Download - How to Measure and Improve Employee Engagement - A Qualtrics Case Study with Sanford Health
04/10/2023
1 ©2013 Qualtrics – Company Confidential
How to Measure and Improve Employee Engagement A Qualtrics Case Study with Sanford Health
Wednesday, January 22, 2014
04/10/2023
2 ©2013 Qualtrics – Company Confidential
Scott Schaefer
Enterprise Director of Human Capital Strategy
Mike Maughan
Employee Insight Product Marketing
04/10/2023
3 ©2013 Qualtrics – Company Confidential
If the answer is known, Google it. If the answer is unknown, Qualtrics it.
Google’s mission is to organize the world’s information and make it universally accessible and useful.
Qualtrics’ mission is to make it easy to gather, analyze, and understand the world’s customer, market and employee insights.
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Who is Qualtrics?The Global Leader in Enterprise Survey Technology
Leader in Enterprise Customers
Leader in Growth and Innovation
Leader in Colleges and Universities
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Leading Institutions Choose Qualtrics Employee Insights
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Top 5 Ways to Use Qualtrics to Gather Employee Insights
1. Employee Engagement Surveys
2. 360-degree Employee Assessments
3. Employee Satisfaction
4. Employee Feedback
5. Exit Interviews
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Employee Engagement Surveys and360-degree Employee Reviews
Employee Engagement Surveys show you how to improve
organizationally.
360-degree Employee Reviews show you how to improve
individually.
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What is Employee Engagement?
Bersin, Employee Engagement August 2012
Definitions differ, but the majority ofengagement measures include:
• Career advancement• Goal setting and feedback• Job satisfaction and fit• Leadership• Recognition / non-monetary rewards• Teamwork and cooperation• Training and development opportunities
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How Engaged are Employees?
If your company were a 10-person bicycle, statistically speaking:• 3 employees are peddling with all their hearts• 5 are just along for the ride, pretending to pedal• 2 are slamming on the brakes
According to Gallup’s 2013 State of the American Workplace only 30% of employees are engaged in their work.
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Diagnosing Disengagement: Stop the Infection From Spreading
• Actively disengaged employees cost the US economy ½ a trillion dollars per year
• They are more likely to:• Steal from their employers• Negatively influence co-workers• Drive customers away
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Why Organizations Care About Employee Engagement
Bersin, Employee Engagement August 2012
Engagement Drives:• Quality• Revenue• Customer Service• Retention• Productivity
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Make Insight a Competitive Advantage
How do your employee engagement levels tie to customer satisfaction? What does that connection mean to the bottom line?
With a unified insight platform, Qualtrics makes it easy to find out.
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Best Buy has identified that a 0.1% increase in employee engagement leads to an over $100,000 increase in a store’s annual operating income
Sanford Health measured a 3x increase in patient satisfaction in high engagement vs. low engagement hospitals and clinics
Harvard Business Review, Competing on Talent Analytics
Business Impact ofEmployee Engagement
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Employee Engagement:Technology is Making it Easier
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• Headquartered in Sioux Falls, SD• Largest, rural not-for-profit health care
system in the nation • 39 hospitals, 140 clinics, 1,360 physicians
and 26,000 employees• Gifts from Denny Sanford total nearly $700
million and make possible several initiatives include establishing global children’s clinics, research centers and finding cures for type-1 diabetes and breast cancer.
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ChallengesCreated static
manager reports Significant time delays to receive
survey data
Suffered from survey fatigue
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• Aligned 3 different regional surveys into a single enterprise survey
• Became independent of any external vendor timelines
• Implemented sophisticated question types and statistical analyses, yet end-user experience remained simple, action-oriented, and dynamic
Solution
We were able to move from generalities to actionable behaviors.
“
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Results• Saved $500K per year over hiring an external
vendor• Cut the time from survey creation to result
delivery by 6 months• 50% increase in overall volume of research they
could perform• Created unique dashboards for 1,000 managers
updated in real-time, allowing managers to segment, drill down, and roll-up data
• Dashboard utilizes statistical analyses for reporting action-planning data
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Features• Overall Engagement: Item-level
response information• Compare across regions, leaders,
departments• Segment and filter results
dynamically• Make sense of open-ended
comments by using text filters and word clouds
• All employees can view overall engagement ratings
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Dashboard Filter
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Hierarchical Reporting
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Engagement Drivers
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Qualtrics Employee EngagementEmployee Surveys Made Simple
With Qualtrics Employee Engagement, you get:1. Real-time results2. Sophisticated hierarchical reporting3. Individualized, custom dashboards4. Flexible form creation
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Qualtrics Insight Summit
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Questions?
©2013 Qualtrics – Company Confidential
Scott Schaefer
Mike Maughan