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Introduction to the Shingo Model
Dr Fiona Buttrey, hosted by Megan James
Dr Fiona Buttrey
Partner
Shingo Examiner & Facilitator
Megan James
Business Development
Manager
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14 May, 2020© S A Partners
Help us to help you!
• Everyone will be muted during the session
• Ask questions via chat, or in the Q&A at the end
• Actively participate!
• Respect others and their comments
• We will circulate a recording after the session
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14 May, 2020© S A Partners
Agenda
► What is the Shingo Prize?
► Understanding the Shingo Model
► Vale’s Enterprise Excellence Journey
► How do you challenge for a Shingo prize?
► Q&A
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S H I N G O I N S T I T U T E / E X E C U T I V E O V E R V I E W © Copyri ght 2020 • U ta h S ta te U n i vers i ty
Purpose
Based on timeless principles, the Shingo Institute shapes
cultures that drive organizational and operational
excellence.
Mission
To improve the process of improvement
by conducting cutting-edge research, providing relevant
education, performing insightful organizational
assessment, and recognizing organizations committed
to achieving sustainable world-class results.
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S H I N G O I N S T I T U T E / E X E C U T I V E O V E R V I E W © Copyri ght 2020 • U ta h S ta te U n i vers i ty
Shingo Institute and the Shingo Prize
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S H I N G O I N S T I T U T E / E X E C U T I V E O V E R V I E W © Copyri ght 2020 • U ta h S ta te U n i vers i ty
Brief Shingo Institute History
1988 Creation of Shingo Prize
1989 First Shingo Prize awarded
1993 First Version of Shingo Model™ developed
2000 Business Week refers to Shingo Prize as“Nobel Prize for Manufacturing”
2005 First Conference in Mexico
2008 Bronze and Silver Medallion Levels CreatedFirst Shingo Prize outside of North America Major revision of Shingo Model
2015 First Latin American and European Conferences
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S H I N G O I N S T I T U T E / E X E C U T I V E O V E R V I E W © Copyri ght 2020 • U ta h S ta te U n i vers i ty
Recent Shingo Prize Recipients
2019Abbott Nutrition Supply Chain
Sturgis, Michigan, USA
Abbott Nutrition Supply Chain
Singapore, Republic of Singapore
Boston Scientific Coyol - Coyol, Costa Rica
Merit Medical Systems Inc. - Tijuana, México
Regeneron Pharmaceuticals Inc., Industrial
Operations & Product Supply - Rensselaer,
New York, USA
2018Abbott Nutrition Supply Chain Granada
Granada, Spain
AbbVie Ballytivnan – Sligo, Ireland
Ball Beverage Packaging, Naro-Fominsk Cans
Novaya Olkhovka, Russia
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S H I N G O I N S T I T U T E / E X E C U T I V E O V E R V I E W © Copyri ght 2020 • U ta h S ta te U n i vers i ty
Shingo Award Recipients
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S H I N G O I N S T I T U T E / E X E C U T I V E O V E R V I E W © Copyri ght 2020 • U ta h S ta te U n i vers i ty
A Turning Point
Years ago, the Shingo Institute noticed a common trend among organizations that were driving a culture of continuous improvement.
Initial gains were often accompanied with swift decline.
WHY?
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S H I N G O I N S T I T U T E / E X E C U T I V E O V E R V I E W © Copyri ght 2020 • U ta h S ta te U n i vers i ty
Who builds systems and tools?
CULTURE(Behavior)
?
Tool: A single device or item that
accomplishes a specific task.
System: A collection of tools or
tasks that are highly integrated
to accomplish an outcome.
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S H I N G O I N S T I T U T E / E X E C U T I V E O V E R V I E W © Copyri ght 2020 • U ta h S ta te U n i vers i ty
Do they all influence culture in the same way?
ExecutivesCorporate executives, board of directors, president, VPs: those who have responsibility over a group of managers and team members andprovide strategic direction for the organization.
ManagersMiddle management: those who have responsibility over a group of team members and have tactical responsibility for the execution of the strategy.
Team MembersSupervisors and front-line employees: those who work under the direction of a manager and have responsibility for the work that they perform.
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S H I N G O I N S T I T U T E / E X E C U T I V E O V E R V I E W © Copyri ght 2020 • U ta h S ta te U n i vers i ty
What is culture?
Culture:
Values, beliefs, behaviors“The only thing of real
importance that leaders do
is to create and manage
culture. If you do not
manage culture, it manages
you, and you may not even
be aware of the extent to
which this is happening.”
Edgar ScheinProfessor, MIT Sloan School of Management
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S H I N G O I N S T I T U T E / E X E C U T I V E O V E R V I E W © Copyri ght 2020 • U ta h S ta te U n i vers i ty
RE
SU
LT
S
Three Insights of Organizational Excellence
“…Yet I came to see in
my time at IBM that
culture isn’t just one
aspect of the game—it
IS the game.”
Lou GerstnerFormer IBM Chairman
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S H I N G O I N S T I T U T E / E X E C U T I V E O V E R V I E W © Copyri ght 2020 • U ta h S ta te U n i vers i ty
Ideal ResultsOutcomes that are aligned, that are both excellent and sustainable, and which demonstrate improvement over time.
Ideal BehaviourActions that create outcomes that produce results and are both excellent and sustainable.
Insight #1:
Ideal Results Require Ideal Behavior
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Insight #2:
Purpose and Systems Drive Behavior
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S H I N G O I N S T I T U T E / E X E C U T I V E O V E R V I E W © Copyri ght 2020 • U ta h S ta te U n i vers i ty
Insight #3:
Principles Inform Ideal Behavior
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Guiding Principles Dimensions
People
Process
Purpose
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S H I N G O I N S T I T U T E / E X E C U T I V E O V E R V I E W © Copyri ght 2020 • U ta h S ta te U n i vers i ty
Shingo Guiding Principles
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That’s interesting but…….
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14 May, 2020© S A Partners
► Operating for over 100 years
► Produces high quality refined nickel
Clydach Refinery
•200 employees
•Annual production of around 40,000
tonnes of nickel
•Main products are nickel pellet and
powder
•365 days/year operation, 24hrs per
day
•Products sold to more than 280
customers in over 30 countries
worldwide (Europe, Asia, USA)
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14 May, 2020© S A Partners
Clydach’s challenges
• Small cog in a big wheel
• Long history
• Hazardous process
• Continuous chemical reaction
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14 May, 2020© S A Partners
• Over 90% reduction in lost time injuries
• Over 2,000 improvement suggestions
implemented
• Average nickel production increased by over
25% by 2013 - more than 9,000t per year
• Energy efficiency improvement of 16%
(> 7,000 tCO2e)
• 100% of waste from the Refinery was re-used
or recycled, up from 51% in 2008
• 55% reduction in Refinery attributable
customer complaints
• Finished product inventory was halved, whilst
at the same time eliminating later shipments
to customers
Enterprise Excellence Resultsover 5 Years
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14 May, 2020© S A Partners
Recipients of the Shingo Silver Medallion for Operational Excellence,
January 2014
Clydach Refinery
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14 May, 2020© S A Partners
How do I apply for a Shingo Prize?
1. Application form 2. Company profile Sheet &
Results
3. Achievement report
(50 pages)
4. Site Visit
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► join us for a Shingo
Discover Excellence course
https://sapartners.com/events/
Want to know more?
https://shingo.org/model/
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Questions?