Download - IT Value Matrix & Knowledge
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IT Value Matrix & KnowledgeCenter
Dr. Catherine Aczel Boivie
SVP, Information Technology
Pacific Blue Cross
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Pacific Blue Cross BCs largest provider of extended health
and dental benefits
A not-for-profit Society, existing to serveits members
Part of the Canadian and InternationalBlue Cross network
BC Life subsidiary offers group lifeinsurance benefits
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CIOs Role Is Changing FromManager To Leader
Managing
Continuousimprovements
Implementation
10% Relationship
management Most time in IT
Cost management
Sustain existing
organization Secure, high quality
IT services
Leading
Vision Direction
70% Relationshipmanagement
Outside IT visibility
Growth and innovation
Transformsorganizations and
processes Secure, high quality IT
services
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CIO and Leadership
Credibility: The Currency of Leadership
Based on track record
Know and evangelize business direction
to staff
Tell/sell organization about IT contribution
Relationship building/management
Lack of credibility = IT Commodity
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Roles & Responsibilities
CIOs job
Relationship management
Financial management
Strategic level knowledge of ITcapabilities
Companywide business strategies
People, leadership and management
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Bridging the Gap BetweenBusiness and Technology
Demonstrate the link between IT and business
vision Improve IT knowledge of the business leaders
Identify innovative and creative uses of IT in thebusiness
Work with business leaders as partners ratherthan having a supplier/customer relationship
Make executives aware of how technology cansupport their business goals
To support these goals, CEC developed the ITValue matrix and knowledge centre
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IT Value Matrix &Know ledge Center
OUR GOALS To enable senior business executives to
understand how IT impacts anorganizations financial and strategicperformance
To elevate mainstream businessunderstanding about IT and the role ofthe CIO
To demonstrate how CIOs can drive theorganizations revenue model
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IT Value Matrix &Know ledge Center
OUR DELIVERABLES1. An adaptable success model that
illustrates a CIO's most effective routetoward delivering IT Value = The IT
value Matrix
1. A compendium of tools, articles, andresources to support the success model
= The IT Value Knowledge Center
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Stakeholder Alignment Knowledge and Actions
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CIO Role Leadership Skills & Accountability
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Communication How & Who
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Leadership PrinciplesBehind ITs Value
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IT Value Matrix
Informative and flexible not prescriptive
Tool for orientation, needs assessment andfocusing IT leadership and staff
Educational tool for CXO/businesscommunity
Basis for organizational structure or process
restructuring Other uses?
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IT Value Matrix
Foundation for new IT leadership curriculum
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IT Value Knowledge Center Best Practice Repository
Deliverable 2
A compendium of tools, articles, andresources to support the success model
The IT Value Knowledge Center
An Interactive, cascading web tool mappedto each component of the Matrix,
containing best practices and tools for theCIO
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IT Value Knowledge Center Best Practice Repository Process
Group ofvolunteer CIOs vet all contributions
Two CIOs review each submission Current rate of new member contributions - 2
per week on average. Approximately 80 differentcontributions, with some providing as many as
30 individual documents Concentrations of current contributions have
been in reports on IT value, projectmanagement tools, SOX compliance, and staff
training tools We have need for contributions of measurement
tools and methods
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IT Value Knowledge Center Best Practice Repository
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IT Value Knowledge Center Best Practice Repository
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IT Value Knowledge Center Best Practice Repository
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Content Tools IT Balanced Scorecard
2.63.0100%Overall Score
3.03.010%Leadership
2.03.010%Customer Focus1.0WIP*10%Innovation
3.23.120%Integrity
3.24.520%Financial Management
2.32.930%Operational Excellence
4th
Quarter3rd
Quarter2nd
Quarter1st
QuarterWeight
Index
Components
1 = Failing Standards2 = Meeting Most Standards3 = Meeting All Standards4 = Exceeding Most Standards5 = Exceeding All Standards
Knowledge Center Focus
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Content Templates Business Case Builder
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Content Examples IT Annual Report
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PBCs Contribution -What Is Governance?
Consists of three dimensions
1. What decisions need to be part of the governanceprocess? IT principles, infrastructure strategies, architecture,
business application needs, IT investment and
prioritization
2. Who is involved in making decisions? IT vs. business, which executive, which steering
committee, executive sponsor
3. What is the participants role in the decision-making? Recommendation, approval, endorsement
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IT Decision MakingFramework
R e q u i r e m e n t B o a r d B u s i n e s sD e p t s
C E O C I O E m p lo ye e s
E x
C o m
E x e cS p o n s o r
E x t e r n a lP a r t n e r s
ITM g m tT e a m
L e a d e rsh ip
g r o u p
P M O P r o j e c tS tee r ing
C o m .
U n i o nE B
R e c o m m e n d X
A p p r o v e X
C o n c u r / E n d o r s e X X X
I n p u t X X X
IT Pr inc ip les
Not i f y X X X X X
R e c o m m e n d X
A p p r o v e X
C o n c u r / E n d o r s e X X X X
I n p u t X
IT
In f rast ructure
S t r a t e g i e s
Not i f y X X X X X X
R e c o m m e n d X
A p p r o v e X
C o n c u r / E n d o r s e X X X
I n p u t X X X X X
IT
A r c h i t e c t u r e
Not i f y X X X
R e c o m m e n d X
A p p r o v e X
C o n c u r / E n d o r s e X X X X X
I n p u t X X X
A p p l i c a t i o n
N e e d s
Not i f y X X X
R e c o m m e n d X
A p p r o v e X
C o n c u r / E n d o r s e X X X X X X X
I n p u t X X
I T I n v e s t m e n t
&
Pr io r i t i za t ion
No t i f y X X
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Next Steps
Know ledge Center Need your contributions ([email protected]) Does not need to be a masterpiece; every little thing helps Knowledge center is only as good as YOUR contribution
Benchmark for Strategic CIO
Associated with IT Value Matrix 20 attributes/practices/outcomes of the successful strategic
CIO Grouped into the key categories of IT Leadership, Business
Leadership, IT/Business Alignment, and the UniqueStrategic Knowledge of the CIO.
In testing stage
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Questions?