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How to reset my password
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How to register with ID Self Service
Step 1
Locate the Internet Explorer link.
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How to register with ID Self Service
Step 2
Double-click Internet Explorer link.
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How to reset my password
Step 2
Click in the field.
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How to reset my password
Step 3
Enter the desired information into
the field.
Enter "https://idselfservice.capitaland.
com".
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How to reset my password
Step 4
Press [Enter].
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How to reset my password
Step 5
Click the Domain: list.
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How to reset my password
Step 6
Click on the Domain: that you belongs
to.
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How to reset my password
Step 7
Click in the User name: field.
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How to reset my password
Step 8
Enter the desired information into
the User name: field. Enter your domain
user id.
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How to reset my password
Step 9
Click in the Enter the characters you
see on the picture: field.
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How to reset my password
Step 10
Enter the desired information into
the Enter the characters you see on
the picture: field. In this example:
Enter "er2dz“.
Note: The purpose of entering these characters is to ensure that the response is manually keyed in by a user. This will prevent computers controlled by hackers from automatically attempting to compromise user’s account/password.
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How to reset my password
Step 11
Click the OK object.
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How to reset my password
Step 12
Click the Forgot My Password link.
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How to reset my password
Step 13
Click in the Answer: field.
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How to reset my password
Step 14
Enter the desired information into
the Answer: field. Enter the correct
answer to the question.
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How to reset my password
Step 15
Click in the Confirm answer: field.
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How to reset my password
Step 16
Enter the desired information into
the Confirm answer: field. Enter the
same answer as in Step 14.
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How to reset my password
Step 17
Click in the Answer: field.
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How to reset my password
Step 18
Enter the desired information into
the Answer: field. Enter the correct
answer to the question.
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How to reset my password
Step 19
Click in the Confirm answer: field.
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How to reset my password
Step 20
Enter the desired information into
the Confirm answer: field. Enter the
same answer as in Step 18.
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How to reset my password
Step 21
Click the Next button.
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How to reset my password
Step 22
Click in the New password: field.
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How to reset my password
Step 23
Enter the desired information into
the New password: field. Enter the new
password of your choice.
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How to reset my password
Step 24
Click in the Confirm new
password: field.
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How to reset my password
Step 25
Enter the desired information into
the Confirm new password: field.
Enter the same password as in Step 23.
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How to reset my password
Step 26
Click the Finish button.
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How to reset my password
Step 27
You should see “Your password has
been successfully reset.”
Click the Close this window to exit
CapitaLand ID Self Service link.
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How to reset my password
Step 28
Click the Yes button.
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How to reset my password
Step 29
End of Procedure.