IDA-Conference “Pan-European eGovernment Services”
„BundOnline 2005“ – eServices for Citizens in Germany
Martin SchallbruchCIOFederal Ministry of the Interior
BrusselsSeptember 19th-20th, 2002
Bundesministeriumdes Innern
2
Internet Usage in GermanyInternet Usage in Germany
13,915,4
17,1
23,624,8
27,6
30,8
31,8
0
10
20
30
Dec
98
Dec
99
Dec
00
Dec
01
Internet users of 14+ years (in millions)
Source: NFO Infratest, FAZ, forsa
With almost 32 million Internet users there is huge potential for eGovernment in Germany
An “eGovernment market segment”
of ~ 32 million users!
Almost 50%penetration rate!
An “eGovernment market segment”
of ~ 32 million users!
Almost 50%penetration rate!
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Customer segments on the federal level are very large
Key Services – Federal Level
170,000 Applications for exemption from military serviceon religious / ethical grounds p.a.
400,000 Enlistments for military service p.a.
50 mill. Customs declarations p.a.
20 mill. Subsidies / promotion programs p.a.
500,000 Pension approvals p.a.
500,000 Repayments of study grants (BAföG) p.a.
70,000 Identity cards and passports per day
Altogether more than 350 services on the federal levelAltogether more than 350 services on the federal level
G2C !G2C !
G2C !G2C !
G2C !G2C !
G2C !G2C !
G2C !G2C !
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The citizens expect improvements in quality as well as financial benefits through eGovernment
Citizens‘ Perspective: Expected Benefits of eGovernment
Source: emnid, BundOnline 2005
67%
37%
18%
53%
40%44%
33%
16%
Less bureau-cracy
Savings and lower
taxes
Improved data
quality in admini-stration
Improved deploy-ment of
resources
More friendly and responsive agencies
Higher quality of
life
Image improve-
ments
Improved competi-tiveness
Positioning of Agencies Savings Other Benefits
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CitizensCitizens
82 Mn. residents, of which 36 Mn. belong
to work force
82 Mn. residents, of which 36 Mn. belong
to work force
Convenience Transparency and
participation Life events
Convenience Transparency and
participation Life events
Some segments expect to have also improved pan-European services
Large CompaniesLarge Companies
10.000 large companies with
more than 12 Mn. employees
10.000 large companies with
more than 12 Mn. employees
Personalized services and provision
IT-integration
Personalized services and provision
IT-integration
SMEsSMEs
3,3 Mn. small and medium sized
companies with more than 18 Mn.
employees
3,3 Mn. small and medium sized
companies with more than 18 Mn.
employees
Simple procedures Speed of delivery Business episodes Access to public
procurement
Simple procedures Speed of delivery Business episodes Access to public
procurement
AdministrationsAdministrations
16 „Länder“, >10000 municipalities, more
than 100 federal agencies
16 „Länder“, >10000 municipalities, more
than 100 federal agencies
Seamless services Speed and smoother
processes Efficiency
Seamless services Speed and smoother
processes Efficiency
EmployeesEmployees
More than 250.000 employees (federal
level only)
More than 250.000 employees (federal
level only)
Access to eLearning Access to inter-
national career path
Access to eLearning Access to inter-
national career path
Se
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en
tsS
eg
me
nts
Cu
sto
me
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ee
ds
Cu
sto
me
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ee
ds
Customer needs and pan-European perspective Selection
Selection
Access to labor market for cross border commuters
Studies abroad Access to
information Multilinguism
Access to labor market for cross border commuters
Studies abroad Access to
information Multilinguism
Access to the full range of services in case of multi-location business
(Personalized) tax filing services
Access to the full range of services in case of multi-location business
(Personalized) tax filing services
Participation in public tender process on a European level
Pan-European registration processes
Subsidies
Participation in public tender process on a European level
Pan-European registration processes
Subsidies
Exchange of information between administrations
Pan-European cooperation on specific tasks (security)
Exchange of information between administrations
Pan-European cooperation on specific tasks (security)
Access to new job opportunities in other member states
Access to information
Access to new job opportunities in other member states
Access to information
Pa
n-E
uro
pe
an
Se
rvic
es
Pa
n-E
uro
pe
an
Se
rvic
es
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BundOnline 2005: facts and figures
FocusFocus Focus clearly lies on services and customer-centric provision
SizeSize More than 350 services online by the end of 2005 Largest eGovernment initiative in Europe
Financial Requirements
Financial Requirements
Total financial requirements of 1,65 Bn. Euro in 2002 - 2005
OrganizationOrganization Implementation of services is done in individual ministries and agencies Only selected tasks are performed centrally: shared components,
competence centers and orchestration
BenefitBenefit Annual savings of 400 Mn. Euro are expected by 2006
StatusStatus Fully on track: in August 2002 more than 60% of services to be
implemented in 2002 were already fully online
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Implementation of online services: Germany is fully on track
21
119108
119
9
0
50
100
150
2001 2002 2003 2004 2005
Number of online services
available online since
August 2002
79
Status Implementation BundOnline 2005- Services -
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Examples for services provided online this year: eco-seal, customs auction and weather shop
Application for ecological “seal” for specific agricultural products
Launch in March 2002
500.000 visits per month
Additional informational services
Auctioning of seized articles
Launch in March 2002
130.000 visits per month
40.000 registered users, 400 articles
Tailor-made “weather products” for specific customer segments
Launch in June 2002
600.000 Page Impressions per month
Online purchase
www.bio-siegel.de www.zoll-auktion.de www.dwd-shop.de
Selection
Selection
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Our portal www.bund.de will supply access to all implemented online services
Functionalities– Search Engine to find services
of the German Federal Government
– Progress-indicator for the BundOnline 2005 initiative
Additional functionalities: form server, online job market, tender services
Supports integration of services on federal, regional and local Government level
The Portal
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To accelerate implementation of BundOnline 2005 we have started to provide a central infrastructure
Realization, service provision and maintenance of central functionalities
Six components planned and used by decentral ministries and agen-cies (e.g. portal, payment platform, forms server, data security, content management system)
Realization, service provision and maintenance of central functionalities
Six components planned and used by decentral ministries and agen-cies (e.g. portal, payment platform, forms server, data security, content management system)
Basic (shared) ComponentsBasic (shared) Components
Status Sept. 02: two components fully operational, tender process completed for all other; implementation has started; completion expected in the course of 2003
Status Sept. 02: two components fully operational, tender process completed for all other; implementation has started; completion expected in the course of 2003
Build-up of specific knowledge relevant for the projects to be implemented
Integration of basic components into the projects
Training
Build-up of specific knowledge relevant for the projects to be implemented
Integration of basic components into the projects
Training
Competence CentersCompetence Centers
Status Sept. 02: Tender procedure completed for all five competence centers; organizational ramp-up initialized, full operation expected by end of 2002
Status Sept. 02: Tender procedure completed for all five competence centers; organizational ramp-up initialized, full operation expected by end of 2002
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We have defined Standards and Architectures for eGovernment Applications (SAGA) to ensure an efficient implementation
Content of SAGA1)
InteroperabilityInteroperability
ReusabilityReusability
Open SpecificationOpen Specification
Reduction of Cost and Risks
Reduction of Cost and Risks
ScalabilityScalability
Ensuring continuous information flow between citizens, partners and the federal government
Establishing similar approaches for providing services and defining data models
Possibility to access specifications in the form of public available documentation
Considering market and standards development
Assuring the practicability of solutions at changing volume and transaction frequency requirements
Basic components compose the core for IT standardization within the federal administration
Source: BMI(1) SAGA: Standards and Architectures for eGovernment Applications
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Seven principles guide Germany’s path towards eGovernment
Efficiency improvement: less expensive, faster, user-friendly, customer-centric
Efficiency improvement: less expensive, faster, user-friendly, customer-centric
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eGovernment boosts attractiveness and modernizes the entire administration
eGovernment boosts attractiveness and modernizes the entire administration
22
Decentral implementation – central coordination
Decentral implementation – central coordination
33
Deploying state-of-the-art technology and application of standards
Deploying state-of-the-art technology and application of standards
eGovernment as an investment into our future and into service orientation of public administration
eGovernment as an investment into our future and into service orientation of public administration
77
Cooperation with regional and local authoritiesCooperation with regional and local authorities44
Cooperation with pan-European organizations (e.g. deployment of e-procurement platform/”eVergabe”)Cooperation with pan-European organizations (e.g. deployment of e-procurement platform/”eVergabe”)
55
66
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Thank you very much for your attention !
Martin SchallbruchCIO, Ministry of the Interior
[email protected]: +49-1888-681-2701