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Nortel Communication Server 1000
IP Phone 2004User Guide
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Revision history
3
Revision history
May 2007Standard 01.04. This document is issued to support
Communication Server 1000 Release 5.0. This document
contains information previously contained in the following legacy
document, now retired: IP Phone 2004 User Guide
(NN-10300-052). This document contains updated content based
on CR Q01130629-01. See Answering a call on page 63.
July 2006
Standard 8.00. This document is up-issued to support
Nortel Communication Server 1000 Release 4.5. Document
number was corrected (from NN-10300-052 to NN10300-052).
June 2006
Standard 7.00. This document is up-issued to supportNortel Communication Server 1000 Release 4.5. Secure
communications section added to document support for SRTP
with Preshared keys. Logos and copyright data were updated.
Document feedback link added to back page.
August 2005
Standard 6.00. This document is up-issued to support Nortel
Communication Server 1000 4.5.
February 2005
Standard 5.00. This document is up-issued to support the 8.x
Firmware Upgrade for IP Phones.
September 2004
Standard 4.00. This document is up-issued to support
Nortel Networks Communication Server 1000 4.0.
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Revision history
4
October 2003
Standard 3.00. This document is up-issued to support
Succession 3.0 Software and the Net6 Transformation Gateway
feature.
November 2002
Standard 2.00. This document is up-issued to support Meridian 1
Release 25.40 and CSE 1000 Release 2.0.
June 2001
Standard 1.00.
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Contents
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Contents
About the Nortel IP Phone 2004 . . . . . . . . . . . . . . . . . . . . . 11
IP Phone 2004 models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Telephone display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Telephone controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Call features and Flexible Feature Codes . . . . . . . . . . . . . . . 19
Security features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Using encrypted calling . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Managing your Station Control Password . . . . . . . . . . . . 20
Entering and editing text . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Entering text using the telephone dialpad . . . . . . . . . . . . . . . 23
Editing text using the soft keys . . . . . . . . . . . . . . . . . . . . . . . . 23
Connecting the components . . . . . . . . . . . . . . . . . . . . . . . . 25
Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Connecting the telephone components . . . . . . . . . . . . . . . . . 25
Configuring options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Using the Telephone Options menu . . . . . . . . . . . . . . . . . . . . 27
Adjusting the volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Adjusting the display screen contrast . . . . . . . . . . . . . . . . 30
Selecting a Language . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Selecting Date and Time format . . . . . . . . . . . . . . . . . . . . 31
Enabling On-Hook Default Path . . . . . . . . . . . . . . . . . . . . 32
Configuring Live Dialpad . . . . . . . . . . . . . . . . . . . . . . . . . 33
Enabling and disabling Call timer . . . . . . . . . . . . . . . . . . . 33
Using Display Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . 34
Choosing Local Dialpad Tone . . . . . . . . . . . . . . . . . . . . . 35
Choosing a Ring type . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
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Changing feature key labels . . . . . . . . . . . . . . . . . . . . . . . 36
Viewing telephone information . . . . . . . . . . . . . . . . . . . . . 38
Configuring call log options . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Configuring the Callers List log . . . . . . . . . . . . . . . . . . . . 39
Configuring New Call indication . . . . . . . . . . . . . . . . . . . . 40
Configuring Preferred Name Match . . . . . . . . . . . . . . . . . 41
Configuring Area Code Setup . . . . . . . . . . . . . . . . . . . . . 42
Configuring Name Display format . . . . . . . . . . . . . . . . . . . . . . 44
Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Using off-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Using on-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Using Handsfree dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Using Live Dialpad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Using the Directory applications . . . . . . . . . . . . . . . . . . . . . . . 50
Making a call using Corporate Directory . . . . . . . . . . . . . 50
Making a call using Personal Directory . . . . . . . . . . . . . . 52
Making a call using the Callers List . . . . . . . . . . . . . . . . . 52
Making a call using Redial List . . . . . . . . . . . . . . . . . . . . . 54
Using Predial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Using AutoDial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Using Ring Again . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Using Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Using Speed Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Using System Speed Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Using Hot Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Using Intercom calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
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Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
While on an active call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Placing a call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Using Timed Reminder Recall . . . . . . . . . . . . . . . . . . . . . . . . 66
Using Attendant Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Using Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Recording a Calling Party Number . . . . . . . . . . . . . . . . . . . . . 70
Displaying incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Tracing a malicious call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Using Automatic Answerback . . . . . . . . . . . . . . . . . . . . . . . . . 72
Using Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Using Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
While away from your desk . . . . . . . . . . . . . . . . . . . . . . . . . 76
Using Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Using Internal Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Using Remote Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Securing your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Talking with more than one person . . . . . . . . . . . . . . . . . . 82
Using the Call Join feature . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Setting up a Conference call . . . . . . . . . . . . . . . . . . . . . . . . . 83
Using the Conferee Selectable Display
and Disconnect feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84Using Group Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Working without interruption . . . . . . . . . . . . . . . . . . . . . . . 88
Using Make Set Busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
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Additional call features . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Using AutoDial Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Using the Buzz signal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Using Call Page Connect to make an announcement . . . . . . 90
Using Centrex/Exchange Line Switchhook Flash . . . . . . . . . . 91
Charging a call or charging a forced call . . . . . . . . . . . . . . . . 92
Using Enhanced Override . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Using Forced Camp-on feature . . . . . . . . . . . . . . . . . . . . . . . 96
Overriding a busy signal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Using Privacy Release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Using Radio Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Using Voice Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Additional telephone features . . . . . . . . . . . . . . . . . . . . . . 102
Using Personal Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Using Callers List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Using Redial List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Using Virtual Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Logging in to Virtual Office . . . . . . . . . . . . . . . . . . . . . . . 109
Using Virtual Office on your remote telephone . . . . . . . 111
Using Virtual Office on your office telephone . . . . . . . . . 112
Logging out of Virtual Office . . . . . . . . . . . . . . . . . . . . . . 113
Troubleshooting Virtual Office . . . . . . . . . . . . . . . . . . . . 114
Using Media Gateway 1000B . . . . . . . . . . . . . . . . . . . . . . . . 117
Using Test Local Mode . . . . . . . . . . . . . . . . . . . . . . . . . 117
Using Resume Normal Mode . . . . . . . . . . . . . . . . . . . . . 118
Troubleshooting MG 1000B . . . . . . . . . . . . . . . . . . . . . . 119
Using Hospitality features . . . . . . . . . . . . . . . . . . . . . . . . . 120
Configuring Automatic Wake-Up . . . . . . . . . . . . . . . . . . . . . 120
Activating Message Registration . . . . . . . . . . . . . . . . . . . . . 122
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Using Maid Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Using Display Room Status . . . . . . . . . . . . . . . . . . . . . . . . . 124
Accessing External Server Applications . . . . . . . . . . . . . 127
Flexible Feature Codes (FFC) . . . . . . . . . . . . . . . . . . . . . . 128
Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
IP Phone Key Expansion Module (KEM) . . . . . . . . . . . . . . . 129
Regulatory and safety information . . . . . . . . . . . . . . . . . . 131
Other . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
DenAn regulatory notice for Japan . . . . . . . . . . . . . . . . . . . . 133
Terms you should know . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
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About the Nortel IP Phone 2004
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About the Nortel IP Phone 2004
The Nortel IP Phone 2004 brings voice and data to the desktop byconnecting directly to a Local Area Network (LAN) through an Ethernet
connection.
Note 1:All features are not available on all telephones. Consult your
system administrator to verify which features are available for your
use.
Note 2:In this guide, programmable line (DN) and feature key labelsappear beside the key, and context-sensitive soft key labels appear
directly above the key. Figure 1 shows key labels.
Figure 1: Programmable line (DN) and feature key andsoft key labels
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About the Nortel IP Phone 2004
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IP Phone 2004 models
There are three models of the IP Phone 2004, referred to as Phase 0,
Phase 1, and Phase 2. The higher level models have some features thatare not available on the lower level models. To determine the model of
your telephone, turn the telephone over and locate the label containing
the product code (NT code). The NT code identifies the model of your
telephone.
Note: xx or xxxx represents any valid character.
Basic features
The IP Phone 2004 supports the following features:
12 programmable feature keys: six (physical) user-defined feature
key labels and six lines or features accessed by pressing the Shift
key
four context-sensitive soft keys that provide access to a maximum of
10 features
For information about context-sensitive soft keys, see New in This
Release Communication Server 1000 Release 5.0(NN43001-115).
Note:All IP Phone 2004 phones are not configured to support soft
key functionality. Consult your system administrator for details about
the configuration of your telephone.
multifield LCD display screen
speaker for on-hook dialing or on-hook listening
Table 1: IP Phone 2004 model codes
Product code Model
NTEX00xx or NT7B10AACH Phase 0
NTDU82xx Phase 1
NTDU92xxxx Phase 2
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About the Nortel IP Phone 2004
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volume control bar for adjusting ringer, speaker, handset, and
headset volume
six specialized fixed keys:
Quit
Directory
Message (Inbox)
Outbox or Shift
Services
Expand to PC four call processing fixed keys:
Hold
Goodbye
Handsfree
Mute
shared LAN access with a PC
headset jack with On or Offkey
automatic network configuration
hearing-aid compatibility
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About the Nortel IP Phone 2004
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Telephone display
The LCD screen on the IP Phone 2004 has three display areas:
The upper display area is for user-defined feature key labels.
The middle display area is for single-line information such as caller
number, caller name, feature prompt strings, user-entered digits, date
and time (or call timer, if provisioned in the Telephone Options menu),
and telephone information.
The lower display area is for context-sensitive soft key labels.
Figure 2: IP Phone 2004 LCD display areas
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About the Nortel IP Phone 2004
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Figure 3: IP Phone 2004
Telephone controls
Note: Some IP Phone 2004 phones are equipped with optional key
caps. Text in parentheses indicates labels appearing on the key caps.
For example, (Services).
Use the Volume control bar to adjust the
volume of the ringer, handset, headset,
speaker, and the Handsfree feature. Press
the right side of the rocker bar to increase
volume and press the left side to decrease
volume.
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About the Nortel IP Phone 2004
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Use the PrimaryDirectory Number(DN)to
access a single line and activate on-hook
dialing.
Programmable line (DN) and feature keys
are extra DNs or feature keys used to access
additional features.
A steady LCD light beside a line(DN) key
indicates that the line is active. A flashingLCD indicates that the line is on hold.
A steady LCD light beside a feature key
indicates that the feature is active. A flashing
LCD indicates that the feature is being
programmed.
Use the Goodbye key to terminate an active
call.
Press the Hold key to put an active call on
hold. Press the line(DN)key beside the
flashingLEDindicator to return to the calleron hold.
Press theMessage (Inbox) key to access
your voice mailbox.
Use the Navigation keys to scroll through
menus and lists appearing on the LCD
display screen.
(Goodbye)
(Hold)
(Msg/Inbox)
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About the Nortel IP Phone 2004
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Press the Services key and use the
navigation keys to access the following
items:
Telephone Options:
Volume adjustment
Contrast adjustment
Language
Date and Time
On-hook default path
Live dialpad
Call timer
Display diagnostics
Local dialpad tone
Ring type Change feature key label
Set information
Password admin:
Station control password
Virtual Office Login and Virtual Office
Logout (if Virtual Office is configured)
Test Local Mode and Resume Local
Mode (if Media Gateway 1000B is
configured)
Note 1: Press the Services key to exit
from any menu or menu item.
Note 2: The Password Admin menumany not be available on your
IP Phone 2004. Consult your system
administrator.
(Services)
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About the Nortel IP Phone 2004
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Press the Headset key to answer a call
using the headset or to switch a call from the
handset or handsfree to the headset.
Press the Speakerkey to activate
handsfree. The speaker LED indicator lights
to indicate when handsfree is active.
Press the Outbox/Shift key to toggle
between two feature key pages and toaccess an additional six lines or features and
an additional 24 lines on the Nortel IP Phone
Key Expansion Module (KEM).
Press the Directory keyto access directory
services.
Press the Mutekey to listen to the receiving
party without transmitting. Press the Mute
key again to return to two-way conversation.
The Mute key applies to handsfree, handset,
and headset microphones. The Mute LED
indicator flashes if the Mute option is in use.
Press the Quit key to end an active
application. Pressing the Quit key does not
affect the status of calls currently on your
telephone.
(Shift)
(Directory)
(Mute)
(Quit)
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About the Nortel IP Phone 2004
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Call features and Flexible Feature CodesSystem administration is required for call features and Flexible Feature
Codes (FFCs). Contact your system administrator to configure these
features and codes on your telephone.
Context-sensitive soft keys (self-labeled)
are located below the LCD display screen.
The LCD label above the key changes based
on the active feature.
Note: If a triangle appears before a soft
key label, the feature is active.
Press the More.. soft key to access the next
layer of soft keys(self-labeled).
If a message is left for the user, the
Message Waiting Indicator (MWI) flashes.
Also, this indicator flashes to indicate an
incoming call when the telephone ringer is
on.
Use the Expand to PC key to access
external server applications.
Press the Copy key to copy entries to your
Personal Directory from other lists, such as
the Caller List, Redial List, and Corporate
Directory.
(Expand)
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About the Nortel IP Phone 2004
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The Call features and FFCs must be assigned to your telephone and
supported by system software.
Security features
This section describes the following features, which are designed to
enhance the security of your IP Phone 2004:
Using encrypted calling
Managing your Station Control Password
Using encrypted calling
Your IP Phone 2004 supports secure communication using Secure Real-
Time Protocol (SRTP) media encryption. If the feature is enabled, a
security icon (q) appears on the screen next to the dialed number when
your call is encrypted. Contact your system administrator to find out if this
feature is enabled on your telephone.
Managing your Station Control Password
Your Station Control Password (SCPW) enables the following security
features:
Electronic lock to prevent others from making calls from your
telephone.
Password-protected telephone features (for example, Personal
Directory, Redial List, and Callers List).
Your initial SCPW is defined by your system administrator. For detailed
information about your SCPW, contact your system administrator.
To change your SCPW:
(Services)
1. Press the Services key.
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About the Nortel IP Phone 2004
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Note: The default configuration for Password Protection is off.
2. Press the Up/Down keys to scroll and to
highlight Password Admin.
3. Press the Select soft key.
4. Use the dialpad to enter your password
at the prompt.
5. Press the Up/Down keys to scroll and to
highlight New Password.
6. Press the Select soft key.
7. Use the dialpad to enter the new
password.
8. Press the Select soft key to accept thenew password.
Note: If you have been locked out of
your IP Phone 2004, or have forgotten
your SPCW, contact your system
administrator.
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About the Nortel IP Phone 2004
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To turn Password Protection On or Off:
(Directory)
1. Press the Directory key.
2. Press the Up/Down navigationkeys to
scroll and to highlight Change
Protection Mode.
3. Use the dialpad to enter your password
(if Password Protection is enabled).
4. Press the Entersoft key.
5. Press the Up/Down navigationkeys to
scroll and highlight one of the following:
Enable Password Protection
Disable Password Protection
6. Choose one of the following soft keys:
Yes to accept the selection.
No to return to the Directory menu.
7. Press the Done soft key.
or
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Entering and editing text
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Entering and editing text
You can enter and edit text on your IP Phone 2004 using the followingmethods in conjunction with each other:
Enter and edit text using the telephone dialpad
Edit text using the soft keys
Entering text using the telephone dialpad
You can use the dialpad to enter text when you use features such as
Personal Directory, Redial List and Callers List.
For example, if you want to enter the letter A, press the number2 key
once. If you want to enter the letter C, press the number2 key three
times.
Note: No letters are associated with the number 1 or the 0 keys.
Editing text using the soft keys
You can use soft keys to edit text when you use features such as
Personal Directory, Redial List, and Callers List.
To edit an entry in your Personal Directory, press the Directory key, and
select the desired entry from your Personal Directory.
To edit text:
1. Press the Edit soft key.
2. Press the Left/Right navigation keys to move through the text.
3. Select the appropriate editing soft key for the operation you want to
perform.
4. If the key you want is not visible, press the More.. soft key to access
the next layer of soft keys.
5. Press the Up navigation key to access the symbols.
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Entering and editing text
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6. Press the Left/Right navigation keys to move to a specific symbol.
7. Press the Choose soft key to select a symbol.
8. Press the Next soft key to submit your changes.
Table 2 describes the soft key editing functions on the IP Phone 2004.
Table 2: Editing soft key description
Soft key Description
Cancel Action is cancelled.
Choose Select a symbol.
Clear Clear the input field.
Case Switch the next character to either uppercase
or lowercase.
Delete Backspace one character.
Done/Select/Enter Meaning depends on application.
More Access additional soft keys.
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Connecting the components
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Connecting the components
Before you begin
Connecting the telephone components
1. Connect one end of the handset cord to the handset jack (identified
with a handset icon) on the back of the telephone. Connect the other
end to the jack on the handset.2. Choose one of the following connections:
a. For a telephone not sharing LAN access with a PC, connect one
end of the CAT5 line cable to the LAN Ethernet port located on
the back of the telephone (identified with a LAN icon). Plug the
other end of the CAT5 line cable into the IP network.
b. For a telephone sharing LAN access with a PC, connect one end
of the CAT5 line cable to the LAN Ethernet port located on theback of the telephone (identified with a LAN icon) and the other
end to the IP network. Insert a second CAT5 line cable into the
PC Ethernet port located on the back of the telephone (identified
with a PC icon) and the other end into the computer's Ethernet
port.
3. Contact your installation technician for the proper power option. This
telephone can be powered by an AC adapter or over a LAN.
4. Thread the cord around the strain relief, retaining hook, and channel
provided for a secure power connection.
5. Secure the telephone footstand to the telephone base. Use the angle
grip on the top back of the telephone to change position.
CAUTION
Damage to Equipment
Do not plug the IP Phone 2004 into a regular
telephone jack. This results in severe damage
to the IP Phone. Consult your system
administrator to ensure that you plug yourtelephone into a 10/100BaseT Ethernet jack.
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Figure 4 shows connections on the IP Phone 2004.
Figure 4: IP Phone connections
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Configuring options
The IP Phone 2004 Services menu lists the following submenus:
The Telephone Options menu is used by your system administrator
to configure telephone preferences.
The Password Admin menu is used by your system administrator to
change the SCPW.
TheVirtual Office Login and Test Local Mode (for branch office)
menus are listed when an IP Phone 2004 Class of Service is
configured for Virtual Office and branch office. (For more informationsee page 109).
Note: The Password Admin, Virtual Office Login, and Test Local
Mode menus are not available on all IP Phone 2004 phones. Contact
your system administrator for information about what menus are
available on your telephone.
Using the Telephone Options menu
Use the Telephone Options menu to access the following:
Adjusting the volume on page 29
Adjusting the display screen contrast on page 30
Selecting a Language on page 31 Selecting Date and Time format on page 31
Enabling On-Hook Default Path on page 32
Configuring Live Dialpad on page 33
Enabling and disabling Call timer on page 33
Using Display Diagnostics on page 34
Choosing Local Dialpad Tone on page 35
Choosing a Ring type on page 35
Changing feature key labels on page 36
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Viewing telephone information on page 38
Note: When an option has a sublist, an ellipsis (...) appears after the
option.
To use the Telephone Options menu:
1. Press the Services key.
2. Press the Up/Down navigation keys to
scroll and to highlight the Telephone
Options.
3. Press the Select soft key.
4. Press the Up/Down navigation keys
to scroll and to highlight an option
(for example, Language).
5. Press the Select soft key. The display
provides information required to adjust
your selection.
(Services)
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Adjusting the volume
To adjust the volume, press the Services key, select TelephoneOptions, and select Volume adjustment from the menu. Select
Ringer, Handset, Handsfree, Headset,orBuzzer.
To adjust the volume:
6. Choose one of the following:
Press the Selectsoft key to save
changes and return to theTelephone Options menu.
Press the Cancelsoft key to keep
existing configurations.
1. Press the Up/Down navigation keys to
scroll and to highlight one of thefollowing:
Ringer
Handset listen
Handsfree listen
Headset listen
Buzzer
2. Press the Select soft key.
or
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Adjusting the display screen contrast
To adjust the LCD display screen contrast, press the Services key, selectTelephone Options, and select Contrast adjustment from the menu.
Note: If you have a Nortel IP Phone KEM attached to your telephone,
adjusting the telephones LCD display screen contrast also adjusts
the display screen contrast configuration for the IP Phone KEM.
To adjust the display screen contrast:
or
3. To increase or decrease the volume, do
one of the following:
Press the Down/Up soft keys.
Press the Up/Down navigation keys.
4. Choose one of the following:
Press the Selectsoft key to save the
volume level and return to the
Telephone Options menu.
Press the Cancelsoft key to keep
existing configurations.
or
1. To increase or decrease the display
contrast level, choose one of the
following:
Press the Down/Up soft keys.
Press the Up/Down navigation keys.
Down Upor
or
Down Upor
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Selecting a Language
The display is available in multiple languages. To choose a language,press the Services key, select Telephone Options, and select
Language from the menu.
To select a Language:
Selecting Date and Time format
Several date and time formats are available. Formats are based on the
12-hour and 24-hour clocks. To select a date and time format, press the
2. Choose one of the following:
Press the Selectsoft key to save the
changes and return to theTelephone Options menu.
Press the Cancel soft key to keep
existing configurations.
1. Press the Up/Down navigation keys to
scroll and to highlight the desiredlanguage (for example, German
[Deutsche]).
Note: Some languages may not be
installed on your IP phone. Contact your
system administrator for more
information on available languages.
2. Choose one of the following:
Press the Selectsoft key to save the
desired language and return to the
Telephone Options menu.
Press the Cancelsoft key to keep
existing configurations.
or
or
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Services key, select Telephone Options, and choose Date/Time from
the menu.
To select the date and time:
Enabling On-Hook Default Path
The On-Hook Default Pathoption allows you to use a Headset or the
Handsfree feature to operate your IP Phone while it is on-hook.To enable
the on-hook default path feature, press the Services key, select
Telephone Options, and then select OnHook Default Path from the
menu.
To enable the On-Hook Default Path feature:
1. Press the Up/Down navigation keys to
scroll and to highlight the desired format.
Sample formats appear on the upper-
right side of the display area.
2. Choose one of the following:
Press the Selectsoft key to save the
format and return to the
Telephone Options menu.
Press the Cancelsoft key to keep
existing configurations.
1. Press the Up/Down navigation keys to
highlight one of the following:
Handsfreeenable
Headsetenable
or
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Configuring Live Dialpad
Use Live Dialpad to dial a number using the telephone keypad without
having to pick up the handset, press the Handsfree key, or press the Line
(DN) key.
Note: Live Dialpad activates the primary DN key.
To configure Live Dialpad, press the Services key, select Telephone
Options, and select Live Dialpad from the menu.
To configure Live Dialpad:
Enabling and disabling Call timer
The Call timer measures how long you are on each call. To enable or
disable the Call timer feature, press the Services key, select Telephone
Options, and select Call Timerfrom the menu.
2. Choose one of the following:
Press the Selectsoft key.
Press the Cancelsoft key to keep
existing configurations.
1. Press the Up/Down navigation keys to
highlight one of the following:
On
Off
2. Choose one of the following:
Press the Selectsoft key to save the
configuration.
Press the Cancelsoft key to keep
existing configurations.
or
or
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To enable or disable the Call timer:
Using Display DiagnosticsThe Display Diagnostics option tests the display screen and indicator
lights on the telephone. To access the Display Diagnostics feature, press
the Services key, select Telephone Options, and select Display
Diagnostics from the menu.
To select Display Diagnostics:
1. Choose one of the following:
To enable the call timer, press the
On soft key.
To disable the call timer, press the
Offsoft key.
2. Choose one of the following:
Press the Selectsoft key to save the
configuration and return to the
Telephone Options menu.
Press the Cancelsoft key to keep
existing configurations.
1. Press the Up/Down navigation keys to
scroll through the list to view display
capabilities.
2. Press the Cancelsoft key to return to
the Telephone Options menu.
or
or
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Choosing Local Dialpad Tone
The Local Dialpad Tone option produces dual-tone multifrequency
(DTMF) sounds, a single tone, or no sound after you press a key on the
dialpad. To choose a Local Dialpad Tone, press the Services key, selectTelephone Options, and select Local DialPad Tone from the menu.
To choose a Local Dialpad Tone:
Choosing a Ring type
The Ring type option configures the ring tone on the telephone. To
choose a ring type, press the Services key, select Telephone Options,
and select Ring type from the menu.
1. Press the Up/Down navigation keys to
scroll and to highlight one of the
following dialpad tones: None to disable all tones.
Short Click to enable a single tone
for all keys.
DTMF to turn on a separate DTMF
tone for each key.
2. Choose one of the following: Press the Selectsoft key to save the
tone selection and return to the
Telephone Options menu.
Press the Cancelsoft key to keep
existing configurations.
or
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To select a Ring type:
Changing feature key labels
The Change feature key labels option renames the label that appears
next to each feature key or restores the default labels to the keys
(collectively or individually). To rename feature key labels, press the
Services key, select Telephone Options, and select Change feature
key labels from the menu.
Note: If a feature key is configured as an Autodial key, the label does
not change if the Autodial key configuration changes.
1. Press the Up/Down navigation keys to
scroll and to highlight one of the ring
types.
2. Press the Play soft key to sample the
ring tone.
3. Choose one of the following:
Press the Selectsoft key to save the
ring type and return to the
Telephone Options menu.
Press the Stop soft key and use the
Up/Down navigation keys to select a
different ring type. Press the Cancelsoft key to keep
existing configurations.
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To rename the labels:
Restore the default labels:
To restore feature key labels, press the Services key, select Telephone
Options, and select Change feature key labels from the menu.
1. Press the Selectsoft key.
2. Press the featurekey that is being
changed.
Note: If you press a prime DN key, an
error message appears.
3. Enter the new information for the feature
key label. To enter special characters,
press the Up navigationkey. For
information about entering text, see
Entering text using the telephone
dialpad on page 23.
4. Choose one of the following:
Press the Select soft key to save the
changes and return to the
Telephone Options menu.
Press the Cancel soft key to keep
existing configurations.
1. Press the Selectsoft key.
or
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Viewing telephone information
The following telephone-specific information appears with the Set Info
option:
General Info
Set IP Info
Ethernet Info
Server Info
Location Info
Encryption Info
To view telephone information, press the Services key, selectTelephone Options, and select Set Info from the menu.
2. Use the Up/Down navigation keys to
scroll and to highlight one of the
following:
a. Restore all key labels
Press theYes soft key to change all
feature keys to default values.
b. Restore one key label
Press the Select soft key.
Press the feature key. Press theYes soft key to change the
selected feature key label to the
default value.
Note: When labels are changed to
default values, you cannot undo the
change. The label configurations must
be reentered.
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To view telephone information:
Configuring call log options
Use the call log option to configure the following preferences:
Configuring the Callers List log on page 39
Configuring New Call indication on page 40
Configuring Preferred Name Match on page 41
Configuring Area Code Setup on page 42
Configuring the Callers List log
You can configure the Callers List to log all incoming calls or only
unanswered calls. The default configuration is Log all calls. To log only
unanswered calls, press the Services key, select Telephone Options,
and select Call Log Option from the menu.
To log only unanswered calls:
1. Press the Up/Down navigation keys to
scroll through the list to view telephone
information.
2. Press the Cancel soft key to return to
the Telephone Options menu.
1. Press the Up/Down navigation keys to
scroll and to highlight the Log Mode
option.
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Configuring New Call indication
You can configure the IP Phone 2004 to display a message to indicate a
new incoming call was received. The default configuration is On. To
configure new call indication, press the Services key, select Telephone
Options, and select Call Log Option from the menu.
To configure New Call indication:
2. Press the Select soft key.
3. Press the Up/Down navigation keys to
scroll and to highlight Log unanswered
calls.
4. Choose one of the following:
Press the Select soft key to save the
configuration.
Press the Cancel soft key to keep
existing configurations.
1. Press the Select soft key to selectIncoming Calls.
2. Press the Select soft key.
or
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Configuring Preferred Name Match
You can configure the IP Phone 2004 to display the name of the caller as
defined in your Personal Directory. The default configuration is Off. Toconfigure Preferred Name Match, press the Services key, select
Telephone Options, and select Call Log Option from the menu.
To configure Preferred Name Match:
3. Press the Up/Down navigation keys to
scroll and to highlight New Call
Indication.
4. Press the Select soft key.
5. Press the Up/Down navigation keys to
scroll and highlight one of the following:
New call indication off
New call indication on
6. Choose one of the following:
Press the Select soft key to save the
configuration.
Press the Cancel soft key to keep
existing configurations.
1. Press the Up/Down navigation keys to
scroll and to highlight Preferred NameMatch.
or
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Configuring Area Code Setup
Using the Area Code menu, a user can save up to 3 area codes. After an
incoming call arrives with an area code that matches one of the 3 stored
area codes, the incoming call number is reordered to display the
telephone number followed by the area code (as opposed to the area
code followed by the telephone number).
This reordering is also performed when you scroll through your Callers
List.
To configure the area code, press the Services key, select Telephone
Options, and select Call Log Option from the menu.
To configure default area codes (3 maximum):
2. Press the Select soft key.
3. Press the Up/Down navigationkeys to
scroll and highlight one of the following:
Preferred name match on
Preferred name match off
4. Choose one of the following:
Press the Select soft key to save the
configuration.
Press the Cancel soft key to keep
existing configurations.
1. Press the Up/Down navigation keys to
scroll and to highlight Area Code Setup.
or
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To edit the area code display:
2. Press the Select soft key.
3. Press the Up/Down navigation keys to
scroll and to highlight one of the
following:
Area Code # 1
Area Code # 2
Area Code # 3
4. Press the Select soft key.
5. Use the dialpad to enter the number at
the prompt.
6. Choose one of the following:
Press the Select soft key to save the
configuration.
Press the Cancel soft key to keep
the existing configurations.
1. Press the Up/Down navigation keys to
scroll and to highlight Area Code Setup.
or
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Configuring Name Display format
You can configure the IP Phone 2004 to display the name of the incoming
calling party in the following formats:
first name, last name
last name, first name
2. Press the Select soft key.
3. Press the Up/Down navigation keys to
scroll and to highlight one of the
following:
Area Code # 1
Area Code # 2
Area Code # 3
4. Press the Select soft key.
5. Use the dialpad to edit the number.
6. Choose one of the following:
Press the Select soft key to save the
configuration.
Press the Cancel soft key to keep
existing configurations.
or
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To configure the Name Display Format, press the Services key and
select Telephone Options.
To configure the Name Display Format:
1. Press the Up/Down navigation keys to
scroll and to highlight Name Display
Format.
2. Press the Select soft key.
3. Press the Up/Down navigation keys to
scroll and to highlight one of the
following:
first name, last name
last name, first name
4. Choose one of the following:
Press the Select soft key to save the
configuration.
Press the Cancel soft key to keep
existing configurations.
or
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Making a call
This section describes features associated with making a call. You canmake a call from an IP Phone 2004:
Using off-hook dialing on page 46
Using on-hook dialing on page 47
Using Handsfree dialing on page 48
Using Live Dialpad on page 50
Using Predial on page 54
Using AutoDial on page 56
Using Ring Again on page 57
Using Redial on page 58
Using Speed Call on page 59
Using System Speed Call on page 60
Using Hot Line on page 61
Using Intercom calling on page 61
Using off-hook dialing
Use the off-hook dialing option to dial the number after you have lifted thehandset.
1. Lift the handset.
2. Dial the number.
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Using on-hook dialing
Use on-hook dialing to dial the number before lifting the handset.
or
3. To terminate the call, choose one of the
following:
Return the handset to the cradle.
Press the Goodbye key.
1. Leave the handset in the cradle.
2. Press the line (DN) key.
3. Dial the number when the dial tone
sounds.
4. After the called party answers, lift the
handset.
5. To terminate the call, choose one of the
following:
Replace the handset into the cradle.
Press the Goodbye key.
(Goodbye)
or
(Goodbye)
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Using Handsfree dialing
UseHandsfree dialing to use a built-in microphone and speaker or a
headset instead of the handset. While on an active call, you can switchbetween handset and handsfree mode.
To discontinue a Handsfree call:
To mute a Handsfree call:
1. Press the Handsfree key.
2. If a headset is connected, press theHeadset key.
3. Dial the number.
Press the Goodbye key.
1. Press the Mute key. The LED indicator
flashes.
2. Press theMute key again to return to a
two-way handsfree conversation.
(Goodbye)
(Mute)
(Mute)
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To switch from Handsfree to Handsetmode:
To switch from Handset mode to Handsfree mode:
To use a Headset:
To switch from Handsfree to Headset:
Lift the handset.
1. Press the Handsfree key.
2. Replace the handset.
1. Connect the headset to the headset jackor the handset jack.
2. Press the Headset key.
1. Press the headset key.
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Using Live Dialpad
Use Live Dialpad to dial the number without having to lift the handset,
press the Handsfree key, or press the line (DN) key.
Using the Directory applications
You can make calls using the following Directory applications available on
your IP Phone 2004.
Making a call using Corporate Directory on page 50
Making a call using Personal Directory on page 52
Making a call using the Callers List on page 52
Making a call using Redial List on page 54
Making a call using Corporate Directory
The Corporate Directory feature provides an alphabetical list of entries
using last names. You can search by name, view additional information
1. Leave the handset in the cradle.
2. Dial the number.
3. After the called party answers, lift the
handset.
4. To terminate the call, choose one of the
following:
Replace the handset into the cradle.
Press the Goodbye key.
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on each entry, and dial Corporate Directory numbers. To use Corporate
Directory, press the Directory key and select Corporate Directory.
To search for a specific number:
To scroll to a specific number:
1. When prompted, use the dialpad to enter
the desired name in the lastname/
firstname format.
2. Press the Search soft key to find the
desired name.
Note: The first match on the screen
appears when there is a successful
search.
3. Choose one of the following:
Press the Dial soft key to dial theresulting number.
If there is no match to the search
query, start a new search or change
the information in the initial search.
Press the Cancel soft key to exit
without dialing.
1. Press the Up/Down navigationkeys to
scroll and to highlight a name in the
Corporate Directory.
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Making a call using Personal Directory
Using the Personal Directory feature, you can store a maximum of 100
entries consisting of names and numbers. To use the Personal Directory,press the Directory key and select Personal Directory. For more
information on how to configure and use Personal Directory, refer to
Using Personal Directory on page 102.
To use the Personal Directory:
Making a call using the Callers List
The Callers List feature automatically stores up to a maximum of 100
callers. After 100 callers have been stored, each additional caller
overwrites the oldest entry. To use the Callers List, press the Directorykey and select Callers List. For information about how to configure and
use Callers list, see Using Callers List on page 105.
2. Choose one of the following:
Press the Dial soft key to dial the
resulting number.
Press the Cancel soft key to exit
without dialing.
1. Press the Up/Down navigationkeys toscroll and to highlight a name in the
Personal Directory.
2. Choose one of the following:
Press the Dial soft key to dial the
resulting number.
Press the Cancel soft key to exitwithout dialing.
or
or
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To use the Callers List:
1. Press the Up/Down navigationkeys to
scroll and to highlight a name in the
Callers List.
2. Choose one of the following:
Press the Dial soft key to dial the
resulting number.
Press the Cancel soft key to exitwithout dialing.
or
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Making a call using Redial List
The Redial List feature automatically stores a maximum of 20 previously
dialed telephone numbers. To use Redial List, press the Directory key
and select Redial List. For information about how to configure and useRedial list, see Using Redial List on page 107.
To use the Redial List:
Using Predial
Use the Predialfeature to enter, preview, and edit numbers before
dialing.
To use Predial:
1. Press the Up/Down navigationkeys to
scroll and to highlight a name in the
Redial List.
2. Choose one of the following:
Press the Dial soft key to dial the
resulting number.
Press the Cancel soft key to exit
without dialing.
1. Without selecting the line key, enter the
number to be dialed.
2. Press a line key to dial the number.
or
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To edit a Predial number:
3. Lift the Handset after the called party
answers or, if in Handsfree mode, begin
to speak.
1. Use the dialpad to enter the number.
2. Choose one of the following:
To erase all numbers, press the
Clearsoft key. Reenter the numbers
to be dialed.
To change numbers one at a time,
press the Delete soft key to
backspace. Reenter the number.
3. Press a line key to dial the number.
or
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Using AutoDial
Use the AutoDial feature to display, store, and automatically dial
telephone numbers.
To store an AutoDial number:
To display an AutoDial number:
1. Without lifting the handset, press the
appropriate AutoDial key.
Note: The word AutoDial appears next
to the appropriate key on the displayscreen.
2. Using the dialpad, dial the telephone
number(including access code)to be
stored on the selected AutoDial key.
3. Press the AutoDial key a second time to
store the number on the selected key.
Note: After a number is stored, the word
AutoDial disappears, and the stored
number appears.
4. Assign a label to the key.
Note:After you assign the label, the
number disappears and only the label
appears on the screen next to the key.
1. Press the Display key.
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To use AutoDial:
Using Ring Again
Use the Ring Again feature if you receive a busy tone or if there is noanswer. Your IP Phone rings after the person you called becomes
available. Ring Again automatically redials the number.
To activate Ring Again:
2. Press an AutoDial key in the upper
display area to display the number
associated with that key.
1. Lift thehandset.
2. Press an AutoDial key in the upper
display area to dial the number
associated with that key.
1. Dial a number and receive a busy tone
or no answer.
2. Choose one of the following:
Pressthe Ring Again soft key.
Enter the RingAgain Activate FFC.or
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To call a Ring Again party when you receive notification:
To deactivate Ring Again before notification:
Using Redial
Use theLast Number Redial feature to automatically redial the last dialed
number.
To use Last Number Redial:
1. After receiving the notification ring, lift
the handset, or if you are using the
headset, go to Step 2.
2. Press the Ring Again soft key to
automatically dial the number.
Choose one of the following:
Press the RingAgain soft key a second
time.
Press the RingAgain Deactivate FFC.
Choose one of the following:
1. To redial using the handset:
a. Lift the handset.
b. Press the line (DN) key.
or
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Using Speed Call
Use the Speed Call feature to place internal and external calls by dialing a
one-, two-, or three-digit code to store, edit, and automatically dial
frequently called telephone numbers.
To store a Speed Call number:
To make a Speed Call:
2. To redial without lifting the handset,
press the line (DN) key twice (the last
number dialed is automatically redialed).
1. Press the Speed Call Controllersoft
key. The triangular icon flashes,
indicating programming mode.
2. At the prompt:
Enter a one-, two-, or three-digit
code (0-999).
If required, dial the access code.
Enter the telephone number
(internal, external, or long-distance
number).
3. Press the Speed Call Controllersoft
key again to save the code and number.
The flashing icon turns off.
1. Lift the handset.
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Using System Speed Call
Use the System Speed Callfeature to dial Speed Call codes that override
dialing restrictions placed on your telephone.
To make a System Speed Call:
2. Press the Speed Call Controllersoft
key.
3. Dial the Speed Call code to
automatically dial the number.
1. Lift thehandset.
2. Choose one of the following:
Press the System Speed Call soft
key.
Press the System Speed Call
Controller (SScCtl) soft key.
3. Dialthe Speed Call code to
automatically dial the number.
or
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Using Hot Line
Use the Hot Line feature to automatically dial a specific number.
To use Hot Line:
Using Intercom calling
Use the Intercom feature to call a member of your intercom group by
pressing the code assigned to each member.
To make an Intercom call:
Press Hot Line to automatically dial the
number.
1. Lift thehandset.
2. Press the Intercom key.
3. Dial the one- or two-digitcode for the
desired intercom group member.
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To answer an Intercom call while on a line other than your Intercom
group line:
or
1. Choose one of the following keys:
Press the Hold key to put the current
call on hold.
Press the Goodbye key to end the
call.
2. Press the Intercom key and begin to
speak.
(Hold)
(Goodbye)
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Answering a call
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Answering a call
Each incoming call causes the telephone to ring, the LCD indicatorbeside the line (DN) key to flash, and the Message Indicator lamp to flash.
Note: During an incoming call, if you have a feature key page
selected that does not contain the flashing DN line key, the display
will revert to the active feature key page. This enables you to answer
the call without having to press the shift key.
To answer a call:
Choose one of the following four options:
or
Lift thehandset.
or
Press the Handsfree button located onthe left side of the handset.
or
Press the line(DN) key beside the LCD
indicator as it flashes.
Press the Headset key if a headset is
connected to your telephone.
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While on an active call
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While on an active call
You can use the following features during an active call:
Placing a call on hold on page 64
Transferring a call on page 65
Using Timed Reminder Recall on page 66
Using Attendant Recall on page 67
Using Call Park on page 67 Recording a Calling Party Number on page 70
Displaying incoming calls on page 70
Tracing a malicious call on page 71
Incoming calls on page 72
Placing a call on hold
Use the Hold feature when you are talking on one line and another call
arrives on a second line. To retain the original call, put it on hold and then
answer the second call.
To place a call on hold:
To retrieve a call on hold:
Press the Hold key. The LCD indicatorflashes beside the line on hold.
Note: IfAutomatic Holdis enabled, the
active call is automatically put on hold
when you answer the second call.
Press the line(DN) key beside the
flashing LCD indicator.
(Hold)
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Transferring a call
Use the Transferfeature to redirect a call to the appropriate person.
To use the Transfer feature to direct a call to a third party:
To return to the original call if the transfer is incomplete:
1. Press the Transfersoft key. The other
party is put on hold and a dial tone
sounds. The LCD indicator light flashes
steadily.
2. Dial the DN number to which the call is
to be transferred or use Personal
Directory, Redial List, orCallers List
to select a number to dial.
3. After that number rings or a person
answers, press the Transfersoft key toconnect the calling party.
If the person called is not available,
press the line(DN) key (next to the LCD
indicator) to reconnect to the originalcall.
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Using Timed Reminder Recall
Use the Timed Reminder Recallfeature to receive a reminder tone when
a transferred call is not answered.
To use Timed Reminder Recall:
If the transferred call is not answered, your telephone rings:
1. Press theTransfersoft key. The call is
put on hold.
2. Dial the number to which the call is being
transferred.
or
3. Choose one of the following to start the
call timer:
Press the Transfersoft key.
Replace the handset before the
extension answers.
Note: If the transfer is complete, the
recall timer stops.
1. Lift thehandset to reconnect to the
original caller.
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While on an active call
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Using Attendant Recall
Use the Attendant Recallfeature to contact an attendant during a call and
to connect the call to the attendant.
To contact the attendant while on a call:
Using Call Park
Use the Call Parkfeature to hold temporarily (park) and retrieve a call
from any telephone. Using Call Park does not tie up a line. When
configured network-wide, Call Park can be used across networks. A
System Park Extension can be configured to automatically park most
calls.
2. Choose one of the following:
Press the Transfersoft key and
repeat the transfer.
If the transfer is picked up while you
are on the line, press the Goodbye
key to complete the transfer.
1. Press the Attendant Recall key and
stay on the line until the attendantanswers.
2. Press the Goodbye key. The caller
remains connected to the attendant.
or
(Goodbye)
(Goodbye)
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To park a call on the System Park DN or your own DN:
To park a call on a DN other than the System Park DN or your
own DN:
To park a call using the SPRE code or FFC:
During an active call, press the Park soft
key twice.
Note: By default, the call is parked on
your DN unless a System Park is
enabled to automatically park calls on
the system.
1. Press the Park soft key.
2. Dial the DN where you want to park the
call.
3. Press the Park soft key.
1. Choose one of the following.
Press the Transfersoft key.
Press the Conference soft key.
2. Dial the Call Park FFC.
or
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To retrieve a parked call:
3. To use an alternate DN from the System
Park DN or your own DN, dial the DN
where you want to park the call.
Otherwise, proceed to Step 4.
4. Choose one of the following.
Press the Transfersoft key.
Press the Conference soft key.
1. Lift the handset.
2. Press the Park soft key.
3. Dial the DN where you parked the call.
Note: If a parked call is not retrieved
within a specified period of time, it rings
back to your telephone or to the
attendant.
or
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Recording a Calling Party Number
Use the Calling Party Number feature to record a callers number or to
charge a call to an account number during an established call.
To record a callers number for accounting purposes:
Displaying incoming calls
Use the Display feature to display a second incoming callers number and
name (if available) during an active call, without interfering with the call in
progress.
To view the information about an incoming call while on a call in
progress:
1. Press the Call Party soft key. The caller
is placed on hold.
2. Dial a charge account number or the
callers number.
Note: For information about using the
Charge soft key, see Charging a call or
charging a forced call on page 92.
3. Press the Call Party soft key to return to
the call.
1. Press the Display key.
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Tracing a malicious call
Use the Call Trace feature to trace nuisance calls within your system.
Note: This is not a default feature. Contact your system administrator
to configure this feature on your telephone.
To use Call Trace while on a call:
To use Call Trace without a Call Trace key:
2. Press the flashing line(DN) key. The call
waiting information appears.
Note: You can use the Display key toshow status information when using
other feature keys.
Press the Call Trace key.
1. Choose one of the following:
Press the Transfersoft key.
Press the Conference soft key.
2. Dial the SPRE code followed by 83or
dial the Call Trace FFC to automatically
reconnect.
or
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Incoming calls
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Incoming calls
You can use the following features when you have an incoming call:
Using Automatic Answerback on page 72
Using Call Pickup on page 73
Using Call Waiting on page 74
Using Automatic Answerback
When the Automatic Answerback feature is active, your telephone
automatically answers inHandsfree mode after one ring; however, calls
are not forwarded to the voice message service.
To activate Automatic Answerback:
To deactivate Automatic Answerback:
Press the Automatic Answerback key.
Press the Automatic Answerback key
again.
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Using Call Pickup
Use the Call Pickup feature to pick up calls from any telephone in the
same pickup group or another pickup group.
To answer a call in your own call pickup group:
To answer an incoming call in another call pickup group:
To answer a call at a specific extension in any pickup group:
1. Lift thehandset.
or
2. Choose one of the following:
Press the Pickup key.
Enter the Pickup Ringing Number
FFC.
1. Lift thehandset.
2. Choose one of the following:
Press the Group Pickup soft key.
Enter the Pickup Group FFC.
3. Dialthe pickup group number of the
ringing telephone.
1. Lift thehandset.
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Using Call Waiting
The Call Waiting feature alerts you to an incoming call by producing a
tone. It also puts the current call on hold while you answer the new call.
To answer an incoming call while on another call:
or
2. Choose one of the following:
Press the DN Pickup key.
Enter the Pickup Directory
NumberFFC.
3. Dial the DN of the telephone that is
ringing (in your call pickup group). If the
pickup DN or group number is invalid (an
overflow burst tone sounds and thescreen displays Release and try again),
press the Goodbye key.
1. When the incoming call tone sounds,
press the Hold key to put a current call
on hold.
Note: IfAutomatic Hold is enabled, it is
not necessary to press the Hold key.
2. Press the Call Waiting key.
(Hold)
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To return to the first telephone call:
If you do not have a Call Waiting key:
1. Choose one of the following:
Press the Hold key to put the
second call on hold.
Press the Goodbye key to end the
second call.
2. Press the line(DN) key associated withthe first call.
1. Press the Goodbye key to end the
current call.
2. Press the line(DN)key beside the
flashingstatus icon to answer the
incoming call.
(Hold)
or
(Goodbye)
(Goodbye)
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While away from your desk
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While away from your desk
You can use the following features when you are away from your desk:
Using Call Forward on page 76
Using Internal Call Forward on page 77
Using Remote Call Forward on page 78
Securing your telephone on page 80
Using Call Forward
Use the Call Forward feature to direct incoming calls to ring on another
line (DN). If the telephone is in the process of ringing, the call cannot be
forwarded.
To forward your calls or change the forward number:
1. Choose one of the following:
Press the Forward soft key.
Lift the handset and enter the Call
Forward All Calls Activate FFC.
2. Dial the DN where you want to forward
your calls.
3. Press the Forward soft key.
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To deactivate Call Forward:
To reinstate Call Forward to the same number:
Using Internal Call Forward
Use Internal Call Forward to accept only calls originating at internal DNs
to ring at another DN. Calls originating outside your telephone system still
ring at your telephone. Current incoming calls cannot be forwarded.
To forward internal calls:
Choose one of the following:
Press the Forward soft key.
Lift the handset and enter the Call
Forward All Calls Deactivate FFC
Press the Forward soft key twice.
or
1. Choose one of the following:
Press the Internal Call Forward
key.
Lift the handset and enter the
Internal Call Forward Activate
FFC.
2. Dial the DN to which your internal calls
will be forwarded.
or
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To deactivate Internal Call Forward:
To reinstate Call Forward to the same number:
Using Remote Call Forward
Use the Remote Call Forward feature to forward calls (from any
telephone other than your own) to any telephone.
To activate Remote Call Forward:
3. Press the Internal Call Forward key.
or
Choose one of the following:
Press the Internal Call Forward
key.
Lift the handset and enter the
Internal Call Forward DeactivateFFC.
Press the Internal Call Forward key twice.
1. Lift thehandset.
2. If calling from a telephone outside the
system, dial yourdirectsystem access
number and wait for the dial tone.
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To deactivate Remote Call Forward:
3. Dial the Remote Call Forward Activate
FFCto activate the feature.
4. DialyourStation Control Password. A
dial tone sounds.
5. Choose one of the following:
Dial your DN.
To forward calls to the previous call
forward telephone number, press
the # key. (Do not perform steps 6
and 7).
6. Dial the number to which calls are beingforwarded. If calls are forwarded to an
invalid number, a fast busy signal
sounds.
7. Press the # key.
1. Lift thehandset.
2. If calling from a telephone outside the
system, dial the direct system access
numberand wait for the dial tone.
or
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Securing your telephone
Use the Electronic Lock feature to prevent others from making calls from
your telephone. The Electronic Lock feature is controlled using your
SCPW. To change your SCPW, see Security features on page 20.
To lock your telephone:
3. Dial the Remote Call Forward
Deactivate FFC.
4. DialyourStation Control Password.
5. After hearing the dial tone, dial your DN.
6. Press the # key.
1. Lift thehandset.
2. Dialthe Electronic Lock Activate FFC.
3. Dial your Station Control Password.
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To unlock your telephone:
or
4. Choose one of the following:
If dialing locally, press the Goodbye
key.
If dialing the FFC remotely, dialyour
DN.
1. Lift the handset.
2. Dialthe Electronic Lock Deactivate
FFC.
3. DialyourStation Control Password.
or
4. Choose one of the following:
If dialing locally, press the Goodbye
key.
If dialing the FFC remotely, dialyour
DN.
(Goodbye)
(Goodbye)
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Talking with more than one person
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Talking with more than oneperson
Use the following features to enable conversations between more than
two people:
Using the Call Join feature on page 82
Setting up a Conference call on page 83
Using the Conferee Selectable Display and Disconnect feature on
page 84
Using Group Call on page 85
Using the Call Join feature
Use the Call Join feature to connect a call to an active call. This creates a
conference between the two callers and yourself.
To connect a call on hold (on a different line) to your current call:
1. Press the Conference soft key.
2. Press the linekey that has the number of
the caller you want to connect to your
current call.
3. Press the Conference soft key to join
the person on hold to your conversation.
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Setting up a Conference call
Use the Conference feature to set up a conference call. The maximum
number of people the Conference feature supports is either three or six,depending on the configuration of your telephone.
To set up a conference call:
If the person you attempt to add to the conference is unavailable:
1. While on a call, press the Conference
soft key to place the party on hold. You
receive a dial tone.
2. Dialthe number of the person you want
to add to the conference call. You can
talk privately to the person you are
adding at this time.
Note: If you press the Directory key,
you can also use Corporate DirectoryorPersonal Directory, Redial List,and
Callers List to find and dial the number
of the person you want to add to the
conference call.
3. Press the Conference soft key a second
time to conference all parties together.
1. Press the Goodbye key.
(Goodbye)
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Using the Conferee Selectable Displayand Disconnect feature
Use theConferee Selectable Display feature to list active conferees and
disconnect a conferee from the conference call.
To view active conferees:
To disconnect a conferee:
2. Press the line(DN) key beside the
flashing status icon to return to your
original call.
1. While on a conference call, press the
Conferee Selectable Display key to
turn on the LCD indicator. Each key
press changes the screen to show a
different active conferee.
Note: This action has no effect on the
display of the telephones of the other
callers involved in the conference.
2. Press the Goodbye key. If configured,
the Conference Count Display returns
an updated total count of conferees. TheLCD indicator turns off.
1. While on a conference call, press the
Conferee Selectable Display key untilthe conferee you want to disconnect
appears on the screen.
(Goodbye)
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Using Group Call
Use the Group Callfeature to automatically call members of a predefined
group, one at a time, until they all answer.
To call group members:
2. Press the DN key on which the
conference call is established.
3. Choose one of the following:
For a single conferee, press the
Goodbye key. If configured, the
Conference Count Display returns
an updated total count of conferees.
The LCD indicator turns off.
For multiple conferees, repeat steps
1 and 2 until all conferees are
disconnected. Then press the
Goodbye key.
1. Lift thehandset.
(Goodbye)
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To answer a Group Call:
2. Press the Group Call key or enter the
Group Call FFC.
The feature automatically calls allgroup members. The icon flashes
until all members answer.
The telephone numbers of the group
members appear on the display as
they answer. When the last person
answers, the Group Call indicator
lights steadily.
If a member in your group is on a
conference call or another group
call, their phone is not connected to
your group call.
After everyone in the group has
answered, only the person who
made the group call can put the call
on hold.
1. Lift thehandset. Note the following about
Notification Tones:
If you are on a call and receive three
10-second tones, this is the
notification of a group call on your
current extension.
If you are on a call on another line
and there is an attempt to join you to
a group call, you receive a long tone
through the handset or speaker. If you are already on a conference
call or another group call, you do not
receive notification of a group call.
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To end a Group Call:
Press the Goodbye key.
Note: When the person who made thegroup call disconnects, the call
terminates for all members of the group.
However, the members of the group call
can disconnect from the call and not
affect other members on the call.
(Goodbye)
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Working without interruption
88
Working without interruption
This section describes the Activating Make Set Busy feature, whichprovides uninterrupted work time.
Using Make Set Busy
Use the Make Set Busyfeature to make your telephone appear busy to all
callers.
To activate Make Set Busy:
To deactivate Make Set Busy:
or
Choose one of the following:
Press the Make Set Busy key.
Lift the handset and enter the Make Set
Busy Activate FFC.
or
Choose one of the following:
Press the Make Set Busy key a second
time to deactivate the feature.
Lift the handsetand enter the Make Set
Busy Deactivate FFC.
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Additional call features
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Additional call features
Contact your system administrator to determine if the following callfeatures are available on your telephone.
Using AutoDial Transfer on page 89
Using the Buzz signal on page 90
Using Call Page Connect to make an announcement on page 90
Using Centrex/Exchange Line Switchhook Flash on page 91
Charging a call or charging a forced call on page 92
Using Enhanced Override on page 95
Using Forced Camp-on feature on page 96
Overriding a busy signal on page 97
Using Privacy Release on page 98
Using Radio Page on page 99
Using Voice Call on page 101
Using AutoDial Transfer
Use theAutoDial Transferfeature to transmit digits through your AutoDial
key to the Central Office after a Trunk Switchhook Flash. You must be on
a Central Office/Exchange (CO) trunk call from or to a Central Office (CO)that offers Centrex or exchange line-type features.
To use AutoDial Transfer when picking up an incoming trunk call:
1. Press the Centrex Switchhook Line
Flash key and wait for interrupted dial
tone.
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Using the Buzz signalUse the Buzzfeature to notify another person of a call, a visitor, or a
request. Two telephones that are linked together enable one person to
signal the other. The person signaled hears a buzz.
To buzz the telephone linked to your telephone:
Using Call Page Connect to make anannouncement
Use the Call Page Connectfeature to make an announcement over a
paging system.
Note:A Page key on an attendant console overrides and disconnects
the telephones. The telephones must reaccess the page trunk.
To connect to Call Page:
2. Press the AutoDial key to call the
number desired.
3. Press the Goodbye key to end the call.
Press the Buzz key.The telephone linked to
your telephone buzzes as long as you press
the key.
1. Lift thehandset.
(Goodbye)
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Using Centrex/Exchange Line SwitchhookFlash
Use the Centrex/Exchange Line Switchhook Flashfeature during an
established call to use a Centrex service, such as Call Transfer or Three-
Way Calling.
To use Centrex/Exchange Line Switchhook Flash:
2. Dial the Page Trunk Access Code to
complete the connection to the page
system.
3. Make your announcement.
4. Press the Goodbye key.
1. While on a call, press the Centrex Line
Switchhook Flash key. A special dial
tone sounds.
2. Dial the codes for your custom Centrexfeature.
3. Press the Goodbye key to end the call.
(Goodbye)
(Goodbye)
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Charging a call or charging a forced call
Use the Call Charge feature to charge a call to a specific account. The
Forced Chargefeature charges long-distance calls from a telephonerestricted to local calls.
To charge a local or long-distance call to an account before you dial:
To charge a call in progress:
1. Lift thehandset.
2. Choose one of the following:
Press the Charge soft key.
Dial the Call Detail Recording FFC.
3. Dialthe charge account number.
4. When the dial tone sounds, dial the
number.
1. Choose one of the following:
Press the Transfersoft key.
Press the Conference soft key.
or
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To charge a call to an account when you transfer a call:
2. Choose one of the following:
Press the Charge soft key.
Dial the Call Detail Recording FFC.
3. Dialthe chargeaccountnumber.
4. Press the line(DN) key to return to the
call.
1. Press the Transfersoft key. The call is
placed on hold.
2. Choose one of the following:
Press the Charge soft key Dial the Call Detail Recording FFC.
3. Dial the charge account number.
or
or
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To charge a call to an account when you add someone to a
conference call:
4. After the dial tone, dial the number to
where the call is to be transferred.
5. Press the Transfersoft key when you
hear the telephone ring.
Note: You can talk privately to the
person at the transfer number before you
press the Transfersoft key.
1. Press the Conference soft key. The call
is placed on hold.
2. Choose one of the following:
Press the Charge soft key.
Dial the Call Detail Recording FFC.
3. Dial the charge account number.
4. Dial the number of the person you want
to add to the conference.
or
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Using Enhanced Override
Use the Enhanced Override feature to override an active call after you
attempt a Forced Camp-on. Use Enhanced Override to make a simple
call or a consultation call, such as placing a call on hold and calling
another party.
To use Enhanced Override:
5. Press the Conference soft key.
You receive a busy signal after dialing a
telephone number.
1. Choose one of the following:
Press the Override key.
Enter the Override FFC to initiate a
Forced Camp-on.
If either person on the call disconnects at
this time, you receive an overflow (fast
busy or engaged) signal.
or
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Using Forced Camp-on feature
Use the Forced Camp-on feature to automatically ring another telephone
(internal or external) immediately after that telephone disconnects from its
current call.
To use Forced Camp-on:
2. Choose one of the following:
Press the Override key again.
Enter the Override FFCagain.
The other two persons on the call
rece