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Hard Lessons Learnt during our Transformation
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Agenda
Our Company Profile
Our journey
Current challenges
5 Hard lessons learnt
Sharing our current practices
Questions?
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Our ProfileEstablished in 1965 102 Committed People
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Our Journey
1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012
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Current Challenges
Print-Replacement
Strong S$
Challenging Economy
Overseas Competition
Industry Output
-30%
Steep Cost Increase
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Lost US$
9,600,000,000
Lost US$
4,264,000,000
Lost US$
6,400,000,000Cut 10,000 staff
Focus on Digital Imaging, Mobile Devices and Video
Games. Move away from TV!
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Source: 2005 data per Gartner, 2012E data per IDC
Global Mobile OS Market
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Source: Asymco.com (as of 2011), Public Filings, Morgan Stanley Research, Gartner for 2012E data
Windows OS: 96% in 2005 Drop from 96% -35% in 7 Years!
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Other Affected Industries
• Newspaper• Book shops• Precision
Engineering• Post Office• Computer
Servers• Laptops, ….
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Lesson 1:Technology is NOT a Magic Pill
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Lesson 1: Technology is NOT a Magic Pill
Learnt to formulate our Strategy First
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Lesson 2:Strategy is SEXY…
Execution is KING!1% Vision
99% Alignment
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Lesson 3:Bottleneck is usually at the TOP
Change begins with ME!
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Lesson 4:People is the KEY
企业 人- = 止
Enterprise will cease without People
Enterprise People Stop
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People are resistant to change!
Lesson 4:People is the KEY
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Training is only the beginning!
Lesson 4:People is the KEY
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Lesson 5: Change takes
much L o n g e r & Cost a lot more…
There is no Finish Line!
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My all time Favourite!
Highlighted a lot of mistakes that we made…
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Our Philosophy
Win-Win
Our People
Our Customers
Our Share-holders
Our Environment
Our Society
Our Partners
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Packagin
g P
rintin
g
Co
mm
ercial
Prin
ting ?
Ph
oto
-bo
ok
Positive CultureValues & Purpose
1 to
1 X
Me
dia
Marketin
gVision
BHAG
Great Game of Business
Mastering Rockefeller
Habits
Lean Manufacturing
Practice 1:Invest in Building Positive Culture
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Practice 1:Invest in Building Positive Culture
Great Game of Business
1. Know & Teach the Rules
2. Keep Score & Follow the Action
3. Provide a Stake in the Outcome
CN
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Practice 1:Invest in Building Positive Culture
Mastering Rockefeller Habits
Cash People
StrategyExecution
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Practice 1:Invest in Building Positive Culture
Lean Manufacturing
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Practice 2:Invest in People
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Practice 2:Invest in People
EducateKnow & Teach the Rules
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Practice 2:Invest in People
Coaching
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Practice 2:Invest in People
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Practice 3:
1% Vision 99% Alignment…
All our KPIs must be aligned
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Critical Number
CriticalStarting Point
The journey is
more Important
…
Practice 3:1% Vision 99% Alignment…
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The Power of
Repetition
Sit Sit Sit
Sit Sit Sit
Sit Sit Good Dog
Practice 3:1% Vision
99% Alignment…
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Practice 4:Keep Score & Follow the Action
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Practice 4:Keep Score & Follow the Action
Make it Fun
=
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Practice 5Daily & Weekly Huddles
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Practice 5:Daily & Weekly Huddles
Our people keep their own scores
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Quote by George Bernard Shaw
“If you have an apple and I have an apple and we exchange these apples then you and I will still each have one apple…
But if you have an idea and I have an idea and we exchange these ideas, then each of us will have two ideas.”Nobel Prize & Oscar Winner
Co-founder , London School of Economics