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1 #SmarterBiz
Thriving in an age of very rapid technological change
Luis Carrasco-Cortes
IBM Smarter Process Leader
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2 #SmarterBiz
The world is moving so fast these days
that the man who says it can't be done
is generally interrupted by someone doing
it.Elbert Hubbard
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3 #SmarterBiz
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4 #SmarterBiz
An assertion….
• How you work defines you.
• How you work is a process.
• A process can differentiate you – for good or bad.
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5 #SmarterBiz
ExecutiveManagement
CustomerService
InvoiceReconciliationTeams
AccountAdministration Unstructured tasks
and communication (paper or email)
Inefficient working environment spans systems
Inconsistent prioritization
Incomplete or inaccurate data flow between systems
Lack of real-time response to business events
Poor Visibility Into Process Performance
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Finance and Ops
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6 #SmarterBiz
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7 #SmarterBiz
Process Discovery3 The Old Way
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8 #SmarterBiz
Simple Enough for Novices, Rich Enough for Experts
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9 #SmarterBiz
Gain Insight Into Processes
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10 #SmarterBiz
Thriving in an age of technological upheaval with Smarter Process
1. Massively cut costs
2. Reduce risk3 which include audit risks
3. Respond to changes faster, often in hours
4. Consistency
5. Enable a learning organization by being able to “see” everything
6. Constantly evolve the organization
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11 #SmarterBiz
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