Download - IT Briefing Agenda 3/18/04
![Page 1: IT Briefing Agenda 3/18/04](https://reader035.vdocument.in/reader035/viewer/2022070414/56814db6550346895dbb0ad1/html5/thumbnails/1.jpg)
Information Technology at Emory
Information Technology DivisionTechnical Services
IT Briefing Agenda 3/18/04
• March Action Items• Kronos Update • eVac Demonstration• Netscape Migration • Vacation App.
• Karen Jenkins• Byron Nash• Garrett Bryant• Mahbuba Ferdousi• Theresa
Goriczynski
![Page 2: IT Briefing Agenda 3/18/04](https://reader035.vdocument.in/reader035/viewer/2022070414/56814db6550346895dbb0ad1/html5/thumbnails/2.jpg)
Information Technology at Emory
eVax
protect your digital self.
![Page 3: IT Briefing Agenda 3/18/04](https://reader035.vdocument.in/reader035/viewer/2022070414/56814db6550346895dbb0ad1/html5/thumbnails/3.jpg)
Information Technology at Emory
Information Technology DivisionTechnical Services
What makes our job tough?
• Viruses• Trojans• Worms• Hackers• Spyware• Unaware users
![Page 4: IT Briefing Agenda 3/18/04](https://reader035.vdocument.in/reader035/viewer/2022070414/56814db6550346895dbb0ad1/html5/thumbnails/4.jpg)
Information Technology at Emory
Information Technology DivisionTechnical Services
Goals
• Reduce virus presence on networked computers
• Reduce visibility and vulnerability of networked computers to hackers
• Be as automated as possible• Be easily customized or OEM’ed• Be easy to update
![Page 5: IT Briefing Agenda 3/18/04](https://reader035.vdocument.in/reader035/viewer/2022070414/56814db6550346895dbb0ad1/html5/thumbnails/5.jpg)
Information Technology at Emory
Information Technology DivisionTechnical Services
Methodology
• Clean sweep approach• Best-effort known-state
localization• Fixed order of operations to
ensure best results
![Page 6: IT Briefing Agenda 3/18/04](https://reader035.vdocument.in/reader035/viewer/2022070414/56814db6550346895dbb0ad1/html5/thumbnails/6.jpg)
Information Technology at Emory
Information Technology DivisionTechnical Services
What’s the answer?
For now, it’s eVax.
![Page 7: IT Briefing Agenda 3/18/04](https://reader035.vdocument.in/reader035/viewer/2022070414/56814db6550346895dbb0ad1/html5/thumbnails/7.jpg)
Information Technology at Emory
Information Technology DivisionTechnical Services
Features
• Detailed OS Detection• Run Removal Tools• Install Latest Service Pack• Install Latest Critical Updates• Set Windows to Auto-update• Setup the Built-in Firewall
![Page 8: IT Briefing Agenda 3/18/04](https://reader035.vdocument.in/reader035/viewer/2022070414/56814db6550346895dbb0ad1/html5/thumbnails/8.jpg)
Information Technology at Emory
Information Technology DivisionTechnical Services
Features, cont.
• Install/Update/Scan with Symantec Anti-Virus
• Install/Update/Scan with Lavasoft Ad-Aware
• Blank password account detection• Sends user to windowsupdate
upon completion
![Page 9: IT Briefing Agenda 3/18/04](https://reader035.vdocument.in/reader035/viewer/2022070414/56814db6550346895dbb0ad1/html5/thumbnails/9.jpg)
Information Technology at Emory
Information Technology DivisionTechnical Services
Design Architecture
• Modular, portable file structure• Application agnostic• Scriptable for OEMs• Fully-automatic mode for end
users• A la carte mode for advanced
users
![Page 10: IT Briefing Agenda 3/18/04](https://reader035.vdocument.in/reader035/viewer/2022070414/56814db6550346895dbb0ad1/html5/thumbnails/10.jpg)
Information Technology at Emory
Information Technology DivisionTechnical Services
Case Study: ResNet
• 600 calls have been run with eVax since Freshmen Arrival Weekend
• Zero blue-screens• 75% of calls in the ResNet queue
are resolved by an RCC with eVax alone and don’t make it to tier II
![Page 11: IT Briefing Agenda 3/18/04](https://reader035.vdocument.in/reader035/viewer/2022070414/56814db6550346895dbb0ad1/html5/thumbnails/11.jpg)
Information Technology at Emory
Information Technology DivisionTechnical Services
Current Impact: ResNet
• Shifting nature of Tier II calls back away from virus and hack attempts to application issues
• RCCs resolving more calls on their own
• Better overall perception from customers of fast, effective service
![Page 12: IT Briefing Agenda 3/18/04](https://reader035.vdocument.in/reader035/viewer/2022070414/56814db6550346895dbb0ad1/html5/thumbnails/12.jpg)
Information Technology at Emory
Information Technology DivisionTechnical Services
Future Impact: ResNet
• eVax distributed to end users in Fall 2004, eliminating 50-75% of calls
• RCCs have fewer, but more difficult calls; we can train them for this
• RCCs begin to handle some Tier II calls, allowing more expensive staff to be re-tasked as appropriate
![Page 13: IT Briefing Agenda 3/18/04](https://reader035.vdocument.in/reader035/viewer/2022070414/56814db6550346895dbb0ad1/html5/thumbnails/13.jpg)
Information Technology at Emory
Information Technology DivisionTechnical Services
What’s the Catch?• Some items are very date-sensitive:
– Removal Tools– Critical Updates– Virus Definitions– Spyware Definitions
• Some are less sensitive:– Service Packs
• Some are not:– Setting windows auto-update– Setting the built-in firewall
![Page 14: IT Briefing Agenda 3/18/04](https://reader035.vdocument.in/reader035/viewer/2022070414/56814db6550346895dbb0ad1/html5/thumbnails/14.jpg)
Information Technology at Emory
Information Technology DivisionTechnical Services
What’s Next?
• Empower the end users• Continual testing and feedback on
eVax help make it better for everyone
• Distribution to end users is the ultimate goal: reduce support burden
![Page 15: IT Briefing Agenda 3/18/04](https://reader035.vdocument.in/reader035/viewer/2022070414/56814db6550346895dbb0ad1/html5/thumbnails/15.jpg)
Information Technology at Emory
Information Technology DivisionTechnical Services
The Future of eVax
• Advanced user toolkit add-on:– Symantec Registry Removal Tool– Undo for Firewall/Auto update– “Trojan Hunter” scripting language
• Longhorn support built-in through its modularity
• Client-server model to pull down updates after initial run
![Page 16: IT Briefing Agenda 3/18/04](https://reader035.vdocument.in/reader035/viewer/2022070414/56814db6550346895dbb0ad1/html5/thumbnails/16.jpg)
Information Technology at Emory
Information Technology DivisionTechnical Services
Q & A
R. Garrett [email protected]
u(404) 727-4847
![Page 17: IT Briefing Agenda 3/18/04](https://reader035.vdocument.in/reader035/viewer/2022070414/56814db6550346895dbb0ad1/html5/thumbnails/17.jpg)
Information Technology at Emory
Migrating from the current web server (www-source) to the new web server (“Maple”)
Mahbuba FerdousiTechnical Services
![Page 18: IT Briefing Agenda 3/18/04](https://reader035.vdocument.in/reader035/viewer/2022070414/56814db6550346895dbb0ad1/html5/thumbnails/18.jpg)
Information Technology at Emory
Information Technology DivisionTechnical Services
Why Migrate?
Demand for new technologies Cold Fusion PHP Database Access
Security requirements / Protection Move from Netscape to Apache
![Page 19: IT Briefing Agenda 3/18/04](https://reader035.vdocument.in/reader035/viewer/2022070414/56814db6550346895dbb0ad1/html5/thumbnails/19.jpg)
Information Technology at Emory
Information Technology DivisionTechnical Services
What is Maple?
• Maple is the new web server environment
• Created 2 years ago• Target date to decommission the
old web server environment using Netscape by July 30, 2004.
• It is not feasible for us to continue both services
![Page 20: IT Briefing Agenda 3/18/04](https://reader035.vdocument.in/reader035/viewer/2022070414/56814db6550346895dbb0ad1/html5/thumbnails/20.jpg)
Information Technology at Emory
Information Technology DivisionTechnical Services
Migrating
Anyone who has content in the current web server (www-source) should begin migrating their content to the new web server (“Maple”).
For help, please go to:http://app.emory.edu/helpdesk
![Page 21: IT Briefing Agenda 3/18/04](https://reader035.vdocument.in/reader035/viewer/2022070414/56814db6550346895dbb0ad1/html5/thumbnails/21.jpg)
Information Technology at Emory
Information Technology DivisionTechnical Services
What Changed?• The way in which you create your web
content will not change, you can still use the web-editing tool you are familiar with.
• Knowledge of Cold Fusion, PHP or databases is not necessary to use Maple.
• How you transfer your files will change.• The change that will affect everyone is
that “ftp” is not available in the new web server.
![Page 22: IT Briefing Agenda 3/18/04](https://reader035.vdocument.in/reader035/viewer/2022070414/56814db6550346895dbb0ad1/html5/thumbnails/22.jpg)
Information Technology at Emory
Information Technology DivisionTechnical Services
What Changed?
• The new transfer method (protocol) is called WebDAV and is used to upload/download files.
• If you are currently using ftp to upload/download files, you will now use WebDAV.
• WebDAV is easy to learn.
![Page 23: IT Briefing Agenda 3/18/04](https://reader035.vdocument.in/reader035/viewer/2022070414/56814db6550346895dbb0ad1/html5/thumbnails/23.jpg)
Information Technology at Emory
Information Technology DivisionTechnical Services
Available Training
• ITD will conduct a training session to help you migrate your content to Maple.
• How to use WebDAV to upload/download your files
• Training is scheduled for Tuesday, March 30, 2004 in the North Decatur Bldg., in 4th floor Auditorium
• For more information on migrating visit - http://www.web.emory.edu/services/maple/migrating/
![Page 24: IT Briefing Agenda 3/18/04](https://reader035.vdocument.in/reader035/viewer/2022070414/56814db6550346895dbb0ad1/html5/thumbnails/24.jpg)
Information Technology at Emory
Information Technology DivisionTechnical Services
Migration Process
• Met with content owners on 3/15/04
• Obtained a list of action items from the community
• Formed a technical team to discuss known issues with Mac OS/X, WebDAV and Dreamweaver
![Page 25: IT Briefing Agenda 3/18/04](https://reader035.vdocument.in/reader035/viewer/2022070414/56814db6550346895dbb0ad1/html5/thumbnails/25.jpg)
Information Technology at Emory
Information Technology DivisionTechnical Services
Migration Process (cont.)
• Will setup a training session for people using Dreamweaver
• Will schedule future meetings for April, May and June.
• Continue to communicate to Local Support.
• Communicate via the [email protected]
![Page 26: IT Briefing Agenda 3/18/04](https://reader035.vdocument.in/reader035/viewer/2022070414/56814db6550346895dbb0ad1/html5/thumbnails/26.jpg)
Information Technology at Emory
Information Technology DivisionTechnical Services
Questions?