Download - In The Know - KM for PM - PMOz 2007
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In the Know Knowledge Management Principles and Practices for Project Managers
Cory Banks KM Specialist Corporate Projects Division
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Opening Thought
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“The more extensive a man’s knowledge of what has been done, the greater will be his power of knowing what
to do.” Benjamin Disraeli
British Prime Minister & Novelist 1804 1881
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Overview
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What is Knowledge Management?
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“A transdisciplinary approach to improving organisational outcomes and learning, through
maximising the use of knowledge. It involves the design, implementation and review of social and technological activities and processes to improve the creating, sharing, and applying or using
of knowledge. Knowledge management is concerned with
innovation and sharing behaviours, managing complexity and ambiguity through knowledge networks and connections, exploring smart processes, and deploying peoplecentric
technologies.”
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KM Framework
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TECHNOLOGY Expertise Locater, Collaborative Workspace, Knowledge Base, Intranet, Email
PEOPLE Tacit Knowledge
Expertise Wisdom Culture Learning
Communities
PROCESS The Way Evolution
Trial and Error Improvement
CONTENT Explicit Knowledge Governance/Policy
Strategy Performance External
Transaction
Knowledge Management Framework Knowledge Management Framework
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KM Heuristics
1. Knowledge can only be volunteered, it cannot be conscripted.
2. We can always know more than we can tell, and we will always tell more than we can write down.
3. We only know what we know when we need to know it.
Snowden, D; Journal of Knowledge Management; Vol 6 No. 2 2002 .pp 100 111
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Related Concepts
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KM
Learning & Development
Complexity
Decision Making
Innovation
Organisational Learning
Culture
Knowledge Workers
Anthropology
Succession Planning
Sociology
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Framework
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Learn Learn After After
Learn Learn Before Before
Learn Learn During During
Based on Learning to Fly: Chris Collison & Geoff Parcell http://www.learningtofly.org/
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Headstart (Peer Assist)
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The Journey • “Map making” • Learning • Discovery • Sharing • Improving • Not Cheating, Working Smarter
A
B
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Communities of Practice
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PIR Not Identifying Learnings
PROCEDURE
INCIDENT!
Perceived Learning Actual Learning
ROOT ROOT CAUSE CAUSE
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After Action Reviews
12 Proposed Process Proposed Process
Previous Process Previous Process OPTIONAL ACTIVITIES
Stage Closure
Post Implementation
Review
Post Implementation
Review
Post Implementation
Review
Post Implementation
Review
REQUIRED ACTIVITIES, SCALABLE
Reviews Reviews Reviews Review Review
Rollup Rollup Rollup Rollup Rollup
PIR
Continuous Improvement / Collaboration
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Delivery Framework
Stage →Phase →Activity
→Purpose →Inputs/Outputs →Assets
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Investigate Investigate Plan Plan Design Design Implement Implement Close Close
K on Demand → Mentors & Coaches → Communities → Email Lists → Resources (Int & Ext) → Learnings
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Relationships
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Learn Before
Learn During
Learn After Headstart
After Action Reviews
Post Implementation
Reviews
Community Expert
Repository
Networks & Expertise Locator
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Key Points
Learn Before • Ask “Has this been done before?”
– Research (Internal & External) – Learn
• Peer Assist – No individual has all the answers. – Two heads are better than one.
Learn During • Seek Advice / Share Discoveries
– Through Communities – Reduce the reinventing of the wheel
Learn After • Reflect & Improve
– You haven’t learnt anything until you change 15
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Recommended Reading
Learning to Fly – Collison & Parcell
Thinking for a Living – Davenport
QKM Forum – Yahoo! Groups
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Questions
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Thankyou