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Acknowledgement
We are grateful to almighty Allah, the most benevolent, and the most
merciful for enabling us to accomplish this task successfully.
We feel much obliged to our parents, whose prayers and good wishes
have enabled us to reach this stage.
We are thankful to our teacher, for his help, advice, and guidance
during studies as well as in this project.
We are also thankful to all other people who contributed their time to
complete our projects.
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Sr.No Table of Contents
Pages
Introduction
3-7
Job Analysis
7-20
Recruitment and
Selection 21-27
Employee Orientation
28-30
Performance Appraisal
30-32
Employee Reward
33-34
References
35
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3. Laptop RAM 11.
SATA to USB Cable
4. Laptop hard disk 12. Display
Adapters
5. Laptop DVD-RW 13. LCD
Screens
6. BAGS for laptops 14.
Power Supply
7. Wireless Mouse 15.
Motherboards
8. USB key Board 16. Processors
Reconditioned Laptops
In this activity we will brought the lots of used and out of order laptops from
different cities and abroad (china), we will sell them after repairing which can
be repaired in view of cost incurred on them. For example: if we brought the
lot of mix laptops and by analysis we found that the VGA problem is very
normal in these laptops so we just change its VGA and clean it and give onemonth after sale free service to attract the customers.
Laptop Repairing Facility
In this activity we will repair the laptops to increase our services to laptop
customers.
Competitors
As far as competitors are concerned we are about to start this business from
Gujranwala so here we have following competitors:
1. Brain Tech Computers
2. Al-Aziz Computers
3. Stallion Computers
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All these are indirect competitors because none of them are providing laptop
accessories. For opening a new business regarding Laptops we have a
gigantic competition but providing laptop accessories is a competitiveadvantage for us.
Strengths and Weaknesses of Launching LEARs
Strengths of LEARs
First business that is providing laptop accessories in Gujranwala.
Reconditioned laptops with 1 month of free service.
Empowering people with innovative laptops.
Skillful employees.
Home service maintenance.
Weaknesses of LEARs
Cost Challenges like Transportation Cost.
Our competitors can also start laptop accessories business and can
give us really hard time in competition but for this purpose they willneed more capital.
Hiring skillful employees
Appraisal approach is not aligned with our strategy.
We will focus on delivering the best services by planning according to theenvironment thereby remaining politically neutral and creating strategies thatare in accordance with the economical situations of the country and in no wayviolate the social values of our society and make full use of the technologyavailable to us in order to make the best of our strengths while overcoming our
weaknesses and exploiting the opportunities as well as avoiding the threats.
Mission Statement
We are the first in the laptop industry that provide laptop accessories,
reconditioned laptops and laptop repairing facility under one roof
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Corporate mantra
Laptop solutions under one roof
Vision
Our vision is to become the leading wholesaler and retailer in the market of
computer accessories by promoting a culture of happiness
Core Value
Core values provide the framework of actions and decisions, our core values are
Efficient and Productive Culture
Open world for customers
Creative and innovative
Serving our customers
Keep update customers with IT invention and innovations
Determination with work
Promoting Culture of happiness
Equal opportunity framework
Becoming productive and contributive member of society
Providing the best there is and best there was and best ever will be.
HR Strategic Goals
Human resource plays a crucial role in overall composition of LEARs. This part works
just like fuel in engine so for that purpose we have following HR strategic objectives.
1. Achieve higher customer Value.
2. Recruiting skillful employees.
3. Promoting growth of employees.
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4. Attracting qualified employees by providing fair compensation.
5. Implement excellence-focus culture.
6. Focus on continuous improvement.
7. To provide equal opportunities framework for all employees.
Logo
Our logo is
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L E A R sSo l u
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Organizational Hierarchy
Job Analysis
According to our analysis we have found that at the start f our business we
need following persons
1. CEO (Chief Executive office)
2. Finance Manager
3. Marketing Manager
4. Human Resource Manager
5. Information Technology Manager
And here are their job descriptions and job specifications which were given
by us for better performance of our requirements.
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Job Description for CEO
Job Specification and Job Evaluation:
As CEO is also the owner of this business thats why there is no job specification and
job evaluation.
Planning:
Prepares and monitors strategies for ensuring long term financial feasibility ofthe organization.
Make plans for expansion of business.
Management:
Evaluates the top management of the company and has an eye on all the
employees generally and is the head of the appraisal policy and method
in theCompany.
Is the role model for setting culture of any organization?
Defines the responsibilities and authorities to the top management and lowlevel employees.
Hires and fires the employees and top management.
Community and Relationship:
Acts as a spokesperson and representative for the organization when buildingrelationships with peer organizations if needed.
Programmatic Effectiveness: Stays a breast with up to date trends related to the organizations product and
services and determine future trends likely to have impact on theorganization.
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Job Description & Specification of HUMAN
RESOURCE MANAGER
Company: LEARs (Laptop, economical, Accessories, Repairing)
Companys
Address:14D Munir Chowk near High Court, Gujranwala
Job Title: (Human Resource Manager)
Supervisor: Ahmad Daniyal (CEO) Email:[email protected]
m
Do You Supervise Other Employees?
Yes
No
If Yes, How Many?
Type of position:
Full-time
Part-time
Contractor
Hours worked: 40 / week
Starting Salary: Rs. 100 per
Hour
Responsible for handling the daily work regarding the HR department
Job analysis
Hiring and selection of employees Health and safety needs of the employees
Compensation plan
Personal planning and forecasting
Training employee
Job Specification
An MBA with minimum 3.0 CGPA with 3-4 years experience
Knowledge about this department as the benefits, working of thisdepartment
Knowledge of law and government
Good communication skills
Negotiation and conflict resolving skills
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Job Description & Specification of FINANCE
MANAGER
Company: LEARs (Laptop, economical, Accessories, Repairing)
Companys
Address:14D Munir Chowk near High Court, Gujranwala
Job Title: (Finance Manager)
Supervisor: Ahmad Daniyal (CEO) Email:[email protected]
m
Do You Supervise Other Employees?
Yes
No
If Yes, How Many?
Type of position:
Full-time
Part-time
Contractor
Hours worked: 40 / week
Starting Salary: Rs. 75 per
Hour
Developing and analyzing financial models.
Monitoring the daily financial activities.
Allocating and analyzing the budget of all departments.
Managing the cost and cash flow.
Maximizing the profit of Organization
Maintains accounting controls by preparing and recommending policies androcedures.
Job Specification
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An MBA from a recognized institute with a minimum CGPA of 3.0.
He/she must be a specialized practitioner in finance. Holds 1-2 years of working experience.
He/ She can handle the accounting and treasury issues.
He/she must have knowledge of accounting, Mathematics, Economics, Administration and
Job Description & Specification of MARKETING
MANAGER
Company: LEARs (Laptop, economical, Accessories, Repairing)
Companys
Address:14D Munir Chowk near High Court, Gujranwala
Job Title: (Marketing Manager)
Supervisor: Ahmad Daniyal (CEO) Email:[email protected]
m
Do You Supervise Other Employees?
Yes
No
If Yes, How Many?
Type of position:
Full-time
Part-time
Contractor
Intern
Hours worked: 40 / week
Starting Salary: Rs. 80 per
Hour
Manage all the marketing and advertising activities of the business.
Conducting marketing research. Analysis the research results and makes the strategy for optimization
Determine and manage the marketing budget Delivering marketing activities within agreed budget
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Company: LEARs (Laptop, economical, Accessories, Repairing)
Companys
Address:
14D Munir Chowk near High Court, Gujranwala
Job Title: (Marketing Manager)
Supervisor: Ahmad Daniyal (CEO) Email:[email protected]
m
Job Specification
He should me MBA from recognized institute.
Strong effective communicator. Highly devolved teamwork skill.
He/she should have the skill to promote the product.
Expert in internet and social media for promoting the company product.
He/She should be a creative mind with new ideas for getting maximumprofit.
Job Description & Specification of IT MANAGER
Company: LEARs (Laptop, economical, Accessories, Repairing)
Companys
Address:14D Munir Chowk near High Court, Gujranwala
Job Title: (IT Manager)
Supervisor: Ahmad Daniyal (CEO) Email:[email protected]
m
Do You Supervise Other Employees?
Yes
No
If Yes, How Many?
Type of position:
Full-time
Part-time
Contractor
Intern
Hours worked: 40 / week
Starting Salary: Rs. 55 per
Hour
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Company: LEARs (Laptop, economical, Accessories, Repairing)
Companys
Address:
14D Munir Chowk near High Court, Gujranwala
Job Title: (IT Manager)
Supervisor: Ahmad Daniyal (CEO) Email:[email protected]
m
Manage and monitor the network of organization.
Keep up-to-date organization with new innovation.
Supervising the employees in repairing and refurbished department
Handle the technical customer problems.
Maintains companys data confidential and prevent from use of Hackers.
A BSc (CS) from a recognized institute with a minimum CGPA of 3.0.
He/she must be a specialized in network and computer administration.
Holds 1 years of working experience.
Diploma in repairing the laptops.
He/she must have knowledge of laptop accessories and networking.
Job Evaluation
Job evaluation is the process to judge the importance of particular duties of a
particular job. It is essential because it tells employees which duty is more
important and essential to perform. In job evaluations of our 4 manager. We used
ranking method in which we allocate certain rank to each job duty of all five
persons.
Human Resource Manager
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Job Evaluation
Job title: HR Manager Department:
Reports to: Education:
Experience: .. Supervisory title:
..
1. Do you regularly perform the supervisory duty?
1 2 3 4 5
Almost
always
Most of the
time
Sometimes Not often Not
applicable
2. Are you responsible for the daily work done by you?
1 2 3 4 5
Almost
always
Most of the
time
Sometimes Not often Not
applicable
3. Do you ensure the accuracy of your work?
1 2 3 4 5
Almost
always
Most of the
time
Sometimes Not often Not
applicable
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4. Are you well performing the responsibility of health and safety needs of the
employees?
1 2 3 4 5
Almost
always
Most of the
time
Sometimes Not often Not
applicable
5. How efficiently you perform your training responsibilities?
1 2 3 4 5
Almost
always
Most of the
time
Sometimes Not often Not
applicable
6. How much you are successful in achieving your goals/objectives?
1 2 3 4 5
Almost
always
Most of the
time
Sometimes Not often Not
applicable
Total Score:
Marketing Manager
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Job Evaluation
Job title: Marketing Manager Department:
Reports to: Education:
Experience: .. Supervisory title:
..
1. Does he manage all the marketing and advertisement of product?
1 2 3 4 5
Almost
always
Most of the
time
Sometimes Not often Not
applicable
2. Does he deliver the all marketing activity within agreed budget?
1 2 3 4 5
Almost
always
Most of the
time
Sometimes Not often Not
applicable
3. Does he very effective on media and advertisement?
1 2 3 4 5
Almost
always
Most of the
time
Sometimes Not often Not
applicable
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4. Does he monitor the plan of marketing?
1 2 3 4 5
Almost
always
Most of the
time
Sometimes Not often Not
applicable
5. Does he conduct the research before marketing?
1 2 3 4 5
Almost
always
Most of the
time
Sometimes Not often Not
applicable
6. Does he analysis the result of research before marketing and how much effective
it?
1 2 3 4 5
Almost
always
Most of the
time
Sometimes Not often Not
applicable
Total Score:
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FINANCE Manager
Job EvaluationJob title: Finance Manager Department:
Reports to: Education:
Experience: .. Supervisory title:
..
1. Does he manage all the financial activities?
1 2 3 4 5
Almost
always
Most of the
time
Sometimes Not often Not
applicable
2. Does he allocate and manage the budget of all departments?
1 2 3 4 5
Almost
always
Most of the
time
Sometimes Not often Not
applicable
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3. Does he focusing on maximizing the profit of organization?
1 2 3 4 5
Almost
always
Most of the
time
Sometimes Not often Not
applicable
4. Does he monitor the Financial Plan of Organization?
1 2 3 4 5
Almost
always
Most of the
time
Sometimes Not often Not
applicable
5. Does he Providing Consultation regarding Financial Issue?
1 2 3 4 5
Almost
always
Most of the
time
Sometimes Not often Not
applicable
6. Does he implement accounting policies and procedures?
1 2 3 4 5
Almost
always
Most of the
time
Sometimes Not often Not
applicable
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Total Score:
IT Manager
Job Evaluation
Job title: IT Manager Department:
Reports to: Education:
Experience: .. Supervisory title:
..
1. Does he manage all the computer network of Organization?
1 2 3 4 5
Almost
always
Most of the
time
Sometimes Not often Not
applicable
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2. Does he keep up-to-date organization with IT inventions?
1 2 3 4 5
Almost
always
Most of the
time
Sometimes Not often Not
applicable
3. Does he supervise employees in repairing the IT equipments?
1 2 3 4 5
Almost
always
Most of the
time
Sometimes Not often Not
applicable
4. Does he monitor all the computer related activities?
1 2 3 4 5
Almost
always
Most of the
time
Sometimes Not often Not
applicable
5. Does he supervise his assistant?
1 2 3 4 5
Almost
always
Most of the
time
Sometimes Not often Not
applicable
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Total Score:
Recruitment and Selection
Recruitment Ad
WANTED!
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LEARs (Laptop, Economical, Accessories, Repairing andReconditioned)
LEARs is the first organization that provides you all in one laptop solution inGujranwala. It provides its customers new and refurbished laptops and all theaccessories under one roof. Our main focus towards our customers is toprovide superior customer value by our versatile customer services. We arefocusing on providing inspiring leadership to our employees by maintain anexcellence-culture approach.
Job Opportunities
Assistant HR Manager Assistant Marketing Manager
Assistant Finance Manager
Assistant IT Manager
Qualification and Experience
The candidates for the above mentioned posts must havethe following
MBA with respective specialization 3 to 4 years of experience in the related fields
Self motivator
Ability to work under stress
Strong communication and analytical skills
Please send your resumes with the recent photographs on the
given Email address [email protected]
Equally qualified both for male and female
Note: those who are not meeting the minimum criteria neednot to apply.
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Selection process
Advertisement
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Applications Received
Screening of Resumes
Interview
Short Listing
Joining
Letter of Selection
Letter of Rejection
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Following are the complete job description and specification about our
vacancies.
Job Description & Specification of Assistance
Finance Manager
Company: LEARs (Laptop, economical, Accessories, Repairing)
Companys
Address:14D Munir Chownk near High Court, Gujranwala
Job Title: Assistance of Finance Manager
Supervisor: Usman Raza (Finance Manager) Email: [email protected]
Job Purpose
Assists manager by performing
related duties.
Type of position:
Full-time
Hours worked: 40 / week
Starting Salary: Rs. 50 per
Hour
Ability to managing the expenditure.
Up-to-date for financial information of Market
Monitoring daily financial activities
Advise Finance manager in managing financial issues.
Handling tax matters.
Job Specification
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An MBA from a recognized institute with a minimum CGPA of 3.0.
He/she must be experienced in financial advisory.
Holds 1-2 years of working experience.
He/she must have knowledge of accounting, Administration and Laws andorders.
Job Description & Specification of Assistance Marketing
Manager
Company: LEARs (Laptop, economical, Accessories, Repairing)
Companys 14D Munir Chownk near High Court, Gujranwala
Job Title: Assistance of Finance Manager
Supervisor: Saleem Ch (Marketing Manager) Email:[email protected]
Job Purpose
Assists manager by performing
Type of position:
Full-time
Hours worked: 40 / week
Starting Salary: Rs. 50 per
Report To Marketing Manager Keep update manager with market information Travel to clients if required. Communication with customers and satisfied them
Job Specification
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Strong communication, negotiation and influencing skills.
He/She must have MBA degree with 1 year experience Ability to multi-task. Strong teamwork and team building Skilled in using Microsoft Excel and PowerPoint, strong data
manipulation capabilities, familiarity.
Job Description & Specification of Assistance Human
resource Manager
Company: LEARs (Laptop, economical, Accessories, Repairing)
Companys
Address:14D Munir Chownk near High Court, Gujranwala
Job Title: Assistance of Finance Manager
Supervisor: Muniba Nazir (Human Resource Manager)
Job Purpose
Assists manager by performingrelated duties.
Type of position:
Full-time
Hours worked: 40 / week
Starting Salary: Rs. 50 perHour
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Company: LEARs (Laptop, economical, Accessories, Repairing)
Companys
Address:14D Munir Chownk near High Court, Gujranwala
Job Title: Assistance of Finance Manager
Supervisor: Muniba Nazir (Human Resource Manager)
Reports to HR Manager
He has to perform supervisory duties i.e. people working under the HR Assistant
Assist the HR Manager on the daily basis
Responsible for the daily work regarding the HR department
He is responsible to write the dairy of the HR Manager daily as to tell him what hewill do today.
Responsible to assist the HR Manager while the recruitment, selection, health andsafety plans etc.
Job Specification
Knowledge about this department as the benefits, working of this
department Knowledge of law and government
Administration and management
Good listening skills
Monitoring or supervisory skills
Job Description & Specification of IT Assistant
Manager
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Company: LEARs (Laptop, economical, Accessories, Repairing)
Companys
Address:
14D Munir Chownk near High Court, Gujranwala
Job Title: Assistance of IT Manager
Supervisor: Usman Amin (IT Manager) Email:[email protected]
m
Job Purpose
Assists manager by performing related
Type of position:
Full-time
Hours worked: 40 / week
Starting Salary: Rs. 45 per
Hour
Advise IT manger In IT issues.
Monitor the daily computerized transactions.
Report all misconduct of IT equipment to manager.
Give information to new employee about working in IT department.
A BA/BSc from recognized institute.
He must have experienced in laptop market.
Holds 1 years of working experience.
He must know about the laptop and computer accessories and their uses.
Employee Orientation
Orientation of employees is very essential in any organization because due to this
employee easily understand the working culture, rules and regulations and
objectives of organization. We have some orientation objectives which are as fallow
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To reduce the anxiety in the mind of employees.
To provide guidance to deal the challenges while performing the job.
To provide the job satisfaction.
To ensure the importance of employees.
To gain quality performance from employees.
So in an unemployment world we want to keep only good employees and this can
only happen if we follow a good orientation process. Our orientation process will be
consist on following activities
Providing rules and regulation document to new employees which alsoinvolve benefits and compensation plans for future purposes.
Conducting an orientation session for new employees by HR Manager.
In orientation session all the goals, objectives, challenges and opportunities
of organization has been discussed.
After basic discussion like working hours, benefits and vacation then HR
assistance manager introduce new employees to their supervisors.
Then the survey of organization has been given to new employees.
Conduct a lunch with CEO for welcoming new employees.
Feedback from new employees regarding orientation process.
A good orientation process requires both time and commitment because a good
orientation leads you towards a productive environment and a bad orientation leads
you towards declining.
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Policy Document
IntroductionWelcome to the LEARs Organization. This policy document has been developed to
brief you about the policies and procedures of this organization and if you have any
question regarding these policies then you can consult your supervisor. This policy
document is bound to be changed and for any change you will be get updated.
LEARs
LEARs is the first organization that provides you all in one laptop solution inGujranwala. It provides its customers new and refurbished laptops and all theaccessories under one roof. Our main focus towards our customers is to
provide superior customer value by our versatile customer services. We arefocusing on providing inspiring leadership to our employees by maintain anexcellence-culture approach.
Our Mission is We are the first in the laptop industry that provide laptop
accessories, reconditioned laptops and laptop repairing facility under one
roof
Corporate mantra
Laptop solutions under one roof
Our Vision is Our vision is to become the leading wholesaler and retailer in
the market of computer accessories by promoting a culture of happiness
Following are the some policies and procedures of our Organization.
Office working hour will be open from 9 A.M until 5 P.M. All employees should
be at time and during hours if an employee outside the organization the
he/she will must tell his supervisor.
Attendance policy for any organization considered as very essential. In LEARswe followed strict attendance policy. Any person who continuously 3 days
absent from organization will be terminated from his job.
All employees are allowed to take unpaid leave for any illness or any urgent
piece of work.
Employees are paid on 5th of every month.
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Overtime has been given to those employees who work more than 40 hours
during a week. Overtime payment will be disused later.
Organization will give holidays of Eids, Quiad Day, Iqbal day, Hajj, to his
employees.
All regular employee can gain the health benefits from the organization.
Every employee will be provided for equal opportunity in the organization.
Telephones, computers and other office equipments will restrict used only for
office purposes.
Smoking and Alcoholic material is prohibited in the organization.
Any employee wants to resign from organization he will be asked to give
notice of this resignation two weeks before.
We are the organization that promote equal employment opportunity framework
Thanks for Joining Us
Performance Appraisal
Performance:
Performance includes quality of work and quantity of work done by the employee.
Appraisal:
Appraisal means the act of estimating or judging the nature of something or
someone works it can be judged according to predefined criteria...
Performance Appraisal in LEARs:
Performance appraisal will be held once in a year TQM (Total Quality Management)will be used and Ceo (owner) of the business will be directly involve in checking this
whole process to increase its soundness.
Total Quality Management In Line with Organizational Culture and
Justification:
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We will use TQM (Total Quality Management) appraisal approach. It may presume,
that TQM approach will contradict with our mission vision and culture in which
we have told that our business would be economical while we are doingperformance appraisal on setting at Total Quality Method.
We will provide services according to the demand of our customers whether a
customer demands cheap services or reliable services. According to the demand we
will provide services to our customers. Because due to inflation and recession in the
market majority of people cant buy new and expensive laptops so for them we will
provide economical and reliable second hand laptops with one month of free
services and for the other class of customers who wants to buy the latest and most
expensive laptops we will provide them on order and if they want genuine
accessories or quality repair services we will provide them as well. And for the
assessment of our employees work we will use total quality method. Each job will be
assessed on the above mentioned criteria the work would be analyze keeping in
view the demand of customer or business which was required from the employee.
Performance Evaluation Worksheet:
Ratings for
Employees
Needs
Improvem
ent
Meets
Expectatio
ns
Exceeds
Expectati
ons
Maintains Flexibility:
Adapts to new situations in a
positive manner.
Works well with others to
achieve organizational goals.
Is resourceful and generally
seeks work process
improvements.
Demonstrate
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credibility:
Performs work according tocurrent guidelines and
directives.
Customer Services:Treat all customers with
respect.
Addresses conflicts and
problems situations with
patience and tact.
Respond to customer needswithin agreed time frames.
Quantity of Work:
Work output matches the
expectations established.
Quality of Work:
Work results satisfy
organizations goal.
Leadership:
Empowers subordinate to
achieve objective.
Management:
Provides appropriate and
timely feedback.
Work Environment:
Promotes equal opportunity
and protects the rights of
employees
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Customers Feedback:
Employee Reward
Compensation plan:
Following is the compensation plan:
Evaluate jobs.
Rank the jobs between and among departments (hierarchy).
Financial Incentives:
Following are the financial incentives:
Eid Bonuses:
We will give special bonuses on the events of Eid to our employees.
Traveling Incentives for Marketing Employees:
We will provide traveling allowances to our marketing employees who would be
working in the field (going out for research purposes, founding new suppliers, for
marketing purposes) etc.
Medical incentives:
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We will set a specific fund for every employee in need of medical incentives.
Non Financial Incentives:Following are the non financial incentives
Entertainment Incentives:
We will provide lunch and tea facility to our employees for enhancing their
motivation.
Special Dinner Night:
Once in every month we will conduct a special dinner for our employees in which all
employees will sit together for dinner to increase unity among our employees.
Annual Increments:
Annual increments would be done after the analyses of quality and quantity of work
done by an employee.
Working Conditions:
Working conditions would be flexible (formal as well as informal) so that employeescan learn from their seniors and seniors can learn from their employees.
Salary Sheet
LEARs
SALARY FOR THE MONTH OF
Sr. Emp ID Name of Employee Cash/Cheque
Amount
Rs.
1 10001 HR Manager Cash 20000
2 10002 Finance Manager Cash 18000
3 10003 Marketing Manager Cash 19000
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4 10004 IT Manager Cash 12000
5 10005 Assistant HR Cash 9000
6 10006 Assistant Finance Cash 9000
7 10007 Assistant Marketing Cash 9000
8 10008 Assistant IT Cash 9000
9 Labor Low Level Cash 7000
112000
References
For successful completion of this project we have utilize different availableresources, from which we have obtain the required data. These resources liein both digital and analog form. Most of the information is obtain fromInternet, while a visit to laptop market is also made to get furtherinformation. We are thankful to our friends who are in the same businesscooperated with us allot.Resources
Jobdescriptions.com www.laptop.co.uk Google.com Humanresource.about.com Economic survey of Pakistan Wikipedia.com Blogged.com
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Plagiarismdetect.com Hrvillage.com
Human Resource Management 10
th
Edition by Garry Dessler Project Pack of Human Resource Management.