ICT solutions in support of
C4D
Behaviour and social change, advocacy, civic engagement & social accountability
UNICEF BRAC International C4D in Education workshop
Saskia HarmsenManager Knowledge Sharing , [email protected]
A few cases and experiences:
Data-informed advocacy for inclusion &
qualityParticipatory Monitoring of Pro-Poor Policies, SEND GhanaReduction of Maternal Mortality through ICT, UNHCO Uganda
ICT-enabled Content Creation as C4D
Process
Solution design process & learnings
SEND Ghana’s Participatory Monitoring & Evaluation of Pro-Poor Health Policies 2011 - 2015Strategy:increase demand-side accountability for healthby empowering poor peoplethrough District Citizen Monitoring Teams (DCMTs)to put informed pressure on the Ghanaian national Health Service and other health service providersto improve the quality of healthcare for the poor •Northern Ghana•21 districts 50 districts•National Health Insurance Scheme
(NHIS) & community planning of health services
DCMTs: Men, women and disabled persons from district-based NGOs, church organisations, and community-based organisations.
two main goals:To increase access and utilization of health services by the poor and vulnerable (especially women, children and persons with disabilities)
To increase the functionality and responsiveness of government pro-poor health interventions to the needs and aspirations of the poor and vulnerable.
District Citizen
Monitoring Teams
District Assemblies
Health Centres
MPs in Accra
SEND Foundation
Community members
upward lobby & advocacy
collaboration & action
awareness raising, monitoring & accountability
NHIS
Accessibility & Quality of
health services
“It is important when you are talking about influencing policy, that those for whom you want the policy to affect their lives, that they are involved – that they
drive the process, that they speak for themselves.
That’s why the monitoring teams are so important. The monitoring teams have been trained to use ICTs, so
they can be able to tell their stories faster, better and in a more timely manner.’
Siapha KamaraCEO SEND Foundation Ghana
Uganda National Health Consumers’ Organisation (UNHCO)• articulate the voices of consumers of health goods and
services• rights-based approach to healthcare delivery, improve
community participation and accountability• improving communication & collaboration between users &
providerspolicy research, advocacy and review to address access, equity, quality and accountability focus on women, persons with disabilities, children & persons living with HIV/AIDS
SMS-based information on MCH & health rights + Interactive SMS-based campaigns
SMS-based feedback with questions, complaints (logged for follow-up)
Voice messages on phones
Client satisfaction surveys (on quality of service, client treatment, availability of medicines, condition of infrastructure)• field surveys (FLOW)• call centreData-informed programming, advocacy & action
Health Care
Providers
community members
district and sub-countylevel discussion
platforms
District Health Management Teams UNHCO
2-way SMS (immediate ongoing)
client satisfaction surveys (2x year)
Ministry of Health
Health Unit Management Committees
Donors Funders
Community dialogues
Drama groups
Radio talkshows
Quality Assurance
Working Group
(quarterly)
policy advocacy
Coalitions on issues
budget advocacy
IEC materials- Video- photography- editing &
Design
Maternal Health Cluster
planning
voice msgs(2x month)
women & men aware of danger signs in pregnancy
people know what they are entitled to
people know what to expect in seeking health services
communities, esp. women, able to express themselves and their complaints
! Communities empowered• increased utilisation of health
services• increased demand for rightful
treatment• increased participation in health
service delivery (planning &
monitoring)• increased accountability of duty
bearers
Quality of health services increased
Bolivia &
Peru
Participatory educational content creation as a
C4D process
Monitoring & Reporting of Teacher
Absenteeism
Girl Child Abuse reporting, changing behaviour and social
norms
Parent involvement in school management
Strengthening teching & learning in Pastoralist
& Nomadic schoolsKenya & Malawi
Participatory ICT-enabled C4D in Education
Solution developmen
t &
Techsupport
a.Participatory multi stakeholder dialogue to generate ideas for prototypes of ICT applications relevant to local needs
b.Capacity building, co-creation and implementation of ICT-based solutions including user feedback and iterative improvement
c.Integration and embedding of the ICT-based solutions at organisational and sector level.
Health Child Uganda
ICT for Maternal & Child Health
IICD
PeruBolivia
MaliBurkina FasoGhanaSurinam
eCongo Brazzaville
EthiopiaKenyaTanzani
aMalawi
Uganda
Zambia
Zimbabwe
Social Innovation Joint Ventures in:-Economic Development-Health-Agriculture
ICT-enabled working, learning & earning
A social enterprise designing and implementing ICT-based solutions, capacity building programmes & consultancy services.
International Institute for Communication and Development www.iicd.org
Thank you
Technologies of Choice?
ICTs
amplify
capacity
& intent