Tivoli
Tivoli Software - Simpler, Faster, Better!
I am delighted to welcome Tivoli
Software customers, and each
and every delegate, to the first IBM
Software Symposium.
Since Planet Tivoli 2001, the Tivoli
team has spent significant time with
customers, business partners and
market watchers in the Americas,
Europe, the Middle East, Africa, and
Asia Pacific. Through these
meetings we have gained valuable
insights, resulting in the following
strategic initiatives in response to
these discussions:
• We have renewed our focus on
our core business (performance
and availability, configuration
and operations) with additional
emphasis on security and storage
solutions to meet your specific
requirements today...and tomorrow
• We have integrated the best
practices of IBM into our
development processes to improve
product quality, serviceability and
rapid time to value
• We are committed to a new level
of open communications and will
continue an open dialogue through
a variety of forms of customer and
user group discussions.
But, this is only the beginning. IBM
has taken systems management to
the next level with Tivoli Software.
We can deliver even more business
value to your organisation – starting
yet another new era, and extending
systems management to Business
Impact Management. With Tivoli
Software, IBM is delivering on
customer needs today; with
predictive best practices and cures,
critical management data analysis,
the ability to secure and configure
by identity, and new self-managing
features.
IBM is changing the game by:
• Delivering on customer needs,
making solutions easier to
understand and deploy
• Executing on the vision of Business
Impact Management by providing
what you need to align IT to your
business processes
• Building significant momentum
in our four key disciplines of
Performance and Availability,
Configuration and Operations,
Storage and Security by growing
market share and winning
numerous awards.
During these five days in Vienna,
you will have the opportunity to
explore each of these commitments
in detail, discover the breadth
and depth of technology which
underpins the promise of Business
Impact Management, and meet with
executives and technical experts
who will shape the future of Tivoli
Software.
And more than that, you will be
able to explore Tivoli Software in the
broader context of the IBM Software
portfolio, a business oriented
solutions portfolio, which is unrivalled
in the industry.
And after you return to your
businesses, we will continue to focus
more on open communications,
and sharing of information with our
customers. I am pleased to invite
you to register for the Tivoli Customer
Portal, which was unveiled in April.
This portal was developed with
customer input and is designed
to be your gateway to the latest
product information and value-
added support at: www.tivoli.com/
customer-portal. Your continued
support and insight are critical to
our plans to provide even more new
solutions in the months to come, and
we hope that this portal will prove
to be a valuable communications
mechanism.
I hope you will find your IBM
Software Symposium experience
both informative and stimulating.
I look forward to meeting many of
you here in Vienna, but if we do
not get the chance to meet during
the Symposium, please feel free
to contact me via the portal or at:
Kind regards
Milko van Duijl
Vice President, Tivoli Software, EMEA
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Tivoli
Tivoli
Tuesday 11 June – Breakout Sessions
14:30 - 15:30
15:45 - 16:45
Session Times
17:00 - 18:00
Hall F1 P&A 1 Tivoli Performance and Availability Management: Strategic Update (Executive view)
Hall F2 C&O 16 Tivoli Workload Scheduler - Advances and Directions
Hall E2 SEC 7 Managing Privacy
Room A450 STOR 1 Tivoli Storage Management: Strategic Update (Executive view)
Hall F1 P&A 2 Service Based Technology Model
Hall F2 C&O 1 Tivoli Configuration and Operations Management: Strategic Update (Executive view)
Hall E2 SEC 2 Tivoli Identity Manager: Product Overview
Room A450 STOR 2 Storage and Service Management
Hall F1 P&A 3 Introducing IBM Tivoli Switch Analyzer
Hall F2 C&O 2 Tivoli Remote Control - Advances and Directions
Hall E2 SEC 1 Tivoli Security Management: Strategic Update (Executive view)
Room A450 STOR 3 Protect your Business from Disasters
Conference Tracks
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Monday 10 June – Conference Tutorials
08:45 - 11:45
14:30 - 17:30
Session Times
Hall F1 PRECON 1 Software Distribution and Inventory Troubleshooting
Hall F2 PRECON 3 IBM Tivoli Enterprise Console 3.7.1 Troubleshooting Course
Hall E2 PRECON 5 IBM Tivoli Access Manager for e-busines 3.9 (PD 3.9) – All Day Session
Room A441 PRECON 6 IBM Tivoli Data Warehouse ETL Workshop
Hall F1 PRECON 2 Planning and Implementing Tivoli Management through Firewalls
Hall F2 PRECON 4 DM - How does it Affect You...
Hall E2 PRECON 5 IBM Tivoli Access Manager for e-busines 3.9 (PD 3.9) – All Day Session
Room A441 PRECON 7 Managing Service Level Commitments
Hall D DEV 4 Managing the Security and Privacy of Enterprise Services in the EAI Arena
Monday 10 June – Developer Tutorials
Session Times
08:45 - 09:45 Hall B DEV 1 Understanding Java 2 Security Permissions - A Practical Approach
10:00 - 11:00 Hall B DEV 2 Tivoli Software, e-busines Infrastructure Management, and Linux
11:15 - 12:15 Hall B DEV 3 Security Infrastructure in WebSphere V5.0
12:30 - 13:30 Hall B DEV 5 The Tivoli Strategy for Intelligent WebSphere Systems Management
14:30 - 15:30 Hall B DEV 6 Securing Web Services
15:45 - 16:45 Hall B DEV 7 Managing the Performance and Availability of your e-busines
17:00 - 18:00 Hall B DEV 8 How Tivoli Secures IBM WebSphere Applications
Colour Key to Grid
Pre-conference Tutorials
Developer
Performance and Availability Management
Configuration and Operations Management
Security Management
Storage Management
Managing Your Business
Birds of a Feather
Tivoli
Continued Overleaf
08:45 - 09:45
10:00 - 11:00
Session Times
Hall F1 P&A 4 Streamlining Support with Enterprise Console Rules or Enterprise Console Rule Writing
Hall F2 C&O 3 Designing the Tivoli Solution: Frequently Un-answered Questions!
Hall E2 SEC 3 For WebSphere Security think IBM Tivoli Access Manager
Room A450 STOR 4 Tivoli Storage Management Architecture and Roadmap
Room A347 BOF27 Total Wireless Management – Nokia Roundtable
Hall F1 P&A 5 Integrated e-busines Management in an Extranet Environment
Hall F2 MYB 5 Customer Oriented Web Service Management
Hall E2 SEC 4 Threat Management - IBM Tivoli Risk Manager: Product Overview and Roadmap
Room A450 STOR 5 Getting Real Business Value from your Tivoli Storage Management Solutions
Room A347 BOF 1 Monitoring Solutions: All you DM concerns answered
Room A346 BOF 5 Job Scheduling: Cross Platform Scheduling and Application Integration
Room A444 BOF 10 Identity Management: All about Managing Identity
Room A344 BOF 17 SAN Solutions: Storage solutions for your SAN
Room A445 BOF 19 Tivoli Support and Services: Customer Satisfaction and Account Management
Hall F1 P&A 6 DM 5.1 Architecture and Implementation
Hall F2 C&O 5 Tivoli Provisioning - Managing Man and Machine
Hall E2 SEC 15 Extending Policy Director authentication with Biometrics
Room A450 STOR 6 Managing Data Growth with an Archiving Strategy
Hall F1 P&A 7 Tivoli Solution for mySAP.com
Hall F2 C&O 6 Mobile Device Management within Configuration Manager
Hall E2 SEC 6 Securing WebSphere Applications with Policy Director
Room A450 STOR 7 SAN Management and SRM
Room A347 BOF 2 Business Impact Management Solutions: Welcome to the TBSM World
Room A346 BOF 6 Autonomic Computing
Room A444 BOF 11 Threat Management: Risk Management, Intrusion Detection and Privacy
Room A344 BOF 15 Tivoli Storage Manager: Performance Tuning
Room A445 BOF 24 Tivoli Support and Services: Executive S&S Roundtable
Hall F1 P&A 8 Project Guardian Business Systems Management
Hall F2 C&O 7 Change and Configuration Management in Swisscom
Hall E2 SEC 5 Atomic Physics for Intrusion Detection Purpose
Room A450 STOR 8 TSM LAN v LAN-free v Server-free
Room A347 BOF 3 Event Correlation and Automation Solutions: All you wanted to know about Event Management
Room A346 BOF 7 Mobile Device Management: Extend your Enterprise to Pervasive Device Management
Room A444 BOF 13 Access Management: Access Manager for Operating Systems and Access Manager for Business Integration
Room A344 BOF 16 Data Management: Protecting your environment with Tivoli Storage Manager for...
Room A445 BOF 21 Tivoli Support and Services: Services Roundtable
Hall F1 P&A 9 TBSM/Distributed The Answer to a Business Question
Hall F2 C&O 8 Automating Change and Configuration Management in Maersk Data
Hall E2 SEC 8 A Services View on Building Successful Solutions with IBM Tivoli Access Manager for e-busines
Room A450 STOR 9 Integrated Backup for Databases
11:15 - 12:15
Wednesday 12 June – Breakout Sessions
12:30 - 13:30
14:30 - 15:30
15:45 - 16:45
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Wednesday 12 June, continued – Breakout Sessions
Hall F1 P&A 10 Integrating a new Project in an existing Tivoli environment
Hall F2 C&O 9 Tivoli Workload Scheduler - Migrating to TWS
Hall E2 SEC 9 Secure Electronic Self-Service in the Public Sector in Denmark
Room A450 STOR 10 Integrated Backup for Lotus Domino and Mail
Room A347 BOF4 Performance and Availability: Roundtable/Q&A
Room A346 BOF 9 Configurations and Operations: Roundtable/Q&A
Room A444 BOF 14 Access Management: Access Management and all you want to know about WebSphere Integration
Room A344 BOF 18 Storage: Roundtable/Q&A
Room A445 BOF 22 IBM Global Services: Roundtable
Session Times
17:00 - 18:00
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Thursday 13 June – Breakout Sessions
Session Times
08:45 - 09:45
10:00 - 11:00
11:15 - 12:15
12:30 - 13:30
Hall F1 P&A 21 Tivoli SAP Solution Set
Hall F2 C&O 10 IBM Tivoli Configuration Manager: An Inventory Perspective
Hall E2 SEC 10 Protect your e-business from the Security Flaws Inherent in UNIX and Linux
Room A450 STOR 11 Integrated Backup for WebSphere Application Server 3.5
Room A346 BOF 28 Business Driven Changes to Process Level Management – Novo Group Roundtable
Hall F1 P&A 12 Maximising ROI in Tivoli NetView – Success Story
Hall F2 C&O 11 IBM Tivoli Configuration Manager: Advances and Directions in Software Distribution
Hall E2 SEC 11 Secure Messaging (MQ)
Room A450 STOR 12 Integrated Backup for SAP
Room A347 BOF 1 Monitoring Solutions: All you DM Concerns Answered
Room A346 BOF 5 Job Scheduling: Cross Platform Scheduling and Application Integration
Room A444 BOF 11 Threat Management: Risk Management, Intrusion Detection and Privacy
Room A344 BOF 15 Tivoli Storage Manager: Performance Tuning
Room A445 BOF 23 Tivoli Support and Services: Internal Quality Initiatives
Hall F1 P&A 13 Implementing Tivoli Manager for Domino in an Enterprise Domino Installation
Hall F2 C&O 12 Software and Data Distribution at R+V Versicherung - On the way to configuration management
Hall E2 SEC 12 An unusual design for Tivoli SecureWay User Administration Avoiding Orphan Accounts
Room A450 STOR 13 Integrated Backup for IBM Enterprise Storage Server (ESS)
Hall F1 P&A 14 Systems Management in Sensitive Secure Environments
Hall F2 C&O 13 Tivoli Workload Scheduler - Integrating Scheduling with Enterprise Applications
Hall E2 SEC 13 Centralised User Administration
Room A450 STOR 14 How to Build a Storage Provider Business
Room A347 BOF 2 Business Impact Management Solutions: Welcome to the TBSM World
Room A346 BOF 8 IBM Tivoli Configuration Manager: Enhancements to Software Distribution and Inventory
Room A444 BOF 13 Access Management: Access Manager for Operating Systems and Access Manager for Business Integration
Room A344 BOF 17 SAN Solutions: Storage Solutions for your SAN
Room A445 BOF 24 Tivoli Support and Services: Exec SandS Roundtable
Tivoli
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Thursday 13 June, continued – Breakout Sessions
Hall F1 P&A 15 TBSM – Experiences from large implementation at DMdata
Hall F2 C&O 14 The Tivoli Reporting Solution
Hall E2 MYB 6 Rolling out a Tivoli Infrastructure with RapTER
Room A450 STOR 15 TSM Implementation at the Albert Heijn Twin Computer Centre
Room A347 BOF 3 Event Correlation and Automation Solutions: All you Wanted to Know about Event Management
Room A346 BOF 8 IBM Tivoli Configuration Manager: Enhancements to Software Distribution and Inventory
Room A444 BOF 10 Identity Management: All about Managing Identity
Room A344 BOF 16 Data Management: Protecting your Environment with Tivoli Storage Manager for…
Room A445 BOF 25 Tivoli Customer Support: Customer Support Roundtable
Hall F1 P&A 16 TBSM Project at BPN
Hall F2 P&A 22 Tivoli Introduces An Automated Service Level Management Solution
Hall E2 MYB 2 SLA/Service Level Management – it’s Working Reality (Double session)
Room A450 STOR 18 ROI to your Organisation
Hall F1 P&A 17 BGC automated operations
Hall F2 MYB10 Total Wireless Management – Nokia
Hall E2 MYB 2 SLA/Service Level Management – it’s Working Reality (Double session)
Room A450 STOR 17 Exploiting TSM in a Heterogeneous Library
Room A347 BOF 4 Performance and Availability: Roundtable/Q&A
Room A346 BOF 9 Configurations and Operations: Roundtable/Q&A
Room A444 BOF 14 Access Management: Access Management and All You Want to Know about WebSphere Integration
Room A344 BOF 18 Storage: Roundtable/Q&A
Room A445 BOF 26 Tivoli Support and Services – Roundtable
Session Times
14:30 - 15:30
15:45 - 16:45
17:00 - 18:00
Friday 14 June – Breakout Sessions
Hall F1 P&A 18 IBM TEC 3.8- Combining the power of TEC with IP Management
Hall F2 P&A 25 The Tivoli Solution for the zSeries Customer
Hall E2 MYB 8 Global Systems Management with Tivoli
Room A450 MYB 4 IT Optimisation for Enterprise Systems Management
Hall F1 P&A 19 The New Structure of your Monitoring Requirements
Hall F2 P&A 24 High Availability for Enterprise Content Management– Managing FileNET Panagon with Best Practices
Hall E2 MYB 3 Tivoli and User Groups
Room A450 STOR 16 Tivoli Storage Manager
Hall F1 P&A 20 Monitoring, the New Story
Hall F2 P&A 23 NPM/IP – New Release Details
Hall E2 MYB 9 Role-based Software Distribution to Active Directory Users
Room A450 MYB 7 The role of Systems Management in Managing the Worldwide IT-infrastructure
Hall F1 MYB 11 Business Driven Changes to Process Level Management
Hall F2 P&A 11 Disc Monitoring Best Practices – FSMON Solution
Session Times
08:45 - 09:45
10:00 - 11:00
11:15 - 12:15
12:30 - 13:30
Tivoli
We offer two types at the
Symposium. The first is a series of
half-day, very highly technical, formal
education, pre-conference tutorials.
The second is a series of one-hour
presentations, specifically designed
for the ‘developer’ community,
covering more than just Tivoli topics.
PRECON 1: Software Distribution and
Inventory Troubleshooting
Speaker: Gary Hamilton, IBM Tivoli
Category: Highly Technical
What you will learn: Troubleshooting
techniques for the Software
Distribution and Inventory products.
This session is designed to teach
troubleshooting techniques to an
advanced audience responsible
for supporting Change and
Configuration Management
within the enterprise. Expert Tivoli
Support representatives will cover
troubleshooting basics and provide
advice and guidance with regards
to the Inventory and Software
Distribution products. Where relevant,
the session will cover any framework
issues.
PRECON 2: Planning and Implementing
Tivoli Management Through Firewalls
Speaker: Ingo Averdunk, IBM Tivoli
Category: Highly Technical
What you will learn: How to
implement Tivoli in a firewalled
environment.
This session provides the know-
how to implement the Tivoli
Management Environment in secure
e-business and e-commerce
environments behind firewalls. An
overview on firewall technology
and communication requirements
of Tivoli software will lay down the
foundation for this session. Design
patterns based on the technologies
available today (BDT-Service, Single-
Port BDT, Tivoli Firewall Security
Toolkit) will be presented thereafter.
The presentation completes with
a set of best practice solutions of
implementing Tivoli Enterprise in
firewall environments, collected
during several integration projects
with customers. During the session,
hints and tips will be given that
help to optimise the architecture
and deployment for a secure
implementation of management
environments across firewalls.
PRECON 3: Tivoli Enterprise Console 3.7.1
Troubleshooting Course
Speaker: Mike Hau, IBM Tivoli
Category: Highly Technical
What you will learn: Troubleshooting
techniques for Tivoli Enterprise
Console 3.7.1.
The Tivoli Enterprise Console
3.7.1 Troubleshooting course is a
substantially updated course that
covers the most important basics
of the Tivoli Enterprise Console
environment including: Event traffic
to the TEC server from various
Tivoli and non-Tivoli products, the
architecture and function of the
server components, and the latest
common problems. This course will
provide ample room for discussion
of relevant topics as well. The
intended audience for this course
includes beginners with Tivoli
Enterprise Console, as well as the
advanced crowd, who would like to
talk technology with the experts. This
year’s course has been fully updated
to TEC 3.7.1.
PRECON 4: Distributed Monitoring -
How Does it Affect You?
Speakers: Ritchie Diaper, Cinzia
Serretiello, IBM Tivoli
Category: Highly Technical
What you will learn: Overview and
troubleshooting techniques for the
IBM Tivoli Monitoring product.
The IBM Tivoli Monitoring 3.7/4.1/5.1
Introduction and Troubleshooting
Course will enable the participant to
understand the function and product
changes across the latest versions
of the product. Discussed will be
topics such as: Understanding
the products, Understanding what
the changes are from version to
version, the DM Workbench, the
Health Console, the DM Heartbeat,
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Tivoli
Resource Models, and Windows
2000/Active Directory Monitoring.
The intended audience for this
course includes beginners with
IBM Tivoli Monitoring as well as the
advanced crowd who would like
to understand the latest product
changes and known issues.
PRECON 5: IBM Tivoli Access Manager
for e-business 3.9 (PD 3.9) – All Day
Session
Speaker: Jon P Harry, IBM Tivoli
Category: Highly Technical
What you will learn: Overview of Tivoli
Access Manager for e-business,
plus details on WebSEAL, J2EE
(WAS only), FSSO and Web Plug-ins.
An all day session (6 hours) of
technical presentations covering
the new features of Tivoli Access
Manager for e-business. The session
will start with an overview of all
of the new product features and
then cover the following in depth:
WebSEAL enhancements, J2EE Web
Application Server integration, Form
Based Single Sign-on, Web Server
Plug-ins. The session would have the
following agenda:
• Overview 1 hour
• WebSEAL 2 hours
• J2EE 1 hour (WAS only)
• FSSO 1 hour
• Web Plug-ins 1 hour
PRECON 6: Tivoli Data Warehouse ETL
workshop
Speaker: Kathy Henley, IBM Tivoli
Category: Highly Technical
What you will learn: Technical details
on the Tivoli Data Warehouse.
The Tivoli Data Warehouse is a
technology that expands and
extends the capabilities of a Tivoli-
managed systems enterprise
environment. It includes the ability
to input, store and retrieve data
that provides crucial insights
into your overall systems health
and performance. It also acts as
the cornerstone on which Tivoli
reporting, SLA measurement and
other business impact implications
are based.
This tutorial will introduce the Tivoli
Data Warehouse - its architecture
and integration with Tivoli products
using ETL routines (Extract,
Transform and Load).
PRECON 7: Managing Service Level
commitments
Speaker: David Hobbs, IBM Tivoli
Category: Highly Technical
What you will learn: You will gain
a detailed understanding of the
Service Level Advisor product and
its application into the business
environment.
As businesses evolve, their
success is highly dependent on
the underlying IT infrastructure. The
success of the lines of business
of an enterprise depends on the
performance and availability of the
IT services delivered to them. IBM
Tivoli Service Level Advisor can help
you link your IT operations to your
business objectives by providing
predictive service level management
across your complex distributed
IT infrastructure. You’ll come away
from this session with a detailed
understanding of how Tivoli can help
you manage your service levels and
demonstrate the business value of
your IT investment.
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Tivoli
DEV 1: Understanding Java 2 Security
Permissions - A Practical Approach
Speaker: Anthony Nadalin, IBM Tivoli
Category: Highly Technical
What you will learn: Security features
of Java 2
Java 2 contains a rich set of security
features that enable developers
to write secure applications both
for clients and servers. The first
part of this session will give a
practical presentation of the Java
2 authorisation mechanism, and
how Permissions are used to
authorise/deny privileged actions.
These actions include the ability to
read/write local files, create network
connections, load native code, as
well as other privileged actions.
The topics covered include Java 2
Permission Model, Permission API,
Java 2 Authorisation Mechanism and
the concept of Privileged Code. This
technical session is appropriate for
intermediate and advanced Java
programmers. This session is based
on a widely acclaimed tutorial.
DEV 2: Tivoli Software, e-business
Infrastructure Management and Linux
Speaker: Phil Ewing, IBM Tivoli
Category: Highly Technical
What you will learn: Tivoli’s product
strategy in relation to Linux.
Tivoli Software has emerged as
the leading solution for managing
e-business infrastructure, and
managing that infrastructure is key
to containing complexity, providing
a secure and highly available
environment and maximising the
return on technology investments.
For some IT shops, Linux has already
become a cornerstone of the e-
business infrastructure. Others are
still evaluating its total effectiveness
in meeting the objectives of an
enterprise level operating system.
As this evaluation goes on, or as the
Linux implementation grows, systems
and network management becomes
a key priority. Come and learn what
can be done today within your
Enterprise Management Structure
to manage Linux, as well as to
understand what the future holds.
DEV 3: Security Infrastructure in
WebSphere V5.0
Speaker: Anthony Nadalin, IBM Tivoli
Category: Highly Technical
What you will learn: Security
infrastructure of the WebSphere
Application Server.
This presentation will discuss
the goals and architecture of
the WebSphere Application
Server security infrastructure in
WebSphere V5.0. The session will
help the audience understand
how WebSphere manages its
security policies and services in
a distributed environment. These
security policies and services
include support of J2EE 1.3
specification including JAAS;
authentication of users based on
specified authentication mechanism
and user registry; authorisation of
users to access resources based
on authenticated credentials and
authorisation policies; delegation
of downstream method invocations
based on configured delegation
policies, security functionality
including custom user registry, trust
association interceptor, ability to
secure EJB components exposed
as a Web service and HTTP Single
Sign-On support.
DEV 4: Managing the Security and
Privacy of Enterprise Services in the EAI
Arena - An Integration Using MQSI Tivoli
Policy Director and Privacy Manager
Speaker: IBM Tivoli
Category: Highly Technical
What you will learn: Implementation
of Enterprise Services to address
security and privacy issues.
Most of the Fortune 500 Companies
are moving toward a service-based
infrastructure. MQSeries Integrator,
Version 2, is playing an important
role in facilitating this move. This
session will cover MQSI V2 facilities
to implement Enterprise Services
(including Web Services) and ways
to address the security and privacy
issues that are associated with
accessing these services. During
this session you will learn the
differences between security and
privacy, and how Tivoli SecureWay
Policy Director and Privacy Manager
help MQSI to protect the services
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from unauthorised access. We will
also discuss the implementation of
Policy Director and Privacy Manager
Plug-In nodes for MQSI. Finally, this
session will cover the requirements
for implementing privacy rules like
HIPAA (Health Insurance Portability
and Accountability Act) in the EAI
area. Pre-requisites: Attendees
should be familiar with EAI.
DEV 5: The Tivoli Strategy for Intelligent
WebSphere Systems Management
Speaker: Phil Buckellew, IBM Tivoli
Category: Highly Technical
What you will learn: Systems
Management techniques for
WebSphere.
Providing intelligent, integrated, and
pro-active WebSphere systems
management tools are underlying
themes as we look to the future.
This session will provide insight into
the future of WebSphere systems
management best practices and
expertise built into the Tivoli advanced
Resource Model technology.
Workload balancing and performing
pro-active maintenance in an
automated fashion before systems
fail is critical to maintaining end-
to-end systems availability and
performance. During the session
we will demonstrate robust tools
that leverage WebSphere PMI to
instrument your applications for
systems management and provide
a view into the world of intelligent
systems management for WebSphere.
DEV 6: Securing Web Services
Speaker: Anthony Nadalin, IBM Tivoli
Category: Highly Technical
What you will learn: Standards and
methods for providing security
around Web Services.
In today’s world of e-business and
information technology, companies
realise that to stay financially
competitive they have to make their
products and services available
over the Internet. Web Services have
the potential to enable application
integration at a higher level in the
protocol stack. The key to reaching
this level is definition of a de-facto
program-to-program communication
model, built on standards such
as HTTP, XML, SOAP, WSDL, and
UDDI. While SOAP and HTTP are
sufficient for interoperable XML
messaging and WSDL is sufficient
to communicate what messages
are required between service
requestor and service provider, more
is needed to cover the full range
of requirements for e-business.
This session examines various
components that constitute Web
Services and also explores several
scenarios in which we will examine
some possible approaches to
secure Web Services.
DEV 7: Managing the Performance and
Availability of Your e-business
Speaker: Paul Casterlin, IBM Tivoli
Category: Highly Technical
What you will learn: Details of Tivoli’s
solutions for Performance and
Availability to manage and control
your business.
IBM Tivoli Software Performance
and Availability Solution helps
IT managers assure that their
organisational goals and
infrastructure are aligned with the
needs of the businesses they
support. This session will cover
the portfolio of solutions that IBM
Tivoli Software provides and how
they can help you to manage for
business success, proactively
manage service levels, learn from
cross domain historical analysis,
understand infrastructure and
domain interdependencies, identify
and automate resolutions to solve
problems quickly, identify potential
points of failure, discover critical
resources, and manage environments
based on user experiences.
Tivoli solutions are focused on
delivering integrated management
functions like proactive monitoring,
root cause analysis, automated
fix and notification of problems,
reporting, analysis, prediction, and
service level management. It is all
done across the stack including,
networks, storage, hardware,
operating systems, databases,
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Tivoli
middleware, applications, and
business processes - regardless
of whether the environment is host,
client-server, or Web.
DEV 8: How Tivoli Secures IBM
WebSphere Applications
Speaker: IBM Tivoli
Category: Highly Technical
What you will learn: Using
Tivoli Authorisation Manager to
secure WebSphere applications.
WebSphere, a leader in Web
application servers, and the Tivoli
Authorisation Manager, a leader
in Web and application security,
work together to provide customers
with highly available, highly secure
and powerfully functioning Web
applications.
This session will discuss how Tivoli
security management solutions can
secure virtually the entire WebSphere
family based on a consistent security
policy implementation. Pre-requisites:
Familiarity with Java, WebSphere,
LDAP, basic Web page development,
and PKI concepts would be helpful.
Tivoli Tracks
The following tracks will be available
at the Symposium.
• Security Management
• Storage and SAN Management
• Performance and Availability
Management
• Configuration and Operations
Management
• Managing Your Business.
We recognise that attendees are
looking for different levels of detail,
so sessions are also categorised by
the degree of technical detail to be
discussed. The categories are listed
with the session abstracts. To help
you find your way:
• Strategy/Overview (Ideal for those
new to Tivoli)
• Intermediate
• Highly Technical.
As sessions vary in level, we offer
something for everyone from IT
Managers, to Highly Technical
Users, to Systems Administrators to
Executives.
Whichever you choose you’ll benefit
from valuable information on some
of the hottest topics in technology
management. Choose from our
exhaustive scope of subjects
to find the issues most relevant
to the challenges you and your
organisation are facing.
Tivoli content will be presented
by some of the most experienced
Tivoli Certified consultants and
technical product experts in product
implementation. You can discuss
your toughest technical problems
with experts who have been there
and tackled the challenges.
Please note that although these
sessions will review many of the
same objectives that are covered
on the certification exams, they are
not intended to be exam-swotting
sessions.
Real customer experience
presentations and highly technical
presentations prove the most
popular, so the majority of sessions
will be these.
Topics include:
• How we...the problems we
solved...the tricks we learned...
• Customer Experiences/Case
Studies
• Deployment of Tivoli at ‘Our
Company’
• Lessons learnt in Systems/Network
Management
• Tivoli Best Practices
• ROI Building a Business Case for
Tivoli
• Customer Solutions: Tivoli products
at ‘Our Company’
• Case Studies.
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Performance and Availability
Management Track
The IBM Tivoli performance
and availability portfolio enables
customers to simplify management
of their e-business infrastructure
with an easy to use, integrated
management ecosystem to
optimise return on their e-business
investment. It offers an integrated
family of products that provides
a comprehensive and scalable
solution for centralised management
of e-business operations that
span Web, client-server, and host
environments. Organisations
can define, measure, and
manage to commit service levels
across complex heterogeneous
environments from centralised
control points. This allows
e-businesses to enjoy increased
productivity, operational efficiencies,
and leverage the IT infrastructure to
achieve business objectives.
P&A 1: Tivoli Performance and
Availability Management: Strategic
Update (Executive View)
Speaker: Bob Madey, IBM Tivoli
Category: Strategy-Overview
What you will learn: An understanding
of the Tivoli Focus on the
Performance and Availability strategy.
Performance and Availability
management has traditionally
been, and still is, a very high focus
area for IT departments. Without
systems, applications and networks
up and running, they are out of
business. Tivoli has made numerous
important solution announcements
in the Performance and Availability
Market this year. In this session,
which is the kick-off presentation
for the Performance and Availability
management track, Tivoli P&A
Executives will cover Tivoli’s P&A
strategy, which includes: Monitoring,
Event Correlation and Automation, and
Business Impact Management. Come
hear why Tivoli is the Performance
and Availability industry leader!
P&A 2: Service Based Technology Model
Speaker: Kevin Hurdle, Lloyds TSB
Category: Strategy-Overview
What you will learn: You will
understand the relationship needed
between IT and the business needs
in the implementation of this tool.
Traditional operations still exist but
for how long? Service Delivery units
must become more customer aware
and service focused. Addressing the
people and the organisation can’t
deliver this unless the tools enable it.
IT Service Delivery within LloydsTSB
have a vision of tool integration.
To enable service based operation
based on Tivoli Business Systems
Manager, the framework and
Peregrine Service Centre. How is
this expected to change operations
and when?
P&A 3: Introducing IBM Tivoli Switch
Analyzer
Speaker: Mike Odom, IBM Tivoli
Category: Intermediate
What you will learn: How IBM Tivoli
Switch Analyzer extends Tivoli’s
end-to-end network and event
management capabilities to provide
the complete view of your network
and the power to manage it.
Modern TCP/IP networks depend
on multiple protocols for high-speed
communications. Completing
the network management root-
cause picture, requires a view into
the behaviour and status of the
Switching layer known as Layer 2. A
new product called IBM Tivoli Switch
Analyzer delivers this and provides
Layer-2 root-cause management. In
this session you will learn how IBM
Tivoli Switch Analyzer extends Tivoli’s
end-to-end network and event
management capabilities, to provide
the complete view of your network
and the power to manage it.
P&A 4: Streamlining Support with
Enterprise Console Rules or Enterprise
Console Rule Writing
Speaker: Andrew Naiberg, IBM Tivoli
Category: Highly Technical
What you will learn: Detailed
information on the Enterprise
Console rule engine.
The IBM Tivoli Enterprise Console
provides very flexible and
sophisticated event processing
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through its rule engine and language.
This processing can include event
correlation to determine root cause,
timed escalation or responses,
tracking numbers of events or
incidents and more. In addition,
the underlying Prolog engine
can be used to provide almost
arbitrary processing such as event
pattern recognition and logic-
based decisions. This presentation
will outline the capabilities and
functions of the ITEC rule engine
and how these can improve system
performance and streamline
support. It will also provide some tips
on efficient ways to write rules and
structure the ITEC rulebase.
P&A 5: Integrated e-busines
Management in an Extranet Environment
Speaker: Frank Schreiber,
GlobalVision IT Consulting
Category: Intermediate
What you will learn:
• Understand how to tackle a
complex Security Deployment
using Access Manager for
e-business in an Extranet
Environment
• Understand how you can manage
Service Level using TAPM and ARM
• Understand how you can leverage
TBSM to manage complex
e-business environments.
The presentation will give an
overview of how the Tivoli products
Access Manager for e-business,
Tivoli Application Performance
Manager, Tivoli Business Manager,
Tivoli Monitoring and Enterprise
Console were used to implement an
integrated Availability, Performance
and Security Management solution
at R+V Insurance. The presentation
will give insights on architecture
and implementation aspects of the
above Tivoli product deployments.
The discussion will include
instrumentation prerequisites and
how an existing Tivoli Enterprise
infrastructure including TBSM is
leveraged to manage an Access
Manager for e-business and BEA
environment. The presenter will
also cover the integration points of
Access Manager for e-business,
IBM SecureWay LDAP and BEA
Weblogic. Finally, the presenters will
share experiences gathered with the
above management products as well
as first-hand production experience.
P&A 6: DM 5.1 Architecture and
Implementation
Speaker: Theo Winkelmann, IBM Tivoli
Category: Highly Technical
What you will learn: How to
implement a scalable and efficient
Distributed Monitoring deployment.
The new release of IBM Tivoli
Monitoring 5.1 contains a new
architecture and a new monitoring
engine compared to the 3.7 classic
release. Therefore there are migration
considerations and the requirement
to understand this new architecture.
Covering the technical details of this
new release, this session will prime
you for a successful migration, or
new deployment of this vital systems
management component.
P&A 7: Tivoli Solution for mySAP.com
Speaker: Carsten Siegler, IBM Tivoli
Category: Intermediate
What you will learn: An intermediate
view on the Tivoli management
capabilities around mySAP.com
with a focus on how to provide a
minimal Total Cost of Ownership and
a quick time to value of the mySAP
application management.
Tivoli provides a comprehensive
management solution for
mySAP.com - One that spans all
management disciplines. The
Tivoli management solution for
mySAP.com covers both your
mySAP.com environment and other
interconnected IT systems. This
enables you to manage your IT
resources comprehensively as a
business system. The presentation
gives an intermediate view on the
Tivoli management capabilities
around mySAP.com with a focus
on how to provide, a minimal Total
Cost of Ownership and a quick time
to value of the mySAP application
management. The whole Tivoli
Management Solution, including the
new Tivoli strategy with ‘Resource
Model structure’ and the ‘Tivoli
Warehousing’ will be discussed at an
intermediate level.
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P&A 8: Project Guardian Business
Systems Management
Speaker: Mr. Andrea Del Bono,
Consorzio Operativo Monte Paschi
di Siena
Category: Intermediate
What you will learn: You will learn how
with this solution, they have managed
business critical applications such as
their online systems, home banking
and online trading Web sites, and
their call centre.
This presentation will be on a
Business Systems Management
Based solution developed with
TBSM, TEC, DM, TAPM, TWSM,
TMfDB, etc. Within this solution they
manage business critical applications
such as their online systems, home
banking and online trading Web sites,
and their call centre.
Gartner group was involved in
evaluating our proposal and
eventually gave it a go ahead.
Gartner intends to revisit the
customer in September and write a
report to publish if the project turned
out to be successful.
P&A 9: TBSM/Distributed the Answer to
a Business Question
Speaker: Michael Heinz, Swisscom
Category: Intermediate
What you will learn: TBSM and its
associated business implications
This is a customer experience, of
how to make the vision of business
systems management become
reality. This presentation addresses
the critical success factors,
especially the organisational and
process oriented factors behind a
successful implementation.
P&A 10: Integrating a new Project in an
Existing Tivoli Environment
Speaker: Antje Hüllinghorst, Triaton
Category: Strategy-Overview
What you will learn: You will
understand the major issues
associated with a project of this
complexity.
Once you have a Tivoli deployment,
how do you make sure that this
continues, during and after a new
project integration? This presentation
will take you through the issues and
successes of project integration into
an established Tivoli environment.
P&A 11: Disk Monitoring Best Practices
- FSMON Solution
Speaker: Jouko Suihkonen, IBM Tivoli
Category: Intermediate
What you will learn: You will gain an
understanding of the flexible and easy-
to-use disk monitoring solution based
on Tivoli Services best practices.
FSMON disk monitoring solution
will provide designers and
implementers, a flexible and easy-to-
use disk monitoring solution based
on Tivoli Services best practices. It
can radically reduce the time and
effort needed to implement and
maintain disk monitoring in complex
IT environment that consists of large
number of heterogeneous platforms
and filesystem configurations.
P&A 12: Maximising ROI in Tivoli
NetView - Success Story
Speaker: Noam Birnbaum, Xor
Technologies
Category: Intermediate
What you will learn: You should gain
an understanding of the leverages
needed to transform the Tivoli
product line into a more sophisticated
network management solution.
Better ROI is a key element in the
Tivoli product line. Xor has leveraged
the Tivoli product line and transformed
it into a more sophisticated network
management solution.
This solution is already working at
some of Xor’s customers’ facilities.
This presentation will describe
how this solution, when applied to
the Tivoli product line, maximizes
the deliverables while maintaining
current investments and minimising
the manual maintenance, which is
often needed.
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P&A 13: Implementing Tivoli Manager
for Domino in an Enterprise Domino
Installation
Speakers: Gordon Milton and
Jan Palbjor, Danske Bank
Category:
What you will learn:
• Why Danske Bank chose to
implement Tivoli Manager for
Domino in their Enterprise Domino
Installation
• How TMD is implemented
amongst others using automatic
configuration of Domino endpoints
using Domino databases
• Lessons learned implementing TMD.
This presentation will give you a brief
overview of the Domino Enterprise
installation in Danske Bank. Domino
is used in mail, Web and applications
infrastructure. Divide the Domino
servers into groups and select the
appropriate monitors and thresholds
for the groups of servers.
Brief overview of the Tivoli
Infrastructure in Danske Bank. How
Tivoli Manager for Domino is utilised
to manage the Domino installation.
Planning and rolling out Tivoli
Manager for Domino using a Domino
configuration database.
P&A 14: Systems Management in
Sensitive Secure Environments
Speaker: Rainer Siebelist, swest
GmbH
Category: Intermediate
What you will learn:
• Secure Environment (DMZ)
Management basics
• How to manage across multiple
firewalls
• Combinations of classic and Web
based management components.
The presentation outlines a real life
situation managing sensitive banking
applications in a secure Web based
environment. Various techniques are
used to achieve the mission:
Using actual Tivoli components, the
new proxy solution, and the suite of
Web Management components in
order to provide a consistent end to
end management of both resources
and applications across multiple
firewalls.
P&A 15: TBSM - Experiences from large
implementation at DMdata
Speaker: Poul Erik Axelsen, DMdata
Category: Intermediate
What you will learn: The experiences
learned while implementing a
complete TBSM solution to monitor a
large-scale z/OS installation.
DMdata is among the largest of the
out-sourcers in the Nordics, and has
over a period of 2 years, changed
their z/OS monitoring from traditional
tools to Line-of-Business oriented
monitoring and business impact.
P&A 16: TBSM Project at BPN
Speaker: Mark Humphreys, Banca
Popolare di Novara
Category: Intermediate
What you will learn:
• The importance and managing
service levels and not only
resources
• TBSM as a strategic choice for a
company
• TBSM and TEC ability to integrate
several different environment other
than Tivoli itself (CA, Candle, BMC,
HP).
See how we have managed to
transform the customer into a
leading TBSM deployment. Not
only have we established a true
TBSM deployment, but also we have
managed to integrate into TNG,
Candle and SMS.
P&A 17: BGC automated operations
Speaker: Jan van de gucht,
Belgacom
Category: Intermediate
What you will learn: An
understanding of the integration
made (event doc tool, integration to
TelAlert, integration to ITSM, TDS.
Discussion of the implementation of
Tivoli at Belgacom (BGC), and how
we have implemented a solution for
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(almost) a fully automated operations
(control) centre. We will explain the
integrations we have made. What
are the next steps. Visualisation of
business errors via TBSM, monitoring
catalogue, etc.
P&A 18: IBM TEC 3.8 - Combining the
power of TEC with IP Management
Speaker: Andrew Naiberg, IBM Tivoli
Category: Intermediate
What you will learn: The new
combined Tivoli strategy for Event
Management.
As environments become more
complex and systems management
more sophisticated, distributed and
hierarchical architectures for event
management have emerged as
a way to manage the complexity,
streamline systems support and
make the event management itself
manageable. These architectures
place event management function
at various points throughout the
environment to reflect and support
the functional or geographic
organisation of the environment.
This session will examine the
forces driving distributed event
management and some of the
design issues involved. It will
also provide an overview of the
future of Tivoli Enterprise Console
including the integration of network
and systems management and a
new architecture to better support
distributed event management.
P&A 19: The New Structure of Your
Monitoring Requirements
Speaker: Theo Winkelmann, IBM Tivoli
Category: Intermediate
What you will learn: The new ‘IBM
Tivoli Monitoring for X’ strategy
for monitoring your entire IT
infrastructure.
The new IBM Tivoli Monitoring
strategy introduces new solutions for
the effective monitoring of all levels
of your IT infrastructure. The new
‘IBM Tivoli Monitoring for...’ solutions
will be described in this session
- how they work - how they are
implemented - and how they provide
you value.
P&A 20: Monitoring, the New Story
Speaker: Peter LoBrutto, IBM Tivoli
Category: Intermediate
What you will learn: This session
covers IBM Tivoli Monitoring.
You will learn about the resource
model, workbench, and migration
fundamentals as well as the latest
features of Tivoli’s monitoring solution
for managing operating systems.
Management starts with defining
guidelines for key IT resources.
Monitoring is about ensuring and
attaining these resource guidelines
to identify whether they are
performing properly; unavailable, or
just not healthy. This session covers
IBM Tivoli Monitoring - which is the
foundation for Tivoli’s monitoring
family of products. We will cover
resource model, workbench, and
migration fundamentals as well
as the latest features of Tivoli’s
monitoring solution for managing
operating systems and resources
throughout the enterprise and
extended enterprise environment.
P&A 21: Tivoli SAP Solution Set
Speaker: Claus Burgaard, PwC
Consulting - Nordics
Category: Intermediate
What you will learn:
• An understanding of the
challenges in supporting SAP
• How the presented solution set
can take out the pain in day-to-day
work of supporting SAP.
This presentation will briefly talk
about Tivoli’s manager for SAP and
how it compliments SAP’s CCMS
and then go into details on PwC
Consulting’s solution set for SAP,
based on Tivoli framework and
Tivoli manager for SAP. The solution
has been developed jointly by
Tivoli and PwC Consulting and is
based on experience from PwC
Consulting’s 1000+ successful
SAP implementations worldwide.
The effect from a large number
these implementations have been
analysed and processed. The end
result is a number of additional
monitors and rules, based on real
life problems, which together with
Tivoli framework, T/EC, Distributed
Monitoring, and Manager for SAP
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Tivoli
makes up the solution set. The
presentation will also touch on the
area of the actual implementation
and cost, which is based on a fixed
price schema depending on the
number of processors.
P&A 22: Tivoli Introduces An Automated
Service Level Management Solution
Speaker: Lewis Troke, IBM Tivoli
Category: Intermediate
What you will learn: This session
will provide technical function,
product architecture, installation and
implementation information. You will
also understand the relationship in
using the current Tivoli monitoring
applications in building and
managing service level agreements.
Business Impact Management
provides high value, proactive
planning solutions in addition to
real-time operations. This session
addresses the proactive planning
solutions with a focus on IBM/Tivoli
Service Level Advisor. Service Level
Management provides the ability
to automatically track and measure
performance and availability against
a service level agreement in both
an enterprise and multi-enterprise
environment.
This session will provide technical
function, product architecture,
installation and implementation
information, as well as, the use of
current Tivoli monitoring applications
in building and managing service
level agreements. The session will
include a demonstration of live
product code. As the first Tivoli
application to use the Tivoli Enterprise
(TM) Data Warehouse, this session
will also introduce the Tivoli Enterprise
Data Warehouse and its integration
with service level management.
P&A 23: NPM/IP - New Release Details
Speaker: Laura Knapp, IBM Tivoli
Category: Intermediate
What you will learn: How NPM/IP
can keep your z/OS system up and
running within performance levels
meeting your enterprise goals.
As you move your networks to IP,
a major black hole has existed
regarding IP performance information
on your OS/390. Nothing has allowed
you to quickly find out how the
system was performing. It goes even
further than that. Not only do you
need to understand the OS/390 IP
system, you also need to understand
applications (like FTP), core network
components like routers and Cisco
CIP, and what the clients are doing
- who is using the IP resources the
most? All of these items can be
found out using NPM/IP.
If you are running Unix System
Services on your OS/390 you’ve
got to have this product in order to
survive. Come hear the latest and
greatest on NetView Performance
Monitor for TCP/IP. As you roll out
your z/OS systems you quickly
find that the system is rich in new
functions. Can your management
tools keep pace? Come hear how
NPM/IP can keep your z/OS system
up and running within performance
levels meeting your enterprise goals.
P&A 24: High Availability for Enterprise
Content Management- Managing FileNET
Panagon with Best Practices
Speaker: Roland Merkt,
Cenit AG Systemhaus
Category: Intermediate
What you will learn: An understanding
of how FileNET Panagon can be
managed in a way that service levels
can be fulfilled and total cost of
ownership be reduced.
Today companies rely 100%
availability on mission-critical
applications, e.g. FileNET Panagon
for Content and eProcess
management. If these applications
fail, the business processes fail.
The only way to achieve high
availability, is a combination of an
automated application management
and hardware redundancy. This
presentation shows how FileNET
Panagon can be managed in a way,
that service levels can be fulfilled and
total cost of ownership be reduced.
P&A 25: The Tivoli Solution for the
zSeries Customer
Speaker: Richard Szulewski, IBM Tivoli
Category: Strategy-Overview
What you will learn: We will detail
what we offer so you can manage
zSeries resources and do so from
zSeries systems, distributed systems,
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Tivoli
and/or Linux systems in whatever
combination meets your business
requirements.
This session will lay out the
capabilities of the Tivoli portfolio
from the perspective of the zSeries
customer. We will detail what we
offer so you can manage zSeries
resources and do so from zSeries
systems, distributed systems,
and/or Linux systems in whatever
combination meets your business
requirements. Have you looked at
what zSeries offers? It is all about
flexibility, scalability and security. All
that zSeries used to handle it still
does but that is not the interesting
part. zSeries means new applications
using the latest technologies.
It means WebSphere, TCP/IP, J2EE,
and Linux. The same industry
standard technologies available
across a broad range of execution
environments but with traditional
zSeries qualities of service: reliability,
security, and scalability offering
a perhaps unexpected option to
have the newest applications in a
predictable production environment.
To manage this range of capabilities
requires expertise and experience.
Tivoli has both and our products
reflect that. We have the experience
to understand what it means to
deliver production quality service
nonstop. We understand the notions
of compatibility, scalability and
practical value. I will show you
how our product line has been
there, is here now and is evolving
smoothly with the technology and
you delivering management value
within the context of the skills and
processes you have in place.
Configuration and Operations
Management Track
The rapid adoption of
e-business has resulted in an
ever-increasing set of complex
applications and IT infrastructure
components for customers to
manage. Customers are facing
escalating costs to manage their
large, heterogeneous computing
environments. Productivity is lost
when geographically dispersed
employees don’t have the IT
resources they need to perform
their jobs. The underlying co-
ordination of computing workload
and integration with e-business
applications are major challenges.
IBM Tivoli’s Configuration and
Operations software solutions meet
today’s needs to maintain a robust,
efficient e-business infrastructure
and provide the foundation for future
expansion and new technologies.
Our solutions enable customers to
reduce costs, improve productivity
and gain control of their e-business
infrastructure. They provide excellent
scalability across large networks,
are built to manage heterogeneous
operating environments and deliver
rapid time to value. Configuration
Manager, Remote Control, Workload
Scheduler and Provisioning
for Configuration Management
constitute the core of IBM Tivoli’s
Configuration and Operations
solution portfolio. This track will
address how these solutions can
help you gain automated control of
your e-business infrastructure today
and realise greater value from a
partnership with IBM Tivoli software
in the future.
C&O 1: Tivoli Configuration and
Operations Management: Strategic
Update (Executive View)
Speaker: Jeff Smith, IBM Tivoli
Category: Strategy-Overview
What you will learn:
• Configuration and Operations
Management Strategy
• New Product Solutions
• How C&O Solutions manage your
infrastructure.
This session will feature Jeff Smith, VP
of Tivoli Configuration and Operations
products, discussing the overall
portfolio solutions and strategy. Key
strategic initiatives around tighter
integration of Software Distribution
and Inventory into Tivoli Configuration
Manager, end-to-end job scheduling
with Tivoli Workload Scheduler, and
the forthcoming solution Provisioning
for Configuration Management will
be highlighted. The session will
emphasize how the Tivoli C&O
solutions help customers gain
greater automated control of their
e-business infrastructure, reduce
costs and improve organisational
efficiency.
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C&O 2: Tivoli Remote Control - Advances
and Directions
Speaker: Alan Hsu, IBM Tivoli
Category: Strategy-Overview
What you will learn:
• The Remote Control Market today
• Tivoli Remote Control product
futures
• The way forward for Remote
Control.
Remote desktop management
remains a key ingredient necessary
to protect and sustain enterprise
infrastructures. Tivoli Remote Control
efficiently reduces the downtime
of user resources and thereby
optimises employee productivity and
cost savings. This session will provide
a forecast of the remote control
market, product strategy updates,
and a technical briefing on upcoming
solution functions and direction.
C&O 3: Designing the Tivoli Solution:
Frequently Un-answered Questions!
Speakers: Ingo Averdunk/
Gary Hamilton, IBM Tivoli
Category: Highly Technical
What you will learn: Architectural
considerations and best practices
for the Tivoli Framework.
This session will discuss the best
practices around architectural
considerations in the Tivoli
Framework - including: UNIX vs
NT - Centralised vs De-centralised
- NameRegistry exchanges - and
others. The speakers are technical
experts from Tivoli Support and
Services, and will provide an insight
into these interesting topics - and will
answer those questions for you.
C&O 5: Autonomic Computing
Speaker: Dan Biram, IBM Tivoli
Category: Strategy-Overview
C&O 6: Mobile Device Management
within Configuration Manager
Speakers: Alan Hsu and
Jim Jennings, IBM Tivoli
Category: Intermediate
What you will learn:
• How Tivoli provides Pervasive
Device Management
• Managing the Device Management
market
• How Tivoli lead the way in DM
standards.
How do you extend Change and
Configuration Management into
the Pervasive Device arena? This
session will expand on how Tivoli
extends their traditional Tivoli
technologies to manage pervasive
devices, focusing on mobile and
handheld devices. This session will
cover new product functionality
and the underlying technologies
that enable Tivoli to manage these
devices. The session is intended
to allow members to identify on
a technical level where Tivoli’s
new mobile device management
functionality can be leveraged within
your existing environments.
C&O 7: Change and Configuration
Management in Swisscom
Speaker: Michael Heinz,
Swisscom AG
Category: Intermediate
What you will learn:
• How Tivoli C&O products have
been implemented in a large
customer environment
• How Swisscom achieved Business
Benefits from their Tivoli C&O
solution
• Automation in a large customer
environment.
Swisscom AG have used Software
Distribution and Inventory to create
an automated distribution and
installation process, integrated with
their Asset Management system.
This has increased operational
efficiency, reduced the required
manual intervention and decreased
operational costs by more than 20%.
This session will highlight how this
has been achieved.
C&O 8: Automating Change and
Configuration Management
Speakers: Bo Dueholm Nielsen and
Carsten Lentz, Maersk Data and IBM
Category: Intermediate
What you will learn:
• How to exploit and enhance
standard software distribution
product functions
• Maintaining and managing
configurations in a customer
environment
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• Customer experiences of Software
Distribution 4.1.
Based on standard Software
Distribution 4.1 functionality, Maersk
Data have automated their Change
and Configuration Management
System for a Danish Government
customer. All central processes have
been automated when creating,
configuring and upgrading Windows
2000 clients and servers in a
distributed environment. This session
will highlight how this has been
achieved.
C&O 9: Tivoli Workload Scheduler -
Migrating to TWS 8.1
Speaker: Geoff Pusey, IBM Tivoli
Category: Highly Technical
What you will learn:
• Hints and tips for migrating
• Best Practices
• Using the new technology.
This session will help you decide
on your migration plans, which can
incorporate best practices which
meets your companies requirements,
and the decision to merge or keep
your existing scheduling engines. This
presentation is in three main parts
and concentrates on the following:
• The Migration plans of your existing
TWS distributed network to TWS 8.1
• The best practices for
implementing domains and agents
using TWS 8.1, which will help you
design and configure new and
existing TWS networks in a more
structured way.
• Looking at the pros and cons of
merging your distributed scheduler,
and mainframe scheduler, using
TWS 8.1 and TWS for z/OS.
C&O 10: IBM Tivoli Configuration
Manager: An Inventory Perspective
Speaker: David Ertl, IBM Tivoli
Category: Intermediate
Attendees: IT Manager, Technical
Consultant, Systems Administrator,
Systems Operator
What you will learn:
• New product features and
functions
• The Inventory Product strategy
• How Inventory adds value as part
of an overall solution.
Tivoli Configuration Manager delivers
integrated Inventory and Software
Distribution functionality. This
session will focus on the detailed
enhancements to the 4.2 release
of the Inventory Component. In
addition, you will learn about the
strategic direction of the Inventory
component, how it is positioned
today, and what additional value we
will deliver in the future. Because
integrating Inventory data with your
Configuration Management and
Asset Management applications is
key to deliver value to your business,
we will present our strategy around
these solutions.
C&O 11: IBM Tivoli Configuration
Manager: Advances and Directions in
Software Distribution
Speaker: Rosario Gangemi, IBM Tivoli
Category: Intermediate
What you will learn:
• New Product features and
functions
• The Software Distribution Product
strategy
• How Software Distribution adds
value as part of an overall solution.
IBM Tivoli Configuration Manager
can help you gain total control
over your enterprise software and
hardware. Its software distribution
module can give you the ability
to rapidly and efficiently deploy
complex mission-critical applications
to multiple locations from a central
point. After systems have been
deployed, the inventory module
lets you automatically scan for and
collect, hardware and software
configuration information from
computer systems across your
enterprise. This session will focus on
the software distribution module and
will discuss the current release as
well as future directions.
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C&O 12: Software and Data Distribution
at R+V Versicherung - On the way to
configuration management
Speaker: Christop Schulz,
R+V Versicherung
Category: Intermediate
What you will learn:
• Requirements to operate offline
clients with SWD
• How one could combine off the
box functionality by Tivoli and
enhanced functions
• Practical aspects of configuration
management.
Based on several years’ experience
with software distribution to desktop
PC’s at R+V the challenge was to
provide a solution for software- and
data- distribution to the laptops
of mostly offline working external
insurance agents.
The presentation describes the final
solution based on Tivoli SWD 4.1 /
Framework 3.7.1 and reasonable parts
including an extended client GUI that
where provided by R+V and shows
up efforts that lead to configuration
management.
The presentation also covers the
integration efforts that arise when
implementing a solution around
data delivery and administration. It
describes the experiences made
with planning and implementation,
the internal processes and the
working environment.
C&O 13: Tivoli Workload Scheduler - with
‘Integrated Scheduling with Enterprise
Applications’
Speaker: Warren Gill, IBM Tivoli
Category: Highly Technical
What you will learn: How to add value
to your e-busines applications using
IBM Tivoli Workload Scheduler.
Tivoli Workload Scheduler is the
workload integration engine for
enterprise e-busines applications.
This session describes how
Workload Scheduler adds value to
e-business infrastructure by
integrating directly with your
applications.
C&O 14: The Tivoli Reporting Solution
Speaker: David Hobbs, IBM Tivoli
Category: Intermediate
What you will learn:
• The new Tivoli Reporting
Architecture
• Consistent reporting across
Management applications
• Installation and migration
considerations.
Businesses, quite rightly, are
demanding more, and better
accountability from the IT
department. You have a variety of
tools, and vast amounts of data. What
you need is a clear, concise strategy
and methodology for aggregating,
and using the information you have
to support the business. This session
gets you started.
C&O 16: Tivoli Workload Scheduler -
Advances and Directions
Speaker: Warren Gill, IBM Tivoli
Category: Highly Technical
What you will learn: The value of
Tivoli Workload Scheduler.
IBM Tivoli Workload Scheduler is at
the nucleus of IT Operations and
e-busines Infrastructure. This session
describes how Workload Scheduler
adds value to that infrastructure, and
how we will improve the product in
future releases.
Security Management Track
Security is the top e-busines
inhibitor. Corporations face
competitive pressures driving
Enterprises to e-busines,
compounded by the complexity
of the issues typically required for
keeping resource access under
control. With e-busines’ inherent
security challenges, protection of
Enterprise assets becomes even
more critical! With Tivoli SecureWay’s
solutions, your framework for e-
busines security moves way beyond
‘keeping the bad guys out,’ enabling
you to:
• Deploy focused, efficient and
effective security management
• Offer your partners, suppliers,
employees and customers
personalised and secure e-busines
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• Take a proactive and effective
approach to keeping your
operational environment free of
viruses, hackers, and denial-of-
service attacks.
This track covers the current details
and plans of the combined product
set, and provides presentations
that help you understand the
critical security issues facing every
technology-reliant organisation.
There will be technical sessions
with practical examples showing
how Tivoli’s policy-based, one touch
management makes it possible to
bring security under control. This
means giving the right people the
right access without a hassle.
SEC 1: Tivoli Security Management:
Strategic Update (Executive View)
Speaker: Arvind Krishna, IBM Tivoli
Category: Strategy-Overview
What you will learn: Tivoli Security
and Privacy Strategy.
Dr. Arvind Krishna, vice president of
security products for Tivoli Software,
will present an overview of the
security and privacy markets. He will
discuss future trends, opportunities,
threats and will outline IBM’s vision
and solution strategy that address
these markets.
SEC 2: Tivoli Identity Manager: Product
Overview, Roadmap and Deployment
Hints and Tips
Speakers: Srdjan Ljubisavljevic and
Eustace Cornwall, IBM Tivoli
Category: Strategy-Overview
What you will learn: Overview and
deployment tips for Tivoli Identity
Manager.
As companies expand into
e-business and respond to the
dynamics of changing business
environments, they must change
the way they establish relationships
between users and business
resources - managing who gets
access to what.
More people will need access
to these critical resources, and
fluctuating user populations and
rapid employee turnover will make
the provisioning of access even
more complex. To compensate for
these business inhibitors, companies
must increase the efficiency and
reduce the cost of managing user
information. Tivoli Identity Manager
helps organisations address these
key business issues and rapidly
realise return on investment by
bringing users, systems and
applications online quickly.
This session will introduce Tivoli’s
current offering in this space. The
value proposition, customer pains
and technical content of Tivoli
Identity Manager Version 1.1 will be
discussed. We will also take a look at
what is planned for the next release
and beyond. Finally, experiences
gained and lessons learned in
several pilots and deployments will
be shared with the audience.
SEC 3: For WebSphere Security Think
IBM Tivoli Access Manager
Speaker: Vaughan Harper, IBM Tivoli
Category: Strategy-Overview
What you will learn: An overview of
Tivoli Access Manager.
This presentation covers IBM Tivoli
Access Manager for e-business and
its comprehensive, scalable, and
standards-based authentication,
single sign-on and authorisation
services for Web pages and Web
applications.
How the Access Manager security
services ensure that only authorised
users are granted access to data,
services and transaction is described.
Also covered is how changes to
be made to security policy can
be achieved without the need for
complex, proprietary code security
code in WebSphere, WebLogic.
SEC 4: Threat Management - IBM Tivoli
Risk Manager: Product Overview and
Roadmap
Speaker: Phil Billin, IBM Tivoli
Category: Strategy-Overview
What you will learn: An overview of
Tivoli Risk Manager.
As companies expand into
e-business and respond to the
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dynamics of changing business
environments, they must change the
way they ensure that their security
systems perform to security policy.
Managing the data generated by
many and diverse systems in an
enterprise can no longer be handled
manually. The data is too large and
complex, leaving companies IT
systems exposed to attack due to
lack of available and skilled resource.
More critical to many companies
is that this may result in a failure of
security audits, which in many cases
directly affects the companies ability
to legally operate. To remove these
business inhibitors, and potentially
expensive failures, companies must
automate the collection and analysis
for system security data so as to
provide only valid INFORMATION
as opposed to just data, that can
be understood and handled by the
limited and valuable experienced
security professionals.
This session will introduce IBM
Tivoli’s current offering in this space.
The value proposition, customer
pains and technical content of IBM
Tivoli Risk Manager Version 3.8 will
be discussed. We will also take a
look at what is planned for the next
release and beyond.
SEC 5: Atomic Physics for Intrusion
Detection Purpose
Speaker: Stephane Woillez, IBM Tivoli
Category: Strategy-Overview
What you will learn: Intrusion
detection techniques of Tivoli Risk
Manager.
Detecting intruders trying to
penetrate networks of computers is
not an easy task. Monitoring systems
for these attacks, 24 hours a day, day
after day, requires a net of sensors,
looking at data crossing networks,
tasks executed by computers, and
gates protecting the internal network
from alien systems.
Issues of intrusion detection are
numerous, requiring several layers
of defenses, working together to
give a real-time synthesis of the
information system’s security status.
Two years ago, IBM introduced Risk
Manager, the industry leading Hyper
console that automatically controls
the security status of networks
by gathering and consolidating
information from all the deployed
security sensors.
This session will reveal some of the
high-tech techniques developed by
the IBM Research Laboratory that
make Risk Manager so unique and
so powerful in detecting aggressive
behaviours; including how atomic
physics applied to intrusion detection
has made it possible to detect an
unlimited number of attacks over an
unlimited period of time.
SEC 6: Securing WebSphere applications
with Policy Director
Speaker: Johan Bakker, Bartox
Category: Highly Technical
What you will learn: How to secure
WebSphere applications with Tivoli
Policy Director.
This session is about the options
to secure WebSphere Application
Server. It shows in detail how to
use the Policy Director WebSphere
enforcer (PD WAS) to secure
WebSphere.
SEC7: Managing Privacy
Speaker: Mike Collins, IBM Tivoli
Category: Strategy-Overview
What you will learn: Tivoli’s approach
to Privacy Management.
Tivoli Privacy Manager is an access
control solution developed for e-
businesses needing to effectively
implement privacy policies,
protecting consumers’ personally
identifiable information. This is
essential to protect consumer trust
and brand integrity and to avoid
potential legal action based on
privacy invasion.
This presentation covers how Privacy
Manager can control access to
personal information, to comply
with laws, industry regulations and
customer expectations. It describes
how Privacy Manager will allow you
to use a common Authorisation and
Identity Framework to coordinate
enforcement of Privacy and Security,
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and how to extend the authorisation
capabilities of IBM Tivoli Access
Manager for e-business via instance-
based authorisation and dynamic
roles.
SEC 8: A Services view on building
successful solutions with IBM Tivoli
Access Manager for e-business
Speaker: Vince Cassidy, IBM Tivoli
Category: Intermediate
What you will learn:
• Planning your project
• Meeting requirements
• Avoiding obstacles.
This presentation focuses on the
issues around designing, building,
and managing successful solutions
using Tivoli Access Manager. It
highlights a number of Access
Manager solutions provided by the
EMEA North Region services team.
This includes the requirements for
the projects, how these requirements
were met, and discusses some
of the obstacles that had to be
overcome in order to achieve a
successful implementation.
SEC 9: Secure Electronic Self-Service in
the Public Sector in Denmark
Speaker: Eddy Madsen,
Cap Gemini Ernst and Young
Category: Intermediate
What you will learn:
• To get a security solution in
the Public Sector using digital
certificates
• To use roles based access to
different Web-applications
• To get an effective integration using
standard products.
Cap Gemini Ernst and Young has
developed a repeatable security
solution for the Public Sector in
Denmark based on IBM/Tivoli
Access Manager for e-business. The
solution can identify the citizen using
user-id/password or public digital
certificates in electronic self-service
Web-applications, given access to
the right applications and signing
documents using the certificate.
SEC 10: Protect your e-business
from the Security Flaws Inherent in
UNIX and Linux
Speaker: Vaughan Harper, IBM Tivoli
Category: Highly Technical
What you will learn: Enhancing the
security of UNIX and Linux.
This session looks at the security
implications of the UNIX super user
(root) model. IBM Tivoli Access
Manager for Operating Systems
is a comprehensive solution that
addresses the division of root
capability, fine-grained access
control to file system and network
resources, and the detailed auditing
of security-sensitive operations.
We’ll look at how this product
works without adding significant
overhead to the system, and typical
configurations and best practices in
adding a sophisticated security layer
to UNIX and Linux.
SEC 11: Secure Messaging (MQ)
Speaker: Jon P Harry, IBM Tivoli
Category: Intermediate
What you will learn: How to secure
messaging with IBM Tivoli Access
Manager for Business Integration.
IBM Tivoli Access Manager for
Business Integration (A New Twist
on Middleware Messaging Security
using PKI Technology) - S/MIME
allows e-mail messages to be
signed and encrypted during transit,
which enables message integrity,
verification of the sender’s identity
and ensures that only the intended
recipients can read the message.
IBM Tivoli Access Manager for
Business Integration does the same
thing for WebSphere MQ messages
while also providing authorisation
and auditing.
SEC 12: An unusual Design for Tivoli
SecureWay User Administration Avoiding
Orphan Accounts
Speaker: Bernhard Kragl,
Triaton GmbH
Category: Intermediate
What you will learn:
• Design of an application oriented
user administration
• Handling of multiple records for the
same user
• Implementation of custom
attributes to handle special user
attributes (AIX environment only).
Users normally get an account
on a particular machine because
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they work with an application
hosted on this system. In the usual
User Administration design this
information - which user works with
which application and has therefore
an account - is lost. To keep this
information we recommend one
profile per application and use an
extra level of profile managers as
merge point. On the other side, this
design has to handle the problem
of having multiple records for the
same user.
SEC 13: Centralised User administration
Speaker: Martin Keller, ITErgo
Category: Intermediate
What you will learn: Project
experience with Tivoli Identity
Manager.
ITErgo was founded in 2000 as a result
of establishing the ERGO-Insurance
Group consisting of 4 large German
insurance companies (Deutsche
KrankenVersicherung (DKV),
VICTORIA, Hamburg-Mannheimer
und DAS). ITErgo’s assignment is to
provide the centralised IT Service for
the ERGO group.
The ERGO-Insurance Group is the
second largest insurance company
in Germany having approx. 30 000
employees (located in 4 German
cities) and approx. 15 million
customer. Due to the fact of merging
4 individual companies having
completely different IT-Landscapes
so far, ITErgo established several
projects to overcome this situation.
In the security area, 3 major projects
where defined trying to match a
given situation and expectation of
individual companies as well as
to unify processes and policies
across the ERGO-group. By means
of centralised User administration,
appropriate tools will enable ITErgo
to establish common policies
for Create, Delete and Modify of
single users across the enterprise
IT Infrastructure. Once policies are
established, they can be applied to
employees as well as to the field
service and in future to external
customers as well using ITErgo-
Systems via Internet.
Beside the organisational and
structural objectives ITErgo wants to
shape for 2 further targets with this
project.
Using Tivoli’s integrated System
Management Approach for security,
costs of the User Administration
can be reduced significantly while
increasing the security level across
ITErgo simultaneously.
Phase 1 of the Centralised User
Admin Project was started in August
2001 at DKV in Cologne, comprising
all central IT-Systems of DKV. In this
talk ITErgo will share its experience
implementing phase 1 of the named
project (4 000 user at DKV) and will
discuss project scope and lessons
learned. ITErgo is using the latest
Version (3.8) of Tivoli User Admin for
the implementation.
SEC 15: Extending Policy Director
authentication with Biometrics
Speaker: Nils Meulemans, SecurIT
Category: Highly Technical
What you will learn: How to extend
Policy Director authentication with
biometrics.
Based on the experience gained in
implementing custom authentication
services, SecurIT has developed
a model for a reusable Policy
Director CDAS server. This model
has been used is several Policy
Director projects in the Benelux. The
presentation will briefly describe
this model and will show how it can
be tailored to extend Policy Director
authentication with biometrics.
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Storage and SAN Management Track
Data may be your most important
resource, and availability and
protection of that data is critical.
IBM Tivoli Storage management
products are descended from IBM’s
award winning Adstar Distributed
Storage Manager (ADSM), and
continue to lead in innovation and
usability. Learn about centralised,
automated and policy-based
management and continue to lead in
both function and ROI.
STOR 1: Tivoli Storage Management:
Strategic Update (Executive View)
Speaker: Brenda Zawatski, IBM Tivoli
Category: Strategy-Overview
What you will learn: Executive
Overview of Tivoli’s Storage
Management solution.
This session will cover the Tivoli
Storage Portfolio at a high level,
the value propositions and the
competitive environments. It will also
include the Tivoli Storage Strategy
for 2002 as well as the technology
direction and marketplace strategies.
STOR 2: Storage and Service
Management
Speaker: Ian Hancock, IBM Tivoli
Category: Intermediate
What you will learn: The relationships
between Tivoli storage Management
and your Service Level Agreement.
This session explores the
significance of IT Service
Management processes to IT
organisations in terms of their ability
to deliver services to end users
within the framework of Service Level
Agreements.
The relationship between the
disciplines of these core IT processes
and the functionality offered by Tivoli
Storage Management solutions is
discussed both for the traditional
data management products and
new Storage Resource Management
solutions.
STOR 3: Protect your Business from
Disasters
Speaker: Ian Hancock, IBM Tivoli
Category: Intermediate
What you will learn: How to plan for
disaster delivery.
Traditionally disaster recovery has
been defined as the ability to recover
from a catastrophic outage of IT
systems.
It is critical to have a plan for these
events, but planning a recovery from
catastrophic disasters still leaves
an enterprise exposed to the risk of
lost revenue and lost productivity
resulting from occurrences that are
for more mundane - for example,
at least 80 percent of all date loss
results from human error. In this
session, the speaker will detail the
requirements for a comprehensive
plan to enable the enterprise to
recover from unplanned outages and
how the challenge can be met with
well-developed and tested solutions.
STOR 4: Tivoli Storage Management
Architecture and Roadmap
Speaker: Steve Cliff, IBM Tivoli
Category: Intermediate
What you will learn: The architecture
and roadmap for Tivoli Storage
Manager.
This session will review the core
architecture which enables Tivoli
Storage Manager to deliver unique
functionality and business return. The
speaker will also outline the roadmap
and vision for the future building
on today’s Tivoli Storage Manager
platform and also introducing new
storage resource management (SRM)
solutions to deliver total storage
management for the enterprise.
STOR 5: Getting Real Business Value
from your Tivoli Storage Management
Solutions
Speaker: Rob Hockey, IBM Tivoli
Category: Intermediate
What you will learn: How to achieve
a Return on Investment from Tivoli
Storage Manager.
This session will explore the
significant cost and ROI advantages
of choosing Tivoli Storage
Management Solutions for enterprise
backup, restore and archive -
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enabled by Tivoli Storage Manager’s
unique architecture. The session will
explore this topic using examples
of real-life customer environments
where cost savings have been
made when compared to customers’
previous or alternate backup/restore
solutions.
STOR 6: Managing Data Growth with an
Archiving Strategy
Speaker: Cyrus Niltchian, IBM Tivoli
Category: Intermediate
What you will learn: How to develope
an arching strategy to manage your
data growth.
The ‘IBM Tivoli Storage Managers
for Applications and Databases’
(formerly known as TDPs) and ‘IBM
Content Manager CommonStore’
are complementary products, which
can leverage each other by providing
Data Protection as well as Content
Management. The session will focus
on different solution architectures
spanning from Data Protection
over Data Archiving to Content
Management. An evolutionary growth
path will be proposed and the
modularity of both products will be
elaborated. The overall architecture
as well as selling points for the
harmony pairs are provided.
STOR 7: SAN Management and SRM
Speaker: Steve Cliff, IBM Tivoli
Category: Intermediate
What you will learn: Details on
managing SANs and the new Storage
Resource Managment Solution.
This session explores the
requirements and challenges for
managing networked storage and an
enterprise’s total storage resources.
The speaker will describe how Tivoli
storage management addresses
these through automated, policy-
based solutions including a new
storage resource management
(SRM) offering.
STOR 8: TSM LAN v LAN-free v
Server-free
Speaker: Jason Bamford, IBM Tivoli
Category: Highly Technical
What you will learn: Best practices for
Tivoli Storage Manager solutions.
This technically-oriented session
discusses considerations and ‘best
practices’ for designing a robust and
optimised backup solution using
Tivoli Storage Manager.
STOR 9: Integrated Backup for
Databases
Speaker: Klemens Poschke, IBM Tivoli
Category: Highly Technical
What you will learn: Backup of
relational databases with Tivoli
Storage Manager for Databases.
This technical session reviews the
requirements for online, integrated
backup of relational databases with
a particular emphasis on methodical
alternatives. The Tivoli Storage
Manager data protection products
for databases are described along
with a technical review of the product
implementation.
STOR 10: Integrated Backup for Lotus
Domino and Mail
Speaker: Cyrus Niltchian, IBM Tivoli
Category: Highly Technical
What you will learn: Implementation
details for Tivoli Storage Manager for
Mail.
IBM Tivoli Storage Manager for
Mail (formerly known as TDP) is a
key component of our marketing
positioning for 2002. This session
will focus on solution architecture
as well as ‘general’ technical details
and implementation of the product.
Session will go into detailed
discussion of setup and operation
of the product. Lotus Domino as well
as MS Exchange specific aspects
will be discussed. A solution for the
MS exchange ‘Individual Mailbox
Restore’ requirement will be alluded
and proposed. The Session will
also review Server-less backup vs.
LAN-free backup for the product
and will discuss considerations and
expectations (positioning).
STOR 11: Integrated Backup for
WebSphere Application Server 3.5
Speaker:Cyrus Niltchian, IBM Tivoli
Category: Highly Technical
What you will learn: Implementation
for Tivoli Storage Manager for
Application Server.
IBM Tivoli Storage Manager
for Application Server is a key
component of our marketing
positioning for 2002. This session
will focus on solution architecture as
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well as ‘general’ technical details and
implementation of the Tivoli Manager
for Application Server. Session will go
into detailed discussion of setup and
operations. Specific aspects of the
IBM WebSphere Application Server
will be highlighted. Session will also
review architecture and discuss
considerations and expectations
(positioning).
STOR 12: Integrated Backup for SAP
Speaker: Hans Joachim Renger,
IBM Tivoli
Category: Highly Technical
What you will learn: Using Tivoli
Storage Manager for back up of SAP.
This technical session reviews
the requirements for online,
integrated backup of SAP database
environments. The Tivoli Storage
Manager data protection products
for Enterprise Resource Planning
are described along with a technical
review of the product implementation.
STOR 13: Integrated Backup for IBM
Enterprise Storage Server (ESS)
Speaker: Hans Joachim Renger,
IBM Tivoli
Category: Highly Technical
What you will learn: Implementation
details in the use of Tivoli Storage
Manager with the IBM ESS (Shark).
This technical session reviews the
requirements for online, integrated
backup of R/3 relational databases
when using the IBM Enterprise
Storage Server (ESS or ‘Shark’).
The Tivoli Storage Manager data
protection product uses the ESS
Copy Services ‘Flash copy’ function
that is described in this session along
with a technical review of the product
implementation.
STOR 14: How to Build a Storage
Provider Business
Speaker: Rickard Ekstrˆm,
Virtus Storage Provider, Sweden
Category: Intermediate
What you will learn:
• How can you take benefit of TSM
building a scaleable backup
solution
• When to consider using a Storage
Provider Partner
• Some tips on building the
infrastructure and platforms
• The reason we started the
company
• How the business strategy
changed from primary to
secondary storage
• The reason we used TSM to build
our backup business
• The technical platform, how we
did it, what to look out for what
will we do in the future, storage
management, disaster recovery.
STOR 15: TSM Implementation at the
Albert Heijn Twin Computer Centre
Speaker: Gerard Beerepoot, Ahold ISE
Category: Intermediate
What you will learn:
• The way TSM can be architected in
a Twin Computer Centre concept
• How a Twin Computer Centre can
be structured to provide Disaster
Recovery for TSM
• Considerations for implementation
choices regarding IBM 3494 tape
library and tape drive sharing, TSM
security and scheduling.
Two years ago Albert Heijn didn’t use
TSM. Now we are a reference site for
the product. What caused us to start
a conversion and what choices have
we made?
The presentation starts depicting
our backup/restore hardware
infrastructure spanning two computer
centres. It shows how LAN, SAN and
remote copy connections between
them are used to fulfill several
functional requirements. Our TSM
Disaster Recovery provisions are
shown. Decisions about IBM 3494
tape library and tape drive sharing,
TSM security and scheduling are
explained.
STOR 16: Tivoli Storage Manager
Speaker: Steve Cliff, IBM Tivoli
Category: Intermediate
What you will learn: Why Tivoli
Storage Manager is the superior
Enterprise Back up solution.
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Tivoli Storage Manager is the
superior enterprise backup product!
Come learn about the latest
benchmark between Tivoli Storage
Manager and Veritas NetBackup.
We will explore TSM competitive
strengths, and will highlight how TSM
brings your company the highest
ROI and lowest cost of ownership for
enterprise backup .
STOR 17: Exploiting TSM in a
Heterogeneous Library
Speaker: Chris Young,
Gresham Computing plc
Category: Highly Technical
What you will learn: How to exploit
Tivoli Storage Manager in a
heterogeneous library.
Maximising the return on
storage assets and containing
administrative costs, while at the
same time securing business
continuity, remains one of the
biggest challenges facing IT
managers. Learn how you can
reconcile these pressures within
your TSM environment, through the
deployment of EDT-DistribuTAPE.
Using a range of case studies
from some of the world’s largest
enterprises, this presentation will
demonstrate how organisations
can: - Maximise the return from
existing library assets - Develop
best-of-breed, point-in-time purchase
strategies for library hardware -
Improve storage availability - Contain
costs of media management in the
face of rapid data growth
STOR 18: ROI to your Organisation
Speaker: Andy Slater,
Tectrade Computers Ltd
Category: Intermediate
An ROI study involving Tivoli Storage
Manager products
Managing Your Business
These important sessions do not
easily fall into any of the defined
product related tracks. Customer
and Business Partner experiences
with Tivoli products including case
studies, detailed technical review
sessions and relevant Tivoli business
partner integration, examples which
all help round off the Tivoli program.
MYB 2: SLA/Service Level Management
- it’s Working Reality (Double session)
Speaker: Gerd Tichy, SOLCON
IT-Management Corporation
Category: Intermediate
What you will learn: The relationship
between Business and IT
infrastructure.
This presentation is discussing
the relationship between business
and IT infrastructure. It shows
how business requirements can
be transformed into IT services
(including service level definition)
meeting the business requirements.
It also shows a customer case and
discusses the problems during
such an implementation and how
they have been solved. Furthermore
it gives an abstract of benefits of
service level management.
MYB 3: Tivoli and User Groups
Speaker: Elise Kushner, ACT
IT-Consulting and Services
Category: Strategy-Overview
What you will learn: The benefits of
Tivoli User Groups.
• Goals and objectives of user
groups
• Which user groups exist in Europe
• The line of communication
between user groups and Tivoli
• Structure of a typical user group
meeting
• GSE Germany’s experiences with
and relationship to Tivoli
• How to join or found a user group
or get more information.
MYB 4: IT Optimisation for Enterprise
Systems Management
Speaker: Jeroen Visser, IBM IGS-ITS
Category: Strategy-Overview
What you will learn:
• Optimisation objectives are
business related
• Optimisation objectives can only
be achieved by a combination
of organisation, processes and
technique related changes
• IBM has the skills, experience and
means to make commitments in
achieving the customer business
oriented results.
The ITS consulting practice for
Enterprise Systems Management
has developed an offering where
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we share the responsibility with
the customer to optimise their IT
management operation. This highly
modular and Tivoli based approach
is based upon our experience, best
practice and proven consulting
methods. In short we realise
optimisation by transforming the IT
support organisation into a business
process oriented and SLA driven
service delivery organisation. What
makes this offering unique is the fact
that IBM has a focus on achieving
business goals by delivering a
working solution and not products.
The presentation describes how
we translate business objectives,
based on the balanced scorecard,
into Tivoli based solutions where
business process management,
service support and delivery and
SLA management are key.
MYB 5: Customer Oriented Web Service
Management
Speaker: Colin Clarkson-Short,
Deloitte Consulting
Category: Intermediate
What you will learn: Implementation
details for Web Service
Management.
In a jointly funded project with IBM,
Deloitte Consulting’s European ESM
(Enterprise Systems Management)
practice has developed a reference
implementation of the Tivoli Web
Solutions e-management suite. This
implementation, hosted by Deloitte’s
European Solution Centre (ESC)
in Bath, provides a demonstrable
and repeatable solution forming
a ‘springboard’ to generate client
interest and fast-track future
implementations. The experiences
and metrics gathered by monitoring
the ESC’s portal Web server have
enabled the refinement of Deloitte
Consulting’s best practice approach
to Web service management.
MYB 6: Rolling out a Tivoli Infrastructure
with RapTER
Speaker: Kai von Thadden,
Triaton GmbH
Category: Intermediate
What you will learn:
• Share experience with RapTER
• Share experience from a Tivoli
rollout
• Learn about Triaton’s managed
services offering.
Tivoli provides the tool RapTER that
helps to roll out a Tivoli Infrastructure
more quickly. This tool was used to
design and roll out the infrastructure
for project SPIRIT. SPIRIT is the
complete redesign of the Tivoli
Framework based infrastructure for
Triaton Hosting Centres. This talk
shares the experiences gained from
using RapTER with the audience.
MYB 7: The role of Systems Management
in managing the worldwide IT-
Infrastructure
Speaker: Klaus Stephan, IBM IGS-SO
Category: Strategy-Overview
What you will learn:
• A basic understanding of
the strategic shift in Systems
Management Infrastructure
Solutions
• A basic understanding of the
challenges that underlay that
strategic shift
• How IBM covers those new
requirements in Strategic
Outsourcing Service Delivery
We will discuss the role of Tivoli
Software in the context of a new
strategic shift in the Outsourcing
Decision. Therefore we will use an
actual real life example.
MYB 8: Global Systems Management
with Tivoli
Speaker: Paul Thomas, Unicible
Category: Intermediate
What you will learn: How to make the
move from Systems Management to
Service Level Management.
To change from the management
of systems to the management of
services and transform Systems
Management to make it global,
integrated, coherent and evolutive
whilst ensuring control of costs.
Systems Management being
all the functions necessary to
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manage an IS infrastructure with
the goal of assuring the quality of
the services delivered at the best
cost. It must remove the islands, the
redundancies and fill the holes of
management in order to improve the
quality of our services in a business
perspective and to reduce the time
of unavailability of applications
(not systems). This is the goal for
Unicible and how are we meeting
the challenge.
MYB 9: Role-Based Software
Distribution to Active Directory Users
Speaker: Rene Klever, Triple P
Category: Highly Technical
What you will learn:
• How to perform Software
Distributions to Active Directory
Users
• How to perform role-based
Software Distributions
• How to perform On Demand
Software Distributions
A lot of companies that start to use
Active Directory want to manage
their users using a roles system.
They create Global Groups for
each function in Active Directory
and assign all the necessary
resources for that function to that
group. The presentation shows
how application access of these
functions can be managed from
Tivoli and how software distribution
to a user can be performed based
on its specified function or role. Out
of the box Tivoli can only distribute
software to systems, not to users.
The presentation will show how to
distribute software to users creating
a true Roaming Environment. One
of the necessary technologies
for a true Roaming Environment
is ‘On Demand Distribution’. The
presentation will also show how to
do this with Tivoli.
MYB 10: Total Wireless Management
- Nokia
Speaker: Juha Oja, Nokia
Category: Intermediate
What you will learn: Nokia’s
experience with Wireless
Management.
Public WLAN opportunity highlighting
the business related reason why
mobile operators (besides Telco’s
and ISP’s) should leverage their
assets and take their ‘piece of the
cake’. The main reasons are:
• potential end-users are business
travelers with laptops (these guys
have mobile phones and SIM’s
- i.e. they are exisitng custmers of
mobile operators)
• mobile operators that already have
infrastructure to authenticate and
invoice subscribers in secure way
• mobile operators can provide
international roaming, Nokia
Operator Wireless LAN solution.
Nokia has a unique solution
designed to meet mobile operators
requirements, solution overview
(elements, functionality), utilising the
SIM, cards for secure authentication
and billing and roaming Centralised
network management of Nokia
Operator Wireless LAN with IBM
Tivoli, centralised management
solution needed to manage WLAN
access points. Access controllers,
IBM Tivoli provides a good, cost-
effective solution, joint project IBM
- Nokia
MYB 11: Business Driven Changes to
Process Level Management
Speaker: Petri Parkkali, Novo Group
Category: Strategy-Overview
What you will learn:
• Integration from other system
management tools to Tivoli
• Process level view to system
management
• Lessons learned on multicustomer
multiplatform outsourcing
environment
Novo has 30 years experience in
Outsourcing business: - Business
drivers - Critical multicustomer
multiplatform environment -
Effects on processes, methods
and knowledge - Migration from
Unicenter/Openview to wide Tivoli
environment - Focus to development;
case examples Service concept
versus system management
architecture. Challenges to manage
process level SLA’s and SLM’s
- what’s Tivoli’s role Effects on
processes - how we priorised tasks
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Difficult integrations and point
solution environment versus Tivoli
based new environment. Integration
model - PLAN – CO-OPERATE
– MIGRATION from TNG to TIVOLI
– NEW SERVICES – AUTOMATION
– DEVELOPMENT, STEP BY STEP
Some development examples; PDA-
management, Novo’s MobTec = TEC
interface on Nokia 9210.
Tivoli Birds of a Feather
Running throughout the conference
you might want to participate in
one or more of these sessions.
The birds of a feather sessions
- a series of onehour roundtable
discussions based on some of the
breakout sessions - gives you the
opportunity to cover topic led Q&A in
a more relaxed forum. With a mixed
level of technical content, these
sessions span the whole spectrum of
technology management, enabling
you to choose the ones most relevant
to you and your organisation. They
provide an additional opportunity
to meet the experts and get your
questions answered. For those of
you that attend Tivoli User Group
meetings the Birds of a Feather
sessions are similar to ‘special
interest groups’ (SIGs).
BOF 1: Monitoring Solutions: All you DM
concerns answered
Speakers: Bob Madey, Peter Lobrutto,
Theo Winkelmann, IBM Tivoli
Category: Intermediate
If you are concerned about the
migration issues or the new
functionality of the proactive analysis
components, then this is for you. You
can ask specific questions around
the introduction of the proactive
analysis components and how it will
affect you.
BOF 2: Business Impact Management
Solutions: Welcome to the TBSM world
Speakers: Kevin Anthony, and Tony
French, IBM Tivoli
Category: Intermediate
Confused as to where this fits? What
the new functionality will give you?
Then ask the experts.
BOF 3: Event Correlation and Automation
Solutions: All you Wanted to Know About
Event Management
Speakers: Bob Madey and Andrew
Naiberg, IBM Tivoli
Category: Intermediate
Find out how you can manage non-
Tivoli resources, how to integrate
with other Tivoli products. If you are
concerned, then you should attend.
BOF 4: Performance and Availability:
Roundtable/Q&A
Speaker: IBM Tivoli
Category: Intermediate
This Question and Answer session
will have a panel of subject experts
including Product Management,
Developers, Services and Support
so that you can ask a wide range of
questions
BOF 5: Job Scheduling: Cross Platform
Scheduling and Application Integration
Speakers: Warren Gill and Geoff Pusey,
IBM Tivoli
Category: Intermediate
Learn more about performing
distributed and host scheduling
using TWS. Learn also about the
future strategy for the product.
BOF 6: Autonomic Computing
Speakers: Dan Biram and
Maria Albena Carlizza, IBM Tivoli
Category: Intermediate
BOF 7: Mobile Device Management:
Extend your enterprise to pervasive
device management
Speakers: Alan Hsu and
Jim Jennings, IBM Tivoli
Category: Intermediate
Find out how you Tivoli can help you
manage your pervasive devices.
BOF 8: IBM Tivoli Configuration
Manager: Enhancements to Software
Distribution and Inventory
Speakers: Debbie Bandera and
David Ertl, IBM Tivoli
Category: Intermediate
Speak to our developers and
Product Managers to learn about the
enhancements to our C&O portfolio
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BOF 9: Configurations and Operations:
Roundtable/Q&A
Speaker: IBM Tivoli
Category: Strategy-Overview
We will have a panel of subject
experts including Product
Management, Developers, Services
and Support so that you can ask
a wide range of questions. This
session will be an open forum.
BOF 10: Identity Management - All about
Managing Identity
Speakers: Arvind Krishna, Srdjan
Ljubisavljevic and Maria Ivana,
IBM Tivoli
Category: Intermediate
An excellent opportunity to have your
business and technical questions
about Identity Management across
complex environments answered.
BOF 11: Threat Management -
Risk Management, Intrusion Detection
and Privacy
Speakers: Phil Billin and Stephane
Woillez, IBM Tivoli
Category: Intermediate
This session offers you the chance
to participate in discussions
concerning the important issue of
security threats to your enterprise.
BOF 13: Access Management - Access
Manager for Operating Systems and
Access Manager for Business Integration
Speakers: Vaughan Harper, James
Darwin and Marc Deflers, IBM Tivoli
Category: Intermediate
An informal Question and Answer
forum where the protection of
applications and operating system
resources, and the control of access
to MQSeries resources will be
discussed. You bring the questions,
we’ll bring the answers.
BOF 14: Access Management - Access
Management and all you Want to Know
about WebSphere Integration
Speakers: Arvind Krishna, Vaughan
Harper and James Darwin, IBM Tivoli
Category: Intermediate
Meet the experts. An opportunity
to discuss security issues affecting
e-business, in particular Web-
based administration, policy-based
security and Integration with the IBM
WebSphere product.
BOF 15 : Tivoli Storage Manager -
Performance Tuning
Speakers: Alberto Chechi and
Brian Hansford, IBM Tivoli
Category: Intermediate
Find out more about how to get the
best out of your TSM server/network.
BOF 16: Data Management - Protecting
your environment with Tivoli Storage
Manager for...
Speaker: Cyrus Niltchian, IBM Tivoli
Category: Intermediate
Would you like to find out more
about protecting your Mail servers,
Application Servers, Databases and
Hardware (ESS/Symmetrix). you can
with IBM Tivoli Storage Manager.
BOF 17: SAN Solutions: Storage
solutions for your SAN
Speaker: Jason Bamford, IBM Tivoli
Category: Intermediate
Find out what Storage solution we
have for your SAN, with LAN Free
and Server Free.
BOF 18: Storage - Roundtable/Q&A
Speakers: Steve Cliff and
Jason Bamford, IBM Tivoli
Category: Strategy-Overview
We will have a panel of subject
experts form all area’s of Tivoli
Storage group available so that you
can ask a wide range of questions in
an open forum.
BOF 19: Tivoli Support and Services
- Customer Satisfaction and Account
Management
Speaker: Nick Hinton, IBM Tivoli
Category: Strategy-Overview
Nick Hinton, Manager of the Tivoli
EMEA Customer Satisfaction Team,
will chair a Q&A session dealing
with account management queries
customers may have. This will
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include insights into the processes
and special initiatives underpinning
the EMEA customer satisfaction
programme.
BOF 20: Tivoli EMEA - EMEA
Executive Roundtable
Speaker: Bill Kribbs, IBM Tivoli
Category: Strategy-Overview
Supported by: Bob Evans, Stephen
Anderson and Maurizio Piatti
Bill Kribbs, Tivoli Vice-President
responsible for worldwide Support
and Services, will chair a session
answering queries on aspects
of Support and Services. Bill
will be supported by the senior
management team of Tivoli EMEA
Support and Services.
BOF 21: Tivoli Support and Services:
Services Roundtable
Speakers: Steve Anderson,
Kevin Denyer, IBM Tivoli
Category: Intermediate
Steve Anderson, Director of Tivoli
Services in EMEA, will chair a
session to answer questions and
offer new insights into how Tivoli
Services can support customer
deployments. Kevin Denyer, head
of the EMEA Advanced Technology
Group, will lead on technical and
specific product issues.
BOF 22: IBM Global Services: Roundtable
Speaker: Heather Hill, IBM IGS-ITS
Category: Strategy-Overview
Heather Hill, EMEA Regional Offering
Executive, Infrastructure and Systems
Management Services, will chair a
session focusing on the role and
functions of IGS in supporting Tivoli
deployments in EMEA. This will
help clients understand the inter-
relationship of the Tivoli and wider
IBM organisations in the regions and
pan-EMEA.
BOF 23: Tivoli Support and Services:
Internal Quality Initiatives
Speakers: Bob Evans and
Kevin Denyer, IBM Tivoli
Category: Strategy-Overview
Tivoli EMEA has numerous initiatives
to improve the quality of service
provided to customers, both in terms
of technical quality and quality of
service. Bob Evans, head of Tivoli
EMEA Support and Services, will
chair the session, supported by
Kevin Denyer, head of the EMEA
Advanced Technology Group.
BOF 25: Tivoli Customer Support:
Customer Support Roundtable
Speaker: Maurizio Piatti, IBM Tivoli
Category: Strategy-Overview
Supported by: Stuart Asbury,
Francesco Davidde, Gary Hamilton
Maurizio Piatti, Director of Tivoli
EMEA Support, will chair a Q&A
session on any aspect of support
management customer wish to
raise. Specifically, this will offer new
insights into the detail of how the
support process works and how it
can be used by customers to best
effect.
Tivoli Clinics
We have two clinics on offer at
the Symposium. One focusing on
Tivoli education the other on Tivoli
Support.
Education Clinic - Room F247
Tuesday 14:30 - 18:00
Wednesday 09:30 - 18:00
Thursday 09:30 - 18:00
Friday 08:45 - 13:30
For all your Tivoli Education needs
and advice, why not visit the
Education Clinic? We offer different
kinds of education consultancy
services. Our team of Education
Consultants can support you with:
• General advice and guidance on
all Tivoli training programmes and
products to help you identify the
best possible training solution
• Training Needs Analysis to help
you identify where your current
Tivoli skills are and what skills are
required to make optimal use of
Tivoli products
• Project Management of local on-
site Tivoli training programmes or
customised Tivoli classes.
If you want to become a Tivoli
Training Partner, come and talk to
our Training Partner Relationship
Manager about how to enable Tivoli
Education in your region. If you are
already a Training Partner, come and
talk to us about our new offerings!
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Tivoli Support Clinic - Room F245/246
Tuesday 14:30 - 18:00
Wednesday 09:30 - 18:00
Thursday 09:30 - 18:00
Friday 08:45 - 13:30
The Tivoli Support Clinic’s purpose
during the Symposium will be to
enable customers to meet and
discuss Tivoli support issues,
questions and on going concerns.
Available to you will be Senior
Support Engineers and Customer
Support Managers.
Customers will have the opportunity
to review support processes
including escalations paths,
understand and see the Support
Web offerings and to talk about
general issues and problems they
may be encountering.
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Tivoli Product Name Guide
Current Product Name and Packaging New Product Name and Packaging
Tivoli Enterprise Console
Tivoli NetView
Tivoli CNAT
Tivoli Business Systems Manager IBM Tivoli Business Systems Manager
IBM Tivoli Business Systems Manager - Distributed Edition for z/OS
Tivoli Distributed Monitoring
Tivoli Web Component Manager
Tivoli Manager for Domino
Tivoli Manager for Exchange
Tivoli Manager for BEA Tuxedo
Tivoli Manager for MQ Series
Tivoli Manager for MQ Series Integrator
Tivoli Manager for WebMethods
Tivoli Manager for Workflow
Tivoli Manager for WebSphere Application Server
Tivoli Manager for BEA webLogic Application
Tivoli Manager for Apache Web Server
Tivoli Manager for Oracle Application Server
Tivoli Manager for IIS Web Server
Tivoli Manager for iPlanet Web Server
Tivoli Manager for BEA Commerce Server
Tivoli Manager for iPlanet Appl. Serv and Dir
Tivoli Application Performance Management
Tivoli Web Services Manager
Tivoli Manager for DB2
Tivoli Manager for Informix
Tivoli Manager for Oracle
Tivoli Manager for Enterprise
Tivoli Manager for SAP
Tivoli Manager for Siebel
Tivoli Manager for Peoplesoft
Tivoli Manager for Oracle
Tivoli SLM Application IBM Tivoli Service Level Advisor
Tivoli Web Service Analyzer IBM Tivoli Web Site Analyzer
Tivoli Software Distribution
Tivoli Inventory
IBM Tivoli Enterprise Console
IBM Tivoli Monitoring
IBM Tivoli Monitoring for Messaging and Collaboration
IBM Tivoli Monitoring for Business Integration
IBM Tivoli Monitoring for Web Infrastructure
IBM Tivoli Monitoring for Transaction Performance
IBM Tivoli Monitoring for Databases
IBM Tivoli Monitoring for Applications
IBM Tivoli Configuration Manager
Tivoli
Tivoli User Group
Join the Intelligence
The Tivoli User Group is an important source of
Tivoli product knowledge and experience for you.
It is driven by you, and fully supported by Tivoli.
The objectives are:
• To provide a forum where Tivoli users can
communicate, meet and learn from each
other’s experiences
• To provide Tivoli with direction concerning
product enhancement
• To help define and shape the service levels
of Tivoli solutions
• To address collective member issues to Tivoli
senior management
• To disseminate information about future Tivoli
product directions
• To encourage dialogue between users and
Tivoli development managers.
Find out more about your local Tivoli User Group
during the Symposium by visiting the Tivoli User
Group pedestal.
Connect yourself with a unique community
which aims to assist you in making your Tivoli
implementations successful.
The new Tivoli Customer Portal is now live!
This dynamic repository of critical information was
designed specifically for our customers, exclusively.
The Portal is one of the many ways Tivoli is leveraging
the Web in order to communicate frequently and
consistently with our customers.
The purpose of the Tivoli Customer Portal is:
• Your gateway into Tivoli customer centric information
• Find the answers you need quickly and easily
• Provide networking opportunities with customers
and experts.
Some of the new portal features include: updated
product information, current support highlights,
new rapid implementation programs, tools, and
methodologies. The New Customer Community Centre
promotes user group participation, customer events,
executive Webcasts, reference programs, and much
more. And the ‘Ask the General Manager’ feedback
button enables customers to speak directly with
Robert LeBlanc, strengthening customer relationships
through two-way communications.
To register for access to the site please go to:
www.tivoli.com/customer-portal
The New Tivoli Customer Portal
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