The Learning Experience in Hybrid & Virtual Classrooms EnvironmentsHugh McCullen May 19-21, 2014
Let’s talk about the Learning Experience…
But first,
who is MicroTek ?
&
why are we discussing this topic today
at TICE?
In the last 20 years, MicroTek has delivered training to more than one million students in over 800 locations around the world.
MicroTek specializes in the delivery oftechnical training with on-site & virtual support
Owns & operates 11 facilitiesin Tier 1 cities across
North America
Serves 600 clients
& trains
250,000students per year
Hosts over 35,000 training
days per year
Access to 3,000 additional
training sites worldwide
Let’s talk about the Learning Experience…
What is the Learning Experience?
Let’s talk about the Learning Experience…
How do YOU manage the Learning Experience?
Let’s talk about the Learning Experience…
Is the Learning Experience Complex to Manage?
The Learning ExperienceWhy is it more complex to manage today?
The Learning Experience is more complex to manage today, Because:
?
The Learning ExperienceWhy s it more complex to manage today?
The Learning Experience is more complex to manage today, Because:
Onsite & remote site learners require Instructional Equality
Traditional Classroom vs. Virtual ClassroomCan they be successfully combined into a hybrid model?
?
Any Device
Any Location
Any Modality
Any Network
Contact Driven
Right People Right Information Right Time & Location
Relevant, Instant Access
Visual: Human Element
Contextual Analytics
Any Source, Any Format
Filtered, Prioritized
Portable, Accessible
Enhanced training that eliminates device and media dependencies and enables users to collaborate using their own set of tools in both traditional classrooms & remote locations to harness the collective intelligence of all users to drive innovation
F2F, Virtual or both
Circumstance Appropriate
Work Assignment Driven
Workflow Integrated
The Ideal Learning Experience = Equal Collaboration
HYBRID = The Physical Classroom, Desktop and Mobile-enabled
classroom integrated & managed increase impact for learning
opportunities
Web Meeting
Virtual
Lab
Access
Physical class room-basedRemote
Desktop
Today
Traditional Model
Web Meeting
Legacy room-based
Virtual Lab Access
RemoteDesktop &
mobile
Expanded Access, More Personalized, More Mobile
© 2012 Avaya Inc. All rights reserved.
12
Blended Model
Physical classRoom-based
The Learning Experience can be a success or failure with the utilization of Blended learning.
Blended learning is taking the most effective parts of face-to-face and online learning into one experience.
Face to
Face Learning
Online
Learnin
g
Blended Learning
What form of training makes sense for your organization?
Physical Classroom› Pro’s
• Dedicated attention of the learner
• Class is outfitted with controlled technical specs per learner
• Onsite technical support• Creates team networking
› Con’s• Turnaround time for work
issues is delayed• Increased costs in time and
travel
Online Classroom› Pro’s
• Flexible locations• Savings on travel costs and
commute time• Able to multi-task
› Con’s• Easily distracted by outside
elements (work calls, emails, etc.)• Remote Stable Network
Connections• Challenge to hold learner
accountable for training material
Has Blended Training been considered?
The Audience for Blended Learning in a Hybrid Classroom requires?
The Hybrid Classroom Requirements: › Understand the application for training, needs & measurements
› Minimal classroom intrusion, maximum student inclusion
› Creation and maintenance of learner equality
› Minimal instructor learning curve, with maximum ability to teach
› Proactive pre, during and post and tech training support
› Flexibility to provide modular content (Just in time, Just Enough, Just for Me)
› Scalable, easily deployable (client demand), fast adoption
› Security: Protect your I.P. in the physical and virtual classrooms
› A consensus measurement from all students and instructors that the Hybrid medium, either physical or virtual enhanced the learning experience
What are the Hybrid requirement needs for the Learner Experience?
• Create an environment conducive for learning
• Information Access Utilization
• Clear Communications
• Collaboration for questions
The outcome of creating and managing the learning experience in a hybrid evironment requires:
› Managing the training outcome by carefully executing on logistic deliverables
› Supporting the transfer of knowledge to a variety of training initiatives:• Employee • Customer• Performance • Technical • Soft skills • Project rollout
› Preparing, managing, evaluating, adjusting the support for the delivery model
› Working with an experienced partner
Successfully managed, Blended Learning Positively Impacts KPI’s
Blended Learning Models for Corporate training programsare being recognized for theirability to positively impactKey Performance Indicators: KPI
Final Check List Steps to Managing the Hybrid learning experience foreffectiveness
Understand your AudienceCreate the ExperienceManage the ExperienceControl the OutcomeManage Results and Best
PracticesRepeat
The MicroTek Blended Training Experience
Blended Learning Best Practices in the Hybrid Classroom:
› Provide a single point of contact for all training logistics and product needs
› Offer both administration and technical support
› Provide a flexible business model, scale up or down based on employee / customer / business needs
› Utilize Variable cost with no fixed investment
› Train-the-trainer in Best Blended Practices
› Have equal access to Cloud Virtual Lab and Digital Content Capabilities available for on site and remote site
› Single sign on and management of ILT and Lab events
› Equal Technology support for onsite and remote students
Our learning experience mission:
Transition from teacher-centered to student-centered learning
Drive Higher probability outcomes for increased achievement
Managed training execution from planning to delivery
Partner with MicroTek as your training experience provider
› Best-in-class training solutions
› Hands-on administrative and technical support
› Scalable usage options
› One point of contact for all your training needs
Let’s talk about the Learning Experience…
Thank You!Contact information:
Hugh McCullen
630-719-0260