Interview Skills TrainingKathleen CampbellAPAC Regional Recruitment Manager, Microsoft
Agenda• The Recruitment Continuum• Understanding the Recruitment Transaction• Interview Roadmap
– CV Development– Getting Noticed– Interviews
• Best candidates vs. Best employees• Competency Based Recruitment
New employee
orientation
Searching for the right people to
meet business
needs
Selecting the right people for the right
jobs
Developing your team’s skills and
experience
Defining the new
business needs for your team
Succession planning for departures from your
team
Company Recruitment
Cycles
The Recruitment Continuum
Mindset Stage for Hiring Manager Mindset Stage for CandidateN
EG
OT
IAT
ION
AN
D
RE
TE
NT
ION
Succession planning for departures from your team
Networking externallyNetworking internallyPerformance ManagementCareer DevelopmentPassive Hiring ManagerNot looking to hire
Networking externallyNetworking internallyPerformance ManagementCareer DevelopmentPassive candidateNot looking for a new role
Planning for future departure from current team
Defining the new business needs for your team
Preparing to buy talentPreparing to sell your teamPreparing to sell this jobPreparing to sell MicrosoftPreparing to sell yourself as a Manager
Preparing to sell talentPreparing to buy a new teamPreparing to buy a new jobPreparing to buy a new companyPreparing to sell self as an Employee
Defining his/her new needs
Searching for the right people to meet business needs
Looking to buy talentReady to sell your teamReady to sell this jobReady to sell MicrosoftReady to sell yourself as a Manager
Looking to sell talentReady to buy a new teamReady to buy a new jobReady to buy a new companyReady to sell self as an Employee
Searching for the role, company and manager to meet needs
Selecting the right people for the right jobs
Making purchase decisionSelling to unique needs of talent
Making purchase decisionBuying the best match to need
Selecting the right role, company and manager
New employee orientation
Confirming your purchase decisionConfirming talent’s purchase decision
Confirming his/her purchase decisionConfirming your purchase decision
New employee orientation
Developing your team’s skills and experience
Developing your purchase decisionPreparing to sell/buy again
Developing skills and experiencePreparing to sell/buy again
Developing skills and experience
Resumes – Curriculum Vitae• Soft copy application unless otherwise specified in advert• No more than 3 pages – bullet points• Typed and clearly presented • No colours; fonts; graphics; clip art• Keywords (for database search)• Do include multiple contact details• Bring a copy to interview• Advance reference checking
CV Development
• Make direct applications where possible• Don’t waste money on hard copies & postage• Present well to agencies• Don’t contact all agencies – be selective• Be ready to consider all employment options• Utilise online job board agencies• Utilise Employee Referral Options
Own your own job search!
Getting Noticed...
• Master your telephone interview techniques• Be on time• Have good/smart questions prepared for your interviewer• Have a pen and paper • Read the description fully • Visit company web page – Research• Bring samples to demonstrate your skills if appropriate• Be honest and be yourself• Don’t let nerves control your interaction (they are just
people!)• Practice
Interviews
Skills
PresentationThe
Difference Factor
DesireTo
Learn
Attitude
YOU
WHAT DO I LOOK FOR IN CANDIDATES?• Friendly positive attitude• Team worker• Hunger/thirst to learn new things• Honesty and ethics• Self-confidence• Breadth of experience• Right attitude towards money• Respect for Managers & others• Creativity and original thinking• Someone who proves they can work hard• Excellent communication skills• Relevant skills/qualifications/experience• Tenacity and determination• Religious vs. Agnostic in Technical Beliefs
WHAT MAKES ME SAY “NO-HIRE”?• Poor listening skills• Over confidence (arrogance)• Poor communication skills• Bad attitude towards managing conflict• Lack of self critical• Mobile phones left on• Obsequious• “Money is #1 priority”• “I have learnt all I need to know” • Lack of creativity or ability to think outside
the box• Stronger candidates available• Dishonesty or unethical actions• Inability to say ‘I don’t know’• Poor presentation• Incomplete CV• Lack of genuine interest in the role• Religious vs. Agnostic in Technical Beliefs
Attitude
Formal LearningInformal Learning
Desire to Break & FixWillingness to try something new
Hunger to learn from othersLearn the competitionRetrospective wisdom
Ability to demonstrate
Desire to Learn
What makes you so special?Travel
Extra-curricular activitiesSports
HobbiesCommunity Service
Awards2nd LanguagesResponsibilities
Passions
The Difference Factor
Technical SkillsUniversity Qualifications
MSCE Qualifications (& equivalent)Self-taught skills
NetworkingWeb languages
Reading – online subscriptionsBetas & Testing
Competitive KnowledgeDemonstrations & Industry Events
Non-Technical SkillsPresentation Skills
Debating and NegotiationSelling Skills
Customer ServiceProject Management
Writing SkillsTeam working Skills
Planning & OrganisationCompetitive Knowledge
Understanding Business & Industry
Skills
Telephone – write down what you want to askA good clear CV with no spelling errors
Better to be over dressed than too casualCareful with: jewelry; perfume; tissues; scarves;
Accepting “coffee”Practice presenting answers at a whiteboard
Public Speaking*Good eye contact & communication skills
Business cardsGood handshake skills
Build your network – stay in touch
Presentation
Hiring the BestBest Candidates
• Good first impressions• Prepared, on-time• Seem interested• Friendly, out-going• Give complete responses• Have skills and experience• Assertive, confident• Well-groomed• Education
Best Employees
• Achieve, exceed results• Committed – don’t give up• Always prepare fully• Go out of way to help others• Initiative to improve things• Plan, organize, anticipate• Initiative to learn• Work well with others• Creative• Problem solvers• Take feedback
Company Values: Integrity and Honesty; Open and Respectful; Self-Critical; Big, Bold
Challenges; Passion; Accountable
Successful Interviewing Model
Smart Works Hard
Gets the Right
Things Done
Passion for Technology
and Business
Flexible
Job RelatedCore Comps:
Comps MustBe Present
FIRST Technical and Functional Skills
Core
competencies
Core
competencies
Core
competencies
Core
competencies
Core Talents and Company
Values =
FOUNDATION
Questions
Thank you