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How to Do, Delegate & Ditch
with Confidence
Webinar 19th May 2015with Sheryl Andrews
‘The Strength & Solution Detective’
Welcome
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Do, Delegate & Ditch with ConfidenceSet Up
•Can you hear me okay? •Confirm you can hear me by putting a comment in the box please. •Say whereabouts you are? •What you would like to have happen on this webinar?
•What I need from you to work at my best with you today?
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Do more of what you love & ditch the critic who says you
can’t
Can’t see the woods for the trees
Do you feel like you are hitting your
head against a brick wall?
Want to please everyone?
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You will leave with:
•Understanding of why you are not always heard and understood and why sometimes you don’t listen to yourself.
•A comprehensive communication tool kit to gain clarity of what you want and how to train others to listen.
•Opportunity to join a community dedicated to learning how to collaborate and bring the best out of each other
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Who is this webinar for?
For busy people who want to do well in business and want to return home to their family with head space to listen, engage and support those that matter to them.
It is for you if you are sick and tired of saying you are going to do something that you never get round to doing and you want to know why and how to change that behaviour.
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Leave with:
Understanding of yourself
Know how to make decisions with confidence
Plan for success
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Agenda• Introductions – What do you want to know?• Set Up Activities – How you hear? • About Step by Step Listening Retreats• New Event • 3 Coaching Activities• Next Steps - What would you like to have happen
next?
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IntroductionWhat do you want to
know?
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Sheryl Andrews Married to Mark for 10 years –
second marriage
Mum to Liam and Paige
Hate People Being
Stuck or Limited
Certified Clean Language Facilitator
The Strength & Solution Detective
A strong need for things to be fair, and everyone to be heard and understood
5 children between us
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Clarity
Confidence
Change
Introduction What we do?
Clean LanguageDeveloped by David Grove in the 1980’s
Metaphors Non-judgemental
Non-Assumptive
Space Matters
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Introduction
How we do it?
Feedback
Clarity, Confidenc
e & Celebrate
Set up
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Decision Making
IntroductionHow we do it?
Planning Time
Do Delegate or Ditch
Work Learn
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Introduction
How we do it?
Feedback Listening Skills
Questioning skills
Motivate, Manage Or
Mentor
Work with others
Learn with
others
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Space Matters •Are you in the right space?• Are you at the right height? •Are you facing in the right direction?•Are you at the right angle?
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Set up
•When learning is at it’s best that’s like what?
•For learning to be like that, you need to be like what?
•Is there any other kind of resource or support you need to learn at your best on this webinar now?
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•See•Hear•Smell•Touch•Taste
5 Senses
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How you process time
Early Late
On Time
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Solution Focused Questions
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Clarity Solution Focused Questions What would you like to have
happen?
At it’s best it’s like what? What is
working?
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Clarity Clarity Questions
Then what happens?
What happens just
before?
Anything Else
About…?
What Kind of …is that…?
How do you know ….?
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Clarity Power of Metaphor
That’s like what?
Where is…? Where does….
Come from?
Does …have a shape or
size?
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Drama Triangle Persecutor
Rescuer
Victim
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Power of Pronouns We
I You
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What Does A Strength & Solution
Detective Do?1. Ask Solution & Strength Focused
Questions 2. Recognise the drama & help you step out
of it3. Give evidence based feedback4. Catch people doing things right5. Collaborate & celebrate
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Step By Step Listening Retreats
Clarity Confidence and CelebrateKnow what you want and develop strategies to make it happen
Do, Delegate or DitchDevelop your time management, decision making and planning skills
Motivate, Manage or Mentor – 8 weeks Develop your listening, questioning and feedback skills
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Who Are The Retreats
For ? Coaches- Trainers – Consultants –
Managers – Parents - Teachers Students - Business Owners - Team Leaders - Business Partners – and Life Partners.
Individuals that want to be the best they can be and want to be able to work at their best with others.
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Who Do I attract?
Individuals juggling family and business relationships who want to be more effective at identifying their strengths so they can make more money in less time working with people they like.
People who are sick of their own story and want the next chapter to be the better than the last.
People who are ready to learn new skills & take action
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Safe To Speak Live Event
2nd June 2015 - 10am to 4pm Hayling Island - £147Early Bird Discount
£97 Book by 26th May 2015
http://www.stepbysteplistening.com/events/safe-to-speak-live-event/
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Set Yourself Up For Success
1. Know how you learn & work at your best
2. Be mindful of space and what works for you
3. Develop your 5 senses 4. Learn how you process time 5. Stay out of drama 6. Own your opinions
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Coaching Activity 1Clarity
What would you like to have happen?
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Coaching Activity 2Set up
When ‘xyz’ is just the way you would like it to be, that’s like what? For ‘xyz’ to be like that, you need to be like what? What kind of resource or support do you need?
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Coaching Activity 3Feedback
What is working? How do you know it is working? What do you hear and see that tells you it is working?
What is not working? How do you know?
What needs to happen for it to work better?
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Recognise Learning
What do you know now?
What difference does knowing that make? If any?
What would you like to have happen next?
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Next Steps 1. Join us in a group 2. Book a clarity session 3. Attend Safe to Speak 4. Book a retreat
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Let’s Keep In Touch Please do come find me:Linked in https://uk.linkedin.com/in/sherylandrewsFacebookhttps://www.facebook.com/stepbysteplistening?
fref=tsTwitter https://twitter.com/sbslisteningPlease send a personal message if connecting on Linked in – thank you
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Acknowledgements • David Grove - Clean Language • Caitlin Walker – Systemic Modelling• Marian Way, Penny Tomkins and James
Lawley – Symbollic Modelling• Byron Katie – Loving What is • Everyone I have annoyed or frustrated and
loves me despite it and or gave me feedback with my best interest at heart.