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INTERPERSONAL INTERPERSONAL COMMUNICATIONCOMMUNICATION
Dr. B RATAN REDDYDr. B RATAN REDDYRATAN GLOBAL B SCHOOL RATAN GLOBAL B SCHOOL
www.srgi.inwww.srgi.in
Dr. B RATAN REDDY ratan b school Dr. B RATAN REDDY ratan b school www.srgi.infowww.srgi.info
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Dr. B RATAN REDDY ratan b school www.srgi.info
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Dr. B RATAN REDDY ratan b school www.srgi.info
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Dr. B RATAN REDDY ratan b school www.srgi.info
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Dr. B RATAN REDDY ratan b school www.srgi.info
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Dr. B RATAN REDDY ratan b school www.srgi.info
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Importance of communicationImportance of communication
• Lesson from Pushpak story• No communication No
world• Know communication Know
world• Goals of communication• Subordinates Motivation• Superiors Persuasion• Peers Acceptance
Relationship
Dr. B RATAN REDDY ratan b school Dr. B RATAN REDDY ratan b school www.srgi.infowww.srgi.info
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Interpersonal Communication
•Interpersonal communication refers to communication between individuals usually in face-to-face private settings (means not in groups).
•It is the primary way relationships are created, maintained, and changed.
•It is the utmost form of communication
Dr. B RATAN REDDY ratan b school www.srgi.info
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Interpersonal Communication
• Along with words, every thing is exchanged
– Body language
– Gestures
– Feelings, etc.
• Hence you cannot ‘pretend or bluff or mislead or hide or cheat or do whatever you want’. All you can do is to be ‘honest & sincere & open & do whatever best you can’
Dr. B RATAN REDDY ratan b school www.srgi.info
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“People will judge you and your ideas based on your ability to communicate - 7/93 % Rule”
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Tips for effective interpersonal communication
• Yes but technique……• Sandwich technique• Funnel technique• Mirroring technique (If anybody is spiritual,
speak in his language) Ex: A : By the grace of God we achieved it.
B : God is great, we worked hard on that.• Conversation Generosity: Giving the opposite
person to reveal his/her feelings, opinions, criticisms, etc. Means listening to people with patience
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1Dr. B RATAN REDDY ratan b
school www.srgi.info
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If you want to be taken more
seriously or express
something forcefully, stand up.
2Dr. B RATAN REDDY ratan b
school www.srgi.info
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3Dr. B RATAN REDDY ratan b
school www.srgi.info
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4Dr. B RATAN REDDY ratan b
school www.srgi.info
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5Dr. B RATAN REDDY ratan b
school www.srgi.info
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6Dr. B RATAN REDDY ratan b
school www.srgi.info
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7Dr. B RATAN REDDY ratan b
school www.srgi.info
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8Dr. B RATAN REDDY ratan b
school www.srgi.info
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9Dr. B RATAN REDDY ratan b
school www.srgi.info
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10Dr. B RATAN REDDY ratan b
school www.srgi.info
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11Dr. B RATAN REDDY ratan b
school www.srgi.info
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Always ask yourself whether you are making valid assumptions about others
12Dr. B RATAN REDDY ratan b
school www.srgi.info
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Voice
• Voice modulation –
I NEVER SAID THAT YOU STOLE THE MONEY
• Speak S L O W L Y.….
55% Body Language 7% Content
38% Voice
Dr. B RATAN REDDY ratan b school www.srgi.info
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Tips• Don’t Apologise (always)• Speak loudly & clearly • Call by names. Remember people and
situations earlier you met them• Don’t just speak, Express-be emotional• No -ve words: But, If, Can’t, Sorry, etc.• KISS – Keep It Short & Simple• More talking doesn’t mean more
communication
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SIGNALS OF EMOTIONS
1. FEAR
2. INSULT
3. DISSATISFACTION
4. ANGER
5. DISINTEREST
6. DISAPPOINTMENT
7. GUILT
8. JEALOUSY
9. STRESS
10. LONELINESS
11. SUSPICION
12. ANXIETY
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NEGATIVE FACTORS
1. Selfishness. 2. Lack of courtesy.3. Rude behaviour.4. Lack of Honesty.5. Self-centeredness.6. Arrogance.7. Conceit.8. Suspicious nature.
9. Lack of respect for Moral Values.
10. Impatience.
11. Escapist Behaviour.
12. Unwillingness to accept the Truth.
13. Greed.
14. Leg pulling Nature.
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PERSONAL MAGNETISMPERSONAL MAGNETISM
Outer personality is in touch with the Outer personality is in touch with the environment.environment.
Making person Making person attractive in terms of attractive in terms of posture, posture, gestures, speech.gestures, speech.
Dr. B RATAN REDDY ratan b Dr. B RATAN REDDY ratan b school www.srgi.infoschool www.srgi.info
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Self esteemSelf esteem You can't touch it, but it affects how you You can't touch it, but it affects how you
feel. feel. You can't see it, but it's there when you You can't see it, but it's there when you
look at yourself in the mirror.look at yourself in the mirror. You can't hear it, but it's there every time You can't hear it, but it's there every time
you talk about yourself.you talk about yourself. What is this important but mysterious What is this important but mysterious
thing?thing? It's your self-esteem! It's your self-esteem!
Dr. B RATAN REDDY ratan b Dr. B RATAN REDDY ratan b school www.srgi.infoschool www.srgi.info
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SELF ESTEEM
It's how much you value yourself.
How important you think you are.
It's how you see yourself.
How you feel about yourself .
Keep up a sense of high self esteem
Dr. B RATAN REDDY ratan b school www.srgi.info
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EXAMPLESEXAMPLESSome of the best music was composed by Some of the best music was composed by
Beethoven- He was deaf.Beethoven- He was deaf.Some of the best poetry written on Some of the best poetry written on
nature was written by Milton. He was nature was written by Milton. He was blind.blind.
One of the greatest world leaders was US One of the greatest world leaders was US president Franklin. He served from the president Franklin. He served from the wheel chair.wheel chair.
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BUILDING A POSITIVE SELF- ESTEEM Do something for others who cannot repay
you in cash or kind. Learn to give and receive compliments. Accept responsibility. Become Internally Driven, Not Externally
Driven. Give yourself positive Auto-Suggestions.
Dr. B RATAN REDDY ratan b school www.srgi.info
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JOHARI WINDOW
AArena or public window (Ideal)
BBlind window (Lack of comm.)
CCrossed or private window (Lack of comm.)
DDark window (Ignorance)
know Don’t know
kno
wD
on
’t kno
w
You
I
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Socially Integrated
Socially Independent
Socially Dependent
Socially Isolated
Opinion seekers
High Low
High
Low
Op
inio
n L
ead
ers or
giver s
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Complementary transactions
Where the ego state responding is complimentary to the ego state offering the stimulus... when drawn the vectors indicating the transaction are parallel.
Communication will continue if the transactions are complementary
A A
BB
C C
TA
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When the ego state addressed is different for the one responding the communication ceases.
Communication distortion thus breaking relations.
Crossed Transactions
A A
BB
CC
TA
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Ulterior transactions
AA
B B
C C
TAHighly damaging
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• CP (Critical Parent)-Protective, setting limits, defining values (ok); In the process, can become, Critical, punishing (not ok).
• NP (Nurturing Parent)-Warm, loving, comfort, caring (ok); Can become, over protective, rescuing (not ok).
• A (Adult)-Makes appraisal of the situation, matured, believes in capability and equal opportunity.
• NC (Natural Child)-Creative, spontaneous and intuition. Doesn’t like to be tied up by the rules.
• LP (Little Professor)-Creativity, anticipation, intuition, guess, fear.
• AC (Adapted Child)-one who modifies his behaviour under parental influence. He behaves as his boss wanted him to be. Goes by book.
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Thank You
Dr. B RATAN REDDY ratan b school www.srgi.info