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© Antony Slumbers
HELLO!I am Antony SlumbersOnline CRE software and products since 1995
You can find me at @antonyslumbersBlog and more... antonyslumbers.com
Real Estate | Technology | Innovation
#SpaceAsAService ‘evangelist’ since 2014
2018: Co-founder of PropAI - www.propai.co.uk
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© Antony Slumbers
White Collars or Servers?
#HumansVsMachines
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18 / 82
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1844 - Rain Steam Speed
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© Antony Slumbers
“Overall, we estimate that 49 percent of
the activities that people are paid to do
in the global economy have the
potential to be automated by adapting
currently demonstrated technology.”
McKinsey - January 2017
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© Antony Slumbers
“AI algorithms will be to many white collar
workers what tractors were to farm hands:
a technology that dramatically increases
the productivity of each worker and shrinks
the total number of employees required.”
Kai Fu-Lee - AI Superpowers - September 2018
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What... is happening?
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Moore’s Law: 50 years of computing power doubling every 2 years
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GPU’s - the power behind AIis far outpacing Moore’s Law
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Neural network training 60X faster in 3 years
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So What... ?
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As a consequence:Computer Vision: From Useless to Utility
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Face recognition: 200,000 in real timeFor which there are good & bad uses...
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Another consequence:Speech Recognition: From Useless to Utility
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© Antony Slumbers
Voice = New Search Interface
Alexa has a circa 75% market share of the smart speaker market in US
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© Antony Slumbers
Beyond Perception and Communication
AI has 3 more key capabilities
● Knowledge about the World
○ Aggregating and synthesising disparate data
● Reasoning: Deductive, Inductive and Abductive
○ Sophisticated application of ‘If this then that....’
● Planning: setting goals and how to achieve them
○ Logistics, Predictive Maintenance, Demand Forecasting
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❖ Automate processes
❖ Understand what is happening in pictures and videos
❖ Optimise complex systems
❖ Create content
❖ Understand people using language
❖ Make predictions
Which means that ALL businesses can exploit 6 new capabilities
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© Antony Slumbers
❖ Investment strategy
❖ Portfolio construction
❖ Risk management
❖ Client service
❖ Asset Monitoring
❖ Discovery & due diligence
❖ Compliance
❖ Predictive maintenance
❖ Asset performance
❖ Customer segmentation
❖ Customer churn prediction
❖ Content personalisation
❖ Customer experience
❖ Price optimisation
❖ Infrastructure optimisation
❖ Demand optimisation
❖ Security
In Real Estate there are 17 ‘workflows’ in the crosshairs of AI
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© Antony Slumbers
“If you think you can let the technology
develop and then be a successful fast
follower, think again.”
McKinsey - April 2018
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The Takeaway?
All Change, All Change
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© Antony Slumbers
The Natureof ‘Work’ is Changing
Structured, Repeatable, Predictable* =
Automated
*The 49% of ALL tasks
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And as ‘Work’ changes
so will CRE demand
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Have you noticed what is missing from
‘Structured, Repeatable, Predictable’
???
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"Computers are useless.
They can only give you answers."
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Structured, Repeatable, Predictable = Automated = Old Work
BUT
New Work = Design, Imagination, Inspiration,
Creation, Empathy, Intuition, Innovation,
Collaboration, Social intelligence
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We are now, 58 years later, at the end of
“Office as spreadsheet”
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An office that is designed around ‘old’ work is,
or shortly will be, obsolete
The future proof office HAS to be designed
for ‘new’ work
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Places that catalyse human skills
For quiet work, collaborative work, reading,
thinking, resting, events, learning,
podcasting, creation ...
For HUMAN WORK
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Data from Unispace - Workplace 2020New Work = Activity Based Working
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Demand is changing because of technology
Supply will follow
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“Flexible working will be the defining characteristic of the future workplace. ...among organisations with headcount
of 6,000+ ... up from 10% today to 66% in 2018”
Google, Workplace 2020 - Published 2015
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“56% of Asia’s top 200 occupiers are already using flexible workplaces in some capacity, and 91% are considering using
them”
MingTiandi March 1st, 2018
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We’ve had the What,
and the So What,
Here’s the Now What?
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The Real Estate industryIs no longer
about Real Estate*
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Businesses don’t want an office, they want a productive workforce
“You will get all you want in life, if you help enough other people get what they want.”
Zig Ziglar
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So how are we doing?
According to the Leesman Index not so well:
Only 57% say their workplace enables them to be productive
Average desk utilisation? circa 40%
A double #Fail
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So, What does #Success Require?
Eight Factors:
Organisational, Financial, Cultural
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#Success Factor No 1
Are you a Chicken or a Pig?
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#Success Factor No 2
From Rent Collector to Service Provider
New ‘Customer’, new ‘Competitor’
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#Success Factor No 3
New models for Valuation
.. from a Bond to a Business?
Income, not Rent
Flexibility, Productivity, Wellness, Sustainability
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#Success Factor No 4
Human + Machine Wins
Exponential technology
requires
Exponential humanity
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“It is in Apple's DNA that technology alone is not enough—it's technology married with liberal arts, married with the humanities, that yields us the results that make our heart
sing.” - 2 March 2011
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Deep Blue to Deep ThinkingThe ‘Fix’ = Man + Machine
“weak human + machine + better process was superior to a strong computer alone and, more remarkable, superior to a strong human + machine + inferior process.”
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Leonardo
no distinction between
Science & Art
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1518
A Human could know
everything
2018
A Human + Machine
still can
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#Success Factor No 5
Embracing multi-modal occupation
Long term office, short term office, co-working / Flex space, ‘Third’
space (coffee shop, lobbies, libraries etc), Client space and home
Where do you fit in?
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#Success Factor No 5
Embracing ecosystems & networks
Think CAC & LTV
Think Amazon Prime or BMW Access
You’re not selling a Product, you’re delivering a Service
Own the relationship - ‘How can we help?’
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#Success Factor No 6
Brand building - from B2B to B2B2C
UX = Brand & Brand = Value
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#Success Factor No 6
Brand building - Google Trends
Regus vs WeWork
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#Success Factor No 7
Property Management: From Zero to Hero
Who creates the User Experience?
New skills, New people, New mindset
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#Success Factor No 7
Becoming a Hero = Human + Machine in action.....
❖ Real Estate Expert
❖ Engineer
❖ IoT Specialist
❖ Data Scientist
❖ Hospitality expert
= Creator & Curator of the UX
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#Success Factor No 7
All built on real-time data .....
● About your Building
Lighting, Noise, Temperature, Air Quality & Ventilation
● About its Use
How is your space being used? - in precise detail
● About your Customers
What are their ‘Jobs to be done’? What are their wants, needs,
desires?
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#Success Factor No 7
The UX is only ever ‘a work in progress’
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#Success Factor No 8
The Office as iPhone
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#Success Factor No 8
The Office as iPhone
18 / 82
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© Antony Slumbers
#Success Factor No 8
The Office as iPhone
❖ ‘Old’ work morphs to ‘New’ work
❖ ‘New’ work makes the workplace more important
❖ But more complicated. Making it productive is HARD
❖ Sub 10,000 sq ft who has the skills?
❖ ‘I don’t want an office, I want a productive workforce!’
❖ #WorkplaceAsAService to the rescue ....
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Conclusion: The Future is ....
❖ AI & Technology are fundamentally changing demand
❖ Structured, repeatable, predictable WILL be automated
❖ You cannot be a ‘fast follower’ with AI
❖ Flexible is THE word of the future
❖ The value chain is being reconfigured - real estate no longer
about real estate. From product to service
❖ Industry = Real estate + data + technology + hospitality +
Workplace
❖ UX = Brand & Brand = Value
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© Antony Slumbers
White Collars or Servers?
#Humans-AND-Machines
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© Antony Slumbers
Thank YouI am Antony SlumbersOnline CRE software and products since 1995
You can find me at @antonyslumbersBlog and more... antonyslumbers.com
Real Estate | Technology | Innovation
#SpaceAsAService ‘evangelist’ since 2014
2018: Co-founder of PropAI - www.propai.co.uk