1
Key Priorities
Root Causes Actions Action By
Start
Date
Target Completion Date
Remarks
Guest room condition
Room maintenance program not detailed enough
1) Continue the IFIX program ( targeted to be in stage 2 by Q1 ,2011)
2) Kids’ suite upgrade (kid amenities; toy; kid’s bathrobe; new cartoon wall paper ;cartoon curtain; new kids bed sheet; kids sandals; ;Tables/Chairs; DVD & story books and etc )
3) TV channels tuning to improve clarity of channels.
QCI/Maint.
HSK
Maint.
1 Jan
1 Mar
1 Mar
As per TQM
project schedule
15 Mar
31 Mar
See attached.
HIM: 2010, Q4 GSTS Action PlanningMaintenance of guest room (0.8)
2
Kid’s Room before setup
3
Kid’s Room After Setup
New day curtain
New set table for kids
New set bed sheet
Reading book for kidsStationary set for kids
4
Shampoo& body gel
toys for kids in bathroom
Dental kit toothpaste for kids
Bathrobe for kids
Slippers for kids
Games for kids
DVD movie for kids