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Welcome!
UpdatesfromHDICorporateand
HDICapitalAreaLocalChapter
April17,2015
What’sHotatHDI
§ NewCerDficaDonCourseFocusesonExceedingCustomer
ExpectaDons
§ ThenewHDITechnicalSupportProfessionaltrainingcourseisamustforallprofessionalswhoserveasanescalaDonpoint—
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§ LearnmoreandregisterforthediscountedbetaclassonMay
28-29inSanDiego!ThinkHDI.com/TechSupportProfessional
§ FUSION15:RegisterEarlyForBIGSavings!§ FromNovember1-4,2015,1,600ofthemostinnovaDve
mindsinITSMwillgatheratFUSION15inNewOrleans.They’ll
gathertheideas,resources,andcontactstoexperience
unprecedentedcareergrowth.Joinusandtoroarintothe
modernageofservicemanagement!
©2015HDI.Allrightsreserved.
MarchWebinar:FrameworkFusion:ITSM,DevOps,andYou
NewContenttoShare!
TheMarch/Aprilmust-readissueofSupportWorldwillsoonbeavailableintheHDIReadingRoomappandonline!Thethemeforthisissueistheroleof
support.
NewBlog:"50MinutesofOuch"
NewBlog:"EmployeeRecogniDonDoesn’tHavetoBreaktheBank"
ArDcle:
“ForesightIs2020:IndustryPredicDonsfromtheHDIStrategicAdvisoryBoard”–A-endapaneldiscussionatHDI2015onthistopic(session608)!
MContentiscurrently/usuallyavailabletomembersonly(Resourcesandabove)
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HDICapitalArea:2015Changes
Reducedour2015eventstoeight:• February,April,June,July,August,September,October,andDecember
MovedalloftheeventstoFridays
• basedonyoursurveyresponses,mostofthemfromnoonto2pm
Why?• torespondtoyoursuggesDons
• hopingtoincreaseyouravailabilityonFridays
• tolessentheimpactontheofficerseverymonth
Weplantodoourverybesttoprovideeighthighqualityeventsperyear.Asweworkthroughthesechanges,wewelcomeyouropinionsandfeedback.
HDICapitalArea:Upcoming
2015OfficerElec]ons:
LookformessagewithballotandvoDng
informaDon
June19,2015:
AnnualHDICapitalAreaCruiseonthePotomac
andTeambuildingEvent;11-2pm
ThankYouHDICA2015Sponsors!!
Today’sSpeaker
AgileITIL:Puangitalltogether!AndyRivers
Beyond20
Agile ITIL®: !Putting it all Together!
Andy Rivers, CSM, ITIL Expert!
ITIL$®$is$a$Registered$Community$Trade$Mark$of$the$Office$of$Government$Commerce$
and$is$Registered$in$the$U.S.$Patent$and$Trademark$Office.$
$
$Copyright$2015$Beyond20,$LLC,$All$Rights$Reserved$
Agenda'
• Introduction!• ITIL® / ITSM Overview !• Scrum Basics!• Sample Project!• Scrum and Waterfall!• Common Challenges !
Copyright$2015$Beyond20,$LLC,$All$Rights$Reserved$
Introduc.on'
• Andy Rivers!• Senior Advisor, Beyond20 !• Former Associate CIO for Statewide
Service at the University of Tennessee !
Copyright$2015$Beyond20,$LLC,$All$Rights$Reserved$
Copyright$2015$Beyond20,$LLC,$All$Rights$Reserved$
BEYOND20!• ITSM and Agile Project Management • Consulting | Assessments | Training • Implementation Services
Copyright$2015$Beyond20,$LLC,$All$Rights$Reserved$
ITIL®'and'ITSM'
ITIL®'and'ITSM'
vs..$
Copyright$2015$Beyond20,$LLC,$All$Rights$Reserved$
The'ITIL®'Service'Lifecycle'
• Service Strategy!• Service Design!• Service Transition!• Service Operation!• Continual Service
Improvement!
Copyright$2015$Beyond20,$LLC,$All$Rights$Reserved$
Copyright$2015$Beyond20,$LLC,$All$Rights$Reserved$
Scrum'Basics'
Scrum'Basics ''
1K4$
Weeks$
24$
Hours$
Sprint$Backlog$
Product$
Backlog$
PotenOally$Shippable$
Product$Increment$
Daily$Scrum$
MeeOng$
Backlog$
Items$
The Sprint is a timeboxed iteration from one week to no more than 30 days.!
Copyright$2015$Beyond20,$LLC,$All$Rights$Reserved$
Scrum'Role'Please!'
The$
Team$
Scrum$
Master$
Product$
Owner$
Stakeholders$
Copyright$2015$Beyond20,$LLC,$All$Rights$Reserved$
Scrum'Benefits'
Copyright$2015$Beyond20,$LLC,$All$Rights$Reserved$
APP$v1$
APP$v2$
APP$v3$
APP$v…$
2wk$
2wk$
2wk$
1'Mo' 2'Mo' 3'Mo' 4'Mo' 5'Mo' 6'Mo'
Create$APP$
IteraOve$
Progress$
Over$Time$
BigKBang$
Deliverable$
Copyright$2015$Beyond20,$LLC,$All$Rights$Reserved$
Sample'Project'I'Menu'
Sample'Project'I'Menu'
Create a Menu for “The Great American Picnic Restaurant” !!
30 Second Timebox !
Copyright$2015$Beyond20,$LLC,$All$Rights$Reserved$
Applying'Scrum ''
30$Sec$
5$Sec$
Menu$v1$
Menu$Tasks$
Menu$
Backlog$
Scrum$
MeeOng$
Backlog$
Items$
Copyright$2015$Beyond20,$LLC,$All$Rights$Reserved$
Sample'Project'I'Menu'
Copyright$2015$Beyond20,$LLC,$All$Rights$Reserved$
Hamburgers**Hamburger*Buns*Napkins*BBQ*Sandwich*Baked*Beans*Potato*Salad*Grill**
Fries*Fried*Pickles*Deep*Fryer*Chips*&*Salsa*Mayonnaise*Grilled*Chicken*Sandwich*Hot*Wings*
Ketchup**Onion*Rings*Hot*Dogs*Hot*Dog*Buns*Lettuce*Mustard*Potato*Skins*
Menu%Version%1%
Sample'Project'I'Menu'
Reviewed with product owner and they feel there are items on there that customers can/will not actually order. !!Sprint Plan: New version of Menu with only items that customers will order. !!
30 Second Timebox !
Copyright$2015$Beyond20,$LLC,$All$Rights$Reserved$
Sample'Project'I'Menu'
Copyright$2015$Beyond20,$LLC,$All$Rights$Reserved$
Hamburgers**Hamburger*Buns*Napkins*BBQ*Sandwich*Baked*Beans*Potato*Salad*Grill**
Fries*Fried*Pickles*Deep*Fryer*Chips*&*Salsa*Mayonnaise*Grilled*Chicken*Sandwich*Hot*Wings*
Ketchup**Onion*Rings*Hot*Dogs*Hot*Dog*Buns*Lettuce*Mustard*Potato*Skins*
Menu%Version%1%
Sample'Project'I'Menu'
Copyright$2015$Beyond20,$LLC,$All$Rights$Reserved$
Hamburgers**Hamburger*Buns*Napkins*BBQ*Sandwich*Baked*Beans*Potato*Salad*Grill**
Fries*Fried*Pickles*Deep*Fryer*Chips*&*Salsa*Mayonnaise*Grilled*Chicken*Sandwich*Hot*Wings*
Ketchup**Onion*Rings*Hot*Dogs*Hot*Dog*Buns*Lettuce*Mustard*Potato*Skins*
Menu%Version%2%
Sample'Project'I'Menu'
Reviewed with product owner and they want items grouped together like a traditional menu. !!Sprint Plan: Reorganize items to match a more traditional restaurant menu. !!
30 Second Timebox !
Copyright$2015$Beyond20,$LLC,$All$Rights$Reserved$
Sample'Project'I'Menu'
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Appe.zers' Entrees' Sides'
Menu%Version%3%
Sample'Project'I'Menu'
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Appe.zers' Entrees' Sides'Fried*Pickles*Potato*Skins*Hot*Wings*Chips*&*Salsa*
Hamburgers*Hot*Dogs*Grilled*Chicken*Sandwich*BBQ*Sandwich*
Fries*Onion*Rings*Baked*Beans*Potato*Salad*
Menu%Version%3%
Copyright$2015$Beyond20,$LLC,$All$Rights$Reserved$
SCRUM'and'Waterfall'
SCRUM'and'Waterfall'
Copyright$2015$Beyond20,$LLC,$All$Rights$Reserved$
APP$v1$
APP$v2$
APP$v3$
APP$v…$
2wk$
2wk$
2wk$
IteraOve$
Progress$
Over$Time$
SCRUM'and'Waterfall'
Copyright$2015$Beyond20,$LLC,$All$Rights$Reserved$
Menu$v1$
Menu$v2$
Menu$v3$
Menu$v…$
2wk$
2wk$
2wk$
1'wk' 2'wk' 3'wk' 4'wk' 5'wk' 6'wk'
Create$Menu$
Print$
Distribute$
Restaurant$
Opens$in$6$
Weeks$
SCRUM'and'Waterfall'
Copyright$2015$Beyond20,$LLC,$All$Rights$Reserved$
Menu$v1$
Menu$v2$
Menu$v3$
Menu$v…$
1wk$
1wk$
1wk$
1'wk' 2'wk' 3'wk' 4'wk' 5'wk' 6'wk'
Menu$v1$
Menu$v2$
Menu$v3$
Menu$v4$
Print$
Distribute$
Restaurant$
Opens$in$6$
Weeks$
PuQng'it'all'Together'
Copyright$2015$Beyond20,$LLC,$All$Rights$Reserved$
All'Together'
Copyright$2015$Beyond20,$LLC,$All$Rights$Reserved$
CMDB$v1$
CMDB$v2$
CMDB$v3$
CMDB$v…$
2wk$
2wk$
2wk$
1$
2$
3$
4$
5$
6$
CSI$1$
2$
3$
4$
5$
6$
CSI$ 1$
2$
3$
4$
5$
6$
CSI$
1I2'wk' 3I4'wk' 5I6'wk' 7I8'wk'
CMDB$v1$
CMDB$v2$
CMDB$v3$
ITSM$Test$
Project:'2$Months$
to$Create$
a$CMDB$
MS:$Load$into$
ITSM$Tool$
Integrate$
with$Change$
Management$
Common'Challenges'
Copyright$2015$Beyond20,$LLC,$All$Rights$Reserved$
Common'Challenges'
Copyright$2015$Beyond20,$LLC,$All$Rights$Reserved$
How'you'think'your'Scrum'looks?'
Copyright$2015$Beyond20,$LLC,$All$Rights$Reserved$
How'your'Scrum'actually'looks?'
Copyright$2015$Beyond20,$LLC,$All$Rights$Reserved$
Did'we'hit'the'mark?''
Copyright$2015$Beyond20,$LLC,$All$Rights$Reserved$
Common'Challenges'• Initiative Fatigue!
• Limit initiatives and see them through to completion!
!• Scrum Reality!
• Plan on 4 times around the track for before adding the hurdles !
• Making Progress……?!• Done =!• Waterfall View!
Copyright$2015$Beyond20,$LLC,$All$Rights$Reserved$
Review'
Copyright$2015$Beyond20,$LLC,$All$Rights$Reserved$
• ITIL® / ITSM Overview !• Scrum Basics!• Sample Project!• Scrum and Waterfall!• Common Challenges !
Upcoming'Events'
!ITSM Best Practices Webinar ! Thursday, April 30th at 12PM EST !!Educause Top 10: Issue 2 ! Thursday, May 14th at 12PM EST !!Breakfast Meeting ! Thursday, June 18th at 7AM EST !!!
Copyright$2015$Beyond20,$LLC,$All$Rights$Reserved$
Copyright$2015$Beyond20,$LLC,$All$Rights$Reserved$
QuesOons?$
[email protected] | (866) 856-3117
@beyond20$
/beyond20llc$ /company/beyond20$
/gobeyond20$
www.beyond20.com$