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How long has it been since you didn’t know anything about
your area of expertise?
Do you like feeling dumb?
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APWA MPAC
Translating from Techno-Geek to People Speak
What language was that again?
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Huh? What was that again?
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As Public Works folks, who are we trying to communicate with?
General public
Ratepayers
Elected officials
Media
Planners
Special interest groups
What happens without clear communication?
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City of Ecotopia – Briefing Template
SWMP update required to comply with NPDES MS4 permit Problem
Volume and velocity of creek runoff during 25 year storm events Potential solutions
LID GSI Street sweeping TESC measures for construction
Issues TMDLs GIS database and mapping Community acceptance of SWMP Rate analysis
Questions?
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A rose is a rose is a rose?
Terminology
People
How are you similar/dissimilar with your neighbors (Cities? County? Ecology? Utilities?)
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How do we change the outcome?
Know your audience
Target key messages
What do they need to know?
What do you need from them?
What will they care about?
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Telling the story
Focus the messaging
Target your audience
Clarify your points
Rethink your language
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Telling the story
Is not
…dumbing it down
…technically inaccurate or incomplete
…twisting or spinning
It is
…adaptation with consistent language, definitions and translation
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Retell the storyCity of Ecotopia
– Stormwater Management Plan Update• Problem• Potential solutions• Questions
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Graphics and figures
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Map with simple and clear legend
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Informational graphics
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City of Ecotopia – Briefing Template
SWMP update required to comply with NPDES MS4 permit Problem
Volume and velocity of creek runoff during 25 year storm events Potential solutions
LID GSI Street sweeping TESC measures for construction
Issues TMDLs GIS database and mapping Community acceptance of SWMP Rate analysis
Questions?
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PowerPoint
– 5/5 • Five words per line• Five lines
– 10/20/30• 10 slides• 20 minutes• 30 pt font or larger
– Graphics support message
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Three key points
WHO? Consider your audience
WHAT? Consider your message and language
NEED? What do they need and what do you need?
By the way, what he meant to say was….
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American Public Works AssociationManagement and Public Administration
Committee (APWA – MPAC)
http://www.apwa-wa.org/committee