Transcript
Page 1: Interactive Intelligence Power Point

Innovation • Experience • Value

www.inin.com

©2009 Interactive Intelligence, Inc.

THANK YOU FOR MEETING WITH US TODAY

WELCOMEOn behalf of Absolute Networking thank you for attending an

introduction of Interactive Intelligence and the benefits it can provide your organization

Page 2: Interactive Intelligence Power Point

Interactive Intelligence Inc.Corporate Overview

Page 3: Interactive Intelligence Power Point

Innovation • Experience • Value

www.inin.com

©2009 Interactive Intelligence, Inc.

• Founded 1994• Publically Traded: Nasdaq ININ• Innovative, first-to-market approach

• 1st all-in-one platform for enterprise & contact center telephony

• 1st SIP-based IP contact center suite• 1st all-software IP PBX

• Headquarters: Indianapolis, Indiana• Regional North America HQ offices:

• Offices throughout EMEA, A/ Pac

• 600+ employees• Annual revenues more than

$121 million… and growing!

Innovation… A Solid Foundation

•Denver, CO •Irvine, CA

•Herndon, VA •St. Louis, MO

Page 4: Interactive Intelligence Power Point

Innovation • Experience • Value

www.inin.com

©2009 Interactive Intelligence, Inc.

History of Innovation

By the time a Hardware PBX is designed, engineered and sent to production, the technology is already old!

Page 5: Interactive Intelligence Power Point

Innovation • Experience • Value

www.inin.com

©2009 Interactive Intelligence, Inc.

How We’re Different…

Single, all-in-one platform

Open Standards

All-software

Page 6: Interactive Intelligence Power Point

Innovation • Experience • Value

www.inin.com

©2009 Interactive Intelligence, Inc.

• One Development Team• One Platform• Software Licenses, not Cards in a Phone System• Applications designed to work together• Lower Cost of IT Management• Single Vendor

SINGLE, ALL-IN-ONE PLATFORM

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Innovation • Experience • Value

www.inin.com

©2009 Interactive Intelligence, Inc.

Octel VoicemailRightFax

Fax Server

VoiceXchange IVR

Nortel ACD

ComvurgentCall Recorder

E-VoiceAuto Attendant

PremiereAudio Conferencing

All applications disperate

All applications disperate

Traditional Telephone System with bolt-on applications

Traditional PBX

Typical Enterprise Client Cost:$175-200,000

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Innovation • Experience • Value

www.inin.com

©2009 Interactive Intelligence, Inc.

Voicemail

Fax Server

IVR

ACD

Call Recorder

Auto Attendant

Windows Telephony Client

and IP Phone

End-to-End Reporting

Unified Messaging

Audio Conferencing

CTI Server

Administrator’s Console

All applications pre-integrated!

All applications pre-integrated!

Total IP Communications Application Suite

Interaction Center™

True all-in-one solution

Think licenses,Not Hardware!

Page 9: Interactive Intelligence Power Point

Innovation • Experience • Value

www.inin.com

©2009 Interactive Intelligence, Inc.

Fax

WFM

Recorder

Dialer

VM

IVR

ACD

PBX

A Comprehensive, All-in-One Platform

One Development TeamOne PlatformLicenses, not Cards

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Innovation • Experience • Value

www.inin.com

©2009 Interactive Intelligence, Inc.

OPEN STANDARDS

• No need to buy Proprietary Hardware sold by the Manufacturer

• Example: Cisco sells Cisco phones and Hardware; Avaya sells Avaya phones and Hardware. These devices will NOT work with competitor’s systems.

• With Interactive Intelligence, YOU make the choice of phonesets and hardware. Any SIP-Standards device will work with the system

• You have the choice of a $100 phone and are not required to purchase a proprietary vendors phone for $500 or more!

• Interactive Intelligence let you choose how to equip your offices

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Innovation • Experience • Value

www.inin.com

©2009 Interactive Intelligence, Inc.

INTERACTIVE INTELLIGENCE: Open Standards: Many Brands, Many Options

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Innovation • Experience • Value

www.inin.com

©2009 Interactive Intelligence, Inc.

• Traditional PBXs in the Enterprise Client space averages between $175,000 and $200,000

• That does not even include the cost of the Disparate Applications like Voice Mail, Conferencing, Unified Messaging and others

• PBXs have a planned replacement of 5 to 7 to 10 years…that means over a 20-year period you may spend:

$175,000 x 3 purchases = $525,000 or more!

100% Software System

Page 13: Interactive Intelligence Power Point

Innovation • Experience • Value

www.inin.com

©2009 Interactive Intelligence, Inc.

• The system’s intelligence is in the software, not in a hardware device

• Server will need to be replaced, but…wouldn’t you rather replace a $3-5000 server than a $175-200,000 PBX?

• The System never needs to be replaced. It’s software, not hardware

• The 100% Software system will be as new 20 years from now as it will be the very first day

• Lower Maintenance costs, no cost for upgrades

100% Software System

Page 14: Interactive Intelligence Power Point

Innovation • Experience • Value

www.inin.com

©2009 Interactive Intelligence, Inc.

•All-In-One Platform•Open Standards•100% Software

QUICK REVIEW

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Interactive IntelligenceTruly a Global Company

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Innovation • Experience • Value

www.inin.com

©2009 Interactive Intelligence, Inc.

Global Market Coverage

Offices in 15 countries

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Innovation • Experience • Value

www.inin.com

©2009 Interactive Intelligence, Inc.

Global Market Coverage

Over 300 resellers in 44 countries

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Innovation • Experience • Value

www.inin.com

©2009 Interactive Intelligence, Inc.

Reliability and Disaster Recovery

Secondary LocationPrimary Location

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Innovation • Experience • Value

www.inin.com

©2009 Interactive Intelligence, Inc.

Advanced User Productivity Features

                                 

                   

                             

       

                                 

                   

Drag ‘n Drop Conferencing On Demand Recording Presence Management Exchange-based UM Integrated Fax Server One Number Find/Follow

Me Integrated Web Chat Call Queuing and Routing

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Innovation • Experience • Value

www.inin.com

©2009 Interactive Intelligence, Inc.

.Net Client

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Innovation • Experience • Value

www.inin.com

©2009 Interactive Intelligence, Inc.

Great Plains Client, Outlook or CRM

Call Controls:Within your Great Plains

Client

Call Controls:Within your Great Plains

Client

Click to Dial on Contact

Phone Fields

Click to Dial on Contact

Phone Fields

Toast Pops for Inbound Calls

Toast Pops for Inbound Calls

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Innovation • Experience • Value

www.inin.com

©2009 Interactive Intelligence, Inc.

Voice MailVoice Mail

Text ChatRecordings

Text ChatRecordings

FaxesFaxes

Call Recordings

Call Recordings

IC Outlook Unified Messaging

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Innovation • Experience • Value

www.inin.com

©2009 Interactive Intelligence, Inc.

Interaction Client Mobile Edition• Check other user presence• Create conference calls• Change personal presence• Record a call

Smart Phone• With any SmartPhone, you can hear your

office voicemails, get email and make calls through the system

Are you on the GO?

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Innovation • Experience • Value

www.inin.com

©2009 Interactive Intelligence, Inc.

Additional Features

• SIP Soft Phone• Using Interaction Client and a USB headset instead of

a SIP hard phone• Supports QoS and allows users to select a compression

codec when on the road in low bandwidth locations. • Supports the use of SRTP to encrypt the audio stream.• Improves audio quality and user experience, including

a simplified login process. • Ideal for road warriors as well as those working within

an office facility

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Innovation • Experience • Value

www.inin.com

©2009 Interactive Intelligence, Inc.

Proven Solution

Magic Quadrant for Contact Center Infrastructure, Worldwide, Gartner, Inc., Nov. 18, 2008

The Gartner Magic Quadrant is copyrighted 2008 by Gartner, Inc., and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner’s analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the “Leaders” quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. The Magic Quadrant graphic was published by Gartner, Inc., as part of a larger research note and should be evaluated in the context of the entire report. The Gartner report is available upon request from Interactive Intelligence.

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Make the Leap from Hardware to Software!

• The only 100% software IP Telephony system that never needs to be replaced!

• 4,000+ organizations in virtually every industry• Dynamic businesses like these know the Interactive

Intelligence power!

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Innovation • Experience • Value

www.inin.com

©2009 Interactive Intelligence, Inc.

LOCAL COMPANIES UNDERSTAND!

State of Indiana

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Innovation • Experience • Value

www.inin.com

©2009 Interactive Intelligence, Inc.

More than 100 awards, including…

Best All-In-One Multimedia Contact Center 2008

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SUMMARY

• An All Software, All-In-One, Open Standards solution built on a single platform that never needs to be replaced.

• Multi-Interaction access from Desk Phone, Client, Mobile Device or Soft phone

• Advanced Feature Set & Capabilities• Less Integration Time and Lower Cost of Ownership• Greater Productivity with Greater Ease of Use for all Staff

Members

Thank you for the gift of your time.


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