Download - Hampshires Implementation of e-Government Strategy Andy Holdup E-Government programme manager
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Hampshire’s Implementation of e-Government Strategy
Andy Holdup E-Government programme manager
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This afternoon’s session
• The role of the Web in e-government
• The role of information in e-government
• The futility of going it alone• The importance of being
Hampshire (or Fareham or Basingstoke, depending on the circumstances)
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What’s it all for?
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Reporting a highway defect to the Council
Letter
Q Which of the following methods would you be most likely to use now/in two years’ time if you needed to report a highway defect, such as a large pothole, to the Council?
90%
28%
23%
17%
11%
78%
20%
40%
14%
10%
Telephone
Speak to local Councillor
Personal visit to office
Base: 945 Hampshire residents aged 16+. Fieldwork postal April-June 2002
FutureNow
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Attitudes towards new technology
Base: 945 Hampshire residents aged 16+. Fieldwork postal April-June 2002
I find it easy to use new technology
% Agree
Q To what extent do you agree or disagree with the following statements about new technology?
There is nothing useful on the Internet that I can’t find elsewhere
I prefer to stick to more traditional methods of communication
I prefer to have somebody who will use a computer for me
% Disagree
The Internet I only for young people
Net +/-
Using new technology would make it easier for me to deal with the Council
+45
+13
-53
-51
+11
-73
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6831
Visiting ‘Hantsweb’
% Yes
Q Do you personally use the internet these days?
% No
Q Have you ever visited Hantsweb, Hampshire County Council’s website, on the internet?
4158
% Yes% No
Base: All who use the internet (559)Base: 956 Hampshire residents aged 16+. Field postal July-September 2002
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Accessing information on Hantsweb
Base: All who have visited Hantsweb (221)
Q Thinking again about the last time you visited Hantsweb, how easy or difficult was it finding the information you wanted?
14%
55%
17%
8%3%2%
Neither easy nor difficult
Very easyDon’t know
Fairly difficult
Fairly easy
Very difficult
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Information is good overall
Base: All who have visited Hantsweb (221)
Q Overall, how would you rate the information provided on Hantsweb?
21%
56%
14%
5%4%
Neither good nor
poor
Very good
Don’t know
Fairly poor
Fairly good
Very poor (1%)
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Accessing services using the Internet
Base: 945 Hampshire residents aged 16+. Fieldwork postal April-June 2002
Finding out information about local events
Q In the future, which of these services, if any, might you consider obtaining electronically (the internet)?
Booking an appointment
Finding out how to apply for a public service
Applying for a service
Viewing or contributing to a public meeting
Taking part in a public consultation/survey
Telling the local Council about something
Renewing, changing or querying an existing service you receive
Making payments for County Council service
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Accessing services using the Digital Television
Base: 945 Hampshire residents aged 16+. Fieldwork postal April-June 2002
Finding out information about local events
Q In the future, which of these services, if any, might you consider obtaining electronically (digital television)?
Booking an appointment
Finding out how to apply for a public service
Applying for a service
Viewing or contributing to a public meeting
Taking part in a public consultation/survey
Telling the local Council about something
Renewing, changing or querying an existing service you receive
Making payments for County Council service
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Accessing services using a Public Information Point
Base: 945 Hampshire residents aged 16+. Fieldwork postal April-June 2002
Finding out information about local events
Q In the future, which of these services, if any, might you consider obtaining electronically (a Public Information Point)?
Booking an appointment
Finding out how to apply for a public service
Applying for a service
Viewing or contributing to a public meeting
Taking part in a public consultation/survey
Telling the local Council about something
Renewing, changing or querying an existing service you receive
Making payments for County Council service
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Would never access services electronically!!
Base: 945 Hampshire residents aged 16+. Fieldwork postal April-June 2002
Finding out information about local events
Q In the future, which of these services, if any, might you consider obtaining electronically?
Booking an appointment
Finding out how to apply for a public service
Applying for a service
Viewing or contributing to a public meeting
Taking part in a public consultation/survey
Telling the local Council about something
Renewing, changing or querying an existing service you receive
Making payments for County Council service
% would never use
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The Web will probably not be people’s first choice for public services for the foreseeable future
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Forms and Workflow
The Web (Hantsweb, districts, UKOnline, others)
Informationcentres
Contactcentres
Otheragencies
Access to services
Services
People
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The Web should be seen primarily as a tool to support front line staff – self service is a valuable spin-off
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Going it alone
•How do you make it seamless?
•How do you afford it?•Why would you want to do it?
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