TOYOTA MATERIAL HANDLING EUROPE
Håkan Borglund
CIO Toyota Material Handling Europe
Stronger together – IS delivering
value to the business
TOYOTA MATERIAL HANDLING EUROPE
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Introduction
Toyota Way & TIBP
Operating Model IS
Toyota I_Site Case Study
Agenda
TOYOTA MATERIAL HANDLING EUROPE
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Introduction
Toyota Way & TIBP
Operating Model IS
Toyota I_Site Case Study
Agenda
TOYOTA MATERIAL HANDLING EUROPE
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TOYOTA
GROUP
TOYOTA
GROUP
TICO Toyota
Industries
Corporation
TICO Toyota
Industries
Corporation TMHG Toyota
Material
Handling
Group
TMHG Toyota
Material
Handling
Group TMHE Toyota
Material
Handling
Europe
TMHE Toyota
Material
Handling
Europe
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Toyota Material
Handling North
America
Toyota Material
Handling Europe
Toyota Material
Handling
International
TOYOTA MATERIAL
HANDLING GROUP
Toyota Material
Handling Japan
Toyota Material
Handling China
MAIN TMHG
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TOYOTA MATERIAL
HANDLING GROUP
TMHG
MAIN TMHG
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France
Italy
Sweden
Factories TOYOTA MATERIAL
HANDLING EUROPE
MAIN TMHE
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Products TOYOTA MATERIAL
HANDLING EUROPE
MAIN TMHE
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Introduction
Toyota Way & TIBP
Operating Model IS
Toyota I_Site Case Study
Agenda
TOYOTA MATERIAL HANDLING EUROPE
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The five core values THE TOYOTA WAY &
BUSINESS PRACTICES
MAIN TIBP
The five core values of The Toyota Way are shared
and practiced by Toyota employees at every level in
their daily work and in relations with others. This is
how Toyota is able to deliver sustainable customer
satisfaction.
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The five core values THE TOYOTA WAY &
BUSINESS PRACTICES
MAIN TIBP
Challenge – To maintain a long-term vision and meet
all challenges with the courage and creativity needed
to realize that vision.
Continuous
Improvement
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The five core values THE TOYOTA WAY &
BUSINESS PRACTICES
MAIN TIBP
Kaizen – Continuous improvement. As no process can
ever be declared perfect, there is always room for
improvement.
Continuous
Improvement
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The five core values THE TOYOTA WAY &
BUSINESS PRACTICES
MAIN TIBP
Genchi Genbutsu – Going to the source to find the
facts to make correct decisions, build consensus and
achieve goals.
Continuous
Improvement
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The five core values THE TOYOTA WAY &
BUSINESS PRACTICES
MAIN TIBP
Respect – Toyota respects others, makes every effort
to understand others, accepts responsibility and does
it’s best to build mutual trust.
Respect for People
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The five core values THE TOYOTA WAY &
BUSINESS PRACTICES
MAIN TIBP
Teamwork – Toyota stimulates personal and
professional growth, shares opportunities for
development and maximises individual and team
performance.
Respect for People
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TMHE Training THE TOYOTA WAY &
BUSINESS PRACTICES
MAIN TIBP
Mandatory for all employees in Toyota Material Handling Europe
E-learning modules in Toyota Industries Business Practices
Formal training in class room sessions
Understand the PDCA cycle
Problem Solving
Drive & Dedication
Complete an A3
Project work & Learning seminars
Hand in an assignment
Follow-up on the job training
KPIs & Reporting
Daily work
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TMHE Training THE TOYOTA WAY &
BUSINESS PRACTICES
MAIN TIBP
TIBP training in Toyota Material Handling Europe
Focus on problem solving and the PDCA cycle
Language is English in the E-learning modules
Class room training is done in English or in local language*
TIBP training using simple and efficient tools & techniques
1. Small teams
2. Visualization (Mieruka)
3. Specific, Measurable, Attainable, Relevant and Time-Bound (SMART)
*) Depending on the trainer and the nationalities
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TMHE Training THE TOYOTA WAY &
BUSINESS PRACTICES
MAIN TIBP
The TIBP is a common language for all employees in TMHE
Benefits of implementing TIBP
Clear communication
Effective countermeasures
Quick decision making
Standardized work + Added value (Kaizen)
Hoshin Kanri
Drive & Dedication
Genchi Genbutsu
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Introduction
Toyota Way & TIBP
Operating Model IS
Toyota I_Site Case Study
Agenda
TOYOTA MATERIAL HANDLING EUROPE
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Information Systems
MAIN IS
TOYOTA MATERIAL
HANDLING EUROPE
Business Relationship Management
Finance Systems
Business Solutions Systems
Service Market Systems
Parts Logistics Systems
Sales Systems
Online Systems
Modern IS organization based in Mjölby, Sweden and Prague, Czech Rep.
Operations
Applications Management
IT Infrastructure Services
Data Center Services
Shared Services
Local IT
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Information Systems
MAIN IS
Explanation of how IS organization is working with TIBP
The Toyota Way – the corporate DNA that permeates and structures
the entire Toyota organization. This set of beliefs and core values
influence business practices and employees behavior within the
Toyota family every day
Fundamental processes are built on standard frameworks
TOYOTA MATERIAL
HANDLING EUROPE
COBIT5 COBIT5 COBIT5 ITIL v.3
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Information Systems
MAIN IS
The IS organization is using TIBP for problem solving
Clarify the problem
Break down the problem
Develop countermeasures
See countermeasures through
Evaluate both results and processes
Standardize successful processes
Root cause analysis is a formal problem-solving process
Increase availability & improve service levels
Reduce costs and improve customer convenience
by reducing the number of operational problems
TOYOTA MATERIAL
HANDLING EUROPE
A P
C D
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Introduction
Toyota Way & TIBP
Operating Model IS
Toyota I_Site Case Study
Agenda
TOYOTA MATERIAL HANDLING EUROPE
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Case Study
MAIN I_Site
The challenge for many material handling customers is to optimize their
truck fleets, improve the logistics processes and reduce the overall energy
consumption.
Toyota I_Site collects data from the forklift truck, transmits the data to a
central database using wireless technology and the regular mobile
networks, without a need for installing software or hardware at customer
premises, then allowing this data to be analyzed by the customer over a
web interface.
TOYOTA MATERIAL
HANDLING EUROPE
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Case Study
MAIN I_Site
How it works
TMH servers provide
universal access
3G transmitter
on every truck
User access with high
security data protection
Ongoing advice
and support
TOYOTA MATERIAL
HANDLING EUROPE
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TOYOTA MATERIAL
HANDLING EUROPE Case Study
MAIN I_Site
The Toyota Way:
Continuous Improvement
Respect for People
Go To Market:
First release 2008 Basic functions
Second release 2010 Customer reports
Third release 2013 Alerts and events
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Case Study
MAIN I_Site
TOYOTA MATERIAL
HANDLING EUROPE
Toyota I_Site is improving safety, reducing cost and increasing productivity
The thinking behind Toyota I_Site is that of continuous improvement or Kaizen
TMHE was awarded the 2013 European User Award in Enterprise Software
TMHE is finalist in the 2013 UK IT Industry Awards for Project Excellence
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Introduction
Toyota Way & TIBP
Operating Model IS
Toyota I_Site Case Study
In Summary
Agenda
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Summary
TMHE believe that the Toyota Way principles strengthen our work
and our organization
Through a sincere implementation of Lean thinking the Enterprise
can move forward, with Kaizen and Innovation
We will continue to become more competitive as we continue to
improve and optimize everything we do
The Toyota Way provides us with requirements to set standards for
all staff to work towards
TOYOTA MATERIAL
HANDLING EUROPE
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Thank you for attending
the presentation.
@HakanBorglund
Håkan Borglund
CIO Toyota Material Handling Europe
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