Download - #iAOD13 Consumer Participation
Service User Participation:A whole of organisation approach
#iAOD13
@regenuchttp://www.facebook.com/ReGenUC
Acknowledgements
Donna Ribton–TurnerJames Beckford SaundersVenetia BrissendenBrandon JonesPaul AikenShannon BellLaurence AlvisUnitingCare ReGen Board
Committed to engagement
Rationale
• Human Rights
• Improving treatment outcomes
• Organisational & strategic drivers
What’s it all about?
‘… Involving the community in decision making about their own health, as well as the planning and management of health services is integral to effective health promotion and illness prevention…’
Australian Commonwealth Department of Human Services and Health 1994 cited in AIVL 2008
Simple but complex
Key Resources
AIVL - Treatment Service Users Project Phases 1 and 2http://bit.ly/ZANfKe
APSU – Straight from the source: A practical guide to consumer participation in the Victorian AOD sectorhttp://bit.ly/YNvQ1I
Level & Scope of Participation
Consumers
Service Users
Clients
Control
Partnership
Consultation
Information
Clarke and Brindle (2010)
Into the future…
Structures ApproachConsumer Participation
Leadership Group All of organisation
Consumer Participation Facilitator Capacity building
Consumer Representatives Mentorship
Evaluated & disseminated
Consumer Participation Facilitator
Consumers
StaffCP
Leadership Group
• Guidance• Mentoring• Support• Advocacy• Capacity Building
• Guidance• Mentoring• Support• Capacity
Building
• Guidance• Advocacy
Position Paper
Advocacy in ActionConsumer Participation Position Paper & Supporting Evidence
http://bit.ly/YWJTQf
www.regen.org.au/advocacy
References
Clarke, M . & Brindle, R. (2010) ‘Straight from the Source: A practical Guide to Consumer Participation in the Victorian AOD sector’ Association of Participating Service Users, Carnegie, Australia
Treatment Service Users Project – Phases One & Two: (AIVL, 2011) http://www.healthinfonet.ecu.edu.au/key-resources/programs-projects?pid=1012