Download - iSchool Presentation 9/26/11
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Reference Services at Austin Public Library
Bonnie Brzozowski
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Introduction and background
Library school Internships and
part-time jobs Austin Public
Library Reference Department
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Reference at APL
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Questions
Walk-ups, phone, email, chat, and text
Examples: In-depth research Ready reference Directional The bizarre
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The wiki
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Information guides and more
Information Guides Business information Legal information Job information
Referral Guide and Recommended Websites
Online Databases
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Computer instruction
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New Immigrants Centers
Study centers Talk Time Library tours Computer classes Multilingual
materials Adult literacy
collectionSource: The City Demographer, Department of lanning, City of Austin
Lisa Hamilton, [email protected]
Faulk Central Library, New Immigrants Center Manager
Also, Practiquemos Espanol
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Readers’ advisory
APL Recommends Personal Picks Facebook RA!
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Collection Development
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Subject Specialist and Centralized Selector
Home economics, Computers, and Graphic Novels
Purchasing and weeding=constant action Typically spend $30,000/year
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Outreach and Professional Duties at APL
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Internal outreach and activities
Staff training OverDrive Database training
Committees Mayor’s Book Club Downloadables Committee (OverDrive)
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External outreach
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External outreach: social networks, blog, and YouTube
Social networks MySpace Facebook Twitter
APL Blog YouTube
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Customer Service
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The Reference Interview
If you learn nothing from this class… Observe and practice, if you can The beautiful art of communication
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Questions, comments, need a new friend?
Bonnie BrzozowskiReference LibrarianAustin Public Library(512) [email protected]://www.bonniesue.net/