Sean Smith
Technology Revolution
Social, Mobile, Collaboration
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Consumerization Changed the Game
Modern Technology for Modern Business
Remedyforce Collaborative Capabilities
Consumerization & Our Customer
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consumers using web self-service to find
answers on their own!
(Source: Forrester)
67%
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Great Technology Expectations
Accessible Affordable
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Businesses that will use social media as
part of their customer service by mid - 2014
(Source: Aberdeen Group)
70%
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Technology Dependent World
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Fast, Convenient, On-Demand Access
Modern Technology for Modern Business
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Key to Customer Success
Self-Service
Social
Mobile
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Intuitive Self-Service
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Visual, Informative & Easy
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Productive Access On-The-Go
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Social Support!
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