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Hold on a sec…
So you are planning to
implement a new system?
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Ask yourself…
Consider some end user
adoption tips from our feline
friends …
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Will this make life easier or harder for them? If it’s
harder – expect (and plan for) some resistance.
How busy are users already?
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Are good video tutorials & training materials available
from the vendor?
How hard will it be for end users
to learn to use the new system?
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Are training materials suitable
for beginners?
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If you plan to run in-house
training, how will you cater for
off-site and shift workers?
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Don’t just train users how to use
the system, explain when and
why to use it.
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Can they cross the line and play nicely?
Who makes the final decision in a dead lock?
Who owns the system?
Will various business units need
to work together to implement
the system?
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How will you communicate and
support users during
their journey
through the
stages of
technology
change?
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Don’t wait until just before launch to ambush staff
Communicate early and often..
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Plan how to
communicate
with mobile
users.
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What level of end user adoption
do you need for an appropriate
ROI?
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How will you manage users
who fail to adopt the new
system?
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Persuasive user
adoption
communication
and low risk
trials make a
difference…
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… and can turn
some laggards
into converts.
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Images from http://icanhas.cheezburger.com/
For more end user adoption tips check out:
http://www.snapcomms.com/solutions/user-adoption-communication.aspx