HS450 Unit 4HS450 Unit 4
Process Theories of Process Theories of MotivationMotivation
Kathy Lantz, MSHCA, MBAKathy Lantz, MSHCA, MBA
Learning OutcomesLearning Outcomes
• The various components of Expectancy The various components of Expectancy Theory and how they impact an Theory and how they impact an individual’s level of motivationindividual’s level of motivation
• Equity Theory and the methods to resolve Equity Theory and the methods to resolve inequity tensioninequity tension
• The significance of the Satisfaction-The significance of the Satisfaction-Performance TheoryPerformance Theory
• Goal-setting Theory and the steps Goal-setting Theory and the steps necessary for successful implementation necessary for successful implementation
Expectancy TheoryExpectancy Theory
Discuss the various components of Discuss the various components of
Expectancy TheoryExpectancy Theory
Newsom’s Nine CsNewsom’s Nine Cs
Explain Newsom’s Nine CsExplain Newsom’s Nine Cs
ChallengeChallengeCriteriaCriteria
CompensationCompensationCapabilityCapabilityConfidentConfidentCredibilityCredibility
ConsistencyConsistencyCostCost
Communication Communication
Equity TheoryEquity Theory
Discuss the two components of Equity Discuss the two components of Equity Theory.Theory.
InputsInputs
OutputsOutputs
Inequity ResolutionInequity Resolution
Explain the methods of inequity Explain the methods of inequity resolution.resolution.
Altering InputsAltering Inputs
Altering OutcomesAltering Outcomes
Cognitively Distorting Inputs or OutcomesCognitively Distorting Inputs or Outcomes
Leaving the FieldLeaving the Field
Distorting the Inputs or Outcomes of Distorting the Inputs or Outcomes of Comparison OtherComparison Other
Changing the Comparison OtherChanging the Comparison Other
Satisfactory-Performance Satisfactory-Performance TheoryTheory
Discuss the significance of Discuss the significance of Satisfaction-Performance Theory.Satisfaction-Performance Theory.
Goal-setting TheoryGoal-setting Theory
Discuss the three components of Goal-Discuss the three components of Goal-setting Theory.setting Theory.
Setting the goalSetting the goalObtaining goal commitmentObtaining goal commitmentProviding support elementsProviding support elements
Reinforcement TheoryReinforcement Theory
Explain why we include Explain why we include Reinforcement Theory in motivation Reinforcement Theory in motivation
discussions.discussions.
Employee BehaviorEmployee Behavior
Discuss the types of reinforcements Discuss the types of reinforcements available to managers for changing an available to managers for changing an
employee’s behavior.employee’s behavior.
Positive reinforcementPositive reinforcement
Negative reinforcementNegative reinforcement
PunishmentPunishment
ExtinctionExtinction
Reinforcement SchedulesReinforcement Schedules
Discuss the various reinforcement Discuss the various reinforcement schedules and why their timing and schedules and why their timing and
frequency is important.frequency is important.
ContinuousContinuous
Fixed intervalFixed interval
Variable intervalVariable interval
Fixed rationFixed ration
Variable rationVariable ration
SummarySummary
• Motivation theories help healthcare Motivation theories help healthcare managers predict employees managers predict employees behaviorbehavior
• Managers can effectively influence Managers can effectively influence that behavior, achieving that behavior, achieving organizational success through organizational success through increase job satisfaction.increase job satisfaction.
