Download - iGlobal Consultants
Transcription Business Profile
iGlobal provides healthcare services such as Medical Transcription. We help clients transform their operations by increasing efficiency, improving processes and delivering exceptional service. Our depth of knowledge and our extensive experience in the healthcare helps us meet the clients’ business objectives
MEDICAL TRANSCRIPTION WORK WE HANDLE
JOB DESCRIPTION
Production Head
Manages file allotments and
overall production management.
Team Manager
Monitors client requirement, as well as, training and re-training,
evaluates performance level
of every staff.
Proofers
Proofreading of medical transcription
work. Final Proofreading before
sending back the files to client
• continuation…JOB DESCRIPTION
Senior Editors/QA
At least 5 years of experience in
Editing and does 2nd level
Editing.
Does quality control for all
work.
Covers the editing for 99% accuracy target.
Transcriptionist Transcribes reports.
Does 1st level editing for
colleagues within the cell group.
Also does editing on format, style,
punctuation, grammar and
spelling.
Support & IT
Monday to Sunday
24*7
NoteWe can add more work shifts if you
would require them.
Main Contact
Mr. Nikhil (Head
Production)
Hours of availability:
8 pm to 10 am IST
QUALITY PROCESS AND HIPAA
We follow a four tire process to handle the jobs. In the first level, the MTs meticulously type out the dictation, then editors go through the files and bring them almost to perfection and lastly our senior QAs proofread them to weed out the tiniest errors, if any. At the fourth level, the files are checked for formatting according to the client specification. Our accuracy is rated by our clients as almost 100% on normal documents and 98-99% on ESL or tough dictators. We believe in putting our best efforts all the time without leaving a single stone unturned. Our clients are very much impressed with our process and quality. Our main focus is on delivering 99% plus accuracy consistently.
The client’s request for privacy is our priority. We are committed to maintaining the confidentiality of clients and their patient records. A Non-Disclosure Agreement is signed with every single member of our team wherein strict measures of maintaining confidentiality of patient records is discussed and explained.
We implement the below measures to assure security
All files transferred
through our
secured FTP server
are in encrypted
form.
We do not store
audio files in the local system or
the network after the
completion of work
unless requested by clients.
We make sure that sample
documents in
database do not contain
demographic
information, such as
patient name and
MR#.
All transmissi
ons are secured by 128-bit SSL encryption
.
Support Data such as patient demograp
hic informatio
n via efax/Excel/ASCII/etc.,
are destroyed within a week of
completion of work.
Server logins and passwords
are changed once in a month to
ensure security.
Sharing of username
and passwords of server
logins, portal
logins and mail login is strictly
prohibited.
We delete the header
and signature
of any client’s
incoming mail or
feedback while
sharing with MTs and QAs.
COMPANY FACTS
Located at Chennai,
Coimbatore, Coonoor, and Pollachi with experienced
resources pool with state of art IT
infrastructure.
We offer potential clients a FREE
TRIAL period to help them
evaluate our quality and
turnaround time and our
turnaround time varies from 2-48 hours from the
time of download of audio files.
Pricing as low as (4 cents per voice
recognition and 7 cents per straight transcription) per 65-character line
standard.