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Issue tracking, project management and customer service made easy
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• The company behind VisionProject• Headquarter in Sweden• Offices Stockholm, Båstad and
Malta• Founded in 2001
Phone: +46 (0)771-105000 www.visionproject.se
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What?
VisionProject is a powerful and flexibleweb-based software platform for
– Project/process Management – Issue/case/task tracking – Customer Support / Help Desk– Time Management– Document management – Product development/management– Service Management (ITSM/ITIL)– Customer/contact management (CRM)– and much more…
Phone: +46 (0)771-105000 www.visionproject.se
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Why?
• Simplifies – communication – planning and daily tasks– information sharing between
colleagues and customers– testing and quality assurance
• Improve– productivity and efficiency– quality and delivery precision– traceability of information and decisions – customer satisfaction, participation and
commitment
Phone: +46 (0)771-105000 www.visionproject.se
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Why (2)?
• Reduces– the risk that things are forgotten by
someone– the load on the customer service and
support personnel– Waste
• Improves customer service• High security and availability• Very easy to use and to get started
quickly
Phone: +46 (0)771-105000 www.visionproject.se
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How?
• Issues can be reported by– Email– Support center (forms, chat, forums)– Intranet– External applications
• Improved communication by– information sharing– fewer emails
• Improved efficiency by– keeps all information in one place– automated workflow management
Phone: +46 (0)771-105000 www.visionproject.se
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How (2)?
• Detailed traceability of– information and documents– decisions taken– activities
• The user interface – high usability with planning board and
drag & drop prioritizing– easy learn – efficient to use
• The system– is reachable from all the world– enables information and support
available – 24/7
Phone: +46 (0)771-105000 www.visionproject.se
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Main features
• Manage unlimited number of projects and issues/sub-issues
• Bug/task/issue tracking• Product/service/asset management • Secure file/document management
with version tracking• Discussion forums• Knowledge base• Support center/Service Desk• Planning board/Kanban board• Active issue linking
Phone: +46 (0)771-105000 www.visionproject.se
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Main features (2)
• Automated workflow engine• Email ticketing and notifications• Manage versions and builds• Powerful search, filter and
reporting, including free text search on documents
• Time tracking – work log on issues• Export functionality to xls, pdf, xml,
csv, rtf, MS Project• Contract and SLA management• Context menus for ease of use• Drag & drop timeline management
Phone: +46 (0)771-105000 www.visionproject.se
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Licensing models
• Hosted solution• Dedicated hosted solution• Installed version• OEM
Phone: +46 (0)771-105000 www.visionproject.se
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Implementation
• Implementation– by customer – by customer with support from
Visionera, including workshops, training, project management, process improvement etc
Phone: +46 (0)771-105000 www.visionproject.se
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Other services
• Premium Services– Support– Backup
• Customer specific adjustments– Functionalities– Reports
• Import/Export of data• Hosting services
– Subversion, CVS, FTP server, wikis, blogs, etc
Phone: +46 (0)771-105000 www.visionproject.se
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Other services (2)
• Consulting services– Integration – Business Process Improvement– Workshops– Configuration– Expert services around Service Desk
management
• Training– Onsite or online– ITIL training
Phone: +46 (0)771-105000 www.visionproject.se
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Customer referencesVisionProject is used by customers in over 30 countries, such as:
EDB - www.edb.se
Fackhandelsdata - www.fhd.se
Future Value Recruitment - www.futurevalue.se
Holmedal Data AB - www.holmedal.se
KGH Customs Services - www.kghcustoms.com
Lindab - www.lindab.com
Linkon AB - www.linkon.se
Meta Communication International - www.metacommunication.com
Nameless - www.nameless.co.uk
Navigraph - www.navigraph.com
Östhammar kommun - www.osthammar.se
Polystar OSIX AB - www.polystar.com
Prodacapo - www.prodacapo.com
Restech - www.restech.se
Sydtotal AB - www.sydtotal.se
Tranås kommun - www.tranas.se
Ventek - www.vedteksys.com
WealthTouch Inc - www.wealthtouch.com
And many more …
Phone: +46 (0)771-105000 www.visionproject.se
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Future - 2011
• Corporate chat• Social project functionality• Project planning board• Dynamic Gantt with drag and drop• Efficient time sheet management• And more killer features ...
• For detailed planned features see: https://www.visionproject.se/releases.html
Phone: +46 (0)771-105000 www.visionproject.se
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More information:
http://www.youtube.com/user/VisionProjectHQ
http://www.visionproject.se/featuresOverview.vm
Phone: +46 (0)771-105000 www.visionproject.se