Insurance Transformation Strategy10

Operation

Help Desk

CoreChannels

IT

Analytics

Integration

Enterprise

HR Finance

AccountingBudgeting

policy claimreinsurance

omni channel

APIsrelations with aggregators

criticalfordigital

disruption

criticalfordigital

disruption

mustforoperationalefficiency.

commissions

Don’tdefineITstackconsideringtheproductthatyouputin

enterprisestack!.Otherwords,DonotuseSAPBW!

marketing automation

crm

www

mobile web

mobile app

sales

compliance management

YoucanputSAPR/3forthisstack.AsdatabaseSAPoffersSAPHanaandyoucanuseit.Buthardwarecostswillbeveryhigh!Keepcustomizationratio

below%20!ConsiderSAPR/3implementationcosttodecide.Itcannot

betoomuch(itiscommodity)!

Don’tdefineITstackconsideringtheproductthatyouputin

enterprisestack!.Don’tuseSAPPI!

SalesForce,SugarCRMorMicrosoftDynamicsareproducts.Andtheyallhavemarketplace.Youcanusethem.SalesForceisthe

mostexpensiveone!

SAPR/3,OracleERPandZOHO,MicrosoftAxaptaisotherplayers

inthisstack.

MicrosoftSQL2016isappropriateconsideringperformanceandcostandalsoimplementationcosts!OracleDbisveryexpensive.Stayawayfrommpp

appliancesolutions!

ForMachineLearningalgorithms,MicrosoftAzureisverygoodandbetterprice.TheotherplayerisSASbutit

ismoreexpensive

reportsmodels

newproductsmean,youroperationhastobereshaped!

Especiallyapplicationmonitoringwillbecritical

IfyouputSalesForce,SugarCrmorMicrosoftDynamics,youcaneasilyhandleomni

channelstrategy!

fraud

forfraudanalytics,FRISScanbeusedfornon-life

insurance.

underwriting

new product development

contract

collection & reimbursement

Billingportal for agents

RuleEngine

Bpm

WebServices

hardwarearchitectureiscriticaltocontrolcost.DoBetteranalysisforappliancessuchasIBMPureorOracleExadataetc..HardwarecostsvsOperationalheadcountcostshassomekindof

trade-off

modularityandsoaiscritical.stayawayfromoldtech.Thisisalongterminvestment!

somevendorsprovidechannelsmodules,someofthemgiveswebservicesto

increaseflexibility

aggregators

somevendorsprovidecoreandsomeITstackstogethersuchasreporting,bw,

channelappsetc.)Isthisagoodthingorbadthing?Youshouldevaluatethis!

Thisgivesyoucostefficiencyinshortterm,butyouloselongtermflexibility,

timet2marketetc..Thistrade-offimpactsdigitaltransformationstrategy.

collection & reimbursement

Billing

benefit

quotation

productsarenotsomatureassapr/3.sotheremaybeconsolidations&mergers!

thiscanbehandledeitherincoreorenterprise!trade-

off