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ITW
orx
Gov
Offe
ringsPresented by: Ahmed Badr
General Manager – [email protected]
Government and the cloud :A hybrid approach
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Who We Are
One of the Largest Software ServicesFirm in Egypt
Founded in 1994500+employeesOffices in Egypt, Saudi, USA , UAE, and QatarCMMI Level 3
& ISO 9001:2000 Certified
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Select ITWorx Customer References
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Ministry of Investment Internet Portal (MOI)
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Working Definition of Cloud Computing
Cloud computing is a model for enabling convenient, on-demand network access to a shared pool of configurable computing resources that can be rapidly provisioned and released with minimal management effort or service provider interaction.
9
National Institute of Standards and Technologywww.nist.gov
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Waves of Computing
Web
Cloud Computing
Client-Server
PC
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The Current Model Extends to the Cloud
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Public Sector DilemmaControl vs. Economies of Scale
Buy my own hardware,
and manage my own data
center
Economy of ScaleLow High
Pay for dedicated
environment to access
resources or applications
Pay for non-dedicated
environment to access
resources or applications
Pay for software
application functionality
ControlHigh Low
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Public Cloud
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Private Cloud
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Hybrid Cloud
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The hybrid approach
Citizens
Government Workers
Citizen Portal
Government Portal
PUBLIC CLOUD
PRIVATE CLOUD
Government Data Center
Government Data Feeds
Citizen Identity
Government Hosted Portal
Document Management
SearchHosted CRM and Case Management
Public Cloud Hosted Portal
Public Data Feeds
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Hype cycle for government transformation, Jul 2010
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ITWorx Citizen Appointment System
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ITWorx Citizen Appointment System
Administrator
Citizens
Supervisor
Employees
Defines Available Services
Assigned to Service
Serve Citizens
ManageEmployees
Manage Crisis
Book Appointments
Appointment System
Appointment system saves citizen’s time by pre-booking a meeting to process requests for services that require physical presence.
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ITWorx Citizen Appointment System Workflow
Check -In
Citizen
Governmental Office
Reserve a Window
Appointment system / CRM
Employee
View List of Checked-In Citizens
Appointment system / CRM
EmployeeCitizen
Employee serves the citizen
Appointment system / CRM
Employee
Book an appointment
Public Portal
Citizen
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ITWorx Citizen Appointment System: Online Appointment Booking
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ITWorx Citizen Appointment SystemKiosk View
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ITWorx Citizen Appointment System: Central Screen
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ITWorxGovernment Performance Management
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Record1
3
Government Performance Management Highlights
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Monitor2
3
GPM Highlights
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Manage3
Interpret, Evaluate and Assess
Act / Adjust
Approve
Collaborate
GPM Highlights
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ITWorxGovernment Bus Connect
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ITWorx Government Bus Connect
Government Agency
Government Agency
Agency Manager
Government Agency
Agency Operations
GovernmentConnect
ReportsCharts
Web Master
Azure AppFabric
Web Services
Gov Services Bus
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Takeaways
The hybrid approach can support governments to maintain control as well as leveraging the benefits of the cloud
ITWorx is ready with different hybrid solutions for government organizations on the infrastructure and application levels