Download - HKZ-ISO certification in Dutch Healthcare and Welfare Matra Pre-accession project October 11, 2004
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HKZ-ISO certification in Dutch Healthcare and Welfare
Matra Pre-accession projectOctober 11, 2004
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Content of the presentation
• Characteristics of HKZ• The Harmonisation Model• What is HKZ-ISO certification?• Plan Do Check Act• The results of certification• International efforts
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Characteristics of HKZ
• harmonises quality review in healthcare and welfare • involves three main parties (clients, care-institutions
and insurers) in norm development• translates ISO 9001 to Dutch care practise • produces schemes for certification purposes • brings parties to agreement on quality standards • stimulates implementation of quality management
systems• acknowledged by the Dutch Board of Accreditation• substantially financed by the government
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HKZ-ISO certification
• All parties involved in norm development
• Certification by independent certification bodies
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The extent of certification
• 420 certificates ( 2003: 309, 2002: 191)
• Schemes available for 17 sectors
• Schemes under construction for 7 sectors
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HKZ-certificatie in figures
0
50
100
150
200
250
300
350
400
450
1999 2000 2001 2002 2003
certificatesawardedsituation on Dec 31
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What is a certification scheme?
• Norm document
• Sectorspecific
• To be used for (external) evaluation of quality management systems
• Compatible with ISO 9001:2000
• Based on one model (harmonisation)
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The Harmonisation model
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Multiple use of the HKZ schemes
• For internal evaluation on an organizational level
• By branch organizations (membershipdemands)
• For certification executed by external bodies
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How is ISO 9001 implemented in HKZ?
Example: ISO requirement 5.2 (customer focus)In HKZ schemes standardized as follows:
1.Providing a client with information2.Care and service agreement3.Care or supervision plans4.Coordination of the care and service5.Evaluation both in the primary process and on an
organisational level6.External communication
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Significance for prevention of adverse events
Certified quality management systems must include procedures for:
• Identifying, analysing and evaluating risks• Identifying, documenting and analysing errors,
injuries and nonconformities• Corrective action and prevention• Reporting incidents
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HKZ-ISO:
a guarantee for a basic level of quality and continual improvement in the organization
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PLAN
DOCHECK
ACT
HKZ includes the complete
PDCA Cycle
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Certification steps
Decision for certification
Gap analysis
Fill Gap
Training
Internal Audit
Assessment Audit
Solve non-compliances
Certification Audit
Implement
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It’s the result that counts!
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The results of certification
• Improvement of work processes and communication
• Fewer failures, quicker and more structural solutions to problems
• Organisation policy becomes clear to the workers and is better documented
• Increased quality consciousness of employees• Financiers and inspectorate value the
certificate
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HKZ’s international efforts
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The European CEN task force
Aiming at: a document for implementation of ISO 9001 in healthcare
will not replace HKZ-ISO certification, because:• Sector specific approach of HKZ is a proven
success• Making concessions in favour of European
consensus would be a waste of the achieved level of quality management in the Netherlands
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Summary
• HKZ model certification schemes
• A proven Dutch success
• Plan – Do – Check – Act = continual improvement
• HKZ model CEN project
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HKZ: quality in motion
www.hkz.nl