/7/17 8/29/17Malry James 12/26/16 12/21/16 9/21/17 n/aMarable Michael 12/27/16 3/27/17 9/8/17Martin Robin 1/27/17 3/6/17 9/12/17Mccoy Elma 10/13/16 11/16/16 1/15/17 5/3/17 1/9/17Mccracken Shavon n/a 8/9/17Mccullough‐Collins Shondel 1/3/17 3/28/17 9/11/17 7/26/17Millard Ava 1/6/17 3/31/17 9/15/17Millard Karl 10/14/16 11/16/16 1/13/17 4/12/17 5/3/17 12/22/16Miller Alfreda 10/14/16 1/13/17 12/8/16 4/12/17 5/3/17 12/22/16 10/19/16Montero Marisela 12/8/16 12/20/16 3/30/17 9/7/17 8/9/17Morgan Sharon 10/6/16 12/15/16 12/28/16 12/20/16 3/27/17 9/7/17Morris Carolyn 12/15/16 1/9/17 9/14/17 n/aMorris Crystal 9/11/17 n/a 8/29/17 8/9/17Morris Erica 1/6/17 9/11/17 n/a 4/3/17 11/2/16Morsell‐Turner Jennifer 12/31/16 3/27/17Murillo Sebastian 12/20/16 3/28/17 7/17/17 8/10/17 5/16/17 11/2/16Nazario Sylvia 1/28/17 3/15/17 9/14/17Neal Hubert 4/27/17 3/16/17 1/3/17 3/30/17 9/14/17 4/3/17 7/26/17 8/9/17 4/20/17Norville Sambeth 11/12/16 5/8/17 10/6/16 6/15/17 1/3/17 3/6/17Oliver Alice 4/27/17 3/16/17 2/9/17 3/30/17 9/14/17 4/3/17 4/20/17Percy Kara 4/21/17 5/9/17 6/1/17 3/28/17Perry Carissa 1/8/17 9/21/17 n/aProctor Mary 1/4/17 9/21/17 n/aPross Gregory 12/27/16 1/28/17 3/27/17 9/14/17Ramsey Christa 3/30/19 4/26/17 12/20/16 9/19/17 9/8/17Reid Nichole 11/9/16 10/13/16 11/18/16 1/14/17 5/3/17 6/15/17 1/26/17 10/19/16 7/17/17Rice‐Robinson Gayle 1/7/17 3/28/17 9/15/17Richardson Anthony 12/29/16 1/6/17 9/19/17 n/aRichardson Sabrina 10/6/16 12/21/16 3/7/17 9/8/17 8/29/17Ross Danielle 10/6/16 1/3/17Ross Evelyn 4/27/17 3/16/17 12/26/16 9/21/17 n/a 4/3/17 4/20/17Sanders Gloria 10/6/16 3/12/17 9/11/17Sanford Virginia 4/26/17 2/1/17 3/27/17Sapp DeReece 3/30/19 5/9/17 1/25/17 1/2/17 3/6/17 9/8/17Saunders Tonia 6/15/17 12/21/16 3/7/17 9/8/17Scott Asante' 10/6/16 12/22/16 3/12/17 9/10/17 8/29/17Scott (Henderson) Deonica 9/19/17 n/a 11/2/16Serpas Dominga 12/22/16 3/27/17 9/14/17Shields Michele 4/27/17 12/27/16 3/28/17 disp training 8/30/17Simmons Shavon 1/8/17 3/7/17 9/12/17Simms Swayne 12/27/16 3/27/17 9/11/17Small Davia 1/9/17 3/7/17 9/8/17 8/31/17Sowah McMills 1/9/17 3/21/17 9/14/17Steen Tamika 4/27/17 3/16/17 1/4/17 3/30/17 9/12/17 4/3/17 4/20/17Stover Bertha 5/5/17 3/27/17Sullivan Charmaine 1/6/17 9/19/17 n/aTasker Teresa 1/3/17 vac 9/19 n/aTate Manuel 1/4/17 3/12/17 disp trainingTatum Alysha 1/2/17 3/7/17 9/14/17Taylor Andrea 1/3/17 3/29/17 9/11/17 4/3/17Tefera Nebeyou 12/29/16 1/3/17 n/s 9/21 9/14/17Thompson Mya 12/20/16 3/12/17Thompson Shirayne 12/28/16 1/25/17 3/13/17 9/14/17Thorne Sheldon 12/8/16 1/25/17 2/9/17 3/21/17 9/12/17 8/2/17 8/31/17 5/16/17Thurston Michelle 12/8/16 1/3/17 9/21/17 n/aTobar Wilson 4/27/17 3/16/17 1/3/17 3/30/17 4/3/17 4/20/17Trent Iris 12/26/16 12/21/16 9/21/17 n/aTyson Theodosia 11/9/16 4/27/17 12/22/16 3/28/17 9/14/17Vargas Celia 1/4/17 3/12/17 9/13/17 8/2/17Velasco Ana 1/7/17 3/12/17 9/11/17Walker Phyllis 1/2/17 3/7/17Wallace Rashad 3/30/19 5/9/17 12/24/16 3/7/17 9/10/17Walston Deborah 1/3/17 n/s 9/21 n/aWashington AnitraWashington Nikita 5/5/17 5/9/17 12/23/16 3/7/17 9/7/17 8/9/17White‐Clements Jacqueline 4/21/17 10/6/16 1/3/17 9/12/17 n/a 9/28/18 7/26/17 8/2/17 8/30/17Whitfield Tasyha 12/23/16 3/13/17 9/13/17Wilder Briyana 1/6/17 9/19/17 n/aWilliams Angela 12/20/16 3/6/17 8/29/17Williams Calvin 10/13/16 11/16/16 1/15/17 5/3/17 12/24/16Williams Devon 10/13/16 12/29/16 9/19/17 n/aWilliams Dione 11/9/16 10/6/16 11/16/16 1/13/17 4/12/17 5/3/17 12/21/16 10/19/16Williams Laveda 4/21/17 12/15/16 1/28/17 3/12/17 9/8/17Williams Lynn 4/12/17 1/8/17 3/12/17 9/14/17Williams Michelle 11/9/16 1/8/17 9/12/17 n/aWilliams Rosyland 12/20/16 3/13/17 8/29/17Williams Tracey 1/4/17 3/27/17Williams Vivian 12/23/16 3/15/17 9/13/17Wilson Cortnee 12/21/16 3/7/17 9/14/17Wise Raynise 11/12/16 1/10/17 3/27/17 9/13/17 9/8/17Wright Ladonna 11/9/16 10/14/16 10/6/16 5/3/17 1/25/17 12/20/16 10/19/16Young Tiffani 3/16/17 1/9/17 3/30/17 4/3/17 4/20/17

UCT TraineesRichardson Frank 4/12/17 *3/24/2017 9/12/17 4/13/17Camper Lauren 4/12/17 *3/24/2017 9/8/17 4/13/17Washington Shalita 4/12/17 *3/24/2017 4/13/17Jennings Marisha 4/12/17 *3/24/2017 9/15/17 5/16/17Dubose Sonette 4/12/17 *3/24/2017 9/14/17 4/13/17Chambers Domonique 4/12/17 *3/24/2017 9/13/17 4/13/17Walker Anthony 4/12/17 *3/24/2017 9/15/17 4/13/17 5/16/17Brown‐Mooney William 4/12/17 *3/24/2017 4/13/17Haggins Rajhnissha 4/12/17 *3/24/2017 9/8/17 4/13/17Shank Catina *3/24/2017 9/15/17Jackson Chardon 4/12/17 *3/24/2017 4/13/17Reyes Juanita 4/12/17 *3/24/2017 9/12/17 4/13/17McEachin Mark 4/12/17 *3/24/2017 9/14/17 4/13/17Waldron Nakia 4/12/17 *3/24/2017 9/8/17 4/13/17UCT Trainees

Parris Khaliliah 9/19/17 n/a 8/2/17 8/30/17 8/9/17Daniels (Jackson) Tiffany n/a 8/2/17 8/30/17 8/9/17Pratt Ericka 9/19/17 n/a 8/2/17 8/30/17 8/9/17Carey Letitia 9/19/17 n/a 8/2/17 8/30/17 8/9/17UCT TraineesBarnes Lakita Corbin Brishay Elliott TekuayGroomes MelissaJohnson Erin DeniseJohnson Erin DiandraRobinson BedriyaSharpe RobynSherrod GabrielleStauton BrittaniVance JettiaWallace DerrickWilliams Jasmine Wood Jenee

FEMSBaskerville Veronica 2/17/17Boozer Donovan 2/15/17 2/23/17 2/17/17Davis Timothy 2/15/17 2/23/17 2/17/17Della‐Camera Susie 2/17/17Terry Shuna 2/15/17 2/23/17 2/17/17Toland Dureyea 2/15/17 2/23/17 2/17/17

ADMIN

Anderson Arrelle 7/17/17Belt David 8/3/17 4/20/17Brown Kelly 10/17/16Brown Yasmin 10/13/16Bucksell Ingrid 10/18/16Burton KathyCreamer Tammie 2/22/17 6/15/17 3/6/17 10/19/16Dagnachen Fisseha 12/15/16Darby Jessica 4/13/2017Deans Lakea 10/13/16Donnelly Nicole 8/3/17Dreher‐King Colleen 10/13/16Drumsdale Danielle 8/9/17Duff Judy 11/7/16 10/14/16 4/12/17 5/3/17 6/15/17 3/9/17 1/24/17 10/17/16 7/17/17 11/2/16 4/20/17Etter Alan 4/12/17 10/17/16 8/9/17Flores Basil 8/3/17Ford Setrena 5/3/17 10/18/16 8/9/17Forrester Sheikia 10/13/16 11/16/16 4/12/17 5/3/17 10/19/16Galloway Brittany 5/3/17 8/9/17Gattison Wanda 10/6/16 2/8/17 2/10/17 10/18/16 8/9/17Gay Gina 4/13/17 10/19/16 7/26/17Gilbert Tracye 11/12/16 5/3/17 6/15/17 10/19/16 7/20/17Hayes Dionne 7/17/17 7/20/17Hines Eric 11/16/16 5/3/17 10/18/16Hollins Marlene 4/12/17 6/15/17 2/8/17 2/10/17 10/19/16 11/2/16 7/20/17Holmes Karima 10/17/16Hott Marsha 10/13/16 5/3/17 2/3/17 12/16/16 6/15/17 3/9/17 10/19/16 7/20/17Kavaleri Teddy 5/3/17 10/17/16 8/9/17King Marcia 6/1/17 4/12/17 2/8/17 4/13/17 9/28/18 7/20/17MacArthur Selena 10/13/16 7/17/17Mascorro Javier 10/13/16 4/12/17 5/3/17 4/12/17 10/18/16Matthews Stephen 4/12/17 5/3/17McManus Yvonne 4/12/17 5/3/17 10/18/16Miranda Maria 10/19/16 7/26/17Omekam Chris 3/21/17 4/13/17 10/19/16 8/9/17Ortega Beatriz 4/13/17 7/26/17Ramlogin Tim 10/13/16 4/12/17 10/18/16Roberts JamesRoss Kip 4/12/17 10/17/16 7/26/17Scott Robin 12/26/16 5/3/17 12/21/16 6/15/17 9/28/18 7/20/17Sullivan Lajuan 10/14/16 1/15/17 5/3/17 12/20/16 2/8/17 2/10/17 10/18/16Taylor‐Weems Yolanda 10/19/16 7/26/17Walker Marcellus 10/13/16 5/3/17 10/19/16Washington Edward 4/12/17 5/3/17 2/8/17 2/10/17 10/18/16 8/9/17 2/2/17Westfield Angelo 5/3/17 10/19/16Wobbleton Jeff 4/12/17 5/3/17 4/12/17 10/17/16 7/17/17 8/9/17

TranscriptionAwash Zerihun 2/15/17Danson Santo 2/15/17 3/9/17Ford Robin 2/3/17 2/23/17 2/22/17Shelton Jesse 2/3/17 2/15/17Stutson Denise 2/23/17 2/22/17 10/19/16

311Allen Ashley 4/12/17 8/10/2017Barnes Shanan 4/12/17Best LaVerne 8/9/2017Bragg Priscilla 8/9/2017Branch TaquishaBrown Bess 8/9/2017Carr Doreen 8/9/2017Clark Ronieka 8/9/2017Epps Nancy 8/9/2017Green Thearl 8/9/2017Gorham Monica 8/9/2017Hailstorks Amanda 8/9/2017Hailstock IndiaHawkins Erma 8/10/2017Lawson Darlenelee Jungja 8/9/17Peters Doretha 8/10/17Phillips Barbara 4/13/2017

Whitaker NatashaMarrow Vanessa 7/26/17Mattox Jenine 8/9/17McGrier Perrika 4/12/17Middleton Tearsha 8/9/2017McNeill Toye 8/9/2017McRae Dexter 8/10/1017Herring Kiara 4/12/17Norfleet Rochele 8/9/2017Parris NorbertPierce LindaRoberts ShardaySmalley Colandria 4/12/17 8/9/2017Hood Tiauna 4/12/17Carr Shannon 4/12/17 8/9/2017Quigley Walter 4/12/17 8/9/2017Jones Shaquanna 4/13/2017Fisher Felicia 4/13/2017Tillman Shawnee 4/13/2017 8/9/2017Wash John 8/9/2017Woody GeraldZackery Shadonna 8/9/17

Day AdruabbeBowman DanaAtkinson Lisa 8/9/17Wash JohnDolomo Diane 7/26/17 8/9/17Fogg Dion Gales AdriennneHawkins Akime 8/9/17Jones ValerieJones SabrinaMahoney WilliamWilliams EbonyWashington JaniceMaichew MelakuTroublefield ShelitaTefera Melaku 10/14/16 4/12/17Smith MasikaSmith TraveonScruggs JanieScott Tamica 4/12/17 8/9/17Sawar Spozmai 8/9/17Sasagawa Coleman Sumie 8/9/17Pope Nicole 8/9/17Nelson MichaelWilliams Cynthia 4/12/17 7/26/17 8/10/17Zanelli Juan 8/9/2017

ContractorsBarr Charles 7/26/17

rn APCO S

Training Topic: Fire O

PS 101

FEMS EM

D Refresh

er

CTO R

efresh

er SEG &

DORs

EFD

3SI Train the Trainer

MPD C

IO Training

CTO C

lass

CBD K

ICK OFF

Motorola Radio I

Motorola Radio II

Teachable Moments & QA Review Total CE Training hours 20

17 APCO Mid Eastern Fall Confe

EMPLOYEE CE Hours 8 4 2 16 2 40 24 2 4 4 689 16Number Attended 7 120 2 6 2 2 7 41 13 5 0.5 16

911 56 480 4 96 4 80 168 82 52 20 344.5 1042 256Abdul‐Wahid Jarita 11/21/17Abraham (Houser) Erika 11/13/17 CPR reviewsAbrha Nebeyeluel 11/9/17 52Adams Charmisa 11/27/17 0.5Akinsola Aladegoke 12/21/17 11/9/17 26Alexander‐Wingate Karen 12/16/17Anderson Karen 12/5/17Avalos Brenda 11/27/17Bailey Janay 11/27/17 11/10/17Banks Jamel 12/5/17Banks Marcellus 11/14/17Barlow Jahmela 10/20/17Barnes‐Garvin Yvette 11/16/17Beamon Elauntanyce 11/14/17Beatty Tracy 10/28/17 12/15/17 11/9/17 10/24/17 10/24/17Bell Charlee 11/8/17Bender RickyBenford Deborah 12/20/17Bennett Bianca 11/16/17 11/15/17Bethea Wanda 12/19/17Billingsley Eugene 11/30/17Black Sherry 12/9/17Branch KatrinaBrawner Rasheena 11/13/17Brooks Brenda 11/18/17Brown Crystal 11/20/17 10/25/17Brown Eric 11/6/17Brown Sharane 11/8/17Brown‐Mooney William 11/13/17Burrell Angela 10/28/17 11/9/17Caldwell Crystal 11/20/17Camper Lauren 11/29/17Carey LetitiaCarr Jacqueline 12/2/17

Carruth WendyCarter NicoleChambers Domonique 12/2/17Champion‐Bey Taheyyer 11/16/17Clements (White) JacquelineCovington Anthony 11/9/17 10/20/17Covington Latrice 10/24/17 10/20/17Cromer Raven 12/2/17 11/15/17Dammons Desirae 12/12/17Daniels Cynthia 11/13/17Daniels Tiffany 11/6/17Darby AlitaDavis Tamainia 11/27/17Dayne MelissaDeria Miriam 11/27/17Dickens IndigoDubose Sonette 12/2/17Duke Karen 11/18/17 11/10/17Espinosa‐Rodriguez KarolineFair Jatondra 11/8/17Faltz KristenFana Aurelina 11/9/17Fergusson Amber 11/8/17Fletcher Brittney 11/27/17 10/23/17 11/15/17 10/20/17Freeman TyneekaFuller Tiffany 11/16/17 11/10/17 10/20/17Glasker Keturah 10/28/17 12/15/17* 11/9/17 *10‐24‐17 *10‐24‐17Gaston KendelGeter Yolanda 10/28/17 12/15/17* *10‐24‐17 *10‐24‐17Glenn Michael 11/21/17Granados Fernando 11/27/17 10/23/17Haggins Rajhnissha 12/19/17Hall Frances 11/8/17 10/20/17Hall JuWanna 11/13/17Harris Deita 11/16/17 11/10/17Henson DonnettHenson‐McGill MonicaHernandez Nury 11/14/17 11/10/17Herndon DelisaHiggs Raquel 12/16/17Holley Lenora 12/4/17Howard Carla 12/19/17Huitz Ana

Hunter Mark 12/4/17 11/10/17 10/20/17Ifill RaquelJackson April 12/21/17Jackson Chardon 12/21/17 11/9/17Jackson Trayshelle 11/18/17 10/20/17Jefferson Kimberly 11/6/17Jenkins KellyJennings MarishaJohnson Arielle 11/14/17Johnson CheriJohnson Stewart 12/18/17Johnson Victoria 11/18/17 11/15/17 11/10/17Johnson‐Stewart VeronicaJones KeenaJones ShannonJones Sharon 11/13/17Joy Keisha 11/14/17 11/10/17Kee JuliusKing KevinKnox Debbie 10/25/17Leake Kandace 11/28/17Lee Vera 12/11/17Lewis BridgetLopez Carmen 11/21/17Malry JamesMarable Michael 12/16/17Martin Robin 12/2/17Mccullough‐Collins Shondel 11/18/17 11/10/17McEachin Mark 11/9/17 11/9/17Millard Ava 12/16/17Montero Marisela 12/5/17Morgan Sharon 12/9/17Morris Carolyn 12/2/17Morris Crystal 11/15/17 11/10/17Morris Erica 12/9/17 11/10/17Morsell‐Turner Jennifer 11/6/17Murillo Sebastian 11/30/17 11/10/17Nazario Sylvia 11/28/17Neal Hubert 12/2/17 11/10/17Norville Sambeth 12/5/17 11/10/17Oliver (Rawlings) Alice 12/2/17Parris Khaliliah 11/27/17Percy (Grant) Kara 12/15/17 12/8/17 11/9/17 10/24/17

Perry CarissaPratt Ericka 12/12/17Proctor MaryPross GregoryRamsey ChristaReyes JuanitaRice‐Robinson Gayle 11/18/17 11/10/17Richardson AnthonyRichardson FrankRichardson Sabrina 12/19/17Ross DanielleRoss Evelyn 12/8/17Sampson (Davis) LarveniaSanders GloriaSanford Virginia 12/20/17 11/9/17Sapp DeReece 12/2/17 11/9/17Saunders Tonia 11/8/17Scott Asante'Scott (Henderson) Deonica 12/5/17Serpas Dominga 12/12/17Schank Catina 12/9/17Shields Michele 10/28/17 12/15/17 11/9/17 10/24/17 10/24/17Simmons Shavon 12/5/17Simms SwayneSmall Davia 11/13/17Sowah McMills 12/20/17Steen Tamika 12/2/17Stover Bertha 11/9/17Sullivan Charmaine 11/9/17Tasker Teresa 11/20/17Tate Manuel 12/15/17* 11/9/17 *10‐24‐17 *10‐24‐17Taylor Andrea 11/18/17 11/10/17Tefera NebeyouThompson Mya 11/9/17Thompson Shirayne 11/15/17Thompson (Boyd) JacquelineThorne Sheldon 11/10/17 10/20/17Thurston MichelleTobar Wilson 11/9/17Trent Iris 11/8/17 11/9/17Tyson Theodosia 12/2/17Vargas CeliaVelasco Ana

Waldron Nakia 11/29/17Walker Anthony 11/9/17 11/15/17 11/9/17Walker PhyllisWallace RashadWalston DeborahWashington AnitraWashington Nikita 11/15/17 11/10/17Washington Shalita 11/9/17Whitfield Tasyha 11/28/17Wilder Briyana 12/19/17Williams Angela 11/30/17Williams Devon 11/21/17 11/10/17Williams Laveda 12/11/17 11/9/17Williams Lynn 12/11/17Williams Michelle 11/15/17 11/10/17Williams RosylandWilliams TraceyWilliams Vivian 12/12/17Wilson Cortnee 11/8/17 11/15/17 11/9/17 10/20/17Wise Raynise 12/11/17Young Tiffani

UCT TRAINEESBarnes Lakita *12/15/17Corbin Brishay *12/15/17Elliott Tekuay *12/15/17Groomes Melissa *12/15/17Johnson Erin Denise *12/15/17Johnson Erin Diandra *12/15/17Robinson Bedriya *12/15/17Sharpe Robyn *12/15/17Sherrod Gabrielle *12/15/17Stauton Brittani *12/15/17Vance Jettia *12/15/17Wallace Derrick *12/15/17Williams Jasmine *12/15/17Wood Jenee *12/15/17

FEMSBaskerville Veronica 10/25/17Boozer Donovan 10/25/17Davis TimothyDella‐Camera Susie 10/25/17

Terry Shuna 10/25/17Toland Dureyea

ADMIN/SUPERVISORSAlexander Denise 11/9/17 10/24/17Anderson ArrelleBelt DavidBrown KellyBrown YasminBucksell IngridBurton KathyCreamer Tammie 10/24/17 10/20/17Crews LavearDagnachen FissehaDarby JessicaDeans LakeaDreher‐King ColleenDuff Judy 10/20/17Etter AlanFlores BasilFord SetrenaForrester SheikiaGadsden Alton 11/13/17Galloway BrittanyGattison WandaGay GinaGilbert TracyeHayes DionneHines EricHollins Marlene 11/20/17 10/24/17 10/24/17 10/20/17Holmes KarimaHott MarshaJohnson LaQuenceyerJohnson LaurenJones‐Patterson AlexandriaKavaleri TeddyKing Marcia 10/28/17 12/15/17 11/20/17 10/24/17 10/24/17 10/20/17Little Cynthia 10/24/17MacArthur Selena 10/24/17Matthews Stephen 10/24/17Mccoy ElmaMcManus YvonneMillard Karl

Miller AlfredaMiranda MariaOmekam ChrisOrtega BeatrizRamlogin TimReid NicholeRoss KipScott Robin 10/28/17 10/24/17 10/24/17 10/20/17Sullivan Lajuan 10/24/17 10/20/17Taylor‐Weems YolandaWalker MarcellusWashington EdwardWestfield AngeloWilliams Calvin 12/18/17Williams CynthiaWilliams DioneWobbleton JeffWright Ladonna

TranscriptionAwash ZerihunDanson SantoFord RobinStutson Denise

311Allen AshleyAtkinson LisaBarnes ShananBowman DanaBranch TaquishaCarr ShannonDay AdruabbeDolomo DianeEnoch MichelleFisher FeliciaFogg Dion Gales AdriennneGorham MonicaHailstock IndiaHawkins AkimeHawkins Erma

Herring KiaraHood TiaunaJones SabrinaJones ShaquannaJones ValerieLawson DarleneMahoney WilliamMaichew MelakuMarrow VanessaMccracken ShavonMcGrier PerrikaMcRae DexterNelson MichaelPhillips BarbaraPierce LindaPope NicoleQuigley WalterRoberts ShardaySasagawa (Coleman) SumieSawar SpozmaiScott TamicaScruggs JanieSmalley ColandriaSmith MasikaSmith TraveonTefera MelakuTillman ShawneeTroublefield ShelitaWash JohnWashington JaniceWhitaker NatashaWilliams EbonyWoody Gerald

Date Name (First Name Last Name) Event Or Case Number QA Review Recertification Retesting Teachable Moment Other ‐ explain7/28/17 Anthony Covington 301752 x7/28/17 Anthony Covington 323799 x7/28/17 Anthony Covington 315860 x7/28/17 Anthony Covington 320428 x7/28/17 Anthony Covington 322508 x7/28/17 Dominique Chambers 316011 x7/28/17 Dominique Chambers 312194 x7/28/17 Dominique Chambers 310569 x7/28/17 Dominique Chambers 312178 x7/28/17 Dominique Chambers 320007 x7/28/17 Dominique Chambers 322159 x7/28/17 Dominique Chambers 317936 x7/28/17 Dominique Chambers 323701 x7/28/17 Dominique Chambers 325830 x7/28/17 Dominique Chambers 323746 x7/28/17 Dominique Chambers 313971 x7/28/17 Dominique Chambers 322098 x7/28/17 Aladegoke Akinsola 299840 x7/28/17 Aladegoke Akinsola 299805 x7/28/17 Aladegoke Akinsola 299490 x7/28/17 Aladegoke Akinsola 300272 x7/28/17 Aladegoke Akinsola 306749 x7/28/17 Aladegoke Akinsola 305878 x7/28/17 Aladegoke Akinsola 308682 x7/28/17 Aladegoke Akinsola 308229 x7/28/17 Aladegoke Akinsola 308154 x7/28/17 Aladegoke Akinsola 317782 x7/28/17 Aladegoke Akinsola 315007 x7/28/17 Aladegoke Akinsola 312017 x7/28/17 Aladegoke Akinsola 324094 x7/28/17 Aladegoke Akinsola 322022 x5/22/17 Cortnee Willson x‐homi call5/22/17 Tonia Saunders 270889 X5/22/17 Tonia Saunders 270808 X5/22/17 Tonia Saunders 252382 X5/22/17 Tonia Saunders 538698 X5/22/17 Marquis Baylor 259232 X5/22/17 Marquis Baylor 271586 X5/22/17 Marquis Baylor 267181 X5/22/17 Marquis Baylor 267959 X5/22/17 Marquis Baylor 258929 X5/22/17 Marquis Baylor 255257 X5/22/17 Marquis Baylor 61244 X5/22/17 Marquis Baylor 271223 X5/22/17 Marquis Baylor 251762 X5/22/17 Marquis Baylor 259275 X5/22/17 Marquis Baylor 260716 X5/22/17 Marquis Baylor 250256 X5/22/17 Marquis Baylor 270069 X5/22/17 Marquis Baylor 272070 X5/22/17 Marquis Baylor 266714 X5/22/17 Marquis Baylor 261255 X5/22/17 Marquis Baylor 265163 X5/22/17 Marquis Baylor 272097 X5/22/17 Marquis Baylor 270534 X5/22/17 Marquis Baylor 267975 X5/22/17 Marquis Baylor 534997 X5/22/17 Marquis Baylor 60421 X5/22/17 Keturah Glasker 262977 X5/22/17 Keturah Glasker 268759 X5/22/17 Keturah Glasker 264327 X5/22/17 Keturah Glasker 252845 X5/22/17 Keturah Glasker 60485 X5/22/17 Keturah Glasker 264680 X5/22/17 Keturah Glasker 269981 X5/22/17 Shannon Jones 271947 X5/22/17 Shannon Jones 254836 X5/22/17 Shannon Jones 260434 X5/22/17 Cassandra Alexander 266448 X5/22/17 Cassandra Alexander 262723 X5/22/17 Cassandra Alexander 264945 X5/22/17 Cassandra Alexander 534935 X5/22/17 Cassandra Alexander 262416 X5/22/17 Cassandra Alexander 535049 X5/22/17 Cassandra Alexander 538370 X5/22/17 Cassandra Alexander 258892 X5/22/17 Cassandra Alexander 268609 X5/22/17 Cassandra Alexander 59717 X5/22/17 Mya Thompson 59420 X5/22/17 Mya Thompson 534601 X5/22/17 Mya Thompson 534430 X5/22/17 Mya Thompson 266067 X5/22/17 Mya Thompson 264263 X5/22/17 Mya Thompson 537286 X5/22/17 Mya Thompson 363010 X5/22/17 Mya Thompson 253516 X5/22/17 Mya Thompson 253405 X5/22/17 Mya Thompson 61047 X5/22/17 Nebeyelul Abrah 272297 X5/22/17 Aladegoke Akinsola 294353 X5/22/17 Aladegoke Akinsola 287695 X5/22/17 Aladegoke Akinsola 285630 X5/22/17 Aladegoke Akinsola 66447 X5/22/17 Aladegoke Akinsola 285630 X5/22/17 Aladegoke Akinsola 284045 X5/22/17 Aladegoke Akinsola 288445 X5/22/17 Aladegoke Akinsola 65783 X5/22/17 Aladegoke Akinsola 266692 X5/22/17 Kristen Faltz 269499 X5/22/17 Kristen Faltz 266699 X5/22/17 Amber Fergusson 65258 X5/22/17 Amber Fergusson 67180 X5/22/17 Amber Fergusson 287347 X5/22/17 Amber Fergusson 288505 X

Enter number of each done on that date

5/22/17 Alice Oliver 281822 X5/22/17 Alice Oliver 288797 X5/22/17 Alice Oliver 287939 X5/22/17 Alice Oliver 287168 X5/22/17 Alice Oliver 294317 X5/22/17 Alice Oliver 284295 X5/22/17 Brenda Avalos 267176 X5/22/17 Brenda Avalos 258308 X5/22/17 Brenda Avalos 263198 X5/22/17 Brenda Avalos 263291 X5/22/17 Marcellus Banks 270020 X5/22/17 Marcellus Banks 270171 X5/22/17 Marcellus Banks 264250 X5/22/17 Marcellus Banks 61075 X5/22/17 Marcellus Banks 264275 X5/22/17 Marcellus Banks 264173 X5/22/17 Marcellus Banks 264262 X5/22/17 Marcellus Banks 266423 X5/22/17 Marcellus Banks 535669 X5/22/17 Marcellus Banks 263707 X5/22/17 Marcellus Banks 59463 X5/22/17 Marcellus Banks 59862 X5/22/17 Marcellus Banks 60424 X5/22/17 Marcellus Banks 269316 X5/22/17 Angela Burrell 258161 X5/22/17 Angela Burrell 252597 X5/22/17 Angela Burrell 249386 X5/22/17 Davia Small 272075 X5/22/17 Davia Small 269735 X5/22/17 Davia Small 270106 X5/22/17 Davia Small 270262 X5/22/17 Davia Small 60453 X5/22/17 Davia Small 264893 X5/22/17 Davia Small 264101 X5/22/17 Davia Small 59772 X5/22/17 Davia Small 264155 X5/22/17 Davia Small 59864 X5/22/17 Davia Small 261698 X5/22/17 Davia Small 266879 X5/22/17 Davia Small 533848 X5/22/17 Davia Small 272221 X5/22/17 Brenda Avalos 261343 X5/22/17 Brenda Avalos 59618 X5/22/17 Brenda Avalos 270920 X5/22/17 Brenda Avalos 60733 X5/22/17 Brenda Avalos 267709 X5/22/17 Brenda Avalos 267772 X5/22/17 Brenda Avalos 269025 X5/22/17 Brenda Avalos 257873 X5/22/17 Brenda Avalos 257750 X5/22/17 Gregory Pross 263525 X5/22/17 Nebeyelul Abrah 256320 X5/22/17 Nebeyelul Abrah 257637 X5/22/17 Nebeyelul Abrah 272077 X5/22/17 Nebeyelul Abrah 269847 X5/22/17 Nebeyelul Abrah 266537 X5/22/17 Nebeyelul Abrah 60387 X5/22/17 Nebeyelul Abrah 266599 X5/22/17 Nebeyelul Abrah 266589 X5/22/17 Nebeyelul Abrah 533636 X5/22/17 Taysha Whitfield 271594 X5/22/17 Taysha Whitfield 268912 X5/22/17 Taysha Whitfield 61179 X5/22/17 Taysha Whitfield 266115 X5/22/17 Taysha Whitfield 60128 X5/22/17 Taysha Whitfield 250050 X5/22/17 Taysha Whitfield 267680 X5/22/17 Cynthia Daniels 271026 X5/22/17 Cynthia Daniels 271047 X5/22/17 Cynthia Daniels 259203 X5/22/17 Angela Burrell 264062 X5/22/17 Angela Burrell 266425 X5/22/17 Angela Burrell 265235 X5/22/17 Angela Burrell 264877 X5/22/17 Angela Burrell 261408 X5/22/17 Angela Burrell 261455 X5/22/17 Angela Burrell 266433 X5/22/17 Angela Burrell 264232 X5/22/17 Angela Burrell 61167 X5/22/17 Angela Burrell 261335 X5/22/17 Angela Burrell 60601 X5/22/17 Angela Burrell 252220 X5/22/17 Carmen Lopez 256476 X5/22/17 Carmen Lopez 254152 X5/22/17 Carmen Lopez 254930 X5/22/17 Carmen Lopez 256373 X5/22/17 Carmen Lopez 256038 X5/22/17 Carmen Lopez 268842 X5/22/17 Carmen Lopez 258430 X5/22/17 Carmen Lopez 255967 X5/22/17 Carmen Lopez 267542 X5/22/17 Carmen Lopez 263946 X5/22/17 Carmen Lopez 269566 X5/22/17 Sambeth Norville 259302 X5/22/17 Sambeth Norville 255581 X5/22/17 Sambeth Norville 266162 X5/22/17 Sambeth Norville 268654 X5/22/17 Sambeth Norville 264631 X5/22/17 Sambeth Norville 535285 X5/22/17 Sambeth Norville 538478 X5/22/17 Sambeth Norville 262803 X5/22/17 Sambeth Norville 535832 X5/22/17 Sambeth Norville 269468 X5/22/17 Sambeth Norville 271826 X5/22/17 Sambeth Norville 264703 X6/6/17 Karoline Espinoza 263315 X6/6/17 Karoline Espinoza 266773 X

6/6/17 Karoline Espinoza 269724 X6/6/17 Karoline Espinoza 272083 X6/6/17 Karoline Espinoza 255954 X6/6/17 Karoline Espinoza 249272 X6/6/17 Karoline Espinoza 250654 X6/6/17 Karoline Espinoza 250719 X6/6/17 Karoline Espinoza 256432 X6/6/17 Karoline Espinoza 252468 X6/6/17 Rasheena Brawner 310191 X6/6/17 Rasheena Brawner 311716 X6/6/17 Rasheena Brawner 313895 X6/6/17 Rasheena Brawner 312293 X6/6/17 Rasheena Brawner 314414 X6/6/17 Rasheena Brawner 314244 X6/6/17 Rasheena Brawner 316443 X8/21/17 Brenda Avalos 323853 X8/21/17 Brenda Avalos 329579 X8/21/17 Marcellus Banks 323976 X8/21/17 Marcellus Banks 325896 X8/21/17 Marcellus Banks 323588 X8/22/17 Dominque Chambers 323746 X8/22/17 Dominque Chambers 328326 X8/22/17 Dominque Chambers 322159 X8/22/17 Desirea Dammons 323849 X8/22/17 Desirea Dammons 327671 X8/22/17 Tamania Davis 329688 X8/23/17 Janay Bailey 323027 X8/23/17 Janay Bailey 324292 X8/23/17 Janay Bailey 324260 X8/23/17 Janay Bailey 324718 X8/23/17 Janay Bailey 329798 X8/23/17 Janay Bailey 329747 X8/23/17 Janay Bailey 328017 X8/23/17 William Brown Mooney 324952 X8/23/17 William Brown Mooney 330324 X8/23/17 William Brown Mooney 323322 X8/23/17 William Brown Mooney 327015 X8/23/17 Dieta Harris 328822 X8/23/17 Dieta Harris 330231 X 8/20/17 Charmain Sullivan 328726 X 8/20/17 Charmain Sullivan 323275 X 8/20/17 Charmain Sullivan 324617 X 8/20/17 Charmain Sullivan 326984 X 8/20/17 Charmain Sullivan 326702 X 8/20/17 Kimberly Jefferson 328676 X 8/20/17 Amber Fergusson 322872 X 8/20/17 Amber Fergusson 324644 X 8/20/17 Rajhnissha Haggins 325391 X 8/20/17 Rajhnissha Haggins 327033 X8/2/17 Melissa Dayne I20170458991 Interviewing 8/2/17 Manuel Tate I20170458991 call back when h/u7/10/17 Rasheena Brawner I20170039503 interviewing 7/10/17 ariellena Fana I20170039503 give l/o when disptaching 8/2/17 Charlee Bell I20170458991 Interviewing 8/22/17 Dominque Chambers I20170500630 utilizing the language line 8/10/17 Vivian Williams I20170475384 interviewing & multiple call / Generated OPSD report 7/30/17 Carmen Lopez F170120616 Notifying NWB 7/24/17 Amber Ferrguson F170122539 lacked customer service / Hung up on the caller7/30/17 Vera Lee 3500 13th St NW Didn’t put the call in 8/24/17 Yolanda Geter 323157 x8/24/17 Sharon Jones 326794 x8/24/17 Sharon Jones 330209 x8/24/17 Kara Percy 328691 x8/24/17 Kara Percy 324951 x8/24/17 Charmain Sullivan 328726 x8/24/17 Charmain Sullivan 324617 x8/24/17 Charmain Sullivan 326984 x8/24/17 Charmain Sullivan 326702 x8/24/17 Kimberly Jefferson 328676 x8/24/17 Amber Ferguson 322872 x8/21/17 Rajhnissha Haggins 325391 x8/21/17 Rajhnissha Haggins 327033 x8/21/17 Amber Ferguson 324644 x8/21/17 Marcellus Banks 323976 x8/21/17 Marcellus Banks 323588 x8/21/17 Marcellus Banks 325896 x8/21/17 Brenda Avalos 323853 x8/21/17 Brenda Avalos 329579 x6/29/17 Karen Duke 297081 x6/29/17 Karen Duke 280782 x6/29/17 Karen Duke 67170 x6/29/17 Karen Duke 292974 x6/29/17 Karen Duke 297533 x6/29/17 Karen Duke 294522 x6/29/17 Karen Duke 291465 x6/29/17 Karen Duke 291295 x6/28/17 Marsielia Monter 286175 x6/28/17 Marsielia Monter 289357 x6/28/17 Marsielia Monter 289090 x6/28/17 Marsielia Monter 289009 x6/28/17 Marsielia Monter 283729 x6/28/17 Marsielia Monter 292069 x6/28/17 Marsielia Monter 292549 x6/28/17 Marsielia Monter 292744 x6/28/17 Marsielia Monter 299234 x6/28/17 Marsielia Monter 299297 x6/28/17 Marsielia Monter 298470 x6/28/17 Marsielia Monter 298361 x6/28/17 Marsielia Monter 296343 x6/28/17 Marsielia Monter 66956 x7/28/17 Dominque Chambers 310569 x7/28/17 Dominque Chambers 312178 x7/28/17 Dominque Chambers 320007 x7/28/17 Dominque Chambers 322159 x7/28/17 Dominque Chambers 317936 x7/28/17 Dominque Chambers 323701 x7/28/17 Dominque Chambers 325830 x

7/28/17 Dominque Chambers 322746 x7/28/17 Dominque Chambers 313971 x7/28/17 Dominque Chambers 322098 x7/28/17 Aladegoke Akinsola 299840 x7/28/17 Aladegoke Akinsola 299805 x7/28/17 Aladegoke Akinsola 299490 x7/28/17 Aladegoke Akinsola 300272 x7/28/17 Aladegoke Akinsola 306749 x7/28/17 Aladegoke Akinsola 305878 x7/28/17 Aladegoke Akinsola 308682 x7/28/17 Aladegoke Akinsola 308229 x7/28/17 Aladegoke Akinsola 308154 x7/28/17 Aladegoke Akinsola 317782 x7/28/17 Aladegoke Akinsola 315007 x7/28/17 Aladegoke Akinsola 312017 x7/28/17 Aladegoke Akinsola 324094 x7/28/17 Aladegoke Akinsola 322022 x8/28/17 Brittany Fletcher 334212 x8/28/17 Brittany Fletcher 330986 x8/28/17 Brittany Fletcher 326788 x8/28/17 Brittany Fletcher 323058 x8/28/17 Brittany Fletcher 326340 x8/28/17 Brittany Fletcher 333938 x8/28/17 Brittany Fletcher 336508 x8/28/17 Brittany Fletcher 335316 x8/28/17 Brittany Fletcher 336057 x8/28/17 Brittany Fletcher 334181 x8/28/17 Brittany Fletcher 324874 x8/28/17 Angela Burrell 317713 x8/28/17 Angela Burrell 72645 x8/28/17 Angela Burrell 315718 x8/28/17 Angela Burrell 329771 x8/28/17 Angela Burrell 323922 x8/28/17 Angela Burrell 323579 x8/28/17 Angela Burrell 315754 x8/28/17 Angela Burrell 311344 x8/28/17 Angela Burrell 311778 x8/28/17 Fernando Granados 330499 x8/28/17 Fernando Granados 72444 x8/28/17 Fernando Granados 326329 x8/28/17 Fernando Granados 322566 x8/28/17 Fernando Granados 324344 x8/28/17 Fernando Granados 74688 x8/28/17 Fernando Granados 333925 x8/28/17 Fernando Granados 335237 x8/28/17 Crystal Morris 73026 x8/28/17 Crystal Morris 336042 x8/28/17 Crystal Morris 328919 x8/28/17 Crystal Morris 73844 x8/28/17 Crystal Morris 324759 x8/28/17 Crystal Morris 75218 x8/29/17 Nikita Washington 326753 x8/29/17 Nikita Washington 323076 x8/29/17 Nikita Washington 324754 x8/29/17 Phyllis Walker 322642 x8/29/17 Phyllis Walker 329046 x8/29/17 Phyllis Walker 322551 x8/30/17 Marisha Jennings 72698 x8/30/17 Marisha Jennings 318707 x8/30/17 Marisha Jennings 325690 x8/30/17 Marisha Jennings 314913 x8/30/17 Marisha Jennings 322450 x8/30/17 Marisha Jennings 319189 x8/30/17 Marisha Jennings 311562 x8/30/17 Marisha Jennings 322313 x8/30/17 Marisha Jennings 317069 x8/30/17 Marisha Jennings 323673 x8/30/17 Marisha Jennings 327698 x8/30/17 Marisha Jennings 331190 x8/30/17 Keturah Glasker 324140 x8/30/17 Keturah Glasker 333422 x8/30/17 Keturah Glasker 317508 x8/30/17 Keturah Glasker 329552 x9/8/17 Marquis Baylor 332557 x9/8/17 Marquis Baylor 336242 x9/8/17 Marquis Baylor 335598 x9/8/17 Marquis Baylor 332646 x9/8/17 Marquis Baylor 8‐24‐17 cusomer service between 2100‐2200 9/8/17 Mcmills Sowha 324622 x9/8/17 Mcmills Sowha 326655 x9/8/17 Mcmills Sowha 329470 x9/8/17 Mcmills Sowha 323740 x9/8/17 Mcmills Sowha 326684 x9/8/17 Mcmills Sowha 324116 x9/8/17 Mcmills Sowha 324080 x9/8/17 Mcmills Sowha 322063 x9/8/17 Aladegoke Akinsola 324094 x9/8/17 Rashad Wallace 327507 x9/8/17 Rashad Wallace 329938 x9/8/17 Rashad Wallace 328328 x9/8/17 Manuel Tate 329979 x9/8/17 Aladegoke Akinsola 322022 x9/8/17 Aladegoke Akinsola 328342 x9/8/17 Aladegoke Akinsola 327554 x9/8/17 Frances Hall 321730 x9/8/17 Frances Hall 324937 x9/8/17 Cortnee Willson 322478 x9/8/17 Cortnee Willson 324227 x9/8/17 Cortnee Willson 327069 x9/8/17 Cortnee Willson 327818 x9/8/17 sonnette DuBose 329694 x9/8/17 sonnette DuBose 323660 x

9/22/17 courtnee wilson F170157388UCT made classified the call as a 26C when in fact the call should have been a 09… Customer sevice was also addresed

9/27/17 Alice Oliver I20170579544

reminded the UCT that she can not put callers in harms way as she advised the caller to get the child without asking about the suspect.

422 reviews by the QA team

689 QA/Teachable moments reviewed by QA teamplus 47 CPR calls reviewed by Training Team

*HC High ComplianceC Compliant

Date Last Name First Name Event Number

QA Review ‐ enter compliance

level*

Recertification Retesting Teachable Moment (Be specific) Other ‐ explain OPSD Team Member

PC LC NC

Partial Compliance Low Compliance Non‐compliant

10/3/17 Whitfield Tasyha F170166523 advised that hanging is in case entry went over with her Tammie 10/18/17 Kee Julius F170176043 Failed to launch CPR protocol correctly TG10/24/17 Beamon Elauntanyce 354073 HC TG10/24/17 Beamon Elauntanyce 341459 C TG10/24/17 Beamon Elauntanyce 348121 C TG10/24/17 Beamon Elauntanyce 352152 C TG10/24/17 Beamon Elauntanyce 344634 NC TG10/24/17 Beamon Elauntanyce 346466 PC TG10/24/17 Beamon Elauntanyce 346040 NC TG10/24/17 Beamon Elauntanyce 353820 NC TG10/24/17 Beamon Elauntanyce 356434 NC TG10/24/17 Dickens Indigo I20170586575 1716 I ST NW did not add EMS to an existing slip for a person sprayed with mace Tammie 10/24/17 Haggins Rajhnnisha F170173873 advised to count out loud when doing CPR Tammie 10/24/17 Kee Julius I20170586575 1716 I ST NW slip created for MPD not for EMS for mace sparayed Tammie 10/24/17 Martin Robin 344660 C TG10/24/17 Martin Robin 352156 C TG10/24/17 Martin Robin 353895 C TG10/24/17 Martin Robin 346331 C TG10/24/17 Martin Robin 354295 PC TG10/24/17 Martin Robin 348495 NC TG10/24/17 Montero Mariselia 344840 HC TG10/24/17 Montero Mariselia 339503 HC TG10/24/17 Montero Mariselia 356388 HC TG10/24/17 Montero Mariselia 341294 C TG10/24/17 Montero Mariselia 348018 C TG10/24/17 Montero Mariselia 340509 NC TG10/26/17 Leake Kandace F170180423 X 97 yo female fell down/did not launch ProQA/CPR upon arrival from FEMS TG11/6/17 Barnes‐Garvin Yvette 348124 HC TG11/6/17 Barnes‐Garvin Yvette 333462 HC TG11/6/17 Beamon Elauntanyce 332069 C TG11/6/17 Duke Karen 346703 HC TG11/6/17 Duke Karen 337330 HC TG11/6/17 Duke Karen 337701 HC TG11/6/17 Granados Fernando 333925 NC TG11/6/17 Granados Fernando 330499 C TG11/6/17 Granados Fernando 339145 NC TG11/6/17 Mooney William 348551 HC TG11/6/17 Mooney William 346919 HC TG11/6/17 Mooney William 346854 HC TG11/6/17 Mooney William 336243 C TG11/6/17 Mooney William 334056 C TG11/6/17 Mooney William 332629 PC TG11/6/17 Mooney William 350059 HC TG11/6/17 Mooney William 330389 NC TG11/6/17 Washington Nikita 326753 HC TG11/6/17 washington nikita 351451 C TG11/7/17 Cromer Raven 346905 NC TG11/7/17 Cromer Raven 328890 NC TG11/7/17 Cromer Raven 328509 NC TG11/7/17 Cromer Raven 337097 NC TG11/7/17 Cromer Raven 331000 HC TG11/7/17 Jones Sharon 348139 NC TG11/7/17 Jones Sharon 330658 C TG11/7/17 Jones Sharon 330955 PC TG11/7/17 Jones Sharon 337508 C TG11/7/17 Jones Sharon 347154 C TG11/7/17 Jones Sharon 346690 C TG11/7/17 Jones Sharon 348819 C TG11/7/17 Martin Robin 324735 NC TG11/7/17 Martin Robin 333902 NC TG11/7/17 Martin Robin 324230 C TG11/7/17 Montero Mariselia 324877 C TG11/7/17 Montero Mariselia 323039 C TG11/7/17 Montero Mariselia 348018 C TG11/7/17 Montero Mariselia 332012 C TG11/7/17 Morris Crystal 348352 C TG11/7/17 Morris Crystal 346734 C TG11/7/17 Morris Crystal 336042 HC TG11/7/17 Morris Crystal 334112 NC TG11/8/17 Dammons Desirae 333612 HC TG11/8/17 Dammons Desirae 357854 HC TG11/8/17 Dammons Desirae 327671 C TG11/8/17 Dammons Desirae 347225 C TG11/8/17 Dammons Desirae 361182 C TG11/8/17 Dammons Desirae 361182 C TG11/8/17 Dammons Desirae 322309 LC TG11/8/17 Dammons Desirae 325665 LC TG11/8/17 Dammons Desirae 365127 LC TG11/8/17 Dammons Desirae 323849 NC TG11/8/17 Dammons Desirae 349206 NC TG11/8/17 Dammons Desirae 365284 NC TG11/8/17 Dammons Desirae 365325 NC TG11/8/17 Dammons Desirae 365646 NC TG11/8/17 Davis Tamainia 347181 C TG11/8/17 Davis Tamainia 351378 LC TG11/8/17 Davis Tamainia 349701 NC TG11/8/17 Harris Deita 337519 NC TG

**List each event/incident separatelyEmployee Receiving Counseling Check area

11/8/17 Harris Deita 330850 NC TG11/8/17 Johnson Arielle 349842 NC TG11/8/17 Johnson Arielle 347217 C TG11/8/17 Lee Vera 335390 C TG11/8/17 Lee Vera 336867 C TG11/8/17 Lee Vera 337918 C TG11/8/17 Lee Vera 334887 NC TG11/8/17 Lee Vera 349246 HC TG11/8/17 Lee Vera 349599 LC TG11/8/17 Lee Vera 350963 NC TG11/8/17 Small Davia 345985 C TG11/14/17 BELL CHARLEE 361942 NC TC11/14/17 BELL CHARLEE 363445 LC TC11/14/17 BELL CHARLEE 365391 C TC11/14/17 BELL CHARLEE 365828 HC TC11/14/17 BELL CHARLEE 369317 HC TC11/14/17 BELL CHARLEE 369007 HC TC11/14/17 BELL CHARLEE 369346 HC TC11/14/17 BELL CHARLEE 371223 PC TC11/14/17 BELL CHARLEE 357500 HC TC11/14/17 BELL CHARLEE 355684 HC TC 11/14/17 BELL CHARLEE 355265 PC TC 11/14/17 BELL CHARLEE 355063 C TC 11/14/17 BELL CHARLEE 349894 C TC 11/14/17 BELL CHARLEE 349567 C TC11/14/17 BELL CHARLEE 345908 C TC 11/14/17 BELL CHARLEE 341945 C TC 11/14/17 BELL CHARLEE 332981 C TC11/14/17 BELL CHARLEE 344046 NC TC11/14/17 BELL CHARLEE 347444 NC TC 11/14/17 BELL CHARLEE 327441 C TC11/14/17 BELL CHARLEE 334867 NC TC 11/14/17 JENNINGS MARISHA 344088 HC TC 11/14/17 JENNINGS MARISHA 344039 HC TC 11/14/17 JENNINGS MARISHA 331190 C TC11/14/17 JENNINGS MARISHA 347401 NC TC11/14/17 JENNINGS MARISHA 349105 HC TC 11/14/17 JENNINGS MARISHA 341968 C TC11/14/17 JENNINGS MARISHA 353236 HC TC11/14/17 JENNINGS MARISHA 361418 NC TC 11/14/17 JENNINGS MARISHA 359763 C TC 11/14/17 JENNINGS MARISHA 360283 HC TC 11/14/17 JENNINGS MARISHA 355984 NC TC 11/14/17 JENNINGS MARIISHA 358094 HC TC 11/14/17 JENNINGS MARISHA 327698 C TC 11/14/17 JENNINGS MARISHA I20170659157 TFSA.. 2ND CALL STILL WAITING WAS ENTERED INSTEAD OF THE PERTINENT INFORMATION THAT THE CALLER ADVISED TC 11/14/17 JENNINGS MARISHA I20170675473 PERTINENT INFORMATION OMITTED; CALLER GAVE LAST KNOWN DIRECTION; CUSTOMER SERVICE AND CALMING TECHNIQUES TC11/14/17 JENNINGS MARISHA F170189087 GREAT JOB WITH GETTING RIGHT TO "LETS DO CPR .. .NOT PERFORMED BUT THE ATTEMPT TC11/14/17 MCEACHIN MARK I20170675473 DON’T BE QUICK TO OFFER TO BE ANONYMOUS TC11/14/17 MCEACHIN MARK 351245 NC TC11/14/17 MCEACHIN MARK 323904 HC TC 11/14/17 MCEACHIN MARK 334698 HC TC11/14/17 MCEACHIN MARK 335013 LC TC11/14/17 MCEACHIN MARK 334884 C TC 11/14/17 MCEACHIN ,ARK 338507 LC TC 11/14/17 MCEACHIN MARK 342052 LC TC 11/14/17 MCEACHIN MARK 342432 NC TC 11/14/17 MCEACHIN MARK 343900 NC TC11/14/17 MCEACHIN MARK 344029 PC TC11/14/17 MCEACHIN MARK 347293 C TC11/14/17 MCEACHIN MARK 351547 LC TC11/14/17 MCEACHIN MARK 353215 NC TC 11/14/17 MCEACHIN MARK 355555 LC TC11/14/17 MCEACHIN MARK 359767 NC TC 11/14/17 THOMPSOM MYA 334731 HC TC 11/14/17 THOMPSOM MYA 336672 HC TC 11/14/17 THOMPSOM MYA 353219 HC TC11/14/17 THOMPSON MYA 320302 HC TC11/14/17 THOMPSON MYA 320423 HC TC11/14/17 THOMPSON MYA 324144 HC TC11/14/17 THOMPSON MYA 327484 HC TC11/14/17 THOMPSON MYA 329950 HC TC11/14/17 THOMPSON MYA 332929 HC TC 11/14/17 THOMPSON MYA 341967 HC TC11/14/17 THOMPSON MYA 347310 PC TC11/14/17 THOMPSON MYA 349532 HC TC11/14/17 THOMPSON MYA 355264 HC TC 11/14/17 THOMPSON MYA 355760 HC TC11/14/17 THOMPSON MYA I20170675473 PATIENT WITH CALLER ; DON’T STOP QUESTIONS BECAUSE CALLER SEES AN OFFICER 11/14/17 THOMPSON MYA 321721 HC TC11/14/17 THOMPSON MYA 336940 HC TC11/14/17 THOMPSON MYA 349005 HC TC 11/14/17 THOMPSON MYA 349029 HC TC 11/14/17 THOMPSON MYA NUMBER NOT AVAIL HC TC11/14/17 THOMPSON MYA 358046 HC TC11/14/17 THOMPSON MYA 359765 HC TC11/14/17 THOMPSON MYA f170169923 YOU ENTERED "2ND CALL" THE CLASSIFICATION WAS INCORRECT YOU SHOULD HAVE UPGRADED THE CALL TC11/14/17 WASHINGTON SHALITA 323972 HC TC 11/14/17 WASHINGTON SHALITA 344199 NC TC 11/14/17 WASHINGTON SHALITA 329660 NC TC 11/14/17 WASHINGTON SHALITA 331561 C TC 11/14/17 WASHINGTON SHALITA 334548 NC TC11/14/17 WASHINGTON SHALITA 335067 LC TC 11/14/17 WASHINGTON SHALITA 338266 C TC 11/14/17 WASHINGTON SHALITA 338231 NC TC

11/14/17 WASHINGTON SHALITA 339942 NC TC 11/14/17 WASHINGTON SHALITA 345903 LC TC 11/14/17 WASHINGTON SHALITA 349146 NC TC 11/14/17 WASHINGTON SHALITA 351587 NC TC 11/14/17 WASHINGTON SHALITA 352669 NC TC11/14/17 WASHINGTON SAHLITA 355085 LC TC11/14/17 WASHINGTON SHALITA 355279 C TC 11/14/17 WASHINGTON SHALITA 356024 NC TC11/14/17 WASHINGTON SHALITA I20170659196 STOLEN AUTO WITH AN UPGRADED PRIORITY AS HE WAS WITH HIS VEHICLE .. DID NOT GET PARTICULARS ABOUT THE VEHICLE TC11/14/17 WASHINGTON SHALITA I20170675236 DO NOT RELY ON ANI ALI FOR NAME … THE CALL ER CAN BE SOMEONE OTHER THAN THE LISTED NAME TC11/14/17 WASHINGTON SHALITA I20170675216 MAKE SURE YOU GET A L/O FOR A VEHICLE LEAVING THE SCENE TC11/15/17 JACKSON Chardone 359772 nc TC 11/15/17 JACKSON Chardone 355132 PC TC11/15/17 JACKSON CHARDON 349937 PC TC11/15/17 JACKSON CHARDON 342051 LC TC 11/15/17 JACKSON CHARDON 340408 NC TC11/15/17 JACKSON CHARDON 338612 HC TC11/15/17 JACKSON CHARDON 336573 LC TC11/15/17 JACKSON CHARDON 327508 PC TC11/16/17 Dickens Indigo 359278 PC TC11/16/17 DICKENS Indigo F170193125 CT WANTED TO REVIEW THIS… NO PROTOCOL UTILIZED … TC11/16/17 HAGGINS Rajhnnisha 361110 PC TC11/16/17 HAGGINS Rajhnnisha 354194 HC TC11/16/17 HAGGINS Rajhnnisha 354748 NC TC11/16/17 HAGGINS Rajhnnisha 352105 C TC 11/16/17 HAGGINS Rajhnnisha 350293 C TC11/16/17 HAGGINS Rajhnnisha 339601 HC TC11/16/17 HAGGINS Rajhnnisha 339309 HC TC11/16/17 HAGGINS Rajhnnisha 343123 PC TC11/16/17 HAGGINS Rajhnnisha 346162 LC TC11/16/17 HAGGINS Rajhnnisha I20170610305 YOU CAN NOT TELL A CALLER THAT A VICTIM IS GOING TO BE OK … THIS VICTIM IS NOW DECEASED TC11/16/17 HAGGINS Rajhnnisha 339646 HC TC 11/17/17 AKINSOLA A 353751 C TC 11/17/17 AKINSOLA A 360265 HC TC 11/17/17 AKINSOLA A 336263 C TC 11/17/17 AKINSOLA A 336648 C TC 11/17/17 AKINSOLA A 341418 HC TC11/17/17 AKINSOLA A 347005 hc TC11/17/17 AKINSOLA A NUMBER NOT AVAIL C TC 11/17/17 WAKKER A NTHONY 351650 C TC 11/17/17 WALKER ANTHOINY 355077 HC TC11/17/17 WALKER ANTHOINY 355268 HC TC 11/17/17 WALKER ANTHOINY 355604 HC TC11/17/17 WALKER ANTHONY 357949 C TC11/17/17 WALKER ANTHONY 355970 C TC11/17/17 WALKER ANTHONY 361392 C TC11/17/17 WALKER ANTHONY 359840 C TC11/17/17 WALKER ANTHONY 339931 HC TC11/17/17 WALKER ANTHONY 340402 C TC11/17/17 WALKER ANTHONY 323901 HC TC11/17/17 WALKER ANTHONY 325572 C TC11/17/17 WALKER ANTHONY 329200 NC TC11/17/17 WALKER ANTHONY 329604 C TC11/17/17 WALKER ANTHONY 349074 LC TC11/17/17 WALKER ANTHONY 331395 C TC11/17/17 WALKER ANTHONY 366991 C TC11/17/17 WALKER ANTHONY 347398 HC TC 11/17/17 WALKER ANTHONY 370848 HC TC11/17/17 WALKER ANTHONY 362123 NC TC11/17/17 WALKER ANTHONY 361392 C TC 11/17/17 WALKER ANTHONY f170169923 DID NOT STOP PROTOCOL BECAUSE UNIT IS ON THE SCENE TC11/17/17 WALKER ANTHONY 327632 HC TC11/17/17 WALKER ANTHONY 347402 HC TC11/17/17 WALKER ANTHONY 369285 NC TC11/17/17 WALKER ANTHONY 359840 C TC11/17/17 WALKER ANTHONY I20170675216 LOOK OUT FOR THE BODY OF THE VEHCLE .. .DONT JUST ASK FOR A TAG TC11/18/17 AKINSOLA A 368788 HC TC11/18/17 AKINSOLA A 360265 HC TC11/18/17 AKINSOLA A 366256 PC TC11/18/17 AKINSOLA A 370242 C TC 11/18/17 Mcmills Sowha 355106 C TC11/18/17 McMills Sowha 353335 LC TC11/18/17 Mcmills Sowha 333425 NC TC11/18/17 Mcmills Sowha 355739 NC TC11/18/17 Mcmills Sowha 359759 NC TC11/18/17 Mcmills Sowha 359773 NC TC11/18/17 Mcmills Sowha 363764 C TC11/18/17 Mcmills Sowha 349878 NC TC 11/18/17 Mcmills Sowha 347396 NC TC 11/18/17 Mcmills Sowha 247406 NC TC11/18/17 Mcmills Sowha 347466 LC TC11/18/17 Mcmills Sowha 347449 PC TC11/18/17 Mcmills Sowha 347363 PC TC11/18/17 Mcmills Sowha 342046 NC TC11/18/17 Mcmills Sowha 343620 NC TC11/18/17 Mcmills Sowha 367740 NC TC11/18/17 Mcmills Sowha 361907 NC TC11/18/17 Mcmills SOWAH 338525 NC TC11/18/17 Mcmills SOWAH 342050 NC TC 11/18/17 Mcmills SOWAH F170189087 DO NOT DISCONNECT BECAUSE CALLER ADVSED POLICE/AMB ON THE SCENE TC 11/20/17 Barnes‐Garvin Yvette 342891 nc TG11/20/17 Barnes‐Garvin Yvette 359501 c TG11/20/17 Barnes‐Garvin Yvette 359943 c TG11/20/17 Barnes‐Garvin Yvette 359484 hc TG11/20/17 Barnes‐Garvin Yvette 365913 nc TG

11/20/17 Barnes‐Garvin Yvette 352158 c TG11/20/17 Barnes‐Garvin Yvette 354321 c TG11/20/17 Barnes‐Garvin Yvette 339533 nc TG11/20/17 Barnes‐Garvin Yvette 344425 hc TG11/20/17 Fletcher Brittany 350597 PC TG11/20/17 Fletcher Brittany 348530 C TG11/20/17 Fletcher Brittany 365240 C TG11/20/17 Fletcher Brittany 347518 C TG11/20/17 Fletcher Brittany 367702 C TG11/20/17 Fletcher Brittany 367233 HC TG11/20/17 Fletcher Brittany 363936 HC TG11/20/17 Fletcher Brittany 363966 HC TG11/20/17 Fletcher Brittany 342079 HC TG11/20/17 Fletcher Brittany 342079 HC TG11/20/17 Fletcher Brittany 344521 HC TG11/20/17 Fletcher Brittany 353960 c TG11/20/17 Fletcher Brittany 341765 pc TG11/20/17 Fletcher Brittany 351888 hc TG11/20/17 Fletcher Brittany 351764 hc TG11/20/17 Fletcher Brittany 353465 hc TG11/20/17 Fletcher Brittany 352781 hc TG11/20/17 Fletcher Brittany 352342 hc TG11/20/17 Fletcher Brittany 343457 c TG11/20/17 Fletcher Brittany 336057 hc TG11/20/17 Fletcher Brittany 334181 hc TG11/20/17 Fletcher Brittany 334212 hc TG11/20/17 Fletcher Brittany 335316 hc TG11/20/17 Fletcher Brittany 336508 hc TG11/20/17 Fletcher Brittany 326788 hc TG11/20/17 Fletcher Brittany 330986 hc TG11/20/17 Fletcher Brittany 333938 hc TG11/20/17 Fletcher Brittany 349966 hc TG11/20/17 Fletcher Brittany 346389 hc TG11/20/17 Fletcher Brittany 346840 hc TG11/20/17 Fletcher Brittany 348027 hc TG11/20/17 Fletcher Brittany 347584 hc TG11/20/17 Fletcher Brittany 347689 hc TG11/20/17 Fletcher Brittany 367240 hc TG11/20/17 Granados Fernando 370279 pc TG11/20/17 Granados Fernando 364879 nc TG11/20/17 Granados Fernando 354049 nc TG11/20/17 Granados Fernando 342627 lc TG11/20/17 Granados Fernando 344437 nc TG11/20/17 Harris Dieta 352221 c TG11/20/17 Harris Dieta 331927 pc TG11/20/17 Harris Dieta 353902 hc TG11/20/17 Harris Dieta 359107 hc TG11/20/17 Harris Dieta 351788 hc TG11/20/17 Harris Dieta 364376 c TG11/20/17 Harris Dieta 370290 c TG11/20/17 Harris Dieta 364803 c TG11/20/17 Harris Dieta 351894 c TG11/20/17 Harris Dieta 356907 pc TG11/20/17 Jones Alexandria 366743 NC TG11/20/17 Martin Robin 364432 nc TG11/20/17 Martin Robin 366042 nc TG11/20/17 Martin Robin 366369 nc TG11/20/17 Martin Robin 354295 pc TG11/20/17 Martin Robin 352156 c TG11/20/17 Martin Robin 353895 c TG11/20/17 Martin Robin 344660 c TG11/20/17 Martin Robin 367996 pc TG11/20/17 Martin Robin 369919 pc TG11/20/17 Martin Robin 368447 c TG11/20/17 Martin Robin 364982 c TG11/20/17 Mooney William 352150 c TG11/20/17 Mooney William 341495 c TG11/20/17 Mooney William 344831 hc TG11/20/17 Mooney William 354034 hc TG11/20/17 Mooney William 342504 nc TG11/20/17 Mooney William 354019 hc TG11/20/17 Mooney William 353783 c TG11/20/17 Mooney William 356281 hc TG11/20/17 Mooney William 365945 lc TG11/20/17 Mooney William 366278 nc TG11/20/17 Mooney William 364019 pc TG11/20/17 Mooney William 369467 nc TG11/20/17 Mooney William 369893 pc TG11/20/17 Mooney William 362334 hc TG11/20/17 Morris Crystal 344655 hc TG11/20/17 Morris Crystal 356764 c TG11/20/17 Morris Crystal 359164 pc TG11/20/17 Morris Crystal 362822 hc TG11/20/17 Morris Crystal 359164 pc TG11/21/17 Bailey Janay 360370 hc TG11/21/17 Bailey Janay 356306 hc TG11/21/17 Bailey Janay 355369 hc TG11/21/17 Bailey Janay 356322 c TG11/21/17 Bailey Janay 360370 hc TG11/21/17 Bailey Janay 359472 c TG11/21/17 Bailey Janay 353001 hc TG11/21/17 Bailey Janay 353092 hc TG11/21/17 Bailey Janay 339510 hc TG11/21/17 Bailey Janay 349646 hc TG11/21/17 Bailey Janay 348046 c TG

11/21/17 Bailey Janay 337184 hc TG11/21/17 Bailey Janay 334115 pc TG11/21/17 Bailey Janay 339162 pc TG11/21/17 Bailey Janay 366802 c TG11/21/17 Bailey Janay 363310 hc TG11/21/17 Bailey Janay 364462 hc TG11/21/17 Bailey Janay 364352 hc TG11/21/17 Beaman Elauntyce 341459 c TG11/21/17 Beaman Elauntyce 353820 nc TG11/21/17 Beaman Elauntyce 354073 hc TG11/21/17 Beaman Elauntyce 360313 pc TG11/21/17 Beaman Elauntyce 360889 c TG11/21/17 Beaman Elauntyce 356434 nc TG11/21/17 Beaman Elauntyce 363954 lc TG11/21/17 Beaman Elauntyce 368316 nc TG11/21/17 Beaman Elauntyce 365530 hc TG11/21/17 Beaman Elauntyce 2 c TG11/21/17 Beaman Elauntyce 368527 c TG11/21/17 Beaman Elauntyce 365295 pc TG11/21/17 Brawner Rasheena 363283 nc TG11/21/17 Brawner Rasheena 361228 c TG11/21/17 Brawner Rasheena 363159 pc TG11/21/17 Brawner Rasheena 367095 nc TG11/21/17 Brawner Rasheena 367209 nc TG11/21/17 Brawner Rasheena 334522 nc TG11/21/17 Brawner Rasheena 361228 c TG11/21/17 Brawner Rasheena 340176 nc TG11/21/17 Brawner Rasheena 322246 nc TG11/21/17 Burrell Angela 343824 hc TG11/21/17 Burrell Angela 343221 hc TG11/21/17 Burrell Angela 344106 hc TG11/21/17 Burrell Angela 323922 c TG11/21/17 Burrell Angela 337593 nc TG11/21/17 Burrell Angela 338667 c TG11/21/17 CAMPER LAUREN 323106 HC TC11/21/17 CAMPER LAUREN 324287 HC TC11/21/17 CAMPER LAUREN 324473 NC TC11/21/17 CAMPER LAUREN 326924 HC TC11/21/17 CAMPER LAUREN 330070 NC TC11/21/17 CAMPER LAUREN 339245 HC TC11/21/17 CAMPER LAUREN 339365 C TC11/21/17 CAMPER LAUREN 344778 HC TC11/21/17 CAMPER LAUREN 348261 C TC11/21/17 CAMPER LAUREN 350394 C TC11/21/17 CAMPER LAUREN 352703 C TC11/21/17 CAMPER LAUREN 354773 HC TC11/21/17 CAMPER LAUREN 357001 C TC11/21/17 CAMPER LAUREN 357075 PC TC11/21/17 Chambers Domonique 334874 hc TG11/21/17 Chambers Domonique 336404 hc TG11/21/17 Chambers Domonique 345200 hc TG11/21/17 Chambers Domonique 341655 hc TG11/21/17 Chambers Domonique 363618 pc TG11/21/17 Chambers Domonique 370552 nc TG11/21/17 Chambers Domonique 359987 c TG11/21/17 Chambers Domonique 365259 hc TG11/21/17 Chambers Domonique 362058 hc TG11/21/17 Chambers Domonique 370944 hc TG11/21/17 Chambers Domonique 338665 c TG11/21/17 Chambers Domonique 350907 pc TG11/21/17 Chambers Domonique 340067 c TG11/21/17 Chambers Domonique 359987 c TG11/21/17 Cromer Raven 362844 hc TG11/21/17 Cromer Raven 362358 hc TG11/21/17 Cromer Raven 360363 hc TG11/21/17 Cromer Raven 359210 hc TG11/21/17 Cromer Raven 359261 c TG11/21/17 Duke Karen 364817 c TG11/21/17 Duke Karen 353834 c TG11/21/17 Duke Karen 344605 hc TG11/21/17 Duke Karen 356268 hc TG11/21/17 Duke Karen 354037 c TG11/21/17 Duke Karen 367936 hc TG11/21/17 Duke Karen 370013 hc TG11/21/17 FERGUSSON AMBER 333698 C TC11/21/17 FERGUSSON AMBER 339227 PC TC11/21/17 FERGUSSON AMBER 342796 HC TC11/21/17 FERGUSSON AMBER 345132 PC TC11/21/17 FERGUSSON AMBER 346633 NC TC11/21/17 FERGUSSON AMBER 348708 PC TC11/21/17 FERGUSSON AMBER 354201 HC TC11/21/17 FERGUSSON AMBER 359016 NC TC11/21/17 Geter Yolanda 332969 hc TG11/21/17 Geter Yolanda 338443 hc TG11/21/17 Geter Yolanda 337281 hc TG11/21/17 Geter Yolanda 336110 hc TG11/21/17 Geter Yolanda 336119 hc TG11/21/17 Geter Yolanda 346440 hc TG11/21/17 Geter Yolanda 342929 hc TG11/21/17 Johnson Arrielle 344571 nc TG11/21/17 Johnson Arrielle 344627 hc TG11/21/17 Johnson Arrielle 345269 hc TG11/21/17 Johnson Arrielle 340108 nc TG11/21/17 Johnson Arrielle 353011 nc TG11/21/17 Johnson Arrielle 354275 c TG

11/21/17 Johnson Arrielle 356117 nc TG11/21/17 Johnson Arrielle 359508 c TG11/21/17 Johnson Arrielle 364787 c TG11/21/17 Johnson Arrielle 370299 nc TG11/21/17 Johnson Arrielle 359508 c TG11/21/17 Whitfield Tasyha 363322 nc TG11/21/17 Whitfield Tasyha 371134 hc TG11/21/17 Whitfield Tasyha 361260 pc TG11/21/17 Whitfield Tasyha 352989 nc TG11/21/17 Whitfield Tasyha 353384 nc TG11/21/17 Whitfield Tasyha 341886 nc TG11/21/17 Whitfield Tasyha 342082 nc TG11/21/17 Whitfield Tasyha 323927 nc TG11/21/17 Whitfield Tasyha 321887 nc TG11/21/17 Whitfield Tasyha 333435 pc TG11/21/17 Whitfield Tasyha 336876 nc TG11/21/17 Whitfield Tasyha 334962 nc TG11/21/17 Williams Lynn 370897 hc TG11/21/17 Williams Lynn 336927 hc TG11/21/17 Williams Lynn 349702 hc TG11/21/17 Williams Lynn 351312 hc TG11/21/17 Williams Lynn 347688 hc TG11/21/17 Williams Lynn 339733 pc TG11/21/17 Williams Lynn 339862 hc TG11/21/17 Williams Lynn 361247 hc TG11/21/17 Williams Lynn 368782 hc TG11/21/17 Williams Lynn 370940 hc TG11/21/17 Williams Lynn 366693 hc TG11/21/17 Williams Lynn 370597 c TG11/21/17 Williams Lynn 370673 c TG11/21/17 Williams Lynn 361247 hc TG11/21/17 Williams Levada 361218 nc TG11/21/17 Williams Levada 363651 nc TG11/21/17 Williams Levada 357194 nc TG11/21/17 Williams Levada 361176 c TG11/21/17 Williams Levada 361218 nc TG11/21/17 Williams Levada 351793 nc TG11/21/17 Williams Levada 343712 c TG11/21/17 Williams Levada 336410 lc TG11/21/17 Williams Levada 349992 c TG11/21/17 Williams Levada 323843 c TG11/22/17 Avalos Brenda 341897 c TG11/22/17 Avalos Brenda 357700 c TG11/22/17 Avalos Brenda 366788 c TG11/22/17 Avalos Brenda 363254 lc TG11/22/17 Avalos Brenda 349601 c TG11/22/17 JEFFERSON KIMBERLY 352068 NC TC11/22/17 JEFFERSON KIMBERLY 347012 HC TC11/22/17 JEFFERSON KIMBERLY 346537 NC TC11/22/17 JEFFERSON KIMBERLY 341561 HC TC11/22/17 JEFFERSON KIMBERLY 339648 PC TC11/22/17 Leake Kandace 329796 c TG11/22/17 Leake Kandace 323835 hc TG11/22/17 Leake Kandace 329800 nc TG11/22/17 Leake Kandace 329246 nc TG11/22/17 Leake Kandace 357761 c TG11/22/17 Leake Kandace 368844 nc TG11/22/17 Leake Kandace 363270 nc TG11/22/17 RICHARDSON SABRINA 342709 C TC11/22/17 RICHARDSON SABRINA 352059 LC TC11/22/17 RICHARDSON SABRINA 330987 C TC11/22/17 RICHARDSON SABRINA 330320 PC TC11/22/17 RICHARDSON SABRINA 328648 HC TC11/22/17 RICHARDSON SABRINA 326696 LC TC11/22/17 RICHARDSON FRANK 324347 HC TC11/22/17 RICHARDSON FRANK 326766 C TC11/22/17 RICHARDSON FRANK 330519 HC TC11/22/17 RICHARDSON FRANK 332118 C TC11/22/17 RICHARDSON FRANK 333866 HC TC11/22/17 RICHARDSON FRANK 339216 HC TC11/22/17 RICHARDSON FRANK 342780 HC TC11/22/17 RICHARDSON FRANK 344708 HC TC11/22/17 RICHARDSON FRANK 345055 HC TC11/22/17 RICHARDSON FRANK 345131 HC TC11/22/17 RICHARDSON FRANK 354198 HC TC11/22/17 RICHARDSON FRANK 359242 C TC11/27/17 WILSON CORTNEE 337074 C TC11/27/17 WILSON CORTNEE 338595 C TC11/27/17 WILSON CORTNEE 338898 HC TC11/27/17 WILSON CORTNEE 349140 C TC11/27/17 WILSON CORTNEE 349578 PC TC11/27/17 WILSON CORTNEE 351207 HC TC11/27/17 WILSON CORTNEE 353177 HC TC11/27/17 WILSON CORTNEE 359789 C TC11/27/17 WILSON CORTNEE 359718 C TC11/27/17 WILSON CORTNEE 371192 HC TC11/28/17 MALRY JR JAMES 336683 NC TC11/28/17 MALRY JR JAMES 351161 NC TC12/1/17 Abrah Nebeyelul 330869 pc TG12/1/17 Abrah Nebeyelul 335246 hc TG12/1/17 Abrah Nebeyelul 339423 hc TG12/1/17 Abrah Nebeyelul 339416 hc TG12/1/17 Abrah Nebeyelul 350074 hc TG12/1/17 Deria Miriam 348888 hc TG12/1/17 Deria Miriam 334577 nc TG

12/1/17 Deria Miriam 336905 c TG12/1/17 Deria Miriam 325453 hc TG12/1/17 Deria Miriam 322395 hc TG12/1/17 Deria Miriam 325592 pc TG12/1/17 Deria Miriam 344207 hc TG12/1/17 Deria Miriam 339686 hc TG12/1/17 Deria Miriam 361266 pc TG12/1/17 Deria Miriam 363196 pc TG12/1/17 JACKSON APRIL 324168 C TC12/1/17 JACKSON APRIL 357954 C TC12/1/17 Lee Vera 321820 c TG12/1/17 Lee Vera 323889 hc TG12/1/17 Lee Vera 328016 c TG12/1/17 Lee Vera 329635 hc TG12/1/17 Lee Vera 343745 hc TG12/1/17 Lee Vera 339677 c TG12/1/17 Lee Vera 339868 c TG12/1/17 Lee Vera 355052 c TG12/1/17 Lee Vera 357686 c TG12/1/17 Lee Vera 354889 hc TG12/1/17 Neal Hurbert 360374 nc TG12/1/17 Neal Hurbert 367973 nc TG12/1/17 Neal Hurbert 362193 c TG12/1/17 Neal Hurbert 358409 hc TG12/1/17 Neal Hurbert 356052 pc TG12/1/17 Neal Hurbert 353831 hc TG12/1/17 Neal Hurbert 360374 nc TG12/1/17 Sapp Dereece 353014 hc TG12/1/17 Sapp Dereece 328583 hc TG12/1/17 Sapp Dereece 330025 hc TG12/1/17 Sapp Dereece 329719 hc TG12/1/17 Sapp Dereece 328507 c TG12/1/17 Sapp Dereece 323942 hc TG12/1/17 Sapp Dereece 323540 hc TG12/1/17 Sapp Dereece 348762 hc TG12/1/17 Sapp Dereece 336757 c TG12/1/17 Sapp Dereece 338417 hc TG12/1/17 Sapp Dereece 367877 c TG12/1/17 Sapp Dereece 367753 c TG12/1/17 Sapp Dereece 366687 hc TG12/1/17 Sapp Dereece 370910 hc TG12/1/17 Sapp Dereece 370634 hc TG12/1/17 WALDRON NAKIA 322668 PC TC12/1/17 WALDRON NAKIA 324235 C TC12/1/17 WALDRON NAKIA 324763 C TC12/1/17 WALDRON NAKIA 325146 NC TC12/1/17 WALDRON NAKIA 330589 C TC12/1/17 WALDRON NAKIA 337812 C TC12/1/17 WALDRON NAKIA 339211 PC TC12/1/17 WALDRON NAKIA 343085 C TC12/1/17 WALDRON NAKIA 361113 PC TC12/2/17 THOMPSON MYA 363866 HC TC12/2/17 THOMPSON MYA 365762 HC TC12/2/17 THOMPSON MYA 366965 HC TC12/2/17 THOMPSON MYA 369049 HC TC12/2/17 THOMPSON MYA 371160 HC TC12/4/17 Jones Sharon 368327 c TG12/4/17 Jones Sharon 360338 c TG12/4/17 Jones Sharon 362049 c TG12/4/17 Jones Sharon 361183 hc TG12/4/17 Jones Sharon 362797 nc TG12/4/17 Jones Sharon 369860 c TG12/4/17 Jones Sharon 360547 pc TG12/4/17 Jones Sharon 342180 pc TG12/4/17 Jones Sharon 342113 c TG12/4/17 Jones Sharon 340529 c TG12/4/17 Jones Sharon 360338 c TG12/4/17 Jones Sharon 361183 hc TG12/4/17 Jones Sharon 358876 c TG12/4/17 Joy Keisha 346100 nc TG12/4/17 Joy Keisha 357757 pc TG12/4/17 Joy Keisha 341283 lc TG12/4/17 Joy Keisha 368404 c TG12/4/17 Montero Mariselia 344840 hc TG12/4/17 Montero Mariselia 340509 nc TG12/4/17 Montero Mariselia 341294 c TG12/4/17 Montero Mariselia 339503 hc TG12/4/17 Montero Mariselia 360306 hc TG12/4/17 Montero Mariselia 356388 hc TG12/4/17 Montero Mariselia 364799 pc TG12/4/17 Montero Mariselia 360306 hc TG12/4/17 Montero Mariselia 362368 hc TG12/4/17 Montero Mariselia 364087 c TG12/4/17 Montero Mariselia 363964 c TG12/4/17 Montero Mariselia 369918 hc TG12/4/17 Williams Angela 330469 c TG12/4/17 Williams Angela 348003 NC TG12/4/17 Williams Angela 350167 nc TG12/4/17 Williams Angela 348494 pc TG12/4/17 Williams Angela 335706 hc TG12/4/17 Williams Angela 336044 nc TG12/4/17 Williams Angela 335629 nc TG12/4/17 Williams Angela 343010 c TG12/4/17 Williams Angela 339381 c TG12/4/17 Williams Angela 340461 hc TG

12/4/17 Williams Angela 359143 c TG12/4/17 Williams Angela 358169 pc TG12/4/17 Williams Angela 364805 c TG12/12/17 Abraham‐Houser Erika 363183 nc TG12/12/17 Abraham‐Houser Erika 333431 c TG12/12/17 Abraham‐Houser Erika 351080 pc TG12/12/17 Abraham‐Houser Erika 348776 nc TG12/12/17 Abraham‐Houser Erika 338664 c TG12/12/17 Abraham‐Houser Erika 321790 pc TG12/12/17 Abraham‐Houser Erika 329765 c TG12/12/17 Abraham‐Houser Erika 333431 c TG12/12/17 Abraham‐Houser Erika 338664 c TG12/12/17 Abraham‐Houser Erika 321790 pc TG12/12/17 Davis Tamainia 362016 hc TG12/12/17 Davis Tamainia 343456 pc TG12/12/17 Davis Tamainia 345213 hc TG12/12/17 Davis Tamainia 355322 nc TG12/12/17 Deria Miriam 373181 c TG12/12/17 Deria Miriam 372636 HC TG12/12/17 Lee Vera 372141 c TG12/12/17 Sapp Dereece 371818 c TG12/12/17 Sapp Dereece 372251 hc TG12/12/17 Sapp Dereece 343380 hc TG12/12/17 Small Davia 373114 c TG12/12/17 Small Davia 361342 c TG12/12/17 Small Davia 325512 pc TG12/12/17 Small Davia 330077 lc TG12/12/17 Small Davia 329762 c TG12/12/17 Small Davia 343228 hc TG12/12/17 Small Davia 341896 pc TG12/12/17 Small Davia 361342 c TG12/12/17 Small Davia 355337 pc TG

11/15/17 Incident # F170178688 UCT# 7891 Yvette Barnes‐Garvin Date: 10/23/17 mk11/19/17 Incident # F170180423 UCT# 7951 Kandace Leake Date: 10/26/17 mk11/19/17 Inc # F170188184 UCT # 7951 Kandace Leake Date: 11/08/17 mk11/20/17 Incident # F170183930 UCT # 11467 Brittney Fletcher Date: 11/01/17 mk11/20/17 Inc # F170187782 UCT # 11462 Tiffany Fuller Date: 11/07/17 mk11/20/17 Inc# F170189368 UCT # 6808 Nikita Washington Date: 11/10/17 mk11/30/17 Inc # F170189931 UCT# 29091533 Janay Bailey Date: 11/11/17 mk11/30/17 Inc # F170190467 UCT # 7976 Marisela Montero Date: 11/12/17 mk11/30/17 Inc # F170190603 UCT# 6696 A Akinsola Date: 11/12/17 rs11/30/17 Inc # F170190649 UCT # 11468 Robin martin Date: 11/12/17 mk11/30/17 Inc # F170193809 UCT # 29091595 Mark McEachin Date: 11/18/17 rs11/30/17 Inc# F170190215 UCT # 29091590 Rajhnissha Haggins Date: 11/11/17 mk11/30/17 Inc# F170191845 UCT # 29091588 Anthony Walker Date: 11/17/17 mk11/30/17 Incident # F170197805 UCT # 7976 Mariselo Montero Date: 11/29/2017 mk12/1/17 Inc# F170196926 UCT # 29091580 Mya Thompson Date: 11/23/17 rs12/1/17 Inc# F170200836 UCT# 70017 Kara Percy Date: 11/30/17 rs12/1/17 Inc# F170200953 UCT # 29091588 Anthony Walker Date: 12/01/17 rs12/1/17 Inc# F 170198515 UCT # 8007 Catina Schanck Date: 11/26/17 rs12/2/17 Incident # F170185194 UCT # 8488 Brenda Avalos Date: 11/03/17 mk12/2/17 Inc# F170191520 UCT # 6710 Rasheena Brawner Date: 11/14/17 mk12/2/17 Inc # F170191704 UCT # 8902 Tamaina Davis Date: 11/14/17 mk12/2/17 Inc# F170194176 UCT # 29065504 Lynn Williams Date: 11/18/17 mk12/2/17 Inc # F170195189 UCT # 11470 Dereece Sapp Date: 11/20/17 mk12/4/17 Incident # F170184915 UCT # 70008 Sambeth Norville Date: 11/02/17 mfh12/4/17 Incident # F170185127 UCT # 1279 Crystal Caldwell Date: 11/03/17 mk12/4/17 Inc# F170187407 UCT #1279 Crystal Caldwell Date: 11/07/17 rs12/4/17 Inc # 11/12/17 UCT# 29091581 Lauren Camper Date: 11/12/17 mk12/4/17 Inc # F170192862 UCT # 6741 Deita Harris Date: 11/16/17 rs12/4/17 Inc# F170195460 UCT # 6775 Carmen Lopez Date: 11/20/17 mfh12/4/17 Inc# F170197629 UCT# 8915 Crystal Morris Date: 11/25/17 mk12/6/17 Inc# F170196477 UCT # 29091585 Sonette Dubose Date: 11/22/17 mk12/6/17 Inc# F170199478 UCT# 7951 Kandace Leake Date: 11/28/17 mk12/7/17 Inc# F170196667 UCT# 6710 Rasheena Brawner Date: 11/23/17 mk12/7/17 Inc# F 170197805 UCT # 6814 Laveda Williams Date: 11/25/17 mk12/7/17 Inc# F170199398 UCT # 6710 Rasheena Brawner Date: 11/28/17 mk12/8/17 Inc# F170187466 UCT# 11472 Charmaine Sullivan Date:11/07/17 mk12/8/17 INC # F170205064 UCT # Erricka Pratt Date# 12/08/17 rs12/8/17 INC# F170202755 UCT # 11462 Elauntancye Beamon Date: 12/04/17 mk12/8/17 INC # F170202954 UCT # 6728 (Gabrielle Sherrod trainee) Date: 12/04/17 rs12/8/17 INC # F170205035 UCT # 11468 Robin martin Date: 12/08/17 mk12/8/17 INC # F170205079 UCT #8319 Angela Williams Date: 12/08/17 mk12/11/17 INC# F170201848 UCT# 29091585 Shalita Washington Date: 12/02/17 mk12/11/17 INC # F170202447 UCT# 5880 Virginia Sanford Date: 12/03/17 mk12/11/17 INC # F170203905 UCT # 8917 Tasyha Whitfield Date: 12/06/17 mk12/11/17 INC# F170204896 UCT # 2997492 Tiffany Daniels Date: 12/07/17 mk12/12/17 INC# F170201685 UCT# 7884 Erica Abraham‐Houser Date: 12/02/17 mk12/12/17 INC# F170201729 UCT# 6814 Levada Williams Date: 12/02/17 mk

Call Taking Training

WEEK #1

Monday Instructor / Misc Info Notes08000900100011001150 Lunch1300 OUC Welcome and Introductions Director will come as her schedule1400 JT Taylor/Teambuilding USA allows15001600

Tuesday0800 Roll Call090010001100 JT Taylor/Teambuilding USA 11501300140015001600

Wednesday0800 Roll Call0900 Training Program Overview Wanda Gattison0930 Orientation to Agency / Tour1100 Chief of Operations Overview Jeff Wobbleton1150 Lunch1245 HR Q&A / Benefits Setrena Ford /Angelo Wesfield1400 Transcription / 311 Overviews Jesse Shelton / Eric Hines1500 OUC Social Media / IT Overviews Alan Etter / Teddy Kavaleri1600 Q&A

Thursday0800 Roll Call083010001100 Conversation Management formerly known as Controlling the Caller1150 Lunch130014001500 General Consel1600

Friday0800 Roll Call0900 Review / Q & A1000 Tracye / Tammie11001150 Lunch1300140015001600

QA / Accreditation

Weekly Activity

New Hires: DCHR @ 441 In-house tranfers: observation

Teambuilding

Teambuilding

Intro to 911, Telecommunicator Roles & Responsibilities

Calltaking 101, Terminology, Professional, Customer Service

Legal Issues and You

Schedule Subject to Change


WEEK #2

Monday Instructor / Misc Info0800 Roll Call0900 Policy/Procedure Review1000 BEGA11001150 Lunch1300 Policy/Procedure Review1330 NAGE Debbie Knox14301600

Tuesday 0800 Roll Call0900 Teambuilding 100011001150 Lunch1300 Policy/Procedure Review1400 Judy 15001600

Wednesday 0800 Roll Call0900 Policy/Procedure Review1000 Floor11001150 Lunch13001400 Bea Ortega/Gina Gay15001600

Thursday 0800 Roll Call0830 Policy/Procedure Review100011001150 Floor130014001500 Review Scavenger Hunt1600 Q & A

Friday 0800 Roll Call0900 Policy/Procedure Review Marcia / Marsha Hott100011001150 Lunch13001400 Floor15001600 Review Floor Observation Marcia / Judy

Savenger Hunt - know co-workers

Q & A / Group work / Quiz

Observation

Ethics

Calltaking Observations

Call reviews

Liability / Court calls & videos

Observation

Payroll, Leave, Election of Benefits



WEEK #3

Monday Instructor / Misc Info0800090010001100 APCO Instructor1200 (Natalie Duran)1300140015001600

Tuesday 0800 Roll call0900100011001200 APCO Instructor1300 (Natalie Duran)140015001600

Wednesday 0800 Roll call0900093011001200 APCO Instructor1245 (Natalie Duran)140015001600

Thursday 0800 Roll call083010001100 APCO Instructor1200 (Natalie Duran)1300140015001600

Friday 0800 Roll call090010001100 APCO Instructor1200 (Natalie Duran)1300140015001600

Public Safety Telecommunicator 1 (PST1)







WEEK #4

Monday Instructor / Misc Info0800 Roll Call09001000 LaJuan Sullivan 11001150 Lunch1300140015001600

Tuesday0800 Roll Call09001000 LaJuan Sullivan 11001150 Lunch1300140015001600

Wednesday0800 Roll Call09000930 LaJuan Sullivan 11001150 Lunch1245140015001600

Thursday0800 Roll Call08301000 LaJuan Sullivan 11001150 Lunch1300140015001600

Friday0800 Roll Call09001000 LaJuan Sullivan 11001150 Lunch1300140015001600

iCalltaker(CAD)

iCalltaker(CAD)

iCalltaker(CAD)

iCalltaker(CAD)

iCalltaker(CAD)

iCalltaker(CAD)

iCalltaker(CAD)

Teambuilding

iCalltaker(CAD)

iCalltaker(CAD)



WEEK #5

Monday Instructor / Misc Info0800 Roll Call090010001100 Priority Dispatch Instructor1150 (Tracye Gilbert)1300140015001600

Tuesday0800 Roll Call0900100011001150 Priority Dispatch Instructor1300 (Tracye Gilbert)140015001600

Wednesday0800 Roll Call090009301100 Priority Dispatch Instructor1150 (Tracye Gilbert)1300140015001600

Thursday0800 Roll Call083010001100 Priority Dispatch Instructor1150 (Tracye Gilbert)1300140015001600

Friday0800 Roll Call090010001100 Priority Dispatch Instructor1150 (Tracye Gilbert)1300140015001600

Emergency Police Dispatch


ProQA

ProQA / Scenarios




WEEK #6

Monday Instructor / Misc Info0800 Roll Call0900100011001150 Lunch1300140015001600

Tuesday0800 Roll Call0900100011001150 Lunch1300140015001600

Wednesday0800 Roll Call0900093011001150 Lunch1245140015001600

Thursday0800 Roll Call08301000 FEMS / Capt Streat 11001150 Lunch13001400 OCTO / Mario15001600

Friday0800 Roll Call0900100011001150 Lunch13001400 Floor15001600

OCTO / GIS

Geography for Dispatchers

Review / Quiz / Group Activities

Observation

Police Scenarios / Event Types



Teambuilding / Review exercise





WEEK #7


Tuesday0800 Roll Call 090010001100 MPD / Brett Parson11501300140015001600


Thursday0800 Roll Call08301000110011501300 NW Ride out140015001600

FridayTBDTBDTBDTBDTBD Various DistrictsTBDTBDTBDTBD

MPD RIDE OUT



MPD Academy



Geography



WEEK #8

Monday Instructor / Misc Info Notes0800 Roll Call0900100011001150 Lunch1300140015001600

Tuesday0800 Roll Call0900 Geography review100011001150 Lunch1300140015001600

Wednesday0800 Roll Call09000930 Priority Dispatch Instructor110011501245140015001600

Thursday0800 Roll Call08301000 Priority Dispatch Instructor110011501300140015001600

Friday0800 Roll Call09001000 Priority Dispatch Instructor110011501300140015001600

Emergency Fire Dispatch



MPD ride out review

MPD ride out review

Police scenarios

Police scenarios



WEEK #9



Wednesday0800 Roll Call0900093011001150 Lunch12451400 FEMS Instructor15001600

Thursday08000830100011001150 FEMS Instructor1300140015001600

Friday0800 Roll Call09001000110011501300 SW / SE Ride out140015001600

Geography

FEMS Academy

Fire Scenarios

Fire Scenarios

Police & Fire Scenarios

Fire Scenarios

CPR

Police & Fire Scenarios



WEEK #10


Tuesday0800 Roll Call09001000110011501300 Priority Dispatch Instructor140015001600

Wednesday0800 Roll Call09000930110011501300 Priority Dispatch Instructor140015001600

Thursday0800 Roll Call0830100011001150 Priority Dispatch Instructor1300140015001600

Friday0800 Roll Call0900100011001150 Lunch1300140015001600

Emergency Medical Dispatch


EMS Scenarios

EMS Scenarios

Scenarios / EPD & EFD

Scenarios / EPD & EFD




WEEK #11



Wednesday0700 Roll Call

1900Thursday

0700 Roll Call

1900Friday080009001000110011501300140015001600

EMD/EPD/EFD Scenarios

off / shift adjustment for ride outs

12 hr FEMS Ride Out

12 hr FEMS Ride Out

EMS Scenarios

EMS Scenarios

EMD/EPD/EFD Scenarios



WEEK #12

Monday Instructor / Misc Info0800 Roll Call0900100011001150 Lunch13001400 Selena1500 Murillo 1600



Thursday0800 Roll Call0830100011001150 Lunch1300140015001600


ICC (New Phone System)

NG11 Longitude & Latitude

Scenarios

Observation

Review / Quiz / activity

TDD/TTY

Fire Scenarios

Fire Scenarios

Fire Scenarios

Scenarios



WEEK #13

Monday Instructor / Misc Info0800 Roll Call090010001100 Judy1150 Lunch13001400 Stewart Johnson15001600



Thursday0800 Roll Call083010001100 Trail Ride out11501300140015001600


WALES Returns

WALES/ NCIC/ CJIS Class

i/Informer

Call take Scenarios

Review / Quiz / Activities

Observation

Call take Scenarios

Call take Scenarios

Geography



WEEK #14




Thursday0800 Roll Call0830100011001150 City Wide ride out1300140015001600


Scenarios / Live Calls

Review Live Calls

Geography

Review / Quiz / Activity

Observation

Review Event Types





Review Live Calls



WEEK #15

Monday Instructor / Misc Info0800 Roll Call0900100011001150 POC: Erica Temple 1300140015001600

Tuesday0800 Roll Call09001000110011501300140015001600

Wednesday0800 Roll Call09000930110011501245140015001600

Thursday0800 Roll Call0830100011001150 Lunch13001400 Class Review15001600


Review / Quiz / Activity

HSEMA & ICS training




Geography




WEEK #16

Monday Instructor / Misc Info0800 Roll Call0900100011001200 Lunch13001400 Muscatello's 15001600



Thursday0800 Roll Call0830100011001150 Lunch1300140015001600


Review Policy & Procedures

Discussion / Review calls

Review for Final

Scenarios / Live calls

Review for Final / Q & A

Final Exam

Uniform Fitting

Discussion / Review calls







Muriel Bowser Mayor


Gerneral 311 Training Day 1:

DCHR orientation Tour of Building (Breakroom, restrooms, quiet room, gym and employee entrance) Activation of Badges (confirm badge activation with HR) Set up email and PeopleSoft Provide 311 Management contact numbers Update new hire contact information Question and answer session to clarify concerns Side chair observations until the end of tour of duty

Day 2: Introductions/Icebreaker (provide name, how many years of customer service do you have,

reason why you choose OUC) Review of Day 1 Classroom session to review (agencies that we support) Side chair observations until the end of tour of duty

Day 3: Review of Day 2 Watch customer service training videos: Customer Service Over the Phone; Be a Better Listener, Classroom review of Salesforce and continued overview of agencies in which OUC supports Chairside observations after lunch until the end of tour of duty

Day 4: Self-Study Assignment: Scavenger hunt to increase product knowledge (review of District

government agencies and the Department of Energy) Self-Study Assignment: Scavenger hunt to increase product knowledge (review of District

government agencies and the Department of Energy) Ops Manager Training: One on one training with Ops Manager to review calls Side chair observations until the end of tour of duty

Day 5: Review of Day 3-4 Classroom review of scavenger hunt DOEE Training Side chair observations until the end of tour of duty

Day 6-10: Deeper review of salesforce service requests Chairside observation Classroom follow up to review chairside observations


Muriel Bowser Mayor


Day 11-12: Chairside observation (new employee in the “driver seat” Feedback (One on one feedback session to determine additional training needs)

Begin Call Taking with Guided Support (in combination with

Week 4: Active Listening Skills for Professionals (30 minutes)

Week 4: Delivering Feedback (23 minutes)

Week 5: Receiving Feedback (20 minutes)

Week 5: Being a Receptive Communication partner (25 minutes)

Week 6: Essential Skills for Professional Telephone Calls (1 hr.)

Week 6: Customer Service Confrontation and Conflict (1 hr.)

4th Month DMV Training Begins 1. DMV Ticket Training (3 Weeks Classroom Training) 2. DMV Ticket (2 Weeks of Side by Side Training) 3. DMV Destiny Training (3 Weeks of Classroom Training) 4. DMV Destiny (2 Weeks of Side by Side Training)


Muriel Bowser Mayor


DAY 1 Basic ticket information: Ticket Number State Plate/Tag License Number/DLN Last, First or First, Last * What is a ticket and who issues them: When using this system enter all 3 of person(s) information DLN, Full Name, and Tag ALWAYS! (Ask the caller if they would like everything on their recorder or just what they are calling about.)

eTIMS shows Moving violations, Photo enforcements , and Parking tickets. - Moving Violations (When a police officer issues a civilian a ticket.) ** Note Moving

Violations can suspend or revoke** - Photo Enforcement (Is camera radar that picks up the speed of the car.) - Parking Ticket (Tickets that’s placed on the vehicle at the time of the violation)

Do not pay the ticket if you want to contest the fine and/or penalty. You may not contest a ticket once you have paid either the fine and/or penalty.

Payments Option: In -Person ( 955 L’Enfant Pl SW Washington, DC 20024) Online Phone Mail (PO BOX 37135 Washington DC, 20013)

To Contest :

Online Mail- (PO BOX 37135 Washington DC, 20013) By phone In person-( 955 L’Enfant Pl SW Washington, DC 20024)

This MUST be within 30 calendar days of the date the ticket was issued. If you don’t schedule a hearing within 30 calendar days, a penalty will be assessed. The penalty is the same amount as the ticket fine, meaning your ticket payment will double.

If you do not respond to a minor moving violation ticket, by either paying the ticket or requesting a hearing, within 60 calendar days of the date the ticket was issued, your driver license will be suspended —you will lose the right to drive. If you are not a DC resident, your privileges to drive in DC will be suspended. Booted or Towed Vehicles.


Muriel Bowser Mayor


PowerPoint 1-10

***1St QUIZ***

DAY 2 Recap day (1) Go over quiz #1

Understanding DPW The DC Department of Public Works (DPW) boots or tows vehicles in the District of Columbia that have two or more 61-day-old, unpaid tickets. A boot is a device attached to the vehicle's wheel to immobilize it. The boot can be safely removed only by DPW. A booted vehicle is subject to towing immediately, if the outstanding tickets and boot fee remain unpaid.

Boots are normally removed less than 2 hours after fines have been paid. A vehicle may be towed by DPW or the Metropolitan Police Department (MPD) if it is parked so as to create a traffic or safety hazard.

To release the booted or towed vehicle, you must pay the boot or tow fee and all outstanding parking tickets on the vehicle tag.

To pay ticket and boot fees:

Online By phone In-person (955 L’Enfant Pl SW, Washington, DC 20024)

You can get a printout of all boot, tow, and tickets fees at the service window, and pay at the cashier’s window. Payments may be made with, money order, or Visa or Master Card credit cards.

If you have a Visa or Master Card credit card, you can pay tickets and tow fees at DPW’s One Stop Customer Service Centers at the Blue Plains Impoundment Lot # 4 (located at 5001 Shepherd Parkway, SW) Call 311 or 1-866-893-5023

NOTE: Until you pay the tow and ticket fees, you may remove only these items from your vehicle: checkbook, driver license, perishable items, medicine, and tools necessary for livelihood.


Muriel Bowser Mayor


DC Department of Public Works

Once you pay any storage fees owed, you must retrieve your vehicle that day, or additional storage fees will be charged ($20 per day for most vehicles). These additional storage fees after 24hr may apply.

PowerPoint 11-20

***2nd Quiz***

Day 3 Recap day (2) Go over quiz 2 Retrieving a Towed Vehicle: Once you have made all necessary payments, you must present your payment receipt, vehicle registration, and valid driver license to the impoundment lot# 4. If you are not the registered owner of the impounded vehicle, you must have a notarized statement authorizing you to pick up the vehicle.

If your vehicle is leased, you must show the leasing agreement or contract at the impoundment lot, as well.

You may not retrieve any vehicle that has expired vehicle tags. You must renew the vehicle’s registration and bring the renewal documentation and/or vehicle tags with you to the impoundment lot, or have the vehicle towed.

If you do not claim the vehicle from the impoundment lot, it will be auctioned or sold as scrap.

Admit with explanation

DMV with all the information and documentation that supports your reasons for admitting with an explanation. If you do so in the first 30 calendar days, only the initial ticket fine will apply if you are found responsible. After 30 calendar days, a penalty equal to the fine will also apply. After 60 calendar days, you must file a special form, called a Motion to Vacate, to dispute the fines or penalties for your ticket. The Motion to Vacate form is available at the link below: You must contest the ticket within 120 calendar days;

Motion to Vacate


Muriel Bowser Mayor


Do not pay the ticket if you want to admit with an explanation. Once you pay the ticket, you no longer have the right to contest the ticket.

DC DMV cannot research any evidence for you, but you can provide any evidence, such as pictures identifying street signs, buildings, and your vehicle, police reports, and vehicle registration, that support your claims. DC DMV will consider only the evidence that you submit with your adjudication request.

DC DMV offers online or by-mail adjudication of parking or photo enforcement ticket fines and penalties.

DC DMV Online Ticket Adjudication

For by-mail adjudication, mark “admit with explanation” on the back of the parking or photo enforcement ticket you received, and mail it, and the evidence you have to support your claim, to the DC DMV Adjudication Services Office at the link below:

PowerPoint 21-30

**3rd Quiz**

Appeal Reconsideration or Motion to Vacate Decisions:

If you contested a ticket and were found liable, and you filed a Request for Reconsideration, and that also was denied, you still have an option to appeal the decision regarding your ticket. You can submit your appeal online or by mail to the Traffic Adjudication Appeals Board.

You can also go through the Appeals Board to appeal the decision if you filed a Motion to Vacate and the Motion was denied.

Detailed instructions on how to file an appeal are outlined on the Appeals form at the link below:

Appeals Form (Print off line)

Decision(s) That Can Be Appealed

You may appeal 3 types of decision:

- Denial of a Request for Reconsideration


Muriel Bowser Mayor


- Denial of a Motion to Vacate - Suspension or revocation of your driver license

More information on appealing suspension or revocation of your driver license is available at the link below:

License Reinstatement

When to File an Appeal

Your appeal must be received by DC DMV within 30 calendar days from the date of the denial of your Request for Reconsideration, Motion to Vacate, or suspension or revocation of your driver license.

Online Appeals Request the cost is $10.00 and you must pay the fine.

If the appeal is in person the is a transcript fee of $50.00

To mail an appeal, complete the Appeals form at the link below:

Appeals Form

Pay the ticket fine and any penalties and an appeal fee for each ticket you are appealing. Instructions for payment are on the Appeals form.

NOTE: If you are appealing a minor moving violation, you must also pay what is called a transcript deposit. For each appeal, the Appeals Board will gather the documentation on the case into what is called the transcript. The cost of gathering the material for the transcript is the cost of the transcript; if this turns out to be less than the transcript deposit that you paid, you will be reimbursed the difference. If the cost of the transcript is more than the transcript deposit that you paid, you will be billed the difference. More information on DC DMV fees is available at the link below:

DC DMV Fees

You may not appear in person before or submit more evidence to the Appeals Board.

If You Win Your Case on Appeal

If the Appeals Board reverses the hearing examiner’s decision, all fines, penalties, and fees will be refunded to you by mail.

How to Appeal Decisions of the Traffic Adjudication Appeals Board:


Muriel Bowser Mayor


If the Appeals Board decides that you are liable, and you want to appeal the Appeals Board’s decision, you may. Within 30 calendar days of the Appeals Board’s decision, you can file an application for an appeal in the Superior Court of the District of Columbia. Submit the appeals form (located at the link below) to the Office of the Civil Clerk:

NOTE: If you were found liable for a parking, photo enforcement, or minor moving violation ticket, you may ask DC DMV to reconsider that decision. You may file a motion for reconsideration online or by mail. You are required to file a Request for Reconsideration before appealing a ticket decision.

Your Request for Reconsideration must be received by DC DMV within 30 calendar days from the date of the hearing decision/record. To request reconsideration, you must be able to show DC DMV:

1. Newly discovered or newly available relevant evidence;

2. Additional evidence to establish your defense;

3. A likely error was committed by the hearing examiner, which might be something like failing to inform you of important information regarding the decision; or

4. A need for further discussion of the issues.

Your Request for Reconsideration must include all documents and evidence (i.e., vehicle registration, hardcopy photographs, diagrams, etc.) you have that show why the hearing examiner’s decision should be reconsidered. Once filed, your request will be reviewed by the same hearing examiner who originally heard your case.

If your Request for Reconsideration is denied, you may file an appeal to the Traffic Adjudication Appeals Board within 30 calendar days of the denial of your Request for Reconsideration. More information on appealing is available at the Appeal Decision Regarding Your Ticket link below.

PowerPoint 31-40

**4th Quiz **


Muriel Bowser Mayor


Day 4 Recap day 3 Quiz 3 What is CCU

DMV no long does payment plans however Central Collection Unit (CCU) may be able to assist to the customer.

*** The Department of Motor Vehicles is no longer responsible for the collection of delinquent tickets; or delinquent insurance lapse violations (91 days old or later). Collection of these delinquent debts is now handled by the CENTRAL COLLECTION UNIT (CCU).

*** If your debt is less than 91 days old, please go to Adjudication Services (955 L’Enfant Pl SW, Washington DC 20024); call DMV at (202) 7374404 or 311; or contact Professional Account Management (PAM) at 866-353-7145 if you received a notice or telephone call from PAM.

IMPORTANT: Customers are advised to visit DMV Adjudication Services prior to calling or visiting the CCU in order to secure a complete printout of all outstanding DMV tickets, insurance lapse issues, etc.

CCU TELEPHONE CONTACT INFORMATION:

CCU Telephone Number: (202) 727-0771

CCU Telephone Hours: Monday - Friday, 8:15 AM - 4:15 PM

CCU CUSTOMER SERVICE LOCATION:

1101 4th Street, SW, 2nd Floor

Washington, DC 20024

CCU Walk-In Hours of Operation: Monday – Friday, 8:00AM – 4:00PM

VALID GOVERNMENT ISSUED PHOTO ID IS REQUIRED TO CONDUCT BUSINESS WITH THE CCU

In order to discuss payment options with the CCU:

- Customers must be unable to pay the balance due in full - Aggregate ticket/fee/insurance lapse violations must exceed $350.00 - Debts must be at least 91 days old - Customers may be required to provide financial verification, including bank statements,

verification of income, verification of necessary living expenses, etc.


Muriel Bowser Mayor


IMPORTANT: The CCU generally only considers installment payment agreements for qualifying District Residents. Payment agreement consideration for non-District residents, previously defaulted agreements, or for vehicles that have been booted, towed and/or impounded are prohibited. Customers that simply want to pay off tickets (single or multiple) can either pay online at www.dmv.dc.gov, at DMV Adjudication Services, or through PAM, by calling them at 866-353-7145 (if the customer received a notice from PAM).

PowerPoint 41- 47

Day 5 Go over quiz 4 Recap of days 1-4 Q&A

Introduction To DMV:

Real ID Non-Driver Identification Card http://dmv.dc.gov/service/non-driver-identification-cards

Identification Cards *Free ID Cards (seniors over 65 yrs. old/homeless/CSOSA)

Proof of Identity Proof of SSN Proof of DC Residency Forms

REAL ID Driver License http://dmv.dc.gov/service/driver-licenses

G.R.A.D Program *Learners Permit (MUST HOLD FOR 6 MONTH UNDER 21)

*Provisional License *Forms 40 hours driving experience/10 hour

Full License Limited Purpose License Commercial Driver’s License Motorcycle Endorsements

*Completion of Out of State Certification Class *Knowledge Test *Transferring Endorsement from another state

Driver’s License Suspension http://dmv.dc.gov/node/1119131


Muriel Bowser Mayor


DUI, DWI *Court Disposition *Out of State moving violations: Proof of payment *Pay all tickets 60 days or older *Reinstatement fee ($98.00)

Limited Occupational License DC Tickets Unanswered after 60 days

*Pay all tickets 60 days or older *Reinstatement fee ($98.00)

Judgments Certified/ Uncertified Driver Record http://dmv.dc.gov/node/1119281

Online In Person

Senior Driver http://dmv.dc.gov/service/senior-driver-information Age Requirements Forms

Medical Stops/ Requirements http://dmv.dc.gov/service/dmv-medical-requirements

Medical Stops Reported by physician *online form

Forms Handicap Placard http://dmv.dc.gov/service/disability-access-information

Forms Physical Disabilities Replacements Parking Spaces- Transfer to DDOT

Vehicle Registration http://dmv.dc.gov/service/initial-registration-new-or-used-vehicle

Title *Request from lien holder *Proper title transfer


Muriel Bowser Mayor


*Excise Tax Proof of DC Inspection Proof of DC Insurance DC Driver’s License Commercial Registration Fleet Registration Diplomat Registration

Vehicle Registration Renewals http://dmv.dc.gov/service/vehicle-registration-renewals

Online By Mail In Person

*90 days or older *Must provide license and insurance

Insurance http://dmv.dc.gov/service/vehicle-insurance Insurance Lapse Information Insurance Verification Process (In-Person/Fax) Forms

Inspections http://dmv.dc.gov/service/vehicle-inspections

Hours of Operation Types of Inspection

Parking Reciprocity http://dmv.dc.gov/service/parking-permits-and-reciprocity-permits

Residential Temporary & Part-Time Residents Visitor Health Care Provider New Car Rental Car Contractual Employee


Muriel Bowser Mayor


Renewals of Parking Permits Adjudication Services http://dmv.dc.gov/service/ticket-services

Location *955 L’Enfant Pl SW

Hours of Operation *Mon-Friday 8am-4pm

Hearings/60-day adjudication process Motion to Vacate Judgment

Appeals Reinstatement Hearings Limited Occupational License

Central Collections Unit http://cfo.dc.gov/service/central-collection-unit

Payments Plans Settlements Discharges Insurance Payment Plans

*Salesforce Service Request* *PLEASE NOTE KEY THINGS NEED WHEN GOING TO THE DMV… L~ LICENSE I~ INSURANCE T~ TITLE E~ EMISSION *Once a tag is surrender a customer MAY NOT return to the DMV at a later date to retrieve those same tags.

SR Sum by Agency, Type, and Origin FY17

Sorted By:

Servicing Agency: CFSA (2,533 records)

Service Request Type: CFSA

Missing/Absconded (2,533 records)

Servicing Agency: DC-ICH (10 records)

Service Request Type: Homeless Services -

Winter/Hypothermia Season (10 records)

Servicing Agency: DDOT (80,133 records)

Service Request Type: Alleylight Repair (164

records)

Service Request Type: Alleylight Repair

Investigation (184 records)

Service Request Type: Alley Repair (495

records)

Service Request Type: Bicycle Issues (2

records)

Service Request Type: Bicycle Services (16

records)

Service Request Type: Bus/Rail Issues (255

records)

Service Request Type: Service Request Type - Sorted ascending

Filtered By:

Show: All service request histories

Date Field: Date/Time Closed equals Custom (10/1/2016 to 9/30/2017)

Servicing Agency not equal to

AND Service Request Type not equal to

Servicing Agency: Servicing Agency - Sorted ascending

Service Request Type: Child Safety Seat

Program (6 records)

Service Request Type: Curb and Gutter Repair

(5 records)



Service Request Type: Light-Infrastructure (9

records)

Service Request Type: Light-Light Pole (29

records)

Service Request Type: Light-Overhead Guide

Sign Lighting Repair (4 records)

Service Request Type: Light-Tunnel/Underpass

Light Repair (15 records)

Service Request Type: Marking Installation (27

records)

Service Request Type: Marking Maintenance

(53 records)

Service Request Type: Marking Modification

(10 records)

Service Request Type: Parking Meter Repair

(31,749 records)

Service Request Type: Pothole (7,009 records)

Service Request Type: Resident Parking Permit

(67 records)

Service Request Type: Roadway Marking

Maintenance (151 records)


Modification (91 records)


Removal (19 records)

Service Request Type: Roadway Repair (300

records)

Service Request Type: Roadway Signs (4,607

records)

Service Request Type: Roadway Striping /

Markings (517 records)

Service Request Type: Safe Routes to School (2

records)

Service Request Type: School Crossing Guard

(24 records)


Program (1 record)

Service Request Type: Sidewalk Repair (1,055

records)

Service Request Type: Sign Missing


Service Request Type: Sign New Investigation

(750 records)

Service Request Type: Sign Removal

investigation (138 records)

Service Request Type: Sign Replacement (512

records)

Service Request Type: Signs Conflicting (96

records)

Service Request Type: Streetcar (4 records)

Service Request Type: Streetlight Repair

Investigation (12,658 records)

Service Request Type: Street Repair (16

records)

Service Request Type: Traffic Calming (54

records)

Service Request Type: Traffic Safety


Service Request Type: Traffic Signal Issue

(2,989 records)

Service Request Type: Traffic Signal

Maintanence (116 records)

Service Request Type: Tree Inspection (4,592

records)

Service Request Type: Tree Planting (2,995

records)

Service Request Type: Tree Pruning (4,127

records)

Service Request Type: Tree Removal (2,598

records)

Service Request Type: Utility Repair


Service Request Type: Utility Repair Issue (474

records)

Servicing Agency: DDS (1 record)

Service Request Type: DDS - Death (1 record)

Servicing Agency: DMV (17,274 records)

Service Request Type: DMV - Adjudication

Supervisor (259 records)

Service Request Type: DMV - Appeal (97

records)

Service Request Type: DMV - Copy of Ticket

(1,258 records)

Service Request Type: DMV - Driver and

Vehicle Services Refund (217 records)

Service Request Type: DMV - Driver Record

Issues (106 records)

Service Request Type: DMV - Drivers

License/ID Issues (5,782 records)


License/ID Reinstatement (180 records)

Service Request Type: DMV - eTIMS Ticket

Alert Services Issues (298 records)

Service Request Type: DMV - Forms,

Applications, and Manuals Request (613 records)

Service Request Type: DMV - Hearings (311

records)

Service Request Type: DMV - Online Processing


Service Request Type: DMV - Processing Center

Manager (144 records)

Service Request Type: DMV - Refunds - Tickets

(362 records)

Service Request Type: DMV - Ticket Payment

Dispute (109 records)

Service Request Type: DMV - Vehicle

Inspection Issues (27 records)

Service Request Type: DMV - Vehicle Insurance

Lapse (229 records)


Registration Issues (4,677 records)

Service Request Type: DMV - Vehicle Title

Issues (1,490 records)

Service Request Type: Ticket Ombudsman (731

records)

Servicing Agency: DOEE (505 records)

Service Request Type: DOEE - Bag Law Tips (8

records)

Service Request Type: DOEE - Ban on Foam

Food Containers (12 records)

Service Request Type: DOEE - Construction –

Erosion Runoff (182 records)

Service Request Type: DOEE - Engine Idling Tips

(89 records)

Service Request Type: DOEE - General

Environmental Concerns (3 records)

Service Request Type: DOEE - Nuisance Odor

Complaints (211 records)

Servicing Agency: DOH (4,521 records)

Service Request Type: DHS - IRIS Update (1

record)

Service Request Type: Insect Treatment (118

records)

Service Request Type: Rodent Inspection and

Treatment (4,402 records)

Servicing Agency: DPW (191,694 records)

Service Request Type: Abandoned Bicycle (971

records)

Service Request Type: Abandoned Vehicle - On

Private Property (1,559 records)


Public Property (5,310 records)

Service Request Type: Alley Cleaning (8,655

records)

Service Request Type: Bulk Collection (48,777

records)

Service Request Type: Christmas Tree Removal-

Seasonal (303 records)

Service Request Type: Container Removal

(1,620 records)

Service Request Type: Dead Animal Collection

(2,886 records)

Service Request Type: DPW Correspondence

Tracking (2 records)

Service Request Type: Emergency No-Parking

Verification (14,278 records)

Service Request Type: Graffiti Removal (5,772

records)

Service Request Type: Grass and Weeds

Mowing (1,141 records)

Service Request Type: Illegal Dumping (5,967

records)

Service Request Type: Illegal Poster (389

records)

Service Request Type: Leaf Season Collection

(594 records)

Service Request Type: Out of State Parking

Violation (ROSA) (3,271 records)

Service Request Type: Parking Enforcement

(36,983 records)

Service Request Type: Public Space Litter Can-

Collection (485 records)


Installation/Removal/Repair (844 records)

Service Request Type: Recycling Cart Delivery

(2,229 records)

Service Request Type: Recycling Cart - Repair

(230 records)

Service Request Type: Recycling Collection -

Missed (6,154 records)

Service Request Type: Recycling - Commercial

Only (1 record)

Service Request Type: Recycling- Information

Request (30 records)

Service Request Type: Recycling - School

Program (2 records)

Service Request Type: Residential Parking

Permit Violation (8,436 records)

Service Request Type: Sanitation Enforcement

(8,858 records)

Service Request Type: Sidewalk Shoveling

Enforcement Exemption (1,722 records)

Service Request Type: Signed Street Sweeping

Missed (118 records)

Service Request Type: Snow/Ice Removal (300

records)

Service Request Type: Snow/Ice Removal

(Roadways AND Bridge walkways ONLY) (47

records)

Service Request Type: Snow Metro Bus

Shelter/Stop (19 records)

Service Request Type: Snow Other (1 record)

Service Request Type: Snow Removal

Complaints for Sidewalks (156 records)

Service Request Type: Snow Towing (2

records)

Service Request Type: Street Cleaning (5,923

records)

Service Request Type: Supercan - Delivery

(1,601 records)

Service Request Type: Supercan - Repair (335

records)

Service Request Type: Trash Cart - Delivery

(2,440 records)

Service Request Type: Trash Cart Repair (521

records)

Service Request Type: Trash Collection -


Service Request Type: Vacant Lot (699 records)

Service Request Type: Yard Waste - Missed

(2,496 records)

Servicing Agency: FEMS (1,013 records)

Service Request Type: FEMS - 20/20 Vision

Plan (5 records)

Service Request Type: FEMS - Community

Events (709 records)

Service Request Type: FEMS - Fire Safety

Education (2 records)


Inspection (1 record)

Service Request Type: FEMS - Honor Guard (16

records)

Service Request Type: FEMS - Smoke Alarm

Application (280 records)

Servicing Agency: ORM (829 records)

Service Request Type: How Is My Driving -

Complaint (777 records)


Compliment (52 records)

Servicing Agency: OUC (382,751 records)

Service Request Type: 311Force Reported

Issues (21 records)

Service Request Type: DC Government

Information (376,286 records)

Service Request Type: DMV - Offset Tracking

(129 records)

Service Request Type: DYRS - Placement

Violations (1,461 records)

Service Request Type: Emergency - Flooding (4

records)

Service Request Type: Emergency - Power

Outage/Wires Down (46 records)

Service Request Type: Emergency - Senior

Assistance (2 records)

Service Request Type: Emergency - Trees (119

records)

Service Request Type: Graffiti Removal-

Customer Follow-up (2 records)

Service Request Type: Hypothermia Shelter


Service Request Type: Illegal Fireworks (78

records)

Service Request Type: OUC NYE Test (24

records)


Missed-Customer Follow Up (9 records)

Service Request Type: Recycling Container

Delivery - Customer Follow up (2 records)

Service Request Type: Report Invalid Address

to GIS Dept (1 record)

Service Request Type: SalesForce DC311

Application Request (22 records)

Service Request Type: Sanitation Enforcement-

Customer Follow up (11 records)

Service Request Type: Trash Collection- Missed


Service Request Type: Trash Container-Delivery-


Service Request Type: TRU Report (2,745

records)

Service Request Type: Wire Down/Power

Outage (192 records)

Grand Totals (681,264 records)

SR Sum by Agency, Type, and Origin FY17

Sorted By:

Servicing Agency: CFSA (784 records)

Service Request Type: CFSA

Missing/Absconded (784 records)

Servicing Agency: DCRA (261 records)

Service Request Type: DCRA - Grass and Weeds

(111 records)

Service Request Type: DCRA - Illegal

Construction (14 records)

Service Request Type: DCRA - Trash and Debris

(59 records)

Service Request Type: DCRA - Vacant Building

(28 records)

Service Request Type: DCRA - Vacant Property

Inspection (49 records)

Servicing Agency: DDOT (21,013 records)

Service Request Type: Alleylight Repair

Investigation (1 record)

Service Request Type: Alley Repair (71 records)

Service Request Type: Service Request Type - Sorted ascending

Filtered By:

Show: All service request histories

Date Field: Date/Time Closed equals Custom (10/1/2017 to 1/2/2018)

Servicing Agency not equal to

AND Service Request Type not equal to

Servicing Agency: Servicing Agency - Sorted ascending

Service Request Type: Bicycle Services (474

records)

Service Request Type: Bus/Rail Issues (67

records)



Service Request Type: Parking Meter Repair

(9,239 records)

Service Request Type: Pothole (688 records)

Service Request Type: Resident Parking Permit

(11 records)


Maintenance (3 records)


Modification (4 records)


Removal (1 record)

Service Request Type: Roadway Repair (59

records)

Service Request Type: Roadway Signs (1,619

records)

Service Request Type: Roadway Striping /

Markings (123 records)

Service Request Type: Safe Routes to School (1

record)


(1 record)

Service Request Type: Sidewalk Repair (374

records)

Service Request Type: Sign New Investigation

(63 records)

Service Request Type: Sign Removal

investigation (16 records)

Service Request Type: Sign Replacement (59

records)

Service Request Type: Signs Conflicting (20

records)

Service Request Type: Streetcar (1 record)

Service Request Type: Streetlight Repair


Service Request Type: Traffic Safety


Service Request Type: Traffic Signal Issue (824

records)

Service Request Type: Tree Inspection (691

records)

Service Request Type: Tree Planting (1,381

records)

Service Request Type: Tree Pruning (1,042

records)

Service Request Type: Tree Removal (502

records)

Service Request Type: Utility Repair Issue (97

records)

Servicing Agency: DMV (4,543 records)

Service Request Type: DMV - Adjudication

Supervisor (75 records)

Service Request Type: DMV - Appeal (20

records)

Service Request Type: DMV - Copy of Ticket

(312 records)

Service Request Type: DMV - Driver and

Vehicle Services Refund (39 records)

Service Request Type: DMV - Driver Record

Issues (15 records)


License/ID Issues (1,567 records)


License/ID Reinstatement (44 records)

Service Request Type: DMV - eTIMS Ticket

Alert Services Issues (34 records)

Service Request Type: DMV - Forms,

Applications, and Manuals Request (53 records)

Service Request Type: DMV - Hearings (75

records)

Service Request Type: DMV - Online Processing

Issues (86 records)

Service Request Type: DMV - Processing Center

Manager (34 records)

Service Request Type: DMV - Refunds - Tickets

(94 records)

Service Request Type: DMV - Ticket Payment

Dispute (42 records)


Inspection Issues (11 records)

Service Request Type: DMV - Vehicle Insurance

Lapse (35 records)


Registration Issues (1,103 records)

Service Request Type: DMV - Vehicle Title


Service Request Type: Ticket Ombudsman (602

records)

Servicing Agency: DOEE (123 records)

Service Request Type: DOEE - Bag Law Tips (8

records)

Service Request Type: DOEE - Ban on Foam

Food Containers (5 records)

Service Request Type: DOEE - Construction –

Erosion Runoff (51 records)

Service Request Type: DOEE - Engine Idling Tips

(14 records)

Service Request Type: DOEE - General

Environmental Concerns (6 records)

Service Request Type: DOEE - Nuisance Odor

Complaints (39 records)

Servicing Agency: DOH (1,881 records)

Service Request Type: Bed Bugs (1 record)

Service Request Type: Insect Treatment (71

records)

Service Request Type: Rodent Inspection and

Treatment (1,809 records)

Servicing Agency: DPW (45,822 records)

Service Request Type: Abandoned Bicycle (77

records)


Private Property (195 records)


Public Property (1,200 records)

Service Request Type: Alley Cleaning (1,083

records)

Service Request Type: Bulk Collection (12,913

records)

Service Request Type: Container Removal (384

records)

Service Request Type: Dead Animal Collection

(712 records)

Service Request Type: Emergency No-Parking

Verification (3,473 records)

Service Request Type: Graffiti Removal (1,574

records)

Service Request Type: Grass and Weeds

Mowing (187 records)

Service Request Type: Illegal Dumping (1,506

records)

Service Request Type: Illegal Poster (116

records)

Service Request Type: Leaf Season Collection

(284 records)

Service Request Type: Out of State Parking

Violation (ROSA) (889 records)

Service Request Type: Parking Enforcement

(9,142 records)


Collection (153 records)


Installation/Removal/Repair (19 records)

Service Request Type: Recycling Cart Delivery

(634 records)

Service Request Type: Recycling Cart - Repair

(77 records)



Service Request Type: Recycling- Information

Request (6 records)

Service Request Type: Residential Parking

Permit Violation (1,796 records)

Service Request Type: Sanitation Enforcement

(2,292 records)

Service Request Type: Sidewalk Shoveling

Enforcement Exemption (162 records)

Service Request Type: Signed Street Sweeping

Missed (25 records)

Service Request Type: Snow/Ice Removal (25

records)

Service Request Type: Snow/Ice Removal

(Roadways AND Bridge walkways ONLY) (15

records)

Service Request Type: Snow Metro Bus

Shelter/Stop (4 records)

Service Request Type: Snow Other (3 records)

Service Request Type: Snow Removal

Complaints for Sidewalks (5 records)

Service Request Type: Snow Sidewalk

Shoveling Enforcement Exemption (472 records)

Service Request Type: Snow Towing (5

records)

Service Request Type: Street Cleaning (807

records)

Service Request Type: Supercan - Delivery (456

records)

Service Request Type: Supercan - Repair (102

records)

Service Request Type: Trash Cart - Delivery

(694 records)

Service Request Type: Trash Cart Repair (136

records)

Service Request Type: Trash Collection -


Service Request Type: Vacant Lot (101 records)

Service Request Type: Yard Waste - Missed

(616 records)

Servicing Agency: FEMS (519 records)

Service Request Type: FEMS - Community

Events (233 records)


Education (1 record)


Inspection (8 records)

Service Request Type: FEMS - Honor Guard (1

record)

Service Request Type: FEMS - Smoke Alarm

Application (276 records)

Servicing Agency: ORM (219 records)


Complaint (207 records)


Compliment (12 records)

Servicing Agency: OUC (84,635 records)

Service Request Type: DC Government


Service Request Type: DYRS - Placement

Violations (279 records)

Service Request Type: Emergency - Power

Outage/Wires Down (4 records)

Service Request Type: Emergency -

Transportation (1 record)

Service Request Type: Hypothermia Shelter

Information (252 records)

Service Request Type: SalesForce DC311

Application Request (1 record)

Service Request Type: TRU Report (667

records)

Service Request Type: Wire Down/Power

Outage (35 records)

Grand Totals (159,800 records)

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