Download - InteliWISE Shopping Cart Agent
1
InteliWISE eCommerce Agent
The next generation of Video Virtual eCommerce Agents to intelligently Engage and Service customers
INTELIWISE | Next Generation Self-Service Platform
INTELIWISE | PUTTING CONVERSATIONAL AGENTS TO WORK FOR YOU
Challenges for eCommerce customer support
What industry is saying…
✗ Non sales-value-added, repetitive questions - on average 70% of them among all questions**
✗ Consumers want their questions answered while they shop*. 59% of respondents do not believe e-mail queries to customer service
* ATG research, 2009** InteliWISE data
✗ Drop-offs – as a result of lack of real – time, immediate support
✗ Live voice is still the preferred method of support for online buyers* BUT far too costly ($5-$35/call)
INTELIWISE | PUTTING CONVERSATIONAL AGENTS TO WORK FOR YOU
InteliWISE Self-Service Platform
Understand your customer shopping intentions
Customers can type in their questions Or select from a suggested list, displayed contextually
Oh, so you are interested in Outdoor Living boxes. Would you like nowSearch for some moreBuy& proceed to cart
`
4INTELIWISE | Next Generation Self-Service Platform
InteliWISE Self-Service Platform
Answer FAQ's - questions related to the sales process, immediately. Reduce customer service calls by improving FAQ usage, reducing OPEX
Question? Don’t
bother! Just type in
below and I will
provide a response
INTELIWISE | PUTTING CONVERSATIONAL AGENTS TO WORK FOR YOU
InteliWISE Self-Service Platform
Merchandise more effectively, with up – sell and cross – sell (‘hot deals’, ‘today’s specials etc)
Welcome back Mark. Are you enjoying your new Wedgwood place settings. We just received new matching ..
INTELIWISE | PUTTING CONVERSATIONAL AGENTS TO WORK FOR YOU
InteliWISE Self-Service Platform
Highlight inventory, present products & promote products or services that require special handling In a more personalized way, increasing customers loyalty
Welcome back Mark. Are you enjoying your new Wedgwood place settings. We just received new matching ..
INTELIWISE | Next Generation Self-Service Platform
InteliWISE Self-Service Platform
Increase order conversions, reduce shopping cart drop outs, and increase unassisted e-sales
Virtual Agent: Pop – up with prompting communication when user wants to exit cart
Before you exit, can I help you with:-Changing size ?-Changing color ? - Continue shopping & save this item in Bag
What’s nextGetting Virtual Agent on your site
How to start? Ask us for a free trial
Call us at +1 408 524 3041
Email us at [email protected]
Tweet us at twitter.com/inteliwise