Download - Inland Revenue Conference
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Modernising Modernising GovernmentGovernment
Putting the “e” in
Inland Revenue
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Something Changed In 2000Something Changed In 2000
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SpidermanTM and © 2000 Marvel Characters Inc
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UK StatisticsUK Statistics ~16 million regular (adult) internet users
– 38% AB, 34% C1, 16% C2, 12% DE– 80% over 25 years old– Rising to ~19 million at end 2000
4.6 million digital televisions– 10 million+ by 2003 (forecasts, forecasts!)
24 million+ cell-phones– Next generation access tool?
Source: New Media Age 22/6/00
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E-Government So FarE-Government So Far(Toe in the water)(Toe in the water)
Self Assessment– 13,000 tax forms returned
Companies House– 3,000 forms per month
Customs and Excise– 2,000 small businesses doing e-VAT
MAFF CAP schemes– 220 farmers
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Self Assessment ExperiencesSelf Assessment Experiences Decisions made fast
– Risks taken Mistakes are public
– Press seize every opportunity to ridicule– Changes made fast!
Questions - e-mail:telephone 5:1– Inconsistencies in forms show up right away
Technology, for now, facilitates social exclusion Commercial players
– Much better at delivery than Government
35,000 users05,000 users25,000 users30,000 users20,000 users75,000 users40,000 users15,000 users10,000 users55,000 users50,000 users45,000 users70,000 users60,000 users65,000 users80,000 users85,000 users
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The GoalThe Goal
Hide complexity of Government– Be citizen-focused– Buy time to re-engineer– Streamline internal processes too
Encourage citizen to take care of herself– Provide “up to the minute” help on the web
50% by 2002, 100% by 2005– Joined Up Government
UK will be “best place for electronic business”
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What’s the Prize?What’s the Prize?
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How Do We HandleHow Do We HandleWhat’s Coming?What’s Coming?
Your
heritage
is
not
your
destiny
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PrescriptionPrescription Have courage – be decisive Take risks - learn quickly Be imaginative
– New economy needs new Government Put the best people you have on this job
– Talent is key Buy not build
– Use commercial players to maximize delivery Encourage and support intermediaries