Download - How to Be Award Winning
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Part 1: Tell a Great Story
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The key is to tell a Story.Leading analyst firms agree that the core component of an award winner is to tell a compelling story.
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The best stories are memorable, they have DRAMA!
Ssssuspense… Comedy... a good SCARE!!!!!
#1: THINK about your favorite story.
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#2: The story must begin with challenges
“I am crew member 254. I stare into the dusk, with little hope. All around me is emptiness. Every sound I hear reminds me that I have to get out before dark. I have to reach civilization before the next herd of savages picks up on my scent…”
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#3: Your audience must be able to visualize themselves in your story.
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#4: In the next portion, share your approach to solve the problem
“There was little time. As we reached 39,000 feet, I made a decision. This is where it ends. I clenched my sweating palms, opened my eyes, and agreed that the best solution to overcome my fear was to remain calm.”
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#5: KEEP IN MIND: YOUR STORY SHOULD HAVE
GOOD RYTHYM.
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#6: Your story should always have a great ending…BUT…
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Tip: The conclusion should not be that you reached nirvana, but that something significant happened,
AND there is still work to be done.
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#8: When you tell the story..
DO NOT save the drama for your mama.
Please do tell.
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Read the full blog post about what it takes to be award-winning: “Award-Winning” www.nohold.com
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For information about noHold, visit: www.nohold.com
To learn more about awards in the eServices, eSupport, Customer Relationship Management (CRM), and Customer
Service Industries, here are some great resources: Technology Services Industry Association (TSIA)
Gartner CRM Excellence Awards J.D. Power and Associates
All other product and service names are the property of their respective owner. Images courtesy of Microsoft ®PowerPoint