Download - Interplay, 13th Edition chapter 01
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CHAPTER 1Interpersonal Process
Interplay, 13th Edition, Adler/Rosenfeld/ProctorCopyright © 2015 by Oxford University Press, Inc.C
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Section 1 WHY STUDY COMMUNICATION?
Interplay
Interplay, 13th Edition, Adler/Rosenfeld/ProctorCopyright © 2015 by Oxford University Press, Inc.
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Why Study Communication?
Interplay, 13th Edition, Adler/Rosenfeld/ProctorCopyright © 2015 by Oxford University Press, Inc.
Why study an activity that you’ve done your entire life? New look at a familiar
topic Increased effectiveness
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Why We Communicate
Interplay, 13th Edition, Adler/Rosenfeld/ProctorCopyright © 2015 by Oxford University Press, Inc.
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How does communication help to fulfill the following human needs? Physical needs Identity needs Social needs Practical needs
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Maslow’s Hierarchy of Needs
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Section 2THE COMMUNICATION PROCESS
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Interplay, 13th Edition, Adler/Rosenfeld/ProctorCopyright © 2015 by Oxford University Press, Inc.
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Human Communication: A Complex Process
Interplay, 13th Edition, Adler/Rosenfeld/ProctorCopyright © 2015 by Oxford University Press, Inc.
Early models: Linear, one-way event Resembles an archer
shooting a message at a target
Later models: Tennis game: Senders
and receivers exchange messages
Respond with verbal or nonverbal feedback
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The Communication Process
Interplay, 13th Edition, Adler/Rosenfeld/ProctorCopyright © 2015 by Oxford University Press, Inc.
The Transactional Model of Communication
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Insights from the Transactional Communication
Model
Interplay, 13th Edition, Adler/Rosenfeld/ProctorCopyright © 2015 by Oxford University Press, Inc.
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Sending and receiving are usually simultaneous
Meanings exist in and among people
Environment and noise affect communication
Channels make a difference
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Consider this . . .
Interplay, 13th Edition, Adler/Rosenfeld/ProctorCopyright © 2015 by Oxford University Press, Inc.
You want to end a romantic relationship. You can communicate this to your partner one of two ways:
1. face-to-face 2. via e-mailHow does the choice of
channel potentially change the message for the receiver?
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Communication…
Interplay, 13th Edition, Adler/Rosenfeld/ProctorCopyright © 2015 by Oxford University Press, Inc.
Is Transactional Mutual influence Interdependent behaviors Uniquely created
Can be Intentional or unintentional Is Irreversible Is Unrepeatable Has a content dimension and a relational
dimension Content = information in the message itself Relational = relationship between the
communicators
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Characteristics of Interpersonal
CommunicationFeatures of interpersonal relationships:UniquenessInterdependenceSelf-disclosureIntrinsic rewards
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Communication Myths & Misconceptions
Interplay, 13th Edition, Adler/Rosenfeld/ProctorCopyright © 2015 by Oxford University Press, Inc.
All communication seeks understanding.
More communication is always better.
Communication will solve all problems.
Effective communication is a natural ability.
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Section 3COMMUNICATION COMPETENCE
Interplay
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Communication Competence
Interplay, 13th Edition, Adler/Rosenfeld/ProctorCopyright © 2015 by Oxford University Press, Inc.
Competent communication = Effective Appropriate
No single “ideal” or “effective” way to communicate
Competence is situational.
Competence can be learned.
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Characteristics of Competent Communication
Interplay, 13th Edition, Adler/Rosenfeld/ProctorCopyright © 2015 by Oxford University Press, Inc.
A large repertoire of skills
Adaptability Ability to perform
skillfully Involvement Empathy/perspective
taking Cognitive complexity Self-monitoring
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Section 4SOCIAL MEDIA AND INTERPERSONAL COMMUNICATION
Interplay
Interplay, 13th Edition, Adler/Rosenfeld/ProctorCopyright © 2015 by Oxford University Press, Inc.
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Characteristics of Social Media
Interplay, 13th Edition, Adler/Rosenfeld/ProctorCopyright © 2015 by Oxford University Press, Inc.
Social media is characterized by:
Leanness – face to face communication is “richer”
Asynchronicity – in ost cases, you cannot respond to information immediately
Permanence – “The Internet is forever.”
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Social Media and Relational Quality
Interplay, 13th Edition, Adler/Rosenfeld/ProctorCopyright © 2015 by Oxford University Press, Inc.
Social media might seem inferior. On its face, it appears:
To lack richness To discourage
community To be superficial
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Social Media and Relational Quality
Interplay, 13th Edition, Adler/Rosenfeld/ProctorCopyright © 2015 by Oxford University Press, Inc.
HOWEVER…Under the right circumstances, it: Can be rich and satisfyingIncreases amount and quality of interpersonal communication
Reasons: Easier Less complicated
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Communicating Competently with Social Media
Interplay, 13th Edition, Adler/Rosenfeld/ProctorCopyright © 2015 by Oxford University Press, Inc.
Some Caveats: Be careful what you post
Keep your tone civil Don’t post incriminating
photosBe considerate
Respect others’ need for undivided attention, especially if you simultaneously engaged in face to face communication
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Communicating Competently with Social Media
Interplay, 13th Edition, Adler/Rosenfeld/ProctorCopyright © 2015 by Oxford University Press, Inc.
Be mindful of bystanders You never know who is
“lurking” or eavesdropping
Balance mediated and face-to-face time
Now and then, put down the phone…and talk to people IRL