Download - Grant Eaton Comptia Certifying Skills SFIA
Matthew PoyiadgiMatthew Poyiadgi& Grant Eaton
Serving the IT industry
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g y
Education - Business Tools & Technology • Increase knowledge, leverage best practices, and boost
productivity while benchmarking the technology and trendsp y g gy
Certifications - ITPros, Organisations• Develop IT skills for employees organisations and students• Develop IT skills for employees, organisations and students
Advocacy and Impactful Leadershipy p p• Address key global policy issues and develop industry standards
Phil thPhilanthropy• Helping those in need of support through the Educational
Foundation
CompTIA Members in the UKp
Vendors Resellers Education
Global CertificationsGlobal Certifications
E l d h h kill d h j bEnsures employees and partners have the skills to do the job:
• More than 1 million CompTIA certified• More than 1 million CompTIA certified professionals worldwide
• Used by industry: Dell, Xerox, Ricoh, Sharp, Cisco, IBM, Lenovo, Intel
• Globally - recognized, vendor-neutralcertifications in:
o Networkingo Securityo PC Repair
o Server Technologyo VoIPo Project Managemento PC Repair o Project Management
How are CompTIA Certifications created?p
• The industry identifies a skills issue
• Needs validation of skills to do a job
• To create core competencies at a foundational level skills that are vendor neutral and industry endorsedneutral and industry endorsed
• Stepping stone to industryprogrammes
Certification RoadmapCertification Roadmap
Ricoh underpin learning
MCSA / CCNACompTIA Security +
aster L
evel
KA7 IT Service Master (FSE4)Mandatory Skills + Vendior Certifications
Vendor Accreditations
with CompTIA:internal engineers
KA9 PP Pre-sales Engineer KA5 S l ti M t (FSE5/PSE2)vel
IT Service
Ma
KA6 Basic IT Service EngineerMCP
CompTIA Server+CompTIA Network +
g(PSE-PP)
Mandatory SkillsCompTIA Security + GW Scanning Basic colour managementCompTIA Server + Ricoh controller Fiery Controller
Network Management GW Printing Network Managementsmart Device Monitor PCL/ PJL Ricoh controllerGW Security Features LDAP Network Printing for windows
Mail MicropressLDAPM il
Mandatory Skills
KA5 Solution Master (FSE5/PSE2)
Solutio
n Mas
ter lev
e
CompTIA CDIA+
CompTIA N+
GW Printing - GW ScanningLDAP Ricoh controller Workflow Design
Network Management GW PrintingCompTIA A+/PDI+ GW Scanning
CompTIA N+ Network Printing for windowsColor Management Basic colour management KA8 PP Master (FSE2)
Fiery Controller Mandatory Skills
Mandatory Skills
yMas
ter L
evel
KA4 Connectivity Master (FSE4/PSE1)
Fiery Controller Mandatory SkillsMail SmartDeviceMonitor Workflow understanding
Fiery system 8Colour management
Network Printing for windowsCompTIA A+
CompTIA Network+CompTIA A+ Network Printing for windows Network Printing for windows
CompTIA Network+ Ricoh controller Media Qualification
Con
nectivity
Mandatory SkillsKA3 Basic Connectivity Engineer (FSE3)
Mandatory skills Electives Electives Mandatory skillsDigital Imaging 2x Cat 2/3 Products 2x Cat 4/5 Products Digital ImagingBasic Printing Basic Printing
Basic Ricoh Controller Basic Ricoh ControllerBasic Colour Basic Colour
Troubleshooting TroubleshootingPC Basic PC Basic
Basic colour management Basic colour managementB i S i ( )
High Volume (KA2e)
ce M
aster L
evel
MFP (KA2a/c)KA2 Service Master (FSE2)
Basic Scanning(c)
Basic Colour TroubleshootingBasic Printing Digital Imaging
KA1-B/W Master (FSE1)Service
Electives2x Cat 1/2 b/w Products
Mandatory
Some examples : a channel mandateSome examples : a channel mandate
Success StoriesSuccess Stories
Intel EMEA – recognise and recommend CompTIA certifications, including A+ for their channel
i h i kill d ff ipartners to improve their skills and effectiveness
“A CompTIA certification means our customers can lead in an informed manner, with the confidence to deliver local solutions with trusted technology.”Cliff JackaEMEA Reseller Channel Operations IntelEMEA Reseller Channel Operations, Intel
Enterprise Certification framework - Dellp
Dell InternalPrograms
DCSE ‐desktops/Notebooks
DCSE –Server
DCSE ‐ Storage
Specialisations EMC OraclepNon‐Microsoft RHCE Solaris
Vendor SpecificCertifications
MCP MCPMCDST
MCSAMCSE
MCTSMCITP
Vendor NeutralPlatform
A+ A+Network+
Server+ Network+Storage+
Linux+ Security+Virtualisation+
Certifications Client/PC Basic Enterprise Enterprise High EndCertifications Client/PC Basic Enterprise Enterprise High End Enterprise
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Dell Montpellier Case Study: A th i d S i C t ASC G ld
S f O
Authorised Service Centre ASC Gold
Feedback and Summary from Olivier Fauveau:
C t t ti d fid i• Customer retention and confidence increase• Customer experience ratings increased• Repeat and make mandatoryRepeat and make mandatory• Directly increased morale and staff turnover• Supported sales and marketing opportunities
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Dell Montpellier Case Study: Authorised Service Centre ASC GoldAuthorised Service Centre ASC Gold
Outcomes, ROI and Dell Customer Value
• 10% increase in Customer Experience ratings*
• 10% reduction in time taken per technical call (to resolution)*• 10% reduction in time taken per technical call (to resolution)*
* stats confirmed by Jean-Pierre Berone (Dell site Customer Service Director) stats confirmed by Jean Pierre Berone (Dell site Customer Service Director)
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Dell Montpellier Case Study: Authorised Service Centre ASC Gold
Q
Authorised Service Centre ASC Gold
Quotes
“the support from CompTIA has had a direct impact on our ability to increase“the support from CompTIA has had a direct impact on our ability to increase customer satisfaction. We worked closely together as a team and achieved exceptional results for our customers and our staff”.
Diego Ripamonti – Program Manager, Dell Montpellier
“to increase customer satisfaction by another 10% on top on top of this is truly extraordinary. It puts Dell well ahead of the industry average”
Jean-Pierre Berone – Customer Service Director, Dell Montpellier
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Certification/Certificate PortfolioCertification/Certificate Portfolio
1515
Entry to Expert Career Pathway
Expert Expert –– Industry Series (future) Industry Series (future)
CompTIA Certification Levels
Recognized P f i l
Specialization Specialization CertificatesCertificatesMaster Master –– Practitioner Series (future)Practitioner Series (future)
IT TechnologistIT Technologist IT Executive OfficerIT Executive Officer IT Management IT Management Professional
Professional Professional –– Plus SeriesPlus Series
• IT for Sales• Green IT• Cyber Security**
H lth IT**
Advanced Advanced Security Security
Advanced Advanced Health IT Health IT
AdvancedAdvanced
Capstone Capstone Cloud Cloud
Computing Computing
Careers
• Health IT**
**Placeholders
HardwareCertifications
SystemsCertifications
Project+CDIA+
MethodologyCertifications
JobsA+ Server+
N t k PDI
A+ Linux+
N t k G IT
Fundamental Fundamental –– Knowledge SeriesKnowledge Series
CTT+Database+ (future)
Network PDI+
Security+ CTP+
Network Green IT
Security+
Strata Strata ‐‐ IT IT Fundamentals Fundamentals CertificateCertificate
AssessmentsAssessmentsEntry
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CompTIA ‐ certification statisticsCompTIA certification statistics
• Customer: 93% of customers say they are in good hands when working with individuals whom own IT certifications
• Employer: 84% of IT hiring managers say that IT certifications are used as a measure of a person's ability to work hard and achieve goals.
89% of IT hiring managers say that IT certifications help confirm subject
matter knowledge and expertise. Businesses that employ a high number of
certified help desk staff can handle 11 percent more phone calls and 28 percentcertified help desk staff can handle 11 percent more phone calls and 28 percent
more field service calls than businesses with a low number of certified helpdesk
Staff
• Individual: 71% of CompTIA certified individuals say their employer is able to gain business by promoting to customers/prospects that IT staff are certified.
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IT Vendors who use CompTIA certifications
• Kyocera
I t l“Sharp recommends CompTIA PDI+ as a base level qualification for the MFP Technician, and have included it as part of the Sharp Technical Accreditation • Intel
• HP
• Lenovo
, p pScheme”.Clive Allen, Technical Support Manager ‐ Sharp
Lenovo
• IBM
• Hitachi
“Ricoh have chosen to partner with CompTIA to underpin our technical training. Ricoh are committed to ensuring all service engineers (at all levels) achieve this qualification. This starts from our service academy, where it is
d t lifi ti th h t t i d i• Sharp
• Xerox
Ri h
now a mandatory qualification, through to our most experienced engineers and support colleagues. Ricoh are delighted to partner CompTIA in the development of this new industry standard accreditation. The validation of this qualification will allow Ricoh a competitive advantage in the
k t l ”
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• Ricoh marketplace”.Roger Gretton, Customer Services Director ‐ Ricoh UK
Top 5 Reasons to CertifyTop 5 Reasons to Certify
Get Certified and Get AheadGet Certified and Get AheadIn this tough economy, your success in finding a new job or advancing your career track depends on you. Employers are looking for skilled employees who don’t require job training, and can hit the ground running and impact their organizations quickly.
Learn New Skills to Get a Job
Retain your Job and Salary
Want to Change Jobs
Stick Out from the Resume Pile IT is Everywhere
Certifications are essential
credentials that
Make your expertise stand above the rest
Certifications qualify you for
new opportunities, Hiring managers
IT is needed in most companies
across credentials that prove you have the knowledge
and skills to perform.
above the rest. Competence is usually retained during times of
change.
pp ,whether locked into a current
job, see limited advancement or need to change
g gcan demand the strongest skill
set.
industries. Predictions are there won’t be enough trained professionalsneed to change
careers. professionals.
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Trends developing and CompTIA’s roleTrends developing and CompTIA s role
• ICT Industry forecasted to grow in next 5 years
500 000 it i d• 500,000 new recruits required
• 25,000 IT jobs available at any one time in IT
D li i b f f i l h i IT• Declining number of professionals choosing IT careers
• Aging populations mean a reduction in skilled workers
• Fewer skilled workers entering the workforce
• Skills in demand will be higher‐level with lower‐level kill ff h dskills off‐shored
Beyond the UK – a global workforce development drive