InfiNeo
Solutions Infini Technologies India Pvt. Ltd. © 2014 All Rights Reserved www.solutionsinfini.com
Who We Are, What We Do
Solutions Infini is India’s Premier Enterprise Messaging and Telephony Solutions
provider.
Founded in 2009, self-funded and boot-strapped our way into a multi-million dollar
company by building interactive and engaging communication solutions using SMS and
Voice.
We’ve made over USD 6.1 million during FY 2013-14.
We’re known for building requirement specific and customized solutions that suit the
business communication need of any organization.
We cater to organizations of all sizes and across industry segments.
Enterprise Messaging and Voice Solutions – Tailor-made For Your Business
Push and Pull-based Messaging
2 WayMessaging
International Messaging
Mobile Banking Platforms
Cloud Telephony
Solutions Infini Technologies India Pvt. Ltd. © 2014 All Rights Reserved www.solutionsinfini.com
Who We Are, What We Do
Award Winner:Technology Fast 50 2013 Recipient
Awarded by Deloitte Touche Tohmatsu India Private Limited
Solutions Infini Technologies India Pvt. Ltd. © 2014 All Rights Reserved www.solutionsinfini.com
Who We Are, What We Do
Complete Security For Your Data
Solutions Infini is ISO 27001:2005 Certified For Information Security
Solutions Infini Technologies India Pvt. Ltd. © 2014 All Rights Reserved www.solutionsinfini.com
Who We Are, What We Do
Lead Management Lead Management platform that leverages a
proprietary cloud hosted business telephony/IVR solution
Lead Generation through Listing on Multiple Online Channels and marketing through Email, social networks and mobile
Integrates an Analytics engine on top of features like customizable IVR, call forwarding & conferencing, call recording & voicemail, missed calls & live view
Solutions Infini Technologies India Pvt. Ltd. © 2014 All Rights Reserved www.solutionsinfini.com
Who We Are, What We Do
Mobile Messaging Enabling Enterprises to engage with customers
on their mobile via messaging solutions
Provides a multitude of client specific technology solutions and real-time analytics to measure campaign effectiveness
Vertical specific campaign solutions for clients based on strong understanding of marketing & transactional messaging requirements
Solutions Infini Technologies India Pvt. Ltd. © 2014 All Rights Reserved www.solutionsinfini.com
Who We Are, What We Do
Solutions Infini Technologies India Pvt. Ltd. © 2014 All Rights Reserved www.solutionsinfini.com
National Presence
Solutions Infini Technologies India Pvt. Ltd. © 2014 All Rights Reserved www.solutionsinfini.com
Global Presence
• Founded in 2009
• Revenue 3.5 Mn
Developed Messaging Solutions platform SMS Infini
• Expanded operations to Mumbai
• Team strength of 23 and 282 clients serviced
• Expanded operations to Delhi & Hyderabad in FY12 and added Kochi & Kolkata in FY13
• International Messaging Solutions launched in Aug-2012
• Lead Management solutions through Cloud Telephony platform DialStreet launched in Apr-2013
• Team strength of 85 and 2,300 clients serviced
• Expansion of operations to Tier-1 & Tier-2 cities in India targeting corporate & SME segment
• Enhancing offering to SMB’s including Lead Generation and Listing Management
• Expansion of Business development & Tech team
• Opening international operations in S.E Asia and other emerging markets
• M&A of small technology firms in the space
• Technology and R&D development
2009-2012 FY 13 FY 14 onwards….
Solutions Infini Technologies India Pvt. Ltd. © 2014 All Rights Reserved www.solutionsinfini.com
History and Evolution
Solutions Infini Technologies India Pvt. Ltd. © 2014 All Rights Reserved www.solutionsinfini.com
Key Clients
SMS
Solutions Infini Technologies India Pvt. Ltd. © 2014 All Rights Reserved www.solutionsinfini.com
Products
Solutions Infini Technologies India Pvt. Ltd. © 2014 All Rights Reserved www.solutionsinfini.com
InfiNeo – The Banking Platform
Solutions Infini Technologies India Pvt. Ltd. © 2014 All Rights Reserved www.solutionsinfini.com
Introduction
Solutions Infini’s InfiNeo banking telecommunication platform has been designed to help banks and financial institutions build the most concrete SMS Banking platform to aid their customers.
Infineo is a software based platform that can be deployed within the banking infrastructure
InfiNeo allows multiple features such a Push Messaging and 2-way Messaging.
Caters to the requirement of sending regular updates to customers such as Account Balance, OTP & Credit/Debit Alerts
InfiNeo also provides accurate and real-time monitoring along with the delivery status of every SMS that is sent
InfiNeo can be easily integrated and deployed within the existing setup.
InfiNeo also allows the integration, use and management of Virtual Numbers and MissCall solutions.
Solutions Infini Technologies India Pvt. Ltd. © 2014 All Rights Reserved www.solutionsinfini.com
Features
Analytics The in-built analytics gives you a
extensive analysis of all the aspects of your mobile banking
service run by InfiNeo
User ManagementYou can add various levels of
users including admin and manager accounts and assign appropriate user privileges.
Web UIA user-friendly web UI to use
and manage InfiNeo. The UI also provides real-time analytics in
an easy format.
Archived ReportsYou can generate historical and archived reports for any time period of your choice.
Reports Comprehensive reports that provide accurate status of the SMS sent, including time of submission and delivery status.
Reporting
Solutions Infini Technologies India Pvt. Ltd. © 2014 All Rights Reserved www.solutionsinfini.com
Features
Multiple ConnectivityAllows third party connectivity
to the SMSC
Integration & CustomizationIntegrates easily with the banks existing setup and with 3rd party applications. InfiNeo can also be
customized to cater to your specific needs.
MonitoringReal-time monitoring that
ensures that all SMS traffic is continuous and non-redundant
Keyword ManagementKeyword Mgmt. allows you to view all the SMS sent along with keywords. It also gives you detailed information about date, time, mobile number, operator and the circle location.
ValidationValidation of ID/Address proofs and other important KYC related documents through missed calls and SMS.
Pull Messages
Solutions Infini Technologies India Pvt. Ltd. © 2014 All Rights Reserved www.solutionsinfini.com
Features
Firewall Rule FriendlyInfiNeo demands very little ports to be opened which ensure 100% compliance to the banking policy
Licensing Fees InfiNeo does not need any licensing since it uses open
source technologies.
Do Not DisturbInfiNeo performs DND filtering. Numbers are maintained on an
SMPP account provided by Solutions Infini.
AccessAccess to protected information is restricted to people who are authorized to access the information.
AdminAdministrative controls that form the basis for the selection and implementation of logical and physical controls.
User Management
Solutions Infini Technologies India Pvt. Ltd. © 2014 All Rights Reserved www.solutionsinfini.com
Features
Queue ManagementThe InfiNeo platform is asynchronous in nature which ensures
that the function is running at all times independently.
Priority Request Every account has a priority flag
which ensures that critical messages are given the
maximum privilege and is delivered within the stipulated
time.
Round Robin RoutingSMS are sent using per packet
balanced load through multiple routes
Failover ConnectivityBackup routes and servers are
always in place that are instantly activated in case of failure of the
primary servers and routes.
Bulk UploadThis feature allows to upload
mobile numbers in bulk. It also has multilingual support.
Solutions Infini Technologies India Pvt. Ltd. © 2014 All Rights Reserved www.solutionsinfini.com
Why Use InfiNeo
Everything is done at
your level.
Dedicated system to
handle your needs.
Easy Access
Department-wise
access and privileges.
Architecture 1
Solutions Infini Technologies India Pvt. Ltd. © 2014 All Rights Reserved www.solutionsinfini.com
Solutions Infini Technologies India Pvt. Ltd. © 2014 All Rights Reserved www.solutionsinfini.com
Architecture 2
Solutions Infini Technologies India Pvt. Ltd. © 2014 All Rights Reserved www.solutionsinfini.com
Send an SMS to xxxx
Know Your Balance
Banking User
The available balance will be instantly sent to the user
Use Case
Solutions Infini Technologies India Pvt. Ltd. © 2014 All Rights Reserved www.solutionsinfini.com
Instantly sends the One Time Password
One Time Password
Banking User
Cases: During new user registration, online transactions, etc.
Use Case
Solutions Infini Technologies India Pvt. Ltd. © 2014 All Rights Reserved www.solutionsinfini.com
Instantly sends the transaction details
Physical Swipe of Credit/Debit Card
Banking User
When a debit/credit card is swiped at any establishment
Use Case
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Credit/Debit Card Alert
Banking User
Example: Your request has been processed
Confirmation SMS will be sent to the user
Send an SMS to xxxx
Example: To block/report a stolen card
Use Case
Solutions Infini Technologies India Pvt. Ltd. © 2014 All Rights Reserved www.solutionsinfini.com
Credit/Debit Card Payment Alert
Banking User
Payment alerts will automatically be sent to the user
When payment due dates approach
Use Case
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Monthly Mini Statements
Banking User
Monthly mini statements will be send to the user
• At the end of every month• When customer places a request
for a mini statement
Use Case
Solutions Infini Technologies India Pvt. Ltd. © 2014 All Rights Reserved www.solutionsinfini.com
Send an SMS to xxxx
Stop Cheque Request
Banking User
Example: Your request has been processed
Confirmation message will be sent to the user
Example: STOP to xxxx
Use Case
Solutions Infini Technologies India Pvt. Ltd. © 2014 All Rights Reserved www.solutionsinfini.com
Use Case
Send an SMS to xxxx
Cheque Status Enquiries
Banking User
Information regarding request status will be sent to the user via an SMS
Example: STATUS <Request ID> to xxxx
Solutions Infini Technologies India Pvt. Ltd. © 2014 All Rights Reserved www.solutionsinfini.com
Use Case
Fills a Call Back Request Online
Call Back Requests
Banking User
A call back is instantly triggered from a service representative of the bank.
Solutions Infini Technologies India Pvt. Ltd. © 2014 All Rights Reserved www.solutionsinfini.com
1. Registering for Phone/SMS Banking by dialing a number
Banking User
Call back with IVR
Press 1 for Phone BankingPress 2 for SMS BankingPress 3 for …...
Dials a number & after 2-3 rings, calls get automatically disconnected
Use Case – MissCall Service
Solutions Infini Technologies India Pvt. Ltd. © 2014 All Rights Reserved www.solutionsinfini.com
2. Account Balance (Know your Balance)
Banking User
Dials a number & after 2-3 rings, calls get automatically disconnected
Information regarding account balance will be sent to the user via an SMS
Use Case – MissCall Service
Solutions Infini Technologies India Pvt. Ltd. © 2014 All Rights Reserved www.solutionsinfini.com
3. Order a Cheque Book
Banking User
Dials a number & after 2-3 rings, calls get automatically disconnected
Confirmation message will be sent to the user via SMS
Use Case – MissCall Service
Solutions Infini Technologies India Pvt. Ltd. © 2014 All Rights Reserved www.solutionsinfini.com
4. Stop Cheque Request
Banking User
Dials a number & after 2-3 rings, calls get automatically disconnected
Confirmation message will be sent to the user via SMS
Use Case – MissCall Service
Solutions Infini Technologies India Pvt. Ltd. © 2014 All Rights Reserved www.solutionsinfini.com
Use Case – MissCall Service
5. Mini Statement Request
Banking User
Dials a number & after 2-3 rings, calls get automatically disconnected
Mini Statement details (for 6 or 10 transactions), will be sent to the user via SMS
Solutions Infini Technologies India Pvt. Ltd. © 2014 All Rights Reserved www.solutionsinfini.com
The configuration of the hardware we provide is as follows:
Intel Xeon processor 5 or above
16 GB RAM
500 GB Hard disk
SSD HDD
Hardware Configuration Details
Solutions Infini Technologies India Pvt. Ltd. © 2014 All Rights Reserved www.solutionsinfini.com
Software Configuration Details
The software configuration we provide is as follows:
CentOS 5 or above LAMP (Linux OS), Apache (HTTP Server), MySQL (Database Software) and PHP
WAMP(Windows OS), Apache(HTTP Server), My SQL (Database Software) and PHP Nginx (Web Server)
Solutions Infini Technologies India Pvt. Ltd. © 2014 All Rights Reserved www.solutionsinfini.com
Thank You