H E L E N B O B I S

Aerospace Technical Publication Specialist & Maintenance Programs AdministratorÉcole Nationale d’Aérotechnique (E.N.A)1942 rue de Tripoli, Laval, QC, H7M 4M5

Res.: (450) 667-9812 | e-mail: hbobis@hotmail.com | e-resume: http://hbobis.wordpress.com

Summary Of QuaLIfIcatION

I am an enthusiastic learner, self-directed and adept with multiple software tools. I enjoy the world of aerospace engineering. I’m a resourceful data collector and online platform user.

I pride myself on my abilities to get projects done on time.

I will mind your manuals, documents, drawings and databases.

TECHNICAL WRITER

• Technical Writer at Bombarider authoring and revising the MRM, MPD, AIPC, AMM, SRM, WD, Spare Parts Bulletins and Service Bulletins . Updated CL-601 from MSG 2 to 3 (computerized maintenance recording).

• Incorporatingengineeringchangedriversandapprovedtemporaryrevisions(TR)inapplicablemanuals.• Correctedandrevisedapplicablemanualordocumentasperverifiedcustomer user comments(Bombardier)/

RSVP(Pratt&Whitney).• CreatingMRMTRs(TemporyRevision)forsubmissiontoTransportCanadaforapproval.• PublishingallTransportCanadaapprovedTRsandMRMrevisionstotheweb.• KnowledgeoftheGlobal5000Express,CL601,CL604,CL415,CL215TandCL215manuals.• AuthoringandpublishingPratt&WhitneyengineServiceBulletinsandSparePartsBulletins.• ResearcheddifferencesbetweentheClassicGlobalandGlobalVisionaircraft.• AuthoringtroubleshootingpagesfortheGlobalVisionSmartFixprogram.• PreparingExcelreportsandcreatingdatabasestotrackthenumberofcloseditems(EO,REOetc)perATAchapter.• Authoringtoolsused:ETPS(ElectronicTechnicalPublicationSystem),QuickSilverandContent@,usingArborText

Editor.

rELEvaNt SkILLS aNd ExpErIENcE

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• Tri-lingual(English,FrenchandHungarian).• Abilitytointerpretengineeringdrawing,researchand

tothinkcriticallyaboutprojects.• ComputerproficientwithallaspectsofMicrosoft

Office.• Strongprojectmanagementadministration,

organizationalandtimemanagementskill.• Superiorattentiontodetail,calmunderpressure,

proactiveandresourcefuldatacollector.• Abilitytodevelopandmaintainconstructiveand

cooperativeworkingrelationshipswithindividualsatalllevelsoftheorganization.

• KnowledgeandexperienceinBombardierCustomerServices,TechnicalPublications,MaintenanceEngineeringandCRJsimulatorcertification.

• TechnicalWriter,CustomerService,Logistics,Methods,DocumentationControllerexperience

• KnowledgeofvariouschangedriversandindustrystandardssuchasAECMA/S1000D,ATA100/2100/2200/SimplifiedEnglish(SE)andAMTOSS.

• WorkingknowledgeofATAspecifications,StandardGeneralizedMarkupLanguage(SGML),SimplifiedEnglish,AMTOSSandwritingpoliciesandprocedures.

TECHNICAL COORDINATOR & LOGISTICS

• Liaisingwithvendorsregardingworkorders,quotations,repairs,warranty,updatesandvendorservicebulletins.• TrainingDeviceCoordinatorandLogistics,atBombardierTrainingCentrefortheRJ200,RJ700,andRJ900

simulators.OrganizedandmanagedtheRJ700andRJ900simulatorcertification.• Assistingnewemployeesoncompanypaperworkprocedures,howtoutilisedocumentationpackagesandinthe

use of computer resources.• Providingengineeringsupportduringmanufactureandassembly.• Co-ordinatinginformationbetweenengineering,manufacturingandtestdepartmentswhencorrectionsor

updateswererequired.• Preparingreportsandcreatingdatabasesforvariousprojects.• Preparingshippingdocumentation.Takingcareofcustomsissues.TrackingofRMAsforrepairs.• Keepingtrackofsparepartsinventoryforsimulators.• Liaisingwithvendorsregardingquotationsforupdatesandrepairsandresponsibleforworkorders.• Liaisingwithotherdepartments,primarilywiththeProgramChangeBoard,Purchasing,andSpareParts,to

provideprogramchangecostestimates.

CONFIGURATION CONTROL

• ParticipatingintheAirCanadaRJandB737partsinterchangeablityandintermixabilitydatabasecleanup.• Collectingvendordocumentsforpartsbeingmodifiedorrevisedbyservicebulletins.• Researchingrevisedpartnumbersforinterchangeabilityandintermixabilityagainstestablisheduniquenumerical

index(UNIs)forfamilyofparts.• Correcting,updatingandrevisinginterchangeabilityandeffectivitydata.• Creatinguniquenumericalindex(UNIs)numbersinArtosdatabase(AirCanada),forpartsmodifiedandnolonger

interchangeable. • Managingallrequeststoamendconfigurationandcontroldatabase.• MakingrecommendationincasesinvolvingAirworthinessDirectives.• Preparingallrequiredformstoimplementthechangesinthedatabase.• Implementingchangesinthedatabaseafterapproval.• Researchingandvalidatingrequestsforcompliancewithaircraftmaintenanceandregulatorydocuments.• ExpertiseofAirlinepoliciesandprocedureandstandardsregardingconfigurationcontrol.

2013 Technical Writer, Bombardier, Mirabel, QC2013 DocumentControl,MMRCanada,Calgary,AB.2011–2012 TechnicalWriter,PrattandWhitneyCanada-Contract,Longueuil,QC.2011 Administration,AvironTechnicalInstitute-Contract,TMR,QC.2010 TechnicalWriter,AppendixSonovisionITEP-Contract,TMR,QC.2009 Methods/CSR,AerospaceWeldingInc.-Blainville,QC.2008 Hospital Stages 2006–2007 TechnicalWriter,BombardierBusinessAircraftDivision-Contract,Mtl.QC.2005 CommunityResearchWriterfornon-profitorganization,CEDEC-Contract,QC.2003 ConfigurationControlSpecialist,AirCanada-Dorval,QC.2002 CustomerServiceandLogistics,AnradCorporation-Contract,VilleSt.Laurent,QC.1999–2001 TrainingDeviceCoordinator,BombardierTrainingCentre-VilleSt.Laurent,QC.1998–1999 TechnicalWriter,BombardierAmphibiousDivision-VilleSt.Laurent,QC.1996–1998 PersonalAssistantandAdministrator,Homework,Retailoutlet-Dubai,U.A.E.1996 TechnicalWriterAdvancedElectronicSystemsLtd.-Dubai,U.A.E.1988–1993 TechnicalStaffAssociate,CAEElectronics,Ltd.-VilleSt.Laurent,QC.

EmpLOymENt HIStOry

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cOmputEr SkILLS

EducatION aNd traININg

2005–2008 RespiratoryandAnesthesia,Vanier,Mtl.,QC.2004 A.E.C.inWebandDatabaseProgramming,Vanier,Mtl.,QC.2001 PPLGroundSchool-BombardierTrainingCentre,VilleSt.Laurent,QC.1998 CertificateinElectronicOfficeSystemsTechnology(MSOFFICE)–Concordia,Mtl.,QC.1986 – 1988 D.E.Cin Avionics -CollègeÉdouard-Montpetit,StHubert,QC.1984 FrenchLanguage&Sociology - Université de Montréal, Mtl., QC1981–1983 D.E.CinCommerce -VanierCollege,Mtl.,QC.

Trainingonthejob:Bombardier-TimeManagementandProductLiabilityandSAP|CarnetInformationSeminar(CanadaCustoms)|CPR.

• ContentManagementSystem(CMS):WordPress,Interleaf,ArbortextEditor.• CertificateinMSOffice(MS2010).• Desktoppublishingandphotoeditingtools:InDesign,AdobeAcrobatPro,PhotoshopC6,LightroomLR5,

CorelDraw.• ERP(EnterpriseResourcePlanning),SAP(SystemsApplicationsandProducts),EMC®Documentum®(enterprise

contentmanagement,eRoom,LotusNotes,Outlook,Visio,AccPacPlus,Evernote(notetakingwebservice),Outlook,SnagIt,&Sharepoint.

• Java,HTML,Dreamweaver,ASP,Oracle9iStandard.• DocumentTypeDefinition(DTD),specifictodifferentmanuals.• AuthoringEnvironment:ElectronicTechnicalPublicationSystem(ETPS)onSUNSOLARISPlatform.

XyvisionEnterpriseSolutions,Inc.(XyEnterprise)Content@, XML content management and automated publishing tool. Arbortext Adept Editor,XML/SGMLauthoringtoolandInterleaf/Quick Silver, XML authoring tool.

• Knowledgeofonlineslidepresentationtools:Prezi,HaikuDeck,WindowsLiveMovieMaker,Animoto,Kizoa,andProShow.

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Link to YouTube Slide Presentation Link to Prezi Presenatation